"published_date","published_platform","rating","type","text","title","helpful_votes" "2024-03-12T14:41:14-04:00","Desktop","3","review","We used this airline to go from Singapore to London Heathrow. We had issues with tickets as they cancelled one of the tickets and trying to get it sorted cost a lot of money due to roaming charges for the lengthy phone calls which were needed to get the ticket reinstated and them trying to charge varying amounts to resolve it. This was a very poor service. We got to the airport and had to check in at the desk due to this issue which meant online check in couldn't be done. We were in premium economy which was spacious, two seats on either side of the plane and 3 seats in the middle. The plane seemed relatively new but not brand new. Legroom was good, seats were wider and had bigger arm rest in between the two seats which had the fold away tray tables in. There was a good choice of movies and other things such as TV shows, games etc. The food was ok, didn't seem to be much different from economy standard. The flight crew seemed friendly enough. They didn't really go up and down the isles with drinks only maybe twice for the whole 13-14 hour flight, which on other airlines they would have done it quite often. Overall the flight was ok, seats were comfy, legroom good. Food was ok. The flight crew could have been more attentive especially with it being premium economy, you would expect the service to be slightly better than economy.","Ok","0" "2024-03-11T19:39:13-04:00","Desktop","5","review","The service on Singapore Airlines Suites Class was nothing but excellent. The cabin crew was warm and friendly and, most importantly, came across as sincere and genuine. Throughout the flight, I interacted with Leading Stewardess Sharifah the most, who went all the way out to ensure we were comfortable and well taken care of. I saw her patrolling the cabin consistently to check if we needed anything(I could see her looking into the Suite), and she was always read y to assist us. She even offered to make up our bed after the breakfast run so that we could rest. When I asked if I could walk around both decks of the aircraft, Sharifah volunteered to show me around. She was very knowledgeable about the configurations in the A380 aircraft and even pointed to the best seats in each cabin class as we walked through. The Suites Class cabin resembles the private cabins onboard sleeper trains, which gives Suites Class passengers some form of privacy. The cut holes on the cabin doors, in the shape of a flower design, somewhat reduce the privacy we got in the Suites Class cabins. There are two lavatories at the front of the aircraft catering to the six Suites Class passengers. The lavatory on the right is the bigger of the two, featuring a vanity table between the toilet and the sink. There is plenty of space in this lavatory for passengers to change into the Lalique pyjamas provided to Suites Class passengers. The lavatory on the left was smaller but no less luxurious. Passengers using this lavatory can still find it spacious to change in and out of their pyjamas. This lavatory still provides the same amenities as the larger lavatory. Not all suites have the same size. The biggest are the foremost Suites (1A and 1F), about 5m2; the smallest (3A and 3F) are the aftmost Suites measuring 3.3m2. I occupy the middle Suite (2A) with 4m2 of real estate. Each Suite is fitted with both a chair and a bed. The walls of the Suite were printed with floral designs that enhanced the luxurious vibe and did not come across as being too loud or over the top, consistent with the design language of the cabin. A side table sits by the entrance of the Suite. The flight attendants use this side table to place our drinks or snacks without needing to deploy the table. The table is solid and huge, providing tons of space for Suites Class passengers. The table can be swivelled for passengers to get in and out of the seat without stowing it away. The seat was the first thing that caught my eye when I entered my Suite and is very comfortable. An oversized pillow is placed onto the seat to provide passengers with greater comfort, especially in reclined mode. The seat measures 35"" wide and can recline up to 45°. The calf rest of the seat can only be deployed when the seat is swivelled to face the TV or the front of the aircraft (the green light on the control panel would light up to indicate calf rests can be deployed). Swivelling of the seat is controlled electronically via the control panel built into the left side of its armrest or the tablet provided in the Suite. There are two power sockets that came fitted with USB-A charging outlets in the Suite, one at the side of the side table at the entrance of the Suite and another on the storage cubby by the window. Singapore Airlines Suites Class features a bed in the Suite on top of the comfortable seat. Singapore Airlines uses Lalique bedding for the bed. I found the bed was very sturdy, lacking in terms of comfort. The mattress padding was a tad thin and lacked cushioning. The two pillows that came with the bed were too soft for my liking. There is no lack of storage space in the Suites Class onboard Singapore Airlines. Besides the pockets and shelving on the bulkheads and the seat, there is a small wardrobe by the door. Due to the slim design of the wardrobe, a limited amount of things can be stowed here. There is space in the wardrobe for passengers to hang their jackets. The bottom part of the wardrobe allowed me to stow away my backpack. More storage is fitted into the bulkhead of the Suite. Due to the shallow design of these cubbies, I could only use them to store smaller items. Singapore Airlines designed an open shelving space with a single leather strap beneath the cubby holes. Singapore Airlines fitted a 32"" HD touchscreen TV in the Suite. The TV can be swivelled with a touch of a button either on the seat or from the tablet to face the passengers when sitting on the seat. There are two IFE controllers in the Suite; a smaller one is stowed in the seat's armrest, which I found very intuitive to use. The other IFE controller is via tablet in the Suite.","The service in Suites Class makes one feel like VIP","0" "2024-03-11T12:20:23-04:00","Desktop","1","review","Booked, paid and received email confirmation for extra legroom seats 10 Dec. 4 Feb checked and seas were gone. They resold our paid for seats and put us in standard seats. I have a spine support device that means I require the extra space. Couldn’t use it and had a 13 1/2 hour flight. I exited in a wheelchair unable to walk for my three week holiday. Tried 37 times to reach them, Philippines call centre is appalling.","Don’t give them your money","0" "2024-03-11T07:12:27-04:00","Desktop","5","review","Best airline in the world, seats, food, service are all brilliant. The crew are friendly and welcoming. We love flying with Singapore Airlines","Best Airline in the World","0" "2024-03-10T05:34:18-04:00","Desktop","2","review","Premium Economy Seating on Singapore Airlines has narrow seats and poor leg room compared to Air NZ or Virgin. Drinks served in plastic beakers, roast chicken tough as was the meat in the noodle dinner. Orange juice concoction was not a premium offering. Toilets - we had to walk half way back down the Economy cabin to queue for the toilet. One toilet on the plane was not working. Having flown with Air NZ the day before the difference in amenities and poor value for money was apparent with Singapore Airlines. Poor Kris Flyer website if you wish to upgrade it doesn't work!","Premium Economy Seating on Singapore Airlines not worth the money!","0" "2024-03-10T01:16:48-05:00","Desktop","1","review","We booked our flights a full 9 months in advance and paid well over $11,000 for a trip in 2 weeks time. we then booked our trip around the flights. Over the past 2 months they changed our flights over 6 times resulting in over 15 hours of stop overs and delays, making the trip almost 32 hours long. We booked through flight centre and paid the extra to be able to cancel the flights. Now we're having to fight tooth and nail just to get a response let alone our money back. We're now at the unenvious point of paying for litigation to reclaim our funds that they have had for 9 months to use as they wish. I have flown well over 30 times with this airline and our business and family hundreds of times but this is the end of our relationship and we will never fly or recommend them again. Such poor integrity.","Impossible to get a promised refund","0" "2024-03-10T00:54:43-05:00","Desktop","5","review","This was a fascinating experience. As I sat into my seat, the stewardess offered me a warm towel and I felt very very welcomed. They treat you too well haha. The seats were comfortable. They even gave me a teddy bear haha idk why.","WOAH. FLY WITH SQ","0" "2024-03-09T17:45:56-05:00","Desktop","1","review","Very bad expeirence for flight check in at baiyun airport! It took one hour plus to Q. Only 5 counters for economy class and 2 for business class. Lousy, no more SQ in my life!","Long Q to check in","0" "2024-03-08T23:10:41-05:00","Desktop","1","review","Respected Faculty, I am Bincy, writing this to file a complaint regarding a cancellation of the connection flight of Singapore airlines and the irresponsible service from Singapore airlines airport staff members at Singapore .My parents 67 yr old Dad as 63 yr old Mom travelled from Brisbane airport in Singapore airlines SQ236 yesterday at 14.45 hrs and arrived at Singapore airport at 20.25hrs yesterday late evening. Then only they were informed that the connection flight SQ 536 which was booked and confirmed, has got cancelled and they have to wait until next day night. This was not informed to us in any form of communication. And secondly, though my parents are very older with so many health issues, (my parents are Diabetic also, taking insulin and my parents have high blood pressure, taking medications)but they had to wait in airport in a chair without any support for 24 hours without any food especially when they are from a non English speaking background. The mental stress and physical discomforts for 24 hours they were gone through are unimaginable and we cannot express it to the full extent. They didn't get any emotional or physical support from staffs at Singapore airport.They didn't arrange any room to rest or any proper lounge and not even any food for 24 hours (my parents were not prepared to stay at airport for more than 4 hours as we booked the tickets with least transit time at Singapore airport) We had a trust in the services of Singapore airlines, and so we booked the flight for our parents with much confidence. We booked the tickets through an agency Sanjo travels in India but we got the confirmation that Singapore airlines didn't inform the agency as well. So it's completely the mistake from Singapore Airlines.","Very bad, disappointed","0" "2024-03-08T19:18:57-05:00","Desktop","1","review","I would rate Singapore airlines the worse I have ever travelled with. The only plus was we left on time & arrived on time. Firstly no one brought headsets had to ask for one. The bfst omelette was awful part yellow part brown, the rest inedible. The milk & butter if you get any! Now comes in liquid form squeeze tubes. No decaffeinated coffee no hot chocolate. We then had a wait of nearly 11 hrs without food, I went to the galley hoping to get a sandwich but all that was available was banana or kitkat!!! Other than trays water nothing was brought around in the 11 hrs!! No choice of juice. The films available where limited & not up to date. Dinner eventually arrived again inedible no before dinner drinks , the trolley had a choice red wine or white wine ( Chardonnay) but you only got half a plastic cup of wine no repeats!! I believe this cost cutting is to their detriment. Out of choice would never travel with them again.","Give Singapore airlines a miss.","1" "2024-03-07T19:47:40-05:00","Desktop","1","review","Singapore Airlines (SQ), may be one of the largest airlines in the world but its customer service is appaling. Our flight was canceled and instead of 4 hours of stopover in Singapore, we now have 16 hours to wait! And nothing ! No excuse, no compensation! What company treats its customers like this ? I called customer service several times and the third time I found a person who was very rude, like ""4 p.m., you have time to visit the city, what are you complaining about?"" . We will arrive before midnight, we leave after 3 p.m. We will have to take a hotel and the company won't even compensate us. one of the best airlines in the world? Really ?","Very disappointed !","1" "2024-03-07T00:14:44-05:00","Desktop","1","review","Yesterday ( 6 March ) my flight was canceled by the Singapore airlines . After many calls they said that you bought the ticket through booking.com and call them and they should resolve this issue. and singapore airlines didn't want to talk to me anymore. I called booking.com and they tell me to call to Singapore airlines.I explain to them that Singapore airlines does not want to help me because I took the tickets through you. This went on for several hours. a few hours later Singapore airlines gave me another flight in another state( I bought ticket from JFK NY State , they give EWR NJ ; ) it will cost by taxi around 300$ from NY to Newark no matter how bad it was, I agreed and thought that I would fly the next day. but... when I started registering I noticed a mistake they made. They gave me a two flights : first from EWR - SQ 21 • 7 March 9:35 AM- 8 MARCH 5:25 PM Singapore airport . But my second flight was SQ 728 8 MARCH 9:50 AM from Singapore . How it is possible ? if the plane arrives in Singapore on March 8 IN THE EVENING 5:25 pm and second flight has departure is IN THE MORNING on that day?!!!! I called again to booking .com they send me again to Singapore airlines , Singapore airlines send me again to booking ( Singapore airlines did not want to do anything for me. if they wanted they would solve this problem!!!! I had a similar situation with Emirates airlines , my ticket also was booked from booking .com . Emirates resolved same problem quickly without any difficulties and with many apologies. But Singapore airlines didn’t even apologize and most importantly, it didn’t want to help solve the problem that iT SELF CREATED . After many calls to booking.com representative told: WE DO NOT have any flight for your second connection. When I asked : What I need to do , I need to fly , I bought ticket . He said me ….. call to Singapore airlines . I explained again and again Singapore airlines send me to your company. But representative said me : we can not do you second flight. Call to Singapore airlines. My vacation was ruined and I was very upset . I will never buy tickets through Booking.com again and never through Singapore airlines also. Inhumane people work here who do not want to solve the problem that they themselves created. This is a real mockery of a person . A SHAME!!! . I will write everywhere and tell everyone about such unfair treatment of people. I buy another ticket from another company , I spend my nervous, money , my time !!! A SHAME!!! Never again with booking.com and Singapore airlines . NEVER","THE WORST EXPERIENCE IN MY LIFE","3" "2024-03-06T22:36:44-05:00","Desktop","2","review","What has happened to Singapore Airlines? I used to enjoy flying with this airline. My last flight was abominable. Flights were delayed. The food was terrible, just a doughy bit of pizza for dinner. The staff stressed. The seats on the plane were very cramped and im not even a large build person. Not the quality we used to expect from this airline.","What's happened to Singapore Airlines?","2" "2024-03-06T14:56:10-05:00","Desktop","1","review","I am disabled and had a VERY BAD experience with Sydney Disability services so at check in desk lady offered me to upgrade from economy to premium for $380 - she said they had lots of seats and she checked on the phone with the relevant department. She took my money on debit card and issued me a new boarding pass. On the way to the aircraft I was called back and told that the fare I originally paid did not allow for upgrade. I paid the fee offered by Singapore Airline internet - it did not say 'if you order through us we will block any upgrades' or 'if you want to upgrade please pay us more money rather than the quoted price'. This was bizarre and now they tell me they will send my money back within 10 working days - so basically they 'stole' $380 from me for 10 days. I am a regular flyer with them and, sadly, have 3 more flights already booked between now and June - but they will be the LAST!!! And guess what customer services don't give a dam!!!","BEWARE BEWAR BEWARE","1" "2024-03-05T13:40:09-05:00","Desktop","1","review","Well I have flown to Australia quite a few times with other airlines. Also flown many counties around the world. But I have a fear of heights and flying. I just try and keep my mind off that I'm in the air. Most flight will get a bit of turbulence now and then. It can't be helped, but both the 13hr flight from Heathrow to Singapore. Then the connecting flight from Singapore to Sidney had severe turbulence for 90% of each flight. It was literally like travelling down a bumpy road for the whole journey on both flights with the patches of extra bad turbulence. I spent the whole 2 flights terrified and shaking. Not what you want when flying for 20hrs with a fear of flying. I mean I know turbulence can't be helped, but how could I possible have consistent permanent turbulence for basically the entirety of 2 flight from one side of the world to the other. I don't know if you teach your pilots to fly a certain way, or maybe take short cuts somehow. But it was one of the most terrifying couple of days in my life. And the worst thing about it is I have to fly back with them in 2 weeks","Never again.","2" "2024-03-05T01:33:33-05:00","Desktop","1","review","Their Premium Economy cabin is a RIP-OFF. We always fly Premium Economy class when traveling international due to the distance. Very sad to report that we were very disappointed with the dimension of the seat. Due to the poor design where the tray is integrated into the arm rest, so the dimension they show on their site is BOGUS. The arm rest takes up at least 2 inches of the seat leaving you with the actual seat size that is no larger than their economy class seat. DO NOT PAY the extra $800-$1000 extra for SIA PE Cabin. The footrest does not extend properly, and the seat DOES NOT recline like premium economy in other airlines. The service on the slight from SFO-SIN was great (good attentive stewardess due to higher ratio of staff to passengers, the bathroom was clean and they were generous with their food and beverage/snack services) but on the return flight it was truly a plain old economy class service. In addition to that, they were long delays while we were in transit which resulted in my missing my reunion luncheon with classmates whom I have not seen in over 40 years. The customer service of ground crew is not up the the SIA golden class services they promote. During the over 2-3 hour delay, we were in the waiting area which has no water or bathroom facilities. When I asked the crew how long the delay would be (we arrived early at 0730 for our 1100 flight, missing breakfast etc. ) I was told she has no information to share. Asked if there is sufficient time to leave the area to grab food and do a bathroom break (this was at 1230), was told she has no idea... All in all not worth the extra $$$$ and given the mediocre ground service, and the delays etc. I would not use them again, when there are so many other great options out there for premium economy cabins with other airlines. Cathay Pacific is top of our list for Asian travel, Lufthansa, Air France, United and definitely Virgin Air. We heard so much about SIA and decided to pay the HUGE difference in cost this time around. NEVER AGAIN.","PREMIUM ECONOMY RIP OFF - NOT WORTH THE $$$ difference.","0" "2024-03-03T21:20:17-05:00","Desktop","1","review","SQ did lose both of our luggages and they only found 1 out of 2. They were provided with all information like luggage picture, flight number, Baggage Claim, AirTag information (showing clearly the Location in Terminal 2 at Singapore Airport. Service is very poorly/not existant. No updates besides automated mails stating they are „trying“ to find the luggage. Internal communication only via mail - therefore very slow. No service orientation. SQ may be a good carrier if everything works out well, but they have no customer service if help is needed. They are requiring me to spend time on my phone in my holidays and are not doing their job by finding the missing luggage. I hope some people are re-considering their choice of airline carrier in the future towards a more customer-centric airline carriers.","Missing Baggage - No Customer Service","0" "2024-03-02T23:07:29-05:00","Desktop","5","review","flight was on time. star alliance members have designated line and boarded after business class. flight attendant offered to place my luggage inside overhead bin! served hot full meal with 2 options even though it was a 3 hour flight. the pork with rice was actually tasty. pillow and blanket were provided even for economy class. attentive and polite service. highly recommend.","Comfortable and punctual flight with hot meal.","0" "2024-03-02T02:24:43-05:00","Desktop","3","review","I'd heard many good things about Singapore Airlines so was looking forward to travelling with them but was sadly disappointed. We flew economy in a 777 and although we paid for extra leg room it still felt very cramped. The seat was so uncomfortable, the noisyest flight I can recall ment there was no chance of being able to grab a couple of hours sleep but the worst thing for me was the entertainment screen was not working despite 2 resets I was left staring at the bulkhead for 13 and a half hours. The lead stewardess took my E mail address and promised compensation for the broken screen but a week on an I've heard nothing from them. Hardly one of the world's best airlines I'm afraid.","Nothing special.","0" "2024-03-02T00:06:25-05:00","Desktop","2","review","Paid for a Premium Economy ticket, an extra $1000 per ticket. Narrow seats only wider armrest. Footrest not supportive and very uncomfortable during trip. To top it of they put us in economy from Singapore to Hanoi Vietnam. No lounge for Premium Economy, only Business class. Overall would not recommend the extra cost.","Don’t bother with Premium Economy on Singapore Airlines","0" "2024-03-01T12:39:26-05:00","Desktop","1","review","Flight SQ 241 - I was treated so rudely by the flight staff when we landed in Singapore. I had booked wheelchair assistance for my 76 year old dad has acute asthma and hip problems and my 73 year old mum with both knee replacements. I was told I need to walk to the buggy area as there didn’t have the staff to assist with the wheelchair. My dad ended up having an asthma attack and my both my parents were distress with high blood pressure. After such a long day for Dehli to Singapore we had to catch a flight to Sydney with two unwell highly distressed parent where no one cared to give them wheelchairs or any empathy. I am utterly disgusted with the way I was spoken to by the flight crew (a guy - I don’t remember his name) however the ground staff was not very helpful either.","Don’t travel Singapore Airlines or you have sick parents","0" "2024-03-01T11:30:33-05:00","Desktop","1","review","I booked a round ticket from singapore airlines. I Got the ticket date mixed up so I needed to change the date for return but thought of cancelling the ticket and rebooking it. Got my ticket cancelled online now the problem arises, ticket said it would only cost me $390 to cancel the ticket but charged me $440. When I raised the issue to the Singapore airlines customer service they would say it is actually $440, I argued about their policy with them and told them I still have cancelled ticket with cancelling fee written on it. Then the customer service apologise for the inconvenience and took my details. Now here is the funny part they told me they would call me but guess what ? got no calls or email regarding the issue. At this point I give up. I know it's only $50 but it's about the honesty of the company. They say something and do another thing. What a bunch of bull people running the business. Either be clear with your policy and mention the right amount or don't bull people about escalating the issue to the senior and never call back. Customer service as it's worst. Never recommend anyone to book ticket from Singapore airlines and cancel it. They will rip you off.","Kings of Scams and false promises.","0" "2024-02-29T01:02:20-05:00","Desktop","5","review","Although flying with Singapore Airlines is comfortable and convenient, we would like to mention that their staff are what makes them exceptional. We had a difficult situation and they handled it with patience, kindness and effectiveness. They didn't stop until they found a solution. We want to thank to the staff in general but very much in particular to Thuong and Hang, from the ground staff (Hanoi). Thank you very much! We will definitely use Singapore service whenever possible in the future. You got two new loyal customers!","Best staff ever","0" "2024-02-26T09:49:13-05:00","Desktop","3","review","I was somewhat disappointed by the premium economy experience on Singapore airlines. Other than slightly more legroom and a slightly wider seat, you may find that paying too much extra compared to Economy is not worth it, as the rest of the service is whatever is applicable for all economy passengers. By comparison, when traveling on Virgin Atlantic premium economy, I experienced a much higher level of service in their equivalent offerring, including better seats, welcome drink, amenity pack and tailored service for the premium economy cabin.","Underwhelming experience in Singapore Premium Economy","2" "2024-02-22T03:52:54-05:00","Desktop","5","review","I write this review as an appraisal for your (SIA) staff for her good customer service, her name is Ms Vanessa. Today, 22nd Feb 2024 around 6pm at SIA customer service counter at T3. I have some issues with my flight ticket and she handle it the issue with patiently and smile even though it was quite overwhelming due to peak hours. She make my day because my issues settled. I like to say a big thank you to her and Singapore Airlines to have a good staff like her. Keep it up Singapore Airlines for the good customer service. Regards Abdul Aziz","GOOD CUSTOMER SERVICE","0" "2024-02-22T01:11:55-05:00","Desktop","3","review","Singapore Airlines use to be one of my fav airlines to travel with but since my last flight of over 5 years ago, alot has changed. I get that I am travelling economy and not alot of luxury provided, however, I was extremely uncomfortable, feeling cramped against the window seat, and an uncomfortable seat as well, plus the food for not enjoyable at all - most I did not eat. The hot towels are still provided at the beginning of the flight, but if you want any extras you have to ask - it is no longer an automatic handout to passengers anymore. I paid $$ due to having to change flight details so the cost of this flight did not really match what I got out of it.","Singapore Airlines not that great anymore","1" "2024-02-21T09:56:24-05:00","Desktop","1","review","I don't expect a great deal of comfort when flying economy and in this regard the flight met my expectations. The seat was extremely uncomfortable and cramped. I am a small person and even so the seat and leg room did not afford any comfort. I was allocated a seat amongst families with three infants, which was unfair to me and the families. Service was very poor. The cabin crew were not interested in passengers and systems were disorganized. My husband was skipped at breakfast time ... simply ignored. He thought they must be serving the other row only and going to come back to him. He had to request breakfast in the end. It was difficult to get water. I booked through star alliance network which made managing the Singapore Airlines part of my journey, with seat select etc difficult. I will not fly Singapore Airlines again.","Awful","1" "2024-02-19T19:25:02-05:00","Desktop","1","review","we,have travelled with sq many times , and always have excellent service until this last one on 14 February. My husband had booked the cook , and ordered steak, which had blooded pouring out of it when he got it. He complained to the FA, and it was taken away for about 10 minuites and then returned to him in much the same condition.The only other thing they could offer him was 3 tiny pieces of chicken in horrendously hot sauce, that he couldnt eat. He ended up with a couple of crackers and a slice of cheese, this was his business class meal. I had some chicken satee , which tasted fine , until 10 minutes later I was very sick, spent some time in the toilet. Had to ring several times before our male FA answered the call button. These flights cost $10000.00, so not happy jan.","Not Happy Singapore Air","0" "2024-02-18T23:44:52-05:00","Desktop","4","review","Travelled from Man to BKK via Singapore and return. Outbound flight was on an Airbus 590 with the skewed sleeping arrangement which I found to be most uncomfortable. Although the seat was wide it lacked support for the lower back and I thought that the TV screen was much too close to the seat. The flight from Singapore to BKK on the B787 was little better as the seat was very narrow and the partition dividing the seats made it feel very claustrophobic. Again, I found there to be a lack of lower back support. This time the TV screen was further away. The return flights were very similar. However, where Singapore airlines does score highly is in the way that the cabin crew look after the passengers; service was superb and nothing was too much trouble. Food also was so much better than any other airline we have travelled on, especially the Book The Cook option. Also, the lounges, with the exception of the one in Manchester, were first class with an excellent choice of food available. Despite my criticism of the seats I would definitely fly Singapore again.","First class food","1" "2024-02-18T00:29:30-05:00","Desktop","2","review","The trouble with being voted the best is that the only way is down. Such seems to be happening to Singapore Airlines. Let’s begin with the aircraft. It was an A380. It must have been one of the older ones in the fleet. My seat in premium economy was extremely uncomfortable. It seemed to be worn so the padding had become flattened. I had to sit on a cushion to achieve any kind of comfort on the almost 10 hour flight. Even then, my bottom hurt for a day or so afterwards. Next, the food offering. Bland, tasteless and overall boring just about sums it up. My wife is gluten intolerant and she was offered virtually the same menu for both meals. Disappointing. Finally, the service. It seemed to me that the crew were anxious to get home to Singapore. They didn’t seem too interested in the passenger client at all. My wife asked three times for some water…..it never arrived. Service was inconsistent throughout the cabin as I saw one side paid a lot more attention than the other. On the plus side (there are not many), the flight was on time. We are on our return leg to the UK next week. I hope they can do better.","Oh dear….","0" "2024-02-17T07:22:55-05:00","Desktop","3","review","Our past experiences with the airline was soog good that we just took it for granted it will always be excellent. But... competition from the Gulf states seesm to have made it tough for SQ to stay on top. Staff still perfect, but meals and snack available during a long flight ? hum... We'll fly again with SQ, but they need to improve (a bit)","Perfection is hard to keep","1" "2024-02-16T00:39:41-05:00","Desktop","5","review","I have flown many business class flights on 5-star airlines such as Cathay Pacific, Qatar Airways, and Korean Air. However, on long-haul flights, Singapore Airlines' business class B777-300ER has great service, seats, and food onboard. The flight crew is very friendly. They care about me and respond quickly if I request something. The food is really tasty, especially the Western style. I ate lobster thermidor, and it is one of the best foods I have ever eaten on an aeroplane. Besides that, their hard product is the top reason why I chose Singapore Airlines. I chose 11K for my seat on this flight. The bulkhead seat provides a spacious bed, and it is wide enough that my companion and I can sit together.","Best business class seat","0" "2024-02-15T18:39:29-05:00","Desktop","1","review","After spending a total of 2 hours on the phone and rebooking our tickets (from scratch) 3 times, because their system was having problems, the agent I spoke with said she’d put us in for an upgrade. Then today after ANOTHER 2 hours and another rebooking, the same agent said she didn’t say that and it “wasn’t possible”. Had I known how much time I was going to lose on this I would have just picked another airline. I definitely will next time!","Booking flight","0" "2024-02-15T06:43:45-05:00","Desktop","1","review","What the hell happened to Singapore Airlines!? Used to be superb and I happily paid a premium over other airlines expecting a comfortable and enjoyable experience. Economy flight from Singapore to Melbourne was absolute torture. Incredibly cramped cabin, genuinely felt much worse than a Ryanair type configuration... simply not suitable for an 8 hour flight. Food was atrocious, completely inedible. Absolutely stunned they are charging top prices for this rubbish. Took a couple of budget Jetstar internal flights whilst in Australia and they put Singapore to shame. I had actually upgraded the long first leg, Manchester to Singapore to business class...food and service was top class for this and I actually found the seat pretty comfortable for sitting...but as you will read elsewhere, the bizarre angle of the footwell makes achieving a comfortable sleeping position nigh on impossible. If you're going to splash out you might aswell use Emirates or Qatar and get similar service but with a more practical bed. Truly disappointing overall, cancelled my return flights and travelled back with Qatar. Never again SIA I'm afraid.","Awful","0" "2024-02-14T17:34:05-05:00","Desktop","2","review","We were disappointed with the SQ for the following reasons: 1. No amenities kit for business class. One has to ask for each item ( socks, slippers, ear plugs, eyes mask, lotion……..) individually 2. Only two meals were offered on an 18 hours flight. The rest are only snacks for you to ask 3. Wi Fi were unstable on and off for the whole flight. It’s very frustrating to get any work done 4. Lie flat seat need flight attendant to help set up 5. The “chicken rice” meal I had was inedible. The meat was hard and dry. I guessed it’s because of being reheated too many time","Disappointing Experience with SQ","0" "2024-02-14T13:11:30-05:00","Desktop","1","review","Third flight of 4 we have on this trip and this was the worst though none have been very good. Seats - very uncomfortable with large gaps between rear of the seat; cushion too thick so uncomfortable; a stupid calf extender which adds nothing to the comfort on a long haul. Drinks service - very poor. Plastic cups for gin & tonic and also wine! Really? In Premium. Even worse with 2nd drinks service as wine given in cardboard cup as ran out of plastic. White wine was only Chardonnay- no choice! In Premium? Meals - bland. Entertainment- very poor and limited choice of both films and tv shows. Will never book Singapore for Premium again.","Very poor Premium Economy experience - never again","0" "2024-02-13T21:25:37-05:00","Desktop","1","review","Singapore Airlines feedback channel is one of the worst in the industry. Not only do they ignore customer feedback and request all the time, they also reply in a rude and unapologetic manner when eventually they do. I have no idea where SQ hires all these customer service personnel from? Those that I have interacted with are ethnic Indians, so can i presume they are outsourced to India? For 2 incidents, I have feedback to SQ due to poor flying experiences. Both times, they never replied me, even after I sent 3-4 reminders. For the second incident, which was in January this year. I boarded a flight from Melbourne to Singapore. It was a very turbulent flight. And the kids on the flight were crying. But the air stewardess did nothing to solve the discomfort of these kids. In the meantime, the kid has urinated all over the seat and the urine has dripped into my bag which was stored under the seat. I complained through the feedback line. And the airline did not respond after even 3 weeks. I wrote 2 reminders, and only in the second reminder, when I threatened to escalate the complain did they reply. In their reply, it was curt and abrupt. It was not apologetic, nor did it show that they cared very much. They said that since it was caused by another passenger, it was no responsibility of the airline. And hence they could not do anything about it. They did not attempt to help at all. I also, in my original complain, and in the 2 reminders, asked them to issue a Damage report, so I can go ahead to claim from my insurance. I had shown the leading stewardess during the flight what is the extent of the damage. And so I wanted a damage report. This was conveniently forgotten in the reply. I wrote a 3rd reminder, and they have yet to respond to it. This is the poor quality of the customer service that you get from Singapore Airlines. They dont really care about you, yet they charge astranomical prices for your airfares. While year by year, they are dropping from (once) the top airline in the world, now not even in the top 10. I think there is something seriously wrong with the airline. The CEO is engrossed in cutting corners, from serving food in cardboard boxes to lowering the service standards of their steward crew, claiming it is COVID. At the rate this is going, Singapore Airlines will soon join the league of cheap but lousy local airlines that is common in the US. It will be a shadow of what it used to be.","Singapore Airline Feedback and Complain hotline sucks.","0" "2024-02-08T20:14:48-05:00","Desktop","1","review","It's taken a long time before I could bring myself to write this review, such was my level of disappointment with this airline. My husband had recently retired and this was our retirement gift to ourselves after years of working and raising a family. Needless to say, we paid a small fortune. To begin our sad tale, due to some glitch, we weren't seated together so we travelled all the way to Paris one behind the other. There was no personal amenities pack - you had to ask for a sleeping mask, socks, toothbrush and toothpaste. The aircraft was old, the food was only just edible and the blanket was smelly. Service was not what I expected - we were invisible until they were collecting rubbish. On the return flight, I had a bit of chest congestion and I asked the attendant for a sick bag and when she brought it, she told me to take it to the toilet when I was finished with it. The last straw was a meal that was supposed to be a beef stir fry but it was a dried up stew arrangement that was completely grey in colour. This was definitely not my expectation of Business Class, and, as we are 71 and 69 years of age, I think they could have done better. We have flown with this airline on numerous occasions but I will never, ever do it again. I know that my absence won't make much difference to their annual profit but I feel better for having made that decision.","Enormously disappointed !!!!","0" "2024-02-07T07:55:34-05:00","Desktop","5","review","One of the absolute best flights I have ever taken. We were rerouted onto Singapore Airlines business due to weather conditions at our original transfer airport. The staff were fantastic and super attentive. The food was phenomenal. One small gripe, the seat has a very small area for your feet and unless your a side sleeper, is difficult to use. But otherwise it is a great seat and a great airline and I fully understand why they are the best airline of 2023 according to Skytrax.","Amazing Experience","0" "2024-02-07T06:23:54-05:00","Desktop","2","review","If this is voted the BEST Airline then Aviation is in a lot of trouble!!!!!!!!!!!!!!!!!!!!!! First customer service HONESTLY the worst I have ever experienced.They somehow mangled to combine Ignorance and Arrogance both by phone and e mails Meals were severed HOT but uneatable . Boarding was a cattle call with Stupid little signs held up by a person under 4 feet 9 inches no one could see him. Just about every international carrier I have flown with in the past is better then this airline!!!! The only difference they have is their Stewardesses have uniforms that fit. WORST INTERNATIONAL FLIGHT I EVER HAD TO INDURE","FROM FIRST TO WORST!!!! Makes a Greyhound bus seem comfitable!!!!!!!!!!!!!!!!!!!!!!!","0" "2024-02-06T20:20:29-05:00","Desktop","4","review","Good flight left on time and arrived early food on board good and seem to be feed continuously seats and space resnoble so no complaints","Good airline","0" "2024-02-06T18:26:14-05:00","Desktop","2","review","I booked premium economy as I wanted more leg room and a foot and calf rest. I have a disability and need to be comfortable. Staff were excellent on boarding and I was shown to my seat. Leg room was good and seat seemed comfortable. However there is nothing premium about premium economy. After takeoff we were given a snack, but nothing to drink. I asked if I could have a drink and was advised that drinks would be offered later. Why would I want to eat a snack with nothing to drink. I waited and waited. There was no bottle of water in the seating area which should have been there. After 1 hr and 20 mins finally it looked like drinks were being offered. Juice or water only. Me and my husband were missed out. We thought they would realise so waited patiently. Staff had got to economy when I got up and asked if I could have a drink as we had been missed. After waiting nearly 2hrs we finally got a drink of orange juice. Another round of drinks was offered later again juice/water tea or coffee. After nearly 5 hrs we were again offered juice or water. I asked for wine by that stage as sick of juice. To the staff members credit he got it for me. Dinner was offered with a bottle of water only. Once the trays where cleared about finally the drinks trolley with champagne was offered. My seat did not recline correctly and my TV froze twice. The staff are all lovely but there is nothing premium about premium economy. Not enough staff and very slow service. They clearly do not want to offer more than 1 alcoholic drink on an 8hr flight. The seat eventually reclined with the help of staff and was comfortable. Will never pay the cost for premium economy. As no premium food, service , and dirty toilets. The foot rest is poor and the calf rest only very minimally offers support. Emirates premium economy if far superior.","Nothing premium about premium economy","1" "2024-02-04T07:02:08-05:00","Desktop","1","review","We have travelled with Singapore airlines a few times before prior to lockdown and they were very good. This was a very special trip for my family and I but this time the airline was terrible and I am not normally someine who complains. This airline is supposed to be ranked in the top 10 in the world and in some lists they are ranked number 1 I do not know how this could possibly be it was terrible there is no leg room we have had more leg room on Ryanair only this flight was 13 hours the food was horrible and tasted of the containers they came in. They offered no eye mask earplugs and more important deep vien thrombosis socks which we have always got on long haul flights prior to lockdown. On the outward journey the check in was good and the crew were very nice. The return trip was appalling again the food was terrible. On the manage my booking page it showed the meals and supposedly we had the option to opt for a vegetarian option but it was not available to us and said we could change it on board however the dinner course was fish or chicken I am allergic to fish so chose chicken they were only about 20 rows into the economy section but we were told there was no more chicken I told them of my allergy they said they would get me something else. This was a night flight we were 4 row from the front of our section by the time they got to the front they started to collect the trays even when people were still eating as was my wife so they tried to take the bits that had been used I tried to get the girls attention to ask about my alternative meal but she went straight by at which time I gave it up ate my wifes roll and tried to sleep the crew clearly wanted to finish the meals turn the lights off and retire to the back of the plane as to do what ever they do there the next we saw of them until breakfast the choices there was scrambled eggs or chicken porridge I do not eat eggs and do not know what the other thing is so declined I was asked if I wanted the vegitarian option I said yes the tray the llady pulled out was the same tray with the main course removed at this point I had enough complained at what they had done she asked me would I like a chicken wrap I said yes please then a male member of the crew came to me with 2 different sandwiches one supposed to be beef and I have no idea what was in the other I said I had been promised a chicken wrap (there suggestion) to be told they had no chicken wraps I then told them sarcastically I would leave it as I had eaten 2 rolls during the flight so was full fully frustrated I put on my mask to sleep whilst this happened a member of the crew approached my wife to offer me a packet of crisps I am so frustrated that I intend to write direct to the CEO of Singapore airlines but in truth I expect no reply as I was a economy ticketed customer and I think they only pander to Business and 1st Class passengers so please be aware before paying this airlines over inflated prices would be my opinion","Aweful experience","1" "2024-02-03T22:57:43-05:00","Desktop","3","review","Use to love this Airline but the this experience was way below what they use to be and more expensive. The food was poor and although cabin staff were nice very little was offered as far as refreshments. Singapore Airlines has definitely lost what was once considered one of the best Airlines in the world and are now very average.","What has happened to this Airline","0" "2024-02-03T21:59:31-05:00","Desktop","2","review","We purchased a round trip tickets. From Jakarta to Seoul was good no problem occured. But, this bad exprience was a night flight from Seoul to Jakarta. Food was nice but service was not quite good. My companion and I check-in early but we got seperate seat, they say so because of the system, alright I didn't argue much. Then, It was almost time to be on board but the staff still check every passangers (who were already queueing ) to make sure one passanger only carry one cabin luggage or a bag with max 7kg. They insist to weight every bag. If over 7 kg , they need to check in the bag. They said it because the flight was full booked. Well, they should have announced this during check-in time, duh! Not when we were ready to on board. And to add another annoyance there were two babies taking turns crying during this 7 or 8 hours night flight. Bravo! I would say Air Asia service was better than this","IMPROVE YOUR SERVICE duh!","1" "2024-02-03T14:43:38-05:00","Desktop","3","review","Overall a good airline and staff are always very good. Premium economy though is a let down in comparison to Airnz. On Singapore it a small section and annoying they keep curtains up separating economy as you use the same toilets. Food and drink is the sane also unless you can use book the cook. Ok seats are better and screen larger. But Airnz certainly win hands down with their offerings.","Upgrade to Premium Economy again","0" "2024-02-03T11:10:37-05:00","Desktop","5","review","All Cabin Crews were unbelievably welcoming, polite, helpful and attentive. The service onboard was second to none. Nothing too kuch trouble for them. Inflight meals from London to Singapore were lovely but from Singapore to Bangkok was disappointed. It was more like meal on a budget airline. Toiletry kits were provided in lavatories even on a short haul flight from Singapore to Bangkok which was a nice touch. Lavatories were kept tidy & clean and snacks/drinks were well prepared in galleys between 2 meals tho. A Ground Staff working at the Luggage Claim at Bangkok Airport on Tuesday 16th January was efficient. He looked after all luggage coming out very well (around 14.30-15.00).","Top notch service","0" "2024-02-02T12:13:00-05:00","Desktop","4","review","Everything about our trip was amazing other than the plane on the longest part of our journey. Our first flight was from Phuket > Singapore …… the service and staff were excellent and went over the top for a short haul flight. Very pleasantly surprised. Our second flight was from Singapore > London Heathrow. The staff were beyond perfect. The service was by far the best I’ve ever experienced from an airline. The only disappointment throughout our entire trip was the plane. Singapore Airlines decided that for this 14hr 25min flight it would be acceptable to put us in an out dated and run down 777 that really looked and felt its age. Im pretty sure it was nearly 20 years old and it really showed. Damaged upholstery, old toilets, out dated accessories, very loud and noisey ect….. I had been looking forward to flying with “the best airline in the world” but unfortunately we experienced that in service but not the facilities. Come on SA ……. Surely this isn’t right?","Great Service - Terrible Aircraft","1" "2024-02-01T23:53:41-05:00","Desktop","1","review","The worst business class seat we have ever experienced. In the last 18 months flown Mauritius, Sri Lankan and BA all in Business class, even BA is better and by a long way. The design of the seat in the A380 is so flawed it’s incredible considering how good everything else is at Singapore airlines that it was introduced. It’s set at an angle which means you have to lay offset and only in one direction. The surface is made up of the seat and an extension, it’s not level and hard as rock. My wife is 5 3, I’m 6 3 and we have the same view, our friends also had the same opinion. We will never fly Sing again on an A380, we all chose to pay a lot of money for this privilege, it’s just shockingly bad and unacceptable.","A380 Business class seats are the most uncomfortable seat ever !!","0" "2024-02-01T19:27:19-05:00","Desktop","5","review","I can only say the help we received from the staff at the Singapore airlines desk F.was fantastic they listened to our problem with our visas They said don’t worry we’ll sort it and true to there word they did taking photographs helping us through the whole process organising our flights luggage even getting us seats together couldn’t thank them enough so patient and professional. Thanks once again","Patient and professional","0" "2024-02-01T10:28:20-05:00","Desktop","2","review","I booked a ticket from Brussels to Perth with a connecting flight to Munich. And seven months after the booking my Brussels and Munich flights have changed many times. Then one week before departure Lufthansa canceled my flight to Munich. I pay almost 1600 euros for this trip to Perth. I can go for cheaper with Malaysian Airlines, but I chose Singapore because I thought they were still the same as before. They seem to have a problem with partner airlines. So when Lufthansa canceled my flight, Singapore booked me to SN Brussel so I could catch my flight to Perth. Singapore Airlines is known as one of the best Airlines in Asia, but not anymore. I have flown with them a few times but it was more than ten years ago. On my recent trip to Perth, the aircraft was old. Onboard entertainment was a joke. The newest movie was only Barbie hahaha. Now I hear since 2024 they have started flying from Brussels, I can imagine after all the misery with partner airlines, it didn't satisfy customers. By the way, I chose to pay for a short layover (2 hours) in Munich on a return flight but I ended up 6 hours waiting at the airport. Two months after the booking, they changed my layover instead of two hours is 6 hours. And then they ask if I want a rebook or refund. What a heck!","Look for another Airline if you can","0" "2024-02-01T08:34:30-05:00","Desktop","1","review","Honestly the worst airline I’ve ever flown with. The plane was dirty and there was rubbish under the seat in front of me when we boarded. The hygiene is so bad I was bitten by flees on all my legs. When I complained and asked for proof the plane was cleaned properly before I boarded they refused to give to me and I’ve had nothing but awful conversation and lies from the representatives. If you’re going to lie about how often your plane is cleaned at least be able to back it up. Honestly etihad was so much better and there staff were just so kind. Singapore airlines is shocking","Choose any other airline","1" "2024-01-31T20:53:07-05:00","Desktop","1","review","Terrible terrible airline. I boycotted them for years, but thought I’d give them a shot again. Nope, bad choice. I had to change one way of my return trip. Sent in an enquiry for change before my flight, which is the only way you can get in contact with a human. Without informing me first, they cancelled my return flight, and sold off my reservation to someone else. Then proceeded to tell me to rebook my original booking for an additional 2k USD, with the excuse being a flexi ticket instead of a lite ticket. Unethical and money grabbing. Please note, if you had the misfortune of booking with them before reading my review, that they do not hold tickets that they quote you in an email. They will proceed to tell you that the tickets they quoted you in the morning has been sold, so your only option is to pay more money, than what you’ve already paid for a business class ticket, to beg them to give you an economy ticket. Please, for the sake of your sanity, stay away from this airline. Pretty much any airline out there is a better option.","Stay far away from SIA","1" "2024-01-31T02:24:59-05:00","Desktop","1","review","I booked business class. The seats were dirty and when I opened up my tray table, it had food scrapes on it. The food choice offered were very limited. They did not cater for different dietry restrictions . I am a vegetarian and they didn't have any vegetarian appetizers. My only regret is that I forgot to take pictures of this horrible experience","Doesn't live up to the expectation at all.","0" "2024-01-30T15:47:10-05:00","Desktop","1","review","This is our worst experience. We booked and extra baggage via online and paid for it. But the online system doesn't show that. We called customer care, and they assured us the booking went through and we won't be charged. But at airport they denied any booking and again charged us for the bag and told us to sort out the issue with customer care. We called the customer care multiple times and everytime we have to describe the. exact same thing and they ask for receipt and documents. We upload and they assured us we will be refunded. I AM NEVER FLYING WITH SINGAPORE AIRLINNES AGAIN, BAD SERVICE IS ONE THING, BUT THEY ARE SCAMMING PEOPLE FOR EXTRA MONEY.","Charged twice for the extra bag","0" "2024-01-30T05:54:06-05:00","Desktop","1","review","We we moved from emergency exit seat because one of us is too big to be fit for that seat when we paid more for that seat which wasn’t refunded, the flight manager was horrible, no manners. Then we waited extra 1/2 hr than everyone for our meals and then the connecting flight was boarded then Un boarded again and delayed us for 1.5 hours","Worst flight of my life","1" "2024-01-29T20:27:03-05:00","Desktop","1","review","This journey I took recently with Singapore airlines was one of the worst in my 12 years of international travel experience. I boarded in Coimbatore, India via Scoot airlines( operated by Singapore airlines). The flight was delayed by 2 hrs. They kept saying delayed by 30 mins and kept moving the time. There was no reason given. Food was not that great too. Staffs were mostly friendly except one. There was no ice cream with kids meal and it came only with adult. She gave my husband and me, we asked one more for our 9 year old daughter and she refused saying it was not part of the kids meal. Anyways, even though flight was delayed, i was hoping they would make arrangements with out flight to Seattle. However, they just made us run, literally... We were at the terminal finally and their systems did not recognize the boarding pass we had and they made us wait further for validating us manually. It was 12 hrs flight to Seattle. Seats were so close and narrow like a bus seat. Not comfortable at all. When we landed we were told that our checkin bags did not arrive and it would take 4 more days to arrive but we would be compensated. As I was tracking I only got email that they were trying to locate my check-in bags without exactly updating the actual status. Then the bags arrived 4 days later. I wanted to reach out to customer support for compensation they promised at the airport. There is no customer care number you can reach for these kinds of questions. There are onlu forms and emails to send. I am waiting for response for the last 10 days. And there is none yet. I will not be flying with them again.","Singapore airlines sucks. Not flying again","1" "2024-01-29T03:39:07-05:00","Desktop","5","review","Superb trip with Singapore Airlines from London to Siem Reap. Everything was exceptional. The booking process and app worked fine. The plane (A380) was modern, clean and comfortable. The food was very good and the cabin crew were friendly, patient and polite. So much better than my experience of long haul flights with other airlines. If only all airlines could be like this!","Other airlines could learn a lot from Singapore airlines","0" "2024-01-28T08:30:48-05:00","Desktop","2","review","I wanted to express my frustration regarding the difficulties I've encountered while attempting to redeem miles for flight tickets with Singapore Airlines . I've consistently faced challenges with the redemption process, often finding myself placed on waitlists for flights. Furthermore, on multiple occasions, approximately two weeks before the scheduled flight, I've received notifications of cancellations, despite my repeated attempts to secure bookings. This uncertainty and last-minute cancellations have greatly inconvenienced me. Compounding the issue, despite my efforts to utilize my miles within the required timeframe, I've faced expiration of my miles due to these ongoing challenges. As a loyal customer, this experience has left me deeply disappointed and discouraged from further engagement with Singapore Airline. I urge you to review and address the issues within your miles redemption system to ensure a smoother and more reliable experience for your customers. Your attention to these matters would greatly enhance customer satisfaction and loyalty. Thank you for your time and attention to this matter.","Using miles for flights","1" "2024-01-28T02:18:35-05:00","Desktop","4","review","In the bigger scheme of things among all airlines, it provides a high level of service and offers a good product, though not outstanding. Staff service was professional and efficient but somewhat lacking in genuineness. Service, especially on the outbound, was very rushed. For example, the pre-departure hot towel was given and taken away before I could even touch it. Cabin crew can best be described as highly efficient but perfunctory. There is a high degree of helpfulness but also kind of stern. Seating was the same kind for inbound and outbound even though they were on different types of aircraft (B787 and A350). One is lucky to get flat-bed seating on a regional flight, but the seat is just uncomfortable, too narrow, and the head “wing” gets in the way and blocks the view from the window. The 3-point seatbelt was also uncomfortable. Food on the outbound was awful, even when it’s from “book the cook”. The duck was dry and pathetic looking, and tasted like it looked. On the inbound, the fish dish was excellent and succulent. I wonder if it’s from the Bangkok kitchen rather than from the Singapore kitchen. Beverages were good, with Piper Heidsieck champagne and a very good port, though the pre-takeoff champagne was served warm. There was strangely no beverage menu -- only a food menu with wine list. For the Singapore lounges, Terminal 3 lounge is renovated and expanded, and world class. Terminal 2 lounge is dated and in need of a revamp. The main issue with the Singapore lounges is the food – only mediocre local food is served. It is a real shame that there is no Western food, or other kinds of Asian cuisine such as Japanese and Middle Eastern. Singapore is not known for tasty food or fine cuisine, and the lounge food clearly reflects this. The lounge wines were very good, however; especially the 2 kinds of white. Lounge staff were rather surly. The Bangkok lounge was good enough for its purpose of being an outstation lounge. It has enough quantity and variety of seating and adequate F & B, though there are no showers. F & B on the whole – both on board and in the lounge – was one level below that of Qatar, though Singapore has better consistency in the various other aspects. Online check-in was very smooth and painless. You need not go to a counter nor get a paper boarding pass. Outbound: Cabin service: 3/5 Meal: 2/5 Terminal 3 lounge in Singapore: 4/5 Terminal 2 lounge in Singapore: 3/5 Inbound: Cabin service: 4/5 Meal: 5/5 Lounge in Bangkok: 4/5 General: Online check-in: 5/5 Seating: 3/5 Inflight entertainment: 4/5 Inflight beverages: 4/5","Generally a high standard","3" "2024-01-27T20:34:11-05:00","Desktop","1","review","Worst airline ever. Poor customer service. Delayed flights . We paid extra money for less stay over and end up staying 15 hours at airport.","Worst airline","2" "2024-01-27T15:42:05-05:00","Desktop","1","review","Our booking was cancelled by SQ without any notification and NO refund was made by SQ. We got into the airport and denied boarding and were told by the staff that our booking has been cancelled and it was a fully booked flight, it seems that they cancelled our ticket so they can sell the ticket at the higher price. We were told that the next available flight that they can put us in is in 3 days and they were not able to provide any sort of compensation/accomodation. As a result we had to book our flight with a different airlines at the airport which cost us 2.5x of the original ticket. Its now been 2 weeks since, SQ still not able to solve this issue and we still has NOT received any refund. We are bringing them to court as its violate consumer rights. Customer service is really poor, avoid this airlines at any cost.","Avoid this airlines","2" "2024-01-26T06:32:16-05:00","Desktop","3","review","Premium is not premium no leg room cramped and crowded uncomfortable seats and no better than economy which is cheaper not worth the extra money.","Not premium","2" "2024-01-24T12:01:43-05:00","Desktop","1","review","A combination of delayed flights and lost baggage for all 4 travellers in our party made this an experience to forget. Waited at the carousel for almost an hour but no sign of luggage. Went to the baggage service desk to be told they already knew our bags were still in Singapore. Why didn't they save us the time and call us on the tannoy??? Customer service person then told us the bags would be arriving that evening and would be couriered to us asap. After 3 days of emails, phone calls and text messages to Singapore Airlines we finally received our luggage. My brand-new hard-shell suitcase had the lock broken off and was also damaged and squashed. I subsequently submitted a complaint to Singapore Air but was told basically to bugger off. Absolutely shocking customer service.","Give this airline a miss.","2" "2024-01-23T19:00:39-05:00","Desktop","1","review","In short: Greedy airline that will try to rip you off. We bought two way tickets (Booking confirmation 5ATUE4) during one of their promotion periods and the hidden fine print terms of these tickets are outrageous. Our plans had changed so that we had to take an earlier flight but they insisted they will cancel our return ticket as well if we don't use the outbound ticket!! When we complained to their customer service we were promised to be called back at 3pm the next day - but just received a short missed call at 6pm the next day (same time zone..) and no further follow up. They used to have great customer service - very sad to see them become just another greedy airline that doesn't care about its customers and tries to make an extra dollar wherever they can. I can understand that we should fully pay for the first non-refundable outbound flight (even if we don't take it), but it makes no logical sense (other than to make extra money) to then deny us the right to use the return flight at the later date that we already paid for in full. Very disappointed in Singapore Airlines - used to be a great airline. After dozens of flights with SQ in the past, certainly not our choice of airline going forward.","Beware - their promotions are scam - read the fine print carefully!","1" "2024-01-22T03:25:45-05:00","Desktop","2","review","SIA airfare prices seem to increase dramatically whilst their service seems to be declining and I feel that they are no longer the world class airlines they are known for. The cabin crew/Flight attendants services during my flights were ok (average) but in NO WAY world class standards. I noticed now The WORST is SIA service ground staff at Changi Airport and Terminal 3 Haneda Tokyo check in counters. The staff seem incompetent and disinterested in any assistance.","SIA World Class Airline Service on the Down fall","2" "2024-01-21T13:30:11-05:00","Desktop","3","review","Flight SQ286 first class Auckland to Singapore on 05.01.2024 suite 1A and 2A . Was amazing all through the flight. A big thank you to the cabin crew. They made us feel very special and amazing service and food. The crew was a credit to your airline. Flight SQ285 first class from Singapore on 19.01.2024. suite 1A and 2A We could not fault the reception through Changi airport starting from the First class reception and check in to the lounges. Unfortunately this changed after we boarded the flight. The inflight service was below par. The inflight crew presented as flustered, disorganised and appeared not to be working as a team. This was completely different from SQ286. Meals were served sporadically, meals being disorganised with very little enthusiasm, it was like the staff were just going through the motions to get it out of the way. This was very clear during the second meal which we pre ordered a main as it was Lunch, The cabin crew were very difficult to understand due to the quiet tone through out the flight. We were given breakfast with choices of cereal, fruit and breads followed very quickly with a main pre ordered meal of steak and my wife had burger, this was very strange and not appetizing it could not be eaten. The climate control on the flight during sleep period was extremely hot. During this period no cabin crew were within the vicinity to ask about this. It appeared that the First Class cabin crew were not as professional as the crew on our flight SQ286. Very disappointing return flight as this was a special occasion for my wife and I. Also the advert for First class had a teddy on each bed which our grandchildren were excited about having unfortunately on both flights this was not the case and were advised they had ran out. again another disappointment . Unsure if we would pay the $20.000 NZD plus again if this is the standard of service provided.","Slightly disappointing return flight First Class","0" "2024-01-21T04:52:55-05:00","Desktop","1","review","I bought a round-trip ticket with my family from Dubai to Japan via Singapore Airlines with Singapore Airlines. I have Elite Plus status in Star Alliance. He canceled flight SQ496, which would depart at 01:15AM on the return leg, and offered us flight SQ494, which would depart at 15:10. Our transit time in Singapore increased from 2 hours to 16 hours. We requested a hotel in our correspondence with Singapore Airlines regarding this matter. Our request was rejected and we were told that we could return the ticket or sleep in the lounge. It is not easy to cancel the ticket. Because we paid all the hotel fees in Japan. The suggestion that we could sleep in the Lounge with Star Alliance Elite Plus status was a very simple suggestion indeed.","Unfortunately Low-Cost Behavior","1" "2024-01-20T11:29:26-05:00","Desktop","1","review","This is my first time flying with Singapore Airlines, and their carry-on weight limit is ridiculous; 14 pounds is nothing.What a cheap airline; I will never fly with Singapore again.","Carry on","0" "2024-01-20T03:00:47-05:00","Desktop","5","review","Great airline. We flew Brisbane to Amsterdam and then from Munich to Brisbane with a stopover in Singapore. Food on all flights was generous in serving size and delicious (for airplane food). The planes themselves were a bit of a mix. Some more modern than others but they did the job and all had relatively comfortable seats in economy. Flights left on time from each destination. Entertainment options were varied and free wifi much appreciated with free Krisflyer membership. Overall very happy.","Great overall experience with multi stop European flights","0" "2024-01-19T21:55:36-05:00","Desktop","5","review","Overall, extremely pleased as always with Singapore Airlines. The entire experience was effortless, and a big thank you to the staff at Singapore Airlines, they were amazing. Thanks again.","Singapore Airlines staff are its true asset - amazing as always.","0" "2024-01-18T13:55:31-05:00","Desktop","4","review","The airline with its customer service from baggage, to ground crew and in flight are amazing. As long as you never have to deal with the online chat customer service. several employees that I dealt with are so blunt, rude and arrogant to talk to, a real shame in the customer area, not a reflection on the rest of business that's for sure. but sad to have to deal with them if you have to. I am sure not all but certainly 2 I have dealt with, WOW. compared to the rest of the amazing staff we have experienced every time on Singapore Airlines. The company needs to look at removing the several poor customer service agents that service their chat lines to ensure they remain the high in their customer service.","Over all, really amazing, Excluding their chat line employees.","1" "2024-01-18T08:58:31-05:00","Desktop","1","review","From the cramped, dated cabin with similar room to a domestic flight, to the fact i had to.pay for Wifi twice at £19 each time as crew couldnt help. Seat usb chsrger didnt work. One basic and horrible meal and one free drink except the one with the meal. Never again. I am now about to jump on next flight from Hong Kong to Sydney with this airline and am filled with dread and wish id chosen one of the middle.eastern airlines.Joke for the price.","Rip off airline","1" "2024-01-17T18:47:41-05:00","Desktop","5","review","While flying Singapore Airlines..I experienced a very good service from all the staff.They were so polite and always had a smile . I want to especially mention one particular air hostess..Her name is Penny. After I boarded my flight I began to feel unwell..I started getting a migraine ..a very throbbing pain in my head and even vomiting...I was not in a position to turn my head or even speak.. Penny noticed this and gave me comfort without even asking for it..she gave me warm water and I asked her for a headache pill..... I want to thank Penny for her warm caring nature. Thank you Singapore airlines","Experienced warmth n care when I was unwell","0" "2024-01-17T13:34:16-05:00","Desktop","1","review","My flight was terrible. To begin with my seat was broken and couldn’t be moved and the entertainment device was broken as well. My flight of nearly 8 hours was spent looking blankly into space, seated in the same position. I had severe back pain upon arrival as a result for the next couple of days. When I informed the crew, first the steward said I will be compensated with a voucher and asked me to choose what I like from the duty free catalog. When I did choose a product that would be useful for me, I was told by the air hostess that my voucher is only for $75 Singapore dollars and the rest will have to be paid by me! I informed them I don’t need their $75 voucher and that I will make a formal complaint about the plane’s defects. After my return I did make the complaint and they got back to me saying that another travel voucher of AU$200 will be issued to be used in my next flight with Singapore airlines. But the worst part was they lied and said I was offered another seat but I had declined saying I wanted to be seated next to my husband. This was an outrageous lie. At no point did they offer me another seat. This is very concerning. You can’t trust an airline company that lies like this. I would urge everyone flying in SQ next time, to either video any exchange with the crew in situations like this or get it in writing. After discussing with my husband, I informed them that I would not be flying with them in the near future so they can give me a cash voucher. But I still haven’t heard from them. Even a budget airline would have been more comfortable than this flight. But the greatest worry is their dishonesty.","Most uncomfortable flight experience","0" "2024-01-16T22:05:14-05:00","Desktop","4","review","Great customer service from Singapore Airlines from Melbourne to Singapore, then Singapore to Sri Lanka. The prices of the ticket were much more affordable compared to the direct flight option, and Changi airport does not disappoint during a layover. The only thing I would wish for was a footrest which would’ve made travelling economy a bit more comfortable, but we were spoiled with a comfy pillow and blanket! The airhostesses were very friendly, one of them even pointed out a free aisle to me so I can sleep properly! We felt so full from all the food we were fed and overall, felt very welcome by the staff on our flights with Singapore Airlines. I lost the paper with the specific names of airhostesses but still would recommend using SA for travels.","First time flying Singapore Airlines","1" "2024-01-16T09:16:43-05:00","Desktop","1","review","Barely any room to move, woke up to getting my knee crushed from the passenger in front of me reclining there seat back and was told it’s within their right to do so. Would not recommend flying economy with them if you are 6ft or taller.","Not good if tall","0" "2024-01-16T01:29:37-05:00","Desktop","5","review","SQ 222 Sydney to Singapore today. 16 Jan 2024. My elderly mother who is 84 is a bit anxious travelling alone. Linda Tran at check in was an Angel. She was very professional, helpful and reassuring. She made sure everything was taken cared of and even brought my mother to the business class lounge in the wheelchair. The MAAS, meet and assist service is top notch. I would like to congratulate the Singapore Airlines team and SYD Airport for having such an amazing team member. Please congratulate Linda and thank her for us. She definitely went Above and beyond for this elderly lady. You made her day. Singapore Airlines definitely delivered. World Class.","Heart warming to see how well they treat the Elderly","0" "2024-01-15T07:30:37-05:00","Desktop","2","review","Current aircraft used undersized and is in desperate need of upgrade. One set of toilets at rear of cabin for whole plane for a 7 hour flight is not sufficient. Seats are now crammed together so few people actually have enough leg room. Seats also pushed to side of aircraft to allow for wider aisle! Food was mediocre. White wine was served warm. Service on this flight was good but on Frankfurt to Singapore flight in premium economy was terrible. Poor explanation of food choices, rubbish not collected, requests forgotten, parts of seat falling off and being masked back into place. I was keeping an eye out for an older gentleman sitting nearby, the attendant just plonked down hot food on top of other items on tray. I had rubbish in my hands and was told to hold on to it even I had no where to put it. Just woeful.","Poor service, aircraft not fit for purpose, lack of care","0" "2024-01-15T03:18:55-05:00","Desktop","2","review","Business Class The lounge in Charles De Gaulle - Horrible, cheap wine and food that even the servers didn't want to eat. I complained about the food and was told ""the boss makes the food decisions and I bring my own in"" The flight:- My wife filled in our food choices before we left home, the attendants didn't have ours requests The food we did get was served after the people who had pre-booked the choices My wife sat next to me and got her food 15 minutes after me and 40 minutes after the passengers who hadn't had the pre-orders lost The food was BLAND I got my cutlery after my first dish was served and taken away We had a passenger with a terribly loud cough, he coughed for the duration of the flight - horrible, impossible to sleep The return flight they forgot to take all the packaging off my burger, I ate half a piece of paper, is this really good service?","I expected a lot better","0" "2024-01-14T21:45:05-05:00","Desktop","1","review","I traveled from New Delhi to Adelaide. It was raining heavily at the Singapore Airport. We were made to sit in the plane for over 2 hours before take off as they didn’t load the luggage in the flight. No one was allowed to use toilet, seat belts needs to be fastened and no refreshments were served. After I reached home my clothes were wet in the luggage because of heavy rainfall at the Singapore Airport. I bought few Silk Sarees and Suits from India. One of my saree and suit got water on it and are ruined now. When I wrote to Singapore Customer service below is the response I got. We have noted of your claim that your valuable clothing has been subjected to water stain marks. Please be advised that, in accordance with our policy, we intended to have the garment treated by our authorised dry cleaning service provider before submitting a claim to our Claim Department. Our goal is to ensure that the item is repaired to the best possible condition before the claim is processed. After carefully reviewing the information you have provided, we regret to inform you that the garments that were reported in your checked baggage have been disposed of, leading to inability to provide evidence of their existence to our Claim Department for assessment purposes. In addition, according to our General Conditions of Carriage, we and other carriers are not liable for fragile, valuable, or perishable items in checked baggage, whether or not the airline was aware of their presence. Furthermore, the damaged garments you have reported clearly meet the definition of ""valuable items."" Consequently, we are unable to process your claim of damage in this situation. We understand that this is a challenging circumstance, and we apologise for any inconvenience this may have caused. To have your damaged bag assessed, please bring it to The Luggage Place, our authorized repairer, at your convenience.","Worst experience","0" "2024-01-13T07:47:28-05:00","Desktop","3","review","We recently traveled on Singapore airliner on an 17 hr flight to Asia. With its ticket price I expect a better service than its competitors airlines but am surprised that it has been reduced to average. Other than the hot tower that still remains, the food is average and there is no offer of any snack between meals and very infrequent offer of drinks and no more choice’s of drinks other than water. On the return flight there was a rush to serve meal just before landing.","Disappointed","0" "2024-01-11T15:55:53-05:00","Desktop","1","review","premium economy is not worth the money. I booked meal in advance, it was exactly the same as economy, seat was not as shown in pictures for upgrade, foot support was under the seat in front so no room to move feet. The only extra I got was a bottle of water and a kit kat bar. No offer of any extras. Disgusted with service for cost of upgrade. Also been waiting 3 months for a refund from a seat change. I have always flown with Singapore are when going back to the UK over the past twenty years. Not anymore.","Premium economy rip off","0" "2024-01-10T13:08:30-05:00","Desktop","1","review","My Briggs & Riley large suitcase was completely broken on the top and bottom. I have flown on 20 different airlines in the last 2 years with this lifetime-warranty bag, so they must have dropped it from the plane down to the tarmac or the like (as I once saw baggage handlers do on a different flight) or something equally damaging. Infuriating.","Destroyed luggage","0" "2024-01-09T22:31:25-05:00","Desktop","3","review","Not anymore as good as it was .. business class actually deceiving.. the A380 is a blast .. but the level of service & quality is not as expected and certainly not anymore the best in class; entertainment offering limited and rather old (Netflix or other platforms offer more ..); food partly unavailable choices, quality rather average (for the remaining available) and wine choice very average. All in all very deceiving.","Deceiving .. not anymore best on class","0" "2024-01-09T11:24:21-05:00","Desktop","1","review","I have been trying to book an award ticket with KrisFlyer miles. Impossible! waitlist after waitlist. Unacceptable! Either redeem almost double the required miles or pay! Not good Singapore Airlines.","Not Good","0" "2024-01-07T12:31:20-05:00","Desktop","5","review","Singapore's status as one of the world's great aviation hubs and a leisurely gateway to the riches of Asia is largely down to the decisive role played by the city state's flag-carrier Singapore Airlines over the past 70 years. The award-winning airline's history dates back to 1947 when its first flight, a twin-engined, eight-seater Airspeed Consul, departed from Singapore for Kuala Lumpur. In the intervening seven decades, Singapore Airlines has developed a sky-high reputation as one of aviation's most pioneering and innovative carriers: it was the first airline to fly the Airbus A380 Super-jumbo in 2007, and was the launch customer for the ""ultra"" long-haul version of the Airbus A350 that can fly for up to 20 hours non-stop.","A world class experience in the air","0" "2024-01-06T23:08:28-05:00","Desktop","1","review","Avoid this Airlines by Flew from Manila to Mumbai via Singapore on 2/1/2024. First of all, we had all flights delayed by an average 2 hours. Second of all, one piece of luggage was lost in transit, so we had to stop in Mumbai Airport to file a missing luggage report. During the report filing, the staff of Singapore Airlines recommended, using lies, to declare false statements to Indian Customs, i.e. declare a lower amount of value in the luggage (15,000 INR instead of 35,000 INR). Lastly, once we received the lost luggage, we discovered that some objects were missing from the luggage.","Terrible, unreliable and no accountability","0" "2024-01-06T20:04:48-05:00","Desktop","1","review","My kids were gluten allergic and not got proper food and I have put the request for food for allergies when I book.the tickets 4.months before. And I email them twice and instead of replying me they are calling my wude and telling them they can not do anything. Come on","Kids never got Gluten free food . Not safe ","0" "2024-01-06T05:42:52-05:00","Desktop","3","review","I am a regular flyer of SIA on this route. In the recent travel, I found the SIA management has decided to continue degraded service in this route (and in other routes). I am not sure why it is Skytrax's number-one airline. The service level is still a degraded version relative to pre-COVID in this route. --there is no snack packet/fruit juice before meal service -- Toys to kids are of very cheap/degraded quality relative to pre-covid and other top-level airlines such as Emirates, Qatar -- Food quantity remains reduced amount and in smaller boxes (relative to pre-covid) -- Delay in departure continues -- In-flight entertainment options are much less than other top-level airlines","Degraded SIA service continues","0" "2024-01-05T18:40:19-05:00","Desktop","4","review","Singapore Airlines is a good, quality airline however, has room for improvement. The crew onboard were attentive, friendly and always willing to help. The food onboard was excellent - really tasty and good sized portions, however, fewer meals and snacks were provided compared to other Middle Eastern airlines flying a similar route (2x meals compared to 3x in a 13 hour period). Snacks were available on-request or if you visited the galley, however, passengers were not made aware of this and had to investigate for themselves. Similarly, amenities such as toothbrushes and toothpaste are found in the bathrooms and again, passengers are not made aware of this unless they asked. Onboard entertainment is great, with an extensive library of TV shows and movies to choose from - none of which seemed to have content censored as some Middle Eastern airlines do. My biggest complaint for Singapore Airlines was the onboard lights were dimmed shortly after departure and remained off for the majority of the flight (approx 10 out of 13 hours), despite the flight arriving in the late afternoon in London. We arrived in London when it was dark, having sat in a dark flight, therefore not seeing light for nearly 24 hours until we woke the next morning. On other airlines offering long-haul flights like this, they light the flight and offer meals at times to help passengers adjust to the destination timezone. Singapore Airlines appeared to make no attempt to do this and it meant that while it was light outside the plane for several hours before the aircraft lights came on, we stayed in darkness for most of the day. The other issue we found was that several passengers were allowed to bring several bags of carry-on luggage (3+ bags per person). As such, there was no room for our 1x backpack in the overhead compartment and I was forced to fly with it under the seat in-front, significantly compromising my legroom and comfort on a 12-hour flight. ","A good, comfortable airline, provided they are cheaper than their Middle Eastern competitors. ","1" "2024-01-05T16:18:02-05:00","Desktop","5","review","Nice experience. The seats were comfortable with ample legroom. Nice entertainment and good food. The flight attendants were nice and friendly and the plane was clean. We'll defiantly use them again for future flights. Round trip Manila to Brisbane.","Excellent!","0" "2024-01-03T21:13:55-05:00","Desktop","2","review","The planes ticket were oversold even when we paid for a reserved seat. Water leaked for the ceiling too. The worse thing is they told us they are gonna give us a free upgrade but we have to fly on a different day and we still had to pay the premium economy instead of not paying because we already payed.","Bad booking system. They wanted us to pay alot.","0" "2024-01-03T17:29:30-05:00","Desktop","1","review","Singapore airlines has become a disgrace to its legacy. The airline was once one of the best experiences a person could have traveling but has now devolved to the level of a poor US airline like United or American. They charge exorbitant fare and get away with it while continuously decreasing the value of their service. Being a member of the airline comes with little to no real benefit any longer. The customer service is terrible, the attitude of the airline employees is significantly worse, and the experience on the whole has become one that makes one want to find alternatives. If I am going to be treated like, I would be fine to fly a lower cost carrier. In the end, if not for the privileges it gets for being the national carrier, it would quickly be out of business. It is time to focus on its every day passengers rather than spending all of you investment trying to one up other airlines on the rich, first class passengers.","It has become nothing but another bad airline","0" "2024-01-02T02:40:53-05:00","Desktop","2","review","I had a terrible experience with the air line, the air hostesses were so unfriendly and my tv screen didn’t work for a 10hour flight. All I got in return was a voucher that I had to spend their airline for 75 Singapore dollars, I browsed their inventory hoping to find some to use this voucher on and basically all I can buy is a bottle of vodka or kids stuff which I have I have no interest in. I complained via email telling them I sat on the plane looking at a blank screen for the duration of my flight and think a 75 Singapore dollar voucher is poor and I would like a upgrade flying back or a bigger voucher amount, they literally just emailed me back saying sorry the staff was unfriendly and that’s the voucher we give to solve this type of issue, so basically deal with it. I will never fly them again, my whole family on the flight expressed the same when it came to the service. They do not deserve the awards they have ","Really bad, bad service and unfriendly ","1" "2024-01-01T16:04:05-05:00","Desktop","1","review","I travel on 29 December from Sri Amritsar to perth, my flight was delayed 10 hours in Sri Amritsar. We landed in Singapore airport in midnight and I requested to Singapore staff plz provide us accommodation but they said they don’t have any accommodation and spoke very rudely I have to complaint against, second they changed our seats I told them I have 3 kids they couldn’t sit without parents but they denied. When I reached on boarding gate I trying to staff plz make our seats together but they said they don’t have any seats available. The boarding supervisor said I have to choose another flight if we r not going with the same one, they r very rude, It was very bad experience with Singapore airline and staff they treated very unprofessional. I’ll not go with anymore or never advise to go with Singapore airline. Dilbag singh 0430649937","Very bad experience","0" "2023-12-31T13:48:28-05:00","Desktop","4","review","I have been flying Singapore Airlines for 42 years. There is no question that it is not the airline it once was. However, on this route it is still far far better than any other option. Service is far better as is the food, etc than United. My last business flight with United was shocking. Service was non existant and food on the long flight was just sad. As one passenger said who had slept through a meal - “Do you just have kids food for snacks?”. Cathay Pacific was a form of torture with tight seats and flight boarding that is total mayhem. SIA is trying and still the best. I would warn you that having traveled with them after two surgeries in the past the wheel chair service in Changi is abysmal and the United Polaris clubs are nicer. SIA is also particularly hard to get a status match - even for United 1K or Million Milers. They also have a website that rejects a lot of itineraries meaning you have to book separately. Where they REALLY are TERRIBL is communication as it is nearly impossible to get a human. The chat feature proved useless for me recently, even after he forwarded an itinerary that an agent said was impossible. Very frustrating! At least United has good Milage Plus service and no PIN is needed to contact them. However, I JUST booked a flight with SIA and know I will have several more in the next year. They are the best over the Pacific if you don’t mind the nightmare of their website and customer service. ","Impossible to talk to a human, website booking can’t be complicated but still the best in the Pacific","1" "2023-12-31T08:06:25-05:00","Desktop","1","review","We booked a trip on Singapore airlines in premium economy. This was for their 19 hour flight to Singapore. It is a really long flight so I called to see if we could upgrade to Business class. I called on two different occasions and was told by two different agents that we could upgrade for a certain dollar amount. They upgraded us AND charged my credit card for the agreed amount. I thought we were all set. I then got an 'urgent' email from Singapore airlines saying that I needed to call them. I called them and was told that on our outbound flight business class was sold out BUT Singapore airlines wanted to honor their commitment to upgrading us so they upgraded us to first class on the outbound flight and business class on the return flight. Again, I thought we were all set. Then I got a call from Jason Chang, employee number 00520, one of the supervisors, and I was told that the person I talked to incorrectly upgraded me and didn't charge the correct amount. He told me I could upgrade if I wanted to pay an additional $15,000. $15,000 was WAY higher than what I was told previously. I explained that Singapore airlines made the mistake and they should honor the price they originally quoted. Jason proceeded to yell at me. I told him I didn't appreciate his tone of voice and that I wanted to speak to a supervisor. He told me he was the supervisor and that I couldn't talk to anyone else. Then he told me he was going to cancel my entire reservation. For an airline that prides itself on great service, this was awful. Not only did they not honor the original agreement but the way I was talked to by Jason was insulting and misogynistic. We actually booked with Singapore because other friends told us they were a good airline. If I had to do over, I would not use this airline. The customer service we received was AWFUL! Don't book with this airline. They will tell you one thing and do another. ","Awful experience with Singapore airlines","0" "2023-12-28T12:27:51-05:00","Desktop","5","review","I had a great experience on this airline from check in to boarding service meals to disembarking. We got help with luggage hot towels to clean hands and a tasty meal. My one tip would be to fly at least premium economy!","Yeah Singapore Airlines!","0" "2023-12-27T16:48:13-05:00","Desktop","1","review","I’m flying from Munich to Singapore and transit back to Penang, Malaysia. There is a lady at boarding gate shout like pasar Malam auntie that she is about closing the gate. We were the last 5 as we have to walk from arrival gate to gate E7, there was a distance. And why the lady is rude as in instructed her to check our luggage as this is the small flights, I understand but you can talk in a polite way to check us and explained, and she some more ask a rude questions, which I don’t want to mentioned much, but it’s so disappointing and disrespectful","Bad experience with SIA ground staff ","0" "2023-12-26T04:23:46-05:00","Desktop","5","review","Due to a bereavement I had to change my flight a couple of times. When I called their reservations office the staff were so understanding, kind & extremely helpful. Plus the flights were great. Good food, excellent crew. Thank you so much for making a very stressful time so much easier.","They go above & beyond.","0" "2023-12-25T12:47:03-05:00","Desktop","1","review","Booked business class from Brisbane to Bangkok for my wife and I mainly to get lounge access, only to find out that because our Changi to Bangkok leg was with Scoot (100% SA owned), no entry was allowed. First world problem obviously, but enough to make us fly a different airline next time.","OK flight experience ruined by not being able to access lounge at Changi even though booked return business","0" "2023-12-24T12:22:21-05:00","Desktop","5","review","Amazing cabin crew that was attached to the economy class seats. they went above and beyond to help me find a lost earbud. I am extremely extremely grateful to the cabin crew for taking the time to help me on a very early christmas morning!! thank you so so so much to the cabin crew for helping me 😊😊","amazing experience with singapore airlines","0" "2023-12-21T12:30:59-05:00","Desktop","5","review","Decided to treat myself and fly first class for the first time in my 62 years. What a wonderful experience. The 3 member crew looking after me were great, as was the whole experience. Thank you so much for a great flight : )","Awesome experience!","1" "2023-12-20T21:01:17-05:00","Desktop","2","review","I was travelling with my grandson to Dubai, and gave a hip problem. I therefore requested about a month prior to my trip assistance to get from one gate to another. They were only able to arrange one wheelchair even though 4 passengers were awaiting one. Then on our return I confirmed at Dubai Airport that I will require assistance at Singapore Airport. Again 4 people one wheelchair. Apart from this rather than give us the required information they had us running the length of terminal 3 in Singapore dint bother telling us it was a long hike from where we get off the sky train to the gate and that the lounge was actually near where we got off the sky train. As for the business class seats I have never had more uncomfortable seats in my life it’s like trying to sleep on a concrete slab. I don’t know how they got Airline of the year! They can’t organise themselves out of a paper bag.","Business Class seats are as comfortable as concrete slabs","0" "2023-12-20T13:25:37-05:00","Desktop","5","review","My family of four travelled to LA on Singapore Airlines form Bangkok. In Bangkok, the airport lounge conveniently located at the D Gates in Bangkok and the first flight was excellent with reclining seats and attentive staff. We had a two hour turnaround in Bangkok and we were all able to shower and freshen up in the Singapore lounge before setting off again. The lounge in Singapore was busy, but had ample seats for us. The second flight to LA was on time and featured the wider seats. My children loved them and were able to sleep very comfortably. I ( just under 6 ft) had to use the small leg space and sleep at a slight angle which worried me. However, it worked fine and I managed a good 6 hours. Despite this being a flight, the food was a the star of the show with an excellent fish dish and a quality steak. You can preselect all your dishes beforehand. The staff were very accommodating at delaying the meal service for children. The film selection was good, and we all found the 15 hours passed very quickly. The staff were excellent and this made the flight the start of the holiday.","Spacious seats. ","0" "2023-12-16T02:39:56-05:00","Desktop","5","review","Heading home after an overseas trip and stay in Singapore and Singapore Airlines the perfect service to conclude our holiday. Seated in 49b & C, comfortable, great entertainment as per previous flights, excellent cabin crew, both male and female and informative from the cockpit when relevant. World class airline.","A perfect flight","0" "2023-12-16T02:32:50-05:00","Desktop","5","review","Excellent flight Singapore/Hong Kong on the A380 and seated in 45B & C. Great boarding experience, efficient, helpful at the gate and on board. Wifi and great selection for entertainment for the four-hour meal flight. Enjoyed the inflight service, drinks and tasty meal. Baggage available when we passed through immigration. Easy to acknowledge SIA as the World's Number 1 airline.","A380 Queen of the Skies","0" "2023-12-15T23:02:12-05:00","Desktop","5","review","Pleasant flight for both of us seated in 46D & 46E. All efficient and friendly at check-in which helped us oldies understand new systems in use. Efficient boarding and on time departure. Well informed during flight. Enjoyed our meal and drinks. Very good selection of movies and music. WIFI available. All good.","Comfortable Flight","0" "2023-12-15T11:02:15-05:00","Desktop","5","review","This was our first time flying on Singapore Airlines. I can understand why they are consistently called the best airline in the world. We traveled in coach. The seat was comfortable and had enough legroom and I am tall. The food served in coach was quite good. You can actually choose your entree a day or two before your flight. Everything was a good experience. We would definitely fly with them again.","We had a great experience on Singapore Airlines in Coach","0" "2023-12-14T13:56:34-05:00","Desktop","1","review","We flew from Bangkok on premium economy and the flight was delayed by two hours. So we missed our connection flight in Singapore to Melbourne. Transfer desk at Changi was not helpful. Computer system was down. Had to spend nearly seven hours from midnight at the airport. No offer of lounge access nor accommodation. No meal provided. No seat upgrade as compensation too. What a scam!! ","Poor transfer service at the Changi International Airport","0" "2023-12-13T16:23:12-05:00","Desktop","2","review","The partner lounge at Haneda was terrible, more like a hawker center in Singapore. The atmosphere of exclusivity was totally nonexistence. The crew services in business class was mediocre, missing out and forgetting drink orders. Paid no attention to children travelling; not offering them drinks during the lull period when they are awake. No children amenities offered to the kids. The food out of Haneda was horrendous, no way associated to premium class food. The seats were comfortable enough though, little saving grace.","Not Such A Great Way To Fly On This Sector","0" "2023-12-08T20:40:15-05:00","Desktop","4","review","The experience was very good on both Outbound to Inbound flights. As we travelled on PE we received priority boarding which was good especially as we were travelling with my 80 year old dad. PE is very good especially the Leg room, which is the main reason I wanted it and being over double some economy fares it satisfied our needs. Extra recline also made a difference and was bearable even when the person in from was reclining. The PE cabin only has 4 rows 2-4-2 and is separated from the main economy cabin which made it feel more spacious. Flight was smooth and comfortable Staff were great. Helpful and very accommodating when needed. Food was good although had the option to Book the Cook prior to flight. I know some airlines are starting to increase leg room to 40 inches SIN (38) which would be great when you consider the extra money that is paid. On our return from Croatia at Frankfurt there were flight delays which meant we would miss our connection from SIN MEL But both Lufthansa an Singapore Airlines made this a much less stressful experience, in fact a great little adventure. At FRA we received meal vouchers and were updated regularly by helpful staff and when we arrived in SIN everything was organised as soon as we got of the plane. Meal vouchers, hotel vouchers, Taxi to hotel and back, assistance with getting our entry visa on arrival. Choose a good airline and the combo of Lufthansa and especially flying major legs with SIN airlines made it an easy, comfortable experience. I would highly recommend. ","Croatian Holiday","0" "2023-12-08T02:07:02-05:00","Desktop","1","review","On a Sydney to Singapore flight the FAs basically ignored the Indian gentleman sitting next to me. Given he was sitting in the aisle seat this took some dedication. They refused to offer him drinks & even skipped serving him a meal. Even when I spoke up for him they never delivered him anything . In 2023 this racist behavior is completely unacceptable I suggest you follow what I’ll be doing & boycott Singapore airlines. They shouldn’t even be in business if they are going to exhibit racist behavior towards their passengers. All these staff should be fired. Fly QANTAS, Malaysian, Thai or any other decent airline. Do not give Singapore airline your business they don’t deserve it","Racist FA don’t fly","1" "2023-12-07T10:21:59-05:00","Desktop","5","review","A great flight on this first class airline. On time and business cabin was great. Cabin crew could not be better. Food exceptional. Highly recommended ","A first class flight ","0" "2023-12-04T23:24:04-05:00","Desktop","5","review","Best airline I've been on. The service is good and the food is actually not bad( defiantly better than BA). I would defiantly recommend it.","One of the best ways to travel","0" "2023-12-02T10:55:31-05:00","Desktop","1","review","Singapore is the worst airlines they worst. Airline Last two times we travelled with them. Also luggage lost also twice. And they gave us baby frame missing part Very poor customer service they never respond to our emails ","I wouldn’t recommend Singapore airlines to anyone, they keep losing our luggage","0" "2023-12-02T07:50:15-05:00","Desktop","1","review","Boarding was haphazard, staff very automated. My main course was slow to arrive, it hadn’t arrived by the time other seats were having their desserts. The special order of Lamb Rogan josh was not very warm, cold! I found this out by eating only one mouthful of it and platewas cold, chicken had a strange taste. The presentation of dish was lacking. About 6 to 7 hours afterwards I started to feel unwell internally, which I made many trips to the toilet and had to take 2 doses of Imodium to stop the pain for the next 5 hours. The lady in charge was more interested in issuing a voucher of some kind ? Than apologising for mistake with not cooking the meal properly. Put in complaint form because didn't travel far from my hotel room for 2 days. They said that voucher for S$150 only to spend at Singapore airlines was a sign of good will.","Terrible experience","0" "2023-11-30T14:24:54-05:00","Desktop","1","review","Worst service we ever received from any business. We took a flight from Katmandu to Singapore in Dec last year. Out over head AC wasn’t working so our space was super-hot like oven. And worst we couldn’t take our connecting flight from Melbourne to Canberra because Singapore Air didn’t book ticket for my daughter. We had to hire a car and drove whole night to reach Canberra. I have raised a complaint in Feb 2023 but still no resolution. We haven't got our money back for the flight we couldn’t took. I was using Singapore Air for last 14 years but I will do our best to avoid this airlines and will share and advise everyone I know to avoid this air.","Worst service we ever received from any business.","0" "2023-11-28T05:19:41-05:00","Desktop","5","review","This was the BEST flight out of 3 to reach our final destination after 20 hours of being on a plane. My father in law has a disability and Singapore Air was READY with a wheelchair and to assist compared to the United flights we took that made us WAIT to board cause they’re was no help ready when we booked it AND confirmed over the phone prior to our 30 hour flight overseas. It was truly frustrating. I’m so THANKFUL we ended the trip with Singapore airlines to our final destination of Cambodia as the staff was RESPECTFUL, truly compassionate, polite and professional. THANK YOU to Steven, Candace, Najwa, Fadhill, Syafiqah, and Lynette as I wish we knew and chose the airline on our longer flight overseas. Will definitely fly Singapore air when traveling overseas!","Best flight of 3 ","1" "2023-11-27T23:25:39-05:00","Desktop","1","review","Terrible service My mom who has a disability did not receive wheelchair. Food was terrible and they didn’t give her extra biscuits. She couldn’t eat any food… it was that bad. When she called for help they never showed up. Terrible that Singapore airlines is having a nose dive. Very upset and unbelievably bad service. ","Terrible ","2" "2023-11-25T17:54:09-05:00","Desktop","5","review","We have flown with SIA many times and never been disappointed. As always, the plane was clean, the staff excellent, the food good and entertainment very good.","Great airline","1" "2023-11-24T13:23:41-05:00","Desktop","5","review","Singapore Airlines Business Class offers an unparalleled flying experience. It's a blend of luxury, comfort, and exceptional service that transforms travel into an indulgence. For anyone looking to fly from San Francisco to Singapore, I wholeheartedly recommend Singapore Air Business Class. It's not just a flight; it's a journey that celebrates the art of flying, setting a benchmark for what air travel should be. World-Class Service: The Flight Attendants' Touch The heart and soul of Singapore Airlines are its flight attendants, and the crew on Singapore Flight 33 exemplified this perfectly. The world-class service began from the moment I stepped on board, greeted by smiles that felt genuinely welcoming. A special thanks to Victor (IFM), Tan Wee Song (CS), Lionel (LS), Howard (FS), and Scarlette (FSS) who went above and beyond to ensure my comfort and satisfaction throughout the flight. Their professionalism, attention to detail, and warm demeanor made me feel valued and well taken care of. The Culinary Experience: A Gastronomic Delight One of the standout features of Singapore Air's Business Class is its culinary offerings. The menu choices, including Lobster Thermidor, Seared Sea Bass, and Grilled Filet Mignon, were not just meals but culinary experiences that rivaled some of the Michelin Star restaurants I've dined in. Each dish was prepared with meticulous attention to flavor, presentation, and quality, making dining one of the highlights of the flight. Comfort Redefined: The Business Class Seat The Business Class seat on Singapore Air was a haven of comfort. The spacious, fully-reclining seat provided a perfect environment for relaxation and sleep. With ample legroom, adjustable lighting, and a range of seating positions, it was easy to find the perfect setting for every part of the journey. The privacy and quietness of the cabin added to the sense of exclusivity, making it feel like a personal retreat in the sky. In-Flight Entertainment: A World of Choices The in-flight entertainment system was another aspect where Singapore Airlines shined. The wide selection of movies, TV shows, music, and games meant that there was never a dull moment. The screen was large and high-resolution, ensuring a great viewing experience, while the noise-canceling headphones provided by the airline allowed me to immerse myself in the entertainment without any distractions. Attention to Detail: Small Touches that Matter What sets Singapore Airlines apart are the small touches that show their commitment to excellence. The amenity kit provided was thoughtfully equipped with high-quality essentials. The restrooms were consistently clean and well-stocked, reflecting the crew’s dedication to maintaining a comfortable environment. Even the cabin lighting was adjusted to mimic the time of day, helping to reduce jet lag. The Lounge: A Pre-Flight Indulgence Before boarding, I had the pleasure of visiting the exclusive Singapore Airlines lounge. The lounge was a tranquil space, offering a variety of seating areas, delicious food, and an array of beverages. It was the perfect place to relax and prepare for the flight, adding another layer of luxury to the overall travel experience. A Commitment to Safety and Cleanliness In an era where health and safety are paramount, Singapore Airlines demonstrated a rigorous commitment to cleanliness and safety protocols. The cabin was immaculate, and the crew took great care to ensure that all health guidelines were followed without compromising on service quality. The Singapore Airlines Business Class Experience Having traveled to Asia in First and Business Class for the past 25 years, I can confidently say that Singapore Airlines is among the best. Their attention to every aspect of the flight experience, from service to comfort to dining, sets them apart. The crew on Flight 33, with their exceptional service and dedication, played a pivotal role in making this one of the best flights I’ve ever experienced. Anticipating the Next Journey As I disembark from Singapore Air, I find myself actually looking forward to my next 16-hour flight with them. It’s rare to find an airline that not only meets but exceeds expectations, turning what could be a tedious long-haul flight into a memorable journey.","World-Class Service!","1" "2023-11-24T01:30:18-05:00","Desktop","2","review","It appears that Singapore Airlines slogan ""Placing you at the heart of everything we do"", only applies when you are actually travelling, any customer service does not extend to dealing with complaints about delays quickly and efficiently. ","Airline has not resolved case for compenation","0" "2023-11-21T10:59:17-05:00","Desktop","5","review","I Flew in December 2022 and had an amazing flight. The seats were comfortable. Food, service and entertainment was amazing. I was flying back to Singapore this December and booked Singapore Airlines again but made the mistake of getting a non-refundable flight ticket. My mother-in-law unfortunately got diagnosed with cancer and couldn't travel anymore so emailed Singapore Airlines thinking that there was no way I would get a refund. Was I proved wrong their customer service team got back to me the next working day and was extremely empathetic. I sent them my mother-in-law's consultant letter and swiftly they responded that the refund had been processed. Singapore Airlines is not only an amazing flight but a truly empathetic airline that puts human emotions above business. ","Truly deserving of all the awards ","0" "2023-11-19T06:23:45-05:00","Desktop","1","review","We were flying from Singapore to Christchurch on a 10 hour flight on 19th November 2023. Food was served 2.5-3 hrs post we took off. First the flight got delayed coz of technical difficulties. The did not inform the order of serving meals, every crew member kept telling us 10 minutes but eventually took 2-2.5 hour for the food to come. I’m typing this whilst we hear all of this from them and without even a smallest of apology. Very rude crew. Water service was delayed and once the crew came she literally had the audacity to ask me to wait for two mins to get me water. She said my colleague is serving alcohol for other guests, she will come and serve you water when she comes close to your seat. LOL Horrible. Never booking again. For the ones who are planning to book Pls pre order your meals or you might just die of hunger. Or as the crew said these are “Special Meals” The lady crew except Mahalakshmi were rude to a level where it was very difficult to sit in the flight. Mahalakshmi was very polite and sweet. The gentlemen crew were decently polite. ","Pathetic Experience with very rude behaviour","0" "2023-11-16T15:52:02-05:00","Desktop","2","review","Similar experience to most of the other Air Singapore premium economy reviews on Tripadvisor. No amenity kit. Economy food. Economy toilet. The trolley came around twice with drinks during 13 hour flight. Entertainment was good. Slightly more leg room than economy. Basically same as economy with a little more leg room but much more expensive. Air nz and British Airways premium economy are far better.","Don’t book premium economy with this airline!","0" "2023-11-16T09:07:07-05:00","Desktop","1","review","Singapore airlines lost my luggage on my trip over to Australia. 2 month trip Ruined. Booked directly with Singapore. Have not received any compensation or much information at all from them with regards my options. Have not even been able to speak to anyone over the phone. It’s hard to believe they treat their customers who have spend a lot of money on a once in a lifetime trip like this. Extremely disappointed and would avoid at all costs.","Lost luggage, radio silence from Singapore airlines","0" "2023-11-13T22:53:36-05:00","Desktop","4","review","Generally excellent but on both flights there was no wifi service, and the food was provided on used/recycled meal trays that had lost their anti-slip feet. They slid like teflon across the fold down seat tray. Luckily we had no disasters but this is totally unacceptable- imagine if you ended up with a hot cup of coffee or curried fish all over your white trousers. Please check and repair trays before reusing them!","Fix the wifi and food trays!","0" "2023-11-13T14:19:09-05:00","Desktop","1","review","My father, who is aged 62, embarked on a journey from Adelaide to Ahmedabad today, on 14/11/2023. However, he encountered an unfortunate situation where he was provided with only one boarding pass from Adelaide to Singapore due to ""technical issues"" as explained by the Singapore airport staff. This unexpected circumstance has caused considerable distress to my father, as he perceives it as a lamentable level of service offered by the airport staff. Regrettably, no contact numbers were found online to establish communication with the Singapore airline and discuss this troubling situation. We would appreciate it if the relevant authorities or airline representatives could address this matter professionally and provide us with a solution or explanation regarding the incident. It is important to ensure the smoothness and comfort of passengers' journeys, as such unfortunate experiences can mar the overall travel experience. ","What a worst experience!!!","0" "2023-11-11T15:04:58-05:00","Desktop","1","review","Super bad service by SIA took business class and my luggage was damaged no during my holiday no compensation at all. Business class service was poorer than normal service and the crews were not very professional made me uncomfortable during the flight and woke me during my sleep twice.","Super bad service from SIA","1" "2023-11-11T06:00:52-05:00","Desktop","3","review","My seat recliner got stuck. The foot rest was keep on falling to my foot. Very old bad flight. Had neck pain after long flight. The seat is in very poor condition.","Poor Flight","0" "2023-11-10T21:28:34-05:00","Desktop","1","review","I have been flying on SQ from last 20years. Their customer service hotline is no longer good and service-oriented. They can't add waitlist. They don't know many things. really terrible service. Booking also become difficult with so many restrictions!!! ","Terrible customer service! SQ STANDARD IS DROPPED!! JUST CRAP!!","1" "2023-11-10T20:50:59-05:00","Desktop","2","review","Singapore Air may have some of the best in-flight services and amenities but its customer service center and hotline is atrocious. I had booked my flight via one of their Star Alliance partner airline (Egypt Air) and was told by Singapore Airlines subsequently that the booking class in Egypt Air is ineligible for miles claims. After a few rounds of back and forth, Singapore Airlines said that they would process my miles claims if Egypt Air provided proof that it is eligible under Egypt Air's system. I obtained the necessary documents from Egypt Air and Singapore Airlines acknowledged this proof in July 2023 and agreed to reimburse my miles claims within 6-8 weeks. 4 months passed and my miles were still not credited and I reached out to Singapore Airlines again, and they told me that my Egypt Air booking class is not eligible for miles claims. It is as though all my efforts between May to July 2023 went down the drain. When I resurfaced Singapore Airlines previous emails promising that they would process those claims, they not only did not acknowledge it but merely pasted template answers each time they replied me. I tried to call their hotline but was put on hold for over an hour. I requested callbacks and was given specific timeslots for the callbacks but when the time came. My phone did not ring. When I emailed them to say that I did not receive any callbacks, Singapore Airlines merely said they tried but could not get through. If the agents truly tried, why didnt they immediately send an email to inform me of their effort? Instead, I have to initiate all the conversations. Once again, this is such a horrible experience that as a Singaporean that used to fly Singapore Airlines and/or Star Alliance whenever I travel, I would stop doing so. There is no benefit from being loyal to one airline and/or alliance these days when they treat their customers so atrociously. This is such a huge disappointment. ","Worst Customer Service Center/Hotline","0" "2023-11-10T16:07:06-05:00","Desktop","1","review","Singapores airline service has certainly dropped and dealing with them is very hard I used to be a fan of singapores but no more ","Singapore service has dropped ","1" "2023-11-10T08:32:22-05:00","Desktop","1","review","I was travel to Indonesia back in June this year, when I am back to Los Angeles, one of my Samsonite 28"" luggage full of my personal items was missing, on the same fright that day, I also saw the other passenger also couldn't find their luggage. After several months back and ford, Singapore Airline inform me that they cannot locate my luggage and declare as lost, and want me to file a claim, when, where and how much the price, I gave my list of items inside my luggage total around three thousand dollar. They said that I cannot put a luxury item inside my luggage and only want to settle with $1000. If I have know a couple hundred dollar is consider a luxury item, I will not put that item inside my luggage. Whoever read this review, please be informed next time when you travel. ","bed experience and will not travel with Singapore airline next time.","2" "2023-11-09T02:16:48-05:00","Desktop","4","review","On Summer holiday, I went on a trip form Hong Kong to Singapore on an A220 , the seats are not that great but the staff is extremely friendly and helpful also the in-flight entertainment has a lot of choices, overall the flight itself is pretty good and I would definitely recommend it.","Cool experience ","0" "2023-11-08T21:45:31-05:00","Desktop","4","review","My wife and I recently travelled Melbourne - Singapore - Istanbul return travelling Premium Economy. All flights were on time and cabin staff were friendly and efficient. Food (some Book the Cook) was good except for the final leg, drinks service was generous with frequent walk through water runs. Seat was comfortable and we managed some decent sleep. When my IFE did not work Singapore to Melbourne and we found out they knew about this before the flight and we should have been informed by the ground staff, the cabin staff including the Supervisor were very apologetic, checked in with us several times and compensated us with a generous voucher for the In-flight shop and a Business Class goodie bag.","Good flights and excellent cabin service.","1" "2023-11-08T16:09:21-05:00","Desktop","1","review","Passengers aboard, a 90 minute on tarmak flight delay, no explanation. No A/C. Baggage mix up, whisked away to security check of someone else's luggage. Seat assignments not honored. Airbus 350, 1"" knee to seat back clearance for 5'11"", which is ZERO when forward seat is reclined. Cabin crew refused to ask the forward seat to allow clearance, or change seating (many unoccupied available). Chicken dinner actually mac and cheese with a 1""x2"" piece if cold chicken on cold slaw. Rude, inattentive cabin crew throughout entire flight. 55yrs. of flying, the absolute worst start to finish. ","55yrs. of flying, the absolute worst start to finish.","2" "2023-11-06T04:17:51-05:00","Desktop","3","review","My flight from SIN to PNH was average my flight was 1 hour delay because have to wait from someone from another flight. I like that they have a reason unlike my flight from MEL to SIN was a 2 hour 45 minute delay for no reason. Honestly, the flight when well. No complain unlike SQ208 delay."," Well done the best airline in the world for Delays.","0" "2023-11-05T01:38:46-05:00","Desktop","2","review","I booked a premium economy seat in November 2022 for my flight in October 2023. When I arrived at the airport I was informed I was in economy class. I could not get a seat in Premium Economy on that flight. I am now in dispute with Singapore airlines as they say I never booked Premium Economy but I know from the price I paid I did. The flight was okay, definitely not the same as when I’ve travelled with them before, very disappointing ","Beware if you book Premium Economy ","1" "2023-11-04T19:31:14-04:00","Desktop","5","review","Staff on board were friendly, efficient and absolutely professional on all four legs of our journey. The food was very good to exceptional (inflight meals as well as oriental vego and seafood options). Very generous with drinks. Inflight entertainment was okay and better than past experience. Economy seats are getting smaller (is that possible?). We were fortunate to be surrounded by very considerate passengers who only partially inclined their seats so the longest leg (5 1/2 hours) was comfortable enough. Check in and boarding at Hanoi end was a bit chaotic. Our only complaint is the ground staff when departing Perth who didn't know the rules for carrying liquids in hand luggage and insisted we check a bag in. She was adamant that she was right and refused to check for us. We didn't hold our ground because we didn't want to hold up other passengers. We checked with Singapore later and she was wrong! ","Great staff on board, good food and generous drinks","1" "2023-11-04T10:46:14-04:00","Desktop","1","review","Singapore Airlines failed to place my 2 bags on my flight from Rome to Penang and now claim they cannot find them. I have airtags in both bags and can see where they are and yet I am continually told they cannot be found. I am now in Malaysia wearing only the clothes I traveled in because they left my bags behind and refuse to find them and return them - despite my providing the location of both bags! They have absolutely ruined my travel. I have lost everything in those bags.","The never placed my bags on my flights and now they are lost.","2" "2023-11-03T04:25:13-04:00","Desktop","1","review","Recently used Singapore airlines, unfortunately flight from UK to Singapore was running 45 minutes late, we just made our onward flight from Singapore to Lombok. Service at Singapore was excellent. Our bags did not make the onward flight. These things happen, however the service we then had was terrible, the customer service rep at Lombok was useless, we landed , were then informed that our cases were not on the flight, told we would get them three days later, ABI the service rep filled out the paperwork. Turns out he did not fill in the forms correctly, he did not give us a tracking number, he did not make copies, so waste of time as forms that were filled out he gave to us. We then used Singapore airlines online/live chat to try and find out where our luggage was. They were very unresponsive as they did not have a lost luggage tracking number, I thought they could enter our luggage label number. Told me to go back to the airport, since this was nearly a two hour trip I declined. ABi did not answer my texts to my Satisfaction, when cases did arrive at 1030 he said he had to Finnish his shift at 15.00 before sending them on. When he did send them on we had to pay for boat to bring cases over to island we were staying on, then pay the local taxi to bring them from the boat to the villa. This could have been way more professional. Filing in form correctly so we had a valid code we could chase up. Singapore airlines being more helpful I don’t think we should have to pay to get our luggage delivered And just any type of communication with the airline/airport service rep, instead of ignoring the vast majority of my texts, NEVER answered the phone. Can’t wait to discuss this in person on my way back through Singapore ","Lost luggage Lombok airport","2" "2023-11-02T19:25:55-04:00","Desktop","1","review","The 2 worst flights of my life , always late for the 2 flights ,mismanagement.So I do not recommend this company. thank you for doing nothing good.","The worst flyght of my life","1" "2023-11-02T07:32:29-04:00","Desktop","2","review","I specifically chose to fly with Singapore Airlines due to my positive experiences in their Economy Class from years ago. Having explored premium Economy options with various airlines since then, I was eager to give Singapore Airlines another try, considering their esteemed reputation and my previous impressions. Regrettably, the experience fell short of my expectations. Both legs of the journey, from Zürich to Singapore and back, featured uncomfortably cold cabin conditions. While the staff were friendly and hospitable, I didn't sense the distinctive Singapore Airlines ambiance I remembered. What disappointed me even more was the absence of an amenity kit. Additionally, having to share toilets with Economy passengers was less than ideal, resulting in lengthy queues reminiscent of standard Economy travel. The meal service was identical to what one would receive in Economy. While the privilege of checking in and boarding ahead of Economy passengers is granted in Premium Economy, I questioned whether it justified the higher price point. Personally, I found that the added value, aside from extra legroom, didn't justify the cost. I must admit that Lufthansa and ANA offer significantly superior Premium Economy services. They provide access to lounges and offer amenity kits (in the case of ANA). Even LOT surpasses Singapore Airlines in terms of attentive staff. Cathay Pacific also outshines Singapore Airlines in their Premium Economy offering, excelling in terms of food quality, attentive service, and the provision of a modest amenity kit.","Singapore Airlines - Premium Economy - Rather underwhelming ","2" "2023-11-01T06:44:03-04:00","Desktop","1","review","Bought Economy Lite fare for 2 persons. Was given separate seats on the flt. Customer service informed that these fare ticket only entired you to a seat and does not guarantee seating together. Need to buy seat selection and if not 48 hours before flight complementary selection is available. Well the airline should at least put us any Economy seats together.","Economy Lite Fare ticket","3" "2023-10-31T05:26:34-04:00","Desktop","5","review","After flying four times with them recently, I have come to the conclusion that Singapore Airlines is the best in the world. Their service is beyond comparison. Keep it up...","Once again great experience !!","0" "2023-10-30T08:04:40-04:00","Desktop","5","review","My husband and I found travelling to Sydney a very good and comfortable experience. The air stewards were very helpful and polite. The food was good and plenty of drinks provided throughout the journey.","Good experience ","0" "2023-10-30T06:34:41-04:00","Desktop","5","review","According to Singapore Airlines My Plane Was A A350-900 (A359), Lots Of Inflight Entertainment and Lots of Movies To Watch, It Doesn’t stop There, Although My Flight was 2hrs It’s has been a good time with Singapore Airlines, Hope To Fly With Them Again","Good Customer Service","1" "2023-10-28T20:30:29-04:00","Desktop","1","review","On my flight I got sick with severe chills headache and fever , I asked cabin crew for some medication and they stalled and didn’t give me any . I was so sick and die to Covid I kept very quiet as I didn’t want to cause chaos amongst other passengers - the first thing the cabin crew did was put in their masks and stayed away from me .. I asked the crew over and over again for medication and they DIDNT give me any - the flight was full and I suffered 17 hours with no help . Then I asked for a hot pack and they brought me a wet towel heated in the microwave which made it worse As the water started dripping all over me :( and then to make it worse they have my special Ordered meal to another passenger . And the Ignorant flight attendant brings me a pasta meal with shrimp . I tell her I am allergic to shrimp - she says remove the shrimp and eat the pasta only — it was a nightmare as I was shaking and so upset but had to keep quiet as I knew there would be chaos if I told everyone I was sick - when I sent in a complain to Singapore air - they basically told me I was lying - as the cabin crew gave me medication and they never offered me a shrimp meal - it’s sad that they didn’t at least apologize but swept my complain under the carpet ! This is so wrong :( and I wanted at least an apology .. this is the airline that calls then self the best ! They are not they are liars … and didn’t care that I suffered on the 17 hour flight -","Cabin crew negligence","0" "2023-10-28T00:30:05-04:00","Desktop","5","review","First time flown with singapore airlines to Australia can honesty say I will definitely use them again staff very helpful and just lovely on all flights singapore airport was thr best airport ever stepped in the whole experience was great ","Brilliant service 10/10","1" "2023-10-27T06:57:16-04:00","Desktop","2","review","We had to shorten our trip to Vietnam due to the rainy weather and it was impossible to contact ANY phone numbers listed for Singapore Airline (we even had family back home try to contact those numbers for us to no avail...we ended up using a third party to book new flights. I really thought the self described ""best Airline in the world "" would have a better customer service than that. Their ridiculous limits on carry-on luggage is really frustrating too.i will avoid them in the future. That said the quality of on board service was good.","Bad customer service experience","1" "2023-10-26T21:40:26-04:00","Desktop","1","review","Subject to a 5-hour delay which then caused us to miss the connecting flight and extend the delay to 30+ hours. We were placed in a hotel by SQ adjacent to the airport for a sudden 24hour plus layover near midnight with a ""food coupon"" that we had to fight for as we were starving due to the long delay and no food service on the plane. After arriving at the hotel we found out that those food vouchers were not even valid according to the hotel, Capri by Fraser, and no food service was available. Capri by Fraser's on duty manager in Singapore apparently said they don't take ""food coupons"" from Singapore Airlines for emergency layover guests and that this was a miscommunication with SQ. At near midnight where nearly all restaurants were closed and Capri is far from the city center, how were we expected to get a meal after being misled by Singapore Airline staff at the airport about the availability of food and their miscommunication? What if we were first time guests in Singapore with no knowledge of the local language and not able to navigate the situation? This is a complete failure from a management perspective as delayed passengers who miss connecting flights after a certain time at night should at least be informed properly if not put in a hotel with 24 room service/dining options in or nearby and given the courtesy of not having to worry about starving on top of rearranging travel plans etc. For an airline with a world class reputation where one pays a premium for the service this just is not acceptable. I submitted a complaint to Singapore Airlines but their complains team threw a response back at me: “as much as we acknowledge the inconvenience you went through as a result of the delay, as an industry practice, and in line with our Conditions of Contract and Carriage, we would like to share that airlines generally do not compensate for consequential losses or inconvenience arising from flight delays.” However, I know international passenger rights stemming from Article 19 of the Montreal Convention which covers delays due to fault of the airline. SQ senior customer service staff repeatedly mislead and misrepresent int'l passenger rights trying to essentially brush me off. There is a lot more to this story but currently they have ceased responding to my emails and appears to think that ignoring the issue will fix it. I don't know what more I can do at this point but I hope this review will serve to shed light on the holes in SQ's 5 star service and ""World's Best Airline"" reputation. I hope no one has to experience what we experienced during that disastrous layover in Singapore.","Disastrous layover, at fault delays, and insulting customer service","1" "2023-10-26T01:30:02-04:00","Desktop","4","review","My partner and i decided to travel to Australia on Singapore airlines,the checking in at London Heathrow was very easy,the plane was quite comfortable considering a 22 hour trip,the cabin crew were very friendly and acomadating,drinks when you wanted it and two meals to Singapore and plenty of films,tv programmes and music on our individual screens, we had a night in a Singapore airport before continuing our journey to Sydney ,our return journey eighteen days later was good but with only two hours stop in Singapore airport before returning to London ,with the same quality service from Singapore airlines","Singapore airlines","1" "2023-10-25T23:55:57-04:00","Desktop","5","review","Our flight with Singapore Airlines departed on time, arrived on time into Singapore with a 50 min transit, to change to flight SQ 306, to continue through to London. Every facet of our travel (check-in confirmation, baggage check-in, travel, all meals, flight x2, to picking up our 4 suitcases was without any issues arising) with the airline was smooth without any issues. All staff were excellent and dealt with full flights with the 1st flight on an Airbus A350, with the 2nd flight on a Boeing 777-300, that arrived about 30 min's early into Heathrow. Would we ever travel with another airline our of Australia. the easy answer is, 'NO'.","Excellent service and flights on Singapore Airlines.","1" "2023-10-25T21:13:04-04:00","Desktop","2","review","Flew on 21st Oct 23, flight seems almost full. Last Flew on SQ was almost 10yrs ago, which I remembered the flight was cold and cozy. But this flight has been a very terrible experience, seat was not comfortable, front seats is too closed , very difficult to view the screen on the seat in front of u. Worst part is the air control, its not cold but very warm and stuffy! There wasn't any air vent hole for u to control the cold air blowing at you. But seems to come from the top. It's more like a dehumidifier setting rather than aircon . I saw ppl around me all fanning themselves! Yes ppl have to fan themselves like in the 80s where buses have no aircon , hot stuffy and soaking with perspiration atvthe end of the 5-6hr flight!!! Will not take this flight ever again , horrible experience!","SQ experience It jus gotten worst ","0" "2023-10-25T01:05:43-04:00","Desktop","1","review","Come on ! Singapore Airlines the Buisiness lounge is total joke ! M If this is 1st impression you offer of your Buisiness class then it’s sad sad 😢 Really guys give us a lounge in keeping with the rest of your services ","Absolutely abysmal so 🤡called Buisiness lounge ","0" "2023-10-24T16:53:46-04:00","Desktop","1","review","They don’t let you add your frequent flyer number for a partner airline unless you do it at the check in counter. They only let you add their own FF number. Really poor experience and really dumb policy.","Poor Frequent Flyer experience ","0" "2023-10-24T12:21:13-04:00","Desktop","4","review","Recently had three flights with Singapore Air during a recent trip to Europe from Australia. I found the check in service quick and efficient, staff were really nice & everything was on time. I found the economy seating to be more roomie than a few other airlines that I've travelled with and the Staff were very accommodating. Would highly recommend travelling with them. ","Great Flight & Service, Highly Recommended. ","0" "2023-10-24T05:33:36-04:00","Desktop","5","review","A great experience once again with Singapore Airline. We were in transit. The boarding was very orderly. On board service was excellent. The crew was very helpful and polite. The only slight problem was the food tray table. It was too small to keep food tray on it and eat comfortably.","Excellent !!","0" "2023-10-24T04:23:42-04:00","Desktop","3","review","We were offered the choice of carriers from England to Vietnam and chose this airline on the basis of a friend's recommendation and that he had been impressed when he had last used them. Priority check-in went smoothly, however the friendliness of the staff left a lot to be desired. The lounge was clean, tidy and a full selection of hot and cold meals and liquid refreshments provided. The flight to Singapore was very comfortable with a large seating area where you could fully stretch out, however some of the cabin crew gave the impression that explaining the various controls and screen changes was beneath them. The menu was good and the meals were tasty. The lounge again was average, however noise and distractions from other traveller's spoilt the ambience. From Singapore to Vietnam the cabin crew were attentive and extremely responsive. This was a slightly smaller airliner, however the seating arrangements were adequate. The return trip was basically similar to the inward journey, but the cabin staff were perhaps more attentive due to it being mainly a night flight and they had more time to devote to each passenger. The central seating means that it is almost impossible to have a conversation with your ""flying"" partner due to the distance between parties. Each passenger is provided with headphones, blanket, cushion, socks and footwear, however the entertainment choice is severely limited. i was led to believe that the trip would be memorable, but the hype did not match the reality.","Disappointing","0" "2023-10-22T19:12:41-04:00","Desktop","5","review","I flew in the rear of the plane this trip, very unuasual for me at my vintage. And I was delighted to see the attention to detail offered by the staff in every section of the plane. Even pre~boarding & the check~in staff took the time, smiled and treated me a pleasing bag~tagging. ""Markia' & 'Zane' earned high marks from this Mark! I asked to board early at the gate: I wanted to note the ebb & flow of boarding an airplane for an on~time departure... There were subtle, yet wonderful difference in helping customers. Crew helped shuffle overhead bins as needed...Other airline staff stand~off and leave it to the pax to sort... Observant SQ team members worked smoothly to re~unite families with small children, helped with the need for another pillow or blanket,and thrughout the flight, seemed to pay special attention to their customers... A special shout~out to 'David"" and his peers at the back of the plane! Good service starts at the top...so we need to say thanks to the burser on~board,'James' who clearly led by example... For this entire team, they appeared to be honoured to be flying...other carriers seem to have staff that see this line of WORK as a real 'chore'... At This airline, it appears to be more of an honoured VOCATION to serve...Keep it Up Singapore! ","It's the small gestures that make this airline stand a foot above the other Tailfeathers in flight!","0" "2023-10-22T07:47:16-04:00","Desktop","1","review","Food is always delayed. Breakfast will be served as brunch, and dinner will be served in early morning. Not a good experience for Senior citizens and children","Not Good","0" "2023-10-21T23:21:22-04:00","Desktop","1","review","Singapore Air was good years ago, not anymore. We bought tickets with prepaid seats. A month before flying Singapore Air changed our seats without paying a refund. It is unclear what we paid for if seats can be changed by Singapore Air without giving our money back. Service was very average. We will avoid flying with Singapore Air in future. ","Poor service, no refund for seats re-allocation","0" "2023-10-20T22:55:14-04:00","Desktop","1","review","Had a great experience flying with singapore airlines but only to arrive in Sydney with my luggage missing, I am staying in Sydney for 6 months so brought my whole wardrobe and lots of valuables, It’s put a dampen on my trip and it feels like they aren’t prioritising finding it. ","Baggage Lost","0" "2023-10-19T22:32:19-04:00","Desktop","2","review","The service was poor, the food not edible, I like a beer on a flight, first time I’ve ever been given a ⅓ can of warm beer in a plastic cup, yum. This is a budget flight at regular prices. Flown Singapore Airline several times but I cannot explain the drop in quality on this and the return flight. Cairns people your getting ripped off.","Terrible flight, food and drink","0" "2023-10-19T03:34:15-04:00","Desktop","5","review","This was a great flight the service was perfect the food was good and plentiful the seats were good with plenty of room even in economy we landed on time didn't take to long to de plane ","Great Flight ","0" "2023-10-18T09:47:44-04:00","Desktop","3","review","Had to fly SIN HAN and had several choices for carriers. Heard all the hype about flying Singapore Airlines, how it supposed to be great, etc. I think the hype is gone. Don't get me wrong, it got me from SIN to HAN ok but it was a little 737 max for an international flight, was served a bento box for a meal, and to be honest I was really hoping for more. The ticket was more than say on Vietnam Air or Air Asia so I thought you really got more bells and whistles but it was just a regular flight with almost no frills. Even the excess baggage fee was quite high, you would think after paying for such a high ticket they would cut you some slack on the fees. In flight service was fine but I thought they would come around more than just giving you your ""take-away"" box. I guess all the hype that Singapore Airlines has the best service is no longer. At least I left out of T2 (versus 4) from Changi but I'll be flying someone else on those routes next time. ","Was hoping for more from all the hype","1" "2023-10-16T22:03:01-04:00","Desktop","1","review","Received a bottle of water at the start of the 16hr flight, and finally had to walk to the back of the plane to ask for another bottle of water, this after about 7 hrs. Food? One meal at the start of the flight, and as i sit here writing this 11 hrs into the flight, no more food, i.e. meals or snacks. Oh, no stewardesses either. I get better service on a 1 hr flight on southwest!","Never Again","0" "2023-10-16T08:37:16-04:00","Desktop","3","review","First time flying with Singapore Airlines the flight out in economy was very good with nice service food and good setback entertainment however we were disappointed on the return flight after paying for premium economy the food was poor as was the seatbelt padding was awful and the service was below average I know it was a night flight however I was parched on landing we may use the same flight next year but would only do economy ","Great flight to Houston average return ","0" "2023-10-16T00:30:32-04:00","Desktop","5","review","Comfortable seats, great service, good food, good entertainment system. One of the best international airlines. ","A first class airline.","1" "2023-10-15T12:49:59-04:00","Desktop","1","review","Check-in staff did not know rules for carry-on liquids. She insisted we could only carry on a total of 100ml when the Singapore Airlines website clearly states 100ml maximum PER CONTAINER, with a total maximum of ONE LITRE. It wasn't a big deal - we just checked the bag in - but I find it concerning that Singapore Airlines staff don't know their own rules and refuse to seek clarification when you question them. Maybe this is just the way of the world now. Maybe I'm just old.","Singapore Airlines staff don't know the airline's own rules","0" "2023-10-14T07:30:08-04:00","Desktop","4","review","The last time I flew with Singapore Airlines (economy) was pre covid in March 2020. The service has changed quite a bit since the last time I flew with Singapore. No amenity pack on your chair with your pillow and blanket, no printed menu, no snacks throughout the flight, limited water, is a shame as it is the little touches that give an airline the edge over others. That said Singapore is still the best value for the route I was taking. As we all know flying economy is not the most comfortable but the seats on the plane were pretty comfy and have a good incline when sleeping. I bought a foot hammock for the flight to Singapore and I have to say an absolute game changer, well worth taking next time you do long haul. The staff on the plane where friendly and helpful on all four of my flights and the food that I did have was good. I had a 50 minute turn around in Singapore to and from Bali and whilst that does not sound a lot it is plenty of time. I booked forward seats for my turnaround flights to ensure I got off the plane quickly. All in all a different experience from last time but still good.","Service has changed since covid, but still good","0" "2023-10-13T06:08:30-04:00","Desktop","5","review","We travelled after a long time with Singapore Airlines. We had great experience flying with them. The check-in was very smooth. The boarding was very orderly in spite of A380 aircraft. The seats were very comfortable. On board service was excellent. The staff was very courteous. I could not try any drinks or food as it was a mid night flight and I had already finished my dinner at airport. Worth flying. ","One of the best in the world !!","0" "2023-10-13T05:19:03-04:00","Desktop","4","review","A decent airline with some room for improvement. I've had the opportunity to fly with Singapore Airlines a few times this year and each time I come away with different feelings. The consistency in service that you find on other airlines doesn't seem to exist with Singapore Airlines. Sometimes it's great, sometimes not so much. On this particular flight from Singapore to Dubai, boarding was late by about 40 minutes - not a huge deal but the lack of communication was frustrating. Boarding was relatively quick and the Airbus A350-900 is a fantastic aircraft to fly on. The seat was comfortable (economy) and there were nice amenities for use during the flight, such as a pillow, blanket and headphones. I opted to use my own noise cancelling head-phones connected to the In-Flight entertainment via a cable. As the aircraft pushed back, a flight attendant quite rudely told me ""noise cancelling headphones aren't allowed!"" Before I had the chance to ask why, she had already disappeared. When she passed again, I asked her about her prior instruction and she told me that I could not wear them during the safety video. At this time she realized that they were in-fact connected to the IFE and said that I could keep them on. The first meal-service didn't start until almost 3 hours into the flight! For those, like myself, who had connected through Singapore from a previous long-haul flight, it was frustrating having to wait this long as I wanted to maximize rest for the arrival into Dubai. The second meal-service was a slice of over-cooked pizza in a soggy cardboard box. Disappointing to say the least. All-in-all, Singapore is generally a reliable carrier with modern aircraft and nice cabins. Perhaps with some work on consistency would go along way. I'm booked to fly with them again in 2024 so it'll be interesting to see if there is some improvement here.","Reliable airline with a modern fleet, some consistency issues.","0" "2023-10-13T01:21:10-04:00","Desktop","5","review","As usual, SQ service was excellent. Crew were super friendly and super efficient. The food was very good. Great entertainment options. Nice complimentary wi-fi!","A Great Way to Fly.","1" "2023-10-12T00:05:21-04:00","Desktop","4","review","I hate self check in !!!! Luckily there was somebody at Perth to help. The whole flight experience was good , boarding the plane was orderly , nice new plane, plenty of leg room , the food was ok. the service from the flight staff is very good. They really need to rotate the inflight entertainment more often , you get the same on the return flight home. ","Good, comfortable flight","1" "2023-10-11T09:03:17-04:00","Desktop","5","review","I write here to convey our extreme sense of Gratitude to the entire crew in the Business class on 5th October flight. They took more than personal interest and attended to my wife who suffered from bouts of severe sposmadic attacks during the 14 hour long haul flight. They helped her out of distress along with passenger Angel Doctor on board and mobilised her enough to land and get home safely. We cannot thank them enough . They all were like God send to my wife and I. God Bless them and Singapore Airlines Prasad Mumbai India","Angels in the Air","0" "2023-10-11T03:21:26-04:00","Desktop","1","review","In my whole life, I have been treated that badly, I had to cancel my flight since for major reasons I couldn't travel. My ticket was refundable. So I proceeded to request a refund, its been almost a year and they haven't processed it! after discounting a lot of money and agreeing on the refund they just keep sending me messages every three months requesting for a new form request and fooling me, no explanations no customer service nothing. Nobody is responsive. I have traveled to several countries all over the world and this is the worst airline I tried in my whole life!!! ","The worst airline ever","1" "2023-10-10T05:14:03-04:00","Desktop","1","review","For the life of me I don't get why this airline receives good reviews. The check in procedures are appalling, the aircraft seats (yes I am acknowledge I am sitting in the lowest class available on the aircraft) are fine as long as you're not an adult male taller than 175 centimetres and as for the famous cabin attendants - they are as officious as any you would have expected to need to communicate with on an areoflot flight from the soviet era. I'm sure they're charming in business class and probably civil in prem. economy but they clearly don't care much about the other 70% of passengers. I write this as I sit and wonder why I chose to fly Singapore over Thai, Malaysian or Vietnam airlines (all of who provide headphones and blankets without having to ask for them.) I never will again that much is certain. An abomination of an airline.","The most underwhelming airline in Asia ","1" "2023-10-10T04:35:36-04:00","Desktop","3","review","The toilets stunk of urine although the plane had only just taken off. The movie choice was poor. And we were served almost the identical meal for breakfast as what was served for our evening meal Staff were pleasant. ","Won’t fly Singapore again ","0" "2023-10-09T22:11:55-04:00","Desktop","2","review","In February 2023 we booked a trip to visit our Daughter in New Zealand. Because of past experience with flights we ensured that the 'Layovers' were not too long but just as importantly - not too short so that a party containing people in a wheelchair had a chance to make connecting flights if a leg was 'delayed'. This was done in good faith. On four separate occasions our travel agent subsequently had to contact us to advise is that the carrier ;Singapore Airlines had changed the schedule, with the 3rd change made (so we really couldnt cancel and re-book due to other airline lack of availability) whereby we ended up with a layover in singapore in excess of half a day, and a change of transit point and layover time in new -zealand from AUckland to Chrishchurch with just 90 minutes between flights!!!! What chance of us or our luggage making that connection??? What have shambolic airlines offered us in recompense - platitudes and apologies - We have spent in excess of £18,000 on premium economy flights to wellington, and now that they have our money and we cant get it back - Just 'Sorry' and 'Sod Off'! Fly with them again? Book with them again? NEVER - (How on EARTH were they awarded airline of the year 2023 - certainly not for customer service) ","Please dont fly to New Zealand with this airline they just dont care","0" "2023-10-09T11:36:42-04:00","Desktop","1","review","Paid 3,000 for premium economy.the flight attendants look beautiful. That’s because they don’t do anything. Never again. So disappointed. No service. Don’t pick up trash. You get one bottle of water for a 17 hour flight. Food was awful. Looked like economy. Why would I pay for upgrade??? Dirty. No tooth brush. You might find one in the economy bathroom when flight first starts otherwise forget it. Seats are uncomfortable. You ask a question, they don’t have an answer. Fly another airline. Heard so much about this airline. So disappointed! ","Sad","2" "2023-10-09T08:10:36-04:00","Desktop","2","review","What a disappointment Singapore Airlines were. My husband had booked the tickets (first time in almost 40 years) as a surprise for me to celebrate my 60th Birthday. He had no idea he should have gone on line and tried to book seats (yet another airline devising money making schemes when they charge a fortune for the tickets anyway) and when we checked in they had seated us separately and quite far apart. They said they could do nothing about it, although there were available Business Class seats so instead of flying PE as booked, we opted to swop with our sons and sit together in economy. The food was nothing short of dreadful for a 13 hour flight, hot dishes weren’t hot and extremely bland. An ice cream break would have been a pleasant surprise and it’s not advertised that you can help yourself to dreadful sweet snacks from the galley when you want. Staff were nice but in my view the airline has gone right downhill from when we used to fly them regularly 20 years ago. On the positive side, and why I gave it 2 points were that all our flights were on time.","Seat your bookings together!","0" "2023-10-09T06:57:17-04:00","Desktop","1","review","Very disappointed in premium economy , very little difference to economy, apart from bit more room Woolf not waste my money again . Also food was disgusting, will never fly Singapore Airlines again . 🙈🙈☹️☹️ John and irene ","Premium economy ","1" "2023-10-08T21:01:33-04:00","Desktop","1","review","I recently travelled with Singapore Airlines to Singapore/London from Sydney and return. Whilst flights SQ242 and SQ221 were reasonable my flights SQ306 and SQ321 between Singapore and London were dreadful. I am a pensioner, doing occasional casual work, and it has taken quite a while to save up for this trip. As I have arthritis and I'm 75 years old, I persuaded my travelling companion to book premium economy. On previous trips, with Cathay and Air Canada, I had been upgraded to premium economy and found it to be much more comfortable than being in economy. I cannot understand why Singapore Airlines thinks that the Boeing 777 is suitable for premium economy, and I feel exploited. The seating was so cramped that you could hardly get out of your seat to reach the aisle. When the person in front reclined their seat movement was almost impossible. How is this better than economy? On the flight over my t.v. screen malfunctioned for 3 hours and I could not watch anything!! The flight crew did everything they could to fix it and after all that time they finally did. On the return flight I could not recline my seat which made it very uncomfortable trying to sleep. Additionally, on this flight, the middle toilet seemed to be out of use, so we had to walk to the very rear of the plane. In fact, we had to walk further to a toilet than anyone else on the plane! I was very unimpressed given the huge amount of money we paid for premium economy. I have been fortunate to have travelled several times in my life, and this experience with Singapore Airlines was the worst travel experience I have had with an airline. This is more so because I expected more, given the amount I and my friend paid for premium economy. I did expect it to be better than economy. I might also add that when I tried to log in to Kris Flyer in the plane I could not do so. Almost everything was unsatisfactory but the very cramped space and poor value for the dollar were the worst. Given that Singapore Airlines was recently named as the world’s top airline, I would have to strongly disagree. My only positive opinion relates to the ease of checking in and the pleasantness of the flight crew. Singapore Airlines has not replied to my last email, which I guess is what you would expect!","Singapore Airlines review","1" "2023-10-08T18:17:06-04:00","Desktop","1","review","I have used SQ and Changi often and generally praised both. Unfortunately both have declined significantly in the last few years - be wary! The SQ631 HND-SIN experience 4 October 2023 is the worst airline experience of my couple of decades of international flying. All was going to schedule on the day and all passengers boarded and the plane commenced taxiing. Part way through taxiing, the plane pulled over into a parking bay and passengers were left sitting for 1.5hrs with no announcement! I asked a crew member if they knew anything about what was going on and was just given a stupid answer of ""normal delay""! So if flying SQ it is now 'normal' to pull into a parking bay and watch engineers on ladders inspecting something in the engine bay! Finally after 1.5hrs of sitting a brief announcement ""technical issue"" still trying to be resolved. It was around another 1.5hr of sitting before the next announcement stating we'd have to wait around 20min for busses to come and take us back to the terminal. Passengers understand that things can go wrong but to just leave us sitting for 1.5hr with no announcement whatsoever is ridiculous ...and then another 1.5hr! Finally we're all bussed back to the terminal and left sitting for an hour or so before some incomprehensible announcement in English is made apparently to queue up for meal vouchers for lunch. What should be a 5sec process per passenger to hand out meal vouchers (show boarding pass, have it endorsed and be handed vouchers) was an excruciatingly long process with the huge queue moving about 50cm a minute. And then staff ran out of vouchers!!! More waiting for staff to find some more. Finally get vouchers which could only be claimed at a cheap food court upstairs which was already crowded with no spare tables. A number of staff at the gate were standing around dumbfounded and others looking busy walking around with tablets asking questions but not achieving anything. No offer of overnight accommodation and flights the next day, one had virtually no choice but await an email with what alternative flights SQ decided to hand out. So what should have been a pleasant day flight to SIN turned into an overnight nightmare arriving SIN 2:20am and having to wait 4.5hr for flight to KUL with no offer of accommodation or lounge!!! I had to ask for accommodation/lounge at Changi and only then given a pass for the Krisflyer Gold Lounge - thankfully better than nothing but not the standard expected of supposedly one of the world's top full service airlines. Flight SIN-KUL 7:00am 5 October had no entertainment facilities and not a single scrap of food was offered - not even a packet of peanuts! Overall SQ's performance experienced is now that of an expensive budget airline - not worth the premium anymore - avoid! As for Changi, I went to meet my girlfriend at the gate earlier in the trip and observed the plane arriving at the gate but passengers and gate staff all had to wait half an hour for somebody to operate the airbridge! Seems Changi and SQ management are following suit. ","SQ631 October 4, 2023","1" "2023-10-08T01:47:50-04:00","Desktop","1","review","I have never come across a company that would ask a customer to pay a penalty fee for switching from a cheaper to a more expensive service I bought a one way Economy class ticket from the US to Singapore (ticket number 6182446679719/reference number 5932KI) at first, planning to take another airline for the other leg of the trip. Being a loyal customer of Singapore Airlines, I decided to be more generous and pay a lot more to buy a 2-way Business class trip (ticket number 618-2446953857 06/reference number 54GRQ5) in place for the original one-way Economy class ticket. I cancelled the one-way Economy class ticket after buying the 2-way Business class ticket and found to my horror that Singapore Airlines charged me a cancellation fee of US$200! I called Singapore Airlines and wrote in to ask for the US$200 cancellation fee to be waived and refunded. The experience was a nightmare and the response was shocking to a long time customer. It took a long time to get through the hotline. My request for refund was rejected with no good reason provided. What is the motivation behind the rejection? - why would the airline want to squeeze a customer for a few extra dollars after being paid a few thousand US$ more by a customer to buy a more expensive service? Is this even reasonable? I like to invite any customer to comment on this point - or does Singapire Airline not care about the customers being happy and doing what’s right for making a few extra dollars?","Unscrupulous airline to squeeze a few dollars after receiving a few thousand dollars extra","1" "2023-10-07T12:08:24-04:00","Desktop","5","review","I was very happy with this airlines for my honeymoon. We left shortly after the passengers were loaded meaning we got off the ground ahead of schedule and landed ahead of schedule. This happened with all our flights, and they had information available in flight about connecting flights so we didn't need to stress about finding our way in an unknown airport. The crew was very friendly and helpful.","Good service","0" "2023-10-05T00:12:35-04:00","Desktop","1","review","Awful customer service. My mother tried repeatedly to change her fight. Wrote dozens of messages. Then yesterday was put on hold for 4 hours. Today I am in the middle of so far, a 1 hour call where the service provider did nothing other than take details and repeatedly put me on hold, and then pick up again to say he was putting me back on hold. After over 30 minutes, finally acknowledged that I wanted to speak to the ""Senior Superior Group"" my mother was told her case was referred to yesterday, and then has left the call, I assume, waiting for me to hang up. My mother is 90 years old. It is cruel and unusual to put someone through such a trial. She had tried rebooking the flight so many times, it got past the date for her flight, and now they are also trying to charge a ""no-show"" fee. Absolutely awful.","Cruel Customer Service","1" "2023-10-04T20:49:55-04:00","Desktop","4","review","My family had used two tickets each out of a four leg journey when I had to change plans for myself only due to a very sudden family bereavement. Despite our tickets being already half used and strictly non-exchangeable, SA agreed to defer one of the legs for myself only so that I could accommodate a brief extra journey before completing my original route a few days later. This was done via an online chat with the minimum of fuss and bother, with very little notice from my end. This concession from SA saved me a significant sum of money and a lot of unnecessary extra air miles. I’m incredibly grateful to them for their flexibility and willingness to help me in what was a very stressful and emotional situation. ","Compassionate grounds request was generously resolved","0" "2023-10-04T11:39:15-04:00","Desktop","1","review","It's not what expected. After seeing so many positive reviews about the airline, I thought I should give it a try. I walked in with positive expectations, but I walked away very disappointed. Singapore Airlines is really overrated. First, the seats in the economy class are extremely uncomfortable, both in terms of cushion and size. It's very narrow, making you feel like are packed in a sardine can. For flights longer than 6 hrs, it's pure torture. Second, the foods served in economy class, are lower than what you might find at McDonald's. The inflight service is also overrated. The flight attendants (FA) are very robotic. They'd put on a polite smile and respond to your request in a very artificial, insincere ways. And this gets worse with head FAs. What may you see on Singapore Airlines commercials/advertisements are not the reality. The aircraft cabin environment in the economy class can make you feel like you are on a Greyhound bus, if not worse. Furthermore, most Singapore Airlines flights converge to Singapore (because it's their hub). And the airport itself (SIN), is also grossly overrated. It may look sort of ""modern"", but there many little ""stupid"" things that they can improve on such as flight information monitors availability and accessibility. Overall, Singapore Airlines would *not* be my future choice of airlines for my travel. The ratio of bang-for-buck is not high enough to justify for the extra bucks you'd have cough out for flying with Singapore Airlines.","Not recommended","1" "2023-10-04T07:39:58-04:00","Desktop","1","review","The airline is good for the experienced, able-boded traveller. However, if you are elderly, person with disability or requiring assistance, I would suggest you find alternative airlines. Their support staff is horrendous in terms of providing appropriate assistance to those who need it the most. The Live chat agents are also hopeless (don't waste your time) and feedbacks/complaints take a while to be responded to. As I said, if you are able to navigate well, are tech-savvy or well-travelled, you're all good. You will have a comfortable flight. However, if you are someone likely to require the airlines' assistance, forget it. Their support staff is horrible.","Not for the elderly or people with disability","2" "2023-10-03T20:17:19-04:00","Desktop","5","review","Our first-time flying Singapore Airlines Business Class. I honestly could not fault the entire experience with Singapore Airlines from the online booking experience thru to the arrival in Singapore (We took advantage of pre-ordering our meal). Online check-in, no problem. Bag Drop no problem and an extremely helpful staff member who provided extremely useful pre boarding information. Boarding, no issues. Business Class cabin crew were excellent. The flight on the A350 aircraft was nice and smooth. On arrival in Singapore once we cleared all the formalities, we only had couple minutes wait for our baggage. We would have no hesitation flying with Singapore Airlines again.","A Very Enjoyable Experience","0" "2023-10-03T12:18:20-04:00","Desktop","2","review","Poor food, with snacks served instead of meals. Crew very pleasant, but you have to chase them for a drink! Neither ground crew nor onboard crew will let you upgrade, when you’re more than happy to pay; each says you must speak to the other. I would never book with them myself. ","There are better airlines! ","0" "2023-10-01T11:59:49-04:00","Desktop","1","review","My mother has not travelled a lot so I was excited to see her travel. But after the terrible experience with Singapore Airlines I doubt she will leave NZ again. After my Dad didn't get this luggage on the way over to Vietnam you would hope they would be more careful on the way back but no, when they get back to New Zealand.. No Bags. Ok they find the rest but my mum's bag with all her gifts she bought and all her souvenirs is gone. With no reassurance when she will get it back. The travel insurance won't even help her because all the receipts were in the luggage. I fly Singapore airlines a lot but now I think I might as well risk the budget airlines. Same service. Half the price and they have never lost my luggage. ","Very Disappointed ","1" "2023-10-01T09:25:00-04:00","Desktop","1","review","Wish I could give them 0 star! I’ve flown with different airlines in business class, but Singapore air is by far the worst. I traveled from JFK to Frankfurt in business class on September 10. The seat was narrow and terribly uncomfortable. When it’s flat bed, there’s a tiny room for your legs/feet. You need to position your body diagonally in order to lay flat. The food was burned and cold. The flight attendants were so clumsy and unorganized. It’s waste of money and I’d never fly with them again. ","Don’t fly with Singapore Air especially in business class","2" "2023-09-30T21:02:48-04:00","Desktop","1","review","had previously flown with Singapore Airlines and had a positive experience, so I booked again. I have been extremely (!!!) disappointed. I do not recommend flying Singapore Airlines if you have any dietary intolerances, requirements or allergies. Before flying: (1) I requested a gluten intolerant meal; (2) I contacted Singapore Airlines through the app; and (3) I also checked that I was all sorted for gluten free upon checking in at Sydney Airport. Despite the staff member at the airport providing confirmation, the staff on the second flight (from Singapore to Paris) told me that they had no gluten intolerant meal for me onboard or any record of the request. I then went 13 hours without any substantial food, as I had only brought muesli bars with me (between the initial flight of 8 hours and then a 13 hour layover, I couldn’t bring much else). The stewards offered me a vegetarian meal as an alternative, but this had barley etc (so not suitable). The crew onboard and at the airport were both very nice, so that is the only plus I would give to Singapore Airlines. I felt like they were pleasant and tried to make the experience better. However, when contacting Singapore Airlines via phone some weeks before to enquire about re-routing my flight, I had to wait on hold for quite a long time when I just wanted confirmation as to whether I could change the flight at all. It turns out that they have to manually calculate re-routing the flights, which is fair - however, I kept just asking for them to confirm whether it could be done and couldn’t seem to get a simple answer. In my subjective opinion, I felt that the seats were more uncomfortable than other similar airlines. The gentleman in front of me on the second flight put his seat right back, so the steward assisted me to find a temporary new seat which was kind of him. Again, the staff at check-in and onboard were lovely and the only plus I would give to the airline. I have since contacted Singapore Airlines about the experience and got a very generic short email noting their sincere apologies and a query about whether I needed to select gluten free on the flight back. I replied in more detail, and have since received a reply addressed to somebody completely different (definitely not me - a completely different surname) saying that they already booked a gluten intolerant meal for my inbound flight (which is contrary to their previous email). I would never personally book with Singapore Airlines again and am absolutely dreading the flight back. ","Bad experience - beware if you have dietary needs","2" "2023-09-30T17:12:39-04:00","Desktop","5","review","We recently flew coach on Singapore Airlines from LAX to Tokyo’s Narita Airport. Our experience: It was great. The onboard service (talking coach here) harkened back in quality to the older days of flying: elegant, professional, attentive, super-personable flight crew; clean well-maintained cabin and toilets; comfortable seats with decent leg room; exquisite (for plane food) meals with proper utensils; good selection of films/programs on functioning devices. The time onboard passed by easily, and we arrived in Tokyo without that just-rode-in-a-cattle-car feeling. I used to fly often when I was a kid (mostly internationally, from the early 70s to the mid 80s). The golden age of flying was a faded point in history by then, but I remember how the default quality and dignity of customer service by airports and airlines still hinted at the privilege of air travel. I contrast that with my more recent experiences with air travel: zoo with wings. You want to see a third world airport? Have a look around JFK. A classy one? There are a number of them (maybe start with Istanbul), just not in the US. You want to fly on a US airline (just successfully fly point-to-point on schedule, not aspire to have a quality experience)? Roll the wheel and test your fortunes. Lately, it’s gotten so unpleasant that my wife and I chose to take a cross-country train to LA to catch our flight from LAX to Japan’s Narita Airport rather than endure airport shenanigans and the snafu potential of trying to fly out of NYC to make a connecting flight. It’s as if certain companies have forgotten how to conduct a commercial transaction. Me pay for goods and services, you give me said goods and services. But our collective sacrifices will allow some poor CEO to have a hot, nutritious meal, so perhaps we can write it off as charity work. Singapore Airlines took me back to the older days of flying. Wish we could use them for everywhere we plan to go.","More like flying used to be","1" "2023-09-29T01:48:52-04:00","Desktop","1","review","It's not the old Singapore Airlines anymore. The check-in counter only open at 9pm. The passenger service officer who helped the check in process cannot speak English and keep asking for re-entry permit to singapore - which is unnecessary. I declared that i have fragile item and requested to put fragile sticker on the luggage. My flight was supposed to depart at 12.05am. However the plane was just arrive around 11.30pm and the previous passenger only left around 11.45pm. I only board the plane around 12am. it's really like budget airline - not enough time to clean the toilet? The food, they only serve one item which is noodle for supper. i sit next to the window with brown stain which has not been cleaned. just hoping it's not human body fluid. Pretty disgusting like flying on budget airline. Upon arrival i found my luggage was damaged. but i was too tired to report it on that day. However i put this on my feedback form around 1 day after my arrival and no response from them. after 10 days, i send another feedback using the web form and get a reply from their Customer Affairs Supervisor that they cannot do anything as i reported more than 7 days. Paying more for Singapore airlines, i expect they can at least do investigation to find possible issue or make promise to improve the quality - which they did not share any. not even an apology. This is not Singapore airline that i know. super disappointing. ","Just like budget airlines","1" "2023-09-29T01:44:56-04:00","Desktop","5","review","Wow! Singapore Airlines you do not disappoint! Everything was a masterclass in service. We love everything, The 'book the cook' is a novelty. I wish they provided pyjamas as it will make the sleep experience better and more luxurious. If we are becoming picky, they need to make sure their cabin manager greets the guests in their seats. I would not have noticed this but the Manila to Singapore and Singapore to Manila leg did this consistently. It was amazing! It was a pretty full flight but the manager took his time to thank each guest and welcome us one by one! This is a whole new level! I wished I remembered his name because he deserved to be praised. However, the Singapore to Auckland cabin manager did not do this so I think this really depends on the manager on board. I think it brings personalisation to a whole new world if they did it on the Singapore to Auckland leg, which by the way is a longer flight. You have made us loyal customers.","Service Extraordinaire","0" "2023-09-29T00:50:30-04:00","Desktop","3","review","Previous experiences on Singapore Airlines were excellent. This time was disappointing as all standards have come down. Our anniversary celebrations were spoilt maybe because we were having more expectations. Condition of my seat in picture attached. ","Loosing its Charm","0" "2023-09-28T04:27:12-04:00","Desktop","5","review","We had an absolutely amazing trip with Singapore airlines. Both of us travelling requested vegan meals and the airline was so efficient in both their recognition of this dietary requirement and also the delivery. Within minutes of being on the flight one of the friendly team came round and placed a sticker on our seat, we were then offered meals in advance of other guests ( Advantage of having a vegan meal), the food was incredible quality, lots of vegetables and Nutritionally well-balanced, would definitely fly with Singapore again","Great vegan experience ","0" "2023-09-27T01:36:27-04:00","Desktop","5","review","I flew from SYD to IND in March this year (2023), I was so lucky that I chose SIA as the airline for both two ways, I was on Economy class. Usually the problem with most airlines is the amount of legroom available in Economy, but with Singapore Airlines super kind and friendly staff, the legroom was not a problem, the airline arrived at time and actually landed quite early than expect (40 minutes before) which was amazing. The food was also very great, most of the time airline food is horrible but Singapore Airlines food was one of the best ones in an aircraft. Overall, because of the friendliness of the staff, I would highly recommend anyone this airline.","The best airlineI have flew in!","0" "2023-09-26T09:07:46-04:00","Desktop","1","review","I will give no star for Singapore airlines if you TripAdvisor has no star for rating. Because I had a terrible experience from Singapore Airlines at DPS (Bali). They have no rule for getting the line. I pay extra for my ticket because I don’t want to wait and getting lines with economy tickets, BUT the coworkers of Singapore airlines at DPS airport don’t care about what I pay extra for. Thus, they let economy passengers who has child go to the airplane before me, doesn’t matter I getting the lines at business lines before them. Firstly, I don’t know why economy passengers who has children can go before me event I pay extra for business tickets. The economy passengers has only 1 child, but they go with 10 adult from 30 to 50 years old. OMG child looks a like an express ticket, that has more powerful than business and first class tickets. Secondly, if you guys rule can let them go with business lines, so they need to getting the line right? The rude things from Singapore airlines coworkers is they let those rude people skip the line and go before business and first class lines. That is so mean and rude service. Third, in the airplane one of passenger has coughed like 30 minutes, that he couldn’t stop. The cabin crew didn’t come to ask him or help him at all. They should tell him goes to the bathroom or give him hot water or at least try to help him, but they didn’t do that. Finally, I will give Singapore Airlines one star for rating. I will not recommend to go with this company. Their service very terrible. If you guy don’t believe me, you can try and will see what happens at DPS Bali airport. Good luck!","Bad experience ","1" "2023-09-25T13:29:56-04:00","Desktop","1","review","First time in Singapore Airlines economy in about 5 years. Standard of service has declined terribly. No pre-dinner drinks on the Singapore-London sector. Used to look forward to a Singapore sling. No offering of topping up your wine glass. One slosh in a cheap plastic cup and that is your ration. Used to get offered port or liquors in the second run of the drinks cart. The drinks cart never returned after the meal so too bad if you wanted a coffee. No menu card. Some items supposed to be available not on the cart. Were told if we wanted those options they would have to be heated up. Starting to get the drift - really terrible. Seat on the Melbourne-Singapore sector wouldn't recline. Very limited leg room on both sectors. Passenger next to me had to sit sideways. Can't understand what had happened. Ticket prices are expensive yet service has been slashed. I note a number of other bad reviews on TA so I hope Singapore Airlines is taking notice.","Not impressed","1" "2023-09-25T09:09:27-04:00","Desktop","1","review","Not happy at all with the service provided on Singapore Airlines Premium Economy on the A380. I flew on the Boeing 777 from Sydney to Singapore, and then the A380 from Singapore to London. The 13 hour journey was quite a struggle despite spending a significant amount of money on premium economy seats it did not live up to expectation at all! Felt like we were treated like economy class despite paying a huge amount more. Firstly there was no hot towel or drink before takeoff which was disappointing and would have helped feel relaxed and refreshed before takeoff. In terms of the seats the leg room was decent, plenty of room to fully extend your legs but the seats were not that comfortable. In terms of entertainment, it was good had a solid range of movies and shows to watch on board, would recommend to put more than 1 season of tv shows, as people want to binge watch seasons on a long flight. However, really disappointed there was no live sport, I was keen to watch the Premier League whilst in the air but it wasn't available on the A380 which was quite annoying and I was not happy with that. The WIFI was also terrible, it was only available for about 30 minutes of the trip, again disappointing. In terms of food I was very disappointed, the book the cook is a great initiative with some great options. The food was okay, not the best quality but it was sufficient. However, this is my biggest problem! There was only 2 meals provided on a 13 hour trip. Within a day I would usually eat 3 main meals Breakfast, Lunch and Dinner over the course of 12 hours that I am awake. On this flight you were served breakfast 1 hour after takeoff and then lunch 4/5 hours later. Meaning for the next 6 hours there was no food to eat. I had to ask the flight attendent for a snack, also ate some of the snacks provided but was still starving. There needs to be another substanstial meal before a few hours before landing. In terms of service from flight attendents it was okay, they came through regularly with drinks which was good, however in terms of amentity kits you have to ask for them, and they were so bad with barely anything in them. It was disappointing. In terms of treatment from flight attendents I didn't feel like I was looked after for the amount of money I paid. If this was economy, I would be pleased, however I paid a significantly large amount of money for the premium economy experience and I wasn't impressed at all. In terms of toilets we also had to share with economy, despite it being promoted as having our own toilets Overall it was a very average experience, and needs to be better. I am very disappointed as I had high expectations of singapore airlines and wouldnt recommend it to friends or family unless something changes. ","Not happy with Singapore Airlines Premium Economy","2" "2023-09-25T00:58:12-04:00","Desktop","2","review","We paid extra to fly Singapore airlines because of their reputation but were incredibly disappointed. We flew out on an A380 and back on a Boing 777. Seating ;It would seem that the introduction or Premium economy has meant the downgrading of economy resulting in cramped and uncomfortable seats. I am 5ft 8 weighing 146lbs and my wife is 5ft 4 weighing 126lbs i.e both small and yet we were in discomfort the entire 13 plus hours on the plane. The seats were uncomfortable and the actual legroom worse on any plane that I have flown on for the last 30 years. Facilities: These would have been ok but one of the toilets was without water although a bottle was provided. Food: I am Coelic (cannot have Gluten) and my wife is vegetarian. We notified the airline 6 months in advance and it was registered in the app. The flights were not made aware of this even though I could show them the Singapore Airlines app with the dietary requirements. On the way out a vegetarian meal was not available for my wife. After some searching I was provided with a gluten free meal and then the hostess placed a normal gluten bun on the top making it inedible. On the way back the only meal I could be offered was breakfast consisting of a vegetable curry which was not very palatable as a breakfast. The drinks are served in flimsy plastic cups, the sort that you might get from a water fountain. These were so flimsy they deformed in your hand making drinking from them difficult. At main meal times no tea or coffee was available. Service: I had heard so many good things about the service but it was inattentive and lacking. On a 13 1/2 hour flight I expected frequent supply of water an drinks. These were not proactively made. In Flight entertainment: The choice of films was ok and on par with some of the better airlines. I was disappointed that every film started with a bunch of advertisements for watches and lifestyle products that could take up to 5 minutes before the start of the film. This was unexpected and irritating. ","Cramped, uncomfortable and poor service","0" "2023-09-24T23:07:04-04:00","Desktop","1","review","We flew with Singapore airlines from Copenhagen to Singapore, then from Singapore to Cairns on a Sunday. One of our luggage was lost. At Cairns airport, we have been told not to worry : when the luggage would be found, it would be delivered to us, wherever we may be. We insisted on the fact that we were on a 3 weeks road trip and would be moving every day, a little further to Sydney, but the staff at the airport reassured us they would send the luggage wherever we may be. We had a first call with an employee of Singapore Airlines, named Suzan, on Monday, saying that the company lost the luggage. She promised to call again the next day to inform us about the ongoing investigation to find it. We insisted again on the fact that we were on the move and Suzan said it wouldn't be a problem to send the luggage at a specific address. Unlike what was promised, we had no news on the next day. We then tried to reach Singapore Airlines on the next day, without success. That’s indeed when we found out that the number she used to call us was only one way: we couldn’t call it, only it could call us. Suzan finally called back on the evening of the Wednesday saying that our luggage was found. When we said that we would be in Ingham the next day, we were answered that it was too far to deliver the luggage! We were very surprised by this answer and started arguing on that topic, since we've been told the exact opposite since the beginning. When we asked if there could be a compensation linked to the loss, Suzan laughed at us, which we found very disrespectful. She even ended up hanging up on us! As we were wondering about what just happened to us (maybe it was the “Australian way” to deal with customers), another employee of the company called us back right away. We then found a compromise: since we were passing by the city of Innisfail on the next day (Thursday), we agreed to meet a courier there to get our luggage back. We gave our itinerary of the next days: after visiting the falls of Milaa Milaa and Elinja, we would be heading to Mamu Tropical Skywalk. We were almost sure not to have phone reception there and informed them that we would only be reachable when arriving closer to Innisfail, around 12 (lunchtime), time at which we agreed to meet the delivery person. The driver was supposed to have been given our contact details and to call us when leaving Cardwell in the morning to set up a meeting point in Innisfail. We arrived at 11.30 AM in Innisfail and then waited for the driver’s call to head up to a specific meeting point. But we received no call, and we waited for 1h30 in Innisfail for the driver to call us. We even tried to call Singapore Airlines, but every person we were speaking to had no idea of what the situation was, neither who to re-direct us too, they simply advised us to send another email. Since we had to be in Ingham at the end of the day (we had a hotel reservation there), we couldn't stay any longer and had to move. During our trip to Ingham, we took time to write an email to the email contact we had received in Cairns to explain the situation. We had Wifi that night and the next morning but received no answer to our email. At that moment we were very stressed because we had no idea what could have happened to our luggage. The next day, Friday, we had to reach Townsville because we had a ferry booking to go to Magnetic Island. When we were on Magnetic Island (with poor reception), we received a call at 11 AM – the exact time he was supposed to call us the day before. What happened during that call was beyond disrespect. The person pretended that he tried to call, and email us the day before without success. He even mentioned having sent at least 10 text messages to both our numbers. Which is very strange because we had reception for sure from 11.30 AM, since we managed to contact Singapore airlines helplines ourselves. We received no text message nor email! He also said that since he couldn't contact us, he went up to Mamu Tropical Skywalk and consulted the register (that everybody is supposed to sign but we never were asked to at any time) to find out we never went there. We were so shocked because it meant that he was calling us liars. We went to Mamu Tropical Skywalk, we have pictures of the place and we have hotel reservation in Yungaburra and Ingham to prove our itinerary too. So we can’t understand why he would use this excuse. On top of that, he said that he had money compensation with him, but since we didn’t show up in Innisfail, he wouldn’t give us the money anymore. Which means that since this day, we didn’t receive the compensation mentioned. And to finish the call, the driver informed us that we had no other choice than going to Townsville's airport to collect our luggage in the afternoon, otherwise, they wouldn’t take care of our file anymore. So in the end, the promise to deliver the luggage wherever we were was never met. We were so angry and frustrated during the call, that we stopped arguing and just wanted to get the luggage back not to waste our holidays with stress anymore. Another really strange thing: following this call, we both received a text message from him, from Suzan and also an email to confirm where the luggage would be sent, and we received all text messages, calls and emails sent at that time on both phones. We wonder why we didn’t receive anything the day before. To sum up, it took Singapore Airlines 5 days to get us the luggage back. We received only 150 Australian Dollars to cover this loss, which was clearly not enough to cover 5 days of clothing / hygiene product / snorkeling equipment / ... that was in the luggage. We waited 1h30 in Innisfail for nothing. We had been charged for international calls with both our phones several times due to the poor communication of both companies. We had suffered a great deal of stress and frustration, we had been laughed at and disrespected and we had been called liars! ","Poor luggage service","1" "2023-09-23T17:28:25-04:00","Desktop","3","review","Note: This review includes SQ47 (Economy) and SQ422 (which was in Business) SQ used to be my home airline, and I used to really enjoy flying with them. I was looking forward to experiencing them after the pandemic, and I was left with mixed feelings, being disappointed after the first, and impressed after the second? My first flight from Vancouver to Singapore, I was waitlisted for an upgrade. However, this caused a problem with my ticket, resulting in about a 30 minute check in process. Additionally, the check-in staff requested my OCI (an Indian overseas citizenship), despite my second flight being on a separate ticket made from a different mileage account, and the check-in staff only checking the bag through to Singapore, as they apparently couldn't see my onward booking. They tried to avoid this question, and while I suspect it was so they could charge us extra in Singapore, since the baggage allowance is different for flights from Singapore to India, I won't make any assumptions. My initial reaction to the seat was that it definitely felt smaller than the older A350 seats (since I believe these are the same ones used on the 787 with a narrower cabin). I was seated in an extra legroom seat for this flight (48K), which I recommend if you're flying on the A350. It has a window, great legroom, and if you're relatively small, you can also get out into the aisle without disturbing your seatmates. I have to say, the entertainment system aboard SQ is great. Additionally, as KF members, we had access to unlimited free wifi throughout the flight, which worked great, and which was surprisingly fast. I ended up using it the whole flight. The food on this flight was substandard. The first meal was fine, a bit on the small side, but I was OK with it. The second meal, however, was very low quality, and dry. Considering there were only 2 major meal services, I expected something more substantial, and with SQ being named ""Best Airline in the World"", I definitely expected more. Attached with this review is a picture of a similar meal served on my Emirates flight a few weeks later. However, what really disappointed me was the service. One of the crew members working my section was very friendly and warm. However, I witnessed poor service from the other crew members. The other crew seemed to be a bit hostile. When I went to get snacks from the aft galley, the crew members were extremely unfriendly, and seemed quite annoyed when I asked what options were available. Also saw 2 crew on the other side of the cabin screaming at a passenger who went to use the washroom before takeoff (which is completely understandable lol, so I didn't think much of it), but throughout the flight, they seemed to be unfriendly, and later screamed at a passenger seated near me who asked a question about the special assistance they needed disembarking, which is unacceptable behavior. Crew are extremely important to any experience, and growing up, I remember the friendly service from crew, and the care they treated children with aboard flights, which really built a strong image of SQ for me. However, I never saw that for the children seated behind me from the majority of the cabin crew, and to me, this shows either a drop in standard, or a lack of training. I have experienced friendlier cabin crew aboard budget airlines like Swoop, which certainly doesn't charge the same as SQ. I've seen poor service on SQ (particularly on flights to the US, including in business class), but this was worse than what I've seen before, and I really hope this is not caused by lack of crew rest, as I noticed the crew working most of the flight. In Singapore, I have to say Changi cannot be beaten. It was still a very smooth experience, and brought back many childhood memories, not having changed much in 4 years imo. I had access to the lounge on my second flight, and I have to say the new KrisFlyer lounge is great. Good selection of food, and lots of seating. SQs medium haul business is smaller than their LH product, but is still very comfortable. I wish they modified their 787 seats to take advantage of the wider cabin on the A350, in business and economy. The bed is comfortable, and the seat is well designed overall. It's good to see this kind of product on medium haul/short haul flights. The food on this flight was excellent. Had Laksa from the Book the Cook menu, and it was easily one of the best inflight meals I've had. The service on this flight was very different, much friendlier, and very attentive. All the crew went above and beyond on this flight. Although service standards are higher in business class, I do think the service definitely exceeded what I have experienced in business before. I wish these crew were deployed on the longer flights. Overall, after the pandemic, I'm left with mixed feelings about the airline. The first flight was very disappointing, nowhere near what my experience with them has been before. However, my second flight was great (although it was in business). This experience has definitely put me off flying SQ, and given my experience with EK this summer, I would definitely fly to India next time using the 3 big gulf carriers over SQ. I hope SQ really takes their service and catering more seriously, as I have been seeing other people complain about dropping standards too.","Standards Dropping - A Mixed Experience","1" "2023-09-23T00:16:37-04:00","Desktop","2","review","Oh how the Premium Economy (PE) service has dropped on Singapore Airlines (SA) - not good compared to other PE serviced airlines. In PE you pay extra (a lot extra) this normally includes individual welcoming, a hot towelette and in many cases a drink prior to takeoff. None of this on SA it was an extraordinary amount clutter and confusion through out the PE cabin. One alcohol drink prior to meal service with there wine pours being half a small plastic glass , no offered alcohol drink at meal service, meals through ""Book the Cook"" were not good at all but oh offered plenty of glasses of water throughout trip. Come on SA what has happened to your past extraordinary service that was legendary. Folks if you choose to have a little more comfort and service, choose another airline as Singapore Air has chosen to be a just another mediocre airline.","Mediocre service in Premium Economy with Singapore Airlines","0" "2023-09-22T19:31:21-04:00","Desktop","1","review","I haven’t even gotten on my flight yet and my experience with the online booking system and customer service reps has already been infuriating. On their Upgrade page, I was shown a price of $0.00 to upgrade to Business Lite from Premium Economy. Only after I clicked to complete the upgrade was I shown a different screen saying Id paid approximately $2,000 per person. I immediately contact their customer service. 1. No one could explain to me what the $0.00 cost shown meant, if it didn’t actually mean $0.00 2. I got opposite answers on whether I could keep my original ticket if I denied the upgrade charge Not only did I get opposite answers (eg yes, you will be able to keep your original ticket; no, you will not be able to keep your original ticket) within 20min, I also go no explanation as to why the responses were changing. It was as though their reps were just making things up. Horrible customer service, and unbecoming of an airline that is supposedly one of the best.","Terrible Customer Service ","1" "2023-09-22T11:20:32-04:00","Desktop","4","review","I flew a 15 hour flight from SEA to SIN. The flight attendants were outstanding in their wanting to help passengers. I noticed that a Margarita pizza is offered for a snack, and also another one brisket with noodles. I decided to make Brisket pizza with those two snacks. I added from the Noodles dish some brisket, mushrooms, and red peppers. It turned out fine but, a little spicy because of the flavoring in the Noidle dish. Enclosed are pics of the new dish, and one of the Noodles dish. I was worried that I could not get my connecting flight boarding pass, a revised E- Arrival card, and book a new free tour but, a Mr. Ng a flight attendant on the flight , came to my rescue, and assured me that someone will at the airport will help me get all of the mentioned things that I need. On the flight he told me several times not to worry, and my issues were resolved.","Interesting experience on Singapore Airlines","0" "2023-09-22T03:46:00-04:00","Desktop","5","review","Been lucky to fly from London to Singapore on a A380! Majestic! Fantastic legroom on economy, wide seats, extremely quiet flight, amazing service from the personnel, great food, choice of drinks and entertainment! No idea when 13 hours went by! I would definitely fly with them again especially on the A380! A big thank you!","Probably the best airline!","0" "2023-09-22T01:58:59-04:00","Desktop","2","review","After paying $11,000 for return journey for myself and my daughter we were both disappointed with our value for money. I particularly paid the extra money for a decent leg rest for my hip problems. Unfortunately the leg rests are of little benefit and the seats don’t feel a lot different to economy seats. The food was nothing special. We felt very tired and disappointed so tried to upgrade to business class at the Singapore airline counter at Singapore airport. No one was particularly interested in listening to our problem and only offered us an exorbitant price to upgrade one leg to Manchester. I don’t understand why we can’t negotiate on these fare upgrades considering there were plenty of empty seats in Business Class. We have to travel back to Melbourne on the 1st October and are not looking forward to it. We wouldn’t recommend Singapore airlines. ","Dissatisfied with Premium economy ","0" "2023-09-21T23:18:01-04:00","Desktop","4","review","Review of Singapore Airlines Flight SQ227 Singapore to Melbourne 12 September 2023 On reflection, just another flight locked into the entertainment world available on the back of the seat in front of us before sleep overwhelmed the world? Well, yes, but the most memorable thing about flight SQ227 was the sense of the few people involved - or so it seemed at the time. Sure, there may have been estimated 280 fellow passengers and crew on the Airbus 350-900* that night but, there was this sense of flying >6,000 km Singapore to Melbourne with just a handful of other people – a relatively short flight and time moved quickly. Checking into Terminal 3 at Changi Airport was a doddle – drop-off from the taxi in front of the terminal and straight into a large empty cavernous terminal. There against the pillar to the left was the single scales to check weights. Then the short trolley walk across to the self-service check-in machine – which provided boarding cards and luggage tags – the instructions on the screen had been clear and easy to understand. Finally, the baggage drop-off on the conveyor behind. Again, the instructions were clear. You need to stand out of the way as the machine photos/registers your separate bags one-after-the-other before they disappear into the back blocks of the airport. We seemed to have had the place to ourselves – there had been no one ahead of us and there was no friendly help waiting to check our bags at the auto-check-in machine. Staff from an adjacent manned check-in had watched from a distance. Pleased with our experience so far and, with plenty of time in-hand, we headed for the café behind check-in to share coffee before our Singapore minder returned home. It was a novel experience. The first people en masse we saw were our fellow travellers queuing to gain access to the lounge at the gate. But even here such was the large size of the lounge, with everyone seated and few people standing around the departure gates to the air bridge, the place seemed empty. It was quiet. Boarding was called – orderly, quick and still quiet. With seats at the rear of the aircraft, we boarded with the first of the economy passengers. It was a night flight departing 22.00 h which meant darkness most of the way - window blinds came down immediately the plane lifted. There was an evening meal around midnight and then heads down. Melbourne is two hours ahead of Singapore, so that meant 7.30 h or so flying time. With sunrise around 06.00 h in Melbourne we could have expected light in the cabin for the final hour of the flight except most people appeared to be sleeping through – blinds down and the cabin remained dark until the ‘breakfast’ snack arrived an hour before the final descent from Adelaide-on. You could follow the flight path on the screen. Food services had been exemplary – courteous, efficient, ‘that extra mile’, etc. Dinner was delicious – shrimp/salad starter, hot veggies/meat main and strawberry dolce to follow. Cheese & biscuits too. The ‘breakfast’ snack before landing – mushroom and potato wrap – was less attractive – too savoury. Where were the alternative cornetti to compliment the coffee? We figured breakfast at Tullamarine Airport while waiting to be collected. We did – it happened – time in which to reflect the flight. Night flight, darkness, quiet and little movement up-and-down the cabin makes for highly convenient air travel except … the economy seat was not particularly comfortable. It was small and narrow - with a short seat panel beneath your thighs and limited flexi-room from one side of the seat to the next. Not a seat in which to slump/sleep easily. And then there was the turbulence that started when crossing into Australian airspace – and remained for much of the flight. Tullamarine Airport continued that sense of travelling without people - the terminal was empty. We were out-of-the plane and through the auto-immigration-check in 20 minutes. Long walking distances. Our luggage was on the carousel by the time we reached it. Amazing. Similarly, there was no queue backed-up at the customs authorities – hand over that declaration form and we were through. Half-hour from one seat to the next including a toilet stop? Coffee & croissant on a seat in Hudson’s Café never tasted better while we waited to be collected. Peter Steele 22 September 2023 *Singapore Airlines operate a fleet of >60 Airbus 350s with more on order. It’s currently the second largest commercial A350 fleet worldwide. They come in three configurations for medium haul, long haul and ultra-long haul. The longer the haul the fewer the passengers carried. Medium haul routes typically carry 300 passengers when full, two flight crew and cabin crew in the ratio one for every 50 passengers. ","Quiet night flight across the Indonesian Archipelago to Melbourne Australia","0" "2023-09-21T15:21:27-04:00","Desktop","5","review","Flew LAX-SIN-BWN (Brunei) on award ticket. Reasonably user-friendly website - able to book seat, special meal, etc. without hiccups. Smooth online check-in (boarding pass only at the airport due to document check). Very quick airport check-in. Smooth boarding process. Comfortable economy seats (better than average). Entertainment system with wide selection of movies. Free wifi, which worked well. USB ports and power sockets at each seat on the LAX-SIN flight. On the short SIN-BWN flight there was a USB port only, which was very weak and didn't charge my phone. Special meals were better than average. Both flights arrived early. The only thing I didn't like was the annoying music played on board the LAX-SIN flight for over 30 min prior to landing.","Excellent airline; would avoid playing music on board during flights","0" "2023-09-21T13:35:55-04:00","Desktop","1","review","My partner and I visited the lounge twice (September 22 and June23). Both times we experienced the same problems - surly staff, poor food and the worst, showers/toilet cubicles which weren't operational. The furniture has now seen better days and needs upgrading. Food was breakfast each time and poorly catered for vegetarians. The lounge has male and female toilets as well as a unisex shower facility which has around 5 cubicles. The first time we went in September 22 I used the shower facilities to go the toilet which they also have in the cubicle. When I emerged, I was berated by a female member of staff for using them & told they were only for booked shower sessions. No one else was using the cubicles at the time and with only 4 areas within the male toilets to use, didn't think this was a problem given over 80 people were in the lounge at the time with 2 flights scheduled. The next time of our visit was more recently in June 23 only the situation with the bathroom facility had gotten worse. The same rude member of staff was still there but this time she had placed 5 ""Out of order notices"" on each of the 5 shower cubicles. When I asked if they could be used, again I was berated and told that they needed to be booked in advance??? ""Were they working and can be used?"" was my reply. She just kept shouting at me and telling me to use the male toilets instead. I suspect the shower cubicles were in working order at the time but due to the staff member not wanting to clean them after customer use, put the notices up. This wasn't the professional experience we were expecting with Singapore Airlines given the long flight ahead we wanted as stress free and experience but unfortunately the opposite occurred. Singapore Airlines needs to up their game and quickly correct the above issues at the lounge for an approved passenger experience.","AWFUL EXPERIENCE AT HEATHROW TERMINAL 2 LOUNGE.","1" "2023-09-21T08:27:04-04:00","Desktop","5","review","Having been a little over 50 years since I lived in Singapore as an army brat, and having distant and vague memories of life back then, I was looking forward to being able to go back and refresh. The last time I flew to Singapore was 1969 as a fresh faced and very active 4 year old. My mum was 8 months pregnant with my sister at the time and had to deal with me for 18 hours back then. I don't remember much about that flight sadly but i do have memories of my time there. We booked our flights in time to also take in the Singapore Grand Prix while there in late September 2022. On seeing that the flight was 13 hours and not being the best flyer in the world, I was a bit apprehensive of how I was going to be cooped up in a seat for that amount of time. We flew on a Boeing 777Er aircraft which I have to say Singapore airlines have done a great job giving you ample leg room. I am not a small bloke at 6 foot 1 and 100 kilos, but found the room allowed was plenty for me. Entertainment is excellent in the in flight screens (although I am much happier with the screen that tells me what is going on, how fast we are going, progress along route etc). My wife who has a problem knee was dreading the flight, but I have to say she really enjoyed the movie marathon she undertook and her knee really wasnt an issue. The flight passed much faster than I expected (even though I cant sleep!) . The cabin crew were very attentive and nothing was too much trouble, the food as always on Singapore airlines was very good, seats were comfortable and were arrived at Changi airport (WOW) still feeling quite fresh. Luggage arrival at the Carousels was quick enough. All in all a fantastic experience and cannot wait until we are able to do it again.","Return to Singapore","1" "2023-09-19T06:43:26-04:00","Desktop","2","review","In 30 years, this flight was my worst experience. I don't understand why the baby bassinet was placed in front of my seat instead their parents. The service was terrible because they forgot to serve part of the food and made a mistake if you order a especific dish (too dangerous if I alergic) It was imposible to rest because the cabine crew disturbed you every time to support baby parents. Ok, it is important to help the babies but it's not necessary that they forget the rest of passengers.","The worst trip of my live","0" "2023-09-18T22:10:07-04:00","Desktop","1","review","Gave us a wrong information and made us buy another ticket for double the price. Convinced us to give a full refund on the initial ticket saying it would take 24 hrs for the refund. Been a month, still haven't heard anything 😕. Do not trust singapore airlines ","Worst customer service ever.","1" "2023-09-17T08:03:28-04:00","Desktop","4","review","Flew London to Manila rerun as family of 4.All flights on time,food and drinks good,great entertainment options,free wifi which worked some of the time,staff give good service,leg room ok,Singapore good stopoff airport ,all in all a very good airline ","Very good airline","0" "2023-09-17T03:23:36-04:00","Desktop","5","review","Khoo teng lin, service was very good. Like vegetarian food. Thanks. Sq 425. 17/09/2023. I enjoyed the flight. ","Great service","0" "2023-09-15T07:23:31-04:00","Desktop","5","review","Took a short 2 hour flight from Singapore to Phuket with our son. Singapore Airlines has one of the best and accommodating flights for infants with very understanding flight crews and inflight amenities. The surprise of the flight was a well design recyclable food box containing a fantastically prepped fried rice. Full of flavor, not so oily and just nicely tucked in a small easy to consume box. Have never been disappointed by the service and quality of the SQ flights.","Surprisingly good inflight meal!","0" "2023-09-14T23:03:41-04:00","Desktop","2","review","Beds -my torso was not in line with my legs so turning on side meant you were sleeping in a zigzag position and when on the other side you could not bend your knees. This is a design fault and needs to be corrected. This is not good for anybody who has any back issues. Loading -no flight call in lounge at Singapore that's okay but when arrival at gate on appointed time about 20 business passengers were left waiting whilst premium economy was loaded first and seats from 47 upwards economy were also loaded. All before business class. Smooth and early loading is one of the reasons I chose business class. Suggest Etihad airlines Thai airlines or even flatbed AirAsia.","Skip Business Class Singapore Airlines","0" "2023-09-14T02:31:58-04:00","Desktop","5","review","I had a wonderful time flying with Singapore Airlines (PVG-SIN) SQ 833 on 9th September 2023. The craft of service was Airbus 380, on my previous review i had mentioned that the middle seats are a little uncomfortable since one has to pull out the foot rest and cannot enjoy it while taxing takeoff and landing. In the side seats there is a natural cushioned footrest on the side crease which is comforting throughout the flight. (It is fixed and needs not to be pulled or pushed). The F&B service and the crew is very polite and caring. The F&B selection is was good on this flight, but sometimes its really not upto the mark. One can even try and book the front row seats which have a very comfortable and wide front den for foot rest. Much thanks to: Chief: Jamie Leading Steward: Leslie Steward: Sean, Jeanette, Stella, Yi Jie and Isabel. ","Side Seats are more preferable on A380","0" "2023-09-13T15:05:08-04:00","Desktop","5","review","My experience flying from JFK to SIN last month was nothing short of remarkable. The plane was immaculate, food was delicious, the staff were amazing, and the 18+ hour journey just seemed to fly by (no pun intended). If you are ever so lucky, you may cross paths with Janice Ong Beng Guat, an airline stewardess on one of my flights. She displayed such a high level of excellence in customer service. She gave me a ton of tips of where to eat, what foods to try, and things worth seeing in Singapore. Her kind nature and attentiveness were present throughout the entire flight. Such a sweet lady! Thank you Singapore Airlines and Janice for making the start of my trip all the more special and memorable! ","Best of the best","0" "2023-09-13T01:23:35-04:00","Desktop","5","review","“Personalised service? You can’t get that in many airlines nowadays, much less in Economy class.” This is a statement that I always see in the comments section for flight reviews on YouTube. Being an avid traveller and a frequent flyer in Economy class, this would be a statement that I would agree with to a large extent based on my experience on Singapore Airlines and other airlines carriers during the pre-and-post covid era. However, Singapore Airlines has proven me wrong today during my flight from Hong Kong to Singapore on SQ899 on 13/9/2023. When I was at my seat, I requested a set of playing cards from a friendly Air Steward named Mr. Cedric Chan. He was very hospitable and he was very professional in explaining to me that the flight today had no stock of playing cards. As I was already told by the air stewardess on the flight from SIN to HKG on SQ 898 on 9/9/2023 that they had no more cards, I simply brushed it off and told Mr Cedric that he did not need to worry too much about not fulfilling my request. It was much later during the flight that really surprised me. Mr Cedric Chan gifted me a Singapore Airlines bag and placed amenities such as socks, sleeping masks, and bathroom slippers that could be used for my next flight with SIA in November. He took the time to chat with me about our travels in Hong Kong and we even talked about our National Service days when he realised that I was still serving my National Service in Singapore! Both of us discovered that both of us love collecting SIA memorabilia and are Harry Potter fans! When he realised that I would be travelling to London on 7/11/2023, he quickly recommended the Warner Bros Harry Potter studio. When I went back to my seat after our chat, he came back with one more set of amenities for my dad and he gave me 2 Business class Menus as a souvenir to make up for the lack of playing cards. I was sincerely touched by his gesture and he came to my seat again to bid me farewell before landing. Overall, thank you Singapore Airlines for the unforgettable memories with you on my flight from Hong Kong to Singapore, please keep me updated on the acknowledgment of Mr. Cedric Chan’s efforts!","Economy Class does still matter!","0" "2023-09-10T20:46:47-04:00","Desktop","5","review","My flight experience was made so much more enjoyable by Christine Seah and her team on the SYD-SIN flight. They were professional, friendly and keep us well fed. The flight left an hour late and arrived in Singapore just as my other flight was boarding. Of course, it had to be the furthest boarding gate. We ran, took 2 trains and made it puffing out of breath. On reflection, there were 7 passengers trying to make the same connection and it would been courteous to round us up and put us on an airport mover, rather than individually finding our way. Christine helped us with the wifi onboard and it was quite decent speed. I loved the dessert trolley. It was not an easy decision to select one.The inflight menu of nasi lemak with chicken thigh was delicious. Sleeping was a bit awkward as the design of the leg compartment is at an angle to the seat Thank you to Christine, Sherine, Luqmian, Jordan, Fizah and Yuko for a very lovely flight. ","All round excellent service","0" "2023-09-09T10:05:38-04:00","Desktop","1","review","I had the worst experience with this airline manager from Mumbai Airport terminal 2, during my recent flight. When I approached them for assistance during the check-in process, they were incredibly unhelpful and downright rude. They showed zero empathy or concern for my situation, leaving me feeling stranded and frustrated. It's shocking that someone in a customer service role could be so indifferent to passengers' needs. I will never fly with this airline again, and I strongly advise others to steer clear if they value even a shred of customer service.","Worst customer support","1" "2023-09-08T00:43:57-04:00","Desktop","5","review","We recently flew Singapore Airlines to Sydney and Thailand and we received fantastic service. All the flights were on time, easy transfer in Singapore, good food and very friendly service. Comfortable seats considering economy and such a long flight and great entertainment system. I would definitely use again.","Great airline","0" "2023-09-07T22:40:54-04:00","Desktop","1","review","SIA has Customer Service Plan that states its commitment to providing airline passenger protection covering assurance of providing lowest fare through that booking channel, prompt refunds and a 24hr free cancellation, etc. All these should be basic and standard BUT THEY ONLY APPLY TO FLIGHTS IN AND OUT OF US! What about a similar customer service plan for flights in and out of Singapore to ensure that its Singapore passengers are treated just as fairly? Other airlines have the same 24hr cancellation policy for all flights not just only those in and out of US which is transparent and fair! ","SIA differing customer care","1" "2023-09-07T00:33:12-04:00","Desktop","1","review","when I traveled from Toronto to Tokyo via Los angles, Air Canada transferred my luggage directly to tokyo. But Singapore Airlines could not transfer my luggage to Toronto on same route. I have to pick up my luggage at Los angles and transfer myself. Moreover flight was delayed 35 mins from Tokyo. original layover which was 2hrs 40 mins to 2 hours. What a ridiculous service by Singapore Airlines. won't recommend this flight at all.","Won't recommend Singapore airlines to anyone.","0" "2023-09-05T22:28:10-04:00","Desktop","5","review","The Singapore airlines service we experienced was exceptional on our recent trip from Brisbane Australia to the Maldives. I will find it hard to fly any other airline after our experience. Normally we go business but decided to break flight up and stay a night in Singapore & checked our bags through to Male ! Best thing was to fly through the day & get a good sleep then head off following morning - we landed in Male refreshed ready for our Island adventures !! Flying on the afternoon flight with great headsets and exit row and fab movies with a stop over @ the Crown attached to the airport in Singapore was just the best and I have to say the biggest thank you all the air hostesses and especially to - FSS Ismar Nurlinda Binte Omar (Linda ) on SQ 431 MLE- SIN on 30/08/23 who went above and beyond giving us business class care in our economy seats!! ♥️🙏🏼","Sensational Service ⭐️","0" "2023-09-04T02:06:13-04:00","Desktop","4","review","After a pleasant stay at the Silver Kris lounge in Brisbane it was time to board the Singapore Airlines A350-900 in their regional medium haul configuration. The service from the crew throughout the flight was great and attentive and nothing was too much trouble. I had ordered their book the cook for dinner from the menu available online and it was delicious but I was also expecting breakfast and they seemed a little surprised when I asked about it as they served other passengers. Seems on the 7-8 flight between Brisbane and Singapore you get a choice of dinner as soon as possible after take-off or breakfast shortly before landing which I wasn’t aware of but they did serve me a delicious breakfast when I asked about it. The champagne and cocktails served in business class were really nice as was the small amenity kit you could ask for which came in a nice zippered pouch which came in useful after the flight on my trip. The main issue I had was the seat itself I constantly kept bumping into the touch seat controls moving the seat and turning on and off the lights and TV screen which became annoying after a while, also I found the wing on the seat really made it hard to get a good view out of the window. The seat seemed to have plenty of storage but just wasn’t as comfortable for me as some other seats I have been lucky enough to fly in over the years. Overall a pleasant enough flight which was on time. ","Pleasant enough flight","0" "2023-09-03T11:47:57-04:00","Desktop","2","review","Travelled with Singapore on their premium economy service. This was supposed to be the industry standard and the photos looked great. Pre flight- this was ok, bag drop was to a specific lane but the promised priority boarding was poor, on the way out it was separated, bit at changing on the way back there was no separation between economy and premium. Seats - I have been flying a long time, and the seats are the same width as the economy of 20 years ago. Still far better than current economy, but not brilliant. As some controls for the entertainment system were on the inside of the seat armrests, anything in your pocket would catch and operate them. They were comfortable enough but had an irritating headrest which kept sliding down, so they started in position but then slid down becoming uncomfortable. Entertainment system- really good choices, BUT there are headphones provided which had special 3 prong fitting, so if you brought your own you can’t use them!! The headphones are average quality with little noise cancellation so making the whole thing pretty useless. Cabin- on the A380 outward, the cabin was forward and was separated from economy and business by a curtain, with a dedicated toilet. On the way back in a 777-300 it was a small area which was separated from business but there was no separation from economy toilets were at the back of economy and generally had a long wait. The lack of premium benefits were clear from disembarking, as on the way out priority exit happened, but on the way back only business got off first.with everyone else lumped together, no premium aspect at all. Service- This was perhaps the most disappointing, outward journey was not as good as any other airlines premium economy, or even Qatars basic economy. As was made clear, Premium was not in fact given any premium benefits, it was just economy with slightly bigger seats - even TUI did this better. Got off the flight outbound dehydrated, didn’t see much of any flight attendant after meal service. Food - Book the cook was the only premium benefit here, everything else was the same as economy, right down to the wooden cutlery on the outbound journey. The food was ok. Not good, just ok. Again Qatar and TUI did this MUCH better. Summary- Double the price for slightly bigger seats and a quick bag drop. That’s it. Interestingly Scoot plus was significantly better in all departments, which is supposed to be the economy arm of Singapore airlines! I would suggest using another airline, Premium does not mean premium on Singapore, they have not got the balance right. I find it ridiculous that the service and product from TUI which is a holiday company is far superior than the supposedly industry leader. Not even close to Qatar….. Do better Singapore Airlines","Premium that’s not so premium","0" "2023-09-03T11:17:13-04:00","Mobile","3","review","Singapore Airlines generally have a reputation for providing excellent service, and so we booked a Premium Economy flight SQ308 from Singapore to London, on 18 September 2023. Prior to this flight, we took a Scoot flight Melbourne to Singapore, again in Premium Economy, which was excellent, sitting in seats 1A and 1B. The Singapore Airlines flight was disappointing in a number of areas. We were not offered a glass of champagne on boarding, no flight menu was offered, no amenities kit, and very sparse service of drinks, in plastic cups (not glass). We had pre-ordered meals, my wife’s meal was first given to another passenger who opened it, realized it wasn’t theirs, and returned it to the hostess, who then read the correct seat number and offered it to my wife, opened! I had to request more wine during the meal, it was not offered. All in all, a most disappointing flight. We have Premium Economy flights booked on our return journey, not really looking forward to those. I would chose QANTAS Premium Economy in the future. Not good enough Singapore!","Disappointing Singapore Airlines Premium Economy","1" "2023-09-03T00:55:19-04:00","Desktop","5","review","Continually Singapore airlines are rated world best ! Amazing trip from start to finish truly professional Check in Melbourne airport flawless ,the use of the lounge excellent plenty of food and drink available and very comfortable 👍 The Plane A350 great seats lye down plenty of room ,the onboard service was 100% efficient and very warm in discussions ( nothing was a trouble ) And to finish trip luggage was out very quickly In all brilliant experience highly recomend Michael Sutcliffe ","Singapore Airlines exceptional!","0" "2023-09-02T18:08:05-04:00","Desktop","3","review","I am writing this review because we travelled on from Singapore on an aircraft which had the older Singapore Airlines's business class seats and what a difference they are from the new ones. Wide, comfortable, plenty of places to store items, a solid table and a wide area in which the stretch legs. The new seats are a step backwards as the seat was hard and uncomfortable, the table a folding affair, apart from a pocket near the legs which can't be accessed when the seat is in the lying position, there is nowhere to put items and the area to position legs is so narrow that it is only possible to lie on one side or on the back. The cabin crew, as always, were the very best but why change the seat design from one which was one of the best?","A step backwards","1" "2023-08-31T06:01:39-04:00","Desktop","1","review","Out of 4 recent business class flights between Europe and Australia I had problems with two, which made the journeys very uncomfortable and troublesome, and created other problems. They inappropriately dealt with both of them, according to me, on top of telling me things that turned out to be wrong, further showing unreliability of their claims. In one case, my expensive “business-class” seat had no electric power at all, for a 12-hour flight (out of a 24-hour total flying trip with them) ; This, even though they knew it before the flight. So, no electric command was working: The electronic commands of the seat, so that I could not move the seat nor adjust its position or shape ; The headlights were also not working (so no real light when cabin lights were off) nor was the call button, so I could not even call the staff for any kind of assistance, but had to go and see them to ask for anything. This for 12-hours … For this they offered a voucher of 200 Singapore$ (147 US$, 136 €) limited to purchase in their gift shop … Singapore Airline staff in two different locations, told me things that turned out to be false, resulting also in waste of time: That their customer service would contact me for this ; they didn’t. Then (the sales people, basically the only ones that I managed to call) that if I wrote, via their website (essentially the only real way to contact the customer service, since other claimed options didn’t work in practice and so were just a source of further waste of time), Singapore would answer “within 72 hours, maximum” ; They did after 1 month ... (perhaps thanks to a reminder I sent 12 days later). And this didn’t turn out to be very constructive either. This case shows how little they value customer’s comfort in business class (in spite of advertising the opposite) and customers' time. So does the 2nd case: we missed the connection between 2 SA flights, in Singapore, due to late 1st flight, but no assistance from SA, eg to reorganize our arrival, (resulting in waste of time and money). Except for having automatically rebooked us on a future flight, even though we could have just made it for the initially planned connecting flight, particularly since flying business class: we could have arrived at the departing plane 8 minutes before its closing door time ; I told the ground staff but they refused. I asked whether European law (or similar Singapore law) would apply ; After 1.5 months they told me they are still reviewing the question ... ","Avoid if possible, in particular in business class. Very disappointing, not what it used to be, not up to their responsi","2" "2023-08-30T00:28:08-04:00","Desktop","1","review","We had a 2hr delay for a flight which caused a different linked flight and we couldn’t choose our own seats. We paid fir the choosing of own seats but when we tried to complain about it got no where. The 2hr delay meant it was over lunch time and all they offered was $14aus (£7) for refreshments not lunch. It which was not enough to cover lunch at airport prices so not good enough Singapore Airlines. Will not fly with them again. Wifi was at a cost too.","2hr delay","2" "2023-08-30T00:17:53-04:00","Desktop","1","review","Terrible experience I don't wish to anyone. My 7 yo daughter and I weren't sitting together and they didn't do anything to sort things out. My daughtercried for 3 hours!!! And didn't sleep at all. ","Family sitting apart!","2" "2023-08-29T01:05:27-04:00","Desktop","1","review","The worst airline service - starting from check in to arrival. Very inconsistent (luggage allowance) and inconsiderate. Late check in, poor customer service 😣","Worst Airlines to flit with","2" "2023-08-28T20:44:01-04:00","Desktop","1","review","Hi...the staff is too rude with us.... Not helped an old lady Embarrassed us 🙁 😞 ☹️ 😔 Booked bassinet for baby but said will not give you the bassinet Didn't give wheelchair Supervisor over there embarrassed us and said your mother. Will face problems now they can't help it out Very very very disappointing and bad experience....will not recommend anyother","Zero experience with them....will not recommend friends and family","2" "2023-08-27T14:18:46-04:00","Desktop","2","review","In July I flew, with my husband and two friends, from Auckland to Singapore, then Singapore to Johannesburg in premium economy on a Singapore airlines flight. Having, in June, flown premium economy on Air New Zealand, I was very disappointed in these flights. The staff were pleasant. The food was the same food served to economy passengers. No tea or coffee services was offered after the meals had been served. No little premium economy packet offered. Our friends were told there was a toothbrush in the toilet they could use. Just not up to the standards of Air New Zealand. The return flight in August from Johannesburg to Singapore was the same. We then had an Air New Zealand plane from Singapore to Auckland. What an amazing difference. ","Disappointed in Singapore Airlines Premium Economy","0" "2023-08-26T22:34:54-04:00","Desktop","5","review","This is our first time to travel for a long flight (14 hours direct) with 1 year old. Flight attendants were helpful and sometimes spoke to my kid when he was a bit cranky. Service was great as usual. I would definitely recommend SQ!","My favorite airline","0" "2023-08-26T10:03:53-04:00","Desktop","1","review","My flight to Brisbane from Sydney was cancelled by Singapore airlines in the very early hours of the 22nd of June with no offer of an alternative flight. As I was being met by my grandson in Sydney at 09:30 I had no alternative but to book my own flight at the cost of AUS262. On return to the UK I submitted my claim to recover the cost of my flight. I didn’t want compensation just a return of the money I had spent on a ticket to get me to Brisbane. Singapore Airlines have totally refuse to pay and have said they will only re emburse me £18 which is an insult. I’ve sent numerous e-mails but to no avail. They are a disgrace. Bearing in mind they are a muti million pound airline so the fare I’m asking for is a drop in the ocean to them. My advice is avoid at all costs as they don’t care about their customers at all.","Appalling customer Service","2" "2023-08-26T08:21:58-04:00","Desktop","1","review","Singapore airline before covid & after COVID are completely different .hopeless service , when try to check in Melbourne they auto check in didn’t work the staff try to fix the machine was unfriendly lit of families and passenger were looking for help. Then when reached Singapore realised connecting flight 24 hours late apparently they notified customer but no email no phone when checked no proof. No accomodation provided!!! Then after 24 hours reached destination they missed the baggage .. took 6 days to find the luggage and deliver it!!! Shocking service arrogant behaviour.. attitude of staff and customer service saying it at all.. take or leave it we don’t care we are busy making money.","Horrible service Post COVID","2" "2023-08-25T20:50:11-04:00","Desktop","5","review","We had a wonderful experience with Singapore Airlines. We travelled from Sydney to istanbul and returned back to Australia and we had a great experience with Singapore airline team. We have two young toddlers which was challenging to entertain them. The crew in SQ392 Steffanie,Paul,sadiq,yiwen,qing,Ashley and saqinah helped us to keep our toddlers busy and our travel enjoyable. We definitely recommend Singapore airlines.","Very happy","0" "2023-08-25T04:01:33-04:00","Desktop","1","review","The writer often travels on the kangaroo route and occasionally on regional flights in South East Asia - mostly for business reasons. In those years, SQ was in a league of their own. They had really delicious inflight meal, innovative entertainment System.. And lets not to forget the SIA girls in those day when they wholeheartedly served the guests with the highest standards ever seen- great care and high level of adaptability to the guests behaviours, and also their attention to details. Fast forward to today, where should I start? SQ girls Downright rigid and robotic, like IATA police. Chaotic crew management. When it was 45 minutes before landing, the cabin crew already began to diligently enforce all passengers to draw the window shades open and put seat back upright. And they will go around checking with such great efficiency that would have made Hitler proud. One crew member even asked me to take off the sq earphones for landing, and the plane hasn't descended. Some crew in red kabaya were a few times seen to talk down loudly at the junior crew to get something done. Truly shocking for the passengers around. I still haven't even touched on the topic on the vast disparity in the way they treat passengers of different races. Now come on, why are we forced to be so uptight with following the IATA rules? What's worse - they enforce the rules like a policeman. One can easily get the impression that SQ is institutionalising their past best practises. Every moves of the sq girls are subjected to ISO9001 audit! I can reveal that the crew do this much differently on other competing 5 star airlines! Inflight meal-- absolutely horrendous, especially economy class meals. Regional meals replaced with bento box meals? Sure, the porridge taste OK. But the pasta and chicken rice don't. Pasta and vege were often overcooked when served. Haagen Daaz ice cream are gone. The wines taste cheap. Seats-- seats definitely feel harder and less comfy. On the 380 and 777, the Y seats are fine. They feel reasonably wide enough. But beware of their 787 dreamliner. Their Y seats are incredibly narrow. Many friends and family members commented the same to me. Inflight entertainment and WiFi Do not be fooled by their seemingly many choices on offer. The movie choices seem good, but many top-rated Hollywood movies and Netflix Shows are missing. OK, they try to make up for it by adding the krisflyer login and playlist option. Sounds like a nice touch, but if guests aren't looking forward to your entertainment options on offer, who will bother? Even kids movies feel cheap. And now SQ is trying to win back frequent flyers by offering unlimited WiFi only to krisflyer members registered on this flight, but not to passengers redeeming miles on other frequent flyer programs. Yikes! Sound like a trap. Krisflyer In general, award space availability for kf members have fallen. It also costs more miles to fly the same route as compared to other competing airlines. One glaring example is on the Singapore-Sydney route. I will leave it to you to do the research on the mile redemption costs. Overall, you can feel that SQ management is tweaking around with the onboard and on-ground experience in the face of greater financial pressure and competition. The overall experience feels cheaper, manipulated, and less premium than before, and they no longer justify the high airfare traditionally quoted by SQ. Standards have fallen. Frequent flyers loyalty deserves better elsewhere. I am so glad that I switched my airlines loyalty. The writer is a former PPS club member and former Krisflyer elite gold member, both membership of which have since expired. He is now proudly a gold member of 2 competing 5-star airlines which also flies to Singapore.","Why I no longer fly Singapore Airlines","3" "2023-08-21T21:06:57-04:00","Desktop","5","review","Phenomenon service is an understatement to this airline. I have taken many trips with many different airlines over part decades but Singapore airlines definitely give me a different perspective what an airline or airline services should be. They are very attentive, attention to details and very professional. On this trip, we took some of our trips with business class and some with economy. Both class provided exceptional services. One of my meals, from Singapore back to Newark, steak with oxtails and vegetables was one of my most delicious meals to remember. Man oh man, it was one of the best meals I have ever had on air. I usually have low regards for foods on air due to the atmospheric and pressure charges and taste buds changes but they managed make one of the most delicious steak that I have ever tasted in my entire life. By the way, I'm a steal lover. They executed my steak dish to almost perfection. The steak was medium, my favorite. The shredded oxtails was tasty, tendered and melt in your mouth. The veggies were perfectly cooked. One of the gentlemen gave me two different glasses of wines afterwards,n per my request, and they were great also. I gave my honest compliment to the gentleman who served my wines and he brought the chef over to thank my compliment. What a service! I regret I didn't take the picture of my steak plate. 🤦‍♂️ Highly recommend anyone to use Singapore airlines. Great job Singapore airlines and the team behind the food services. I have heard so much about you over the years but this was the first time I witnessed it. Better than I expected. Keep up a great work.","Phenomenal service is an understatement!","0" "2023-08-20T01:21:35-04:00","Desktop","4","review","SIN-HKG Business class were located on the upper deck I was seated in 93A greeted by ISM and senior purser before taking off, standard greeting nothing much. It was a 1-2-1 configuration but I didn’t like the fact that the leg test is on the side so basically when you lower the seats or if you were to sleep you have to shift your entire body cuz the chair is fixed, weird design Pre ordered their signature ho fun didn’t taste good it’s a little bitter as if it’s over cooked, fish was too dry, nothing like the actual keng Eng kee ho fun Lots of entertainment selections from their entertainment system but the best part of all is the free wifi on board for free for all first & business passengers as well as all krisflyer members","Good but not great","1" "2023-08-19T12:42:25-04:00","Desktop","1","review","Singapore airlines neglected to confirm my seat on their partner airline so I missed my flight because the gate agent wouldn't let me board (I was able to make it through security and check my bags). When I called Singapore Airlines support to resolve this they told me they could ""offer"" a rebooking for an additional $400 and a lower service class. So not only did they force me to reschedule a flight, they downgraded me and made me pay extra for the downgrade. AND I was never reimbursed for the difference of the economy/premium economy ticket. I have reported this company to the FAA and intend to sue them in small claims.","Singapore Airlines Scammed Me","2" "2023-08-17T23:59:42-04:00","Desktop","5","review","Great service by the crew,Henry and team did an awesome service- friendly and smiling. Food, seating was great. Highly recommend ","Awesome service by the crew ","0" "2023-08-17T09:03:37-04:00","Desktop","1","review","Originally booked a flight through Singapore airlines for my mother in law to fly from Melbourne to Frankfurt, several hours before her departure the Singapore to Frankfurt flight got cancelled. I spent a couple of hours on the phone talking to both Lufthansa and Singapore airlines to organise the re-booking of her flight, i was bounced back and forth between the two trying to organise it before she had to check in from Melbourne. The calls took so long i made it to Melbourne airport and instead talked to the service desk and asked about the cancellation and they said it will sorted by the time she arrived in Singapore. Her direct flight got switched out for a Singapore -> Delhi -> Amsterdam -> Frankfurt. After receiving the email of the change only half an hour before her landing at Singapore i tried to talk to Singapore airlines to her a replacement direct flight as due to medical and language barriers she would not be able to navigate the multiple stopovers. Two hours on the phone got me nowhere and apparently every flight was booked for the destinations from Singapore to either Munich, Frankfurt, Amsterdam, Brussels, London or even back to Melbourne at which point a family member would be able to her get to her original destination without the insane amount of stopovers. The staff just kept insisting there is no available flights even for the day after her arrival in Singapore. ","Lack of customer support and organisation.","2" "2023-08-17T01:31:34-04:00","Desktop","5","review","Excellent service from start to finish - very helpful and friendly staff, we left on time (actually early on 2 flights), great transfer service. ","Excellent ","0" "2023-08-16T23:30:58-04:00","Desktop","1","review","They lost my luggage on the way to Thailand, its understandable it happens. Whats not acceptable is how they pass you off to sub carrier then the sub carrier to insurer who just ignores your email. I get mail every week from Singapore Airlines about offers and Krisflyer points but nothing about my lost baggage and claim. I booked direct with Singapore airlines to support them and avoid third part interfaces. Very disappointing. Please consider who you fly with The photo shows some factual news:","Singapore Airlines, very disappointing. Ignores emails","2" "2023-08-16T11:27:09-04:00","Desktop","5","review","Brilliant. Read some of the reviews before and started to raise an eyebrow. But they were absolutely FANTASTIC. Nothing was a problem. Special mention to our hostess, can't remember her name exactly, she was Malaysian and lovely.","Fantastic ","1" "2023-08-16T02:08:22-04:00","Desktop","1","review","I have flown so many business class airlines in my time but never before with SA. Not only was the business lounge of the very poorest class I've ever seen but the actual aircraft was tired and old. My business class seat was sticking and the stewardess nearly injured her back trying to get it to move into its sleep position. The sewing on the seat was actually frayed - very old and tired. However this wasn't the worst - as my husband while away - had a severe spinal injury which meant that I had to try and have tickets reissued not once but several times as he had two very severe relapses necessitating emergency spinal surgery and months of rehabilitation. SA Customer Service were absolutely useless. Half the time - even with my flight details in front of them - they couldn't figure out the pattern of flight re-issues and each time even though it was obviously a medical emergency and could be verified at the highest level - they gave no help with the rebooking fees or the astronomical amounts required to rebook a ticket - the difference from the original ticket price and the re-issue price. I ended up paying for my business ticket twice over in the space of 6 months. Absolute exploitation of a customer who has no other options. We will never fly with them again and when I reported my concerns with this issue I was met with a very lacklustre response and a barrage of policy documents. There was not one person at SA who took any ownership of the situation.","Don't fly Singapore Airlines","4" "2023-08-15T11:25:17-04:00","Desktop","1","review","I needed to use all my accrued points that were about to expire from not being able to travel during the last 2 +years of Covid. The process of trying to get a flight was 100% manual, i.e. calling in to speak with an associate, and relying on the associates to verbally relay to you what flight is available. The website and app do not work. I have been playing with it for a long time. I consider myself to be a tech. savvy user. I had to call 4 times, and finally actually got the mileage redemption ticket via United associates who were able to identify the mileage redemption class ticket on Eva Air for me. Shame on KrisFlyer team! Singapore airline is totally overrated. Having a good in-flight service is only one component of customer experience. But having an outdated system that does not bring convenience needs to be highlighted when considering being a long-term value member.","Tedious Manual Process for Redemption Ticket","1" "2023-08-14T17:35:59-04:00","Desktop","1","review","We used SQ 875 from Hong Kong to Singapore for transit and SQ 964 from Singapore to CGK international airport in Indonesia, This is used to be the best Airlines. First of all it was delayed for 3 hours at the Hong Kong Airport with no air conditions in the mid of Summer in Hong Kong. The AC was on after the plan started to move. This delayed cause us to missed our connecting flight in Singapore. Arrive in Hong Kong again we had to wait inside the airplane for 45 minutes due to technical problems again with no air conditions. Now because of that we are booked on the next flight in which of course being 2 hours late, it is a good thing that are in side Changi Airport. The airport is not that great like people saying. Hong Kong new airport and Doha international airport is way better than Changi. I have to tell you about this airport too. Now after being 2 hours late they told us to go to Gate 69 in which we wait patiently with the other passenger and crew. Long behold on the boarding time, a staff came and spoke to the crew and the crew announced that the gate was changed to Gate 29. That is a 40 mins walked with no official announcement. By the way at Gate 29 it will still say SQ 964 and the official airport announcement board is still on Gate 69. This is the worst airlines experience that we had, this is way worst than Lion Air or Pakistan International Air. Singapore Airlines make these airlines looks way better. So we cancelled our return flight and only got 50% back after all of the fine, currency exchange etc even though we cancelled it 3 weeks before our returned flight. I recommended Avoid using Singapore Airlines at all cost. We changed to Cathay Air from CGK to HK and its a very nice experience with cheaper ticket price with a wonderful crew and better meal. Again Do Not use this airlines, you will regret it.","Avoid using Singapore airline or transit through Changi","12" "2023-08-14T01:39:54-04:00","Desktop","5","review","We were looking forward to our flight with Singapore Airlines last month. We had booked 2 business class tickets online for our departure from Sydney with a cancellation fee of $330 each. Unfortunately my wife was suddenly diagnosed with a major illness & had to cancel our flights 2 weeks before departure. I submitted the online cancellation with a copy of the oncologist report and scans. I received the full refund & waived the cancellation fee within 4 business days. Excellent service from the Singapore Air administration team. Thank you Singapore Airlines for the outstanding customer service. ","Excellent customer service ","1" "2023-08-13T19:35:45-04:00","Desktop","5","review","The service was excellent. Very impressed to see Singapore Airlines continuing to be one of my favourite airlines to travel with. The meals were excellent, inflight entertainment was excellent, and the cleanliness in the washrooms were perfect on both of my flights. It is always wonderful travelling with Singapore Airlines and will always continue to use the airline for future travels! Way to go Singapore Airlines!","Still my best airline!!","7" "2023-08-12T22:33:57-04:00","Desktop","1","review","We had the worst experience with Singapore Airline. We booked a flight on January to go to South Africa to visit our family, everything was good until my husband had an accident and had to have a major surgery 4 days before our flight, therefore it was medically impossible for us to travel. We first contact Singapore Airline and they told us that as it was a medical emergency, it was not a problem for us to change our flights later on when we have a date, so they cancel our ticket. After a few weeks, we contact them again and a different person answered the phone telling us that we could not possibly change our flights as we had booked through an agency, and we need to now contact the agent. The agent has already informed us that they could not possibly help us as this was a policy of the airline and we needed to contact them directly. It has been almost 4 months and lots of hours in the phone, and we still haven't managed to change our flights! We are very disappointed as we paid for our tickets and are not cheap! We were not asking anything for free we just wanted our flights to be changed or our money to be reimbursed!","Word Customer Service!","4" "2023-08-11T20:46:49-04:00","Desktop","1","review","Disappointed with SQ ground service. I accidently left my water bottle at SQ 956 seat number 17A on August 2. I have reported the case directly online with case number SQFP030823039727 after several attempts to contact the SQ customer service LA/SING/JKT. Today August 12th, 10 days after, no one following up my case, no email, no phone call, no nothing!! what ashamed","Dissapointing Service","4" "2023-08-11T17:16:07-04:00","Desktop","1","review","Definitely not the best airline and I wouldn't consider it to be anywhere in the top class. Absolutely the worst experience one could imagine. Toilets were disgusting and dirty. Staff were unpleasant and not very friendly. Seating is basically on top of each other so you can't eat. I would highly recommend you utilize another airline for the amount of money you pay. ","Do not fly Singapore Airlines ","3" "2023-08-11T05:16:54-04:00","Desktop","1","review","Lousy help desk at Terminal 3. I flew in from Brisbane. Went to the connecting help desk. She couldn't even tell me which terminal I landed and which terminal my connecting flight is from. The business class didn't even have a choice of food. Only vegetarian. This us after paying $8000 for the trip. ","Singapoor, yes poor, Airlines ","2" "2023-08-11T02:37:37-04:00","Desktop","2","review","Was expecting better from Singapore airlines but premium economy is nothing besides a bigger seat. Food was just ok, No amenities kit, not a great selection of entertainment. The poor passenger in front of me had a seat that wouldn’t recline. Overall it was not worth the price. Definitely have had better experience with other airlines. Only saving grace was the ground staff and flight attendants were wonderful. ","Just meh!","0" "2023-08-10T15:41:43-04:00","Desktop","5","review","Our experience with this airline was unmatched on our trip. The staff were attentive and lovely. We were in economy and had plenty of room. We didn't feel we needed to upgrade (which we felt on other airlines). The experience was wonderful and I couldn't recommend them enough.","Economy or premium?","0" "2023-08-10T05:32:52-04:00","Desktop","5","review","Every time I fly on Singapore Airlines my experience is excellent. The quality of service, food, entertainment system, & cleanliness all, in my experience, make it the best airline in the world.","BEST AIRLINE IN THE WORLD!","0" "2023-08-09T17:33:00-04:00","Desktop","2","review","I have used this carrier on several trips and three of the last four the flights the inflight entertainment was broken and food only average. I was offered a voucher for the entertainment stuff up, but on a seven hour flight with children, noise cancelling would have been a god send. The flight was also late with embarkment some what. Shambles They had the hide to offer us economy seats to move to watch movies when half of business was empty. After so many time of poor service I will choose another carrier from now on. I don’t know how they continue to rate so high with expectation. Tip. Don’t bother asking for upgrade it won’t happen.","Singapore air on the decline","0" "2023-08-07T22:24:51-04:00","Desktop","1","review","Firstly, the staff on the plane were fantastic and helpful. I have no complaints for them. The complaints all come from the company itself. It used to be a luxury airline to fly with. Now they have gone the same way as British Airways and become a disappointment. No over-ear head phones, just little cheap buds that are difficult to hear with. The food is really cheap and bad. Boarding happens from only the front of the plane. They let business board, then after a few minutes they let economy board walking straight passed their not so private business seats. I highly suggest avoiding Singapore Airways now and take a cheaper flight.","A shadow of their former self","0" "2023-08-05T23:48:04-04:00","Desktop","5","review","What a wonderful experience with Singapore airlines , although the stewards were working very hard keeping me and the rest of the passengers happy nothing faced them Well done","Singapore airlines ","0" "2023-08-03T20:55:22-04:00","Desktop","5","review","My previous experience three weeks earlier was a little bit disappointing (BOM-SIN-BKK), however, there were two excellent flights this time: SQ707 BKK-SIN on 26 July and SIN-BOM 31 July. The crew on the SQ707 on 26 July were exceptional (IFM Geradine, LSS Jane, FSS Gift, FSS Moon & FS Arif), wanted to get their names since great and dedicated work must be recognized. As already said, superb crews on both flights, excellent lunch/dinner, and flights on-time. The only gripe is that I don't seem to get a comfortable position on the B777-300ER: the angled position is quite awkward and my back hurts after two hours - prefer the A350 over the B777-300ER. This, of course, is a matter of personal taste only.","Two excellent flights this time!","0" "2023-08-03T16:54:03-04:00","Desktop","2","review","Flew with Singapore Airlines with my fmaily members of total 2 adults and 2 kids and this time sitting at Economy Class. I am expecting the usual great service, smile and courtesy with reasonable food but I am rather disappointed as compare to those reviews that I read. The male steward, I guess the supervisor (as seems older than everyone), just like a robot and does not have expression on his face when offering service to the passenger. In fact it is close to ""does not care"" kind of attitude. Food, just so so Entertainment is the only thing good about this flight.","Good but not great!","0" "2023-08-02T05:26:44-04:00","Desktop","1","review","Very disappointed and I will never use their economy class. They are using ""sustainability"" as an excuse to cut down any services like an amenity pouch (They will give you only if you ask for it, rather than provided on your seat like other airlines). The food is just average, served in the same presentation as economy even you select meals from Book the Cook. Toilet is shared with economy passenger so very crowded and dirty. In-flight snacks are carefully hidden and guarded in galley that you need to ask what you want to cabin crew rather than enjoying selection. I will take Emirates or Qatar next time. No more SG.","Disappointing premium economy","2" "2023-08-01T13:17:26-04:00","Desktop","5","review","My upgrade to business class due to a missed connection proves again that SQ is my favourite airline. The special treatment was very much appriciated.","Upgrade to business class","0" "2023-07-30T22:22:26-04:00","Desktop","5","review","Just the perfect experience, and in my favourite aircraft (A350)! If something could be said that maybe not all like is that the ""style"" of the interior design of SA might become a bit all-too-classic, thereby dated. But this is just a visual thing and let's not discuss about colours and so! And, indeed, with a set-up that 4 seats (1-2-1) over the width of the aircraft are present as compared with the 6 seats (2-2-2) for the same class and aircraft with e.g., Lufthansa, it is more than clear that the privacy space and the size of the bed for the night is EXCELLENT!","Rightfully at the top!","1" "2023-07-30T22:18:55-04:00","Desktop","4","review","If you are a vegetarian pl avoid Singapore airline . They will starve you . Emirates like airlines understands better . You get same food and you envy the non veg eaters . Plus some of the staff mouth hygeine is bad ","Disappointing ","0" "2023-07-29T16:16:47-04:00","Desktop","1","review","How this airline wins any awards for ANY aspect of its service is beyond me. Flights delayed, bags lost, completely incompetent customer service. I can track my pizza delivery down to the last km, but Singapore Airlines cannot tract a bag, if you have a choice, don’t book this airline. Emirates are so far ahead of these guys in every single aspect, it’s hard to believe how they survive. Nice friendly cabin crew, that’s where it ends. Let’s see if our bags turn up today ??","Don’t book A flight to Bali with Singapore Airlines.","3" "2023-07-26T18:46:57-04:00","Desktop","5","review","Our flights were rescheduled a few weeks ago which left us with only an hour to transit in Frankfurt. Yee Yang, ably supported by his seniors Aminah and Kyi, did everything he could to make sure we could make the connection - including requesting for our Munich transfer boarding passes to be waiting for us at Frankfurt Whether or not we make the connection, we appreciate the thoughtfulness Thanks Yee Yang, Aminah, Kyi","Great customer service","0" "2023-07-25T18:51:16-04:00","Mobile","1","review","Singapore airlines cancelled our flight from Copenhagen to Reykjavik and offered a refund we accepted a refund and were led to believe this was happening and now we are being ignored this company is a corporate bully a law unto itself not accountable and you are powerless don't give them your money","Fancy advertising no substance","1" "2023-07-24T19:46:57-04:00","Desktop","1","review","Our flight was delayed and they made us wait in the plane for 5 hours. There was a time for about 30 mins to 1 hour wherein there was no light and air conditioner inside the plane. They made us embark to the plane and gave us food stamps. The thing is, we had an another flight from another airline and we made sure to have a 6 hours layover when we arrived to the final destination. But since we were delayed we didn’t get to take the plane. We asked about our situation while we were at our stopover if we ever missed our flight because of the delay they told us that when we get there (the final destination) if we ever have to take the next plane the next day they will give us a full accommodation. But, when we got to the final destination they denied us and told us that they can’t do anything about it and that we have to pay for our own and ask the other airline. Luckily, the other airline rebooked us for the latest flight that we could get which is tomorrow noon. I just feel really disappointed of how things went.","Dissappointing experience","1" "2023-07-23T12:37:36-04:00","Desktop","1","review","By traveling Singapore airlines is my worst experience all my travel history. I never experience such uncomfortable business class seats the bed is so hard while traveling i developed pain in my back there is no space to straight your legs one has to sleep on a angle i could not sleep in my journey. There is very limited menu for the food specially for a vegetarian. The Delhi Singapore staff is rude and service is very bad. I want Singapore airlines should refund my fair. This my first and last time traveling in Singapore airlines. Will never travel or recommend any one. Raghu vyas well known imaginary realism painter in India. ","Horrible experience in Business class","1" "2023-07-23T10:17:50-04:00","Desktop","1","review","Had the most horrific dealings with Singapore airlines check in manager at Changi airport, firstly my wife is registered as disabled and my wife and i are both in our 60's. We booked extra legroom seats because of my wife's disability and returned from Singapore to London Heathrow on flight SQ306 on Monday 29th May 2023, we had a really upsetting and stressful experience after we boarded the flight, this was also witnessed by the cabin crew who have submitted a separate report by leading steward Benjamin Khoo. The problem was caused by the boarding gate manager in Singapore, we boarded at gate 9. The first issue was that the seats we had booked were 31A and 31C in premium economy were emergency exit seats and we were told that we would have to be moved because of my wife's mobility issues, this was fine and we were allocated seats 32H and 32K, we were taken to the gate (my wife in a wheelchair) and boarded with no issues and got settled into our seats for the long 13 hour flight home. Obviously the people who were originally in the seats that we moved to were offered the free upgrade for the extra legroom seats we had originally booked, this is where the problems started. One of the passengers ( a male in his late 20's early 30's )who was moved was not happy with the free upgrade and there was obviously a lot of discussions taking place which we could witness from where we were seated but did not know the content of, eventually the check in manager entered the plane ( the same man who gave us our new seats ) and after a few minutes of talking to the man in his 20's / 30's came over to where we were now settled and said that the man was not happy with his new upgraded seat and wanted his original seat back, he ordered us to move to seats 33F and 33G which were middle aisle seats, i told the manager that my wife needed to get up and move around to stop her seizing up, but he was not interested and said move or he would have us escorted from the plane, he was extremely rude and arrogant and was not interested in my wife's disability and the pain it then caused her to move again, he was more interested in letting a fit and able young man have his original seat back. this exchange was witnessed by multiple passengers and crew, the lady who was moved with this young man was not happy either and would have been happy to stay in her upgraded extra legroom seat, if this is the quality of management that Singapore airlines wish to employ we will never travel with Singapore airlines again, this man has single handily destroyed my faith in Singapore airlines. The stewards on the plane were very sorry for what they had witnessed and truly did all they could to try to make up for what had happened but ultimately this check in manager represents the whole of Singapore airlines and this individual had no concern or care for my wife's disability, my wife was extremely upset and we both felt stressed and anxious by this extremely unpleasant experience and would like to think that some form of action be taken against the manager that caused this issue. I emailed Singapore airlines on our return and received a reply which blamed the crew on the plane, i replied telling them the facts again but received no reply, i have tried contacting Singapore airlines a few times and have given them plenty of time to reply but now is the time to tell the world just how Singapore airlines deal with disabled passengers. Finally, i was promised a refund for the upgraded seats we had paid for but have still not received anything, my next email will be to the AviationADR as Singapore airlines clearly do not care about disabled passengers","Singapore airlines, Worst airline ever","2" "2023-07-21T16:56:45-04:00","Desktop","5","review","We flew from Sydney to Penang on Singapore Airlines and it is easy to see how they keep winning so many awards. Easy check in via the automated kiosk system, boarding was simple on both flights and the flight itself was great. The staff are helpful and very friendly. Both flights were on very comfortable aircraft (A350 & B738MAX) and overall it was a great experience and a wonderful start to a three week trip.","Singapore Airlines ticks all the boxes","0" "2023-07-21T06:50:06-04:00","Desktop","1","review","CHECK your charges! Was supposed to be charged X amount and ended being charged extra $140 AUD. I emailed SIA to credit the difference but after 2 months of emails and investigation of the problem, they said it is my bank's fault. I contacted my bank and they replied within one day to say that it is indeed SIA putting through the extra charges. I emailed the reply from my bank to SIA and SIA has stopped replying. I am so disappointed. Why is it so hard to get good customer service these days? My bank has advised me to initiate a dispute in the transaction and initiate a chargeback but this was not the desired outcome i wanted. Customers are just not looked after anymore these days. So disappointed and appalled at SIA customer service!","Overcharged! Poor customer service. Disappointing...","1" "2023-07-18T20:37:03-04:00","Desktop","3","review","4th July 2023 As we boarded The flight from Delhi to Singapore, we were told that all the seats of Business Class the Seat power is not working. It means that the seat functions like Recline, lie flat, seat USB power, Seat controls nothing would work. Further, the inflight entertainment for entire flight was faulty and not working. We had a bad experience for the 5 hour long day flight.","Seat power (recline, lie flat) for entire business class not working, In flight for entire flight not working","0" "2023-07-18T20:22:27-04:00","Desktop","2","review","I had a disappointing experience contacting Singapore Airlines Customer Call Centre. I had to contact them on regarding my concern related to my flight. I called in to change my flight date and it was 3 months in advance. There was constant background noise, making it extremely difficult to communicate with the agent. It felt like I was in a night market with the background noise of other calls. I hope Singapore Airlines will quickly address this problem and make improvements to their call center operations, ensuring a better and smoother customer service experience for all passengers.","SQ Contact Centre Terrible","1" "2023-07-18T20:20:20-04:00","Desktop","2","review","I recently had a disappointing encounter with Singapore Airlines' contact center that left me dissatisfied. My intention was to seek assistance regarding a flight booking issue, but the experience was impaired by faulty equipment and communication system on their end. Upon calling, there were crackling noise in the background. It seemed as though there was a significant issue with their communication system or headset quality. Despite my efforts to communicate my concern, the representative's voice often faded in and out, causing immense frustration. This hinder our communication and my concerns were hard to address smoothly causing immense frustration. ","Bad communication system","1" "2023-07-18T18:09:50-04:00","Desktop","1","review","My girlfriend has coeliac so she needs gluten free meals. She is also vegetarian. Unfortunately singapore airlines cannot cater for gluten free meals that are also vegetarian. They are also unable to give us complete list of indgredients of the meals, so there is no way we can’t check ourselves. When we call customer service they are unable to call kitchen or re-clarify list of ingredients on the menu. For some reason they assume that if you are coeliac you can’t be vegetarian. So disappointing especially by its customer service as they can’t help with my simple queries of list indgredients on the menu. Thumbs down.","Doesn’t cater for meals that are gluten free and vegetarian","1" "2023-07-18T15:49:44-04:00","Desktop","1","review","We booked return business class flights to Europe on flexible tickets. It was then necessary for us to change the Sydney Paris leg to Sydney Istanbul on a later date. The ticket conditions stated ""Booking change fee Complimentary (a fare difference may apply)"" . We expected this fare difference condition to be applied in good faith. Singapore Airlines imposed a 30% penalty for this change. I questioned the Singapore Airlines staff on this 30% penalty in two regards Firstly, we were changing to a shorter, cheaper flight, why was the cost increasing? * Flight Time for Singapore Paris is 13h 35m. Flight Time for Singapore Istanbul is 11h 0m * The fare for Sydney Paris is AUD7792.39-8217.25 The fare for Sydney Istanbul is AUD 6342.59 at the time we proposed the change to the booking. Secondly, part of this change is that an airfare Singapore Paris on 26 Aug is now made available for sale by Singapore. The price of this fare is higher than the Istanbul fare which would be taken off the market by our change. So as well as charging an extra 30% for the outward bound leg of our journey, Singapore profit further by the higher sale price of that Paris fare. Singapore may well say that they might not sell this fare. Perhaps, but they also may not sell the Istanbul fare. Despite interactions with many many Singapore Airlines staff, not one person ever answered the issues raised, or in any way ""owned the problem"" To make matters worse the Singapore Airlines representative proudly told me there was ""no penalty"" for the change in booking. In such case why the 30% charge for changing to a cheaper flight ? So while I understand “revenue maximisation models” I also understand concepts of acting in good faith with customers. How does this latter concept factor in their penalty ? Singapore Airlines talks with pride about the experience it provides to people who fly with them. The process we are going through now is part of that experience. All we were looking for is that people act in good faith and with fairness. These practices should really be reviewed by Australia's consumer protection authorities. The statement ""Booking change fee Complimentary (a fare difference may apply)"" is clearly grossly misleading. That should be our next step.","Why can't Singapore Airlines act in good faith when altering bookings. ""Complimentary / No penalty"" should mean that.","1" "2023-07-17T04:55:32-04:00","Desktop","1","review","This unfortunately has been one of the worst experiences I have had with any airline, ever. Singapore Airlines consistently deliver inaccurate information to passengers, and in mine and my partners experience, point blank lied to our faces when we checked in for our flight by telling us we are permitted to skip a leg of our journey, which caused our return flight to be cancelled and leaving us stuck in Singapore. I spent 2.5 hours on the phone to Singapore Airlines customer service costing hundreds of pounds trying to resolve the issue, only to be told that the airline aren't going to do anything else for us, to rebook a new flight for 3 x the price originally paid, and hung up the phone. When I returned to the UK my complaint was escalated to R. Bartlett in the UK complaints team, who failed to review the complaint in detail, disregarding majority of the information I provided. This airline and customer service have fallen incredibly short here and I would suggest anyone who is thinking of booking with Singapore Airlines to think again - although the service and product itself is great, the customer service leaves a lot to be desired.","Incredibly poor customer service team","2" "2023-07-15T18:23:15-04:00","Desktop","5","review","Credit given where credit due: A+. Singapore Airlines never ceases to impress. From check-in to flight to arrival at wonderful Changi Airport its an A+ to all. Super crew on board - they ought to run training courses to other airlines as nobody can match them. I transit Singapore often and have never had a problem - reliable, timely, clean, professional. What else can I say? ","World leader in service and quality. Always. ","0" "2023-07-15T11:40:44-04:00","Desktop","5","review","SQ is my go to airline for regular travel between Australia and Europe. This leg we flew Airbus A350 (6 years old) Which was fully booked. Row 54 E&F (middle seats). These are always a good choice as you only have to let one person out when they need to go to the WC. The seats are actually very comfy for the 14 hour flight. Once fully reclined my legs could go fully stretched out under the seat in front. The IFE is excellent with so much to choose from. Once set up, it can remember what you were watching for the next onward flight. The service was pretty good. A nutty snack and a drink offered soon once airborne followed by a meal service and another drink with the meal. Plenty of snacks on offer between meal service (at a request) and also amenity kits (toothbrush, socks, eye mask etc) are available on request. Pillow and blanket were issued to each seat. ","SQ doing a fine job as always. ","0" "2023-07-13T17:41:11-04:00","Desktop","1","review","The journey was good. Thr think that very disappointing as the staff in the check in was saying we will get bassinet chair as we have infant 10 months with us But when we enter the flight we got the seat in the middle and closed by the window. At this point my trust is fall into this company How the staff can't manage the seater which is very bad . As we did online check in as always the bassinet chair they block . Now we have flight back to Dubai again and facing the same problem . Seems like we are bagging to have bassinet chair and never Happen. I regret that i chose to flight again with Singapore airways. Next i will never recommend to anyone who bring the baby to flight with. Is very disappointing and annoying !!!!!","Bassinet chair requests for infant","1" "2023-07-13T04:19:32-04:00","Desktop","2","review","Apart from a bit more space Premium Economy experience was very poor. The blanket came out of the sealed bag all creased and looked as if it had never been laundered and the small amenity kit came came out of a bag that looked all crinkled as if it had been used before.The seats gave a little more room but the leg rest was pretty useless and gave no support especially if you also used the footrest which in itself was more of a hazard than a help.My seat had a patch on the armrest and the other armrest was non existent as it housed the tray table which when in use sloped to one side. I used book the cook for the food and was expecting something special but it was no better than a normal economy meal and I did not eat it.It was presented just like economy but with a bread roll perched on top,the chicken was like rubber and the frittata for breakfast looked like a block of lego and was more style over substance.Because I asked for a hot chocolate I had to waite half an hour until the other meals had been served. In a nutshell the seats were dirty and shabby,the food and service very poor and not worth paying extra for.I have traveled on Air France premium economy in the past and it was a much better experience.","Premium economy needs improving","1" "2023-07-11T02:51:22-04:00","Desktop","1","review","This was the worst flying experience we have ever had. It started with a chaotic and uncontrolled boarding at the Changi Airport. There was absolutely no checking of the tickets or seating. Boarding was more like a stampede. Flight was delayed for around half an hour for a technical reason. In a Premium Economy class for dinner we were only served with a slice of soggy, tasteless, stuck to a paper cardboard, pizza. After that, during night, there was no service whatsoever. We were sitting in the first raw, on the side, unfortunately right next to the storage compartment that the crew members were constantly using, mostly for their own personal things. Door opening and closing, read banging, was going on for the whole night. Seats were uncomfortable, making sleeping difficult and hardly any better than in Economy Class. Throughout the night it was very cold and the given thin blankets were rather useless. There was no free wifi also. For breakfast there were 2 choices of food and both were of very poor quality. Neither for dinner nor breakfast did we have cloth napkins. On disembark from the airplane we were directed towards Economy door. Summary: Avoid Premium Economy on Singapore Airlines at all cost, do not waste your money. Overall, we found flight crew unfriendly. ","Worst Flying Experience","0" "2023-07-10T18:52:00-04:00","Desktop","1","review","I did have one booking for 2 persons, so 1 booking with 1 booking number. Return tickets Cebu Amsterdam. Our flight on January 24-25 2024 has changed. Landing in Singapore on 5.55 am and leaving at 6.20 am. But it is impossible to be on both flights, because landing and take off are around the same time in Singapore. My original booking had between 2 flights, 2 hours and 25 minutes. No computersysteem does check that before? So had to cancel my booking and get refund. And Singapore Airlines? Goodbye!","Worst booking ever","0" "2023-07-09T01:20:01-04:00","Desktop","5","review","We flew Heathrow/Singapore/Bali 22nd June and back again 7th July. A family of 4 All 4 flights departed and arrived as scheduled. The seats were comfortable, service excellent and food pretty good. Would definitely recommend.","Impressive economy service","1" "2023-07-08T00:48:37-04:00","Desktop","3","review","Mel to Sing, no more chicken meals and on the way back, the same happen. Could only offer fish. Sing to Mel flight SQ217, no drinks served to the back five rows.","No chicken meals.","0" "2023-07-07T07:28:19-04:00","Desktop","3","review","We are frequent flyers with SIA in the route. But this time we experienced the SIA service quality having degraded substantially. Especially food quality and quantity were substantially downgraded. Unlike other top-level full-service airlines, we found SIA now stopped providing toy/amenity kits for kids. 2-hr free wifi in the economy was good..but it seems SIA is trying to make benefit in the wrong way by increasing the price substantially and downgrading the service drastically. Additionally, unlike pre-covid now SIA started providing 25 kg check-in unless someone buys a flexi ticket (pre-covid it was 30 kg for all fare categories in this SIN-CCU-SIN route). This was overall disappointing service compared to the earlier experience with SIA.","Downgraded SIA service at higher cost","1" "2023-07-07T03:02:34-04:00","Desktop","3","review","The expectations for a five-star airline are always high and this review reflects our high expectations vs the reality we experienced on our recent flights BOM-SIN-BKK: THE PROS 1 Cabin crew: highly motivated & upbeat. Excellent ambassadors of SIA. THE CONS 1 Aircraft B777W: a noisy aircraft (when sitting next to the engine, 18 A). Avoid! 2 Seat: if you love sitting in an angled position during take-off and landing, go for it! The captain switched off the seatbelt sign 45 min into the flight due to heavy rains in India and 30 min before landing, a back ache as a result. The bed is comfortable, though, managed some 1-hour sleep on the flight. 3 Meal: didn't book the cook. Very spicy ex-Mumbai. When flying a five-star airline and spending a small fortune after Covid-19 for the flights, the expectations are really high. Those were not met by SIA, unfortunately, partly due to the poor transit experience at Changi Airport (i.e. T2 under renovation, T2 lounge poor). SIA seems to be OK the air, but poor on the ground at present (T2 in particular). Five star? No, not at all. The cabin crew are absolutely great; the rest of the product leaves a lot to be desired (at T2 at least).","A five-star airline? Not exactly","0" "2023-07-06T17:48:15-04:00","Desktop","3","review","Singapore Airlines have always been a favourite for service food and on time.however post COVID still very good service but food unacceptable terrible no taste like eating cardboard.they have lost me . things didn't get any better on the return home.maybe we should give Jetstar. a chance.","service good food rubbish","1" "2023-07-05T20:47:24-04:00","Desktop","2","review","Well where to start. My wife and I were travelling with our 2 children 1 and 7yrs old from Per to Lax return, mid Feb....yes I know, we took our little ones on business but for the most part they were good kids. Notably the 1 year old is slugged almost $1000 to be in business class, nothing more, and the 7 year old is slugged full fare ~7k. (Not whinging about that, just adding the details for those who may be curious.) So ill shave alot of the issues out and just provide the good stuff. From the moment you arrive at the Perth broom closet also known as the Singapore airlines lounge, you find yourself thinking hmmm ok, maybe emerates would have been worth the extra 10k. The Perth lounge for Singapore is or at least should be embarrassing for the company. It's more dr waiting room, where everyone starres at each other and of course there is zero ambience. No music No nothing, just the sounds of people going to the toilet in the background....after they have cued for the only single toilets available of course. Once settled .....Into standing around, because there are no seats, you find yourself wanting a 5am coffee, however of course there is only 1 lady working on what can only be described accurately as a coffee cart, by herself....as Friendly she is though,.there is one cart surrounded by over 150 people...you couldn't dream up a funny script like this if you tried and of course, this is real. Don't worry it gets sooooo much better. We decide to leave the broom cupboard and wait amugst the masses for a cuppa (not bad for a 30k investment), and of course we had more luck seeing jesus walk on water before we got anywhere near the front of the coffee line....so no coffee. By now though, we have the most amazing backing tracks to compliment the seamless singapore airlines experience....yep. you guessed right, the 1yr old was now performing some fine out of key opera, and to be honest, pre coffee in a 30k hole, I couldn't care less...sing my son, Let the airline hear your talent..... As we step onto the plane, which did depart on time, we are quick to learn that the seats don't operate correctly.......ohhhhh goodness....this was meant to be a 20year anniversary gift to my wife.....really it's just a kick to her shins as this is off to a fine start...... So I hail the cabin manager who offers to tape the seat with....GAFFA TAPE. No joke, gaffa tape......We took photos because it was quite romantic and no one would believe us if we told them, loo so photos were a must. Set off in flight and safe to say, im hungry and looking forward to the 'book the cook'meals I pre ordered and recieved confirmation for....I mean seriously, what could go wrong considering, I pre planned so far in advance with so much excitement.....hmmmm, complete failure' I actually never recieved a meal. Once everyone was finished, I though, struth, I better ask these clowns where my meal is....I was told I never ordered anything, even though I showed them my book the cook confirmation receipt from the Singapore airlines app. That's OK though, I'll settle for a coffee. It's not like a paid for a premium service or anything, so I quickly readjusted my expectations 😮‍💨... You know, I could continue on with this review but im certain it will either be ignored or fall on def ears, so I wont bore you all with the many further issues on each leg of thr trip, however I can assure you the rest of this trip was terribly remarkable in a horrible sence, with problem after problem, coupled with arrogant, horroble cabin crew service for the.most part. There was a real sense that the crew thought they were the the best out there and our concerns were insignificant.....as I point to the gaffa tape lol for example. So an update post flight, I write this review early July where I've just called the company to simply ask they provide me and my family our business reward points we were entitled to having paid a small fortune....... BUT of course I've been given the run around and told that my account is dormant and therefore the points won't be allocated unless I make a new account. That would be fine if it was an old account, but I created the account beginning this year, pre flight.....the company truly is shonky. Summary: look as you can probably see reading this review, there are a few take away points, amongst many. For me most notably, is whilst Singapore's prices appear on the face of it to be better priced, there is clearly a reason for it. I don't dispute anyone who states they had a good experience with the airline and that I'm full of it....thats fine, but those people saying thst may not be payong in excess of 30k for their fligyts either.....however what I would caution is that this story of horror is actually true. It's not embellished or a joke, it's sadly true. This story sits In isolation of course but none the less it's a true story so it should make.someone second guess any thought of paying big money with this mob, considering at no point can you drop.in and sepwk to someone and get thr issues fixed and reviewed. All you can do is call the call centre as I have, and discuss the issues on all 4 flight legs with Singapore that were just terrible. Now if you snag a great economy fare and it's just you and a partner then fine, you roll with the punches, BUT if you are looking to pay in excess of 30k in flights for something special, it may be better to go with an airline that will deliver. An airline that cares about their reprutation and the implications of their poor sevice and how it impacts others. It was our choice to spend this much I know, but the cautionary tale is still there for Any prospective people wanting to treat themselves moving fwd....id say avoid singaapore airlines for special occasions/business. I'd be happy to answer any questions from any one considering the same venture, as i wouldn't wish our horrible experience with sinagapore airlines, upon anyone. They ruined our special anniversary and STILL can't be of any help to us, simply fixing our missing points. Very dissapointing, never again. ","Our Love for Singapore airlines broken in flight","4" "2023-07-05T07:46:40-04:00","Desktop","3","review","On the flight from Singapore to Johannesburg we had very good service from the flight attendants. However on the last leg from Jnb to Cape Town both the male and female flight attendants were very abrupt and even rude especially to my wife sitting at seat 16F, not caring like during the main flight. We do not expect this type of treatment in business class. Singapore airlines need to investigate who those flight attendants were and do something about it.","Jnb to CPT leg of flight very bad service","0" "2023-07-05T07:05:13-04:00","Desktop","2","review","The stewards onboard the flight from singapore to london did not offer any water or fluids throughout the whole flight which we considered very poor service. They did offer them with the meals but not at other times.","Poor inflight service not expected from Singapore Airlines","0" "2023-07-04T04:17:36-04:00","Desktop","1","review","This must be one of the worst Airlines out there. I would recommend any potential passengers to reconsider and consider alternative airlines","Worst Air Line","1" "2023-07-02T21:28:29-04:00","Desktop","2","review","SQ feels like a 5 star airline if you are flying first or business class. But if you are in economy or premium economy, this is not the case. On a recent premium economy flight from SIN to SFO, I was reminded why SQ continues to fall behind many of its competitors. Biggest complaint is the food, particularly for long haul flights. Consistently poor quality and presentation. LH, BR, BA, SK, among others, serve an enhanced meal, service and cabin experience vs SQ to match the price difference that premium economy commands these days. For economy, food plus seats are the issue. While I was not in economy on this particular flight, the new seats on A350s (regional or long haul) are too narrow and hard. A big downgrade from SQ's older economy seats. ","Premium economy is more economy than premium; food needs upgrading overall","0" "2023-07-02T00:11:14-04:00","Desktop","4","review","The SQ experience is great. But the food somehow is never fully satisfactory. We pre booked Indian Veg food from Hanoi to Singapore. The food was poor in taste, quality, presentation and quantity. Unfortunately no one has been able to address the issues. The beans poriyal was under cooked, the rice was tasteless causing us to choke, the dhal was average. Overall it was like 1 star South Indian joint where the chef has no idea what he is cooking. Pls stop serving dinner or lunch as South Indian Veg as the chef or his team cannot cut it. North Indian food is great so pls stick to this. Also the South Indian breakfast is so much better. Pls try to stick to North Indian for lunch and dinner and South Indian for breakfast. ","All was great except the lunch (Indian veg Terrible)","0" "2023-07-01T14:58:45-04:00","Desktop","1","review","I had to make a change to my trip, and the agent on the phone gave me the quoted amount I should be expecting back. When the payment came to my credit card, it wasn't the full quoted amount. So I've been calling every single week for the last 7 months to get my full refund and have received nothing back. Nothing on twitter, phone or email. I don't understand how they can be qualified as a premium service airline.","Waiting 7 months and counting for my full refund for a cancellation","0" "2023-07-01T07:24:20-04:00","Desktop","4","review","Singapore Airlines is always of a high standard so it seems odd that I would feel the need to do a Trip Adviser Review but there were two wonderful ladies that were part of the cabin crew that I feel I need to mention by name. Tan Chai Ming & Anisah Ahmad you were just so lovely and kind to, not just me but all the Passengers and I would like to thank you for looking after us so very well.","Great People Make A Great Service!","0" "2023-06-30T00:10:04-04:00","Desktop","1","review","I used to think Singapore Airlines was worth the price difference, but this is getting harder and harder to justify. Miles redemption is increasingly difficult, and trying to upgrade a flight is pretty much calling customer service to hear ""well, yes, that flight is *technically* upgradable, but not with miles until 3 months from now"". Lounge access is not really a positive anymore, the Changi lounge is so packed you cannot find a seat, and when you do, the cleanliness leaves much to be desired (tables full of rubbish). Trying to earn miles is also made frustrating. If you pay for a couple tickets with the same cards, your miles are split across two passports, because forbid it that families travel together. Save yourself the trouble and pick one of their cheaper competitors, and purchase that upgrade in cash.","Not worth the premium anymore.","0" "2023-06-27T18:13:50-04:00","Desktop","3","review","Singapore Airlines is trying very hard to be the best airlines in the world. Probably it only applies to First Class. First of all, inflight meals of economy class were terrible. And I’m trying to reclaim my miles of my flight from SFO to YVR. (I booked that flight on SQ official homepage), Air Canada is the Star Alliance and SQ partner. The first stfaff (VK) replied me that “we will not be able to add miles for your Air Canada flight”. He has no knowledge that Air Canada is SQ partner. I told him that Air Canada is SQ partner airline and shows him a screenshort of my my KrisFlyer account,  the claim missing miles page shows AC (Air Canada) is SQ airline partner and is able to choose to claim for missing miles. Then the 2nd staff asked me to attach all the documents to reclaim my miles. I’m still dealing with them and so far they have all different staff to reply me. (Aleady dealed with four different staff already). I think Singapore Airlines can do better than this. This is such a disappointment with the Airlines that chosen as the BEST in 2023. You really have to improve your inflight meal (economy class) and customer support’s quality.","Best Airlines only for First Class?","2" "2023-06-26T20:46:18-04:00","Desktop","1","review","Travelled on Singapore Airlines with my husband and almost two year old twin daughters from Brisbane to Munich. Before leaving Australia I had called customer service to request that all our meals be made dairy free (including my two year old daughters). I was informed that I would be able to request this online. I made this request about two weeks prior to leaving; however, once on board our first flight from Brisbane to Singapore flight crew informed me that there were no dairy free meals available for our daughters. The flight crew tried to make a request for our next flight from Singapore to Munich but again there was no food available for them on this flight. I had packed back up food for them, but it is obviously difficult to travel over 35 hours with substantial meals. For these two long haul flights my daughters pretty much ate crackers and fruit the entire time. Crew on board told me to call customer service again before leaving Germany to ensure there would be dairy free meals for our flight back to Australia. I called Singapore Airlines two days before leaving Germany and was reassured that meals were already requested for my two daughters and that they would definitely be dairy free. Wouldn't we be surprised when the exact same thing happened. There was absolutely nothing they could eat. Flight crew told me that maybe customer service had misunderstood. Upon arriving home, I emailed Singapore Airlines to make a written complaint. Their response was that we had apparently changed seats on one flight and therefore the meal went to someone else (even though we had specifically asked for our meals, and crew told us there were none). They also informed me that i would have needed a doctors letter for these meals. This was the first time anyone had mentioned needing a doctors letter. Frankly, there handling of the whole situation is appalling and there have been non-stop excuses made for them failing to provide food. I've flown them many times before but definitely won't be again. ","No food for my children even after multiple requests","1" "2023-06-26T05:45:20-04:00","Desktop","1","review","So airlines occasionally lose luggage. It is annoying but it happens. It is the response to losing luggage that truly shows how good an airlines coroner service is. Unfortunately for a friend of mine, Singapore Airlines has failed dismally. Singapore Airlines lost the suitcase with all her belongings en route to Darwin. After making a report the item was missing the airline kicked into action and told her it had likely been identified. Ok, good news right? Er, no. Singapore Airlines has now held on to the bag for four days. Each day we go through the hassle of chatting with a robot until we convince it to allow us to contact a human, who assures us that we will receive a call back. Each day the call never comes. The baggage service only says that the case is ""pending"" with no explanation as to what pending means. Will the bag ever be released by the airline? Why haven't they brought it to Australia yet? Are they lazy? Is it too expensive? There must be some reason. Anyways, in a nutshell: avoid Singapore Airlines if you can. They seem great when things go right. But when things go badly they go terribly badly and there is no-one at the airline willing to help.","Found lost baggage, but won't delivery it. Worst service ever","0" "2023-06-26T01:51:12-04:00","Desktop","1","review","if your bag arrive after 3 to 4 days. They will not give you a penny. Try entering right booking ref. it will not accept and you have no other way ","NO CLAIMS FOR DELAYED BAGS","0" "2023-06-25T16:29:10-04:00","Desktop","5","review","We had a great time with SINGAPORE AIRLINES, all crews provide with awesome service during the flight :), especially ""RED WINE"" We will be back to their flight soon. Many thanks Mr & Mrs CHAIPAKDEE","Flight on 19 JUNE 2023","0" "2023-06-23T03:32:32-04:00","Desktop","1","review","Is there a score less than terrible? Currently traveling. Lost my bag. Was not put on my plane, it was sent to Narita and then to Montreal instead of Singapore. No updates over the past 6 days. Called customer service and lost baggage every day. Still to find someone in SIA who cares. Bag has now been in Montreal for 3 days without moving. I now enter into my second week traveling with no luggage, clothes, meds, supplies…. Find it hard to believe they were voted best airline. I have had better experiences on EasyJet. I only know where my bag is as it has an AirTag in it. SIA has no idea where it is, even with me telling them. It has not moved for 3 days….no one cares Have asked for them just to send my bag home and I will get it there. But again no updates or action. I have asked what I can claim for my expenses….clothes luggage etc….but again they are quiet end will not confirm. #siadoesnotcare #wonderifsomeoneinsiawillevercallme #siayoucandobetter","You disappoint me SIA","0" "2023-06-23T02:01:40-04:00","Desktop","1","review","It was very bad… I really needed to pee but they just REFUSED to let me piss. There was thirty more minutes until landing and yet they barricaded the toilet and gave me the side eye every time I so much as stood up slightly. Terrible and almost considered actually pissing myself so they would have to clean the seats.","Terrible experience","0" "2023-06-23T01:25:42-04:00","Desktop","4","review","We flew Singapore Airlines to US of A from India . To be precise from Chennai to San Francisco and back with flight change both ways at Changi airport in Singapore.We had done some preliminary research of the other airlines too but this one had higher customer approval ratings. In the parlance of the the new age flyers, Economy is often known as cattle class.Some justification may be seen in that description when one surveys the boarding time scenario. Passengers in this class are herded towards the boarding gate like cattle through a checkpoint where each one is examined and scanned for carrying just one cabin baggage and a valid boarding pass . As the herd enters the aircraft they need to fall in line and walk past the superior class section to the cramped narrow aisle way into the economy class section where they start looking for their assigned seats. After finding it they manage to squeeze their usually overstuffed cabin baggage in an already usually overstuffed over head compartment before strapping themselves in their seat.These manoeuvres often block the progress of their fellow passengers who must wait patiently till the path is cleared. If there happens to be any irate passenger in the waiting line a scuffle could erupt if the passengers are a family and took too much time to settle down . I and my family did block the line but managed to keep the delay short and avoided such a possibility. The space in front and sides of my seat , as I foresaw ,was cramped as I sat down and straitjacketed myself . I had very little space to move my limbs freely although the seats were cushioned and soft . As always the hand rest in this class had to be shared with one's neighbouring passenger who incidentally were no strangers to me. They were my own family members . The speaker socket and the control handset were all tucked around the inner part of my seat.Without the necessity to move this way or that I managed to get access to these .Thanks to my grand daughter ,seated on my left, who managed it for me. The plight of an occupant of such a seat is best compared to that of a sardine stuffed in a can . A living human being however ,is more demanding than dead sardines and requires space, and lots of it, for real comfort but unfortunately today's airline economics is based on space conservation as priority. All others are secondary, although this is not spelt out in so many words.In simpler words, ""They dare not throw away space generously at the going rate of economy airfares"" - and remain flying. Comfort, therefore is compromised by re-interpreting it as minimum discomfort and that makes all the difference in defining the present day economy class . Increasing the size of the seat a few inches more and adding fancy devices like the footrest and including an extra item or two in the food menu, the economy becomes premium economy class with little or no added value at an extra cost , unless provided gratis by the airline itself, which incidentally they did for us for our return journey. Other airlines, I believe, are no different from this airline in this kind of space and seat management in this class. To survive the cut throat competition more innovative measures are necessary to keep an airline flying. Singapore Airlines have devised a path breaking strategy in this direction admirably. They have unleashed a team of well trained flight crew inside the cabin . This unique team of select male and female members slim and trim in build and nimble in negotiating through the narrow aisle and row space and a polite to a fault and soft speaking voice often bend over backwards to please the passengers to make them feel at home and wanted in their aircraft. Over and above this first step they have added a choice menu of delicious sounding airline food and a huge range of flight entertainment material that can keep you awake on long haul flights ,that is , if you cannot manage your sleep in the cramped position . Hey presto ! They have broken some barrier and soon started flying far higher than their rivals with sky high reviews to boot. Being a heavy set man, my own estimate of minimum discomfort level was far higher than that of the aircraft designers and this was a serious disadvantage for me .The tray table ,the kind that drops down from the seat in front and the retractable one that is drawn out from the hand rest never fail to rest on my belly at an inclined angle. During meal times the food tray needs to be held with my left hand to prevent it from slipping away while feeding myself with the right. it cannot be a comfortable position to enjoy any kind of food. One could probably do with an additional hand or two to hold on to the polythene / paper wrappers etc from flying all over the cabin while busy eating. Thanks to both my left and right helps they lent theirs . These are minor issues and turns major only to the oversized passenger concerned . An airline cannot be expected to look into this kind of individualistic problems,except perhaps suggest an upgrade to Business class. As for the entertainment material ,they were insipid for me, probably because of my outdated preferences but quite a treat to the majority of my fellow passengers around me. Again an individualistic problem for which the airline cannot be blamed.In all fairness I must add they did have provision to add one's own entertainment material in the system . Of the four stretches I flew from Chennai to San Francisco and back , the onward journey from Chennai to Singapore and there on to San Francisco was relatively less strenuous than the return journey. The stretch from San Francisco to Singapore was upgraded to premium economy by Singapore Airlines itself at no extra cost as mentioned above . I don't have much to rave about the premium economy as compared to the economy sections. The minimum discomfort level was probably higher than the economy class. Blame my bulky build I must remember not to forget I am unfit for cattle and start thinking of business for all my future flying plans. I should also not forget that all air lines follow equation between comfort and minimum discomfort and this could well be a hidden factor in classes other than economy too. The flight to Chennai from Singapore, the last stretch , was memorable for the wrong reasons. It was an ageing aircraft. This was quite apparent when I took my seat because the tray table in front of me was quite clear of my belly and the space availability was also more than the other newer aircrafts we had flown earlier. My amateur deduction was confirmed when the plane took off with a resounding plane shattering noise and vibration that lasted for several minutes during and after take off .No one seemed to be concerned. Least of all the crew and everyone ignored it as if it was a normal phenomena. It could be due to a bad weather take off because weather did seem inclement even during mid flight. However the very same noise and vibration occurred during landing in Chennai where the environment appeared normal. Age perhaps was telling. Catering in this flight was executed in a haphazard manner.Meal trolleys were absent and food trays were carried by hand by the crew member moving from galley to passengers several times and served at random order. The food was below par but we ignored both the service and the food quality. We were reaching home and I was looking forward to it more than anything else The final hours of the flight was amusing. The pilot probably forgot to switch off the seatbelt sign after a brief period of turbulence during mid-flight and a steward who appeared to be a novice, prevented passengers from using the toilet pointing to the seat belt sign every time some one stood up looking towards the toilet. A few intrepid passengers defied his instructions when he was not looking and started walking towards the toilet. Several others followed suit and the line lengthened and remained so for the next one hour till the captain announced the flight was starting the descent. During this period one of the senior stewardess was kind enough to help my ageing wife skip the line to a toilet ,probably intended for the crew. The incident of using an ageing aircraft, the haphazard meal service and the unending toilet queue with a trainee crew member who was learning his ropes is indicative of indifferent attitude to this particular flight. There could be a very good reason for this but who wants to know. Not me. But the airlines management probably know. I have been flying economy and business since 1968 in various airlines in various parts of the world and the term cattle class was unknown or was non-existent those days. Economy those days could be compared to business today. I have no comments on the economics of airline operations then or now . I leave these to the experts to figure out the decline.","Comfort versus minimum discomfort","1" "2023-06-22T10:28:58-04:00","Desktop","4","review","I paid extra to get the forward seating section in economy just after premium economy. There was an empty row behind me and I was about to put my seat down as the seat in front of me put hers down so making my face pretty close to her head rest. When I was lowering the back of my seat suddenly I felt someone pushing back at me . I looked back and there were 2 passengers from the regular economy section occupying the empty row behind me that were not their assigned seats. I have no problems people switching seats but are they supposed to cause problems for passengers in their assigned seats trying to sleep on red eye flights? The unfriendly passenger insisted on pushing back at my seat every chance she gets making my 18 hour long haul back home super uncomfortable . For this I took away a point from Singapore airlines that has been my to go airline whenever I go to Singapore . I have travel in both Business and Premium economy before and this is first time trying their economy in the “forward” section having paying extra .","Unpleasant passenger","0" "2023-06-22T02:37:00-04:00","Desktop","3","review","We travelled from London to Melbourne and Auckland back to London in Business Class. The service was impeccable and the food and drinks service superb. Through the night the staff checked to see if we needed anything if we were awake. I was so surprised to find the Business Class seats uncomfortable. You have to lie diagonally with your feet in a small space and the seat was hard. Before retiring I used to fly globally on business and this is one of the most uncomfortable journeys I have had.","Great service but not comfortable!","0" "2023-06-21T18:36:08-04:00","Desktop","5","review","Best service, best plane, best food. Could not fault it for anything. Impeccable. Thank you. Would highly recommend ","Brilliant Singapore airlines ","0" "2023-06-21T17:20:23-04:00","Desktop","5","review","This review is for a return journey. We flew the Brisbane Singapore route on the A350 900 regional aircraft and the A380 on the Singapore London route. The regional aircraft is very comfortable in both sitting and lying. We were not as comfortable in the A380. Sitting up straight and lying down was okay but lounging was very uncomfortable with a seam in the seat that ground into one's coccyx. We had window seats mostly and they felt very private. The staff were exceptional as always on all flights and the bathrooms were kept clean and tidy. The choice of food was best from Book the Cook and there was an excellent wine choice. Speciality coffees are welcome. We unfortunately heard criticism from other passengers when we were delayed boarding on one flight. I do think we need to be more generous and understand the world is still getting back on its feet since COVID-19. Thank you Singapore Airlines. You made our trip memorable and nothing was too much trouble.","Highest standards","0" "2023-06-20T21:05:36-04:00","Desktop","1","review","Sometimes in late March 2023, we flew from Sydney to Jakarta via Singapore. Our flight was sometimes around midday, we had already been sitting on the plane at 12 noon. Somehow the lunch was served at 14.30 pm. When asked why had the lunch been so late, one of the air stewards replied ""oh...we are following Singapore time!"" Are you kidding me? The whole passengers were flying out FROM SYDNEY, not from Singapore. Wny would the lunch be following Singapore time? If there had been a problem, just admit it, not lying with such ridiculous and lame excuses. My next passenger also said that he had also noticed that SIA had become so poor. Their tickets are much more expensive than other airlines, yet their services had been so much cut down. Profit over passenger's comfort I suppose. Apart from that, I just learned that after Covid, SIA quality in everything had dropped so much. No more warm-towel upon embarking the plane, no more welcome drinks, meals have been reduced to such a meagre portion. What a shame! Flew some other airlines, and they have improved so much. Never fly Singapore Airlines again ever.","Flight from Sydney to Spore, lunch at 2.30 pm Sydney time","0" "2023-06-20T02:58:55-04:00","Desktop","3","review","Not sure what all the hype is about with this airline. It was a little bit better than Thai Airways.","Average journey","0" "2023-06-19T12:56:03-04:00","Desktop","5","review","Excellent flight with Singapore airlines! We were chatting with the stewardesses and mentioned it was our 24 wedding anniversary and they came and surprised us with cake cards champagne and a little gift bag! We were so shocked!","Loved the service!","0" "2023-06-19T07:44:48-04:00","Desktop","4","review","Service was impeccable: my wife had hurt her knee not long before we flew and found walking any distance difficult. Before we even reached the check-in/baggage-drop desk, SIA had offered to get her assistance. This carried her right to the plane's door - where a squad of stewardesses positively fought over who would help her onto the plane itself. And then the same on arrival. Outstanding customer care. Food was good. Music choice was not quite as wide as I expected but ok: the headphones were good. (Can't comment on film choices.) Business flat bed - well, it's true that it lies flat, but you end up lying diagonally and your feet are in a little cubby-hole. I had several bouts of cramp and can't describe it as comfortable, although admittedly this 777 was better than the A380 on the return flight, which was just simply uncomfortable - far too firm, as a seat and a bed. ","Great service; not so great comfort","1" "2023-06-19T02:33:56-04:00","Desktop","1","review","Worst airline in the world even worse than Ryanair!! I bought the extra leg room seat for my parents but when they were checking in they said they were too old and wasn’t allowed to sit there. WE DIDN’T EVEN GET A 120AUD DOLLAR REFUND!!!!","Dumb airline","0" "2023-06-19T00:41:48-04:00","Desktop","3","review","The food selection on Singapore Airlines has declined so much as now all eastern food with noodles etc which is not my favorite. Your food used to be tops, I have travelled with Singapore Airlines from 2000 over 10 times and always enjoyed the food so much. I do not understand why the menu has changed so much. The seats on the economy A350-900 much smaller than the seats on the 777-200 EUR which used to fly to JNB. The Food is not up to slandered. ","Why Food Selection Changed ","0" "2023-06-18T05:27:39-04:00","Desktop","1","review","Absolutely Dreadful. Food was cold and tasted disgusting and the entertainment screen had issues. The service was poor. It is an absolute Joke that ppl label sq a “great way to fly”","Awful","0" "2023-06-17T17:31:35-04:00","Desktop","3","review","Paid $500 for a premium economy update. Was not worth it. Headrest on seat was broken and wouldn't go up. Footrest and seat both designed for short people and useless and uncomfortable for someone 183cm tall. Footrest spring and wouldn't support my legs anyway. Uncomfortable and not worth the money. Poor sleep compounded by cabin service - see below. Infotainment worked well but screen was offset in my seat and so far away the screen was effectively tiny. Checkin was painless albeit clunky on a smartphone with a pre smartphone era process. Onboarding was bizarre in surabaya with an attendant using a poor quality belt amplifier and microphone to blare incomprehensible instructions at passengers. Boarding the a380 and then waiting 20mins for take-off was very slow- downside of a large plane most probably. Egress and baggsge was also slow probably also due to the size of the aircraft. There was no food choice from surabaya as the better smelling option ran out. The laksa was average but the included bread roll was gross and tasted like it was full of sugar and preservatives and baked a week ago. The cake was also sickly sweet. Would have preferred some healthy food although a meal order may be a way to achieve this. Order of serving passengers was also seemingly random on both flights. Waited 10 mins while passengers in front, beside and behind were served and yet others were waiting. Most irritating part of the a380 flight was being knocked and brushed against by the stewardess 20 times for an overnight flight without leaning into the aisle significantly. Use of a quiet voice at night time would have been great too. This problem could be mitigated by avoiding the a380 seats with extra legroom - I had no choice as other passengers had already selected seats.","Don't bother with premium economy - poor experiance and not worth the money","0" "2023-06-16T07:21:09-04:00","Desktop","2","review","My family and I flew from Jakarta,Indonesia to Mumbai,India. The plane was predominately full of Indians as we were on a flight to Mumbai. The Singaporean staff were curt to the Indians on the plane, and seemed to think they were superior to the passengers. It was clear racism. As and Indian American I have faced many racist situations ,yet this was one of the worst. As I was heading back from the bathroom, the stewardess was in the middle of the aisle, I politely asked if she could move as I needed to get to my seat since the seatbelt sign was on, she curtly replied, “Wait your turn” as she turned back around. It almost seemed as if I was the staff and she was the paying passenger. The very same lady decided to act in a rude manner towards me the entire flight, from meal service, and even where I got of the flight. The flight itself was 5 hours long, and was hard to endure with an arrogant staff. While the facilities on the plane were alright, I would not recommend Singaporean Airlines to anyone who wants a pleasant racism free journey to their destination.","Racist staff","1" "2023-06-15T06:01:49-04:00","Desktop","1","review","Used to be a big fan of the airline till they screwed up one time too many. To be sure, the actual service on the flight is great, but the lead up to it is anything but. The website is slow. The customer service representatives do not respond to emails at all. The people on the chatbot are not very useful. With my latest trip, I just found out that after confirming my seat, that was cancelled and I now have to book another seat that is in a worse location. Yet the airline can't offer any satisfactory explanation. For an airline that is charging a serious premium over its peers, this is unacceptable. Will not be flying with Singapore Airlines again in the foreseeable future.","Most disappointing","2" "2023-06-14T19:56:18-04:00","Desktop","1","review","I usually fly SQ so that I can collect miles. I’m a PPS but since a while it’s impossible to redeem any ticket with your points. Not a chance. So what’s the point to spend more money with SQ when Qatar airway and Emirates are cheaper and have excellent services? Before the reason was the award tickets now it’s difficult to find a reason. Worst flyer program and most expensive for no benefit. Not worthy!","Do not waste your money with SQ flights. Use other airlines!","1" "2023-06-14T09:56:19-04:00","Desktop","2","review","When did Singapore become no frills? I Al not a fan of writing bad reviews but…. I’ve always rated Singapore Air number one. No longer. Definitely now a budget airline and with a premium tariff. Service is still lovely but don’t bother forking out for business. It’s the new economy. Very BYO. PJs, travel kit all those extras that you to forward to when you go premium are gone. Definitely don’t get what you pay for. Disappointing. ","Budget Air","1" "2023-06-14T02:57:08-04:00","Desktop","5","review","During this 12-hour flight, I got my period, the toilets do have an amenities draw so I was able to utilise this. There was blood on my olive-green jeans that was very obvious. The staff of the flight gave me a dress to put on and then proceeded to clean the blood off my jeans. They did and then gave them back just as it was time to start preparing for landing. Who on earth would do this? The flight attendants were just so lovely and discreet. i cannot commend them enough for this as I had another 5-hour flight to go in my journey. Thank you ever so much Singapore Airlines, I highly recommend this airline for travel, economy was still very comfortable and we did no go hungry.","Staff went over and above to help me","2" "2023-06-14T01:12:03-04:00","Desktop","1","review","1) tried to book Ho Chi Minh flight on 13 June with mixed miles and card and it didnt go through 2) tried again on 14 june with a $50 increase and still didnt go through. 3) spent 2 hours during working hours to be in a call with a representative who didn't fully explain that i needed to give all my credit card details for booking 4) By policy they only allow credit card details to be given over the phone 5) paid additional talk about $5 on a call to wait for customer service honestly ridiculous","Poor Customer Service and Terrible Website","2" "2023-06-13T15:30:26-04:00","Desktop","1","review","I arrived on June 12, 2023. I got my luggage the next day June 13, 2023 around 6:30 pm. Also my luggage was in bad condition: the handle was broken, can not push up&down all the way, and can not use anymore. The Singapore Airlines isn't responsible anything.","Luggage","1" "2023-06-11T11:34:57-04:00","Desktop","1","review","I had premium economy ticket sold by Finnair, from syd to bud and return. However the system warns there's no premium economy onSQ0231 this experience was even worst than plain economy on Finnair. My SEAT was 71B, no choice as it's a Finnair ticket. There was a very loud continuous noise from the ceiling above, not just bothering, but really loud mechanic noise! Like a fan or something, during the whole flight! Very uncomfortable and dirty seat, no legroom, and even less space under the seat. No food choices, no drinks only a 100 ml for the dinner in a mini plastic cup and same before landing, you get 1 slice of pizza after take-off and nothing else! 7 hours and 20 minutes suffering, toilet stinks! Earplugs are rubbish, they put the opened one back. slStewardesses just throw things to you and leave... dissappointing overall experience with the crew too. The seat next to me 71A's electronic device did not work, so they restarted the whole row without telling a word, left us confused for 15 minutes what's happening. No lights or call button, or screen. Miserable flight after premium service on Finnair, and I don't know why they let this rubbish to add to their ticket, as it's nowhere neare to as good as Finnair. Recommended flight or airline? Nope, never again!","Codeshare premium ticket won't work here","1" "2023-06-11T10:16:23-04:00","Desktop","5","review","From the Check in to the gate to the Staff on the plane everything was superb. Service absolutely top notch. Thankyou to the airline.","First time Business WOW","0" "2023-06-11T00:40:12-04:00","Desktop","1","review","My return flight from dhaka to Adelaide. I found two options during booking. One is two segment flights DAC SIN ADL costing no extra but 17hrs layover in changi. Other option was three segments flights DAC SIN MEL ADL. No layover in Singapore but costing $162.xx more per tickets. I selected the three segments one. After 10 days they emailed, the last flight is delayed from Melbourne to Adelaide and now more delays than two segment flights. So I didn't accept their proposed change, went back to two segments flights. But they didn't refund the extra cost that was taken for the third flight. If they can find the partner flight issue with in 10 days of booking, that means they know this 10 days ago also but as they want to steal money from customers thats why they do not remove that booking option from website. The travel date is 5 months away. This is a trap, why I am saying this? Because same thing they did with my last travel this year as well. First time I thought this is really an operational issue, so went for second times and again they are doing same. Such a well reputed airline place a such trap to steal money!","Trap in booking page","0" "2023-06-10T16:42:40-04:00","Desktop","2","review","I booked a flight in a hurry, assuming it was a premium airline that would offer a standard 24-hour cancellation policy without penalties. Unfortunately, this was not the case when I booked a flight from Vietnam to Singapore. Just three hours later, my appointment was canceled, and I had to cancel the flight. To my surprise, I was charged $72 for the cancellation.","Becareful with 24hr cancellation policy","0" "2023-06-09T21:45:23-04:00","Desktop","5","review","When you are greeted by your name when entering your cabin you realise that this will be quality service. The comfort, food and drink options met the expectations of a good international carrier but the level of service was up and above what we had previously encountered. Our sincere thanks go to Latha, Christine Yan, Raymond Tan and Aiman","Perfect service","0" "2023-06-09T06:02:50-04:00","Desktop","4","review","Great checkin service as we were early. The lounge is very average for business class compared to Singapore lounge!! Flight was very comfortable however the pods are quite restricted for large people to sleep and stretch legs out. Once we worked out how to lay flat by asking for help! The staff should explain how everything works in your pod to make life easier.Food was great but wines provided were below what is normally expected in business class so we didn’t drink any but would’ve loved a wine!! Paying business class and only $25 wines!!!! Staff were very nice and accommodating in all ways. When in this class of flying you would expect more in quality so hopefully they read this review.","Southern Italy adventures","0" "2023-06-08T19:50:14-04:00","Mobile","4","review","Efficient, on time, top of the line aircrafts, great seat amenities, friendly staff. Definitely one of the better airlines to fly on. Fares can be a bit high though still worth it.","Efficient Singapore Airlines","0" "2023-06-08T09:40:41-04:00","Desktop","5","review","Air Hostess name Gift was just amazing. Her service was superb. We being jain so didn’t consume much food, she was the 1 who had offer so many other things not also that worked she had bring biscuits too. Her nature was soo cool and calm. I appreciate her the most. And yes last but not the least entire flight service is super good must say. One must travel.","Best Services","0" "2023-06-06T05:59:11-04:00","Desktop","2","review","I booked via Priceline. Prem economy. Service received was economy. A lady who paid economy fare had better seat. I was seated at the back. Overrated airline. I had star alliance gold. Only thing that was good was the lounge. Try Eva air got prem economy. Much better.","Misleading","0" "2023-06-06T03:22:47-04:00","Desktop","3","review","Have not flown with Singapore Airlines for a few years. Very disappointed the food was absolutely awful. I could not even tell you what it was…it was supposed to be chicken..came in a little box & tasted like rubber. Staff seemed like it was an effort to be there. Not one smile & everything seemed to be an effort for them. I have always highly praised this airline but this trip was awful.","Very disappointed","0" "2023-06-05T23:52:57-04:00","Desktop","1","review","My sister and our partners booked our flights for our family holiday 10 months before our trip so we could be on the same flights and get the window seats we always prefer. I booked business and my sister booked premium economy and our flights went via Singpaore with a one hour layover. A few months later Singapore took premuim economy off our flight and moved my sister and partner to a flight that them meant they had a 4 hour layover in Singapore and we had to purchase separate airport transfers. A short time after that they reinstated premium economy but DID NOT offer my sister and her partner their original flights/saets back. We have tried continuously to get them back on their original flights and Singapore have not helped at all. We have emailed and called. Obviously they do not care and are happy for our family trip to now cost more for transfers and inflict an uneccessary 4 hour airport layover onto passengers with NOTHING offered to make this situation better. The bare minium would be lounge access for the four hour layover but no nothing. It is not fair that I will board my flight and see the seats my sister and her partner booked and should be seated in only for them to be filled by others who booked much later than them!! Not fair Singapore Airlines! We travel Internationally at least twice a year but all our family will avoid Singapore Airlines because they do not show any semblance of caring. It is all about the money.","Never again","1" "2023-06-05T18:19:17-04:00","Desktop","3","review","Paid for Prem Econ as these were very long flights. Had left NZ on AirNZ Pem Econ and really enjoyed the experiences. However, Singapore Airlines Prem econ was basically economy with a larger seat. Sadly lacking in a number of areas that Air NZ provided - separate toilets from Econ, nicer food, better service with dedicated stewards, hot towels, plenty of snacks. Definitely wouldn't book Prem Econ with Singapore again unless they improve their offering.","Premium Economy sadly lacking","0" "2023-06-05T08:57:40-04:00","Mobile","3","review","On a 13.5 hour flight we were only fed twice: breakfast at take off and supper before landing! No snacks brought round except water! The food was nice when it did come. Otherwise lovely staff; pretty standard cabin leg space, film choices etc. Singapore airport is very pricey! Most expensive pack of mints ever bought from WHSmiths!","Lovely staff but take some food!","0" "2023-06-04T21:50:13-04:00","Desktop","2","review","Pre Covid. The A380 Suites are superb. The crew are attentive but discreet. As regular 1st Class travelers, my wife and I would not dream of flying with anyone else. The 777 flight Auckland to Changi is OK, the private room is a bonus while we wait for our next flight to Paris CDG on SQ's A380. The suites and service 'WERE' incomparable. Mid Covid (June 2020). The A350 used on the Changi - CDG leg was frankly a disgrace. It was old, tatty and dirty. The crew were at their usual best. The seat was uncomfortable and in need of new upholstery. This aircraft was a salute lesson on how to disappoint a customer. However, we blame Covid. Post Covid (June 2021 and 22). Same awful aircraft, nothing has changed. Crew are still superb though. The purser on board whispers to me that lots of passengers are complaining. Post Covid (June 2023) We have booked on Emirates A380. NZD18K each. These fares are insane. At least we're not an old clunker that needs to be retired.","Pre Covid ..The Best // Post Covid .. An Expensive Mistake","0" "2023-06-03T23:02:39-04:00","Desktop","1","review","We are had a terrible experience with Singapore Airlines. They cancelled our flight SQ494 just as we landed from flight SQ860 and couldn't get to our destination on time. We were left us stranded at the Singapore airport for a full night, with no alternative arrangements or support provided. It was incredibly frustrating and stressful, and made our travel plans much more difficult than they needed to be. To make matters worse, they also managed to lose our airline ticket from UAE to Morocco which we had to book at our own expenses in addition to a hotel booking in Dubai. This was a serious mistake on their part, and caused us a lot of additional stress and inconvenience. We had to spend extra time and money trying to sort out the situation, which was really frustrating. Overall, I'm extremely disappointed with the service we received from Scout Airline and Singapore Airlines. It's unacceptable for an airline to cancel a flight and leave passengers stranded without any kind of support or alternative arrangements. And losing our airline ticket was a major mistake that caused a lot of unnecessary stress and hassle. I would not recommend these airlines to anyone based on my experience. And on top of that when we booked the flight we booked it through Singapore airline and no one from your company and airport wanted to help us out. Today, we have another flight from Singapore to Dubai SQ494, now we are requesting to speak to someone from Singapore Airline and are at Transfer B desk. The least you can do is to apologize and offer an upgrade in our flight, reimburse us for the additional fees spent and the stress caused health wise. This is a total discrimination from your part and not a good image from your well know company.","Worst airline service in the universe","2" "2023-06-03T22:27:04-04:00","Desktop","1","review","I had trouble right from the free online 48 hour check in phase. I selected seats and was rejected. So I rang and eventually spoke to someone who told me that I would have to pay to make these seat selections because I had already made selections. He would not accept that I had not made any previous selections and would not answer my question of why I would have to pay in the free 48 hour window. I told him that I did not want the seats that had somehow already been allocated to me - he then stated that the flight was full and no changes were possible. I asked to speak to his supervisor. She then stated that airline policy is to allocate seats 72 hours before departure. I then asked what was the point of the free 48 hour seat allocation process which is on the airline's website? No answer. She finally agreed to send an email to some other department asking whether my wife could be seated in the aisle seat in front of me rather than next to me, because we both wanted aisle seats on a long (15 hour) flight. No mention of the flight being full. She promised that I would receive a response that evening. Later, I received an email showing only me on the flight - my wife's booking had disappeared. I rang again, and was promised that she would be somewhere on the plane, but not necessarily near me. I stated that that was not good enough and that we wanted isle seats with her in front of me. Again later that night, I received an email stating that she was now seated in an isle seat in front of me which is what we had requested. All good finally? NO. We got to the airport next morning, got our seat allocation tickets and my wife's seat was back next to me, not on the isle as stated. We asked whether this could be changed and were told all seats had been filled, including the promised seat in front of me. So we had been lied to both verbally and by email. We then experienced the worst cabin service possible on the flight. We were second from the back and for some reason, were ignored when meals and liquid refreshments were issued. The cabin service seemed to start from in front of us. Eventually, we had to ask for the food and drinks that others had already received. The meals, once we had finally got them, were reasonable. That could not be said for the meals on the return flight from Vancouver to Singapore, then Singapore to Australia. They were almost inedible - mainly baked beans, some type of powdered egg and formed chicken which were barely even warm. We were told on both legs that they had run out of the popular meals, so we got what was left. If we had not been so hungry, we would have returned the meals. In addition, no drinks were served for the first 2 hours of the Singapore leg - again we had to ask for water. I also found food scraps on my fold up table, from the previous flight. There was also a food stain on the seat. It did raise questions about whether the area had been cleaned after the end of the previous flight - it was definitely a health regulation breach. So it seems to us that Singapore Airlines are trying to do things cheaply by reducing service and food quality levels, and quite prepared to mislead customers over seat allocation procedures when queried. They used to be our preferred airline, but given our experiences on this return flight, we will never fly with them again. We would urge anyone thinking of booking with them to try another airline. They were once a reliable and quality brand, but we could not say that about them now.","Dishonest and incompetant","2" "2023-06-03T19:19:37-04:00","Desktop","1","review","Constant disappointment with SQ lately. Food is extremely bad, I fell sick after my last short flight to HK. Customer service and benefits for Krisflyer members are mediocre and the website is constantly failing. Not sure what they do with the money they charge cause their product quality has clearly dropped. Not what it used to be. Flying Japanese/Middle Eastern airlines moving forward.","Not worth the price","0" "2023-06-03T02:24:42-04:00","Desktop","1","review","We had a booking for 06 sept to fly to Paris and return to Melbourne from Rome. We needed to change the first leg Melbourne to Paris via Singapore date which you can only do via their call centre. It took approx 1.50 hours to change the date. The first person couldn't understand what we wanted so after 1 hour trying to get it sorted we hung up and called back again - different person who grasped what we wanted and sorted it out for us. The first girl wouldn't transfer us to anyone else and said there was no supervisor we could speak to - very poor service and I'd think twice about booking through Singapore airlines again - changes are just far too difficult.","DIFFICULT TO CHANGE FLIGHT DATE BY PHONE","1" "2023-06-02T00:44:59-04:00","Desktop","2","review","The first leg of our code sharing flight from Dublin was cancelled at the last minute to Frankfurt. Got an email short time later from Singapore Airlines saying we were booked on an Emirates that night. Retrieved our luggage from another terminal and waited at Emirates counter for over 3 hours until their counter closed as Emirates said they never received authorization for our alternative flight tickets. Told to go to Swissport in Dublin who were great and arranged a hotel for the night. After getting to the airport hotel at 11-00pm we rang our travel agent back home shortly after who said she had to converse with Singapore Airlines for over 2 hours to arrange alternative flights. Finally got another flight home later the next day which went off without any problems albeit a day later. Our previous experience with Singapore Airlines has been great but this flight was incredibly stressful and we had a feeling of abandonment in Dublin due to a lack of communication from Singapore Airlines. Hopefully just a one off experience.","Flight from Dublin to Brisbane","0" "2023-05-31T22:18:07-04:00","Desktop","4","review","This was our return flight from Europe. Plane was comfortable, staff were helpful, cabin was clean, a good experience. Only downside was the food. It would be good if airlines didn't serve you heavy meals at odd times. Perhaps lighter/ fresher, options would be more appropriate.","Smooth flight","0" "2023-05-31T22:12:36-04:00","Desktop","4","review","We flew from Australia, via Singapore airport, to Milan. Our flights were comfortable, the cabin was clean and the staff were helpful. Our only slight disappointment was the food- we didn't really like the options.","Comfortable long distance flight.","0" "2023-05-31T07:21:21-04:00","Desktop","2","review","As a wheelchair person made to wait till last to board and so no overhead space for carryon bags. Airbus 350 SIN-BOM coach seats are too close and can't lower the trays. Limited toilets long wait for toilets.","Poor handeling of disable people making them wait till last. Coach seats on Airbus 350 too close can't lower the trays w","0" "2023-05-30T16:42:28-04:00","Desktop","2","review","I haven't flown to Europe for twenty years, that time I flew with Singapore Airlines because of the inflight service. I flew to Europe and back with Singapore Airlines in May 2023 and found their inflight service was almost no existence, the food was average and not much of it, good luck trying to get a after meal coffee. Inflight entertainment was too complicated and if you did find a movie you wanted to watch the supplied headphones didn't work very well so much so I couldn't make out half of what was being said. I couldn't chose my own seat the computer did it for us, on one leg we were not sitting together. The experience with Singapore Airlines was so bad that I might even consider flying Qantas again","How Singapore Airlines have changed for the worst","1" "2023-05-30T11:47:50-04:00","Desktop","1","review","I recently traveled with Singapore Airlines on a trip from JFK to Bali, Indonesia in March 2023, reservation number 4DRFLW. As an avid traveler, I feel compelled to share my experience in order to provide an accurate account of my time with the airline. To begin with, I opted for a coach class ticket, which turned out to be a regrettable decision. The seating arrangement in coach was extremely cramped, leaving very little legroom. The close proximity of the seats made it challenging to read or move comfortably, especially when the person in front reclined their seat. This often resulted in an uncomfortable experience, with their seatback practically on top of my knees, and I am only 5' in height. Even a simple trip to the bathroom became a cumbersome task, as I had to rely on holding onto the seats in front of me for support. During our layover in Germany, my travel companion and I decided to upgrade to business class, which offered a considerable improvement in comfort and space. However, upon our return journey, we requested an upgrade to business class for the Singapore to Germany leg, but we were informed that we could only upgrade for the entire itinerary. This policy seemed inconsistent, as we were allowed to upgrade on our way to Bali. The lack of flexibility in this matter left us puzzled and dissatisfied. Furthermore, I must express my disappointment with the attitude and behavior of the staff at Singapore Airlines. Throughout my interactions with them, I found them to be rude and unhelpful, which was surprising considering the airline's reputation. Curiosity led me to inquire about the experiences of my Asian friends who had traveled with Singapore Airlines in the past, and to my surprise, they echoed similar sentiments, sharing that they preferred non-Asian airlines due to concerns about service quality and aircraft standards. This realization only deepened my disappointment. In addition, I found the process of dealing with Singapore Airlines' customer service to be daunting. Their staff appeared unable to think creatively or go beyond established protocols, which left me questioning their effectiveness and ability to address customer concerns. It is important to note that my experience with Singapore Airlines encompasses merely the tip of the iceberg. While I understand that every airline can have its flaws, it is disheartening to encounter such issues with an airline of Singapore Airlines' reputation. Based on my experience, I would advise fellow travelers to consider investing a bit more to ensure a better flying experience. While Singapore Airlines may have its merits, my encounter leaves me hesitant to recommend them wholeheartedly.","Worst Airline Ever with customer service at the airport in Singapore","1" "2023-05-30T07:19:55-04:00","Desktop","1","review","I used to have an amazing impression of SQ, until now. I flew to Phuket from Singapore just last week. It was a total disappointment. The plane was small and don't have entertainment screen. The food was served in paper boxes. The only thing good was the service by the crew members. Why am I paying premium prices for a budget flight? The brand name of Singapore Airlines has totally gone down the drain after covid days.","Premium prices for Budget flight for Singapore Airlines","0" "2023-05-30T03:01:15-04:00","Desktop","2","review","We purchased a Round The World Fare with the Star Alliance. I was very disappointed with the seats and the level of service that Singapore Airlines provided. Given that we paid double the Economy fate, what we were supplied with was hardly better than economy. There was no extra space to make a long trip more comfortable. There were no wee extras like Air NZ provided, the lounge for Koru Club members was not available as it has a SG code- even though we booked with AirNZ . I would never pay extra for Premium Economy with Singapore Airlines again. A waste of good money.","Very disappointing","0" "2023-05-29T22:03:06-04:00","Desktop","1","review","Four flights - Brisbane to Singapore to Phuket and return. Absolutely dreadful experience. Still have PTSD from the final flight! Firstly, the food trays in economy are not to be messed with. They sit so low on the seat in front that when you open them out they sit on your stomach at an angle that allows the food/drinks to slide off. Also no complimentary packs as was once the case. I was looking forward to those little slippers they used to give you – nada - but that's ok because the seat in front of you is so close that to bend down to put them on you more than likely would give yourself concussion when your head hits said seat. It also felt like they had managed to squeeze in another four rows of seats at the expense of comfort and ease for passengers. Food on all flights was inedible but the final flight's food (departed Singapore around 12.45 am) was non-existent - nothing was offered except water and juice until approximately 7 am when baked beans and an egg was served. Who serves baked beans to a plane load of passengers? The toilets are busy enough without the added fibre of a baked bean meal. Can't complain about the service because there was nothing to serve. I really felt like I was flying with some sort of budget airline instead of one that I paid quite a bit of money for. Singapore Airlines once had a fantastic reputation and I was looking forward to flying with them. I certainly won't be flying with them again. It’s obviously all about the bottom dollar now and not flying experience for passengers.","No Stars if it was an option","1" "2023-05-29T11:40:34-04:00","Desktop","1","review","Booked return tickets for my family and i . Due to my daughter turning infant to child stage , i had to book a seperate ticket for her only for departure from TRV to SYD via SIngapore. Called customer service and booked a ticket through them .Paid extra for that . Got all details ,printed my e-tickets . Went to airport for going back to SYD after my holidays . Airport authority said there is no bookings shown in their system under the name of my daughter so we are unable to fly . We came to know about this while checking in . They send us home asking to contact singapore airlines customer care . I had the copies of my daughters return air ticket including the payment done I called Customer care services and they said the system is showing that i had already flown . How can the system show that a passenger is flying in the aircraft even if that person hasn't checked in .They asked me to rebook the tickets and its again depends on seat availabilities . There is no solutions . No clear clarifications what so ever . I had flown singapore airlines several times .This is the worst ever experience . I had couple of other incidents and my biggest mistake still used them . Still waiting for an action from the higher management to rectify my loss of time , money and many more","Terrible booking experience ,,Worst ever","0" "2023-05-28T23:42:49-04:00","Desktop","1","review","Most unprofessional travel agency to deal with. They change the booking date without information. Good luck following up with them with customer service. Bunch of non competent people, who does not know what going on. If by chance you deal with once, thats it then they will keep spamming you with calls and messages. They call using private number so you can't even block. STAY AWAY FROM THEM FOR YOUR OWN SAKE","Stay away from them","0" "2023-05-28T02:21:36-04:00","Desktop","1","review","Have flown many times with Singapore Airlines over the last 14 years and have been extremely happy but not anymore. Flew Brisbane to Ho chi min then Singapore back to Brisbane May 2022. Seats extremely uncomfortable and so jammed in that I was unable to recline my seat at 2am on overnight flight as my seat was resting on the passenger behind. Food was so bad couldn't eat it. Only offered a drink at dinner time . No breakfast was served , not even a glass of water prior to landing at 7am . No hot towels and no amenities packs. Might as well flown with a budget airline !!!! Probably will not fly Singapore airlines again unless they improve their service !!!!!","Very poor....","1" "2023-05-27T23:52:43-04:00","Desktop","5","review","Just completed the 18 hour+ flight from Newark International Airport to Singapore. I have travelled from the States to Singapore many times, but have previously flown via United from Newark to San Francisco, and then SFO to Singapore. I decided to try the nonstop flight just to have the experience. Overall, it was as good as an 18- hour flight can be. Sitting in business class with the flat-bed seats was certainly worth the cost. The food was delicious and the movie selection was outstanding. I watched five movies (all recent releases), and as a result was throughly entertained for the first 9-10 hours of the flight. When I finally decided to go horizontal, the flight attendant helped to convert the seat into a bed and I was reasonably comfortable; my only complaint is that the flat bed configuration requires that you sleep on an angle, and there isn't a lot of room to maneuver on the bed. When you want to switch positions, you feel like you are on a rotisserie. However, the plus factors greatly outweigh the inconvenience of not being able to truly sleep comfortably when you are a very tall person. I also like the fact that the flight arrives into Singapore about 5:00pm, and during the summer--this is a plus (at least for me), since it is still daylight in Singapore and I felt that I had a few hours to be active before I crashed. I don't think I will ever say that I am looking forward to a 18-hour nonstop flight, but if you have to fly from the US east coast to Singapore, it is the best way to go.","Singapore Air: Not Overrated!","0" "2023-05-27T23:08:39-04:00","Desktop","1","review","Very slow and poor customer service from Singapore airlines. i flew from Johannesburg to Bangkok on 20/05/2023. upon arrival, i notice my luggage was damaged (the bottom of my bag was broken and the wheel broke off). I immediately contacted Singapore airlines for assistance. they replied with several different emails requesting documentation and pictures which i sent. I am flying back to Johannesburg tomorrow (29/05/2023) without a bag i can use for my luggage. Ive indicated the urgency to Singapore airlines but theres absolutely no regard for this. I will definitely not be flying with Singapore airlines again because of this poor service. The disregard is unbelievable. i will also be informing my company and other companies in our network to not use Singapore airlines for any of our staff going forward. I never expected this type of service from what i thought was a reputable company Thank you","Damaged Luggage","0" "2023-05-26T21:08:09-04:00","Desktop","3","review","Singapore airlines have always been our preferred overseas airline based on the quality of service and especially their food quantity. We travelled to and from Melbourne to Phuket via Singapore, 4 flights and did not enjoy any of the food served on the flights. Based on what we saw, we were not alone in returning meal trays barely touched. Surely this should tell the catering staff to lift their game.","What’s happened to one of the best airlines?","0" "2023-05-26T16:55:30-04:00","Desktop","1","review","We booked and paid 11 months in advance so that we could get the seats we wanted, and pre-paid for extra legroom seats. Even though the aircraft type has not changed, Singapore airlines moved our seats without permission. I would bet good money that they did so for greed, and no other reason. Unless you want the same thing to happen to you, consider flying another airline. No more business for Singapore Airlines from us.","Moved our pre-paid good seats to bad ones!","0" "2023-05-25T19:23:04-04:00","Desktop","2","review","I was flying from LAX to Singapore on Business Class on flight DQ 037 on 24 May 2023. Did not see a service attendant for the first few hours. Then dinner was served . There was no menu for choices just was given a Tray. Never saw the attendant after that. I was woken up about 8 hours into a 18 hour flight to ask if I needed lunch. After that never saw an attendant . The bed space was small. Never given any toiletries which most Airlines offer All in all Singapore Airline was a disappointment to me. Will never fly it again","Physician","0" "2023-05-25T00:01:04-04:00","Desktop","1","review","Our first flight was SQ 214 Perth to Singapore We were disappointed with the Singapore Lounge at Perth Airport, it is extremely small, and quite dark. The flight was nice and comfortable, the meal, the Chicken in Macadamia Nut Crust, we were very disappointed with, it was extremely dry. Our second flight was SQ 026 Singapore to Frankfurt This flight was one of the worst I have been on. My Book the Cook order Roasted Lamb Rack - my Lamb Rack was one chop, a thick one, but one chop? After eating my meal, I had a sleep. Upon waking I felt quite ill. I think it must have been the food. Unfortunately I vomitted, all over myself. My husband called for help from the fight attendants. Two females appeared and the first question they asked me was what had I been drinking? All I had to drink on this flight was water - if they paid attention to their customers - they should know this. I have never been so insulted in my life. I'm still so angry about this. The flight attendant came and suggested I wouldn't like to have breakfast - don't worry I wasn't going to anyway. There was no offer of any water or anything else. Our third flight was SQ 2062 Frankfurt to Madrid This flight was with Lufthansa Airways. The flight was a short flight , unfortunately our luggage was held up for two days. This could not be helped by the flight crew. They could do with some help with communication. Instead the passengers were left waiting, trying to find out where our luggage was. Our fourth flight was SQ377 Barcelona to Milan This short flight was crewed by some of the best flight attendants we have ever come accross. We did not have any breakfast. We had eaten a big breakast in the Miro VIP Lounge. This was an excellent lounge, the food was wonderful. The staff on the plane were very attentive, and very engaging. Unfortunately the staff were changed when we got to Milan. Our fifth flight was SQ377 Milan to Singapore This flight was better than Sinapore to Frankfurt. There are some inconsistences that I would like to point out. The service my husband and I received was quite stark. He was offered bread or croissant with his breakfast, I was not. I was offered wine on boarding, he was not. Our sixth flight was SQ223 Singapore to Perth This flight suffered from the same as the flight from Milan to Singapore inconsistant service. I was also attended by the rudest gentleman I have ever encountered, he was extremely short with his attitude and would grab things out of my hand, I think this is unacceptable. I was so looking forward to this trip, unfortunately I was very disappointed. I previously had two trips we had to cancel in the last five years, and I would like to thank Sinapore Airlines for the way they handled the complete refund. I think I was thinking the staff and service would be as exemplary as the staff handling the refunds. I look forward to your reply. Regards Frances Jojart","So Disappointing","1" "2023-05-23T15:59:21-04:00","Desktop","3","review","As I was flying from Tokyo to London, I actually took four flights in May. There is a lot I love about Singapore Airlines, but it really is dependant upon where you are sitting. On my first flight from Tokyo to Singapore, I was lucky to book a bulkhead seat. Very comfortable and I got some sleep. Unfortunately, I wasn't able to book a bulkhead seat for the lengthier trip from Singapore to London. I was in the last row of an economy cabin and although I was lucky there was no one next to me, I felt very penned in spite of the plane being an A380 - especially when the passenger in front of me reclined. I have put on a bit of weight recently - that could be why, but I didn't feel that way a few months ago when I flew with Emirates on an A380. On the plus side, the cabin crew was lovely, the entertainment system was excellent and I chose the vegetarian Indian option - everything was very tasty. On my way back, I think I hit the jackpot! I was in the second row of economy with the no bulkhead seat in front of me. No one was in the row beside me and I slept very well. As it was a late night flight I opted for no dinner - even so the the cabin attendants were very attentive and made sure that I wasn't hungry and was well hydrated. One of the best flights ever. Unfortunately, the trip from Singapore to Tokyo felt - again - very cramped. I was very hungry by that stage and was surprised that on a seven hour flight, there was only one meal served - which was quite later on into the flight. A snack of some kind would have been very welcome. If I can make sure I get a bulkhead seat or fly in Premium Economy I would definitely use Singapore Airlines again. Although the stopover time in Singapore was very long, the flights were very reasonably priced. A bit of a mixed bag but the service was universally good. But if my budget stretches I may choose Emirates next time I fly.","The Good and the Bad","1" "2023-05-23T13:41:38-04:00","Desktop","2","review","I can see from the reviews that Singapore airlines is not what it used to be in terms of customer service and communication they are atrocious! been trying to get a refund for over a year since March 2022. 