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dashboard/web/index.html
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<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>AetherFlow AI | SupportMind Engine</title>
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<meta name="description" content="AI-powered B2B SaaS ticket routing with MC Dropout uncertainty quantification">
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<link rel="preconnect" href="https://fonts.googleapis.com">
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<link href="https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800;900&family=JetBrains+Mono:wght@400;500;600&display=swap" rel="stylesheet">
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<link href="https://fonts.googleapis.com/css2?family=Material+Symbols+Outlined:wght,FILL@100..700,0..1&display=swap" rel="stylesheet" />
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<link rel="stylesheet" href="/dashboard/style.css?v=3">
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</head>
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<body>
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<!-- Animated Background -->
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<div class="bg-grid"></div>
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<div class="bg-glow bg-glow-1"></div>
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<div class="bg-glow bg-glow-2"></div>
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<div class="bg-glow bg-glow-3"></div>
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<!-- Navigation -->
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<nav class="navbar" id="navbar">
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<div class="nav-brand">
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<span class="brand-text">AetherFlow <span class="brand-sub">AI</span></span>
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<span class="brand-badge">SupportMind v1.0</span>
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</div>
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<div class="nav-links">
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<a href="#demo" class="nav-link">Live Demo</a>
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<a href="#architecture" class="nav-link">Architecture</a>
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<a href="#benchmarks" class="nav-link">Benchmarks</a>
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<a href="#api-section" class="nav-link">API</a>
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</div>
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<div class="nav-actions">
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</nav>
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<header class="hero" id="hero">
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AI that <span class="gradient-text italic">knows</span> when
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>AetherFlow AI | SupportMind Engine</title>
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<meta name="description" content="AI-powered B2B SaaS ticket routing with MC Dropout uncertainty quantification">
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<link rel="preconnect" href="https://fonts.googleapis.com">
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<link href="https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800;900&family=JetBrains+Mono:wght@400;500;600&display=swap" rel="stylesheet">
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<link href="https://fonts.googleapis.com/css2?family=Material+Symbols+Outlined:wght,FILL@100..700,0..1&display=swap" rel="stylesheet" />
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<link rel="stylesheet" href="/dashboard/style.css?v=3">
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</head>
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<body>
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<!-- Animated Background -->
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<div class="bg-grid"></div>
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<div class="bg-glow bg-glow-1"></div>
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<div class="bg-glow bg-glow-2"></div>
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<div class="bg-glow bg-glow-3"></div>
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+
<!-- Navigation -->
|
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<nav class="navbar" id="navbar">
|
| 22 |
+
<div class="nav-brand">
|
| 23 |
+
<span class="brand-text">AetherFlow <span class="brand-sub">AI</span></span>
|
| 24 |
+
<span class="brand-badge">SupportMind v1.0</span>
|
| 25 |
+
</div>
|
| 26 |
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<div class="nav-links">
|
| 27 |
+
<a href="#demo" class="nav-link">Live Demo</a>
|
| 28 |
+
<a href="#architecture" class="nav-link">Architecture</a>
|
| 29 |
+
<a href="#benchmarks" class="nav-link">Benchmarks</a>
|
| 30 |
+
<a href="#api-section" class="nav-link">API</a>
|
| 31 |
+
</div>
|
| 32 |
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<div class="nav-actions">
|
| 33 |
+
<a href="#demo" class="btn-ghost" style="padding: 8px 16px; font-size: 13px; text-decoration: none;">Demo Mode</a>
|
| 34 |
+
<a href="/docs" class="btn-primary" style="padding: 8px 20px; font-size: 13px; text-decoration: none;">API Docs</a>
|
| 35 |
+
</div>
|
| 36 |
+
</nav>
|
| 37 |
+
|
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<!-- Hero Section -->
|
| 39 |
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<header class="hero" id="hero">
|
| 40 |
+
<div class="hero-container">
|
| 41 |
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<div class="hero-content">
|
| 42 |
+
<div class="hero-eyebrow">
|
| 43 |
+
<span class="status-dot"></span>
|
| 44 |
+
B2B SaaS Support Routing Demo
|
| 45 |
+
</div>
|
| 46 |
+
<h1 class="hero-title">
|
| 47 |
+
Support AI that <span class="gradient-text italic">knows</span> when to ask
|
| 48 |
+
</h1>
|
| 49 |
+
<p class="hero-subtitle">
|
| 50 |
+
Confidence-gated ticket routing with uncertainty scoring, multi-intent detection,
|
| 51 |
+
and SLA risk signals. Three-tier routing:
|
| 52 |
+
<strong>Route</strong> · <strong>Clarify</strong> · <strong>Escalate</strong>.
|
| 53 |
+
Built to reduce unsafe auto-routing on ambiguous customer tickets.
