data/processed/val.csv

text,label,category
Please change the primary email address on our account.,2,account_management
API timeout errors when processing batches larger than 1000.,1,technical_support
We need an API endpoint for bulk user import.,3,feature_request
Is there a community forum for users?,6,general_inquiry
The subscription renewal charge is incorrect.,0,billing
The reporting endpoint returns a 401 error.,1,technical_support
Our security team requires your penetration test results.,4,compliance_legal
How do I transfer organization ownership to another admin?,2,account_management
I want to cancel our subscription effective immediately.,7,churn_risk
Can you provide a demo of the SSO module?,6,general_inquiry
How long does the typical onboarding process take?,5,onboarding
Can you add support for Excel file exports?,3,feature_request
We'd like to see integration support for HubSpot.,3,feature_request
The subscription renewal charge is incorrect.,0,billing
We need your SOC 2 compliance report for our annual audit.,4,compliance_legal
My invoice shows $509 but my plan should be $75.,0,billing
The reporting endpoint returns a 429 error.,1,technical_support
We need to merge two separate organization accounts.,2,account_management
What are the differences between the Starter and Pro plans?,6,general_inquiry
Please provide documentation on your GDPR data handling.,4,compliance_legal
How do I transfer organization ownership to another admin?,2,account_management
What are the differences between the Starter and Enterprise plans?,6,general_inquiry
We need to verify your platform meets HIPAA requirements.,4,compliance_legal
Is there a free trial available for the Enterprise plan?,6,general_inquiry
Can I restrict API access to specific team members?,2,account_management
How do I transfer organization ownership to another admin?,2,account_management
Can you provide evidence of encryption at rest and in transit?,4,compliance_legal
Please change the primary email address on our account.,2,account_management
Can you send a duplicate invoice for our records?,0,billing
I was double-charged for reporting this month.,0,billing
We'd like to have real-time collaboration features.,3,feature_request
Our security team requires your penetration test results.,4,compliance_legal
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
Tax was applied incorrectly on our tax-exempt account.,0,billing
Can you implement scheduled data backup functionality?,3,feature_request
Where can I find the API documentation?,6,general_inquiry
How long does the typical onboarding process take?,5,onboarding
Can you add support for PDF file exports?,3,feature_request
How does your usage-based pricing work for API calls?,6,general_inquiry
Webhook deliveries are failing with SSL certificate errors.,1,technical_support
Where can I find the API documentation?,6,general_inquiry
Please change the primary email address on our account.,2,account_management
Tax was applied incorrectly on our tax-exempt account.,0,billing
We'd like to have real-time collaboration features.,3,feature_request
We need help migrating data from our previous platform.,5,onboarding
The promo code SAVE20 didn't apply the discount correctly.,0,billing
Mobile app crashes when viewing reports on iPad.,1,technical_support
My invoice shows $114 but my plan should be $62.,0,billing
The import integration stopped working after the latest update.,1,technical_support
Can we schedule a kickoff call with your onboarding team?,5,onboarding
Can you implement scheduled data backup functionality?,3,feature_request
Mobile app crashes when viewing analytics on iPhone.,1,technical_support
The export integration stopped working after the latest update.,1,technical_support
How does your usage-based pricing work for API calls?,6,general_inquiry
How do we connect our existing HubSpot to your platform?,5,onboarding
The getting started guide doesn't cover team management.,5,onboarding
It would be great to have import as a built-in option.,3,feature_request
This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
Mobile app crashes when viewing analytics on iPad.,1,technical_support
How does your product compare to ServiceNow?,6,general_inquiry
We need help migrating data from our previous platform.,5,onboarding
Data sync between the web app and mobile is inconsistent.,1,technical_support
The subscription renewal charge is incorrect.,0,billing
I need to add 139 new users to our team account.,2,account_management
Mobile app crashes when viewing analytics on iPad.,1,technical_support
Data sync between the web app and mobile is inconsistent.,1,technical_support
Getting CORS errors when making API calls from our frontend.,1,technical_support
The getting started guide doesn't cover team management.,5,onboarding
How does your usage-based pricing work for API calls?,6,general_inquiry
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
API timeout errors when processing batches larger than 5000.,1,technical_support
Can you add two-factor authentication via TOTP?,3,feature_request
How does your usage-based pricing work for API calls?,6,general_inquiry
Our security team requires your penetration test results.,4,compliance_legal
Can you provide a demo of the SSO module?,6,general_inquiry
How do I update my payment method to a different credit card?,0,billing