1st of all they changed my flight so I said i can not use that flight tried several times on the website to comminicate about it and it was so difficult and response times up to 15 days! finally I had to go to Jakarta to a Singapore airlines office to speak to someone. They acknowledged and accepted my claim but said I can just call to make a new flight resevation at a later date. During that time trying to speak to someone over the phone was impossible. Huge wait times I mean over an hour. I gave up. This year I requested a refund and I received an email saying I would get the refund within 6 weeks? this is after a year had gone by. Still waiting for the refund 6 weeks late no confirmation it had been refunded. I wrote again notifying the airline my email address had changed which I did through the Singapore airlines FF portal on the website. you have to go through a security text message to verify its you to do this. Then I get another email saying they need to verify who I am and I need to send all the information again. OMG sooo Frustrating! Still waiting! I am wrting this review because of my frustration. I will not use this airline agian and want to warn others about my experience. This was business class flight & I am a Gold star alliance member. This is totally unacceptable as an airline and if there is a consumer complaints portal in Singapore I would love to know who to submit my complaint to about Singapore airlines.","Singapore airlines poor communication being trying to get a refund/credit for an unused flight for over a year!","0" "2023-05-21T22:54:14-04:00","Desktop","5","review","It’s hardly surprising that Singapore Airlines ranks so highly in the world. Their service, food and wine are absolutely tops. First time I’ve flown with them, I’m sure I will again.","Great Srvice","0" "2023-05-21T15:58:30-04:00","Desktop","2","review","I flew with Singapore Air for the first time not long before covid and was impressed by everything, seat comfort, food, movies and service. My last flight was a total disappointment. Not many movies and the food was disgusting, it was a code share flight and I couldn't even get lounge access on a 5 hour layover. Won't be in a hurry to fly again with them.","Really Falling","0" "2023-05-21T14:10:48-04:00","Desktop","3","review","Used to fly SQ for SIN-JPN route often prior to pandemic, but every aspect of the flight quality level has dropped significantly after the pandemic. Not asking for more than what economy class should be, but upset to see the economy class standard is no longer the same as before. Like many passengers have reviewed, no more hot towel service, a few items taken off the meal tray and reduced baggage allowance. During a recent flight back from Osaka-KIX, the meal tray really look embarrassing for a top notch airline. It was Japanese curry rice which consist of 4 very small pieces of beef cubes, 3 small cubes of potato and 2 slices of carrot, with plenty of gravy on top of an onigiri sized rice; there is a bun with butter, a packet of biscuit with cheese spread and ice cream. If cost is an issue, I guess just provide each passenger a packet of Hainan chicken rice or Nasi Lemak, which probably will look more presentable and representative of SG.","Sigh....","1" "2023-05-20T21:53:00-04:00","Desktop","5","review","Booked online and was able to select my seat for both flights (as had a stop over in Singapore for one night) then night before leaving it was easy to check in online. When I arrived at airport it was quick and easy for dropping off luggage and getting through security. Comfortable seats, entertainment good, meals were quite good. Similar comments for the longer leg to Milan and no problems picking up bags.","Sydney-Singapore-Milan","0" "2023-05-20T17:35:50-04:00","Desktop","2","review","Arrived at Bangkok airport after transitioning at Singapore airport. We got off the plane at Singapore to then get back on the same plane to go to Bangkok. When we arrived at Bangkok we were greeted by someone holding up a sign with our name on it. They then informed us that our bags were back in Bangkok. We were told that the bags were on the next flight which would arrive at 7pm. We had to leave airport around 7pm due to a paid pickup waiting. We were told that the bags would be delivered to the hotel. They finally arrived at the hotel at 11.30 pm. This meant we were awake for 24 hours , and tired. Firstly, how can you lose a bag which should have stayed on the plane, and secondly, why did it take so long to be delivered to the hotel? There were other travellers from Adelaide on the same flight who had this happen. Not a great look and start to a long awaited holiday.","LOST BAGS, EVEN THOUGH WE FLEW ON THE SAME PLANE FOR BOTH FLIGHTS","0" "2023-05-18T23:21:38-04:00","Desktop","3","review","We have flown with Singapore airlines many times before and on this trip we found the service especially the meal service to be very average. Cabin was clean, seats were uncomfortable and leg room on new planes appear to have got smaller. Not a good choice of food and quite average when you get it.","standards are slipping with this top-class airline.","2" "2023-05-18T23:18:34-04:00","Desktop","4","review","My wife and I flew Singapore Airlines Economy, return from Singapore to Perth. The seats were comfortable albeit a little cramped, as Economy seats tend to be, the food was good although a little difficult to eat in a relatively small space, the in-flight entertainment was good and the staff were personable – so a reasonable flight experience. I’m 6 feet tall so I could cope with a five-hour flight, but I wouldn’t like to contemplate a long-haul flight in these seats. One slight annoyance: - when I booked these flights back in December, I had some problems using our Krisflyer points and so contacted Singapore Airlines customer services who completed the booking for me. Subsequently I was charged 68 SGD – around £41 – which was initially explained as a credit card fee. Having challenged this, the charge was eventually explained as a service fee applied when using customer services to make a booking. My complaint – that charges like this need to be explained before the customer commits and not afterwards is still awaiting a formal response from Singapore Airlines some five months later. Customer service standards with this airline are certainly falling so be aware of this practice before you make a booking through their contact centre.","Reasonable economy flight but beware of charges.","0" "2023-05-17T23:39:30-04:00","Desktop","1","review","So I thought hey, let's book with a 5 star airline for my honeymoon! Boy was I wrong, they can't even make the booking? Waited for confirmation and received nothing so I call my bank and they confirm money has been sent, call the airline and on multiple occasions, they tell me they have no booking for me and received no money, after abusing my bank refund as Singapore airlines refused any knowing of this booking, finally received some food news that Singapore airline had a glitch and the money would be refunded in 10 business days, never had I gone through so much stress and I asked for compensation and kept getting oh we cannot confirm any compensation as there was never a booking....","DO NOT BOOK WITH THIS AIRLINE!","0" "2023-05-15T05:09:30-04:00","Desktop","5","review","Flying with Singapore Air from Istanbul to Singapore and then Surabaya and back to Istanbul was fabulous! Particularly with the professional approach and care of Ms. Zulfiye Keles from Singapore Air-Istanbul , she organized all details for our special son with wheelchair; as get in-out of airplane, seat(cannot sit-posture problems), food(cannot chew/feeding problems), and all for my son’s needs that she took care of our son was wonderful. We are very thankful to Ms. Keles and all Singapore Air team. We had great service on airplane for our son’s special needs. All the people from check in to gate people and flight attendants were great and helpful; made us all feel safe and comfortable. We will fly again with Singapore Air in 6 months everything works out wonderfully. Happy we chose Singapore Air. Thank you very much.","Singapore Air is the best for Special Care Children !!","1" "2023-05-13T19:55:02-04:00","Desktop","4","review","On such a short flight the service was great. Food was tasty and a glass of wine with it hit the mark. Much better than the previous flight into Singapore.","Much Improved","0" "2023-05-13T19:51:58-04:00","Desktop","3","review","Boarding was on time and the flight was pretty full. Good movies and seat comfort was okay but the food was terrible, tasteless breakfast with no salt or pepper to season anything. Yuck.","Bad Food","0" "2023-05-13T03:23:02-04:00","Desktop","5","review","Travelled with Singapore airlines for the first time with family. We loved the overall experience. The food was good (took me by surprise as I'm yet to taste good in-flight food) , the seats were as expected in economy with the leg space being really good. The staff were polite and accommodating. Despite their busy schedule, they helped change a couple of food orders for my family. Highly recommended airline for economy travellers!","Great experience!","0" "2023-05-13T01:09:49-04:00","Desktop","1","review","We have just returned from Bali. Our return from Singapore with Singapore Airlines was more than disappointing it was unacceptable. We flew Premium Economy, the seats are more comfortable but once the person in front reclines their seat it’s is as bad as economy. You need to book row 31 for window seats or middle 33 .. if not available don’t waste your money. Seats aside what was the deal breaker to travel with Singapore again was the crew. The attitude was terrible. They clearly did not want to be working.. rude, indifferent and clearly irritated by every passenger. Food was dreadful, cold and a lack of drinks being offered. Should have asked but didn’t want to poke the bear… High price tag for low and poor service.","Poor on all counts!","0" "2023-05-11T01:57:41-04:00","Desktop","2","review","In general aircraft gave the impression of being old and tired, seat was uncomfortable and soggy, seat recline not working, seat hight not sufficient (I am 6ft 2in) WI-FI not available to Premium Economy passengers, had travelled with Qantas 3 times in Economy recently WI-FI provided free. Not the Airline it was","Tired Aircraft, poor facilities0","0" "2023-05-10T01:02:18-04:00","Desktop","4","review","My first trip after the pandemic was a little disappointing. The aircraft was good (an A350) but the Business seats were poor compared to their competitors. It is apparently their 'regional seat' for shorter haul journeys. It is too skinny and a tight fit for your feet if sleeping. It is 'second class'. Food was good but the staff forgot to offer me the Refreshment meal. I did not complain because the tray table at my seat was not working properly and I did not want to be caught jammed in my seat ( as happened at Lunch). However, they did not find out until clearing up and while apologetic, it was poor considering the prices demanded for Business these days. It also appears that you have to ask for a second drink as I was never offered one. Tea and coffee are in short supply as well. I 'booked the cook' for Lunch and the food was excellent but like 'special meals' it came early before the regular meal service and I had finished eating before any wine or other drinks came around. The Cabin Crew are always nice but it appears that organisation is lacking and my flight was disappointing as a result. Certainly second class for the price.","Singapore Airlines Second Class","0" "2023-05-09T05:47:14-04:00","Desktop","1","review","If there was an option for no stars, I would select that. Singapore Airlines from Bangalore, India to Singapore which was set to depart at 0120 was delayed by ~3 hours. The flight reached Singapore at 1130. Due to this the connecting flight to Perth which was set to depart at 1200 was missed. Due to this I along with my partner had to stay in Singapore city overnight at our own expenses at a hotel. On arrival in Singapore, I inquired with Singapore Airlines Duty Manager on what our options were as our onward journey had been disrupted due to this delay of almost 3 hours to which I was offered no solution at all. In fact, my request was brushed aside by the duty manager based on the fact that I did not have a connecting flight booked with Singapore Airlines or Scoot and that this situation was ""no longer Singapore Airlines Problem"". I explained to the Duty Manager that a missed connection (either with Singapore Airlines group or any other carrier for that matter) put us in a position where we would incur costs associated with accommodation, meals, transport and loss of pay (in my case) to which the duty manager responded that those would have to be borne at my expense even though the delay was caused by a Singapore Airlines. As mentioned earlier, the general gist of the responses I received from the duty manager was that ""this is not our problem"". The treatment meted out to me by a duty manager was sub par to say the least and certainly was not expected from an airline which is considered to be among the best in the world. I even worte to them and they have conveniently told me that I need to check with my insurance company and that they aren't liable.","World's 2nd Best airline must be a Joke!","1" "2023-05-08T17:53:16-04:00","Desktop","1","review","This was a terrible flight. A tiny business class bed, no sheets/covers, horrible pillow, terrible covers Zthat were crumpled and shabby. We left at midnight and we’re offered food. We were woken at about 5.00 and offered food but I couldn’t get a cup of coffee and when I did it was cold…really cold. Hey friend in coach couldn’t get a bottle of water, food was ok, just… and a sweet white wine… This plane should have been burned straight after COVID. The service is NOT what we would expect from Singapore airlines ! Take this tip… avoid SG airlines","Don’t use this airline","0" "2023-05-07T07:58:13-04:00","Desktop","1","review","I understand how an airline can lose a suitcase. What I don’t understand is how an airline does not have a system in place to track a lost bag, communicate with the customer and close out the case in a respectful manner when the bag never shows up. Let me try and explain. I have been flying SIA back when they were still Malaysia Singapore Airways. I've always been impressed by the quality of the service until my last trip from Cape Town to Bali. In short, one of our bags never made it. I understand this can happen. It is not just the inconvenience of a lost bag it is also mourning the loss of memories for the items that were in the bag. Repeated phone calls and visits to the airport never resulted in the case being closed. It has been a year since the bag was lost and intermittent and sparse communication still leaves us wondering about being compensated and being done with this issue. Pretty shocking customer service.","How Singapore Airlines lost my bag and also lost me as customer","1" "2023-05-07T06:00:53-04:00","Desktop","3","review","Where can I start now… SQ has just dropped its standards when it comes to meals, drinks and onboard amenity kit. Only one meal on a 7.30 hour flight from SIN to SYD and no amenity kit on an overnight flight. You get a dinner meal and that’s all you get. No breakfast, NO tea or coffee in the morning. The crew just take trays of water throughout the flight. Also the dinner is only 2 courses meal. Even Emirates is still serving 3 course in economy. Interesting that SYD to SIN sector you get two meals and more. Does SQ discriminate on who is flying onboard ? Qantas is providing 2 meals on SIN to SYD sectors. It feels like SQ has cut down on many things and charging customer must higher fares for low quality product. SQ can't be considered as 5 star airline anymore. You might as well fly on Scoot for lower fare and pay for the meals. Crew and the aircraft are good but meal service is failing SQ. Please restore your services to pre-covid times.","Singapore to Sydney on Singapore airlines economy class","2" "2023-05-07T03:33:41-04:00","Desktop","4","review","Vietnam to Singapore we were provided with a decent tasting meal and consistently good service. Singapore to Manchester an entirely different experience. Awful food and not a great service. All I can say is don't chose the Carrot Cake Option. Nothing to do with what it sounds like! It smelt herendous & consisted of Prawns amongst other things. Same with the Snacktime Bun we were given. It smelt vile & tasted of fermented fish in the middle. I felt like throwing up. The Scrambled Egg / Spinach option wasn't edible. I called for a flight attendant to ask for an alternative. After explaining the food was inedible, I was asked what was wrong with it as everyone was eating it without complaint! The last thing I wanted or expected was attitude from the air stewardess!","Good Food versus Bad Food","3" "2023-05-06T23:03:03-04:00","Desktop","3","review","After flying a few times with Singapore Economy Class I decided to splurge and try Business Class, but I was disappointed for one main reason: I remember the slogan for Singapore Airlines used to be, 'Singapore Girl, you're a great way to fly!', and this is one of the rare cases of 'truth' in advertising and one of the main selling points and points of difference for Singapore airlines. But obviously, this slogan is not very PC or woke, and is no longer used because of those reasons; but that does not mean it isn't true or effective marketing. But worse than that, the Business class cabin was staffed by way too many male flight attendants; and even worse, the 'team leader' for all the flight attendants on all Singapore Airlines fights I have experienced (business and economy) was a man! So, Singapore Airlines have gone from 'Singapore Girl, you're a great way to fly!', to way too many male flight attendants and not even a Singapore girl or woman being the the boss of the inflight cabin crew! That is extremely stupid and disappointing! For Singapore Airlines to relinquish one of the best and most truthful slogans in airline marketing history because of woke or otherwise pressure is political correctness and 'equal opportunity' gone mad! Isn't it funny that for years women strive for equal opportunity to no avail, but when whining men cry for the same it is instantly realised to the detriment of everybody, including an airline's effective marketing slogan. The vocation of flight attendant is a 'care' vocation, like a tour guide, like child care, like elderly care, men should not do it. I will avoid Singapore Airlines in the future for this very reason: 'Singapore 'Man', you're NOT a great way to fly.","Disappointing","2" "2023-05-05T23:27:16-04:00","Desktop","3","review","The Airbus was an older model with no touch screen, no automatic seat adjustment and worst of all was the diagonal sleeping arrangement. Absolutely uncomfortable and squashed. Fortunately the great service and food made this trip bearable. So why use the new airbus between Singapore and Adelaide, a shorter trip, as this plane was super comfortable?","Why use older Airbus on long-haul between Singapore and Cape Town?","0" "2023-05-05T04:17:32-04:00","Desktop","2","review","We have used Singapore Airlines many times as it flies direct out of Adelaide. Our flight over was fine even though the food was truly awful. On our return flight our bag was being transferred from a connecting flight from Vientiane for our flight back to Adelaide. We made it back fine but no luggage. Our bag has not yet been returned even though I have an air tag inside it and I have provided Singapore Airlines with a photo of where the bag is located in Changi Airport. It is so frustrating to know exactly where it is and has been since we landed there and yet still get the standard line...we are still trying to locate your bag. I wonder if any one actually looks? Our positive view of the Airline has collapsed as a result.","Not what it used to be","1" "2023-05-05T02:30:40-04:00","Desktop","1","review","Wow. First flight with Singapore Airlines post pandemic and its nearly unrecognisable. - new aircraft have much more cramped seating - food is nearly inedible - inflight entertainment system not working The crew remain very attentive and tried their best to resolve the entertainment issues. But given such a poor product to begin with there efforts were redundant. Very poor value airline. Why pay top price for a extremely bad experience? Fly anything but Singapore Airlines.","SQ reputation has not survived the pandemic","2" "2023-05-04T21:08:50-04:00","Desktop","3","review","Traveling back to New Zealand on this flight - had exit row seats in economy on an A380-800. probably seems good on booking but didn't enjoy the space seated in the seat. The seat just didn't seem wide enough? The ability I get straight out and stand up was great, but the nearness to the outlets was a let down. The food was. average to poor and wasn't what I remember pre-COVID. The flight was clean and crew kept the toilets very clean, but a full flight and seems the titles were always in use. In hindsight should have booked a window and aisle seat and hoped no booked the middle seat - lesson learned. Overall I found the standard of service had dropped and wasn't as good.","Seems the standards in some areas have dropped ....","1" "2023-05-04T11:07:33-04:00","Desktop","1","review","Lying in bed listening to a thunderstorm in Langkawi my mind wandered back to how disappointed I was with my first Singapore Airlines flight. We travel to S E Asia a fair bit but usually SA is too expensive. I'll take a cheap flight and pay more for bulkhead seats, etc. This time I didn't bother because of all the gushing about SQ A350 plane. Well more fool me. The seat was a shocker. Thin back and actual seat padding. I'm about 5 foot ten and I swear my knees were jammed up against the seat in front. The food was rubbish and when food service was over, the woman in front reclined into me; I couldn't move, so I reclined and the woman behind me screamed at me. So thanks SA, my first mid air skirmish in 55 years of flying. The flight was only saved by top notch cabin crew service and the fact that we had a spare seat in our row. Never A350 again.","Such a disappointment","2" "2023-05-04T04:00:24-04:00","Desktop","5","review","An amazing flight from Sydney to Singapore on Singapore Airlines A350 wide bodied airliner. From the ease of check in and boarding to a fantastic on board flight crew this flight could not have been better. The meal service was good as well as the drink selection. Seat back entertainment was more than adequate for the 8 hour flight. Overall a great flight and good to see that the service has not changed in our post Covid world.","Sydney to Singapore - fantastic flight","0" "2023-05-03T08:41:22-04:00","Desktop","2","review","I love the Singapore airlines crew, about the best out there. Their business class seats, however, are the worst. There is no room directly in front of you and there is a small footwell at the side. The result is a really cramped lie flat experience. This could have been easily solved by having the seats staggered creating legroom directly in front...as most other airlines do. Crazy stuff, great crew let down by stupid design. Would never pay the dollars to flybwith them again.","What were the designers thinking??","0" "2023-05-01T20:29:06-04:00","Mobile","5","review","Now for our 7th Trip to USA , SFO , we choose Singapore Airlines on November 18th 2022, through Travel Agents. from Chennai to Sanfrancisco, in Economy class through Flight Numbers SQ 525 & SQ 034 . The journey is beyond our expectations. Seat spacing is just sufficient for the long stretch journey & excellent care from the Air Hostess at every serving of drinks & food & guiding us to get the wheel chair arrangements at landing times through a special wrist band identification, as we are Senior citizens with Ailments. We got very good excellent tasty vegetarian meals this time through this Flight. We never felt any strain at any point of time. As we are Kris Flyer members, we got preferential seats & nice treatment by the wheelchair assistance. As we are returning through this Singapore Airlines SQ 031 for our return fight to Chennai on 5th May 2023 from SFO, we are eagerly waiting for a delightful journey again through Singapore Airlines. RANGADURAI Ramanujam Senior Trip Advisor writer.","A Pleasant journey through Singapore Airlines to USA","0" "2023-04-30T22:17:25-04:00","Desktop","5","review","We flew from Singapore to Hyderabad. The flight was comfortable, service was great. This is not our first flight and always Singapore has been great in service, timing, professionalism.","Great service","0" "2023-04-30T09:12:48-04:00","Desktop","1","review","They changed my flight without proper notification. And then when I asked them for any possible solutions they were extremely rude. They refused to take any responsibility and were just horrible to deal with. I even asked to speak to a supervisor and the guy simply said there is no one else to talk to. They will send an email to your spam folder, tell you that you didn't see it and it isn't their problem. Horrible company will never deal with them again.","Rudest Customer Service I have ever experienced","0" "2023-04-28T14:54:20-04:00","Desktop","3","review","This was a very disappointing experience considering the hype around the SQ soft and hard product in business. Firstly let me say the Silverkris Lounge at Changi T3 was excellent. It was the highlight of my flight. Normally the lounge is just the teaser with the inflight experience the main event. Unfortunately the inflight experience was just disappointing. At pre-departure I was offered a juice or champagne and I asked for water. The FA literally told me to just drink from my water bottle. No big deal but just not the right tone to set in a premium cabin. Then there is the seat. I flew the a380 with their new a380 business seats which i just didn’t like. I found the seat uncomfortable and the seat padding pretty hard. Their seat configuration was just really limited and the seat buttons very unresponsive when pressing them. This was a night flight and this seat is just a terrible for sleeping. The design when in flat bed mode forces you to lie on an angle which was very awkward and uncomfortable. The “seat cover” provided was very thin and no padding meaning you felt all the padding and upholstery of the seat which was just not very soft or giving. The blanket provided was just too small and meant that either my arms or my feet were sticking out the entire time. The seat looks good but for me was a total functional fail for comfort and awful for sleeping. Sadly the food service was a real let down on this flight as well. I “booked the cook” for my meal which certainly raised my expectations but what I got was average, bland noodles that looked no different from the other inflight offerings. My travel companion took the inflight breakfast offering and this was literally one of the worst meals not just in business but in any cabin class. The scrambled eggs were quite literally inedible. A goopy stream of “bits” of egg that must surely have been powdered or reconstituted egg, It was just disgusting. Totally unbelievable offering on a business class flight. Whilst the flight was on time and the FAs polite and efficient I would not fly SQ business again unless it was a discounted ticket and I would be very hesitant even then to book a night flight on the a380 with this seat.","Disappointing","4" "2023-04-28T08:18:49-04:00","Desktop","2","review","I looked forward to travelling my first time with Singapore airlines as I heard good things. What a let down. Delayed times, inedible food, broken seat, crappy inflight entertainment. The list goes on and on. I don’t even mention the trip coming back. You guys suck. Never again.","Singapore airlines sucks","1" "2023-04-26T00:51:46-04:00","Desktop","3","review","Premium Economy choice between Qantas and Singapore Air?, easy, QF wins hands down! Took a flights between Australia and the Spain on SQ and would not waste my money on PE or Business Class in future, mediocre at best. We were treated better in Economy on SQ!!!","What happened SQ?","0" "2023-04-25T23:04:30-04:00","Desktop","1","review","All three of our suitcases were left I. Singapore for two days and they refuse to pay compensation for the clothes we had to purchase! We’re non resident to Australia","Refuse to compensate for delayed baggage","0" "2023-04-25T08:00:13-04:00","Desktop","5","review","3 segments on SQ: ZRH-SIN-DPS and SIN-LHR (B777, B787 and A380). Very comfortable seats, friendly crew, great entertainment system, I've ordered vege-meals tasty and they were tasty and sufficient. Transit at SIN surprisingly a bit chaotic but the crowds were overwhelming. 9/10.","Still a great airline","1" "2023-04-25T04:55:14-04:00","Desktop","3","review","Flight on 22 April - Definitely downgraded since COVID. You used to get a flight pack, hot towel and an offer of a drink even before you left the ground, now ZILCH. There are much fewer flight attendants. They were practically running to try and get everyone their meals. You had no chance to ask for any other drinks as they were just too busy. There are no beauty items in the lavatories anymore. You used to be able to go and freshen up before landing but there was nothing. The lights were kept so dark I couldn’t work out how to open the lavatory door at first, which seems silly, but it really was quite black. Flight on 23 April - We then changed to SQ432 for a flight to Male, Maldives. Two stewardesses and one food cart for the whole economy section. We left at 10:05 and got our meals at 13:30. By the time the stewardesses got to our row their hands were shaking as they had to try and get people to choose the fish option as they ran out of the chicken option by the row behind us. Once again there was no chance to ask for a drink as the stewardesses were just too busy. One lot of parents let their child run down the walkway several times which we didn’t think should have been allowed for several reasons, one of them of course is safety. The space for each seat has definitely grown smaller. You don’t have enough room to reach down in front of you really, unless you’re lucky enough to be on the aisle. We used to find this airline terrific. We will be able to compare later in the year when we travel Air Canada and Lufthansa. We will let you know.","Downgraded Airline Services","1" "2023-04-25T04:45:56-04:00","Desktop","1","review","Very bad experience with connecting flight,after having boarding pass from Australia they left us on the airport because of the security was lazy to do their duty.they spoiled our surprise to attend my sister’s marriage and i hate that.I really never recommend the connecting flights with singhapore airlines.will never board this flight because of bad memories,i have to treasured that because of my sister’s wedding.every time i am thinking about that I really hate that.","Horrible","0" "2023-04-24T19:35:14-04:00","Desktop","1","review","Singapore Airlines only on the name on the papers . Can’t see on the services . Spend $1500 one side from Nz to Trv via Singapore. I had horrible experiences during my travel. Initially I requested to add fragile sticker on one of my check in bag . Staff forgot to add before its gone . Finally i got it with broken pieces. Cleanliness in seat areas was also unacceptable. Found previous travellers coffee stain, chewed gums, and ripped seats Meals are not cooked properly, next to my seat old couple got uncooked meals. They requested fish but staffs gave chicken. Finally they ate the coffee n pieces of bread 🤣. Raise my concern to airline on about march 13 th I received response from Customer Relations Officer Australia and New Zealand Singapore Airlines on April 25 th On the contrary. Singapore Airlines are only on the top on websites or on the articles. Reality would be bottom, They are exploiting the travellers from newzealand coz of lack of other flights on this sector Thanks","👎🏿","0" "2023-04-24T08:58:58-04:00","Mobile","3","review","Singapore Airlines has always evoked a sense of safety and comfort. I have always enjoyed their flights and their care. So, as usual, I once again booked my family on the Singapore Economy for our vacation to NZ. Right now on board SQ 285 from Singapore to Auckland. Two hours into the flight, no drinks, no food offered till now. I had to press the service button to get a glass of water and the crew wasn't very welcoming. My wife also pressed the button for some water, no one came. She got up, walked back n git her water. I don't know, whether Singapore Airlines has deliberately lowered the service standards in Economy to push sale Premium Economy, but for sure there is a marked deterioration to the earlier famed Singapore Air hospitality.","Disappointment at the deterioration of Service Standards","0" "2023-04-24T05:23:25-04:00","Desktop","1","review","We've used Sinapore Airlines, (economy class), in the past and been happy with the service and food. This year we booked to fly to Melbourne, from Manchester, expecting the same good service.The first indication that things had changed occured not long after booking. We received an email stating that our flight times to Frankfurt had changed. In reality this meant we couldn't make the next stage flights to Melbourne. No alternative was provided and SA were not in the least bit bothered that we could no longer actually get to Melbourne. After an hour or more on the phone to SA my husband managed to get new flights. Sadly, this poor service contined on the flights. The food was awful - poor quality. I wondered if it was just the gluten free meals, (bread roll still frozen to name just one problem),but my husband who had the standard food, also found some of it to be inedible. I was also offered snacks containing wheat/gluten even after I'd checked with the cabin crew that they were gf. Barely an apology and no alternative offered. In additon to this, not enough water offered on a flight of almost 14 hours - people had to keep going to the galley asking for drinks. The overall impression is that Singapore Airlines no longer care about their passengers. We most definately would not recommend.","Poor service and awful food. Used to be good - what's happened ?","2" "2023-04-23T07:04:35-04:00","Desktop","5","review","Singapore Airlines A350-900 medium-haul aircraft is fitted with two cabins with 40 Business Class seats and 263 Economy Class seats. The 40 seats in Business Class are split into two sections, with 28 seats in the forward cabin, the larger cabin and 12 seats in the smaller rear cabin. The 1-2-1 seat configuration in Singapore Airlines’ regional Business Class product gives all passengers direct aisle access. There are three lavatories, one located up front right behind the cockpit and another two between the two Business Class sections, serving all 40 passengers in Business Class. Singapore Airlines differentiates its Business Class lavatories from Economy Class by fitting them with brown leather backsplashes on the bulkhead. Singapore Airlines is one of the few airlines that packs its lavatories with amenities for guests’ convenience. Singapore Airlines regional Business Class seats have a seat pitch of 60″ and measure 28″ wide, providing its passengers with excellent legroom and enhanced privacy despite not having a door, thanks to the cacoon seat design. Singapore Airlines regional Business Class seats feature a 180° lie-flat bed. The seats come with several handy modes programmed into the seat control buttons on the side of the seat. Besides the seat controls, Singapore Airlines also included light controls and attendant call buttons on the touch-panelled seat control buttons. pops out in its storage mode, which is half the size of the table. Passengers who do not need the large table can use it in its storage mode. The seat table folds out to its dining mode, which is twice the size of its storage mode. The seat table does not feel wobbly and is perfect for dining and working on a 16″ laptop. Under the IFE screen is a footwell, which is meant for passengers to stretch their feet into when the seat is deployed in its bed mode. Singapore Airlines fully used the space under the footwell by leaving it empty to double up as a space to stow carry-on or for passengers to place their shoes. There is no lack of storage space on Singapore Airlines’ regional Business Class seats. There is a small cabinet at the side of each side for passengers to stow smaller items like mobile phones and passports. The small sliding door installed at the cabinet ensures the items inside remain secure and out of sight. Within the cabinet, passengers can find an international power socket and two USB charging outlets, making it very convenient for passengers to get juice for their devices. A hook next to the cabinet creates space for passengers to hang the headphones provided by Singapore Airlines when not in use. Singapore Airlines designed the space by the cabinet as a side table, which doubles up as a cocktail table, for passengers to place small items on. I thought the biggest flaw with the Singapore Airlines regional Business Class seats was the placement of the seat pocket. The seat pocket is placed at the lower corner of the seat on the back of the seat in front. Passengers wanting to access the seat pocket must unbuckle their seat belts and stretch for it. The seat pocket seems to be meant only for Singapore Airlines to place in-flight magazines and safety cards as it is too shallow (and tight) to fit in anything else. Singapore Airlines fits its Business Class with a large 18″ LED touchscreen TV. The LED TV can be tilted downwards so passengers can still watch the numerous options on KrisWorld lying down on the flatbed mode of the seat. The entertainment options on KrisWorld are laid out in an intuitive menu for passengers to browse and select from hundreds of shows, from the latest blockbuster movies to TV shows and even games. KrisWorld can be accessed via the touchscreen function on the TV or via the mobile phone, like IFE controller found under the seat controls at the side of the seat. Singapore Airlines supplies noise-cancelling headphones to its Business Class passengers. These headphones effectively cancel out the ambient noise from the aircraft cabin and are comfortable to put on. Business Class passengers are given free wifi to use onboard. Singapore Airlines does not offer its signature “Book the Cook” service for flights originating from Bangkok. I opted for the Indonesian Fried Rice, while my friend chose the Pan Fried Salmon. Of the three courses of the meal served, I thought only the appetiser was tasty. The Indonesian Fried Rice I had was disappointing in taste and presentation. I thought the presentation of the meal did not enhance its appetising appeal, the fried rice looked haphazardly splattered on the china, and the vegetables looked like a mess. The grilled chicken tasted blend, the fried rice tasted like plain steamed rice, and the vegetable was overpowered with spiciness. The sticky pudding dessert looked like some mouldy bread, but I tasted the dessert nonetheless. The pudding was too sweet for my liking that I had to wash the taste with Coke. My friend also commented the Pan Fried Salmon he opted for tasted bland and dry. Service on Singapore Airlines Business Class was exceptional. The excellent service started the moment I boarded the aircraft. Cabin crew offered me pre-departure drinks, introducing Singapore Airlines’ latest cocktail, Bellini. When told I do not drink too much, the cabin crew offered me another glass of orange juice in case I was not too fond of the cocktail. Before taking off, the cabin crew – Stephanie stopped by every seat under her charge to introduce herself to all the passengers she would be taking care of during the flight. Despite a full flight, I find cabin crews onboard made an effort to check in with passengers if we required anything else. Towards the end of the flight, a passenger sitting across from me started to make noise about the requirement to submit an online arrival card in Singapore. He kicked up a ruckus that the ground staff did not inform him of this requirement. Instead of brushing him aside, I witness Stephanie patiently helping the passenger fill out an online form while her colleagues stand in for her to conduct pre-landing checks. I overheard Stephaine volunteering to share her mobile data with him when we landed to ensure the passenger could enter Singapore smoothly. Despite it being the passenger’s fault for not checking the immigration requirements, Stephaine handled the situation with much patience and professionalism.","Excellent Flight on Singapore Airlines Medium Haul Business Class product","0" "2023-04-23T06:39:30-04:00","Desktop","4","review","We flew on Singapore Airlines B787-10 for this flight. The Economy Class cabin is further segregated into two sections, with 150 seats in the forward cabin and 151 in the aft cabin. Singapore Airlines uses three colours: brown, grey, and turquoise, for its Economy Class seats. In addition, the use of mood lighting for different moments of the flight, such as white lighting during boarding and disembarking and purple/orange lighting during the morning flight time, allows passengers to relax during the flight. There are several lavatories dotted across the two sections of the Economy Class. The lavatory onboard is not exactly the largest, but it is very functional. The mirrors in the lavatory make the space appears larger than it is. The hardworking cabin crews on Singapore Airlines constantly kept the lavatory very clean for the duration of the fight. I like the touch-free features, such as the sensor-activated tap and the toilet flush to the step-activated trash bin cover, which provided convenience to passengers and were extremely important in this endemic period. Singapore Airlines is one of the few airlines worldwide that still provides toothbrushes in their lavatories other than the standard hand soap. Economy Class seats on Singapore Airlines B787-10 are arranged in a 3-3-3 configuration. Each seat has a 32″ seat pitch and measures 17″ wide with a 5″ recline. Despite the very thin-looking Economy Class seats on Singapore Airlines, which do not seem to provide much cushioning, these seats are very comfortable for the short two-hour flight. In addition, the four-way adjustable headrest contributes to the comfort afforded by these Economy Class seats. The controls for reading light control and call attendant buttons are found under the IFE screen. There is also a sizable tray table on every seat. A standalone cup holder is fitted under the IFE screen, allowing passengers to stow their cups of drinks without needing to deploy the tray table. The seat pockets on Singapore Airlines are designed to allow passengers to maximise the usage of these pockets and also make it easier for passengers to locate the items they placed inside the pockets. An 11.1″ touchscreen TV is fitted in every Economy Class seat. There are many entertainment options on Singapore Airlines’ KrisWorld, ranging from the latest Hollywood blockbusters to TV shows. The intuitive menu options on KrisWorld are very well organised, making scrolling through them a breeze. Singapore Airlines provides earplugs for every passenger, though some might not find stuffing things in their ears comfortable. Singapore Airlines also provides complementary wifi for its KrisFlyer members (regardless of status) and passengers flying in Business Class or higher cabins. The wifi onboard is very stable but can only handle chats, email browsing and uploading to social media. We were given two options for breakfast today – Singapore Fried Carrot Cake with Prawns and Scrambled Eggs with Chicken Sausage. I chose the Fried Carrot Cake for breakfast. I am not a fan of the take-out box design used in regional Economy Class, as it made the portion feel small and was challenging to eat from. Singapore Airlines only served its Economy Class passengers a yoghurt. The meal was delicious and full of flavours. My friend opted for the Scrambled Eggs and found the eggs to be a tad dry and the sausage bland. Service onboard Singapore Airlines was impeccable, as always. We were greeted by the warm and friendly cabin crews. The cabin crew worked tirelessly to serve all the passengers and attended to their requests despite being a full flight. Despite the clear delineation of the duties of each flight attendant, cabin crews were ready to step in to help their colleagues should one be away from their station (during meal service) to top up food or handle other passenger requests not available on the food cart. The flight attendants’ felt happy in their job, which also translates to caring for their passengers.","Great service for a short flight","0" "2023-04-23T00:18:05-04:00","Desktop","2","review","I booked my return flight to Europe for July 2023 in October 2022. I am a Krisflyer member. At the start of this year I received a text message from SQ saying I had been „off-loaded“ for my return flught. No further explanation was given. When I finally reached a customer service person on the phone after an hour wait, I was told the plane had been overbooked and no seats were now available. I was not on the flight any more. I was offered to either rebook for the next day or get a refund for the flight - the latter was not an option as I need to get back home. I agreed to be rebooked for a departure the following day. This means an additional cost as I have to stay at the airport hotel and I had to take 1 day unpaid leave from work. When I contacted the customer chat service, they said I had „volunteered“ by agreeing to the change and was therefore not entitled to any compensation. No other airline I have flown with has ever tried to get away with such a low level of customer care and responsibility They offered me 2000 Krisflyer points, which is laughable- what can you get for that?","Single passengers being offloaded due to overbooking","3" "2023-04-21T19:28:29-04:00","Desktop","3","review","My first flight with SQ after 4 years due to Covid. I am really disappointed with the food. The taste is bad and there was no fruit. Breakfast was not served either. There were also no toys and games provided for children anymore. If this is the standard SIA is maintaining, I will reconsider flying with them in future","poor service","0" "2023-04-21T16:39:05-04:00","Desktop","1","review","I didn't Expect this type of service given from Singapore Airlines, noisy Crew member, no dinner is being served, including a glass of water, No one Bother to ask, very. disappointed.","Very Poor Service","0" "2023-04-21T01:06:36-04:00","Desktop","2","review","Singapore Airlines 787 has reverted to a budget airline experience. They could have packed more seats in economy if they tried to. Food awful and served in a McDonalds type box. They have made flying in their 787s unpleasant. Large screens but mine did not work. Their much vaunted reputation and advertising belie an unpleasant experience. Sorry but your better off on other airlines on the route we took.","Unpleasant. SingaporeAirlines crowded, seats very tight, poor quality food served in a BigMac type box","1" "2023-04-20T09:18:52-04:00","Desktop","1","review","We are travelling back from Kuala Lumpur to London in July. We wanted to change our feeder flight from Kuala Lumpur to Singapore to a slightly earlier one. First we were told there were no seats available on any flights that day - which was blatantly untrue. Then we were told it was not possible to change the time of the feeder flight as they would have to cancel the main flight to London. If that is true then Singapore Airlines must have the most badly designed computer system in the world. I used to be a regular flier with Singapore Airlines back in the day - I am appalled at how their customer service has deteriorated.","Customer Service has gone massively downhill","2" "2023-04-20T07:44:56-04:00","Mobile","1","review","We were flying Sydney to Frankfurt and as this airline was rated the best for many years we decided to fly with them.We booked business class.It is extremely uncomfortable.I am 6foot 4inches.The seat reclines but your feet are crushed against the seat in front of you.It converts to a lay flat bed.However you legs go into a tunnel.My size feet don’t allow you to lay on your side because the tunnel isn’t wide enough.I spent a very uncomfortable time trying to sleep.Never again with this airline.","The most uncomfortable business class","0" "2023-04-20T02:03:28-04:00","Desktop","2","review","On my flight from Delhi to Singapore ..check in and flight where ok but then it stopped unprofessional in-flight service which I give a 2 out of 10 ...with a rude Stewardess. Despite pre oder a special meal I was told there isn't any left and I had to order online... Compare to pre covid it was overall very disappointing and poor and I would say below any standard of a cheap budget airline...on my second flight from Singapore to Sydney the food and service wasn't any better it was actually disgusting . I complained about it to Singapore airlines which was a waste of time","Poor in-flight service","0" "2023-04-19T23:25:35-04:00","Desktop","1","review","A ground staff member was extremely rude and misbehaved with us yesterday at Changi Airport around 7:30 pm at T3 gate A19. His name was Shiva or Shivam, and he was most likely of South Asian descent. He kept making rude gestures to my parents and me, both senior citizens, and after confronting him, he said he had every right to do so. He kept on changing the queue and continuously harrased us. We were tired and exhausted after 10 hour flight from Christchurch which was delayed. As a passenger I have paid the full price of my economy class ticket. We deserve the same amount of respect and courtesy to be extended to us as given to those in first and business class passengers. This discriminatory classist and racist behaviour has left a bitter taste in my mouth. We deserve an apology. I am very upset and disappointed with the world's leading airline.","Harrased by the the ground staff at Changi Airport","1" "2023-04-19T18:44:12-04:00","Desktop","1","review","SQ 215 Waited long for the food when I had a chance I was told that the one I wished to have was no longer available Unprofessional cabin crew blamed the supplier Unprofessional cabin chief offered the left over from business class Felt insulted No official apology from him Worst example of customer service Food in this sector is becoming a joke The original SQ has gone","Very bad service","1" "2023-04-19T02:33:40-04:00","Desktop","1","review","Booked a family trip from Uk to Australia via Singapore, Premium Economy, almost a year in advance. Chose the flights due to time of flights, length of stopover and price. Prior to flying, the airline changed the flights on 7 different occasions. Changes were substantial meaning we had to completely change our holiday plans which incurred a lot of costs, cancelling and rebooking hotels (obviously the airline said it wasn’t their problem) We lost the capacity to sit together, as flights were changed once everyone else had booked seats. We were also booked onto ridiculous alternative flights with stupid transfer times which were always going to be unattainable. On each occasion I spoke to the airline, they were unapologetic and had a general attitude that I should be grateful they were helping me at all. Unsurprisingly the flights didn’t work and we missed connections. The airline was again unapologetic ( they say the word sorry but do nothing). We were bumped onto economy flights and told they didn’t give compensation. On the economy flights we were seated next to the toilets and there wasn’t enough food to give us a meal. Again we were told they don’t give compensation. I flew Singapore 20 years ago and it was great. It’s a very different airline these days and is purely living off its past reputation. Won’t use them again.","Don’t believe you’ll get what you book.","1" "2023-04-17T23:39:06-04:00","Desktop","5","review","Very good comfort and exceptional service served by the professional SQ crews onboard. Foods quality is not bad but sleeping on the bed during the flight is nice. Enjoyed seating by the window. Enjoyed Singapore sling and lamb chops. Mee Siam is ok but needs improvement. Was hoping to book the cook - hainesese chicken rice but heard from friends that it's just average. I wish to let you all at Singapore airlines know what can be improved for hainesese chicken rice - apparently more flavour? 🙏😃🇸🇬. The SIA lounge at terminal 3 was very good and got a lot of food choices to choose from. I would definitely recommend to anyone to try Singapore airlines as it's unique air experience. I have been flying with SIA quite a lot and will still use this airlines at some point in future.","Outstanding service","1" "2023-04-17T17:30:56-04:00","Desktop","3","review","Singapore Airlines used to be great, but their standards have slipped. The economy seats are so uncomfortable. Their budget airline Scoot is far superior in this respect. Flights are often late and no one seems to care any more. The prices are absurd now. The planes are also rather old and tired. They need to get newer planes and make the seats suitable for long flights.","Cattle class seats really uncomfortable","0" "2023-04-17T04:58:55-04:00","Desktop","3","review","Crowded but efficient, on-time flight. Cattle Class isn't ever much fun but SA do a pretty reasonable service.","Short-haul Flight","1" "2023-04-17T03:08:45-04:00","Desktop","4","review","Even though it was a double-decker Airbus, boarding and disembarking where both pretty efficient, which is always a boon. Seats and legroom pretty good for Economy, but I do feel that we won the cattle-class lottery by getting 3 seats between the 2 of us - I'm not sure how well I would have coped with 12+ hours in a full row. Unless you can afford an upgrade, I doubt that you'll do much better than with SA.","Thank Goodness for the Free Seat","0" "2023-04-16T18:26:57-04:00","Desktop","5","review","Phenomenal , immaculate onboard service provided by IFM Paul Tan, LS Jamal and FSS Anchakoran! 18.5 hours flight that this crew made it enjoyable with their gracious demeanour.","Excellent Service!","1" "2023-04-16T07:27:35-04:00","Desktop","1","review","We travelled first class on the A380 from Singapore to London and had the absolute pleasure of what an amazing on board service. If you can ever do this, even once, do. We used points for this so whilst I do travel with work, we had saved hard to round off our honeymoon in style. Now to the fun stuff. We had just arrived on a business class flight from Osaka, it was red eye and we arrived at 5am into Singapore. After a little wonder round we headed to the highly anticipated lounge. Upon arrival, we were greeted by a friendly member of staff who saw our first class ticket and escorted us in. My wife went to the toilet and I ordered a tea, at this point my ticket was checked again. Fine. The lounge has sleeping areas and we asked if we could use one of these given the 5 hours until our next flight. We were told no problem and as we walked over the lounge Manager came over and asked us for our boarding pass and passport again. At this point it's getting a bit weird and to be quite honest I'm feeling a little judged. I have flown first and business with many airlines for work and its a bit odd when you have to show your boarding pass 3 times. FIRST ISSUE. About an 30 minutes later, I am dosing and my wife is in the pod across from me and a man comes pushing through my door either blogging or talking to a friend on video. I jump out of bed and tell him in quite direct terms to get out. Half asleep I then notice he walks across and goes straight into my wife's room. It turns out she had been reading and was just getting ready to sleep. This man has walked straight past the lounge manager (who it turns out wasn't at her desk) and into my wife's room. If I hadn't of noticed the mind wonders as to what could have happened. We are sickened by this experience as we were told that the rooms were monitored and the doors didn't lock unless specifically done. (Let's just say they were then locked). The way this incident was brushed off in the lounge was atrocious, no one wanted to take accountability and approach the man so for all I know he still has this footage. I submitted a feedback form 15 days ago and have followed up on the phone 3 times. At this point they have told me I need to wait for someone to get back to me. It ruined our experience that we had waited for, for 6 months as it was the last part of our honeymoon. This is probably the longest review I have ever written and I know it doesn't apply to most but there are a few things to note. - lack of accountability of how this has affected us - judgemental staff - poor feedback team","Wife walked in on by man whilst sleeping","0" "2023-04-16T01:54:12-04:00","Desktop","1","review","Very disappointed with the lack of customer seevice around issues with the flight we had which included a substantial delay, check in problems and lost baggage. Ignored repeated attempts to engage on these issues. Would not recommend flying with them given this inability to even respond.","Delayed flight, long check in queue and lost baggage. Don’t respond to repeated attempts to contact around these issues.","1" "2023-04-15T09:13:42-04:00","Desktop","5","review","Imagine paying for a fine meal at a 5-star restaurant: A perfectly cooked Rib-eye steak and fine wine as a 5-piece string band quietly plays classical music. Then, for dessert, pastry from a vending machine. That's how we felt. Six of the seven legs of our round-trip to Philippines were on SIA aircraft. Nice meals/snacks/beverages, in-seat entertainment--even on their smaller planes. One leg was on their low-cost partner, Scoot (the Spirit Airlines of Asia). It's OK for what it is--The staff was extremely friendly, and we felt safe on their aircraft.,, But we paid for SAI. The Scoot leg aside, we had a wonderful experience. The meals, even in Economy, are top-notch. The seats were comfortable, in-flight entertainment was excellent and we can't say enough good things about the flight attendants and gate staff. SIA will be our 1st choice on future trips to Asia, provided there is no Scoot-operated leg.","Excellent, Except for the Scoot Leg of the Trip","0" "2023-04-15T01:42:18-04:00","Desktop","5","review","The craft 787 all series is really a fine craft, really less noise, great leg space, seat comfort and IFE.","One wonderful expereince","0" "2023-04-15T01:33:14-04:00","Desktop","3","review","I flew SQ after almost 4 years, i was very excited. All thins were good i was very happy to see the new refurbished A380. I found the seating on upper deck was very uncomfortable as the leg rest on your side and not in natural line of your body. This makes it very uncomfortable to sit and enjoy a meal / watch a movie. For sleeping it is fine, but not for sitting with legs extended. Food / Service / Crew/ Punctuality all other aspects 5/5","Slightly uncomfortable Business class on A380 upper deck","0" "2023-04-14T00:32:01-04:00","Desktop","1","review","I was looking to earn 1,800 elite miles to qualify for Silver status (status doesn't mean that much to me, but it gets you further up the waitlist when redeeming miles for flights, which I do care about). I contacted their customer reps prior to booking on a partner flight since I don't live in Asia and was told I would earn elite miles on this partner airline. After I flew, I saw regular miles accrue, but nothing credited to my elite miles balance. I contacted their customer service, who told me they would fix this but it would take 2 weeks. I contacted them after those 2 weeks and was told they would address it, but they would need at least 4 weeks. It's been about a month so I followed up and am now being told I won't be able to get those miles credited. I'm so incredibly angry about the fact that I booked a flight to earn this nominal amount of miles--and had confirmed I'd earn elite miles with them--only to be told I was given misinformation by them THREE times--and that they won't resolve this for me. I've flown with them quite a lot this past year and have an insane amount of frequent flier miles with them and am shocked at how poorly they're handling this.","Broken promises to their customers","0" "2023-04-13T16:37:41-04:00","Desktop","1","review","I had originally booked on an A380 which offers their FULL business class product, and was downgraded to a REGIONAL A350 product which is usually used for their shorter (2-4 hour ish) routes. This is not acceptable for an 8 hour flight. What annoys me most is that I wasn't even told about it and thus wasn't even offered the chance to rebook. The cabin crew were great, but I didn't get what they paid for - after countless emails and escalations, I still can't find anyone who cares.","Fly with them if you want to be involuntarily downgraded...","0" "2023-04-13T12:48:55-04:00","Desktop","3","review","I have a lot of experience flying in different airlines in business class. I rate Singapore airline as a weak 3. Bad seats in the business class, they do not fold out enough, it is difficult to stretch your legs, you fly crooked the whole flight. Business class, ticket costs $5,000! Very small selection of food, portions are small, the food is so-so. Special complaint about the organization of the flight. Departure from New York at 10 am. At 1 in the afternoon they turned off the lights on the whole plane and the whole flight we were in the dark the whole flight, and this is 18 hours! I didn't pay for business class ticket to fly in the dark during the day! This is unnatural. Singapore Airlines - never again!","Never again","1" "2023-04-13T09:24:39-04:00","Desktop","3","review","Paid for extended leg room seats which cost me an extra £300. This didn’t cover our connecting flight from Phuket to Singapore. Outbound from Heathrow, both flights were excellent and the staff were friendly and attentive. Food was very good, tasty, and a decent temperature. Return, the experience was abysmal. Our initial flight was changed to their budget carrier - so zero leg room and a diabolical meal. Plus my beer was charged at something like £7 for a tiny tin. Take off was delayed, the plane heated up on the runway, it was a relief to get off quickly as we were placed in the third row. Singapore airport is amazingly expensive at over £50 for a couple of G&Ts. The final leg: food was bland, one meal stone cold, staff seemed absent and they insisted on making it difficult to have more than a couple of drinks - my plan for crashing out and getting some sleep. Outbound 10/10 Return 3/10","Game of two halves","0" "2023-04-12T18:00:39-04:00","Desktop","5","review","We are very complimentary about the service we received from booking our flights AKL-SIN-BNE. We required assistance regarding our booking and following an email asking for help, we had all our questions answered and received the best service ever from an airline. Travelling economy can make long haul travel very trying, but we were lucky to be seated in the forward section (at a small extra cost). The toilets were clean throughout the 10 hour flight (arriving 45 mins early).We skipped the first meal, due to having already eaten but our nearby neighbours appeared to enjoy their meals. Service from the cabin crew was prompt throughout the flight. The second meal was tasty and despite being virtually the last to receive our meals we both got our first choices. The best thing about Singapore airlines and arriving at Changi Airport is the superior speed of the baggage arriving at the carousel. We were through immigration, thanks to the speedier online Electronic Visitor Pass, and customs, and in a taxi heading to our hotel 35kms away and checked in before our flight was due to arrive - what a great welcome to Singapore after a long haul flight!","Great service from booking though to the end of our flight","0" "2023-04-11T03:14:44-04:00","Desktop","1","review","These people are liars, false advertisers, and couldn’t care less about their customers. My wife and I flew with Singapore Airlines for our Honeymoon. 1 week in Thailand and 1 week in Bali. We paid for business class for our flight to Thailand. The day before our flight, the airline informed us that our connecting flight (Singapore to Bangkok) had been cancelled. I called customer service immediately and they told me that they do not offer business class flights from Singapore to Bangkok and that I would need to use a different airline. I told them that this is absolutely unacceptable and after speaking with 3 different supervisors, the flight that they told me was cancelled/doesn’t exist, all of a sudden It’s not cancelled and It does exist and my wife and I were able to take that exact flight. Fast forward to the end of our Honeymoon…we receive an email from Singapore Airlines asking us if we’d like to upgrade our flights home to Business Class as well. We carefully reviewed the email to ensure that both my wife and I would have both the flight from Bali to Singapore and the flight from Singapore back to the USA would be upgraded. Only after we PAID for the upgrade did Singapore Airlines inform us that they are only upgrading the 2 hour flight from Bali to Singapore, not the 19 hour flight from Singapore to Newark. We immediately contacted customer service yet again but we were told that there was no supervisor available and that we would receive a call back first thing in the morning. After NOT receiving a call back, my wife called YET AGAIN and after speaking with 4 different people over the course of 3 hours, we finally got a supervisor on the phone who informed us that he had corrected the error and that we would receive our business class boarding passes at the airport when we check into our flights. This was an outright lie!!!! We arrived at the airport and found out that we would not be flying business class for our 19 hour flight. After deciding that we don’t have the energy to fight this anymore, we checked into our flight and made our way to the premier lounge. Once arriving at the lounge my name was called on the intercom twice within 10 minutes to report to the customer service counter. Both times I went to the counter, they were trying to cancel my flight reservations altogether. Honestly the stress they caused on this trip was absolutely unacceptable and we will never be flying with this airline again.","Worst airline ever. If I could give zero stars and a zero likeliness to recommend, I would.","5" "2023-04-11T02:35:36-04:00","Desktop","1","review","Singapore airlines single handily made our honeymoon an absolute nightmare. We were heading to Thailand and Bali for our 2 week honeymoon. THE DAY OF our flight out to Thailand, they cancelled our connecting flight from Singapore to Bangkok (after we had upgraded our flights from premium economy to Business) and we spent THREE HOURS on the phone until they were able to finally fix it and find us a connecting flight (which they told us didn’t exist, but magically it appeared after fighting with the customer service rep). Then, on our returning flight, we had received an email about upgrading our flight again to business class and the email clearly specified that we would be upgrading both legs of our flight. After paying to upgrade, only one leg of our flight was upgraded. Mind you, it was the 2 hour flight and not the 18hr flight back to NY. Upon realizing only one leg was upgraded, we immediately called customer service to have the issue fixed. Because it was late at night, the woman on the phone promised me she would have a supervisor contact me the next day. After not receiving a call back, I called back and spent another 2 hours on the phone and after talking to FOUR people was told that they would be able to fix the issue at the ticket counter once we checked in for our boarding pass. Not only was that not true, but then I had to speak with multiple people at the counter as well as call customer service back AGAIN only to be told they could do nothing and the “matter would be escalated”. Not only do they false advertise, but they outright lie to customers just to get them off the phone and their customer service could care less about their actual clients. We will NEVER be flying with Singapore airlines again and will be filing a report with the better business bureau as well as consumer affairs. Terrible business practice.","Worst airline ever","2" "2023-04-11T01:04:23-04:00","Desktop","5","review","Check in and lounge We were flying from LHR to SIN, in business, check in was such a breeze, queueless, no waiting time. The lounge was outstanding, extremely comfy seats and great service in the lounge as well as power outlets and charging spots. Boarding and ontime service Boarding was also pretty much queueless, the cabin crew greeted us warmly and showed us to our seats and when the safety video commenced, we were just leaving the gate, but the only thing that disappointed me was that our flight took off 40 mins late than scheduled but landed before the estimated time of arrival. Probably because air traffic control was pretty busy at that time. The flight Crew were extremely kind, serving us food and drink every now and then we were hangry and wanting to eat or thirsty for drinks. They also have an unbelievably large in-flight entertainment selection, they were endless! Seat was also amazing, super comfy and very easy to sleep on if you are having and overnight flight out of SIN or LHR. Toilets are also very clean and regularly get disinfected, in which I believed greatly in, as I had also flown this airline back in October. Arrival Upon arrival, we were all well rested and didn't want to leave the plane, the cabin crew said goodbye to us kindly and generously, and got our bags, straight as we came through passport control. Overall, an unforgettable experience with an airline like this, would highly recommend if anyone is looking for a way to get to Singapore or anywhere else.","Fabulous service and amazing people and seats","1" "2023-04-10T02:06:45-04:00","Desktop","5","review","Upgraded from premium economy to business class (1st time ever). My partner and I loved it from beginning to the end. The food was amazing and the cabin crew were unbelievably friendly and welcoming. We usually fly premium and always enjoy that experience, but this was definitely a step up with the lovely spacious seats. Will definitely go business class again....need to start saving","Absolutely lovely airline and flight","0" "2023-04-09T03:54:17-04:00","Desktop","2","review","Again we are amazed what this airline is doing - after many,many flights with SGX both for business and private we had to fight to get seats not separated between parents and 10 and 12 yo kids - in the end they “managed” to get seats without 10 and 12yo not sitting by themselves after us telling them that we will make them sign a waiver that we will not be able to be responsible as guardians for what happens to our kids or what they will be doing. All because they want $$$ to get you to pay for seat allocation. Sad to see what has become of a once grand airline.","Families be aware.","0" "2023-04-09T01:50:57-04:00","Desktop","1","review","Experience was awful! The economy seats are the epitome of a bad ticktock video since they recline so far back you get trapped in your seat by the people in front of you. And then the video screen is at your nose. Ask for a beverage? Don’t bother they never bring it. The planes are huge but have the same number of restrooms as smaller planes. So that may be why they avoid bring passengers beverages. Worst experience ever!!!!! Never flying again.","Always heard good things about this airline…don’t know why.","2" "2023-04-08T04:11:46-04:00","Desktop","1","review","Extremely poor wheelchair service for disabled elderly mother who travelled with this airline recently.","extremely poor service for disabled passengers","0" "2023-04-07T09:30:27-04:00","Desktop","5","review","My flight on Singapore Airlines was the best! 18 hours in a comfortable business class seat with full reclining seat. I slept so well and I usually do not. The food was so tasty and we were able to order ahead. The flight crew was friendly and helpful. I just can't say enough about this flight. I had just flown to South Africa on a long flight and this was so much better- no comparison.","First Class service in Business Class","0" "2023-04-07T05:09:33-04:00","Desktop","1","review","Good day, No Improvement. The food was worst than ever. Dosed up on many pain killers, as seats are at a discomfort. My Back has not recovered, never ever again on the worst airline. I have tried emailing but to no avail. They are hiding from criticism. May I suggest fly with their opposition. Norman Russell","No improvement","0" "2023-04-07T05:02:36-04:00","Desktop","1","review","Poor , very POOR. How the HELL do Singapore airlines receive the NO 1 Accolade in airlines. I sat in aile 59 , and rexpereiced BACK PAIN, that I have never expereinced before. i reported to the Air Host, Male . who was not interested, and spoke to the Air Hostess , Lady, who took down my particulars. I requested a better fitting seat, but was rebuffed. That alone was only the start, the food was AWFUL.. Sorry singapore airlines, you are POOR. Fly at your PERIL. Kind regards, Norman Russell","POOR, VERY POOR.","0" "2023-04-04T02:00:58-04:00","Desktop","2","review","Bought a return ticket using my Alaska airlines miles award.manila to lax. Pretty fair deal using miles 47000 miles .Thats where the deal Stopped!!!I I then made two payments to Singapore airlines that totaled $200 to lock in seats for the return flights.Manila to Shanghai then Shanghai to lax . I paid for extra legroom seats and was awarded them ( I just had both knees recently replaced so great!Well the second seat from Shanghai to lax vanished from my resevation!!?After three weeks of contacting representatives of Singapore airlines I was basically forced to pay $350 for the seat from Shanghai to lax again!!!!!The Alaska awards manger l contacted told me ...""don't argue with Singapore airlines about till you get home because Singapore airlines has been known to ...bump ...people using award miles who challenge this scam and there wasn't much Alaska airlines could do.Once I get safely back to I will show the Alaska airlines credit representative the double charges and hope they credit me back the extortion free Singapore airlines hit me with.Oh I've been advised to report them to the US Dept of Tranportation about this also . I hear that it almost always help to straighten out these scams.","Hostage","0" "2023-04-03T13:05:37-04:00","Desktop","1","review","The worst customer service i have ever dealt with. Zero knowledge of their own policies. I had to bring up their own bylaws and quotes from the small fine prints of their website in order to arrange a change in flights. Still they are doing everything in their power to ensure my flight stays the same and they are threatening to remove my return flight. Never book with this airline. I will be avoiding them for the rest of my life. Every other Asian airline I have flown with has never given me even close to this mu h grief. AVOID at all costs!","singapore airlines (worst airline ever)","0" "2023-04-03T08:53:20-04:00","Desktop","1","review","This was probably one of worst experiences of a commercial airline. I heard and read such good reviews I was looking forward to flying with them. A 13 1/2 hour flight, a daytime flight, no sooner we had taken off, they wanted the window shutters down and dimmed the lights- remember that this was a daytime flight. They wanted everyone to sleep so they wouldn’t have to give any service. We asked for a bottle of water, none available just given half a plastic glass of water out of the tank. Food was awful and no snacks offered. We had to keep asking for water or juice to try to keep dehydrated. Only went to use the bathroom once……. Floor soaking wet, toilet not flushing fully and sink blocked (half full of water). Getting off the flight we both had bagging headaches and had to buy water to rehydrate. I have contacted Singapore airlines for them to comment but it’s been 11 days and nothing. Please avoid them as it is apparent that their service has been compromised","No water","2" "2023-04-01T09:05:40-04:00","Mobile","5","review","Singapore Airline airlines remains ahead with Service, safety and technology for passengers. I would love and recommend to fly Singapore Air in future.","Singapore air","0" "2023-03-31T07:58:51-04:00","Desktop","5","review","The Singapore girl is as much as a wonder as a delight. Before I am excused of sexism, there were male FA,s in service as well. you can say that they are representative of the country as a whole - warm, hospitable, excellence in efficiency and execution and yes culturally some what sterile. Our journey began in the utter chaos and dysfunction of Bangalore, India's 5th metro city, and South Asia's Si Valley and supposedly the Indian metro with the highest median income. Since the SQ flight from KIA left at 11 pm or so, we were airport bound, a distance of ~ 40 km during evening peak hour. To avoid inner city traffic jams our driver took us through the ""back alleys"" to get as close as he could to the highway north of BNC area. Oh well! Check in was super smooth. A SQ baggage handler at check in moved our 4 bags from the trolleys to the conveyor belt and refused a thank you money. The international dep lounge used by most airline at KIA is a nice space but can do better. Hopefully the new T2 where all phoren flights will A/D may have a nicer version. The lounge food was OK, the gin tonic seemed too dilute etc and not sure if the lounge has a shower facility. Great staff and clean otherwise. Boarding for us was thru a common mid cabin gate as our seats were closer to the end of the section and occurred along with the Y passengers. The A350-900 J module was of the older variety and was not as plush as on the SIN-LAX sector. since the cabin crew had come in from SIN and were also doing the return leg, a bit of fatigue showed on their faces, entirely understandable. we departed on time with a flying time of approx 3.5 hrs. Food (somewhat aflatoon) by Sanjeev Kapoor was ok but could have been better? The best was the simple rice with thin sliced shallots and chilgoze. The Chianti was superb as per my sources. Arrival at Changi was a breeze. Now this is where the effortless efficiency of this city-state shows. Since we had an e passport and had completed the required form online, exit from immigration was contactless and took <1 minute thru 2 barrriers. We were at luggage claim well before our bags that showed up 10 mins later. getting a taxi was efffortless and the ride to the other end of the island was smooth. In the early morning brain fog, the chaos of India/Bengaluru, and Twighlight hours, all i could utter ""yeh kahaan aggaye hum yun hi saath chalte chalte"" (yeah my Rekha darling was with me). we arrived at our location with NO issues, drivers use the GPS from point A to B, and there is NO tipping culture for services anywhere in the Lion City. After our 4 day stay we returned to Changi T3 to board the LAX flight. You need to tell the taxi driver your class of service as entry gates are different for J/Y etc. Check in was smooth. contactless scan your PP, and you can headd to duty free or lounge/gate etc. The dedicated SQ lounge in our terminal is supposedly not as nice as others (must be older) but worked for us - all we needed was a safe secluded space to wait until boarding. Lounge food is nothing to write home about, the men's room had NO smell of piss, pee or phenyl, no buzzing insects,and were super clean (NO pubic hair littering the urinals). Our gate was a good 10 minute walk from the lounge. Security was at the gate it self, boarding was hassle free and the J cabin was superb on our A350-900. Clear differences in the business module were evident on the two sectors we flew. The cabin staff, service was warm and unobtrusive. if you are seated the cabin crew at times bent down to your eye level, who does that? In my 44 years of flying across continents the most recent such warmth was shown only by SWISS on the Zurich-DEL sector in an otherwise lack luster J hard product. The SQ J hard product had many storage bins, a reading light, a few indirect lights (in case you dont wish to use the overhead one) and the food served was the best i have had in any J cabin (my J experience is only 5 years, before that it was always Y). I am glad i had preordered a vegetarian meal - the onboard menu had no vegetarian option (quite unlike EU airlines that seem to include at least a pasta option). The IFE is OK, nothing like EK. dont have too a high a hope on the amenity kit, tooth paste/brushes and razor/gel pouch were available in the toilets. Again rekha darling lovd herr on board red vino selection. Arrival at LAX was a no brainer, had to wait a bit longer than expected for bags, exit of Immigration with a US PP and global entry was a breeze. given my tepid experience on the BLR-SIN leg the prestigious NA sector ULHs were in a different league. Towards the end of the 14 hr 15 min nonstop, I did thank the cabin crew and the service manager for the warm and excellent SQ service. I also realised that in J, the crew is super busy preparing and serving a 3 course meal. Overall these ULH flights are a challenge for the flight crew. My salaams to them. Give it a try and check it out for yourself someday (SQ ULHs). Enroute we flew over the Midway atoll, well known in WW2 naval lore, with a clear view of the lagoon and runway from 37K feet.","my first brush with the fabled Singapore girl","0" "2023-03-31T06:41:39-04:00","Desktop","4","review","I flew a mix of business class, economy and premium econony from Dublin - London with aer lingus, London to Sydney with Singapore Airlines, but all on the one ticket. No delays, great cabin crew, flights on time. Excellent food served in all classes. Good leg room and entertainment. Only disappointing issue, on the return night flight between Singapore and London, the bathroom sink became blocked and stayed that way all through the flight. There appeared to be only 2 toilets available for both premium economy and economy section nearby.","Great Experience","0" "2023-03-29T23:22:54-04:00","Desktop","5","review","Everything was good with this flight, the efficiency of boarding, the assistance from cabin crew, legroom, seat comfort, entertainment, meals service and quality, just outstanding. Amazing the difference between two flight sectors.","A different class to SQ727","2" "2023-03-29T23:18:19-04:00","Desktop","3","review","Second last row, seats 64A & 64B, Boeing 737 aircraft, drop down TV screens, another showing of Lego World, cramped and uncomfortable for the duration of the flight although. Seats would have been ok for smaller size passengers. At least, on this occasion we were allocated adjoining seats. Food service was a shocker, disorganised and with the vlast three rows Port side being served after the captain had announced that the cabin should be prepared for landing. We thought that SQ726, Singapore to Phuket was poor, this flight was decidedly worse. The one positive, it was a safe flight.","Seated in adjoining seats this flight","2" "2023-03-29T14:28:00-04:00","Desktop","5","review","I used to be ambivalent about Singapore airlines but after flying Asiana business class, I now realise how good Singapore airlines is. On SQ they take care of you. on Asiana, even on business class, they merely provide you with transport between 2 places other than that they don’t care about you (and I was in a group with elderly, 1 of whom can’t walk. No attempt to assist in anyway, despite us having requested a wheelchair in advance)","Best airline I have flown with","1" "2023-03-29T08:46:23-04:00","Desktop","1","review","Had a terrible experience with Singapore airlines and want to share what happened to me as a warning. In Short: Booked 2 roundtrip Biz class tickets to Bali (heading to Wakatobi). Cost was >$14K. Got a call yesterday saying my return was canceled and they booked me on a flight with a 2-day layover in Singapore then sent me an email. I found a much better flight and called the airline to ask to change and was told the only way I could change is to pay an additional $6000 because they gave me a replacement to my canceled flight, and this is their policy. I will NEVER book on Singapore again and just want to give a heads up to their ridiculous policy. Basically their policy is they can give you a flight with a year long layover and then charge you to change it! I called the airline twice and also contacted them with a complaint and got nowhere. Gonna make lemonade and plan some things to do in Singapore so it will be fun, but definitely not good service from the airline.","NEVER BOOK WITH THIS AIRLINE","4" "2023-03-29T00:04:28-04:00","Desktop","3","review","All good and the only drawback for SQ compare to other airlines is, SQ flight attendants seem to avoid cleaning of toilet. Less frequent and less thorough for sure compare to other major airlines.","Mostly good, except toilet cleaning","0" "2023-03-28T02:13:30-04:00","Desktop","5","review","the experience starts at check in .. no queues at business class. After clearing security we head to the business class lounge where we find a great selection of food and drink which is all included in the service ...nothing more to pay .. On this trip we used two planes and the first one was bigger and newer ...I could rattle on for ages but suffice to say everything was exceptional especially the food","Top notch business class","0" "2023-03-27T10:35:44-04:00","Mobile","1","review","My seat was No 1 but time come for me to put in my ‘order’ for a bowl of noodles for my dinner, I was informed they were out. Being first class I find that totally unacceptable and though I’ve emailed them twice since July 2022, nobody has bothered to reply me. Their system have acknowledged receiving my email but no further actions. I’ve recently flown business from Sydney to Athens on Qatar airways n I highly recommend them. Excellent service!! Much better than 1st class on SIA!!","Unacceptable service","2" "2023-03-27T03:25:20-04:00","Desktop","1","review","12 months on and there’s still only one flight from Manchester , can’t believe it!! And this is twice the price as Heathrow withe a choice of 4 flights. Wow I’ve talked to other people in the north who also find it a big Chor to travel 2/300 miles to get the flight they want Come on staff WAKE UP CALL !!","Where’s the flights!!","0" "2023-03-26T21:26:20-04:00","Desktop","4","review","When you first walk on, even though plane is a little older, still looks impressive. Very spacious business class seating, plenty of storage and can lay flat, although slightly odd layout of bed and a little hard. Staff fantastic, very helpful and friendly. But food was awful, at least what we had for breakfast was almost inedible except obvious things like bread and pastries. Not sure I’d use them again unless it was the long haul and got a good price.","Plane and staff great but food terrible","1" "2023-03-26T02:07:00-04:00","Desktop","3","review","This was a real reduction in class from our earlier flight on SQ216; an aged Boeing 737 with drop down TV screens. Annoyed to discover that we had been allocated seats 53C & 53J, not adjacent as expected. So sorry, computer selection. Sorry didn't cut it with us as it was the 5th occasion that the computer had failed to allocate adjacent seating on Singapore/Phuket/Singapore legs of flights with SIA, this was the 7th occasion that we had flown either leg. Luckily for us an obliging passenger switched seats. Cabin crew were friendly but disorganised when distributing the meals. Shame that the same high standards are not maintained across all routes.","Very average","0" "2023-03-26T01:23:21-04:00","Desktop","5","review","Easy check in on line and headed to airport and to the airline counter for assistance with baggage. Helpful staff and we were soon wending our way up to departures. Efficient and quick boarding process, happy with our seating in 45D&E both comfortable and adequate legroom. Friendly and engaging cabin crew, great service, enjoyable tasty meal and good choice of movies and music selections. Efficient disembarkation at Changi T3 and we were soon headed to T2 and our next leg of the trip.","All good experiences with this flight","0" "2023-03-26T01:01:26-04:00","Desktop","4","review","This flight was the first of a two-legged itinenary from Singapore to Brussels (via Milan Malpensa), and left Changi Aiport close to midnight. Concerned with a slightly tight connection (time-wise) in Milan, I had opted to pay a little extra for a seat in the forward zone of the economy section. And I lucked out as no one occupyied the seat next to me in the final row of the section. With that extra space to stretch out during the flight, I managed to get a better-than-expected stretch of rest as the flight travelled through the night. The service of the staff was very good - engaging without being unncessarily obstrusive when passengers preferred to sleep. Supper and breakfast were fine, although I have to admit that portions seem to have become smaller recently with the disappearance of an appetiser and fruits, respectively. And the loss of hot towels being handed out before meals is also rather disappointing (perhaps COVID has something to do with it). Overall, a rather comfortable flight.","An unexpectedly comfortable red-eye flight","0" "2023-03-25T21:03:35-04:00","Desktop","1","review","On Sunday 5 Feb at 630pm my partner Dominic and I went to check into our flights home at the Singapore Airlines check in at Heathrow Airport. We had booked through Singapore Airlines from Canberra, Australia to London return, all flights booked through Singapore Airlines as per booking reference 560NMJ. Our flights were London to Singapore and Singapore to Brisbane via Singapore Airlines, then Brisbane to Canberra, Virgin Airlines but booked by Singapore Airlines. When checking in the lady at the Singapore Airlines check in advised nothing showed up regarding our flight from Brisbane to Canberra. She told us to go to the Singapore Airlines ticket counter so we left check in and went there. Once arriving at the Singapore Airlines ticket counter I explained we had booked all our flights through Singapore Airlines, and that our original flight from Brisbane to Canberra (1245pm on 7 Feb) had been cancelled and we were sent an email regarding this and had accepted the changed flight departing 5pm from Brisbane, which would then mean 6 hours at Brisbane airport instead of 2 hours. First the women at the Singapore Airlines ticket counter advised they couldn't see our connecting flight from Brisbane. Then told us we had never been booked on the 5pm Virgin flight and that it was Virigin's fault because it was their flight. I had to explain to the women that it had all been booked by Singapore Airlines. Then they told us many conflicting things at once, including that the 5pm had been cancelled, then that it wasn't cancelled but the flight was full and we would have to get on the next flight at 8pm, then they said we were still on the 5pm flight, then again that we weren't on any and we would have to get the 8pm flight from Brisbane. Then they told me that what happened was we were on a 1245pm flight but that got cancelled and we were put on the 5pm one, I said to them I told you that in the first minute of talking to you. Then they brought another representative over (I think his name was Sebastian), he told us that the 5pm flight was full and they couldn't ask people to get off the flight just to put us on it and all they could do was put us on the 8pm flight. By this stage I was in tears as we already had a 13 hour flight to Singapore, 6 hours layover in Singapore, 8 hours to Brisbane, 6 hours to Brisbane then 2 hours to Canberra, and now we were being told we were going to be waiting 9 hours at Brisbane. While I was crying one of the women starting laughing/rolling her eyes/scoffing and saying how I just didn't understand, despite the fact it was me trying to explain to her Singapore Airlines had booked all our flights so it was their responsibility. They told us when we got to Singapore we could go find the Virgin counter and try ourselves to get on the 5pm flight as there was nothing they could do. Sebastian said the request for us to be put on the 5pm flight had gone through after we accepted the change but it was never confirmed. I asked why it was never confirmed and finally they had to admit it was ""a technical or human error"" by Singapore Airlines. Only then did they try again to get us on the 5pm flight while still saying we would have to get the 8pm flight. I asked how we would be compensated for Singapore Airlines not confirming the 5pm flight and therefore us having to wait 9 hours at a domestic airport, Sebastian said there was nothing I could do but ""write an email"". After much pushing back, they managed to get us on the 5pm flight and when we finally got to Brisbane and boarded it, the flight (VA1224/SQ6440) was no where near full, there was maybe 1/4 of the plane empty, despite the Singapore Airlines representatives insisting to us it was fully booked and we would have to get on the 8pm one. This was all extra upsetting as when we booked the flights we were only ever meant to stay at Brisbane for 2 hours and be on a 1245pm flight back to Canberra after already having to wait 6 hours at Singapore, I understand it's not Singapore Airlines fault the 1245pm flight got cancelled but we would never have booked that specific trip if we knew an additional 6 hours at Brisbane (let alone 9 hours) was going to occur. It was mentally and physically draining to have two 6+ hour layovers on the way home as the two long flights are already a lot to deal with, but before we even started the journey I had already been mentally drained and brought to tears by Singapore Airlines staff. We should not have had to experience any of this, our connecting flight to Canberra should have been in the system as soon as we initially went to check in. Not only was it not in the system but we had to face the 3 Singapore Airline reps at Heathrow Airport, convince them it was Singapore Airlines responsibility as we had booked through them and then plead with them to get us on the connecting flight despite it being their responsibility, all while being laughed at and scoffed at while in tears. The push back we got from staff was shocking, how they made out like I was confused and didn't understand, how they tried to blame it all on Virgin and how they wanted us as the customers to sort it out ourselves with Virgin before I finally helped them to understand it was Singapore Airline's responsibility. It took about an hour standing at the ticket counter to get this sorted when it should never have been an issue in the first place. I have always spoken so highly of Singapore Airlines but never in my entire time travelling have I experienced such horrible treatment, and such a lack of empathy from airline staff. I wrote to them to submit a complaint about and received no reply, it’s been almost two months and multiple follow up emails and still no response or acknowledgment. Disgusting airline and will never fly with them again.","Singapore Airlines is absolutely disgusting","2" "2023-03-25T10:32:41-04:00","Desktop","5","review","I flew using all classes, business from London to Singapore, economy from Singapore to Sydney and premium economy on return journey. Great communication about all flights, excellent service from check in desks, airport lounges and cabin crew. It is worth paying a little more for peace of mind and a terrific service","Fabulous Service","1" "2023-03-24T22:57:13-04:00","Desktop","1","review","I had an extremely disappointing experience with Singapore Airlines. My holiday plans changed and i needed to make some changes to the dates and times of the flights, but this appeared to be impossible to complete. On 2 or 3 separate occasions i called the Singapore Airlines telephone helpline and talked to operators in the Philippines. On each of these occasions i spent 2 to 3 hours trying to undertake and confirm some simple changes to my flights. On each occasion the operators were not able to process and confirm the requested changes. I also (on numerous occasions) emailed Singapore Airlines with the details of the required changes and the details of the telephones conversations. From all of my attempts to communicate with Singapore Airlines i did not receive a single communication or confirmation in response. Incredibly there was no audit trail or evidence of any of my conversations with them. I checked my itinerary through the Singapore Airlines website about 3 weeks before i was due to leave to find that my return flight to NZ had been completely cancelled. I then decided to cancel the flights, but was incredulous when i found that i would have to pay the flight cancellation fee - this despite the debacle that had occurred up to this point. In the end i had to purchase a last minute, expensive flight with an alternative airline - which was a very simple and straightforward process. In summary, i spent and wasted significant amounts of time dealing with Singapore Airlines, had to pay a cancellation fee and incurred significant additional cost as a result of Singapore Airlines ineptitude. I have flown with Singapore Airlines previously and have found their aircraft and services to be good, but i am disgusted with how i have been treated on this occasion. On this basis i would recommend other airlines (such as Emirates) in preference to Singapore Airlines.","Booking nightmare","1" "2023-03-24T22:54:26-04:00","Desktop","1","review","The lounge was disappointing and felt untidy and the food on offer was ok. Boarding was disjointed with me being handed off between three different crew members. The suite was nice but the leather felt dirty. The staff were far too over the top and this did not feel genuine but rather subservient. Feel that other airlines do much better at genuine customer service. SQ needs to review their uniforms as the women’s tops and skirts all looked way too tight and that style is now rather dated. The men’s suits all looked modern in comparison. The Lalique toiletries were lovely. The menu selection was vast and the best part of the entire flight. One of my bags was badly damaged. It was brand new and I inadvertently had two photos to prove tgat at the airport the bag was not damaged. I had NOTHING BUT ISSUES with SQ. They insisted I claim this on my travel insurance despite proof that the damage was caused buy them/an agent acting for them. I had staff members be incredibly rude and even lie to me. I have never had such horrific treatment. I’d never spend this amount of money with SQ again. In fact, I’ll never fly with them again. SQ staff are substandard.","Very Disappointing First Class Experience","4" "2023-03-24T08:21:09-04:00","Desktop","3","review","Return flight to London, again in Premium Economy. This time is was almost all flown in daylight as opposed to overnight going out. Changi is an amazing airport and we sailed through all aspects to get to the gate. However the man directing boarding with his microphone was completely illegible (it did make most of the passengers laugh though) and so boarding turned into a bit of a bun fight. It was a 24 seat Premium Economy cabin as going out so had the same pros and cons. It was full, as Business appeared to be too but Economy was only about three quarters full. The cabin crew were only marginally more visible during this flight as they did a drinks service just after take off unlike the overnight flight going out. It all felt portion controlled, even BA are more generous with their pours and selection. However, if a drink you wanted was not on the trolley they made a note and returned a short while later with it. We did 'book the cook' again which expanded our meal choice considerably with more Western dishes. The first meal was quite good actually. There was no dessert on the meal tray but the crew came round with ice cream when the meal service was almost over. After the first meal service, the masked cabin crew disappeared again and were barely seen until the second meal service. However, like the outgoing flight, came quickly if summoned and were polite and efficient. The female cabin crew appeared more friendly than the male cabin crew, who were rather officious and abrupt (and there were quite a few of them). The entertainment was the same as going out, so a very good selection. However, there appeared to be glitches in the system on this flight as we noticed quite a few reboots going on around us. My screen did freeze quite often which caused losses in sound which spoiled the viewing somewhat. The extensive music channels were fine. The second meal was served rather sooner than expected, there were still about five hours to go when the cabin crew magically reappeared. It was a 'book the cook' option again but not as nice as our first meal. As with the outward flight, the toilets deteriorated as the flight progressed (and this time non too fragrant!). Paper towels ran out again as did facial tissues. Again we took off on time and landed early which was good.","What is all the fuss about. Part 2","3" "2023-03-24T07:47:10-04:00","Desktop","3","review","Disappointed with this flight. Thought Singapore Airlines was the gold standard. It was just ordinary. We took off on time which was great as it was a late night flight and arrived ahead of schedule. Premium economy was a small cabin (24 seats) but there was not much to suggest this class and the massive upcharge over economy. The seat recline was quite clever (A350) in that on full recline it slide so as not to encroach too much on the passenger space behind. The noise cancelling headphones were effective and the entertainment screen was larger than in economy with a very good selection of films, music, TV etc. but there was not other amenity except a bottle of water. You could 'book a cook' which expanded the food selection considerably (mainly Asian cuisine though) but nearing midnight, who can face a meal? There were two full service meals. We only had the second one and it was acceptable. The cabin crew did the bare minimum and hid away for much of flight. However, when called, they responded quickly and politely. The wearing of masks did not help their cause, it was difficult to understand them and it felt like a medical flight! The lavatories deteriorated over the length of the flight and things like paper towels etc were poorly managed. I always thought BA were poor but they aren't that bad having now flown Singapore Airlines.","What is all the fuss about.","2" "2023-03-24T07:46:47-04:00","Desktop","5","review","We had a wedding cancelled but bought base level fares to Australia from the UK. Although not entitled to a refund they gave us a full refund (admittedly after a number of calls).","Very kind to refund us","0" "2023-03-23T21:02:15-04:00","Desktop","1","review","Booked Business Class flight months in advance. Seats got confirmed months in advance (have proofs). When turned up to airport 2 1/2 hours earlier the airline has given the seat to another. No other seats were available and was forced to fly economy in an overnight flight. Dreadful experience, very badly treated and after many emails of complaints for 3 weeks got an apology! They take your money and sell you a service. Then when you try to receive the service, it’s not honoured. You are given vouchers to upgrade next time. So you have to buy tickets and fly again to upgrade! These corporations need to be governed better and held responsible. Beware!","Booked Business class flights; got forced into flying economy","5" "2023-03-22T19:00:07-04:00","Desktop","2","review","We flew premium eco from Germany to Australia and were allowed 35kg. On our way back, we only have economy class, but got told we could upgrade if we want to & even add addictional luggage. With a flexi ticket we would only be able to change the date. When we tried to upgarde - not possible as we didn't buy a flexi ticket! When we wanted to take an extra baggage with us, they told us 20 kg would cost over $600!!!!! NEVER AGAIN! For over 6months the app tells me, my flight would be disrupted ... after calling the callcenter, I found out - nothing has changed exept my seats. I still can't use the app to manage bookings ...","you can't add extra baggage!","2" "2023-03-22T07:12:48-04:00","Desktop","1","review","I made a redemption booking which prompted to me to update the profile. I did so then received an alert a new redemptee profile was created! There is a limit of 5 nominees so the system used up my last allowance. When I called customer service, they told me to email in. I did so and after a month worth of wait and frivolous exchanges requiring to list unreasonable items for verification. In this world of scams, why should one provide all intimate details each time to a new person who has no idea what was previously asked? RIDICULOUS and most frustrating!!! And all thanks to their system error! What other erroroneous products is SIA running? Scary right?!!","Call centre is soooooo bad- a month wait but no resolution!","1" "2023-03-22T00:07:28-04:00","Desktop","5","review","This was our last leg of our flights home to Brisbane. We had a 12hr layover in Singapore Changai due to the connecting flight out JFK NY being 3hrs late and Singapore airlines rebooking us due to this. They emailed us the morning before the flight to let us know. Noy good having a 12hr layover but they did there best to get us a connecting flight which is good. The flight left a few minutes late as they didn't open the lounge / gate until 40mins before the flight and everyone had to be screened to get through to the gate. We got off about ten minutes late but this was made up in the flight so we landed on time. We were allocated seats 58A&B and were one of the last groups to board. It was a full flight but we still had some space for our bags above us in the overhead luggage bins. We had someone next to us so we couldn't spread out. The crew were excellent and served the meal after taking off. After the meal, the lights were dimmed and I then accessed the excellent inflight entertainment system and watched some movies on it. The staff were on the ball and were constantly bring water and juice around for the whole flight. The only downside to the flight were some inconsiderate people sitting in front of us and putting seats back when you were trying to eat. The crew were excellent and pulled them up on this. Some people just need to be more aware of what they are doing and respect other passengers. Overall, the flight was good with little turbulence only. I love flying Singapore airlines as the planes are clean and well serviced, the crew is fantastic, always polite and courteous and ensure the comfort of there guests. this was highlighted by the flight stewardesses cuddling a baby when the mum was trying to get ready to get off the plane. The genuine care you could see from the staff was excellent. I cant recommend Singapore Airlines enough.","Last flight home of the holidays. Excellent service.","0" "2023-03-21T23:13:18-04:00","Desktop","5","review","I was excited about going on an A380-800 for the first time as Id never flown in one before, however that was tainted by already receiving an email at 6am that morning to say that they had rebooked our onward connection from Singapore Changai to Brisbane international into a 12 hour layover as the flight out of JFK NY left 3hrs late and we wouldn't be able to connect to our original flight. We checked in ok and got a 15 euro meal voucher each to spend at the airport for food due to the delay. The plane came in to Frankfurt on the new scheduled time and was turned around quickly by the ground crew and we were soon boarding for our flight to Singapore. We had booked seats as I wanted to be able to see the engines and the seat was excellent for this. We booked seats 43A&B which were forward economy seats so we were the last group to board. The seat was a standard economy seat with the only issue being a small metal box cutting into the footwell for seat 43A. Not much but just enough to be a pain. I really enjoyed take off and landing with the view of the engines. The service again from the Air Singapore crew was excellent. Very attentive and professional. The inflight entertainment system, KrisWorld, is excellent and has something for everyone. It was a 12hr flight which is long when flying in economy. The A380-800 was very clean inside. One thing I did note on the bottom level window seat was the bulkhead is about 9 inches away from the seat so it makes resting the pillow against the window impossible to sleep on. When on the A350's, the gap is better for this. Still, an excellent flight and great service from the Singapore team. Although we had a delay, they had rebooked everything and informed us every step of the way and helped everyone make connections when the plane landed in Singapore. Still not a fan of 12 hour layovers though, but they did their best for us. Will definitely fly these guys again.","Excited about going on an A380-800 but the plane was already delayed.","1" "2023-03-21T21:36:13-04:00","Desktop","5","review","12hrs on a long haul flight is always a hard task in economy. Even though the company is great and the service always excellent, a standard economy seat is not the most comfortable place for 12hrs sitting down. The plane was an A350-900 and it was very clean inside as usual. However, the flight boarded on time and left on time which is good. It was late when we left and followed the night all the flight. The staff served the 1st meal and then the lights were dimmed. The food was plane but nourishing, still a nice little meal. The staff kept up a supply of water and juice all flight and attended everyone's needs well. The staff are always excellent and I cant say anything negative about the experience. There was turbulence for about 4hrs after the dinner service and then it was smooth after that. I like the supply of toothpaste and toothbrushes in the toilets, it is very freshening to be able to brush your teeth on a flight. We arrived into Munich on a foggy morning and I actually felt refreshed after having a sleep on the flight. Thanks to the Singapore team for a great flight.","Long flight in economy, excellent service.","0" "2023-03-21T16:22:53-04:00","Desktop","5","review","This is the 3rd time we've flown with Singapore airline and we still enjoy their service. The flight out of Brisbane was on time. We didn't have reserved seats and were given 67J&K and we didn't have anyone else in our 3 seat row so we spread out which was nice. The service by the crew is always professional. They served the meal then the lights were dimmed. They constantly bring water and refreshments around so we kept our fluids up and didn't get dehydrated. The Kris inflight entertainment system is great with heaps to chose from. They have some of the latest movies out so it was nice to watch them. It was only a 7hr flight so nice and short for the 1st hop. The plane landed on time in Singapore to a warm barmy night. Cant recommend Singapore airlines enough.","Flying to Europe, 1st leg Brisbane to Singapore - Always good service","0" "2023-03-21T06:44:27-04:00","Desktop","1","review","Here are my details of my trip. 2nd March, 2023 – I flew with Delta to JFK in order to connect with Singapore airlines – JFK-FRA-SIN-HKT , due to arrive 4th March, 2023. When I arrived at JFK, on my way to collect my luggage I saw a Singapore desk in the area. So, I decided to stop and ask for directions: where to get my bag and where to check in with Singapore airlines. It was staffed by 2 individuals. While asking for directions and informing them that I will pick up by luggage from Delta and bring it across to the check-in desk. They both told me that it wasn’t necessary, just show them my Delta tag and my itinerary and they will have my luggage picked up and delivered to Singapore. I asked them twice if they are sure because Delta is not Star alliance. However, my luggage wasn’t picked up from the Delta carousel. 3rd March, 2023 – Attempt to ask and verify my luggage was on board to a Singapore rep in Frankfurt, where I was told that she was too busy to help me I should come back later. 4th March, 2023 – I arrived in Singapore and I went to T2 service desk (near F30) and was told that my luggage is in the system, it would arrive in Phuket. I arrived in Phuket but my luggage was missing, I was first told by the ground staff in Phuket that it was in Singapore and would arrive the next day and that I should make a claim. I did just that. 5th March, 2023 – I waited 2 days before I realized that I was receiving no assistance from Singapore airlines except for e-mails stating that they are sorry for the delayed baggage. That’s when I had to take action on my own. I received this message about 10 times over the past few days. ""We are still trying to locate your delayed bag(s) and will provide another update by tomorrow. You can also check the status here, with your reference number."" 6th March, 2023 – I decided to check myself to locate my luggage and found it on Delta’s website, I then tried to call Singapore – JFK and inform them of the situation and this is when they told me that they couldn’t help me and hung up the phone when I asked to speak to a supervisor. Erroneously thinking that since I found the luggage that I would receive some help as I have been without clothes, toiletries and medicine for 2 days. I finally got through to Singapore JFK via e-mail and they now asked me for a photo of my bag and of my flight details and boarding passes before they can help me. How bizarre? Questions for Singapore Airlines: 1. Why was I told by JFK ground staff that my luggage on Delta airlines would be transferred to Singapore airlines, when it wasn’t. Even though I offered twice to retrieved my luggage myself the two staff members insisted that it wasn’t necessary as it will be handled. It wasn’t and of today 9th March, 2023 I still don’t have my luggage. 2. Why is it at FRA airport where I was in transit that no staff was at the Singapore desk for most of the day. I did manage to find a person at the gate that told me they were too busy to assist me – I wanted to verify that my luggage was indeed transferred. 3. Why was I told when I arrived in Singapore by the staff at the service desk (next to F30) that my luggage was in the system and would be at my final destination – Phuket. 4. Why could the ground staff at Phuket airport and Singapore airline online unable to find my luggage and kept sending e-mails that they have contacted every station for information. 5. Why is it that when I called the Singapore customer service at JFK airport in NYC they told me that they can’t help me and hung up on my call. 6. Most important – Why is it when I located the luggage myself 2 days later – as it was with Delta and informed all parties that my bag was in JFK Delta office that no personnel from either Singapore office made any attempt to retrieve my luggage. I had to call Delta in Atlanta and ask them to contact Singapore ground staff at JFK and inform them that the luggage they are looking for is at JFK.","Ground staff Singapore Airlines incompetent","1" "2023-03-21T06:33:32-04:00","Desktop","2","review","Bit disappointed today. Long very cold flight (take really thick winter trousers,jacket, socks etc. a top, jacket long skirt and trainers thin airline blanket were not enough ) 2 meals served quality ok. Served 8hrs apart and we were very hungry after 8hrs. Lots of cold water offered but no warm drinks , had to ask, they did help with cold when we eventuallygot them. Service bizarre, a very long drawn out service of trays handed out individually to those who had booked particular meals eg. veg. When a couple of us asked if we could collect our food we had a very grumpy response ""we are serving children first"" which was untrue as one or two were served, several children weren't until after most adults had been served. A belligerent attempt to put hungry and cold ECONOMY CUSTOMERS in their place. Poor show as flight not cheap.","Poor journey today","0" "2023-03-21T00:33:23-04:00","Desktop","2","review","Had heard great things but service and quality of seating far inferior to that of BA. Food terrible and don't believe it was any different to economy. Poor and slow service. No flight socks, eyeshades, etc. Would not recommend on the basis of this flight.","Really disappointing - go BA","0" "2023-03-21T00:02:33-04:00","Desktop","1","review","It's really terrible. I have bad experience with Singapore air line. I will never recommend a return ticket. I was in a bad situation and i had to miss just 1 flight but they cancelled my return flight from Amritsar to Sydney that was after 2 months and the most surprising thing is that they didn't sent me any email. thanks to god i just check my flight 7 days ago otherwise i have to cancel my all meetings. never trust on singapore airline","Without sending any mail they just cancel my flight","1" "2023-03-19T17:11:49-04:00","Desktop","3","review","It has been 15 years ago since I have traveled with Singapore Airlines, I know there as been a lot of cost cutting since Covid 19 but Singapore Airlines product has certainly dropped in quality. The food was not great the leg room in the seat is not great compared to other airlines. Their inflight entertainment system is not great as well.","Not great","0" "2023-03-18T04:19:16-04:00","Desktop","5","review","Flew BKK to Sing and Sing to Perth. Food on both legs was adequate, champagne before take off and nice wines during the flight. More than enough leg room and privacy if needed. What made the legs special was the outstanding service, nothing was too much trouble. All staff I encountered were lovely, but must point out Chia from BKK to Sing and Kat from Sing to Perth; better than I've ever come across.","Faultless","0" "2023-03-17T12:48:06-04:00","Desktop","1","review","Unfortunately, I am leaving a one-star review for Singapore Airlines, despite my on-plane experience being great (flight crew were friendly and helpful, food was good, etc. no complaints there). However, I had transferred 220,000 AMEX points to Singapore Airlines in order to book a business class ticket (as you might know, this has a cash equivalent of at minimum several thousand dollars). The way many of their flights work, is you must waitlist the seat and then you will be allowed to book it if nobody pays cash for the seat. So, I also booked an economy seat for myself in case business ended up filling up (you don't get notified until close to your departure date). When I arrived to the airport on my travel day, I was informed that my business class ticket had gone through as there were 10 seats available in business class on my flight. However, after about an hour of deliberation, and right before I was set to board - I was informed that I would actually not be able to sit in business class. What gives? I rolled with it - but, now I have a couple hundred thousand points trapped in Singapore that I seemingly can't use. If there is available space on the flight and I have the points, why can't I use them? Isn't that the whole point? I've been in touch with Singapore Airlines customer service but they've not been helpful at all. I've only received barely comprehensible responses (I understand that English may not be everyone's first language but would expect that a global company could have a strong English speaker respond to emails where necessary) that don't try to find any middle ground with me or admit any fault on behalf of the airline. It's really just a 'sorry about that, but no we won't let you take your points out of Singapore and this is your fault' ... this is all to say, if you don't want your hard-earned credit card points going to waste, transfer them to another airline!","Terrible Booking Experience","0" "2023-03-16T02:15:09-04:00","Desktop","1","review","""We were disappointed with our recent check-in experience at the SIA Tan Son Nhat Site. Despite showing the policy from the SIA website that clearly stated my son, a student, was entitled to a baggage allowance of 40KG, a local staff member denied our entitlement without providing any clear explanation. After a 30-minute argument, we had to pay an additional fee of USD 32 for excess baggage (my son's baggage is 29KG). Furthermore, the SIA representative who appeared was unprofessional. This experience eroded our previous admiration for the airline and we hope they take action to improve the service provided at the Tan Son Nhat Airport site.""","Feedback for Singapore Airline - Ho Chi Minh City Site","1" "2023-03-15T01:55:34-04:00","Desktop","2","review","A few months ago I booked my flight from Boston to Phuket. I had to stops one from jfk to 🇲🇾 and to Phuket. My first flight was delay and I arrived about one hour and 20 minutes before my flight. I went up to the customer service desks and someone told me they closed the gate an hour before the flight took off and they have giving my seat to another. I asked to speak with their manager and she tried to lie to me. to a point I was very upset because I only had a backpack and psa. She refused to give me a ticket and she said they closed the gate 90 minutes before took off. I asked her I have about an hour and 20 minutes before took off. Security was called on me and she marked me as a no show. 3 months later I was still fighting with EDreams due to this no show. I called Singapore and explained the situation and file complained. Due to this flight I had to canceled other flights and booking. They promised me a refund and told me to wait 3 months for the process and now 6 months later they refused me to refund again and I had to start from scratch. They said customer service marked me as a no show. I would like to say I arrived 1 hour and 20 minutes before took off even with the delay from from first flight . My seat was giving to someone else which at first they tried to lie about it at JFK airport. I lost more than $1000 dollars which Edream and sigapore is refusing because they were marking people as no show . That’s stealing","Promise me a refund but 3 months later refused","2" "2023-03-14T18:03:10-04:00","Desktop","1","review","My baggage did not turn up at Sydney in September. There was over $4000.00 worth of new clothes, shoes, swimmers, shavers, cosmetics, bags and all other things you would take on a holiday for 10 days. after months of calling and trying to sort this out they have offerered to pay a lousy","LOST BAGGAGE","1" "2023-03-12T12:53:02-04:00","Desktop","3","review","to fly to Bangkok your have to overnight in Singapore.....the transit hotels are expensive at 215 Singapore dollars for six hours...... the flight left cairns late and they did not have some of the popular food available.... food was average....business class seats are not comfortable when in the lie flat position.....staff were good...my golf clubs were left in Singapore....this took time to sort out....they did arrive the next day....some damage made the bag unable to be carried....I had to buy a new one...what was a day of travel is now 2 days each way....small planes for 7 hour trips are not great..........our next trip will be via Brisbane .......","changed times from cairns to Singapore make connections to other asian countries difficult","0" "2023-03-12T10:13:21-04:00","Desktop","3","review","Silver Cris lounge at LHR disappointing, busy so running out of beers and not replenished. No newspapers; meant to be downloadable but nowhere to found on SA website, online agent couldn't help at all. The legroom arrangements on A380 and smaller plane Singapore to Christchurch very strange, legroom is at a diagonal for horizontal recline. Entertainment system on A380 is touchscreen with auxiliary handheld tethered controller, the touchscreen element is removed on the smaller aircraft and then very awkward to navigate remotely. Food offering distinctly average, cheese course came with two small wrapped crackers. Lamb curry chosen on one of the return legs was both tough and tasteless. On the plus side the cabin crew were very pleasant and provided a decent level of service.","Underwhelmed compared to expectations","1" "2023-03-10T03:54:19-05:00","Desktop","5","review","Flight booked for travel in May. Usually cautious, I advertently called a scam travel agency disguised as SA inquiring on how to complete the name fields on their website. By the time I realized I was being scammed, they had already gotten my booking reference number and last name. Lesson learned. The scammer did not have my credit card details but had access to my reservation and could change or cancel my reservation at any time. I pleaded with several SA agents to protect my booking reference by adding a password or change my number to no avail. Finally, I was lucky to have this amazing SA agent take my call. He was very cordial. When I explained what happend, he submitted a request to a change my booking reference number. He called the next day to confirm approval of a new number and patiently went through my reservation to be sure the information was accurate. Wow! I'm so grateful this kind agent went out of his way to help!","Customer service rep. commended","1" "2023-03-08T23:42:55-05:00","Desktop","5","review","This was a short haul flight but still of enough time to impress us very much. From check in till disembarking it was just about as good as an economy flight can be. Check in was smooth and professional, the plane comfotable and the entertainment system great. Best of all was the food which was better than some business class flights we've had. All in all a great experience.","Very Impressed","0" "2023-03-08T13:44:48-05:00","Desktop","2","review","Mid trip while in Lucknow Taj Hotel, I became extremely sick and was hospitalised from 2 Oct 22 to 9 Oct 22. tried to contact SQ Delhi office, Sydney office and Singapore office for emergency evacuation to Australia for enhanced medical treatment. Nobody will pick up the phone anywhere. even my Agent in Delhi tried to no avail. went of live chat to see if any help could be obtained. the chat person involved did nothing. Did not even get a call from any ground agents anywhere. my original return date was on 18 Oct 22 from Bangalore but my wife and I wanted to return urgently to Sydney, Australia. Singapore airlines did not care. I had to go back to help section to get a wheel chair from Airport to Plane but very very difficult to arrange. Sri Lankan Airways wanted $16000 per person for one way trip to Sydney. I was lucky because of the Hotel Taj Lucknow. they took me to Medanta Hospital, one of the best, received very good care and the infection was brought into control after 4 days and stayed further few days for observation. Hotel Taj made life bearable for my wife and they became her family while I was in hospital. I flew Air India Business class to Delhi and then to Bangalore still under observation of the Medanta Group and Taj Hotels. My agent Luxury India Tours worked very hard for me without charging anything extra. finally made it Sydney on 20 Oct 22. Up till today I have not received a feed back to my write up to SQ. slogan is SQ CARES. But the cabin crew were very good to us from Bangalore to Singapore and Singapore to Sydney. My request for bed was done quickly so that I could rest asap. I still fly SQ. Our whole family went to Singapore and Bangkok in Dec 22 but had a very bad experience at Sydney check in. We are still flying them on 21 March 23 to Japan Via Singapore and returning Via Singapore with few days there. SQ ground staff must lift their game and really show care. Only Slogans don't work It is the care and service shown by the Cabin Crew who make the passengers fly them again and again. Thank you","care given airline during very serious Hospitalisation in Lucknow","0" "2023-03-08T12:38:45-05:00","Mobile","1","review","Business class flight, asked them when we hot our Kris flyer point report why we had zero. 6 months later still no points after going back and forth with repeated information requested. We have given up just not worth the stress, robbed and disappointment all round. Do not recommend Kris or Singapore airlines, very average.","Kris flyer experience","0" "2023-03-07T22:43:09-05:00","Mobile","5","review","Singapore airlines has very clean planes. Service is impeccable.Host and Hostess are very friendly and service oriented. Only problem I felt was landing of the plane in Siem Reap. Plane landed with a big thud. I don’t know if it was pilot’s fault or the runway at Siem Reap Airport has issues.","Wonderful Airline","0" "2023-03-07T22:11:21-05:00","Desktop","5","review","Having read reviews in advance I was a little concerned that my SIA experience would not live up to expectations …….. I had nothing to worry about. Economy extra leg room LHR to SIN with a 4.5hr layover then SIN to AKL ….. same on return but with a 4 night stay in beautiful Singapore. The service levels throughout were excellent from the cleanliness of the cabin, the poised & professional cabin crew who work very hard, the food service and quality right through to baggage handling. Everything worked like clockwork without a hitch. Wherever possible SIA will be my carrier of choice in the future.","Excellent, no hesitation in flying SIA again","1" "2023-03-07T17:34:11-05:00","Desktop","1","review","Booked a flight from Vancouver to Tokyo October 2022 through a travel agent. After 2 weeks of being asked to accept changes to the flight Singapore Airlines cancelled my ticket with no explanation. Was offered a refund but told it would take 12-14 weeks to receive despite being Airline being required to refund within 30 days by law. Still no refund and customer service just respond with generic ""we've passed your information on to the relevant team"". Avoid booking with them if travel time and money are important to you","Airline cancelled my fight, still no refund after 5 months","0" "2023-03-06T17:44:14-05:00","Desktop","1","review","I have flown regularly with Singapore airlines for 25 years. Sometimes 5-6 times a year. Many times in the past I was given complimentary upgrade to business class. Things have changed. Beware of flights with their partners Vistara. I booked round trip tickets with Singapore airlines from SFO to Delhi for the return from Delhi to Singapore they used their partner vistara. Vistara had mechanical issues and did two selfish people wandered away from the plane. Both conditions resulted in many people missing their connecting flights. Vistara claims they need to take responsibility for it yet there are no flights in economy. There are seats on a flight in 8 hours from now but they are premium economy and Vistara says they can try and get us on that flight but we need to wait 5 more hours for confirmation, after already sitting at the desk for two hours with no clarity. I’ve called Singapore airlines as that is who I booked my round trip ticket to and have had to call repeatedly to request a supervisor. Finally I have found a mild level employee who said he will see if he can get us an upgrade to premium economy so we can get on the flight and not have to wait another day or two. Singapore airlines refuses to put me on the next flight without me paying for the upgrade to premium economy for both my son and I. Extremely disappointed, once an amazing accommodating airline has degraded to corrupt Penny pinchers with no regard for their passengers time. The other solution is a 24 hour wait to get on the same flight. Greedy Singapore airlines has lost a lifetime customer.","Once the 5 star option now BEWARE","2" "2023-03-06T13:52:02-05:00","Desktop","5","review","They are the best in the world. I travel on all different airlines and have been in search to find my perfect airline. Finally my journey ends with Singapore Airline. I am now only going to be flying on SQ for the rest of my life Besides complimenting on all your staff who I encountered throughout my different SQ flights that I took, I have to mention the flight crew  (Lisa NG, Alla, Michelle Tan & JJ) on my flight to Singapore from Frankfurt. My small earbuds fell into the gap between my seats and the effort that was put to find them was extraordinary and finally they could find it. Then I was missing a small pouch with all all cables which I could not locate. Even after the flight crew came and searched it could not be found. I had given up; thinking that i must have lost it the last lounge I visited. Later after about an hour,  NG again came and asked me if she could help and figure out where i could have left it. Then I realized that it was tucked into the dark corner below the SG headphones. This is what I call customer service. Perhaps the best in the world. I wish Singapore Airlines all the best and wish them success. I am now your b","Wonderful Service","0" "2023-03-06T01:06:08-05:00","Desktop","1","review","Trying to find out about alcohol restrictions on checkin luggage. Nothing on the website. Tried calling customer service in London and in Singapore - automated messages and it is frustratingly circular - after having pressed numerous buttons it left me only with 1 option to send an sms to my phone with a link to the website which has no information on it! Can't speak to anyone - that was 30 mins i will never get back. Please can someone tell me where to find this information??!!","Poor customer Service over phone","0" "2023-03-06T00:57:03-05:00","Desktop","4","review","Perth to Hanoi via Singapore return in economy seats for 4 adults. Paid an eye watering amount for 4 tickets one of whom required extra lounge room ($400AU extra for al 4 flights). All4 flights were on time, boarding was explained and staff enforced the correct process. On two of the four flights the stewards moved inappropriate passengers from the emergency exit (both with significant mobility issues) . Thank fully on the flights there were seats spare in the bulk head that they were able to move to. As someone with a significant fear of flying I was pleased that on all four flights the pilots introduced themselves, their co-pilot and the head steward before we began moving. 3/4 planes were very clean and the bathrooms were kept tidy for all flights. The return flight from Hanoi to Singapore my tray table was covered in spilt coffee and had obviously not been cleaned - the plane had arrived late from Singapore and given the return flight was like a roller coaster I could understand what happened. Food - the smaller meals (""new' lunch box style) on the Singapore to Hanoi route were actually far tastier than the full meal option on the longer flight. The vegetarian in our group was very happy with their meals. A good quality post travel covid experience","Expected service and on time","0" "2023-03-05T23:17:14-05:00","Desktop","1","review","Booked a flight 3 months in advance and ever since it’s been an unending series of emails stating that something had changed. Breaking point was when I received a notification stating not only will my first leg be departing an hour late but that my second leg would depart 5hrs sooner; leaving me less than an hour to make the connection. Upon requesting a solution from the airline they offered an alternative option, after promptly confirming I would be happy with this option it took them a week to respond stating that this option is no longer available to me. No reason given as to why, and stating that they can give a refund instead to book another date of travel. Flights have gone up since I booked so this will still result in an overall monetary loss, I’ll be taking my refund and booking with another airline.","Nothing but agro from the get go","0" "2023-03-05T10:48:20-05:00","Desktop","1","review","I was given a seat on my flight which must have been the worst seat on the plane, it was almost in the walkway and I could not stretch my legs out at anytime. 4 times during the flight I had my leg kicked and stepped on by the cabin crew, the never seemed that bothered abou in on one of there staff was rather rude. I wouldn't have minded so much but I had recently had knee reconstruction.","One of my worst flights","1" "2023-03-05T08:15:14-05:00","Desktop","3","review","What happened to Singapore Airline? My flight out from London to Christchurch was fine - very good for an economy class flight, as was the flight from Christchurch to Singapore, where I changed planes. Then came the 14 hour flight to London. It was 14 hours of torture and discomfort punctuated with very poor food. ( Dry and overcooked pasta and chicken breast, no sauce, and veal sausages for breakfast. No vegetarian options, and they ran out of white wine}. The seats in the new airbus are tiny and the legroom is very limited, jammed up against the seat in front. I’m 174 cm tall and not overly large. It was comparable to China Southern, which is a lot cheaper and does not pretend to be a premium airline. I’ve done this trip several times on Singapore, but I think I have to reconsider using them. I’ve had severe back pain all week, since this flight. And when we got to Heathrow, there was a long wait for baggage as the airline didn’t have the resources to unload the baggage, so a 40 plus minute wait for most passengers, without explanation or assistance from the airline, and I had to pay an hours wait time to the car service I booked.","Unpleasant uncomfortable new long haul planes","1" "2023-03-05T01:05:28-05:00","Mobile","2","review","During check-in at Sydney Airport, I requested the agent to seat my wife beside my 6 year old grand daughter and me to be seated in her seat 17K. Our original seat whilie booking were 16A, 16C and 16D. SQ reseated us to 17 D and K wothout any valid reason, and left my grand daughter alone with a unknown gentleman. I argued like hell that SQ had split the family in 3 different seats and left my grand daughter in unsafe condition. Finally SQ seated only me beside the grand daughter. Our family tradition is that the mother, aunt or grand mother will take the girl to rest rooms and take care of any assistance. That is the reason I requested for my wife to sit beside the young girl. The agent was very sympathetic but she lacked authority to reseat us. She called her supervisor a Catherine. Immediately she arrived at the counter, she questioned me in loud and arrogant voice as to why a change was needed. I explained to her that full details were given to the agent. She ignored that and again in the same demeaning voice asked me to explaint. I tried to but she became very angry and said she would call authorities and then she made a loud remark that she will not speak to me anymore. She asked if any other person can answer her questions about my booking. Monica Singh answered the rest of her questiones and the seats were then changed. She never asked her agent to explain as to why she was called there. While this was happening, the original agent Linda was shame faced and could not look into our faces. She apologised about 5 times about her supervisors behaviour. I asked to speak to the SQ Sydney Manager of the day. The agent Linda informed me that he will come and see me in the lounge. We waited for a few hours but no sign of the manager. During the flight I related the story to a senior attendent and she could not believe her ears. The matter reported to the Cabin Head and it was logged in the log. I put a comlaint feedback to SQ Kris flyer and advised that I should never face that type of person again and Our next trip was to Japan with SQ in March 2023. On this trip our family had spent more that $33,000 to travel Business class for my Grand daughters birthday. That supervisor should never be near business class people. But the cabin crew after learning the reason for the trip made my grand daughter feel like a celebrity. They arranged for birthday card, cake, gift and full birthday song in flight. The Captain of the flight made her feel very good later on the groung and had 2 photos taken with her. Till today SQ Management have not come back to me at all. No apology or what action they have taken. What makes it worse is that supervisor asked us to swap seat on Board. She should have known the regulations: I.In event of turbulence we have to return to our original seats. This would have happened many times during that flt. 2. In event of an accident the ID of the person is done by PNL first. Ours would have been mixed. 3. By refusing to talk and confirming the passengers answers the agent had broken the carrier, the IATA and Australian CASA and Singapore CAAS rules. So it becomes a reportable incident. 4. SQ says they care but it seems like it is a good slogan but lack any good action. They have remained silent so far. I asked for a feed back again but nothing. Another story next entry. 5. We the whole family fly SQ everywhere even if the trip is longer. The cabin crew make our trip very very good and that is the main reason we fly SQ. I will give a similar but worse story about SQ Management in future write up.","Check in at Sydney","1" "2023-03-04T22:38:57-05:00","Desktop","3","review","Excellent service from Singapore airlines in Australia, but Manila terrible. Luggage tagged to Melbourne instead of final destination of New Zealand and told to claim and re check in there, but I didn’t have a visa to enter Australia so could not pick my luggage up and hence missed my connecting flight as there was arguments between Singapore airlines and Air New Zealand of who was responsible for this . The fault was Singapore airlines in Manila should have checked it right through to NZ Thank god the girls at Singapore Airlines in Melbourne were absolutely fantastic!! Arranged nice hotel accommodation for me , meals taxi service , and got my on another flight the next day they were brilliant !!!! Can’t praise them enough, very very professional. But as for Manila , they really need some proper training!!!!!!!! I won’t be using SIA to fly SE Asia again.","Luggage checked through incorrectly","0" "2023-03-04T22:25:23-05:00","Mobile","1","review","Firstly 1 star cause i cant put zero My family and I travelled to the Philippines via Singapore ? To start with a stupid little man split my family up When we realised we talk to a supervisor who said it would be fixed at the boarding gate. It wasn't, we spoke to someone again and we were assured we could sit together ? We couldn't. I took it upon myself to sit with my family, the guy who's seat I took was very understanding and sat in my seat. That was just the 1st leg. We had similar problems on the 2nd leg. I was not expecting to be blatantly lied to not once not twice but 3 times. We won't be using this s##t show airline ever again. I was full of praise for this airline before covid. Now the food I wouldn't feed to a dog. How times and standards have changed, not for the better. There are plenty of choices out there do yourself a favour and steer clear of these people.","Poor service, Liars and generally disgusting","21" "2023-03-04T17:14:33-05:00","Mobile","2","review","It’s extremely disappointing that an airline like Singapore airlines has not responded at all regarding late baggage & broken golf club! My review & 3 emails to Singapore Airways customer service is silent. Not exactly the so called high customer service they market themselves 🥵🥵🥵","Zero reply from Singapore airlines since 22nd December 2022","1" "2023-03-04T06:45:26-05:00","Desktop","1","review","On 24th of December 2022 my parents were supposed to land Sri Lanka to Celebrate Christmas with the family. They are very old and my mother requested Wheel chair assistance as she can’t walk properly. Also both of them are diabetic patients. When buying tickets I paid a higher rate to get the shortest transit flight. However, when they landed Singapore they were informed that the plain was cancelled. They had to stay in the air port lounges for more than 24hours. They were not given Airport hotel room or food. Luckily my father had some dollars with him to buy food. Till to date Singapore airlines haven’t apologise or reimburse the expenses. I thought Singapore airline is an airline that I could rely on. However, this airline does not care for their customers anymore. My parents had to spend the Christmas sitting in an airport lounge.","Airline cancellation (SQ469) without prior notice","1" "2023-03-03T09:51:07-05:00","Desktop","1","review","We had a poor flight from Manchester to Melbourne on 30th November 2022 Without going into details the flight back was worse The inflight tv screen was rubbish The food was poor , and considering the extra cost It was not much better than basic economy, I certainly won’t be flying with Singapore Airlines ever again","Holliday return","1" "2023-03-03T03:30:45-05:00","Desktop","5","review","Our first time on SIA. LHR to Phuket return via Singapore. It was a lot of flying time, going so far past Phuket, but the onboard experience was pretty good for Economy, A380 out, A350 back. The cabin crew, food, drink and entertainment systems were all excellent. So why are we unlikely ever to fly SIA again? They cancelled our return flight from Phuket (well before we flew). We were then faced with a 14 hour overnight wait in Changi airport. We had booked an expensive room in the T1 Aerotel but canclled it when friends said the rooms are freezing and they don't bother to open their main attraction, a rooftop pool, until the afternoon. When we arrived at Changi the night before our London flight, cutting short our Khao Lak oliday, we were incensed to see that SIA had much earlier LHR flights they could have switched us to, leaving at 01:15 (perfect) and 09:00 (much better than our afternoon flight). But not only had they not bothered to do that, they were impossible to contact, telling us to go via our travel company! That is bad on so many levels when it was SIA who had deliberately (or incompetently) failed to switch us to a much more convenient LHR flight. Our 14 hours overnight was hell. We were lucky and got two recliners in the T2 Snooze Lounge. But the airport authorities decided that 3am would be a good time to wake up the snooze lounge with incredibly loud drilling and banging directly above. When that stopped around 5am the kitchen staff in the adjacent Ambassador Hotel propped open the fire escape door betweem them and the Snooze Lounge and keep everyone there awake until dawn. So no SIA, we will never forget the way you casually inflicted a gruelling 34 hour door to dor endurance test on a couple in their 70s. And certainly not the way you simply refused to listen to us. You did send a satisfaction survey to us but when I got to it, just a couple of weeks later, you'd expired it. No, not at all satisfied.","Good in the air, appalling otherwise","0" "2023-03-02T17:32:11-05:00","Desktop","1","review","I have never experienced such poor call centre/customer services in my many years of travel. Unfortunately, I left my laptop prior to my flight to Singapore in Terminal 2 at Heathrow airport. On arriving in Bali, I immediately contacted Singapore airlines only to discover that I was unable to speak to any member of the Singapore airlines team at Heathrow and all my calls were diverted to the Philippines call centre. Despite me being in daily telephone contact with the call centre and reassurances my case had been 'escalated' and my laptop would be delivered it never arrived. I had also sent a number of e-mails to them and had no replies from them until two weeks later where I was advised to contact Lost and Found at Heathrow airport. As a consequence of the important information, I had on the laptop I missed several important businesses meetings. The real issue for me was the total lack of communication and clarity from Singapore Airlines.","Lost laptop","1" "2023-03-02T16:26:53-05:00","Desktop","1","review","Rude of indifferent ground staff. Use really dirty lounges for long haul flights. Their Singapore located lounges are horrendously over crowded. Not an airline to use for business","It’s really disappointing that such a long haul airline has such terrible ground service.","1" "2023-03-02T00:54:57-05:00","Desktop","2","review","My flight on February 18th shows how bad service has become since I flew with them in 2020. A flight of more than 14 hours. Two meals served of poor quality. One snack in between. I had to go back to the rear to get some water because no answer to the call and found the flight attendants eating. I hardly ever saw an attendant in between meals. Uncomfortable seats. Wi-Fi did not work for me. And this flying from their home base. The Singapore airport is amazing. It deserves a better home airline than what this has become.","Severe drop in quality.","1" "2023-02-27T05:51:07-05:00","Desktop","1","review","Absolutely appalled by what is supposedly the best airline in the world. We booked our flights for our honey moon in July ‘22 and upgraded to extra legroom (my soon to be husband is 6”6 so a necessity for 16 hours of flying). A month ago we just an update that the flight number had been changed but notice that anything serious had happened. When looking at details to plan hotels I noticed that the outbound flight had been moved from Singapore to Manchester, leaving us for 52 hours in Singapore airport with no compensation, no hotel and no information. After complaining they were able to move the flight from Bali to Singapore out by a day leaving us for 5 hours in the airport but all legroom seats had been taken. Again no compensation offered however they did say they could offer a complimentary refund on the legroom upgrade that we wouldn’t be able to use for the outbound flight… which is incidentally a legal requirement as they have not honoured the service paid for. We will not be flying with Singapore airlines again and unless they can resolve the issues we’ve had so far, we will be requesting a full refund.","Never again","1" "2023-02-26T19:06:59-05:00","Desktop","5","review","We forgot to make this review during our trip and realised it was too late when we returned. But myself and my partner wanted to say a big thank you to our stewardess who looked after us throughout our flight, going above and beyond to keep us entertained. Even when we were waiting for our bags she kept us company. Thank you Summer, we had a great trip with you, and my girlfriend had a great time meeting my family.","A long fight made short due to wonderful staff","0" "2023-02-26T11:09:47-05:00","Desktop","5","review","Booked a flight from the USA to Germany in February 2023. The flight was seven hours. The flight attendants were very attentive and made the long flight bearable.","Pleasant long flight","0" "2023-02-25T07:26:29-05:00","Desktop","1","review","Flew from Munich to Sydney Premium economy Don’t waste your money Only thing extra is the seat was bigger Food awful Toilets from Singapore dirty no toilet paper Crew all chatting in the galley Dreadful service I would never pay that again How Singapore Airlines has fallen Don’t ever fly them again","Service","1" "2023-02-25T00:41:24-05:00","Desktop","1","review","Booked a flight 6 months ago from London to Cebu with a stopover in Singapore, only when i when to check-in online 2 days before my flight did i see that another stop had been added in the Philippines without my knowledge, Called customer services and they had no idea why this stop had been added suggesting that it might be a refuelling stop(30 mins from my final destination) It was not, so we had to get off this flight and wait in the airport for 20mins only to get back on the same plane and continue to Cebu Poor service all round","Additional stop added to my itinerary","2" "2023-02-24T20:59:58-05:00","Mobile","5","review","Thank you Maxine, Cindy, Fahrin, Rachel, Darren and Kim for making this long flight such a pleasant experience.","Superb","0" "2023-02-24T13:26:19-05:00","Desktop","5","review","Flew over to Singapore in economy. I am tall, and seat space was an issue though the seats could not recline much, which was useful. Screen was great for entertainment. Food was good, some of the best for long haul, though for such a long flight only food runs, with no separate drinks. Limited alcohol (no jack daniels). Staff were fine… Needed to go and requests more food and drink if required, and they tried to limit extra drinks Perhaps n the past best airline, but Middle Eastern airlines more superior.","Perhaps not the best on the world, but still very good","1" "2023-02-23T12:03:37-05:00","Desktop","4","review","Flight was fine, food ?? dinner ok, breakfast not so. Attendants were fantastic. Bags missed flight but were waiting for us, at our hotel, the following morning. Excellent communication with staff at airport. Flew on to New Zealand and had the same great service. Would recommend them to all. Best customer service bar none.","Almost made me enjoy flying","0" "2023-02-22T21:32:09-05:00","Desktop","4","review","First time flying with Singapore Airlines on my way to Sydney, Australia. The service, the crew, the seat comfort, the entertainment, cabin appearance an cleanliness - all great. One thing that bothered me - my flight departed Singapore at 01:30AM local time en route to Sydney. After about 2 hours after take off, I wondered if any food service was going to happen. I walked to the galley and asked one of the crew and was told that they do not serve any food on the Sydney flight after take off, and the ONLY service (on a 9 hour flight) would be before landing. I thought that wasn't quite acceptable. Many, many passengers, including myself, had been travelling for a very long time and some food would've been good.","Expected a little better","3" "2023-02-22T01:05:54-05:00","Desktop","3","review","Outbound journey very good. Return from Singapore to LHR was average at best. Minimal room between passengers. Error on their behalf loading dietary requirements for one leg of the journey and the”adhoc” or replacements were very poor, expected a much higher standard. I also overheard other unhappy passengers.","Disappointed","1" "2023-02-21T23:23:26-05:00","Desktop","1","review","Took a midnight flight from Singapore to Sydney with my pregnant wife. During the flight, the man in front of us was very aggressive for some reason and kept on reclining his chair and rocking it to annoy my wife who was sitting behind him. As my wife preferred an aisle seat, we asked if they flight attendants could speak to the man or switch my wife's seat with someone. They attendants said that because the man was so aggressive, there was nothing they could do. So I gave my wife the middle seat instead and which made her feel claustrophobic. I asked the attendants again if they could switch her seat but because it was a fully booked flight, there was nothing that they could do. I am quite disappointed with Singapore Air because we had heard such great reviews about their service. I also contacted Singapore Air directly via phone, email and web form - all of which have been ignored.","Did Not Even Try to Help My Pregnant Wife","2" "2023-02-21T07:04:54-05:00","Desktop","5","review","Since my last review in 2018 and with the pandemic situation now under control, I have initiated my traveling again. This time, I have opted to travel to London with my family. I have decided to travel via Singapore Airlines again and I must say it was a right decision. The in-flight service was excellent. The staff in attendance, in particular Yvonne Chua was indeed very resourceful, accommodating and service oriented to the needs of the passengers. The flight was smooth and comfortable with our meals well taken care off, even though I have certain diet restrictions. The stewardess (Yvonne Chua) was very careful in serving what I was able to consume by checking with my family members before they serve it to me. The impression I had is that Singapore Airlines has been very consistent in maintaining its high standard of service. The announcement over the PA system by the Captain was very clear and precise. He even announced that this was his last flight as pilot upon landing as he was retiring. The passengers acknowledged and clapped after his announcement. i believe there were quite a number of Senior Citizens on the plane. It would be great to have a variety of oldies in terms of movies and music/songs for selection. Food wise is acceptable but could be better. The Cabin Head did make an effort to explain in terms of how the food was prepared. My family members loved the satay provided and they did not hesitate to give us a second helping when we requested (unlike other airline refusing outright). All in all, an enjoyable flight with the flight steward and stewardess gave us a helping hand by taking some photographs of us for memory when we boarded.","World Class Airline","1" "2023-02-21T02:53:52-05:00","Desktop","4","review","What a terrific airline. always on time, they give you 30kilo's luggage allowance just by booking a flight, on board entertainment with movies are great, food is ok, staff very professional and helpful. Check in is quite easy. There are a couple of negatives: Like all airlines the legroom is not good at all, the seats are not totally comfortable but they do supply a blanket, pillow and earphones all of which you have to pay extra with Jetstar. I was also disappointed even though I believe I booked my flight quite early, the exit row seats had all been booked only to find on each flight old couples, small people or exceptionally obese people sitting in those aisles. I asked staff if it still the case the exit row seats are for customers who can in the event of an emergency to get the door open and they confirmed it is still the policy. Well I am glad we didn't have an accident. These people in no way could assist and in fact would need assistance.","4 flights in two weeks, Everyone on time or early","0" "2023-02-20T16:13:33-05:00","Desktop","2","review","My experience at the hands of Singapore Airlines on my outbound trip was so appalling, I felt I should be fair and review the return trip. The check-in and boarding were slow for the flight from Bangalore to Singapore SQ509, probably because of only one aisle on a 737. The 4 hr. trip in Economy was alright, but only 2 washrooms for 138 people plus crew? The flight and lunch were far better than anything on the outbound flights. The flight was a little late leaving but made up a little time for our arrival in Singapore. Boarding on the Singapore –Sydney flight, SQ231, was chaotic, the tannoy system was like an old British Railway Station, incomprehensible, so crowds were continually rushing to the gate thinking their seats had been called. Once on board the A380 was the most comfortable aircraft so far. Unfortunately, after a very quick whip round with water and juice the crew disappeared for about 5½ hrs. surfacing only to serve breakfast. Breakfast was average, but edible. The menu and food were nothing special and didn’t make up for the very high ticket price on this trip. The $3 breakfast at the Noodle and Tava restaurant in Bangalore International Airport the day before put Singapore Airlines to shame. Who checks what passengers are fed? As an aside, the 5 star facilities in Bangalore International Airport eclipsed those in Changi. My opinion of Singapore Airlines wasn’t changed much by my return trip. Check for any other options before parting with my money!","BELOW AVERAGE","1" "2023-02-20T02:34:44-05:00","Desktop","2","review","I recently flew on flight SQ241 from Singapore to Sydney. Being Thailand based, I fly very often on this route and the carrier I use are mainly Thai Airways or Singapore Airlines. On my several occasions flying on Singapore Airlines, I experience the same reoccurring nightmare on my inflight experience in economy class that I question their sequence of service in this cabin. I am not a fussy nor needy traveler, but I have year of travel experience to give an opinion. This nightmare has become unbearable for me and want to share my experience. We all know that crew members attend briefing, and all crew knows the flight profile of the flight. SQ241 & SQ211 flights, has lots of connecting passengers from India. Lots of special meals, babies & bassinet requests, and wheelchairs etc. Flight often delayed due to connecting passengers. Understandable. First meal service begins from the front of economy class cabin. Continental breakfast (no big deal) easy on the crew, drop food trays on tray tables, coffee/tea/juice etc. Special drinks request is still manageable as crew often don’t stock various soft drinks in their trolleys. The crew must run up and down the aisle to get stock for passengers. Yes, I get it when stock runs down during service but not every time a passenger ask for soda water and the crew keep running back and forth. This part I don’t get it. I have seen in other airlines that I have travelled with has one dedicated crew doing drinks cart (including mixers and cocktails) and one dedicated to doing meal trays. The crew that does the meal services cart than come back to help with drinks services once all the meals trays are on tray tables. Some airlines have some form of liquid to offer you with your meal tray i.e., sealed cup or bottle of water or a terra pack of juice (something small) to tie the pax for the moment until the drinks trolley comes to their section for more drinks or special drinks. For the main meal before landing, the crew took a long time to sort out special meals. Seem like there was lots of confusion and missed meals for passengers. The plane was full of passengers from India. They are around me and I can hear their request/demands to why their meals are not served yet and are wrong meals. As confirmed by a crew member when we asked. I was served my meal 40mins before landing. Being at the front of the cabin, you are being served last because the meal service begins from the back of the cabin this time. We could have been served in a timely manner if your senior crew is organized with their special meals request. 10 mins into my meal, the captain announces to crew to prepare cabin for landing. I had to rush thru my meal and finish quickly. My request for a soda water could not be fulfilled (can you guess why…. crew were trying to feed passengers and clear trays at the same time, plus they do not stock sufficient soft drinks in their trolley.) so I settle for an apple juice. No big deal. It was in the last 20mins before landing that I saw 3 crew members from business class came to economy class to help the crew to prepare the cabin for landing. Stowing away passenger’s luggage/bags, bassinets, taking food trays away etc. Wonder where the co-operations amongst crews went in the earlier part of the crisis. We understand crews has specific duties to perform but it was a crisis in economy class but no sign of any camaraderie on that flight amongst crew. So, with that said, we asked to speak with a senior member of the crew in charge of the cabin (red kabeya) but she did not turn up. It took a second request that she finally came to have a word with us. She knew everything that we had to tell her. She even said that we know more than her and the crew members. Crew members attend pre-flight briefing, if you know that you have over demands for special meals request what would you do? Crisis management, getting help from other cabin crew when there is a crunch in Economy class. Is the senior crew in red kabeya afraid that her integrity be questioned or will she loose face because she did not plan her workflow properly? Or that’s our (SQ) procedure and policy, we are adhering to it! (Heard that excuse from a crew member before on other SQ flights to Sydney) So, in conclusion, Singapore Airlines over the years have hyped up travelers’ expectations when flying on Singapore Airlines. Even more now with this “world class” thing that we see advertised all over the world. It is very difficult to be reasonable and forgiving even in the smallest glitch that may occur, be it the service or the hardware. It’s supposed to be “world class” and that is everything you do; it’s supposed to be perfection. It’s supposed to be 6-star hospitality. With no help from social media, lots of good and bad comments are floating out there, some are legit, and some are just pure unreasonable. I am sure you have a team to look at those to decipher and respond. Personally, I will refrain from flying this route on Singapore Airlines. One less passenger/s will not make a difference to your company’s profitability. One less passenger/s will not make any difference to how “world class” you want to be. It has been an experience/s over time that is unforgettable.","Not so World Class! No so 6 Star Hospatility!","1" "2023-02-19T18:18:40-05:00","Desktop","3","review","We travelled on Suite class on SQ A380 both ways to & fro Sin Ldn about 2 weeks ago. We have also done First Class from Singapore and returned from London in 777 suite pre-COVID before. This review is a comparison for these 2 trips both Sin-Ldn and back. Cons: 1) Pre-Covid FOOD served on Board --- We were extremely impressed with our first class trip from Sin - Ldn. I am a foodie. The food served on this leg was very memorable. We always order the lobster from book the cook because my partner loves to eat seafood and for me I was never once impressed with their lobtser served on their business class normaly. This pre-COVID first class trip meal was the best I ever had on SQ. The lobster was done very well and prepared more extravagantly than what we were normally offered on normal business class. U could tell it's first class with a big difference. Pre-COVID, SQ also offer delicious Japanese Kaiseki Meal on First class which we paired with sake. Really felt like having a Michelin star meal. - Recent trip on A380 suite from Sin to Ldn. Food in the Private Room was good. We had lobster in laksa gravy. The lobster was fresh and laksa gravy was good. We did not eat much because we have ordered our meal on board from book the cook. It was a mistake; we should have had our full meal in the private room before boarding the plane because after that all the main courses quality went downhill. We ordered the lobster and beef from Book the Cook. There is no difference in terms of taste, quality or presentation from the Business Class we flew to France 2 months prior. Very ordinary and was not tasty at all. The beef was overly salted. In fact I prefered the beef cheek I have ordered for our business class to France. Didn't expect the Food on Suite can be so disappointing. Total letdown. The only saving grace was a delicious chinese clear soup served from Sin to Ldn. The same soup was served on our returned flight and was not tasty at all. Food on both return flights from London to Sin was not palatable. The mains were bad and the dessert was even worse. i even commented to a flight stewardess that some economy class box meals on regional flights tasted much better. 2) In my opinion the seat for Suite class is not as comfortable as the business or first class seat. The only plus point is you get an extra double bed if you travel with a partner. To be honest I much prefer a business / First Class seat. 3) Business class 2 months ago- Passenger will not be provided with amenity kit if one does not request. Unlike in the past the stewardess will ask if you would like to have one. 4) Suite class Feb 2023 - There is no lip gross in the amenity bag. Luckily I brought one along myself. SQ used to include little crystal fishes' ornament in the past for your collection but now not anymore. There are not many items provided. So please bring your own. Pro: 1) It's spacious. You will have the feeling that you're staying in a small hotel room rather than on an airplane. 2) Service. i) Pre-Covid service on First Sin- London was excellent + excellent returned trip on SQ 777 suite was forgettable ii) Recent trip to & fro Sin - London on A380 suite, all the crews were very attentive and prefessional. I flew with my partner. SQ has sent an email to my partner requesting for a review but I didn't received one. Hence this review.","This rating is solely given for the crew's immaculate service & excellent skills of the pilot's on both to & fro trips","0" "2023-02-19T13:40:38-05:00","Desktop","4","review","We went on holiday from London to Ho Chi Minh city, transit in Singapore in January and back in Feb, same route. The flight from London to Singapore was exellent. The food and the service were amazing. The flight from Singapore to Ho Chi Minh city was so so, the food was not that good, rushing sevice. The flight from Singapore to London was not as good. The good was terrible, but the service was great. Overall, i think there are rooms for improvement, especially the food. I rate 6/10","Good service, food could be improved much better","0" "2023-02-18T17:46:52-05:00","Mobile","3","review","They didn't serve hand towels when on board. No salads n fruits. No dessert as well. Instead gave you a walls ice cream. They provide reuse blanket from Emirates. (See photos). Pilot skill was terrible with a heavy drop down landing. And the price is expensive. Overall is overpriced flight","Poor inflight food and landing skill. Used Emirates blanket. SQ 236","1" "2023-02-17T11:01:54-05:00","Desktop","1","review","We booked a flight and was told our flight home was overbooked and we would have to pay an additional $600 to get a seat. We booked this flight almost a year ago and paid extra to select our seats in advance. We were on our way to the airport and had to cancel our vacation that we've been planning for over a year. Thank goodness we didn't get stuck halfway around the world. We are still fighting to get a refund. Airline is refusing to refund the cost of the tickets. I don't yet know if we can get the hotel refunded. (We had travel insurance so we have now referred this to them.) Never fly with an airline you can't trust will get you home. Telling everyone I know about this experience. We are experienced world travelers and this is the worst customer service I have ever seen. Would give 0 stars if I could. Date of experience: February 17, 2023","Had to cancel our vacation due to airline overbooking","3" "2023-02-17T03:22:32-05:00","Desktop","2","review","I have wanted to travel on Singapore air for a number of years based on reviews online. I have traveled on most airlines worldwide in first class. I purchased a full fare first class ticket. It was a waste of money! The aircraft was very clean and the seat was comfortable. The amenties were cheap and I did not use them. They presented a menu but most items were not unavailable. I have never used the service call button while traveling in First for over 24 years. I used it three times on this flight which was 8 hours long. I chose the ""order the cook"" meal and the food was awful! There were two passengers that were drunk and extremely loud (I'm surprised they were allowed to board). The flight crew kept serving them vodka even though many of us asked if there could be something done to help with the extreme noise they were making. I do not believe I will ever travel on this airline agin.","Singapore Air isn't what their marketing wants you to believe","2" "2023-02-16T16:05:38-05:00","Desktop","5","review","To start with the usual bits, nice comfy seats, decent leg room for economy, good entertainment (plenty to occupy you for weeks rather than hours) and the food was good. The real wow factor was from our cabin crew: (we got names) Luqman, Eonji, Johaniy, you were brilliant. Liq overheard me make a comment to my wife as we were seating about it being our honeymoon and that was it. We were treated like royalty the entire flight. Lee kept topping us up with complimentary champagne and gave us any extra freebee bits he could get his hands on. The entire crew were attentive the entire flight without being too much. Really friendly, polite and generally very nice people. And although we got the extra bits we saw them looking after every passenger the same way. Amazing airline and amazing service. Thank you, you got our amazing honeymoon off to the perfect start","Fantastic! Cabin crew were brilliant","0" "2023-02-15T21:22:32-05:00","Desktop","1","review","bad service and bad food very bad attitude of crew...bad food choice n quality .. also hostesses were not friendly specialy to indian passengers","very bad ...airline crew were rude and very extra proud to attend to indian flyers","1" "2023-02-15T16:43:35-05:00","Desktop","2","review","Singapore airlines is known to be very strict all around, which is great in terms of flight safety. I enjoyed the feeling of safety and comfort during the flight. However, I’m not sure I’d recommend them otherwise, at least not for premium economy. I flew once on regular economy and it was okay. However, my flight in premium economy was disappointing. Cathay is MUCH better for this class. Seats are much wider and have a much greater foot rest extension on Cathay. Your feet barely lift off the ground on Singapore Airlines. As well, Cathay has much better food. SA food made me very sick. Cathay also provides a welcome drink and amenity kit. I was very disappointed because SA advertises that they give this to premium economy, yet I did not receive either. To top it off, flight attendants decided to come up with a crafty lie once they were caught being racist :)","Safe but not great","1" "2023-02-15T00:21:55-05:00","Desktop","5","review","The flight was reasonable, the flatbed was very hard and not comfortable to lay on, it was better to sit in a more upright position. The crew was nice and that seems to be the norm on Singapore Airline flights. The food was pre-selected (noodles) for both of us, but not nice at all, noodles were hard and tasteless. We could not eat it. A wheelchair was available in Sydney Out of the 4 flights, this was the worst, unfortunately.","Flight on SQ 231","0" "2023-02-15T00:14:32-05:00","Desktop","5","review","This experience started with the Lounge at Bangkok airport. Here it is very peaceful, plenty of appetising food and a good selection of beverages. A wheelchair service was again provided. The flight from Bangkok to Singapore was extremely pleasant, the crew was extremely friendly and seemed to have a close bond with each other, great to see. Our food was pre-selected but well below our expectations, the only downer on this trip.","Flight on SQ 713","0" "2023-02-15T00:05:55-05:00","Desktop","5","review","The flight was pleasant and the meal was tasty. The crew was friendly. This was only a short flight. Luckily a wheelchair was available on arrival in Bangkok and a long walk was made easy for my wife. The wheelchair attendant even took her out to the taxi, great service.","Flight on SQ 712","0" "2023-02-15T00:00:31-05:00","Desktop","5","review","The flight to Singapore was a pleasant experience. The food was good. The crew was very nice and extremely helpful, smiles all around. However, this good feeling was spoiled on arrival. We pre-booked a wheelchair for my wife to take us through transit, NO wheelchair. The guy who was in charge of this was more concerned serving a group and told us my wife was not on his list. Resulting in a very painful long walk for my wife.","Flight on SQ 212","1" "2023-02-14T22:54:28-05:00","Desktop","5","review","After reading some negative reviews I was concerned about flying but I certainly should NOT have been. The service was second to none. The staff were very professional but o friendly and nothing was too much trouble. ?the beds were comfy, there was plenty of room and the entertainment choice was wide and varied with recently released films for February 2023 available. Would highly recommend this company","Wonderful service","0" "2023-02-14T15:31:03-05:00","Desktop","3","review","I fly internationally on long-hauls from Aus to Europe annually. Have used 5 different carriers over 13 years, this is the 1st time with Singapore. The positives, the aircraft over 2 legs, (A350 + 787) were in good condition with good entertainment systems But the food... 1st leg approx 7hrs. A bag of dried peas, and then a lunch tray table that was half empty, Nasi Goreng. Soggy chicken pie prior to landing. 2nd flight, a cardboard take-out carton with Beef Ragu, inedible, all fat and cartlidfe. My wife and I were shocked. Male stewards as arrogant as door-men at a club, females cold, deep sigh when i pressed the call button once to ask for water. I don't know who to judge: Singapore Airlines for prioritising covid measures (incl their hiring policies) over merit, or the dozens of Aussies who told me with wide-eyed awe that SA were ""the best"". Please note, this is my first review of a carrier, I've never bothered before. But you pay a premium for these guys. Even if Emirates sits you on a dated 777, and the service is starting to slip, the food is still an easy one to get right Qatar is still the best all rounder, and Korean Air (while years ago) was a great experience Just manage your expectations i guess","Disappointingly Average","1" "2023-02-14T13:05:09-05:00","Desktop","5","review","In recent times, it's apparent that flight crews are overwhelmed with staff shortages and other workplace issues. It was a pleasant surprise to experience an attentive and positive crew on Singapore Airlines. It was refreshing to feel like a welcomed traveler on Singapore.","Great Service with a Smile","0" "2023-02-14T10:10:08-05:00","Desktop","3","review","Flew from Manchester to Singapore recently on an A350 in Premium Economy and we both agree that this service has gone rapidly downhill since our last flight with then in PE. There does not seem to much legroom and the seats are uncomfortable especially on a 13 hour flight. Food was not good either, very poor selection and the 'book the cook' service is not available on this sector which was disappointing. Did go their offices in Singapore to see how much it would cost one way from Singapore to Manchester. 12,000 sgd!!! Roughly £8,000!!! We declined that. We have always used Singapore Airlines each time we have gone to Singapore and West Australia and been a krisflyer member for 25 years, they were not bothered, all they want to do is make as much money as they can. Will use another airline on the future possibly Qatar as a relative using them and say they are very good and accommodating.","Premium economy gone downhill","1" "2023-02-12T21:10:09-05:00","Desktop","2","review","Very disappointed it was one of the worst experiences I’d encountered . Was travelling in economy class . 90% staff friendly and approachable the remainder not do . Awful food served unappetising . Not enough water provided overnight cabin way too dark . Walking to the toilet was a trip hazard trailing blankets littering the floor . Had to keep ringing for water as too dark to walk to galley . A bottle of water would have been better . On the outgoing flight on 27th Jan no breakfast served not even a hot drink offered . Will avoid in future","Never again","1" "2023-02-12T13:52:02-05:00","Desktop","1","review","While on holiday in NYC in December we logged on to choose seats for our return flight. When we entered our booking details the website responded that our flight had been cancelled. We checked our emails and text messages - nothing. My wife rang our booking agent who confirmed that Singapore Airlines had cancelled our flight. We asked for a booking on an equivalent premium economy flight on the same day, but we’re advised that none were available. After a lot of back and forth with the agent we were advised that there were seats available on a Scoot flight (Singapore Airline’s budget carrier). With no other options open to us and commitments back home we had to keep, we agreed and got home OK. Since then I have been chasing Singapore Airlines for a refund of the difference between a budget grade Scoot flight and the premium economy flight that we paid for, and perhaps an apology for cancelling our flight without notifying us. I have had no response. Airline says to take it up with the booking agent. Booking agent says it is the airline’s fault for cancelling the flight. Complaint has been referred to some third party called ‘Aunt Betty’ who seem to be some affiliate of Flight Centre. Singapore Airline’s premium economy service was poor. Conditions were cramped, food was terrible - nothing premium about it. Scoot was even worse - uncomfortable seats and no in flight entertainment. After sales service is non-existent, but they get a gold star for failure to communicate and for giving the runaround. Avoid at all costs!","Cancelled our return flight, didn’t notify us and now refuse to refund us.","1" "2023-02-11T23:55:04-05:00","Desktop","1","review","Everything is getting worse. From the arrogant staff at Changi to the inflight service to the ticket prices this is getting to be a joke. I remember when it was a privilege to fly this airline. It is not just a post-covid hang over. I stopped flying them to Europe as it was impossible to use my points to upgrade. And then walking through business class to find it largely empty.","Bad. From booking to flying.","1" "2023-02-11T23:26:26-05:00","Desktop","2","review","One positive was the flat bed seat. Apart from that the service was very average, the food maybe the equivalent of premium economy at best and the drink (bloody mary) the worst I've had on any airline in any class, including economy. The host even joked that they had to make it from scratch as they did not have any of the pre-made mixer. The only reason I created this profile was to comment on the airline. I avoid them but some routes I have to use them as Emirates does not cover.","Getting worse","0" "2023-02-11T13:49:31-05:00","Desktop","1","review","Only one meal on 8 hours flight from Singapore to Sydney 2 hours before arrival. No fruit and desert. I had to ask for coffee else not even drink is given. Its becoming a budget airline.","Food is bad","4" "2023-02-10T20:14:18-05:00","Desktop","1","review","Ground crew asked us to check in our carry on as mine was 2 kg over the 7kg limit for international flights. While waiting to be boarded, we confirmed with many passengers whose carry ons appeared large in size and weight. None were asked to weigh or check in their luggage. We were on the airbus that was half empty and overhead bins could easily accommodate our carry ons (as it did all other HUGE carry ons). At the very least, operation is certainly inconsistent. On a 16 plus hour flight, we were served dinner and breakfast with nothing in between! We had to go fetch for water twice ourselves while the flight crew gathered in the back chatting. Service is slow. The seat is average. Food is mediocre. Male attendant was rude and condescending when asked about food options. Toilet cabinet is small even for my 102 lb size. On the plus side, leg room is better than average. Would definitely not consider this airline for future travels.","OVERRATED","2" "2023-02-10T10:36:44-05:00","Desktop","3","review","SA is famous of its service and safety, but, what happens to the food they served? Took a round trip premium Economy LAX NRT, speaking of bad menu. For two meals they served the same Bread, salad, and condiments. The main course was the worst I’ve ever had. On the flight back from Tokyo, chicken or hamburger were the options. The sauce on the rice came with the hamburger was really bad. Either way i l consumed only 1/3 of the main course. Personally, I usually finish everything even it was considered bad airline food, but this trip, I couldn’t even finish every single meal. SA needs to have some real chef to look into their current menu.","Food NEH","2" "2023-02-10T09:49:01-05:00","Desktop","2","review","We travelled Premium Economy on 6th Feb from Auckland on a 777 Aircraft of Singapore airlines and found the cabin layout very poor, ,in fact the lack of segregation meant that we could have saved money by travelling Economy. The food was poor, service very poor, in fact when served a meal it was lacking two significant components and while staff noted they failed to rectify as promised. The tea we asked for, note not offered, was serve red in a cardboard cup and with powered milk. The follow on flight from Singapore to London on 6/7th Feb on 380, had a better segregated area, but food still poor. The breakfast offer was limited and basic Chicken and Rice was offered with alternative of Bread Pudding, sausage, beans and mushrooms. Not relative to chant base for a flight into UK. These flights along with the out going flights displayed that Singapore Airlines Premium Economy service is not worth any more than basic economy.","Poor Premium Economy","2" "2023-02-09T23:51:22-05:00","Desktop","4","review","Surprisingly hard and little leg room when flat on the A380. The A350 on next leg was better. I was disappointed to be honest based on the reputation. The service was fantastic but very slow on the night flight close to 2 hours after take off which gave little time to sleep. Food and drink quality was great. Preferred China Eastern for seat comfort .","Hard seats","1" "2023-02-09T21:36:01-05:00","Desktop","1","review","The onward flight Singapre-Philippines was cancelled, which can happen. In transit after more than 8 hours, I was offered neither accommodation nor an onward flight, despite my business booking. I had to organized and paid for everything myself. To this day, 5 months later, Singaporeair has not responded to my claim for reimbursement. No more Singaporeair. Spent a lot of money on flights, very shabby service. As long as everything works out, it's fine, money is taken. If there are problems, you don't hear anything more from the company. Never ever again.","Onward flight from Changi Airport to Cebu","1" "2023-02-09T08:25:04-05:00","Desktop","5","review","Although I have written several reviews of Singapore Airlines (SIA) before, this review is the first in 3 years since the outbreak of the Covid19 pandemic as world travel had been limited and restricted since then. As the pandemic has more or less stabilised and traveling has been resumed, I also have restarted my ""walk around the world"". And all the while, I have been flying with SIA, unless for domestic flights. So I am sharing this recent flight where I flew in the business class of the A350-900 aircraft. First, the ambience was great and cosy and seat was very comfortable. I always prefer the Airbus over Boeing as the seat seemed ""larger and more comfortable"". And indeed it was! Food and drink wise, very good. I had made my order online and so the crew did not have to ask and served the food to us. They were tasty and nice and during our entire flight, crew kept on coming and asking if we required any more drinks or snacks and making sure we were ""well fed"". Kudos to the crew team, and of course they were very friendly and polite, not to mention efficient and smiles were always on their faces. Although the check-in and bording process were a little slow (not to blame on the airline itself but the local staff working attitudes and procedures), the service inflight was totally another story, it was outstanding! It's a comfortable flight, and also a stable one too! Even my 80+ mum was very satisfied with the entire flight experience as she didn't like to fly. It's good to be able to fly again and of course great to be back at the Business Class. Moving forward, in 2023, I have plans to travel more with the airlines and ""it's a great way to fly, and whose service even other airlines talk about""!","A nice and great flight","0" "2023-02-08T14:40:07-05:00","Desktop","5","review","We traveled on EVA from Canada to get to Phuket. We were booked by our travel agent to go to Singapore. Although we only took a short 2.5 hour flight, the service from Singapore Airlines was wonderful. Our flight left on time with great service and even a meal was served during our flight which surprised us as the flight was short. They even offered wine several times during the flight. The plane was smaller and seats not as comfortable as it was more of an “air bus”but for the time spent it was fine.","Excellent flight from Phuket to Singapore","0" "2023-02-08T10:19:29-05:00","Desktop","1","review","My flight was cancelled at the airport but the cancellation didn't show up on singapore airs computer system so they didn't believe me and would not rebook me even though my travelling partner was rebooked within an hour. They wouldn't do anything and left me abandoned in a foreign city 30 hours from home with no way to travel. I had to find and pay $2500 for a flight on another airline and travel 6 hours by train to another city to catch it. 8 months on singapore still will not refund me or call to discuss, only standard email responses that aren't relevant to the matter. will never fly with them again","Abandoned in a foreign country","2" "2023-02-08T01:28:11-05:00","Desktop","5","review","An absolutely fabulous airline. From staff at the check-in to staff on-board the level of service was absolutely excellent. Singapore Airlines are now my favourite airline for long haul","Absolutely fabulous airline","0" "2023-02-07T09:21:24-05:00","Mobile","1","review","We have flown Singapore Air a lot of times over the last 20 years from London to Sydney and always rated them highly for inflight service. After our recent flights from Male to Singapore to Sydney, the service was so bad that we will never fly Singapore Air again. On the Singapore to Sydney flight, no food or drink was served for FIVE hours into the flight. I complained to them afterwards and the answer was that it was due to turbulence, which was NOT TRUE. When I pointed this out to them their next response was that this was their policy! NEVER AGAIN WILL WE FLY SINGAPORE AIR","Diabolical service 5 hours without food or drink","3" "2023-02-07T07:45:15-05:00","Desktop","2","review","Very disappointed in the business class seat. Was narrow and not comfortable. The food was fair and the service was fair. Not up to their past reputation. seems like they are trying to make up for Covid losses.","Not What it Used to Be","2" "2023-02-05T21:00:39-05:00","Mobile","3","review","Me and my partner have been flying with Singapore Airlines for the last 10 years. Initially they were absolutely fantastic and faultless. Since flying after Covid the standard of the service including cleanliness of toilets and quality of the food served was poor. The vegan options were poor with no choice and all the other meals served were absolutely of the lowest quality. We were delayed 2 hours whilst sat on the plane and not even offered refreshments. I had to pay an additional £500.00 to change my partners flight to fly back home with me due to her poor health. There was no reason in my opinion as the plane had plenty of spare seats. I would not recommend Singapore Airlines as they only care about Business class clients and those who buy there fancy Suites. Unfortunately They have lost there reputation for those in economy class flying internationally and i will not Singapore Airlines again as in my experience theres no point using an airline thats no better than any other and a third more per ticket. I do not recommend Singapore Airlines.","Poor service","2" "2023-02-05T15:03:18-05:00","Desktop","1","review","I travelled by Singapore airlines in June '22. I was requested to check in my hand luggage at the boarding gate. I did so but however, was not able to locate it during bagge claim. I have followed up since multiple times with the airlines, lodging a claim and calling the customer service numerous times. However I am yet to receive a single response from them and neither has there been an update nor any compensation for my loss. I'm astonished that an international carrier like Singapore Airlines could get away with such unethical behaviour.","Baggage lost and no response from airlines","3" "2023-02-02T23:52:36-05:00","Desktop","1","review","Flight sold as having flexible flight changes (subject to availability) however there is not a single fare allocated/made available of the same fare class anytime in the subsequent 3 months. If they don’t allocate a fare for the same fare class, then it’s hard for them to be available! The only option is to increase the fare by AUD5000 for a change to one leg of a return flight. This is almost doubling of the fare. Not allowed to reduce fare class .eg to premium economy or economy? It’s hard to see how this is flexible?","Changing flight is impossible on a flexible fare","3" "2023-02-02T11:39:18-05:00","Desktop","2","review","I have flown with SIN air 30 years ago and their flights were great services and good food. After that I didn't have a chance to fly with SIN for several reasons and this year I decided to fly with SIN again and boy it was so disappointed with their services and meals that they provided during the trip from SGN-SIN and SIN-LAX. The flight attendances were so cold and not friendly, their choices for drink were limited only coke, Sprite for soda, water, Orange and apple juices, Lipton tea and coffee. I asked for soda with ice and they said they don't have it until later but later never came. Their drinks weren't cold. The meals were so basic with bread, butter, 1 simple dessert and plain main course while other airlines offered extra like salad, fruits and more choices for main course. The only thing it was good that they were pretty much on time on both legs The seats for my first leg were Premium Economy so I have no complain, the seats for 2nd leg I got an empty seat in between so I didn't feel the pain of small seat for 15+ hour flight time Entertainment selections were not the latest and not whole lot of choices If I have a choice to chose airline in the future compare for pricing, time and services, I wouldn't go with SIN airline if the price is not much cheaper than other airlines","Average Service and simple meals offered","2" "2023-02-01T04:32:59-05:00","Desktop","1","review","I have been in contact with the airlines but they never replied. I want a refund for the delay of my baggage. I had to buy clothes for my two kids because all of our clothes were in the luggage. We arrived Friday and got the baggage next Wednesday! Also upon booking the flight I already had troubles. So frustrating!","Delayed Baggage","0" "2023-01-31T03:37:32-05:00","Desktop","1","review","Flight was delayed, I was switched to an inferior airline for my second flight with no food or drink, my luggage was delayed and singapore airlines refused to help find it saying it was not their responsibility. Three months after raising a formal complaint with the airline I have had no answer and my follow up emails are ignores and there is no way of phoning them. I had also booked direct with the airline which was more expensive wrongly thinking I would get better service","Never use this airline","1" "2023-01-30T11:58:54-05:00","Desktop","2","review","I have flown with Singapore Airlines for over twenty years with every flight being great. But my how things have changed. Had flights to London in June and back from Amsterdam in October and both where very poor. We all understand the situation after Covid, but there was a definite lack of care on our flights. The stewards were O.K. but they have all forgotten how to smile, and a couple where actually quite rude. The service was a disgrace. A meal was served not long after leaving Amsterdam, and then we waited nine and a half hours before a second meal was supplied. Beer and wine aren't offered, you have to ask. Beer is beer, but my wife had one selection of wine and she said it was awful. Before I fly again, I will definitely check reviews before I make a booking, and I seriously doubt it will be with Singapore Airlines.","My how things have changed","2" "2023-01-30T01:19:48-05:00","Desktop","1","review","My 2 years old baby was too tired after nearly haft day discover the terminal so he slept right after enter the airplane. But then he was asked to sit up for landing off. Though I tried to explain that he has just slept and we already set the belt on him or I hold him with me but all the crew don’t care about that and still ask me to keep him sit up. My boy then cry out lound for nearly 15mins while the plane go around before landing off but the crew still don’t care at all. Later, he awake and can’t sleep again. Don’t understand why a 5 stars airlines have that stricky way to deal with baby. This might be the first and also the last time me and my family flight with Singapore airlines.","Worst travel experiences for family with toddle.","1" "2023-01-29T18:46:04-05:00","Desktop","1","review","SIA mischarged my Mileage on Oct 2022, the customer service initially told me will refund back the discharged amount in 3 working days. I have called 8 more times to follow up but every agent told me the same thing, it is still under investigation. Don't even know how to use simple math. 3 months + still under investigation. WHAT A GREAT AIRLINE!","Poor customer service zero responsibility","1" "2023-01-29T16:49:27-05:00","Desktop","5","review","Such attentive crew, great food, welcoming atmosphere from start to finish (shoutout to Charles Ernest!). Genuinely couldn’t have hoped for a better flight!","Best flight I’ve ever experienced","0" "2023-01-27T02:10:45-05:00","Desktop","2","review","Indeed, I traveled from Paris to Siem Reap with a change in Singapore. We have luggage for two with my wife. Our flight were SQ335 from Paris to Singapore on January 24, this flight departed very late. Result of the races we had to run to Singapore to catch the second flight between Singapore and Siem Reap SQ165 on January 25th. Of course, arrived in Siem reap no luggage. At the lost baggage counter we were given $100. Very light for two people. Two days luggagesless, we had to extend our stay in Siem Reap when we had to leave. Between hotel, clothes … we have paid around 250$ I don’t recommend this company","Bagage perdu","4" "2023-01-27T00:23:14-05:00","Desktop","3","review","Having flown in from PER on a relatively short flight in a 787 we found ourselves in a decrepit A350 for a 7hour flight. AV was outdated, not intuitive & provided zero news channels & staff not very interested to find one. On the way from PER I was watching BBC News broadcast out of their Singapore studios ?? There was however a basic instruction clip for the seating so found the missing 787 armrest. Good food service, first hot meal of the day as breakfast out of PER was barely warm. BUT, a lousy wine selection to pair with my boeuf vigneron by George Blanc. No trace of a French vigneron red, except in the meal ! Just a Chianti & Barossa Shiraz for the reds & 2 whites. I had a better selection on QF BNE/PER !! What is the point of a G Blanc menu if you skimp on the wine ? Crew lightweight on product knowledge, no idea about G Blanc & not interested in the AV issues. It would appear adequate training is missing -- How the mighty have fallen !","A major disappointment","1" "2023-01-26T23:48:52-05:00","Desktop","5","review","Departure delayed by 1 hour due to late arrival & taxiing half way there ! Could have had an extra 1hour in bed 787 metal was excellent with individual window seat, however, nowhere to be found were the operating instructions for the seat etc. Staff were somewhat brusque when answering questions. Never found the missing armrest until our next flight. AV was excellent. Food & wine as to be expected on SQ, starting with the ubiquitous satay.","Terrible departure time","1" "2023-01-26T13:33:15-05:00","Desktop","1","review","Recently the main carrier SIA has resorted to collect fees for seat selection. This only happened in budget airlines. We traveled in family and the usual expensive fees did not come with seat selection. The wings of the aircraft was even scarier and frightening. Full with patches and my child thought it was a window view of islands. Good luck to you if you still choose SIA now! Quality dropped a lot.","SIA became a cheapo budget airline","6" "2023-01-26T04:26:48-05:00","Desktop","3","review","We flew business class on the way out to Sydney which was ok, but coming back due to the fact we had to forfeit our Business return ...( yes no refund ) even when we asked and wanted to change our return flight six months prior to the booking date. So we had to buy brand new Premium economy tickets. Yes you get a bit more space but the service is pretty bad, the food is awful, chicken , or chicken or chicken every meal, unless you like asian food, we were serve the same cheese from Auckland to Singapore , Singapore to Zurich, on 3 occasions, serve a roll with nothing to put into it. No dessert or fruit to speak of just some kind of gelatinous bobble. I have travelled on Singapore Airlines several times incl pre Covid and it certainly has gone down. No offer of coffee or tea after the meal only with the meal. No second serving of a drink with the meal. The staff seem to do nothing ! you just see them at meal time and then they disappear. HOWEVER the main thing I guess is the flights were on time and we got back safely ! I am not sure I will recommend their catering and service in the future.","Singapore Airlines have lost the touch.","2" "2023-01-26T02:44:51-05:00","Desktop","2","review","Me and my family travelled from Perth to Tokyo on January for 3 weeks holiday . First of all flight delayed for a hour because of the stupid reason that engineer had called in sick . When reaching Tokyo exhausted because of the chasing next flight at Singapore , my luggage was left behind at Singapore. Thankfully Japanese luggage handling team deals very professionally and deliver my luggage next day. On the way back to Perth , we told the lady at Singapore airlines check in time that please make sure our luggage will be arrive at time . She even added the priority tag . Flight was ok to Singapore . Flight attendants were looks very rush for everything and a very slow service . After that we arrive at Singapore and went to catch the next flight . Again the flight was delayed , flight attendants were agin rushed for everything and service was way too slow . And not forget to mentioned but the planes from both Perth to Tokyo and Tokyo to Perth was quite dirty and dusty. We can see they don’t clean the seat pockets as we find the used tissues and plastics were not cleaned . When we arrived at Perth , same story happens again , one of our luggage missing . We talked to the (Dnata) baggage handling desk lady and her respond was so rude. She said we can’t track your luggage so we don’t know anything . We are here just for customer service . Very very unprofessional and very loudly screaming to the customer . She keep Saying she don’t know so please don’t ask anymore , once we got your luggage we will deliver to your house. Overall very unpleasant and stressful flight . We are loyal customer of Singapore airlines for past 10-12 years but now their service is very big question mark. I hope they will be better in future .","Worst service","2" "2023-01-25T22:01:02-05:00","Desktop","5","review","Terrific flight with very attentive hardworking staff. 12 hour flight seemed a lot shorter due to the comfort, food and excellent service provided by the flight crew. Looking forward to our return flight.","Terrific flight","0" "2023-01-25T20:58:16-05:00","Desktop","1","review","Flight No.SQ232 28/11/22 SYD to SIN A350-900 and on to Bangalore, Ecomony. At the outset the zone boarding was chaotic, then the ‘ground crew’ decided to combine boarding zones on a full aircraft – what’s the point? Do not use the A350-900 aircraft with Singapore Airlines, the seats are very small, legroom is very tight and the entertainment system almost useless as the screen is too close – a low cost carrier configuration but you’re paying full prices and more. From takeoff the flight crew was disorganized and struggling. The first meal out of SYD was average, the curry was good but the flat bread was very thick and cold – inedible. Drinks were chaotic at best and very slow all the time. The stewardess managed to spill my second glass of water all over my right side! She did apologize. The second meal, a snack would be a kind description, was totally inedible. The cold outer covering ‘bread?’ was really dense, the filling indeterminate and the taste disgusting. I tried the offering and from that moment on I felt ill, the remainder of my trip was very uncomfortable. SQ510 from SIN to BLR had better boarding but was again an A350-900, one passenger described it ‘as a Scoot Flight at Singapore Airlines prices’. However, the flight crew were better than the on the first flight, more organized and the food looked marginally better, but by this time I had no appetite. Pre-COVID I was a regular and satisfied passenger on Singapore Airlines, post-COVID I will be checking other options before parting with my money!","Very Poor - Do not assume Singapore Airlines is anything like it used to be!","2" "2023-01-25T08:52:22-05:00","Desktop","1","review","I just flew from Macau to London which is a connecting flight from macau to Singapore then to London. The tickets I purchased only had an hour and 30 minutes layover time (depart at 1:10am) , but when I got to the Singapore airport, I found my flight was changed to 11 hours later (depart at 12:45pm) WITHOUT ANY PRIOR NOTICE AT ALL, NO PHONE CALLS, NO EMAILS whatsoever. This is unbelievable and the tickets were 2.9k pounds for this return flight and because if this flight change, I had to miss a day of school. When I arrived Singapore from my Macau flight, I went to the Singapore airline counter to ask about what happened to my original flight at 1:10am and all they said were they don’t know because they are not in charge of the reservations. Then they gave me a paper with a few phone numbers and told me to ring the SQ customer service Center to find out what happened. I called and ask the man what happened to my original flight and he told me my flight has been changed to the 12:45pm one because of some flight disruption problem. Then I asked them why wasn’t I informed about this and he couldn’t give me an answer. Then I asked if the airline will do anything to compensate for my loss and he told me to try to go to the counter to ask for an upgrade or take 400 Singaporean dollar as a compensation (but my flight was 2.9k pounds), this is honestly ridiculous, but the worse part is not even here yet. Then I went to the SQ counter and told them about my flight change with no prior notice and asked for a free upgrade which I think is the very least that they can do already. BUT GUESS WHAT, they said we can’t give you an upgrade, all we can do is to put you on the 9am flight (which is still 8 hours after I’m my original flight). And I asked them again about how will your airline compensate for my loss ( that I have to now sit in the airport for 8 extra hours where everything is closed because it is between midnight time to early morning time, plus that I will have to miss a day if school because of this dumb flight change that I was not told or informed about in any way). The staff from the counter said “sorry but all you can do now is to call this number ( which is the same number I called earlier to the SQ customer service Center) and put in your complain and I want any compensations, I’ll have to speak to the number. SO THEY LITERALLY TOLD ME THE ONLY THING I CAN DO IS TO CALL THAT NUMBER AND FILE A COMPLAIN? AND THAT THERES IS NOTHING THEY WILL DO TO COMPENSATE FOR MY LOSS AT ALL. ARE YOU KIDDING ME???? So I called the number again and asked them will they do anything to compensate for my loss and this time a new lady picked up and she said she can’t do anything with the situation now as the only thing she can do is to put me on the earlier flight at 9am which I have already been put in before the call. Then I asked her if you will be able to at least provide me a free upgrade to business as I have to sit in the airport for 8 extra hours because of your airline’s problem and of course she said she can’t do that😀. Then I told her to give me her supervisors staff number and name and SHE REFUSED TO??? I believe that is my customer right to have that?? And she said she will give this case to someone in a higher position and will have them call me back to get me off the call. NO ONE CALLED BACK AT ALL. WOW AT THIS POINT, THIS AIRLINE SHOULD JUST GO BANKRUPT AND CLOSE DOWN HAVING SUCH TERRIBLE STAFF AND TREATING YOUR CUSTOMERS THIS WAY. I have never been treated so poorly as a customer of an airline. I can’t believe this is how they treat their customers when their airline is at fault for not giving any prior notice of my flight change and change my flight without my permission at all. This airline is honestly disgusting. I WILL NEVER EVER FLY WITH THIS AIRLINE AGAIN, NEVER.","TERRIBLE AIRLINE with DISGUSTING customer service! Changed my flight to 8 hours later w/o informing me in any way","1" "2023-01-25T02:01:04-05:00","Desktop","5","review","This was my first time flying with Singapore Airlines, but it won't be my last! They made a 15 hour flight ""fly"" by. With all the entertainment and food/drink options, you aren't bothered by how long your flight may be.","Best airline out there!","0" "2023-01-24T18:45:41-05:00","Desktop","1","review","I have been a loyal customer and frequent flyer of SIA for more than 15 years. I always thought SIA as the best airline with the best customer services, until I have the pleasure of dealing with a cancellation refund that I have been waiting for, for almost 12 weeks now. The ordeal started on 3 Nov 2022, when I rang SIA seeking cancellation and refund of air ticket for my partner's trip (return trip Sydney to Singapore). He had to forgo the trip due to an unforeseen event. At the time, MIA who attended to my request directed me to fill in an online request form for the refund to be processed. The standard waiting period is around 6 week she said. I received an email notification from SIA noting receipt of my request. Having patiently waiting for more than 2 months, I rang SIA today (25 Jan 2023) to find out status of the outstanding refund. MEDICINE who attended to my call advised that she could see the request form, but not sure why it was not actioned for refund. Nevertheless, she was re-submitting the refund request on my behalf again. I requested for a timeline of when I can expect the refund this time. The sum is more than AUD$3K and I am not going to sit around and wait for another indefinite time. MEDICINE could only give me the standard answer along the line of ""it will be done but we do not know when."". So I asked to speak to her supervisor or manager, someone who can and has the authorisation to give me more concrete answer. This request told 15 mins of listening to some yoga-zen-type-of music, so by the time the supervisor came to the line, I have already been on the phone for more than 30 mins. To my frustration, the supervisor TOKYO asked me to repeat the reason for the ticket cancellation. Seriously? Instead of answering a simple question I have, I am being asked to repeat myself? The reason was already addressed twice - once on 3 Nov 22 and another round with MEDICINE. Where is the problem? Lacking a reason to refund my air ticket? If so, there is no communication to advise me of such! Or the lack of explanation why my submitted form has not been actioned? Well, it has happened and I am prepared to let it be. BUT I want and need to know when the refund can be actioned this time. Why is it so hard to get an answer? Mind you, AUD$3k+ is sufficient to collect a small interest if it is in the bank for 3 months. Is SIA going to pay me 3 months interest when the money is eventually refunded? Or a thank you note for helping SIA accumulate interest in their account? As it seems there are many similar complaints out there. I am not sure I will receive a call to update me of the refund status in the next 24 hours. I am not sure if anyone at SIA monitors the customer satisfaction scores of their back-end services. But I can tell you, I do not know how to rate the other questions here. Will I recommend this airline? Yes, BUT ONLY if you do not have to cancel, or make any changes to your flight, becuase SIA seems to have excellent front line services but appalling back-end services.","Terrible Customer Service (back of house)","2" "2023-01-23T16:49:28-05:00","Desktop","3","review","I have been a loyal customer of SIA, albeit I am not a frequent flyer as such, but every year for many years (apart from Covid) i have flown a multi itinerary trip from UK down to Australia and back again inc using their code share partners within Australia (Virgin). I lso fly business class every trip. This year I can for sure say the non-flight customer service aspect of the company has degraded considerably. I have tried to make changes to dates only, and its been like pulling teeth! Firstly I attempted to change a MEL - PER flight with Virgin Australia as it was on an SIA ticket, They advised there was no seats available however on the Virgin website there was dozens of seats throughout the day. I ended up cancelling the flight (without any refund might I add) and having to pay $1200 for a one way trip to Perth! Now in Perth I am trying to simply change my PER-SIN flight by 5 days and my SIN - CDG flight by 6 days. THREE days ago I made the request and the outbound is due tomorrow, and STILL they cannot give me pricing! Furthermore, do not understand why as I booked the seat 100% on SIA website that I cannot cannot make simple changes like this on their website. Instead I have to call their beyond useless call centre and each time I can be on the phone for over and hour. My request is so simple...... just a date change only! What is so difficult?? Sadly having always been extremely loyal to SIA for this yearly trip, I will now likely use middle eastern airlines, as I have never had any issues with their customer service, and flight changes are pretty simple. My experience is with Emirates and Qatar Airlines. SIA need to up their game else the middle eastern giants are going to scoop up your market as they offer a far easier product. We book business not only for comfort, but also ease to make changes, as many business people need to do. SIA make it so difficult. Coupled with the fact the middle eastern carriers offer limo transfers both ends as part of the ticket too. The staff on board are still amazing ,and flight is pretty good, but the whole operation is being let down by the administration side which spoils the overall experience.","Terrible after support / customer service (operational)","2" "2023-01-23T11:26:09-05:00","Mobile","1","review","I have always used Singapore Airlines to fly regularly from the UK to Australia and been impressed but I have never needed to call customer service. Whilst in Australia for Christmas I had devastating news on the 22nd Dec that my 39 year old daughter in the UK had passed away. We were not due to come home until mid Feb so obviously had to contact customer service to change our flight. All telephone numbers were useless and referred back to the website. App was useless. I filled in an online form attached death certificate. I eventually spoke to someone by pressing first-class customer option where flight was changed at a cost of £1039 each. (our return flights were £1014 each) They showed no compassion and exploited our vulnerability and desperation to get home. I could have got a one way flight cheaper with another airline but didn't think of this until it was too late as I was distraught with grief. The response to the online form took 7 days and just said to call them! I also complained at Perth Airport where I was told someone from the London office would email me. That was 14th January. I have heard nothing. I have now raised a complaint and am waiting for a response. I will never fly with Singapore Airlines again.","Appalling Customer Service","2" "2023-01-21T14:39:58-05:00","Desktop","5","review","I had high expectations, but I was not disappointed. Incredible crew, thank you Rebecca and Juanita taking care of me so well. The seat is 30 inches wide (10 more than most) and you have a side table that is at the right height with several storage compartments. The seat side wall does reduce the visibility out the window somewhat, but this was not a big negative. The seat was very comfortable as long as I found the right sitting position or it it could have felt hard. For sleeping you do need to angel yourself as your feet will go in to the footwell on one side of the seat in front of you. As for the ground staff, I believe that they were all subcontractors so I could not expect them to live up to the standard of the inflight crew.","One of the best private business class seats in the sky today","0" "2023-01-21T14:21:20-05:00","Desktop","4","review","The seat was the best way to travel the 7 hours from New York- Frankfurt. The Airbus 380 is being replaced by May 2023, but the seat should be the same on the other aircrafts the have. The seat was the best of all premium seats I have flown in, BA, Virgin, Air France -19.5 inches wide seat and double wide armrest, outstanding inflight entertainment where the screen took up almost the whole back of the seat. The set pitch was standard 38 inches but I did not feel that that my space was compromised when the person in front of me reclined. The footrest was in an awkward position as most are so I just left it up so I could stretch my legs underneath. The food was delicsous though the portion was on the small side. I agree with others, the ground staff was not up to par with the inflight crew but that was most likely due to the ground staff was hired help, not Singapore Air staff.","Premium Economy is well worth the extra cost for a comfortable flight","0" "2023-01-21T09:56:27-05:00","Desktop","1","review","Never dealt with a company quite this bad. Flew out to Sydney via Singapore on 3rd January. Since then attempted to upgrade seating to Business Class. Firstly, their app cannot deal with an upgrade request once outward leg completed but gives link to help. You try this and get nowhere unless use Singapore customer service. I rang them and explained about wanting upgrade and speaking from Australia. The gentleman I spoke with then seemed more concerned how I was and what I thought of Australia as he wanted to go there. I then reiterate that this is an international call on mobile sim and I haven’t got that many minutes. This gets his attention more and I ask about upgrade. He says he can see one available but is unable to give me a price!!! I then resort to email. Their response time is measured in days. I have even given them my telephone number and days later they respond saying unable to contact me but I have no missed calls. I immediately respond and 3 days later I have yet to hear from them. I am beyond frustrated with this company and think their customer service and app are worst ever encountered. I live in faint optimism that this review may get some reaction from them but think it will be woefully slow.","Customer service appalling and App wierd","2" "2023-01-19T23:52:40-05:00","Desktop","1","review","I was looking forward to trying the new seats on this flight, as pre covid, I have only flown in the original ones. I was in 14K on the A380 from SIN-FRA-JFK The design looks great, the space was great, and the privacy also amazing. But christ it's uncomfortable. Way too hard - even after just sitting for take off and the meal service I was feeing it. Then as a bed (I'm 6ft), although the small foot section was cramped, and my knees kept bashing the corners ... it's the rock hard seat again that makes this terrible. Back to Qantas or BA I go now ... Oh and one last bug bear ... why the hell do they think it's a good idea to come around and start putting the seats into upright landing position an hour before landing!!","New SIA business class seat is hard and very uncomfortable","0" "2023-01-18T21:22:48-05:00","Mobile","1","review","I have been a regular customer of Singapore Airlines for decades and am disappointed to see how much their level of service/ competence has deteriorated during the pandemic. I booked a return flight from Toronto to Singapore from Air Canada (i.e. the marketing carrier). I do have a checked luggage allocation of 3 bags. As per SIAs own baggage policy, the first marketing carrier's baggage policy applies (see picture below). Despite me showing them a copy of their own airline's policy, they were adamant that their policy of 2 bags applies. I had to repack my bags at the airport, which is something I've never had to do in my life and a complete hassle. It is also something that I find embarrassing to do. It is really unfortunate that SIA no longer pays any attention to staff training and /or update their publically policies. I have many options when transiting on my frequent travels and will definitely think twice about travelling via Sinagpore in the future. This is not a fake review. My flight number is SQ600 departing at 8am Jan 20 2023.","Incompetent check in staff","2" "2023-01-18T19:51:00-05:00","Desktop","5","review","Have heard great things about Singapore Airlines, so decided to give it a try. Booked a long haul flight. Even though it's almost 17 hour flight, but didn't feel like one, when my journey ended I was as fresh as when i boarded the flight. Silverkris lounge at Changi Airport was good. They have sleeping pods as well as a bathroom, where you can take a shower, in case you feel like one :) Food was amazing. They have the facility called - ""Book a Cook"", which i'd used for getting my Steak. (Attached the pic), it was so delicious and perfect as if I'm dining in a restaurant. Crew was polite and very helpful. Only drawback that I find is - at NewYork (JFK Airport), they don't have a nice lounge. Lounges, they have partnered with were so small and didn't have a nice quick bite / snacks or drinks. Wish they can do something about it. All in all, must admit, Singapore Airline is the best airline","Best Airline","0" "2023-01-15T06:29:49-05:00","Desktop","3","review","The somewhat higher expectations of the airline were unfortunately not fulfilled during the 13-hour non-stop flight. In particular, the service on board left a lot to be desired, from the beverage supply to the not particularly tasty food. Even the booking of legroom seats was only possible by telephone and not via the web.","Only Average in Many Respects","1" "2023-01-14T23:31:45-05:00","Desktop","1","review","Flew Syd to Jhb return over Christmas Break. ( Velocity Platinium) = One World Gold Flights , accomodation and car hire booked in February of 2022. In July Singapore Air notified me my flight has changed and I would spend 2 days in Singapore lay over both directions, the result of this. I would need to accomodate my family on both legs, I would need to change my local connecting flights at my destination, I would have to change my accomodation and car hire. To make matters worse I could not change my allocated seats even if I wanted to pay. On all legs I was give the last row near the toilets. When I arrived in Sydney I found 4 of my suite cases damaged I have to buy more. My advise would be to choose another airline.","On the Decline","3" "2023-01-14T21:18:18-05:00","Desktop","5","review","My sharing was experienced last year, 2022. I just got to busy when I arrived home last October 2022, but then, I feel that I have to be fair and share my gratitude for SAL event though my review is 3 months late. So, bear with me and read so you can decide whether to fly Singapore airlines in your next travel or not. We boarded for our trip from Cebu to Los Angeles, U.S.A last September 3, 2022. We had to fly via Scoot airlines from Cebu to Singapore, where we had a lay over of about 2 hours before our departure for L.A on the same day via Singapore Airlines flight SQ038. When we arrived L.A. at around 9:30 in the evening, we found out that 1 of our checked-in luggage was missing. Accompanied by my L.A. based sister-in-law, we went to file an irregularity report in LAX because none from the Singapore airlines was around that late evening. Honestly, it was such a disappointing feeling for a tourist to miss a luggage and not being able to speak personally with personnel from the airlines. And upon arriving the place where we staying in California, I found out we had another issue with Singapore airlines. One of my luggage got badly damaged and that it was impossible to be fixed. We had to throw it away as it was useless already. Since the luggage that had all of my clothing as well as most of my husband’s, we had to buy everything we needed especially that our tour includes places with different weather conditions. We were to go to Temecula, where the heat wave was really mean. And had to go to Oakley and San Francisco where the weather was cold especially for us, who are used to the tropical weather. At first, I was very much disappointed with Singapore airlines because there was no way for me to contact them from L.A. I had to get help from a cousin who lives in Singapore to contact them. I also got help from my brother-in-law, James, who works at LAX. He found a way to relay my concern to SAL and to connect me with the said airlines. It took several days for the airlines to locate my lost luggage, which was eventually found in Singapore. I learned from my cousin that my lost luggage never got on board the flight I was in. To cut the long story short, my lost luggage was delivered to my sister-in-law’s residence sometime on the 23rd day since our arrival. Prior to that, I have been communicating with Leo of Singapore airlines. He was the person who ensured that I get my luggage back, as well as, be compensated well for my damaged luggage. Aside from my luggage returned and delivered to me, he promised me an extra check-in luggage with a weight of 32 kilos to be free of charged and that the airlines was going to compensate for my lost luggage and damaged suitcase when we fly back home. I was flying back home on Oct. 10, 2022 via SQ 037 with my 3 children and we had free check-in luggage of 23kilos times 2 each passenger PLUS the bonus of 32 kilos that Leo promised me. However, my to-be-checked in luggage reached 10 and all 10 exceeded the required 23 kilos weight. So, I tried to pre-purchase extra baggage via online but failed. I’ve contacted the same contact number I was using to contact Leo but then he was unavailable. It was another guy who took the call. I just forgot his name but he sounded Indian and I’d like to mention that he was quite unhelpful. I am definitely not being racist but I wanted to share that I was one unhappy customer with how he communicated with me. He doubted that I couldn’t purchase extra baggage online. He thought that I was doing it the wrong way so I had to send him screenshots to prove to him that it was impossible. Anyway, he only told me to take screenshots and if I could prove that it was impossible even though I was doing it correctly, then he would give me the discount for excess baggage. But clearly, he doubted that I was doing it right. He probably thought I was that incapable of using their website. When I arrived the Singapore Airlines counter (in the airport) before my flight to check in, I was politely greeted by a guy named Brennon ( I hope I got the name right). When I told him that I was supposed to meet Leo, he asked me if I was “me” (he mentioned my complete name). And then he smiled upon my approval, and mentioned that we spoke on the phone. Just to clarify, Brennon is not the same guy I was speaking to regarding the excess baggage. I actually saw the (Indian) guy in the other counter. (If I remember it right, his name was Nash.) Anyway, Brennon introduced me to the guy behind him in a suit and it was Leo. I was super glad to see the smiling face of Leo. A lady, whom I presume is a co-worker, handed me the cash settlement (for the lost baggage and damaged suitcase) and Release and Indemnity form that I needed to sign. Leo made up for the hassles I’ve gone through BIG TIME. He checked in all my 10 luggage at no extra cost. (Remember, everything was over 23kilos each!), gave us (the whole family) free access to the Star Alliance Lounge, boarded with the business class (It’s always convenient to board ahead of the rest so you get to put your hand carried items on the cabin above you), seats in the forward seat zone for all 4 of us, and 3 of us were in the extra leg room seats (it was like seating in the Premium Economy or even better. I only booked on economy class, just so you know). And all these were for FREE! I could not thank Leo enough for making up for everything. When we were entering the boarding area, I could not help but be teary eyed for all the blessings that the Lord has bestowed upon me and my family. It was a trip worth remembering! We are all so glad to have flown via Singapore airlines. Would love to travel again with them this year. God bless Singapore Airlines! P.S. The amount I received from the settlement? It was an amount that I would always be grateful for. 😊","Excellent customer service by LEO (based in LAX - Los Angeles Airport)","0" "2023-01-14T16:52:58-05:00","Desktop","4","review","On a recent trip through Asia, my wife and I found the service was the standout. In some sectors flights were marginally delayed though understanding this is beyond the airlines control. Luggage tuned up every time and not overly beaten around. The food was good, some far better than other meals and the drinks selection whilst good, may need to expand, which I would say will as the world reopens.","Service & Quality Still Sustaining","0" "2023-01-14T01:24:55-05:00","Desktop","2","review","Service on the ground and in the air good but planes and seats very dated. Leg room ok but design of seat still old style - legs have to be curved to one side when lying flat. On arrival, one of the wheels of my 4-wheel checked in luggage had fallen off. Didn't have time to report the damage as had another connecting flight to Europe. Took photos and when we got to Europe put in a claim to the airlines. Despite numerous emails (each time received an automated acknowledgment) chasing after the claim and making new claims, nothing has happened. Even rang SIngapore Airlines in Singapore and spoke to customer service. Put in more applications and still nothing. If you look at Singapore Airlines' sites in Australia and SIngapore, they are designed not be contactable. Many of the phone numbers are out dated and ring out. They don't want your opinions. They are not interested in what you think. I had a similar issue with a third rate airline many years ago and had the same issue of no follow up after numerous emails and phone calls. I thought SIA is a first rate and premium airline. Most disappointed. It's just another airline with poor customer service. If this is how they approach customer service, how do they approach airline safety?","Damaged luggage","1" "2023-01-12T12:21:59-05:00","Desktop","3","review","Not as we expected cabin seemed ready for re fit Seats very worn Food not to good , not enough choice Paid for wi-fi did not work Cabin crew 10/10 Hope the return journey is better Certainly not worth the extra cost","Mr & mrs burford","0" "2023-01-10T20:42:55-05:00","Desktop","1","review","Flight delayed 3 hrs , consequently missed connection, no tea or coffee available meals were attrocious","Absolute rubbish","1" "2023-01-09T15:50:07-05:00","Desktop","5","review","Comfortable roomy seating with very attentive air hostesses together with excellent selection of meals , altogether a very pleasant long haul flight .","Flight to Australia","0" "2023-01-09T15:15:22-05:00","Desktop","3","review","Not the Singapore Airlines that used to be. Seats were very uncomfortable. Food was very average. Luggage was lost and arrived two days later.","Hv become Average","1" "2023-01-09T14:17:14-05:00","Desktop","1","review","Singapore airlines deliberately decided not to load my vessel with my suitcase and gave me no heads up in regards to this. When I arrived at my final destination - after 2 other stops - , I didn't see it, went to the baggage claim desk and was told that the aircraft was too heavy to carry my suitcase - I never even conceived that an airline could actively simply decide that, without any communication or negotiation, they could just not load your luggage and leave you waiting for it, powerlessly, at the airport; and then have you go through all the stress of chasing it for days. They opened a ticket to track my suitcase and many emails have been sent saying that it hasn't been found yet. Their Brisbane office does not answer the only phone number provided to me. Sydney's office took literally one hour to answer my call and said it was able to find it and assign a flight to it, which should arrive tonight - 2 full days after my arrival -. I have WET clothes in there that are being damaged and damaging other goods while they don't send the suitcase, and other important articles for my everyday use, like clothes and leather shoes to go to work. I'm having to work from home as a result, against my company's policy. Although Sydney said there was a flight assigned to my suitcase, I kept receiving emails saying it wasn't located yet, and that they ""were doing their best"" to find it, so I also had contradictory information from their team. I wasn't given a final date to have this resolved, nor any sort of compensation offer from the airline. This is very poor customer handling and has ruined that entire Singapore Airlines experience, which already hadn't had any stand-outs. Solely for that reason, I would NEVER advise anyone to fly Singapore Airlines. Ever.","Dealyed/lost luggage and no information from Singapore Airlines","0" "2023-01-09T01:58:12-05:00","Mobile","2","review","A recent flight in business class with my wife and myself to Bangkok Thailand. A Melbourne check in they charge A$37 per kilo with no extra allowance even for business class! 15 kilos over which I thought would be at least a 5 kilo reduction! No way !! To add more pain the baggage arrived 28 hours later 🥵🥵Which 3 emails had been sent , no reply until the fourth & still awaiting a conclusion of the damage golf club 🤬🤬","Extra baggage costs- Over the top","0" "2023-01-09T00:54:17-05:00","Mobile","2","review","We have previously flown with SA and been impressed by the quality of both service and overall operations.Unfortunately since the Pandemic things seem to have gone wrong. We flew to Cairns in Au last April 2022 but even before we left our flight times and dates were changed twice leaving us having to make last minute changes to accommodation and car rental at extra cost.Then they lost my suitcase for 12 days and I spent everyday trying to reach reps in various parts of Australia who seemed to only operate on mobile phones.Eventually after I had tracked the case to The Whitsunday Islands and spent several days talking to Greg,one of only three members of staff at the tiny airport it suddenly appeared on the drive of my daughters house with no notice or explanation! I was paid the grand sum of $12.45 per day as compensation after complaining. Unfortunately we had already booked two more retur flights with SA and have just returned from our latestwhich was to spend Xmas with family in AU. This too was changed several times with the initial change giving us a return date of Christmas Day! I have every sympathy with the poor young people in the contact centre who seem to have to continually cope with frustrated customers but seem to have little control over the ever changing schedule.We eventually found ourselves moved to a return flight on New Year's Eve which of course wrecked any New Year plans. This week I received two more emails from SA which changed both our outbound and return flights booked for this April,the latter change leaving us with an unwanted two day layover in Singapore where we were expected to arrange and pay for our own hotelAfter further extended calls to the contact centre we have been offered another date.However . this rearrangement offered means no extended layover but a return date of the 5th June when our original booking was for the 22nd May! What is going on.Is the published schedule simply a work of fiction. All the original flights were paid for and confirmed and booked direct with SA. But all have been changed to less convenient and wildly different dates with no explanation or compensation.","What has happen to Singapore AirlinesConstanly changing precooked flights","1" "2023-01-09T00:33:39-05:00","Desktop","5","review","Excellent service, excellent crew, excellent aircraft A380. A peaceful flight in extremely good conditions.","Very professionnal team on board!","0" "2023-01-08T21:24:00-05:00","Desktop","2","review","my first disappointment was that the fish meal served after taking off was way below my expectation. The fish tasted and smelled bad. The rice was colored blue for reason I do not understand, and it also tasted bad. (Perhaps the color turned off my tastebud and I missed the real taste?) For the second meal before landing, I selected chicken rice. The chicken meat was cooked so hard that I only ate a couple piece and gave up the rest. The rice was just too plain to be called chicken rice. I ate a small amount of rice and had no more appetite. Singapore airline needs to do a better job controlling the food quality. On this flight I found the pillow to be a problem. At first I put it behind my back. But it was uncomfortable. So I left it on my lap, but after a while it fell off to the floor, so I pushed it under the seat in front of me. I could have gotten rid of it if the flight attendant had noticed that it was useless for me. In general, I hardly see any flight attendants checking the condition of passengers and observing if they need any services.","quality of food served were poor. Flight attendants do not check passengers needs.","1" "2023-01-08T16:51:01-05:00","Desktop","1","review","Singapore airline is no longer what it used to be. I decided to pay extra for Singapore airlines for my usual flight because I believed that their service would be better than other airlines based on their ""reputation"".. Guess what, I was totally wrong, it was utterly terrible. It all started when I made a phone call to the Malaysia customer center to enquire if it would be possible to change my flight to the cheaper fare and get a refund for the fare difference. I was happy to take no as an answer but instead, the customer service representative (Malaysia Kuala lumpur branch - a man named Fergus?) directed me to book a new ticket instead. He told me to book the cheaper fare online (while he was on the phone) and he would refund me my previous ticket. After I book my new ticket, he told me to pay the cancellation fee of 300usd and that he wasn't able to cancel the ticket for me. At the end, he made me pay for 2 exact same tickets and an additional 300usd for the cancellation charges. I have also wasted 2 hours on the phone talking to him. When I told him what he had done, all he did was kept quiet and was not able to assist at all. It seems like all he did was to make me pay extra for nothing and holding me on the line for most of the time and arguing that he was right. He was completely incompetent and was not able to address my question, instead he just made it worse and couldn't be responsible at all. Now, I have to contact the customer service again to get my ticket refunded.. whether or not that gets processed remains a question.. Avoid singapore airine at all cost - if you have a question or problem, their customer service is useless and don't expect to get your problem solved.","Scam and fraud from customer service center","1" "2023-01-08T14:40:42-05:00","Desktop","4","review","What can I say? It was amazing even if we're sitting in economy class. Very accommodating especially with my son who has special needs. However, if you booked your flight to a travel agent, Singapore Airlines-MNL, is useless. They do not want to touch our booking. I want our seat to be upgraded and they can not do anything. Also, they have the worst food.","Service is excellent, food was terrible","1" "2023-01-07T19:56:21-05:00","Desktop","1","review","Useless airline that employ foreign indians to handle customer service. Slow and hopeless service. Dont travel with SIA when they buy Air India.","Hopeless service from SIA. Expect worse service when they biy Air India","0" "2023-01-06T19:00:39-05:00","Desktop","5","review","We had 2 flights in a row - around 24 hours - and therefore we had chosen the expensive version in business class. It is expensive - but everything is also perfect as I see it. Service is in top - and food and wines very, very good. It will for us be depressing to go on longhaul trips in economy class afterwards-","Service in business class is very fine","0" "2023-01-05T17:42:31-05:00","Desktop","3","review","We travelled with Singapore Airlines from Europe to NZ for Christmas. It has been four years since we last travelled with them. The staff, as always, were excellent. However, the food was not good at all and has taken a notable decline in quality. We were in economy, and we can’t expect the 5 star food that is served at the front of the plane but the economy food, on all four flights was poor. The highlight were the pot noodles… This is important when travelling with children, that they have something tasty to eat to see then through the long flights. Our kids didn’t eat any of the meals they received and they aren’t fussy eaters. There was no fruit or entree offered. We were disappointed with this aspect of the flights. Hopefully Singapore can get back to the standard they used to have with their economy food, as they have always been our first choice for our flights to NZ.","Singapore Airlines Food","3" "2023-01-05T11:19:46-05:00","Desktop","1","review","I don’t recommend this airline they keep changing our flights and when the day we supposed to fly back to singaporea they canceled our flights without knowing us and they didn’t refund our tickets all they cared is about money,,horrible really'!!!!!!!!!Never again!!!!!!!","Horrible airline they care about money","5" "2023-01-05T01:47:03-05:00","Desktop","5","review","I had an excellent travel experience from Singapore to Sydney on 04/01/2023 on SQ231 airline flight. All staff are nice and Especially Stewardess -Evelyn Tan who is very nice and so considerable and meticulously during all period in this flight. I will be choose Singapore airline again next time if it is possible.","Excellent service from Stewardess -Evelyn Tan","1" "2023-01-04T13:05:04-05:00","Desktop","5","review","As an expat living in Australia for this last 30 years, my wife and I have travelled this route a number of times (as well as many other destinations on business and pleasure). However, we treated ourselves to business class this time, and must say that we were made to feel like royalty. Aside from all the usual trimmings of business class flights (lounge access, express security and boarding), the check-in staff and airline crew were absolutely marvellous and constantly looked after us. Our comfort and wellbeing was clearly their priority. The preselected three-course meals were on par with a first-rate restaurant, and they had a great choice of top shelf spirits and cocktails (which needless to say we sampled a great many). Furthermore, I left my iPad on the final return leg (I blame the 16yo single malt scotch 😊) and was contacted by their cleaning contractor (dnata) on the day of my return to say it was found. Excellent service all round. The only major drawback, is that it is now going to be very difficult to ever do that trip again on economy (as we usually do), now that we’ve tasted this 😁 Highly recommended!","The bucket list way to travel","2" "2023-01-03T23:13:17-05:00","Desktop","3","review","Undertook four long-haul flights with Singapore airlines in November/December 2022. The flight from London to Singapore was excellent. Attentive and courteous flight attendants plus good service. Just what one would normally expect from Singapore airlines. the next three flights were average to bad. Boarding in Changi airport was a complete scrum. No clear differentiation of lines for business class and economy. The return flight from Singapore to London was totally lacklustre. Although business class was approximately one third empty the staff were lethargic at best. The only drinks offered during this 13.5 hour flight were at the two meal services. Over the past 30 years I have travelled extensively in both business class and economy. I can mostly say that the level of service is far better in Thai air economy class. Come on Singapore airlines, don't rest on your laurels in this highly competitive market.","Singapore airlines has lost its edge.","2" "2023-01-03T12:07:56-05:00","Desktop","1","review","I booked a Premium Economy seat on March 2022 for $993 USD. In July 22 Singapore Airlines changed planes for this flight and downgraded me to Economy Class, a $450 USD seat, without giving me an option of upgrading seats. They also would not issue the ticket so I could make changes. Numerous calls to the airlines customer service and I got no help at all. I enlisted the help of a travel agent and they got nothing but the run-around. The day before the flight in November, I was able to get a ticket agent to issue the ticket. At this point I could not upgrade as all the seats in the aircraft were fully booked. I went to a Premium Economy seat in row 32 to an Economy Class seat in row 58. The airline provided me a refund of $100 USD, though the seat I was in would have only cost me $450 when I originally purchased the ticket. This may have been a ""premier airline"" at one time but the lack of customer service I received has sure turned me off. I'll be taking by business to another airline in the future. I cannot believe that they are part of the Star Alliance with this poor customer service.","Horrid Customer Service","2" "2023-01-02T17:09:30-05:00","Desktop","1","review","Absolutely pathetic and unprofessional service. After trying enormously online to book my meal for myself and family I asked for an agent to help me out and here we go even to book a meal I was asked to pay an additional fees for offline services which was appalling and I was continuously requesting him as I have 11 months old baby with me as well, After almost 20-25 minutes this guy agreed after taunting me a few times that I can't do it online or so and to add cherry on top when I emailed this kind of experience to Singapore Airlines, they didn't do anything rather giving me a another to ring for future. I would rather pay less money to another airline for a way better service after being a member of Star Alliance this is how they treat. Very very bad customer service from the entire team. they need to learn the basic fundamentals of customer service.","Pathetic customer service","1" "2023-01-02T13:40:55-05:00","Desktop","5","review","The best service, best hospitality, and the staffs are very polite. Felt very warm and welcomed throughout the flight. 100% recommend.","best airlines ever","0" "2023-01-02T12:52:32-05:00","Desktop","3","review","I flew Singapore Airlines for several flights in December. Most of the time, the service was good, but on my flight from SIN to SFO, the flight attendants’ service went down over the course of the flight. I’m averse to seafood so I did not eat the smoked salmon or shrimp salad appetizers. The flight attendant serving me starting acting more judgy after that, saying, “I guess you’re not gonna eat this” while taking away the appetizer and giving me the main dish. Also, for the shrimp salad appetizer I was never given the bread supposed to come with it. After the main meal I wasn’t given the snack (grapes and cheese) or the dessert, until I asked for the dessert. My dishes also weren’t taken away within an hour unless I pressed the person button thing. That bothered me because I wanted to rest and I couldn’t clear my table and put the tray away unless I asked. The flight attendants on that trip, two of them didn’t provide the best service and did the bare minimum so that they could go back to talking with the other flight attendants. I’m sure other passengers needed service too, but instead of working, the flight attendants talked during most of the flight for an hour or more to each other. However, other cabin crews in my experience on Singapore Airlines were better and less gossipy and chit chatty during the flight.","Flight attendants not always attentive to passengers","2" "2023-01-01T16:27:54-05:00","Desktop","1","review","Singapore airlines lost 2 out 4 of my checked bags for our trip. To make matters worse, they are not making it easy to be reimbursed for our lost items. We flew from JFK to Davao Philippines. My wife hasn't seen her family there in 5 years. This all but ruined our trip. I will never fly them again!!","Lost 2 bags!!","3" "2023-01-01T11:27:58-05:00","Desktop","5","review","We had a delightful experience on Singapore Airlines. The flight attendants were so attentive and accommodating to all our needs throughout this long haul flight. A particular shout-out to Alex, Steph, Kaze, Tim, Zhuona and Zenda for being so amazing! On top of the service, the food, in-flight entertainment and overall cleanliness was superb, and the flight departed and arrived on schedule. Would definitely fly with Singapore Airlines again.","Best service ever!","0" "2022-12-31T23:50:49-05:00","Desktop","1","review","Checked in 4 baggage at the same time. Received only 3. Travelling for a wedding and all the suits are now missing. Paid premium airfare and choose Singapore Airlines because of the name and reputation but they have let us down.","Luggage Misplaced","2" "2022-12-31T09:01:30-05:00","Desktop","5","review","Singapores A380 inter-continental business class sets the benchmark against which similar products should be measured. It’s a nearly flawless, well-priced, high-quality offering, from the personalized greetings, through the expertly designed space with ample privacy (even technically without a complete enclosure), to the hard-working, well-presented attendants who don’t look like someone’s grandma (many US airlines should really learn from this) One would only wish they offer more 5th-freedom routes like this that connect the US and Europe.","Gold standard for business class","0" "2022-12-27T22:18:45-05:00","Desktop","1","review","Flying home after 3 years to australia to visit family for Christmas and Singapore airlines loose my luggage and leave me with nothing for days. Customer service is appalling, no updates, no care that I have nothing to wear or can’t get my medication or christmas gifts I’d bought for family. I’m so appalled and I’m DREADING my flight back to london with them","Lost baggage","1" "2022-12-26T22:47:21-05:00","Desktop","1","review","I went to Perth in June expecting another world class performance from sq but no it was quite the opposite. So firstly the flight was delayed but at least we took off. The flight attendants on the flight were suprisingly horrible. All they said when I boarded was hi. HI😳 The food in the flight was utterly disgusting. Rather poor by sq standards. The tray table wasn’t cleaned and the attendants literally ignored me. Sq world class service 😂😂😂 I had always liked sq but after the flight I wasn’t quite sure to fly sq ever again","Disgrace","3" "2022-12-26T02:16:41-05:00","Desktop","1","review","My daughters flew Singapore Airlines from Sydney to LHR and return, arriving home today after a month in the UK. Over the last decade we have regularly flown with Singapore Airlines (SA) and have found them to be really good. Well, it seems things have really changed and not for the better. SA are now running Airbus 350s on the SQ241 route which have very reduced leg room in economy ( 18""). They do not provide a dinner meal on the SA 305 route from LHR to Singapore or the connecting flight to Sydney SA 241. Refreshments and snacks very available on the SQ 305 leg and the service was good. The SA 241 leg was unsatisfactory with poor meals very limited service in economy, no water and soiled toilets from early in the flight. They felt it was more like a budget flight..ie..Scoot with a SA logo. Seems you either pay for PE or BC or your really are in cattle class with Singapore..so very disappointing that SA has followed QANTAS down the cheap and nasty route! Unfortunately, given past good experiences wit SA my Wife and I have booked with SA to go to Europe next year! Will have to review that decision!","What has happened to Singapore Airlines","2" "2022-12-26T02:12:33-05:00","Desktop","1","review","@ ""Customer Service Hotline"" Team / Technical Team / Email Team and whatever other fancy name you choose to call yourselves: This is to caution all travellers who may (unfortunately) choose to fly with Singapore Airlines: If you face any issues with your flight booking, even if it is through no fault of yours, don't bother trying to get in touch with the Singapore Airlines hotline unless you are prepared to waste your precious time ""begging"" for someone to get back to you. Be prepared that 99.99999999999% of answers you will receive are going to be scripted standard answers that you can probably fill in yourself. These scripted messages are repeated at every follow up phone call which you, as a customer, will probably have to initiate, just as I had to. Otherwise, your complaint will probably not be attended to, even as your flight draws near. They are just going to say ""Rest Assured Sir/Madam, your complaint has been forwarded to the relevant department and we will provide you with an update once we hear from them. "" What's new. This is perhaps an acceptable statement at the first phone call when you are seeking to assure the customer that something will be done. The problem is when this SAME STATEMENT is REPEATED at EACH SUBSEQUENT PHONE CALL, each of which lasts an average of 15 minutes to 40 minutes -- that is when it becomes a problem. An assurance through a verbal statement makes no sense when no solution is in sight. In my case, what aggravated the situation was that this whole issue arose from an error on SIA's part and not mine. I am an adult passenger and was randomly chosen by SIA's faulty website (as confirmed by the Voice Team, as they would like to call themselves), to be provided with a Child Meal Asian onboard my flight. I noticed this when I was checking my booking details online. Despite MULTIPLE follow-ups on my part re-iterating that I had NOT made this selection and that there was no option for me to make any changes on my end, the only message I received, other than the standard one above, was that SIA could not see this error on their end and even when I submitted a screenshot of the error as requested by them, nothing was done to resolve it with no progress made even after each ridiculously long phone call. It is unbelievable that even when I was prepared to accept that this error would probably not be rectified before my flight, a request on my part to receive an email from them acknowledging that this was their error and assuring me that I would be served the standard Inflight Meal, rather than a Child Meal Asian, was met with another ""standard response"" that ""Sorry, we are the Voice Team and therefore unable to send emails to customers"". My further request for an email to be sent to me from whatever department they wished to call themselves (I was ""today years old"" on 18 December 2022 when I learnt that they call this department the ""Email Department""), was REJECTED because I had not made contact with the ""Email Department"" during my first correspondence with them but rather, had spoken to someone from the ""Voice Department"". I then reminded the agent who I spoke to from the ""Voice Department"" (Ms Brie) that I had asked to speak to or email someone from the ""Email Department"" during my first call to SIA, but was told at that time that the only point of contact for a customer was the ""Voice Department"". My question then is: If SIA claims that the only way I can receive an email response from them regarding an issue that is NO FAULT OF MINE is if I had made contact with the ""Email Department"" the first time round, YET tell me, as a customer, that a customer's only point of contact is the ""Voice Department"", would they then like to suggest how I should even contact the ""Email Department"" in the first place? To summarise, unless you are prepared to: 1) accept the error (that is no fault of yours) and resign yourself to your fate, 2) receive a verbal assurance that everything will be alright onboard the flight even though the error has not been rectified or 3) insist vehemently that you will not accept the situation because of ""internal procedures"" that you as a customer have no control over but are affected by, then SIA is not the way to fly. It is indeed an EMBARRASSMENT of a company.","Singapore Airlines -- Refusal to Take Responsibility","2" "2022-12-24T20:43:07-05:00","Desktop","1","review","SQ468 flight was cancelled on the 24th December 2022 without previous notice. As per the air ticket the transit time was only 50minutes. However, because of the cancellation the transit time was more than 24hours. I paid extra to get a less transit flight to my aged parents. No hotel was provided. My aged parents are stuck in the airport. I wouldn’t recommend Singapore airlines to anyone or will not go via Singapore airlines in the future.","Flight cancelled without previous notice","0" "2022-12-22T09:48:06-05:00","Desktop","1","review","Gone downhill terribly. Wasn’t allowed to use any of my 170,000 air miles as they said no flights were eligible to use them on even though all upgrades were available.What a joke. The guy even checked 3 months ahead. Been a loyal customer for 6 years flying business class. Seems they are a scam. Was 80000 miles to upgrade from economy to business. When the representative checked to see how much money it was to pay if I used my points and cash to buy a business class flight outright he came back and said you need 50% points and 50% cash to allow it and that you need over 250000 miles as a 50% deposit lol So 250000 air miles for a 50% stake and 50% cash yet only 80000 to upgrade from economy to business What a scam this is! Avoid at all costs.","Scammers","0" "2022-12-21T21:59:07-05:00","Desktop","5","review","Singapore Airlines always lives up to its name of being one of the best airlines in the world - providing us with delightful service and with comfortable seats. When we reached Frankfurt Airport, the pilots and crew members were helpful in directing us to the correct gates for our transfer flights. A special mention to their safety procedures video, which they screen at the start of the flight, as I think it's such a unique and special take on such videos!","Always a delight to fly!","0" "2022-12-17T22:47:57-05:00","Desktop","1","review","Hi, I travelled from Paris to Melbourne with Singapore airlines. This is how I got my luggage back. No one at the airport wanted to help me, they said to lodge it online. As per screenshot the luggage from does not work. I tried on mobile, laptop, different browsers. Nobody responding the chat. I called 0011 65 6223 8888 they said to use the form that doesn’t work. Then they said to call 0466404514 which says that the voicemail is full and to call back. I messaged on Facebook and Instagram, no answers as well. I believe that the will just ignore my query until I give up. I need to purchase a new suitcase to travel back to Paris. And Singapore airlines couldn’t care less about it. I travelled with lots of company. I recommend to use another company even if the price is higher. Yo won’t get such poor service. Thank you.","Damaged luggage / no help at all","3" "2022-12-17T08:49:01-05:00","Desktop","1","review","I will not ever use Singapore airlines for any future travel and advice others to do the same. I was charged $740.00 for a change flight when the mobile app I used to change my flight showed a charge of $0.00. I called within minutes after my credit card company notified me of this charge. The agent said there is nothing that can be done because the transaction was final… I asked to be put back on the original flight or be refunded the $740.00. The agent said that those options are not available to me and I asked to speak to a supervisor. After more than an hour, she let me know that she started an inquiry and that someone will follow up with me within 5 business days. That never happened. I’ve been trying to get a refund ever since with no luck.","Singapore Airlines is a NIGHTMARE!!! fraudulent charge, unfair practice, and utterly rude customer service","2" "2022-12-17T05:38:20-05:00","Desktop","1","review","What a shame. Delayed baggage when I arrived at the Paris airport. The representative told me that it would be sent the next day. I arrived on Thursday evening and it is now Saturday evening and I have not seen my luggage. Neither received any calls from anyone. I dont know where is my lugagge and I am left waiting for it . Even low cost airline provide a better customer service support. I have no idea why it is cited as among the best airlines. It is not even Top 20 in my book. Was my first time flying with this airline and it will be the last.","Nightmare airline. Will leave you in the mud","2" "2022-12-16T19:38:38-05:00","Desktop","1","review","Unfortunately we had a very bad experience with SQ 208 (10th December 19.25 pm Flight from Melbourne) couple of crew members were very rude. We never had this experience before with Singapore air line totally disappointed. But we had a pleasant experience with SQ 468 15th December at22.10 from Singapore crew members were very supportive.","Experience with Singapore air lines","1" "2022-12-16T09:51:12-05:00","Desktop","5","review","My wife an I had a brilliant first leg of our trip to Christchurch New Zealand, via Singapore. We were extremely well looked after by Tricia and her colleagues, Jessie, Jun Hoo, Vincent, Cheau Li, Rishika, and Hui Qi. All of the crew were, without doubt, why we choose to fly with Singapore Airlines. We used to fly with what was a main UK airline, but service is what we pay for and we got exactly that, plus smiles and polite responses to our every wish. Thank team from SQ319. See you in 2024. Mike M","SQ319 CREW 14/12/2022","0" "2022-12-15T18:00:09-05:00","Desktop","1","review","i have tried to upgrade flight from economy to business class they took my money they claimed all was fully booked. Then they called me and said my return flight was cancelled as I requested (??????) WHAAAAAAT????? I have never requested nothing like that!!! I spoke to someone who didn’t even know he is name, i’ve asked to be rebooked in at the same flight and the same date and time ( 22nd of JANUARY), he booked me for 25 FEBRUARY. Emailed them back, let them know the date is wrong and they are claming everything is fully booked untill then! 😂😂😂😂 So, they didn’t give me money back, more then $4000, and i don't have return flight, i need to buy another one ( surely not with singapore airlines). As they made mistakes after Mistakes they should full refunding me, or upgrade me to a better flight. No one of these are been done. Instead enjoy my holiday, i need to deal with people who have zero knowledge (every question or not replying or they don’t know) and worry about searching for a return flight to return on time in New Zealand. My case has been jumping from a person to another, one worse than the other. I was keep explained to each of them all the saga from the begging. Numerous calls and emails with attachments of screenshots from previous emails, bank statements, etc… clearly no one never bother to opened them. Keep asking questions and never have a reply, they just answer back with those standards responses, copy and paste method without answering my questions. Absolutely incompetent, unprofessional, staff without knowledge, SINGAPORE AIRLINES IS JUST A SCAM.","⚠️IT’S A SCAM ⚠️","3" "2022-12-15T04:15:14-05:00","Desktop","2","review","I was excited to try Singapore airlines for the first time to see the service and hype it boasts about. Unfortunately, the service was average. First flight punctuality was horrendous they had delayed departure for almost 45 minutes the cabin crew and ground staff decided to show exception to a passenger who boarded the flight late where as did not show exception to connecting flight passengers who had to reach on time to connect the flight towards their destination. Despite the assurance provided by staff that they would ask ground staff to delay the connecting flights so we could board they did not amid so we were rebooked. Therefore, connecting flight passengers were stranded at Singapore airport missing their connection flight the lounge provided was average nothing great no reclining seats to sleep it was straight on L shaped sofas also some staff were rude. Seems like we were deliberately delayed to miss the flight and had to wait for more than 10 hours. Therefore, 19 hours journey became 29 hours. Overall, very exhausting and tiring journey. Then when we boarded the connecting flight after waiting for 10 hours the flight was good but the services were not exceptional the same desert for twice the meal nothing different and the the food provided was not what I ordered despite I was loud and clear on my option the air hostess deliberately gave me the option I did not want but I was able to switch the food option as another air hostess passed by and I told her the other air hostess mixed up my choice of food. Also there are no fruit or salads provided which every flight provides. Also when we landed at destination our luggage was delayed for an hour which takes maximum 15 minutes. Overall, considering factors like punctuality, service it’s not really that excellent it’s ok.","Not worth the hype","2" "2022-12-15T01:35:26-05:00","Desktop","1","review","I have booked SQ995 / SQ8530 from Medan Kualanamu (KNO) to Melbourne (MEL) from Tiket.com. To my horror, as I arrived to transfer at Changi Airport, SQ8530 is a Scoot flight. This is completely disgusting for SQ to sell a budget airline ticket as your own. If this is the level Singapore Airlines have stood down to, I am shocked and disgusted. No indication that this is a Scoot flight when I book this ticket. My agony does not end here. As I arrive in Melbourne (12 Dec 11AM) , my luggage (which was checked in with me from Medan) does not arrive. As I contact Singapore Airlines to take responsibility of them selling me a budget airlines ticket + my lost luggage, they replied that 4 digits SQ flight code is a Scoot flight and they expected me to know that. HOW AM I SUPPOSED TO KNOW THAT? Furthermore, Scoot’s baggage services confirmed that my baggage had finally arrived in Melbourne on 15 Dec 8.37AM on SQ227. HOWEVER THEY CANNOT DELIVER MY LUGGAGE BECAUSE SINGAPORE AIRLINES HAS NOT DELIVERED MY LUGGAGE TO THEM AS OF 10.30PM 15 Dec. THIS IS OUTRAGEOUS AFTER 72 hours without my travel essentials and clothing. SINGAPORE AIRLINES ALSO ARROGANTLY REFUSED TO COMPENSATE ME & TAKE RESPONSIBILITY. Indonesian Customer Service Adjie instead lectured me over email that 4 digits SQ Flight code is Scoot flight and expect me to know that. Adjie also mentioned that this baggage issue is not Singapore Airlines’ fault but Scoot’s. I booked Singapore Airlines tickets, even my bag tag number is SQ. this is outrageous I am a Singapore Airlines KF Frequent Flyer and my family and I have flown Singapore Airlines for years due to their reliability and quality. But I can duly confirm that this has disappeared over the years and now SQ is as low as a budget airlines.","DELAYED BAGGAGE & SQ SCAM SELLING BUDGET AIRLINES TICKET AS THEIR OWN","6" "2022-12-14T11:24:22-05:00","Desktop","5","review","We contacted Singapore Airlines and asked if they could provide wheelchair assistance . After an excellent flight, the assistance was waiting at the gate and provided everything that was requested and even more, if Jodie ever reads this review then we hope she will accept our grateful thanks. Singapore Airlines gave us an excellent flight throughout and we would recommend them to anyone.","Better than the best","0" "2022-12-14T10:17:31-05:00","Desktop","5","review","This was our first international trip since Covid. We booked premium economy fights roundtrip because it was a 17 hour flight to singapore and then a little under three to Bali. After booking the flights, we began to read some of the reviews and were a bit concerned. But once we got to the airport and got on board I came to the conclusion that some people are just totally unreasonable. Our premium economy seats were mazing. We had more legroom (bulkhead) that i could have ever imagined and the seats were super comfy. The entertainment was awesome and food was better than i could have expected for airline food. For our return trip we decided to splurge and upgrade from premium economy to business class. All I can say is wow, well worth the upgrade. The moment we walked on the plane we were greeted by name at our seats, with drinks and anything else we could have needed. The seats were amazingly comfortable and the lay flat option made us realize that was the only way to travel extremely long distances. We were able to do books the cook as a food option. I know it was our first time in business class, but i didn't think eating on an airplane could feel like being in a fancy restaurant. Overall an absolutely amazing experience and we can't wait to fly with Singapore Airlines again. We would recommend them to anyone!!","Amazing Airlines","1" "2022-12-13T14:43:18-05:00","Desktop","3","review","Recently Singapore merged with Air India and we all know the poor service of Air India for years. Finally Singapore has decided to drop its standard along with just 1 meal in 8 hour flight. There was nothing else provided. I was more disappointed when they rescheduled the flight 45 mins early but in reality the flight left on its original time. So we spend 4 hours just at the airport. They use to provide hot towels in flight but not anymore. No new movies in flight entertainment. Cramped leg room and very limited service.","Disappointed","1" "2022-12-13T01:52:05-05:00","Desktop","5","review","The best airline we have flown, complete contrast to Thai Airways which are the worst! My wife is Thai, so we have flown many times to Phuket over the years with Thai, Malaysian, BA & Emirates. However, we always go back to Singapore Airlines which have been consistently the best.","Consistently the best","0" "2022-12-12T19:27:41-05:00","Desktop","3","review","For an airline supposedly No 1 I have to say my wife and I expected more. Cramped leg room , 2 meals for a 12.5 hr flight , the first within an hour of takeoff and no drinks trolleys. We were given 2 beakers of water/juice for this long haul flight. Only after seeing a person on the seat in front having a beer I enquired if alcohol was available. I was told it was but you have to ask for it. The flight costed nearly £2000 for the pair of us and it appears we have been spoilt by Emirates in the past. Maybe other classes have a better experience than ours .If you want best value this Airline is not the one for you I'm sorry to say.","Disappointed","1" "2022-12-12T01:24:21-05:00","Desktop","3","review","The inflight attendants are very good in service. In flight entertainment is below average. You don't have too many choices of movies. Cleanliness is good. We had horrifying time till almost the day of departure due to change of name (expanded form of surname in place of initials). The office people are merciless and not interested in cooperating to customers' requests in spite of agreeing to pay 50USD for the name change. Had a very bad experience.","In flight service is good and the office is terribly non-cooperative","0" "2022-12-11T07:46:17-05:00","Desktop","1","review","I was heading to Bali for my honeymoon until I got stopped by one of Singapore agents. She stated that my wife cannot depart the plane because her passport expires in May 2023 which is less than 6 months based on Bali’s requirements. However, after many discussions with the agent and trying to find a solution, she said nothing can be done and gave us a ticket number to follow up. These guys took my money 4 or 5 months ago right after I booked my ticket! But when I requested a refund, I get the answer that I have to wait “1 to 2 weeks” which is very unacceptable as I am looking to book another flight with that money! Also, when I asked for a confirmation email! I kept getting the same answer which is ""No"" I am very very very displeased with the service I got from your agent which was super super rude! and even called the Police because I asked her the question few times! this is very unprofessional from the so called, ""Singaporean Airline"" which was once the best airline out there!! The agent kept blaming me and not even trying to take some responsibility for a fault the Singaporean airline website had caused! I booked my ticket with the same expiry date! their system never stopped me when reading my documents! How am I supposed to know that there’s such a requirement that would stop me from traveling. The agent was super super super rude and very unhelpful and very unprofessional! I really thought booking with the Singaporean airline would be the best option but it’s the worst decision I’ve ever done, and I travel a lot! The agent was not even trying to show some empathy and help two newly married couple who was heading to their honeymoon but on the contrary, she insisted to make the experience even more worse!","USE THE MOST EXPENSIVE AIRLINE BUT NEVER THIS THIEF OF AN AIRLINE","0" "2022-12-08T22:43:55-05:00","Desktop","1","review","Absolute shambles of an airline, with an even more shambolic customer service. They trashed my checked in luggage to the point where it is now useless, and will not take any responsibility for it. Basically saying - any damage to your bag - not our problem. Buyer beware, I will avoid them like the plague in the future. Would rather walk than fly Singapore Air, and deal with their hopesless not-customer focused, support team.","Absolute Shambles","1" "2022-12-08T05:38:55-05:00","Desktop","1","review","To add additional 20kg luggage cost more than the return flights. Where a ticket allows 25kg. Fortunately I was able to pay for it to be shipped at a quarter of the price not everyone is as lucky.","Price of additional luggage ir criminal","1" "2022-12-08T02:50:07-05:00","Desktop","1","review","I recently booked a very expensive seat with SQ and deliberately paid extra as I needed the flexibility to change my booking if needed. With this fare type they also promise a refund in the event of a cancellation. As it turned out I indeed had to cancel my flight a week before the departure date. In fact I was in hospital on the night I was supposed to fly out. I have been going back and forth with them for weeks and the latest is that it could take “six working weeks” for them to refund me as “per bank practices!” That means 9 weeks since I requested the refund for them to pay back MY money. They are a disgrace and I will never use them again. I am escalating the matter needless to say.","Disgraceful response to a legitimate refund request","2" "2022-12-07T17:34:02-05:00","Desktop","1","review","When you pay extra to fly Business Class, you expect more than a horrible curry. I asked for some crackers/biscuits as I did not want to eat curry, They refused to provide anything other than the meal they said is available. I am a frequent traveler and no air line has ever refused to provide me a light snack/crackers in lieu of a main meal. Secondly the toilets were a mess. And to top it all, their baggage handlers ripped open my bag and helped themselves to some valuables. Compensation offered by Singapore Airlines does not even pay for a pair of socks! I now fly with Emirates - what a wonderful Airline Emirates is...... there's a variety of food, something for everyone. Service is wonderful and the toilets get cleaned on a regular basis. SINGAPORE AIRLINES...... WHAT A HORRIBLE WAY TO FLY.","Horrible, Never flying with Singapore Air Lines again","2" "2022-12-07T17:09:20-05:00","Mobile","1","review","Tried to contact SQ customer service is a joke. You are lucky if the phone is ringing on the other end. Can’t get a live person unless you waited hours by then you already arrived in Changi. Trying to change a later flight from 5:30am with 12 hours transit at Changi. Can’t change said email. Guess purchased lowest price ticket to US so they are telling you “beggars can’t be choosy”. Cannot talk to a live SQ customer service in Jakarta. They are all on holiday-365/days a year.","Too early flight for Senior","2" "2022-12-07T14:02:48-05:00","Desktop","1","review","I thought that I could trust Singapore Airlines as they have got good ratings, but now I won't be using them again after they lost my luggage.😡","They managed to lose my luggage","2" "2022-12-07T07:15:49-05:00","Desktop","5","review","My first post-COVID Singapore flight and I was not disappointed. Itinerary: SQ21 EWR-SIN, SQ138 SIN-PEN, SQ137 PEN-SIN & SQ22 SIN-EWR. Crew aboard all the flights were wonderful: always smiling, super efficient, willing to please, and calling me by my name. Food service was very good, although the wine selection is not as good as it used to be. Enjoyed the availability of hot snacks between meal times. Extremely impressed that they could serve a full dinner during the short flight between SIN & PEN; it didn't feel rushed at all. Very good selection of movies and TV. Seat was comfortable, although the need to change the setup between seat and bed is a little awkward. Also, the table is right where the armrest should be, so my elbow kept on popping up the table. The only negative element was the agent at Penang airport. Not knowledgeable, kept challenging my checking in case of wine. Also, no longer keep fresh orchids in bathrooms (plastic on one flight, none on others).","Still the gold standard","1" "2022-12-04T09:04:04-05:00","Mobile","1","review","Back in October 2022 I booked a ticket on the Singapore Airlines website. After booking, almost immediately I realized I had a long layover, so I decided to cancel my flight. Based on their rules, I cancelled my flight online and asked for a refund. After almost two months I’m still waiting for my refund!","Really bad service!","2" "2022-12-03T09:28:24-05:00","Desktop","1","review","I was at the airport early. There was one counter for SIA open but they refused to check me in so that I had to wait for another 2 hours. The counter was only for Suites. That‘s a joke. SIA never again.","Never again","3" "2022-12-03T00:52:32-05:00","Desktop","3","review","none of the flight crews ever offered me a drink. however, i can't help but notice they always offer drinks and attend more to non-asian passengers around me. it was just yesterday flight SQ 318","review","5" "2022-12-02T15:22:26-05:00","Desktop","1","review","I went from phnom penh to Singapore then to Singapore to Melbourne. From Singapore to Melbourne 300 mls of water cost 9dollars, the seats were hard and cramped, the meal was absolutely disgusting and no attempt had been made to hide it was microwaved, the ventilation felt poor (definitely not covid safe), no entertainment. Worst flight experience ever. Staff were extremely unfriendly at the luggage drop off. When I went from Melbourne to Singapore the Australian women who worked for the company was yelling at us like we were cattle and she had a very patronising tone with some other customers which I felt was almost racist. This occurred because Singapore airlines changed my flight from Singapore to scoot. They still charged me as though it was a Singapore airlines flight. They even printed my ticket out with the Singapore Airlines logo. I don't get why companies can't just be straight up honest with you about there product? Like if it was going to be a scoot flight then just say that? I'm sure it was written in the fine print, which covers them in other areas, but not in common decency. They even printed ""Singapore airlines"" on my boarding past. Anyway, in my books definitely not a good, reliable high quality company. They will change your flights around and don't care about quality.","Very deceptive, crap service, not covid safe, disgusting food, paid 9 dollars for water","3" "2022-12-02T12:48:39-05:00","Desktop","5","review","Always intended to fly the A380 before it goes the way of the dinosaurs. We wer not disappointed, especially on Singapore Airlines business class, which boasts the entire upper floor! The flight attendants were beautiful with perfectly coiffured matching hair, attentive to one’s ever need. Want to sleep 😴, no problem, they’ll make sure you’re not disturbed. We arrived fresh and relaxed, no jet lag.","Their reputation is well deserved !","0" "2022-12-01T21:30:44-05:00","Desktop","1","review","Chefs must have had a laugh whilst choosing meals to serve economy class for dinner. For your own health and wellbeing, make sure you eat well before any flight from Singapore to India so as to prevent yourself from forcing down a meal fit for prisoners. So rarely is a travel experience so astronomically diabolic that I find myself constructing a review on tripadvisor. Please take my advice with utter and utmost care.","PLEASE READ","0" "2022-12-01T08:39:25-05:00","Desktop","3","review","Cockroaches crawling out of overhead lockers. Quite a small plane used for an international, four hour leg to Kolkata - I think the seats on an AirAsia flight I took in India had more leg room than this flight. Meals were generally quite poor with some exceptions (the food served in 2nd class on Indian Railways was better) and one breakfast consisted of a bread roll, a yoghurt and a small cake (see photo below). Staff slow to bring water and drinks. I don't understand how Singapore Airlines has achieved such a high ranking.","Newish planes, AirAsia service","2" "2022-12-01T02:56:35-05:00","Desktop","1","review",".I flew from Melbourne to Kathmandu in october.from Melbourne the service is okay ishhh.the drama starts from Singapore to Kathmandu flight vice versa.they don't have a proper blanket for my 3 years old daughter.when i asked for it they brought newborn blanket which was a joke.they didn't bring it to me I had to fight for it .what a shame. Forget about infotainment.kids food was such lame. Not going to fly again with them.","Surprised to see such a poor service","2" "2022-11-30T12:29:26-05:00","Desktop","2","review","Considering this is the longest flight in the world, the flagship flight for Singapore Airlines, and the price paid, SA failed to deliver in PremEco. But really it was all about the service, not the seat. Side note- Early Check-In at Changi Jewel to bag drop hours early is not allowed for SIN > USA. Strike 1. Previous issues with SA's website prevented us from booking the preferred seat in the front row with more legroom. All attempts to contact SA customer support were ignored or incredibly delayed until the seat was booked by someone else. Strike 2 and 3. Boarding area isn't too special. Announcements for boarding were poor. Anyone not in 1st or Business class is definitely made to feel like the lowest. Take off was almost 1am, but they decided to serve one of two meals right afterwards while everyone went to sleep. Strike 4. Meager efforts to offer food or beverage (let alone alcohol) the rest of the 17 hours. Strike 5 Food was average, but below expectations for (again) the flagship flight / longest in world. Powder egg omelet/potatoes or chicken/fries Crew was back in my face to remove my food 4 minutes after they'd served it, since the crew couldn't wait to disappear for hours at a time. Strike 6. Not friendly, not looking to serve passengers paying top $ but quite ready to act superior to tell you what they can't do, can't serve and quick to use degrading tones to tell you to sit down, buckle up. Example 1: Would I like something to drink? Yes, do you have hot tea? We have English breakfast tea. Do you have other flavors? No. Stunning. Example 2: Captain turns on seatbelt sign due to turbulence, attendants go to the back galley and start talking. Turbulence ends, captain turns off seatbelt sign. I get up and walk to the toilets. Attendant, still seated talking to another attendant, turns to me and says ""you need to sit down."" Me: ""no sir, the seatbelt sign got turned off, and I'm hear to use the bathroom. Pay attention and do your job"". Wifi is only for upper class or KrisFlyer members. Guess what, I am... but when I enter my info, it fails to connect. Strike 7 (by the way, it isn't high-speed internet anyway Strike 8). 4 whole channels of live TV, sad Strike 9. Movie selection is average. When you're stuck in a tube for 18 hours, it needs to be spectacular, Strike 10. No personal air control, and when sitting on tarmac, there is no air... so guess what, in Singapore it gets hot and humid really fast. Strike 11. I am a KrisFlyer member 8866151784 but logging into the wifi portal with my KrisFlyer information gave error ""Complimentary WiFi is not available for these details"". Same result on second SG22 flight. Unacceptable- Strike 12. PremEco seat was one of the best I've used, so I slept longer than most flights. That was a good thing in itself, but also because it allowed me to skip more of the unpleastantness when awake. For high-priced ticket, on a flagship flight of a highly-rated airlines, this was a well-rounded 17hr letdown. But arrived ontime at least.","Well-rounded 17hr high-priced letdown","4" "2022-11-30T11:15:38-05:00","Desktop","5","review","Absolutely amazing to travel with. I have a severe nut allergy and singapore airlines was the only company that happily provided me with nut free meals and snacks. The staff were kind and attentive and made me feel very comfortable. There was a huge range of activities to do inboard such as games, music, TV shows and movies. Would 100% travel with them again.","Excellent","0" "2022-11-30T10:44:47-05:00","Desktop","1","review","No more hot towels. No more entree/salad with dinner, thin foam seats squashed as many as possible. Horrible. A far cry from what it used to be. I read the CEO said they are in the black but are saving for a rainy day which is why they are not reinstating the way it used to be. Sad isn't it. Profit before paying passengers. We left half an hour late (no big deal), arrived on time (always a bonus). The meal itself was small and not very nice at all. The snack was inedible. The staff don't seem as friendly as they once were. All in all, why bother spending a lot to fly with them. There are other choices and perhaps it is time to explore those. The one positive is that the toilets were kept in reasonable condition.","Getting worse and worse","2" "2022-11-30T08:35:14-05:00","Desktop","3","review","Have to wait over an hour arriving at LAX to get wheelchair and over an hour and still waiting at LAx-SIN Lucky we came almost 4 hours ahead of time. Been waiting at a white chair area by ticketing got wait for a wheelchair to go through TSA before gate . Still waiting for wheelchair No sight of a single one coming this way. Approached agent. She called again. After she told us 20 minutes wait. It’s been 3 times wait time.","Wheelchair assistance slow to nil at lax.","0" "2022-11-29T21:43:08-05:00","Desktop","1","review","SQ korean ground crews at incheon are not efficient. Created a mess prior to boarding. They should annouce on the PA the rows to board first instead of having everyone clueless and join the queue and later being told to leave the queue until their rows are called. Food onboard is worst than army food. Flights never leave on time and always late on both flights to and from Korea. Will not choose SQ in future as i had better experience flying with other airlines like ANA or Korean Air.","Food and ground crew check jn procedures are horrible.","1" "2022-11-29T12:46:47-05:00","Desktop","2","review","Seat 32A could not be reclined so it defeated the purpose of paying extra for premium economy for a comfortable seat. Seat 32C took so much effort to force it to recline. The buttons did not seem to do anything. I had to push to force it to recline. My Singapore Sling was overly sweet and it felt it was made deliberately to avoid asking for a second one. No warm towels and a small packet of nuts given quite a while after the drinks service was completed. There was a great movies/tv selection. The noise cancelling headphones were the large ear encompassing ones. Two small bottles of water were sitting in between the seats. When we boarded at the appropriate announcement time based on sections, the cabin was full so most people had boarded earlier. The economy class cabin had many empty seats. On reflection, had I had knowledge of seat bookings, I would have opted for economy. Premium class was not delivered. I asked for an amenity bag and the flight attendant looked and answered me with such puzzled looks, as though one such a thing did not exist. Reluctantly an economy class bag with socks and toothbrush was procured, nothing else. Food was same as economy although I pre-ordered mine. No dessert on the tray but a small tub of Hagen Daez ice cream was almost thrown at us. It seems they were anxious to get meal service done as quickly as possible. The flight attendants were friendly on boarding but we hardly saw them after the meal service. No mid-flight snacks. Plane left and arrived on time. Service was definitely not premium.","SQ222 - SYD-SIN","2" "2022-11-28T19:11:05-05:00","Desktop","3","review","A380 v3 layout with just 2 seats in the row each side of the galley. Seat 41C and 41H are ‘extra legroom’ at extra cost. However, these seats have a galley curtain that crosses the aisle in front of the seat and the cabin crew have to step into your leg space to enter and exit the galley. During the night with lights out your feet will be constantly kicked by cabin crew, or you be tripping them accidentally. This is worse than a standard seat, uninterrupted sleep is impossible in this seat and it should not be sold as extra legroom.","Extra legroom seat without legroom","2" "2022-11-27T18:58:07-05:00","Desktop","3","review","Our unpleasant experiences with Singapore Airlines began with booking. The return date changed without my husband noticing until after he had pressed the pay button. He immediately contacted the airline, but they would only do the change if we paid $600 Cdn. Outrageous. We declined. The flight from Penang to Singapore was not very business class and I had to get an extension for my seatbelt, which I have never had to do before or after. International flyers use those planes not just tiny Asians. The flight from Singapore to Seoul had a typical arrangement of seats but when I notice we had not received a complimentary kit I asked for one. The steward brought two and I almost laughed out loud. They were a little pocket with a couple things inside. Boy is that a joke compared to other business class airlines. Overall, I would rate this airline below Air Canada, Qatar, and Emirates.","Definitely not as good as Qatar or Air Canada Business Class","3" "2022-11-26T23:27:32-05:00","Desktop","1","review","Singapore Airlines cancelled the flight and was placed on a waitlist for a new flight, blocking all the website functions from cancelling or changing flights. After contacting them three times (email twice and chat function once) h and waiting two weeks for a response, I have still not received a call or new flights. As the last straw, I bought a local sim card and tried calling the helpline. I was on hold for an hour, and then the line disconnected. I understand things might be difficult if I want to change my flights, but I am shocked at the response from Singapore when they cancelled the flights. I will never fly with this carrier again.","Cancelled flight and would not rebook","2" "2022-11-26T20:58:47-05:00","Desktop","5","review","Singapore LHR to SYD was just terrific--even in an aircraft that was not configured for Suites. Service was attentive and professional. Food and drink excellent. The beds were comfortable. What sets Singapore apart is the service. On BA in First it's as if they're doing you a favour as they reluctantly go about their job in a down at mouth manner. The US airlines also offer an inferior product. So if you are prepared to pay up, then with SingaporeAir you will definitely get what you pay for!","First Class how it should be!","0" "2022-11-26T15:29:44-05:00","Desktop","1","review","Avoid Singapore Airlines if you can. My flight was cancelled by the airlines 8 months ago and I am still waiting for the refund. I have called customer care about 5 times and they only promise to get back to me on the matter ""next week"". But never did. They are not responding to my emails either.","No refund for cancelled flight","1" "2022-11-26T06:45:10-05:00","Desktop","2","review","They lost my baggage in the name of manual checkin. They have no idea where the bag is and they have not responded to my email. The blame game between the airlines and airport is ridiculous.","Staff negligence costed my suitacse","0" "2022-11-25T04:09:12-05:00","Desktop","5","review","Great value. When premium economy was cheaper then economy I had to jump on the chance. The crew were fantastic and super professional. The onboard hard product was just amazing comparatively to its competitors. And the soft product for such a short flight was quite fantastic especially during covid times. 10/10 would recommend to anyone who is thinking about taking this airline.","Excellent Airlines","0" "2022-11-25T01:31:04-05:00","Desktop","5","review","Foremost, I would like to thank you for amazing and caring crew (Ling, Jasmine, Esther, Xuan, Bryan) I especially want to thank Kavitha. Without any obstacles, Kavitha was very helpful, after I ask her can we change seats with my colleague. Thanks to her engagement, we changed seats and travel was more comfortable because the middle seat was free. Time of service speed was above our expectations. Kavitha cared for me very much, for example if my drinks were over, she asked if I wanted more. Her smile was a big additional advantage to long travel. She also asked during the journey how I felt and If I did not need something. When I felt sleepy, she gave sleep mask and earplugs, and asked me if I want additional blanket and pillow. Thanks to her and all rest cabin crew, the flight passed with amazing ambiance. After landing, she gave nice gift playing cards. I hope that soon I will have chance to travel with Singapore Airlines. Without doubts, I can say that flight on board with Kavitha is unusual experience. Great if Singapore Airlines could offer direct flights in future to Poland.","SQ327 MUC-SIN on 13 NOV 22.","0" "2022-11-23T22:19:56-05:00","Desktop","5","review","Flew from LAX to SIN via Narita on 30 Sept 2022 and had a fantastic and memorable experience from our national carrier! Crew was great and patient, smooth flight from LAX to NRT but a sight delay in NRT due to congestion but overall it was still a fantastic flight back to Singapore. I would like to thank one of the Japanese speaking crew from LAX to NRT for her outstanding service as I requested her to filled up my empty water bottles while she was busy assisting other passenger and will get back to me shortly I fell asleep and woke up 3 hrs later and she came to me and asked for my bottles for refilling.","Excellent service. Value for money!","0" "2022-11-22T21:51:43-05:00","Desktop","4","review","I would like to say a BIG THANK YOU to the crew who served me during my flight, Jenny Teo Joan Tham Jamie Leong David Teng Xue LI They are amazing, attentive and provide excellent service. Appreciate you can relay the message to them.","Thank you cabin, crew - 22nd June 2022","0" "2022-11-22T09:22:30-05:00","Desktop","3","review","Having only flown charter or budget airlines we were excited to fly on this renowned airline. Was left dissapointed to be honest. The seats weren't very comfortable and less room than Thomas Cook or Tui in long haul. The food was hit and miss. Some OK some absolutely disgusting, with fish bones and scales in a meal described as chicken. Getting water was a chore and served in thimbles. Worrying on a 13 hour flight. Had no idea until near the end of a 13 hour flight that you could request snacks and alcohol (as none offered) from back of plane but pretty poor selection. IFE system very poor, irritating to navigate and poor selection. Games didn't work on any of the 4 legs we had. Again, much better selection on the cheap charter airlines. Only positives were the short legs from Singapore to siem reap and back. Much better service, same size seats! 737 cleaner and newer than the a380 or 777. Also enjoyed flying a380, very smooth flight on such a large aircraft. Would recommend Changi airport as a layover but not their national carrier.","Not what I expected","2" "2022-11-22T06:36:45-05:00","Desktop","2","review","This review covers four business class flights with SIA and they don't come close to either Etihad or Emirates. The lounge at Heathrow has a great view with floor to ceiling windows, or it would have if they were clean. Obviously there'd been children wiping their hands and faces all over the glass, a little off putting to put it mildly, and the lounge itself was very busy. The food was awful, I've had better breakfasts at Wetherspoons! The flight to Singapore was ok apart from the seat configuration meaning that if the seat was in lie flat mode you had to lie at an angle with only a small recess to put your feet. The inflight entertainment offered a very poor selection right across the board, very little on there to interest me which is something I've not encountered on any other airline. The positives were the food and the crew, both very good. Flying from Changi on different flight, the lounge was packed and had hardly any western food, not great when my only real choice was crisps. The flight to Adelaide was ok but, given that it was a night flight, it was obvious that the crew just wanted to get us fed and turn the lights down as quickly as possible, a real dip in service there. Our flight from Cairns to Singapore was a beauty, upon check in we were told there was no Business Class lounge and we were given a voucher each for twenty Australian dollars as compensation. Some compensation this was as it wasn't even enough to cover a drink and a sandwich but surely it would get better on the flight? No, the starter advertised as smoked duck somehow morphed into smoked salmon, ah well, they both live in water so I suppose that was near enough. My wife asked for a glass of Shiraz as advertised in the in flight menu, none available so she settles for the Chianti. Upon asking for a refill we were told they'd run out so it was on to whatever they could find! The choice of five deserts shrank to just ice cream or cheese and biscuits but by this stage we were no longer surprised although when they told us that they didn't have any brandy we were really taken aback. It should be noted that there was only ten business class seats on this flight and they couldn't even service that small number efficiently, not a criticism on the crew, just shocking planning. Our flight back to Heathrow was again marred by the seat configuration, when you've paid such a premium for business class only to find that you can't get comfortable on a fourteen hour flight is simply not acceptable. In my opinion, SIA are now a long way behind their competitors and, reading other reviews, it seems they don't care. I have communicated my thoughts to their customer service but I'm not holding my breath waiting for any response or resolution. There are alternatives to this airline and I would suggest that people should explore them","Not value for money","1" "2022-11-22T01:25:43-05:00","Desktop","1","review","I m travelling Singapore Airline exclusive for this route for many years. Something has changed within airline. It saddens me to say we had very old aircraft, entertainment device quality, seats itself, food served and service is the worst I have experienced ever. In fact lounge access for Priority Pass was denied because apparently airlines have booked it all. Unbelievable! It seems Singapore Airlines is taking its loyal customer for granted.","Service, Entertainment and Meal, Review Syd to Singapore","2" "2022-11-20T10:40:20-05:00","Desktop","1","review","We chose to upgrade to its premium economic class before I knew that I’d be separated from my husband in the entire 12-hour flight! If we knew, we wouldn’t give up our extra leg room seats next to each other. Why don’t they allow you to see if there are seats together before you pay for the upgrades. I consider it a profit oriented and not costumer focused practice.","Only care about money!","2" "2022-11-19T14:23:15-05:00","Desktop","1","review","Took off from Changi AP at 00:45 13/11/2022 Singapore Air used to be an excellent Airline in the past, not anymore and its service goest down to the tube. Its airfares are not so competitive with other, similar to its cousin SCOOT. Not a welcome drink ( orange juice or water), put guests to sleep straight away and no sign of crew around. Only one meal served during 8 hours flight, 2 hours before landing at Sydney AP, no snack, no refreshment. Crew served meal, rushed out to traveller and did not offer refilling tea or coffee as usual, rudely and walked away with few requests from other travellers. Perhaps guests on board are beggars.","Not good as Singapore Airline earned rating","3" "2022-11-18T12:49:30-05:00","Desktop","5","review","I flew back from New York to Singapore with SQ and had the best experience. Comfortable seat, great movie selection, good quality food, and very attentive cabin crew - especially Sharifah nur Eqmar!","Very Comfortable Journey with SQ","0" "2022-11-18T06:42:32-05:00","Desktop","5","review","had noted over the years that Singapore Airlines were consistently voted the best airline in the world and after this return flight in business class i can see why. Check in was efficient, courtesy of my business class ticket i was given access to the 1903 lounge which was pretty good, unfortunately quite along walk to the gate, but once aboard all was excellent. the cabin staff were all great, all speaking my name each time we interacted which is a neat trick, seat was great although i didnt have it laid to a flat bed either way, free wifi was excellent and of course the food and service were truly the best i have ever experienced on an airplane, i'd have been happy to pay for that in a restaurant i will always look to see if i can fly with them in the future","great experience","0" "2022-11-18T01:44:45-05:00","Desktop","1","review","Singapore used to be one of the best but has been going more and more down. Tickets are sold a fortune but the food and service are only going down. Luggages upon arrival wasn't there, got it next day, ok can happen, but I have learnt since then that Singapore airlines has actually been bumping luggages every day for a while and passengers each and every day are missing their luggage upon arrival (same thing happened on the same flight to a friend of me 3 weeks later and other 20 passengers, my flight we were about 15 not to have it) This is not acceptable at all Food who used to be good is very average to not good at all now..... I couldn't even eat breakfast last time as it was really bad. And when you want to change ticket, they are trying to force you to pay the highest rate and the rates are insane. I don't like to travel with them anymore...it's really a pity. Speaking to other passengers from other destinations and they told me also they this airline has been going way down and they do not wish to travel anymore with them. See the only thing they want is to make money on the back of the customers..... Get a hold of yourself Singapore Airlines....we are not money machine","Not what it used it used to be...shame shame","2" "2022-11-17T23:00:01-05:00","Desktop","1","review","Booked a flight from COK-SIN and SIN-LAX both under Singapore airline.COK-SIN flight got delayed by 20-30 minutes and still I reached before boarding time for next flight SIN-LAX.But baggage handling of SIN airline was so pathetic that they refused to shift my luggage to next flight due to insufficient time.I was not allowed to shift/hand carry it myself as well.These idiots gave me a flight after 14 hours later to SIN-LAX.Tried contacting customer care but no to response.Lost my whole day and never flying again on this piece of s—t. Pathetic service and hospitality.","Worst Service,Staff and 0 customer service","3" "2022-11-17T18:05:42-05:00","Desktop","2","review","In September 2022 we flew Premium Economy on SIA from Singapore to London. While it was a much more comfortable flight than our previous flight in Economy a few days before, the main thing we noticed was the surliness of the staff and their poor attitude towards the Caucasian passengers. They were friendly enough to their fellow Asians. We experienced exactly the same on our earlier flight in Economy. The Premium Economy seats were great, very comfortable with good leg room and footrests. There was a bottle of water in the pocket. However, apart from the comfort, there was nothing to set Premium Economy apart from Economy. For breakfast they brought us the Economy class food, and simply swapped the bun with a croissant. For a later meal, it was the Economy food again with no wine choice (apart from simply red or white from bottles already opened in Economy). They served Economy first. They seemed to be the same stewardesses. The restrooms were shared with Economy. We had no welcome drink, no little tablecloths, socks or eye masks, the little touches one would have expected in Premium Economy. Just as a comparison with another airline’s Premium Economy ... in September we also flew on a Canadian airline called Westjet. There were 2 flight attendants (Sarah and Paula) who were amazing. They greeted us personally and warmly, by name, and introduced themselves, assuring us we would be looked after, and we were. They actually made us feel as though we were the only people in Premium Economy, whereas in fact it was full! We were offered a pre-flight drink. We were offered a post-take-off drink. They took our orders for our wine selection for dinner. Out came white linen tablecloths. The trays that came were nice, the food was delicious. The warm and friendly service continued throughout the flight. Moreover, Premium Economy had its own restrooms. The whole flight was a wonderful experience. Westjet is a small Canadian airline, Singapore is a huge international airline, yet they fell short badly. Apart from the comfortable seats in Premium Economy on SIA it was not worth the extra money. We hope SIA will take a leaf out of Westjet’s book and make more of an effort to make their Premium Economy passengers feel just a little bit special.","SIA Premium Economy vs Westjet Premium Economy – Dare to Compare","0" "2022-11-17T01:24:47-05:00","Desktop","4","review","When we arrived at the airport to check in our bags there was a reasonable line of people waiting at the bag check in counters for the airline. This went down reasonably quick. The person who checked our bags in didn't seem to have the best attitude that you would generally expect to receive. Boarding the plane wasn't overly bad, the crew seemed friendly and helpful. The seats weren't too bad. There was a good choice of films and some TV programs, To access the games you have to have an account. The food wasn't too bad, did receive one meal which didn't seem to have been cooked properly so had to get to swapped. The crew came round with drinks fairly regularly and if you wanted anything you could just go to the back of the plane and ask. The hygiene felt better as not flying since covid we were concerned a bit. Overall the plane seemed newer, the crew friendly and helpful. For the return journey, there wasn't any people really waiting to check baggage in, it seems to be self bag check in. The staff on hand to help with checking the baggage in were very helpful. Boarding the plane wasn't too bad and the crew seemed friendly. The plane seemed to be older and more worn as panels especially in the toilets were badly cracked and also the hygiene of the plane didn't seem to be as good as the outward flight. The entertainment was the same as the outward flight. The crew occasionally came round with drinks. The food was ok. Overall the crew were friendly","Good","0" "2022-11-17T01:12:25-05:00","Desktop","5","review","I travelled from Kolkata to Singapore and then from Singapore to Sydney in Sep 2022. Returned in October through the same route reciprocal. In both sectors travelled via Singapore Airlines. Must say that the Singapore -Sydney leg and return was far better than the Kolkata-Singapore. The food and quality of food on board was fine. However during my return leg from Sydney to Singapore i was missed by the cabin crew when serving lunch, till after an hour wait i had to remind them.","Good expereince Singapore to Sydney and Return","1" "2022-11-15T12:38:57-05:00","Desktop","2","review","We flew to London Via Sinapore and the plane to Brisbane was so uncomfortable, the seats hard and when reclined tilted forward making it hard to get comfortable. The staff were good offering refreshments at times although seemed to take a long time to get to serving. a special request meal was basically tomoato and pasta and no extra. The flight between Singapore and Heathrow was better the staff were great. the meals were better. The flight back to Singapore we upgraded at great cost to business class which was great. The facilities are getting a little dated now but it was good and the meals etc were good. The retrun to Brisbane was ok and seemed better than the way to Singapore. We felt dissapointed we did not receive a breakfast or something before arriving as we arrived early in the morning Brisbane time and had not had anything to eat for a while. To add to this, our luggage was damaged. we had it wrapped in Brisbane, but it looked like it had been crushed in something. I submitted a claim and no response and despite many attempts at responding to the online response and also calling, I have had no response and anyone on the phone is not able to assist. I also noticed we did not receive out miles for the Business Class upgrade and again it is still ongoing. I submitted a milage claim online and received it was rejected and now I have had to provide details to try and get it looked at. Woudnt it be in the system????? I used to think Singapore Airlines was a good airline but now do not think so unless you are willing to pay significantly more.","Staff are great, planes average and after service is poor","0" "2022-11-15T04:59:13-05:00","Desktop","2","review","We had to wait 1.5 hours to check in our luggages at Istanbul! After having a great meal at Turkish Airline’s lounge, we cannot helped but to compare how sad our own Krisflyer lounge at Changi has become! Food and cleanliness were just missing! Hardly any top up and food was pretty tasteless compared to Turkish airline’s lounge where fresh breads and cook to order live stations were well manned! We tried several times to ‘book the cook’ and were not given that option. On board the leading and more senior stewardess ( in green and purple) gave great service as usual, however, the junior stewardess in blue kebaya was just rushing and practically panicking up and down the aisle! For a moment I thought I was on Air France again! There was no grace and the nice touches of serving us on bended knees have all disappeared! Bread had to be requested even after mains were served. Tea had to be requested too when desserts were provided. What happened to the satay too?! The route from Singapore to Istanbul had none. At least the Istanbul to Sin had some!! And the worst part was, when we landed at Changi airport, we discovered her luggage wheel went missing! Her Samsonite was damaged! After making the report, Changi has stated they will repair the luggage not replace it!!! So why did we have priority tags on luggage if the bags were going to be so badly mishandled?! We really would like a replacement Samsonite And seriously, pls do review standards. It is not expensive to provide bed slippers automatically especially the route from Singapore ! Why are there double standards? The Singapore to Istanbul crew stated slippers and eye mask were now upon request only, while the Istanbul back to Singapore had all the usual amenites at the seat? We used to be so proud and happy to fly our national carrier. Now we are seriously thinking its better to go on Qatar Q suites. At least we get pyjamas too and dont need to request for cheap slipper on board","What happened to our National carrier??","2" "2022-11-15T00:13:47-05:00","Desktop","4","review","Their crew is nice & polite but the service is not enough on a 19 hour flight you need food too. The food was not great. Their quality & quantity has deteriorated in the past 10 years of my flying experience with them. But the crew has definitely been good and the service is 10/10. ","Nice & Polite Crew","0" "2022-11-14T19:58:00-05:00","Desktop","1","review","***AVOID AT ALL COSTS*** An absolute scam of an airline company, I wanted to change my flight ticket on 20th of April and was rushed to send a confirmation for a flight change before 21st of April which involved a payment of 300 SGD which I agreed to. Upon calling back a few days later after checking that my flight has not been booked over the website, the agent over the phone tried to salvage the situation by LYING to me insisting that my original flight change booking flight was cancelled and instead, I now would have to pay SGD 1700 to rebook the flight change. There was no such cancellation of flights as the flight number of the ""cancelled"" flight was the exact same flight as the one that he proposed. I tried calling on multiple occasions and even though Singapore Airlines admitted their fault for SCREWING UP my booking and LYING to me, they would not change my flight at the original price that was agreed upon. As a result, I had to miss my other travel plans to London. Kudos to you idiots at Singapore Airlines for this. My main issues are these: 1) After rushing me to confirm the flight changes before 21st of April, which I did on 20th of April, why was the flight not booked at the original agreed price of SGD 300. Is it a lack of competence that your staff can't operate a computer? The agent responsible for this is Shifana Khan, Customer Service Executive at Singapore Airlines. 2) When I called to enquire about the unconfirmed flight change, why did your agent lie to me and say that the original flight that I was supposed to change to was cancelled, and try to scam me for SGD 1700? IS IT ETHICAL TO LIE? Unfortunately I do not have the name of this agent as I was too shocked over the phone when I heard this. In summary, if you want to get overcharged for non existent customer service and want your travel plans to go up into flames, use Singapore Airlines. And also do check out their Facebook page to see a log of unhappy customers who are facing/ faced similar issues as me, who had their travel experience spoilt because of their incompetency.","***AVOID AT ALL COSTS***","1" "2022-11-14T01:46:59-05:00","Desktop","1","review","I have flown many times on Singapore Airlines over the past 15 years except during Covid 2020-2021. I was looking forward to my flights booking again, but how the level of service has changed for the worst. Cebu - Singapore was on budget airline Scoot, the low-cost carrier of the Singapore Airlines Group. Nice meal served chicken and vegetables - up to standard for a budget airline. I paid $4 for a cup of tea. I was ready for the usual very good meal on the 2nd leg Singapore to Sydney. It used to be entre fruits with beautiful main meal, This time is was one meal - 6 chunks of chicken on a huge bed of noodles. And that's it. No veges - very plain cheap meal. I had a cup of tea and later an ice cream. Guess what - the meal on the Scoot the budget airline was far better than what was served on the main Singapore Airlines flight. No chance of a second cup of tea - the crew zoomed down the aisles with trolleys so fast, call out and they don.t stop. No drinks later in the flight except just before landing and water only. used to be regular service of juices AND a snack meal 60-90 minutes before landing in Sydney. It appears this airline is making up for lost income during covid by giving less food and beverages during flights. Well on a nearly 8 hour flight on a top reputation international airline you do expect a meal of reasonable quality not at a standard below budget airlines. Best they jack up the price by say $25 and give passengers the food and beverage service they are used to. I also might add I greatly miss the Chess game that was always in the Games in In-flight Entertainment. Chess should be a standard inclusion but they have taken it out. A budget decision?","NOT WHAT IT USED TO BE","0" "2022-11-13T21:55:58-05:00","Desktop","1","review","Singapore Airlines are misleading people. I booked a business class return London to Brisbane which I was supposedly able to change one of the flights complimentary. It is a pure and simple con ! My initial flight was booked back in January cost around 5k My return ticket was for the 16th December but as my project finished early I thought I would return 10 days earlier if possible. Customer care is non existent! I initially tried to alter the return online but once my details were entered the same message... No flights available. I did a search on Skyscanner and saw plenty of flights available. Emailed (customer don't care) They finally admitted after 2 emails there were other flights but my complimentary ticket could not be used. They then said my ticket was upgraded to flex and I could change it. Ok went through the procedure change from 16th to the 6th December the wanted £3,600 more! I then searched sky scanner for the two dates... Price difference £200.00 So where did £3,600 come from. Customer (don't )care said because other online service providers had other packages that Singapore cannot offer?? Never again.","Lies regarding complimentary change of flight","2" "2022-11-13T18:08:13-05:00","Desktop","5","review","As a fairly frequent traveller, I always look forward to peace of mind when doing so, especially as the world is trying to recover from the COVID-19 pandemic. Singapore Airlines gives me that much needed peace of mind, without worries about inefficiency or poor service etc. I really enjoyed my two-way flight between Singapore and New York. The food was amazing on board and the service was excellent as expected. I look forward to flying with Singapore Airlines again.","Peace of mind on Singapore Airlines","0" "2022-11-13T06:47:34-05:00","Desktop","4","review","At the boarding gate, the passengers were kept updated that boarding would start soon. Onboard, the cabin crew members were polite. Could also hear one senior coaching a junior crew. A pity that the selection of movies was limited.","Polite crew, pleasant service","0" "2022-11-12T23:30:13-05:00","Desktop","3","review","It has always been relatively easy to use miles to upgrade on SQ flights. However ever since Covid and them trying to maximise their revenue through customers' miles, it has been difficult to even be on waitlist using miles to upgrade. I contacted SQ customer service centre for assistance to use my miles to upgrade to business class and be on waitlist,. This has always been the process in the past. However to my astonishment today, the CSO informed me that she cannot help to put customers on waitlist anymore. What i have to to is the next few steps below, which i found RIDICULOUS from both a customer's purchase journey point of view. I am sure there are some business objectives behind this, but this is VERY DISAPPOINTING and a VERY HORRIBLE EXPERIENCE from a customer's stand point. Here are what i need to do just to be on wait list. a. Go to SQ website and redeem tickets based on the destinations i want to go - this makes no sense to me or any customers at all because its like we are double booking the same trip. b. If one fine day, i do receive an email from SQ informing me that my waitlist is confirmed, I have to call SQ to inform them. c. Then SQ will advise me how many miles will be used to upgrade to business class. I don't see how the above is value adding to both customers and your CSO. It may be value adding to you revenue in terms of cost savings from the miles stand point, but this process is extremely inefficient and illogical to a customer. Have given this feedback to SQ and really hope they can continue to be the best airline in the world not just in terms of service on flight, but also the entire experience from purchase till in flight to after flight.","Bad Experience On Using Miles To Upgrade","1" "2022-11-12T18:39:21-05:00","Desktop","4","review","Singapore Airlines is a very good airline. But avoid flying Singapore first class out of Paris. It uses the Alliance /Air Canada lounge. When we were there the lounge was so full there was no seating (a Air Canada flight and two United Airlines flights were departing around the same time), there was minimal food (and what there was inedible) , and no drinks- a hell hole. Appalling. It would be better to use the terminal generally. We were taken to the plane by bus. That was not a problem. But first class passengers boarded first followed by a conga line of economy passengers filing past us. Again no problem except for the stares and rude comments from those other passengers- one man stared at me and then almost spat at me saying ""lucky bastard"". The main reason for flying first is to avoid hassles and to be able to relax- this was certainly not the case with Singapore Airlines in Paris.","AVOID PARIS","0" "2022-11-11T22:22:37-05:00","Desktop","1","review","Have been waiting on a refund for more than 6 months and still nowhere. All communications have been through emails and responses have been just generic template responses delaying on the refund. Their international contact number is a joke which never connects.","Never again","4" "2022-11-11T10:08:18-05:00","Desktop","1","review","Singapore Airline's customer service is perhaps the worst in commercial aviation. They are completely unreasonable and greedy. I recently wanted to surrender my tickets on the 1st leg of a trip without any refund or compensation and merely catch the 2nd leg that was already confirmed, and seat assigned to me. SA customer service wanted to charge me an additional $736.00 USD to not take a sold-out flight that they could have certainly could have re-sold my seats on. They forced me to take another airline to the origin city to be on the 1st leg of the flight causing me untold stress, and a possible Covid-19 infection. This is truly the worst and illogical decision making I have ever experienced from a commercial airline.","The most unreasonable customer service in commercial aviation.","1" "2022-11-11T07:55:25-05:00","Desktop","1","review","I know this may sound like a first world problem but the new seats in biz class in SQ are badly designed. I’m usually tolerant of airline seats but this new seats were causing a lot of problems for me. Specifically: leg room - encased in a structure whereby one has to slide up from the seat to fold one’s legs. I’m 187 cm (6’1”), so this may not be a problem for those shorter but the leg room (width and height) severely restricts rotation-ability when lying down as well as trying to get up from the seat. Sleeping was torture as one couldn’t turn or fold their legs. I urge SQ to take a look at Etihad or Qatar for some inspiration!","New seats in biz class","1" "2022-11-10T23:53:34-05:00","Desktop","5","review","This flight was really good as I always choose Singapore airlines, because of their classic but sophisticated meals, seats and crew. I always love flying with SIA on business, no pygamas for long haul flights though... Overall the best airline for me. Tickets are insane now though..","Singapore airlines flight","0" "2022-11-10T21:00:41-05:00","Desktop","3","review","Everything was fine during this flight on an Airbus A380 except the food and the Coffee served on board Really terrible especially Coffee with no taste at all Not in line with the Rest of the prestation","Coffee","0" "2022-11-10T05:41:22-05:00","Desktop","1","review","What a bad customer service. The agent had no authority to solve any problem. I received an email from mySQupgrade to upgrade my seats. What a horrible program. When I upgraded they only upgraded one leg of the journey. Last two days I have spend so much time with them. Now they can’t fix my previous reservation. This is the first I am writing a review for any company. In the future I will NEVER flight with them.","Bad customer service","1" "2022-11-08T06:31:01-05:00","Desktop","1","review","They cancelled the flight now I have to pay the travel agent £50 great!!! NOT They dont care about their customers, if they cancel the flight, we just shoulder the additional admin fee for it to be transferred. No offer for pay per lounge . My original booking was only 2 hour wait from Chianggi now it will be 8 hours. I have to bite the bullet and pay the travel agent otherwise I will lose the seat. I WONT TRAVEL WITH THEM IN THE FUTURE THAT IS FOR SURE","They cancelled the flight now I have to pay the travel agent £50 for rebooking with Singapore Airlines great!!! NOT","1" "2022-11-07T22:11:49-05:00","Desktop","1","review","We flew the SQ 322 flight from Singapore to London Heathrow on Tuesday 2nd august 2022 arriving at London Heathrow at 6am. When we got on the flight the seat part of my daughters chair was missing. She was seated in 54k next to the window. Somebody came and replaced it so she could sit down. We all fell asleep immediately as it was almost 1am in the morning Sydney time. Half way through the flight my daughter realised her socks were wet. We had a look at them and realised they stank of vomit. We then checked all of her toys and our bags that were on the floor and they were all damp and stank of vomit. All of her things, shoes, socks and bottom of her trousers just absolutely stank of vomit and the ground was soaking wet. I can not believe that after such a terrible pandemic my daughter was allowed to sit in an area where someone had so obviously recently been vomiting. Not to mention how disgusting it has been travelling to our hotel in a car with bags all covered in sick and smelling absolutely terrible. I complained to the air steward and asked her to make a note as it was such a disgusting way to have to sit on a long haul flight. We then of course all began vomiting the day after the flight, having been sat in clearly a gastro covered area. Our short UK holiday absolutely ruined, not being able to see my terminally ill father for 8 days in fear of passing it to him, which his immune system could not have handled. This after not seeing him due to the pandemic for 3 years! I understand we flew economy, but at the very least we expected the seats to be clean and sanitary. I emailed the airline through my husbands official Singapore Airlines account, and we heard nothing. I emailed several times, nothing. I only got a response from the airline when I involved a third party resolver government site that helps consumers. They told me nothing had been reported, and that the airline staff deny this even happened. So at the very least they are not logging and recording the changing of seats which must be a safety issue. I find very hard to believe the air steward doesn't remember covering the vomit floor with a blanket and spraying ai freshener over it for us. I also asked her to log it all, and she said she would. The airline said all the attendants had been interviewed but they all deny this even happened. It's not so much what happened, it is more the absolute denial that it even took place. Had I of known they had not logged my complaint on the flight, I would have asked fellow passengers for witness statements - but who would ever imagine they would need to that! Plus it has taken 3 months for them to look into this for me!! We will never ever fly Singapore airlines again.","Vomit covered seat and floor, causing us all to get Gastro!","2" "2022-11-07T12:47:17-05:00","Desktop","1","review","I have flown to Colombo from Melbourne in last December with Singapore airline. I paid 2K .What a disappointment. Every single service pretty much like Budget airline. Top of that they ruin my new Antler luggage . I lodge a complaint at the Melbourne airport and there was no response for months. Then i wrote complaint email with the complaint number , After many months , received a phone call and guy ask me to bring the luggage to Essendon to repair it. I live in South Gippsland. Explained to him how that is. He said he will get back to me. Never happen. Not even a email from Singapore airline. I never fly with crappy airline again. It is not a Singapore Airline anymore. Sin Gap poor Airline.","It becomes a budget airline","0" "2022-11-06T01:27:31-05:00","Desktop","3","review","For a highly rated service the timings, customer service and both digital and in person experience are very average. Definitely choose another airline over Singapore Airlines. Impossible to navigate the help desk online or over the phone too. Poor to average experience and not worth any premium in price, I won't fly with them again, especially not for a flight over 2 hours.","Average at best","1" "2022-11-06T01:15:17-05:00","Desktop","4","review","Recently flew from Manchester to Sydney and return. The outbound flight was over an hour late departing meaning that our layover time in Singapore was reduced to the bare minimum meaning we had to rush between planes. On the return journey the flight from Sydney landed at T2 with the next flight leaving from T3. With no transfer help offered it took nearly an hour to do the transfer meaning once again no use of the Lounge. Now to the seating. On the Singapore to Sydney and return leg the seats were great, comfortable, lie flat seats. However, on the Manchester to Singapore and return leg if you wanted to put your feet up they are at an angle. Also the seat is not lie flat, if you want to lay down the air crew have to convert it to a bed but you are still laying diagonally, so not very comfortable. The service cannot be faulted although the food wasn't to my liking.","OK but not the best","0" "2022-11-05T17:26:46-04:00","Desktop","1","review","Our first overseas holiday together had a real shadow cast over it when Singapore airlines canceled our flight from Auckland to Ho Chi Minh city. Instead of a mere 26 hour itinerary they suggested a 60 hour journey","Flight Canceled","1" "2022-11-05T14:39:51-04:00","Desktop","5","review","We have never been disappointed with our Singapore Airlines experiences. Service was good, food was good, the aircraft very clean. We departed and arrived as per schedule... what more is there to say!","One of the best","1" "2022-11-05T10:15:45-04:00","Desktop","2","review","Although I had checked-in my luggage and paid the excess baggage fee as per Singapore Airlines policy, the airline managed to lose it somewhere between takeoff and the transfer in Singapore. After a gruelling 19 hour flight I landed at my destination only to realise my passport was also was missing. I notified the cabin crew as well as the ground staff at OR Tambo International Airport immediately, and I was told they would look for it and contact me if they found it. To this day, they haven't located it and I had to pay for a passport re-issue which costs twice the price without any compensation from the airline, even though it either went missing or was stolen onboard their aircraft. To make matters worse, I was told that my checkin baggage couldn't be located. I immediately completed a delayed baggage file form, and called the airline and the airport for regular updates regarding my baggage. Eventually, nearly a month later my baggage was located and the airline manager at OR Tambo International very kindly delivered it to my home address. However, despite completing a delayed baggage claims form as I was told to I have still not been compensated for all the costs I incurred as a result of the airline not upholding its end of the deal. I paid the checkin baggage fee, as well as the excess baggage fee with the expectation that it would land in SA when I did. But it didn't, and instead I had to spend money on purchases I otherwise wouldn't have had to make. Moreover, I wasted a lot of time and airtime trying to sort out an issue which wasn't my fault. I have since contacted the airline and the airport countless times hoping that my delayed baggage claim will be processed, but sadly, my efforts have been to no avail. Singapore airlines refuses to take accountability for its horrendous service, and because of this, I will never ever fly with them again, and I urge anyone else who has travel plans to consider flying with a more affordable airline which provides far better service than this.","the absolute worst flight I have ever been on.","0" "2022-11-04T13:35:42-04:00","Desktop","1","review","Hi, I booked flight with Singapore airlines for my family (return ticket from (Sydney to Bangalore 24th December) for my family. I was told by Singapore airlines that my flight from Sydney to Singapore section is changed from SQ8517 to SQ8669 (same date, same time). My ticketing agent is has sent several messages to Singapore airlines for alternative travel options for the last 1 week. Now Singapore airlines is saying we can pay you the money back as all the seats are full. This is unacceptable. How can the seats be full when we have the tickets and we have the confirmation email directly from Singapore airlines. We called Singapore airlines and one person agreed to provide us seats in the new flight. (Ref No: 03735724). We booked this ticket 2 months in advance and booked my mothers surgery based on this itinerary. We are having an extremely bad experience with Singapore airlines. Please honor your commitment and provide us the same tickets on your alternate flight. Best regards Vivek Gupta","Poor experience","0" "2022-11-04T02:30:20-04:00","Desktop","4","review","This was billed as THE AIRLINE - well top deck A380 it was going to be good - and sure the boarding was good - the crew friendly and the seat first class - the movies were plentiful - the seat made a good bed and the pillow and cover were of a high standard - my issue comes from the fact it is billed as one of the three best well - I would question that - it is good - the food lets it down - its not great -the lamb was dry - difficult to get right - and the Breakfast was pretty dire - the egg was awful and the veal sausage un eatable - Drinks were served but no refills - this was a 13 hour flight - you did not get an amenity kit you had to ask for the items you wanted - socks, slippers etc - I have to say that on the same route to Europe Finnair would be as good if not better. They have like most airlines reduced costs and it shows.","A good Airline but not as I was led to understand","1" "2022-11-03T12:12:03-04:00","Desktop","1","review","I used to fly business with sia before Covid but with their ridiculous fares now I tried economy premium (business class ) price previous. Not worth the money It seems flying south from Asia is where they rip everyone as friends flying opposite pay way less Very disappointed and will look for alternatives in future. As they say let your feet do the talking","🤬🤬🤬🤬🤬","0" "2022-11-03T09:45:30-04:00","Desktop","3","review","We reserved seating in Business 9 months before our holiday travelling out from Heathrow to Singapore and return from Penang to Singapore the Singapore to Heathrow, We were given our reserved seating outward to Singapore. The check-in documents confirmed our reserved seating for return journey. Two weeks later at Penang airport we were allocated seating separate from each other. Our reserved seating had been given to two other passengers on our holiday tour who had not reserved seating. Again on our flight from Singapore to Heathrow our reserved seating was given to the same two passengers and we were given seats at the back by the toilets ???? However we must praise the cabin crew. Nothing was too much trouble for them. They were wonderful.","SOMEWHAT DISAPPOINTED","0" "2022-11-02T12:52:49-04:00","Desktop","3","review","Airbus 350..business class…the seats were obviously designed by the same person who designed Auntie Ann’s pretzels. Flat but twisted…angled to the side with a small hole for your lower legs and feet. Depending on which side of the aisle you’re on, you can lay on your left side or right side, but not both…you scrunch your torso into an “S” shape. Okay, I’m 6’-2” …someone 5’ wont’ have the same challenges.. Jet Blue Mint experience is FAR better…","Nightmares","1" "2022-11-01T22:38:19-04:00","Desktop","1","review","Purposely bought my ticket direct with Singapore Airlines so I could change my return dates. Ticket included free date changes. Singapore Airlines have now closed off their K class seats indefinitely meaning any date change for my return flight will now be costing me $600 - a new one way flight is $500! Extremely disappointed and not happy with Singapore Airlines. If you're booking a ticked and hoping to change return dates and only pay the fare difference if any - BEWARE","Don't expect the promised FREE date change!","0" "2022-11-01T21:57:37-04:00","Mobile","3","review","As I have travelled through delhi to Perth with return journey and my personal experience about the service standards of back office is not good. I will suggest to avoid 100% if you wish to travel under corporate booking with Singapore airlines. Because they will completely make you dependent upon the corporate booking agent. You will be treated as refugees and not as client of Singapore airlines… must avoid….","Not recommendable","0" "2022-11-01T10:13:10-04:00","Desktop","2","review","The Pro's The width of the lie flat beds The service (except for last time) The showers in SG The Con's The price Rebooking a flight is always a nightmare. The Business fares come in Lite, Std and Flexi. If you want to rebook on Lite it is virtually impossible. I checked for 3 weeks (no flights fot Lite, and only 1 for std!) I regard it as a con. $4k pp to change! We have flown with SG Air for 15 years, but are trying someone new, and will never fly again with them.","Business Class","0" "2022-11-01T08:58:17-04:00","Desktop","4","review","Flying on Singapore Airlines used to be a total treat. Not anymore. Seats are comfy, food is OK, but the little ""extras"" that made SQ so special seems to disappear as the airline is obviously becoming cost conscious. Still better than most, but not excellent anymore.","Lowering standarts ?","1" "2022-11-01T06:02:04-04:00","Desktop","1","review","Now tried for 3 days to log in as Kris Flyer. Changed my password etc multiple times. Still cannot log in and my experience mirrored by countless others it appears. No customer service. My last flight left late which meant my luggage didn't make my connection at Changi so arrived in Hanoi with no hold baggage. Had to return to airport next day to collect. No a word from the airline re apology etc. Will never use Singapore Airlines again. They are apparently in deep economic trouble which is ONLY due to poor customer service/ management and NOT because of Covid, world current economic climate etc.","Lost the Plot","0" "2022-10-31T15:38:59-04:00","Desktop","5","review","First time flying Singapore Airlines. The plane was an Airbus; good leg room in Economy seating; the free headphones were much better than the ones on other airlines. Entertainment selection was good - listened to a BB King album, then George Michael. Didn't watch any movies because it was a short flight, but there was a pretty good choice in different genres.s The lunch was tasty - rice with ginger pork and chocolate ice cream for dessert. Gate and cabin crews friendly and efficient.","first time but not the last","0" "2022-10-31T08:16:33-04:00","Desktop","1","review","Had to rebook my Business class flight and called Customer Service 5 times - and received 5 different answers. After call2, I asked for a summary of agreed actions of the call, which I was refund. Calling back, as Singapore was still not able to rebook me, I received completely different information about rebooking opportunities. Flying Singapore Airlines is joy, having to discuss any issues with a customer service representative a clear disaster!!!! Never again!","Be happy if you never have to talk to a Singapore Airlines Customer Service representative","1" "2022-10-30T22:05:44-04:00","Desktop","2","review","We have flown SIA in Economy for years and years. The friendly service and great food is what always brought us back. On our most recent flight on 31 August 2022 from Brisbane to Singapore it was so different. The staff were surly and had a particularly poor attitude towards caucasions. They were friendly enough towards their fellow Asians. We have never experienced this before on any airline, but found this particularly surprising in an airline like SIA. We did a further flight in early September in Premium Economy from Singapore to London - see separate review. Lift your game SIA. We won't be back. We did not feel welcome.","Nowhere near the calibre it used to be","0" "2022-10-30T03:11:28-04:00","Desktop","1","review","The Boeing 737-800 had a business class cabin for 12. The seats must have been taken from a provincial bus somewhere in the 1970s and bolted onto the floor of this aircraft. They had no redeeming feature. The recline was almost unnoticeable, The footrest had to be brought up 6 inches from the floor by manually pulling on a lever that seemed obstinate. We had bulkhead seats - there was zero stowage; the pillow and the blanket were in our laps (unless we put them behind our backs and made our ride more uncomfortable than it already was). The entertainment system comprised an iPad with headphones. The food choice was limited, and the wines even more limited. One red (a cheap Chianti) and one white was all that was available. This was a 5-hour flight that was uncomfortable from beginning to end - to put it mildly. Couldn't wait to land in Kathmandu. And this was after paying more than $3,000 each for a Manila-Kathmandu-Manila ticket (via Singapore), Shocking! We chose NOT to fly on this aircraft on the return journey; didn't make much sense in sitting bolt upright for 5 hours at night when a business class seat should be offering you some semblance of lie-flat. Never again! This was a complete rip off.","SQ 442 - Get a Better Plane for the Singapore-Kathmandu Route!","1" "2022-10-29T19:17:40-04:00","Desktop","1","review","Singapore Airlines (SIA) is terrible Outbound I fly with a piece of medical equipment called a portable Oxygen Concentrator (POC). During long-hall flights, I always request the seat with a 10A outlet socket that can be used for medical equipment Every long-hall aircraft has these. Normal outlets for laptops etc. are 5A, so will trip out. Contacted SIA on many occasions to ensure the appropriate seat was reserved. Silence from SIA until a few days before departure so there was doubt about my departing Australia up until the morning of my departure on 10/8.22. My travel agent’s last words to me were “good luck”… Luckily, I plugged in and the flight to Singapore was uneventful. Changi Airport: Taken off 2 flights in Singapore as the seat with the medical equipment (10A) socket was taken. Medical equipment sockets (10A) are always bulkhead window seats. Staff had no idea about these power-points and insisted that I was using the wrong adaptors. On the second disembarkation, I was shouted at and abused by 5 members of the public on the plane, who demanded that I was removed from the plane as they had connecting flights and I was delaying departure. I remonstrated, advising that it wasn’t my fault and was told by SIA staff to “calm down”. My luggage was unloaded, taken to some holding area and I was advised that as it was now past midnight, I was to be put up in an internal hotel in the airport, so my luggage had to be retrieved and taken to my room. Settled by 2am. 20+ hours at the airport. Advised that I was to be flown to Manchester rather than LHR. No options given. Purchased duty free booze that was put in my luggage. Escorted to the 3rd flight with my luggage just fitting through the hand luggage x-ray machine (why?). Managed to book 2 nights at Manchester at my cost, to put me back on schedule for my trip to Oxford. My meetings at West Wales were cancelled. Arrived Manchester, one day late, where I didn’t want to be and found the duty free had smashed and killed my laptop. ------------------------------------------------------- No news from SIA apart from one email advising that an investigation was underway. Return 1/9/22: Arrived at LHR at 10am for a 10pm flight and made a beeline for the SIA office to ensure there would be no problems. Advised that all was noted and ok. A staff member (Michael) visited me at the coffee shop to discuss my flight and insisted that all was sorted. They still had no idea about a 5Amp vs 10Amp outlet socket, nor the minimum of 2 x 10 Amp medical equipment outlet sockets that are on all 777’s, 350’s and 380’s as I discovered after talking to a SIA engineer later in Singapore. Put on a flight 2 hours before my scheduled flight and I was suddenly upgraded to first class (I can guess that they were advised that there was a plug available in 1st class and a movable customer there, but not business class on my booked flight) and on boarding, noted that the occupant of the window, bulkhead seat had been moved to a centre seat, so that I could have the required seat. I plugged my POC in and immediately tripped the power. A 5 Amp socket. More garbage about correct plugs and adaptors offered by staff. It’s not the plugs, it’s the outlet sockets. This engineer guy arrived and advised that the medical device sockets are for emergency stretcher cases and the like, but are regularly used by people with POC’s and Cpap machines. He pointed out the socket underneath the window, slid open the cover and there was the 10 Amp outlet. Surprised staff from SIA took photographs and admitted that they didn’t even know the existence of these sockets. More garbage about correct plugs and adaptors offered by staff. It’s not the plugs, it’s the outlet sockets. The final flight home on the 777 was finally sorted out and I was given a window bulkhead seat 18K. The power supply for this flight came from overhead power outlet (with a Medical Cross sticker on the small overhead locker) without problems. All should be OK now if SIA realise and admit that they had no idea of what was going and train their relevant staff. Absolutely no one knew what to do as I advised over and over again, to no avail. Complete incompetence. When I book with Qantas, the note in my file immediately allocates me the window bulkhead seat that has the 10Amp socket on any long-haul flight. I have no choice. This is done at time of booking (which I normally do 3-4 months in advance) to ensure no other passengers book my required seat. Simple, isn’t it? Not for SIA and a terrible experience for me. I sent SIA my Qantas medical clearance form (unrequested) as they had not requested a SIA form and I was worried, from previous experience, with their silence. Finally received SIA form very late, returned asap and that’s when things went downhill. Questions about oxygen flow rates, pressures? Who is running this section of SIA? One call to Qantas, once, and all is sorted. SIA need to lift its game markedly if it wants further business. A terrible; no disgusting way to treat a customer. Certainly destroyed the memories of my holiday. Extra transport and accommodation costs were incurred but SIA have never offered any recompence. Long planned meetings were cancelled due to being transported to Manchester instead of London. SIA has done nothing and has not advised if they have changed their operational procedures to ensure that this sort of stuff-up does not occur to anyone. Stoney silence from SIA confirms, in my eyes, the contempt that they hold for customers, even top dollar Business Class passengers like me. I would strongly urge anyone considering booking with SIA to seriously reconsider their plans, as I would not want anyone else’s holiday to be destroyed by this uncaring company. Two months after my return flight, There is still nothing from SIA. Caveat emptor. David Astin P.O. Box 3157 Port Adelaide South Australia","Singapore Airlines (SIA) is terrible","0" "2022-10-28T23:04:56-04:00","Desktop","4","review","Singapore Airlines is one of the best airlines in the world. We did several flights with them including this one which was on time. The good are the food, beverages, customer service and entertainment which are all excellent. Unfortunately where this airline and most others fail in the lack of legroom and comfort in economy where they cram in too many customers to improve the bottom line. On this long haul flight, for a tall person it is torture and uncomfortable.In future I need to review whether I fly at least premium economy or possibly business next long haul flight.","Long haul flights in ecomomy are tough","0" "2022-10-27T05:58:41-04:00","Desktop","1","review","Singapore airlines used to have excellent services. However, recently after the pandemic, the service level has gone down tremendously and it is really frustrating to book a flight.","Service has gone down tremendously","0" "2022-10-27T00:48:40-04:00","Desktop","2","review","I have a mixed review for SIA. The inflight service was excellent and the staff on the both to and from Kuala Lumpur were excellent. However, the customer service in Changi is terrible. Our flight from Kuala Lumpur to Singapore was delayed by 50 minutes and SIA had changed their schedule, so we had a 10 hour stop-over at Changi. Our request for a meal vopucher or the use of a lougnge was refused. Apparently SIA no longer provides meal vouchers. This came as a bit of a shock to us as we have been flying with SIA since 2008, sans the Covid years, and they were well known for their customer service then. Not anymore.","Bad customer service/ good inflight service","0" "2022-10-26T20:20:58-04:00","Desktop","5","review","Singapore Airlines might be slightly more expensive that other airlines. However the customer experience makes it 100% worth it. Flights are on time. Flights are not cancelled randomly. The staff on board is incredible. The business class seats are amazing. The economy ones are ok too.","Best airline in Asia by far","0" "2022-10-26T05:27:18-04:00","Desktop","1","review","post- Covid19 left Singapore Airlines with very poor customer service and false advertising when it comes to their complimentary rebooking policy, and the customer service communication process is poor. I went to rebook a flight, had to call because their system wont allow one person to change their flight when booked with other people. looked at new itinerary and person booked me on a flight without confirming the time i preferred. She advised me she had to separate my booking from the others to allow me to change my flight. said to login and now change it. Hung up to follow her instructions and the flight had 2 return flights (1 x that she hadn’t asked me the time in the day i wanted to fly for the new date and the other the old flight) and the button to change my flight was greyed out. Called again and customer service said they could not change my flight because i had already used to complementary booking service. I explained she that wasn’t the case because previous customer service said they split my booking from the other. She then said it was going to cost $750 to change the time of the flight on that day. I said ill leave it at the selected time. 3 weeks later went in to book my seat and meal and noticed the flight on the 19 had disappeared and reverted back to the 17th. Called customer service again and she said there would be now $1200 fee to change the flight from 17th to 19th. Said why? i had it confirmed flight on the prior booking? she said it was confirmed but not ticketed and lapsed because i hadn’t paid $580. Said no one had informed me that i needed to pay $580 to book the flight, and i had a complementary booking so shouldn’t have needed to pay a change fee. She said its now changed the economy seat type and refused to allow me to book the ticket that was originally booked for me even though the poor communication and booking process was a Singapore Airlines issue. Have asked to speak to the Manager, she obviously didn’t me to speak to the manager because then instead of asking to book in a time to call, as she did before, she informed me to be available for 38 hours for a call. I raised this issue, and she begrudgingly agreed she would book in the call for tomorrow morning or same time next day. I am awaiting a call now from management.","Post-covid19 Airline takes a dive and now has very poor customer service communication","0" "2022-10-26T01:43:43-04:00","Desktop","3","review","Was a bit more cramped than we remembered for the A380. Have they added some rows in economy.? Welcoming smiles was great, service was very good from boarding to disembarking. The flight was full and it took 1 1/4 hours to check in at T2. Food quality has declined, no fruit to start any meal with, just straight to main course, some cheese, and an ice cream later on. Menu choice is uninspiring - cutting costs? We normally fly Emirates, better food, better IFE more comfortable seats but this time Emirates we’re significantly more expensive with less flights to choose from.","A bit more cramped than we remember.","0" "2022-10-25T08:28:30-04:00","Desktop","3","review","Over rated and under performed. Good: Cleanliness. Check in. Entertainment. Flight attendants. Average: seats. Food taste. Poor: the flight from JFK to Frankfurt. No water or services in between meals. Very poor: Food quantity. Seat space with fully reclined front passenger. Boarding and disembarkment process. Unacceptable: JFK disembarkment process took 1 hour of seating on the runway. JFK lugguage handling took 2 and a half hour caused misconnections. Don't fly on Singapore Airlines A380 aircraft economy class. With so many people and with low priority toward economy class, you feel you are not welcome from food quantity, embarkation and disembarkment, and lugguage handling. Singapore Airlines class focus services are sacrificing the economy class travelers and making their trip experiences worst than other airlines on a smaller plane. My family paid 150% more for the same trip than flying competing airlines based on the Singapore Airlines unearned reputation and we were disappointed.","Disappointment","0" "2022-10-25T06:46:16-04:00","Desktop","1","review","I am beyond frustrated writing this review. I have never experienced such unprofessional behavior in my life. I wanted to change my date of departure so I tried to change it through the Singapore Airlines website. I tried to pay the difference in the fare as shown on the website. My payment could not be processed after trying for the last 8 days. I finally gave up and decided to contact the staff. After I filled in the online form for assistance with changing my date of departure, I got vague emails from them. When I put in another request for assistance, I got an email stating that my itinerary had been changed and that I had until the end of the following day to pay the fare difference and have my ticket issued. It did not say how I was supposed to pay the fare difference and get my ticket. I emailed the same person that sent me the previous email about my change in itinerary. In the email, I mentioned about the following day being a public holiday in my country and that there was no Singapore airlines office in my state. I asked if they could provide me a link to pay online and have my ticket issued. I am still waiting for a response. I will never fly Singapore airlines ever again. The worst customer service experience I have had so far. Will never recommend Singapore airlines to anyone.","Worst customer service","1" "2022-10-25T05:37:46-04:00","Desktop","2","review","Singapore Air Arrogance and Bad Services I would rate myself as a reasonable frequent flyer, having traveled in Asia at least 4-6 times a month and long haul at lest 1-3 times a quarter prior to Covid. Over the past 14 years I have always made it a point to fly Singapore Airways because of there outstanding service, and of loyalty shown its customers in the past, this is with the exception of the past 4+ years. Over the past 4 years I have gone out off my way to avoid flying SingaporeAir, choosing any other airline but SingaporeAir due to the following reasons : 1. The arrogance of ground staff 2. The quality and state of the lounges 3. The total lack off service and complacency from ground and checkin staff 4. The difficulties in making changes to bookings 5. The lack of long term customer loyalty recognition. 6. The pure greed Over the past 4 years I have written to SingaporeAir multiple times, relating to my bad experiences with a standard response “thank you for your letter/email your concerns are being addressed and we will get back to you”. To date I haven’t heard a word from SingaporeAir, not surprisingly given there arrogance. Once again I have tried SingaporeAir, and guess what? “surprisingly it has got worse”. I have recently (4+ years) been flying Qatar Air and have found the service, willingness to help, loyalty to frequent flying customers exceptional and the overall flying experience to be much better then SingaporeAir. If you are flying long haul I will strongly recommend you try QatarAirlines and avoid SingaporeAir at all cost.","Singapore Air Arrogance and Bad Services","0" "2022-10-25T03:49:22-04:00","Desktop","1","review","When I booked my flight I had tentative dates. Singapore airlines stated at the time of booking that I could rebook my flight and only pay the difference for a new flight. I have now gone to rebook my flight twice and have had no luck in being able to rebook my flight. When I search on the Singapore Airlines website, there are plenty of economy seats to book. However, when I try to convert my ticket to these dates with available seats, I am told these seats are reserved for 'new customers only'. There are therefore no dates I can change my flight to, rendering their rebooking system as completely useless and a total scam! If you are unsure of your dates, by no means trust their rebooking system. I now have to forfeit my flight without a refund. What a complete joke.","Do not trust their rebooking policy!","0" "2022-10-25T00:30:14-04:00","Desktop","1","review","I am not one to normally leave a bad review, and can expect that things can go wrong. But singapore airlines ruined my trip of a lifetime. From Booking, to flights, to overhaul experience. Never Again...Paid for seats at a very early stage for myself, wife and three grandchildren. They cancelled those seats, and moved us to other seats, where we were separated. Felt like the staff did not want to be on the plane. Left some of our luggage behind, and it was a absolutely farce trying to sort. Lots more happened and the only good experience we had, was when we used internal flights in Australia that were subcontracted by Singapore airlines...","Never Again","0" "2022-10-24T13:45:55-04:00","Desktop","2","review","I originally booked this return flight as being a 777, but they changed it to 350-900. Not so nice. SQ238 outbound, then the two short flights to HCMC, return SQ227. Used to get breakfast pre pandemic with this flight. Not any more. SQ needs to realise the last memory of the flight is starving passengers who have to nick to Maccas on landing. Not good enough. Not for a flight that cost thousands. SQ was in the red now is in the black so it is time to bring back the service that SQ was famous for. I think everyone on my flight was as bitterly disappointed as I was. I guess they are No 1 in first class, and have given up even trying to compete with business. Maybe it is time to move on. I will look for the cheaper option next time as the best is no longer the best.","Going Down the Gurgler!","2" "2022-10-23T18:59:32-04:00","Desktop","5","review","Flown many times with SQ. No complaints, just compliments. Staff are fantastic. Food is adequate. Wine from Chile very nice. Of course in economy room is limited. Of flight entertainment is great and easy to use. Finally, always feel safe. Singapore, the country, should be proud with their achievements. Plenty to see and do. People are marvellous. Helpful!! And racial harmony, as it should be.","Second to none.","0" "2022-10-23T10:01:19-04:00","Mobile","5","review","My wife and I recently resumed our regular trips from the USA to the Philippines post pandemic. We decided to try Singapore airlines and flew aboard the famous SQ21 flight Newark to Singapore just shy of 19 hours, touted as the world's longest regularly scheduled flight! As an aviation buff I was stoked to experience this long flight, having flown 16.5 hours I figured what's a couple more hours. First of all, there is no economy class on these flights. It's a premium economy and in price comparable to what the competition is charging for economy. That being said, the seats were so much more comfortable, larger, more room, exceptional leg room and the premium economy cabin is in a 2X4X2 configuration. Traveling as a couple my wife and I enjoyed a two seat row to ourselves, which was awesome not having to disturb a stranger to get up mid flight to use the lavatory or stretch your legs. If you travel solo they offer phenomenal single seats that come with extra inflight storage. There is an additional nominal fee for these seats if I'm not mistaken but well worth the money for a long flight like this if you're traveling alone. The food was very good for airline food. You have two options, choose from the inflight menu or log in to the website preflight and choose the ""book the cook"" option which not only gives you a choice of gourmet meals but you'll get your meal first! So take advantage of this if you fly with Singapore airlines. The Singapore airlines cabin crews are second to none! The service was exceptional, they are so well trained, so friendly, attentive and professional, we can't say enough good about them! The Aircraft itself was an Airbus A350-900 in the ULR configuration. "" Ultra Long Range"". It was a beautiful airplane inside and out. I was an aviation buff was able to appreciate the design and sound and feel of it's very powerful and reliable engines. I was very very pleased with the whole experience. This was just one of 6 flights we recently flew to and from the Philippines from Newark NJ/NY 4 of which were with Singapore airlines. I've flown aboard their competition and I can tell you Singapore airlines is the best in my opinion for long haul service US to Asia. We will be flying with them again next year for sure without question. Thank you again Singapore Airlines for the great and memorable flights we really enjoyed them! ✈️","Expectations Exceeded","1" "2022-10-22T21:12:35-04:00","Desktop","5","review","I lost my iphone together with my ID, and credit cards during a flight inside the plane from Singapore to Bali. It was not straightforward on who and what number to call for lost and found but decided to go straight to Denpasar airport after a few days and ask. The airport employee said there’s a match and that I should come back the next day since the Singapore airlines office is closed for the day. I went the next day and got all my lost items. I’m so thankful to all the honest workers!! I already accepted the fact that I’m never getting my things back but I did. Thank you to all the airport and Singapore airlines employees!!","Found my lost iPhone, ID, and credit cards","2" "2022-10-22T20:01:55-04:00","Desktop","3","review","Our overnight flight in business class was inferior to other airlines such as Emirates, Qatar, Etihad and Qantas. Other airlines provide hot towels, pyjamas, amenity kits, mattress for fully flat bed and a turn down service and breakfast. Not Singapore air on this overnight flight from Singapore to Australia. Emirates premium economy is far superior to Singapore Business Class. Singapore air cannot blame Covid for these petty penny pinching measures, what are they thinking, sadly I have booked with Singapore Air for a trip to Europe in April next year, if things don’t improve, that will be my last.","Not world class","0" "2022-10-22T06:44:07-04:00","Desktop","2","review","This is my 3rd trip within 6 months to or through Singapore and each time something goes wrong... luggage missing, rebooked on LCC instead of SQ or delays and poor handeling of the same. While I used to praise SQ as THE BEST carrier since over 25 years, COVID situation might have reset this Gold Standard to or near '0' In General it’s minor issues first world problems but services I have received elsewhere and would expect when flying with SQ and through Changi Airport. Delays etc. happen but then it comes to how it is handled. It seems bureaucracy is more important than customers. And as long as everyone follows his line no one seems to be in fault. SQ and Changi Airport managed to be put on my “avoid if possible” list of travel.","SIN - Still one of the Top carriers? Doubt it.","2" "2022-10-21T18:32:38-04:00","Desktop","3","review","What happened to this airline?? What used to be stellar service has become a worn out effort of ""fake-smile"" service by a tired crew. Friendly but that's it. No amenity bags, no coat hanging and the most lousy meal service we have experienced on any airline in the last 5 years. In business class! below enconmy class standard of other airlines. On our four flights our meal choice was ""out"". Food quality was so bad we tasted it and didn't finis it. All on one plate, no starter or desert cart. Moderately comfortable seats in the 350-900. Seat comfort in their new ""short-haul"" 787-10 is a joke however. How is it possible to completely disregard passenger comfort in a 1-2-1 seating arrangement?? SIA manages to do exactly that. A cramped and claustrophobic seat, impossible to eat comfortably as the seat tray is as challenging as in economy. What a downfall. And I almost forgot: now they are running late as the other airlines. Never again","used to be one of the best, down to average","1" "2022-10-21T06:41:25-04:00","Desktop","5","review","We traveled from LAX to SIN and then on to DVO on Scoot. We had an amazing experience and it was easy to see why SQ has been one of the best airlines in the world. The Long-haul portions of our flight arrived ahead of schedule and the crew was amazing. Seating was spacious and comfortable and the food was delicious. Serving my children their food first was a very nice touch. We look forward to the opportunity to fly SQ again in the future!","Great Airline!","2" "2022-10-21T02:47:41-04:00","Desktop","1","review","Extremely poor service when luggage offloaded at wrong airport then held for a week. No help until return trip then only because of customs intervention at Delhi Airport.. Lovely lady helped eventually at Delhi airport. Two complaints weeks apart to Singapore Airlines and since returning to Perth and completely ignored. Loved this airline in the past. Would only use them now if no other option. Extremely disappointed. Trip excellent, staff great on all 4 planes. Excellent COVID management but let down by supposed support staff. Cost me money and ended up living out of a backpack for a week in India. Good experience but I didn't need it.","Poor Support Service","0" "2022-10-18T20:32:38-04:00","Desktop","1","review","This is the most ridiculous thing I have ever heard. We attempted to book additional luggage (10kg) a week in advance of our 14 hour flight, and were quoted over $2000 to do so. Singapore Airlines you should be ashamed. 