|
| 54 |
+
</p>
|
| 55 |
+
<div class="hero-actions">
|
| 56 |
+
<a href="#demo" class="btn btn-primary">
|
| 57 |
+
Try Live Demo
|
| 58 |
+
<span class="material-symbols-outlined btn-icon">arrow_forward</span>
|
| 59 |
+
</a>
|
| 60 |
+
<a href="#architecture" class="btn btn-ghost">View Architecture</a>
|
| 61 |
+
</div>
|
| 62 |
+
</div>
|
| 63 |
+
|
| 64 |
+
<!-- Hero Visual (Pipeline Preview) -->
|
| 65 |
+
<div class="hero-visual">
|
| 66 |
+
<div class="pipeline-card glass-panel shimmer-border">
|
| 67 |
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<div class="pipeline-header">
|
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<div class="window-controls">
|
| 69 |
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<div class="dot dot-red"></div>
|
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<div class="dot dot-amber"></div>
|
| 71 |
+
<div class="dot dot-green"></div>
|
| 72 |
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</div>
|
| 73 |
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<span class="pipeline-status">pipeline_status: active</span>
|
| 74 |
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</div>
|
| 75 |
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<div class="pipeline-tiers">
|
| 76 |
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<div class="tier-card active">
|
| 77 |
+
<div class="tier-info">
|
| 78 |
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<div class="tier-icon"><span class="material-symbols-outlined">account_tree</span></div>
|
| 79 |
+
<div>
|
| 80 |
+
<div class="tier-name">Tier 1: Auto-Route</div>
|
| 81 |
+
<div class="tier-meta">Confidence > 0.92</div>
|
| 82 |
+
</div>
|
| 83 |
+
</div>
|
| 84 |
+
<span class="material-symbols-outlined tier-indicator" style="color: var(--green)">check_circle</span>
|
| 85 |
+
</div>
|
| 86 |
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<div class="tier-card" style="background: rgba(192, 193, 255, 0.05); border-color: var(--primary);">
|
| 87 |
+
<div class="tier-info">
|
| 88 |
+
<div class="tier-icon" style="background: rgba(192, 193, 255, 0.4)"><span class="material-symbols-outlined">psychology</span></div>
|
| 89 |
+
<div>
|
| 90 |
+
<div class="tier-name" style="font-style: italic; color: var(--primary)">Tier 2: Clarification</div>
|
| 91 |
+
<div class="tier-meta" style="color: var(--primary)">Ambiguity Detected</div>
|
| 92 |
+
</div>
|
| 93 |
+
</div>
|
| 94 |
+
<div style="width: 48px; height: 6px; background: rgba(192, 193, 255, 0.2); border-radius: 10px; overflow: hidden;">
|
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<div style="width: 66%; height: 100%; background: var(--primary)"></div>
|
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</div>
|
| 97 |
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</div>
|
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<div class="tier-card">
|
| 99 |
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<div class="tier-info">
|
| 100 |
+
<div class="tier-icon" style="background: rgba(248, 113, 113, 0.15); color: var(--red)"><span class="material-symbols-outlined">support_agent</span></div>
|
| 101 |
+
<div>
|
| 102 |
+
<div class="tier-name">Tier 3: Escalate</div>
|
| 103 |
+
<div class="tier-meta">Human Protocol</div>
|
| 104 |
+
</div>
|
| 105 |
+
</div>
|
| 106 |
+
<span class="material-symbols-outlined tier-indicator" style="color: #444">sync_alt</span>
|
| 107 |
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</div>
|
| 108 |
+
</div>
|
| 109 |
+
</div>
|
| 110 |
+
</div>
|
| 111 |
+
</div>
|
| 112 |
+
</header>
|
| 113 |
+
|
| 114 |
+
<!-- Stats Grid -->
|
| 115 |
+
<div class="hero-stats">
|
| 116 |
+
<div class="stat-card glass-panel" data-value="57.3" data-suffix="%">
|
| 117 |
+
<div class="stat-label">OOD Routing Accuracy</div>
|
| 118 |
+
<div class="stat-value"><span class="counter">0</span>%</div>
|
| 119 |
+
<div class="stat-delta positive"><span class="material-symbols-outlined" style="font-size: 14px">trending_up</span> 100% on auto-routed</div>