How long does the typical onboarding process take?,5,onboarding
We need custom fields for user categorization.,3,feature_request
What is your typical support response time?,6,general_inquiry
What are the differences between the Starter and Pro plans?,6,general_inquiry
Our security team requires your penetration test results.,4,compliance_legal
What's on your product roadmap for Q1 2026?,6,general_inquiry
We have a CCPA deletion request for user USR-70126.,4,compliance_legal
I need an itemized breakdown of charges for QQ2 2026.,0,billing
The recent price increase is making us reconsider our subscription.,7,churn_risk
What certifications does your infrastructure provider hold?,4,compliance_legal
We're moving to ServiceNow at the end of this month. Please export our data.,7,churn_risk
We need to update our company name in the system.,2,account_management
We need an API endpoint for bulk user import.,3,feature_request
We're moving to ServiceNow at the end of this month. Please export our data.,7,churn_risk
First day using the platform. How do I configure permissions?,5,onboarding
Mobile app crashes when viewing reports on iPad.,1,technical_support
How does your product compare to Freshdesk?,6,general_inquiry
How do I configure single sign-on for our team?,2,account_management
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
How do I configure single sign-on for our team?,2,account_management
API timeout errors when processing batches larger than 1000.,1,technical_support
Dashboard has been loading slowly for the past 2 days.,1,technical_support
Can we schedule a kickoff call with your onboarding team?,5,onboarding
How long does the typical onboarding process take?,5,onboarding
Would it be possible to add reporting to the dashboard?,3,feature_request
The search function returns irrelevant results since last deploy.,1,technical_support
We need to audit all API access logs for the past 6 months.,4,compliance_legal
Our team is fed up with the lack of reporting. Evaluating other options.,7,churn_risk
Tax was applied incorrectly on our tax-exempt account.,0,billing
Can you provide evidence of encryption at rest and in transit?,4,compliance_legal
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
How does your usage-based pricing work for API calls?,6,general_inquiry
Can you provide a demo of the SSO module?,6,general_inquiry
Please process a refund for the overcharge on my last invoice.,0,billing
How do I update my payment method to a different credit card?,0,billing
We need help migrating data from our previous platform.,5,onboarding
Very frustrated with the constant data loss. This is unacceptable.,7,churn_risk
Please process a refund for the overcharge on my last invoice.,0,billing
The recent price increase is making us reconsider our subscription.,7,churn_risk
What's on your product roadmap for Q2 2026?,6,general_inquiry
We need a signed data processing agreement before proceeding.,4,compliance_legal
Where can I find the API documentation?,6,general_inquiry
How does your product compare to Zendesk?,6,general_inquiry
We're moving to Zendesk at the end of this month. Please export our data.,7,churn_risk
Can you add support for PDF file exports?,3,feature_request
I was double-charged for dashboard this month.,0,billing
Please provide documentation on your GDPR data handling.,4,compliance_legal
We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk
This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
The promo code SAVE20 didn't apply the discount correctly.,0,billing
Dashboard has been loading slowly for the past 3 days.,1,technical_support
Please provide documentation on your GDPR data handling.,4,compliance_legal
We need to audit all API access logs for the past 6 months.,4,compliance_legal
How do I revoke access for a former employee?,2,account_management
We need to update our company name in the system.,2,account_management
Tax was applied incorrectly on our tax-exempt account.,0,billing
What certifications does your infrastructure provider hold?,4,compliance_legal
Can you provide evidence of encryption at rest and in transit?,4,compliance_legal
Is there a community forum for users?,6,general_inquiry
Is there a free trial available for the Enterprise plan?,6,general_inquiry
Is there a free trial available for the Enterprise plan?,6,general_inquiry
We need custom fields for ticket categorization.,3,feature_request
We need custom fields for user categorization.,3,feature_request
We're moving to Zendesk at the end of this month. Please export our data.,7,churn_risk
We need an API endpoint for bulk data export.,3,feature_request
Getting CORS errors when making API calls from our frontend.,1,technical_support
I want to cancel our subscription effective immediately.,7,churn_risk
Can you implement scheduled report generation functionality?,3,feature_request
The reporting integration stopped working after the latest update.,1,technical_support
Is there a community forum for users?,6,general_inquiry
Getting CORS errors when making API calls from our frontend.,1,technical_support
Dashboard has been loading slowly for the past 5 days.,1,technical_support
Please change the primary email address on our account.,2,account_management
What certifications does your infrastructure provider hold?,4,compliance_legal
