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openenv-customer-support / models

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updated EICC v2 environment, APIs, and training pipeline

ca51294 3 months ago

__init__.py

915 Bytes
Enhance customer support environment with reward breakdown and new dependencies. Added detailed reward breakdown for actions, including classification, routing, response, escalation, and resolution. Updated `pyproject.toml` to include new dependencies: OpenAI, FastAPI, Uvicorn, and OpenEnv core. Improved internal state management to track last reward breakdown for interpretability. 3 months ago
action.py

6.46 kB
updated EICC v2 environment, APIs, and training pipeline 3 months ago
incident.py

3.31 kB
updated EICC v2 environment, APIs, and training pipeline 3 months ago
observation.py

1.91 kB
updated EICC v2 environment, APIs, and training pipeline 3 months ago
step_result.py

415 Bytes
initialized project 3 months ago
ticket.py

2.89 kB
initialized project 3 months ago