|
| 120 |
+
</div>
|
| 121 |
+
<div class="stat-card glass-panel" data-value="100.0" data-suffix="%">
|
| 122 |
+
<div class="stat-label">Auto-Route Precision</div>
|
| 123 |
+
<div class="stat-value"><span class="counter">0</span>%</div>
|
| 124 |
+
<div class="stat-delta positive">Zero false auto-routes</div>
|
| 125 |
+
</div>
|
| 126 |
+
<div class="stat-card glass-panel" data-value="97.9" data-suffix="%">
|
| 127 |
+
<div class="stat-label">Safe Failure Rate</div>
|
| 128 |
+
<div class="stat-value"><span class="counter">0</span>%</div>
|
| 129 |
+
<div class="stat-delta positive">Flagged for human review</div>
|
| 130 |
+
</div>
|
| 131 |
+
<div class="stat-card glass-panel" data-value="45" data-suffix="ms">
|
| 132 |
+
<div class="stat-label">Pipeline Latency</div>
|
| 133 |
+
<div class="stat-value"><span class="counter">0</span>ms</div>
|
| 134 |
+
<div class="stat-delta" style="color: #666">DistilBERT Optimized</div>
|
| 135 |
+
</div>
|
| 136 |
+
</div>
|
| 137 |
+
|
| 138 |
+
<!-- Live Demo Section -->
|
| 139 |
+
<section class="section" id="demo">
|
| 140 |
+
<div class="section-header">
|
| 141 |
+
<span class="section-badge">Interactive</span>
|
| 142 |
+
<h2 class="section-title">Live Ticket Router</h2>
|
| 143 |
+
<p class="section-desc">Type a support ticket and watch the confidence-gated router decide in real-time</p>
|
| 144 |
+
</div>
|
| 145 |
+
|
| 146 |
+
<div class="demo-container">
|
| 147 |
+
<div class="demo-input-panel glass-panel">
|
| 148 |
+
<label class="input-label">Support Ticket Text</label>
|
| 149 |
+
<textarea id="ticket-input" class="ticket-textarea" rows="4" placeholder="e.g., We have been having issues with the export function since last Tuesday's update..."></textarea>
|
| 150 |
+
<div class="demo-presets">
|
| 151 |
+
<span class="preset-label">Try:</span>
|
| 152 |
+
<button class="preset-btn" data-text="My invoice from last month shows $299 but my plan is $199. Please fix this billing error immediately.">Billing</button>
|
| 153 |
+
<button class="preset-btn" data-text="The API endpoint /v2/export returns a 500 error when batch size exceeds 1000 records. Stack trace attached.">Technical</button>
|
| 154 |
+
<button class="preset-btn" data-text="Hey, we have been having issues with the export function since last Tuesday's update. Also our invoice from last month looks incorrect.">Ambiguous</button>
|
| 155 |
+
<button class="preset-btn" data-text="Our launch is in 30 minutes and export is not working. The client is waiting on this before signing.">Launch Risk</button>
|
| 156 |
+
<button class="preset-btn" data-text="Could you please help resolve this? This is becoming difficult for our onboarding team and we are disappointed with repeated delays.">Polite Risk</button>
|
| 157 |
+
<button class="preset-btn" data-text="No rush, but can you tell me how to update the invoice email before tomorrow?">No Rush</button>
|
| 158 |
+
</div>
|
| 159 |
+
<button id="route-btn" class="btn btn-primary btn-full" onclick="routeTicket()">Route Ticket</button>
|
| 160 |
+
</div>
|
| 161 |
+
|
| 162 |
+
<div class="demo-results-panel glass-panel" id="results-panel">
|
| 163 |
+
<div class="result-placeholder" id="result-placeholder">
|
| 164 |
+
<div class="placeholder-icon">AI</div>
|
| 165 |
+
<p>Enter a ticket to see whether SupportMind routes, clarifies, or escalates.</p>
|
| 166 |
+
</div>
|
| 167 |
+
|
| 168 |
+
<div class="result-content" id="result-content" style="display:none">
|
| 169 |
+
<!-- Action Badge -->
|
| 170 |
+
<div class="action-badge-container">
|
| 171 |
+
<div class="action-badge" id="action-badge">ROUTE</div>
|
| 172 |
+
<div class="action-queue" id="action-queue"></div>
|
| 173 |
+
</div>
|
| 174 |
+
|
| 175 |
+
<!-- Confidence & Margin & Entropy Gauges -->
|
| 176 |
+
<div class="gauge-row">
|
| 177 |
+
<div class="gauge-container">
|
| 178 |
+
<label class="gauge-label">Confidence</label>
|
| 179 |
+
<div class="gauge-track">
|
| 180 |
+
<div class="gauge-fill" id="conf-fill" style="width:0%"></div>