Tax was applied incorrectly on our tax-exempt account.,0,billing
How long does the typical onboarding process take?,5,onboarding
How long does the typical onboarding process take?,5,onboarding
We just signed up and need help setting up SSO.,5,onboarding
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
I need an itemized breakdown of charges for QQ3 2026.,0,billing
The recent price increase is making us reconsider our subscription.,7,churn_risk
Can you provide a demo of the dashboard module?,6,general_inquiry
I want to cancel our subscription effective immediately.,7,churn_risk
Our security team requires your penetration test results.,4,compliance_legal
How do I revoke access for a former employee?,2,account_management
What are the differences between the Pro and Enterprise plans?,6,general_inquiry
Is there a community forum for users?,6,general_inquiry
Please provide documentation on your GDPR data handling.,4,compliance_legal
How do I configure single sign-on for our team?,2,account_management
How does your product compare to Freshdesk?,6,general_inquiry
How do I set up role-based access for different team members?,2,account_management
I need to add 110 new users to our team account.,2,account_management
We'd like to have real-time collaboration features.,3,feature_request
Can you send a duplicate invoice for our records?,0,billing
Dashboard has been loading slowly for the past 4 days.,1,technical_support
We're moving to ServiceNow at the end of this month. Please export our data.,7,churn_risk
How does your usage-based pricing work for API calls?,6,general_inquiry
We need to verify your platform meets HIPAA requirements.,4,compliance_legal
Can you send a duplicate invoice for our records?,0,billing
Is there a free trial available for the Enterprise plan?,6,general_inquiry
I need to add 51 new users to our team account.,2,account_management
We need to audit all API access logs for the past 12 months.,4,compliance_legal
Webhook deliveries are failing with SSL certificate errors.,1,technical_support
We need an API endpoint for bulk user import.,3,feature_request
What is your data retention policy for deleted accounts?,4,compliance_legal
How do I revoke access for a former employee?,2,account_management
Can you send a duplicate invoice for our records?,0,billing
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
The dashboard integration stopped working after the latest update.,1,technical_support
What is your typical support response time?,6,general_inquiry
I was double-charged for analytics this month.,0,billing
We need custom fields for user categorization.,3,feature_request
We just signed up and need help setting up analytics.,5,onboarding
I need to add 58 new users to our team account.,2,account_management
Our team is fed up with the lack of export. Evaluating other options.,7,churn_risk
Our security team requires your penetration test results.,4,compliance_legal
Our team of 21 people needs onboarding training.,5,onboarding
Can I restrict API access to specific team members?,2,account_management
The subscription renewal charge is incorrect.,0,billing
The subscription renewal charge is incorrect.,0,billing
We need your SOC 2 compliance report for our annual audit.,4,compliance_legal
We'd like to see integration support for Zapier.,3,feature_request
Our team is fed up with the lack of reporting. Evaluating other options.,7,churn_risk
What is your typical support response time?,6,general_inquiry
We'd like to see integration support for Jira.,3,feature_request
Can you implement scheduled data backup functionality?,3,feature_request
The recent price increase is making us reconsider our subscription.,7,churn_risk
We'd like to see integration support for Zapier.,3,feature_request
Can you implement scheduled cleanup functionality?,3,feature_request
We've been customers for 2 years but the quality has declined. Considering alternatives.,7,churn_risk
We need to change our billing cycle from monthly to annual.,0,billing
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
Data sync between the web app and mobile is inconsistent.,1,technical_support
Dashboard has been loading slowly for the past 8 days.,1,technical_support
How do I configure single sign-on for our team?,2,account_management
Very frustrated with the constant downtime. This is unacceptable.,7,churn_risk
How do I set up role-based access for different team members?,2,account_management
We need an API endpoint for bulk user import.,3,feature_request
Remove user user98@company.com from our organization immediately.,2,account_management
The export function hangs at 90% and never completes.,1,technical_support
I need an itemized breakdown of charges for QQ3 2026.,0,billing
What's on your product roadmap for Q3 2026?,6,general_inquiry
What certifications does your infrastructure provider hold?,4,compliance_legal
Can you provide evidence of encryption at rest and in transit?,4,compliance_legal
Can you provide a demo of the import module?,6,general_inquiry
We'd like to have real-time collaboration features.,3,feature_request
The search function returns irrelevant results since last deploy.,1,technical_support
My invoice shows $861 but my plan should be $466.,0,billing
We've been customers for 1 years but the quality has declined. Considering alternatives.,7,churn_risk