10KG extra luggage costs more than the entire flight.","$2000 For 10KG extra Booked in Advance of the Flight. Most Ridiculous Thing i've ever heard.","2" "2022-10-18T17:20:47-04:00","Desktop","1","review","I booked my flight Melbourne to Macau with a 13 hour stop in Singapore originally ( departure 18/11 and landed on Macau 19/11) via third party website. The connected flight to Macau is operated by your company owned Scoot. Even though SQ provides a month notice on the flight change (Singapore to Macau) from 19/11 to 20/11, there is no reason provided by any of the airline parties plus your company ruin my whole isolation hotel and PCR test arrangement. Doesn't your company realize how bad / tough to arrange the isolation hotel reservation in Macau. Absolutely both SQ and Scootfly know well with the COVID zero policy in China and Macau!!! Of coz SQ never knows how difficult it has been for me as a healthcare worker to arrange the very first trip and negotiated a 4 week annual leave with two bosses, two jobs since COVID pandemic occurred. I understand SQ may not have much power to modify my booking due to the third party policy; however, I confidently believe SQ still responsible for this issue. It is your company's decision to cancel the flight on 19/11 and rearrange it to 20/11. If I keep my current flight date, I am going to get stuck a day and a half in Singapore and need to solely arrange another accommodation and meals on my own cost while waiting for this new flight time. I don't think SQ is going to compensate me for things!!! I contacted to the third party agent and still was unable to change the departure flight date whatsoever because the third party is required to both send a request and confirm with SQ prior to modifying my booking. It makes me so stressful and anxious about the whole situation. Moreover, It's so outrageous and unacceptable to let me expect additional cost/fee for the departure date change. How disgusting it can be to ask a customer for paying additional fee for departure date change on top of the flight fare because of your flight rearrangement/ cancellation. The SQ customer call centre is disappointingly hopeless and helpless to handle customer issues and enquiries. When I called the customer call centre, the representative simply referred me back to the third agent and couldn't be more than happy to hung up my call ASAP. What a ""great service"" from a top 3 airline company ! At the moment, I am still waiting for the response. How can SQ torture me like this? The crazy thing about the issue is, SQ website is still selling the flight ticket on the same day which the flight to Macau has been cancelled and rearranged by Scoot Fly. Your website is really misleading and trapping your customers!!! Is it that difficult to let me fly back home to see my family after three years of waiting? My another bad experience with SQ was my trip to Istanbul from Melbourne in 2019. SQ cancelled my flight from Melbourne at the last minute without sending notification email/ SMS. The only explanation I received from the check-in crew about no notification was “the issue was occurred less than 4-5 hours, we won’t announce it publicly with that short time frame”. What a dumb policy ever!!! When I lived in the US, flight change is normal but I always received update/ notifications from airlines. That’s really a hallow excuse to not make update transparently to the passengers. This is not the end of the story. The same last-minute flight cancellation happened for my returned flight from Istanbul in the same trip. I ended up staying in Istanbul airport for 12 hours. The whole returned trip journey was 35+ hours with two stops in Malaysia and Singapore. I have flown with S@ since 2015. I have witnessed your service quality, transparency and customer-issue handling have gone downhill significantly. The top-notch customer service has become history !!!! If I had had options for my Macau trip, I would never and ever have considered SQ. I totally understand SQ has recently shifted its focus to business/ first class only and now doesn’t value economy-class customers no more like Cathay Pacific. It is questionable how your company captures one of the top 3 airline spots in the world comparing to your competitors Emirate and Qatar !!!!! Maybe your company pleases business and first class customers well to receive that high ranking !!!! Definitely no satisfaction from me your economy-class customer. I don't even want to conclude that SQ is being racist to the economy-class customers. If I can give them negative star on social media, airline review websites or airline ranking polls …. I would not hesitate to do so.","Terrible Experience with SQ AGAIN","1" "2022-10-18T13:38:11-04:00","Desktop","2","review","It seems that Singapore Airlines is focusing on business and first class clients only. Economy clients do not play a role in their service strategy at all. Anymore. Once a very service oriented and reliable airline it seems to fall behind average. Service Center – a nightmare For some reason our paid for seats were changed by the system and there was nobody who was able to help in a reasonable manner and within a reasonable amount of time. It took hours of multiple dialing in and waiting. The service centers in Europe and Australia are not reachable for hours. Very long holding patterns in Europe. The dial in options are limited. You need to very patient. Unfortunately, the service representatives are way over their heads. They are not able to change anything without the consent of their bosses. Promised return calls were not made. At the end we had to accept a worse seating solution than what we paid for. A better solution was never offered. A return of pay was not offered. On board service - average The post C19 rules have been dropped. Boarding is as you please. Very chaotic at times. Boarding takes forever. None of our 4 flights from Europe to Australia and back was on time – none! Food quality has suffered tremendously. The taste, the texture and the temperature of food is average – best case. The A350 is a very loud and poorly climatized plane. Cabin temps were extremely low even though multiple passengers were complaining. The on-board entertainment system had to be rebooted. The choice of inflight entertainment is limited and obsolete. Staff – friendly Staff is friendly. They have very limited options to make up for mistakes but do it with a smile.","Poor customer service all over - downfall of an airline","1" "2022-10-18T09:09:57-04:00","Desktop","1","review","It is really upsetting that they don’t allow for advanced online seat selection. Thus I have to reach airport 3 hours before the flight just to secure a seat which I prefer. Sigh. And their leg room is smaller than other flights like Emirates which is a bit uncomfortable for long haul fight.","They don’t allow seat selection in advance","0" "2022-10-18T03:22:48-04:00","Desktop","4","review","Overall experience was very good. Covid has played hell with the airlines and people's expectations. The Standard of this airline may have slipped a bit.","Very good experience, but need to improve to be No 1, again.","0" "2022-10-17T22:50:25-04:00","Desktop","1","review","Absolute worst experience! They keep changing my booking (for my trip in December) every time resulting in missed connections and long layovers. They don't even offer hotel accommodation for the long layover as compensation for the fiasco that they've created! At this point, i still don't know if I'm going to be able to take this flight—in limbo! Pretty sure I'm not going to book with this carrier ever again! Will save me a ton of headache and stress!","Endless saga of changes to booking","0" "2022-10-15T20:40:29-04:00","Desktop","5","review","Best experience I have traveled with Singapore airlines I was sick they care for me a lot like family . Thank you Dave , and his team .Thank you Dave, Alvin , Vince, Tim, pear and avdrey SQ406","SQ406","0" "2022-10-15T12:32:51-04:00","Mobile","1","review","Returning from Norway we flew Singapore Airlines on two long haul flights, Heathrow to Singapore and then Singapore to Melbourne on their Boeing 777-300ER. Although we were in Premium Economy, there was nothing premium about the service. For starters there were no complimentary amenity bags despite these being long haul flights. When requested, it took the crew member a long time to return to us with an old looking amenities bag which had obviously seen better days. All it had was a cheap pair of orange socks and a toothbrush/toothpaste. The food was nothing to shout about and the service was inattentive. The seats were uncomfortable and trying to find a comfortable position to sleep even with having taken a sleeping tablet proved difficult. What was truly disappointing was the fact that the toilets had to be shared with Economy. It meant a walk to the back of the plane to join the always long queue! Definitely not a premium service and not worth the money spent. Standards have fallen due to complacency! Won’t fly this airline or recommend to anyone else. Another airline now wears the crown; we’ll definitely consider the other airline.","No More the Gold Standard!","2" "2022-10-13T23:19:25-04:00","Desktop","1","review","I Made a mistake on booking an upgrade, tried to get SA to cancel like within 20minutes. I upgraded the wrong flight! But at the same time I was half asleep and didn’t think SA would ask to if I wanted to upgrade on a short leg of my trip, and the second leg of my trip. They would not help, quoted T&Cs, spoke to me like robots who read from a check sheet. No compassion horrible service. Clearly terrified of showing any compassion. I didn’t want a free flight or anything, I just want to cancel the upgrade. Will never fly SA again, the onboard service is always the best, but let down my politics and office staff. To just quote T&Cs all the time and take the stance they have, is some big company bully. T&Cs that clearly protect them but not the customer. They state they can cancel an upgrade when ever the want, but same reversed they can’t! These people forget that without the customers there is no company. And from time to time, idiots like me make a mistake! Just another robot company, in it for the money and nothing else.","Worse customer service ever! Do not waste your money with them!!","0" "2022-10-13T05:28:54-04:00","Desktop","5","review","For this flight, the experience of clearing immigration and customs at New Delhi Airport was one of chaos and delays. So finally being able to board this flight in business class was a massive relief. It was very pleasant to be greeted by the crew by name, shown to the spacious 2017 business class seat (following a late decision to upgrade), and finally relaxing in the new environment. I took full advantage of the amenities, enjoying a glass of champagne (lovely) after take off, followed by a Singapore Sling (a little too sweet for my taste) and trying the Krisflyer Sling (much nicer than the former). I had also 'booked-the-cook' for my meal but have to say that the lobster thermidor (served as brunch), while still tasty, was not as enjoyable as previous iterations. It was a relatively smooth flight except for the turbulence we experienced over a portion of the Indian Ocean (apparently, a common occurrence). The in-flight experience on Singapore Airlines is one of the best in the business and I had no problems finding one or two movies that piqued my interest. The graphics on the flight navigation display were excellent - I would agree with previous reviewers who suggested that having several external cameras would have been fantastic. I also tried the seat in lie-flat mode, and found that without bedding, it was a little uncomfortable so chose to sit mostly in a semi-recumbent position. Overall, a very good journey!","First time in business class on a Dreamliner","1" "2022-10-12T18:54:15-04:00","Desktop","1","review","We have been so let down by customer service at Singapore Air after buying business class tickets from the US to Vietnam that were fully changeable and refundable, so it was a pretty penny spent. Our flight originally was in February and due to COVID restrictions we had to change it to October, this part was ok. In July we discovered we could not travel in October and called 3 times to change the flight. The first 2 times after much discussion we were told they would have to have someone calculate the fare difference and call us back within 48 hrs (based on online pricing, the fare difference was only about $50/ticket). We never received a call back. Either time. Upon calling a third time in early August, all of the sudden they could calculate the fare difference and guess what, it was then $2500/ticket as tickets had increased in price since we first attempted to make the change. We found flights on Cathay Pacific and called to get a refund of our 10k in early August. There was some confusion as our credit card number had been stolen and thus changed in the interim, but we instructed them to still refund the money to the original number and our bank would manage it. 8 weeks later, no refund yet. Called a 5th time and we’re told they had not processed the refund despite our request because of the change in cc number. They are reportedly processing it now, but it “may” take another 6 weeks. They have had our money for almost a year now, 10 weeks since we requested it back, and I am so very disappointed in what I thought would be a great airline to fly. Everyone is struggling post pandemic, but it should not have been that difficult and sours us from ever attempting to fly them in the future for sure. Beware, their change/refund policies are not as easy as they make it sound.","Abysmal customer service before we even got to fly","0" "2022-10-12T18:20:26-04:00","Desktop","2","review","I used to think that SQ was the best, my how standards have fallen. I waited for over 2 hours in Melbourne Air while they figured out how to un-jam my seat (wheelchair). I suspect this happened at SQ Air loading and instead of delivering my repaired chair to the club, I waited in the check in area. The flight itself was poor, I have experienced better flights in economy. QF your many minor faults are forgiven!!!","Standards have fallen","1" "2022-10-12T14:13:37-04:00","Desktop","1","review","Absolutely disgusting service from Australian ""help desk"". Wanted to simply change flight dates as I couldn't complete the transaction online. Received 3 separate emails asking for and receiving the same information. Finally get (an inflated) quote. Agreed to it even after providing information from their own website of prices and availability. Then receive a final quote of 2.5x the cost of a reschedule, almost the price of my original return ticket. Now I'm ""somehow"" completely unable to manage my own booking on their site. ""Change flight "" option is now unavailable for me to use. Funny that. Flights are still great. Helpful and accommodating staff. Customer service Australia is an absolute joke. Disgusting service","Disgusting customer service","0" "2022-10-11T22:48:41-04:00","Desktop","5","review","Still my favorite airline. Best Economy Class, spacious sets with nice legroom, pleasing color fabric on seat covers. Each seat had a pillow and a blanket. You should ask to offer you an amenity kit (with socks, eye cover, toothbrush / paste). Pity they do not have inflight magazine due to covid, (same excuse to save money and weight_ a lot of airlines are using the same excuse). Both flights were on perfect A350 and on time. After takeoff they started the first service which was tasty and there was selection of wine, beer, drinks. After food was desert which was ice-cream. During flight the crew was passing by the bottle of water for the passengers. At the galley there were some sandwiches and drinks. In the WC there were toothbrushes, cologne and cream. One hour before landing the second meal was served which was as good and plentiful as the first. IFE was great with a good selection of movies and easy to use. Great airline, keep the good work.","Best Economy Class","1" "2022-10-11T22:29:39-04:00","Desktop","4","review","I flew with SQ when I travelled to Istanbul and it was nice really nice for economy class. The flight itself was full of passengers but I can still enjoy the flight.","Jakarta - Istanbul with Economy class.","0" "2022-10-11T15:19:22-04:00","Desktop","2","review","Dirty and broken toilet parts. The same confusing signs from decades ago, encouraging illiterate passengers sticking rubbish into wrong holes. Yuck. Why not change them, they obviously don’t work! Seat pocket not cleaned before my flight, still someone else’s rubbish in there. Gross. Coeliac disease-no snacks for you on board at all. Dangerously ignorant staff-“why don’t you just have these nuts and crackers anyway?” Rude staff-most requests were be met with a loud explanation of how I must let them finish what they’re doing first, so that every other passenger who heard would think I was bossing them about.","Try another airline instead","0" "2022-10-11T09:16:28-04:00","Desktop","3","review","Date - OCT 10th 2023 Flight - SQ26 I have travelled to over 40 countries. I have flown on best and worst airlines in the world. My top airlines always been Emirates, Qatar, Etihad, Turkish, Thai, and Singapore. But I have not flown with SQ for 5-6 years. They disappointed me on this trip. Crappy food and OK service. What really happened? Did I missed anything?","What happened to SQ?","1" "2022-10-11T03:18:24-04:00","Desktop","2","review","I made a complaint nearly a year ago and had no response. trying to book ag fight the ticket agent had said he did not get my email which later was found to be a lie as his colleague acted upon it. This meant I had to fly a week later. This cost me and my company time and money as I noted in the complaint to them. Not even an apology! The ground staff and head office could learn from their onboard staff as the service is very good. Just so disappointing that gan airline of their reputation lets themselves down on the ground.","Unanswered Complaint","0" "2022-10-11T01:04:14-04:00","Desktop","1","review","To whom it may concerns, I flew with Singapore Airlines from 0814-0821 between BKK and SG. I can't believe in just one week Singapore Airline broke my luggage twice. Honestly I am still in shock. Singapore airline is globally renouned for its first-class service and during this trip I bought business class specifically just to experience it but got so disappointed in the end, On 14-08-2022, I flew with SQ707 from Bangkok to Singapore for business. I landed just to found my luggage lost one wheel and its cover cracked in several places. I filed a complaint and the reference number is SINSQ52193. Since I don't have a usable luggage I had to be stuck in the same hotel for your staff to pick it up, fix and return it. I requested my luggage to be fixed at RIMOWA only but your staff said they can only ask their vendor to fix it. Since I only had one week in SG I said yes and they fixed & returned my luggage on 19-08-2022. The fixed wheel is different from the other three wheels and it looks a bit weird but I can live with it. I thought it's over, but On 22-08-2022, I flew back with SQ710 from Singapore to Bangkok. I landed and again found my luggage got crippled (one wheel hang loose to the case and it's not even the same one from last time). What's worse, the fixed wheel again got loose and a few more cracks was spotted on the cover. I had to file a complaint again and this time the reference number is BKKSQ37495. I attached all the damage photos for your reference. I also checked with RIMOWA China team and they replied it cannot be properly fixed. Even it does it's costly and I can only use it for a quite short time. I will check with RIMOWA store in Thailand again. At last, I have to say this is my worst flight ever. It's time-consuming, exhaustive and I have to re-schedule my plan since I don't have a usable luggage，and I have to buy a new suitcase to continue my trip. It ruined my trip completely and I really hope you guys can look into this and give me a solution. I‘ve try to sent 3 complain letters and instagrams ,NOBODY REPLY AND NOBODY CARES!THAT'S SO FUNNY AS A WORLD-WIDE 5STARS AIRLINES !!!","Singapore airlines broken 2 times in one trip","1" "2022-10-09T09:00:24-04:00","Desktop","2","review","We had flown Premium Economy with AirNZ and expected something similar from their Star Alliance partner. However, we were very disappointed. Premium Economy with Singapore Airlines is just an expensive version of economy; the food is the same, there are no separate bathrooms, and there is barely any more room available. The service was not great either and we would avoid flying with Singapore Airlines again unless we had no other option.","Premium economy no different to economy (except in price)","0" "2022-10-08T04:17:51-04:00","Desktop","1","review","My flight with Singapore Airline was from Perth to Los Angelas on the 8th Sep 2022, via Singapore layover in Narita. Upon arrival at LA, I didn't get my luggage. So I went to the lost baggage counter to lodge a report. Received auto message everyday that they're still looking. After 14 days, the auto messaging stopped. Contacted them saying that I can lodge for lost baggage by emailing us_feedback@singaporeair.com.sg. To date, I haven't heard a single reply from them. I have sent 3 emails and nothing came back. Contacted them again, they said they're still looking. I also contacted the Perth number, they said the same it's not their issue because the baggage got lost in LA. Then I contacted the LA number again they said still have no update. I asked how long do I have to wait, they said will update me when there is an update. I repeated again like how long do I have to wait, and if my baggage not found will I be told? Again they said they're only responsible for looking for lost baggage, and it's not their department for claiming and gave me the same email which I said I have did 2 weeks ago and not heard anything. To add to the pain, was given a website by the airline to lodge at https://www.satsbaggage.com/. Got a reply saying it's not their issue too. The whole process is ridiculous!! You just can't get hold of someone and some numbers were ringing forever. You filed an official report and you think you will get an update, but you're not. The whole process is as if nothing has happened. I'm the one that have taken all these actions by calling and emailing, no one has ever return a call or email. I have now sent a complaint to the feedback from the website -https://www.singaporeair.com/feedback-form/FeedbackContent. It's been a week now and again there's no reply. I'm running out of option and have called all numbers from the airline website and I'm not getting any updates. I will proceed to lodge to our consumer protection https://www.accc.gov.au/ and hoping they can help. Numbers called: 1800-2244243, +65 62244243, +1 (866) 767-2247 ext 2 (24 hours), 1800 452 308 (24 hours) I just want the airline to be responsible for my lost baggage. Posted on FB and message got deleted. I swear that I will NEVER travel with Singapore Airline again. This is the worst experience. I'm mentally exhausted and I can't believe a reputation airline like this could have such a bad system. This is a true experience, I'm not making up anything here. I'm extremely disappointed with the whole process.","Lost baggage, no responsibility taken","2" "2022-10-07T16:54:15-04:00","Desktop","1","review","Myself and my friend flu in Singapore back in July. My flight from Sydney -Singapore-Zurich-Vienna -ZURICH -VIENNA FLIGHT CANCELED- NO EXPLANATION My friend Sydney-Singapore-Munich-Vienna Munich-Vienna FLIGHT CANCELED My boyfriend & his brother Flight scheduled for 10/10/22 We just learned they cancelled two flights ZURICH -VIENNA /Vienna-Zurich NO EXPLANATION They sell cheap flights and then cancel without a refund- only credit. No worth the hassle- Don't book with this airline","do not book Singapore - They canceled connect flight to many people","0" "2022-10-06T02:19:01-04:00","Desktop","4","review","We flew Sydney to Copenhagen via Singapore in Premium Economy . We paid for extra leg room seats to provide extra comfort to stretch out and this was worthwhile. Premium Economy seats are definitely wider and more comfortable than economy although still somewhat lacking in comfort padding. Having the option of book the cook where one can choose pre described dishes in advance is an advantage. I did feel that the Book the cook choices were somewhat limited although they were tasty and adequate. Service was very good - attentive, polite and efficient. Crew came through many times with water through the flight not just at set meal times and they were very responsive to calls in between.The planes were well maintained and clean and the toilets appeared to be serviced during the flight. Having to walk through several sections to get to the toilets in economy was a nuisance but there seemed to be adequate facilities for a full flight. There is a general feeling that the crew are working together and information provided from the cockpit was efficient and informative. All in All we were satisfied with Singapore Airlines and would continue to use it as our preferred airline. I FIND THE 5 STAR RATING BELOW RESTRICTIVE. I WOULD PREFER TO RANK GOOD not AVERAGE OR VERY GOOD","very good experience","1" "2022-10-06T00:27:09-04:00","Desktop","5","review","Regular BA flyer (nothing wrong with them, by the way) but my experience with Singapore Airlines has blown me away. Helped me with a premium economy multi-trip plan, which BA doesn't have on its website, and then gave us front row seats when it wasn't possible to seat us together during one leg of our flights. Took about 45 seconds for someone to pick up the phone, and they did all this proactively and called me back the next day. I wasn't expecting this level of service but was blown away. Shout out to Evi, thank you!","Night and Day with BA - Wow, thank you!","0" "2022-10-04T13:37:42-04:00","Mobile","1","review","We purchased return BC fares on SAL in March this year. 3 days prior to our return flight to Melbourne scheduled for Oct 2nd, I noticed my wife’s return booking reference had disappeared from my SAL app. I rang SAL at that point to be advised that this ticket had been redeemed/cancelled. Big surprise and consternation at this news as neither we nor our travel consultant had requested/received this flight refund/cancellation. Wife in tears for the next few days thinking she’d be stranded overseas or needing to pay a fortune for reaccessing her BC tickets home. Agreed to pay an extra $1708 to SAL @ Schiphol to obtain a BC seat for my wife. Travel agent paid $1400 for economy class ticket for my wife’s Sing to Melbourne trip home. Worst travelling experience we’ve ever had in 40 years. Never flying SAL again and will be “evangelical “in the future describing the appalling lack of Customer Service or care/interest SAL showed for our predicament - apart from the 2 SAL stars at Schiphol (Peggy and Stephen), who did what they could in the circumstances. 0/10 to SAL for this appalling experience!","Return flight from Hell!","0" "2022-10-03T21:58:18-04:00","Desktop","3","review","Pre flight experience is a total mess. Lounges are crowded, dirty tables and empty food containers. It almost felt like I had come to free buffet and riots could break out at any tine. If you expect premium pre flight experience Singapore airlines has totally lost it. Same applied to pre boarding experience (maybe my exp is limited to flights to India) The staff is rude and ill manners and security and boarding is like herding cattle in a barn. The holding area is cramped with barely 1 seat for 3 passengers. I had heard a lot about SIngapore airlines and the experience. This is definitely closer to the worst performing airlines and not best. On-board product was great no issues with that","Great Onboard really crappy pre flight expereince","0" "2022-10-01T21:21:08-04:00","Desktop","4","review","Having flown with this carrier in the past, in premium economy, I was a little disappointed with the seating this time. I feel they have dropped the ball in premium economy seats, as I felt that the seats were not as roomy as my previous experience. It was also irritating that there were no toilets in the premium economy section, and we had to walk back through economy to use the toilets, and 1 of them was out of service - bit of a nuisance on a long haul flight. These are only minor issues, I know, but I specifically selected Singapore airlines based on my previous experience with them, and I was let down. The staff were all friendly and attentive but I’m Not sure that I would choose them again in premium economy","Paris to Sydney premium economy","1" "2022-10-01T12:58:52-04:00","Desktop","5","review","Best flight crew Ive ever had. Jeremy and Lili were amazing, they made the trip from Auckland to Singapore go very quickly. SQ set a very high bar from which other airlines need to catch up, hint hint QF. The only minor issue I have with SQ is that they don’t have the onboard cameras to watch take off and landing.","Best flight crew Ive ever had","0" "2022-09-30T11:18:11-04:00","Desktop","1","review","While queuing to board, I encountered that I did not have my boarding pass. I immediately informed the police officer who checking our ticket before boarding, and she took my passport and other boarding passes to a SIA agent. The SIA agent took a look at my passport and other boarding passes, she asked me a question that I did not know how to answer. She asked: Where was your boarding pass? Pardon? If I knew where was my boarding pass, do you think I wanted to make a hassle to come to you to ask for a new one? I just replied her: I don't know. While I was waiting for the toilet, a male cabin crew passed by in front of me. He came back again but accidentally hit me. He looked at me for 2 seconds without saying a word, and he walked off. Alright, I excused you. Finally, I arrived at my final destination, and my luggage was not there. We tried to contact SIA but they said it wasn't their problem anymore before we had a transit with Lufthansa to travel to our final destination. But, did I pay to Lufthansa? I made a purchase through SIA. Anyways, no one bothers to help us for our lost luggage. Thank you SIA for this ""wonderful"" experience.","Never fly with SIA","1" "2022-09-29T20:43:29-04:00","Desktop","4","review","After reading some of the horror stories on here, I was a bit worried, but my flights went smoothly, and as a gold Velocity member was able to enjoy the Sydney SilverKris lounge prior to my outbound flight, as well as the recently renovated KrisFlyer gold lounge in Changi T3 which is now greatly improved. I travelled on a B777-300ER outbound and Airbus A350 for the return, both in economy and found both to be clean and in good order. The cabin crew were friendly, professional and attentive on both flights. The only real change post covid-19 was the food was not as plentiful as before, and no hot towel was provided. In particular on SQ221, the overnight return SIN-SYD, it was annoying that only dinner is now served - they used to also serve a light breakfast prior to the arrival into Sydney - even a coffee would have been better than the nothing which was provided. While they are great in the air, they are horrible with customer service over the phone to organise/manage bookings. I was making another booking and there was a website error, and when I called the Australian call centre, they wanted to charge an extra couple of hundred dollars or so than the price the website was displaying, saying their system was what mattered and it didn't matter what the website was saying. Isn't advertising a price and then not honouring it illegal under Australian Consumer Law? As I was in Singapore, I was able to visit them in person, and there thankfully they were sensible and realised I should be charged the price the website says even and were able to override their back-end system which said no availability at that price-point. I don't know what I would have done if I hadn't been able to visit in person though; I probably would have referred them to Department of Fair Trading or the ACCC or similar for advertising a price on the website as being available, and refusing to honour it when you get to the very final step of payment.","Still a good choice to fly with but call centre is absolutely useless","1" "2022-09-29T20:31:08-04:00","Desktop","5","review","The flight attendant on SQ222 20th september 3pm flight. Mr. Koh provided us with elexelent service! We were seated near their service stations and observed that Mr. Koh inarticulate was very quick in doing his task and was very attentive to passengers. He quickly noticed that my mother (Nurfaezah) was in need so assistance due to her old age and took very good care of her during the long flight. She was very happy. We usually fly using Singapore Airlines so we are used to the services usually provided to us and it is our preferred mode of travel. However, Mr. Koh made our trip especially memorable. We would like to thank him for his outstanding service and hopes he progresses his career further! Wishing him all the best! Thank you for the great service!","Great service!","0" "2022-09-27T23:02:40-04:00","Desktop","1","review","they have frozen my points and cancelled flights i had on hold it has been 3 months and 20 calls later with no result in summary ,don't fly Singapore airlines they have the worst customer service I have experienced in my life","KRISFLYER-PIONTS-WORST EXPERIANCE","0" "2022-09-27T17:15:18-04:00","Desktop","5","review","Our first time traveling on Singapore Air was nothing less than fantastic. The cabin staff were warm and welcoming, while maintaining a professional demeanor. Satisfying more than 500 flyers is not easy, but they managed it with charm and efficiency. Meals, drinks, and snacks were served in a timely manner with particular attention paid to our 5 year old granddaughter. The food, itself, was very good. Spicy fish served with rice and vegetables or chicken cacciatore served with gnochi pasta was not expected and both were very good representations of a fine dining meal. Seating (even in Economy) was comfortable with more than ample space for the 8 hour flight. The individual entertainment system for each seat featured a large screen tv with hundreds of options to occupy the flight. Interactive features allowed passengers to track the flight in progress. And, with all this raving, it is important to note that this was the cheapest flight for us to take from New York to Germany. We cannot wait to travel again on Singapore Airlines.","An Outstanding Travel Experience","2" "2022-09-27T02:35:29-04:00","Desktop","1","review","Worst airline in the industry. I followed their guidelines to the T and they still confiscated my belongings. They even updated their website after the incident yet would not return my belongings. Company run like a authoritarian regime, which singapore actually is. Customer service is a joke. Would never ride with them again. Must have bribed someone to get whatever good rating they’ve gotten in the past.","Mr","0" "2022-09-26T23:29:04-04:00","Desktop","2","review","Having flown Singapore Airlines before and experienced amazing service, was really pleased to find a flight for my dates which was reasonably priced. A little concerned that the initial leg of the journey was with their budget partner Scoot, but heard some good reports about them so thought it would all be good. Firstly, was unable to check in online with Scoot or contact anyone to do this prior to flying, which meant no option to book a meal on the plane. Our flight also left almost an hour and a half late, meaning the 1 hour 50 transfer at Singapore was going to be tight. We arrived at Singapore and were immediately told to run and catch the tram as our connecting flight was the opposite end of the airport. We all made the flight and were really relieved. The Singapore to London flight was OK, but very limited offer of food or snacks as was the case pre-pandemic. Hostesses often seemed a little annoyed to have to deal with customers too, so I didn’t call for them at all during my flight. On arriving in Heathrow, we were told that our luggage had not made the connecting flight and to report to the help desk. They told us at the help desk that all our luggage would be arriving on the 3:40 flight and would be transferred to our UK addresses by the end of the next day, the following day at a last resort. Now nearly 3 days in the country, no luggage and cant get anyone to answer any queries about when it’s going to arrive. Keep being fobbed off on the telephone helpline with no exact information being given and no replies to emails. Only in the country for 11 days, so looks like I’m going to have very little time with my own items!!! Needless to say, I will seriously consider whether I fly with Singapore again in future as the after service care is non-existent.","Very Little Service on Plane and NO LUGGAGE!!!","1" "2022-09-26T19:29:20-04:00","Desktop","2","review","A solo male passenger can occupy a bassinet seat but the father to his baby couldn't? We have traveled with Singapore Airlines a couple of times and enjoyed their services and will continue to do so following this review but we have experienced our first flight booking complication. Our travel plans were NZ to Vietnam. I was to stay for 4 week and my wife and baby are staying 8 weeks to spend longer with my wife's family. With our different return dates, this meant our flights were not able to be linked even with our departing itinerary being identical. Because of or tickets not all being linked together, we weren't able to be seated together on the flight from Auckland - Singapore (10 .5hr). Our travel agent informed us they were not able to link the ticket via the Singapore Airline system but they will note it on the itinerary for Singapore to amend, we were told to call Singapore close to our flight date (2 week prior) to ensure this is all correct and our seating will be together. Called Singapore and went through this with them, the rep I spoke to said they were not able to confirm this either. I asked if it was possible to book the bassinet seats together online but told I wouldn't be able to either, I was informed by the Singapore Airline rep to ""check-in"" on the day as early as possible and get seated together with a bassinet seat because this is where the final seating allocations are given if they were not all pre-allocated prior to airport check-in. At the airport check-in we went through this again but again were not able to be seated together (my wife, baby and me), the closest seat for me was to be about 4-5 rows back. Not a big help if our baby is not travelling well. Why all the fuss....... This is where I inform you, the reader that our 18 month baby has significant food allergies that causes her to vomit, breakout into hives and can in bad situation incur swelling to her mouth area and eyes. And yip we have had trips to the ED and are working with the hospital to establish how to control these. Got 2 hospital letters while away on holiday. So, because of the above with our baby, we get a little stressed when outside our home area and this was to be our first flight with our baby (10.5hrs) with only the medicine we had with us, its safe to say we were nervous wreaks. On a positive note boarding the plane through NZ customs, they allowed all our babies home-cooked frozen meals, frozen breast milk and all her medicines that were all greater than 100mls each (2 months worth). Great work NZ Customs. The negative reason for this review was who was in the bassinet seating area once we were all seated. In our cabin the bassinet seating's were, middle row of 4 seats - 2 EMPTY SEATS.... aarrrrrrrrrr. The 2 seats they gave us at Check-In on the day were at the rear of the plane but our little baby was the true superstar of the flight and had a great time and the passenger beside us was very accompanying of our situation and we all had a nervous but good flight. Thanks for reading.","Disappointment in infant seating arrangement","1" "2022-09-26T02:47:44-04:00","Desktop","5","review","We flew from Jakarta with a transfer in Singapore to San Francisco. The flight from Jakarta was 1 hour late but staff provided everyone with snacks. Really good chicken and pasta on this 1 1/2 flight. We had a 3 hour layover in Singapore and then off on a 16 hour flight to SFO. The flight was long but stqff were professional - the seats were comfortable - my wife and I had window and aisle with seat between us, and food was good. Lots of entertainment choices on flight. Dim lighting allowed me to sleep and adequate seat pitch (compared to United) allowed me to arrive in one piece.","Great fligth","0" "2022-09-24T14:14:34-04:00","Desktop","1","review","I am yet to fly with Singapore Airlines as my tickets are booked for October but I can honestly say this is the worst booking experience we have ever had. We booked through an authorised agent and the booking including an infant in seat. We checked all the requirements on Singapore Airlines website and purchased a car sear which fit all their criteria. This was particularly expensive as the seat needed to be CAA certified. We were then notified by SA that we couldn't have the infant with seat even though we had paid for it and even though we had followed their own guidelines. They advised that the infant had to be over 6 months which it doesn't state on any of their literature. SA took weeks looking into this issue during which time my tickets were voided incorrectly causing issues with my credit card. I called 11 times to the helpline when managers promised to call back but failed to do so. The whole process has been a nightmare and other than offering hollow apologies Singapore Airlines have been incredibly unhelpful. I would never book with them again and would warn anyone else used to Emirates or Etihad to steer clear.","The worst experience ever","0" "2022-09-24T04:55:19-04:00","Desktop","2","review","Travelled with my partner and our two children to visit family in Ireland with a stopovers both ways. There was trouble from before we even flew when we weren't given the seats promised. My partner then had to spend several hours on the phone to try and get it all resolved only for it to be changed back anyway. The crux of the issue appeared to be that they left out youngest (<1) off our booking. She had a ticket but it wasn't connected to the rest of us. We ended up with 3 long haul flights with no kids meals. Even had one flight where the seat they had allocated for our 3 year old had her sitting by herself. We spent another 2 hours while on our holiday trying to sort it all out for our return leg but no one would take ownership. The call centre people wouldn't put us on to a supervisor and on more than one occasion even tried to end calls with us simply because they couldn't fix this issue. It was in the 'too hard' basket. We were promised call backs that never happened. We couldn't do online check in because of the issue which meant standing in queues for an age. When I tried to explain it all to the service desk in Singapore on our way home the best they could do was put us to the front of the queue after we'd already been waiting 45 mins. No apologies or even willingness to understand the issue. We paid a lot of money for these flights on the basis that Singapore Airlines is supposed to be good. They definately were not. We have flown with Emirates previously with our first child and the service we got from them was out of this world. Perhaps Singapore Airlines could learn a thing or two.","Very let down","0" "2022-09-24T04:32:08-04:00","Desktop","2","review","The flight attendants were average to bad. The flight was not seriously late. (half to an hour late) Food and drink are awful. The mashy stir fried chicken noodle breakfast was definitely the worst noodle I had. The dinner was chicken and pasta.OMG, the pasta was just boiled; not enough gravy for chicken & pasta.","Services were really below average, food was really not enough (starvation during the flight) and awful","1" "2022-09-19T18:18:06-04:00","Desktop","1","review","It was a poor service we flew from singapoore to brisbane with kids and we arrived in Brisbane @7 am.Singapoore airline didn’t give us break fast it was ok for us but very hard for kids.just they gave dinner and it was funny they serve one by one infested of use trolley and take 45 min time to covered all the passengers.","Mr","0" "2022-09-19T02:31:22-04:00","Desktop","1","review","Booked and paid for seats well in advance. Was told that seats were no longer available, and separated me, my wife and grandchildren when giving us other seats. Also left two of our cases behind on return. No help or consideration..Left our house key in one case.(I know, very stupid) cost £245 for emergency locksmith...No sympathy from Singapore Airlines..if cases were lost. Then I could have claimed, but they had our cases and refuse to take any responsibility. Lots of other little things went wrong. Ruined a trip of a lifetime....I can honestly say, I can rough it with the best, and except that things can go wrong. But they could have been a lot more understanding with the situations....No more Singapore Airlines for me...","Let down","0" "2022-09-18T23:45:49-04:00","Desktop","1","review","Singapore airlines cancelled the first leg of my flight and couldn't find another solution for me. I called them like 10 times, the only solution they found was either a refund (2 weeks prior my flights) or re routing me from Paris wth a 13h layover in Singapore!! I now have to book on my own expenses my transport from Marseille to Paris, a hotel in Paris and wait 13h in Singapore. I never got the chance to talk to a manger. I spent hours and hours on the phone asking for one but they were ""never available"". It really became a budget airlines. I'll never fly with them EVER!","DON'T FLY WITH THEM !","0" "2022-09-18T07:01:22-04:00","Desktop","4","review","The Singapore Airlines aircraft used for this BKK-SIN segment is fitted with 40 regional Business Class seats and 263 Economy Class seats. Business Class onboard this version of Singapore Airlines A350-900 is arranged in a large forward section and a smaller aft section. In addition, the Singapore Airlines regional Business Class cabin is decked in an earthy brown scheme. With the appropriate use of cabin lighting during boarding, the Business Class cabin exudes a comfortable and cosy feel. Seats in Singapore Airlines regional Business classes are arranged in a 1-2-1 configuration, giving all Business Class passengers direct aisle access. The Singapore Airlines regional Business Class seats have a seat pitch of 60″ and 28″ wide and offer excellent legroom. The choice of leather in the seats in Singapore Airlines’ regional Business Class feels very premium and comfortable. A thick blanket and an oversized pillow are placed on the seat. Resting on the thick and fluffy pillow made me fall asleep despite the short 2-hour flight time. As this is a short flight, no mattress toppers are made available. Other than the three main modes – takeoff/landing, lounging, and flatbed mode, the seats are so customisable that passengers in the Singapore Airlines Business Class seats would find an angle that one would find comfortable. I find the fully flat 180 deg bed mode uncomfortable but found comfort in the seat at a slight elevation in its bed mode. The cocoon-designed seats ensure passengers get maximum privacy, even for those sitting next to the aisle. The touchscreen seat controls are fitted in a very convenient part of the seat, allowing passengers to adjust to the seats and find the optimal angle that maximises their comfort. In addition, some standard options in the controls provide passengers with the convenience of getting to these modes at the touch of a button. There is a small cabinet at the side of the seat where the noise-cancelling headphones are placed for passengers to store smaller items. Here, passengers can also charge their mobile devices via the two USB outlets or the power outlet. The cocktail table next to the seat serves the dual purpose of placing a drink cup and a space for passengers to stow their items. A solid wooden table is stowed underneath the PTV., which is large enough to provide a decent space for passengers to work on their laptops. I like the flexibility of folding the table into half its size when passengers do not require the entire table, making getting in and out of the seat easier. The ottoman under the PTV in the regional Business Class seat provided extra comfort for passengers to rest their legs on. There is a space under the ottoman for shoes or bags. Speaking of storage for baggage, each passenger in Business Class gets an entire overhead bin space to themselves. A coat hook is strategically placed next to the PTV for passengers to hang their coats. I used this hook to hang the mango sticky rice I bought at the airport before boarding. I find the placement of the seat pocket under the coat hook to be a tad difficult to reach. Otherwise, this would be an additional space for passengers to stow smaller items. Due to the pandemic, the seat pocket contents were reduced to the safety card and an airsick bag. The Singapore Airlines regional Business Class seats are fitted with a large 18″ touchscreen personal TV. The touchscreen functions on the PTV are very responsive and are an alternate way for passengers to choose from the wide range of entertainment options from Singapore Airlines’ KrisWorld. KrisWorld is loaded with movies, TV shows, music and games to keep passengers entertained even on a long flight. Business Class passengers are provided with noise-cancelling headphones, which effectively block out all sounds. The padded ear cups provided additional comfort when wearing. The IFE controller is stowed under the seat controls. The touchscreen mobile phone-like IFE controller is very easy to use, and the touchscreen function is equally responsive. One can display the flight map on the IFE controller while watching a movie on the PTV at the same time. In addition, Singapore Airlines KrisFlyer members can link their Singapore Airlines app to the IFE onboard. However, the onboard wifi must be switched on by the pilot (which is done so only after the aircraft reaches cruising altitude). Due to the pandemic, pre-departure drinks and snacks are not offered as part of the service in Business Class. After the seat belt signs were turned off in-flight, we were only served plain water. Singapore Airlines does not offer their signature “book the cook” service, nor was the famous satay service made available for this flight departing Bangkok. We were given three options to pre-book our meals – fish, chicken or seafood up to 24 hours before the flight. As we had pre-booked our meal, we were served first before the rest of the Business Class passengers got their food. Food was served at one go as this is a short flight, with fewer drinks and bread options. I chose the Pan Seared Snapper Fillet was well presented on porcelain plates, and the artichoke puree served by the side tasted delicious. The fish is cooked to perfection and still retains its moisture. The appetiser – Smoked Duck Breast, is tasty and not too tough. I did not like the Lemon Cheesecake, not that it is not delicious, just my personal preference. It is a pity that the bread came last after I had finished my meal. But I still enjoyed Singapore Airlines’ signature garlic bread. I opted for the Pan Seared Snapper Fillet. No welcome pre-departure drinks. We were served plain water in-flight Menu for this flight Singapore Airlines’ signature Garlic Bread Service Service in Singapore Airlines felt cold in the Business Class. Besides the standard greeting by the door and “your seat is down this aisle” during boarding, I feel service is no different from that in Economy Class. Bread during meal time took forever to come, served by a male pursuer with a touch-and-go service, who gave me the impression that he was rushing off somewhere. The absence of pre-departure drinks and snacks in Business Class signals cost-cutting measures in the guise of the pandemic. Even during meal service, despite pre-ordering our meal and being served first, there was no attempt to check if we required any drinks; we were being skipped! Despite the coldness in service, Deniece (I hope I get her name correctly) shines out as the most personable pursuer. She introduced herself to every passenger under her charge and remembered our first names. She was seen patrolling the cabin and checking in with me if I needed anything whenever she walked past my seat and when I was not dozing off. Instead of going for her well-deserved break after the hectic meal service, Deniece would take the initiative to strike up a conversation with me when I was waiting for the loo. Service by Deniece felt personal, which is a stark difference from the rest of the crew onboard this flight. Singapore Airlines’ regional Business Class product is comfortable and provides various seating options, including a flatbed mode. Not many airlines provide 180 deg flatbed for their regional or short-haul flights. Kudos to Singapore Airlines for doing so. The seat provides passengers with privacy, thanks to its cocoon design. The seat I was in showed some signs of wear and tear, such as the armrest wouldn’t fold down as it was designed to. The large PTV makes watching the endless entertainment options offered by KrisWorld a pleasant experience. The food catering for this leg was delicious, and the fish retained its moisture. The service overall was a tad disappointing. The rest of the pursuers seem not to care about Business Class passengers other than those in their area of responsibility. I do find warmth and sincerity in the service rendered by Deniece. The way she welcomes passengers on the flight memorises and addresses passengers under her charge by their last name and notes passengers’ food allergies.","Always a pleasant flight on Business Class","0" "2022-09-18T01:21:53-04:00","Desktop","2","review","We were sitting in row 32 and the seat in front of me was broken. The pocket wire was sticking out so my wife couldn't leave her window seat without me holding the wire. My screen didn't work when we arrived so they had to reset it. Next time we will stay in economy to less than half the price. What we got was NOT worth it.","Premium Economy NOT worth it!","0" "2022-09-16T23:09:31-04:00","Desktop","5","review","Had not flown with them before and haven't flown with them since so this review is based on my one experience to date.... ..and it was pretty good. Everything flowed along nicely - this was in the middle of a lot of COVID19 issues - and the staff were very professional and courteous. The flight went off without a hitch, the food was better than I'd expected (it had been some years since my last long haul flight) and I'd happily fly with these guys again.","Really made a long haul flight tolerable.","0" "2022-09-16T07:32:27-04:00","Desktop","1","review","I am a sole mother traveling to London from Brisbane and Singapore airline kicked me out of the bassinet seat for the London leg due to ‘an aircraft change’. Then I was told that they have no more bassinet seats as it’s first come first served and I wasn’t first - despite having booked this flight three months earlier (and having been confirmed in the bassinet seat at time of booking). Singapore then lied and lied to me, first promising me the bassinet will be assigned at check in (LIE) and then telling me they will block out the seat next to me so I can lie the baby down to stretch her limbs from time to time (LIE). They have done NOTHING to help me but lied and lied. I am now faced with having a busy, wriggling 5 month old on my lap for 13 hours, alone with a stranger sat next to me which is nothing short of child cruelty and mental abuse of a mother! Oh and I am a silver KrisFlyer member for all the good that has done. Singapore you are disgusting and vile to treat a single mother this way.","DO NOT FLY THEM - LIARS","4" "2022-09-16T07:23:47-04:00","Desktop","1","review","Tried to make multiple trip booking on the website, an error kept showing - Your itinerary cannot be confirmed right now. Please try again tried changing dates & flight times but still not working waited 30 mins to talk with a real person, said it will be more expensive now due to ""prices changing time to time"" - does that mean that we, as a customer, have to pay for their website's error? bloody ridiculous","Ridiculously BAD booking experience","3" "2022-09-16T07:06:26-04:00","Desktop","2","review","Having travelled on Singapore Airlines for the past 25 years, I was very disappointed with the overall experience . Gone are the days when you are welcomed with a hot towel and beverage before take off. They no longer offer amenity kit to passengers. These service may have stopped due to Covid?? The meals were very basic, with only a main dish and small desert and no other sides. The plane was not cleaned properly and I found bits of food on my pillow and my tray table smeared with some food. Very disappointing! The inflight service however was good with flight attendants being attentive to the needs of the passengers. Overall, it felt like a budget airlines, not something that Singapore Airlines is known for.","Singapore airlines has become a budget airlines","2" "2022-09-16T06:35:08-04:00","Desktop","1","review","For the 2nd time in 6 mths SA has cancelled flights booked last March and offered inappropriate alternatives.After 3 mths of phone calls I finally got a reasonable flight change for our Christmas trip to visit family in Australia-their original proposed change moved our return flight to Christmas Day! But now they have done it again for our flights in April ,changing both our outbound flight from Manchester to the next day and our connecting flight from Singapore to Cairns to two days later.This results in a two day layover in Singapore instead of the booked flight which had a 65min lay over. Customer services, very sweet, but couldn't find another flight and suggested trying again'next year' as schedules still changing! What has happened to what was previously a great airline?They also lost my bag for 12 days on our flights last April!","Flights Cancelled and changes have 2 day layover instead of 65 mins !","2" "2022-09-15T21:48:19-04:00","Desktop","3","review","We had been looking forward with much anticipation to flying with Singapore as we usually fly Qantas which has had so many bad raps lately. We flew to Bangkok with Qantas and back via Singapore from Singapore. However in our economy flying experience, Qantas wins hands down for food and service. The food was to put it mildly abysmal. Breakfast consisted of a small sweet muffin, a dry bun with a pat of butter and jam and a pot of yogurt - not a protein in sight. My lunch was tasteless fish with overcooked broccoli and peas if some sort of sauce. We have had better food offered on an hours flight with Bangkok Air. Unlike Qantas there was no offer of a pre-meal drink and nibble and in fact very little choice - red or white wine and no spirits. On the plus side, the entertainment was good and the steward were very polite and willing and the toilets kept clean and regularly sanitised.","Disappointing after expectations","3" "2022-09-15T08:55:34-04:00","Desktop","4","review","Seat 33D. The extra room over an economy seat was marginal in terms of leg room. The meal service is economy class and the service was poor by Singapore Airlines normal service standards. I had to ask for coffee and extra wine was not offered. After experiencing Air New Zealand's service on the previous leg, SA offering was simply poor. It is not worth upgrading from economy.","Premium Economy not worth the money","1" "2022-09-15T01:32:26-04:00","Desktop","1","review","On my flight back from Kuala Lumpur to Amsterdam I was given a broken chair that was unable to recline. Three stewards have reviewed the chair and regrettably informed me that the chair was indeed broken and no other seat was available on the fully booked plane. I was told I will be receiving compensation for the services not provided by email. What followed was disgusting. I received a voucher for the Singapore Airlines KrissStore of only 100 Singaporean dollar of a 1500 euro retour flight. Furthermore, the shop is outrageously expensive compared to local stores, most items are not deliverable to my country and if they are Shipping costs are 65+ Singaporean Dollar excluding Tax fees. After not providing the services you paid for they will try and steal more money from you through the bogus store compensation. After months of discussing and waiting through email support they state there is nothing they can do because there is no medical proof of injury due to the broken chair. Never again Singapore Airline.","No compensation for a broken chair on a long flight","1" "2022-09-14T21:11:21-04:00","Desktop","1","review","Singapore Airlines call center double charged me over $400 dollars for extra luggage I wanted to book. Said sorry for mistake we will refund you. But for correct payment we will charge your card again. Its been months and still no refunds. Every time we call for follow up says under investigation Also our key board never came with us. We had to chase it up and arrived after few days as it was left behind at Singapore by their baggage staff. Terrible Terrible service","Terrible","2" "2022-09-13T07:53:31-04:00","Desktop","1","review","did not want to stay in Langkawi for a long time so I took a flight to KL thinking I can catch my flight from KL instead of LGK. I called and the rep said they can not change it. I told they can put a note saying we will board in KL vs LGK. The rep kept me on the line for 1 hour 15 minutes and did nothing. I tried talking to the Supervisor but they never came on line. I am very very disappointed with Singapore airlines. I had to call my travel agent and they had to cancel this trip and book a new. It cost $750 extra. Wasted money because of Singapore airlines. You guys do not think about the customer but just about yourself. Your rep just made me spend extra money for nothing. Previously airlines have placed a note in the itinerary so the attendants know in similar situations. I am from US and have a large family and friends and will tell everyone about this experience. Pretty sure they would want to go through the same experience and expense. I had heard good things about Singapore airlines but my experience is something different. I will also be posting the above in all the travel forums too so passengers do not have spend extra money and hassle as I have. I will warn as many people as I can. A simple cancellation of one leg of flight could have saved me money and so much hassle. Weird part is the customer service kept me on the phone for 75 minutes. He comes on the line and says can you wait for a couple of minutes and is gone for 10. This situation wasted your company's money and mine. Who ever wrote your booking software just cost you a lot of money. I do not know if your company will do anything about this but I will surely make sure others do not suffer as I have. Can you imagine how irritating it is to be on the phone for 75 minutes and you achieve nothing. Totally ridiculous.","Customer Service cost me $750","2" "2022-09-13T02:03:26-04:00","Desktop","4","review","Wonderful airlines. Lounges were fantastic. The attention to detail by the staff was impeccable. They were particularly good with my 14, 12 and 10 year old. They knew all the kids by name. The food was astounding and the selection in business class was great. The seat in the 777-300 from Singapore to London was very roomy and easy to sleep on. The seats in the A350 was a bit cramped and difficult to sleep in, especially around the legs. Only thing was the decor in both the planes were a bit dated and worn. I think it may need to be updated. Overall fantastic airlines and would certainly fly them again.","Great airlines","1" "2022-09-12T19:13:08-04:00","Desktop","1","review","I am writing this review of serious complaint. Prior to my flight leaving the UK I had all the documents I needed which included the following: Negative PCR test Australian Declaration Passport My Australian Visa which I have held for almost 4 years. Double Vaccination certificate (which I got in Australia) I live and work in Australia and have done for the past 5 years. I was visiting my family after 3 years as the international boarders have just recently opened to Skilled work visas. I arrived at Heathrow airport 4 hours before my scheduled flight and waited in the queue prior to check in. It was very busy and a staff member was making sure all passengers had the correct information. I got all the boxes ticked and queued to send my suitcase and do final check in. The lady at the desk took all my information and I placed my bag up ready for check in. She then asked if I had an ""Australian Exemption"". I explained I didn't need an exemption as I hold a visa for Australia and meet all the requirements meaning I do not need to apply for one. The lady then made a call for help as I don't think she knew what she doing. Another staff member came over to help and they both told me that I couldn't board this flight because I needed an Australian Exemption. I then began to feel extremely overwhelmed/stressed and anxious as I was due back to work on the Monday 7th and really needed to catch this flight. They took my bag off the check in and turned me away. The man who came over to help said he can re-book my flight for the same time 24 hours later (on Sunday 6th February) and told me that I could either pay for an express exemption otherwise the exemption could take up to 5 days to come through. Although they did not believe me when I told them I didn't need one. I got driven home which took almost an hour and opened up my laptop to start applying for an exemption as directed by the staff at Singapore Airlines. Once I filled in all my details and applied for the exemption it came back saying that based on the information I had provided 'I DID NOT NEED AN EXEMPTION' this was also information that is clearly stated on the Australian Government home affairs website. This is exactly what I had originally told the Singapore Airlines staff who wouldn't let me board the plane. Please see attached photo of my outcome. So not only did the staff working for Singapore airlines give false and misleading information but they turned me away and made me miss my flight which I seriously needed to get - this gave me incredible anxiety. I instantly called Singapore Airlines to rebook my flight for the next available one. The staff member on customer services said that he could re book my flight for this time. I was waiting roughly an hour for the changes to be confirmed via email, but I didn't receive anything. I was extremely frustrated and panicking so then called Singapore airlines AGAIN to ask why my changes had not come through? I got through to a staff member called ""Tim"" he wouldn't give me his surname. He said that no changes had been made and I couldn't make the changes as I booked through a third party. He also told me that the flight was FULL which was another complete lie as I managed to eventually board this flight and many rows where empty. The first call I made he said he had made the changes and had sent a confirmation email and then when I called back to follow it up 'Tim' is saying no changes were made? I was been constantly given wrong information by Singapore Airlines and this wasted hours of my time and caused even more stress! I wasn't getting anywhere with customer services over the phone they said they could not help me at all and was extremely unhelpful. They told me it was all to do with the third party. Which it had nothing to do with them. I had wasted too much time so drove back to the airport and speak with Singapore Airlines face to face. I arrived back at the airport at roughly 1:30pm and spoke with the help desk. I explained my situation to her and she made a call. I received no apology on behalf of Singapore airlines. She then told me that I would find out if I can board the flight when I get to check in and she re booked my flight. The airline should know all this information and it's disgusting they don't. So again, Singapore customer services over the phone lied as they said they couldn't make changes to my now missed flight but as soon as I got to the airport and spoke with someone face to face, they managed to put me on another flight. I then waited another 2.5 hours anxious and stressed as I didn't know if they would let me board the plane again even though I had all my documents. When arriving at the check in the lady behind the counter was shocked and apologized (first apology I received) she said she doesn't understand why I couldn't board the first flight as I had all the correct documents, I would have needed to board the original flight. I am Vegan and requested vegan special meals prior to my original flight. They told me I couldn't get vegan meals on this new flight as they needed to be pre ordered like I had on my original flight. This meant I went all the way to Brisbane with no food. 24 hours. They did offer me a bread roll and nuts but this is not substantial. Having been a vegan for the entirety of my adult life I am acutely aware of the mixed connotations surrounding veganism and its attachment to some of the more life-threatening dietary issues. I would however like to express that I find it wholeheartedly unacceptable that this was not taken more seriously. The result of which, thankfully, only lead to my sustained hunger for over 24 hours, something given the plight of many I can not complain of too much. However the principle of a dietary requirement of an individual not being of the utmost importance to an airline, given the severity of which some may jeopardise the Health & Safety of everyone involved, scares me a little. I had asked the lady at the desk if there is any upgrade I could have for the flight as I needed to sleep as I was now having to go straight to work as soon as I landed this new flight but she said she didn't have any authorization to do so but to speak to a REP. Once I had checked in my bag and received my boarding pass, I waited for a rep. I spoke to a REP lady who again apologized sincerely for the mistake but again told me there was nothing she could do regarding an upgrade for the flight. But gave me this email address to write my complaint. My mum had taken me to the airport twice and this cost over 50 pounds in car parking fees. Since February I have been back and forth with a customer service representative. Had no car park fees paid back and was offered a gift card worth $200 which I declined as wanted flight credit. I still have no received anything and so much more deserving. Finally, I would like to end with the emotioanl distress this incident caused both myself, my family in the UK & my family in Australia. As touched on previously this was my first trip back to the UK in over 3 years (*confirm), at a time when the World is in the midst of a pandemic. A time when my own stress levels are exasperated by the need to feel safe. To then be told by several of your colleagues that I wasn't able to return to my home & family in Australia, without any one individual providing me adequate proof to refute my claim of exemption, really shook me emotionally & physically. The underlying feeling of anxiety I endured both at the time of the incident, during my rescheduled flight & following on from this has led to an upsetting change in my emotional state of mind, something I hadn't experienced prior. All in all, I feel incredibly let down by Singapore Airlines as it failed to deliver, in my eyes, on many key areas an Airline should. I have STILL not received any email its been 7 MONTHS! It is absolutely disgusting and disgraceful.","SINGAPORE REFUSED","3" "2022-09-12T18:36:20-04:00","Mobile","4","review","Checking in at Mumbai was excellent. Catering service started very late and all of us were kept waiting for a long time while we were falling asleep. Food was so so","Scope for improvement","1" "2022-09-11T04:50:35-04:00","Desktop","3","review","24th July 2022 our flight SQ6535 from Townsville to Brisbane has cancelled and didn't inform to us Also 21st August Flight from Colombo To Singapore has changed by Singapore airlines to 20th August and didn't provide any accommodation because our connecting flight was on 22nd August. Service not good at all. From Singapore to Brisbane they provide only one meal. That meal also horrible. Vegetarian meals only left. At least they didn't provide refreshments.","Usually Singpore airlines very good we ware happy with them but this time very disapointedd","2" "2022-09-10T14:38:59-04:00","Desktop","5","review","Boarding didn't took long as on other airlines. There was a lot of legroom and seat was pretty confy too. I'm impressed with Singapore airlines and i am sure i will fly with them again!","Great work!","1" "2022-09-10T12:12:54-04:00","Desktop","1","review","My route is flying back to the US using SQ from Bali, and transit in Frankfurt. Bali to Singapore operated with their low cost airline, scoot. Very basic service like the other low cost airline, so I cannot command much. Singapore to Frankfurt, 12 hours flight: terrible Meals, no snack in between this long hours flight, no in flight meal purchase option despite their terrible meal option. So basically you stuck with their horrible meal and other amenities. Cold bread, no salad or fruit, and very poor meal selection. No game in flight as you need your own device, poor selection of movie. The only thing they offer I observe during my total 20++ hours flight back to the states is WATER. Frankfurt to NY, 8 hours flight, another horrible experience. Same movie selections from the previous flight (Singapore to Frankfurt), the meals option is even worse as the flight attendants refer this as not a long flight despite it is 8 hours flight with no other option of their poor meals and limited entertainment. 1st meal is maincourse, second one is a very basic pork/vegetarian sandwich. The flight attendant mention ""we don't have in flight purchase meal or snack for passengers, whatever we have we will give it to you."" However, they do not have anything to offer to you. Comparing to my experience with SQ before the covid situation, flying with them in the same economy class, they used to give you warm towels after you boarding to the airplane, and before each meal, warm bread, fruit or salads in every meals, ice cream in between of the flight hours or different variety of snacks, eye masks, which I refer it as a great memorable experience with them. With my recent flight with them, I don't have any good thing to remember during my flight from Bali to NY beside a boring long hours flight. Based on my recent experience with SQ, I don't think this airline deserves a 5 star airline rating if I compare it with another 5 star airline like Emirates or Qatar, flying in the same economy class. For me SQ nowadays is like a budget low cost airline which claim to be a 5 star. For the price that slightly cheaper than Emirates, I don't think is worth it to fly with SQ and I will definitely not recommend this airline for a long hour flight to anyone.","Downgrade service of the airline after Covid situation","3" "2022-09-09T18:05:45-04:00","Desktop","1","review","Their system automatically unassigned my seat even though I paid for that particular seat and they had no explanation for it and just stated it was not their fault and their email response just provided a link to their FAQ page. I had to call their international hotline to get this rectified at that time and had to incur international call charges of $52CAD. When I responded by email and requested for an explanation via email, I did not get a response from them. Great way to look after your customers Singapore Airlines.","Horrible Customer Service - Do not expect a response from them when it comes to customer service or satisfaction","3" "2022-09-09T13:55:13-04:00","Desktop","2","review","Great airline, always feel safe. But every flight seems to have none working entertainment system. Travelled with daughter, but again no games working. Come on sing get a grip of this problem if u can't repair games, then I'll lose faith that you can repair planes...","Good but......","1" "2022-09-09T02:13:14-04:00","Desktop","2","review","A long haul flight Melbourne - Singapore -Rome in premium economy with pretty much no service! We hadn’t pre booked meals and got left over economy food poorly presented! Had to ask for a glass of poor quality wine and no seconds offered! Flight home, Frankfurt-Singapore-Melbourne just as bad! After take off from Singapore the lights weren’t not even turned on! They wanted us to just go to sleep! That flight we buzzed and asked for a drink and snacks, as did most of the cabin! Breakfast the only meal served 5 hours into flight! Bathroom was shared with economy and quite a long walk back! No amenities kit or pre flight glass of bubbles either!","So terribly disappointed!","2" "2022-09-08T19:51:39-04:00","Desktop","5","review","A booked flight home to Melbourne was changed cutting short our holiday by a day - post-covid times you accept these things happen. With time differences etc I didn't realise till a few days before the flight there was a 25 hour stopover in Singapore. Online correspondence was frustratingly ineffective. On arrival at check-in we reported our problem to Therese and Fernando. Both these employees quickly understood the issue and changed our flight to Melbourne with only a 2 hour stopover. They did this with great efficiency and empathy. Top staff Singapore Air!","Quality Staff Save the Day","1" "2022-09-08T19:23:10-04:00","Desktop","4","review","Biz class with lie flat bed, but it is at an angle. Either you have to pivot at the hips so your feet fits the slot or you lie on your sides. It was not comfortable. Lounge was Wing Tips, not a premium location. Flying Club no longer used for SQ? Services in the plane were good. Tried the SIA Kris Sling drink. Meal was fine, pre ordered steak. No satay dish.","Hard to lie flat","2" "2022-09-08T12:37:33-04:00","Desktop","3","review","What a miserable flight. There are ways to make 16 hours of cramped economy class seating bearable. It's too bad Singapore Airlines hasn't figured out any of them. First of all, the sunset in Los Angeles in August is just before 8pm. The flight leaves close to midnight. The entire flight is in darkness except for the last half hour or so. The plane was kept in near DARKNESS for the entire time until we landed. Singapore is on the equator. Do you guys live in 19 hours of darkness? Turn on the lights! At least fake that it's morning somewhere. I was seriously thinking this was a Twilight Zone episode. The food was pathetic. Entree + side. Later, ice cream was handed out which tasted better than the food. Having flown SIA through the 1990's and 00's it was kind of sad to see how far the airline had fallen. Then again, maybe Covid is to blame for my bad experience. But covid didn't keep the sun from rising. Our contiuing flight to Male was much better. Mainly because it was shorter.","At least we arrived.","2" "2022-09-06T22:24:25-04:00","Desktop","5","review","I used to travel with Thai airways to BKK but now I choose Singapore Airline. I love this airline the cleanliness, the service and the food are the best. The hospitality of their cabin crew is outstanding. No wonder they win many award as the the best airline in the world. Will definitely use this airline in the future.","Awesome","2" "2022-09-06T17:46:01-04:00","Desktop","4","review","Still one of the best airlines to fly with in the world, although they seem to have skimped on the economy class meals since the last time I flew 2 and a half years ago. the B787-10 aircraft was in immaculate condition and the seats and in-flight entertainment are easy to use. Convenience of USD port and electrical socket for charging laptop or gadget in every seat. The service from check-in to boarding to in-flight also in a class of its own. The service from the cabin crew, which Singapore Airlines is known for all over the world is exceptional and never a let down. I give a 4 bubble Very Good rating instead of the 5 bubble Exceptional rating is because of there seems to be some cut back on the meals served in Economy. It used to come with an appetizer (example : fruit/veg with shrimp/salmon), main meal, desert, hot bun, butter and a set of cutlery with sachets of salt, pepper, sugar and creamer. However this time there's no appetizer, salt, pepper, etc. Otherwise a pretty comfortable flight, with enough time for a short nap in between.","1st flight out of Singapore since COVID-19","1" "2022-09-06T16:58:24-04:00","Desktop","5","review","Wow the absolute best. Spent about 40 hours with this airline within the last 2 weeks and have been so well taken care of. Great food on every flight, no delays, incredible cabin crew, spacious and comfortable, great movies and snacks upon snacks! 🙌🏻🙌🏻 sooooo glad I chose this airline","the best airline!","2" "2022-09-06T05:25:17-04:00","Desktop","1","review","All crews didn't help at all even I had 1 year old baby The worst experience for his first flight Not welcome at all","Disappointed","1" "2022-09-05T10:30:11-04:00","Desktop","5","review","I splurged a bit on my flight back to the US from Thailand earlier this year, and took business class on Singapore Airlines. The experience showed me why it has been voted the #1 airline in the world so many times. It was only about 2 hours from BKK to Changi Airport in Singapore, so that wasn't enough to really gauge the experience, but the 14+ hours from there back to LA really did. I felt like I was in a 5-star hotel with its own Michelin-starred restaurant. The meals were fantastic, and there was a lot of food with which meal. A LOT! The biz class seats with their lie-flat bed abilities made for real sleep on the overnight flight when the time came. The level of service from the cabin crew was every bit as exceptional. You can always tell when a cabin crew is genuinely pleased to have you on board and interested in your well-being, as opposed to just acting like it because they are supposed to. Every interaction on had with them, from the moment I boarded to leaving the plane in LA, showed how much they cared about their passengers. The best I've experienced. No question about it.","Easy to sdee what they are # 1","1" "2022-09-05T08:10:38-04:00","Desktop","3","review","The quality of the food was poor and the choice was poor too. we were seated at the back and when it came to our seat there was no choice. We had to eat what they gave. There was no dessert and the flight attendant was caring a box of ice cream cups and asking everyone if anyone want one or not. There was no water served, no coffee or tea was given unless asked. One soft drink can was served to two or three persons. wine was not even mentioned.","Poor catering","0" "2022-09-04T07:24:37-04:00","Desktop","5","review","I flew Singapore Airlines A350 from Singapore to Bangkok in economy and had recently flown Qantas business class and Singapore Airlines economy service left Qantas business class for dead. The service on Singapore Airlines was great it was top notch with super friendly and efficient staff who were on top of everything. Great service, good food. the aircraft was clean and modern and quiet not like the old A330 we flew on Qantas and seriously it was like chalk and cheese. Singapore Air was so much better in every aspect, from friendly great service, good food, clean modern plane it jsut won out in every aspect","Singapore airlines economy better than Qantas business class","1" "2022-09-04T01:15:34-04:00","Desktop","4","review","After reading the reviews was expecting the worst, I needn't have worried. Excellent in flight service, especially from the crew. Pleasant food, champagne and nice wines by the glass. Seating very comfortable on this 787, though if you want to lie down your body is at an awkward angle and not conjusive to a good rest. Singapore Air did cancel one of my return flights to Perth which left me with a 12 hour stopover after flying in from Bangkok, but that's another story.","Very good","1" "2022-09-03T18:30:10-04:00","Desktop","1","review","I recently flew from Brisbane to Cape Town, only to have Singapore Air lose my luggage. Despite contacting the Cape Town, Brisbane and Singapore office I have had no contact from anyone, apart from a generic email, dated 4 days ago saying they are attempting to locate my luggage. What should have been a happy experience has been completely ruined by Singapore Air not only losing my luggage, but all the gifts I had bought my family who I haven’t seen in four years. Never, ever will I fly with them again.","Non existent customer service","1" "2022-09-03T03:06:35-04:00","Desktop","1","review","I am disgusted and appalled by SingaporeAir's service. They cancelled our flight and never informed us, leaving us stranded in Gatwick with no flight. We had to cancel our trip to Thailand and Vietnam and we will never get this time back as we have now both started our full time careers. Furthermore, SingaporeAir proceeded to lie to me on the phone, telling me I was on a different flight and were happy to accept a payment of £100 off myself to change my flight details, when in fact I was not on this flight and it was all a lie. SingaporeAir are now avoiding my emails and trying to pass the blame to other parties, when in fact we have information proving that SingaporeAir are at fault. We have lost all our money, lost the chance to travel in Thailand and Vietnam and will never have this opportunity again. It is all thanks to SingaporeAir and they are happy to ignore us and not resolve this issue. I would not recommend this company at all and I am disgusted by their unprofessionalism and the blatant disregard towards their customers.","Cancelled our flight and did not inform us, leaving us stranded in Gatwick Airport with no flight and all our money lost","1" "2022-09-02T21:26:35-04:00","Desktop","5","review","Singapore airlines have wonderful attentive staff who look after everyone, even in economy. The food is good and the inflight entertainment was great. If only they would advertise baby free flights as we had about a dozen on our overnight return flight!","Excellent flights","0" "2022-09-02T19:51:20-04:00","Desktop","2","review","We received an email from Singapore airlines notifying us of a slight change of time for our flight. After trying to log in to manage the booking, we were unable to do so. We contacted Singapore airlines to be told that our domestic flight had diverted to a different city meaning that there was a chance we could miss our international flight back to the Uk. After asking Singapore airlines to change our domestic flight to an earlier flight or to a flight the day before to give us more chance of catching our international flight, we were told they couldn’t change our flight to any of the ones we suggested. Extremely poor customer service, especially as their flight prices are extortionate now. If this journey doesn’t run smoothly we won’t be using them again.","Poor customer service","0" "2022-09-02T00:25:53-04:00","Desktop","1","review","What is wrong with Singapore Airlines now? Impossible to get through to their customer service. Been on hold for 20 minutes and still can't get through. Tried the live chat and same thing, unable to connect to a representative even after 20 minutes. I guess they are great when everything is well, once things are not working well, their service goes down the drain.","Is Singapore Airlines no longer as great as it was?","0" "2022-08-31T22:29:06-04:00","Desktop","3","review","What was so hard was change in flights times at airport where the change was so close to next flight, most of passengers on our previous flight from Copenhagen to Singapore were like us, had to run to get to the gate, go through customs and the lines were so long, all passengers called during the line up. Because of the big rush belongings were left behind my husbands good hat, people had moved it and we missed it (we wrote to Singapore Airlines about this) the worst thing was our Grandson's Epi Pen for his peanut allergy was left on the plane. My daughter had to again run back to the plane to get the epi-pen. On the flight there was no record of our grandson's peanut allergy, we had requested no peanuts in the food, no one knew of this, the travel agent was given the information and gave it to Singapore Airlines. Our daughter had a seat on a long flight which would not recline on way Singapore to Copenhagen staff tried to pull it apart, no luck, this is not so good in economy class. We did try to upgrade with our travel agent, for on way home only the cost of the seats escalated to 5 times more than what it was at Sydney airport and there were only 2 seats left. We were disillusioned. When we arrived in Sydney airport our luggage did not, due to the close times we had to get onto the plane nobody believed the luggage would make it, this was to be true. This is not to complain about Singapore Airlines but to please improve these things. It was quite stressful for all of the passengers to have such short periods with the flight changes to get on next plane. Of course the plane waited as there were so many passengers who had to get on the planes....but it was just too much to deal with. Prior to this we had travelled with Singapore Airlines with no problem, what has happened.?","Singapore Airlines was always great, what has happened since covid","0" "2022-08-31T21:07:14-04:00","Desktop","5","review","I have sent an email to Singapore Airlines complimenting them on their level of service. After flying many airlines (including, in recent times, Emirates and Qantas), I found that the crew on this flight were exceptional in their service. They apologised to me for delay with the meals...even though this was due to them giving exceptional service to those who had special dietary requirements. Many thanks to the flight crew on SQ232 on 25 August from Sydney. I enjoyed the in flight entertainment, and did suggest to SA that they might consider perhaps some additional language lessons in addition to the Spanish lesson provided as part of the in flight entertainment (perhaps Mandarin, Cantonese, and even Malay - wonderful to know to give some respect to the wonderful people of Singapore and Malaysia). Ten points to you all.","Exceptional Service","1" "2022-08-31T10:45:38-04:00","Desktop","1","review","Hello all, This is a honest review with our experience with Singapore airlines. A family of 4 from Paris to Kota Kinabalu Borneo departure date 30th June till the 25th august. Our flight was Paris Singapore, Singapore to kota Kinabalu and the same coming back. When we touched down in Singapore from paris we received a mail saying that our return ticket back from kota Kinabalu to Singapore was changed but when we looked in detailed for the timing coming back we noticed that with the new ticket times we would miss our connection flight back from Singapore to paris. We replied with a mail explaining and they had to change the time of course, you think this would be a easy task you think! 2 weeks later no reply with our request to change the flight times.. So we sent another mail, We suggested that we can be flexible with the return flights and we was thinking of going to Kuala lumpar so maybe you can send us there instead of flying to Singapore, they never answered to this mail. So to make it easy we thought we would buy ourselves tickets to Kuala lumpar because we still had our return ticket from Singapore to paris. We asked them for a refund for the flight from kota Kinabalu to Singapore as we don’t need it, again no answer. This was starting to go on and on…. Then they replied asking for our names to cancel the flight. We said right from the start many times in email writing in big capitals just that we want the money back from kota Kinabalu to Singapore thats all. This point it was different people replying to our email every time so I knew it was confusing for them, it was just a simple task from the beginning! So then we received a email saying that they have canceled the whole trip back to paris. Crazy we never asked for this. We replied saying you have made a mistake read your emails. Next day they refunded the whole ticket price in our bank, so now we had no ticket back to paris. They did say we can re-book but the price was 3 times more expensive how nice of them to ask! Wait for it this is when it was pathetic. every day speaking to 3 different people on the phone emails over and over for about a week, it was a joke really bad costumer service. This story was going on for 5 weeks now so when we arrived in Kuala lumpar we went direct to Singapore airlines office in the airport explaining the story for the 10th time. This is really what you want while on holiday for 2 months for a stupid mistake. Singapore airlines said they will investigate the issue. We said just book us back in for the return flight from Singapore to paris, all the flights were booked up of course, normal 10 days before departure… This problem started because they never read the emails from the start, not even replying to our question from the beginning of this saga.. I said just read your email it all there clear for you to understand. What a surprise they found a flight back to paris on the same day! I don’t really write mail this but this was a joke from start to finish, shocking costumer service, they were completely lost. And what did we get from this saga you think? A big fat zero not even sorry. Borneo Malaysia, we love you but we will never fly with Singapore airlines again! Your truly James and Beatrice. Rant over hope you enjoyed.","cancelled flights","1" "2022-08-30T23:32:41-04:00","Desktop","2","review","I have used Singapore Airlines several times in the past and they have always been V. Good, BUT this recent trip I had in Aug: 2022, was Horrible and disgraceful , The only positive on our return trip was the flight from Phuket to Singapore. Then things deteriorated at an alarming rate, 1 . I asked for wheel chair assistance, NONE AVAILABLE. 2. I asked for a forward zone seat, = we were given the row before the last from the back of the aircraft, Row , 43. 3. I requested a centre isle seat , = we were given a side window seat, which meant we had to get up every time the other passenger wanted to go to the washroom. 4. A young Man guided us to where we had to go through a security check, there was 300 other passengers in the queue , SO, rightly so, he took us to the front of the queue, because I was an assisted passenger with a Yellow sticker, highlighting that fact, But we were spoken to very rudely by the person in charge and told to go to the back of the queue, this would have meant standing in the queue for almost an hour because it was ridiculously slow and unorganised. Other passengers who saw this offered us to come into the queue near the front. 5. Eventually we got on the aircraft , and after travelling almost 11 hours (which includes waiting in airports ) we were looking forward to a cool drink and something to eat, FIVE HOURS LATER, they started what can only be called the breakfast service, Remember we are at the back of the aircraft, and it took them 40 minutes to get to us. 6. WHAT WE WERE GIVEN WAS ABSOLUTE SLOP, WHICH I WOULD NOT GIVE TO MY DOG. Needless to say the last leg was operated by SCOOT, ( unknown to us ) and it was an absolute disgrace. Singapore Airlines needs to up their game , GET RID of Scoot, otherwise according to the last sixty reviews ,which I have read , they will go down the Tubes, and no one will fly with them.","Do not fly Scoot!!!","1" "2022-08-30T02:37:12-04:00","Desktop","3","review","Singapore airlines just disappointed me this time around when flying from Delhi to Krabi via Singapore and back. I was very disappointed with the cost cutting done by them be it the drinks / food or the overall service. I overlooked other airlines and spent good above 600 US $ for 4 pax extra but it all went waste. The flight even got delayed, then as mentioned service / food / drinks were not as it used to be on this sector and then icing on the cake that my luggage was manhandled and given to me in broken condition for which I am pursuing with them.","BEST AIRLINE BUT GONE BAD NOW","2" "2022-08-28T19:23:15-04:00","Desktop","5","review","I had some issues getting checked in for my flight and could not be happier with the service I received at ticketing. Betsy, Deborah, and especially Marybelle were all so patient and helped me get everything sorted out. They were professional and friendly while I waited to find out if I could board the flight first to Singapore, then to Bali. I wish all airlines had employees like these ladies - I will only chose Singapore Airlines any time it is an option in the future. The aircraft was very nice, and the flight attendants were all amazing. Even though I was in economy, I was able to rest comfortably, and the food was good. Great choices of in-flight entertainment as well.","Best flight ever!","0" "2022-08-28T18:45:12-04:00","Desktop","1","review","Well well well… Singapore Airlines strikes again! After yet again another usual delayed flight with Singapore Airlines (FR208), from Heathrow to Singapore, the drinks service was non-existent, the only regular service was for business and premium economy classes. After almost dying of thirst, economy class passengers decided to start collecting their own drinks! Absolutely no effort was made by the captain to make up for lost time in the air, even though there was a tail wind for more than two thirds of the journey! This followed with a lack of communication between the Captain and the ground crew as a parking space for the aircraft had not been allocated on arrival, causing further delays for passengers trying to disembark the aircraft for any further connection flights. Many passengers (about 45) had a connecting flight to bali from Singapore with the narrowest time window possible and yes of course the connection terminal was an early morning marathon as we all had to run from one side of the airport terminal to get to the other side of a different terminal within Singapore airport. All 45 of us managed to board the connection flight but guess what…yes you guessed it…the baggage was not transferred to the flight ! Another outstanding stunt and lack of incompetence from Singapore Airlines. All 45 of us who were on the connecting flight are now on the other side of the world, after a 17 hour flight, with no luggage, having to buy clothes, shoes and toiletries out of our own pockets. Cheers Singapore Airlines, thank you so much for your lack of care, attention, support and customer service. You have ruined our holiday and cost us a lot of money. None of the 45 passengers with missing luggage are any wiser as to where our bags are, as you have washed your hands of speaking to any of us and have passed the blame onto someone else as usual. You do not care care for your passengers once you have had our money! PLEASE DO NOT FLY with SINGAPORE AIRLINES , unless you want to be treated like dirt. If there are any Singapore Airlines social media representatives out there who wish to manage their reputation by responding to this review with fake apologies, then please do not bother, instead, find our bags, compensate us for our expenses, ruined holiday and lost time. Do the right thing for a change and look after your passengers!","Singapore Airlines Strikes Again!","2" "2022-08-27T11:10:15-04:00","Desktop","2","review","The reclined business seat had a place for my feet so small I could not move them. Because the footrest was to one side of the seat, I lay at an angle with my shoulder against the arm rest. You could not press a button to go flat. You had to get up, rearrange your things, and fold the seat-back down. Insanely, there was a wing at the top of the chair covering the lower half of one of my windows. A woman with only one window, covered by the chair wing, asked to be moved to a proper window seat but nobody would trade. Another woman asked to be moved because the divide between the center seats was so high it was difficult to help her 7 year old. The seats were far from the windows. I unbuckled and strained to see the view.","Amazingly Bad Seat Design.","1" "2022-08-27T05:47:05-04:00","Desktop","4","review","First trip to India - check-in was slow due to the need to check e-visa and vaccinatation documents but was otherwise smooth and fairly rapid. The boarding process could have been improved (no fault of the airline) as no queues were organised. Considering that this flight was over 4 hours, I had chosen to pay a small additional fee that gave me a window seat which no seat in front of me. Being free to stretch my legs as much as I wished as well as being able to simply walk off to visit the washroom outweighed the slighly annoying requirment to have my inflight entertainment system stowed during take-off and landing (as compared to other passengers with seat-back systems). I was glad to see flat trays (rather than heat-retentive boxes, or were the latter only for short flights) were used for meals. The 'chicken and rice' option (actually a sort of briyani) was rather tasty although a little more meat would have been ideal. The crew also did well keeping everyone hydrated, as well as the toilets clean, throughout the flight. And a shout-out to Flight Steward Brandon Sim (I believe that was his name) with whom I had a friendly general exchange with about planes and flying.","Worth the additional cost for the extra leg room","0" "2022-08-26T02:59:38-04:00","Desktop","2","review","We intentionally booked Singapore Airlines, cos we wanted to avoid the hazzles of flying with no frill budget airlines. So we booked our flights on the Singapore Air website and was looking forward to enjoying their famous cabin services. How disappointed were we, when we found that, on the Mel to Singapore leg, we were actually flying SCOOT and having a no frill, budget flight experience instead! So, I would advise travellers to check their booking with Singapore Air carefully. You can find yourself on a budget Scoot flight.","Book to fly Singapore Air but ended up on Scoot","3" "2022-08-26T00:07:20-04:00","Desktop","5","review","I think SQ is the best. The crew is extremely friendly and kind. The food is delicious and the inflight system is good cuz there are so many movies from various cultures and a lot of movies for kids.","Singapore Airlines","0" "2022-08-25T21:53:32-04:00","Desktop","1","review","I been trying to book online for days now and I keep getting an error message so i decided to call and book it over the phone. Due to the language barrier I can bearly understand what the customer service rep is saying. Long story short on the website my premium tickets are 2500.00 after we book everything I get a pending charge for 20k. I call back and they tell me I agreed to the charge. How can I agree to pay 20k for tickets online priced at 2500 that's makes no sense at all. Then they tell me they have to investigate, log online and type in my itinerary and you'll see the price is not 20k, what's to investigate??? Excused the grammatical errors I'm still mad at this whole situation. 20K for premium economy seat ticket? Not business, not first class but economy? The rep couldn't realized she about toncharge someone 20k for economy seats. Smh","Worst experience ever","2" "2022-08-24T16:04:17-04:00","Desktop","1","review","This was the worst airline we have ever flown with. We were so disappointed having heard such good reviews from others. I feel they used covid as an excuse for terrible service. The food was disgusting - this was a flight from Manchester- all food was for asian market - i.e chicken porridge, shrimp cakes etc. one hour into our 14 flight we were told to put our blinds down ( it was 11am England time) all lights were turned off and we didn't see any flight crew - or any service for the next 10 hours. Disgraceful service. Yes, you could buzz for service but you were made to feel like you were disturbing them. This flight was so expensive - would never want to fly with Singapore Airlines again","Ms","5" "2022-08-24T12:21:40-04:00","Desktop","1","review","I booked with first name , and last name . Don’t have middle name . I asked them a lot of time to help me to ask middle name . But no one to help me . I tried to contact more than ten time , waste more than a moth , but no one help me to resolve it .","Bad customer service","0" "2022-08-24T09:30:36-04:00","Desktop","2","review","Usually I love flying through Singapore and can’t fault their service however on my flight to London I got food poisoning from the eggs not being heated up correctly as they were served barely lukewarm (never had food poisoning before don’t judge me for my poor choice) and I contacted Singapore to let them know and heard nothing back at all, not even a simple apology. After spending 6 hours in hospital on an IV drip because I was unable to stop vomiting longer than 3 minutes I would think the least they would do is apologise? It’s really put me off flying with them next time I come to the UK","Really been let down","0" "2022-08-24T05:01:15-04:00","Desktop","1","review","This will be the first bur last time travelling with SQ. As a Singaporean, they ought to be ashamed of using our country aircraft but hired foreigners to work in those aircraft. Shame of SQ. It is definitely not a great way to fly. I would rather fly with Thai Airways. At least they know how to hired the thai not like SQ gives the priority hiring to foreigners especially of the hypocrisy service that was protrayed during the filght. Keep on hiring foreigners and this will be the result, even your countryman also do not wants you to represent us. SHAMELESS. Oh does Singapore Airlines even knows what shameful is . Well it doesn't and still want to represent Singapore till Singaporean are ashamed even when mentioning your brand.","Shame on Singapore airlines","0" "2022-08-23T22:34:54-04:00","Desktop","1","review","I sent a private complaint over 2 weeks ago and haven't even had a response to sadly need to post it here... I booked all my flights through the Singapore Airline website to ensure there would be no issues like the one that happened to me… My flight from Edinburgh to Germany (LH965) with Lufthansa booked by Singapore Air was delayed which meant I missed the next 2 connecting flights Frankfurt - Singapore (SQ2151) and Singapore - Sydney (SQ325). I understand things like this happen and with hopes of being put on the next available flight I tried to let it not bother me - I arrived at the airport no one with Singapore Air was there to help so I spoke with Lufthansa who put me in a hotel for the night which was nice but didn’t have any aircon in 40 degreases heat. I was told that Singapore Air would be in contact during the night when their customer service team opened to put me on the next flight. I was up most of the night anxiously waiting for the message of my next flight in case I missed it I was on an online chat with someone who said “I will help now” but then would just end the chat. I decided to head to the airport as it was now around 9 am with no contact by anyone and I had a wedding to make on Friday the 5th. I arrived at the airport and NO ONE cared and didn’t even want to give me the time of day. Singapore Air said it was Lufthansa’s fault and Lufthansa said it was Singapore Air’s fault the walk time to each desk was around 15-20 mins and I was back and forth with everyone sending me to random desks for 3 hours!!!

I was told there were no flights for 3-4 days and there was nothing I can do and it was my responsibility to pay for the time I’d need to spend in Germany, I’m a solo female aged 25 and was even refused to receive my case so had no clothes to wear. At this point, I was scared and so upset that no one wanted to help me and that I was going to miss my best friend's wedding. I checked Skyscanner and there were flights leaving that day, at this point, I had enough and went to the business class desk and demanded that I be put on this next flight that I repeatedly lied to that had no space. After some tears, I was finally helped by someone and was very easily put on the flight. Obviously, the extra leg room seats were taken which was understandable so I will need to receive a refund for this. I’m so upset by the whole process and sadly won’t be using Singapore Air again due to the way I was spoken to and made to feel like no one cared, solo girl traveling can be scary this really didn't help.","AVOID - solo traveller left stranded with no help","0" "2022-08-23T07:18:09-04:00","Desktop","1","review","I book 2 tickets in expedia for S$ 1248. Expedia charge my card S$ 624 per ticket and total sum of S$ 1248 but then Singapore Airlines fraudulently charges S$ 1248 again. I called UOB Bank and bank staff Sanju who was handling fraudulent transaction help line tells me that I need to ask Singapore Airlines to send the message to not to charge this amount. I just hope Singapore Airlines stop this policy to charge again for the booking not made on their website instead made on OTA website. Singapore Airlines can contact me on +65-91808379 to resolve the issue and arrange the refund for the amount not charged or authorized on their website.","Fraudulent Charges on my Credit Card","0" "2022-08-23T04:24:26-04:00","Desktop","1","review","The flight itself was adequate, the food was mediocre at best, the service was appalling. Staff totally uninterested in assisting staff. The did it begrudgingly at best. Worse than that was the after service. I left something on the plane and wanted to see if it had been found. I know exactly where it was. I couldn't contact SA by phone because the number on their website is incorrect. I used their online form, sent emails and tweets, even Facebook, but no response whatsoever. I consider this extremely rude and very unprofessional. Absolutely appalling customer service. Circumstances meant I had to change my booking for a return flight. I've done this with other airlines without any issue whatsoever. SA had to prove their ineptitude yet again. They went out of their way to do it. I eventually had to call Australia to get things organised properly. I have complained and asked for an apology, but as per their arrogant customer service policy, they've just ignored me. I had flown SA before, and they were good. I expected so much better. I will not be using their services again in a hurry. I recommend everyone look elsewhere.","Worst Airline Ever","2" "2022-08-22T19:29:45-04:00","Desktop","1","review","I requested a refund on 18th June and I not heard heard from Singapore Airlines. I tried emailing, but my booking reference number is not valid so it can't be sent. I tried calling too but I got a recorded message stating that it not the number to enquire about the refund. Singapore Airlines I used to love, but now I don't trust this airline. I should never have booked with the airline. I have booked other airlines and got the refund quicker.","Waiting more than six weeks for a refund","2" "2022-08-21T22:53:55-04:00","Desktop","1","review","1. The seats were changed by the airline from 11 & 12 to 22 and 23 without informing. When asked why the seats were changed without the knowledge of the passengers no response. 2. Food was terrible and very poor quality. 3. Very old aircraft and poor service. 4. Inconsistent Covid management plan across various sectors. 5. Not worth the money.","Terrible airline to travel","3" "2022-08-20T19:37:03-04:00","Desktop","2","review","The service and seats were terrible, the business class seats didn't even lie flat. Food was mediocre and some inedible. This could be the worst business class I have ever flown. Drinks limited to white or chilled red wine. I also flew premium economy which was a total waste of money. SA have lost the plot big time!!","Great airline, now terrible","5" "2022-08-20T18:17:48-04:00","Desktop","5","review","Please please reopen your lounge in BKK currently (Aug2022) you are sharing the Thai air lounge which is possibly one of the worse in the world. Very sadly the Thais have very poor lounge service in their own flagship home hub. Their staff are nice but the food is inedible and connectivity not good enough for me to work. I travel a lot for work.","Lounge in BKK","3" "2022-08-19T03:13:17-04:00","Desktop","4","review","Our experience started from the ground staff checking us in at Singapore. When he realized we were two of us, we were shifted to the 2 window seats to give us a little privacy. On board we received exactly what we had pre-booked from Book the Cook. The salad would have been tastier if a dressing had been provided. We were on an extra long 18-hour flight and what really impressed us was that there was always someone to quickly attend to our needs. We were pleasantly surprised especially by Julian whom I never saw sitting down. The hot chocolate was very refreshing. A suggestion - Cream crackers or plain Marie biscuits instead of the snacks that were offered. Overall it was the entire cabin crew, and I would make a special mention of Julian and Daniel, who made a difference to our experience.","A very pleasant experience","1" "2022-08-18T16:57:47-04:00","Desktop","1","review","I booked the flights from Melbourne to London Heathrow return for Mar 2023-Apr2023 for me and my son in cabin class Premium Economy Costing me 7000AUD. Week after this booking Singapore Airlines sent an email stating that ""We regret to inform you that due to operational requirements, we are unable to provide you with the original seat and/or cabin class that you have selected"" and hence we were downgraded to Economy class. Upon calling Singapore Airlines customer care, I was told that there will be no refund for this downgrade although economy class is 3500 AUD is cheaper than Premium Economy seats. They basically left me with 2 choices: 1. We have to travel in economy class without the refund 2. I get the full refund and not travel. I requested the airlines if they can give me the premium economy seats for someother date as I am flexible with dates but all I was given was disappointment and hence I had to ask to cancel my tickets and give me the full refund. To my surprise I was told that it will take 6 weeks for my refund to process. Does Singapore Airlines think that people are millionaires and have so much excess money that while they take their sweet time to process my refund, how am I supposed to book my flight tickets with some other airlines? I have been calling everyday to ask update of my refund and all I get to hear is ""MAAM WE HAVE ESCALATED THIS AND CAN'T DO ANYTHING ELSE"" Tickets are getting expensive with each passing day. It's been 3 years that I haven't seen my family and was looking forward to meet them all in March 2023.","Paid 7000 AUD for premium economy and they downgraded me to economy without refund.","6" "2022-08-18T00:29:35-04:00","Desktop","1","review","Flight was cancelled without notice and When I got to the airport, I realize I am not the only one. Wait 1.5 hrs on the phone while waiting for problem to be “resolve” and no updates just yet. Worst experience ever.","Horrible customer service","3" "2022-08-17T23:18:40-04:00","Desktop","1","review","- Booking websites is terrible. I ‘d been wasting a lots of time on booking seats and communicating with Customer Service. (Always failed to book the fourth trip online even though was able to book the other seats for other trips) - Customer Service team ignored my email directly. I raised 3 questions in an email and I got only 1 answer to my first question.","Terrible Booking website and Customer Service","1" "2022-08-17T00:33:29-04:00","Desktop","5","review","It's been 3 years since we were able to fly, due to COVID restrictions in Australia. On this occasion we flew from Sydney on SQ222 (A380) to Singapore. After a layover of less than 3 hours we flew on SQ322 (A380) to London, with both flights in Business class. With flights relatively full, not mach has changed since 2019, with all Singapore Airlines staff we encountered supplying exceptional service from our check-in at Sydney to leaving our flight in London. Both flights left on time and both arrived early into Singapore and Heathrow, London, with all bags arriving with us. Our pre-ordered meals were excellent during both flights.","A pleasure to return to flying with Singapore Airlines","1" "2022-08-16T16:52:29-04:00","Desktop","5","review","I want mention that I am really Impressed by Service Offered by Singapore Airlines. On August 15th, I had to book Flights from my Parents from Delhi to JFK in emergency when Emirates Cancelled flight (Horrible Airlines) & offered no support on Rebooking. Singapore Airlines Call Center staff was awesome. They quickly accommodated wheelchair and meal request at very short notice. My Parents informed me that they have never seen in their 40 year travel history such a friendly & caring staff. Flight from Delhi to Singapore was very very good. Also Flight from Singapore to JFK is the Longest. My Parents informed that Crew was so good and they took care of them So well. I am now getting tempted to Fly Singapore Airlines during my Next travel.","Great Service - Awesome Airlines","1" "2022-08-15T22:04:23-04:00","Desktop","1","review","This Singapore Airline is so bad. I lost my luggage for already 3 days, no help, no service. Stranded in Indonesia without my clothes and personal belongings and Singapore airlines doesn't care. I have been calling for 3 days, they do not pick up the phone, do not give me any information about my luggage. They just do nothing. They do not even care how I can survive. The worst airline and service at all!!!!!!! Never again to fly with this airline!!!!!!!!!!!!!!!","Baggage Lost and no service, no help","3" "2022-08-14T22:48:27-04:00","Desktop","5","review","It was wonderful. I mean, they had good food and entertainment for the people. They even provided pillows and eye masks and headphones, and I slept nicely.","It was a really good experience","0" "2022-08-14T00:06:32-04:00","Desktop","3","review","Is it just me, or has the menu on Singapore Airlines gone down hill since Covid. I have travelled with Singapore Airlines several times since the reopening after covid and have noticed there food has dropped in quality big time. There seems to be a lot of cheap flavourless pasta dishes served in cardboard boxes. This morning I had the choice of only a herring pasta dish for breakfast, as all the scrambled egg dishes had gone. Who eats herring pasta for breakfast? A lot of there food seems not much better then Scoot Airlines. On one flight I wasn't even offered a drink with my meal and had to ask for one. Other then that I found them to still be ok with everything else. The service in other way's seems to still be of a high standard.","Not what it used to be.","1" "2022-08-12T03:01:13-04:00","Mobile","1","review","If I could give a minus score I would. This airline is appalling. They cancelled my son’s flight however didn’t inform them.We took my son and his friend to the airport to discover the flight didn’t exist. My son had booked transfer flights to Vietnam and hotels. By far the worst thing was the massive disappointment for them. This trip had been planned for months following their graduation. This airline are not replying to correspondence. They cancelled the flight and didn’t inform my son. This airline is accountable. Be aware don’t book with this airline.","Never book flights with this airline.","3" "2022-08-11T02:53:30-04:00","Mobile","1","review","I'm 6ft 1 and you would need to be contortionist to get comfortable on these seats. Whether reclining or as a bed they are so uncomfortable it's not even funny. You have to lay diagonally across them and stick your feet in a small hole, then every time you turn you nearly break your ankles. On top of that the seats are quite hard. My wife is 5ft 4 and she thought the same. I feel like I have been ripped off! They don't even compare to the business class seats on Air New Zealand or Cathay Pacific.","Terrible Seats on Singapore Airlines Business Class.","2" "2022-08-10T22:44:57-04:00","Desktop","4","review","Today's flight was really efficient, and well handled by the Chief Purser Kim-Sung. Plane was an A350-900, 9V-SHB and I was in seat 17K. Interior was clean, tidy and didn't look tired. I found the cabin temperature way too high, but am glad that it wasn't an overnight flight. Inflight wifi was being promoted heavily - it was active but could not be connected to. The pair-your-device didn't work at all. Whilst it is classed as a lie-flat bed, for someone who is 188cm tall and has size 11 feet, the bed is not a comfortable one as one's knees and feet can be cramped. No amenity kit offered today, although there are toothbrushes and other items in the well-stocked and clean bathrooms.","Great daytime flight on SQ in J-class, but it's not for the taller person.","0" "2022-08-10T09:55:06-04:00","Desktop","1","review","We have not flown yet, this is regarding our experience with purchasing airfare. We were suckered into buying cheap non-refundable tickets nearly a year out but now they want nearly three times that price for friends and family that are traveling with us. Whenever a deal shows up online it will not finalize, forces you to call in and they jack up the listed price. After they have your information they give you an exorbitantly higher price than what they lured you in with on the website, then tell you that if you call back your price is already set, whether the price goes down or not. Predatory.","Overpriced, Predatory Salesmanship","2" "2022-08-10T00:48:10-04:00","Desktop","1","review","Be warned, book anywhere else. Singapore Airlines used to be great but those days are gone. They will happily and quickly take your money but good luck ever getting it back if you are owed a refund. I have been given the run around for 8 months now. Call center is absolutely useless with no power. Refund department does not reply to emails for months. You can't talk to a real person in refunds. They don't write down your information in the call center, calls aren't logged with you information. I have provided them my contact details on 5 occasions and when i call, every time they say there are no contact details on file. Basically a fraudulent company using customers as a bank. There should be a lawsuit against this company.","Don't expect any customer service","2" "2022-08-09T01:19:35-04:00","Desktop","1","review","Cancelled a flight with SA in April 2022 by calling their contact centre and they still have not refunded the $2000 they owe me. I would not recommend booking with these thieves. Booked with SAS instead and coincidentally ended up on the same flight.","SA owes me $2000 and will not pay.","1" "2022-08-08T06:50:53-04:00","Desktop","1","review","I'm an American business executive flying Singapore Airlines (SIA) for the first time. I usually fly business-class on United Airlines (Premier 1K member). I thought I would give SIA a try given my new responsibilities include managing the South East Asia region for my company. Upon arrival to my final destination, I received an automated text from SIA notifying my baggage was delayed and subsequently, will be on another flight tomorrow morning. A bit of an inconvenience was my initial thought as all my business clothes and personal belongings like underwear were in my checked baggage. Mistakes happen and SIA will make it right. WRONG!!! The next morning arrived and no baggage as well as no updates. My hotel's concierge kept checking for me too and did not receive any updates. Meanwhile, I am calling SIA customer service throughout the day on a status, each time SIA responds they are escalating my issue and somebody will be in touch with me. I plead to SIA that I need to purchase business clothes for internal and customer facing meetings which is the point of my business trip. I can't keep delaying and waiting for my baggage while my internal and external customers are frustrated with me. SIA tells me to make the purchases, but keep the receipts for reimbursement. I proceed to make the necessary purchases in order to fulfill the objectives for my business trip. This is time consuming as I must go to the mall, fight the crowds, try on clothing, etc. during the workday when I should be meeting with internal and external customers. More than a week later, my baggage shows up at my hotel unannounced. Nobody from SIA contacts me, and when I call SIA customer service, even they aren't aware that my luggage was delivered to me. Finally, I begin the reimbursement process with SIA, and the REAL nightmare begins. And I thought the worst was behind me. SIA refuses to be held accountable, punting responsibilities over to local lost & found. Lost and found tries to negotiate with me with a low ball offer in local currency, as if they are not responsible for the damages caused to my reputation at my company resulting from their mishandling of my baggage. I tell them I am an American and demand to be reimbursed in USD to which they ignore me and continue to offer a petty amount in local currency. This is still unresolved because I refuse to be unfairly compensated for the damages and pain I had to endure. I told SIA they have ruined their prestige reputation and should not expect American business-class travelers to fly with them. They simply don't know how to deal with foreign business-class travelers, they think they can just ignore you which they probably get away with dealing with local travelers. As an American business traveler you are better flying with U.S. based carriers like United Airlines or Delta Airlines which won't try to screw you when they lose your baggage. More importantly they know how to deal with profitable American business-class travelers.","Terrible customer service for American business travelers","3" "2022-08-08T01:51:45-04:00","Desktop","1","review","So I have been a supporter of Singapore Airlines for decades, awesome airline when travelling but absolutely cr p when you have a problem. You cant speak to a human just dumb robots. Been trying to get hold if them for 2 days no replies. Customer service is ranked just below sh1t.","No way to speak to a human","2" "2022-08-08T01:43:11-04:00","Desktop","1","review","Just overall subpar airline , gone are their hay days. Food is atrocious and very cheap . The inflight entertainment is basic at best . Wouldn’t bother flying them again . Qantas kills them .","What happened to their stellar reputation !😒","4" "2022-08-06T22:59:43-04:00","Desktop","1","review","We arrived in Chiang Mai two days ago. Two out of 3 bags missing. Lodge claim, hear nothing more for two days. Tracing is all website says. Try to contact Singapore, go through all details 3 times, get sent to another site but then booted out because final destination of booking was not their flight. It was Scoot their sister airline, the only one that flies to Chiang Mai. Ring Singapore lost and found as instructed and after half hour wait get told to leave message except then told too many messages cannot accept more. All this from a supposedly good airline. Ha ha. In meantime I am here with nothing except what I wore on the plane!","Pray your luggage is not lost","2" "2022-08-05T14:00:22-04:00","Desktop","3","review","Usually I like Singapore airlines but was not happy to see dirty food tray.. when I showed this to the steward, instead of cleaning they gave me cleaning wipe to clean it.. why should I clean someone's mess?? Firstly it was dirty and than I ended up cleaning myself as Steward didn't have courtesy to apologize and clean the surface..","Disappointed to see the cleanliness level..that too after COVID times","3" "2022-08-05T08:51:01-04:00","Desktop","5","review","We got to boarding and they informed us that my screen will not be working and because the flight is full, there will not be an alternative seat to change to. As soon as we got on the flight, they were well informed about the issue and apologized for the same. The manager, Tanny, did everything possible to make things right for us which we truly appreciated. He was super attentive. Also, on the way back, their communication was so strong that everyone was aware of our issue 3 weeks earlier and they had noted our names. This is called professional service and true hospitality. Things will not always go as planned and as perfectly but what matters is the action taken to make things right, the solutions you offer, the approach and I must say, all things considered, Singapore Airlines was one of my best flight experience. Special thanks to Belinda as well 🙏🏼🙏🏼","They did everything to make my negative experience right","0" "2022-08-04T21:42:54-04:00","Desktop","1","review","1. Customer service cannot handle simple itinerary changes. They are very polite but hardly trained. 2. Takes hours to correct the issue as they have to talk to supervisor for every simple thing and the supervisors are available depending on the call volume. I almost spent 5 hours. 3. I paid $1000 extra to prepone my start date and they cancelled my return ticket because my name was still left in original itinerary and marked as no show. 4. There is no tracking or notes for the calls, you have to start over with every call and explain the situation.","Terrible customer service","2" "2022-08-04T14:42:26-04:00","Mobile","5","review","We had the chance to test Singapore's Business Class in their A350, A380 and their 787. All in all a very good experience!","Amazing business class product","0" "2022-08-04T03:39:21-04:00","Desktop","1","review","People be warned Singapore Airlines is the worst Airliner on earth! I needed to change my flight. I tried contacting them for over 4 months. 50 hours and more on hold, nobody is picking up the phone. Filled in multiple request forms online, nobody reacts. I had to go to the airport to get in contact. They gave me a number, customer service cant help me. The promised me already 4 times that a manager would contact me. I had to stay home again for over 2 weeks because i did not want to miss the call. But ofcourse nobody called me back. I lost about 900 euros on phone calls, the hours i put in to it, an extra 100 euros to go to the airport. Nobody is helping!! I WILL NEVER BOOK AT SINGAPORE AIRLINES AGAIN, THE ARE BIG LIARS AND SCAMMERS!!!","THE WORST AIRLINER THAT EXCISTS!!","3" "2022-08-03T12:54:50-04:00","Desktop","4","review","Seat comfort & leg space - Good Inflight entertainment - Average Food - Poor, very poor Boarding experience - Good Overall experience is ok but not as good as a top airline","Good seat comfort & leg space, food (quality and serving times) is poor","1" "2022-08-03T12:26:26-04:00","Desktop","1","review","I'm so angry, Singapore Airlines used to be good, but when booking a ticket to Vietnam, they sneakily put you on Scoot - for an 8 hour flight! I paid for a full price, full service ticket - they clearly must have put operated by Scoot in very small writing somewhere, to say I'm upset is an understatement. I could have booked a Scoot ticket for $200, not the $800 I paid to not have to sit for 8 hours on a horrible plane. My whole trip is ruined, I've been having a really hard time and now I'm stuck on what is going to be a miserable flight. To cancel costs half the ticket price. The same has happened for my return leg! Shame on you Singapore Airlines, this is the last time I will ever book with such an unethical and untrustworthy company! Thank you for ruining my first holiday in years!","Sneakily booking people on Scoot","1" "2022-08-02T22:49:25-04:00","Desktop","1","review","As we had booked directly with Singapore Airlines we had expected a high standard of comfort and service delivery across all legs of our journey. Indeed, the summary of fare conditions made specific reference as to what we would ‘enjoy’ from the SCOOT operated leg of our journey with ‘check in bag allowance and complimentary hot meal’. However, what Singapore Airlines failed to mention is what we would not enjoy on SCOOT! Perhaps what Singapore Airlines should include in their summary of fare conditions is that; ‘you will be travelling with SCOOT for part of your itinerary and you will not enjoy the: I. the chaotic boarding procedure II. The rude staff III. The denial of basic amenities, such as water (unless you pay for it)! IV. The complimentary meal, which was totally inedible V. The filthy travel conditions (SCOOT planes are most definitely not cleaned) VI Toilets leaking into the body of the plane causing puddles of water on the carpets VII. The lack of CoVid19 precautions (travellers not wearing masks and this not addressed by SCOOT staff) VIII The lack of inflight entertainment VIIII. The extremely long wait at the baggage claim This was without doubt the worst flight conditions I have ever experienced and to have to endure 7 ½ hours + of this at the end of a long haul flight was unbearable","WATCH OUT FOR THE SCOOT LEG … NOWARNING how terrible this would be !! Will never use or recommend Singapore again","4" "2022-08-02T22:29:43-04:00","Desktop","1","review","We have been downgraded on SIN to MEL leg of our flight from Premium Economy to Economy. No explanation just an email. It turns out they have changed aircraft from Boeing 777 to Airbus A350 which only has no premium economy cabin Multiple calls to Australian contact centre based in Changi. Requested to change LHR > SIN> MEL to earlier flights but on the same day SQ 317/SQ217. SIA refused citing capacity block in UK until Sept 11 2022. This apparently prevents them from moving me from original flights to new flights despite no change in passenger numbers. I can of course if I want book 2 seats on Premium economy on line today on the dates I want despite the capacity block?? When pushed also said original flight was booked Premium Economy LITE and only FLEX is now available. Our only option is 1) Accept downgrade to economy for SIN>MEL leg with zero compensation on offer 2) obtain full refund for SIN>MEL leg leaving us stranded in Singapore on route to Melbourne 3) pay difference between premium economy lite and premium economy Flex I have escalated this twice but despite promising to call me back they do not or send an SMS for me to again call the SIA contact centre. Does any one have any suggestions. Should I contact ACCC in Australia or CCCS in Singapore?","Premium economy downgrade nightmare","2" "2022-08-02T19:53:02-04:00","Desktop","1","review","Not sure where to start on just how poor of a flying experience this was. Let's start with booking. The Singapore website is very difficult to use especially to compare flights on different dates, routes, etc. I flew from SAN to SFO on Alaska Air and while I would have liked to book on a single ticket, I purposely booked separate tickets because in the past, creating a single ticket destroyed my ability to make changes without great difficulty. Interestingly, the Alaska Air portion was not impacted. Tiny Alaska Air has a more functional website than Singapore. This extends to the smartphone/tablet apps as well. Poor integration of the website with the apps for Singapore. The plane was new, clean, and nicely appointed and I sat in the premium economy. This was an A350-900 and there was only business and premium economy classes. Originally I was in one of the 'single' window seats towards the back of the plane but made a change to leave a day earlier and it wasn't available. To be expected, but the downside is that you need to call Singapore to get your extra dollars for the better seat refunded. Previous experience with Singapore's call center has made this not worth the effort. They rarely answer the phone and a call back takes days. And there's the Singapore accent that is even harder to understand over the phone. The toilets in the premium economy section are extremely small and not conducive to good hygiene. Too small to the point where it was preferable to dehydrate myself rather than use the toilet. They are the same size as Airbus single-aisle planes. Maybe OK for a couple hour flight but not for a 16 hour flight. The food was an 'economy class' meal service. Quite disappointing given the several thousand dollar fare paid. There were two meals served though I opted to skip the second meal preferring to get something in the airport instead. Some positives. The flight was generally on time and the staff are friendly and professional. The in flight entertainment was extensive, though Singpore is still using seatback systems versus personal devices. (The touch screen feature at my seat was not working which was annoying.) I cannot recommend a flight on Singapore. The only reason I flew Singapore was that they were the best way to get to my destination (Bali) as other airlines have not yet resumed flights. Singapore needs to understand that online booking and flight management are important parts of the flying experience, especially for frequent and sophisticated flyers. I won't fly Singapore again unless I have no choice.","Poor experience","2" "2022-08-02T19:20:04-04:00","Desktop","2","review","We booked to fly Singapore Airlines on both legs to discover we had been changed to Lufthansa on the longer 13 hour leg without our concent. Lufthansa is inferior and tries to charge you extra for seat allocations etc. We were unable to book my wife's vegetarian meals without paying extra for seat allocation. We deliberately took a 4 hour longer flight to avoid Lufthansa only to have Singapore Airlines do this to us. We are not happy.","Flight change","1" "2022-08-02T05:44:43-04:00","Mobile","3","review","Business class is a wonderful experience BUT if you don’t consume milk they offer no dairy free milk options. I’m sure I’m not the only person who doesn’t have cows milk in their coffee. Unfortunately you only get one choice when it comes to special meals and if you’re coeliac then GF it must be. If you’re vegetarian/vegan AND GF it’s a very long 24 hrs without a meal. When paying over $7000 return you’d expect the airlines to do better for a premium seat. Surely they could have a few options of dairy free milk onboard and in their lounges too. TOP TIP go to a coffee shop once you’ve gone through customs and buy a cup of soy milk to take onboard and give to the staff to put in the fridge. Anyway regardless Singapore Airlines Staff are friendly and accommodating during the flight, the lie flat beds are comfortable & there was a good selection of movies to watch. Singapore airlines needs to lift its game for gluten free and dairy free options onboard and in the lounges. Air NZ beats them hands down on this.","You can’t be gluten free and dairy free!","1" "2022-08-01T04:09:14-04:00","Desktop","1","review","Singapore Airlines used to be one of the best Airlines around, and now they're comparable to a low cost carrier for the lack of customer service support. I have a redemption booking with them, and I just want to cancel the booking. When I called them, I chose ""Redemption Booking"", but they keep on connecting me with their so called ""Commercial Booking"" department who can't really solve anything. I've called them 4 times today and still no solution. Shame on you Singapore Airlines for having such an atrocious service. You guys used to be awesome.","Terrible Customer Service","0" "2022-07-31T20:23:29-04:00","Desktop","1","review","I'd been flew with SQ from 2007 and they always had great services.This time they changed my flight on 6/3/22 in the last minutes from New York-Singapore to New York-London-Singapore (longer flight while I paid premium price with short flight).Then when we arrived in London,the transit time only 1.5 hours with very long line.I brought 2 kids and run like crazy.From Singapore I bought separate ticket to Ho chi min from 6/5/22-6/9/22.I requested the SQ desk to transfer our 4 luggages to our next destination but all luggages never arrived.Our whole vacation was so messed without all our belongings!!!The day before we left Ho chi min they only can found 1 luggage.Then we have to continue our trip to Singapore for 2 days(6/9/22-6/11/22) and to Indonesia from 6/11/22-7/22/22.This whole trip was really bad experiences since we already had plans to visit many places like Bali,Lombok,and other domestic cities.How we can enjoy our vacation without our belongings and important medicine for my kids (which we can not buy without prescription)???So we canceled our trips and waited day by day in Surabaya.FYI SQ never offer me any compensation for delaying bag in the 1st place until we wanted to leave Ho chi min,they only offered $130 for 3 people.The 2 luggages they found on 6/14/22.The 4th bag the found 6/24/22.They NEVER offer me any additional compensation until I submitted 3 people's expenses receipt (around $600)while we're waiting these luggages.So disappointed they just wanted to force you to accept $308 and NEVER understand what we feel.Do you think your $308 can pay my vacation time that you ruined???The station manager in Ho chi min named Tresa Mok said the clothing you have bought have an on-going value and would continued to be used, we feel that a partial reimbursement on these items, which have residual value, is fair and reasonable. she even asked me to claim to travel insurance to get more compensation.This year I'm so disappointed with your services and you'll lost your faithful customer here.","Missing luggages","2" "2022-07-31T01:48:12-04:00","Desktop","2","review","For all the talk and advertising about Singapore Airline, I must say it’s altogether a very average, unsurprising airline. A) The food is essentially Asian, not global, forcing the passenger to like Asian spicy cuisine, or go hungry for a long flight. B) The crew speaks English with a very heavy accent, making it rather unpleasant to interact with them because it’s not easy to understand them. C) Entertainment offers are centered on Asian and North American films; flying to so many countries in Europe, one would expect it to have a greater variety. D) don’t be handicapped and in need of help at Singapore Airport; it’s sporadic slow and inefficient.","Average airline","0" "2022-07-31T00:01:41-04:00","Desktop","3","review","Lounge : SilverKris Lounge , Terminal 3 Our incoming flight arrived at T1 , forcing us to take the overcrowded Skytrain to T3 ( as the only functional SilverKris Lounge is located there ). What a nightmare !! Just 2 coaches per train , filling up with hundreds of passengers at once , and people sneezing / coughing right on your face. Strange that the ""best airport in the world"" violates Covid-19 protocols of its own country. The lounge was as overcrowded as seen during our previous time here. Not even a single seat available. What is the point of a multi-million dollar renovation , if they could not even plan the seating correctly. This is the least they could have done , considering that every premium passenger flying on any Star Alliance flight can access this lounge. Boarding / Security : Our flight was assigned a gate at T1 ( as T3 conveniently shuts shop at night ). We left the lounge 1 HOUR EARLY. Our flight at 02:35 was the last SQ flight for the night. But even then , the lounge staff did not feel that it's their duty to inform us about the shocker that lay ahead. THE SKYTRAIN STOPS OPERATING AT 01:30. And still this airport wins awards all the time. Absurd. We had no option but to walk / run as fast as we could. It still took us almost 20 minutes to reach our gate. Security Check happens at the gate , one of the biggest flaws of this airport. But what makes it worse is the overtly rude security staff. A lady in front of us was having some trouble , but rather than being patient they started shouting at her for no reason at all. Passports / Boarding Passes are snatched out of your hands and thrown back at you. Also , a so-called ""5 star airline"" like SQ does not deserve that status , considering that they're unable to provide Fast-Track Immigration / Security at their own hub. Boarding was via a dedicated aerobridge. Seat / Layout : Just like their A350 , the B787-10 too has a 1-2-1 staggered layout in Business Class , with seats either close to the aisle or away ( the latter being more private ). The footrest is right in front , not angulated as seen on the A380 , ensuring a much better sleep. Service : Fabulous. Very courteous crew. Food & Beverages : We availed the 'Book the Cook' service. Loved Song Fa's 'Bak Kut Teh' and 'Qui Lian Ban Mian' Arrival : A dedicated Immigration counter for First / Business Class passengers. Luggage arrived on the belt on a priority basis as well.","Great flight marred by a pathetic on-ground experience at Changi","1" "2022-07-30T22:38:46-04:00","Desktop","1","review","TERRIBLE EXPERIENCE! TERRIBLE CUSTOMER SERVICE! DO NOT BUY TICKETS WITH TEM!!!!! We bought our flights (family of 4- 2 adults, 2 kids 6yo &8yo) from Darwin Australia to Lax USA, return, with more than 7 months in advance. The flights have a stop in Singapore. Singapore airlines cancelled our flight from Darwin to Singapore but confirm the rest, no alternatives given for the flight that got cancelled, no response to e-mails, frustrating phone calls only to force us to pay business class or cancel the full trip as they said they do not give our money back just for the flight that got cancelled???? On top of that, we will lose money if we cancel the flights that were booked well in advance???? We need to go to LAX, we can not cancel the trip but we do not know what to do!!! HELP!!!!","HELP! ABUSE ON CUSTOMERS AND NO SOLUTION","1" "2022-07-29T14:22:55-04:00","Desktop","1","review","Singapore Airlines partners with Scoot that carried us from Singapore to Cebu. Had I known Scoot as their partner is a joke of an airline, I would not have flown with Singapore Airlines at all! They have lost my luggage that had important documents as it was meant to be hand carried but Singapore Airlines insisted on checking it in as the flight was “very full” then lost it!!! It has been 3 weeks already and still no decent answer as to where is the luggage. Singapore Airlines has ruined my expensive family vacation from Day 1!!! Beware of Singapore Airlines because Scoot as their partner is the WORST and a joke!","Ms","4" "2022-07-29T09:33:05-04:00","Desktop","4","review","Check-in : At the dedicated Business Class counter. Quick without any waiting involved. Keep in mind the long queues at the entrance though ( Our flight was at 18:30 ) Security / Immigration : No separate queue / Fast-Track. Clearance was quick though. Lounge : SilverKris Lounge Well laid out , with excellent views of the tarmac. Great F&B options as well. Boarding : A separate area reserved for premium passengers , but made no sense , nor was it being followed. Priority boarding was enforced though. Seat / Layout : Our aircraft was the A350-900. Business Class is divided into 2 cabins ( 1 large , 1 small ) separated by a galley. The layout is 1-2-1 in a staggered sense , with some seats towards the aisle , and the others away ( more private ). The seats are very comfortable , and thankfully the footrest is straight , not angulated as seen in the A380. Service : Very courteous staff , who ensured that the service throughout the flight was incredible , and personalized. Food & Beverages : 'Book the Cook' was unavailable. Pre-selected meals from the in-flight menu. 'Pan fried mahi mahi' was decent . but the 'Pasta with meat balls' was horrid","Perfect evening flight from MNL","1" "2022-07-29T07:48:00-04:00","Desktop","2","review","You are on board 45 minutes before takeoff, you are settling in either to do work or to go to sleep because you have precious little time, and you are not besieged with a fully mask policy. Not here. And you are suffocating with masks in a stuffy hot waiting area (and on board). These non-N95 masks do little to prevent anything (half the meetings I just had in Singapore had locals who were suffering from COVID, but I it had been a while since someone in my US world was sidelined). Further, do the epidemiological work of looking at how hyper clean airplane environments provide cleaner air than anything, except perhaps for 100% wearers of N95 masks—and even that is not clear (and, BTW, look around at all the people who are constantly pretending to eat and drink to avoid wearing a mask—who then really believes that masks are doing anything). This is probably a good—maybe great—airline for coach. But for people who pay premium, LET ME OUT of the COVID theater that somehow forgot about the people who pay a little bit extra. And BTW, I am a liberal Democrat who happens to be a fact-based scientist who realizes we need to find a balance between living and an hyper-controlled environment that has kept me from even getting a common cold in the last 3 years.","You pay $10,000 for a flight on ANY other airline and …","1" "2022-07-28T20:22:17-04:00","Desktop","1","review","Singapore Airlines lost my suitcase for 3 weeks and it was returned to me 3 weeks later, at the end of my holidays. I have been unsuccessfully trying to contact them via emails, feedback forms, phone and there has been no reply. Terrible customer service. I won't be flying with them again.","No customer service","1" "2022-07-27T20:27:24-04:00","Desktop","1","review","It took a week for the redemption team to return my call. I missed the redemption flight. Keep apologising but did not mean it, coz cannot could not get the flight. No customer care.","Kris Flyer. It took one week to return my call. Missed my flight","1" "2022-07-27T08:23:17-04:00","Mobile","1","review","Singapore rebooked our flight out of Frankfurt departing two hours before our flight from Prague to Frankfurt arrived and then made no effort to get us other flights resulting in us spending over 40 hours waiting at airports and three extra days in European hotels.","No customer care","2" "2022-07-27T06:20:12-04:00","Desktop","2","review","I am 5ft 11, l had 13 hrs of discomfort guy in front reclined so had 12 inches from my eyes to the entertainment screen so l had to recline, l am not fat, table tray touching my stomach, food average at best, wow 1 inch of red wine in plastic cup, can't say a good experience","LHR to sing economy","4" "2022-07-27T01:34:44-04:00","Desktop","1","review","Singapore Airlines (SQ for short) used to have an office in Mumbai, India for many years, located in the Taj Mahal Hotel. It was staffed by a lovely group of people who were pro-active, efficient and courteous. As a frequent flyer in First and Business Class since 2002, I was recognised and given attention every time I had to contact them to make/modify a booking. Now, sadly, that office is closed. Instead, there is a ""contact-centre"" with people whose purpose is apparently to make life EXTREMELY difficult for their loyal customers. Unfortunately, if you wish to make a mixed-class redemption booking, you have no choice other than to ""contact"" this centre. On doing so, you are given false or misleading information; and have to deal with stubborn non-cooperation. This is SHAMEFUL coming from an airline that has won several awards. I will not be flying with them again.","Impossible to make mixed-class redemption bookings.","4" "2022-07-26T14:21:36-04:00","Desktop","1","review","My son missed his connection to Singapore due to a delayed flight from Edinburgh. Singapore Airline staff told him he would need to stay in Frankfurt indefinitely and go to the airport each night at 7pm to try to get on an overbooked flight in the hope that someone would not show up! He could also not access his baggage so literally only had the clothes on his back. Staff were rude and unsympathetic even though it was not his fault. They refused to help him and stated that it was not their problem","Singapore Airlines abandoned my son","2" "2022-07-26T07:23:28-04:00","Desktop","2","review","The flight is nice with respect to legroom and cleanliness. They provide inadequate food in the flight. Even asking an extra butter by another passenger was responded as unavailable. They are highly limited with food and drinks. The crew also don't service happily instead they get agitated if you raise the light and ask them something. Good if you want to just travel from a source and destination without concerns on food or how crew behaves but not a good overall flight experience.","legroom nice but food isn't sufficient and crew doesn't look happy while serving","1" "2022-07-26T03:31:25-04:00","Desktop","2","review","They damaged my bag (deliberate, forceful opening of bag) and after many months emailing them, they still haven't paid a cent in damages. Business class was such a rip off - felt like it was marginally better than Economy class.","Shocking service","0" "2022-07-26T01:12:58-04:00","Mobile","1","review","Norwegian Airlines lost 2 pièces of luggage 28 days ago. They found them 26 days ago but we have little hope of never seeing them again. You can't call them and they don't answer emails. Their so call online tracing and update system is a joke. We have subsequently discovered that many others have had similar experiences with Norwegian Airlines No communication zero customer service. Disgraceful Norwegian Airlines","Don't use Norwegian Airlines","0" "2022-07-25T20:20:24-04:00","Desktop","2","review","SA cancelled my flight the morning of, pushed me back 24 hours, pandemonium at Manchester airport as no one knew what was going on, the airport did not want to check my baggage as the flight tickets were for the previous day. Complete lack of communication, explanation or even interest from the SA staff. Email to follow up like they said we ""could if we wanted to"". been 3 weeks, no response despite their automated email saying they would respond within 10 business days. Poor form overall.","Cancellation, lack of communication and left to just deal with it.","0" "2022-07-25T18:34:44-04:00","Desktop","1","review","Singapore airlines lost all our luggage and will not respond to our claim. We ave been trying endlessly to get in touch with someone but every phone call seems like a phone call to a Telco sales person and is absolutely useless. Shocking experience and do not recommend Singapore airlines.","Appalling.","4" "2022-07-24T19:38:35-04:00","Desktop","1","review","Attempted to check in to my flight SQ224 on 30/04/2022 for my flight to Bangkok, I was informed by the check in staff that I was going to be denied boarding because I did not have a pre departure PCR test. I had extensively checked the details on both SIA and Thai Embassy websites, the later stated that as from 1st April no PCR test required pre departure. Despite this the staff insisted that this would commence on the 1st May, the information they had was one month out of date. Had it not been for my insistence on talking to a supervisor and requesting him to check the Thai Embassy website my holiday would have been completely ruined. this prompts the question, how many other passengers were given the wrong information and did not fly during the month of April?. I am in my seventies with a heart condition, this experience did not help. I would like to say that I have never encountered this level of incompetence at an airline check in before. I left feedback on SIA website seven weeks ago and a follow up email two weeks ago, I have had no response whatsoever. A disgraceful lack of customer service, this used to be a top airline, sadly not anymore.","My experience with Singapore Airlines.","3" "2022-07-24T16:21:58-04:00","Desktop","1","review","Scoot Airlines, partnered by SA is not a quality service Airliner, they make money off you on board.","Gaura Travel Agency, Melbourne, Australia does not do justice to the the standard that Singapore Airlines upholds","0" "2022-07-22T20:54:36-04:00","Desktop","3","review","We were very disappointed in the level of service, the food, the lack of comfort kits etc. Obviously SA are trying to recover lost profit. The crew are always excellent and this has not changed. Be aware they use Canadian Air lounge in CDG Paris which is a long way from the gate and is poor to say the least we left immediately and bought a drink and snack near the gate. on board ""book the Cook"" is very substandard -better food in the Singapore lounge. If it does not improve on the next long haul flight we will move to Emirates","NOT ANYWHERE FRE COVID VALUE","2" "2022-07-22T12:13:14-04:00","Desktop","2","review","I am very annoyed. I booked my flights and never received the eticket, despite the money being taken out of my account immediately. Then I had to spend an hour and a half on the phone to obtain my ticket and it was clear they had just made an error by not sending the ticket. Such a waste of time","Did not receive my e-ticket","2" "2022-07-21T18:29:38-04:00","Desktop","5","review","Big thanks to the ground staff at the SQ check-in counter this morning. Apologies can’t remember their full names - but a very pleasant and professional team of two. Mr P and Ms T processed our check-in (SQ 725) with special attentiveness, warmth and friendliness….what refreshingly joyful service! Thank you for the surprise upgrade too!","Awesome service","1" "2022-07-21T12:28:32-04:00","Desktop","4","review","Lounge : SilverKris Lounge Very disappointing. A lounge at Changi which provides access to every Star Alliance Business Class passenger , is bound to get overcrowded. Despite the multi-million dollar 'renovation' , the seating plan was not carefully considered. We were lucky enough to ""grab"" a sofa in a silent corner of the lounge , but we could see everyone who came after us struggling to find even a basic seat. Boarding : The biggest flaw at SIN ( and CMB / KUL / etc. ) is their security check policy , which happens right at the boarding gate. This forces everyone to proceed to the gate atleast an hour in advance , and get locked up in a small glass enclosure until boarding. P.s.- No priority lanes for security. Seat / Layout : The Business Class cabin on board this 737-8 MAX has 10 LIE-FLAT seats arranged in 3 rows as 2-2 , 1-1 & 2-2. Very comfortable indeed. Seat controls worked perfectly fine. Service : Very professional & courteous crew. Food & Beverage : Used the 'Book The Cook' service. 'Lobster Thermidor' was great. Loved the 'Boon Tong Kee Chicken Rice' as well. Arrival : Luggage did arrive on a 'Priority' basis.","Davao on a B737-8 MAX","1" "2022-07-20T02:49:35-04:00","Desktop","4","review","Check-In : At the dedicated Business Class check-in desk , which was very quick & smooth. Immigration / Security : Dedicated counters / lanes for First / Business class passengers. Quick clearance as usual. Lounge : Air India Lounge Since SQ's own lounge at DEL has shut down , the airline diverts all its premium passengers here. Very underwhelming. Portions of the lounge were dirty. Horrible F&B options. Expected much more considering the recent privatization of AI. Boarding : Very streamlined. Dedicated queue / gate / aerobridge for Suites & Business Class passengers. Attentive ground staff & crew made it even better. Seat / Layout : All the Business Class seats ( along with the 6 Suites ) were on the Upper Deck in this newer A380 variant , arranged in 1-2-1 pattern. Plush & comfortable , as long as you don't sleep. The moment you convert it into a lie-flat bed , you'll encounter the infamous angulated coffin-style hole for your legs / feet , which is uncomfortable for even someone as short as me. The seat control panel on my particular seat was not smooth / a bit erratic . Even the FA Call Button did not work , thus had to rely on the remote control option. This wasn't the case for the other seats occupied by my family members , where things worked perfectly fine. Service : Extremely professional & quick. Food : Used 'Book The Cook' service. Herb Crusted Pork Chops were undercooked. The Chilli Basil Prawn was quite good though.","DEL to SIN on an A380","2" "2022-07-20T02:25:14-04:00","Desktop","1","review","Nobody book with this airline they are liars . They cancel flights and don’t tell you with devastating consequences. Don’t book with Scoot or Singapore airlines.","Mrs D Watkins","2" "2022-07-19T13:05:27-04:00","Mobile","1","review","I booked trip to Tokyo but couldn’t get into the country because only residents could enter due to Corona virus being in the red but that was not the problem the airline had knowledge of this and they are still selling the airline tickets . I wanted my refund but they said I couldn’t get it that I could rebook for another time so I did again they did not advise that Tokyo was still closed. Now that it’s getting closer for me to fly to Tokyo they are still not allowing visitors in the country. So I requested a refund and in fact they gave it to me but charged me $300 to get my refund. Please before you book with Singapore airlines make sure that the country you want to visit is allowing visitors. Singapore airlines are horrible just to call them takes about 3 hours .","Rescheduled twice","2" "2022-07-19T12:34:19-04:00","Desktop","1","review","Had a ticket and the first leg of the flight was cancelled without booking me a replacement so I asked for a refund. They then processed a full refund and I rang them up 10mins after to book me back onto the flight which they refused because apparently once it's processed they cannot do anything even though they still had seats for the flight available. Would never book with them again! Was left stranded.","Awful customer service","1" "2022-07-19T06:23:53-04:00","Desktop","5","review","The 737Max 8 was a excellent aircraft with very spacious legroom. It quite and stable. And is safe. Only that the food is served in a tub which looks very unrepresentable and like a junk food.","737Max 8 is excellent","0" "2022-07-19T06:16:47-04:00","Desktop","1","review","We first took the A350. The legroom is so short that I couldn't bend. I m at 1.75m tall. The food was terrible. Everything just in a tub n a drink. Like junk food. Never take SQ A350 economy class.","A350 very short legroom","1" "2022-07-18T23:20:53-04:00","Mobile","1","review","Paid a lot of money for this class of travel and am very underwhelmed. The support is short, ended at my lower calf and was very uncomfortable. I do wonder about the potential to cause pressure injury. My husband I ended up not using them. Will not spend this sort of money again for very little comfort","Uncomfortable Premium economy leg rests","3" "2022-07-18T08:58:29-04:00","Desktop","1","review","My husband and I bought plane tickets to Bali for our honeymoon in May of 2021. When we bought the plane tickets, we had not yet gotten married. As soon as we legally changed our last names (we both combined names) we called social security, passport services, etc. to do the legal work. These calls included the airlines that held our tickets. We booked through orbitz and were flying through alaskan, United, and Singapore (this was due to tons of cancellations).we original Bally talked to someone from Singapore airlines and they said it would be no problem and that all we would have to do is pay $50 and submit the marriage certificate, etc. Next thing we know they tell orbitz that they actually can’t do it? Alaskan and United had no issues with changing our names for a small fee and then Singapore tells Orbitz that they can’t change our names (need though we legally got married and have all documentation). They decided to tell us that we will not get through Singapore without changing our names, but that they can’t help us with that. The only option they gave us was to cancel our flights (that they now refuse to refund us) and to buy new tickets for quadruple the price?!? My husband was given the most “high up” person from Singapore and then was given this exact information too?! After being told we can switch our names? Also, this is all two weeks before our departure when we have all of our airbnbs and excursions booked. So not only did we sit on the phone for over 24 hours, no joke! We also lost $6000 and had to buy new tickets so we can enjoy our honeymoon. I’m sorry, but what?!? You are telling your customers that they can’t legally get married and change their names, even when they are offering to pay the small fee that is clearly listed on your protocols? They are also not offering any compensations or help with covering the additional charges? We go from having extra leg room seats that we paid an additional $500 for and tickets we had prebought, so we wouldn’t have to go through this? It gets worse because then the only option they gave us was to buy $14,000 tickets a piece?! What a scam!! Orbitz couldn’t believe it and then ended up talking to them and finding out the same information and ended up finding us way cheaper tickets through a different airline. To me this is all a complete joke and with an airline who has customer service like that I would NEVER recommend them to anyone. I sure hope they decided to make it right and at least refund us our money from the first tickets. So sad that people don’t know how to treat others. We have travelled a lot and have never had any issues like this. Singapore airlines, I sure hope you never do that to anyone else.","Terrible customer service","2" "2022-07-18T08:11:47-04:00","Desktop","1","review","SQ meet & assist is a joke. I called multiple times to confirm if they can help an elderly to check in at the hotel in Jewel Changi upon arrival to Singapore and they confirmed multiple times over the phone that that's something they always do. Guess what, on the day of, they refuse to send a non-English speaking elderly to the hotel and conveniently blamed it on the associates that told me in the first place. They recommend my elderly to sleep on the lobby in the terminal instead. What a service! Truly disappointed how this went down and they don't seem to care to accommodate anything. I would not recommend any minors, kids or elderly under SQ care because they are unprofessional, unreliable and has no empathy.","Ground crew left elderly stranded","1" "2022-07-18T01:47:51-04:00","Desktop","4","review","Very good . Nice service staff were very friendly everything went smooth and nice reccomend this airline","Very good","0" "2022-07-17T04:15:21-04:00","Desktop","3","review","1, I did 4 legs with the Airline but the last leg was terrible! Full flight with lots of special meals and kids! By the time the crew handed out all specials and kids meals it was 3 hour later before we even got a drink! Never mind the meal and no choices! For a 5.5 hour flight, not good! Was not happy! I have complained to Singapore Airlines but no response! Not very good customer service there! 2. Most Airlines give you 2 suitcases of 23kg! This airline 1 suitcase of 25kg. Then they charge US$50 per kg! Wow! What an outrage! I was charged an horendous amount! Complained and again no response! Pretty sad for a renowned Good Airine! This was outrages! This would seriously make me think about flying with them again or recommend them!","Customer service not good!","0" "2022-07-16T18:50:28-04:00","Desktop","1","review","We were migrating to Singapore permanently work work. I was travelling with my whole family. Typically we fly business with Singapore, which is an amazing experience. In this case I was given my marching orders and I had to get on the first available flight. Given our pleasant past experiences with Singapore Air the decision was a no brainer. We arrived at the airport on time but Virgin Australia simply did not process us on time. We spent nearly an hour in the queue and the lady that was checking us in was new and needed support, to which none was forthcoming from the virgin team. Needless to say we missed our flight. Virgin were absolutely dreadful, lost our baggage, blamed us for being late even though we were waiting in their queue, then sold us it was not their problem, call Singapore Air, so we did. To make a long story short Singapore did nothing to resolve the issue, left our whole family stranded when I had a deadline to meet, charged us over $6000 and wanted to charge us more for missing the flight, and have not responded to our lost baggage claim or complaint. Put simply you are running a risk if you fly with Singapore because THEY DO NOT CARE AT ALL about their customers. I travel regularly, needless to say it will be with other cariers moving forward. It's a shame because I have nearly 200,000 kris flyer points with Singapore that will now be discarded. BE WARNED, IF THINGS GO WELL YOU MIGHT BE OK, THEY DON'T SINGAPORE AIR WILL NOT HELP YOU AND FIND REASONS TO CHARGE YOU ADDITONAL FEES. THERE ARE NO PEOPLE AT MAJOR AIRPORTS TO ASSIST YOU. FLY AT YOUR OWN RISK!!!","Good as long as nothing goes wrong - they don't care at all","1" "2022-07-16T05:47:12-04:00","Desktop","5","review","It all started at check inn in Manila, helped by Noemi Manantan, she was friendly, helpful and extremely polite. You would do great as crew member. Once we got on our flight to Singapore, all went as expected with friendly crew, good food. But our best experience is from Singapore to Amsterdam. Great compliment to ms Insyirah Raimi. She hit it all, she THE BEST flight attendant I experienced since a long time! Taking the time for you, being so polite and friendly and helpful. Thank you ms Raimi. We wish you all the best at Singapore airlines, and hopefully can get in touch with you again when we fly with Singapore airlines. Further other crew members are good too and the service is great.","Continue to be one of the best airlines","1" "2022-07-15T07:21:34-04:00","Desktop","1","review","I feel for the cabin staff of Singapore Airlines as they are the best in the business, but the whole flight experience includes the after sales service, this is the worst in the airline industry I have encountered!!! As posted previously and copied below. The worst service I have ever received. Agreed to flight credits for a flight cancelled due to covid. Would not accept these for my subsequent booking, instead advised I would have to pay for the new flight and I would have this money reimbursed. 3 months later still nothing. So I paid for a second flight, no problem, booked directly with Singapore, my original ticket had 30kg baggage, which I need as I travel with sports equipment, they sell me a ticket which is now only 25 kg! I cannot fit my gear in that allowance. Speak with Singapore representatives 4 times, all promising to sort my problem, guarantee that they will be back to me within 24-48 hours, not one response. Today again I speak with a representative, again, they are going to create a file. I have no confidence they will, or that they will return with an answer. Singapore Airlines as a national carrier your service has been appalling, its embaressing, and totally unacceptable. I fly in one week, and have been trying to sort this for two months, will someone actually respond? Another 24 hours since I posted this and nothing from Singapore Airlines, are they totally incompetent! One week until I fly, is this appalling service going to continue?","Incompetent, non responsive.","0" "2022-07-15T01:57:49-04:00","Desktop","1","review","Honestly don’t even know where to begin because we experience many type of discrimination and Mediocre service through out. Let’s start with skin color, as long you are white they don’t have any issue and let you be any other color they will treat you like they are paying for your travel! Me and my husband keep getting stopped and checked and passport held at the gate with no reason giving and always the last getting serviced on the plane. The flight attendant will keep tapping on our shoulders waking us up from sleeping for nothing!! And when we ask for service they are no where to be found. Definitely felt the side eye from them! Definitely the least fav airline won’t choose them and definitely do not recommend!","Worst of the worst costumer service with a side of racism","2" "2022-07-14T17:40:27-04:00","Desktop","1","review","They have zero customer service now, I paid $680 for 15kg of excess luggage and they’ve lost my luggage. No explanation. They hardly have staff at any of the airports other than Singapore itself. They try to make money off any misfortune to the customer, staff are very rude to you when you eventually get hold of one. I’ve received better service from budget airlines!!!","Don’t fly this airline - their service standard has dropped below a budget airline!!!","2" "2022-07-13T20:22:10-04:00","Desktop","1","review","Somehow Singapore Airlines managed to have worse customer service than Lufthansa. That takes a very special kind of incompetence.","Will never fly Singapore Airlines again","3" "2022-07-13T09:43:18-04:00","Desktop","1","review","We went to Bali for holiday. From Istanbul to Denpasar everything was ok but the back route was terrible. When we tried to check in online, Singapore Airlines directed me to their partner company's website. However, the partner's website did not allow online check-in. We have one ticket for two passengers, when we came to the airport their hecking system split our seats and gave us asunder seats. My wife has phobia and it was crucial to fly by sitting side by side. We told this situation to their land offices bu they did not solve this problem. And consequently, our flight has been like a nightmare. Further, when we got our baggage we were shocked. The wheels, locks, and handles were broken. Baggage was almost useless, we barely reached home with damaged baggage. What is worse, there were no appropriate respondents. Finally, we found a person from the ground service of Istanbul Airport and she told us Singapore Airlines does not have any policy towards baggage damages unless baggage disappears or is completely destroyed. They can change their name to Solutionlessness Airlines. Only good thing was the cabin crews. There were perfect.","In a vacation, first thing to do is NOT TO PREFER SINGAPORE AIRLINES","2" "2022-07-13T01:28:43-04:00","Desktop","1","review","I booked ROUND TRIP tickets on March 2022 which are fully paid upon booking.I called Singapore Airlines customer service on May 2022 to change my booking, only the return tickets - Belgium to Singapore. On the departure day, 17 Jun 2022 I wasn't able to check-in in SQ App and webpage. So I called Singapore airlines to check any issues with the system. The answer I got from them was - your booking is changed to ""One-way"", only existing Belgium to Singapore. And they asked me to pay 821.30 SGD additionally to buy a one-way ticket from Singapore to Milan. The customer service representative who called me to pay an additional fee was ZERO professional. He was saying that if I don't wanna pay 821.30 to re-book the flight ticket, he can offer me to cancel this flight and full refund but it was THREE hours before departure. What kind of customer service is this? In the end, I paid an additional fee and purchase a one-way ticket from Singapore to Milan. I raised a refund for my additional payment - 821.30 SGD and told them very clearly that I don't want any compensation from SQ. But my refund is rejected by SQ. Additionally, I paid extra when I called them for a booking change on May 2022 which is the second payment I made for this booking.I received an apology email from the SQ duty manager about what has happened and the mistake was made by the customer service representative who changed my booking, just not sure what kind of investigation is required.","Bye-bye SQ","3" "2022-07-11T21:14:32-04:00","Desktop","5","review","This was the first post covid trip after a long hiatus and i was very excited. The airport experience was a bit different with no express lanes to breeze through security and immigration but it didn't matter I was just happy to smell the jet fuel again.The lounge in Sydney was just right. Boarding was a bit hectic but once on board and seated in 24A I was very happy. The service was as expected, brilliant as was the food and all over comfort. Boarding again in December.","WOW WOW WOW","0" "2022-07-11T14:48:36-04:00","Desktop","3","review","Connecting flight from Prague delayed thus could not catch this flight - Singapore Air Service center could not be contacted as most numbers are automated. Arriving at Frankfurt airport next day told by Singapore Air nothing they could do as all flights fully booked and it was Lufthansa problem as they delayed flight but our booking from and return was with Singapore Air. Result 41 hours waiting at Air Ports with help from Lufthansa got on India Air Business to Deli after 13 wait Qantas to Melbourne but we missed our 3 days holiday in Singapore. Ruined what started out good holiday flight Melbourne Amsterdam OK","No Support or phone number in most European countries","1" "2022-07-11T05:41:45-04:00","Desktop","1","review","Purchased Return flight from Sydney to Paris with “Singapore airlines”. The way over was great, with a 3 hour stopover in Singapore both legs were aboard the kind of plane I had in mind; Standard economy class seats with things like slightly adjustable head rests, a pillow, light blanket, entertainment (a tv with some movies etc) built, food service of an at least edible quality and attentive staff that bring around water etc from time to time. It’s an expectation that’s been developed over 30+ years of international travel. Without exception, every provider seems to have nailed this basic formula. It’s this expectation that was shocked, when on our return trip, the flight Paris to Singapore was as expected, started well, and I was luck enough to be moved to an exit row seat 😊 It was when boarding the second leg that my trip turned so bad that it’s warranted this review. The ticket said Singapore, but after following instructions I boarded my first scoot. First thing I noticed was the carpet. It was so incredibly warm that it has viably not been changed in many years and Honestly concerning to see the last time the plane was updated. Then the seats, there were no height adjustable head rests: being 6’5” I could not rest my head backwards with anything to support it. (Needs to be noted that I’m not expecting much just something that moves up and down a few inches), furthermore there’s no tv built into the seat in front (even in what they dubbed premium economy). No entertainment at all was provided throughout the flight… Then the food and beverages. The fact that we had booked with Singapore airlines we were entitled to a fairly inedible “meal” (a bottle of water, a bread roll and a hot tray of 20% vDahl and 80% white rice). Not a question of “what would you like to drink”, just here, no tray, no little butter, no desert of any kind: often my favourite time on a flight is that 15 minutes of trying to eat like a T-Rex… this was the first time on a long haul flight that I can ever recall not entire onboard meal (and often any leftovers of my travelling companions). All in my scoot experience exposed by Singapore airlines was shockingly uncomfortable! Be warned. Happy travels!","WARNING: Return flight Sydney to Paris with “Singapore Airlines”","4" "2022-07-11T02:07:34-04:00","Desktop","1","review","Singapore Airlines reached out to say they have cancelled the first leg of our flight home from Rome - Melbourne and still have not offered us a solution. The second two legs are due to depart in 2 days and we have emailed them three times and called in an attempt to find a solution. At first they offered us an equivalent flight in SIX WEEKS which we obviously can not accept as we have jobs and families to return to. I would like to add that we bought all of these flights as one, directly from the Singapore airlines website. Terrible service and an extremely stressful end to our trip. Still not sure how we are getting home!! Very very disappointing.","Cancelled our first leg and still no solution the day before our flight","2" "2022-07-10T21:48:04-04:00","Desktop","2","review","My wife and I recently flew to and from Sydney to Singapore, travelling in Premium Economy. We were really looking forward to our Premium Economy experience with Singapore Airlines, especially after ready all of the positive reviews, including the accolades on Skytrax. Wow, what a let down! Fortunately I had booked the front row seats of Premium Economy, but besides the half an inch difference in seat width to economy (and that is questionable), and the legroom - this has to rate as one of my biggest disappointments in flying over all the years I have been doing this. The crew were absolutely nowhere to be seen once we had taken ""taken to the skies"". Besides offering us a plastic cup of water an hour after take off - the crew were conspicuous by the absence. No snacks were offered, no refresher towels, no softdrinks or wine or something even a little stronger. After 2 hours, I took a stroll down to the galley, only to find 4 cabin crew staff all sitting eating and chatting to one another - way too busy to provide customer service to us paying passengers. In addition to the complete lack of service, the menu was no different to economy class, unless you opted for the Book the Cook - which my wife and I did for breakfast. Not sure why we bothered, the so called scrambled eggs were so overdone, that they were almost blue - totally inedible. Our meal was served after economy class, as the crew started serving from the back of the aircraft - again, not sure why they call in Premium Economy? If I compare this to the level of service received when flying Qantas (as an example), where we got sparkling wife before taking off (in a proper glass), fabulous food (different from economy), served on proper plates with steel cutlery, and the ever present crew attending to any customer needs (snacks, drinks, etc. - Singapore Airlines has a LOT of ground to make up. Really disappointed, and will definitely not waste my money fly Singapore Airlines Premium Economy again. Very disappointed Frequent Flyer","Singapore Airlines Premium Economy - not worth the Premium","4" "2022-07-10T03:16:19-04:00","Desktop","1","review","This was my first flight travelling Singapore Airlines since the pandemic. I had flown with them before and was very happy with there service but clearly customer service is no longer a priority. I booking with SingaporeAirlines as I assumed with this came some level of service. My flight did involve a code share with SCOOT but wrongly assumed Singapore would still take some responsibility. I had a hideous flight with SCOOT ( I wont bore you with the details) Singapore Airlines at first ignored a number of initial emails and I finally got a condescending explanation of how codesharing works. A flight booked on their website is not their responsibility. Save you money go straight to the budget airlines and then you will have a different level of expectations.","There are plenty of flight options out there,","3" "2022-07-09T03:44:04-04:00","Desktop","1","review","Boarded in Brisbane Australia traveling to Phuket Thailand with a stopover in Singapore for 50 minutes The seat's were so cramped together unfortunately I was stuck in the middle seat I was literary shoulder to shoulder with the other passengers (also they complained of room) we had no leg room what's so ever my most uncomfortable flight I've ever experienced. When we touch down in Singapore there was no announcement or anyone of the Singapore staff to direct you to your next flight gate for a connecting flight to Phuket we were supposed to have 50 minutes layover time I checked the transfer board as soon as we landed it read boarding now the gate was b10 literally 1 km away I had to run the whole way and just made the flight many people around me running to connect with the same flight the most unorganised and uncomfortable flight I've ever been on I would never consider flying again with Singapore Airlines If only I have read reviews on this airline I would have never purchased a ticket I am dreading frying back to Australia in 3 weeks. With this airline","The worst flight experience ever","2" "2022-07-07T18:45:39-04:00","Desktop","3","review","Paid premium price for SQ (most expensive as compared to other international carriers) only to receive basic service. I think this is the only airline that does not allow us to choose our preferred seats in advance, well unless you wanna fork out extra money. *roll eyes* Got stuck in the middle seat of a full flight on the way back home, with the SAME TYPE of meat for our halal food option which is lamb. Whats worst is both of us do not eat lamb and we cant even specify this down when we were selecting our halal food requirement. Luckily the leading flight steward, Mr Cheong, was empathetic towards us and help us change to a seafood meal instead. He also came checking up on us every now and then to see if we were doing fine and accommodating to our every needs. Its nice to come back home to this kind of impeccable service... With that said, SQ has still so much to improve in terms of food quality (fish has some kind of smell, lamb was not cooked properly, pudding was not nice at all - better stick to ice creams) Only delicious thing was the Turkish baklava. On another flight to Heathrow, my sister asked for seafood instant noodles but was also not provided. One of my friend did not get her Halal food even though she has already requested for this way in advance, reason because they had ""overlooked"" it and they do not have any extra to cater for her. Next time we will just stick with Emirates... well at least we have the option to choose a window seat without paying extra.","Shoutout to leading steward Mr Cheong","1" "2022-07-07T01:51:10-04:00","Desktop","1","review","This is the worst airline. They lost my baggage going to the Philippines and also coming back to New York. The difference is even after a week and a half they can’t find my baggage and have yet to reach out or compensate me for my missing item.DO NOT FLY SINGAPORE AIRLINES","Worst airline","0" "2022-07-06T19:21:46-04:00","Desktop","5","review","From the moment we got to the check-in gate to the farewell wishes on disembarkation it felt like we had travelled back in time to the golden days of air travel – this is what it was all about. Truly friendly staff on the ground and in the air, a perfectly clean, spacious and tidy cabin all made for a flight that was most enjoyable from start to finish. I will definitely spend a few dollars more to fly AQ in the future.","Reviving the Golden Days of Air Travel","3" "2022-07-06T02:56:07-04:00","Desktop","2","review","Ive always flied with singapore, i recently chose to fly to australia from europe. I had allot of built up miles which where expiring. I had no option to use them when purchasing the ticket. Whats the point of giving ""Miles"" if i cant use them. Its a scam, and i hate companies that scam people.. Next time im going with emirates..","Kris FLYER miles cant be used to offset ticket.","0" "2022-07-05T16:41:38-04:00","Desktop","3","review","I had booked Singapore Airlines from Sydney London return. ON 3 of my l;egs I got SQ with an A380 and everything was great. ON the way from Singapore to Sydney I got Scoot. BEWARE - never accept a Scoot operated flight when you have paid for SQ. You get no inflight entertainment. the food is inedible, and you even have to pay for an extra cup of tea. Leg room is terrible, they did not even give you a pillow and the head rest was not adjustable. All I could do on this packed flight was hope it landed OK and warn others about the situation, especially as I heard of a friend paying Premium Economy and getting Scoot. Seriously puts you off Singapore Airlines.","Generally excellent - but look out for small print","4" "2022-07-05T16:04:36-04:00","Desktop","2","review","A 2 hour '""window"" from Phuket to link with SQ 231 from Singapore to Sydney. Runway repairs at Phuket delayed the plane by about 1 hour. Then they stuffed around for about another 45 minutes to find a different loading gate and get passengers loaded. Minimal information on what was happening.. Upon landing at Singapore the plane sat on the tarmac for about 20 minutes as they could not find the ground traffic controller to direct the plane to the loading slot. It is now about 1.00 am .By this time SQ 231 to Sydney scheduled to 00.45 has left Singapore. Singapore guy lakes us to their reservation counter and eventually offers to change us to SQ 241 scheduled for 7.15 next morning . We ask what are we to do in the meantime - he says just do your best. - no offer of accommodation or any thing. To make matters worse I have paid for premium economy and SQ 241 has no premium economy. I suggest an upgrade to Business - minimal response . then after a significant amount of ""discussion"" he agrees to the upgrade - which also gives access to the business lounge which is a better place to spend the 5 hour wait period. And when I finally get on SQ 241 only about 15 of the 40 odd business seats are occupied. A nice flight to Sydney but as a final blow I get a gastro infection from the plane food . Have survived 3 weeks of Thai street food with no issues but no the air plane food","trying to get back to australia","2" "2022-07-05T05:42:08-04:00","Desktop","5","review","I’d had a 2 month trip to Bali planned, and bought a ticket through a comparison website to fly with Singapore airlines. I checked in 48 hours before and the next day received a call from Steve at Singapore airlines Manchester to tell me my ticket was not valid and they had tried to contact the company I bought if from but could not get in touch, so asked me to try and get back to them with any answers. After a lot of back and forth it was looking like I wouldn’t be flying to Bali the next day as planned, leaving me very frustrated and stressed as I was meeting my Girlfriend out there. Luca from Singapore airlines London then phoned me to let me know the company I booked through was a scam and that I could not fly with my ticket. He managed to save a seat for me on the place and set up payment at Manchester airport for the next day so I could get the same flight. He also advised me on how to get my money back for the first flight. On the day of my flight I showed up early and Helen from then Singapore airlines Manchester staff sorted my new ticket and checked me in. I wanted to say a huge thank you to the staff mentioned and the rest of the team for all their help getting me to Bali!","Life savers","0" "2022-07-05T03:54:54-04:00","Desktop","1","review","I cancelled two tickets of Singapore Airlines since I was not given pet space on the ticket and I was told at the time that the refunds will be processed within 6 weeks. Six weeks are up and so far there is no sign of the refunds. Their feedback email contact just sends me the same message that refunds are being processed but it does not seem like that the airlines have any intention of paying me my money back!!! This policy of the airlines just goes on to show their indifferent and callous attitude. Avoid this airline, it is going downhill.","REFUNDS ARE MISSING!!!!","0" "2022-07-04T20:43:46-04:00","Desktop","1","review","I have never and I mean never been treated so poorly by the Krisflyer redemption desk. I’ve been trying to book my first class plane ticket for over four months and I cannot get any answers out of anyone. All they do is hang up on me and I am being really nice? They cannot speak good English so I’m very patient and kind and they always put me on hold for long periods of time and then hang up. I can say, I wish I never transferred my miles to Singapore because this will be my last trip I ever do and I have not even gotten off the ground yet! We are so excited about flying Singapore but after the ground experience I am not so sure that this is going to be as good as we thought? I have the miles and the money but they just want to overcharge me for a first class ticket from LAX to BKK. The system will only let you book the last segment because it is business class so all you should have to do is call and ask to add the last segment at no extra miles but I always want to charge more miles and more money! Can anyone help at Singapore airlines?","Krysflyer Customer Service","0" "2022-07-04T19:17:47-04:00","Desktop","1","review","The final leg of my journey was cancelled by a code share partner to Singapore Airlines. I only got a message to say it had been cancelled, without a solution to get me to my final destination OR notification of a refund for the flight no longer going. I had to contact them myself over phone to try and find a solution, and ended up offering to only take my flight to the second last stop, and make my own way from there to the final destination. This was after I had been given options that were not suitable for my situation, which was explained several times, with one sentence replies and then I was placed on hold again for 10-20 minutes at a time. The customer service person for some reason decided to CANCEL my full trip WITHOUT me being informed. I only found out when I went to check via ""Manage my booking"" and found that it wasn't there anymore! After this I was on the phone again, in queue for 2+ hours, then I was on hold, I was hung up on. Still, I had heard nothing from anyone that my trip had been cancelled or how they would get me to where I needed to be. In the end I was put on a flight 24 hours after my original flight, with no compensation. They even tried to make it out as a favour that I didn't have to pay for this new flight!!? I still had to travel further after my final destination (to a small town not offered by any code share partners or international airlines) and had to work my own way to get the flight postponed so I wouldn't miss it. Absolutely no compensation has been offered for the stress, that I was put through for over 24 hours before I got my flight ""back""! Absolutely appalled by the service the call centre provided (or lack thereof). Be warned.","Appalling service pre-flight and staff making problems worse","1" "2022-07-04T08:22:12-04:00","Desktop","1","review","The last 48 hours dealing with SIA have been very stressful and frustrating. Our bags were delayed on a flight from Singapore to London,and we discovered that they were stuck in Singapore after arriving in London. Almost 48 hours after lodging a delayed baggage report, we've had zero update on progress and bags not found. We have all our travel belongings plus medication in those bags. The delayed luggage team at the airport aren't returning messages, not picking up their phones and their message bank is now full. All other avenues we've tried have told us to call the delayed luggage team, with no offer to escalate or expedite resolution despite being asked. We are at a dead end at this stage. Do NOT fly with this airline, the cost saving isn't worth the risk","You've been warned: don't ignore the bad reviews","3" "2022-07-04T05:02:21-04:00","Desktop","1","review","I booked redemption ticket on Booking Ref Number: ""5TQYAG"" on flight UA61 and UA2324 on 2nd June 2022 MEL-EWR and when we arrived at the airport, there was no such flight. SIA never informed us of the cancellation. Later when i researched into flight history, this flight never existed. It was never meant to fly that day. They knew it but did not inform us. We did pre-departure covid19 tests and hired taxis and incurred costs. They never bothered to even help put us on the next available flight although there many available flights. Many calls (hours) to SIA office, and two visits to the SIA office (Melb airport) but still no help. All they said was SORRY it was their mistake and they ACCEPT THE MISTAKE and they will refund the money. That's all. We were left stranded having to buy last minute tickets (expensive) with no compensation for the mistake made by SIA. Very disappointed on how SIA handled the situation :-(","Left passenger stranded with no help","1" "2022-07-03T20:54:14-04:00","Desktop","1","review","While booking tickets for my in law's (Mumbai - Sydney) the website stopped responding but the payment was taken from the bank account and tickets were not generated. Failed booking ref# number 6Q7IUM. I tried contacting the airlines to understand what can be done but they said the payment will be refunded automatically in 15 days. I called the payment aggregator company bill desk to obtain the transaction ref number. The payment aggregator company provided the ref numbers and confirmed that the airline has received the funds. Since then I have been calling airline customer support every 2 days and it has been 2+ months but the customer support is unable to provide me an update on my case nor have I got the refund yet. Amount is in INR about 90k. Clearly Singapore airline website un able to take load and crashes, their customer support is not equipped to help customer with payment related issues. It is unethical to keep customer's money when they are unable to provide the service.","Unpleasant experience with the airline website while booking tickets- Payment taken from account but never refunded.","1" "2022-07-03T18:47:31-04:00","Desktop","2","review","Very disappointed with the communication and service. Wasn't informed about the fact that our flight was not going to land in time for the connection flight, which were all Singapore airlines and should have been communicated in the flight (other airlines does this). I asked staff in the air craft if I was going go make the connection flight and was not given any information. Was provided with a new boarding pass once entering the airport, 35 minutes before my new flight was departing - well in time for me to make it, however, they said nothing could be done. Would be great to have gotten this information beforehand, e.g. improved communication with the customers in order to minimise unexpected and unwanted surprises.","Miss","1" "2022-07-03T18:07:19-04:00","Desktop","1","review","Singapore Airlines has been my favorite airline, and I probably have traveled the maximum number of times. My travel this time has been probably the worst I have ever traveled before. Here is a concise summary of the problems I faced and still facing 1) SQ 31: Bad In-flight service, No snacks were offered. Very slow/ineffective attendants. Bad food. 2) SQ 516: Terrible In-flight service. I ordered a special meal 24hrs before, and it had been accepted in the system, but I was told their printout does not show it. On top of it, while serving the drinks, our row was missed, and when reminded, the flight attendant shouted, saying waaaaaaiiiiiit. No snacks and Bad food again! 3) That's not the end. After all the inconvenience I went through, when I landed, I got an SMS saying my bag was delayed. I went to the lost & found and filed the baggage lost form, and I was told that it would come on the next day flight and would be delivered the following day. Since then, I have made 2 phone calls to the lost & found department (they have been nice) and numerous phone calls to Dalui & Sons - the delivery partner (very very bad service). I finally got the bag after 5 Days. 4) More details on Lost Bag The Singapore air check-in counter suggested checking in small baggage as well, which I did. I had some important, regular prescription medicines in my bag, but the delay due lost bag impacted me. I raised a complaint to Singapore airlines, and they royally ignored it. No response. What a joke this airline has become. Finally, with all this trouble, I am not so looking for my flight back to San Francisco. This would be my last Singapore airlines flight. Not worth the $3000 ticket per person round trip.","NO MORE WHAT IT USED TO BE","0" "2022-07-03T15:57:28-04:00","Desktop","1","review","Warning - do not use Singapore Airlines. My husband and daughter were due to fly on a return flight to London from Melbourne on 2nd Apr. On the 31st March the return flight was cancelled by Singapore Airlines. After many phone calls I was told that the flight had been over booked and seats were no available. We ended up last minute having to book flights with another airline. As Singapore Airlines initiated the cancellation we were entitled to a refund. I rang Singapore Airlines regarding a refund and they would not speak to us and stated we had to go via the travel….even though it was actually Singapore Airlines who had taken the money from my card. I rang the travel agent who did their best to help. After around 20 phone calls and emails I was told I would get a refund. Singapore airlines attempted to refund the money but it was declined by visa as they used the wrong codes. I rang my travel agent to tell them and they said that the bank card details were wrong. I asked the travel agent if they could give them to Singapore airlines? They said no they can’t pass on the card details and I would have to ring Singapore airlines myself. I rang Singapore Airlines again. Again I got another rude agent who stated we can not discuss this with you….you need to speak to your travel agent. I tried explaining to Singapore Airlines that the refund they issued did not work as they have the card details wrong and that it bounced back to them. The agent stated that they had sent the refund and I needed to go back to the travel agent. I asked to speak to a Manager and I was told they didn’t have one available. I asked if a Manager could be emailed to call me and they said they would call. I have not received a call yet. I contacted my travel agent again and they said there is nothing else they can do. I am now in the process of taking this to the International travel ombudsman. So please be warned. Do not travel with Singapore Airlines.","Do not use Singapore Airlines","2" "2022-07-03T11:03:32-04:00","Mobile","3","review","Although Singapore Airlines has a great reputation our experience was not particularly impressive in a good way. We flew business class. The pod was ok for sleeping but if you are tall, the angle is a bit awkward for one’s feet. I was more comfortable on Lufthansa business class and United’s Polaris. However, we starved. The food we were served was tasty but inadequate for a 19 hour flight. We were served dinner shortly after taking off and then another meal about half way through the flight but on the way over were then given just a small package of Oreo cookies. On the way back when I woke from a nap I saw other passengers in business class eating sandwiches with some bags of chips but when I asked for a sandwich I was told there weren’t any and was offered a small bag of nuts. That was it for the 9 + hours since our mid flight meal which is really skimpy especially given what we paid for the ticket. The airline couldn’t spare another few dollars for a sandwich? Even in economy United serves a sandwich a few hours before landing on a flight that long. I will say though that they handled their baggage glitch well. Although we were practically the first customers to check into the flight at JFK because we had a layover so our bags should have made the flight, for some reason they didn’t and after waiting at baggage claim in Singapore for our bags not to appear and we went to the baggage services office. As soon as we gave our name we were told that our bags were still at JFK and given some paperwork to complete- they had already prepared most of the form- along with some money to buy essentials. Apparently, the airline was well aware that the luggage was left behind and was prepared. Our bags were delivered the next day to our hotel. The airline did handle the baggage issue well but I never imagined I would have had to pack a lunch for business class. Also, although we had access to the airline club as is common when flying business or first class internationally we were only allowed in 2 hours before the flight which isn’t common. I’ve never had a time limitation before and that exacerbated our hunger because we didn’t have much time to eat during the limited time we had in the club and then had to leave to walk the gate to board. Our experience wasn’t awful and it is good to have a nonstop to Singapore but I’d select another airline for another route.","Pack a lunch for business class or go hungry","2" "2022-07-03T10:06:02-04:00","Desktop","1","review","@SingaporeAir We have been scammed by a website that has cloned Singapore Airlines website & inserted a scam number 02034816921 and taken payment for two flights LHR to CHANGI on the 22/12/2022 supposedly returning on the 9/1/2022 How can Singapore Airline security allow this ?","Scammers Copy Singapore Airlines","3" "2022-07-03T09:51:39-04:00","Desktop","2","review","SIA is sinking day by day. The contact service is an utter disgrace and useless. Upon boarding, no one greeted us as being Elite members nor was there much interaction between the crew and passengers. No menu no warm towels no welcome drinks. The meal service took so long and people wanted to sleep. The quality of the food was really very mediocre and no comparison to the lovely meals I have had in the past. Wifi was an utter failure and barely worked for 1 minute. Not a word of apology from the captain regarding the delay nor were any updates given to the passengers. A real failure","Nothing compared to what it used to be","2" "2022-07-03T01:40:25-04:00","Desktop","3","review","I travelled from Bombay to Singapore on 16th June and then returned on 27th June. The standards of the Service and food are deteriorating day by day. What I observed that they are doing their 'allotted job' nicely but if you want them to come in-between, their Service becomes poor. They do their normal job well but are in so much hurry to 'complete' it that they forget special requests( like extra quilt/pillow/hot water to drink etc). One has to remind them repeatedly. This wasn't the case earlier. I have now decided to try other alternate airlines. Even my children staying in Singapore have same opinion. I will encourage others to try them for other than routine services and give their ratings/reviews.","Once a great airlines, now its a pity to travel in Singapore Air","2" "2022-07-02T14:26:20-04:00","Desktop","1","review","3 years agio this business class product used to be a quality one. Now it is absolutely awful. Aircraft is messy, old and dirty, but that's not even the headline of awful. It is the staff. From the minute you enter the lounge to the time you exit the flight, it is so unpleasant bordering on hostile. I have never experienced a worse business class airline experience in my life, and I can't even imagine how bad the economy class must be!!!","Awful service. Worst ever!","3" "2022-07-01T00:27:00-04:00","Desktop","1","review","Booked tickets on the singapore airlines officia site and received sq flight numbers. Turned up at the airport and we were booked on a really cheap terrible partner airline. They haven’t informed us. Called customer service who were no help at all. This is just one of the many scams this airline is now peddling. Sad thing is it used to be a great airline. It is now just a scan airline. Be very careful booking with them they will trick you","From a great airline to a scammer airline","3" "2022-06-30T13:42:10-04:00","Desktop","1","review","A delayed flight from bologna meant we missed the connection from Frankfurt to Singapore. The ticket was purchased from sing air, but there was no one from Singapore air available at Frankfurt airport, and the only staffed service counter was Lufthansa compete with a wait of a hour plus (so far). Singapore Airs 24/7 English customer service phone number was answered by someone with very average English, who was not able to rebook our flights or offer any useful assistance other than promise to ring me back at some unspecified time once her supervisor got back to her - I'm not holding my breath. The complete lack of interest Sing Air has shown to passengers which it has stranded is appalling. I will never fly with them again after this.","Exceptionally poor experience. Appalling.","1" "2022-06-29T15:28:52-04:00","Desktop","4","review","Singapore Airlines always have great crew but food on this flight from Brisbane was 2 star. Warm and noodles which I had not fully cooked and partner had the chicken and that was warm. Return flight SQ245 complete opposite again great crew and the food was 5 star tasty, well presented and main meals served hot. Singapore Airlines need to look at their food preparation in Brisbane as the food on all their flights from Brisbane are not always good.","should have been 5 star","3" "2022-06-27T21:12:29-04:00","Desktop","2","review","Had a flight from Rome to Sydney(AU) with a changeover flight in Singapore with 2 hours stopover. They have modified my flight and stranded me in Singapore for 2 full days. I have requested to leave rome the day after or add me in any other flight the same day(They operate 4 flight/day to Sydney) but non of my request was possible. I'll need to lose 2 days of work because this. Nether offer hotel or anything. Not too happy.","Cancel my original flight and stranded me in Singapore for 2 full days","1" "2022-06-26T21:05:36-04:00","Desktop","1","review","Our first time flying Premium Economy and we were bitterly disappointed! The seats were slightly larger, but the food was the same as in economy class. It was disgusting, lukewarm, and served with plastic cutlery. After the meal service, we hardly saw any of the crew, and wine was not offered again. When we flew the co-share sector (Sing-Akl) on Air New Zealand, the difference was out of this world.","Premium Economy . .Terrible experiance","3" "2022-06-25T00:49:47-04:00","Desktop","3","review","We flew Singapore Airlines in 2018 in Premium Economy and I found it overall a good experience. However, this time the experience was a little disappointing. In 2018 we had been offered an aperitif before our meal. Not this time. I had expected the food to be between Economy and Business quality; but no, definitely the same as Economy. In fact the staff almost threw the food at us - dessert served about 2 minutes into eating the main course. The worst thing was - on a 12 hour flight - we were given a meal then NO FOOD for about the next 9 hours when breakfast was served. We were so hungry I went to the back of the plane and begged some snacks. Liked the extra space and the better headphones, but will not be using Singapore Airlines again. The accountants have moved in and a previously semi-luxurious experience is now very much an economy affair. Emirates next time I think.","No Food for 9 Hours","5" "2022-06-24T18:37:01-04:00","Desktop","3","review","I was really excited to try Singapore Airlines as it was on my list of airlines to try in business class. The pictures are amazing, and the pods you have (we flew on an A380-800) were very nice with lots of room. However, the seats are very uncomfortable (compared to business class in Lufthansa, United, and Qatar). I put the mattress pad on and that didn't really help. I wasn't able to get much sleep on the flight, and of course, start to Google and found similar complaints. The food was fantastic as was the service which made the flight a little bit easier. My only other issue was the Wifi. You can purchase for the entirety of the flight. You can either purchase a data bundle, limited to 100 or 200 Mb, or a block of time, up to three hours being the longest at $15.99. So if you want to work you need to plan accordingly or you might pay >$60 for a full flight of internet. I will avoid for future flights if possible. ","Great service....but","1" "2022-06-24T18:26:33-04:00","Desktop","5","review","I usually don't review airlines, but this flight was surprisingly better than expected. The pre-flight safety briefing using places in Singapore, is a nice variation on safety briefings. Food was good. The flight staff attentive. There seemed to be a bit more leg room than typical economy.","First Airline Review","0" "2022-06-23T10:33:02-04:00","Desktop","2","review","Minimal food offered never been hungry on an aircraft before. This was the Auckland to Singapore and Singapore London legs. Ran out of beer and red wine for meal. Very disappointing experience. Staff excellent is all I can say.","Singapore Airlines used to best excellent not anymore","2" "2022-06-22T08:08:48-04:00","Desktop","1","review","Purchased business class LAX- Singaore - they canceled flight 5 months in advance- rebooked us with a 27 hour layover. To get on a flight on the correct dates they put us in coach- without offering a refund for downgrade of service. finally 6 months later- after over 30 hours on hold received a whopping $352 credit- This review is based on their lack of response and basically stating at the gate I was lucky to be going to the maldives at all. Our friend who we booked with had to fly in a day early after being dropped by airline completely....so maybe we were lucky.","Terrible customer service / no response","1" "2022-06-21T16:36:50-04:00","Desktop","3","review","I recently travelled with Singapore Airlines from Brisbane too Zurich and have done so many times on the last 20 years. I have always been happy with the service and food provided and do not usually complain. But on my last flight I found the food offerings on the Brisbane too Singapore flight to be lacking, we were served one meal (lunch) and a couple of rounds of drinks for the entire 8 hour flight. I understand two meals may not be feasible on such a flight but in years gone by a snack or 'light refreshement' was always served a couple of hours from Singapore and vice versa. I also don't find using Covid a valid excuse for cutting the inflight food service as other airlines such as Emirates and Qatar and even Qantas still serve a full meal and snack on flights of similar lengths. I hope Singapore Airlines improves there catering offerings in the future as one meal for 8 hours is definitely not 5 stars!!!","Poor meals","3" "2022-06-21T15:55:16-04:00","Desktop","1","review","Was scheduled to fly with this airline to Japan in May. Booked through a third party that tried to get me a refund but was unsuccessful. In addition to no refund, the airline offered me credit and when tried to use the credit, the tickets that they offered as ""alternatives"" were 4 times what you could find them online for. Absolute worst experience of my life with this airline. I would avoid them at all costs.","Absolutely disgraceful airline","1" "2022-06-21T11:02:35-04:00","Desktop","1","review","I am flying london-Singapore-Macau, macau-Singapore-london. The flight from macau to Singapore has been rescheduled to a later time that causing me to miss the connecting flight to london on the same day. They have not informed me about any change at all, i only found out about this few days before my departure from london when I contacted them since I couldn’t manage my booking on their website and the app. The representative asked me to confirm that I agree to take the connecting flight on the next day, meaning I have to wait 9 hours at the airport. I have asked for a compensation, as this has affected my trip and I wouldn’t have purchased these flight tickets if I knew that I would have to wait 9 hours for the connecting flight, the representative said I could refund all the tickets and buy a new one just few days before I depart from london. If I were to do this, flight ticket would have been way more expensive, Singapore airline was leaving me no option. At the end they agreed to provide hotel accommodation free of charge for me to wait for the connecting flight at the airport, I was told that another team will contact me to arrange this. But I received no update so I chased, they said someone would contact me closer to my departure from macau, now I am chasing again as I am departing in 2 weeks, the final response I got is that they do not provide free accommodation!!! I can’t believe they lied to me!!! Hopefully I can get a response by making this review, as the live chat of Singapore airline is not responding at all.","They lied to me","2" "2022-06-21T05:48:46-04:00","Desktop","1","review","This company is an absolute disgrace. They are legally obligated to give me a refund, which they have agreed to, based on the conditions of the ticket however 8 months and counting, countless calls, emails, and form filling without success. The excuses are getting more and more ridiculous, expecting me to do more and more in the hope I’ll disappear. The stupid thing is they’ll end up spending more than the ticket value on wages. Just give me my money back, thieves!","No refund 8 months later!!!!!!!","1" "2022-06-21T05:27:07-04:00","Desktop","3","review","Flew premium economy (PE) on world's two longest flights - SIN-JFK; EWR-SIN. SQ needs to do more on these long flights to make it comfortable for non-business class passengers. Pros: - The PE seat - Entertainment system Cons: - Food was very very poor (hit or miss main plus a likely miss salad and a hard bed roll - and only two of those on a 18.5 hour flight) - Service is efficient but not particularly friendly; crew doesn't pass by that often through the flight - On one leg, seat was not properly cleaned so had to ask crew member for tissues etc to wipe spilled coffee and crumbs","Pity but average at best on world's longest flights","2" "2022-06-19T07:08:38-04:00","Desktop","2","review","my first flight was from brisbane to singapore. the second was from singapore to zurich, but it was late and missed the connection to birmigham. l was re-directed through Munich and after waiting in both airports subsequently arrived in Birmingam courtesy of air dolomit @ 1700 on 14.6.22 (instead of 0800 as planned.) l was not offered a meal or even drinks and l would like to know if this is typical of the service l can expect when l book future trips to brisbane because if so, l will use other airlines","connection flight lx177","1" "2022-06-17T13:08:33-04:00","Desktop","1","review","My wife and my daughter went on a trip, first time flying singapore airlines, they said its number 1, maybe to white people. I have never heard from my wife a bad review in the airlines, not until boarding a singapore airlines. I would never recommend singapore airlines, food is not that good too. Better flying turkey or japan airlines.","Discrimination at its best (stewardess)","1" "2022-06-17T09:57:23-04:00","Desktop","1","review","No help what so ever, booked business no meals catered for me. Contacted them tens of times no assistance, no number to call localy in my area. NEVER Again, Scoot as well because it runs the flight from jeddah to singapore and its their fault I didnt get my meals though paid for them.","Not as expected","1" "2022-06-17T05:35:53-04:00","Mobile","3","review","Flying on SIA as previous experiences with them were great. Very attentive, clean facilities friendly staff. Once onboard was delighted to note that I had an empty seat beside me. Within minutes an attendant asked if I would like an upgrade. Needless to say I leapt at the opportunity. I was ushered to an exit row seat...57C on Airbus 800. Over the next hour I was constantly kicked, knocked and tripped over by people going to the loo or using the space to stretch. When I put up the tv screen, pulled out from somewhere under the seat, it made the space between me and the opposite seat even narrower. I noted that the lady who had vacated said seat was now seated with a man in the previously empty seat and there was only one other free seat in the plane, middle of the centre row. When I expressed my displeasure the passenger next to me explained that the couple's son had been in an accident and they were flying back urgently to be with him. The woman I had swapped with, his mum,was quite upset and needed her husband's support. I was glad to help BUT felt I'd been put in an awkward position of not being able to refuse the request. Just be aware that this seat is not an upgrade and in all honesty should be removed. The staff clearly knew it well as they had a nifty little step to get around it without banging into it. Just saying SIA, something to look at.","Beware seat upgrades","1" "2022-06-17T01:30:30-04:00","Desktop","2","review","I knew SG airlines are considered the best out of all but it was rather mediocre or sub par actually. Food was rather bad and they never heat up bread so it was always cold. The stewardesses seemed annoyed when I asked for a beer or any other additional small service. One girl didn't even understand the word ""butter"" and when I made a gesture of spreading on bread and she thought I was after jam and told me ""bread already sweet enough lah""and walked off I wasn't angry or anything and took it as it is what it is but I was a little surprised. Well COVID changed everything and this probably is new normal. At least all my 4 flights arrived on time and I safely returned.","Disappointing","2" "2022-06-16T18:36:54-04:00","Desktop","1","review","Had such a terrible time dealing with people from Singapore Airlines as well as Scoot. Refunded a ticket without letting me know causing me to not be able to fly home on the intended day. No one would take blame or responsibility. Do not recommend anyone fly with this airline!","Completely unprofessional - Unknowledgable staff - DO NOT RECOMMEND","1" "2022-06-15T11:31:36-04:00","Desktop","5","review","Singapore Airlines is the best airline I have ever tried. The aircrafts are modern, economy class seats are spacious enough for me (1.87m height), the onboard entertainment provides an ample choice of films, all genres and for all ages. The cabin crew is EXCELLENT! I highly appreciate their professionalism, their dedication to provide the highest level of passanger experience. In-flight meals are also of high quality and great taste. The price of this airline is fair for the quality of the service they provide. Plus the Singapore layover is already an experience which can spice up any travel, to and from any parts of the world! Thank you for the outstanding experience, I am sure to be flying with you again soon!","Top quality always, in all aspects","1" "2022-06-15T01:45:05-04:00","Desktop","1","review","I am very disappointed with your ground staff at Tan Son Nhat International Airport .I had a horrible experience at the check-in counter. My flight was SGN to Zurich. ground staff, Ms.Pham thi Hoang Anh, had no idea of the regulations and entry requirements of foreign nationals to Switzerland. A very low level of knowledge and poor service. MsPham thi Hoang Anh,told me that Israelis must show their departure flight from Switzerland. Israeli citizens do not need exit flight tickets from Switzerland. She updated me that she had called the manager of Singapore Airlines and it would take him more than two hours. Maybe more I told her I would miss my flight. I felt I was having a heart attack! I asked him to give me the boarding pass. She refused! I do not recommend booking a flight with Singapore Airlines.","I do not recommend booking a flight with Singapore Airlines.","5" "2022-06-12T23:56:58-04:00","Desktop","1","review","Overall, my experience with Singapore Airlines is horrible because of the following: 1. Flight was delayed by 7 hours (From 7:30PM to 2:30AM) apparently due to a natural calamity but as per peer feedback, only SG airline flights to manila were delayed. Other airlines flew as planned 2. Concern in helpdesk was very subpar. We were just told that there was nothing they could do and that they are not liable for anything because it was a natural occurrence. As a result, i had to attend my meeting in Manila extremely tired 3. Compensation for the delay was negligible. Also, there was a mistake on the communication on the establishments that we can claim our vouchers. The memo sent through mail mentioned an SG foodcourt. When we went there, apparently there was no communication regarding it. all to find out that it was applicable to burger kind, not the foodcourt. We were told after we paid for the dinner. 4. We were told in the information area that since we were delayed for 7 hours, we are given access and food to the lounge. when we got to the lounge, they said there was no communication and we are not allowed in 5. during the flight, no headphones were provided so couldn't maximize the entertainment system I am extremely disappointed with my experience and the service","Horrible management of delayed flight","1" "2022-06-10T22:31:39-04:00","Desktop","3","review","I flew Singapore Airlines after a while and soon realised the star rated airline is moving towards a budget airline. Their world class service levels have come down significantly. The time to load the aircraft, cabin service, food and beverage services were notably lower. However I must mention the two aircrafts I flew A350 and B787 had very smooth ride, had less noise and cabin space was much better. My expectation was a world class service once they had and now they SA is pretty much in par with Malaysian, SriLankan airlines.","Singapore airline is moving towards a budget line","5" "2022-06-10T16:16:16-04:00","Desktop","2","review","My check-n at CPT AP took the best of minutes at the Business Class Counter because the agent had to refer back and forth to her supervisor. The only good thing about this so called PREMIUM Y Class is the inflight entertainment. In flight service from CPT to JNB was friendly and passengers addressed by name with a smile ( behind the masks ) After a 90 minutes delay out of JNB the so called ‘service’ was non existing and I think the flight attendant thought she did me a favour to NOT offer a drink before meal service on a 10 hrs flight, the ‘’food’’ same as in Y Class was below any standards, wine served out of a half filled plastic glass with no offer for refill etc etc and all of this without a single smile, friendly word and no attempt at all to at least try to give some sort of service. This reflected the lack of attitude of her inflight Manager who equally tried her best to ignore her passengers by talking over their heads. Throughout the flight service the amount of plastic used is staggering.... With 90 minutes delay there was not a single word of apology from the cockpit , Never mind this annoying passenger having missed his connection. SQ never again if I can avoid it now that I realised what happened to the ever smiling Singapore Girl.....","No Style - No smile - No nothing","4" "2022-06-09T18:35:09-04:00","Desktop","1","review","DO NOT TRAVEL WITH THIS COMPANY! I've been waiting for a hotel refund (because they changed our flight to 20 hours later), for more than 6 months. Now, they have decided to not answer my emails anymore. It's impossible to reach them on the customer service chat, and no phone number. I will never choose this unfaithful company again","TERRIBLE!!","2" "2022-06-09T09:33:20-04:00","Desktop","2","review","I've already given my horrific experience trying to rebook my flights but now that I took these flights, I wanted to provide additional feedback. My experience flying 16 and then 14 hours from Vancouver to Singapore and back is that the level of service is very poor. On a 16 hour flight, we received two very small meals ... in between you could order cup noodle or (as I did) a very small sandwich that in my case was soggy like it had been sitting in water (just gross). On the way back (14 hour flight) again, only two small meals and the flight attendant blew by me with the drinks so I had to ask specifically for some water. Drinks were never offered the rest of the flight until towards the second meal ... hardly anyone coming by with water ... also something you had to request. Bathrooms were also quite dirty towards the end of the flight. Staff didn't seem keen on cleaning them. Have experienced much better service with Lufthansa and other airlines. Won't be rushing back to Singapore Airline anytime soon","Poor Service on Long Haul Flights","3" "2022-06-08T23:02:10-04:00","Desktop","1","review","Over het vliegen zelf behoeft geen commentaar . Wel over de service. Contact is niet te leggen. Met vragen wordt je doorverwezen naar travel agent and travel agent back to Singapore Airlines. Almost 6 weeks mail contact and no result. A PING PONG contact. They don’t read your mail and always a standard answer. Why are they doing that. We fligh almost 30 year with this airline and no service. And this answer 20 times and also from the travel agent. So we have to look for another airline Thank you Singapore Airlines","Nooit meer Singapore Airlines","0" "2022-06-08T04:11:15-04:00","Desktop","1","review","Shortly after a flight on Singapore Airlines I got terrible food poisoning - throwing up, gastro bloating, high fever, the works. The flight was 14 hours, and I didn't eat anything after it, so given the nature of food poisoning, it was obviously due to the awful looking slop they provided on the plane. I should have stuck to my instincts and gone hungry. Also, the crew were disinterested, unhelpful, and mostly hiding somewhere.","Terrible Food Poisoning","0" "2022-06-08T03:14:30-04:00","Mobile","1","review","This was my first time on Singapore airlines. This is a business class seat I paid for. Here is a review. 1 is terrible and 10 is perfect. United is equivalent to this airline. I have flown over 2M miles. Business class lounge at SFO. It’s a UA Polaris lounge. 6 Boarding. 8 Service to board 10 Amenities 2. You had to ask for them Toilets. 3. Filthy Seat comfort while sitting. 2 Aweful Drink service 9 Pre dinner service 9 Dinner 2 Terrible. Entertainment selection 2. Old movies Seat comfort while eating 2. No good options Lie flat comfort. I am 5 feet 9 inches tall. 1. Yes one Everything is bad about this. Especially the place where you put your feet. And they have to turn your seat 180 degrees for you to lie flat. This is not good. Terrible design. Flight time is long since they fly slower. Bad experience. Bad.","A350-900 from SFO to Singapore on May 24","1" "2022-06-07T04:41:45-04:00","Desktop","2","review","I used to rave about the service of SQ, however my recent flight has left much regret, I should have chosen a different airline. The stewardess & steward were not so polite & not very patient. The airline doesn't live up to their good name, how disappointing!","Service has slacked","0" "2022-06-06T21:24:07-04:00","Desktop","5","review","Always pleasant and feel great comfort flying with Singapore Airlines. And if you want extra pampering and eat the finest food while flying, upgrade to their Business Class. Highly recommended if you have a small one, the space is a big factor. Thanks to all the lovely staff especially Kelly and Eileen. They always attend on your request for your kids. They are just absolutely stars! On the side note, SIA lounges are really full but it’s still got great food. Hopefully in the future, they will offer kids corner where the little ones can play and burn energy 😜","Always pleasant and feel great comfort flying with Singapore Airlines","0" "2022-06-04T18:27:47-04:00","Desktop","1","review","I’ve flown with Singapore airlines on an annual basis for almost 16 years. My business class flight to KL via singapore was so remarkably bad, I had to post this review. Staff were pushy (served food while daughter was sleeping - in the old days they’d ask me for permission to service) messy with their service ( no coasters for drinks,food overflowing on plates) food was cold, bland and dry in some cases. no amenities bag, no drinks on take off, no longer serving satays… felt like the attention to detail that was always something Singapore airlines mastered was now an after thought. I forked put £11 k for this this experience and yes i do feel like i’ve been cheated. Trying to get back to malaysia after spending 5 months in my home town London ( my mum passed away) I was eager to get back to my husband and son I’m heading back to London in july and i will choose to travel with another airline. I can’t believe i’d ever say this but singapore airlines - you were dreadful and i can’t believe you are able to charge this sort of price and get away with it","OVERPRICED !!! shocked by poor service and food :(","4" "2022-06-04T10:03:02-04:00","Desktop","2","review","Flown more than 100 times on SIA, never wrote a review. But today I feel compelled to write about their drastic declining standards of service inflight. Up to recently they started with a drinks service and nuts or small savouries. This has been cancelled completely they start with the meal service straight away. In the past the main meal used to consist of a starter, main course, followed by biscuits and cheese and a dessert. They have now scrapped the starter and the biscuits and cheese, just a main course and some ice cream. They used to walk up and down the aisle during the 12 hour flight, offering drinks throughout the flight. This was sadly lacking and the crew disappeared completely for several hours. This is certainly not the service that I used to get from SIA. There is a good reason why I used to chose SIA, but if their service has now sunk to the level of all their competitors, I have no more reason to select SIA for my long haul travel, and will be looking at alternatives. What a shame!","Poor Inflight Service","5" "2022-06-04T03:37:27-04:00","Desktop","1","review","My flight was cancelled by Singapore airline early March. I have lodged a refund request on 3/3/2022. At the end of May, I still haven’t received a refund. So I called customer service. I was told that I would receive an update e mail. After 2 week I still haven’t heard anything. So I called customer service again. Then I was told that I would received a phone call in 2 days. I didn’t receive any phone call from Singapore airline. I wonder if I ever receive a refund.","Refund never received","0" "2022-06-03T08:30:58-04:00","Desktop","1","review","i had a reservation with Singapore Airline. i request them to change the destination from Melbourne to Toronto. one of their agent told me they dont have any availability so i asked her refund if i will cancel the reservation what will be the penalty of airline and how much money i am getting in my account. she told me to pay 25000 INR so i asked her if i will pay penalty of airline how much money i am getting in my account she told me for that you will receive a callback. i had never received any call and without my permission they cancelled my reservation and deducted penalty from my refund amount but i never authorized for cancellation. Now i am calling again and again they are not helping me out to resolve this issue.","Cancelled Booking without my Auth","0" "2022-06-02T19:15:10-04:00","Desktop","1","review","Recently my parents travelled from Singapore to Colombo and there baggage did not recieved with them. The numbers they have provided are not working and there is absolutely no way to get any information about it. That would be great atleast they can provide any option for customer to get information about their missing baggages.","Missing baggages","0" "2022-06-01T02:34:12-04:00","Desktop","5","review","Love this airline, they have excellent service. Really impressed by the quality of their food and the wide range of choices on their entertainment system.","One of the best airlines","0" "2022-05-31T15:25:07-04:00","Desktop","1","review","This review is not about a flight experience but the awful experience we had with Singapore Airlines trying to connect with a live agent and to get someone to address the cancel and refund process that we wanted done within 24 hours of our booking. Their webpage has numbers that don't exist, call centers are staffed by rude, unprofessional people that hang up on you after giving you another number that doesn't exist. We spent 6 hours trying to sort the simple issue out. We finally found a number after an extensive online search and by just randomly hitting numbers on the number pad when it went into auto mode, we connected with an individual. Mercifully, Joni was the exception and she handled the refund issue in 15 minutes. We just lost a half day trying to sort something that was a mere 15 minutes ..if that and to get an email stating that our refund would be made available in 4-6 business weeks. It doesn't take that long for SA to collect monies from us but, boy, the completely asinine process in place to amend an issue is unbelievable for an institution that has been in place for as many years as SA has been.","Trying to cancel a flight and get a refund","1" "2022-05-31T10:35:45-04:00","Desktop","2","review","I always have a great time flying Singapore airlines with friendly flight attendants and a great seat and that wasn’t different about this flight but it was delayed 8 hours and I missed my connecting flight which they weren’t able to put me on another Singapore airlines flight like every other time but instead put me on a budget air Asia flight for 5 hours which was a horrible experience but in Johannesburg where I was flying from they only gave us an 150rand food voucher at one specific restaurant before security and that is around 15 Singapore dollars and the food voucher wasn’t even enough for one meal and the delay went over lunch and dinner so I had to spend quite a bit of money and the virgin Atlantic lounge was closed and with the krisflyer card I had I was able to go there but since it was closed I had to pay 400rand to get access to a lounge which was mediocre at best and the other thing that I hated was that they told us to come to the gate for boarding when the plane hadn’t even landed in Johannesburg from Cape Town so I had to wait 1 hour to board when I could have just stayed in the lounge which was much more comfortable but still the actual flight was great like always but Singapore airlines should have done better with their management of the flight being delayed and there were many people who didn’t have lounge access and other things that I had so I think their time was probably much worse than mine and this is the first bad experience I’ve ever had with Singapore airlines and I think you should still fly it as it’s usually great and this is the only bad experience I’ve ever had.","My worst experience with singapore airlines","1" "2022-05-31T06:58:30-04:00","Desktop","1","review","Arrived to Sydney airport on 31 may 2022 8.45pm flight. It was 7.47pm due to some mishap on the way, the check in counter crews were there, refused to let in dispite all pleas. They were chatting to each other, but no mercy. Had to return back, buy another ticket for an urgent travel. Extremely bad attitude and no empathy.","Very bad service - disappointed","0" "2022-05-31T05:13:37-04:00","Desktop","1","review","Incessant reminders to wear a mask and pull it up over your nose. All while being asked to share a medical exemption if you don't (which is illegal by the way to ask for and can be kept private between yourself and Dr. if you wish, like any medical information). Not to mention the masks they hand out are completely ineffective as are 99% of all masks used (cloth, N95, surgical). Just search on duck duck go, 150 studies proving masks are completely ineffective and often increase transmission (don't get your info / commentary from news sources / gov sites). So this political issue, passed onto airlines to mandate is deplorable with no leadership by a private comoany nor evidence based logic. Just wear it and be good. Just because they tell you to, doesn't mean it's right or lawful because it's not. Meals also took forever to be collected so sat for way too long while everyone just wanted to get back to sleep. One positive, ran on time.","Bad Policies, Slow Service","0" "2022-05-29T07:18:42-04:00","Desktop","1","review","Although the tickets were a few hundred euros more expensive than other airlines, we booked a return flight from Munich to Singapore since we expected high standards from Singapore Airlines. But we were extremely disappointed with the provided service. These were the main issues: 1. Food & Drinks: The food was insufficient (no snacks, etc). The lunch/dinner was served at the beginning of the flight, and ""nothing but water"" was given for the next 8-9 hours until the breakfast was served! I have never experienced hunger during a flight but this one which led to severe stomach pain. Therefore, I could not even eat the breakfast and left the plane and started my journey in a miserable state. The food was also of poor quality and incompatible with public taste. The prawns served with coconut rice were so spicy that eating them was unbearable. A lady in my row had to ask for some milk to help her tongue from burning. Water was only served in small plastic cups, and there were no bottles of water provided for the passengers for such a long (11+ hours) journey! No other beverages were served between the main courses. And when I asked for the whole can of coke while serving the food, the staff refused my request. 2. Check-in: Singapore Airlines are partners with Lufthansa. They referred us to check-in with Lufthansa (since the first leg of our journey was operated by Lufthansa), but Lufthansa did not allow us to check-in either and referred us to Singapore Airlines. Ultimately, it was impossible for us to check-in online because of this ridiculous circle they both created. On our departure flight from Singapore, we were waiting for more than an hour in the check-in queue at the airport since a few check-in counters were operating and they were unbelievably slow. 3. Comfort: The seats were very uncomfortable, and I have flown lots of long-haul flights with different airlines in economy. I am sorry that I chose Singapore Airlines to fly with, and I'll never fly with this airline again.","Leaving the passengers hungry and thirsty!","2" "2022-05-29T01:46:51-04:00","Desktop","1","review","MAY 14 2022 - Singapore airline customer service request. Trying to get in touch with customer service has became impossible. Let me elaborate 1. Calling in - the wait takes forever (~1-2hours) to get on the phone with an agent and twice I ended up getting transferred to commerical and they set up an artificial schedule to give you a call back. Promised a 72 hours call back twice but never happened. 2. Chatting with kris bot - you will meet 3 typical scenarios. (Scenario A) a generic all our customer service representatives are currently engaged and we are unable to attend to you at the moment. For urgent assistance, get in touch with us here [singaporeair.com/contactus]. (Scenario B) once in a while you will get in line but eventually they will drop you out of the queue. (Scenario C) you get transferred to reservations or another department they would spend 30 mins checking your account and reply with a generic “The request I will place will be sent to our relevant department. We would not know at what date and time they would be able to pick up on the said request and how long would they need to review it” 3. Filling up an online form - you get a generic automated acknowledgment. We are currently encountering high volume and will do our best to respond to you within 15 business days. Not sure what business decide that it was ok to have a 3 weeks turnaround time Attached all the pics for reference. Updated: - MAY 29 2022- exactly on par with their 15 days turnaround time 1. Call back - finally got a call from the agent 15 days later, basically advising no fix can be done and provide a very generic speech on how you should call them 24 hour ahead of flight to ensure in the future. The initial issue was the agent at the counter in the airport messed up, SQ wouldn’t fix the issue, and basically putting the blame on the customer and I wanted to escalate it. 2. Transcript - Phone was recorded but transcript cannot be sent by email 3. Escalation - Agent cannot escalate issue, suggested using the generic feedback form online to escalate 4. Manager - Asked to be transferred to the manager, manager was on the phone so have to wait for a call back on someday and sometime. Guess the waiting game continues Some recommendations A. Provide training - personally I felt like some of the agents at the counter honestly lack training. B. Stay away from prepared speech - fix the issue, listen to the customer, not read off this word doc of a generic solution of how to fix this in the future C. Hire additional staffs - 3 weeks turnaround time quoting COVID 19 as an excuse doesn’t sound acceptable anymore, it’s 2022.","Poor customer service","0" "2022-05-28T08:23:18-04:00","Desktop","1","review","Absolutely disgusting how this company will hang onto your money no matter what! I am entitled to a refund which amounts to circa £800, they have agreed I am entitled to a refund however they have used every possible excuse to avoid sending me my money. I’m entering the 8th month of waiting which includes countless emails and phone calls along with the stress and waste of time. Beware ⛔️","No refund 7 months later!!!!","0" "2022-05-27T03:33:41-04:00","Desktop","1","review","Received an email from Singapore Airlines on an upgrade which cost EUR384/pax/per trip. So I quickly jump in and paid, however when I receipt the email, then did I noticed that it was an upgrade for premium economy only. I felt sad and wanted to request to change back to original seats, however was unable to, and also had a hard time trying to contact customer service team of Singapore Airlines. It was like they design the system in a way which we can't get through to a live agent via FB messaging and SQ apps. very disappointed in the service rendered.","Felt cheated and disappointed, have no way to response to SQ due to the way they had design the customer serbice system.","0" "2022-05-27T01:19:42-04:00","Desktop","2","review","Flew Brisbane to London, upgrading to Premium Economy Singapore to London (it was not available Brisbane to Singapore) Very disappointing, seats were ok, more leg room than economy but not particularly comfortable. There was no difference in the service or meals as passengers flying economy class. Toilets were also shared with economy class and usually long queues. Not worth the extra money. It would be cheaper to pay for extra leg room in economy class.","Disappointing Premium Economy with Singapore Airlines","4" "2022-05-27T00:54:37-04:00","Desktop","3","review","Chicken baggage was only 26.4kg ( allocation was 25kg), ask me take something out or pay US 39 for kilo. I think they are trying catch all the money they lot during COVID. This penny wise. Very disappointed . I think they should loose their number one status. I am sure they will loose it soon.","became stingy","0" "2022-05-26T09:55:00-04:00","Desktop","5","review","While not perhaps as good as pre Covid, Singapore First Suites remains pretty good! Service is good and of course there is plenty of room in the suite. Food is perhaps not as good as before. The First Class Lounge in SIN was closed so that made for a not so good stopover. These points aside though, it's hard to beat but of course at those prices so it should be!","First Suites always good","1" "2022-05-26T03:13:42-04:00","Desktop","4","review","Singapore generally is the best for me and amongst the things I enjoy is being able to have a shower in the lounge after a full day at work. I was told the showers had recently broken and when I looked the sig said 23rd May, so over a month on 25th May (even the notive looks tired and bedragled). Whe I said I did not think this was recent the loune staff at the entrance laughed (not a great way to make a customer feel valued). The food offering is also a little limited compared to say United's lounge in April. Overall the lounge experience was about 1. The flight on the other had was good, although food service is not as swift in these Covid times, but that is what it is and hard to balme the inflight service team for this. Book the cook is one of the true joys of flying SIA. The new Lounge is gradually getting there, but in both early Jan and again today there is no articial sweetner, obviously us diabetics are supposed to just grin and bear it. Of the last 5 times I have used the lounge, Nov and Dec last year and April and may this year (in the old and newer configs, I have been able to have artifical sweetner in my coffee once. I do love my coffee and this annoys me greatly. Maybe when they have the lounge ful open and it does not become a bare pit towards midnight they will also get the supplies sorted.","Lounge experience poor, flight experience excellent","0" "2022-05-25T06:53:30-04:00","Desktop","2","review","Flights from Manchester to Bangkok via Singapore were excellent. My luggage did not arrive which caused stress and anxiety and the cost of purchasing essential items. Contacting Singapore Airlines to obtain, maybe, an apology and reimbursement is a nightmare. I have emailed customer service several times without success. The condition of the business class section on the return flight Bangkok to Singapore was unbelievably dirty. Overall I feel disappointed with my experience.","Long haul flights super - customer service poor.","2" "2022-05-25T06:52:17-04:00","Desktop","1","review","I had to modify my inbound flight and the customer service gave me £60 fare difference. I accepted it and they charged me £60. Afterwards, I had to change the date of my outbound flight, but always failed and nobody in the call centre could do it. Apparently there was problem with my ticket when my inbound flight was modified. 3 weeks later after I arrived in Jakarta, they called me and told me that it wasn’t actually £60, but it was £350. The question that was asked to me was “are you ready to pay the £350?” To which I answered “hell no! It wasn’t the price you quoted in the first place, wasn’t the amount you charged my credit card and more importantly wasn’t my mistake. I am not going to pay for your mistake” In the end, modifying my outbound flight took 2 weeks. I also had to cancel my redemption flight for my family member and my experience cancelling a flight was the worst. After 6 calls to the call centre, My flights are still not canceled. Singapore airlines, you really need to step up your customer service game","The Worst Customer Service","0" "2022-05-24T11:37:04-04:00","Desktop","5","review","Airbus A380 LHR-SIN was great, very clean, spacious seats in econ and the CC were excellent. Food is a choice of Chicken or Noodles with fish, both were very good, plenty of drinks on offer and a good standard of service. CC very professional. Toothbrushes available in the toilets and earplugs / eyeshades available from CC if you ask. IFE is brilliant, headphones and cleaning kit given out prior to boarding. Flight departed on time, landed early. Singapore airport is awesome. Airbus A350 SIN-MNL again, a new aircraft, very clean and every bit as good as the previous leg. Boarding is ordered, well organised and slick. Airbus A350 MNL-SIN - As above. Boeing 777-300 SIN-LHR Very old and sadly tired out 777 on the night flight ex SIN to LHR. Seats were hard and worn, headrest was stiff and uncomfortable and overall it was a very tired plane. IFE was still very good however. Food was still very good, CC excellent and of a very high standard.","5 star service, 5 star Airline. simply excellent.","0" "2022-05-24T08:37:53-04:00","Desktop","1","review","Singapore Air makes it impossible to redeem miles!!! They just want your cash! Tried doing so for past 3 mos. to no avail. Can't redeem JFK to FRA online, or any other places! It says you must call us to redeem, and they get in touch with you a month later, with an excuse of a story. Did you see their Facebook page - a zillion complaints! Who gives a crap about their hard product, if they treat you like a criminal on the ground/customer service!","CRIMINALS","0" "2022-05-23T02:09:18-04:00","Desktop","1","review","My first time flying with Singapore Airlines and it was by far the worst experience I've had with any airline. When I first tried to book the ticket, I got all the way to payment, only to get an error message saying they couldn't process the request and to please start over with the booking. When I started over, the price suddenly increased by over $500. Seemed like a classic bait and switch. That should have been my first clue to look elsewhere, but unfortunately I decided to go ahead with the booking at the new increased price. For a 16 hour flight from San Francisco to Singapore, there was no toiletry kit provided. I've flown many premium economy and business class flights and toiletry kits have always been provided (plus slippers), but apparently Singapore Airlines offers nothing of this kind. I've become so used to having the toiletry kits provided that I no longer pack a toothbrush and toothpaste in my carry-on. So, for this flight I was out of luck with no way to brush my teeth. The flight left around 10 pm pacific time, and dinner was served about an hour later. Dinner service was alright, though unusually slow compared to what I've experienced with other airlines. And the food was pretty good. But then nothing else except water was offered until almost 11 am pacific time the next day. So almost 12 hours with only water offered and no food at all. Despite the late dinner, I was starving by the time they finally got around to serving breakfast. I really cannot understand how they expect passengers to go 12 hours without at least a small snack being offered, especially when they are serving breakfast closer to lunch time relative to the departure time zone. When I originally booked the ticket, there was prominent language saying that you could change the booking without any additional fee. I did need to change the booking, but conveniently they claimed they didn't have tickets in my class on the date I wanted to change to. I can understand how tickets might not be available on a particular day, but they couldn't even offer a ticket within 5 days of my desired date. I suspect they had availability, but were just up-selling me. The best they could do was to ""upgrade"" my premium economy ticket to a ""flexi"" premium economy ticket for $900 more. It would still just be a premium economy seat, so the ""flexi"" option didn't really provide much added benefit. So, in effect, they wanted to charge me an additional $900 just to change the booking. Although I wasn't happy about it, I decided to go ahead with the upgrade and change the flight date. The agent explained that they would have to confirm the booking and call me back to arrange the additional payment. It took the agent a while to call back, so I went to SA's website to check the booking myself. The booking had been changed, but I was downgraded to regular economy, and on top of that had more than a 20 hour layover in Singapore added into the itinerary (original booking only had a few hours layover). So, on top of the $900 additional charge, I was now apparently downgraded to regular economy, plus now needed to get a hotel in Singapore for the layover. Oh, and when they finally did call me back about the booking, they hung up on me immediately and I never heard from them again. I'm sure I could have straightened out the mess with the new booking, but at this point I'd had enough. I just booked another premium economy ticket with another airline and canceled the flight with SA. The final insult from Singapore Airlines is that they're only refunding about $300 of a $2500 round trip ticket. So I'm canceling half the flight, but getting much less than a fifth of my money back. But even with the pathetic refund amount, I think I actually saved a little bit by booking with another airline. SA is very expensive, but you apparently don't get upgraded service for the extra money. An absolutely terrible experience, I will avoid this airline at all costs in the future.","Terrible travel experience","4" "2022-05-22T18:39:13-04:00","Desktop","1","review","We couldn't board the flight because I tested positive for Covid pre-flight. The rebooking process was a nightmare. We called their customer service so many times, each time almost an hour of waiting and talking. They always promised to follow up after a manual fee calculation has been done. But they never called, and the whole process repeats itself again and again like in a horror movie. In my last call, the lady was very rude, so I have to write this review to let people know that Singapore airline is not what it used to be.","Terrible customer service","1" "2022-05-22T14:13:16-04:00","Desktop","1","review","I flew with Singapore air last month. My son's bag was lost for 11 days and other 5 passengers, who flew the same as my fly, lost their bags. I spent 3 hours at the airport after the plane landed and there was only one employee, who wrote a report, gave me a Property Irregularity Report(PIR). Next three days, I was trying call to their customer service many days, but there was no response. So, I had to drive two times from Riverside to LAX to check my son's bag and they wasn't able to find my son bag. I had to restock my son's Enfamil, diapers, cloths, baby pacifier, and baby bottles and my stuffs too. This is not what I deserve from the airline. After day 12, they found my son's bag, so I had to drive to pick up from lost and found at LAX airport again. My bag was dent and had a black scratch on it. I wrote an e-mail to feedback on singapore airline to claim my son's bag but they didn't want to pay my son's bag that was dented. I asked them that I don't want their compensate but I just want my son's bag because we love the bag that was dented. I feel disappointed with Singapore airline customer service how they deal with their customers because I pay thousand dollars for this trip. If I change my fly schedule, I have to pay for a few hundred dollars. I have been flying for more then 20 years and I never lost my bag. This is my first time and first experienced with Singapore airline. I don't recommend you to fly with Singapore airline because they have the worse customer service.","Bad customer service","0" "2022-05-22T00:24:07-04:00","Desktop","1","review","Paying thousands for this return trip I definitely expected at least for it to be on par with others. It is what they do not provide that bugged me. Cost cutting insulting to passengers. No amenity kit. No PJs. No breakfast for a flight landing at 8am. No nice snacks. After a meal not long after taking off, there were only “delectables” JUNK food. Cup noodles, chips (crisps), cookies. Very poor for a nearly 8 hr flight. So much for gold standard that they once were. Even Jetstar business offers more food.","Very poor for price","1" "2022-05-21T06:36:08-04:00","Desktop","2","review","I flew with SIA in the past and had a great experience (not long haul flight). This was my first flight since the pandemic, I knew things won't be the same as they were before, but I was very disappointed with this flight. I guess this is due COVID, but there was no hot towels or a drink before taking off. To view the menu you have to connect to their WiFi. They served dinner after an hour and it was not that good, why is there no salad? I was left hungry. I asked for a Singapore Sling and never saw the FA again. About 10 hours after dinner was served some people were complaining that they haven't had anything to eat for 10 hours! I saw people getting noodle soup served at the other side during the flight, but where I was sitting no one ever came and offered anyone snacks! For breakfast I asked for prawn noodles, but to my surprise it was rice and fish, at least it was good, I didn't bother telling them about the wrong dish. Also no toothbrush and mouthwash in the loo like before. I had high hopes for this flight but it was a total let down.","Flight was meh","3" "2022-05-21T01:59:41-04:00","Desktop","1","review","the steward served my daughter’s child meal (overcooked pasta penne with fancy ketchup) that is piping hot, so i have to open its lid up a little to cool it off. because of how long my kid waited, she feel asleep. i fought hard to keep it with me as multiple stewards wanted to dish it off, and 5-6 times i always have to explain and repeat my explanation. then right after lights off (and i understand the staff do need to rest) a steward approached me as she needed to dish it out saying it is “unsanitary”, i told her its cold but uneaten and my 2-year old will go hungry. she didnt listen and insisted on the discriminatory policy. she said there are “snacks” but didnt offer any meal to replace it. i slamed the tray out of disgust and frustration. what disappointments me is the 5-6 times they tried to dish out, if that policy existed they should have communicated it so we could make a decision to wake up our kid as opposed to be victimized by economy class discrimination and that she will go hungry. 12+hours flight and my daughter had a few spoons of scrambled eggs from the breakfast meal they served hours later. they do not care about families in economy class. pretty dresses, pretty faces, they speak nice with a calm voice, does not necessarily mean they are good to you. but the discrimination is very awful","economy class discrimination and lack of communication","1" "2022-05-19T18:34:16-04:00","Desktop","1","review","I have been trying to rebook a flight which was cancelled due to COVID in 2020 and it's been a miserable experience. I first tried to rebook on 12 of March and didn't get a response until mid April. I still haven't heard back from them to this day (20/5) about the rebook request using the credit from the cancelled flight. Have tried contacting them via the website multiple times, again no response. I have also tried to confirm my credit details via the website but it doesn't recognise my flight details. Given that the deadline to use the credit is June, I will have to make a booking without the credit and hope they provide a refund even though I wanted to use the credit as per their COVID procedures. The date for travel shown below is incorrect, I could not select the date of the flight which was in Feb 2020.","Poor customer service.response for flight rebooking due to COVID cancellation","2" "2022-05-19T06:42:31-04:00","Desktop","1","review","Flew from London Heathrow to Singapore via Singapore Airlines. Seats although Premium Economy were horrible. Very uncomfortable and food options included chicken stodge or beef stodge. To cap it off, we are off to Australia in 2 days, Singapore airlines, despite knowing the duration we are in Singapore (3 days) have held our luggage waiting for us to go to Australia! We had confirmation at the airport our luggage would leave hold and join us after an hour. 1 day later we are in smelly clothes with no washbags waiting for answers as to where our luggage is! Travelling with my 90 year old rather who's medication is in his main suitcase and my asthmatic son who's inhalers are in his suitcase. Several phonecalls confirming luggage would be with us immediately, still nothing! WILL NEVER BOOK SINGAPORE AIRLINES AGAIN!","Horrific service, will never book Singapore airlines again!","3" "2022-05-18T04:34:00-04:00","Desktop","1","review","Have flown Singapore Airlines for many trips to Europe, but after this experience, you could not pay me enough to fly with them. Comparatively there are better airlines Their customer service are unhelpful, rude, or just plain incompetent. When I finally did manage to speak to someone, their policies and procedures did not allow them to actually resolve any of my problems, answer any of my questions, or provide me with any sort of timeline for the resolution of my issues. This has completely soured my taste for my previously favourite airline","Customer Service has gone to hell","1" "2022-05-16T18:36:23-04:00","Desktop","3","review","I have flown on SQ many times over the years in both Economy and Business Class. What I experienced on my recent flights was that there was obvious cost cutting going on which is a shame as this is not reflected on the ticket price. No longer is a welcome on board drink offered, amenity kits are only given if you ask and reduction in the food size and quality. I wont even start on the IFE offerings, luck I had my tablet and Netflix to fill the flight time in. The lie flat beds are a good size but hard as a rock, no seat/bed covers provided like other premium carriers so I would not suggest flying long haul with them.","Cost cutting is showing","4" "2022-05-16T15:24:17-04:00","Desktop","4","review","I'm surely not the only one who's had to put travel on hiatus due to the ongoing pandemic but it's a good feeling knowing that it's finally more practical to travel again. Taking a short trip to Bangkok to begin with, the feeling of finally getting back on a plane was refreshing. Check-in and luggage submission for this mid-morning flight was fairly easy with lots of ground staff around to provide assistance. I also got to board in an earlier group which was useful for getting settled into my window seat. As usual, the Krisflyer system was superb with hours and hours of movies, TV shows, music and games to keep any traveller entertained, Singapore Airlines has changed the way their meals are presented - the new boxes (as opposed to trays) is a nice change and is likely to also help keep the heat in longer. I've rarely enjoyed the airline's economy class breakfasts but the century egg congree I had was wonderful - hot, tasty, and more satisfying than the noodles or omelette that's usually offered. We also had the benefit of a clear day that made views out the window interesting. Here's to more flying in the coming months ahead!","It's been worth the long wait","1" "2022-05-15T19:31:39-04:00","Desktop","3","review","Flew business class to Bali and back. First the good--the aircraft was new, clean, and roomy. Compared to US airlines, the flight crew were divine. Very attentive, very fast and accommodating to every need. The food was very good and enough to have me feel full. Champagne was a nice bottle of true Champagne. Was able to lay down fully and get some sleep, which I normally cannot. Now the challenging--trying to get someone to help you at this airline out of the air is almost impossible. Then once you do get ahold of someone, they are relatively rude and unable to help. The experience we had was that we wanted to change our flight coming back. We could see on-line that there was available seats. We were even willing to downgrade to economy from business class for part of the trip to accommodate. They would not consider. Instead, they said we had to upgrade our tickets to the highest level that was another $10k. We commented that we could buy the ticket online for $5k. The comment was ""yes you are correct. It does cost you more to change than to buy a new ticket"" Crazy. We pushed a little harder and finally got a manager who said that they could not do anything over the phone and that we had to go to the airport to change. We interrupted our trip to go to the ticket counter to try and change. At the counter, with a local to help translate, was told that they could do noting and in fact, they were only the ticket counter and were not really part of the airline and that we had to go to the office INSIDE security. Luckily, security allowed us and once there, got the same story. Fortunately for this airline, the pilots and attendance make up for the complete incompetence of management and their customer service","Singapore Airlines-Best in the air, terrible on the ground","2" "2022-05-15T12:27:06-04:00","Desktop","5","review","I am writing to thank the crew I travelled with from Mumbai to Los Angeles on the 27th of April from Mumbai by SQ 421 with Ms. Sneha and her team and the crew of Ms Karen and Pak Azhar and their team Nicholas, Jay, Moon and Sabrina on SQ 038. Two great sets of crew to fly with. Not only did they all welcome me on board warmly but made sure I was comfortable the whole time. You guys are the best, thank you so much. I will only continue flying with Singapore Airlines especially for my long flights! Thank you! Rakhee Melwani.","Always a pleasure to travel by Singapore Airlines!","0" "2022-05-14T16:26:05-04:00","Desktop","1","review","This flight was an absolute nightmare. Not only were the people who originally had pre-booked meals (which by the way their website did not allow me to do) were serviced almost immediately while the rest of us had to wait more than an hour for our meals. My wife's meal was already opened - and cold! The air hostesses also seem to spent more time with clients with babies than on the rest of us. Breakfast on the morning was also a disaster - the choices we were given were obviously not for a breakfast! ","Flight SQ 297 from Singapore to Christchurch on 29th April 2022","0" "2022-05-13T12:59:29-04:00","Desktop","1","review","We decided to choose SingaporeAir as we heard that they were very good. Due to our own mistake we booked the flight a day later and needed to change to the day before. We tried calling multiple times but could not get through so eventually I emailed them. I received an email back stating that they have flights available that they will hold but I would have to call up to confirm. The extra cost would be $372 for and adult and $37 for my infant. Fine. I wasn’t left a telephone number that worked so I was left searching the internet for a new number and finally got through to an office. I explained above and they proceeded to tell me that the flights would now be $600 for an aldult and $150 for an infant- I asked why and apparently it was due to taxes. Yet this was not outlined at all in the email I received with the initial price. I told them that I would call back after having discussed with my husband. I called back and the person on the other end of the phone obviously didn’t want to help me so he said that I had called British airways and gave me a number that of course didn’t work. At this point I was so frustrated I asked my husband to call. He was happy to except the extra charges for “tax” by the time he finally got through (over an hour later) they changed the price to $8000 yep 8 thousand!!!! My husband said this isn’t good enough and asked to speak to the manager. He was put on hold for a further 30 minutes and when the ‘rep’ came back to him he said “have you decided if you want the flight or not?” My husband was fuming and needed to catch a flight himself so he decided he would just call back when he landed. When he landed, my husband called again. This time the price was ‘just’ $5700 😡 my husband once again asked to speak with someone higher up and was told the manager was busy and would just tell him the same thing. I tried calling again, I got through to a lady that was about to give me a new price but I explained that I already had a confirmed email I just needed to pay the difference. She actually asked me to send the email to her. First email address she gave me was different from the second. She kept saying it wasn’t coming through- so I said send an email to me and I’ll send one back. She wasn’t able to do that apparently. So I decided to just keep hitting send……against and again. Finally she received it. Then told me I’m at the wrong department and she would get someone to call me back but didn’t know when that would be. I’m still waiting.","NEVER AGAIN!! If you have time read about my experience and decide for yourself. (Paragraph 2- exploits customers)","0" "2022-05-12T04:42:19-04:00","Desktop","1","review","Singapore Airlines used to be a premier, fine service airline, but it is now the worst I have flown---and this was business class. My flight was cancelled at the last minute, and the few folks that were herding a plane load of passengers had no idea what to do. I was finally rebooked 24 hours later, but Singapore Airlines had not transferred the payment info, so the subsequent airline would not issue a boarding pass. There was NO ONE from Singapore Airlines around and after 1.5 hours on hold, I was able to remedy the situation myself. I will NEVER fly Singapore Air again. If their handling of this disaster on the ground is any indication of their handling an in-the-air emergency, the entire plane of passengers would be dead.","Flight cancelled and no ground crew or answer on the phone to assist","1" "2022-05-12T00:09:43-04:00","Desktop","1","review","I needed to change my flight to enable me to help my daughter travelling with my 18monrh old grandson. And after the first phone call recieved an email stating I must contact them with confirmation payment which I tried to do but was only given a phone number which I called then finally after a long await for an answer was told that payment would be double what it was originally on the first email to which j replied I would need to consult with my husband and after doing this I called back and was then informed that the flight change price had risen yet AGAIN to £3000, after tooling and throwing ALL day by my husband and myself the flight change price went as high as £8000 I would NEVER EVER use Singapore airlines in the future and advise anybody considering to use them to think again","Useless company to deal with","0" "2022-05-11T13:48:39-04:00","Desktop","1","review","If they find just a little something wrong with your flight they will try to make you miss your flight and the money use on the flight is gone. Plus the stuff there suck at English.","Don""t wast your money!!!!!!!","0" "2022-05-10T20:12:56-04:00","Desktop","1","review","They reply so late to the emails and when you call, you’re kept on hold more than being helped out. The first rep (Neil) I spoke to, said I don’t need a transit visa and can travel through Australia with Singapore Airlines if I was not leaving the airport. So I went to the airport but was not allowed to board my flight and when I called the airline from the airport again they said I don’t need a visa, passed the phone on to the lady at the check in and she refused to let me board the flight. To which the SIA rep (Lou) said it’s not their fault that their code share airline is not allowing me to board the flight. After mentioning that it was their rep who confirmed with me I can board the flight and that’s why I was already there at the airport. I asked them about the next available flight and they asked me to pay to change the flight, even after mentioning that I had received confirmation from their airline I was okay to board the flight and their staff has given me wrong information. The new rep Lou was very unhelpful and kept on putting me on hold after anything I asked her, I spent 100$ of phone credit just to try and change my flight or get a refund. I myself work in Customer Service and if my customers were in distress I would find different solutions to help them out but instead Lou was absolutely clueless about what she was saying or doing, kept putting me on hold without asking me if it was okay to keep me on hold and I had to ask her again and again about how could they help my situation! Now I’m just left with disappointment in this airline and hope they give me my refund and are more considerate towards their customers! ONE THING FOR SURE IS THAT IF SINGAPORE AIRLINE WOULD BE THE ONLY AIRLINE IN FUTURE TO TRAVE, ID RATHER LIGHT MYSELF UP ON FIRE AND DIE INSTEAD OF GOING THROUGH THE DISTRESSS THEY’VE CAUSED ME!!","THE WORST AIRLINE! WITH THE WORST CUSTOMER SERVICE! DISGUTING!!!! THEIR REPRESENTATIVES ARE ABSOLUTELY CLUELESS!!!","0" "2022-05-10T19:06:24-04:00","Desktop","4","review","I took the flight from Singapore to Danang, SQ 174 on 5th May. Unfortunately my luggage was over weight. And I was confused how to pay the fee. A friend and I were going around in the airport to ask but the ground Crew at Singapore didn’t give us any clear instructions. After that I went to row 4 counter 12, the service staff named Kylie Pang was very helpful. She guided us carefully what I need to do with my luggage and then she decided to waive all of our 15kg luggage extra after she known that I just get stuck with other ground crew. Thanks to Kylie for her good service.","A compliment to Kylie Pang","0" "2022-05-10T04:11:52-04:00","Desktop","1","review","Regarding refund.I had booked a flight for Ahmedabad to Brisbane date 23/01/2022. But due to covid Singapore airline cancelled all flights and sent me email saying apply for full refund through given link. I did apply but never got refund. It is been 5 months from cancellations. And for same I rang four-times singapore airline, each time someone over phone assure me that you will receive an email, a call within 24 hrs but never received an email or any call. It is really frustrating that each time I stay on phone with a customer representative for an hour plus but no outcome, just lies. I emailed them as well but no result. Never travel with Singapore. I lost my money gor nothing. Thank you SINGAPORE AIRLINES .","Fraudulent.. never refund for flight that cancelled by Singapore Airlines","0" "2022-05-10T02:32:29-04:00","Desktop","1","review","Cancelled my flight without telling me, I was even about to check-in. Was turned away with no solution. Still haven’t heard a thing 8 weeks on. Actual air service was terrible they are no longer a 5 star airline.","DO NOT FLY WITH THEM!!!!","1" "2022-05-10T01:14:16-04:00","Desktop","1","review","The ground crew at Singapore airport behaved like riot police, they were snappy, rude and unhelpful. Once on the plane, the cabin crew asked anyone who wasn't Western if they were vegetarian, western people were ignored. I asked for a glass of water but never received it, and my plate was not cleared away after my meal. I thought it might just be the crew on one flight but they were the same on all four flights. The last leg of my journey I sat with two other white women and we were treated appallingly. In the end we could just look at each other and shrug our shoulders. I will never travel with Singapore Airlines again, and would advise any other Western travellers not to use them.","Singapore Airlines do not like Western passengers","2" "2022-05-09T23:40:08-04:00","Desktop","1","review","Booked a round trip London to Darwin Australia via Singapore. 4 weeks before departure Singapore airlines cancelled the Singapore Darwin leg was cancelled, we were offered no help and they cancelled that leg leaving me to make other arrangement for that leg. Still no news of a refund 8 weeks later and no contact from them. Have used their on line contact forms and rang a number of times and still have heard nothing from them. Shocked by their attitude to customers, do not use this airline!","Appalling customer service","2" "2022-05-09T00:01:14-04:00","Desktop","4","review","I love their in flight entertainment systems, plenty of good movies to watch, easy to navigate too. Food could be better, though. I got the chicken bolognese pasta. Flight attendants are attentive. Checkin and boarding experience were great too.","Splendid in-flight entertainment","0" "2022-05-08T23:18:45-04:00","Desktop","1","review","See all the previous reviews about SIA and their lack of service for vegetarian passengers. The food on SQ323 from Amsterdam was a disaster. Tried again for my daughter to get a better service for this leg. First don't try to get ""customer service"" by phone. After +2 hrs. waiting on the phone, you're just cut off (obviously common/normal). OK, you've got to go downtown to their ION office. Packed! Well, try today at check-in. My daughter was referred to the ticket office. Waiting! She had to dash off to get her flight to BKK. I waited in line and could finally explain the complaint to an agent. I share the conversation: Agent/A: Sir, your daughter already changed her meals. Me/M: Yes, she did. Her only option is either Chinese or Indian vegetarian, but not Western. So she had to choose Indian. A: But she also selected waffles for the flight to Amsterdam. M: She did because there was no other Western option. Waffles for dinner and breakfast. The ""Book the Cook"" option didn't offer an alternative either. A: Sir, she could select a vegan meal. M: Vegan is not vegetarian. A: (other agent mixed in) saying in Malay (which I happen to speak) ""refer the guy to the service phone"". M: (In Malay) is this how you treat your business class passengers? Why don't you Google vegetarian and vegan. After this other disappointing experience with Singapore Airlines, I left. The agent can't help you if the company doesn't offer decent alternatives for their BUSINESS CLASS passengers. If their website is one of the worst in the business, their ""customer service"" phone is perpetual busy and factually non-existent, and their focus is on non-Western passengers, don't expect their agents to be ""customer centric"" or helpful in any way. Bottom line: If you are Western, and you're a vegetarian, DON'T fly with Singapore Airlines. They do everything to discourage you to fly with them. If they treat business class passengers like this, what will they do with coach passengers?!","Continuing story: Singapore Airlines doesn't like Western vegetarian passengers","1" "2022-05-08T19:15:53-04:00","Desktop","1","review","I have been trying to get information about my booking for last 2 weeks calling different numbers then get redirected to another number but never been able to get in contact with any customer service representative! I have sent emails regarding my booking and no response to my email as well! My flight is in 2 days and I have no information about my itinerary and transit!!!! With this review I am requesting the airlines to get in touch with me please ASAP!!!!!","THE WORST AIRLINE FOR CUSTOMER SERVICE AND COMMUNICATIONS!!!","0" "2022-05-07T17:38:31-04:00","Desktop","1","review","First: 5 star for flight attendants, always friendly and helpful. then the rest have dropped dramatically 1: The A350 3x3x3 seats are thin and hard, no room for an average person. 2: Boarding process was very unorganised. 3: Quality of food now is terrible. 4: Disembarking is the worst among all airlines, has to wait at least 10 mins more until all business class passengers to leave then open the curtain. 5: No longer an punctual airlines. 6: SilverKris lounge at Changi airport was chaotic, impossible to find a seat.","No longer my favourite Airlines, from bad to worst, it's a shame.","0" "2022-05-07T16:53:29-04:00","Desktop","2","review","We travelled with Singapore airline from London Heathrow to Singapore and the lounge was fabulous, the exclusive security line was amazing and the zero queue to board was great. So we were very excited for when we would fly from Singapore (the home of the airline) to the Philippines. Don't get excited!! The business queue was still lengthy... Once we passed immigration we searched for the lounge and found it was in terminal 1... This was a train away and a totally different terminal from our gate. With 1hr 15 until boarding we really saw zero point and could not believe that so many flights for Singapore airlines. We were so disappointed as we wanted to eat and drink before our flight and for the money we paid for ticket, we thought that would be no problem! It got worse.. We headed to our gate to find no seperate queue for business and first class and we waited in a line for 45 minutes to board! If I was paying even more for a first class seat I would be beyond furious. The money we paid got us nothing more than a bigger seat and for that difference it is NOT WORTH IT AT ALL!!! We had such high hopes and these tickets are far from cheap. It seems to home on the airline has very little to offer.","Nothing but a bigger seat","0" "2022-05-07T14:26:38-04:00","Desktop","3","review","Departure at 11.40am. Meal served from 1.00pm on. Main lights turned off from around 3pm. Lights and meals resumed at 11pm. I was starving! Staff at Manchester airport were very helpful. My advice is to take a sandwich with you! I did see someone going to the back who was served something but I think you have to ask.","No food for 10 hours","0" "2022-05-07T04:05:36-04:00","Mobile","5","review","Impeccable service, what an Amazing crew. Comfortable Economy class on A350. & Boeing 737. Flew to Siem reap and return from phnom penh.","Perfect service","0" "2022-05-06T18:43:11-04:00","Desktop","1","review","Terrible service, the worst I have ever received. They cancelled our flight and didn't automatically book 1 on the same date. They just left it for us to sort out. Gave them a flight number on the same date and they ""submitted it for approval"" - 9 days later and 6 phone calls and they say now there is no seats available. I was told they would call and email multiple times. No communication at all. They told us they could just cancel and refund our flight. It was booked 12 months ago and if we were to book now the flights are nearly triple the cost. Do not fly Singapore Airlines. Horrible experience","Horrible customer service with no communication. Do not fly","0" "2022-05-06T09:26:39-04:00","Desktop","1","review","My overall first and last experience with Singapore Airlines was pretty terrible. I would not recommend any one to fly with them and have advised that to my family and friends. Both my flights were delayed (originally and connection) going to the Philippines, only to also find my bag was lost when I arrived at the airport. I was without my bag for 5 days with very limited communication from the airline about when I would have it back. Terrible language barrier when trying to phone Customer services and have since yet been able to claim the expenses I had to pay for a new bag, clothes and toiletries for me to use during that time. I have reached out to many contact addresses and numbers but none seem to help. In flight experience was also very average, one of my meals going out was hot and cold in places I had to leave it. Considering this is suppose to be a top airline, to say I was disappointed would be an understatement.","Would not recommend","0" "2022-05-05T14:49:42-04:00","Desktop","1","review","I was on the phone with your KrisFlyer customer service for 2 hours and 22 minutes today. My call was answered fairly quickly, maybe a couple minutes of hold. I spoke with a polite agent who was poorly trained, who could only read off of a script but could not actually answer my questions. A few times, she went silent when I asked a question, claiming she couldn't hear me. When I asked to speak with her supervisor to see if he/she could answer my questions, the agent deflected multiple times...I had to ask 15 times to speak to a supervisor before she was willing to put me on hold to speak to a supervisor. I was not irritated the first few times I asked to speak to a supervisor because I figured she simply didn't know the answers, but I became VERY IRATE when it became clear she did not want to transfer me to a supervisor. After I became very upset, she finally proceeded to put me on hold to speak to a supervisor...where I was on hold for OVER 1.5 HOURS. The agent would speak up every 10 minutes repeating the same unhelpful information she had already told me before and saying that the supervisor was on another call. That must have been one long call with an even more irate customer than me. The agent kept asking me for a callback number, which I refused. Finally, I was connected to a supervisor after holding for over 1.5 hours who was able to address my questions and whom I also explained my extremely unsatisfactory experience up until that point. The supervisor was helpful and calm, but as I told him, what happened before I spoke to him was inexcusable that I could not on principle simply ignore. I already filed a formal complaint with Singapore Airlines.","2.5 Hours On Hold with KrisFlyer Customer Service","0" "2022-05-04T08:02:09-04:00","Desktop","5","review","Have flown with many different airlines including American lines - Singapore airlines the best so far - traveled January 2019, unable to select correct date below","Relax drink and enjoy your flight","0" "2022-05-04T06:24:05-04:00","Desktop","1","review","I do not recommend booking a flight with them during pandemic. They online customer support is not available. I had to rebook my flight but they didn’t reply to me. My money was gone","Very poor customer support","1" "2022-05-04T04:57:26-04:00","Desktop","1","review","Seriously such a bad customer service singapore airline providing at the moment. I have a credit for my mum's ticket from India to Australia, and we want to buy a new ticket, we called so many times, the wait is so so soo long, and finally when it's your turn, the staff who attend you are so dumb that they can not understand at all that what are you talking about for such long time, you seriously spend more than 4 hours on the phone and at the end there is no outcome. When you say that you want to book the ticket and want to use the credit, they book the ticket without telling you the price and ask you to wait 3 days that someone will call you after manual calculations. Then even after 4-5 days no one call you and when you call them again, they say that the last person did not forward anything so there is no seat left for that date. Then you again book the ticket with them and wait, then no one contact you. Moreover, they say we only book the ticket we can not lock the price, so when you get the call from the department fer mental calculations, you have to pay the amount whatever the ticket price the same day which is a scam, as they wait so long to call you back as they wait for the ticket price to go so high. So far no one has contacted us, this is the third time same happening each time. So frustrated and annoyed that I feel so helpless. Shame on you @SINGAPORE AIRLINE","Using credit for new ticket","0" "2022-05-03T02:37:15-04:00","Desktop","1","review","SIA used to be the measuring stick and to which other airlines would have aspired A round trip Adelaide to Vietnam and return through Changi with a family…no warm towel or welcome drink, absolutely terrible food culminating in Penne pasta out of a cardboard box. Uber eats was constantly!! On board service all but non existent I have a paid Business Class fare to Europe in July but unless the airline lifts its game significantly then Middle East airlines will get my business in future Sorry SIA but you are no longer the benchmark","STANDARD HAS DECLINED SUBSTANTIALLY","3" "2022-05-02T15:38:12-04:00","Desktop","1","review","The customer service at Singapore airlines is the worst I've ever experienced. First, when you try to call them you are either disconnected or they tell you that you will be on hold for 30 hours! If you you ask them to save your place in line, you get a call at some random time the next day. I've been trying to get a refund of frequent flyer miles and money on a flight with a Star Alliance partner that I cancelled. You have to fill out a form and send it to them rather than just cancel the flight online. It has been over week and I have still not received a refund or had the miles redeposited. Delta Airlines which I fly often has customer service that is a 100 times better. Truly a terrible experience.","Customer service the worst I've ever encountered","1" "2022-05-02T04:47:43-04:00","Desktop","3","review","On SA due to covid rules excluding non-tax from flying on their airline [Im a gold card customer, so thanks] Not bad in any way just a functional cabin, crew and journey. Some airlines and journeys are memorable, however this was so-so really. Food ok, service ok I flew Prem Eco so certainly harder than flat beds for this long trip - but seat was ok not too much of a problem. Bits of tech didn't work though and some things hard to find. The instructions are online - and you have to register and perhaps pay to get online...its all to much of a fiddle so did not bother. Could watch film etc but this must really wind people up who want the full experience. Crew could have been asked and they did change a faulty headset but again it was not a most attentive cabin crew. Perfunctory.","1st Singapore Air flight","0" "2022-05-01T21:56:53-04:00","Desktop","5","review","1st March 2020, was my last flight ( was on SQ, cos VN cancel my flight) before covid pandemic lock down. On 20 Feb 2022, ( thailand re open) to touirsm and I immediately book SQ round trip from sg bkk. Service. . Top class as usual, pre covid and current situation.","Almost 2 years since my last flight","0" "2022-04-30T01:37:39-04:00","Desktop","2","review","Just travelled Business Class on Singapore Airlines (Bne –Sing- Bkk return, out early March, back late April), sorry NOT good. The hype about Singapore Airlines Business class is a lie. The worst business class service I have ever experience. SQ 246 / 235 & SQ 709 / 706 on A350-900 aircraft. On 3 of the fights I had the nasty small business class seats and only 1 flight the bigger long haul seat, which is what all business class seat should be like. All the seats are poorly designed. So frustrating as small changes could make a huge difference. On the small nasty seats you cannot stretch your legs out straight (must be angled) and on all flights everything (controls and the like) are behind you, very difficult to reach. I am big guy (fat) which is why I pay 4 times the cost of economy, to get more room (and bitter service). None of the tray tables had adjustment, so I could not use them or had to force it into my stomach for my premium economy quality meal service. They used a drink cart like in economy ! No hot / cold towel or drink prefight. I was not greeted by name. No lay flat seat, no night turn down service. All very ordinary. Out bound (Bne-Sing-Bkk) 3/10 rating. Now 7 weeks later I had many of the same issues, but was lucky enough to get seats near the galley i.e. no seat Infront of me so the arrangement was different. The long haul plane (Bkk-Sing 2.5 hours) had a much wider seat that was nice but the same stupid issue with the tray table that folds out from the armrest and no slide adjustment, I ended up putting the meal on the foot rest/shelf in front and holding the dishes as I ate. At least in this seat I did not need a belt extension. On the next flight (Sing- Bne, 6.5 hours) back to the nasty small seats and the tray table pulled out from the cabinet in front and not out from the arm rest as the other 3 flights were configured and although I could not extend it into its locked position I could at least eat from it. However, to give Sing Air due credit, the service and food was much improved. Home bound (Bkk-Sing) 3/10 rating, (Sing-Bne) 6/10. I have previously flown international business class on: Qantas, Qatar (the best), Malaysia, Thai and now Singapore.","Business Class should allow for bigger people","0" "2022-04-29T15:53:17-04:00","Desktop","1","review","- Booked a month trip to EU with the whole family to celebrate a wedding with relatives, booked with Singapore Airlines directly. - Less than a month out told by email that they have rescheduled our flights so that we arrive back 48 hours earlier. - Told by a rude and unhelpful customer service rep to pay $3500 to be rebooked on our original flights. - Tried to escalate the issue but they completely ignored us. - Rebooked on the earlier flight as they were trying to state that the original date was being bumped up a fare level and we had to pay that extra fare. - Told us to fill out a request form with a 3 month wait time, when we had less than a month until our flight.","This airline is complete garbage post covid","1" "2022-04-29T03:01:41-04:00","Desktop","1","review","Beware, this airlines scams their customers: The airline refuses to refund my ticket. The request to instead rebook my ticket if a refund is not possible was also never replied to. I had contacted the airlines on april 20th via their portal and have not received any answer until now. I had also called their customer service last week and had to wait 1 hour until someone picked up. The person that picked up was not helpful at all, putting me on hold for at least another 20 minutes in total. In the end my request to refund the ticket into credits or money or at least rebook the ticket in the same class for another date was not fullfilled. I was told I could expect another call from a manager in the same week which did not happen. If you think of buying tickets from this airlines please don't, because they clearly do not care about their customers and basically scam them of their money.","This airlines scams customers","1" "2022-04-29T00:43:29-04:00","Desktop","3","review","As this second leg of our trip coincided with my birthday my son treated my wife and I to a First class flight to Melbourne. He had previously flown to the UK in first. And wanted us to experience the high class service he had e perienced. Unfortunately it was not be be. Our seats were 1D and 1F and were spacious and comfortable enough for the 7 hour flight. The on board welcome was up to expectations for first class passenger of which there were only 4. The service was no more than OK, however my Lobster Thermidor book the cook meal was excellent. Not so my wife’s beef which was difficult to cut into. The amenity kit contained creams and lotions plus eye mask, socks and slippers. Value for money not really. We returned this week from Melbourne on Qatar Airways in business class which knocked the spots off Singapore Air’s First class service.","Not what we were expecting.","2" "2022-04-29T00:32:54-04:00","Desktop","3","review","We were really looking forward to traveling again with SIA as our past experiences were always favorable. The check in process at BCN was completed smoothly. The problem became apparent when spending 40 minutes trying to find the Kris Flyer lounge. Very poor signage. The seats on the A350-900 were comfortable and the on board welcome lived up to expectations. From there the service went downhill, the food was mediocre at best, the service not much better. For amenities we were given a mask and a tube of sanitisation gel. The flight duration was 15 hours during which we were given one small bottle of mineral water. In the past SAA we’re the gold standard in in flight service but unfortunately on this flight they are living on past glories.","Not up to my expectations.","1" "2022-04-26T16:48:10-04:00","Desktop","1","review","more than 10 phone calls and 6 months later I am still waiting for a refund for a cancelled flight. Call centre team continues to provide robotic response that the refund request is under process. Pathetic service from a so called reputable airline.","Pathetic Customer Service","3" "2022-04-24T20:43:26-04:00","Desktop","1","review","When I checked in online the day before my flight, I received a different seat number from what I had pre-selected and paid for a month ago. The airlines did not inform me and did not want to accommodate my request, blaming the travel agent instead.","Typical Singaporean Racist Service","1" "2022-04-24T18:52:31-04:00","Desktop","1","review","I do not reccomend Singapore airlines any longer. They use to be a gold standard in service and flight as I flew allot in BIZ and First. Now, the wait times to get a premium seat representivae is over 1 hour and they made no accomocation today to waive a cancellation fee when I accidently booked two tickets in business class for the same day of travel in my name and not one ticket in my name and one in my friends name. A small courtsey other major carriers would offer would be to cancel the ticket which was booked with in 1.5 hours and rebook under my friends name as intended. I will not fly Singapore Airlines again and choose Emirates Air who offers best service , fast customer response to email and phone.","BEWARE TO FLY SINGAPORE AIRLINES DUE TO DRAMATIC SERVICE DECLINE","2" "2022-04-22T18:43:29-04:00","Desktop","5","review","Flew business class Syd to Sin and first class Sin to Syd. As is often the way there was not a big difference between the 2 TBH even though I had a A380 ""suite"" - its still just a bed! Both flights had a similar bar but in 1st I did try the famous lobster thermidore and can confirm its excellent. The difference with SIA is their incredible cabin staff. If you need drinks they are there. If you want quiet they know and are not there. It may sound simple but its something rare and totally beyond the comprehension of other long haul airlines such as Qantas. They know they are good and their default action is attentiveness unless you so desire. Amazing. Silver Kris Lounge was very crowded which is perhaps a good thing to see that they are getting busy again. GO SIA!!","They are simply the best in the world in their premium cabins.","2" "2022-04-22T11:38:18-04:00","Desktop","1","review","Booked a flight for my family and my self for the 12/4 2022 from London to Bangkok was sent conformation so ordered a taxi and traveled to air port . After queuing for to hours got to the checking desk only to be told they had no record of my booking. I showed them the conformation and invoice from SingaporeAir they showed me the screen to confirm we were not booked in and as there was no one at the airport from SingaporeAir and no one answering the phone we had to order a taxi home . After calling them everyday for more than a week and being told they would get back to me still waiting . We have now lost the hotel money plus the test and Go . Thai visa and taxi fares not to mention the loss of work .","Unbelievable","2" "2022-04-22T00:05:58-04:00","Desktop","1","review","I discovered that my luggage was crushed when I arrived at Kuala Lumpur International Airport, with items such as shoes and shirts being damaged and soil. I postulated that after the luggage was crushed, contents from my bag probably spilled out of the bag. In addition, my phone charger was missing as well. It is normal that this happens to a luggage from time to time. What was shocking was SIA's response (or lack thereof). On the date of arrival (17 Apr), I was told that I will receive a one-for-one luggage exchange and SIA will contact me shortly. Since then, SIA has not provided any details of the compensation, such as the luggage size/type/color that I will be receiving. When queried about the delay, I was told that they needed to investigate the case of the missing charger. This was when I got truly puzzled - you cannot work on the compensation for an urgent and valuable items such as a luggage, because you needed to figure how the phone charger went missing. I have attempted to call all the SIA hotlines available to me in Kuala Lumpur and well, the waiting time is longer than your wait at hotpot shops like Hai Di Lao, and you still can't reach an operator! I gave up and decided to contact them through a Facebook post. Alas, I thought there was a glimmer of hope when they replied. I followed their instructions and emailed them my previous correspondence with them. And I received a reply that my concerns have been forwarded to the relevant department. No phone calls, no point-of-contacts, but just a generic email to ask someone who has been waiting for 5 days for his patience. This used to be an airlines that prided itself on service. But as other comments have mentioned, Singapore Airlines isn't what it used to be anymore.","Crushed Luggage and Lacklustre response from SIA","3" "2022-04-21T00:13:51-04:00","Desktop","3","review","We normally fly with an other airline to Singapore and might have had a different expectation. Admit, everything for a standard business class is available. Huge seats with all comfort and options. We had to fly with SIA due to the VTL rule when we booked the trip. Anyhow, we had a pleasant flight with (basic?) business class service. The service during the ""dark"" hours were non limited. No staff offering water or other drinks, no ice cream or other refreshments. A steward offered sweets shortly before breakfast. Else, you had to get it yourself in the pantry. Despite the connotation, we had a pleasant flight but missed the panache we had expected from the reputation of SIA. Maybe the expectation was exaggerated. A suggestion: if you serve the satay, please offer a cloth napkin so you can fix it to a button. The sauce tend to drip and drop off the skewers and ruin your clothes. The extra laundry tab for the napkins won't make the difference.","Reputation exceeds experience","1" "2022-04-20T06:52:34-04:00","Desktop","1","review","I am writing this complain mail to voice my displeasure to the service provided to my parents from Kathmandu to Hobart. As our agent told me that my parents won’t face any difficult in their layover but it was absolutely false. I have been loyal customer to Singapore Airline for a long time now. Not just me but my whole family and relatives use Singapore Airlines for our voyage around the world. I was utterly disappointed by service given to my parents today. As my agent had told me that my wheelchair service would be provided to us throughout the journey that is till Hobart but unfortunately it was rubbish. They were given that service only in Singapore and just till the baggage collection area in Melbourne. As my mother has back issue, I was utterly devastated to know that she had to walk those long journey from international terminal to domestic one without any help from you guys. Also, I was told that the luggage will directly arrive at Hobart but I was given false hope. Singapore airlines asked my parents to pickup their luggage at Melbourne and just left them stranded there only. Without the help of kind-hearten people there, they won’t be here with me right now. So just explain me why know I can believe you guys and refer you to my other friends and family. If you guys had provided me with proper information at the beginning then I could have fix something so that my parents could have their journey without any hassle. I pay all those money for my parent to have a wonderful service instead of taking any hassle but they faces all the hassle that I want them to avoid. Now about food. I was given warning about food from various people that it is worst for vegetarian people. But I did not believe them but I guess I was 10000% wrong. My parents were given a bun and team for a meal from Singapore to Melbourne. What kind of meal is that? I wonder why did I pay for all the services to Singapore Airlines if my parents was not treated in the rightful way. I was so relieved that I did not buy round-trip ticket as I was not sure about their return date. I wonder is it a marketing trick of Singapore Airlines to say one thing when we but ticket and provide us with another service in reality to boost your profit. Now how can I believe on you guys that you guys provide us with best customer experience with all the money I spend on you guys.","Disgusting service","2" "2022-04-19T05:23:20-04:00","Desktop","4","review","No pepper and salt for meals which is quite tastless !! service has change to simplify e.g. Steward dont offer for more drink as before, no toy for kid.","Where is the pepper and salt ?","0" "2022-04-19T03:12:02-04:00","Desktop","4","review","First time in a very long time to fly SQ business class and as much as their hard product is good their staff is exceptional. About half way through our flight got a bit bumpy which our 1 1/2 year old really did not like in that he got what we thought was airsickness (later turned out it was Gastro) The staff went above an beyond to ensure the rest of the flight went as well as possible even making up one of the spare seats. The seats themselves are a bit mixed, yes you can lie flay but you need to sleep at an angle as your feet need to fit into a cubbyhole. Also the seat has to be turned into a bed instead of just reclining. The plus is the food and selection of beverages offered and the option of pre-odering your meals.","Great service but business class starting to show its age","2" "2022-04-18T18:33:47-04:00","Desktop","1","review","Hi I booked ticket and my Booking Reference Number is : 6EEAYL. 4 People 16th December 2022 to 02 February 2023 with free Change of Date Policy offered by Singapore Airlines. I booked this ticket because they offered free Change of date policy with payment of additional fare or refund lower fare. Now when I wants to change date they offering me $ 1531 to escape refund situation on the other side same ticket they offering @ $ 1284 each to others or new customers. ( proof attached) I think this is violation of their offer and cheating and misleading with existing customer.","Wrong and Misleading Representation","1" "2022-04-18T15:37:17-04:00","Desktop","1","review","My wife and I booked a ticket to Manila from London.We were happy as the price was right for us as we are retired and live on a tight budget. A few weeks after we booked we received an e-mail that very clearly stated that we could updrade to Business class and showed a price We jumped at it and booked. We got an email saying we were upgraded on the 2nd leg from Singapoere to Manila. I called and was told we were not upgraded on the London Manila leg as Business class was full. I told the CS rep that we did not need Business class for a 3 hour flight and requested a refund, the lady went to ask her supervisor who then told us company policy was no refunds. We went from being a happy customer to a very unhappy one. The food was the same as all other airlines, nothing memorable. The in flight staff were great. We are disabled. Very average service. Much better on our usual carrier, Qatar Airways. We had a bad ecperience 7 years ago with SQ and swore never to fly them again. I wish we had kept to that decision. Singapore Airline has now joined the ranks of th ALSO RANS.","Misleading marketing","2" "2022-04-17T07:23:26-04:00","Desktop","2","review","We had always been told that Singapore airlines was a 5 star airline, so we were delighted to find out that’s who we were flying with on our holiday. Getting to our destination was great, but & this is a big BUT, our return home was a totally different story, we checked in at our destination airport, got given our transfer boarding cards & went on our way. Nothing was mentioned that when we get to our 1st stop off we were going to have to wait nearly 24 hours in Singapore airport, then after that we were going to have to wait another 18 hours in Frankfurt for our final flight. None of this was on our original itinerary & we weren’t informed until we got to our 1st stop off, this change of flights was all done by Singapore airlines & no one informed us on check in. Really poor customer service & no thought of our well being at all by Singapore airlines. I would dread to fly with Singapore airlines & would advise against.","Badly let down by Singapore airlines","3" "2022-04-16T05:27:25-04:00","Desktop","1","review","After years of hearing of the legendary Singapore Airlines I moved my travel over from Qantas. What a mistake! My first trip with them (Sydney-Paris return): Sydney lounge was small and cramped, worn-out, dark and depressing. The food was so bad I couldn't go near it; drinks luke warm; air-conditioning broken down. Instead we chose to wait at the gate for 2 hours instead of the SIA hell hole of a lounge. Planes were old and worn out; service with a fake smile; food inedible. The seats and surfaces had not been cleaned despite their constant announcement of cold-cleaning: surfaces had finger marks all over the screen and table. The Business lounge in Singapore was so over-crowded there were not 2 seats for us to sit together (this for a cost of AUD $20,000 for both of us). Next leg as bad as the first. On the return flight they ran out of champagne so we weren't able to have a 2nd glass (no big deal but it indicates the pathetic level of service). Again transitting at Singapore Business no 2 seats to sit together. Long queues for food options - I ended up sitting in a chair in a bust thoroughfare with a sandwich wrapped in plastic (again, this for a cost of AUD $20,000). Add the arrogance behind the smiles when I complained and the final result is one of the worst airlines I have experienced in many year of travel. Dishonest, misleading marketing which needs to be called out for what it is: fraudulent.","Pathetic","3" "2022-04-14T17:58:37-04:00","Desktop","1","review","Regardle, I personally had the worst experience traveling with Singapore Airline. Being on plane was excellent, food was good and crew were good. Unfortunately, I recommend everyone not to purchase a ticket or travel with Singapore Airline. They take advantage of your situation. I paid $960, round trip from LAX to KTM even paid extra $40 so there are no processing fees for any future changes. I had death in my family therefore had to stay longer in nepal. I explained & asked Singapore Airline to extend my date. They simply said are sorry I had to extend and send me the quote of $1299. Finally had to cancel as other Airline were sending with lot cheaper. Worst in humanitarian action ever","Hated how they they discouraged me to extend my flight date","1" "2022-04-14T04:18:22-04:00","Desktop","5","review","Always an excellent experience to travel with Singapore airlines. Service is extremely professional, food and beverage is in a class of its own and in flight entertainment has something for everyone.","Excellent from start to finish","1" "2022-04-13T09:50:50-04:00","Desktop","1","review","Have not travelled yet it was booked in March for our flights in November 2022. We have tried to book our seats etc, so tried to contact them by emails, phone calls bot talk you name it we have tried even our travel agents cannot get any information. They don't answer the phone or emails etc. Their site seems to be permanently lockdown what's going on ? So if anyone books this airline beware there is no communication or any back 😞","Not flown yet date is wrong.we did a early booking for our daughters Australian wedding","1" "2022-04-12T20:06:22-04:00","Desktop","2","review","I’ve booked a Premium Economy flight from Dubai to Singapore but later it turned out there is no dedicated Premium Economy section on the plane. When I logged a complaint, Singapore Air offered to cancel my booking free of charge, so that I can book it again. The problem is that at the time of this offer the tickets have become more expensive than when I booked my “fake” Premium Economy class. I rejected this “generous” offer and asked for a refund, the difference between the Premium Economy and Economy. Since then radio silence. A low budget airline customer support is better than this, to be honest. Never ever Singapore Air, Emirates it’s much better and more honest.","Premium Economy price for Economy","1" "2022-04-11T04:38:47-04:00","Desktop","2","review","They asked me to check in my guitar which I had planned to take it as a hand allowance which most of the airlines allow. They had also pasted a fragile sticker but after reaching my destination my guitar was broken into two pieces and there was no fragile sticker. Who will bear this loss? How do I get compensation?","Damaged baggage","1" "2022-04-10T20:28:05-04:00","Desktop","2","review","We have booked to fly from Sydney to London in August, the first trip we will take with our new born, who is due in May. We wanted to secure seats for our preferred dates now, which has led to multiple problems. You cannot book a flight online without name, date of birth and passport information, an issue when the infant has not been born yet. Before booking our flight we scoured their website for answers to this catch 22 to no avail. We then called Singapore and after hours on hold were told that we had to book the flight for my partner and myself first, and then call back and add the baby on, at which time they would assign us to preferred seats with a bassinet. We booked our flights and called back, and completely contrary to the information we had been given before, we were told that they are unable to book a baby onto the flight without these details and that there is no option but to wait until we have a passport for the unborn baby to book the flight. We asked whether we could book the seats that were suitable for a parent and child without adding on the bassinet seat and we were told that we could only reserve these seats for an exorbitant fee (this is a free service when you pay for a child's ticket). We currently still have no resolution - their customer service is only able to read from a script and cannot escalate the problem to someone with decision making ability. We were already concerned about making such a trip with a new born, but due to circumstance we are unable to delay, and Singapore have done nothing to make the experience any better. I warn any expectant parents not to travel with Singapore, they are not prepared to offer any flexibility to accommodate passengers.","Do not book with Singapore as expectant parents","0" "2022-04-10T02:07:37-04:00","Desktop","5","review","We want to highly praise the help from Ekaphop for helping us change our flights so the group of us travelling can be together. We are really unhappy with the waiting time to get through to the hotline for Singapore airline and there needs to be improvement for emergencies but thank goodness to the team on the floor to assist us and make us feel supported in the process and resolved. Hope Ekaphop and the team helping on the flight from Phuket on 10th April 610pm flight can get the praise and credit for their hardwork","Friendly and supportive staff","0" "2022-04-08T02:16:52-04:00","Desktop","1","review","Services by the crew were not as good as I expected - despite promoting themselves as having the 'best services'. the food was not terrible but not great. the seats were not comfortable - I would say seats for Ryanair was better. I was also sitting next to the break room (?) for crew members so they were opening a bright lit room every few minutes throughout the 13 hrovernight flight, and I was unable to sleep. additionally, while the millage for my return flight was added, the millage to Singapore was not added so I contacted them only to get an answer 4 weeks later that the flight is 'not millage applicable'. Terrible wording of the whole email, no respect at all. I will never fly with them again.","airlines with the best services?","2" "2022-04-08T01:21:51-04:00","Desktop","1","review","I recently transited through Changi with Singapore airlines (business class) .l have flown with Singapore airlines well over 40 times but something is now drastically wrong.. Changi terminal was a nightmare, everything was shut ,despite walking 2km through terminal 1 and 2 l couldn't find a coffee shop open at 9am. Then l was forced to stand in line for over 30 minutes in sweltering temperatures (not adequately air conditioned) only to be herded though like animals. Obviously without adequate staff or screening facilities our flight was going to be delayed, well over half an hour. The flight was not much better. Why send staff around taking drink and food orders only for passengers to wait 30 /40 minutes to receive them.The food was terrible, nothing fresh,tasteless ,in fact l was ill for a couple of days after the flight. So in summary my experience was so bad l won't be using Singapore airlines again.","Changi has lost its way","2" "2022-04-07T19:16:52-04:00","Desktop","2","review","After hearing good things about SA, I must say I am quite disappointed. In all flights, I expected a meal or a snack more. My seat from Brisbane to Singapore was quite uncomfortable. Wifi on the way back didn't work because apparently krisflyers members don't get complimentary wifi anymore, although their app says they do. When I told the crew, they told me the app was out of date and they didn't really help nor offer alternatives. At Brisbane airport I waited 1.5 hours to check in, and the app didn't let me check in online. The app also doesn't really work, it's slow and it's very messy with a lot of hidden pages that are not east to find. Lastly, Singapore airport is so bad. At 6am only a couple of cafes open (waited 25 minutes in a line to get a cappuccino) and not much space to sit.","Quite disappointed","0" "2022-04-07T17:03:21-04:00","Desktop","1","review","Letting other travelers know to avoid Singapore Airlines after they cancelled one leg of my flight without any kind of notification. Now, 48 hrs away from travel date and school holidays starting, I have little chance of organizing an alternative. That's right, after hours on the phone they have no help/replacement and urge me to cancel the whole flight instead. Even though flights are available on their website - it is almost as if they would rather resell my ticket. I booked the trip early November last year and expected disruptions. Sure enough, two of the six flights were affected by changes which resulted in longer layovers - this is what I am prepared to accept. However, to leave me high and dry just hours away from the trip, no notice and no help is unacceptable. I have sent three messages to Singapore Airlines via their precious web form: no response; wasted time on the useless chat bot, can't open my booking online as they simply say 'to get in touch with an SA office'. Plus several calls and when I finally got through it became apparent operators are trained to deflect, not help.","Cancelled flight without notice","1" "2022-04-07T08:38:18-04:00","Desktop","1","review","For years i have heard about the legendary service provided by singapore airlines. I have had several friends and family members use them over the years and everyone ravved about the service. I have to assume none of them ever had to deal with SA customer service. I woke up this morning to a message from SA that they rebooked me for a later flight. This later flight leaves SFO 12 hour later and increases my layover in singapore from 3 to 15 hours. This delays my arrival in the Maldives by 30 hours!!!! I understand avaition is fluid and there are many reasons they may have occurred. The upsetting part is that there are other options they could have booked me on. There is a flight that leaves SFO 4 hours later and a flight departing singapore that would give me a 5 hiur layover. Their website will not allow me to make any osrt of change despite what appears to be availability on both flighy options i would prefer. More importantly flight options that would put me in my desired destination 15 hours late rather than 30. With this i decided to call SA customer service. I have now been on hold for 4 hours. That is right 4 hours!!! Absolutely ridiculous in any case, let alone a company known for ""great service"". Especially painful when even my local cable company that practically embraces pior service provide their customers the option to opt out of the wait and receive a call back when operatora are available. This great company with a dedication to service doesn't have that option in 2022!!! C'mon Whike waiting i went to the SA website to fill out a flight change request form specifically for those needing to make a change for same day travel. After submitting the form I received an auto reply that says they will get back to me within 15 days!! And the laughs keep coming. That same auto reply says, for faster service please call customer service. So before stepping foot on their flight, i have already decided SA has zero commitment for service. It is great they have such high standards for the flight, but that means absolutely nothing if they cannot provide any service whatsoever prior to the flight. I will never waste my money on singapore airlines again. They can go to hell","Great Singapore airlines service?","2" "2022-04-07T04:14:53-04:00","Desktop","1","review","Charged me incorrect fair, and then holding phone for more then an hour and half to speak to Manager, who is not willing to take the call. Terrible customer service charter and ripoff. Can't describe enough how I am feeling with these people who don't believe in customer service at all.","TERRIBLE CUSTOMER SERVICE","3" "2022-04-06T04:30:27-04:00","Desktop","1","review","Went to Maldives with a transit flight via Singapore. First of all, they put us on scoot airways for the first flight, which appeared to be a budget version of Singapore airlines. The plane was old, had no in flight entertainment and was definitely not singapore airlines. Then after being put on a singapore airlines flight for the 2nd part of the journey, to our horror our baggage never made it to the Maldives. We put in a baggage tracking support ticket, went to our resort and waited for 2 days. We had to stay at our resort with nothing but the clothes on our back for two days. Eventually we learned that our luggage had been put on to a flight to Sri Lanka. How the f*** do airline staff do something so stupid? Then instead of sending it direct to Maldives from Sri Lanka, they put it back on a flight to singapore. We received no apology, no compensation and the customer support is impossible to contact. This airline is not worth any chance no matter how good a deal the flight tickets are. Apparently the resort staff also said that it is not uncommon for singapore airlines to lose your luggage too. So yeah definitely avoid.","Will ruin your trip","1" "2022-04-05T19:08:23-04:00","Mobile","1","review","False advertising states that you are able to change the destination of your flight by contacting their office telephonically or by email. It has now been two weeks and despite being on hold for up to 2 hours at times, not once has the phone been answered. No reply to emails. On Instagram they say they have forwarded my concerns to the relevant department. No replies. Our flight date has come and gone and still no reply. We are also due a refund for extra legroom. Might as well write that off. This seem to be their business model. Disgraceful!","Non-existent customer service","2" "2022-04-05T18:27:00-04:00","Desktop","3","review","Recently I wanted to make a redemption booking for whole family, but their online services dont support that well yet. In Singapore and call them and went through all, said charging 15USD extra per passanger and will call you back tomorrow, wasted 2.5 hours on call with no result. Tried to feedback and get a call back numerous times, but no success yet. Auto reply says, come back in 15 business days, 3 weeks, crazy huh!!!! Their service like this is never expected.","Insane waiting time and response for call services on Singapore air lines","0" "2022-04-05T06:21:27-04:00","Desktop","5","review","Cabin crew were not only charming and immaculate, but also very kind and helpful. I flew on the 15:00 p.m Sydney to Singapore on the 5th April and boy were the ladies in the cabin crew out to impress? Fair to say I flew on few airlines but this was the best out of all of them! Singapore made a very good investment in the human element and the cabin crew will charm the socks out of you! Would I fly with SQ again? You bet your hat I will! Well done! ✅️","The best airlines ever!","0" "2022-04-03T08:55:09-04:00","Desktop","1","review","I am disappointed that Singapore Airlines is price gouging and taking advantage of people who need to rebook flight due to covid. I had an oringinal booking from Osaka to Singapore for Dec 23, 2021. I could not travel due to covid and I wanted to push my flight back one year. Singapore Air would not let me do this so I pushed it back to April of 2022 with the intention of pushing that one back to Dec 23, 2022 when I intend to fly. I am now trying to rebook from April to December 2022 and my travel agency (Expedia) told me it will cost over $2000 per ticket to rebook!!! This is outrageous!!! The fares online for that date are $679 USD per person. I paid $569 USD for my original ticket and $130 USD to rebook to April the first time for a total of $699 per ticket. So although the website says its $679 to purchase a ticket in December of 2022, I am being told its the amount I have already paid plus over $2000! This is taking advantage of your customers. I have never flown with Singapore Air and I was excited to experience and see what was behind all the good reviews online. However, thus far, the experience has been much worse than any other airline we have booked through for this trip. Why can't you give me the price that someone booking online would get? This is not fair.","Singapore Air is Price Gouging for people who rebook due to Covid","3" "2022-04-02T12:57:10-04:00","Desktop","3","review","We always fly premium economy to Singapore and usually the staff and food are amazing. On this occasion, we felt disappointed. The seats were great, but the staff were unfriendly and looked like they did not want to be there. We did Book the Cook and the food was lacking. When we asked why we didn’t get a dessert but the seats behind did, we were told it was because we had a ‘special meal’. We received no juice on arrival and no hot towels and this was because of COVID. I think using Covid as an excuse still is wearing thin. I had to ask for water on 3 occasions and they forgot to give us coffee after the meal. The seats are not cheap, therefore they should provide an adequate and appropriate service.","Disappointed this time after 3 years","3" "2022-04-02T08:13:48-04:00","Desktop","1","review","Worst customer service ever. Haven’t been able to reach anyone from Singapore Airlines customers support in 4 months!!! We lost more than $2,000 when they cancelled our flights!!","Singapore airlines Cancelled my flight 2 days before my departure and they charged me a $800 cancellation fee ?!!!","2" "2022-04-01T06:42:57-04:00","Desktop","1","review","A dirty and disgusting airplane, all forgotten that we still live in time where hygiene should be your top priority. This flight range on the same level as low cost carriers flying domestically in 3rd world countries. Leftover items and used socks, used headset and crumbles all over the seat and on the floor. SQ, this has to be much better if you want to compete to be one of the leading airlines. 1 star is all I can give for this flight, and that only because the crew was nice and friendly.","Dirty airplane, disgusting.","4" "2022-04-01T00:31:12-04:00","Desktop","1","review","Be carefull. This airline offers ""flexible"" tickets which you should be easily able to change until May 2022 even for free. But when I try to change my flight back to Jakarta now they told me that my class is not anymore available and that I need to pay another almost 10 Mio IDR if I want to change the date. Its close to a scam in my opinion. So be careful here. To be fair the flight from Jakarta to Frankfurt was really good. The staff is very attentive and try to make a good experience for you! Too bad the marketing needs to use this kind of sales tactics. I will definitively avoid them in the future.","CAUTION WITH FLEXIBLE TICKETS FROM THIS AIRLINE !!!","2" "2022-03-31T03:37:23-04:00","Desktop","4","review","The Flight was fine but I had a query before flight and wanted to speak to a person at the Airline. I hung on the phone for ages and never did manage to speak to anyway, so never got an answer to address my concern - so was very stressed ahead of the flight in case I'd encounter a problem at the check in desk and be refused boarding (fortunately it was OK in the end but stress would have been reduced if I could have spoken to someone).","FLIGHT FINE BUT IMPOSSIBLE TO CONTACT CALL CENTRE","0" "2022-03-30T17:20:38-04:00","Desktop","1","review","After flying Singapore Airlines for more than 20 years from Australia to Europe, this is it. I booked the tickets 5 month before flying on Singapore Airways website. 2 days after booking, the return flights was canceled for 'operational reasons' but no new flights was given, access to my tickets disappeared and request to contact them via phone. I contact them 48 hours later on the phone (1 hour waiting), and they told me to wait 2-3 weeks as they couldn't see any tickets on their system they could give me.. So I called back 3 weeks later, another 1 hr waiting. I was told they didn't have any tickets that day, so I had to change date one day and I excepted it and it will only take 4-5 days for another department to fix it and let me know. Nothing happened. So I called again, spent another 1-2 hours on a phone call, and they didn't know anything about it and gave me an option to fly via another country that will take another 5 hours (on top of 24hrs) or buy a flexible ticket that would cost 400 dollars more the day after (even that ticket was the same price when I ordered the now cancelled flight). I then had enough of this pathetic service and requested to talk to a supervisor, and they offered me refund, but it will take minimum 6 weeks... So I'm sort of locked into this. So I agreed to spend another 5 hours on the return flight and they will get it fixed and get back to me 4 days later. Didn't happened. 2 days later I am again on the phone waiting, my tickets are now on what is called 'Waitlisted' and the service team doesnt know if I will get the ticket or not. I've spent nearly 5 hours on the phone with them, NEVER EVER AGAIN. If I just had the money now, I could spend it on another airline for much less, less fly duration. The flight in the past has always been good with Singapore Airlines, just this terrible customer support.","Terrible customer service","4" "2022-03-30T02:16:41-04:00","Desktop","5","review","best in class for service, seat comfort, aircraft age etc. Much better that its blue rival from Amsterdam which is dreadful......","SQ still the best!","0" "2022-03-29T04:05:28-04:00","Desktop","1","review","impossible to get in contact with them.I have been trying to call them for a day without success. and no answer to our mail...","customer service","3" "2022-03-28T19:36:46-04:00","Desktop","1","review","I originally took advantage of a good fare for Premium Economy on this route. I paid additional to choose one of the single seats towards the back of the plane. After booking I reviewed my choice on Set Guru I decided to choose a different seat. Logged onto the website and when I tried to change, it wanted to charge me again for the premium single seat so I didn't complete the transaction. But then according to the website, I had no seat assignemn Flat out, Singapore's online and phone customer service just sucks! Their website seems to have been developed by a neaderthal. So then I was offered an opportunity to upgrade to Business Class for a reasonable increment, which I accepted. When I tried to choose a seat online or through the smartphone","Terrible pre-flight and in-flight","2" "2022-03-26T07:33:56-04:00","Desktop","2","review","total of 3 toilets for whole business class passengers which was full (over 100) for a 15 hours flight! The 2 stars that I gave were for the safety and flight attendants ( which I thought they were great!). The lounge at the airport was a chaos! felt so much like in the night market with loads of people and insufficient seats! My friend is about 6'2"" in height, after they turned down the ""bed"", he could barely fit into it. If there was another choice of airline, I wouldn't hesitate to try it. We miss the old Boeing aircraft. This Airbus really had us hated it! By the way, try to call customer service, put on hold for over 10 minutes, I lost patience and hung up!","what an awful experience!","1" "2022-03-25T23:39:01-04:00","Desktop","5","review","The crew were extremely friendly on their toes all the time taking good care There was no need to buzz They were so in tune with the passenger needs Special thanks to Jolene on my March 26 flight","SQ238","0" "2022-03-25T09:11:06-04:00","Desktop","1","review","Been trying to contact them for some changes but its like talking to air. They are worse than a budget airlines. I am not sure as to why they are highly rated. There is something so wrong to all the airlines ranking.","Customer Service? Do they even have one???","3" "2022-03-25T04:11:17-04:00","Desktop","5","review","Pre-covid, my family and I used to travel back and forth from Perth to Johannesburg on a direct flight operated by South African Airways with a duration of around 11 hrs. Since a lot of flight paths are no longer being serviced one of the few options of travelling this route is to fly from Perth to Singapore (flight duration ~ 5 hrs), enjoy a 3 hour layover in the stunning Changi airport, and then fly from Singapore to Johannesburg (flight duration ~ 11 hrs). We travelled this route for the first time in Feb 2022 and I can honestly say it was such an enjoyable experience flying on Singapore Airlines. I have travelled on South African Airways, Air New Zealand, Air Asia, Qantas (as well as a few domestic only operated airlines) and none of them compare to the service offered on Singapore Airlines. Staff (from check-in to in-flight) are SO lovely and are happy to cater to your every need. Food is 10/10, especially since we pre-book Muslim meals and are usually quite underwhelmed on other airlines but Singapore Airlines meals was SOOOOO GOOD! In-flight entertainment was also a plus and seats were comfortable and reclined quite a bit (yes even in economy!). Although the trip is longer without a direct flight, I am more than happy to book Singapore Airlines again and again. Overall, experience was 11/10. THANK YOU SINGAPORE AIRLINES FOR YOUR AMAZING SERVICE AND HOSPITALITY!","Has to be one of the best airlines out there","0" "2022-03-22T04:48:06-04:00","Desktop","3","review","Well it is hard to rate this the new DPD digital passenger declaration is here and a complete disaster for older travelers .After spending many hours trying to make sense of this app produced by the same whis kids that gave us Robo Debt I gave up and decide to ask Singapore Airlines ,The people with whom I am flying for some sort of help . after many hours tapping at a key board and many hours getting nothing on the phone I am very frustrated , am I to left at a foreign airport with no assistance","Problem of communication","0" "2022-03-22T02:50:24-04:00","Desktop","1","review","I have never come across such incopemtent staff. I tried for half a day to change my flight deatils. The lady on the phone did not get I was going to Frankfurt not France and it took them 1 hours to get my payment done, only for them to do it incorrect.","Singapore Contact Centre Completey usless","4" "2022-03-21T17:31:46-04:00","Desktop","1","review","SQ becoming one of the worst airlines in the world - masquerading as full-service airline in reality worse than the cheapest no-frills budget airlines. I'm utterly frustrated by this airline - despite emails promising to contact me to change my booking within 15 days - it's now more than a month and the flights are next week. What do you have to do to actually get their attention??","Safe yourself a big trouble & avoid Singapore Airlines","3" "2022-03-20T15:13:00-04:00","Desktop","1","review","Not good, not good at all. Pay a lot more than economy a get very little more. Seats not comfortable and although a little more room than economy they don't recline enough. Vietnam Airlines and EVA so much better. Food was terrible. Ordered diabetic menu and was unbelievably bland. Staff were more concerned about making sure we kept our masks on than making sure we were comfortable. Certainly won't be using them again. Certainly won't be going to Singapore again!","Poor, nothing to Sing about.","3" "2022-03-20T06:38:54-04:00","Desktop","1","review","Bought a business class ticket from Copenhagen to Darwin with a short 2 hours transit in Singapore. Singapore Airlines changed it to a FOUR DAYS stop over in Singapore. Of course this is unacceptable. But you can't get a hold of anyone at customer service. I have called multiple times (waited up to 2 hours on the phone). They don't respond to your emails. You can't change the flights online, you can't cancel. Basically only option is to accept the change. And then what? Sleep in Singapore airport for four days straight? Flying out beginning of April. I still hope someone will have contacted me by then but I am starting to loose hope.","Cancelled leg but no followup","4" "2022-03-18T21:24:48-04:00","Desktop","1","review","never flight with this company, it's a scam you can't change your booking, they make you wait hours on the phone they said when i purchased the ticket that i can reschedule anytime, it's a lie and their refund policy is a scam too forget singapore airlines","NEVER FLIGHT WITH THIS COMPANY, IT'S A SCAM YOU CAN'T CHANGE YOUR BOOKING, THEY MAKE YOU WAIT HOURS ON THE PHONE","6" "2022-03-18T10:05:32-04:00","Desktop","1","review","Booked a flight online for December 7 2021. Thailand changed the tourist requirement and in addition to the :Sandbox""pass I also needed a visa. Tried phoning the number on Singapore Air website disconnected!! Tried another page and found a 1 800 number on what i thought was their website.. staff answered..heard my tale of woe and immediately agreed to arrange a full refund as soon as i sent a fee of $400Cdn to them..total scam and not legit. Emailed Singapore no reply tried the Kris line no reply my neighbour is a travel agent and has the general managers cell number...disconnected apparently YVR is now managed out of Los Angeles. Flew 1 month later January 7 asked at the check in how to get a refund sorry cannot help you.. Goodbye $991.00 and goodbye Singapore Airlines.","No customer service in Vancouver BC","2" "2022-03-14T12:13:52-04:00","Desktop","1","review","Airline cancelled booking itself, support in Singapore doesn't reply at all, just Moscow office ""we don't know, ask main offive"". No care of customers at all","Fully shiit","3" "2022-03-14T07:20:11-04:00","Desktop","1","review","Singapore airlines refused my boarding today. I was at Singapur airline check in desk around 40 minutes today and my check in was still not complete. I asked the check in lady two times ... do we need to hurry up because the flight is soon leaving, right? I did not got any answer from her and trusted she will know. The fact is that 4 ladis where standing behind the desk working on one check in and could not provid proper service so I could board my plain is unbelievable?!?!?! 35 minutes before my plane was leaving they said the boarding is closed. What??? 35 minutes is not enough time to go from the check in to the gate??? Through this inconvenience from Singapor Airlines i missed my connection flights from Jakarta to Singapor, from Singapor to LA, from LA to Mexico City from Mexico City to Huatulco!! 4 flights missed!!! After complaining with singapor airlines management today they booked me the same flight 24 h later but only to LA. I am having additional expenses: accomodation in Jakarta, food, I need to pay another plane ticket from LA onward and I am missing out all my meetings in the following day. A few hours after this inconvenience I found out from my travel agency that my flight was canceled by Singapor Airlines although the plane was actually leaving from Jakarta - just without me. Very weird, right?! I am traveling all my life but such bad check in service, costumer service I never experienced before. First and last time booked with this Airline. Definitely not recommended to use Singapor Airline Service!!!","Very terrible check in personal and costumer service!!!!","3" "2022-03-13T18:08:04-04:00","Desktop","1","review","oh my gosh, our experience with this airline is horrible. They cancelled our flight multiple times and had to pay to rebook when its not our fault why our flights has been cancelled. Customer service line is very slow.-took my husband 3 hours waiting on the line to be entertained. horrible and terrible","HORRIBLE EXPERIENCE WITH SINGAPORE AIRLINES","4" "2022-03-13T03:19:57-04:00","Desktop","3","review","The service from the stewards was very good and the food good for an airline. However, I was moving so I brought with me plenty of luggage. I was over the weight limit as I expected but I was ok with paying more as I didn't have much of a choice. Neither legs of the flight were busy. Not many people at all and most passangers had 3 seats to themselves. Despite this they charged me over 1100NZD for the extra weight on my checked in luggage. While I understand there are set prices for extra weight, I think based on the lack of passengers, they shouldn't be charging so much and could have shown some decency.","Good service on the flight but overcharged on extra luggage","0" "2022-03-12T15:52:35-05:00","Mobile","3","review","I fee so bad to give such low rating to once I so loved Airline I first flew SA in 1985 It was awesome. Great service good food and friendly and smilig staff. Fifteen hours of fliying is not great specially if you can not get your green tea. May be she forget coz the flight was full.or it is just me expecting the same service as before. Lunch was ok dinner was not tasty and no one was as friendly like before. It is very unlikely that I will fly with SA in the future.","Very dissapointed","3" "2022-03-12T12:48:36-05:00","Desktop","5","review","have only just safely arrived at Changi Airport from flight 479. I'm writing this to show my appreciation for absolute stellar service I have reveived from the cabin crew, especially Felicia Lim. Although my booking agency had forgotton to arrange for my vegetarian diet, the crew has gone above and beyond to spoil and accommodate me. Nevermind the warmth and hospitality. I started the flight as an economy class flyer but I left the plane having experienced a first class journey. Thank you Singapore Airlines especually flight crew 479.","Mr","0" "2022-03-12T01:06:53-05:00","Desktop","1","review","They are not picking up their phones we've been trying to reach them for 2 whole days now and even their baggage customer service is pretending to not hear you on the phone and hangs up. Same thing as their subsidiary Scoot airlines. Singapore airlines is a scam, overpriced airlines. To have peace of mind better book on Lufthansa or Qatar Airways.","Overpriced, scam airlines","4" "2022-03-10T16:33:08-05:00","Desktop","1","review","I am appalled at Singapore Airlines abysmal customer service. I have been trying for weeks to reschedule business class flights I purchased last year. I tried to reschedule my flights online but after filling in all the information and choosing new flights received a notification that I needed to speak to an agent. I then called multiple customer support centers and endured multiple long holds, including one over five hours, but never successfully reached a representative. I have also tried to reach the airline via the online contact form several times but received only stock responses and false claims they tried to reach me by telephone. I would strongly recommend against buying tickets on this airline.","Worst Customer Service I Have Ever Experienced","4" "2022-03-09T17:07:17-05:00","Mobile","1","review","I was refused on my planned flight. Rebooked for the next day. This has cost me an additional 500 euro. Problemm were caused due to a lack of information. Before My return flight I tried to contact Singapore Airlines. It is impossible to get somebody on the phone, file a complaint or find a solution. Therefore I couldn't change my flight. Never, never Singapore Airlines again","Never again Singapore Airlines","3" "2022-03-09T04:49:19-05:00","Desktop","1","review","I booked a round-trip flight from LAX to Cebu for April 7, 2022, and paid for the flight, but all the information they have requested then few days later they send me an email saying my booking is not complete and I have to call their local office and that where the nightmare begins. I called their local number many times and get immediate the recorded message that the waiting time was more than 1 hour then they asked for a pin number which I have no clue what they are talking about. In any case, I tried many times and waited on the phone for hours and no agent answered. I sent them many emails and I got the automatic acknowledgment they received my email, but no one answered my email. Singapore airline looks like a ghost, they never answer any phone or email, if you do not believe just try to call the phone number listed on their website and see if you ever get to talk to anybody there.","the worst customer service ever","4" "2022-03-08T19:20:32-05:00","Desktop","1","review","Don't bother with customer service. Just get to a call centre who will read the web pages back to you - no capability outside the web site at all, & dont follow up on requests","Terrible Customer Service","3" "2022-03-08T14:54:28-05:00","Desktop","1","review","Singapore airlines changed our flight at the beginning of our honeymoon trip to the same itinerary exactly one day later, which caused our quarantine hotel reservation to be invalid. Our trip to Indonesia requires a strict quarantine procedure, and a multi-night stay in a non-refundable quarantine hotel. The new itinerary prevents us from being able to begin our stay at the quarantine hotel on the correct day, and invalidates our entire prepaid, non-refundable package. I have now been on the phone a total of 4 hours and 45 minutes trying to resolve this situation, the first 3 hours of which I was on hold, and the representative has given me two options. I can either get a refund and rebook a much more expensive flight, or pay an additional $400 dollars per person to be moved to our original flight (the same original itinerary). A more appropriate and fair resolution would have been to waive the additional fee and restore our original itinerary, which is still available. This is clearly a predatory business practice designed to extract more money out of customers who fly economy, and is extremely dishonest. I would recommend not booking Singapore Airlines for any future travel. Zero stars.","Predatory Itinerary Changes","3" "2022-03-08T12:51:56-05:00","Desktop","4","review","My husband and I took two flights with Singapore Airlines for business. We were immediately extremely impressed with the service-also found the in flight entertainment system to be modern and varied. While the food wasn't incredible it was definitely pretty good for plane food. The airport itself was also beautiful and very clean and organized. We were definitely happy with our overall experience and would fly with Singapore Airlines in the future.","Happy with Singapore Airlines","1" "2022-03-04T23:09:55-05:00","Mobile","1","review","Terrible customer service wo t return. All or fiction issues just sY someone will call back within 24 hr to 48 but never do","Airline from hell","2" "2022-03-04T16:16:29-05:00","Desktop","1","review","I flew business class on the SQ23 from NYC to Singapore on Jan 4th. The flight was OK. Singapore air are cheap on wifi offering in business class. They need to learn from KLM/Delta/AirFrance classic hospitality. As for food options, not impressed. They don't offer salads and healthy snacks. They are too fixated on offering large variety of alcohol liquors. Again, they need to benchmark SKY TEAM for first class hospitality !!! The nightmare started when I landed in Singapore. Upon arrival, my luggage did not arrive with me. Upon checking with customer service at the airport, they indicated my luggage was not loaded on the plane in NYC. They said, my luggage was forwarded to LA for next day delivery to Singapore - RED FLAG1. WHY would sing air send it to LA when another flight from NYC will be departing the following day ??. For next 8 days, I daily called the airline to find out the status. Please note, I was calling. No one from sing air called me!. I kept getting the same scripted answer. We are searching for your luggage. Finally, on day #9 my luggage arrived. My suite case was filthy and destroyed. It is like someone dragged along the runway for a long time. The fabric was ripped in 5 spots. Arm handle was broken. When I opened it, beside spoiled goods, I discovered several stolen xmas gift items. I submitted a claim on Jan 14th for spoiled and stolen goods. Till now, March 5th, I am still chasing Singapore airline for compensation with no light at the end of the tunnel. To add insult to injury. Singapore airline, reached out to me regarding the damaged suite case. They said, my 27 inch Samsonite is a fake one - RED FLAG2. Please note, I bought it from Macy's in the USA 20 months ago and only used it 3 times. I replied to Singapore airline and indicated there must be miss understanding. This is genuine. But, they insisted it is a fake Samsonite. I finally gave up and asked them to replace it with identical Fake one - they can buy it from Macy's online. They said NO. They will either give me 180 SGD or American Tourister brand as a replacement. Key takeaway from all of this. Singapore Airline is a fake façade of customer focus and service. Next time I will go back to fly SKY Team (KLM/ Delta / Air France). They are first class airline with genuine customer service focus. BTW, I have never ever had this type of experience with them.","Poor Customer Service. Pure awful and with no class. Huge disappointment","2" "2022-03-01T15:03:11-05:00","Desktop","1","review","I have not flown with SIA for a few years now as they've been over priced and disappointing service and old aircraft's flying out of Brisbane, in this instance I had no choice as I had to get to Manchester asap, at Brisbane there was one Cafe open in the whole airport, no lounges because of lack of flights due to covid, we were given a $20 voucher! So the flight from Brisbane to Singapore has an updated aircraft which has a better seat configuration 1-2-1, no welcome drink, (no hot towels menus mags or duty free because of covid) food and service was OK on that flight and we had lounge access before boarding flight from Singapore to Manchester, no welcome drink, they still have those badly designed big seats on SQ51 (12 hour flight) food OK and was told 2 hours before landing they may not be able to serve breakfast but they did and so they should, so all in all pretty ordinary. But then return flights from Manchester to Brisbane were not good, check in was chaos due to all Dpd covid forms, no priorty lane for security, so SQ52 to singapore no lounge access at singapore lounge if you were travelling from Europe even though triple vaccd and neg pcr test, again no welcome drink, no drink after take off either this time, I ordered lamb loin, the meals came out economy style all on a tray, I had to send mine back as I couldn't cut it it was so tough, I complained and was told I would have to wait 20 minutes for another meal, chicken curry and rice which came out cold, at that stage I couldn't be bothered sending back, I could hear other passengers complaining, crew disappeared and if you wanted anything you had to call for service, I felt like a leper, breakfast was pleasant and hot, upon arrival to Singapore we were to go to a holding pen but our flight was late so we were escorted to the gate, sq236 to Brisbane breakfast was served, good job I ate it as no other meal was served on this 7.5 hour flight, crew disappeared quickly after breakfast and no drink service of any kind unless you asked for it and then you got a a bag of nuts or crisps, I think standards have really slipped and covid is being used as an excuse for some of it, I wouldn't fly with SIA unless I had to, I usually fly with Etihad who provide a much better service but unfortunately not currently flying direct from Brisbane","Very disappointing","5" "2022-02-28T02:25:56-05:00","Desktop","1","review","20 min waiting time on the phone while having huge costs calling because there is no alternative support option. you your airline is terrible. all these reviews here are fake by the way.","bad","1" "2022-02-27T23:29:56-05:00","Desktop","5","review","We we’re first time new parents to our young 11 month old baby and it was our first time flying with our child. The service was impeccable. It was such a pleasurable experience because of Customer Service and the ease of experience. Here are some pros: - Child friendly staff and super helpful. - Check in luggage of 10kg (Complimentary) - Stroller Check In ( Complimentary ) - Car Seat Check In (Complementary) - Free Basinet supplied in flight - Inclusive water hand carry for baby so it wasn’t weighed or discarded. Our trip was more smooth due to staff friendliness and always offering to help us.","Excellent Service for Parents with Young Infants","0" "2022-02-26T09:01:01-05:00","Desktop","1","review","I have used Singapore Air 10 times for flights to Australia over the last 15 years. In that time, a lot has changed including the food portions and amount of meals offered. Don't even think about it if you have special dietary needs as you will not get enough to eat. I took a lot of snacks and chocolate thankfully as there was a 9hr gap between meals going out to Australia and also returning to Manchester. Do they think that people with food intolerances can eat kit kats, muffins and crisps containing wheat? Come on, is this really a world class airline??When I asked for ice cream..nah that contained gluten also.. No, it is not eorld class. Now, on a positive note the airline staff were most helpful on the 13 hour leg of the flights but even so I was served a stone cold gluten free meal and had to send it back to the kitchen. That is the last time I will fly with Singapore Air sadly.","Standards have fallen","2" "2022-02-23T04:00:57-05:00","Desktop","1","review","Tried booking a flight from a third party website. On redirection to SA website, it fetches the passenger details and then while going to seat selection it takes back to home page with 'multiple browser error' (only one browser was open. Pathetic website!","Pathetic website","2" "2022-02-21T03:40:54-05:00","Desktop","5","review","Had an excellent flight. The flying crew were very co-operative, friendly and courteous. The flight was almost one-third full and most of the passengers had a good sleep lying down in the 3-seaters, after food. The food served was good and good choice of Drinks was available. The flight departed from Kolkata on time and landed Singapore on time.","Nice and Comfortable Flight","0" "2022-02-20T20:26:38-05:00","Desktop","1","review","I have well over 1 million Miles as Star Alliance Gold. The Food Service on Singapore Airlines was the worst my wife and I ever experienced on any flight anywhere! This was for a $6400 per person ticket. I don’t complain often but for the to be a top rated airline is a joke. I will do my best to never fly them again. I strongly suggest any alternative.","FCOPI International Director","1" "2022-02-20T19:04:31-05:00","Desktop","5","review","Caught this flight to SIN, my first international flight after 2 years due to COVID-19. Check in was smooth and efficient. The seat was good and full with amenities. They are introducing new concept of Regional flight meal which is a box of hot food which is acceptable for a 2 hours flight.","Purely Excellent","1" "2022-02-16T23:57:33-05:00","Desktop","1","review","I had to cancel my flight due to a positive covid test and there were no other flights to Perth for the foreseeable future that I could see online. I tried to call to find another flight but they never answered, I was just put on hold. In total I waited five and a half hours on hold. The worst was when I waited 2 hours and 35 minutes on hold to be cut off by Singapore. So, I had to cancel online. 