|
| 181 |
+
<div class="gauge-zones">
|
| 182 |
+
<div class="zone zone-red" style="width:55%"></div>
|
| 183 |
+
<div class="zone zone-yellow" style="width:25%"></div>
|
| 184 |
+
<div class="zone zone-green" style="width:20%"></div>
|
| 185 |
+
</div>
|
| 186 |
+
</div>
|
| 187 |
+
<div class="gauge-value" id="conf-value">0.0000</div>
|
| 188 |
+
</div>
|
| 189 |
+
<div class="gauge-container">
|
| 190 |
+
<label class="gauge-label">Top-2 Margin</label>
|
| 191 |
+
<div class="gauge-track margin-track">
|
| 192 |
+
<div class="gauge-fill margin-fill" id="margin-fill" style="width:0%; background: linear-gradient(90deg, var(--accent), var(--primary));"></div>
|
| 193 |
+
</div>
|
| 194 |
+
<div class="gauge-value" id="margin-value">0.0000</div>
|
| 195 |
+
</div>
|
| 196 |
+
<div class="gauge-container">
|
| 197 |
+
<label class="gauge-label">Shannon Entropy</label>
|
| 198 |
+
<div class="gauge-track entropy-track">
|
| 199 |
+
<div class="gauge-fill entropy-fill" id="ent-fill" style="width:0%"></div>
|
| 200 |
+
</div>
|
| 201 |
+
<div class="gauge-value" id="ent-value">0.0000</div>
|
| 202 |
+
</div>
|
| 203 |
+
</div>
|
| 204 |
+
|
| 205 |
+
<!-- Probability Distribution -->
|
| 206 |
+
<div class="prob-chart" id="prob-chart"></div>
|
| 207 |
+
|
| 208 |
+
<!-- Clarification Question (if action=clarify) -->
|
| 209 |
+
<div class="clarification-box" id="clarification-box" style="display:none">
|
| 210 |
+
<div class="clarify-header">Clarification: Suggested Clarification Question</div>
|
| 211 |
+
<div class="clarify-question" id="clarify-question"></div>
|
| 212 |
+
<div class="clarify-options" id="clarify-options"></div>
|
| 213 |
+
<div class="clarify-gain" id="clarify-gain"></div>
|
| 214 |
+
</div>
|
| 215 |
+
|
| 216 |
+
<!-- Additional Signals -->
|
| 217 |
+
<div class="signals-grid">
|
| 218 |
+
<div class="signal-card">
|
| 219 |
+
<div class="signal-label" style="display: flex; flex-direction: column;">
|
| 220 |
+
SLA Breach Risk
|
| 221 |
+
<span style="font-size: 9px; color: var(--yellow); margin-top: 2px;">*Demo fallback: 4.5 hrs avg</span>
|
| 222 |
+
</div>
|
| 223 |
+
<div class="signal-value" id="sla-value">-</div>
|
| 224 |
+
<div class="signal-bar"><div class="signal-fill" id="sla-fill"></div></div>
|
| 225 |
+
</div>
|
| 226 |
+
<div class="signal-card">
|
| 227 |
+
<div class="signal-label">Sentiment</div>
|
| 228 |
+
<div class="signal-value" id="sentiment-value">-</div>
|
| 229 |
+
<div class="signal-subvalue" id="sentiment-score">-</div>
|
| 230 |
+
</div>
|
| 231 |
+
<div class="signal-card">
|
| 232 |
+
<div class="signal-label">Urgency</div>
|
| 233 |
+
<div class="signal-value" id="urgency-value">-</div>
|
| 234 |
+
<div class="signal-subvalue" id="urgency-score">-</div>
|
| 235 |
+
</div>
|
| 236 |
+
<div class="signal-card">
|
| 237 |
+
<div class="signal-label">Latency</div>
|
| 238 |
+
<div class="signal-value" id="latency-value">-</div>
|
| 239 |
+
</div>
|
| 240 |
+
</div>
|
| 241 |
+
|
| 242 |
+
<div class="signal-evidence-grid" id="signal-evidence-grid">
|
| 243 |
+
<div class="evidence-panel">
|
| 244 |
+
<div class="evidence-header">
|
| 245 |
+
<span class="material-symbols-outlined">priority_high</span>
|
| 246 |
+
Urgency Evidence
|
| 247 |
+
</div>
|
| 248 |
+
<div class="evidence-list" id="urgency-evidence-list"></div>
|
| 249 |
+
</div>
|
| 250 |
+
<div class="evidence-panel">
|
| 251 |
+
<div class="evidence-header">
|
| 252 |
+
<span class="material-symbols-outlined">psychology</span>
|
| 253 |
+
Sentiment Evidence
|
| 254 |
+
</div>
|
| 255 |
+
<div class="evidence-list" id="sentiment-evidence-list"></div>
|
| 256 |
+
</div>
|
| 257 |
+
</div>
|
| 258 |
+
|
| 259 |
+
<div class="result-reason" id="result-reason"></div>
|
| 260 |
+
|
| 261 |
+
<!-- Decision explanation -->
|
| 262 |
+
<div class="explanation-box" id="explanation-box" style="display:none">
|
| 263 |
+
<div class="explain-header">
|
| 264 |
+
<span class="material-symbols-outlined">analytics</span>
|
| 265 |
+
Decision Evidence
|
| 266 |
+
</div>
|
| 267 |