Can you walk us through the initial data import process?,5,onboarding
Can you add support for PDF file exports?,3,feature_request
Can you add two-factor authentication via hardware keys?,3,feature_request
The export function hangs at 75% and never completes.,1,technical_support
We've been customers for 1 years but the quality has declined. Considering alternatives.,7,churn_risk
How do I transfer organization ownership to another admin?,2,account_management
My invoice shows $740 but my plan should be $424.,0,billing
Please change the primary email address on our account.,2,account_management
The getting started guide doesn't cover data import.,5,onboarding
How do I revoke access for a former employee?,2,account_management
How does your usage-based pricing work for API calls?,6,general_inquiry
We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk
Dashboard has been loading slowly for the past 7 days.,1,technical_support
Tax was applied incorrectly on our tax-exempt account.,0,billing
This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
How do I set up role-based access for different team members?,2,account_management
Would it be possible to add import to the dashboard?,3,feature_request
The dashboard endpoint returns a 502 error.,1,technical_support
What is your data retention policy for deleted accounts?,4,compliance_legal
I need an itemized breakdown of charges for QQ2 2026.,0,billing
We've been customers for 4 years but the quality has declined. Considering alternatives.,7,churn_risk
We need an API endpoint for bulk ticket update.,3,feature_request
The search function returns irrelevant results since last deploy.,1,technical_support
How do we connect our existing HubSpot to your platform?,5,onboarding
We need to change our billing cycle from monthly to annual.,0,billing
How does your product compare to Freshdesk?,6,general_inquiry
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
The import integration stopped working after the latest update.,1,technical_support
We have a CCPA deletion request for user USR-50124.,4,compliance_legal
What are the differences between the Starter and Enterprise plans?,6,general_inquiry
The export function hangs at 90% and never completes.,1,technical_support
The search function returns irrelevant results since last deploy.,1,technical_support
Can you send a duplicate invoice for our records?,0,billing
Please process a refund for the overcharge on my last invoice.,0,billing
Please provide documentation on your GDPR data handling.,4,compliance_legal
Dashboard has been loading slowly for the past 10 days.,1,technical_support
Is there a community forum for users?,6,general_inquiry
What's on your product roadmap for Q1 2026?,6,general_inquiry
The subscription renewal charge is incorrect.,0,billing
The promo code PARTNER15 didn't apply the discount correctly.,0,billing
How do I revoke access for a former employee?,2,account_management
The subscription renewal charge is incorrect.,0,billing
The export function hangs at 90% and never completes.,1,technical_support
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
Please provide documentation on your GDPR data handling.,4,compliance_legal
Getting CORS errors when making API calls from our frontend.,1,technical_support
How do I update my payment method to a different credit card?,0,billing
Webhook deliveries are failing with SSL certificate errors.,1,technical_support
Is there a community forum for users?,6,general_inquiry
How long does the typical onboarding process take?,5,onboarding
Is there a community forum for users?,6,general_inquiry
Can I restrict API access to specific team members?,2,account_management
We need to change our billing cycle from monthly to annual.,0,billing
The SSO endpoint returns a 403 error.,1,technical_support
Please process a refund for the overcharge on my last invoice.,0,billing
Can we schedule a kickoff call with your onboarding team?,5,onboarding
Can you add support for PDF file exports?,3,feature_request
Dashboard has been loading slowly for the past 3 days.,1,technical_support
We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk
Please provide documentation on your GDPR data handling.,4,compliance_legal
Can we schedule a kickoff call with your onboarding team?,5,onboarding
We just signed up and need help setting up reporting.,5,onboarding
Please add a dark mode option to the interface.,3,feature_request
We need to verify your platform meets HIPAA requirements.,4,compliance_legal
The recent price increase is making us reconsider our subscription.,7,churn_risk
We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk
My invoice shows $413 but my plan should be $469.,0,billing
What certifications does your infrastructure provider hold?,4,compliance_legal
We need help migrating data from our previous platform.,5,onboarding
Please add a dark mode option to the interface.,3,feature_request
We need a signed data processing agreement before proceeding.,4,compliance_legal
Where can I find the API documentation?,6,general_inquiry
What are the differences between the Starter and Enterprise plans?,6,general_inquiry
What is your data retention policy for deleted accounts?,4,compliance_legal
How does your product compare to Freshdesk?,6,general_inquiry
We need your SOC 2 compliance report for our annual audit.,4,compliance_legal
