data/processed/test.csv

text,label,category
The export function hangs at 75% and never completes.,1,technical_support
What is your data retention policy for deleted accounts?,4,compliance_legal
The search function returns irrelevant results since last deploy.,1,technical_support
"If this isn't resolved by next week, we'll need to cancel.",7,churn_risk
The getting started guide doesn't cover API setup.,5,onboarding
Can you send a duplicate invoice for our records?,0,billing
Please process a refund for the overcharge on my last invoice.,0,billing
How do I transfer organization ownership to another admin?,2,account_management
Where can I find the API documentation?,6,general_inquiry
How do we connect our existing Zapier to your platform?,5,onboarding
Getting CORS errors when making API calls from our frontend.,1,technical_support
What are the differences between the Starter and Enterprise plans?,6,general_inquiry
Can you send a duplicate invoice for our records?,0,billing
Can you provide a demo of the import module?,6,general_inquiry
The service has not met our expectations. Please process our cancellation.,7,churn_risk
We need to verify your platform meets HIPAA requirements.,4,compliance_legal
How does your usage-based pricing work for API calls?,6,general_inquiry
Tax was applied incorrectly on our tax-exempt account.,0,billing
What is your typical support response time?,6,general_inquiry
Please add a dark mode option to the interface.,3,feature_request
Our team is fed up with the lack of export. Evaluating other options.,7,churn_risk
What's on your product roadmap for Q2 2026?,6,general_inquiry
Please add a dark mode option to the interface.,3,feature_request
Please process a refund for the overcharge on my last invoice.,0,billing
We'd like to have real-time collaboration features.,3,feature_request
How do I configure single sign-on for our team?,2,account_management
What's on your product roadmap for Q3 2026?,6,general_inquiry
I need an itemized breakdown of charges for QQ1 2026.,0,billing
We need to update our company name in the system.,2,account_management
We need to update our company name in the system.,2,account_management
Our security team requires your penetration test results.,4,compliance_legal
How long does the typical onboarding process take?,5,onboarding
Dashboard has been loading slowly for the past 5 days.,1,technical_support
Please add a dark mode option to the interface.,3,feature_request
We need to merge two separate organization accounts.,2,account_management
We need help migrating data from our previous platform.,5,onboarding
Would it be possible to add import to the dashboard?,3,feature_request
Getting CORS errors when making API calls from our frontend.,1,technical_support
Please add a dark mode option to the interface.,3,feature_request
We'd like to see integration support for Jira.,3,feature_request
We'd like to have real-time collaboration features.,3,feature_request
Is there a free trial available for the Enterprise plan?,6,general_inquiry
What certifications does your infrastructure provider hold?,4,compliance_legal
We need to update our company name in the system.,2,account_management
The recent price increase is making us reconsider our subscription.,7,churn_risk
Tax was applied incorrectly on our tax-exempt account.,0,billing
We've been customers for 1 years but the quality has declined. Considering alternatives.,7,churn_risk
Can you send a duplicate invoice for our records?,0,billing
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
Data sync between the web app and mobile is inconsistent.,1,technical_support
Mobile app crashes when viewing settings on Android tablet.,1,technical_support
We need an API endpoint for bulk user import.,3,feature_request
We need your SOC 2 compliance report for our annual audit.,4,compliance_legal
I was double-charged for reporting this month.,0,billing
Data sync between the web app and mobile is inconsistent.,1,technical_support
The import integration stopped working after the latest update.,1,technical_support
Where can I find the API documentation?,6,general_inquiry
How do we connect our existing HubSpot to your platform?,5,onboarding
We need to change our billing cycle from monthly to annual.,0,billing
The search function returns irrelevant results since last deploy.,1,technical_support
We need to verify your platform meets HIPAA requirements.,4,compliance_legal
Where can I find the API documentation?,6,general_inquiry
The subscription renewal charge is incorrect.,0,billing
Our team of 128 people needs onboarding training.,5,onboarding
Can you provide evidence of encryption at rest and in transit?,4,compliance_legal
The search function returns irrelevant results since last deploy.,1,technical_support
Is there a free trial available for the Enterprise plan?,6,general_inquiry
We'd like to see integration support for Slack.,3,feature_request
How do I set up role-based access for different team members?,2,account_management
Can you provide evidence of encryption at rest and in transit?,4,compliance_legal
The promo code SAVE20 didn't apply the discount correctly.,0,billing
API timeout errors when processing batches larger than 1000.,1,technical_support
Can you provide a demo of the SSO module?,6,general_inquiry
What certifications does your infrastructure provider hold?,4,compliance_legal