+
<div class="explain-text" id="explain-text"></div>
|
| 268 |
+
<div class="explain-legend">
|
| 269 |
+
<span class="legend-item"><span class="highlight-box pos"></span> Increases confidence</span>
|
| 270 |
+
<span class="legend-item"><span class="highlight-box neg"></span> Decreases confidence</span>
|
| 271 |
+
</div>
|
| 272 |
+
</div>
|
| 273 |
+
|
| 274 |
+
<button id="explain-btn" class="btn btn-ghost btn-full" style="margin-top: 10px; display: none;" onclick="explainDecision()">
|
| 275 |
+
<span class="material-symbols-outlined btn-icon">query_stats</span>
|
| 276 |
+
Analyze Decision
|
| 277 |
+
</button>
|
| 278 |
+
</div>
|
| 279 |
+
|
| 280 |
+
</div>
|
| 281 |
+
</div>
|
| 282 |
+
</section>
|
| 283 |
+
|
| 284 |
+
<!-- Architecture Section -->
|
| 285 |
+
<section class="section section-dark" id="architecture">
|
| 286 |
+
<div class="section-header">
|
| 287 |
+
<span class="section-badge">Technical</span>
|
| 288 |
+
<h2 class="section-title">System Architecture</h2>
|
| 289 |
+
<p class="section-desc">Three-stage pipeline with MC Dropout confidence gating</p>
|
| 290 |
+
</div>
|
| 291 |
+
|
| 292 |
+
<div class="arch-pipeline">
|
| 293 |
+
<div class="arch-stage glass-panel">
|
| 294 |
+
<div class="stage-number">1</div>
|
| 295 |
+
<div class="stage-title">Feature Extraction</div>
|
| 296 |
+
<div class="stage-details">
|
| 297 |
+
<span class="tech-tag">DistilBERT</span>
|
| 298 |
+
<span class="tech-tag">VADER</span>
|
| 299 |
+
</div>
|
| 300 |
+
<p class="stage-desc">768-dim embedding + sentiment + urgency</p>
|
| 301 |
+
</div>
|
| 302 |
+
<div class="arch-arrow">-></div>
|
| 303 |
+
<div class="arch-stage glass-panel stage-highlight">
|
| 304 |
+
<div class="stage-number">2</div>
|
| 305 |
+
<div class="stage-title">Confidence-Gated Router</div>
|
| 306 |
+
<div class="stage-details">
|
| 307 |
+
<span class="tech-tag">MC Dropout</span>
|
| 308 |
+
<span class="tech-tag">Shannon Entropy</span>
|
| 309 |
+
</div>
|
| 310 |
+
<p class="stage-desc">3-tier decision gate (20 stochastic passes)</p>
|
| 311 |
+
</div>
|
| 312 |
+
<div class="arch-arrow">-></div>
|
| 313 |
+
<div class="arch-stage glass-panel">
|
| 314 |
+
<div class="stage-number">3</div>
|
| 315 |
+
<div class="stage-title">Intelligence Layer</div>
|
| 316 |
+
<div class="stage-details">
|
| 317 |
+
<span class="tech-tag">XGBoost SLA</span>
|
| 318 |
+
<span class="tech-tag">Churn Signal</span>
|
| 319 |
+
</div>
|
| 320 |
+
<p class="stage-desc">SLA breach prediction (AUC 0.83)</p>
|
| 321 |
+
</div>
|
| 322 |
+
</div>
|
| 323 |
+
|
| 324 |
+
<!-- MC Dropout Visualization -->
|
| 325 |
+
<div class="mc-dropout-viz glass-panel">
|
| 326 |
+
<h3 class="viz-title">Monte Carlo Dropout - 20 Stochastic Forward Passes</h3>
|
| 327 |
+
<p class="viz-desc">Each pass randomly deactivates different neurons, producing a distribution of predictions instead of a single overconfident output.</p>
|
| 328 |
+
<div class="dropout-grid" id="dropout-grid"></div>
|
| 329 |
+
<div class="dropout-legend">
|
| 330 |
+
<span><span class="legend-dot" style="background:#6366f1"></span> Active neuron</span>
|
| 331 |
+
<span><span class="legend-dot" style="background:#1e1b4b; border:1px solid #4338ca"></span> Dropped out</span>
|
| 332 |
+
</div>
|
| 333 |
+
</div>
|
| 334 |
+
|
| 335 |
+
<!-- Competitor Comparison -->
|
| 336 |
+
<div class="competitor-table-wrap">
|
| 337 |
+
<h3 class="viz-title">Competitor Architecture Gap</h3>
|
| 338 |
+
<table class="competitor-table">
|
| 339 |
+
<thead>
|
| 340 |
+
<tr>
|
| 341 |
+
<th>Platform</th>
|
| 342 |
+
<th>AI Feature</th>
|
| 343 |
+
<th>Handles Ambiguity?</th>
|
| 344 |
+
<th>Clarification?</th>
|
| 345 |
+
<th>Entropy Output?</th>
|
| 346 |
+
</tr>
|
| 347 |
+
</thead>
|
| 348 |
+
<tbody>
|
| 349 |
+
<tr><td>Zoho Desk</td><td>Zia Field Predictions</td><td class="cell-no">Binary fail</td><td class="cell-no">No</td><td class="cell-no">No</td></tr>
|
| 350 |
+
<tr><td>Freshdesk</td><td>Freddy Auto Triage</td><td class="cell-no">Majority-class default</td><td class="cell-no">No</td><td class="cell-no">No</td></tr>