What is your typical support response time?,6,general_inquiry
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
Can you send a duplicate invoice for our records?,0,billing
How do I configure single sign-on for our team?,2,account_management
Tax was applied incorrectly on our tax-exempt account.,0,billing
How do I transfer organization ownership to another admin?,2,account_management
"If this isn't resolved by Friday, we'll need to cancel.",7,churn_risk
We need a signed data processing agreement before proceeding.,4,compliance_legal
We need to update our company name in the system.,2,account_management
Data sync between the web app and mobile is inconsistent.,1,technical_support
We need help migrating data from our previous platform.,5,onboarding
How do I set up role-based access for different team members?,2,account_management
How do I update my payment method to a different credit card?,0,billing
Can you walk us through the initial data import process?,5,onboarding
How do I set up role-based access for different team members?,2,account_management
We need help migrating data from our previous platform.,5,onboarding
First day using the platform. How do I configure API keys?,5,onboarding
How long does the typical onboarding process take?,5,onboarding
I want to cancel our subscription effective immediately.,7,churn_risk
How do I update my payment method to a different credit card?,0,billing
We need an API endpoint for bulk user import.,3,feature_request
Please provide documentation on your GDPR data handling.,4,compliance_legal
Can we schedule a kickoff call with your onboarding team?,5,onboarding
Can you provide a demo of the dashboard module?,6,general_inquiry
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
It would be great to have analytics as a built-in option.,3,feature_request
What is your data retention policy for deleted accounts?,4,compliance_legal
Our security team requires your penetration test results.,4,compliance_legal
How do I set up role-based access for different team members?,2,account_management
The export integration stopped working after the latest update.,1,technical_support
What is your typical support response time?,6,general_inquiry
Can you walk us through the initial data import process?,5,onboarding
I want to cancel our subscription effective immediately.,7,churn_risk
Is there a community forum for users?,6,general_inquiry
How do I configure single sign-on for our team?,2,account_management
The dashboard integration stopped working after the latest update.,1,technical_support
The dashboard endpoint returns a 401 error.,1,technical_support
The recent price increase is making us reconsider our subscription.,7,churn_risk
This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
I need an itemized breakdown of charges for QQ1 2026.,0,billing
The promo code SAVE20 didn't apply the discount correctly.,0,billing
Data sync between the web app and mobile is inconsistent.,1,technical_support
We'd like to have real-time collaboration features.,3,feature_request
"If this isn't resolved by Friday, we'll need to cancel.",7,churn_risk
We need a signed data processing agreement before proceeding.,4,compliance_legal
Tax was applied incorrectly on our tax-exempt account.,0,billing
This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
How do I set up role-based access for different team members?,2,account_management
We need to change our billing cycle from monthly to annual.,0,billing
Is there a community forum for users?,6,general_inquiry
We need to merge two separate organization accounts.,2,account_management
We need an API endpoint for bulk data export.,3,feature_request
API timeout errors when processing batches larger than 5000.,1,technical_support
Please change the primary email address on our account.,2,account_management
Very frustrated with the constant bugs. This is unacceptable.,7,churn_risk
Can you implement scheduled data backup functionality?,3,feature_request
Our team is fed up with the lack of export. Evaluating other options.,7,churn_risk
Please add a dark mode option to the interface.,3,feature_request
How do I update my payment method to a different credit card?,0,billing
I want to cancel our subscription effective immediately.,7,churn_risk
Very frustrated with the constant data loss. This is unacceptable.,7,churn_risk
Can you add two-factor authentication via TOTP?,3,feature_request
Webhook deliveries are failing with SSL certificate errors.,1,technical_support
Please provide documentation on your GDPR data handling.,4,compliance_legal
Our team is fed up with the lack of import. Evaluating other options.,7,churn_risk
The search function returns irrelevant results since last deploy.,1,technical_support
Can you provide a demo of the analytics module?,6,general_inquiry
How do I configure single sign-on for our team?,2,account_management
Can you add two-factor authentication via SMS?,3,feature_request
How do I configure single sign-on for our team?,2,account_management
Mobile app crashes when viewing analytics on iPad.,1,technical_support
First day using the platform. How do I configure permissions?,5,onboarding
Would it be possible to add dashboard to the dashboard?,3,feature_request
Can you send a duplicate invoice for our records?,0,billing
We're new to the platform and the setup wizard seems broken.,5,onboarding