We need to audit all API access logs for the past 6 months.,4,compliance_legal
How does your product compare to Freshdesk?,6,general_inquiry
How do I configure single sign-on for our team?,2,account_management
This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
What is your typical support response time?,6,general_inquiry
Can you walk us through the initial data import process?,5,onboarding
How do I update my payment method to a different credit card?,0,billing
We need a signed data processing agreement before proceeding.,4,compliance_legal
Webhook deliveries are failing with SSL certificate errors.,1,technical_support
The recent price increase is making us reconsider our subscription.,7,churn_risk
We need to audit all API access logs for the past 12 months.,4,compliance_legal
We need help migrating data from our previous platform.,5,onboarding
I need to add 30 new users to our team account.,2,account_management
"If this isn't resolved by Friday, we'll need to cancel.",7,churn_risk
I want to cancel our subscription effective immediately.,7,churn_risk
Can you send a duplicate invoice for our records?,0,billing
I need an itemized breakdown of charges for QQ3 2026.,0,billing
Very frustrated with the constant data loss. This is unacceptable.,7,churn_risk
What's on your product roadmap for Q3 2026?,6,general_inquiry
The subscription renewal charge is incorrect.,0,billing
The getting started guide doesn't cover data import.,5,onboarding
How long does the typical onboarding process take?,5,onboarding
How do I revoke access for a former employee?,2,account_management
Please add a dark mode option to the interface.,3,feature_request
Very frustrated with the constant data loss. This is unacceptable.,7,churn_risk
Tax was applied incorrectly on our tax-exempt account.,0,billing
I need to add 27 new users to our team account.,2,account_management
I was double-charged for export this month.,0,billing
Our team is fed up with the lack of webhook. Evaluating other options.,7,churn_risk
Can you add two-factor authentication via hardware keys?,3,feature_request
Can you provide a demo of the webhook module?,6,general_inquiry
The reporting integration stopped working after the latest update.,1,technical_support
Can we schedule a kickoff call with your onboarding team?,5,onboarding
How do I set up role-based access for different team members?,2,account_management
We need to merge two separate organization accounts.,2,account_management
How do I set up role-based access for different team members?,2,account_management
We need a signed data processing agreement before proceeding.,4,compliance_legal
I need an itemized breakdown of charges for QQ3 2026.,0,billing
We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk
Our team is fed up with the lack of dashboard. Evaluating other options.,7,churn_risk
We need your SOC 2 compliance report for our annual audit.,4,compliance_legal
The SSO integration stopped working after the latest update.,1,technical_support
We need a signed data processing agreement before proceeding.,4,compliance_legal
How do I set up role-based access for different team members?,2,account_management
Can you implement scheduled cleanup functionality?,3,feature_request
How do I transfer organization ownership to another admin?,2,account_management
It would be great to have SSO as a built-in option.,3,feature_request
This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
The getting started guide doesn't cover team management.,5,onboarding
We need custom fields for organization categorization.,3,feature_request
Our security team requires your penetration test results.,4,compliance_legal
The getting started guide doesn't cover API setup.,5,onboarding
The getting started guide doesn't cover team management.,5,onboarding
How do we connect our existing HubSpot to your platform?,5,onboarding
First day using the platform. How do I configure notifications?,5,onboarding
Can you add two-factor authentication via SMS?,3,feature_request
"If this isn't resolved by next week, we'll need to cancel.",7,churn_risk
How do we connect our existing HubSpot to your platform?,5,onboarding
How do I transfer organization ownership to another admin?,2,account_management
The reporting endpoint returns a 503 error.,1,technical_support
Can you add two-factor authentication via TOTP?,3,feature_request
How do I configure single sign-on for our team?,2,account_management
My invoice shows $723 but my plan should be $427.,0,billing
Can I restrict API access to specific team members?,2,account_management
Our team is fed up with the lack of reporting. Evaluating other options.,7,churn_risk
It would be great to have reporting as a built-in option.,3,feature_request
What's on your product roadmap for Q3 2026?,6,general_inquiry
Please process a refund for the overcharge on my last invoice.,0,billing
Data sync between the web app and mobile is inconsistent.,1,technical_support
We've been customers for 2 years but the quality has declined. Considering alternatives.,7,churn_risk
We need to merge two separate organization accounts.,2,account_management
API timeout errors when processing batches larger than 1000.,1,technical_support
Can I restrict API access to specific team members?,2,account_management