|
| 351 |
+
<tr><td>Zendesk</td><td>Intelligent Triage</td><td class="cell-no">General queue fallback</td><td class="cell-no">No</td><td class="cell-partial">Static only</td></tr>
|
| 352 |
+
<tr><td>Salesforce</td><td>Einstein Classification</td><td class="cell-no">Fails on unstructured</td><td class="cell-no">No</td><td class="cell-no">No</td></tr>
|
| 353 |
+
<tr class="row-highlight"><td><strong>SupportMind</strong></td><td>Confidence-Gated Router</td><td class="cell-yes">3-tier gate</td><td class="cell-yes">47 templates</td><td class="cell-yes">Real-time Shannon</td></tr>
|
| 354 |
+
</tbody>
|
| 355 |
+
</table>
|
| 356 |
+
</div>
|
| 357 |
+
</section>
|
| 358 |
+
|
| 359 |
+
<!-- Benchmarks Section -->
|
| 360 |
+
<section class="section" id="benchmarks">
|
| 361 |
+
<div class="section-header">
|
| 362 |
+
<span class="section-badge">Results</span>
|
| 363 |
+
<h2 class="section-title">Honest Dual-Evaluation</h2>
|
| 364 |
+
<p class="section-desc">Transparent benchmarks: in-distribution synthetic data + out-of-distribution hand-crafted tickets</p>
|
| 365 |
+
</div>
|
| 366 |
+
|
| 367 |
+
<!-- OOD Transparency Note -->
|
| 368 |
+
<div class="glass-panel" style="margin-bottom: 32px; padding: 20px 24px; border-left: 3px solid var(--yellow);">
|
| 369 |
+
<div style="font-size: 13px; color: var(--on-surface-variant); line-height: 1.7;">
|
| 370 |
+
<strong style="color: var(--yellow);">Why two sets of numbers?</strong>
|
| 371 |
+
The <strong>In-Distribution</strong> set (100% accuracy) confirms the model learned its training distribution.
|
| 372 |
+
The <strong>Out-of-Distribution</strong> set (57.3% accuracy on 96 hand-crafted tickets) is the honest estimate of real-world generalization.
|
| 373 |
+
On OOD data, the model auto-routed only <strong>2.1%</strong> of tickets (with 100% precision) and safely flagged the rest for human review.
|
| 374 |
+
</div>
|
| 375 |
+
</div>
|
| 376 |
+
|
| 377 |
+
<div class="benchmark-grid">
|
| 378 |
+
<div class="bench-card glass-panel">
|
| 379 |
+
<div class="bench-metric">Overall Routing Accuracy</div>
|
| 380 |
+
<div class="bench-compare">
|
| 381 |
+
<div class="bench-bar-group">
|
| 382 |
+
<div class="bench-label">In-Distribution (synthetic)</div>
|
| 383 |
+
<div class="bench-bar"><div class="bench-fill baseline" style="width:100%"><span>100.0%</span></div></div>
|
| 384 |
+
</div>
|
| 385 |
+
<div class="bench-bar-group">
|
| 386 |
+
<div class="bench-label">Out-of-Distribution (OOD)</div>
|
| 387 |
+
<div class="bench-bar"><div class="bench-fill ours" style="width:57.3%"><span>57.3%</span></div></div>
|
| 388 |
+
</div>
|
| 389 |
+
</div>
|
| 390 |
+
<div class="bench-delta" style="color: var(--on-surface-variant); font-size: 11px;">OOD = honest generalization estimate</div>
|
| 391 |
+
</div>
|
| 392 |
+
<div class="bench-card glass-panel">
|
| 393 |
+
<div class="bench-metric">Precision on Auto-Routed</div>
|
| 394 |
+
<div class="bench-compare">
|
| 395 |
+
<div class="bench-bar-group">
|
| 396 |
+
<div class="bench-label">In-Distribution</div>
|
| 397 |
+
<div class="bench-bar"><div class="bench-fill baseline" style="width:100%"><span>100.0%</span></div></div>
|
| 398 |
+
</div>
|
| 399 |
+
<div class="bench-bar-group">
|
| 400 |
+
<div class="bench-label">Out-of-Distribution</div>
|
| 401 |
+
<div class="bench-bar"><div class="bench-fill ours" style="width:100%"><span>100.0%</span></div></div>
|
| 402 |
+
</div>
|
| 403 |
+
</div>
|
| 404 |
+
<div class="bench-delta positive">Zero false auto-routes on novel data</div>
|
| 405 |
+
</div>
|
| 406 |
+
<div class="bench-card glass-panel">
|
| 407 |
+
<div class="bench-metric">OOD Routing Gate Distribution</div>
|
| 408 |
+
<div class="bench-compare">
|
| 409 |
+
<div class="bench-bar-group">
|
| 410 |
+
<div class="bench-label" style="color: var(--green)">Auto-Routed (safe)</div>
|
| 411 |
+
<div class="bench-bar"><div class="bench-fill ours" style="width:2.1%; min-width: 32px;"><span>2.1%</span></div></div>