What are the differences between the Pro and Pro plans?,6,general_inquiry
How do I revoke access for a former employee?,2,account_management
We need to audit all API access logs for the past 12 months.,4,compliance_legal
We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk
We've been customers for 2 years but the quality has declined. Considering alternatives.,7,churn_risk
Can I restrict API access to specific team members?,2,account_management
We're new to the platform and the setup wizard seems broken.,5,onboarding
We'd like to have real-time collaboration features.,3,feature_request
Mobile app crashes when viewing reports on iPad.,1,technical_support
We'd like to see integration support for Zapier.,3,feature_request
The getting started guide doesn't cover SSO config.,5,onboarding
This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
How long does the typical onboarding process take?,5,onboarding
We'd like to see integration support for Slack.,3,feature_request
Our team is fed up with the lack of SSO. Evaluating other options.,7,churn_risk
Tax was applied incorrectly on our tax-exempt account.,0,billing
"If this isn't resolved by end of month, we'll need to cancel.",7,churn_risk
Data sync between the web app and mobile is inconsistent.,1,technical_support
The webhook integration stopped working after the latest update.,1,technical_support
We need to merge two separate organization accounts.,2,account_management
What is your typical support response time?,6,general_inquiry
We need to merge two separate organization accounts.,2,account_management
Can you provide a demo of the import module?,6,general_inquiry
Remove user user88@company.com from our organization immediately.,2,account_management
Where can I find the API documentation?,6,general_inquiry
We have a CCPA deletion request for user USR-22400.,4,compliance_legal
How do we connect our existing HubSpot to your platform?,5,onboarding
We need to audit all API access logs for the past 3 months.,4,compliance_legal
I need to add 124 new users to our team account.,2,account_management
We need help migrating data from our previous platform.,5,onboarding
We've been customers for 2 years but the quality has declined. Considering alternatives.,7,churn_risk
Is there a community forum for users?,6,general_inquiry
The export integration stopped working after the latest update.,1,technical_support
I need an itemized breakdown of charges for QQ3 2026.,0,billing
Please change the primary email address on our account.,2,account_management
Our security team requires your penetration test results.,4,compliance_legal
Can you provide a demo of the SSO module?,6,general_inquiry
Can you add two-factor authentication via SMS?,3,feature_request
Can you add support for Excel file exports?,3,feature_request
Our team is fed up with the lack of import. Evaluating other options.,7,churn_risk
I was double-charged for import this month.,0,billing
What's on your product roadmap for Q1 2026?,6,general_inquiry
We need help migrating data from our previous platform.,5,onboarding
Our team is fed up with the lack of dashboard. Evaluating other options.,7,churn_risk
Getting CORS errors when making API calls from our frontend.,1,technical_support
Can we schedule a kickoff call with your onboarding team?,5,onboarding
I want to cancel our subscription effective immediately.,7,churn_risk
Is there a free trial available for the Enterprise plan?,6,general_inquiry
We need custom fields for user categorization.,3,feature_request
What's on your product roadmap for Q1 2026?,6,general_inquiry
The search function returns irrelevant results since last deploy.,1,technical_support
Very frustrated with the constant slow performance. This is unacceptable.,7,churn_risk
Remove user user35@company.com from our organization immediately.,2,account_management
I need to add 11 new users to our team account.,2,account_management
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
It would be great to have analytics as a built-in option.,3,feature_request
We have a CCPA deletion request for user USR-47876.,4,compliance_legal
Please provide documentation on your GDPR data handling.,4,compliance_legal
I need an itemized breakdown of charges for QQ1 2026.,0,billing
We'd like to see integration support for HubSpot.,3,feature_request
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
What certifications does your infrastructure provider hold?,4,compliance_legal
What is your typical support response time?,6,general_inquiry
We're new to the platform and the setup wizard seems broken.,5,onboarding
The analytics endpoint returns a 403 error.,1,technical_support
My invoice shows $807 but my plan should be $117.,0,billing
We need your SOC 2 compliance report for our annual audit.,4,compliance_legal
Very frustrated with the constant bugs. This is unacceptable.,7,churn_risk
The export integration stopped working after the latest update.,1,technical_support
We just signed up and need help setting up SSO.,5,onboarding
What are the differences between the Pro and Enterprise plans?,6,general_inquiry
Where can I find the API documentation?,6,general_inquiry
Please change the primary email address on our account.,2,account_management
Tax was applied incorrectly on our tax-exempt account.,0,billing
How do I set up role-based access for different team members?,2,account_management