How long does the typical onboarding process take?,5,onboarding
We'd like to have real-time collaboration features.,3,feature_request
API timeout errors when processing batches larger than 1000.,1,technical_support
How do I update my payment method to a different credit card?,0,billing
Dashboard has been loading slowly for the past 11 days.,1,technical_support
What is your typical support response time?,6,general_inquiry
Can you add two-factor authentication via TOTP?,3,feature_request
How do I configure single sign-on for our team?,2,account_management
Our security team requires your penetration test results.,4,compliance_legal
We need to audit all API access logs for the past 6 months.,4,compliance_legal
We need to verify your platform meets HIPAA requirements.,4,compliance_legal
Can you send a duplicate invoice for our records?,0,billing
The getting started guide doesn't cover team management.,5,onboarding
"If this isn't resolved by Friday, we'll need to cancel.",7,churn_risk
Mobile app crashes when viewing analytics on iPad.,1,technical_support
How do we connect our existing HubSpot to your platform?,5,onboarding
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
Is there a free trial available for the Enterprise plan?,6,general_inquiry
How long does the typical onboarding process take?,5,onboarding
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
Can you implement scheduled cleanup functionality?,3,feature_request
Mobile app crashes when viewing settings on iPad.,1,technical_support
I was double-charged for SSO this month.,0,billing
How does your product compare to ServiceNow?,6,general_inquiry
Remove user user13@company.com from our organization immediately.,2,account_management
Where can I find the API documentation?,6,general_inquiry
We need custom fields for ticket categorization.,3,feature_request
Please provide documentation on your GDPR data handling.,4,compliance_legal
The service has not met our expectations. Please process our cancellation.,7,churn_risk
We'd like to see integration support for Slack.,3,feature_request
We need to merge two separate organization accounts.,2,account_management
"If this isn't resolved by end of month, we'll need to cancel.",7,churn_risk
Webhook deliveries are failing with SSL certificate errors.,1,technical_support
How do I update my payment method to a different credit card?,0,billing
Our team of 35 people needs onboarding training.,5,onboarding
The getting started guide doesn't cover SSO config.,5,onboarding
Where can I find the API documentation?,6,general_inquiry
Can you walk us through the initial data import process?,5,onboarding
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
Can you add two-factor authentication via SMS?,3,feature_request
We need a signed data processing agreement before proceeding.,4,compliance_legal
We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
The subscription renewal charge is incorrect.,0,billing
How do I set up role-based access for different team members?,2,account_management
The import integration stopped working after the latest update.,1,technical_support
"If this isn't resolved by end of month, we'll need to cancel.",7,churn_risk
Very frustrated with the constant data loss. This is unacceptable.,7,churn_risk
The export function hangs at 90% and never completes.,1,technical_support
How does your usage-based pricing work for API calls?,6,general_inquiry
How does your product compare to Zendesk?,6,general_inquiry
It would be great to have reporting as a built-in option.,3,feature_request
We're new to the platform and the setup wizard seems broken.,5,onboarding
It would be great to have analytics as a built-in option.,3,feature_request
Remove user user43@company.com from our organization immediately.,2,account_management
Dashboard has been loading slowly for the past 12 days.,1,technical_support
How does your product compare to Zendesk?,6,general_inquiry
We're new to the platform and the setup wizard seems broken.,5,onboarding
What are the differences between the Pro and Pro plans?,6,general_inquiry
First day using the platform. How do I configure API keys?,5,onboarding
Please process a refund for the overcharge on my last invoice.,0,billing
The recent price increase is making us reconsider our subscription.,7,churn_risk
Our team is fed up with the lack of webhook. Evaluating other options.,7,churn_risk
Can we schedule a kickoff call with your onboarding team?,5,onboarding
Is there a community forum for users?,6,general_inquiry
Our security team requires your penetration test results.,4,compliance_legal
What is your data retention policy for deleted accounts?,4,compliance_legal
We need help migrating data from our previous platform.,5,onboarding
Can you walk us through the initial data import process?,5,onboarding
We'd like to have real-time collaboration features.,3,feature_request
The export function hangs at 75% and never completes.,1,technical_support
Please process a refund for the overcharge on my last invoice.,0,billing
We've been customers for 1 years but the quality has declined. Considering alternatives.,7,churn_risk
Our security team requires your penetration test results.,4,compliance_legal
How do I configure single sign-on for our team?,2,account_management
We need to update our company name in the system.,2,account_management