|
| 412 |
+
</div>
|
| 413 |
+
<div class="bench-bar-group">
|
| 414 |
+
<div class="bench-label" style="color: var(--yellow)">Clarify (flagged)</div>
|
| 415 |
+
<div class="bench-bar"><div class="bench-fill" style="width:51%; background: var(--yellow);"><span>51.0%</span></div></div>
|
| 416 |
+
</div>
|
| 417 |
+
<div class="bench-bar-group">
|
| 418 |
+
<div class="bench-label" style="color: var(--red)">Escalated (flagged)</div>
|
| 419 |
+
<div class="bench-bar"><div class="bench-fill" style="width:46.9%; background: var(--red);"><span>46.9%</span></div></div>
|
| 420 |
+
</div>
|
| 421 |
+
</div>
|
| 422 |
+
<div class="bench-delta positive">97.9% safely flagged for human review</div>
|
| 423 |
+
</div>
|
| 424 |
+
<div class="bench-card glass-panel">
|
| 425 |
+
<div class="bench-metric">OOD Ambiguous Accuracy</div>
|
| 426 |
+
<div class="bench-compare">
|
| 427 |
+
<div class="bench-bar-group">
|
| 428 |
+
<div class="bench-label">Hand-crafted ambiguous tickets</div>
|
| 429 |
+
<div class="bench-bar"><div class="bench-fill ours" style="width:30%"><span>30.0%</span></div></div>
|
| 430 |
+
</div>
|
| 431 |
+
</div>
|
| 432 |
+
<div class="bench-delta" style="color: var(--on-surface-variant); font-size: 11px;">Model correctly defers these to clarification</div>
|
| 433 |
+
</div>
|
| 434 |
+
</div>
|
| 435 |
+
|
| 436 |
+
<!-- Real-Time System Insights -->
|
| 437 |
+
<div class="glass-panel" style="margin-top: 40px; padding: 30px; border-top: 1px solid rgba(192, 193, 255, 0.2); background: linear-gradient(180deg, rgba(10, 10, 18, 0.4) 0%, rgba(10, 10, 18, 0.8) 100%);">
|
| 438 |
+
<div style="display: flex; justify-content: space-between; align-items: center; margin-bottom: 32px;">
|
| 439 |
+
<div>
|
| 440 |
+
<h3 class="viz-title" style="margin: 0; font-size: 18px; letter-spacing: 1px; color: #fff;">System Health & Performance</h3>
|
| 441 |
+
<p style="font-size: 12px; color: var(--on-surface-variant); margin-top: 4px;">Real-time telemetry from the SupportMind Engine</p>
|
| 442 |
+
</div>
|
| 443 |
+
<div id="live-indicator" class="flex items-center gap-2" style="background: rgba(34, 197, 94, 0.1); padding: 6px 12px; border-radius: 20px; border: 1px solid rgba(34, 197, 94, 0.2);">
|
| 444 |
+
<span class="status-dot" style="background: #22c55e; box-shadow: 0 0 10px #22c55e;"></span>
|
| 445 |
+
<span style="font-size: 11px; font-weight: 600; color: #22c55e; text-transform: uppercase; letter-spacing: 0.5px;">Live Telemetry</span>
|
| 446 |
+
</div>
|
| 447 |
+
</div>
|
| 448 |
+
|
| 449 |
+
<div class="grid grid-cols-1 md:grid-cols-4 gap-6">
|
| 450 |
+
<div class="insight-card glass-panel" style="padding: 20px; background: rgba(255,255,255,0.02);">
|
| 451 |
+
<div class="insight-label" style="font-size: 11px; text-transform: uppercase; color: var(--primary); margin-bottom: 12px; font-weight: 600;">Active Model Engine</div>
|
| 452 |
+
<div id="live-model" class="insight-value" style="font-family: 'JetBrains Mono', monospace; font-size: 13px; color: #fff;">Syncing...</div>
|
| 453 |
+
<div style="margin-top: 12px; font-size: 10px; color: var(--green);">Status: GPU Optimized Fallback</div>
|
| 454 |
+
</div>
|
| 455 |
+
|
| 456 |
+
<div class="insight-card glass-panel" style="padding: 20px; background: rgba(255,255,255,0.02); grid-column: span 2;">
|
| 457 |
+
<div class="insight-label" style="font-size: 11px; text-transform: uppercase; color: var(--primary); margin-bottom: 12px; font-weight: 600;">Routing Efficiency Distribution</div>
|
| 458 |
+
<div id="live-dist" class="insight-value">
|
| 459 |
+
<div style="display: flex; gap: 4px; height: 12px; border-radius: 6px; overflow: hidden; background: rgba(255,255,255,0.05);">
|
| 460 |
+
<div id="dist-route" style="width: 0%; background: linear-gradient(90deg, #22c55e, #4ade80); transition: width 0.8s cubic-bezier(0.4, 0, 0.2, 1);"></div>
|
| 461 |
+
<div id="dist-clarify" style="width: 0%; background: linear-gradient(90deg, #f59e0b, #fbbf24); transition: width 0.8s cubic-bezier(0.4, 0, 0.2, 1);"></div>