30 days later no money in my account. I followed up by email and was given some ridiculous excuse of the call centre in Rome going through to Greece - made no sense. I had a fully refundable ticket for cancellation yet they demanded a covid test result or doctors certificate before they would give me my money back. I pointed out that I had a fully refundable ticket and did not need to give a reason to cancel. Eventually they agreed to refund my money as an exception (I didn't need an exception) but I really had to chase and work for it. Even then the woman I was dealing with made it sound like she was making a real exception in giving me a refund and that in future I should make sure I keep all paperwork for special circumstances, ignoring that my ticket was fully refundable with no fee. I just didn't get it. Never again, ended up going with Emirates and they were so good to deal with.","No customer service at all and had to chase my refund","1" "2022-02-14T21:54:52-05:00","Desktop","1","review","More than 8 weeks ago, on Christmas Eve, YOU cancelled my flights with less than 48 hours notice, and promised a refund in 6 weeks. In this day and age with electronic transactions 6 weeks is already too long. But now it is 8 weeks+ and you still have my money. You refuse to accept telephone enquiries and now an online request, with a supposed 15-business day turnaround time, has also been ignored and exceeded. Time for some action please!","Airline cancelled flight then still no refund 8 weeks later","2" "2022-02-14T00:28:36-05:00","Desktop","3","review","Come a time in life where you have the money to do Business, experimenting and enjoy…. My first experience in Business class has been a real disappointment. Airport lounge was great but let be honest for the price, you can have the same at any bar/restaurants. The plane was empty but when I asked to eat something during lunch time (almost 9h flight) I have been offered a highway sandwich… “due to Covid we do only one service, for breakfast only” The quality isn’t there anymore. Covid doesn’t mean “take the piss” Singapore Airlines.","Not worth it","2" "2022-02-11T00:17:49-05:00","Desktop","3","review","Cancelled my flight house before I had to fly back to the UK, never refunded me ABSOLUTELY NOTHING. Stuck in Singapore for 7 hour's before I had to pay for a Economy class ticket on another Airline just to get home. Avoid this airline unless you willing to risk getting to your destination for the apparent ""Luxury""","NO REFUND FOR CANCELATION","2" "2022-02-10T12:41:22-05:00","Desktop","1","review","Flying into Singapore that is complex enough under covid without travel issues. I had 2 bags that were over 50 ponds and Singapore Airlines would not allow me to go over or add an extra bag. I was willing to pay any fee they asked but no. I couldn't go and buy another suitcase. Only 2 suitcases at 50 pounds. So I had to pay for a different flight on a different airline that day and change all my plans. Singapore Airlines then said that flight was non-refundable. I booked with Amex, thank god and got my money back. I was never able to actually speak with Customer Service only email over days.","Want Customer Service or Have Heavy Bags? run away NOW","2" "2022-02-05T08:56:54-05:00","Desktop","1","review","We booked flights to Thailand for 4th February 2022 for our 5th Year wedding anniversary. We checked all the Covid and travel requirements Turned up to Heathrow Airport 3hours before departure time with all the required documents - only to find out on the 1st of February the Thailand Government reintroduced their Thai Pass scheme (which was previously suspended) the Thai pass needs at least 5 days to process and they advise 7 days before you can follow it up. Therefore if we applied for the Thai pass we would not have it in time. We explained our situation at the check in desk and even showed our attendant the UK government website which states the Thai pass is not required. Our Singapore check in attendant went and showed his manager. I also explained to the manager that we have all the required documents other than the Thai pass as it was impossible to attain the Thai pass in the timeframe we had. The manager then just shrugged his shoulder and said tough luck I’m not going to let you board the flight without it. At which point I said “I understand and I really need a help to find a solution because I’m not sure what I can do.” He replied to me saying “it’s not my problem - you have to leave”. The manager was completely rude and showed no empathy towards our situation. We pleaded at the ticket desk for some help but none was available. The staff at Thai Airways showed more empathy and care to answer our questions and explain the process. We literally had to turn back with all of our baggage and get a cab home. I will never book another flight with Singapore Airlines again and will definitely be sharing more segments of my ordeal online. They clearly do not care about their customers and have horrible Customer service","Worst Customer Service","4" "2022-02-04T19:34:48-05:00","Desktop","3","review","Traveling, especially international, is so unpredictable during Covid. Anything can happen and you can't help but worry. You or your family could test positive right before a flight, Covid rules of the country you are visiting or live in could change, there could be a new Covid variant making it more dangerous to travel, and so on. We booked a late Jan flight to Singapore in Nov to visit family for the first time in 2 years. Singapore government, although they added more restrictions and hoops to jump through, has a list that you can follow and you are able to email them and get an answer in a few days. Singapore Airlines, however, is almost impossible to contact outside of Singapore. I spent an hour and an half on hold before I was hung up on. I had to contact my sister, who lives in Singapore, to call Singapore Airlines from there. Even though they allow changes at no cost (other than price differences in fare), it is so difficult to get a hold of someone, so what's the point? Once you get on the flight, though, everything is great again. Service is what I remember, and you do feel safer on the VTL flights, where everyone has to be vaccinated. I wish they would enforce mask wearing more though, as I saw some people take off their masks for long periods of time, and they were not eating.","Prepare to wait an hour or longer to contact customer service. Flight still good though.","0" "2022-02-04T15:41:05-05:00","Desktop","5","review","Flew Singapore Airlines from JFK to Jakarta, Indonesia. Had 1 connection in Singapore. I love flying Singapore Airlines. I flew them 2 years before on my Thailand trip (going and coming back). I flew on the A350-900 from JFK to Singapore and the 777-300ER from Singapore to Jakarta. Customer service is always great with SQ. No issues in trying to get ahold of someone by the phone. I booked business class seats using my credit card points. I transfered those points directly to Singapore Airlines. It's always better to book direct with airlines especially in these COVID times. Very easy to check in using the Singapore Airlines app. Dropping off bags at JFK was easy breezy as well. It's just highly efficient process with SQ. I sat in larger cabin of business class and I had the entire area to myself (You will see in pics) from JFK to SIN. I spent most of the flight watching movies and drinking champagne. Flight attendants were very responsive and my champagne glass was never empty. I love my bulkhead seats on SQ and thats where I sat for both legs. I would say that Singapore Airlines is my favorite airlines. I've only flown international business and international first class with them. Food was pretty good too and I thought the COVID service cuts were minimal considering other airlines had dramatic changes with their business class service. There was definitely enough space so I had two seats on my first leg. One I used for a flat bed to sleep and the other was when I was awake and lounging/drinking champagne. The plane was a little more full from Singapore to Jakarta, but that was great flight too. The flight attendants on both legs were very friendly and very attentive. I highly recommend flying on Singapore airlines, especially in their business/first class cabins.","Awesome Experience with Singapore Airlines...As Usual!","2" "2022-02-04T08:19:10-05:00","Desktop","1","review","My daughter and her friend flew with Singapore Air from Singapore to Sydney in early February. She was transiting through from Helsinki. After a delay in Helsinki they missed their flight from Singapore. They were given a piece of paper which they were told by a Singapore Air representative was their transfer document. It was not and they were not told they had to check in again and so were not allowed to board the next flight. They were left having to wait at Singapore airport for another 8 hours for another flight. The airline was entirely unhelpful. The reason they missed their flight was entirely due to miscommunication from Singapore Air. They were afforded no courtesy, no help and no support. The Singapore Air officials both at Changi airport and on the phone were unhelpful and officious. If there is a problem of any sort they are completely unable to assist. My family will never be flying Singapore Air again.","Absolute lack of customer service or help","2" "2022-02-03T21:51:49-05:00","Desktop","1","review","We bought return tickets 7 months in advance with free flight change. We chose 1 stopover of 2hrs aswe have 2 kids 6 yrs old. 1 month after we booked we received an email saying one flight on each way has been cancelled. The new flights assigned turned the 1 stopover into 2 stopovers each way. One of the connection allows only 15min between flights! Have they ever taken a connecting flight?! I called multiple numbers, emailed to multiple email addresses with no t a single reply. Simply shocking and extremely rude.","They cancel flights with no explanation. Non existent customer service.","1" "2022-02-02T03:22:26-05:00","Mobile","3","review","First time flying these guys since 2019. Still a solid airline, but things have gone downhill. Food portions were tiny! They say this is because of Covid, but would I really be more likely to catch Covid if I had jam to spread on my dry breakfast roll, or an entree before the minuscule main meal, like there used to be? Most of it is cost cutting blamed on Covid. Our plane was changed to a different type and new seats were automatically assigned. I was unable to change them online. I had paid for seat selection on the original plane. Needless to say I'm still waiting for a refund. I was impressed by the crew though - all of them were very friendly and helpful, and did a great job dealing with an unruly passenger who was refusing to wear a mask. I hope they get paid well for having to deal with that kind of attitude.","Average, but they got us where we needed to be","1" "2022-02-01T14:07:46-05:00","Desktop","1","review","Huge profits thanks to COVID and a big lie. In order to get passengers who are afraid to miss their flight due to a positive test,Singaporeair claims that changes of flight are possible without any rebooking penalty.As a matter of fact,it does not while demanding a surcharge for a much more expensive ticket price when you try to find a different flight.All flights require a surcharge up to 60%,none is available at purchased price.At the time you want to change your flight,it still offers tickets at the price you paid to cheat unaware customers.You better buy a new ticket with another airline and forget your return flight with SQ;you will pay it cheaper after some research. This shameful behaviour deserves to be published.","Thief","1" "2022-01-31T05:40:52-05:00","Desktop","1","review","I have submitted my refund request since October 2021. I only got an acknowledgement receipt of my refund request form. I have emailed multiple times, easily 5x now. Also called through customer service helpline and it says that waiting time is more than an hour. I appreciate that there is staff shortages however, no response to emails is just terrible customer service. I also tried the online chat but that wasn't helpful too. I don't know how to get hold of anybody anymore! They still have my money!","Customer Service do not respond. They still have my money!!","1" "2022-01-31T03:29:31-05:00","Desktop","1","review","Asked for a refund on my flights in early November, after they quoted my £700 for an internal flight from Bangkok to Koh Samui when the price with Bangkok Air was £100 - so changed the whole thing to Qatar. Told it would be six weeks for a refund. Received confirmation on email. Have chased numerous times since and been told it was a delay with my bank. Having spoken with my credit card company, they've received no funds. The credit card company have refunded the original booking fee, but nothing from Singapore whatsoever. They're keeping customer money and not even acknowledging they're doing anything wrong - this is an illegal practice. Book elsewhere!","Such a shame, they've gone from five star to criminal","1" "2022-01-30T14:54:51-05:00","Desktop","1","review","I had to cancel my ticket as I had to go for an emergency to Colombo well before the date I was planning to go. I have cancelled my ticket in 20th Dec 2021 and today is 31st Jan 2022. I still haven't received my refund. When I called them they said that it will take 4 months to refund my money. Is this fair according to the Australian consumer law? Or Is Singapore airline taking the advantage of travellers like us.","Singapore Airline Refund","1" "2022-01-30T08:48:02-05:00","Desktop","1","review","I would a zero if i could but I have to put at least a one star. I would put like a negative 100 if I could. Make sure you do not travel with this airline if your passport expiration date is near. I had 13 days left until passport expiration date ends and they not supposed to sell me the flight but they did. On top they did not check that I had less days left, and let me on the flight. Terribile check in service, what are they stupid enough to not check my passport and let me fly to Germany. I went to Germany and when I arrived, the federal police came and brought me to the police station because my passport date was going to end. Because of the airline not checking and warning me I waited at the police station for about 7 or 8 hours. And the trip got canceled and I had to pay for my flight back! This is unfair they were supposed to send me back not make me pay another $850 dollars! I want my money back! If you don't want to end up canceling your trip and ending up at a police station!","I need a REFUND!!!! Urgent horrible service, and I need my money back!!","1" "2022-01-30T08:45:46-05:00","Desktop","1","review","I had 13 days left for my passport to expire so I should have not even been able to go on the flight. On top of that they didn't even check how many days I had left to my passport to expire. Then on the flight they didn't treat me good on the flight. They brought me pork and didn't respect that I couldn't eat it. Then when I got to Germany they didn't allow me to exit the airlines and brought me to the police station and kept me there for 7 - 8 hours. Then I had to buy my flight back even though I was supposed to get the flight back for free. I want a refund and get my $841 back.","Refund","1" "2022-01-28T13:08:19-05:00","Desktop","5","review","Unfortunately my flights to Western Australia were cancelled due to a change in Covid regulations- not the airlines fault. However, the refund procedure was so fantastic that I had to comment on it. Email received last Friday cancelling flight with link to refund form which was incredibly simple to complete- just name and booking reference number needed. Had a receipt email almost immediately followed by separate emails for each flight and seat reservation saying it could take 6-8 weeks to reimburse. The money was back in my bank within 3-4 days! Fantastic service and another reason why I shall stay a loyal customer- 5 ⭐️!","Refund","2" "2022-01-27T15:02:48-05:00","Desktop","1","review","I have never experienced anything like this. This is supposed to be one of the best airlines. Their pricing is premium but they have no customer services at all. Forget changing your flights, receiving confirmation by emails or requesting assistance. You pay for your flight and then that s it. Good luck to you. No follow up, no one picks up the phone, no one replies emails and be prepared to queue hours if you are brave enough to visit their customer services branch. It is shocking that after 2 years into a pandemic, they didn t manage to figure out how to hire and train new agents. Photo attached: I was on hold for another 2 hours (total of 5.40 waiting time before someone picked up and hung the line. No one called back after that).","Terrible customer service. Be ready to wait 6h for someone to pick up your calls, even if it s an emergency.","2" "2022-01-25T18:39:16-05:00","Desktop","1","review","Absolutely NO service provided. No real response, No rebooking, No refund. Hour long phone call wait times ONLY to the Singapore office. Followed website instructions to lodge change of date (which they say we were entitled to) My wife recieve an auto reply saying they would ""contact us soon"" (this is 7 days prior to departure). Up until, and after missed flight date no reply, ticket considered complete. Will never use them again, and will pass on the warning to everyone we know.","NO rebooking follow-up, uncontactible - lost our flight. Terrible service, NEVER again.","2" "2022-01-24T16:26:39-05:00","Desktop","1","review","My first flight ever with Singapore Airlines. I chose to book my flight with this airline since everything is complicated during Covid times, Singapore Airlines is considered one of the best and offered complimentary unlimited booking changes. Great! Little did I know. This has turned out to be the most painful experience of my life. Trying to reach them by phone? Impossible. You are on hold for hours constantly being reminded that they will charge you extra money if you are calling with an issue that can be resolved online. Email Request forms? No answer. Trying to change the flight date online? Doesn't work. Goodness me, this is supposed to be 5* airline? Never again I feel sincerely sorry for customer service agents, it is not their fault and they have to deal with us, annoyed customers. Nevertheless, I will never ever again book anything with this ""top level"" airline. Ryanair that sells flights for 20 euros can take care of customers much better. I strongly advise everybody to book tickets during these times with different airlines as I wouldn't wish this painful process to anybody.","The worst customer service I have experienced","1" "2022-01-24T16:12:03-05:00","Desktop","1","review","A complimentary rebooking is a joke. Manage booking online - doesn't work, online text support - doesn't work. Email communication - none. You have to wait hours to reach somebody. Office in Brisbane - closed to walk-in customers, they don't pick up the phone either. Is there anybody working except cabn crew and pilots? No excuse for the management. Never again.","Terrible customer service","1" "2022-01-24T13:42:44-05:00","Desktop","3","review","Over an 8 hour flight, food served once within a couple of hours of taking off and then nothing at all. In the past, I was never hungry after arriving in Singapore airport in the past but this time was very different. Arrived around 10 pm and needed to eat dinner. Airlines did not serve dinner, and no good restaurant or café is around in Singapore airport. I had 22 hours transit and desperately needed to eat good food but nothing is available in Singapore airport. By the way, paid twice as much for the tickets, was hungry on the plane and could not purchase any decent food in the airport. Never again with Singapore airlines and never go via Singapore airlines if there is a long transit.","No enough food served in long flights","1" "2022-01-23T16:10:53-05:00","Desktop","2","review","Hi all, i always heard good thing about Singaporeair, so i finally decided for a change by booking a long flight from Singapore to Frankfurt on 28.01.2022 instead of my other favorite airline Everything went well, the booking apps worked great. Then after 2 days i received an email mentioned that my paid seat has to be reassigned (from 41C to 44H). ok, well, not a big deal. Then today, 3 days before the flight, i checked a gain in the app and see still no seat is selected 0-o. I tried calling the hotline manytimes, waiting up to 30minutes, still no one to reach, and the dialnumber is not free. It charged for your waiting time :( At the end i gave up, make a new payment 38$ for my new seat Will see if they repaid my previous seat . From its good keeping image , its really pity that they dont really have a good hotline for support Nam","Problem with paid Seat","1" "2022-01-22T09:48:52-05:00","Desktop","1","review","How kind of SQ to take care of passengers’ finances during COVID times.You are allowed to change your flight without penalty if need be! BUT,alas there is a but,in case of a higher price for your new journey,you will have to pay it.And unfortunately,every time you change your flight,a new and much higher price is compulsory. Shame on SQ !","Expert in cheating","1" "2022-01-20T21:52:48-05:00","Desktop","1","review","So if your flight goes ahead with no issue then I’m sure it’s a nice flight. However if they decide to consolidate routes and or flight times you will have a nightmare. They are purposely delaying responding to customer so they can then up the price of alternative offerings when people are desperate. They are taking in excess of 2 months to refund people whenSIA cancel flights. Part of the issue seems to be even simple changes can’t be done through the online system and resorts to you having to contact them. They response rate is literally a few hours before your flight so how can you plan hotels/visa etc around that. Please do not use them at the moment until they invest in proper customer service. There are alternative airlines who seem to be making a better job of dealing with the current issues.","Customer service has crumbled","3" "2022-01-20T03:03:45-05:00","Desktop","1","review","Singapore air cancelled one of my flights. I sent an e-mail to try and find out options on 28th December. Still no response on 20th January. I have now waited for I hour and half on the phone. Still no response. Can't wait any longer. Its just a joke!","Customer service awful","1" "2022-01-19T17:44:07-05:00","Desktop","5","review","After around 2 years, when the world was brought to its knees during the pandemic that devastates travel world as well, I and my family finally had a chance to once again experienced the renown Singapore Airlines services, including its safety (that's how much I still trust how SQ does a proper maintenance for its widerange fleet during the pandemic when all flights were halted or reduced to almost nothing). It was a long-haul -+16 hours flight from Singapore to US eastern seabed city (a direct flight to NYC) and to our sincere surprise, SIA Cabin Crew have never lost their touch. The warmth personal engagement to the passengers as its signature high quality service remains intact, even after a terrible slow down of travel around the world. That is what we were longing to encounter as it used to be since our last flight from Australia in Jan 2020, right before the pandemic took its grip and many memorable amazing flights with Singapore Airlines. The only difference probably the new norm of health safety measure implemented on the service procedure. We see the Crew with face shield, mask, gloves when serving and how the restrooms were cleaned more often than pre-pandemic. It was a real hard work which shows their tremendous commitment to their high standard service, a class of its own by Singapore Airlines. That could be a biased opinion due to being Singaporeans ourselves, but one can not avoid to be amazed and continue to be convinced that SQ will continue to fly high, bring their guests to wherever it may take and leave an unforgettable mark in their hearts with the excellent service by its Crew. We are aware as well the not-so-good part of SQ stories caused by pandemic whereas some, if not many, of the Crew left or probably were let go by SIA due to one reason or another, but it is heart-warming to see how the Crew in our first flight (SQ 24 – 26 Dec 2021) were in action in happiness and commitment. It started with Ken Tan (Mr.) as Inflight Manager, Cabin Crew Division, who warmly greeted my family onboard and continued by Ms. Lynn (CS), Ms. Andrea (FSS), Ms. Evelyn (FSS), Ms. Christy (FSS), Ms. Tini (FSS), Mr. Arif (FS), who served the row (windows) where my family sat. Special mention for Ms. Andrea, Ms. Lynn and Ms. Sow Lee Cheng who kept watching our comfort during the flight, offering snacks, drinks, served our meals, had a chat with my daughter, helped made up the bed, being disturbed by me for drinks in the night, and so on. Wish them all the best and brighter days with SQ and hope all these mess due to infamous covid-19 will be gone and it will never missed. Only the Cabin Crew with its dedication which will be missed. (Pictures attached are Ms. Andrea and Ms. Lynn for your info. Kudos to them).","Our First Flight 'Post' Pandemic on VTL (Vaccinated Travel Lane)","1" "2022-01-18T19:55:33-05:00","Desktop","1","review","Don't worry about contacting the airline because the dont exist. They have no customer service and don't care about anyone flying. I tried to change a flight and after spending more than 3 hours twice I never reached an agent. Just know that once you book your flight than you can't change anything ever. They don't have any customer service at all and will never take your call. I will never ever book with this airline again.","Customer Service Is Worthless","1" "2022-01-18T03:30:02-05:00","Desktop","5","review","I had travel to Bangkok in December 2021. I was very impressed with cabin crew. They all were very nice and professional. Flight was on time and food also fantastic !!!","Amazing flight !!","0" "2022-01-17T15:19:52-05:00","Desktop","2","review","We flew coach class from SFO to Bangkok in November 2021. We found that Singapore Airlines was not the airline of old. It used to be the best airline in Asia. No more. The seating was cramped, not China Air cramped, but certainly not on par with other competitor airlines such as ANA, and certainly no better than EVA or Cathay Pacific. Their customer service was non-existent. They canceled our connecting flight on their subsidiary airline, Scoot, booked through Singapore Air, from Phuket to Singapore on the return leg. We were notified by email just 16 days before the scheduled flight. We were informed that we had to now fly out of Bangkok to Singapore, not Phuket, and we had to re-book through Singapore Air, not Scoot, and had to telephone a customer service agent to do so. This meant a total revision of our itinerary and losing the non-refundable tickets we had already purchased for flights in Thailand. We spent a total of 4 hours on hold attempting, without success, to reach an agent. We called both the Bangkok and Singapore offices to no avail. We even had a travel agent call for us on the agent's line. She gave up after 1/2 hour on hold. We tried email. They told us they would get back to us in 7-14 days! We had gone to both the Phuket and Bangkok airport Singapore Air offices but both were closed, seemingly permanently. We gave up and flew ANA home. They answer their phones. When we returned we found that all they would refund were the taxes. Sent a letter by post to the corporate headquarters. One month later no response, not even an acknowledgment of receipt.","non-existent customer service","1" "2022-01-17T02:52:14-05:00","Desktop","5","review","The customer service provided by amruta and she was excellent .but have many people babajahn , Azhar,Diana,lechiner,xinyi they are all good in respect and service She is very friendly and approachable people and helped me out a lot, I was happy to fly in Singapore airline . and will continue flying with Singapore airlines whenever possible.”","Fantastic service","0" "2022-01-16T05:10:53-05:00","Desktop","5","review","I travel a lot and can see why this is ranked so highly as a top airline winning numerous awards. Service is outstanding, a lot of airlines can learn from them! From checking in to cabin crew, excellent. I did four flights with them and on all four flights, cabin crew were super sweet, polite, friendly and helpful. I did notice that they had a lot more crew onboard than other airlines showing that they valued the customers. What I also liked was even at night when people were sleeping, staff were available to see if people needed anything. The crew did their job well. The plane was very clean. Meals were served quickly and they gave you enough time to eat and then cleared up really well. The crew took pride in what they did and worked together as a team. Nothing was ever too much for them. Toilets were clean too! One of the few airlines having flown a few in the pandemic that really manage social distancing. Masks are compulsory and they try to keep the middle seat free between passengers. They are very strict with boarding and when landing this is done in rows. People need to wait their turn. Other airlines do not always do this. What is also good, if you are in transit upon arrival in Singapore, they allow the transit passengers to get off first and you will be met by ground staff depending where you have come from and when your next flight is. They will help you if you are running short on time to get to your next flight. This is all part of the new rules with the pandemic. Check in and boarding is very efficient and on time. Flights all departed on time and landed punctually or even early. Planes were a nice temperature as they can sometimes be too cold or hot. Seats in economy were very comfortable and spacious. Really good selection of movies, games, music and more! There are charging sockets too and wifi that you can pay for. I think this is free if you are a member of their KrisFlyer Miles. Food is really good and they have a big selection of other options if you have dietary restrictions that you can book prior to departure. What I also like is you can check prior to your flight what choice of meal options you will get (usually a choice of 2 options), if you don't like either then choose a special meal or no meal at all. The no meal at all is a good option if you don't plan to eat so they don't waste. Even on a short flight, they gave a really nice light meal that some airlines don't. Staff are very caring. I did not want my breakfast and neither did a few other people but they kept asking us are you sure or if we wanted something else. Very sweet. Well organised. Luggage came out quickly. My only small negative is that you cannot check in online prior to departure which I am guessing is due to the pandemic and so they can check paperwork. Having said this, I can totally understand but they should let you choose seats which I could not do. Normally planes are really dirty at the end of a long flight but this was clean. I would fly Singapore Airlines all the time if they were cheaper! The other small negative is that on a long night flight, they have snacks available between meals. They don't obviously serve it as most people are sleeping which is fine but they should let people know via an announcement before 'lights out'. They do post it on the inflight system but not all people check this. This has nothing to do with the airline but if you are in transit, I had one long layover and the airport is really dead at the moment. Most things are closed with the pandemic and very few eateries or shops are opened. I was super bored. Wifi is generally fine but keeps disconnecting so take a book or download a movie on your phone or laptop to occupy the time. There was a transit hotel I believe and you are free to go to the other terminals which were pretty much all the same. Terminals 1 and 3 were the most active. Rules change all the time and it really depends where you have come from as some countries are deemed high risk meaning if you are in transit you will go to a 'holding area' and cannot walk around the terminal.","Excellent. Lovely staff, flights were all on time, spacious in economy class.","0" "2022-01-14T02:44:36-05:00","Desktop","1","review","Did not help with canced flight at all. Agent bookings they are not responsible, we are not their clients at all. They are just canceling flight and did not give any options to me and agent. Already 5 days no updates, refuses to fix there falt of canceling by themself... Recomend to avoid Singapore airlines based on my expirience of booking N54JGN","Anent booking tickets - no help and care at all from Airline","1" "2022-01-13T08:07:31-05:00","Desktop","1","review","I am so disappointed with the airline. I first booked my ticket on 2019 for a 2020 trip which was cancelled due to covid. I chose to retain is as flight credits. However,my card hot hacked and need to be replaced of course by the bank. Going 2021, I booked another flight and payment is thru flight credits plus credit card. And again, flight got cancelled due to covid. So i requested for a refund on Sept 2 and now it’s already Jan 14 and I didn’t receive any definite info about the status of my refund! Is this a how a world-class airlines works?","Delay in Refund","1" "2022-01-12T05:23:22-05:00","Mobile","1","review","Customer service Singapore Airlines took five weeks to reply to my email about my flight that was two weeks after my arrival date 3 hours to check in took 45 minutes to connect customer service by phone flight was good customer service was terrible won't be using them again","Disappointed","1" "2022-01-11T17:40:08-05:00","Desktop","3","review","Having traveled in February 2020 we were very excited to fly them again. Sadly- many things have changed and not for the better. No drink service before meal, only offered drink with meal service and we had to walk to back of plane to find crew for another glass of wine. The food was poor, and after trying to call, no emails ever answered within 2 weeks, I used last resort of Twitter. I was assured thru Twitter I could get a vegetarian meal ( online system did not offer any way to pick meals for 15 hour flight😭). Since my meal never was arranged the crew found a vegan meal for me which was nice of them but it had no flavors. Rice dry and barely edible. The second meal was more of the same with dry rice, overcooked shrimp and so many hot green chilies we could barely eat it. Thinking we could get snacks- we were sad to see all junk food. Chips. Chocolate bar. Packaged sweet bread. Raisins. The A350 was ok- cracks in bathroom cabinet, tray tables slanted in bulkhead row, less movies on demand. We sat in premium economy which was nice with good seats and recline. The crew was ok- not the usual amazing staff you expect. They did meal service and vanished. We paid for premium economy for the seats and space- not sure it’s worth it. Had better service and food on United airlines which shows how far things have changed at SQ air.","No longer great- sad to experience","2" "2022-01-08T20:56:15-05:00","Desktop","1","review","Singapore airlines is only acceptable so long as you have no changes to your flight. My first flight to connect to my Singapore flight was late. Alaska Airlines called, texted, and emailed Singapore Airlines to coordinate my late departure. No one at Singapore airlines would even pick up the phone. So by the time I arrived, and Arrived at the gate 10 minutes after the scheduled departure - there was not a soul around. Alaska Airlines informed me that my bags did not make it in the plane, so I had to collect my belongings, find a hotel and then try to rebook. Again, Singapore airlines was zero help. I finally purchased a flight on United Airlines where I can talk to a human being who helped me out and was able to fly to Singapore for about a third of the cost of Singapore Airlines. So, in summary, fly someone else. It will be cheaper, easier, and more relaxing.","No longer the airline that it was","1" "2022-01-07T00:49:46-05:00","Desktop","5","review","During covid times there have been many re-bookings, mistakes on my end, and other strange hiccups. I've flewn with other airlines as well and there were always problems with them, very bad communication and sometimes just impossible to get anyone on the phone and always extra costs. Not with Singapore airlines! Everytime i've called them I got a very helpful person from the customer service. Always super friendly and willing to help until the very end. 1 time I just missed my flight from Thailand to Amsterdam because I was confused about the dates, SG airlines just rebooked the flight without any extra cost. Many thanks to SG airlines for the outstanding service. Also the flights itself are always pleasant :)","Hands down the best customer service I've experienced","0" "2022-01-06T04:46:44-05:00","Desktop","5","review","Melbourne - Singapore - Johannesburg (Flight SQ478, seat 41B, 23 November 2021): I can write pages on how fantastic this airline is. I flew by myself with my 3 small children and I was looked after SO incredibly well. The staff were very sincere and would always stop to ask if they could mind the kids so that I could have a bathroom break. They would offer to bring me warm water for my toddler's bottle. They would hold my 10-month-old baby so that I could change my toddler's nappy in the bathroom. They had lovely children's meals and toys to keep them entertained. They went out of their way to make sure that I'm happy and not overwhelmed. As always, the aircraft itself was in immaculate condition, the bathrooms perfectly clean every time, I had ample room for my legs and the entertainment system worked perfectly. I had a transit from Singapore, the flight attendant from the first flight (Melbourne to Singapore) told her flight attendant friend (who would be on my second flight) to ""please look after the kind lady, traveling by herself with 3 children"", which she did. I've just booked my flight back to Melbourne with Singapore Airlines from Johannesburg on the 29th of January and I can't wait, it will be my 3rd time flying with Singapore Airlines. They are 100% the best and most reliable airline that there is. Special thanks to the following flight attendants who made my flight the most memorable: CS Doris LSS Doreen FS Surain FSS Gwen FSS Cynthia Best regards, Ulrike, Johke, Rin & Mette Lustig","The absolute best airline there is!","1" "2022-01-05T12:38:04-05:00","Desktop","1","review","Singapore Airlines now offer inflight food poisoning for free The good of the 2 legged flight - Check in & efficient Covid etc doc checking procedure - Gate loading & info was good - some delays due to cleaning - Great inflight entertainment on both flights - Stress free Transit at changi, disembarkation & quick luggage collection at Manchester The Bad -free intentional food poisoning (no accident hostess wasn't busy or plane full) -On leg 1, during the 1st inflight meal service, I was offered a hot drink, hostess was going to pour the drink in a cup that was clearly very dirty -the cup clearly had ingress/dirt inside & black scuffing & scratches round lip rim -I quickly declined the hot drink, Air hostess still gave me the tray with the dirty cup on...unbelievable!! I wouldn’t give this cup to my dog!! -She watched me forensically examining the cup, I told her this cup is “dirty”. She smiled & said sorry I’ll give you a new one! … -imagine that .. I could’ve have been intentionally food poisoned by these people! -For the rest of the 2 flights,I forensically checked ever meal/utensil, even declined offers of water when the cabin was dark.. as I couldn’t see the state of the cup/water & so weren't risking it!! -I really think despite their messaging they didn’t give a ***** about my welfare -because of this I would not recommend them at all, I’ve flown a lot of major airlines. Things haven’t been perfect but none have so blatantly put my health/wellbeing at risk. I prob should’ve paid more and gone with Emirates or Qatar Airways ..... I hear you say & agree","Singapore Airlines Offering Food Poisoning For Free","1" "2022-01-05T11:51:39-05:00","Desktop","1","review","I was on hold with Singapore Air for over THREE HOURS, and when someone finally got on the phone they hung up on me as I was picking my phone up. A matter of seconds. I have never dealt with a company that was impossible to get service from like this. Would not use again.","No way to get in touch","1" "2022-01-02T16:29:12-05:00","Desktop","4","review","Flying with SQ is always a pleasure especially for long haul flights. They ensure that the plane is properly sanitized especially during this pandemic and they provided a sanitizing kit which has disinfecting wipes and mask. In-flight service is also efficient. Food could have been better. Overall, it was a good experience.","Good experience - 2021","0" "2022-01-02T02:26:49-05:00","Desktop","1","review","Singapore Airlines is a proper scam if you have any trouble with your booking . 1- They promise you options you can't actually access to , For example they said I could ''Change/manage my flight''and they even give you a list of other flights to select once you need to postpone (due to covid) and then '' sorry it's not available'' ... yet I tried many different dates and times, and even trying to postpone for a year . I didn't even mind paying a fee for that, I just didn't want to waste my whole ticket ! 2- I have tried to contact them since more a month (so it was 3 months before my departure! ) and still don't have any answer from them . 3- SUMMARY: The way Singapore Airlines will do anything to take your money is by promising you options you can't actually access, then making you feel like ''giving up'' so they keep all the money and sell another ticket instead of postponing (as promised) . This airline is a scam. I will never trust them again.","Singapore airline acts like a Scam","2" "2022-01-01T06:07:40-05:00","Desktop","1","review","Had a horrific experience with singapore airlines customer support over the last one week. I am a Krisflyer member and redeemed my FF miles to book domestic tickets on vistara with Krisflyer. Our tickets were for 3rd Jan and as covid is increasing sharply in India, we decided to prepone our tickets and for that we have been desperately trying to contact their customer support through email, phone, Live Chat multiple times a day since the last 8 days but got no response from them.. So we had to book our return flights on another airline since we were travelling from Mumbai where Covid is increasing very rapidly. Finally got hold of their customer support through live chat today after 8 days of trying non stop during our holiday (Mind you they have still not bothered to get back to us on their own) to tell them that we have booked with another airline and asked them to cancel our tickets and return the FF Miles to our account, instead of being apologetic and helping us they are demanding a miles redeposit fee of 75USD per ticket (which is almost equal to the value of the ticket had we paid cash) that too for their own fault and said they cant do anything about it.. In the past I have travelled with SQ and has always loved their service but seems like their support and service in India is a disaster and are not interested to help. Their local office is shut and they keep you waiting on calls for 2 hours at a stretch but no ones comes on the line, they dont reply to emails and their chat support too is rarely available and that too if you are lucky enough to get to them, is least bothered to help. We contacted vistara customer support as well but got no reply from them as well. Pls avoid singapore airlines at all costs specially if you are travelling from India since you should not expect any support from them in case you need urgent help. Extremely disappointed at the disgraceful behaviour from such a large and reputed airline.","Avoid at all costs","1" "2021-12-31T14:38:32-05:00","Desktop","2","review","In Australia you have only one number (131011) for all your requirements. I had to change my flight once and the Singapore Air website doesn't allow to change the flights online. Instead it popped up a window asking to contact the local office. I had to wait 3 1/2 hrs to get connected. After a long wait time i got connected to their customer care office in Philippines. The guy was really helpful and nothing to complain about. Though its difficult to understand their English Accent. Overall i would not recommend Singapore Airlines if your on a Business Trip or on an Emergency flight. Its Frustrating to wait on a line for 3-4hrs.","Worst Customer Service Hotline","4" "2021-12-31T03:47:14-05:00","Desktop","1","review","I am very very very upset with Singapore airlines and it's staff. The treatment my mother and I have received at the Auckland airport from Linda Gu and Laura Yip was beyond disappointing. We have everything in order for my mother to travel to Malaysia vis transit in Singapore today at 1.15am. They made us wait at the counter standing for 2 hours while they went back and forth wondering if my mother held a valid visa. I have advised them I have confirmation from immigration prior to the booking of the flight to ensure everything will be done smoothly. They we unsure and kept snapping pictures of my mothers visa and sending it via WhatsApp to God knows whom to enquire if it's acceptable- is that standard process? Snapping pictures of personal identification /passport and forwarding then on an unsecured platform?. They made us wait until the last 10 minutes and denied her boarding getting an executive decision from the manager NOT Malaysian immigration, who I have just gotten off the phone with and they have confirmed that the visa IS valid and she IS entitled entry into Malaysia. I am unable get in touch with anyone from your contact center to have this matter looked into as they have wrongfully denied my mother boarding. This has given us so much stress and anxiety and this is so appalling for what is touted to be a world class airline! If they had told me upfront that they will not be boarding her as they are unsure and given us some notice we could have gotten immigration on the phone and done something. Instead they waited untill the last moment and just walked away. This is beyond belief","Worst service ever","2" "2021-12-30T13:35:45-05:00","Desktop","1","review","The airline changed 1 of my flights but not the other which means connection will fail have spent a total of 10 hours waiting on the phone and 3 calls where I have been promised emails and return calls that have never happened - no one has done anything, no one has contacted me and the flights are still incorrect - using their email contact does not work either have sent multiple emails - no contact has been returned - has been over 1 week of trying to get this resolved and NOTHING!!! VERY BAD CUSTOMER SERVICE","Service has been some of the worst experienced","3" "2021-12-23T15:43:58-05:00","Desktop","1","review","Our flight got delayed for 2 hours from Sydney. I have asked crew members in Sydney if we won’t make it to my next transit flight from Singapore to let us know so we could fly next day or let plane know to wait for us please they said I shouldn’t worry about it there are plenty of flights that they could arrange. We arrived Singapore 15 mins before our next flight but airplane didn’t wait for us even we were there early and they arrange the next flight for 24 hours later + they didn’t give us an accommodation to sleep. All we have got was an armchair to sleep on at 12am after 4hours of waiting time in Sydney+8hours of flight and another 24 hours of wait time without resting and sleeping over nights. Worst service ever! It was all crew’s fault that not to communicate properly. They made more than 30 people (most of them were families with small babies and kids) miserable! First and last time ever with Singapore Airline Poor Service and Solutions!!","Worst AIRLINE ever!","9" "2021-12-23T08:15:07-05:00","Desktop","5","review","A trusted source had always raved about Singapore Airlines to me. It remains my only flight with them, a return one in 2016, but I can say the customer service is second to none, and I have Qatar Airways and Cathay Pacific top of my list. They make sure you are hydrated and well fed, constantly bringing around drinks and snacks and walking up and down the aisles to collect your rubbish. I had a special meal so I wasn't entitled to the ice-cream dessert for the standard meals, but the lovely air stewardess remembered and gave the spare one leftover to me. Not only do they have metal cutlery, but the air steward I asked many questions to answered them all. Changi Airport is familiar to me and rates highly on my list of best airports in the World and they did not disappoint. Instead of an hour until boarding for my connecting flight, I had twenty minutes due to the pilots arriving late at Heathrow: as soon as we set foot in Changi airport, there was one staff person waiting to tell us where to go and they gave me very clear instructions. I did not miss my flight.","Treated like a King/Queen","1" "2021-12-22T22:22:16-05:00","Desktop","5","review","Singapore airlines was a comfortable flight. Everything went smoothly with no hiccups. Plane food was now more covid safe and pre-packed.","Comfortable","0" "2021-12-22T12:41:02-05:00","Desktop","1","review","Singapore Airlines was supposed to be one of the best in the world but for over 7 weeks I have been waiting for my refund for my flight from London to Singapore. I contacted them twice and wrote 2 messages. I HAVE NOT RECEIVED ANY RESPONSE. A simple email to update me would suffice. Now they cancel my flight AGAIN and I had to wait for 2 hours before I finally got through. Thank God my call was handled by a very good customer service staff. What an appalling service and to make matters worse, here in London, it is hard to get hold of the staff. You have to wait for over an hour before you can get through anyone! What's the point of boasting about your past so-called excellent service when you show very poor respect and concern for your customers. I will NOT FLY Singapore Airlines again.","Appalling customer service","3" "2021-12-21T02:31:36-05:00","Desktop","1","review","Very poor sevice come with racist... not friendly and not helpful..i never expected this thing happen to me on that day..i thought singapore is a good country but im totally wrong..","Racist staff and not friendly","5" "2021-12-20T16:41:49-05:00","Desktop","5","review","The customer service provided by the Singapore Arlines agents in Kochi was excellent. They were very friendly and approachable people and helped me out a lot. Special thanks to customer service agent Abins Pius who saw through all procedures till the very end. And as usual, the cabin crew in Singapore Airlines were impeccable and will continue flying with Singapore airlines whenever possible.","Fantastic service","0" "2021-12-19T17:20:27-05:00","Desktop","1","review","Singapore Airlines had sub-contracted this Fydubai ticket from Tehran to Dubai. MyTrip (the booking agent) have said that they need to provide the refund, but they're accepting no responsibility for this: - I went to check in at the FlyDubai desk, at Tehran International Airport, on Thursday 18th November, and the representative refused to process it because he said that I didn't have a transit visa for DBX. When I checked the DBX website, the site confirmed that I didn't need a transit visa. Also, I traveled via DBX 6 months ago and no transit visa was needed. When I explained this, he changed his mind and said that he wanted to see a transit visa for SIN instead. I googled it and showed him that there's no such thing as a transit visa for SIN. - I rang my partner who spent two hours on the phone to MyTrip and Singapore Airlines, who both confirmed that no visa was needed. - I played her voice note to him and he said, I don't care who the hell this random English girl is saying. - Then I said, as you can see, Google also says I don't need a transit Visa and then he said, 'I don't care I only follow my rules'. - He said, 'You Afghans are ominous and foolish, always creating problems for us,' then he shouted and broke his pen hitting it in the ground. - I said my friend took off this morning with Turkish airlines with a 17 hours stay in Istanbul airport and he said 'don't lie, Afghans are not even allowed to travel by Turkish airlines'. - He then said, 'why is your trip so dodgy? Why so many stops? What is your plan? Why don't you book Mahan Iranian airlines and I will let you fly directly.' I believe that these comments were racially charged and highly subjective and unprofessional.  - He was laughing with his colleagues saying, 'this Afghan wants to fly to Malaysia.' - I asked him nicely to provide me with a Singapore Airlines contact number but he refused and he said go find it yourself and ask them to email me or else you can't fly. However, he was on the phone with some airline service talking about me, I am pretty sure that person told him it's okay to let him board but to me he said no, you need a transit visa. - He was very unprofessional and inconsistent with his requests. At one point, he was saying I need a Dubai transit visa, then after a few minutes he'd say you no you need Singapore transit visa. Every 5 minutes he'd come up with a different requirement and logic. - He humiliated me by calling me a 'retarted and ominous Afghan,' - Also, I asked him to show me the details where it says I need a transit visa to SIN but he refused and said 'that's it. If you wanna go then you should book our own airline Mahan air.' There was another Afghan passenger trying to check in at this point too; she was crying out loud, because it was the second time she booked her flight and he refused to board her. - He also said to his colleague, loudly enough for us to hear, 'Oh! They all look different and that's an advantage, no one can realise they are Afghans.' Ticket was booked through Mytrip who are saying that the ticket is under Singapore Airlines. They also won't help, saying that it is Mytrips's responsibility - lost six hundred dollars because of this!","TERRIBLE CUSTOMER SERVICE","3" "2021-12-16T11:36:47-05:00","Desktop","1","review","I have been trying to rebook a flight with them for DAYS ... have tried calling (been on hold for over 3 hours now), emailing, tweeting ... absolutely nothing helps. Just apologies for the inconvenience. It's a bit more than an inconvenience if you are essentially being held hostage by this airline.","Simply Terrible Customer Service","2" "2021-12-15T17:31:16-05:00","Desktop","1","review","SQ – the best airline ? – My Foot ! 29th Nov '21 : Called the helpline and asked if a puppy can travel on 9th Jan, London / Spore. Was categorically told that YES, SPACE IS AVAILABLE and that I need to send details on email, which I promptly did in a few hrs n received an acknowledgement email. After multiple phone calls and emails, they wake up on the 12th Dec after 14 days, and tell me no space available, despite categorically getting confirmation there was space ! Amazing competence indeed ! Spoke to various people on helpline and they say they cant do anything ! I am not just disappointed, but extremely upset. My partner is an animal lover and did not want to put the puppy through the 2 days ordeal / trauma by using pet movers and puppy in cargo etc... Hence we waited to have the puppy hand carried, even before we paid and confirmed. She is now in tears. Remarks : 1) SQ has been "" passing the parcel "" : Helplines refer to ' Special handling "" division who in turn do not respond for weeks. Then Im put onto the supervisor there, then its something called LHR ! And the Information has been contradictory / wrong. 2) Are the people just incompetent / not bothered ? Or is it that they are understaffed and its the SQ management responsible ? 3) So do I now have to abandon my Puppy ? Who will pay for all the costs ? SQ ? Evidently they don’t care a damn ! 4) Is the management / structure wrong ? Where each dept is working as a silo and cannot comment on the other department who d’ont care about the issue that the previous dept has ? 5) I had noticed at times in the past a high handed approach with "" policy"" as an excuse. What kind of Policy prevents a person from talking directly to the team responsible ? / prevents the staff from even giving an email id for complaints ? or SQ deliberately wants it difficult for people to send complaints ? . = This is our national Carrier ? and we are supposed to feel bad for airlines impacted by Covid ? = Can anyone tell me how to reach someone in SQ who would care a damn ?","Terrible for Puppy Travel.","2" "2021-12-13T16:19:16-05:00","Desktop","1","review","SQ used to be one of the best airlines. Now it is frankly an embarrassment and a mess in terms of customer service. When I first bought my ticket they double charged me thousands of dollars and it took them a week to rectify the issue — nobody would pick up the phone, and I had to email, tweet at them, and call incessantly to get them to fix it (which they eventually did, admitting they made a mistake). Now their website is completely broken and keeps giving errors when I try to manage my booking, and when I try to get through on the phone to talk to someone (since, again, they are incapable of maintaining a working website) I have been on hold for nearly an hour (see pic). I see posts on social media that people have even waiting hours to speak to someone, and all SQ ever says is that they are experiencing high call volumes. You’d imagine they’d hire more staff or do something to address the issue, but instead they seem content to become one of the poorest customer service airlines you could possible buy a ticket from. I really used to think highly of this airline and now I will avoid flying it again. It’s just not worth the absolute nightmare of trying to get in touch with them.","Customer service in complete shambles","3" "2021-12-11T00:24:04-05:00","Desktop","3","review","I flew into Heathrow and the temperature in the aircraft must’ve been 16 to 18°. Freezing cold. I left a lung and throat infection almost immediately after landing and lasted for weeks. Every few minutes there was a blast of icy cold air coming from the vents making it one of the most uncomfortable flights I’ve ever had in my life. All else was great.","Freezing cold made me ill","1" "2021-12-08T18:30:41-05:00","Desktop","1","review","We bought our ticket on the 11/11/2021. On the 13/11/2021 you advised us of flight changes of the return leg to SQ8516. We did not understand the impact of that change, until we reached Singapore on the 4/12/2021. We were man-handled and moved from one waiting lounge to another without having access to the airport services, no explanation was given as to why. We were then moved to a low budget SCOOT aircraft. Where we were offered no food or onboard entertainment and treated very poorly. When your flights are getting changed into a four digit SQ flight number, this indicates a different plane. Singapore Airlines does NOT make their passengers of this. Very poor customer service!!!!!!","Down graded to low budget flight without warning","3" "2021-12-08T04:02:21-05:00","Desktop","1","review","Horrible customer service. Suddenly they announced that transit is not allowed for Indians. No one responds. Beware booking with them as they may hold your money and not give any information and ask you wait until ur travel date to finally say your booking is cancelled. I had good experience with other airlines like Lufthansa even during pandemic.I will never take this airline.","Terrible customer service","2" "2021-12-07T16:04:22-05:00","Desktop","5","review","My girlfriend and I got into some trouble on our trip to Asia as our COVID test wasn’t accepted by our destination, AND we didn’t have any of our documentation (~20 documents at the time) in a hard copy form, which we realised 2 hours before departure for the international leg of our journey. Having to find a place to get the right kind of test in a city that we are unfamiliar with was pretty tough, and our documents were all over the place, too. We wouldn’t have made it on time, if not for Neda, our lovely agent from Singapore Airlines, who kept the check-in desk open for us ~25 minutes past the closing time, doing her best to manage our printing and sorting. We ran into Neda again at the gate, which she kept open for us another ~20 minutes longer than it was supposed to be, because our COVID test hadn’t arrived on time, simultaneously coordinating expectations with the rest of the staff on the radio, hotspotting us from her phone, and apologising that we had to go through all that. The results miraculously came in and we made our flight which miraculously took off just a little bit late.","Above and beyond gate service","0" "2021-12-05T05:45:23-05:00","Desktop","5","review","Pretty comfortable seats, decent food and wonderful service. The flight crew was great. It was my first time flying with this airline and I can see why it is rated well.","Very nice flight","1" "2021-12-05T01:26:08-05:00","Desktop","1","review","Singapore Post Covid is now the worst airlines going. Trying to contact them via phone you end up waiting 2+ hours, I kid you not. Additional the same seat on the same flight for extra leg room I've now paid 3 times. Somehow it gets removed when singapore make any changes, obviously disputed via my credit card company. Stay clear, check other airlines before booking with these guys.","Paid for the same Extra room Seat 3 times over","3" "2021-12-04T16:03:29-05:00","Desktop","1","review","I booked my itinerary directly with Singapore airlines website. For some reasons, I'm getting name error when upgrading flight from premium economy to business class. Checked my name matches exactly on KrisFlyer account as well as itinerary multiple times. Trying to reach Singapore airlines for almost a week calling USA and Singapore locations but no human is available. No response even sending emails. Not a recommend flight to other and will stay away for future use. Unfortunately, have no choice for selection because of only VTL operated flight.","Worst airline for getting human customer service","3" "2021-12-02T05:44:31-05:00","Desktop","1","review","You can understand why the tickets are so cheap because they don't have to pay to their customer service apparently. My flight has been delayed and I'm missing out on my connecting flight due to the delay of the first flight. I've been waiting on the call line for many hours to get information but no one is answering. Their chatbox is useless. Never again!","Terrible customer service","3" "2021-12-02T04:48:23-05:00","Desktop","1","review","I tried to add excess luggage, I called them to add baggage they asked for 850 euro. Im like fine. Then only afterward they told me that it only includes fees from Paris to Singapore but not Singapore to Macau. I was confused. Then the guy voided the payment without asking me. So now I have 950 USD. missing from my account. When I called them again to send me a void reciept, they sent me a payment reciept which verified that I paid but he still told me it was voided and that no money was taken from my account.","Don't fly with them they are absolutely horrible","2" "2021-12-01T22:25:23-05:00","Desktop","1","review","Practically impossible to contact. Unbelievably bad service. How can you be so bad? Helpline never answers. Emails unanswered. Online form crashes.","Incredibly poor customer service.","3" "2021-11-29T22:37:06-05:00","Desktop","2","review","Initially bought the ticket for December 2021 for €920, agreed with the complimentary unlimited rebooking with no rebooking fee policy as well as the ""Fare difference"" I thought in case when i rebook to next year April which is 4 months later, it would not have any ""Fare difference""... turns out that's how the airline make money right... they charge 100euro in ""Fare difference""!!! and when i go separately to search for a new ticket in April 2022, the price is only €600, so where does the rest of €300 go? and they still charge extra €100 for ""Fare difference"" ??!!! is this a joke?","No more flying with Singapore Airlines.. complete scam","5" "2021-11-29T14:36:25-05:00","Desktop","1","review","Flying business class with my wife and newborn from Sydney to South Africa via Singapore (on one booking), booked direct with Singapore Airlines via their website about 10 weeks ago. The Airline has unilaterally changed the second leg of the flight to South Africa so that it leaves the day before our Sydney flight departs. This obviously can't happen, and really shouldn't be possible without moving the entire flight given it's one booking. Their systems won't let me do anything about it online, so I have to call the local office. I spent 1hr 30 minutes on hold and got hung up on without SA answering the call. I'm now on hold for the second time (1 hour so far) and still no answer, and low expectations of talking to someone. This is INSANELY bad service. These were expensive flights, and the changes are theirs. We are a week out from departure and have no clarity on what's happening.","CUSTOMER SERVICE STINKS","2" "2021-11-27T04:52:57-05:00","Desktop","1","review","I am scheduled to fly SQ to SFO in December. After I had booked my expensive premium economy seats, I get an email saying they have 'changed the plane"" but no indication that my initial booked seats are at risk. Several weeks, I happened to log in and see that my previous seats, with my family where we have dual aisle access, has turned into one where my wife and son are stuck in the two middle seats and I am stuck far off in a window seat. WTF?!?! And this for a premium seat? And now the cabin is mostly full. I wait over an hour to speak to someone to fix this, and they tell me they need 3 days to figure out options. And three days later - nothing! I am now on my third hour with these people. This is completely unacceptable.","Reserved a seat for my family on a flight; found out they have split us all up and have waited 3+ hours to speak","3" "2021-11-24T13:30:29-05:00","Desktop","1","review","Our ticket was puchased through an agent which went bankrupt during Covid. Since the last 6 months we have been trying to get our money back. everytime we call the contact centre, after waiting 2 or 3 hours, we end up with people who cant understand simple english and just say yes to everything. everytime they say they will callback in 2 business days but since last time 2 months have passed and nothing. even sending a request on the website which says that someone will revert back in 2 weeks time doesnt work. it is the worse experince ever","Worse contact centre ever","3" "2021-11-24T11:11:28-05:00","Desktop","1","review","I always used to think that Singapore Airlines was a good airline until today. Even after submitting proof that one of their agents clearly stated that they would accept a PCR test 72 hours prior to Mt son's flight time, when my son checked in at LAX, the staff refused to let him board. They gave him a map and told him he had to get a new PCR test which meant he had to jump on a shuttle alone and find the testing station. He was charged $199 for a PCR test with a 45 minute guarantee. This is an insane amount of money! He then rushed back to LAX only to be told he was too late to catch the flight. They refused to issue him a boarding pass even though there was still 35 minutes to spare and he had no bags to check in. They did offer to rebook him on snap alternative flight which meant he would have to spend 14+ hours in the airport. Then he was told that he had to get a guardian to sign a permission form because he was under 18 and traveling alone. There was no humanity in the way staff dealt with this situation. Sll they cared about was following insane rules which ultimately made no sense since my son was only going to transit through Singapore en route to Jakarta. The fact that he submitted a voice memo of a staff member clearly stating he could definitely transit through Singapore with a PCR test taken 72 hours pretty flight made absolutely no difference to Singapore Airlines' staff. We believed that this woman had told us the truth, but ultimately my son paid the price as did I. The incredible stress and anxiety caused by Singapore Airlines policies and unwillingness to acknowledge this staff's recording as clear proof, has not only cost me financially, but emotionally and mentally. My son had to go through an ordeal which was incredibly stressful and challenging on all levels. Afterwards, I contacted Singapore Airlines asking for compensation. Several staff promised to get back to me but they never did. 3 phone calls later, I was told by Lloyd, a supervisor based in the Philippines, that Singapore Airlines would not compensate me. There was no accountability from SIA for their egregious mistake. It's for these reasons and more, that my family nor I will never fly on Singapore airlines again.","My 16 year old son was stranded at LAX","2" "2021-11-23T05:09:53-05:00","Desktop","2","review","to say that the air iline was one the best in world , we were very dissapointed. weve flown pre covid and was very impressed. but now the service has deteriated . during a 13 hour flight we had a basic 2 course main meal after 2 hours, then the next meal was 7 hours later!! with nobody coming round serving snacks and drinks, unbelievable.the inflight entertainment was rubbish, we ended up watching the last series of broadchurch, wow.","dissapointed","2" "2021-11-21T23:35:38-05:00","Desktop","1","review","They advertised complimentary rebooking which is why I chose this airline. Because of COVID, I felt I needed the flexibility. After reading several similar reviews on tripadvisor, I have just reported them to the Department of Transportation. Their website lacks functionality to rebook or cancel flights. Live chats with customer service state there are no representatives available. I have tried submitting an online form 3 times with an automated response received but no follow up to resolve my issue within the time frame they promised. I have waited on hold for over an hour with their Los Angele office only to be disconnected at 1:20. I have tried calling their office in the country I am visiting several times and I waited for over 30 minutes without success. I understand that with the pandemic, airline response times will be slower, but I began this process 18 days before my flight and still no success. I have never reported any business before, but this is the peak of negligence - either that or fraud. Even if this eventually does get resolved, which I am beginning to doubt, it has been a miserable, frustrating experience. I have resigned myself to lose a lot of money. Maybe in a pre or post-covid world this airline is good. But I wouldn't book with them at this time.","I reported them to department of transportation","3" "2021-11-19T01:48:21-05:00","Desktop","1","review","I haven't even flown yet but Singapore Airlines canceled one on my flights and expected me to have a layover of 24 hours without any hotel. Eventually changed my flights i had to fi d them as the operator was in capable. Onlh to find they put me on the wrong flight on return and they want to now charge me to change and reduce my luggage. On top of that they have suddenly renoved all my paid fot seat reservations. Trying to get though on the phone is a joke. They dont answer emails. Never again and i havent even borded my flight till feb","Disgusting service","0" "2021-11-18T17:55:25-05:00","Desktop","4","review","An above average experience but far from the best. Decent catering, good inflight entertainment in a modern A350. Crew were as polite as before, but they do expect you to ask for more nowadays instead of being offered as in pre-Covid. No more pre-meal snack or drink service. The flight was not full yet the crew seemed to be in rush during the meal service, we had to ask for coffee after the meal when they were collecting trays instead of being offered by crew, which is a strange service downgrade from pre-Covid, not only on this flight but also my return flight on SQ325. No more hot towel or printed menu, understandably due to Covid. But it is good to see that they don't put all pillows and blankets on the seats anymore to cut waste, they do give you if you need.","Not as good as pre-Covid","1" "2021-11-17T21:50:14-05:00","Desktop","1","review","I had a simple but urgent question about Thailand Pass requirements flying Singapore Airports. I spent over three hours (literally) on hold, waiting to talk to a human being. I tried all eight options. I wrote to the ""customer service"" email over six hours ago--multiple times--and have had no response and no telephone call. My travel agent also tried, with the same results. HOURS of my time with NO results--and the so-called electronic ""assistant"" was just one rabbit-hole after another. This is an AWFUL airline and its contempt for its customers is near historical. If I held stock in this dreadful company, I would dump it ASAP. Peter Heron","Absence of any human customer service","2" "2021-11-15T14:05:54-05:00","Desktop","1","review","The worst customer service I complaint of other carriers but this one is unreachable, unresponsive and when they finally answer you they are terrible. It is a nightmare!!!","Flight unable to cancel, use it or give your money away!","1" "2021-11-15T10:28:04-05:00","Desktop","1","review","Someone from SA called us Friday afternoon at 16:55 to inform us we could not fly Monday because of restrictions of the Philipines. When I called them back they were not reachable anymore, also not the rest of the weekend! We were super stressed and left in the dark, thank you Singapore Airlines! I would stop working if I would treat customers like this, immediately, terrible!!","Unreachable customer service","2" "2021-11-14T23:31:37-05:00","Desktop","1","review","I had to fly with FlyScoot, their cheaper subdivision. Managing my booking online did not allow me to buy more checked luggage, constantly gives error and tells me to buy my luggage at the airport. At the airport I had to pay penalty per kilo. Customer support does nothing to solve the problem. A scam, do not trust the cheap price.","Luggage Scam via subdivision airline","0" "2021-11-09T03:55:23-05:00","Desktop","4","review","Overall decent flight. Super long queue at Heathrow but check in itself was pretty smooth. Attentive and accommodating crew.","London - Singapore VTL","0" "2021-11-02T19:41:22-04:00","Desktop","1","review","I booked a flight from Jakarta to Darwin, I knew I had a long transit in Singapore (over 10hours) I looked online after booking and saw that I could access the lounge and pay a fee to get more comfort in the terminal 3. Well... we never made it to Terminal 3. Singapore Airlines 'forgot' to mention that no passengers have access to the terminal while transiting but only a WAITING ROOM, I would have look at another option if I knew in advance, it wasn't mentioned anywhere (time of booking or confirmation) I am pregnant and I felt very uncomfortable during my transit, also it was very DIRTY in the waiting room, during the 10 hours I never saw any staff cleaning around, go figure during a pandemic .... I felt UNSAFE, not looked after, this experience put me off SINGAPORE AIRLINES and I already told few friends that are about to travel to avoid at all cost this company.. What a joke !","DO NOT TRANSIT VIA SINGAPORE OR USE SINGAPORE AIRLINES","1" "2021-10-28T19:08:00-04:00","Desktop","1","review","My cat was travelling Singapore airlines from the UK to Singapore. Because of COVID restrictions, we used a reputable agent in the UK. The last update we received was at check-in when the agent dropped my cat with Singapore Airlines. When we went to pick her up, we were told she hadn't arrived and she wasn't on the plane! My thoughts were that she's lost or had died on the flight and they're not telling me. After calling the ground staff at Heathrow airport who were kind enough to give us some information, we found out that Singapore airlines bumped her off. They did not inform the agent or us. I won't use them again.","Flying your pet via Singapore Airlines","3" "2021-10-26T09:39:53-04:00","Desktop","2","review","We'll start with the bad, end with the good. Singapore is still feeling the repercussions of COVID, and boy does it show in the Service staff at Singapore air. Wish I had gotten their names, but an older lady in one concierge lane was not very helpful when asked if they could help print my Pre-flight PCR document. She pointed to a general direction, and nothing more. She seemed occupied talking and laughing with her colleague. Walked throughout the terminal, and could not find any remote area to print. I visited a different service desk at a different lane, and a not-so-gentleman also rudely stated it wasn't possible to print anything and pointed to a Changi recommends area. Well, I did not want to endanger my chances of going home so I decided to wait and if the timing got close, I would unleash my inner Karen. After 45 minutes waiting at the Changi recommends, I was finally assisted, and rushed to the terminal. You're lucky Singapore Air, 10 more minutes was my threshold. Really, I get people are over this whole pandemic, but man was this experience unpleasant. Flight was pleasant. For my recent trips to Singapore, I've deliberately booked economy flights since the likelihood of having my own row is high. Flight staff were all exceptional, but food quality has definitely waned since pre-covid. Completely understandable, it's still covid season, not many people traveling, why waste money on food. Overall, flight was a pleasant experience. Prior to COVID, almost everything about this airlines was top notch. But we've probably all experienced that COVID changes people and industry, and it's likely here to stay in the near future. Here's to hoping for industry and people to adapt to these changes.","Good flight, terrible service at Changi Airport","0" "2021-10-26T06:49:03-04:00","Desktop","1","review","Singapore require all passenger, except Chinese passenger, to have a pcr test, even with vaccin, just for transit in the airport for 1h 🤔 I say, avoid this airlines, Emirates and others don't ask you to this.","Singapour Airlines PCR","0" "2021-10-20T08:15:25-04:00","Desktop","1","review","I bought the ticket from Singapore airlines website but they cencel my ticket after few weeks and suggested 31 hours transit this pandemic time with no extra cost. Then Singapore airlines intentionally forced me to pay upgrade another economic class with 5 hours transit with extra 200 dollars of cost. I inform them you have still same tickets available on the website but cencel my ticket and asked to pay again. Once I paid the extra money they provide me same economic class tickets. I travelled many times with them but never again. NO ethical standards or values for its clients.","Charged Twice Intentionally by Singapore airlines","0" "2021-10-20T04:17:26-04:00","Desktop","1","review","""Enjoy complimentary rebooking for ALL TICKETS issued up to 31. December 2021"" . This is what Singapore Airlines advertises on their website. Well, it is not true ! When we changed (online not possible! ) our return flights (same flights, only 2 weeks earlier! ) and originally booked online with Singapore Airlines, we were charged extra. Asking why, they explained it with a different booking class..., on a flight to Singapore that was after all only about 10 % occupied, connecting flight from Singapore about 30 % occupied. After extra payment, new tickets were issued with a lower baggage allowance. Had to call them again, but you must know: The customer service is, if at all, almost not reachable by phone. On top of it, one suitcase did not arrive on time with our connecting flight. Overall: Quite unprofessional service and defenitely one way to loose customers for the future. Bye Bye Singapore Airlines.","Ridiculous Customer Service","1" "2021-10-15T14:54:28-04:00","Desktop","1","review","I booked a round-trip ticket on Singapore Airlines. The company touted customers' ability to change their flights for free, even being able to change a flight for free and having one free change after September 30, which would allow them to delay their flight well into 2022. I was able to easily change the flight until mid-September. After that point, I wasn't allowed to change it online and needed to call in which required over 1 hour of waiting. In September I could have changed my return flight to far into the future. In fact, the return leg of my flight was 2 months and 1 day after the initial flight. When I called in to push my flight date back, the customer service agent said I must upgrade my flight to rebook and that there was a minimum required stay of 2 months, meaning I couldn't have the return leg of the flight more than two months after the initial one. First of all, my return flight was already more than 2 months later and before they restricted online flight changes, I could have changed my flight to much later dates. The agent also told me the flight change would cost over 900 USD, more than the original round-trip ticket. I requested to speak to a manager. She denied my request and said she would talk to her team. After 30 minutes of being on hold, she said I could book my flight a maximum of one month past the current return date. This was not part of the agreement when I originally booked the flight. Now, however, I didn't need to upgrade the flight for some reason, but the change would cost 490 USD. Booking a one-way ticket at that time cost 497 USD. The agent explained that the difference was in the price of the flight. Nothing she said made sense. I am about as likely to trust Singapore Airlines again as I am to fly with them.","Singapore Airlines Honesty and Service Taking 737 Max-like Nosedive","2" "2021-10-12T08:19:31-04:00","Desktop","5","review","The flights were on time both in Sydney and the connecting flight in Singapore. The organisation to cope with the COVID 19 restrictions while in transit was well planned and directions easy to follow, the plane was comfortable with a reasonable selection of in flight entertainment. Crew were pleasant and helpful.","Professional and well organised","0" "2021-10-06T03:38:12-04:00","Desktop","5","review","Cabin - stunning puts its rivals to bed & keeps Singapore miles ahead. First class new suite. Stunning","Amazing trip best staff in the sky you won’t find better TRAVELLING with 2 babies","1" "2021-10-04T21:54:18-04:00","Desktop","2","review","Singapore Airlines' service standards continue to be exemplary, but the vegetarian food on this flight was the worst I have had. The rice and side dishes were cold, and no beverage was offered with the meal. It's a continuation of this strange practice of dumping the special meals first, instead of serving them along with the others, so that vegetarians and other special ""mealers"" can get a drink to go with their food. The Premium Economy seats were also the worst I have experienced.","Cold food","1" "2021-09-28T22:49:15-04:00","Desktop","1","review","after a 48 hour flight transferring from Macau to Singapore to LA, Singapore Airlines somehow lost, and sent my daughters luggage to a completely unknown place in the world. We’ve called everyday for updates but not a SINGLE person from Singapore baggage service cares, and there has been no trace reports or information given since 9/20. We have a ton do priceless family items as well as critical prescribed medicine inside the luggage. This is absolutely unacceptable. --","An absolute nightmare of a trip","0" "2021-09-12T00:51:46-04:00","Desktop","1","review","I fully understand that it is difficult for airlines nowadays, so the long waiting time at customer service is still acceptable. But unfortunately the service delivered was extremely disappointing, no client focus and no knowledge about the airline details. Surprised that SQ is still rated positively, I personally will avoid at all costs…","Customer Service- nightmare","0" "2021-09-05T21:38:19-04:00","Desktop","5","review","Staff regularly checked in on my mom, and for her, it didn't feel like 17 hours at all. On SQ47 flight on Sep 4th, my mom was taken care of by Viona, Alvin, Grace, Albert, Philip Artha, and Cecilia. I am really appreciative of the wonderful service and peace of mind the staff gave me, knowing that my mom is well taken care of. They are the finest representation of SAs reputation. Also a very covid safe experience as they handed out sanitation kits at the start of the flight.","Long flight made easy + COVID safe and Clean","2" "2021-08-31T10:32:48-04:00","Desktop","1","review","Had a horrible nightmare experience traveling from Vancouver to Singapore with Air Canada (AC) and Singapore Airlines (SQ), supposedly Star “Alliance” partners. The first leg of my flight is YVR airport- HKG airport by AC and the 2nd leg of the flight is HKG-SIN by SQ. After queuing for 1.5 hours at Vancouver airport, I was informed by AC staff that I am not allowed to fly as they are unable to print out the flight tickets for SQ and Hong Kong’s airport transit criteria is to have both printed boarding passes. They brushed me off at the counter and told me bluntly to go purchase a new ticket that does not involve SQ or go fly with another airline. I repurchased the same route on AC for YVR-HKG right at the airport but with a 20 hours layover in Hong Kong flying my second leg with Cathay Pacific. For some bizarre reason, Star “Alliance” partners do not have the rights to issue tickets for their alliances but AC can issue a ticket for Cathay. To avoid a 20h layover, I contacted SQ and was advised to get another ticket for my second leg, the flight I was supposed to be on. To my horror in Hong Kong, not only did SQ not allow me to board with the new ticket that I repurchased under their advice, I was also made aware that there is a White male business class passenger flying the same original route that I was refused boarding with AC7 and SQ883. Would AC and SQ care to explain what’s with the prejudice? Is it due to racism or a flight class discrimination? Maybe sexism? As I thought my nightmare will be over, I looked at my baggage tag sticker and it reads AC7 and SQ883 not Cathay. After spending over 3 hours with the AC staff, he is still unable to locate it in Hong Kong and we had to file a missing baggage report. I left Hong Kong finally after 20 hours without knowing the location of my bag and if it went on the same Cathay flight as me. After the torturous 38 hours journey, I was informed in Singapore that my bag is still in Vancouver and they have no confirmation when it will be arriving. Just when I thought it couldn’t get worse, they told me that there is no AC staff in Singapore and no one will deliver my bag to me while I am serving my quarantine, I had to send someone to the airport to pick it up for me. No word of concern if I have everything I need with me, no apologies nothing just AC faulting me again for their mistakes. My advice, if you are not a white male flying business/first class, do NOT travel with Air Canada and Singapore Airlines. Utterly disgusted.","Utterly disgusted, discriminatory and prejudice","2" "2021-08-29T21:50:24-04:00","Desktop","5","review","On 16/8 I flew from Paris to Singapore. Throughout the flight I was served by Selina and I have to say, she worked so hard but provided service which was out of the skies! A very smart, well spoken and customer friendly individual! A real credit to the brand. You ask for a drink and she will automatically come to check if you need a top up and bring snacks too, effortless, all done for you by a professional!","Selina is Singapore Airlines best Crew member","0" "2021-08-28T07:26:21-04:00","Desktop","1","review","I paid an overinflated £1299 for an economy return to Singapore. Singapore Airlines is currently monopolising the market and overcharging customers brutally. Services were abysmal from stepping into the plane. Had to ask for BLANKETS and PILLOWS for a long haul flight. Commencing the 12.5 hours journey, we were offered 1 meal within the first hour after take off then absolutely nothing, not even a beverage for the next 9 hours. Despite being a day flight, they switched off the cabin lights 3 hours after departure trying to get everyone to sleep so they don't have to work. I went to the galley to ask for food and was only offered a fun pack size chips and a glass of coke with ice, not the 330ml can. Never felt so dehydrated boarding a flight. We were then served a small breakfast meal just before landing. Only positive is the inflight entertainment with a wide selection of Western movies. This is the worse Singapore Airlines flight I have been on with all the cost cutting measures yet overinflated flights. They do not deserve the 5 star skytrax rating. It feels more like a budget low cost airline. Absolute shambles.","Disgraceful service","0" "2021-08-14T20:07:42-04:00","Desktop","5","review","Full marks to Vish of Singapore Airlines at Auckland! My wife lost her passport and the Airline found it on the aircraft. Luckily my wife has dual nationality and so could use her other passport to enter New Zealand, but a few days later Vish called to say the lost passport had been found and so arranged for it to be delivered to us (at MIQ in Auckland). Excellent service!","Lost passport found and delivered - Thank you, Vish!","1" "2021-08-09T08:20:18-04:00","Desktop","5","review","I was mislead on my choice of seat in economy using SeatGuru because I chose a seat immediately behind one of the bulkheads in Economy (A41) which was described as a preferential seat because of the extra legroom. However this was not the most comfortable row in which to travel. On the 13-hour Singapore airlines flight I was on in August 2021 there were only about 16 travellers in economy so every traveller had three seats. This meant that all the other travellers could lift up the movable armrests and stretch out and sleep on three seats; however I could not do that because the armrests on the seats immediately behind the bulkheads are fixed and do not lift up. Those ones with the so-called extra legroom are no longer preferential.","Don’t choose extra legroom if you would to stretch out and sleep","5" "2021-08-09T03:54:47-04:00","Desktop","5","review","Amazing SIN to MNL flight. The crew are so friendly and addressed you by your name. What a personalized service. Food is great. The aircraft is clean and well sanitized.","New normal of flying","1" "2021-07-18T16:28:09-04:00","Desktop","5","review","Extremely unusual time to fly as we needed an exemption to fly out of Australia from the government. We obtained one as working in Tokyo for the year as teachers. The check in procedure does take a lot longer as more paperwork and phone calls are needed to check if you are allowed to travel. The staff were excellent in explaining the procedure as they are working with very few numbers. The flight had 40 people only, so lots of room and yes we had 3 seats each. The service of meals and beverages was done very quickly and efficiently. Changi airport was like a ghost town with most shops closed and all passengers are walked/transported to a transit zone until your next flight is ready. You are then walked in single file or transported to your next flight, so very strange as at times their seemed be more workers in PPE gear than passengers. The steps we went through at Narita were extensive, downloading apps, fill in paperwork and giving a saliva sample to test for covid 19. It took about 2 hours to get through the steps and we only sat down for maybe 10 minutes at the last stop to get back your covid results. The people involved were fantastic and we were lucky that we were numbers two and three in the initial first line up, but still over 2 hours it took so be aware. We knew we were quick as the people picking us up told us we were first out.","Flying Perth to Narita during covid","1" "2021-07-15T02:21:34-04:00","Desktop","5","review","My wife and I traveled from Singapore to Perth with SQ223 today. The air stewardesses, particularly Ms Chan and Ms Regina Tan, were warm, pleasant and friendly. They were very attentive to our needs, helpful and reassuring. Kudos to these staffs who continue to up the ante providing better services during this covid time, maintaining Singapore Airlines as a great way to fly.","Excellent service","1" "2021-07-14T12:38:45-04:00","Desktop","3","review","My experience of the customer service call center was one of the worst. I needed to do two things: 1) change a flight date. 2) request an unaccompanied minor to travel alone internationally. When you call them, expect to stay on the phone at least a couple of hours. They are so slow, the phone line drops frequently, and they don't really know what they are doing. Keep checking your flight info online. Otherwise you don't notice that your request was completed. They change your flight date without your consent. The email system doesn't work, either. I needed to send a same single form for about ten times- they kept sending me the same email with the questions again and again after I have already returned the forms. After all, they did not have my submitted forms on file at the ticketing counter. It was a mess.","Flights are great but the customer service dpt. is a crap","2" "2021-07-13T16:12:01-04:00","Desktop","4","review","Relatively fast Check Inn with Singapore Airlines Business Class at Shenzhen ISZE). However, the health procedures take sometime (there is heath quarantine) form to complete online. I ask question incorrectly which results in some delay (to my frustration). The normal passport control and security -pretty easy. The Shenzhen International Terminals has no shops open and no restaurants. There is only vending machines for drinks only (poor!) and even all the drinks are not there. Board on time. There is about 30 minute delays as passengers are still passing through health controls. Business Class seat (lie flat is comfortable) but the enclosing dividers for cubicle makes in seat tramped. This is shame, and only fault of this plane. Large passengers would find this uncomfortable and the arm would be pressed in - its obviously management did not test with large passengers. No beverage service prior to departures, but cabin crew were make coffee / tea for passengers (on case by case basis). I was never asked, but don’t like or coffee. However, my preordered drinks (whisky & Coke) came pretty quickly. About 20 minutes (after departure). I chose the beef option (see below) . Due to covid all the features will served on one tray. The chocolate tart (with biscuit crush) was great. Watched two goods movies. The staff (as usual) were delightful and introduced themselves. Flight arrived just after sunset. Overall a very good flight.","Great Flight during COVID","2" "2021-07-02T06:33:27-04:00","Desktop","1","review","Waited 45min on the phone to get a first class tkt , gave up and went with Emirates. The most annoying part of this .is the voice message saying that you are next in line after 1 minute (absolute rubbish). sorry Singapore you've lost a very good ex client..","call centre was dreadful","2" "2021-06-04T02:21:32-04:00","Desktop","1","review","I was trying to book a business class tix in June from LHR to KUL. The call with their Philippine call center was a disaster to say the least. Now more than ever, you need dependable support due to Covid uncertainty. And they can't even deliver average customer service. More than once, their call center in Philippines is totally incompetent. The moment I have an opportunity to quit Krisflyer, I will be gone in a snap.","Philippines Call center is a complete disaster","4" "2021-06-03T23:53:25-04:00","Desktop","5","review","Due to very sad reasons I had to fly to the Netherlands/ other side of the world unexpectedly during Corona. On booking I called Singapore Airlines and this guy helped me patiently to get to all the info I needed for flying during these times. Everything went smoothly flying there and coming back with a stop over in Singapore. I never felt at risk of getting Corona and am very grateful for their help. I felt very safe with flying Singapore Airlines and would definitely recommend it to any one who has to travel during these uncertain times.","Best Airline during Covid","1" "2021-06-03T20:24:08-04:00","Desktop","1","review","I brought a Ticket from fly365 which went under liquidation last year. In contacting Singapore airlines I was told that my flights were paid for and that I could use it by the end of 2021. I called them on a few occasions to check if the flights were still valid and I was told that Singapore airlines has taken over my flights as it was paid for and if I want to change my flight to a country that has opened their boarder l can with a $50 US change fees. I rang them a month ago to confirm by when can I change my flights and I was told by the end of June, than I don’t have to pay extra fees on top of the $50 US. I called on the 2nd June to rebook my flights and I was told that the money was refunded to the company that went under liquidation in august. This came as a shock as for months I was told that my tickets were paid for and that Singapore airlines will hold my tickets. I also received a email from the airline manager ( Dejan Eminagic), who stated that my tickets were confirmed. I was fed with false information by the Singapore airlines staff for more than a year. I’m so disappointed with the lies I was presented to by the Singapore airline team.. a apology does not mean anything when they can’t honor their word. Very disappointed with the staff and the way they managed my tickets.","Disappointed with broken promises","3" "2021-05-25T20:05:33-04:00","Desktop","1","review","I booked a ticket to Sri Lanka back in March 2020. Of course it got cancelled due to covid and I was extended a ""rebooking credit"". When I decided to use it a year later in May 2021, it took them 10 emails to just understand what I want to book, how much credit I am eligible for and so on. To make a payment for the extras you need to call them and this is where real hell begins. Operators are not trained and for every actioned they take (even just to check information with a supervisor) the hold takes 20 mins. I ended up spending over 2 hours on hold in total and still they made an error, forgot to book a connecting flight and misquoted the amount of my surcharge, after confirming it with me for at least 5 times. All in all a total failure of expectations and experience. I am scared to think through what kind of crap you have to go to get your Krisflyer miles claimed, so I am considering to replace my Krisflyer bank card with something more useful. I really hope the flight experience is ""a little"" better than that.","Not sure what the flight is going to be, but call center service sucks big time","3" "2021-05-13T16:37:37-04:00","Desktop","5","review","I am truly shocked with the bad reviews I'm seeing for Singapore Airlines, from my experience I expected this to be flooded with amazing reviews. My experience was absolutely amazing with Singapore Airlines. My PCR came back positive under 24hours before my flight and I thought my chances for flight change was very slim. To my surprise Singapore Airlines offered a full refund! I used their Live Chat and the refund was processed within minutes. Honestly the best service I have received in a VERY long time. I've been and will continue to be recommending them to everyone.","By Far Best Service I've Received Since Covid","1" "2021-04-30T15:11:29-04:00","Desktop","1","review","So we originally booked to go to Japan for Cherry Blossom season in late 3/2020. However, that flight was canceled due to COVID. At that time we wanted our money back, not knowing how long the pandemic would last, but Singapore Air only lets us get credit to book for another flight through them WITHIN 1 year. They didn't know how long the pandemic would last but they were so arrogant to think that the customer can and will have no other choice but to book another flight. After backs and forth on the phone (which took a good 6 to 8 hours of wait at that time) we got tired so gave in and booked another flight to Japan in 11/2020. This was within the 1 year limit (which they start on the date you did the booking of your first flight, not from the day of the actual first flight). And of course the pandemic continued so the 11/2020 flight got canceled by Singapore Airlines. Back to the pain of trying to contact them for refund because they sure as hell isn't going to automatically refund us. They promised within 18 weeks due to high volume of refund demands. Guess what? It has been more than 4 months and still nothing. This company is a piece of bowel defecation scammer. NEVER EVER fly Singapore Airlines. They are all smiles when they got your money but when they don't render a service and you want your money back, they go through every lengths possible to not pay you back. Piece of diarrhea company!","Worse customer service","3" "2021-04-29T00:46:05-04:00","Mobile","1","review","Singapore Airlines recently advised they had rescheduled the flight I had booked by a day Unfortunately it meant arrival would miss the connection flight in New York I contacted Singapore Airlines and booked for a time that would meet the connecting flights and their staff committed three days to confirm this update Despite frequent phone calls from me to Singapore Airlines all I got was multiple promises by Singapore Airlines staff to get this sorted and to call me back And none called back until I spoke to Ronald yesterday So far that three days commitment has taken around 4 weeks I still do not have a flight and because it is closer to departure date Singapore want me to pay extras for the flight that was supposed to have been booked end of March early April Absolutely unimpressed by the quality of Singapore Airlines administration and wonder how they are making ends meet in this day n age when they can't even organise themselves to sell flight seats to people who want them Unless you want to spend hours and hours over weeks and weeks trying to organise your flights we would recommend going with another airline As I will now be delayed booking my connecting flights in the USA I'm likely to have significant increased costs for these connecting flights due to Singapore Airlines lack of cooperation and poor organisation","Ineffective administration","3" "2021-04-26T05:10:50-04:00","Desktop","1","review","Never recommend to use this airline, poor customer service, not helpful at all. Checked in the PHN, it the most painful experience, and I have been abandoned without any help. Even have to rebooked, called take more 2 hrs, extrage charge for new booking, everything has been the most difficult thing to deal with, and very unfair for passengers!! NOT CUSTOMER AT ALL! Think carefully before you booked SIN airline. IT will ruin the whole connecting flight. I missed the connected flights!","Bad customer during the covid","3" "2021-04-09T00:31:43-04:00","Desktop","1","review","Choose any other airline than Singapore Airlines. Before booking my tickets I called to the customer service if I get money back I can not get to the plane because of Covid-19 and the answer was yes. This happend and I could not fly and never got the money back. Called many times to customer service and sent emails but never got answer why I can not get my money back..","Would not recommend","2" "2021-03-31T05:19:49-04:00","Mobile","5","review","Had to fly to SFO during covid. I changed my tickets three times, SIA was very accommodating, though charge some fees. Changi airport: almost empty, quick check in, star alliance gold lounged closed, given access to Silverkris lounge. No buffet, make to order food served at table. Excellent service. SFO-SIN: flight was delayed my 70min, was notified personally. We were about 20 people on board. Served 2 hot meals with all drink choices available. Snacks rounds were not done for covid safety, but snacks n drinks were kept at service area for self service. Toilet was very very clean, and was cleaned after every single use. SFO-SIN: empty airport, lounge closed, so given 25 USD/person to buy food drink at a Japanese restaurant near boarding gate. Only 6 passengers in the whole aircraft. Again served 2 hot meals and plenty of snacks offered. Before landing, crew in charge, mr Victor Lim offered a bag full of snacks water to take to our quarantine hotel. SIA is very reliable and provides BEST service even during the tough pandemic period. Well done SIA","SIN SFO SIN during pandemic","2" "2021-03-18T00:16:49-04:00","Desktop","1","review","Cracked a tennis racquet in oversized baggage. You would think oversized baggage means they handle it more carefully, though clearly not. tennis racquet cracked on the edge due to compression of some sort. Not a lot of compensation required yet the airline refused to accept accountability. We did inspect our baggage post flight, within 7 days, however this crack is not something you will see upon a quick look. We only found out when we played tennis 9 days after our flight.","Damaged baggage and wouldn't accept accountability","3" "2021-03-14T18:40:21-04:00","Desktop","5","review","Returning home during the pandemic after living in France for two years, this could have been a difficult journey. Instead, SIA made it pleasant and easy. They provided timely communication, efficient check-in, friendly service on-board, and excellent transit facilities (in Changi airport). I would highly recommend Singapore Airlines for international travel.","Reliable, clean and friendly","2" "2021-03-08T05:09:17-05:00","Mobile","5","review","Our trip to Singapore was planned for June this year - three of us travelling from Belgrade, and one from Paris, France. Due to pandemic, we had to postpone it to December, 2021. There was some problem with flight date change for flight from Paris, and I was suggested by Paris representative to ask for refund and buy new ticket. I decided to accept it and buy new ticket not waiting for refund. I couldn't beleive when I saw total amount refunded after less than a week!!! Good job, Singapore Airlines!!! Really, really hope that testing and vaccination will make travel possible again - can't wait to travel!","Money refund","2" "2021-03-06T02:26:25-05:00","Desktop","1","review","Flew Frankfurt to Adelaide with transit in Singapore. We are frequent flyers with another airline and were absolutely shocked at the poor service by Singapore Airlines. Our flight tickets cost $5,500 each for economy! On our first leg (12.5 hours) we were offered 1 meal within the first hour after takeoff then absolutely nothing, not even a beverage for the next 8 hours! I went down to the cabin crew to ask for food and was only offered a fun pack size chips and snack size Kitkat! We were then served an extremely small breakfast meal just before landing. Couldn’t believe the cost cutting! Four times the price and no food nor service. In the second leg (6.5 hours) we weren’t offered a single thing, not even a beverage until 1 hour before landing when we were hurriedly served a tiny breakfast. Absolute shame on Singapore Airlines taking advantage of Aussie citizens trying to return home. Stealing money and starving their passengers who are spending days travelling just to get back!","Very poor service","4" "2021-03-03T21:06:15-05:00","Mobile","5","review","Fly from KL to NYC,the Airlines was very good! 1.The food was quite good 2.The seat was comfortable like Qatar airways! 3.The entertainment was really amazing! 4.The floor was really clean,not like Malaysia Airlines! 5.The cabin crew was really kind,honest and beautiful! 6.The costumers service was excellent!","Very Worth airlines👍","3" "2021-03-01T06:45:25-05:00","Desktop","1","review","My husband were told we needed to purchase premium economy tickets in order to get the upgrade to business class. We did this to our deepest regret. Firstly, Singapore Airlines refused our upgrade, in the hopes of selling tickets at normal prices. Under normal times I can understand this reasoning, and with every other airline in the Star alliance groip we have always been able to get the upgrade at the latest at the airport. Firstly, the premium economy is not worth paying double the price for. The seats are uncomfortable, and the service isnt great. Then, it is really disappointing ehen there is NO-ONE in business class, and they still wont grant an upgrade. I am truly disappointed in Singapore Airlines policies regarding the upgrade. If they dont want to accept the Star Alliance miles, they should get out of the ptogram Extremely disappointed, and out of principal, will never fly with them again.","Ms.","4" "2021-02-27T19:20:55-05:00","Desktop","4","review","the Singapore Airlines 787-10 economy is modern quiet comfortable aircraft with only 2 classes. Business and economy. On this trip I flew economy and the cabin is in a 3-3-3 layout 2 isle layout. Being a Gold member with an affiliate airline I was able to use the business check in and I had priority boarding. The economy seats are designed by RECARO and have a six-way adjustable headrest with adjustable wings to provide more neck support. However teh seats themselves are a tad narrower than the same design which you will find on the A350-900 and the newer A380's. Power sockets can also be found in-between the seats, and in the back of the seat in front of you there is also a folding table a new updated IFE system and a USB port and a cup holder for your drinks. The aircraft a modern and the Dreamliner offers a very quiet inflight experience and Singapore Airlines as usual offer very good in flight cabin service. I would recommend their economy product as its comfortable and clean and it was an enjoyable experience Singapore Airlines has switched to the earbuds instead of those crappy sounding over-ear headphones.","Singapore Airlines 787-10 economy","2" "2021-02-22T07:56:11-05:00","Desktop","5","review","Really impressed by the service I got during my flight back from Phnom Penh to Jakarta via Singapore. I like their green and safe concept of in-flight meals. They also provide us with sanitary kit.","Best Pandemic flight service","2" "2021-02-12T17:12:40-05:00","Desktop","3","review","I flew the older interior A380 business class from Hong Kong to Singapore. The seats in business on tis aircraft are probably the widest seats in business class. There is a specific business class chick in counters and the staff are friendly and efficient. The seats are in a 1-2-1 configuration each of the seat colors alternate from a tan to a darker color upholstery and they have a 55 inch pitch and a head rest that hangs over the back of teh seat with straps. The seat converts into a fully lie flat bed The seat controls are built into the side of the armrest area. The cabin crew were very friendly and offered great in flight service which Singapore Airlines is well known for. The inflight service is excellent. The business suite itself offers plenty of space except the leg room cubby is angled and so not such a good design compared to others as you then have to sit or lie on an angle in the seat to stretch out with Singapore Airlines having such wide seats that isnt a problem but I would like to experience their new modern business suites to see what improvements they have made. They provided noise cancelling airphones but there was no amenity kit provided on this short haul trip, which is common throughout most airlines but it does make you feel you have missed out on something, as amenity kits should be provided for all business class flights. This was a day flight and the food and service were really good and it was an enjoyable flight","Singapore old configuration A380 business class","2" "2021-02-12T16:51:08-05:00","Desktop","4","review","Singapore Airlines are a very good airline in the air. Their business class lounges in Singapore are terrible and fail dismally compared to other airlines business class lounges. The A350 is a lovely smooth quiet aircraft and the interior is clean, comfortable for economy and the aircraft is modern and very smooth. It was an overnight flight so service was rather limited as was the food more of a snack, but the cabin and crew are pleasant friendly and attentive. I wish Singapore airline improved their lounges as they are such poor quality but in the air they are a very good airline and always an enjoyable trip. I have flown business and economy on Singapore Airlines A350 and they are both good products and clean, comfortable and this is a good airline to fly with.","A350 economy","2" "2021-02-05T00:28:40-05:00","Desktop","5","review","Thanks to government alert email got to know Singapore closing travel and Singapore airlines went out of their way to get us home safe and well asap. Can't thank them enough, as they also helped another 4 Airlines to get there passengers home on the last flight out of Melbourne before lockdown. So many staff losted their job after getting us home. Will never forget this and will hopefully fly again one day? Especially back to Australia to finish our holiday off and use Singapore Airlines again.","Got us home","2" "2021-01-31T20:19:21-05:00","Desktop","1","review","Airline cancelled my Flight and promised to give me my refund Tru original mode of payment 2 months later called the call centre Told me I will be ready in my account after 1 week. 2 weeks later no signs of refund. called them again they said I have to wait 14 to 16 weeks... What's going on? Singapore Airline use to Be 5 Star service when it comes to this issues.","Disappointed with refund process after Airline cancelled my Flight.","5" "2021-01-26T06:44:24-05:00","Desktop","5","review","I have seen so many bad reviews on major airlines as a result of COVID flight cancellations. I can only say that I have nothing but good things to say about Singapore Airlines from our own experience. We spoke with one of their representatives on the phone after they rang us and she was as pleasant and helpful as anyone we have ever spoken too. She processed the return of our ticket costs after they had cancelled 2 of the flights without any fuss whatsoever. We were told that the refunds could take from 2 to 6 weeks before they would be in our bank account, 4 days later we had the full amount refunded. When all this horrible situation is sorted there will only be one airline we will use to make our trip to see the daughter and grandchildren. Good service earns its own rewards.","No quibble refund after we booked direct with airline","1" "2021-01-09T04:08:48-05:00","Desktop","5","review","It was a really good Holliday and I was scary of the company I take for traveling but I really enjoy the fly . Thanks Singapore airlines !!!!","Singapore Airlines","1" "2020-12-27T12:13:54-05:00","Desktop","1","review","Singapore airline is very shady company. They do not honor any refund when the flight was cancelled due to Covid. They can’t find our ticket or the charge, after we have sent them copies of the credit statement and flight tickets. They won’t let you swish to any one in charge, they avoid all calls and when they want to get you off the phone. They say a check is in the mail it will take 9-10 weeks but no check ever is mailed. Complete crooks!!!! Never book any flight with this company!!!","Horrible company, very dishonest. Will never fly them!!","8" "2020-12-18T03:45:44-05:00","Desktop","5","review","18 December 2020 - SQ957 - Comfy seat and legroom - Great food and drink - Smooth check-in and baggage claim - Nice staffs","Delightful Experience","1" "2020-12-14T13:48:28-05:00","Desktop","1","review","I was on behalf purchase flight ticket SQ894 for my friend on 2nd Dec 2020 one way back to china, and payment by my credit card. And payment have be declared under payment refer under X00198 (refer number given by DBS bank) And in 6th departure, my friend can't get any ticket from counter staff, yet counter staff say my credit card have problem and can't deduct the amount. Wanted him to re-purchase air ticket again, can't let him on board. My friend call me and let me know for this issue, immediately I call DBS bank and check on my card, bank staff have credify and say my card have no problem and payment have been deducted and even give me payment refer number X00198 After the call, my friend wanted to show on the Payment refer number, yet the staff have ignored my friend, even I wanted to speak to the staff, the staff also ignored me. Now I need to re-purchase flight ticket again. Very disappointed singapore airline staff got this kind of attitude. Now required for the refund, and singapore airline ignore on refund matter. As I'm Singaporean feel very shame on Singapore airline services 😠😠😠😠","Singapore Airlines Ignore on refund matter","7" "2020-12-13T21:12:50-05:00","Desktop","1","review","I have on behalf of my friend to purchase air ticket on 2nd Dec 2020. Booking refer : 6RINUW On departure date, my friend when to the counter to get the flight ticket, and counter staff keep on mention my credit card got problem can`t deducted on the Payment. And asking to re-purchase for the air ticket. I did call bank to double check on my credit card, yet bank staff did check for me and say nothing wrong on my credit card and the payment of flight charges of amount have been deducted on my card for the amount of $943.50 ever provide me the refer number X00198, after the call, wanted to show the staff for the transaction number, yet they don't ever want to communicate to me. And my friend have re-puchase flight ticket and re-do blood and covid-19 test to get before back to china. All of this is a extra cost. Very disappointed on singapore airline service. Now asking for refund, it just reply me with check and get back to me, after 2 weeks still no reply yet","Bad service staff","3" "2020-12-13T12:48:29-05:00","Desktop","2","review","Unfortunately due to Covid, SAL cancelled my flight to Europe. I requested a refund and this took some time to be received. Then when it was paid, it was in several separate amounts over a period of time. Flight, seats, stopover etc. A really disappointing experience for one of the worlds top airlines. Is it really necessary to refund, several different amounts over a period of time rather than a lump sum at once? This is not a good client experience. Its how a company deals with this pandemic that is important to see who you are really dealing with.","Slow processing of refund, then paid in installments","4" "2020-12-10T17:50:01-05:00","Desktop","4","review","Nice direct flight to hometown, I booked the Singapore Airlines flight but ended up boarding Silk Air, but it was still a good experience regardless. Felt fortunate enough because this was the only direct flight and the cost wasn't very expensive. It could take me more than 8 hours if I took another flight due to transitting, with this it only took 3 hrs for the flight, saved my time and energy. The in-dining experience was superb, food and hospitality were top-notch. Tho, there was no in-flight entertainment on this flight.","Nice Direct Flight to Makassar","1" "2020-12-08T16:53:30-05:00","Desktop","1","review","January 25 2020 I bought SIA business tickets to the UK for July 2020 and couldn't fly. I bought them through Fly365 who went bust at the end of Feb. Luckily SIA had already issued the tickets. In June I asked them about them and they said that the flight would not happen and I could use them to get credit for the same flights in 2021. Some time after that Ashton Chace (the liquidators for Fly365) asked them to refund the price of those tickets, which they did, and they voided my tickets. Now I have to apply for a refund to Ashton Chace, who say they cannot give any refunds. So SIA have issued me a valid ticket and then refunded to Ashton Chace without my permission. Ashton Chace should not have asked for a refund, and SIA should not have given it to them. I have lost $14000 and Singapore Airlines are to blame.","Ripped off by SIA","9" "2020-11-29T08:55:17-05:00","Desktop","1","review","I had booked a flight with Singapore airlines to depart from London to Sydney via Singapore, which was leaving in 2 days time... It was only yesterday when they had called me to confirm I had all of my relevent documents for my flight e.g. passport so it seemed very positive. My flight was all ""confirmed"" on my Singapore airlines account. Not even 24 hours later, I received a call and a guy advised that I was bumped off my flight, which was only 48 hours before I was meant to fly off. They then advised the next available flight will be in 2.5 weeks..... this was not an option for me as I need to get home for work. They were not apologetic at all and gave no sympathy over my situation. This has left me very distressed and I will NOT ever be flying with Singapore Airlines again.","MY NIGHTMARE CAME TRUE... Flight bumped","4" "2020-11-23T14:56:39-05:00","Mobile","5","review","The best time to travel during Covid19. Less travellers and the service on Business class was top! I ordered Muslim meals and it was satisfiying! My trip to Singapore was a heavenly journey and will travel again with Singapore Airlines soon.","The Best!","2" "2020-11-17T03:59:44-05:00","Mobile","4","review","After not flying for almost 7 months I finally take my first fight again from Hong Kong to Singapore. The entire process was a very pleasant one. I arrived at the airport and checked in very smoothly. The Singapore Airline lounge is closed but they diverted me to the Traveller Lounge bear Gate 6. The service was very good. When it come to boarding. The airline specially arranged for all the transit passengers to be boarded first as they were seated at the end of the plane. Then follow by the rest of the passengers. There was no mixing of the two groups of passengers and all necessary precautions was well taken. I was also given a personal safety bag with hand sanitizer, mask, etc inside. There were normal food served on the plane as before Covid 19. I landed in Singapore and the whole journey ewe a very pleasant one. Singapore airline has done a great job in ensuring all the passengers have a pleasant flight with safety placed at high premium.","Mr.","1" "2020-11-16T12:07:37-05:00","Desktop","5","review","We booked flights in August 2020 to travel to Australia in November. These flights were cancelled twice: the first time by a flight number change, and the second time by a process error. Thanks to Randi at Singapore Airlines Copenhagen; she ensured we were put back on our flights and worked hard to guarantee our seats. She then took my multiple calls calmly and empathetically when I was worried about changing arrival caps and our ability to travel. Without Randi in Copenhagen, we would never have made it home. Thank you Randi and Singapore Airlines.","Singapore Airlines got us home","1" "2020-11-15T01:40:24-05:00","Desktop","5","review","i have the best experience ever and it does not matter how much i say i would still say those people know how to make you come back and make you write this feedback they are just professionals and you can also say they are leaders in this field of aviation","when you get treated as a business class customer in the economy class you can not ask for more !!!","1" "2020-11-08T01:17:36-05:00","Mobile","5","review","Everything was perfect Service is amazing. Food brilliant with amazing wine list. Bed was comfortable and possibly best sleep I’ve had on a plane. Could not fault. ","The best first class I’ve experienced ","4" "2020-11-05T21:06:22-05:00","Desktop","3","review","Recently I flew from Bengaluru to Auckland on a repatriation flight chartered by the NZ government. I had chosen premium economy paying $700 extra. It was simply not worth it. The seats were not any more comfortable than the economy seats. In fact, I had downed the armrests of the neighbouring seats if they were vacant and happily slept in the economy section. In the Premium, I could not do it. No difference in the baggage limit. Same restrooms for both the premium and the economy. And what more, same food too! May be because of pandemic times. Even otherwise, I don’t think you should pay $700 for slightly more expensive food. Premium economy is just a euphemism for daylight robbery. Perhaps it was the middle-class-ness in me that thought the in-between class is worth. But no! Please don’t ever waste your money on this class.","Premium Economy is a mere rip-off!","10" "2020-11-02T08:19:48-05:00","Desktop","1","review","I wish i could give them a 0 star ..because of covid flights got canceld i called them to give me refund me they refunded me but after few days back they again charged me near about $400 dollars i send them my bank statements they guys are looking at total puchases instead of SingaporeAir","Refund related issue","3" "2020-10-21T23:07:45-04:00","Desktop","1","review","This is in regards to my flight )Singapore airline) booking under Yatra Reference Number 140106143815 & 130107620943. I have been highly disappointed with yatra services , no one replies and solves my problem , I want my refund anyhow , i have requested 100 times to give me my refund , if i contact Singapore airline they say contact yatra , if i contact HDFC smart buy they say contact yatra but there has been no response from your end . I am very much depressed because I have not been getting my refund , I had saved for years to go for this trip and at the end flight got cancelled and I didn't get a refund, I do not know whom to complain , no one takes any action. It's been more than 7 months. I have been asking for a refund and I haven't gotten any response.","I have not received my refund yet","3" "2020-10-19T13:10:36-04:00","Desktop","5","review","Unfortunately, we have not yet been able to take this flight. Due to COVID19, our long planned trip to Singapore and Indonesia has been postponed a year at the very least. So why am I writing this review? Because in a very difficult time, when it would be easy to let your customer service slip, Singapore Airlines has been fabulous to work with. With no argument, they have offered your choice of refunds, or credits for future travel with bonuses added to the credit amount. They have definitely earned our business in the future! Thanks Singapore Airlines!","As expected a great airline to book your travel with","4" "2020-10-17T16:43:07-04:00","Desktop","5","review","I booked my flight in July and was concerned if I would be bumped off the flight given the current cap imposed by the Australian government. I heard horror story that passengers booked Cathay and only been told 3 days beforehand that they are going to be bumped off as cathay oversold their tickets. Luckily this didn't happen. Singapore Airlines honored their service which is highly important. The flights were on schedule. Covid 19 measures were clear and I felt safe.","Reliable service","1" "2020-10-14T22:47:29-04:00","Desktop","1","review","Due to Covid, my husband and I have been in separate countries for the last 7 months, him in Cambodia me in Vietnam. My husband was due to fly from Phnom Pneh to LA this weekwhere I would meet him and we would then travel on to Mexico, but because of the ineptitude and attitudes of ground staff at PP this has not happened. We have been in constant contact with the airline since then requesting a refund - they refused him a boarding pass, saying because he travels on a UK passport then he is not allowed entry into the US. This is totally wrong, he only cannot travel to US if he has been in UK in the last 14 days (remember, he's been in Cambodia for the last 7 months). Yesterday I got that in writing from the US embassy in PP. I won't got into the attitude given - that's for another time and place. Back to the refund - they either want to charge us a cancellation fee, or we have to wait until they 'conduct a full investigation' before they will 'consider' issuing a full refund. This is not acceptable treatment from a 5 star airline, and far from what we would expect from Singapore Air","They used to be the best, but not any more!","4" "2020-10-13T23:46:53-04:00","Desktop","1","review","Singapore Airlines have been absolutely horrible with communicating and dealing with customers over the refund of money for flights during COVID 19 . We are still waiting for money we paid in August 2019 and are sent emails saying they have paid us and that the money will take 12-16 weeks to clear through the bank .The customer service people are just saying we are sorry but we are dealing with returning monies but nothing ever happens .Then they send an email saying they have sent the money and nothing comes . Its a nightmare and I will never travel with them again .Our flights were early June and its now mid October . they have had our money for 16 months !!!!!!","They have had my money since August 15 2019 and wont return it !!!!","3" "2020-10-12T08:14:52-04:00","Desktop","5","review","I didn’t think I could cope with such a long journey but the bed made a lot of difference. The staff were wonderful.","Wonderful trip to NZ","2" "2020-10-10T01:03:54-04:00","Desktop","4","review","This flight was the second leg for my brother and I on our international journey to Indonesia. After arriving in Singapore in the early hours of the morning, and then departing later (still early morning), we spent most of this flight in either dozing or in a daze from our lack of sleep. From what we both can remember, this one and a half hour flight from Singapore to Jakarta was hassle-free. All flight staff that we encountered were very friendly and accommodating. Breakfast service was part of the flight, however we both declined the offer.","Hassle-free.","1" "2020-10-10T00:22:13-04:00","Desktop","4","review","For my brother and I, this five and a half hour flight from Perth to Singapore was a positive experience from check-in to disembarkment. To begin with, we were greeted by Ivanka at check-in in Perth. Not only was she proficient in her role, but engaged us in friendly and funny conversation. She also helped me with the dreaded bag-tagging that I NEVER get right. Once we boarded the plane, the flight crew were amazing and again, made the experience very positive. We were served with both a snack (peas and crackers) and breakfast (season fresh fruit, nasi goreng Malay style friend rice with egg and chicken, a bread roll and jam with coffee) – and enjoyed the large range of in flight entertainment in a very comfortable setting.","Dreaded bag-tagging","1" "2020-10-09T18:04:46-04:00","Desktop","1","review","Singapore Airline has the worst customer service. They were once known to be good for service but maybe only when you are on the actual flight. However, I have dealt with them for the past 8 months and it has been nothing but a nightmare. Our flights to Japan in end of March was cancelled by the company due to COVID. We asked for our money back but they refused and made us select another date within 1 year. We told them it was not our fault, we were not the ones canceling the flight, it was them, yet they made us select a new date. We obliged and booked for November, hoping the whole pandemic would be better by then (this was when we were still in March 2020). Mind you, we had to pay an extra fee for the processing of selecting a new date. Now they cancel the flight again citing ongoing COVID19, which is fine. We tried to call them to get a refund. First of all, the wait time is ridiculous. The employee on the helpdesk were incompetent. One person says one thing but then hangs up ""accidentally"" So when I call back I get another random employee. Explained the whole situation and this new employee tells me they cannot carry out the transaction and deflect blame. They state that initially we bought the flight through a third party and had to go to them. We call that third party who state that Singapore Airline took over the money and processing when we made the date change and that Singapore has the fund and Singapore Air should be the one to refund us. What type of business are they running? They are making us go back and forth between them and each time we have to wait HOURS on the phone to speak to someone who speaks half English. If you were a professional company you would be the one handling the settlement between the third party and yourself on who to refund us instead of making us go back and forth. Also I paid that extra processing fee to change the date and Singapore Air specifically stated that they are the one responsible for the booking and refunding and alteration from now on (this was back in March) so now they change their tune. Singapore Airline. You are a piece of sh*t! Never EVER doing business with you ever again and I am still waiting on my refund!!!! You don't give me the service I paid for, you owe me my money back!!!!!!","Unwilling to refund money despite them canceling our flights!","3" "2020-09-30T20:15:20-04:00","Mobile","5","review","The Singapore Air A350 makes the 15+ hour flight comfortable and enjoyable. The cabin crew was polite and friendly. The food was good and their attention to social distancing and COVID precautions was much appreciated. Highly recommend this flight.","Great Flight. Amazing Cabin Crew","3" "2020-09-28T05:25:21-04:00","Desktop","5","review","I would like to commend SIA on its effort at handling COVID-19 payments well. My flight was booked for departure in June 9 and was cancelled due to the virus. I only called once just to check when my payment would be refunded. As of August 14, I received all my payment (cash and points) without a single cent missing for my cancelled flight. Will I fly with SIA again? Absolutely!","I got back all my money without even chasing.","2" "2020-09-27T21:47:45-04:00","Mobile","5","review","i flew back a couple of days ago with singapore airlines, all the way from new zealand to amsterdam. I was a bit scared to go because of the whole corona, but was met with such kindness and understanding by the phone operator even before I left which calmed my nerves. during the flight everybody was so kind and understanding, which is admirable because they are constantly being exposed to all kinds of people/maybe corona. everything was thought out off, even guiding us through singapore airport, so that we would never come in contact with anyone who was staying there (i was a transit ofcourse) forever grateful for all the happy faces and impeccable customer service. will always fly with Singapore Airlines","So impressed!!!","1" "2020-09-25T14:45:22-04:00","Mobile","1","review","Flown Singapore Airlines many times. I was due to fly on 6 July. Paid over $6,000 in September last year. Due to COVID enquired about refund several months ago to be told it will take 4-6 weeks as they are busy. Fair enough. Waited 2 months. Nothing. Many frustrating phone calls later to be told it will take another 12 to 16 “business weeks” to refund my money! I paid through PayPal as I believed it would be safer and this is apparently the hold up but nobody can tell me why. A simple enough question I would have thought. Shocked at the customer service and lack of empathy. They clearly couldn’t give a damn. The people I speak to on the phone obviously have a script and have very limited knowledge of what’s going on. I asked politely to be put through to a supervisor and was refused! Unbelievable. I’m sure they’ll pay me interest on my money!!!!","Appalling customer setvice","4" "2020-09-23T06:55:23-04:00","Desktop","5","review","This was the first time I’ve ever been on an international airline in my life and I can honestly say it was one of the best flights I’ve ever had, the seats where comfortable, airline hostesses were very friendly, the food was actually good, I would definitely recommend this airline.","Amazing","1" "2020-09-18T06:09:54-04:00","Desktop","1","review","Booked seats for nine family members in Feb '20 for an August flight from the UK to Houston Texas (USA) return. This was a two-week vacation for a family reunion. Singapore Airlines emailed in July advising of a high risk of flight cancellation due to COVID-19. We were mentally prepared for this potential outcome considering the WW implications of the pandemic. Singapore Airlines confirmed early August, a week before our departure date, the flight was canceled. if that was not bad enough...it is now September 18th, well over a month past our intended departure date, we have yet to receive a booking refund from Singapore Airlines. We have made multiple queries seeking confirmation of a refund date but have received no response to-date from the airline. Talk about disgusting Customer treatment. Do the right thing Singapore Airlines, cough-up our refund. Don't you think you've profited enough from us..?","UK to USA Flight Cancellation - Refund Still Not Received ...","4" "2020-09-14T05:09:28-04:00","Desktop","5","review","Due to CoVid, we had to cancel our flight. We requested for a refund and within a week Singapore Airlines refunded back our ticketmoney. Hearing all the horror stories about other airlines, where a lot of people are still waiting to get their money back since the outbreak of CoVid and don't even get a response on their emails, we were prepared for the worst. But Singapore Airline proofs to be a trustworthy company. Next time we go to Indonesia we will definitely travel with Singapore Airlines. Strong recommendation!","Great and trustworthy.","1" "2020-09-06T09:45:24-04:00","Desktop","1","review","We had to cancel our flight because the Singapore government introduced quarantine rules that meant that we would be confined to our hotel for our entire stay. We cancelled several weeks in advance of the flight, and the company took a £1,900 cancellation fee for a flight that cost £2,407! I am pleased to say everyone else we dealt with were much more reasonable, and mostly we got refunds or vouchers, but this was a punishing outlier! Beware.","The flight refund was almost as much as the ticket!","5" "2020-09-05T04:43:08-04:00","Desktop","4","review","With everyone trying to get home in the Covid crisis, this flight was full. That full my wife and I couldn't get a seat together, didn't mind as we were on it and heading home. She sat in the seats in front. As with the 3 previous Singapore airline flights in the last week, everything was excellent. The plane was was on time, clean, service was top notch, food was good, all was good in life. Id spent the last 14 and a half hours on the previous Singapore flight watching movies and then 2hrs transit time awake, I had the first meal then slept the whole way to Brisbane. Not much happening. Flight was smooth and uneventful and we got into Brisbane on time. Was very impressed with my 4 flights on this holiday with Singapore. I'd highly recommend Singapore Airlines as they were great. Good clean planes, great service, in-flight entertainment and food.","A full flight.","1" "2020-09-05T04:12:54-04:00","Desktop","5","review","Ad a lot of people did, we had to scramble to get a flight home to Australia, before Europe / England shut down and we got got caught and couldn't get home due to the growing Covid issue. We turned up at the airport in the morning and hoped we could get on the flight. The help desk staff were awesome in trying to get us on the flight. We were lucky as due to Covid restrictions, some people couldn't get onto the flight due to transiting through Covid effected countries. We had to pay a little extra on top of our already paid pricing as we were flying home 5 weeks early and out of Manchester instead of Amsterdam so this was OK. The flight was fairly ful but we were lucky to have a 3 seat block between my wife and myself. The 14hr flight was good, a lot of movies watched and great service and food. I would recommend Air Singapore as they were very helpful with great service.","Lucky to get on the flight","1" "2020-09-05T02:33:25-04:00","Desktop","4","review","After coming into Changi airport and worrying about a short connection, the team on our first flight made it so easy to get to our next gate. The plane was on time and we were soon up and winging our way to Istanbul on another A350. We thought we were going on a B777 but was happy with the plane as it is so new, modern and well appointed. Again, the service was great, food was excellent, entertainment great. It was another smooth flight. Its nice to get cheap flights on a full service airline. Seating was ok for a 175cm male adult. Got into new Istanbul airport on time feeling well refreshed and ready to start our holiday.","Another great flight.","1" "2020-09-05T02:21:43-04:00","Desktop","4","review","Great service, great plane, great pricing. We chose Singapore as we got excellent pricing for our flights from Brisbane to Istanbul with return flights booked from Amsterdam back to Brisbane. We weren't sure what to expect as when we started our travels, Covid 19 was just emerging. Check in was easy, very friendly service. I was particularly looking forward to experiencing the new A350's Singapore are servicing Brisbane with. I wasn't disappointed, what an excellent airplane. Due to Covid, the plane was very empty so we were able to have 2 rows of 3 seats to ourselves. We were able to spread out and have a great sleep on this leg. The staff on board are excellent and friendly. The seating was good, good room for a 175cm cm male. Food was excellent. The flight was smooth, no issues.","Great airline. Good pricing for a full service airline.","1" "2020-09-01T08:38:14-04:00","Desktop","1","review","My husband and I were to fly home from Houston on March 24 2020. The flights were ancelled because of Corona virus. We were notified 3 times of replacement flights only to have ach one cancelled literally at the last minute. We appreciate the problems at that time but when we tried to contact the airline we got a standard letter about how busy they were etc and would reply within 3 days. Of four or five emails we sent to them, we still have not had a reply to any one of them. Eventually we booked with American Airlines Houston to Dallas, Dallas to Heathrow, Heathrow to Manchester on May 10. The day before we were to fly the Heathrow to Manchester flight was cancelled so we got a train from Manchester.Trying to get a refund from Singapore Airlines for not using the return half of our tickets has been an example of dreadful customer service. We were obviously naive in thinking we should get half the return fare back each which would have been £240 each. The airline is giving us about half of that each, saying they have charged us for Manchester Airport taxes for landing and leaving and for other ""taxes"". We did not fly home with Singapore Airlines and we did not fly Heathrow to Manchester as the flight was cancelled. Trying to get an explanation of this has been impossible. We have not yet received any refund. We had also booked and paid for the same return trip to fly in September, these flights have now been cancelled but the promised e-mails to inform us of our options re moving the booking to next year or getting a refund have not yet turned up. Despite a flurry of emails from us to the airline to try and get this resolved we have been unsuccessful and have yet to see any refund. This is very sad as the planes, cabin staff, facilities such as comfort, food and entertainment are excellent and the route is very convenient for the UK to the USA. Just hope nothing goes wrong or you will lose out.","Dreadful customer service.","3" "2020-08-25T06:29:55-04:00","Desktop","5","review","I cant rate Singspore Air any higher for their level of communication and customer service during the pandemic. We were due to fly on 23rd October and the flight was cancelled far enough in advance for us to consider alternative plans. Brilliant communication and full refund, including seats purchased, within a couple of days.","Excellent service during Covid19","1" "2020-08-23T08:43:01-04:00","Desktop","2","review","They told me it only take 4-6 weeks for the amount to be credited back, its more then 6 weeks already and I still havent received the refund yet. So disappointed.","Still waiting for refund","2" "2020-08-21T09:19:05-04:00","Desktop","5","review","This is a lovely airline, the stewardesses in their neat uniform cannot do enough for you, and their smiles are so sweet. And the planes are lovely too with enough legroom not to really need spending more to get the ones at the front in Economy class. We flew late 2019 so had a full flight with lovely food and snacks. My wife is semi- disabled and we asked for the full assistance, so when you get to Singapore Airport on stopover on the way out, unless you ask for it, your own wheelchair goes to the next flight with your luggage. This is ok, but, you get taken in one of their wheelchairs to a drop off area inside the vast flat very large terminal which houses all 4 terminals, and dumped. I could have gone to get coffee visit toilet etc, but my wife was stranded for 90 minutes. The nearest shops were 50 yards away, unaccessible to her. The only up side is that when its time to board your next flight you get taken by someone who knows where they're going and when you reach your gate they push through everybody else to get to the front with me following behind going, 'sorry, sorry', to people. the trick is to ask for your wheelchair back at Singapore and it arrives out of the hold in a nice big plastic bag, so you can explore the large terminal and shops to your hearts content, there is even a smoking room 'inside' near the butterfly area-which is very hot!","Trip to Australia","2" "2020-08-19T19:05:16-04:00","Desktop","2","review","I am very disappointed with Singapore Airlines (SQ) which claims to be the World’s Best Airline. Paid the high price and full fare for the First-Class ticket and was refunded only 29% of the full fare without giving the passenger a chance to confirm/consent to the refund amount. Very poor customer service and communication. If a First-Class passenger is treated this way, I wonder how the business class and economy passengers are treated. Summary 1) March 23, 2020: SQ emailed me that my flight was cancelled due to Covid-19 situation. 2) April 5: I wrote back ""I would like to get a refund for my ticket. Pls revert."" My intention was to ask what was the refund amount and was expecting them to revert. 3) April 7: NO response from SQ so my secretary wrote asking a few questions about the refund process. 4) April 14: SQ unilaterally refunded the ticket without confirming the amount. As a First-Class passenger and there are only 4 first class seats in the flight to LAX, SQ could, in the very least, confirm with me the refund amount and obtain my consent before refund. And after I disputed the refund amount as being unreasonably low (not enough for me to buy another one-way first-class ticket back), they should have the courtesy to handle the communication with the customer better and in a more timely manner. So, I have requested for a reinstatement of my ticket instead of the refund on by emailing and calling customer service of SQ on June 5 and got a reply on June 30 that still under investigation. Current status as of Aug 20, it has been one and a half months and still NO REPLY from SQ. I hope the Management of SQ will see this review and take immediate action and contacting me at ChantanaL9@gmail.com.","Very poor customer service and communication","6" "2020-08-18T12:16:20-04:00","Desktop","5","review","We were due to fly to Australia in October. We cancelled the flight 3 days ago, and the Zurich office refunded us the flight fare within 2 days. Should we be able to travel to Australia next year, we will definitely travel with Singapore Airlines","Great service refunds","1" "2020-08-15T01:03:37-04:00","Desktop","5","review","Never had any problems with Singapore Airlines that's why we always choose to fly with them long haul. We are very happy that we received first class customer service for our economy flights. Always best to book direct with the airline company. Singapore Airlines website tells you all the information you need for flight cancellations due to Covid. We got our full refund within a week of requesting for it.","Flight refunds","1" "2020-08-14T22:06:22-04:00","Desktop","5","review","My husband and I were due to fly to Moscow in October this year. Unfortunately our trip has been cancelled. I would just like to pass on our thanks to the staff at Singapore Airlines for the speed with which they are handling our refund. Thank you","Great service","2" "2020-08-13T00:29:50-04:00","Desktop","1","review","Our flights were cancelled and 3 months later we are no closer to getting a refund or even knowing when it will be coming. Apologies don't pay bills.","Truly appalling customer service.","3" "2020-08-07T05:22:58-04:00","Desktop","1","review","I paid for a return flights from London to Brisbane in August 2019 through The People's travel agent in London.I was scheduled to return home on the 7th of May 2020 via Singapore. However,I received an email from Singapore Airlines on 20th of April 2020 to say my return flights were cancelled. Singapore Airlines had been extremely unhelpful to me, I was left stranded. No alternate flight was arranged nor any support or assistance provided by airline or travel agent. I had to buy a separate ticket from Qatar Airline in order to return home safely on 7th of May 2020! I had no refund even though I wrote to the CEO of Singapore Airlines (Mr Goh) in May 2020 to complain which was totally ignored. Singapore Airlines provides very poor customer care and services. I will not travel by Singapore Airlines again and will not use the travel agent.","Left Stranded abroad by Singapore Airlines, with no help or refund","7" "2020-07-31T15:54:06-04:00","Desktop","5","review","Seating was comfortable, my special meal arrived before the rest of the economy class meals and was cooked to perfection. No problems at all","Best ride to the Far East","2" "2020-07-31T09:19:20-04:00","Desktop","5","review","Clean, service very good ,good choice of food, drink choice very good to from soft drink to spirits and beers","Lovely relaxing flights every time","2" "2020-07-30T00:42:11-04:00","Desktop","5","review","Travel Period: July 17, 2020 Flying from / to: KIX to KUL Don't know how to describe my feeling when I'm checking in at the counter at the airport, walking to the waiting room, and finally boarding. My trip back to Malaysia (KUL) has been planned since last year December 2020. Unfortunately, due to COVID, my flights have been canceled for 3 times by all different airlines (Singapore Airlines, Malaysia Airlines, and also AirAsia). I have been waiting for the airlines to bring me home since April 2020. And finally, the 4th booking that I have made via Singapore Airlines successful and the flight is on schedule. All the process goes well and very good service. I don't know how to express my thankful feeling to the Airlines and also all the staff (ground staff, stewards, pilots, customer service center and etc), the plane is very big, which can accommodate more than 300 passengers but Singapore Airlines operated this flight with only a few passengers on the flight and brought us home. I would like to say Thank You Very Much to Singapore Airlines. I will always support Singapore Airlines. Thank you very much to all the staff who put in an effort to arrange this flight for us.","Thank you very much for brought me home!!","1" "2020-07-28T05:13:24-04:00","Mobile","5","review","Best crew, food, service and seats. On-ground service also best. Totally recommend!! I have travelled with them more than 12 times but no complaints :)","Amazing!","1" "2020-07-21T23:28:22-04:00","Desktop","5","review","Flights from London to Bali via Singapore were cancelled, within 2 weeks of contacting Singapore airlines, refund received in full. Amazing customer service, 2 phone calls from their office to keep me fully informed..... will 100% book again!!","Refund Received","1" "2020-07-19T02:24:39-04:00","Mobile","5","review","Refunded our tickets in full. So what it took a few weeks but they kept us fully informed. When this is all over, we will only travel to Europe/ Singapore with them as they have proved to be most trustworthy, and their planes and service is the best in the business. Thanks again SIA.","SIA are the best","1" "2020-07-18T20:50:14-04:00","Desktop","5","review","I purchased two nonrefundable business class tickets NZ-AMS return before the coronavirus stopped our plans. We notified Singapore Air that we did not want to fly. Received an immediate reply with instructions on how to apply to get our money back. Full repayment into my account on the day we should have flown. Excellent service.","Outstanding customer Service","1" "2020-07-16T21:07:35-04:00","Desktop","1","review","Flights cancelled by Singapore Airlines in May 2020 - requested refund and still waiting, more than 3 months later. Lots of emails, asking me to be patient - if Qatar, Cathay Pacific and Qantas can refund within 3 wees, why am I still waiting 3 months for Singapore Airlines. They are in breach of Australian consumer law and are happy to hold on to the nearly $14,000 I paid them last year. Beware if booking, no refunds if they cancel flights.","Refusal of Singapore Airlines to Refund Cancelled flights","8" "2020-07-11T03:07:55-04:00","Desktop","1","review","Having been a loyal customer for 20 years and a loyal business traveller for 10, I have always found the airport and flight experience to be good. Between 2000 and 2005, I had to make use of the London and Singapore ticket offices, which I can only describe as being hopeless at best. During a check-in in 2005 in NZ, I was asked by the check-in supervisor what my opinion was of the airline, so I indicated the excellent airport & flight experience and said it was completely let down by the ticket offices. The supervisor gave me a business card and asked me to email direct going forward. So from 2005 to the end of March 2020, all was well. In March 2020, all the staff were let go, which meant a return to using London & Singapore. This is an even bigger disaster than it was back in 2000-2005. Despite having cancelled $20,000 worth of tickets, they have been completely unhelpful. They won't re-book anything without additional $3000+ per ticket (even though this is illegal in some of my countries of origin). Just goes to show loyalty doesn't mean anything in Singapore Airlines land...","From five star to zero","8" "2020-07-09T17:57:40-04:00","Desktop","5","review","I flew economy Melbourne to Hanoi return night flight. Very happy and a pleasant flight. Had a row of seats to myself. The A380 cabin was clean and did not look to be very old at all. Range of entertainment options was great. 2 meals served and had vegetarian which were both fine. Plenty of water offered and the crew were polite and professional. There were hot towels and blankets and pillows! When I fly with Singapore Airlines I am always able to sleep during the flight. And arrive refreshed at my destination.! The food and crew were amazing. Overall a great way to fly.","Service with a smile,economy worth the price.","5" "2020-07-08T05:33:24-04:00","Desktop","1","review","Despite several emails I have yet to receive a refund from the airline for $2,500 I paid for my wife and myself to fly roundtrip to Bali. The flights were cancelled by the airline in May 2020. I am concerned that Singapore Airlines has financial difficulties and may not be in a position to pay refunds.","Withholding refund from cancelled flights","5" "2020-07-04T12:29:40-04:00","Desktop","5","review","First of all, Singapore Airlines arranged my flight to Germany during the covid period. Especially thanks to Shahira who has worked hard to get me back to Germany. However, I am not satisfied with the workers in the Singapore head office as they were unfriendly. I will always fly with Singapore airlines.","Great airline","1" "2020-07-01T14:32:20-04:00","Mobile","1","review","My 87 year old father booked with Flight Centre for return business class fares. They were due to join princess cruise which was cancelled and have a full refund for cruise and accommodation. Singapore Airlines will not return a cent of fares over $7000 for two elderly people. Appalling on any level.","Dont use Singapore Airlines","6" "2020-07-01T06:23:18-04:00","Desktop","5","review","Couldn't fault the Air Stewards and Stewardesses, they were excellent on all journeys from Manchester to Singapore then on to Perth and the same with return flights so no complaints there, very impressed.. But just be aware, I didn't think to check because I thought Duty Free could be taken into most countries from the start of your journey. I bought quite a lot of Duty Free from Manchester Airport only to find when we arrived at Singapore Airport to change flights that we were not allowed to take the duty free through as we had not bought it at Singapore Airport. I think the Duty Free Staff know this at Manchester but don't warn you, even though I had discussed were we were flying to. Funnily enough, the Tobacco Duty free staff did warn us that you were not allowed to take more than a packet of 20, so the Airports do know. Certainly a lesson learnt, and on this occasion, I was allowed to take it onto my final destination, but be warned not all duty free staff would be so obliging, ~","Singapore Airlines Duty Free Allowance","1" "2020-06-30T04:30:12-04:00","Mobile","1","review","Singapore Airlines cancelled our business class flights ADL to LHR more than 8 weeks ago but have not yet provided a refund. I repeatedly write querying refund but only receive an automated message saying be patient. At the same time they are taking money for new bookings in 2021 but I haven’t received one cent of the $13,000+ paid for now cancelled flights. Adelaide SIA office does not answer calls and no response to multiple emails. Will never use this airline again and urge anyone to reconsider booking with them as they clearly have no intention of refunding cancelled flights. ","DO NOT BOOK","6" "2020-06-30T03:38:43-04:00","Desktop","1","review","we cancelled in March before we flew as Thailand was asking all passengers to self isolate and not allowing people in from France where we are based, airline was very unsympathetic ands we lost all our money despite being loyal customers. We have basically been penalised for being sensible , will avoid flying with them again.","Bad Customer service","5" "2020-06-28T19:30:11-04:00","Desktop","1","review","In light of the lockdown in many countries in March including my own (UK) which sparked a lot of flight cancellations, I decided to request a full cash refund from Singapore Airlines via my travel agent and then through them direct from the start of April. For the initial weeks they were telling me that a cash refund could not be offered and I could only re-book or be offered credit towards booking another flight. They were in fact acting unlawfully at this point and after three weeks they then decided to officially cancel my flight (due to take off in early May) and agreed to process a cash refund. It has now been three months since I initially requested a cash refund from Singapore Airlines via my travel agent and there appears to have been no movement from the airline. Singapore Airlines advisors are in fact being instructed to delay/lie to customers by saying that they have been in touch with travel agents to issue refunds without having actually done so. I have personally received time dated copies from my travel agent getting in contact with Singapore Airlines in early April and they have received no communication from the airline has been received thus far despite me being told by an advisor at the airline confirming that they had been in touch with the travel agent to issue the refund, this was around a month ago. Not only are Singapore Airlines now lying but they are also breaking the law and I have had no choice other than to make contact with the financial ombudsman and report them to the Civil Aviation Authority. For anyone reading this review, I urge you to think twice before booking through Singapore Airlines as it is unlikely you may never see your refund should these outstanding circumstances occur again in the future.","Do not book with these scammers!","9" "2020-06-22T19:42:27-04:00","Desktop","5","review","We wanted to try the Singapore Airlines flight to NYC so we booked on this flight which seems to have only Premium Economy seatings. The seats were great and legroom adequate. Service by the flight attendants were great as usual. The in-flight entertainment was a great help as other than sleeping, not much you can do on the plane (to anywhere for that matter). Will fly this route and airline again!","Best flight I have taken!","3" "2020-06-21T00:41:15-04:00","Desktop","3","review","Singapore Airlines is deservedly a 5-star airline for many reasons. It's hard to stay ahead when it's a benchmark for other airlines, but one area it has featured heavily is a renewal of its inflight cabin experience. We flew this return following a family holiday, and I was quite excited to experience the new slim line seats on the airline's newest Airbus A380. First, the good stuff. Fantastic inflight entertainment, decent-to-good meals (even for economy) so that going hungry is almost unknown, clean suroundings, and service from the flight crew was all we've come to expect - friendly, guest-oriented and helpful albeit a little robotic at times. The rather unexpected issue was actually the new economy seats. In their upright position, we found them fine with adequate room (if there is such a thing these days). However, the seats reclined in a such a way that when the fellow passeger in front does so to the maximum, the inflight screen came very close to one's face. This automatically limits the personal space it a little tricky to get out of one's seat. And what's worse, my fellow passenger below didnt take kindly to me reclining my seat and shoved back with enough force that it forced my seat back to its near-original upright position (I didn't even realise this was possible until this flight). Obviously, this made for some tension between us. While I can certainly understand how he felt (after several months of cooling off), I have to say that this would qualify as my most disappointing flight so far on this legacy airline.","Generally good but beware of a potentially unplesant issue","3" "2020-06-20T18:00:59-04:00","Mobile","5","review","We took this flight last December. I must admit, I was slightly concerned about the length of the flight, which averages 18.5 hours. But as both a pilot and seasoned traveler, I also was well-familiar with the cabin of the A350, and knew that even in Premium Economy, I was likely to be reasonably comfortable. (On this flight, SIA only offers Business and PE.) The hard product was solid, just as I knew it would be. The pitch and width of the seats, coupled with the generous recline, made the flight mostly pain-free. The “book the cook” option, amenity kit, and generally solicitous service made the trip as pleasant as possible. The crew are not only professionals, but also clearly proud of their five-star reputation—and it showed. I would recommend this flight; though I’d also point out that there is no other choice for a nonstop NYC-Singapore flight. Although it isn’t too difficult to get up, walk around, and stretch from time to time, I would suggest business class if you can afford it. The ability to lie down, stretch, and sleep horizontally would have been even better. ","Longest Scheduled Flight in the World","1" "2020-06-18T06:18:14-04:00","Desktop","5","review","I wanted to say thank you to Singapore airlines for a great refund experience. Straight after my flight was cancelled I was emailed with details on how to apply for a full refund. It was a quick and simple process which I wasn't used to for airlines! I called a month later to ask about the refund and a few days later had ALL my money back, a lot quicker than the 4-6 weeks they said it would take. Friendly and efficient. Hoping to fly with you soon!","Lovely customer service and quick refund:)","1" "2020-06-16T21:20:36-04:00","Desktop","5","review","Just want to give kudos to Singapore airlines for refunding us our tickets, and not taking any cancellation fees etc. We originally opted for a credit because I broke my ankle and couldn't fly because of complications but changed our minds when Covid broke out and asked them for the cash back. Great response and we will happily fly with them again as soon as the world settles down and borders are open.","Well done on refund","2" "2020-06-15T02:23:16-04:00","Desktop","5","review","So, I had this trip aligned for family leisure vacation and we booked this airlines. ⭕The staff was : 1.Proffesional at briefs. 2.Polite and patient. 3.Due diligent. ⭕The food was: 1.Warm & Freshly served. 2.Acompanied by best dessert. 3.Flexible menu option. ⭕The attendants were very active in serving drinks and munchies. RECOMMEND: PERFECT 10.","Hospitality at the best.!","1" "2020-06-14T06:27:57-04:00","Desktop","1","review","Refund agreed to months ago but basically been ignored since and they are keeping the cash. Normally a good airline and probably short of cash but has behaved badly in this situation by keeping their customers fares.","Not refunding tickets","6" "2020-06-14T00:24:15-04:00","Desktop","4","review","Flying to London on Singapore Airlines, we had several options with regards to the choice of plane. We opted for the Airbus A380 instead of the Boeing B777ER as the former had a 2-4-2 seat configuration in economy class. The seats were the older version of economy seats and I was eager to contrast this with the newer slimline seats that were installed in the newer A380s (more of that in another review). The configuration also allowed our family of four to occupy the entire row of middle seats at the back of the plane. The flight usually takes about twelve hours and this flight was no exception. We left a little late in the morning but the pilots managed to make up a little time in the air so that we were a few minutes arriving at Heathrow. As usual, the inflight entertainment was top notch with enough shows to (possibly) keep one occupied during a life time of flying. Meals, while tasty, were not spectacular, and this is one area that the airline lags behind some others, in my opinion. One issue we had was that while most passengers opted to keep their shades down (due to the intense sunlight at thirty-plus thousan feet), one passenger decided to leave hers up all the way which made for a somewhat uncomfortable glare. Nevertheless, the crew were efficienct and helpful and managed to keep everybody reasonably happy.","A very good flight by world standards","3" "2020-06-11T03:03:39-04:00","Desktop","3","review","This was the return leg of a weekend trip to Manila in Feb 2020. Operated on a B787-10 aircraft. About 80% full. Very late departing Manila and consequently ended up arriving about 30 mins late into Singapore, with further delays at the gate. Decent meal of beef stroganoff with vegetables. They ran out of drinking water on the flight though which wasn't great. Good entertainment system once again. But being so late for a late evening flight is far from ideal.","Manila to Singapore on SQ921 in Feb 2020","1" "2020-06-10T05:54:23-04:00","Desktop","4","review","I had booked flights to travel with my family (5 of us) to New Zealand on 02/04/2020. Then Coronavirus took the world by storm and air travel was in turmoil. Borders were closing and anyone who could travel were told to isolate for 14 days on arrival. First Singapore Airlines offered to extend the validity of tickets for a year if an online form was completed (at this point our flights were still operating ) which we did. We were given extensions until the end of March 2021 and then a few weeks later, until the end of June 2021. Although not ideal we felt it was the best option. As things got progressively worse our flights were then cancelled and the SIA website said people could now request a refund by completing the (very easy) online form again. We decided this was now the best option for us and the forms were sent off. An automated reply was received saying it would take several weeks as they were working in order of flight departure. About 6 weeks after, we received an email saying the refund was being processed and to expect the payment up to 4 weeks after receipt of the email. Within 4 days all money had been received. I cannot praise SIA highly enough for their efforts, in a very difficult time for everyone. Not once did I have to speak with anyone regarding the refund - I just had to be patient! Well done SIA!! We always travel with them on our trips to the Southern Hemisphere and hope it won’t be too long before we can book with them again.","Cancelled flights because of Covid-19","1" "2020-06-05T01:44:22-04:00","Desktop","4","review","This was the outbound leg of a weekend trip to Manila, it being around 10 years since I last visited the city. Managed to do a flight redemption using SQ points for this one. Flight was about 80% full. Operated by a B787-10. Departed slightly early and arrived 25 mins early, so that was a great result. Empty adjacent seat. Ok food (pork and mashed potato) Decent movie selection. Definitely better to be on SQ for a weekend trip than on a budget airline.","Singapore to Manila on SQ918 in Feb 2020","1" "2020-06-05T01:24:39-04:00","Desktop","1","review","I am still waiting for an sollution. My flight to Bangkok was 2 months ago cancelled, but I can not reach my agent and Singapore airlines do nothing ! How different with the low budget company AirAsia. My flight was not cancelled. But you could altready apply for a credit. You can learn from this Singapore Airlines. You claim that you have the best service, but there is no service at all.","Do not have any service in this crisis","3" "2020-06-05T00:29:14-04:00","Desktop","3","review","This was another almost full flight, this time operated on an A380. We were very lucky to have an empty adjacent seat which made it a more comfortable journey. Good service, a decent meal and decent entertainment on board. Definitely quieter on the A380. Arrived about 25 mins late, and a surprisingly long wait for the luggage at Singapore airport. Otherwise all good.","Tokyo to Singapore on SQ637 in Feb 2020","1" "2020-06-04T20:17:50-04:00","Desktop","1","review","We booked flights in April 2019 for a March 2020 holiday. Day before we were due to depart Singapore Air cancelled our flights. Now 5th June and still waiting to be refunded or them to even say we are entitled to a refund. We have been chasing them and Wotif for months on end with both companies pointing the finger at each other as to who won't agree to the refund. Singapore Air won't talk with us and say to contact Wotif, Wotif say Singapore Air won't give them a response. So what are to do?? We go around in circles with both companies leaving us no choice but to go down the legal path and to take both companies to Qtac. Office of Fair Trading have already ruled in our favour but as they are not a court they cannot force Wotif /Singapore Air to pay up.","Read reviews before booking this airline.","4" "2020-05-30T06:45:12-04:00","Desktop","1","review","I spent 595sgd for one way ticket going to manila(originally going to Davao but flight cancelled) and was expecting great service. I was surprised there was no meal served. Each passenger was given only 2 bottles of water and some crackers.","2 bottles of water is not enough.","3" "2020-05-29T17:03:29-04:00","Desktop","5","review","Have flown Singapore Airlines in all classes of service for 35 years plus. Their coach still outperforms all others, business class is still number 1 and their 1st Class is......1st Class.. When you fly ""locally in Asia,"" the same service is always apparent, not a come on because its International. across continents. Recently I had to cancel some flights due to the pandemic, Singapore Airlines is the ONLY airline repeat ONLY airline that gave a full refund. This included a major Irish operator and a a vacation travel type operator.... Typical Singaporean response, clean and clinical, no waffling and if electronic or verbal the experienced performance expected from them. They explain the refund system is lengthy time wise, so no surprises.. Back to normal schedules and freedom of flying Singapore Airlines Internationally will be my only selection. Great Job guys!!!","Singapore still the best","2" "2020-05-28T13:01:33-04:00","Mobile","1","review","I thought we were making a safe choice booking flights with Singapore Airlines in January before COVID blew up. However, on reflection I will not use them again. We are due to fly in 5 weeks time, which we obviously will not be doing, and they dont want to release any flight schedules or provide credits to people who booked before COVID. Never get a real response from a person, just the same copy paste reply saying they will review their schedules and to keep checking....schedules make no difference to us, we wont be going on our holiday regardless. Expected more from this world renowned airline. Really disappointed.","Handling of COVID situation appalling","4" "2020-05-26T07:08:07-04:00","Desktop","1","review","My boyfriend and I choose to fly with Singapore Airlines for a trip to Japan this year after having a great experience last year. We have encountered various issues in trying to acquire a refund since travel has been banned to Japan due to the pandemic. First, we spent over an hour on hold and we’re charged over $100 in international phone charges without having our issue resolved by customer service. Next, we tried using the online portal to request a refund and never hear back even though our trip was supposed to have started earlier in the month. Finally, we reached out to them on Facebook messenger. We needed update our payment information since we have been issued a new card since we originally booked our flight a year ago. We explained our issue to the representative and they said we needed to send messages in smaller question since they didn’t understand English. Next they told us we needed to get a letter from our bank and file and appeal in order to update the payment information for the refund. They also said it would take them a while to send me the form so I could not get started. This process has taken place over the course of three months and we have yet to receive a refund. While we enjoyed our flight last year, the atrocious customer service will definitely make us think twice before booking with Singapore Airlines again.","Terrible Customer Service. Think twice.","6" "2020-05-26T02:01:23-04:00","Desktop","4","review","Wonderful service on our trip out to New Zealand via Singapore, flight left and arrived on time, check in was easy and smooth. Sadly, Singapore cancelled their flights from Christchurch, NZ, before we were due to leave due to the pandemic and we're still waiting for a refund (2 months on). If not for this, we would mark them up to 5 stars.","Great one way but failed us on return","3" "2020-05-25T03:01:00-04:00","Desktop","5","review","Due to Covid-19 all four of our flights from Perth to Hanoi were cancelled. Singapore airlines provided an easy online process to claim for a refund. Money was deposited into account 8 days after the last flight date. Could not fault the service and looking forward to rebooking next year.","Flight cancellations, excellent communication and prompt refund","1" "2020-05-17T22:23:49-04:00","Desktop","4","review","This was a flight with my son from Singapore to Tokyo Narita in early Feb 2020. Operated on a B777-300ER, seated in Economy up in the back section. Flight was almost full - no empty adjacent seat. I opted for the Japanese meal which was decent enough. For my son I'd already pre-ordered the kids' meal, which was also adequate. Ice cream served after the meal was good. Excellent entertainment selection and no problems with its operation. Landed 25 mins early but were kept waiting on the tarmac for a gate to become available (not the fault of the airline). Ended up at the gate around 10 mins ahead of schedule. Quite fast to disembark and no issues with delays at immigration.","Singapore to Tokyo on SQ12","1" "2020-05-12T08:21:30-04:00","Desktop","4","review","I flew solo with Singapore Airlines on the 11th March to Singapore and returned to London on the 21st March, so my first experience of flying with Singapore Airlines was at a strange time. The flight out I had booked extra legroom but there were so few people on the flight everyone in my section of the plane had 4 or 3 seats to themselves depending on where they had moved to. The staff where taking precautions and wearing face masks but where still very attentive and looked after everyone well. You are given a menu that shows what meals will be served on your journey as well as snacks and drinks which are unlimited and can be requested at any time. The food was good and I can definitely recommend the Singapore sling. I really enjoyed all the films that where on offer and had plenty to watch on both journeys. On the way out I managed to sleep having had four seats to myself. The return journey was a full flight but despite this I rested and the flight went by very quickly, the seats are very comfortable. I did have to fly home a little earlier then expected due to what was happening with Covid19 and my daughter spent 5 hours on the phone trying to get my flight changed with Singapore airlines in the UK, this was not an easy task as the person she was speaking despite being given 3 separate cards with funds on could not get the payment through and kept putting her on hold for very long periods of time. Eventually my daughter insisted on speaking to a manager who got the payment through immediately! I was unable to change from one flight to another, I had to purchase new flight at a cost of another £485.00, I am currently in discussions with Singapore airlines re this. I very much enjoyed my flight with Signapore Airlines from London to Singapore and the return and would definitely fly with them again. I flew to Bali with SilkAir","Flew in March prior to lock down","3" "2020-05-12T00:05:19-04:00","Desktop","2","review","Requested a refund for cancelled flights about a month or so ago but still waiting for refunds. They say they are processing them based on departure date and our departure is about a week away., Normally I love Singapore Airlines and I understand the situation we are in but we have had refunds from other Airlines and Cruise Companies but Singapore Airlines has been far the worst as far as getting a refund.","Still waiting for refund","5" "2020-05-04T06:07:32-04:00","Desktop","4","review","Flew back to HK during CNY for a quick visit to the family. Inflight service was still decent despite the whole crew being in masks. This was still the initial stage of Covid so the atmosphere was tense, but we got there...","Always reliable","2" "2020-05-01T23:50:31-04:00","Mobile","5","review","It was a short but good flight with 2 young kids . Staffs were very attentive and polite to my special requests for the kids . Recommended for mothers with young children flying ! ","Short and comfortable ","2" "2020-05-01T12:02:26-04:00","Desktop","5","review","Unfortunately our trip got canceled due to C 19. Singapore Airlines contacted us in a timely and offered re booking, credit or refund as options. Since we don't know when we'll travel that route again, we choose refund and got it with no hassle.","Canceled Trip","2" "2020-05-01T01:08:09-04:00","Desktop","5","review","This was a trip for our wedding shoot in Taiwan right before the pandemic went cray cray. Flight there was a little emptier than usual and there was an empty seat next to us. Legroom was alright, and this was a newer plane with touch screen entertainment that could connect to the app on your phone to sync your favorite movies and music. Service was great as usual and the flight was over before I knew it. The trip back was right after the mandatory stay home notice so the plane was about 70% empty and we had almost the entire back section to ourselves. Take off was ahead of schedule and we landed early. Peaceful flight and even extra dessert was had.","Amazing flight","1" "2020-04-30T09:07:31-04:00","Desktop","2","review","Please beware of this, they have absolutely no incentive to keep you on your present Krisflyer status, even if you have not even accrued more needed miles in previous years to re-qualify you for the same status. If you do go above and beyond what is needed, would recommend you fly with other airlines as you may get better treatment.","Krisflyer program","2" "2020-04-28T13:56:03-04:00","Desktop","1","review","we were denied boarding due to Visa issues and nobody from SFO singporeair staff responded to our questions/concerns. they just ignored us and our questions we reserved front row seats ahead of journey, they still deducted money even though we were denied boarding. when called customer care they said they dont refund whatever is the case we managed to get visa and move the trip to 2 days after with extra charges, the SFO staff made us waiting for almost 1 hour as their credit card system is not working. even though i offered to pay online they did not accept flight is good but they dont serve food on time. they only served 1 meal and 1 breakfast for 17 hour flight. the first meal they served is after 10 hours after flight started although flight is good, i do not recommend singaporeair as staff and response is very poor and in flight meals service is very bad","POOR SERVICE AND CUSTOMER RESPONSE","5" "2020-04-23T10:04:05-04:00","Desktop","5","review","We’d flown to Singapore on Thai Airways, but decided to use Singapore Airline for the return, to avoid a long wait in Bangkok (Thai cancelled a good connecting flight). We were much happier with the precautions against Covid-19 in Singapore compared to Thailand. The flight was very comfortable, and we had adequate space in our seats. There was plenty of TV entertainment, but the earphones were cheap and nasty (not as good as on Thai). There were adequate toilets, and we didn’t have to queue for more than a minute or two. I do wish airlines would state the number of passengers per toilet. I’m disabled and this is very important for me. When I checked the seating plan, I thought there were inadequate toilets, but there were more toilets than the seating plan showed! Toilets and the whole plane were very clean throughout the trip. It was a night flight, and we were offered drinks when we were awake on many occasions. The food was tasty, with a choice of Western or Eastern meals. The plane was modern. After using Thai Airways, I was very impressed with the standard of care I received as a disabled person. We were greeted when we entered the plane, and escorted to our seats, the stewardess carried our cabin baggage for us, and stowed it in the overhead locker. Before landing, she came to our seats and explained the procedure (we stay seated until other passengers have left the plane). She then came when the plane had emptied, collected our baggage and escorted us to the exit. We’ve flown with Singapore Airlines repeatedly, and once again felt we had an excellent flight.","Excellent service, especially good for the disabled","3" "2020-04-23T05:20:23-04:00","Desktop","4","review","Singapore to Sydney on SQ221 Airbus A380-900. Flight time 7hrs 45mnts. Flight was on time. Check in and disembarking was smooth. Cabin was clean and had all the basic amenities for a comfortable flight. Flight crew were so welcoming and attentive. in flight food was decent with one main meal and a snack. The drinks menu was impressive with Singapore airline's signature cocktail. Seats were comfortable and in fight entertainment was up to the expectations and had a decent collection of movies on board. Had a great time flying with Singapore airlines yet again.","Singapore to Sydney on ""SQ 221""","1" "2020-04-21T03:25:51-04:00","Desktop","4","review","A very pleasant experience, treat with respect on a spacious clean aircraft, with professional and friendly staff. We travelled economy but the food drinks and crew were first class. ","High quality airline","1" "2020-04-18T18:41:51-04:00","Desktop","4","review","Good to be back on SQ again. Operated on an A330. Flight seemed to be quite full. In flight meal of fish and rice was nothing special. Good entertainment system with up to date selection of movies. Departed around 15 mins late due to waiting for connecting passengers. Arrived around 10 mins late. Very good service as always.","Singapore to Denpasar on SQ948","1" "2020-04-16T06:06:30-04:00","Desktop","3","review","Travelled out to New Zealand with this airline, however they cancelled our return flight and did not offer to help us find an alternative return flight. We are still doing battle to get a refund for unused return flight. The cabin crew were very helpful, food ok,","Deserted us","3" "2020-04-16T04:19:14-04:00","Desktop","5","review","Exceptional service is the normal with singapore Airlines. we flew from Heathrow to Singapore and experienced the usual high standards of service from all the flight attendants. Our transfer time at Singapore, although veru short on time, was faultless. The Ground Staff ensured everyone was clear on their transfer process and assisted wherever needed. Our second leg flight was with Silk Air, (Singapore Airlines budget airline), and this flight although not as luxurious, was operated with the usual Singapore Airlines high standards of customer service from the flight attendants.","Excellence,as usual.","2" "2020-04-15T08:02:36-04:00","Mobile","1","review","I booked ticket with SG Airlines and yet they are not sending confirmation of how was your flight going on due to COVID Crisis every time you call for assistance only operator stereotype response only only answered and not helpful.. You should much more assistive and show concern of all your customers and make show YOU GIVE EMAIL UPDATE OR INTOUCH with your client if the flight will be still available for them. Don’t just post update on your site CONNECT WITH your customers respectedly....Ridiculous..! ","VERY POOR SERVICE & RESPONSE","6" "2020-04-15T00:08:16-04:00","Desktop","4","review","We flew out to New Zealand via Singapore and the flight was fine. Staff were pleasant, food fairly typical for an airline, entertainment reasonable with a seat back screen and we arrived on time. Coming back we were scheduled to depart for Christchurch, but our flight was not available due to restrictions imposed by the Singapore government. We had previuosly tried to get an earlier flight but contacting the airline had proved impossible. They would not answer the phone or return calls. Email messages were not returned. The chat option on the website was manned by Artficial Intellegenge and could not answer specific questions. The website says that there is an office at Christchurch airport, so we drove 500km to speak to them, but there is no interface with the public. However four days after our schedulke departure, the offered us a ticket home on a flight from Auckland, which we accepted. So, while their customer service is dreadful, they did get us home, which is more than can be said for some other airlines. Would I use them again? In normal times, yes.","Hounered the ticket","2" "2020-04-13T18:49:03-04:00","Desktop","1","review","Very disappointed for the costumer service staff and help. We will don’t used this airlines anymore after this situation covid-19 getting better.","Bad costumer service","4" "2020-04-13T01:38:11-04:00","Desktop","2","review","After flying Singapore Airlines in 2019 to Japan from Perth, W.A. we found that the leg room and seat cushions were terrible for tall people in economy. We were intending going on another overseas trip to China in May but that was cancelled. The tour company had booked with Singapore Airlines again so we directly booked extra leg room seats on all of the 4 flights this time. After the tour was cancelled by the tour company, we called Singapore Airlines to cancel these extra leg room seats and received a mixed reception that included when the tour company cancels the flights we can get a refund after 5 weeks. So when the tour company did cancel the flights we called and made out forms to Singapore Airlines and that achieved over numerous phone calls and forms the answer that because the tickets were not refundable we could not get our extra leg charges back. After we advised that these extra charges were nothing to do with the flight tickets and were bought directly by us as an extra, our request would be escalated for an answer in 48 hours, after a week another call and another escalation in 48 hours and yes another week and then a blunt no to a refund. I was told it is in the regulations, unfortunately we were unable to find this non refund of extra leg room seats, so that means we are down $586 dollars. After reading other tripadviser comments about refunds by this airline, then we can only believe they are not refunding due to the current financial crisis. ","Food very average, Seat and leg room poor, Refund not available.","2" "2020-04-11T18:31:12-04:00","Mobile","5","review","I wouldn't usually book Singapore Airlines knowing the fact that it would be expensive traveling with a world class airline. But with a bit of patience awaiting for promotions from Singapore Airlines, I was able to book a flight from Singapore to Manila and vice versa for about S$270. Not quite cheap but considering that this is a world class airline with meals and 30kg checked in baggage on the side, it's well worth the price. But that's not all, this is during the peak period of December holidays. The trip itself was smooth, once you have boarded and settled on your seat, the flight attendants will soon hand over a hot towel for you to freshen up for the trip ahead. The aircraft was a Boeing 787-10, which is quite new and a little bigger that the usual Airbus A320 that goes through this route via budget airlines. I was seated at the very end with only two seats and I was lucky enough the window seat was not occupied though I still choose to sit by the aisle. The good thong about this is you would be near the toilet if you need to go quite frequently which was my case as I had too much water to drink prior to my trip. Another advantage is that you'll be in the first row served with food. Entertainment was good, they have the latest movies in the entertainment console in each seat. All in all the money that I paid for was worth every cent and I would highly recommend if you can accommodate a bit more dollars on top of your usual budget air costs.","World class airline","1" "2020-04-10T16:21:46-04:00","Mobile","5","review","This Covid19 situation has shown me that Singapore Airlines is an airline with a heart 💖. They refunded the total amount of my non-refundable flight booked with Kris Flyer points to Bali in March and I was not charged at all! They definitely care for the welfare of their customers. On another occasion, my aunt whose son had a stroke was given a full refund for her non-refundable flight when medical documents were submitted. They even refunded the administrative fee. Last year, due to the demonstrations in Hong Kong, we were allowed to switch our flight to Shenzhen and were even advised on dates that were cheaper. I highly recommend Singapore Airlines! They truly care for the welfare and security of their customers. I will definitely book all my flights in future with Singapore Airlines once we can travel again! ✈️","Singapore Airlines: An airline with a heart 💖","1" "2020-04-09T19:23:41-04:00","Desktop","5","review","Arrived into LAX with 1 missing luggage but was returned to my home the next day. Zipper was broken due to forceful breaking of lock and entire suitcase was bent. Showed it to delivery guy who said I should report to SQ which I did. Reply from SQ was that they are not responsible as this is considered ""wear and tear"". I don't understand what has this got to do with ""wear n tear"" when lock is missing with broken zipper and suitcase was bent?? Lucky for me, even with broken zipper nothing was missing. Didn't know SQ is so irresponsible to give me such a reply. Very disappointed as this is not my 1st travel with SQ. I've given good reviews before both business class n premium economy. In fact, was a crew member with SQ back in the 80s n is very proud of this airlines until now!!","CNY 2020","3" "2020-04-08T18:29:05-04:00","Desktop","5","review","I chose SQ premium economy as it gives me the priority boarding, extra baggage allowance, slightly spacious seats, and more food options. Often I was asked if premium economy is worth the money? I would say SQ offer a good product and I'm willing to pay extra in exchange of better seat.","Is Premium Economy value for money?","1" "2020-04-08T05:46:59-04:00","Desktop","5","review","Had a great flight with Singapore Airlines from Singapore to Tokyo. Still love the hot towels provided each time we come on board, and the in-flight entertainment was updated with a wide range of movies and TV shows. We were hungry in the midst of the flight (even after inflight meal was served) and the air stewardess gave us a variety of cookies as snacks to fill our tummy. She even asked if we would like to opt for a cup noodle, which we were quite surprised. Very hospitable, definitely looking forward to flying again with Singapore Airlines when travel is back to normal again.","Great Hospitality As Always","7" "2020-04-06T16:20:35-04:00","Desktop","5","review","Thank you Singapore Airlines for your continued high standard of service. Your staff are always friendly and accommodating. We wanted to extend our thanks to all of you as we travelled during a difficult time for all across the world and we appreciate your dedication and commitment to your passengers.","Great Service As Always","2" "2020-04-05T17:06:11-04:00","Desktop","5","review","What a great guy the station manager at Mumbai Airport Mr Ellser Chan was. In spite of the chaos at the check in counter Ellser managed to keep his cool and did his best to handle as many passengers as he could trying to fly out from Mumbai to Singapore on SQ421 to escape the shut down at Mumbai airport starting March 22. Here is my story : I was booked on 22nd March which was the lockdown date so I rush to the airport 2 days early without a confirmed booking. Got to the airport and queued at the business class check-in where the airport check in staff were not giving me a seat. Here comes Ellser and saves my day. Explained to him had to leave Mumbai before I got locked down. He cleared me to fly as I had a ticket and exactly 2 seats were available. However since the flight was arriving at 19.50 and there was no connection to Jakarta he asked check in counter to check me to Singapore where I would look for a connecting flight to Jakarta. All good I check in pass immigration and head to the lounge for breakfast. While eating the check in staff comes to the lounge and requests me to go to departure gate as my bags were being off loaded because transit passengers were only allowed to board with an onward boarding pass. Reluctantly I head to the boarding gate and asked to identify my bags. I told the guy at the gate I have a ticket on the same PNR number all the way to Jakarta but all of them seemed to be confused Here comes Ellser to my rescue the second time and I explained to him I have a ticket all the way to Jakarta but there is no connecting after my arrival. I explain there are flights next morning SQ956 and he can issue me a boarding pass for my next flight. Ellser ask his staff to issue me the next sector boarding pass at the departure gate. Nitya the person in charge at the gate checks on his system and 5 minutes later I have my Singapore Jakarta boarding pass. At that point I heard the words from Gokul the assistant station manager. Mr Melwani good to go. What a relief. What did I learn from this situation : There are a lot of good people in this world like Ellser , Gokul and Nitya who most of the time give service to their customers with no expectations. I also learned paying premium prices to Singapore Airlines is worth every penny. I will never forget Ellser , Gokul and Nitya without whose help I would still be stranded in a small hotel room in Mumbai till today. I hope Singapore Airlines gives a big promotion to these 3 gentlemen for being calm and cool during the last few flights out of Mumbai.","Ellser Chan","2" "2020-04-05T10:51:15-04:00","Desktop","5","review","Flight on Friday 13th March Singapore - Copenhagen. Efficient boarding, new plane (A350) and a drink offering prior to take off and another order for once airborne- plus warm nuts. The service was amazing and the crew worked fantastically. I don't normally sleep on planes but managed 6 hours in a comfortable position on the lie flat bed. Breakfast had freshly squeezed orange juice plus breakfast tea by TWG an hour prior, full breakfast service and again, faultless service. Can't wait for the next flight!","Amazing flight with exceptional service - our favourite airline!","3" "2020-04-03T00:26:53-04:00","Desktop","1","review","I booked a business class ticket online in Feb 2020 from Bangkok to Frankfurt and return. SQ canceled my flights, given no alternative etc. No even bothering to assist me to book to another star alliance carrier. I had no choice but to book another airline and payed another business class ticket. I requested a full refund of my SQ ticket. They offered me to keep the ticket open for one year, but if I re-book the flights I might have to pay for a fare difference. Which means I book in September or October if the flights get more expensive I pay on top. So I get even more punished by this airline. I requested again a full refund, explaining that is was not my fault that I couldn't travel. Here comes the answer We have received your request and would like to share with you some information here. If you wish to get a refund, regret to inform you that only the unused taxes will be refunded, due to the tickets are non-refundable. The amount will be THB4705.00. ( approx USD 143.00 ) Ticket price I paid THB 119,000.00 ( approx. USD 3,720.00 ) Kindly let us know that you like us to proceed with the cancellation or you wish to keep the tickets for future use. I am left with no choice, but I will have to take legal action to get my money back. Please take this as an example, and please be careful using this airlines. I am a frequent traveler and Gold Member of Star Alliance. I never experienced such a treatment. I already informed my traveling department, and took SQ from the list of airlines which can be used for my companies traveling","Just to share how Singapore Airlines is treating refunds due to Corona","12" "2020-04-02T22:56:35-04:00","Desktop","1","review","Due to Government border shutdowns, I decided to bring my flights home forward by 2 days. Supposed to be no rebooking charges, but they charged me an extra $520 AUD to do so, with a far worse delay at Singapore Airport! This was far more than double what the original flights cost.","Unfair Charges","4" "2020-04-01T02:12:29-04:00","Desktop","1","review","Due to Malaysia being on lock down and being forced to stop in our hotel rooms without any amenities we decided to return home early. Singapore Airlines charged us RM 2700 for changing our flights. As a frequent flyer on Singapore Airlines I think these charges are excessive when you take into account the World is in Crises. Thank you Singapore Airlines for your understanding and treatment of customers during this crises profit is obviously of more concern to you.","Taking Advantage.","6" "2020-03-30T14:29:26-04:00","Desktop","5","review","it has to be the world's number one, service, attention to detail and overall warm greetings and out of way service an example to the rest. I no longer travel with Middle Eastern / Arab Airlines, Singapore is the only way to go!!! ","Exceptional!","1" "2020-03-29T14:17:02-04:00","Desktop","1","review","On the 18th March 2020 we were to continue our ""nightmare holiday""to Kuala Lumpur from Singapore and luckily were alerted in time that the Malaysian border had been closed .Our SQ5425 for our return to NZ from Kuala Lumpur to Singapore on the 23rd had been cancelled by SIA and they will not consider refunding.WE COULDN""T GET TO KL TO TAKE UP THE FLIGHT!To make worse this airline charged us $2620.50SGD each for an economy seat on SQ285 back to NZ on the 19th March.This will be the last ever time we utilise SIA on principle.Singapore Airlines you have demonstrated a gross injustice to a travelling public that once held your airline in high esteem!!","Out N Out Robbery","8" "2020-03-29T09:08:24-04:00","Desktop","5","review","Right from check in where we were greeted with a smile by the attendant ( small things matter in a service industry ) and then onto the aircraft hygiene and cleanliness, it was all topnotch. Good food, great service, amazing cleanliness, good selection of movies on the inflight entertainment, very hygienic toiletries, most comfortable ! Only complaint was having to call cabin crew attendant since the inflight ent wasnt working properly and they had to restart it a couple of times for it to work. and the seat size is a bit small compared to Cathay Pacific and other international carriers. But rest all is great, so all in all, I wld definitely recommend this amazing airline to one and all ","Great experience.. One of the best airlines in the world !","3" "2020-03-29T05:43:01-04:00","Desktop","5","review","Traveling on Singapore airlines is always a pleasant experience for me. But it is especially so during a COVID-19 crisis. First and foremost the cabin and toilets are extremely and impeccably clean . The toilets remain so throughout the long flight. The service was excellent and the stewards are all cheerful and helpful in spite of the risks they are undertaking by working during these treacherous times. If they are worried about the virus, they never show it and were all professional and indulging towards the passengers. My special compliments to Daniel and Pei Shan who take pains to accommodate the endless of my boss. They are always smiling and optimistic, eager to serve. What remarkable service and experience ! If you miss Asian food after staying in Europe for more than 3 weeks, the Asian food is very delightful. What a comfort and relief to fly home to Singapore via Singapore airlines during times like that. Thank God for His grace and mercies.","What a remarkable service and experience with SQ 391 in spite of the COVID-19 crisis","2" "2020-03-28T16:12:12-04:00","Desktop","5","review","What a nice experience. The flight attendants were very nice and professional. I have never seen a flight crew check the bathrooms for cleanliness as much as this crew did. They were all over it and never rested during our flight. I am actually looking forward to my next flight with this airline.","Very pleasant experience","2" "2020-03-27T23:40:43-04:00","Desktop","1","review","We had a booking via traveloka and were bluffed that we are insured with Chubb. Few days before our departure we received mail that all our flights were cancelled. We lost 700€ because this foul business traveloka and Chubb did not refund us. So,the Singapore Airline. Comparing with Qatar Air we received info that we can change our dates, or get a refund.","Never again","6" "2020-03-27T16:09:56-04:00","Desktop","2","review","We had booked a flight BNE-BKK and return SGN-BNE. We picked SIA for a quality airline and very good connection. Than they delayed the first flight that we could not get the connecting flight in SIN. We had to pick a night flight ( which I hate) and lost a day in Thailand. While in SGN SIA cancelled the afternoon fight and fly 3 hours early. So we hadover 5 h to kill in SIN airport.They treated us like Airasia. Reply to my complaint was they have the right to change flights. We too we change airlines. In the nightflight from BNE as a meal they served a mini taoster 2""x2"", that was no meal that was a sample !","Bad","2" "2020-03-27T00:59:34-04:00","Desktop","3","review","We have book flight BKK SIN KIX 8 - 14 APR 20. This is our fist time to fly with SQ. Unfortunately they cancel flight due to COVID-19 we are fully understand and expect full refund. NO, they are not, just change with higher fare apply, or keep credit under same guest name. THIS IS NOT CANCEL BY CUSTOMER , CANCEL BY SQ. The other airline like Thai Airways offer FULL REFUND. How no.1 airline in the worl do like this, I am still question this","CANCEL FLIGHT BUT NO FULL REFUND","5" "2020-03-25T20:44:09-04:00","Desktop","5","review","A perfect, truly 5-star flight. From the moment I entered the aircraft, the cabin crew, in this case Leading Stewardess Oy Mei Yen and Leading Steward Steven Goh, were utmost professional and welcoming. Although they were extremely efficient, what most impressed me about them was their genuine commitment to look after passengers from the heart. I strongly recommend Singapore Airlines and its amazing crews!","Truly 5 stars!!!!","2" "2020-03-25T20:21:31-04:00","Desktop","4","review","Good and safe but 2nd leg of outbound flight the plane was older not as much inflight entertainment and meals took a long time to receive. On return we flew on air buses much improved, The staff are all very friendly, food was fine.","A friendly airline but not as modern a fleet as alternatives","1" "2020-03-25T17:17:53-04:00","Desktop","5","review","This is my second review. My first was quite a negative one. But this recent flight was such an excellent flight that I have have to submit this review. Had to change my flight dates due to COVID-19. Customer Service over the phone was exceptional. They were very patient with my questions. They were thorough with their answers. I want to make a special mention to Divya, whenever she was unsure, she would check with her manager before replying me. Check in was a positive experience. My wife teared a little as we were checking in and the counter staff took notice and offered her a tissue. Our in flight experience was super as well! Stewardess were very attentive to our needs, especially parents with babies and toddlers. They even asked if we wanted to take turns to eat so that one of us can feed our baby. Fantastic service I'd say. One stewardess went above and beyond her duties. There was a lady travelling alone with a baby. Upon seeing her untouched tray, this stewardess offered to cut her food up in bite size. Amazing! Very proud that Singapore Airlines is showing such a world class service standard! You really get what you pay for.","SQ266 Was the Best Flight experience I had with SIngapore Airlines","2" "2020-03-25T10:37:05-04:00","Desktop","2","review","We flew Singapore to London in first class on 24 March We fully appreciate the cv9 impact however the cabin crew were great and did their best. It was however a very disappointing experience in comparison to other major airlines. Given their reputation we were expecting a fantastic flight and some real pampering. The cutbacks in terms of the extras that make the high cost of first class worth while was very evident. No pre take off drinks, food choice was limited and tasted abysmal, no pyjamas or amenity kit etc. This was put down to Cv9 however the cabin crew when pressed as I could not get the reasoning for this did say that it was now the company standard. As a side note our outbound flight with Singapore airlines was ok however don’t expect champagne or any alcohol as a pre take off drink the crew told us that because of the tax at Heathrow they were no longer offering this....... Our advice don't waste your money choose another airline they cost less and offer a lot more. ","The worst first class experience","7" "2020-03-25T00:54:40-04:00","Desktop","5","review","This is the best airline I have traveled with, not that I have used all airlines, but I have sampled a fair amount. The food was very tasty as I love oriental cuisine and a good choice. There is plenty of leg room and a great variety of films, TV and music available. The boarding and alighting was very quick as well and the on-board staff are very helpful and friendly. I would certainly use Singapore Airlines again.","Top Airline","1" "2020-03-24T08:31:23-04:00","Mobile","3","review","Slipped in last few years , service still good but a little more stilted and less personal than a few years ago , food too has slipped both in availability and flavour, seats not as clean as could have been , you once got a travel pack . So although I like travelling business Singapore airlines with my partner , it is not as good as it once was ","Business class ","4" "2020-03-24T01:35:13-04:00","Desktop","5","review","There is a good reason this airline is nummber 1 SERVICE/SERVICE and also very helpful and friendly no matter what time it is i always like to talk to the staff espically my love of liverpool football club. Yes ihave flown other airlines but SINGAPORE AIRLINES ALWAYS COMES TOP Regards youll never walk alone ROGER","Singapore Airlines No1","1" "2020-03-23T19:30:51-04:00","Desktop","5","review","Have used Singapore Airlines many times and cannot fault the airline at all. They are very attenuative and nothing is a problem for the stewards. The plane is clean and plenty of legroom. I would strongly recommend using Singapore Airlines.","Trip to UK","1" "2020-03-23T17:23:16-04:00","Mobile","1","review","We tried to get out of South Korea and bring our flight forward with Singapore airlines SQ218 as we had information that we could not transit through Singapore and Australia were enforcing self isolation 5th March. I wrote to Singapore airlines on 13th March and received no reply...no response, no responsibility. Never to fly with this airline again, they have materially affected our business. ","Dereliction of Duty...the worse airline Singapore ","10" "2020-03-23T16:18:53-04:00","Desktop","1","review","A day before flying out advised by email that flight cancelled, sorry for inconvenience. Try after end March. Big help. And another thing, the food on Singapore Airlines is terrible. Has anyone tried to eat their Cheese and Tomato Toastie? Not recommended under any circumstance.","Left stranded","5" "2020-03-23T14:40:11-04:00","Mobile","3","review","The plane flight home was very clean. I didnt like the vegetables they gave me for breakfast with a turkey sausage as i dont eat turkey. I eat GF food which is usually ok on planes. I asked for some earbuds to hear a movie at beginning of flight which a guy said he would get for me but he never did. A Chinese guy was sitting next to me coughing which i did not appreciate. I wore a mask and used hand sanitizer on every flight. It was comfy and flight attendants were nice.","Flight home 12 March 2020. Coronavirus times","2" "2020-03-23T09:23:15-04:00","Desktop","3","review","My wife and I had just got off a pretty unpleasant Silk Air transfer from Cairns and were looking forward to a huge improvement in service, food and entertainment similar to the service we'd enjoyed on the way out to Australia. What a disappointment. Having worked in air engineering for a few decades I was surprised at the condition of the B777 we flew home in. It was dirty, both our seats wouldn't return to the upright without pushing them up manually and both our meal trays were broken. As the aircraft powered up and made it's way down the runway I seriously thought it would fall to bits. The internal cabin furniture was shaking around very badly. The crew weren't particularly friendly and we both got missed continuously for refreshment. They ran out of some food and had to make up a breakfast for my wife. I should have taken down the aircraft's MSN.","Not a pleasant flight.","3" "2020-03-23T06:20:03-04:00","Desktop","5","review","In these frantic days this flight was a beacon of calm and tranquility. Singapore Airlines service, both on the ground and in the air, exceeded expectations. Simply , it was great.","There is a reson this airline is the best","2" "2020-03-23T04:12:25-04:00","Desktop","4","review","A smooth flight with no hiccups. SIA has always been my go-to airlines. Checking-in was a breeze with the electronic check-in counter. The seat is clean and good entertainment system full of the latest movies. I always manage to catch a few good movies and shows on flight. The cabin crew is always friendly and courteous, ever ready to help. One thing I don't like is the food, i ordered scrambled eggs with sausage for breakfast and the eggs tasted weird and has a funny texture. I hope food can be improved.","Great as usual","1" "2020-03-23T02:20:37-04:00","Desktop","4","review","Starting with a nice check-in, with agents plenty of smiles. When in the fly, there's un excellent service from the crew, always checking for your comfort.","Quality service","1" "2020-03-22T19:39:11-04:00","Desktop","5","review","Our Journey started from Banglore to Melbourne. The staff who checked us in at Banglore was very helpful and assisted in every way to get what we wanted. Amazing. The crew on both the flights were fantastic. The service , the food and the way they assisted everyone was very pleasant. This Airlines service is absolutely fantastic","Singapore Airlines","3" "2020-03-22T12:49:50-04:00","Desktop","5","review","I have flown long-haul several times with Singapore Airlines and rate them very highly. The cabin stewards and stewardesses are charming, helpful and efficient. The food and drinks are excellent and plentiful, and the toilet facilities on board are kept very clean. The aeroplanes have more leg room than many I have travelled in and the in-flight entertainment is superb. Overall an excellent choice at a competitive price.","Outstanding service and efficiency","2" "2020-03-22T10:13:43-04:00","Desktop","5","review","Although the flight from Singapore to Manila was delayed for operational reasons,the Airlines more than compensated that with their hospitality and the delicious food. The communication was unambiguous and the satisfaction of the passengers was ensured.","Comfortable","1" "2020-03-22T09:10:26-04:00","Desktop","5","review","Really enjoyed the layout of the plane. The seats were huge and lots of space to put stuff. Staff were great and gave a beautiful meal within a short time.","Short but enjoyable flight","2" "2020-03-22T06:14:05-04:00","Desktop","5","review","My husband and I flew business class from Heathrow to Singapore. From the extremely efficient check-in to the excellent lounge the preboardi g was perfect. The business class seats are the best I have ever experienced with much more personal space. The service and food were very Good.","Singapore Airlines remains my favourite.","1" "2020-03-22T05:03:25-04:00","Desktop","5","review","Great service and puncuality. Staff are very attentive and polite. Food is excellent and the overall experience is first class. Highly recommended.","Great Airline","2" "2020-03-21T21:06:19-04:00","Mobile","5","review","The boarding was quick & efficient. The steward & stewardess are polite, cheerful & very helpful. I enjoyed the flight meals immensely. The hospitality onboard was something to remember. The cleaniness is also commendable","Fantastic SQ Flight","1" "2020-03-21T13:21:10-04:00","Mobile","4","review","Had a pleasant flight with Singapore airlines. Staff were pleasant, flight was on schedule and food was average","Pleasant flight","2" "2020-03-21T09:21:33-04:00","Desktop","4","review","Faultless crew both air and land. Comfortable flight but disappointing film choice, thankfully music choices made time go by. Heard and read nothing but praise for airline so surprised to be disappointed. Food horrible but then maybe just my taste! Impressed with cleanliness of the WC. First time have travelled since having to use and take wheelchair, not a hindrance at all. All went very smoothly.","Up up away","1" "2020-03-21T06:08:31-04:00","Desktop","4","review","We travelled stopping in Singapore for around 1 hour on the trip over and 4 hours on the return flight. Staff were very friendly and efficient. We were provided with warm towels to clean our hands, ear plugs, eye masks, socks, blankets, pillows,and movies to watch, music etc. all included in the price of our economy ticket. The seats were comfy and could recline .I ordered vegan meals and they were imaginative and tasty. Drinks , including alcohol , were also free flowing and complimentary. We were also given snacks and offered icecreams. The plane was clean including the rest room.I will certainly choose Singapore Airlines again.","Worth a very good rating","1" "2020-03-21T03:58:27-04:00","Desktop","2","review","While other airlines do their best to support their customers Singapore just announces that one of the flights is cancelled without any solution like redemption or alternative flight. Response you get only over facebook probably to keep their image being a customer friendly airline. Being on the flight you get champagne served in plastic cups and the staff looking all the same give their trained artificial smile without any personality. Finally the worst is Changi airport where the security check is right at the gate. Do you have no possibility to take some water with you. I really don‘t know why this company is so highly rated!","Just average and really bad customer services","6" "2020-03-21T03:04:52-04:00","Desktop","4","review"," Premium Economy on the long flights and economy th two short. We have been flying Singapore Airlines in normal economy before and been very impressed. Maybe we therefore expected too much? Our reference for Premium Economy is Virgin Atlantic. In general it was ok, but not more. The seats were ok. The service was ok, but not more. The food was standard 'flight-food'. My wife very often gets a 'cold' after long flights. This did not happen this time, even if the flights were very long, 12-13 hrs. Maybe that is the result of the cabinenvironment of the Airbus A350.","Premium economy not quite as expected","2" "2020-03-21T00:14:33-04:00","Mobile","4","review","Very comfortable, lovely cabin staff, personal tv’s with not so up to date movies and tv shows but enough to keep you busy. Food leaves a bit to be desired. We flew both ways and one was a day flight and one was a night flight. Hot towels were very nice.","Flight to Singapore","2" "2020-03-20T09:41:07-04:00","Desktop","1","review","My partner and I had payed $3000 all up for our flights back to New Zealand from Ho Chi Min and we were extremely disappointed with the service we got. They sent us an email to let us know that they have cancelled our original flight at 12:15pm and had rescheduled us onto a flight at 7:50pm and that our flight from Singapore to Christchurch would be the following day now at 7:50pm and that they would provide us with accommodation. We were very understanding although it meant a change in our schedule and our connecting flights from Christchurch to Nelson would be effected as well, we thanked them for organising us the accommodation and that we understood that it was a busy time for them, I asked where we would be staying and they emailed back saying they will give us the details at the counter When we are at the airport. When we arrived in Singapore we went to the counter (11pm) to ask them where the accommodation was that we were staying in only to be told that there are no more rooms available and that they can’t give us a bed although they promised they would, they offered us a food voucher instead of accommodation which we would have preferred a bed over food but took the food voucher because we couldn’t get a bed. It wasn’t just us that had been told they had a room reserved for them it was everyone on that same flight going through to Christchurch and other flights to so there were no couches left to sleep on in the airport and all of our bags had gone straight through to Christchurch so we have no warm clothes or blankets and then when we tried to get dinner with the food voucher we got told that they aren’t accepting the vouchers any more.","Really disappointed! Messed us around a lot","3" "2020-03-20T08:33:26-04:00","Desktop","3","review","We thought that by paying more than a alternative flight with a different carrier we would have a better service. How wrong we were! On 4 flights we only got our first choice of meal on 2 occasions with no real apology. It was very much 'take it or leave it's Not quite what we expected from Singapore airlines. ","Poor service","2" "2020-03-20T03:21:14-04:00","Desktop","5","review","Amazing flight with the A380. The 12h totally enjoyed. Because the plane is so big there are bigger seats like in an other plane. The airport in Singapore is the best I have ever been to.","A380 - A dream of plane","1" "2020-03-19T19:19:47-04:00","Desktop","3","review","Flight entertainment is Nice, Seats and Facility is good. Food is Good , BUT NO BOTTLED or CLEAN WATER. JUST NORMAL TAP WATER Singapore Airlines do not provide Bottoled clean water to their Economu class Passengers . They provide only TAP water. Best thing is that due to Securicity restriction you cannot carry yoour water, you can not buy water inside. You have to just live on NORMAL TAP water , even if your health permits or not . Requested so many times BUT CAN NOT get botteled water even was ready to pay for Bottol. All budget Airline do provide Botttoled water may be at cost but Singapore Airline treat their Economy class passenger as Sub Standard Passenger who do not have access to Bottled water.","Nice flight , Helpful Staff , BUT ONLY TAP water","2" "2020-03-19T16:11:35-04:00","Desktop","5","review","Singapore are a notch above all others - service, attention to detail, seating comfort and the best food in the air","Still the best in the air and on the ground","1" "2020-03-19T14:26:49-04:00","Desktop","1","review","So far I have preferred taking this airline for my shortest travel to my destination. I am clearly disappointed on their customer service, dirty trays in flight, lack of seriousness of the virus spread in flight . I book my direct flight and the flight from singapore was Scoot air though the aircraft was cheap and low cost it was cleaner than Singapore airline , had more leg room than Singapore airline flight. Singapore airline:During food serving the flight smelled so bad that I got a migraine sitting through that. Snacks surprised me which was cheap and terrible bland sandwich for sick people. There was lack of awareness among flight crew with somany people flying maybe from China as that point of time. If the passenger was Singapore Citizen or perm resident they were not blocking them from flying with unexposed passengers from mainland China. The virus was out of control at that point of time and Airline did nothing , their announcement when landing Singapore made this clear that no one but Singapore folks would be quarantined on arrival ,that being said they can take a full flight knowing they travelled there. I was annoyed on arrival at Singapore with official standing there with temperature measuring devices, when the whole world knows they can spread even without showing symptoms they risked everyone on flight by allowing them to travel on a regular flight. Then I had to get on the scoot flight which was like a taxi flight very basic with limited beverages on flight and with one meal . Leg room was good , the cabin crew were wearing masks better than Singapore airline. Make sure you ticket is saying which airline before booking the ticket. Anyways they might have contributed by not having travel restriction in place for a lot of folks who might have acquired the virus during Singapore transit as well. Now let me explain what happened when I reached India and called their service and emailed them about to cancel their flight, Refusal and not partial refund including my seat tickets that I booked with them was not refund . I would recommend not flying them if you can , their service has gone down so much like I would say even a regular taxi is better than flying them. Cabin crew were seen laughing at people wearing masks at San francisco airport , I personally overheard them discussing out loud, I was worrying ever since I was flying the same airline and was hoping they were not my cabin crew. Yes they are not concerned they might be carrying the virus from someone who flew with them and might not even show symptoms until two weeks . There was only one lady who wore a mask on flight .Their protocol was otherwise which I called their customer service. I refused to fly them as Indian government issued a travel advisory including my work place. They mentioned they can change my flight to a later date but then can't change the Singapore transfer . So I spend my vacation pretty much writing emails and calling them , but they were arrogant in their emails and just wouldn't give my partial refund nor my paid seating for two tickets either. If things go wrong they are the worst airline I have ever come across.","Tried cancelling flights with Singapore Airline with the coronavirus spreading with Singapore on red alert","2" "2020-03-19T10:56:22-04:00","Desktop","1","review","I am extremely dissappointed of Singapore airlines, the flight we planned to take just took off secretly without calling the passengers to board! Simply not acceptable and I think it is not qualified to be an operating airline company. Because of Singapore's Covid-19 entry ban just one day before our flight, Singapore airline decides to NOT let any of the non-Singaporean passengers to board. There're several layers of unacceptable mistakes: 1. while booking, passengers are not informed of possible travel bans 2. after booking, Singapore airline does not send notification messages to remind passengers of the travel ban in action 3. right at the airport at the gate, Singapore airline just BLOCK the entire boarding area and secretly let allowed passengers to board - without informing all the other non-Singaporean passengers, and let us all wait until the plane takes off. The most ridiculous part is, we even approach the ground staff asking when we are allowed to board, and the staff simply asked us to wait. After the scheduled take-off time the staff just left the boarding gate and left all the remaining passengers wait for nothing, without a single announcement or apology. Have no more words to say, Singapore airline's attitude to their customers are simply unacceptable and I do not think it is qualified as an airline company.","Horrible experience","4" "2020-03-19T07:18:58-04:00","Desktop","5","review","Travel to Asia frequently. My preferred carrier. Modern, clean planes with pleasant staff and excellent service. Seats comfortable even ""down the back"".","Excellent as always","1" "2020-03-19T02:18:42-04:00","Mobile","1","review","Awful communication. Cancelled our flight from Singapore. No reason. No help line or alternatives. Yes we are in difficult times but there are dozens of flights in the days before ours which have vacancies but no option to transfer to. Also NO indication of how a refund can be obtained. ","Awful ","5" "2020-03-19T01:55:16-04:00","Desktop","5","review","Due to the Civid-19 my flight from Singgapore to Denpasar was canceled by Singapore Airlines, I fully understand this and received an email from Singapore Airlines very nicely on time, thank you very much for this. But I booked through a travel agent eDreams and I want to advise everyone never book with eDreams, it is really impossible to make contact by phone, have been waiting for hours but there is no answer. eDreams also has no email address where they can be reached, only by phone, but you will be on hold for hours and the phone is never answered. Now it is really impossible to cancel my flight through this travel agent! My advice is ,,, never book your tickets with edreams!","Never books your tickets with eDreams !","2" "2020-03-18T22:27:04-04:00","Desktop","5","review","Staff very attentive Food amazing and fresh and hot. Drinks very nice Comfortable Bed. Everything at your fingertips","Fantastic","1" "2020-03-18T22:23:48-04:00","Mobile","5","review","Arrived LAX on Mar. 18, 2020 on Singapore Flt. # 38. Flight ran on-time perhaps 3/4 full. Boarding in Singapore and on-board service mostly normal. Several scanning stations throughout airport, otherwise, ordinary experience. As far as arrivals at LAX Bradley Terminal. My experience was stress free. In fact due to reduced flight activity the terminal was quiet. My transfer from plane through Customs & Immigrations and baggage collection to the curb was probably the fastest I've ever experienced: (less than 15-minutes) As far as I could see using Global Entry Americans were not being scanned, although, there was healthcare personel on-duty. Did not see what they were doing with non-Americans. The reports of 8-9 hour lines at East coast airports did not occur at LAX.","Easy Peesee","1" "2020-03-18T15:56:53-04:00","Mobile","5","review","Wow what an experience. Food 5 star and also vey spacious. Staff are highly trained and you can see the difference. I found them to be better than expected.","Holidays","1" "2020-03-18T15:29:57-04:00","Desktop","5","review","Everything about Singapore Airlines, in our experience, cannot be faulted. From ground staff to airport lounges and flight staff, service is friendly and attentive. While this may be expected for Business Class, we have also flown in both economy and premium economy and apart from a distinct comfort factor between each class the human factor doesn't change: friendly, warm and service orientated to ensure your time with SAL is a rewarding one. On this occassion we travelled, via Singapore, to and from Thailand (Phuket/Khao Lak) in Feb/March, during the the developing Corona Virus epidemic. We did investigate the options of cancelling our trip and at the time SAL were only offering cacellations for flights to China and South Korea where the epidemic was taking off. We understood their reasoning and had no issue with their policy on the matter. Cleanliness and hygiene was never an issue where related to SAL: Aircraft cabins, toilets, lounges and booking areas were spotless and well maintained. All staff wore surgical masks to protect passengers as well as themselves.","Only way to travel...","2" "2020-03-18T14:55:20-04:00","Desktop","1","review","Abandoned by Singapore airlines in Sri lanka. i hear that singapore airlines is refusing to bring empty planes to Sri lanka to fly customers out of Sri lanka -until about the 28 march -that date is unsure too. It is pathetic that such a big airline will behave like this.When people are desperate to get back to their countries. Please pass on to people in Sri lanka so that they are aware.","naresh","2" "2020-03-18T12:21:15-04:00","Desktop","1","review","We recently travelled to Europe with Singapore airlines, just prior to the Coronavirus outbreak. The flight over was good, however when the virus begun spreading Singapore's so called 'great customer service' disappeared. We got absolutely no communication about major changes (like Singapore airport not allowing anyone through from various European countries), sat on hold for over 3 hours to rebook a coronavirus disrupted flight, for them to suggest that we owed 500USD for the privilege (despite their website stating that these fees would be waived), and then had the homeward leg of our flight cancelled on short notice. Simple things like offering a callback service for people on hold (or allowing it to be done online like many other airlines) and sending emails with vital quarantine information would have vastly improved the experience. I would not recommend flying with them again.","Terrible Disaster Management Communication","4" "2020-03-18T07:41:59-04:00","Mobile","5","review","We recently flew to London Heathrow from Singapore airport. It was a long flight but the staff made it a slick service from start to finish. Economy is ok, not terrible but obviously not the best. The cabin crew frequently offered drinks both alcoholic and non-alcoholic. The food options were of good quality ,tasty and plentiful. The earbuds were cheap quality and not particularly comfortable, however, the choices of entertainment were very varied. Really enjoyed the films etc on offer. The cushion and blanket were very comfortable. Would recommend airline in future. ","Good Flight, great staff ","2" "2020-03-18T07:14:34-04:00","Desktop","1","review","Gave up. Sent 4 emails, filled in forms in their website, tried to call numbers in London and Singapore. Just need a simple clarification but couldn't get through to anyone. Multiple auto-replies :-( Bought another ticket with another airlines. Grateful that there are other airlines. Wasted purchased ticket with Singapore Airlines but wouldn't risk not being able to fly as no confirmation regarding flight can be had. Will not waste money buying their tickets anymore and definitely will not advise anyone to take their flight.","Lots of sweet talk in advert, zero action in reality","3" "2020-03-18T06:51:15-04:00","Desktop","5","review","The cabin staff were very pleasant and efficient. Airbus seemed to us to allow a bit of extra seating room so a more comfortable flight. One of the more enjoyable overseas flights that we have taken in quite some time.","Excellent of departing and arriving on schedule, even a bit early","2" "2020-03-18T02:29:01-04:00","Desktop","5","review","The service as well as the food on Singapore airlines to and fro from Mumbai was awesome. Lot of cuisine to choose from. Seat were wide and comfortable. Utmost care was taken to keep the aircraft neat & clean. Flights took off on time and landed before time i most of the cases.","Inflight Review of Singapore Airlines","1" "2020-03-17T23:21:52-04:00","Mobile","1","review","We bought tickets last year before any of this happened likely paying higher costs for the tickets and yet they only reimburse people who bought tickets in March oh and if you are from the USA you too are the lucky ones. This airline truly has no care for their Australian Market. We called ... and called... and called and listened to that awful music for over an hour only to be clicked off the system. We ended up working out that we could book tickets in August for a cost of around $600 so that they reimburse us for around 50% of the fares. Singapore airlines has effectively stolen $2,000 from us for absolutely no service. No respect for Australians consumer law. We as community members would never think that taking money for no service rendered would be legally viable nor ethical. Why is this ok for Singapore Airlines??? ","Awful extremely poor sense of social responsibility ","4" "2020-03-17T20:28:20-04:00","Desktop","1","review","This used to be my favorite airline for years. Last week I've got an email saying my flight back home to NY is cancelled "" due to operational reasons. We will rebook you on alternative flights."" But guess what? Looks like a joke, no rebooking or something, they are unresponsive, sent 10 emails and tried to call many times, nothing...","Very Disappointed","3" "2020-03-17T17:50:39-04:00","Desktop","4","review","In general Singapore Airlines has good service and flights are usually smooth. This is my family's go-to airline. I just noticed on my last flights that the broken screens have been increasing, and my last one had the worst of it. It was an old aircraft and I understand that the attendants can't do much about that. It was just disappointing to pay for a selected seat only to find one of the armrests unhinged and no available in-flight entertainment. The screen in front of me was not only dead but was also hanging off its wires during take-off and landing. ","Faulty Seat and Screen","1" "2020-03-17T13:59:10-04:00","Mobile","5","review","Lost my passport and was all nervous, but Lea Martin əz, ground supervisor knew exactly what I needed and made it an ease. On actual day of flight Ray, ground crew was again professional and efficient. A great way to fly!! ","Excellent and prompt service ","2" "2020-03-17T12:08:22-04:00","Desktop","1","review","Dreadful experience with scheduled flights from Zurich to Melbourne/Australia needing to be cancelled due to Coronavirus. We are not allowed to travel and tried to cancel or postpone the flights to a later date to no avail. Phone lines are not serviced, nor are emails responded to and the booking office in Zurich is shuttered. One can only hope that this airline does not survive the current calamity since they have no concept of customer care or service.","Dreadful, no service available, no phone line, email or booking office open","3" "2020-03-17T10:59:06-04:00","Desktop","3","review","Our flight was bumped by a day, I had to call 4 times before hotel accommodation was finally given for the extra lay over (was supposed to be only a 3 hr stop in Singapore). The customer server rep insisted it was only a 3 hr layover and we had to keep pointing out the date has been pushed out for a day. Wait time for each call was at least an hour. The voucher given to us stated the hotel was $242 USD/night, but it's only listed for $120 on hotels.com. The hotel smelled like wet towel and tobacco, walls were very thin and we could hear next door coughing non-stop. There were food container trays in the hallway. We were told this is the only hotel available, but there were plenty much nicer hotels available. We ended up moving to Marriott (out of our own pocket) down the road, at least 2 stars higher and much cheaper than the price quoted on airline contract. With so many good and available hotels in Singapore there is no excuse for what they put us through. Quite disappointed.","Dismal hotel arrangement when Singapore airline bump your flights","3" "2020-03-17T04:23:27-04:00","Desktop","1","review","My husband and myself were flying back from singapore to UK with Singapore airlines on 15th March 2020 and were very disappointed the plane was freezing and when Iasked the air hostesses she was very unhelpful and said there'snothing she can do. I was so cold I had to wear my coat and my husband gave me his blanket too.. We were given our dinner well before everyone and the food was cold.. we were not given the drinks until after 20 minutes when we asked. The staff got everyone's dinner mixed up . The air hostes were very incompetent. We had worse experience coming back from our holiday ","Return flight to United kingdom","3" "2020-03-17T00:54:06-04:00","Desktop","1","review","I booked my trip on 3 June 2019 to South Korea for April 2020 Spring vacation. 4th Mar 2020, Singapore has issued travel advisory to South Korea and Stay-Home-Notice (SHN) for citizen who return to Singapore. I do not wish to serve the 14 days of SHN so we tried to call up SIA to see if we can get a full refund or change of location. SIA said there is no full refund but able to waive of rebook fees. (SGD 70). After discussion with my travel mates, we decided to change location to Australia. (Melbourne). We agree to top up $190 for the change of location and understand that Australia air fare is usually cost higher than South Korea. However, the Customer Service Officer told me to pay $760. ($190 per passenger) for the change of location. The next moment, when i received my e-ticket. The amount showed SGD 120 not SGD 190 so we had paid additional SGD 70 per passenger for the rebooking fees! It should be waive off and not chargeable! I tried to email and ask them for a refund but it takes such a long time for them to process the refund and until now i didn't receive my refund! 2) As Australian Govt had mentioned that all international visitors must self-isolate for 14 days upon arrival. To me, it is consider a travel ban for international visitors. Who the hell would want to travel to oversea just for the sake of self-isolate! My travel period is 10 days so the additional 4 days? who is going to pay for my expenses and other stuff? I called in SQ to express my concern and hope to get a full refund but they insisted that Singapore govt doesn't issue travel advisory so they are unable to fulfill my request. I asked them what about change of dates to August 2020 or Change of location South Korea? They said i have to top up additional $140 for change of date and $180 change of location. I had decided to cancel this Melbourne trip because of the travel restriction from Australia and SQ only waive off rebook fees + retain value ($748.80 that i paid for my Melbourne tickets) and allows new travel date before 31st Mar 2021. The thing is that, i am not allow to choose a location or dates which offer the air fare below than $748.80. In other words, no matter what i still have to top up $$$. This is obviously a scam! The service officer told me that i can only book my new booking through PHONE and tell them my booking reference no. for verification. When i enter my booking reference no. in SIA website, it showed invalid number. What does it mean? i didn't receive official email from SIA that my booking is officially cancel and i still need my booking reference no. for future date in order to be eligible to waive off my rebook fee. Initially i had paid $628.80 for a return trip to South Korea and because of this travel restriction, i have to keep on ""top-up"" additional cost for my air ticket to change of dates OR location. Isn't it a scam????! I understand that the SIA is facing huge financial loss at this moment and SIA crew are asked to take unpaid leaves and the Management trying to ask passengers to top up here and there just to cover their financial loss -.- I am truly disappointed by your ""First class"" customer service. In this kind of situation, you only cares about $$.","Terrible, SCAM, Taking advantage","3" "2020-03-16T16:17:17-04:00","Desktop","5","review","I flew from Brisbane to Heathrow on Singapore airlines boeing 777 and returned to Brisbane from France on an A380, flying business class is the only way to fly and Singapore airlines really know what is expected from its clients, the A380 is an awesome plane and the comfort is outstanding as is the service, I am a Platinum member with Virgin Australia and Singapore Air is a code share partner, i highly recommend both airlines..","Excellent Airline with awesome staff","2" "2020-03-16T06:59:51-04:00","Desktop","5","review","the staff from point A to B and back again were fantastic, food was good, planes were comfortable and good in flight entertainment on offer with nice big screens.","superb","2" "2020-03-16T05:03:51-04:00","Desktop","5","review","The flight was very pleasant. The aircraft was the double-decker A380. The facilities were very good. The food served was also of very good quality.","Trip to Singapore","2" "2020-03-16T03:44:29-04:00","Desktop","4","review","Outgoing flight was excellent. Good service from check-in all the way through. Some of the best airline food in economy we've had & plentiful drinks if wanted including their Singapore Sling ( better than Raffles ). The flight back left shortly before midnight so no food served till breakfast, about 4 or more hours later & that was not very appetising. Overall, one of the best.","Great outward flight but poor food on return","1" "2020-03-16T02:41:11-04:00","Desktop","5","review","Originating from Christchurch on SQ298 to Singapore and continuing to LHR on SQ322, these flights served to underscore why Singapore Airlines has recently been voted Best Airline Business Class in the 2019 Ultimate Luxury Travel Related Awards. Seating space, comfort and facilities were outstanding, and when you factor in the unparalleled hospitality and expertise of the legendary Singapore Airlines cabin personnel, you wonder how you are ever going to travel again on any other airline. Wonderfully original and varied food selections paired with sumptuous wine offerings made this a gastronomic delight too. Must also mention the outstanding Business Lounge facilities and food availability in both London and Singapore. Hope to have the opportunity to fly again with SQ in the not too distant future.","Does it get any better than this","1" "2020-03-16T00:28:03-04:00","Desktop","5","review","The eleven hour flight from Auckland NZ to Singapore was excellent the cabin crew were polite, friendly and very professional, the little extras such as hourly soft drink deliveries allied to two good standard meals made a significant difference. After five and a half hours in Changi airport, were I took the opportunity to visit the 'Jewel', the 14 hour onward flight to Manchester was equally good. The choice of in-flight entertainment was plentiful and as the choices were the same on both flights it meant I could continue watching a film that I'd started on leg one.","Two excellent flights","1" "2020-03-15T23:20:17-04:00","Desktop","1","review","PHOTOS REVIEWS FIND FLIGHTS Airline Information Headquarters: 00 65 6223 8888 Airline Website Reviews Write a Review 24,861 reviews Excellent 14885 Very Good 5927 Average 2299 Poor 884 Terrible 866 Language: English There are newer reviews for Singapore Airlines See most recent reviews ricardousana, Thank you so much for contributing. Have any other experiences to share? Write a review “Horror service in Istanbul and Singapore from sg Manila, Philippines To make it short, had a flight with them going from istanbul to manila. On the way back i was denied to enter turkey due to corona virus( foreign passport holder restriction). I went to the singapore airlines customer service, i was told that I either fly with them back to singapore or get my own ticket departing istanbul. I choosed the option to fly to singapore, booked therefore a connecting flight going to bali. Short before departure I was handed out my boarding pass, showing that my final destination is manila, not singapore. Following this I had an argument with the staff, I was treated very arrogant, felt like I did a violation. I was told then by another ground staff that she will email her collegues in Singapore so that I possibly can entry. Once arrived in Singapore I asked the the sg staff if they received and email or call- none. The person in charge was even more arrogant denied any effort to help me or at least refund my travel ticket from sg to bali. Following this I was forwarded to a deportation room, felt like a prisoner there. Was allowed to use my cellphone only for a limited time in a demarqued area. Wasnt allowed to sit during talking even I was deadly tired. The story went on until I reached Manila. In short terms- desastrous communication, arrogant behaviour, chaotic terrible airline& service, never again!","Terrible& arrogant ground staff behaviour","3" "2020-03-15T21:22:39-04:00","Desktop","4","review","I'm 6'1"" tall, and was worrying about legroom on a premium economy seat. Thankfully, on the A380, there was just enough legroom to move about. Went through almost all the latest movies in-flight due to the time zone difference and not sleeping in. Decent service overall and friendly cabin crew as always on SQ flights.","Suitably comfortable for long-haul","2" "2020-03-15T17:57:20-04:00","Mobile","4","review","This is the late flight from Colombo...12.45am. What a crazy time! Plane was on time and full, even with the current Corona virus scare. Plane was spotless, service of the expected high order but the supper did nothing for me. I chose not to eat.... it’s a short flight.","On Time","2" "2020-03-15T13:30:04-04:00","Desktop","4","review","Changi airport, Singapore is a delightful start to a long journey. We were welcomed aboard and took our seats in the rear of the aircraft. Shortly after take-off the smart suitably dressed cabin staff were serving cold drinks prior to an appetising lunch. Throughout the whole journey the. crew were constantly satisfying the passengers needs with pleasant smiles. As usual on disembarkation there were the fond farewells, again with the unforgettable smiles.","Daylight all the way","2" "2020-03-15T12:31:59-04:00","Desktop","3","review","Clean tidy aircraft, nice helpful cabin crew. The premium economy cabin was roomy & comfortable. The Airbus A380 took off on time & arrived on schedule. The reason I have marked them down is due to their sub-standard food. Could not eat my pasta starter it was so bad. The main course I chose of fish curry was even worse. A bland piece of white fish, totally lacking in curry sauce & poorly cooked rice (how can they manage that) ??? Was too tired to complain as it was a night flight. Their video film choice was also limited.","Nice aircraft - nasty food !!","2" "2020-03-15T11:18:20-04:00","Desktop","3","review","This was, for many years, my favourite airline and I have,in the past,used first and business,but this was just my second time in economy.Sadly,for me,it really wasn’t up to scratch. The service just wasn’t there.In such a long flight,the drinks trolley came around once and even then,when I asked for a G&T it didn’t come until I started my meal,I then asked on 3 occasions for hot water instead of tea or coffee and that came 30 mins after asking and it was anything but hot.Food simply not good at all and choice of movies absolutely rubbish.This is a very long journey which could’ve been eased with better service.The individual hosts/hostesses were really lovely ,but sadly,for whatever reason,just could not deliver!! The return journey was just as bad.The one thing that so disappointed me was, asking for help to lift my case on to be weighted,I explained I had a serious back trauma,to be told they were not allowed,yet 2 young men and one young lady standing there, my case was only 23k,and would have been quite easy for them,it made me so cross to struggle by myself !!! yet at Manchester airport,this was carried out with no problem at all.It has definitely put me off ever flying with them again.","This WAS once my favourite airline","2" "2020-03-15T08:45:11-04:00","Desktop","5","review","My husband and I could not be happier with the service, cleanliness, staff cheerfulness, food, and just about everything else on our flight in late February.","Singapore Air","1" "2020-03-15T07:54:41-04:00","Desktop","4","review","For the first time chosen for premium. Good choice, much better then the normal economy. Better selection of food which can be chosen when you check in. Also a bottle of water is provided. Service was much better then the last couple of years. Husband is diabetic and is on Insuline. Boarding was right on time but once in the plane it took a very long time before take off, didn’t get food or drinks in te meantime. Thats where it went wrong. Although we did have a very good lunch my husband got problems with his diabetes. We managed to get some coca cola to get his sugar level very quickly right again. During the rest of the flight they kept asking if he was OK or needed more foor or drinks. After he had the coca cola he was fine again. Although we always carry grape-sugar tablets, coca cola is the fastest thing to give to a diabetic in trouble. Staff was very thoughtfull after that incident.","Back on track","1" "2020-03-15T07:37:04-04:00","Desktop","5","review","Unfortunately due to someone being taken ill on the incoming flight our take off was delayed by three hours. We were kept well informed as to what was happening and why. We were concerned because we had a connecting flight in Singapore to Phuket. We were advised that everything would be sorted by the time we arrived at Singapore. Thankfully it was and on disembarking from the flight were met by Singapore Airline staff were given boarding cards for an alternative flight with less than an hour to wait. During the flight found the stewards and stewardesses to be very polite and attentive. The food was of excellent quality with a good choice. The on board entertainment was very good with a wide range of films, tv programmes and music to listen too and watch. Will definitely use this Airline again.","Flights from Heathrow to Singapore and from Singapore to Phuket","1" "2020-03-15T06:13:48-04:00","Desktop","4","review","Flight was on time, very comfortable and the food was excellent. The flight attendants where brilliant. A great choice of in flight entertainment only one hiccup, our baggage was left in Manchester, however this was not the fault of the airline but the baggage handlers, Singapore airlines where on the ball and provided us with money (no arguing) and arranged for the baggage to be delivered to our hotel in Bali, overall impression of this airline is very good.","Good flight","2" "2020-03-15T06:07:44-04:00","Desktop","3","review","Great inflight service! Customer service can be improved. We were on hold for about an hour, to make changes to our flight, and also received poor communication when it came to modifying changes for our flight.","Good flight","3" "2020-03-15T06:05:52-04:00","Desktop","3","review","We had a great inflight experience. The cabin crew was attentive and the plane accommodations were comfortable. However my over the phone experiences with this Airline was horrible. Long wait times (over an hour) and there didn't seem to be any urgency to attend to customer service needs.","Great in flight experience but pooor customer service otherwise.","3" "2020-03-15T05:06:08-04:00","Desktop","4","review","For a recent trip to North Asia, I opted for Singapore Airline, and I wasn't disappointed. Travel on Economy is generally no-frills with most airlines and Singapore Airline is no different. However, they still have responsive air-crew and aircraft configured with better leg-room that makes for a more pleasant travel.","Nice, comfortable economy","3" "2020-03-15T02:47:32-04:00","Desktop","5","review","This is the first time I've flown SIA Premium Economy and was more than happy with the space (I was in a bulkhead seat). I would consider this PE Class again for mid-range (7-10 hrs) flights. Good value. The service was extremely good and polite, worthy of SIA.","Good value","1" "2020-03-15T02:41:32-04:00","Desktop","1","review","BIG LET DOWN Singapore airlines were not very helpful when I had to change a booking due to the coronavirus. Took 4 attempts to get them - and each involved long hold on times. Finally they don't want to give a refund but instead punish me further. All seat allocation fees paid lost and can't be used on any rebook. Must pay $260 for the rebook - gee SA you could waive that during a PANDEMIC? All up they got my money and now they're happy to be greedy and play hard ball. SA it seems has lost all the kudos it had with good service with just one health crisis. The board should be sacking all the management for the lack of courtesy or understanding shown to customers. But here's the thing I won't forget how SA treated me and I'll never use them again...Touche!","Take the money and deliver poor service","4" "2020-03-15T02:07:53-04:00","Mobile","5","review","No other word then excellence. From checking to lounge to cabin to seat to service. Best in class in every compartment of a flight experience wether for couple of hours or a dozen. SQ978 ","On Top!","3" "2020-03-14T22:58:59-04:00","Desktop","5","review","Great service, Comfortable seat, Great Meals. In flight entertainment was great and enjoyed catching up on films and tv shows.","Vietnam Trip","1" "2020-03-14T20:49:20-04:00","Desktop","1","review","Booked flights with Singapore due to good review, but I guess they show their true color when there is a real extenuating circumstance appears such as a pandemic. It is impossible to get in touch with them. Took forever and when we finally did they were hell bent on keeping our money even when we can't use their service. VERY DISAPPOINTED. Never book outside of american based airlines again. Even other country's airlines have better customer service and they were ranked lower than Singapore. SingaPOOR customer service should be their name.","GREEDY, WORSE CUSTOMER SERVICE","4" "2020-03-14T19:01:04-04:00","Desktop","5","review","From Check-in to destination, the service on this airline was superb. I only travelled economy but never-the less, it was still a pleasant experience. The staff were very polite, attentive and helpful. I managed to drop my driving licence, without even realising I had , and it was presented to me by one of the crew on board, just before take off! The seats were standard economy, but I still managed to sleep. The food was better than some airlines I have travelled, and they were always offering juice or water. Hot towels when airborne, and during the flight.There is a very good choice of inflight entertainment, but the sound quality was a little distorted, though still not enough to warrant a complaint, although in my opinion it is the only area they might consider improving for the sake of the passengers who may not hear so well. l have wanted to fly Singapore Airlines for a while, and I would highly recommend them as an airline. For the record, I also flew Singapore Airlines to Adelaide and it was just as efficient and satisfying. I am only hoping they can get me home in three weeks time as the Covid -19 is a cause for concern at the moment.","One of the best!","3" "2020-03-14T10:46:09-04:00","Desktop","5","review","This airline is and have a great service, Everything is top except the food. For me the food is not what I am used to.","top service","2" "2020-03-14T07:42:51-04:00","Mobile","5","review","No doubt , I trust my journey using SQ for the air transpotation. Their services from check in staff till inflight crew are superb. Inflight entertainment very good. Food ok. The surprise is a bday cake for my friend on route Sin-Bkk 28 Feb 2019. Thank you SQ. You always be mu favourite airlines. ","Superb inflight service","2" "2020-03-14T05:50:46-04:00","Desktop","4","review","The plane (Boeing 777-300ER) being anything but full because of Covid-19, I got my preferred comfortable exit row aisle seat. Flight on time. Friendly staff. Good selection of newspapers and magazines. Wide choice of inflight entertainment (only drawback here: uncomfortable tiny earphones with not very good sound quality). Clean restrooms.","living up to its reputation","1" "2020-03-14T04:05:37-04:00","Desktop","5","review","Everytime we travel to Europe, we always get excited to board Singapore airlines. I love the hospitality, comfort and especially the food. Will travel again with them.","Very nice airline(accomodating, nice food and comfortable)","2" "2020-03-14T01:04:09-04:00","Desktop","4","review","First journey - Melbourne to Delhi on an A350. Flights were on time First flight Movie selection was poor. Nothing like Emirates Service was poor on the first flight. Ran out of main meals for me. Had to have a vegetarian. Staff missed our row for ice cream and tea/coffee and we had to ask for it. Second flight was much better, service was much better. We were on an A380 and we had 2 seats together upstairs. Nice seats with a small storage cupboard near the window. Overall, a below average journey. Second journey - Delhi to Melbourne We were notified mid afternoon by email that our flight was delayed by 50 minutes due to the late arrival of aircraft. At check in, we were given a 500 Rupea food voucher each to purchase a light meal at the airport.....nice touch. First flight was on an A380 and we had one of sets of two seats on the upper level. We departed more than 90 minutes late and we were worried we would miss our connecting flight from Singapore to Melbourne. We were told at check in that the connecting flight would wait for us, which it did. When we alighted from the first flight, staff were there to collect passengers who had connecting flights and escort them to the gate of the new flight. This was great as it was a bit of a hike to get to the new gate. The plane was already loaded with other passengers and were just waiting for our arrival. The second flight was on an A350 and both flights were full but there were new movies available on the entertainment system to that was there when we flew over to India. Staff were very attentive and accommodating and there were plenty of them. Food was good for airplane food. Somehow, we arrived on time in Melbourne. A great effort. Overall, a comfortable flight and take my hat off to the Captain and staff to get us in at Melbourne on time!","Very Good Airline.","2" "2020-03-14T00:45:18-04:00","Desktop","1","review","We have recently been required to cancel our booking for the 15 march to Phuket because of an australian govt warning against international travel. We tried to contact Singapore Air phone line with out success. After 6 hours in the queue we gave up. The virus has created uncertainty and you need to talk to the airline. In the end we cancelled our booking to avoid a no show charge. We were hit with a heavy cancellation fee with no option to defer. This is a great disappoint with us as a regular Singapore Air traveller and understand cancellation costs, however what planning is in place at the airline that you are unable to contact them. This is a disgrace.","Contact response is terrible","4" "2020-03-14T00:06:09-04:00","Mobile","1","review","If possible I suggest before booking a flight it is worth trying to find out which aircraft you will be flying on. Flew out BA premium economy on Airbus. Great Flew back SA premium economy - never again. c13hour flight. An old aircraft can’t remember model ?777ER? (It was dearer to return to the UK on SA but we wanted the experience as believed it was highly rated - big mistake). Rubbish choice of films. We had two seats on end of row of 4. Very very cramped and not much leg room. I am not tall. Person in front wanted to put seat back which gave me even less room. I simply could not get comfortable and was in pain. Due back trouble and had assistance to board. Not impressed with food. After some hours Spoke to Flight Attendant and asked if I could move. No spare seats. There were in business class. Offered to upgrade but wasn’t allowed. It was an old aircraft. All the flight attendant would agree was that it was far from new! Wish I thought to take a photo. It had been necessary for us to get up at 6am In Singapore on the day of our return to UK; by the time we got home we were exhausted after c24 hours without sleep.","Singapore Airlines - never again!","3" "2020-03-13T07:01:53-04:00","Desktop","5","review","Had a great overnight flight from Sydney to New Delhi with a 2 hour stopover in Singapore (2am their time) Great flight, good food and service and fantastic selection of movies. Singapore Airlines has always been a great airlines, but it is even better today. The flight back was equally as good and I didn't sleep at all. Too many new movie releases to see.","Fantastic flights - great service","1" "2020-03-13T01:44:49-04:00","Desktop","5","review","Even when travelling in economy your treated like first class here, from the time you step aboard until you leave the crew go out of there way to look after you attending to all your needs.The food and service is outstanding so I hate to think how good it must be up the front of the plane.","Treated like. Royalty","2" "2020-03-12T21:55:45-04:00","Desktop","5","review","We flew Premium Economy and were very happy with the level of comfort and service For long haul travel, Singapore Airlines is the only way to fly for us - no one else comes close the the level of service and brilliant airline staff.","The only way to fly","2" "2020-03-12T21:10:54-04:00","Mobile","4","review","Took this flight on my way back home last month. The aircraft is operated on a Boeing 787-10. It was the same aircraft operated on my outbound flight, SQ970. Just that special meal request I've made was a Muslim meal. The meal was just so-so but the dessert was very good, made up of glutinous rice and pandan custard. Other than, it was a pleasant flight 👍✈ #singaporeair #agreatwaytofly #sqavgeek #avgeek #spml #MOML","A good flight in SQ983","1" "2020-03-12T20:13:11-04:00","Mobile","2","review","My family had been using Singapore Airlines for five decades and IT WAS my favorite until my last one five weeks ago. The first flight from SGN was better but the long one to the states was so bad. The seat was not comfortable comparing with other airlines as premium economy, the food was not good but Hägen-Dazs ice cream that I like and the most upset me was the lady flight attendants being so rude even our cabin was about half full, maybe due to this time when passengers were wearing masks to keep themselves safe during the flight. It was too costly for us to purchase one way tickets to fly with Singapore Airlines I used to think it was the best for traveling in Asia. Full of disappointments for this trip when we’ve almost got charge for almost another 8 hundred dollars so we had to fly a day later for almost 2 hundred instead for the date change after we got the tickets","Can Not Believe it’s Singapore Airlines","3" "2020-03-12T17:51:03-04:00","Mobile","5","review","A really pleasant flight from Perth to Singapore. The inflight entertainment was top notch, the service excellent and the food was delicious. The comfort on the new A359 is also top quality - you barely feel the bumps it's that smooth! Highly recommend.","Professional service and comfortable flight ","2" "2020-03-12T17:49:59-04:00","Desktop","5","review","Clean, comfortable plane. Best of all, drinks, food and movies included. Service was given with a smile even when busy. It was a pleasure to travel with them","Great service","1" "2020-03-12T17:25:31-04:00","Mobile","2","review","TL;DR: With Premium Economy, the seat and the service was excellent, the meal was quite bad, and the overall value-per-dollar spent was very low (in my opinion). Situation: I flew from Mumbai to Singapore today. This was my first flight with Singapore airlines, and also my first international flight flying in a class above basic Economy. Seat: Really nice seat, decent recline angle, and much wider than expected. This was on an A380, the really nice plane. I’m a skinny 5’9 guy, so YMMV. I slept great. No noise or drama from other passengers. I didn’t need to pull out my ANC Bose QuietComforts. YMMV with a different plane type, so watch out. The plane going to SFO looks like it has much narrower Premium Economy seats. Food: Got the chicken teriyaki with garlic fried rice. This was really bad. The small amount of chicken was drowned in what looked like an entire cup of teriyaki sauce. There was a single tiny piece of bok choy, and a single super-tiny sliver of a mushroom (like, two cubic cm worth). I did not get a healthy portion of vegetables or protein, and got waaay too much sugary sauce and rice. Really disappointing. OTOH the coffee and complimentary champagne were great. Service: Amazing. The crew was super nice. Cleanest plane I’ve ever been on. The toothbrush + toothpaste, socks, and hot towel all went a long way. But basically all of this should be available in basic Economy? It is on Turkish Airlines, at least. Value: Not good. The best part of the Premium upgrade is the seat. You get a wider seat — good for typing if you’re on your laptop. Maybe more importantly, you’re more protected from co-passenger drama. But for my flights, Premium costs 3x the amount as basic. As the flight was mostly empty anyway, this was just not worth it. My math (flights booked together): - I paid $610 USD to book a one-way ticket from BOM -> SIN -> SFO today (a same day flight). - Upgrading to Premium Economy for the BOM -> SIN leg cost an additional $270 USD. - Upgrading the second leg, SIN -> SFO would have cost an additional $1000 USD. My math (if I had booked flights separately): - SQ 423 BOM -> SIN one way on 3/28/2020 costs $160 USD (source: Google flights) - SQ 32 SIN -> SFO one way costs $1280. - Upgrading the second leg costs $2500 USD, didn’t check the first. - So, booking the flights separately or together doesn’t make a difference, there is a 3x markup, it seems.","Poor value for money, 3x markup (BOM -> SIN)","2" "2020-03-12T14:19:59-04:00","Mobile","3","review","Recently flew Brisbane to Hanoi - Ho Chi Minh to Brisbane on Singapore airlines. The flight, service, food etc were all very good but on the way over my checked luggage was smashed in. I purchased a new suitcase for the return trip and it was smashed in also. Not at all happy with the baggage handling. They weren’t weak cheap cases either. ","Great flight ","2" "2020-03-12T12:38:33-04:00","Desktop","5","review","Excellent service, food and cleanliness. Flight attendants were especially kind and helpful. Lie flat seats that make into beds. Good storage compartments. If only more airlines were like this one!","One of the Best!","1" "2020-03-12T12:28:32-04:00","Desktop","1","review","It is a truly difficult time indeed. I feel for the airlines and various others in the travel and hospitality industry, especially those working in these difficult jobs with irate customers who also have little or no control over the unprecedented situation we now face. Nonetheless, I find the airlines (I will limit my report to the two airlines with which I have experience: Lufthansa and Singapore Airlines) and travel agencies (I will limit my report to my experience to the one travel agent with whom I have experience: Expedia) are playing this to their advantage. In this review of Singapore Airlines, I will post the information related to Singapore Airlines (see my other reviews related to Lufthansa and Expedia). Although the airlines are making tall claims that they are waiving cancellation fees, penalties, change fees, etc., they are not really doing this in a sincere manner. Here is my report on the three above-mentioned companies (Lufthansa, Singapore Airlines, Expedia—both my airline tickets were booked through Expedia and one half of the journey has been completed) and their games. Singapore Airlines: Singapore Airlines has announced related distinct policies policy for waiving cancellation fees and change fees for flights connected to Hong Kong, India, etc. When I called them (after an hour plus hold—and this is the only part about which I can be understanding given the call volume), they said to call the travel agent (more on that next) but once I explained to them I had contacted the travel agent and spoken to them and they suggested calling the airline, they were willing to waive the change fee but I had to pay the fare difference to book a ticket about 3 months from now which was the price of half the ticket! Seriously, I can’t imagine that the same fare classes and fares aren’t available, especially in this world. When I asked for a refund, they said the fare is non-refundable—wait, isn’t that what the waiving of cancellation penalties should be about—oh, you just won’t change me the cancellation fee. Give me a break! So, the strategy in this case is clear: make the fare difference so high that the customer will walk away. Do you have horrible experiences? Please share. Let’s get the airlines to not use the situation to scam us and abuse us—when they will soon be getting bailout money anyway! What is your advice? Can I just wait and call the airline or travel agent later or do I need to call before the date of travel? #SingaporeAirlines #SingaporeAirlines_scam","Singapore Airlines scam","4" "2020-03-12T07:19:51-04:00","Desktop","5","review","We friends traveled by flight SQ423, SQ942, SQ943 and SQ424 in the first week of March for our vacation to Bali. Although, I found it a bit expensive than other available while booking, the thought simply vanished as soon as boarded the flight. The crews, food, comfort, entertainment options and check-in were all so much pleasing. Even during the trying time for the airline industry, the crew extended the best services. Hats off to them. Wish you all best health and safe life.","An Airline that takes care of the patrons","2" "2020-03-12T04:16:04-04:00","Desktop","4","review","Flight was good. Service was acceptable. The COVID-19 affected greatly the number of passengers. We were able to choose seats and lie flat all the way to Fukuoka.","Good Overnight Flights","2" "2020-03-12T03:08:48-04:00","Desktop","5","review","Great flights, inside of aircraft clean and tidy, cabin crew very smart and helpful, we paid extra to get good seating location.","Trip To Australia","1" "2020-03-12T02:42:41-04:00","Desktop","4","review","Flew Brisbane to Beijing via Singapore. Overnight through to afternoon flight. Very friendly staff, however food & beverage service slow and not much available. Air temp in both flights was quite cold. We were able to change seats to better locations for legroom. Would still be happy to fly SingaporeAir anytime.","Smooth flight.","2" "2020-03-12T02:42:40-04:00","Desktop","5","review","Check in was easy and staff were helpful. The flight was on time and the journey smooth. The inflight entertainment and food was good . The staff were extremely friendly and cheerful. They provided us with refreshments throughout the flight and the toilet facilities were kept clean and tidy.","Excellent flight","1" "2020-03-11T23:53:52-04:00","Desktop","4","review","Very comfortable flight. Aeroplane new, clean and very quiet. Cabin staff very professional and polite. There were spare seats so encouraged to move allowing us to have more room or to be able to lay down.","Singapore Airlines Flight","2" "2020-03-11T22:58:40-04:00","Desktop","5","review","Checked in on line.On dfopping baggage of told our seats had been changed.On boarding found the wife and I had 3 seats to ourselves overthe wing.Plane was virtually empty from wing back.Service on meals and drinks were as usual up to Singapore Airlines standards.Cabin crew smartly attired ans more than courteous and helpful.Only downside is that not enough space between drop down table and passenger.This does not in any way reflect on the service given.","Service","2" "2020-03-11T22:10:31-04:00","Desktop","5","review","The flight was surprisingly very full considering the Covid-19 scare! I was tucked at the last seats right in front of the galley. I am impressed with the service excellence of the crew. The passengers were pretty annoying, littering repeatedly, while the stewards continue to pick up the mess. I can see the effort they’ve put in, and the patience they have!! Is unwavering. Thumbs up to the crew.","Passionate team!","2" "2020-03-11T20:40:09-04:00","Desktop","5","review","We flew Singapore Airlines on SIN-HAN-SIN round-trip (SQ176 on Oct 25, 2019 and SQ175 on Nov 5, 2019). It was a pleasant experience. The whole process from check-in, to baggage transfers to final delivery of baggage were timely. The flights themselves were timely as well. We were given hot towels soon after boarding. Our pre-ordered special request vegetarian meals were served fresh and hot. The leg room was very good, and the seats were comfortable. In-flight service was top notch. Nothing else that we could ask for from an airline! Singapore Airlines has always been one of our preferred airline while booking our trips, and will continue to do so after our recent experience. Keep up the good work, team at Singapore Airlines!","Very efficient and high touch experience","1" "2020-03-11T20:29:46-04:00","Desktop","5","review","This is one slick operation that was run efficiently and effetively from the checkin to the check out. Plane clean, staff good, meals up to standard and level of care high. Really pleased and happy to fly with them again any time.","Singapore Airlines. Like them a lot","1" "2020-03-11T20:22:17-04:00","Desktop","5","review","While we try to avoid flying Economy class these days (too big and getting older), we wanted to holiday so badly and economy was the budget. Singapore never fail us. Even in economy class, the Dreamliner had ample leg room between rows. The service is exceptional. No request was out of the question. What I really liked was, in the midst of this virus worries, the staff were constantly disinfecting the common ares (loos). I was in a seat where I could notice this. Our flight was cancelled meaning we had to be placed on an earlier available flight. Unfortunately the connecting flight from male was delayed so we missed it. We were offered an alternate flight leaving at midnight and travelling via Melbourne (to Brisbane). Singapore could have insisted we take this flight or look after ourselves. However upon us telling them that we did not fancy travelling past Brisbane, they offered us 2 alternate fights for the next day including an overnight stay in the Crowne Plaza Hotel which much to our surprise included breakfast. This was a very pleasant surprise and most welcome. Cannot recommend the service and support more highly.","Always fly Singpore","2" "2020-03-11T20:10:04-04:00","Desktop","5","review","No hassle bag check-in and plenty of time to relax and have coffee before boarding. Boarding was civilized, no pushing in the queue with efficient staff. Always choose one isle seat in middle row so least disturbance when getting up to visit the facilities and having exercise. Seats were reasonably comfortable with pillow and blanket supplied. Flight was full. Food was plenty and quite tasty and too much for me. Plenty of drinks readily available. Baggage collection was fairly quick on arrival although had to wait for the last case to appear on the carousel. Best thing the variety of films available to watch and the worst thing was being seated behind a continual crying child.","Smooth flight","1" "2020-03-11T19:30:50-04:00","Mobile","5","review","My experience with Singapore airlines was one of a hard flight for the airlines we finally made it to Melbourne airspace only to be sent to Adelaide due to a massive storm in Melbourne we were stuck out on the tarmac for 2 hours before they would refuel the plane then another 3 hours to gain a new slot for take off and land in Melbourne The crew were so caring nothing was too hard the plane had a lot of mother’s with baby’s and small children then tired grumpy people they handled it all with such grace they gave out ever bit of food they had I was surprised they handled it all so well It would not put me off using them again soon","Coming home","1" "2020-03-11T15:52:54-04:00","Mobile","5","review","On a recent trip from Vietnam to Brisbane, Australia, I decided to try Singapore airlines because they departed and arrived at my destination at a more convienient time than another. I was pleasantly surprised by the service and meals. Booking in took a bit longer and the Singapore airline app takes a longtime to do something. From there on everything was great. Helpful hostesses were on hand for people having difficulty with ridiculosly big, heavy carry on luggage. (I think the weight restriction is not a good idea. People should have to lift their carry on luggage above their heads by themselves). The meals provided were very good, in fact too much. But I guess they have to cater for people who dont like a particular dish. There is a menu and a choice of 2 dishes. The leg room was sufficient. There is also a video screen with your choice of movies or just look at where we are with the GPS. All in all, it was very pleasant trip. A little bit more expensive than some, but by no means exorbitant. Recommend it and will go again.","Very nice","1" "2020-03-11T15:29:07-04:00","Desktop","5","review","The flight from Brisbane to Jakarta via Singapore was very comfortable even though I was in Economy. I had a window seat. The only unfortunate part about having a window seat that if you need to go to the toilet or stretch our legs you have to ask the 2 passengers to move! So, when they got up to go to the toilet I did too!! The crew were very courteous and friendly. Nothing was too much trouble! The plane was clean and tidy and smelt fresh. The meals were very nice - lunch and a snack. (It was a midmorning flight.) We landed in Singapore and had to change planes at Singapore and had to rush from Terminal 3 to Terminal 4. There was 45 minutes between flights. If anyone knows Singapore airport, sometimes there can be delays and trying to get from one terminal to another can be very rushed. I managed to get to the right terminal and boarding gate in time. The flight from Singapore to Jakarta was very good too. I had a seat with plenty of leg room. Shame the flight was only about 1.5 hrs. Again the crew were very courteous and friendly. Because of the Corona Virus, all the crew wore masks throughout both flights. Singapore Airlines is one of the best airlines I have travelled on!!","Very Comforting","1" "2020-03-11T14:52:16-04:00","Mobile","5","review","As always, Singapore Airline was comfortable and felt like home. Would always try to fly SQ. Also had issues with visa and the ground staff was very helpful. We almost couldn’t fly but they helped us out and last min we could board. Big thumbs up to them.","Comfortable flight","1" "2020-03-11T14:10:11-04:00","Desktop","3","review","Travelling with Singapore airlines was the above average. I have long legs and paid extra in economy class which my legs deserved after my long trip. The entertainment was okay but I definitely recommend bring your own headphones with a headphone port, as Bluetooth is not available. The food however I had was Chicken my mistake as I threw up as the plane touched the ground, do not eat the chicken!","singapore Airlines","2" "2020-03-11T11:55:30-04:00","Desktop","5","review","As normal SQ is the great way to fly. Premium ecy class is roomy and you also get 36 kilos of bb (baggage). In-flight service is above par. The ground staff at all airports are kind and efficient and always courteous. The Singapore Airport security service is very unpleasant and not friendly at all.","A an ex Qantas staff I am using SQ ever since QF (QANTAS) stopped flyinf to continental Europ.","1" "2020-03-11T09:41:52-04:00","Desktop","5","review","The service was impeccable. I had a problem with my wrist and the flight attendant was more than attentive, setting up my bed etc. On my return flight from Hong Kong, due to the virus scare, the business section had very few passengers. The flight attendant actually set up another seat as my bed and was most helpful.","Singapore Airlines Rocks!","1" "2020-03-11T08:52:07-04:00","Desktop","3","review","We have just returned from our first flights with Singapore. We were very much looking forward to flying with them in view of their recent number 1 rating. However, the service did not meet our expectations. The food was very good, and the cabin crew were really nice, but on both flights we found them to be very disorganised. On our way from UK to Singapore, the first meal came around, and we were asked what we wanted to drink, and both nominated G&T, and the reply was ""That will take some time"", and she explained they only carried wine with the food and we could have a G&T after all the meals were served. To be fair, we didn't wait long as we were the last to be served. On the way back, the crew were really confused, we had two trolleys serving , and both missed us, they were withdrawing when I pointed out we had no meals. Then they got the drinks wrong, and then the other crew delivered some more, which were different, it was a bit shambolic. However, that was all a bit of human error, and as I said, they were very nice, but the real issue is the entertainment. They were THE most rubbish selection of films we have ever experienced. They had what I would describe as two or three quality films, and the rest were awful. When we fly with Virgin, I watch good film after good film, but on this 14 hour flight, I watched one new film, and another B or C list unknown, and that was it, the rest were unwatchable. ","Disappointed with our Experience","1" "2020-03-11T08:14:51-04:00","Desktop","1","review","Booked to go to Brisbane on the 19 March but Singapore airlines has cancelled our flight from Singapore to Brisbane and put us on a flight the next day at 00.55.this means we are stuck in an airport for 18 hours which isn’t ideal at this time.managed to get it changed fo a flight 3 hours earlier but still stuck in the airport for 15 hours with the Coronavirus about.been trying to get hold of Singapore airlines for an hour on the phone. Eventually answered ,so asked if we could be moved to an early flight we found on line.which meant we would only be on the airport 3 hours very close to what we booked originally.nut the guy was very unhelpful and didn’t manage to change it.its the cost and last time we are flying Singapore airlines and we haven’t even taken off yet.😡","Terrible customer service","2" "2020-03-11T05:00:36-04:00","Desktop","5","review","This is a good flight to Davao. Cabin crew are efficient and friendly. The connection fro Frankfurt to Singapore and the return sector was not so comfortable. The seats are pretty uncomfortable. The Silk Air Flights are very comfortable. Overall, I recommend this flight and Singapore Air. I will use it again.","Manchest to Davao Return","1" "2020-03-11T04:48:42-04:00","Desktop","4","review","Our flight back from Philippines, was very comfortable. This time it was Airbus A350, and it seems brand new. Everything was excellent.","Good as always","2" "2020-03-11T04:44:58-04:00","Desktop","5","review","First time flying Airbus A380. Very nice flight. As always good service from the staff. Good food also. In my seat, the entertainment system was not so good.","Comfortable travel","2" "2020-03-11T04:43:50-04:00","Desktop","4","review","This is a relatively short flight so was not expecting that much service. But what we got was OK, obviously with all the problems with Covid-19 the crew wore masks and you had to ask for things perhaps more so than you would expect. But overall was a decent flight.","Good service when asked for.","2" "2020-03-11T03:24:02-04:00","Desktop","5","review","Extraordinary! Amazing service and very comfortable seat, the lavatories were clean and young/disabled passengers are well taken care of with special amenities. Although there was a slight delay in Sydney due to slot times, the crew was very informative about the situation. I strongly recommend SQ's Premium Economy on the Boeing 777-300(ER)!","Boeing 777-300(ER) Premium Economy","1" "2020-03-11T03:23:43-04:00","Desktop","2","review","Having read the reviews we were excited to say the least! My wife is disabled and I wanted a direct flight to Singapore where we were going to get on a cruise. I booked the flight independently as we wanted to see Singapore over 2 days and not have to rush directly to the ship! Unfortunately 3 days before the flight NCL cancelled the cruise due to the Coronavirus outbreak. Probably a good thing as my wife is over 80 years old (this was to be her 'bucket list' holiday.) I assumed we might get some kind of refund but when I rang the airline they told me that they would not refund a penny - BUT I now owed them $200 cancellation fee!!! I was shocked to say the least as when we read that bit in the Terms and Conditions we thought that it meant we'd get $200 on top of a full refund if they cancelled the flight. So we've lost the full £1,200 cost of the one-way flight plus the cancellation or no-show cost. To add to our misery this was not claimable from Stay Sure Travel Insurance which had cost the two of us £1200 for the year!!!","With this airline - READ THE T's & C's!!!!","2" "2020-03-11T03:17:46-04:00","Desktop","1","review","Pay 3 times more for Less. We are in Rome organising to return shortly to Australia. We have 2 choices - to spend the remaining 2 of weeks in Rome or go to Germany for 2 weeks. So I did some research on airfares. Checked online with Singapore Airlines: Rome - Frankfurt - Singapore 945.00 Euro Frankfurt - Singapore 2700 Euro. That cannot be right!! 3 times more for less??!! The Frankfurt - Singapore was the same flight on the same day in both examples - 26 March flight SQ325, so I rang Singapore Airlines. After much discussion with the operator without a suitable explanation, other than ""that is what is in the system"", I asked to speak to a supervisor as it didn't make sense. The supervisor said the pricing was correct as they have different pricing schedules for different markets. Italians wont pay as much as the Germans. I said ""Can I buy a Rome - Frankfurt - Singapore ticket and only use the Frankfurt - Singapore leg?"" No! the ticket is void if I don't get on in Rome. Checked with Lufthansa (Germany's own airline) and the same result. Talk about ripping off your customers!! We have now booked with another carrier as we cannot trust Singapore or Lufthansa - how can we trust the other carrier?? - ignorance is bliss.","Rip Off","1" "2020-03-11T03:11:22-04:00","Mobile","4","review","I booked 5 months in advance on Travel Trolley and got my ticket for £642 which was excellent. Singapore Airlines is a really good airline, and the stop over at Changi airport is fine. Buy Duty Free at Changi! I fly this route often and find that taking a night flight often means that there are empty seats so I've usually had a row to myself. The food is excellent and the cabin crew are usually very friendly. The entertainment is disappointing in my opinion so I download stuff onto my laptop before flying. Also irritating is the fact that to book a seat you have to pay. Luggage allowance is a generous 30kg. ","Good airline, good price flight","1" "2020-03-11T03:03:32-04:00","Desktop","2","review","Having had 2 fabulous SA flights on my Maldives holiday, I was quite happy at the prospect of the last (and longest) leg however the plane was clearly aging. I'd paid for a legroom seat. There were 3 of us on the front row. Everything felt just a bit jaded and not very comfortable. What really irked me was that we took off at 9am (i.e daylight) and flew through the day to land at 3.30 pm however the stewards had all the blinds down the entire time which just made the 14 hour experience dispiriting and depressing. I don't know why they did this and the next bit forward in the cabin didn't have this. One of the lavatories was not working so there were pretty much constant queues, and the food was not great. A real shame as I am a fan of Singapore but this plane should clearly be put out to grass.","Oh Dear, Singapore Airlines - whatever was going on here???","1" "2020-03-11T03:01:24-04:00","Desktop","5","review","This was an upgrade we considered for a long flight from Amsterdam to Brisbane for some time before committing, and I am pleased to say this was a great choice, it was the most enjoyable long haul flight either of us had ever experienced. The seating is one plus one, no pesky middles with elbow wars... all very comfortable, and quite easy to sleep (if you feel the need). The entertainment system allows time to drift away, and without doubt this is helped along significantly by the noise cancelling headphones supplied. The A350 is a little louder than an A380 - not too bad though, and the majority of the flight I had headphones glued to my scone. Definitely did not feel any noise issues, with or without the headset. In flight food was very good without quite being up to the Emirates gold standard. Our final leg of the trip involved a switch to the front seats in this premium block, while still very comfortable, the screens are a little more distant, so what you gain in legroom you lose in entertainment standard, this worked in well anyway as I needed some beauty sleep, I am after all only here as eye candy. On the whole, an excellent trip, and well worth the upgrade.","Singapore airlines luxury!","2" "2020-03-11T02:56:54-04:00","Desktop","5","review","Having had a ghastly flight from Changi to the Maldives on SilkAir two weeks earlier, I was dreading the return leg however it was 100% different. I'd booked a legroom seat and the helpful attendant said that the whole bulkhead row was free if I really wanted to stretch out, which was great not only for me, but the couple on the front row next to me. The flight was great with good food and super staff.","Great trip from Male to Changi","1" "2020-03-11T02:52:54-04:00","Desktop","5","review","Brilliant flight from London to Changi. Nice new plane and paid for front row seats - to my joy the seat next to mine was also vacant and unlike ghastly BA, SA do not just give these out willy nilly (spiting those who have bothered to pay for them) so I had both seats to myself. The film choice was OK, food was pretty good and even managed a bit of a snooze.","Even on a long flight, the time flew by!","1" "2020-03-11T02:29:25-04:00","Desktop","3","review","I normally experience nothing but excellence from this airline, however, in this instance I was really disappointed with the service from the stewards and was amazed that he was allowed on board at Changi. He made the trip to Adelaide the worst I have ever experienced. The stewards were reluctant to shift me or any other passengers effected by him. Apparently the plane was full. I would have to rethink Singapore Airlines again though. But they are a good airline. Usually. I hope this is a once off.","I had an abusive drunk behind me and should not have been allowed on the plane.","1" "2020-03-11T02:18:54-04:00","Desktop","5","review","First class service all round and up to the standard we expect from Singapore Airlines. As we also required wheelchair assist this made our long trip much more comfortable","Excellent as usual from this carrier!","1" "2020-03-11T02:17:43-04:00","Desktop","4","review","Can't complain about Singapore Airlines. From check-in to the actual flight, there were no issues. Staff are really friendly and always wearing a smile. I would definitely use them again. If you have a flight with a long layover, don't fret, there is lots to see and do at Changi Airport and as South Africans, we could go visa free into the City to explore, instead of waiting at the airport.","Very happy with Singapore Airlines","1" "2020-03-11T01:43:47-04:00","Mobile","5","review","From the time you board to disembarking the aircraft staff are the best I have ever encountered there isn't one thing I could fault book the cook before you fly the meal you ordered is there for you so much food and of a good quality champagne and cocktails and lots of drinks to choose from they make you feel very special the seating is very comfortable and folds out into a bed I have flown other business class airlines but Singapore Airlines standout","Amazing airline","2" "2020-03-11T01:24:56-04:00","Desktop","5","review","Really enjoyed the flight! The staff were very friendly and attended to us as quick as possible. It was a packed flight as we flew on christmas eve. Only thing that maybe the airline could do for entertainment is to include more bollywood and hollywood movies, the regional films were not a wide variety. our agent forgot to book our meals, as soon as we asked the cabin crew members, they organised something really quick so that in all sectors we had food. other than that, it was an awesome flight.","Nice service!","1" "2020-03-11T01:10:03-04:00","Desktop","4","review","attentive service, selection of food & beverages good. left Singapore at an awkward time 01:30, declined refreshments & had a good few hours sleep without interruption.","good service from air hostesses/hosts. Seats spacious but Beds at an angle, not as comfortable as it looks.","1" "2020-03-11T00:42:36-04:00","Desktop","5","review","This airline is the best way to travel for comfort, reliability and quality. Overnight comfort provided by seats that transform into flatbeds.","First class flight","1" "2020-03-11T00:11:52-04:00","Desktop","5","review","Short trip but always relaxing, from Changi I always try arrive in time to use the lounge and eat and drink plenty of excellent food, wines, spirits, bubbles etc and then more onboard. Sadly still the old style seats on this route but still good enough. As always, great service from the SQ ladies, bubbles, hot meal and decent IFE. Thanks again see you next week","J class short flight","2" "2020-03-10T23:43:21-04:00","Desktop","3","review","I took a flight from Singapore Changi to Paris this 8/3/2020. It was a Econony class flight on the 777-300e aircraft, it was also a RM3.8k flight just for reference. The flight started well with the normal doodads, until the boarding check-in that i was greeted badly by the airport staff just because i asked for an English declaration form. On the flight itself was mediocre, the plane was not great to sleep in as it was rather warm and i got sweaty mid-flight. Meal was great with lots of choices along with snacks and a selection of alcoholic drinks (good for people who needs something to get them asleep). All and all it was a 7/10 flight, because for such a reputable company i would've expexted a better attitude from the staffs and a more well-ventilated aircraft not some old 777-300e from the ice age of aircrafts.","Pretty average","2" "2020-03-10T23:21:53-04:00","Desktop","5","review","This is the first time I have used Singapore airlines and I have to say they are brilliant great service food was excellent just couldn’t fault them.","Best airline","1" "2020-03-10T23:18:12-04:00","Mobile","5","review","We had a great flight all the way. From checking until arrival we could not have asked for better service highly recommend","Singapore airlines are fantastic","1" "2020-03-10T23:16:59-04:00","Desktop","5","review","The old A380 was a wonderful way to fly to Europe, and SIA previously was already leading the pack amongst the operators of the type. The new-design seats have a lot more legroom, but lacks a leg rest. The screen is now a lot wider and has a good response. As my trip was just at the beginning of the outbreak of the COVID-19 virus, SIA stepped up measures to keep the cabin clean. The plane was also very empty, and you could just swap to another seat in a more empty area.","New A380 seats improved the comfort","2" "2020-03-10T22:45:44-04:00","Desktop","5","review","Short flight but with excellent service on board and very friendly flight attendants. This was my first flight with Singapore Airlines and it was a very nice and good exprerience","Short flight but excellent","2" "2020-03-10T20:50:25-04:00","Desktop","4","review","Aircraft 777. Flight was very comfortable with lie flat bed. No amenities kit or pyjamas, Only socks eye mask and slippers. Bed folds from rear of seat and leaves no space for personal items other than a narrow shelf. Bed fills the legroom space so a bit tricky if one wants to sit up. Capacity 42 passengers occupancy 14 due to impact of Coronavirus. Crew were very friendly and helpful.","Comfortable Flight","1" "2020-03-10T20:43:22-04:00","Desktop","5","review","Flown on the new A350 quite a few times before. The business class seat is terrible. However designed it should be sacked. The window seats have a space of about 8 "" between the seat and window but is taken up with a privacy screen that is right up against your shoulder. I don't know who is going to be looking in at 40,000 feet??. If you are an average size guy as I am you will find the seat narrow and even tight to get into the seat from the aisle. This is the virtually the same seats they employ on the A380, although there is more room on this aircraft. It is a shame as the seat on the original A380 was that wide you could not put your elbows on the armrests at the same time. It was big and wide. Obviously no conferring with their Premium passengers when the new seats for the new aircraft were designed. The B777 is a good product and the seats are better. When booking, If travelling on the A350 or A380, try and secure the front seats at the bulkhead as you get a full flat footrest the width of the seat instead of cramming your feet into a small space compartment in the seat in front. The A380 window seats are not to bad as they have a padded area down the side of the window that you can stretch out a bit. Not available in the center seats though. Same goes for the Economy seats. Airbus seats not very comfortable and the Boeing seats seem to have the edge.","SIA A350 Business Class seat.","1" "2020-03-10T20:34:41-04:00","Desktop","4","review","Good flight which seemed to be never ending. Found the seats in Business class on the A380 aircraft to be most uncomfortable. Was l and ike sitting on a wooden plank with no cushioning. Once the bed was set up it was much better. No pyjamas or amenities kit provided - only socks, eye mask and slippers. Quite disappointing from the Worlds Best Airline.","Flying in Unsettled Times","1" "2020-03-10T20:28:06-04:00","Desktop","4","review","Very nice and spacious flight with good clean. Very good hospitality cabin crew. Thanks to Pilot for excellent takeoff ad landing. The toilet is good spacious as well. I love to fly SQ468. The big difference to Singapore to Perth SQ flight, which is very small and compact. Special thanks to ground staff and online boarding in Singapore, very good reception and friendly. Price is good as well and hopes the same price throughout. See you soon.","SQ 468 to Colombo","2" "2020-03-10T20:24:10-04:00","Desktop","5","review","The flight was practically empty, no surprise given the current corona virus situation. All the cabin staff tried their best to make the passengers feel at ease. I was even escorted to my seat. Food and beverage service were excellent as always. I want to thank the crew for making us relaxed despie the general hyseria now prevailing. They were true professionals.","Excellent service despite coronavirus situation","2" "2020-03-10T20:12:29-04:00","Desktop","5","review","I had very comfortable flight. Staff at Auckland, helped me to have our seats from 56 row to 45 row both for ,Air New zealand partener operated flight from Auckland to Singapore, as well as our subsequent connecting flight from Singapore to Mumbai India. Delicious and nutricious in flight meals all through. caring staff in air as well as ground.","wonderful flight Experience","1" "2020-03-10T20:08:33-04:00","Desktop","5","review","Singapore Airlines is up there with the best airlines of the world in terms of safety, service and quality of aircraft. What else do you need to say, everything was as expected.","Top Class","1" "2020-03-10T20:07:42-04:00","Desktop","5","review","New A380 suite is amazing. Space, seat and bed are unbeatable. Thanks for all the crews providing this unforgettable trip.","best of the best","2" "2020-03-10T19:31:14-04:00","Desktop","4","review","Good service, though a change of menu and a better selection of entertainment would improve the whole Singapore experience. A reliable airline!","Hoping for change of menu","1" "2020-03-10T19:03:27-04:00","Desktop","5","review","For comfort, and superb Customer service and attention, this airline simply cannot be beaten. Excellent service.","Simply The Best","1" "2020-03-10T18:23:58-04:00","Mobile","5","review","Never manage to sleep sitting up in a chair, yet this was a quick & pleasant flight..watched 4 movies & received nice food with great friendly service..","Brilliant service..","1" "2020-03-10T18:16:46-04:00","Desktop","4","review","This was our departing flight out of Brisbane, to Singapore and then further onto Zurich leaving on our honeymoon. We were absolutely delighted to be surprised with a special cake and treat to celebrate our honeymoon. This was so meaningful and really made the start of our journey happy and exciting. The crew were so considerate, personable and friendly - excited to share in our wedding story and to send us off with a great celebration. Thank you so much to the crew who organised this.","Honeymoon Surprise","1" "2020-03-10T18:11:19-04:00","Desktop","5","review","Been travelled thru different airlines just to have felt how each airline is. Finally I have the chance to try SQ (by luck) and I can say that the service is unbelievably beyond every other airlines. The flight attendants are attentive to every passengers' needs. The service has never stopped. Being offered many times for the delectables that my stomach was full when I landed in Singapore. I have requested for halal meals which taste great and enough portion. Ground staff handling has been helpful. I promise myself, next time, i would again travel with SQ for long flight. My advice is, please provide a bottle of water for every economy passengers, besides water is important for long flights, it also gives easiness for the crew. I am such a water drinker that the crew pushed me for having juice or any others (as part of their hospitality) but NOP, water is just enough!","The best airline from my point of view","1" "2020-03-10T17:58:20-04:00","Desktop","5","review","Always feel good flying with Singapore Airlines, more expensive than other airlines but you pay for peace of mind, safety.","First Class Airlines","2" "2020-03-10T17:35:36-04:00","Desktop","5","review","Still the best Airline in the air, The Crew are always helpful, and they are always there to help. Food was outstanding as always. The New Business Class seats are great, took a little while to get used to, but very comfortable, and lots of room.","Still the Best Airline","1" "2020-03-10T17:34:33-04:00","Desktop","5","review","The cabin crew were fabulous, my husband has a disability and he was assisted to his seat by a crew member they even stowed his cabin bag for him. Once the plane took of they checked on him to make sure he was comfortable. We did have a transit through Changi airport there was a lift for us to take us to our connecting flight. The meals were nice and they supplied plenty of drinks and snacks if needed.","Fantastic Airline","1" "2020-03-10T17:18:52-04:00","Desktop","5","review","Just an excellent crew. Attentive and on top of service. I watched two flight attendants take apart a seat because an idiot a few seats in front ""lost"" his iPhone while asleep. They found it in the meal trey well. But it was something to watch them take that seat apart, training must be pretty intense at this airline. Most impressive. Seat space was just fine.did not order drinks but the meals were really good to boot (but I used the ""Book the Chef"" thing). Due to processing for my dog, I was 10 hours early yet they allowed me to check in anyway and to use their lounge which was very unexpected. You pay a tad more but for ""the value"" - tough to beat this airline. I haven't been on a better one. So I just cannot complain.","this flight for me was just excellent. LAX to Phuket as a final retirement flight.","2" "2020-03-10T17:00:32-04:00","Desktop","3","review","As always friendly staff and very helpful. Moved seats to allow a family to be together . Ended up in a seat with leg space but zero space to put your iPad or books or any other paraphernalia . Tray was in arm rest and boy was it tight on ones stomach once out. No space and I am not that fat. So uncomfortable. The screen was 2mtrs away lucky I have reasonable eye sight. Food unexpectedly poor main meal, landing a big improvement. Plenty of water offered, little juice, and only one offer for a alcoholic drink. Definitely Acost saver flight. Breakfast was far better than lunch. Disappointed, for me thought to say BA is a lot better in this case. Better food, also you can go and get a drink or snack anytime on the flight.","Average","1" "2020-03-10T16:50:58-04:00","Desktop","5","review","2nd time I have flown with this air line. Service and attention really good nothing too much trouble. Good leg room so no put to go premium. Have just flown on to Perth and just as good.","Fantastic airline","1" "2020-03-10T16:39:49-04:00","Desktop","5","review","Never had a bad experience. I would always prefer to travel with SA. The cabin crew is always helpful and the service is exceptional.","Overall good experience with Singapore Airlines","1" "2020-03-10T16:32:20-04:00","Desktop","5","review","A true first class experience, right from the private entry at Changi airport and express customs. The Private lounge for suite travelers in Singapore is one of the best, and the staff make sure you have a relaxing expereince pre travel.","Fantastic service and lovely food","2" "2020-03-10T15:27:37-04:00","Desktop","2","review","Usually a Qantas frequent flier, I booked my trip to Mumbai with Virgin Australia which in turn placed me and my partner on a partner airline, Singapore airlines. My first issue was trying to book a preferred seat which involved a great deal of time online with Singapore airlines. Our preferences lodged, we relaxed only to find our preferences had been ignored and we were placed in the middle two seats of the centre row! Service was spasmodic and the row of seats in front immediately reclined their seats upon take off, even before meals were served. As a Velocity frequent flier, we were not treated well and I am now reluctant to fly Singapore airlines again. Check in at Mumbai for our return trip was unbelievably poor with huge queues and little assistance.","Cramped flight to Mumbai and return","2" "2020-03-10T15:16:04-04:00","Desktop","4","review","We have used Singapore Airlines on a few occassions now and we always get great service from the hostesses and they are always on time which is not the case with most airlines. I would not hesitate to use them again in the near future. A most pleasant experience. Cheers.","Consistantly good service","2" "2020-03-10T15:06:31-04:00","Desktop","5","review","really a great flight great service the staff were ever so helpful the food was very nice we have never used SINGAPORE AIRLINES our first timebut it wont be our last","It was the first time we have been with Singapore Airlines and it was very good all round","1" "2020-03-10T14:54:32-04:00","Mobile","5","review","We were very pleased with the good service and the plane was very clean and for most parts had most comfortable seats in Economy. My daughter was very happy with the vegetarian menu and remarked it was the best she has had on plane ever . Would definitely fly with them again.","Comfortable trip","1" "2020-03-10T14:50:26-04:00","Desktop","5","review","We flew Singapore / Silk Air from Perth to Penang last year and all the way the service was 1st class even though we were in economy. The flight had a 1 and a half hour stopover in Singapore which was great - short enough to get from one flight to another without rushing. Even on Slik Air from Singapore to Penang the service is up to the standard set by Singapore Airlines. I would fly with them anytime.","Singapore / Silk Air","1" "2020-03-10T14:38:16-04:00","Desktop","3","review","Nice new plane. I ordered a gin/tonic before the meal, however it came at the same time as the meal, and the drink tasted more like water, very little gin there and not much tonic either. The meal was some pork in the dark, a few hours after the meal my stomach bacame blown up with heavy pain which lasted for hours. As I was locked in at a window seat I was not offered much refreshment by the passing cabin attendents during the night either. All in all not very satisfying.","Singapore to Copenhagen","1" "2020-03-10T14:19:29-04:00","Desktop","5","review","Singapore air is simply the best, I love the way cabin is sectioned, feels like your in a lounge. Food and service cannot fault!","Excellent airline","1" "2020-03-10T14:17:00-04:00","Desktop","5","review","Christchurch to a one night stayover in Singapore then on to Rome....coming home from Barcelona thru Singapore to Christchurch.....absolute stress free travelling...from accommodation to airport....check in...boarding....quiet comfortable flying...and great service....makes flying a really memorable experience to begin and end a holiday","Stress Free Travelling","2" "2020-03-10T14:06:58-04:00","Desktop","3","review","The legroom space and the ambience on the product was very very good. The cabin crew attentive, very efficient service prompt response to call outs. Wonderful check in experience as well. However the low lights or negatives. The inflight entertainment is very very poor. Very small options for movies and some old. The choices are limited. I had to fly four sectors on SIA and having the same movies was boring tiresome and made the flight very long. Also the length of the leg rest was so inadequate for a tall people.","Great inflight product but very very poor inflight entertainment","2" "2020-03-10T14:01:25-04:00","Desktop","5","review","Singapore is our favorite airline to fly! From the time you arrive at the check-in counter, to their excellent Lounge in Singapore and their superb inflight service, this is the ultimate flight experience!","Best experience in the Sky!","1" "2020-03-10T13:36:06-04:00","Desktop","5","review","from check in to the time we disembarked we enjoyed the flight meals etc .. I have a little trouble walking and Singapore Air had a wheelchair waiting for me at check in at Sydney .. for the transfer in Singapore and at the end of the flight through Customs etc ... a wonderful trip all round and will be using them again later this year","A1 fantastic service","1" "2020-03-10T13:09:29-04:00","Desktop","5","review","Cant fault it! excellent service!!! great food was served wich is unusual this days we even had a Maggi Beer ice cream . We were having over night stay in one of the hotels at airport wich I highly recommend !!!All airport experience was great! Thank you Singaporean's well done!!!","Singapore great airline","1" "2020-03-10T12:05:43-04:00","Desktop","5","review","I just bought a book on the Airport about 'Uplifting Service"" by Ron Kaufman. Not knowing this book is about System on which is based there Company culture. What an experience. Read a book and watch System on the spot how it works. Perfect experience. Every single detail was brought to perfection. And the Staff... you can see there smiles even if they have ""Coronamasks"". Thank you, Singapore Airlines. For some practical reasons I use other companies to fly to Europe but after this experience definitely I will come back to you!","""Uplifting Service""","1" "2020-03-10T12:00:54-04:00","Desktop","5","review","Always the Best Airlines, good service , Nice and clean planes Staff is Alway Nice and service mindet The Best in the wold. 👍","Always the best","1" "2020-03-10T11:51:15-04:00","Mobile","5","review","My favourite airline so far and it’s really not due to bias feelings just because I am a singaporean. I like the constant updates and communication from the Pilot and cabin crew. Recent flight I had was from Singapore to Narita airport. I had a red eye flight and SQ had made the entire journey as comfortable as possible for all the passengers. Not much disruption which I have experience with other airlines. The cabin crew moved as silent as possible to minimise disruptions to sleeping passengers. The landing was also very comfortable as I really had very very bad experience with other airlines when the plane had literally landed and stopped so abruptly until there is a screeching sound. Food in the airlines was good as well with professional looking menus provided. That said, the only concern is if SQ can reduce tree cutting by having it as emenu instead of the hard copy. Overall, I must say SQ is really best in class. I will travel with them if the price is in line with my travel Budget.","Best in class","1" "2020-03-10T11:50:51-04:00","Mobile","5","review","Best airlines business experience ever , all experience has no fault , from greetings to comfort to staff to overall services and choice , privacy and comfort it’s just no fault from far my favourite airlines","Immaculate","2" "2020-03-10T11:31:47-04:00","Desktop","5","review","Flying business on Singapore Air is a treat...Only EVA comes close when flying to Asia. Service is the greatest feature as the staff goes out of their way to assure you of a good experience....","as usual.....great great","2" "2020-03-10T11:24:06-04:00","Mobile","5","review","Excellent service as usual just as the coronavirus had hit Singapore. Given a leaflet from British Health Authority stating what to look out for in terms of symptoms when we got back to the UK at Melbourne. All cabin staff wearing Face masks.","Airline flight","2" "2020-03-10T10:46:27-04:00","Mobile","4","review","I traveled to New Zealand for celebrations with my daughter. I have traveled with Singapore Airlines on several occasions in the past and I have never had a problem with anything, the food even in economy is good the flight attendants are always helpful and friendly I have compared the airlines with others and I would recommend them.","Family visit for Birthdays and Holiday","1" "2020-03-10T10:45:25-04:00","Desktop","5","review","From checking in to leaving the plane at Singapore it was an excellent flight. Everyone was pleasant and smiling. The food was served well and looked and tasted good. Generous portions served with wine and other drinks. The ladies wore beautiful uniform and their hair and makeup was immaculate. I look forward to flying with them again. Coming back everything was excellent except that I was sitting under a very cold air conditioning fan. The attendant did turn it down but it was still draughty where I sat in the middle row.","Super flight","1" "2020-03-10T10:35:35-04:00","Desktop","4","review","For economy the seats are very good, the meals were above average and the in-flight service good. As long night flights go this flight was pleasant.","Great seats","1" "2020-03-10T10:27:32-04:00","Desktop","4","review","An overnight flight. Two meals supplied with good service. Just a lot of hanging around before the flight with security over the top.","A relaxing journey","1" "2020-03-10T10:26:33-04:00","Desktop","5","review","The flight is full during this summer season and the crew manage to help out all the passenger needed. Food onboard is excellent in economy and the service is fantastic, among the best in the world.","Very good airline with superb service onboard","2" "2020-03-10T10:09:58-04:00","Desktop","5","review","I have taken this flight twice a year for the last five years and it never ceases to surprise me how they consistently outclass the competition. The onboard customer service is second to none, the seats are comfortable (19 inch width and 32 inch pitch on the A380) served with metal cutlery. The selection of films/tv shows on the entertainment system is sufficient to satisfy anyone with a good number of new releases. The added bonus is a transit at Changi, the worlds best airport.","The best economy class","1" "2020-03-10T10:08:39-04:00","Desktop","5","review","Travelling with Singapore Airlines has always been a pleasant experience as it the journey was a comfortable one and the in-flight meals are pretty decent too. The in-flight staff were professional and attentive to details and always serving you with a smile.","Pleasant Flight Experience and Excellent Service","2" "2020-03-10T10:05:02-04:00","Desktop","5","review","Disappointing for airline however a half full flight resulted in exceptional service. The cabin crew were amazing considering that they had to wear face masks to protect passengers from [possible infections. Must be very stressful for theme and their families.","First class service for economy passengers","1" "2020-03-10T09:59:28-04:00","Mobile","5","review","Very supportive Ground Staff Caring Air staff Ontime arrival Comfortable Awesome Food What do you need more.","Best Airlines","2" "2020-03-10T09:55:23-04:00","Desktop","5","review","One of the best airlines I've used! Staff were friendly and offered a very professional service. Several meals were served and all were very good. I can highly recommended this airline!","One of the best airlines I've used! Excellent staff! Meals were very good.","1" "2020-03-10T09:35:47-04:00","Mobile","2","review","Recently flew with Singapore airline LLondon to Singapore and return. They have long list of food you can preorder but waste of time. On both flights ordered menu was not honoured on the flight . Had to choose from on board menu Very disappointed . This was on Premium Class cabin ! Service was medicore I would have saved money travelling economy Dont think will fly with them again","Pre flight booked meals","2" "2020-03-10T09:34:04-04:00","Desktop","5","review","We now know why Singapore airlines were voted the best long haul carrier. The certainly live up to their accolade. every thing was perfect from start to finish!","Great flight and service","2" "2020-03-10T09:32:20-04:00","Desktop","5","review","They have the most attractive and solicitous stewardesses, their seats are very comfortable and the food is the best I have ever had in an airline.. I did not care for the advertisements in the entertainment system.","The best I have ever flown.","2" "2020-03-10T09:22:51-04:00","Desktop","5","review","if I could, I would, fly Singapore Airlines everywhere I go. The best service bar none. the best seats...WAY better than BA or Delta. (Equal to Turkish or Jet blue Business Cross country.","A perfect flight","2" "2020-03-10T09:21:40-04:00","Desktop","5","review","Singapore Airlines is by far the best in my opinion. Nothing skimped on. Looked after impeccably, as it tends to be a long flight to S.E. Asia.","Top class airline","1" "2020-03-10T09:16:42-04:00","Mobile","4","review","This is the third time I’ve flown with Singapore air and every time it is a good flight. The staff are very attentive and always go beyond their duties. The food is nice although the special requirement food (son has nut and sesame allergies) has a lot to be desired!! Cardboard comes to mind!! Luckily we took our own food on for him which the kindly put in their fridge and would get it on request. Good inflight entertainment for all ages. Good amenities in the toilets which were clean. Not bad space for economy class I’ve only got little legs but on the larger size and found that I wasn’t cramped.","Will fly again.","1" "2020-03-10T09:14:43-04:00","Desktop","5","review","Chose this airline, because it has a daytime flight from Singapore to Sydney, and I find it helps with jet lag to arrive at night. Have used Singapore a few times, and the service is exceptional. They get your name straightaway, and they ""pamper"" you in the best possible manner. Nothing is too much trouble, the food is great, as is the choice of wines, and if you get stuck with the entertainment system, they are delighted to find anything you want. I find the airport lounges good too. They always have a wide selection of food, there is loads of space, and the area is well laid out, so that it is easy to find a quiet corner. Their coffee is good too.","Still my favourite long haul airline","2" "2020-03-10T08:50:23-04:00","Mobile","4","review","I have always loved taking Singapore Airlines when going to & from Singapore due to the long haul. As always, the plane, the flight & the service were great & awesome! 😍Unfortunately, for these last 2 flights, I am pretty disappointed with the food which even to myself is very surprising! I am totally not sure why & if they have specifically changed the menus lately, but it is so disappointing. ☹️😱😩 Thankfully, I had some snacks in my bag that helped hold me by & even had to ask for some chips since they had some. Hopefully, SIA will look into this & will put in an effort to make some good changes! I have faith in them!!! ❤️👍 I would love to be able to give them my usual “perfect 10” score... but I guess, I will find out again in my next flight with them. Super sorry, SIA! All in all, it is still a great airline to take!!! 😊❤️😊","My trip with Singapore Airlines!","1" "2020-03-10T08:44:27-04:00","Desktop","5","review","Having previously criticised this for 'penny pinching', I am more than happy to praise them for what they have now got right on two recent long haul flights. The customer care is back to being second to none and the food and entertainment packages were also first class. We were lucky in that the return flight was not full and so my wife and I had three seats each, this enabling us to get flat and sleep properly. I would most certainly rate this airline in the top few of long haul carriers and we really enjoyed each leg of what is a long journey. Many thanks to Singapore Airlines!!","Spot On Again","2" "2020-03-10T08:44:19-04:00","Mobile","4","review","The staff couldn't do enough for us on this flight. Provided endless drinks, snacks and 2 meals. Were given snacks leftover to take off the flight with us too. if we wanted any extra snacks/drinks we only had to ask. Would recommend.","Fantastic flight","1" "2020-03-10T08:33:03-04:00","Mobile","5","review","I fly singapore to/ fro Vietnam sector a lot. Most of the time I am on Vietnam airlines. I with their lotus program highest tier. In term of members benefits wise, definitely more compare to Singapore airline ( cos I am only Kris flyer basic member). If its not for my frequent flyer with skyteam, I would any time choose Singapore airlines. Of cos sq is abit more pricey compare to Vietnam airlines. But recently Vietnam airlines up their fares in recent year. Will consider not taking vn if the fares goes any higher Comparing both these full service airlines sq win hands on. Service during flight, remembering ur name, smile, friendliness etc. Vietnam airlines can't beat the sq flight crews. On ground service wise. If u are on biz class, sq lounge is way better. In term of support, vn definitely out. As a lotus platinum tier members, I never receive any lug tag, renew tier letter or even the member card. Can't be bother to ask anyway. Sq ground, support etc is good. Any changes via sms n email etc. Vn on the other hand, like to change plane type, schedule or even cancel flight, and they will just email a few days in advance. I actually miss connection once cos of their flight delay and landed close to midnight, and miss the next sector connect, and don't bother to apologize just issue u a next day 6am flight. No hotel offer. Nothing. theres another time, reach airport and get to know they email 2 days before my fliggt and put me on an early flight, I miss the flight. Anyway, maybe I fly more with vn and tendancy to get more of the sh*t . . haha. For more reliable service to vn. Go for reputable airlines. Its when things screw up, there's where a good n a so so airline differ. Miss flying sq. Must put in a few good word. Hahahaha","New a350","2" "2020-03-10T08:32:54-04:00","Desktop","4","review","The flight from Heathrow to Singapore, excellent other than having to ask for mask socks and toothbrush. Singapore to Syndey, this did not feel the same level of service less attentive staff. On the return journey Syney to Singapore again had to request items which felt a bit tiresome. Singapore to Heathrow felt uncomfortable at times when requesting anything including water, as we approached Europe the staff seemed unwilling to bring up the lights and serve breakfast when everyone was awake and hungry. Eventually breakfast was served and taken away so quickly before we landed people didn't really have the time to eat the breakfast. However in all flights check in staff were very helpful and so smiley. Although it seems by this review I was not happy, I would recommend them anytime.","Heathrow-Singapore-Sydney And Return","1" "2020-03-10T08:31:22-04:00","Desktop","5","review","Alway book early to get best price if you know your travel date. Good value for direct flight which reduces stress of transit and longer journey. Never go hungry or thirsty as in between 2 main meals, there are snacks available. Sandwiches, chocolate, muffins, popcorn, crisps and fruits. Lots of choices for inflight entertainment. Never had a problem when I travelled with SIA in the last 30 years.","Never tired of Singapore Airline","1" "2020-03-10T08:26:06-04:00","Desktop","3","review","We flew Singapore Airlines from Bangkok to Singapore on a Boeing 777 then Singapore to LAX on an Airbus A359. The Singapore to LAX flight was 14 hours and overnight. The interior of both planes was absolutely gorgeous. Service was fine, though dinner service on the flight to LA was slow and I did have minor GI distress the next day. The A359 had lie-flat seat/bed but it was not comfortable. There was just a small hole for your feet which limited movement and constrained sleeping positions. Also, there was a thin ""mattress"" but it was not attached to the seat in any way, so every movement caused it to shift. One thing I did love was that they had packages which contained a toothbrush and toothpaste in the lav.","Gorgeous but not very comfortable","1" "2020-03-10T08:19:43-04:00","Desktop","5","review","I flew on different airlines but Singapore Airlines were the best! The food was excellent! Service was amazing! I heard that Emirates are the best but I don't think so because I flew in February using Emirates as well. They were not as good as Singapore Airlines. ","Wonderful service and food!","2" "2020-03-10T08:14:45-04:00","Mobile","5","review","Never flown Singapore Airlines before. As an Economy passenger my expectations are always fairly low key. This airline was something else! Wide comfortable seats with adequate legroom; fantastic immaculate smiling cabin crew; beautiful food; plenty drinks; excellent entertainment system; just a great experience! Flew onto Australia and return to Manchester. Will def book again.","Stop off break before Melbourne, Oz","1" "2020-03-10T08:09:14-04:00","Mobile","5","review","I can't praise the airline enough my first long haul flight. The cabin crew were fantastic, polite courteous and informative, I'm hard of hearing they were quite empathetic. Helped me a great deal. The meals were excellent so we're the drinks. The captain explained many things during the flight too. The aircraft was a 787 it was spotless. I will fly with them again when I visit my son. Thank you everyone for a truly memorable flight and great memories.","Mr Stephen Rose","2" "2020-03-10T08:05:32-04:00","Mobile","5","review","I had been to Singapore during the coronavirus pandemic, when I arrived in Singapore the DRDO level was yellow and soon it was at orange levels. My experience during this time was the airlines staff was well versed with the subject and they ensured necessary precautions. They also ensures that all passengers were made comfortable and sufficient care and service wA given during this flight","Safest Airlines","2" "2020-03-10T07:50:49-04:00","Desktop","3","review","The seat space was comfy as premium economy should have . . . food was not too enticing . . . I wanted noodles, they gave me rice instead. No snacks offered between meals . . . you have to ask for it. Movies and TV programs selection was great.","It's O.K.","2" "2020-03-10T07:48:44-04:00","Desktop","5","review","The staff were so professional and very attentive. Everything was delivered with a genuine smile. The food and drinks were excellent. I would thoroughly recommend this airline.","Excellent Service","1" "2020-03-10T07:48:28-04:00","Mobile","5","review","The trip to India was 17hours to Singapore and few more hours to India, but the Singapore flight was comfortable with some leg room, attendants were often coming by with water and juice. Food was not bad, overall the experience was good, I will recommend Singapore airlines for their service.","Good Flight","1" "2020-03-10T07:47:37-04:00","Mobile","5","review","Flight crew was very friendly, efficient, helpful. A bonus was the flight attendants were pretty, with hair pulled up, not hanging over food service. They were slender and healthy looking such that you could get by them in the aisle, not like US flight attendants who look like they couldn’t save themselves in an emergency let alone save passengers.","Excellent","1" "2020-03-10T07:43:58-04:00","Desktop","5","review","My son and I flew with Singapore Airlines to Indonesia for a four weeks vacation. We have booked a quite transfer at Changi Singapore Airport. The cabin crew was very friendly and helpfully. We enjoyed the meals. There was a choice between western and asian food. I recommend this airline as I have experience with KLM and Emirates.","Smooth flight Amsterdam - Jakarta v.v.","2" "2020-03-10T07:43:52-04:00","Desktop","3","review","Having travelled with Singapore Air for many years , I had a gap of 14 months and how I was disappointed in my recent flight. The food was typically Singaporean to celebrate the Chinese New Year which was 2 weeks before I travelled. No European choice and the fish dish that was available made the plane smell for sometime after it was served. The inflight entertainment was extremely poor neither my husband nor I found anything to our liking. We were flying economy and both of us remarked how the padding on the seats was so flatten it had no “ give”. . Our saving grace was that we paid extra money to have the extra leg room which allowed us to more around the seat slightly to try to get comfortable.. The lock on the toilet door wasn’t working so you had to use a foot to keep the door closed as outside it did show toilet vacant whereas in fact it was occupied","Disappointing","1" "2020-03-10T07:38:23-04:00","Mobile","5","review","We flew with singapore airlines with our 2 years old daughter in 19th February 2020 to Osaka. The moment we have boarded the flight, the crew greeted us warmly and they even know our daughter’s name by calling out her name! The crew came and have a small chat with us and our daughter too. They even asked how was our rest and meal. When they were serving breakfast before arriving into Osaka, our daughter was sleeping, the steward even offered to keep her child meal in the warming cabinet until she wakes up for her breakfast! Kudos to the crew!","Excellent service and friendly crew","1" "2020-03-10T07:35:58-04:00","Mobile","5","review","It is always a pleasure whenever I fly with Singapore Airlines. Nothing can beat when I come back home with SIA. It has become my regular airline every year when I travel with my kids during their school holiday.","Flight from Yangon to Singapore!","2" "2020-03-10T07:31:21-04:00","Desktop","3","review","I have flown previously with Singapore and found them to be excellent. However, this time there were many shortcomings in service which disappointed us.","A bit disappointing","2" "2020-03-10T07:29:58-04:00","Mobile","4","review","Even the flight is about 15 hours, it is very comfortable flight with spacious leg room and a variety of inflight entertainment. The only set back is they did not provide a toiletries like toothbrush","Comfortable Flight","2" "2020-03-10T07:26:46-04:00","Mobile","4","review","Abroad Silk Air from Singapore to Jogja Indonesia last month. Very good service. 2 hours flying time therefore no entertainment inflight service. No complaint for check in, crew members' service, meals etc.","Very good","1" "2020-03-10T07:22:30-04:00","Desktop","5","review","Nothing was too much trouble throughout the flight. (13hrs). You could have food and drink from the takeoff to the landing.","The Best Airline","1" "2020-03-10T07:19:03-04:00","Desktop","3","review","We went Premium as it was a long haul. Having heard so much about this airline we were both, I am afraid to say just a little disappointed. Perhaps we were expecting too much. I really don't think this class was worth the extra we paid over economy. To be brutally honest and to make a sort of comparison, the Emirates economy Dubai/London flight on the Airbus A380 has always been a better experience. All I can suggest is that when going long haul then do the research , especially aircraft type used.","Comfortable but Nothing Special","2" "2020-03-10T07:18:54-04:00","Desktop","5","review","This trip was the first time I have ever flown overseas and thus the first time to travel on Singapore Airlines. Hands down the best service I have ever had! Even on a 2 hour flight, they provided us with a full lunch and all the wine I wanted, let alone the 14 plus hour flight, of course, I didn't drink on the longer ones, didn't want to be dehydrated. But the flight attendants were so professional and so amazing. If I ever get the opportunity to fly overseas again, I will definitely fly with Singapore Airlines.","Loved my flight. Singapore really does take care of their passengers.","1" "2020-03-10T07:17:35-04:00","Desktop","5","review","Well worth paying a bit extra for premium economy. Choose your seat, choose your meal and enjoy the attentiveness of the staff. I chose bulkhead and was overjoyed with the legroom and the sense of space in front of me.","Worth the money","1" "2020-03-10T07:17:17-04:00","Desktop","5","review","Check in was a breeze with seperate facility for premium economy, and automated passport control. Security takes place at the entrance to the grouped boarding lounges, and was quick and efficient. Boarding was by groups, with premium economy following business class. The crew were very welcoming and helpful, but it is a disappointment that Singapore Airlines do not serve a pre-take off drink in premium economy, unlike most other airlines. The premium economy cabin has just 3 rows, in a 2-4-2 configeration, which creates a very pleasant environment. There is lots of locker space. The seats are very comfortable, decent width, and good legroom, with a decent recline. There is a calfrest, which is pretty useless and a footrest on the seat in front. The main justification for the premium price is the space and additional comfort. The servic level is a disappointment. Singapore Airlines economy class service is undoubtably amongst the best, but an enhanced level of service is expected in premium economy, but there are no dedicated crew and service is the same as economy. Drinks were served after take off, and whilst French Champagne is available,drinks are served in plastic cups of a size that seems to have shrunk faster than an economy class seat. We had ordered a meal from Book the Cook, which had a good range of dishes to be ordered in advance. The meal was good, but it is served on an economy class tray. Competitors serve an enhanced meal on china, with a tray cloth, and drinks are served in glasses. The lack of dedicated staff is noticeable in the lengthy period before trays are collected and drink refills offered. This was a daylight flight, so sleep was not a priority, but on previous flights we have slept well in the premium economy seats. There was a wide selection of entertainment, and the noise cancelling earphones provided were good. During the flight the crew came round on a regular basis with water and fruit juice, and a second meal was served before landing. The service from the crew was excellent throughout the flight, and the quietness and air quality in the A350 made for an excellent flight. The only criticism is the failure to provide a true premium economy service, which is a management decision and beyond the control of the crew. Arrival in Johannesburg was on time passport control quick and efficient, with baggage claim fairly quick.","Premium Economy Service disappointing","1" "2020-03-10T07:13:18-04:00","Desktop","4","review","Decent flight, clean airline with an ok meal. Can't fault the experience but it was not 5 stars.....","Ok","1" "2020-03-10T07:12:51-04:00","Desktop","5","review","The staff are very friendly and forthcoming. They run an efficient operation. The seats are great and large enough for somdebody with a length of 180 cm.","Very friendly","1" "2020-03-10T07:12:30-04:00","Desktop","2","review","The seat is not comfortable. You have to stand up to lay down your seat. When you are in the bed position you have to be in diagonal with your legs. The service is very good , people are very kind. But even in the 380 airbus the seats are in the same way...","Confort","1" "2020-03-10T07:10:31-04:00","Desktop","5","review","Life's experience flying on world's longest commercial flight. Estimated 18.5 hours, we made it in 17.75 hrs with a bit of a tail wind. This is top airline of the world, and they know how to provide excellent service. My Business Class ""apartment"" was very comfy, large, and made into a wonderful bed, with a firm mattress and duvet cover, lots of pillows, and very spacious. Food and drink selections were outstanding, people were calm, courteous and quiet. Just great! Arrived in Singapore ready to go.","SQ 21 - longest commercial flight - Newark to Singapore","1" "2020-03-10T07:06:51-04:00","Desktop","5","review","Upon taking your seat the flight attendant would give out warm towels which is a great gesture of service as it can clean the travel fatigue off travelers face. meal service was very pleasant drinks were being refueled promptly.","great service","2" "2020-03-10T07:06:08-04:00","Desktop","5","review","It was a pleasant, quiet flight in the A380 to Singapore. I am amazed about the quality of food servied in the economy class. Excellent service, good price. Only the seating is narrow, even on this airline.","Calm trip over Singapore","2" "2020-03-10T07:05:53-04:00","Mobile","5","review","Would just like to say what a pleasure to travel on Singapore airlines .The aircrew were the best we have ever had the food was brilliant would highly recommend this airline","3 Days in Singapore","2" "2020-03-10T07:04:31-04:00","Desktop","5","review","Plane, crew and service just great. *make sure you buy extra insurance with flight. Refunds if your plans change. ","great service, clean and professional","2" "2020-03-10T07:02:04-04:00","Desktop","5","review","Friendly services, friendly manner, full of meals service. In the middle of the long flight, I was hungry and I asked some snacks yet she gave me 2 pieces of vegetarian sandwiches. They offer you drinks in every minutes, you don't have to move your a** from your seat to get some water.","Friendly service","1" "2020-03-10T07:01:07-04:00","Desktop","4","review","The seats are really cramped and in no way better than the earlier 777's. Food was very ordinary, The very same vegetarian for the last 20 years !!","A350's don't live up to the hype","2" "2020-03-10T06:58:52-04:00","Desktop","4","review","Flew the Dreamliner from SG to Ho Chi Minh City. Superb service. Although I didn't book a vegetarian meal, when asked the FA was so courteous, she actually found a veg pasta for me. Full of appreciation for her consideration. I don't know her name but she was serving in the AFT section and I was seated in 71A. Truly a good flying experience.","Outstanding","2" "2020-03-10T06:57:07-04:00","Desktop","5","review","Great, deal, great flight, good inflight choice of food, good service, business lounge prior to boarding a bit busy but a good retreat from the terrible Charles De Gaulle airport.","Great flight","1" "2020-03-10T06:50:26-04:00","Desktop","5","review","Everything was excellent, just as I was expecting. Great staff, decent food, good selection on the infotainment system.","Excellent as always","1" "2020-03-10T06:48:53-04:00","Desktop","4","review","We took four flights with Singapore airlines, and all were excellent. Checking in for our first flight, they helped us move seats so we could sit together, as the four of us had been seated separately, and although my children are teenagers, they still wanted to be with someone they knew for the 12 hours. Service by staff and food was excellent, although when you sit right at the back you maybe don't get your first choice from the menu. The only disappointment on one of the flights was the way the male staff in senior positions spoke to the junior female staff members, it was unnecessarily rude and impolite.","Excellent flights","1" "2020-03-10T06:48:48-04:00","Desktop","5","review","Singapore to Frankfurt was a long flight, especially with tweens but the service and inflight entertainment along with the food was great and made it that little bit more enjoyable. If you can afford the upgrade to at least Premium Economy - do it.","Perth -Singapore-Frankfurt-New York. LA-Tokyo-Singapore-Perth","2" "2020-03-10T06:43:36-04:00","Desktop","4","review","I would say.... there is always room for improvement. I spotted coffee stain here and there, food wise not very exciting.. helpful but not all are polite... so there is always room for improvement....","What is your expectation?","1" "2020-03-10T06:42:05-04:00","Desktop","5","review","We have been flying with Singapore airlines for the last five years and on each occasion they have never missed a beat consistency and quality of the service is 2nd to none so this review comes with high recommendations Singapore airlines have never disappointed my wife and.","Australia","1" "2020-03-10T06:33:07-04:00","Desktop","5","review","My husband and I fly on SQ on his birthday in Jan 20. Marvis and team made an extra effort to make the flight pleasant, memorable by celebrating his birthday with champagne and cake for both of us and singing him a birthday song. Thank you very much SQ team for making the day for my husband especially.","Wonderful and memorable experience","2" "2020-03-10T06:24:45-04:00","Mobile","3","review","The flight overall is good, what makes it bad is the the FA ignoring me with my request.. I asking for some drink cause i need to drink some medicine and eye mask for sleep but i waiting about 30min to get one, the FA came to me before i asking my request she just said ""sir could you turn off the FA button?"" I think that was ridicious because the french guy in front of me keep asking more wine and the FA always come to him and I asking just once ill have to wait about 30min. Still the food was okay and the seat was comfortable,maybe i just unlucky on this trip usually they were taking care you very well when im using singapore airlines","So so , kinda dissapointing","2" "2020-03-10T06:24:04-04:00","Desktop","5","review","Extremly comfortable, excellent food and drink. Plenty of films to choose from. blankets and pillow supplied. also head set fro watching films or listening to music","comfortable and spacious","2" "2020-03-10T06:14:48-04:00","Mobile","5","review","Great service, super helpful staff, great food selection with a variety of food choice and very comfy. Its truly elegance in the sky.","Elegance in the sky","1" "2020-03-10T06:14:39-04:00","Desktop","5","review","If you pay for business class, you expect excellent service, and that is what you get with Singapore. Flown with them many times and never disappointed.","Excellent, as always.","2" "2020-03-10T06:08:15-04:00","Mobile","5","review","We flew delhi to Melbourne and back in SIAans had a very comfortable flight. Staff was super courteous and Singapore an amazing airport to transit","Amazing service","1" "2020-03-10T02:55:41-04:00","Desktop","2","review","Our first time travelling Premium Economy as it was such a long flight. The seat was at the rear of Prem Econ, one row away from economy and tiny babies and toddlers. there were a lot of people using the same loos. The food was inedible. The inflight entertainment choice was not wonderful. The exercise video was useless and told you to do things you couldn't possibly do on an aircraft, like stick your leg out (both sides!) The next leg of our flight was by Air New Zealand. They were better than Sing Airlines by a long way because: Real glass and china Good food Better welcome and service Prem Econ was part of First class cabin. less people using the loos. There was an exercise video to do in your chair (20 mins or so) We felt special and we felt like we got something for the double air fare. We did not feel this either way with Air Singapore. I would not reccomend them.","Very didsappointing","1" "2020-03-10T02:15:50-04:00","Desktop","5","review","Recently travelled from Australia to Sri Lanka with a stop over in Singapore. Could not fault the airline service. Staff were friendly. Food was great. Nice to be greeted with a warm face cloth upon boarding. Toilets were always kept clean. Seats are comfortable and great selection of movies. Only thing I would say is that I thought the airline would provide antibacterial wipes etc or hand sanitiser due to recent outbreak and this was not supplied.","Best Airline","2" "2020-03-10T02:07:53-04:00","Desktop","3","review","I had a huge expectation when i went on the trip to KL via Changi on Singapore Airline. I am reviewing what i have experienced. We had a group of 7 together. when the meal was served we all requested to have chicken meal, but when the flight attendant came to us, there was only one meal available for 7 of us. Not having any other choice, we ordered other meals. that also came in different settings and items. I have also noticed that some of the staff members were not very pleasant in dealing with the passengers. I know many people have given positive reviews, but i felt that i have to be truthful. Despite having a bad experience on our flight from Male', we had a pleasant flight on our return to Male'.","Not what i have expected","2" "2020-03-09T22:10:19-04:00","Desktop","5","review","The 787-9 has a wonderful cabin. The service is indeed one of the most coveted to be matched by any other airlines. The flight - best, makes economy feels like first class! The cabin noise is simply sweet lullaby for a baby. Very stable plane despite slight turbulence - was there even one? The in-flight feature is awesome, from USB charging ports to touch screen entertainment as boasted in their advertisement. Like the lightning - simply makes you feel safe and soothed to the max! Fly none other, if not, frequent this flight! Makes the flight the travel itself in the airplane. The food tastes one up, with the portion just right for each meal time. The destination doesn’t matter, is the flight that counts! Comfortable legroom and good seating with comfortable ambiance temperature. There is endless entertainment to choose from, including watching the flight path - keeping you updated on the flight telemetry. Great piloting ensured that the most important part of the journey - arriving safely at the destination! Good work captain and crew! The next choice for flight will be this airline again! Be on one flight to know this difference. Will fly again - many times more!","The best can be offered in the sky","2" "2020-03-09T17:19:07-04:00","Desktop","5","review","For out trip to Vietnam, we were fortunate enough to have 'free flights' with our trip. Not only free but in Business Class. What an amazing experience. Staff looked after us so well, making up our bed, waking us in time to have breakfast etc. They could not do enough for us. So loved our trip. ","Business Class amazing","2" "2020-03-09T11:37:52-04:00","Desktop","5","review","We have taken this Flight a Few times to Singapore,Always a Great experience.Due to Business Class ,we were able to use The Polaris Lounge at SFO,i have to say we were very surprised by the Lounge in US.we have been using the AA Lounge and PP Lounges all over But this was very Good.check in was Great,Service always Top Notch! Seats were Good ,Turn Down Service Good,Only Blemish may be the selection of movies.Food was the Highlight!","Top 3 Airlines in The World","1" "2020-03-09T11:17:14-04:00","Desktop","4","review","Food basic but seems to be about standard for economy. Not very imaginative. Drinks okay with the meal. Served water through the night and was available for self service as well. The in flight entertainment is okay for one flight but as we used Singapore Airlines 4 weeks previously it was the same selection. The new movies weren't that new. A means of getting from A to B as quickly and as cheaply as possible. Flight on time and no delays.","Comfortable flight","2" "2020-03-09T05:37:25-04:00","Desktop","5","review","Recently visited Singapore. I discovered that you can get significant discounts on places of interest etc by asking for discount and where applicable, showing your Singapore Airlines boarding card. For example, got virtually 50% off Hop On Hop Off bus. Try it - it's worth asking!","Keep your Boarding Cards","1" "2020-03-09T04:48:43-04:00","Desktop","5","review","Great trip with perfect match for you how travels and need to work hard arriving in Sweden and in Singapore. Morning flight from ARN and your off to Moscow in two hours flight. Perfect if you run off the plane in Moscow you have time for visiting shopping and buy Beluga vodka and caviar, then back to the plane again and you have 10 hours to eat and whatch a move then sleep, arriwing in Singapore 06,40 with frech and strong soul. I always take the train in to city, you can by a turist card 3,5 or 7 days for like 70 SGD. The way back home to Sweden starts 00.05 in the night so you have the hole day in Singapore. Then you wake up in Moscow, get some great breakfast, have more time to buy Beluga products ;0) The of to Sweden and only two hours left in the plane. Great work Singapore airlines and Star aliance","Perfect match","1" "2020-03-09T03:40:03-04:00","Mobile","4","review","Took SQ after an absence of 2 years. I last flew with them on A350. This is my 2nd visit to BKK in 3 years, my last was also with SQ on a A330. I prefer flying regionally with SQ. This is also my first ever flight on a Dreamliner. Flight departed on time and the crew was very good. It was a short flight and have requested Muslim meal option. Was served Nasi Lemak for breakfast and it was yummy. The highlight of this flight was the IFE (In-flight entertainment). The screen was massive with more than 12"". The only con is we're unable to see live flight path coverage. #thechroniclesofthelonetraveller #TCOTLT #singaporeair #sqavgeek #avgeek #agreatwaytofly #b78710 #SQ970 #b787dreamliner #spml #MOML #muslimmeal","First flight on a Dreamliner","1" "2020-03-08T23:51:13-04:00","Desktop","5","review","Travelled out on an Airbus A380 (that’s the big one.!) very comfortable and very quiet. The cabin service was attentive but not intrusive, meals were very tasty and the in flight entertainment choice immense. Flying long haul in economy is no-ones idea of fun but Singapore Airlines is by far the best I have experienced so far. Business, which you have to go through to get to cattle class, looked awesome, shame about the mental price to upgrade, Never got to see first? Andy","If only I could afford business or first!","2" "2020-03-08T21:31:56-04:00","Desktop","5","review","What I really love is the hot towel that flight attendants always offer us when we got into the plane. Seat and legroom is so comfortable since I was upgraded from economy to Premium economy. Cabin and lavatory was kept clean.","Best airline!","1" "2020-03-08T20:16:01-04:00","Desktop","5","review","Perth to Singapore leg was Business class as no first is available. Great seating, very tasty food, a good selection of wines and other alcohols. The First class leg from Singapore to Tokyo and return was absolutley Nec Level.. The suites are so big and roomy. seperate swivel chair and bed. The biggest TV screen I have ever seen on an aircraft, probably around 40"". at a guess... The food was superb, and the staff were exceptional. Very friendly and welcoming. And my personal guy kept my glass full and was up for a back and forth about the Australian wines too... Couldnt fault the service at all... Impecable...","Business and First Class flights","1" "2020-03-08T18:39:47-04:00","Desktop","5","review","has been flying SQ for more than 30 yrs, still as good, but recent trips, the fish meals onboard were not good at all. Shd hv order chicken instead.","still as good, but avoid the fish meal","2" "2020-03-08T04:58:08-04:00","Mobile","5","review","From check in to the farewell, the service was fantastic. The seats were comfortable and fair leg room. The food was great and regular water offered. The choice of drinks also good. Highly recommend. ","A great way to fly ","2" "2020-03-08T04:53:08-04:00","Mobile","5","review","It’s my first time with my wife on business class flight. We were welcomed by the Captain of the flight at the entrance of the aircraft. Thereafter, the cabin crew in the business class greeted us and provided first class cabin service. We were very well taken care of and served. I commend the cabin crew for the high service standards. Please keep us your good service. Truly, Singapore 🇸🇬 Airlines, you’re a great way to fly. Cheers 🥂👍👏🤩","Flight SQ942","1" "2020-03-08T04:11:30-04:00","Desktop","5","review","Highly attentive and hospitable staff made our trip to Malaysia a memorable experience. I've never been on an airline where the food and service have been of such high quality for such a reasonable price. Thank you for making our flights a pleasant experience","Best airline I've ever used","2" "2020-03-08T01:11:27-05:00","Desktop","5","review","No complaints about the flight. It was as expected. Would recommend paying for extra leg room. It made the fluffy more comfortable.","Comfortable Flight","2" "2020-03-07T19:37:44-05:00","Desktop","4","review","Always a pleasure to fly in Business Class with SIA. The choice of food and drink is good and it is served correctly. They understand in Business about service. Not so in the lower classes! The seats are comfortable and there is a lot of legroom. They knew my name, but my younger son Oliver was called Olivia, even though he looks like a young boy. ","Attention to Detail?","2" "2020-03-07T19:20:22-05:00","Desktop","5","review","Singapore airline has always been a great airline the service is very good and the food as good as it can be for airline food .a great choice of movies and games my only complaint it’s a bit squishy in the seats.i also like the times of Singapore airline it’s sensible schedules .","Great airline","2" "2020-03-07T17:37:49-05:00","Mobile","5","review","My wife and i flew with Singapore Airlines for the first time in March 2020. Check in was really really good. The lady at check in was really friendly and helpful. She told us about up grades and helped us with the seats we wanted. The flight was awesome. Little turbulence and again really friendly crew. The food was really nice and even an ice cream was offered to customers. It's no wonder they are at the top of Airlines in the world. Will fly again for sure in the future.","Holiday Time","1" "2020-03-07T13:02:11-05:00","Mobile","5","review","My 1st time flying on Singapore airlines, the plane was huge! The staff were friendly and accommodating. Definitely fly with them again.","Amazing service","1" "2020-03-07T03:17:24-05:00","Mobile","5","review","I frequently travel this route and i prefer to fly with Singapore Airlines, The timing is good, service is great and foods are excellent. The seat is very comfortable, you can convert it to a flat bed. I booked the cook of classic Lobster Thermidor, and fish congee for breakfast. This time i opted flight with Hongkong stopover with a Boeing 777, but you can also fly direct with Airbus A350-900.","Flying Singapore to Frisco","2" "2020-03-07T03:06:59-05:00","Mobile","5","review","Make no mistake, London to New Zealand is a long, long way. So travelling business class with the best airline in the world makes the trip so much easier and pleasurable. The cabin crew are very attentive, the food (which keeps on coming) is amazing and very tasty. The fact that your seat converts in to a good size bed is a winner! I am 6 feet tall and can easily fit in to the fold down bed. If you do use Singapore Airlines for your long haul trip, you will see why they keep getting voted as the number one airline. ","Simply the Best","3" "2020-03-07T01:06:13-05:00","Desktop","5","review","They staff anticipates and serves every need you may have on a longhaul flight. Cabin personnel is very attentive, professional and present for the entire duration of the flight. Seat and surrounding area was clean. The plane was immaculate , no signs of wear and tear. Comfortable seats, nice food menu selection and great entertainment system. It set a new standard in flying for our family. ","A class of its own","2" "2020-03-06T22:59:38-05:00","Mobile","4","review","New plane with touchscreen functions. Inflight foods are delicious. Crews did their best to serve. Will still choose SIA due to the prices and the schedule of the flight. ","Still Great 👍🏻!","2" "2020-03-06T20:36:02-05:00","Mobile","4","review","In total, we took 2 separate flights to reach Wellington ( transit via Melbourne) , plus another 2 return flights going back to Singapore. There were 4 different teams of cabin crews in total. Firstly, the new A350 plane was used for this route from October 2019. It comes with very big new touchscreen LCD screen & touchscreen hand control. The food served throughout their flights were good. Service was good throughout as well. We have travelled SIA many times. Definitely the experiences we had in these 4 flights were one of the best. ","New plane, good food & service...","2" "2020-03-06T15:22:44-05:00","Mobile","5","review","EXCELLENT & Legendary service rendered by the cabin crew Ms. Tang Shi Jin Uplifting experience on our recent trip from Singapore to Bangkok on Flight SQ 970 excellent service from all the crew as well who served us during our flight specially to Miss Jin thank you !","SQ 970 Experience","2" "2020-03-06T10:38:28-05:00","Desktop","5","review","This is my first time flying Singapore Airlines. Now I understand why it is highly rated. Check In was a breeze, the distance between seats were comfortable, the flight attendants looked gorgeous and dignified. They were also very helpful. They served a meal from Manila to Changi and another meal from Changi to Phuket. Food was very good. Love this airline!","You Will Not Go Hungry","2" "2020-03-06T10:34:25-05:00","Desktop","5","review","Amazing customer service, attention to detail and in-flight comfort on recent flight from Singapore to Tokyo!!!","Outstanding Service and Comfort","1" "2020-03-06T08:54:47-05:00","Desktop","4","review","Service was fine although face masks worn so no smiles. Seat was tired - tray wobbly couldn’t really use it, footrest didn’t work at all. Flight attendant couldn’t sort it. Food just ok.","Generally good","1" "2020-03-06T08:04:37-05:00","Mobile","5","review","The airlines had a smooth checkin experience and in flight entertainment was equally good.The only improvement they need is vegetarian food options inflight.","Excellent service","3" "2020-03-05T23:01:34-05:00","Desktop","1","review","They don't answer the phone and no call back option. On hold for 50 mins and still waiting. Competing to be the worst airline in the world. Their website sucks too,","impossible to sort out the mess caused by them cancelling flights to save money","2" "2020-03-05T22:07:38-05:00","Desktop","5","review","I loooooove flying Singapore airlines, the hosts/hostesses are always friendlier & more professional than any other airline I have flown. The flights always go by so quickly, they make 10 hours feel like 2 :) The food is always top notch & the service is one step ahead of the rest. ","Hands down, the BEST","2" "2020-03-05T20:44:32-05:00","Mobile","1","review","I do get the point that because of Corona virus Singapore airlines get more customer requests then normal. But calling 5 times being for an hour each in the waiting line to change my flight because Singapore changed flight times of my flight is not acceptable. Also on internet not possible to change my flight tried different offices etc never Singapore airlines again!","Horrible or better no customer service!","1" "2020-03-05T20:05:45-05:00","Desktop","5","review","Check in at Manchester was extremely quick and efficient. Change over at Singapore was the same. All staff were very friendly and professional. The quality of food and drink on board was good and service was great. The seats were comfortable and the onboard entertainment was really good. I will definitely fly with them again in the future.","Fantastic flight from start to finish.","2" "2020-03-05T19:11:23-05:00","Desktop","5","review","great and excellent. Highly recomment to all my friends. Singapore airlines is way best flight ever.","good excellent","2" "2020-03-05T16:27:47-05:00","Desktop","5","review","Singapore airline is a great airline ; can’t fault them at all ; have flown with them before and will continue to do so","Great airline","2" "2020-03-05T16:26:02-05:00","Desktop","4","review","It isn obviously a 'first world problem', but I was disappointed with the standard of Singapore's 1st class - it was very similar to Business Class in other airlines such as Emirates. The seats were ok, but relatively narrow. While there were privacy screens, you were still very much 'exposed' to people walking by. The work space was quite awkward. Overall it was pleasant, but I would not have spent the money upgrading from business if I had known that it was so much 'lesser' than other airlines.","First Class not really worth the money","2" "2020-03-05T14:37:54-05:00","Mobile","5","review","The crew were outstanding, friendly, attentive and kind. The food was great and the flight was very long but comfortable ! We had to take 3 planes to reach bali from Boston and I’ve never flown that far before but from the service I received and quality of the airline I’d do it again !","Trip","1" "2020-03-05T14:34:22-05:00","Desktop","5","review","You know what you are getting with Singapore Airlines; good planes, great service on board and on the ground with trust and security for safe flights. Never been disappointed with them in all my years of flying and always recommend them as a ‘great way to fly’.","Always a pleasure to fly with Singapore Airlines!","2" "2020-03-05T12:11:53-05:00","Desktop","5","review","First I must tell you that I was traveling with special medical devise that I need if I sleep. The crew was very concerned that I was comfortable and that if I needed anything I should feel free to ask. During the long flight they would look in on me and ask if I needed anything as well they helped me maneuver items in the overhead so all carryon's were close by.. I really wish I could remember there names as I would suggest they get a commendation for there attentiveness and kindness.","A caring and gracious crew","2" "2020-03-05T09:00:45-05:00","Desktop","5","review","Singapore is an exceptional airline. Because we were flying economy we planned our trip around the limited destinations in Europe from the US (Frankfurt). Their accommodations are far superior to other airlines. Even in Economy Singapore Air is wonderful; however, business class is better ;-)","Biz and Econ are xlnt service","2" "2020-03-05T08:39:45-05:00","Desktop","4","review","The difference between Singapore Airlines and Silk Air was chalk and cheese. I booked to travel to Darwin from Heathrow by Singapore Airlines. The first leg by Singapore was as good as one can expect - friendly helpful cabin crew, smart and always on hand to assist. Food pretty good. All change at Singapore. The Silk Air plane had minimum leg room and all the overhead lockers soon filled so it meant having to sit around bags, for a four and half hour journey. The cabin crew could not raise a smile and were grumpy. Being abrupt when people pointed out that they could not stow hand luggage anywhere. Food poor. Silk Air apparently undertake flight on behalf of Singapore Airlines so Singapore Airlines could do with looking at the Silk Air route.","A big difference.","1" "2020-03-05T00:50:31-05:00","Desktop","4","review","The seats were a nice size with ample storage, service was good and we were well looked after. the one critisiem I would make is that being 6' tall the leg space to lie down flat was off set which for me made it slightly uncomfortable on a 14 hour flight. However much better than some other airlines.","Nice sized business class seats","3" "2020-03-04T18:48:12-05:00","Desktop","5","review","Singapore Airlines deployed its A330-300 aircraft to service this Bangkok to Singapore route. The A330-300 is a tad old and the cabins look a little tired. However, it serves its function of bringing us safely from Bangkok to Singapore. Singapore Airlines A330-300 has a total of 285 seats spreading across two cabin classes, with 30 seats in Business Class and 255 seats in Economy Class. The Economy Class is further segregated into two sections, I am seated in the forward section of the Economy Class. The Economy Class cabin has a 2-4-2 configuration with the seats in the middle two columns decked in light brown fabrics and the other four seats on either side in turquoise fabric. The orange lighting used during boarding, coupled with the choice of colours for its Economy Class cabin seats, makes one feel a sense of comfort in the cabin. The Economy Class cabin lavatories onboard Singapore Airlines A330-300 are located between the two Economy Class cabins and at the aft of the aircraft. The lavatory is no bigger than that in other aircraft operated by Singapore Airlines. The lavatory is well stocked with amenities compared to other airlines. Unlike other aircraft types Singapore Airlines is operating, only hand lotion (there is no Eau de toilette) is made available in the lavatories. However, passengers can find other amenities such as toothbrushes, combs and mouth wash. Some other airlines at most only provide hand lotion on top of the handsoap. The tap onboard Singapore Airlines A330-300 are not senor-activated, rather one would have to press the button on the tap to get water flowing. The seats in Economy Class on Singapore Airlines A330-300 are cloaked in turquoise and light brown fabrics. I find the seats onboard this aircraft to be slightly thicker than those in the newer aircraft operated by Singapore Airlines, these thickly padded seats were very comfortable to sit in. Each seat has a pitch of 32"" and is 19"" wide, offering good legroom for its Economy Class passengers during this 2-hour flight. Pillows and blankets are not offered on this flight between Bangkok and Singapore, instead only blankets will be provided upon request from the flight attendant.  