Is there a free trial available for the Enterprise plan?,6,general_inquiry
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
Getting CORS errors when making API calls from our frontend.,1,technical_support
Is there a community forum for users?,6,general_inquiry
Our team of 22 people needs onboarding training.,5,onboarding
The recent price increase is making us reconsider our subscription.,7,churn_risk
What is your data retention policy for deleted accounts?,4,compliance_legal
We're new to the platform and the setup wizard seems broken.,5,onboarding
What are the differences between the Pro and Pro plans?,6,general_inquiry
"If this isn't resolved by Friday, we'll need to cancel.",7,churn_risk
What certifications does your infrastructure provider hold?,4,compliance_legal
We need your SOC 2 compliance report for our annual audit.,4,compliance_legal
How long does the typical onboarding process take?,5,onboarding
What is your typical support response time?,6,general_inquiry
First day using the platform. How do I configure integrations?,5,onboarding
I was double-charged for webhook this month.,0,billing
Mobile app crashes when viewing analytics on iPhone.,1,technical_support
We need to audit all API access logs for the past 6 months.,4,compliance_legal
I want to cancel our subscription effective immediately.,7,churn_risk
How do I set up role-based access for different team members?,2,account_management
Our team is fed up with the lack of webhook. Evaluating other options.,7,churn_risk
How do I configure single sign-on for our team?,2,account_management
We just signed up and need help setting up reporting.,5,onboarding
Dashboard has been loading slowly for the past 8 days.,1,technical_support
Remove user user25@company.com from our organization immediately.,2,account_management
Can you send a duplicate invoice for our records?,0,billing
The search function returns irrelevant results since last deploy.,1,technical_support
Can we schedule a kickoff call with your onboarding team?,5,onboarding
It would be great to have dashboard as a built-in option.,3,feature_request
Our team is fed up with the lack of dashboard. Evaluating other options.,7,churn_risk
The reporting integration stopped working after the latest update.,1,technical_support
My invoice shows $408 but my plan should be $189.,0,billing
The search function returns irrelevant results since last deploy.,1,technical_support
Can you provide a demo of the export module?,6,general_inquiry
Getting CORS errors when making API calls from our frontend.,1,technical_support
Our security team requires your penetration test results.,4,compliance_legal
Can you provide evidence of encryption at rest and in transit?,4,compliance_legal
The import endpoint returns a 503 error.,1,technical_support
We need to merge two separate organization accounts.,2,account_management
The service has not met our expectations. Please process our cancellation.,7,churn_risk
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
We've been customers for 4 years but the quality has declined. Considering alternatives.,7,churn_risk
How long does the typical onboarding process take?,5,onboarding
Remove user user3@company.com from our organization immediately.,2,account_management
I need an itemized breakdown of charges for QQ2 2026.,0,billing
I need to add 59 new users to our team account.,2,account_management
We just signed up and need help setting up reporting.,5,onboarding
We're new to the platform and the setup wizard seems broken.,5,onboarding
I was double-charged for SSO this month.,0,billing
What is your typical support response time?,6,general_inquiry
We'd like to have real-time collaboration features.,3,feature_request
Where can I find the API documentation?,6,general_inquiry
The search function returns irrelevant results since last deploy.,1,technical_support
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
We need to merge two separate organization accounts.,2,account_management
How do I update my payment method to a different credit card?,0,billing
What's on your product roadmap for Q1 2026?,6,general_inquiry
How do I transfer organization ownership to another admin?,2,account_management
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
The getting started guide doesn't cover data import.,5,onboarding
Would it be possible to add export to the dashboard?,3,feature_request
What is your typical support response time?,6,general_inquiry
What certifications does your infrastructure provider hold?,4,compliance_legal
What are the differences between the Pro and Pro plans?,6,general_inquiry
Data sync between the web app and mobile is inconsistent.,1,technical_support
It would be great to have webhook as a built-in option.,3,feature_request
This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
What certifications does your infrastructure provider hold?,4,compliance_legal
What is your data retention policy for deleted accounts?,4,compliance_legal
Please add a dark mode option to the interface.,3,feature_request
The subscription renewal charge is incorrect.,0,billing
It would be great to have SSO as a built-in option.,3,feature_request
Can you send a duplicate invoice for our records?,0,billing
We're new to the platform and the setup wizard seems broken.,5,onboarding
How do we connect our existing Jira to your platform?,5,onboarding
