README.txt

# Queue Prediction Model API

This API predicts the appropriate queue for support tickets based on their title and description.

## API Endpoints

### POST /predict

Predicts the queue for a ticket based on its title and description.

#### Input Format:
```json
{
    "title": "string",
    "description": "string"
}
```

#### Output Format:
```json
{
    "predicted_queue": "string",
    "confidence": float,
    "top_3_predictions": [
        {
            "queue": "string",
            "probability": float
        }
    ]
}
```