Please process a refund for the overcharge on my last invoice.,0,billing
The service has not met our expectations. Please process our cancellation.,7,churn_risk
How do I configure single sign-on for our team?,2,account_management
Tax was applied incorrectly on our tax-exempt account.,0,billing
This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
How does your usage-based pricing work for API calls?,6,general_inquiry
I want to cancel our subscription effective immediately.,7,churn_risk
How does your usage-based pricing work for API calls?,6,general_inquiry
Can you add two-factor authentication via hardware keys?,3,feature_request
We need help migrating data from our previous platform.,5,onboarding
How do I revoke access for a former employee?,2,account_management
Can we schedule a kickoff call with your onboarding team?,5,onboarding
How does your product compare to Freshdesk?,6,general_inquiry
First day using the platform. How do I configure API keys?,5,onboarding
Getting CORS errors when making API calls from our frontend.,1,technical_support
Can I restrict API access to specific team members?,2,account_management
It would be great to have webhook as a built-in option.,3,feature_request
First day using the platform. How do I configure permissions?,5,onboarding
We have a CCPA deletion request for user USR-83357.,4,compliance_legal
"If this isn't resolved by end of month, we'll need to cancel.",7,churn_risk
Please process a refund for the overcharge on my last invoice.,0,billing
The promo code SAVE20 didn't apply the discount correctly.,0,billing
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
We'd like to see integration support for Zapier.,3,feature_request
We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk
Data sync between the web app and mobile is inconsistent.,1,technical_support
I was double-charged for analytics this month.,0,billing
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
I was double-charged for dashboard this month.,0,billing
Is there a free trial available for the Enterprise plan?,6,general_inquiry
How do I update my payment method to a different credit card?,0,billing
We need to change our billing cycle from monthly to annual.,0,billing
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
Please change the primary email address on our account.,2,account_management
Getting CORS errors when making API calls from our frontend.,1,technical_support
How do I transfer organization ownership to another admin?,2,account_management
Our team of 109 people needs onboarding training.,5,onboarding
Can you send a duplicate invoice for our records?,0,billing
We'd like to see integration support for Zapier.,3,feature_request
It would be great to have import as a built-in option.,3,feature_request
How do we connect our existing Slack to your platform?,5,onboarding
Please process a refund for the overcharge on my last invoice.,0,billing
We need custom fields for ticket categorization.,3,feature_request
First day using the platform. How do I configure permissions?,5,onboarding
How do I configure single sign-on for our team?,2,account_management
Please provide documentation on your GDPR data handling.,4,compliance_legal
Can we schedule a kickoff call with your onboarding team?,5,onboarding
The subscription renewal charge is incorrect.,0,billing
Can you add support for Excel file exports?,3,feature_request
We'd like to see integration support for HubSpot.,3,feature_request
The webhook endpoint returns a 503 error.,1,technical_support
"If this isn't resolved by end of month, we'll need to cancel.",7,churn_risk
We need your SOC 2 compliance report for our annual audit.,4,compliance_legal
Please change the primary email address on our account.,2,account_management
Data sync between the web app and mobile is inconsistent.,1,technical_support
We need a signed data processing agreement before proceeding.,4,compliance_legal
We have a CCPA deletion request for user USR-38884.,4,compliance_legal
We need a signed data processing agreement before proceeding.,4,compliance_legal
My invoice shows $307 but my plan should be $185.,0,billing
Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry
How long does the typical onboarding process take?,5,onboarding
How do I set up role-based access for different team members?,2,account_management
Our team is fed up with the lack of import. Evaluating other options.,7,churn_risk
I was double-charged for webhook this month.,0,billing
Tax was applied incorrectly on our tax-exempt account.,0,billing
Can I restrict API access to specific team members?,2,account_management
The webhook integration stopped working after the latest update.,1,technical_support
Our team of 53 people needs onboarding training.,5,onboarding
We'd like to have real-time collaboration features.,3,feature_request
We're moving to ServiceNow at the end of this month. Please export our data.,7,churn_risk
Dashboard has been loading slowly for the past 5 days.,1,technical_support
We need your SOC 2 compliance report for our annual audit.,4,compliance_legal
Can you add two-factor authentication via TOTP?,3,feature_request
I need an itemized breakdown of charges for QQ3 2026.,0,billing
Can you provide a demo of the export module?,6,general_inquiry
What is your typical support response time?,6,general_inquiry