The export function hangs at 75% and never completes.,1,technical_support
How does your usage-based pricing work for API calls?,6,general_inquiry
Very frustrated with the constant data loss. This is unacceptable.,7,churn_risk
How do I configure single sign-on for our team?,2,account_management
Our security team requires your penetration test results.,4,compliance_legal
How long does the typical onboarding process take?,5,onboarding
Would it be possible to add SSO to the dashboard?,3,feature_request
Would it be possible to add dashboard to the dashboard?,3,feature_request
The service has not met our expectations. Please process our cancellation.,7,churn_risk
Please add a dark mode option to the interface.,3,feature_request
Can you send a duplicate invoice for our records?,0,billing
We need custom fields for organization categorization.,3,feature_request
Getting CORS errors when making API calls from our frontend.,1,technical_support
We need an API endpoint for bulk data export.,3,feature_request
The webhook integration stopped working after the latest update.,1,technical_support
How do I update my payment method to a different credit card?,0,billing
Can you send a duplicate invoice for our records?,0,billing
What is your typical support response time?,6,general_inquiry
We need a signed data processing agreement before proceeding.,4,compliance_legal
We'd like to see integration support for Zapier.,3,feature_request
Where can I find the API documentation?,6,general_inquiry
Tax was applied incorrectly on our tax-exempt account.,0,billing
Can you walk us through the initial data import process?,5,onboarding
We need a signed data processing agreement before proceeding.,4,compliance_legal
How do I update my payment method to a different credit card?,0,billing
Can you add support for Parquet file exports?,3,feature_request
Very frustrated with the constant slow performance. This is unacceptable.,7,churn_risk
This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
Very frustrated with the constant downtime. This is unacceptable.,7,churn_risk
The webhook endpoint returns a 502 error.,1,technical_support
How do I revoke access for a former employee?,2,account_management
Please process a refund for the overcharge on my last invoice.,0,billing
We're new to the platform and the setup wizard seems broken.,5,onboarding
How do I configure single sign-on for our team?,2,account_management
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
We need custom fields for organization categorization.,3,feature_request
The subscription renewal charge is incorrect.,0,billing
We need to verify your platform meets HIPAA requirements.,4,compliance_legal
What certifications does your infrastructure provider hold?,4,compliance_legal
Getting CORS errors when making API calls from our frontend.,1,technical_support
Can you walk us through the initial data import process?,5,onboarding
We'd like to have real-time collaboration features.,3,feature_request
Webhook deliveries are failing with SSL certificate errors.,1,technical_support
We're moving to Zendesk at the end of this month. Please export our data.,7,churn_risk
I need an itemized breakdown of charges for QQ2 2026.,0,billing
We need your SOC 2 compliance report for our annual audit.,4,compliance_legal
What are the differences between the Pro and Pro plans?,6,general_inquiry
The getting started guide doesn't cover API setup.,5,onboarding
How does your usage-based pricing work for API calls?,6,general_inquiry
We need custom fields for organization categorization.,3,feature_request
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
We have a CCPA deletion request for user USR-55669.,4,compliance_legal
How long does the typical onboarding process take?,5,onboarding
We're new to the platform and the setup wizard seems broken.,5,onboarding
Can you walk us through the initial data import process?,5,onboarding
Can you provide a demo of the dashboard module?,6,general_inquiry
We need an API endpoint for bulk data export.,3,feature_request
We need to merge two separate organization accounts.,2,account_management
Remove user user83@company.com from our organization immediately.,2,account_management
I want to cancel our subscription effective immediately.,7,churn_risk
We need your SOC 2 compliance report for our annual audit.,4,compliance_legal
I need to add 35 new users to our team account.,2,account_management
I was double-charged for webhook this month.,0,billing
Remove user user81@company.com from our organization immediately.,2,account_management
Data sync between the web app and mobile is inconsistent.,1,technical_support
We need to change our billing cycle from monthly to annual.,0,billing
How do I transfer organization ownership to another admin?,2,account_management
Can you provide evidence of encryption at rest and in transit?,4,compliance_legal
Can you provide evidence of encryption at rest and in transit?,4,compliance_legal
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
We have a CCPA deletion request for user USR-82069.,4,compliance_legal
How long does the typical onboarding process take?,5,onboarding
The reporting endpoint returns a 502 error.,1,technical_support
First day using the platform. How do I configure notifications?,5,onboarding