I like the inclusion of cup holders in these Economy Class seats, situated on the left of the TV screen, allowing me to stow my drink away without deploying the tray table. There is a coat hook above the cup holder which I never use whenever I fly with Singapore Airlines, I am not too sure if anyone would find this small coat hook to be of any use at all. To the right of the TV screen is where the AV inputs and a USB port are located. These AV inputs of yesteryear show the age of the aircraft with most lifestyle devices using USB ports. I did not try out the USB port and not too sure if it is capable of charging mobile phones. Should one needs to charge their lifestyle devices, there is a universal power outlet on the armrest. The one in my seat has a sticky tape stuck to the top part of the outlet, showing much wear and tear in the aircraft. I like the design of the tray table on this A330-300 Economy Class seats as they can be folded into half (and come with a small vanity mirror) when it is not used for work or meal. This feature makes space onboard the Economy Class seats feel bigger. When fully deployed, the tray table is large enough for passengers to place the meal trays on and still have some space at the sides to put canned drinks. The seat pocket is large enough to swallow a tablet or a 13"" laptop with ease. There are several compartments in the seat pocket allowing passengers to store smaller items into it. The small pockets which are very useful to place my passport or my mobile phone. The seat pocket contains in-flight literature like Singapore Airlines magazine, duty-free catalogue and programmes that are available on KrisWorld. Each Economy Class seat has a reading light above the seat, which can be controlled via the IFE controller. However, like most aircraft, the Singapore Airlines A330-300 does not have an air vent. The In-Flight Entertainment (IFE) system onboard Singapore Airlines A330-300 seems to be dated. The IFE still functions very well, with a minor lag when scrolling through the menu items. The 10.6"" personal TV screen does not come touchscreen function and looks a tad smaller than those found in newer aircraft such as the B787-10. The TV monitor can be tilted slightly for a better viewing angle depending on how much one reclines on the Economy Class seat. The IFE controller is stored below the TV screen with the main controls on the IFE on the front side. These controls allow passengers to interact with the KrisWorld menu and adjust the volumes as well as the reading light. The call button is found on the front side of the IFE controller. A qwerty keyboard is found in the back of the controller together with buttons for passengers who want to play games on KrisWorld. The IFE menu is very easy to navigate through and I had no problems locating the movies I wanted to watch during the flight. KrisWorld, Singapore Airlines' IFE, is loaded with over 1800 on-demand entertainment options segregated into movies, TV shows, music albums, and games. The Movie menu, where one can find the latest Hollywood blockbuster to oldies, is the only IFE menu I accessed during my flights with Singapore Airlines. I was able to complete an entire movie during the 2-hour flight from Bangkok to Singapore. Earphones for the IFE system on Singapore Airlines are available for Economy Class passengers to pick up in the aerobridge before they board the aircraft. The earphones are reasonably comfortable and provide good sound quality. Meal service commenced about 30 mins into the flight time. My friend and I were not given the options from the in-flight menu. As soon as the seat belt sign was turned off, one of the flight attendants came to us and informed us that Singapore Airlines noted our allergies and took the liberty to help us order a special dietary meal that does not contain our allergens. For this flight, we were served Pork in Black Pepper sauce. The black pepper sauce tasted great and is not too overpowering. We could still taste the tender pork. For desserts, we had Thai dessert - Pandan Jelly, which tasted great and not too sweet. The special dietary meal that we were served was great. The beverage was served at the same time the meals are being served, and coffee/tea service is not offered for this flight. Flight attendants will be happy to provide drinks after the meal service. The flight attendants lived up to the good service, signature of Singapore Airlines, on this Bangkok to Singapore flight. The cabin crews were very friendly and wore smiles on their faces all the time despite a full flight (I can imagine how hectic it would be to serve 255 passengers with a meal within a short 2-hour flight). Flight attendants were seen greeting passengers not just at the door, but throughout the cabin as I walked towards my seat. They were also seen helping passengers storing carry-on baggage in the overhead bin. Flight attendants patrolled the cabin prior to take-off to ensure passengers all get a set of the earphone to enjoy the IFE system. I was taken by surprise when the flight attendant came to inform us that since we did not make special requests for meals, in view of our allergies, Singapore Airlines took the initiative to arrange the meal for us that does not contain our allergens. As our meal was presented to us before the meal service, we were not offered drinks. However, there was a small hiccup during the meal service. The flight attendant noticed that we have gotten our meal and skipped us without offering a drink. I highlighted this to another flight attendant, the situation was rectified immediately. The flight attendant immediately serves us drinks and even checked with us if we want more drinks after the meal service. Despite the ageing aircraft, Singapore Airlines A330-300 is still very comfortable to fly in. The seats are very comfortable, thanks to the thick padding and the very generous legroom. The IFE, despite a little lag, still functions very well, keeping us entertained with the extensive library of movies, TV shows and music. The meal was delicious and the pork was tender. Despite being a full flight and their second shift, the flight attendants still wore smiles on their faces and ensured that passengers were well taken care of. They were seen patrolling the cabin diligently to take care of passengers' requests and ensure the cabin is clean for passengers. Overall this is a pleasant flight with Singapore Airlines.","Comfortable Flight despite Ageing Aircraft","2" "2020-03-04T18:22:05-05:00","Desktop","5","review","Singapore Airlines operates several aircraft types between Singapore and Bangkok. For this flight, we flew with Singapore Airlines B787-10 which is one of the newest aircraft in the Singapore Airlines fleet. Singapore Airlines B787-10 has a two-class configuration, capable of carrying up to 337 passengers with 36 Business Class seats and 301 Economy Class seats. Economy Class is split into two sections. All seats in Economy Class are arranged in the 3-3-3 configuration. The seats in the Economy Class cabin are generally decked in light grey fabric with some seats in light blue. The use of purple and orange mood lighting used during boarding makes the cabin looks bright and refreshing. The lavatories in the Economy Class cabin are located in the mid and the aft part of the aircraft. The lavatories are no bigger than those found onboard other Singapore Airlines aircraft. The use of mirrors in the lavatory makes the lavatory looks larger than it actually is. Singapore Airlines is perhaps one of the few airlines that stocked their Economy Class cabin lavatories with amenities such as toothbrush, combs and razors on top of the handsoap. Passengers can also find hand lotion and Eau de toilette in the lavatory. Singapore Airlines installs sensor-activated tap and toilet flush making the use of the lavatory more hygienic. The seats onboard Singapore Airlines B787-10 features their new Economy Class seats. The seats in Economy Class cabins are very comfortable with a pitch of 32"" and width of 17.5"". The legroom in the seats is very good, adding more comfort for the 2-hour flight time to Bangkok. Seat recline button is found on the armrest. Most of the seat features in the Economy Class seats can be found on the panel in front of each seat, making it look very clean and well designed. It has everything that a passenger needs for their flight. There is a small compartment below the TV screen that allows passengers to stow small items such as mobile phones or the earphones that the airlines provide for the In-Flight Entertainment System. Tray tables can be folded into half and are large for Economy Class standards, capable of allowing passengers to do some work on their laptops. The seat reading light is situated on the ceiling above the seat. There is a cup holder in every Singapore Airlines Economy Class seats making it convenient for passengers to place their cups into while not deploying the tray table. Flight attendant call buttons and switches for the reading light can be found on a small panel on the bottom left of the TV screen. The USB charging port and headphone jacks are located next to the call buttons. There is a small coat hook in each Economy Class seat. On top of the USB charging port, Singapore Airlines is thoughtful enough to install a universal power plug for every two seats for passengers to charge their lifestyle devices, conveniently located under the armrest in front of the passengers. The seat pocket is large enough for passengers to store their iPads. There are two other smaller pockets in front of the main seat pocket, which I find useful to put small items like a passport. The main seat pocket contains the usual inflight magazines such as Singapore Airline's travel magazine - SilverKris, the in-flight entertainment catalogue - KrisWorld, and the in-flight duty-free catalogue - KrisShop. Each Economy Class seat onboard Singapore Airlines B787-10 comes with an 11'1"" personal TV with touchscreen function. The touchscreen function is very responsible and is the only way passenger can control the In-Flight Entertainment system. There is no IFE controller found in the seat since IFE controls can be done on the TV. Singapore Airlines' KrisWorld has an extensive library of entertainment options, arranged in easy to navigate menus. KrisWorld has the latest blockbuster movies from Hollywood as well as regional movie titles. Scrolling through the KrisWorld is similar to how one would scroll through on their tablet, passengers can swipe left or right to get to the type of entertainment option they desire and click on the large icon to launch the movie or TV show they want to watch. Meal service commenced about 30 mins into the flight. Flight attendants went around distributing dinner together with drinks. Passengers were given the option of Char Siew Rice of Green Curry Chicken with fried rice. The Char Siew Rice I opted was very tasty and the pork meat was very tender and well marinated. The rice is a tad hard. I did not like the Quinoa and Vegetable that was served as an appetiser was less to be desired. The Mango pudding dessert is good though. Service onboard this Singapore to Bangkok flight onboard Singapore Airlines in Economy class was good. Despite being a busy full flight, service onboard Singapore Airlines Economy Class was not compromised. Flight attendants are seen offering help to passengers with their carry-on luggage during boarding. Meal service was done with a smile. As soon as the seat belt sign was turned off, one of the flight attendants approached my friend and me to inform us that they have taken note of our food allergies and told us the options for dinner prior to the meal service run. After taking our preference, the flight attendant emerged from the galley with our food ahead of the rest of the passengers. When requested for a can of coke to share with my friend and the flight attendant happily hand us the coke and even asked if it is sufficient for the two of us. Singapore Airlines new Economy Class product on the B787-10 is very good. The seats are very comfortable and the legroom is generous for Economy Class. The IFE menu is very easy to navigate via the touchscreen function on the TV and the touchscreen is very responsive. There are loads of entertainment option on KrisWorld that kept me entertained throughout the 2-hour flight to Bangkok. Interactions with the flight attendants were rather minimal as this is a full flight. Despite that, service is always done with a smile. This short flight with Singapore Airlines is quite enjoyable.","Great Product and excellent service despite full flight","2" "2020-03-04T17:53:11-05:00","Desktop","5","review","Singapore Airlines operates the A350-900 Medium Haul aircraft between Singapore and Seoul. The medium-haul A350-900 is configured with a total of 303 seats across the two cabins on board. There are 40 Business Class seats spread across two sections with the larger 28-seat section in front and 12 seats in the rear section. Business Class seats are arranged in a 1-2-1 configuration allowing direct aisle access to all passengers. The Business Class cabin feels very warm and cosy due to the choice of brown colour Singapore Airlines employs in its Business Class seats. I find the lightings used during boarding is perfect for Singapore Airlines Business Class cabin. The use of orange lightings along the windows adds to the sense of comfort and relax, exuding the same vibe with the colour of the seats. The use of white lightings in the centre row during boarding illuminates the cabin for passengers. And yet the choice of these lightings colours complement each other. During the flight, orange lightings were used during evening timing, as though the airline has brought the evening sunlight into the cabin. As the flight transits to night time, blue colour lightings are employed to assimilate night time. The deployment of mood lighting at different times of the flight is helping passengers to better adjust their body clock. Three lavatories are serving the 40 passengers in Business Class on Singapore Airlines A350-900, one of which is situated in front of the entire Business Class cabin while the other two are located between the two sections of Business Class cabins. The lavatories are of a decent size, no larger than that found in Economy Class cabins. The lavatories are decked out in brown leather and wooden panel finishings at the sink and the cabinet to give it a more premium feel. The lavatories are well stocked with amenities as Singapore Airlines do not provide any amenity kit for their Business Class passengers. Other than the standard handsoap and mouth wash found in Economy Class lavatories, Singapore Airlines provides UK brand Quercus hand lotion, facial mist and eau de toilette. The other amenities such as toothbrush and razors are of better quality in the Business Class cabin lavatories. Cloth napkins are also stocked in the Business Class lavatories. There is a latch beside the toilet which can be lowered to form a seat in the lavatory. Mirrors are cleverly utilised in the lavatories to make it feel bigger than it actually is. The seat on this Singapore Airlines A350-900 flight from Incheon to Singapore features the new Regional Business Class seats. Each seat has a pitch of 60"" and measures 28"" wide. All seats in the Business Class cabin give passengers direct aisle access and has superb privacy (depends on where one is seated). Business Class seats are clad in brown leather giving the entire cabin a premium feel. Pillow and blankets are already placed on the seats, together with the only amenities such as slippers, eyeshades and socks. The new Regional Business Class seats are arranged in a stagged manner, passengers would have to choose between better access into their seats or privacy. For seats with the side table on the aisle side, getting in and out is a tad squeezy however passengers will get better privacy in these seats. For seats with the side table away from the aisle, getting in and out is a lot easier thanks to the bigger opening for the seats, however, passengers sitting here will have less privacy. The new regional Business Class seats onboard Singapore Airlines A350-900 generally have three modes. Passengers would be greeted with the take-off/landing mode, the most upright position, which can be a tad uncomfortable to seat on. The lounge mode is the second mode and the positioning of the seat that I spent most of the 6½ hour flight time in. The lounge mode is somewhere in between the take-off/landing position and the flatbed position, having a slight reclination but not all the way flat. I find this mode to be very comfortable watching the movies from the Inflight Entertainment System. I spent my time eating in this mode as well. The third mode is the bed mode, where the seat is converted to a 180° flatbed. Sleeping in the flatbed mode is rather comfortable as passengers' legs can be fully stretched into the ottoman underneath the TV. The seat in the flatbed mode allows passengers to do some tossing and turning during their sleep. However, passengers can feel a tad cramp in the narrow seats (compared to that in Singapore Airlines B777-300ER). The armrests in the seats can be adjusted downwards in flatbed mode to give passengers more space in the seats during their sleep. Each Regional Business Class Seat onboard Singapore Airlines A350-900 is equipped with a side table where passengers can place some of their things on. There is an indentation in one corner of this side table where flight attendants will place the drinking glasses on. There is a small cabinet with a sliding door on the same side as the side table. Here is where the menu and noise-cancelling headphones are placed during boarding. There is an NFC reader as well as two USB charging ports and international power outlet for passengers to charge their lifestyle devices. Storage space for passengers to stow away small items onboard Singapore Airlines A350-900 Regional Business Class is very limited as this cabinet is the only place where passengers can store small items such as mobile phones and passports, it is not big enough to store a tablet or bigger cameras. Even the older Regional Business Class seats like those on the A330-300 has more storage space (read about my previous experience here). A vanity mirror is found between the side cabinet and the seat for passengers who want to look presentable before they disembark. Seat control buttons, as well as the IFE controller, are stored on the side table is located. The seat control buttons are touch bar and will only light up when passengers touch the seat controls. The seat control touch bar allows passengers to adjust the mode of the seat, the seat lighting, on/off for the TV as well as flight attendant call button. The table is hidden under the TV screen and can be deployed with a push of a button under the table. The table is folded into half and is very big when fully deployed. Underneath the ottoman below the TV screen is another compartment where passengers can place their shoes or their carry-ons. Seat pocket in the New Regional Business Class seats onboard Singapore Airlines A350-900 is found on the bulkhead in front of the seat, near to the floor of the aircraft. The placement of the seat pocket is rather unergonomic as passengers would have to unfasten their seat belt to reach the contents inside. There are several reading lights in each seat. One reading light is installed above each Business Class seats and a set of three inside the seat. The set three reading lights, catering to the different positions of the seat, have their individual switches providing much convenience for passengers using them. Singapore Airlines has a great In-Flight Entertainment (IFE) System. Each Business Class seat is fitted with a large 18"" HD TV, making watching movies very comfortable as the TV does not look too small even when the seat is in the upright position. However, these TVs do not a touchscreen function. Controls on the IFE have to be done on the IFE controller. The design of the IFE controller menus is very intuitive, akin to a mobile phone. The menus on the IFE is well laid out and selection of movies from the controller is not difficult. When stowed away in its holder, the IFE controller screen has icons for easy to controls of the TV screen or for passengers to log into their KrisFlyer account where passengers can store their favourite movie titles into a personalised catalogue of entertainment. When in handheld mode, the IFE controller has large wordings and screens for passengers to scroll to look for the movie titles from the controller without having to look at the TV screen. When it comes to entertainment options, KrisWorld (Singapore Airlines' in-flight entertainment) has an extensive library of movies, TV shows, podcasts, music and games to keep passengers of all ages entertained through the flight. The IFE options are well organised into categories, making scrolling through the options very easy. In terms of movies (which I spend most of the time watching during the flight), KrisWorld has no lack of options. From the latest blockbusters to movies that are made in the 90s to foreign films, one will be able to find something that occupies their flight time with. Singapore Airlines provides noise-cancelling headphones for their Business Class passengers. These headphones are very comfortable to wear and the noise-cancelling function is very effective in blocking out ambient noise. The noise-cancelling function is so good that I have to remove my headphones whenever the flight attendants or my friend is talking to me. To provide passengers with convenience, the volume can be adjusted from the headphone itself. Business Class passengers are entitled to 100MB of complimentary wifi during flight. Connecting to the inflight wifi is very easy and the speed connection is good. I managed to chat with my family while in the air and post some pictures on my Instagram account as we were up in the sky. Passengers flying on Singapore Airlines Business Cass can use the ""Book the Cook"" to pre-order meals for their flight. However, the menu from the ""Book the Cook"" flying out from Incheon is not as extensive as flights departing from Singapore. For this leg of the flight, I did not use ""Book the Cook"". When it comes to the in-flight menu, passengers can choose from the four options of the main course. For my meal, I opted for the Hansik and my friend opted for the Seared Chicken Breast. Flight attendants came around the cabin to take orders from passengers on their preferred meal. About 1 hour into the flight, flight attendants started the meal service with Singapore Chicken and Beef Satay as a canape. Singapore Airlines is famed for its satay in its premium class cabins. Each passenger was served two beef and one chicken satay. The satay is tender and well marinated. The satay sauce that was served on the plate was not too spicy, and the sauce is very thick with peanuts. The satays are so tasty that I requested for a second serving from the flight attendants, who were happy to heat up some more for me and my friend. About 2½ hours into the flight, the flight attendants went around setting the table for a meal for all passengers in Business Class cabin, followed by distribution of the meals. Meals are distributed from the kitchen to each passenger. I opted to have Hansik (Korean meal) for this flight. The Hansik started with Grilled Tuna with Yuzu dressing appetiser. The tuna was very tasty and moist and the yuzu dressing it was very well paired with was not sour. While having my appetiser, another flight attendant came around the cabin with a basket of bread for passengers to choose. I opted for the Singapore Airline's signature Garlic bread, which was full of taste and warm. The flight attendant cleared the plate when I was done with the tuna and served up the main course - Andong Dak Jjim (Korean stewed chicken), which was served with kimchi and pickled cucumber. The stewed chicken was very tasty and tender, the sauce that the chicken was served in is very well balanced. After the main course, I had Yuzu Chocolate pudding for dessert. I did not quite like the taste of the pudding as it is a tad too sour for my liking. My friend opted to have the ""normal meal"", the appetiser and dessert he was served were different from mine. For the appetiser, my friend was served Smoked Duck Breast. The duck breast was very tender and was not dry. Out of the three choices of the main course, my friend opted for Baked Halibut with White Wine Sauce. The Halibut was moist and not flaky, the white wine sauce was very tasty. The main course came with linguine, which was not lumpy. My friend had Caramel Cake for dessert, which was a tad too sweet for my friend's liking. The service we received on Singapore Airlines Business Class was impeccable. The flight attendants are very observant and felt that they go all out to ensure passengers have a pleasant flight. We were greeted by the flight attendants with a warm smile at the door the moment step onboard the aircraft. Flight attendants escorted us to our seat and quickly serve up the pre-departure drink. We were given options of apple or orange juice as well as champagne. I was offered an additional drink by the flight attendant the moment she saw my glass was empty. Flight attendants were seen helping passengers to stow away their carry-on baggage during boarding. Throughout the flight, we were always addressed by our surname by the flight attendants. The moment the seat belt sign was turned off, flight attendants go around the cabin serving drinks to passengers, soon after the Satay service commenced. The meal was presented course by course and individually to all passengers from the galley instead of pushing around a trolley to serve passengers. This gave us a feel of restaurant-style service where food was brought straight from the kitchen. The observant flight attendants cleared the plates almost immediately after observing the plates are empty and checked with the passengers if we would like the next course to be served. The flight attendants will always check how we find the food while clearing the plate. Meal courses were served up moments after the plate was being cleared. The flight attendants ensure passengers flying on Singapore Airlines Business Class stay hydrated by asking if we would like any beverages throughout the flight. At one point in the flight, the thoughtful flight attendant worried that my friend might be thirsty, placed a bottle of water in my friend's seat when she noticed my friend was deep in slumber. My friends and I were very well taken care of onboard SQ609 by the flight attendants. It seems they pay a lot of attention to the passengers they are taking care of. The excellent service started with Ms Katherine Chua, the In-flight Manager. She's the first person we saw standing by at the door greeting passengers with the warmest smile. Before take-off, one seat across me was having problems with the deployment of the table. Instead of allowing the passenger to discover it himself, Katherine appraised the passenger of the issue, followed by offering the passengers vouchers that he can use for duty-free shopping onboard as a form of service recovery. Katherine was seen apologising to the passenger repeatedly (even though it is not her fault) and offered solutions for the passengers during mealtime. Katherine was serving my aisle during Satay service, I commented that I was looking forward to the satay service as I have heard good things about the satays. When Katherine walked past me after finishing serving the passengers, she offered to serve me additional satays and checked with me when I wanted to have the satays. This goes to show that Katherine registers what passengers comments are and took note of them. During mealtime, I was told by another flight attendant that my main course will take a little longer to be served up as Katherine was picking out all the mushrooms in my meal due to my allergy. When the main course was served, I noticed it was Enokitake mushrooms that were in the meal. Katherine must have put in a lot of effort to remove every single piece of the small mushroom. After the meal service ended, I passed the galley to visit my friend in another seat. I witnessed Katherine invested a lot of effort decorating the tray where my other friend's birthday cake was served. My friend was delightfully surprised when Katherine and her crew brought the cake over to my friend and sang him a birthday song up in the sky. When I saw the end-product of Katherine's efforts, I was amazed by how beautifully the tray was decorated by Katherine. I was telling my friends that the tray was so well decorated that we can't bear to take it apart. At one point, I requested plasters from Katherine who brought some for me and even helped me bandage my finger which was cut due to my dry skin. Katherine even brought me a bottle of the hand lotion for me to apply throughout the flight to prevent my hands from feeling dry. Ms Rose Bae was the other flight attendant on board SQ609 taking care of passengers on my aisle. Rose portrayed a cheerful and professional persona. She was very attentive and observant throughout the flight. During beverage service, I expressed to Rose that I wanted to try some mocktails. Rose patiently went through the menu of mocktails that I can order on board with me and quickly concocted the mocktail for me. At one point Rose walked past me and saw that I was drinking coke instead, Rose checked if I did not like the drink and offered to make another mocktail for me. I assured her that I liked the drink and just wanted to have coke at that point. I opted for the Hansik meal during the flight, Rose informed me that there are mushrooms in the dish after noting that I am an allergy to mushrooms from the records in a previous flight. I told her I will be fine as long as I do not consume the mushrooms. During meal service, Rose came over to apologise for my main course being served slightly later as Katherine was picking out all the small mushrooms in the meal. Throughout the flight, Rose ensured that I did not go thirsty or hungry and offered food and drinks throughout the flight. She would always offer me drinks whenever she saw my glass is empty. Rose was seen constantly patrolling the cabin and checking if I was comfortable. Singapore Airlines indeed live up to their company tagline,  A Great Way to Fly, in their Business Class service. The new Regional Business Class seats are narrower than those it replaces and has significantly lesser storage space in the seat for passengers to put away small items. The seat is capable of converting to a full flatbed, which makes sleeping comfortable. The meal was delicious and the satay indeed lives up to its reputation. There are lots of options in the IFE system to keep passengers entertained throughout the flight. What makes this flight enjoyable is the service we received on board. The flight attendants are very observant and come across as being sincere in their service offering throughout the flight. We were very well taken care of by Katherine and her crew that makes us enjoy the flight till this day.","Another Excellent Flight with Caring Crew","2" "2020-03-04T15:38:21-05:00","Desktop","5","review","I've always been very proud of Singapore Airlines being Singapore's own International Airline. I would like to commend on a senior crew which for the 1st time I have very good impression of how this senior steward tried to make contact and he was very friendly and made passengers who walked past him felt so comfortable and at ease. He will cracked some jokes and this definitely helps those who have flight phobia to felt at ease. He was also very helpful and offered passengers who needed help willingly. Though my flight was just a short flight of about 2 hours, I would say, this is 1 of the BEST experience I had with Singapore Airlines. Thank you for that friendly gestures and your kind & helpful attitude in serving. ","Excellent Flight","1" "2020-03-04T08:48:33-05:00","Mobile","2","review","The first time I travelled with this airline to Australia , I rated it more than emirates. This time the services offered were poor , ran out of snacks (sandwiches) and offered apples instead. Nut much good when you’re hungry . The drinks were no longer in miniatures they were poured from large bottles , so if you wanted to have 2 glasses of wine with your meal you couldn’t as there was no where to put the other without spilling it, therefore you had to wait all the time .","Cut backs","2" "2020-03-04T07:54:18-05:00","Mobile","5","review","We have never been let down by this airline. The crew are always amazing, such a delight, they are both attentive and polite. On a 14 he flight, they constantly served snacks & drinks in addition to the meals. Lovely airline, would always recommend.","Always excellent airline","1" "2020-03-04T07:39:51-05:00","Mobile","5","review","Yes, one of Singapore Airlines tag lines and it’s true to her claim. From desk check-in to bridge boarding to seat direction throughout the entire flight and leaving the aircraft upon arrival, service was absolutely kind, friendly and thoughtful. The entire flight team was awesome. I’ve had many happy travels on Singapore Airlines but this journey on 15th February SQ 308 2020 Singapore to London 9am flight tops them all. Thank you everybody for your kindness and the lovely card you made me. ❤️","Inflight Service Even Other Airlines Talk About","2" "2020-03-04T06:16:05-05:00","Desktop","5","review","This was the first leg of our holiday in New Zealand, a stop off in Singapore. Although we hadn't flown with Singapore Airlines before, they came well recommended. The reviewers didn't lie! This was one of the best long distance flights we've had. The aircraft (Boeing 777-300) was reasonably spacious, the food very good and the cabin crew excellent. An overnight flight of 12 hours + was never going to be a sinecure. However, the staff made the whole trip very enjoyable. The in-flight entertainment was very good, with new-rease movies, and satellite box-sets available. We arrived safe and well in Singapore, ready to enjoy what this amazing city has to offer. Thank you to the crew aboard SQ321!","A perfect start to a long distance holiday","1" "2020-03-04T05:57:17-05:00","Desktop","5","review","Our flight from Heathrow to Brisbane was via Singapore, with just a 70 minute layover in Singapore to get from one aircraft to the other. The purpose of this flight was to visit friends prior in Currumbin prior to commencing back to back cruises ou of Sydney t the Gold Coast, Great Barrier reef and also New Zealand. The flight was to be the commencement of a holiday of a lifetime to also encompass part of our 40th Wedding Anniversary. From the very moment we set foot on the aircraft we were made to feel at home. Nothing was too much trouble for the crew. Who even surprised my wife with an anniversary cake and two Singapore Airlines teddy bears as a memento of our flight and anniversary. The food was excellent on both flights. Our UK return flight, 35 days later were also with Singapore Airlines and again their service was excellent. Although we flew economy, we did not feel like second class citizens. The only downside to the whole experience was that our return flight from Singapore to Heathrow was on a slightly smaller aircarft than the others we had been on and hence shorter leg room, other than that we have no hesitation in recommending this airline and will not hesitate to use them in the future","Great Flight, Great Crews, Great Service","2" "2020-03-04T05:42:37-05:00","Desktop","5","review","This airline is fantastic. We chose it at the suggestion of our travel agent because it provides nonstop service from the US to Singapore (18+ hours), which then gives you access to many Southeast Asia destinations. The care and concern of the staff is constant and wonderful. The level of service is superb. 3 sets of meals are provided along with drinks and snacks throughout. The crew is very attentive to your needs. The plane itself is state of the art and very comfortable. I can't say enough about the experience we had using this airline to and from Asia and the US.","Flying High","2" "2020-03-04T05:18:09-05:00","Desktop","5","review","Singapore Airlines mainly uses their medium-haul aircraft to ply between Singapore and Incheon Airport, except for one flight where they use the long-haul aircraft. I deliberately chose to fly on SQ612 which is serviced by the B777-300ER for this route. = The Singapore Airlines B777-300ER is configured with four classes on board: First, Business, Premium Economy and Economy Classes. There are a total of 48 Business Class seats on the B777-300ER configured in two sections. The smaller Business Class cabin right behind the First Class configured with 12 seats and a large business Class in the back section configured with 36 seats. All Business Class seats have direct aisle access and are arranged in 1-2-1 configuration. For this flight, we chose the seats in the smaller forward Business Class cabin. There are a total of three lavatories for Business Class passengers, all located between the two Business Class sections onboard Singapore Airlines B777-300ER. The lavatories feel no larger than those in the Economy Class cabins. Some touches make the lavatories feels a little more premium such as leather toilet seat covers and the placement of a fake flower. The lavatories are well stocked with amenities that are usually not found in Economy Class cabins such as cloth napkins and quality shavers and dental kits. On top of these, Singapore Airlines uses Quercus brand from the UK for the facial mist, hand lotion and Eau-de-toilette in the Business Class lavatories. I liked the small touches in the design of the lavatories like the sensor tap and the step pedal for bin covers in the lavatories, which makes it more hygienic to use. The seat onboard Singapore Airlines B777-300ER Business Class is huge! All Business Class seats have direct aisle access and come with a generous 55"" pitch and measure 28"" wide. The seats onboard Singapore Airlines B777-300ER Business Class provides passengers with a great amount of privacy, thanks to the large cacoon designed seat shells. These seats feature a Lazy Z design, which has the footrest slanted to one side of the seat. The seats in Business Class cabin are capable of transforming into a full flatbed that measures 78"" pitch. There is a storage area under the ottoman large enough for me to place my carry-on backpack. On the seat waiting for passengers are a large pillow as well as amenities like slippers, socks and eyeshades. Singapore Airlines does not provide amenities kits to their Business Class passengers. To transform the seat into a full bed, passengers would have to release a latch at the back of the seat, where bed linens, blanket and additional pillows are stowed. I find the design of the seat in flatbed mode a tad uncomfortable as the leg well in flatbed mode is slanted to the side which I usually do not sleep on. It also makes tossing and turning during sleep difficult, as the design of the Lazy Z is great for passengers who usually sleep on one side. I do find the two pillows provided in each Business Class seats comfortable to sleep in as they are not too soft. Seat control buttons are found on the aisle side of each seat which allows passengers to adjust the seat up to lounge mode. On the same panel of control buttons, one can adjust the overhead reading light, dimming lights in the seat, call buttons, as well as TV off buttons. The huge table is stored in the armrest on the side away from the aisle. I like the design of these table as they can be slid back and forth and moved to a position that allows passengers to leave the seat without putting away the table. The adjustable height feature for the table allows me to place the table in a comfortable height depending on which seat mode I am in. I like the plentiful storage space (there are a total of three storage compartments) in the Business Class seats onboard Singapore Airlines B777-300ER. There is a small cabinet beside the TV screen where I used to store my passport and my phone.  A small cocktail table for one to place their drinks or to use as additional storage space where one can store some of their small items, There is another storage compartment on the side of the seat which is large enough to swallow an iPad while charging. There is yet another cabinet next to the table storage where one can store small items in. A small mirror is found beside the TV in every seat. All seats on Singapore Airlines B777-300ER Business Class cabin comes with an international powerpoint and some ports for passengers to charge their lifestyle devices. Two headphone jacks are found in each Business Class seats, one located above the powerpoint outlet, and another next to the seat control buttons. There are a total of three reading lights, one on the inside of the seat, one above the seat and a set of three lights that are angled to the mode of the seat located on the aisle side of the seat. The seat pocket is found under the inside armrest with the usual inflight reading materials. All Business Class seats onboard Singapore Airlines B777-300ER is fitted with a massive 18"" HD Personal TV screen. These screens are not touch-sensitive which I am not complaining about as the screen is rather far from the seat, thanks to the massive legroom in the Business Cabin, which makes touchscreen impractical.  These massive screens make watching movies enjoyable as though one is in a personal movie theatre. The screens can be tilted to the angle and are still visible even when I was lying on the flatbed in the seat. Entertainment choices on the In-Flight Entertainment (IFE) System have to be made via the IFE controller, which is similar to a smartphone. The menu system on the IFE controller is intuitive, making scrolling through entertainment choices a breeze. One can use either the touchscreen function on the IFE controller or the physical buttons to operate the IFE system. Singapore Airlines offers Business Class passengers noise-cancelling headphones that are very effective in cancelling out cabin noises. The headphones are very comfortable to wear due to the thick sponges that cup one's ears. These headphones are so effective that I had to remove the headphones whenever the stewardess spoke to me. When it comes to entertainment options on the IFE System, Singapore Airlines has an extensive library of movies and TV shows to keep one entertained throughout the flight. There are also music libraries for those who prefer to listen to something as opposed to watching on the TV screen. For young passengers and those young at heart, there are games in the Singapore Airlines IFE system. On top of the extensive IFE library, all Business Class passengers get 100MB of free wifi access during the flight. Connecting to the wifi onboard is pretty easy, Passengers are served pre-departure drinks as soon as we were settled into our seats. The pursuer came around and offered choices of juices or champagne for pre-departure drinks. They would ask if we want a second serving of drinks while waiting for the rest of the passengers to board the aircraft. As this is a red-eye flight, before departure, the stewardess would check with passengers if we would prefer meal to be served after take-off or before landing. I opted to have my meal before landing. After the seat belt sign has been turned off, the stewardess sprung into action and served passengers with warm nuts and our choice of drinks. Singapore Airlines has the Book the Cook service which allows First and Business Class passengers to choose from an extensive menu of local and international cuisine, some of which are created by renowned chefs. For this flight, I used the Book the Cook service and ordered Seared Nut-Crusted Veal Fillet designed by Singapore Airlines International Culinary Panel Chef Carlo Cracco. Pre-arrival meals are served about 3 hours before arrival. The stewardess came around and lay the table with tablecloths and cutleries. Food is served course by course with the fresh fruit as an appetiser followed by a basket of bread for passengers to choose from. After clearing my fruit, the main course is served. The veal served was moist and tender and does not taste like your typical airline food. I particularly like the sauce which adds a little flavour to the veal fillet. The crushed potatoes that come with the veal is also very tasty. The stewardess told me this is the first time she seen anyone ordered the veal. For passengers who did not utilise the Book the Cook service has options of breakfast choices. Coffee was served after the main course during the flight. The service we received onboard Singapore Airlines SQ612 from Singapore to Seoul was top notch. I felt we were well taken care of by the pursuers during the entire flight. The hospitality they displayed is what makes flying with Singapore Airlines in their Business Class product enjoyable. Upon boarding, not only were we warmly welcomed by Shirley the Inflight Manager, but she also got another stewardess to show us to our seat. Throughout the flight, we were addressed by our last name by the pursuers. As soon as we were settled into our seats, pursuers came around distributing warm towels and pre-departure drinks. The observant steward, Jason, even offered an additional glass of drink when he saw our glass was empty. As this is a red-eye flight, pursuers checked with passengers if we would prefer meal to be served after take-off or before landing to maximise our sleep time. Emma is the stewardess serving the row I am seated. I am amazed by her warm personality and her attention to details. Emma is always around to ensure that we were well taken care of. During the flight, my friend and I wanted to have our seat made into the flatbed mode, upon seeing us trying to do it ourselves, Emma hastens by and volunteered to make our beds for us. Not only did Emma deployed our seats into bed mode, but she also makes up the seat to resemble a real bed so that we can rest on it. I am amazed by the efficiency of Emma when she transforms our seat into a bed. As we opted to have our meal before arrival, Emma constantly patrolled the cabin to ensure those passengers who are still awake are well hydrated. During meal service, Emma noticed of my mushroom allergy and assured me that the meal I have ordered does not contain mushroom. Before the aircraft has landed, the Chief Stewardess Jenet and Emma approached me and my friend. She explained that they noticed we had some allergies according to our passenger records. Jenet explained that Emma took the initiative to write down our allergies in Korean in a note for us to show to the restaurants that we visit during our travel in Korea so that they can avoid putting them into the food we ordered. These are the small touches that make flying with Singapore Airlines fantastic. Shirley, the inflight manager attended to my concerns. I had some issues with the seat selection during check-in on the ground. Somehow this has been made known to Shirley. Instead of being defensive and cook up with loads of excuses, Shirley listened to my concerns empathically. She was shocked at the description of my experience and volunteered to write a report to ensure Singapore Airlines look into the concern. Shirley was also at the door greeting passengers during boarding and disembarking. I am glad that I chose to fly on the timing that Singapore Airlines uses B777-300ER to Korea. The seat is very spacious and the cabin feels luxurious. I also like the plentiful storage space in each seat. In the entertainment department, the huge personal TV made me feel as though I am watching the movies in my personal cinema. I am spoilt for choice with the massive library of entertainment options ranging from movies to TV shows to games. Singapore Airlines B777-300ER has excellent hardware. What makes this flight more memorable is the impeccable service that I have received onboard. The star of the flight would have to be Emma, who is warm, hospitable and go all out to ensure that I have a comfortable flight. Her attention to details and thoughtfulness makes me want to fly with Singapore Airlines on their Business Class product again. Kudos to Emma for such a memorable flight.","Excellent B777-300ER Business Class Product with Top Notch Crew","1" "2020-03-04T05:05:22-05:00","Mobile","4","review","I enjoyed this flight to Copenhagen because there was no one beside me so I could stretch out n sleep more comfortably. As usual Kris world entertainment is Good however they dont have the Movie selections I wanted to see. Food was great, overall a nice experience","Great flight","2" "2020-03-04T02:41:09-05:00","Desktop","5","review","Singapore Airlines uses the A330-300 to ply the route between Hanoi and Singapore. Singapore Airlines A330-300 comes with a two-class configuration. The Business Class cabin has a total of 30 seats while the Economy Class cabin has 255 seats. The white-walled Business Class cabin feels spacious and the seats are clad in beige and dark brown, making it look both comfortable and classy. The seats in Business Class cabin onboard Singapore Airlines A330-300 are arranged in a 2-2-2 configuration. There are two lavatories at the back of the Business Class cabin serving the passengers. The lavatory feels spacious, thanks to the clever use of mirrors in the lavatory coupled with the bright lighting and the choice of white colour for the paint in the lavatory. There are two cabinets on either side of the sink. The left cabinet is where passengers can find handkerchiefs, tissues, paper towels and paper cups to be used with the mouth wash. Beneath this cabinet is the trash can, which can be operated with a pedal near to the floor of the lavatory. The right cabinet is well stocked with amenities. Here is where combs, sanitary napkins, toothbrushes and razors are stowed. Beneath the right cabinet is bottles of amenities such as mouth wash, facial mist, hand lotion and eau de toilette. The sink in Singapore Airlines A330-300 Business Class is fitted with the old touch button tap. The toilet seat is clad with a leather cover, making it look more premium than those ones would find in Economy Class lavatories. There are a couple of coat hooks on the door of the lavatory. Singapore Airlines A330-300 features a Regional Business Class seats in the Business Class cabins. Each seat is cocooned in a shell clad in soft brown leather, which is very comfortable to sit one,  measures 60""  in pitch and  24.5"" wide. The seat controls are in the armrest of the seat, above the storage for the IFE controller. The legroom in the Business Class seats onboard Singapore Airlines A330-300 is excellent, where I can fully stretch out my legs even when the seat is in an upright position. Each seat onboard Singapore Airlines A330-300 is treated to three window panels. A large pillow and a soft blanket are already placed on the seat when I arrived at my seat during boarding. I find the pillow firm and very comfortable to rest my head. The Business Class seats are preset to four modes: an upright position for take-off/landing or for passengers who prefer to sit upright during meal times; a lounging position which I find the most comfortable for relaxing in when watching movies from the IFE; a semi flatbed mode which I find the best position for sleeping; and a full flatbed mode. The seats are angled slightly in full flatbed mode and are not 180º flat, sleeping on this mode feels as though one would slide off the bed. Apart from these preset seat positions, there are buttons that allow passengers to adjust the recline of the seat to a position that one finds most comfortable. There are two reading lights for each seat in the Singapore Airlines Business Class seats, one on the bulkhead of the seat, which can be turned on and off from the seat control panel; and one inside the seat which can be activated by pushing the light itself. There is no lack of storage space in the Singapore Airlines A330-300 Business Class seats. Under the IFE TV screen, there are two huge storage bins for passengers to store small items such as phones, passports or compact cameras. However as these bins are rather shallow, it will not be able to hold bigger cameras or laptops/iPads. There are also two smaller shelves between the two seats and these shelves are capable of holding iPods or smaller phones. There is another more hidden storage bin underneath one of the armrests. This bin allows passengers to place their laptops and iPads. This is where the power outlet and two USB ports are located for passengers to charge their lifestyle devices. There are two cup holders between the two seats, which allows passengers to place their drinks without having the need to deploy the tray tables. Seat tables are hidden in between the seats. These tables can be a tad difficult to pull out as they seem to be rather heavy. The tables are large enough for passengers to place their laptop on to do some work. These tables can be slide back and forth, however, to get out of the seat, one would have to put away the table. Seat pockets where the in-flight literature such as in-flight magazine, duty-free shopping catalogue and Singapore Airline's lifestyle magazine along with the in-flight menu, airsick bag and aircraft safety card are found in front of the seat between the two IFE TV screens. The noise-cancelling headphones are also found here when I board the aircraft. There is a divider between the two seats, providing guests with great privacy especially when one is sitting next to a stranger. All Singapore Airlines A330-300 Business Class seats are fitted with a 15.4"" personal TV. Kris World is the Singapore Airline In-Flight Entertainment System. As this is a rather old product, these TVs does not have touchscreen function. Controls for the Kris World is done through the remote control, stowed on the left side of the sit. Despite being old, the IFE system is still responsive. There are numerous entertainment options on Kris World for passengers on board, ranging from movies to TV programmes to games which kept me entertained throughout the 3hr 30 min flight. Kris World is arranged in an intuitive menu that is easy to navigate through. All Business Class seats come with noise-cancelling headphones that keeps out noise effectively. The remote controller for the IFE is stored on the left seat armrest. The front side of the IFE controller has some quick access menus for flight information, movies and radio. The LCD screen on the front of the controller provides flight information. Other buttons such as volume control, screen brightness control and menu controls are also found on the front side of the remote control. On the back of the remote control are some buttons and directional dials for playing of games on the IFE. There is a qwerty keyboard also found on the back of the remote control, which does not seem to serve any function in the IFE system. Singapore Airlines ""Book the Cook"" service was not available for flights out of Hanoi. Instead, passengers can preview the in-flight menu from the Singapore Airlines App and order their main course in advanced. I used the app and ordered the Seared Salmon Trout Fillet in Tomato-Black Olive Vinaigrette, while my friend opted for the Nasi Ayam. As soon as we boarded the plane, a cabin crew offered us pre-departure drinks. I decided to try out the champagne. As I seldom drink, I regretted my choice of drink after having a slip or two. When the cabin crew came by to collect the empty glasses and learnt that I did not like the champagne, he offered me Orange Juice or water. I opted for the Orange Juice.  As with the outbound flight from Singapore, cabin crews on this leg of the flight sprung into action and served the appetiser about 30 mins into the flight.  For the appetiser, I was served the Marinated Seafood Salad which comes with papaya slaw. As my friend is allergic to prawns, he was served with potato salad instead. The prawn tasted fresh and well seasoned. The lime pepper vinaigrette complemented the prawns well. The appetiser also comes with scallops which tasted fresh as well. Another cabin crew came around with a basket of bread, the choice of bread is clear, I opted for the Garlic Bread again. Soon after passengers were done with our appetiser, our main course was served next. The Seared Salmon Trout Fillet, which is cooked to perfection, was well seasoned and was not dry at all. The Black Olive Vinaigrette tasted well with the salmon. I had a taste of the lentil carrot stew which the salmon fillet was placed on, but did not like the bed of black lentils. I had a taste of my friend's Nasi Ayam, the chicken was fried to perfection and did not taste soggy. The seasoning on the chicken was good and the chicken was not dry as well. For desserts, we were served Strawberry Cream Cake, which did not taste too sweet. The cake was tasty and the crust at the bottom of the cake is still crunchy. The cabin crew served me some Latte for after-meal drinks as well. Shortly after the tray table is cleared, one of the cabin crews came by and offered me a Magnum ice-cream she snagged from Economy Class. I would never say no to ice-cream. Throughout the flight, the cabin crews topped up our drinks and constantly checked if we would like our drinks to be topped up. The service in Business Class onboard Singapore Airlines is top-notch. Cabin crews greeted us by our last names the moment we present our boarding passes during boarding. Whenever the cabin crews interact with us, they will address us by our last names, which makes us feel personalised service is provided. Cabin crews would constantly patrol the cabin after meal times to check and see if passengers require any refill of water. Call buttons are answered almost immediately where the diligent cabin crews attended to passengers needs. Cabin crews are also seen interacting with passengers and taking interest in striking up conversations. The cabin crews onboard this leg of the flight provided impeccable service during the flight, making flying on Singapore Airlines in Business Class cabin enjoyable. During boarding, I was hesitant to try champagne, the cabin crew encouraged me to try it out. When he subsequently found out that I do not like champagne after having a sip, he offered to bring me another beverage. The cabin crew was also seen helping passengers with their carry-on luggage during boarding and ensure passengers were comfortable during boarding. The service provided by Lay Hoon, the in-flight manager was amazing. She assured me that our allergies were registered and that the food does not contain the ingredients that we were allergic to, less the appetiser, which Lay Hoon mentioned that she has made arrangements to swap out with potato salad so that my friend can enjoy his meal. Lay Hoon also constantly checked if we liked the meal on board and even offered an additional portion of the main course after I remarked that the Nasi Ayam looks delicious. Lay Hoon brought us additional Garlic Bread when she saw how fast we consume the bread. Lay Hoon and her crew, Museika as well as Yaw Huah, were very friendly and kept smiles on their faces despite having a long day at work. They took well care of all passengers during the flight. I had the opportunity to strike up a conversation with Lay Hoon and she was amazing with her knowledge of the destination we came from and was generous to share with us the work of a cabin crew and some of the plans that Singapore Airlines have when it comes to the upgrading of equipment. Museika was seen patrolling the cabin and constantly topped up our drinks and took care of us very well to ensure we were well hydrated during the flight. Flying with Singapore Airlines Business Class is an enjoyable experience. The good service started at the airport during check-in and continues into the flight. Despite being an old product, Singapore Airlines A330-300 Business Class was comfortable to fly for Singapore-Hanoi route. The Business Class seat is very comfortable to sit in during the flight. However, the fully flat bed mode was a tad too sloppy for my liking, but since it is a relatively short flight, it does not really matter. There is plenty of storage in the seat that allows us to store some of our knick-knacks. The In-Flight Entertainment system is packed with entertainment options that make us feel the 3hr 30 min flight time zooms past quicker than it seems. The thing that leaves me wanting to fly with Singapore Airlines again is the service that we have received on board. The service was exceptional and the cabin crew was not only friendly, but their caring for their passengers felt genuine. They kept their smiles throughout the entire flight and was seen helping passengers during boarding and in-flight. Singapore Airlines truly stands up to its company tagline of ""A great way to fly"".","Comfortable Old Business Class Product, Service is Top Notch","1" "2020-03-04T02:08:54-05:00","Desktop","5","review","Singapore Airlines uses the A330-300 to ply the route between Singapore and Hanoi. The interior of the aircraft felt old, Singapore Airlines A330-300 comes with a two-class configuration. The Business Class cabin has a total of 30 seats while the Economy Class cabin has 255 seats. The white-walled Business Class cabin feels spacious and the seats are clad in beige and dark brown, making it look both comfortable and classy. The seats in Business Class cabin onboard Singapore Airlines A330-300 are arranged in a 2-2-2 configuration. There are two lavatories at the back of the Business Class cabin serving the passengers. The lavatory feels spacious, thanks to the clever use of mirrors in the lavatory coupled with the bright lighting and the choice of white colour for the paint in the lavatory. There are two cabinets on either side of the sink. The left cabinet is where passengers can find handkerchiefs, tissues, paper towels and paper cups to be used with the mouth wash. Beneath this cabinet is the trash can, which can be operated with a pedal near to the floor of the lavatory. The right cabinet is well stocked with amenities. Here is where combs, sanitary napkins, toothbrushes and razors are stowed. Beneath the right cabinet is bottles of amenities such as mouth wash, facial mist, hand lotion and eau de toilette. The sink in Singapore Airlines A330-300 Business Class is fitted with the old touch button tap. The toilet seat is clad with a leather cover, making it look more premium than those ones would find in Economy Class lavatories. There are a couple of coat hooks on the door of the lavatory. Singapore Airlines A330-300 features a Regional Business Class seats in the Business Class cabins. Each seat is cocooned in a shell clad in soft brown leather, which is very comfortable to sit one,  measures 60""  in pitch and  24.5"" wide. The seat controls are in the armrest of the seat, above the storage for the IFE controller. The legroom in the Business Class seats onboard Singapore Airlines A330-300 is excellent, where I can fully stretch out my legs even when the seat is in an upright position. Each seat onboard Singapore Airlines A330-300 is treated to three window panels. A large pillow and a soft blanket are already placed on the seat when I arrived at my seat during boarding. I find the pillow firm and very comfortable to rest my head. The Business Class seats are preset to four modes: an upright position for take-off/landing or for passengers who prefer to sit upright during meal times; a lounging position which I find the most comfortable for relaxing in when watching movies from the IFE; a semi flatbed mode which I find the best position for sleeping; and a full flatbed mode. The seats are angled slightly in full flatbed mode and are not 180º flat, sleeping on this mode feels as though one would slide off the bed. Apart from these preset seat positions, there are buttons that allow passengers to adjust the recline of the seat to a position that one finds most comfortable. There are two reading lights for each seat in the Singapore Airlines Business Class seats, one on the bulkhead of the seat, which can be turned on and off from the seat control panel; and one inside the seat which can be activated by pushing the light itself. There is no lack of storage space in the Singapore Airlines A330-300 Business Class seats. Under the IFE TV screen, there are two huge storage bins for passengers to store small items such as phones, passports or compact cameras. However as these bins are rather shallow, it will not be able to hold bigger cameras or laptops/iPads. There are also two smaller shelves between the two seats and these shelves are capable of holding iPods or smaller phones. There is another more hidden storage bin underneath one of the armrests. This bin allows passengers to place their laptops and iPads. This is where the power outlet and two USB ports are located for passengers to charge their lifestyle devices. There are two cup holders between the two seats, which allows passengers to place their drinks without having the need to deploy the tray tables. Seat tables are hidden in between the seats. These tables can be a tad difficult to pull out as they seem to be rather heavy. The tables are large enough for passengers to place their laptop on to do some work. These tables can be slide back and forth, however, to get out of the seat, one would have to put away the table. Seat pockets where the in-flight literature such as in-flight magazine, duty-free shopping catalogue and Singapore Airline's lifestyle magazine along with the in-flight menu, airsick bag and aircraft safety card are found in front of the seat between the two IFE TV screens. The noise-cancelling headphones are also found here when I board the aircraft. There is a divider between the two seats, providing guests with great privacy especially when one is sitting next to a stranger. All Singapore Airlines A330-300 Business Class seats are fitted with a 15.4"" personal TV. Kris World is the Singapore Airline In-Flight Entertainment System. As this is a rather old product, these TVs does not have touchscreen function. Controls for the Kris World is done through the remote control, stowed on the left side of the sit. Despite being old, the IFE system is still responsive. There are numerous entertainment options on Kris World for passengers on board, ranging from movies to TV programmes to games which kept me entertained throughout the 3hr 30 min flight. Kris World is arranged in an intuitive menu that is easy to navigate through. All Business Class seats come with noise-cancelling headphones that keeps out noise effectively. The remote controller for the IFE is stored on the left seat armrest. The front side of the IFE controller has some quick access menus for flight information, movies and radio. The LCD screen on the front of the controller provides flight information. Other buttons such as volume control, screen brightness control and menu controls are also found on the front side of the remote control. On the back of the remote control are some buttons and directional dials for playing of games on the IFE. There is a qwerty keyboard also found on the back of the remote control, which does not seem to serve any function in the IFE system. Passengers flying out of Singapore (and some other countries) have the option of using the famed ""Book the Cook"" service. There are several options for passengers to choose from. My friend and I used the ""Book the Cook"" and ordered the Classic Lobster Thermidor. Pre-departure drinks are offered as soon as we settled into our seats. The cabin crew came around and offer Champagne, Apple Juice or still water. I took the apple juice. As this is a medium-haul flight, food is served in a tray with a pre-laid table cloth. Cabin crews sprung into action and went around the cabin to serve passengers the appetiser about 30 mins after taking off.  The appetiser, Prawn Salad, was tasty. The prawn tasted fresh and the sauce is amazing. Another cabin crew came by with a basket of an assortment of bread. I opted for the Garlic Bread, which is famous on Singapore Airlines Business and First Class cabins. The Garlic Bread is flavourful with the garlic taste not too overpowering. I had four Garlic Bread throughout the meal service. For the appetiser, we had Marinated Prawns with Asparagus and Mesclun Shortly after cabin crews noticed passengers have finished our appetisers, They went around and served the main meal that we have chosen. As I am allergic to mushrooms, which mushrooms are not stated as one of the main ingredients in the ""Book the Cook"" menu, I did not have too much of the lobster. I tasted a small portion of the lobster (and started to get some allergic reactions), and it tasted creamy and fresh. The rice that comes together with the Classic Lobster Thermidor was fragrant. The final course of the meal, Raspberry Bavarois, was served after cabin crews collected the trays from the passengers. The dessert was not too sweet and light, the taste of raspberry was just right. Cabin crews came by to take orders for coffee or tea. I ordered a cup of Latte to finish with the meal. Throughout the flight, cabin crews went around asking passengers if we want any drinks and the drinks were constantly topped up. The service in Business Class onboard Singapore Airlines is top-notch. Cabin crews greeted us by our last names the moment we present our boarding passes during boarding. Whenever the cabin crews interact with us, they will address us by our last names, which makes us feel personalised service is provided. Cabin crews would constantly patrol the cabin after meal times to check and see if passengers require any refill of water. Call buttons are answered almost immediately where the diligent cabin crews attended to passengers needs. Cabin crews are also seen interacting with passengers and taking interest in striking up conversations. During my two flights with Singapore Airlines, I had great chats with the cabin crews. The cabin crews on this flight nothing short of amazing. It is a pity I did not manage to get their names. They were seen helping passengers with storing their carry-on luggage in the overhead compartment, other than standing at the door to greet passengers. During boarding, cabin crews went around taking meal orders in every seat. The cabin crew came by to confirm our booking for food that we have pre-booked our meals through the ""Book the Cook"" service. They were seen sprung into action as soon as the seat belt sign has been turned off after taking off. The cabin crew also checked if we had any food allergies when she was serving the appetiser. When I sounded out that I am allergic to mushroom and my friend allergic to prawns, she quickly checked with the menu to confirm if there are any allergens to us. She came back with her supervisor and inform us that the Classic Lobster Thermidor contains mushrooms. The supervisor also assured me that they will help us register our allergies in their system (which I have tried to do several times prior to departure via the KrisFlyer hotline, which apparently the call centre staff did not do so). However, the mushrooms seem to have been infused into the meat of the lobster, which caused a slight swell on my lips. The cabin crew came by to check if the lobster had triggered any reactions. I casually mention to the cabin crew that I feel a little swell on my lips, she quickly came back with her supervisor to see if there is any help they can render. This goes to show the level of care the cabin crew has for their passengers. As the appetiser on this leg of the flight contains prawns, the cabin crew came back with a potato salad for my friend. When the cabin crew learnt that I did not have much during the main course, she returned to my seat with two packets of cookies in case I feel hungry.  Flying with Singapore Airlines Business Class is an enjoyable experience. The good service started at the airport during check-in and continues into the flight. Despite being an old product, Singapore Airlines A330-300 Business Class was comfortable to fly for Singapore-Hanoi route. The Business Class seat is very comfortable to sit in during the flight. However, the fully flat bed mode was a tad too sloppy for my liking, but since it is a relatively short flight, it does not really matter. There is plenty of storage in the seat that allows us to store some of our knick-knacks. The In-Flight Entertainment system is packed with entertainment options that make us feel the 3hr 30 min flight time zooms past quicker than it seems. The thing that leaves me wanting to fly with Singapore Airlines again is the service that we have received on board. The service was exceptional and the cabin crew was not only friendly, but their caring for their passengers felt genuine. They kept their smiles throughout the entire flight and was seen helping passengers during boarding and in-flight.","Old Business Class Product but a Great Way to Fly","1" "2020-03-04T01:59:51-05:00","Mobile","5","review","Flew flight SQ27 March 3rd 2020 on an Airbus A350 business class from Seattle to Singapore 16.4 hours. Mr. Mohan and his staff did a wonderful job on this flight. My son 27 yrs flew economy and I flew business class. We were treated very well the whole flight which is not easy to do on such a long flight. Two full meals with lots of snacks and too many beverages to even try to list. This crew did a great job meeting and exceeding my expectations for Singapore Airlines. We will fly with them many more times","Wonderful service and plane","2" "2020-03-03T23:10:25-05:00","Mobile","5","review","We recently flew from Brisbane to Singapore and had the best experience flying ever. Staff and service was second to none. Only sad thing was we booked on Singapore Airlines for our connecting flight to Athens, , but unfortunately they have handed that route to Baby brother Scoot...they will not be getting such a pleasant reveiw.☹","Excellent service..","1" "2020-03-03T20:24:11-05:00","Desktop","5","review","Best experience of my travel by air. The smoothest landing I have ever experienced with Dream Liner 10 of Singapore Airlines. The best deal ever I can Say.","Brand New Dream Liner 10 Experience","1" "2020-03-03T20:20:06-05:00","Desktop","5","review","I boarded on a Brand New A350 Aircraft of Singapore Airlines which includes all latest facilities. Not to say a lot but Great","A350 Experience With Singapore Airlines","1" "2020-03-03T20:05:51-05:00","Mobile","5","review","The trip from SYD to SIN absolutely met SQ high class standard. Punctuality, comfort on board, top service, friendly crew; all the reasons why SQ is a top airline.","Singapore Airline - always a great experience","2" "2020-03-03T13:00:41-05:00","Desktop","1","review","We were planning a holiday to Paris in Oct 2020 and booked the flights months ago. Now that COVID 19 is an issue and travel insurance wont cover us if we get sick while we are away, we decided to ask if the flight can be moved to 2021 to give this time to blow over and Singapore Airlines would not help. We have flown a few times with Singapore and always liked them but I find it a bit disappointing when you cant travel due to circumstances beyond our control and no one wants to give any assistance. Looks like that is $2500 we will never see again.","Disappointing Customer Service","3" "2020-03-03T10:18:34-05:00","Mobile","5","review","We recently flew on Singapore Airlines from Auckland via Singapore to Delhi. We flew in Business Class that once again did not fail to impress. The A380 is a great plane to fly on as the layout in the Business Class cabin is spacious and modern. The lie flat bed is comfortable and I love the fact that they provide you with pillows not cushions like other carriers. Also the blanket is of a really good quality. The meals are great with a good range of food available and the service is second to none. The staff are all so helpful and friendly. Definitely an airline that I will continue to fly with. They never seem to be the cheapest but I feel it is worth paying for the excellent service and the comfort.","Singapore Airlines- never fails to impress","1" "2020-03-03T09:46:30-05:00","Desktop","3","review","small seats , poor knee room, and utterly poor quality food for main meals really I could cook better food","Thailand cattle class","2" "2020-03-03T07:53:12-05:00","Desktop","4","review","Poor On-Line booking experience. Site kept crashing. Told to book by phone, but bu far more expensive. Wrote and complained and received a refund. Shouldn't have be necessary. Five flights over five weeks all on-time. Cabin staff polite. Not so great food.","Good Price, Flights On time, Poor booking experience, Not so great food","2" "2020-03-03T06:55:09-05:00","Desktop","4","review","Good flight although aircraft was really chilly. Food was mediocre. Flight attendants really charming and attentive. Quite a few very vocal babies on the flight who only slept just before we arrived in Singapore so sleep was difficult, however this was not the Airlines fault","Holiday Flight","2" "2020-03-03T06:19:44-05:00","Desktop","3","review","Flew on premium economy on SQ from Tokyo to Spore. It was an older plane. The seat width between each seat was only slightly longerthen an economy seat. When you put your leg on the foot rest, your knees come up to an uncomfortable height. The Seat pitch back is not much more then an economy seat. The tray table is so old fashioned, you have to force it out of the sde handle and then fold it back and into the side again. The worst is i had to change seat 3 times because the buttons to moe the seat back was not working. Also, the barrier between each seat is a bulky metal block so if you want to lie down across an empty seat, it was not possible. All in , i rather stick to economy seat. Also, the book the cook item served was terrible. Better save your money and just go for economy OR make sure it is an A380 for the newer seats","Premium economy on SIA - not worth the extra","1" "2020-03-02T21:21:09-05:00","Desktop","5","review","I have flown on many airlines over the years and I can say personally that Singapore Airlines definitely provided the best service I have received so far. Friendly, accommodation and even in economy, comfortable. Top marks.","Best customer service from an airline so far","1" "2020-03-02T20:29:22-05:00","Desktop","1","review","How stupid can they get. Emailed a change of connecting flight leaving 50 minutes before I arrive in Singapore. Get on the phone (On Hold for 56 Minutes) have to fly 4 hours earlier from Sydney, this took 25 monutes to organise. 35 minutes later the return flight is changed by email having me catch flights in KL and Singapore at the same time?? So back on hold to see if I will ever get home. No understanding of the issue they created and what a smart computer system. I only booked these flights 1 week ago and now they have no passengers, so cancel the flights without caring about the connections to other destinations.","Colapse of Singapore Airlines Service","1" "2020-03-02T19:41:58-05:00","Desktop","4","review","From check-in to boarding, everything went smoothly. Flight left on schedule. Service with a friendly smile and great selection of inflight entertainment. The food was good by airline standard. Good selection of drinks (alcoholic and non-alcoholic) and beverages.","Great way to fly, as usual.","2" "2020-03-02T17:29:59-05:00","Mobile","5","review","In flight service was faultless and wine and food selection and quality was even better than our expectations which were preset at a very high level. Simply outstanding. Ground crew were helpful and prompt. Everyone should at least try business or first class once in their lives, it is truly a different experience. This trip was mum's 80 birthday celebration and we were concerned how well she would handle the long flight. We went from Wellington via Melbourne and this workperfectly with brief visit to Melbourne lounge both ways. She arrived there and home fresh and rested on arrival.. Flight staff really looked after every one. ","Singapore Holiday ","2" "2020-03-02T16:20:46-05:00","Desktop","4","review","service is very good. they hand out hot towel to clean hand before meal.They have good menu with a lot of food. except I dont see any flexible special diet request. I dont eat pork and shell fish but none of the special menu fits me ,Muslim diet doesnt have pork but they eat sea food. and I dont like vegetarian diet or kosher diet So I had to risk anything I cant eat in the regular menu. Hope they a special flexible diet for request","lack flexible special diet menu","1" "2020-03-02T08:48:54-05:00","Desktop","5","review","My family and I was supposed to fly back to New Zealand but due to a suspected fire in Singapore, the flight was delayed. The staff of the airline was brilliant. We received restaurant vouchers for Oliver Tambo International Airport. We received a taxi ride to a hotel in Singapore, 3 bedrooms for the 5 of us, gourmet breakfast and lunch. They were simply outstanding in providing assurance and comfort.","Flight Experience","1" "2020-03-02T08:44:57-05:00","Desktop","5","review","If you are ever taking a long haul flight to Europe, Asia or Africa, you will do well to travel with Singapore Airlines. From checking in to Changi airport and onwards, you will not be disappointed. They are efficient, friendly and economy class is roomy.","Long Haul champions","1" "2020-03-02T08:28:21-05:00","Mobile","5","review","⭐⭐⭐⭐⭐ I was happy with the flight, in-flight entertainment. The plane was clean as a whistle, I checked it. The embarking process is interesting as I thought it would ease settling in. However, I had a window seat but found people already occupying isle seats. When flying long haul its always important to wear comfortable shoes and clothes and keep warm. If you don't have the airline provides slippers and socks on request as well as blankets and pillows. They also have tooth brush for those who don't have in their carry-on luggage. Water is always avail for the dry throat. ","Can't fault it","2" "2020-03-02T06:34:34-05:00","Desktop","4","review","Overall a good airline although they could do some improvements with the quality of their food, really wasn’t great and even on business class the overall service was poor, bad cutlery and unacceptable dinnerware. Food was actually shocking.","Great Service","1" "2020-03-01T21:55:52-05:00","Mobile","5","review","We decided 10 months ago that we'd visit family in Australia.We looked at a few airlines, eventually deciding on Singapore Airlines,and we were not disappointed.There was more than enough room for us in economy,with more than enough leg room and extremely comfy seats.The cabin crew were amazing and worked so hard to make sure that every passenger was looked after whatever class you were travelling.Food and refreshments were constant,and if we needed anything extra than that, it was brought to you straight away.It was so professional and we were so happy with everything, that's the reason for this great review.When we go on our next trip to Australia,Singapore airlines is the ONLY airline we would consider travelling with. Pillows,blankets,flight socks,toothbrush and toothpaste was all supplied on board.10 out of 10 for the cabin crew,comfort and the aircraft we travelled on.See you on our next trip to OZ.Thankyou Singapore Airlines. ","Our holiday in Australia ","1" "2020-03-01T16:51:52-05:00","Desktop","5","review","Recently, our voyage from Singapore to Hong Kong cancelled by Cunard. At the last minute, we confirmed air from Singapore to Bali, round trip on Singapore Airlines. The aircraft was immaculate, the flight crew delightful, extremely well groomed and courteous. The two and half hour flight included hot, towels, menu and delicious, hot luncheon service while in flight. They could not be more accommodating. Comfort wise, there was plenty of leg room at each seat, the seat was very comfortable and the passenger amenity table was very cleverly designed on this beautiful 787 dreamliner. Clearly, Singapore Airlines has all US flag carrier carriers beat in all levels of service. I look forward to traveling with them on their long haul service! Heavenly.","Extraordinary Service","2" "2020-03-01T13:38:38-05:00","Mobile","1","review","We booked return flights to AU on Mar 06, and naturally wished to return early due to the corona virus. Flights are available, seats are available, yet SQ demand > USD 10,000 extra each. This demonstrates SQ is more concerned about profit rather than customer service or corporate ethics given the circumstances.","SQ profits from COVID19","1" "2020-03-01T11:06:17-05:00","Desktop","5","review","Staff very accommodating as usual. Thanking them in advance with a small set of sweets, got my seat partner and I: 1. Our meal right with the business class folks 2.extra visits with wine, soft drinks etc. 3. Always a smile and asking if we needed anything each time they passed us. I have flown them several times, and have always thought that no one thanks them in a special way ( albeit very small) for their top notch service.","More great service","3" "2020-03-01T08:21:05-05:00","Mobile","5","review","I had to fly from Zurich to Perth for business and I was recommended by a colleague to choose Singapore Airlines. I don’t regret the choice as everything from checkin until baggage delivery were excellent services. I strongly recommend to fly with them if possible.","Excellent Service ","1" "2020-02-29T17:34:40-05:00","Mobile","5","review","Flew on SQ 423 from Mumbai to Singapore on business class. What an experience. The aircraft Airbus A380 was super cool. The very clean interior was beautifully decorated. Service as usual was excellent. Departure on time. Food could have been better but probably I made a wrong choice. The Indian meal I requested was not spicy enough. Immediately after my meal the cabin attendant converted my seat into a flat bed with bed cover a mattress and a warm blanket. Got to sleep for 3 hours. The extra money spent was worth every penny. Looking forward to my return journey on March 17 using the same aircraft from Singapore to Mumbai ","Just Wow","2" "2020-02-29T10:21:49-05:00","Desktop","5","review","Just returned from Germany and a really great deal popped up for Singapore Airlines so I jumped on it. I have flown on Singapore before (albeit almost 20 years ago) and I had good memories so I was looking forward to this flight. Aircraft was an A380-- my first flight on one-- so I dreaded the onboarding process, but it went incredibly smooth. Of course, it helped that Singapore had a lot of ground staff to check documents, but the other factor that helped was that the plane was only 1/2 full, in part due to the Coronavirus panic. I had a seat in Premium Economy-- and found I was one of only 8 persons in a 48 person section-- lots of stretch out room. Seat was very comfortable with lots of leg room. If a person in front of me had reclined, I think it would have been more challenging, but no one in front of me. Cabin service for the entire flight was WONDERFUL. Staff regularly stopped by to check on me, asked what I wanted, and were so friendly. Cabin service started with a hot towel before the first meal. First meal (called ""brunch"") was a choice of stir fried noodles or a omelet. I wanted noodles, but unfortunately ended up with the omelet. It was okay, but not great. Coffee, however, was really good! Movie selection was over the top-- seatback screen with a remote control instead of a touch screen. Second meal (""lunch"") was better. There was braised fish, but I had sweet and sour pork-- it was very tasty. Each of these meals was followed by a hot towel-- what a nice touch. Looking forward to next flight with Singapore!","Simply the best!","1" "2020-02-29T06:01:19-05:00","Mobile","5","review","Great flight, food was good everything was smooth! Leg room was pretty narrow but for the price I can't complain. Service is awesome & price is great as well! Total hours was around 1.5hrs, which is considered fast traveling from Singapore to Seattle.","Singapore Airlines Review","2" "2020-02-28T23:15:10-05:00","Desktop","5","review","We had to book this flight last minute after the airline we had originally booked with changed their flight times which would mean we would miss our connection home. Everything was great with this flight. Good luggage allowance, clean aircraft, good legroom, nice service and food with pleasant staff. Couldn't see the television but had a book.","Good flight","1" "2020-02-28T17:14:43-05:00","Desktop","5","review","I wanted to write this review even though I did not actually fly on my scheduled flights to and from Singapore via Hong Kong. Due to the coronavirus outbreak in Asia, I had to cancel my plan. The Singapore Airlines staff person I spoke with on the telephone for the US understood my desire to cancel my trip to Singapore. He worked with me to make sure I would get a refund on my purchase price for the tickets with no penalty or cancellation fee. Within 10 days, the refund appeared on my credit card statement. Needless to say, I was very impressed with the prompt and positive response from Singapore Airlines to my request for a cancellation. I have flown on Singapore Airline many times in the past few years. This latest interaction with Singapore Airlines simply reinforces my belief that it is one of the world's best, if not the best, airline. Hopefully, my wife and I will be able to visit Singapore via Singapore Airlines again in the near future.","Singapore Airlines helping during Coronavirus Outbreak","3" "2020-02-28T16:17:06-05:00","Desktop","4","review","The SilverKris Lounge at Changi Airport is very spacious, clean and comfortable. There is a wide range of snacks available, including noodle, salad, bread, wings, fruits, chips, etc., but don’t expect too much on the quality. There is a good selection of tea, coffee, soda and alcoholic drinks. Singapore Airlines flight SQ2 is a 4-hour flight that flies from Singapore to Hong Kong. The business class cabin of the B777-300ER aircraft is clean and well equipped. Seats are spacious, comfortable and with much privacy. There is free Wi-Fi access. The entertainment system is great because of the good screen and sound quality, as well as the wide selection of shows and movies. Flight attendants are very friendly, helpful and accommodating. Dinner is average.","Luxurious Business Cabin","1" "2020-02-28T13:08:37-05:00","Desktop","2","review","I unfortunately tore a calf muscle on a recent holiday in India. I attended the Singapore Airlines check in in Delhi in a wheel chair and asked for a seat with a bit of leg room. The flight SQ401 in a Boeing 787-10 had no premium economy, our preferred seating. The booking clerk put us in seats 57A and 57B. These seats back on to a bulkhead and are not adjustable, unlike to seats in front of us that the occupiers pushed back for most of the 5-hour trip. As a result of being squashed into a space which had no opportunity to move, I ended up with a blood clot (DVT). I thought this Airline was better than most – not any more SHAME on YOU Singapore Airlines","Sub standard seating","2" "2020-02-28T10:26:36-05:00","Mobile","3","review","Was on a flight from Singapore to Brisbane. As we took off there were noise in the cabin and it went on for nearly 2 hours. The captain assured us the aircraft is in good condition and managed to get in touch with the ground engineers and got it fix. So we continue flying for another hour or so. Then the captain made an announcement saying that there are issues with the plane and decided to head back to Singapore. This decision is fair enough for the safety of passengers and crew. On arriving back in Singapore all they did was put us back on another plane instead of putting us in a hotel to refresh. Good enough the crew goes home and have a good rest. So we the passengers are treated like animals put us on another flight straight away. Poor taste Singapore Airlines. I happened to flew into Singapore from Kuala Lumpur transit to Brisbane. So it is a long day and night. So do Singapore airlines ever thought about passengers in this situation? Poor poor taste by the management of Singapore airlines. ","Disappointed ","2" "2020-02-28T10:00:18-05:00","Desktop","4","review","High-quality airline, with superbly attentive staff. Nothing was too much trouble for the air stewards. Lots of Service throughout the flight, including providing trays filled with cups of water, juice and snacks throughout the night if needed. Yum sandwiches, muffins and sweet treats available throughout the journey. Really easy check-in, priority boarding, comfortable seats, excellent entertainment system with lots of choice, great quality noise cancelling headphones and acceptable food – I wouldn’t say great quality and yummy, but certainly edible. I would like to see more toilets on Singapore Airlines planes, as there was a lot of waiting for the few toilets available to service all Economy and Premium Economy passengers. Would also be great if a Premium Economy ticket gave access to a lounge, which other airlines do, e.g. Vietnam Air.","Amazing staff, great entertainment system - planes need more toilets","2" "2020-02-28T05:41:54-05:00","Desktop","5","review","As always 2 fights first from Dubai to Singapore Second Singapore to Sydney, both flights as good as normal good old fashioned customer is King service. Nothing is to much trouble from check in to arrival such a good airline 5 star all the way. Give them a try and see the difference, you will not be disappointed.","Number One as always","2" "2020-02-28T04:57:21-05:00","Mobile","5","review","I had to change flights at last minute and chose Singapore air. All I can say is they are the best airline I have ever flown with. The service was impeccable- not only food and drink but snacks whenever you wanted them including chocolate crisps sandwiches and muffins!! The meals were delicious even by airline standards .. for breakfast no egg rolls here!! A choice of 3 dishes. All meals included a western choice. Staff were polite and ensured you were comfortable and could not do enough for you. Plane was spotlessly clean and appeared to have more legroom than others Entertainment good showing latest releases and a good choice of music and tv for everyone They will always be my first choice in the future If you travel via Singapore and have enough time they will offer a free tour of the city Amazing airline ","Wow - amazing airline","2" "2020-02-28T02:44:47-05:00","Desktop","4","review","Singapore Airlines – London to HCM We flew from Heathrow to HCM via Singapore and then back from Seim Reap again via Singapore airport. This was our first time flying with SA and their superb reputation preceded them We flew mainly in the new a380 – 800 which was very comfortable (we were lucky enough to have empty seat between us) with excellent entertainment system. As anticipated we had hot towels, menu cards, free head phones, metal cutlery, unlimited free drinks and snacks. Toothbrushes, toothpaste, mouthwash, body lotion and combs were available in the wash rooms which were kept scrupulously clean. All of which combined with the superb accommodating attitude of all hostesses made the 14 hour flight pass pleasantly. Our planes left on time and even arrived 15 minutes early in Singapore. Transfer between terminal 2 to terminal 3 via the sky train was very straight forward and clearly signposted. Our return flight utilised a 2 ½ hour flight from Seim Reap to Singapore via Silk Air ( a subsidiary of Singapore Airlines) Even after reading the various negative comments on this site regarding the food on Singapore Airline flights I did not believe that it could be that bad. However I was wrong. As excellent as the airline is the 6 meals we ate were well below average and 4 of them were actually inedible. Although SA offers 3 choices of each main course only one could be considered international meaning if like me you are not into weird Asian concoctions you had no actual choice. In each instant the international meal was poorly cooked, actually soggy and unpleasant. It was not the air hostesses fault but may I suggest that SA actually asks passengers for their feedback regarding the meals ( or take note of how many meals are returned uneaten) and then insists their supplier improve their offering. A 14 hour flight with only a muffin and a chocolate bar to eat is not acceptable. In future I will always buy myself a sandwich or similar from Subway but SA ( a top rated airline) should be ashamed of their meals.","Service good but food appalling","2" "2020-02-27T23:09:30-05:00","Desktop","3","review","I've flown with Singapore Airlines a number of times before and in my mind it was my preferred airline for flights over around 4 hours - under 4 and I'm usually OK to use budget carriers. It's normally worth paying bit more if you're going to be stuck on the plane for that bit longer for the better service, food, comfort etc. Since this flight though I won't necessarily turn to SIA as my go-to for non-budget. Though the service was still very good, the food on both the outbound and return flight was bland, processed and really very disappointing.","Overall good, but the food was poor.","3" "2020-02-27T17:08:53-05:00","Desktop","4","review","SQ always provides good service. Food was fine and safe flight. Overall satisfied with SQ. Always be my first option to fly with.","Good airline","2" "2020-02-27T12:37:21-05:00","Mobile","1","review","After booking an emergency exit seat and checking in they changed the flight last moment and handed me a new boarding pass. I requested for the same seat, NOT GIVEN! even requests for any other isle or window seat was rejected! Very rude on ground staff. They gave me a middle seat even after having an emergency exit seat boarding pass, And all I was told is “you can take your new boarding pass or book another flight” Would not recommend Singapore airlines.","Unorganised chaotic RUDE","1" "2020-02-27T11:53:16-05:00","Desktop","5","review","Brilliant service from start to finish. Nothing was too much trouble. The cabin crew so polite and they really look after their passengers. Food was as good as you get on a flight. The toilets kept spotlessly clean. Bravo to Singapore airlines","Brilliant service","2" "2020-02-27T10:50:41-05:00","Mobile","5","review","Was recommended by someone who frequently uses and also the flight centre we booked through. Staff appeared to be genuinely happy. Very courteous. Nothing too much trouble. Seats a good size with plenty of leg room. Blanket and pillow supplied. Toothpaste, toothbrush and mouthwash and razors supplied in wc. Food menu very good with drinks and snacks available at all times. Would definitely fly with this airline again","Best airline","1" "2020-02-26T23:56:08-05:00","Desktop","5","review","Great leg room with full flat bed, although on the Sydney/Singapore sector the shape of the bed was on an angle and this took some getting used to. However on the 777 from Singapore to Sydney the bed/seat was a straight configuration. The TV screen was the largest I have seen in any Business Class. Good selection of Asian and western food served with their great smile. It has been awhile since I used SIA for long haul and would not hesitate to book again. They will give Etihad and Emirates a real run for your money.","Fantastic Business Class","1" "2020-02-26T22:52:58-05:00","Desktop","5","review","“A great way to fly? “ No. It is the BEST way to fly – or so at least I think that should be Singapore Airlines’ (SIA) tagline. Having exclusive fly by SIA to any of my holiday destinations over the years is a shear testament of its consistency and efficiency. Sure, perhaps this may be somewhat biased since SIA is my national carrier. But let the list of accolades and recognition by the SIA brand over decades speak for itself – quite the usual suspect to be named one of the world’s best airlines year after year! On a more personal note, SIA is my only way to fly as I am a bad flyer, it remains one of two airlines I feel safest and secure on. There’s just a sense of trust, in the brand, the pilot and crew that I will get wherever I need to be comfortably and seamlessly.","The only way to fly","3" "2020-02-26T15:07:36-05:00","Desktop","5","review","From the enjoyable breakfast in SIA's business class lounge, through to the flight itself it was a thoroughly enjoyable experience. I've always found the cabin crew to be a delight, regardless of which class I'm flying, but they are even more attentive in business. A good selection of meals available, either from the menu or the 'book the cook' selection, and a wonderfully comfortable seat/bed on which to enjoy the extensive range of in flight entertainment. They have been our carrier of choice for some time now, and I can see no reason to change my opinion.","Still a great way to fly","2" "2020-02-26T04:53:04-05:00","Mobile","5","review","We were absolutely delighted with every aspect of the flight. If there are any better than Singapore, I would love to fly them. Comfort, food and especially dedicated and super efficient staff.","Once again, brilliant airline, neat faultless ","2" "2020-02-26T02:32:56-05:00","Desktop","4","review","On February 22, 2020 we flew from Hanoi to Singapore and from Singapore to Amsterdam with Singapore airlines. Nothing great can be said on Singapore airlines. They fly with good equipment. Good pilots (4 flights). The staff is nice, very friendly and willing to help. The TV screen is, considering the economy class, fine, with a very extensive choice. The food is excellent. There is a disadvantage. At the back of the plane there is a chance that you cannot get the meal you were hoping for. With a lot of demand from the predecessors there is a considerable chance that you have to choose something else. The space between the front seats is considerable compared to other airlines. The width of the seats is reasonable for a normal posture.","Singapore airlines is very good","2" "2020-02-25T23:14:33-05:00","Desktop","1","review","Booked the most convenient and expensive flight. Consolidated by SIA and given no choice despite other more convenient flights being advertised. Nobody available to speak to. Rubbish service. Will NEVER book them again! They are rubbish despite in flight experiences of other people. You judge a service when it goes wrong and how it’s handled. These people don’t understand customer service.","Flight consolidation","4" "2020-02-25T22:04:43-05:00","Mobile","1","review","They canceled the flight, which happens, and sent an email to contact the airlines, which seemed normal. But it is impossible to reach them. 90 minute wait is normal but then I am either disconnected or get to speak to someone who says they cannot help me. That’s not ok. Impossible to reserve seats or to even confirm I am on another flight. There is one 24 hours later. So all I needed was a confirmation, a seat and a hotel and I’m fine. Should all take 5 - 10 minutes. Have not been able to accomplish any of that in two days of calling. I’m an Alaska high-mileage frequent flyer and selected Singapore because they are a partner. I am unlikely to do so again. ","Unresponsive","2" "2020-02-25T19:26:54-05:00","Desktop","4","review","Pros: Had to travel to the Netherlands for a business trip. I have travelled on SQ before but that was a number of years ago. I was pleasantly surprised by the content provided on the in-flight entertainment . Lots of movies; new and classics . Music content is enormous with a broad genre. There is also a vast selection of different news & documentaries available. Not to mention games for the kids, too... Food; as with past experiences; is very tasteful & well portioned. Cons: - Was charged data roaming on the flight. Not the fault of the airline's; but would definitely appreciate more prominent ""data on board"" signage or even video instructions via the entertainment portal. - Being an audio engineer, this is a pet peeve.... The quality of the provided ear buds is pathetic. In the words of Caroline & Don Davies - ""If bad sound is fatal, audio would be the leading cause of death"" - And I certainly wouldn't want that... ;-)","Cozy and comfy...","2" "2020-02-25T14:13:35-05:00","Desktop","5","review","My husband and I had occasion to cancel our flights from Brisbane to London via Singapore and return because of poor health and worry about the Coronaviris. I cancelled online (Our trip was in May) and the very next day our money was back in our CC! The full amount, less a small cancellation fee, We are soooo impressed by this wonderful service. We have travelled with Singapore before and they were great, but we will certainly travel with then again! I have put in the date we travelled with them last,","Not actually a review but...,","2" "2020-02-25T11:11:57-05:00","Desktop","3","review","Nothing exciting for me to rebook with this airline. Leg room was execellent but entertainment was not brilliant considering a long flight.","Good leg room. Service average as other airlines. Vege food not good.","1" "2020-02-25T09:52:02-05:00","Desktop","1","review","Great airline, but what really counts is the post customer service when your luggage arrives damaged. The customer service was AWFUL and took a total of 2 months to resolve. They damaged a limited edition Rimova bag valued at $900 purchased a few years ago and due to depreciation they offered an $88 reimbursement, which does Not include the content. Be warned.","Great Airline until your baggage is damaged","2" "2020-02-25T09:30:19-05:00","Desktop","5","review","The flight SQ335 on 777-300ER seat 11A it's one of the best business class seat on this aircraft. The seat is really wide and comfortable. The service was great.","A great flight","1" "2020-02-24T18:02:54-05:00","Desktop","5","review","Ther service on board was exceptional. Given we were traveling back during the Coronavirus they ensured the passengers were attnded to correctly. On arrival in Perth we were advised that 2 passengers had become ill during the flight & immigration needd to board the plane for clearance. They & all passengers remained calm & we were off the flight with minimal delay & their usual smiles.","Wonderful Service","2" "2020-02-24T18:00:36-05:00","Mobile","5","review","once again the service on this airline was out standing. the food was lovely and hot and plenty of it.the air crew were very friendly and chatty. lots of movies to watch as it's a long flight. I would recommend this airline to anyone.","great","2" "2020-02-24T17:25:17-05:00","Desktop","5","review","This is the best economy class in the world. Perfect service, good seeds, good legroom and good food.","Everything is perfect when travelling with Singapore Airline.","2" "2020-02-24T14:27:39-05:00","Mobile","5","review","What service!!!!! From the time we checked in until we disembarked in Singapore 🇸🇬 17 hours later, we were treated like royalty. Two meals were served during this flight ✈️. The first meal was fabulous. I had a seafood appetizer, a noodle 🍜 entree and chocolate 🍫. I had a lovely French Bordeaux with the second. Our flight attendant,Valenie , was a doll. I asked her what I should see in Singapore. Later in the flight ✈️ she handed me a delightful little notebook with a few suggestions in it. It came in handy during the trip too. I can’t wait to fly Singapore Airlines again!!","I wish I could fly Singapore 🇸🇬 Airlines everywhere!!!","2" "2020-02-24T13:03:09-05:00","Desktop","4","review","I was recently fortunate enough to travel on the newish regional business class seat on SIA. Yes, the seat itself is comfortable, but the layout for me was a bit too snug for a business class seat. My arm kept touching the console and either setting off the call button and the monitor. The lights were at an odd level and food tray was odd. Overall it seemed all the thought put into the product was fine, but these finer details makes it a 4 out 5 for me. Unfortunately the current global health issue altered some of the inflight service, even though the cabin was more than half empty. Lastly, my meal was over cooked, which was also a different experience than previous flights on this airline and this cabin class.","Recent Trip on Business Class B787-10","2" "2020-02-24T10:33:49-05:00","Desktop","1","review","Due to our cruise out of Singapore being canceled we were forced to cancel air with Singapore.They are so rigid and would not refund our fare over to month out. They could have been a little more humane with thier policy. so watch out when you book with them. Probably in case of war they woulf not refund!","virus policy","4" "2020-02-24T00:24:26-05:00","Desktop","5","review","Its a long trip so we booked business class with Singapore Airlines based on reputation. This was not misplaced judgment. I am not a fan of airline food for the last 35 years or so and although the food both out and back was not to my taste, it was beautifully presented and served. I have to say that I could not speak more highly of the cabin crews. They were very pleasant, courteous and attentive. They made the unpleasantness of long haul flying as good as it could be. Well done to all of you both out and back. Seating was comfortable and allowed sleep which is a bonus for me. Highly recommended and would be first choice for another trip.","Brisbane Trip","1" "2020-02-23T19:38:44-05:00","Desktop","1","review","2 flights with change in Singapore. In both cases paid an extra $120 to select window seat & both were ignored with no refund","Ripped Off","2" "2020-02-23T17:58:35-05:00","Desktop","2","review","Wow, what a disappointment. INATTENTIVE, SLOPPY. We flew business class and was told we were in for a treat. However unfortunately we were not, To say the least Check in was poor, no fast track, crew did not show us to our seat, champagne taken away on take off, never returned or another offered. Menu was poor, we had to continually get up from our seat to ask for a beverage, we were not served a drink with our meal which was mediocre at best. No blanket on seat, no small gift bag with toothpaste Ect, water served in PLASTIC bottles, service button did not work. Crew hid behind curtain for hours and did not come out to see if there clients needed attention, chairs had to be converted into beds, so no button to do that, you had to get up and change it all around, staff seemed annoyed at the request to help. I could go on! Now I tend to sleep most of the flight so during the 17hr+ flight I was probably awake for around 7hrs, and I am not a fussy person but seriously I found them sloppy, and inattentive. They were only responsive after I complained on board, I also complained on returning by email and again sloppy and basically again non responsive. Bad customer services. Don’t waste good money on this expensive airline, definitely not what it used to be. There are more inexpensive airlines that have a truly more memorable, professional and courteous experience, I would not fly with Singapore Airlines again.","SLOPPY & INATTENTIVE. Don’t waste your money. 😤 Business class","1" "2020-02-23T17:17:09-05:00","Mobile","4","review","Very classy airline great staff and service items.food blankets etc as expected on a carrier with this reputation .price was less than a low cost carrier but with parking hotel costs for long layover was about the same just a better experience.","Mr","2" "2020-02-23T15:12:45-05:00","Mobile","5","review","Service was very attentive and the food was delicious. It had a Spacious toilet. :) We received a cleaning pack and a comfortable warm socks.Their pillows are second to none. This flight wasn’t the first flight for us with this airline and we definitely will use them again. ","One of the best airlines","1" "2020-02-23T14:06:22-05:00","Desktop","5","review","I've flown on Singapore Airlines a number of times over the years, and I'm always impressed with their service. I honestly believe they are the best airlines in the world.","Best Airlines in the World","2" "2020-02-23T13:01:22-05:00","Desktop","4","review","With Singapore Airlines I can honestly say that this is the only one airline in which I feel secure and confident that I will never arrive late to my destination. Even if they start late due to any unfortunate delay they always make up te hours in air. Also the service they give during transit is excellent. If our transit time is less they will literally guide you through the airport to reach your connection flight early. Inflight entertainment is excellent and we never feel like its a long flight since there are so many movies to catch up. Even the flights which are shorter airline crew do their best to make sure the flight trip is not boring. Overall, perfect flight to take if you are going long distance.","Flight whch you can take with confidence when you do long trips","1" "2020-02-23T12:53:18-05:00","Mobile","5","review","We had great 14 hour flight. Premium Econ seat, bulkhead row, was great. Tons of leg room. ( but TV on the bulkhead wall- in case that doesn’t work for ya) Crew was nice, always available, and easy to interact with. I had book the cook, cauliflower with rice dish. Was yummy. My friend had dim sum which she said was not great. I also had buckwheat pancakes which were fine, but nothing I would order again. They had lots of snacks available in the galley including vegetable sandwich. I think our meals were above standard compared to list flights we take. They offer plenty of drinks. Will try and always fly them as it was so much better than our emirates flight in November. ","Great seat, awesome service","2" "2020-02-23T11:48:13-05:00","Desktop","5","review","Excellent customer service from boarding to exiting the aircraft. I hadn't flown with Singapore Airlines for some time, but they will be my first choice from now on. I chose to fly overnight, and was lucky enough to get three seats together to myself. I was able to lie down and slept most of the flight, waking up in time for breakfast. The food was nice enough, I never have high expectations so as not to be disappointed. I recommend joing the rewards program Krissflyer for SIA if you intend flying frequently.","Superb airline","2" "2020-02-23T06:09:49-05:00","Desktop","4","review","Singapore Airlines is one of the best airlines I know. The competition is hard and some savings had to be made. Nevertheless, everything a passenger needs is there - if it is not delivered before the flight starts, it is possible to ask it from the stewardess. SIA is always in time and only their offices are sometimes a little difficult. But once in the airplane, the passenger will find a world to dream of - even in the normal tourist class. The only problem is that the seats are quite narrow - heavy persons will have problems and for them, the Premium Class is recommendable.","Singapore Airlines - your airline to South-East Asia","1" "2020-02-23T05:07:29-05:00","Desktop","5","review","Whenever i want to travel south east Asia i prefer to fly in this airline...nice seats..friendly cabin crew...on time whenever i have flown...i just wish they have more food options...The Changi airport is definitely one of my favorites...","Awesome experience","1" "2020-02-23T05:06:08-05:00","Desktop","5","review","This was our return flight, redeemed with Krisflyer Spontaneous deal. There isn't a SilverKris lounge at DPS Airport, and we were given access to Premium Lounge. Food choice is limited, and lounge is very crowded. For the return flight, the cabin crew were very attentive and assisted me with my cabin luggage. Book the Cook option was not available, so we pre-booked the standard dinner menu, Vadouvan Curry Spiced-Chicken Breast with Preserved Lemon, which was better than the Veal Fillet we had at previous flight. We sat at Row 11 during both flights, so we got to exit first, that's very cool! The first 2 rows were usually blocked during booking but they open up during online check-in.","Premium Lounge at DPS","1" "2020-02-23T04:32:14-05:00","Desktop","5","review","Krisflyer Spontaneous Escapes in January offered redemption discount of 51%, so it was a great opportunity to redeem return business class at 18620 miles, so I selected both flights with B787-10, which were available without waitlisting. The SilverKris Lounge serves a good variety of hot food, alcohol incl Charles Heidsieck Champagne and TWG teas (12 selections). Inflight meal wasn't that impressive. I ordered Book the Cook, Seared Nut-Crusted Veal Fillet - the meat was quite dry and bland. The smoked duck appetizer was fine, and the dessert of passion fruit sponge-mousse was just ok. I expected a wider seat, but not the case for Dreamliner with 2018RJ seat type, compared to older versions like 2006 A380 or 2009 B777.","Dreamliner Business Class","1" "2020-02-23T02:36:17-05:00","Desktop","5","review","Flew to LA on Singapore Airlines business class for a business trip and meetings. As always, the flight was smooth, inflight services was great and latest entertainment on screen. I had a good 8 hour sleep on the 180' completely flat bed out of the 15 hours flight. I arrived fresh for a long 2 weeks of meetings. SIA anytime.","Business trip to LA","1" "2020-02-23T02:10:50-05:00","Mobile","5","review","Notwithstanding my latest flight on SIA, a review is overdue for me - they have been my favorite airline for about 20 years now. It started with my yearly Frankfurt-NY flights, and I've been upping my quota of SIA flights significantly ever since moving to Singapore. Just about everybody who travels a lot knows that Changi Airport in Singapore is in a class of its own - the new Jewel mallvaganza its crowning achievement, for now - but Singapore Airlines is a befitting counterpiece. Great service, surprisingly decent food (I always enjoy the breakfast), great entertainment, on time most of the time (once I had a long delay and they refunded most of the ticket), really a class act. Can't wait for my July nonstop SG-San Francisco flight and many more beyond that... ","Best airport deserves best airline","2" "2020-02-23T00:48:31-05:00","Desktop","3","review","Had huge expectations from this flight considering SAI amazing reputation. Starting with the good: Food service as absolutely great. Attendants service was wonderful Drink & alcohol selection was good I was extremely disappointed by the seat configuration, which while in the layflat position, actually forces you to try and sleep diagonally (for me, legs to the left). I was not able to get 1 minute of sleep due to this for comparison, flight back was with Swiss - Normal business seat - Slept 8 hours like a baby... Another small thing: I was very surprised that they don't give away amenity kits to business class passengers, not to mention Pajamas (which are very common with other Asian airlines on long haul flights)","Very dissapointed by business seat configuration","2" "2020-02-23T00:03:47-05:00","Desktop","4","review","I connected in Singapore from Bangkok for my flight back to Sydney. Both flights on SQ. The connection at Changi airport was seamless even with a require terminal transfer from terminal 2 to terminal 3. No problems at Singapore Changi Airport. I had time to visit the SQ lounge before the flight to Sydney. Boarding was timely and efficient. It was a very full flight considering how quiet flights have become with the Corona Virus significantly limiting travel. As usual flight SQ231 was operated with an A380-841. I like the 380 because it is so quiet. The boarding process was fast and well coordinated as I mentioned. I was at my seat within minutes after arriving at the gate. I was in the 1st row of economy at the window in row 41. The seats in this row row offer tons of leg room and two windows. The middle seat was empty which was a bonus. This particular A380 was only 8 years old but had the older configuration and it looked really tired inside. The entertainment system is not as good as the new config. I expect this aircraft will be either upgraded, retired and/or scrapped. Singapore Airlines very first A380 that was delivered has been scrapped already and commemorative luggage tags made from the fuselage are available online. I have flown that aircraft several times. The flight to Sydney offered excellent service. The crew were awesome. Friendly, professional and happy to look after us. I always make a point to go back to the galley and chat with the crew that work so hard and thank them. On this flight we spoke about the corona virus and the impact it is having on travel loads. There were concerns about job security expressed by the crew should the situation worsen. I hope not. One cabin crew member being with SQ for less than one year was really excited to have her dream job possibly threaten by a situation we cannot control. With good service customers will choose SQ over the competition. Thanks again to the entire crew for a great flight.","A superb overnight flight on SQ231 to Sydney","1" "2020-02-22T23:04:00-05:00","Desktop","5","review","Flew sydney - tokyo (stopover in changi airport) - hong kong - singapore - sydney with singapore airlines the whole way in business, loved all of it, the staff on each leg of the trip was really helpful, especially on the sydney to singapore and singapore to sydney flights, with the flight attendants assisting with luggage without being requested too, chatting to not just me but other passengers in the cabin asking about their day, talking about the movies they love that are on the inflight entertainment ect. The food was really good, from the starters to desert i ate all of it. The seat was very comfortable even seated upright, the leather was comfy and felt nice to the touch. I had no issues with my baggage, or any of their staff at check in or boarding. Even the safety video for this airline is one of my favourite to watch, as it shows the great sights around singapore. I would love to fly with them again soon.","Multi city stop, each leg of the flight great!","1" "2020-02-22T22:35:20-05:00","Desktop","5","review","The flight was very comfortable. The crew was very efficient and friendly. The flight was on time and to my surprise a bit early. The flight is a midnight flight arriving in Singapore in the early morning but all the above did make our connecting flight and arrival at our destination enjoyable.","Comfortable and on time","1" "2020-02-22T22:11:26-05:00","Desktop","5","review","This was one of the most enjoyable flights I've ever taken. Super comfortable. I almost never sleep on a flight but I slept very well on this flight. Cabin crew was amazing and super friendly. the full recline of the seats was amazing. The only thing I regret was not taking advantage of the celebrity-chef-prepared menu for the flight from Singapore to Osaka. If you are taking this flight, do check out this opportunity.","Loved it!","2" "2020-02-22T18:28:19-05:00","Desktop","4","review","Enjoyed the long flight of 17.5hrs from SF to SIN. Service was great, along with quality airline food. Only improvement is their inflight entertainment - there are not a lot of new movies and not many asian selection either.","Great Service, Great food, Entertainment needs improvement","2" "2020-02-22T17:32:14-05:00","Desktop","5","review","Experience was very good. Flight was on time. In flight services and crew was very helpful. Food was good and crew was very friendly and approachable. Overall very happy with the flight.","Excellent Experience","1" "2020-02-22T16:01:37-05:00","Desktop","5","review","Wonderful long haul international flights! 17 hours from Seattle to Singapore and 4.5 hours from Singapore to Male were very daunting thoughts, but in reality it was not bad. Flight attendants were attentive, caring, and very helpful. I got sick from the heat and lack of air circulation in the cabin (there are no air vents or fans overhead like commercial flights have) and the flight attendants were immediately there bring fluids and towels and checking on me during the flight. Much appreciated! The seats reclined and have a little foot rest which help with repositioning and the inflight entertainment options were plenty! Food was booked before flight so we were served first and with more options than the inflight selection. Snacks and drinks were offered frequently. Bathrooms were easy to find and get to. Overall, a great flight experience for such long flights. The provided blankets and pillows were incredibly nice.","Wonderful long haul flight","1" "2020-02-22T11:17:49-05:00","Desktop","5","review","Lots of legroom on this flight via Singapore and no problems with baggage or transfer from Silk Air to Singapore Airlines at Changi, despite only an hour for transit. In flight service was good in terms of meals and entertainment available and the flight arrived on time, despite having to fly through some bad weather.","Flight from Cebu to Melbourne","2" "2020-02-22T11:01:20-05:00","Desktop","5","review","I had a window seat which was comfortable and meant I only had to disturb one person if I wanted to get up. Meals and service were very good. Wish they had a toilet in Premium Economy.","Comfortable and efficient","2" "2020-02-22T10:39:55-05:00","Desktop","3","review",". We have flown by Singapore many years ago with pleasant memories, especially the food. Alas, what a change downwards.The business class seats were OK at best. The choice of movies and entertainments less than average. The choice of Indian movies was terrible. As in some other airlines there is a cubby hole to put your feet into when you try to sleep. Unfortunately it is in a corner so that one has to sleep diagonally and in one position only! I found seting comfort to be mediocre. We had ordered Indian vegetarrian meals and interestingly enough each of us got a different choice.I eat spicy food but what was served to me was much too hot to eat.I complained about it to a host and he tried to find a substitute meals and it turned out to be so so. For the evening meal, what was servedd to me was the same as lunch offering. I complained it was too hot to eat and the host said that is all they had for me! I told him I did not want it, he said that is all they had for me! I declined, he took the food back saying OK! Eh! This is service? Anyway another hostess appeared, apologized profusely and offered to bring anything else that I would like. I opted for my wife's choice and they managed to bring me one. I was told the earlier host was a trainee! On the plus side all the hostesses were friendly and helpful. The flight departures and arrivals were on time. I was saddened to see the decline in Singapore Airlines service. Oh, they still cannot make a simple Gin & Tonic drink. ","Not as good as it used to be","1" "2020-02-22T08:52:30-05:00","Desktop","5","review","Our first time using the Singapore suites and it was a terrific experience. The lounge at Heathrow offer a first glass breakfast and we were escorted to the aircraft by a member of staff. On board the team showed us how to use all the facilities. The toilet was the best I have seen in the skies. Dressing table with mirrors too. Only 6 suites which my husband and I turned into a double bedroom. Certainly the Wow factor! ","Suites","2" "2020-02-22T04:52:22-05:00","Desktop","5","review","I am very thankful for the unparalleled hospitality provided by the crew in my last flight from Auckland to Singapore. My wife and I are vegetarians, but we forgot to prebook the meal. The crew not only arranged vegetarian meals for the first meal by checking with all the staff, but they remembered and proactively arranged the vegetarian meals for the supper too.","Great Hospitality by Singapore Airlines Crew","1" "2020-02-22T02:35:48-05:00","Desktop","1","review","It is disappointing to see what was once a quality airline become more of a economy airline. If you are a frequent flyer with Virgin and code share with Singapore Airlines your flying status is almost worthless. To add to this the lounge at terminal 3 in Singapore is a disgrace. You are better off dining at Eat Street on the same level as the so called lounge. If you can fly Busines class then the experience is still an OK one, not a great one though. Look for alternatives!","Singapore Airlines - You Should be Embarrassed","1" "2020-02-22T02:29:18-05:00","Desktop","5","review","It was a very comfortable flight, Jaya K. was very helpful and pleasant. The overall service was great. As a matter of fact, I had two more sectors between Singapore Bangkok and Singapore Mumbai. All proved to be satisfactory.","Very Comfortable","2" "2020-02-22T01:47:18-05:00","Desktop","1","review","My experience of Singapore Airlines this week makes me rate them top 10 worst airlines in the world. Taken my money for poor service. Requested aisle seat but got window seat....and their inflight service was worse than other international airlines. Very disappointed with this overrated airline.","Mr Donny Lim","1" "2020-02-21T21:42:20-05:00","Desktop","4","review","It was such a long journey and we stopped off in Singapore for 4/5 hours. The cabin staff were very good although the inflight food wasn’t brilliant. The flight itself was a bit scary in parts due to turbulence and we spent quite a bit of our flight strapped in. The seats weren’t all taken which enabled us to a little more room which was great.","Such a long way....","2" "2020-02-21T18:15:13-05:00","Desktop","4","review","A little squashy, food was lovely, but they had run out of chicken so most people had to have fish, service was excellent and the flight was great.","A little squashy","1" "2020-02-21T16:17:46-05:00","Mobile","1","review","Being a Singaporean, was very surprise and disturb how SQ Airline manage the Corvid 19 crisis with their waiver policy for flights cancellation that booked thru agents. Even hotels and businesses in Singapore waived off all cancellation policy because of this unexpected virus that are spreading which give them a sense of comfort and emotional connect with their customers. So was rather surprise how SQ Airline react to this crisis. Pushing back and forth on rhe request for cancellation will not help to mediate the situation. This is very unprofessional. Shame on you SQ. ","Surprise and ashame ","1" "2020-02-21T09:51:58-05:00","Desktop","5","review","Only a two & half hour flight but very comfortable, good food, pleasant crew. If you are departing from Singapore terminal two check in then walk to terminal one only a five minute walk and look at the waterfall and gardens spectacular.","Singapore to Bali","2" "2020-02-21T09:37:52-05:00","Desktop","5","review","The flight to Singapore was not full so we were able to spread out. The second leg was full. The seats were comfortable and relaxed back well to get rest in economy. The food was very good and the range of films and programmes available were excellent.","Great Airline","2" "2020-02-21T08:51:26-05:00","Desktop","5","review","Excellent flight food on board a bit spicy excellent service travelled economy I am 6’2” room ok put would pay extra for premium next time as long flight 13hrs to Singapore then another 2.5hrs to Denpasar but could not fault the customer service 5xxxxx","Flying Singapore Airlines","1" "2020-02-21T07:15:17-05:00","Desktop","3","review","When I travel a trip over 11 hours I am careful to get Business Class since I don’t want to get DVT. Really bad sleeping arrangement on SingaporeAir. Other people in my party traveling from Newark said the same thing. You cannot stretch out because the area where your legs go is at a diagonal to the area where your torso goes. You cannot stretch out because it does not have a seat that refines at all. The flight attendant has to “make your bed“ and then you cannot sit up anymore for the remainder of the flight unless you have the bed unmade. The mattress or sitting arrangement are very thin akin to the kind of mattress found in China. The flight attendants are very nice but the food selection is quite limited. The timeline for getting food is right away when you arrive on board and then halfway through the flight. This way you aren’t usually hungry at all after having breakfast in the airport lounge and either don’t eat and try to rest midway through the flight or you eat too early and are hungry again when you get off the plane. It takes a long time to get anything you request from the flight attendants. There isn’t enough water offered so you have to keep asking for a water bottle if you want to stay hydrated. There was a guy coughing in front of me and I requested a mask to wear since I could not get into my purse which was stuffed under the bed once it was made, but I did not receive one for at least a half hour. With the coronavirus, it was unconscionable that I had to wait so long. If you can take another airline for that $4000 fee, do so. They use Airbus so perhaps it is the way that an Airbus is configured as opposed to Boeing.","Singapore Air very uncomfortable sleeping accommodations","2" "2020-02-21T07:01:02-05:00","Desktop","4","review","SIN-SYD and return on A380. Outbound was the new seating, looks good but isn't that comfortable as when flat there is very little room for your feet and you need to lie at an angle. Return was the old seating which needs a manual change in seat configuration to lie flat - and then it has to be put back together again to sit upright. Quality service as alyways though.","A380","1" "2020-02-21T03:33:46-05:00","Desktop","5","review","We received an enthusiastic welcome as we stepped on board and one of the cabin crew accompanied us to our allocated seats and helped us to stow our hand luggage and settle into our seats. Shortly after, we were offered a hot towel soon followed by a glass of water or orange juice while boarding continued. Every time an attendant passed, they smiled and checked we were ok. The female attendants are all so beautiful and both the male and female members of the team wore their uniforms with pride and immaculate grooming. Numerous refreshment rounds were made and nothing was too much trouble. Meals were served with a choice from a printed menu. Special diets were available at the time of booking and were served before the other passengers. Requests for further drinks were met and served with a smile. Inbetween meals fresh fruit and other small snacks were served as well as numerous offers of water or juice to assist in preventing dehydration on such a long flight. Entertainment was provided in the form of personal screens set into the seat in front and free headphones provided. Blankets and pillows were placed on each seat at the time of boarding. What else could one possibly need? All provided without cost by the most charming attendants in the sky !","I didn't think such a long flight would be so pleasant!","2" "2020-02-20T23:07:56-05:00","Mobile","5","review","From the first check in, just as ussual. But from Sg to Dusseldorf, i can go with business class passengers. And at my premium economy class only 3 persons. Woahhhh... feel this is my private jet. Haha. Very comfortable. Only when the passenger from economy class bring their crying kids to my place. So i feel very noisy as the kids keep crying. Anyway.. premium class make me happy already. Will be back for another flight to Europe with premium class again soon ( hope i can escape from my duty again. Haha.. keep finger cross )","Comfortable","1" "2020-02-20T17:49:05-05:00","Desktop","5","review","The service was good, the food was very nice. In-flight entertainment was up to date The seating was comfortable..Our luggage was waiting for us at the carousel.","comfortable,airline staff were very attentive. Food was very nice.","2" "2020-02-20T17:35:36-05:00","Mobile","5","review","When we can spend minimum of the budget but we got spacious seat , free meal and same humble service from crew... WHY NOT???? I love singapore airlines for my travelling airlines. 🤩🤩🤩🤩🤩","Cheap price but not a cheap class","1" "2020-02-20T16:57:05-05:00","Desktop","5","review","Once again Singapore Airlines surpasses expectations ... I look forward to my Buisness Class return Holiday Annually...The longer sector is the overnight flight from Singapore which seems to be the one i prefer in arriving back to Brisbane ..I usually fly out on an Afternoon Flight...From The Silver Kris Lounge to Boarding it is Pampering all the way..Once on Board you go up another notch...Always greeted and guided to your Seat...A Champagne or two and take-off....The Meal and Beverage Menu is sometimes a hard decision..Wines this year were Superb as was the Crab Salad and Chicken...Love the Cheeses and Fruit Trolley...After a Movie and Attentive staff still on hand.. time for a sleep until its time for Breakfast, Great again...Looking forward to next years Travel...Thankyou !!","Amazing","2" "2020-02-20T11:39:37-05:00","Mobile","5","review","Absolutely great flight. Comfortable and impeccable service worth the cost. I've flew with them before and they still excellent.","Superb flight","2" "2020-02-20T11:06:42-05:00","Desktop","5","review","Excellent service, the cabin crew are always very attentive and courteous, I would not use another airline by choice for this long haul flight.","I try to avoid any other airline","1" "2020-02-20T06:23:34-05:00","Desktop","4","review","Well trained staff - attentive without being intrusive. Comfortable flight with good menu options and amenities. Great cabin privacy making it easy to sleep. Well worth the ticket price.","Excellent attentive service despite the current Corona Virus scare.","1" "2020-02-20T05:34:26-05:00","Desktop","5","review","Nice flight, plane was comfortable, attendants were very helpful. It's a short flight but still a meal was served. Good inhouse movies.","Nice airline, very clean","1" "2020-02-20T03:41:11-05:00","Desktop","4","review","Having regularly flown Singapore Airlines back in 2004-6 on business and pleasure we decided to use them again and have a stop over on the way out. They are still very good but the service has slipped little in the last 15 years. Cabin staff still as attentive as ever but each flight delivered different levels of service - from good to very good. All aircraft were good except for one flight on an older A380 fromAuckland to Singapore which was showing its age/wear and tear and a lack of working toilets on an A350 from Singapore to Manchester 50% toilets not working. Would still use them again if flying the same route.","Manchester - Singapore - Auckland & Return","2" "2020-02-20T00:18:22-05:00","Desktop","1","review","My wife and I have been extremely disappointed at the deplorable quality of service of the airline in general as encountered throughout the REP-CCU route in Jan 2020. We chose Singapore as we had heard lots of wonderful things about the airline. Our experience was worse than any cheap quality bucket-shop airlines and we thought Singapore was a world standard airline. On the REP-SIN Route my seat had a broken table which I was informed only on the way to the boarding the flight when I was suddenly being pressurised by their ground staff. Although I was waiting at the airport near the gate for over an hour none of their ground staff bothered to discuss this matter with me. It was as if I was being pressured and coerced into accepting their deplorable service. Furthermore the table was only secured with sticky tape which kept falling on my lap and on a couple of occasions fell on my watch! To cap it all having a disgusting experience from REP to SIN we then received further shoddy service from ground staff at Singapore on the Kolkata flight. Ground staff in SIN are rude and egoistic and do not treat customers with respect. We observed this behaviour of their ground staff with other passengers on the same flight. I made the mistake on relying on the name of this airline without realising how miserable their service has become from 10 years ago when we did fly with them to Singapore for the first time and were very happy with the service. Having paid USD 700 for our one-way ticket from REP to CCU I was shocked to be downgraded to an airline with filthy seats, filthy cabin no TV no leg space and in general badly in need of an uplift. You can see in the photo the filthy water trickling out of the toilets into the kitchen area behind the aircraft! To cap it all the cabin staff offered me gifts worth SGD 75 on the plane. This offer got progressively downgraded by their head office to a few miles on their shoddy airline. I refused the offer.","Shoddy service and poor quality of aircraft","1" "2020-02-19T22:58:18-05:00","Desktop","4","review","Got the window seat and love the in-flight entertainment :) The legroom is reasonable and comfortable flight altogether. The crew members are friendly and meal is acceptable. Smooth landing too :)","Excellent Reputation","2" "2020-02-19T15:24:31-05:00","Desktop","5","review","We love flying around the World and this flight was one of the best. We were looked after so well by the friendliest staff and the food was delicious. Great airline to come home on after enjoying our Asia/Europe Holiday.","London - Singapore - Brisbane","2" "2020-02-19T12:36:26-05:00","Desktop","5","review","We have flown with many different airlines (ANA, Korean, Hong Kong, China Southern, Sri Lanka Airlines, VietJet) going to Asia and I have to say that our experience with Singapore Airlines has been the best so far. The seats are more comfortable and you can recline more than other airlines. The flight attendants are extremely nice, Korean's were really good as well.","Flying to Asia","1" "2020-02-19T12:31:56-05:00","Desktop","5","review","delay caused plane to arrive at 230 AM good service and food could not check in until 2 hours before flight","excellent reputation","2" "2020-02-19T12:26:26-05:00","Mobile","5","review","We fly with Singapore airline most of the time. This time is very special with our little baby to Saigon, Bangkok to Singapore and Singapore to Sydney. We didn’t have the bassinet as requested but we got paid attention to details by all crews. Thank you for all.","A pleasant flight","2" "2020-02-19T10:01:26-05:00","Desktop","4","review","The business class attendants and service was excellent. The attendant was always there to make sure I was comfortable and needing nothing. The flight was very nice and smooth. Unfortunately the seats in this class do my recline to a full laying position and thus the rest one can get is between deep sleep to trying to find a better position to sleep. Other than the 3/4 reclining seat, the aircraft was beautiful. Singapore airlines is a cut above the rest.","Business class Singapore flight","2" "2020-02-19T03:13:31-05:00","Desktop","3","review","since the grounding of the 737 max the business class is back to the very ordinary 737 800...... less leg room....no in seat entertainment......average food..... great staff.... I understand when re branded as Singapore instead of silk air the business will have fully flat seats plus in seat entertainment units.... sooner the better....","bad business class","2" "2020-02-19T00:18:28-05:00","Desktop","4","review","SIA is my airline of choice however after over 20 yrs of flying with them, due to a change in life circumstance, I sometimes choose to fly a cheaper airline. This flight was from Paris to Singapore (SQ335). I went economy. The flight was as expected; fantastic service, good food, clean plane, etc etc. The staff were very friendly (nothing was too much trouble) & extremely helpful. The food was very good for plane food. The plane was very clean & the toilets were cleaned several times. Staff continuously do rounds offering water & juice. The staff at airport check-in & telephone support, are also very competent, friendly, & helpful.","My Airline of Choice","4" "2020-02-18T16:28:53-05:00","Desktop","5","review","In flight services and food good. Services great. Arrive ahead of schedule time. Smooth flying despite a little turbulence. Friendly professional in fight crew.","Best airline","2" "2020-02-18T15:19:45-05:00","Mobile","2","review","The entertainment tv screen on Boeing flight SQ630 was truly dated & awful. No touch screen, outdated operations, limited movie choices etc etc. I’m surprised SIA has not upgraded this item. This must not allow to happen especially on a SIA flight. If possible do not opt to take this flight/plane.","Outdated Entertainment Screen","1" "2020-02-18T11:23:50-05:00","Mobile","5","review","I had always heard that Singapore Airlines was one of the world’s best, and we were not disappointed. The service, food, seating and entertainment were all excellent. As I did on this occasion, I will probably select Singapore Airlines when the option is available in the future.","As Good As Expected","2" "2020-02-18T11:23:09-05:00","Desktop","5","review","Have flown with SAL before and this two-leg trip lived up to their excellent inflight service - very friendly and attentive staff right down to the pre and post hot towel service! While flight was a little late departing(Coronavirus) Capt made up time to LDN. Foodservice was vg and 'beverages' always available. Aisle seats afford the best access and B777W seating(3-3-3) is comfortable on these long hauls. Only slight is that Movie listings could have provided a little more variety of first-runs; 15h+ is a long time to default to Flightracker app!","No Surprises!","2" "2020-02-18T11:10:14-05:00","Mobile","4","review","The service on the flight was amazing but the seats in economy were very small. The entertainment was good and the food was lovely. I would definitely fly with this airline again","Good airline","2" "2020-02-18T00:38:20-05:00","Desktop","3","review","For the past 9 years we have flown from Australia to France, with Singapore Airline, Economy, via Singapore. We chose this because we love the airline and the arrival time in Paris, early in the morning, is convenient for us. When we returned last September, we noticed that the plane flying us from Singapore to Perth was different. It looked bright and new. It was the new A350. Unfortunately, once seated we felt very squashed. The seats seemed narrower, and while we were eating it was more than difficult to use the cutlery because there was no allowance for lifting up your arms to eat. Not only that, but staff were warning everyone, as they pushed the trolley down the aisle, to keep your legs in in case they were knocked. We soon worked out that they had managed to get an extra seat in each row, hence the reduction of space and discomfort for travellers. The day after we returned to Oz, Singapore Airlines sent us an email requesting feedback on our flight. I took the opportunity to be honest about it, and told them that their passengers deserved better. There was no response from them. This has prompted us to review our future travel plans. We intend to fly with Emirates next year. Research has shown us that there is more leg room in Economy so we are willing to give than a go,","First time travel on A350","2" "2020-02-17T23:54:50-05:00","Desktop","4","review","We flew to Singapore in January 2020. This flight ( and subsequent flight onto Auckland NZ) had been booked for ten months. We had paid an additional fee to choose our seats for the second leg of the journey (to NZ) but were not offered the opportunity to do so for the first journey. Having spoken to Singapore airlines two days prior to leaving we had been assured that our seats were confirmed and that we would be seated together. On check in at Manchester (3 hours and a quarter before) we were told we had a standby ticket and that seats would be allocated at the gate within 2 hours. We were not the only ones, there were lots of people on standby. We went through security and waited by the gate. Staff did arrive within the two hour period and seats had been allocated together. They then started calling people by name to allocate their seats. It was terrible, lots of people didn't know if they would be flying and a member of staff told us it was a glitch in the computer system and that it wasn't designed to handle so many people in one go !!!! The flight itself was brilliant. Cabin crew were delightful and very attentive. Food was very good and drinks were offered on a regular basis throughout the flight. The hot towels were a nice touch. Inflight entertainment was very good and there was plenty of legroom. It was a shame we got off to such a bad start as for two hours we were unsure we had a seat !!","Great service onboard... pity about the check- in","1" "2020-02-17T23:47:58-05:00","Mobile","1","review","Spoke to Consultant on Singapore Airlines Stand at Brisbane Travel Expo who advised we could book brochure flights Brisbane - London departing Brisbane 18th June returning mid July @ Expo Special price. Have tried to contact Singapore airlines over the last two days to book flights, put on hold, transferred to other departments, then voicemail. Very disappointing it appears this Brisbane Travel Expo Special is incorrect. ","Brisbane Travel Expo","1" "2020-02-17T22:36:50-05:00","Desktop","4","review","Plane was a bit older, paid for an upgrade not sure I would do that again. Famous for their service and I'd agree. Food was good not great.","first time with Singapore Air","2" "2020-02-17T20:21:05-05:00","Desktop","5","review","This is the second time I have flown with Singapore airlines. I would highly recommend flying with them they are comfortable and plenty of food and drink","Singapore Airlines flights","2" "2020-02-17T16:25:24-05:00","Desktop","2","review","We booked & paid for flights for 11 people, 6 adults & 5 children on 26th Feb 2019. Christchurch, Singapore, Singapore, Bangkok, & return Koh Samui, Singapore, Singapore, Christchurch. Through Travel Agent FCM. ( A special one off family holiday) All flights were confirmed, and paid for (no special deals). Then on 22 Dec 2019. Singapore Airlines bumped 2 flights off the return flight Koh Samui, Singapore, Singapore, Christchurch. If I had not had issues trying to log my bookings with Kris Flyer I would have been up queer street. I contacted the travel agent, who then made further enquiries, only to discover those two flights had been cancelled by Singapore Airlines. Result:- Two of us had to come home via Bangkok Air to Singapore, then Singapore air to Christchurch, a day earlier than planned. We have been unable to claim the extra day's accommodation(owing to insurance excess). Singapore air has not apologised, nor did they offer any upgrade, nor compensation of any sort. We have not heard a whisper from them... Poor form Singapore Air. To make matters worse, it is impossible to contact them in person. The Travel agent was the meat in the sandwich & she did a wonderful job. We may have been sitting at the airport in Christchurch with the ground staff saying 'Sorry madam you have no return tickets, you are not leaving the country'...!!! Make absolutely sure your tickets are for real is my advise. Double Check.","Our Big Concern.","3" "2020-02-16T21:37:58-05:00","Desktop","3","review","Budgeted airline, good for one who are looking for good airline with low budget. Staff is very friendly , good seats , however food quality is bad.","Good flight however food quality is bad","2" "2020-02-16T14:46:15-05:00","Mobile","3","review","My husband and I Travelled on business class from Delhi to Sydney via Singapore on 21/22nd January. I was travelling on a medical evacuation with a badly broken ankle and crutches . The staff were so helpful and kind knowing I was in great pain. They made me feel so comfortable and they were very attentive. Sadly, I had fish and I suspect it was not very fresh . So when we arrived in Sydney I was okay but felt a little off colour and by the evening I was vomiting several times and think I managed to pick up food poisoning on the flight . Other than that we were very pleased with the Singapore airline service .","Medical evacuation and Singapore Airlines service","1" "2020-02-16T14:14:32-05:00","Mobile","2","review","SQ left a message on my phone yesterday asking me to ring them. I rang and got a recorded message to say that they had changed my Singapore to Darwin flight to an earlier time. Waited two hours holding for customer service, then gave up. Emailed, no reply. Contacted them through Facebook Messenger and was told they would ring me today, they didn’t. Rang and waited another hour on hold to then speak to a really rude agent. He said my flight to Darwin had been changed as original flight had been cancelled. I pointed out that my first and second flights now overlapped so that was absurd. He said that my third flight from Darwin to Alice Springs was also cancelled so he would put me on hold to ask what to do. I suggested it might be helpful to first find out what I wanted. He said he couldn’t do that! I said I had worked out alternative flights that I would like to be re-routed to. He said he couldn’t do anything without advice. I was then put on hold for a further ten minutes. He then came back and said he recommended that I just cancel the flights and my hotels. I said I am not cancelling my holiday, there are other airlines. I reminded him of the legal obligation to re-route my flights, said I would be complaining and asked his name. He refused to tell me and said the conversation was being recorded. I said that was good as SQ would be able to hear him refusing to offer me alternative flights. He then decided he could offer a re-route after all. I am a Krisflyer member and cannot believe how poor the SQ service has become. I will stick with Emirates in future.","Singapore Airlines have lost the plot","2" "2020-02-16T09:22:56-05:00","Desktop","4","review","Getting safely to your destination is key and we did! The service was good, but the food in premium economy was NOT good. Plus I called and they said the stop in Hong Kong was only for fuel, we had to get off the plane and go back through security. With the whole coronavirus issue it would have been better to readjust or at a MINIMUM let everyone know as everyone around me was shocked. Surprise is not good for a passenger. That said the staff on the plane were great and I would fly them again for sure.","Good flight - however.........","2" "2020-02-16T09:17:58-05:00","Desktop","5","review","So the easier the better.. good food friendly cabin crew inflight extras like movies and wifi made the experience alot more enjoyable and a smooth take off and landing made it a lot less stressful :)","Not a frequent traveler","1" "2020-02-16T08:26:28-05:00","Desktop","5","review","Great experience, all staff and cabin crew were friendly, flight was smooth, food and inflight movies and wifi topped it off. Setting the standard.","Best experience","1" "2020-02-16T01:39:23-05:00","Desktop","5","review","Pretty obviously why. Booked online and you don't need to pay to pick your seat. A generous 30kgs baggage allowance. Many extras you don't get with other airlines. Food is very good, I can't see the justification to moan about food when you're eating so high up! Professional service.","Frequently Number One","2" "2020-02-15T22:54:11-05:00","Desktop","2","review","I have been flying with Singapore Airlines for almost 20 years. Today i had a rather shocking experience with their customer service over the phone. Yesterday, I called to cancel my booking. The customer service agent said that only the commercial department can cancel or modify my booking as tickets were partially paid for with my miles. The agent said that he will be making note of the details of my query and we can set up a time for an agent from the commercial team to call me, and he confirmed that i will get a call the next day. We settled for a window between 8and10am the next day. I made myself available and waited patiently for a call that never came! Half hour after the end of agreed window ! I decided to call the customer service. The agent who picked up had a rather sleepy voice, like just got out of bed, and a don't give a damn tone of voice, quite unprofessional if you ask me! I had to go over the reason for my call again with himas he did not have the notes on system or did not bother to look at it. When I asked for cancellation of my flight I did mention that I was fully aware of the AUD260 cancellation fees. He said he can help but he kept asking me if I was sick and what was the reason for my cancellation. I found that extremely intrusive and answered that I am happy to pay the cancellation fees, my tickets allow cancellation, but I do not have to provide any reasons. Since he kept repeating over and over the same question, I told him that I do not appreciate working with him on my cancellation and will call later on to speak to someone else, thanked him and hung up. What is going on in Singapore Airlines? I used to recommend them to my colleagues and friends, something that I will not do again. Christine","Intrusive question from Singporeair","2" "2020-02-15T22:35:45-05:00","Desktop","3","review","Singapore Airline (SIA) was considered one of the TOP and PREFERED airlines by most travellers decades ago !!! Many players crowd the sky and some (especially the Middle East airlines) have managed to displaced SIA of Her Past Glory !!! The flight from MANILA, PHILLIPPINES to SINGAPORE is nothing exceptional. THE FOOD is slightly better than the SINGAORE-MANILA FLIGHT; often wonder why this is so (As this was the case for previous flights on same routes!). The staff are very helpful and try their best to make up for the downs (NO Drinks when boarded, unusual for SIA, AS normally BOTH TOWER and drinks will be served as soon as the take off Done!?) The on-board entertainment is acceptable, but PALE when compare to some of Middle East Airlines. Generally, SIA Keeps it standard AND hope IT WILL !!!","SINGAP[ORE AIRLINE (SIA)","2" "2020-02-15T20:34:34-05:00","Desktop","4","review","As my Finnair flight from Helsinki to Singapore was delayed for four hours the transit desk back home secured me an onward journey for the next morning to Kuala Lumpur. They even let me choose the airline so obviously I preferred Singapore Airlines and was one of the few tourists travelling among business customers. Even on such a short commute of 45 minutes the service was excellent.","Business flight","1" "2020-02-15T17:00:15-05:00","Desktop","4","review","Flying during coronavirus, the flight was not full… But as always A great way to fly. Flew on the superb B787.","As always great service and enjoyable flight","1" "2020-02-15T16:48:36-05:00","Mobile","5","review","My first flight ever with Singapore Airlines Business Class with the Dreamliner Boeing 787-10. And let me say; it’s a dream! The crew is absolutely fantastic. The food was amazing and the seat was good. I wish the flight was longer so I could enjoy it more. We also got 20Mb of complimentary WiFi. ","The Dreamliner is a dream ","3" "2020-02-15T16:45:42-05:00","Desktop","5","review","We travelled as a family of four. Two and a half hours flight, very comfortable, adequate food (vegetarian) and beverages, friendly flight attendants, good service. We arranged a wheelchair for my mother and their staff attended to us from check-in, boarding and until baggage claim on arrival at our destination.","Great airline to fly with","2" "2020-02-15T15:00:25-05:00","Desktop","5","review","Taking A SQ Flight To Sri Lanka For Holidays last Month, It Was Operated On A Brand New Airbus A330-300 Plane, Nice & Comfortable With FULL Entertainment On Board Especially The Movie:) Leaving & Arriving On Time - Great Way To Travel::)","SIA Flight To Sri Lanka","1" "2020-02-15T09:18:41-05:00","Desktop","2","review","Started at airport when the ground staff tried to scammed me with overweight, i said im allowed to bring 40 kilo in business,the wieght scale desk counter was totaly wrong calibrated,and i told them when i showed my hand weight scale and they said i was wrong, and i told to check in another desk and there it was i told them 40 kilo exactly,pls how hard can it be to calibrate the weight scale, and wonder how many they scammed,the flight from Bangkok to Singapore was also a plane change with no flat bed, from Singapore to Copenhagen i felt the staff was stressed to give the food as quickly as they could so they could go sleep, no fill up red wine and no whisky to the dessert,, so nope it fails to be one of the best aircomp in the world will not book again,the wifi didnt work so No No","Ok, but overrated this time","1" "2020-02-15T09:01:50-05:00","Desktop","5","review","Flight was 3 hours late arriving from Houston so we departed 3+ hours late. Unfortunately we needed to change planes in Singapore and that meant we would miss our connection along with many other people travelling to various points in Australia. SIA held the Melbourne flight back and parked the Manchester flight at the adjacent gate. All we had to do was run up the ramp, turn down the adjacent gate go through security and board the plane.. it struck me as an example of joined up thinking between airport and airline. If we go back we will certainly use SIA again. ","Wonderful flights, service and crew","2" "2020-02-15T02:37:03-05:00","Desktop","3","review","No drinks were offered, meal was inedible, service was brisk and impersonal. Only snack offered was carrot sandwich. Reluctantly a G & T was brought, no sugar free tonic and the gin was very weak. Breakfast was dreadful. In summary 15 hours with 1 alcoholic drink and 3 bites of watermelon.","Not very good","1" "2020-02-15T00:57:43-05:00","Mobile","4","review","It was already past midnight when we board 00:45. The safety video was shown, soon take off. The crews checked through all passengers, with safety belts on, trays locked, window shades up, seats upright. I understand all these are necessary as the take-off and landing are the most crucial moments. Soon after the usual report speech by pilot, supper was served. The trays were collected as soon as we finished so we can have a nap. As the flight is scheduled 4 hours, and due to good weather, we touched down much earlier. I slept through the whole journey trusting the pilot and crews. I do have a peaceful journey throughout. ","Smooth Journey ","3" "2020-02-14T22:36:34-05:00","Desktop","4","review","Although the food and entertainment on offer was not as good as I would have expected, the service from the cabin crew on this flight departing SIN on Jan 31st was outstanding. Nothing was too much trouble. We were at the rear in Row 60 and our every need was met by the extremely attentive, cheerful and willing cabin crew - and all with a permanent smile and unstinting courtesy.","The food and entertainment on offer was not as good as I had expected but the service from the cabin crew was excellent.","1" "2020-02-14T20:03:23-05:00","Desktop","5","review","The plane left on time and arrived on time which is a good start. The service was very good and the food was very good. The staff were friendly and helpful and could not do enough for you. The lounge at Heathrow was comfortable and clean. We had breakfast there and the choices were good.The plane was busy but you still had plenty of space around you.","Very good flight","3" "2020-02-14T17:40:19-05:00","Desktop","5","review","Excellent Service. Very friendly staff.They really take care of you. Excellent food. If I am to fly again It will be Singapore Air Lines.","My trip to Brisbane.","2" "2020-02-14T14:24:21-05:00","Mobile","4","review","We had multiple flights booked with Singapore Airlines. I had never flown with Singapore Airlines before, I was told by so many people how fantastic the airline and it is advertised as the best airline in the world! So maybe I already had too high expectations of the airline and I found them no better than other airlines I have been with in the past. Flights were a reasonable price and the service of the staff was second to none, nothing was too much trouble, the food was very average and on the plane you actually seemed very squashed in your seat more so than other airlines. It is very expensive to upgrade your seats too in comparison to other airlines. We tried to upgrade in the bid and told unsuccessful but yet half the premium economy seats were left empty. I would fly with Singapore again it was not a bad experience at all but not the excellence I was expecting over and above other airlines. I found it just the same as Quantas, Virgin, British Airways, Thomson flights I have been on and not as good as Emirates. ","Great service","2" "2020-02-14T06:06:30-05:00","Desktop","5","review","Second time I’ve flown with Singapore airlines and is always my preferred airline when travelling to Australia. Meals served were edible, plenty of refreshments available and as always attentive staff. Can not fault Singapore’s airlines, wish I could afford to go business class 😃 the only comment I have is that when you have paid and selected your seat if you want to change then you have to pay again, so I would select your seat just prior to travelling.","Usual high standard","2" "2020-02-14T04:39:24-05:00","Desktop","4","review","We had tried to book the outgoing flight from London for Vegetarian food on the website but it failed. Very difficult website to negotiate. Stewards on board were really good and took out details to ensure we got vegetarian on the way back. But having done so it was awful. How this really good airline can mess up on something so basic is incredible. Almost uneatable! Anyway a lovely lot of movies and plenty spare seats from Singapore made up a little.","Good Flight Bad Food","3" "2020-02-14T02:03:02-05:00","Desktop","4","review","Good, routine flight. Check in etc - no problems. Small delay in departure but time made up whilst in the air. Crew friendly and efficient, food okay. The cabin was clean and tidy. Asian airlines, we think, are on the whole better than European and American airlines regarding Economy passenger facilities.","Good flight","1" "2020-02-14T00:05:08-05:00","Desktop","5","review","I have heard many good things about Singapore Airlines and was very excited when I nabbed a sale flight with them for my long haul MEL-AMS journey. The service was friendly and attentive, the food basically flowed continuously and was really nice, drinks were constantly offered up and down the aisle, the seats had more legroom than your standard budget carrier and reclined to a comfortable degree, free blanket, pillow and headsets were supplied to every passenger and the entertainment selection was great! PLUS I got a bonus extra-legroom seat on the second leg of my journey at no extra cost. LOVED it and hope to fly with them again.","Excellent Airline - I hope to fly with them again","1" "2020-02-13T23:46:41-05:00","Desktop","5","review","I always fly on Singapore air lines.Absolutely amazing, friendly professional service, On time.Great air crafts As soon as you get on board , you feel like you are HOME..and you are in good hands..From Pilots to Cabin crew are just BEST and true professional You are service is unmatched.. no wonder you won the best air line on the year.. Thank you Singapore Air lines","Truly AMAZING flying experience","1" "2020-02-13T23:08:38-05:00","Desktop","1","review","We paid nearly 1k per return ticket from Australia Flew into Wellington Christmas Eve to be told that only one of our family’s 4 bags had arrived We were promised that the other 3 would arrive Christmas Day at 7am (coming in on the 2am flight ) Clearly a deception to pacify us as they didn’t rung until 3 days later to say they were coming Offered not a cent until we complained Ruined Christmas for the kids Lost 3 days of our holiday as they didn’t answer calls to the number they provided nor would the airlines answer even after 10 calls a day After several complaints I was offered $100 per bag (only covered half what it cost us Then after I told them I know my rights I was offered a full refund for receipts of costs $650 plus $200 for our trouble As far as I’m conserned $200 dosent cover a ruined Christmas for a 4 & 7yo (presents in the bag) Or 3 days of our holiday Or the lies that they would arrive early the next morning No effort at all was made to get them to us not even a phone call to say why they weren’t delivering as promised I will never recommend or fly with them again","Didsapointed","2" "2020-02-13T23:02:17-05:00","Desktop","3","review","Don’t believe the hype, Singapore are definitely not any better than any other airline when in comes to economy passengers, in fact by my experience they're worse than most. The airplane we were on was nothing like to the one shown on their website - It was quite an old 777 and looked it. The service was ok but nothing special, the entertainment system was what you'd expect. Most disappointing was the food which was absolutely awful, I couldn’t eat either of the two meals I was given. The first was supposed to be chicken Kiev but consisted of two pieces of reconstituted meat like substance with a red paste inside. It wasn’t very hot, didn't taste like chicken, and all the vegetables looked as if they'd been cooked numerous times before they got to me. The second meal was labelled egg soufflé which was basically and omelette which was warm at one end and cold at the other. Drinks were few are far between. The food aspect was very reminiscent of mid 1980s airplane food and was probably the worst i've had since then. Book any other airline as they are almost bound to be better.","Ok plane, disgusting food.","1" "2020-02-13T20:33:49-05:00","Desktop","4","review","Changi airport has lots of amenities but I think the signage could be improved. The Silver lounge is very good with food and drinks available all the time. The showers are excellent with a towel and foot mat provided along with shampoo, shower gel, toothbrush, hairdryer etc. The flight was very good although I thought the selection of movies poor. I had tried to book my meals in advance but got and error message each time so gave and accepted the choice on the plane, which was fine. The breakfast sausage was strange and if I could have booked would have chosen pancakes. The staff were excellent. The bed quite comfortable so I slept for quite a few hours. The landing was bumpy but it was very windy due to hurricane/storm Ciara. I would always recommend Singapore Airlines.","Great flights","1" "2020-02-13T20:21:01-05:00","Mobile","2","review","Before reading this review please note that this was not my 1st time flying Singapore airlines and every other time was a pleasure. That being said, this trip was a family holiday to Thailand and there were 12 of us on the same flight and we all agreed that this review is a must... so it's not just me being full of nonsense. We departed from Cape Town, excited and happy that we had chosen to fly on Singapore airlines as, based on my previous experiences, I had only had good things to say... especially about the food. WELL... things have obviously changed dramatically since I last flew because the minute we got given the menus we all looked at one another in shock... the menu option even sounded gross and we all immediately started to regret not having tucked into a burger at the airport. When the food arrived it was as disgusting as it sounded on the menu. Between us we had chosen different things so it wasn't a case of one option being better than the other... they we both sub standard and, quite frankly, inedible. The sad thing was that we never ordered special kids meals for the little ones because I had told everyone they wouldn't be disappointed with the food options and that the kids would not want to miss out on the lovely food, usually served on-board Singapore airlines... Needless to say, I wasn't very popular and we all went to sleep hungry and somewhat grumpy. Considering it was the 1st of January, we thought that it could just be that the company preparing the on board meals were too busy with New Year celebrations to worry about the food... so we wrote it off to that and agreed that it would surely be better on our return. The 13th of January arrived sooner than we'd all hoped and we soon found ourselves back on the plane, heading home after an amazing Thailand vacation. This time we had ordered kids meals for the kids and were looking forward, once again, to the amazing food on Singapore Airlines... 0H MY GOODNESS is all I can really say... when the menus arrived we all gasped and almost simultaneously groaned at the thought of having to spend the next 16 hours without food... because if we thought the menu options were terrible going there, they had just got worse! It was agreed that we should have gone with our instinct and had dinner in the airport (again, we had let ourselves down by thinking ""it cant be as bad as last time"")! What a shocking in flight food experience! Apart from the children's meals, which were actually quite decent, the rest was inedible... and I am not a fussy eater... in fact, I would claim to eat anything, most of the time... but this was another level of bad and if there were windows on the plane I would have happily tossed it all out for the street dogs to eat. Singapore has a food culture like no other country in Asia (in my opinion) and I love going there for the food... whether you eat in a hawkers market on the street or in one of it Michelin starred restaurants, Singapore never disappoints so for Singapore airlines to serve such poor quality food to their passengers is a travesty! It's the 1st and last impression of Singapore food... and they should be using it to their advantage... but instead they choose to serve food that I wouldn't feed my dog. With so many other Airlines to choose from when flying to Asia, I'd be very reluctant to fly Singapore airlines again! ","Start and end your holiday on a low! ","4" "2020-02-13T18:25:13-05:00","Desktop","3","review","Like most people, I have a high regard for Singapore airlines. So I was quite disappointed on a recent flight from Brisbane to Singapore. Most aspects were very good: entertainment, food, service. However, the seating was well below expectations. Not only was the seat uncomfortable, but the row spacing was also very tight. I am below average height but I could barely move my legs. Moreover, the entertainment screen on the seat in from was very close to my face, even when that seat was not reclined. This might be tolerable on a short flight but for 8 hours it was very hard to take. Are Singapore Airlines resting on their laurels? If this is what I can expect in the future I will be looking to travel on another airline.","Losing its edge?","2" "2020-02-13T18:21:07-05:00","Mobile","5","review","0 crash on record. I travel for safety not comfort I only travel with Singapore Airlines and I intend to keep it that way","Why Singapore Airlines? Very simple","3" "2020-02-13T16:52:23-05:00","Desktop","5","review","We were lucky as it was the launch of A350 aircraft for this route by SIA. To my 5 year old's great delight, everyone was given a SIA A350 toy bear as souvenir for the launch. For me, it was a great delight because there's personal entertainment center provided now (most airlines don't have this for short haul). My kid just entertained himself by jumping movies in kid channel and leave me be with with my own channel. The food was tasty (love the curry chicken and mash potatoes). Kid was a little disappointed as I told him there'd be ice scream, just like Silkair but it's not available. Air crews as usual are nice and courteous, they give kids their food first so it's great (no more Mommy, when it is my turn for food, I'm Huuuunnngggry...). Traveling with kid short haul would be so easy now :)","Great experience flying from Hanoi to Singapore","1" "2020-02-13T04:13:19-05:00","Desktop","5","review","Loads of space, excellent food and an extensive entertainment system. Spoilt for choice...made an 11-hour flight evapora","Frankfurt to Singapore","1" "2020-02-13T03:36:45-05:00","Mobile","5","review","We have now flown several times with Singapore airlines. They are affordable, friendly, attentive and clean. They did run out of meals on one trip but that is forgivable as they did offer an alternative food source I would love to get an upgrade one day and try the slightly better class, which may I add looks amazing.","Flying","1" "2020-02-12T20:51:50-05:00","Desktop","3","review","Not very impressed with this flight, a number of issues. The seat was not comfortable, and as a night flight the chap in front of course put his seat back and it meant even with mine back my knees now were rammed into the seat in front (and I am 5'11 so not especially tall). For a 14 our flight this made it very uncomfortable. Further the meal was horrible, the worst I've had on a flight, some kind of identifiable meat product that was supposed to be chicken, with a soggy oyster mushroom on it, not at all pleasant. One other issue, we had originally departed from Phillipines and asked beforehand re departure tax in the Phillipines. We were told by email reply that ALL taxes were included, yet had to pay at the airport and on return Singapore airlines said this was wrong. NOt a lot of money (only about £15 GBP but need to get facts right. Overall, I wshall travel Emirates net time, they are better!","Very average at best, and not a patch on Emirates","4" "2020-02-12T16:55:29-05:00","Desktop","5","review","Travelled with Singapore airlines and they have the most courteous staff and always helpful. The planes are also well maintained and clean.","One of the Best Airlines to travel","2" "2020-02-12T14:28:12-05:00","Desktop","4","review","nice comfortable new plane with helpful and attentive staff and good inflight food - better than on flight SQ207 that we came out on 2 weeks previously.","attentive and friendly staff","2" "2020-02-12T06:26:13-05:00","Desktop","5","review","The experience on Singapore airlines was second to none . The staff were excellent and courteous . Would highly recommend 👏👏","Holiday","2" "2020-02-12T05:30:19-05:00","Desktop","5","review","Instead of choosing the cheapest option we decided to spend a bit more on the flight as it was my wife's 60th birthday. The staff made it special by providing a birthday cake and champagne. Films and music were good, some of the films had only been out a few weeks. The games were quite poor though. The meals and drinks provided were better than average, as was the legroom.","Excellent treatment by staff, worth paying extra","2" "2020-02-12T03:20:44-05:00","Desktop","5","review","We went on a round trip from Mumbai, India to Bali, Indonesia via the Singapore Airlines. The trip was very pleasant due to the conformable seats, clean aircraft, polite & courteous staff. The check in & boarding process was very easy & smooth. Food & beverage options on the flight were very good.","Superb experience","1" "2020-02-12T01:29:02-05:00","Mobile","5","review","Even it was just about less than 3 hours of flying, Singapore Airlines just made the ride comfortable and easy. Highly recommended.","Comfortable","1" "2020-02-11T23:29:54-05:00","Mobile","3","review","Oh! Never again to take this route. 5.20AM take off means you have to be at the airport at 4AM. So tired... one stop in Singapore, another one in Sydney (apparently its not a direct one as SQ advertise!) spending 15 hrs door to door.... 😫 avoid. Get other alternative airlines/different route.","Schedule is bruttal","2" "2020-02-11T23:20:53-05:00","Desktop","5","review","Singapore Airlines excel your expectations at all the times, good service, quick boarding and check in , everything flows very smooth, great experience","Best Airline in Southeast Asia","2" "2020-02-11T21:15:06-05:00","Mobile","4","review","We had an almost-new, spotlessly clean A350-900 crewed by very capable and pleasant flight attendants for the 8-hour flight. Food was very good and service faultless, but we could not watch anything whatsoever from the extensive in-flight entertainment range, as the people in the seat in front of us opted to recline their seats, forcing the screen to be no more than a hand's width from our faces, completely blurring anything n the screen. Also, the seat was hard up against my wife's knees (she's only 5'3""). We thought about reclining our seat to get away from it, but felt that those behind us would face the same discomfort as we did, so didn't. The plane is lovely to fly in, it's modern and quiet, but the seat issue will continue to create problems unless something is done about it. Happy to fly SQ but perhaps I should save up for business class next time.","Seats too close","1" "2020-02-11T20:50:17-05:00","Mobile","4","review","We flew in a 777-300 on the long leg from LHR to SIN. Staff were wonderful, the aircraft clean and the food was quite acceptable. My only issue was that the legroom seemed as minimal as it could possibly be. Apart from that, everything was very good.","Lack of legroom","1" "2020-02-11T15:55:14-05:00","Mobile","5","review","I have 3 lifetime airline memberships 1+ mil on 1 2 mil+ on the second and Singapore Air is the third. But I don’t work any more so these miles only taught me what to expect, I only fly about 60,000 miles per year, so my business isn’t interesting any more. I have flown to Singapore possibly 60 times on more than 7 air lines only one was the same the first time and every time Singapore what ever you expect they will exceed it every time. Simply the best at what they do.","Only one is the best","2" "2020-02-11T15:50:50-05:00","Desktop","5","review","Rated best airline in the world and rightly so. From punctuality, safety to brilliant service. I would fly SA above any other in the world. Book the cook just brilliant!","Perfect every time!","1" "2020-02-11T14:43:35-05:00","Desktop","5","review","Flight was very comfortable. Good Service. Good In-flight entertainment sufficient leg room good in-flight service","comfortable flight","1" "2020-02-11T14:28:13-05:00","Desktop","5","review","From start to finish, Singapore Airlines took care of everything: the ticket agents spoke several languages, had a great attitude and were very competent. The long flight to Hong Kong seemed shorter because the food and service was great. Deplaning and baggage claim were equally good.","The Best","2" "2020-02-10T22:23:46-05:00","Desktop","4","review","Flights were punctual and the seating was cofortable with adequate leg room.The one minus point was that the dinner was served very late in the night about 2 hours after we took off which was around 1.15 am.So we were deprived of our sleep as well thereafter.","Travel to Singapore by A-350-900","2" "2020-02-10T20:57:22-05:00","Desktop","4","review","We flew economy yesterday on Singapore Airlines for a 5 hour trip and it was an enjoyable flight. The flight was not full - which always helps- and the service was great. Seats comfy and had adequate legroom. It was a good flight.","Still excellent","1" "2020-02-10T19:38:39-05:00","Desktop","5","review","I Had a Fantastic Comfortable flight from Perth To Singapore .The Seats were Great. lots of legroom I Could Sleep on the plane & It made me feel very relaxed i looked forward to the journey .The Food was so Lovely & So was the customer service.The Flight was so smooth .I can Highly recommend Singapore Airlines.","Excellent Flight & Great Customer Service","1" "2020-02-10T00:58:22-05:00","Desktop","2","review","Poor food quality (Chef stuff-cold multiple times), aging aircraft interior, insincere flight attendants, quirky check in (weighing a backpack,,,really?), below par flight management (ticketing and gate notification). Sorry to say any domestic carrier exceeds them without the fake smiles.","Don't be fooled they aren't that great...","1" "2020-02-09T19:10:04-05:00","Desktop","4","review","inflight catering service taste good. Blanket provided to every passengers without asking, better than flying with CX. Cabin Crew is friendly and pleasant. However, there is lack of assistance at the airport if you need early check in service (we've completed online check in a day before). Our flight was at 6:30pm, we want to spend sometime at the new airport so we arrived early around 3:15pm, However, we had been spending half an hour for self drop bag as we cannot print our boarding pass at the airport due to system error. With a very nice male staff helping for all 13 passenger in our group, we finally can move to next step to browse the airport. However, indication from Jewel to other terminals is not so clear. We only visited the waterfall, entrance fee of S$8 for only a few minutes shot, long queue at purchasing counter, after going up and down, we missed the way taking skytrain to T3 so we need to walk there from Jewel. No extra time to explore stores or restaurant at T3..... then a bit rush to arrive immigration and boarding gate. Perhaps another time ....... ","SQ, better service","1" "2020-02-09T16:06:10-05:00","Mobile","5","review","The service of SQ flight is always the best. The price we paid for was petty cheap as we planned this trip very early. The service is good, I requested for instant noodles, they got it for me with a bread, just in case I got not enough. They made nice cocktails too.","SIN to Fukuoka, Osaka to SIN","1" "2020-02-09T11:35:24-05:00","Desktop","5","review","Check smooth,flight information spot on,aircraft clean , entertainment on offer extremely good. Food choice varied , lots of snacks and crew constantly offering water and juice throughout the flight. Toilets cleaned regularly and trash collected regularly","Christchurch to Singapore","2" "2020-02-09T05:15:28-05:00","Mobile","3","review","We were shown a retimed message during online check in. And received email and sms notifications. It was mentioned “ operation issue”. When we took the flight. No announcement, apology or explanation regarding the change in departure timing. The flight took off as normal. When we landed. We received an online survey. Asking us to fill in how was the delay being handled by the airline- this was a big joke! Can the airline please align with the back operations ? Needless to say. I rated the survey questions with low scores. ","Flight was retimed 6 hours later but no explanation or apology during boarding","1" "2020-02-09T04:24:36-05:00","Mobile","5","review","January 2020 was an incredible month as I got to fly with one of my favourite airlines on a long journey from New Delhi to Singapore and onwards to Los Angeles and back the same way. Each of those 4 sectors were unique in their own way. This review is about the last flight from Singapore to New Delhi on SQ 402 on 26th January. After a lovely experience in the Business class lounge at Changi airports Terminal 3, we boarded the fabulous 787-10, our first time on this variant of the Dreamliner. The business class seats are different from the ones on the Airbus 350 which we flew in on from Los Angeles to Singapore. It’s difficult to say which is a better seat however I’ll try and list the pros and cons of both. The Airbus seat is wider to sit on but has a unique flip down backrest that transforms it into a lie flat bed. This requires knowledge of the unique method to execute the manoeuvre and almost all the passengers required the assistance of the crew to manage this. The lie flat bed however has an angular lying position with your feet ending up in a narrow cubbyhole which isn’t the most comfortable. The seat however is excellent with closing storage boxes for knick knacks and the table is height adjustable, which was a first for us. The Boeing 787 business class seat is a bit narrower and a little more conventional as it transforms from a seating position to a lie flat using the powered controls in the seat. Once in that position the seat awards a bit more comfortable leg space as compared to the seats on the Airbus. The Business class cabin looks terrific when you enter and the feeling of luxurious space abounds. The highlight of this particular flight was the crew. The Singapore crew is well renowned world over for their charming efficiency and more so the Singapore Girl who epitomises hospitality. So when you board any Singapore flights you have a preconceived notion of what great service one can expect. We were amazed that this expectation was far exceeded by the lovely Ms Eunice who’s incredible hospitality with a charming smile now ranks as amongst the best we have ever seen on any carrier worldwide. I hope I have the spelt her name correctly as we did not get to meet her while deplaning.She went out of her way with her suggestions for food as well as the drinks which turned out to be spot on. This was a late night departure and a long flight of close to 6 hours. Her smile and charm did not wane a bit throughout the flight. To standout head and shoulders above a team which is fabled for hospitality speaks volumes of her dedication and professionalism. Hats off to you Eunice. The announcements by the Captain were good, clear and informative. The inflight cuisine, especially the Book the Chef preparations were a culinary delight and ended up spoiling us as does the choice during the flight booking process. Thank you Singapore Airlines and the team of SQ flight for making this one of our best flights ever. ","Fantabulous experience ","2" "2020-02-09T00:00:37-05:00","Desktop","3","review","I was quite disappointed for the service I received. I was flying with my family. Shortly after we noticed that our screens were not working, one of the cabin crews came to inform the passenger behind me hastily about that and explained that it happened to a few rows of seat. He told her to watch the main screen in front of the cabin for safety demonstration. He did not inform me nor my family members personally but he told the passenger in front of me. I am not sure if he expected that I would have heard it when he told the first passenger behind me. He then panicky directed the other cabin crew to inform the rest of the passengers. After take-off, I asked him about the issue of the screen. He just told me that it does not work and walked away without offering to change the seat (which I did by myself later on). I was quite upset with the way he conversed and the answer I received. The in-flight entertainment was poor. The system was very outdated. Choice of movies and shows was pretty limited. Sound system was bad. I would think twice if I need to pay extra for the full-service flight with this quality of service.","Unimpressive Flight","2" "2020-02-08T19:02:35-05:00","Mobile","5","review","There is a reason why Singapore Airlines rates highly and consistently. Service. Whilst Cathay dithered during the initial coronavirus concerns not allowing their attendants to wear masks for customer service reasons, Singapore Airlines had no such qualms. And guess what the service is just as good as the attendants smiled through their eyes. If you take care of your staff they will come through for you and are as much a part of your brand - if not more so. The food on these flights were top notch. Do order before you board to access the signature dishes which SQ are famed for - with very good reason. Well though out and fulsomely flavoured dishes presented well. The experience confirming SQ up there with the best. Also if you get the chance go visit the Jewel at Changi airport - what a gem!!","CNY getaway","2" "2020-02-08T13:53:42-05:00","Desktop","4","review","Still a great airline, everything works, extremely clean, service inflight is excellent and the food is the best by far, especially better than the so-called leading airlines in the Gulf region. However, the lounges need some work, very little dining areas, all is bar stools and high tables, the food quality is good though not catering enough for western / euro palates. Saying this would fly again and again…","Inflight Excellent – Lounges need some work!","2" "2020-02-08T12:32:49-05:00","Desktop","4","review","This flight has no regular economy. So, they call the class behind Business Class Premium Economy. Other than slightly more leg room, the seats are narrow. Meals are served as economy class with only two choices of entree. It comes with half a cloth napkin. Quality of food is equal to domestic US flights when they were providing hot meals. When compared to ANA and British Airways, Singapore's food is ranked the third. There were two meals served on this 15 hours flight. The second meal which was also a dinner was served without a dessert. Flight attendants are friendly and efficient. Always have a smile on their faces. The plane (A350-900) is new. We arrive Changi Airport 6+ hours before flight time and we were checked in so that we don't have to drag our luggage for hours. Boarding in Singapore is odd. Each gate has its own security screening for carry-on. Once you are in, there is no restroom facility inside the gate. Boarding was smooth and departure was right on time.","Premium Economy Class like a regular Economy Class","2" "2020-02-08T01:04:54-05:00","Desktop","5","review","(06 DEC 2019) Upon boarding the flight to Colombo, I was pleasantly surprised by the interior of the brand new A359 (9V-SHJ). Excellent crew. NOTHING was too much trouble. Very professional and courteous when dealing with passengers. Very friendly and warm. Food was out of this world. Slept for the remainder of the flight and watched a couple of movies prior to landing. The Krisworld entertainment system is decent. With a fair selection of the latest movies. SQ has a very classy feel even in economy which not a lot of other airlines have.","Great flight to Colombo","1" "2020-02-08T00:59:48-05:00","Desktop","4","review","(06 DEC 2019) The flight had a not so pleasant start initially. I busted my knee cap the night before the flight and was desperately in need of an isle seat. Asked the staff if there was a way that this could be arranged to which permission was denied. I feel like there is more the check in staff could have done to accommodate this request. The flight itself was good. Excellent food. Beef Rendang was cooked to absolute perfection. The staff were very accommodating and polite. Nothing was too much trouble. Despite leaving late, the flight arrived in SIN ahead of schedule and hence, I was able to meet my connection. All in all a good flight.","Excellent Service but inefficient Melbourne Airport Staff","1" "2020-02-07T23:44:22-05:00","Desktop","1","review","Yes, I am complaining about the business class service, its strictly a first world problem, I know, but when you pay for a premium service you expect exactly that. I have seen some customers act very rudely towards the staff from a sense of entitlement, and personally always make sure to treat the flight attendants, or in fact anyone I come across in my travels with absolute respect. Even if it is not reciprocated always, I feel good about myself, and invariably can get you through a border crossing without a full body search. I travel with Singapore Airlines a lot now as our travel has been restricted through Hong Kong since the riots in September. Perhaps this is simply a case of comparing apples with onions, as Cathay Pacific set such a high standard. To come back to the flight experience with Singapore Air, whilst the staff is initially very friendly, as soon as the first service is completed they are nowhere to be seen and service levels just dropped. I had to use the attendant button multiple occasions to request service and was done with a very clear lack of interest, they were NOT rude but it was not what you'd expect for premier air service. The seats are very uncomfortable and the design is simply grossly unergonomic, whilst the seats recline your legs are then pushed into a little shoebox where you cannot turn around or bend your legs. WHO CAME UP WITH THIS DESIGN!! The pods are large but as a consequence the seats only suitable for small people. MANY complaints online.... The and warm towels that are handed out from a disposable aluminum cooking tray smelled like the chicken satay skewers they served up afterward. Disgusting. If only I knew that the food was going to be worse on this flight, I would have held onto the towel to eat it, as it was not as tough as the meat I was served. They have a ""book the cook"" service, which is a great concept, but the delivery alas falls so far short on quality. Overall my experiences with Singapore Airlines have been similar since September, and suspect they simply leverage a good economic model that works on the basis of ""it's good enough"". I refuse to fly with Singapore airlines whenever I can practically avoid it. I think I will leave my disdain for their disgusting lounges in another deservedly scathing review, Singapore Airlines lounge is one of the saddest lounges around.","Best Airline in the World is simply FAKE NEWS!","3" "2020-02-07T21:02:38-05:00","Desktop","4","review","The 2 hour flight was on the new B787-10 with the medium haul configuration and this is a huge improvement over the older B777 also used on some flights on the sector. The loads were light on the flight due to the Conronavirus health concerns. I overheard the flight crew discussing their return flight with only 180 passengers - also light for the busy sector evening flight. The newer aircraft are much better with SQ. Good service as always.","The newer B787-10","1" "2020-02-07T20:54:06-05:00","Desktop","4","review","A good flight on SQ. Loads were light due to the health concerns about the Coronavirus. It was the typical service with Singapore Airlines. However, it was an older B777 and the configuration is dated and makes the experience less than expected. The return flight was on the B787-10 and that is such an improvement. Can't wait for the entire fleet to be refreshed.","An older B777","1" "2020-02-07T16:03:43-05:00","Desktop","5","review","usually transit to Philippines relatively easy, incoming for F1 was long customs check.. is my preferred airline and Kris flyer member. usually higher price than some alternative carriers","singapore airline experience","2" "2020-02-06T23:52:10-05:00","Desktop","4","review","Great flight over as it was daytime. Very tight fit if you are a bit overweight. Need a bit more room to move. Coming back was a nightmare it was overnight couldn’t sleep at all. Couldn’t really get up either otherwise you would disturb the other guests","Flight to Singapore","1" "2020-02-06T13:55:38-05:00","Mobile","5","review","Top class airline. Plenty of legroom in economy and enough pitch in the seat to get comfortable. I am 5.11’ so not small (and not big either I suppose). Food was great and service excellent. And finally, good value for money. Would definitely recommend for long haul flights.","Ticks all the boxes","2" "2020-02-06T09:21:20-05:00","Desktop","5","review","Excellent flight - very friendly cabin crew - lovely food with a good choice from the menu. Smooth and efficient will certainly recommend them and use them again lots of choice for the in flight entertainment","Brilliant smooth flight","2" "2020-02-06T08:06:42-05:00","Desktop","5","review","Wanted to write a note of thanks to all the crew on board this plane, especially those who served in the last rows of the buisness class. The service from the crew was very personable, always ready to help, very thoughtful. I am personally a person with a very small appetite and the crew caught on this fact very quickly, offering me with only what I needed during the later part of the flight. That said, food was great, delicious and my favourite has to be the lemoncello gelato - I have never eaten anything more amazing than this even off the plane - so kudos to the chef! Also a very thoughtful gesture to swop my cup of water with a bottled one during my sleep lest I spill it unknownly. Extension of the seat into the bed made for a very good and restful sleep during the flight. It is always great to be able to fly back home to Singapore on board SQ. Very reassuring, very close to heart. Not only for this flight but also on other flights with Economy class seats.","Excellent service on Singapore Airlines - Beyond World Class","2" "2020-02-06T05:48:58-05:00","Mobile","5","review","Flew out from Johannesburg to Signapore on a 10.5 hours flight and enjoyed every minute of it Air Hostess are always friendly and helpful to every passenger Good movies and ample room place Awesome meals and drinks to meet every travellers needs The most beautiful air hostess and the smiles gives you the pleasure to travel with them","Signapore airliner","2" "2020-02-05T13:40:09-05:00","Mobile","2","review","Having been furnished details of our motorised wheelchair and passed it with iglu cruises . They refused taking on plane . Although it meant for planes and ships . Had to get a manual chair . Took later flight . Missed connection at Singapore. Arrived sydney 2 days late . Cost two missed hotel nights . And a taxi which would not re attend the airport and take us to sydney hotel . Staff on board are good but very plastic . Although things were booked this wasnt passed to flight staff. Very confusing .. our transfer was passed to Qantas they were very good . Singapore to sydney .. more personality . Easier communication .....plane set up seemed better . Better food served ...more concern for a disabled flyer . Seats in economy seem very tight in economy on singapore air . Singapore workers dont speak good english in messages given during flights ... we had a wait of 6 hours and will be claiming a refund . Delay reimbursement I'd used Qantas . Emirates . Ba before using singapore again .","Poor after seeing good reviews","3" "2020-02-05T12:14:29-05:00","Desktop","4","review","Food was very good. Used to entertainment on Emirates so hard to review this, but not a great selection for me. Cabin crew were very attentive and friendly. Lots of coming round with refreshments.","excellent cabin crew","1" "2020-02-05T10:07:47-05:00","Desktop","5","review","We were flying from Machester to Singapore and then on to Sydney for 3 days, prior to boarding the cruise ship for New Zealand.. I can't praise the Airline and ground staff enough, their attention to care and detail for the passenger was exemplary. The on board food and refreshments were excellent. The next long haul for me , crossing they fly thay way, will be with Singapore Airlines.","Antipodean adventure","2" "2020-02-05T09:00:15-05:00","Desktop","4","review","Singapore Airlines Business Class provides all the extras one would expect in the class. Fast check in and security operation, access to an excellent Lounge (at Heathrow T2), priority boarding, plenty of seat space, flat bed, excellent service from cabin crew, ample overhead locker space and quality food and drinks. The only slight drawback (just being a bit picky here) is that for taller people the flat bed design isn't perfect with legs at a slight angle and not much space for your feet. Also, there is insufficient space for stowing personal bits and pieces in the seat pod area. The seat pod design in Emirates business class, is still the best we have found.","Business Class comfort - almost","1" "2020-02-05T08:57:51-05:00","Mobile","3","review","My husband and I were looking forward to our flight to New Zealand in Singapore airlines, however we were left somewhat disappointed. Although the crew were smartly turned out the service and care was left wanting. Rushed and inattentive. Drinks seemed to be sparse, food very average and when I was suffering with a headache and pressed the button to ask for some water, I waited over half an hour for someone to come and then they didn’t seem to understand and came back with some warm water! Airplanes were quite tired too. Found New Zealand airline far superior. ","Disappointed ","1" "2020-02-05T02:41:48-05:00","Desktop","5","review","I recently travelled with Singapore airlines for my honeymoon to Bali, the crew was informed about my wedding by my family who had called the airlines customer care. The treatment we received in the flight was phenomenal. The crew took extra special care of us...from giving us travel tips, bringing us a special cake, teddy bears and even serving us a bottle of champagne from first class. It truly made our experience special. Special thanks to the in-flight manager Ang Wee Richard, crew members Willis Oon and Cheong Yi Qi. We flew on the 12th of Jan, 2020 and were in seat 82G.","The honeymoon airline","2" "2020-02-04T18:25:34-05:00","Desktop","5","review","I flown many times with Singapore Airline and it never been disappointment to me for their excellent service. Very great service and great experiences to fly with them and there was always new movies at in-flight entertainment even though I flown very frequently with them. I recommended Singapore Airline and its partner Star Alliance for their commitment and top notch customer service.","Best of Customer Service","2" "2020-02-04T15:28:47-05:00","Desktop","5","review","For an economy seat, it was surprisingly roomy. Leg room is the same, whether it was the MNL -SG or SG-UK one (unlike other airlines) Food was better than ok, not great, but much better than expected. Also, the movie choices were good as well.","Bang for Buck","1" "2020-02-04T13:51:55-05:00","Desktop","4","review","Whenever I can, I fly with Singapore Airlines as it is one of the few airlines that offer a generous luggage allowance and full in flight service. Professional ground staff support at the terminal.","Fly with Singapore Airlines","1" "2020-02-04T11:12:54-05:00","Mobile","5","review","I had a reservation on Singapore Airlines for a RT flight from Istanbul to Bangkok via Singapore between Jan 31- Feb 14, 2020 in business class .I had to cancel my flight and land tour due to an accident causing a leg injury four and a half months after I had paid in full for the services. I got in touch with the SQ Airlines Istanbul sales office to ask for cancellation and for my options.My request was handled as soon as they had recieved my documents and I was sent a cancellation and fare refund confirmation e-mail.Sales agent Ms.Acar was also very helpful with the cancellation of my on-line Krisshop order which was to be delivered on my return flight to Istanbul Overall I had a great experience with the airline even in the cancellation process. This is what I call a 5* airline even without flying. Thank you very much for your very quick response and personal care. I hope to try your excellent business class next time.Thank you. ps. I had to mark the required fields eventhough I had not flown actually in order to be able to post this review. Erdem K.DEMET Istanbul / TURKEY","GREAT CUSTOMER CARE AND SERVICE OF SINGAPORE AIRLINES AND ISTANBUL SALES OFFICE","2" "2020-02-04T09:42:29-05:00","Desktop","5","review","Our first time with SQ fir 10 years and their business class has really got its act together. Service was impeccable, food superb and comfort was second to none.","Absolutely first class flight, no faults whatsoever","1" "2020-02-04T08:54:52-05:00","Desktop","4","review","This was the first time we have flown business class and we were very happy with the flights and service on each plane we flew on","Service with a smile","1" "2020-02-04T08:13:06-05:00","Mobile","5","review","This was not only our first trip to Tokyo but also our first trip in Singapore Airlines. I was impressed. You Start off thinking an 11 hour flight is going to be rough no matter what but Singapore Air made it comfortable and actually enjoyable. First off you board a clean plane which is a nice change from budget airlines ( Southwest I’m talking to you). Arriving at your seat you are greeted with a blanket, a pillow and a bag with toiletries for the flight. Also some slippers. Remember this is economy I’m talking about not business or even economy plus. Next when your food comes around you are given real metal utensils, not plastic! You drink out of glass, let me repeat, glass drinking cups. The food was also really good. We ordered a kids meal ahead of time since we travel with a 5 year old and it was brought to us without having to ask for it. Which brings me to the in flight entertainment. Huge variety of TV shows and movies, games for the little ones. Can’t sleep on an airplane and I was enjoying every minute. All in all this was the best Airline we have flown and we’ve been on a lot. If Singapore Airlines goes there I suggest you book your flight through them.","The best economy to Japan","1" "2020-02-04T06:03:47-05:00","Mobile","5","review","The design allows for long leg room while you can lie flat. Staffs were friendly while speaking a little personally while clearing up the table. Food were great for business class. There are showering facility in the business Silverkris lounge area.","Long leg room and sleeping flat","1" "2020-02-04T03:58:14-05:00","Desktop","5","review","I have had a few excellent flights with Singapore airlines, Silk air, same service, awesome friendly staff, clean utilities, adequate refreshments, very relaxing flight","Awesome service, Virgin domestic then Singapore & Silk air lines","2" "2020-02-04T01:52:20-05:00","Desktop","5","review","Flight on time. Well managed boarding. Online chec-in is possible and from changi(Singapore), you can even drop baggages automatically including collection of boarding pass. On flight Food and drink service is great.","Wonderful experiences","1" "2020-02-03T23:45:25-05:00","Desktop","4","review","I today flew from London to Singapore on the A380. On this particular Aircraft it was very cramped my knees were up against the seat in front. Onboard service was good, excellent meals service and complimentary drinks. Arriving in Singapore I transferred to an older model 777. Here I had much more legroom than the A380 and it felt less cramped overall. Again service and meals were excellent. Pre purchased aisle seats, rather than risk being cramped in the middle.","Very cramped A380 economy","1" "2020-02-03T20:57:29-05:00","Desktop","5","review","Given the on-going outbreak of Corona Virus, I salute those crews who still showed up to work on a flight some crews may consider ""sensitive"" for various legitimate reasons. Those cabin crews in this particular flight worked very well, supporting each others' tasks, with impeccable attention to details throughout the flight. A special shout out to one of the Cabin Crew, Yan Ting LAM, for the most courteous service, delivered with genuine care and concern for her passengers. It's staff like Ms LAM and others like her that truly set SQ apart from others.","Delightful inflight experience from SQ","2" "2020-02-03T16:04:28-05:00","Desktop","5","review","I always trust SIA --in terms of CA's good handling passengers. Whatever I requested something need during my FLT time, regardres in the night whatever always take care.","Always perfect.","2" "2020-02-03T14:17:32-05:00","Desktop","5","review","Recently I had to call Singapore Airlines due to a change in our cruise itenirary. Originally, the cruise was going to start in Singapore and end in Shanghai, but due to the Corona virus, the cruise line had to change the final port to Tokyo. We decided to not go on this cruise because the entire reason for our trip was to allow my parents to visit their relatives in Shanghai, without it, they really see no other reasons to go. Singapore airline was very gracious, even though they are not even involved with the cruise. They allowed us to make changes to our flight so we can go on a different vacation without any change fees. The agent even gave me her personal number, so I can get in touch with her directly should there be any problems. This is truly a great airline with such great customer service.","Great Customer Service with Great Solutions","2" "2020-02-03T06:36:24-05:00","Mobile","5","review","On time and boarding at Changi was a breeze. The service is what I normally expect from a world class airline like Singapore. Courteous staff, good prompt service, multiple choice of food and enjoyed the soft landing at DXB. This flight (SQ 494) usually lands at DXB in the evening and passengers should clear immigration by 7 PM.","Return leg from vacation","1" "2020-02-03T02:17:24-05:00","Desktop","5","review","We haven't flown Singapore Airlines for a long time but I wish we had. This was such a great flight. The flight attendants were lovely and went out of their way to help. Plane was nice and new, seats comfortable, good inflight entertainment system and tasty meals. I will definitely give Singapore Airlines a high priority when choosing to fly overseas in the future. The five hours literally flew past in a jiffy!","Smooth and pleasant flight","3" "2020-02-02T18:55:52-05:00","Desktop","2","review","Singapore Airlines has always been known for its reputation. And, a very good one it is. Both operationally as an airline and for its customer service. That is the reason that we chose to fly with them Melbourne-Rome return in December 2019 /January 2020. I cannot fault the flights nor for that matter their Premium Economy class in which we travelled on this very long flight. However, their head office staff in Singapore let us down. We were booked to fly out on 15 December 2019 returning on 01 January 2020. Flights which we had booked several months ahead. The day we were due to fly out we received a text message saying our flight had been delayed by 1hour 20 minutes. Which meant that we would have missed our connecting flight from Singapore to Rome. We were first asked if we could take the earlier flight out of Melbourne to Singapore. We could not as we live too far from the airport. We were then advised to cancel our flight on the 15th and re-arrange our itinerary. Because we had already checked in online we were told that nothing further could be booked until that cancellation was made. We followed their instructions and ended up having to depart Melbourne on the 17th of December. By now our holiday was cut short by two days. Apart from that fact, we had to change our hotel bookings, travel plans etc, etc! As it turned out, the flight on 15 December was delayed for longer than originally stated. Had we known that, we probably could have made that flight on the 15th and if we were stranded at Changi Airport due to the missed connection the responsibility would be with that of the airline. They would have had to put us up. At no time were we told the reason for the delay. It took the better part of the rest of that day when we were booked to depart and most of the next day to organise a flight out on the 17th and a return flight which we hoped would have been from Rome on 04 January. As Singapore Airlines does not have daily services from Rome to Singapore, a 04 January flight would have meant that the number of days in Italy would not have been cut short. We had to return on the originally booked flights on 01 January.Two days short of our anticipated holiday. The reason for the difficulty in the rebooking process from Rome back to Melbourne was that Premium Economy was booked out on 04 January. Singapore Airlines managerial staff and customer service staff in Singapore suggested that we would have to fly back in economy if we went on 04 January. In all our travel experience we have never been downgraded as opposed to being upgraded (there were plenty of business class seats available) when the situation was the result of airline operational changes and was through no fault of our own. We expected that an award winning airline such as Singapore Airlines would have offered some gesture of goodwill for making a mess of our long awaited holiday. We ended up having to change our travel arrangements, accommodation and other plans we had made in Italy and return two days earlier than planned. We were very disappointed that Singapore Airlines seems to have lost that ""special touch"" which made them different from a lot of other carriers and are now purely revenue driven despite the impact on the customer. Which means you can't always believe the hype! The glamour of the ""Singapore Girl"" is one thing. The reality of the reservation restrictions is something else again.","Don't believe the hype!","2" "2020-02-02T15:58:14-05:00","Desktop","5","review","This airline makes every flight a pleasant experience. Right from check-in through to boarding the whole process is smooth and no fuss. I have been travelling with Singapore Airlines for years, but do also use other airlines, however only this one makes me feel like I am home when I get on board. The crew are very attentive but not over bearing and my kids love the attention. There are simply no words to fully describe the vast quality gap between SIA service and that of other international airlines. Lots of reviews will say someone else got better seats, or better food or whatever, but SIA really is like being in your own home.","This airline is truly the best","2" "2020-02-02T15:32:22-05:00","Desktop","5","review","On my return flight from Manila to Singapore via SQ 917 Business class, before boarding i was at Silverkris Lounge at Manila airport. And it was beyond my expectation. Food was delicious and the entire room is just modern and spacious, with very friendly staff. Better then the staff at Silverkris lounge in SG. After boarding the aircraft - food was great, flight attendance was friendly and always smiling, Business class seats has great privacy even though I am seating on the middle section with the ""married' A350-900 new business class seat. All we have to do is pull up the divider and it was great privacy. Prior to the flight I have read review on narrow leg room of the new 350-900 business class seat. but perhaps I am smaller in size, I did not find the leg room narrow at all. Only thing was the pillow given was quite bulky and it was not comfortable to rest on it and there was no space for me to put the pillow should I choose not to use it. I ended up putting in at the side of the seat. Not a big problem at all. overall I would safe up money so I get to travel in Business class and always my priority airline is Singapore Airline with good safety record and on time departure and arrival, Also thank you to the captain and crew for the safe and wonderful flight. Regards,","SQA350-900 Business Class","2" "2020-02-02T15:23:58-05:00","Desktop","5","review","Travel Business Class on SQ 910 from Sg to Manila. From check in to silverkris waiting lounge was super smooth. Most of the flight attendant are friendly. One air steward even ask me to work with him together to lift my bag up to the overhead storage. I know he was joking and trying to make a conversation and that was greatly appreciated. On the other hand, 2 other flight attendant were more robotic. Tho not rude. Prior to the flight I have read review on narrow leg room of the new 350-900 business class seat. but perhaps I am smaller in size, I did not find the leg room narrow at all. Only thing was I cant find a place to put the pillow given. Flight was smooth, cabin was cold. overall I would safe up money so I get to travel in Business class and always my priority airline is Singapore Airline with good safety record and on time departure and arrival, Also thank you to the captain and crew for the safe and wonderful flight.","Great from beginning till the end","2" "2020-02-02T14:29:15-05:00","Desktop","4","review","I have been flying Singapore Airlines for over 22 years as regular frequent flyer. I have been at the top tier Solitaire PPS for a few years before the SQ program changed and my company changed travel policy. Needless to say I have spent many many hours on SQ at all levels of service. My 2 hour flight from Singapore to Bangkok on this day was nothing different. On time departure, a clean aircraft, good service and comfortable seats. What I have come to expect from SQ. However, I experienced something new on this flight and have not seen it again since. During meal service the cabin crew passed around a shared menu card for all of us to use across our row. How odd? The 2 meal selections were highlighted and explained with pictures. Just out of curiosity, I asked about this menu card because I had never seen it before and was told by the crew member it was only for shorter flights. I took a picture of the menu card and the crew member seemed a bit offended by that. I thought nothing more about it until after the meal service I was approached by the Flight Director and he asked me why i had taken a picture of the menu card. He made me feel as though I had committed an offence. It was a real issue with him. He made me very uncomfortable with this manner of approach in front of other passengers. I explained my reasons for taking the photo because I had never seen it before I I found it an odd thing for Singapore Airlines to do. To be honest, as I explained to the FD, this was not what I expected from a world class, award winning airline - my preferred airline. Anyway, this interest by the FD about why I had taken the photo made the menu card even more of an unusual experience. The FD provided the standard reply and that was the end of it. I am waiting to see if I am ever presented with the shared dinner menu again.","Please share the meal service menu card?","1" "2020-02-02T10:52:28-05:00","Mobile","4","review","This airline looks after passengers so well. I am prone to having Syncopal episodes when I fly and I get anxious. I thought it wise to mention this at check in. Right from the word go, I felt so comfortable about my flight. Having flown Singapore before, even without my issue, I put them at the top of the list for service and care.","One of the best.","2" "2020-02-02T09:45:15-05:00","Desktop","1","review","Flew Singapore airlines for the first time with my family. Whilst the flight was mediocre, we were delayed due to an aeroplane problem and were delayed for a few hours. I’ve submitted my claim for the delay to Singapore Airlines and now they seem to be ignoring my emails and not even progressing my claim. Utterly shameful service.","Poor customer service","1" "2020-02-02T01:03:20-05:00","Mobile","4","review","As always, service on Singapore Airlines is outstanding. Staff are attentive and helpful. Flight was comfortable and clean. Food and drink service was excellent. Socks and toothbrushes given. Would have been good to have an eye mask. Love this,airline. ","Great service","2" "2020-02-01T21:28:01-05:00","Desktop","5","review","Great flight from Melbourne to Singapore. Good customer service and great food. The steward and stewardess were very polite, friendly and helpful. But the connecting flight from Singapore to Bangalure was not as expected as it was via their partner airlines, silkair. Paid AUD 2800 ( bought the flight in Dec to travel in January) for the flight so had expected all the flights including connecting flights to be of the same quality.","Great flight but did not enjoy the connecting flight via their partner airlines","1" "2020-02-01T19:36:17-05:00","Desktop","5","review","Amazing airlines and one of my Fav! Aside from their airport which has an amazing attraction and view, their city itself is very safe and homey!","One of my Favorite airlines!","2" "2020-02-01T19:16:43-05:00","Desktop","5","review","A great experience with the SIA once again, their in flight service never failed. The entertainment (drama) provided considered up to date. Cabin staff really friendly and helpful, they will even remembered on our request and served it straight away when it is available with the flight condition.","Great Service","1" "2020-02-01T18:32:54-05:00","Desktop","5","review","I have flown this route many times on various airlines but Singapore Airlines is my preferred due to my SQ FF status. I get to use the lounge and have better access to preferred seating. This was my first flight on SQ288 departing Sydney daily at 9:30pm with a brief stop in Canberra. The full flight routing is Singapore-Sydney-Canberra-Singapore. May travellers get off in Canberra after a stop in Sydney. The route is serviced by a B777-300ER with First Class if you want. Loads out of Canberra are generally lighter. On this over night flight arriving one hour early at 4:00am I had 3 seats to myself and was able sleep for a while. However, the woman in front of me kept reaching back and touching the touch screen which turned it on and woke me up! What reach back all the time?? I had to keep turning if off in the dark cabin. We are at a hight alert level with the Corona Virus and all fight crew wore masks. They did not have to smile I guess but they said it with their eyes.","Sydney to Singapore with a stop in Canberra","1" "2020-02-01T09:20:14-05:00","Desktop","5","review","4 flight round trip from London to Christchurch New Zealand via Singapore. 3 flight with Singapore Airlines and one with Air New Zealand on a code share. All on time. All good service - first choice meals on all. All provided good cabin staff and inflight service with plenty of between meal service options. The entertainment options were extensive catering for all ages with plenty of films music games and TV. E travelled with children who had good food service as well – one child is a fussy eater and the staff made specific sandwiches to cater for his needs. The Air NZ flight was a new aircraft and provided an onscreen order facility between meal services which I suspect will become the norm as they update their fleet. Ground staff at check-in at all 3 airports were equally efficient and professional. I have travelled this route 6 times and the last 3 have been Singapore Airlines/Air New Zealand combinations via Singapore – I will be doing the same again as I consider it great VfM. Well done to both Airlines, your staff are a credit to your companies","Ontime all the way, both ways","2" "2020-02-01T07:55:10-05:00","Mobile","5","review","Service is always at its best. Cabins staff are very friendly and courteous. In flight entertainment is up-to date and with wide international and regional selections. Seats are comfortable, with enough legroom. Singapore Airlines is the best airline!","Always a great way to fly!","2" "2020-01-31T19:59:08-05:00","Desktop","4","review","I was thrilled when SIA introduced the B787 on the Perth to Singapore route and I have traveled about 4 times in the last 12 months on the route.on each occasion I found it almost impossible to attach my left hand shoulder strap buckle assembly into the very small ( about 6 inch long) left hand strap nestling along my lower right hip. I will admit I am a senior citizen and of large build, but in my 50 years of flying I have never seen such a poor ergonomic design. SIA has got this wrong but appears uninterested in the feedback on the issue. In comparison the SIA A350 business class seating is perfect with the lap straps meeting in the middle.of the body","Ridiculously small R H seat belt in Business class seats on B787-900 dream liner","2" "2020-01-31T17:25:10-05:00","Desktop","4","review","As usual SQ has an excellent service and there is no denying that. The food (on the way forward and back) was not great. It was edible - that's the most I can say about it. SQ can do better with food !!! Wines were great; champagne was excellent.","Excellent service but food could be better","2" "2020-01-31T16:33:25-05:00","Desktop","4","review","Singapore Airlines has always provided excellent service whether you fly economy, premium economy or a higher category. The quality and service of food is much higher quality than North American airlines. The TV screen definitely more high definition. Only down side is that the seating configuration of aircraft has reduced space for economy passengers. For short hops no problem. Unfortunately, the airline does charge you for seat selection.","Singapore Airlines","1" "2020-01-31T14:26:36-05:00","Desktop","1","review","Delayed luggage Flew in Christmas Eve To be told only one of our 4 bags arrived Assured that they would be on the 2am next flight and delivered 7am the next morning (Was clearly a lie to send us away) All the Christmas presents in them Contact number provided nobody would answer I tried probably 50x We told the kids we were assured they would come Long story short 3 days later we received a call saying they were on the flight that day and would be delivered that afternoon So we lost 3 days of our holiday waiting around for our bags couldn’t go out No compensation at all offered So I emailed asking to be refunded for the almost $600 we had to spend on emergency things We were offered only after complaining $300 I refused and demanded a full compensation they then gave me a full refund plus $200 duty free for our trouble From my perspective We paid $3,000 For our tickets (I could have flown to Europe for that much!! ) I expect a better service for the cost of our tickets additionaly I expect more than $200 for loosing 3 days of our holiday and ruining Christmas for the kids This was the first and last time I will use SingaporeAir I will go back to NZ airlines whom we have flown with many times without incident","Very didsapointed","2" "2020-01-31T14:04:16-05:00","Desktop","5","review","Great airline. Cabin crew could not be better. Very good food, good choice of entertainment. Aircraft itself was young model, very comfortable.","Service, food, entertainment excellent","2" "2020-01-31T12:26:41-05:00","Desktop","5","review","No long haul flight is easy, but SA offered great service with friendly staff from beginning to end. Literally a Champagne welcome set the tone, and the hospitality was excellent throughout. Premium Economy offered a step up into comfortable seats and more space overall. Getting my feet up was wonderful.","Long haul service plus","1" "2020-01-31T10:15:47-05:00","Desktop","2","review","Probably my least favorite airlines, and I've flown a lot. For the most part, the flight attendants were helpful (minus one or two) but the business seats were so uncomfortable. Unless you are in row 11 or 15, you can't lay down straight... you have to sleep flat at a diagonal angle, same with eating. I had such a stiff neck by the end of the flight from sitting at a diagonal angle. On the return home, the complimentary business class wifi wouldn't work and the flight attendant was helping me to trouble shoot. After a few minutes, he points to the wifi that is $30 and says ""do you mind paying this?"" I'm sorry, no. Wifi is complimentary for business class, I'm not giving the airline any more of my money!! This airline has really gone downhill. Probably won't be flying again.","Meh","2" "2020-01-31T09:56:05-05:00","Desktop","5","review","Having lived and traveled in Singapore and other Asian countries, I've done a lot of flying. Though our first-ever Singapore Airlines experience 40+ years ago wasn't great (too much free alcohol to a soccer team on board!), I've never again been in any disappointed with SIA. If the airfare is no more than $100 more to fly Singapore Airlines, I'll willingly pay the difference. The cabin crew is invariably friendly and polite. Very courteous. They don't talk down to you, but rather kneel to be looking up at you if they stop to visit a bit. As airline seats go, the SIA seats are pretty decent. Blankets and pillows add to the comfort. And cleanliness of the aisles and bathrooms is as good as airlines get. Airline food certainly isn't restaurant food, but it is as good as I've ever had onboard. Whether I request Asian vegetarian or Indian vegetarian, the Singaporeans know how to cook it. And the prize at the end of the journey is the beauty of Changi Airport and the enchantment of Singapore as a whole.","ALWAYS my first choice!","2" "2020-01-31T01:33:28-05:00","Desktop","5","review","How good a pilot lands is dependent on how skilled he is. I did not even feel it when the plane landed in Frankfurt! Many thanks to Captain Kelvin who flew from Singapore to Frankfurt on 20 Jan 2020. Really proud to have flown SQ. It's like home away from home. Drinks are aplenty and the food is good. Thank you SQ!","Landing was too smooth to be true!","2" "2020-01-30T12:41:54-05:00","Desktop","5","review","Very satisfied with Singapore Airways flights between Las Angeles and Singapore. We would fly them again. No problems making the reservations. Checking in at Las Angeles and Singapore was smooth. Boarding process was quick and efficient. Plane was modern, clean and everything worked properly. Flight attendants we dealt with were professional, helpful, friendly and spoke excellent English. Cabin announcements were understandable. Good entertainment choices. Food was adequate and good. We liked having a choice of Japanese or European meals. Dinner on the flight to Singapore was harder than necessary. The person in front of me fully reclined his seat. My food tray was actually under his headrest. Made for a difficult meal. Singapore Airlines flashed a message on the entertainment screen asking people to raise their seats during meal service. The person in front of me didn’t. I was glad this did not happen on the flight to Los Angeles. Transfer in Tokyo was smooth. The Singapore to Los Angeles transfer route was not as clear as it could have been. We had to go upstairs for security and then back downstairs to the gate. The path back down to the gate was unclear. All flights arrived on schedule or early. Deplaning was smooth and efficient. Would fly Singapore Airlines again.","Great airline. Would use them again.","3" "2020-01-30T10:36:57-05:00","Desktop","4","review","We had a great experience with Singapore Airlines. With the exception of a delay on our return flight, which they handles as best they could, everyone and everything was handled professionally.","Very attentive and wonderful crew!","1" "2020-01-30T10:14:22-05:00","Desktop","5","review","We’ve flown with Singapore Airlines on a few occasions, and it never ceases to amaze me how they can be SO good. Apart from the beautifully turned out cabin crew, the comfortable seats and the amazing food, customer service is the best ever. Nothing is too much trouble, snacks, drinks, hot towels etc. are available throughout the journey, and very welcome. Changi airport is also one of the best in the world. It saddens me to say, as I’m very patriotic, but Singapore Airlines puts BA to shame.","Best in the World","1" "2020-01-30T01:27:39-05:00","Desktop","5","review","We have travelled many times to Singapore over the years and always with Singapore Airlines. In September 2019 we had the pleasure of travelling Perth/Singapore/HoChiMinh and SiemReap/Singapore/Perth Business Class and it was everything we could have wanted. Our flights and lounge visits exceeded our expectations and we have again booked Singapore Airlines for May 2020. We received the most amazing customer service from every staff member but the highest credit must go to Patricia of the Singapore Airlines Business Class Lounge in Singapore. Patricia observed that my husband was unwell and a little concerned about the distance from lounge to gate. She used her initiative and went above and beyond by arranging transport for us, and kept us fully informed which was greatly appreciated. Patricia has definitely made an impression on us and we hope to see her again in May.","PROFESSIONAL CUSTOMER SERVICE","4" "2020-01-30T00:32:53-05:00","Desktop","5","review","Travel several times with Singapore Airlines. I am so impressed with the crew that decorate the interior with christmas ornament. Experience it 2 times in two years. Very friendly and helpful. Lots of choices of movies. Delicious food too. ","Best airline","2" "2020-01-29T14:50:28-05:00","Desktop","5","review","Flight attendant were very professional and helpful. Smooth landing as always. Seat isn't huge but just nice for me.","Great flight experience as always","3" "2020-01-29T13:57:16-05:00","Desktop","3","review","We have flown with Singapore Airlines many times in the past in Economy Class and have always been reasonably comfortable. How ever on this last flight the plane was so small for a long haul flight we were packed in like Sardines. The seat combination was 3-3-3 Normally 3-4-3. I was fortunate to have a window seat so I was able to turn at an angle and lean up against the window allowing my wife a bit more room but even then we were shoulder to shoulder including the lady on the end seat for 9 hours. I understand you get what you pay for which was Economy Class NOT SARDINE CLASS We will think twice before using Singapore Airlines on our next trip which is in a few months","New Class, ""Sardines""","2" "2020-01-29T12:29:01-05:00","Desktop","5","review","MY First No ne stop in a while from SF to Singapore. 17 hours but none stop allowed for much better rest. Service was excellent especially from one Indian stewardess. Very help full and frequent enquiries to help me with any services needed. I would recommend this flight","None Stop SF/Singapore","2" "2020-01-28T07:30:12-05:00","Desktop","4","review","I traveled on Singapore Airlines' business-class on Dec 25th 2019 after almost 16 years. The service is excellent but the food quality has degraded for sure. Western options like pasta are non-existent and Indian options are extremely spicy and harsh on your stomach especially when you travel. There were always one or two curries from the main dish that my entire family could not handle due to strong and pungent spices. The various types of breads are extremely greasy. Bathrooms are kept reasonably clean at all times and the staff is always eager to please. It makes up for the food and awkward seats in the business class wherein you have to sleep diagonally to rest your feet. Also, the mattress is builtin and exceptionally firm/hard making it less comfortable. Furthermore, in order to be environmentally friendly, they have stopped giving the complimentary vanity pouch/toiletries. Lastly, I was very disappointed by the ground staff that does the second screening for America bound travelers. I am a US Citizen with a TSA pre which means, I never need extra check in the US and yet the security person kept harassing me and finally asked me to dump my 4-ounce, half-used Burt-Bees powder which is ridiculous. Under the name of security, airline security staff is behaving like brain dead slaves. When will airlines petition to stop this madness under the name of security? Their businesses are getting killed and the profits are marginalized because people are apprehensive to travel.","Good but not amazing anymore","3" "2020-01-28T03:52:56-05:00","Desktop","4","review","good food, helpful and pleasant and accomodating staff smooth flight Only drawback..no priority for immigration queue unlike other airports e.g. Heathrow","good kaiseki lunch","1" "2020-01-27T21:39:26-05:00","Desktop","5","review","This flight was like a balst from the past. The cabin crew seemed to be really enjoying their job; the drinks trolley came by shortly after we left Tokyo and was quick and efficient. The real highlight was the Japanese dinner option, probably the best aeroplane meal we have had. And new release films.","Felt like the old days, friendly, relaxed, great service","2" "2020-01-27T20:43:25-05:00","Desktop","5","review","Overall this flight was a great experience. One of the newest planes - with great seat configuration. Lots of space and privacy. Great entertainment system. But the very best was all the staffs fantastic focus on each passenger - everybody was called by their names - and the staff created a feeling of that they truly cared about the passengers well being. Definitely one of the very best airlines in the world.","FANTASTIC service - genuine and personal","2" "2020-01-27T17:10:46-05:00","Desktop","4","review","Great company to fly with. Seats on Airbus are nice comfortable and wide, good adjustments on head rests and you are given real cutlery . WELL done on looking after our environment shame the other airlines done copy suit. Would be nice to have touch screens instead of hand held remotes.","Great flight, metal cutlery great you are thinking about our environment 10/10","1" "2020-01-27T12:34:57-05:00","Mobile","4","review","Singapore airline’s service is consistently well above average amongst all the premium airlines. We have flown this airline many times and were satisfied each time with their overall performance.","One of the best airlines known for inflight service","2" "2020-01-27T12:06:19-05:00","Mobile","5","review","These were definitely our best flights from Sydney to Manchester over the last 8 years- the staff, food were excellent.","Excellent services","1" "2020-01-27T07:15:57-05:00","Desktop","2","review","My recent flight with Singapore Airlines didn't have a happy ending. I didn't get my luggage at my final destination. I receive my suitcases three days later. I have to do some shopping because my stuff was in my checked bags. Moreover, I receive an email 24 hours before departure that I can check-in online. And when I want to check-in, it wasn't possible to choose a regular seat without surcharge. I ended up going to the airport and check-in there. The flight was conducted by SN Brussels and transfer to Singapore Airlines in Milan Malpensa Airport, Italy. Another worst scenario I've experienced, while we're already waited on the specific gate in Milan airport, 20 minutes before the boarding time, they suddenly announced that the gate number has changed. Furthermore, no headsets available onboard - I usually take my own, but I haven't thought about it. I end up watching movies without sound. Singapore used to be one of the top airlines several years ago; somehow, they're not the same anymore. Very disappointing!","Bad service","3" "2020-01-27T06:00:50-05:00","Desktop","3","review","We went from Singapore to San Francisco. All are good. I bought a premium Economy but, I cant use it to lounge. Other airlines can use a lounge premium economy. pls, improve your premium economy class. Foods were bad rice not cook when I travel to other countries also. When I have arrived at my home, my baggage was broken. I don't have any time to go back airport SA counter, Because we will go on road trips when I return back to Singapore one month later, I had to tell the check-in counter she closes the case, cos I need to tell 2week between.it was quite amazing.","improve your premium economy class","1" "2020-01-27T03:21:41-05:00","Mobile","3","review","Too many seats cordoned off for handicapped customers in the boarding area. We took a seat there because there were a lot of empty seats as opposed to the other side which was standing room only. Rude supervisor approached us and told us we had to move even though there were a lot of empty seats. Seemed like they really didn’t care about customer service. Absolutely, no common sense. They just wanted to exert their authority at the expense of the customer.","Pompous ground staff!","2" "2020-01-27T02:57:31-05:00","Mobile","2","review","Flew on the new airbus A350 from Singapore to Jakarta and felt like I was on a budget airline because the space between the seats was so tight. The screen on the back of the seat was right in my face and I had barely any space left to breathe when I put the tray down for food service. This is a disgrace especially when you pay a premium price and have to be crowded in like sardines. Normally fly premium economy or business and had no idea things were this bad in economy. Seems like the Boeing 777 had more space in economy. Will definitely not use this airline if they are going to try to squeeze so many seats onto their new planes.","Space between seats.","2" "2020-01-27T02:31:01-05:00","Desktop","4","review","We recently flew from London to NZ and back. Over all it was a good service with attentive staff who did their best to make 14 hour flights bearable. It was quite funny that we had to walk through business class (here is what you could have had) to get to the economy seats. One point we would like to make is the amount of packaging and plastic on the food trays. Maybe there is a way to reduce the waste. Also when we had all dropped off to sleep the crew gave out packets of nuts in very shiny and noisy packets to the few who were still awake, guaranteed to wake us up as people attempted to open them. Great selection of movies available. Very impressed that the toilets were kept clean throughout the flight.","great staff","1" "2020-01-27T00:08:17-05:00","Desktop","5","review","Have travelled with singapore airlines on many occasions - we are returning customers. New plane, attentive staff, roomy seats - great all round! Boarding very smooth experience","excellent customer service","1" "2020-01-26T21:53:00-05:00","Desktop","3","review","I was looking forward to flying Singapore Airlines as I had heard and read that it was a very good airline. I hadn't flown Singapore for many years and decided that it was time to give it a go. What surprised me was how very average everything was, besides of course the service which is very good. The food was especially bad, in fact mostly inedible. The return leg back from Johannesburg was equally average.","Average flight besides the service","1" "2020-01-26T21:05:29-05:00","Mobile","5","review","Having to sit in economy for 14 hours is not fun. We have flown this leg of our journey before, in both economy and premium economy. If there is any chance you can pay that bit extra for the premium economy then do it! It makes that long flight just a bit more bearable. We sat at the front in this section... so much more leg room. It was worth paying the extra just for this. We have always had good food and service from the cabin crew. With the food and flying premium economy, we were able to order our food before flying (that way you’re guaranteed to get what you want and not what is left.) Headphones are better too. We have always flown to Oz with Singapore airlines, wouldn’t think of flying with any other airline.","A little bit of luxury","1" "2020-01-26T19:49:45-05:00","Desktop","5","review","I recently flew from LA to Singapore in premium economy. The cabin crew were friendly and their service was excellent. The meal was provided two times, I would recommend to use the `book the chef` option before checking in, so that the food is served on time. Overall, I had a great experience. Even though I took a long 17 hrs flight it felt great when we reached Singapore.","Great service","1" "2020-01-26T19:20:21-05:00","Desktop","5","review","Flying SQ with the brand new A350 was one of the best experience i ever had. The plane was so great, big screen, good foods and smooth service. Cabin crews were very friendly.","Best Flight Experience","1" "2020-01-26T18:33:48-05:00","Desktop","5","review","Early January 2020 I go to Singapore with Singapore Airlines, because they changed their plane, so I got an upgrade to Premium Economy and that is so good, for the food their food is delicious, the in-flight entertainment is so good, there many new movies and songs. Thanks to Singapore Airlines.","Good services","2" "2020-01-26T18:07:46-05:00","Mobile","5","review","On our flight from Australia to Singapore the plane was full, we flew on a 380 jet... huge double decker with suites as well as premium & business. The crew were working consistently as there were quite a few children on board. They showed so much care & empathy towards passengers. I rate Singapore airlines as one of the best ever flights we’ve had. The take off & landing were also very smooth.","India holiday","1" "2020-01-26T11:32:21-05:00","Mobile","5","review","Booked myself an upgrade due to having a pretty tough year . It was worth the extra money . Been able to lay down on long haul and been able to sync into the right time . You have your own little pod it’s great . The staff are friendly and professional . I would highly recommend flying Singapore . In plan on saving so I can fly business again .The lounges are great too fresh food available . Hot and old beverages . Showers and towel available","Outstanding","2" "2020-01-25T22:25:33-05:00","Mobile","5","review","We flew to Australia with our 16 month old daughter which was really difficult but the staff really make the difference. They were so attentive and helpful. They made an effort on all four flights we had. Our opinion is they’re much better than Emirates.","Brilliant with our family. Better than Emirates","1" "2020-01-25T21:10:24-05:00","Desktop","5","review","Nice business class seat with plenty of clever storage and a very airy cabin. Cabin crew a little distracted but when called they were immediately present and performed professionally throughout. Very good lounge in Melbourne.","Nice lounge in Melbourne","2" "2020-01-25T07:03:40-05:00","Desktop","1","review","Two days before our flight we were telephoned from Singapore itself and told they had overbooked our flight by 14 people. If they had given us a free choice without pressure, with full explanations, without threats (they actually told us we would not get on that flight or on ANY flight to Australia for Xmas at all; sheer threats!!!!) and with some care, that would have been acceptable. But the process they subjected us to was horrendous and we lost sleep over the worry they instilled in us; terrible. It was made worse by the fact that we were told that the only number we could talk to them on was this Singapore number; not a UK number and not via Flight Centre who essentially disowned themselves from the process. Sorting it out took 2 days and cost us £100 in telephone calls!! LITERALLY £100. We did turn up last the airport very early and actually got on the flight which itself was OK. But the overbooking they had performed was handled by them in .... one of the worst examples on NOT customer care I have EVER experienced","They handled their overbooking of the plane in a nightmarish, non-customer oriented way","6" "2020-01-25T01:16:35-05:00","Desktop","4","review","I took this flight last week. I am mainly happy with the wonderful food they served, apart from the outstanding hospitality of the cabin crew. They have this ""Book the cook"" function and we get to order some better tasting food in some flights, and I ordered a lobster tail in this flight. The taste may not be as good as in ground restaurants, but it is way better than expected. Singapore Airlines had managed to introduce some food items that we never expect 30,000 + feet in the sky to their menu, which is refreshing. This trip was just 3 and half hour trip, but I think this level of food quality would come in handy in long haul flights. If you travel in SQ flights out of SG in Business class, make sure to book the cook. It is totally worthy.","Good food","2" "2020-01-25T00:55:42-05:00","Desktop","5","review","Codeshare with Virgin Australia. Had a fantastic flight even thought there wasn't a single empty seat. The attendants were gracious and ensured that everyones needs were attended to. I really do enjoy flying with Singapore Airlines.","Seemless Service","1" "2020-01-24T21:49:55-05:00","Desktop","4","review","I flew in Singapore Airlines early this year to Singapore. After a while this was the first time I was flying from Colombo to Singapore in Singapore Airlines. They have upgraded the aircraft to new A350-900s. This allowed more leg space and better facilities within the aircraft. As always the service of the crew was very good and very friendly. I noticed that even for some passengers with low communication ability, they were very patient.","Comfortable seat","2" "2020-01-24T21:19:13-05:00","Mobile","1","review","1. Never use Singapore Airlines. I flew from Canberra to Bangkok in December 2019. Upon attempting to check-in for my return flight on 16 January 2020 I was advised that I could not check-in because my flight was marked as ""Flown"" by the ticketing airline. As a result I was refused check-in and a boarding pass. I had to buy a ticket with another airline to retun to Australia. I asked Singapore Airline to give me a letter showing I could not check-in. They stated I was simply a no show, despite standing at the check-in counter for over 2 hours trying to resolve the matter with their staff. So there is inconsistency in what Si gapore Airlines is saying. at it appears Singapore Airline is engaging in misleading and fraudulent activity. I therefore must say do not fly with this airline. Never trust them. Fly with any other airline to avoid the same fraudulent treatment that Singapore Airline gave me.","A disaster of an Airline","5" "2020-01-24T17:18:27-05:00","Desktop","5","review","I recently had the good fortune to fly on Singapore Airlines A380 from Singapore to Auckland NZ. The flight was fully booked but there was no feeling of urgency by the staff. They went about their duties calmly and always with passenger comfort in mind. Nothing was too much trouble for them. I have to congratulate the Captain and flight deck crew for such a smooth flight. The landing in Auckland was as soft as a butterfly alighting on a flower. If I ever decide not to fly my national carrier SIA will be my first choice. It is an out standing airline!!","SIA Outstanding service","2" "2020-01-24T16:58:53-05:00","Desktop","3","review","I've flown SQ countless times. It's the airline I prefer to fly with on business travel, but as a consumer I would rarely choose SQ. The program and awards have been far behind US carriers. At times some flights earn no points towards status and the expiry of 3 years even when having an SQ branded credit card is ridiculous. Now when I fly SQ, I rather choose United to earn points on since with my United Card, my miles don't expire. It's very easy to redeem and an overall better experience. Additionally, I don't have to guess whether I'm going to be credit on points towards status. SQ program has changed and in many cases for the better, but there's still a long way to go.","Generally Good Planes, Decent Service, but Poor Miles Program","2" "2020-01-24T11:46:15-05:00","Mobile","5","review","Once again Singapore Airlines did not disappoint they are a fantastic airline....I will always try to fly with them...no complaints from me...","Once again a great flight....","1" "2020-01-24T04:34:53-05:00","Mobile","1","review","It appears that airlines flying into places like Ahmedabad in India seem to take the passengers for granted and provide sub standard service. People dont complain. On a recent flight Singapore Air deployed a Airbus that seemed ready for the graveyard. The food was so so and the only scotch on the plane was Johnny Walker Red Label( not a particularly palatable one. Other airlines have done the same. For the fare they charge lt might be a good idea to take a low cost airline","An old airplane","2" "2020-01-24T04:23:28-05:00","Desktop","5","review","Consistent high quality in all this airline offers and delivers. Outstanding cleanliness, hot towels offered before take off even in economy, friendly service. Singapore is always a preferred airline due to its reliability.","Continued quality","1" "2020-01-23T22:29:09-05:00","Desktop","2","review","My flight (ETD:19:20, 22nd Jan) was suddenly rescheduled to 2:30, 23rd Jan) They just sent me it due to operational issue. I don't know what happen and no any apologized announcement in cabin during flight to Manila. Other service was nice, but I wasn't convinced of this issue. Due to this delay, I couldn't work on 23rd since I arrived at Manila 7am. 搭乗する日の朝に出発時間の7時間遅れの連絡があり、夜便が深夜便となりました。 なぜ遅れたのかの説明も謝罪もなく、さすがのシンガポール航空でも残念でした。 オーバーブッキングその他の理由で、次のフライトに飛ばされたのかと思いますが、その場合の折衝や連絡も一切ありませんでした。ANAやJALではあまり聞かないことだと思います。","Suddenly reschedule of my flight and no reason","1" "2020-01-23T15:45:46-05:00","Desktop","5","review","Best service I have ever had on an airline which is really really important if the flight is extra long - 17 hours!","Amazing service","1" "2020-01-23T15:10:07-05:00","Desktop","4","review","We were off to visit our son and grandson in New Zealand and chose to go via Singapore stopping for a couple of nights before flying on to Auckland. The booking in and luggage drop at Heathrow was quick and simple with no queues to speak of, also boarding was organised and easy. The crew on the plane were as friendly and helpful as normal and the food was better then expected for economy class. The A380 seemed to be new and comfortable. Our short stay in Singapore was very good but when i went to book in for the flight to Auckland I hit a problem in that NZ immagration said my visa was not valid and so I went to the Singapore Airline and a young lady there got it sorted speaking to NZ immagration to find the problem then got it sorted so I could fly and I can't speak to highly of the service she gave us. Our 2nd flight from Singapore to Auckland was not so good with a much older A380 plane and the food not to our tastes but the service was as good as ever.","Two trouble free flights to Auckland","3" "2020-01-23T02:25:25-05:00","Desktop","5","review","My first international flight in 1989 was by Singapore Airlines. Since then I have been traveling by it from time to time since my family lives in New Zealand. They are yet to give me a chance to complain all these years. That is the reason I titled my review as consistent high quality. From the quality of aircraft,ground staff,food or entertainment every thing is A-grade. I would certainly prefer this airline in future.","Consistent high quality","2" "2020-01-23T01:56:05-05:00","Desktop","5","review","This was a happy and comfortable flight. There wasn't a great deal of leg room, but with an aisle seat and an afternoon flight this wasn't a problem.","Excellent","1" "2020-01-22T14:52:56-05:00","Mobile","5","review","Easy to drop your bags and get your boarding passes. We are able to combine our luggage weight instead of having to worry about individual luggage. Highly recommend online check in 48 Hours before flight time. Smooth boarding in groups. Ample luggage storage space on board. Food we had was a choice between asian rendang and international breakfast. Smooth landing to boot. Enjoyed it.","Smooth Flight, Adequate Food","2" "2020-01-22T10:44:53-05:00","Mobile","5","review","Flying with Singapore Airlines when going to Australia made the trip, even if very long, comfortable . High servicelevel, nice food and polite crew made the long trip go faster. We highly recommend Singapore Airlines when travelling far away!","Familytrip to Australia","2" "2020-01-22T10:25:37-05:00","Mobile","5","review","The service even in economy was excellence. Good selection of films, series and a large music selection. Snacks and drinks as you ask and a few selections to make at meal times. Enough leg room and comfy enough to sleep. On short haul flights the I’d normally be impatience of getting to your destination but this flight didn’t phase me and felt comfortable during the flight and the overall service was excellent. The long haul flight meant we flew from London to Singapore onto Brisbane then to Wellington. Singapore was huge and to get to the next flight was not so easy, the other destinations were easier to navigate.","Comfortable & great service ","2" "2020-01-22T07:29:37-05:00","Mobile","5","review","Excellent service - good food and choice of drinks, cocktails, wine, soft drinks. Very attentive and extremely polite flight attendants. Flights on time, easy, hassle free check in.","Excellent airline - highly recommend","1" "2020-01-22T07:15:52-05:00","Mobile","5","review","They know how to look after people’s needs on a long journey. Offering meals, snacks and drinks with a smile and always positive. They always look refreshed and ready to work despite a long flight(14 hours) I want to know how they do their flawless makeup! Washrooms are always clean and no airplane smell. 💕🙏🏻","Best airline","2" "2020-01-22T07:10:26-05:00","Desktop","5","review","Absolutely amazing flight, flew in one of the old suites, but comfort was 10/10. The staff were the best of any airline I've ever been on so far in First and were faultless. Nothing was too much to ask. The turndown service was second to none with one of the comfiest bed's in the sky. My suite was 1A and i highly recommend this suite due to the fact there is very little foot traffic past it. Only fault would be the Lufthansa Senator lounge that we had access to before boarding, as it seemed sub par for a first class lounge.But this was a minor flaw and had nothing to do with the onboard service.","Best Flight I've ever been on.","2" "2020-01-22T05:31:27-05:00","Mobile","3","review","I am overweight and wide of backside. A UK size 20. So booked PE. Leg room was good and seat was just wide enough. The gadgets for tv and moving the chair were akward to get to. The staff were nice and attentive on both flights. The food was a mix of tasty (lamb curry was yummie) but starters yukkie and bread a bit blah. Drinks and snacks available. Toilets mainly clean but small. I sat in 31C near a door and it was very noisey. I did not realise planes could be so loud on inside. Had ear plugs and their earphones on but the engine noise kept me awake throughout the journey. I will need to buy my own earphones if I travel again. So my review is midpoint as I dont know much about flying. My fault I am a fatty but still felt cramped and paid well over £2000 for flight. ","New to long haul travel","2" "2020-01-21T18:06:35-05:00","Desktop","5","review","The check in at Brisbane was extremely efficient and friendly. The flight itself was a pleasant experience with no delays. The cabin crew were the best . Nothing is too much trouble for them, with ample supplies of water etc all of the time. The entertainment available was first class even in economy.","Very welcoming experience","1" "2020-01-21T16:35:25-05:00","Mobile","3","review","We traveled Business Class on Singapore Airlines from Mumbai to Singapore in the new Airbus 380- excellent hospitality! But on the flat bed one has to sleep at an angle!! Not comfortable at all!! They need to figure out a solution!!","Great service -poor flat- bed","2" "2020-01-21T00:19:02-05:00","Desktop","1","review","I booked a flight on SIA and paid for 3xadults and 1xchild. When booking I was asked for the child's date of birth which I provided. I paid for the flight thinking that SIA did the right thing and charged 75% of the adult fare for my child's fare. However, after booking when I looked at the receipt I find everyone has been charged 100%! I called their contact centre and first I get a response oh your child is turning 12 this year and so full fare and I didn't accept. Then I get a call back from them, saying that for Eco Lite fare no child's fare. I asked for T&C for this and they can't provide me. I said if you provide me T&C then fine. I was told sorry we don't have T&C and we won't provide child fare! Appalling I say!!!","Singapore Airlines are Deceptive. Shame standards are going down!","3" "2020-01-20T22:45:19-05:00","Desktop","5","review","We had a great flight with Singapore Air, as per usual. The cabin crew are the best. In-flight service was perfect, plus the entertainment was great, with plenty of choice. We were fortunate to have arrived at Brisbane airport early and to be at the head of the queue for check-in, as the flight was very full.","OZ trip","1" "2020-01-20T22:25:20-05:00","Desktop","5","review","In economy on this flight, it was still very comfortable. Economy is a little better that other airlines, you didn't feel too close to the seat in front and get that ""claustrophobic"" feeling. A choice of meals served by friendly hostesses/stewards. Good choice of In-flight entertainment, something for everyone.","I like to use this airline","2" "2020-01-20T21:36:34-05:00","Mobile","5","review","Using this airline for the first time and no doubt the service is high class. Professional flight attendant and also the ground staff in handle my luggage. The selection of the food is great..the taste is not bad at all...","Perfect...highly recommended","1" "2020-01-20T20:40:19-05:00","Desktop","1","review","Bangkok - Singapore 17.12.19 SQ975 Singapore - Christchurch 17.12.19 SQ 4295 Dear Mr or Madam, Electronic Check-in at Bangkok: It didn’t works. Check-in Bangkok: The Singapore Airline employee didn’t know that Swiss citizen don’t need a Visa for New Zealand. Check-in Singapore: Your employees were only an unreasonable demand. My partner and I had to wait over half an hour until they started with our tickets. Then the 1. employee, a man, gave our tickets further to a lady. I told her our continuation flight to Christchurch would be in 1 hour and she should now print out the boarding passes. She claimed my name is written wrong, even though the names on the tickets and the Travel Itinerary was written correct. She worked very slowly and called very long with an other persons. The same „game“ happened with the visa for my partner, even she could show it. Then we had to run 15 Min to A21 to get the plane. Flight Singapore to Christchurch: was good. I don’t know what kind of education your employees have. In any case we cold this slowdown strike and plainly not the best service. Yours sincerely Hans Weber Travel Itinerary WEBER/HANS HEINRICH MR EDMONDJONES/BANGOEN PHUNKET MRS Booking reference: S2LOWJ 09 Aug 2019 Singapore Airlines","Die beste Airline der Welt ??? Singapore Airlines","1" "2020-01-20T19:31:06-05:00","Mobile","5","review","22 Dec 2019 trip from Singapore to Brisbane, economy class. Include filling supper and lunch of your choice (2 options to choose from. Flight was smooth and on schedule. The in-flight movie and music entertainment for each and every seat was very entertaining-I couldn't wait for the return Singapore Airlines trip on 1 Jan to continue watching the Korean thriller 'Parasite' as well as listen to music of many genres, pop being my favourite. The music and movie selections were plentiful. The attendants' service was first class and they were attractively groomed too! My young adult daughter enjoyed herself on this first Singapore Airlines trip-more enjoyable than her budget flights thus far. Would love to travel Singapore Airlines flight again!","A comfortable way to travel to Australia","2" "2020-01-20T15:56:19-05:00","Mobile","1","review","I always book emergency exit because I am a quite told person. Today, they have changed the plane and my new seat did not have extra leg space. As a PPS member I requested an upgrade to business because all emergency seats were occupied. After 30 minutes arguing with the person in charge I was told to do an upgrade online ( paying for it!!) dear Singapore airlines people: not everything is money and you have disappointed a very loyal customer. ","Singapore airlines is not anymore what it used to be ","3" "2020-01-20T12:25:10-05:00","Desktop","5","review","From the minute you step on the plane you are made feel welcome & special. I required a wheelchair for this trip & the staff kept me informed of what would happen. I was one of the first on board & last off due to time factors & ensuring no-one else was affected. The service during the trip was fabulous and the meals were well presented & very tasty & were over adequate for anyone.","ALWAYS HELPFUL","1" "2020-01-20T11:52:09-05:00","Mobile","4","review","From the moment you step aboard Singapore Airlines you are greeted with the most exquisitely groomed, stylishly coiffed, courteous air stewards. They smile genuinely and greet you warmly. When they move throughout the air craft they do so with grace and minimal disturbance. One day I hope to be flying first class but until then I will be happy with the service and professionalism in economy. Everyone deserves to feel comfortable on a long flight, this was a good experience.","Top Quality","1" "2020-01-20T08:14:20-05:00","Desktop","4","review","Reliable and on time food going out to Singapore was ok but the second leg to Sydney was not great. Onboard entertainment was average to many new releases. Would fly with Singapore again","Reliable","2" "2020-01-20T08:10:44-05:00","Desktop","5","review","Excellent service throughout. Check in was smooth and efficient. Initially checked in online and was allocated a mid seat. I was unable to change to an aisle seat. When I asked for this to be changed at Cairns bag drop, I was advised that it could only be done at Changi. When I arrived at Changi, I found their service desk and requested the change which was completed quickly and with a smile. Very comfortable seats with plenty of leg room as I was in a bulkhead aisle seat. Although seat had a leg rest my feet dangled in mid air due to no footrest and I’m 5’ 2”! Meals were very good for airline food and I was please to see there was lots of regular water/juice provision throughout flight. Entertainment provision was excellent, especially noise cancelling earphones. Lots of good choice from films to tv programmes and music. Crew were professional and polite and assisted me with putting up/retrieving my cabin bag from overhead lockers as, again, being short, I had difficulties with this. I would recommend this airline to anyone travelling in the Far East.","Great for Long Haul","1" "2020-01-20T00:16:22-05:00","Desktop","4","review","In my experience Singapore Airlines always leave within minutes of scheduled times and arrive the same. The staff are always friendly and helpful and make the flight a pleasant experience.","Always on time","2" "2020-01-19T23:09:38-05:00","Desktop","5","review","Bought my flight in December and it was a steal. That said there was no compromise on service and my family and I was well taken care of. Enjoyed the flight.","Best Flight to Hong Kong","2" "2020-01-19T19:38:19-05:00","Desktop","5","review","This is one of the best airlines in have ever traveled on. They have the best hospitality, best food options and a varied in flight entertainment options","My all time favorite airline","1" "2020-01-19T18:12:35-05:00","Mobile","4","review","We travelled Manchester to Amsterdam to Perth. Good flights and staff. The food Amsterdam to Singapore was the best. The A380-900 from Singapore to Perth was like new, but my wife’s in flight entertainment system was not working properly, with a large number of films not available. This made the flight feel longer. But, a one stopover journey is far better than a 2 stop. The answer is to book early.","Good flights, but long","1" "2020-01-19T12:29:54-05:00","Desktop","4","review","Thank you Singapore Airlines for a very comfortable flight and smooth. As we all know there are always shortfalls when flying with any airline in the world these days. I would like to commend cabin crew on route from Brisbane to Singapore, they are very friendly and helpful and would attend to passenger as soon as request light in ON. What about food service?. I think Singapore airline has fallen below their food service standard in recent years due to cost cutting I guess. When dinner was served, the food we would prefer to eat was non left and we were given the food that we did not want to eat and there was no other alternatives being offered. Bread bun was so dry and cold. Singapore has lived up to its reputation as one of the safest airlines in the world","Comfortable Fly","2" "2020-01-19T06:22:58-05:00","Mobile","5","review","It was a A380 aircraft and my first trip. Huge aircraft but very comfortable indeed. Food was excellent with a wide choice of drinks. I had Singapore Sling. The inflight staffs were very attentive and caring.","SQ 637","1" "2020-01-19T03:46:04-05:00","Desktop","2","review","I flew Singapore Airline from Singapore to Denpasar , 1. Staff was not really welcome at Check-in counter , no greeting , no smile and didn't say thank you , a bit racist I think since they treat us different with white people ( I saw it next to me ) 2. At Boarding , the officer staff took our drink from our bag ( caned drink ) which is not open yet, 3. During the flight , one of passenger bags carrying bottles of drinks stored above the cabin leaked and dripped quite heavily right above my seat and made my shirt wet and it was not really comfortable at all !!( and the question is why other passenger may bring drink into the cabin while they throw away my drinks that I don't even open upon boarding ) The positive think was : the senior crew and the food","Was not a pleasant flight","1" "2020-01-19T03:13:02-05:00","Mobile","5","review","Flew the morning nonstop flight to Singapore on our way to Kolkata. Highly recommend this route. It is long, almost 17 hours but much easier than departing close to midnight. You fly all day rather than all night. Since I cannot sleep on the plane it was much more comfortable. We always prefer Singapore Airlines, have used Emirates and Cathay Pacific as well. Singapore Airline is simply better.","Recommend nonstop SFO to Singapore","2" "2020-01-19T02:10:07-05:00","Desktop","5","review","I travelled on singapore airline full service business class to singapore, then silk air to cambodia.service on both airlines was excellent. Even though Silk air is a level down from the main airplane, the service and staff were excellent.The food on both airlines was excellent, even though i am normally a very fussy eater.Bathrooms were kept very clean.","The way to go","2" "2020-01-18T15:48:17-05:00","Mobile","5","review","This is my second ride using SG airline. I will be honest my first experience did not leave up to my expectations. I was not impress at all. Going home for a holiday made me no option but to fly with them again. Aside from the fact that Scoot fly to Clark, Phillipines. I am just in love with Singapore airport. But my experience with this flight blew my mind off. It was a very good experience. Amazing service. Food is good. Flight attendants on their at once when passengers ask for something. It was just what I want to experience. Talking about the flight entertainment. 100+ movie what more do you need about that. In conclusion I will recommend try Singapore airline but remember this is my experience.","Singapore the Best.!","1" "2020-01-18T11:09:21-05:00","Mobile","5","review","First trip in 20 years with Singapore airlines, decided a longer trip to Bangkok instead of using qantas. The lounge at sydney airport is a little outdated however once in the plane the service, the smiles and the overall luxury of this great airline became evident , I enjoyed the flight to Singapore , had only a 90 min stop over and straight to Bangkok, the food was excellent , the seating very comfortable but the attitude of the staff blew me away, Qantas go and take a hard look as Singapore will have my business from now on. Just looked at possible flight in June, Singapore is over $1300aud cheaper than Qantas for business class flights","Business trip to bkk via Singapore with Singapore airlines , I now know why they are always voted in the best airlines ","1" "2020-01-18T06:10:01-05:00","Mobile","5","review","I am a frequent flyer of Singapore airlines , just Becos they care fir their customer no matter what class they fly","Perfect example of customer delight","1" "2020-01-18T02:37:36-05:00","Desktop","5","review","One of our shorter flights (2 hours) on the overall Asia trip, but very comfortable. Flight attendants were great with a meal and drinks. Always heard the airline was one of the best in the world and they did not disappoint. Glad we used them to fly to their home country as they take pride in the name.","Enjoyable and efficient","2" "2020-01-17T15:38:08-05:00","Desktop","3","review","This used to be one of my favorites but maybe that was about 10 years ago. Because of different routes I didn't use them for a while and to my surprise things have changed a lot. 1) Food quality and quantity and selection has decreased even in business 2) Boeing 777 and A350 seat configuration is a real joke. It's not in a straight position. It's slanted. you have to put your legs eather on the left or the right based on where you are seating in the plane. Super unconfortable. When you want to sleep, you have to ask the CA to make your bad and to my surprise even so you are still crooked. I'm 177cm and it's unconfortable. I can only imagine taller people. 3)787 Dreamliner business class is packed with seats, looks like a little better premium economy. The seat is at least straight but believe me when I say that this is the worst dreamliner I flew with. 4) My luggage gps tag disappeared on the outbound flight. why remove my gps name tag from my suitcase??? my gps tag disappears with no apperent reason but my other tag on the same suitcase/tag attachment is still there so this was no accident. On the inboud flight my Samsung watch charger disappears from my checked in luuggage. Reported both issues to Singapore Airlines. Answer?? They don't care. Last time I will fly with them. When you can fly with Turkish, Alitalia or Emirates","USED TO BE GOOD","3" "2020-01-17T15:33:16-05:00","Desktop","5","review","CHCH to SIN to Dhaka a leap of contrast. Singapore is an amazing airport and well organised The contrast to Dhaka was striking but Dhaka's people are friendly keen to know where you come from","Start of the Asia Holiday","2" "2020-01-17T15:24:17-05:00","Desktop","5","review","It may be the longest nonstop flight route in the world (for now), but service and comfort mean you'll arrive still feeling like a human. Service is outstanding and thoughtful. Flight attendants come by at just the right time to see if you need water, help turning your bed down or putting it up, a mid flight snack, etc. Bathrooms are kept nearly spotless throughout the flight. Food is excellent, with Book the Cook an excellent program to ensure you get a meal you'll enjoy. Another delight is the mocktail they serve when you board - very tasty and refreshing. Sure, you can also have champagne, but definitely try the mocktail as well. My only complaint for this, and all of my flights on Singapore Air, is the insistence on closing window shades as soon as we're in the air, while it's still broad daylight. For me, it adds to my feeling of disorientation to be in a dark tube for 16-18hrs. Plus, I select a window seat to actually look out the window! But that seems to be an annoying trend on all airlines now. Singapore could rise another notch above by allowing high-fare paying passengers more control over windows. Perhaps the darkening controls rather than shades, so you can dim the windows, but still see the magnificent views of earth below. Also, when it's dark, there is absolutely no reason to force shades to be closed.","Well deserved reputation for excellence","2" "2020-01-17T15:22:08-05:00","Mobile","3","review","This particular trip was very stuffy, it was far too warm in the plane and triggered my claustrophobia so I was very uncomfortable, the next flight from Singapore to Brisbane was better","International flight","1" "2020-01-17T14:11:21-05:00","Desktop","5","review","Wonderful service and great experience, had no problems treated really well and would highly recommend to others.","Perfect flight","2" "2020-01-17T13:35:56-05:00","Desktop","5","review","very good from checking in to getting off at the other end. The new planes are really nice however seats are a lot more closer together so a lot less leg room. Had an emergency exit seat on one leg of the flight and it was so good did not feel cramped at all. Would recommend these seats even if it was an extra charge. Food was really nice and service could not fault. Movie choice was excellent . I do always choose virgin as first choice and what with singapore being a partner this is so good for us when travelling.","excellent","2" "2020-01-17T13:24:02-05:00","Desktop","5","review","Very easy flight, lay down flat beds (the seat folds down to create bed), wonderful selection of food (you can choose type of meal in advance), wonderful service, great movies--a total pleasure. Easiest long flight I have ever had.","Wonderful Service on Great Airlines","2" "2020-01-17T13:06:30-05:00","Mobile","5","review","Seamless & uneventful flight which was 18 hrs & non stop. Wonderfully comfortable including the bed. Perfect service, delicious food. The best of the best.","Superb in All Areas","2" "2020-01-17T12:42:22-05:00","Desktop","5","review","Their plans are nice and quiet and good leg space and actually comfortable seats for such a long journey. Actually first time I and my wife have slept for more than a couple of hours (seven) due to cramped conditions or hard seats. Service is exceptional on this airline and staff very nice. Not a lover of airline food but some dishes were very nice but to avoid jetlag we normally only eat very small amounts.","Great planes - quiet and we are tall and seats had good space to stretch","2" "2020-01-17T02:12:22-05:00","Mobile","5","review","I was super impressed on my flight and would always choose Singapore airlines again if I can. On boarding everyone received a warm refreshing towel, a great start. The food service was straight after takeoff- tasty food and gold drink selection. Menu in seat pocket was nice to pre choose and service was efficient, the staff are so friendly and helpful. When the lights dimmed for evening staff walked around the cabin very regularly with water and juice, I was so grateful for this as I was super thirsty. The bathrooms are the nicest I’ve flown economy in, roomy, nice lighting around the mirror. Face masks, mouth wash, toothbrushes and toothpaste available. I hope to fly with them soon! ","Best long haul flight","2" "2020-01-17T01:39:05-05:00","Desktop","5","review","17 JAN--I had not flown SQ for some years and chose to see the Economy class for a change. We were delayed on leaving due to the incoming flight being also delayed--no drama.. The Boeing 787-10 was immaculately clean and smelt so fresh. Service was simply amazing -- so professional and polite - excellent breakfast served. Luggage came very promptly.. SQ is always so reliable.","SINGAPORE AIRLINES --BANGKOK--SINGAPORE --ECONOMY","1" "2020-01-16T22:56:57-05:00","Desktop","1","review","This happened when booking a ticket for a trip in June 2020. Singapore airlines website has a timeout bug at the payment level and I had to book several times the same ticket. After my card got rejected on the fourth attempt I realized that they have been charging my card each time. I had to increase my card limit and top up big time to book a fourth time over the phone with an agent. What follows is a nightmare. Extremely difficult to get the failed bookings payments removed from my card. Took very long (still not over) with all the impacts you can imagine on using my card for any other expenses Singapore airlines proposed to give me 2000 miles for the inconvenience which I refused. This was an amazingly cheap offer for the tens of hours spent over the phone with them, with my bank, organizing conference calls, managing my credit card failed payments and all the emotional impacts this all triggers. Singapore airlines, you are too greedy. Now I understand why in 15 years being with you as a PPS and gold member I have never been upgraded. I will try other airlines.","Huge payment glitch at booking - Poor recognition of frequent flyers","3" "2020-01-16T17:35:09-05:00","Desktop","5","review","Excellent flight - on time departure, smooth check in and boarding, pleasant in flight service. Courteous and efficient in-flight service.","Excellent Flight on Singapore Airline from Singapore to Bangkok","2" "2020-01-16T16:32:06-05:00","Mobile","5","review","Singapore airlines is undoubtably the best business class for the short haul flights in Asia. Had a wonderful experience in ground as well as on board. Both 787 and A350 business were awesome. Thank you singapore airlines. ","Best business class for short haul flights in Asia ","2" "2020-01-16T14:40:45-05:00","Desktop","5","review","Let me tell you, this was hands down the best flight ever! Singapore Airlines ground staff to call centre staff to cabin crew, they are all warm, helpful and very hospitable. I had changed to my flight two times because of a cyclone in my country and the airline was very hospitable and they changed my flights without picking up a fuss about it and they did it for free. Check in at Denpasar was very friendly, the staff happily gave me a window seat and once on board, I was amazed, the plane was really new and was extremely comfortable. The crew named Derik was extremely excited to know that this was my first time flying SIA and he ensured to leave an impression that would have me returning. I can't wait to fly with them again in future.","I can't wait to fly with them again in future","2" "2020-01-16T12:50:39-05:00","Desktop","1","review","I got on the plane. It looked older than I am. I sit down. There is a pillow on my seat. It is not in protective coating, and has a very smelly, moist stain on it that I am 99% sure is the previous passenger's vomit. I am disgusted and ask for a new pillow. It also doesn't come in protective packaging, like the blankets do. I sit for a minute. I am given a hot towel. The hot towel feels as though it has come directly from the earth's core it is so hot. (There is a reason they handle those things with tongs, I'm telling you). I sleep for awhile. I am exhausted. Food finally arrives. The gluten free option is literally inedible. The 'roll' was tiny, but heavy as a rock, and just as hard. I opened the heated portion of the meal to find a sausage with some unidentified mush. The sausage was okay, I ate it. The mush was cold and frankly I have no idea what it was.","unidentified vomitous substance on pillows--icky","2" "2020-01-16T10:11:23-05:00","Desktop","5","review","I travelled with Singapore to Tokyo and back during the Rugby World Cup. The service was first rate, the food was fine and the seat was comfortable.","Great trip in Premium Economy","2" "2020-01-16T10:01:26-05:00","Desktop","5","review","Very welcoming and pleasant staff. Lounge at Heathrow was excellent - probably the best on our trip.","Five weeks trip to NZ","2" "2020-01-16T09:32:00-05:00","Mobile","5","review","We flew with Singapore Airlines from Singapore, the four hours flight passed by like nothing. Relaxed boarding. Smooth taking Place. Nice service.","4 hrs Flight passed by in a eye close","2" "2020-01-16T01:06:59-05:00","Desktop","1","review","In flight meal was not edible, staff were rude. I also had two additional flights with partnered airlines and service was the same. Eg. first flight meal was half a sandwich, second flight meal was half a tootsie ( tomato paste and something resembling cheese, third flight cold meal. Never will fly Singapore again.","Absolute nightmare","1" "2020-01-15T23:12:10-05:00","Mobile","5","review","The Singapore Airlines A350 in economy is amazing, good entertainment and comfortable seat. Singapore Airlines also has great delicious food. The crew was also great but I did ask for a Sprite a never recived it. Overall great product and great service. The aircraft was only 2 years old 359 and was Comfortable and quite. Overall I would highly recommend flying Singapore Airlines to Wellington. In economy I would recommend sitting in seat 55a for a great wing view.","The A350-900 is a massive upgrade for the Wellington-Melbourne-Singapore service","3" "2020-01-15T23:01:51-05:00","Desktop","1","review","Check in was very slow, worse then easyJet or Ryanair, boarding was slow, seats were very very cramped on the Boeing 777 plane, the food was inedible! Vegetarian roll was just grated carrot, 1 roll was rock hard, chicken dish all sinew and gristle, tea cold, I expected great things from the world number one, boy was I disappointed!! The stewards were very pleasant and helpful but other than that it was very poor. I have flown with easyJet and Ryanair and both met expectations, but I expected better from Singapore air. . Customer service terrible, complained about daughters flight and didn’t even get a reply.","Terrible","4" "2020-01-15T21:54:30-05:00","Desktop","5","review","The price alone was a highlight, having searched for a while for a good Xmas flight, I managed to score this Premium Seat for less than all the competitors economy seats. Also being on an Airbus 350-900 the seat configuration was very generous. As seems to be the norm these days Singapore attendants are among the very best, they surpass any domestic attendants by a long way. Good food choices, ample leg room, and easy disembarkation.","Fabulous trip","1" "2020-01-15T20:12:13-05:00","Desktop","4","review","The flight was on schedule and the service was excellent. The leg space was ample. The food on both the legs of the journey were nice, except the friend noodle dish with chicken and shrimps on the Singapore-Bali leg of the journey. The chicken was extremely dry, I understand that food tends to be on the dry side on flights, but this was exceptionally dry. Nonetheless, the flight, staff and services were of good quality.","Excellent flight","2" "2020-01-15T18:52:05-05:00","Desktop","5","review","Once again, we chose Singapore Airlines for our ski trip to Switzerland from Sydney. Year after year they provide us with magnificent, friendly, professional service on board. The planes are very clean and very well maintained. The number and selection of flights to so many destinations makes the convenience factor a highlight. My family and I choose only to fly with Singapore Airlines in Business Class because we get what we expect.......excellent and courteous service and importantly, we feel safe. Very highly recommended.","Simply the Best Airline","2" "2020-01-15T18:25:43-05:00","Desktop","4","review","Unsure if it was the full flight that caused the drop in level of service. The wrong choice of meal was served. Not sure if that was caused by mislabeling. Not much of an apology preferred. Service was perfunctory when handing out snacks and water in the dark, though I had waved , they missed me twice. Guess I have to shout from my window seat next time. I know they serve camomile tea in business class and I requested for it as an aid for sleeping. Again, it was a perfunctory “no, we don’t have it.” Previously, they would make the effort to say they will check with business class for availability or maybe I have gotten confused with better service from other airlines???","Service level has deteriorated","2" "2020-01-15T14:42:32-05:00","Mobile","2","review","I fly at least twice a week. Long haul/short hall, asia, America.. Singapore business class is amongst the worst I experienced. Both ways. Food is dreadful, and seats are simply impossible. The flat bed is so short that even my wife which is 170 couldn't sleep. I am myself 191 so imagine. The concept seat that reverse itself to turn into a flat bed is rarely the best option as it such an organisation to move from take off position to flat bed. The staff is fine but not outstanding. Price of the tickets were expensive around 7000 GBP per person. So even BA would be a Better choice ","Business seats","2" "2020-01-15T10:47:07-05:00","Desktop","5","review","Travelled with my family from Shanghai to Singapore and this was the first time we had flown Singapore Airlines, the food and service was excellent. We definitely be flying Singapore airlines in the futre.","Excellent Flight","2" "2020-01-15T09:47:51-05:00","Desktop","1","review","Worst budget airlines of Singapore airlines. You have to download their apps to watch a movie on your phone. Lost our luggage and got it back after 3 days of chasing it. The staff is very rude. Definitely not flying with them again.","Silk Air","2" "2020-01-15T08:48:08-05:00","Desktop","5","review","We had an email 3 days before our return to UK from Singapore Airlines offering us the opportunity to bid for premium economy seats.As it was a 14 hour flight we submitted the minimum offer and were successful paying £620 for this. It was well worth it.We had excellent seats and were able to sleep with the aid of the noise quietening headphones.The service was first class as was the food and champagne was available throughout the trip.A relaxing time was had on a long flight.","Worth the upgrade","2" "2020-01-15T08:30:05-05:00","Mobile","5","review","I feel very safe flying with Singapore Airlines. Travelled with my family with 4 kids from 8 years old to 18 years old. There is a lot of entertainment on board for all of us for the 6 hour flight. Lots of very recent blockbuster movies that were very recently screened/still screening in cinemas. Wide section and variety of movies, dramas, documentary, games, music and so on. The food was quite ok, I even had Xmas turkey and Chinese noodles. There’s even alcoholic drinks for economy class. Wow!!! And there’s snacks, biscuits, activity books and fresh milk for my little one. Wow!!! We are definitely entertained and spoilt on board. Good job, SIA!!!","Best in in-flight entertainment","2" "2020-01-15T03:35:46-05:00","Desktop","5","review","Compared to other airlines like Lufthansa they really stand out due to their great service, reasonably good food and comfortable seats with enough leg-space. One detail we really loved were the serving of hot face-towels various times during the flight. This used to be standard in other airlines too, but unfortunately not anymore.","Best airline I've flown so far","2" "2020-01-15T01:28:42-05:00","Desktop","5","review","We flew Singapore for the 1st time out to Australia over Christmas in the business class. I couldn't fault Singapore Airlines at all. From the moment we got on the flight to the moment we dis-embarked in Brisbane via Singapore, everything was fantastic. The cabin crew are all very professional and welcoming. They work extremely hard to make sure your every need is catered for right from the champagne on boarding, drinks after take off, food service etc, nothing is too much trouble and done with a smile. The seats were very comfortable and I got a decent amount of sleep on the lie flat beds. I'm only 5ft 8ins so no issue with me but a taller person may be a little cramped. I've only flown business once before so can't compare to many other airlines but I can see why Singapore are often rated best in the world. A total of nearly 20 hours flying went very quickly after watching a few films, had a few wines and had a few tasty meals. I wouldn't say value for money but that was our choice to fly at the most expensive time of year. Highly recommended","Fabulous flight","2" "2020-01-15T00:24:53-05:00","Desktop","5","review","So this is my very much more positive review of our outward bound flight to demonstrate just how favourably it compares to our inbound flight. Much better plane, incredibly attentive staff who went the extra mile. My experience coming home, however, leaves me concerned about the consistency of experience. This flight alone I give 5 points.","Great service","2" "2020-01-15T00:20:22-05:00","Desktop","3","review","For balance I will post rave reviews on our outward experience and indeed on our flight from Perth to Singapore which were all superb. The flight attendants on this flight however seemed to have a very different approach. They were quite aloof, one in particular was almost disdainful, and we felt that as we were on the night flight, they wanted us tucked up and out of their hair. The welcome drinks tray was brought round and although I could see champagne at the back of the tray, I was offered orange juice only. I asked for champagne as I hoped it would help me sleep! She didn’t seem happy. This was the tenet of the service really. They smashed some crockery on to the floor in the galley as I passed through. I picked some up for them but they didn’t even acknowledge me. I got a chipped mug with my coffee at breakfast. It was a very very different service to our others - and we’ve done a total of eight flights this holiday.","A less pleasurable experience than our other flights","2" "2020-01-14T22:05:58-05:00","Desktop","4","review","The seat space itself is not better than other airlines in economy class, but the food was definitely superior. We got to have dim sum for our breakfast meal, and while it was certainly not as good as dim sum in Hong Kong, it was still quite good and a nice surprise. They also used real cutlery and not plastic ones, which I really liked because airlines throw away so much plastic waste as it is. They also provided a warm towel to wash your hands and face at the beginning of the flight. The flight left on time and arrived when it was supposed to. All in all, a good economy experience with Singapore Airlines","Better economy service than other airlines","2" "2020-01-14T21:02:31-05:00","Mobile","5","review","All of their crews are very helpful and friendly. Sweet smiles from the stewardess are often seen. Good food too!","On board with Singapore Airlines","1" "2020-01-14T19:10:21-05:00","Desktop","5","review","Service is top 1. Always help with smile. And its safe plane. I always choose SQ when im traveling for long distance.","Friendly & Helpful","2" "2020-01-14T18:11:55-05:00","Mobile","5","review","Again seats comfortable but configured differently to the long haul version. I would guess slightly less leg room but again not a problem. Food and service as expected from Singapore - excellent. Minor dislike - seat belt for take off and landing lap strap plus shoulder to lap strap - a little uncomfortable but not in use for normal flying.","New A350 - 900 short haul ","2" "2020-01-14T18:06:59-05:00","Mobile","5","review","Good business class lie flat seats. Food and service excellent. Comfortable seats and good as a bed when configuration changed. As a bed you are angled, my preference would to be able to lie straight but not a problem.","A350 - 900 Excellent flight","2" "2020-01-14T17:37:16-05:00","Mobile","1","review","I am complaining regarding your staff's promise me before I check in manila airport fight SQ 915 on 14 jan 2020. My flight from manila to singapore was delayed for 6 hours I understand that for some circumstances it happened. But before I check in, your staff assures me that they will provide me hotel at singapore coz I'll be waiting my next flight # SQ 494 for the next 23 hours. They give me assurance that they will provide hotel . But it's so embarrasing I expected for nothing, only provide 45sg dollars for a meal. Don't promise anything if you can't provide. 23 hours our eyes widely opened, we are human provide a decent place to stay. Notes in same booking I have damaged case has been raised and the reference number is MMNLSQ1952.thanks Singapore airlines ever never I fly with you again.","The worst experience","2" "2020-01-14T07:34:45-05:00","Desktop","5","review","I travelled to Singapore by the latest A350-900. It was a pleasure travelling by that aircraft. The interactive screen for entertainment was something different from the ones one generally find in other aircraft. Food was as usual good with good variety of drinks. Being a late night flight supper was served which was filling. I had Continental.","SQ 517","1" "2020-01-13T23:20:02-05:00","Mobile","1","review","First I want to raise question who rated “Singapore Airlines - Worlds Best” ... Such pathetic services, uncomfortable criss-cross space saving business class seats for whopping Rs.1.5 lacs for only 7 hours out of total 13 hours journey will give u idea about airLIES... Next unpleasant, rude, robotic air hostesses who act as if they are divine beauty I will not employ them as servants at my home misbehaving with my elderly mother and mocking for not talking in English tells about racial attitude... Website is worst to use and customer service compounds more to your woes... Never go by Singapore AIRLINES atleast not with your elderly parents","Worst Inflight Experience and Customer Service","4" "2020-01-13T12:42:36-05:00","Mobile","4","review","I had a great first flight from Amsterdam to Singapore. The plane travelled in had more legroom than usual and seats more comfortable, the crew were constantly around with trays of water or juice. Each time I got up for a stretch I returned to my seat loaded with snacks which really helped the 6 movies go by. Flight crew were all lovely and extremely friendly, would fly with them again. Main meals were very good. Second leg not so great, legroom almost nonexistent and the seats were nowhere near as comfortable, while the service was still good, this crew were not around the cabin as much and this really let them down, meals very ordinary. Nowhere near as good as the first flight, hence I am giving 4 stars instead of five but overall not too bad for a fully packed plane.","Comfort and service 1st half","1" "2020-01-13T08:34:07-05:00","Mobile","5","review","My gf and I decided to splurge and treat ourselves to a business class flight from Singapore to Manila in January 2020. From the minute we walked into the airplane and graciously guided to our own personal business class booths, we knew this flight was going to be our favorite. We've been on over a hundred airplanes before with numerous airlines around the world, but never in a business class seat with Singapore Airlines. The courteousy, respect and professionalism the staff showed us was above and beyond anything I've experienced. We were constantly being checked on, our meals were incredible, we had bottomless drinks of our choice, cozy personal reclining seat /bed to relax in, the latest in entertainment on my own wide screen TV monitor and the bathroom was literally 4 feet away! If you ever feeling like treating yourself or family and /or friends to luxury in the air, do it with Singapore's business class! It's totally worth it! ","3 hours of luxury ","2" "2020-01-13T08:20:40-05:00","Desktop","5","review","Just awesome. The best airline I've experienced. Traveled Premium Economy and loved it. The seat was significantly better than the previous Economy Plus. More room all round. Great TV and entertainment. Above seat bin was ample (unless your one of those tossers who takes about three bags and two coats on board as carry on baggage) and good storage around the seat.Good recline and leg rest (if your legs aren't too long). Beverage and food was awesome.","Loved it","3" "2020-01-13T06:07:05-05:00","Mobile","5","review","The timing of the flight is amazing. Absolutely no jet lag. We leave JNB at 2230 and reach Singapore at 3 pm. By the time we settle down, it’s bed time. The airlines is undisputedly the best in the air. Amazing seats and best service. So much food to choose. Love all my SQ flights.","Super flight","2" "2020-01-13T03:11:21-05:00","Desktop","3","review","I had four flights on this trip, Heathrow to Singapore, with a couple of days stopover, before going onto Melbourne and returning the same way. The first flight was fine but the flight to Melbourne the plane looked old and tired, some seat covers were tatty and worn and a first for Singapore Airlines the food was poor. On all the flights they had trouble with at least one toilet putting them out of use i.e.sink would not drain and others with no toilet paper. To be fair I've done this trip several times before and found Singapore Airlines to 5* all the way, hopefully they'll get back up there.","Fair flights","2" "2020-01-13T01:55:01-05:00","Desktop","3","review","Have flown Singapore every year for more than 25 years to visit my folks in Oz and to travel onward to our chosen holiday destinations. Over the past few years we have noticed a slow, but sure reduction in the quality of the overall experience. For the main part, I guess attempts to cut costs and increase shareholder value are at the root of the problems, with every aspect of the customer experience being trimmed back to maximise profits. Quality of In-flight refreshments and meals are probably the most noticeable, with less food and drink being made available during long haul flights. Meals now consist of a small fruit starter, a main course and a bread roll. A desert generally consists of a small tub of ice cream (circa 100g), with no other option if you don't like ice cream. On our long-haul segment, there were 3 main course items listed on the menu, with only 2 available; when we enquired, the third item was not exhausted, it was just not available on the flight. Additions such as salt and pepper, dressings, cheese and crackers are now non existent. The portions and quality of the main courses are also smaller and lesser, respectively. The trolley bar service has also been slashed. Where once you would as for a red or white wine you would be given a small plastic bottle from a selection laid out in the menu, now you receive a half of a plastic glass of either red or white, of no particular sweetness or dryness. It is also clear that the cabin staff are doing all they can to reduce opportunities for you to request a second round, or top up. Probably the hardest thing to swallow (non pun etc.) is the fact that if you wish to have a tea or coffee after your meal, then it appears that you are actually asking for additional drinks (the cabin crew now ask if you want tea or coffee at the start of the meal when they are doing the bar service). The whole bar experience makes leaves you feeling ""economised"" and plays on your conscience when asking for anything outside of the norm. There are many other areas that have been impacted that could be mentioned, but they are far more subtle. Key amongst them though are a reduction in the level of staffing on long haul flights, which has a knock on effect on the attention and service levels being given by the cabin staff. The Singapore Girl of yesteryear is no longer to be seen, instead replaced with a hurried young man/woman who is primarily focused on getting service completed ASAP. Whilst my review may be considered a little subjective, I would point out one thing; year on year Singapore Airlines have raised there fares for my standard LHR-PER-LHR trip. This time around we paid GBP 1799 each for economy seats. This is no small amount of money, it is not a ""low-cost"" option nor is it a cheap fare for a non top-tier airline. It is a significant amount of money to invest to observe ever diminishing standards. It's such a shame to see SIA going this way and it will be a hard lesson learned for the organisation. The levels of service available from other airlines (such as Emirates & Cathay) are ever increasing, representing much improved value for money and an excellent customer experience. Going forward I will certainly be giving other options a go prior to remaining blindly loyal on the basis of past glories.","Decreasing Experience","3" "2020-01-13T01:40:35-05:00","Mobile","4","review","Flew Singapore Airline Premium economy, the service was really good friendly and efficient. Really a good quality of service with good quality food. The seats are good and more space available. All in all a good experience ","Good flight","2" "2020-01-13T01:23:08-05:00","Desktop","5","review","So pleased we decided to fly with Singapore Airlines. We flew from Sydney to Munich with a two day stopover in Singapore. The return was the reverse with a two hour stopover at Changi Airport. From the check-in, baggage service, meals, flight and in-flight entertainment the experience was excellent.","Excellent service. Would certainly fly with again.","1" "2020-01-12T17:23:45-05:00","Desktop","5","review","Excellent service and very friendly staff. Food also very good and delicious and the entertainment system is also very good","Colombo to China by Singapore airlinr","1" "2020-01-12T09:35:26-05:00","Desktop","5","review","Myself and Partner traveled to Brisbane from LHR and after a lot of planning we decided to stop over in Singapore at the teminal Airport Hotel with a 13 hr stopover the 1st part was flying in a A380 BRILLIANT plane even in Economy 5* travel and drinks and Food the service was 2nd to none great hotel at singapore and 2nd Leg in a A360 also Brilliant When its a Journey of a lifetime WE was not Dissapointed and We have traveled with Multiple airlines over the Years INCLUDING 1st class with some ,SINGAPORE is NO 1","The Best Airlines","1" "2020-01-12T07:45:11-05:00","Desktop","4","review","Very customer orientated. Embarkation was smooth and welcoming. On board service was highly efficient and pleasant. Food was good standard -choice chicken mushroom ragout or quiche with generous glasses of wine. Seating was comfortable with sufficient leg-room and entertainment good. Toilets were spotless throughout. All in all a pleasant experience .","A pleasant experience","2" "2020-01-11T21:16:24-05:00","Desktop","3","review","The service was matter of fact. Warmth and friendliness was missing. The food was average. It had cauliflower salad and a cauliflower curry! Too much rice and too little curry.","Did not meet expectations","3" "2020-01-11T16:10:25-05:00","Desktop","1","review","My family and I have just flown from Melbourne to Singapore and now to Bangkok on Singapore Airlines premium economy. After paying $15,000 for these tickets (4 plus a 2 year old) I would have now preferred to have flown qany other airline economy. Service was appalling and I am in a service industry myself, so I understand that it can get hectic, seat was broken, our special vegetarian meal was not on the plane and they then gave us what they called a vegetarian meal but it had chicken in it, the 2 year had no meal as they had none left, the plane smelt like urine and there was a squashed icecream on the floor of our seat when boarding. All this and the ground staff were verbally abusive, which has been reported with management and honestly no one could care less about our issues Never again will I fly Singapore Airlines","Disappointed plus plus","4" "2020-01-11T10:12:21-05:00","Desktop","5","review","These days most airlines are the same, the service is somewhere between awful and barely adequate, the flight attendants obviously hate their jobs, and the passengers will try to put unbelievably sized things in the over head bins. Singapore Airlines definitely does not follow the first two. There's not much they can do to control what the passengers try to shove in those bins, but I must say from the moment I checked in at JFK this was an excellent experience. The check in itself was fast and smooth, and the flights (I took 3 of them) were really above and beyond any other airline. I was actually greeted by the flight attendants as a first time flyer on Singapore Airlines. Even though I was in economy, the seats were relatively comfortable, plenty of leg room, and the bathrooms were spotless. A big thank you to Jocelin, Shawn and Chen Hua on my JFK-Frankfurt flight for taking such good care of me and everyone else in our cabin, which was the economy cabin on the second floor of the aircraft and really felt more like a premium economy cabin. Their food was pretty good, giving you a clear choice between western and Asian cuisines, and they were very generous with drinks as well. My second (Frankfurt - Singapore) and third (Singapore - Manila) flights were just as comfortable, the second flight being actually a continuation of the first flight. I also had the benefit of a very pleasant layover in Changi Airport in Singapore, which is an experience in itself. I enjoyed the flights so much that I will consider flying them to Europe. I will absolutely fly them back to Asia.","Really in a class by themselves.","2" "2020-01-11T07:39:58-05:00","Mobile","1","review","Delay for the flight has not been communicated for several hours. No information whatsoever. The worse customer service ever! ","Delay NOT communicated for several hours","2" "2020-01-11T03:19:44-05:00","Mobile","3","review","Premium economy was ok-ish but still think BA is better. DON’T bother with the ‘Book the Cook’ option. The food was dreadful. I’m not that fussy, especially when bored on a long trip, but two of the meals were truly inedible. Congealed tasteless chicken sitting on top of a mound of overcooked fused rice. A soggy lump of what was laughingly described as a buckwheat pancake flopping over the edge of the dish. Plastic cups of wine - one leg the wine was finally delivered after I had finished my cardboard dinner in spite of several requests. And please forget the ‘vegetarian sandwich’ -a soggy lump of bread with a little grated carrot hiding in its centre. Pretty shameful for the price or take a Tupperware of your own food as one of my neighbours had sensibly packed in her luggage.","Service great, food dismal","1" "2020-01-10T20:00:54-05:00","Desktop","3","review","Had four fligths with Singapore Airlines, 3 times we couldn’t get the food, that was at the menu. Ond time there was not enough breakfast. We couldnt get the hot meal, some off us dont get youghurt, some didnt get bread later they came with food, which was left from other people. But the staff was amasing. I","Food","1" "2020-01-10T19:13:17-05:00","Desktop","3","review","Flew Singapore airlines from Singapore to Sydney January 20, Premium Economy. Bumpy flight, food was really bad (so bad didn’t eat it). Staff were friendly","Friendly staff terrible food","1" "2020-01-10T18:11:16-05:00","Desktop","5","review","If you can then you should always travel through Singapore Airlines and everybody knows it why. They are flawless and very good.","Again and Again","2" "2020-01-10T16:59:39-05:00","Desktop","1","review","sq860 was scheduled to depart at 825am, boarding at 755am. incoming aircraft was delayed due to late arrival from Munich. that's fine but at least update all your passengers and update it on the airport screen monitors and retime the departure and boarding times there was no news no update all the passengers were corralled in the gate holding room from 755am till 840am before boarding began. a delay of 45 mins. and in the mean time the gate ground staff kept saying another 5 mins, another 5 mins. this pales in comparison to my flight on Qantas just a week ago from Mel to Sin. when even a 5-10 min delay was communicated. the lounge staff and ground staff told us to stay in the lounge and let us know before boarding began. while I understand SIN is a bigger airport and SQ has more flights out of SIN then QF has out of Mel. but the least u could do is update your airport flight status monitors! there is no shame in retiming/delaying flights since u already know that incoming aircraft landed late and there is no way this flight could take off on time SQ pls u could do this better.","delay in boarding and departure not communicated","2" "2020-01-10T15:08:55-05:00","Desktop","4","review","The flight is good, follows the schedule which helps a lot to plan better, food selection is fine. Of course entertainment has a lot of selection and covers all region.","Business trip","1" "2020-01-10T14:37:52-05:00","Desktop","4","review","Singapore Airlines is my airline of choice for long-haul flights to Asia. The service is unbeatable and is worth the occasional extra $$ when compared with other airlines. The stewards and stewardess are always friendly and accommodating. I have never had to ask anyone for help to put my bags up on the overhead compartment on SQ, but on an occasion have had to bear through grimace with some unnamed American airlines. Inflight entertainment is awesome but meals on this flight can be improved as I have had better quality food on long hauls from SF or LA to Asia. Must agree, a little expensive compared to other airlines I've tried, but I rather pay more for a little more comfort through a long journey.","Good flight great service!","1" "2020-01-10T14:01:43-05:00","Mobile","5","review","beautiful flight very friendly and helpful employees tsof movies and shows to watch on 13 “ screen for a 17 1/ hr flight. A+ in my book","first leg of flight","1" "2020-01-10T07:02:14-05:00","Desktop","5","review","if you want to fly safe , luxuriously and happily trust me this is exactly what you are looking for!","My Forever Favorite <3","1" "2020-01-10T06:57:32-05:00","Desktop","4","review","The Flight was quite alright , Meals had a good variety , You could order as many drinks as you wanted, we had to change flights in Singapore, enough time to buy too much at the duty free shops there and there were lots of restaurants and food stalls to choose from - all in all we had a good journey!","As always too dark to read","1" "2020-01-10T06:16:39-05:00","Mobile","5","review","We recently flew in Economy as a family of 3 adults from London Heathrow to Brisbane with a 50 min stop in Singapore to get connecting flight. Always impressed by the fact that bags transferred efficiently during these short changeovers. Excellent cabin crew service as usual reasonably comfortable flight as much as a 22 hr journey can be! This is second time I have travelled to Australia via Singapore with them and would definitely recommend them for a great efficient service from check in to arrival.","Good flight and excellent service as usual","2" "2020-01-10T05:20:15-05:00","Desktop","5","review","it was a great experience with Singapore airlines.the legroom was great and the staff was also very helpful.","Best flight I have ever had","1" "2020-01-10T05:03:55-05:00","Desktop","5","review","The flight was again very well organised from internet check-in at Singapore untill luggage delivery at Amsterdam airport. The flight was at schedule, the boarding perfectly organised, the cabin crew very friendly and efficient, the in advance choosen dishes were very tasty and the comfortable seats and spacious leg room offered us a good time sleep during the flight. We like this airline, already more than 50 years an almost constant very high level of travel experience.","A very pleasant and comfortable flight as usually with this airline","1" "2020-01-10T02:37:45-05:00","Desktop","5","review","Flew to DaNang via Singapore with Singapore Airways and Silk Air. The entire experience was really good from check-in to flight to in-flight service. We had a couple of hours to wait at Changi but then on to DaNang. The Silk Air plane fit out was a bit ""shabby"" but we got the same marvellous service from the flifht staff. Would definitely fly Singapore Airlines in future even if the price was a little higher than other carriers.","Flights to Singapore and Vietnam","2" "2020-01-10T01:59:28-05:00","Desktop","5","review","We flew in December 2019 from London to Singapore to Sydney and same journey back home, we had short connecting flights but found the plane always left on time, always arrived before due time, quick to board and quick to exit The plane itself is very spacious, even in Econony, there is a great selection of movies on the monitor in front, the staff are so tentative, always open to helping, always quick to answer any query, great delivering the meals and always offering refreshments. they are brilliant with childrem, always serving them first, the toilets are stocked with toothbrushes, toothpaste, combs, mouthwash Delighted overall and will be back again","Amazing airline, will be back again","2" "2020-01-09T17:28:17-05:00","Desktop","4","review","My husband generally prefers to fly Business, but for reason best unmentioned, we only managed to get Premium Economy tickets this time round. On the way up, we lucked out and got front row seats with extra legroom. And given that on that plane, the Business Class seats were the old setup, we were very happy with our seats! On the return leg, we had second row seats so truly experienced premium economy. I thought the extra legroom and width was definitely better than economy, and if its a relatively short flight, and food is not that important to you, then its a good compromise as its significantly cheaper than business class. And of course you get SIngapore Airlines service, which I still think is really really good!","Better than I expected","2" "2020-01-09T13:57:04-05:00","Mobile","5","review","Had two flights and both flights were excellant. Cabin crew very good nothing too much trouble. Plenty of drinks of water and orange. Food very good.","Holiday","1" "2020-01-09T13:03:30-05:00","Desktop","5","review","If Singapore Airlines is not the best in the world - it should be. Top level service from book in the arrival. The in flight service is absolutely First Class - the in flight staff are so organised and helpful, plus very knowledgeable. Can mot fault them. On or return flight to Perth we traveled on the Boeing 777. What an experience.","Simply The Best","1" "2020-01-09T10:01:34-05:00","Desktop","5","review","Amazing service, best seats ever. To sleep and to just enjoy a trip to the city of this airline - Singapore. The 4 seats in Singapore Airline is private, perfect and the service cant be better than you dream of. I will surely travel Singapore Airline agian. Love the size of the seats, there is no airline who has bigger seats and better beds than this airline company. I had a great trip, actually I did not want to sleep at all because I was afraid to miss all the good food and service you give to your customers.","Best first class service and seats","1" "2020-01-09T05:55:23-05:00","Mobile","5","review","First time flying with Singapore Airlines and hopefully not the last. Excellent service; kind and friendly stewardesses; nothing was too much trouble. Really appreciated the regular tray of drinks throughout our 14 hour flight and enjoyed the tasty meals and snacks. 14 hours passed in no time. The perfect end to our 3 week tour of NZ!","Singapore Sling","1" "2020-01-09T01:48:19-05:00","Desktop","5","review","Great airline,great service,great planes and good all round service,food and entertainment and very clean","Great Airline","2" "2020-01-09T00:25:28-05:00","Desktop","4","review","It's a long flight to the Gold Coast and after many years of travelling with Emirates, we noticed that instead of flying to Brisbane we could fly from Singapore to the local Gold Coast airport which would be ideal. So back to Singapore Airlines after a few years absence. The flight out to there was excellent and a couple of days break in Singapore (couldnt believe the price of beer $24 for a pint) was fine (Carlton Hotel was a good choice) caught the Singapore owned scoot flight into Oz. People talk about cattle class and thats how it felt. No TV, Radio, WIFI, food or drink available and in the mean time sat on a cramped rock hard seat for over 7 hours. It made Ryanair seem to be the airline of choice. Never again","Singapore Airlines great but let down by Scoot","1" "2020-01-09T00:00:18-05:00","Desktop","2","review","Took from trf/cph/sin&return. It has been years since i flew with SQ (since the early 2000s) so I tot ok give them a chance although their prices are pretty high compared to other airlines like KLM or Finnair or BA cos as a citizen we always support our national carrier. Back then the services were very good but now it's really dropped so so much! See below.. -Preflight- The booking online did not confirm meals for children upon booking only that we will have to arrange it again come 2 weeks prior to departure. (WELL KLM on the other hand automatically register a child seat =a child meal) Then a month or 2 before I fly i received an email saying they hv changed the departure time and that is not good as we had to make arrangements again to ensure our connecting trip timings fits etc. And they said in the mail that we will need to click to agree with the changes as otherwise we will be kicked off the flight and no refunds will be entertained! Well left us with no choice right??! -1st leg of flight(oslo/cph)- Bear in mind cos it's code share, they partner with SAS or wideroe from the leg trf/cph. Sas do not serve snacks nor drinks but on wideroe they serve just beverage. And wideroe&sas planes have smaller overhead compartments so your hand luggage need to comply with their measurements instead of SQ's. But as compared to klm, klm's plames can accommodate bigger hand luggages as their overhead compartments are bigger and they do serve a sandwich/snack+beverage. And SQ's fare is usually more expensive than klm's. -2nd leg of flight (cph-sin) Actual flight was just normal. I like it that they hv 'milo' on request on board. But my husband noticed that the stewardess mostly didn't really know their products on hand and have to always go ask her seniors back in the gallery whenever. So this was some wasted time waiting for a simple question. Example I asked if I can have a silver sling drink but she was unsure and had to ask her senior and had to walk to and fro many times again when my husband asked if he can hv some certain hard liquor. And the amount of hard liquor they offer in the cup is much lesser than what klm offers. And they will take a note (really writing down) of that which seat passenger has already got their liquor. And comes mealtime my children were offered just adult meals and when i enquired they said i had to book a child meal in advanced. I was dumpfolded..klm or either finnair do let u choose when u book the tickets online. But the stewardess was nice though. -sin/cph- Return flight was almost the same service again but this time I encountered a rude steward who is very grumpy. As my children got their meals first than adults, they have finished eating (as it's a night flight they didn't eat much) while he was serving me my meals and I requested him to remove my children's meal tray away and he said he is serving still. But I insisted that he remove it else I do not have the space to eat and settle down my children at the same time. He relented but very apparently annoyed as he just took the tray from me and walked all the way back to the gallery. Is this service?? -others- The children activity kit that SQ gives out now is pathetic. Just some random not good quality colouring set with very very thin tracing paper.. Klm on the other hand gave out a comprehensive children activity set which included child eye shade, klm colouring pencils/cardboard print, tic tac toe games, card game set, amongst other things I forgotten in a felt bag.","Standard dropped so much!","3" "2020-01-08T20:53:20-05:00","Desktop","4","review","Short 2 hour flight on X'mas Day. Was expecting hot towels, which is a standard 'feature' for SQ flights, but didn't receive one. Meal was ok, and the X'mas-themed dessert was a nice touch. New entertainment system on the 787-10, but didn't find anything interesting that I wanted to watch. Departed BKK 20 mins after STD, but arrived SIN ahead of STA.","Short and uneventful flight","1" "2020-01-08T19:50:51-05:00","Desktop","1","review","I was doing work on my lap top Brand new Mac Air like i always do on flights when suddenly the person in front of me put their seat back The new design with the Head set plug in on the back of the seat (instead of on the arm rest like they used to be) as she put her seat back the head set frame plug pushed down on my top of my computer causing it to bend the top of my computer snapping the screen in 3 places I made a repost on board taking all pictures their new design should have a warning that it may cause damage to your computer I asked the airline to pay for the damages They out right rejected the claim they loose all future business For i fly international 6 times a year","Seat design crushed my top of Laptop when person put seat back","2" "2020-01-08T19:35:37-05:00","Mobile","2","review","I have always heard great things about SingaporeAir and was excited to finally get to fly with them. We were disappointed. A few days after we booked our flights they changed our KTM flight departure time which made it impossible to make the flight. They said the would put us up a night in Singapore. They promised cab transfers. The hotel was 2 star, there was no ground transportation. I also ended up getting double charged for a seat upgrade. 3 out of 4 of our flights departed late. None due to weather. The planes were very old with stained carpets and tattered upholstery. On the plus side, all of the crew were lovely and very anxious to help in any way. I sent an email and complained to customer service. No response a month later. ","So disappointed ","2" "2020-01-08T17:51:59-05:00","Desktop","5","review","just amazing, service, drinks, food, presentation , and nothing was too much trouble, we were more than impressed, on the way back my husband had been ill and needed assistance to get to the plane,every thing went with out a hitch, and the lovely young man who pushed the wheelchair was a delight,just wonderful","service so amazing no going back to economy","2" "2020-01-08T10:36:37-05:00","Mobile","5","review","My Wife and I travelled to Melbourne via Singapore and then return, but with a two night stopover in Singapore. The Cabin crew were fantastic, very efficient, very friendly and helpful. The food on board was very good and we were regularly asked if anything else was required, when appropriate. An excellent experience.","Fantastic","1" "2020-01-08T07:12:03-05:00","Desktop","5","review","The flight on Singapore airlines has enough legroom for the international flights that they offer. The tV and movie selection is great but the best part for me is the customer service ! After a debacle with Lufthansa airlines we found Singapore Airline employees that were ready and willing to help. They did everything they could to release us from the Lufthansa flight and get us new flights to make it home Sunday. They were vey patient with us and fought to help us out.","Best Customer Service !","1" "2020-01-08T06:18:15-05:00","Desktop","5","review","No one looks forward to a 13.5 hour flight in economy. We had booked extra leg room, but, as it happens, the flight was fairly empty and so we could stretch out anyway. The staff were courteous and self effacing, the food was reasonable and the toilets were fine as airline toilets go. The choice of films was fairly good, although not quite as wide ranging as New Zealand airways. Overall, a good experience.","Courteous and helpful crew on a quiet flight","2" "2020-01-08T02:30:47-05:00","Mobile","4","review","Despite the full flight, the harassed cabin ctrw is really professional in the way they handle the passengers. Always with a smile and with much patience. I would like to commend one flight attendant (Ms Ku Yimin). Her service with a smile is so pleasing. Well done!","Excellent Cabin Crew Service","2" "2020-01-07T23:26:13-05:00","Desktop","5","review","We flew Manchester to Singapore for a 3 day stopover then Singapore to Sydney. Came back same way without stopover in Singapore. Couldn’t fault airline. On time, comfortable and they never stop feeding you! We took up offer to bid for upgrade to premium economy, which we were successful for Singapore to Manchester flight. Wouldn’t do it again. Very little difference to being in economy. We had booked ( and paid for ) extra leg room in economy and this would have been a better option if you can get it.","Wonderful flights","1" "2020-01-07T23:23:53-05:00","Mobile","5","review","A family trip to Europe. The lounge was lovely and as expected, comfortable and welcoming. The food and amenities were of a high quality. The flight from Brisbane to Singapore was on a relatively new A350 with Singapore’s mid range flight seat configuration. The fit out was new. The staff were welcoming and helpful. The seat was comfortable and clean. The entertainment was good with Singapore options as well. The flight was smooth. Changi airport is a wonder. We transited through with ease. The business lounge was excellent. I would say that there isn’t anywhere other than the floor to lay down. This is probably a move by Singapore so people Aren’t sleeping in the lounge which is smart but I had to lay out a blanket for my son on the floor. It was comfortable and offered showers and high quality food nonetheless. The flight from Singapore to Paris was on an A380. The seat configuration was the original one. The seat and the bed it turned into were the best I’ve been on. I slept for 9 hours with ease. The flight and service were excellent. The meals were pre-organised and were delivered as requested. The food was of excellent quality. ","Excellent","2" "2020-01-07T21:30:28-05:00","Mobile","5","review","First time we used SA. Probably best airline I’ve ever used. Staff unbelievably helpful and friendly, especially with kids, wanting to know age and first names etc. Airbus (sorry but it’s the single storey wide body) was new and spotless. Food reasonable as it was principally aimed at final destination it filled a void. Good choice of in flight entertainment for such a long flight (12 hours). Attendants couldn’t do enough for you.","First time","2" "2020-01-07T21:07:22-05:00","Desktop","5","review","I flew from Perth, Western Australia to London via Singapore. The flight attendants were very approachable and willing to do anything to make the flight more comfortable and enjoying. On arrival in Singapore I had what I thought was plenty of time to change to the departure terminal for the London leg only to find the 1 hour 30 mins was only just enough. As an elderly person I d0 not walk very fast so it was a tight squeeze to reach the departure terminal on time. The flight to London was comfortable, although I did have a business class seat so was able to lie down and get some sleep. Very comfortable. Only thing I can fault was Singapore airlines do not provide pyjamas, although this was overcome by bringing a very light track suit. The food was amazing as I used the “book the cook” option and ordered Lobster thermidor and a sushi bowl that was very tasty and decent sized portions. Would use this airline again without hesitation ","Excellent service along with a comfortable flight","1" "2020-01-07T21:01:00-05:00","Mobile","5","review","Flew on 6 Dec to Delhi .Earlier on, reservations lady recommended I take the individual window seat. One business class seat is probably equal to two or three economy seats,so it was really spacious. The seat was fully adjustable to my comfort. The inflight service is luxurious. I could even order from their cookbook during booking;thermidor lobster was my choice. I was served a drink of my choice as soon I boarded.When meal time came,they laid a white crisp nakin cloth over my tray. Each course was served separately .I felt I was enjoying fine dining airborne . To top it all, I requested for dark chocolates and the leading stewardess Presented me with four n then spoilt me with more chocolates! As usual,the cabin crew were faultless in ensuring the security Of their passengers . For someone like me who feels claustrophobic, the space in business class was a luxury. The inflight service lives up to Singapore airlines name ! Well done . Grateful to my son for blessing me with this experience .","A memorable business class inflight experience on board Singapore airlines","2" "2020-01-07T20:31:34-05:00","Desktop","2","review","Flew from Melbourne to Singapore 20/12/19 & return 6/1/20 in new Singapore Airline Business Class. What a pile of ##$4%5 !! Whoever designed the new seats & entertainment set up should be SACKED !! I have been travelling Business on a good number of airlines last 10 years. Previous Singapore product was excellent ( travelled with them 2 years ago )but recently decided to take the opportunity offered by Singapore ads & try the new product. BIG MISTAKE. New seats are GROSSLY uncomfortable ! You lie straight ( YES) but at a 60 degree angle ! The foot well only allows your feet to go upright - turning on your side is REALLY difficult if you have over size 9 shoes.There is a complicated system to turn the whole seat over to lie down flat , so you have to get out of your seat, do the seat turn by push then pull, , then climb back in . You can't just press a button & go flat from sitting like most airlines .The entertainment system has NO touch screen, just an old style hand held device like the original AVOD of 10 years ago . The navigation wheel is just over one finger diameter with a tiny 5mm central activation button & 4 navigation dials around it. You keep hitting the wrong buttons all the time in the dark & get sent back to start. Trying to select a movie etc is VERY trying. I tried to bash the screen with the hand held control in frustration but the attached cord was too short to get there ! Food was usual standard as was wine etc. Overall however ,don't waste your money. There are LOTS of airlines with a better & more comfortable product & cheaper too.I am seriously considering cashing in my Singapore Gold status points & going with EVA AIR next time.","DON'T FLY NEW SINGAPORE BUSINESS CLASS","3" "2020-01-07T17:22:48-05:00","Mobile","5","review","Business class to Incheon. It was a morning flight. First time on the new plane. Find that the seat seems to be smaller compared to the ones I took previously. Still, the length and position of the leg room is not meant for people with slightly long legs and the slanted angle somehow is not good for long hours of rest should you have a long flight. But still cleanliness and service deserved a thumbs up.","Family trip December","2" "2020-01-07T17:18:53-05:00","Desktop","3","review","Although this airline gets the best airline in the world the last 3 times we have flown buisness class out of Australia to Europe and Singapore have been disappointing. The staff are mostly quite good with an occasional expection. The food was very average and very disappointing. The flavour and the quality was ordinary. The fish was watery and bland. Sweets were unamaginative. Fruit presented in a basket for other passengers as well and you were asked to take what you wanted with your hand!!!!! The bread rolles were ordinary and they preferred you had the garlic bread which looked awful. Cheese was presented without crackers. Quality of choclate poor on one flight. It felt like the cabin crew wanted to keep the bread and chocolates and cheese for themselves to eat or to save momey. On one flight no combs, toothbushes or decent toiletrees in the toilet. All in all not good enough and disappointing. Will try other airlines next time.","Disappointing","3" "2020-01-07T16:21:50-05:00","Desktop","4","review","Business class 1st time business on Singapore.....not as comfortable and as much foot room as Emirates...also missed the bar in the back of the business class section Singapore fill the top floor up with seats","Singapore Air to Cape Town..Business class","1" "2020-01-07T13:54:42-05:00","Desktop","5","review","For a long trip (22.5hrs there and 23.5 hrs return) we chose Premium Economy... We made the correct choice.. wider seats with good leg room... service was excellent food very good with good selection of beverages ... snacks and water where offered ... good movie channels... would / will fly again...","A Long flight from Houston to Singapore","1" "2020-01-07T13:36:19-05:00","Mobile","3","review","The check in and the service on the plane is quite good. Friendly staff and helpful. The seats are average economy seats, short legroom. For better seats you need to pay extra. Singapore airlines has low appreciation for the star alliance god card members, you will not allowed to use business class lounge in Singapore the lounge silver Kristflyer gold lounge is very average with non comfortable seating below average food and drinks.","I won't Flyer with SQ Magazin except the price is right","1" "2020-01-07T13:08:00-05:00","Desktop","5","review","just the best not just in terms of plane but service, entertainment, and overall experience. SIA is the best.","world class airlines","1" "2020-01-07T12:48:45-05:00","Mobile","2","review","Can’t fault the aircraft and cabin crew but their lounges are terrible, Perth lounge is the worst out of All and the male concierge is absolutely arrogant and disrespectful. Food in the lounges are bland and not worth the effort.","Virgin Gold /Codeshare","1" "2020-01-07T12:21:12-05:00","Desktop","5","review","On short flights it is not so crucial how high quality you as an airline deliver on service, but on longer flights it is quite the difference between a mediocre experience and a fantastic one! My trip between Stockholm and Singapore became one of the best ever ...","Excellent quality and service in every aspect - the best flight experience in a long time!","3" "2020-01-07T11:46:31-05:00","Desktop","5","review","outstanding seats, fantastic entertainment system with a big screen , great service - overall best of the best ","THE experience - A380 with Singapore Airlines","1" "2020-01-07T08:30:23-05:00","Mobile","4","review","The cabin service is good with attentive cabin crew. The onboard entertainment was excellent. Food is reasonably good too.","Flight from Singapore to Adelaide","2" "2020-01-07T05:46:49-05:00","Desktop","5","review","As a loyal frequent flyer for SIA, I’m never disappointed with a flight I take with them. It’s difficult to find anything bad so far. I have to mention the fact that the SQ 468 flight used from Sing to Col was a brand new A350 and it felt so good. Almost like an inaugural flight. So it was yet another good flight. Perhaps the only downside maybe the older A380 they used for the SQ 268 from Auck to Sing. That perhaps should get an upgrade or to be used for a different sector.","Nothing’s comes closer to SIA services, offerings & the aircraft’s","2" "2020-01-07T04:07:01-05:00","Mobile","1","review","Very bad service by Singapore Airlines they have cancelled my scheduled flight and give me flight next day. When I have contacted to Singapore Airlines they said we can't help you contact to Virgin Australia when I contact to Virgin Australia they said contact to Singapore Airlines. I have called around 7 times to Singapore Airlines and 4 times to Virgin Australia but no budy help me. They have changed the date and timings also of my flight. I have very urgent work so I have asked to give me the flight accordingly so I can reach on time, they have flights and seats but they asking for extra money I said it's not my mistake but they said you have to pay. I have asked ok give me the flight from Perth to Singapore at 1:10 AM apart from 6:40AM they didn't give me this also, lastly I have asked ok book my seat numbers because I m travelling with kids, they said contact to Virgin Australia I said I already contacted them they said contact to Singapore Airlines. The lady of customer service said I will talk to Virgin Australia then I will call you back but she didn't call me back, everything bad. Very poor service I always book Singapore Airlines for travel but now I will not use it in future and I recommend others also not to use it.","Very very bad Service","3" "2020-01-06T23:03:36-05:00","Mobile","3","review","Have travelled business with Singapore a few times and the service was exceptional. This time my family flew a mixture of Premier Economy and Economy to Perth. I have to agree with other reviews you don’t get much extra with Premier economy. Having said that you did get a bit of extra seat width which is the biggest benefit. We paid for extra leg room for our Sons in Economy and they had great seats when flying in the A380. I think paying for extra leg room is very good value for money on these trips to Australia. However they were not at all impressed with the food offering and snacks. All very limited, unless you like Asian food, you will be disappointed. Also if you happen to be the last to be served as we were on our leg to Perth or as my Sons were on the return today to London, food choices ran out! That’s not acceptable when so much money is being paid. Overall I’m not saying I wouldn’t fly Singapore again, but I’ll be looking at other airlines next time I fly to Australia or that part of the world before I make a decision. As an aside, I also think Singapore IT platform needs updating and spending up. The site is clunky, slow and the app isn’t much better. Look hard at your options before booking. ","Just ok","2" "2020-01-06T15:25:24-05:00","Desktop","3","review","Service as always is good but the chairs are really uncomfortable and seem to be a lot smaller than they used to be. This made for a very uncomfortable 5 hour flight. We paid for the extra legroom but in this flight that meant there was nothing in front and no where to put your belongings. The meals also are not as good as they used to be. I noted they don’t serve salt and pepper anymore either.","Uncomfortable","1" "2020-01-06T12:34:46-05:00","Desktop","4","review","My wife and I travelled to Phuket Thailand via Singapore in November 2019 in business class on Singapore Airlines. The check in process was seamless and our bags were checked all the way to Phuket. Upon check-in we were advised we can use the Singapore Airlines Lounge in Sydney International Airport. The Lounge has is located on the Eastern Part of the Terminal and has a great view of the long runway, the service in the Lounge was good but my wife had to wait at the buffet for staff to replenish the scrambled eggs. The staff were very professional and cleaned the tables frequently. We travelled on the B777-300 Aircraft and the business class seats are bit tired on this aircraft and also the seat when it is in flat position you have lay on an angle, if you like to watch TV. It did gave me a sore back and I had to get up an go for a walk every hour, which is not a bad thing on a long flight. The crew were very courteous and had attention to details. The service was faultless and the crew met every need in flight. When it came to make the bed, the crew had to help us as this is different to the seats on Qantas or Emirates, where you can make the bed by push of a button, where the Singapore Airline seats is manual click and the back folds into a bed. Which was new to us. Once we arrived in Singapore we changed the Terminal and our next flight on Silk Air was also good experience. We used the Lounge in Singapore and it was nice, the food was good and service was good, Lounge was clean and plenty of seating and the atmosphere was really great. Our flight was at dinner time and I had dinner on Silk Air and their meal service was exceptional. On our way back, we travelled on A380 and the seats are newer but it is the same uncomfortable seats when in a bed position, I think Singapore Airlines should really listen to the customers and do something about the seats. As Business class is a major reason why we travelled in Business class, so we can rest and get some sleep on the long flights. I would definitely will travel with Singapore Airlines again but maybe not in Business Class. Positive: Service, Lounges, Food Negative: Angle seat when it is in a bed position, uncomfortable","Great Service but Average Business Class Offering","2" "2020-01-06T12:02:09-05:00","Mobile","3","review","Crew were absolutely wonderful both flights I have to point out but premium economy is just not worth the additional expense. The food served on both flights was really poor quality. The seats had slightly more room but really very little difference in overall comfort to an economy seat. No boarding priority- only benefit was early check in which was helpful so I could explore Changi airport without lugging my suitcase. To be perfectly honest I wouldn’t choose to fly Singapore Airlines again after this trip.","Not worth paying the extra for Premium Economy ","2" "2020-01-06T10:24:08-05:00","Desktop","5","review","Flew to Australia with Singapore airline from Manchester. very friendly staff and good service during the flight. Had a minor issue with size of hand luggage, had to check this as the first flight was to Amsterdam and they would not let us carry this with us.","Extremely pleasant flight","2" "2020-01-06T05:27:14-05:00","Desktop","2","review","- Asked for extra pillow. No reply from the crew if it is available. - Asked for Peppermint Tea and the reply i received: Peppermint Tea is only available in Business Class - Asked for warm water, cold water was served. - Pre-order items from Kris Shop, no proper carrier was given. Lucky i have a bag which is big enough to keep the items.","Bad service from SQ","3" "2020-01-06T04:46:24-05:00","Desktop","5","review","90% of my international flight was using SQ. They have nice and comfortable connecting flight. Their aircaft always up to date and brand new. The Flight attendance service always the best. This is my first choice airline","The most reliable and comfortable airline","2" "2020-01-06T02:28:58-05:00","Mobile","4","review","New aircrafts, very wide seats with a lot of space. Very good quality of food and we got a a lot. No trays very personalized service. One thing, again a bit unorganized during service. Cabin crew is not talking to each other. Do not order lobster, not very good at all, mostly god champagne no lobster and quite soggy. ","Very good service ","1" "2020-01-06T00:26:21-05:00","Desktop","5","review","Singapore Airlines was extremely efficient at getting over 200 people & all of their luggage to transfer from one airplane coming into Singapore to another going to Bali in less than 30 minutes!","Very efficient operation","2" "2020-01-05T19:20:38-05:00","Desktop","5","review","Singapore airlines is almost is par with Emirates. Food is excellent and they have a very good choice of Chinese, Indian and Continental cuisines.Service is good and quite fast.","ALMOST ON PAR WITH EMIRATES","2" "2020-01-05T13:07:20-05:00","Mobile","4","review","We use them regularly for our flights from South Africa to China. Prices are competitive and the service is good. Layovers are also not that long. Airport in Singapore has lots to do if you are caught in a long layover. ","Singapore airlines","2" "2020-01-05T12:05:29-05:00","Mobile","4","review","Packed. Flight was full. Check in, swift. Boarding process, orderly. Cabin crew, friendly. Cabin itself including toilet, clean. Comfort, alright. Food, alright (alcohol available on board). IFE, very good. Luggages, handled well. ","Clean, comfortable ","1" "2020-01-05T11:22:48-05:00","Desktop","5","review","Faultless service, friendly staff combined with very roomy seats and brilliant food. From priority check-in to the business class lounges our experience was marvelous .","Great seats and fantastic cabin service on two long haul flights","1" "2020-01-05T10:57:25-05:00","Mobile","5","review","First time I have flown with them, very very impressed with the courteous service, food voices & meals as well as onboard entertainment. Way and above my experiences on any other airline.","OUTSTANDING SINGAPORE AIRLINES","1" "2020-01-05T07:31:50-05:00","Desktop","3","review","This is the first time I'm rating SQ as 3. Generally everything were great: A330 aircraft (2-4-2 configuration), entertainment system for a 3h40m flight, food was fine. I bought the forward zone seats (32H&K)at the window, well-worth it as it was quite a full flight, so we had a comfortable seats, except the passenger in front of us, put his feet on the wall of the bulkhead - so gross! My husband sat on the aisle seat - twice the young air steward dropped the cups on the floor and once it spilled on his pants. I know the aisle is quite narrow, well they should be trained well enough even for a night flight. I hope this is an isolated case, as most SQ flights we took were perfectly fine.","Service is not as good as usual","1" "2020-01-05T02:03:18-05:00","Mobile","2","review","Recently flew Singapore Airlines. Food was so bad we ever ate anything. Silk Air from Singapore to Phuket was lovely so couldn’t understand the drop in standards.","Terrible food","2" "2020-01-04T23:20:17-05:00","Desktop","1","review","I had the most horrifying experience on business class Singapore Airlines on flight SQ218 on 2 December 2019 from Melbourne to Singapore (night flight). the passenger seated behind me had required special assistance to manoeuvre and navigate around his seat, the passenger was a ill person whom was get to the plain by wheel chair, and he was not accompanied by any one. any crew members knowing that the passenger need a special assistance, should have been more attentive and either move him right away, or seated him in an area with single sits (not in the double sits). in the middle of night while every single passengers were already in bed and fast sleep, he asked the crew members to make his Bed. the crew member decided lean him back to the edge of my bed whilst making his bed? poor passenger could not stand up properly so he fully bend to my bed with his hand gripping the edge of the bed to keep himself steady. I woke up with a strongest, horrible cough noise in my face, I got up open my eyes shaken, panic didn't know what is going on? find out his face nearly close to my face and his hand was gripping the edge of my bed. as a matter of fact it was a invasion of privacy. I was on tears turn back find out the crew member was making this ill passenger's bed. she settle him down to his bed and they started to comforting me? when I complained to them they were apologetic offer me a herbal tea (Chamomile tea)to calm me down? this passenger was coughing so loudly it was impossible fallen sleep again? I complain with tears in my eyes again and asked them to move him the back of the plain plenty of sits were empty/available. the passenger was only moved towards the end of the flight, where most of the experience for me had already been tainted. I lodge a complaint to Singapore airlines office, I was disappointed at the false/incorrect information that crew members have been given to their customer affair manager in responding to my complaint to justify their own position. I had a reply from their Customer Affairs Manager Singapore Airlines via email, not even had a curtesy to call to talk to me find out about story of this incident. Being a business class paying customer, I am so disappointed that the staff didn’t make more of an effort to make the trip more comfortable and pleasant for all. left a message twice after the email, still waiting for some one to call me? am I going to use Singapore Airlines Business class in future?? never? am I going to recommend this airline either Business Class or Economy to others never ever.","Horrible/nightmare disappointed","7" "2020-01-04T20:08:26-05:00","Desktop","5","review","Cabin crew were, as usual, very hard working on this busy night time flight. Pleasant smiling helpful cabin crew can make or break your experience. Check in with Singapore is always super efficient as is baggage handling.","Excellent service","1" "2020-01-04T15:43:00-05:00","Mobile","2","review","What a shame, New Years Eve flying from Singapore to Brisbane.We have never had such awful food and mediocre service from Singapore Airlines - usually our favourite.","Dissapointing food and service","1" "2020-01-04T06:32:52-05:00","Desktop","5","review","We flew from Singapore to Heathrow and the staff were so pleasant. Had such a comfortable journey! Had pillows, blankets, offered people empty rows to sleep in. The staff also often walked around and seen who was awake and offered drinks or snacks. So lovely and a great flight!","Christmas trip","2" "2020-01-04T02:06:30-05:00","Desktop","1","review","We had an absolutely horrible experience, basically stranded in Krabi told by staff to organise our own way to Phuket within 3 hours when it takes 3 hours to get there (so near impossible). There was no confirmation sent by Singapore Airlines to Scoot so our names were nonexistent on the flight. We were told by staff that nothing could be done from their end. Two and half hours sitting at the service desk, while reading signs saying it was already overbooked made us realize there was no chance we could return home to Australia as planned. Pulling our hair out and going around in circles calling every possible company (Singapore used Scoot who then used silk airlines all of which are affiliated with one another). We got to Singapore to be laughed at in transfer D and told go online at terminal C, when informed to lodge a formal complaint when we arrived at Singapore. The communication and customer service was the worst we have experienced on an airline being travellers utilising various companies across the world, we would never use nor recommend Singapore Airlines","Do not fly Singapore Airlines when linked","3" "2020-01-04T01:06:29-05:00","Mobile","3","review","One of the main reasons I booked Singapore Airlines was because they operate the new Airbus A380 on London to Singapore & Singapore to Sydney routes. They are supposed to have more leg room, back support, adjustable headrest with foldable wings. I also paid a premium to fly this airline & booked direct with them. However I was very disappointed to be traveling on very old aged A380’s instead. No touch screen entertainment, old bucket seats not comfortable & to be honest these old aircraft’s need a total refurbishment. Where is the new A380 fleet? Well out of 4 flights on A380’s we were lucky to experience the last flight on a new aircraft finally Singapore to London. On the positive side Food, service & cabin crew was absolutely fantastic. Food & Beverage Service takes too long. 23.45 take off, 01.00 still not a drink or food. Such late flight they should rush the service so the passengers can get some sleep. I also found no salt & pepper in food tray & if you don’t ask they won’t offer tea/coffee even there is a coffee cup on the tray & milk. If I have known that I was traveling such long distances in old aircraft’s, my choice of airline would have been different. ","LHR-SIN-MEL-SYD-SIN-LHR","2" "2020-01-03T23:50:04-05:00","Desktop","2","review","After having heard so many good things about Singapore Airlines over the decades, I came away really disappointed with my experience on Singapore from LAX to SIN and then on to SYD. The check-in experience in Los Angeles was poor. We arrived at the airport early on a connecting flight with a different airline, but because check-in didn't open until 2.5 hours before departure (even for business class) we had to spend 3 hours sitting in the cafeteria area of the crowded Tom Bradley terminal with nowhere to sit. Check-in was really subpar. As so many others have mentioned, I found the seat quite uncomfortable. In seat mode, there is very limited recline. The leg rest is only wide enough to support one leg! And it extends only a small distance before your leg hits the seat in front! Very poorly designed. The foot cubby option has you sitting on a weird, uncomfortable side-angle to both the entertainment screen and the tray table. While in bed mode, things are marginally better, but not by much. The seat width is great, but because of the seat's short length you have to sleep on your side on a very firm bed. This becomes rather uncomfortable after the first 3 hours, of a 17 hour flight. The blanket is far too small, covering my legs or my upper body, but not both (I'm 5'11""). To try and get comfortable, I ultimately found myself sitting on the seat in bed mode, with my legs crossed out in front with pillows propping me up. And although there are lots of small storage options for things like water bottles and headphones, there's really no where to store your larger items like shoes, carry on bags, laptops etc. I found myself cuddling up with them or putting them in the overhead locker. All in all, although it looks large and plush, the seat is dysfunctional, uncomfortable and in my experience, one for the worst out there. The flight attendants were very friendly throughout but their training lacks. Again, compared to other airlines, I found the service rather unpolished. Nobody offered to make my bed, or put it back into seat mode. I was left folding my blanket myself in front of a flight attendant. The delivery of the meal service was odd. The table wasn't set like on other airlines. Rather, I was handed full glasses of water and wine delivered directly from the galley to my table, rather than having both glasses placed and filled at my table from a bottle. The food itself was all over the shop. One meal was average. One was absolutely outstanding - the best I've had on an airline. While the light refreshment on my second sector was simply inedible and the worst meal I've had on any airline in any class. From LA, we were served a very quick light supper after take-off where it felt like the flight attendants were trying to get the whole thing over with as quickly as possible. The next and largest meal service was served about 8 hours into the flight, with the whole cabin effectively woken in the middle of the night. And then to my complete surprise, there was not additional meal service for the next 8 hours!!! Nothing. And NO breakfast.. I was starving, and on a 17 hour flight found this simply unacceptable. When it became apparent to me that there would be no other meal service - about 45 minutes prior to top-of-descent - I raced to the galley and asked for something to eat. I was offered soup (no bread) and a yogurt parfait. Again, everything about the meals services was just odd. In terms of amenities, there was very little indeed. No pyjamas. No earplugs. No toothbrush. No toothpaste. Only slippers, socks and a thin eye shade. In fact, you receive much more in economy on most other airlines than you do in Singapore business. The entertainment system was very good. Very easy to use. Plenty of great movies and TV shows which I really enjoyed. And the screen was large and excellent. But overall, I found the Singapore experience noticeably inferior to that of other airlines in the region, like Qantas, Cathay Pacific and even Delta who are supposedly ranked lower. Unfortunately, it really does feel like Singapore has taken cost cutting in Business more than one step too far, to the point where it felt like an average Premium economy experience in a large, awkward, uncomfortable seat. I'd like to say otherwise, but I won't be flying them again.","Disappointingly average","4" "2020-01-03T21:32:32-05:00","Mobile","1","review","We travelled to Sydney via Singapore using this airline which I’ve always believed to be a world class service and have been nothing but disappointed with their incompetence. They managed to forward all 4 of our suitcases to Sydney when we were clearly staying in Singapore for a few days to break the trip up and then made us waste over 12 hours getting the suitcases back!! First the staff at lost and found at Changi airport advised us they had retrieved the suitcases from the connecting flight to Sydney that day after we told them that our suitcases were not on the conveyor belt at the baggage reclaim and agreed to send them direct to our hotel which was airport side, in a few hours. After almost three hours plus they bought what we believed were our suitcases to our hotel only to realise on sight that they were not!! We then had to go through the process of going back to the airport and speaking to staff at the information desk to get them to find out what was going on as we had given the member of staff at lost and found our original baggage tag numbers, names and hotel details via a form which they completed and provided us with photocopies of the baggage tags we had given them so they could match them to our suitcases. We were then told we would have to go back inside the terminal and speak to the lost and found which involved getting clearance from customs and our passports. A very kind lady named Fawzea Ali who was the supervisor at the information desk at Changi airport assisted us through this process and we finally established that our suitcases had been inadvertently sent to someone else at the holiday inn hotel which was a distance from Changi airport and would need to be picked up and redirected to our hotel!! You simply could not make this up and the simple task of matching baggage tag names and numbers to suitcases was poorly handled by the staff at Changi airport and Singapore airlines. To say we were upset and frustrated was an understatement as after 14 hours of flying we wanted to shower and change into fresh clothes. We also had gifts we had purchased for friends and family which we could not give to them either and had already wasted almost 7 plus hours trying to get our suitcases back!! Finally our suitcases arrived over 10 hours after we had landed and one of two days we had in Singapore were wasted. We phoned Singapore airlines customer service that evening and explained what had happened and how frustrated we were at their lack of due diligence and incompetence. We suggested they offer recompense for the inconvenience and more importantly the loss of one day of our two in Singapore and they said they would need to look into it and establish why this happened before they could consider any form of recompense and this could take a few days??!! Few days to establish mismatch of baggage tags to suitcases for three individuals?! Seriously? Anyone would think they were investigating a theft or some other heinous crime!! Now on our return flight from Changi airlines after almost three weeks of travelling around Australia we find that Singapore airlines have now managed in their wise wisdom to allocate seats on our return flight to Heathrow in such a way that we cannot get three seats in a row!! This is after going online to check in 20 minutes after the window opened! Why would Singapore airlines allocate seats in such a way as to break up a family of three and let those travelling in pairs or singles have precedence?? Surely with a plane this size they can manage the allocation of seats better? The whole experience with Singapore airlines from start to finish has left us frustrated and completely dissatisfied with the service provided and we will definitely not use this airline again or recommend it to family and friends who travel frequently all over the world including ourselves. Shame on you Singapore airlines, you are not a world class service in our humble opinion and other airlines such as Emirates and Qatar are far better on long haul flights than you. You have so far failed to deal with our complaint lodged with your customer services whom I’m told are based in Phillipines and offered nothing to redress the loss of time and frustration we have had to suffer in dealing with your incompetence and lack of due diligence as well as poor level of customer service. ","Catalogue of problems from start to finish","5" "2020-01-03T16:45:45-05:00","Desktop","3","review","My husband has a medical problem which means he needs an aisle seat. Every time we fly Singapore, we are allocated a window and the middle seat, in spite of requesting an aisle seat. Usually we can change this when we book in on line. This time we could not do that, even though we tried as soon as bookings opened, so the concierge at the hotel rang them and asked for us. He was told they could not help us because we had booked through a travel agent, the plane was full and no change was available. We have flown to Europe with Singapore and are frequent flyers, but we then decided to change to Qantas for our next visit to Europe and will no longer fly with Singapore.","Disappointment at request","2" "2020-01-03T05:07:42-05:00","Mobile","1","review","As a first time long haul flier, I found this airline appalling at providing clear and proactive information about how to book free seats, when and how to check in and in flight when the meals were to be served do we could plan when to sleep. The airline mobile phone app failed to allow a check-in, we were requested to print off paper check in papers at our inconvenience but these were never needed. The crew were friendly, mind you.","Appalling lack of basic booking information","2" "2020-01-03T05:05:43-05:00","Mobile","2","review","Flight and cabin service was ok but the airline damaged by Samsonite lugguage. Their agent kept rescheduling baggage repair then said it could not be repaired even though they said it was a simple fix during the eventual pickup. I have demanded they return by baggage but they are ignoring me. Now i have no baggage and no money. Pretty much feel robbed. Am still trying to get in touch with them. I think they are hoping it is so inconvenient that I will simply forget it.","Singapore Airlines SQ973","1" "2020-01-02T23:25:49-05:00","Desktop","5","review","I am happy to fly with Singapore Airlines any time, especially when taking several 10-hour flights in a row. Remarkable service on board. Flights on time.","Convenient Economy Class","1" "2020-01-02T23:07:12-05:00","Desktop","5","review","Our first experience of Singapore Airline did nit disappoint. Premium economy was so comfortable, seats spacious, entertainment choices good, food excellent and the cabin crew were excellent. A really good travel experience","Great flight experience","2" "2020-01-02T20:17:19-05:00","Desktop","4","review","The flight took off exactly on time, as you would expect from a top notch international airline.The staff were accommodating and helpful as usual. Food and drink was acceptable,not outstanding by any means,but A.O.K. - better the most.","Consistently good airline,friendly,polite in flight stewardesses.No problems inflight.","2" "2020-01-02T19:47:53-05:00","Desktop","5","review","Flew from Singapore Frankfurt. Some time transit then flew to Newyork. It was lovely flight in my life.Fantastic service of aircrew. Pretty nice space to seat in.Good food, nice drinks. All the aircrew hospitable attentive and very clean.Most of the time aircrew attention in service. I will fly again with Singapore airline with premium economy set. Its Great, Excellent.","Best airline -Singapore Airline","2" "2020-01-02T16:18:30-05:00","Desktop","5","review","This is the best airline in the world, or maybe I'm just biased :) As a Singaporean, I am proud that our airline always makes it to the top of the list. Well, it is definitely not hard to see why. From the check in, to the lounge, to the cabin, the whole flying experience was top notch. We had a few check in counters dedicated to business class passengers, boarding was priority for us, seats were extremely comfortable with ample legroom, lots of in-flight entertainment, crews were friendly and helpful, the food (there were a few courses including dessert!) was nicely plated and to-die-for (we can choose our meals online prior to the flight), toilet was well stocked with mouthwash, toothrushes, body mist etc and everything was EXCELLENT. You will not surely not regret flying with Singapore Airlines, because they are the best for a reason!","Best airline in the world, no doubt!","2" "2020-01-02T16:15:03-05:00","Mobile","5","review","as compared to other long range flights, I have to mention SIA as the top choice to travel within Asia","Great way to fly","2" "2020-01-02T12:21:32-05:00","Desktop","3","review","A better than most airline... I woud say ona par with Emirates to be honest.. loved the singapore slings in economy class and the food is about the same as emirates to be honest... biggest plus... you don't traansfer through Dubai.. personally can't stand that place for transfers! Other than It's a sexist misogynistic city with a horrific human rights record, it's also huge and hard to find gates!","better than most...","1" "2020-01-02T11:16:33-05:00","Mobile","2","review","Travelled in PE class thinking I would receive slightly more luxury for this long haul flight having flown this class with other airlines, however was very disappointed. No amenities kit unless you ask for it which consists of socks and toothbrush with no earplugs or eye shades and the seat itself very uncomfortable with restricted leg room once seat in front reclined. May as well saved the money and flown economy class 😂","Not worth the money","2" "2020-01-02T04:31:39-05:00","Desktop","5","review","Fantastic new plane and great service throughout. Love the Singapore Sling and food was tasty and fresh. Good legroom and excellent entertainment system. Only gripe is that the alarm to call airline staff was very loud and woke me up repeatedly when sitting at the back.","Fantastic airline","2" "2020-01-02T01:20:56-05:00","Mobile","4","review","The flight from Perth to Singapore was good, not so much the flight back. I asked for a glass of water and never received it - and they stop you from taking sealed bottles of water on the plane (which they allow when flying from Australia so not sure why they don’t allow it flying back). Food on the return flight was very ordinary - couldn’t eat half of it. Even the bread roll was unappealing. Not impressed with service or food on the return flight.","Lacking in service","1" "2020-01-02T01:17:03-05:00","Mobile","5","review","Singapore Airlines is my preferred airline when travelling internationally due to its reputation and alliance with Virgin Australia. Service on this flight was great, food was delicious and plentiful - nearly too much food. Comfy seats, pillows and blankets included. Sound using the provided headphones isn’t great, good variety of entertainment options.","Great service and food","2" "2020-01-01T23:23:14-05:00","Desktop","5","review","We flew Sydney - Copenhagen via Singapore. Probably our best so far. We had leg space both legs, however on the second leg there were fewer passengers so passengers were able to lie down on vacant seats.","Singapore airlines","2" "2020-01-01T11:29:10-05:00","Desktop","5","review","Was great, I usually fly business or first class, but this coach was fine. Was comfy food ok..would fly them again","India, Singapore, Cambodia, Vietnam","2" "2020-01-01T11:19:32-05:00","Mobile","5","review","The new SQ A350-900 is excellent and business class is fitted very well. We preferred these seats much better than the business class seats flown earlier in 2019 to LosAngeles nonstop from Singapore. All equipment, inflight entertainment and service quality were excellent. Food choice was a bit odd, with two of the choices being “curry” type and third being scallops which we both do not have. Nonetheless I enjoyed the fish curry, remarkably good, although not in a curry mood after seven nights in Srilanka. ","Excellent ","1" "2020-01-01T07:46:47-05:00","Desktop","3","review","In our recent trip to Tokyo, we were flying with Singapore Airlines again and it was an old Boeing 777-300 ER aircraft (I will discuss that shortly). While check-in was smooth in Changi Airport, the flight was delayed due to the ""late arrival of the aircraft"". It was delayed by 30mins. But somehow we managed to touch down in Haneda Airport just with a mere 5 mins delay, and the pilots did a great job. Both taking off and landing were perfect and so smooth and you won't actually feel anything. Kudos to the team! Next, the aircraft was old though it was supposed to be a retrofitted version. Seat was generally ok as we sat in the ""forward section"". The in-flight system was old, slow and kept hanging from time to time. Remote was also insensitive and the flight path display was ""2D"" and look dated. The contents were somehow quite limited too. As for the food, it was average but not hot when served. The crew were friendly, attentive and did a great job, walking around constantly to serve drinks and clear the used cups etc. Overall, the flight was satisfactory though can be better. Return flight: On our return flight to Singapore, it was an airbus A330-300, it was a better and newer aircraft as compared to the boeing 777. Seat and legroom were fine and inflight was better than the boeing 777 though can be better. The flight left on time from Haneda. And again the pilots did a marvelous job, smooth took off and landing and in fact arrived at Changi about 20mins ahead of schedule! As for the food, there was no choice as the more popular item ""Japanese set"" were all given out and many had to accept the other only option. I noticed some passengers didn't take but requested for instant noodles (either they didn't eat spicy food or pork). Food was average but the ice cream was yummy! Cabin crew was overall friendly and attentive and polite (especially the Japanese crew who kept apologizing and thanking to accept the only other set meal). But the leading stewardess was not too friendly and when we asked about the collection of our purchased item (we did the order online) when announcement that Krisshop was available, she seemed impatient somehow and responded ""wait for my colleagues to finish their work first"" and walked off. Perhaps she had a bad day or being frustrated with some other passengers? Hmm, is that the ""right"" or ""political correct"" answer? She could be more tactful and told us that her colleagues would follow up in a while after they had finished with whatever they were doing. But the crew who later brought us the item was friendly and smileful though. In both of these flights, there were ""hits and misses"" in the inflight system, seat, food and cabin crew service. But as for the pilots, they were doing a great job for these 2 flights and credit and compliments must be given to them! I hope SIA will seek to improve and not being complacent and taking their passengers for granted, and if not, they will soon be overtaken again by other leading airlines!","Boeing 777-300ER Old Aircraft!","3" "2020-01-01T07:32:53-05:00","Desktop","5","review","Numerous round trips Manchester - Houston in economy all consistently as good as it will ever get. Two full meals and a mid flight snack better than the journey’s end fare supplied by other airlines. The roast turkey on Christmas Eve was worthy of a good restaurant as was the later meal. The cheapest and best every time. Good service from checking in to getting off. Brand new planes, better seats, excellent service. I doubt the authenticity of some of the “reviews” I’ve been reading. I cross the Atlantic frequently with a cross section of airlines flying into various hubs. Singapore Airlines economy is better then premium economy in any of the competitors I’ve tried. ","The best by a long way","1" "2020-01-01T06:37:02-05:00","Desktop","5","review","Ample leg room, attentive staff, food and drinks excellent, would be my 1st choice of airlines to use again","Perfect journey","2" "2020-01-01T00:30:45-05:00","Desktop","1","review","We hoped to have a more than decent flight on 10 Nov (A 380, premium economy), but were very disappointed. The seats were barely reclining (so where is the 'premium' despite the price?), and service was really poor. The food was horrible (something that might have looked like chicken, breakfast cold and bad coffee etc), service hasty and not reaally friendly. I will never fly Sngapore Airlines again unless I have no other choice.","quite disappointed, never again","4" "2019-12-31T19:45:30-05:00","Desktop","5","review","We flew Silk Air on 1/1/20 and what a delight. The plane was lovely, heaps of movies. The food, chicken was fantastic. The ice cream just great too. A bit rough coming down but pilots did a great job dodging all the big clouds. The stand out was the SERVICE. The guy we had he couldn’t do enough for all of us in business class. Whether covering us up with the blanket, laying the food out and cleaning up was done to perfection and NOTHING was too much trouble.","Mr Grahamme McDougall","1" "2019-12-31T18:58:06-05:00","Desktop","3","review","I traveled with my family to Singapore for Christmas Holiday . The trip ,the food and the hotel in Singapore were excellent and we returned with excitement. We arrived at the airport 4 hours before departure . The staff in the counter did not allow us to change to an early flight even though they have a lot of vacancy in the early flight. The staff in the gate changed the seat of my son with the excuse of putting us together. Instead he separated us in two areas. My wife was quite angry with the arrangement and I did not like to be tricked. They could upgrade the other passengers to business class cabinet in case of overbooking because the cabinet for business class was empty. The staff in Cathay Pacific would definitely do such an arrangement. Otherwise, they would ask for change of seat with honesty and courtesy. Stupid!","Excellent airline with inexperience staff","2" "2019-12-31T11:57:57-05:00","Mobile","5","review","The plane ride was excellent, new plane what a difference. The lay down beds were excellent. The selection of movies great. The staff well deep and very very courteous. The food again excellent. The airline unlike others don’t scrimp and save like other airlines especially in Oz. It’s a pity a few other airlines are not the same? ","Mr Grahamme McDougall ","1" "2019-12-31T07:54:22-05:00","Mobile","4","review","Lots of good food and amenities. Their menu even said that they provided earplugs and eye masks. Food was normal for SQ standard - meaning there's a lot of food. It was my first time sitting on the upper deck and it was not bad. ","Two story plane, comfortable ","1" "2019-12-31T06:07:02-05:00","Desktop","4","review","Our night flight back from Narita was about 7 hour and 40 mins. My children didn’t like flying and I was a little concerned if we were able to cope with the flight. There were not many movies to watch in the plane compared to one of the airlines from the Middle East which offered the full episodes of franchise movies such as marvels, DC, Star Wars, etc. Thankfully we were able to sleep and rested well after spending about 2 hours watching a movie and taking a meal in the plane. When I got up, to my surprise, we were about to land. The landing was very smooth and effortless. It was a pleasant flight for us, thankfully. We also enjoyed the Haagen dazs ice cream served during the meal.","Smooth flight and good landing","2" "2019-12-31T05:11:13-05:00","Mobile","2","review","Singapore Airport and airlines rank amongst the best so obviously expectations would be high. Facilities wise, the plane is fine however can't say the same about the crew. They lack finesse and can't speak standard English. Service standards are below par and staff lacking warmth, almost mechanical. Food is sub standard too. Not money's worth.","Disappointing and Below Expectations","2" "2019-12-31T03:52:47-05:00","Desktop","5","review","Flew business class from LA to Tokyo (Narita). Food, service and fully lay flat beds were amazing. Widest seats in the industry. LAX Star Alliance lounge was very nice. The ANA business lounge in Tokyo was average. ","Top notch service","2" "2019-12-31T03:13:10-05:00","Mobile","5","review","Fly from Singapore to Melbourne for my family holiday trip. Singapore airlines, absolutely awesome. Crew are very efficient, polite and helpful. Provide delicious meal and seats are comfrontable. Look forward to my next SQ flight to NZ in Feb 2020 for my next holiday trip. I will definitely continue to fly SQ.","Awesome ","2" "2019-12-31T00:48:45-05:00","Desktop","5","review","Went to Perth to visit my son, flew Singapore Airlines, absolutely brilliant. Very efficient, courteous, and helpful. Food good, seats comfortable, will definitely use them again","Holiday","1" "2019-12-30T23:55:11-05:00","Desktop","5","review","While only a short 45 min flight from KL to Singapore we flew on their newer A350 aircraft and this is a very nice plane. The flight was smooth and service was great as per usual with Singapore Airlines - shame the flight wasn't longer...","Great flight everytime","2" "2019-12-30T22:07:36-05:00","Desktop","5","review","was lucky enough to get a whole middle row to myself on my return flight from Shanghai to Singapore, and excellent service from the steward/ess as well","had a whole row!","3" "2019-12-30T21:43:48-05:00","Desktop","5","review","flight from singapore to shanghai was smooth, aboard the new plane - leg space was the same, but the new touch screen entertainment system was pretty cool","smooth flight","3" "2019-12-30T21:41:51-05:00","Desktop","5","review","I was so impressed by this airline. From the flight attendants to the food and overall service. Everything was exceptional. It made my overseas experience that much better. The flights are long when travelling from New Zealand to Europe but the in-flight entertainment made the journey go that much faster. For a first time traveler I even managed to get some sleep on the flight. As far as price goes, I found Singapore Airlines extremely competitive in terms of value for money. I would definitely fly with them again.","The best flying experience","1" "2019-12-30T21:01:02-05:00","Desktop","5","review","As a frequent traveler based in the UAE Singapore Airlines won my Loyalty from the first flight in 2017 en-route DXB-SIN... Since then I have always flown SIA only wherever they operate in addition to being their KrisFlyer happy Customer Their Best Strength is Service delivery which one can tell a lot of thought and importance has been placed in ensuring it's seamless delivery all the way from their Airport hub Changi, Lounges to the Onboard Experience - Above All is the Singapore Cabin Crew team who have defined the art of service by making their Customers feel it's their Privilege to Serve You...!!!","Effortlessly 5-Stars and Beyond...!!!","1" "2019-12-30T20:20:13-05:00","Desktop","5","review","We had a fantastic experience with a super-friendly and professional crew from Singapore and Zurich. We had the best time during a long 13 hour flight. We wish all the crew members a nice New Year‘s Eve in Zurich, away from their families... Take care & have a good time! Special thanks to the crew, who was very helpful with us and our children! #bestcrewever","Amazing Crew - Fantastic Experience","2" "2019-12-30T17:04:16-05:00","Desktop","5","review","If you love winter, than visit Canberra and do stay at the farm especially at 1175, Towrang Road, Goulburn. Owner is a wonderful lady. Furthermore, go to Snowy mountain with kids, they love the snow.","CANBERRA","2" "2019-12-30T16:27:45-05:00","Desktop","5","review","Used to fly SIA with Boeing 777 that was getting dated. Had web checked in 48 hours before flight to get good seat. Was lucky that there was no one seated between my wife window and my aisle. Our flight was delayed by about 45 minutes due to runway traffic. But the flight was so comfortable and so much space and comfort. The entertainment was so good, I was able to watch 2 movies. Food is like all airplane food, nothing fantastic. Flight attendants were so efficient in delivering SIA brand of service that is so excellent. Will surely fly SIA again.","The Boeing 787 Plane with SIA Brand of Service","1" "2019-12-30T13:46:07-05:00","Desktop","5","review","The flight was out standing, on time, the cabin crew exceptional, dealt with a medical issue it compassion and professionalism. Couldn't recommend this airline any higher, other then to say , I will not travel internationally with any other,","The best ever !!!","1" "2019-12-30T11:50:17-05:00","Mobile","4","review","There was a total of 1.5 hr flight delay due to traffic congestion at destination airport. It was initially announced to be 20 min delay. During the second announcement, passengers were told to get food with their boarding pass from a cafe located at the far end of the waiting area about 200m away since it was lunch hour which we should have our meals on board soon if not for the delay. Hundreds of us made our way to the cafe. Some elderly limped their way there too. To our disappointment, the food wasn’t ready at all. It took at least 5 min to prepare noodles for the first 2 passengers in the queue. They could have served sandwiches which were faster to prepare but instead we were told that we couldn’t choose from the menu. Many of us left the queue to buy our own light refreshments since there would be food on board. Poor arrangement by SQ.","Poor meal arrangement due to flight delay","2" "2019-12-30T11:32:51-05:00","Mobile","4","review","I’ve booked the tickets 2 months in advance and the price was almost halved compared to last minute (3 weeks before flight date) booking. Paid extra for seats selection: As the flight was only 2h and I was seated at the last few rows, I was served the meal among the last. There wasn’t much time before landing hence the crew tried to serve quickly and spilled some juice on my “table” without noticing. But it’s commendable that she had not forgotten to smile despite working under pressure and also a few passengers were asking for additional drinks and sauce while she was in a hurry to serve my row. Perhaps SQ could arrange to serve the meals from each section instead of what seemed like one cart serving from the first to last row. Anyway the inflight entertainment and meal were good.","Smiley crew","2" "2019-12-30T10:35:24-05:00","Mobile","5","review","For the first time I spent a little extra and flew premium economy. If you can afford that bit more I would highly recommend it. The service in this flight was excellent, they were super efficient and friendly.","Fantastic service","1" "2019-12-30T10:25:14-05:00","Desktop","2","review","The flight staff were all very kind and helpful. However on our flight from Singapore to Auckland we were allocated the wrong seats -oxygen was fitted on seat in a row away from seat numbers -however we were moved to the seats by it. The main problem was with the organisation for the oxygen -we repeatedly asked if it was being provided to enable my husband to fly, we were passed through various departments as he only had a 'fit to fly' two weeks in advance. We ended up paying for the extra seats/for oxygen the day before the holiday started. It was very stressfull. ","Travelling with oxygen","1" "2019-12-30T06:49:26-05:00","Desktop","5","review","Amazing services , being a PPS member i am always treated with best of everything , staff courtesy beyond expectation , choice of food , drinks are amazing. cannot forget the services offered . the pampring is truly Royale.","THE WORLDS BEST AIRLINES","2" "2019-12-30T05:00:43-05:00","Desktop","5","review","Excellent from booking to arrival. Amazing staff at all parts of my journey, nothing too much trouble.","Cannot be faulted","1" "2019-12-30T05:00:21-05:00","Desktop","5","review","Was expecting very good service but even in economy they exceed expectations with the service, cleaning the toilets on very regular basis, good food, many smiles and new planes with excellent entertainment system! keep it going!","Amazing airline still delivering excellent service","2" "2019-12-29T23:02:13-05:00","Desktop","5","review","This airline is simply outstanding. The service, food, comfort, entertainment, cleanliness and every aspect is top class. The flight attendants always have a smile and do their very best. No doubt that I would always choose this airline if it suited my routed. We flew Jnb to Sin and then Sin to HKT and return, so this was not just a one off experience. Good every time.","Simply outstanding!","2" "2019-12-29T21:06:21-05:00","Desktop","4","review","Choice of entertainment could improve further Suggest airline to take green initiative and stop printing menus for travellers - could simply upload to TV screen as holding page after safety video.","Nothing exciting","2" "2019-12-29T18:34:30-05:00","Desktop","5","review","So had booked premium economy with Air NZ to Singapore return but changes to flights meant we swapped to Singapore on the way back. We were happy with that to compare premium economy as this was our first time on this class. Arrived in Singapore Changi at our gate lounge and were surprised we had to scan our boarding passes to get into the gate. Ours would not scan and we were told to wait to one side while it was sorted. There had been a storm in Singapore which had caused delays (our flight on Silk Air from Phuket had been delayed an hour due to this) so our plane was changed to a Dreamliner which has the full two stories. There was quite a delay with the ticketing but we finally got our boarding passes to find we had been upgraded to business class. Well we were through that boarding lounge and onto the plane like a rat up a drain pipe...! We were blown away by the service and the comfort. The seats are huge, your foot rest too comfy and the lie flat bed was awesome. We both loved the food and especially the little things like the table cloths etc. the staff were wonderful and it was the best end to a great holiday.","Awesome experience","2" "2019-12-29T17:37:56-05:00","Desktop","5","review","The cabin crew could not do more for you, always polite and keen to be helpful. The food was first class up to restaurant standard.","Perfect Seervice","1" "2019-12-29T13:16:28-05:00","Mobile","5","review","One of the newer aircrafts. Touch screen (there is no wired handset to contend with), comfortable leg room and a choice to control the degree of shade/tint on each window. Service on SQ as usual is impeccable.","SQ851, A330-300","2" "2019-12-29T07:45:54-05:00","Desktop","5","review","First time flying with Singapore Airlines. Check in was easy, meals delicious and plenty of it. Getting extra drinks was not difficult. Selection of on board entertainment was good. Great new plane","Business between Bali and Singapore","2" "2019-12-29T07:17:41-05:00","Desktop","4","review","Both airlines good but that is expected if pzying business class I would honestly have to say Emirates still comes first in my book","Singapore from Perth the Swiss which never used before","2" "2019-12-29T06:09:03-05:00","Mobile","5","review","We recently experienced the new direct SQ27 flight from Seattle to Singapore. This flight only operates 4 times a week. Considering we are taking this flight on a Sunday, for those who plan to take this flight during weekday, it is highly advisable to allow plenty of time to get to Seatac airport. The airport has overgrown its capacity to handle passengers and until Seatac offload the West Coast flights to Everett, be prepared to allocate at least 3 hours to get access to the airport, check in process and security screening. Check in for the flight was handled well bu the SQ ground staff. They advised that business class travellers can use the Premium line for security (which saved at least an hour!). Upon entering the departure gate area, you will have to take the Train to S gate for the SQ departure. For those who plan to use the lounge, it is located between gates S8 & S9 at same level of departure gates. The lounge name is Club at SEA; but don't expect the same quality as Changi Krisflyer lounges. Duty free is available but limited items are for sale, but one could pick up some local smoke salmon as last minute shopping gifts. ","SQ27 Seattle Direct Service","2" "2019-12-29T02:54:52-05:00","Desktop","5","review","I travelled on this airlines from Singapore to Dubai on the 23rd of December on Flight No SQ494. And from Dubai to Singapore on the 28th of December on Flight No SQ495. Good airlines. Service from staffs are good. Helpful and polite. Everything was good. Felt comfortable travelling by Singapore Airlines.","Good Airlines","3" "2019-12-29T01:39:22-05:00","Desktop","5","review","First time flying with Singapore Airlines. They have good reviews and good flying record. Check in was easy, meals delicious and plenty of it. Getting extra drinks was not difficult. Selection of on board entertainment was good on all 4 flights that we had with them.","Will fly with them again","1" "2019-12-29T00:22:56-05:00","Mobile","5","review","We travel internationally three time a year and haven’t used this airline for years, but it certainly has improved and I would recommend to anyone. What lovely, happy, polite and helpful staff. The meals were good and entertainment system very easy to use and worked.","Great airline","2" "2019-12-28T22:04:49-05:00","Mobile","5","review","This Airline knows all about service. The food was amazing and so many options for people with dietary requirements. Totally recommend the Curry Laksa. Recommend preorders for meals.","Singapore Airlines - Can not ask for a better experience","2" "2019-12-28T17:29:11-05:00","Desktop","4","review","I was flying SIA after 3 years (last being to London in Nov 2016). I first flew SIA over 40 years ago & over the years the ""product offered "" was always good. About 5 years ago SIA slipped (like in 2016) but now seems to have "" regained the CUTTING EDGE""! This is the first time I flew by SIA- A 350-900 Aircraft.