We'd like to see integration support for Jira.,3,feature_request
I need an itemized breakdown of charges for QQ2 2026.,0,billing
What is your data retention policy for deleted accounts?,4,compliance_legal
Our team is fed up with the lack of SSO. Evaluating other options.,7,churn_risk
How does your product compare to ServiceNow?,6,general_inquiry
We need to verify your platform meets HIPAA requirements.,4,compliance_legal
Dashboard has been loading slowly for the past 6 days.,1,technical_support
My invoice shows $884 but my plan should be $135.,0,billing
We need to audit all API access logs for the past 12 months.,4,compliance_legal
How do I update my payment method to a different credit card?,0,billing
The promo code PARTNER15 didn't apply the discount correctly.,0,billing
This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk
It would be great to have export as a built-in option.,3,feature_request
Can you provide a demo of the reporting module?,6,general_inquiry
Is there a community forum for users?,6,general_inquiry
Very frustrated with the constant data loss. This is unacceptable.,7,churn_risk
Can you send a duplicate invoice for our records?,0,billing
The analytics integration stopped working after the latest update.,1,technical_support
I was double-charged for reporting this month.,0,billing
Our security team requires your penetration test results.,4,compliance_legal
Please change the primary email address on our account.,2,account_management
Data sync between the web app and mobile is inconsistent.,1,technical_support
Can you add support for Parquet file exports?,3,feature_request
We need to change our billing cycle from monthly to annual.,0,billing
Please add a dark mode option to the interface.,3,feature_request
Can you implement scheduled cleanup functionality?,3,feature_request
How do I transfer organization ownership to another admin?,2,account_management
Please process a refund for the overcharge on my last invoice.,0,billing
Please provide documentation on your GDPR data handling.,4,compliance_legal
Please change the primary email address on our account.,2,account_management
How do I update my payment method to a different credit card?,0,billing
Please process a refund for the overcharge on my last invoice.,0,billing
We need an API endpoint for bulk user import.,3,feature_request
What certifications does your infrastructure provider hold?,4,compliance_legal
How does your product compare to Zendesk?,6,general_inquiry
Getting CORS errors when making API calls from our frontend.,1,technical_support
How do I set up role-based access for different team members?,2,account_management
The recent price increase is making us reconsider our subscription.,7,churn_risk
We need a signed data processing agreement before proceeding.,4,compliance_legal
Our team is fed up with the lack of webhook. Evaluating other options.,7,churn_risk
Would it be possible to add import to the dashboard?,3,feature_request
We need to verify your platform meets HIPAA requirements.,4,compliance_legal
We're new to the platform and the setup wizard seems broken.,5,onboarding
Mobile app crashes when viewing analytics on iPad.,1,technical_support
Dashboard has been loading slowly for the past 2 days.,1,technical_support
How does your product compare to Freshdesk?,6,general_inquiry
We'd like to have real-time collaboration features.,3,feature_request
The SSO integration stopped working after the latest update.,1,technical_support
How do I revoke access for a former employee?,2,account_management
Our team of 97 people needs onboarding training.,5,onboarding
Tax was applied incorrectly on our tax-exempt account.,0,billing
It would be great to have reporting as a built-in option.,3,feature_request
It would be great to have analytics as a built-in option.,3,feature_request
Remove user user52@company.com from our organization immediately.,2,account_management
Can you implement scheduled data backup functionality?,3,feature_request
The webhook endpoint returns a 403 error.,1,technical_support
How do I revoke access for a former employee?,2,account_management
Our team is fed up with the lack of analytics. Evaluating other options.,7,churn_risk
Dashboard has been loading slowly for the past 13 days.,1,technical_support
We're downgrading because the premium features aren't worth the cost.,7,churn_risk
Can you send a duplicate invoice for our records?,0,billing
Remove user user66@company.com from our organization immediately.,2,account_management
Webhook deliveries are failing with SSL certificate errors.,1,technical_support
Would it be possible to add reporting to the dashboard?,3,feature_request
Can you walk us through the initial data import process?,5,onboarding
API timeout errors when processing batches larger than 5000.,1,technical_support
Data sync between the web app and mobile is inconsistent.,1,technical_support
How long does the typical onboarding process take?,5,onboarding
Is there a free trial available for the Enterprise plan?,6,general_inquiry
API timeout errors when processing batches larger than 500.,1,technical_support
Remove user user46@company.com from our organization immediately.,2,account_management
We need to update our company name in the system.,2,account_management
The dashboard integration stopped working after the latest update.,1,technical_support