How do we connect our existing Slack to your platform?,5,onboarding
The promo code LAUNCH50 didn't apply the discount correctly.,0,billing
Please process a refund for the overcharge on my last invoice.,0,billing
Where can I find the API documentation?,6,general_inquiry
Would it be possible to add reporting to the dashboard?,3,feature_request
API timeout errors when processing batches larger than 1000.,1,technical_support
I need to add 62 new users to our team account.,2,account_management
Where can I find the API documentation?,6,general_inquiry
The service has not met our expectations. Please process our cancellation.,7,churn_risk
First day using the platform. How do I configure API keys?,5,onboarding
The recent price increase is making us reconsider our subscription.,7,churn_risk
What is your typical support response time?,6,general_inquiry
"If this isn't resolved by Friday, we'll need to cancel.",7,churn_risk
My invoice shows $204 but my plan should be $255.,0,billing
The recent price increase is making us reconsider our subscription.,7,churn_risk
Can you walk us through the initial data import process?,5,onboarding
I need an itemized breakdown of charges for QQ2 2026.,0,billing
We'd like to see integration support for Slack.,3,feature_request
We need to merge two separate organization accounts.,2,account_management
How long does the typical onboarding process take?,5,onboarding
Tax was applied incorrectly on our tax-exempt account.,0,billing
The subscription renewal charge is incorrect.,0,billing
Our security team requires your penetration test results.,4,compliance_legal
My invoice shows $942 but my plan should be $231.,0,billing
We need to audit all API access logs for the past 6 months.,4,compliance_legal
Can you add two-factor authentication via SMS?,3,feature_request
My invoice shows $608 but my plan should be $431.,0,billing
Webhook deliveries are failing with SSL certificate errors.,1,technical_support
Mobile app crashes when viewing settings on iPhone.,1,technical_support
Getting CORS errors when making API calls from our frontend.,1,technical_support
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
Can I restrict API access to specific team members?,2,account_management
What is your typical support response time?,6,general_inquiry
Our security team requires your penetration test results.,4,compliance_legal
The export function hangs at 90% and never completes.,1,technical_support
API timeout errors when processing batches larger than 500.,1,technical_support
It would be great to have dashboard as a built-in option.,3,feature_request
Can you add two-factor authentication via hardware keys?,3,feature_request
Can you add two-factor authentication via SMS?,3,feature_request
The getting started guide doesn't cover data import.,5,onboarding
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
First day using the platform. How do I configure API keys?,5,onboarding
Tax was applied incorrectly on our tax-exempt account.,0,billing
What's on your product roadmap for Q3 2026?,6,general_inquiry
Very frustrated with the constant slow performance. This is unacceptable.,7,churn_risk
Please change the primary email address on our account.,2,account_management
Please process a refund for the overcharge on my last invoice.,0,billing
How does your usage-based pricing work for API calls?,6,general_inquiry
The promo code SAVE20 didn't apply the discount correctly.,0,billing
We have a CCPA deletion request for user USR-13452.,4,compliance_legal
Can we schedule a kickoff call with your onboarding team?,5,onboarding
This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
Is there a free trial available for the Enterprise plan?,6,general_inquiry
We need to merge two separate organization accounts.,2,account_management
Where can I find the API documentation?,6,general_inquiry
Can we schedule a kickoff call with your onboarding team?,5,onboarding
I want to cancel our subscription effective immediately.,7,churn_risk
What certifications does your infrastructure provider hold?,4,compliance_legal
The import endpoint returns a 429 error.,1,technical_support
What certifications does your infrastructure provider hold?,4,compliance_legal
How do I revoke access for a former employee?,2,account_management
Our team of 71 people needs onboarding training.,5,onboarding
The service has not met our expectations. Please process our cancellation.,7,churn_risk
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
Can I restrict API access to specific team members?,2,account_management
We'd like to have real-time collaboration features.,3,feature_request
Please provide documentation on your GDPR data handling.,4,compliance_legal
How do I update my payment method to a different credit card?,0,billing
Can you send a duplicate invoice for our records?,0,billing
I need to add 198 new users to our team account.,2,account_management
My invoice shows $280 but my plan should be $334.,0,billing
What is your typical support response time?,6,general_inquiry
Our team of 37 people needs onboarding training.,5,onboarding
Can we schedule a kickoff call with your onboarding team?,5,onboarding
Data sync between the web app and mobile is inconsistent.,1,technical_support
Please change the primary email address on our account.,2,account_management
Can we schedule a kickoff call with your onboarding team?,5,onboarding