(Earlier I had flown this plane on Qatar Airways, Lufthansa, China Airlines Taipei etc & I can say SIA configuration was the best & most comfortable ! The Service standards are very high & consistent with a great product ! The hot towel when flight takes off is a welcome relief after a "" rush through length airports"" when switching flights. The food (mine is always AVML -Indian) has always been consistent & of a good standard & further drinks & cocktails offered are plenty. Entertainment system is now second to only Emirates & Qatar Airways ! Cleanliness, passenger to toilet ratio is alway top class & on this plane there were 6 toilets for 263 passengers (about 44 passengers per toilet). Take off , Landings , Announcements were good & SIA Cabin Crew are "" Strict "" in enforcing safety standards -unlike Western & North American Carriers. Overall a Great Product -which has been consistent from inception !","SIA -Still Ahead of the Competition","1" "2019-12-28T16:42:24-05:00","Desktop","5","review","Here goes. Online booking of flight - Excellent - Easy to do Online check-in of flight - Excellent - Easy to do Airport arrival check-in - Excellent - Very quick and painless Airport lounge - Excellent - Very clean, food selection great and service from staff just right. Flight - Excellent - Could not have asked for a better flight in all aspects. Staff, seating, food, entertainment, you name it. Definitely better than 1st class in other airlines that we have used in the past. Will be changing airline and loyalty program for all future flights. All of the above was repeated for the return journey home. That made us very happy as it would have been a pity if one leg differed from the other.","Xmas in Ho Chi Minh City","2" "2019-12-28T16:30:57-05:00","Mobile","5","review","Took the B787 morning flight to Bali. From checking in to boarding, it was hassle free. Enjoyed the in-flight entertainment with the latest movies. Touch screen panel to control TV, easy to use. In-flight meal was okay except sealed water pack was missing, never encountered this before. But the beverage which I asked for was available so it was fine. Happy with ample leg space for economy seat which was comfortable. Would fly Singapore airlines again in future.","Smooth flight as usual","2" "2019-12-28T14:27:46-05:00","Desktop","5","review","I am always happy flying in SIA . Staff mostly are with smiles , very good and caring , me being on wheelchair , they showed more careful attentions in all areas of service , including during check in . My flight was on time , through experience most flights arrived earlier than the schedule flights. The flight was spacious.","A very good airline ,","2" "2019-12-28T12:29:59-05:00","Desktop","4","review","First time flying with Singapore Airlines and was pleasantly surprised. Seats were reasonably comfortable, food was fine and good selection of entertainment on board. Felt there was slightly more leg room compared to other airlines I have flown with e.g. united airlines. Staff were generally friendly and helpful. Plane did unfortunately run out of certain things during the flight e.g. certain soft drinks, and had run out of complimentary eye masks 10 minutes into the flight. Feel it would be more helpful putting a sleeping mask onto passengers seats so that all customers have one, particularly for night flights.","First time using this airline... overall, good experience.","2" "2019-12-28T05:04:36-05:00","Desktop","1","review","The food was good, the seat was comfortable unlike some other airlines that cramp too many seats in too few space, but that was about it for the good stuff. While booking via another airline, they announced that €50 will be charged for check-in luggage, however, I couldn't pay yet they announced. Only upon arrival at Soekarno-Hatta I discovered they charged €150 for check-in luggage instead! Never had I prepared for paying this amount. Then they assigned a seat of which the IFE system was broken, the armrest hang loose and the tray still was dirty.","Check-in luggage scam","1" "2019-12-28T02:14:09-05:00","Desktop","5","review","Our flights from Bangkok to Singapore with connection on to Sydney was as perfect as you can get. The Staff were perfect, the food on board and in the Lounges was as good as it gets and the aircraft were immaculate. I've got to say it beats Qantas and the highly fancied Middle Eastern carriers as well.","Hard to fault Singapore Airlines","2" "2019-12-27T23:23:46-05:00","Mobile","1","review","Not only was the service on both planes to Dubai average you left my luggage behind. To top it off you let telling me it would be delivered on a certain day and time which equated to the incorrect time and day. We lost a day and a half out of our holiday waiting for our luggage to be delivered when you said it would. Poor service Singapore airlines both in the air and on the ground. The case that was put on the plane was broken when we disembarked. Not my favourite airline at the moment. You need to get some credibility back as far as I am concerned.","Singapore airlines left my baggage behind","1" "2019-12-27T19:55:01-05:00","Desktop","4","review","very courteous staff . though the flight was late by an hour the crew made up with the service . The plane was a new one and spacious .. the food served was very good .","A Good Airlines","2" "2019-12-27T14:45:16-05:00","Desktop","5","review","I always take Singapore Airlines whenever it is possible. I do not like the price,sometimes it can be very expensive. But the service give me a feeling like the home.When I fly away from Singapore. I only sense the feeling of abroad when I touch down on the the foreign land. On the contrary, when I boarded a SQ flight at other countries, it feels I already in Singapore. Service is very good. the smile you see you can tell it is from their heart. The small towel when they hand over to you at the time of boarding the flight; the entertainment system, the quick response to your request....etc.I have totally no complains.","That is a total relaxation and feeling of home","3" "2019-12-27T13:53:43-05:00","Mobile","5","review","Went with a group of friends on on a red eye to Istanbul. The 10 hr flight was pleasant with plenty to eat, and the food offered was very nice too. The attendants were all courteous and polite. I loved the little Christmas wreaths hung along the windows, made it very cheerful and welcoming. The only snag was we had to pay for seat bookings, and it wasn't cheap. ","Pleasant","1" "2019-12-27T12:37:52-05:00","Desktop","5","review","Been flying Singapore for many years & tried some more obscure flights from Chennai (SQ529) & (SQ938) to Denpasar. I can honestly say they are consistently great. Service is always fantastic & staff are always smiling. Planes are always presented neat & tidy. Their food is the best of any airline I’ve used. I’ve already got my return European flights for 2020 booked & at the cheapest price out of all the major airlines.","Consistently Great","1" "2019-12-27T12:08:54-05:00","Desktop","5","review","The travel from Brisbane to Dhaka was perfect. Specially, Singapore airline is always known for their great service and it's true indeed.","It was good enough for comfort.","1" "2019-12-27T10:02:26-05:00","Mobile","5","review","Flew on Singapore airlines SQ 52 for the first time since living in South East Asia some years ago . Still the best even better than Emirates Airlines. Cabin staff so attentive and gracious in their service. Food and bar service very good. Nice to see extras like hot towels offered in flight. So many airlines have stopped serving. Toilets continually cleaned and cabin kept clean and tidy. I chatted to a stewardess from first class who was on break in the galley for a few minutes who had been with the airline for 10 years so that speaks for its self. Whilst waiting in the baggage claim area she came over to see if our luggage had arrived and wished us a happy Christmas - New Year & enjoyably holiday. ... that extra touch Thankyou.","Still the best airline","2" "2019-12-27T06:07:48-05:00","Desktop","5","review","People often expect to be provided the best service on Singapore Airlines, but feel that its service standards are not met in economy class. Definitely you cannot expect business class service while paying only 20% of the price. Product-wise it is still one of the best economy seats on the Boeing B777 are comfortable, but is smaller than the Airbus A380 on the alternate schedule. When the person in front of you reclines their seat, the back of the seat can get too close for comfort if you are watching a movie. In-flight entertainment is where Singapore Airlines shines, with various genres of movies, TV dramas and variety shows on the menu.","Still one of the better economy class seats","1" "2019-12-27T02:36:14-05:00","Mobile","3","review","My wife and I have recently returned from a trip to Cairns, QLD via Singapore with Singapore Airlines: 12/11/19 - LHR - SIN - SQ317 20/11/19 - SIN - CNS - SQ5339 (MIxxx) Operated by Silk Air 18/12/18 - CNS - SIN - SQ5340 (MI814) Operated by Silk Air 19/12/19 - SIN - LHR - SQ 306 Once upon a time Singapore Airlines had no competition in quality of service and in particular their inflight service. Having flown with them twice previously in the early 90's I have first hand knowledge of this. Unfortunately, this is no longer the case, they are middle of the road at best and their Silk Air affiliate is at best a budget airline, and that’s saying something. I must point out that the aircraft and cabin/flight crew were excellent, one would expect nothing less from and international carrier. The problem lies with their inflight service, McDonalds would have been better, and I’m a vegetarian and there lies their problem. My wife and I are both Vegetarian (for health and NOT moral reasons) yet Singapore Air do not offer a Vegetarian in flight meal, they off a Vegan option - THIS IS NOT VEGETARIAN - I give the following example, on the Silk Air flight both to and from Cairns QLD whilst everyone one around us was being offered a Muffin and Small Cake we were give a dry, slightly stale bread roll, hmmmm. So come on Singapore Air, get your act together, review your inflight service and offer some decent Vegetarian Food. My final point relates to Silk Air inflight Audio/Video, if you don’t have a tablet or smart phone you just sit there for 6+ hours.","No longer the best in the World","1" "2019-12-27T01:11:56-05:00","Mobile","5","review","Flying to and fro between Bengaluru and Changi, enjoyed the amazing hospitality of the ever smiling and friendly cabin crew. Every and any request was met with a ready YES. A very comfortable fight. A wide choice of In flight entertainment. More power to you Singapore Airlines. Thank you for the wonderful flight","Hospitality redefined","1" "2019-12-26T21:29:27-05:00","Mobile","5","review","The service is top notch, facilities is the best, even started from the lounge that serve many various good food, and even a special menu on board at 10000m above the sea 😉👍🥂 really worth to fly with, especially when you travel a long distance flight. ","Incomparably airlines","1" "2019-12-26T19:28:09-05:00","Desktop","5","review","This was my first time flying Singapore Airlines and I was very pleased with the service that we received in Economy as compared to other carriers from LHR to IAH. The flight attendants were very attentive. Their outfits were very attractive and stylish. The legroom and seats were much better than any other airline that i have flown. We received steaming washcloths prior to eating, as well as an actual menu for our dinner and later meal choices. The food was actually very tasty. The seat pockets were designed with sections for a book, cell phone, etc. Also, a foot rest was available . Overall an excellent flight in every way!!!","Excellent experience in Economy!","1" "2019-12-26T15:20:59-05:00","Desktop","1","review","Lost 3 of our 4 bags on Christmas Eve Wouldn’t answer any phone calls for 3 days Told us we would have them the next morning But nothing at all 3 days later still nothing They don’t even bother to call to let you know what’s going on no payment to help you replace necessities Paid over 1k each ticket andgwt treated so poorly I would not recommend them nor would I ever fly with them again I will stick with air NZ","Poor poor poor","3" "2019-12-26T11:54:40-05:00","Desktop","5","review","This was our first time flying Singapore, which is a Star Alliance partner of my preferred domestic airline, United. We purchased the tickets with miles. We *loved* this experience. The in flight service was impeccable, the food was very good, and the seats were very spacious and comfortable, if a bit awkwardly angled (with the body facing straight forward, but the foot spot off to one side). We know we are lucky to have done so, but we've now flown international business routes on Turkish, United Polaris, and Cathay Pacific, as well as this Singapore Airlines flight, and this was one of our top airline experiences. I would definitely recommend. It made over 24 hours of travel (one 16 hour flight and one 4ish hour flight) very easy.","Wonderful Product","2" "2019-12-26T07:09:56-05:00","Desktop","4","review","I was somewhat disappointed with premium economy class travel as the main benefit was good legroom, more baggage allowance and a quick check-in at the airport. Meals were the same as ordinary economy class, we used the same toilets and any other amenities on the aircraft. I would suggest that considering the extra cost, business class offers better value for money","Traveling Premium Economy","2" "2019-12-26T03:24:24-05:00","Desktop","5","review","I have selected this airline to go to Sydney for my trip. It was right choice. All was as good as i expected. The food was fresh and tasty. Plane clean and even with christmas decorations! I will take this company again, great work.","The best airline","2" "2019-12-25T17:13:50-05:00","Desktop","1","review","I booked my wife and I on sq136 and 137 round trip to chengdu. At boarding we found the flight was a silk air cattle car complete with a decrepit plane and a useless cabin crew. I agree completely with the previous reviewer who felt the cabin crew was racially biased - on our flights if a passenger were not Chinese you were ignored The return flight is the worst flight I’ve ever flown","Thrift Air","1" "2019-12-25T16:56:15-05:00","Mobile","3","review","We were travelling to Hanoi through Singapore with this well advertised company and since I work in tourism and I have heard so much about them probably I had great expectations... Our check in, take off and landing were very good but the plane from Colombo to Singapore was old and the food was disgusting... I had chicken and it smelled like dead... FYI the company serves desert only to those who travel from Singapore to Colombo and not the other way around... I can't understand why... The flight to Hanoi was good, the plane was not so old but meal was also poor even though it was not smelly this time... I would give them another chance though. ","Good but not what I expected","1" "2019-12-25T15:28:45-05:00","Desktop","5","review","No fuss. The usual high standard from SIA. They are accommodating enough not to turn away passengers in the later boarding group. But steward/stewardness are well organized that these minor hiccups are not a hindrance to on-time departure.","Usual high standard maintained","1" "2019-12-25T14:50:33-05:00","Desktop","4","review","Overall services is good. Remember to use their Krisflyer Apps which helps to remind you of your flight status and easy check-in through the Apps. Fantastic experience to check-in your luggage early through the Jewel and you can enjoy spending time inside The Jewel. Again, the baggage claim is quick and seamless. The seat is tight like all economy flight. Liked best on the flight back to Singapore as the flight stewardess is attentive and helpful & least on the flight to Hong Kong as the flight crew is rushing and messy in serving the flight meal and not attentive.","The Bad, The Great and Okay","1" "2019-12-25T12:51:03-05:00","Desktop","5","review","We have an opportunity to fly Singapore Airlines again . This trip was much better than last time . The day time flight service is much better than the midnight flight .However Changi Airport legendary reputation let us down this time . As the flight from SIN to BKK was delayed by bad weather preventing the loading of baggage , the communication was very poor especially the premium passengers were not informed so we waited on the floor of the waiting pen for more than 1 hour . Not good enough Changi Airport","Improved service","2" "2019-12-25T12:11:58-05:00","Desktop","5","review","The crew was extremely attentive and friendly without being intrusive. The seats were brand new and could easily transform to a flatbed at the touch of a button. As usual an wonderful experience flying Singapore Airlines.","Wonderful, Attentive Service Throughout Flight","2" "2019-12-25T08:29:57-05:00","Desktop","5","review","Everything from lounges to air Steward and stewardess on the plane are faultless . Service are tip top. Extremely helpful and polite. Indeed a Great way to fly.","A Great Way to Fly","1" "2019-12-24T13:24:04-05:00","Mobile","5","review","They were patience when I call daily to try to change my flights during the holiday Seasons. At the airport check-in, it was seamless even when the flight was full. Boarding was orderly. We got the seat we reserved and the special meals too. In flight entertainment is a class of its own. And everything was on time!","Excellent","35" "2019-12-24T10:47:34-05:00","Mobile","3","review","SQ 362 Singapore - Moscow 23 Dec 2019 12:05am This is the worst experience so far, a tall female attendance , she doesn’t look like a Chinese, what spoilt my holiday mood was - I stretch my body out to take my wallet out from my back pocket & she Walked from the back knocked my shoulder without apology. - She stretched her hand to ask for the food tray from my Wife without saying anything & expect us to understand her, my Wife was watching movie. - My Wife ordered a glass of wine after she served the meal & it was never served - Since we got aboard, she has been yelling or talking with inappropriately rude tone about removing USB wire to passengers around me. Compare to other flight attendants, the “Sir/Madam” & “Thank you” are missing from the beginning & ending of the sentences she yelled. However, what saved my holiday mood was- - SIA on board meal never failed me. - On board entertainment with lots of choices & new movies. - the Stewardess with short hair are superb, she has been smiling, sincere smile I mean, she speak with very gentle & friendly tone all the time. - the young male flight attendant is very thoughtful, he suggested us to request for hot water to bring down as Moscow is very cold (which we have planned the exact same thing), when I requested for hot water 1 hour before landing, he took my water container & told me he will do it half an hour before landing so that the hot water will remain hot, he is very friendly & pro-active, he tried to generate conversation with me & passengers around us, the older male attendants are very patient & cheerful too, well done SIA."," Black Horse in the Family","2" "2019-12-24T09:22:33-05:00","Mobile","5","review","We fly SQ business class every where now and find the service from check in to getting off a pleasure. The cabin staff actually welcome you with genuine smile and appear to want to serve you. Very different to another airline I flew recently. The seats are very comfortable and very wide. Crew are happy to make your seat into bed upon request. Food is very good. We normally book the cook. Wife was very impressed with lamb curry etc. Another quality about the crew is that they address you with your name. My sons, his wife, my grand daughter of 3 years, plus us two are flying to Singapore and Bangkok in business class. So you see we will happily ecomend SQ to anyone","Cabin service and comfort","2" "2019-12-24T00:12:45-05:00","Desktop","5","review","We recently went to New Zealand and travelled from the UK going west throughout, with the leg from Auckland - Singapore being with Singapore Airlines (the other three legs being with Air New Zealand, see separate review), as the two airlines share this route. We were in Premium Economy (due to a deal from our travel agents - Trailfinders), and the extra cost involved was money well spent in terms of space, entertainment, service, food and drink and general ambience. I've rated it 5 out of 5, but Singapore does not quite measure up to Air New Zealand in my book, and with the choice of more ratings I'd go for 9 out of 10 - don't misunderstand me, it's still very, very good and thoroughly recommended.","A cut above the rest...","1" "2019-12-23T22:11:04-05:00","Desktop","1","review","Difficult to believe it wasn’t deliberate Out of 4 bags ..... only 3 of our bags didn’t made it Christmas Eve Santa needed to buy a new present and mum and dad had no cloths or toiletries yes we will be claiming I’ll y if the rest comes at 7am as promised doubt it I think they dumped our bags to knock off weight thinking one ticket only one upset coustomer and one dropoff even though we paid over 3k for them 😡 Never use them again if you want luggage to come from a connect flight from Australia So far no competition was offered although I will seek it through leagal means","3 lost bags","2" "2019-12-23T21:40:04-05:00","Desktop","5","review","Have had the opportunity to fly with Singapore airlines a few times. Always been a pleasure. I order gluten free meals (I have Celiacs), they always have my meals on hand and they even try to find me something when ice creams are handed out on flights.","Consistently good","2" "2019-12-23T17:20:03-05:00","Desktop","2","review","The service was bad. One forgot my orange juice, food came reallly slow (and it was also very chaotic), the air stewardess forgot to serve the man on my left until later, ran out of food choices (told my sister they had no more chicken left but then later appeared with more for the passengers in front..??), one of the air stewards was rather rude, the food tasted bad (compared ti other airlines like Finnair or Swiss Air which is good!!) and the air stewardesses/stewards did not even ask the person in front to put their seats upright so that I can actually eat (until I ask them). The flight from Singapore to Beijing was also bad. Encountered the same bad service as stated above. So both flights there and back were unpleasant. My family felt the same way. Just saying that I don't think I will ever pay a premium price just to sit SQ airline ever again. Very disappointed in the service because SQ used to be so good but now I feel like the standard has dropped significantly. I would say that it no longer belongs to the top few airlines in the world.","Disappointing Service, Food and Ambience","2" "2019-12-23T17:12:01-05:00","Desktop","4","review","I traveled from Melbourne to Singapore in Singapore Airlines flight few weeks ago. In the Melbourne Airport a the lounge available for Singapore Airlines customers had general facilities and it is a good place to wait till the flight. However, similar to most Singapore Airlines lounges this does not have a view, which I know some people enjoy very much. My trip was comfortable. The crew was very helpful and friendly as expected with this wonderful airline. As I mentioned in one of my previous reviews, the crew ensured that the passengers are well fed and slept comfortably. They were very eager to provide us with snacks or any beverages. The seat was comfortable and suitable for a good sleep. I can comfortably recommend SQ flight in this route.","Comfort + Service","2" "2019-12-23T16:34:56-05:00","Mobile","5","review","Singspore Business Class makes you feel fabulous. Business class boards a separate entrance and exits first ahead of economy - no rush no push no hurry. The food is restaurant quality- aka a very good foodie restaurant. Service makes you feel human, everyone is so nice and kindly helpful. And they know your name!!! The beds open out totally flat. You actually sleep! But it is the service that would bring me back over and over again.","Fly ikec royalty or at lEAST a CEO","2" "2019-12-23T14:01:54-05:00","Desktop","4","review","The short trip of slightly over 2 hrs was marred by the IFE (In Flight Entertainment) not been able to work after a few minutes of flight duration. Every attempt by the staff to get it up and running by rebooting the system failed. Fortunately it was just a short trip. Imagine if this happened on longer duration flights. Also as this is an old plane model 777-200 and upgrading doesn’t make sense, the screen was a let down as compare to newer ones on new aircraft types. Hope SIA quickly replace this with the Boeing 787 or Airbus 350. Overall service crew of SIA are impeccable.","IFE not working","2" "2019-12-23T13:29:55-05:00","Desktop","5","review","We were lucky to get the upgrade from economy to premium via the bid system and it was great. We were seated in the first row of premium and had amazing leg room, you could fully stretch out with your feet resting on the magazine holder for a nice sleep. The service is as usual the best, never a complaint with Singapore and their amazing staff.","Another great flight","3" "2019-12-23T11:35:28-05:00","Desktop","5","review","Canberra International Airport finally has direct international flights (though the return does transit through Sydney). Left Canberra at 23:55 on a horrible smoky night. I was aware from previous flights that Singapore Airlines are very strict on upright chairs during meal service. I thought I'd try to recline my seat 2cm and try to sleep after takeoff - but no, I was woken and told to sit upright. Aside from that, service was impeccable, I found the seating on the B77-300ER the most comfortable (compared to the B737-800 and B787-10) on the other legs. Good choice on the IFE system and the food was tasty. Lots of choices of lounges at Changi for our extended transit. Look forward to flying Singapore again soon and might just lash out on a more premium seat.","Canberra connected to the world but don't recline your seat","1" "2019-12-22T17:23:35-05:00","Desktop","5","review","my 1st time in singapore airlines. did not expect much but was pleasantly surprised. the seats were comfortable enough. the food and drinks service was good. and the flights were on time.","fast boarding, good refreshment and comfortable seats","2" "2019-12-22T17:05:07-05:00","Desktop","1","review","I fly at least 6 times a year up and down with SQ From Hong Kong to London. (my kids are in school there). I am also a supplementary Solitaire member for the last 17 years. Upon arrival in Hong Kong I discovered that one of my suitcases was damaged (zipper was damaged and could not be used anymore)/ I went straight to their handling agent and was offered immediately 3 options: 1) they could provide me with a report for my travel insurance, 2) They could try to fix it or 3) I was offered 500 HKD (50 Euro) as compensation. I argued with them that they destroyed the luggage so why should my insurance pay for their damaged caused, also the 500HKD would never cover a new suitcase (bought a year ago) so I asked to see somebody from Singapore airlines... a girl appeared and immediately the same offer was made but the amount got up to 800HKD... again I argued that the money wouldn't even cover a new one. So she agreed to have my luggage picked up from my place in Hkg and tried to have it repaired. Nothing happened for 3 days and I was forced to contact the airline direct. Anyway suitcase was picked up on Thursday and was told on Saturday afternoon that they couldn't fix it and would offer me 1080HKD (no idea how they came to that amount) and it was a take it or leave it deal... What actually made it worse that up till today I have not received any apologies or even an acknowledgement of damage caused by them... Now I would like to hear from members... 1) What would you do in my situation? 2) Have you ever had similar experience with SQ or any other carrier? And what did they offer you?","Loyalty with SQ doesn't pay... specially if you gat damaged luggage back!","5" "2019-12-22T08:57:40-05:00","Mobile","5","review","A380- 800. Seat config = 2. 4. 2 Our flight with my 4yrs old daughter was fantastic. This was our first time Flying PE and to be honest it really hits the spot in between Business and Economy. The seats are in a 2 4 2 config and we had the middle row. We were a bit worried as you never know who you will get next to you but there was no issue at all- the seats had plenty of room , the tv's were a good size , plenty of storage space which onboard with a young kid your really need. An abundance of power, usb ports and head phone jacks made sure I was always connected and had a full battery. The seats do not recline fully but the pitch is still decent and I managed a few hrs sleep. The staff were fantastic, always on hand and when I did a call button test I was attended too in 15 seconds. All cabin crew were friendly and had smiles across there faces.😊 The food was ok - not much different to Economy However you can book the cook on somw legs and I was able to pre book some supper and breakfast. Food was ok pretty much the run of the mill but the stand out was the pre booked chia coconut pudding- it was delicious. Drinks were included and we were offered a few glasses of champagne. Overall I would recommend this product 100% to anyone who wants a ' bit extra ' onboard and some decent extra comfort . Tips - look online at Book the Cook. - Priority baggage was included. ","FIRST TIME in Premium Economy, Very impressed ♥️♥️♥️♥️","27" "2019-12-22T04:59:21-05:00","Mobile","4","review","I have not fly Singapore airlines for a while and To be honest I think the services are quite good and the crew are attentive and friendly. Seat leg room is good there is no complaint at all for my flight to Singapore. They are definitely one of the best airline available now. ","Living up to Reputation","5" "2019-12-21T23:23:38-05:00","Desktop","4","review","I used this company again after 4 years from my previous flight. Actually i made two flights one from Colombo to Singapore and the second from Singapore to Hanoi. I was very relaxed and calm before the flight because i already knew that staff, service and flight will be everything fine and very well organised due to my previous experience. I wsn't wrong. Everything went smoothly. On the first leg check in was good and quick from the company, flight was excellent with an airbus a350-900, very modern, with new devices for inflight entertainment and very good service and food. The second leg it was not like the first and that why i give 4 stars instead of 5. The aircraft was a much older one a330-300 although service and check in was great. Also food was not so good as the first flight. Another minor thing that i would like to mention is the luck of salt and pepper in both flights. Regarding the airports for Singapore I can not say a word. For me is the top airport of the world, modern, modern facilities, good information everywhere, very helpful staff, decoration, clean, even toilets could be a place to eat. Regarding Colombo airport we can say that is some years back to the time. Old one not so clean. Very expensive stores comparing to the place and too many security and imigration checks, our passport got 3 stamps only for departing from the country and large rows that we were waiting for over 1 hour full of many rude locals that were pushing or making noise, unfortunately i will say it once more, locals are great and kind but some of them believe that they are something else and this ruins the great image of the country. Hanoi airport was much better, more organised although also old one. Visas were issued very quick and rows in immigration were smaller and everything was going fast. The only disadvantage is that noone helps you in anything and everyone is trying to offer you drive to anywhere instead of answering. This should change.","Still first airline in my heart and my choices","1" "2019-12-21T23:19:39-05:00","Desktop","3","review","The flight to Singapore was great, however we have flown Singapore airlines previously & the standard of food & service was much better.","Could be better","2" "2019-12-21T12:42:34-05:00","Mobile","5","review","Just flew on a long flight from Singapore to San Francisco (which was extraordinary for economy seating) and left my kindle in the pocket of the plane. Called the airline when I got home (they answered the phone!) and they found it. All I had to do was email them a FedEx address label and they put it in the mail the same day! The communication back and forth with staff person Axel on first locating my item and then instructions on how to proceed was excellent. Very impressive and I am very grateful for their attention to detail and follow-thru. One happy customer!","Seamless Lost and Found!","3" "2019-12-21T01:24:14-05:00","Desktop","5","review","We saved and paid for business class and it was excellent. Wonderful staff from start to finish, it was very comfortable and lovely food. A long journey with two planes but made easy, we will definitely use Singapore Airlines again","Excellent flying experience","1" "2019-12-20T20:31:43-05:00","Desktop","4","review","On our recent trip to Singapore with Singapore Airlines, we decided to follow the suggestion on SA's website and to pay a little extra for a ""forward zone"" seat so that we would be one of the first off the plane. It seemed like a good idea at the time but in practise not so sure that it is worth spending the extra dollars. Being in this forward zone, meant that we were amongst all the small children and babies, hence at times very, very noisy. Additionally, although the SA hype about being one of the first off the plane is quite true, all seemed a litlle pointless when our bags were amongst the last to come off the plane, hence we still finished up just about at the back of the immigration queue. Perhaps the airline should offer forward zone seats with ""priority baggage"" handling! All staff both on the ground and in the air, were very polite, cheerful and welcoming as we have come to expect from one of the world's premier airlines. However we were both disappointed with the meal on offer on our return trip to Perth (SQ225) as I found the breakfast bread and cheese pudding on offer almost inedible. My Asian wife had the alternative option of brown rice which she too found stodgy and tasteless.","Front Zone is it worth the extra?","4" "2019-12-20T20:04:10-05:00","Mobile","5","review","I took flight SQ406 from Delhi to Singapore on 1st December.the flight was delayed by 6hours however I got the notification way in advance so that I don't have to wait at the airport.Also it was a nice gesture by SQ that they provided food coupons of 500 INR for all passengers and a nice big chocolate as well.would love to fly SQ again.Thanks Singapore Airlines for your nice gesture and value your customers.","Flight Delay Notification","2" "2019-12-20T16:51:51-05:00","Desktop","4","review","The experience is great from check in to boarding, to the service provided by the service crew. In flight meal is also good.","Bali Trip","2" "2019-12-20T08:51:41-05:00","Desktop","4","review","i took the SQ flight from Bangalore to San Francisco via Singapore where there was a 10 hour halt. The airlines along with Singapore Tourism organises a Free Tour of Singapore. It also gives a free 2 hour usage of the Ambassador Lounge. I came to know of this from some other Indian passengers when I was waiting at the airport. I wish this was announed by the Airlines during the flight. Also though the Free Tour is available at Singapore both to & fro, the Ambassador Lounge facility is available only on one leg of the flight.","Smooth as Silk.","1" "2019-12-19T23:55:16-05:00","Desktop","4","review","Aircraft was Boeing 777-200, we got good seats 44A & C during online check-in. Seats were blocked during reservation. As a 2-seater, it feels like a Prem Eco seats, just next to galley, and not directly in front of WC. Flight was smooth, on time, but inflight entertainment did not work.","Great seats but no inflight entertainment","2" "2019-12-19T11:57:15-05:00","Desktop","2","review","I purchased my ticket through Priceline and Singapore Airlines sent an email that they had changed the flight departure time for the connection in Singapore going to Kathmandu, such that my husband and I had only 15 minutes to change planes. Not possible! When I tried to go online, Singapore Airlines would not display my itinerary. When I telephoned, after several tries to get an agent, I was told that they had no obligation to speak with me and I had to go through Priceline. It took three phone calls and nearly two hours on hold to get on the next flight from Singapore to Kathmandu, which required a 24 hour and 15 minute layover, since there is only one flight per day. The problem was not with Priceline, it was due to Singapore Airlines not answering their phone when Priceline called them on my behalf and Singapore Airlines did not respond after 6 days to an email sent by Priceline. And we have not even left on our trip, yet! Forget the 5 star rating for Singapore Airlines!!!","Customer Service rating is barely two stars, forget about 5 stars","1" "2019-12-19T11:00:36-05:00","Desktop","4","review","Travel to New Zealand every year, always with Singapore Airline. Always good, always up to the usually efficiency, staff and services..","Annual flight","2" "2019-12-19T10:50:43-05:00","Mobile","5","review","I flew to Paris via Singapore in November 2019. For the past few years, I’ve done most of my travel with Emirates because they are (usually) significantly cheaper - but you get what you pay for! The staff on my flight were cheerful, helpful and efficient. The in-flight entertainment was good (though any flight that long will stretch even the most up-to-date movie catalogues) and the seat was comfortable. An added bonus is a stopover in Singapore. As far as airports go, Changi remains almost impossible to beat. I’ll definitely fly Singapore again!","Still one of the best","2" "2019-12-19T08:26:59-05:00","Desktop","5","review","We selected Singapore Airlines because of the good reviews they receive and they are justified. The flights (changing at Singapore) were really comfortable and all the facilities excellent. The service by the staff was absolutely spot on. Prompt, courteous and empathetic. When we are travelling to the far east and Australasia again we will be booking Singapore Airlines again","Deservedly top of the List","1" "2019-12-19T06:23:04-05:00","Desktop","5","review","Excellent flight well looked after by the smart and hard working cabin crew good standard of meals and good choice of films","Hard working cabin crew","1" "2019-12-19T05:57:20-05:00","Desktop","2","review","I've taken many different flights because I have a budget. I can't find any reason why SIA was named the best airline for so many years. The smell from the toilets were so strong the moment I boarded the plane. When it landed, it was worst due to the air presure. It was hard to breathe with such bad air in the cabin. I didn't experience this on other airlines. The food is too salty. Can SIA review JAL's meals? Their warm soups and delicious and noodles are springy. Even the salad is gourmet as they carefully select a nice range of leaves. SIA's salad bowl is just so pathetic. For the price that you are charging, there really is no value. I hope you do something about it and make our country proud.","Can SIA study other great airlines?","2" "2019-12-19T05:46:54-05:00","Desktop","3","review","There was a strong stench coming from the lavatory the moment I boarded the aircraft. The food did taste good. Vegetables were overcooked until they are yellowish and meats are too salty! Bread was cold. How did Cathay Pacific manage to serve such warm buns that are slightly crispy outside and moist inside? Can SIA offer the same?","Food remains bad and labs smell terrible","3" "2019-12-19T05:42:32-05:00","Desktop","5","review","The aircraft was brand new...the best entertainment screen I have ever seen on any aircraft...high resolution monitor...like a mobile screen, it was touch sensitive...nicely organized seat with good quality food tray, seat pockets, power socket, USB port, etc.,","The best in economy...in every aspect!","2" "2019-12-19T04:31:20-05:00","Mobile","5","review","Great airline, though I never was offered a drink and my friends meals were delayed for quite a long time, I would recommend this airline to everyone. Very polite and caring air hostesses, super pilot! We flew from Changi airport on December 8th at 10:30 pm and landed in Colombo at 11:30 pm (2.5 hours ahead of SG) smooth landing. Travelled with my kids, it went better than I expected.","Highly recommended!","3" "2019-12-18T23:16:18-05:00","Mobile","4","review","The Singapore Jakarta sector is served mostly by Boeing 777, but on a certain time it is served by an Airbus 330. But this will be the last one as the next season will be replaced by an Airbus A350, which is newer. I had their Book the Cook meals of Lobster Thermindor, very yummy. The service was also nice, for a short flight, 1,5 hour.","Business class with the old A330","1" "2019-12-18T22:04:13-05:00","Desktop","4","review","we had two legs of the journey kansai o singapore we were in economy and it was only ok and equal or the same as most economy flights.singapore to manchester we were in premium economy which is much better.i have to say we didnt think it was as good as the same flight two years ago and again we think the competition has caught up which makes them now look ordinary and you can look for other carriers and expect the same.","two legs","2" "2019-12-18T21:55:41-05:00","Desktop","2","review","When using the SIA Website I should like to know why it is that 1. You are given the option to select a seat but when you try to do so the site does not respond but simply directs you to the next stage, namely payment. Never a problem in entering payment information 2. If there is a 'dropdown' menu for various 'partner frequent flyer programmes and your favourite is one of those listed, why iOS it that the sight refuses to accept your FF# as a valid entry 3. Not a lot of point having a local 'Ticketing & Reservations' Office of all they can do is refer you to an overseas number and the Check-In Desk at the Airport of Departure NOT IMPRESSED","Why is this the 'Best Airline in the World?","1" "2019-12-18T19:34:53-05:00","Mobile","5","review","Flew SQ833 (A380) from Pudong to Singapore. Was able to secure Premium Economy seats for my family of 3. Unlike other airlines where this category is mostly a step up in terms of space, there are other noticeable difference for SQ's offer. The personal monitor is larger, champagne is offered, better food, Haagen Daz ice cream was served for dessert. The icing on the cake has to be their service. That is truly what sets them apart from airlines that can offer comparable hardware.","A class above the rest","1" "2019-12-18T17:11:47-05:00","Mobile","5","review","From Copenhagen to Singapore, we were on A350 and premium economy was not comfortable. From Singapore to Sydney it was a 777. Great space. Worth the money","After transit/change of aircraft","3" "2019-12-18T16:26:20-05:00","Desktop","4","review","There is only one SQ flight each day between Manchester and Singapore and it is a busy route. Singapore Airlines should really consider increasing the frequency. The flight was 100% full (yes, not a single seat was left empty) and we understand that the flights on the days before and after are the same. Nonetheless, the service was good, flight was comfortable, and the whole process went smoothly. However, meals this time round was just average. For the lunch, I took the prawn and rice set, and it was mostly rice. Plus the salad was a pasta salad with all pasta and no vegetables, so the meal ended up being carb heavy with not much else. Dessert was a rather sweet tart. The breakfast was the normal eggs and hash browns. The inflight entertainment this time round was rather dry. The movies were mainly quite slow and dark, with an indie feel.","Comfortable enough, but should increase the frequency of their flights","2" "2019-12-18T05:51:41-05:00","Desktop","5","review","On Dreamliner business class. High standard service! Wide variety of food and beverage selection. Pre-booked the cook, the food was great. Cabin Crew were attentive, efficient and genuine. They make me feel comfortable and at ease.","Excellent flight experience","3" "2019-12-18T05:14:36-05:00","Desktop","5","review","Flight attendants are nice and helpful! Seats are comfortable enough, food is fine, multimedia is fair.","good comfortable airline","1" "2019-12-18T02:33:40-05:00","Desktop","5","review","It's 20 years since I flew Singapore Airlines, and I was looking forward to experiencing them again and this time in their business class. The A350 I was on was and is one of my favourite planes to fly. The Business Class seat the best from the many I have flown in Star Alliance. The food was very very good (usual I detest all in-flight meals). And most of all the service was spectacular. Singapore Airlines deserve all the awards I get and I will be looking for an opportunity to fly them sooner than later.","Best flight experience from over 1Million miles of flying","2" "2019-12-18T00:24:26-05:00","Desktop","3","review","I am a Krisflyer and I upgraded to Business class.The flight was comfortable but found the service not as good as with other Airlines. Struggled to open my bed and only standing waiting and with irritation did someone show me how. Not many offers of coffee or something to drink. No mini bar available for the flight. With other flights they put your mattress down, and make sure you are comfortable. I felt I was ignored.","business class was great but not the best I have flown","1" "2019-12-17T22:41:06-05:00","Desktop","5","review","Singapore Airline is Moslem friendly. I requested for Moslem meals when I checked in on website. The food was delicious, the services were great, the toilet was clean and the entertainment flight was great. It's always updated with new movies and musics. Thank you Singapore Airlines.","helpful and friendly services","2" "2019-12-17T15:19:57-05:00","Desktop","2","review","On the leg to Singapore the aircraft was noisy & the entertainment system was poor. The second aircraft was quieter and the entertainment was old and many screens were off, as passengers were unable to use the system, Compared to Emirates their entertainment was far below average. However the staff on the return flights from London to Melbourne were excellent. A screaming baby kept us all awake, and mum was on her phone. One of the female staff was most concerned about my not eating the meals, as I prefer western menu. She was the finest flight staff I have ever encountered in 52 years of flying. So fix the food and entertainment Singapore Air, and keep the personnel department and flight staff.","Cramped and noisy but staff were excellent","1" "2019-12-17T14:00:25-05:00","Desktop","3","review","There wasn't too much 'premium' in Premium Economy. Little legroom, tight seats with difficult-to-access plugins. Overall felt claustrophobic. As always ground crew were excellent.","Need to review other airlines Premium Economy.. But in SIA..","2" "2019-12-17T13:56:30-05:00","Mobile","5","review","We flew from Bangkok to Singapore. The staff were friendly and helpful. The entertainment was excellent. The airplane was good. The food was good.","Excellent!","1" "2019-12-17T05:22:11-05:00","Desktop","4","review","This was the return leg of a weekend trip to Bangkok in late Sep 2019. Operated on a B787-10 aircraft. Very high load factor. Immigration queue in Bangkok was very bad for this late night flight on a Sunday: more than an hour of waiting in line. Inbound SQ flight was late arriving and so the outbound flight was also late. Pilot made up some time on the way back so it ended up being only 10 mins late. Decent meal. Good entertainment system.","Bangkok to Singapore on SQ981","1" "2019-12-17T02:30:26-05:00","Desktop","5","review","Not much legroom, but otherwise not bad, my pre-ordered food was given to me way before anyone else got food, I loved that... I was really hungry","Not bad","2" "2019-12-17T00:05:55-05:00","Desktop","5","review","Great service, always smiling, quick to response, new A350 and so on. There is nothing bad to say about our trip,","Very nice experience","2" "2019-12-16T23:40:11-05:00","Desktop","4","review","I frequently fly with Singapore airlines during my studies in UK and it was great! After a long time since graduation for the first time i book a flight from Singapore to Hong Kong in May. Everything was good and i was travelling with my Mother. We managed to get a window seat. The food and in flight entertainment was ok was it was only a 4 hour flight. I recently took a flight to Macau via scoot and it was not as good as Singapore Airline but scoot is the only airline that fly directly to Macau. Hope to fly with Singapore Airlines again next year!","Great flight!","1" "2019-12-16T23:14:43-05:00","Desktop","4","review","Jakarta's check-in attendant was very nice, she even ask about my seating preference and very accommodating. Once I went in the cabin, they had this garland ornaments and play Christmas themed music which gave me a homey feeling, and they gave a feel-like-home service too in flight. The food was nicer than any other flight, and their IFE works without glitch.","Excellent Service from Ground","1" "2019-12-16T19:29:19-05:00","Desktop","5","review","Singapore airline simply the best .My flight from Singapore to Brisbane Australia as smooth as an eagle feathers.super service from Nicole on flight number SQ235 on Sunday 15/12/2019 The service super kind gentle caring just like a diamond shinning .Thank you so much Nicole and the captain the staffs on SQ 235 u are all amazing .Fly home is just like sitting on your own lounge watching a great movies.Singapore air u are boyee. There no other airline like Singapore.I always fly with Singapore Airline premium economy or Economy service delightful.Once again Nicole u are brilliant.","Singapore Airline simply the best","1" "2019-12-16T18:23:47-05:00","Mobile","4","review","Always fly by singapore airline, normally is good service and excellent food but this time was disappointed about the food that served. Quite tasteless and not attractive to kids , adult . Need improvement at this area so that the traveller will be more happy when eating.","Food quality","1" "2019-12-16T13:51:35-05:00","Desktop","4","review","First time travelling with Singapore Airlines and anticipated a great trip based on the airline's deserved high rating. Went all the way Wellington-Singapore-London-Singapore-Wellington. The service was excellent, communication first class and we left and arrived each destination either on time or a few minutes early. The test of airlines on these long hauls is do they offer care and attention around the clock or just at meal times and the good news is the staff are courteous, professional and helpful at all times. If we had one reservation it was that the food was not what we were expecting. Yes, it's economy class but we felt both the choice and quality of the food did not match the rest of the experience. The other grumbles are to do with seat size and pitch but no point in raising this as we flew economy, albeit paying extra to select seats. And we felt the choice of movies quite limited. Having said all that, we would fly with Singapore again, especially on the same route as its origin and last destination is home for us.","Punctual, excellent service, food could be better","1" "2019-12-16T06:23:04-05:00","Desktop","5","review","Flying to Tokyo via Singapore and back from Osaka via Singapore adds about six hours to the journey but I'm glad we chose Singapore Airlines. The price was very good and the service on all the three different planes an Airbus A380, Boeing 777 and Boeing 787 Dreamliner was excellent. On the flights from London to Singapore and back we paid extra for seats with additional leg room and this was a really good idea as we were seated by an emergency exit with plenty of room in front. In flight entertainment choice was excellent and the meals good - although the breakfast choices were not to my liking. Crew were attentive, smiley and welcoming. All flights arrived ahead of schedule and Changi Airport in Singapore is one of the best to fly into and out of and for transit.","Excellent flights to Japan via Singapore","2" "2019-12-16T03:37:05-05:00","Desktop","5","review","A very nice and friendly service during the whole stay on board. Descrete but always there when we had a wish. Food and drinks were great too with a high degree of selection. Business class had a warm athmosphere with good air condition. Due to less seats in business class compared to other airlines, Singapore airlines made our trip to a special experience. On the top of that, we saw a good cost/performance ratio. When travelling for the future, we will chose Singapore Airlines again.","Our trip to Vietnam","1" "2019-12-16T03:18:59-05:00","Desktop","4","review","We had an excellent flight out from Manchester to Sydney via Singapore. In order to be able to fly Premium Economy for the two long haul elements we had to select a route (from the options on Singapore Airlines website) to fly via Melbourne. A few days before the start of the three flight route home, there was thick bush fire smoke over Sydney. Being a cautious individual, I phoned Singapore Airlines Customer Service at Sydney number (but maybe not located in Sydney) to see if it would be prudent for them to book me and my wife on an earlier flight to Melbourne to ensure that we could make the Singapore flight without difficulty. The flight combination booked on the Singapore Airlines website showed only 1hr 25mins connection time. After some discussion with the Customer Services representative assured me that the booked flights would be OK. At my request, she went away to check and came back with the information that 1 hour is the minimum recommended/required connection time between domestic and international flights at Melbourne. Thus, she said, my 1hr 25mins should be sufficient. I accepted the reassurance and the original flights remained in place. On the day of the flights, we checked in at Sydney Domestic Airport in good time. Unfortunately the inbound aircraft arrived a few minutes late with the result that we arrived in Melbourne 20 mins later than scheduled. No problem you would think, still just over an hour to make the Singapore flight, especially as Melbourne is a relatively small airport. We were impressed when, before leaving the plane, we were instructed to contact the representative waiting at the top of slope from the airbridge. There was only one person in uniform at this point. He had no sign with our name on and we had to approach him to be sure that he was the proper contact. i first started to 'smell a rat' when he instructed us to reclaim our bags from the carousel and then to proceed to the Singapore Airlines office on level 2. This seemed illogical because our bags had been checked through to Manchester. We went ahead anyway but wasted a few minutes trying to locate the Singapore Office. Here we were informed that we had missed our connection because the gate is closed 1 hour before scheduled departure. In other words there had never been a 1hr 25min minutes transfer window for us.The actual window was 25 mins, clearly contravening the established minimum transfer time, Clearly the website and Customer Service information was very misleading or, in effect, completely wrong and the flight combination should never have been offered for booking. Singapore Airlines knew before we arrived in Melbourne that we would not make the flight because the bags had not been transferred to the outbound aircraft. We were reunited with our bags 35 mins before the scheduled departure time. Singapore Airlines insisted that Virgin Australia was now required to book us overnight accommodation and to book anew flight with Singapore Airlines. This Virgin did in a timely and professional manner. At no point before the day of the internal domestic flight with Virgin di we have any contact whatever with Virgin. There was no need, after all our contract and payment had been directly with Singapore Airlines. We did not even know the Virgin flight, having been given only the Singapore Airlines code-share flight number. I WOULD SAYING TO ANYONE USING A LINKING FLIGHT TO A SINGAPORE AIRLINES LONG HAUL FLIGHT YOU NEED TO ENSURE THAT YOU HAVE AT LEAST AN ADDITIONAL ONE HOUR OVER AND ABOVE THE ESTABLISHED MINIMUM TRANSFER TIME FOR THE AIRPORT CONCERNED. I DO NOT BELIEVE THAT OUR EXPERIENCE WAS A ONE-OFF. I BELIEVE IT HIGHLIGHTS A MAJOR WEAKNESS IN SINGAPORE AIRLINES, BOOKING PROCESS","Even the very best make mistakes","3" "2019-12-16T00:26:05-05:00","Desktop","4","review","The flight Sydney/Singapore on an A380 was much quieter than the noisy Boeing 777 Singapore/Paris CDG. The seats on both are really big boxes and you have to lie and even sit at an angle to get your feet to squeeze into the wee box that is meant to accommodate them. It is almost impossible to get a reasonably comfortable seated recline. The pre-ordered food was good. Service was good. The choice of entertainment is extraordinary. Singapore Changi business class lounge was mobbed as seems usual and not really comfortable.","Good service but really poorly designed business class seats.","2" "2019-12-15T23:00:16-05:00","Desktop","2","review","We were on a dual leg flight Kochi - Singapore - Sydney booked directly with Singapore Airlines SQ. About 20 hours before the first leg we received a communication that our initial leg ex Kochi had been delayed and we would, therefore, miss our onward connection. I spent 45 minutes on the phone trying to sort out a rebooked onward leg and get confirmation we would get a hotel in Singapore given the 12+ hour delay and long transit time. At the end of that, I was told the call centre could not help…so why keep asking me questions/keep placing me on hold for so long? On checking in for the delayed first leg we were given boarding passes for the rebooked second leg and told to approach transit staff in Singapore who would give us hotel details. Arriving in Singapore at the transit desk we were probably 5th in line with another 30 people behind us. We were still waiting to be seen an hour later. Despite 8 people behind the counter only 2 seemed to be dealing with our flight’s delay the rest sat there doing nothing. At some stage, some more senior SQ staff appeared (a Juffri Bin Ablh(?) appeared in charge/took the lead) and then announced to all of us waiting there were no hotels available and we would be offered lounge passes while they tried to find hotels. No-one was convinced, we’d all gotten a few hours sleep at best in the last 24 hours and were all facing another sleepless night on a plane - we needed beds, not a lounge with sofas and food and drink, we had had been queuing for an hour and SQ staff would not commit any timeframe for finding hotels. Initially, we were told that no available hotels was because it was a “busy time in Singapore” but plenty of hotels showed up as available on hotel booking sites - when we raised this the response was SQ did not have payment arrangements with them. SQ management - when things like this happen many passengers are happy to book their own hotel and claim the cost back, they just need to know the parameters that SQ think are reasonable and need a level of comfort that their claims would be dealt with fairly and reasonably - your staff would not provide anything of the sort, in fact, their responses raised doubts we would get reimbursed at all. Most of the hotels on the hotel booking sites were A$150-200 for the night, passengers are not trying to exploit the situation they just want beds to sleep in. Let’s also be clear, we knew 18 hours before we arrived in Singapore that our connection would be missed and we would have at least a 12-hour transit delay in Singapore so why couldn’t hotels have been sourced or parameters printed out for passengers to manage the situation themselves way before we arrived in Singapore? Traveller tip - I didn’t check this out until after the event…my travel insurance actually provided quite generous expense reimbursement for delays over 6 hours. With the benefit of hindsight, I should have bypassed the SQ bs, booked my own hotel and claimed back from SQ with my insurance policy as the backstop. An administrative pain but I could have done without the stress and with an extra 1.5 hours sleep that I missed out on. I believe that the best companies prove themselves with how they react when issues arise - unfortunately, SQ you have nice planes with good service and a good safety record, but when things go wrong you suck.","Very poor customer service following lengthy delayed flight","4" "2019-12-15T21:18:27-05:00","Desktop","5","review","Flew to Hong Kong via the Economy Class back in March 2019. Was a really smooth plane ride for me. Good variety of movies to watch and would definitely take Singapore Airlines again :)","Overall a very good flight experience :)","2" "2019-12-15T17:16:00-05:00","Desktop","1","review","Complaints are not dealt in a proper manner which shows they are not at all concerned about there customer. Singapore Airlines had a tie up with another Airlines Scoot which is the worst Airline that I have ever seen in my whole life staff is very rude and on top food is pathetic. Even though I complained to Singapore Airlines about my concerns no one from Singapore airlines had contacted me till date even though I made calls to them and even asked cabin crew to raise complaint but no luck till date. Which makes me thing that Singapore Airlines is no longer interested in providing any customer service. Look at the food given during flight which I had to just throw away after trying to eat one spoon.","Mr","2" "2019-12-15T17:07:13-05:00","Mobile","3","review","We have been lucky enough to experience a few business flights and lounges during our travels. Emirates, Cathay Pacific, Qantas, Turkish, Ethiad to give a bench mark. The flight from Bali to Hong Kong was via Singapore. We were keen to see how such a well loved airline does its Lounge at its International base. The flight was ok, staff well trained in being polite, to an extent of robotic answering, time and time again. Lacked warmth. The meal was well below other meals we have had in business class, we were both extremely surprised. The meals lacked in quality and flavor. Entertainment selection was quite old, however they did have a library of older movies, which was fun. In Singapore, the lounge was spacious (think HUGE ) and has comfortable seating options, well air conditioned and has ample coffee machines for the weary traveler. This lounge should be their show piece, their home base, their best example. We were very disappointed. Food variety, very lacking. Good quality at best is very mediocre and is honestly fat better in the food courts. As an example, we mainly ate crisps, and this is from 2 travelers who love Asian (especially Chinese) food. Wine variety minimal at best. The wines on offer were nice (at least). To say we were underwhelmed is an understatement. An airlines lounge in another country is normally not their best. Home ground advantage should be where you show your strength. We then continued out flight to Hong Kong - that may have been a training run for the staff. The stewardess looking after us forgot orders multiple times, and the business section was only 60% full (from our understanding). Absolutely zero wow factor and gives a business traveler no ‘additional’ reason to use this airline. Many colleagues and friends have recommended Singapore airlines, we have yet to understand why. We return again next week and will see how the experience is. ","An underwhelming experience ","2" "2019-12-15T16:57:42-05:00","Desktop","4","review","I going with my nephew. And I found I love premium economy. Cheaper than business but with more room to spare. If you using long distance airplane this can become my recommendation","Many room","1" "2019-12-15T16:29:22-05:00","Mobile","5","review","Service was already fantastic to start off with. But SQ service recovery was exceptional. About 9.5hours into our 17 hour flight to Singapore, the IFE in my row and the rows behind me stopped working. The cabin crew managed to find empty seats for my kids so that they would be entertained for the rest of the flight. In addition, they issued inflight vouchers to us and the rest of the affected passengers. Throughout the remainder of the flight, the cabin crew went round to the affected passengers (about 24 passengers) to encourage and remind them to use the vouchers to purchase items from the inflight shop and made arrangements for out of stock items to be delivered to the customer directly. Most passengers I observed were appreciative of the service recovery efforts and ended up buying many items from the inflight store.","Good service recovery","4" "2019-12-15T07:30:33-05:00","Mobile","5","review","So glad that Singapore Airlines resumed it’s direct flights from Singapore to New York and back. The journey was smooth and seamless, always love the inflight service - Warm Asian hospitality, great wine selections and good food. Comfortable seats but service amazing. Great movie selection too. I love Singapore Airlines. ❤️","Best Way to Fly","2" "2019-12-15T07:10:43-05:00","Desktop","5","review","The Flight was brilliant no issues whatsoever. The flight was fine the food and entertainment were superb and I enjoyed every minute of it.","Perfection","2" "2019-12-15T07:07:32-05:00","Desktop","3","review","We have flown millions of miles in business class with other airlines, but have just made the return journey from London to Singapore with Singapore Airlines for the first time as we have heard so many good things about them. The crew were delightful, the service excellent, and the food and wines very good, but oh! The seats! This is undoubtedly the most uncomfortable business class seat we have ever experienced. In the seated position, there is no footrest, and if you want to put your legs up you have to do so at an angle which is very uncomfortable after a while. There is also very little adjustment or support to the back rest. I tried sitting on the flat bed arrangement (which, unusually, has to be created by folding the backrest down on to the seat) and whilst this meant I could keep my legs up, it also means there is no support at all for the back, the surface is very hard, and you are still sitting at an angle to the TV screen. A very odd arrangement indeed, and after 13 hours of trying to get comfortable I arrived in both Singapore and London with chronic backache. We travel to Singapore several times a year as we have family there, but I am afraid we have decided not to travel with SA again because of this issue. Such a shame as everything else about the service was excellent.","Great service, shame about the business class seats","1" "2019-12-15T05:42:57-05:00","Desktop","4","review","Very helpfull personal, Nice and quiet to sleep Good food and service. Many informations about every thing","Relaxing","1" "2019-12-15T04:40:10-05:00","Desktop","5","review","From the entry to the airport to the exit of the destination airport, everything went smoothly and with attention to detail. It left me rested on arrival and ready for action!","Flying with Service","2" "2019-12-15T04:12:20-05:00","Desktop","4","review","Flights could not be faulted, staff very professional and friendly, good leg room even in economy, one of the best airlines I have flown with","Excellent service","2" "2019-12-15T02:02:47-05:00","Desktop","5","review","The company really cares about their customers. We were about to spend the whole day at the airport when they offered us an earlier flight with an excellent connection. A special thank you to Chris. Unfortunately I don't know his second name, but he was working there on 23/11/2019.","Care about customers","1" "2019-12-15T01:26:24-05:00","Desktop","5","review","Flew from Manchester to Auckland and Christchurch to Singapore with a 1 night stopover then continued on back to Manchester. Really good flights, good food and service, constantly serving drinks, lovely friendly flight attendants. Big choice of entertainment in comfy seats, plenty of legroom. Really clean, the staff are seen to clean up off the floor. Well stocked toiletries in the lavatories. The hotel in Singapore that we booked through the airline was not up to standard but I did get a nice email from them apologising. Wouldn't hesitate booking again.","Rugby league tour","2" "2019-12-14T23:41:48-05:00","Desktop","1","review","WE'll NEVER fly business again with Singapore Airlines. When fully extended, the seats did not line up with the place where we had to rest our legs so the legs from the hip down had to be at an angle to the body. ( No straight line). We did not complain as all the seats looked the same. Just learned a lesson. Economy looked OK, not as roomy of course but at least legs could be straight rfrom the body.","staff pleasant seats VERY UNCOMFORTABLE","2" "2019-12-14T21:42:15-05:00","Desktop","5","review","Great and comfortable flight (A380 we caught). Service was great. Recommend to catch this flight if you intend to make a stop over","Comfortable flight","1" "2019-12-14T15:32:39-05:00","Desktop","5","review","Fly to Singapore, transit to London on premium economy class. The seats were wider and definitely more leg room. We were also to book choose from a wide variety of meals beforehand. It was a very comfortable and relaxing flight.","Very comfortable flight!","2" "2019-12-14T14:23:39-05:00","Desktop","5","review","Attendants are always smiling, ready to help with all details, will book the same flight again next month.","Definitely the best service","1" "2019-12-14T11:18:02-05:00","Desktop","3","review","I have flown out by Singapore Airlines many times and among the airlines plying on that sector Singapore Airlines would probably rank above some others. I like their regimentation for boarding as it cuts the confusion that gets created in the isles of the airplane. The food served from Singapore to Melbourne which I travelled in premium economy lacked taste and its presentation was poor. Flying out of its base - Singapore, using a caterer that can add a taste of Singapore would improve the food quality. The premium economy provided slightly larger seat and recline was perhaps a wee bit more than that on economy – not a flat bed. Even on premium economy one shares the toiletso the wait can be long. Instead of earphone I got head phones and leg rest but at what cost. As regards beverage, Smirnoff Vodka ranks at the bottom of Vodka's and that is what I had which I left and changed over to a reasonably OK red wine. The sector from Singapore to Melbourne should cater for one to two more variety of red and white wine as the travellers on that sector are more exposed to drinking wines especially in the premium economy.","Professional but expensive","1" "2019-12-14T11:01:38-05:00","Desktop","4","review","I have flown out by Singapore Airlines many times and among the airlines plying on that sector Singapore Airlines would probably rank above some others. I like their regimentation for boarding as it cuts the confusion that gets created in the isles of the airplane especially in any sector that starts from Delhi. I hope other airlines also adopt this regimentation. Inflight entertainment has variety and inflight service is very professional with airline staff pulling in their weight. The Indian food served in the leg from Delhi to Singapore was tasty and I would say good and that too being served on economy class. As regards beverage Smirnoff Vodka ranks at the bottom of Vodka's and that is what I had which I left and changed over to a reasonably OK red wine.","Very professional and on time","1" "2019-12-14T01:35:35-05:00","Mobile","5","review","First time flying with Singapore Airlines. Flew out to Singapore from Heathrow on A380. Without a doubt the best airline we have ever flew with. Excellent service even in economy. Plenty of entertainment to watch. Good selection of food and drink. Only down side was not being able to sleep properly. But the most leg room available from any other operator. If your ever flying to the far east. I would definitely recommend Singapore Airlines. You won't be disappointed.. 5 🌟 service ","Superb service ","1" "2019-12-13T22:26:19-05:00","Desktop","5","review","We recently flew with Singapore Airlines after a while & could clearly see why they are rated as one of the best airlines in the world. Right from the moment you get in, their customer service is a cut above than the rest. We travelled with our two young kids, a 4 year & a 1 year old & the staff were extremely helpful and looked after all our needs. The inflight menu & entertainment was very good & offered a lot of variety. The check in process was also very easy & stress free. Overall, it was one of the hassle free flights that we have had in recent times","A cut above the rest","1" "2019-12-13T20:44:35-05:00","Desktop","5","review","Traveled with SQ on the longes non stop flight to SF. Since the service is outstanding in SQ as on most of my other destinations with SQ the time flies and the comfort in the business class as well as the care for the guests is excellent or better outstanding. They take great care about every detail Congrats to SQ management","Best Airline, always excellent and super friendly service","1" "2019-12-13T17:25:58-05:00","Desktop","3","review","great until we got to hong kong and was put into economy. Then on completion of the holiday had to try and retrieve the extra money we had paid.","2nd trip to japan","1" "2019-12-13T10:36:44-05:00","Mobile","5","review","Flew SQ478/479/118/119. All trips where outstanding and exceeded all my expectations. The cabin crew are humble and polite and ever willing to assist. The aircraft was super clean and fresh and the food was great. I always thought that the middle east carriers where the best, clearly not as SIA is. Their service levels is on another league all together. The cabin crew literally carried the flag of Singapore and gave passengers a glimpse of what the country of Singapore stands for and that they mean business when it comes to service delivery etc Have to also mention here that the Johannesburg ground team of SIA is pathetic. If you have a query and call them all they say is ""SINGAPORE AIRLINES"" and remain quiet whereas if you call airline ""XYZ"" in the middle east thay say ""hello and thank you for calling, how may we be of assistance"" this type of bad attitude at SIA will eventually lead to the loss of customers. Overall: Food:5/5 Onboard service:5/5 Cleanliness:5/5 Inflight entertainment:5/5 Johannesburg Offices of SIA:1/5 ","Superb ","3" "2019-12-13T07:52:42-05:00","Desktop","5","review","Outstanding service throughout. Ease of ticketing, great app, online customer service is helpful, great ability to pick seats & meals prior such as the Book the Cook option, great seats, great inflight service, smooth check-in. Very good for vegetarians. Many non-alcoholic drink options in flight.","Incredibly good service & good for vegetarians & those that do not drink alcohol","1" "2019-12-13T07:15:46-05:00","Mobile","5","review","For safety and service, SIA is the best choice. It was a wonderful experience who truly care for their customers.","Airline","1" "2019-12-13T06:24:42-05:00","Mobile","4","review","Our first flight on Singapore Airlines was a pleasurable experience. We flew economy class and yet our seats were comfortable with plenty of leg room for my six foot husband. The head rests were comfortable; food was tasty. The female stewardesses were beautifully attired. And the price was exceptionally economical. We were very pleased with our flight.","Roomy, Pleasant Flight","1" "2019-12-13T01:12:41-05:00","Mobile","2","review","Took SQ business class from Singapore to Istanbul, it’s quite shocking that the standard has dropped significantly: 1) the seat was not cleaned properly, and the remote control had food stains on it; 2) the wifi that showed it’s connected didn’t work at all, the aircrews attempted to fix the problem but no success; 3) the in-flight entertainment suddenly switched off by itself and unable to restart while I was half way watching a show; 4) the washroom run out of tissue paper; and what made it worse was 5) while waiting for my turn outside the lavatory, the Pilot came out and cut my queue! I understand that the crews may have priorities as they are on duty, but he was simply rude! ","Business class standard dropped ","2" "2019-12-13T00:52:48-05:00","Desktop","4","review","I flew from Singapore to Melbourne few days ago. They provided an exceptional service. First, in the airport they had one of the largest airport lounges I have seen. This was bigger than the previously visited lounges in the same airport. I guess they have many lounges throughout the airport for the same airline. The flight crew was very friendly and very professional. Something I admire very much in Singapore airlines crew is that they are very attentive. The flight was about 8 hours and even after the meal service, if they see that we are awake when they move through the cabin they politely ask whether we need anything, or they offer some snack. With the good quality food that they offer, flying in a full stomach is always fun. The seat and the entertainment system was up to the standard as well. The seat has the full flat bed option which comes very handy in this long flight. The airplane was clean and I witnessed continuous cleaning of toilets by the crew throughout the flight. I can suggest some improvements (but I know this will impact their cost, anyway just saying), 1. Generally some airlines offer Chauffeur service free of charge in some major destinations for premium passengers. This would be a good idea. 2. Also, try to give an amenity kit. Because, I know some people just don't care for this, but for most people, this is very useful, specially in a long trip.","Helpful crew with good food","1" "2019-12-13T00:31:27-05:00","Desktop","4","review","The plane was absolutely packed. We had seats opposite a small galley area and as soon as we boarded we noticed a high pitched whine which was extremely disturbing. As we’d had a very long flight from LHR to Changi with the same horrendous noise we were really anxious about yet another flight with such an overwhelming noise. We asked the staff what on earth it was and they said it was the fridge compressors and that they would do something about it when we had taken off. The noise continued for about an hour and thankfully it then stopped. Unfortunately the woman in front with a child of about 4 or 5 allowed her to continually bounce about and jump from seat to seat. She used her mother as a trampoline, and each bounce meant my drink sloshed about and the screen jumped. It was a horrendous flight and I wish I’d asked staff to do something about it. This woman appeared to have nothing to amuse her child and one can hardy blame her for misbehaving. It’s bad enough for an adult but awful for a child. There were no snacks available on this flight but the food was good with chicken, carrots, broccoli and potatoes and a delicious but small gourmet choc ice. The afternoon snack was a hot quiche which was ok. We would have welcomed a snack during the flight though. The entertainment was excellent with plenty of choice and a big screen, with the best sound of any flight I’ve been on. Singapore Airlines is still our airline of choice despite this awful flight. It’s clean and service is good, and the entertainment is superb.","Another plane with high pitched whine!","2" "2019-12-12T23:55:35-05:00","Desktop","1","review","Worst airline ever. The safe and airline are an embarrassment to singapore. Bad service from start to end. Go to air nz","Horrible","2" "2019-12-12T23:45:48-05:00","Desktop","3","review","Very poor shared lounge at Paris CDG. Average check in and boarding. 777 aircraft has very noisy air con and poor seats requiring a diagonal sleeping and eating position. ""Book the Cook"" pre ordered meals from Paris were excellent, not quite as good from Sydney and Singapore perhaps. Cabin crew could be charming but nothing outstanding service wise. Good on time flights. But no wash bags, nor sleep wear provided.","Decent ""Book the Cook"" food & crew.","2" "2019-12-12T23:07:26-05:00","Desktop","4","review","Do not use their website for booking tickets. When we tried it timed out twice at the payment phase. Although I advised Air Singapore that they had billed me twice they stated I HAD TO PAY A THIRD TIME as the other two bookings had not eventuated.As time was of the essence, we were forced to book a third set of tickets. Air Singapore managed to refund the one debit on my credit card but now 4 weeks and 3 days later, I am told to only expect a refund of AU$ 7300 in 4 - 6 weeks depending on MY BANK. The only apology I have had is from a script written page where they say they are sorry for the inconvenience. INCONVENIENCE, this is not an inconvenience. They will have the use of my money over the Christmas period. I will not. The outright lies I have been told by call centre staff, the incompetence, the refusal to let me speak with a supervisor, (At least 4 requests for a supervisor were ignored) the expensive cost of the phone calls, the time spent in trying to explain my plight each time which is caused by them not updating the script on their systems has been so frustrating. Each phone call was at least 30 minutes and I have had to use Skype to phone their line in Singapore. Do not use their website, it costs only $50 to phone and book and I recommend that to avoid the heartache we have had. Oh the cherry on top? When a call center staff member stated that we HAD received an email showing that the one booking had gone through. What kind of logic was that when we ended up paying for a ticket three times? I am a big fan of Air Singapore but this debacle regarding funds is beyond a joke. Truly frustrated and out of pocket for Xmas was not how I envisioned this year.","Flying experience good, booking experience dismally frustrating","2" "2019-12-12T23:02:46-05:00","Desktop","5","review","The Services start from the Check-in with mobility support in all points in Kolkata, Singapore and Sydney was thoroughly professional and flawless. The cabin crew were very cooperative and extended all assistance when needed. The aircraft carrier was specious with adequate legroom for longer flights.The Dinner Lunch and light refreshments served was very delicious . Flight entertainment panel have excellent bouquet of Cinema, Music, Games covers taste of all spectrum of guests travelling.","Best travelling Experience of Lifetime","2" "2019-12-12T20:12:30-05:00","Desktop","5","review","Recently flew the direct flight from Singapore to Dubai and back. Have to say this is the best Economy class I have flown in the last 20 years. Service, Food, Flight, Efficiency.. SIA is simply the best","Value for Money - Best Service","1" "2019-12-12T19:22:48-05:00","Mobile","4","review","Ended up bidding for the upgrade on premium economy, and ended up getting it for $245/person. Totally worth it as we were able to pre book our meal through Cook the Book. Also, seat reclined pretty far back, the footrest extended out, and the bulkhead on row 31 was real nice. Super service, clean aircraft, and great legroom.","Great Airline!","2" "2019-12-12T19:02:38-05:00","Desktop","4","review","Singapore Airlines continues to be one of the best airlines. In fact the return part of our journey was from Amsterdam, Singapore for a stopover, then onto Brisbane. The flight over was by far the best experience, the food was great, and so was the service. Sadly on the return journey, there were just a couple of minor hiccups with their serving of food, ie not getting a cup of coffee until there second time around of asking, and then getting totally forgotten for a meal, which was quickly rectified after I pressed the call button. Overall, I love flying with Singapore Airlines. Due to no fault of their own, leaving Amsterdam late, but we arrived earlier than scheduled in Singapore, and they do ensure that you are always made to feel welcome.","Their tenacity at absolute safety was good to see and experience.","2" "2019-12-12T13:05:40-05:00","Desktop","3","review","Disappointing. The service was excellent but the seats and space are smaller than on other flights. When the seat is converted to a bed, it is extremely narrow with a very thin mattress. Feet slide into a space under the seat in front making it impossible to bend ones knees. This is apparently the new seats put in by Singapore Airlines and we will be avoiding this carrier in future.","Singapore Business Class","1" "2019-12-12T13:04:40-05:00","Mobile","2","review","My onwards flight to Vegas was quite good as I was given the emergency seats as I’m 6’3” in height. The meals were quite good but was disappointed by the selection of movies on the flights on the 30th of November from Colombo to Singapore and then from Singapore to San Francisco. The service also was definitely not the typical Singapore airlines standard that I have experienced in the past. The call for assistance was missed several times. On my return journey on the 8th of December via Los Angeles to Singapore and Colombo it was a more than 20hr light and was extremely disappointing. First I couldn’t get the emergency exit seats despite I felt that it could have been done at Narita. Further the real issue was the seat I had 42D was broken and couldn’t recline. I suffered so much due to this. It was so hard given the length of the flight. They did offer me a middle seat but thag would have made matters worse. I feel given that I had a decent amount of Krysflyer points I think they could have easily upgraded me to business class given the situation of the chair and my height. It was a terrible flight due to this and once again it wasn’t at all the typical SIA flights that I have experienced in the past. The food was also not that great and once again the service was not at all what I expected. In fact for the first time I thought that Qatar Airways service was much better compared to my last trip with them. The boarding process on both legs was very professional and done well. ","Very Disappointed ","2" "2019-12-12T11:46:24-05:00","Mobile","1","review","Just to be sure I am a Gold status member with Singapore Airlines and several other airlines. So I do fly a lot. What Singapore Airlines has recently presented is appealing. I have never seen so much incompetence and ignorance on a flight in the last 20 years. The SG crew has ignored my meal selection 4 times, offered the worse types of food for breakfast. In the end the staff offered Nothing for me to eat. What a disaster. Luckily there are plenty of carriers as alternatives which I will choose in the future. Do not fly Singapore Airlines from London to Singapore.","Worse airline I have ever flown","2" "2019-12-12T11:40:28-05:00","Desktop","5","review","Quick and easy check-in and bag drop. Great flight, good seating, plenty of leg room and great in-flight entertainment (great choice of both TV and Film). The transit in Singapore was easy to navigate for my transfer, pretty seamless. Great experience all round, would highly recommend :)","Great flight, great service","2" "2019-12-12T11:05:12-05:00","Desktop","5","review","Having had a recent ankle operation I requested a wheelchair to assist me in getting to and from the Airplane,this was made available to me, well to sum it up I was thoroughly spoilt from ground staff to cabin crew they could not have been kinder, At the check in I also requested an aisle seat to accommodate my strapped up ankle an the necessity to be able to stand up and exercise my leg, this was granted and without having to pay any extra ! All in all a truly great experience, thank you.","From a disadvantaged travelling point of view","1" "2019-12-12T08:56:48-05:00","Desktop","3","review","Very disappointed with the check in service counter which are not being helpful especially the supervisor on that day 11-11-2019. He was not friendly at all, may be that's the way he supposed to perform in front of the other employees to show that he is the boss!","Not as friendly","1" "2019-12-12T03:21:50-05:00","Mobile","5","review","Slightly delay departure in Philippines Early arrival into Spore Changi Airport Comfortable flight. Service good except for one male steward","Dr Thor Guat Ngoh","2" "2019-12-12T02:29:47-05:00","Desktop","5","review","Began with A380 from Sydney to Singapore. Old style interior with very wide seats. Still think this is slightly better than new cabin design. Then the A350 - 900, also known as the ""Racoon"" because of it's nose. Singapore to Moscow, then on to Stockholm. Good flight, comfortable and able to catch sleep. The Cabin crew on both aircraft were excellent,as we have come to expect from Singapore Airlines. Return flights were of same standard despite crew change in Moscow. Have experienced over 10 flights recently with Singapore and can say the high standard of service has been consistant over various routes. ","Consistant Service over different aircraft.","2" "2019-12-11T23:52:09-05:00","Mobile","2","review","We had high expectations, as I had heard good things about Singapore Airlines, but unfortunately we were left disappointed. We would normally fly Jetstar business class and I wish we had of stayed with them, as Singapore airlines was more expensive. The set up of the plane was poor compared to business class on Jetstar, the toilet situation was undesirable because unlike on business class Jetstar you are only sharing the toilet with about 28 other passengers. On Singapore premium economy you are sharing it with the whole plain. The service was poor. We we not offered refreshments prior to take off and I imagine this was because of the layout of the plane. When we were offered refreshments and food it took forever for the flight attendants to come round and collect the rubbish and empty trays. Overall I would rate Singapore Airlines as poor and would not fly with them again, and I definitely would not recommend them.","Disappointed","2" "2019-12-11T23:27:18-05:00","Desktop","5","review","Absolutely over the top service during the flight and on ground. Had a terrible flight from Europe to Singapore. Were late on arrival. There were club cars waiting for all those, who needed to catch up the next flight. I was exhausted, when boarding, the hostesses offered me a three-seat midsection alone, brought pillows and blankets, kept my meal warm, as I fell asleep as soon as I was stretched out. Brought the meal and an excellent red wine, without even having to ask, when they realized I was awake. Wonderful service. Great value for money!","The best flight experience I've had so far!","1" "2019-12-11T22:13:02-05:00","Desktop","5","review","I fly to Australia at least once a year, sometimes twice and have flown with most airlines, i find Singapore the best for a number of reasons, the seats are more comfortable, the hub airport is in my opinion the best in the world, the service is exemplary, the down side it is also the most expensive, every so often there is a window of opportunity with a lower fare and then I travel with them, the luggage allowance is more than most at 30 kilos, if I can find the right fare (and I am prepared to pay a little more) this is my airline of choice.","The best","2" "2019-12-11T22:07:22-05:00","Desktop","2","review","My client in Japan purchased the ticket for me in August and I flew 1 Dec, SIN to Tokyo. Only 1 week prior did they tell me I needed to present the actual credit card on which the ticket was purchased. This had happened once before but only on SIA. Japan SIA told my client no need to present the card. I tried to verify with SIA in Singapore but they said cc was needed. Japanese client checked again with SIA in Japan... no card needed. Back @ SIA Singapore & guy in charge writes, I MUST have the card to board. Finally, I'm told the client paid cash. AHH...cannot show cash. 6 years ago with SIA same problem and the cancelled my ticket and I had to buy a new one at 3 times the fee from their ticket counter to get on the plane. Never with any other airline and I've flown over 2 million miles, ONLY SIA. Archaic, foolish system. At the airport, no one there to check for a card anyway! Never had this problem with Emirates, Oman Air, Etihad, American, Delta, Malaysian Air, Garuda, Air France, British Air, Namibian Air, South African Airways, Air Israel or any other airline... just SIA. One problem ON the flight. I paid extra for a bulkhead seat, 41H flying out of SIN and 41C on the return. BAD SEAT! The seat selection map shows the aisles are straight. They are NOT. No TV screen in front of me... it's folded down on the side. The aisle makes a dogleg to the window side. My feet ended up in the aisle and I had to keep moving them because the crew had to pull the cart over my foot area and people leaving the premium economy to use the toilets behind me kept stepping on my feet... both coming and going to the toilets. Why pay $32+ to have your feet walked on AND no overhead bin or place to store luggage in front?","SIA demands client's credit card b/4 boarding the plane & AVOID seat 41C or 41H!","1" "2019-12-11T20:00:16-05:00","Desktop","4","review","We flew Wellington - Melbourne, Melbourne - Singapore. Usually from Wellington we have to fly to Auckland or Christchurch for our international leg. Since I travelled the Airline has put newer planes on the route which will be an improvement. Our Wellington to Singapore leg was awful, the plane older and the entertainment system was so poor it wasn't worth watching. That made for very long flights. As always the crew were lovely and food pretty good considering. Our Singapore to London flights were good because we were on a bigger and more modern plane. We did a stopover on our way to the UK, taking advantage of the stopover holiday benefits which are good. On the way home we had 13 hours in Signapore, with an early morning arrival. The stopover would have been better placed on the homeward journey.","Flew via Melbourne from Wellngton","1" "2019-12-11T19:38:49-05:00","Desktop","3","review","Don't waste your money paying for premium economy as it is not worth it. I was very disappointed in my flight. The buttons wouldn't work to lower seat back or lift leg rest, food was ho-hum. If I can't afford business class, I'll travel in economy and save a bucket of money.","Premium economy","1" "2019-12-11T18:06:53-05:00","Desktop","4","review","Flew SQ877 back on 1st December. Flight left promptly on time and arrrived at Singapore in good time. Service on board was very good, meals and drinks were served in orderly and respectful fashion, and staff gladly helped me with requests for drink top ups. In flight entertainment quite high level. Overall a good flight, would be happy to take again.","Enjoyable Flight with SIA","1" "2019-12-11T17:58:04-05:00","Desktop","3","review","I had already booked a seat in cattle class. A situation occurred and I wished to fly business. Well that was easily done but the only problem was that they would charge me for business and not refund any of the money that I had already paid for the cattle class seat. It wasn't like it was a couple of days before the flight but quite some time. The flights were very good and the new aircraft were fantastic. One thing that I did notice on investigation that all the flights were full, meaning that they had been paid for one seat twice. Not a bad scam. A couple of weeks before, I had flown business on Philllipine Airlines. The service was just as good and the food was just a bit better. You know that when they bring the food trolley around on Singapore the smell is always the same and turns you off. I have mostly flown Singapore with family and friends but will look at alternatives in the future.","They'll get you if they can.","1" "2019-12-11T16:43:31-05:00","Mobile","5","review","My son doesn't like flying but he enjoyed the flight so much. The airplane is new, the seat design is nice and the entertainment system is perfect. The screen is big and we have a nice headset. The movies selection is great The food and service is great as always. Have been a great flight ","New airplane. Great service","1" "2019-12-11T16:18:25-05:00","Desktop","5","review","Through out from Colombo-Bali Colombo was great. Online facilities are superb and user friendly. On my return flight it was best experience I had in SQ, since my flying experience with SQ. Cabin Manager was remarkable. Her name is Ms.Sandra Brampy. Toward all in the cabin was taken care of. Wonderful.","The Airline to travel","2" "2019-12-11T14:27:07-05:00","Desktop","5","review","Did a return trip on a shared flight between Air NZ and Singapore Airlines, have to say the Singapore Airlines was by far the better flight, both ways. Staff were friendly, helpful and pleasant. Air NZ flight on the other hand were not. Know who I would choose to fly with again.","Fly Singapore Airlines","2" "2019-12-11T14:00:54-05:00","Desktop","5","review","I have travelled with this Airline quite a lot and each time I fly with them I have a great flight from check-in to arrival. Staff are friendly, efficient and professional, anticipating your needs and providing a relaxed flying experience. Meals and wine are good quality and have a variety of choice. Aircraft is comfortable and clean with a enhanced area of seating.","Consistently a great Airline to fly with.","1" "2019-12-11T13:02:07-05:00","Desktop","4","review","13 hours in economy isn’t easy, but the friendly staff, good food and good seats helped. One complaint though was lack of water outgoing and both journeys we were freezing so worth packing a coat!","Pretty comfortable journey","1" "2019-12-11T12:42:14-05:00","Desktop","3","review","On the flight to Singapore from Adelaide we had more leg room. The return flight we felt like sardines. Even had to sit with legs in the aisle as they couldn't fit in the seating area. Very bad for everyone's health. Have travelled with Singapore for years but this was the worst flight ever. New seats in plane - terrible for an overnight flight. Rethinking our airline for next trip.","Too cramped","2" "2019-12-11T11:52:34-05:00","Desktop","5","review","Excellent flight. seats are very comfortable and make into full bed. The meals are very good. Only complaint is the classical music. No opera selection and choice while large was not interesting except for few pieces.","Excellent, the best","2" "2019-12-11T06:28:31-05:00","Desktop","5","review","This year I found the economy return ticket to USA cheap compared to other routes from east. Also, I have not seen Singapore, so this was a good opportunity to do so. On our onward journey, 8-9 hour stop over was conveniently spent exploring the Changi airport. We did not go for free city tour as we had planned a stop over for eight days on our return trip. I request Indians flying Singapore airlines to mention Indian vegetarian food instead of just vegetarian food.","The best airline","1" "2019-12-11T02:29:03-05:00","Desktop","5","review","This was our first trip to Australia and we were very impressed with the level of service on all of our flights. The cabin crew were very attentive and kept the plane clean and tidy at regular intervals throughout the flights. We will be booking our flights for our next trip to with Singapore Airlines. ","Excellent service","1" "2019-12-11T01:39:56-05:00","Desktop","1","review","Converted seating to hard beds, made up by the passengers, is not my idea of Business Class comfort. The airline is not of the same standard it was 2 years ago. Will not fly with Singapore airlines again.","Sleeping on hard beds, on a long flight, in Business Class, is not for us.","3" "2019-12-11T01:38:35-05:00","Mobile","5","review","Me and my wife were on a flight home from an amazing holiday 3.5hrs in to our flight I collapse and came to on the floor the staff onboard the flight had been amazing and looked after me and my wife I would recommend flying with Singapore airlines ","Traveling","2" "2019-12-11T01:28:41-05:00","Desktop","4","review","Used SA flying to and from Amsterdam/Auckland. We were quite happy with our choice (Pre,ium Economy. Lots of free leg space and very relaxed (2 window seats). Very nice personnel and good food with very nice selections (mostly rice/Nasi). We loved it. Frequent visit by cabin crew with additional food and drinks during the 4 flights (forth and back). We will definately choose for Premium Economy again next time when flying long distances.","Premium Economy","1" "2019-12-11T01:28:17-05:00","Desktop","5","review","Absolutely first class service. Great Cabin Crew. Nothing was too much trouble, and they make a beaut Singapore Sling","Adelaide?Singapore for F1 Grand Prix","1" "2019-12-11T00:58:41-05:00","Desktop","4","review","Check in process was at a priority counter and was very speedy. Despite the fact that our luggage had ""Priority"" tags, they came out about the same time as others at the other end, which was disappointing. The food selected was good. The cabin was at the right temperature for resting/sleeping and the seats were comfortable. Although the service was efficient and friendly enough, it was not as wonderful as advertised.","Comfortable seats","2" "2019-12-10T23:45:17-05:00","Desktop","4","review","As it was the 1st time I had flown Singapore Airlines, I would certainly consider flying with them again, and Irecommend it.","Flight service very good,staff friendly and helpful :)","2" "2019-12-10T23:42:49-05:00","Desktop","5","review","Nothing to say. only UNIQUE you have to travel to see. at the arrival a board, after you seat , Champagne and all the simpaty you can receive. After a Pijamas from GIVENCHY to use and relax and enjoy the trip in you XXXXLarge seat/bed. service /food/Drinks ... all you desire. well teh BEST","THE BEST","1" "2019-12-10T23:42:36-05:00","Desktop","5","review","All good. Did not like the stop in Moscow. Crew there unfriendly and have to do one more security check. Not so effektive in my eye's. Maybe can do something like offer coffee or snacks during the stop. Wich is most waiting to go back onboard","Very good","1" "2019-12-10T23:12:13-05:00","Mobile","4","review","Took an early morning flight from Changi Int Airport to Perth. Checked in at counter was pleasant. Ground officer was cheerful and helpful. It was the same on our return flight from Perth to Singapore. Captains for both flights did smooth landings without us feeling any jerks. Thumbs up to them. Food was only above average though. Flight staff on the planes were caring. The only unhappy encounter my husband and I had was at the departure gate in Perth. It was past midnight when we were at the gate. At boarding time we requested to board with the families with children as we were 73 years old and would take a longer time to get on the plane as I had a knee operation. It was denied. To make matter worse we were one if the last to board the plane. Just imagine the anxiety we had.","Quite a pleasant flight","1" "2019-12-10T23:05:01-05:00","Desktop","5","review","Outbound and return flights were both 2 different planes. The outbound flight from Perth, we were worried may not allow us to connect with the second plane, as it was 25 minutes late arriving at Perth, the staff, cleaning crew, and refuelling techos were excellent, and had us in the air, only 15 minutes behind schedule. My wife needed assisted passage, due to a medical condition, but the staff at Singapore airport had us on the plane with only a 5 minute delay. The second stage of our outbound flight was trouble free, and enjoyable. Assistance at Heathrow was supplied, and helped us make good time, collecting baggage etc. The return journey was also trouble free, with only assistance for my wife at Singapore airport, but Heathrow was very congested, and there was no-one to assist. Arriving at Perth, there was assistance which enabled us to leap frog some of the normal passengers. Well done! Overall, Singapore Airlines supplied us with exactly what we expected, and we would recommend Singapore Airlines to anyone travelling on the longer distance flights. Our booking was made through Flight Centre in Joondalup, Western Australia, who were very helpful at each stage of booking process.","Trouble free flights thanks","1" "2019-12-10T22:47:39-05:00","Mobile","5","review","We fly with Singapore airlines pretty frequently to Australia visiting family and I can't recommend Singapore airlines high enough first class service always fantastic service in economy we've thought about upgrading on numerous occasions but economy is very good for us. We fully understand why they are voted the best year after year.","Excellent airline","1" "2019-12-10T21:45:22-05:00","Desktop","4","review","My early bird search gave a very attractive online ticket fare to Melbourne for our visit. My wife had a deep wound on lower part of her left leg. Got wheel chair assistance and leg free space seat from Singapore Airline. Our sincere appreciation for the courtesies and concerns given to my wife, by the ground staff and flight attendants for the journey. At transit in Singapore she was given wheel chair in interchange at Terminals and took her to special reserved area until our on carrying flight. She and I been oldies, were quite happy on the services ..... thanks so much.","My wife got a good service being a wheel chair passenger","1" "2019-12-10T21:36:43-05:00","Desktop","4","review","I was excited to fly out of Singapore on my birthday for the first time. I had heard of passengers given birthday surprises onboard the plane and I was anticipating if I will have one since I am flying SIA. Well, as in the title of my review...I received none, not even a birthday greeting from any crew onboard. Guess I think too much and too highly of myself (probably I am sitting in the economy class). Apart from the boo-boo, everything are nice and well thru out the flight both ways (departure and arrival). The new plane 787 was good, big screen for entertainment.","No birthday cake on my birthday onboard SQ flight","2" "2019-12-10T21:35:25-05:00","Desktop","5","review","Having arranged 4 premium economy seats we were very happy with whole process. Check in at Heathrow was exceptionally smooth and quick. Seats were comfortable with adequate leg room. In flight food and entertainment also very good, but attentiveness of stewards along with maintaining cleanliness of long haul flight was a big plus. Although not frequent fliers we used 3 other airlines for long flights over 5 week period and this service provided us with the best overall experience.","Faultless","2" "2019-12-10T20:54:37-05:00","Desktop","4","review","Excellent aircraft, punctual, clean. Entertainment was not great, not many movies that appealed to me personally. Food was good. Snacks were ok but not very tasty.Alcoholic drinks were few, had to ask 5 times to get a second drink of wine with my meal, gave up after that. Pity because the service is what let the flight down. Service was run like the army and stewardesses were obviously in fear of the head steward. I would still book again but would look for alternatives as well.","Tight with alcohol lol","1" "2019-12-10T20:31:44-05:00","Mobile","5","review","Would recommend Singapore Airlines for punctuality, comfort and service. Have always flown with them to NZ.","Flying comfort","1" "2019-12-10T20:00:23-05:00","Desktop","5","review","Excellent flight. Great service. Food provided in cost of ticket. Seats very comfortable. In flight movies/Tv included.","Great Flight","1" "2019-12-10T19:36:57-05:00","Desktop","5","review","As always, Singapore airline seats - even back in 'coach' (economy) - are more comfortable than any other airline I have ever flown with. As a regular traveler I appreciate the quality of the food and service on board, with regular service of simple drinks such as juice and water throughout overnight flights. Attendants are always prompt to answer service calls and are always friendly and courteous. Bravo! Unfortunately the recent changes to being able to reserve seats ahead of time has lowered the online booking & cost experience to be no different from other airlines. Prior to this I had felt the extra cost in flying with SIA was worth it, now I often book with other airlines for better pricing even if they are not quite so comfortable.","Travel comfort and service with a smile","2" "2019-12-10T17:26:32-05:00","Desktop","2","review","The flight was ""spoiled by an irritating peripheral pettiness. The boarding lounge was not open early so we had to wait in a crowded entry area. WE had to empty our water bottles for the security checkthrough and when we looked to re-fill them during a protracted lounge wait there were no taps. People were queuing to pay ridiculous prices for bottled water. We had orderred on-flight delivery of some spirits - bought with frequent flyer points. One of these turned out to be unavailable. There was no provision of a substitute. Instead, we were given a credit (in Singapore dollars) - with an expiry date attached. This was only useable on another flight as the delivery costs to Australia were prohibitive. These setbacks have spoiled any other impressions of the flight. A good aspect of boarding was a call for seniors to board early.","Pre-boarding conditions ridiculous","1" "2019-12-10T17:18:33-05:00","Desktop","5","review","The plane was new, 787. The touchscreen display for entertainment was easy to use and convenient. The service was good and the flight was smooth. Although the departure was delayed, due to congestions in the runway, we still arrive Osaka on time. Food was nice. The check in and baggage drop was very easy and convenient. We had lots of time to walk around the airport as there is no restriction to only check 2 hours before departure.","New and Comfortable","1" "2019-12-10T16:07:27-05:00","Desktop","1","review","Singapore Airlines has a history of providing great service and its reputation is supposedly impeccable. However, with its recent changes to the booking system, getting decent seats without paying for one is close to impossible. On the day of check-in, only 9 seats remained available. Everyone else had already selected/paid for one and there were 0 aisle seats available. Shocking. The airlines did not reserve any seats for normal check-in and this is highly disappointing as my family were scattered throughout the plane. Given the premium prices, this really shouldn't be happening since other airlines offer better seat selections. Moreover, the food provided on Singapore airlines frequently disappoints and nothing about the airline stands out anymore. Singapore airlines have been dethroned and this is hardly a surprise. Last time flying with them.","Reserve your seats","1" "2019-12-10T15:43:06-05:00","Desktop","5","review","Allways a great experience flying with Singapore airlines. The staff were extremely helpfull as upond looking for our seat my Husband and I discovered we had been separated for seating. A airhostest was unable to help us as the plane was fully booked, she came back to us after the plane and taken off and appoligised and the gave us special treatment with giving us first option for lunch service and other special help throught out the flight. The seating was very comfortable and the entertainment as well. I would certainly fly again with Singpore airlines.","Most Enjoyable flight","1" "2019-12-10T15:23:03-05:00","Desktop","5","review","I first flew Singapore Airlines in 1994, Business Class, from Los Angeles to Hanoi. It never got any better than that. They now fly from Houston to Singapore, by way of Manchester, a flight I took on my way to Aberdeen but this time in Coach. The flight was great. The equipment in excellent condition, the service superb, even the food was good and a step above anything I've had in coach anywhere else. Very highly recomended!","The best, even in coach","1" "2019-12-10T15:11:45-05:00","Desktop","5","review","The cabin crew were polite and courteous, always smiling and nothing is too much trouble for them. I’m not at all surprised that the airline is voted one of the best in 2019. The food was good, with a choice of Eastern or Western dishes. Plentiful indeed.","Simply the best airline.","1" "2019-12-10T14:58:04-05:00","Desktop","5","review","Our 6th flights with Singapore Airlines in business class, and standard and service is really good as usual. Comfortable aircrafts, wonderful staff with high service level, nice meals and drinks. Singapore Airlines is high end!","Singapore Airlines makes it again..","1" "2019-12-10T14:46:24-05:00","Desktop","5","review","Thought we’d try premium economy as the trip was a bit longer...Wow it was great well worth the extra $...more space..better seats..seemed to be more attention with service.. Crew were great, as usual with SIA..Yep can’t wait for next trip..","One step up","1" "2019-12-10T14:37:33-05:00","Desktop","3","review","SQ service has been inconsistent for a while. Have experienced loveliest crew from US JFK - FRA - SIN flight and also TPE - SIN flight but some flights around SEA are far less satisfactory Meals standard are definitely dropping and the personal grooming of the stewardess are just post Halloween scary. cleanliness in the bathroom are inconsistent too What happened SQ ?","SQ has seen better days","2" "2019-12-10T14:23:37-05:00","Desktop","4","review","The SA cabin crew are exceptional. The food was delicious, we'd pre-ordered the chef's choice. The interior felt near new and was very clean. The toilets were kept spotless the entire trip. The seats are a little too firm. However, the dedicated Business Class lounges in Perth and Singapore are really third-rate and let down what would otherwise be an excellent experience. SA uses the Swiss Air lounge in Zurich which was pleasant. Considering passengers can spend hours in the lounges I think SA could lift its' game in this area. If not for this criticism I would not hesitate to give SA near full marks.","Great on Board. Disappointing Lounges.","1" "2019-12-10T14:10:54-05:00","Desktop","5","review","This is the 5th time we have flown with Singapore Airlines, without doubt they are the best we have ever flown with. We have a further 5 flights booked with them from Singapore via Brisbane and then Auckland and returning the same way and then back to Manchester.","Far East Trip","2" "2019-12-10T13:24:03-05:00","Desktop","5","review","I must admit I don't usually fly business so I am compare this purely with Swiss air which was my flight from Singapore to Zurich. So by comparing the two there is a MAJOR difference of the two business class - here it is: Professionalism /manners : Singapore Airline (SAL) will address you by your name, it is far more personal, when you are tired, the airhostess will ask you if they would like to put the bed for us. We were given a special ""bar menu"" in addition to the food menu. They would ask us if we wanted refill constantly during the journey (until we were asleep ) but as soon as they saw us awake they would ask us for drinks as well. It was presonal touch, attension to details that's what makes big difference. Swiss Airline (SwA) treat us just abit better than economy there was lots of smile and 2nd asking for drinks but certianly not the personal touch like SAL But that's not all Food/meal - at SAL the menu was fine dining, we were given a wide selection of bread/ bread sticks etc and would come round asking if we wanted more. The food was fine dining equivalent with proper cultery and proper salt and pepper - the food I had athe lamb was cooked just right with a little pink - just how I want it. when because it was such huge portion I couldn't finish all. The hostess asked if its because I didn't like it and offer another meal ! SwA on the other hand served like economy food (or slight better) and when I didn't finish the food - they could n't really care less, just put the food away without asking why ... Space : SAL was by far much wider seat - almost double the width with two cushions. it was just like seating on comfortable sofa at home enjoying a beer with TV.. SwA was only width perhaps 3 or 4 inches wider than normal economy seats - not much wider. SAL opens into an almost full single bed width (though it narrows slightly towards the foot hold area) - it does take airhostess to open the bed for you as it's bit more complicated but when it does it is flat bed SwA can open almost flat bed at push of button though it is quite narrow. Overall much willing to pay higher price for SAL as it is by far better flight and service.","business class seats were amoungst the best in the world","3" "2019-12-10T13:13:42-05:00","Mobile","4","review","It was a nice experience to fly in Singapore Airlines. They are so cordial which expects 10 out of 10!! "," Very satisfactory ","1" "2019-12-10T13:08:09-05:00","Desktop","5","review","The staff was helpful and pleasant. Everyone had a smile on their faces. The flight itself was smooth. The inflight entertainment was excellent with a wide range to select from. 2 choices for every meal. Singapore Airlines have never disappointed me and will definitely fly SA again.","Very enjoyable flight","2" "2019-12-10T11:55:41-05:00","Desktop","4","review","Enjoyed the flight, only thing I would suggest is a larger amount of movies. Unfortunately for me not a great choice to pick from, but for other people it might have been ok","Friendly staff, good flight","2" "2019-12-10T10:52:18-05:00","Desktop","5","review","Welcome greeting with a smile at the check in counter and a short wait for the requested wheel chair assistant. A friendly and caring wheelchair assistant helped me through the security checks and immigration on the way to the departure lounge. The flight crew welcomed me on board and assist me entering the aircraft and carry my hand luggage my seat. Professional friendly service throughout the flight, disembarking and transfer to my next Singapore Airlines flight to my final destination.","Friendly flight crew and on time departure & arrival","1" "2019-12-10T10:45:38-05:00","Desktop","3","review","Check in took way too long. Maybe everyone was sleepy? Was expecting better service from Singapore airline for premium economy; but it's just an average economy experience. Unlike other airlines, you don't get slippers or socks for this long flight. Just a toothbrush and toothpaste. The line at for the restrooms were long; and one of the sinks was not functioning. Didn't get a message from airline for change of terminal for returning flight; so had to take a long walk to the actual departing terminal. Also the check in at the Singapore counter was less than friendly or helpful. The staff were happily talking among themselves without helping the people in line. Was only told of change in departing terminal when visiting the lounge.","More like an average economy class than a premium economy","2" "2019-12-10T09:31:34-05:00","Desktop","2","review","Singapore is our go to airline. The staff are competent and attentive. On our return journey from Europe early December 2019 on flight SQ211 from Singapore we were horrified with the filth of the plane. I have taken photos if Singapore are interested. There were layers of dust on curtain rails, the seat pockets in front of us were appallingly filthy - (not rubbish) but years of grime. The toilets smelt. The plane was old, poorly looked after and I was sure it was pulled out of retirement for the flight. Apart from the cramped conditions (more than usual) both the first and second legs from Europe were morning flights - yet the lights were turned off after the first meal. At least 10 of the 13 hour flight was in darkness. While I suspect that darkness keeps the cattle quiet, this was beyond a joke.","Dirty, filthy old plane","2" "2019-12-10T08:56:34-05:00","Desktop","5","review","After other long overseas trips on my ""bucket list"", while I was looking forward to visiting the destination, there was always the horrible memory of the killer overnight flight in economy class where: it is impossible to sleep (especially now with seats so jammed together that, with nearly all airlines, you can no longer recline your seat at all); if you get a window seat, you have to wake up/bother the others in your row to visit the bathroom during the night... or, with an aisle seat, they do the same to you; and, very often, you cannot even choose your seat and could end up with the dreaded middle seat... the bottom line was that you arrived at your destination totally wiped out... and returned in the same shape. Thus, with the plan for this 8-day trip (fortunately with the included flight having been scheduled on Singapore Airlines), after being informed that there was no possibility of requesting a specific seat in economy, for the first time in my life, I paid for an up-grade to business class. Despite numerous flights on other airlines, I have never seen an arrangement of seating like theirs in business, where EVERY seat is on the aisle (with only one on either side and 2 across in the middle section)! Moreover, the seats were huge, comfy, reclinable, almost like in a private cabin, and even folded down to a FLAT BED 78"" long (to be able to actually SLEEP with 2 big pillows and a duvet)! The food was outstanding (with wide selection for any meal or snack), top-shelf liquor all included, and gorgeous stewardesses who all seemed 100% dedicated to making your experience the most memorable possible. WOW!! Absolutely worth every penny for the upgrade with Singapore Airlines!","UNFORGETTABLE!","2" "2019-12-10T08:49:52-05:00","Desktop","5","review","Singapore Premium Economy was very nice. Purchased Premium Economy on 9 months early sale..for about $1100...very cheap. Separate compartment like business class. Seating is roomy with good arm and leg room. Not full recline but more than economy. Service members are young, well dressed and happy...unlike American Airlines. Great Service and Clean. Food and menu were good with options. Only thing I didn't like was we had to go to back of plane for restrooms in Economy. Will Fly Singapore again to Japan if Price is right.","Singapore Air Premium Economy to Japan - The only Way to Fly","2" "2019-12-10T07:47:46-05:00","Mobile","5","review","Really great personalised and friendly service. Anything you can need is on hand or as I did you can just pull on an eye mask and get some sleep. Excellent professional service that arrived early","Great service","2" "2019-12-10T07:30:02-05:00","Mobile","5","review","Travelled in group of 5. Lounge before boarding was comfortable with halal food options. Long flight was very pleasant. Flight, take off and landing super smooth. Very comfortable large seats that opens up as beds in seconds, clean pillows,blankets,socks,slippers provided for comfort. Great selection of in flight movies also sensational mix of easy listening songs. Excellent service, flight attendants always attentive and friendly yet not intrusive. 3 apologised profusely when my meal came without gravy from the SATS kitchen,no fault of theirs and even though the meal was substituted with a comparably delicious one, I was given a $100 voucher! Never felt more pampered than that 13hrs in the air.","Forever spoilt by first class service","1" "2019-12-10T07:20:43-05:00","Mobile","4","review","Very smooth flights. Flight was via Singapore. Flights were on time and seats were comfortable even though We were in economy class. The food was ok, nothing special just the usual inflight grub.staff were very mindful of our needs to rest and did not disturb us. Nice A380 plane, in the toilets were combs, sanitary towels, toothbrushes with toothpaste, hand cream etc. Lovely flights, we would definitely fly with Singapore airlines again.","4singapore flights","1" "2019-12-10T06:46:42-05:00","Desktop","5","review","This is a first class airline, with stylish air attendants, excellent service, fine wines and good food. The business class seats are a little awkward because you cannot have your legs straight - I can't imagine what fool thought of such seats. The other drawback is that they do not tell you which terminal at Singapore airport they will arrive at until about 30 minutes before arrival (which is a nuissance for booking a transit hotel at the airport). Otherwise they are an excellent airline","Excellent airline","1" "2019-12-10T06:26:17-05:00","Mobile","1","review","We have been flying SingaporeAir (SIA) for many years due to their service and reliability. However on a recent trip from Melbourne to Singapore and then on route to Paris, we were extremely disappointed with our trip in premium economy. The service of the staff is still very good and friendly but the standard offered in so called Premium Economy is anything but. The food was of an appalling standard and barely edible with no discernible difference to economy. This goes for the seats as well were there was barely any extra leg room at all once the seat in front was lowered. Had we known a better option would have been to arrange exit row seats in economy and saved over half our fare. In January this year we traveled in Premium Economy with Air New Zealand who provided an excellent standard of both service and food. At meal times entrees were served first then cleared before main course was offered. Food was of a very high standard and wi e was actually offered in glassware and not plastic cups. I hope SIA takes note and tries to once again get back to industry best practice. It seems the accountants may have got hold of operations and pushed cost cutting rather than customer service and satisfaction. I hope they can get back to where they used to be but until then, do not waste your money on their premium economy as they are well below the industry mark. ","Old SIA standards have slipped badly","3" "2019-12-10T05:50:49-05:00","Desktop","5","review","As a frequent traveller I find the Airbus 350-900 is in itself a plane where cabin pressure is finetuned resulting in no headaches and better recup from jetlags to start with. This relatively new biz class adds to the experience with nice personal space & pitch. Lots of storage room left, right & front. Seat width somewhat larger than other airlines hence sleep quality also very comfy, certainly with the famous Singa pillows. 6-course dining service was the best, in speed, options, & quality. FA's couldn't be faulted = exemplary. Long haul of 13 hrs is ofcourse a route to be favoured where one can unwind AND get some decent sleep timewise as well. Boarding and disembarking swift, no hassle and again top notch.","Second to none","3" "2019-12-10T05:17:14-05:00","Mobile","5","review","My mum and I were on SQ851 from Guangzhou to Singapore on 04-Dec -2019 and although she was on wheelchair, we had no problem at all from the time we were at the boarding gate. She was well taken care of by the boarding gate staff and especially throughout the journey by the cabin crew. SIA is definitely my preferred airline!","Bravo to SIA!!!","1" "2019-12-10T04:49:49-05:00","Mobile","5","review","We fly to Singapore every September for the F1 & we honestly wouldn’t fly with anyone else. They really are the best, great food & beverages, great onboard entertainment & the friendliest most helpful staff. One day I hope to fly business or First class just to see how it compares","Singapore Airlines really are the best","1" "2019-12-10T04:44:42-05:00","Mobile","5","review","Took SIA in 25th November from SG to HAN. The flight was smooth and crews on boards were patient in serving and cater to all of our needs. The food and drinks served were good and satisfying enough to last our flight! Our huge appreciation and sincere thanks to all of crews! ","Excellent and professional service ","2" "2019-12-10T04:43:51-05:00","Mobile","3","review","The flight from HK to Singapore was in an airplane which I didn't bother to find out the model. The only impression was that was a very old plane. The screen for inflight entertainment was so old, its visual quality was like a VCD or less. I tried to watch the movie ""Once upon a time in Hollywood"" I am not sure if the poor screen quality or the movie or both basically put me to sleep...🙄 And no offence to Singapore Airline. I hope they will stop their slogan..""Singapore Girls..what a great way to fly""..I am not sure if it is my luck..the Singapore airlines female stewards are just..(just trying very hard to be polite) not as pretty as they claimed to be. One in particular I don't want to lay eyes on. Besides such a slogan is sexist and not politically correct. Even though I am not being politically correct here by saying some are just plain ugly. But the airline should sell their services and not your female staff..as it is an airline...not a BROTHEL...😉😜 Most people praise Singapore airline's food on board..but it was just very average. The overall assessment is it is way over rated.","Inflight entertainment not so impressive ","2" "2019-12-10T04:31:01-05:00","Desktop","5","review","This was our first experience with Singapore Airlines and WHAT a great pleasure it was! Every detail from the booking, through to check-in, and the flight itself was so efficient, friendly and professional. We couldn't fault the experince in any way.","Professional, super-friendly and hugely enjoyable","1" "2019-12-10T04:29:42-05:00","Desktop","5","review","Singapore airlines is one of the best and for just one reason. They actually are. Be it their aircraft, punctuality, service, check-in they are just better than everyone else. The seats are spacious and never uncomfortable for the 6ft tall person like me. I would recommend to fly it every time you wanna travel and have a possibility to transit through Singapore.","The best airline in entire Asia","2" "2019-12-10T03:54:41-05:00","Desktop","5","review","Check in was fast and friendly. That left us some time to explore the shops at Narita airport. Cabin crew was attentive and polite, and the food quite good. There was a good selection of movies to keep us occupied, and pretty soon, after a six-hour flight we were collecting our luggage and clearing immigration.","Good experience","1" "2019-12-10T03:26:12-05:00","Mobile","5","review","I flew Singapore Airlines yesterday and had a great flight. Cabin crew were lovely. Food good, and plentiful. Only negative was the air conditioning on Singapore to Amsterdam flight was too hot and extremely drying. Otherwise a good flight.","Excellent service onboard","1" "2019-12-10T03:06:18-05:00","Mobile","5","review","We flew on the 787 Dreamliner. Yes you can save money by flying cheaper carriers but the seats won’t be as comfy, the service won’t be as efficient. All seats are equipped with tvs with so many stations to choose between movies and documentaries and music and podcasts. The plane is super quiet too so getting abit if shut eye is quite easy if needed. Singapore is definitely on the top end of all carriers in economy flights. With meals and drinks and entertainment included. It’s definitely value for money","Worth the extra dollars","2" "2019-12-10T02:46:55-05:00","Desktop","5","review","First time traveling premium economy and it was amazing. Plenty of leg room, loved the recliner action of the seat, very comfortable. The staff were very pleasant and food good.","Favorite airline","1" "2019-12-10T02:28:28-05:00","Desktop","4","review","Very professional airline. On time and smooth service (announcements, food, etc). However, this is my second trip with this airline where I felt that the air hostesses were giving us the economy service. On a 10 hour flight, surely you don't have to rush me with my food and drinks? A few times I was also asked why I had called for service (in a slightly rushed manner) when the call was from someone two seats down the row. Just felt ""economical"" with their ""friendly"" service. On board entertainment is super with lots of options of movies/TV/books/games. Kids were kept entertained. Good flight and well managed.","Long trip home","1" "2019-12-10T01:57:42-05:00","Mobile","5","review","Flight Service was great experience even for my daughter, enjoyed her first flight for vacation entertainment is also fine for kids, as well as the food selections was great for the amount we paid during our flight..it was month of October and during transit of 5hours we enjoy our airport tour with butterfly garden, free chair massage, kids corner, free airport WiFi.. ","Best Transit Flight ","2" "2019-12-10T01:43:39-05:00","Desktop","5","review","Wonderful airline.flight was delayed on first leg Sydney to Singapore,so we missed connecting flight to Phuket..Due to bad blustery winds in Sydney..Got to Singapore,airline put us up in Singapore overnight all free and meals included and next flight out next morn to Phuket..great treatment and friendly helpful staff..highly recommend Singapore airlines..","Amazing airline","1" "2019-12-10T01:38:10-05:00","Desktop","5","review","The leg room is great and the entertainment system is good. The crew is attentive and the food is ready nice.","The flight is great. The leg rooms is good and the food is great . The crew is attentive and very friendly.","1" "2019-12-10T01:35:44-05:00","Desktop","3","review","The aircraft was new from SIN to BKK but the aircraft coming back was old and tired looking seats. The food was not tasty and limited option. Service was average and acceptable. The flight was delay due to safety check which is worth praising as safety is important for all. ","BKK Trip Nov 2019","2" "2019-12-10T01:31:03-05:00","Desktop","5","review","Superb comfort, supremely elegant host staff, brilliant food. Staff are so gentle and obliging. Congratulations.","Singapore Airline Perth/San Fransisco return","1" "2019-12-10T01:23:54-05:00","Desktop","5","review","Singapore Airlines is an Exellent Airline with Very Good Service provided by their Crew. Crew were Very Courteous & always ready to assist your needs. We flew on A380 so the Plane was huge & very spacious. Seats were comfortable. I had ordered Non-Veg Food which was Good. My Wife & Daughter had ordered Veg Food which was disappointing. Overall Service was very Good.","Excellent Service on A380","2" "2019-12-10T01:01:21-05:00","Desktop","5","review","Only after we had booked the flight was Singapore Airlines voted the World's No 1 airline.We now understand why. From the choice of aircraft to the quality of service, everything was as it should be from the best of the best.","The Best of the Best","1" "2019-12-10T00:57:52-05:00","Mobile","5","review","We took SQ478 from Singapore to Johannesburg on Business Class. The seat was more than roomy, & was definitely comfortable. The handheld set was easy to figure out, so were the seat settings. The restroom was always clean, the toilet paper neatly folded even at 3AM. I've been on many other airlines & the restrooms were not always as well maintained as the ones on this flight. Supplies were always present even on the last hour of the flight. The menu had food for different cultures- oriental or western. Food was nicely prepared, & it was a treat to our taste buds. The staff also offered us snacks & hot beverages as we watched movies in the wee hours of the night. It was easy to catch the flight attendant's attention, so I never had to use the call light for assistance. Service was prompt, timely & always given with a smile even at 3 AM. I, too, have worked overnight shifts in the past & to serve with a smile is no easy feat. I requested the flight attendant to make my bed or convert it back to a seat, & she promptly obliged. The flight attendants as a group made us, the customers, feel pampered. Entertainment was diversified with so many movies available, as well as TV shows & games. They also had movies in Chinese, Hindi, & other languages. The flight left on time & arrived on time. Our luggage was handled fairly well with no dented suitcases. I recommend Singapore Airlines. I'd fly with them again whether it's a 12-hour flight or just a 3-hour one. After getting pampered by their flight attendants for hours, one doesn't feel like getting off. Truly the world's best. ","Pampered by great service, tasty food choices","3" "2019-12-10T00:53:08-05:00","Desktop","5","review","Singapore airlines never disappoint us! This is one of the worlds best airlines to fly with. Always excellent service with friendly staff. Excellent entertainment options and good leg space.","As always, excellent serivce and flight experience","1" "2019-12-10T00:45:13-05:00","Desktop","5","review","The total service was of the highest standard. Seats leg room were not bad considering I am 6ft and the service and entertainment on board was of the finest standard. Through the airline we got a special deal on an hotel in Singapore for a 2 day stopover.","Top quality 'cattle' class","1" "2019-12-10T00:33:49-05:00","Mobile","5","review","We have travelled several times with Singapore Airlines, and have always found them very good & would definately recommend them","Mrs Stojakovic","2" "2019-12-10T00:13:35-05:00","Desktop","5","review","Staff as always, helpful and polite/respectful. Aircraft clean and modern. The meals delicious.SQs staff always impress me, because they take the initiative to help the passengers during the flight. Many places claim they offer 'service with a smile'. Singapore Airlines always give you service with a smile. The flight was a delight and very comfortable.","March Flight","2" "2019-12-10T00:13:08-05:00","Desktop","5","review","Singapore Airline doesn't disappoint. The staff are always well presented and literally take care of you during the entire flight. This they do with a smile. The Indian vegeterian meal is the best compared to other airlines.","Service With Smiles","2" "2019-12-10T00:12:03-05:00","Desktop","2","review","Da Wandering Wabbits' flight from Auckland (NZ) - Changi (Singapore) was aboard a Singapore Airlines 777-300 aircraft (9V-SWP). It was our first flight with this airline. Admittedly, Mr Wabbit is 6ft 8"", so most planes are tight for me...but this nearly-12-yr-old jet was the most cramped flight I've experienced in 40 years of global travel. I was twisted in my seat to angle my legs to one side, while my knees were up to the level of the tray. It was the longest 10.5 hours of my life, and my lower back was in pain for several days afterwards. Even 5ft 7"" Mrs Wabbit felt squeezed! At Check-in, I had asked for some consideration due to my height. Without any engagement, I was told all seats had been allocated. When I boarded and realised my predicament, I noticed some empty seats...as well as ""normal""-length passengers in the ""extra leg room seats"". But no crew members would allow me to move...even though most of them banged my knees each time they breezed out of the galley area. Reviewing the seat configuration post-flight, I saw the plane had only six seats marked as ""extra room"". If Singapore Air wants Western passengers, its seating needs to reflect this. Those ""extra room"" seats should be held until the last minute, for people who really need them, and the leg space in ALL seats should be increased! Singapore Airlines has been lauded for years as having great service, so da Wabbits expected something very good indeed. I did not expect my size plight to be ignored by all crew. Perhaps...PERHAPS...it was because they always seemed to be rushing hither and yon...perhaps...not... The hot face towels were refreshing, but not a unique difference these days. Food was very nice and well-proportioned, with an Asian spin to the menu; refreshments flowed freely. Screen entertainment was somewhat restricted for Western eyes, but plenty for Asian palates. As da Wabbits exited the plane, all of the crew without exception laughed and commented on my height - I'm glad to have brought some humour to their day, however I wasn't smiling at all after that flight! Da Wandering Wabbits' over-all assessment: average service (not world-beating at all) with very cramped seating. I doubt we will fly Singapore Airlines again...","Very cramped with 'average' service","2" "2019-12-10T00:03:16-05:00","Desktop","5","review","This was an economy flight with excellent service and very comfortable seats. We were able to sleep for 7 hours on a 13 hour flight which is just what we needed. It is unusual to experience such comfort and service in economy class these days. The flight attendants were very helpful and responsive to your needs; all in all this was an enjoyable experience.","Most comfortable seats we have tried in a long time","2" "2019-12-09T23:52:46-05:00","Desktop","5","review","The comfort of the seat was excellent, service very attentive, as much as you want or as little as you want, food high quality. In-flight entertainment was okay. Sleeping lie-flat comfortable,","faultless business class and crew","1" "2019-12-09T23:42:03-05:00","Desktop","5","review","Everything went smoothly from check in to check out. My sister and I travelled to Holland to meet up with relatives. The flight was excellent, I took advantage of book the cook and the food did not disappoint. I even had a snooze on the way over. I could not fault anything and would definitely fly Singapore airlines again.","Fabulous flight","1" "2019-12-09T23:25:01-05:00","Desktop","4","review","I enjoyed this flight. I have long legs and found the leg room very reasonable even with a bit to spare. Food was good. Cabin crew very polite and excitely presented. Flight times were spot on. I would definitely be happy to fly with Singapore Airlines again.","Enjoyed this Airline","1" "2019-12-09T23:04:26-05:00","Desktop","5","review","We Flew from Melbourne to London via Singapore with a stopover in Singapore on the outward and inward flights. Our flight was without incident and very comfortable as we had the wider legroom seating which we paid extra for. Service was impeccable as usual and the food was of high quality with one comment and that was that they ran out of a dish and that only left one choice which was not what we really wanted. Our stop over in Singapore was fantastic and we were able to shop, visit new places and indeed old ones as well which I well remember when I worked there many years ago. Keep it up Singapore and Singapore Airlines we will always travel and be with you.","To and From London on Singapore Airlines","1" "2019-12-09T22:52:21-05:00","Desktop","5","review","From the ease of online booking and check in, the baggage drop at the Melbourne Airport, the wait in the departure lounge, to the boarding process, Singapore Airlines has always been a stand out for me. The cabin crew are professional and friendly, the onboard entertainment, meals and service are great and the information from the flight deck has always assured me that I am in safe hands...a most important aspect of the whole experience for a somewhat anxious traveller. Price wise it has always been competitive and using points an uncomplicated option.","A Quality Airline with Reliable Service","2" "2019-12-09T22:29:55-05:00","Desktop","5","review","Without a doubt, an exceptional airline. The service is outstanding as is the choice of food, all served with such grace and charm.The aircraft are so new and modern and very comfortable (A350) lots of leg room and an amazing in flight entertainment programme. The cabin crew are without a doubt the most polite and helpful one could meet anywhere, nothing is too much trouble, and they are all so elegant and smart, it gives a real feeling of travelling with someone special who cares about the passenger. All in all an excellent flight (as was the return) so if ever I need to go to Houston again it'll be with Singapore Airlines from Manchester which also avoids that awful place called Heathrow.","Outstanding","1" "2019-12-09T22:25:31-05:00","Mobile","5","review","I’ve flown Singapore to a few destinations now and feel they are the best for international travel. Nothing is too much trouble, flights are on time, food is excellent and the staff are friendly and welcoming, couldn’t ask for anything more","Great Airline","1" "2019-12-09T22:12:17-05:00","Desktop","5","review","Can not recommend this airline highly enough have flown with them a number of times in Economy class and the service was excellent. this time I was in Business class and it did not disappoint the customer service was second to none, the food was excellent and the selection was great. Nothing was to much trouble. If i could fly with Singapore airlines every time I would do no matter what class I was seated in","3rd time flying with singapore","2" "2019-12-09T22:11:33-05:00","Mobile","5","review","I have travelled with this airline over the last 10 years and recommend them as an airline that genuinely defines customer service. My last trip was no exception where every attention to detail was given. The staff are impeccably dressed, polite, and care about their customers. Would I recommend this airline, absolutely and in my humble opinion is this best in the world. Well done Singapore airlines.","Singapore airlines, an amazing exceptional airline.","1" "2019-12-09T21:51:41-05:00","Desktop","5","review","Flight was great. Service excellent. Stayed over in Singapore for 10 hours and made use of the free sightseeing trip of Singapore and the SD20 voucher - which we used for the lounge - which was magic and great to freshen up before the long leg home.","Superb","1" "2019-12-09T21:50:09-05:00","Mobile","5","review","Had a wonderful flight with Singapore Airlines recently. We flew Business class because we knew we could totally relax and be refreshed when we arrived. The cabin crew were amazing and looked after us so well we are considering them again for our next trip.","Great flight","1" "2019-12-09T21:50:02-05:00","Mobile","3","review","Bad day for me actually fly on that day. Flight was delay 2 hours but got information by email n sms from airlines unfortunately flight was delay again. So they change my connecting flight 2 time in the same day I was connected. But will late to arrive. While on the plan when they serve dinner they even not weak you up. So for 7 hours flight an 4 hours in airport my stomach was empty without food. When I ask them for dinner 1 of manager was tell me why I didn't eat early. What kind of answer is that. While arrive in Singapore my connect flight was depart so I miss the flight again the change my connecting flight. I wonder if they can give me other airlines going to Kuala lumpur but the answer so disappointing. Many time I use this air lines for my journey but this first time I have bad experience. Normally the service so tip top might be that day is my unlucky day🤔🤔🤔","First experience Bad In flights and transfer staff SQ 495","1" "2019-12-09T21:22:37-05:00","Mobile","5","review","This was a very long journey, but the fact that I flew with Singapore airlines, made the journey seem less of a problem. The service was wonderful, the meals were really nice (considering it was flight meals). Furthermore there were loads of snacks in between the meals, why you would never be hungry. In addition, all the toilets had amenities such as toothbrushes and toothpaste, which was delightful. I would highly recommend you to choose Singapore airlines.","Delightful experience ","1" "2019-12-09T21:20:21-05:00","Desktop","4","review","It was handy having the extra space so that I could sleep comfortably. Worth it if you can get a cheap upgrade but I think on a day flight, an aisle seat is just as good unless you are a bigger person. I am small so it doesn't matter. It is a bit of a hassle organising gluten free vegetarian with Singapore. I am a Kris flyer member and fly with them often but this time the asked me to provide medical evidence! Seriously. An airline with this level of reputation and the price of the tickets should be able to manage something as simple as good tasty gluten free vegetarian food! They have trained chefs.","comfortable flight and they left me alone on the night flight","1" "2019-12-09T21:18:46-05:00","Desktop","5","review","Another pleasant flight. I know it been tough for Singapore Economy but their airline still gives the best service and customer care. A few cut backs have been made but non that impact too much. When on this years flight a passenger was taken I’ll, the staff dealt with the matter swiftly and deftly. Fortunately the passenger recovered but was constantly monitored for the rest of the flight. Nice to know your in safe hands.","Still a superb airline","1" "2019-12-09T21:17:26-05:00","Desktop","5","review","Well timed flights, with perfectly comfortable seats, however they are gone down in terms of food quality and quantity. in flight entertainment is best as they have good collection to make 6 hours flight entertaining.","DEL-SGP-DEL","1" "2019-12-09T21:17:01-05:00","Desktop","4","review","Good flight lovely air hostesses decent leg room and the food was edible arrived and left pretty much on time","Business trip","2" "2019-12-09T21:14:35-05:00","Desktop","5","review","We had a smooth check in at Brisbane even got asked if we were happy with our seats and would we like to change. Our flight was in two stages with a stop in Singapore. Only had a hour to spare between flights but made the connecting flight with plenty of time to spare. We got upgraded to Business Class from Singapore to london which was a first ever for us. The Air Hostess were great and couldn't do enough for us. On the way back we had Premiun Economy seats are we won't be going economy on long flights again. Plenty of room to more and stretch out. Totally Enjoyed our flights.","Upgraded","1" "2019-12-09T21:12:41-05:00","Mobile","5","review","Brilliant experiences with this airline. Fantastic service from check in to landing. Friendly and caring staff. Delicious food too!!","Great airline","1" "2019-12-09T20:57:36-05:00","Desktop","3","review","I have always flown Singapore Airlines because I considered them one of the best and loved their service and the comfort of the seats etc.. I have changed my mind. Their Economy cabins are becoming more and more cramped and the seating is very uncomfortable. I could not sit down for days afterwards because of back and coccyx pain and had absolutely no sleep. Meal service took an inordinate amount of time because of the number of special meals they had to bring out. Maybe people with special meals should all be seated together that way everyone else can be served theirs and then we have more time to try to sleep.. We found the the plane used on the shorter leg ie Singapore- Hanoi, Hanoi-Singapore was way roomier than the planes used from Australia to Singapore and vice versa. I reckon you would be better off paying less and flying Scoot. I was very disappointed and would probably reconsider and shop around next time. The service was also no way near as good as it used to be.","Very cramped","2" "2019-12-09T20:56:50-05:00","Desktop","5","review","Wonderful staff and food which felt better than any other airlines economy class. The well mannered and courteous staff was a pleasure to behold.","Very efficient and courteous cabin staff.","1" "2019-12-09T20:55:59-05:00","Desktop","4","review","Excellent service, feel comfortable for the whole journey, I love the foods they served me. Definitely will support this airline .","Good service and meals good","1" "2019-12-09T20:46:28-05:00","Desktop","5","review","Their service was excellent and friendly, for go inside they do the best with group boarding pass, in-flight entertainment good, with good leg space, sitting area was comfortable and the cabin was clean. great airlines","GREAT AIRLINES","1" "2019-12-09T20:31:32-05:00","Mobile","4","review","Very comfortable seat, on board entertaining very good, cabin crew first class. we also flew Silk Air to Phuket which was also a great trip","Singapore Airlines","1" "2019-12-09T20:31:19-05:00","Desktop","4","review","A very nice experience with very friendly staff, we had a loooong flight via Singapore to Tokyo Haneda and we a group of 8 people. The staff really made you feel at home and the food served was fresh and delicious. We had a case where one person was feeling sick with heavy heartburn and indigestion and to our surprise the flight attendant had something to give him for that. Will definitely make use of them again.","A home in the sky","1" "2019-12-09T20:21:32-05:00","Desktop","3","review","This is a good airline with a great safety record: however, their seats seem to be getting closer and closer together. I know economy is the bottom of the pile in relation to comfort, but I wonder if with the ever expanding room in the business and first class cabins, economy is suffering as a result. Something to think about!!!","Not Much Legroom","2" "2019-12-09T20:18:22-05:00","Desktop","5","review","Perth to Singapore was an Airbus A350. We departed on time and arrived in Singapore on time. The A350 in economy does not have enough leg room and there is less hight in the seat in front to store a cabin bag underneath. Otherwise staff and food were excellent. The flight from Singapore to Nagoya was a Boeing 787 100, with plenty of leg room and bag storage space. This flight arrive nearly 20 minutes early in Nagoya. It was overnight so very easy to sleep in relative comfort. Staff were more subdued but efficient, and meals were good again. We arrived fresh and in good spirits, so the overall flying experience was excellent.","No fuss on time or early.","1" "2019-12-09T20:18:12-05:00","Desktop","5","review","Wow wow wow BEST trip ever and will be doing the same trip in April 2020 with Singapore Airlines again! From the entrance of the plain and luggage space and leg space and the most variety of movies, series, anything you want. The food and wine was just amazing and truly the BEST airlines to fly with, your trip starts on an amazing journey - thanks so much and can't wait for April :-) ","2018 Anniversary Koholiday","1" "2019-12-09T20:17:50-05:00","Desktop","3","review","Short flight, which is good! The aircraft (777-200) has to be one of the older ones in SIA's fleet and it shows. Seat cushion were worn and IFE not great. Plus, food was so, so.","Short Review","2" "2019-12-09T20:00:16-05:00","Mobile","5","review","My husband and I have been flying with Singapore Airlines numerous times. We find them reliable, reputable and the hostesses and Pilots are of great standards. We would highly recommend Singapore Airlines.","Mrs Rene Kleynhans","1" "2019-12-09T19:52:10-05:00","Desktop","3","review","We were in for a rather shocking surprise this time with Singapore Airlines. To start with, the meal selection was not reflected on the airline's list and we had to do away with some make shift arrangements. We had tagged our bags fragile at the Melbourne airport. Again to our shocking surprise when we took the bags at Mumbai, we found both our bags damaged and without the fragile tags. What was more surprising is one of the bags which had Swiss Locks on it was found unlocked at the arrival. Although nothing was noticed missing, this was shocking. On the positive side.. Overall the inflight experience was very good. The cabin crews were extremely nice. Seat comfort on Premium Economy was extremely good as well.","Surprisingly average experience on one of the world's best airline","1" "2019-12-09T19:51:20-05:00","Desktop","5","review","Perfect going over. I was dissappointed coming home as had booked and paid for an economy seat but was waitlisted for a business upgrade usoing my extensive Krisflyer points. On check in, I was told that there were business seats available for the Male to Singapore section but because I was only a Silver Kriscard holder, I was not able to use my points to obtain a business seat upgrade!! Very very annoying as it would have been a great way to have used up some of my over 200,000 krisflyer points. What's the use of them if they won't let you use them when the opportunity arises?","Perfect as usual","1" "2019-12-09T19:43:56-05:00","Desktop","4","review","Good food and service. I was moved in my seating to accomodate another group to keep them together even though I had pre-booked. It would have been nice to be moved to business since this was half empty.","Great Flight","1" "2019-12-09T19:36:27-05:00","Desktop","5","review","What can be said about the world’s best airline! The planes are clean, staff are very friendly and helpful, the food is good (for plane food), and the entertainment is good. I have travelled on other airlines, but this airline always get# a 10/10","World’s best airline","2" "2019-12-09T19:32:17-05:00","Mobile","5","review","Singapore Airlines warned me by E mail reminder that e visas were required for all visitors to New Zealand. However an exemption had been given on my last 19 annual visits as a UK citizen and the NZ Immigration website appeared to indicate that it still applied So it was a shock on checking in at Manchester to find the boarding pass for the Singapore to Christchurch leg was blocked. The staff immediately obtained an e visa and all was well I always travel to NZ by this airline and the service has been so good that I always will","Excellent service from polite staff","1" "2019-12-09T19:20:14-05:00","Desktop","5","review","I was very impressed with the service and the kindness of all the stewards, male and female on our flight. I was not feeling so good so i asked to sit in the food prep area and they were so attentive to me offering me cold towels and lots of water. After I felt better i had returned to my seat and they had asked the person who had sat next to us if they could move so I could have a bit extra space. I was asked several time on the remainder of our flight id I was Ok and they gave me lots of water. Best flight I have ever had as they all seemed so happy and were very helpful.","Absolutely the best airlines","2" "2019-12-09T19:11:56-05:00","Mobile","3","review","We had a booking from India mumbai to Singapore . I thaught the flight would be of Singapore airline but it was some alliance air I suppose was left unhappy. I wanted to see the flight of Singapore airlines. It was a ok flight only delayed by 1 hour might be there was reason but was provide with refreshments for the same. Hope to have a better option next time.","Travel styles","2" "2019-12-09T18:42:55-05:00","Desktop","5","review","Once travel with SA never want to travel with any others.Give a try but must have a deep pocket as Business Class tickets are costly.","Finest in air","2" "2019-12-09T18:30:55-05:00","Desktop","5","review","Journeyed from Changi to Chennai. Service from cabin crews were impeccable. Food and beverages were excellent.","Top rated Singapore Airlines","2" "2019-12-09T18:23:21-05:00","Desktop","5","review","As always, excellent service throughout. Had 3 kids with me and we could select a kids meal for them which was very appetizing. Kids also had a free gift onboard which kept them occupied on top of the great selection of movies and games inflight!","Excellent service as always","2" "2019-12-09T18:08:24-05:00","Desktop","5","review","There is a new Airbus 350 flight direct from Seattle to Singapore as an alternative to reaching India which is on the other side of the world. The one downside of these seats is you need to recline to actually stretch your feet out. When your seat is upright, your feet actually are blocked at the bottom and you have more foot space in economy! Free Wireless if you are in business class or economy. It can be used on multiple devices, but it does not work very well if you try to upload any photos. But…you only get 100MB free. If you want more bandwidth, you need to buy it. $12.99 per 200MB. If you plan on working for a 15 hour flight, you are going to need to purchase Internet multiple times. The food service was good, but based not dramatically different or head and shoulders over the other domestic US airlines. The first full meal comes out approximately 1 hour after takeoff and the second full meal comes out about the 9 hour mark.","Very comfortable seats and excellent service","1" "2019-12-09T17:52:02-05:00","Mobile","3","review","Singapore airlines in general is good but Silk Air doesnt do justice specially when it comes to travelling with infants. The bassinet provided hardly fits in and is very uncomfortable for little ones. Hope they improve","Silk Air","1" "2019-12-09T17:51:07-05:00","Desktop","5","review","It's nice to travel on the newer A350-900. The IFE has a large screen with a smaller iPhone-like controller that is very intuitive to use. Food was good, but the meal service felt a bit rushed, understandable given that the flight time was only about 90 minutes and the plane was full.","A350-900 from Singapore to Jakarta","2" "2019-12-09T17:38:41-05:00","Desktop","3","review","The food was excellent and staff very good. However, flying economy air is very uncomfortable as seats are close together and when the person in the seat in front lowers the back of his seat it feels like you are in a suitcase.","Nice Flight","2" "2019-12-09T17:35:07-05:00","Mobile","2","review","We flew Singapore-Copenhagen and Moscow-Sydney in premium economy and were very disappointed. There was absolutely no difference in food/beverages from that served in economy and whilst appreciating the additional space the seats were not that conducive to sleep. We flew Qantas premier economy to Santiago last year and the dedicated PE cabin staff, better quality cutlery/crockery and meal choices made it feel special and worth the additional costs","Singapore airlines premium economy not so premium","2" "2019-12-09T17:28:32-05:00","Mobile","4","review","The service is flawless. We had arranged for a vegetarian meal. In the air they realised that they were one short. So they managed to offer an adequate replacement and gave us a voucher for the inconvenience. So it was courteously solved while the staff could not help it. Overall the flights were comfortable and recommendable.","High standard","1" "2019-12-09T17:07:07-05:00","Desktop","3","review","Due to the traffic unpredictable in Shanghai, we decide to go airport earlier.. reached airport 13:30 (dep time :16:25), realized that the check-in counter is not open yet.. need to wait for another hour to drop the luggage.. And airport do not have enough chairs for passenger to sit and rest and do not have good cafe or restaurant @ departure hall. Hopefully , management can look into this issue and let passenger to check-in early at least 1x counter is open.","Need to wait for counter open then can check-in @ Shanghai Pudong airport","1" "2019-12-09T16:52:35-05:00","Desktop","5","review","Excellent service by all staff, quaility of flight schedules and efficiency of assistance when required for disability with aged passengers","Service, schedule integrity and quality","1" "2019-12-09T16:45:28-05:00","Desktop","5","review","The Cabin crew on this flight were magnificent. I've flown business class with other airlines, however Singapore Airlines out performed the other operators that I have used. This was my first flight with Singapore Airlines.","Customer service","1" "2019-12-09T16:43:51-05:00","Desktop","5","review","Booked a reservation on Singapore Airlines in Premium Economy mainly because it offered flexibility to change our reservation that Economy doesn't permit. This was important as we were flying out of Hong Kong in mid-Nov. when protests were disrupting the city. Fortunately the day we departed Hong Kong for Singapore there were no disruptions and we didn't have to change our reservations. We were able to check in 4 hours prior to departure; no issues there. Boarding the plane was uncrowded and our seats were roomier and more deluxe than the standard economy we are used to, e.g., the recline included foot rests and had the feel of a real recliner. The cabin was clean and stylish. The seat pockets were neat and orderly. The control panel for the entertainment system was intuitive and it all worked as expected. Movie selection was quite good and noise-cancelling headphones were provided! The food was delicious - restaurant quality. Prior to take off we were given warm towels and then served a small cup of champagne. Its difficult to say what was the best part of the flying experience as it was all exceptional. What really stood out were the flight attendants who were impeccably professional, gracious and lovely. The only negative - checking in online prior to the flight was challenging due to the screen being written in Spanish and no link to an English site. Had to use Google translator, but that took so long the website timed out and when I returned to the site to start over, a screen popped up and asked if I wanted to check-in in English! From that point the process was easy and all went smoothly. I will definitely fly Singapore Airlines again. It was an experience I will long remember.","The most delightful 4 hours ever spent in an airliner.","1" "2019-12-09T16:36:45-05:00","Desktop","4","review","I've traveled with kids on Air Asia so of course the difference would colossal. But never thought it could be this good and left long-lasting impression on us. The price is almost the same with Air Asia, taking into account bulkhead seats, food and luggage - but the service is way better. Firstly, the air stewardess really made us feel like home, with great service and endless smile. Even when I am stressed out with handling two kids under 4, they're always cheerful and helpful which made the stress went away instantly. They provided toys for my kids, and there was a time when I was handful, they offered to clean my baby bottle. They are also very attentive, offering to reserve my food while I take turn with my husband feeding our boys. They also offered complimentary seats with bassinet for the whole family, which has large legroom, enough for my kids to play on the floor. As well, they way they designed the seats on the bulkhead row, allow for a flexible arms rest instead of fixed one, which I can pull up, and allow my eldest son to lie on me. The food, despite Muslim Meal are very tasty, unlike other airlines who tend to serve sub-quality halal food. But I would complain on the selection for the baby jar food, which I would suggest to offer halal ones as well (or at least seafood or vegetarian). They offered us two jarred baby food with beef, and one with mixed fruits. Unfortunately I can only feed my son the mixed fruits one. Luckily I have already brought pouch food to last for the whole flight. As well, they only serve lunch about an hour after take off (around 3 pm SIN time), and only crackers before arriving around 9.20 pm (8.20 pm SIN time). By the time we've arrived with the immigration, picking up the luggage and chasing for the last train from the airport, it is already late in Osaka and past our dinner time and seriously hungry. We had to feed our boys while queuing up for the immigration. Luckily the stewardess gave us some more biscuits before touch down noticing how cranky our boys are from hunger. Would suggest to at least serve sandwich or pies before arriving. Regardless, will definitely fly with them again.","Family-friendly and great air crews","1" "2019-12-09T16:23:49-05:00","Desktop","3","review","I do not find the business class service as good as I was expected. As a vegetarian, each time we are offered to start with satay meat and if duly requested for vegetarian option, then some other not good vegetarian meal (I am always said that I should ask in advance). in 2020, they should offer per default a vegetarian option. During the night, we can stay hours without service.","Always same food without vegetarian option","2" "2019-12-09T16:19:49-05:00","Desktop","4","review","Good meals and service. Comfortable seating with ample space. Inflight entertainment good. Cabin crew under pressure, maybe under staffed? Notwithstanding, crew were attentive.","Good experience flying Singapore Airlines.","1" "2019-12-09T16:14:31-05:00","Desktop","5","review","I was Fortunate to get a Points upgrade from Business on the Second leg from Adelaide to Shanghai. Wow I thought Emirates First Class was good. This is better Suite wise but with Less Bling Bling. Suite is enormous almost like a Study or Office Space. 2 x Plasma Screens. Booked ahead online and Got pre Booked Lobster Thermadore ! yum Seat is a full 360 Degrees seat plus the added comfort of a pullout full size bed which is not the same seat so 2 different seating zones great if you want a nap and then food comes you don't have to put seat up and start allover again. Very Private and there is ability to book 2 Suites which can be turned into a double Suite providing a Full Size Double bed for your Partner. (which Have booked for April next year so will write again. Flew over in First on old 777 was like chalk and Cheese really 777 First is not worth the extra over business but certainly on A380 a Huge Jump. Invitation to the First Lounge and Private room at Singapore was also a Nice Touch were I was greeted by Concierge who Seemed to know my name and greeted me by my name without even seeing my boarding pass which was a shock However upon entry to lounge which was enormous and could easily seat 100 people (not private room) I notice there was only 3 other people there so lacked any ambience and was almost Library Quite I then realised how she knew my name as was the only person they were expecting!. Me and my guest actually turned around and went in Business Lounge!! Only upper hand that Emirates has is the Full Bar in Business class Singapore has no Bar on Plane nor does it have the Fantastic Shower that Emirates operate in First. However all in All a much bigger Suite than Emirates. Have also flown Qantas First and British Airways before and they are simply miles behind in all aspects.","Singapore Airlines First Class A-380 Suite","3" "2019-12-09T16:11:58-05:00","Desktop","5","review","Excellent service. Confortable aircraft. Food was amazing. Crew allways looking to serve you and provide a great experience. ","Great company","2" "2019-12-09T16:11:54-05:00","Desktop","5","review","Every holidays/overseas trip start from the air flight. It is a flight that all should try, experience and get pampered before landing.","Well Expected From The SIA Quality!","2" "2019-12-09T16:11:04-05:00","Desktop","4","review","Overall service is good but the food is not nice. For food,other airlines will be better. SIA is not really attentive for luggage check in. Luggage spoil but able to claim insurance. Do try Singapore sling~~","Overall Service is good","2" "2019-12-09T16:08:36-05:00","Desktop","3","review","After all the hype my first flight in many years aboard Singapore Airlines was - shall we say - underwhelming. According to all the advertising I was about to experience sensational food and superior service aboard one of the most comfortable aircraft in the skies. In the end it was much the same as any other international flight. Disinterested and unengaged crew serving pretty ordinary fodder. The meal out of BNE was a dried up toastie in a cardboard box. Haha! Unlike most other airlines wine is served by the glass rather than a mini bottle and getting a 2nd required a great deal of patience. The return trip was a little better but certainly not anything special. My congratulations to the Singapore Airlines advertising department!","Dissappointing","1" "2019-12-09T16:04:05-05:00","Desktop","4","review","Staff very pleasant, service was good, food was a good standard. Smooth flight A360 nice and quiet to travel in.","Good flight A360 nice to fly in","1" "2019-12-09T16:03:31-05:00","Desktop","4","review","A good flight as always with Singapore Air. Booking and tickets, no problem. Flight on time, staff friendly. No problems with luggage.","Singapore and back to Perth","2" "2019-12-09T15:55:16-05:00","Desktop","4","review","Always a very pleasant flight with Singapore Airlines. Premium economy was definitely a worth while splurge. Seat was comfy with super fluffy pillow. Champagne was nice, food was ok. Entertainment selection was good. Luggage service was quick. All and all, highly recommended.","Truly A Great Way to Fly","1" "2019-12-09T15:53:16-05:00","Mobile","1","review","We missed our flight to vietnam and it cost us $950 (for 2 people) aud to reissue our return tickets to australia even though they were already booked and paid for. We were able to book another flight over there the next dsy with vietnam airlines for $650 each. So how does it take $950 to reissue 2 tickets that had already been booked? Not happy.","Re issuing of tickets","1" "2019-12-09T15:48:53-05:00","Desktop","3","review","Cleanliness of Toilet can be improved and Premium Economy Seats should be made more comfortable. Selection of movies can be also improved and movies list should be refreshed monthly.","Poor quality in-flight meals served for Premium Economy Class passengers. Quality is no difference from Economy Class.","1" "2019-12-09T15:43:00-05:00","Desktop","5","review","As usual difficult to beat the class, the care and sheer pleasure of unhindered, comfortable travel.","Singapore Airlines..the best!!","1" "2019-12-09T15:42:41-05:00","Mobile","5","review","Traveling from Auckland to Delhi via Changi International Airport. Both flights were outstanding. Service was really amazing. Staff did much more than needed. Using their own initiative and understanding; always trying to make things better. Truly unforgettable experience. Kudos Singapore Airlines Seat and food and All Else were great","Awesome service and outstanding flight","1" "2019-12-09T15:35:28-05:00","Desktop","5","review","For good service, safety record, inflight service and meals, Singapore Airlines has been our first choice of airlines to travel, if given a choice.","Singapore Airlines provided excellent service and always our first choice","2" "2019-12-09T15:28:54-05:00","Desktop","5","review","SQ 915 on 14/11/2019 SQ 918 on 18/11/2019 Always great to fly SIA. The meal selection and inflight entertainment are always good. But the outbound checking in was a little bad. The staff was so confused thereby resulting in a longer wait (express lane for Gold and Biz class).. The spread in the lounges is always best among all the other airline lounges.","Great way to fly","1" "2019-12-09T15:20:14-05:00","Mobile","5","review","Frim the time we got on the plane, the service was second to none. Amazing ! Nothing was too much trouble, food was great quality and there was no need to ask for anything - the flight attendants were constantly offering food/snacks/drinks etc. They were friendly, and very professional. Other airlines could learn a lot from Singapore Airlines. If I have a choice, will choose Singapore Airlines everytime.","Fantastic service","1" "2019-12-09T15:19:13-05:00","Desktop","5","review","Not my first time flying in SQ, never disappoints me for their tip-top services. The crews are very helpful and attentive. In-flight entertainments were good enough to accommodate my 6 hours+ flight. Although the legroom is not as spacious as Emirates, it is still comfortable enough. Always a pleasant experience to fly with this airline.","World Class Airline","1" "2019-12-09T15:13:52-05:00","Desktop","4","review","Silk Air from KUL-SIN sector and SQ297 to CHC. Flight was smooth; cabin and laboratory was clean; lighting was ""calm"". Dinner was one of the best that I had on economy class with very good service. They serve the food with care and warm heart. (on our return flight, we took SQ code sharing partner Air New Zealand. The air crew just threw the food tray to you. Unless they bring a water pot to supply water, the state of the art system on requesting water always end up with Kitchen is currently closed!) Transit at Changi Airport is like visiting another place of interest. There are so much things to do or just look for one of the free massage chair to pamper yourself. Foods at Changi Airport are one of the cheapest, tasty in the world.","Better than expected","2" "2019-12-09T15:10:13-05:00","Desktop","5","review","Flew many times different different airline many parts of the world.This Singapore Air line flight premium economy class is the best in my life time. I feel even better then other airlines business class. Its comfort flight ever i had. Service of crew members perfect, Excellent, food is very delicious and very clean.","Best flight ever i had with Singapore airline","2" "2019-12-09T15:08:46-05:00","Mobile","3","review","I hardly ever fly by Singapore Airlines because of their pricing. For economy class passengers like me SIA is a premium class airline which charge premium prices. Flew to Jakarta from Singapore on economy recently because I needed to fly back to Singapore the day after. After paying more than $700, I was dissappointed. 1. The seats were not well maintained. The entertainment system was antiquated and they even put me on a seat before the toilets from jkt to Spore. These are normally dead seats. I suppose being a slightly more than 1 hour flight they dont bother about economy passengers. Btw, I paid more for this flight on SQ than I did for Eva Air economy return from Spore to Taipei. Finally, the landing was very poor. So the only thing I paid highly for was the timing and certainty and SQ delivered on this and this only.","Economy is not up to scratch","2" "2019-12-09T15:06:01-05:00","Mobile","3","review","It was always my intention to buy additional baggage as I was over, however this was not possible online as the app would crash at the payment point. I was oddly directed to Agoda to complete the transaction. They had no clue why I was sent to them. Anyway once I arrived at the airport I was unable to self check in as there was an outstanding payment, I was sent to customer service who firstly said no worries the plane is half empty we have loads of space for luggage it’s fine just go check in. As I was checking in the guy received a call saying I now needed to pay and as such needed to go to the payment section with my bags. I went and explained the situation. They suggested I pay and claim a refund when I get to the other side. This didn’t sound like a good idea but I had no choice in the matter. I paid £243.00 charged at £16:25 per kilo. On arrival I did as suggested and challenged the charge this was on the 23 November, I have yet to receive a reply. I am so disappointed as normally Singapore Airlines are always very good and normally provide excellent customer service and it’s always been an excellent experience. I think it’s time for me use a new carrier.","Flight almost empty, still charged for extra baggage.","1" "2019-12-09T15:00:44-05:00","Desktop","4","review","The plane itself is GOODD... I think for some reason though the customer service was lacking. I thought that the crew/staff was a bit rude. Food was good... seats were OK.","Not a bad way to fly.. could be better though!","1" "2019-12-09T14:55:03-05:00","Desktop","5","review","I fly back to the UK twice a year and since Singapore airlines added Manchester to their route, the experience of flying has become a pleasure again. The service is exceptional and the aircraft is always scrupulously clean. I watch some of the many available movies which makes the flight go quickly. The food is always excellent with a variety of choices.","Best way to travel home","1" "2019-12-09T14:49:51-05:00","Mobile","4","review","Reasonably comfy seats...I am a traveller and flying and airports are just a means to an end!!! But Singapore Airlines flights were OK.. Albeit their in-house entertainment list of latest movies could certainly do with an update.... ","A to B","1" "2019-12-09T14:48:55-05:00","Desktop","4","review","The airline (and my travel agent - Lifestyle Travel Ballarat) were fantastic following the theft of my passport. Working together they secured a flight for me and my husband out of Munich - rather than Milan and were just so helpful. And - the train trip to Munich through the most beautiful countryside was an unexpected bonus.","Most accommodating","2" "2019-12-09T14:45:09-05:00","Mobile","3","review","Review on my recent flight from Milan as my worst experience ever after flying numerous trips on SQ. It has always been my first choice of travel be it for business or leisure traveling, however I have never felt as uncomfortable and left the flight feeling as uncomfortable and annoyed even after days. From the beginning of the flight the crew seemed inexperienced and lacked in service, from offering the hot towels to clearing them. For the first time while trying to retrieve towels, tone was curt and it sounded like we had to return the towels to them immediately after using. Even the guy who seemed like the chief supervisor was rude while insisting that we moved stowed our bags in the overhead bins, our bags were small enough to place under the sits so we repeated declined and was finally left alone after some distasteful face receive by him. I also wanted to go to the washroom after take off and met a faulty toilet when he approached to help and gave a rude tone talking across me to the female attendant behind me, it was as though he wanted me to fix the toilet instead. But he was just talking through me, very rude to be treated as I was transparent while not knowing what was exactly going on. After the first meal, I clicked the assistance button to get a drink, and another male attendant came and asked “what I wanted”, I then told him that I wanted a soda water which he replied, “I don’t have it now, I will get it for you, can you switch on the assistance light now?”, and while he did come back, he brought tonic water instead, which is a totally different beverage. Also as it was a 12 hour flight, lights were dimmed after meal services, so while I was trying to sleep I kept getting woken up by all the different attendance that wanted to clear my plastic cup thinking it was empty, I don’t see a need in being to eager to clear my beverage which was still filled when we were not even preparing for landing, totally disrupted me from trying to sleep at least 3 times as all the staff came to ask the same question. They did the same to the passenger next to me, when he was clearly watching a movie, they kept calling and trying to get his attention when he was clearly perfectly comfortable to be left alone, waving your hands repeatedly trying to get someone’s attention while lights were off is really annoying as clearly everyone is trying to get some rest and want to be left alone, I don’t see the need to clear the cups/cans so eagerly as I don’t see how it is affecting the passengers, however the cabin attendants are the ones disrupting our peace. Lastly, I had a seafood meal so I was served breakfast first, we were in the forward zone, yet my partner’s breakfast was served at least 20-30mins after mine. But the time he got his breakfast I wanted to clear mine, but obviously when I finally wanted something to be cleared no one had time to clear it for me. All in all this flight felt very unorganized and the only saving grace was the female attendant who was nice to get me a drink, when I asked the new girl to take one for me and she didn’t return, I waited 20 minutes before calling for a new one, and all I asked for was white wine and Soda water, which I am sure did not require much preparation. Worst flight in my entire life of taking SQ and I feel so annoyed and yet disappointed at the same time as it normally feels like home after a Long trip. This is dropped my impression for SQ for the first time since. After some feedback to SQ, they took 2 months to reply, and somehow it seemed too patronising for a 1 month frame taken to reply.","Worst flight in my life","1" "2019-12-09T14:43:00-05:00","Desktop","5","review","As always a very pleasant flight with attentive crew. The online check-in was so easy. Food and drinks were very good and got to enjoy a couple of movies I had previously missed out on seeing.","First time to Singapore for my sister.","2" "2019-12-09T14:37:53-05:00","Desktop","5","review","Could not fault this airline. Service was great, cabin crew were friendly and helpful. We had to stop at Singapore to change aircraft and the couple of hours were spent very quickly because the airport is beautiful.","Excellent","1" "2019-12-09T14:34:50-05:00","Desktop","5","review","Despite having a much longer transit time in Singapore than expected, the Airline was supportive of the passengers who had to wait for the plane to arrive in Singapore. The airline provided food and drinks for the passengers and apologized for the inconvenience caused by the late connecting aircraft. I have always found Singapore Airlines exceptional and provide the best service, even though the airfares may be higher than others. FIVE STARS.","Always provide great service.","1" "2019-12-09T14:33:16-05:00","Desktop","4","review","Check in went smoothly staff were very helpful as we wanted to check in early and leave our bags, amenties were impeccable Staff were very helpful and friendly nothing was too much trouble great service on the plane.","Return flight from cruising in Europe and Asia","1" "2019-12-09T14:26:11-05:00","Desktop","5","review","Attentive, cheerful, listen and obliging. flight attendants were constantly attending to passengers; kept us all well hydrated. Lives up to it's motto ""A Great Way to Fly""","getting things right on the first time, and everytime!","2" "2019-12-09T14:18:33-05:00","Mobile","3","review","My wife and myself flew business class from Auckland to Mumbai return flight. The seats were very comfortable, the food was very good & the bed when pulled out was very spacious & comfortable. The service was professional and the cabin crew was very courtious and obliging. We found this airlines the best. Kind regards Godfrey. J.","Singapore airline flying business class excellent.","2" "2019-12-09T14:08:58-05:00","Desktop","5","review","Quite pleased with the service of this flight. Compared to the Qatar flight that I had recently (which I find excellent and pleasant) and had voted it as my top airline, I think SIA can now recapture my vote as the best.","Lessons learned and they are top again","1" "2019-12-09T14:05:58-05:00","Desktop","3","review","When I pay for business class, I expect at least a professional customer service. It was substandard. My analysis could be precise and very long with a list of many problems, but I will summarize it in one word: complacency. Singapore used to be one of the best. Not anymore. In fact, it was so bad, I am still considering if I should ask for compensation.","substandard","1" "2019-12-09T14:03:02-05:00","Desktop","3","review","We were looking forward to experiencing flying Singapore Airlines again. We usually fly Qantas & have always been happy with them. This holiday, Singapore had the better flights, so we booked with them. The flight from Brisbane was better than our return flight but even so we were disappointed in Singapore's service. The seats were not as comfortable & spacious as Qantas & the food not as good. The service was fine. I would certainly fly with them again, if not just to compare whether this Malaysia flight was not the norm.","Singapore disappointment","2" "2019-12-09T14:01:39-05:00","Mobile","5","review","We jumped into the three empty bassinet seats by the bulkhead just before takeoff and stretched out with a bucket seat between us, for our bags, pillows and blankets. A really nice meal with a palatable red wine and ice cream for dessert fortified us for the movie binge ahead. The gorgeous staff come round frequently with refreshments so you can stay hydrated during a long haul. Really, there is only one way to fly - even if you're in economy. 10/10","There need only be one","3" "2019-12-09T14:01:17-05:00","Mobile","1","review","Rude couple in Bulkhead seats fully recline entire trip, even after being asked by Singapore Air Staff to raise - over 20 hours","Entitled Rude Passengers in Economy Seats","1" "2019-12-09T13:58:37-05:00","Desktop","5","review","Once again an excellent flight with top service, food was good and plentiful, entertainment was extensive and varied. We were very comfortable, reinforced why Singapore Airlines is my favourite airline","Great beginning to an amazing trip","1" "2019-12-09T13:55:06-05:00","Mobile","5","review","Absolutely delightful experience. Staff courtesy is remarkable. Food and service very good. Great check in and boarding. Punctual timing. Over all a pretty good journey on this superb airline.","Wonderful flight","1" "2019-12-09T13:44:25-05:00","Desktop","5","review","Excellent service as I travel with a wheelchair. Very well looked after. Assisted to bathrooms and first on the plane, last off, met by attendants who took me through the formalities and made travel easy. ","Well looked after with my wheelchair","2" "2019-12-09T13:44:07-05:00","Mobile","4","review","I cannot praise the flight attendants enough working for this airline. Despite the length of flight, at no time was anything too much trouble. They ensured that refreshments arrived at regular intervals and the service was speedy, efficient and polite. The standard of food served was pleasing and hot, and the range of drinks included was very much appreciated. The only downside to my review is that I managed to get the last seat on this plane and was charged double the price which I found to be very unfair.","Hassle free travelling making long haul no problem!","1" "2019-12-09T13:41:46-05:00","Mobile","5","review","The in flight entertainment, meal and service of cabin staff are of high standard. The cabin was clean. I like the staff always wearing sincere smiles. Also, the security check counter at boarding gate is highly efficient, and the staff there are so nice ","Excellent service ","2" "2019-12-09T13:41:12-05:00","Desktop","5","review","Plenty of legroom in economy. food good as usual. crew attentive and friendly. luggage allowance very good 30kg","Another happy flight","1" "2019-12-09T13:38:41-05:00","Desktop","3","review","Check in: upsetting. Though I had priority boarding to my name, I found the line for priority passengers was no longer there. And, to add insult to injury, the official at the exit point said I should have come earlier! To their credit, the staff on board repeatedly apologized. The A-350 is not as comfortable as other aircraft SIA uses: not enough leg space. Otherwise, everything went well.","Not up to the mark","1" "2019-12-09T13:37:16-05:00","Desktop","4","review","Excellent A350-900 let down by dated and tired looking interior. Good service, easy check-in, fast boarding, pleasant and professional cabin crew. Meals were rather boring with poor presentation in Economy, but they did supply proper cutlery. Seats and interior finishes looked very dated on what is a modern aircraft - poor styling choices by SQ. Flight left on time and arrived 20 minutes early with very fast baggage delivery. Great value for a A$198.00 ticket!","Modern aircraft with tired looking interior","1" "2019-12-09T13:37:12-05:00","Desktop","5","review","The Chief Steward, Kelvin Kwek and his team of cabin crew were very attentive and their service was first class. It was good to know that they have paid attention to my personal requests, especially my dietary needs, and make it a point to check that everything was in order. It helped too, that the Chief Steward came by to chat as well.","Excellent service and personalised attention","2" "2019-12-09T13:36:20-05:00","Mobile","5","review","If you fly Singapore airlines and want to have a short break on the way home, check the SSH. Singapore Short Holiday. It’s great value, there’s a wide range of hotels to choose from, with varying prices and the extras offered are great value. We really enjoyed our stopover. The flights are good too with great service and ample food and drinks. Will travel with them anytime.","Great options SSH","1" "2019-12-09T13:34:03-05:00","Desktop","5","review","It's Economy, so expectations are always lowered but I have to say there wasn't much I could fault with this flight. The staff were super friendly and attentive - nothing was ever a problem. For example, I asked for a tissue before takeoff and the crew member brought me a whole pack! Meals were high quality and delicious. The cabin was nice and new. My only observation with the seats was that it seemed like the cushion (under your backside) was deliberately made shorter to give the illusion of more legroom. I'm a small guy (169cm tall; 68kg) and even I found that my backside and under my legs weren't well supported. The flight arrived ahead of schedule, also.","All round a very positive Economy experience","1" "2019-12-09T13:33:50-05:00","Desktop","3","review","Meal service was slow, 20 mins to land and they still hadn't served food, no turbulence during flight no excuse. Choices were lamb or that horrible catfish- dory/Basa the cheapest fish on the market. I ordered la,b, nope all gone, eat farm raised catfish or starve. I starved.","They served Vietnamese farmed catfish","1" "2019-12-09T13:23:12-05:00","Desktop","5","review","Warm, helpful, good and efficient service of crews during check in and on board. The cabin is clean and refreshing. The extra leg room seat is always the best choice for economy class.","Excellent service","1" "2019-12-09T13:21:55-05:00","Desktop","5","review","The service was very friendly, professional and efficient. The crew worked well together, boarding was impressive, taking off in time and landing 30 minutes early","You can‘t go wrong with Singapore Sirlines","2" "2019-12-09T13:21:36-05:00","Desktop","4","review","Flew from Syd TO Singapore in October on the A380. Im over 6 foot tall and the seats were quite comfortable. inflight entertainment was great, the food/drinks service was a little slow if i had to nit pick, but it was a really comfortable flight.","Nice flight to Singapore","1" "2019-12-09T13:17:14-05:00","Desktop","5","review","Boarding process was smooth and efficient. Had window seat in row 52. Good recline, fluffy pillow and entertainment on the 787 was really good. Nice screen, super clear and nice sound from the freebie headphones. Even given a local paper on boarding and hot towels before takeoff. Smooth takeoff and landing. Nice flight!","Great experience, on time, attentive flight attendants","2" "2019-12-09T13:14:27-05:00","Desktop","5","review","Flew Premium Economy on a direct flight to Singapore Changi airport. Cabin crew were very attentive, food was good and entertainment choice excellent","Flight to Singapore","1" "2019-12-09T13:05:59-05:00","Desktop","5","review","Top notch crew, aircraft , food , in flight entertainment , left on time ,arrived on time , food choice excellent , flight entertainment little bit dated but this is not airline issue more my own due to amount of travel I undertake , always look forward to flying with SQ","Class","1" "2019-12-09T13:02:53-05:00","Desktop","5","review","Holidayed at Sofitel Resort Sentosa Island Resort in June. The flight to and from Singapore was excellent. Very smooth flight with excellent service from Cabin Staff. Food first class and I can recommend Singapore Airlines to anyone travelling overseas. Returning to Singapore again in April 2020 flying Singapore Airlines.","Holiday to Sentosa Island Resort","1" "2019-12-09T13:01:59-05:00","Mobile","5","review","Would recommend them to anyone have flown with them So many times and always been great service and will be using them again","Great Flight","2" "2019-12-09T13:00:30-05:00","Mobile","5","review","Always fly SQ. Never seen better service from any other cabin crew. The crew genuinely makes you feel comfortable up in the air. Friendly, professional and super caring. Nice conversations. Also the airline doesn’t cut corners in Quality. Truly amazing airline. ","Superb Service ","2" "2019-12-09T12:58:10-05:00","Desktop","4","review","Cabin staff were great - loved the hot wash cloths - just have issues with the seat allocations- you really have to check your seating. we are an elderly couple and they split us up in the seating not even the same row.","there and back again","1" "2019-12-09T12:52:27-05:00","Mobile","5","review","I travelled to Malaysia with my family together with Singapore airlines. I must say the service was top notch. Food was delicious too. Recommend. Cheers. Keep up your great service. Looking forwardto travel with you again. ","Excellent service ","1" "2019-12-09T12:45:55-05:00","Desktop","4","review","Since Qantas or Air NZ do not have a great network and code shares may not offer premium economy, then this airline provides a reasonable but not equal alternative.Pretty annoyed that changes to flights was not conveyed to me beforehand and so had to make alternative hotel arrangements at my cost - not theirs. Check-in and aircrew service faultless. Cabin configuration does not provide exclusive toilets or even conveniently located toilets and so you need to pass through economy to access them. Krisworld entertainment adequate but not great, nevertheless found enough to keep me entertained during the hours that I was not sleeping. Krisworld system is easy to navigate. Food presentation same as and part of economy service and not up-scaled and seperate as per Qantas and Air New Zealand premium economy.","Not as good as Qantas or Air New Zealand","1" "2019-12-09T12:43:58-05:00","Desktop","5","review","This was my first time in international long haul business class, and the experience was absolutely fabulous. Check in was fast and efficient, the business class lounge had plenty of facilities that anyone would want to have. Plenty of food options (we decided to have breakfast there). Boarding was quick and easy and we had plenty of room in the seat. The seats were WIDE...:) Service on-board was first class. I love the a380 aircraft, so spacious and QUIET. They set the table for you for every meal, there was soo much delicious food, probably too much! Definitely recommend Singapore Air business class. Hope I can fly business again some time soon! Also at Heathrow, you get to use the fast customs clearance line, this is definitely a bonus as last time we arrived at Heathrow it took over 2 hours to clear customs.","First time in business class - FABULOUS!","1" "2019-12-09T12:35:59-05:00","Desktop","5","review","Being treated like first class in economy is what your going to get flying with Singapore airlines apart from the smaller space you have the service food and attention your given is the best by far, always a smile on the face looking to make your trip as pleasurable as can be I would now not fly with anyone else if it can be helped.","When only the best will do","2" "2019-12-09T12:32:40-05:00","Desktop","5","review","Although we knew SQ always provided very good attentive service, my wife and I were apprehensive of the 18 hour flight from Singapore to New York. Happy to report that though the flight was really long, it was made bearable by the 3 different meals/snacks served, constant hydration with water and/or juice, flight attendants ensuring that the bathrooms were always kept clean and well stocked with amenities & supplies. These are indeed just the basics but I am glad SQ got it right as several other airlines don't get it anywhere near this kind of standard. A+ to SQ!","Constant attention through out 18hr flight!","2" "2019-12-09T12:31:46-05:00","Desktop","4","review","As always seats enabled me to get some 7 hours sleep. Very smooth flight. Used 'Book the Cook' to preselect my meal. Although the movies choice is now limited found a good movie. All in all a good flight with good service that one expects from Singapore Airlines","Very good service as usual","2" "2019-12-09T12:27:56-05:00","Desktop","4","review","Typical SIA economy class flight - everything works as it should with good service on board but the whole experience is not what SIA used to be. These days, in economy, SIA is just another full service operator and not worth the premium price that needs to be paid if you don't manage to book at just the right time and get a promotional price (which we did for this flight). I'd have rated the flight ""good"" if that choice were available in the overall rating.","SIA Economy Class - Good but not special","2" "2019-12-09T12:24:59-05:00","Desktop","4","review","Singapore Airlines are extremely organised with their boarding routine, staff great on these long flights from Melbourne to Singapore and return. Food was quite ordinary.","Singapore","1" "2019-12-09T12:23:33-05:00","Desktop","5","review","We recently flew to Ho Chi Min City, Vietnam, with Singapore Airlines. We stopped over in Singapore. The Airport is very nice, lots of shops, lots happening, the people were lovely, we found it very easy to find our Transit lounge, and then our gate. Flying home was just as good. The service on the flight both ways was very good. Food was good, lovely Singapore Slings as well. No complaints from us.","A great flight","1" "2019-12-09T12:22:01-05:00","Desktop","5","review","This flight was extremely good due to the smoothness of the aircraft, the customer service offered by the airline staff and the food served. Instead of having usage of the mobile phone to watch TV, it had it's own TV. This should continue in all Singapore Airlines aircraft.","SQ217 - Singapore to Melbourne","2" "2019-12-09T12:21:24-05:00","Desktop","5","review","We had a wonderful flight. Flying through the night was different, but the staff helped us adapt, so that we were not so jet lagged when we landed at our destination. The flight attendants were so considerate and cordial when dealing with patrons.","Flight for my trip of a life time","1" "2019-12-09T12:21:15-05:00","Desktop","4","review","The customer service is amazing and so caring when my husband became unwell. The seats are comfortable enough. One of the planes on one leg of the trip was very hard but it was ok once you were laying flat. I don't like the seats that fold forward to make the bed and we got this on three out of four legs. This makes it very awkward to go to sleep naturally because you have to wake up to organise the bed etc. The beds were not made up for us. There is no amenity kit but the bathrooms are stocked. The bathroom is the same setup as economy I think because I didn't see any difference from other flights I have taken. On the last leg of our return from London to Melbourne the entertainment system remote control wasn't working and to watch anything you had to scroll through everything. This was annoying and we both gave up. It was the same with other seats because I tried a few. I found the cabins on all legs very overheated which made sleeping uncomfortable at times. The food was amazing and also the presentation. At the end of the day you are still flying 21 plus hours so it's still tough going. The Melb business lounge was pretty ordinary. Not sure it was worth the high price tag but it was a good experience.","Good to experience","1" "2019-12-09T12:17:52-05:00","Desktop","4","review","My wife and I travelled economy Brisbane - Singapore - Munich and returned London - Singapore - Brisbane with Singapore airlines. Three of the flights were on Airbus A350-900s and the london - Singapore was on an Airbus A-380. The staff service on the first leg to Singapore was, I believe not up to the airlines standard where as the last 3 legs the service was great. The ground services in each airport was excellent from check in to luggage pick up. The Airbus A350-900's were new aircraft but I found the seats (Economy) were to thin and as a result lacked padding and as a result were not as comfortable as other aircraft I have flown on. The A380 was showing its age but the seating (economy) was comfortable to fly in. The best part of the trip was the London - Singapore leg on the A380, the worst part was the comfort of the A350 seats and the inflight service from Brisbane to Singapore ( the menu handed out was for the Singapore - Bombay route)","New aircraft experience!","1" "2019-12-09T12:13:42-05:00","Desktop","4","review","Both legs were hassle free. The slightly more generous pitch gives enough room to be comfortable and although I can't sleep on planes I did manage to doze. This trip I broke the flight with a night layover in Singapore and a good night s sleep made a world of difference at the other end, suffering merely a body clock issue not being over tired. The cabin staff are always friendly and helpful and the food is ok (you don't expect luxury in economy) which is fine as I am not flying for the food! The film selection was not great but the number of to series has increased so I found enough to watch.","No hassle flight.","2" "2019-12-09T12:10:26-05:00","Desktop","4","review","As I live near Canberra this flight direct from Canberra to Singapore is great. Left Canberra at midnight and arrived in Bangkok at 8.30am. Will use this flight again","Excellent flight from Canberra","1" "2019-12-09T12:00:32-05:00","Desktop","4","review","We often fly with Singapore Airlines as they have the best transit times, and flight dates that we prefer.","Great service","2" "2019-12-09T11:58:57-05:00","Desktop","3","review","I am an average person just a bit chubby weigh just on 96kg but I could not put down my meal tray only half a tray so when I got my meal l had to hold it on the tray and try to eat with one hand to stop the tray from sliding of very hard work this is the second time this has happened on Singapore Airlines they are trying to get more people on board all the time. Never again Harry","Not enough room in economy class seats","1" "2019-12-09T11:58:04-05:00","Desktop","5","review","We flew return from Heathrow as well as locally in Asia, Cambodia and Thailand. Every flight was simply amazing, nothing too much trouble, on our flight out they even presented us with a cake for our wedding anniversary which was stunning Thoroughly recommend Singapore airline","All flights amazing","2" "2019-12-09T11:57:47-05:00","Desktop","5","review","Lived up to its excellent reputation. Great service. Good food. Considerate attentive staff. On time","Excellent as always","1" "2019-12-09T11:53:59-05:00","Desktop","5","review","I was lucky enough to have 3 seats to myself and as this was an overnight flight I slept the whole way home while my husband had two seats to himself also and as he is over 6ft it made it possible for him to stretch out. The staff are very accommodating and friendly","Always feel comfortable with this airline","2" "2019-12-09T11:53:16-05:00","Desktop","5","review","You pay for the good service !! Absolutely no complains, good food and flight attendances provide the first class service even in economy class customers. Singapore Airport is the most beautiful airport in Asia. You have no trouble checking in once you enter the airport, the airport workers will guide you all the way through security check in. If you do not mind to pay more for good service, and rather choose to pay lower cost for poor quality service, this is always our choice.","The best airline in Asia","1" "2019-12-09T11:50:05-05:00","Desktop","2","review","The days of luxury are gone on Singapore Airlines, or they were on this four hour flight. Flight attendants were indifferent to coach customers and were clearly not happy to be ""at the back of the bus."" The breakfast meal was fair but refills on coffee were never offered. No newspaper or magazine service offered as in past years. Boarding was efficient. The number of media channels is among the world's best and most diverse by category. However, the overall warmth of the crew at every level was a total zero, making the experience remind everyone that there are choices. If you want superb and warm service as shown in the ads, get first class. For the rest of us, it was like flying United on a bad day.","Lower your expectations","3" "2019-12-09T11:44:41-05:00","Desktop","5","review","My flying experience is better with Singapore airline. they work on the time and excellent in-flight service.","great service, excellent foods, large movie collection","1" "2019-12-09T11:39:37-05:00","Mobile","5","review","A 6.30am arrival in the Singapore lounge in Brisbane for departure is an event in itself. However the staff were completely efficient and even suggested that on such occasions a glass of champagne was totally appropriate. The 1am return flight was equally seamless. While 80% of passengers just wanted to sleep, the attendants were more than happy to serve a full meal and make suggestions as to courses. It was a complete experience.","The Lounge and the Flight","1" "2019-12-09T11:32:28-05:00","Desktop","5","review","well organised flights everything went smoothly flight was ontime and even early returning fantastic big 787 with good meal and drinks staff were friendly and always availeable definately fly with singapore again","very efficient.........great plane","1" "2019-12-09T11:31:20-05:00","Desktop","5","review","Flying from Brisbane to London can be challenging but Singapore Airlines make it as comfortable as possible thanks to their first class in flight attendants.","Comfort on long haul flight","1" "2019-12-09T11:25:29-05:00","Desktop","5","review","Ground crew at Melbourne Airport were very helpful and helped me to get through the immigration to the gates without any issues. The flight itself was very relaxing, with the crew were at hand for any small things that I needed. They continued to check on me throughout the flight from Melbourne to Singapore and then Singapore to New Delhi. On board entertainment was to my liking and the meals were what I ordered. A very pleasant flight","Travel in luxury","1" "2019-12-09T11:25:09-05:00","Desktop","5","review","Most amazing flying experience .On time.. fantastic, professional service...Great food.The best air line...","Awesome experience","1" "2019-12-09T11:20:09-05:00","Mobile","4","review","Felt like Slightly more leg room than many other airlines. Hot towels. Two meal choices. Good on screen safety instructions.","Mrs Ward","2" "2019-12-09T11:15:28-05:00","Desktop","4","review","Decided to fly premium economy to have a little more leg room, better food and escape the crying children. First two were fine - a really great trip, good food and very comfortable. BUT, we were the last row of a very small group of seats and, of course, immediately behind us was the row of parents and children at the front of economy. WHY??? A great trip ruined by screaming toddlers that parents seem to have not control over. Check seating carefully in future","Comfortable, but the screaming kids!!!!","2" "2019-12-09T11:13:07-05:00","Desktop","5","review","Flying from Australia is always going to be a sleepless adventure. Singapore staff make flying as comfortable as possible. The plane an A380 is very comfortable and the flat beds made it possible to land into Paris feeling ok. The entertainment system is good but I always find the system on each plane slightly difficult. The attentive staff and the food are very well presented and tasty. Overall we enjoyed our time in the air.","The way to go","2" "2019-12-09T11:10:15-05:00","Desktop","4","review","Comfortable seat but I did not use bed. Looks a little awkward as your feet go into a space off to the side. Food only average which was disappointing. Service was good.","Business Class on 777","1" "2019-12-09T11:04:55-05:00","Mobile","5","review","Singapore Airlines was as good as ever. Flight left on time and arrived on time. The cabin service was excellent. The food and beverage service also. The cabin crew were courteous, efficient and friendly. Still the best airline worldwide.","David Cadwallader","1" "2019-12-09T11:02:19-05:00","Mobile","5","review","Following a cruise holiday on the Sapphire Princess commencing in Southampton in early November and finishing in Singapore on December 7th my wife and I disembarked from the ship and returned to the UK on Singapore Airlines flight SQ 318. Most long haul flights are usually overnight but there are benefits in choosing this flight in particular that the flight leaves after lunch at 12:45. The time difference of +8 hours between Singapore means an arrival into the UK local time of 19:00 in the evening of the same day. The flight is long (13 hours) and there is no disguising that in spite of the day time travel that jet lag still remains an issue. My wife has a mobility issue and arrangements made in advance to seek mobility assistance in the airport to transfer her from check in through immigration to the departure gate and onto the aircraft worked well. Seating on the aircraft was satisfactory, comfortable with adequate legroom. There was a good choice of in flight meals and in flight drinks on offer. Service was efficient, the cabin staff helpful and courteous. The inflight entertainment system is undoubtedly one of the best on offer in the airline industry offering a large choice of current movies. The only downside is that reclining seats may help the person in front to relax but at the expense of the person behind who is left with little movement as space is severely restricted and often makes it difficult to leave the seat. The flight although long soon passed quickly with the excellent entertainment system and the cabin crew offered light snacks and soft drinks during the flight. On this occasion the flight arrived 45 minutes ahead of time and in the evening at a time which avoids the long queues in immigration often associated with early morning flights (red eyes) from many airlines all arriving around the same time. My wife was subsequently assisted from the aircraft by cabin crew and transferred through the Airport by mobility staff to the Arrivals Hall. Overall very pleased with Singapore Airlines and their service, help and support. My recommendations on this Airline speak for themselves.","Review of Flight SQ318 Saturday 7 December 2019","2" "2019-12-09T11:01:31-05:00","Desktop","4","review","There are other airlines I put ahead of Singapore. On this particular flight I found the cabin crew were not as friendly as I would have expected. The food was ok, typical airline food I thought. The movies available were not what I normally watch but did manage to watch a couple and close down one which I thought was garbage, Once upon a time in Hollywood. I am only 160cm so legroom isn't a problem for me on any airline my knees do not touch the seat in front of me.","Flying High","1" "2019-12-09T11:01:24-05:00","Desktop","5","review","Having being booked onto a flight home from Singapore, we thought we would take an extra hour or so to check out the Jewel at the airport before departing. I subsequently tripped and fell and broke my shoulder on the way back to go through security. We had checked our bags in earlier so we were headed straight to the boarding lounge when it happened. We made our way to the medical centre at the airport and within ten minutes we were attended to by airport staff who alerted the airline and had our bags removed from the plane. Once we'd been to the hospital and were back at the airport to sort out another flight, Singapore airline staff were amazing. At no time were we asked to pay any further money and the got us onto a flight first thing the next morning. After a few hours sleep, we went to check in, once again the staff were very helpful, made sure our bags were taken from lost & found to the plane, ensured we were comfortable and off we went to the boarding lounge. We were then assisted onto the plane before the rest of the passengers so we could get comfortable. The food and entertainment on board was excellent and had comfortable seats with leg room. Staff available at all times for anything needed. I will definitely fly with Singapore airlines again.","Extra care taken","1" "2019-12-09T10:50:28-05:00","Desktop","5","review","I enjoy flying with Singapore Airlines. The planes are always spotless, food is good, the crew are friendly - nothing is too much trouble. Overall this, one is aware of their outstanding safety record. Singapore Airlines code-shares with Virgin Australia, a good duo.","Singapore Airlines - Super","2" "2019-12-09T10:50:27-05:00","Desktop","5","review","This was our first time flying Singapore Airlines during the day, they have always been over night. The experience was just a good as any other time we've flown with them. I took a group of orchid enthusiasts on an orchid tour of Singapore and the airline staff assisted our group well with enquiries, food, drink and more. I'll always fly with Singapore Air, when I can","Excellent Service as usual","2" "2019-12-09T10:47:13-05:00","Desktop","5","review","Premium economy seats have extra leg room and it is greatly needed for long haul flights. The ‘book the cook’ option had nice choices. Our bags were tagged with ‘priority’ so we were able to claim our luggage’s very quickly. The price is about twice that of standard economy and is worth the money for very long flights.","Round trip flights were nice in Premium Economy","2" "2019-12-09T10:46:51-05:00","Desktop","5","review","Singapore airlines you are absolutely wonderful in your care and support of us as customers. The flight was comfortable from the departure in Auckland to our arrival in Milano, Italy. Excellent meals and complimentarey services","Flight to Milano, Italy","2" "2019-12-09T10:36:11-05:00","Desktop","5","review","Smooth and comfortable as always. Service was attentive and adequately staffed. Starters (satay skewers) was good. Special Nasi Padang was a tat cold and chicken drumstick was somewhat small. What was missing was the traditional condiments like Sambal chilli with anchovies.","Consistent & Efficient","1" "2019-12-09T10:32:53-05:00","Desktop","5","review","This was the 4th time we have used this airline to fly to Europe. The whole experience is excellent. Booking, preferred seat selection. Flight selection. Minimal changeover time in Singapore. Economy seating,service and food. All good.They are our preferred airline.","Highly Recommend","1" "2019-12-09T10:28:47-05:00","Desktop","5","review","I have flown with many airlines and Singapore Airlines always rate top of my list. Flight attendants most friendly and helpful. Comfortable and clean flight. Affiliated airline Silk Air equally high rated in my assessment.","Highly recommend Singapore Airlines","2" "2019-12-09T10:24:37-05:00","Desktop","4","review","The best airline we have flown with. Unfortunately economy class gives you very little leg room especially when the person in front puts their seat back.","The best airline we have flown with","1" "2019-12-09T10:22:43-05:00","Desktop","4","review","If you have to fly and don't like flying then Singapore Airlines is safe and pleasant. The food was delicious and there were heaps of good movies to watch to while away the time. Flight attendants were friendly and helpful and provided water or juice on a regular basis.","Safe and pleasant flight","1" "2019-12-09T10:18:43-05:00","Mobile","3","review","We were on holiday, the flight was with Singapore airlines and having never been on this airline before I was looking forwarď to our trip,as the reputation was I believed to be good. Well I have to say this was the worst long haul flight I have been on the seats were so cramd in I have had more room on a short haul flight,infact we did have more room on the short flight from Singapore to koh samui. I was in pain for 3 days after the flight as my knee was giving me pain from the cramped flight and this was on the Airbus A380 the staff and food were very good but ruined the holiday experience due to Singapore airlines ramming in the seats.my last flight on the A380 was on Emirates and that was a pleasure the best flight I have been on I would probably not use Singapore airlines again due to there crammed in seats.","Rubbish airline seats very uncomfortable","1" "2019-12-09T10:16:11-05:00","Mobile","5","review","Singapore is always my first choice, the A380 has a little more room than the 7 series we flew from Singapore to Perth, the flight from London to Singapore we chose the seats near a door for leg room, glad we did, the only slight setback is people standing waiting for the loo. The food and flight staff I think are excellent, getting a drink was no trouble although I feel awkward pressing the attendant call button so did not use it, the flight between Singapore and Perth was quite tight and when the person in front put the seat back was sort of pined think next time will pay extra and see what the premium economy is like. Being a mechanical engineer the 7 series had wheel bearing noise and the wheel legs were old and very noisy under wing, showing the age of the plane and the workouts done still amazing how smooth the flight was hardly any turbulence. Saving for our next trip but won’t be next year, so my only criticism is our kris flyer points are a waste and was not automatically added to my account so really a waste unless you are a frequent flyer let’s face it if you ca afford to fly often won’t be using economy.","Family visit to Perth with stopover in Singapore","2" "2019-12-09T10:10:55-05:00","Mobile","5","review","I have flewn different airlines to asia before, but after my 1st flight with SA, i’m stuck. It’s always a pleasure flying with SA - very good connection, service, food, drinks, inflight films and cozy flight.","Favorite airline","2" "2019-12-09T10:04:49-05:00","Desktop","5","review","Flying first class on the new 380 is really first class. The rooms are large and - rooms, not seats and private, if you want that. Beds fit together cleverly for couples. It's all wonderfully thought out. Service is great but all SA service is great. Food is wonderful. Well, you would expect that. Wine...? If you like an excellent Chardonnay you have to make do with a very good Chablis. Not a Chablis drinker, then tough! A pity you can't complete the trip to Auckland on the 380 (All the time) but the 777 is still wonderful and even more exclusive - 4 seats. No excellent Chardonnay though! Oh, well the whole luxury experience is why you are flying this way, so just enjoy!","The Best. Has to be!","2" "2019-12-09T09:58:31-05:00","Desktop","5","review","I was hesitant about another long haul flight. Usually its a horror. This was surprisingly different. Firstly I prebooked seafood meals for myself. It was no extra charge. My travelling companion wanted the standard meals. We had the last row in Economy and there was an empty seat between us......WINNING! Even though our seats were in the very back it was great. We could recline without an issue, staff were always quick with drinks etc. The food. My meals were delivered approx. 30-40 Mins before my companions. My meals were excellent: smoked salmon in a potato salad, some lovely braised fish, prawns. I couldn't fault it. My meals were so good that my companion ordered the same for the return trip. All in all it was an excellent flight and we got off in Barcelona refreshed","Plane food is GREAT","2" "2019-12-09T09:54:15-05:00","Mobile","5","review","It was our first time flying with SingaporeAir and I must say the experience was great. I loved their instruction video, so different from the demonstration with a flight attendant and it showcases some great things about Singapore. Great selection of entertainment. Food was really good. And the cabin crew were very helpful. Definitely will fly with them again.","Our flight on SingaporeAir","2" "2019-12-09T09:49:27-05:00","Desktop","3","review","I was on a tour and it included a flight on Singapore Airlines in economy class. The plane was clean, the seating cramped, the food (at least there was some that you didn't have to pay for) was edible, and the flight attendants were rarely seen. I don't often fly in economy class and now I know why. I understand that Singapore business class is great and I might try them one of these days when I am going on another Southeast Asia trip.","Clean and efficient","2" "2019-12-09T09:45:06-05:00","Mobile","5","review","Stopped over in Singapore on route to Australia. Brilliant service, food and facilities on board .Good choice of films. Just brilliant all round","Holiday","2" "2019-12-09T09:44:58-05:00","Desktop","4","review","Singapore Airlines really do provide a great service! The staff are friendly and accommodating, the food really good, and the seats comfortable. My friend and I flew to Hanoi via Singapore, and the in-transit process in Singapore was smooth (we enjoyed some Duty Free Shopping to pass the 3 hour wait). The on-flight to Hanoi was equally pleasant! As an airline they have a winning formula! Just wish they were allowed to black-list the parents of the two families on either side of us, who allowed their screaming brats to misbehave for almost the entire flight!!!","Singapore Flight JHB-Hanoi, Vietnam","1" "2019-12-09T09:44:52-05:00","Desktop","4","review","Singapore Airlines was easy to book with and their friendliness, food, and flight from Seattle to Singapore was long, but very good. The flight from Singapore to Delhi was not quite as good service and food wise, but was okay. I was very thankful that I paid the extra money to book aisle seats ahead of time.","Flying Singapore Airlines from Seattle to Delhi","1" "2019-12-09T09:42:09-05:00","Mobile","5","review","As always wonderful service from the crew of Singapore Airways. We had a first time flyer with us and they checked in often to see how she was doing. Only downside was of course the asshat(s) who insist on dropping their chairs back in economy ( honestly pay business and stop annoying everyone) as soon as the plane levels out. Ended up with some bruising on tummy as the guy in front of me dropped his chair back while my tray was still down. Besides that amazing service.","Schoolies Trip","2" "2019-12-09T09:40:53-05:00","Mobile","5","review","Singapore airlines where fantastic and made you feel at ease.. comfortable and relaxed. Would definitely recommend Singapore airlines","Family holiday to family in Australia","1" "2019-12-09T09:36:19-05:00","Desktop","5","review","Great service and flights. Flight times may change but they communicate well.Baggage allowance is generous and handled well. Good choice of food and movies","Great flights and service","2" "2019-12-09T09:35:00-05:00","Desktop","5","review","Singapore Airlines are still the best airline in the world. I decided to go with another airline late last year and regretted that decision. Singapore Airlines are above standard in service and are excellent.","Best Airline in the World","1" "2019-12-09T09:23:48-05:00","Desktop","5","review","The cabin crew were absolutely amazing Better than any other airline I've flown on. Nothing was too much. They really looked after us and went the extra mile. The interior of the plane was immaculate and everything worked properly.","Excellent and professional","1" "2019-12-09T09:21:44-05:00","Mobile","5","review","As a family we fly a lot, and this was the best flight we ever had. New and comfortable plane, awesome flight attendants, very child friendly crew, child meal for no extra charge served first. I can't complain at all","Best flight ever!","1" "2019-12-09T09:16:58-05:00","Desktop","5","review","There are not enough words in the English vocabulary to express the amazing experience my wife and I had when we flew to Japan a few months ago in SingaporeAir’s business class. I, like a crazy person, spent months watching reviews online about the flight and for all of the glowing reviews, nothing could’ve prepared me the actual trip. The seats were super comfortable, the staff was super kind, the seats were super comfortable, and the food was super delightful. The entire experience on both flights was just... super. I don’t honestly know why they even have a first class cabin nor can I imagine any way it could be better than business class. It’s to the point where I am seriously considering planning my trips around where SingaporeAir flies. I can’t wait until the next one!","They flew us there... I wish they could fly us everywhere","1" "2019-12-09T09:15:54-05:00","Desktop","1","review","nothing good to say about this airline at all. Got just about everything wring. Will never use again.","Worst Flight Ever","2" "2019-12-09T09:12:54-05:00","Desktop","5","review","Very responsive and friendly staff ‘ always available on request . New plane is another big plus . Food is the only complain that requires attention","Perfect service","2" "2019-12-09T09:09:23-05:00","Mobile","5","review","We were in a group going for vaccation in malaysia. We were all given seats together at back of the aircraft, crew never stopped us from having fun at the same time they made sure we are safe and seated when seat belt sign is on. Served us food and drinks as much as we want with polite smile at all times. Best Economy ever.","Amazing service, very professional crew.","1" "2019-12-09T09:04:35-05:00","Desktop","5","review","2nd visit to Australia got to say better than Emirates cabin crew brilliant and Singapore airport was like visiting a five star hotel then we had to return to Manchester which leaves a lot to be desired would reccomend to anyone Booked for next year already","First class","2" "2019-12-09T09:04:03-05:00","Desktop","5","review","Having always wanted to fly in an A380, I got my chance on this trip to Singapore (my end stop being Bali). I found the Singapore lounge in London Heathrow was of good size, with plenty on offer and friendly staff. The seating saw spacious and comfortable! The view was not the greatest as there was a lot of construction going on outside, but you could still see flights coming and going as you sipped and pecked at the numerous bites on offer. Upon entering the upper floor of the A380, you are amazed at the sheer amount of business class seats that are laid out along the entire upper floor (apart from the small number of 1st class pods that were on offer at the upper front cabin). The business class seating I chose was a window seat. With a seating arrangement of 1 - 2 - 1 with the two Center seats having the ability to transform into a double bed, should you need it! The seats were wide, with ample storage all around. The entertainment system was more than ample for my 13 hour flight with more to watch than you could watch on a round the world trip or two. The screens are large touch sensitive screens. Besides the blanket/pillow and cushion there are plenty of other items for your comfort at your seat like a set of quality noise cancelling headphones and the usual items like flight socks, sleeping eye covers etc with more items available in the lavatories (shaving kits etc). The cabin crew were all very attentive and called you by name (which I found a very nice touch). Pre departure drinks in hand after hot towels was just a sample of what was to come! Being up in the upper deck of the A380 I found it a strange experience barrelling down the runway from such a different perspective before the feeling of being launched with the grace of a majestic Swan into the air and the effortless climb into the blue where our outbound route around London guided us towards our final direction. Up up we climbed and before we knew it we were levelling our in a cruise. For the entire flight I felt completely taken care of. There was such a selection of food and drink that just seemed to come, just at the right time. From a drinks menu and food menu you were not left wanting. The seats were lie flat seats, if you wanted to sleep or just take a snooze. If I could say anything negative about the flight it would have to be the lack of grasper air over head! There were no air vents overhead! There were moments that I felt a little warm, but had no means to cool down (except for a cool glass of water). Would I fly again with Singapore airlines? The simple answer is yes! Singapore airways service is very punctual! The crew were ever so helpful and attentive, and I enjoyed every minute.","Singapore bound A380 business class","2" "2019-12-09T09:01:53-05:00","Desktop","4","review","Flew business class from London to Auckland via Singapore. Seats comfortable with plenty of leg room and convert into a flat bed. The downside is that you have to lie at an angle which isn’t particularly comfortable. Touch screen Tv with a wide variety of films and music. Crew were very attentive, offering drinks and snacks if you are awake. Now to the negative. The food wasn’t great. No choice of starter, choice of three or four main courses but predominantly Asian, which is fine but it was only lukewarm so not very appetising. Vegetables extremely “al dente” bordering on uncooked. They have what is known as “book the cook”. Which gives a wider choice but needs to be ordered on line before the flight. Unfortunately, as our booking was with a code share partner, this wasn’t possible. Would I fly with Singapore air again? Yes I would.","Everything good, except for the food","1" "2019-12-09T09:01:28-05:00","Desktop","5","review","Smooth boarding with little delay or fuss. In flight service was good and food service and quality was also good","Great service","1" "2019-12-09T09:00:43-05:00","Mobile","5","review","Recently me and my husband took a week long holiday in the Philippines. We had booked a flight with Singapore Airlines and both of us were delighted with the service provided by the stewardess.Their quick action on request was superb. Cabin crew was amazingly friendly and food was awesome.","5 ⭐️ Service in the Sky","1" "2019-12-09T08:44:20-05:00","Mobile","5","review","I knew that they are the number one airline in the world, but now I really know why. The best service i had from all the airlines I’ve travel before. I’ve travel all over the world, sometimes businesses and even first class, the service of the economy class on Singapore airlines is better than some business I’ve traveled before. The food was delicious. I usually never eat on planes, I tried to eat before I board, but it was a 14 hours flight, so I had to eat, and was very good. The flight attendants are so polite and very helpful. I highly recommend to fly with them. Can’t wait for my next trip.","Girls travel","1" "2019-12-09T08:42:16-05:00","Mobile","5","review","The flight with Singapore Airlines is always a great experience, personally I don’t enjoy flying but when you do it with them the whole experience is great, the service is first class and that makes already the experience pleasant, the check in at the airport is very efficient. I will recommend the Airline to everyone.","Always a pleasure.","1" "2019-12-09T08:41:54-05:00","Desktop","5","review","It was around trip flight where to and from were on time. Flying economy class is very good for me as I am 6' tall, so no issues of moving about but not the luxury you would get in the higher class. Singapore Air will charge you for advance seat arrangement if you request it where I did because traveling in pairs to stay together. If I would have flown alone I would just taken the given seat at no cost. The food is fantastic with full of flavors and not over zesty or salty as I have flown with other Airlines. The cabin crew are very polite and courteous along with a very clean plane and accommodations for the economy class. Yes, I would fly again with Singapore Air when given the chance.","pleasant and comfortable","2" "2019-12-09T08:36:48-05:00","Desktop","5","review","It was a long time wish to travel in the much heard SG Airlines, and yes it was a great experience - the extremely friendly crew, the food & wine, the selection of entertainment channels, and the comfort of the journey. The airline support was also excellent post booking of the tickets. Even my family was travelling alone in one of the sector and they were taken care very well and my small daughter had many interesting stories to say about the flight journey when I met her.","Friendly and Classy","2" "2019-12-09T08:33:32-05:00","Desktop","5","review","Really good service & food there was 2 flights but a smooth transaction between them Although the flight was full both legs the service & quality did not suffer","Great","2" "2019-12-09T08:32:15-05:00","Mobile","5","review","OMG this company are amazing to travel with, the cleanliness of the cabin was second to none the choice of meals very good the cabin crew were the nicest group of ladies and gents ,, one of the air hostesses recognised us on our return flight home and told her colleague who was working on our side of the plane to tell us she hoped we had a great trip in Australia and also told her colleague that we were nice passengers which I thought was really sweet and nice,, couldn’t fault this company one bit 10/10 all the way and will definitely travel with them in 2021 when we return to Australia","First class airline","1" "2019-12-09T08:31:08-05:00","Desktop","5","review","What can one say that hasn't already been said? First, let's deal with hygiene. This flight has enough time on the ground to be properly serviced and cleaned in between flights. Compare that to the Emirate A380 JFK to Dubai route whereby the massive A380 has only 1 hour to be cleaned hence the various health issues that have surfaced. The A350 only carries about 164 passengers and is fully staffed so the service can't help but be good however, the A380 still has better service from the staff. I took both flights within a week of each other and have taken the A350 to Singapore from New York (NWK) last month and 2 days ago. I take the A380 regularly as well. The A350 has a more sophisticated clientele. The A380 has the full range of demographics because it is a hub airport to every corner of the world. The food use to be excellent on Emirates but has fallen off precipitously although it is not horrible. Air Singapore's food is better than Emirates today but not the Emirates of yesteryear. I still taste the saffron in the rice of Emirates' business class dinner from some time ago. Wine, neither offer satisfactory wine but Emirates has more options and usually has one or two options that are not bad but do inquire. Go with the whisky. In between meals, both are ok although something has to be said for the thoughtfulness of Air Singapore in having options high in antioxidants and pro-actively offering it, e.g. cranberry juice, nut-filled treats. Comfort- difficult to compare but the A350 is very comfortable although the A380 seats may be more comfortable and there seems to be more room on the A380 to stretch etc. without being harassed by staff for taking up space. Reliablity- hands down Air Singapore. While other flights were delayed or cancelled, the prancing A350 bounced into action faithfully. Really- my friend's flight was detained for 7hours on the runway and then cancelled with United on the same day, same time frame but JFK, not NWK. Entertainment. What a pain, both Emirates and Air Singapore have the same movies. Imagine doing 28hours with Emirates, then 37 hours with Air Singapore within the same week grrrrrrrrrrr!!!! Value- my flight to Singapore last month was about $3600, whereas at the same time Swiss was flying NY-Geneva business for $10,000 (now I know it is normally $5,000 but nonetheless). Technical matters. Hands down, the A350 rules the skies with its low cabin pressure setting, medical grade air filters, etc. The flight feels like an 8-9 hour flight, in terms of stress on the body/mind. It is a work of art. My colleagues who were using the A350 to Zurich agreed. The A350 made me a fan of airplanes and the A380/A350 are the two greatest additions to air travel since the beginning of the 747s (never took the Concord unfortunately).","The A350 Prances Above and Beyond the A380 in the Race to Excellence in Long Haul Travel","2" "2019-12-09T08:30:42-05:00","Desktop","5","review","Despite travelling Economy, we were well treated and very comfortable throughout our flight. Excellent cabin service from very professional crew. Highly recommend.","Great Economy Flight to and From Perth","1" "2019-12-09T08:29:28-05:00","Desktop","3","review","Never have I been kept in darkness so long. Flight left around 09:00hrs local time and the lights were dimmed shortly after. Lights were raised for the two meals served but again dimmed after the fastest service I'd ever had. Staff were collecting trays within 10 mins of we received them. I accept that UK time was 8 hours behind so we left at equivalent of 02:00hrs but the lights were still dimmed 30 mins before we landed at 15:30hrs. Within an hour of landing it was dark again! We had over 24 hours without daylight. Surely they should have raised the lights when UK time reached noon. The meals were about the best we've had on a flight and seat pitch and comfort was reasonable for economy.","longest night flight ever","1" "2019-12-09T08:25:46-05:00","Mobile","5","review","The flight was very comfortable, the food was good, flight attendants were extremely polite and helpful. Would fly again :)","Very good experience","1" "2019-12-09T08:24:44-05:00","Desktop","5","review","As usual excellent service. All cabin staff friendly and very efficient. Food nice and plenty of it. Lots of films to choose from.","Best Airline","2" "2019-12-09T08:24:23-05:00","Mobile","1","review","I have never flown with them before and would not rush back. I don’t wish to come across as fickle but would day this. Their reputation is legendary I therefore assumed something extra. It was very very very basic especially the food which was barely edible apart from the fruit . Their entertainment system is well archaic. I may have been unlucky but it’s not something I want to repeat . My journey involved another airline , Air NewZealand and it was tip top in a lot of ways the cleanliness of the aircraft the staff and the food . Some of the Singapore airline staff were let’s say more interested in themselves than looking after their passengers. They have a long way to go to equal Air France who still serve champagne in economy, such élan","Singapore Airlines","2" "2019-12-09T08:23:42-05:00","Desktop","3","review","This was my second flight on this airline. My daughter-in-law who has flown often had the same opinion as myself. My prior flight was delightful. There was no end to the amenities provided. I flew the same class on both flights, but definitely not tyevsanpme service or amenities. The food on the first fight both coming and going was delightful. I can not say the same the second trip. It seems with the cut of hours so was the cut of amenities. Next trip will not be on this airline.","N-stop flight","1" "2019-12-09T08:21:23-05:00","Mobile","5","review","This is the second time we have used Singapore airlines. First time early this year to Houston. Without fail the staff and service was second to none. Could not have asked for better. Food was tasty and well presented. Plenty of leg room even for someone with long legs and the seat reclined well back.","Best economy flights","2" "2019-12-09T08:20:27-05:00","Desktop","4","review","We had 4 recent flights , very few extra leg room in economy so book early . Service was good but do ask for extra drinks if you want them. I don’t like any inflight meals so not fair to comment. We flew on different types of planes and found the controls for the entertainment system varied on how easy they were to use. We paid for an upgrade on the longest flight (14 hours) to economy plus as we were desperate to get some sleep. A significant cost increase but the seats were larger and more comfortable.","Economy is tight Re seat size. Economy plus is better","1" "2019-12-09T08:20:09-05:00","Desktop","5","review","Great welcome aboard- glass of fizz always welcome. Great food choice & all available for all passengers. Crew were terrific, really taking care of all passengers and advising parents of small children (babies & toddlers) how to minimise ear discomfort on landing- never seen this before!","Great service, good flight","2" "2019-12-09T08:14:29-05:00","Desktop","5","review","All round good service, Friendly organised staff, airport services good in Singapore, plenty of help from ground staff if walking is difficult.","Best airline for long haul","1" "2019-12-09T08:13:02-05:00","Desktop","5","review","Excellent Airline ! Excellent Service ! Excellent Food on the Flight ! We flew LAX-NRT ( Tokyo Narita ), NRT-SIN & SIN-HYD, w/ a Break of Journey of 5 days at Tokyo, for a Vacation. The Air Hostesses worked VERY HARD & Tirelessly to keep everyone Satisfied ! Even after working 3-4 hrs on their Shift, they Looked Fresh still ! Couldn't be Happier about everything :-) :-) MINUS : As we did NOT want Paid Seats, we were Forced to Book our Seat Numbers 48 hrs BEFORE Each Flight. That was DIFFICULT in Tokyo, as we stayed there 5 Days. MINUS : On the Return, The HYD-SIN Flight was 2.5 Hrs LATE, & would miss the Onward Connection from SIN-LAX. So, they Re-booked Us onto Cathay Pacific at HYD itself. LOTS of DELAY getting that done, at HYD Airport.","Excellent Airline ! Excellent Service ! Excellent Food on the Flight !","1" "2019-12-09T08:12:19-05:00","Desktop","3","review","The airport lounge in Manchester not solely Singapore Airline.It was cold crowded and the food was terrible.So not a good start.The airline and staff were OK .The food was good ,wine selection very poor American Chardonnay or German Riesling.I needed help to alter the seat to a bed but had to go looking for someone no response from the buzzer.Extertainment was average.I ordered coffee during the flight but it never came.At one point I went to the loo had to make my way past 4 staff and was not acknowledged by any of them. A very disappointing experience for the so called best Airline in the world.","A bit disappointed","1" "2019-12-09T08:11:53-05:00","Desktop","5","review","From start to finish service was amazing & friendly. Meals were great. So much entertainment with great choice of current films.","Nearly there","1" "2019-12-09T08:11:00-05:00","Desktop","5","review","Swanky new 787-10 came along with all the great new soft products you could expect from a respectable airline like Singapore. While on the ground, we got delayed nearly 45 minutes due to a cargo issue. The cabin crew quickly stepped up to serve all passengers beverages (including alcohol if requested) to keep us calm. Job well done, not many other airlines would even serve drinks on the ground to Economy Passengers while still on the ground during delays since hearing so many feedbacks that they were deprived instead.","Beverages served even in Economy Class during delay on ground","1" "2019-12-09T08:10:23-05:00","Desktop","5","review","The seating was very comfortable with good legroom Air conditioning responsive. Good cabin storage and above my seat. Good choice of food, snacks and refreshments throughout the trip Customer service from check-in (on-line, through baggage drop, in-flight and on arrival) - all superb Transfer through Chiangi to connecting flight went well - we didn't lose any luggage!","Best economy flight I have ever had (return)","1" "2019-12-09T08:10:21-05:00","Desktop","5","review","Superb service throughout the entire flight. Toilets were checked very often. Super clean. Plenty of food if you were hungry. Very comfortable.","Super service and comfort","1" "2019-12-09T08:08:58-05:00","Desktop","4","review","Check-in was fast and efficient. Service on board was very good. As we flew afternoon and evening meals served were good.","Good service","2" "2019-12-09T08:08:51-05:00","Desktop","4","review","Ground staff both in Heathrow and Changing airport are very nice and helpful which makes travelling very easy. Flight attendants equally polite and tried their best to make our 13 hour flight comfortable. Food and refreshment is good. Good leg room for comfort.","Very comfortable","2" "2019-12-09T08:01:46-05:00","Mobile","5","review","Took this flight as an emergency from Germany to New York and got a seat on the second floor extra legroom row. Customer service is amazing as flight attendants are very tentative. We received 2 meals, snacks and drinks throughout the whole flight which was about 7 hours.","Great airline","1" "2019-12-09T07:59:13-05:00","Desktop","5","review","Used Singapore airlines in March this year to fly to Texas for a road trip, the whole flight experience from start to finish was excellent.","Service and inflight entertainment was excellent, real cutlery and plates","2" "2019-12-09T07:58:36-05:00","Desktop","5","review","Booked an isle seat while my friend booked the window seat with the hope that no-one landed in between. Found on take-off that the seats in the middle row were totally unoccupied and the hostess encouraged me to move there so I put all the arms up and slept all the way to Singapore. That is all I can say about that flight. Then - from Singapore to London. I had 'made an offer' ($900.00) which was 'unsuccessful' so my friend paid over $1,000 for the next leg so she could upgrade to premium economy and I had paid about $30.00 for a specific seat (I really wanted an isle seat as being a bit (OK a lot) older I didn't want to have to climb over two people each time nature called Then...Waiting to board the plane, for the second leg of our journey I said to my friend ""I am going to be the last person on so they have to page me and I will record it on my mobile, just for fun."" Then they paged me! After asking for my passport, they advised that they had a family travelling together who wanted my seat and was I prepared to give it up. Given that my girlfriend had abandoned me to go premium economy I now wasn't worried about keeping my seat so I agreed to give it up. THEN They put me in a 'premium row' with additional leg room!! The other two people advised that they were 'platinum flyers' but didn't upgrade because they wanted to use their points to fly their whole family on holidays. However, the hostess treated them like VIP's and it rubbed off on me. I got a complimentary goodie bag and lots of attention from the hostie. I may have drunk nearly a whole bottle of Baileys on the trip to London (OK I did) and stocked up on chocolate bars, chips and muesli bars for later consumption. It was an EXCELLENT experience.","Singapore Airlines - Simply Amazing!","2" "2019-12-09T07:58:21-05:00","Desktop","3","review","When I did web check-in 48 hours before scheduled departure, there was no option of seat selection. For self and my wife, two seats were allotted in the middle row. Since my wife was not doing well and it was a long flight, I wanted to have at least one window seat. Hence I immediately cancelled my check-in. When I went to airport with the luggage for check in, I requested for a window seat. I was denied saying that the flight was full. Since that flight hops at Hongkong, I requested whether I could get one window seat beyond Hongkong. She said that no passenger was alighting at Hongkong and hence window seat couldn't be allotted. I accepted and travelled. But inside the aircraft, I found at least one window seat was vacant. Further lot of passengers alighted at Hongkong and new passengers boarded. It shows that the staff at the counter had lied us. With much difficulty, after traveling about 17 hours, we landed in San Francisco. We booked Hindu meals for both of us for our entire journey. However, I only was given Hindu meals and my wife was denied. As our tickets were booked under one PNR, then I don't understand why Hindu meal was denied for her. When my wife didn't accept the other meal, another staff offered Hindu meal. We had such an horrowing experience during this time.","Non-cooperation from airline Reps at check-in counter and in-flight","1" "2019-12-09T07:55:19-05:00","Desktop","3","review","We flew on the fairly new A350 and I did pay a little extra to have the two seats at the front of the economy cabin for both legs of our journey and I’m so glad I did otherwise we would have found it very cramped as the rest of the rows are in 3s. It was a 12 and a half hour flight and it was bearable in those seats. The seats were actually very hard. The meal service was very good but we were very disappointed that in between meals we were only offered water and orange, no alcoholic drinks. We are looking to travel to KL maybe next year but will go with KLM via Amsterdam.","Good Experience","1" "2019-12-09T07:55:05-05:00","Desktop","5","review","The service was excellent. The flight was on time and comfortable. The entertainment was good but the music choice can improve.","From Africa to the world in class","1" "2019-12-09T07:50:14-05:00","Desktop","3","review","The outward journey on Singapore and silk airlines was fantastic, the homeward journey on silk was good....but then we boarded Singapore flight to Manchester. The seat pitch in economy seems small, the staff on this flight seemed extremely busy. Food was bad noodles for breakfast and dinner.","This is about the homeward flight only","2" "2019-12-09T07:49:01-05:00","Mobile","5","review","As always a highly received airline to fly with. The airline crew are very considerate and enquire of your needs. They know your name and ensure that they do their best to look after you throughout your flight. A wonderful experience especially if flying is not something you do not enjoy doing.","A great airline","1" "2019-12-09T07:47:13-05:00","Desktop","5","review","Premium economy is the way to go on Singapore Airline. Business class has a weird configuration of the seat and made it uncomfortable. The seats were unusually stiff. Premium economy is great, but you need to be strategic when selecting seats for the best experience. Food is great with book a cook offering. Flight attendants are world class.","Top Ranked for a Reason","2" "2019-12-09T07:45:15-05:00","Mobile","5","review","Staff were fantastic. Flew with wife and 2 kids, 10 and 12. Flew on an Airbus so although economy still very comfy. Enough leg room for long flight. Food was really good with proper cutlery. Stewards were extremely attentive. Always there to take away rubbish or empty glass. Snacks and drinks on demand. Always smiling. They couldn't do enough to help. Lots of films to choose from which kept kids busy. Toilets were clean. Overall experience was great for a long haul flight. ","Great crew","1" "2019-12-09T07:43:50-05:00","Mobile","5","review","Love this airline. Level of cleanisess is superb. Good quality food and service. Best thing they even serve snacks 😊 I would highly recommend Singapore airlines","Best airline","1" "2019-12-09T07:43:09-05:00","Desktop","4","review","To be honest that I am disappointed with the flight. I had much expectation due to general good review of the airline but ended with disappointment. There is no dedicated restroom for the class and the food is average, compared to Eva Premium Economy class I would always go with Eva by all means.","Premium Economy from SFO to HKG","2" "2019-12-09T07:36:13-05:00","Desktop","5","review","The only company which you can fly direct. Amazing service, the quality of food is very good even in economy class.","Direct flight","1" "2019-12-09T07:35:21-05:00","Mobile","5","review","I always buy singapore air for my parents. Its really easy to fly with Singapore as staff is friendly, good food and everything is positive. I would recommend anyone to spend a few extra dollars and buy singapore rather than any other budget airline. ","Worth spending a lil extra for good customer service. ","1" "2019-12-09T07:32:05-05:00","Mobile","5","review","If you would like a good deal on international flights please get a hold of Edward Walter's at go fly first. He gets you the best seat and airline for your money. With top of the line service. Edward introduced me to Singapore airlines they are amazing at customer service that would put other airlines to shame. Even during typhoon season we were delayed a day Singapore took care of us meal vouchers, hotel accommodations, transportation, help with luggage. The additional insurance was well worth it I received everything back. ","Best In Flight","1" "2019-12-09T07:30:48-05:00","Desktop","5","review","Nice and clean airplane. Staff was very helpful during the trip. Helped a lot since we are handicapt.","Smooth flight","1" "2019-12-09T07:30:16-05:00","Mobile","5","review","I found the economy section lacking in leg room and width compared to other long haul economy class. Food good and plenty of drinks. Stewards very kind and friendly","Singapore airlines","2" "2019-12-09T07:28:09-05:00","Desktop","5","review","Decided to take advantage of the opportunity to stop off in SIngapore for a few days, enroute to Australia, staying three nights on the way out (and one on the way back). We had high expectations after many years of favourable comments about the airline and its cabin crew. In short both reputations proved to be holding true as we saw on this and three subsequent flights. The seat and accompanying facilities were all that one might have hoped for and we were able to book our seats at the time of booking the ticket, although we could have done this online subsequently. We also opted to select our main meal choices in advance (up to a month), so we knew what the standard options would be or could order from an extensive standard menu. Excellent business lounge at Heathrow and priority boarding and security screening, as one would expect and again both were smooth. Made to feel that you were in the hands of professionals from the moment that you step onto the plane (Boeing 777 for this flight). The crew's politeness and the feeling that any request was a natural opportunity to be of assistance made one feel that you were really comfortable. I never seem to master the lie flat beds until the very last flight, but a quick response was appreciated! The fact that the staff were generally younger looking and unfailingly pleased to help is not something that can be taken for granted with all airlines. A credit to the company. In flight entertainment was comprehensive and the meals were of high quality and offered an interesting choice. We were very satisfied with the whole experience and would commend Singapore AIrlines and their excellent staff to any would be passenger.","Lived up to the reputation","2" "2019-12-09T07:26:22-05:00","Desktop","5","review","Singapore Airlines. INDULGING on all!!! Service, food, entertainment, leaving and arriving on time. I can't imagine an airline better than SIA!","Singapore Airlines","2" "2019-12-09T07:22:13-05:00","Desktop","5","review","I have just experienced the services of Singapore Airline. The cabin crews are nice and polite. inflight food is superb. the seats are really comfortable. Ground crews are very helpful in the airport. Overall it is the best airline for me till now.","SIngapore Airline is one of the best airlines in the world.","1" "2019-12-09T07:22:02-05:00","Desktop","4","review","Loved flying aboard Singapore Airlines, comfy seats and service great. Could add more meals but what we had was sufficient, the app on my phone wasn't as user friendly but I managed. Loved the Changi airport, wish we could book the city tour in advance as it was fully booked upon our arrival. Will definitely recommend and hope to have a few nights stay over in Singapore next time.","Great Service","1" "2019-12-09T07:20:44-05:00","Desktop","5","review","Nothing was too much bother for the cabin staff and kept me well refreshed on all legs of my journey.Made the connections comfortably and the on board entertainment along with the comfortable seating and clean spacious cabin meant the journey was very pleasant given the distance traveled. Wouldn't hesitate to recommend them for anyone planning a long haul.","Long haul South","1" "2019-12-09T07:08:16-05:00","Mobile","5","review","Premium economy is a great way to fly. Beautiful trip. Service was excellent and comfort in that class was fantastic. I can't say anything about their in air hospitality, so good. No more to say but keep travelling 😎","Mr","1" "2019-12-09T07:07:43-05:00","Desktop","4","review","Economy s very similar to other airlines in spite of reputation of the airline as a step up. I was clean, the personnel was attentive and the price was right.","Nice airline reputation but economy is very similar to the rest.","1" "2019-12-09T07:06:52-05:00","Mobile","5","review","Was travelling with my spouse and child for celebrating my 10th anniversary and as soon as the ground staff came to know about this milestone they not only flooded us with congratulatory greetings they made us feel extremely special mid air.. We were served with a cake and wine mid air at sharp 12 which speaks class about them.. Every crew ensured that our special milestone is celebrated in a special manner!! Kudos SINGAPORE AIRLINES!! THERE MOTO IS #SINGAPORE AIRLINES TOUCHING LIVES!! ","Exceptional experience!! ","2" "2019-12-09T07:05:59-05:00","Desktop","5","review","The most professional and friendly staff from desk to flight attendants. They go out of their way to make every passenger feel comfortable and happy. The airplane was spotlessly clean, the food was fantastic and the in-flight entertainment has plenty of options for everyone.","The most professional and friendly staff from desk to flight attendants","1" "2019-12-09T07:01:17-05:00","Desktop","5","review","Check in was excellent, the three of us had made 2 separate bookings, they put us together and it was no fuss. The Silver Kris lounge was the best we've used so far, marginally ahead of United at LAX but way ahead of everything else we've used. The seat was huge, the bed genuinely a bed and not a seat but what separates this airlines from the others is not the product it is the people, they could not have been better and to cap it off our daughter was given a A350 ULR Singapore Airlines teddy at the end of the flight, she now wants us to fly to SFO from Europe via Singapore!","Best of the best","2" "2019-12-09T06:56:11-05:00","Mobile","5","review","Singapore airlines business class deserves a five star service..excel in the aviation industry and hospitality.","Best in class of cabin","1" "2019-12-09T06:55:50-05:00","Mobile","5","review","Dear Beloved Singapore Airlines Hi, my name is Anak Agung Novita Dwi Yastini. And now i am on your flight from i Incheon to Singapore (November 25th 2019) and the flight number is SQ 607!!!. You will not expected how much excited i am to write this review even i am not arrived yet!!!! So this is will begin. I was lived in Bali for long time and just for your information i just tried Singapore Sling Cocktail today!!!! I already have sooooo many tried cocktails all of my life but this is the best one! I got a shock! First time, your flight attendant crew (Ms. Syirah) prepare me the best one of singapore sling cocktail for me. And you know what. I only drink that just for 2 minutes or 3 minutes because the taste was so fantastic!. And i ask another cocktail again with Mr. Leong/Mr Chris (sorry if the name was wrong). And he also prepare me the best one for once again! I am really happy! And i think, Singapore sling cocktail will be missed so much for me. Thats makes me feel want to take singapore airlines because i missed that cocktail so much. This is my enjoylable flight i ever have! And i got SQ607 flight attendants crew name (Chris, Joy, Bob, Beth, Jun, Toey and specially Ms. Syirah) always smiling when they take care the passengers. PS: because i drink lot of singapore sling cocktail, i need to use toilet for so many times. And your singapore flight attendants SQ607 really have amazing service. This is the plus poin. The toilet room is always clean and have good smell. Your flight attendants makes a toilet check so many times (my seat 55D was near with the toilet so i can see that) I can't wait to take a awesome flight with your amazing crew again! Regards Your passenger who fall in love with Singapore Sling Cocktail.","Singapore Sling Cocktail ","3" "2019-12-09T06:54:36-05:00","Desktop","5","review","On our recent trip to Australia and back to the UK we flew with Singapore Airlines, business Class. The aircraft were all roomy and comfortable and the cabin crew were simply amazing - such lovely girls who spoiled the passengers to bits! Will always fly with them in future where possible.","Wonderful cabin crew","1" "2019-12-09T06:54:12-05:00","Mobile","5","review","Almost perfect flight. A small detail only : It seams the meals were prepared for people with a seasoning allergy. It is fine so but for the others it will be better to get optionally pepper and chilies. ","Very good flight ... As usual with Singapore airline","2" "2019-12-09T06:51:26-05:00","Desktop","5","review","Flight left on time, arrived a little early! Seat back screens keep you entertained if you don’t want to sleep! Food was spot on. Service was excellent! Pillows and blankets for everyone!","Fantastic flight","2" "2019-12-09T06:50:27-05:00","Mobile","5","review","Comfort,safely, i like this airplane the most. .this airplane have a lot of delicious food and so many latest entertainment","Best ever","2" "2019-12-09T06:50:24-05:00","Mobile","5","review","Enjoyed every bit of the trip. It was a excellent location and hotel was very good. Did booking myself and planned the whole trip on my own. Only problem which we faced is the singapore mrt was very packed at peak hours.","Trip to singapore was like a dream come true for us.","1" "2019-12-09T06:46:37-05:00","Mobile","5","review","I heartily recommend Singapore Airlines to anyone going to the north of England or Scotland. A direct flight which bypasses the craziness that is London will get you To Manchester — a small convenient airport where you can easily take the train up to Scotland or rent a car and tour the north of England comfortably. The flight experience was amazing and has spoiled me for all future flights if they are not on Singapore!!","Finest flight I’ve ever been on","2" "2019-12-09T06:45:27-05:00","Desktop","5","review","Was dreading a long haul flight but it was really comfortable and easy. The food was surprisingly good and the cabin crew were gracious and unfailingly helpful. The plane was very clean and the change of planes at Singapore was simple. Thank you Singapore Airlines I would certainly fly with you again","Fantastic long haul flight","1" "2019-12-09T06:44:54-05:00","Mobile","5","review","This airline by far sets the benchmark. It has heaps of room if you’re tall and normally get crushed by someone who loves to put the seat back. Would totally recommend spending a little bit extra to travel with this airline","Amazing Airline","2" "2019-12-09T06:44:10-05:00","Mobile","5","review","Singapore airlines is a great airline to fly. Issues on board resulted with proper compensation. Food is great and staff is super accommodating. Highly recommend Singapore Airlines","Best airline till now","2" "2019-12-09T06:39:51-05:00","Desktop","4","review","Very spacious seats for my wife and I. Second flight to Phuket with Singapore Done all other airlines and hated the long hours between flights. Walk out of flight at Singapore and flight to Phuket is ready to leave. Return flight was one and a half hour wait. What a pleasure. Just enough time to explore Singapore airport. Thanks Singapore Airlines.","Flight to Thailand via Singapore","1" "2019-12-09T06:23:51-05:00","Mobile","5","review","Excellent service. For those PPS/ Solitaire member there’s always the friendly greeting from the crew after you board to check if there’s anything you need irregardless of the flight class you are in. Food is good and presentable with variety of drinks to choose from and I like the flat bed Which allows for proper sleep on longer distance flight. Entertainment is good with selections of new release, blockbusters and even some popular dramas. Love the first class lounge In Singapore airport with the speciality coffee, Chef station. The business class lounge / silver kris (which star alliance gold members can use) also offers good selection of food and definitely an adequate meal before flight. Appreciate the TWG tea available. However I find that it’s increasingly difficult to get business class redemption using miles","Excellent service though difficult to use miles redemption for Business class during peak period","1" "2019-12-09T06:00:23-05:00","Mobile","5","review","Interior :I love the full black colour seat layout. It look so class and spacious Food : interesting experience.. Even the western menu come with a little hint of India ( outbound flight from Delhi could be the reason) Entertainment. There probably having the best collection of music and movie Atmosphere : I love the decoration of Christmas in flight 。it had really ease my tense for a 6 hours flight journey Service :the cabin crew never fail to address each and every passager.. With their hearty smile. So.. Going for a long journey.. SQ is your first choice ","Singapore airline still the best in term of quality and service ","1" "2019-12-09T03:28:46-05:00","Mobile","5","review","Recently I took two flights with Singapore airlines, one in economic class and one in premium economic class. The services in both flights were perfect, they reminded me of how were the flights with Swissair and Lufthansa 30 years ago. I felt that the flight attendants were there to serve me, always smiling , always running to fulfill my requests, never tired. I can say that for the short and medium time ( 5 hours) flights, the service at economic class of Singapore airlines is better than that at business class with Lufthansa. I received all the newspapers I required. The meals were good, starting with a cocktail at economy class ( and I chose a complicated one ) and champagne at premium economic, with written menus with two choices. Very good entertainment program with a good selection of films and classic music. I am a M@M Lufthansa Senator member, so I fly a lot and I can compare services.","Wonderful service","2" "2019-12-09T02:35:55-05:00","Desktop","5","review","Using points I upgraded to premium economy and it was fabulous for our 8 hour flight. The team were friendly, the seats comfy and a fabulous start to our trip. Worth the extra,","Living the high life","2" "2019-12-09T01:49:59-05:00","Mobile","5","review","Always a pleasure to fly with Singapore Airlines. The plane is spacious and clean. Service provided is great and the crew are very polite and helpful. Will definitely recommend to choose Singapore Airline for the best flight experience.","Great experience always!","1" "2019-12-08T23:01:57-05:00","Mobile","5","review","My husband and I were pleasantly surprised when we boarded the plane yesterday in Colombo, Sri Lanka. The air stewards were well-presented, friendly and attentive. The plane itself was comfortable and had a high-standard of comfort (even though we were in economy). We had personal entertainment systems, which I wasn't expecting for a flight less than five hours. The food menu was a nice touch and the dishes themselves was pretty tasty. We're always happy with free alcohol, so the wine went down a treat. You had two very happy customers indeed!","Fantastic plane and air staff!","1" "2019-12-08T19:52:35-05:00","Desktop","4","review","Overall the experience in Singapore air line was good. seats were comfortable , and the flight attendants were helpful. Overall satisfying experience, But the food were not satisfying. Because even though they had a menu of 2 courses , it was only one course available.","Friendly cabin crew with a good hospitality","2" "2019-12-08T16:53:09-05:00","Desktop","5","review","Great flying experience. SQ is truly one of the best airlines to fly with, especially for long haul flights! Well-fed with snacks and drinks available at all times during cruising and the extensive movie selection will keep you entertained if sleep is not forthcoming. Special mention to Kimi at Krisflyer hotline. I had some ticketing and boarding pass issues for my children and being 1 day away from departure, realized that their names printed on the boarding passes are not quite right. I called the KF hotline(on 5 Nov at about 9am) to explain my situation, and Kimi promptly gave me assurance and followed up to fix my booking problems within 2 hours! I hope SQ management is reading this post and share my kudos with Kimi. He's a great shining example of what SQ is all about and brings about a positive spin to the SQ brand.","Great way to fly indeed","2" "2019-12-08T12:31:57-05:00","Desktop","3","review","I have been flying Singapore Airlines for past 15 years and in my recent travel I noticed that its cabin crew professionalism and food quality have certainly deteriorated. I was travelling economy class, the cabin crew banged the food trolley against my knee but did not stop to apologize. It was a safety issue more than a behavioral issue and i assume that the crew was not trained enough to handle the in flight drinks trolley. One of the crew member came across rude, maybe she was having a bad day. I found rubbish not cleaned from previous flight which was brought to the notice of the cabin crew. On the positive side, boarding was well coordinated and flight schedule was on time.","Deterioration of service and food quality and, surprisingly cabin crew a bit rude","1" "2019-12-08T10:31:34-05:00","Desktop","5","review","Cabin crew went over and above to service and ensure passengers receive top class service. I was very impressed. For eg, I have a slight cough and requested for hot water and they would automatically serve me hot water again when I woke up during my sleep over the 14 hours flight. I felt so pampered!","Excellent cabin crew","2" "2019-12-08T04:58:21-05:00","Desktop","5","review","Exceptional service on board, dedicated caring personnel, professional and always smiling, keeping the cabin clean and tidy all the time on this 12 hour flight, maintaining the toilets spotless. The seats are great, flat bed of course, lot of spaces 1/2/1 seating configuration, corridor access for all, excellent privacy, just one problem with the remote control on the side is very sensitive and can be easily triggered inadvertently. The Airbus A380 makes the flying experience exceptional, smooth, silent flight. The food is within industry standards, nothing special, boarding quick, flight on time. An excellent airline because of its committed people and its great seats.","Unrivaled excellence","2" "2019-12-08T02:56:34-05:00","Mobile","5","review","It is worth to try out the the latest generation of Business Class seat with better arrangements on the meal table, storage and seat. Converting to flat bed is now just a button away. The meal table is now more controllable than before, and is much more easy to setup. ","Revamped business class seat in A380","1" "2019-12-08T00:06:34-05:00","Desktop","5","review","Singapore Airlines is a international high standard carrier, you will be served by friendly crew members, clean cabin, comfortable seats, nice food and many choices of movies, whether new released or classical. My family is surprised by the hot pipping food served to us. Check in and boarding are hassle free. best airline!","Singapore Airlines is always a safe and reliable air carrier, friendly crew members, best flight","2" "2019-12-07T23:44:14-05:00","Desktop","1","review","I recently flew Singapore. It is not my preferred airline but have to fly them sometimes. I have had four bad experiences in around 15 round trip business class flights in asia pacific over the past 3 years with them, which is roughly 1 in 4 flights. In flight service is getting worse and I think some of their flight attendants need to be grounded and sent to training again. Given they are ranked number 1, their custormer service too is so stuffed up with bloated egos and doesnt listen whether it be to do with poor inflight service, poor quality of food, some basic common sense or bags not being delivered. What they dont realise is that is how the best and the might fall. When one stops listening.","Highly overrated and overpriced airline","2" "2019-12-07T22:51:18-05:00","Mobile","5","review","Highly recommend this flight. Super easy flight and the staff are all so nice. Great airline all around. ","Great flight ","2" "2019-12-07T12:00:00-05:00","Mobile","4","review","To or from Singa is the same. It should be counted as a express flight as it’s just over 6 hours either way. They were supposed to serve us ‘lunch’ at midnight Singa time? Staff seemed a little disorganised with a new employee and a casual approach on way back to adelaide. Pretty standard run I guess - for them!","Express","1" "2019-12-07T07:06:12-05:00","Desktop","5","review","Singapore airlines is one of the top airlines in terms of customer service in the world and they show this from Premium classes to economy class. I travelled with a friend and we can talk about both business and economy. Business of course has its advantages but in terms of the friendly and customer 1st focus of service for flyers, Singapore Air is tops. They make the flight as pleasant as possible regardless of where you sit on the plane.","1st Rate Service and Comfort","2" "2019-12-07T05:34:34-05:00","Desktop","5","review","This was the greatest flight I have every been on. The service is above and beyond amazing. The flight attendants are super friendly and offer warm towels at the beginning of the flight. It feels clean and roomy and I landed safe and on time. I can’t wait to fly this airline again!","Best flight!","2" "2019-12-07T04:34:02-05:00","Desktop","3","review","Flea on onan old A380. And found it very cramped, uncomfortable, and warm out! Luckily we had a night flight so slept most of the way. Very disappointing with flight and service","Holidays","3" "2019-12-06T20:01:20-05:00","Desktop","2","review","If you're very lucky - or if you know someone, or are a crew-member - you will almost certainly get a seat which will not require you to bend your legs at a peculiar angle for a dozen hours. Most Business-class seats are appalling. Otherwise you may as well pay far less in cattle class, or find another airline. Dreadful seats, moderate service: extremely disappointing.","Perhaps an uncle is required","3" "2019-12-06T19:56:42-05:00","Desktop","5","review","Boarding was systematic and smooth. On board flight staff were cheerful, friendly and helpful. Economy class seats come with more legroom than other airline which I have experienced.","Always feel safe and comfortable to fly with SIA","2" "2019-12-06T18:11:41-05:00","Desktop","3","review","Our outward flight was alredy disappointing. So we decreased our expectations and anticipation to that business flight. Friendlyness of staff was marginally better, but service was still chaotic. E.g. I got my braekfast (simple continental with OJ, coffee, croissant) over 30' and just because I asked 3 times (e.g. OJ received when almost in Zürich...). And my wife beside me had have breakfast a long time ago when I begann to receive tablecloth already (recommendation to Singapore Airline: Emirates is capable to serve couples simutaniously even when served from separate corridor). I still had my issue with to less space for laying (feet on the left of my seat in front of me, only laying on one side possible - call it croissant-position). But this flight shocked me mostly du to condition of furniture. Shaky stuff, jammed seat and even missing furniture parts!! And that in the ""new A380 setting"" Pretty bad condition for ""new""","Only slightly better than our outward flight but not satisfying","2" "2019-12-06T17:55:14-05:00","Desktop","3","review","We've heard and red so much positive about this airline and it's reputation. Although still better than Swiss Airlines, we were dissappointed by this A380 flight. Staff friendlyness was just average (in deed we saw only one flight attendend smiling, all others made a bored impression). Food was ok, but also not outstanding. Sleeping possibility was nearly impossible. As an avarage 1.8m European, I could only lay on my left side in the position like a croissant because the space for legs and feed is beside the seat in front of you. Hipps and shoulder hurts very fast in this stare ""sleeping"" position. Emirates is by far better, because their seats are able to lay flat and straight.","famous reputation by far not fullfilled","2" "2019-12-06T15:20:48-05:00","Mobile","5","review","The Singapore airline is still the best in every aspect. Flight was great, service and food was great Aircraft was A350 and I felt less jat lag effect than in all other airlines and airplanes. I will fly with Singapore Airlines anytime, and recommend to everyone.","Singapore Airlines","1" "2019-12-06T14:22:28-05:00","Desktop","1","review","Just Horrible - First time in a A380 - Never want to step foot on another A380 again. We ended up in the very back row of economy - in the middle. Unfortunately as we booked our tickets through Virgin, we were unable to choose our seats. Our seats did not recline (broken) and were cramped. We asked to change seats but as the plane was full this was not possible. The flight left at 2am from Melbourne, we were just trying to get some sleep when at 3am all the lights came on and and served a full meal in the middle of the night - WHY!!! - all they needed to do was keep the lights low and go around with small snacks and drinks. By the time the meal service got to the back row of the plane there was only one choice left from the Menu - Some horrible beef terriaki Noodles and I struggled to find any beef in it. Breakfast was served an hour before landing and again they had nothing left by the time they got to the back of the plane. We got an apology, an apple and a bag of nuts because they had nothing left. I have heard nothing but good reports about Singapore Airlines and this was our first time flying with them, but would be reluctant to fly with them again.","Horrible","2" "2019-12-06T12:52:14-05:00","Desktop","5","review","Another great flight. Comfortable and great service. Connected to Silk Air for the final leg and had the best chicken and noodles for lunch before arriving. Flight attendants always so considerate. Highly recommend Singapore Airlines and Silk Air.","Always satisfied","2" "2019-12-06T11:07:18-05:00","Desktop","5","review","I recently flew Singapore Airlines on a business trip to Japan. I can only say great things about this airline, the business class seating was magnificent, the food was wonderful, the service and courtesy by all the staff was second to none! I look forward to flying on this airline again someday!","Excellent Airline!","1" "2019-12-06T10:34:12-05:00","Desktop","2","review","once did they ask us did we want water,English was very poor and hard to understand food not to bad ,very old plane","Very plain","2" "2019-12-06T09:44:39-05:00","Desktop","2","review","I recently flew from Sydney to Delhi return with stopovers in Singapore, flying Singapore Airlines and from my experience I cannot understand how Singapore airlines is considered the worlds best? I have flown with Garuda, Qantas, Thai Airways, Virgin, Delta, Hawaiian Airlines etc and all but one have been better than Singapore Airlines. I’m actually really disappointed as I guess I had high expectations given their reputation. I will say that the cabin crew are great- no issue there 3 issues for me 1- the leg room! Singapore airlines has the smallest amount of leg room I have ever experienced on a plane, I am tiny and it was cramped, I’d hate to be tall on board one of their planes! There isn’t even enough room to lean over and put your arms under your legs like in most safety videos- your head hits the seat in front! So on their safety video they say lean forward and hold onto the seat infront haha They absolutely come last for me with the amount of leg room you get! 2- We pre booked seats for each flight and on the Delhi- Singapore flight we were not given the seats that we had pre booked. If you didn’t have to pay to pre book I wouldn’t be so concerned but, to have to actually pay to pre book your seats and then not get them is pretty poor service. 3- Their phone staff were very unhelpful also, I needed to change a flight from Singapore to Sydney, they told me there’s only 2 available and both will cost me over $400 per person and said that’s all they could do, so that was disappointing. 6 hours later when arriving in Singapore I thought I would ask again, they said there’s 4 flights, and one will only cost you $50USD per person! So the staff in the airport at the counter were great but their phone staff not so much. Overall I just don’t get the hype of Singapore Airlines?","Overrated","3" "2019-12-06T05:38:45-05:00","Mobile","5","review","The business cabin is much compact than those in A380 or Boeing 777. It has less storage space and the seat is narrower. When configured as bed, it is much more comfortable as compared to those in A380 and B777 in term of flatness and length. You do not need to sleep at an angle ...","Narrower seat in A350-900 but more comfortable as bed","1" "2019-12-06T05:13:35-05:00","Desktop","5","review","We flew with the company from Milan to Singapore and after two days in Singapore we continued to Auckland. Both flights were very pleasant. The flight attendants were very nice and kept up to all the requests of the passengers. The food was good, and during the two long flights you could get a drink and something to eat. Overall, compared to our other flights we very much enjoyed it.","Excellent company","2" "2019-12-06T04:41:13-05:00","Desktop","5","review","It is hard to look forward to a 20+ hour flight, but Singapore Airlines makes this possible. The attention to detail for even Economy passengers makes every trip a pleasure. Hot towels, menus, entertainment galore helps one to forget they are on an aircraft. The attendants are beyond gracious and constantly appear to offer water, drinks and snacks. I am so excited to try the nonstop flight from Newark to Singapore next month.","Always a Pleasure","1" "2019-12-06T01:44:50-05:00","Desktop","1","review","#1 airline what a joke !!! I was offered a gesture of good will because our flight was cancelled as we were waiting at the gate, then stood around for 3hrs before being put on a 4hrs bus journey to Heathrow. We were offered in flight gift voucher worth 400SGD but these were sent 6 weeks later so the only way to use them was to buy from their duty free shop BUT that meant paying 200SGD for duty and postage for a VERY limited selection as it was to be posted. A number of emails were exchanged but Singapore Airlines couldn't/wouldn't see the problem !!! What PR !!!!! They then just ignored my emails and just hoped I would go away. When we do go away it certainly will not be with Singapore Airlines and we would NEVER recommend them to anyone else.","Good will gesture","4" "2019-12-06T01:28:20-05:00","Mobile","2","review","We have flown with Singapore 8 times now in the last 12 months - every time because flights were booked for us by 3rd parties. Economy seats were very tightly packed in and on 4 flights we only had the choice of one of the 3 main courses and were left with no option each time but to complain and try to get an alternative from front of plane. This was not always successful. Meal quality was also consistently very average, whilst we also regularly had to listen to films in mono rather than stereo as their entertainment system headphones and sockets are so unreliable. Next time we travel to FE, we'll do all we can to go with another airline as we've drawn our own conclusions about Singapore's service and remain mystified about how they seem to do so well in these surveys - may be it's because the feedback is only provided by business class customers which must be where Singapore put ALL their effort ? ","Definitely overrated with barely average service ","1" "2019-12-05T23:53:13-05:00","Desktop","5","review","My wife and I have flown numerous times with Singapore Airlines and always in the Suites. We have flown over the years with a number of airlines in all classes and not one other airline matches Singapore Airline, for service, comfort, excellent and very professional cabin crew.","The Worlds number One Airline","1" "2019-12-05T21:27:12-05:00","Desktop","4","review","Singapore airlines has the best economy meals, with the flight an free day tour of Singapore was included. entertainment on board was good. Service was great.","South Africa to Australia","2" "2019-12-05T19:34:14-05:00","Desktop","2","review","Heard a lot about singapore airport and singapore airlines. i feel they are simply overrated. This was my first SIA flight and unfortunately got middle seats only,. the seats are pathetic, cramped with very less comfort. Emirates economy is much better. Food was also not great. Feat were paining in Singapore SFO flight which was almost 16 hours. Didn't like this.","Overrated airline and service","4" "2019-12-05T18:21:18-05:00","Mobile","5","review","On 5th December, my wife and I flew SQ28 to Seattle. This flight departed at 9.25am and was a non-stop flight from Singapore to Seattle. Initially my wife had some apprehension flying on this 13.5 hours non-stop flight as she was concerned that she may feel ""confined"" and preferring a transit so that she could ""stretch her legs"". When we boarded and as we settled down we were warmly welcome by the cabin crew manager, Raymond. He went around introducing himself and shaking hands expressing genuine happiness in meeting us. He was just so bubbly and assuring us that he and his team will make us comfortable to the best of their ability. I am sure his dynamism, enthusiasm and ""promise of excellent services"" had a ""rub-off"" effect on his crew. There were a number of crew in the cabin but my sector was served by Dawn, Natalie and Heny. All of them were so responsive, ever so polite, always ready to spring into action to meet any of our requests and to offer us water or any snacks throughout the flight. Whenever any crew walked past me, just a look at them will get their attention. In addition they were also extremely friendly but professional. Yes, I have been flying Singapore Airlines frequently but this particular set of crew were extraordinary! They were warm and really gave their best throughout this non-stop flight. WELL DONE!!!! Though we were served 3 full meals, they served also ""bak chor mee"" in between meals as snack, upon request. The air stewardess Dawn, when she realised that my wife and I wanted to share the noodle, on her own inititative, she splitted the serving into 2 portions. The noodle with soup was done just perfect by Dawn. You can feel the effort by Dawn to serve the ""best"" bak chor noodle. Personally I thought that this non-stop flight to Seattle is fantastic. The 9.25am timing is just nice, as we left our home at 7am to check in 2 hours before, no need to wake up at unearthly hours. Arriving Seattle at 7.30am meant that we had the full day of either work or play. In addition when we landed, the Airport was not crowded and we managed to step out of the Terminal clearing through immigration and customs within 30 miniutes upon arrival. This flight has only 3 class configuration namely, business, premium economy and economy. Therefore flying business class probably entitled us the ""highest priority"" without ""competition"" in respectnof service demands from those flying first class and / or suite.","An excellent and very comfortable flight","2" "2019-12-05T15:35:26-05:00","Mobile","1","review","Have just boarded the flight and appalled to write the worst review now. We had pre booked our seats,while on boarding passes the seats got separated. And drumrolls.. no one could help us it was a “system error”. Rest details coming soon!","Worst","7" "2019-12-05T12:01:34-05:00","Desktop","1","review","my check in luggage was damaged! SIA claimed that they are not the handler hence they are not liable! But I checked in my luggage with them and they should be liable! i don’t care whom they outsource to! Very lousy customer service!","Very lousy service!","5" "2019-12-05T07:45:47-05:00","Desktop","5","review","Per usual, SQ lives up to their lofty standards. Gracious and lovely in flight team, great cabins, A350 is amazing aircraft, SIN is wonderful airport-can't say much more","Great flight","1" "2019-12-05T01:51:46-05:00","Desktop","5","review","First time in Singapore Business Class on a long flight. The seat are fantastic once you figure out how to operate them. Slept very well. The meals and drinks were fantastic. Service was over the top. Too bad I don’t fly thru Singapore much. The waste bin in the toilet was never full...how many times have I been on flights when it’s more than full.","May Be The Best There Is","2" "2019-12-05T00:02:13-05:00","Desktop","4","review","Really, economy class, they say what you pay for is what you get. I found the flight to be reasonably comfortable, well serviced. I suppose it depends on the flight schedule too. We had a night flight and I find it hard to sleep at any time. So it's important to be well entertained. The movie selections could be more extensive for new releases, but in all pretty good. There were in flight meals. I think breakfast could be improved somewhat. Friendly staff.","Book early to get a better price for your flight.","1" "2019-12-04T22:28:17-05:00","Mobile","5","review","Flight on time. Clean plane. Comfortable seats. Great food. Friendly staff. Everything you would expect from a good airline. Would defiantly recommend.","Great service!","2" "2019-12-04T17:32:25-05:00","Mobile","5","review","Service standards held up consistently well and noticeably efforts to go extra miles. You can pre-book your inflight meals from their book the Chef list. Food was tasty and never fails to impress. The air stewardess address each passenger by their name and is attentive in serving customer needs. This kind of services are reflective of the cost paid for the air tickets. ","Smooth & Pleasant Flight","3" "2019-12-04T16:35:59-05:00","Desktop","1","review","Just a heads up: if you're a KrisFlyer member and you want to use your points to book a room, just remember it's fine unless you have a problem. They will not respond and it is impossible to find anyone at Singapore Air to answer you, either by phone or by email. My experience was time consuming and frustrating. Avoid them.","STAY AWAY FROM KRISFLYERVROOMS","3" "2019-12-04T05:20:47-05:00","Desktop","4","review","In my experience, Singapore Air is hard to beat and this recent flight was up to the standard one has come to expect. The Cabin Crew are all immaculately turned out and extremely dilligent, nothing too much trouble and most attentive to one's needs. The two main meals were good without being outstanding but the choise was good. I didn't have more than one glass of champagne and a white wine although more was offered. The seat was comfortable, not the best I have flown but fine, the media selection was excellent.","Very good","1" "2019-12-04T05:18:42-05:00","Mobile","5","review","Really enjoyed the trip. Seating was great. Good in flight movies and food on the trip. No delays. Good service from the stewards.","2 flights connecting to Frankfurt from Brisbane","1" "2019-12-04T05:13:20-05:00","Mobile","5","review","A typical flight from Singapore 🇸🇬 to Sydney takes approx 7+ hours but on Friday November 22nd the flight to Sydney took nearly double that as the flight descending into Kingsford Smith was directed to Melbourne due to an electrical storm. Hats off to the Singapore Airlines captain 👨‍✈️ and crew who were amazing in keeping all settled in the long transition into Sydney with a final arrival time at approx 10.30pm Sydney time. The comfort, exceptional service, and level of entertainment on the flight kept frustration to a minimum with the bubbly SIA crew keep a brave face for concerned connecting passengers. Singapore Airlines ~ definitely a great way to fly! Mav","Extra long flight ✈️ SQ 241","2" "2019-12-04T05:05:15-05:00","Desktop","5","review","boarding was more chaotic than expected but the flight was wonderful. Flight attendants very nice and helpful. pillow, blanket, and earphones available free. great economy flight","lives up to reputation","3" "2019-12-04T00:11:51-05:00","Desktop","5","review","I am a lifetime 3 million flier so I don't impress easily. This was my first time on Singapore Airlines and I was absolutely blown away! This is truly business class. Where you are jammed like sardines on a British Airways flight the business class on Singapore was spacious and the flight attendants were absolutely amazing. I felt like the only guest on the flight. I have never in all my 40 years of flying had such a cabin crew on any airline. I know I will regularly check Singapore Airlines for future trips","5 stars is not enough","2" "2019-12-03T15:54:13-05:00","Desktop","5","review","Need not worry if you are on a long flight, just fly with the Singapore Airlines and non-stop too! Everything will be well taken care of, simply put it ... It Feels like Home ... from your seats, food, entertainment, and the high level of service. They even surprise my wife with a special piece of cake ... ""very sweet"" ... a special day to remember! Consistency every time we fly SQ, and we do fondly remember a flight back from Shanghai too, where my wife wasn't feeling well and staff took very good care of her ...cups of warm honey water without asking and much more. Highly professional and always able to tell and offer what you need to stay comfortable on board the plane throughout ... LOVE IT!!! THANK YOU SQ 22 (to EWR) and SQ 21 Thank you so much!!","Perfection (to EWR SQ22 and back SQ21)","2" "2019-12-03T10:12:34-05:00","Desktop","5","review","The reason I fly Singapore Airlines is it is always good. The staff friendly and knowledgeable. The pilots will explain if there should be any problems. All in all the best way to do a long haul flight.","As always a high standard","2" "2019-12-03T08:19:54-05:00","Desktop","5","review","Our favourite airline for flying to Australia. The A380 is a fantastic airplane, very smooth and quiet. The cabin staff are very attentive and efficient, nothing is too much trouble. Even though we flew economy, the seats were comfortable and there was plenty of leg room. We have flown business class with them previously, that was a whole new level of luxury, but not this time.","Return flights to Australia","1" "2019-12-03T07:17:37-05:00","Desktop","3","review","Cramped seating and the trays are not removed till one almost reaches the destination. The food, service etc. is very good. The Boarding process needs to be streamlined as the groups announced is not really checked nor segregated. One who waits has to wait for a long time","Cramped Seating","2" "2019-12-03T07:05:34-05:00","Desktop","4","review","On our way home, on the day of our flight we are informed our flight from makassar will be delayed by four hours. This means we will miss our connecting flight to London. So although we are notified, there is no advice for us on which connecting flight we will get. Also there is no way to contact Silk Air or Singapore Airlines on a Sunday in Makassar. So we just have to trust. We get to Singapore and there we are met by an array of staff who whisk us off to the Plaza Premium Lounge, where everything is there for us, showers, beds, food, drink, comfy chairs. Then we are offered a seat with more leg room. The delay was a blessing in disguise although we were late arriving in London, it was done in style and with grace and comfort thanks to the ground staff at Changi Airport. Also I would make your low fat option the standard meal. Thank you.","Makassar via Singapore","1" "2019-12-03T05:53:02-05:00","Desktop","4","review","it was my first international flight,the food was good,the hostess was amazing,so attentive to our every need,lovely view,smooth flight,","first international flight","1" "2019-12-03T05:09:55-05:00","Desktop","5","review","Cashed in all my miles and took the almost 15 flight from Singapore to LAX. Service and meals were great. Seat was nice, although you had to pull it out into a bed yourself or with the help of a flight attendant. Was able to get about 5 hrs of sleep. Ride had light turbulence across the pacific. Nothing major. Just pretty steady, thus couldn't really sleep. No complaints. Loved it. Wish I could always fly this way.","Fantastic","1" "2019-12-03T02:02:01-05:00","Mobile","5","review","We flew from Heathrow to Singapore economy class in the forward section. From check in to arrival, this airline is unbelievable. Everything runs slick and the service is top class. The food on board is top class and the cabin staff are fantastic. They have a hard job on long haul but are attentive, smiling and very pleasant We will always fly singapore airlines where possible, nothing comes close to them.","Best airline in the world","2" "2019-12-02T21:26:31-05:00","Desktop","3","review","What a different experience. The flight crew was very different, most (not all) seemed impatient and nothing like the crew that I experienced a few days before. And the meal reminded my of the old airplane comedy movies where they were running around asking 'who ate the fish'. I don't remember a worse meal on an airline - for at least 30 years.... honestly. We had brought some chips and refilled the kids after landing - we were 4 traveling together and we all left our meals. Couldn't believe I was on the same airline. To top it off I had the passenger in front who reclines fully and then leans forward (didn't recline, just put his seat fully back... haven't experienced that before....(not Singapore Airlines issue at all, just travel karma after such a good flight going over)","A tale of 2 flights, the return...","2" "2019-12-02T21:19:01-05:00","Desktop","5","review","A wonderful flight. Have taken many budget airlines for work recently and was nice to get back into 'normal' economy. Went very smoothly from boarding until landing. Staff were great, friendly, attentive, food was enjoyable, overall service was perfect for economy. Well done. Seat was comfy, movies were good and eveything worked. Great flight and would do it again as a preference of airlines.","A tale of 2 trips, trip 1","2" "2019-12-02T16:07:08-05:00","Desktop","1","review","Very bitter taste in my mouth. I believe I have been mislead by Singapore Airlines who have been advertising a Price Match scheme. I spoke with one of their representatives who informed me that the $4400 I was about to spend would met their criteria for the scheme, resulting in me being able to gain a refund of $400. After paying in full I applied to have the scheme applied as per my previous conversation with their staff member. Apparently now, it does not met the criteria and they have refused to cancel my booking or honour the original scheme. On further investigation their T&C (once download as not in their initial T&C relating to this scheme) do show that my booking does not meet the criteria, however, I was told it did and they have call recorded and are still refusing to honour the agreement. Simple put, why would I pay additional $400 more than I had to unless I believed I would be refunded the amount back. I am unsure where I can go with this as Singapore have been extremely slow in responding and have basically told me 'too bad'...hence trip adviser.","Price Match Guarantee - SCAM","4" "2019-12-02T16:01:27-05:00","Mobile","4","review","Not sure why but the night flight I took apparently temperature wasn’t cold enough, I ended woke up in between flight when I felt stuffy. The other issue was due to the screen at the seat area, I off it but the light for the screen ie the on/off still remain bright. The seats seems to smaller than the as flight I took to KL. The service is still good. So the loss in score was due to aircon and the monitor. The return flight as it’s a different plane model so the monitor can be off.","Smooth flight but aircon not cool enough","2" "2019-12-02T15:03:22-05:00","Mobile","5","review","It has been a perfect flight. The staff is lovely, the business space is magnificent and the food fantastic.","Perfect!. 😊","108" "2019-12-02T07:29:05-05:00","Desktop","1","review","I live in France and am trying to select 2 seats in business class for my wife and me to travel from Toulouse to Melbourne on 10 December 2019. The Singapore Airline's website tells me: ""Access denied"". Why is this? I am a KrisFlyer member.","I Can't Select Seats","25" "2019-12-02T04:15:22-05:00","Desktop","5","review","well i happen to travel business in their A380 plane and wow how well plannes they have made the seats far better than Lufthansa and also Emirates also where i have traveled in 380 also and far more luxurious and spacious > the service was good expected more as i had traveled earlier also and the service and food was better but still no complaints for this time > not a long flight but really comfortable","wonderful experience","1" "2019-12-02T02:11:22-05:00","Mobile","5","review","The best airline company in Asia. I have been traveling quite very often and the service I am getting is better and better. The planes are clean and tidy. The seats are spacious and comfortable. The service of the staff just...excellent!!! ","Business trip","3" "2019-12-02T01:46:29-05:00","Mobile","5","review","I have flown all over the world for the past 40 years and have never had such a fantastic flight. The service and friendliness from the crew was outstanding.The comfort on the planes was unbelievable.My wife and I needed assistance and this was the best we have ever had. The food served was delicious.Looking forward to our return trip in 2 weeks time. Thank you Singapore Airlines","The Best Flight Ever","1" "2019-12-01T23:40:07-05:00","Desktop","5","review","we really enjoyed flying with Singapore airlines with family ( Kids, 7yo and 8yo ). The plane is very comfortable, the flight attendants are very polite and friendly especially to passengers with children, the seating is also very comfortable. The food is quite tasty and varied, and for long flights, we get ice cream. and children also get activity books so they don't feel bored. children are also happy because they can watch movies and play games on the plane. it's fun and we're really enjoy fly with Singapore Airlines. Thank you, SQ","The Best Service for Families in SQ","2" "2019-12-01T23:31:12-05:00","Desktop","5","review","I flew from Sydney to Singapore on Singapore Airlines flight recently and found to be dependable as usual. The flight departed a bit late due to traffic congestion at the origin and the Captain kept us updated about the arrival schedule. The Indian vegetarian food which I had pre-booked was nice and so was the selection of wines. The flight staff and the ground staff was helpful. There was a wide selection of movies on-board the flight. I had a similar experience when I flew last month from Tokyo to Singapore by the same airline. No wonder they are among the top airlines in the world.","Dependable","2" "2019-12-01T22:39:24-05:00","Mobile","2","review","Very disappointed with their service. Very rude FA’s to start (on my return) . Bad energy overall. Horrible food, the worst I have ever experienced on any airline. Premium economy is a joke. For double the price it’s absolutely the same as economy. Don’t be fooled. There are way too many choices/companies to fly with. Be warned. ","Never again ","4" "2019-12-01T21:48:04-05:00","Desktop","5","review","Our experience with Singapore Airlines was as always very satisfying, punctual, convenient, comfortable with superb service, well designed seats and tasty food, clubbed with service with a smile.","Comfortable and convenient","1" "2019-12-01T13:17:04-05:00","Mobile","5","review","As always we choose to fly with Singapore Air and the trip was part of the visit. Excellent service, comfort, lovely food. We had another wonderful experience and will definitely fly with them again.","London","1" "2019-12-01T09:58:04-05:00","Desktop","4","review","Seating was comfortable for me who is of medium height and built. Food was quite reasonable, with continuous wine supply albeit of single selection red or white. As for paying extra to select our seats, we did not end up getting what we chose and there was no refund. Airline still reserve their right to move you around for their own convenience. And there was no recourse!","compact design with good legroom, friendly crew BUT you may not get your PRE-PAID selected seat","2" "2019-12-01T09:48:34-05:00","Desktop","4","review","Just a typical economy flight, all went smoothly, food was fine but we waited a long time to get our meals. Singapore airport was interesting.","Efficient flight","2" "2019-12-01T04:22:59-05:00","Desktop","5","review","Clean comfortable flight even in economy. The airline staff were charming and helpful. The food was ok, plenty of it served according to the local time zone. Good drinks service. The lights were dimmed for sleep time.","Comfortable flight","1" "2019-12-01T01:30:08-05:00","Mobile","4","review","Good RT flights. Flight out of SFO was delayed, but the flight back from Hong Kong was very efficient. Flight attendants were courteous and constantly offered us drinks (water, coffee, tea, juices) which I appreciate as I was so thirsty on the flight. Snacks were offered on the first flight but not on the return although I’m sure they will accommodate if requested. Food was generally good for airline food though I did not like my special lactose free meal, so on the return flight, I just requested regular meal and took a lactose pill for good measure. The lactose free meals were very bland and boring with chicken that’s dry. The only thing in that meal I liked was the fruit slices and water. For breakfast, my lactose free option was an egg omelet while everyone got dim sum. Isn’t dim sum lactose free? Thankfully my husband gave me some dim sum. And he ate most of my meal instead. We flew economy, seats were okay. Pillow and blanket provided. We did get extra legroom as we pay for better seats and the seats do recline back a bit. I saw 3 movies between the two flights and played some games in between napping and eating.","Good international flights","1" "2019-11-30T22:56:58-05:00","Desktop","4","review","We flew SQ983 which was on B787-10, the new regional business class for SQ. Honestly, we both (my husband and I) were not a fan of this type of cocoon seating. We sat at middle bulkhead, felt really cramp and tight, very different feeling from B777-300ER. Also, it is very difficult for us to talk to each other because of the high barrier between our seats. For an hour flight, the service from cabin crew was exceptional","SQ983 30OCT Bangkok Singapore","2" "2019-11-30T17:19:51-05:00","Mobile","5","review","Love the food, the service, the flight attendants and pilots are very professional. Seats were very comfortable. Lavatories were neat including amenities like mouthwash, moisturizer and so on. Love this airline.","Best Airline","2" "2019-11-30T09:01:52-05:00","Desktop","5","review","We’ve flown Business on SIA a few times. The service, hard product and food are always excellent; you cannot best SIA for consistency. Would highly recommend. Yes, it’s more expensive than other airlines, but we prefer to pay a premium for this exclusive product so that it remains exclusive to a certain type of clientele.","Always superb","3" "2019-11-30T07:15:48-05:00","Desktop","3","review","Flight was on time Seat a bit old, not totally flat for sleeping No vanity kit Meals were good and staff helpfull No international baggage transfert ( the same flight with Thai airways can do the transfert)","A little bit disappointed","2" "2019-11-30T05:31:00-05:00","Desktop","2","review","This is not the airline I have travelled with so many times in the past. Terrible waiting time for boarding...so disorganised. Food disappointing too. Wouldn’t recommend them anymore","So disappointing","3" "2019-11-30T04:26:30-05:00","Mobile","3","review","Was able to grab a row of 4 empty seats to lay down on to sleep so was terrific. Staff allowed and accommodated. Ok frequent meals and hospitable to get extra drink, coffee, and tea. Seats were reasonable distance apart in rows.?easy on and off and check in.","Half empty plane","1" "2019-11-30T04:18:44-05:00","Mobile","5","review","Is always good to enjoy home class service, where the stewardess and stewards are all very professional and friendly as well as helpful. Witness an old lady was frantically searching for her bag as she could not remember which compartment she placed her bag in and the steward helped her to search the compartment 1 by 1 to put her at ease. Food in board is good. Entertainment on flight is world class.","Comfortable and friendly ","1" "2019-11-30T04:18:28-05:00","Desktop","2","review","“Well, she just needs to behave herself” are words that should never be uttered to a parent concerned with their child’s safety. l’m usually very happy with SQ, on particular trip however, I was up to a boiling point. I was traveling with my 2 year old, we’ve had no issues traveling on business class with them in past on this route and are familiar with the type of aircraft they use as well as the type of seats. On this flight, they decided to change to an aircraft meant for longer haul (I usually get this aircraft when I fly to Tokyo, for example).This means that we have the cubicle type seats and I would not be able to reach or help my child should the situation arise. Every parent’s nightmare. On ANA, the cabin crew will usually ask me to keep her on my lap on take off and landing, for safety reasons. What 2 year old can be expected to sit still for that amount of time. So, I thought to ask if I can do the same on SQ and the answer was no. Look, I understand that this is airline safety policy but what the crew said really angered me. He said, “well, she just has to behave herself”. This just rude and unacceptable hospitality. I never write reviews like this, but this event was too upsetting not to share.","She just needs to behave herself","2" "2019-11-29T19:38:44-05:00","Desktop","5","review","Our two flights from Sydney to Singapore and from there to Colombo were excellent - leaving right on time, reasonable food for airlines, good legroom, excellent on board entertainment and very polite and attentive staff.","Excellent flight","1" "2019-11-29T11:44:16-05:00","Mobile","3","review","I travel Singapore Airlines a couple of times a year but this flight in November was strange. The plane was freezing at take off and remained so for the duration of the flight. As it was hot in Perth the majority of passengers, myself included, were wearing shorts and tees. We were all having to use the blankets provided. I don’t know why it needs to be so cold.. I also don’t understand why these Dreamliners are automatically darkening their windows for a daytime flight. It doesn’t feel right to me. As usual the staff and food were great but I’m disappointed by temperature.","Absolutely freezing!","2" "2019-11-29T11:14:20-05:00","Desktop","5","review","We flew Premium Economy from London to Sydney with a six day layover outbound and three days inbound. We flew the A380 and each leg of our journey was hassle free! Great service onboard, no complaints here!","HARD TO FIND FAULT!","3" "2019-11-29T08:03:53-05:00","Desktop","4","review","Have been a long-time fan of Emirates Airlines, but Singapore Airlines aren't far behind them at all... The service was 1st Class and the food was even a very nice choice. Thank you for an outstanding flying experience =D","Singapore Airlines were and are fantastic ;-)","6" "2019-11-29T05:20:22-05:00","Desktop","5","review","We flew out at 9.30 am bang on time. The cabin crew were fantastic extremely polite and ultra efficient. The onboard meals were excellent. As it was my mothers 80th birthday the crew surprised her with a cake with a candle, sang happy birthday and gave her a small gift. How very thoughtful. I would recommend this airline to everyone.","Superb service","5" "2019-11-28T17:18:11-05:00","Desktop","5","review","Singapore Airlines should simply be the benchmark for excellence. We are treated as customers, not just passengers - a huge mindset step change amongst the superbly trained staff. Also, Auckland International Airport is very much up there on a par with Changi!","Flying at another level","4" "2019-11-28T16:47:29-05:00","Mobile","5","review","Singapore airline is such a great flight we try and fly every time. For a stop to connect the airport is very comfortable and an interesting place. Always plenty of information desks to help you on your way. Shopping is a dream.","Once again a very enjoyable flight","2" "2019-11-28T14:57:36-05:00","Desktop","5","review","Meals are better the SFO out bound. Hong Kong lay over is just night mares. Rash and running. Delayed due to aircraft issues. I wish not to lay over in Hong Kong. But over all , very good airlines.","Return flight","1" "2019-11-28T14:54:13-05:00","Desktop","5","review","As the best airline. Nothing to mention. Good food , good service. Flat bed but head is not adjustable which might be a little bit issues.","Well rounded service.","2" "2019-11-28T13:07:42-05:00","Desktop","2","review","Two flights plus return. Adelaide to Singapore then Singapore to New Delhi. On both flights the meal service was a sham. It was like they had never served a meal in their lives before. It was like watching a train wreck. A lot of special meals that came out one by one which took forever. when the trolleys finally came out they only had one person manning them doing both food and drinks which was painfully slow. The guys on the crew hardly left the galley except to top up supplies on the trolley. I saw one replace a half empty bottle of red wine,with a full bottle. He then emptied the half bottle in the bathroom sink and put the bottle in the bin. The red wine was not good and deserved to to thrown out but this was not the point. On the first flight it was on a A350 which I had not flown before. The seats were close together, uncomfortable and with the black TV screens and surrounds on the back of the seats in front it felt very closed in and constricting. The Dreamliner was not much better. One leg on the way over was on an A380 and this was much more comfortable. Shame they have stopped making them. On the flight back out of New Delhi things were better but still not right.On the night flight out of Singapore to Adelaide they finally did not serve dinner but a quick drink and lights out. The only meal served was breakfast as it should be on a flight leaving around midnight. Singapore used to be better than this.","Meal service a sham.","2" "2019-11-28T13:02:02-05:00","Desktop","4","review","Service was fantastic, food was delicious. Only down side for us was not being able to sleep in the amount of space.","Coming home","2" "2019-11-28T12:45:41-05:00","Desktop","4","review","The flight leaves Singapore around 2330 and it is only a 6 - 7 hours. We had ‘ booked the chef’ so had a dinner meal soon after takeoff. We noted that those who didn’t do this were not offered an evening meal. We had this in preference to the breakfast offered about 2 hours before landing. With only a short flight it is difficult to get a decent sleep even in business class ( sorry first world problem!). As an overnight flight the crew weren’t all that visible but came promptly if called. Not sure it is worth the business class fare for such a short flight. Make sure you look at the Jewel ( impressive fountain that changes colour) in Changi airport before you go through immigration.","No hassles and a good flight","2" "2019-11-28T06:48:54-05:00","Mobile","4","review","Quite a bit of turbulence but otherwise an okay flight. No premium economy on this leg - it's business or economy aka cattle class no leg room of you are over 5ft 4in. Food OK but nothing special. Have to say I've had better flights with Singapore Airlines in the past","Cramped even for economy","1" "2019-11-28T06:08:29-05:00","Desktop","5","review","Check in has become automated, meaning we were on our own from the printing of boarding pass at at the airport to the checking in of luggage. But there are staff roving to assist anyone if needed. Late boarding due to the late arrival of aircraft but we arrived 30 min earlier than expected. I was lucky as I had the whole row to myself. Thai cabin crew was all smiles and helpful and they were always going around with drinks after the meals. I had to request for some snacks midflight and was given. The special meals I ordered were delicious! Legroom was fantastic. Only complain was, movies were limited. 