|
| 462 |
+
<div id="dist-escalate" style="width: 0%; background: linear-gradient(90deg, #ef4444, #f87171); transition: width 0.8s cubic-bezier(0.4, 0, 0.2, 1);"></div>
|
| 463 |
+
</div>
|
| 464 |
+
<div style="display: flex; justify-content: space-between; font-size: 10px; margin-top: 10px; font-weight: 500;">
|
| 465 |
+
<span style="color: #4ade80;">Auto-Route</span>
|
| 466 |
+
<span style="color: #fbbf24;">Clarify</span>
|
| 467 |
+
<span style="color: #f87171;">Escalate</span>
|
| 468 |
+
</div>
|
| 469 |
+
</div>
|
| 470 |
+
</div>
|
| 471 |
+
|
| 472 |
+
<div class="insight-card glass-panel" style="padding: 20px; background: rgba(255,255,255,0.02); text-align: right;">
|
| 473 |
+
<div class="insight-label" style="font-size: 11px; text-transform: uppercase; color: var(--primary); margin-bottom: 4px; font-weight: 600;">Lifetime Triage</div>
|
| 474 |
+
<div id="live-total" class="insight-value" style="font-size: 32px; font-weight: 800; color: #fff; font-family: 'Inter', sans-serif;">0</div>
|
| 475 |
+
<div style="font-size: 10px; color: var(--on-surface-variant);">Tickets Orchestrated</div>
|
| 476 |
+
</div>
|
| 477 |
+
</div>
|
| 478 |
+
</div>
|
| 479 |
+
|
| 480 |
+
</section>
|
| 481 |
+
|
| 482 |
+
<!-- API Section -->
|
| 483 |
+
<section class="section section-dark" id="api-section">
|
| 484 |
+
<div class="section-header">
|
| 485 |
+
<span class="section-badge">Developer</span>
|
| 486 |
+
<h2 class="section-title">API Reference</h2>
|
| 487 |
+
<p class="section-desc">RESTful API with FastAPI - complete documentation at <code>/docs</code></p>
|
| 488 |
+
</div>
|
| 489 |
+
<div class="api-grid">
|
| 490 |
+
<div class="api-card">
|
| 491 |
+
<div class="api-method post">POST</div>
|
| 492 |
+
<code class="api-path">/route</code>
|
| 493 |
+
<p class="api-desc">Main routing endpoint - returns 3-tier confidence-gated decision</p>
|
| 494 |
+
</div>
|
| 495 |
+
<div class="api-card">
|
| 496 |
+
<div class="api-method post">POST</div>
|
| 497 |
+
<code class="api-path">/clarify</code>
|
| 498 |
+
<p class="api-desc">Get best clarification question for uncertain ticket</p>
|
| 499 |
+
</div>
|
| 500 |
+
<div class="api-card">
|
| 501 |
+
<div class="api-method post">POST</div>
|
| 502 |
+
<code class="api-path">/sla/predict</code>
|
| 503 |
+
<p class="api-desc">Predict SLA breach risk at ticket creation</p>
|
| 504 |
+
</div>
|
| 505 |
+
<div class="api-card">
|
| 506 |
+
<div class="api-method post">POST</div>
|
| 507 |
+
<code class="api-path">/churn/signal</code>
|
| 508 |
+
<p class="api-desc">Extract churn signal from thread history</p>
|
| 509 |
+
</div>
|
| 510 |
+
<div class="api-card">
|
| 511 |
+
<div class="api-method get">GET</div>
|
| 512 |
+
<code class="api-path">/metrics</code>
|
| 513 |
+
<p class="api-desc">Live system health and routing statistics</p>
|
| 514 |
+
</div>
|
| 515 |
+
<div class="api-card">
|
| 516 |
+
<div class="api-method get">GET</div>
|
| 517 |
+
<code class="api-path">/health</code>
|
| 518 |
+
<p class="api-desc">Health check for deployment pipelines</p>
|
| 519 |
+
</div>
|
| 520 |
+
</div>
|
| 521 |
+
</section>
|
| 522 |
+
|
| 523 |
+
<!-- Footer -->
|
| 524 |
+
<footer class="footer">
|
| 525 |
+
<div class="footer-content" style="max-width: 1200px; display: flex; justify-content: space-between; align-items: center;">
|
| 526 |
+
<div style="text-align: left;">
|
| 527 |
+
<div class="footer-brand" style="font-size: 24px; color: #fff;">AetherFlow</div>
|
| 528 |
+
<div class="footer-author">(c) 2026 AetherFlow Technologies. Intelligence through Clarity.</div>
|
| 529 |
+
</div>
|
| 530 |
+
<div class="footer-tech" style="display: flex; gap: 24px;">
|
| 531 |
+
<span>Privacy Policy</span>
|
| 532 |
+
<span>Terms of Service</span>
|
| 533 |
+
<span>Security</span>
|
| 534 |
+
<span>Status</span>
|
| 535 |
+
<span>Contact</span>
|
| 536 |
+
</div>
|
| 537 |
+
</div>
|
| 538 |
+
</footer>
|
| 539 |
+
|
| 540 |
+
<script src="/dashboard/app.js?v=6"></script>
|
| 541 |
+
</body>
|
| 542 |
+
</html>
|
|
|