Tax was applied incorrectly on our tax-exempt account.,0,billing
How do I update my payment method to a different credit card?,0,billing
We need to verify your platform meets HIPAA requirements.,4,compliance_legal
I was double-charged for SSO this month.,0,billing
Our security team requires your penetration test results.,4,compliance_legal
We need to verify your platform meets HIPAA requirements.,4,compliance_legal
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
Webhook deliveries are failing with SSL certificate errors.,1,technical_support
Can you provide evidence of encryption at rest and in transit?,4,compliance_legal
What's on your product roadmap for Q2 2026?,6,general_inquiry
How does your usage-based pricing work for API calls?,6,general_inquiry
API timeout errors when processing batches larger than 500.,1,technical_support
We need to audit all API access logs for the past 6 months.,4,compliance_legal
Our team of 174 people needs onboarding training.,5,onboarding
Our security team requires your penetration test results.,4,compliance_legal
I was double-charged for SSO this month.,0,billing
Can you walk us through the initial data import process?,5,onboarding
How do I update my payment method to a different credit card?,0,billing
How do I configure single sign-on for our team?,2,account_management
We need to verify your platform meets HIPAA requirements.,4,compliance_legal
The promo code PARTNER15 didn't apply the discount correctly.,0,billing
Please provide documentation on your GDPR data handling.,4,compliance_legal
Is there a community forum for users?,6,general_inquiry
Can I restrict API access to specific team members?,2,account_management
Tax was applied incorrectly on our tax-exempt account.,0,billing
We have a CCPA deletion request for user USR-11792.,4,compliance_legal
Is there a free trial available for the Enterprise plan?,6,general_inquiry
We need a signed data processing agreement before proceeding.,4,compliance_legal
We need to change our billing cycle from monthly to annual.,0,billing
I was double-charged for reporting this month.,0,billing
Can you walk us through the initial data import process?,5,onboarding
We need to verify your platform meets HIPAA requirements.,4,compliance_legal
Would it be possible to add reporting to the dashboard?,3,feature_request
This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
How do we connect our existing Jira to your platform?,5,onboarding
Our team is fed up with the lack of SSO. Evaluating other options.,7,churn_risk
Would it be possible to add webhook to the dashboard?,3,feature_request
Webhook deliveries are failing with SSL certificate errors.,1,technical_support
We need to verify your platform meets HIPAA requirements.,4,compliance_legal
Please process a refund for the overcharge on my last invoice.,0,billing
We just signed up and need help setting up SSO.,5,onboarding
"If this isn't resolved by end of month, we'll need to cancel.",7,churn_risk
We need to change our billing cycle from monthly to annual.,0,billing
Would it be possible to add import to the dashboard?,3,feature_request
We just signed up and need help setting up SSO.,5,onboarding
Can you provide evidence of encryption at rest and in transit?,4,compliance_legal
We'd like to see integration support for HubSpot.,3,feature_request
How does your usage-based pricing work for API calls?,6,general_inquiry
We're moving to ServiceNow at the end of this month. Please export our data.,7,churn_risk
Is there a free trial available for the Enterprise plan?,6,general_inquiry
Can you send a duplicate invoice for our records?,0,billing
We're new to the platform and the setup wizard seems broken.,5,onboarding
The subscription renewal charge is incorrect.,0,billing
Remove user user27@company.com from our organization immediately.,2,account_management
The subscription renewal charge is incorrect.,0,billing
How do we connect our existing Slack to your platform?,5,onboarding
Is there a community forum for users?,6,general_inquiry
How do I revoke access for a former employee?,2,account_management
Can you provide evidence of encryption at rest and in transit?,4,compliance_legal
Dashboard has been loading slowly for the past 6 days.,1,technical_support
We need a signed data processing agreement before proceeding.,4,compliance_legal
Getting CORS errors when making API calls from our frontend.,1,technical_support
Our team of 67 people needs onboarding training.,5,onboarding
Remove user user95@company.com from our organization immediately.,2,account_management
I was double-charged for SSO this month.,0,billing
I was double-charged for import this month.,0,billing
We need a signed data processing agreement before proceeding.,4,compliance_legal
We just signed up and need help setting up import.,5,onboarding
We need help migrating data from our previous platform.,5,onboarding
We need a signed data processing agreement before proceeding.,4,compliance_legal
Can you provide evidence of encryption at rest and in transit?,4,compliance_legal
What is your typical support response time?,6,general_inquiry
What certifications does your infrastructure provider hold?,4,compliance_legal
We just signed up and need help setting up SSO.,5,onboarding
Getting CORS errors when making API calls from our frontend.,1,technical_support