107 movies but mixed of new and old. But I spent 8 hours sleeping and managed about 3 movies before we landed in BCN!","YES! YES! YES!","2" "2019-11-27T23:26:53-05:00","Desktop","5","review","The service is simply perfect. Friendly, helpfull and furfilling all wishes. (The Singapore Sling was excelent) Very good food (with choice) over 200 films, over 200 TV series, over 200 Lp's.... super more space to relax than other airlines. simply the best !","simply the best","2" "2019-11-27T21:47:36-05:00","Desktop","5","review","The service, both in the airport and in the plane was excellent. The food and drinks offer was very good and the team did everything to please the passengers. The flight arrived in time.","Great flight, great services","1" "2019-11-27T19:44:12-05:00","Mobile","5","review","Always love the service and product from this airline. They deserve to be no 1 from the hard product, food, IFE and crew. Flew their 777-300er from Tokyo to Singapore. The cabin was full at that time 4/4 but it was night flight so time to sleep. The breakfast was good but still sleepy so didnt really enjoy the food and no time for IFE just enjoying the comfy bed and blanket. Overall experience was excellent. ","Best airline as always","3" "2019-11-27T19:08:56-05:00","Desktop","3","review","Food ordinary but flight comfortable enough and entertainment satisfactory. Service nothing out of the ordinary except for check in at Singapore on return - excellent assistance.","Flight comfortable enough and entertainment satisfactory.","2" "2019-11-27T18:07:41-05:00","Desktop","5","review","I have been travelling through Singapore airlines since it started its operation in Dhaka from 2009. Over the years I feel their food quality over the dac-sg-dac route has slightly detoriated but the overall expericne is actually worthwhile. Starting from the cooperativeness of the cabin crew to the in flight entertainment system and their on time flight operation is truly enjoyable. Changi airport now have self check in system that allow to check in early and enjoy the nearby shopping malls and facilities with the airport periphery.","Jewel of Southeast Asia","2" "2019-11-27T16:22:12-05:00","Desktop","1","review","I have flown multiple times (using a multitude of airlines) from the US to other destinations around the world. Although quirky, my airline of choice has been Turkish (due to their in flight service, entertainment and the food, which I find above average). I had to make a trip from Los Angeles to Delhi (India) and decided to check out Singapore Airlines as I had heard so much about their food and entertainment. The flying time on this sector is extremely long as the flight (SQ 11) makes a stop at Narita in Tokyo for an hour, before proceeding to Singapore. Let me just say that I was really disappointed - the food was among the worst I have eaten in economy. Bland pasta and hard fish soaked in an unappetizing sauce - really bad! The dessert was just an ice-cream. In contrast Turkish Airline's food in economy is just fantastic. Great kebabs, chicken, excellent warm rolls, tasty dessert... and the ticket costs less (while the travel time is shorter by many hours). The only saving grace was that I had pre-ordered a Hindu Non-Veg meal on one of the sectors and it was delicious. So I guess the trick is to pre-order a meal if flying via Singapore Airlines. The entertainment was lacking too - most of the 'new releases' were old and tired movies and the selection was very limited. Even Turkish Airlines offers a wide selection of movies (and they really do have 'new releases'). The FAs were great and polite - so no issues on that front. It was odd that they never offered an amenity kit to passengers (which Turkish offers to all). In conclusion, I am glad I tried it once, but would never fly with Singapore Airlines again. I am not sure how people find this airline to be good (and how has it won so many awards) - the only thing I can think of is that people haven't flown with some of the other airlines. And am now dreading the long return trip back to the US (23 hours flying time) with them in a few weeks. Maybe I will just pay for the extra-legroom seat and pre-order my meals.","Disappointing experience on Los Angeles --> Singapore --> Delhi Flight","2" "2019-11-27T15:49:22-05:00","Desktop","5","review","A very special mention to a lady called Rina at reservations, she was the most helpful person and a fine example of what Singapore Airlines profess to be:"" A Great Way to Fly"" The flight and the food was excellent.","Excellent, top marks.","2" "2019-11-27T15:46:32-05:00","Desktop","5","review","Always took SQ flights for my trips whenever possible. Never disappoints. From Singapore you can choose SQ or SIlkair flight to Yangon. Timing for SQ flight will be friendlier compared to Silkair timing. Flight was about 3 hours. Food wise in my personal opinion the quality of the food drops (used to be delicious but now is just visually appealing) but that did not warrant a drop in the rating","As expected....","2" "2019-11-27T13:41:13-05:00","Desktop","5","review","I should say 5 star. service, flights that run by SG airlines are best. I have used this airline to India, Europe so far, I have enjoyed my flight experience. no hassles in booking, checkin, boarding.","Amazing airline and service","1" "2019-11-27T10:08:24-05:00","Desktop","5","review","Singapore renowned as one of the world's best airlines and standards consistently maintained. Quality of service outstanding and any request promptly attended to.","Great way to fly","1" "2019-11-27T07:42:21-05:00","Desktop","5","review","Travel was with change over in Singapore. Staff were friendly and helpful to my wife as she needs a wheelchair to get to and from the airplane. Never had a problem with Singapore Airlines. I consider the food they provide on the inflight menu to be bland and boring so always use Book the Cook to order something different. The entertainment provided did not offer much to suit our tastes. Notwithstanding those minor points always happy to recommend this airline.","Very Good Service","2" "2019-11-27T06:33:41-05:00","Desktop","2","review","On all flights London to Singapore + Singapore - Bali, then return, the seats are so close together that it is impossible to watch the TV screen as it is too close to your eyes. There is littel leg room too. The food is the worst I have had for a long time. Singapore Airlines used to be the best but now it it is as if they do not need to bother trying to be good because as long as their prices is the same as others why should they waste money provinding a better service. I will use Emirates next time - but they are not really much better!","seats close together & terrible food","2" "2019-11-27T05:08:02-05:00","Mobile","5","review","On a recent round-trip flight between Beijing and Delhi on Singapore Airlines, I was reminded about the reasons for the airline being rated as the best in the world by travelers year after year. They fly the Airbus 380 between Beijing and Singapore and a Boeing 787-10 or Airbus 380 between Singapore and Delhi. Business class seating is spacious and provides a quiet sanctuary on both aircraft. Onboard service remains of legendary quality, with very attentive cabin crew, excellent cuisine, and spotlessly clean cabin and restrooms. Luxury brand body lotions and moisturizers (Lalique and Penhaligon) provide a nice touch, along with generous quantities of mouthwash (missing on just about all other airlines). The lounges are well furnished and offer a restful environment, while there is a very wide choice of both European and Asian food. One can reach a lounge close to a departure gate relatively quickly at the top-rated Changi Airport which, unlike Dubai, doesn’t look and feel like an enormous shopping mall. I particularly wish to commend the flight attendant, Ms. Nicole, who was a member of the cabin crew on my flight (SQ 802) from Singapore to Beijing on November 16. Her attentiveness, efficiency and courtesy were exemplary. Congratulations to Singapore Airlines for having staff of Ms. Nicole’s high caliber and commitment! ","Superb Quality of Service","1" "2019-11-26T21:07:46-05:00","Desktop","3","review","Our flight with Singapore Airlines was so cramped we could barely move. I know it’s economy but it was ridiculous the amount of room we are allotted. The food was horrible. The staff were friendly and courteous, but it was the most uncomfortable flight I have ever been on.","Seating too small","3" "2019-11-26T18:28:48-05:00","Mobile","5","review","My first ULH flight in premium economy. The hard product was excellent. Seat was comfortable and had good pitch. Entertainment was better than the the standard SQ LH flight. Food was good, especially as the BTC option was available. The crew were excellent, friendly and hospitable. By the end of the flight, it felt like we had made new friends!","Great flight, great crew and great product","2" "2019-11-26T17:23:17-05:00","Mobile","3","review","The lounge in Changi was chaotic and packed out, we had to climb over people and luggage at the entry and it was hard to find a seat when we did it was cramped in with a family of 4 and only one of us could get a snack in fear of losing our spot. Champagne selection was excellent though. Boarding was prompt and easy. The service on board was good, the flight attendants were professional, however being a red eye we felt like we missed out on some perks of flying business. It was midnight by the time we took off and they didn’t have a chocolate or any snacks whatsoever to have before we went to sleep, only nuts on offer. Breakfast was abysmal and on the verge of inedible so we didn’t get to have an impressive in flight dining experience. The seat/bed was hard, pillow very small and for an 8 hour flight, we just expected more. We had a better experience on Silk Air tbh and wish we had of chosen a different carrier to fly with in business for over $6000.","Disappointing business class","1" "2019-11-26T16:21:13-05:00","Desktop","5","review","Singapore Airlines greet you with a wonderful business lounge at Brisbane International Airport, lovely food comfortable surroundings, they page you when your flight is ready. The onboard staff are excellent, pleasant and seating and onboard facilties are brilliant. Food is lovely choices and on board movies and entertainment are sensational. The seats in business convert to very comfortable beds and the comlementary toiletry bags are a nice plus. Would totally recommend Singapore Airlines for long haul international flights","Singapore Airlines","2" "2019-11-26T14:56:19-05:00","Mobile","2","review","Everything to do with check in and boarding was fantastic as usual with superb service from the SQ staff as always. The A380 had the brand new business class seat - which looks great and which is fine during takeoff. But as it was a midnight flight I wanted to go straight to bed and put the bed into the flat position. To my shock I found the new business class seat is hard as a rock! I sleep on my side and you CANNOT sleep on your side on this seat: You then feel the mechanical parts of the seat cushion which is only a few cm thick. This is the hardest seat ever!!!","Rock Hard Uncomfortable Seat","2" "2019-11-26T08:29:20-05:00","Desktop","4","review","First time on an A380, First impression was the cabin was very dated. I think it was just the colour scheme. Te seat was very large and the staff were top class, very friendly and eager to help. The bathroom facilities were huge and kept spotless through out the flight. The seat folded down into a lie flat bed which felt alot bigger than the Air NZ business seats. Slept really well for 5 hours. The food was some what dissappointing( which suprised me). The inflight entertainment was very old fashioned, no touch screen etc, again very suprising","Singapore to Auckland","2" "2019-11-26T08:21:04-05:00","Mobile","5","review","We had a comfy and good flight even it was so long. Breakfast, lunch and brunch included. Thank you Singapore Airlines for your services!","Good and sweet flight","2" "2019-11-26T07:37:13-05:00","Desktop","4","review","From check-in to disembarking Singapore Airlines were wonderful. The check-in agent at ORT airport was so friendly. With my Dad making use of a wheelchair the cabin crew were great. On board service was efficient and seamless. Nothing was to much for them. We experienced the same outstanding service at Changi airport all the way back home to Johannesburg.","Great airline with excellent staff!","2" "2019-11-26T03:31:00-05:00","Desktop","5","review","Businerss class is a bit out of my price range so economy is a must. The airline and crew give the same quality service to all nomatter which class is booked. The fight was smooth, the food excellent and the entertainment centre very up to date, with the latest in films plus a good selection of tv shows, books and music. The airbus 380 has been updated and the leg rests taken away, so even economy passengers can stretch their legs a bit further. Even the older planes are confortable in so much as one can be on a long haul flight. Top marks to crew for patience, efficiency and those beautiful smiles. Thank you for a very pleasnt journey as usual.","Make you feel special","1" "2019-11-26T02:01:53-05:00","Desktop","5","review","They provided great service throughout, staff made the experience memorable. Will fly again with them no doubt on that.","Great service and experience, can't fault","2" "2019-11-25T20:39:55-05:00","Mobile","5","review","This is a good, new and clean airline that provide the best quality customer service and variety of fast food and many different kind of drink in the region and world. But if possible the airline should provide poridge as a breakfast on the plane too. ","Trip with Singapore Airlines ","2" "2019-11-25T16:30:45-05:00","Desktop","4","review","As always, SQ never fails to disappoint in terms of flight efficiency and outstanding service standards. The air stewardess serving our row is clearly still a newbie, guided and assisted by several senior staffs throughout the flight service. Although nervous and made a few clumsy mistakes, she was very sincere and hardworking. The calm and helpfulness of her senior colleagues were also heart-warming to see. Taste of food has declined over the years with SQ, so was not expecting much.","Great entertainment. Service excellent. Food so-so.","2" "2019-11-25T15:30:57-05:00","Mobile","5","review","Singapore airlines is definitely one of my favorites! The food, service and airplane condition was outstanding ","Excellent service and food","1" "2019-11-25T13:58:04-05:00","Desktop","5","review","Singagore airlies is first rate. The plane is extra clean. The food and movie selection is excellent. We were late leaving tokyo (2.5 hrs). They made up half the late time during the flight which airlines rarely do. Planing and Deplaning was very fast, much better than other airlines. Go to seatguru (or equivalent) to pick out the best seats.","Round trip flight LAX to Tokyo was excellent","1" "2019-11-25T13:32:53-05:00","Mobile","5","review","It was the First of the first class in Singapore Airlines Suites class. We were the only passengers in the two available suites . We sat at the front suites and the suites behind us were converted to a twin beds mode. The Stewardess were very friendly and helpful. Gave us 3 little SQ Bears to take photos with the beds . Slept with much quietness and peace. They gave us special Luxurious looking bed sandals to use. The food was neatly presented. Light was dimmed during the evening nap before arriving Changi at 10pm. It is homely and did not feel like in the air. Good for long distance trip if can afford it. This is our first time and really enjoyed the special hospitality including a special check in counter at Beijing Airport. It was a good wedding anniversary experience for us too. A honeymoon in the air.","Home suites in the Air","1" "2019-11-25T10:36:54-05:00","Desktop","4","review","I use this airline yearly when I fly to Davao, Philippines. The transfer is smooth and hassle free. The flight service as well as the food is good. The entertainment is excellent and the seats are comfortable. Over all I always have a pleasant journey.","Excellent Service","2" "2019-11-25T09:48:01-05:00","Desktop","5","review","This flight has excellent timing, early evening departure from Singapore and arriving before lunch in Christchurch. There wasn't a spare seat from front to back (no upgrade possible) and the service was faultless. Singapore airlines everytime","Malaysia to Christchurch NZ","2" "2019-11-25T09:34:32-05:00","Desktop","4","review","We like the SQ configuration of Business from Paris to Singapore, with roomy seats and spaces, converting to comfortable lie flat beds and great bathroom amenities. Staff are always professional and generally the best around and we also think Singapore Airlines food is better than most, even though we are not huge fans of airline meals in general. Since we travel a lot and spend 6 months each year in France, we are always looking for the best ways to travel from New Zealand to France and return.","Good flight","2" "2019-11-25T07:58:13-05:00","Mobile","4","review","We recently flew Wellington to Melbourne and found the experience pretty good. They have some nice touches including hot towels and a printed menu for the forthcoming meal. Previous to the flight I had enquired about gluten free meals which they happily accommodated. On the off chance I also enquired about making one of them vegetarian and suddenly it was a huge deal requiring medical certificates and 2 weeks notice and the certificate would have to be sent to them which was a little odd I felt. I had specified it was just an enquiry so a simple yes or no would have sufficed. On the flight the attendants were polite however it was freezing cold and many passengers were asking for a blanket. Not sure why the necessity to have it SO cold that it was uncomfortable. Overall a good flight.","Nice touches ","2" "2019-11-25T05:47:44-05:00","Desktop","5","review","Flew Premium Economy from Sydney to Singapore, then on to Milan in November 2019. The plane on the Sydney to Singapore leg was slightly newer (and therefore more comfortable) but the Singapore to Milan plane was perfectly adequate. The Ovo-Lacto vegetarian meals were all very good quality. Staff were lovely.","Great time in Premium Economy, Vegetarian Meal","1" "2019-11-25T05:12:46-05:00","Desktop","5","review","My wife and I had occasion to fly with Singapore Airlines this last week. We were totally impressed with their service. Right from check in at the counter, to all staff on the plane, we thought they did a fantastic job! The cabin staff moved at an amazing speed to get their job done. They were efficient and friendly. We recommend them highly if you have the chance to fly with them.","We could learn from their service.","2" "2019-11-25T01:11:18-05:00","Desktop","3","review","This is one journey which involved two flights with Singapore airlines - a smaller plane Airbus 350 for the shorter leg from Brisbane to Singapore then Airbus 380 for Singapore to Heathrow. Unfortunately the larger plane was older and less comfortable with the old fashioned handset to control the entertainment. We upgraded to Premium Economy mostly due to legroom but the second leg was quite empty and many customers in economy had a whole row of seats so could lie down. The food in both legs was poor quality - toasted sandwich and soggy noodles. We had unsuccessfully tried to do ""Book the Cook"" - people who had got served first and ensured their choice. Drinks are not offered as often or generously as on other airlines - they do come round with cups of water and juice but no welcome glass of fizz when you board and no specific drinks service so no gin and tonic then wine with dinner unless you actually ask for it. I asked for a diet coke and the stewardess poured half a glass from a can but didn't give me the rest of the can. Unsurprisingly the entertainment has a high proportion of Asian films so unlike other long haul carriers very few current films - so I caught up on some box sets (eg Chenobyl) but there's a wide music choice including some relaxation/sleep promotion. I found the cabin temperature varied a lot - one leg was very cold but the second leg was uncomfortably warm and stuffy (perhaps to send us to sleep) and it was quite noisy - we've been spoiled by Dreamliners which are far quieter.The amenity pack has socks, eyemask and a toothbrush. It was quite turbulent so we had to stay seated with seatbelt on a lot, so trying to get to the toilet was difficult as sometimes people had been queuing and hen had to sit down before using the facilities. Staff are charming and polite but not overly friendly or chatty - it's quite a subservient approach. The safety briefing is lovely though as it incorporates a beautifully filmed travelogue about Singapore. From what others have told me Emirates is a better carrier for Australia but we chose Singapore Airlines as we preferred Singapore to Dubai for a stopover","Glad we upgraded","2" "2019-11-24T21:41:20-05:00","Desktop","1","review","Every Airline in case of problem, upgrade you. Here they have overbooked the flight, but after cashing the sale of higher cost ticket (Premium Economy) donwgrade me at the very last minute. Just arriving in front of the counter, and I have no more seat. Downgraded to Economy. Staff friendly admitted they knew it was overbooked, but nobody advise you in advance. Treating customers as a sheep to be ....... is NOT fair.","Poor Treatment","2" "2019-11-24T21:12:14-05:00","Desktop","5","review","The customer service was amazing and so attentive The attendants did everything they could to make the flight more comfortable.","Awesome, possibly the best airline I have been on.","2" "2019-11-24T19:59:07-05:00","Desktop","4","review","The check in system at Changi was all system based. We did it by our self and was hassle free. Even though we reached 3 hours prior to our flight, me and my wife could not get seats together. May be the seats were already taken beforehand/online. The flight experience was excellent and cabin crew were very helpful and polite. The 2 hours 40 minutes flight was perfect and smooth.","Singapore Airlines to Bali","2" "2019-11-24T19:31:43-05:00","Desktop","4","review","I have flown singapore airlines before however just got back from a trip from sydney to bangkok return All flights were great- no issues or delays. Also very short queues for checking in at sydney and bangkok They always have great service The screen and charger points all work well however i was not a fan of the selection of movies and tv shoes. There was only 1-2 western tv shows which only had a few episodes each Most of the movies are cine asia so you might not find any movie you would like to watch I have always had REALLY GOOD FOOD on their flights! I was actually super impressed by the food on my most recent flight","Great service-organised-great food","1" "2019-11-24T16:15:03-05:00","Desktop","4","review","on time boarding & very organize. legroom & seat were comfortable. in-flight entertainment was A ok although i slept the whole flight. ticket was a little bit pricey compared to other airlines.","food is not to my liking","1" "2019-11-24T15:15:58-05:00","Desktop","5","review","Faultless! We managed to bid on an upgrade to premium economy and where successful. The service we received on all four legs of our journey (1 premium economy and 3 economy) was wonderful. Food and drinks great. I have in past travel found the temperature on overnight flights too hot but not with Singapore Airlines. Highly recommend them and will be traveling with them again.","Great flights","1" "2019-11-24T07:05:57-05:00","Desktop","4","review","Movies quite updated and also food was great. The plane appeared to be a quite new so its comfy too.","Quite comfortable flight for 10 hours","1" "2019-11-24T00:04:54-05:00","Desktop","4","review","We have flown Singapore Airlines many times and think is a great airline. This review is about the first and last legs on a trip to the Maldives via Singapore . We went Premium Economy and were fortunate to be upgraded to Business Class on the return. The contrast between the two Is huge. If you think of the pricing (Premium Economy is double Economy and Business is double Premium Economy), you might expect the value to reflect the same. But it doesn’t. Flights attendants are great in all classes, so it’s not about the quality of service. The standard of food offered was the biggest difference. Inedible in Premium Economy, delicious in Business. Second is the seating for overnight travel. Sort of OK in Premium Economy, fantastic in Business. So, if your doing the Australia - Singapore flight do it during the day and fly Economy. If you are travelling further overnight and can afford it, go Business - if you can’t afford Business go Premium Economy. For all airlines offering Premium Economy, the offering needs to be upped a bit to match the price point. Having said that I’ll opt to fly Premium Economy most times for that little bit of leg room and a quieter section of the plane. Still love Singapore Airlines, just a little (probably very expensive for them) tweak would make a huge difference.","A game of two halves","1" "2019-11-23T22:09:49-05:00","Desktop","5","review","A relatively short but enjoyable overnight flight. Check-in only starts around 2.5hrs before departure. For business class passengers, you get a choice of using either the JAL Sakura Lounge or some restaurants as the lounge gets very crowded with a couple of airlines using it. However, I don't think a crowded lounge is of any big issue to me as long as I can get a seat, in which mostly, people do. Offerings wise quite standard but not too bad overall. Three different type of beers available and spirits and Japanese plum wines. As having been on the Dreamliner several times in business, hence, seat is pretty good as usual. As flight time is only around 6 hours and they offer a sleeper service in which you can have your meal either after take off or 2.5hrs before touch down in which they will wake you up. I selected right after take off and had the hot soba with tempura, changing from the famous Hanakoireki as the outbound from SIN didn't taste as good as expected. The soba definitely tasted very good. Something happened just before meal service (I will not say it..haha) but as a result, chatted with the crew, the IFM Ms. E. Chan whom was really amazing. She is probably the second best ever SIA crew I ever encountered and ask her about the sleeper service as it did say passenger can choose to have a meal after take off or 2.5hrs before landing or both. I asked how does 'both' works and she say if there are remaining, they will try to serve passenger requesting for second, but she say will wake me up for the second meal. Second time round try the Hanakoireki and it certainly tasted much better than the outbound from SIN one, and being a supper service, it was half the portion which was just enough.","Enjoyable Business Class Experience Osaka to Singapore","2" "2019-11-23T20:09:04-05:00","Mobile","2","review","I have left a previous review but had to comment on this journey too. This flight was part of a flight to Manchester from Brisbane. The Manchester flight was again fine. But the flight from Brisbane was still on a A350 but a different config. This one had very tight leg room, the service was shocking the crew didn't even offer water in between services on a 7.5 hour flight. The first service seemed to take forever and the cabin temperature was very hot with no individual vents for air. A few people were complaining about the temperature so I told the Cabin Chief who said she would turn it down but it didn't change. I always used to choose Singapore above anyone else but they were nothing special this time, so think I'll probably look around next time and book s cheaper ticket with someone else. ","Leg Room Shocking","1" "2019-11-23T20:00:46-05:00","Mobile","3","review","Great staff but otherwise mediocre all round. Now you don’t even get the cheap socks. The seats are poorly padded and armrests very narrow and flimsy. Somehow SQ bread rolls are always stale and dry regardless of travel class. Competitors such as Qatar have Long exceeded the standards of SQ on this route.","A350 economy seats uncomfortable","3" "2019-11-23T18:12:13-05:00","Desktop","5","review","This is a night flight, they ensure my comfort, and when I'm awake for toilet break, the crew will ask if I need water or snacks. They are always smiling though in doing their deep night shift.","Considerate Cabin Staff","2" "2019-11-23T17:52:22-05:00","Mobile","5","review","This is the second long haul trip I’ve taken with Singapore airlines this year. The first, I had two kids in tow... a baby and a 3yo, and flew Cbr to Cph. The airline is fabulous with kids. The hosties are so helpful and do what they can to help make the flight a little easier. They also make a point of knowing the kids names which is a nice touch. We were allowed to use our jet kids bed box with no issues which helped our toddlers comfort. This second trip has been without kids and they are still a great airline. Their food is really good, the hosties are polite and attentive, they help people with cabin baggage, the seats are comfortable enough, and the plane is clean. The only thing I would improve is the range of entertainment... great shows for kids but not a great deal I want to watch. That said we live in an era of smart phones so I can always bring my shoes with me! ","Really good airline","2" "2019-11-23T08:49:59-05:00","Desktop","5","review","A perfect flight. The service is wonderful, you have place for your legs. You can walk easily in the corridor. Food is very correct, water a lot during the flight or as you like, apple, cake ... all along the flight. I know now why they are number One. I agree completely with this situation. The best company.","Excellent - Parfait - The best","2" "2019-11-23T08:10:48-05:00","Mobile","5","review","The flight experience was excellent. As we boarded I was helped to place my hand luggage in the overhead locker(a help when you're short!) .We sat for over 14 hours, as a result I often get back ache. However the very comfortable seats resulted in no backache whatsoever! The staff were helpful and courteous. The food was plentiful and we were poured drinks very regularly. There were very good films and programmes on board. I would certainly fly Air Singapore in future. ","Will definitely fly Air Singapore again","2" "2019-11-23T05:36:52-05:00","Mobile","5","review","Amazing journey back home. The Aircraft was so smooth. Flight attendants were very nice and attentive. Managed to capture the Sunset above Shanghai Skies. The Premium Economy seats are extremely comfortable and good. Selection of latest movies. My family and I truly enjoyed ourselves. ","Wonderful Aircraft ","1" "2019-11-22T23:17:54-05:00","Desktop","1","review","PE class feels like Eco class except seats are few inches more, share bathroom, no boarding welcome drinks, unlike other airlines, both dinner and breakfast are exactly the same as Economy. Shocking! you pay double or triple the price, so not worth it! Departure at 8pm, about 7 hours flight, most passengers want to quick serve then dim the cabin lights in order to rest, but cabin crews service the dinner 2 hours after taken off, then another 1 hour to collect the tray. In addition of breakfast, 4 1/2 hours out of 7 all bright, staff in and out, making passengers had only 2 hours rest the maximum, doesn't make sense, get your act together SQ!!","Never fly SQ Premium Economy again! Night flight, shocking service!","3" "2019-11-22T22:59:55-05:00","Mobile","3","review","This was my first long-haul sector on Singapore Airlines in Business Class and I was looking forward to what is reputed to be one of the beat airline experiences in the world. I was somewhat disappointed. The strongest point is the size of the seats/pods, with a 1-2-1 configuration on the upper deck of an A380 allowing for an enormous amount of personal space....probably the most personal space in any airline that I have flown. The service was also very good and friendly, though maybe somewhat canned. Thats about where the strong points end however. The seat/bed are at an awkward angle with the footrest to one side.....its was somewhat uncomfortable to fall asleep in this positioning. My seat, though vast, was very hard....too hard to allow a very comfortable rest. The rest of the experience was somewhat average, as was the inflight entertainment. For sure not the beat experience in the sky.","Somewhat undewhelmed","27" "2019-11-22T21:32:37-05:00","Desktop","5","review","Great flight, good service, comfortable seats. Enjoyed the videos, which helps the 5 hour plus trip go quicker. Unfortunate time of departure from Perth airport, means being there at 4.30 am for check in.","Great flights","2" "2019-11-22T15:41:04-05:00","Desktop","5","review","I usually fly MEL-MNL via HKG on CX, so this was the first time I had flown via SIN on SQ. SQ lounge in MNL is comfortable (no shower or change facility though), good WiFi and choice of food and drinks. SQ921 was a 787 (near new fit out). Flight departed and arrived on time. Crew and service was great. The Silver Kris lounge in Changi 3 was ridiculously busy, especially for Thursday night in November - SQ really need to invest in a larger or second lounge - queue for showers far too long.... Flight SQ912 SIN-MEL also departed and arrived on time, had the larger ""fold down"" Business Class seats which are relatively comfortable for sleeping. In flight service was excellent - recognized that alost everyone wanted to go straight to sleep and minimized disruption. Overall, an excellent flight and experience.","Manila to Melbourne via Singapore","3" "2019-11-22T11:47:08-05:00","Mobile","2","review","Singapore airline is busiest airline. Always full in every flights. But i think because of that the flight attendants seem too busy. I had my dinner and asked only water for drink. I didnt get water until i finished my dinner and press 2 times for assistance. only for water. i was so extremely thirsty. i got answer sorry many times in SQ flights I took in most of my trips. I fly with SQ many times. Service from flight attendants are not that good. ","Busy flight attendants","2" "2019-11-22T05:40:40-05:00","Mobile","4","review","Went on vacation in Kyushu Japan. Took SQ 656 direct flight from Changi to Fukuoka in abt 5.5hrs. The plane was new, movies were good, service and food were great. ","Kyushu 2019","1" "2019-11-21T15:44:18-05:00","Desktop","5","review","I travelled in Business class from Singapore to New York via Frankfurt. Total flight time was around 21 hours, on an A380. I was amazed at the seats in the Business class cabin. They were about 1.5m wide and were extremely comfortable. In addition to a footrest, the seats also reclined a fair amount and can be converted to flat beds very easily! You can also charge your phone with a USB cable. The staff were extremely hospitable and even addressed me by my name, adding a personal touch. Besides offering drinks before take-off, they helped me convert the seat into a bed on numerous occasions. The meals were also great, especially the desserts. The in-flight entertainment system is quite dated but the selection of movies is quite up-to-date, and albums from all my favourite pop artists, surprisingly, were available. The screen is also big (iPad size) and the resolution suffices. The best thing is the active noise cancelling headphones that are provided, which helped block out the drone of the engines. All in all, my experience with the airline was fantastic thanks to the great service and my flights really did not seem as long as they actually were. I look forward to flying with SQ again!","Exceptional service","2" "2019-11-21T14:12:26-05:00","Mobile","5","review","I flew home to Perth from London via Singapore (5 hour planned stopover) Even in economy class I felt comfortable. Great food with metal cutlery and nice range of beverages My cabin crew were lovely including a very tall and elegant stewardess. (I am sorry I can't remember her name) All in all a great experience and the flights seemed shorter than they were. Will fly with them again","So glad I travelled on Singapore Airlines ","2" "2019-11-21T13:29:02-05:00","Desktop","2","review","I have been travelling with Singapore Airlines for several years now. I have never had a bad experience ever. The last time we flew, however, was quite disappointing. I observed 2 things - 1) we always order Indian meals and have been satisfied always, but and the quality of the meals this time was quite bad. The first meal was a tasteless serve and the second one was of 3 Quiches (since when are quiches Indian meals???). And they were bad anyway. Furthermore, on the return trip my wife received 3 oily and smelly Samosas. Who serves 3 samosas in one sitting? What is the chef thinking? 2) the staff while polite was not involved as they usually are. In my experience, Singapore Air makes a very conscious attempt to connect with travellers. They aim to make you as comfortable as possible, however, this time there was a non-commital attitude which was very unlike them. I had to ask for water more times then I can remember. Earlier it was always served in intervals because they were prompt. No feedback form was shared too. My child always receives some small talk with the staff and a little gift. This time there was no attention and no gift either. Seems unlike them.","Was always excellent except this time","1" "2019-11-21T12:00:28-05:00","Desktop","5","review","This was a comfortable long haul flight. I had an inside aisle seat (I usually fly window) which was comfortable, and allowed my leg to straighten down the isle - except when the food trolley came along of course. I managed to get a bit of sleep. The food was good. The cabin were crew polite and helpful. Great airline.","Good flight","2" "2019-11-21T11:46:50-05:00","Desktop","5","review","This was the most comfortable flight I have taken, and I am a frequent flyer. The seats were comfortable, the entertainment good, the cabin crew could not have been more polite and helpful. A great airline.","Most comfortable flight ever.","3" "2019-11-21T08:50:32-05:00","Desktop","3","review","This was our second flight in 5 days. The plane was full, and an Airbus 380 These really are huge planes, but the seats are reasonably comfortable and the leg room acceptable. Dinner took ages to come and we were really tired by then and just wanted to rest. Our one complaint is the continuous noise from the staff in a nearby galley. Although this was only a storage area for food trolleys, staff were incredibly noisy all night, bashing around and talking loudly. In the end I had to ask for earplugs. Neither of us got any sleep on this flight and arrived in Sydney feeling shattered. The entertainment system was very good - without it the flight would have been awful. Food was reasonable, but no snacks available during the night.","What a noisy flight!","1" "2019-11-21T08:26:46-05:00","Desktop","3","review","Check in was a breeze with automatic machines which give you the labels. The plane, a huge 380 was jam packed, not a spare seat anywhere. The seats were comfortable and the entertainment system was superb, the best of any flight we’ve been on. The screens are very large, and very easy to use, with a huge range of excellent movies. The staff, as usual, were charming and happy to serve you. The meal was better than most, and there were snacks available from the galley during the flight. As an economy flight it was better than most. Our only complaint was the continuous high pitched whine which we believe was the refrigeration compressors. It was very disturbing and made the journey almost intolerable - hence only 3 stars. Even headphones didn’t block the noise out. Apart from that it was a good flight.","Great entertainment but shame about the continuous high pitched whine!","1" "2019-11-21T04:28:11-05:00","Desktop","5","review","The flight took about 14 hours, however the in flight entertainment system had some really up to date films and the service was excellent.","A long flight but great service","2" "2019-11-21T02:02:33-05:00","Mobile","5","review","Singapore Airways are fantastic the service in discrete and extremely polite. The book the cook service is great the food, and there plenty of it, is fresh and tasty. ","Best of Business ","2" "2019-11-21T00:19:41-05:00","Desktop","2","review","My partner and I were excited to be trying Singapore Airlines, has a good reputation for service. We were lucky to bid for an upgrade from economy to premium economy. Having flown with Virgin Australia and their award winning premium cabin, I assumed, wrongly, it would be similar. Not even close. The seat is bigger, yes. The recline is average. The leg rest and foot rest, offers no support. My foot got trapped between the metal bar foot rest and the leg rest. This was because it does not rise up, simply flops onto the floor. The seat is outdated and clunky. Old push buttons to recline. IFE screen is out of arms reach so you have to move out of the seat to reach it. I was in 31K emergency exit row hence the screen is a pull out version. Movies are limited for the box office western interest. I would have expected far more. The food was economy, you get first choice so no this was no.t worth the upgrade, nor the clunky old seat. Service was poor. I thought it was supposed to be award winning. No drinks offered until after the meal service. I pressed my call bell, watched up to 6 cabin crew walk past us whilst the light was on, until I flagged one down in desperation. Only then I could ask for a drink that wasn’t water or juice. I did complain and the response was to simply press the call bell if I want something. I thought the service was better in premium, it is not. This is what you expect in economy and is far from any premium service I have seen. SIA, look at Virgin Australia’s premium service, dedicated cabin crew, individualised service to each passenger. Not drinks on demand, crew are there to offer any time including a self serve snack area. Do not pay for premium economy until they have come up to the standard of other airlines. The crew were lacklustre on this flight and showed little interest in service for the guests. Disappointing. I had a slightly better experience returning Singapore to Sydney however on approach to landing, our cabin crew member sitting in front of us row 31 aircraft RHS fell asleep. This is the critical period for any emergency and the reason crew are there. Luckily nothing happened and she awoke when we hit the runway.","Premium Economy Lacklustre","1" "2019-11-20T14:09:19-05:00","Mobile","5","review","Flew Singapore Airlines ti Rome via Singapore. Went Business Class for the first time ever. What an amazing experience it was. Treated like absolute royalty. Everything from the food, the service, the space, the ease of embarking and disembarking, the lounges etc. Loved every minute of our flight. Staff were friendly and very accommodating to our needs. Singapore Airlines all the way for me!","First Class Airline!","2" "2019-11-20T12:53:24-05:00","Desktop","5","review","We flew Bribane to Tokyo via Singapore. The Brisbane Sigapore flight in the A350 was early in arriving but the food in business class on this route both ways is always bad. The crew on the way to Tokyo were very good.The food Singapore to Tokyo was 5 stars. The return Osaka to Singapore was 5 stars . The B787 on business class was small seats and was very cramped but he food was 5 stars The Singapore to Brisbane had bad food as usual and the crew were the laziest I have ever experienced. A passenger heard them say get the meal done with and turn off the lights.There was not a drink given after takeoff as usual on all Singapore Airlines flights. Ther was no water bottles given to passengers after the first meal. The second meal wa very rushed","bad flight on return journey","1" "2019-11-20T11:11:51-05:00","Desktop","5","review","We always try and fly with Singapore Airlines where possible, although they are often not the cheapest, so we do use other longhaul airlines. Its always so nice to get back on an SQ plane and be warmly welcomed by the impeccably presented crew. Even in economy, the service is 5 star. I love the hot towels, the great food, the (mostly) modern planes, the spacious and thoughtfully designed seats, and the quality of the crew. The only small issue with this flight was that they were short on headphones, but the crew got some noise cancelling headphones from business class for my family of 3 to use during the flights - perfect result! It really is a great way to fly!","5 Star, As Always","2" "2019-11-20T10:18:05-05:00","Desktop","4","review","Flight was on a new A350 which was an improvement on the 777 they used to run on this flight. Everything was on time and we landed a bit early and our luggage was on the belt by the time we cleared immigration. The seat was comfortable and plenty of legroom. For some reason, I could not check-in online and wasted a lot of time with their website and app without success. I was a bit disappointed with the food quality and I could not connect my own headphones to the entertainment system (others around me had the same problem). Overall not bad but I expected a bit better based on past experiences.","Good seats but service below expectation","2" "2019-11-20T10:02:22-05:00","Desktop","4","review","The plane was clean and the staff were so lovely! Food was good and the movie selection was vast. We had no turbulence.","Staff were lovely","2" "2019-11-20T09:14:43-05:00","Mobile","5","review","I always using SQ for every long flights (ex : going to South Korea & Hongkong) and their service was very superb! One thing that very memorable for me was the Bibimbap for dinner when flying to Seoul last year. It super delicious! But, unfortunately they change the menu for my second time flight this year. I missed the Bibimbap 🥺 But, I always have a pleasant time flying with SQ. Oh, and their wifi is super fast! 👍🏻👍🏻","“A Great Way to Fly”","2" "2019-11-20T07:58:39-05:00","Mobile","3","review","Flight SQ322. This flight particularly disappointing because it was in an A380 that I was really looking forward to. However the temperature of the cabin was freezing. Passengers were sat in coats and hats to fend off the Hale from the air conditioning system. Also why has the airline industry become so cost focused it squeezes people into such small spaces? The estimated 22"" seat spacing used for a 14hr flight is hideous. If such tight spacing is used the seats should fixed with no recline. With such tight spacing it is extremely difficult for a person of average western size BN to get in/out of the seat when the person in front reclines the seat.","Disappointed.","2" "2019-11-20T06:41:52-05:00","Desktop","3","review","I had high expectations from Singapore Airlines, based on my recollections from some years ago. I would say it was about average when compared to my other international flights. The cabin crew service and meals were all at an acceptable level, but nothing to be wowed about. The boarding process was well managed and professional. Inflight entertainment was OK but did not see many new releases in their movie selections.","Overall average, while expecting more.","1" "2019-11-20T05:20:48-05:00","Mobile","3","review","Flight SQ235 Why has the airline industry become so cost focused it squeezes people into such small spaces? The estimated 22"" seat spacing used for a 14hr flight is hideous. If such tight spacing is used the seats should fixed with no recline. With such tight spacing it is extremely difficult for a person of average western size BN to get in/out of the seat when the person in front reclines the seat. Food ok staff lovely","Good service poor legroom","3" "2019-11-20T05:17:37-05:00","Mobile","3","review","Flight SQ319. Why has the airline industry become so cost focused it squeezes people into such small spaces? The estimated 22"" seat spacing used for a 14hr flight is hideous. If such tight spacing is used the seats should fixed with no recline. With such tight spacing it is extremely difficult for a person of average western size BN to get in/out of the seat when the person in front reclines the seat. Other than that staff lovely, food ok.","Good service shame about the leg room","3" "2019-11-19T23:58:28-05:00","Desktop","5","review","We have just returned from a trip to Singapore and Vietnam which we booked to fly with Singapore Airlines. We had heard good reports of the service provided and we weren't disappointed. Our return journey was via Paris Charles de Gaulle where we were met off the inbound flight at Terminal 1 by an airline representative who escorted us to Terminal 2E for our ongoing flight. We had not expected this but having completed the rather torturus transfer we were pleased that this had been arranged. We would certainly look to use Singapore Airlines in the future.","First time with Singapore Airlines.","2" "2019-11-19T23:32:01-05:00","Mobile","4","review","Very good service in a fairly new airplane. Short flight with a good service and online check in. Recommend.","Very good","2" "2019-11-19T23:18:06-05:00","Desktop","4","review","We'd heard a lot of very good reviews on Singapore Airlines so had no hesitation in booking this long haul to Singapore from London for the start of our holiday. Issues started when the automated check-in refused to recognise our passports (maybe not the airline's fault?). The seating arrangement was pretty normal (legroom, cleanliness, etc.) but nothing special. However, when the 'meal' was served our choice was not available. Cabin crew were apologetic but, of course, could do nothing to rectify the disappointing situation. Might try a different airline next time!","Rather disappointed on this flight","2" "2019-11-19T23:17:42-05:00","Desktop","3","review","I usually take emirates when I fly. but decided to take Singapore airlines for once to try it out with all the great reviews. I felt that the inflight entertainment was quite limiting and difficult to navigate only a small selection of new films compared to loads of old and new alike on emirates. But I would say that I enjoyed having a full HD display. I would say that the crew were above average in the terms of service and gave a hot towel before the flight which was a bit too warm for me. The food was way to salty and had only a western and Chinese options without any curry option as I guess they assume that only people whom order a halal meal like curry. For some reason they would not let me charge my phone during take off and landing. I feel that this airline is not worth the extra money over emirates. I feel some of the good reviews of this airline are from Singaporeans whom pledge loyalty to the national airline without trying out the competition","Only average","2" "2019-11-19T23:14:31-05:00","Desktop","5","review","A long journey but was very comfortable and enjoyable. Our first leg was London to Singapore and then on to Auckland. Singapore airport is fabulous, it's like a big shopping center with great facilities. Lots of lounges available with showers etc. payable locally. Food and service on board the aircraft was excellent and cabin crew were most pleasant and attentive. Would highly recommend this airline.","Perfect All The Way","1" "2019-11-19T20:03:33-05:00","Desktop","4","review","Service: 3.5/5 Cleanliness: 3.5/5 Food: 3/5 Amenities: 4/5 Comfort and leg room: 4/5 In-house Movie / TV programme: 2/5","Limited - Movie / TV Entertainement","2" "2019-11-19T16:53:28-05:00","Desktop","5","review","Return flights with SAL to Singapore and Melbourne fantastic service - everything well done and perfect nothing a bother - a delight to see and experience","EXCELLENT","2" "2019-11-19T15:23:21-05:00","Desktop","5","review","I've flown in both Economy and Business class, there is no distinction when it comes to service. Really shows the professionalism the airline is known for. Business class was an absolute pleasure to travel, I had no idea the 8 hour flight was nearly over, from the welcoming staff attending to every need, to a lovely hostess discovering me watching a movie in the middle of the night and thought I may appreciate a chocolate snack. I would definitely fly this airline again.","First class service","2" "2019-11-19T14:18:22-05:00","Desktop","5","review","We choose to fly Singapore as part of Scenic upgrade offer. The crew were just outstanding, food amazing, 4 different aircraft styles made for interesting experiences on each.","Awesome Singapore Airlines flights","2" "2019-11-19T04:15:11-05:00","Mobile","5","review","Flawless from start to finish, Singapore Airlines has indeed upheld it's reputation as one of the top airlines in the industry. What I loved the most was their attention to detail to provide passengers with comfort throughout the flight - from the updated in-flight movie selection, to the delicious meals, the comfortable blankets accompanied with a pillow and the free mouthwash in the lavatory! I barely felt the burden of the 3 hour flight thanks to Singapore Airlines! 🌟","The best way to fly to Singapore","2" "2019-11-19T04:09:32-05:00","Desktop","5","review","Straight away from boarding you are totally looked after.. I do ask fior assistance when I get to Sungapore as sometimes the turnaround time is short & the Airport although lovely is huge.. During the flight they are so attentive to your needs,, I myself do not trouble them but a lady the row in front of me keot calling them to her seat about this that and the other.. They were soo good with a smile when she was obviously slowing down their service because we hit turbulence and trolleys had to be put away and food was delivered one meal at a time.. I became suck in the UK and could not return on my required date.. I had checked in online and a lovely lady talked me through unchecking myself.. We even got cut off and she phoned me back..! Also on the A380 my seat was huge and so comfortable with storage all around me.. I am now fit to fly back to Australia and I am looking forward to my flight as I know I will be looked after by this great Airline..","Nothing is too much trouble","2" "2019-11-19T00:48:39-05:00","Desktop","5","review","Top-rate class with everything. Luxurious lie-flat beds with turn-down service, impeccable service, incredible delicious food, great aircraft. Hands-down, the best bus.-class seat and service in the air.","First-rate class all the way !","2" "2019-11-18T21:24:15-05:00","Desktop","5","review","I was actually longing to travel with Singapore Airlines since the first time I flew with them a few years ago. I'm so glad I paid a bit of a premium and selected this airline to fly me to New Zealand. My faith in their services has been restored. I hope they keep up the good work.","Still the best!","1" "2019-11-18T19:20:18-05:00","Desktop","1","review","I am feel so regret travel business class with Singapore airline seat number 12K full of lady hair on my seat the cleaning company never clean seat probably and poor hygiene and also when i asking cabin crew do you provide any memory gift for customer ( Your crew member told me provide for first class customer ONLY and told self service inside toilet ) that why half of business class cabin was empty. Even though your remove control also not working at all especially service button and middle of night i have to walk to service station request water. When your crew walk pass of me as i try request water, it take about 30mins to 45mins to deliver water for me. I will never ever took Singapore airline business class again.","Worst service as you remove my feedback without settle my case","2" "2019-11-18T18:09:56-05:00","Desktop","1","review","Ground Stuffs shout to customer when we asking where we line up for ground check in and also she very rude when she assist group check in and shout to everyone. Very bad service. We paid your salary no for you shouting, if you dont like work for service industrial please leave. Not happy thought out the journey","Ground Stuff shout to customer and very rude","1" "2019-11-18T16:06:38-05:00","Desktop","3","review","Singapore customer service experience was terrible, emails written took ages to get forwarded to ""relevant"" department, while calls were put on hold for ages till patience ran out on 2 different days and people. Flight out (SIN-BKK) actually found a large sliver of plastic in my appetizer (looks like part of lid miscut), simply offered an apology. Return flight SQ983 on 12 Nov BKK-SIN was a completely different experience. First, call to Thai hotline was IMMEDAITELY answered and request for birthday arrangement was put in less than 24 hours before departure, while she explained that not guaranteed. Mind blown when steward Andrew came by to wish my friend and serve whole cake and champagne! Thank you so much to crew on the outbound and Thai side of Singapore Airlines. Thus conflicted 3 star review, love my national carrier but you're not cheap and your HQ needs to give at least the same level of service quality as international branches.","Better anywhere but Singapore, sad for us locals","3" "2019-11-18T10:58:48-05:00","Mobile","5","review","I always choose an aisle seat. Singapore airlines staff are always so accommodating and very attentive and polite. WAter is being issued regularly without having to ask. The Singapore airport is simply amazing. Long stop overs are made easier. The airport so comfortable and clean.","Comfort of flying","1" "2019-11-18T10:55:54-05:00","Desktop","5","review","Excellent service by staff both ground and flight, easy check in process on board entertainment and food good as well.","Singapore airlines","2" "2019-11-18T06:59:22-05:00","Desktop","5","review","First time flying with Singapore Airlines for my vacation to Singapore. Extremely impressed with the services on board. Stewardess response to call button is very fast and efficient.","Quality service, amazing flight!","2" "2019-11-18T05:16:57-05:00","Desktop","4","review","This is the world's no. 1. Very professional and very perfectionist. The team is giving their best shot on every single thing for the sake of the ultimate. But sometimes, imperfections are what make us human, they make the beauty in life. One must not treat every single one of the passenger as a perfect as a robot will be. And with all due respect to the best this airline wants to provide, a little relax and out of the check list approach will make the experience more friendly. One particular note: the diagonal flat bed seems a little unusual.","Notes for the World's No. 1","2" "2019-11-18T00:16:13-05:00","Desktop","5","review","My wife and I recently flew to the UK with Singapore Airlines from Adelaide due to there being direct flights via Singapore. As we are currently resident in Hobart In the past 2 years we have flown with Qantas from Melbourne and British Airways from Sydney. We only travel Business Class on international flights and what a difference an airline makes. The best description for our QF flights was ""chaotic"" and for our BA flights is ""indifference"", compared to the smooth, professional and efficient service you get on SQ. We will definitely got to extra lengths to ensure that we only travel on SQ in future.","Great Service","2" "2019-11-18T00:02:07-05:00","Desktop","5","review","Flight left the gate early and arrived in Singapore ahead of time. Boarding was efficient, and meals delivered quickly throughout the cabin and hot.","Efficient courteous and on time","2" "2019-11-17T23:20:58-05:00","Desktop","4","review","I am not really keen on flying economy after flying with Singapore to the UK last year on business class. But just flying to Singapore from Brisbane wasn't a long flight, around 8 hours. As usual the flight was full, hence cattle class, but the plane was a new Airbus A350-900, with comfortable seating, a big enough monitor with the latest movies etc. I wasn't really impressed with the meals, bit sloppy, hard to distinguish what was what. Not very tasty. That was on this flight, other flights had different food which wasn't too bad. There was plenty of leg room, but when the person in front moved his seat back I was too close to the screen. So I had to move my seat back in order to see better. One thing I liked about the flight, the engines were quieter, so it was easier to sleep.","Best way to fly","2" "2019-11-17T20:10:12-05:00","Desktop","4","review","Well worth the extra dollars if business class not affordable! The extra seat room and especially the foot rest made the 14 hour leg more comfortable! Entertainment easy to navigate and service excellent. Looking forward to my return flight!","Singapore Premium Economy","2" "2019-11-17T18:35:25-05:00","Desktop","5","review","As expected from Singapore Airlines, comfortable seats and legroom, simple online check-in and seats assignment. Since I've done online check-in, I just had to drop my baggage, get my passport checked & my boarding passes printed, took more or less 5 minutes only. Flew with SQ967 to Singapore, layover for about 2 hours (which I don't mind, since Changi is a comfortable airport) and connected with SQ672 to Nagoya.","Jakarta to Nagoya via Singapore","2" "2019-11-17T17:19:34-05:00","Desktop","5","review","Flying to Japan is a long flight especially flying economy. Singapore Airlines gave excellent service at all times. They were always pleasant, courteous and helpful. The food was delicious with several choices, and great desserts. I couldn't believe they gave Haagen dazs ice cream dessert in economy. Also the programing for the long flight was filled with variety. The over all price of my ticket was also reasonable. For 450.00 I thought I would be in the luggage section. I highly recommend Singapore Airlines!","Singapore Airlines from LA to Narita Airport in Japan","2" "2019-11-17T17:19:13-05:00","Desktop","3","review","I decided to fly with Singapore airlines on my return trip from Fiji to Singapore Via Sydney with Singapore Airlines, i had a business class reservation. I choose Singapore airlines as i had used this airline in the same route in the past and was very impressed with the service and the comfort level, however this time my experience was a bit disappointing. I boarded the flight on 9th November, it was a day time flight took off from Sydney at 9 am, when i got to my seat i felt the seat was not cleaned, no headphones, no amenity kit, overall the seat arrangement looked messy. This is not expected from a five star premium airline, I requested for a headphone and amenity bag and they informed me the amenity bag is on request on this flight which i felt very is very wired. even the worst business class airline would provide you with a amenity kit which is basic. they the attendant comes to me with pair of bathroom slippers which is apparently the Singapore airlines amenity kit!!!! i gave up and didn't bother to follow up, many of the flight attendants looked tired as if they had overworked and it just felt like they wanted to somehow finish the service and get it done with. Then came the duty free sales, i wanted to buy a miniature of Singapore airlines for my son, which i asked the attendant (First class cabin attendant) she said she don't have it with her , she will check with her colleague and come back to me. i didn't get any feedback for then next two hours of the flight, then she turns up and says she don't have it after two hours of the flight!! is this what you call an award winning service? OK i could also put up with that, the worst disappointment came when i used the wash rooms in the flight, it was disgustingly unclean!! i used the washroom almost three times during the flight it was the same condition on the entire flight....This was my overall experience on this flight. I wrote this review as its important for your airline to have quality checks to ensure you have a consistent service delivery in your aircraft's, i choose Singapore airlines over any other airline due to my past outstanding experiences with the airline. i really hope you take this review seriously and correct these negative customer experiences. Paul","Poor Service!","1" "2019-11-17T13:58:05-05:00","Desktop","5","review","We took this flight in Sept 2019, service was excellent, in flight entertainment was good (better screen on the 2nd leg, newer aircraft). The options of snacks available at any time was welcome. I would recommend a longer stopover then 2 hours, it was a bit of a rush, because we had to go to a different terminal with the sky train. Not much time to look around or get a bite to eat.","Sydney to London Via Singapore","3" "2019-11-17T13:09:31-05:00","Desktop","5","review","Very efficient and friendly cabin crew. They were always attentive and kept the plane immaculately clean. The meals were very nice and overall just a good experience.","Working well with Virgin","3" "2019-11-17T08:17:49-05:00","Desktop","5","review","Singapore Airlines deserve their No 1 status. Seats are comfortable, air stewardesses accommodating and well presented, check in simple and efficient.","No 1","3" "2019-11-17T05:30:56-05:00","Mobile","5","review","It was an awesome experience always flying with Singapore Airlines. The service and cleaniness is great. The free flow of drinks and crackers are good. The food is ok but the ice cream that comes after the meal makes the experience complete. It is always a great way to fly with Singapore Airlines. ","Awesome Service","3" "2019-11-17T04:08:17-05:00","Mobile","4","review","Online check was problematic - website keeps hanging. Changed to mobile check in which was fine. Airport self check and baggage drop off was good and staff on hand to help. Flight was good. Older plane so USB charging port. Entertainment system was good and great movie/tv selection. The flight I was on had 2 trainee flight attendants so food service was not smoothly orchestrated but no issues. Everyone was smiling and pleasant.","Good Flight","3" "2019-11-17T00:24:57-05:00","Desktop","5","review","Once again, we chose Singapore Airlines to fly us to Italy via a stopover in Singapore itself. We flew Premium Economy for the extra room (I am 192 cms tall) and comfort of their better seats for the combined 20 hour journey. Once again, we couldn't fault the quality of the aircraft, the cabin crew and the in-flight service. They are certainly one of the best airlines in the world, in our opinion, without being any more expensive than other airlines on the same route. We wholeheartedly recommend Singapore Airlines!","Five star flying","3" "2019-11-16T20:26:20-05:00","Mobile","5","review","I've taken many long haul flights from Sydney to Europe via Singapore. The service is fantastic. My favourite airline by far.","My favourite airline","3" "2019-11-16T14:58:54-05:00","Desktop","4","review","Singapore Air to and from Canberra is an excellent way to travel. It is an excellent airline but the added benefits is that immigration and custums in Canberra takes little time. 15 minutes fron plane to car. The only drawback is a 6 hour wait in singapore but on the way over I went the transit hotel and this was excellent. On the way back, as a star alliance gold I had access to the business class lounge which was excellent. Much better than the star alliance gild lounge which was being refurbished. While I am a lifetime united gold, i have travelled singapore air many times and have always found it excellent. My only reservation is that I think the food quality has diminished.","singapore air in and out od canberra","2" "2019-11-16T14:09:49-05:00","Mobile","5","review","This is the 3rd time I’ve travelled from London to Australia with SA! Friendly cabin crew always makes it so much better! Can’t imagine flying with any other airline.. It’s worth paying that little bit more!","Favourite Airline","1" "2019-11-16T13:58:29-05:00","Mobile","5","review","I flu from London to Singapore and everything was perfect. Excellent service and very tasty food , clean toilet and comfortable seats. Very good entertainment.Absolutely fantastic .Highly recommend ","Excellent !!!","2" "2019-11-16T10:52:58-05:00","Desktop","4","review","I have always flew with other airline regularly and this time I want a change and see if Singapore airline was any better. There are 2 stop over with an ok timing. 24 hours there and 28 hours back. The foods was lovely but the seat on airline is just the same as others. No better or comfy. I watch film on way with subtitled and on way back I have seen most of the film and want to scroll to watch something else but no subtitled. I need a quicker way to get there rather than waiting. It has a sign languages in the corner for safety announcement Well done to that but still not enough to provide a full accessible film or documentary with subtitled.","Visitng Brisbane on Singapore Airline","3" "2019-11-16T07:38:35-05:00","Desktop","5","review","Flight timing is perfect, depart BKK at 1830pm gave us ample time to have a relaxing lunch and go to the airport at 1500pm and to do some duty free shopping. Therefore it's not surprising to find this flight is extremely popular with travellers especially those with codeshares. I did not reserve seat with fees so was not able to get window seats in this flight of 2-4-2 configuration, still not bad getting aisle & middle seat. Inflight entertainment and Krisshop were great, I managed to purchase one item with discount.","Popular flight","3" "2019-11-16T06:02:04-05:00","Desktop","5","review","Had not flew with Singapore Airlines for some years. Recently flew SQ to Nagoya and back via Tokyo. Service was superb. Cabin staff that took care of us were cheerful and attentive especially Aldora and Eddie Neo. We had some problem with the screen and both of them were very apologetic. Looking forward to fly with SQ again","MORE THAN A FIVE STAR AIRLINE","2" "2019-11-16T04:58:06-05:00","Desktop","5","review","I heard a lot of good things about SQ from friends, family and office colleges. Experiencing SQ by myself really showed me that your airline is even in Eco a class better than others. The crew is extremely friendly, smiling and helpful. Even in the final hours of a stressful 12 hour flight. There is enough food and drinks. Also the crew was not tight on giving alcoholic drinks (this is what you want in vacation haha). Also a full and delicious meal on a 2 hour flight from/to DPS is just awesome compared to European carriers.Regarding cleanliness, I have never seen a cleaner long haul plane than this. The crew cleaned the restrooms all the time and refilled papers. Also, the crew kept an eye on cleanliness of the galley and aisle and removed papers or whatever trash was on the floor. I have not seen this before. The IFE is basically perfect. The selection of movie, TV shows and music outstanding, also the program is up to date and the touch screen is very responsive. Last but not least, the A380 is an awesome aircraft from a passengers perspective and offer the ultimate comfort for modern day longhaul trips. I will definitely choose SQ again rather than other carriers.","Better than others","3" "2019-11-16T02:08:58-05:00","Desktop","5","review","Really good service throughout flight, we did book extra leg room which was really good by emergency exit, cannot fault the staff or service...well done","Brilliant service all round","2" "2019-11-15T22:38:25-05:00","Desktop","4","review","Very good,the staff cabin crew were amazing service was excellent nice food on plane and in kris lounge in Singapore,SAS Lounge in copenhagen not so good.. But why dont they give a priority card to immigration in Bangkok ,had to stay ine line for almost one hour,normaly with other companies they give a priority card when you leave the airplane and fly business ??","Very Good but","1" "2019-11-15T22:03:08-05:00","Desktop","5","review","as good as any other airline we have travelled on we encounted no problems at all and would recommend this airline to anyone","excellant","2" "2019-11-15T21:56:03-05:00","Desktop","4","review","Saturday 26th October and our stay in Singapore was over and it was time to return to Goa via Mumbai. We were travelling on board Singapore Airlines flight SQ 424 to Mumbai which was scheduled to Depart at 19.00 and arriving in Mumbai 22.10, Mumbai 2 hours and 30 minutes behind Singapore A scheduled 5 hours and 40 minute flight Like our outbound flight we were travelling in Premium Economy cabin. We were seated in the second row of the Premium Economy Cabin, seat 32 A and C. The opposite side to the Cabin for our outward journey. Normally the configuration in the cabin is 2 - 4 - 2, there was no seating in the middle row, for the first few rows, to make room for the staircase, which led to the upstairs area of the aircraft, an A380 800. The space underneath the stairs was used as storage cupboard space by the cabin crew, this was right beside my seat. The crew visited there on numerous occasions during the flight. This was rather irritating as the door rattled when opened and closed and a bright light shone when door opened, even worse when cabin lights were dimmed. Unlike the outbound flight the cabin crew were aware of this and did their best to keep the noise to a minimum. We did also preorder our meal online, herb roasted chicken, which was served on a bed of black lentils. Sorry it was not very appetising and very disappointing and was not eaten. We landed at 21.30, which was 40 minutes earlier than scheduled, which is always good news. The cabin crew provided a courteous and efficient high level of service. This was a better flight that the outbound flight on Friday 18th October. Would certainly fly with Singapore Airlines again and would use the Premium Economy Cabin but would select seats further back in the cabin.","Charming Crew, arrived early- food disappointing","1" "2019-11-15T21:22:26-05:00","Desktop","5","review","1 Going"" upgraded by a bidding process to Business Class from Singapore to BCN. Heavenly stretch-out sleep. 2 Returning: on-time on both legs. 3 The service quality of SA staff is superb, attentive, patient over the whole 23 hour journey..","Sydney to Barcelona and return","1" "2019-11-15T20:41:23-05:00","Mobile","3","review","We thought to treat ourselves a bit and pay extra for Premium Economy, it was a waste of money. Nothing special from a service point of view, food was below average and comfort not really that much more. We have used Cathay Pacific Premium Economy and would recommend that by far. Not sure if it was just the Premium Economy Experience or everything that went backwards but one expect much more from an airline claiming to be number one. When we fly again it will definitely not be Premium Economy and possibly not Singapore Airlines as the other deals out there seem to offer much more. However, on the positive side, we were safe and mostly on time.","Not worth it","1" "2019-11-15T18:37:42-05:00","Desktop","4","review","The Kochi -Singapore route is serviced by a smaller aircraft and it has its problems.the Singapore-Shanghai sector is serviced by larger aircraft with lots of space.The service, timings and food are very good.","Good service and good food !","2" "2019-11-15T18:17:11-05:00","Mobile","5","review","We enjoy the flight , meals is our taste because we chose asian menu . Only flying time is not suit with our sleeping time. That is day time and reach London over our sleeping time. May choose night time flight for future. No amenity goody bag.","Trip to Portugal, Spain , France, Ireland and England","1" "2019-11-15T14:38:19-05:00","Desktop","3","review","I had read so much about how good Singapore Airlines was, however the reality was somewhat different. We flew Brisbane - Singapore- Kuala Lumpur in Business class and I have to say it didn’t meet my expectations as I have flown on many different airlines. The meals had a very limited choice and my daughter’s pre ordered special meal didn’t arrive at all. This wasn’t just a glitch as other customers made the same complaint. The lie flat bed was uncomfortable and no seat covering was offered. On the Singapore to KL leg no alcohol was available for the short 35 minute flight. The Lounge in KL was extremely underwhelming to say the least, it is about the size of a large home lounge room and has one toilet per sex with no amenities. The meal choice in the lounge is very limited, and no champagne! The staff didn’t seem to be in any hurry to clear plates which made the cramped space very untidy. Overall I was disappointed.","Singapore hype didn’t stand up to scrutiny","2" "2019-11-15T14:18:24-05:00","Desktop","5","review","Greeted by friendly ground staff and flight crew. On time departures and arrivals, good food, drinks on board and friendly service","Friendly & welcoming flight crew, on-time and great friendly service","2" "2019-11-15T13:56:24-05:00","Mobile","4","review","I found Singapore Airline to be good I found the food on board could be better and be improved. The staff are very friendly and helpful. It was comfortable with the seating.","European Holiday","2" "2019-11-15T13:56:08-05:00","Desktop","5","review","Best food I have ever had on an flight. This combined with drinks and entertainment made for the best that can be expected in Economy Class. Service was great.","Usual economy class woes.","2" "2019-11-15T13:14:19-05:00","Mobile","3","review","Flew from LHR to Singapore, it was a 13 hour night flight. I was seated behind a rather huge gentleman. The seat he was in was faulty, meaning, when he put his seat back, every time he moves, the seat moves. It also meant I was unable to use the screen. He moved a lot. Not able to watch anything for entire flight. Babies were crying the entire flight, I could hear them through my noise cancelling headphones. I know you cannot stop a baby from crying but would it not be lovely if airlines can make a soundproof compartment and put family with babies in there. I complained about the seat to a crew, they managed to find me a seat but it was a between 2 persons compared to my aisle. I did not accept the change. It would be changing a problem to another problem. Food was good, snacks were available. They have taken away the amenities pack unless you ask for it. Toilets were quite clean, but, there was a stench of urine even though the floor was dry. I believe it’s from nooks and cranny not throughly cleaned. That really could be improved. The toilet door will not shut properly, meaning after a person has left the toilet, unless you physically close it, the toilet door always remain ajar. I was seated very near the toilet, the light and smells were not good news. This is not the first time I have flown on Singapore airlines, however, I could say it is one of the not so nice ones. I would have given it less stars had the crew not been attentive and friendly.","Singapore Airlines","2" "2019-11-15T11:02:53-05:00","Desktop","5","review","We flew economy from Melbourne to Bangkok, with a 2.5 hour layover in Singapore. The flight left and arrived on time, check-in experience was straight forward with no hiccups, cabin service was fine. Entertainment system was good and easily used. Singapore provides a good service in economy.","Good economy experience.","2" "2019-11-15T10:09:25-05:00","Desktop","4","review","On booking we selected and paid extra (minimal cost) for upstairs seats.This gave us peace of mind for a long overnight flight back home. No problems with the flight seats a bit hard but expected in economy. I have flown with Singapore airlines a number of time and always rated them very high but the food was not up to expectation neither my wife nor I ate anything. FA's were as always excellent in fact we hardly saw them as it was overnight. I would not do their job for any salary.","The size of this aeroplane was amazing","3" "2019-11-14T22:35:39-05:00","Mobile","5","review","I flew business class from Singapore’s Changi Airport to London’s Heathrow Airport in August. It was a truly memorable long-haul flight. There were not many of us in business class, and we were each greeted warmly by name, with ready smiles, and a glass of champagne before takeoff. The flight was really comfortable, with ample privacy and space to stretch out. The entertainment system had an excellent sound system, thanks to high quality headphones. Whenever I wanted to go to the restroom, a flight attendant would check the condition of the restroom before ushering me in. Around bed time, I returned to my seat to find my bed all nicely prepared for me to have a good night’s sleep. I took advantage of the Book The Cook service and ordered in advance two specially prepared meals of fillet of beef and lobster thermidor. They were both excellent. Each meal was an elaborate multi-course experience. It was “fine dining at 30,000 feet” indeed. And the canapé of chicken and beef satay right at the start of the journey was absolutely delicious as well. We arrived in London earlier than expected and having the fuchsia Immigration Fast Track Arrivals Lane Card for “premium customers” shaved off valuable time spent at Heathrow. This was much appreciated given the especially long queues for other travellers. The only thing that could be improved is perhaps the range and quality of food offered at the rather impersonal SilverKris Lounge at Changi Airport’s Terminal 3. I was expecting a much more appetising offering and the cucumber sandwich I selected was chilled but unfortunately a bit soggy. Catering staff were also not particularly friendly or attentive. I am glad the food and service during the flight more than compensated for all of these slight discrepancies. Overall, it was an excellent and stress-free trip, and I would say unreservedly that the quality of service and professionalism that Singapore Airlines provides is consistently reliable and far exceeds that of other airlines. ","Service par excellemce","3" "2019-11-14T22:23:43-05:00","Desktop","5","review","The 14+hour flight passed quickly with plenty of reading materials, movies and attentive service. The flight attendants checked frequently offering drinks and snacks between meals. Chief flight attendant Mary and her team remembered my drink preferences and ensured frequent to keep me well hydrated. Food on this flight was as good as it can get on an airplane. Lavatories were refreshed often and one of the reasons for choosing SQ for long haul flights when it is available.","Excellent Service","2" "2019-11-14T18:02:04-05:00","Desktop","4","review","SIA services are smooth, great and efficient. The staffs are always prompt in their service and with a great smile. The flights time are usually on time unless due to unforeseen circumstances. The flight are loaded with great selections of movies, sitcom, music, etc, to keep you entertained during the flight. The meals are not the best, however, if compared with many other airlines, the meals served should be considered much much better than the others.","Flight To Bangkok, Thailand","2" "2019-11-14T15:27:20-05:00","Mobile","3","review","My last SQ flight was about 10 years ago, it was the default airline of my previous company whenever we have business trips to SG. I remember being very impressed with the amenities then. So when I worked for a different company, the default airline became PAL mostly, and for personal flights I’d choose CebuPac. So a couple of months ago, I had a biz trip to Malaysia and I was tasked to book for my own flight. so I booked SQ. Sadly, it wasn’t that impressive anymore- from the flight crews, the cabine ambiance, the amenities, they are just comparable to any other economy flights now. In the flight back, the plane was just half full! Many passengers had the row only to themselves! The verdict- the airfare of SQ (which is more expensive than most airlines) is not worth it for me (to think that the company even paid for this trip!).","Not that impressive anymore","2" "2019-11-14T10:37:31-05:00","Desktop","4","review","Traveling business class on Singapore Airlines is good.......but not great. The main reason for awarding 4* is the lounge experience - in London, the lounge is spoiled mainly by the huge building site in view of the lounge.......otherwise OK. In Singapore, I had a shower in the lounge - quite a trial.......I waited half an hour for the shower room, & then had a hot sweaty experience in a poorly lit space.......perhaps the execs in Singapore Airlines should try having a shower in the Emirates lounge in Dubai? Apart from this, it was really nice - particularly liked ordering my meal in advance, which worked really well.......was quite nervous about ordering lobster thermidor but it was really good & the appetisers & starters from the cabin menu were very good. Cabin crew were best ever - I called for service a couple of times & a member of staff was at my seat instantly - BA take note! Entertain system was great with lots of choice; BC seat OK but the off-set leg room space isn't ideal. Would definitely use again, but if Emirates were in competition for the same route there wouldn't be much choice.","Recommended","2" "2019-11-14T08:23:55-05:00","Desktop","5","review","Absolute shocker - boarding didn't go smoothly! Confusing mainly due to the announcements were indistinct - quiet and muffled where we were - likely the low ceiling. As expected the cabin and seats very comfy - only 8 rows and the seats wider than usual. Also, as usual, the floor chilly. The advertised meal choice was unavailable but excellent anyway. Service wonderful - apples during the lull in regular service in mid-flight plus a muffin with a coffee. The pre-flight chat by Captain Singh needs special mention - he was a real star!","Another winner from SG","1" "2019-11-14T07:08:02-05:00","Desktop","5","review","Once again we had amazing service from the airline staff. The food was exceptional, my lobster and lamb meals were restaurant quality and nothing was too much trouble when it came to drink requests, from Singapore Slings to the glass of tawny port with the cheese.","Another amazing trip on our Australian adventure","3" "2019-11-14T05:28:27-05:00","Desktop","4","review","Left early and arrived early! I like 787's and this was a good one - the seats were snug compared to the 380 but that's how Boeing did it - changed the original 2-4-2 configuration to a more cramped 3-3-3. Better video system than the SG 380. My lamb curry was exceptional!","First SG Dreamliner Flight","1" "2019-11-14T05:23:37-05:00","Desktop","5","review","I travel SG whenever possible as they are clearly the very best. This flight, my first on an SG 380, continued the trend. The A380 (double-decker super jumbo) was quiet, stable, and the seats comfy and wider than average - this a 380 feature and not necessarily just SG. The video selection was okay but could have been better. The seats wider than average with a footrest. Food and service exceptional - hey, it's SG! The floor was cold.","Another excellent DSG flight!","1" "2019-11-14T02:12:00-05:00","Desktop","4","review","The service and seat as well as the check in etc. were as usual perfect. Disappointing were the quality/ taste of the lunch and dinner dishes. We choose our dishes per internet but the crew didn't know that. In addition, the dishes were very average of taste. This is the first time that this happened during the many flights I did with SA.","An excellent airline but this time less tasty food","1" "2019-11-14T01:15:52-05:00","Mobile","3","review","We flew with Singapore Airlines to Australia in November from Manchester we were looking forward to the flight as we had read some good comments we have flown with many different Airlines over the years I thought that Singapore Airlines would be great we were sat in Rose 48 and the window seat was classed as an extra legroom seat there were two seats in front of us which we're also extra legroom I can honestly say that I would not be happy if I had paid for the extra legroom seat by the window the gentleman sat there was very tall and he looks really cramped and to get out of the seat you have to walk forward the passenger in front did not like this and ask the passenger beside as to not disturb him when getting up and asked if he could go pass myself and my husband this was impossible as there is no way you can walk through so the gentleman had to climb over the seat to get it back into his own seat be aware if you book row 48 and book the extra legroom seats. The food on the flight was nice but unfortunately my husband ordered a drink with his meal he ordered a beer 3 hours into the flight he asked if he could have another beer he was then told that sorry we have run out of beer this is shocking as we were only 3 hours into a 12 our flight and on the way back from Singapore to Manchester my husband did not have a meal as he was driving and wanted to get some sleep then they came round with the breakfast just before we landed by the time they got to us and several passengers behind us they have run out of breakfast and could only offer a beef noodle and did not have any alternative meals to offer anyone so my Husband did not have anything I ask for an extra bread roll this was my breakfast. During both flights I felt that the attendance did not come round as often as they do on any other fly we have been on and for most of the flight going out we were in darkness bearing in mind our flight left England at 12 lunchtime. ","Not as good as we thought ","1" "2019-11-13T21:38:00-05:00","Mobile","5","review","I’ve flown this leg multiple times and I’ve been impressed with the consistency in the service, food, and experience. The attendants never fail to impress and go out all the way to make you feel at home and to help you. I’m forever loyal to Singapore air!","13 hours of flying never felt better","1" "2019-11-13T19:33:28-05:00","Desktop","4","review","Singapore airlines says call centre bookings will cost $50. Do not use their website. Rather pay the 50$ than use the website. Their online booking timed out twice. Singapore airlines assured us that no tickets were issued. Although my account was already debited twice we used a different credit card to pay for the ticket as we had to get the tickets issued. As a result we paid for a ticket 3 times and they are only prepared to refund us one at this point in time, while investigating the second payment. The refunds might come through in 4 - 5 weeks time. So what is my beef? Their website which apparently has huge issues if you do not use Internet explorer, (according to one blog) and times out, takes your money without issuing any confirmation to you. Even the call center confirmed that no tickets were booked using the online system, yet we are now told that one did go through. (Three days later and three phone calls later). Despite asking to speak to a supervisor, we were denied and told that their policy is that the supervisor only calls back within 48 hours. Eventually I booked a Supervisor call back yesterday but until today nothing has come through. Their website messes up then THEY say that I have to prove that the money was taken from the account and they MIGHT refund me? I am sitting with a debit of over $15 000 AU in my account. It is playing havoc with my credit card. Not much help from the banks either who say that the process will take up to 3 months.","Excellent airline but beware of booking online","1" "2019-11-13T14:07:50-05:00","Desktop","5","review","Was attended by Nicole at Zurich airport when checked in. The great journey just started. She keeps us laughing with her friendliness. My best check-in experience ever. The flight is good. Stewardess are friendly and go to the extra miles to help when I needed some medicines. Food is good and flight entertainment is up todate but a bit lag when browsing. The earphone could have been better though as the sound is not crisp. I rate excellent overall because of the Nicole - the check in counter staff. Thumbs up!","Excellent as always","2" "2019-11-13T07:44:56-05:00","Mobile","5","review","It was simply a wonderful experience to fly in business class. Singapore Airlines is indeed on top. It was very impressive from the amazing crew, the meals they served and the seat itself. Wish I could fly business again with Singapore Airlines.","Amazing Business Class experience","2" "2019-11-13T04:31:45-05:00","Desktop","5","review","I have had the opportunity to fly Singaporeair on both Economy and Business Class. I was shocked when I flew Economy how respectful and wonderful the experience was. I had never experienced that type of treatment on an airline. The way Singaporeair treats its passengers should be the standard for all airlines, unfortunately it is not. We just returned from our SQ52 trip and made the decision to always try and plan our trips using Singaporeair. If you have not flown on this airline, you really need to treat yourself to this experience.","The Way All Airlines Should Be","1" "2019-11-12T23:28:59-05:00","Mobile","5","review","Flight was super, meal was excellent, staff were great. In-flight entertainment system, located on back of headrests was good. Seating was comfy, pillows and blankets was available from helpful cabin crew.","Super flight","1" "2019-11-12T23:18:34-05:00","Desktop","4","review","It was nice to be back on Singapore Airlines again for this short flight to Bangkok. Makes a nice change from all the budget airlines I've been on this year. This flight was almost full (at least in Economy it was), and I was allocated a middle seat near the front of Economy. a new B787 with a very modern entertainment system, but the new release movies weren't very inspiring. Friendly service and a reasonable quality meal. Flight arrived on time. And BKK airport was the best I've ever experienced on arrival, with only a very short queue time.","Singapore to Bangkok on SQ978","1" "2019-11-12T22:47:55-05:00","Desktop","2","review","Friday 18th October and we were flying to Singapore, from Mumbai on board Singapore Airlines flight SQ423 Our flight was due to depart 23.40 arriving in Singapore at 07.40, a scheduled flying time of 5 hours and 20 minutes. Singapore was 2 and a half hours ahead of Mumbai. We were advised of an initial 20 minute delay before push back, when this passed we were informed of an additional 30 minute delay. The aircraft actually pushed by at 01.00 and was airborne 01.25, which was 95 minutes behind schedule. This was blamed on congestion at Mumbai Airport. We were travelling in the Premium economy cabin. We were sat in seats 32 H and K. Normally the configuration in the cabin is 2 - 4 - 2, there was no seating in the middle row, for the first few rows, to make room for the staircase, which led to the upstairs area of the aircraft, an A380 800. The space underneath the stairs was used as storage cupboard space by the cabin crew, this was right beside my seat. The crew visited there on numerous occasions during the flight. This was rather irritating as the door rattled when opened and closed and a bright light shone when door opened, even worse when cabin lights were dimmed. The cabin crew were oblivious to any discomfort caused. We pre ordered our meals on line, we chose the vegetable kebab. At 02.00 the meal was served, it might have been nice but it look awful, at that time of night it was the last thing we wanted, too late to eat. So settled down and tried to sleep despite the annoying cupboard by my seat. The actual flying time was 4 hours and 50 minutes, we landed in Singapore 08.45, over an hour later than scheduled. Appreciated the extra comforts of the Premium Cabin and would use it again. However would definitely select seats towards the rear of the cabin away from the understairs cupboard. Also think we would eat at the Airport rather than have the Airline food, expected better in Premium Economy. The crew were courteous and efficient but a robotic. Have had far better experiences with Singapore Airlines than this one, overall not great.","Delayed, poor food - expected better","1" "2019-11-12T21:03:35-05:00","Mobile","4","review","I need to use a wheelchair at airports and could not fault Singapore Airlines help. They provided a person to push me through the airport to the gate. I was loaded early and helped to a seat close to the front of the aircraft. Disembarking was just as seamless. The food? Well, aircraft food is aircraft food.","Great service","1" "2019-11-12T20:08:37-05:00","Desktop","5","review","Have flown singapore a few times and never disappoints. Better service than most other airlines. friendly crew and clean planes","Amazing flight","1" "2019-11-12T17:15:50-05:00","Mobile","1","review","Flying from Paris to Singapore was fine, the aircraft was modern and reasonably comfortable, the staff were great , the food as expected...ok The second leg of Th e long haul was from Singapore to Melbourne , again the staff were great , the food as expected ...ok . The concern was with the age and comfort of the aircraft. Business class had been refurbished but economy was like something from decades ago, the aircraft was noisy, the seats were crammed in and old and tired. Maybe Singapore airlines doesn’t consider these legs important enough to run more modern aircraft. Looks like we will return to using middle eastern airlines with more modern and safer aircraft.","Old aircraft","4" "2019-11-12T17:03:36-05:00","Desktop","2","review","Very disappointed with our overnight flight from Singapore and would be hard pressed to go with them again. After take off the staff came with a tray of water, juice and white wine. I asked for something else but never received it. The staff then all disappeared until breakfast was served about 6 hours later. Supper would have been nice. This must be the he easiest roster in Singapore Airline.","Mr","1" "2019-11-12T15:54:12-05:00","Desktop","5","review","I was so greatful , it was my first time flying Singapore Airlines, it was amazing trip for me .singapore airport was so fantastic. The views and the surroundings was very clean .beautiful places. More travelerw love the ainapore airlines. The crew was so nice .","Amazing time","2" "2019-11-12T15:26:22-05:00","Desktop","1","review","I cancelled my flight to Hong Kong on 25th September 2019, and was told that refunds of my taxes will be paid within 4 to 6 weeks. The management still has not paid my refund, but the Customer Service, Amira, who answered my call insisted that the refund has been made. I asked for details, ie date bank in, so i can check with my bank, but she could not provide me any details. She told me SIA Head Office will investigate and let me know, but it has been two days but I have yet to receive any news. I called again this morning, and Amira (again!) told me to wait until the rest of the week. This is the 8th week since cancellation was made, and SIA's representative showed no urgency in attending my grievances. I then offered to forward my bank statement to the person handling my case, but Amira asked me to forward it to SIA's email instead. Um, bank statements, Cik Amira, are private and confidential. She has not been able to help me anyway, so why ask me to forward the statements to her??? I requested for the email of the person who is atending my case, and again, Amira said she would have to check and get back to me, whether I am allowed to email the person in charge. Or not. Assuming the person in charge does not want me to email him/her the statements for proof of non refunds, what becomes of my case? How do SIA actually handle customer grievances? Even if the refund amount is not big, it is still a promise made by SIA to me. SIA had broken her promise, and thus broken my trust in this so-called esteemed airlines.","Unhelpful and leaving me in a limbo","2" "2019-11-12T14:14:56-05:00","Mobile","4","review","This is my Airline of choice because of its pure Service with a smile, from cleanliness to the amenities. Food is just normal. The warm welcome makes me feel comfortable. However, a bit of disappointment due to my seat request. Though, it was granted but I was at the last row in the tail side which makes me feel groggy throughout the flight. ","Pure Experience ","1" "2019-11-12T12:01:03-05:00","Desktop","4","review","We booked from Paris Charles de Gaulle even though we had to fly Glasgow/London/CDG (with BA which was fine) for our flight with Singapore Airlines to Sydney via Singapore as the price for business class was so very much less than from any other European airport and, being retired, we had the time. I have to say that the only downside was having to spend hours in the absolutely dire and awfully depressing Charles de Gaulle airport. The Singapore Airlines flights were fine though the Boeing 777 Paris/Singapore leg was uncomfortable for two reasons: the NOISE and the business class seats. Those seats are wide but you need to be contortionist to fit your feet into the foot area in all positions other than fully flat. The A380 flight Singapore/Sydney was much quieter but again the strangely configured seat. In the seats you eat at an angle and watch the huge TV screen at an angle. And it is not possible to have a slight but comfortable decline and the foot rest fully up. We pre-ordered from the extensive menu for all the main dishes we wanted and I enjoyed them all not least the Lobster Thermidor. Wines were good. The TV/film selection was excellent. And throughout the service was wonderful. The business class lounge was very comfortable and pleasant at Changi but the shared lounge at CDG was cramped, too busy, uncomfortable and offered a poor choice of refreshments. Transfers at Changi were a joy.","Good service, good pre-booked meals but uncomfortable business class seats.","1" "2019-11-12T09:27:05-05:00","Mobile","5","review","We flew from South Africa to China, on Singapore airlines. I am very tall but even in economy class I had plenty of legroom. The food was very good and in-flight service was excellent.","World Class Airline","2" "2019-11-12T05:52:49-05:00","Mobile","1","review","I like to be 100% honest with my reviews and so I’ll continue with that here, we left Adelaide at 10.30am flight number SQ278. The food was diabolical, after dinner, which was just about edible, they came around with sandwiches. There was chicken or cheese, I chose cheese. You can see from the photo I took earlier today, that you genuinely wouldn’t feed that to your dog. I pressed the button to call the flight attendant and after 15 minutes nobody came, eventually someone passed by so I stopped her and said, What is this button for? I was pointing at flight attendant call button, she said, ‘That tells us that you want us’. I said, ‘Well impressed it 20 minutes ago and nobody has arrived still’. I said, ‘Can you get whoever’s in charge please?’ A man turned up and I showed him my sandwich, he looked shocked, I said, ‘Thats was what I was given, would you eat it?’ He immediately said, ‘No!’ I thought well why give it to me then? He offered me the chicken one as a replacement but I was to scared to even look at it so I declined the offer. We got on the second plane from Singapore to go chi Minh and my dinner looked like baby food, I believe It was suppose to be chicken and mash potato, I think. I showed the flight attendant the picture I took of it (as the other attendant had taken it away) and she again looked shocked, she laughed at my baby food description but again agreed. I’ve also included the photo for you to see. The flight itself the single most bumpy flight we’ve ever experienced and we almost threw up twice. After complaining about the food I asked for the email for the head office, which the lady said she would go and get for me, she never came back. For the last 5 years we’ve only ever used Emirates but after seeing Singapore where apparently ranked number 2 in the world (above emirates) we thought we would try them and that was the last time we will ever make that mistake. I would very strongly advise against booking with Singapore airlines, it was a terrible waste of money, poor journey, poor service and useless staff. never again.","Terrible from start to finish","7" "2019-11-12T04:12:00-05:00","Desktop","5","review","The best of the best, I love travelling with Singapore Airlines. We boarded Sunday late, 10th November. A broken part and a few hours later waiting for take off, the Captain gave us the bad news. No part, no flight. They managed to disembark some 900 passengers, get them back through customs, into a car, and into a five star hotel no less, in an hour. So efficient, so professional. We were so impressed. I felt for the Captain and the staff, they managed the situation and passengers so well. Five stars all the way Singapore Airlines. Thank you. I would also like to thank the two customs officers in Delhi airport, wow efficient. Great service all round.","Cancelled flight Sunday 10th of November #409","1" "2019-11-12T00:58:23-05:00","Desktop","5","review","Generally, living in Dubai, I tend to fly Emirates a lot, this was my first time flying with Singapore Airlines and if I can I will not fly a different airline ever again! Granted, I was in Business class so of course that is generally good, but this was by far the best flight I have ever taken! The seats are spacious and comfy, the food was wonderful, the selection of tv entertainment, games and music was awesome but the most incredible thing I would like to mention is about the CREW MEMBERS! Oh they were so fantastic, friendly, attentive, smart, eloquent, polite, helpful, professional but also fun! I had such an amazing flight! We were just treated with such care and attention it was incredible. Amongst those I would like to personally thank from the bottom of my heart are; FSS Shanelle Lo (ABSOLUTELY WONDERFUL WOW!) FSS Yong Wen Xin CSS Winnie Teng FS Ho Jin WAI FSS Tan Qui Li FSS Sheera I hope that by writing this they all get the recognition and praise that they deserve, absolutely 10/10. I can not wait to fly with Singapore airlines again in the very near future. On the way back from Japan, I would also like to like FSS Siti Nuraisyah and Binte Sukerman because they looked after us like no other also. ABSOLUTELY WONDERFUL THANK YOU VERY VERY VERY MUCH","Absolutely Outstanding Service & Quality","2" "2019-11-11T23:15:23-05:00","Mobile","4","review","Great flight on the A350 from Manchester to Singapore, friendly crew good food and plenty of snacks available and drinks if you asked the crew. The second flight from Singapore to Melbourne was ok the A380 very dated now and the leg room was quite tight. However as the flight was only 6 and half hours, Singapore would still my preference when flying to Australia and I hope to book with them again next year.","Would d definitely book again","1" "2019-11-11T18:57:52-05:00","Mobile","4","review","Our favourite airline if possible. Cabin staff were as always attentive and courteous. Food was excellent. The only downside was the quality of the seating which comprised approximately 35mm of a hard rubber on a steel frame with an external covering. Not too comfortable for a long haul flight.","Excellent service ","4" "2019-11-11T06:45:12-05:00","Desktop","5","review","Check in was easy. Boarding was convenient thogh it seems a number of passengers did not follow the group when boarding. I boarded as soon as our group was called but a number of passengers in seats next to and in front of me were occupied alreday. Inflight service was superb.","Superb flight","3" "2019-11-11T01:23:52-05:00","Mobile","5","review","Very good experience of this airline. Clean and comfortable, great service. Friendly, helpful staff. Highly recommend.","Excellent airline","2" "2019-11-10T20:50:49-05:00","Desktop","3","review","We flew at 1am in the morning from Tullamarine to Singapore. The plane was very tired and shabby. There was four in my group and one of the tables was only attached on one side so it just fell on to the persons knee. The food was just ok and as we had heard that they were the number 1 airline, so our expectations were very high. We were overall disappointed and will not fly them again.","Very disappointed","2" "2019-11-10T20:40:39-05:00","Desktop","1","review","Airbus A350 economy seats the hardest and most uncomfortable I have ever had to sit in. If Singapore Airlines staff read this, I suggest they travel economy on an A350 and see for themselves. Of course, when they travel, they fly premium or business so would have no idea. I will never in future travel on a flight using A350","A350 uncomfortable seats","3" "2019-11-10T20:38:04-05:00","Mobile","3","review","We had a group of people (20 people) and all flights from JHB, Singapore to Phuket , also all flights back from Phuket, Singapore to Jhb were delayed and one flight even canceled and joined with a later flight.","Dissapointed","4" "2019-11-10T15:58:07-05:00","Mobile","2","review","I've flown premium economy a number of times on a number of different airlines but this was the first time with Singapore. I was bitterly disappointed with the food and service when compared to Qantas and BA. Plastic cups, no pre departure drinks, no white linen , and economy food at best. I will not pay for PE again with Singapore.","Surpringly poor from Singapore Airlines","1" "2019-11-10T13:54:13-05:00","Mobile","4","review","The service in business class is still excellent, from the moment you enter the cabin to leaving. I would say the only thing that could be improved is the selection of films on offer. The seat was comfortable and wide, food tasty and a good choice available with a decent wine, overall a good experience.","Still good","1" "2019-11-10T11:11:07-05:00","Desktop","5","review","Our flight was broken at Singapore as we changed planes for the final lap to Melbourne. Nevertheless the 380 plane was our dream flight from Copenhagen. The crewwere so attwntive, the food was exceptional, the level of comfort was top class. This flight certainlt set the bar high for our future travels.","Fly with confidence","3" "2019-11-10T10:38:38-05:00","Desktop","5","review","Good flight took slk air to phuket all,flights in time no waiting very good food good no problems at all","Good flight","3" "2019-11-10T10:14:04-05:00","Desktop","5","review","Singapore airlines is a very polished airline up there with best. The female staff are dressed beautifully in their original uniforms, from when I remember from the 1980’s. They are polite and attentive. Just one hiccup was check in at Delhi airport. There was a quite a long queue, suddenly a staff member, stopped us where we were in the queue and told us we could go to another check in point to ease the congestion. Of course we were at the front and all the people behind us hurriedly marched along and got there in front of us! Hmmm,, disadvantaged, seeing as we were up the front originally. Then a woman in front of us was with her two young sons, held us all up for up to 40 minutes as she decided to upgrade to business while checking in. We were furious and called the manager, she wasn’t too apologetic about it. Only explained the reason, which we guessed anyway.","Excellent service","1" "2019-11-10T09:34:21-05:00","Desktop","5","review","I try a lot of Airlines but Singapore is my favorit , Always the Best service, realy Nice staff, and Always on time. ","Always the best","1" "2019-11-10T08:43:49-05:00","Desktop","5","review","This was the longest leg in our flight back to Australia and the plane was at capacity. The staff were amazing! They demonstrated patience and good humour with all the passengers on the plane and this helped overcome the long hours aboard. Food was first class and the best airline meals I had tasted in a while. Fresh water was constantly offered to keep passengers hydrated.","Staff were wonderful!","2" "2019-11-10T08:10:50-05:00","Mobile","5","review","For someone like me who dislikes flying due to fear of it, flying with Singapore airlines gives me that calm. Knowing they have good standards for safety and try to do great service and their efficiency in Check-ins takes away the anxiety. Cleanliness is super thumbs up!","Trusted airline","1" "2019-11-10T08:09:07-05:00","Desktop","5","review","there is little to say, if it is perfect! from the ground staff who worked very polite and forward-looking, thank you again for that. that's how it went on board. the flight was great, the seats were great, the food was great! the transaction in Singapore for connecting flight great! yes they are still the very good airlines! SingaporeAir! 🙏","Eine der besten Fluggesellschaften","1" "2019-11-09T22:57:49-05:00","Desktop","5","review","This was our 1st time flying with Singapore airlines, we were flying from Manchester UK transiting to New Zealand via Singapore and flew on Airbus A350-900. Our experience far exceeded our expectations, from initial check in, cabin crew and aircraft itself. Check in was flawless and took place with ease. Flight departure was on time and so was arrival at transit destination, flight time was 14hrs. Cabin crew were very attentive, but no overly so (they got the balance just right), each one was immaculately dressed and presented themselves professionally and contributed so much towards the overall trip. The aircraft itself was excellent, from the on board entertainment system, seat comfort and cleanliness; we travelled in Economy class therefore you could always do with some extra leg room! Food was plentiful and to be fair, very enjoyable and was frequent enough with enough choice available at each sitting. Cannot write review on Singapore Airlines without mentioning Changi Airport, one word, amazing. Next time we decide to fly long haul, Singapore Airlines will definitely be our airline of choice.","Excellent Experience on A350-900","3" "2019-11-09T19:37:51-05:00","Desktop","4","review","I was the oh-so-unbelievably-lucky recipient of a complimentary upgrade from PE to Business class on the second and last leg of my flight back to Christchurch from Singapore having left Zurich on the first leg. I had developed an embarrassing cough (must be the thought of my 6 week vacation coming to an end) and was struggling with the stress of the long journey home and the upgrade was perfectly timed. SIA, thank you for the experience for which I am most grateful. Once on board, champagne was offered but my rational mind required that I make do with hot water in an attempt to ease my coughing. My seat was 18F and backed directly onto the galley but that did not bother me one single iota. I observed some attendants appeared to be under pressure to complete tasks within a set time frame and their hurried manner up and down the aisle in the initial stages (after take off was completed) was slightly disconcerting. I did not feel very relaxed then in spite of my comfortable space but this soon settled once tasks were obviously completed with the rest of the flight simply brilliant. The airbag seatbelt is not my favorite seatbelt due to its weight and bulk but I was too excited to care. The leather seat was deliciously wide and deep and I sank gratefully into it. It was extremely comfortable. I could put my legs up and stretch out completely. Yes, I played with the various seat controls and as I did so, my level of comfort increased as the recline angle changed and the base of the seat came up smoothly and quietly. The tray was not noticeable as it resided within the side compartment and was released (pops up) by pushing the ""tray door"" down. You had to manually pull it out but most times, the cabin attendant did this for me. There is a storage area near the headrest where you could put your phone etc. USB ports were located here too and are concealed. There is a small permanent tray for your champagne or, in my case, hot water by the monitor. You had your own adjustable personal reading lights. Dinner service was thoroughly fabulous, the care and attention I experienced was not unlike any Michelin starred silver service restaurant. Cabin attendants were extremely attentive and personable the entire flight. What a joy it was for me to experience this class of travel especially when I was sadly heading home after a long vacation. The food kept being served up and I felt I was back in Italy with its fabulous never ending meal structure of aperitivo, antipasto, primi, secondi, contorni, insalata, formaggi, frutta, dolci, caffe and digestivo. I was in foodie heaven. I was going to pass on the dolci (dessert) as I was quite quite full by then but was told it was very good and that was the end of my feeble objection to more food being placed on my white cloth covered tray. It was an incredible feast and I was very full but definitely in a happy place. There is ample room for you to shift positions in your reclined seat and made a long overnight night trip extremely painless. Slippers and socks were provided as were eye masks. Due to my incessant coughing (which I tried really hard to muffle), I could not experience the lie flat bed as I had to nap sitting up to ease the airways. I requested a refill of hot water after dinner service and, I must say, the consistently attentive attendant kept my hot water hot throughout the night refilling it after a certain time had passed as I drifted in and out of sleep. This was without any prompting from me and genuinely reflects the airline's slogan ""A Great Way To Fly - Thoughtful service that goes the extra mile."" Thank you for your care and thoughtfulness. Business class, its service and comfort level is a different kettle of fish altogether and is an experience you should allow yourself to indulge in at least once, if not a few times, in your life.","BUSINESS CLASS ON THE A350-900 SINGAPORE TO CHRISTCHURCH","2" "2019-11-09T19:08:57-05:00","Desktop","1","review","I paid for Premium Economy with Singapore Airlines and get told that I'm no long with Singapore Airline and have been instead moved to Scoot (the worst and most disgusting airline I've ever flown) without any compensation. I intentionally pick Singapore Airlines because of its service and reputation. I am utterly disgusted with Singapore Airlines. I will never never ever fly with them or Scoot again. Avoid both Singapore and Scoot at all cost.","Fraudulent Rip Off Airline","4" "2019-11-09T16:30:38-05:00","Desktop","4","review","Having not had a remarkable trip on my first leg with this airline in PE class on the A350-900, I was slightly hesitant heading towards the second leg but knew it would be better as it was an A380-900, one of my favourite planes. I was very contented and had a reasonable 12 hour 50 minute flight experience. The wider body aircraft made everything seem roomier. I was in Seat 32H which meant there were no passengers across the aisle but a storage unit. My only mini gripe was that, as this was a night flight (flight was at 1.25am), the crew had frequent access to this unit through the night. I do not sleep well anyway on night flights so it was not as if they woke me but it did detract from a peaceful time. However, I would rather have this than a lit up TV screens from passengers across the aisle who watched TV all night. The window seat next to me may be a better choice for some and I noticed there was quite a bit of space between the seat and the window. My seat felt spacious and there was a cubby hole by the side - useful for laptops, drink bottles, books. There were 2 usb ports, one by seat and other below the monitor. I thought the TV controls were less sophisticated than the A350 I was on the first leg but am I showing my tech ignorance here to all and sundry? Seat 31 (in front) had fabulous leg space (and yes, I was eating my heart out) but watch out if a baby is next to you! So too, Seat 33, but then again a baby might detract somewhat. The PE cabin has its own (single) toilet but there were some problems with the tap/water supply on my flight and a temporary solution in the form of a bottle was used for washing hands. The service was much improved, as I had reasonably expected. I received special attention from an attendant and that is always welcome as were the double packs of mixed nuts to boot. (I had earlier waxed lyrical about them.) It goes without saying but the right personality in the hospitality industry is crucial. I had also, pre-flight, exercised the option to Book a Cook and enjoyed my choice of dinner. Sadly, there was no access to the spacious area at the bottom of the stairs as it was curtained off. (I was 2 rows back from that area.) It would have been nice to stretch out like I was able to years ago on Emirates and I was travelling in Economy class then. All in all, I enjoyed my flight though it would have been nicer to travel in the daytime - night flights do not appeal to me very much but PE class on SIA's A380-800 made for a far more enjoyable flight experience. In reality, you still arrive slightly jaded but a smile will still escape your lips.","PE class Singapore to Zurich on the A380-800","1" "2019-11-09T13:21:12-05:00","Desktop","5","review","We departed 10 minutes late due to traffic on the runway but that’s manageable. We’re on business class and wow....the plane is soooo big and very modern. Its a boing plane. Biggest toilet I have ever seen. Compared to other airlines Singapore airlines is about $300 plus more expensive. But if you want excellent service and quality food Singapore airlines is unbeatable.","4 day vacation to Singapore","2" "2019-11-09T13:08:20-05:00","Desktop","2","review","We fly SQ from Sydney to Singapore and then changed to Lufthansa in Premium Economy and the difference was night to day! LH was everything it was supposed to be while Singapore was 3rd class. Then on the return from Munich via Singapore to Sydney my heart dropped when I found out Lufthansa has a code share with Singapore and we ended up with them All the way to Sydney. It was awful Singapore does not like/care about anyone in premium economy and made it obvious! Do not fly Singapore airlines if you want this class of travel because they do not give it instead you get uneatable food, share toilets with about 50/60 passengers, not screening off the section and economy passengers go up and down the premium economy aisles as they wish. On our flight into Syd some economy passengers even got off the plane before us as we were held back for some unknown reason.","Our flying experience with Singapore Airlines from Syd in Sept to & returning to Sydney in Oct from Munich","1" "2019-11-09T11:40:09-05:00","Desktop","4","review","First time flying Singapore Airlines from LAX to Singapore and back. Overall, had a good trip. I am 6’1” / 250 lbs and found the seats comfortable with plenty of legroom, even in the non- bulkhead seats. When booking, be aware the child bassinets are located in the bulkhead rows. So if you’re looking for a little extra legroom, you will likely have to sit next to a family with children. Just something to consider. The food was good, and it was nice being able to choose my meals prior to the flight through the Singapore Airlines app. There were plenty of selections to choose from, and the staff was always offering extra sandwiches or personal pizzas in flight. The plane was clean, including the lavatories. I assume they are checked regularly as there was always a full mouthwash and hand towel dispenser when I visited them. All the staff were friendly and attentive. I requested socks and an extra pillow during my flight, and they were provided almost immediately. In flight entertainment was pretty standard compared to other airlines. However, I did notice the number of new releases was lacking compared to other airlines I have flown. Not a deal killer though. If I had one suggestion, I wish the beverage cart would have passed through more often. Luckily the two seats next to me were empty, so I chugged their bottled water as well.","LAX - Singapore","2" "2019-11-09T11:39:21-05:00","Mobile","3","review","I heard and research lots of reviews how wonderful Singapore Airline was... really looking forward to the long flight and experience with this airline to Singapore from Auckland. However it’s a real disappointment for premium economy class from the seats, space, foods, entertainment (on the way out my entertainment facilities was not working) and even services from attendants (no one come at all when I have rang the bell for 45mins) just all could conclude with one word “disappointed”","Disappointment","2" "2019-11-09T11:00:39-05:00","Desktop","3","review","Our flight into Singapore was delayed and we missed our Air New Zealand connection to Auckland. Rebooked direct to Christchurch on Singapore Airlines in Premium Economy. Staff on the flight were great as usual but the seats were just economy with leather covering. The food also was nothing startling. First time Premium Economy with Singapore and not the best experience.","Average experience.","1" "2019-11-09T04:56:31-05:00","Mobile","5","review","What a difference from the other airlines. More space, better food, incredible staff, great entertainment. If you ever get the opportunity to fly with them, you will not regret your decision.","What a superb airline.","2" "2019-11-09T03:33:31-05:00","Desktop","5","review","Singapore Airlines has as always outdone themselves. I have flown with them a few times now and the service is excellent! From the cabin crew to cleanliness, service, food and just general on board conduct this airline is awesome! To me the basic things matter when flying but Singapore always tick those boxes. I am yet to get a tired, overworked flight attendant even after a gruelling 7-9 hour flight. Passengers are always greeted with a smile, assisted with passion and grace and attended to in the best way. The food, thought some might say is average, is actually very tasty. The vegetarian meals I always opt for is far above in both taste and presentation of other airlines. Keep it up SA!","Amazing experience","2" "2019-11-08T21:32:18-05:00","Desktop","3","review","Singapore Airlines used to rightfully be a favourite when it came to travel. However in recent years it's economy cabin is no competition to other incredible airlines such as Emirates and Qatar. It is easily the most expensive airline in the world while it has been evident through the years that their service and aircraft designs are strongly lacking. Although we flew on a newer aircraft this time, leg room was extremely tight - I couldn't put my chair back in fear that the parent and child in the seat behind would not be able to move or even eat. I just feel their services continue to downgrade, for example, the change of ear pieces for entertainment. SEVERAL years ago they used to offer a decent headset for in-flight entertainment, however now all that you are provided with is cheap earphones that do not even stay in the ear cavity due to poor design. A few years ago we changed our go-to airline to Emirates and within the first flight itself, you will be able to notice immediate upgrades in terms of comfort and overall services.","Deteriorating airline","3" "2019-11-08T15:59:39-05:00","Mobile","4","review","The Singapore Airlines 787 10 Regional business class product is a good comfortable experience and the The aircraft features 36 Business Class seats in a single cabin with seats configured 1-2-1 layout all with direct isle access. The curved shell design with a staggered layout offers privacy comfort and functionality and   there is an 18-inch HD monitor, the tray table slides out in half and then unfolds to full size. There is also a compartment with a sliding door which is open upon boarding and houses the noise-cancelling headphones and dining menu. There is plenty of legroom with a little shelf underneath where you put your legs oh, so you can stow a bag for easy access. The business class product has a 20 inch wide seat, which is narrower than the older products however both  armrests can be lowered to add 6 inches extra width when you’re ready to sleep or if you just need extra room. You're offered a glass of champagne or juice prior to take off and the cabin is fitted with soft mood lighting. In cost cutting exercises as with most Airlines now that do not provide amenity kits on short-haul International flights. The entertainment system is with and I say an inch LCD screen with a good selection of entertainment, however unfortunately they do not provide live feed tial cameras. The 787-10 Dreamliner is a modern comfortable quiet fuel efficient aircraft and the Singapore Airlines Regional business class product is a pleasant and comfortable design. There in-flight service is excellent and I would have no problem recommending this product","Singapore Airlines Regional Business Class 787 10 ","1" "2019-11-08T15:34:49-05:00","Mobile","2","review","This flight from Singapore to Bali was on the old A330. The aircraft itself was really showing it's age & signs of wear and tear. The service on the Singapore Airlines flight was the usual high standard of friendly efficient service, however the aircraft is old and the seats of getting uncomfortable and Singapore Airlines really need to look at a that refitting these or replacing these older aircraft. Buy I using the set of 787-10 on this route which is a much more pleasant enjoyable flight experience","Old A330 aircraft needs refitting or replacement","1" "2019-11-08T11:35:49-05:00","Desktop","4","review","All flights were on time so no problems with connections.Space verwezen chairs was ok for me(i m not that big), food was not that great,was expecting more.Crew was friendly. Luggage didn’t arrive on time,they brought it the next day but had to wait till 3pm @our appartement to get it,altough got 150$pp cash for delayed luggage.","Generally good experience","1" "2019-11-08T07:59:13-05:00","Desktop","4","review","Our first time using this airline. The seats were comfortable, with a wide range of inflight entertainment. The on-board meal selection was very good with ample choice of accompanying drinks (both alcoholic, and non-alcoholic). The cabin crew were very attentive and efficient. All-in-all an enjoyable experirnce.","Enjoyable experience","2" "2019-11-08T05:42:55-05:00","Desktop","4","review","Checkin online easy and available 48 hours before rather than other airlines 24 hours before. Flight on time, actually arrived 30 minutes early at Heathrow, Staff were great (and generous with the wine!). Inflight entertainment sound was awful and not worth listening to music (but probably no worse that other airlines where it is equally awful?) Only real problem was that one of the special meals was tasteless pasta and overcooked veg, so bad we couldn't eat it!","Everything good except the food!","2" "2019-11-08T05:18:10-05:00","Mobile","5","review","I flew on SQ’s overnight flight from Sydney via Canberra. It was on the 777 in the First seats. The service was great, and the crew were very attentive and they made sure that we were all taken care of. I ordered from the book the cook menu and the dish was amazing. The most amazing thing was getting ready to sleep and while I was getting ready for that, they had prepared the bed. This was also the case when I woke up and they had made the seat back while I was getting changed in the morning. I’ve flown business class previously and found this to be amazing, but getting into first class was an experience to remember!","What an experience!","3" "2019-11-08T02:13:26-05:00","Desktop","3","review","Very average airline these days. Nothing exciting or unique except their own adverts claiming to be the best in the world. Granted, this was an economy class experience, but on an A380, its usually still a nice ride. The entertainment was not special, more old films than new, the seats were a bit shabby looking and not very clean, the food was really poor. And the online check-in was so complicated I had to abandon it. It seems it couldn't cope with a partner airline being the first flight, but not sure why it was so difficult. The airport has lost its shine too. Disappointing. In this era when customers have so many choices, and when people fly regularly like I do, airlines need to work a bit harder to gain customer loyalty.","Once the best in the skies, now very average","2" "2019-11-07T23:43:05-05:00","Mobile","4","review","Our two flights from Colombo to Singapore to Sydney went very smoothly- first time ever slept around 3 hours - great service from Singapore Airlines but food below average","Relaxing trip from Colombo to Sydney","1" "2019-11-07T20:50:19-05:00","Desktop","5","review","Very good amenities compared to the economy class of Indian brands, plus worth mentioning satisfactory service by the cabin crew. Truly value for money flight","Nice service by cabin crew","2" "2019-11-07T19:30:20-05:00","Desktop","3","review","I thought I loved Singapore airlines and it seemed okay (not great) when I flew from Sydney to Colombo. But then I had the rudest experience when I travelled back to Australia. The air hostess (the ones in my cabin) were pretty rude. It's like they just want to get their job done and they don't care about the people. I've travelled a lot on different airlines and Ive never been treated so rudely. For a five star airline, they should be better or equally good than Qatar or Emirates. But NO!! They barely offer water to people. And this time, they ran out of food! I wanted the chicken as i do not eat beef and they wanted me to have the beef and when i said i can't. They took a long time (everyone else had finished eating) to find me some fish meal that wasn't even on the menu. ( However, I must admit that the food is good. Not as great as Emirates. but still good.). But I was grateful. However, that nice gesture didn't last for long. I literally opened my food to eat and the air hostess just dumps an ice cream (magnum) on my tray. I looked at her shocked. Everyone else was happy to get theirs, but I had only begun (not even) eating! I had to gobble my food as i was starving and eat the melting ice cream! In comparison, Emirates has a food bar for long flights like these at the back and also, ice cream is served not as a dessert but as a snack later on for those people who are awake and cant sleep. They walk around with water and juice trays so that anyone can keep themselves hydrated! But here, I have to go after them a hundred times! And on this very flight the air hostess serving me just took the cup in which there was apple juice remaining and poured me water. I took it from her as i was sick of begging for water. I had apple juice mixed water to quench my thirst and keep hydrated. I told myself that's just how rude they are and ended the rest of my flight. I also asked them for water when leaving the aircraft and they hesitated and made me stay the whole time until everyone left to get me the water (which was also a very small cup). I've asked for water in Qatar and Emirates flights while leaving and they've been nothing but happy to serve me and send me off happily with a bottle! Either this airlines is stingy for water or they don't want many people using the toilets or they're just plain rude. On a good note, I must say the flight is comfortable and good. And the food is acceptably good. I'd ask everyone who loves staying hydrated on flights to make sure they fill up their own water bottles!","Rude treatment on flight! (Food and Water Trouble)","1" "2019-11-07T18:16:36-05:00","Desktop","4","review","We have flown Singapore Airlines for many years in economy and premium economy and the experience had always been positive. In the past two years we have flown business class with other airlines such as Emirates, Qantas, and Finnair. On a recent return trip to Japan we thought we would treat ourselves to business class with Singapore Airlines, and had looked forward to expected top service and meals, however we found all four legs of the journey to be a disappointment. Service was inconsistent across all flights. For example I was sitting in the seat beside my wife but each being served by a different crew member. Although we had ordered exactly the same breakfast meal she was offered items such a croissants and yoghurt which were never offered to me, and some time later I was offered drink service but she was not.On the return Singapore to Brisbane daylight flight the cabin crew served the meals and then disappeared. Only once on the four flights were drinks offered outside of meal times. Other small inconsistencies were things such as bottled water. On some flights a bottle of water was waiting at your seat when you boarded and on others, crew would come around distributing bottled water just before the end of the flight. On the plus side the seats were comfortable allowing good sleep, and the entertainment system was excellent. Of all the four airlines we have flown business class in the last two years, I would rate Singapore Airlines last, which was unexpected given previous good experience in their Premium economy over the last few years.","Disappointing Business Class","2" "2019-11-07T17:48:58-05:00","Mobile","5","review","It was night journey and from Check-in to arrival everything went excellent as per schedule. Food on board was good. Service was good. Weather was not friendly for long time. Entertainment was also good. Great value for money...","Nice flight with good leg space","1" "2019-11-07T17:11:35-05:00","Desktop","5","review","My first time flying w Singapore airlines was exceptional The staff were welcoming and were attentive if there was any special requests great service and the extra leg room was a bonus Very impressed with Singapore","professional airline","2" "2019-11-07T15:49:17-05:00","Desktop","5","review","I m one of Singapore Airline's customer. i enjoy everytime i travel with Singapore Airline. Actually i have Claustrophobia so i prefer to choose big cabin for travelling. i enjoy watching show with private screen on board that can make me forget about airsick. I saw beer serve on board but i m not fan of alcoholic beverage. i bought ticket with almost 50% discount during promotion season and i guessed it's definitely worth for the price. u can choose more flight timing mix together with silk air for flight if u r travel from singapore but i m not sure for other countries.","I feel like at home while travel","2" "2019-11-07T14:13:47-05:00","Desktop","4","review","The flight was good there were no delays quick check in Some food and drinks are not always available also the meals on the menu are short and you have to take what they have. Some flight attendant don’t like people coming in the kitchen to ask for snacks","Singapore flight","3" "2019-11-07T13:09:27-05:00","Desktop","5","review","Excellent service from the moment I boarded the plane, Very helpful and welcoming staff. Great service, tasty meals and plentiful. Inflght service very good. Will continue to fly with Singapore Airlines.","Trip to Rome with Singapore Airlines","1" "2019-11-07T12:36:11-05:00","Mobile","5","review","I flew from Heathrow to Melbourne via Singapore and was extremely impressed with everything! The ground staff, crew, food quality, seat and priority baggage were all excellent. I would highly recommend travelling Premium Economy as the extra space, food options and smaller cabin are all great. The noise cancelling headphones were a great benefit too. The staff couldn’t do enough for you and always with a smile. I’m looking forward to my next flight already!","Fantastic all around!","2" "2019-11-07T07:31:11-05:00","Desktop","5","review","The flight to Bali was short but it was a pleasant one. The cabin crew were friendly and work hard to serve meals to all the passengers during the flight. The seat was a bit uncomfortable with very little legroom. It was easy to check in using the Singapore Airline App. It was reassuring to receive a reminder to check in 24 hours before the flight and to check in online using the App on the phone. I choose and paid for my seat in advance as I heard some horror story of hand luggage place away from designated seat if not booked in advance. Tickets are more expensive that other airlines but I think it is worth it for the services.","Short Flight still Excellent Services","2" "2019-11-07T06:57:20-05:00","Desktop","5","review","I took an epic holidays in August and September this year. I flew to Singapore for three nights, then to Kuala Lumpur for 3 nights, then to Bali for eight nights and back to Singapore for another six nights before returning to London. Wow what a trip! It was an amazing and memorable holidays. It was therefore very important to choose the right Airline for this trip. It was pretty easy to book Singapore Airline on line and pay extra to choose my seat in advance before getting to the airport. It was also easy to check in by using the Singapore Airline App. I would recommend downloading the app even for one flight. Dropping luggages at the counter were very easy by using the automated facilities at the Heathrow airport. There were staffs at hand in case of any difficulties with tagging the luggages. The flight was full and left more or less on time. The cabin crew were friendly and helpful during the flight. The food was very good and the services were excellent. I found the seat a bit uncomfortable after such a long journey (12hours). Lack of leg room did not help. Yeah, will fly Singapore airline again.","Good Flight and Excellent Services","2" "2019-11-07T06:27:51-05:00","Desktop","4","review","We booked a connecting flight from Kuala Lumpur (operated by silkair) to Singapore then to Narita. Suprisingly the price is one of the cheapest among all airlines(including budget airlines like AirAsia) to Tokyo! Overall experience was good, great seat, great service, great food. The only strange things is that the connecting time is absolutely short (55 minutes). Our flight from KL delayed, hence when we reached Singapore, the staffs there were hurrying us and guide us to the terminal (they are helpful though). On the way to the terminal, they told us that our baggage may not make it to Tokyo with our flight. If worst case happened, we need to report to the lost and found at Tokyo airport...We were a bit worried and curious on our flight to Tokyo. At the end, luckily our luggage make it to Tokyo with us. but it raise some questions from us: 1. If they already knew the timing is super tight (after some times I knew that the flight from KL has a record of delay frequently), why they still promote this route on their website? shouldn't they make some changes to the flight schedule? 2.I only experience baggage delay with other budget airlines. So I guess Singapore Airlines should do better than that, rather than telling all the transit passengers that our baggage may be delayed. Anyway, we will still choose this airline in the future for the good service and wonderful flight experience.","Overall is good but a bit strange","1" "2019-11-07T05:45:38-05:00","Desktop","5","review","I found the staff outstanding and went beyond their duty. I was on a special keto diet and the closet meal was a diabetic meal. This unfortunately was not suitable food. The staff tried very hard to give me appropriate food suitable for my diet.","Excellent service","1" "2019-11-06T23:28:45-05:00","Mobile","5","review","Singapore airlines are great to travel in the hostess are pleasant & friendly good food & plenty of drinks would recommend Singapore airlines a to anyone.They are on time & very efficient could or fault the airline.","Great Airline ","1" "2019-11-06T22:54:52-05:00","Desktop","4","review","First flight from Manchester to Singapore was great with touch screen TVs and all the mod cons, the second flight not so good in a much older plane with older TVs that had the old fashioned pull out remotes, seats not as comfy too but overall can’t complain, definitely trailing Emirates as my favourite now though. The last time I made this journey five years ago the WiFi was $1 U.S dollar per flight but now you have to buy packages and the food wasn’t as good either. Would still use them but am going back in March and have chosen Emirates this time.","Not as good as it used to be","2" "2019-11-06T22:43:10-05:00","Desktop","2","review","My trip with Singapore Airlines-SQ (business class) from Jakarta transit 1 hour in Singapore to Pudong, when check in i already make sure that luggage will directly transfer to Pudong. Arrived Pudong, i couldn’t found my luggage, then i came to Information desk and staff said that my luggage was left in Singapore, and they would bring it with the last SQ flight tonight, but because i was staying at hotel around 3,5 hour from Shanghai, my luggage would be received within 2 days..... can not believe that! very disappointing. How come such a big airlines had bad service ?!. I really helped by the hotel staff and driver where i stay with their quick response and coordination they could deliver my luggage from Pudong Airport to my room hotel early morning. I hope case like this become lessons learned for SQ to improve their service in future.","Missing luggage","1" "2019-11-06T19:08:16-05:00","Desktop","5","review","Left Canberra around 2300 and arrived in Singapore around 0530 Singapore time and had a stopover of about 3 hours. This was very relaxing and stress free. Arrived in London at about 1530 UK time refreshed and able to access accomadation without any hassles. The return trip via Singapore left Singapore morning to Sydney with about a 1 hour stopover then to Canberra arriving about 2030. For anyone and any class of travel I highly recommend this route (especially if heading to UK). As per usual service and attention to passenger comfort was first class.","Great service to and from Canberra via Sydney","2" "2019-11-06T17:55:17-05:00","Mobile","5","review","Having travelled from London four days earlier, and feeling unwell on that flight decided to upgrade to business for a lie flat seat. We were on the new A350-900 so excellent sears and service. Had very strong tail wind so did the flight in a mere eight hours and thirty minutes! We arrived a good one hour ahead of schedule. Great way to fly if you can afford it. Cost of the upgrade was £500.00.","Upgraded from Premium Economy","2" "2019-11-06T16:22:48-05:00","Desktop","5","review","Thanks to SQ customer service staff for their quick response, as I had to cancel a trip due to a family emergency. The full refund for the air tickets was done within 3 working days from my call on Sunday. Thank you!","Fast response from customer service","3" "2019-11-06T15:42:59-05:00","Mobile","5","review","My third holiday this year to Asia and again I only want to fly with Singapore airlines. I always like to pay a little bit extra to get the baggage, entertainment and food included. The staff are always smiling and helpful, a credit to Singapore airlines. I'm a nervous flyer who suffers from anxiety in general so I need to feel comfortable in my surroundings. I never feel anything but comfortable flying with Singapore. Food was delicious as usual and plenty to fill the space in my belly. The only downside which I always find is the tea is not as hot as I'd like. By the time you add the milk it's lukewarm but apart from that small thing everytime I fly with Singapore airlines it's perfect. I've booked for Phuket next August 2020 with Singapore but my trip back to Glasgow in Mar/April 2020 is with emirates as they fly direct to Glasgow and the cost was much better. ","A joy to travel with","2" "2019-11-06T15:14:14-05:00","Desktop","5","review","Timely, luxurious and lots of pampering trip for my family to Tokyo. Services were prompt and foods were delicious and plentiful. Luggage were promptly discharged at the belt without delay for us to catch the Narita Express train ( a big plus).","Tokyo Tohoku Trip","1" "2019-11-06T15:02:30-05:00","Desktop","5","review","Flying home to New Zealand from Croatia, via Singapore,we had to stopover in Frankfurt. Originally we were told we would have to collect our baggage and check in again at Frankfurt. When we arrived at Zagreb airport we were given great service and because we were flying to Frankfurt with Lufthansa (a Star Alliance Member) our baggage would be checked right through to Singapore Our journey was enjoyable and stress free. Great service, attentive crew and good food.","Peace Of Mind","1" "2019-11-06T06:51:22-05:00","Mobile","4","review","Seats were quite spacious and comfortable. Love that they served meals with metal cutleries and not plastic disposable ones. Also appreciated the provision of toothbrush and toothpaste in the plane toilets especially when the flight hours are long. Overall a pleasant flight experience.","Comfortable flight","1" "2019-11-06T05:55:40-05:00","Desktop","5","review","Really good travel and great service, i can surely recommend them. I Will surely use them another time.","Great Airline company","1" "2019-11-06T03:32:19-05:00","Desktop","5","review","Excellent connectivity within a very short time at Singapore airport, Flight from Mumbai was connected with my Perth flight within the next hour and my luggages arrived in tact at Perth.","Beautiful connectvity","2" "2019-11-06T02:53:33-05:00","Desktop","5","review","SIA never failed to impress me with their quick and effective service on every trip that I go. Keep it up on the good work, Singapore Airlines! :)","Never failed to impress!","1" "2019-11-06T00:56:56-05:00","Desktop","4","review","The Silverkris Lounge in Terminal 3 certainly is in need of some sort of upgrading and improved of F&B services. The offerings seems to get getting very limited and boring, and there wasn't even 'live stations' at time of visit. Since it is crowded, perhaps this is why the not so exciting offerings during lunch. Nonetheless, still good with premium items like TWG tea etc. On the flight itself as this was a daylight, around 6hours plus, hence, have more time to experience the service on board the Dreamliner (comparing to previous BKK trip on the same aircraft). Food & Beverage: Interestingly and again, no satay as canapes:(. Think is just me. Not from Sydney, not to Osaka:(. As business class passenger can choose their inflight meals prior, and hence, went for the famous Hanakoireki option. Presentation wise was good, but taste very interesting with most items in cold/room temperature and acquired taste. Was not very satisfied though but it's must try (the return leg from Osaka is much better though). Would probably select some other book the cook meals next time or try their latest Keisuke ramen offerings. Also noticed the cocktail selections seems to be reduced as I wanted to try a few from other flights I saw. Nonetheless, still good. Comfort As per last review, the seat is pretty comfortable and good legroom. Though no bedsheets or amenity kit given for this day-flight (not even the midnight ones). Service Good in general. Stewardess by name of Veera was friendly and engaging. The inflight Manager, obviously someone very senior was quite interesting in the sense that throughout the flight, he did not address business class passenger by their surname and service was sort of jaded. Though not rude or whatsoever, but you can tell he has been doing this for 20, 30 over years and seems to be going some form of motion, like offering chocolates just zooming right in front of your eyes etc. Bless him.","Enjoyable Flight but Reservations on Silverkris Lounge Offerings and Hanakoireki","2" "2019-11-05T22:46:03-05:00","Desktop","3","review","Being a long leg of the journey it was so disappointing that on of the toilets did not work. With a full flight and 13 hours it was not a good experience. Back to Singapore from Copenhegan.. same thing.. one of the toilets was out of orders. Very disappointing Singapore airlines. ","Singapore to Copenhegan","1" "2019-11-05T22:43:05-05:00","Mobile","5","review","Last time we flew to Singapore it was with Qatar Airways, dreadful!!! This time we chose Singapore Airways. What a difference!!! It was 100% better!!! The staff were superb! In fact, they all looked like models! Comfy seats, fantastic food, great choice on in flight entertainment! Absolutely superb!!","Annual holiday","3" "2019-11-05T22:02:15-05:00","Desktop","5","review","I recently used Singapore airline for a trip to Australia. The staff and the service we received was fantastic. I would highly recommend as a airline to use ","Could not fault them","1" "2019-11-05T20:51:53-05:00","Desktop","5","review","Excellent Airlines with very good on board food and infotainment. You can watch letest movies and shows. Paid Wi-fi facility available. You can get $20 vouchers if you have return tickets.","Best Airlines","1" "2019-11-05T20:16:30-05:00","Mobile","5","review","Well catered for with gluten free. Comfortable and plenty of space. First leg last row of premium economy so you don't have to worry about people behind. Second leg paid for front of premium economy. Huge space so well worth the money.","Mrs Barb","3" "2019-11-05T19:54:33-05:00","Desktop","5","review","I fly Singapore Airline for my annual trip to the Philippines as the stop over in Singapore is practical for me and the flight connection to Davao with Silk Air is smooth and easy. What I like most of the airline is the Comfortable seat that has more legroom and bigger TV Screen with a good selection of films, music and games. The food is good and the service is good. ","Good Service","4" "2019-11-05T19:00:59-05:00","Desktop","5","review","The Airlines is superb with a Very good Service and On time departure and arrival. In flight services too are superb. The in flight Staff is very cordial and Co-operative. ","Superb Airlines an Airline with a difference.","1" "2019-11-05T19:00:34-05:00","Desktop","4","review","Flew in early October to visit a resort in the Maldives. Booked premo economy but on a whim upgraded to Business at the check-in counter. No complaints at all. Staff efficient and friendly, nothing too much trouble. Great seating and audio visual choices. Food very good and quality wines served.","Singapore Airlines only So-So","1" "2019-11-05T17:47:39-05:00","Desktop","5","review","I have always known that Singapore are good but I have never before flown on an airline where a steward comes out of the rear galley with a tray of beers offering them out to thirsty flyers like myself. The service was everything I expected and more. Nothing really to add. They aren't a five star airline for nothing. One tiny problem. I was cold on all four A350 flights. First time I've used an airline blanket. Next time I'll bring an extra sweater. As long as their prices are competitive they will be the number one choice.","First time. Not the last.","2" "2019-11-05T17:41:56-05:00","Desktop","5","review","Flew from Heathrow to Singapore, then on to Melbourne with Singapore Airlines, staff always helpful and friendly, make you feel welcome and nothing is too much trouble.","Friendly Helpful Staff","2" "2019-11-05T17:09:43-05:00","Desktop","5","review","Singapore airline provide friendly service and the lounge for business class was good. Big and with all kind of nice food.","friendly flight","2" "2019-11-05T16:41:07-05:00","Desktop","4","review","Good airline to fly.A bit crampy if you sit next to a big made person when required to go to the toilet.","inaugaral flight of A350 from colombo to singapore some gifts provided to travellers.Good flight","1" "2019-11-05T16:19:11-05:00","Desktop","5","review","The staff are very friendly and make sure you understand, all the operations on the very comfortable chair. Food was a good variety and very tasty.","Great Airline","2" "2019-11-05T16:17:13-05:00","Mobile","5","review","Top notch service by professional crews. Clean and efficient. Great meals. Would definitely recommend to anyone to fly with Singapore airlines. My favourite airlines. 🇸🇬","Business/leisure Trip to sabah and Singapore","2" "2019-11-05T15:44:50-05:00","Desktop","5","review","My partner & I traveled return with Singapore Airlines to & from Phuket, with a short stopover in Singapore. A slight delay in Singapore but there is plenty to see & do at Changi airport. Great airline & would thoroughly recommend them to anyone.","Up & Away","2" "2019-11-05T10:14:40-05:00","Mobile","5","review","What a lovely experience. Lovely, friendly, professional staff. Food was delicious. Good choice of drinks. Choice of in-house entertainment was very good. Seats were comfy, although we would have liked the seats to have been able to recline more so we could have rested our heads, when sleeping and to avoid a sore neck, especially on the 13 hour night flight. Check in was efficient, although we had to print boarding cards out at LHR even though we had them on the app and then had to queue for a long time to check bags in, this could have been better organised and quicker, but not sure if this was a Singapore airline issue or an airport issue. Flight can’t be faulted.","Great customer service","2" "2019-11-05T07:32:18-05:00","Desktop","5","review","Excellent service with regular drinks and snacks as required. Food was also decent in comparison to many other airlines. Leg room was adequate ","Singapore Airlines","1" "2019-11-05T05:55:07-05:00","Mobile","5","review","First time trying this relatively new nonstop flight from SQ since it was re-launched. With friendly cabin crews, delicious foods (2 times served) and the updates new movies, as well as the flat bed, the long flights time becomes bearable. The missing 1 point from perfect is the price off course, if all these could be cheaper.","Comfortable 18 hours non stop flight","1" "2019-11-05T05:40:49-05:00","Mobile","1","review","The contribution of my nightmare trip in August, on the way to India another round of rude people, discrimination and smashing my Samsonite hard cover through bad handling! Singapore airline by far the worst airline experience in last few years.","Discrimination, rudeness and destroyed property","5" "2019-11-05T05:36:12-05:00","Mobile","1","review","I forgot my headset on the seat while leaving the plane and within 10 minutes I went to lounge and inform. Not only that they didn’t do anything about it and held me there for 1 hour waiting but the attitude of the staff was extremely rude, discriminatory and impolite. I have followed up for more than 2 months, gave proof of the headset purchased just before boarding the plane, I have pictures showing the usage in the plane and still the airline can’t find it! Meaning somebody stole it! And that would not be any passenger but the staff. Don’t waste your money in flying any superior class with this airline, they are not worth the money in anyway, I was already complaining about the quality of the food and the general service quality and language skills and on top of that they stole my brand new B&O H9 newest headset! I was so upset that I cancelled my flight back with Singapore airline and took Lufthansa instead. Absolutely pathetic service and such rudeness, And discrimination towards European passengers and overall lack of understanding I have never seen in any airline.","The most disappointing trip","4" "2019-11-04T21:24:54-05:00","Mobile","5","review","On my flight on Monday 4 November from Johannesburg to Singapore, the cabin crew really went beyond the call of duty. They were super friendly and efficient. It is always great to fly SQ and crew like this even make it better ","Great as usual ","2" "2019-11-04T20:29:19-05:00","Desktop","5","review","Smooth flight, great cabin crews and high quality service. Wish there're more Asian cuisine option on the Book the Cook.","SQ495 18OCT Dubai Singapore","1" "2019-11-04T17:37:34-05:00","Mobile","3","review","Coming off a 12-hr flight from Vancouver and only an hour to transit to a busy flight: a good representation of the SQ short-medium haul product: some glitches in service. Other than the weirdness of transit connection and poor signage at Taipei, the gate staff meet you at the upper level, which gives an impression of a very small lounge. I asked to ensure that my bags made the swap to the SQ aircraft. He wrote the number down (I was expecting a computer terminal) and then was unclear about whether I was to wait or proceed. (SQ should make sure staff act as if passengers have never been in that building before and unfamiliar with layout). I decided to head down the escalator and cane to the main wait room. Which was full. I was not issued a new boarding pass. no one got back to me whether my bags made it or if my seat assignment was correct as indicated from Vancouver. Once aboard the 787-10, (3-3-3 seat configuration) reminder that SIA prefers to have central ventilation control. You only control lights. Otherwise good inflight entertainment system. Pillows and blanket are good quality and seats recline generously. The safety video is quirky enough to catch your attention. Images of menu and meal (oriental option) attached. Good meal service (bread not hard but butter was but serviceable). Thumbs up for Haagen dazs vanilla ice cream dessert. Only other service quirk is that as attendants walk back and forth and I’m in the aisle, they never fail to brush into my shoulder or arm. Maybe this is on purpose but it’s trying when I’m trying to rest and sleep. Taipei and Singapore both socked in and contributed to turbulent takeoff and landing (hard secondary brake at SIN) but otherwise an efficient and friendly flight and service. Good leg room in economy but back pocket was so full of magazines and catalogues that it really doesn’t leave much room for passenger belongings. (Consider these materials in e-form for screen).","SQ 879 (Taipei to Singapore)","2" "2019-11-04T17:21:16-05:00","Desktop","5","review","Singapore Airline is always a great to fly with. Thank you Raymond & team for making sure everyone of us is comfortable, was a fully-packed flight and we were served constantly, well done.","A great way to fly","2" "2019-11-04T16:24:39-05:00","Desktop","4","review","Good selection on inflight meals at time of bookings and the presentation of the foods did meet the imaginations and expectations! Cabin crew were attentive and they remembers everyone's last name when you disembark.","Very good services and foods","2" "2019-11-04T16:22:53-05:00","Mobile","5","review","I have taken many airlines and they are all pretty bad, with some worse than others (such as United or Europeans like Brussels airlines- the worst!....). Last year I flew with Emirates and was quite disapointed as well as I didn't feel any major difference from the bunch. However, this year I decided to try Singapore airlines as apparently it has been the highest ranked airline for quite few years... and it really is the best! It is head and shoulders above the other airlines, especially because the service is top noch. I flew economy and received muy better service than business of most other airlines. The selection of movies was pretty good, and the food above average as well (not all the way to ""gourmet"", but again better in economy than in business of many others). Singapore airlines definitely made my trip a better experience and I will definitely fly with them again if itinerary permits. ","It is really superior than the average ","2" "2019-11-04T15:31:54-05:00","Mobile","3","review","Cause delayed flight for two times we must changed gate for two times which was not closed and after limitation time due to boarding time we were fast walked. The reward we had only 15 dollar for meal once either delayed was twice.","Unpleasant moment","2" "2019-11-04T05:34:15-05:00","Desktop","5","review","I have flown 8 sectors over the past 6 weeks with Singapore Airlines. The airline's service is always reliable, well disciplined, and comfortable with a feeling of good safety and security for passengers.","Always Feeling Safe & Secure","1" "2019-11-04T00:00:51-05:00","Desktop","3","review","We were disappointed in the standard of food, entertainment and treatment on our recent flight. The food was over cooked and the films and entertainment was not of a current nature. During a two hour delay at Singapore we were given food vouchers for the food hall, the range of food was limited and disorganised and the lack of information supplied caused distressed. On the return flight we were separated when Singapore Airlines arranged seating, they did fix this later and once again the food was not of a high quality and the snacks were limited and not tasty.","Very average","2" "2019-11-03T16:58:57-05:00","Desktop","5","review","The service in SIA is excellent, the best we have experienced. Every time we travel with SIA, we are greatly impressed with the service. We flew Premium Economy to Singapore (8 hours), then took the 18 hour flight on Premium Economy to Newark. Throughout the four flights (to and fro), we were given excellent service, lots of good food and free drinks. The stewards are always smiling and welcoming, making you feel at home and a valued guest. I have yet to see a grumpy steward on SIA. We also had an extended transit time in Singapore airport of 6 hours - to enjoy the airport and also gives us some breathing space to overcome our jet-lag. And Changi Airport also gave us vouchers of $20 each to spend at the airport.","SIA takes good care of you","2" "2019-11-03T16:27:04-05:00","Desktop","2","review","Quite disappointed this time with Singapore Airlines and its subsidiary Silk Air (Singapore - Phuket). Economy seating seems more cramped than ever on the Boeing 777-300ER (Melbourne - Singapore) and the food was at best, barely edible. Very parsimonious with drinks and the cabin crew were not particularly helpful. The food on Silk Air (A320) was just appalling - generic glug with boiled white rice. When served one of those 250ml cans of Coke, you are allowed one glass from the can, which is then retained for the next passenger. I understand economy, but that's insulting! Best I can say is that it was the cheapest fare on this route, but wouldn't do it again.","Not Quite What It Was","1" "2019-11-03T15:34:06-05:00","Desktop","1","review","Booked a premium economy flight via Verve Travel Management (Hello World Travel) on St Kilda road Melbourne, I later selected my seat online. When checking in the night before the early morning flight there was no booking and I had been what appeared moved to another flight for some reason. After calling Verve Travel and Singapore Airlines nobody could provide with me an answer, Singapore Airlines stated that there was 0.1% chance of getting my seat back. I was forced to go the airport at 5am to see if i could get onto the flight. This was a number of months ago and after 35 emails and constant requests for answers Singapore Airlines and the Customer Affairs Manager responded once (blaming her managers) and to this day have never resolved the matter. Incredibly disappointing as I though they were much better that that....especially on a premium economy seat. I will keep on trying to get a fair outcome.","Bumped off Premium Economy flight - No response from Customer Service Manager","3" "2019-11-03T13:57:32-05:00","Desktop","1","review","Avoid. They charged me twice. One by paypal that did not go through on their website and charged me exchange rate. One by card that i had in euro. They refunded me the wrong amount (that i paid in euro without exchange rate from pounds) i tried to get my money back but every time they responded they forwarded the message to the relevant team and they either wrote that they refunded the money or they haven’t contacted me at all i had to explain that i was refunded the wrong amount 5 times. Im still waiting for their reply. It all took more than a month now!","They stole my money","2" "2019-11-03T12:10:25-05:00","Mobile","5","review","We choose lobster from the 20 choices pre flight you have this option as well,as just ordering on the flight but you don’t get all the options. The fine bone China to the extensive wine French of course is superb. Your up higher than the pilot The seat spins round is like a lounge chair and your private cabin is huge and you have a 45” flat screen. The food and service is out of this world. To then have your Bed made up which is so so comfortable with the mattress topper doonas pillows I watched movies laying on the bed forgetting a was even in an aeroplane . The staff are lovely and so attentive . This is an experience you’ll never forget But you will pay for it. $18000.00 US one way This is really for the high flyers.","BEST FLYING D EXPERIENCE EVER","2" "2019-11-03T08:38:39-05:00","Desktop","3","review","We paid for Premium Economy on our recent trip to and from Europe. We had done the same two years ago with Singapore Airlines and had found the extra we had paid was worthwhile as we fly direct to and from Europe. This time however we think we just wasted our money. There was very little benefit. Yes the seats are slightly wider. On our return flight this time there were eight seats across the plane in Premium Economy and nine in Economy. I guess there is marginally more legroom but as we were seated in the four seats in the middle you don’t really notice it. The extra leg rest that comes out from the bottom of the seat is completely useless and uncomfortable. There used to be a welcome drink but no longer. Premium Economy certainly on Qantas gets a real glass for your drink not a disposable plastic one. The food this time was the same as Economy and pretty dreadful I have to say. There is no extra service that we noted although the cabin staff are pleasant but equally pleasant at half the price in Economy. We flew Qantas Premium Economy to the US this year where we were spoken to by name, had a table cloth, welcome drink and generally felt much better treated. Although Singapore Airlines is of course a good airline don’t bother with Premium Economy. ","Premium Economy not worth the money","1" "2019-11-02T21:25:51-04:00","Desktop","5","review","Another trouble free flight with Singapore Airlines flying Melbourne - Bangkok - Singapore - Melbourne. Takeoff and arrival of all flight was spot on, comfort of seats was fine for economy, and the meals were tasty. Paid the small extra for emergency row seats for the additiona llegroom which was well worth it. Yes, you're closer to the gallery and toilets, but neither caused an issue. No smells from th toilets, nor people milling around in your legroom space whislt waiting. Minimal noise from the gallery, which is elminated anyway wehn wearing noise cancelling headphones.","Another great return flight with Singapore Airlines","1" "2019-11-02T20:37:14-04:00","Desktop","5","review","Check in was fast and efficient and loaded passengers from the back of the plane first. This lessened passengers waiting time to get to their seats while others were stowing their luggage. Much more logical. Attendants regularly came around offering water - not all airlines do this. Economy seats were a little larger and comfortable than others we have experienced. And they still bring the hot towels to you!","Attentive staff make long haul comfortable","1" "2019-11-02T20:06:58-04:00","Desktop","5","review","Flying on Singapore Airlines is one of the best airline experiences even in economy. Right before take-off, the stewards would hand out warm towels for everyone. There is also in-flight entertainment which you can watch the latest movies on board. The leg room is also pretty comfortable. That's not all. when i returned back from Thailand, my luggage had a broken wheel which I reported to the airlines. Within a month, the airlines provide me a 1-to-1 exchange with a similar-priced luggage and they also do delivery. This was unexpected as usually other airlines would cheapen the process by providing a gift voucher or a standard claim. Singapore Airlines is definitely the way to go.","The Airline with the best after-flight service.","1" "2019-11-02T18:44:00-04:00","Mobile","5","review","Flew on SQ A380 to LHR from SIN in October 2019. Had the privilege to sit on the newly refurbished 1st Class/Suite and it was absolutely fantastic! The suite itself with its seperate chair and bed was really nice. Service from the crew was superb and food was absolutely delicious.","Fabulous!","2" "2019-11-02T17:24:34-04:00","Desktop","5","review","Great flight and great meal I don't usually eat meals on flights but tried thr chicken on this flight was really nice.","From Phuket to Singapore","1" "2019-11-02T15:06:27-04:00","Desktop","5","review","Excellent service, food very good considering where it is. Good variety and plenty of it. Flat beds with good room.","Fly Sydney to Ho Chi Minh in comfort","2" "2019-11-02T14:53:54-04:00","Desktop","5","review","I have flown with many airlines in the past but Singapore airlines has them all beaten. The food, entertainment and staff were fantastic throughout. The seats are not cramped as in other airlines and provide good comfort (we were on a 13 hour flight) that did not make me feel tired on arrival. Great airline","Great evn in enconomy class","3" "2019-11-02T13:37:07-04:00","Desktop","5","review","We have travelled with Singapore airlines many times and they continue to maintain their high standards of service . From checkin to the great service provided by the cabin crew we are always happy with the flight. The food was good and the staff are constantly asking if you would like a refreshment. We recommend Singapore to our friends and family","Always great service","2" "2019-11-02T03:34:13-04:00","Desktop","5","review","Couldn’t have been better. Check-in, including baggage, was self serve at Changi and even though I hadn’t done previously, took no more then 5 minutes. Departure was as scheduled. Flight was as I always expect of Singapore Airlines. Staff were courteous, professional, friendly and attentive when required. I was pleased with the meal, a quality beer and the media options were plenty. Seats were comfy and as I’m over 190 cm, that’s not always the case. I have flown with many airlines. They are proficient, I get to my destination and the planes are clean. They do the job. For me Singapore Airlines have found that extra couple of percent. It’s not much but the difference is huge. I get to my destination feeling relaxed and content. I don’t dread the flight and the time it takes from my holiday, I enjoy it as a part of the experience. If I have the option, I travel only Singapore. I generally costs more but quality costs more. Always exceptional.","The little bit extra is worth it","2" "2019-11-02T00:03:39-04:00","Mobile","4","review","Flew from Bali to Singapore on the new dream liner 787 10 very nice plane nice seats for economy but the food was of poor quality the lamb was very salty I’m not sure if this is just because it came out of Bali and they don’t know how to cook for premium airlines","Food has gone down hill","3" "2019-11-01T23:58:17-04:00","Desktop","5","review","Departing 945 pm Delhi time. Boarding was a little chaotic, with Krisflyer Gold and Premium Economy boarding at the same line as Economy - don't know why they didn't queue separately. Flight was on A380 version 1, which has Suites in front, premium economy in the middle, and economy in the rear (both lower and top deck). Flight appaeared to be completely full. Crew were patient and friendly despite the normal chaos from an entirely full flight. As usual, a hot towel service pre-departure. We departed on time, and meal service started almost immediately - again, the crew coped pleasantly with somewhat demanding passenger load. IFE was the older KrisWorld system without touch screen, but adequate. Seats had adjustable headrests, and legroom was adequate. Cabin was noisy, though, as there were quite a few young children travelling with the ensuing noisy crying this sometimes entails. It was difficult to get enough sleep in Economy. Just prior to landing (about 40 mins), attendants did a quick sweep through the cabin to offer refreshments, which was much appreciated. Arrival on time, and with a very quiet landing. It was difficult to get enough rest, but at the end of the day, this was a reflection of the passengers and full load rather than SQ. If you are lucky to get a much emptier plane (e.g. my Vistara outward flight), you may have a better experience. Nonetheless, score is for the product, not the experience. I have to say, though, that this leg was much more expensive than Vistara, so it depends whether you feel the premium is worth it.","Red-eye flight DEL-SIN","1" "2019-11-01T22:23:36-04:00","Desktop","5","review","Amazing Experience, Attentive Cabin Crew, Lots of Freebie Offerings inflight, direct connection and perfect timing makes this my favourite airline to Singapore, Indonesia and Malaysia","Singapore Airlines","2" "2019-11-01T16:25:38-04:00","Desktop","4","review","Very attentive flight attendants. Food very good even in economy.Would definately fly with Singapore Airlines again.","attentive crew","1" "2019-11-01T16:21:18-04:00","Desktop","5","review","I definitely recommend this flight . Direct, comfortable, very good service, amazing Film, food and drinks ect. All good","Top !","1" "2019-11-01T11:56:33-04:00","Desktop","5","review","This flight was amazing because of the staff, offering water and juice every half hour always with a smile! The Airbus 350-900 has foot rests which make all the difference on such a long flight especially in economy. Every time I have flown Singapore Airlines I have been satisfied but this flight was exceptional. I did struggle to find movies to watch as I prefer English movies over American but I found a few series to watch which I enjoyed.","Amazing Staff!!","2" "2019-11-01T10:07:53-04:00","Desktop","5","review","I have been flying Singapore Airlines for quite a few round trips to and fro the US. Despite the flight being a straight 17-18 hours each way, the cabin crew were nothing short of both amazing and professional. I always feel pampered and cared for each time.","Truly the best way to fly","2" "2019-11-01T04:43:31-04:00","Desktop","3","review","Another B787 and seated in 47E and G. I considered my seat in SQ402 to be cramped but 47G on this flight was like a straightjacket. Friendly and efficient cabin crew, great in-flight entertainment; in fact everything was excellent except the seat. Meal service, and the tray would not fit on the table, in fairness to cabin staff, I was offered a seat with more room towards the rear of the plane, I declined and decided to sit and suffer for the remaining 4 plus hours of flight. Luckily the man in 46G did not recline his seat. Safe flight and smooth landing on arrival Perth. I will still fly SIA but on schedules that do not include the B787's.","So, So Cramped","1" "2019-11-01T04:27:02-04:00","Desktop","2","review","I've flown with this airline for ten years on and off, then fifteen years consistently, as my airline of choice. As of today, I will never use them again. Cramped seating, rude, patronising and unhelpful staff, inedible food, all made my flights to AND from Bali difficult. I'm gluten intolerant, so I struggled with being given a beef stew (and then tasteless boiled chicken with the skin still on it and soggy rice) for breakfasts when everyone else got omelettes and fruit. ??? My food was so disgusting and out of sync with my body clock, I literally couldn't eat it. There were various problems on my flight back, which I won't bore anyone with, which the staff could have dealt with, but they didn't give a toss. I was tired, after travelling for 30 hours with no sleep (screaming, attention-seeking child that nobody made the slightest effort to shut up for the entire thirteen hour journey back from Singapore) and I was a little upset. I was then given a cup of chamomile tea I hadn't asked for, from the sour-faced flight attendant who told me it would ""calm me down"" after I'd spoken to the cabin crew manager who'd done nothing but give me excuses as to why they couldn't make my flight less uncomfortable, or at least feed me appropriately. When I left the aircraft I handed them my frequent flyer card, and told them I wouldn't be needing it, as I would never fly with them again. They just shrugged. So that was that. They couldn't have cared less. This airline was once the best in the world, in my opinion. It always used to be a pleasure to fly with them, and I looked forward to it as part of my holiday experience. Last year when I used them, I wasn't so impressed. It felt like the service levels had dropped a little. This year, I felt the standards have slipped so badly I just can't face the prospect of flying again with them. Why would I pay hundreds of pounds for a horrible experience? I estimate that hubby and I have spent around eighty thousand pounds over the last 15 years flying with them, to NZ, Australia, Burma, Singapore and Bali, and we were always happy to do it. No more. Someone else will be getting our money from now on, an airline who understands what service actually is, and who understands that gluten-free doesn't mean everything-free except for inedible dinners at breakfast time. It was a truly horrible experience. I can still hardly believe how awful it was. Never again.","15 years and I'm voting with my feet.","2" "2019-11-01T02:39:15-04:00","Desktop","3","review","I have travelled many times to many countries in SQ flights business class and other airlines business class as well frequently but i dont understand why the route from singapore - india is so much neglected .. on this route specially the business class is so old and not at all comfortable seat .. very very old chairs .. not value for money for a long route flights specially singapore- india segment .. staff is really very good and service is very attentive.. food is good as well","Business class review","1" "2019-11-01T02:36:28-04:00","Desktop","4","review","What a difference to our previous flight. We were seated in 44H and J on the B787. Now I'm on the larger size and I cannot recall ever experiencing such cramped seating on a flight. Legroom was not a problem but the space between seats was. I could not fully deploy the table for the meal service, a half table had to suffice. When the passenger in front reclined the seat, it was very uncomfortable. We did enjoy the services of an excellent cabin crew, a delicious meal served, quality amenity kits distributed, and juices/soft drinks/water served at regular intervals. Felt safe throughout the flight although there was heavy turbulence on occasions.","Cramped Seat","1" "2019-11-01T02:21:59-04:00","Desktop","5","review","My wife and I were seated in 47D and E, comfortable seats and plenty of legroom on the A330. Refresher towels welcome after being seated. Very good range of movies and music available as entertainment during the flight. Plenty of information from the cockpit. Delicious meal served, also juices and water available at regular intervals. Pleasant attentive cabin crew.","Excellent Flight","1" "2019-10-31T22:42:17-04:00","Desktop","5","review","Singapore Airlines is one of the best airlines in terms of the quality of the seats, interiors, entertainment system, customer care staff, in flight staff and overall experience. All the Singapore Airlines staff are so courteous and helpful, that they go out of the way to satisfy customer needs. I just love the experience flying with Singapore Airlines, and its my preferred airlines for any destination.","Singapore Airlines - One of the Best Airlines I have traveled with","2" "2019-10-31T09:17:29-04:00","Mobile","5","review","Absolute best airline I've ever been on! Every and any request I made were promptly granted! Cool amenity kits and free headphones with converter. Really good selection of entertainment. Literally everything but being on a plane for 20 hrs was amazing! Can't wait to return! ","Amazing!","3" "2019-10-31T06:17:33-04:00","Mobile","5","review","AMAZING flight.staff is amazing and friendly so helpful. They helped with my little one and he was surved first. Kids get amazing toys to play with and the on board entertainment was super nice.","Amazing flight","2" "2019-10-30T20:58:19-04:00","Desktop","5","review","Thanks Singapore Airlines for another great flight. My husband and I have flown Singapore before and have been very happy. The friendly service and attentive stewards make a long flight pleasant. As I require a gluten-free meal on flights, I am always very pleased with the service and food that I am provided with. The bathroom facilities are always of a good standard too; most important on a long flight. Thank you.","My Go To Airline","2" "2019-10-30T19:47:04-04:00","Mobile","5","review","I started my journey at Jakarta having already checked in and selected my seat online. Once at the baggage counter the Singapore airline agent noticed I had a 50 minute transfer at Singapore. She suggested that I be moved forward onto the plane to prevent any delay to my onward journey. I was amazed that she cared to check and even more shocking was that she acted. The flight was comfortable and hassle free. When arriving into Singapore airport I took a short trip on the Internal train to lounge A2. This took all of 15 minutes as the transfer security checks were fast and efficient. Unlike Malaysian immigration who are a mess and lazy as well as rude at KL and Penang, The service on the second leg was amazing food was tasty and the cabin crew were super professional. This was an amazing experience and proof that if you have well trained and caring staff, you’re treated well no matter where you sit on the plane.","Fantastic, faultless service. ","1" "2019-10-30T15:22:50-04:00","Desktop","3","review","Disappointed with the service. Was a late evening flight so they wanted everyone to go to sleep. Even though some were watching videos or reading there was little/No cabin service. Breakfast service started a couple of hours out. Breakfast menu limited to one Asian and one European selection. Omelette was dry, chicken sausage tasteless. Pastry selection limited to a selection of rolls only. Apart from the extra legroom business class was not worth the extra money on this flight..","Disappointing","2" "2019-10-30T14:29:57-04:00","Desktop","5","review","Once again we journeyed to Australia, then onto New Zealand with Singapore Airlines, all flights were great and on time. Could not fault the service we received on board, my only criticism would be that they had no choices of food left by the time they got to our row 58 on both flights.","long haul to australia and new zealand","1" "2019-10-30T14:23:49-04:00","Desktop","4","review","We like the A380's and hadn't travelled Premium Economy in this aircraft previously. It was a very comfortable flight. The service was very good, as was the meals and drinks. The seats were comfortable but I don't believe the extra reclining ability of these seats to be that much of an advantage. The Jury's out as to whether the extra cost for Premium Economy is actually worth it.","Comfortable flight","2" "2019-10-30T08:17:17-04:00","Desktop","5","review","even next flight will include premium economy. really good. Service and priority is a good choise. will recommend premium economy.","premium economy really great","2" "2019-10-30T07:53:48-04:00","Mobile","3","review","We were not impressed with our premium economy experience on the A380. It is not the award winning experience we were expecting and in comparison to Air New Zealand and Qantas it pales in comparison. Almost an hour in to the flight before any refreshments were served and even then it was a minute plastic glass of bubbly with a packet of nuts. Then about 45 minutes later the meal service which was served on one tray which appeared to be a standard economy meal with another tiny plastic glass of wine and a sealed plastic glass of water followed by a tub of ice cream. There was no further offer of a second drink and no water offered during the flight. The staff were brisk but not overly friendly and seemed to serve the bare minimum. The seats seemed closer together than other airlines and the two toilets were continually in use with 3 or 4 people in line constantly as the economy passengers were coming through the curtain and not stopped by any of the crew who were busy chatting in the galley. Not sure if it is worth the extra money from economy like it is on Air New Zealand ,Qantas or Virgin. ","Not premium premium economy!","1" "2019-10-30T06:31:15-04:00","Mobile","5","review","the crew didn't disappoint.. regular walkabout in the cabin with drinks, that is so essential for a long flight. there was something wrong with my entertainment system and it was attended to right away. appreciate the great service. putting the amenity kit on demand basis, didn't bother me too much but thought that its more of a basic gesture if its long flight. ","Hardworking crew","1" "2019-10-30T05:37:31-04:00","Desktop","5","review","Wow what can I say. We flew business class. Check in was made very easy, cabin staff were fantastic, beautiful food and great inflight entertainment. The welcome on board was really nice, as were the seats and goodie bags. The seats were really big with lots of room. The food was fantastic along with amazing service from the cabin crew where nothing was too much trouble. Very attentive and polite. This airline was first class and would highly recommend you fly with them. 5*","Amazing Service!","2" "2019-10-29T22:32:57-04:00","Desktop","5","review","Crew were very nice, polite and efficient.Book the cook available but other meals looked good. Would have liked a little more padding for the mattress.","Great airline","2" "2019-10-29T18:01:21-04:00","Desktop","3","review","We booked for a bassine for my child and my child barely slept there. The air stewardess mentioned that when there is turbulence we need to remove our child from the bassinet. 2-3 hours before we land, there was turbulence and I was told to remove my child from the bassinet and put her on my laps. According to my understanding, being an ex stewardess, I know that you are not supposed to serve any hot drinks or anything especially when the turbulence is very bad. However, the past 2-3 hours, I saw stewardess walking, serving food and drinks, can use the toilets even when the seat belt is on but I can put my baby in the bassinet. It's very unfair. I barely slept during my flight and caused a lot of inconveniences as I had to carry my baby and keep her in my arms until we land. The stewardess even asked me if I still need the bassinet during landing when she knows that I can't even use the bassinet anymore due to the turbulence. Very disappointing. I was very thrilled and excited to try my very own local airlines for the first time and I received a terrible experience.","It's a waste having a bassinet","1" "2019-10-29T05:04:58-04:00","Mobile","5","review","Singapore airlines wasn't my first choice of flight for our family vacation. But when I compared the rates with Emirates I found it substantially cheaper and decided to fly with them. And the money that I saved I used to spend 3 nights at Singapore. Vacation couldn't get any better. The flight staff were excellent and took good care of us and gave special concern to our little son. The food (meals/snacks) was great and they kept coming frequently. The toilets were very neat, frequently cleaned and also had some useful amenities. Overall we enjoyed it very much and have since recommended it to our friends and family.","Value for money couldn't get any better","2" "2019-10-29T04:36:35-04:00","Mobile","3","review","Had flown Singapore Airlines quite a few years ago and found them a good airline so was looking forward to flying with them. We booked Premium Economy Sydney - Milan and Barcelona- Sydney. It appears to be a bit of a lottery comfort wise. The configuration is 2-4-2 so if you are in the 2 section you appear to have more room. We had 2 on the first sector, paid extra for a bulkhead 2 on the next and were in the 4 sector on the way home. Although comfortable in the row of 4 it is difficult to get in and out due to the recline of the seat in front. The last sector was more comfortable and think the 777 was newer.My main complaint was the poor quality of the food. On the way over we had the normal menu so thought that if we ordered the low fat option on the way home it would be better. It wasn’t. We were served chicken 3 times. One chicken wrap was inedible. As for low fat, an omelette and a croissant at breakfast are not low fat in my opinion. The meals, by the way are the same as economy. No special treatment. Wine still comes in a plastic cup.As for paying more to fly premium economy over economy, sure you have more legroom but don’t think it’s value for money. Have memories of beautiful meals on Emirates so think I will probably not fly with Singapore Airlines again.","Disappointed ","1" "2019-10-29T01:38:09-04:00","Mobile","5","review","I am so pleased we chose to fly with Singapore to Australia! It was amazing! Such a smooth flight with lots to keep you entertained! The air hostesses were incredible and so kind- looked beautiful too! Food was good considering and was a pleasant flight! Lots to watch on the tv, good music, We will be for sure returning with them when we fly back next May!","Simply Amazing!!","1" "2019-10-28T22:40:49-04:00","Desktop","5","review","This flight from Manchester employs the Airbus A350-900 whereas the Heathrow option is on the larger A380. I much prefer the benefits of higher pressurisation and humidity with the A350 which do make a difference. Manchester Airport is very busy but efficient and less of a hassle than Heathrow. I have travelled with Qatar and Emirates but still prefer Singapore Airlines for consistency and connections at Changi.","Still the best","3" "2019-10-28T21:10:31-04:00","Mobile","5","review","The most amazing airline! Comfortable seats, DELICIOUS food!! But the entertainment system wasn’t very good, barely any shows mainly game shows. But otherwise definitely worth the time spent. Amazing destinations too all around the world!! Definitely 10/10","Holiday to England","1" "2019-10-28T15:22:34-04:00","Mobile","5","review","Singapore Airlines is always the best among others. Great service from checked in to disembarked. No fault. ","Best Airline","1" "2019-10-28T04:14:43-04:00","Desktop","5","review","We had a not-so-good experience flying to Europe with SQ, so we did not expect much from this flight. However, it turned out to be the cure for the previous flight. All cabin crews were very attentive, friendly, helpful. She even recommended us a few places to visit during our transit in SG. Perfect experience as how SQ experience should be! Kudos to James, Khai, Aaron, Gladys, Jaslyn, Geri, Huey","Good Remedy","2" "2019-10-28T04:10:14-04:00","Desktop","3","review","I had always trusted and recommended SQ's quality of service until I boarded this flight. The crew did not seem to be fully focused. Our row (last row) was skipped a few times during service. Even when we requested for our food, the cabin crew mixed up our order with other row's passengers. From our seats, we can hear 'ruckus' happening in their service preparation area. There was only one lady who seemed to solo-fight her way saving their flow of service. What happened SQ?","What Happened?","2" "2019-10-27T22:12:11-04:00","Desktop","5","review","Flight was in the new Boeing 787, enough leg room and comfortable seats. Special shout out to the crew for the 22 Oct flight, who had to rush through the food service due to a pause in service due to bad weather (and of course the pilot for looking out for the crew). Patient and professional and with a smile.","SQ185 SGN to SIN Kudos to the crew","2" "2019-10-27T19:23:07-04:00","Desktop","4","review","Maybe they standards are slipping, no overnight little bag issued on long haul flight. Other than that overlook still very good service from Singapore Airlines","Service slipping","2" "2019-10-27T17:40:29-04:00","Desktop","4","review","We flew Premium Economy because of our ages (70+). The extra leg room is important for creaky joints. It was a night flight, and the slightly more reclining seats than Economy helped with sleep. Service from cabin crew was good. Food was good also. I felt that the entertainment selection was not quite as good as some other airlines.","Comfortable flight.","2" "2019-10-27T17:26:40-04:00","Desktop","4","review","Great flight. Staff, friendly. the food was good can't really complain. My tip is take some water on board as is gets dry in the cabin. i asked for some socks which they provided thank goodness as it gets cold flying at night. Wear noisecancelling headphones for crying babies and snoring passengers.","Not enough water","2" "2019-10-27T13:55:45-04:00","Desktop","3","review","Having Flown Singapore Air many times before, the service standard appears to have fallen. This was experienced on all of four flights. Whilst entertainment was good the main quality wasnt there, Provisions have reduced in quality and what you get. Food has dropped in standard and they didnt have the choice many people wanted on all of four flights. They need to learn what meals are popular, it isn't hard, but this seems to be cost-saving they are doing. The people who pay extra for legroom at the front like me seem to get worst deal being served last, with cold food and no choices. The food is no longer great, a continental breakfast was six bits of chopped fruit (4 apple) a dry roll and muffin - Thats it. No cheese, ham, yogurt, cereal, etc. They dont come round as often with drinks and snacks on the long flights. I will be choosing another airline next time.","Not the quality or Service I expect","2" "2019-10-27T12:04:17-04:00","Desktop","5","review","I tried Singapore Airlines sometime in 2011, it is one of the best airlines! The economy class seats are wide and very comfortable, their food was deliciously served, great customer service and accommodating crew. I even experienced to transit in SG and tour the clean city. I am saddened with the fact that SG Air stopped their operations in Kuwait! I hope they will reoperate. Will definitely fly from this airline again. More Power!","One of the best airlines!","1" "2019-10-27T10:13:54-04:00","Mobile","5","review","Flew on a 777 which we found to be more spacious than the A380 of our outbound flight. Both flights were on time. Cabin crew were great, very attentive. Food and drinks were very good and plentiful. Entertainment was also very good with a large selection of tv and film We would definitely use the airline again. Highly recommend.","13.5 hour flight","2" "2019-10-27T09:16:45-04:00","Mobile","3","review","The table at the seat was not ergonomically well designed as it forced me to sit sideways. In addition, when turning the seat into a flat bed, my feet had to be turned to the right in order to get into the «tunnel» to get enough space. On most other airlines, the design allows the passengers to stretch your legs straight forward.","Odleif","2" "2019-10-27T07:25:27-04:00","Mobile","5","review","Service with a smile, good seats, great food, clean. I would highly recommend this airline carrier. Would pay extra to fly with them for the hospitality provided, making the long journey less painful. Can see that their staff are in tune with their employers wanting to keep their place as one of the top three airlines in the world. Really enjoyable travel! ","Best airline to date that I have travelled with.","2" "2019-10-27T05:15:55-04:00","Mobile","5","review","The service we received was exceptional on this flight. The staff were amazing, friendly, attention to detail was impeccable and always with a smile. Very efficient and nothing was to much trouble. The food was delicious and nice to have proper cutlery with your food instead of plastic.","Holiday","1" "2019-10-27T01:00:24-04:00","Mobile","5","review","Having only flown Amerícan airlines United, Amerícan Delta etc to Europe I had the experience of being invited to Singapore. The flight was from La to Singapore on Singapore airlines business class. . From the moment you enter the line to board the aircraft you realize how different and pleasing Singapore Airlines is compared to the American counter parts. The staff are immediately helpful and accommodating. Your seat is large, clean and inviting.Your food choice and quality is more typical of a-restaurant than the fast food offered on other American carriers. The 17 hour trip was in fact a fun part of the journey. Singapore airlines have become the bench mark of how you should be treated when flying. They actually take the stress out of flying where I’m afraid to say the American counterparts make it stressful. To add I spoke to a passenger flying Economy class and they too were impressed by service.","Absolutely the only way to fly.","2" "2019-10-26T20:18:31-04:00","Desktop","5","review","I have fly with SQ for the longest time of my life, once started with them, i couldn't fly with any other airlines. Check in was quick and pleasant, depend on your class and you are attended to accordingly. The inflight, food and drink services and second to none, justify being world's best !","Excellent","61" "2019-10-26T19:53:03-04:00","Desktop","5","review","We've flown Premium Economy with several airline companies, and specifically the A380, and Singapore Airlines rates No.1 with us. We loved the extra large leg rest, not just a foot rest, and the compartments at the side of the seats to store books, glasses, pens,etc. The cabin crew were delightful, food was good and the flight was excellent.","Best flight","2" "2019-10-26T19:24:30-04:00","Desktop","3","review","We were looking forward to experiencing Singapore Airlines premium economy for this long flight. The actual experience was overall disappointing. We would say however the flight crew were superb. So what wasn't. The seat was smaller than PE on other airlines we had used during an extended travel period, the legroom was the least and made getting comfortable very difficult for a tall man. Having to pay for internet in flight, other airlines were free. There were 3 toilets for PE and Economy to share which was frustrating. The food was nothing special and the waffles for breakfast a soggy mass. The impression we gained was that the PE was not especially valued by the airline. The experience was certainly less agreeable than Premium Economy on Air New Zealand or West Jet (Canada) who we also used on this trip.","Not as great an experience as expected","2" "2019-10-26T17:18:40-04:00","Desktop","5","review","We recently flew with Singapore Airlines in business class due to a back injury my husband sustained a few years ago. This particular flight had a short stopover at Changi airport in Singapore which suited us as my husband could walk around a little. Having never flown business class before we were looking forward to seeing to being able to sleep a bit better and longer. The flights attendants were very attentive and friendly and we were able to preselect some meals which meant we were served a delicious lobster dish and other meals of a very high standard. The seats were easily converted into our beds and we slept well, arriving in Tokyo feeling fresh and relaxed. We also had a great range of current movies to choose from and lots of space within out allocated seating area. Highly recommended if your budget allows.","Fantastic service and great business class amenities","2" "2019-10-26T13:10:56-04:00","Mobile","2","review","I was unlucky enough to sit in the centre seat in the second row from the exit door. Under the seat in front on me was a metal black box fixed to the floor on the left side. I had nowhere to put my left leg at all. This seat should never have been allocated to an adult, it has barely enough room for a child. I felt like Singapore airlines was only interested in getting more money from their passengers by charging to reserve the seats before hand . I have travelled on many airlines all over the world in the last few years and this was my most uncomfortable trip . I will never fly Singapore airlines again .","A dreadful trip","1" "2019-10-26T10:28:50-04:00","Mobile","5","review","Travelled on SQ before and their service always good Food reasonable as airline meals go. Singapore Girls all beautiful and immaculately groomed. Movie choices were disappointing both ways. We returned Premium Economy.","As good as ever","2" "2019-10-26T06:33:04-04:00","Desktop","5","review","Singapore Airlines provided the best service I have received in-flight and with this being my first long haul flight, I'm glad I got to spend it with them. Nothing was too much hassle and all of the onboard refreshments, as well as headphones, were included at no additional costs.","Best Airline Company","1" "2019-10-26T00:45:57-04:00","Desktop","5","review","The semi reclining seats are very comfortable. The extra leg room and seat width help. Flight attendants are the best. Just ask and you will receive. Food and drink quite good. Multiple choices for each meal","Service excellence","1" "2019-10-26T00:27:35-04:00","Mobile","5","review","I have always loved flying on Singapore Airlines, and this time round it's no different. The crew were amazing and they were attentive even though they had many other Economy class passengers to attend to. They did not forget my ad hoc requests for apple juice, and one of them even waited for me to finish taking a photo of my meal before handing me my apple juice. As I was queuing for the toilet, a flight steward took the opportunity to engage me and asked me how the food was. I felt really welcomed on this flight. This is why I will continue to fly Singapore Airlines.","My dose of comfort","1" "2019-10-26T00:17:12-04:00","Desktop","5","review","Smooth flights. Staff friendly and helpful. Food was good. Boarding and disembarking easy no problems.","Trip to China","1" "2019-10-25T21:49:50-04:00","Mobile","5","review","A350 is great. Prefer A380 but can't have everything Food very high standard and entertainment system very good Lovely staff wufu could have been free given it is on virgin Australia but over all a great flight ","Great flight ","2" "2019-10-25T11:47:51-04:00","Mobile","4","review","Great service, on time, good food, good entertainment onboard, I prefer 2/4/2 seating arangement, slightly expensive.","Great airline","2" "2019-10-25T10:32:08-04:00","Mobile","2","review","The crew were very attentive and pleasant. It was a long flight, but there was a good selection of entertainment. The food was very good, although not all to my taste.","Birthday trip","2" "2019-10-25T09:54:11-04:00","Mobile","4","review","I had the opportunity to fly from Los Angeles to Singapore and return in August 2019. I chose premium economy for a little larger seat. I paid $100 more to sit in the bulkhead row at the window. The flight commenced with a hot towel before takeoff. Followed by A complimentary full dinner. You are able to choose your meals prior to your flight by using the online tool for that. Throughout the 14 hour flight, the flight attendants came by with beverages and a basket containing sandwiches, candy bars, fresh fruit and other snack foods. Singapore Airlines provided noise canceling headphones, a blanket, and pillow. The service on these flights were outstanding. Whatever you needed, it was provided by a Courteous flight staff. The bathrooms had toothbrushes, toothpaste, and mouthwash. I would definitely fly Singapore airlines again.","Great Airline","1" "2019-10-25T09:13:41-04:00","Desktop","5","review","I have been flying with Singapore Air for 25 years! It is a great airline: precision, service, convenience!","Simply excellent!","2" "2019-10-25T08:55:23-04:00","Desktop","5","review","The accommodation in a first class suites is wonderful, but what made the flight so perfect was the service from an outstanding crew. From offering me a choice of champagne (Krug or Dom Perignon) to suggesting that I try both to see which one I preferred. My fiance was seated in Business Class (also wonderful), and the cabin attendants brought him down to first class so we could be together. I have been ruined for all future flights and hope to fly Singapore first class suites again!","First Class suites on A380 simply the best","1" "2019-10-25T05:14:24-04:00","Mobile","5","review","Very good flight in airbus 380 in business class we had the 2 middle seats, very nice and wide but quite private. Realy good service always around with something, very nice selection for lunch and breakfast tasty and well made. Good choice of drinks from cocktails to great juices. Good screen and decent movie selection. Good seat with big extra pillow. Slight delay on departure vut smooth flight.","Great flight","1" "2019-10-25T04:52:07-04:00","Mobile","5","review","On 25 October my wife & I were travelling from Shanghai to Brisbane via Singapore with a 1hr 20 minute layover. On the flight my wife had a fainting attack & nausea with clammy skin. It was extremely concerning as she passed out whilst seated with 90 minutes left of the flight. The only relief for her was to lay on the floor with her legs raised. Flight attendants on board showed genuine concern & were extremely helpful making space in the galley area till she had to be seated prior to landing. As she had passed out for about a minute the Airline staff arranged ground crew to meet us to see a Doctor at Changhi Airport. A general check up plus ECG showed an irregular function of the heart & subsequently staff arranged an Ambulance transfer to Raffles Hospital Singapore. A thorough check at the Hospital cleared my wife for travel some 14 hours after our scheduled flight. Whilst an inconvenience & expensive ( hopefully to be covered by travel insurance ) experience the care / concern & helpfulness of all staff was exceptional & speaks volumes of their high level of customer service. I intend sending an email to Singapore Airlines management complimenting the service received. Cannot recommend this Airline more highly.","Helpfulness of Staff from Singapore Airlines","2" "2019-10-25T00:16:02-04:00","Desktop","4","review","The staff are helpful and very welcoming. The food is great. Its always a pleasure flying with Singapore airlines.","Great Service, good food","1" "2019-10-25T00:05:25-04:00","Mobile","3","review","Plane was full .. Seats seem to be closer Than ever... food was average .. staff were polite.. couldn’t say anything special about the flight .. same in return flight .. only offered 1 drink even Water wasn’t easy to get !","No leg room","1" "2019-10-24T21:28:42-04:00","Desktop","3","review","The leg from Singapore to Melbourne was in an older plane - despite being short, I could not get comfortable. Uncomfortable seats with limited padding and small space overall. I had ordered a special meal (Oriental vegetarian), which was fine but staff refused to let me have an icecream being handed out to all passengers at the end of the dinner service, stating that these weren't part of my meal! Yet, later, when a ""snack"" was handed out, there was no vegetarian option at all! I was told the sandwich was cheese but it certainly wasn't - more like mayonnaise mush! Not particularly impressed.","Old planes with limited space","2" "2019-10-24T19:30:37-04:00","Desktop","3","review","Returning to Australia from Japan via Singapore after group tour to Rugby World Cup. The tour group was booked in economy seats. It was unaffordable to upgrade to business, and there were no premium economy seats on this flight. I did, however, pay for ""front of cabin/bulkhead"" seats. Upon checking in, the bulkhead seats were not in the system and I was advised they were no longer available, despite paying for them. I was disappointed further to find that my Virgin Platinum status did not permit access to the Lounge at Fukuoka Airport. So much for Star Alliance! On the bright side, when I boarded the flight, the attendant had managed to change my seat to the bulkhead, which was a relief. The flight itself was pleasant, the food was nice and the hostess was friendly.","Okay flight but no lounge access","2" "2019-10-24T15:52:48-04:00","Desktop","1","review","I purchase flight ticket a month ago , not to get any hassle but found out 4 days before my flight that it is cancelled and I have to choose other option and before there was less layover time and now they giving a option with long layover time and not putting their interest to solve my issue . Terrible service , I have choose Singapore airline som many time in past but this time the experience before flying is terrible . Hope no one have such a hassle","Terrible service","2" "2019-10-24T01:05:08-04:00","Desktop","1","review","Return trip London Singapore. Return journey upgraded to premium economy. Cabin crew rude, did not provide drinks, lots of giggling in the aisles amongst crew, no landing cards on outbound journey, no inflight entertainment on return journey (premium economy), food not of a very good standard.","Poor inflight experience","3" "2019-10-23T23:54:39-04:00","Desktop","1","review","Travelled on First Class Suites from Paris to Singapore. Cracked my Rimowa check in luggage in two places. Second time that this has happened!","Terrible baggage handling","2" "2019-10-23T16:24:08-04:00","Desktop","5","review","Great flight it was on time and there were no delays what more could you wish for. I will always try to fly SingaporeAir","Great flight","3" "2019-10-23T15:18:28-04:00","Desktop","5","review","I found it hard to find information about children's meals etc so i'll comment in case they help other parents. Just over an hour into the flight, the special meals were served, including the children meals. The meal consisted of a ham and pasta salad, chicken with rice and vegies (or maybe fish - I can't recall!), a bread bun & butter, a water, a cup of juice, and an icecream. Reports from the kids gave this a 4/10.","SIN to BKK (inc child meals)","2" "2019-10-23T10:05:39-04:00","Desktop","2","review","Excellent outbound flight on an Airbus 380 excellent service and easy journey. Return flight such a different experience. We flew on a Boeing 777-300 it was the worst most uncomfortable trip I have ever had in a Business Class seat. Terrible configuration you have to sit almost sideways and screw your neck around to watch tv. Goodness Singapore Airlines don’t use this configuration you are loosing customers. One guy on the flight said to look around Business Class as it was half empty and the awful discomfort you have to endure for 13 hours was the reason why. Will never fly this plane again, sorry Singapore Airlines, your staff are wonderful, the plane was rubbish!","Wow, choose your flight carefully.","3" "2019-10-23T04:34:39-04:00","Desktop","1","review","I booked Singapore Airline based on the fact that they have been chosen once again as the best airline in the world. Much to my surprise and utter dissapointment, they did NOT live up to their reputation. They ran out of food on a 12 hour flight, advising me to eat a sandwich. The food was horrible and old. The bread of the sandwich was as hard as a rock-About 3 days old. The ground staff was rude and unhelpfull. They made me feel extremely uncomfortable. I will NEVER book on this airline again. My upcoming trip to SA will be a longer time flying, but on a much better airline.","Worst arline possible","3" "2019-10-23T03:38:36-04:00","Mobile","3","review","Did the same flight with Singapore Airlines 12 mths ago and could not fault the service. This trip I was more than disappointed. Seat selection cost almost $200 over two flights. My partner is quite tall and there is no automatic allowances for people who NEED the leg room. Annoying to see short people in the extra spacious seating. The meals/snacks combinations were odd. For example: A bread roll,jam, muffin and some fruit for breakfast. Sleep was impossible as the seating room was squeezy, and I'm of average size. The person in the seat in front had their chair right back, even on take off, so my screen was in my face which forced me to put my chair back. Based on my previous flight I had highly recommended Singapore Airlines but will most likely not going forward.","Disappointed","3" "2019-10-22T22:31:48-04:00","Desktop","5","review","This was a very pleasant experience. The long flight was timely. The aircraft was very comfortable - a nearly new Airbus A350, with adequate space in economy class and good quality seating. Hospitality of this airline (SQ) is legendary and this flight certainly lived up to the reputed standard. Entertainment offered a very wide range of choice. I have a return visit to IAH next year and SQ would be my airline of choice.","Excellent experience on a long flight","3" "2019-10-22T20:17:55-04:00","Desktop","5","review","This was a very good flight. The waiting at Male was a little boring not much to choose from for food inside the terminal. We had to get a bus to the plane as it was a SQ aircraft. That all went well. Transit in Singapore was great, a little long but Singapore Airport is wonderful with lots to see and do so the time did pass quickly. The flight from Singapore - Melbourne was very enjoyable, food was continuous and very nice. The staff were lovely.","Very good flight","3" "2019-10-22T20:06:54-04:00","Desktop","5","review","Check process was good, there is only bag drop staff so you either check in online or you have to use the machine at the airport. Check in process was smooth. I do recommend you arrive at the airport 3 hours prior to departure.","Very Comfortable","3" "2019-10-22T17:46:57-04:00","Desktop","3","review","Well it didn't start well on our flight when it was redirected to Vancouver for a fog delay when there was no fog out. Probably niot the airline. This delayed our flight by 3 hours and poof a missed connection. Kudos for giving us meal credits as the airport. We were rebooked and upon arrival got all our info pretty quickly. The problem was that we mised a day and half in Bali, they put us on the 3rd flight of 4 out and bumped us 20 rows back and to the middle seats even though we had prepaid for seat selection. The issue was this was a bigger plane! Due to the extra seats they should have given us the same or better or refunded the seat slection we paid for. No such luck they basically told us tehy could od it becasuse of the new flight configuraion even when I pointed out it was a biger plane with far more seats. Anyway, not very happy as this would have been easy to accomodate or throw us a bone on next flight, future flight, or heck just giveu s the money back. Too bad I already booked another flight on this airways or I would change. Emirates is the best airline in the world. Singapore is good but this is just poor customer service. Our last two legs were also delayed (3 of 4 flights delayed). Food was ok on the way there and very good on teh way back. In seat entertainment system was good but movie selection was average.","Good things and bad things","2" "2019-10-22T15:44:52-04:00","Desktop","4","review","Great airline, comfortable seating, really nice attendants, food and snack choices very good and tasty. Plenty of leg room","Comfortable","2" "2019-10-22T13:45:10-04:00","Desktop","3","review","We found Singapore Airlines disorganised from boarding at the Airport right through until disembarking.The seating was cramped of course.They ran out of some meals with service being non existent at times.Worst of all though was the delays which had us arriving in Phuket nearly 3 hours late.A very ordinary experience was had and one I will not be in any hurry to repeat.","Very Ordinary","1" "2019-10-22T13:06:20-04:00","Mobile","5","review","Traveled in economy to Indonesia and I have to say that Singapore Airlines delivered everything you can ask for traveling in economy. Kind and helpful staff from check-in counter to the final destination.","Everything you can ask for","1" "2019-10-22T12:42:25-04:00","Mobile","4","review","This big plane with Singapore airlines wa s really big, you don't feel that this is a 14 hour flight with this jumbo jets. It was a good sitting area and the toilets are big. The food, snacks and drinks are free. ","Big planes with nice staff ","2" "2019-10-22T12:16:19-04:00","Mobile","5","review","We took Singapore Airlines for our trip to Melbourne in Jun 2019. The flight is smooth and wonderful. The service is awesome. It is our preferred choice airlines for travel. Thumbs up for Singapore Airlines.","Wonderful flight to Melbourne","1" "2019-10-22T06:06:29-04:00","Mobile","1","review","The A380 is supposed to be their flagship model. Never travelled on a more uncomfortable seat in my life. Got zero sleep in the 12 and a half hours. Service was shocking, and for 6 hours reduced to bird seed style peanuts as they had run out of fruit, sandwiches and pretty much everything else. In flight entertainment absolutely average. Usually make this journey on Thai and gutted we flew Singapore. Never again... ","Never Again","2" "2019-10-22T03:05:50-04:00","Desktop","1","review","I traveled with this airline numerous times and I have never had good service. They are expensive, the luggage allowance is less than other airlines and the food is horrible. On one flight the staff didn't even serve me food. I was a breasfeeding mother at that point which also meant my baby had less to drink that day. When I spoke to customer care they played it off as me being fussy over the food and dismissed my email. Hard to be fussy if you arent even served. The check in staff is rude and don't seem to know what they are doing. When I asked the flight attendant for warm water to feed my baby I waited 15min and she returned with unwashed bottle and ice cold water. Everything seems to be to much effort for them. I am so tired of flying with an airline that treat you like they are doing you a favor. They seem to forget that their customers pay to be on their airplanes. Avoid them if possible.","Worst airline","2" "2019-10-22T02:46:36-04:00","Desktop","2","review","I had high expectations for this airline but was disappointed. I travel business class for long trips and this was the most uncomfortable plane I've ever experienced. The lie flat beds are ridiculously at an angle. You have to be some sort of a contortionist to be able to appreciate this service. Since this is a round trip, on the way back to Manila, the lounge in Singapore didn't offer much for their breakfast. The food trays didn't get refilled. After spending 30mins waiting, I had to go out of the lounge and just buy our breakfast from the fastfood area. Thought they were at one time the best airline. Will definitely have 2nd thoughts with this airline.","Surprisingly Disappointing","1" "2019-10-22T02:17:43-04:00","Desktop","3","review","It had been about 2 decades since I last flew Singapore Airlines, but I knew they had routinely been ranked the world's best airline, and I had only ever heard good reports. So needless to say I had high expectations for my four flights Perth-Singapore-Seoul-Singapore-Perth. Unfortunately, all four flights left me EXTREMELY underwhelmed. On all four flights, the meal services were so chaotic. They took SO LONG and no one seemed to know properly what they were doing. The special meals came out like 45 minutes before everyone else, then they do several drinks services before finally serving everyone else. So you are left with your empty plates and tray down for about 2 hours. On my Seoul-Singapore flight, they couldn't even get my pre-ordered vegetarian meal right. They fluffed around for ages, everyone else got their special meal but not me. I had to ask a female cabin crew member what was going on; she had no idea but said she would check. Never bothered to follow up with me despite me asking twice. Then I asked the male CSM and he found out that they had given my meal away to someone else incorrectly, and there was no replacement for me. So they cobbled together something else. The CSM was reasonably helpful over all. Even on the sectors where they got my meal right, however, their meal services were all extremely itty bitty and disorganised. Speaking of meals - and I am not blaming the crew here, as this is beyond their control - but to have 2 full meal services on a 4.5-hour flight that departs at 1.10am and arrives around 6am is quite ridiculous. It was impossible to get any sleep, as it felt like the cabin lights were on for the majority of the flight, with people bustling up and down the aisle (since, as written before, each meal service takes so long), and in some cases awful smells (fish noodles for the breakfast service) pervading the cabin. Considering the length of the flight and the fact that it was through the dead of night, I think one meal service - or indeed just some snacks & refreshments - would have more than sufficed. The 6.5-hour daytime flight to Seoul only had 1 meal service! 2 days before leaving Seoul, when we were eligible for pre-seating, they said we weren't able to as we had 'already checked in'. This was false as we had done no such thing. We had to get someone back in Australia to spend ages on the phone to them to finally sort their mistake out. The cabin on the Singapore-Perth leg (which was a pretty old and daggy plane) was freezing. We asked crew members 3 times if they could turn it down a bit, as there was no individual controls. They never bothered to follow up with us, and the cabin remained cold. You would think they could at least use their initiative and perhaps offer a blanket. SQ also damaged our bags on the Perth-Singapore-Seoul leg. I know this can happen (though I have travelled a lot with other airlines for years and it has only ever happened once that I can recall). The entire lock and zip were ripped off. This wasn't as annoying as the fact that they do not cover replacements for this at all. In fact their luggage disclaimers are so extensive, they basically cover nothing in terms of luggage damage. Our insurer said Singapore Airlines are notorious for this - most other airlines would have no qualms with just offering a replacement suitcase or free repair, but not SQ. Yes, we can claim it through insurance, but it was once again just a bit disappointing when compared to other airlines. The cabin crew overall were pretty devoid of any personality or initiative. Very robotic. IFE was just ok. I rarely feel the need to complain about things, especially airlines. Am always just grateful to get where I need to go safely. And SQ did this, which I appreciate. However in this case I think I just had such high expectations after everything I had heard and their world ranking that I was totally shocked at how mediocre and inept they were. This was the last airline I expected it from. We sent them a formal complaint and they sent us deluxe hamper as compensation. So I would like to thank them for that. I just hope that if I ever fly them again, I am able to experience the great service everyone else seems to have had!","Extremely underwhelmed","2" "2019-10-22T01:42:41-04:00","Mobile","5","review","This is my first time fly with Singapore Airline, their good service, efficiency, very nice staffs, the best cabin crews I had never met. They are tidy, beautiful, elegant ... and very nice and excellent service. As well as the meal seems good. Highly recommended, and I will choose this for my first priority for my next trip. Thank you again for my great experience in the flight on 18/10 & return flight on 21/10.","The best airline in the world","1" "2019-10-22T01:17:06-04:00","Desktop","5","review","Having been impressed with Singapore Airlines the first time we flew with them, have carried on doing so. We did 4 flights with SA on this trip and they were all excellent. The Cabin Crew are elegant, helpful, very attentive [be it Business Class or Economy of which we have flown both]. Everything was kept spotlessly clean. The only negative for me was, on daytime flights and being many hours, I dislike having the window shades shut so soon after take-off and for so long. Eye shades are given which passengers can use so have the option.","Fantastic Singapore Airlines","2" "2019-10-22T00:54:09-04:00","Desktop","5","review","Service is great and seats are comfort. Airline staff is very nice and willing to help always. i took flight from Dubai to singapore and return both sides got the comfortable seat environment and food was great","Love it","2" "2019-10-21T22:58:16-04:00","Desktop","5","review","Wonderful experience. The crew members were very humble and jovial. They are always take care of your comfort. The flight wan neat and clean and the food quality was just awesome.","Excellent flying experience","2" "2019-10-21T18:40:46-04:00","Desktop","5","review","Flew a direct flight from Osaka to Singapore leaving late at night and arriving before dawn. The airline is highly service oriented and operations are almost always smooth and easy. The check-in scanner had trouble reading my passport but there was someone to help. Boarding was well-organized and disciplined, there was plenty of on-board staff and they quickly went to dim lighting shortly after takeoff. The flight arrived a little early and baggage was delivered quickly. Happy to fly them.","(Almost) Always a Great Experience","1" "2019-10-21T17:59:44-04:00","Mobile","4","review","Great comfort and food. But the attitude of the staff leaves something to be desired. I know every airline has a problem with Indian passengers, and most of it is justified. But not everyone is like that. So a little less arrogance by the staff would have been nicer. On the Kolkata to Auckland sector where we traveled Silk Air and Air New Zealand, we did not face this negativity. Especially Air New Zealand had wonderful staff","Service","1" "2019-10-21T16:15:07-04:00","Desktop","3","review","Seats on both the A380 and Boeing A350 were very uncomfortable. Singapore Airlines was as usual excellent, but the food on both flights was awful.","singapore airlines","1" "2019-10-21T15:55:32-04:00","Desktop","4","review","I was able to upgrade my wife and I via bidding for an upgrade from economy to business class. I set a low bid due to it being only a 2.5 hour flight. BC was not full. The seating had lie flat seats but not the new versions. It was a comfortable flight. Food served was OK. Would I upgrade to BC again? Not really.","Short Hop Singapore to Bangkok","1" "2019-10-21T14:56:14-04:00","Desktop","5","review","We decided to fly with Singapore Airlines after checking both the prices and the reviews... best decision ever. The plane was an A350-900 ... be aware that the plane configuration is totally different on the Brisbane to Singapore leg to what it is Singapore to Barcelona...much better roomier etc on the longer leg. Business class is worth every single cent and we had after previous bc flights decided that any flight over 4hrs deserved to be out of economy and into business class. The big difference we realised after such a long flight is that unlike other Aussie travelers that flew economy we were able to hit the ground fresh and running at full steam. The level of service on our flight was second to none ( sorry Qantas).","Singapore was the best decision for Europe","2" "2019-10-21T13:43:15-04:00","Desktop","5","review","Comfortable flight. The flight attendants were charming. The seating was good and monitor worked well. The food was ok for economy class. I enjoyed the poached eggs..well cooked! Check in was simple and the airport in Singapore is wonderful.","Singapore Airlines","2" "2019-10-21T10:38:11-04:00","Desktop","4","review","Flight was very comfortable. With the Airbus 380 we had enough space for our legs even in the economy class. Also the multimedia was very nice. Service and food was great.","Comfortable flight","1" "2019-10-21T08:16:34-04:00","Desktop","4","review","A long flight but there was enough legroom for a six footer stretching out beneath the seat in front. Meals and drinks were good quality but there were not enough English breakfasts to go round - penalty of being at the back of the plane. Film selection - not enough action films. Cabin crew - very good and attentive.","PLANE SAILING","1" "2019-10-21T08:15:20-04:00","Desktop","5","review","There is nothing negativ I could say about the flight. The crew was extremely friendly and helpful, also during the night flight there where 2 stewardess taking care of every whish, and this not only because it was their job, but with empathy. Comfort and cleanlyness gave no reason for a complaint.","from first to last minute it was a 5-star experience","2" "2019-10-21T07:00:37-04:00","Desktop","5","review","The trip with Singapore Airline was Excellent. The cabin crew was very friendly. Breakfest and diner was okay. Next time again with Singapore Airline","Fly with Singapore Airlines Excellent","2" "2019-10-21T03:35:55-04:00","Desktop","5","review","Overall the service provided by the Crew was great. Air Steward and Air Stewardess took pride in their work and show care and concern to the passengers onboard. One of the Air Stewardess has assisted an uncle with his cabin luggage. There is one passenger who keep asking for more stuffs (Drinks etc), the staffs are very patience and provided all requests. Even though I was kind of irritated seating on the aisle but disturb by fellow passenger.","Singapore Airline Mumbai and SG trip is Excellent","2" "2019-10-21T02:00:04-04:00","Desktop","3","review","We flew the Singapore Business Class from Zurich to Singapore. We were really disappointed about the service. We were sitting on the D an F seats and we eat separately. The D row was always served faster than the F row. It disturbed us very much. Additionally the toilets were very dirty and bad smelling. We could not understand. The food was nice. The flight attendants were not friendly all the time, seemed to be stressed!","Disappointing","2" "2019-10-21T00:59:59-04:00","Desktop","2","review","We flew economy from London to Bali, via Singapore. Was really excited to experience the first class rating this airline holds. Very disappointed. Cramped, slow, poor service, left with meal trays on our laps for far to long and no eyemasks available when we asked. Nothing extra for comfort except a blanket and small pillow. Had to ask for a second drink with our meal, food was not to our taste at all. Very asian orientated, chicken curry and seafood for breakfast! Left in almost total darkness for 10 hours on a night flight, even though people were awake, due to time difference. Special dietary passengers were fed and watered long before other passengers. Seemed as if any little extras that make a flight special were not forthcoming, or that the focus was on the more expensive, first and business class seats and economy passengers were just there to fill up the gaps! Not over friendly cabin staff. Proberly find a better airline, cheaper. Had much nicer experiences with other large airlines.","Nothing special at all","1" "2019-10-21T00:11:53-04:00","Desktop","5","review","We got immediate five-star assistance in no time. Headache is gone. Thank you so much for helping this guest. Flight Confirmation is back for WB7DI7. CHEERS for all your GOOD WORK! Gene","Excellence Service","1" "2019-10-20T23:50:14-04:00","Desktop","3","review","Having heard so much about Singapore airline I was disappointed in the lack of space either side of the seats,leg room was ok only because I have short legs,the first meal we had I couldn’t have the choice i wanted because they had run out of it,they had two choices,I did pay a thousand pounds for the flights so was a bit miffed,I just thought the service was very much rushed,bang,bang let’s get them to sleep so we can get our heads down,just didn’t expect it after what i had heard about the airline and what I paid.","Looking forward to a trip of a lifetime","1" "2019-10-20T22:57:14-04:00","Desktop","3","review","One of the best airlines but i dont understand why singapore to india segment they have old planes ... the business class is soooo very old .. horrible seat and not at all good toilet .. it does not loook like business class .. all other segments have great business but why singapore to india route is neglected ... .... great food though .. all the onboard staff is really good and very helping","Need to improve business class","1" "2019-10-20T20:56:43-04:00","Desktop","5","review","Our first time flying Premium Economy & I must say the inflight experience was awesome. The crew was very attentive & courteous. Food & drinks served were excellent. The seats were comfortable & the inflight entertainment was good. Will definitely fly Premium Economy on SQ again.","Superb Inflight Experience","2" "2019-10-20T20:02:14-04:00","Mobile","5","review","Friendly helpful staff made my travel comfortable. I chose a gluten free meal option, it was pretty good.The next time I will travel,I am very likely to travel with this airline again. Attached is my sketch of the A380 I flew in. I ","Excellent service!","3" "2019-10-20T17:30:01-04:00","Desktop","4","review","SQ is still a reliable airline. However, it is obvious that the service level of SQ is not as same as it used to be. It appears that they have cut down the number of on-board staff. This affect the service. In the past staff come and ask whether you want a drink. Now passenger has to go and ask it.","Reliable Airline","2" "2019-10-20T16:01:48-04:00","Desktop","5","review","2018 I flew round trip from Kuala Lumpur, Malaysia to Zurich, Switzerland because I got a good promo deal. I was so impressed that this year I decided to fly to Italy again on SIA. It was a bit pricey (compared with a few other airlines) because I went during peak and also it was a weekend flight. It was worth it! Flight schedule suited me. I flew to Milan first, then went to Florence and Venice by trains. Embarked on a cruise from Venice which ended in Rome. Flew out of Italy from Rome. Even though I flew economy class, the seats were wide enough and spacious leg room. Service was good. There is an ""in between meals"" snack menu so I was never hungry. Anytime throughout the flight, you can ask for sandwiches, biscuits, nuts, chips, apples or instant noodles.","Best Airline","2" "2019-10-20T11:03:51-04:00","Desktop","1","review","The flight was canceled by Singapore airlines due to which whole month scheduled was messed up. The reason for traveling is for medical issues. Missed Dr appointment due to one day they just told me that they will reschedule return flight with No Cost. the returning flight has 22 hours of transit time, no Hotel, talked to customer service SA denied hotel, the traveler is pregnant and was traveling by her self with 22 hours transit. the original ticket has only 5 hours transit and changed the ticket has 22 hours. when asked to SA for providing the discounted ticket so that someone from her family will take care during the transit, they denied the ticket saying airlines are full occupancy. I send almost 10 hours talking and chatting with Singapore airlines people and write an email but no positive response I get from them in my favor. due to which I have to suffer stress by managing all schedules and Doctor appointments. they don't treat you well if you are an economy Class passenger","Don't Trust Singapore Airlines","2" "2019-10-20T10:21:16-04:00","Desktop","5","review","Put us in first class because we had a choice to be bumped with a tour of Soul and first class We took it and it was great.","best airline","1" "2019-10-20T06:25:51-04:00","Desktop","4","review","This airline company is so famous as the top company in the sky with super cool hospitality and service. But in this flight, it's not special one to me. It's not dislike one but maybe the flight is from Singapore to New York City( JFK ) via Frankfurt as long flight way and many passengers were young and bit noisy, but many crews didnt saved it for other passengers. Was their final destionation JFK? My destionation was Frankfurt, so I could not sleep well by the noise by them.","Vrey good as simply, but not special to me","2" "2019-10-20T04:38:44-04:00","Mobile","2","review","Private room service is good. They also serve Dom here. Food is below average. Almost every dish I ordered is prepared in advance and heat to serve. Suite on A380 although old configuration is still good. Service onboard the plane is excellent. Cabin crew are just great. They serve Dom and Krug on board, which is very good. Food is horrible. I had the Japanese selection and is worst than my USD 10 bento set from a supermarket in Tokyo.","SQ 638","3" "2019-10-20T04:02:24-04:00","Desktop","3","review","This is a really good, easy daylight flight from Syd to Singapore arriving in Singapore in time for dinner. Perfect! I had organised on-line checkin but that proved to be somewhat otiose in Sydney, as I still had to check in and was issued with new boarding pass, no big deal. It is difficult to find fault on such a short haul. I was comfortable in my window seat, huge choice of entertainment, excellent selection of beverages, food not bad. My only small criticism would be that, asides from the kind young man who checked me in and also took my boarding pass at boarding time, the onboard staff were somewhat supercilious. I noted that a bloke seated in front of me was attended to constantly by team members, yet I was shoo’ed out of the galley by team members when I requested a coffee. (It was brought to me). I don’t know, but where I come from (not the city), people are treated equally and with respect. Perhaps I’m just old fashioned. The other major problem I had was that I had originally booked with Singapore airlines for a side trip to Hong Kong with my son. For obvious reasons we had to cancel that leg. Without any compassion; rather .....one might think taking advantage of a situation, I was to be charged an additional $500+ simply to cancel that arrangement (with nearly 4 weeks notice). In my respectful view, this is very harsh. After that unhappy news, I ended up moving my dates (by one day) to and from Syd-Singa, with no HKG in between. Still was pinged an extra $500.00+. Plans change, things happen. The airline ought be more flexible and understanding.","Quite pleasant","2" "2019-10-19T22:27:37-04:00","Mobile","1","review","I’m a travel journalist and flying very frequently around the world. Today my flight was from FRA to JFK. From boarding to inside airplane and bar smell inside airplane. It’s very shame of Singapore airlines! what has happened to one of the best airlines in the world? Airbus 380 800! If you chance to fly with another airline ! Do it ! Singapore not anymore the BEST"," what has happened to one of the best airlines in the world ","2" "2019-10-19T21:48:14-04:00","Desktop","4","review","On 4th October, 2019 I have traveled from SFO to SIN and on 18th October from SIN to BOM and all in Business Class. The services from SFO to SIN were excellent and food was not its best but it was okay but nothing exceptional. Overall it was normal Singapore airline's standard. However, surprisingly from SIN to BOM, it appeared to me that service level and food provided is not at all in line with Singapore Airlines standard. Cabin crew appeared to be very busy. Anything you request, their standard answer was I will come back but never come back. You have to go on reminding them. I could judge the differential service level and food provided between SFO to SIN and SIN to BOM. SFO to SIN is best where as SIN to BOM is below average. While checking in at Changi T3 in business class counter, I am surprised to notice that, the agent had no smile in face and no courtesy not welcoming. Appeared very dull guy and body language showed that passenger is troubling him. Where as check in at SFO was excellent and welcoming.","No more best airlines for all the routes","2" "2019-10-19T19:03:40-04:00","Desktop","5","review","As usual, I had a comfortable flight on the best airliner. The staffs made me feel comfortable and welcome with their ever ready smile and great attitude.","Best airliner","2" "2019-10-19T17:55:10-04:00","Desktop","5","review","Flying Singapore Airlines is an experience.The best airline in the world from boarding, cabin crew, cabin service and food. The cabin crew had great communication skills and interacted well with all passengers. Congratulation Singapore Airlines.","Cape Town to Melbourne","2" "2019-10-19T10:22:28-04:00","Desktop","5","review","So good didn’t want to get off . . . .!!!!! Quality aircraft (Airbus A359-900) with quality seating giving plenty of space and privacy, on time, serving delicious meals and wines and staffed by attentive and delightful individuals who genuinely cared.","World class","1" "2019-10-19T06:47:30-04:00","Desktop","3","review","This flight was very good in all respects from ground to cabin staff.Good service and food and hospitality.Spaceous flight.I had connecting time at Singapore with only 50 minutes connecting flight.But the terminal was same,so no problem and I COULD GO TO THE GATE IN ONLY 15 MINUTES.But at Bejing one of my checked in bags did not come.So,I waited till last bag and then complained .But they had received the information about my left bag from singapore and I GOT IT IN MIDNIGHT IN MY HOTEL.I suggest here if they had prior information then they should have come to the belt and told me ,so that I need not wait till last bag for 15 minutes.Otherwise ,everything well about this flightI would like to travel with this again","Very Efficient Flight","2" "2019-10-19T06:31:54-04:00","Desktop","4","review","A looong flight! Cape Town-Johannesburg-Singapore-Jakarta! Get to catch up on a reasonable selection movies...is this the shortest route to connect Cape Town with Jakarta!? The crew on SQ 479, particularly the Johannesburg - Singapore leg, were exceptional.","Cape Town - Jakarta","2" "2019-10-19T05:33:28-04:00","Desktop","5","review","This the 3rd time we have flown to Brisbane by Singapore airlines & we were very happy. We had one stop in Singapore which has recently been revamped & is looking fab. The staff on both flights were so efficient & kind. They actually look as if they enjoy their work, hope that is so. We paid for extra leg room & that did help a lot. It also helps that we were on the fab A380.","The only way to fly","1" "2019-10-19T04:51:32-04:00","Desktop","5","review","As always this was an excellent flight without any issues. Service was excellent with friendly staff. Very comfy flight with good movie selections. Will fly again.","Excellent flight","1" "2019-10-19T04:23:42-04:00","Mobile","5","review","Best service we have experienced in all our travels. Singapore Airline staff are very professional and friendly. The food was delicious with a good selection and generous portions. The seats were so comfortable and spacious, I was happy just to be reclined whereas my husband took advantage of the fold out bed. I asked for a blanket and got a quilt which was so warm. We have travelled with Singapore airlines a few times but business class is worth it if you can afford to splurge. Highly recommend you travel with Singapore airlines. ","Fabulous flight ","3" "2019-10-19T03:39:22-04:00","Mobile","3","review","My wife n I flew the direct SQ flight from SG to Newark. With tailwind, we reduced the 18 hrs 25 mins flight to 17 hrs. Service was very good from champagne to Book the Cook meals. Our every request was answered n fulfilled with the fame SQ cabin service. When it's time for bed, stewardess just appear n help to prepare the beds of A350 900 ULR. Roll back after sleep. Impeccable service helped us survive this ultra long flight.","Awesome service for 17 hrs flight","1" "2019-10-19T02:50:24-04:00","Desktop","5","review","Definitely the best airline we have flown with service was excellent cabin staff were great food was better than expected we came back on a 380 witch is a super airoplane","Mr","1" "2019-10-19T02:24:29-04:00","Desktop","5","review","From check in to landing, I highly recommend Singapore Airlines. I have flown with them on numerous occasions, and have found their service to be professional, courteous and kind. They are most certainly my first airline of choice.","Awesome experience. A highly recommended airline.","2" "2019-10-19T01:11:20-04:00","Mobile","5","review","This time we were flying on economic. Last time business. A world to difference. But never mind the staff very helpful and smiling!!! Before we travelled, I had changed my inflight menu to menu without fish! It was really a mistake! I was jaloux at my husband's food. I got dinner as if I was a diabetic and also had allergies to gluten. I have never eaten so much chips! I think they have to listen more carefully about food, if it's only fish you can't have. So at once on our holiday I have changed to inflight menu. If I get fish, I will give it to my husband. This is our 46 travel with this company. And in April 2020 we do it again. Our best recommendations. ","Always good service, but be aware changing inflight menu","2" "2019-10-18T22:27:49-04:00","Desktop","5","review","Late overnight flight to LHR, departing Singapore. Krisflyer lounge at T3 was really quite busy for that time of night - so don't look for a relaxed peaceful experience. Boarding was efficient, as always. Flying on A380-800 version 3, which comes with the latest 2017 J seating (see MainlyMiles.com for more details). Business class on an all-upper deck configuration. The cabin is missing the centre row of luggage compartments, which gives the cabin a very airy spacious feel. The seating is really luxurious, with ample storage space and the latest touch screen IFE boasting crystal clear vision for those of you who *must* watch these things. Seats have a privacy divider for the centre aisles, which allows you to interact or shelter from your neighbour. The wraparound wings on the seat give you great privacy overall, if that is your wish. Seat controls are electronic and allow you to configure your seat in multiple positions, including the lie flat position. A pair of noise cancelling headphones is provided. I found the lie-flat seats perfectly comfortable, but other feedback was that due to the slant angle, it was slightly difficult to get a comfortable position. All other aspects of service were as good as SQ usually achieves, but then, to be honest, I am not very demanding there - a friendly smile will tick the boxes for me! There is no denying that the price of business class is high on SQ (very high??!), but if you get the new layout, I think this is a really special way to travel.","Very pleasant experience, if you can afford it :-(","1" "2019-10-18T20:06:27-04:00","Mobile","5","review","Everyone had recommended us Singapore Airlines for our trip to Australia so we went ahead and booked it. On board we found seats very comfortable and staff very cooperative. Food was good and enough quantity. Planes on Delhi-Singapore leg for new but even Melbourne leg was good enough. Flights were on time.","Very Comfortable Flight","1" "2019-10-18T19:44:21-04:00","Desktop","5","review","It's been a pleasant flight. First because I can go from Bandung my hometown, doesn't need to go to Jakarta which means another add hours. So convenience, the flight is on time from Bandung to Singapore (by Silk Air) then transit in Singapore before continue the flight to Sydney. Honestly I loved airport life, coz this is the only time that I can do my fave things, reading, listening music, watch movies and just enjoying the moment. Also my fave is Singapore Sling drink, you should try it.","Enjoying our flight","1" "2019-10-18T19:11:30-04:00","Mobile","1","review","First and last time with Singapore Air. Booked on their site, and my flight was changed to Silk Air. As a Gold Star Alliance member, I lost all lounge privileges and everything else that get with this level. No recourse, tough cookies, but the staff was really really sorry. ","Book Singapore Air changed to Silk Air","3" "2019-10-18T17:51:26-04:00","Desktop","4","review","Service and food were good. Staff frequently cleaned the laboratory which was great to see especially when you were a long haul flight. I was on the upper level of the aircraft, so the leg space was quite good. The only downside was the entertainment screen was not a touch screen, you had to use the control panel to choose entertainment. Overall, as the airline did not disappoint each time I flew with them.","Great service","2" "2019-10-18T17:01:15-04:00","Mobile","5","review","We travelled to Singapore on our way to Europe to visit family. We flew a number of different airlines, all Star Alliance members. If I rated them they would go like this; Singapore 10, Air New Zealand 9, Swiss 6, Lufthansa 4. We also flew with Air Lingus. I’d rate them at 7.5 - this was short haul though while all others were over 11 hour flights. In future we’ll pay a bit more and fly Singapore the whole way. On Singapore Airlines we were treated extremely well. Staff were really friendly and helpful and it felt like they genuinely wanted to make you feel looked after. Food was good and snacks available anytime. The plane seats were modern and comfortable and we weren’t too cramped.","Europe stopover","2" "2019-10-18T16:07:12-04:00","Desktop","4","review","Safety: 5/5 Cleanliness: 5/5 Customer Service: 5/5 Quality of Food: 4/5 Value for Money: 5/5 SIA has always been my preferred airline worldwide, primarily for its safety track record. This time around we flew with our toddler of 16 months, and the ride was very manageable due to the friendly service staff, they were a great help to the 7-hour ride on the plane with a toddler. Kudos to the team!","4.5/5","1" "2019-10-18T14:18:01-04:00","Desktop","5","review","Always great service on their aircraft, nothing ever too hard to do, and respond quickly when you press the call button at your seat.","Excellent Service","1" "2019-10-18T12:35:40-04:00","Mobile","5","review","I always try to fly SingaporeAir when ever possible.The food is lovely the staff are beautifully dressed and Changi airport is a day trip alone just wonderful","The best airline","1" "2019-10-18T06:48:29-04:00","Desktop","4","review","Return flights via Changi. A350 -900 in all sectors. Outward flight excellent in service, food and general comfort in both sectors; inward flight excellent in service and general comfort, very average in food. I would recommend this airline. The A350 is a superior aircraft in comfort compared to B787. I particularly liked the seat recline, seat as well as back moves, thus avoiding a pet dislike,i.e. the passenger who reclines seat back so far that there is no room to get in & out. Changi airport is extremely impressive and spotlessly clean.","Contradictions","1" "2019-10-18T05:28:34-04:00","Desktop","1","review","Previous flights on Singapore Airlines have been tolerable but the SQ279 from Singapore to Adelaide on a new Airbus A359 with the 3-3-3 seating layout in Economy Class was a nightmare for my wife and myself. There is simply no room in Economy seating, it is incredibly cramped and if the passenger in front reclines their seat it is just torture, genuinely claustrophobic. The seats seem to have no padding at all, really hard and totally lacking in support. To top it off the cabin crew were haughty and unhelpful, obviously Economy Class passengers mean nothing to this airline. Take out a 2nd mortgage and fly Business Class or stay home. .","Aaaaaah !!!!","4" "2019-10-18T01:45:46-04:00","Desktop","5","review","Smooth flight, good food and meals onboard, excellent service by cabin crew. No delays in departures!","Smooth flight on Singapore Airlines","1" "2019-10-18T00:21:53-04:00","Desktop","1","review","I have to begin by saying I am angry and maybe on my return flight this weekend I will have a change of heart Despite our inhand eVISAs Singapore Airlines would not allow my partner to board from Singapore to Cochi We had secured eVISAs for our holiday to India; we had these in hand when we checked into the flight in HCMC however when the ground crew took our paper confirmations they reported that one VISA came back with detail errors? They allowed us to board in HCMC and assured us that the ground crew in Singapore would confforo confirm with India Immigration - upon arr in Singapore they had not resolved the issue and we do not know if they tried - in the end, I flew ahead and prayed that they would get clearance for my partner on the next flight Upon arr in India, India Immigration assured me there was NO PROBLEM?! Not sure what to believe In the end, he did board the later flight but this inconvenienced our driver // hotel check-in and did not really allow enough sleep before our 7am tour :(","Holiday UPSET","1" "2019-10-17T23:35:14-04:00","Desktop","5","review","As always the service, food and beverages was excellent. The crew can only be congratulated for doing a great job. Disappointing, however, was the very small luggage compartment on the upper deck - we had one standard (airline approved) size carry-on each and these did not fit so were kindly stored on the main deck by the flight attendants. Also the seat design means you sleep diagonally, which is a bit strange, and the seat controls only worked occasionally - a problem experienced by other passengers. Not something that will stop me flying SQ but will make me select my seat carefully.","Great service but disappointing aircraft","2" "2019-10-17T23:05:36-04:00","Mobile","4","review","Economy sucks on long haul unless you get the seats with the extra leg room on outward flight we did 13 hours of bliss leg room but in return crammed in the back 😞 lucky for us we slept 10 hours 😊 so only had to endure a short awake time my legs were like balloons. I have to give these guys 4 star as this is economy and u get what u pay for so if I want better service I need to stop crying and pay for it. I wish one can only dream of buisness class, staff amazing food mmmmm not that great lost a star here.","Economy sucks","1" "2019-10-17T20:41:41-04:00","Mobile","5","review","Took this flight to Shenzhen. Overall the service is good. The stewardess were very helpful. They tried their best to offer vegetarian food to a few monks on flight as prior to that they did not indicate their needs. However for tall European, economy will not be suitable as there are really little leg space. Even small size person like me find it challenging to move out. The video clip that they plaued are quite nice though.","Safe flight to Shenzhen","1" "2019-10-17T19:53:37-04:00","Desktop","3","review","First time with Singapore Airlines Premium Economy and the last! You would be thinking all would be better, better seats, better food, better service but not really. My seat on the first leg, Brisbane to Singapore, the remote control for the entertainment system was jammed in so hard from the last flight, had to do without it. Not a big deal really, but then the tray table jammed and 2 flight attendants to push it back into place. Then the footrest wouldn't work properly. Credit to attendants offered to move me into the middle row - 4 seats, but didn't like that prospect. Next leg Singapore to Heathrow on a A380 - toilets backed up! Captain announced 4 hours into the flight, but happened as soon as we took off! Really Singapore - this was a horrible way to fly! Especially 13 hours! Shocking! To top it off - when we arrived at Heathrow - our suitcases came off LAST and damaged. A little bit redeemed on our return flight BUT Premium Economy - NOT with Singapore Airlines....","Premium Economy - not worth it!","2" "2019-10-17T17:12:48-04:00","Desktop","4","review","Comfortable flights with good food and drink service aboard planes and lounges. Only problem was flight home to Adelaide, gate changes (2) were announced but call to board did not happen in the Kris Lounge and we nearly missed the plane, last to board, told staff on boarding but it did not seem to bother them.","Adelaide, Bangkok, Phuket and Singapore","2" "2019-10-17T16:39:47-04:00","Desktop","5","review","getting injured overseas was a nightmare - getting home with singapore airlines made my nightmare fade - the ever helpful staff - superior seating - can we help with anything at all attitude - made what could have been a horror flight into a very pleasant one . need i say any more","exceptional service","1" "2019-10-17T16:20:47-04:00","Desktop","5","review","I used Singapore airlines for the return trip to Singapore and Sika airlines which is a subsidiary partner of Singapore airlines to get to Kho Samui. Would highly recommend using them both again as the service and flight were very good.","Singapore airlines","1" "2019-10-17T07:40:08-04:00","Desktop","4","review","Addressed all my concerns before travel and during travel. Food served was hot and tasty. Indian aloo parantha were the best I had till date.","Assured quality service","1" "2019-10-17T03:29:37-04:00","Desktop","4","review","Singapore Airlines provides a great service, tasty food and attentive staff made the flight more enjoyable. The only downfall was that the seats, while comfy, they were a little bit narrow so my partner kept on accidentally hitting the call button with his leg.","Singapore airlines review","2" "2019-10-17T01:40:59-04:00","Desktop","4","review","loved the flight. Staff was very helpful and cordial. food was good. everything I asked for was there.","On schedule departure, without a single hurdle.","1" "2019-10-17T01:32:10-04:00","Desktop","5","review","Only safety video i have watched properly and understood correctly. the safety guideline video was extremely effective and eye catching. the staff was helpful and friendly. but the flight cleanness was bit average had some stain on the pillow but other than that the seats were comfortable and food was good too.","Quality service","2" "2019-10-16T22:19:28-04:00","Desktop","4","review","i forgot to reserve a child meal for my little one. the ground crew at the hk airport was very helpful, try to get one for me and even reserve one for my child for our return flight.","helpful staff","2" "2019-10-16T20:22:40-04:00","Mobile","5","review","We have 6 members of family with 2 child 1 infent and 1 senior citizen to avail singapore airlines while travel to Malaysia. The mentionable good things are 1. Cabin crue are extremly supportable. 2. They are taken care of child and todler nicely. 3. Food standard is good 4. Time conscious and good management. Negative side: May be from Bangladesh they are not using upgraded Plane so that we feel so jerking sometime without bad weather. Overall it was agreat journey in both return way.","Great Service","1" "2019-10-16T19:09:17-04:00","Desktop","1","review","I’m extremely disappointed in having to write this review, but perhaps other travellers have had a similar experience with Singapore Airlines. My flight ( Business Class ) to Singapore was in my opinion spoiled by having a broken seat, which caused me out of pocket expenses. Singapore Airlines whilst in flight compensated via a $200:00 voucher. If I hadn’t had further expenses I wouldn’t be taking this stand. Singapore Airlines are refusing to correspond with me, and that makes me wild and disappointed. I note of late, this airline is promoting refurbished A380 first class. I recommend Singapore Airlines should firstly look at other classes and lounges to improve before moving into first class product improvements. And certainly improve customer service. Very disappointed traveller.","Disappointing","3" "2019-10-16T13:23:41-04:00","Desktop","4","review","It was a great flight. We were lucky to have the sears behind a bulk head so had lots of leg room. On our return trip not so fortunate & sandwiched like sardines. The crew were fantastic & nothing was an issue. Food & beverages were lovely.","Lovely friendly staff","1" "2019-10-16T13:18:27-04:00","Mobile","5","review","We really enjoyed premium economy. It was worth the extra money both for me with a bad back and for my tall husband. I loved being able to pre order our meals too. As always, the flight attendants were just beautiful.","Canberra to Singapore","2" "2019-10-16T13:07:31-04:00","Desktop","5","review","Always great staff, nothing is too much trouble. Pity other carriers cant learn from Singapore Airlines!","Cabin staff are very friendly","1" "2019-10-16T11:59:22-04:00","Desktop","5","review","The flight was very long but I am able to settle in a world widest business class seats. Entertainment selections are also amazing along with wide variety of food choices for all 4 main meals + 2 supper. Inflight Wi-fi was not that great in term of speed though, but livable. FA are all attentive and helpful. Respond time was less than a minute everytime after the bell rang. Toilets are very clean (as they are cleaned by FA every few passenger visits) the whole flight","Amazing aircraft - Amazing service","2" "2019-10-16T08:13:44-04:00","Desktop","5","review","Have travelled with them a number of times and always had good service even in economy. Good food and nothing too much trouble","Excellent airline","1" "2019-10-16T04:59:10-04:00","Desktop","1","review","When I checked 48 hours (earliest possible) before the a flight from London Heathrow to Singapore my wife and I were not allocated seats together and even after a phone call to Singapore Airlines there were no pairs of seats on an A380 available even just 30 minutes after check-in is open. I booked through Expedia and neither Expedia or Singapore Airlines told me I had to pay a nominal fee of around £10 on top of the £930 fare to ensure we could sit together. BE CAREFUL SINGAPORE AIRLINES LIKE A CHEAP AND NASTY AIRLINE HAS A POLICY OF RANDOMLY ALLOCATING SEATS TO PEOPLE WHO BOOK TOGETHER.","Random seat allocation of people who booked together.","4" "2019-10-16T04:16:47-04:00","Mobile","2","review","I recently flew from SIN to HK in economy class on a SIN A380. While the service was fine, I was shocked to see how dirty and worn the aircraft was. Several seats had tears in them and the area around my seat was filthy (dirt marks, coffee stains etc.) This is not the Singapore Airlines I remember. What happened to cleaning your aircraft? They should be ashamed of this type of experience","So disappointed!!","2" "2019-10-16T02:28:32-04:00","Desktop","5","review","Singapore Airlines planes and staff are exceptional. We can’t recommend them highly enough. Nothing is too much trouble. The food and service is outstanding.","Frankfurt to Singapore","2" "2019-10-16T00:06:29-04:00","Mobile","5","review","SIA is always my preferred airlines traveling abroad, even though there are direct flights with cheaper fare, i will and always choose SIA. The crew and IFE are awesome. I also love the food on board. During stop over, i love going around changi airport which is the best airport in the world","Singapore Airlines","2" "2019-10-15T20:28:25-04:00","Desktop","5","review","Singapore Airlines is my preferred airline. Very competitive pricing, airline safety, friendly and professional cabin crews. The food is always at it's best with a variety and quality on the menu! I can only recommend the Airline and its staff!","Very good Flight and Service!","1" "2019-10-15T20:04:14-04:00","Desktop","2","review","A sweet mail flight attendant was attracted with a pretty female one in Chinese. The head attendant was a Japanese and couldn't understand the conversation but I could. Wonder why they hit on there. I didn't take a flight of Singapore Airlines for more than 25 years and disappointed so much for the worse quolity. So pity.","""BOYS MEET GIRLS"" flight attendants","2" "2019-10-15T18:45:11-04:00","Mobile","5","review","Very comfortable and good meal on the place and reasonable price. They should be my first list for traveling next trip. Only the flight from Singapore to Bangkok not too many choices of inflight entertainment. ","Good service with nice staffs ","2" "2019-10-15T14:56:25-04:00","Desktop","5","review","We have flown with Singapore Airlines for the last couple of years and they are always excellent, from start to finish. Firstly, the staff are always unfailingly courteous and smiling. That is in the air and on the ground. I have seen them in some extreme circumstances and they are always exceedingly professional. Besides who doesn't love a Singapore Girl and guy - right. The food is very good and the entertainment has something for every taste. The planes are new and the seating is very comfortable. Of course in Economy there is always the issue of legroom but it is bearable on Singapore Airlines. I have flown other airlines recently so I have experience different companies. Overall I highly recommend them. The price may be a little higher than some but it is definitely worth the money.","As always - an excellent Flight","2" "2019-10-15T12:24:04-04:00","Desktop","5","review","A pleasant flight. Staff were courteous and helpful The in-flight entertainment helped the 9 hour flight pass quickly Would fly with Singapore again","Enjoyable","1" "2019-10-15T11:48:13-04:00","Mobile","4","review","We flew CPT-JNB-SIN-DPS with a chosen 10hr layover in Singapore to do some sightseeing. Overall a very good flight with great service from the cabin crew and the pilot got us home back 30 mins earlier than expected 😊. There were no delays at all. Good legroom in economy class and a fantastic selection of entertainment on board. Toilets were always clean and they offer complimentary toothbrushwith toothpaste, comb, socks, earphones etc. Only disappointment was the food - tasteless in flight meals and not so fresh bread rolls. ","Very Good flight to Bali! ","1" "2019-10-14T18:22:49-04:00","Desktop","5","review","When travelling to Singapore, my choice airline has always been Singapore Airlines. She has never disappointed me. Boarding makes me feel 'at home again'. Service is excellent. Patient air hostesses. Good quality food, extra chilli on demand and of course Singapore Sling to sip while cruising the first hours! Indeed 'A great way to fly' as their slogan has always been! Keep up the good works!","Indeed a great way to fly!","1" "2019-10-14T17:48:27-04:00","Mobile","3","review","Travelling in Singapore Airlines for more then 3 decades, it is noticeable deterioration of service in certain flights. While aircrafts are newer and well maintained, particularity in over night flights the service is not keeping up with other improvements by Singapore Airlines.","Service on decline","3" "2019-10-14T11:24:28-04:00","Mobile","5","review","If you have to choose between a number of airlines to reach your destination and SQ is one of them, you'd be doing yourselves a favor to go with that. Travelling with Singapore airlines was truly satisfying. From the food to the service to the smiling crew to the overall comfort, everything was great, regardless it being economy. We travelled Melbourne to Singapore and back, however on the way we continued our journey to Athens with Scoot. Now that is a different story!!! I felt like I hopped off a 5 star hotel and onto a 2 star. I think that may be for another review!!!","Flying with Singapore airlines is a must","2" "2019-10-14T10:51:09-04:00","Desktop","5","review","Started off shaky because of another airline delayed flight. The gate attendant actually called me to ask if I would make the flight. When I told them I wasn't going to make it, they changed my flight without charge. In San Francisco, they went to great lengths to help me with my ESA dog and seating. Ended up with whole back row to myself and Rousey. Flight attendants during flight were very helpful. Would recommend for anyone needing to travel with animals.","Great dog-friendly service","2" "2019-10-14T09:53:10-04:00","Mobile","4","review","Flights from Manchester to Da nang was good,the staff were very polite and efficient but the food wasn't too good on both legs of the journey. Toilets were clean and check in was quite quick. Would recommend this airline on the A350.","Good flights on schedule staff very polite","2" "2019-10-14T09:51:30-04:00","Mobile","5","review","We recently flew direct from Manchester-Houston rtn. The staff were lovely, polite, friendly and efficient. The flight was smooth and lasted 10hours out and 8hours back. Wow. No waiting around for a connecting flight just there and back no problem.","Excellent","2" "2019-10-13T20:49:54-04:00","Desktop","3","review","I was surprised to see the old large -wide seats & no pod. It took a while for me to feel comfortable. Luckily the cabin crew were eager to assist making the bed although I found it difficult to click the seatbelt on when preparing to sleep. A couple of short bursts of turbulence had no affect on me. The meal offerings before arrival were poor & gave very little choice..the frittata was ok. If I fly with this airline again I'll be sure to check flights with pods","What A Disappointment!","2" "2019-10-13T19:59:33-04:00","Desktop","5","review","Really enjoyed the flight. 10h30 hours is a long time, but the friendly staff made sure I'm as comfortable as possible and they're extremely friendly. Awesome, good work!","Very good Experience","3" "2019-10-13T16:07:58-04:00","Desktop","3","review","Rows very close together means cheaper tickets but requiring a contortion to sit down probably like many airlines except Qatar. While seated I could not bend down to pick up dropped spectacles or anything falling on the floor.","Bend at the knees & hips & form a 'W' to get into he economy seat","2" "2019-10-13T12:28:53-04:00","Desktop","5","review","The staff at Singapore Airlines definitely know how to make a long flight as enjoyable as it can be. Right from Check-in through to disembarking at the destination airport. The cabin crew were very friendly and couldn't do enough for us. Professional and well run company.","2019 UK Trip","3" "2019-10-13T10:56:20-04:00","Desktop","5","review","When flying long haul this is always my first choice. Consistently excellent in all respects. I particularly appreciate the experience of travelling in the A 350 lower pressurisation higher humidity aircraft.","Still the best","3" "2019-10-13T08:56:47-04:00","Desktop","4","review","I recently had a short flight on Singapore Airlines to Bangkok, a flight that utilised a B787 Dreamliner. The check-in process was easy and straightforward, with the automated luggage belts working much more efficiently than when I last used them. Boarding was smooth even though the flight was at least 80% full. I was actually most eager on this flight to check out the plane's windows. Designed to dim or lighten at the press of a button, the windows have not attached sliding shades. Furthermore, the Dreamliner's windows are some of the largest, if not the largest, in the business, allowing for an improved view outside the plane. Unfortunately, as the flight was in the early evening, testing of the automatic dimmers had to be shelved. The airline's Krisworld IFE was excellent with a super-extensive range of movies, shows, music and games as usual. If anything, perhaps the only thing missing is a camera mounted outside the plane to allow for a different view during take-off, landing and in flight. Food options were decent although I tend to find that the mains offered in economy somewhat dull, which turned out to be the case again although I was plesantly surprised that the meal came with brown rice, a healthier option compared to white rice. Service standards were also definitely very good. Overall, a good flight where everything worked although it will need another, preferably longer flight, to decide if the Dreamliner's my kind of aircraft.","First flight on a SQ Dreamliner","3" "2019-10-13T04:21:36-04:00","Desktop","5","review","Singapore Airlines excellent overall business product as usual. Check in a breeze at Perth. Small lounge, well stocked, but only one toilet (!). 5 hour flight to Singapore on new 787-10. New business seats several inches narrower and two inches shorter. Now simply a good version of Thai/Eva etc. rather than anything exceptional. Service impeccable as always. IFE state of the art. Lounge in T2 Changi huge and busy, but able to have shower without a queue. Flight from SIN to BKK was 'old business' class, which has a much better seat (go figure!).","First time on new business class","3" "2019-10-13T00:19:26-04:00","Desktop","5","review","Morning flight to Hanoi, and it was very comfortable in this A330-300 aircraft (2-4-2 configuration). We got the double seating by the windows. As I prebooked standard seats, upon online check-in, I could select the forward zone FOC! Seat was so comfortable, I slept the entire flight. Flight timing was perfect, arrived before noon.","Most comfortable flight","2" "2019-10-13T00:09:20-04:00","Mobile","4","review","I flew economy class on sq871 from Hong Kong to Singapore. The Singapore Airlines land was closed so I was sent to the SATs Lounge which is a very basic Lounge and fairly unimpressive. The economy cabin has 301 Economy seats in a 3-3-3 configuration with 2 aisles. The seats I rather narrow in the back, but it has an adjustable headrest good legroom and a good IFE system with a good selection of movies and entertainment. The seats have a 32-inch pitch and 17.5 inch width. The economy seatback pockets on these new generation economy class seats still features extra pockets which come in handy for storing things like your wallet and passport The Boeing 787-10, you will find the call buttons, reading light button, an illuminated USB charging port, and a two-prong headphone jack. I was lucky enough to have 3 seats to myself and as it was a knot flot I didn't bother to sample any of the food I just stretched out and nodded off. The aircraft is modern & quiet and offers a smooth flight and I'd have no problem in recommending it or taking for the flights on it it is a very pleasant aircraft to fly in. ","SQ 871 the Boeing 787-10 Dreamliner","2" "2019-10-12T23:53:08-04:00","Mobile","3","review","Singapore airlines and Changi airport staff were excellent when we had an issue that caused us to be late to enter the plane. Could not be more grateful for their concern, support and care. Our flight departed and arrived on time. One concern was the food both ways. We had selected non fish options on both trips to and from Singapore. On both trips we were told that the alternative options had run out and seafood was the only option remaining. We were not able to eat the main meal on either route. Also, breakfast, on return route, was a muffin and a bread roll with a couple of pieces of fruit...stodgy and heavy, and very unappetizing after the magnificent food of Asia. Both routes were bumpy, not the fault of the airlines, but it meant that no hot drinks were offered either route. A very safe airline and that is an important concern but food was disappointing.","Good service, ordinary food","1" "2019-10-12T20:31:27-04:00","Mobile","4","review","Firstly I must say the SQ cabin crew are excellent as always. As a previous PPS member, the service remains high regardless of class ie crew attentiveness and smiles etc However the overall experience was recently marred by poor baggage handling either at Changi Singapore or Heathrow London. Sadly upon arrival in London I discovered that two checked-in bags had been damaged (burst) zipper and hinges. The bags were not overpacked. I was advised by London SQ staff to email a UK SQ representative but there was no response to my query and later upon return to Singapore wrote another email to a Singapore email but again there was no response after nearly a week The SQ experience must be a total end to end experience which includes baggage handling too ","Still a great way to fly but beware of falling standards of baggage handling & customer feedback","2" "2019-10-12T19:17:04-04:00","Desktop","5","review","I enjoyed my 24+ hour (per leg) flight with Singapore Airlines. From the pleasant hospitality, to the helpful crew, this flight was no problem even though it spanned so many hours with 2 layovers and 3 countries. From the hot towel at the beginning of the flight, to the continual beverage service, to the mid-flight snacks and meals, Singapore Airlines is definitely the way to fly on such long-haul trips. Thank you Singapore Airlines!","The way flying used to feel","3" "2019-10-12T17:43:41-04:00","Desktop","5","review","Singapore staff are truly amazing. Service and food is the best. Leg room and comfort vary from plane to plane as the are not all the same A380 and A350 are great planes for economy. More room. The Boeing 777-300ER is very squeezy for long haul in economy. Staff are still exemplary though. Will be traveling with this airline in the future 100%","Best Service By Far","3" "2019-10-12T17:16:02-04:00","Desktop","5","review","This was a very new plane....Singapore airline is always good and if flying in ASIA THEY ARE THE ONLY LINE I WOULD USE. I can't fault their service from Saigon to Singapore to Perth.","Excellent from start to finish....wonderful service and attention.","2" "2019-10-12T15:51:18-04:00","Desktop","3","review","The plane was an A350-900. The seats in economy are a 3-3-3 configuration. The seats are tightly packed and with three magazines in the seat pocket there’s even less leg room. The only meal was breakfast, with the scrambled eggs being better than many airlines. The gluten free food was the same as every other airline. The staff are friendly enough but it’s economy and they’re busy on a full flight. It’s a blessedly short in duration. I don’t think I could go all the way to Europe from Australia quite so crammed in.","No longer special","2" "2019-10-12T12:48:36-04:00","Desktop","5","review","Service impeccable food fabulous with a good selection. Comfortable seating and the lay down bed great for sleeping.","Best business class","2" "2019-10-11T23:16:45-04:00","Desktop","5","review","Consistently efficient in both service and the condition of the aircraft. We felt very comfortable and the connecting flights were seamless.","Flights to Delhi & Return","2" "2019-10-11T23:16:21-04:00","Desktop","5","review","Flew Singapore Airlines Sydney to Singapore and then on to London.On the way over we flew in the daytime and broke the journey with 2 nights in Singapore and on the way back took night flight from London with no stopover .All legs were excellent, the organisation, planes (380s), food and drink but above all the staff were all outstanding. I would have no hesitation in recommending Singapore Airlines business class for long haul, day or night flights.","Five stars all the way","4" "2019-10-11T12:24:06-04:00","Desktop","5","review","I have flown Singapore Airlines for a long time and during that time I have tried Virgin, Cathay Pacific, Qantas, Korean. I have found Singapore simply the best.","Simply The Best.","3" "2019-10-11T08:26:54-04:00","Mobile","5","review","We travelled to Singapore then Los Angeles on our way to Canada and return journeys with this amazing airline! Despite such long flying time we were made extremely comfortable with exemplary service along with courteousness, wonderful smiles and genuine care! Much pleasure in recommending Singapore Airlines thank you to all.....","Absolute bliss on such a long flight","2" "2019-10-11T01:43:32-04:00","Mobile","5","review","I’ve only heard good things about Singapore Airlines and now I know why. They are the perfect company to fly with. Nothing is too much trouble, the staff are so accommodating and look after all your needs. The flight was very king but extremely comfortable. The inflight menu is extremely vast and full of choice for everyone. The food choice was good and refreshing to see. I could go in forever but I don’t need to as quite simply they were amazing to fly with and won’t hesitate to book with them again.","First time and definitely not last time.","4" "2019-10-10T23:05:07-04:00","Desktop","4","review","!3 hour flight which seems to pass quickly due to the efficient FAs and great IFE. Food was great and beverages served whenever you liked.","Great in flight service","3" "2019-10-10T22:47:34-04:00","Desktop","5","review","Singapore Airlines are world class! The captain and his crew were always professional and pampered the fliers! Highly recommend!","Singapore Airlines are World Class","2" "2019-10-10T21:13:50-04:00","Mobile","5","review","There is a reason Singapore Air is rated year after year one of the top international carriers. I’ve been flying Singapore for decades and have always been impressed with the level of service. I no longer fly enough to secure business class so this time I elected to travel Premium Economy. I would say that Singapore’s economy is better than any US carrier flying to Asia but due to the length of the flight decided to go Premium Economy. The Premium Economy is not business class but is sufficiently better than economy that if you can get a reasonable price for the seat, it is worth the upgrade. You receive some of the same amenities as business class-convenience package, up graded entertainment center including full head phones and the ability to select your meals in advance. The big difference is the seat. The seat is reclinable and there is a leg support and a foot rest. The seat is also wider. I was able to get a reasonably comfortable sleep in the flight. What sets this airline apart is that the planes and cabins are immaculate and the cabin crew are extremely pleasant and attentive to any needs you may have. I’ve flown on three classes of service on Singapore and they have never disappointed. ","Singapore sets the standard","1" "2019-10-10T20:39:48-04:00","Desktop","5","review","The trainee that served me was such a delight. She knew how to serve and be polite, also took notice of my crockery position, her senior also frequently checked in to ensure that she was serving us right. Only downside was there was no bag storage, but everything else made up for that. A large range of magazines were also offered, including the economist.","Excellent service, food, the smile was golden","3" "2019-10-10T15:48:08-04:00","Desktop","5","review","I had a round ticket with SIA. The trip from SIN to KIX onboard flight SQ 620 with the Airbus A330-300 was good in itself. But what really wowed me was the return flight onboard flight SQ 619 with the Boeing 787-10. The Boeing Dreamliner really made flying different with its technological advancements made. Digitally controlled window shades, top-notch in-flight entertainment system, nice design of overhead baggage compartment, seats that recline a lot more than expected, and height-adjustable headrest. I am tall, 183cm and the last feature was very very welcomed. Coupled with the pillows and blanket provided, along with really good cabin service, the flight was thoroughly enjoyable. My rating of seat comfort as a 4 out of 5 is that the comfort of the seat was not excellent by itself, but was made better by the pillow provided, coupled with the height-adjustable headrest, it became near perfect. Everything else was great, there is no doubt you can expect excellence from a reputable carrier.","Great as expected","4" "2019-10-10T11:29:47-04:00","Desktop","2","review","I have flown Singapore Airlines since the 90s, the quality of services and food were excellent then. Even 3 years ago when I flew premium economy from Australia to Singapore, the services, food, and cleaness were first class. I have always liked Singapore Airlines so I booked round trip business class this time between Hong Kong and San Francisco with the expectation that it would be an excellent experience. But to my surprise, I was very disappointed with the uncomfortable seat configuration comparing to many other airlines business class I have flown. The service was okay on my way to Hong Kong, but very lacking on the return flight. The food was very salty and barely warm, very long wait between food servings. I did not see enough flight attendant in the cabin to serve and help passangers. I certainly saw some signs of quality declines with Singapore Airlines and I hope to see improvement because I really liked this airline and hope to fly with them again in the future.","Disappointing food, service, and seat configuration","3" "2019-10-10T10:26:09-04:00","Desktop","5","review","Although were were in economy, we were made to feel first class passengers by the cabin crew. We had heard about the quality service beforehand having not flown with Singapore Airlines before and we were not disappointed. We are seasoned travellers, but I can honestly say the cabin crew and the Singapore airlines brand was the best ever.","Quality all the way","2" "2019-10-10T07:18:43-04:00","Mobile","5","review","It was a very good experience flying in Singapore Airlines. The crew members were very cordial . It had a fantastic collections of all types of movies.My family enjoyed on the whole. The food was good too.","Looking forward to fly again","2" "2019-10-10T06:49:02-04:00","Desktop","5","review","From the food to the staff, comfort, service and cleanliness it was perfect. Regular drink service included with the flight prices, comfy seats even for economy and the food was great too.","The perfect flight","3" "2019-10-10T05:16:01-04:00","Desktop","5","review","Fantastic Service from all aspects of our flights with Singapore Airlines. The business lounge in Perth was quite disappointing as seating was minimal and had less inclusions compared to other lounges. The business lounge in Singapore was comparable to the best lounges available.","Excellent Flight","2" "2019-10-10T02:34:40-04:00","Desktop","5","review","Trip started on a bad note with a vehicle incident on the way to airport . Airline very accommodating and rebooked for following day and waived change fee. Flight from EWR is SQ's longest so it's almost impossible to say one is happy spending 18 hours in PE. Over the years I have probably flown several million miles and this was one of best flights on any domestic or international carrier. First, chose PE over business class for price only. Could not justify additional $3,000+ price difference at time of booking. Food was adequate even though I lost my pre-flight menu selections due to rebooking. With 2 full meals and availability of snacks throughout flight, you will not be hungry. Movie selection was not very impressive. Good music selections. The recline feature on seats is great. If passenger in front fully reclines, they do not end up in your lap. Last...the crew was fantastic. Pleasant, professional and totally accommodating. Couldn't ask for better crew interaction. Definitely the #1 airline for a reason.","Reasons why Singapore Air is #1","2" "2019-10-09T21:20:02-04:00","Mobile","5","review","Singapore airlines is probably the best airline company I’ve traveled with. We got emergency seats just by asking which helps me since I’m tall. My girlfriend is vegetarian and we forgot to pre-book it, but they managed to serve her vegetarian food upon our request during our flight. Would recommend this to anyone traveling! ","Vacation","2" "2019-10-09T18:50:39-04:00","Desktop","3","review","Having heard Singapore Airlines had an award as 'best' I don't think that can be applied to PE. While the seats had good width and legroom and were up to PE standard the same couldnt be said of teh food, beverages, or entertainment, these were all definitely of economy standard (everything plonked down on one tray, hot food in foil wrapped plastic dish - though metal cutlery. Wine is red or white, menu listed spirits but there was non visible. Entertainment system difficult to use and browse. Films usual terrible Hollywood offerings, There weer Chinese and Japanese films but didn't try them. One film I wanted to see turned out to be in Norwegian and no subtitles !! The staff didn't make eye contact, smile or give any impression that they were interested in you comfort and enjoyment. For the next leg of our trip we flew Air NZ, boy what a difference!!","Proficient but soulless","1" "2019-10-09T18:48:46-04:00","Mobile","5","review","A beautiful experience. Everything about the flight was good. Staffs were professional and treated with care. Food was delicious except the snack which was not good as per my opinion. Inflight media system was pretty good as it had quite a lot collections. Finally, the flight was on time and it was a smooth flight experience. Highly recommended....","Family trip with a trusted airline","1" "2019-10-09T17:31:52-04:00","Mobile","5","review","Traveling as it should be! After some difficult financial years, I started flying with “normal” airlines again.......... Many flights we AirAsia, Lion Air, Jetstar. My first flight with Singapore Airlines, after 4 years felt like a warm bath. To be treated like a guest, from the moment you book until you leave the plane at your destination. We should all should have the possibility to experience this. Traveling must be comfortable, welcoming and give you the feeling of respect. Singapore airlines always offer you this experience. On this moment I’m waiting for my flight from Surabaya to Singapore and I’m looking forward to “board”. What a huge difference with all Budget airlines, where flying becomes a way to move from point A to point B. Not a experience you look forward too. And the price? If you book a 2 way ticket and you want to bring some luggage the prices are very competitive. We all want to fly safe and feel welcome. Wish you all safe travels and thanks to Singapore airlines for having me as a guest. Regards, Jac de Gooijer","Amazing experience ","1" "2019-10-09T15:40:42-04:00","Desktop","5","review","Sin/Maa flight on 16Sep operated by Excellent crew. All crew members were excellent and friendly and helpful. Suggest to passengers please board and put you bag in the over head compartment fast so as not to delay other passengers","Superb crew","1" "2019-10-09T14:00:22-04:00","Desktop","5","review","I've flown every model plane that SIA offer, but the latest trip to Copenhagen and back saw a few different ones including the a350. The 777-300er is the best for business class. If you take the bulk head , row 15 - it's perfect, giving you full width access for your feet, as opposed to the foot well. Storage wise, it has more than the a350 in terms of volume within each compartment. Service is good, but like any airline, some crew are better than others. strongly recommend.","stick to the 777 for business class","1" "2019-10-09T08:40:17-04:00","Desktop","5","review","Singapore airlines are without doubt the best airline that we have ever flown with. The crew were so attentive on our long flight, nothing was too much trouble.","Amazing flight","1" "2019-10-09T07:31:53-04:00","Desktop","5","review","Fabulous service, from the movement of luggage, to sorting out a hotel room, and the care and attention that all staff gave to me. I cannot recommend the people that work for this airline enough. Food was fab.","Trip Home","1" "2019-10-09T04:17:41-04:00","Desktop","5","review","Great airline to fly to Australia plenty of leg room food very good food and free drinks.Have used the airline twice and will use it again next time.","Flying to Australia","1" "2019-10-09T03:08:08-04:00","Mobile","5","review","I had always wanted to travel on Singapore Air because I had heard it was rated best airline. Finally had a chance and I had a great experience. Entire cabin crew was beyond excellent. Plane was exceptionally clean and food was good. I’ll travel with Singapore any time I have the chance. PS - would give a 12 but that is not an option.","Singapore Dream","2" "2019-10-09T03:02:26-04:00","Desktop","5","review","Execlent service from booking in at the airport till we landed in Australia.The flights were on time for the three flights we had to take getting to Brisbane.We then flew from the Gold Coast to Thailand once again the flights were on time also the flights back from Thailand to Aberdeen were excellent.I would recommend SingaporeAirlines to anybody we are again flying to Australia and we have booked to fly with SingaporeAir lines.","Holiday to Australia","1" "2019-10-09T03:01:31-04:00","Desktop","5","review","Though I have taken the direct flights to the USA to New York City, this recent addition of the direct non-stop flight to Seattle was great. It was comfortable and inflight service was excellent :)","Inaugural flight to Seattle","2" "2019-10-09T02:47:14-04:00","Mobile","4","review","Silkair for our journey to Male & SIA for our journey home.. Even though we board 2 different airlines but customer service of the cabin crew was nice...","Birthday + Holiday Trip","1" "2019-10-09T01:30:58-04:00","Desktop","4","review","Flying to London on a A380 for the first time. Economy class Seats 44B/C were a little more roomy than expected although once the person in front of me put their seat back I was cramped up for 11 hours. The food was as one would expect on a long hall flight however the flight crew (Candi, Wan, Shu Ying, Ayan, Farah, Jenny & Aaron) were all very hospitable and helpful. Thanks for making our flight bearable.","First ride on an A380.","2" "2019-10-09T00:28:22-04:00","Desktop","5","review","It takes great to pleasure to fly with Singapore Air. I had traveled back to Hong Kong with a short break in Singapore. Took the last flight and i was greeted by Noordin - Chief Purser during boarding with a warm smile. Sat on 51H and was I was served by one of your service associate, Ms Low JR. Before the start of take off till it landed in Hong Kong, she continuously engage with the customers. Being a traveler who expects nothing less than great service, Ms Low is certainly an asset to your astute organization. She serves with a warm and sincere smile with a dose of passion. This is truly service from the heart which is certainly difficult to find. Please treasure this fine gem and allow her to grow with the company. Will definitely travel on SQ.","A Great way to fly","1" "2019-10-08T23:15:20-04:00","Desktop","3","review","Singapore Airlines has always been one of our most favourite airlines, but our last trip in September to Singapore wasn't too good and disappointed us considerably. We often go business class but because it was a sort flight during the day, we thought we would go economy and pay extra for extra leg room seats. We bought the ticket a number of months before our trip and selected our seats, then shortly before the trip they placed us further back in the plane.The service was terrible and I'll give you an example. About an hour or so before we landed my wife asked to be served a cup of tea. The attendant said they were about to serve a snack and my wife told her we didn't want the snack. She then walked away and came back to us with two cups of black tea and a milk. She then called for service and asked for super. She went away again and a few minutes later returned with the sugar. My wife then call for service yet again and asked for a teaspoon. All this could have been taken care of in a more efficient manner. The attitude was not consistent with SIA mantra of good service. The final thing which we have never experienced was when we were a short distance from our destination and an announcement came over the intercom telling us the immigration cards were required by Singapore visitors. Nothing happened in our section until I asked an attendant for a card for my self and my wife. He then left and a few minutes later the senior attendant informed us they ran out of the cards. Why didn't they say anything? No good Singapore Airlines. Came back to Sydney in Premium Economy and service was very good.","Disappointed","2" "2019-10-08T22:14:54-04:00","Desktop","5","review","We have flown Singapore Airlines for years and have never had a bad flight. Service is wonderful, planes are clean and run on time. Food is pretty good and seating is good compared to other airlines. Highly recommend Singapore - we very rarely travel on any other airline and when we have we've been very disappointed.","Always a Great Flight","1" "2019-10-08T21:40:52-04:00","Desktop","2","review","Hallo, now what is happening to Singapore Airlines ?????? Service ok / seats no comfort on long flights /Screen not working Frankfurt to Singapore 1.10.2019 ( no optional tablet available). The connecting flight Singapore to Perth SQ215 02 OCT from Singapore (SIN) to Perth (PER). Service ok / seats getting smaller / out of meals !!!!!!!!! The selection of meals is disappointing, all chicken and smelly FISH on an airliner. Where is Pork Beef and Lam ? Ok not everyone is a Muslim, so please more options. Sorry to say, I have to look for a good airline in future. Regards Harry","Singapore Airlines letdown","2" "2019-10-08T21:18:24-04:00","Desktop","5","review","Travelled from Los Angeles to Delhi. Although a very long flight, was able to sleep most of the time. Seats were comfortable and roomy, premium economy. The entertainment channel was really diverse with lots of new shows. The crew was awesome. Very polite and helpful. Service was excellent. Plan to travel on the same airline again.","Amazing service and crew","1" "2019-10-08T20:29:36-04:00","Desktop","5","review","This was a long flight - 16 hours - and it was a great flight. Good food served at reasonable intervals. Lots of movies. In premium economy, the seats were roomy (wide) and had plenty of leg room. We had plenty of storage space for our carry on. The bathrooms were kept clean and we were able to get up and walk around periodically. The only slight downside was infrequent beverage service - recommend taking your own water bottle.","Comfortable seats - great inflight service","2" "2019-10-08T18:47:19-04:00","Desktop","5","review","Exceptional service on board Singapore Airlines flights. Flight attendants were so friendly and helpful. Very enjoyable flight. Have flown with Singapore Airlines previously and would certainly fly with them again.","Fantastic service and amazing flight attendants","1" "2019-10-08T18:44:26-04:00","Desktop","5","review","The Attendants were very welcoming, greeting you and sometimes even having a chat with you. Food is good as one Singapore airlines dish (salty Noodles) is the only plane food, my two sisters eat. Singapore airlines overall is a lot of bang for your buck.","SIngapore","2" "2019-10-08T18:04:30-04:00","Mobile","5","review","I had a fabulous flight from Seattle to Singapore which was around 16 hrs. The service was really good. Cabin crew kept going around asking if food or drinks was required. Good menu and toilets which were constantly kept clean and dry. So necessary in a long haul flight which was almost full.","Singapore Airlines","2" "2019-10-08T16:47:01-04:00","Desktop","5","review","I have been traveling with Singapore Airlines from last 5 or 6 years and never regret for booking with Singapore. I used to travel with Malaysian Airlines before as they offer free accommodation in transit but Singapore doesn't. Now that Malaysian airlines stopped that and Price is not much different, I thought to give a try with Singapore. From that time onward I am with Singapore Airlines. There is so much difference in service, maintenance of air craft, and in cabin clean. Not going back to any other airlines even if Singapore increase their price.","Great service and Perfect flight","1" "2019-10-08T16:10:13-04:00","Mobile","4","review","On my first trip to Asia I chose to go Singapore Airlines. It was recommended by the travel agency I used to book the trip. It was first class (no pun intended) all the way except for the food. Plenty of it but lacking in taste. Hence only 4 out of 5. Great service and accommodations, though.","First trip","1" "2019-10-08T15:44:54-04:00","Mobile","3","review","Maybe it was just my luck but we had pretty shoddy service to and from Osaka. Both stewardess had the counldnt care less attitude during service. And we've had similar experiences on some SQ flights too on recent travels. Comparing this to what it used to be years ago, standards have definitely dropped. This is just an SQ vs SQ comparison. By and large they are still better than many. Though Qatar and Emirates have fared better against them on recent travels. Food on SQ is still probably the best. I used to think the entertainment system was also the best on SQ but the said 2 airlines have definitely caught up and maybe even exceeded.","Service isnt as good as before","2" "2019-10-08T14:15:44-04:00","Desktop","5","review","Checkin, boarding attitude of staff, food everything spot on. Economy and there is nothing they could do with the seating, but very happy with the whole package.","Classy efficient and pleasant","1" "2019-10-08T14:15:21-04:00","Desktop","5","review","We were at the very back of the economy section but we were treated as if we were first class passengers. The crew were so professional and courteous and we were very comfortable and happy with the service. The food was great and the seats were more comfortable than the american and european airlines that we had been flying all summer. ","Great service, comfortable flight","1" "2019-10-08T13:18:48-04:00","Mobile","5","review","Flying solo and for the first time in a number of years I wasn’t looking forward to my journey but I was soon at ease and was so pleased with the comfort of the seat the service was excellent and I really couldn’t have wished for a better journey to Australia. I felt very happy to be travelling with Singapore airlines and I shall definitely fly with them next time.","Perfect flight","1" "2019-10-08T12:55:50-04:00","Mobile","4","review","Despite the long travel, it has been very nice: we are and drank much and well (of course included), the plane was clean (maybe the air conditioning was a bit too strong for my tastes, but we had blankets to cover), staff kind and super smiling... We watched soooo many nice movies too :) ","Very pleasant flight! ","1" "2019-10-08T05:41:35-04:00","Desktop","5","review","Wonderful flight with excellent staff, they were completely attentive and continually provided a high level of service the the passengers. The aircraft was clean and the entertainment options were excellent, we will definitely fly Singapore Airlines in the future.","Maybe the best fight I have experienced","2" "2019-10-08T03:46:05-04:00","Desktop","5","review","I have flown Singapore airlines before and then they were undoubtedly the best. On our flight over from Jhb to Singapore I thought they may have lost some of their sparkle but on the way back the service was truly amazing. The beautiful air hostesses,who are immaculately turned out, were absolutely superb even smiling as the collected trays of rubbish after the meals. Punctuality and state of plane all excellent","Who smiles when they collect rubbish ?","2" "2019-10-08T03:39:04-04:00","Desktop","5","review","I can understand why Singapore airlines is always ranked in top 10 airlines every year. Food on the flight was good. Great selection of food in the lounge, particularly at Changi Airport. Flight crew were professional and attentive. I slept pretty much most of the flight from LHR > SIN, and enjoyed the flight from Singapore to Sydney. Business class seats were roomy and comfortable. Tip: If you’re considering premium economy, i would recommend just sticking to economy and selecting seats at the front with extra leg room. I’ve done this in the past and it’s just as comfortable as flying PE. We flew premium economy from SIN to Amsterdam, and we felt the price difference we paid was not worth it - You do get an upgrade on the food selection, plus a tiny bit of extra leg room but it’s not really that more comfortable as an economy seat. If you really wish to be comfortable then spend the money on Business Class seats so you can really sleep in comfort + lounge access + priority check in.","Excellent Airline, Great Cabin Crew","2" "2019-10-08T02:04:06-04:00","Mobile","5","review","Spacious seat at business class with nice breakfast. The cabin are attentive and provide great service. I guess the movie selections can do with more animes, guess it is just me. One of best airlines in the world and I love it. ","Great space, service and food","2" "2019-10-07T23:18:29-04:00","Desktop","5","review","From arrival at Singapore Airport, the airline staff were wonderful, as they made sure all was easy and comfortable for us, on the ground from arrival, to the very comfortable lounge, between terminal buildings to the aircraft, as well as within the aircraft. Excellent service and immaculate attire from all attendants. The in-flight food choice, made easy with pre-flight selection, was top class, and surely would satisfy all tastes.","The BEST service from end to end","1" "2019-10-07T23:09:50-04:00","Desktop","5","review","The airline staff were wonderful, as they made sure all was easy and comfortable for us, on the ground from check-in to the aircraft, as well as in the air. Excellent service and immaculate attire from all attendants. The food choice, made easy with pre-flight selection, was top class, and surely would satisfy all tastes.","The BEST service in the air and on the ground","1" "2019-10-07T22:36:16-04:00","Mobile","5","review","I flew recently to Sydney from Manchester! It involves 2 flights, first into Singapore then from Singapore to Sydney! The aircraft was on time, clean which was Good. The staff however were wonderful, they were attentive throughout both flights, nothing was too much trouble, they were lovely!! Food was great much better than some airlines I have travelled !! The only negative I have and out of 4 flight(!2 there and 2 back) was on the flight from Manchester to Singapore the cabin was too cold, I had to ask stewardess if had some socks and the lady requested a second blanket, so I would advise to make sure you have socks in your bag if you are travelling barefoot, but to be fair this is tiny negative!! I would highly recommend SingaporeAirlines as they are amazing, only wished had more time in Singapore as departure lounge was amazing and so easy to transit onto next flight . I would of loved to of seen the city, next time for sure !!","Long flight down under","1" "2019-10-07T21:56:42-04:00","Desktop","5","review","This is my 3rd flight with them and I must say - exceeded my every expectation! Excellent crew as always, great food and snacks (so far in my opinion), up to date in flight entertainment, and it doesn't feel long haul at all. All the comfort that the plane brings, got me sleep the whole way through. Kudos!","No words but, superb!","2" "2019-10-07T17:36:33-04:00","Mobile","5","review","Wonderful service, seating a bit cramped if the person in front of you lowers the chair all the way down, clean, nice food, most of the time arrives early, cannot fault them , hassle free. Good entertainment system, large screens, nothing too much asked, I will try to fly with them as much as possible","Fantastic flights","1" "2019-10-07T16:30:20-04:00","Desktop","5","review","My direct flight from Melbourne to Singapore last month left on time. The welcoming smile by a cabin crew was reassuring that this is going to be a pleasant experience. Of course all cabin crew in all airlines give passengers a welcoming smile and greeting. But, this time the SIA hostess was more genuine. Service in the economy class section is delightful and the back toilets were maintained clean. ","Amazing","1" "2019-10-07T14:54:42-04:00","Desktop","5","review","What a positive adventure with Singapore Airlines, I was spoilt from start to finish and appreciated it very much. The choice of menu and quality of food was exceptional, the service first class. space and comfort excellent. Thank you.","Pleasent Surprise","2" "2019-10-07T14:27:45-04:00","Desktop","3","review","I faced this disappointing behavior on both my to and Fro journeys, on Premium Economy!! Requested for a drink, and had to remind the crew member after half an hour on each occasion. I used to think Singapore crew receive special training and treat all kinds of passengers with equal attention, but clearly something is missing these days.","The Singapore Girl is Slacking!","1" "2019-10-07T13:14:35-04:00","Mobile","5","review","Great hospitality! One of the nicest flights out there. They treat you well. Seats are comfortable. They offer blankets, socks, earphones etc. like any other flight. But what sets them apart is their staff. They’re very welcoming and friendly.","Over the cloud hospitality","2" "2019-10-07T12:41:26-04:00","Desktop","5","review","WOW, what an airline - breakfast 1.5 hours outside of SIN is incredible. Eggs benedict, Singapore Airlines wow, you are incredible in EConomy, cant wait ti try in Business!!!!!!!!!!!!!! Love you","SUPERB absolutely AMAZING","2" "2019-10-07T11:12:52-04:00","Desktop","3","review","I had high expectations about Singapore Airlines but some things failed. Probably I was not lucky with my flight but this is my experience. First of all I must admit that check in was ok, flight was ontime and service was very good. BUT: my blanket was dirty (cereal food), table in front of my seat was broken (and the same happened to another passenger close to me). Quality of food was just avarage. For the price we payed, I'm not sure I will fly with Singapore Airlines again.","Little bit disappointed","2" "2019-10-07T04:41:30-04:00","Desktop","5","review","Excellent! Especially Ms Payal Maur. She was so patient with the elderly folks. Great Crew and great flight overall .","You are just a Great way to fly","1" "2019-10-07T01:41:10-04:00","Desktop","5","review","Entry onto the plane was easy and relaxed. Economy seats were comfortable. Food was very good except the mushroom pie😝 staff were professional, kind and caring. Choice of in flight movies was good on the way over but although we travelled back in October, movies were much the same 😔I would recommend Singapore Air to all travellers.","Relaxed and Easy","2" "2019-10-07T00:59:45-04:00","Desktop","2","review","I love Singapore Airlines and just rave about them. I recently flew Qatar last year due to circumstances beyond my control and hated it. The service was slow due to only having one steward serving dinner, I had to wait nearly an hour before I got a water after take off, the stewards were unhappy and slow and just did not want to be there. I said to my companions, this would never happen on Singapore Airlines and it has, it is exactly the same service which I complained about Qatar. The stewards use to be more efficient, eg: two of them serving meals, they were not forthcoming with drinks or snacks and I do not find it a unique experience as I once did. I would never in my life thought I would be negative about Singapore Airlines and I am looking at different airlines. I am travelling again to Singapore in September next year and seriously looking at other airlines. I am actually devastated about the way this airline has changed. I understand things have to tighten up, but Singapore airlines is normally more expensive than other airlines due to what they offered and that is why I chose them over other airlines. Not so sure now.","Disappointed","2" "2019-10-07T00:12:18-04:00","Mobile","2","review","I recently flew Singapore airlines from Singapore to Zurich and returned Milan to Singapore. Being 12 hour flights I decided to upgrade. What a big disappointment and waste of money. I usually fly Air NZ PE, the two airlines are poles apart. Singapore Air the seats are only marginally bigger than economy, food was disgusting. On the trip Milan to Singapore it was inedible. I will not be flying with them again.","Extremely disappointed ","1" "2019-10-06T23:59:20-04:00","Desktop","5","review","The great experience commenced in the Business Lounge until arrival in Singapore, the Service staff were equal to the expected standards, and often exceeded.","Secret trip for a special event","2" "2019-10-06T23:40:41-04:00","Desktop","3","review","We spent months with our travel agent organising our trip to Vietnam. We decided to treat ourselves with a 4 day stop over in Singapore. We choose to fly Singapore airlines as they are so good. Our seats where down the back next to the toilet. We had no aircon above us. It was a very long warm uncomfortable flight. They run out of food obtions. It was the last leg of the staff's flight. I really don't think they gave a toss about us. So very disappointed.","What a disappointment","3" "2019-10-06T23:12:49-04:00","Mobile","4","review","SQ806 SIN-PEK It’s a new retrofitted B777-312ER 9V-SNA. Bigger LCD screen and comfortable seats compared to their old B777 without even electrical outlet or USB for charging phone. Friendly crews. However, for the the main meal, improvement needed on the appetizers. ","Another great way to fly","1" "2019-10-06T21:01:28-04:00","Mobile","1","review","I’m very disappointed about my flight last night SQ 968 SIN-CGK 06 october 2019, because my baggage still at SG. After i’m arrived at CGK arround 11 PM and still process my complaint to Jakarta Airport Service. Can you imagine how tired i am... FYI all SQ ground staff is already go home.. big applause for your service.. is this your services to passengers who choosing SQ as full services airlines?? Definitely i’m not choosing your airlines for my next holiday... big surprise for me with your service but still have been rewarded by skytrax. Please improved this service if you want to be best airlines in world..","Baggage claim","2" "2019-10-06T16:55:16-04:00","Desktop","5","review","Not surprise for this airline to be voted world-class airline. Traveled with airline quite a few times, staffs are Friendly and helpful, comfortable seat and good service.","World-class Airline","1" "2019-10-06T16:32:21-04:00","Mobile","3","review","On the way to Vietnam we flew to Singapore first, on dream liner aircraft. The seat is so uncomfortable, I felt myself kept slipping downwards. The seat is so much narrower compare to other aircraft. As it is a night flight I can't remember the service on the plane and the breakfast is absolutely terrible to eat. It is dry and tasteless. On the way back from Singapore to Perth, it is during the day therefore we had a bit of direct interactions with the airhostes. I noticed the airhostes didn't smile at all, instead of serving the food, the food is just chunk it down to us. My friend wore the beer and I almost wore the ice cream. Fortunately the ice cream is hard enough not melting at the time. Later on the airhostes hitted my friends knee while pushing her trolley. She didn't immediately apologise for the incident and continue serving tea and coffee to other passengers. When confronted her, she complainted my friend had her knee stuck out on the walkway. Firstly my friend did not, even she was, she still needed to make sure she was not hurt but she reacted like nothing happened. Her attitude was very disappointing. We complained to the supervisor and she was excellent. We felt much better afterwards. Also the manager also came over to offer apologise. Both the supervisor and the manager made us feel a lot better and the rest of the flight was well look after since then.","Flying experience","2" "2019-10-06T13:40:06-04:00","Desktop","5","review","Great staff, great airline. Nothing was too much trouble. If you can afford an upgrade, do it, it’s worth it.","Excellent airline","2" "2019-10-06T11:40:40-04:00","Mobile","1","review","So so uncomfortable it was really unbearable. Seats were only 10ibches apart. You could not even eat properly without fear of pushing your Neighbour. It was so pathetic and complete by Singapore Airlines by cramping people in. Not even safe either","Flights with Singapore Airlines","5" "2019-10-06T10:19:42-04:00","Desktop","5","review","Traveling from Singapore to ORT in an evening flight was so good. Flight waited for us as we were in transit. Delay was close to 30min,but was so welcomed even though we were delayed from the previous flight from Bangkok. The seats were not bad for economy as we were small in size, but the bigger guys had some problems in sitting. A full flight, so no empty seats to further relax. Foods was never the issue, from start till 30min before landing, the airhost entertained everyone's orders and did it with su h a great smile and willingness. Leading stewardess 'Lee Mun Yee' was amazing and helped me. With my kiddies. I bought some stuff from the in-flight duty free, and she helped me tru the way. The items had to be loacated,but she made sure she fou d them, and brought them to me. I needed to see them in the light and Lee helped me at the back and even with a decision. What a wonderfull expert and lead stewardesses that had everything in her environment within her control. Lee made me wanna give singapore airline an A rating, as their was never a rush, rather a good decision. Thank you Lee Mun Yee. The pilots knew exactly when their would be turbulence and warned the passengers about 5 min before it, that showed experience. Safety was No1 for Singapore airline as they were very cautious in regards to hot drinks being served. Landing could have been better, as the 4 flight I had, it was as if their were cross winds on landing. Take off was flawless. Loved the airline and rate N01 for me. Every passenger is clet special and accommodated.","Great flight and impeccable services from airhost","3" "2019-10-06T08:47:29-04:00","Desktop","3","review","This is today's longest flight in the world. SQ is rated one of the top airlines in the world so we were looking forward to some special service. We were not impressed. Because the flight leaves at around mid night they treat this as a night flight and darken the cabin for pretty much the entire 18 plus hours. The seats are relatively comfortable once they are folded down and made into a bed, but you are pretty much limited to staying put in your ""crib"" as there is no common space. The bathrooms are very cramped but well maintained. The entertainment system is good but not too many first run movies. Mostly films I never heard of that must have gone straight to cable. The food was okay but it is provided more in the style of economy class on one tray. After take off drink was served with a bag of nuts (not in heated in a dish). No amenity kit. No pajamas! SQ used to provide pajamas on their long haul flights but no more. There is no first class on this flight so biz is the top service. Staff made no effort to engage although they did know our names when we boarded- a nice touch. If you need to get to the other side of the globe as soon as possible this does the trick, just don't expect much more than getting you from A to B.","Nothing special","2" "2019-10-06T06:07:46-04:00","Desktop","5","review","This is my preferred airline whenever I travel overseas. When booking online, I particularly love the fare calendar which help to look out for the best price. The cabin service, food and inflight entertainment is one of the best in the world, which I am really proud of my national airline. I must say generally the flight ticket is expensive. Hence I only go for promotion fare, which is comparable to other full service airlines.","My preferred airline","2" "2019-10-05T23:36:18-04:00","Desktop","5","review","We recently travelled to Europe with this airline. the service was amazing and non stop. The crew could not have been more helpful or pleasant. the food was good. there was only one problem. My husband had opted for the seafood option online before travelling. he only wanted it once, but got it at every meal!!! he tried to stop it for the return journey but still got offered it. it seems to be a glich with this area. Coming back to Melbourne, we had more legroom and a bigger screen which was good. the only problem the selection was exactly the same as on the way over. I'm not sure when this is changed, but we were away for over a month.","Flying with Singapore airlines","2" "2019-10-05T22:00:34-04:00","Desktop","5","review","Was very pleased with this flight,the staff were very attentive polite,couldn’t do enough for us,felt there was also enough room in the seats,plenty of leg room,would highly recommend this airline","Very comfortable great service","1" "2019-10-05T19:16:09-04:00","Desktop","5","review","An amazing airline, departure was right on time and reached Sydney just before the schedule arrival time the plane journey was quiet, comfortable and the staff working on the plane were courteous, efficient and polite, they could not do enough for you. I had chosen a special meal which was delicious and enjoyable. Will recommend any future traveler to experience this excellent airline","Flight","1" "2019-10-05T16:14:09-04:00","Mobile","4","review","Flew from Phuket to Japan transiting Singapore. This was my first time flying SQ and I was impressed. The inflight entertainment, the Cain crew, the food. I will definitely rate them a top airline and perhaps even my newest favourite airline! Changi is a great airport ","First time and was very impressed ","1" "2019-10-05T14:04:49-04:00","Desktop","5","review","Great staff food seats go to flat beds good entertainment system we had a relaxing flight and business class lounge make and delays in take off a pleasure then a inconvenience would definitely recommend","Comfort plus","1" "2019-10-05T10:46:16-04:00","Desktop","4","review","Singapore Airlines is still the best airline worldwide, but I have to notice that some service and features have worsened over the years. The seat is now much closer to the next one. It is still a flat bed but you have to slide transversally, with limited space for the legs. The overall comfort is reduced. Menu for dinner and breakfast, appear more limite they used to be.","Excellent but with some flaws","2" "2019-10-05T09:52:14-04:00","Mobile","5","review","Singapore airlines is amazing !! The service was excellent and the food was great ! The small monitor has updated movies and song so you can watch it when you are bored ! Overall 10/10👍🏻","EXCELLENT💯","1" "2019-10-05T08:41:00-04:00","Desktop","5","review","After seeing the Singapore Grand Prix we flew to Chiang Mai for a few days to explore the city. Took Bangkok Airways to Phuket and Singapore Airlines back to Singapore. Singapore Airways has great economy service. I've flown Southwest and Alaska too many times to expect any kind of real service in economy. Singapore Airlines still knows how to treat people well at a good price. They provide a small meal and decent wine with the flight. They had a small but comfortable lounge in Phuket Airport with nice snacks and coffee. The flight attendants are very accommodating and helpful with the customs forms. Both flights were very comfortable.","Great Flights from Singapore to Chiang Mai, and Phuket to Singapore","2" "2019-10-04T19:01:18-04:00","Mobile","3","review","We travelled to Singapore with their airlines. Meal and drinks included, staff on flight were polite and attentive, nothing too much trouble. Will definantly fly with this airline again","Short break to singapore","1" "2019-10-04T18:06:52-04:00","Mobile","5","review","Excellent service, especially when travelling with (young) children. Good menu choices, extra leg room on premium economy and recline in seats, on top of an extendable leg rest. Great in-flight entertainment and very helpful cabin crew. Would love to try business class next!","Excellent - best airline in the world","1" "2019-10-04T10:13:53-04:00","Desktop","2","review","very poor flight with defective seats very poor food and staff who really didn't care. two defective seats on the journey both seats would not recline and on an 11 hour flight a non working monitor as well . complained to the airline and not even an acknowledgement from them let alone an apology.so no not no1 in my world and no will not long or short haul flights with them again.","poor airline","1" "2019-10-04T09:49:50-04:00","Desktop","5","review","We undertook our first long haul flight in August (to Australia) and then back to England in September. We booked with Singapore Air as they were highly recommended and we weren't disappointed. The flight from Heathrow to Singapore was right on time and as soon as we boarded we were welcomed and made comfortable. Nothing was too much trouble for the cabin crew. The food was hot and tasty - drinks were offered and the wine and beer were lovely. Not only was it our first long haul flight but we had to change planes for the first time as well - I was a bit anxious about this but it couldn't have been easier. Well signposted with staff at hand to help and advise. We would love to fly with Singapore Air again and would highly recommend them","Fabulous airline","4" "2019-10-04T08:18:21-04:00","Desktop","5","review","I have travelled frequently with SQ and travelled on a range of different aeroplanes - each has its own design - so just need to adjust to whichever seating arrangement - however I always choose a single seat option as I prefer that for privacy. Staff are excellent and very attentive. Food is very good with a lot of options to select prior to flying that you can book. I am always a bit disappointed with inflight entertainment but otherwise it is a very good service. Although sensible i miss the sleep suits and little packs with moisturiser etc - but there are toothbrushes etc in loos, but no moisturiser for those that require it. Seats are comfortable and apart from a few tiny comments - otherwise an excellent airlines.","Several flights with Singapore Airlines on this busy two week trip across Asia","2" "2019-10-04T06:40:10-04:00","Desktop","5","review","So our family of 4 is not new to SA nor their service. We love them and everything about their service. The business class service is at a class by itself and we love the personalized service, menu variety, entertainment options and cleanliness. The legs from Tokyo to Singapore and Singapore to Chennai were provided to us at top quality. Unfortunately I do have to post about the experience on the ground in Tokyp when flying out to Singapore, we were lining up in the queue to board and ground satff were making sure that people had their passports/boarding pass ready etc individually. This one particular female staff walks up to my family and reiterated that it was the business line for no reason unless she thought brown people(Indians) don't travel business class.. I coolly looked at her and raised my eyebrow daring her to say anything else only to have her repeat herself(dumb and ignorant) to which again I raised my eyebrow literally going, ""and"" ? I think Singapore airlines should work with their ground staff assignments and educate such folks, because the experience on and off the airplane matters as long as we are in SA queue, I definitely believe so. A very Sour experience to say the least..clearly there are still ""educated and employed"" people with racial prejudices in a line of world that primarily deals with Global citizens all day long... i will post this on the Narita airport page as well.","Singapore airlies once again delivery, this time from Tokyo to Chennai sector","2" "2019-10-04T06:26:52-04:00","Desktop","5","review","Our family of 4, 2 adults and 2 kids(16 and 12) were traveling from LA to Japan on a holiday in June 2019. Singapore airlines (Business Class) delivered. One of the best group of Staff we have encountered and best service of theirs till date! WE have traveled with SA in the past but this was our first business with them..The food was extra ordinary and so was personalized service..Worthy worthy worthy..will absolute use them again..","Excellent service, staff , food and entertainment","2" "2019-10-04T05:49:08-04:00","Desktop","5","review","Self check-in so easy and quick. Cabin crew were so friendly and helpful. There was plenty to eat and drink and a good choice. A vast range of things to watch or listen to. Will definitely fly with them again","Great Experience","3" "2019-10-04T05:21:23-04:00","Desktop","5","review","I had hypnosis prior to flying but I neednt have worried as the Staff on the airline really put me at ease. The food was first class, as was the service. Leg room was adequate and I would have preferred more but it wasn’t a problem. I would definatly fly with them again.","Outstanding","2" "2019-10-04T04:54:54-04:00","Mobile","1","review","On our flight out from London to Melbourne everything was as we expected from reading reviews. Service was excellent, food also. Seats in premium economy were very comfortable. However on the flight back from Sydney to London we were left for 8-9 hours without food. Unfortunately nether of us was able to sleep and when we asked if there was any food we were abruptly, nay rudely, informed that there were some biscuits, and only cold drinks, no tea or coffee. Even those ran out and we were left with nothing. The staff couldn’t have cared less. I think we were interrupting their sleep. If. You are flying with them, make sure it is not overnight. One of the worst flights I have been on!","Poor","7" "2019-10-04T04:20:10-04:00","Desktop","5","review","Great service from check in to baggage claim. Crew was very courteous and nothing was too much trouble. I would definitely fly Singapore again and highly recommend.","Great airline!!","1" "2019-10-04T04:02:34-04:00","Desktop","5","review","This was a special holiday for us, so we flew Singarpore Airlines via Singarpore to Bali. With a 13 hour flight ahead of your journey It's important to get the most comfortable flight for the price you can afford, although we left London 30 mins late we arrived on time and had a relaxing flight from start to finish. The crew were extremley good at alll aspects of their jobs, food and entertainment were very good and flight control was excellent. A short change at Singarpore saw us arrive in Bali a little tired but safe and sound.","Singarpore a standard set to impress.","2" "2019-10-04T03:59:03-04:00","Desktop","5","review","Great flight, friendly and professional cabin staff made the trip very pleasant. We would definitely recommend Singapore Airlines, one of the best we’ve experienced. Communication was good, also the meals and refreshments.","Thank you Singapore Airlines","3" "2019-10-04T03:54:45-04:00","Desktop","1","review","We have been traveling by Singapore airlines for the past 3 years and their service has always been great. Based on this experience, we decided to book our parents on this airline. Unfortunately, they had a terrible experience in Sydney. They were requested to stay in the flight till the wheelchairs arrived at the Sydney airport. But when the wheelchairs arrived and they sat on it, they were asked to get up and walk. This was completely unexpected and an insulting experience. Please make sure you hire people with the right attitude and who knows how to treat senior citizens with respect.","Terrible experience for Senior Citizens","5" "2019-10-04T03:20:03-04:00","Desktop","1","review","People rave about this airline. The only times I and my family have used it, we have had terrible service, both on the ground and in the air. To the point we would not recommend it and go out of our way to use another carrier. Very disapointed customer.","NOT NO 1","5" "2019-10-04T03:13:56-04:00","Desktop","1","review","When our flight was cancelled as we were sat waiting at the gate we were told that most passengers would be put on the shuttle down to Heathrow for another flight. Unfortunately we were among the 30 passengers that had to stand around for 3hrs before being told that we were going by bus the Heathrow ( 4hr journey). Missing lunch & evening meal we were given vouchers to spend at Heathrow BUT we were boarding by the time we arrived there so that was pointless!! As a result we were offered a good will gesture of in flight gift vouchers of SGD 200 each, Unfortunately they took 6 weeks before they arrived, that was 2 weeks after we got back home !!! We were told that we should not worry as we could order things on the on line shop & they would be delivered to our home. What they omitted to say was that there was a VERY limited choice, we would have to pay duty & postage this amounted to SGD 200. When I pointed this out they didn't see that that was a problem !!!! Basically we were promised things whilst we were away to keep us quiet. Once back home they couldn't care less. We will NEVER fly Singapore Airlines again OR recommend it to anyone.","Empty promises","4" "2019-10-04T02:59:45-04:00","Desktop","1","review","Absolutely appalling service from cabin crew to the point we were ignored through the entire 13 and half hour flight. Complaint put forward to Singapore Airlines who responded with a generic apology., not good enough especially when my husband experienced bad stomach pains following cold food onboard!!","Appalling","4" "2019-10-03T23:58:52-04:00","Desktop","1","review","Having flown many airlines the expectation was high that Singapore would live up to the hype, they failed on all fronts, First despite having checked when we joined, before we left and whilst we were away that access was available we were not allowed into the Kriss lounge at Heathrow as we were not Gold, but assured yes you can use the one in Singapore, Not the case. ""Meals"" thats a joke if you are a coeliac, refer to the picuture of what was actually provided vs the claimed menu as provided by Singapore airlines. As I don't drink alcohol it was necessary to chase up a soft drink as nothing was supplied at the time of the meal. Surely they could have supplied some rice or something for the flight. CONTINENTAL BREAKFAST • Fruit Appetiser: Seasonal fruit. • A portion of margarine • Diabetic jam • Non-dairy creamer • Sugar DINNER • Hors D'oeuvre: Buckwheat salad, canned pear slices, sliced roasted chicken thigh and shaved pink radish • Main course: Beef, thyme and onion stew, roasted rough cut potato, roasted pumpkin and sautéed peas and onion • Dessert: Exotic puree with lemon verbena jelly and poach pineapple with lemon verbena. Finally the Seating was not cleaned properly rubbish in the seat pockets and food left on the seat from previous flight. Still waiting for some clarrification from Singapore as to the menu fail. Sorry but very disappointed in the flight and treatment of issues raised.",""" SINGAPOOR"" Dont Fly Singapore if you are Coeliac or want to use the club lounge","5" "2019-10-03T19:45:10-04:00","Desktop","5","review","The best airline to fly with. We had to cancel our booking on the morning of travel having already done our boarding passes. One quick phone call to Singapore Airlines & cancellation done with ticket open to use anytime within 6 months. No charge & hassle free help. Rebooked with the same wonderful helpful staff.","Singapore Airlines","3" "2019-10-03T19:04:13-04:00","Desktop","5","review","Singapore Airline is Best airline I have travelled and in 25 years around the world. Crew is very generous in service. Planes are extremely clean.","Most generous airline","2" "2019-10-03T18:23:49-04:00","Desktop","3","review","Plane was very small and cramped. Lots of turblance, seatbelt on most ofthe time. The service was poor. Istayed in Perth a couple of days. My onward flight was cancelled and they rebooked me a day later without consultation. Very unhappy with overall experience.","very disappointed. Overall service poor","3" "2019-10-03T18:10:09-04:00","Desktop","4","review","Excellent service, especially on the Narita-Los Angeles sector. Warm friendly Asian hospitality. Nice cabin, clean toilets. Good food--asked for Muslim Halal meals--delicious everything. Punctual & professional.","A first-class airline.","2" "2019-10-03T16:42:25-04:00","Mobile","5","review","I found the flight attendants very friendly. Some other airline attendants look as though they are trying to ignore you and that the customers are a bother. Very happy with Singapore Airlines.","Friendly service","2" "2019-10-03T12:06:00-04:00","Desktop","5","review","We flew with Singapore airlines from Phuket,Thailand to Singapore in March, 2019. The service was amazing, the food was great, we even got menus and three choices of entres. They never stopped serving us drinks, even alcohol from start to finish. They work very hard to serve you well. I see why they are #1 airline. I highly recommend them.","excellent service","2" "2019-10-03T09:23:15-04:00","Mobile","5","review","Recently my family and I took a Singapore Airlines flight while traveling from Mumbai to Singapore ( SQ423, 28th September ) . The class of travel was premium economy. The comfort of the seat is very nice and service of the crew warm,excellent and professional. Quality of food served was good too. 29th September happened to be my Mother's birthday. I had already placed a request with the airline to help us celebrate the same in the flight. Once the flight was Midway ,at 38,000 ft ( approx) the staff came with a plate of dessert ,well decorated and wished my mother on her birthday. She was also presented with a birthday greeting card , made by one of the crew members. Also ,she was given a gift cheque. During the entire flight my mother was well looked after , so were we. The crew took a group photo with my mother. The crew went beyond their service levels and made my mother feel very special. I would like to acknowledge the crew ,ably led by ABDUL HAKIM IBRAHIM ( Inflight Manager) & Crew Members - SATIAHSEELAN , TAN WAN QI, JASON, JIDAPA , SUTIDA & Last but not the least BHOOMICA ( She spent some amount of time with my mother and made the greeting card) I think this crew was one of the best that I have experienced ,across the world. Overall a fantastic flight and an excellent experience. Keep up the good work ,Singapore Airlines ","Excellent service , great mother's birthday celebrations ","2" "2019-10-03T07:51:45-04:00","Mobile","4","review","Very efficient . Friendly air hostesses. Toilets were clean. I loved that they switched off lights so we could sleep the entire flight. Did not feel the flight time. We ordered Muslim meals. One ws great the other ie fish and rice was not so great. I would definitely fly this airline again","Great airline!","2" "2019-10-03T07:44:57-04:00","Desktop","5","review","Singapore airlines is one of the best airlines in the world.We visited singapore from our college tour.We were 88 from our college, Overall experience was awesome.Their service is fantastic, meal free,you can use wifi inside the flight( But not for calling).Pilot seems very experienced and friendly.The journey was for 4 hours.It is a scheduled flight and timing 11:50 PM IST.","Kolkata to Singapore (SQ517) BEST AIRLINES | BEST SERVICE","2" "2019-10-03T01:46:01-04:00","Mobile","5","review","My husband & I flew from Sydney to Singapore on the 23rd September & flew back to Sydney on the 30th September, both flights were fantastic, check in went really smoothly as did luggage pick up, I have never had the privilege of flying anything other than economy However I felt like I was flying 1st class, the service was efficient & friendly, the movie, food & drink selection was great, we loved our flights with Singapore Airlines 🤗","Fantastic Airline","3" "2019-10-03T00:59:08-04:00","Desktop","4","review","With Canberra only served by Singapore and Qatar Airlines, we opted for the Canberra to Tokyo out and Osaka to Canberra back flights on Singapore. The latter meant flying out of Osaka close to midnight for a relatively short trip to Singapore where we arrived just after 4am. Then a long wait, albeit in the Business lounge, for our 10:30am flight to Canberra via Sydney and a hour transit in Sydney. Accordingly it took just on 22 hours from leaving Osaka till we arrived in Canberra and we started to question whether the benefits of 15 minutes to get through customs, luggage arrival and quarantine were worth the long trip. Singapore Business Class was delightful, the service was superb, the beds were great, the food and wine was excellent and we could not fault the flight except for the pretty ordinary selection of recent movies. Our outbound and inbound flights both occurred in September, further exacerbating the problem of minimal choice of movies to watch. We could have departed from and returned to Sydney and the timing would have been much more convenient but we're not sure after talking to fellowAustralian travellers we toured with whether we would have enjoyed the flights with other airlines. So in this case we think that we made the right choice.","Not sure if convenience beats timing","2" "2019-10-02T23:18:27-04:00","Desktop","5","review","Our preference for flying is Singapore Airlines because their service, efficiency, being on time, care, friendly ground and cabin crew, new aircrafts and the comforts.","Best Airline","2" "2019-10-02T22:26:55-04:00","Desktop","5","review","Excellent flights and in flight service. Comfortable seats and no delays wouldn't fly with any other carrier to Bali","Flights","2" "2019-10-02T21:55:10-04:00","Mobile","3","review","It's my first time to ride this airline because I'm a budget traveler and this one happens to be one of the expensive yet known for comfort and service. The reason I took it because of the 16hour flight to Johannesburg compared to 22hours in other airline but the price is double. Compared to my option airline who just had a crash that's why it's so cheap I decided to take Singapore Airline. I immediately felt like the plane is not overused compared to other airlines that I'm used to taking. When food was served, I ate and drank the water that came with the food (not the one served). It tasted like tap water or worse than that I thought it might be the food I ate but I tried it again and informed the crew and sent a complain letter (they were apologetic, no I didn't get anything) just to be sure I also sent a letter to Singapore airline because that water came from turkey and it may have traveled far or whatever it just tasted bad and very bad for their brand. I'd still travel using Singapore airline because their business is primarily taking people to their destination and food is just part of this service.","Smooth ride, needs improvement on water served with meals","1" "2019-10-02T20:56:35-04:00","Desktop","3","review","The seats on this plane are very close together so a bit uncomfortable. The cabin staff are very good. The vegetarian food is not very good at all., No choice either.","airlines","1" "2019-10-02T19:57:37-04:00","Desktop","4","review","Buying the ticket through the webside was no problem, we booked premium economy class and paid extra for seat with extra leg space near the emergency exit. The seat was confirmed by S.A., booking and payment. Later we checked the credit card account and didn't find the payment for the seat with extra leg space. Then we checked the seat again on the S.A. webside, surprisingly, my seat was gone, taken by someone else, I no longer had a seat! I had no choice than to accept a standard premium economy class seat. Further the food, service and flight went excellent but sitting with my 1,95 m on a standard seat and seeing people of 1,75 on the seat I booked feels unhappy.","an excellent flight but an incorrectly seat allocation","1" "2019-10-02T16:12:09-04:00","Desktop","3","review","We recently traveled by SQ from Singapore to Delhi.This was in economy class by Boeing 787-10.Inside the cabin looked refurbished. To get more passengers in the cabin they have placed the seats are so close to one another that it is difficult not to touch the next passenger even with slightest movement.If you travelling with your family sitting next to you,you are OK; if not and the passenger is more than average size......","Seats are so close that socially difficult!!","2" "2019-10-02T12:17:05-04:00","Mobile","5","review","We had a great flight to Singapore with the Airline really nice plane extremely clean really comfy seats with foot rests. The service was excellent by all the flight crew we had really nice food and a few Singapore slings along the way even got ice cream after our meal. I will definitely be flying with them again. I highly recommend Singapore Airlines 👍😃","Awesome Flight","4" "2019-10-02T11:06:06-04:00","Desktop","5","review","I had the fortune to visit Singapore with Singapore Airlines flight which was indeed wonderful and memorable one with world class facilities","Awesome experience in Singapore Airlines","2" "2019-10-02T05:15:24-04:00","Desktop","1","review","I can't understand why the bean counters are able to make a decision without spending the 8 hours in the seat. So easy to go from best airline to worst. Great service great people but at end of day it's all about the seat. Rubbish. This is how airlines die.","Paid top dollar for business class. Horrible. New beds horrific","6" "2019-10-02T03:47:05-04:00","Desktop","5","review","I would always choose Singapore Airlines for long haul. The staff are friendly, attentive and helpful, always with a smile in their beautiful outfits. The meals are very good - even in economy - and a good range of films etc on the inboard entertainment. The flight home seemed longer, thanks to someone snoring for 10 hours non-stop, so I will invest in noise cancelling headphones if I do this trip again.","Long haul great service","2" "2019-10-02T02:02:58-04:00","Mobile","5","review","On check in we were advised that a child was in our row and we were offered to change our seats. We changed to a couple of rows back and very pleased that this was told to us. Flight on time, excellent crew, great service, what more do you want? Good choice of entertainment. Nice choice of food. Quick to get us disembarked. Definitely recommended.","Great service and on time","3" "2019-10-02T00:21:19-04:00","Desktop","4","review","As most travellers will know, singapore airlines are known for being a great airline and they lived up to their high standards of being on time, having friendly and helpful staff and comfortable seats. two things, 1 good and 1 not so good. on the positive, I was made aware of their book the cook service, whereby you can order premium foods before the flight goes. I had lobster and my wife and lamb, and it was cooked to perfection. A great innovation. However we were a bit disappointed that the lie flat beds meant to get our feet flat, we had to lie on an angle because of the seat in front. I think its an issue well known, but it was a bit disappointing as it meant the bedding didnt fit quite right. still, we will continue to fly with them. keep it up","great service, friendly staff, on time and dont forget to ""book the cook""","3" "2019-10-01T23:50:57-04:00","Desktop","5","review","[This is an update to my earlier post regarding Singapore Airlines SQ361/SQ362 - ARN/SIN SIN/ARN Transit via Moscow DME] When I posted that earlier review I didn't mention that I was travelling business class on SQ361/2, and that I was unable to find a convenient business class lounge for the DME layover. Now that I have travelled this route again here's what I can share with you if you too are travelling business class on SQ361/362 via DME. There is a lounge that business class travellers can use. Its called бизнес зал аэропорта (Airport Business Lounge). Its location and directions to it are actually printed on the reverse of the transit boarding card that you receive at DME. (I only realised that the directions to the lounge were printed on the back of the transit boarding card after my trip was over - easy to miss, and nothing to indicate business class lounge availability after passing through transit security) As you exit from the Transit security area immediately turn left and ascend the escalator (instead of walking along the corridor straight ahead to gate at which you will re-board SQ361/2) to the level above and follow the signs to a corridor on your right that indicates the location of the Airport Business Lounge (there are a couple of other lounges along that corridor). The lounge offers food and drinks and a place to relax. It's about 5 minutes walk back to the departure gate.","Singapore Airlines SQ361/SQ362 - ARN/SIN SIN/ARN Transit via Moscow DME [Update]","2" "2019-10-01T21:32:52-04:00","Mobile","5","review","Our family of 4 greatly enjoyed our flight with a stopover in Singapore. The service and flight was so good, the crew were helpful and friendly and we all loved the food. It was delicious. The boys were given a kids game each and the inflight entertainment was great. We will definitely fly with Singapore Airlines again. I also had to call customer service from Sri Lanka to book the flights I had found online, for some reason my card wouldn't work so the customer service call line was brilliant, the lady booked the seats and organised my payment. I have had this issue twice before with other airlines that were unable to help so I am very grateful for the service that Singapore Airlines provides.","Great service and staff","1" "2019-10-01T20:46:52-04:00","Mobile","5","review","A night flight to Singapore , very active staff , vegetarian food was hot Tasty . Served very promptly. ","Trip to Singapore ","4" "2019-10-01T16:56:21-04:00","Desktop","5","review","It was a great flight back home. Been on the road for 2 weeks and i was more than ready to go home. The crew on this flight was attentive and friendly. I was surprised they'd address me by name which is amazing considering that there are several hundred people on board. The Business class seat and service is impeccable. As much as possible, Singapore Airlines is my preferred airline. A great way to fly indeed! Keep up the good work!","Great flight","2" "2019-10-01T14:44:29-04:00","Desktop","5","review","Well what can I say, Ticking off an item on my bucket list I decided to book 2 legs in First Class with Singapore Airlines and it was an experience that lived up to more than I expected. Having flown many a time with Singapore in Economy Class, I knew that there was a reason why it is considered to be one of the best airlines in the world. On this occasion, all the perks that come with flying 1st Class as well as the unbelievable attention given by the staff, was an amazing experience.","Lifetime experience in suites","3" "2019-10-01T14:19:46-04:00","Desktop","5","review","patience and brilliant smiles make this long flight a welcome experience an atmosphere of warmth and care, good selection of snacks for anyone who gets hungry (or bored :-)) great airline to fly with","softly does it","4" "2019-10-01T12:18:20-04:00","Mobile","4","review","I travelled from Melb to London and from Stockholm Melbourne The plane is very clean with toilets clean very frequently. Although cabin crews are tired, they are friendly and helpful. Plane arrived in time. No problem during transits. Particularly the transit via Moscow from Stockholm with clear direction","Clean plane. Fast check in.","3" "2019-10-01T11:15:25-04:00","Desktop","5","review","Even though we were in economy class we felt like we were treated as very important. The delightful flight attendants greeted us with smiles and offers to help, and made sure we go to our seats (way in the back). The entertainment on the tv screen on the back of the seat in front of us was very extensive and had many choices of things we enjoyed seeing. The dinner and breakfast we were served were outstanding. Even my wife, who is very picky about food, raved about how good the meals were. The choice of beverages (especially the wines) were excellent and we felt like we were in a high class restaurant. (again, we were in the lowest class section). The hot towels before and after meals were appreciated. The flight itself was very smooth, on time, and the captains remarks appreciated. Wouldn't it be wonderful if IS airlines were like this??","What a great flight","1" "2019-10-01T06:39:18-04:00","Desktop","5","review","Such great staff - food excellent - service prompt - clean and in air TV entertainment very good - would definitely fly with them again they made every effort to make sure we were OK","AWESOME AIRLINE","2" "2019-10-01T05:11:15-04:00","Mobile","1","review","I booked and paid for 4 flights for myself and my partner in January 2019 for departure in September I took the first flight with no issues but didn’t take the second as I decided to extend my stay in Singapore I then checked my app and discovered my last two flights had disappeared and an email to Singapore Airlines was sent. They said that they’d cancelled my last two flights as I hadn’t taken flight 2 I was fuming. They hadn’t sent an email or message to advise me of this and wanted to charge me an extra £800 to reinstate Ridiculous policy, avoid at all costs. Customer service an absolute mess Fly with Thai instead ","Disgusted","6" "2019-09-30T21:48:30-04:00","Desktop","4","review","The service on the flight was excellent. The plane seemed to be new. it was good to have a power point below the seat for recharging devices. The seats were very uncomfortable for a longish flight. I am not sure who designed the ergonomics of the seating, but they definitely missed the mark.","Great service","1" "2019-09-30T20:31:15-04:00","Desktop","5","review","This was the first time we used Singapore Airlines and it was superb! The excellent service started when I contacted them and they booked all my flights, incl stopover in Singapore with no hassle. Check in staff, cabin crew, food, cleanliness were all great. What a good experience!","Excellent Airline","2" "2019-09-30T16:20:03-04:00","Desktop","5","review","The best of the best! This airline is one of the best that I have ever flown. I would say my favorite among the best. The entire experience is unparalleled. The service is superb! They really know the meaning of customer service. They are there before you even have to ask. Making sure that your drink is filled, your bed made, your dishes cleared. The seats in business class are fantastic!! Very comfortable. I would recommend this airline to anyone. Too bad they don't fly around the US or I would take them all the time.","Best Airline","1" "2019-09-30T15:56:36-04:00","Mobile","4","review","Slightly bigger seat than usual business class Big screen ; limited choice Lots of storage space Restroom not so clean and no spray Also when recline there is no space for legs to go fully in ","Bigger but could be better ","1" "2019-09-30T15:04:23-04:00","Mobile","5","review","Polite crew who came to greet my husband personality because of his elite silver class membership. Prompt hot towel, drinks and meal services. A great variety of entertainment on screen. As expected from SQ :) ","Great service","1" "2019-09-30T04:51:10-04:00","Mobile","5","review","I have travelled on other airlines and to me , Singapore Airlines is the best! The excellent cabin crew service, extensive inflight entertainment, toilets are clean, reasonable selection of beverages offered. ","Best airline ","1" "2019-09-30T04:05:44-04:00","Mobile","4","review","Long 12 hours non-stop flight from Milan to Sg. Aside from the constant care on comfortable level. The air steward noticed that I caught a cold. He recommended tea, warm drinks, non sweet drinks to easy my throat. Warm heartening as such concerns is really lacking when working oversea. Good to find in a flight home. Hope to see this type of TLC around SIA more often.","Great service that take care of you.","2" "2019-09-30T02:08:17-04:00","Mobile","5","review","Great airline to begin with. Food was great served with Udders ice cream. Love the inflight entertainment, full of movies and short films. Fantastic overall","Excellent service by the crew members","1" "2019-09-30T00:54:33-04:00","Desktop","5","review","Fantastic experience with Singapore Airlines from check-in to landing. We will definitely fly with them again.","Singapore Airlines - Outstanding experience","2" "2019-09-29T23:13:44-04:00","Desktop","5","review","the flight was about 5 hours. it was pleasant. the entertainment system was adequate. i used my own headphones and watched 2 movies. with a meal served and with ice cream, we arrived at our designation quickly","smooth pleasant flight","2" "2019-09-29T22:56:10-04:00","Desktop","5","review","We took the flight from Delhi to Singapore and Visa-Versa. Both the time it was a great experience travelling with Singapore Airlines. From ground service till Cabin Service it was simply best. For us, the seats were comfortable. They provide all kind of amenities like a blanket, a pillow, earphones, earbuds etc. Cable staff were friendly and welcoming, and always ready to accede to your requests. Inflight entertainment was also excellent. As it is a Full-Service carrier, they offered complimentary Food and beverage as well. We got the option between Indian and Continental meal. I will suggest, post-booking the tickets, please update your meal preference so that they can arrange the same accordingly and you can enjoy your meal. They have multiple food options. Few suggestions for Airlines. 1) Please make the TV screens angle adjustable so that any person can adjust the screen as per his/her need. Also, remote buttons are hard to press. Please replace those faulty remotes. 2) Add more collection in the Indian movies sections. 