We have a CCPA deletion request for user USR-43185.,4,compliance_legal
How do I update my payment method to a different credit card?,0,billing
Webhook deliveries are failing with SSL certificate errors.,1,technical_support
The search function returns irrelevant results since last deploy.,1,technical_support
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
Getting CORS errors when making API calls from our frontend.,1,technical_support
What is your typical support response time?,6,general_inquiry
Can you provide evidence of encryption at rest and in transit?,4,compliance_legal
Getting CORS errors when making API calls from our frontend.,1,technical_support
Mobile app crashes when viewing settings on iPad.,1,technical_support
How does your usage-based pricing work for API calls?,6,general_inquiry
The search function returns irrelevant results since last deploy.,1,technical_support
What are the differences between the Pro and Pro plans?,6,general_inquiry
We need to audit all API access logs for the past 6 months.,4,compliance_legal
I was double-charged for analytics this month.,0,billing
The recent price increase is making us reconsider our subscription.,7,churn_risk
Our security team requires your penetration test results.,4,compliance_legal
Where can I find the API documentation?,6,general_inquiry
I need to add 133 new users to our team account.,2,account_management
We need to audit all API access logs for the past 6 months.,4,compliance_legal
What's on your product roadmap for Q3 2026?,6,general_inquiry
We're moving to Zendesk at the end of this month. Please export our data.,7,churn_risk
API timeout errors when processing batches larger than 5000.,1,technical_support
The subscription renewal charge is incorrect.,0,billing
Please provide documentation on your GDPR data handling.,4,compliance_legal
Can you send a duplicate invoice for our records?,0,billing
Please provide documentation on your GDPR data handling.,4,compliance_legal
This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
Our security team requires your penetration test results.,4,compliance_legal
What is your typical support response time?,6,general_inquiry
We'd like to see integration support for Salesforce.,3,feature_request
How do I configure single sign-on for our team?,2,account_management
How do I revoke access for a former employee?,2,account_management
This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
Can you add support for Excel file exports?,3,feature_request
Dashboard has been loading slowly for the past 3 days.,1,technical_support
What certifications does your infrastructure provider hold?,4,compliance_legal
How does your product compare to ServiceNow?,6,general_inquiry
How long does the typical onboarding process take?,5,onboarding
First day using the platform. How do I configure permissions?,5,onboarding
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
The promo code LAUNCH50 didn't apply the discount correctly.,0,billing
How does your product compare to ServiceNow?,6,general_inquiry
Mobile app crashes when viewing settings on Android tablet.,1,technical_support
Please change the primary email address on our account.,2,account_management
My invoice shows $782 but my plan should be $197.,0,billing
Our team of 49 people needs onboarding training.,5,onboarding
Can I restrict API access to specific team members?,2,account_management
Our security team requires your penetration test results.,4,compliance_legal
What is your data retention policy for deleted accounts?,4,compliance_legal
Please change the primary email address on our account.,2,account_management
The recent price increase is making us reconsider our subscription.,7,churn_risk
Remove user user82@company.com from our organization immediately.,2,account_management
Very frustrated with the constant bugs. This is unacceptable.,7,churn_risk
Can you add two-factor authentication via SMS?,3,feature_request
I was double-charged for dashboard this month.,0,billing
First day using the platform. How do I configure notifications?,5,onboarding
The subscription renewal charge is incorrect.,0,billing
The service has not met our expectations. Please process our cancellation.,7,churn_risk
Getting CORS errors when making API calls from our frontend.,1,technical_support
We just signed up and need help setting up import.,5,onboarding
How does your product compare to Freshdesk?,6,general_inquiry
API timeout errors when processing batches larger than 500.,1,technical_support
Tax was applied incorrectly on our tax-exempt account.,0,billing
We need an API endpoint for bulk data export.,3,feature_request
Can you add two-factor authentication via SMS?,3,feature_request
This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
The promo code PARTNER15 didn't apply the discount correctly.,0,billing
Can you provide a demo of the dashboard module?,6,general_inquiry
API timeout errors when processing batches larger than 500.,1,technical_support
How do we connect our existing Zapier to your platform?,5,onboarding
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
The promo code LAUNCH50 didn't apply the discount correctly.,0,billing
The export integration stopped working after the latest update.,1,technical_support
We just signed up and need help setting up export.,5,onboarding