3) I have booked 4 Indian Non-Veg meals, but both the time received only three as it was finished. Please have sufficient meals at least for those passengers who pre-booked their meals. Rest it was very good experience travelling with Singapore Airlines. In future, we would love to fly again with them because of their great hospitality.","A great experience","1" "2019-09-29T22:02:55-04:00","Desktop","4","review","Flew Wellington, Melbourne, Singapore, Heathrow. It was the fastest we’ve flown, with minimal stopovers (1.5hours) in Melbourne and Singapore. Great way to go if you don’t want to hang around unnecessarily in airports.","Quickest flight to the UK","1" "2019-09-29T20:49:30-04:00","Mobile","4","review","We had a great flight with Singapore Airlines, the service was excellent and the food was well presented and very tasty. The hostesses were always happy to get you a drink when you asked. The movies were the most recent ones woth a great selection to choose from. ","Great service","2" "2019-09-29T19:40:47-04:00","Desktop","1","review","I'd heard good things about Singapore Airlines, I must admit mainly through the media which now makes me wonder how they get these good reviews. Had a terrible experience. I flew from Sydney to Singapore return in economy. The seats were the normal uncomfortable economy seats with hardly any legroom, no different than any other economy flight. However, the staff allowed another passenger to come and directly hassle me to change seats after he had finished hassling them, to which I replied no, that's not how it works these days. They essentially passed their customer service role on to me to do at 9:30 pm. I am not a Singapore Airlines employee! I'm a customer! Dealing with other customers is your job not mine! Second, there was a constant drip from the ceiling, if this is not already annoying enough on an 8 hour flight it was extremely concerning from a safety and maintenance perspective. Where is the water coming from and how is it getting in? Finally, I reported these concerns to customer service. They responded to me 24 hours later saying they were sorry about my bad experience. They essentially said that the customer service issue was what they normally did. Really? Perhaps we could have some of the staff wages deducted from our flight whenever we're required to do something like that. They also completely ignored the drip from the ceiling. I followed them up on this for a response and they did not even bother to respond. They did not offer any form of compensation at all. Every other aspect of the flight was average at best. Perhaps they were once the world's best airline, but based on what I've just outlined, it was among the worst. I would never suggest anyone fly Singapore Airlines if they have an alternative. Avoid Singapore Airlines.","Poor customer service","5" "2019-09-29T18:56:59-04:00","Desktop","3","review","morning flight ,on time, but by the time served a breakfast then lunch was looking forward to a better selection of food. Maybe expecting to much from economy flights. Staff service was good but missed some of the original in between drink services that used to be more frequent","Meals now only average","2" "2019-09-29T18:56:02-04:00","Desktop","5","review","Took the newly refurbished A380 flight from SG to London. Excellent service as always. Seats and other amenities are clean and comfortable. Staff were friendly and welcoming, happy to accede to your requests. Enjoyed the large screens and great content to last through the long haul flight. Highly recommend the Book the Cook option.","Amazing experience and service","1" "2019-09-29T17:59:56-04:00","Desktop","4","review","Flew on the A350 which I can’t really say I’m a fan of. I’m only 5’8 but there is very little leg room on these planes.","A bit cramped","2" "2019-09-29T17:23:02-04:00","Desktop","3","review","Singapore Air once my airline of choice, but no more. For whatever reason their very high standard slowly continues to decline. Even the standard of food is falling. You get boiling hot hand towels and cold hard bread rolls....maybe they should swap? The new planes now have the TV screens at a ridiculously high angle unless you are about 6 feet. On a long trip you have neck ache from looking up. I had a brand new 'Guess' suitcase that cost me several hundred dollars. on arrival at brisbane Airport on return it was covered in sever scuff marks that even WD40 couldn't remove, and had 3 chips out of the case. Many tours have pre booked Singapore Flights which I will actually request be changed in future. Don't even care if it cost me extra. Had enough!","No Improvement Unfortunately","1" "2019-09-29T15:08:35-04:00","Desktop","5","review","I used to fly in the economy class often but this year is the first time I flew in the premium economy class and it’s awesome! Food on board was great. I pre ordered the food online before my flight. The carrot cake on the way back from Singapore to Amsterdam was so delicious. I finished it all. Normally I never finished my meal on board I just took a couple of bites and that’s it but not this year 🥰 it was all so good. The stewardess were all very friendly as usual when you fly with Singapore airlines no matter which class you take. They treat you very well. Singapore airlines is the best!","Excellent service","2" "2019-09-29T13:45:53-04:00","Desktop","3","review","We have flown Singapore airlines a number of times now , but our experience this trip was disappointing . I swear the seats are even more narrower ! And the food frankly was horrible ! I do not want a curry early in the morning with all other choices gone ! I had a cup of Luke warm tea ! & a bread roll ! However the plane was very clean & the staff very pleasant . May well use a different carrier next trip .","Very uncomfortable flight both ways , unusual for Singapore airlines !","1" "2019-09-29T12:04:21-04:00","Mobile","3","review","Everyone told us Singapore airlines were first class ?!? Flight out not to bad but constantly had to ask for water/ any drinks . Food seems rushed . In flight entrainment good ... Now flight back from Singapore ! The airline booked our seat at no extra charge , however it seems all the children/babies had been booked in at the back of the plane also , was a night flight so not much sleeping done . First meal served noddles and chicken , which still had the skin on and not good quality . Breakfast was served about an hour before landing and again rushed , noodles again or omelette , asked for the second but told not sure if enough after giving me mine my husband was told because he had omelete that meant one of the cabin crew wouldn’t eat !! Yet cabin crew were still giving the choice to people around us , not the service I expected , and wouldn’t choose Singapore air lines as my first choice next time I fly . ","Not what I expected ","1" "2019-09-29T06:08:52-04:00","Mobile","2","review","Our International Flight leaves at 2:25am in the morning. It is less than 4 hours to our flight and no staff to serve us, even though there are customers already lined up for a while here. Their service signs says 23:25. Most people in the cue is tired and just want to go through customs and relax!! Not a good sign for such an awesome airline 😒","Slow Service at Haneda Airport Tokyo","2" "2019-09-29T02:09:44-04:00","Desktop","4","review","the staff were wonderful, friendly and helpful. the food timing from singapore to destination ( the same coming back ) was unusual. a light meal two hours after getting on and then nothing not a drink for about 1o hrs. it was dark i understand , but people were away looking for food. the plane was very clean and the electronic equipment was well maintained","the food was actually edible,","1" "2019-09-29T00:30:01-04:00","Desktop","5","review","Service is excellent as always. Seats and other amenities are clean and comfortable. Staff were friendly and welcoming, happy to accede to your requests. Enjoyed the large screens and great content (there never seems to be enough time to watch everything I want). Highly recommend the Book the Cook option.","Great experience every time","2" "2019-09-28T23:14:10-04:00","Desktop","5","review","SQ is classified as full fledge airline, but now it charges the reservation of seats if I book seat in advance. it now similar to budget airline. I find it absurd. Since is a reputable and full fledged airline, it should not collect this miserable $6 per seat. Hope SIA can revert this decision.","Fantastic but one unexpected setback","1" "2019-09-28T19:46:49-04:00","Desktop","5","review","Outstanding legroom. They fly a 747 american configuration, not the cramped 747 Asian configuration. The American 747 configuration which also allows greater hip room. Amenities are nice, and it seems that they are much better at staffing aboard the plane.","The Best","1" "2019-09-28T19:09:25-04:00","Desktop","4","review","We took SQ 22 from Sin to Newark. The longest flight today in service in commercial aviation. Operated by a Airbus A 350 Ultra Long Range ( twin engines ) , this flight will take you to NYC in around 18:30 to 19:00hours. ONly Buisness class and Economy Premium are available. ( no Economy ) Premium econiomy seats are okay and allow a good rest / strech if you are tall like me ( 1.85 m ) Very wide selection of Movies and others entertainment contents, with plenty of very recent movies. The service from Singapore Airlines is still very good, even though I found my meal that I reserved online with their Chef a la Carte option, was a bit desapointing. Quantity was little, presentation was a bit light... The flight leaves at 11.30pm and basically most of its duration is done with cabin lights switch off...allowing people to relax / sleep. If traveling Premium, and alone, there are few seat at the most rear of the cabin which are windows seats, without anyone next to you. These are great seat to look for...even thought one may argue that due to the proximity of galley and toilets....with such a long flight it might be botherseome to have paseengers passing by non-stop. We arrived in NYC surprinsingly fresh. Flight arrives at 6 am ( the next day, local time ), so after a full day awake, you will sleep like a baby and I found Jet Lag effects very minimum with that flight. A very good flight ! ","GOOD FLIGHT : SIN - NEWARK usa","2" "2019-09-28T09:05:16-04:00","Mobile","5","review","There literally aren't sufficient words to sum up how pleasant this flight was. This is the standard to which other airlines should aspire. Mesmerisingly elegant crew, fantastic food, great entertainment and unbelievable service. As much as I'm somewhat of a (slight) aircraft enthusiast, I'm jaded these days with the part between takeoff and landing. Singapore may have just reversed that for me!","Astounding. Literally astounding.","1" "2019-09-28T03:23:24-04:00","Mobile","3","review","We have used Premium Economy on a number of flights and used Singapore Airlines to travel to and from Rome. There are some good and bad things and The good: Inflight entertainment Service Cleanliness of aircraft Priority boarding Larger screens at at the back of seats The bad: The food is only tolerable and is economy food No amenities kits anymore on 3 of our 4 flights No curtain between economy and premium Unsure if we would use them again.","Some good some bad in Premium","3" "2019-09-28T03:01:25-04:00","Desktop","5","review","First experience of the premium economy offered by Singapore airlines. I was impressed with priority checkin and boarding offered. The seat was wider and much more comfortable then economy. We also had nice meals which I had been able to pre order with the book the chef service which is a nice touch. Noise reducing headphones are provided which are comfortable to use I can’t use some of the bud types provided on some carriers. Of course the cabin crew are wonderful nothing is too much trouble for them and response time when the call button is hit (accidentally) can only be described as rapid!","Return flights holiday in Europe","2" "2019-09-28T00:18:45-04:00","Mobile","5","review","We've been travelling with SIA due to our honeymoon from Germany to Bali with stop in Singapore. Never had such a nice flight experience, great service level even at the eco class with own menu. Always smiling employees, one felt very welcome. For our honeymoon we got a cake made of white chocolate - it was so delicious! ","Best airline in the world","2" "2019-09-27T23:42:50-04:00","Mobile","1","review","I booked full trip with Singapore airline from Hong Kong to Singapore, then connecting flight from Singapore to Mauritius. Transit time is 2.5 hours which is acceptable, however, while transit in Singapore, I approached to SQ lounge. I was rejected to use the lounge travelling on business class as said Sin to Mauritius is a code share flight, but my ticket and boarding pass are said it is SQ6051. Well, this is the first time I didn’t be able to use lounge while travelling business class worldwide with all other airlines. Weird policy and there is no lounge at all for this route. I find it fairly ridiculous and the two SQ ladies in the lounge in T2 are neither helpful even I’m feeling fairly tired. I can’t believe this is SQ service claimed to quite professional and quality service in airline industry.","Weird term on not able to use Lounge","5" "2019-09-27T22:57:10-04:00","Mobile","5","review","Singapore Airlines In codeshare with Virgin Australia provided a comfortable travel experience. The airline staff were attentive and professional. Flight schedules were maintained . The stopover at Changi airport Singapore is convenient and interesting.","Airbus 330 and Airbus 380 comfort","2" "2019-09-27T19:35:10-04:00","Desktop","5","review","Plenty of films. A great seat and wonderful stewardesses and stewards. We did leave late due to a computer error, but the pilot made up some of the time.","600","2" "2019-09-27T14:15:40-04:00","Desktop","5","review","Singapore Airline is still the best airline, although not quite as good as a year ago.. Using Premium Economy provides a much easier overall flight experience, from priority check-in and baggage handling, to slightly extra personal space in the seat (which makes all the difference) and priority meal service.On this particular flight we found the cabin crew service very slightly disjointed and it struck us the cabin crew had not yet melded into a top team. However, overall the experience was that Singapore Airlines still provides a relaxing flight so sit back and enjoy!","Still the best","2" "2019-09-27T12:08:12-04:00","Desktop","4","review","Service on this flight was back to Singapore airlines standard (after disappointing flights last year). Bed not as roomy as could be on a flight this length","Comfortable long flight!","2" "2019-09-27T09:54:40-04:00","Desktop","2","review","Totally disorganized food service book the cook meals or serve first then the rest of meals are served so if you’re a book to cook customer that means you’re stuck forever waiting to get something to drink as they don’t serve the food and the drinks at the same time.... They seem scattered running up and down the isles unorganized you get a little 6 ounce cup or something to drink with your meal not even the entire can of soda","Caotic meal service","3" "2019-09-27T09:11:09-04:00","Desktop","5","review","I was blown away by this airline. The seats were super comfortable, lots of legroom, and the staff was friendly and accommodating, and the in flight entertainment was robust. Economy actually felt like first class to me. We flew on a dual level plane. I don't think we felt any turbulence the whole 10 hour flight! The food was delicious. The only hiccup in the food area was that they didn't receive my request for a gluten free menu. I had requested it when I first booked the flights, but apparently I was supposed to contact them 24 hours ahead of the flight to request it. Thankfully they still had lots of options that didn't have wheat in them. I highly recommend Singapore Airlines, and I'll definitely fly with them again.","Amazing Experience","1" "2019-09-27T08:42:44-04:00","Mobile","1","review"," I can tell there are thousand of good comments on this airline. Without doubt it does benefit from an extensive flight network. However, being a Krisflyer member for over 10 years I can say this airline’s service really goes down year after year. Flight SQ288 on Sep 26th was a disgrace! An Un-expected stop-over was not informed up until check-in. Seat with bassinet was reserved by us in advance yet it turned out there was nothing available. Provided online check in is not available for passengers traveling with kids, we had to hold on to our child through-out the 7hr45mins flight SYD-SIN departing at 9pm and this is what you get for 3 Business-class tickets! On-plane service was another disgrace which really made us shameful for the booking. Bland mannequins ran up and down the aisle not knowing what to do to our meal time requests, unresponsive and lied when being asked. It did get us from A to B hence 1 star. ","Shame airline. Service really went down.","5" "2019-09-27T08:02:14-04:00","Desktop","4","review","For a 13 hour flight, it seemed to pass very quicly. Check in was pain free, as was boarding.. Food and beverages were very good, plenty of alcohol when required, and snacks when we wanted them. Very pleasant staff. Seats pretty muh the norm, but a good entertainment selection on hand. set off, and arrived on time.","cant complain, went smoothly","1" "2019-09-27T03:48:51-04:00","Desktop","1","review","A flight journey of 22 hrs 35 minutes involving a single stop, became a 46 hrs 22 minutes involving 3 stops eventually. Our original flight was from Hyderabad to Seattle via Singapore. * Hyderabad -> Singapore: Silk Air * 3:15 layover in Singapore * Singapore -> Seattle: Singapore Airlines Total journey time: 22 hours 35 minutes The initial flight from Hyderabad -> Singapore operated by Silk Air was delayed by more than 3 hours and 25 minutes, and hence our entire flight needed to be rebooked. No one gave us a specific reason why the flight got delayed, except the statement: ""the incoming flight got delayed"". So the new itinerary that was booked for us was: * Hyderabad -> Singapore: Silk Air * 8 hrs lay over in Singapore * Singapore -> Hongkong: Singapore Airlines * 1 hr stop in Hongkong, where we had to deplane and go through security checkin again. Hongkong -> San Francisco: Singapore Airlines * 2 hrs stop in San Francisco where we had to finis our immigration, customs, and then go through the security again. San Francisco -> Seattle: United * Here, due to the incompetency of Silk Air/Singapore Airlines staff, United refused to board us (18 passengers) as the tickets were not be ""endorsed"" correctly, even though our baggage got into transported in to the plane, and they had enough seats for all of us. Finally, some of us got rebooked to a 05:30 flight and some of us to a 06:35 flight in the morning, where most of us spent the night in the Airport.","Nightmare experience with a flight journey operated by Singapore Airlines/ Silk Air","5" "2019-09-27T02:47:06-04:00","Mobile","5","review","Really enjoyed our flight. The crew was friendly and they served us very quickly. The entertainment system is great, lots of great movies and series. Food was okay. Flight went smooth and we arrived right on schedule","Great airline","2" "2019-09-26T23:40:42-04:00","Desktop","5","review","Flight was excellent, staff were ever accommodating to your needs, definitely a 5 star airline. Seemed like more room in the seats which made it more comfortable. I am a very tall person and I had a very comfortable flght.","Munch to Singapore","1" "2019-09-26T22:44:16-04:00","Desktop","5","review","I flew with Singapore Airlines from Cape Town to Phuket via Changi Airport. My favourite aircraft is the Airbus A350-900. The seats were comfortable, the legroom was spacious enough for me. The food was magnificent. The staff are very helpful, friendly and efficient. There were pillows and blankets for the passengers. The staff are very professional. I felt safe flying with this airline as they have an impeccable track record. If ever i must fly to Asia i will choose this airlines above any other.","Singapore Airlines is not the number 1 airline in the world for nothing","2" "2019-09-26T17:15:06-04:00","Desktop","5","review","We'd always heard how good Singapore Airlines is, and it appears to be true. Let's get the negative out of the way: check-in. It may be that U.S. regs prevent them from using online check-in, but that doesn't excuse the hour-long wait in line to check in. Or the chaos of boarding. But once on board, wow. The food is what passengers dream of. Two full meals on our 8.5 hour international flight. And the flight attendants -- they seem to hire only people who want to help. Smiling, eager to make the experience positive. Such a change from our flight over on United. We'd love to fly Singapore again.","Amazing food and wonderful service","2" "2019-09-26T13:34:45-04:00","Desktop","5","review","Singapore Airlines is the best airline I have ever flown with. The staff cannot do enough for you and are always friendly, polite and patient. The plane is always clean with pillows and blankets waiting for you when you board. Also given socks, toothbrush and toothpaste which is optional. This is not the first time I have flown with them and must say they are consistent. Love flying with.","Love flying with Singapore Airlines","1" "2019-09-26T08:31:12-04:00","Mobile","5","review","Just a few days ago, I flew into Bangkok flying Singapore airlines. Personally have not tried their 787-10 Dreamliner business class and purposely chose the flight time to cater to that. The business class cabin comes in 1-2-1 configuration that makes the cabin feel very spacious. The design of the seats were pretty futuristic in my humble opinion as well. The quality of the flight was the best I had so far. Food was great as usual, but I thought my steak was not evenly cooked as some parts were really well done for my liking. Other than that, everything expected from Singapore airlines were there. Impeccable service by miss Cindy as well.","Best regional business class so far","2" "2019-09-26T08:14:36-04:00","Desktop","4","review","It was a full flight to Hong Kong. From land to air, their ground crew and cabin crew were very helpful and polite. Check-ins were efficiently done, with some assistance if necessary if one did it on the self check-in machines. On flight, the cabin crew were courteous and friendly. Overall, it was a good flight with sufficient good movies to keep me occupied for my short flight to Hong Kong.","Smooth flight","2" "2019-09-26T07:39:53-04:00","Desktop","5","review","2 hour flight in an elegant 787. enough space, excellent service, good food. Singapore provides longhaul service on a 2 hour regional flight","excellent as ever","1" "2019-09-26T04:15:33-04:00","Desktop","3","review","This was my second trip from Australia to Europe and back with Singapore Airlines this year and just like last time, it was a very inconsistent experience. The flights from Sydney - Singapore and back were like flying with an entirely different, budget airline. Old, grubby, cramped planes (seriously, WHEN are they going to retire or at least refurbish these horrible old B777s!? They are such an embarrassment for a supposedly world class airline!), food basically inedible and very minimal. At 170cm I'm of average height, yet spent the whole flights with my knees jammed up against the seat in front of me. The European sectors were much better - new, clean A380s, much nicer food, a bit more leg room. The staff were mostly pleasant, flights on time, boarding efficient, in-flight entertainment average. Either way, I'm going to choose a different airline next time.","Just so inconsistent...","2" "2019-09-26T02:31:18-04:00","Desktop","5","review","Seamless check-in made for a good start. As expected the cabin crew were most courteous, friendly and efficient, doing their best to provide a comfortable and relaxing flight. Food and drinks were of a very high quality. Unfortunately the entertainment system and business class cabin design showed this to be an older aircraft which required some updating, having previously experienced the A380 Airbus business class cabin with Emirates. Departure and arrival times were spot on","Business Class Flight - First Class Service","3" "2019-09-26T02:15:30-04:00","Desktop","4","review","Enough food, drinks and entertainment to keep customers occupied. Also lights switched off to allow passengers to sleep. Very courteous and friendly cabin crew. Cater for special dietary needs.","Singapore Airlines","2" "2019-09-26T01:06:37-04:00","Desktop","4","review","Early Friday morning 20th September and we were due to commence the second leg of our journey back to the UK from Bali via Singapore We were travelling on board Singapore Airlines flight SQ306 which was due to depart 01.10 Changi Airport Singapore and arriving in Heathrow at 07.45. This was a scheduled flying time of 13 hours and 45 minutes. We were airborne at 1.25. Early on in the flight there was an announcement informing passengers that the expected flying time would be 13 hours and 10 minutes. Within hour food and drinks served. Although the menu offered the choice of 3 meals only 2 were on offer which consisted of fish and potatoes or chicken and rice. The lamb Rogan Josh was not mentioned. We did not bother with this meal, it was exactly the same as the meals on our earlier flight from Bali to Singapore, that was awful. As with our outbound flight we were travelling in the Premium Economy cabin, due to the length of the flight we thought that the additional cost was worth for the additional space and comfort. We did sleep for a good bit of the journey. Due to the configuration of the seats and the space for the tables to be stored, there was a large gap between the seats. Through this gap the screens from the seats in front were in view, this was rather irritating especially when cabin lights dimmed the screens became glaring. Had to request an eye mask from the crew. Maybe it was where we were seated in the cabin but the temperature was rather chilly, luckily blankets were provided and wearing a fleece jacket with a hood Throughout the flight there were snacks available from the galley. With under 3 hours till landing at Heathrow, a meal was served, there was a choice of pork & noodles or tomato, onion and egg frittata. Once again the 3rd option was not on offer. We both chose different meals and were pleasantly surprised that we enjoyed them, think hunger was a contributing factor. The cabin crew were attentive and charming. We actually landed smoothly at 07.20 which was 25 minutes ahead of schedule. The aircraft was a B777 300ER.","Arrived early - comfortable","1" "2019-09-26T00:08:20-04:00","Mobile","5","review","Recently flew home from Phuket via Singapore and the plane and service was the best have ever experienced will definitely use Singapore airlines whenever possible Thank you for outstanding trip","Excellent","2" "2019-09-25T23:29:51-04:00","Desktop","3","review","I tried premium economy but the seats are the same as econ, save for an additional 2'' of incline. That doesn't make much difference. The cabins on SQ are very hot, typically 23-28 degrees compared with other airlines 18-21 degrees, so one does sweat quite a bit.","hot cabins and premium economy seats that don't really recline","1" "2019-09-25T20:31:17-04:00","Desktop","1","review","This is a follow up to my previous review of SQ31 on August 26, 2019. Per correspondence from Singapore Air, my bags were arbitrarily unloaded in a bag container from my flight with no notice to me or other affected passengers, when the plane was deemed to have too much luggage to depart. We were an hour or more delayed. When I checked in for the connecting flight on Silk Air in Singapore on Aug 28 I was assured at the customer counter that my bags did come through and were on the flight , but this was a lie! Singapore Air wrote me today and told what actually happened, offering nothing but a hollow apology. I do not recommend flying on this airline when they take your bags, put them on the plane, then take them off with no notice and send them to your destination when they feel like it. This ruined my trip and no amount of money will make up for the time I lost without my photo equipment .","Update on bad experience with delayed baggage","3" "2019-09-25T19:56:02-04:00","Mobile","5","review","First class service and comfortable seating with plenty of space. Drinks delivered through the might and plenty of entertainment for night owls.","Singapore Airlines","2" "2019-09-25T19:15:47-04:00","Desktop","3","review","Flew from Brisbane to Singapore on SA A350-900 plane. The plane was quite outdated and the leg room was very limited. We had paid extra to move forward in plane to seats 44a & b, however no improvement on this older plane. On our return flight from Singapore to Brisbane, we had the same seat rows & letters, but it was a newer plane and there seemed to be more space and entertainment system was better. Service from staff was good. Have used Emirates in the past and they seem to have newer fleet, with more leg room, but had connecting flight from Singapore to Male so tried SA. Will look at other options next time.","Outdated Plane","2" "2019-09-25T16:49:11-04:00","Desktop","5","review","As usual Singapore airways met its high standard of service. Great onboard service, no delays. Top class!","Excellent as usual!","1" "2019-09-25T04:23:29-04:00","Mobile","4","review","Was booked on the Boeing 777-300ER for my biz trip to Canberra and I have to say the flight to and back was more exciting than the destination itself. The service was good and was quickly served a welcome drink and some warm nuts. As I was on a day flight I was constantly stuffed with food (in a good way). The Book a cook service is a must if you are travelling on SQ biz class and I ordered the Chirashi Don and the barramundi on the way back. Was a little disappointed that the raw fish on it wasn’t exactly raw but slightly cooked probably due to freshness issue. The appetiser was pretty good and you get to choose your type of bread and cheese to go with. The wine collections as well as the coffee and tea selections were pretty good as well. The tv screen spans across the back of the seat in front of me and it’s def a very comfortable ride. After 4 hours of non stop eating and movies, I flatten the bed to catch a quick nap. Was def easy to set the bed and it comes with a plush pillow and comforter. I arrived at my destination feeling fresh and will def take the SQ Biz class on my next Long personal trip with my wife. ","Superb flight","2" "2019-09-25T03:53:41-04:00","Desktop","5","review","Busy week to travel to Singapore, but service was excellent. Other airlines could learn from this company. Made a piont of not booking BA, as the flight may not have gone due to industrial action.Worlds favorite airline ......you must be joking.","Singapore GP","2" "2019-09-25T02:38:52-04:00","Desktop","2","review","very disappointing, after quite some time I decided to use SQ again, remebering the good old days when SQ was top. not again, whereby LH improved quite significantly, SQ was pure disappointment, I did not feel welcomed but a nuisance to flight attendants and pursers on both flights (return), the wet towel was bone dry and cold, when I told them this, the second one was lukewarm but dry-means they don't even understand the purpose of that hot towel. When asked for attendance, I had to call twice and wait quite a while for a blanket, seat turn down. Wherby the SQ business sleeper seat is akward to say it mildly compared to other airlines A350,very uncomfortable and hard to sleep.","used to be top long ago","3" "2019-09-25T01:07:07-04:00","Desktop","5","review","We had 4 different fligts in our trip to Turkey and found Singapore Airlines to be first class with more leg room, fabulous staff who ensured all needs we met promptly and without a smile. Drinks were provided on a regular basis ensuring all arrived refreshed and hydrated. Meals were served hot and enough variety for most palates. Thanks for the experience and will ensure we fly with Singapore Airlines in the future.","4 flights in 26 days!","2" "2019-09-24T21:39:32-04:00","Desktop","5","review","Our first time in Business with SA and most enjoyable. In all we made 4 flights ""Up front"" with Singapore and standards were maintained in all of them - great seats and superb professional service from Cabin crew. There people are so friendly, pleasant and efficient it really is a pleasure to be one of their customers. No-one seems hurried but everything gets done in time. Trouble is we'll want to fly this way every time in future.","Business class is so very good","1" "2019-09-24T18:09:34-04:00","Desktop","4","review","I have not flown with Singapore for a number of years but a recent flight has changed my mind. I only travelled Premium Economy as it was such a short flight. We were able to use their business class lounge in Australia which was an added bonus.Would have no hesitation in flying with them again as cabin staff are attentive quality of food and service very good","Definitely one of the better airlines","2" "2019-09-24T16:57:44-04:00","Desktop","5","review","Travelled from Singapore to Shanghai on 8 Sep'19, on SQ830. Boarding was early and orderly. The A380 Economy Class was full. Flight was stable and smooth all the way. Service was good. Was entertained with in-flight movies all the way. Did not encounter any problems. Would recommend travellers to fly by A380.","A380 Fligt from Singapore to Shanghai","2" "2019-09-24T16:27:18-04:00","Desktop","3","review","An excellent flight aboard a near new A350 with very good inflight movies. Flight was 100% full and despite having an oversized passenger alongside I was not inconvenienced due to adequate seat width and pitch + he was very polite and contained limbs within his own space. Meal service was very slow as cabin crew repeatedly attended to minor pax requests. The chicken dish was very ordinary thigh meat in an indiscernible sauce of dubious origins. Drink service was similarly affected although crew did offer pre-poured beer and juices. The Spanish red wine offered was the roughest el-cheapo stuff ever ... Chilean sauv blanc excellent by comparison. Why do they serve rubbish like that when Aussie reds are so plentiful and inexpensive?","A350 experience","1" "2019-09-24T14:56:48-04:00","Mobile","4","review","I have flown J with SQ on a number of occasions and I always look forward to the warm SQ hospitality. On this lunch time flight no offer of champagne prior to take off and the drink service was modest. It seemed the quicker the service was done the better! Not what I am used to on a SQ J class lunch time flight?","SQ must be run by an accountant","1" "2019-09-24T13:57:03-04:00","Mobile","5","review","As usual the staff were fantastic. Smooth flight. Good food. Excellent service. Extra legroom seats worth every penny.","Excellent","2" "2019-09-24T09:31:17-04:00","Mobile","4","review","Thursday 19th September and our adventure in Lombok and Bali was  coming to an end and the first leg of the long journey back to the UK was due to begin on board Singapore Airlines flight SQ949, from Bali to Changi Airport, Singapore. Our flight was due to depart at 21.45 arriving in Changi at 00.20, a scheduled flying time of 2 hours 35 minutes. We were airborne by 21.55. We were informed that the actual time would be 2 hours and 20 minutes flyingtime. We actually landed at  00.10, which was good news as our connecting flight to London was departing at 01.10. About 45 minutes into the flight food and drinks were served, the food option was fish and potatoes or chichen and rice. We opted for the chicken, it looked uappetising in fact it was disappointingly awful and was not eaten. The legroom was very good and the seats were comfortable and the Cabin Crew were attentive and charming. Both previous flights, outbound, with this Airline, were rated as excellent, sadly the food affected this rating.","All good, except the food ","1" "2019-09-24T03:59:01-04:00","Desktop","5","review","Started off from Brisbane near midnight.. Stayed in the Lounge before the flight.. A great selection of food & drinks.. Flight was good a bit turbulent but that cannot be helped.. The poor crew had to keep sitting down and putting trolleys away.. Even though it put service out a lot they put on their smiles and brought them individually.. Even though one passenger complained she didn't get her serve of chocolates they found some for her served with a smile even though they were trying to get packed up coming into land.. My second leg on the A380 in a huge seat was most comfortable.. Love the food on Singapore Airlines. The genuine thank you when they didn't have the dish I picked and I didn't lead off about it impressed me.. The treats put on my tray as I didn't fancy anything else were lovely.. I go home in three weeks and I am sure I will get the same great service..","Great Aurline","2" "2019-09-24T02:58:38-04:00","Desktop","5","review","I can't believe I've never flown SQ before. They aren't the cheapest and the booking system could use some work - I had trouble booking flights and checking-in because of our long names, something I never faced with other airlines. But the rest of it is just amazing. The cabin crew were ultra professional and went beyond what's required to ensure we had a safe and comfortable flight. Seats were fantastic, enough legroom and great in-flight entertainment. Food was not too bad too. All in made the difference and I absolutely don't mind paying the premium again for my next flights.","Wonderful","2" "2019-09-23T19:49:10-04:00","Desktop","5","review","Truly a treat and a pleasure to fly Singapore airlines. Such kind and genuine service and quality offerings. Thank you to our Chief Stewardess, Zulaiha Binet Tukiman, who oversaw our flight. One of the best flights of our second ATW trip.","What a treat","1" "2019-09-23T18:00:28-04:00","Desktop","4","review","For an economy seat, Singapore Air provide great service, good food and better than average seat space and leg room, as their configuration across the B777 is only 3x3x3 (not 4 seats in the middle like most airlines). Good trip. For long haul, we always prefer daytime flights, so our bodies dont have the need to sleep - which as a tall person I find impossible in Economy. Want to sleep? Go business class, or at least Premium Economy.","Good service and space","2" "2019-09-23T16:49:27-04:00","Mobile","1","review","The flight service was good, however I was disappointed by the amount of plastic cups staff was using. I explicitly asked to pour some water into the plastic cup I used before and not just keep bringing new ones, however they just kept ramping the pile. In total I calculated 8 plastic cups per passanger! Don't think at this day of age airlines should get away with it","Very disappointed by the amount of plastic waste","4" "2019-09-23T11:40:21-04:00","Desktop","5","review","The lunch service was excellent and the service from the flight attendants was too. The seat was very comfortable, as my seat was on the right side of the plane (the economy class was a 2-4-2 configuration). I was able to put on some music and take a nap.","Great Experience","1" "2019-09-23T09:40:18-04:00","Desktop","5","review","Such a huge shame airbus will stop making the magnificent A380, by far the most comfortable plane in the skies. Took the option of premium economy on this route, more curiosity than anything else. Have previously flown economy and paid extra for exit row seats. Premium economy is good, service is better, equipment etc. (Headphones, tv screen). The legroom wasn’t great surprisingly. You get 6 inches extra though it disappears as soon as the passenger in front redlines seat. Food was good, extra also. Ice cream, beer selection. Staff are fabulous in both economy and premium. Having paid for premium economy ticket, was a little surprised to find part of my journey in economy on silk air! Only a short hop from KL to Singapore so didn’t mind too much. Can see what this airlines gets so many awards. Previously a huge fan of emirates until they introduced new seating charges, haven’t flown with them since and now fly Qatar and Singapore.","Wonderful airline","2" "2019-09-23T06:23:07-04:00","Desktop","4","review","Was a very short flight but was totally worth it. expensive but full service. this flight was operated with a widebody plane and was maybe 35% full so plenty of space.","Would fly again","3" "2019-09-23T05:21:06-04:00","Desktop","3","review","Our departure time was way past midnight, around 2.25am. They were very strict on who can enter the airline lounge. No exceptions, which we can understand. We all chose not to enter the lounge because one elderly in our group could not enter. The last min flight we booked for the elderly was full in business class so we had no choice but to book premium economy. But what I do not understand is, why do they say it so kindly that they will allow priority boarding for those who have young children, only to mean that they want to take the stroller as soon as possible without allowing boarding straightaway after taking the stroller. We asked nicely if they could delay taking our stroller until nearer to boarding time(like most flight) because the child was sleeping in it.The staff said she had to check with her senior first and came back to us with a reply,"" My senior is very nice today, she decided to give you 3 mins more before we take your stroller"" Three more mins makes absolutely no difference to us. ""Then can we board right after that? If not the child will be crying and I don't want the child to disturb the rest of the passengers who probably needed to rest, given the late departure time"" ""No."" ""What about those pax who do not have priority boarding? Can they pass the stroller later? Then I rather board with them"" ""No."" ""Ok, i guess we have no choice"" Totally understand that they value on-time departure but sometimes I wish they they can be slightly more flexible. Not trying to delay anyones time but please cut some slack for those who find it hard to accommodate their rigid plans. At that particular moment, the special SQ touch was missing. Of course, the wonderful and exceptionly awesome crew on board made up for all the unpleasantness earlier.","The ground staff at Haneda were very inflexible","2" "2019-09-23T02:00:23-04:00","Desktop","5","review","Usual great standard of service and customer relations. Polite, helpful staff and always keeping us informed of progress. This flight was during strong winds so food and drink service had to be managed at different times than usual but all explained clearly to us and we were well looked after. Scary and tough approach in strong winds but pilots kept us informed all the way and landed safely.","Usual great quality","1" "2019-09-23T01:46:39-04:00","Desktop","4","review","Nice flight, good food. Excellent service, Our first leg to Singapore was a little cramped but our 2nd leg to Zurich was excellent, this is the 2nd time we've flown to Europe with Singapore airline and we like it a lot, also we like Singapore airport.","Nice flight with Singapore.","2" "2019-09-23T00:07:52-04:00","Mobile","4","review","Good service n comfortable travel....easy checkin n hassle free travel.....professional staff....great flight n onboard service.....thank you.","Family vacation....","1" "2019-09-22T23:48:13-04:00","Desktop","5","review","We always travel with Singapore Airlines. Its like coming home, every time we step inside our aircraft. The planes are always spotless & fresh. The staff are always there to greet you with a smile. The same friendliness continues throughout each flight. Nothing is too much trouble for the staff. Thoroughly recommend this wonderful airline!","Top international airline","2" "2019-09-22T18:32:41-04:00","Desktop","3","review","Did this trip with a couple of shorter friends than my 184cm followed by a return from Copenhagen to Sydney with the same Singapore airlines. Staff were friendly enough though they appeared to be run of their feet most of these long journeys. Food on outward journey was okay but not worthy of any specific mention and our seating was reasonably comfortable. A different set of experiences on our inward flight back to Australia, again Staff were friendly enough though they appeared to be run of their feet most of the long journey. I thought the food marginally better coming home though my seat gave little comfort with my knees under pressure almost the entire journey and generally uncomfortable. Lesson 1. pick your seat to suit yourself and don't let the system do it for you.","Get what you pay for","1" "2019-09-22T18:10:19-04:00","Desktop","5","review","As good as it gets for economy always a good experience with Singapore Airlines. All the basic were excellent service ,food, boarding,check in and baggage collection.","Quality as usual","1" "2019-09-22T18:04:06-04:00","Desktop","4","review","My partner and I are just back from a trip to Koh Samui, Thailand. We had flights from Perth to Singapore then Singapore to Samui and returned the same way... all booked through Singapore Airlines. However, the Singapore-Samui-Singapore legs were on Silk Air, a subsidiary of Singapore Airlines. Our experience with Singapore Airlines was very good. Booking tickets excellent. At the airport was excellent... luggage sent from departure to arrival points no problem... and aircraft crew were awesome as usual. The reason we give 4/5 and not 5/5 is this... we flew Perth-Singapore-Perth legs on the Boeing 787 Dreamliner and this was our first time on these aircraft... and quite frankly these aircraft are nothing special.... in fact having no control over airflow from above your own head is poor... from Perth to Singapore the air conditioning was cold... but having a blanket was good.... But!! on the Singapore to Perth leg the cabin was stuffy and extremely warm which made us uncomfortable and my partner became unwell, having to ask for cold towels to cool down. Also, between Perth and Singapore on Singapore Airlines there are no options for Premium Economy which is disappointing. I really like Singapore Airlines but based on this I would definitely consider other airlines now.","Good But Not Great","1" "2019-09-22T18:01:26-04:00","Desktop","4","review","When it comes to choosing an airline for our travel abroad, my first choice has always been Singapore Airlines. Yes, indeed the cost for flying this premium airline is often higher than others but what price would one pay for safety, punctuality and good meals and excellent service. However, our recent return flight from Colombo to Singapore was surprisingly a big disappointment in that our special meal was far below par. Both my wife and I just could not eat what was suppose to be our “sea-food” meal. So too was the plain shrimp salad and obviously stale bun! We just left them uneaten. I only hope that competitive pricing in airline flights won’t make this worse. Despite this, our flight to Singapore was smooth and relaxed. No drama, which is what we want in an airline.","Still the best Airline. But on this sector, the special meal was an unusual disappointment.","2" "2019-09-22T17:37:26-04:00","Desktop","4","review","Decent service and food from the staff. Exceptional note to the Leading Stewardess who greeted me by name (I am a PPS member) and checked occasionally on whether I needed anything. Saw the Chief Stewardess (red kebaya) offering other passengers whether they wanted to change seats as there were unoccupied seats with empty seats next to them. Food relative to other airlines, was good. Staff would bother to describe what food options you have even though they've given you the menu earlier. Compared to United or Delta who will ask you ""chicken or beef"" without any menu cards. Like they choose the food to eat themselves with no regard to what it's cooked with. Staff when backing down the aisle will always announced themselves to prevent bumping into the legs of passengers. Something unseen in most other airlines, especially American ones who basically can't be bothered. Staff would also help you put your luggage on the overhead compartments. Again, something American airlines would refuse to do, citing union regulations??!!","Good Service & Decent Food","2" "2019-09-22T16:53:51-04:00","Desktop","5","review","Never had a bad flight with Singapore and despite a long break they still excel. Check in a pleasure and then onto the lounge that was excellent. Good choice of everything to eat and drink. Boarding seamless and expedited. The lovely wide seat and lay flat bed with linen was most enjoyable.singapore seem one of the few airlines able to make food tasty and enjoyable in flight. Transfer at Changi seamless with a top class lounge experience. On arrival in Perth luggage arrived very quickly. All in all they are still the best airline experience.","36 Years Since My First Singapore Flight Still the Best","1" "2019-09-22T14:13:36-04:00","Mobile","1","review","Horrible. Allowed 35 kg in one suitcase. No problems coming into Melbourne, but going out they tell me suitcase maximum of 32 kg!! Why was this not written on the ticket. Stressful to re juggle luggage. Not good at all.","Bad Check in Experience.","3" "2019-09-22T11:04:12-04:00","Desktop","2","review","The food was very poor, flight attendend not helpful at all, they had no time for us, the cabin was to 50% full. The airline didnt answer after my claim since 2 month.","SIN -MUC terrrible","2" "2019-09-22T08:35:50-04:00","Mobile","3","review","We flew out of Brisbane at 610 pm on flight sq266, with a 55 minute transit in Singapore to flight sq306 through to london. I was disappointed in the leg room of the A350 to Singapore. We had previously flown in an A350 with China airlines, and we felt their economy seats had more room. The service was great, and the meals were good. Luckily our flight landed in Singapore an hour early, as the directions to the gate for our London flight sq306 were very poor, luckily we had nearly 2 hours instead of 55 minutes. The air hostesses could not tell us the new gate, we disembarked the plane and there was one staff member answering queries from a multitude of people. Luckily we were told the new gate number after a bit of a wait . The sq306 flight to London was on a 777 300. We felt this flight was more comfortable than the preceding one. ","Not as good as I expected.","1" "2019-09-22T04:59:32-04:00","Desktop","3","review","This was the return leg of our family trip to Hanoi in July. Totally full flight. Operated on an A330. Mediocre food on this flight segment. Large but not too inspiring selection of movies. Efficient check-in and boarding, and the flight landed 20 mins early into Singapore. But then we had to wait a very long time to collect our pram at the gate after disembarking.","Hanoi to Singapore on SQ187","1" "2019-09-22T04:20:57-04:00","Mobile","5","review","We had connecting flight from Jakarta to Tokyo via Singapore.. Both flight have smooth take off & landing, delicious meals, great entertainment with game console & new movies.. But at flight to Tokyo the Moslem meal are a bit spicy so my kids can't eat it, they eat the other snacks & the ice cream though (we got magnum mini for dessert).. And one of the armrest on our seat are broken (it can't be upright), I had to support it with pillow so my kids can straighten their body to sleep..","Connecting Flight to Tokyo Haneda","1" "2019-09-22T02:55:28-04:00","Desktop","4","review","Great that SQ added the non-stop flight between Singapore and Seattle. Judging from full flight, it must be really popular and there is a demand for it. Whilst the premium economy seats do not recline fully, it was great that I had the first row (row 31) where there is ample leg space. Food wise, no difference from economy other than having option for champagne and a 3rd food choice. I like the fact of not having a layover.","Comfortable non-stop flight","1" "2019-09-22T00:53:05-04:00","Desktop","3","review","Caught an early morning flight SQ2171/LH983 @ 05:55AM from Dublin to Frankfurt. At Frankfurt, after scanning my boarding pass at the gate hold area, I was informed by the ground grew to head up the stairs and turn left from my flight SQ25 back home - Singapore. Proceeded as instructed and only realized at the door of the plane that it was the upper deck. So I politely told the SQ air crew that my seat is on the lower deck of the A380 and I was directed wrongly by the ground crew. I then requested if I could use the stairs to get to the lower deck. The SQ air crew informed me that there are no stairs and not possible to get from the upper deck to the lower deck within the plane. He then said I had to go all the way back to gate hold area and head to the lower deck. As I did not want to cause a scene nor argue with the air crew (even though I am 100% sure there are stairs within the plane connecting the upper and lower decks), I made my way back to the gate hold area and then to the lower deck and got seated. I then requested to speak to the IFS once we are airborne. When the IFS came, I explained the above experience to him. The IFS was also shocked that the air crew did not just let me use the stairs. The IFS was very apologetic and offer to be of personal assistance to me during the flight - offering red wine from business class etc. which I decline. I explained to the IFS that what I hope for, is that air crew does not make the same mistake in explaining to passengers. If there was a boarding regulations or safety concerns for using the stairs then just explain it clearly. Rather than trying to hoodwink passengers by saying there are no stairs. Passengers are not dumb. There folks who does not want to cause a commotion and rather take the extra effort. So do not think that passengers are flying for the first time on A380 - especially your frequent flyers. Hope SQ learn from this and share with other air crews. Thanks!","SQ air crew does not know the A380 plane well enough","3" "2019-09-22T00:46:47-04:00","Mobile","4","review","Really enjoyed the attention to detail that Singapore airlines offers. From check to arrival everything went really smoothly. On board food and drinks (especially the Singapore slings) were enjoyable. In flight entertainment was a little limited compared to some other airlines but more than adequate. Would definitely fly again with them. New attractions at the Singapore airport well worth seeing.","Singapore sling","2" "2019-09-21T21:39:29-04:00","Desktop","1","review","Paying a hefty price for premium economy this the seat we received without a window. We paid a $US$1000.00 for a premium economy without a seat. The premium economy is just an economy seat closer to the front but nothing else is different. However, we were very surprised Singapore Airlines would sell such a seat at this price without a window for 3 hour plus trip for a US$1000.00 Not thrilled and not choosing Singapore Airlines any more or Ever","Not Flying Singapore Ever","6" "2019-09-21T20:20:06-04:00","Desktop","5","review","Fantastic service by the the airline stewards, no complaints at all. Always efficient and very helpful.","Best service","1" "2019-09-21T15:31:22-04:00","Desktop","5","review","Friendly staff. Comfortable flight, with lots of inflight entertainment, which was great as it was a day flight. Travel agent forgot to tell airline about GF diet but the staff russled up a really nice meal for me. Ever so grateful for that. Would recomend as an airline.","Very helpful staff","2" "2019-09-21T12:34:03-04:00","Desktop","5","review","We had a trip Australia to Switzerland in August. We’ve never flown Singapore airlines before this, and probably would have opted for a different airline, but our trip was booked through a travel agent. But now that we have flown with Singapore Airlines I will in future definitely book any international flights with them. The seats are actually comfortable, and seem to have just a little more leg space than all the other carriers. The staff are meticulous, ground staff and in flight. Their check in process was seamless. With 3 stops on our trip ( including a short flight with another carrier) our luggage all made it to our destination, I am thoroughly impressed with the professionalism, manner, efficiency and ease of travelling with Singapore Airlines.","Comfortable economy flights....Yes!","1" "2019-09-21T06:45:56-04:00","Desktop","4","review","Hi! i only have 2h to do my self transfer at Singapore airlines and I'm nervous that it is not enough time to make my self transfer. Do anyone have experience om how long time it can take approx. I am flying in 7 days and would love if someone helped me with this question. Is it enough time? and should i worry?? Thanks!","2h self transfer enough?","2" "2019-09-21T04:54:13-04:00","Desktop","4","review","Despite small faults I can find with the stow away table that gets stuck and the breakfast pancake that was an overly-sweet soft blob, I emerge from this long flight feeling cared-for and calm. How great is the service of the lovely ladies of Singapore Airlines! They look me in the eye, speak clearly and calmly, even when reminding me to stow my footrest for take-off, promptly remove used cups etc and seem to be there whenever I need them. What an asset they are! While their premium economy seats are not the best I’ve had, the service and the ride on Singapore Air is the best.","Calmly caring and professional","1" "2019-09-21T02:52:40-04:00","Mobile","5","review","Recently flew Milan to Singapore within Singapore Airlines and ( as expected) everything ran like clockwork with exemplary service throughout and excellent cabin service. ( how do they serve such good meals, so hot, in the sky after 5 hours??) we left exactly on time and arrived exactly on time. Highly recommended!","Singapore Airlines - typically awesome","2" "2019-09-21T01:35:13-04:00","Mobile","2","review","A few of the aircrew chit-chatted and laughed loudly non-stop in the galley when the lights were off in the cabin during the red eye flight from Singapore to Tokyo. We couldn't even rest well as result. So much for the acclaimed ""Singapore girls"".","Unprofessional behaviour of staff in the galley","2" "2019-09-21T00:09:47-04:00","Desktop","5","review","Our return flights with Singapore air were exceptional. Once again fantastic service all the way.They also took great care of us, on our return flight that was delayed, due to protests at Hong Kong Airport. Thank you!! I do not want to fly with anyone else and go to extreme measures to fly with Singapore Air to some Destinations, that I know would be quicker and cheaper with other carriers but its Not Singapore Air. Just do yourself a favor and fly with them and you will know what I am talking about. It makes traveling an absolute pleasure. Your holiday begins once you are checking in with them. Thank you for your outstanding Service. Keep it up.","The very best !!!","1" "2019-09-20T22:05:06-04:00","Desktop","5","review","Service of this airline is very good. The food they serve is delicious and hot. There are vegetarian options as well. I like the ambience and interior.","Best Airline To Fly With","1" "2019-09-20T18:27:12-04:00","Mobile","4","review","Flew from Shanghai early September. Lounge at Shanghai Pudong Airport not great. Food is terrible. Upstairs lounge is crowded but downstairs empty because the food lounge is on the upper level. SQ should revert to using the cafeteria. Premium lounge is Guangzhou Beats Air China lounge at Pudong airport hands down. A premium brand like SQ ought to have a lounge or a rest area for its premium travellers befitting of SQ’s image. Food on board also terrible - I ended up with instant noodles on business class and then just plain with no vegetables, which is the least SQ could have done for premium travellers. But as usual crew is professional and service standard excellent n on that count alone, SQ is my preferred airline for the past 25 years or so!","Great service but choice of food not great","2" "2019-09-20T17:35:16-04:00","Mobile","1","review","Buyer Beware.. We booked Singapore Airlines Tickets, and received Flights by Scoot... And that included NO COFFEE, 1 RIDICULOUSLY BAD MEAL, AND A HALF BOTTLE OF Water, in a 10 hour flight. Had I wanted a no frills flight, I would have paid for one. Yet we paid for 2 x Singapore Airlines flights, and only got a Scoot flight with the most ridiculous systems in the sky. Continual requests to see our boarding passes to supply us the worst meal in the sky, and NO BREAD, COFFEE, OR CHOICE. Then being asked for our boarding passes to supply us a blanket, (which was polyester by the way, with their blazen advertising all over it), and having disgusting rude farting old Asian ladies in front of you, continually breaking wind, and making you want to dry reach every half hour.. To add insult to injury this sub 5 foot waking sewer kept reclining her seat to just read something (not sleep), just to annoy us as we happened to be tall enough to see over a children's counter... Absolute worst flight in over 200 flights. DO NOT FLY SINGAPORE UNLESS ITS BEING RUN BY SINGAPORE ITSELF. DO NOT FLY SCOOT.. No TV, No music, No headphones, No blanket, NO TOILET PAPER.. YES NO TOILET PAPER. You have been warned.","When Singapore Airlines becomes Scoot","4" "2019-09-20T17:26:44-04:00","Desktop","3","review","1) Boarded on time and they have a 1-2-1 layout of Business Class seats in the new configuration in the A350-900..I was in K , a window seat. Usual courtesy from stewards. 2) As is my norm, the first thing I do is ask for a set of pajamas ….they don’t have any. I said what,well you used to (i have a set at home ),not now we stopped that. 3) Disappointed, my process is to get myself ready for a good sleep at take off with my earplugs in and eye shades on and pillows and blanket all arranged (as I don’t want to have a 5 course meal served to me at 1.00am) Unfortunately, their new Business Class Seat has a pull-down bed. So after takeoff and the Seatbelt sign went off (20 minutes) I got out of my seat, put the pillows and the blanket in the aisle and tried to flip the back of my seat down to make a bed (couldn’t work how to do that and a steward came to unlatch the seat back). Then resettled myself with pillows and blankets….but the worse thing is that the space for your legs is at a diagonal to the seat on the extreme right (not straight in front of you as is normal ). Well,I found it very uncomfortable and I am only 5”9”,so if you are over 6” ,you would struggle and have to bend your legs for them to fit into this diagonal opening. I managed to get off to sleep with the aid of a pil in a curled up fashion and woke up with an aching back. 4) Then of course I fancied a cup of tea and to read…..but of course you can’t raise the bed, it is fixed flat. So I got out, put the pillows and blanket into the aisle again and attempted to find the latch to release the bed back into a seat (had to call a steward). 5)Having been asleep for a while, I thought I had missed the distribution of the Amenity Kit, as I tend to get dry lips and needed a lip salve stick ,I called a steward. They don’t have them anyhow….what!!…only in First Class. I also tend to use the Hand Lotion…with that the steward disappeared and came back with a large bottle from the Toilet….I said forget it. Singapore Airlines definitely going down market and saving money cutting amenities. 6) They then served the second meal,I ordered Beef Short Ribs (there were 3 ) all dried out ,only ate 1, salad was limp…..all very disappointing. So I survived on Bananas. from the galley. 7) Must say the TV Screen is the biggest I have come across and the system is excellent I am flying back on Singapore Air to LAX on 10/30….not something I am looking forward too. So there you have it…..whomever designed that seat.?????????","Disappointing Experience","3" "2019-09-20T14:38:38-04:00","Desktop","5","review","Still my favourite Airline and the flight and service were excellent,,, BUT the quality of food has dropped, we used to enjoy the meals on Singapore Airlines ,not this trip,,,dont know whether its cost cutting , but the food was awfull,,","Favourite Airline","2" "2019-09-20T06:51:05-04:00","Desktop","3","review","To start off with and lay the context, I must admit that I am a fan of the airlines and every trip I take, I will surely fly with it. Every year, on average, I make 4-5 trips, usually 2 long hual, 1 medium and 1-2 short haul flights. In my most recent flight experience with it, my family and I went to Ho Chi Minh City for a short get-away holiday, the city we will go at least once annually. Instead of using an Airbus A330-300 aircraft as usual, it was actually a Boeing 777-200 aircraft (6th Sep, SQ184). This is one of the older aircraft and the airline already have plans to gradually phase it out in the next 1-2 years. The seating plan was 3-3-3. Seat and legroom was generally ok. The aircraft was very much dated and the inflight-entertainment was also very old (non-touch screen unlike the A350) and very insensitive control too. Loading was slow as well. As for the food, it was average and passable and I remembered my previous trips on the same flight (in December 2018), it was much better and tastier. The food was bland (the fish). For the service, it was great and compliments must be given to the pilots and crew. The flight was smooth and on time. The crew were attentive and courteous and for this, they ""saved"" the day of the flight and it was almost a full flight with many students! Fortunately, this flight was just an hour and 45 mins but I remembered the ""horrific"" flight I took, again in Boeing 777-200, back to Singapoe from Copenhagen in 2017. Imagine with the poor and unresponsive inflight system, it was tough to pull through over 12 hours in the air. However, on our return trip, it was an Airbus A330-300 which was a good relief for us. Although it was a full flight, it was a great experience and arrived much earlier than the scheduled arrival time! I hope my next coming flight with SQ in December will be a good one! Finger crossed.","Old aircraft, average food but consistency good in-flight service!","1" "2019-09-20T02:35:58-04:00","Desktop","5","review","Singapore Airline staff were friendly and the service was good. The plane was on time on the way to Sri Lanka and on the way back as well. The food was good too.","Great Airline to travel with.","1" "2019-09-19T23:29:03-04:00","Desktop","4","review","Great service - as has always been the case. A380 from London to Singapore was excellent - I'm over 6' tall, and the leg room was much better than I had expected. So too the overhead locker space Boeing 777 is not as good, less leg room and feels cramped. Locker space much reduced - only just managed.","great service","1" "2019-09-19T23:16:13-04:00","Desktop","5","review","It was very good trip to use singapore airlines. Flight attendents were very kind and food was good. I want to use that airline again.","Excellent service","1" "2019-09-19T22:13:51-04:00","Mobile","5","review","Long haul flights are never that great, but this was as good as could be. Nice service, pretty good food, a way better selection of movies than air nz had on my preceding flight, and if you wanted an extra snack you needed only to ask. The toilets are surprisingly big and stayed nice for the flight.","Good airline to travel with","2" "2019-09-19T22:12:50-04:00","Desktop","4","review","Still keep up with their standard. On time. Nice to have $20 viucher for shopping at Changi Airport.","Goodas usual","1" "2019-09-19T19:25:41-04:00","Desktop","5","review","Starting to prefer to fly with Singapore Airlines. Their staff always go out of their way to help you, no matter what and always friendly. Planes are always clean, meals are tasty, varied and enjoyable. Entertainment system great standard.","Always professional and friendly","1" "2019-09-19T17:14:42-04:00","Mobile","5","review","Recent flight from Bali to JFK was held up in Frankfurt for 6 hours. We had to use a new plane but the delay meant I would loose my connection to Nashville. After asking in Frankfort for assistant they booked me another flight and an attendant was waiting for me in JFK who helped me to clear imagration and board the connecting flight very prompt. Big thumbs up for that","Delay was handled well","1" "2019-09-19T17:05:09-04:00","Desktop","5","review","The first leg of the journey was quite good as we had an empty seat beside us that we could use to stretch out for comfort. The stewards were very good & plenty of food & beverage were served during the flight. The second leg we didn't have a spare seat to stretch out on but we watched the free movies which made the time go quicker. We did find for the first time in our travelling that we experienced jetlag & after a week & a half we are only getting back to a proper sleep regime","Jetlag","1" "2019-09-19T16:30:53-04:00","Desktop","5","review","I like to fly with Singapore airline as they are one of the best in my eyes. Very courteous staff. excellent amenities. very clean and nothing is too much for the staff to help you with.","Very comfortable flight","1" "2019-09-19T15:32:54-04:00","Mobile","5","review","I couldn’t fault the airline in any aspects of my return trip, ground staff, and, air crew did an amazing job. After leaving my car at Brisbane valet parking, who I must commend as well, the moment I entered the check in area, I was met by friendly, and, helpful Singapore employees, no dramas in the check in procedure. The security check points run so much better now, with the full body scan, and, doing away with the liquid separation fiasco. The custom formalities are a breeze. The new B787 series 10, and, the A350 aircraft both had a good, and, practical set up in business class, the entertainment system is the best I have come across, the food, and, service from the flight crew, of a high standard. It is no wonder that Singapore Airlines get the number one vote for the best airline going around.","The Ultimate Flying Experience","1" "2019-09-19T15:20:59-04:00","Desktop","5","review","As usual, service was great. Loved the food, the drinks (gin and tonic), in flight entertainment. Usually would use SIA as I book early thus cheap. Only thing is that the plane going there was older so more worn. Need a little touch up","Lovvveeee","1" "2019-09-19T14:05:35-04:00","Desktop","5","review","Took suites for the first time with wife. It was to be the most memorable and enjoyable flight. Time seem to zoom past when you are pampered with the finest in service and food/snacks. The staff were truly exceptional! Kudos to SIA - stay on top always!","SIA Suites - Simply Amazing Flight","2" "2019-09-19T10:31:21-04:00","Mobile","2","review","Started from on-line check-in and seat confirmation to luggages check-in at HK Airport Express Terminal at Central, the entire process was smooth. We were flying Boeing 777-200, seats were comfortable and corridors were just fit to walk by with hand carry bags. Service of air attendants was excellent, should worth a rating of 9 to 10. However, quality of food (brunch) was average and actually, we couldn't expect too much! It flew on time and the 4-hr traveling was peaceful and comfortable. It arrived on time. So far, couldn't see any other airlines could perform as well as Singapore Airline 👍","Comfortable Flight","2" "2019-09-19T09:11:22-04:00","Desktop","5","review","Wasn't looking forward to such a long flight but was surprised at the comfort, legroom and space in an economy seat, having been recommended to book premium economy seats for that extra luxury - glad I didn't waste my money! The cabin staff were very polite and attentive and nothing was too much trouble for them. Food was first class with excellent choice and the entertainment programme vast. Wouldn't hesitate to fly with them again on long haul.","Down under","2" "2019-09-19T05:47:27-04:00","Desktop","4","review","We had smooth flights, 3 in fact. First from Brisbane to Singapore with Singapore Airlines; the second leg with Lufthansa from Singapore to Munich, and the last leg with an Italian Airline (something like Delta ...) from Munich to Bruxelles, however, all organised by Singapore Airlines. The flights were good, no problem at all, however, the luggage was damaged. One of the wheels of one of the large suitcases was broken off. And the second luggage had a side support broken off. Reporting the problems at Bruxelles Airport took a long time and the lady did NOT give us the required paperwork. The company to repair our suitcases could not (or was not willing) to fix the problem because of the missing code which was on the paperwork that they did not give us. Our advise is that for long flights where you have multiple stop-overs secure your luggage wheels with many layers of glad-wrap to ensure that anything sticking out from the sides of your luggage is well protected.","Secure your luggage","1" "2019-09-19T03:57:23-04:00","Desktop","5","review","I flew SQ890 from Singapore to Hong Kong on 16 August 2019. I would like to commend your staff Mr Heidizayat & his team, for their remarkable customer service that leaves a fond flying experience which definitely captured my attention and loyalty to your brand. Despite changing three times on the headphone, problems still reflected on the sound output system in my seat. While I was about to gave up enjoying the entertainment, Mr Heidizayat and his team patiently searched from empty seat to seats, tested on the audio system till perfection before guiding me to the new seat. Such patient, thoughtful & laudable customer service should be noted and I hope all you can emulate from Mr Heidizayat & his team. SINGAPORE AIRLINES, you are WORLD BEST!! Keep it up!!","A happy customer","1" "2019-09-19T03:55:17-04:00","Desktop","5","review","Dear Singapore airlines team My name is ferdi I was travelling to Singapore from dubai on 12th august 2019 by Singapore airlines and here i would like to put a review for special crew that is serene tan, she treats me very well, very friendly, and she has good hospitality, she should get promote from the management, i was traveling around the world but this is my first time i use Singapore airlines well i just wanna say Singapore airlines is the best airlines and the best crew ever in the world. Once again thank you serene tan and all the crew see you next journey. Cheers Ferdi","BEST AIRLINES AND BEST CREW IN THE WORLD","3" "2019-09-18T22:17:41-04:00","Desktop","4","review","BLR-SFO being one of the longest usually covered within 22 hrs if direct, was split into BLR-SIN, SIN-HKG, HKG-SFO with the same itinerary for return by the airline, for obvious reasons being an economy ticket, to cover the sistance in almost 35 hours including the breaks of layover. The online booking of tickets does take time with intricate details and mistakes, if one does not have a family name/surname ! It was long but tedious journey and the only saving grace being the excellent service in the aircraft. Food was good but the drinks were rationed. The attitude of the staff was excellent and welcoming. The security and immigration at Hongkong was boring and caused tension, though the number of security checks and immigration checks were indeed disgusting.","A long haul journey Bangalore- SFO","1" "2019-09-18T21:11:39-04:00","Desktop","5","review","It was pleasant, food good, service good, legroom average. Late night flight is little tiring though, the comfort was not compromised.","Good journey","1" "2019-09-18T21:10:54-04:00","Desktop","4","review","Best thing about Singapore airlines is the hot towels provided during the start of the flight which freshens you up. Legroom is pretty average but comfortable. Service is good, meals provided in the flight are pretty good. In flight entertainment options needs to be improved. Most of the apps are not working during the flight.","Pretty good","2" "2019-09-18T19:27:10-04:00","Desktop","5","review","I have been a loyal SQ customer since I moved to Singapore over 25 years ago. In that time, Singapore Airlines has only gotten better year to year. The crew are the best I've ever flown with, helpful, always smiling, organized and relaxed boarding, fantastic media access, wi-fi. great equipment, clean comfortable cabins/seatts, arrival/departures always timely...I can go on and on! Of course there is a bit of premium over other airlines but then there is no apple for apple comparison.","Best Global Airline","2" "2019-09-18T18:09:41-04:00","Desktop","4","review","Seating is comfortable and ambience is good. Service is good but there is lot of confusion between veg and non veg food service.","Flying on the worlds most awarded airlines","2" "2019-09-18T15:53:52-04:00","Mobile","5","review","Business class is well and truly out of my reach and to be honest every time I travel there is a little part of me pining for premium economy but I fall squarely in the economy class category, accepting travel to be at best a bearable necessity to reach my end destination. Cue Singapore Airlines well what a gem, truly friendly service, enough legroom and a more than just acceptable seat comfort and inflight meals. They might be a little more pricey than other airlines but what you get for your money should be the norm and not the exception. I flew on a late night flight, that was fully booked and quickly realized there is nothing average about this airline, the flight crew were top notch, working so effectively that I couldn’t help wondering if this is business as usual or an exceptional crew. In conclusion if you want to treat yourself and like myself have a economy class budget give Singapore Airlines a look as their service and comfort level on the airplane is a solid 10/10.","Exceptional","2" "2019-09-18T15:41:22-04:00","Desktop","2","review","Very disappointed with amount of leg room compared to Air New Zealand who we had flown with from Auckland to Singapore. The food was appalling - I have no idea how they could justify saying it was Premium Economy. If that is the case I dread to think what they served in Economy. The service was not wonderful and the bathrooms were pretty disgusting after a few hours.","Disappointing!","3" "2019-09-18T12:39:06-04:00","Desktop","5","review","The fantastic crew made this flight more enjoyable, very courteous & attentive, despite a full flight they mantained a very high standard","Great Flight & Excellent Crew","3" "2019-09-18T10:56:42-04:00","Desktop","4","review","Singapore Airlines touts itself as the best in the business. This review is based on that benchmark. It was a decent experience in Business Class, but not my best ever. They have a separate entrance for business class. Your ticket is checked as you enter and as you seat. The FA's were helpful smiled. The aircraft was punctual in landing and departing. Check-in was smooth enough. The aircraft was old, with old seats. Although no complaints with them. The food selections were already mentioned in the menu online. It was a decent dish of rice and meat. My flight was during the breakfast times. The airline did not serve any alcohol. This was a drawback. I would expect no time constraints. The in-flight service was friendly and attentive. The bathroom had a lot more amenities like shaving blades, combs etc. I enjoyed my experience. The Airline did its job and was punctual with its timings. The in-flight entertainment has the most selection of movies of any airline, I have flown. There were different languages to choose from too.","Decent experience in Business Class","1" "2019-09-18T04:54:58-04:00","Mobile","3","review","While the in flight staff were very kind and helpful, the plane was freezing. I do not normally feel the cold but the cabin was freezing for the whole trip. I covered myself with a blanket but just could never get warm. The other minus was the ‘quality’ of the vegetarian food. It was bland and tasteless and the bread rolls were stale. I also felt the same on the flights over from Sydney to Singapore and Singapore to Zurich. It is such a shame that this great airline is spoilt by poor food.","Flight from Zurich to Singapore","1" "2019-09-18T03:00:15-04:00","Mobile","4","review","Singapore airlines is always good. Reliable service, timely service and well maintained planes. Overall good ","Very good ","1" "2019-09-17T23:42:26-04:00","Desktop","4","review","Left and arrived on time. Food ok as was the service. Plenty of attention on this12 hr flight. Water and juices being offered at regular intervals. Good entertainment choices. Nice new plane. Great price point for fares.","No issues","2" "2019-09-17T22:46:09-04:00","Desktop","4","review","Great to have another option accross the tasman. An old 777-200 with IFE system that was from a bygone era, very clunky but with a reasonable selection. Ground service in Melbourne was very professional and friendly. Onboard it was the unsmiling service that was most obvious. Plenty of legroom and old comfortable seats so much better than Air NZ and Qantas on this route and the food was a winner as well.","Pleasent flight","1" "2019-09-17T22:41:38-04:00","Mobile","3","review","We have flown with SingaporeAir many times over the years. They have always been a pleasure to fly with, until now. Firstly the Changi airport experience is very good. Other airports could learn a lot from them. Boarding is easy. My first complaint is that they have removed footrests?? On a long flight they are necessary, and because they were there on last flight I didn’t take my portable one. This was a full flight in the a380. In March this exact same flight was a pleasure, the reason we paid the SIA, price. So why the changes? Lights out for most of the flight? Only two meals in 141/2 hours! Food nigh on inedible. No pre meal drink. Crew little in evidence. Regret to say true “cattle class”. We had superior service and meals on the Silk Air flight to Phuket, shades of how Singapore Air used to be. All very disappointing.","Sheer disappointment ","1" "2019-09-17T21:39:46-04:00","Desktop","5","review","After a cruise from Sydney to Southampton, took two flights from London Heathrow airport to Melbourne Australia via Singapore. Both flights were excellent, friendly staff, good entertainment, comfortable seats and good food. Stopover at Singapore for several hours. Overall both good flights on an excellent airline.","Singapore airlines flight from London Heathrow to Melbourne Australia via singapore","1" "2019-09-17T19:30:14-04:00","Desktop","5","review","Well, I would said that they do really gave me an excellent service. A little bit disappointed with the ice cream 😆 usually they give us haagen-dazs, but not this time. I took a picture of the ice cream I got, it's good, but ya, I expect an haagen-dazs that time 😂","Excellent","1" "2019-09-17T19:22:31-04:00","Desktop","4","review","I have traveled with Singapore Airlines with many times and at any of these trips , I have nothing to complain. Unlike of some other airlines, the check in and bording is well organised and hazzle free. The food is reasonable and ok. it is offering latest movies ,tailor made for the flight duration. The cabin crew is very professional and with fine gestures. I wish SA and hope they keep up their good works.","Hazzle free bording and nice flight experence","2" "2019-09-17T18:30:18-04:00","Desktop","4","review","Recently flew 757/900 premium economy from Barcelona to Singapore great service nice comfortable seats , the only thing I would advise to the airline is there is a box under the seat in front of you which sticks out a little to far and impeded on my ankle (I am 5,10”) so this is the only annoying thing , the seat belts actually have airbags in the as well ( just in case!!!!!) food and drinks were all good, plenty of inflight movies we stayed awake the entire flight watching a lot of new releases I can see why SingaporeAir has a very good reputation","Well worth the extra","3" "2019-09-17T16:44:59-04:00","Desktop","5","review","Long way to travel with comfortability and excellent services by flight crews.Breakfast,Lunch,Dinner are provided with good foods and drinks during the travel.Great Airport service for SIA First Class travellers at loungers during my flight to the US sometime back in December 2010.","RB via SIA flight to US in December 2010","1" "2019-09-17T16:11:34-04:00","Mobile","5","review","I recently did a flight on Singapore Air that was without a doubt the best experience I have ever had! Their business class is so fabulous that I preferred being in the air verses on the ground... 16+hrs felt like nothing on this airline. The food, staff and comfort was top notch! I can’t wait to book another trip with them!!! ","Traveling at its finest!!!","2" "2019-09-17T16:00:41-04:00","Desktop","5","review","Quality service from check in at Tullamarine to arrival Changi Airport and continuing onward journey to Milan. All staff were immaculately dressed and were extremely friendly and helpful. The aeroplane was well presented, clean and comfortable. The menu provided a wide variety of choices. There were some strange meal serving times on the overnight leg when it was preferable to be sleeping. I did find the operation of the bed and the comfort not as good as other airlines.","Service","2" "2019-09-17T15:20:04-04:00","Desktop","4","review","I found Singapore Airlines staff to be very friendly and helpful. The seat was also roomy and the Screen was a lot bigger than that of Air NZ so would have been great for a longer flight watching movies etc. I would love the change to try them for a longer trip to gain the full business class benefits. The food was also very good.","Friendly and Spacious","1" "2019-09-17T14:19:59-04:00","Desktop","3","review","I seem to have trouble with food service on airline I dont fly Qantas any more due to lack of service on 3 different flights I had high hopes for Singapore because of there repuation but on this flight we seemed to be in no mans land when it came to meals .We we in 55HJK and the service trolley from the back of the plane served to row 56 while the service trolley from the front of ecenomy serves to row 54. After about 10 'min they relised we were unfed at which time in stead of the 3 options offered we were offered one original and one they had tp heat up for us. I have always only heard good things on SA but our other 3 legs with them on this holliday were not fantastic either. Staff seemed to be minimal and some requests from them never eventuated","Food trouble again","2" "2019-09-17T05:33:21-04:00","Desktop","5","review","It's very hard to be critical of anything when flying with Singapore Airlines. The flight to Singapore & back was very good. Good seating, good food, entertainment top notch & very easy to work. The service was outstanding. Seems to get better every flight which makes the time whiz by. On the other hand Silk Air to & from Da Nang only average at best. Still it is only for under 2 hours so bearable.","Very good as usual","1" "2019-09-17T01:49:07-04:00","Desktop","5","review","Having flown SA before we were looking forward to it again. We flew on SA as part of a codeshare on a Swiss Airlines tickets. I thing that Singapore Airlines have the largest pods of any business class airline we’ve flown. Plenty of nooks and crannies to store your stuff and to stet h out. Food was great, staff attentive. Happy to fly SA at any time.","Reliable and comfortable","2" "2019-09-17T01:16:44-04:00","Desktop","4","review","Still the same class of service and hostapility. Except that personally feels the quality of food serve has dropped since the last trip. Should improve the food quality","Still the best but quality food reduces","2" "2019-09-17T00:55:26-04:00","Desktop","3","review","The service in Economy is less than average - my wife was gluten free so got a one size fits all meal that assumes lactose and sugar intolerant. Some of it was extremely unattractive.","overheated cabin","1" "2019-09-16T22:01:55-04:00","Desktop","5","review","Very happy with Singapore Airlines once again. The condition of the aircraft and service and meals proved by the cabin crew was excellent.Will definitely travel with them again in the future.","Very impressed with Singapore Airlines","1" "2019-09-16T20:54:58-04:00","Mobile","4","review","Just travelled via SQ422 from Singapore to Mumbai. SQ is always a delight to travel with. This is a morning travel. Takes off st 740 from Singapore and arrives Mumbai at 1020 - 1030. You are given breakfast. Veg had idli sambar and some stuffed potatoes. Good filling stuff followed by tea , coffee,masala tea. Nice infotainment as well. Pic below. Safe travels.","SQ422 - Singapore to Mumbai","2" "2019-09-16T18:39:22-04:00","Desktop","3","review","I was told by many people how reliable and fabulous this airline was, so I booked my flights through them. I travelled from Melbourne to Singapore and then Singapore to Melbourne aboard Singapore Airlines. I was bitterly disappointed on my journey home as, despite travelling with my partner, they decided to separate us. Not just a row or two but, 10 rows and a wall separated us. When we mentioned it to the crew in India, the male staff member basically told us it was too bad and we would have to arrange something ourselves once we arrived in Singapore (the 2nd leg of our flight home). Upon arrival in Singapore we were shocked and horrified to find that we would have to speak with the passenger ourselves to sort something out. The airline made an error and we have to sort it out!!! Long story short, we managed to sort it with the fellow traveller but it should never have been left to us to sort. Staff are friendly, food is reasonable and seats are uncomfortable for long haul flights. I would fly Singapore Airlines again but, only if they could ensure me from the get go that when two people are booked together, that they are actually seated together.","Extremely disappointed","1" "2019-09-16T13:39:17-04:00","Mobile","5","review","The service was excellent. Flight was on time, food was excellent, flight attendants very friendly. Highly recommended.","Short holiday.","3" "2019-09-16T09:55:19-04:00","Desktop","1","review","I booked a round trip ticket on Singapore Airlines for my recent dive trip to Indonesia. I chose Singapore and Silk Air as the route was direct with connecting flights and the airline had always been wonderful. What happened???? From my initial check in I feared things had changed. I checked my bags of equipment through to my final destination Manado and was ASSURED my bags would go through. They got delayed somewhere in SIN and I lost 2 days of my prepaid dive trip. After my layover I checked in Singapore en route to Manado and was assured the bags were on the second flight when in fact they were not. I had to spend half a day returning to Manado airport from the resort to pick up my bags, the airline refused delivery to me where I was staying. The plane I flew over on SQ31, a LONG 16+hour flight, was very cramped and uncomfortable.It was easily 1 1/2 hours late in arriving in SIN. The seats in business class are not nearly as spacious and open as they used to be.They are a V shaped angle configuration and your legs when lying flat go into a covered area that is CREEPY. The first class seats, which I tried to upgrade to, looked like the previous Singapore Air Business Class seats , close together and very few in the cabin. My return flight was not much better.The lounge staff at SIN Changi are SO RUDE!!!! No amenity kits are offered and food was minimal and ordinary. I will be traveling more to SIN and need to find another airline to fly on ! So sad.","What happened to this airline????","5" "2019-09-16T06:44:40-04:00","Desktop","1","review","I traveled with my family to Kathmandu past summer round trip by Singapore Airlines for the first time. I did not find anything exceptional as the claim of world's best airlines purported. On my way back to USA, I found my suitcase was broken. I took pictures and claimed for the damage. They refused to pay. I have spent many hours telling them to credit my travel points to United Airlines as they are a member of Star Alliance. I travel a lot and collect points in all airlines in USA. When I travel aboard, then I make sure that I get points credited to my US airlines. Within this vacation, I traveled to South Asia via Thai Airways and got points immediately to United as Thai Airways is also member of Star Alliance. I would fly other airlines ( Qatar, Emirates, China Southern etc ) as I had done in the past to travel to Asia and would recommend everyone to avoid Singapore Airlines.","Non Payment of damaged luggage and credit points of Star Alliance to United Airlines","2" "2019-09-16T00:20:20-04:00","Desktop","3","review","I had been told that Singapore was the best in the world. I didn't think so. I found the seats quite uncomfortable, especially the 3 point harnesses. Food on board was not good (luckily it was only a short flight so it didn't matter). Service was, however, impeccable.","Surprisingly uncomfortable","2" "2019-09-15T22:20:47-04:00","Desktop","4","review","Travelling in economy is always challenging but the staff were helpful although they did look as if they would rather have been anywhere else. I was expecting happy faces but maybe they were just tired. Aside from that, all was as well as could be expected. I do wish airlines could lift their game when it comes to food though. I just can't understand why it has to be so horrid.","Good Service","2" "2019-09-15T21:41:38-04:00","Desktop","4","review","Very comfortable flight, surprisingly good quality meals and plenty of movies to choose from. The flight attendants were very polite at all times and any requests for extra service were met with a smile and prompt delivery","Very comfortable","2" "2019-09-15T21:26:20-04:00","Desktop","5","review","I'm often hesitant about flight times from OR Tambo however although our flight was delayed, the excellent service onboard made up for our initial frustrations. Our special Hindu meal was yummy and the pilots made up for the delays and kept us well-informed about connecting flights from Changi to Kuala Lampur. Awesome Singapore Airlines. I'll be using you frequently.","Traveling to Singapore or Malaysia, use Singapore Airlines","3" "2019-09-15T21:21:08-04:00","Desktop","5","review","Probably my most enjoyable international flight ever! From the moment I got onboard, the hostesses were amazing. I don't believe that they rested between Singapore to Johannesburg. The meals were amazing and the service excellent.","Singapore Air is Awesome","3" "2019-09-15T20:22:21-04:00","Mobile","5","review","Flew Singapore Airlines for the first time. Very pleased with the price and the service. Equal to Qantas economy. Everything included and two meal services. Very happy. ","Pleasant flight ","3" "2019-09-15T19:34:42-04:00","Desktop","4","review","Singapore Airlines are a great carrier. The service was as always great, as were the meals. The biggest problem was the seats. We were on the newer 787 jet, and while it is quieter and has a smoother ride, the seats were really tight and hard (not much padding) and made for a pretty uncomfortable flight.","Great service - Average seats","3" "2019-09-15T17:40:58-04:00","Mobile","5","review","Excellent service. On time. Clean aircraft, great food. Very obliging with seat selection. Cabin staff very mindful of passemger comfort, especially on night flight","Pam Donald","2" "2019-09-15T10:32:45-04:00","Mobile","5","review","I have travelled on many airlines , however this airline is by far the best. The staff are like robots never stop always smiling and helping that was for 10 hours straight . The food was good , thumbs up 👍","Flight back to the uk ","2" "2019-09-15T06:07:12-04:00","Desktop","3","review","There is no complain about customer service. However, menu has not been changed for last 5-7 years. So boring!","Boring menu","2" "2019-09-15T06:02:05-04:00","Mobile","5","review","End of August we came back from Perth, Australia and continued our trip after a stop over of 4 hours in Singapore by Singapore Airlines in a A380. We were stiiting in the last row. The service was excellent. The food was very good. Also the entertainment programm as well as the food. There was enough space for the legs. The seats were comfortable. All went well wirh luggage.","Return flight to Switzerland","3" "2019-09-15T02:22:10-04:00","Desktop","5","review","Very happy with the flight and the crew were very good. Meals were ok and a good variety of food available","good way to travel","1" "2019-09-15T00:53:09-04:00","Desktop","4","review","Singapore Airlines has an excellent reputation, and I have had good experience flying it in the past. On my flights to Bali from HK with stopover in Singapore, overall experience was a bit below my lofty expectations. Sure enough, service is prompt and courteous, and always efficient. Flights were generally on time. However they seemed to like the cabins to be very cold, the entertainment selections were rather bland, and on my return flight from Bali to HK, the gentleman at the check-in counter checked my baggage all the way to HK, not realizing that I have a 1 day stopover in Singapore - he made the very elementary mistake of not asking me what my destination for the day is. Fortunately I caught the mistake, but one of the bags had already gone down the conveyor belt - they had to track down the bag and reroute it (which to their credit was done correctly). The food ranges from mediocre to very bad - one of the meal included the worst tasting mashed potato I have ever had as well as very tough meatballs. But then I realized that they were serving a full meal for a 2 hour flight from Bali to Singapore: many airlines would have served something simpler or even nothing at all. And on the flight from Singapore to Hong Kong we were served moon cakes: a nice touch since it was the day before Mid-Autumn Festival in HK, but the moon cakes tasted pretty bad. So not for lack of trying, but the food left much to be desired. Legroom was good, and overall board experience generally good. Not five stars unfortunately.","A bit below expectations","1" "2019-09-14T23:42:47-04:00","Desktop","5","review","I just don't know how you did it....your SQ girls are always on TURBO mode. I must comment that Ms Yan Ting Lam was all smiles the whole time and eager to go the extra mile tirelessly for all her passengers. Her service was such a stark contrast after 3 weeks of the French's zero service. She just spoiled us! In addition, Ms Chiang Cheng-Pei and Ms Tay Yi Ling also evidently showed enormous passion for their work, which is hard to come by in today's society. Despite the limited resources available in the air, Ms Chiang Cheng-Pei even decorated the tray of mints very beautifully for us. Please find attached photo. Another pleasurable surprise! Even if they switch off that Turbo mode for a while, we wouldn't mind!!","SQ staffs on TURBO mode the whole time!","2" "2019-09-14T20:15:42-04:00","Desktop","5","review","A relatively short trip for a few weeks in Singapore. Excellent service as always. Food better than in business in more than a few competitors","Always vg","2" "2019-09-14T18:46:25-04:00","Desktop","4","review","Boarding is in group and the group number is printed on the boarding pass. It is orderly, smooth and efficient! The in-flight entertainment is great, catalogue is online, selection can be saved as favourite. It made the journey pleasent.","Great experience","2" "2019-09-14T16:08:52-04:00","Desktop","5","review","Only travel on two airlines and this is my favourite. Travelled to London in economy and returned in Premium Economy. The difference in legroom and seat width is worth the extra money believe me. The cabin crew are terrific they are cheerful and efficient, meals are served with a smile and all drinks are catered for. This airline is a favoured one and the inflight entertainment is first class.","An excellent airline","3" "2019-09-14T14:22:24-04:00","Desktop","5","review","Without a doubt the best airlines in the air. The service was 10/10 the crew was so professional and friendly. Nothing was a problem and there was heaps of space The food and drinks was great","The best service crew in the world.","2" "2019-09-14T14:05:53-04:00","Desktop","5","review","There is a reason why Singapore airlines is #1. Comfortable seats with both a leg and foot rest. Bigger screen with nice headphones Amazing cabin crew (friendly and accommodating always with a smile). Clean and quiet cabin. Good food. If its within your budget, I would recommend flying Singapore airlines premium economy.","5-Star","3" "2019-09-14T13:06:19-04:00","Desktop","4","review","A very comfy travel in Premium Economy at a vert reasonable price (compared to Local International Carriers). Service was excellent and food of good quality. Have traveled Business Class before but value for money it is worth the change to Premium Economy. Will definitely fly this class again.","Premium Travel at Reasonable price","1" "2019-09-14T12:08:23-04:00","Desktop","2","review","We flew Singapore Airlines because of their excellent reputation. Singapore/London/Barcelona/Singapore/Auckland Service was good but in all 3 flights the cabin was TOO cold. Seated in row55 had constant wind blowing at my head and feet. Enough to flap the paper I was holding. I had plenty of clothes on but had to use my polar jacket with hood and 2 blankets!! Asked for temps to be adjusted no success. We were both ill on arrival in London. Moved further forward on future flights. It is definitely warmer the closer to the front of the plane, we checked and saw passengers looking very cold and uncomfortable, the further back. Sorry Singapore Airlines will not fly you again.","CABINS ABSOLUTELY FREEZING!","1" "2019-09-14T09:57:17-04:00","Mobile","5","review","Can’t really say anything negative for this airline. Good quality airplane food plus inflight entertainment and free drinks. Would definitely recommend this airline ","Great airline","1" "2019-09-14T07:12:23-04:00","Desktop","4","review","Staff were very friendly and convenient to early-check in. The meal bibimbap was a bit cold and the blanket seemed a bit old. I think it's a decent airline for the price.","Very Good","2" "2019-09-14T00:46:00-04:00","Desktop","5","review","We flew in the new A380 1st class with the two suites turned into a full size double bed. It is nothing short of magnificent and there is nothing to improve. Singapore Airlines have always been superb, this new cabin layout makes then the world number one again. I tend not to eat that much on planes now but the selection was great, the wine list superb and the service was pure SQ!","Absolute best flight ever!","1" "2019-09-14T00:37:30-04:00","Desktop","5","review","Having flown business class with a few carriers this was my first trip to Southeast Asia so I decided to fly Singapore Airlines. Best decision ever. If you can afford it, fly their business class. Boarding is organized and quick and the plane was super clean with tons of room, doesn't feel cramped at all. The business class pods have ample space while sitting, the roomy flat bed layout and my favorite was the huge TV screen (with a large assortment of movies to watch). The meals are tasty and the staff are super nice and accommodating. The food and drinks are great too. We caught the non-stop red-eye out of Los Angeles to Singapore which was also a smart decision, as it seemed most of the passengers slept for most of the 16 hour journey--it made the trip incredibly bearable and we were able to hit the ground running when we landed at our final destination in Bali.","Best Business Class Experience Yet!","2" "2019-09-14T00:08:41-04:00","Desktop","5","review","this is one of the best airlines i have ever flown with, the clean cabins, the truly amazing service and excellent food, the seats felt bigger than usual, i can not fault them have travelled with them on a couple of occassions","no comparison","2" "2019-09-13T23:58:02-04:00","Desktop","5","review","I have had several flights with SA, and ALWAYS the service is Top notch....my trip from Singapore to Sydney, and from Sydney to London was my 2 BEST over all....","The all over BEST airline","2" "2019-09-13T22:24:32-04:00","Mobile","5","review","We have never been disappointed with Singapore Airlines & where possible will always fly with them. The crew were lovely friendly and efficient. The flight was on time, plane was very clean, food very good & up to date movies, They have the best airline lounge by far.","Fantastic Service as Usual","1" "2019-09-13T19:42:27-04:00","Desktop","4","review","Very good, helpful staff. It Helps to start and to return directly to Canberra. The food was not as interesting as on previous flights.","To Europe and back","1" "2019-09-13T19:06:29-04:00","Mobile","5","review","World-class service and very service oriented. Attentive to passengers especially those with young children. Highly recommended!","Great Service","1" "2019-09-13T18:01:30-04:00","Desktop","5","review","Just a very good airline.Clean always providing good sevice food and drinks were great no problems very helpful","The flight attendants were fantastic they couldn't do enough for u","1" "2019-09-13T17:54:23-04:00","Desktop","5","review","Flying on SQ from Singapore to Perth was a breeze. The seats were comfortable. I was impressed by the little touches to enhance the comfort of travelers. On the seatback in front of me was a small pocket in which I could put my glasses. I always have trouble finding a place to put my glasses when I fly with other airlines. SQ's attention to detail and little touches enhance my flying experience. Kudos to SQ.","Very comfortable flight","2" "2019-09-13T17:21:55-04:00","Desktop","5","review","As usual top notch service provided by the SQ team, Yes i do agree the prices might be much more expensive and at times can cover a business class seat on other carriers, but its really worth it when it comes to the experience of service and the air craft safety Depends on which flight you are on, most of the internal furnishings are well maintained and usually glitch free. entertainment on board are usually with the trends of the movies in much recent releases. Generally just sit back and enjoy the flight","Eager to Please with a high level of standard of service","2" "2019-09-13T16:58:14-04:00","Mobile","5","review","The flight was really enjoyable The aircraft is on point Foos tastes good Always give the best service 😍","Always have a pleasure journey with SQ","3" "2019-09-13T15:48:19-04:00","Desktop","5","review","Very comfortable flights boith ways. Premieum Economy seats comfortable and ample leg room. Flight staff excellent. Food was typical airline food and reasonably good.","Seven nighs holiday in Sentosa Singapore.","1" "2019-09-13T14:51:29-04:00","Desktop","4","review","Did prebook extra leg room seats at a cost but necessary for over 6 footers for such a long distance. Cabin crew attentive and service and food good.","Pretty comfortable long haul flight","1" "2019-09-13T14:46:00-04:00","Mobile","4","review","We travelled on the A380 to Singapore. The flight was comfortable as it has a bit more leg room than budget airlines. The return flight was not as comfortable as the seat cannot be reclined properly. I provided feedback after my trip but to SIA credit, they responded to me. Their on flight food was ok, not great. I travelled on many airlines before and most do not have good food in economy class unless you are in first class. You get what you pay for which is fair enough","Flying SIA","1" "2019-09-13T14:41:26-04:00","Desktop","5","review","Plane itself was clean and tidy. Staff were very polite and helpful. Bathrooms are cleaned regularly throughout the flight. Food was pretty good. But because I get nausea with my flying, I tend to eat very little. Landing and take off was an absolute dream. I am normally very nervous, so rough take offs/landings tend to make to edgy. But as always, very smooth take offs/landings. I am 5'2 and my husband is 6'0 - so leg room for me in economy is not a problem and I can generally sleep anywhere. But my husband does struggle to get comfortable due to his height and he is very broad in the the shoulders/chest. I would recommend upgrading to get more room on a long haul flight. We did choose to pay for extra leg room, on a flight returning home. But was not worth the money. My husband would rather less leg room and have the window to lean against and sleep. But this is all personal preference. I ofter choose SA, and will continue to do so in the future.","Great as always","2" "2019-09-13T14:28:49-04:00","Desktop","5","review","Excellent service and very comfortable on A350 900 plane very clean and good movies on the flight Crew very good giving water keeping us hydrated","Happy Holiday","2" "2019-09-13T14:18:09-04:00","Mobile","5","review","Singapores Changi Airport has won world's best airport every year since 2013 so it stands to reason that Singapore Air should follow suit, and it does! Traveling with a couple of crazy kids means we're seated far from the pointy end of the plane, we got to choose our seats, economy on the Boeing 777 being 3, 3, and 3 we decided on 4 seats in the middle row 2 in front and 2 behind, if you know what I mean...The flight wasn't too busy so we had an empty seat next to us in both rows which makes having a bit of a sleep sooooo much easier! Singapore Air has the usual pillow and blanket, they also have a bag of goodies for the kids and even cocktails, yes I said cocktails, for the weary parents! The staff on board are great and love having a chat with the children. Now let's talk airline food, usually yuk right? On Singapore Airlines we ate all our meals, even the kids ate theirs! I have flown on most airlines in my thirty five years of travel and Singapore Airlines is my first choice, they can't be beaten!","Singapore Air number one in the air!","1" "2019-09-13T13:11:46-04:00","Desktop","3","review","The staff were extremely attentive, plane was clean, seats uncomfortable and the children wouldn’t eat anything. The seat issue is obviously not limited to Singapore airlines but all airlines when flying economy but it wouldn’t be hard to have some simple food options for children. The food from an adult perspective was bland and after our first flight from Sydney we preferred to eat in airports prior to boarding.","Staff were very gracious, food was abysmal","2" "2019-09-13T11:53:57-04:00","Desktop","5","review","This airline provides an excellent customer service, however, the legroom is as any other airline. The best part of it was the service from the entire crew, in special from flight attendants.","An exciting flight","1" "2019-09-13T11:42:34-04:00","Desktop","5","review","Does economy get any better than this? Excellent modern plane, a brilliant selection of IFE and plenty to eat. Ok it's food from a plane ""microwave"" in a little plastic carton, but you have to be realistic about what you will get! Our plane was delayed and we missed out connection, but they were brilliant at rebooking us. They brought our young son's meal before starting the main meal service, but were kind enough to bring his older brother's early too.","As good as we hoped they would be","1" "2019-09-13T07:38:11-04:00","Mobile","5","review","The flight was on time and staff extremely helpful.. Seats comfortable. Plane was clean.. I loved the food.. Very fresh and great choice.. Cabin crew were so helpful..","America","1" "2019-09-13T07:37:10-04:00","Desktop","3","review","My trip started in New Delhi where my 2 checked bags where checked in all the way to Johannesburg. I arrive in Singapore where I have to get a boarding pass. Cathway Pacific couldn't print it for me. I go to the transfer desk and show the lady my passport, and ticket information from Cathway Pacific. She informes me that I need to pay for one of my bags, the ones that are already checked all the way to Johannesburg. Not wanting to argue I say sure and pull out my credit card. She then informs me it has to be cash. 150 US dollars, well I don't have 150 cash on me. When I travel I use credit and carry very little cash on me. So she tells me to go to an atm, or go out and clear customs and security. Which is a real hassle in of its self. So I leave and clear customs, and security go all the way out to the ticket counter. I arrive and hand the lady my passport and Cathway Pacific paper work just like at the transfer desk. The lady asks me if I have 2 bags, I reply yes ma'am and she prints my boarding pass. Just like that no mention whatsoever about a fee. The fact that this lady wanted cash and only cash makes me think she is scamming customers who fly with Singapore airlines. So be warned if you are transferring through Singapore.","They are running some kind of scam in the airport","1" "2019-09-13T05:03:15-04:00","Desktop","3","review","After hearing so much about Singapore Airlines, I was so looking forward to the flight (especially the meal). I found the attendants to be ok, not overly gracious. The meals were ordinary, pide as a snack was sourced from vendor (& curry puff from Singapore to Sydney also sourced from a vendor) and it was lacking in flavour. I had heard about the wonderful meals even in Economy but...disappointing! Overall an average experience sad to say.","Underwhelmed!","1" "2019-09-13T04:42:58-04:00","Mobile","4","review","The service was really good on both flights. The luggage policy is very user friendly. Would fly with them again. The meals could be a little bit approved, but the main course was always tasty and you could get drinks every time you want. ","One of the best airlines","2" "2019-09-13T03:53:35-04:00","Desktop","4","review","Very comfortable, good service, good inflight entertainment. However, pre booked mill in all the sectors were just repetitive.","Good airline to fly","1" "2019-09-13T03:23:22-04:00","Desktop","5","review","The onboard experience on Singapore Airlines was good no doubt, they need to improve the ground service and their lounge are not that great. Not much of choice of programmes on the inflight cinema or music. Krisflyer not good as it cost more money to redeem flights or redeem using their duty free. I would not recommend membership as the blackout dates are so much that you need to use most of your miles to fly economy class and also pay fees and charges when redeeming and I found the cheap tickets to work out better than redemption.","The flight was really pleasant and the crew was friendly as usual","2" "2019-09-13T01:24:56-04:00","Desktop","5","review","This has got to be the best in flight experience that I have ever experienced in my 26 year life time. Complimentary hot towels, alcohol, soft drinks, pillows, blanket were a very nice touch. The in flight complimentary breakfast and dinner was pure quality, considering being on a plane. The inflight entertainment system was beyond expectation with a wide range of latest 2019 movies, tv shows, music to choose from. The plane crew were very presentable, and gave me and my wife top class customer service. I was very excited to fly with Singapore Airlines, after researching that they were the top in the world for economy class. My expectations were certainly met on all occasions. Me and my wife flew with Singapore Airlines from London Heathrow to Singapore Changi Airport, and then to Denpasar, Bali and then back the same route. Was a fantastic experience. I would definitely fly with them again and I will be recommending this airline to everyone I know!","Just AMAZING!","4" "2019-09-13T00:52:49-04:00","Desktop","5","review","i travelled from Australia to Delhi . the flight was delayed by more than 6 hours. But the new flight was good the arrangements made by the Airline staff at Singapore were great . they even compensated for the delay and in the new connecting flight upgraded to premium economy. overall a good experience, irrespective of the fact that we were too tired after delays and long halts. The flight that was supposed to reach in 15 hours reached in 29 hours,","Superb Airlines","1" "2019-09-13T00:08:16-04:00","Desktop","5","review","Wednesday 4th September and we were flying to Singapore on board Singapore Airlines flight SQ305, due to depart from London Heathrow at 09.25. We were due to land in Singapore at 05.30, it is 7 hours ahead of the UK. A scheduled flying time of 13 hours and 5 minutes The aircraft pushed back from the stand at 9.25, which was right on time and we were airborne by 09.45. This was the first leg of our journey as we were then transferring to another Singapore Airlines flight to Bali. There was an announcement that the flying time would be 12 hours and 13 minutes, almost an hour shorter than scheduled, good news. Due to the length of the flight we upgraded our seats to premium economy, the additional cost was well worth it for the additional space and comfort on such a long flight. A medium sized pillow, blanket and earphones were provided on the seat. Other items such as dental kits, eyemasks and combs were available on request. The drinks trolley passed through the cabin and there were a variety of drinks on offer including a selection of wines, cocktails, champagne, beers and soft drinks. The main meal offered a choice of lemon thyme marinated chicken with vegetables, fish with black pepper sauce and rice or a spiced mutton dish with lemon lentils. We went with the chicken option which was very tasty, better that the average airline food. Throughout the flight the Cabin Crew passed through the cabin offering glasses of water or fruit juices. There were a variety of snacks available from the galley, vegetarian or savoury sandwiches, snacks, crisps and fruit. Drinks were also available from the galley or by using the call button. With 6 hours to go another meal was served, there was a choice of fish curry and rice, beef hamburger, mash & vegetables or chichen with egg noodles. We did not bother with this service as we were not hungry and it seemed very close to the previous one. With 90 minutes to go we were offerecd a snack choice of a chocolate bar, packet of crisps or a chicken wrap, we opted for the wrap which was very tasty. We landed at 05.05, which was 25 minutes earlier than planned. We did manage to sleep for part of the flight and we arrived in Singapore rather refreshed despite the length of the the flight. We had a 3 hour stop over in Singapore before we departed on the next leg of the journey to Bali. The Cabin Crew were extremely attentive and charming The length of the journey was 11,235 kilometers and the aircraft was B777 300ER","Long flight, top service and landed early","1" "2019-09-12T22:39:04-04:00","Mobile","4","review","I have been flying frequently with Singapore airline. Their flight attendants are always very courteous and friendly. Flight often departs on time. Hope they continue to keep up with the good service on board.","Great service in Singapore Airline","1" "2019-09-12T19:55:59-04:00","Mobile","1","review","Upcoming trip, flying with Singapore Airlines with my fiancé for our wedding. We purchased an extra seat to block the entire row for ourselves in the forward zone. There was an equipment change, after calling in we found that Singapore Airlines assigned the extra seat to the row behind. It took over a week and no proactive communication for the matter to be fixed properly including many hours on the phone where Singapore Airlines failed to call back 4 times (despite agreeing in writing to call at agreed times which I had planned for). I had to ask to be compensated for time spent, frustration, stress, an overall lack of care and at times sheer rudeness of the staff I interacted with - Singapore Airlines did not offer (or recognise?) to recover their failings at this stage. After more missed call backs I was offered a $100 voucher, I refused and at this point the staff I was talking to agreed it was wrong to make such a small offer of compensation and bluntly asked “what do you want”. Tired of dealing with Singapore Airlines customer service on the phone I asked for air miles hoping I wouldn’t have to wait so Long for this to be actioned, too much time had already been spent; in hindsight this isn’t satisfactory and with your reputation you ought to handle these situations and take matters of compensation more seriously when you have multiple failings and could have ruined what is supposed to be a special trip. Based on my experience, purchasing an extra seat is a risky endeavour with Singapore Airlines and having to liaise with their service center over the phone and email has been the worst experience of dealing with any airline. This could be a much longer post given the many failings. But I just want Singapore Airlines and anyone looking at a similar booking to know that this is how you could be treated - even if you are loyal to the brand (like me). And based on my experience, if you expect or request to be compensated, prepare to be mistreated and have your time wasted, it does not seem to be taken seriously. Your onboard service remains the best across all classes - but anyone loyal to Singapore airlines (like me) would likely expect so much more from you on the ground also and shouldn’t go through what I did. I still have flights booked with you, you can do better. Please restore my confidence and please improve.","Wedding trip - booking an extra seat and dealing with customer service ","4" "2019-09-12T19:16:07-04:00","Desktop","3","review","Flew from Manchester Terminal 2 with SQ Business Class, we have Lounge facilities, which is very disappointing : Aspire Lounge. Our Flight around 11.40 in the morning, so the breakfast food still on the buffet counter,.. everyhting is dirty, the cups for tea and coffee are not clean, the food, the baked beans dry up, .. everything looks so awfull, all the tables not been clean properly...the interior is very sad. , can't believe Singapore Airlines using this Aspire Lounge as their business lounge. Lounge in Singapore changi Airport was awesome, the food always new, a lot of different choice of food and beverage..everything spot on.","Disappointed Business Lounge Aspire","1" "2019-09-12T19:01:24-04:00","Mobile","4","review","I would say flight is excellent and support in case of an emergency cancellation or reimbursement for Baggage misplaced excellent... Only food especially for vegetarian is horrible....","Family trip","1" "2019-09-12T18:43:18-04:00","Desktop","3","review","Flying internationally several times a year I use the option of direct flights in and out of Canberra wherever possible (Qatar to Doha, Singapore Airlines to Korea via Singapore). On the return flight we landed at Canberra at 10.16pm and I was home by 10.45 pm. The connection at Singapore is not that seamless (no Singapore Airlines lounge in Terminal 1 but other lounges admit you on Diners card) and no trains to Terminal 3 from Terminal 2 at 4.30 a.m. which we weren't advised about) so I walked to Terminal 3 via Terminal 1 - about 30 minutes.","For Canberra travellers","2" "2019-09-12T18:38:17-04:00","Desktop","4","review","The flight was relatively uneventful but my wife and I did notice that the legroom was much smaller than any other Singapore flight we've ever been on. It was perhaps an older aircraft they are yet to replace but still...not the most comfortable 7 hours.","A bit cramped","2" "2019-09-12T18:19:10-04:00","Desktop","5","review","Welcomed on board with a smile. At my seat I was offered assistance with putting my carry on bags in the overhead locker and offered a beverage. The seats are spacious and comfortable...the choice of viewing on the consoles are varied, offering new releases and classic movies and TV. Like wise with music... The crew were attentive through out the flight, regularly offering water and other beverages. Food options were very good, fresh and delicious meals, served with good quality range of wines. I would definitely fly with Singapore Airlines again...","Excellent Friendly service","1" "2019-09-12T18:05:36-04:00","Desktop","5","review","We travel long haul each year. We have used Emirates Etihad and This year the first time with Singapore. It has been the best although the other a two were ok. The service was impeccable with more staff than the other %two. Very attentative to supplying drinks. Seats were comfy and enough room. The in flight entertainment was not as good as Emirates though it was adequate. In all the flight via Singapore rather than Dubai was shorter. The airport at Singapore is great although we had to change terminals via the flight link train. Couldn’t fault it.","Great Service","1" "2019-09-12T12:50:57-04:00","Desktop","2","review","I have travelled to Thailand 2 times with Singapore Airways and they were crap both times. Sure the plane to Singapore was OK, but the flight itself was not good - and the connecting plan to Bangkok was crap - both times. The service and food was very ordinary and the service was 'absent'. There are many more things that were bad, but suffice to say that in future we will stick with Qantas and Thai Airways. We travel to Thailand every 6 months and decided to try Singapore Airways - mistake !! They are cheap for a reason - look beyond the new big plane on one leg - the whole experience was awful. AND on the last flight we met a lady who travelled from UK to NZ every 6 months (daughter and grandkids). She was returning to UK and had decided to try Singapore Airways because they had big new planes and were cheaper. Never again for her - they completely stuffed up her flight times and seats - 1 plane was delayed and another was cancelled. She was not impressed with food or service. She said it takes more than well dressed good looking stewardesses to make a good airline. Singapore Airways are all looks and no substance. One off newbies might be easily impressed, but it is the planning and organising that makes the difference when flying long haul legs. Not recommended.","Massively over-rated - Marketing lies","1" "2019-09-12T05:23:26-04:00","Mobile","4","review","From the check throughout the flight all went well. Flight on time, nice aircraft B787, clean and modern cabin. Good in flight entertainment with hundreds of movies, series etc Comfortable seat for a 4 hour flight. Yet improvement is required on the quality of the food being served. Good attitude and caring attitude from the crew.","Reliable airline ","1" "2019-09-12T03:50:46-04:00","Mobile","5","review","The second trip this year, last one flying British Airways. The BA business class has a strange seat configuration where you can still have to climb over somebody to get out of your seat if you’re in the middle or near a window. Singapore configuration on the A350 was everybody had an aisle, and the seats were quite comfortable. An excellent range of movies and food, and of course the staff were wonderful, helpful without being intrusive.","Excellent service","2" "2019-09-12T03:45:53-04:00","Desktop","5","review","Brilliant all the way... starting from airport lounge to seating to flight attendants the whole trip was great with no negatives.","Great flight as always","2" "2019-09-12T02:33:22-04:00","Desktop","5","review","Love travelling with Singapore Airlines. The staff are friendly, the food is great and we have entertainment. Thank you Singapore Airlines","Enjoyable Trip","2" "2019-09-12T01:19:21-04:00","Desktop","5","review","We have always be happy to be flying with Singapore Airlines and this time was no different. We are glad the facilities on board had been upgraded with we really have no complaints - only accolades.","Our Preferred Airline","2" "2019-09-12T00:48:17-04:00","Desktop","5","review","Always a pleasure traveling Singapore airlines. Comfort comes first for us and this airline always delivers it. Delicious food and a lot of options are available to suit families dietary requirements. Good hospitality and the Info/Entertainment system keeps updating every other year I travel in this airline which is a plus. Fresh fruits and other snacks/drinks are available upon requests anytime during the flight, which is very convenient. As we fly long hours of 10 hours and more, we get served two big meals. In-between the meals the movies/music would keep the travelers entertained and won't feel bored. Headphone jackets do not need a converter which is an added advantage. Some flights do come with USB outlets for charging devices and Wifi for an extra fee.","Always a pleasure","1" "2019-09-12T00:12:58-04:00","Mobile","1","review","I booked a flight from Hong Kong bound to Singapore, 3 weeks before the flight date. September 6, 2019 I was at Hong Kong International Airport and as I went to the check in counter of Singapore Airlines, they told me that it was cancelled. It’s quiet bizarre, since 2 days before the flight they sent me an online check in noticed. Their reason was the bank did not authorized the charge, however it is in contrast to what the bank is saying the moment I called them on the date I am at the airport. I checked the booking confirmation on their website again, the status of the flight is still confirmed and the crew wants me to pay it AGAIN. What a horrible experience. pfft!","Flight Confirmation Error","2" "2019-09-12T00:03:49-04:00","Mobile","5","review","Great airline for a long flight. We flew from Melb > Singapore with a short stop and then Singapore > London. Seats were good, in flight entertainment was good, airline staff were great & food options were fantastic! Singapore airport is also great for a stop!","Great long haul flight","1" "2019-09-11T23:09:20-04:00","Desktop","5","review","It was a long flight but sets were comfortable and the food was good. Staff were very friendly. We booked extra legroom seats and had loads of room to stretch. The planes ran on time. We returned from London to Melbourne and treated the same except my TV would not work and the airline gave me a 75 euros credit to use as compensation.","long haul","1" "2019-09-11T21:40:04-04:00","Desktop","4","review","Boarding handled OK. Small champagne offered on being seated (seat 18F). Second glass equally small and really insufficiently chilled - nuts, also served, were warm and fine. Meals were less than hot and one, the lamb meatballs, were served with what was referred to as 'toasted crostata' which were large chunks of bread which were soggy and not crisp, as they should be. I realise that preparing food at 35,000 feet is no easy task but expected better. On a positive note, the seats are fine and well designed with plenty of storage room and quite comfortable. The crew was also attentive and helpful. A not unpleasant experience by any means but I expected a bit more. Now if we could combine Air New Zealand's food with Singapore Airlines seating we would have a winner!","Disappointing food","2" "2019-09-11T19:21:20-04:00","Desktop","4","review","Singapore airline have flow many times, staff are excellent, food is good without being spectacular, seats and bed in business are getting out dated compared to some other airlines. Can bed you down too long, would like to see free wifi","Long haul","2" "2019-09-11T18:13:36-04:00","Desktop","1","review","i wonder why other nationalities were given and rendered more special treatments than me - I am a Filipino, the cabin crew didn't even dare to ask me if i wanted a drink","coz i am a Filipino?","7" "2019-09-11T17:02:33-04:00","Desktop","5","review","Overall the service was very good. The in flight meal was acceptable (better than average actually) and entertainment system was up to date though would have like a bit more Asian selection. Unfortunately on my return leg with newer 777ER, the control console was not working perfectly (some of the controller buttons were not working). But other than that, would gladly fly with them again.","Would fly with them again","1" "2019-09-11T16:06:53-04:00","Desktop","5","review","Great service by attentive crew. The cabin crew was very attentive, and constantly checking to see that we were comfortable and keeping us hydrated with drinks, and endless flow of snacks between the main meals.","Comfortable flight & great service","2" "2019-09-11T10:51:43-04:00","Desktop","5","review","Once again had the most relaxing flight possible ,, always service with a smile ,,, up to date movies at hand ,,, landed feeling ready for the adventure ahead ,,,","Joyful flight","2" "2019-09-11T09:35:06-04:00","Desktop","5","review","This airline knows how to look after their travelers. Check in was easy, the lounge was well set out and staff very pleasant and helpful. The staff on the flights from Brisbane to Singapore and Singapore to London were just fantastic. Very comfortable flight, no jet lag when arriving at Heathrow allowed us to hit the ground running for our holiday in the UK","UK trip 2019","2" "2019-09-11T07:31:21-04:00","Desktop","4","review","All flights are much the same, but with a slightly different flavour. In flight meals ok and film choice pretty mundane. The crew were beautiful and charming. Connection in Singapore was a bit too tight and meant running through the terminal as well as a monorail ride. Not much to choose between airlines.","Smooth flight","2" "2019-09-11T07:20:59-04:00","Desktop","5","review","We opted to fly Singapore Airlines because of its long-standing positive reputation. We opted for premium economy this time. The cabin configuration was 2-4-2, so we chose the 2 seats (one on the aisle and one window). The seats were very comfortable and reclined to a good degree like your best recliner - good enough to feel like you're lying down, but not bed-flat like in first class. There was a personal light at the head of the seat, comfortable earphones, good armrest space for each passenger, and plenty of legroom to spare even for someone 6'2"" tall. Even with the seats in front of us reclined, we didn't feel cramped. As part of the premium economy service, we could pre-order our meals online, which was great because we got our meals at the very start when meal service began. Service was attentive, food & snacks were sufficient, entertainment came in multiple languages, overall - recommended.","Extra legroom a good choice","2" "2019-09-11T06:26:27-04:00","Desktop","5","review","Biggest priority, we are tall and were unable to get the exit seats, but even though our flight was sixteen hours plus, we were comfortable with enough leg space!! The staff was very friendly, professional and helpful to all passengers. The food was good and more than enough. Toilets always kept clean and stocked with supplies. They do however only provide on request a purse with eye patch, socks and toothbrush and paste. But the latter and combs were supplied in the toilets, watch out for that. Then I will recommend a long enough stop over in Singapore so that you can do the free city tour, or go on your own, everything is very user friendly, easy to draw money, buy Metro ticket etc.","Highly recommended","1" "2019-09-11T06:22:45-04:00","Desktop","5","review","I booked my family of four (2 adults, 2 kids) on SQ using KF miles. So in the end I only had to pay $200+ in cash. It would have cost me $300+ if I did book us on low cost carriers so it wouldn't have made sense to do that. I won't talk about my self-service check in experience as that always irritates me so I'll jump straight to the flight. Boarding was a breeze as it was an A350-900 which was <50% full. So the kids were happy with the space and so was I. The plane was new and clean and all the equipment was in working order. The highlight for me was when we were about to land in KUL, the steward not only asked us politely to lower the arm rest but also took the trouble to explain why we had to do it. I was appreciative of his patience as most of the time we are just ordered to lower the arm rests in the tone of a prison warden telling his inmates to do it. So thank you SQ. You have certainly hired the right steward for this job.","A short relaxing flight","2" "2019-09-11T06:06:32-04:00","Desktop","5","review","This is first time I took Singapore Airline, which was well organized. For boarding the airline divided people into several groups. This avoided crowded stiuation.","Excellent Airline","1" "2019-09-11T05:27:03-04:00","Mobile","3","review","Hi, singapore airlines voted one of the best is a little hyped , but over all performance not so bad.while flying back from San Francisco,the flt was clean, staff quite efficient and on the first leg , food was delicious Leg 2 ,very ordinary food and the staff efficiency dipped a little Last leg the quality of the food deteriorated so much that i just cld not eat But the thing that i found not very nice is that betn meals they don’t offer anything.if you want a snack u have to ask, want coffee ask.this asking everytime left me a little perturbes The announcements for the windows to be kept open while take off and landing confused many. The announcement says draw up the window frames,its not clear","The best with the most average food","1" "2019-09-11T04:46:57-04:00","Desktop","4","review","Having read and heard good reviews - i was very happy with the staff, the meals the aeroplane and the overall experience. I would love to fly with them again!","Enjoyable flight and service","2" "2019-09-11T04:37:22-04:00","Desktop","4","review","Good airline, good service, great airport in Singapore and well maintained aircraft. The food was average and cabin temperature far too cold.","Good airline","1" "2019-09-11T02:00:23-04:00","Desktop","5","review","Singapore air line is very expensive compare to other airlines. But, very reliable and problem free than other airlines. It is worth for money.","Very excellent services and prompt","1" "2019-09-11T00:50:02-04:00","Desktop","5","review","We so love flying Singapore, they are warm, efficient, professional and make you feel so very welcome. Happy to fly with them always.","The most courteous, helpful and professional airline in the world.","2" "2019-09-11T00:40:23-04:00","Desktop","5","review","Canberra Airport is just 20 minutes from home and the convenience of flying with Singapore Airlines direct to Singapore is just too good and the fact that they provide a late night departure is a bonus. Their in flight service is in keeping with their overall high Global standing in the industry and when you fly with them or their partner Airlines you are assured of a high level of attention. From Changi Airport I can connect with my flight of choice to my ultimate destination which at this time was Koh Samui Thailand. I also Rate their customer service very highly when I needed to make changes to my Flight schedules.","My Airline of Choice","1" "2019-09-11T00:29:01-04:00","Desktop","1","review","I think I must be in the wrong film. I have travelled the world business class with BA, Lufthansa, Swiss, Iberian, American and probably others I have forgotten. In the old days you we re given the great old cradle chair to sit in then some bright spark had the idea to introduce a bed! A seat that reclined totally flat. That meant 10+ hour flights to far flung places were no longer torture. Great! I read and I was also told Singapore is the best airline with the best business class so when I was travelling from Singapore I thought right let me test it. This is my experience. The checkin - like everybody else (I thought) I logged on 48 hours before my flight to find our seats. Hmmm problem here there are only 3 available seats showing and they are spread around the cabins not even close together. This is strange as they are still advertising 3 seats available and I have not yet checked in. I write to their customer service who tell me, sorry sir it is first come first served and all the passengers prebooked their seats when they booked their ticked - silly me for not thinking about that! So what would they do if I bought a ticket with my five year old son? Sit him alone somewhere 30 rows away? I don't think so... Anyway at the gate we were told oh we have changed your seats to be together. I thought ah perfect. then we can sit together. The business class ""suite"". Some thought has been placed into this to drive improvements in entertainment. The system is really very good. The table also is conveniently placed and comes out easily. The food is also good enough, that said not brilliant and also the drink selection is very limited with unbranded mineral water which is not what I would expect. No Evian, Perrier or now with Cathay Harrogate! These are the positive points. Now to the negatives. The construction is cheap cheap. It is low quality plastic which (And I Checked) was falling away in several suites and not just ours. There is no cupboard to place your laptop etc. Please can you put that in the overhead - hello this is business and I pay for the extra storage at my seat. Then there is the seat. The control for the seat is a pain to use. It is terrible but then when the ""bed"" is fully flat it is about 1m 50 long so perfect for my 5 year old. The idea is that you flatten the bed then put your feet in a hole across the suite. That is fine but my size 12 feet do not fit in the said hole and the shelf at the side of my chair which houses the nice table does not allow me to move my position. Overall extremely uncomfortable and basically not fit for purpose unless you are 4 foot 6! Hmm but then I noticed that the seats which have a bulkhead in front are perfect. In other words about 8 people in every flight get a perfect seat and the rest receive torture. Then to add insult to injury, I flew the perfectly fine, no it was actually very good premium economy with a comfortable reclining seat to Singapore and business coming back so I could test both. When I received my airmile statement the premium economy going gave me 50% more airmiles than the business. Work that out! But finally, just to show how totally out of touch Singapore is with the rest of the world. I was wondering where the little bag is that contains my toothbrush, comb etc. I asked and was told we stopped giving those out and have everything in the toilets. Individually wrapped in plastic for hygene purposes. So when the rest of the world stops using plastic, Singapore airlines decides to save some money and instead of personal little bags of goodies we now all go to the toilet and hunt the cellophane wrapped comb and toothbrush...","Are the adverts lies or have things changed?","9" "2019-09-10T23:56:32-04:00","Desktop","5","review","I love flying Singapore Airlines for the simple reasons below: - Very comfortable seating, with decent space in Premium Economy - Friendly staff, catering FIRST CLASS service, and always with a smile. - New planes, making you feel safe - Fantastic entertainment center in-flight, with huge number of choices for all tastes, with recent movies and music. - Food choices are decent. This is not 5 star restaurant, it is plane-food. Comparatively to other airlines, Singapore quality is way above average. SUMMING UP - 5 star rating on T.A. - simply for 5 start quality service. It is as simple as that, and ALWAYS a peasure to fly with this airline.","TOP CLASS SERVICE & COMFORT","1" "2019-09-10T23:39:00-04:00","Desktop","4","review","The flight from Johannesburg to Phuket via Singapore is the fastest quickest route from Johannesburg and if you have a a layover for longer than 5 hours you can do a tour of Singapore. The cabin crew we helpful and drinks and snacks were readily available when needed. The entertainment was in-flight entertainment was okay but can be improved. The aircraft we used does not seat 4 people in the middle rows so a consideration for parents travelling with 2 kids. Paid WiFi also available.","Convenient and Relaxed","2" "2019-09-10T23:11:09-04:00","Desktop","5","review","Was travelling first time with my new born baby of 8 months and was pleasently surprised that the cabin crew crew gave so much attention to us , constantly checking if we need any assistance","Great Services!","2" "2019-09-10T21:55:13-04:00","Desktop","5","review","I suppose i should use a different airline to go to the uk and back but we have never had a bad flight it is only 1 stop we have never had a problem we have stayed in the transit hotel inside the singapore airport and we also take our swim stuff and go to the airport swimming pool it makes the flight so much more relaxing such a great place","No need to fly with anyone else","2" "2019-09-10T21:46:04-04:00","Desktop","4","review","travelled on a A350 from Adelaide to Singapore and found that the staff very attentive and have a great seat with no one in front of me . Downside to this is TV screen and tray table fold up from the seat and there is no pockets to put stuff in . food really tasty and nice","staff very attentive","1" "2019-09-10T21:17:21-04:00","Desktop","4","review","The flight experience was quite good - excellent service and food. The plane seems old though. Unfortunately the check-in counter at KIX take more than half an hour. I flew from Singapore to Osaka via business class air ticket and this was not captured in the computer system causing the staff not to accept my check-in at KIX initially because there is no record or it is not updated in the system. It caused inconvenience and unpleasantness.","Time to update SQ computer system at check-in","1" "2019-09-10T20:48:09-04:00","Desktop","3","review","I have flown this airline before and hence along with my family of 4 we chose to fly Singapore Airlines Business Class ! While the senior staff were good, and the facilities world class, there were few newly inducted staff that were lethargic and forgetful ! One particular staff just kept forgetting when I asked for some water and then some nuts to accompany the drinks ! A senior staff (who I complained to, after waiting patiently) more than made up by apologising profusely and offering a bagful of nuts !","Wonderful airlines but lots of newly inducted staff need training !","1" "2019-09-10T20:28:03-04:00","Mobile","3","review","This was the last of 4 flights with Singapore Airlines done over a 7 week period all in Premium Economy. The flight was satisfactory but I don’t think I would fly this category with this airline again - not really worth the extra money. You do have a cabin section for only Premium Economy travelers but no assigned toilet - you need to use the toilet available in the Economy section and there are often queues. I have traveled another airline in Premium Economy and the toilets were located in the PE cabin area. The good aspect is that you do have comfortable large seats and extra leg room and plenty of overhead baggage space. The meals are ok but are just the same as Economy - you are served before the rest of the Economy section. We were offered champagne on takeoffs with Singapore but I think this is a standard process in all PE cabins. We were comfortable in our seats but I think future flights with Singapore would just be in Economy class. At checkin there is a dedicated Premium Economy counter which is great - no queues and you are able to board the plane before Economy travelers- again great but you do need to print your own baggage tags and boarding passes as has been adopted by most airlines. Bring back the option of having a staff member check you in and print your relevant documents and see to your baggage.","Disappointing Premium Economy","1" "2019-09-10T19:06:45-04:00","Desktop","5","review","The flight was on time. The checking in was smooth and seamless. At the gates the hand luggage was done swiftly. The boarding was done systematically, so that the won't be crowding at the aisle. The SIA team was welcoming and had great smiles. Service was efficient and fast.","Enjoy the flight","1" "2019-09-10T18:06:23-04:00","Desktop","4","review","Flying to the UK from Singapore with destination in the North of England or South of Scotland ?... look into flying into Manchester on Singapore Airlines instead of through London Heathrow. You avoid the hassle & delays of a connecting flight thru Heathrow. The SQ flight departs around midnight and arrives into Manchester around 8-9am giving you a nice morning train ride or drive to your final destination.","Flying to the UK","1" "2019-09-10T17:29:11-04:00","Desktop","5","review","This flight was the first leg of our trip to Europe, it was on an older plane with Singapore Airlines. Having splurged on business class seats it was a bit disappointing that SA didn't offer newer 'flat' seats planes on this leg of the trip. Whilst the seats were older, the leg room was great and the service was absolutely the best. Nothing was too much trouble for them - including fashioning a tool out of tongs to rescue my engagement ring after it slipped down in-between the table and the side of the seat.","Old plane but the wonderful service made up for it","1" "2019-09-10T16:10:35-04:00","Desktop","4","review","I can't remember the flight number, but it was the 0720 from Changi. It didn't start well after the Terminal of departure was changed from 3 to 1. The big problem with this terminal, is the gates have no bathroom facilities once you pass security. As we are Kriss Flyer Gold members the boarding was fine and we were soon seated in a new kind of economy seat. They don't seem as deep as the previous ones, but in my opinion, were quite comfortable. An added trial for the crew was the persistent turbulence for the first half of the journey and having to deal with passengers that think the seat belt sign doesn't mean them. This despite the entire crew being strapped in! The meal was adequate and quite tasty, but due to the conditions, the tray remained on your table for a long time. The meal on arrival has really deteriorated into basically a pie! Nothing else but a drink to go with it. Looking around the plane, there were an awful lot of them refused or left. I don't think it is adequate to dish up a dry pie in a cardboard box! It smacks more of Air Asia than a Premier Airline. The crew were courteous and efficient, without being over friendly. Perhaps this is how they are told to behave. Singapore Airlines is still one of the best, but cracks are beginning to show on some flights.","Lapsing sometimes into the ordinary.","1" "2019-09-10T14:24:33-04:00","Desktop","1","review","I recently had two flights on Singapore Airlines using Premium Economy. The flights were very disappointing. I fly Premium Economy often on a number of airlines. Normally the seat is much larger than normal economy - this is the main reason that I use this class of travel. Not so for Singapore Airlines. The seat may be marginally bigger than economy, but not by much. I found the seats very cramped. Plus the level of service was not much better than economy. My advice, fly another airline or save your money.","Don't waste your money on Singapore Airlines Premium Economy","6" "2019-09-10T14:09:40-04:00","Desktop","5","review","Flew with singapore airlines to tokyo was excellent and would reco end them to everyone food and drink was very good ","The best","2" "2019-09-10T12:39:42-04:00","Desktop","5","review","Seriously the best service I have ever received on any flight, ever. The Singapore airlines staff are friendly, polite, smiling and attentive for the whole flight. Not easy on a long haul flight, but they manage it, with style. Very impressed, will definitely fly with them again. A380 is also a good option if available as it feels more roomy, even in economy.","Amazing flight attendants","1" "2019-09-10T09:17:07-04:00","Desktop","5","review","I had to travel to the UK for a family emergency. The fare for short notice was excellent and the customer service throughout the flights could not be faulted. If I have the opportunity, I will definitely fly with Singapore Airlines again","Excellent in every way","1" "2019-09-10T09:05:00-04:00","Desktop","5","review","The plane is new with very good entertainment facility. Lots of movies to watch. Food is very good with options. Service is also nice. Ofcourse the transit at Changi airport is a great experience.","Great airline","1" "2019-09-10T08:27:54-04:00","Desktop","5","review","Very wonderful experience and outstanding service, I have never seen it previously on any other airline. Certainly it will be the only airline I will use to travel to East Asia, due to my national location between East and West.","By Far Unmatched","1" "2019-09-10T07:59:13-04:00","Desktop","5","review","It was my first visit on this airline and I just love it! Comfy seats, good collection of movies, good food on board, special care for the kids, nice and well behaved Stewardess, on time departure and landing, everything is good.","Amazing flight!","1" "2019-09-10T07:24:56-04:00","Mobile","4","review","Our flights with Singapore airlines were brilliant. Check-in using the automated terminals in London and Singapore was easy and problem free. Boarding was well organised, in flight entertainment system on the Boeing 777 was excellent and I had good leg room despite being 6ft tall. Food was really good and the flight crew attentive and proactive (they really do work hard). All in all our flight experience I don't think could have been better for an economy seat. The only problem with Singapore airlines was their internet booking system which I had massive problems with. Some very long phone calls sorted things out but it was WAY harder than it should have been. I'm a software consultant by trade and though I've not worked with flight booking systems, I have worked with booking systems for sports teams so have some idea on what it takes. I think Singapore need to do some work on their software apps (which I also had problems with in flight) and their website experience which is poorly designed and hard to find your way around. All that said the flight is the biggest part of all of this and I could not fault the experience. I've flown plenty in my time, 10s of thousands of miles, and this is one of the best experiences in economy I've had. So well done Singapore airlines. Just sort out your website and app so all features work and they are easier to use.","Fantastic flight, booking was a problem","1" "2019-09-10T07:22:20-04:00","Mobile","5","review","The flight was smooth and pleasant even with some turbulence. Cabin crew were helpful and attentive.","Ms Ho","1" "2019-09-10T04:42:23-04:00","Mobile","5","review","Best airline service i have traveled so far. Food was amazing. Comfortable seats. Top class service. Can recommend singapore airline as a world top class airlines. Staff was helpful, friendly and attentive. ","Superb service ","1" "2019-09-10T04:27:24-04:00","Desktop","4","review","It was great experience to travel on Singapore Airlines from IGI Airport New Delhi to Singapore and after 5days in Singapore then onward to Kuala Lumpur and again back to New Delhi . The flights were on time rather reached before the arrival time at all the destinations and also very comfortable. The quality of food provided was also very good.","Great Experience","2" "2019-09-10T04:10:47-04:00","Desktop","4","review","Not bad. But had annoying people behind us. We paid extra for leg room, which was good. But the idiots behind us kept coming in and out from their seats on the window side. Stepping on my things and waking me up. On the flight we were on, we had 2 seats together with 3 seats in the rows behind. Pity they didn't use the isle, like everyone else.","Almost OK","2" "2019-09-10T04:00:22-04:00","Desktop","4","review","I have flown Singapore airlines several times and have always found their product and service consistent, which is reassuring. Service is efficient, in-flight entertainment has great choices and it is almost always on-time. However, they can work on leg room for long haul on economy class it tends to get uncomfortable beyond 3 hour flights.","Efficient and consistent","3" "2019-09-10T03:22:24-04:00","Desktop","5","review","Clean cabin with service almost to full perfection. Staff very concerned of the comfort of the passengers. Meals served when younare ready not just at any time.","Great customer service","1" "2019-09-10T02:24:24-04:00","Desktop","5","review","One of the best airlines. All the staffs really helpful. Quite a varieties and quality meals even for economy class.","One of the best airlines","1" "2019-09-10T02:10:19-04:00","Mobile","3","review","We flew back from Singapore on a night flight. We were in premium economy and were expecting a good quality plane, however the plane was horrible. The aisles were very narrow, which made it very difficult to move around to the toilet. The seats did not recline at all (3 of our 4 seats didn't recline). When we pointed this out to the air stewardess she tried to push it back by putting all her body weight on it and the person behind pulled it and it moved about 1 inch, and then she gave up and said it's quite tricky. The handset for the TV was broken and my son's laptray was broken. It made us wonder what else on the plane was broken. There were only 4 toilets for everyone in economy and premium economy to use. At one point we had to wait 20 minutes to use a toilet, which for someone with medical issues is unacceptable. (& Made me very distressed) Some of the flight staff were very polite, however others seemed brusque and irritable. We were looking forward to the flight as the plane on the way to Singapore felt luxurious, but this plane was awful and should only be used if people are told it's an old plane and the seats are much cheaper. We were very disappointed. I would not fly with Singapore airlines again if they continue to use broken and old planes. The only reason I gave 3 stars and not just one is because the flight to Singapore was on a bigger newer plane and so was much better.","Disappointing quality of aeroplane","3" "2019-09-10T02:08:28-04:00","Desktop","5","review","Easy check-in, not too long a wait, the usual crush to board, despite clear instructions, pleasantly surprised at the space (A380, top floor). Very comfortable flight, pleasant attentive staff, reasonable meal. Despite our flight being late (we left ate) and our 1 hour between flights being swallowed up, we had time to transfer terminals and were not rushed when we reached the gateway. Smaller aircraft for the shorter flight Singapore to Colombo squashy, and crowded. But total time shorter even than Sydney - Melbourne - Colombo. Will do again.","TIMELY LINK","1" "2019-09-10T01:45:35-04:00","Desktop","5","review","Well what can I say, I was very fortunate in my working life to travel fair bit and enjoyed business class flights. Many airlines over the years so once retired the choice of airline to NZ was an easy one based on personal experience. I have to say it didn't disappoint, as good as ever, being honest it stung a bit having to pay for my flight, but I have to say you only live once and it made the holiday so much better. Arriving in Auckland from London for three weeks in NZ we didn't feel like we had just flown across the world at all. It will always be my airline of choice. Next up Japan via Singapore in 2020. :-)","Great experience","1" "2019-09-10T01:41:47-04:00","Mobile","4","review","Could not fault the service. Everything clean. Staff helpful. Bathroom clean (tick). Food was okay. Have not flown Singapore for about 15 years and I think the food was better last time.","Economy is not my favourite","1" "2019-09-10T01:39:46-04:00","Desktop","5","review","We love this airline and have travelled many times with it. Usually fly economy and pay extra for the balkhead seats. Lots of extra leg room with no seats in front of us. Can really stretch out, long legs are no problem! Have on many occasions flown home on premium economy but did this a couple of months ago from Europe and have realised that because we still get economy food and can’t extend our chairs right down as a bed we really aren’t gaining anything more than the bulk headseats in economy.","Amazing Airline, just perfect","1" "2019-09-10T01:10:26-04:00","Desktop","4","review","We enjoy Singapore Airlines and prefer to pay a premium to get reasonable flights time travelling during daylight hours. For the travel from Perth to Phuket S.A. worked well, despite being twice the cost of low budget cariers that would take many more hours. Our less than perfect score related to a few glitches on the way home.Our deprture from Phuket was delayed by 45 minutes. This combined with a 65 minute connection in Singapore (a need to change terminals) and that we had been seated in different rows on the leg, saw the stress levels rising by the minute. An email to Singapore Airlines as soon as we found out we were travelling in diffrent rows was eventually answered theday after we travelled. However at the check in the customer service rep, raised an eyebrow as to why we weren't travelling together and quickly sorted it out. On arrival at Singapore the staf pulled out all the stops to transfer a dozen passengers to the connecting flight. To their credit we not only made the flight we arrived at the schduled time. Duty free shopping and a chance to stretch the legs at Singapore a long forgotten option. The audio/visual equipment on the Singapore/ Perth leg didn't fully work on my wife's seat. Not a big problem and the dozen movies she could access satified her requirements. Singapore Airlines, a great carrier, will continue to be a fan and fly again. This most recent flight was one of the few times we had less than a perfect experience.","Almost perfect","3" "2019-09-10T01:04:54-04:00","Desktop","5","review","The service was good and the staff were very very professional. The food was well presented and we munched on goodies supplied by the airline the complete trip. The really know how to look after their passengers","Great Service","1" "2019-09-10T00:10:44-04:00","Desktop","5","review","Singapore Airlines is by far & away the best airline I've ever flown. Exceptional in cabin service, wonderful food & beverages and sleeping conditions that none can better. What else can I say, simply the best.","Outstanding","1" "2019-09-09T23:50:19-04:00","Desktop","5","review","I travelled with my mom and sister in this trip. The staffs were so wonderful. They were really caring especially this Air Stewardess I think her name is Nurul Ain. We experienced a few turbulence on our way back. The staffs ensure that we were safe and if we had to use the bathroom, they ensure to check that we were fine. Excellent service. Thumbs up!","Flight from Seoul to Singapore - Served by Pleasant Air Stewardess","1" "2019-09-09T23:42:55-04:00","Desktop","5","review","This is our go to airline as it is very hard to fault their efficiency & service. Their price is competitive for the service level.","Like flying with family","1" "2019-09-09T23:35:20-04:00","Desktop","4","review","I enjoyed SIA flight because it provide good food till last Aug when I fly with it again to Tokyo HND. I did not expect the night snack food was in paper box and cold. Quite disappointed that SIA has reach the poor food level of serving like UA and some other European Airlines. For the price many customer Pay for SIA flight, I expect quality food and services. Although the crew services still maintenance at its higher level, its food standards ""at night"" dropped.","Good Flight but given night food is downgraded","1" "2019-09-09T23:31:00-04:00","Desktop","5","review","nothing was too much trouble for the hosties being able to fully extend the seat and lay down was just magic","business class is the best, expensive yes BUT well worth it","2" "2019-09-09T23:27:54-04:00","Desktop","3","review","While the little bit of extra room was good, I really didn't think it was worth all the extra money. Service from staff was average. We traveled on a A350 plane which did not compare to the advertising online which features the A380 plane.","Premium Economy","2" "2019-09-09T23:07:44-04:00","Desktop","5","review","smooth flight nearly all the way , nice food, great service. The adjustable headrests are clever and allow for more comfort in stretching out. The flight from Brisbane to singapore is on the A350 which have plenty of locker space. the 14 hour flight to London was on Boeing 777. We had a stopover in singapore and noise cancelling headphones which make a huge difference","smooth flight nearly all the way , nice food, great service.","1" "2019-09-09T22:20:52-04:00","Desktop","4","review","Flew premium this time. Great airline, good movies and meals. highly recommended. Could not fault the staff and service they delivered.","Great Airline.","2" "2019-09-09T22:19:48-04:00","Desktop","5","review","First class flight with all our food requierments met to a excellent standard. Gluten free meals where excellent and service was also excellent. Direct flight from Adelaide being only 7 hours 30 minutes.","Singapore holiday","2" "2019-09-09T22:06:57-04:00","Desktop","5","review","Very impressed with the general level of service in economy ... I travelled back in business class and so experienced the best of both worlds","much better service overall than most airlines","1" "2019-09-09T22:06:42-04:00","Desktop","5","review","The service was excellent - enjoyed the food and inflight entertainment. Had a 9 hour layover in Changi where we went on a tour of the city. It was excellent. My best travel experience yet.","Great Flight","1" "2019-09-09T21:39:00-04:00","Desktop","1","review","this plane needs to be junked. it rattles, the seat are so old they are hard and the Movie screen glitches along with the fact that it is controlled with ancient controls. I don't know how often they launder the blankets but they were filthy. I have traveled the world mostly with Singapore airlines but never again will I fly the Boeing 777. the A380 airbus is the way to travel. the only thing I appreciate with this flight was the helpful staff who assisted me in a wheelchair. so thankyou to them","time to retire the 777","4" "2019-09-09T21:33:24-04:00","Desktop","4","review","one of the best airlines i have travelled with food was alright but the staff is so courteous and always have a smile on their face","amazing customer service","1" "2019-09-09T21:28:24-04:00","Mobile","5","review","We were lucky enough to fly the new A380 Suites. It was the most comfortable flight that we have experienced. The service was impeccable, the beds the most comfortable and what was a real pleasant surprise was the toilet facilities. They were like in a hotel. Very specious,light and with all the facilities. We would certainly not fly any other airlines for our travels in the future.","Service on Singapore Airlines","1" "2019-09-09T21:25:48-04:00","Desktop","5","review","First time business class found it fantastic,. Service and food on board very good. Also the Kris Flyer lounges had great food and a good place to rest before flying.","STILL GREAT","2" "2019-09-09T21:08:12-04:00","Desktop","4","review","On time flight, friendly staff both at the airport and in flight, comfortable seating with enough legroom, clean","Worth it","1" "2019-09-09T21:04:35-04:00","Desktop","4","review","Booked to fly HCM to Singapore to Auckland. Requested a change to fly Siem Reap to Singapore to Auckland. Told no. Followed original plan. Flight into Singapore on time, but then told a delay to Brisbane/ Auckland as no plans. Probably 2 hours but no guarantee.This would then have compounded for us and caused an additional 6 hour delay in Brisbane so at least 8hr delay. Asked service desk 1 for option. Told nothing they can do in a very rude way. Changed terminal asked at service desk tthere and same rude attitude and no options offered. On the office chance walked to service desk at other end of same terminal. Guy couldn't have been more helpful. PUt us on a flight to Sydney connecting through and we got home at original time. Now that is service","Outstanding service from 1 person made up for really poor service from 2","1" "2019-09-09T20:40:21-04:00","Desktop","5","review","A comfortable flight run with precision. The staff are almost robotic not getting too personal which is not that appealing. I would have preferred a more friendly approach. The seats were comfortable and the entertainment was adequate. It is not that easy dealing with the Singapore office in Johannesburg who were not very compassionate when I had a problem.","An efficient well run airline","1" "2019-09-09T20:40:13-04:00","Desktop","5","review","Check-in, both online and at the airport was very easy and efficient. Cabin crew had excellent attitude. Attentive, friendly and efficient. The food tasted very good. Pretty good leg room in economy class, comfortable seat, very clean cabin and toilets. Very Good variety of inflight entertainment.","Excellent service","2" "2019-09-09T20:36:29-04:00","Desktop","5","review","Took SQ217 to Melbourne. There was a flight delay of total 7 hours due to the plane (eventually found) to be unserviceable and another plane returning from Tokyo was to take its place. Although the wait was exasperating, but the airline was efficient in their services. Bags of snacks were given out to passengers and also a $15 meal voucher (twice). The staff were apologetic and by the time we board, each was given an airline souvenir and a note for us to claim travel insurance. Upon arrival in Melbourne, it was almost 3 am and the ground staff were there to give out taxi coupons to needy passengers. What I also like about taking SQ is that I get to check in my bags 72 hours before departure- perhaps the only airline that provide this service.","Still the best","3" "2019-09-09T20:16:22-04:00","Desktop","5","review","Singapore Airlines is always our preference, both for its in-flight service and its efficiency. On top of that, there is always a valid reason to pick Singapore as a hub. Singapore Airline and Changi is two sides of a coin, inseparable and complementary to each other.","another enjoyable flight with SQ","1" "2019-09-09T20:10:42-04:00","Desktop","5","review","I've travelled consistenly over the last 40 years and firmly believe that Singapore Airlines is just a step above everyone else. Yes, I was fortunate enough to travel business class and as usual, their inflight service was excellent. Great food and choice of wine. The lay flat bed is a little awkward for someone who's 6'3"" however I managed a good 4 hrs sleep.The aircraft had an on time departure and slightly early on arrival. Only complaint is their selection of inflight movies and the terrible navigation control.","thei service is always acceptional","1" "2019-09-09T20:05:51-04:00","Mobile","4","review","As OFW who hails from a city that is very from the international airports, going home to and leaving from it are a bitter-sweet time - emotionally, physically and financially. Hence, choosing the most comfortable yet affordable flights plays a very vital role. That’s where Singapore Airlines comes as a knight in shining armor. Luckily, my family and I were able to avail the great flight deals they offered mid this year. Indeed, even with a heavy heart of living again home to go back to our jobs in the UAE, our flights (to and) and back would not have helped calm the uneasy feeling if not for SG Airlines. They have always lived up with their great customer service, comfort of facilities, welcoming ambiance. Especially we are travelling with kids, they have always been accommodating and considerate. Its almost a 13-hour trip - must be exhausting and draining. But, BIG Thanks to Singapore Airlines, every minute of it was enjoyed barely noticing that we have arrived back to sandpit reality.","Back to Sandpit Reality","2" "2019-09-09T19:57:39-04:00","Desktop","5","review","Perfect flight.. well trained , friendly and professional crew ready to attend on all your requests with a smile. meals are great! and always love the fact that they give metal cutlery to dine. the crew even put my food which i bought from the Airport , in the fridge since i was worried it might spoil till i land. Nice drinks menu with decent options. on board cocktails , couldn't have asked for more. Highly recommend .","Highly Recommend","1" "2019-09-09T19:49:47-04:00","Mobile","5","review","So let's just say I was pleasantly pleased with this flight I am normally a business class traveler so on this trip I had no choice but to travel in economy. I enjoyed it. If I must do it again I will happily do it on Singapore Airlines","On a company paid trip","2" "2019-09-09T19:49:35-04:00","Mobile","5","review","I had a bad sore throat and was not feeling well on my flight from Adelaide to Singapore. Every hour I need a warm water to soothe my throat. Throughout the journey one special stewardess Ms Farhana paid special attention to me whenever she passed my row and was quick to respond when I needed helped, She not only served me she served everyone wz a smile n wz passion. Only one bad and surprised reaction on one of the stewardess. She served my front seat passenger n her back was facing me. Suddenly she just thrust her hand behind without looking at me, passed me a packet of peanuts. I looked at it and slowly took it without a word. Bad attitude n service as though she is feeding a dog. But this is rare and it happened. I have always travel to Australia by Singapore Airlines coz they pay special attention to services n safety. It’s really a great way to fly wz Singapore Airline.","Pleasant and also surprisingly Service","1" "2019-09-09T19:27:28-04:00","Desktop","5","review","Involved a change at Singapore which was no trouble. Flight was on time, plane was clean and staff were professional. Cabin service was excellent. Everything went as planned and cannot fault them","GREAT FLIGHT WITH SINGAPORE AIR","1" "2019-09-09T19:16:17-04:00","Desktop","5","review","Was a great experience flying on this route for the 1st time. The stewardess was prompt to serve and served with a smile.","Great experience and good customer service","1" "2019-09-09T19:05:34-04:00","Desktop","5","review","Chose premium economy exit row for jfk to changi. Excellent service. They have a chef service so you can choose your meals in advance. Bring your own pillow and 20+ hour flights will feel much shorter. They have a dedicated line for check in. It’s not cheap but not horribly expensive and they have decent sales from time to time","Premium Economy for Long Haul Flights","1" "2019-09-09T18:57:46-04:00","Desktop","5","review","SQ keeps being the best airline to me. Great service, great care, and great cabin. All the crew in business class was caring and ready to accommodate any need. One of the (many) good things making worth living in Singapore.","Great way to fly","1" "2019-09-09T18:57:36-04:00","Desktop","5","review","Singapore Air is one of the world best airlines. The hospitality, service and support are great. Aircraft are top class and seats along with the entertainment system is top class even in economy class","Super good hospitality and customer service & support","1" "2019-09-09T18:55:59-04:00","Desktop","5","review","The new seat is very comfortable and quite a good amount of leg space. The screen is also big and there are lots of variety of movies selection in SIA inflight system.","Comfortable and lots of movies variety","1" "2019-09-09T18:53:59-04:00","Desktop","4","review","Generally the service from ticketing office to check in to inside the aircraft are smooth handling all the way.syestematic and attentive crews.food wise probably need change mote often but overall food preparation are satisfactory if not good.","service","1" "2019-09-09T18:51:35-04:00","Desktop","4","review","A Very long flight approximately 23 hours total. The flight attendants were friendly and polite. The food was acceptable for airline food. Would fly with them again","Ok Flight","2" "2019-09-09T18:35:28-04:00","Mobile","4","review","I’d heard a couple of reports that SA had gone downhill a bit but I’d had no issues in previous flights myself but was interested to see how they would do as I hadn’t flown with them for a couple of years. I am happy to report that I found the seats comfortable and the service excellent. I was particularly impressed with Valerie (in flight crew) who was charming and appeared genuinely happy to help with anything. Having said that all the crew were pleasant and worked hard. The reason I have given 4 stars and not 5 is purely because the flight was cold. The crew had tried to adjust the air con but couldn’t - even they were cold! So very happy to have had a good flight but take layers for the possible air con extremes!","Still one of the best","2" "2019-09-09T18:29:11-04:00","Desktop","3","review","with my family i travel, the service bit ordinary compare to other times. also the food was not good as to their standard.","Family Travel","2" "2019-09-09T18:20:22-04:00","Desktop","2","review","Long flight ahead, once on board, tray table sticky with red wine stain and dirty with food crumbs. After taking off, asked air hostess to help with cleaning up - came with paper towels to wipe down - didn't do the job, went away to get wet towel and gave a fast wipe. No smiles, no apologies - as if it's not her job and she needed to get on with lots of more important things to do. Actually everything about the flight was good, but this is a good example of one incident/ one staff putting me off from choosing the airline again.","Arrogant hostess","2" "2019-09-09T18:13:44-04:00","Desktop","5","review","Exceptional service, great comfortable seating with lots of space. Good food. Very happy with everything","Great flights","1" "2019-09-09T18:10:27-04:00","Mobile","5","review","Great passenger service and the hospitality.. ❤️ Such a kind and friendly staff.. ❤️ Hope to travel again with Singapore airlines..","Great service","1" "2019-09-09T18:08:02-04:00","Desktop","1","review","We flew Johannesburg to Singapore on SQ479 on July 7th in Business Class and experienced the worst most arrogant crew ever. I travelled with my wife and 2 Daughters (2 and 4 years old) and we were assigned seats 19F and 20D and F. As the seats are very closed, we would have preferred to sit all in one row, so we asked at Check In to be seated in one row, either 19 or 20. They told us it was fully Business Class, but they will leave a note and we can check at the Gate. We did, but the passengers on the window seats did not want to move, which was OK to us as they have been faster than us, so it is OK. Upon closing of the doors, we saw that Seat 20K was free, so I asked the flight attendant if my wife can move then from 19F, so we can sit in one row. She said this is a cockpit seat and she needs to check with the pilot. Upon departure she came back and told us that the pilot does not want to change the seat to 19F or 21K. Really? A pilot who used this seat for 30 minutes does not want to move one row back to let a family with 2 Kids sit in one row? Maybe SQ needs to inform pilots who is paying their high salary.","Most Arrogant Inflight crew I ever had on flying app. 100.000 miles per year since 15 years","8" "2019-09-09T18:04:55-04:00","Desktop","3","review","From the moment we took off the person in front of me put down their seat.The plane was full.I had minimal room.I am not a big person.I had to ask the stewards to have this person put there seat upright for food service.Water was served often is plastic cups. After food the shutters were shut and I sat miserabley for 12 hours.My body ached,I tried to go to the toilets, mostly to just to stretch,but had to inconvenience a complete stranger to do so.A totally miserable experience.","Hate long Haul Cattle Class Flight","1" "2019-09-09T18:03:10-04:00","Desktop","5","review","I had a really good experience, from the check in, where I had over weight luggage and had to re arrange my bags. The staff were very helpful and willing to assist me. The inflight service was good. My special meal was also brought for me as I have a shellfish allergy. The flight was not bumpy at all. All staff friendly as usual. Great flying with Singapore Airlines. From start to finish it is a painless process","great flying experience","2" "2019-09-09T17:59:19-04:00","Desktop","4","review","SQ doesnt fail in any aspect. One of the best airlines in the world. Seats are comfortable and the in flight entertainment is always updated.","One of the best","2" "2019-09-09T17:33:08-04:00","Desktop","5","review","Singapore Airlines, always my first choice whenever possible. From ground staffs to counter staffs to crew, all were very professional and friendly.","Always my first choice whenever possible","1" "2019-09-09T17:21:14-04:00","Desktop","5","review","It was a very comfortable and enjoyable even it was a full flight. The in-flight staff were very pleasant. The seat was comfortable and enough leg room. There was lots of flight entertainments for selection on a fair size screen. The in flight meal was good (only 2 choices) together with white or red wine of your choice. The toilet was clean with all the necessary amenities to get you freshened up. No delays getting on and off the planes. 30 kg of check-in baggage & 7 kg carry on. Seat selection available when book on line with no additional charge.","A short flight to Bangkok","1" "2019-09-09T17:18:09-04:00","Mobile","5","review","Perfect flights. Wonderful crew. Even sang happy birthday to my husband. Received cake and candles. Highly recommend","Mrs","1" "2019-09-09T17:13:32-04:00","Mobile","4","review","Nice plane. Lucky can fly on Airbus A350. Great layout. Brought with baby on thisv journey. Nice basinet for infant, beatiful gift from SQ for baby.","First Trip to Australia","2" "2019-09-09T17:13:00-04:00","Desktop","5","review","Never flown business class before but we decided to this time to London and back. Great crew on board great meals and able to sleep most of the way.","Business class the way to go","2" "2019-09-09T17:02:46-04:00","Desktop","4","review","After many very pleasant flights with this airline, on this route my last experience left me disappointed. The cabin staff were the usual courteous, except that my husband and I were seated in the same area as a group of several friends/family. They were very noisy, constantly shouting to each other between rows. Cabin staff had difficulty serving meals because members of the group would stand in the aisle and chat loudly to each other. When the cabin had been darkened and many passengers were attempting to sleep, this group continued to speak in very loud voices. I think a gentle reminder from cabin crew to them would have made the flight more comfortable for many other passengers. Was also disappointed with the standard of food provided. Poor choice, and hot food was hot but cold food was almost frozen.","Not the usual","1" "2019-09-09T16:56:01-04:00","Mobile","5","review","Highly recommended for long travels as this airline provides you adequate care and excellent service. The only recommendation is the frequency of flights from New Zealand to India is very low which requires long layovers at airports. Otherwise meals are good, offer to have a free Singapore tour for long layover in Singapore are brilliant offers for International travellers","Comfort and service at its prime","1" "2019-09-09T16:56:00-04:00","Desktop","3","review","Vegetarian/Vegan meals MUST DEFINITELY be improved! Vegetarian option - very miserable , mostly boiled vegetable. Can do better with many people going for vegetarian/vegan. SIA status should move to another level in providing appetising food for vegetarians. Had vegan option in Japan flight in 2018. Was amazing! - specialised meal with vegan chocolate cake!!","SQ Meal","1" "2019-09-09T16:52:37-04:00","Desktop","4","review","The service was generally good without a doubt. The ground service was excellent, They were attentive to customer's needs and tried their best to accommodate as much as possible","Flight experience to New Delhi in SQ","1" "2019-09-09T16:44:25-04:00","Desktop","5","review","From the time you get onto the plane you are greeted in a friendly manner and looked after with kindness and efficiency. I was not feeling the greatest but they showed concern and wanted to know if they could do anything more to assist. The flight was smooth and the planes are always kept clean.","No Stress Airline","2" "2019-09-09T16:35:32-04:00","Desktop","5","review","On checking in with Singapore Airlines at Brisbane airport we were informed that we could not fly into Vietnam that day as the Vietnamese embassy had entered the incorrect date (4/8 not 3/8) on our visas. The airline were more than happy to let us fly on to Singapore as planned then changed our flight (at no extra charge) on to Ho Chi Minh to the following day with a stopover in Singapore. Luckily there was a Flight Centre office on site and they happily booked us overnight accommodation in Singapore (which we were able to claim on our travel insurance). What started out as a disaster was quickly and easily handled by these wonderfully helpful people and we would have no hesitation in recommending both of these companies.","Our unexpected flight change was no problem","1" "2019-09-09T16:32:59-04:00","Desktop","3","review","We looked forward to the flight as it was a new A350-900 - The aircraft was great but the airline economists (bean counters) went for lightweight seats that were not comfortable for a long flight. Seats with an additional 1-2 cm of padding would help with comfort over long distances.","Tech great Passenger comfort not.","1" "2019-09-09T16:28:33-04:00","Desktop","5","review","Always great service with Singapore airline, Good connection to Brisbane out of Copenhagen with a little fly time as possible. Crew always very good and helpful.","Singapore my favorite airline","1" "2019-09-09T16:18:05-04:00","Desktop","5","review","This was our first flight on the new A350 Plane which we found to be quite different from the usual 777/200 plane. The arm rests on the new plane are very narrow and the distance between each row we also noticed to be less hence less leg room. Not as many toilets on the plane and definetly no where to stand and stretch throughout the flight. The air con was good and we didn't feel as cold on the plane as you sometimes can do also the Entertainment was easy to operate and every seat had a nice big screen for viewing. On return flight home it would normally be 9.5 hrs and in the new plane it took 8hrs 35mins so obviously much quicker! The same excellent service was there and food was ok but we have had better on other flights, disappointing they have removed Bourbon from the drinks cart :-(","First time on the new A350 plane!","2" "2019-09-09T16:05:07-04:00","Desktop","3","review","This was economy with a little extra leg room. Insufficient toilets, no drink on arrival, no refresher bag, poor service comparative to our experience with premium economy on other airlines. Very disappointing and much below the service we received on our flight to Copenhagen with Singapore Airlines at the beginning of our holiday. How could the service be so different with the same airline.?","Just not good enough","1" "2019-09-09T16:03:43-04:00","Desktop","5","review","Good food, no delay, great service with a smile always. Very helpful. Tons of movie and games. Great price.","comfortable and enjoyable","1" "2019-09-09T15:54:30-04:00","Desktop","4","review","The Full Service airline flight to Phuket was great, the staff are so nice, we did miss out on the hot towels as the flight attendant forgot what row he was up to, disappointed as this was the first time we had gone a full service flight. That was the only complaint though. The flight was fantastic, smooth and great value for money.","Flights from BNE to Phuket Return","1" "2019-09-09T15:48:25-04:00","Desktop","3","review","Flew Premium Economy fm FCO to MEL via SIN. Flight No’s : SQ365 A350-900, SQ217 A380. Overall SQ Prem Y class is okay but that’s reflective of SQ pricing which is quite reasonable of this quality airline. Basically the extra $ you pay for is just for the bigger seat. The service is very much still Economy. SQ is known for its excellent cabin crew and service levels in all classes , however this was not evident in premium economy cabin on either flights. Believe Economy crew were responsible for Premium Economy cabin and as Economy was quite busy the premium cabin felt “forgotten about “. Food & drinks was very much Economy class, except in FCO they served a complimentary champagne after take off (but only one glass per pax, when I asked for another glass the crew simply forgot it and when enquiring about it with meal service , they said they could not serve it now only at take off?!) Curtains couldn’t be drawn as premium cabin uses Economy bathrooms so again gave it a more Economy feel than premium. Overall - good price for bigger seat , but don’t expect famous SQ service levels everyone talks about. If you want the big seat with all the bells and whistles - fly CX or QF (but note the price increase)! My advice to SQ - appoint dedicated cabin crew to Premium Economy cabin will surely improve the service and feel of this class.","Disappointing for SQ","1" "2019-09-09T15:43:44-04:00","Desktop","5","review","Very spacious, very comfortable, food and beverages great, can even pre book prior to flight for a better choice. Cabin crew make you feel very special. Nothing too much trouble and you certainly can get some very high maintenance travellers Would be my number one airline to choose to fly with","Excellent","1" "2019-09-09T15:36:10-04:00","Mobile","3","review","This was on the A350 plane, the seats are spacious and can be folded over to make proper lie-flat beds. Try to take the first row as it gives you a lot more leg room and hence you can really down flat without needing to curl your legs. Both meals on the flight were served in nice cutlery and they set the table up for you - but the food was quite disappointing. The beef was rock hard so I couldn’t finish it. When they asked me what’s wrong with the food, I told them but they didn’t have extras/ better food, so they just apologised and cleared. No service recovery apart from an apology. ","Great seats and service, food can be better","1" "2019-09-09T15:28:10-04:00","Mobile","5","review","I have traveled countless trips with Singapore Airlines especially between BWN and PER and vice versa. More often than not the flight are punctual with seamless connections and excellent check in procedures. Of course being a premium customer has benefits and preferential treatment including access to lounge visit. Occasionally something may go wrong such as delayed bag on a recent trip which is operational and ground handling related and a report to Lost & Found and the bag was already found through Worldtracer.Aero service and bag delivered within 48 hours.","Seamless travels with Singapore Airlines","1" "2019-09-09T15:01:40-04:00","Desktop","5","review","Flew to Ho Chi Minh City with my wife for a week's holiday with few days stopover in Singapore and Kuala Lumpur. As always, the in-flight service in Singapore Airlines is top-notch. The flight attendants are always friendly and polite.","Excellent in-flight service.","2" "2019-09-09T14:58:03-04:00","Desktop","5","review","Reasonable food, good selection of in-flight entertainment, good leg room, excellent cabin crew, clean facilities.","Enjoyable flight","1" "2019-09-09T14:46:36-04:00","Desktop","5","review","Flew business class as the return leg of our Russia - Europe holiday. As usual, service was friendly and impeccable. Most meals had been pre-ordered via Book the Cook and generally very tasty although the standard offerings also looked wonderful. We choose Book the Cook as my wife has dietary requirements which are harder to meet with the standard offerings and are not given as a meal choice despite the very wide range of meal types offered by Singapore. On previous flights her diet has been catered to after making specific requests to Singapore Airlines via e-mail but this was not necessary using Book the Cook. We booked our seats very early and so were able to select bulkhead seats in the second (rear) cabin which have the full width foot recess. Surprisingly on this flight I didn't find any of the large selection of movies that particularly appealed (I had already seen all those that did), but this is obviously a personal thing.","Another excellent experience","1" "2019-09-09T14:42:20-04:00","Desktop","5","review","Well on my way to my destination I got the most sporting and friendly crew stationed over at the economy section. Made you feel welcomed and were accommodating to any request made. Always smiling and chatty with you when passing by the aisle. But alas on the way back home had to be served by a crew who do not seem pleased to do her job. Make up on her look more for someone out clubbing. Way too much and shiny with glitter overall. And looks like more of a forced smile on her face.","Friendly Skies","2" "2019-09-09T14:38:58-04:00","Mobile","4","review","Although Economy Class is not well rated, I’ve found Singapore Airlines’ Cabin Staff to be quite helpful always. Have been so lucky over my years of travel not to encounter pesky travellers nor crying babies. Will continue to fly with said airlines even just in transit @ Changi airport to board another international flight.","Authentic Japan","1" "2019-09-09T14:23:39-04:00","Mobile","5","review","Singapore Airlines staff are always exceptional, no matter which cabin you're travelling in, and this flight was no exception! The new A380 business class is awesome, and the bulkhead seats in row 96 give you much more room for your feet when the seats are in bed mode! Food, including the Book The Cook options are fabulous, and we cannot wait to fly with Singapore Airlines again!","Amazing business class on SQ A380","2" "2019-09-09T14:06:14-04:00","Mobile","1","review","Our story is a very long and complicated one! For those who are interested please read on, for those who want the short version: I am never flying SingaporeAir again thanks to their total lack of customer service and terrible ability to follow up on issues regarding refunds and changes to flights!! Here we go: I was booking flights for my husband and I flying from Darwin Aus to London UK but when we landed in the UK we were going to the passport office to get his passport updated which would mean his name would change. I called SingaporeAir to confirm if I booked return flights that I could change his name on the way home. They said yes that would be fine as long as you had copies of the old and new passport. So I booked us both return flights!l for our first international holiday together!! On arriving in the UK we got the passport updated and sent through to SingaporeAir straight away to which I got the response, “No we can’t make any changes as it is against SingaporeAir policy” and that I would have to cancel his part of the return flight and re-book him a new flight home. After calling them for 3 days I finally got through to someone who could actually help me (all while on Holidays and not being able to relax and enjoy ourselves) they finally canceled his return flight and re-booked under the new name. I was then told to expect a call back from the refund team in the next 48/72hrs. This was on the 20th of August 2019. We are now at the 10th of September and after 6 phone calls and 3 emails I still have not received this phone call. Each time I do contact them I get the same response! “It has been escalated to the department responsible and to expect a call in the next 48/72 hours”... I thought that meant 2-3 days not 2-3 weeks. Now, for those wondering, when I booked the flights originally I did buy the more expensive tickets that said they allowed changes for a fee so we could make the necessary changes and pay the fee but still have a seat secured for him to fly home. Nowhere in their terms and conditions does it say they cannot change a name (same person new name). But apparently this was against company policy. Oh and lets not forget I was now out of pocket!! I paid something along the lines of $1,800 for return flights but had to pay $1,700 for a ONE WAY FLIGHT!!!!! For a seat he already had but under the wrong name now.... Each time I call I also ask to speak to their supervisor and have always gotten the same response. “Our supervisors are not trained in this matter and will only be able to tell you what I already have”. I always say thats fine I just want to speak to someone with authority and then they say “let me see if I can find someone” and proceed to put me on hold for an indefinite time hoping I will go away. I have waited 20min once!! All on my phone bill. I am lost with what to do now, I am out of pocket, could not enjoy my first international trip with my Husband and now will never fly SingaporeAir again because this is getting beyond ridiculous! Crazy thing, the flight itself was great! Friendly staff, good food and clean plane! Just TERRIBLE SERVICE from their administrative team. So because of that I am NEVER flying SingaporeAir again. NOT HAPPY! ","Never Flying Again!! ","5" "2019-09-09T14:05:51-04:00","Mobile","5","review","I had booked 2 tickets from Delhi to pudong airport Shanghai. But when I reached the Delhi airport, I was told by the Singapore airline staff that there were some group bookings and so the flight has been fully booked. They further requested me to cooperate if I could. Since there was not too much of emergency to reach Shanghai, I agreed to change my flight. They offered me SGD 250 per person compensation and also business class tickets for China eastern airlines to reach shanghai directly. The only issue that I faced was to wait at the airport as the flight that they offered was after 4 hours, but they sent me to the airport lounge. Therefore I had to face no issues at all and everything was super comfortable. Thank you singapore airlines for your 5 start service and your great customer service. There attitude toward the customer is highly appreciable. Thanks again","Flight overbooked","1" "2019-09-09T14:05:35-04:00","Desktop","5","review","I will recommend this airline to anyone. Fantastic stuff, amazing hospitality. All round a fantastic experience. Can't wait to join Singapore Airways next year. Most beautiful Airport I have ever seen.Loved every moment on that flight. Child friendly too. 10 out of 10 for this wonderful experience.","Mrs Annandale","1" "2019-09-09T14:03:43-04:00","Desktop","4","review","It was a long flight 4 flights altogether but I quite enjoyed the journey I had assistance at each flight which made such a difference as I was travelling alone.the crew on the airline were very helpful and made sure everything went smoothly .first time to fly with singapore and it won't be the last.","The long haul from Belfast to Napier New Zealand","1" "2019-09-09T13:25:20-04:00","Desktop","5","review","For the first time we flew Premium Economy, the seats are much wider and are leather and much softer than economy, you are given noise cancelling headphones on boarding, far more legroom and footrest meals are very good plus more selection of drinks and larger screen to view movies, all in all it is worth the extra money to fly Premium Economy.","First time Premium Economy","1" "2019-09-09T12:58:01-04:00","Desktop","5","review","Flying for 18 hrs straight sounds horrible. Singapore Airlines has done it well .A lot of rest time perfect service and very kind in flight staff. The fastest way to get there and effortless.","Best Flight Ever","1" "2019-09-09T12:53:12-04:00","Desktop","5","review","Normally we would fly Thai Air to Bangkok, but this time we decided to try Singapore Airlines. Although it wasn't a direct flight, it was still very pleasant and enjoyable experience. Even the few hours stopover at Changi airport was nice as it is very user friendly airport.","Enjoyable","2" "2019-09-09T12:44:32-04:00","Mobile","4","review","Flew Singapore airlines from Manchester to Singapore for family holiday the flight was long but was enjoyable the crew on board were really good looked after us really well the food was excellent and was served with drinks for such a long flight the airplane was very comfortable good all round flight wood fly Singapore airlines again","Holiday","1" "2019-09-09T12:31:32-04:00","Desktop","5","review","Auckland to Singapore was the first of three sectors, second was Singapore to Barcelona, third was Frankfurt to Singapore. The seating was spacious, private and comfortable with ample storage for small items. There was a good selection of movies and TV programmes. The flight attendants were friendly and helpful and the customer service was excellent as always. Their business class is hard to beat.","Singapore Airlines Business Class","1" "2019-09-09T12:20:40-04:00","Desktop","5","review","I fly premium one way, economy the return journey. The first seats are comfortable however the eco seats are really no punishment: there's enough leg space, the chairs go back a fair way to make it comfy. The service is second to none. Cabin crew always serve with a smile on their face. My number 1 airline!","Service is simply impeccable","1" "2019-09-09T12:10:39-04:00","Mobile","5","review","It was a long flight! About 19 hrs to Singapore. The cabin staff were so helpful and considerate! The movies were great and the beds were comfortable. Signature drink was the Singapore Sling!","Luxury travel!","1" "2019-09-09T11:58:52-04:00","Desktop","5","review","Perfect ! You are made to feel exceptionally special ! If you take an evening flight there is a meal of several choices, wine or drink of choice. Tea coffee & lights out for a hopefully long snooze. The staff encourages you to drink plenty of water to keep hydrated & are extremely caring. You can request a snack at any time during the flight. Films are current & I always love the fact I am watching a good film that is still on in cinema. Would highly recommend! Off again in October ✨","Frequent Singapore visitor","1" "2019-09-09T11:33:58-04:00","Desktop","4","review","This was the cheapest flight to get us to Vietnam ending off in Singapore. The service was good and the flight comfortable and enjoyable. The bonus was the vouchers we recieved from Singapore airlines which got us access to a number of attractions. We did not have to put our hands into our pockets. It was all laid on . We had free access to the hop on hop off bus and were accomodated in a 5 star hotel on the bus route and central to everything. We paid a price for the hotel but worked out our savings on all the vouchers and certainly had a winner.","Comfortable flying with huge benifits","2" "2019-09-09T11:27:49-04:00","Mobile","4","review","First time travelling business class with Singapore Airlines. Cabin service excellent although lounge facilities in Perth were not as impressive as others. Food and comfort on flight was fantastic and I managed to get 8hrs of sleep. Ready to hit the ground running. Food in Heathrow lounge was the best I've had anywhere!","The long haul - Perth to Heathrow","1" "2019-09-09T11:18:28-04:00","Mobile","5","review","3rd time on Singapore airlines Excellent service and care for passengers. Good choices and snack good although some interesting choices. Never a poor flight.","Long haul fight","2" "2019-09-09T11:02:34-04:00","Desktop","5","review","My husband and I always choose Singapore airlines as a preference, not only do they have best airline service but reasonable prices. Take offs and landings are always perfect too Cheers to the pilots too. Thank you Singapore airlines, we will always fly with you , No.1 in the world","Best service Ever","2" "2019-09-09T10:53:06-04:00","Desktop","4","review","This was my first trip to Indonesia and the first flight that was longer than 5-6 hours so finding an airline that was within my budget and that appeared comfortable was a priority. The economy class section exceeded my expectations because I did not think it was going to be comfortable (blankets, pillows, and reclining seat) and have current in-flight entertainment. I was thankful for the drink options which included alcoholic beverages at no extra cost and sealed water cups. The coffee was strong and helped me get through the last hours of the flight. The food was average plane food with an attempt to provide a variety of meal and snack options. Every meal came with a newly, packaged set of silverware, which I appreciated. They do provide a menu so it helps to plan out your meals. I enjoyed the desserts and snacks most so I recommend packing more snacks and sandwiches if plane food is not your favorite. The flight staff was phenomenal and attentive to our needs. They had the same positive energy from departure to arrival-not sure how they do it! I enjoyed the hot towel service and the amenities (lotion, oral kits, mouth wash) in the restroom. Overall, it was a great flight and hope to ride on Singapore Airlines First Class one day!","Comfy Economy Class","2" "2019-09-09T10:36:42-04:00","Desktop","5","review","Fabulous service and comfortable flight. Do be a bit demanding if flying overnight as will tend to leave you to rest","Great long haul experience","1" "2019-09-09T10:33:18-04:00","Desktop","5","review","Even though the aircraft had the older business class accommodation, the crew and service affirmed for me that Singapore airline is rated the best and it is. Left on time arrived ahead of schedule.","Best","2" "2019-09-09T10:33:12-04:00","Desktop","5","review","Champagne comes around once wheels up .... a nice way to start a flight. This is the longest flight in the world - 18 hours - that takes you over the north pole, Russia, China and eventually Singapore. The service - in a word - impeccable. Constantly coming around offering liquids. Multiple food offerings - and the ability to pre-order your selected meals - not just ""low salt"" or ""diet"" - which are also available. This was our first flight to Singapore -- I thought it was interesting that on both the outbound and return flights, the shades are all closed -- I think to help people adjust to a 12 hour time difference. But, it was hard to get some sleep given that take off was a 10 in the morning! Entertainment options are great -- movies, television shows, games, etc. The seats are a bit funky, they don't recline like other airlines, but rather pivot and rock into more of a reclining position. And, almost forgot, on this flight there is only premium economy (1/3 of the plane) and business. Would have loved to upgrade to business, but at a 3X price factor ....","Longest Flight in the World -- and a great experience","2" "2019-09-09T10:20:51-04:00","Desktop","3","review","The service and professionalism of the staff was excellent. Good choice of meals that were well presented and tasty. The one problem for me was the seating. Despite possibly being the largest seat I have experienced across different airlines in Business Class it was easily the most uncomfortable. The only way to sit with my feet up or lay down was to have my feet raised at a 45 degrees angle to the side (rather than straight in front) to fit down a ‘hole’ in the side of the seat in front. This meant that there was very little room to move my legs and required sitting/sleeping at an angle in the chair with my back across the corner - all very uncomfortable, especially in a long flight and overnight on the return journey. So, sadly, despite the rest of the experience being excellent (especially the staff) I would not fly on a Singapore Airlines flight with this seating configuration again.","Great service but uncomfortable seating","1" "2019-09-09T10:16:57-04:00","Mobile","5","review","Very good service. Great food. Seating was good. Free tour on return fight was a really nice add on.","Mr","1" "2019-09-09T10:02:29-04:00","Mobile","5","review","Amazing service on Singapore airlines, attendants were constantly offering refreshments and snacks between meal time, the seats were comfortable and good entertainment","Excellent service","1" "2019-09-09T09:59:27-04:00","Desktop","5","review","We generally fly Air New Zealand who are star alliance partners with Singapore airlines, so often end up on a Singapore flight. The plans aren’t the newest but are always clean and the service from staff is second to none. That’s why this time we booked with Singapore.","Always a pleasure","1" "2019-09-09T09:54:31-04:00","Desktop","5","review","Just brilliant. I went to Bali with my family (all over the age of 12). Service was courteous, friendly - making us feel they went that extra mile for us. We had Hindu vegetarian food which was excellent. I;m tall, so legroom for the journey was ideal for me. The flight was also on time. If I had the choice, I would chose Singapore Airlines where ever I can, having experienced some other airlines.","Singapore airline review","1" "2019-09-09T09:53:50-04:00","Mobile","5","review","Excellent personal service and food quality. Flight attendants have an absolutely positive attitude to customer service. Singapore Airport Business Class lounge is currently being updated which will make the stopover even better. A “first” class airline.","AUStravellers","1" "2019-09-09T09:37:07-04:00","Desktop","4","review","in general very good from ground staff help to air crew very helpful and polite ,only gripe was 3 out of 4 flights the menu choice was gone by the time we had to pick","singapore airlines","1" "2019-09-09T09:36:57-04:00","Desktop","5","review","This was the first time I'd flown after years of being terrified at the thought of getting on a plane. It was an amazing experience made even better by the standard of service aboard. The staff are so welcoming and nothing is too much for them. Obviously I have no other trip to compare to but if I could fly anywhere with this company I would always choose them.","Brilliant first flight","1" "2019-09-09T09:17:21-04:00","Mobile","5","review","Always and awesome experience and the most professional service ever experienced on an airline and the Changi Airport.","My return trip","1" "2019-09-09T09:09:37-04:00","Desktop","5","review","Comfortable seating and excellent customer service. Willing to assist with complicated sleeping arrangements.","Comfortable seating and excellent customer service","1" "2019-09-09T09:05:46-04:00","Mobile","5","review","Singapore Airlines (SA) are often voted the best airline and long haul business class travel is a luxury if you can afford it. SA team up with New Zealand Airlines to get you to and from New Zealand. I preferred SA business class to NZ but I prefer NZ premium economy to SA premium economy. The service was excellent by both carriers. However, its worthwhile checking the time your are given to make your connection. In our case, although the flight was advertised as a scheduled flight we had about 30 minutes to make the connecting flight. Any delay results in missing the connection and then you have a minimum 10 hour wait. Singapore Changi is a huge airport and the distances between Terminals is huge. The crew organised us a golf buggy which sped us to our connection.","Scheduled Flight UK to Auckland","2" "2019-09-09T09:03:08-04:00","Desktop","5","review","It was comfortable trip with friendly staff and tasty foods. It values for money we paid. Staff was helpful to keep our baby calmed.","All the things were perfect.","1" "2019-09-09T08:59:27-04:00","Desktop","5","review","Outstanding service, polite, attentive from the moment we boarded until we got off. The ladies and gentlemen who make up the cabin crew are to be commended. No request is too small for them to attend to promptly,with a smile and courtesy. Gorgeous clothing representative of their home country. It was a treat to fly with them!","Short flight,excellent service","1" "2019-09-09T08:51:45-04:00","Mobile","5","review","Flight attendants are very polite, friendly and are patient when taking my orders and serving my food as I tend to always sleep on the plane and waking up groggy. Thank you for your kindness and would continue taking SIA whenever we travel!:-)","Great service as always!","2" "2019-09-09T08:43:23-04:00","Mobile","1","review","With a 5 hour stopover in Changi, I registered for an SA site which I understood gave me access to one of the lounges. Lounges were quite a walk away, and then found there was no access - confusing site. Changi Airport over air-conditioned and very cold - had to go outside to warm up. Not worth paying for premium economy - wider seats, but footrest did not extend far enough and cut into the back of my legs so could not use it, which meant that the much vaunted extra angle of recline was largely unusable. I went to the loo at one point and used the loos in business class (I just followed the signs to the loo!). When I came out I was effectively escorted through business class back to my seat. Later in the 13 hour journey I was told, quite rudely I thought, that I had to go to loos further back. Why put a loo sign showing in Premium EConomy if you're not supposed to access them. Food and entertainment disappointing. I would not willingly fly Singapore Airlines again.","Very unsatisfactory journey","5" "2019-09-09T08:38:55-04:00","Desktop","5","review","Awesome service, the staff was great and available at all times. Very hard working, but still very friendly.The food was also good.","Great service!","1" "2019-09-09T08:30:49-04:00","Desktop","2","review","Just want to put on record, probably one of the worst, why? flight was full, seating arrangement I was told is done at the gate. So I went to the gate, request for aisle seat, they took my boarding pass, twenty minutes, return the pass back to me, Can't do anything, we are fully booked, sorry. Sorry I was seating in the middle of a three seater. Worst to happen, the guy on my right was sick, wear a mask and cough throughout the journey. Guy on my left slightly better, he was snoring almost throughout the flight. Really one of my worst experience ever. Never again, Singapore Airlines, never again.","Really Got Squeezed","1" "2019-09-09T08:28:18-04:00","Desktop","4","review","I would any day recommend Singapore Airlines for flights. The cabin crew are very courteous and services are good. This South east Asia hospitality beats any other airlines","good experience even for economy passengers","1" "2019-09-09T08:28:15-04:00","Desktop","5","review","Singapore airlines flights were on time and the food, service and on board choice of entertainment was great. The staff are trained to make your flights as comfortable as possible.. I have done several long haul flights with Singapore airlines and all of them were well serviced.","Great service and on time !","1" "2019-09-09T08:23:59-04:00","Mobile","5","review","Flying Singapore between New York and Frankfurt offers first-class service at a competitive price. The A380 is impressively quiet and stable, even in turbulence. Singapore’s flight attendants are true professionals - impeccably dressed and always cheerful, courteous, and attentive. (Seriously. The plane could be doing a barrel role and they would still be offering hot towels with a smile.) Premium Economy is worth the small price increase, with larger seats and substantially more legroom. On my return flight to New York, the “brunch” menu was a little rich for 10 AM (pork belly and noodles was the most “neutral” item on offer), but the food is consistently above par. As a nervous flyer and a light sleeper on planes, I also appreciate the unlimited adult beverage service. I highly recommend this flight for those looking for direct service between New York and Germany.","The only way to fly to NY to Frankfurt","1" "2019-09-09T08:22:58-04:00","Desktop","5","review","Flying with Boing Dreamliner 787-10 from Changi to Osaka it really great experiences. Also fly back from Haneda to Tokyo with Boing 777-300ER (return SQ635). Great on ground and in flight services. Variation meals and drink really good. Night flight from Haneda to Singapore also got mask for sleep. Love this flight. Exited for next longest flight experience form Singapore to New York.","World Class Flight","2" "2019-09-09T08:22:52-04:00","Mobile","4","review","A380 from Sydney to Singapore full flight, plane showing it’s age, cabin service up to usual standard expected of Singapore airlines, A350 Singapore to Cape Town, exceptional aircraft, preferred to A380. Cabin service up to usual Singapore airline service","Singapore airlines","1" "2019-09-09T08:14:37-04:00","Desktop","5","review","We flew 4 international legs, all departed and arrived on time. Although not my favorite business class seats the A 350 was new and the on board service was outstanding.","Excellent airline with up to date aircraft.","1" "2019-09-09T08:14:08-04:00","Desktop","5","review","Singappre airlines is definitely a firm favourite of mine. When you sit in economy class you are still treated as business class. Friendly and attentive flight crew make the trip a pleasure. I have yet to have a trip with SQ that failed to live up to the high standards set. I am 2m tall so, unfortunately, let room will always be an issue for me.","Excellent in every way","2" "2019-09-09T08:06:44-04:00","Desktop","5","review","I am grateful for the warm and personalised service on board my flight to Zurich, and the flight crew were very attentive and friendly. In between their duties, they would chat with us and ask us about our trip, and it felt good to know that they were not just providing good service, but also created the opportunity to connect with us.","Friendly and warm service in the air","1" "2019-09-09T08:06:13-04:00","Desktop","3","review","Pros: -The food is decent. -Seats are comfortable -Decent leg room -Staff are friendly -Very clean plane Cons: -The water they give you comes in tiny plastic cups with foil lids. Think of the mixed fruit cups you buy at the grocery store - that's what you get. It's MAYBE 3 normal gulps worth of water. When you ask for more, they bring you one tiny cup and seem irritated that you want more. If you're like me, I get pretty dehydrated when I fly so those tiny cups of water just won't cut it. -The flight attendants are attentive, but a little too attentive. They are almost always walking around and looking at everyone, making sure they're following the rules. I'm not saying people should be breaking the rules, but it just felt like we were children in school and they were teachers making sure we were being good. Just rubbed me the wrong way. Tip when flying out of the Singapore airport: You cannot bring water you bought in the airport on the plane (like you can at every other airport I've flown out of). Each terminal has another security checkpoint. So to be clear, you have to go through security to get into the airport, and more security at each terminal. What you can do is bring an empty water bottle and fill it at the water fountain located at your terminal - after you go through security. This wasn't explained to me so I threw away two bottles that I bought at the airport specifically for the flight. The security person asked me if I wanted to keep the empty bottle, but didn't explain there was a water fountain I could use to refill the bottle. I threw them away. So, bring some empty water bottles to fill up because they're pretty stingy with the tiny cups of water on the flight.","Bring your own water","1" "2019-09-09T08:04:02-04:00","Mobile","5","review","So comfortable and accommodating. Just be sure that if you have any special dietary needs you need to confirm almost 48 hrs before. Be aware when you are you a multi stop holiday as you won't have access to internet all the time. But Singapore Airlines were understanding and helped in every way. Will definitely do long haul with them again. Most comfortable flight i have ever had. Great customer service. I couldn't eat on one flight because of travel sickness but they helped me in every way and gave me a load of biscuits so i didn't starve for my 20 hour flight. Thank you SA","Great flight","1" "2019-09-09T08:00:10-04:00","Desktop","5","review","Always travel on Singapore Airlines including to Heathrow. The crew are friendly and efficient in the airport and on The flight. Highly recommend this Airline","Best Airline","1" "2019-09-09T07:59:34-04:00","Desktop","5","review","Singapore Airlines provided excellent service during this trip. It began with a very efficient check in at Heathrow. The flight itself was very comfortable and we were well provided for during the flight - quite good food and wine. And of course, Changi airport in Singapore is always a good airport to wait at for the next flight. ","Very comfortable & well serviced flight","1" "2019-09-09T07:59:29-04:00","Desktop","5","review","Short flight but as always service is beyond reproach. 5 start airline, well deserved. I'm on a plane on average 60+ flights per year. Over the years I have travelled on their Economy, Business Class, First Class and Suites, (not yet on premium economy) and while the first and suites class service can sometimes be too much of a good thing, service has always been excellent, with never any incidents to complain about.","Short & Sweet & the same great service","2" "2019-09-09T07:59:04-04:00","Mobile","5","review","We flew from Bali to Singapore in August. The check in was smooth and the flight took off on time. The entertainment system, as usual, is great with lots of movies to choose from. The food was okay. Would definitely fly with Singapore Airline again","Good service and flight on time","1" "2019-09-09T07:57:48-04:00","Desktop","5","review","My preferred airline to fly in and out of Visakhapatnam, India. We flew premium economy and were not sure of the facilities on offer. However, the crew at Singapore airlines, right from the check in staff to the onboard crew made it an absolutely fantastic experience. And with kids on tow, wouldn't fly any other airlines other than Singapore Airlines.","My favourite airline","1" "2019-09-09T07:52:01-04:00","Desktop","5","review","Best food, plenty of films, legroom ok, flew out economy flew back premium economy, not worth the upgrade tho cant exactly lie flat to sleep, for the extra money, really just more room, and a choice from the cook book, yes champagne, didnt see any extra personal service than economy, i think i would go again for long flights short flights dont bother","Great food","2" "2019-09-09T07:49:30-04:00","Desktop","5","review","Taking an SQ flight after being away from home for 6 weeks, stepping onto the flight is already halfway home. Being greatly with enthusiasm right at the door and experiencing excellent service throughout. It is all in the attitude of the crew team!","Stepping onto an SQ flight is already halfway home!","2" "2019-09-09T07:48:47-04:00","Mobile","5","review","It is very punctual. The staff is very helpful and sincerely. Check in is easy. Boarding is very organized. I enjoy my flight very much. Looking forward to having others with SQ. Even at economic class.the legroom is spacious.","Best service ever","1" "2019-09-09T07:48:25-04:00","Mobile","5","review","Has an amazing flying experience with SQ. From flying comfort to inflight food to customer service, everything was perfect for the occasion. Family loved the experience. One of the best experiences we have had in the last decade or so.","Excellent Customer Service & Inflight Standards","1" "2019-09-09T07:48:13-04:00","Desktop","4","review","Pretty good halal option, pretty good in-flight entertainment. Leg room and overall space was sufficient given the fact that it was economy class. However, I wish there were more variety in the in-flight entertainment. The boarding order is odd, but efficient. Pay attention to what order they call people on, as the window of opportunity to board is seemingly small.","It's pretty good","1" "2019-09-09T07:44:07-04:00","Mobile","5","review","What is there more to describe a winner? Whenever I accept a work assignment in Indonesia, I only travel with Singapore Air. I have now upgraded to Premium Economy and it is absolutely great. The check in, boarding, onboard reception, in-flight service, meals, snacks, drinks and beverages are tops. But most of all is the neatness and apearance, of the staff and of course the friendly faces. Even under pressure of serving a meal between Singapore and Jakarta, there was not one serious face. Encouraging is how the senior cabin staff helps out and give support. Billiant, brilliant.","Always a winner","2" "2019-09-09T07:43:21-04:00","Mobile","4","review","Its my first time using premium economy class. And I would surely travel more in this. You wont cry paying for the ticket price, for we got more baggage allowance, priority check in and priority baggage tag, priority boarding after first n business class passangers. Totally worthed and will fly more in this class for sure!!! I love the champange in the plastic glass - still taste good - who cares :p The seats are relatively spacious and comfy - plus the adjustable leg rest is super soothing to help me to sleep after a long busy day. The night journey back home is no more torturing...","Pleasant Journey","1" "2019-09-09T07:41:05-04:00","Desktop","5","review","I flew from Bali all the way to Houston with two very short layovers in Changi and a quick transit in Manchester. The premium Economy seats are large and comfortable. They don't lie flat but I was able to sleep just fine. The entertainment screens are huge with tons of options. The staff is so kind and attentive. I was able to order a vegan meal that was quite tasty. I always book on Singapore if it's available.","There's a reason it keeps getting rated the best airline in the world","1" "2019-09-09T07:39:53-04:00","Mobile","5","review","My first encounter was the cabin crew at the tail end, I witness for the first time requesting my violin placed in a safe storage from a young stewardess. The Chief Steward Mr Alex Lee took this opportunity to ask her a few question if she knew what’s the procedures to the passenger and she did and also answered well. Good training and guidances from a senior! Unlike the last trip where there’s a team of leading stewards and chief seniors, this was like a group of apprentice and new crew learning and they’re doing an excellent job! Good improvement in the cabin spaces and seat comfort. Legroom increased and I can even cross my leg easily while seated down. Recliner is slightly lower for the 787 and it lowered smoothly unlike its predecessors. However the Side panel control still gets triggered if passenger is too plump eg. reading light and calling steward assistance by accident! As for extra leg room the touch screen is where it’s a slight pain to one who has short arms. It’s mounted on the wall unlike the former fittings where it is housed inside the armrest therefore you may need to stretch a little to reach the touch screen...","Training on the go! SQ655","1" "2019-09-09T07:38:42-04:00","Mobile","4","review","The flight was general clean. Loaded with good entertainment. The couple sitting beside were vegetarian and they didnt request for special in advance. But the stewardess did her best to serve them vegetarian food. I had an bad encounter。A stewardess looked pissed when i didnt hear her calling me. She gave me an irritated look. ","Attentiveness","1" "2019-09-09T07:38:18-04:00","Mobile","5","review","First time flying with Singapore airlines and flying this route. We had a few issues with baggage and delayed flight on way back. Singapore airlines staff were really helpful at sorting out our problems. We were given notice of flight delayed in plenty of time and also provided with food vouchers. We were only delayed 3 hours. Due to the delay we missed a connecting flight but Singapore airlines had everything sorted for us when we reached our destination - new flight and boarding passes sorted and also more food vouchers. The service on the plane was excellent. I will fly to NZ with them again. They were extremely helpful and went out of their way to make the journey easier. Would highly recommend","Excellent airline","1" "2019-09-09T07:37:25-04:00","Desktop","4","review","Excellent and friendly service. Paid for extra legroom for 6ft4 husband - worth it for long flight. Only problem on way out was that these seats were near the loos and entrance to staff rest area so disturbed by constant lights switching on and off. On return there was a curtain, which was better, and I requested a sleep mask, which did the trick.","Best flying experience","2" "2019-09-09T07:36:51-04:00","Desktop","5","review","Travelling from London to Singapore it turned out considerably cheaper to go LHR-FRA then FRA-SIN using Lufthansa then Singapore Airlines booked as a single purchase Singapore Airlines lived up to their strong reputation and the A380 is simply the best long distance airliner. The Airline scored through the slightly bigger seating than its rivals and the efficiency of the staff. Talking to some of them they put it down to a family mentality in which teams often work together route after route. The food was ok without being spectacular but we all loved the free snack bar of fruit, crisps and chocolate that was available throughout the flight as a supplement The plane was 10 years old and on the outbound flight the handheld technology was showing its age but usable. Personally I found the film selection very good but the 20 year-olds said Qatar and Emirates was a better choice With so much competition on the route I would still be led by the price but when all is similar Singapore Airlines would be our first choice. A further benefit to us was that we were flying on to Borneo so the tie-in between Singapore Airlines and its sister airline Silk Air made the transfers easy. I understand that by next year Silk Air will be subsumed into Singapore Airlines","Efficient, polite and high quality","1" "2019-09-09T07:34:42-04:00","Desktop","5","review","Excellent company with great service. Friendly crew always on their toes. Making you feel welcome. Have chosen this airline for many years and never been disappointed.","Great service great food","1" "2019-09-09T07:34:13-04:00","Desktop","5","review","SQ 21/22 are longest commerical flights going. EWR to SIN. Of course business class is always the best but if your own nickel, Singapore Airlines Premium Economy is the only way to go. This flight is non-stop 18 hours of excellent service. I have travel this route now twice in two months. My typical home airport is BWI of IAD, but flying in Singapore Airlines non-stop to Singapore was worth the three hour drivr to Newark, NJ.","Best Premium Economy in the air","1" "2019-09-09T07:34:10-04:00","Mobile","5","review","Superb attention to detail from food to personalized service. Outstanding food choices Could have chosen the chef! Ultra-Clean cabin All “trash “ picked up instantly SIA needs to update the App. Propensity to give incorrect information for connecting flights from SIN to LAX The price of airfare was very reasonable compared to all airlines especially US airlines","Outstanding attention to detail","1" "2019-09-09T07:32:38-04:00","Mobile","5","review","My family and I flew on Singapore Airlines flight SQ860 to Hong Kong, originating from Singapore. The crew were warm and smiley and quick to respond. The economy class team was cohesive and worked well together to reduce waiting time for any request made. The seat and in-flight entertainment of the new A350 (non-regional) was excellent. Legroom was more than sufficient and I had plenty of storage solutions for my personal belongings. The only issue I had with this new product is the lack of air vents. Passengers will not be able to adjust ventilation to their liking. I chose to have beef with egg noodles for breakfast and it was satisfactory. The food came hot, the taste was delightful and texture just right. A Magnum mini ice cream came shortly after breakfast service. Once meal service was complete, my parents were surprised with a chocolate cake and champagne - courtesy of the airline for their anniversary celebration. We booked on economy but was not rendered inferior service. Truly the best economy class around, rivalled only by its 787 economy product. Well done! ","Possibly the best economy class ","2" "2019-09-09T07:32:36-04:00","Mobile","5","review","Flying with SQ is impressive. Crew was really helpful and professional, even if you only booked an economy class, they still give their best services. Recommended. What I liked from this airlines are: 1. Earpicks provided even before you enter the plane. 2. Safety information video is a real top class. 3. Media is available even when plane are in taxi position. Perfect and recommended.","Professional Crew!","1" "2019-09-09T07:31:25-04:00","Desktop","5","review","Return from Bangkok yesterday evening .No complains about our friendly and helpful cabin crews on board the flight. Excellent service. The only problem about this flight was the air-con doesn't seems to be working well. Initially, I thought it was me but the others (70A. 71 A, 72A) who was seated behind me and a few others on other rows also complained about the aircraft air-con. Hope Singapore airlines will look into it and do something about it. Thanks.","Great service and friendly cabin crew","1" "2019-09-09T07:30:46-04:00","Mobile","5","review","My Husband and I flew to LA for my 30th birthday and the 16hrs flight meant that I am spending my birthday in the air. Little did I know, my Husband called into the SQ hotline a few days before to inform them of this and I was surprised with a chocolate birthday cake, card & champagne onboard! Very lovely service by the crews that was serving our aisle. Attentive to our needs throughout the long flight too. One thing I really like is that we get to “book the cook” in advance on their website and have the option to choose meals that are not offered on board the plane. These meals were way more appetising and delicious in my opinion! Overall a fantastic flight with SQ and will always choose them whenever I travel. Thank you!","Received a surprise birthday cake & card on board Singapore Airlines flight","2" "2019-09-09T07:29:14-04:00","Mobile","5","review","Amazing the air hostesses were busy from the time we boarded until we landed at our destination...really amazing service received","Ms","1" "2019-09-09T07:27:10-04:00","Desktop","5","review","As a major treat to myself, and to make visiting my sister in Australia bearable, I decided to fly business class. My routing was LHR - SIN - PER - then Virgin Australia on code share to BNE, then BNE - SIN - LHR. Singapore Airlines are consistently ranked in the top airlines in the world, and for good reason. Every aspect of my interaction with them was outstanding. The seat on the A380 was fantastic and very private, the food and service outstanding, the crew professional, and friendly - learning your name and addressing you by name throughout the flight, with nothing too much trouble. I flew on the A380, A350 and 777. For sleeping I found the 777 had the most space and was most comfortable, then the A380, The A350 is more of a regional rather than long haul offering, and the seat was less comfortable and spacious as a result. But all in all, I loved every minute of flying Business Class with SQ - the lounges, the pre boarding and first off / priority luggage off, as well as the pre departure champagne on board. Worth every penny!","Absolutely fantastic, extremely friendly and professional","2" "2019-09-09T07:25:49-04:00","Desktop","5","review","Singapore airlines.I just can't begin to describe how good this airline is !! The cabin crew are like models, full of grace and can't do enough to help. The plane iself, practically new, I'm six foot and there is more than enough leg room","Speechless ( in a good way)","1" "2019-09-09T07:25:31-04:00","Desktop","5","review","Excellent airline great service, the staff cannot do enough for you nothing is too much. You will not go hungry or thirsty.","Good service very attentive","2" "2019-09-09T07:19:49-04:00","Mobile","5","review","I was traveling in Economy but the treat was amazing, the seat comfortable, there’s enough space to sleep and relax. The customer service is great! The staff is amazing, calm, patient. They care about people on board. Food is tasty. Boarding and landing are very smooth and easy. ","Great Airlines ","1" "2019-09-09T07:19:48-04:00","Mobile","5","review","Good service at the airplane, and amazing airport have many things to do. It is a destination it self","Singapore airline","1" "2019-09-09T07:18:35-04:00","Desktop","3","review","Check in and boarding went smoothly Food wasn't great and my husband and myself were left with the option of noodles for breakfast after a long haul flight. I know it is an Asian airline but the majority of passengers were European and the overall smell of Asian food was quite nauseating on waking up! I did ask if there was a cake or bun of any kind available and was told no there wasn't. A Friend had recommended Singapore Airlines over others but I would definately travel a different airline to Singapore in the future especially as we had to pay an extra £250.00 each for the privilage of travelling on an airline that was no better than others we have used.","Singapore Airlines","1" "2019-09-09T07:17:52-04:00","Desktop","4","review","Staff very attentive but we had screaming children all the way, so even though we paid for premium economy i dont think it was worth it.","Nice staff","1" "2019-09-09T07:16:45-04:00","Desktop","4","review","The staff were excellent, the plane spotless, if I had a complaint it would be about the uncomfortable seats 350-900 plane, no lumbar support, Glad it was only a 5 hour flight.","Staff Excellent, Plane Comfort Not So","1" "2019-09-09T07:16:41-04:00","Desktop","3","review","Overall I was disappointed with my Business Class Singapore Airlines experience. When the seats are in flat bed mode they are at a strange angle making it difficult to position the pillow and sleep in a comfortable position. Also, unlike other airlines, unless you are a regular Singapore Airlines customer, you have to ask a member of the cabin crew to rearrange the seat into the flat bed mode and back again if you need to sit up for meals etc. The (vegetarian) meals were nothing special and were unimaginative and tasteless. Finally, a member of the cabin crew asked me sit upright and fasten the seatbelt when we were an hour from landing. I pointed out that this had not been requested by the captain and that I would do so as soon as the seatbelt sign lit up. Singapore Airlines would not be my first choice for any future Business Class flights.","Disappointing","2" "2019-09-09T07:13:31-04:00","Desktop","3","review","Newark Airport or at least where Singapore Airlines was taking off from needs a complete new 2020 rehab. Place feels, looks etc like one was 30 to 40 years ago. Tired old and zero services. The flight while long 18+ hours went by pretty well. Premium Economy is a JOKE. Seats with no space all cramped up yes we got a hot towel, drinks for free but that was it. The food was deplorable on the second meal period they ran out of food they only had Lamb left which was what was offered to us on the first meal. Flight service staff accommodating and always coming around with refreshments But a new chef and new menu is needed..","19 Hours flight...sounds bad but it wasnt.","1" "2019-09-09T07:10:17-04:00","Desktop","5","review","Having been away for 6 great weeks the trip home was going to be a bit flat so we decided to go Premium economy. As I am over 6 feet tall I was looking forward to the extra leg room but that turned out to be only one of the benefits. The seats were more comfortable and wider in a 2 4 2 format and had footrests, the food was very good and the service excellent. The ear phones and screens were also of a better standard.","Return from Oz","1" "2019-09-09T07:09:52-04:00","Desktop","5","review","By far one of the best airlines to fly. The planes are new and clean. The staff on and off the plane are fantastic. The frequent flyer program leaves a little to be desired but that would be my only complaint. Highly recommend.","One of the best!","1" "2019-09-09T07:07:45-04:00","Desktop","3","review","Good food and good in flight service. However due to late departure from Mactan (Cebu) we had a very tight transfer time in Singapore, despite being promised twice that we would have assistance in transferring none was forthcoming. Airline staff in Singapore airport unhelpful and ill informed","Good in flight","1" "2019-09-09T07:07:20-04:00","Desktop","4","review","I enjoy flying Singapore Airlines as firstly I feel 'secure' and following from that I quickly relax on the plane and quietly enjoy the food and entertainment on offer. We fly annually to Singapore and whilst I enviously look at Premium Economy and Business Class seats I feel that we get a good deal in Economy.","From the engineers on the ground to the pilots and crew I get a sense of a highly competent airlinentt","2" "2019-09-09T07:02:12-04:00","Desktop","5","review","Flight was on-time, food was very good-we had two meals. Service was fast, friendly and efficient. The on-board entertainment was excellent with allot of movies and TV to choose from. No complaints. Will fly again.","Excellent Experience","1" "2019-09-09T06:57:04-04:00","Desktop","5","review","Amazing staff, amazing service, the food was way too much and so delicious, the on board entertainment was great. I would recommend this airline to anyone traveling abroad. I felt incredibly safe and secure, I slept most of the way and I never sleep on an aircraft.","The airline take great care if you are feeling ill","1" "2019-09-09T02:00:36-04:00","Desktop","1","review","i guess i expected better, noticed on flightradar24 the flight was already down as delayed ( 5pm flight saw the delayed at 10am that morning) i had a 75 minute change over at Changi. when i approach the staff they had already had options for me to go either via Perth or melbourne chose via melbourne , originally i had paid extra money for a exit row seat on the aisle only to be dumped at the back of the plane on a window ( no mention from them to reimburse for the paid good seat) get to melbourne go to Qantas to checkin , sorry we cannot help you they have not ticketed the booking we cannot help go upstairs and fine the Admin room, after half an hour they put me on a virgin flight. A few things that upset me most i asked for a print out from Chiang Mai staff for the Qantas booking ( yes yes thats all you need) i get to the transfer station at Changi yes yes all fine all booked just check in at Qantas in melbourne . Why did no one pick up the error , nothing worse than being stuff around and after a Sh..t trip i am told nothing confirmed sort it out yourself !! why did they not attempt to fixed the delayed service when at 8 hours prior they knew it was going to be late ex Singapore to Chaing mai. i know i was travelling in cattle class but did not expect such pathetic service from the no,2 airline.","got well and truly stuffed by this airline","6" "2019-09-09T01:53:41-04:00","Desktop","5","review","It is actually the best airlines in the world and really world-class, the air hostess is genuinely very good and very helpful","It is really world class","1" "2019-09-08T23:18:03-04:00","Mobile","5","review","First time traveling on Singapore airlines & we very impressed with how professional hard working and friendly they were. On the way from Singapore to Brisbane the crew were on the go the entire time serving meals drinks cleaning up keeping us humans safe and happy. Very happy and I would be booking again on our next trip.😀👌","Great service friendly staff 😀","2" "2019-09-08T22:54:59-04:00","Desktop","5","review","This is the first time I have ever flown Singapore Air, and it was amazing. The quality of service that we received, even in economy, was phenomenal. You get hot towels to wash your hands/face with at the start of the flight. I am very picky with plane food, but the food that was on my Singapore Airlines flight was amazing. They were very efficient, especially with boarding and unloading the plane. Overall, was one of the best airlines I have ever been on and I will be booking with Singapore Airlines again!!","Great airline, comfy seats, awesome food.","2" "2019-09-08T22:46:34-04:00","Mobile","1","review","My husband upgraded fr premium economy to business class, one way as our return tickets are all on business class. He called SIA Singapore on day of upgrade and they told us only 2 seats left and charged him Singapore dollars above $8k for one way, one person. When we arrived Kris Lounge in Singapore we were shocked that they only quoted upgrade costs for same ticket at Singapore dollars just slightly more than $2k !!! Isn’t this discrepancy appalling?? For Christ’s sake, my husband is a retired American disabled veteran and cheating him this way is not right for such a prestigious airline! SIA should refund the difference of what is not the rightful charge. There should fr some decency n honesty on their part. Upset wife","Mdm","4" "2019-09-08T22:41:08-04:00","Desktop","5","review","The flight staff know how to make you feel comfortable and there is never a task too hard for them. They are attentive and provide great service.","You know you are on holiday when you board the airline.","3" "2019-09-08T22:20:59-04:00","Desktop","4","review","Had received the best service from the crew on this flight ! They were all SMILES and very attentive to the needs of passengers. Will definitely fly SIA again !","Best Service on SIA Flight","1" "2019-09-08T20:53:23-04:00","Desktop","3","review","Return flights from Brisbane to Singapore/Singapore to London were as expected in economy. I always book aisle seats as I am tall and have long legs. The two shorter trips (BNE-SIN and back) were uncomfortable because of the legroom, but the longer legs (ha!) were better. Food acceptable, staff attentive and helpful. I moved seats at one stage as the next door passenger was 'manspreading' and I couldn't even plug in the headset. When I moved I reclined the seat and was treated to a spray by the woman behind me. No, she wasn't eating, it was dark and the lights were dimmed!","Long, long, but okay","2" "2019-09-08T17:38:57-04:00","Mobile","5","review","We travelled with our 9 month old from Perth via Singapore to Frankfurt (and a month later did the same trip back). The cabin crew on our Singapore Airline flights was amazing. They sure have more experience with travelling with babies then we did at this point. I would do the 22 hour trip in a heart beat again with this First Class Service (if I had the money and time :) ). Highly recommend Singapore Airlines fit their service, tasty food and endless smiles. ","First Class Service","3" "2019-09-08T13:19:36-04:00","Mobile","4","review","I travelled SG airlines for a business trip to Cebu. I very much enjoyed the service, hospitality and inflight entertainment. The flight was on time and has no hassle boarding the flight. The food was also decent with option of vegetarian","A very comfortable and friendly airline ","2" "2019-09-08T09:54:24-04:00","Desktop","2","review","Had the worst flight ever with Singapore airlines. Service level and quality of the food have declined significantly. Even Srilankan is still better than sia.","SQ 469","4" "2019-09-08T09:45:13-04:00","Desktop","2","review","Had the worst flight ever with sia. Service level was very poor and food was awful. Even Srilankan is still better.","Cmb-Sin flight","1" "2019-09-08T06:19:55-04:00","Desktop","5","review","This was a perfect travel experience, everything was right, from the check in in Amsterdam to the arrival in Singapore. Well organised, friendly staff, efficient working, excellent service and good pre-ordered food. The seats were comfortable and just enough leg room (I am 1,95 m tall) in this premium economy class. The flight entertainment is good with a wide choise of films, games etc. We recommend Singapore Airlines and their premium economic class.","A comfortable and pleasant flight with great service.","1" "2019-09-08T02:53:56-04:00","Mobile","5","review","Flight to Seoul is superb! Like the in-flight services provided by cabin crews. Very accommodating and friendly. The in-flight movies is great! Plenty of movies selections to choose from. It makes my entire flight enjoyable and relaxing. Thank you to the entire cabin crews on Flight SQ608 on 9 August 2019.👏👏👏","Pleasant flight on SQ608","2" "2019-09-07T13:34:31-04:00","Desktop","5","review","Pretty much completely empty cabin, great service from staff too. Food was fantastic- freshly cooked (pre-ordered) burger, was great! Lounge beforehand in Changi T2 was excellent after a long incoming flight.","Great Experience in Business Class","2" "2019-09-07T13:25:14-04:00","Mobile","5","review","We were flying 13 hours to Singapore then 3hrs to Da nang. All flights were on time, well staffed and adequately catered. We enjoyed complimentary gin & tonic with a decent amount of gin and they were very friendly whenever myself or my children pressed the attention bell. Everyone was entertained by the range of up to date movies and box sets. We also left a bag in changi airport containing an iPad and iPhone, the Singapore airlines staff were very helpful in reporting it. 24 hours later the bag had been located and kept for us at the terminal for our return journey. On return, we boarded the plane to be greeted by the same staff member who helped us 2 weeks previous and pointed us in the right direction of the collection point to pick up our bag. Fantastic service. I would recommend and will fly with them again.","Comfortable flight, great service","2" "2019-09-07T12:48:57-04:00","Desktop","4","review","As an avid vapour I was worried about what to do once hitting Changi Airport as vaping is prohibited in Singapore. So here is how it works. I traveled from Auckland to Vietnam with a transit stop in Singapore for 3 hours and was panicking about my vape which was in my checked in baggage. This was not an issue but my plans had me coming back to Singapore for 3 days later in my travels - here's what I found out. While transiting you can carry your vape and use the smoking areas in the international terminals as long as you do not go through immigration. On my return to Singapore 2 weeks later I was going through immigration/customs so you can put your vape into baggage storage BEFORE going through immigration - in terminal 2 the baggage storage is behind Prada right beside the immigration gate and there is storage in every terminal. When I flew out I was going out of terminal 3 so I went through immigration at T2 picked up my stuff and headed over to T3 - easy peezy. You will either need to smoke cigarettes or use patches while in Singapore - I used nicotine lozenges which were no issue at all through customs. I was there late August 2019. Happy vaping...","Vaping in Singapore/Changi Airport","2" "2019-09-07T10:50:15-04:00","Desktop","5","review","The Crew from Singapore Airlines are very friendly, accomodating and Helpful.One Male Crew was very funny,i Just forgot to ASK His Name.Facilities are good.Everything was okey...Thanks to the Pilot and Crew For Sending us Back Home safely☺️","Friendly Crew","1" "2019-09-07T10:38:22-04:00","Desktop","3","review","As a regular C-class flyer between Europe and the Far East, I tried the C-class SQ experience,(first time) as the fares were comparable with other legacy carriers like QR,EY,GA and TG. It was a major dissapointment.. Some info, compared with QR and EY experiences: Seating on SQ A380 9V-SKI FRA-SIN , and SIN-MUC A350 9V-SHK Only to have full bed when you stand up and recline the full backrest...! Welcome drink Champagne in a small class. Quality of food: avarage Dine on demande.. not existing.. you eat after take off. Service done in Cabin with trolleys, .. the crew put the plate on your traytable.. No wine menu, wine bottles on the trolley, all opened. Cabin Crew, very friendly C Class class lounge in SIN,(T3) overcrowded, no way to sit. (22h30 LT) If I compare this SQ C Class experience with Qatar Airways, Ethiad,, than SQ is far behind. QR or EY offer a much better value for ther money. Lounges , service on board, quality of food, dine on demand, etc.... It's sad but the GLORY and reputation SQ used to have, seems to be long gone. Reminds me to the good old Qantas, British Airways days during the 80's/90's... Sad for SQ they are ending up like this. Great job to QR,EY, and even Garuda, who really deserve to be a 5 star Airline.","SQ business class review","1" "2019-09-07T10:27:54-04:00","Mobile","5","review","The staff on the flight are so attentive, decent amount of leg room and great choice of movies. Even though we were on a 9hr flight it flew in. You will also never go hungry as they just constantly bring out food and snacks! I will definitely be flighting with them for my next flight.... ","Best flight I’ve been on","2" "2019-09-07T09:56:46-04:00","Mobile","5","review","We have delay from Gothenburg to Frankfurt with lutfhansa and connecting flight with SQ 325 to Singapore. This our first flight with SQ we can said thumbs up with service excellent crew. They wait us for last call, give good service for passenger, food taste good, but amenities for kids little useless but the youngest get dumbo dolls that still can we keep it. SQ 325 its not really new one so the configuration seat 3-3-3 but still comfy with a good entertaining from kris world. Minus airplug not bit comfy better u bring self, If you need toothbrush u should ask cabin crew.","SQ 325","1" "2019-09-07T05:34:40-04:00","Desktop","3","review","Mixed experiences with flights this time. First flight from Brisbane to Singapore was ok apart from leg rest button very stiff and hard to work, second flight from Singapore to London Heathrow not so good, due to four toilets sinks blocked, so long queues for remaining toilets, leg rest jammed in up position, tv monitor not working for part of the journey, so had to be reset by staff several times, touch screen never worked, sound came and went. I have to say the staff were brilliant, they tried to clear toilets, but couldn’t, (not their job) they remained cheerful and helpful, but some things were beyond their control. There was talk of landing in India or Dubai due to toilet problems, but thankfully they decided to keep going!!!! I think the planes need better maintenance to prevent these things not working.","Unusable toilets, tv and footrest not working","1" "2019-09-07T03:37:17-04:00","Desktop","2","review","Although previously I have experienced excellent travel with this airline this trip was not so. My flight was booked through a travel agency at the last moment. Traveling for ten plus hours from Johannesburg in a middle seat was horrendous to say the least. I would not wish this type of travel arrangement for anyone at any cost. I have no expectation of Singapore Air you get whats available","Airline Coffin","1" "2019-09-07T03:02:18-04:00","Mobile","5","review","We had that 4,5 hour flight from Singapore to Darwin, and were absolutely surprised about the incredible friendly and helpful staff. Was a pleasant flight","Wonderful Staff","2" "2019-09-06T20:59:29-04:00","Desktop","5","review","Thursday 5th September and we were on the second stage of our journey to Bali from Changi Airport Singapore to Denpasar, Bali on board Singapore Airlines flight SQ 938. The flight was scheduled to depart at 08.20 and arriving in Bali at 11.00 a scheduled flight time of 2 hours and 40 minutes. The aircraft pushed back at 08.25 and were airborne almost 20 minutes later than scheduled. We were informed that flying time would be about 2 hours 15 minutes, we landed on schedule at 11.00. About 40 minutes into the flight we were served a meal with a choice of egg fritata and veal sausage or chicken noodles, went for the noodle option, delicious. The seating was comfortable and the legroom was generous, so overall a very comfortable flight. The Cabin Crew were delightful and very attentive, really wonderful service, they were happy to help. The aircraft was A330-300 and the length of the journey was 1,037 miles.","Comfortable, charming Crew and on time","1" "2019-09-06T19:42:45-04:00","Mobile","2","review","After leaving our cruise ship in Tokyo, we flew to Melbourne via Singapore on Singapore Airlines. I had flown with this airline many years ago and thought that it was good, so I was disappointed by our recent experience of it. The Premium Economy seats were tighter than I expected them to be and, on one flight, the seat in front of me showed signs of poor upkeep. The meals served ranged between poor and scarcely edible. The attentiveness of the pleasant staff was the only saving grace. It will be a long time before I think about flying Singapore Airlines again. ","Disappointing ","4" "2019-09-06T18:03:09-04:00","Mobile","5","review","Best airline,best Check in , on flight services was the excellent. We think where ever & whenever we will fly we will chose this airline","Best airline","2" "2019-09-06T06:04:58-04:00","Desktop","1","review","This was the most traumatizing experiences with an airline for my family, especially for my two kids. On that day, it was our last day in Netherland after I finished my study there and we will leave for good. I already counted my luggages (many luggages) both checked in and cabin. All based on our past experiences with different major airlines i.e. Etihad, KLM, Emirates, Garuda, ANA Air, Qatar Airline, etc. That we will be okay. So, at the airport as per our calculation all the checked baggages went it without problem. The rest is the cabin baggage, which were 1 cabin suitcase and 1 handcarry for each person (with additional kids backpack, for each of my kid). So, all went well until we were at the boarding gate. The ground officer there (male officer) said rudely that: ""what are you thinking? Bringing that many luggages to the cabin?"" And then he try weighing all my luggages based on his ""instinct"" and said that we overweight 30 kilos and must pay 856 Euro. I start panicked, my wife crying, my kids crying. So I choose to throw away all those luggages ans board the plane. But then, after almost entering the plane, they came chased us and yelled I cannot throw my luggages like that. So how I am supposed to do?!?!?! Then, I choose to pay. I had 400 euro in my saving and the rest by cash, so it should be enough. But then, they said they cannot accept debit and/or cash, only credit card! At that time my credit card was not enough to cover that amount. So ultimately, we were kicked out and all of our checked baggages were dropped off. Our flight then re-scheduled to the next day (thanks to the nice lady). So, we sorted everything and throw away many important goods, memento from our life in Netherlands, etc. We wnet again to check in and met again with the male ground handling officer. All the baggages checked in and now they wanted to see our cabin carry on, we were treated like a criminal, my kids were scared to death. After long check, the male officer was pointing at my kids backpack, said that those too already too much for a cabin carry on, I mean...its just a 5 and 8 years kids backpack for god sakes! And, so I told the kids that we must throw their backpacks away. So we did that. Then we went through the boarding process all over again. We were separated from the rest of customer by the same male officer, again, like we were a criminal. He test each of our cabin baggage again with his instinct, after long tiring process, we can board the plain. Interesting fact was, when we transit in Changi, we saw several person that brought three items to the plane, cabin suitcase, backpack and carry on bag (one of them I manage to took the picture). So where is the absolute strictness of 1 person 1 cabin baggage gone? Is it only applied to specific country, or what? So, I just told my children that I will get them a new bag, better than the bags they forced to threw away and also promised them that we will not fly with Singapore airlines again, ever.","Rude ground handling, especially for my kids.","8" "2019-09-06T05:46:30-04:00","Desktop","5","review","Singapore Airlines cabin has frequently been critiqued by fellow traveler on their lack of ability for ""mindless chat"" which the western/middle-eastern carriers are more well known for if you happened to have a crew who loves chatting and forget their job is to serve other passengers as well. The mindless chat are not important to me. What I love about Singapore Airlines is the cabin crew attention to details and the consistent application of these details. I have not had a flight with Singapore Airlines where I am not satisfied with the services of their cabin crew.","Best airline in the world","2" "2019-09-05T23:50:49-04:00","Desktop","4","review","This is a good airline with very helpful staff and good inflight entertainment but thought the food was average.","Comfortable flight.","1" "2019-09-05T22:38:38-04:00","Desktop","4","review","Second time flying on SQ flight to Japan, the first time was back in 2014. As always, SIA service is excellent. SIA remains my favorite airlines at the moment, everything is wonderful and I had nothing to complain.","Excellent Service as always","1" "2019-09-05T21:33:20-04:00","Mobile","5","review","Wow! Amazing flying experience. Crews are very welcoming and attentive. Food and drinks were delicious. Inside is well maintained. Take off and landing were smooth. Entertainment had plenty of options including recently released movies. Most importantly flight was ON TIME. ","Amazing service and aircraft","1" "2019-09-05T21:02:03-04:00","Desktop","5","review","What an experience they provide. Talk about customer service, food onboard, entertainment onboard... Just love it... and if you have a connecting flight in Singapore then nothing like that... One of the best airports in the world... You get to choose between different lounges ... variety of food options available... Variety of complimentary services are also available ... If you are flying with kids then don't worry about keeping them engaged. au.changiairport.com/things-to-do ....There is plenty of stuff for them to explore ...","Worth the price to pay ....","2" "2019-09-05T19:28:07-04:00","Desktop","4","review","Usually fly from/to Seoul via Asiana. Thumbs up to the seats and in-flight entertainment. Good service from the ladies. Whereas the service from the male cabin crew could be better. Overall, Asiana service seems to be better.","Nice seats","2" "2019-09-05T18:19:11-04:00","Desktop","4","review","24pax went to Shanghai but 18pax returned as 6pax decided to extend the stay. I forgot to inform SQ and onboard one of the Air Steward was worried when he asked me how many vegetarian meals and I told him 24. But he said that he only have 18sets based on check-in. He was very nice to said he will check whether any other passengers want to give up. 1 hour later I remembered our group was cut down to 18pax. And quickly informed him, and he was relieved and not upset/angry at all. Good job. And we were on a A380 flight where there is 2 floors.","GOOD SERVICE","2" "2019-09-05T15:47:43-04:00","Desktop","5","review","Due to work, I've flown at least eight times with Singapore Airlines in Business this year and each time, they have made me feel welcomed and at ease including when I wait for flights in their lounges (both in Melbourne and overseas). Even when seated next to another passenger, the seat still provides sufficient separation and privacy. Check-in at the airport always feels like a breeze and I never find myself waiting in line for long. They service counter ensured to help me when I had to have boarding passes reprinted after a partner flight, and I am yet to experience delays boarding the plane due to disorganization or not having the plane ready. My highlight is the food served - even when not following the golden rule of 'ordering the local meal' and there are enough choices that I haven't had to have the same meal on the same flight on different days.The selection of entertainment is brilliant, I never have any trouble finding something I want to watch - whether it is watching a new series not available in Australia or rewatching a favourite of mine. Staff are always attentive and quick to help with any issues you may have. Obviously not the cheapest option, but certainly not the most expensive - definitely worth your money when considering the quality in service, food and experience.","Always at ease and relaxed","2" "2019-09-05T09:41:01-04:00","Desktop","5","review","This Airline knows what Hospitality, Service and Duty of Care is for their clients. From Checkin to boarding,You don't have to be in First Class to have excellent service. Ever so helpful and always with a gentle kind smile is how I have always been greeted by their crew. Food is of a high standard too. The restrooms are always kept clean. Keep up the good work Singapore Airlines. Your staff do you proud.","Service","1" "2019-09-05T06:14:01-04:00","Desktop","4","review","The level of service provided by the crew onboard was unexpectedly awesome ! They were very prompt to attending to the needs of passengers and were all SMILES ! It has made my flight a pleasant and memorable one. I will definitely fly with SIA again.","Great service that was beyond expectations !","1" "2019-09-05T05:46:17-04:00","Desktop","1","review","We nooked our flight with our credit card but we didn't carry physical card with us bcoz we have other international cards for our trip... But during checkin this manager wanted to see our physical card and when i hv shown my cards copy on phone along with other proofs he just denied to accept and asked us to pay the same amount with 100aed charges... This is absurd... They just doing this random check if this is security related it should be checked with everyone... Hopefully my husband gets the card from home on time... If else they dont even refund the flight ticket","Unsatisfactory customer service","5" "2019-09-05T04:49:14-04:00","Desktop","3","review","I cannot question their flying ability. Smooth long haul ride. No problems around that. When it comes to service though, they have some serious issues or the way Singapore airlines perceive hospitality in general or some of the terminology they are using is a little different. Food across the board is mediocre, as a matter of fact worse than average considering the competition. Choice of ingredients is really bad in terms of quality. Choice of food options are really bad for long haul flights, and their design understanding of different types of meals (low salt, cholesterol, seafood, etc...) is interesting. An example: Singapore to Sydney leg. The flight is at 7:10am and after take off they are serving breakfast. I have a special low-salt meal order, and they captured that right (tick). Here's what I was served 'A small bread roll, jam, diced fruit, orange juice'. I literally asked them if it was joke. I am not questioning the low salt part btw. Are Singapore Airlines taking the piss on people by calling this pure sugar packed cocktail a meal (breakfast) by serving it on a tray? They tried to be helpful and offered the standard breakfast which had an addition of a muffin :) and offered some biscuits, etc... When I questions if it was really a breakfast, the supervisor said it was a 'continental breakfast'. Wow, that's a nice explanation. An airline like Singapore must really pick up its game when serving food. They stress the fact that they were the first to fly the world's largest jumbo A380 in their magazine. They better focus on real things. I had exactly the same problem 3 years ago, and despite my letter, nothing has changed. I will consider not looking at Singapore flights anymore.","Not questioning their flying ability. My review is all about their service.","2" "2019-09-04T21:32:23-04:00","Mobile","4","review","Clean plane. Friendly cabin crew. Good service. Good menue options and food. Cavin crew always checking on passengers. Will recommend this airline.","GOOD SERVICE","2" "2019-09-04T18:54:08-04:00","Desktop","4","review","Worth that little bit extra for the bigger seats and better service, particularly for a long flight. The service was great - as usual - and the extra leg room and bigger entertainment screen made the trip easier. The food was of the usual high standard, good choices and adequate portions. Not our National carrier but probably our airline of choice now.","Worth that little extra","2" "2019-09-04T18:13:51-04:00","Desktop","4","review","Great Service and Food makes the long flight seems short. Kudos to the Team on the flight whom made the flight so stress free","Great Way to fly and excellent Service","2" "2019-09-04T17:50:11-04:00","Desktop","2","review","I have traveled transatlantic many times, with a number of airlines. This was my first flight with Singapore Air. The in flight service ,coming and going, was the worst that i have ever experienced. The personal offered beverages once during the entire 8 to 9 hr. flight. if you wanted anything else to drink you had to get it at the galley. The food service was very slow. And i had to take my empty tray back to the galley myself because the flight attendant did not come to remove it. When i complained i was treated with disdain. I still can't believe how bad it was. They sure treat their economy passengers terrible. Never again will i fly Singapore Air.","no service at all in economy","2" "2019-09-04T15:11:53-04:00","Desktop","5","review","Recent trip to Tokyo A trip worth a millions smile and waris the heart when you see you family utterly enjoy the trip Which was made more worth with us Flying on SQ suites. SQ was and is the trend seterusnya in airline industry. All services was exceptional right from airport checkin to boarding. Needless all onboard services is epitome of SQ “ A Great Way To Fly” Cant wait to experience More of SQ charm on our next few SQ flights","OLDER SQ SUITES STILL A CHARM","1" "2019-09-04T15:05:13-04:00","Desktop","5","review","SQ is the trend settled. She was the first airline to start Suite for first class travel. Other major airlines just immitate. I am very fortunate to BE able to Fly on SQ suites on a few occasions. Somehow the Zurich flight and return to Changi was worth to mention. 1. As expected the new Suite is to die for ( but the older A380 Suite is still Par excellence) and i was even allowed to use 2 suites ( 1 F and 2F) simultaneously. 2 . Culinary indulgence 3 . The crew were exceptional with service from the heart. BUT ONLY IF SQ WOULD REQUEST ZURICH AIRPORT AND SWISS TO ALLOW FIRST CLASS SQ PASSANGERS TO USE THE HOME FIRST CLASS LOUNGE..... of course i have many flights on the Suite and cant wait to Fly the new suites again ( thiss time with my family) to LHR Singapore Airlines ...innovated not immmitate. Thank You SQ","Premium luxury travel redefined","1" "2019-09-04T13:04:36-04:00","Mobile","5","review","Swissport Sydney Australia represents AirAsia and other airlines for counter checking in. Bad decision ever make from airlines who uses Swissport for checking in their passengers. These Swissport staff in Sydney are the worse of a kind especially a try hard guy name BAS rude and arrogant. He definitely need training on how to care for customers especially customers that doesn’t even belong to Swissport. If airlines are reading this reviews Swissport is damaging your airlines brand by the poor and horrible customer service they are doing and providing to your passengers. You airlines paid millions of advertising dollars and only to be service by arrogant and rude Swissport staff especially a guy name BAS at Sydney international airport. Asking a simple question like “does my flight go direct, will you be issuing 2 boarding pass?” Simple question but this particular guy nam BAS is so rude and arrogant that he say if you ask that kind of question I have the authority to send you to the back of the queue. I said wow! Seriously!, this guy is in serious mental illness? I think in my personal opinion he need serious help or Swissport should review his employment because he is Damaging all the airlines Swissport represents. ","Swissport Sydney Australia","2" "2019-09-04T11:51:58-04:00","Desktop","4","review","Great flight with excellent service and very pleasant staff who were happy to assist with your needs.","Euro Trip 2019","2" "2019-09-04T10:19:20-04:00","Desktop","5","review","I flew over Johannesburg to see my father and spend some time with him. The trip over and back was good and the Airline really looked after me. The weather in Johannesburg was not all that good. It was very cold but the days were warm. The Airline is one of the safest airline to travel with.","Looking back to what Johannesburbbbg was like","1" "2019-09-04T08:16:34-04:00","Desktop","4","review","We flew in April this year and again in August. Both times managing the booking at ION has been less than satisfactory. The issue is the staff are unable to provide seats to accommodate toddlers. My wife wanted us to purchase a seat for our 1year old. They fly free in the basinet/your lap but my wife wanted to bring the baby seat on board. After the April trip, we discovered that if we use this the seat in front cannot recline. So i went in with plenty notice to get the front seat, i was told that there were no seats available? Although booking online i could get a front seat with a bassinet. But when i tried to book with a child under 2 the system has a hissie fit and cannot submit the ticket online. So anyway the consultant said no seats available in the front row. When we boarded the plane to Perth we were 2 rows back in the centre, the guy in front was not able to recline his seat. he was annoyed but what could we do sadly... The thing that bothered us was that ABC row 41 was occupied by 2 single folk, with a bassinet in front.... Seat b was empty... I cannot understand how they were given this seat when we had a child, paid for an extra fair and doing our best not to inconvenience anyone... Singapore airlines you really need to sort this out.. The second debacle was when we checked in on our flight home. By this time we had flown 3 flights with the same car seat, it says flight approved.. that was good enough for everyone before.... This time the guy wanted to see approved by who?? It's not stated on the seat however he could see the brand and make and google if he wished.","A good airline - Let down by inability to manage bookings thoughtfully","2" "2019-09-04T03:12:41-04:00","Desktop","5","review","Flew Premium Economy for the first time from Singapore to Frankfurt and London return to Singapore. Economy flights only between Adelaide and Singapore. Enjoyed the extra leg room and comfort in Premium Economy. Check in and boarding are always straight forward and customer service is excellent. Always welcome the refreshing hot towel. Cabin crew go above and beyond to make the journey a pleasant one. I chose gluten free meal options, but these were a little on the boring side, especially when I received the same meal on two of my four flights. I didn't enjoy lite butter or lite marmalade and GF doesn't mean diabetic. Please would whoever organises the ""different"" meals please use more imagination when selecting what the meals should be.","Excellent Airline","1" "2019-09-04T00:54:11-04:00","Desktop","5","review","From the moment that we arrived at London Heathrow airport until we arrived in Perth, the whole experience was 5 star as far as I am concerned. When checking in a gentleman lifted our luggage onto the baggage carousel, lounge experience at both Heathrow and Singapore were outstanding. Boarding for both flghts e quick and efficient..the inflight experience was outstanding from meals, personal customer service, to sleep and comfort on both the A380 from London to Singapore and again from Singapore to Perth. Would highly recommend Singapore Airlines to any one. Can't wait for our trip next year to Paris. ","Outstanding customer service.","1" "2019-09-04T00:33:35-04:00","Desktop","5","review","Good Airline , always choose SQ when travel . Inflight services is the best. Meals is good , when you have problem , they have the solution. Put my trust in SQ","Good Airlines","1" "2019-09-04T00:02:59-04:00","Mobile","5","review","Start check in to the transfer and arrival they never miss willing to help. The cabin staff was helpful beyond the service. Seat was comfortable. The facility was superb. You can found everything on your seat. Like USB charge. Power charge. Plugs with all kinds plugs. The screen was perfect to watch all movie from old to latest and coming movies. You will not boring at all. The food is extremely good as my chef tongue. Is always love use this airlines. Thanks also to transfer staff at Changi Airport for the fast information due my transit is only 1 hours going to Kualalumpur. ","Good and comfortable service","1" "2019-09-03T22:22:12-04:00","Desktop","5","review","My flight with Singapore Airlines was awesome. On time departures and almost 25 minutes ahead of schedule arrival in Melbourne. Flew on the Airbus A380 for the first time and my experience on this double decker beast was great. Inflight hospitality & entertainment was good too, overall if you're flying with a family of 4 - I recommend you fly Singapore Airlines all the way.","Dhaka - Singapore - Melbourne","1" "2019-09-03T22:20:19-04:00","Desktop","5","review","Always good to travel Singapore. My travel agent rates them highly and I admit, I have to agree. I usually fly Singapore when I am all over Asia.","Always Good to Fly with them","1" "2019-09-03T21:30:44-04:00","Desktop","5","review","We booked a SQ flight to Bangkok in July and was pleasantly surprised that we get to choose the seat as a whole family travelling with the infant. However, when we wanted to check in for the flight back to Singapore, was shocked to find out the all the family members were separated with only the infant and the father alone. Managed to get in touch with the Singapore airlines office in Singapore and was relieved to find out that the seats has already been allocated to us by default. The whole team on both flights were very helpful and pleasant. The seats and bassinet provided were very comfortable. It was a very smooth and memorable flight from Singapore to Bangkok and from Bangkok to Singapore and my grandchild definitely has a very wonderful first time experience on board Singapore Airlines. Thank you very much for your wonderful service!","very memorable flight for my infant grandson","2" "2019-09-03T20:53:06-04:00","Mobile","2","review","Some things are beyond the flight attendants control and I totally appreciate that but a smile and common Curtiss costs nothing. Travelling with two small children (6&4) on the last leg of our journey over to Perth from the u.k and this airline was so rude and a real let down in comparison to the 16 hour flight we had prior to this one with Emirates. the staff where beautifully dressed but without a smile that was quite off putting. My daughters television broke and when I asked if there was any way to reset the device the lady simply shrugged and suggested she change to a spare seat at the back of the plane walking off .in addition to this I asked if they had a pen I could borrow to fill in my boarding card and was told no we don’t provide that service. My two children were not amused to receive different meals substituted as the prior booking ones where not made available.","A really disappointing flight and service","2" "2019-09-03T19:49:42-04:00","Desktop","4","review","great service, food Ok, big selection of movies, TV shows etc. No complaints. Singapore Airlines have been constantly good for many years. Its worth going with a good airline to have a good experience.","Best economy class airline","1" "2019-09-03T19:19:11-04:00","Desktop","5","review","the best airline ... services is super good... not only in flight, and also ground services... they take care from start until the end of your trip... ","the best airlines...","1" "2019-09-03T19:10:48-04:00","Desktop","5","review","It is always comfortable to fly with Singapore Airline. Everything is predictable with the service and food. ","Wonderful crews and good service","1" "2019-09-03T19:06:10-04:00","Desktop","5","review","Seamless online check in, luggage drop, immigration and boarding. Nice comfortable seat, clean cabin, excellent service. Timely departure. Definitely... a great way to fly","Definitely... a great way to fly","1" "2019-09-03T18:05:10-04:00","Desktop","5","review","We were overwhelmed with the gracious service, gourmet food and wine offerings. The meals were wonderful with many options described in a menu and also tasty vegetarian offerings. The pod seats were comfortable with many movie and tv show options. We were amazed at the ability of the seat to convert into a bed. My husband is 6'1"" and even when fully stretched out, neither his head or feet touched the ends of the bed. If we ever have the opportunity to fly to Asia again, Singapore Airlines is our first choice.","Remarkable 15-hour flight!","1" "2019-09-03T17:50:11-04:00","Desktop","5","review","we upgraded to Business Class and that was the best thing we could have done, especially on the long legs (Singapore to Frankfurt and Amsterdam to Singapore).","Excellent service by staff","1" "2019-09-03T17:04:58-04:00","Desktop","5","review","Excellent service from both ground and cabin crew made our journey to Australia less stressful traveling with my husband that has mobility difficulties we took his mobility scooter with us and nothing was to much trouble for them that certainly took away worry and stress off me I certainly recommend Singapore Airlines and will be traveling with them next time I fly ","Excellent service","1" "2019-09-03T16:51:27-04:00","Desktop","3","review","We love this airline but some flight you are ignored ,the flight over Singapore Slings and smiles all round.__The trip back 11pm out of Singapore lights out and no love we were sitting in row 64 and experienced the coldest ever journey .my partner asked for an extra blanket 3 times and nothing came she put on extra clothing and tried to sleep but shivered all the way back to Adelaide. lucky for us back home it was 6C so we warmed up a little on arrival -disappointing service from a usually good airline,not happy Jan.","Freezing","2" "2019-09-03T14:53:41-04:00","Desktop","5","review","I’ve flown with them on 3 occasions and every time we have been very well looked after. Even when our flight was delayed from London for 7 hours we were given food and drink vouchers and then compensated for the flight and a box of chocolates to boot!","We were very well looked after","1" "2019-09-03T13:45:59-04:00","Desktop","5","review","I traveled with SA on my way back from Germany on the A380 and even so I sat in row 82 (the last row on the upper deck) it was comfortable, the service was excellent and I enjoyed my flight","Excellent","1" "2019-09-03T11:28:51-04:00","Desktop","1","review","my wife and i are planing a trip to melbourne in march ,we were also going to visit family in new zealand for a few days but as it became apparent singapore airlines could not offer any flights to or from wellington ,they said that they had no partner airlines and no code shares so we would need to make our owm arrangements from wellington to melbourne.we were very keen to fly with singapore airlines and especially in the wonderfull suites and keen to book with only one company we decided to drop the wellington part of our trip and simply fly london to singapore, stay at the fullerton hotel for a 3 night stop off then go to melbourne for 18 days with friends then back to singapore for 4 nights at raffles , then back to london. the problem started when i telephoned singapore airlines and passed on my itinary, the chap that i spoke to obviously had trouble understanding what i was trying to say , and i really struggled to understand him. i was put on hold a number of times and when i suggested that he lookup the details and call me back , he said that it was not possible .when i received an email it had not included the hotels that i had requested ,so i sent an email to ask why, I was told that singapore airlines could not book the fullerton hotel so i would have to book it myself ,i then asked to stay at the manderine oriental hotel and again i was told that i would need to book this hotel myself as singapore airlines did not offer this hotel. i m not sure if that is true or if the person dealing with my enquiry just could not be bothered,but i was sent a link to a list of hotels that i could choose from.i was astonished as all of the other airlines that i had sent the same information to had replied with no problems, and because we wanted to travel on a single booking i did not want to book a separate hotel.i sent a complaint to singapore airlines and not only did they not take me seriously but if anything the service got even worse.each time i emailed it took at least 2 days for them to reply ,even though they sent an immediate acknowledgement. when they did reply it was as if they did not understand that all i wanted was a quotation that included the items listed on my enquiry . finally after 9 emails i received a telephone call from a member of staff who seemed to imply that it was probably my misunderstanding before hanging up just as i started to speak. i have sent a follow up email stating that i feel that it was probably time to move on and spend my £19,000.00 with another airline, but i have received no more correspondance . it is a real shame because as i explained to singapore airlines on a number of ocasions, we were both really looking forward to traveling in the wonderful suites.","unbelievable ,extremely poor service when asking for a quotation.","5" "2019-09-03T10:58:43-04:00","Mobile","3","review","Business lounge at Perth Airport can only be described as a dated worn box. Airline from Perth to Singapore could be described as worn, tired and disappointing. Staff were friendly and helpful. Food average to poor for business class. Flight from Changi to London was a slight improvement. No option as had to travel as an emergency so did make it to Uk in record time. No plan to travel Singapore airlines in future as value for money found better elsewhere. Qatar or Emirates. Emirates even provide car to and from destination within certain radius. A disappointed traveller. ","Disappointing ","2" "2019-09-03T09:18:32-04:00","Mobile","4","review","Let me begin by saying I'm a frequent Star Alliance traveler and that one of the best airlines in my opinion is Singapore Airlines. Flight SQ36 in one of the longest flights to take. The plane doesn't feature Economy Class, but Premium Economy. This particular day, as always according to flight attendant, the plane was fully booked so the feeling of being in Premium Economy dissapeared as soon as entering the plane. It was like flying in a normal Economy Class. Odors in the cabin were disgusting at sometimes even the flight attendants tried to keep everything in good shape. One of the toilets wasn't working so restrooms were pretty crowded too. Food was good, entertainment onboard was boring, and seats uncomfortable. As it is Premium Economy armrests are fixed giving you no room to move, even the next seat is available. The full cabin gives the sensation of a normal economy class. Check well price before buying, it may be better to fly via Tokyo or Seoul, at least you will be sure that cabin will be fresh for the second leg of your trip, plus changing planes allow you to walk and stretch. ","Wouldn't fly again SQ36","2" "2019-09-03T06:36:20-04:00","Desktop","4","review","It was a great experience flying with Singapore Airlines. It had a great entertaining system. I had watched Captain Marvel and Shazam! The crew members were kind and helpful. The food there in the flight was ok but not awesome. The boarding call was really fast so we did not have the time to be in the line before another pair of seat numbers were called.","Awesome entertainment system and experience.","3" "2019-09-03T02:44:17-04:00","Mobile","4","review","We flew to and from Bali with Singapore airlines flying from Tokyo/Japan! It was so nice getting the hot towels to freshen up and the meals were delicious and very filling! On our way to Bali the flight from Singapore to Bali was short and sharp the flight attendant was rushing we felt sorry for her! Then on our way home we got the partner airline silk air to Singapore this was a little disappointing as there wasn’t any entertainment but it was a short flight so that was okay. The flight was delayed I think due to Bali airport but the airline gave us a little food voucher to use in the airport at Singapore while we waited for our new flight that was rescheduled (3 hours was all we were behind so not bad) and then from Singapore to Tokyo was amazing the best plane we had been on! It had nice TVs with very recent movies and it was a great experience to finish our holiday on! The options of food were amazing again and the flight attendant was so kind he gave us a few fizzy drinks and topped us up rather then just 1 cup like some airlines! Would definitely recommend Singapore airlines to people! Thanks so much for the great experience! ","Great airline ","1" "2019-09-02T23:31:30-04:00","Desktop","3","review","This is the second time that our luggage got delayed. (2 out of 3) A few years ago, our luggage got delayed at arriving to UK and very recently, it got delayed again arriving to the Philippines from Singapore (Silk Air) by a day. Not on really for a supposedly the best airline in the world. Never encountered this problem with other airlines and hopefully never will. Calling them at Singapore from UK to report the issue incurred massive international phone bill which will offset their £35 compensation they offer.","Luggage Delay","1" "2019-09-02T22:03:54-04:00","Desktop","5","review","Second time flying Singapore Airlines,Nothing to much trouble for the cabin crew.Food choice & availability very good for economy including proper cutlery rather than plastic.Worth paying that little bit extra.","Attentive Service Good Food Clean Aircraft","1" "2019-09-02T21:29:11-04:00","Desktop","5","review","This is the greatest airline! Their food is real, highly quality cuisine, no fluff. The staff are friendly and professional. The movies on board were also wonderful. After a long haul flight of 20 hours, we were not even tired. I highly recommend them!","Wonderful experience","1" "2019-09-02T13:00:13-04:00","Desktop","5","review","Flight crew were professional, friendly, helpful and made sure passengers were comfortable. They attended to passengers' requests promptly. Food was 'average' but service was excellent. Had to request for amenities and snacks though.","Comfort and Service on Singapore Airlines","1" "2019-09-02T08:29:19-04:00","Desktop","4","review","The new Business Class arrangement on long haul flights is great. Plenty of set width and the service, food and overall comfort is excellent.","Great Service and Comfort","3" "2019-09-02T06:57:24-04:00","Desktop","4","review","Flight was delayed out of Frankfurt by 10 hours. Passengers never knew waht the problem was, we were told it is technical. At 4 pm we still did not know what time the flight was departing. Passengers were left wandering around with no clear designated counter where information could be obtained. For passengers connecting like myself from Montreal it was particularly painful. Frankly, I was expecting SQ to be better at this.","Poor communications about delayed flight","3" "2019-09-01T23:46:31-04:00","Desktop","4","review","Experienced very good service from attendants. Flights were punctual and baggage booked to end destinations. Good size tv screens. Would have liked a bit more leg room, but considering return costs Adelaide return Da Nang, overall, Singapore airlines provided great service and a good price. Would have liked to have choice of having extra leg space seating after airline changed plane from initial booking. Changi airport is excellent. Would fly with them again.","Great service and efficiency","2" "2019-09-01T22:12:37-04:00","Desktop","5","review","I've flown with this airline before but my partner hasn't so he didn't know what to expect, he was very happy with the whole experience, boarding no hassle, staff very friendly, he liked the hot towels that they came round with, food was OK and the drink choices too, even when plane was in ""sleep mode"" they quietly did rounds with fruit juice and water for those that were still awake. The entertainment screens were of a good size, seats, well typical airline seats but there is more room than budget airlines I've flown!!. Definitely use again for my next trip","Great experience","4" "2019-09-01T21:57:31-04:00","Desktop","5","review","My Husband and I booked our flight to Bali for to weeks we in advance and manged to get a great deal on Singapore airline. The service on Singapore is second to none and we have flown all the best of class airlines in the MENA region. I have a load and I really do mean a load of food intolerance's and the book the chef is amazing for me the variety and the list of ingredients makes my life so much easier and the Chicken Satay is the best I've ever tasted Singapore airlines also stocks the full box sets not just one or two episodes like other comparable airlines. For a long trip it makes you can watch an entire season which is great especially if you've seen all the films on offer The lie flat bed is the most comfortable I have ever used but for me their Customer Service is second to none. When we landed in Bali I got a call from my mother that my father had been rushed to hospital. The next two days he deteriorated further and I was told to get home as quickly as I could. I was in a foreign country and was close to panic but tried to call the local number when that didn't work I tried the on-line chat and asked to speak to an agent. The agent came on immediately and managed to change my flight sent me all the new flight details and waived all fees. I was expecting the usual high fees for a flight change as remember I booked the cheapest flight in that class on offer but I needed to get back and I had travel insurance but no the Agent said no need just send us the doctors note requesting you come home which I did. Singapore airlines took all the stress out of a very stressful situation. I managed to get everything we had brought with us back to Dubai and catch a flight back to Ireland and so far so good with my father who is now out of the woods and making a good if slow recovery.","Amazing Airline with next level Customer Support","3" "2019-09-01T21:10:02-04:00","Desktop","3","review","Because the direct flight to Singapore was fully booked when I needed to travel I had to transfer in Milano. Because of the fact that I could not check in until Jakarta in Frankfurt (I booked it as a connecting flight) my luggage got lost in Milano. In Milano there is no transfer desk for Singapore airlines. I finally got my luggage 2 days later. I asked for compensation and after 5 weeks (!) they responded that I'm not eligible for that. Basically they are hiding behind hotlines and e-mail and only reply with the standard Q&A. Their level of service is not even dependent on your status of the class of travel (I got Krisflyer Gold). So, if everything works well its a nice airline, but beware if they make a mistake...","Very good when everything works, but if not...","2" "2019-09-01T20:40:37-04:00","Mobile","5","review","Superb airline, speechless hospitality, really clear and efficient announcement over PA system, endless inflight entertainment, good food and etc etc","Best way to fly SIA","2" "2019-09-01T19:49:24-04:00","Desktop","4","review","Easy and efficient check In On time departure ..Boarding orderly and on board experience excellent . Break breakfast was served was served on time and good. I","pleasant experience","1" "2019-09-01T16:24:18-04:00","Desktop","5","review","After travelling with economy airlines ( Jetstar, Air Asia, Tiger ) we decided to pay the extra money and travel with Singapore Airlines. It's the best decision we've made! Great friendly experienced staff, good food (by airline standards), clean cabin/toilets and a brilliant entertainment system. We paid extra for emergency exit seats to give us extra legroom and it was well worth it. The only downside to this is that you're close to the toilets but we were aware of this so it wasn't an issue. Would we recommend Singapore Airlines? Most definitely!","Better than economy airlines.","1" "2019-09-01T14:13:20-04:00","Desktop","3","review","This used to be one of the top airlines, but based on the experience on this flight - the quality is clearly dropping. Positive: Flight entertainment system is one of the best in class. Great and responsive (touch-) screens, good mix of entertainment offers. Boarding was without issues and flight on time. Average: Seats feel compared to others a bit narrow and worn ... have seen better over the last years. Negative: Food was terrible (tasteless and dry). Interesting as well that they don't even bother anymore to provide salt and pepper to allow passengers to spice up the food. Given that that Singapore Airlines is clearly not one of the cheap flyers - do they really need to save the cost for a serving of salt and pepper? Service was (on this particular flight) quite sad. Crew didn't even bother to offer on a long haul flight a second serving of drinks per meal - and the only stuff they rarely provided during the night was water. Felt they got a premium for not providing juice or similar ...","mixed bag","1" "2019-09-01T10:55:13-04:00","Desktop","3","review","We actually flew from Sydney fiSingapore and then back on within an hour onto the Singapore to Zurich flight so nearly 24 hours flying time which is a long time in economy. We’ve flown Singapore quite a few times over the last 20 years and like most full service airlines the quality isn’t as good as it used to be in terms of food, service etc but it is still one of the best available and will definitely use them again. We flew with our young daughter and they are good with kids, not as good as Etihad with their flying nannies who really make kids feel special but they give them a nice little pack with some games to play. A couple of times I asked for a drink and they said yes I’ll go get it and never came back and that wouldn’t have happened on Singapore 10 years ago but most airlines seem to be dropping their standards.","Still a great airline.","2" "2019-09-01T10:41:27-04:00","Desktop","4","review","The whole journey went smoothly with excellent staff and food. Although a connection was missed from Singapore to London there was no issue being but on the next flight an hour later.","The way to travel on your own!","1" "2019-09-01T10:27:57-04:00","Mobile","5","review","3rd time we have used this airline. Never disappoints. 12 hours seems a long time but the staff constantly provide drinks and food. You can go to the back and collect sandwiches snacks etc. Always smiling. Flights are rarely delayed. Not the cheapest airline but you get a little extra. ","Always a lovely flight ","2" "2019-09-01T06:46:24-04:00","Mobile","3","review","Wondering why SQ is not coming up with a solution to constant high and long crying babies wheb at least 7-10 rows are affected and irritated if 1 young child/baby keeps on crying??? 4 hrs it lasted out of the 7.5 from Spore to BNE!! And apart from this the quality of food served by SQ is going down and down. 20 years ago I looked forward to the menu - today it is tasteless and overcooked!! Now only the ""service"" of SQ remaining and soon other airlines will take over. ","No solution to crying babies/kids - quality of food","1" "2019-09-01T04:18:02-04:00","Desktop","2","review","Very rude help desk of Singapore airlines at Sydney airport, experienced couple of times .Overall service is poor Food is not great","None","1" "2019-09-01T03:11:18-04:00","Mobile","5","review","We travelled to Singapore from Brisbane recently. From checking in, to obliging cabin staff we thoroughly enjoyed our flight. One of my friends travelling had a birthday on the day of departure and at 4.30 am before arriving in Singapore we were all given a glass of champagne along with a cake. A very lovely gesture and surprise. The service on Silk Air from Cambodia to Singapore was also excellent.","GREAT SERVICE, FRIENDLY STAFF","1" "2019-08-31T22:42:57-04:00","Desktop","4","review","As part of a 6 flight 3 week vacation we caught SQ978 to Bangkok in Business Class. Whilst it was a short flight it was enjoyable. The 787 Dreamliner was new & modern & we had a far better experience than we had endured on BA16 from Sydney to Singapore in First Class, in their very old 777-300. With all the features in a new aircraft & fine in-flight service the trip was very enjoyable.","No wonder SQ is rated #1","1" "2019-08-31T18:06:56-04:00","Mobile","5","review","It is always a pleasure entering an airplane of Singapore Airlines. Everybody is very friendly and helpful and you get all you want and or need. This time the plane was new with the new business class seats. You have to find our quite a lot new things. ","Best airline","2" "2019-08-31T17:44:20-04:00","Desktop","5","review","It is brand new aircraft. Big LCD screen for watching huge selection of movies and TVs. Before food they serve peanuts as snacks. After food they serve ice cream. They give you a food menu before they serve so you can have time to decide what you want to eat. Seats are also comfortable too. Overall, one of the best airline I have taken.","Reputation Upheld","2" "2019-08-31T16:48:49-04:00","Desktop","4","review","Having flown Adelaide to Singapore with Singapore Airlines at least a dozen times I must say my most recent experience was the most uncomfortable. The A350 plane has been configured to cram in as many seats as possible so that ,unless you are extremely thin or a child the tray table will not sit flat. Also if the person seated in front of you puts their seat back it is almost in your face. The staff were their usual friendly and efficient selves and the flights were on time.","A tight squeeze !","2" "2019-08-31T09:07:05-04:00","Desktop","5","review","First leg of travel from Adelaide to Singapore in the new plane is not as good as the previous plane as we liked the 2-4-2 seats better, and it seems a little less leg room but the service is great and Changi Airport is fantastic to wait for the connection flight. If you are flying back Singapore Airlines don’t forget to claim S$40 voucher either. on the way out or on the way back Upon presentation of your boarding passes and passports. We claimed it on the way into Singapore but will spend the voucher on the way back.","Great Airline and great Airport.","2" "2019-08-31T07:21:58-04:00","Mobile","4","review","I would have probably liked a bit more fruit available through the long flight. The food was tasty but something fresh during the flight which you can help yourself like qantas would be good. The flat beds are good but limited space for feet. Entertainment system is excellent with a good range of movies. It’s clean and they try to make it quiet for you.","It was as expected ","2" "2019-08-31T06:48:59-04:00","Desktop","5","review","Good start to the flight in the Silverkris Lounge at Bangkok Airport. Food and beverage selection was very good with bar services. Cocktails, mocktails, coconuts. On board the dreamliner regional business class, the leg room for stretching is a lot more spacious and wider than I thought. Very nice new aircraft and I think I prefer the Dreamliner 787 over Airbus 350. Food and beverage selection on board as usual good but not wow. I kinda wish they change the business class champagne some day soon. Not really a big fan of Piper.","Nice Bangkok Lounge & Pretty Good Business Class on the Dreamliner","2" "2019-08-31T05:23:00-04:00","Desktop","4","review","I always look forward to flying on Singapore Airlines, and make it my first choice when i can. We had to take two flights back to back to get us from Perth, Western Australia to Shanghai, China. The first flight from Perth to Singapore was its usual pleasant flight, with friendly, helpful staff, great service, and delicious food. The entertainment was plentiful, and the aircraft comfortable. The flight couldn't be faulted, even to the point where our toddler son got a personalized goodbye as we disembarked. The flight from Singapore to Shanghai was a different story. Albeit we were tired at this stage, the staff were adequate, the plane got us there, but the entertainment options and screens themselves were not to the standard i have come to expect from Singapore Airlines. It wont affect my future travel with them, but i will be more selective when it comes to my final destination","A trip of two halves","2" "2019-08-31T04:44:34-04:00","Desktop","3","review","We managed to get a very good deal on SQ to fly to Hanoi in July (probably because this is the hottest month of the year and therefore the least popular time). Operated on an A330 with a 2-4-2 config in economy. Despite it being low season the flight was completely full - I didn't see any empty seats. Some issues with the entertainment system randomly stopping during the movies I watched, but otherwise no issues on this flight. Inflight meal was decent. And of course it was nice to be back on SQ after so many recent flights on budget airlines. Flight arrived on time.","Singapore to Hanoi on SQ176","1" "2019-08-31T02:11:27-04:00","Desktop","5","review","Customer Care Management and Singapore Airlines Kris Flyer membership services are synonyms in every sense .Either a telephone call or a mail is enough .. your grievances are redressed and you feel that the burden is brought down from the Head and Shoulder. I am one of the members and my experience is very memorable and encouraging. When some of Kris Flyer mileage points were not featured ,I referred to Singapore airline Kris Flyer membership services and instantly they responded and all correctional measures are taken care documented .I got a great relief. For the first time I relished how Singapore Airlines is tuned to care the general customers apart senior citizens. During my interaction I found Miss Imania was too kind enough to respond to my queries through chatting and this experience made me to review the Singapore Airlines services , the aircraft, Club services and top it all is on board pampering","An air Affair","1" "2019-08-31T01:43:18-04:00","Mobile","5","review","03 August 2019 i were travelling from Ahmedabad to Singapore changi airport . It was evening flight and Seating also comfortable for this duration of flight. We left on time, and the crew were then rushing to serve dinner. Food was extremely good and we landed on time also.","Singapore Airlines SQ 531","2" "2019-08-31T00:40:17-04:00","Desktop","4","review","My flight was in mid August. The flight to Singapore seemed to be in a newer aircraft but not being an expert on these things, I don't really know. The crew were absolutely delightful. The food seemed a bit ordinary and I am not sure whether this is because I ordered vegetarian oriental for the Sydney-Singapore flight. From Singapore to London, I had Indian vegetarian - again a bit bland. Not what you'd expect for Asian food on aircraft, it usually fares better than Western. I noticed during the service that they only serve water or drinks in the plastic cups e.g. if you have a can of coke, they pour the coke into the plastic cup and retain the can. Also the same with water. I much prefer it if they hand out small bottles of water or large bottles of water. I like to drink a lot of water on flights, so it a problem having to ask for plastic cups of water all the time. I learnt from this on the return flight and retained an empty water bottle that I could fill at the fountain. I've got no idea why they are so stingy with the drinks. The wine is awful too. Why don't they serve some decent Australian or New Zealand wines - when buying in bulk they are not that expensive to buy. instead they've got this Chilean rubbish which gives you a headache. The aircraft from Singapore to London seemed an older aircraft and the entertainment equipment was not so easy to use. Overall I don't think it's as good as British Airways (that did surprise me!) or Qantas. I noticed passengers getting on with very large cabin bags. One couple had enormous bags which would not have fitted in the overhead cabins and they put them under their feet. There's no way they would fit under the seat in front. I pitied the passenger sitting next to them. The woman had her bag sort of stored on the window sill which meant she had hardly any room left in her seat. There's no way Qantas would allow that!","Sydney to London via Singapore","1" "2019-08-30T22:59:02-04:00","Desktop","4","review","I haven't reviewed Singapore Airlines in a while. I recently went on a business class flight to Tokyo and back from Singapore. The flight was almost 7 hours long. The cost of the flight is not cheap in comparison to other airlines but SQ offers much more. Their seat size is huge compared to other airlines business class. This trip I found that SQ has removed all their novelty gifts for business class and first passengers. I actually enjoyed receiving a little gift from them even though its probably already paid for in the cost of your ticket but it was nice to receive a perfume or something or rather. They have just removed that element completely. My husband who is a frequent flyer says they removed it a while ago. I also found service was just average. The staff on the airline I went on on both ways did their job as much as was required from them. I didn't get the extra conversations, the small talk that I used to get on their airline. When I entered the plane, the staff who I passed greeted me and I went to my seat. After that I only saw staff members if it was time to serve a drink or dinner. I remember a time when a staff or two will strike a short conversation with you making you feel a lot more welcome. Maybe it was just my luck, but I felt you can take service to a whole new level with a bit of conversation.","You get what you pay for.","2" "2019-08-30T20:35:35-04:00","Desktop","3","review","This was a chartered flight by Scoot. Could it be the difference? The plane, a 777-200 was not a modern plane but it's the seat and run down material letting the whole experience down. After few hours, most passengers could feel the pain at the back. The screen was of low resolution and poor audio, connecting by a 20 years' old handset control. The air draft from the top was dry and strong, making the whole trip hard to bear. Service by SQ cabin crew was good though but not the meal. It's hard to imagine this was one of SQ typical flying quality.","Where is the usual SQ standard","1" "2019-08-30T20:14:24-04:00","Desktop","4","review","For the return leg on a short trip to Kuala Lumpur, there were a number of possible flights I could have taken but only one, this one, was a Singapore Airlines Airbus A350. As it turned out, the plane I flew in was a newly-minted one, having entered service slight over two months prior. And this experience was enough to convince me that the airline had made a very wise decision selecting this aircraft type. Larger-than-usual windows made for better viewing out the aircraft, decent legroom, a comfortable slimline seat which provides fairly good lumbar support, a large monitor with wonderful clarity, and naturally an inflight entertainment system that would takes month to fully enjoy. However, being such a short flight (only 45-minutes or so), there was no good opportunity to test the recline of the seat nor was there an inflight meal, and. Nevertheless the service was friendly and efficient, and the crew were obliging enough to allow to take photos in the plane after all the passengers had disembarked.","My new favourite aircraft type","1" "2019-08-30T15:47:36-04:00","Mobile","1","review","Arriving Singapore from Hyderabad with just 50mins to spare. Requested cabin staff to help make connecting flight - advised “don’t worry there are 8 of you making this connection we’ll assist”. The ‘assistance’ was a sign with the gate number!! So 500metres plus from gate to train and 500metres plus from train to new gate. At 6o+ age, chronic osteoarthritis and not an athlete anymore, i ran and really thought id have a heart attack. Really Singapore Airlines would it kill to provide a golf cart for me and 7 others? Singapore Airlines your disrespect wont be forgotten.","Takes your money with connecting service","2" "2019-08-30T10:32:17-04:00","Mobile","5","review","First time I've travelled with Singapore Airlines. From check in everything was to a very high standard. Flight attendants were very helpful and professional. Food excellent and plenty of choice. Came round throughout the long flight with drinks and snacks. Entertainment was excellent plenty of choice. Would recommend the airline. Would travel with them again.","Holiday","2" "2019-08-30T10:24:24-04:00","Mobile","4","review","I have the pleasure to experience their economy promo return flight to tokyo before at nov 2018 and it is very convienent. so at this time i am joining their hospitalty again and have the opportunity to taste their delicious food and right on schedule (at least they try because of the heavy traffic for departure from Jakarta Airport).","delicious food and right on schedule","2" "2019-08-30T04:45:55-04:00","Mobile","5","review","Staff were super friendly, always on the go. Buzz for an attendant and they are there. No request is too difficult. Onboard entertainment is awesome, something for everyone. Drinks and snacks are served all night, without even having to call for an attendant. Nice airline and always make a point of using them when flying to Asia. An all round great flying experience!","Topped Up","1" "2019-08-30T03:06:43-04:00","Desktop","5","review","It is a long flight, approximately 24 hours each way with change of craft in Singapore. The staff were very good on every leg, the aircraft very clean and fit for purpose. My only criticism if I had one would be the frequent flyer points. I am a velocity member (Virgin thing who have an arrangement with Singapore airlines) Very few points for such big miles and sectors. Not a Singapore problem, simply an observation. If you do travel singapore it might be worth joining their program to get bigger rewards.","Very comfortable economy class","2" "2019-08-30T01:17:02-04:00","Mobile","5","review","We flew Singapore Airlines from Heathrow to Adelaide via Singapore using both the airbus 380 and the dreamliner. The 380 was a brilliant and extremely comfortable plane with plenty of legroom including rockers for your feet, this aircraft was far superior to the dreamliner which we took to and from Changi to Adelaide although this was also a comfortable plane. The service provided throughout all flights was beyond reproach with in flight food and drinks on tap served by the politest staff you can imagine. 5star treatment even in economy class.","Excellent service","3" "2019-08-29T23:54:49-04:00","Desktop","1","review","Flight details 23 August 2019, depart singapore changi 23.10. Flight SQ279. To adelaide. Seat row 58 After asking for extra room seating at ticket booking, as i am 6 foot 4 we were told my seat possition had extra room. When we boarded we found seat and no joke, there was only around 5"" of room between seats. They were squashed it that tight. I said to the nice air hostess that there was no way i could sit in the seat. She was nice and said that she would check once plane full and see what she could do. I managed to stand in the gap but was difficult as could not stand straight because of very limited room. I sat down when told with legs into isle with arm rest lifted. (sitting sideways) I thought the hostess would be back shortly to organise something. The plane started to move then the head steward (male) came and as he approached he very aggressivly said, 'are you going to sit in your seat properly'. I was really taken aback at his tone and nicely said that i could not get my legs between the seats. My wife also then said 'does he need to cut his legs off'. He then very loudly and nastily said, 'sit in your seat properly or i will turn this plane back to the airport'. Meanwhile other passengers around me were looking shocked with there mouths hanging in total disbelief. I felt so belittled and shocked as i had not been nasty, loud ect, i had just asked the female hostess very nicely about my seat initially. So i got 2 of the small pillows and put one between each knee and the seat in front, my knees being up level with my chin and feet up at seat base level. I used pillows as seat back was plastic and hard on my knees. Now i will also add that i had asked for extra room when seat was booked. I do have terminal cancer and had approval from specialist to travel and this had been a bucket list holiday. The trip over i had an exit seat with lots of room. Once our flight got under way i then sat with legs out in isle again and the hostesses were very nice about it, i moved my legs so they could get trolley through ect. I never saw that pig of a male hostess again on the trip. I ended up suffering a lot of pain caused by the fact that sometimes i had to be crammed up and ended up having to be wheelchaired of flight in adelaide which was embarrassing again for me. I had to go to hospital and saw my specialist there and he told me that the large tumors in my body had been forced into pancreous and ribs ect and i ended up with infected pancreas . I am now just getting over that a week later. Others around us also agreed that they to had trouble with there legs and my wife who is 5 foot 8"" also had her knees hard up against the seat in front. The guy in front of her wanted to put his seat back but could not because her knees were jambed against his seat. I hope some of the others on that flight also comment as they were not happy, we never new any of them but they all talked about how the male hostess had come and open his scathing chat to me. They said very unprofessional and i totally agree. He could have been much nicer in talking to me as i had been very nice in my talking and asking. This flight was set up for small asian travellers, not australian travellers. SHAME ON SINGAPORE AIRLINES","Nightmare flight, sardine carrier","5" "2019-08-29T16:45:48-04:00","Desktop","5","review","We were greeted by friendly staff and helpful attendants. The service in flight was great and the food nice.","Singapore Airlines","1" "2019-08-29T16:20:21-04:00","Desktop","3","review","new plane and generally efficient staff............altho 3 lapses in service. about half way thru the flight I requested a tonic water and it never came - asked again about an hour later and informed that no more on that flight! Pru ordered a ginger ale part way thru the flight and was apologised to hour or so later that the stewardess had forgotten her order. This was in addition to the outbound flight to Auckland, when I asked for the egg option for breakfast - no more available...............could only offer me ""pot noodles"" as I didn't want the beef noodle breakfast option. Standards are definitely slipping......","recent flight from Christchurch to Changi","1" "2019-08-29T15:42:31-04:00","Desktop","5","review","Second time we’ve flown Business Class with Singapore. A great airline, lovely, friendly, obliging staff, nothing is too much trouble. Seats are spacious, onboard entertainment is excellent and the food and wine is of restaurant quality. We found that when comparing Singapore with other Airlines flying the same route that their fares were far better. The Singapore Lounge at Changi is brilliant and the shared Lounges at other Airports were extremely comfortable. Couldn’t fault this Airline.","Great Airline","2" "2019-08-29T13:16:22-04:00","Desktop","1","review","I booked a flight with Singapore Airlines sfo to Dhaka. I had a transit in hongkong that they didn’t Flag that i need a visa for hong kong with a Bangladeshi passport. I called the customer service to inquire but they didn’t provide that information. Then when I went to board my flight.. they couldn’t board me. They also couldn’t transfer or upgrade from the airport. Just amazing. Then when I called the customer service.. talking to perhaps the worst customer service out there ( including the US ones) ..I had to pay 1100 dollars. Just unreal.","Nightmare","4" "2019-08-29T11:49:53-04:00","Mobile","5","review","Taken this flight many times with various airlines and nothing beats SIA. Polite staff, good timing, fast loading and deplaning, and Changi with Jewel is an amazing airport destination in itself.","A gold standard to which other airlines aspire","2" "2019-08-29T11:22:58-04:00","Desktop","2","review","Was recommended to fly with airline but never again. There was no leg room, inflight entertainment was appalling and the meal service terrible. We were offered a choice of fish or fish. We are not allergic to fish we just cannot stomach it, but we’re offered no alternative . On a good note the air stewards did have a lovely disposition.","Would not fly with this carrier again","1" "2019-08-29T11:06:14-04:00","Desktop","5","review","Great lounge at airport to friendly greeting at the plane, Singapore Airlines is number one in the world. Great service and food on the plane with superb take off and landing. Highly recommend Singapore Airlines for your travels.","Flight Home","1" "2019-08-29T07:49:45-04:00","Desktop","5","review","This was a wonderful flight. We flew from LAX to Tokyo Japan. The flight is 12 hours. It honestly didn't feel like 12 hours with all the meals, snacks, movies, and hot towels. We were served two meals and numerous snacks. The crew was awesome! They were very attentive and made sure we had everything we needed. It was a little cramped but not unbearable. I was able to get comfortable and nap so not to bad. I would definitely fly on Singapore again.","best flight to japan","1" "2019-08-29T04:21:31-04:00","Desktop","3","review","Our plane was the A350-900, fairly new and comfortable seating, but a bit tight with the leg room when trying to sleep on a long haul I felt. The food choices were good, if a little sparse for business class, and the drink selection as per usual was very good. Found the entertainment choice not as good as it had been on other flights, must have been a quiet time at the box office. This leads me to the age old question of what to do on a flight which has young children on it, like ours did, and who are restless to the extreme with continuous crying causing a lack of sleep for everyone. No real answer to that problem is there, as we all paid the same money to be there, it just kind of spoilt the trip for us who are light sleepers. Headphones and alcohol only go halfway to solving the problem, and the staff seemed powerless. As we landed, both children slept the sleep of innocents!","The good and bad of business","1" "2019-08-29T01:36:24-04:00","Desktop","5","review","The range of food on offer is excellent, the service of the stewarding team is effortlessly calm and attentive - the very long trip was made pleasurable by the very good on-board entertainment system and overall an extremely positive experience - transfer in Changi was easy and seamless","Attentive and calm","1" "2019-08-28T20:36:47-04:00","Mobile","4","review","This was my first time flying SG airlines and I thought the service was superb. The seat was huge widthwise and cushy too, and I loved that there was so much space for me to stretch out. However the old seat buttons are hard to manoeuvre and were slow to respond. I think the food on Cathay tasted better though, and there was definitely a stronger air of luxury & modernity there than the SG airlines plane I was on. Would still recommend the biz class for flyers! ","Smooth experience, on par with Cathay","2" "2019-08-28T19:43:44-04:00","Desktop","4","review","Old plane showing its age. Seat pocket worn down and hanging like clothes line. Service by crew was still a notch up, but cannot give 5 stars. The low fat meal was inedible as the chicken was too dry. Magazine pages stuck together by .....","A380","2" "2019-08-28T18:05:35-04:00","Desktop","4","review","The aircraft is very convenient.The service of the ground staff and inflight crew very helpful and customer oriented. One crew member called Adrian gave me a excellent service.","Excellent customer service","3" "2019-08-28T17:57:47-04:00","Desktop","3","review","In this sector,we always experience a different service compared to other sectors. Very basic service. That is not good for a airline like Singapore airline. They should maintain the same service levels irrespective of the sector.","Very basic service","3" "2019-08-28T17:52:35-04:00","Desktop","4","review","The most important thing I like with SingaporeAir is its punctuality. The flight is very convenient and food, inflight service are commendable. The crew is very helpful and customer oriented.","Very convenient flight trip","3" "2019-08-28T15:50:26-04:00","Desktop","4","review","Service was first class . Only thing to improve is availability of meal selection because on both flights(outbound and inbound) I could not make choice because of out of stock.","Smooth and pleasant flight ,only thing to improve is availability of meal selection on economy class .","2" "2019-08-28T13:57:59-04:00","Mobile","4","review","I have recently flown from Manchester to Melbourne and back, stopping off in Singapore with Singapore Airlines and all my flights were great! The flight attendants couldn’t do enough for you which made the flights that I was on my own on, that bit easier. I was able to select my seat way in advance to put my mind at ease and all the processes were easy. Inflight entertain was relatively up to date and the plane was kept clean the whole time.","Enjoyable flight","1" "2019-08-28T07:13:21-04:00","Desktop","5","review","It was a 9 hour flight and wasn't tiring. First ground crew was helpful. Then the attendants were helpful in the plane. ","comfortable","2" "2019-08-28T04:05:16-04:00","Desktop","5","review","Great service by friendly, courteous staff, both at check in desk and on board. Good food, and proper cutlery! Grateful thanks to our stewardess who rendered first aid to my injured elbow and checked it with me several times during the flight.","Excellent Airline","2" "2019-08-28T03:26:03-04:00","Mobile","5","review","What a wonderful ppl lively food extremely comfortable seats/bed. For it's Business class lounge and free foot message 7 🌟 to Singapore airlines. Though Singapore airlines Economy class is also amazingly comfortable. Food it's presentation all was just perfect ","Wonderful in flight staff and services ","1" "2019-08-28T01:14:29-04:00","Desktop","1","review","Firstly I would like to complain about the fact that our flight was moved to Singapore airlines from Lufthansa and I was not told hence why I was not sitting with my partner as no one notified me check in was 48 hours before. I had ordered the gluten free meal on the plane which was fine except for the gluten free roll which was like biting into a brick. This was served an hour into the flight. We did not get our next meal until 8 hours later. They had NO gluten free snacks available except for apples. I have a medical condition which means I cant eat a large variety of foods and I was disgusted at the lack of food available for people with allergies. I spent £635 on my ticket and to be hungry for 8 hours of the flight was just disgusting and terrible customer service. We experienced a lot of turbulence on the plane however people were getting out of their seats to go to the toilet. When I went I was told by three different staff members to sit down and that I couldnt go. I know this is for my safety however seeing them let other people go made me feel violated. I explained I had a medical condition and I must go to the toilet. They finally let me go. One of the air hostesses was very rude and seemed like he had no time for any of his customers which made my experience even worse. My experience with Singapore airlines has definitely put me off ever choosing to go with them.","Terrible customer service","6" "2019-08-27T19:43:15-04:00","Desktop","4","review","This airline has never disappointed me. Nice clean planes, lovely staff and very good food especially for economy. Better economy legroom than many other airlines. I would highly recommend Singapore Airlines.","Clean planes, nice staff and very impressed with food for economy","2" "2019-08-27T17:38:27-04:00","Mobile","5","review","A cut above the other airlines. Small things such as a hot towel when you board make a massive difference. The staff look very smart and are extremely willing to help. Food was excellent and the onboard entertainment was also high quality.","High quality service","2" "2019-08-27T11:42:31-04:00","Desktop","4","review","We flew fro Sydney on SQ22 on 26 August 2019. We managed to score a seat on one of the bassinette rows. No children int he row! Great leg room. The seats were reasonably comfortable! The service was excellent and so so helpful. I was impressed by the quality of the served meals. This was a great flying experience in the cabin. Both take off and landing were very good as well.","Singapore Airlines - a great flight","1" "2019-08-27T10:58:59-04:00","Desktop","5","review","I flew many airlines in my life, but Singapore Airlines is the best ever: Unlike other airlines (i/e: Air France ) and for a long haul flight:With Air France, all starts at the aircraft entrance, the attendants hardly smile and stare at your ticket instead of smiling at you right in your eyes. Then vaguely show you the direction with a poor English. The worst is when the cabin crew starts to speak in English..? In English? really, my Australian partner does not understand half of it ! And that goes on, lunches or snacks are being served at full speed, and if by bad luck you have been served among the last… Not only your main course choice is limited , but the attendants collect your tray and garbage at full speed also! … Then they disappear for hours without seeing them for half of he flight time… If you have a chance to stand up, walk along the corridors and fetch a bottle of water at the rear, you must apologise to disturb the crew having their dinner or stopping a good chat of theirs.. etc.. No need to say that with Singapore Airlines, it is totally the opposite ! I also greatly appreciate the “Stop over” package deal they propose once in Singapore so you can have a good shower, dinner out and a good sleep before flying for an additional 8 x hours to Sydney. What else?","Best World airline company","1" "2019-08-27T04:56:25-04:00","Desktop","5","review","Excellent and on-time flying experience SFO->Singapore->Bengaluru. Indian Vegetarian meal was excellent and entertainment choices were good (not enough Indian language movies though). Flight reached Singapore 1 hour early and I did some mini-shopping in Changi airport because of that. Immigration in Bengaluru Airport happened in a breeze and took less than 10mins.","Excellent on-time flying experience SFO->Singapore->Blr","2" "2019-08-27T00:43:59-04:00","Desktop","5","review","Great staff food wasnt always good ,they give you hot towels to freshen up,come around with drinks and food through the flight,and you always see them walking around to see if you need anything ,not like some airlines you see sitting down the back doing nothing when not serving food. The entertainment wasn't that great this time not many new movies","Great staff and comfort","1" "2019-08-27T00:32:16-04:00","Desktop","5","review","flew several times with Singapore to and from Moscow to Stockholm . The original route is Stockholm-SIngapore but it has a layover and refuel in Moscow , Domodedovo airport where it parks for 2 hrs and it on loads off loads passangers that want only a trip between Stockholm and Moscow . The plane is an A 350 long haul . 9 seats in the economy class rows . great awesome entertainment system , pillows , blankets , single use head phones . great on all aspects , only thing i would say is that the airplane itself is prone to turbulence as i have flown over 100 times on the same route with a320 , a319 even an ssj 100 on the same flight route and you always get turbulence on this route but somehow it feels most on a350 jet . so just a heads up . but otherwise the service level is on top of the game .","great airline","1" "2019-08-26T17:18:44-04:00","Desktop","5","review","Always reliable, the flight departed and landed on time. Normally, we order the low fat meal, because you get served first and there is no chance of them running out of your choice. This time the low fat meals were just bland, so we won't be doing that again. Pity because the meals on the airline are normally exceptional. The one feature that is an improvement is the entertainment system, which now features a huge array of choices.","Great entertainment system","2" "2019-08-26T14:38:08-04:00","Mobile","2","review","We have travelled with Singapore Airlines in the past and found the service impeccable. We flew Singapore Airlines to Singapore and then SilkAir from Singapore to Male. These legs of our journey were very good and we couldn’t fault them. The service coming back to Singapore from Male was good even though we were experiencing turbulence, the flight attendants were still able to give us a meal and plenty of drinks. It all unraveled once we boarded in Singapore to come back to Sydney. Our seats were fine it was just the service. We declined the meal and I wasn’t even offered a drink, ever again. When we woke for breakfast by the time they got to us there wasn’t anything eatable left. The people beside us couldn’t even eat theirs. This is so unlike the airline we have flown with before. I was able to get an OJ, thankfully. I will be hesitant to fly with them again the service was terrible.","Holiday","2" "2019-08-26T13:49:05-04:00","Mobile","5","review","We absolutely loved flying Singapore Airlines. It was our 1st flight with this airline and we found the staff very friendly and helpful. Our seats were very comfortable with a great recline. The food was tasty and fresh. Entertainment had a good selection of movies and the screen was quite large. ","Baltic/Europe holiday","1" "2019-08-26T06:55:20-04:00","Desktop","5","review","Fantastic flight, great service, nothing can beat this company. I strongly recommend to book directly through their home page. You can choose your seat, your meal, and do the check in online before departure. The staff are always smiling despite the long hours and always ready to answer any question you might have. A great company indeed. Thank you","The greatest company I have ever flown!!!","1" "2019-08-26T01:11:56-04:00","Desktop","5","review","11am flight from Singapore to Melbourne, quick and easy check in and bag drop and through customs without a hitch. Lounge is large and well stocked. Welcome drink offered on boarding (champagne, water or oj). Seats are a little tired now compared to the newer iteration but the seats are wide and service cannot be beaten.","Always a pleasure to fly with Singapore Airlines","2" "2019-08-26T00:56:27-04:00","Mobile","4","review","As much as possible i will fly with SQ to all destinations. The service is 'precise', warm and reliable. I usually have more than 1-half 'cup' for the wine during the flight and usually it will not take long for the lovely cabin crew to refill it (i drink max of 2-half 'cup'). I noticed for the last 2 or 3 trips, the cup has less and only doing refill trip when everyone is already having dessert. When one of the crew was delivering some cans of beer to the passengers in front of me, I asked to refill my cup of wine but i was told that it is not yet time to service (the wine). Alright. Never mind. I will still fly with SQ and will open my duty free wine during inflight meal. ","A bit too strict on wine ","2" "2019-08-25T23:54:51-04:00","Desktop","1","review","This was our return journey on SQ406 (SIN-DEL) after we arrived in singapore 10 days before with them on SQ401 (which was definitely very good) Things took a U-turn here. The crew onboard was RUDE to the core. No courtsey, Zero on management. We were assigned seats at the end of the plane for 5 people. At the time of serving food, they served the entire plane before us, rows ahead of us and rows behind us, but did not offer us any food. after 2 hours of takeoff, with the entire plane almost dozed off after their meals, they came to us only to inform, they have NO food available. Only 1 tray, that too with Fish. We were with a kid, hungry. Had we have known this, we would have had our own sumptuous meal at the airport. On confronting them, they could only apologize. But somehow managed to get a veg tray from somewhere and we fed the little one. The entire journey we got nothing to eat! We travelled without meals. No food! Nothing, not even asked out of courtsey! 6 hours journey. Surprisingly, they had the audacity to bring in meals twice for someone sitting at the back of our row. They had no remorse. Called them to serve water, they did not bother to serve it. The male staff was rude to the core. Shouts at you for no reasons. It was a nightmare of a flight. 4 of us were hungry throughout and were waiting for this nightmare to end as soon as possible. No channel to complaint to anyone. We could have done online checkin and booked our meals beforehand, but with the child, this is not possible to do so online and we had to do a manual checkin. Was this our fault? I don't think so. I would suggest to everyone, either avoid this particular airline (SQ406) or force them to give you seats in the middle, never at last.","Was Not Served Any Meal!","11" "2019-08-25T18:43:25-04:00","Desktop","5","review","This is best airline i still recomend for people. Service is so nice.comfortable seats. Clean and well prepare flight. Checked in so quick and a lot of smile.","Still best airline","1" "2019-08-25T17:44:18-04:00","Desktop","5","review","From the time you step on board the cabin crew make you feel welcome with their friendly smiles. The food was very tasty and the service was great. The onboard entertainment selection kept me busy for the entire flight with a great selection of movies etc... The only criticism I have of my flight experience was of the passenger sitting next to me, being very annoying but there wasn't much I could do as it was my wife. Next time we'll take separate planes.","Top Flight","2" "2019-08-25T15:25:57-04:00","Mobile","5","review","This was my first business class flight, it was amazing! So much space and loved the flat bed. Good movie choices and the meals were very good quality. The air hostesses were very attentive, how will I go back to economy!","A wonderful experience","1" "2019-08-25T15:03:12-04:00","Mobile","1","review","We always eagerly anticipate a Singapore Airlines flight but this time it was just a let-down. An old plane, uncomfortable seats, bad food- breakfast virtually inedible and dinner and breakfast in general at standard you would expect in a budget economy class on a budget airline, video screens which had to be rebooted over the flight 4 times between the two of us as they each stopped working. And sadly it seemed to us that the “Singapore Girl” is no more. Our two hostesses were immaculate and efficient but seemed completely stressed and overworked, virtually throwing our food at us, no time for charm and on the run all the time. Got to say that Air NZ premium economy by comparison was a world above.","Dusapoointing","7" "2019-08-25T12:25:24-04:00","Mobile","5","review","Never done a long haul flight before so you could say I was very nervous, But from start to finish there was very friendly and always wanted to help, we was greeted with a warm greeting and on our chair we had a pillow and a blanket. The food we had was nice maybe not to everyone's liking but yo cannot please everyone. The entertainment on board was excellant from movies, documentaries, music,TV and children's TV and games. Would highly recommended this airline","Excellant","2" "2019-08-25T12:07:41-04:00","Desktop","4","review","Had a very smooth, on-time flight both ways-- all 19 hours of it. The crew on the Singapore-bound flight was excellent, except for a bit of over-policing when it came to my window shade. The flight back to the US was less great, as it seemed the crew wasn't as proactive and the meals were much worse. Also, movie selection leaves much to be desired, but overall, a quite pleasant experience.","Smooth flight","2" "2019-08-25T10:44:35-04:00","Desktop","5","review","I have flown with Singapore airlines many times and cannot fault their service. Business class adds a new dimension in service and comfort with their lie flat beds a real treat on long haul flights. The seats are extremely comfortable and the crew really do try to make your journey as pleasant and trouble free as possible. Now you would assume that this would guarantee 5/5 but unfortunately there is one serious fault. The toilets are too small and there are not enough of them. This is a major flaw in an otherwise terrific service. This will not stop me using Singapore Airlines as the cabin crew are warm, friendly and helpful.","Flying Business Class","1" "2019-08-25T09:31:38-04:00","Mobile","5","review","Travelled to Melbourne, VA, with Singapore Airlines and also from Perth, WA, to London, Heathrow. ALL the flights were in good time (if not a little early!) Choice of meals on board was good and stewards were very attentive, constantly handing round water or soft drinks. Seats comfortable and reasonably spacious, unless you are very large or tall you should be fine. Good choice of in-flight entertainment. We had no problems with the connecting flight in Singapore, although on the return journey we only had about 40 minutes to get any duty free, use the loo and transfer to another terminal - kept us on our toes! Definately would be happy to use this airline again","Excellent service","1" "2019-08-25T08:24:25-04:00","Desktop","5","review","My friend and I flew economy on Singapore air, on what I'm pretty sure was a Boeing, from LAX to INC (Roundtrip,11-hour flight) and the overall flight exceeded our expectations. Cons: -My only complaint was the trouble that we had finding our gate in LAX on the way there. On all of the screens, apps, sites, and even our tickets, the gate number wasn't there. We asked a few LAX employees and they also didn't know. We spent much of our 7-hour layover looking for the right gate. Closer to departure time we saw a Singapore Airlines plane through the window and followed it as it rode to our gate. At the gate was a small sign that confirmed that we were in the right place. The gate number never appeared on the airport screens. Pros: -The onboard service. My friend and I had some issues when booking our tickets and ended up being seated away from each other. My friend told a flight attendant about our issue and she managed to get us seated together on a fully booked flight. We ended up on the front row of a section with endless legroom. Despite there being no seat in front of us, we still had access to inflight entertainment and a table for meals. It was all tucked away inside the seat. Though I will say that these seats in the front rows will likely not be comfortable if you have big hips. -Good food. The food was surprisingly good and the desserts were really tasty. No request seemed too big. On both flights, we were served two full meals that we chose from a menu. -Extras. While boarding the flight they had a basket with earbuds that are specific to the inflight entertainment system. The entertainment system also had headphones attached. We received a small pouch that included socks, a toothbrush, and toothpaste. -Lighting and A/C. The cabin stayed thoroughly cool throughout both flights. I always bring a coat with me in case I get too cold. In between meals, the lights were turned off so passengers could rest. It was a big help to me, I was able to nap on both flights.","I can't imagine flying international with a different airline","1" "2019-08-25T06:13:08-04:00","Desktop","1","review","I traveled today on SQ830 from SIN to PVG. I usually choose to fly with SQ even though at times the price could be higher. Today I asked the cabin crew for a ear piece as they ran out of ear piece at the door (which they usually place it there). I had to ask for 6-7 times before any of the cabin crew brought it to me. It is obviously they could not care what you are asking for. I even saw a cabin crew walked passed me and even though I called for his attention he just could not even bother to stop to ask what was the matter. At first I thought he was busy with something important but he passed me a few times and did not even bother to ask me what was the matter. Really shows his attitude as a could not care less cabin crew. Your service level has obviously dropped to a budget airline service level. I bet you that the budget airlines cabin crew is even more attentive then the service provided today on SQ830. Totally shameful to see an airline which provided high class service level to the lowest class service that an airline can provide.","Cabin Crew with a Could Not Care Less Attitude","5" "2019-08-24T21:52:40-04:00","Mobile","5","review","Our first experience flying Singapore Airlines surpassed our expectations. From the moment we boarded our 777 we were greeted with a warm welcome, chilled champagne and felt like royalty. Travelling for a special birthday the crew surprised my partner with a special gift and card - a beautiful touch that meant so much. Great selection of food and refreshments. Thank you SQ, we look forward to many more flights.","Premium product","4" "2019-08-24T20:27:16-04:00","Desktop","5","review","Early morning flight to Jakarta, on the A350-900, with a 3-class configuration. The overall ambience of the cabin is bright and airy, and the newest version of the in-flight entertainment is a big bonus for this short hop flight. Seating is comfortable for this duration of flight (way better than the experience in an A320 or B737). We left on time, and the crew were then rushing to serve breakfast. Food was reasonably good (omelette or nasi lemak), and we landed on time also. Crew were a little rushed and courteous rather than friendly, but good enough. I appreciated that the crew were meticulous about asking passengers to raise their seats to the upright position for the meal service; small things like this help in economy.","Widebody service to Jakarta","3" "2019-08-24T18:11:52-04:00","Desktop","4","review","This was an early morning flight at 7.50 am. As usual i checked in slightly less than two hours and immediately went to the T2 Changi Silver Kris Lounge for a light breakfast of just some pastries and a real good latte. There after i went to the gate for my flight. SQ still used the old B330 aircraft. I expect the new Daydreamer like those to Bali. However it was still a very good cabin. Then something uneasy appeared. The second half of the Business Class cabin had some technical malfunctions. The seats were non adjustable and the inflight entertainment was not working. The staff did their very best to solve this problem even before the flight took off. They were extremely apologetic. Actually i did not mind a little delay in taking off for we were still at the airport. These could be solved within half an hour i supposed. Fortunately it was a short two hours flight. As usual , apart from the above unfortunate matter, the service was top notched as usual. Breakfast was served immediately after took off. Again the flight supervisor was apologetic. My return flight was excellent. It was smooth all the way to Singapore.","To Surabaya Business Class","2" "2019-08-24T17:03:08-04:00","Mobile","3","review","Heard good reports about their business class but doesn't compare to middle eastern airlines. The seat position was at a weired angle. Folding the seat over to get the bed was awkward. The staff on the flight were ok but not very attentive. The quality of the food was poor. Won't be flying with them again. Will stick with Emirates and Qatar airlines.","Underwhelmed.","1" "2019-08-24T16:29:15-04:00","Desktop","5","review","Great Airline - I would highly recommend using them. Flights arrived early or on time. The food served was delicious.","Great Airline","1" "2019-08-24T15:19:21-04:00","Mobile","5","review","Booked Singapore airlines to fly too New Zealand and Perth Australia, staff are fantastic and so helpful, always checking if we have everything we needed and they were always courteous. There was blankets, pillow, socks, toothpaste, toothbrush in a little travel bag for us when we boarded. Food was actually very good for a long haul flight, plenty off it too, Overall so impressed with Singapore airlines it’s no surprise they are one of the best airlines to fly with!, thank you. ","Fantastic ","1" "2019-08-24T12:14:14-04:00","Desktop","4","review","Very happy to fly with Singapore Airline again , flight took off on time and arrived in Christchurch early , all staff were very good , recommend to all","Very easy flight , staff very good , food great","1" "2019-08-24T09:38:20-04:00","Desktop","4","review","We live in Singapore and whenever possible, we choose Singapore Airlines. The friendliness of their crew and the level of service are second to none. My only pet peeve is the inflight entertainment, which is just average.","Friendliest crew, great service","3" "2019-08-24T09:15:49-04:00","Desktop","4","review","Everything was good....the food, service and entertainment. A major disappointment: they do not provide water bottles to economy passengers on long haul fights. Every time you ask they pour around 100 ml water in a small glass. By the time I reached Melbourne I was dehydrated and fell sick post the flight. I would suggest to buy your own big water bottle before boarding economy to avoid getting sick. Dear Singapore Airlines, you could have reduced some of the so many snacks, instead a good bottle of water would have been appreciated :)","Suggestion: Please provide bottle of water to economy passengers.","2" "2019-08-23T23:08:50-04:00","Desktop","4","review","I had taken SIA after a break. The service was good as predicted. Sitting arrangements, leg space, over head bin, entertainment, food was good.","A great way to fly","1" "2019-08-23T21:13:06-04:00","Mobile","5","review","It was my first time using this airline. It was a smooth flight, with seamless boarding process and timely departure. The air hosts/hostesses were on top of things from the get go. The meals were very delicious, and they had a good library of movies and other entertainment options. Even one of the air hostesses jokingly offered to let me sit back and finish my movie after we landed. She was very sweet. I really enjoyed the flight.","Smooth Flight, Warm Environment","2" "2019-08-23T20:59:46-04:00","Mobile","4","review","When we booked we had middle row window side seats, or back row middle section seats as our choice. Took window side. 24 seats all up. The good stuff. Priority check in. Ample baggage allowance which includes priority stickers, so bags usually come through more quickly. Priority boarding after Business Class. First served for drinks and meals. Menu has a starter, choice of 3 mains and a dessert, plus cheese and crackers. Limited wine choice of 1 white (Sav Blanc)and 1 red (Cab Sav), though it does include champagne. Food choices are pretty much the same as economy. Generally we enjoyed the food, but chicken salad starter had chicken so overcooked it couldn't be cut let alone eaten. The not so good. We had 2 lots of 2 x 10 hr flights and the firm seats were getting rather uncomfortable by the end of all flights. No toilet specifically for Premium Economy passengers, just use the economy ones with everyone else. Seats slightly wider with each row being 2 x 4 x 2. Seats do recline a little more than economy, but when the person in front of you reclines their seat and you are dinning, you can still end up with your wine being knocked over and food pushed on to the floor. Person in the aisle seats still has to get out to let the person beside them get out. Only the front row has more leg room. There is a box (possibly the entertainment box) that sits under all the aisle seats which limits foot room. Good variety of movies and other entertainment to chose from. We take our own noise cancelling headphones, so can't comment on the headphones provided by the airline. The crew are lovely and very helpful and the safety video is beautiful. Is it worth the extra cost for Premium Economy, possibly, but next time we will go Premium Economy on Air NZ, it's far better.","Our Flight Experience","3" "2019-08-23T19:04:17-04:00","Desktop","4","review","Singapore Airlines regional A350 has all the advantages of a modern wide body airplane. The high ceilings, wide aisles and extra large windows give an airy feel. The pressurisation to a lower equivalent altitude makes one feel refreshed at the end of the flight. SQs inflight entertainment system remains one of the best in the business. I like the position of the earphone connector which takes it away from the tray table and passenger- this avoids entangling of the cord with your food and clothing. Inflight service was spot on- even with ""special requests"" for green tea or White Russians. My one complaint with this plane and the 787-10 is the thin seat cushion( I am told it is an elastic sling like a hammock)- this causes buttock aches on longer flights. My suggestion is to ask for an extra blanket or pillow for extra padding. Perhaps SQ should avoid fitting this seat in the future.","Singapore Airlines A350 Regional to Perth","2" "2019-08-23T17:27:57-04:00","Mobile","5","review","The flight time is 18.5 hours so be prepared for one long non stop service flight. Service is always very good on SQ but use the time wisely to get yourself adjusted to the local time zone through sleeping time, meals and time to catch in some movies. Upon arrival at Newark at 6am, be prepared to face long queues at US immigration. As of beginning in 2019, arrivals should apply for mobile passport to avoid long queues....not only for visitors but also US passports (those without Global Entry Access). Mobile Passport is easy to setup on line but one can get a free trial to start the App but there will be a charge $19.99 for a year's fee. However, at 6am, the queues are long for all lines so it doesn't really prove that Mobile passport is any faster. Anyway, it will take around 45 mins to clear immigration; which is still way too long compared to other countries. ","Long Flight but Sign up for Mobile Passport","2" "2019-08-23T17:21:16-04:00","Desktop","5","review","Wow.. the staff are so friendly. The sits are comfortable. First class service all the way. Toilets were clean, which isn’t always the case on other airlines. Comfortable pillows. All round the experience was so much better than other airlines.","FLEW ECONOMY. but got first class experience","2" "2019-08-23T16:57:24-04:00","Mobile","5","review","Airlines crew were super friendly and warm. Service was outstanding. Inflight food was good. Journey was about 2hours. There weren't any delay with the flight timings. There's entertainment panel for every passenger when you get your flight route details and you can also watch movies. Movies were updated with latest ones. Would love to fly with them again . ","Awesome Flight ","2" "2019-08-23T14:14:38-04:00","Desktop","5","review","Singapore Airlines remains the best choice for services on this route. If you have luggage it's actually not much more expensive than the cheaper options. This is especially true if you have scuba gear etc. The 30kg allowance is generous. The inflight entertainment is good, the F&B decent and the seat pitch sufficient for most people to be comfortable.","Comfortable and trouble free","2" "2019-08-23T06:14:20-04:00","Desktop","2","review","I was flying Singapore Airlines from San Francisco to Hyderabad via Singapore and Delhi. The service in the San Francisco to Singapore flight was okay, but I was overly bored in the 18-hour flight. I recommend not flying Singapore Airlines to India since it is a risk of time. Adding a Stopover in Hong Kong and Delhi was very expensive for me. 18-24 hours to get to Singapore from USA, 2-10 hours of layover in Singapore, and 5 hours to India! I will never fly with Singapore Airlines to India ever again! I will hopefully only fly it to the Singapore City or somewhere in East Asia! I wasted an additional $1000 just to be safe from Silkair 737 MAX from Singapore to Hyderabad but my flight Ai383 got canceled again! I also hated Silkair when I went on it and it was very terrible like the last review I wrote! I felt scared in the flight! The next time I go to India, I will use Air India non-stop from San Francisco to Delhi to Hyderabad, Qatar Airways was absolutely better. Last year in July I flew it from LAX to Doha to Hyderabad. It’s service was much better, it’s time was absolutely shorter. It was smoother as silk than Singapore Airlines. It’s Boeing 787 Dreamliners we’re absolutely better than Silkair 737 MAX and Singapore A350 (which everything was OK except it was a giant risk of time), I think other airlines like Air India, Emirates, Etihad, Qatar, Lufthansa, British, KLM, United, and everything else I flew are absolutely better than Singapore Airlines and Silkair! SINGAPORE AIRLINES IS NOT NOT NOT THE BEST! SILKAIR IS NOT NOT NOT THE BEST REGIONAL!","Definitely NOT the best! A big risk of time. Qatar Airways is much better!!!","1" "2019-08-23T03:36:19-04:00","Desktop","5","review","I was given an upgrade due to over-booking in the economy class. The experience compared to the usual economy class was very different. First, the space is much wider, we can adjust the seats to lie straight. Food was served each course by its own with table cloth laid, starting appetiser, rolls, main, desserts, sweets. More drink choices. The cabin staff addressed each passenger by surname. Very attentive. The flight overall was smooth, though ocassional turbulence. Priviledged to be upgraded. Thank you SQ.","Upgraded Class","2" "2019-08-23T01:56:18-04:00","Desktop","5","review","Excellent flight to Melbourne on a 777. While a bit older than some aircraft in the fleet, it was very comfortable and still looked in good condition. The flight got off to a great start with friendly and helpful check-in/ground staff. We were served a delicious meal with some nice wine options. The crew were great, plenty of smiles and very efficient. This is why I continue to choose Singapore Airlines whenever they’re an option.","Another excellent experience with Singapore Airlines","2" "2019-08-23T00:29:07-04:00","Desktop","5","review","Quick and painless check in at Delhi, fast track through security and straight to the lounge which was small but decent. Non alcoholic drink offered prior to take off, this was the new livery and the seat was great although narrower than the long haul aircraft. Utilised book the cook and had butter chicken which was very nice. Good wine selection, very good screen and entertainment options. As always Singapore Airlines do not provide an amenities pack but there were socks, eye mask, blanket on the chair. Penhaligon products in the bathroom.Seats provided a lot of privacy, impeccable service.","Amazing as always","2" "2019-08-23T00:02:59-04:00","Desktop","2","review","While I cannot fault the counter check-in staff and in-flight crew, my grouse lies with the back room/admin department of this airline. I made a cancellation of a hotel booked on their web site that was part of their Singapore Stop Over vacation booked in conjunction with my air ticket and am still awaiting a refund almost two months from the cancellation, despite repeated follow ups on their web site through chats with their agents. I got an e-mail from them today stating that I was not entitled to any refund owing to a ""no show"", even though they acknowledged the cancellation and I verified it by going back to manage my booking on the airline's web site, where the hotel arrangement did not show any more. Truly awful service and way, way below what one experiences upon checking in and in the air.","Great Counter & In Flight Staff, Miserable Admin Processes","1" "2019-08-22T21:35:38-04:00","Desktop","2","review","I’m appalled by the lack of customer service to my complaint on Safety and medical problems. I took the time to write to Singapore Airlines on July 6th 2019, plus several follow up e-mails. I believe I gave ample information, so a speedy investigation could be carried out. Today is August 23rd 2019, and I’ve only received correspondence from Singapore Airlines which informs me that my complaint has been forward to Public Affairs. This is now approximately 30 plus working days Singapore has had my complaint and not even sent an e-mail asking if I’m fully recovered. Therefore I’m just bewildered and amazed how this airline operates.","Disgusting after service","1" "2019-08-22T20:49:58-04:00","Desktop","2","review","The most uncomfortable cramped hardest seats ever for a long haul flight. If the person in front put seat down it was a struggle to get out of your seat. Vegetarian food always offered up to 40 minutes plus before others but never offered a drink until regular meals served. I honestly would not choose to fly with these again","uncomfortable cramped","1" "2019-08-22T20:21:44-04:00","Desktop","3","review","Have been a loyal member of this airline but have sadly noticed a decline in service and standards. Service on this flight and even the prior one from Perth to Singapore was fairly non existent and quality of food disappointing. Inflight entertaining limited. I have defended this airline on many occasions when discussing business class qualities with friends but now cannot do so. Have a return trip coming up so hopefully it’s better. On a positive note the PTH- SIN flight was better.","Singapore Airlines Business Class","1" "2019-08-22T19:12:08-04:00","Mobile","3","review","Having flown with Emirates last year and being told Singapore Airlines was even better we were very excited about our flight. Our experience did not match expectation. Firstly, the seats were not as comfortable as Emirates. Secondly, the plane was a bit grubby. The toilets from the beginning heavily smelt or urine, which wasn't nice. Staff were fairly welcoming, but not massively. We both ordered a non fish meal. Our flight from Heathrow to Singapore meal was OK, but because special meals are served first it means you have to wait a long while for your drink. Our meal for our flight from Singapore to Bali was not good. The roll was not edible, and the rest of the meal was not very nice. We felt penalised for ordering a special meal, as other passengers received a Magnum, when we asked we were told we didn't have one as had a special meal. In fairness the air stewardess did give us a Magnum, although slightly begrudgingly! I have raised a complaint with SA, to which they have replied and are investigating. We're hoping our flight home is better. I wonder whether glowing reviews are from those that travel Business or First. Don't get me wrong, it wasn't the most awful experince, but it didn't meet expectation, and certainly didn't take the position of favourite airline in my opinion. ","Bit disappointed","1" "2019-08-22T14:52:57-04:00","Desktop","5","review","Singapore Airlines never disappoints. We always travel Economy and are totally satisfied with the comfortable seats and excellent food and service.","Singapore Airlines is our prefence for travel.","1" "2019-08-22T10:07:36-04:00","Mobile","5","review","Despite the long flight, I enjoyed the experience due to the fact that the crew is highly professional, attentive and helpful. Above average leg room even in the economy section and very good entertainment system. If I could I would fly everywhere only with Singapore airline.","Best airline I ever flu wirh","2" "2019-08-22T07:33:58-04:00","Desktop","5","review","I had a return flight in business class for work. Compared to Virgin Lounge - Singapore is sadly lacking, but perfectly acceptable and tasty snacks in their lounge. Boarding was efficient and straightforward. I always chose the single seat option and the seating has plenty of sensible space and practical as well as comfortable. The crew always seem genuinely friendly and interested and responsive. The inflight food I think is the best I have had on any other airline. Entertainment I think is a little disappointing - not enough up to date international interest films, but some good TV box sets, also felt in this day and age more audio books/or podcasts - there is such a range now. However, music was good. Also of note now: No little beauty/washbag handed out individually although some toothbrushes etc in loo, but no moisturiser etc AND no sleep suit - so bring your own if you want one. They do provide slippers and socks.","Another journey on Singapore Airlines","1" "2019-08-22T05:40:53-04:00","Desktop","5","review","Booked a J Class flight back from Singapore to Perth using United Airlines MileagePlus points. Didn't need to check in as had done it at Penang. Spent a few hours at The Jewel after especially coming back through Immigration. Went through to the BC Lounge and had a snack. Lounge was quite comfortable although somewhat crowded. As the flight was to Australia, final security was at the Departure Gate which gave me a bit of a scare as the Duty Free Lady was late (probably because the gate was changed). She arrived just as final boarding calls were being made. Flight to Perth was uneventful and reasonably enjoyable. Unfortunately the A330 had one of the old seating arrangements and was not a true lie flat but angled so that you continually feel as if you are sliding down to your feet. At times I found I got better comfort by propping my feet up against the back of the shell of the seat in front (being a shell it is independent of the seat so you don't annoy the passenger in front). About time that SQ finished their upgrade of the seats or retired the aircraft. It certainly isn't up to scratch and detracts from the reputation of the airline for quality.","Business Class Singapore to Perth","3" "2019-08-22T01:05:52-04:00","Mobile","2","review","This is the second time we have flown SIA business class in the past 12 months - to begin with the SIA lounge at Brisbane airport is pathetic with poor food poor service and poor seating. The so called business class on a 350-900 outgoing was horribly clostraphobic with seating in the middle sections having a small area to get comfort and to lay back with a partition in the middle stopping us from talking to each other without leaning forward - apparently some 350-900 aircraft have this unacceptable seat arrangement while others have a larger seat with convertible lay down bed When questioned the SIA staff were clueless as to why different seating was the norm for the same aircraft - one staff suggested the only way to tell the difference was one aircraft had 40 business class seats and the other had 42 ! In addition the food was bloody awful and way below business class standard as well As the wine list to boot All in all for a world renowned airline SIA does not measure up any longer for business class passengers and I strongly recommend all business class passengers give SIA the flick pass and choose Qantas or another international airline who’s staff are also far better at doing their job - give SIA a big miss !","Not good enough","3" "2019-08-22T00:31:05-04:00","Desktop","5","review","This was a Long haul approximately 13 hours. We chose Premium Economy because my husbands height exceeds 6’ 6” And we were celebrating my 60th Birthday on this Holiday","Flew Premium Economy as this was Long Haul (13 hour) Flight.","2" "2019-08-22T00:24:06-04:00","Desktop","5","review","excellent service!! including food in the economy class. Comfortable plane. Additional space in the economy class.","SIngapore to Hanoi","2" "2019-08-21T22:28:14-04:00","Desktop","4","review","We dreaded the overnight return to Adelaide from holidays due to all the rest you had just gets ruined with very little sleep on your return. Looking after the rude, pushy, self centred multitudes crammed into the A350 for the mind numbing overnight flight back to Adelaide would be almost impossible but the Singapore Airlines staff handled it brilliantly. Filling up economy class from the back rows forward is not only attempted by this airline but makes absolute logical sense for efficiency and comfort. Someone forgot to tell some inconsiderate passengers or in truth they totally, and oh so selfishly ignored it much to the detriment of others trying to be orderly and considerate and for the airline's efficiency. The amount of people that shoved their way through the organised boarding and just pushed ahead then to be completely arranging themselves for their maximum self in the front rows of economy was astounding. These lovely people had 200 other passengers stuck in the aisles and on the boarding bridge whilst they took all the overhead space for themselves and spread their blankets and arranged their pillows whilst standing in the rows so that no one could pass. The cabin crew would have to be some of the most patient people in the world and on this flight they were. Don't you just love screaming kids and shouting people stopping you from any form of rest or sleep. Not the kids fault that their parents decided to have a good time despite them. The A350 is a great aircraft and not all of us can afford Business or premium economy class unfortunately so we are stuck in cattle. The crew manages magnificently, the unruly passengers, the demanding requests and people of bad habits must test them every flight. I didn't give a 5 because the advertised leg room and seat width is not true and earlier aircraft in cattle class had the same. The entertainment system is brilliant, the food is very good and the aircraft is ultra smooth.","The rigours of cattle class handled brilliantly.","2" "2019-08-21T21:39:58-04:00","Desktop","5","review","Great flight, very helpful and courteous crew. The plane was clean and offered good entertainment services as well. Food was good, could have been better but still among the best you can get in flight (economy class).","One of the best Airlines to fly with.","2" "2019-08-21T19:15:50-04:00","Desktop","1","review","They don’t know how to handle situations which are not by the book ! Sq 992 from Singapore tonPhuket at 0950. We boarded approx 930 and could not depart till 1130, with pilots actually announcing else have technical difficulties and don’t know what time we can depart. Finally an announcement comes at 1110 am saying “they’ve found the spare part and we can depart 1130, they are trying their best “! 120 minute stuck, and no one responds to questions on alternate aircraft or flights for those with urgent timelines ! Never again.","No leadership no service","5" "2019-08-21T17:56:45-04:00","Desktop","5","review","Flight was very comfortable for the 18.5 hour flight time. It was great value for money and would highly recommend this flight for anyone going to the east coast of USA. Service onboard was excellent however was not able to use the ""Book the chef"" option when checking in.","Premium Economy is a Premium Journey","1" "2019-08-21T15:35:29-04:00","Desktop","5","review","It was one of the newest A350 on SQ fleet. Seat arrangement was fantastic, a 1-2-1 across, I believe it is the widest business class seat among all commercial aircraft.","New SQ A350 with top noch business class seat","2" "2019-08-21T13:20:12-04:00","Desktop","4","review","As we know economy class getting worst and worst space minimum! but crevice great very happy with food!! as its apart of entertainment on the plane smoked salmon and Magi Beer ice cream!!!!!SingaporeAir makes its OK","Flight from Adelaide to Koh Samui with Singapore Air","1" "2019-08-21T11:13:44-04:00","Desktop","5","review","One of the best airlines I have flown with. First class service with a smile always. The meals are good for airplane food, not perfect but edible, hot and big servings. Comfortable seats for economy not a lot of room but it was economy so you get what you pay for. Clean bathrooms, a big plus. Highly recommend.","One of the best airlines around","1" "2019-08-21T10:21:21-04:00","Desktop","5","review","Its the first time I have flown Singapore Airlines and I am actually blown away considering it was only an economy flight. The legroom was better than usual on other airlines and the plane was new and immaculate. I had 4 flights in total over 4 weeks with Singapore Airlines. Each one was superb. The crew are so professional and friendly, nothing was too much trouble. I had a horrible experience with Qatar the year before with the same journey and vowed never to travel with them again.. Emirates are good but its a long way around ...Singapore for me in the future.. was like going back to the old days of Emirates where you were treated much better.","Best service !","2" "2019-08-21T05:37:33-04:00","Desktop","5","review","Comfortable flight with good amenities. Cabin crew is kind and very helpful maybe No 01 in the world. Onboard meals are satisfactory but not suitable for 5 stars airline. I personally experienced more delicious meals in Flights not rated as 5 stars. Entertainment system has narrow variation of films. After improvement of minor things can review as a real Five star airline.","Five Star Airline which needs improvements","1" "2019-08-21T01:21:38-04:00","Desktop","5","review","I was on an economy seat near the wings side, the seats were very comfortable and a cushion was placed at the seats. A tv screen was available for entertainment with a complimentary headset as you board the plane. Plus, what amuses me is the toothbrush they've placed at the lavatories. Without a doubt, Singapore Airlines is one, if not the best in the Sky.","Best In the Sky","3" "2019-08-20T20:32:06-04:00","Desktop","5","review","This airline deserves to be number one, there is an old saying, that the customer is king and yes that is just the way all of Singapore airlines staff treat their customers.","The Best By Far","1" "2019-08-20T20:08:42-04:00","Desktop","4","review","The inflight service is still something to cheer about. And so is the food - the local fare of bak chor mee (minced pork noodles) is most comforting. But the wine offering is getting more and more pedestrian. Also the removal of malt whiskey (used to be Highland Park) choice from the list of beverage offerings for Business Class in a premium airline such as Singapore Airlines is in word - unbecoming","Still the best way to fly, but quality beverage offerings is slipping","1" "2019-08-20T19:33:24-04:00","Desktop","5","review","Departed Perth on July 10 2019 bound for Changi Airport, Singapore. It was an excellent experience. Staff was attentive, food was delicious and entertainment more than abundant. I have never had a bad experience on Singapore Airlines and will continue to use them and recommend.","Excellent Flight","1" "2019-08-20T18:52:56-04:00","Desktop","3","review","Everything from checking in to being seated properly. Even disembarking was very efficient. Before takeoff, one very rude male steward raised his voice from my aisle seat to my companion beside and commanded their carry on be immediately placed under the seat - while she was tending to her child. A little compassion and offer to help would have been more in order. That plus the landing roughness as compared to other airlines seemed not part of the usual SQ experience. No desire to put down rest of the crew and experience who were excellent. But it takes only one bad apple.","One bad apple","2" "2019-08-20T17:37:49-04:00","Desktop","5","review","Everyone from check-in counter to crews is very friendly and genuine. The service is excellent and food tastes great compared to other airlines' I have flown. I can feel the airline really work hard to set themselves apart from competitors. They gave passengers warm towels in economy and premium economy class as well. Even though, we didn't order kids' meal on one of our flight, the crew came to offer us to serve the kids first. Little things like this goes a long way when it come to airline experience. I love Singapore Airlines.","Excellent in every way","2" "2019-08-20T13:41:51-04:00","Mobile","3","review","We have flown Singapore Airlines before and been very happy with the service but we were very disappointed with this flight. From Colombo to Singapore we flew with Silk Air (booked Singapore) the plane seemed very old, with no screens, the service was very average and staff seemed disinterested and unhelpful. The flight from Singapore to Melbourne was better but still the staff weren’t the usual helpful friendly staff we are used to. My husband also was quite sick when we got home and we think it was most likely the airline food. We pay a bit more to fly a non budget airlines expecting to get a bit better service and facilities. Very disappointed and I don’t know if I would fly with them again.","Sadly disappointed","2" "2019-08-20T11:50:17-04:00","Mobile","5","review","Staff on Singapore Airlines is very professional. They are efficient attentive and very energetic. The meals are served quickly and very tasty. Toilet areas are frequently refreshed.","Europe holiday","2" "2019-08-20T11:50:13-04:00","Desktop","3","review","Love the plane and the in-flight entertainment but SQ is rushing and cutting back on customer care. This flight was an example of the growing tendency of Singapore Airlines to try and rush their service and forget about customers wishes (experienced on Business and PE too) They don’t have a full drink service after take off preferring to other a limited selection of drinks. They don’t proactively offer socks or sleeping masks even on a 12 hour plus flight. Getting the attention of staff is increasingly difficult as they rush by and this is particularly acute with the stewards. I was offered an extra drink which was promptly forgotten. Eye contact is limited as they rush by. Generally I get the sense there is an attitude of ‘provide the basics fast, get the passengers to sleep and avoid engaging with them’.A shame, all process but limited focus on the individual.","Process rushed and cutting on the essentials","4" "2019-08-20T11:22:27-04:00","Mobile","4","review","My family flew Singapore airlines from New York to Frankfurt Germany to Singapore to Bali and return. The airplane was fairly clean, there were a larger number of bathrooms than in other airlines per number of passengers, the economy passengers were also provided with toothbrush, tooth paste, ear buds, and eye mask. Downsides to the airline include the food was not very good, and they wake passengers to out the seats in an upright position 3 hours into a 13 hour flight regardless if you want to eat at 3am or not. ","Family friendly service ","2" "2019-08-20T07:38:52-04:00","Desktop","4","review","A long flight from Brisbane to Copenhagen in economy with an 8 hour transit in Changi. All very comfortable, good entertainment options on the screen and staff were professional. Just a tad disappointed in the meals whilst they were okay I was expecting more and must admit have enjoyed my meals on other 5 star airlines I have flown with much more.","Very good","1" "2019-08-20T03:16:13-04:00","Desktop","3","review","Having read so many rave reviews of Singapore Airlines, when I couldn't get a direct flight at a reasonable price (my own fault for going in August) I decided to fly with them Hong Kong - London - Hong Kong via Singapore, despite the journey time being so much longer (17 hours vs 12 hours direct). On the plus side, all 4 flights were on time and the fare was good value for Business Class on this route. The first leg, 4 hours HK-Singapore, was fine - very comfortable seat where you could put your feet up, bottle of water at your seat, latest model touch screen entertainment system. The 13 hour Singapore-London was much less good - luckily I'd read reviews which recommended getting bulkhead seats as those are the only ones where you can rest your feet comfortably - all the others have the foot stool to the side so you have to sit twisted round. Although the seats are very wide, when folded into lie-flat beds only half the width is available and when I stretched out my head touched one end of the bed and my feet the other: I'm 5'8"", so this is seriously inadequate for really tall passengers. The entertainment system is old-fashioned, with no touch screen, although the headphones are good quality. Coming back, while the London-Singapore leg was the same, the aircraft for Singapore-HK had been downgraded to an older model - seats were wide and comfortable but you couldn't put your feet up, I had to pile up pillows and blankets myself to get my feet just a bit elevated. Unfortunately for me, my ankles swell up if I can't have my feet up, one of the main reasons I fly Business Class on long haul flights, so this was a real problem for me. The staff clearly didn't want to deal with this, so they pretended not to see it - although they did offer me extra chocolates as they could see I wasn't happy. On all 4 flights, the wines were good, so was the coffee, but the food was no more than OK, certainly not living up to the hype that Singapore Air is a gourmet experience, I've had much better food on other airlines, so this was a real disappointment. Breakfast (which I didn't bother with) was distinctly weird - choices were Asian (fair enough), sickly sweet waffles with cream (not for me!) or some kind of concoction with caramelized onions instead of a normal eggs and bacon type offering. The connection at Singapore on the outbound flight was fine, on the return flight arrival and departure were in different terminals and it took an hour to get from where we landed to where the next flight departed, the last thing you need after a 13 hour flight. As for the famous cabin crew service, it's certainly attentive and polite - one thing I did appreciate was that the flight attendants hurried to help you getting luggage in and out of the overhead compartments, which some airlines seem to have a policy against. On the other hand, there's a certain stinginess about the airline which is quite unattractive - I've done the HK-London trip in Business Class on 7 different airlines and this is the only one which doesn't give you a little goody bag with toothbrush, moisturiser, etc. You do get a pair of cheap slippers and socks (which of course the airline can use again if you don't open them) and there are toothbrushes in the toilets, but although it's a stupid little thing the gift bag is the kind of touch that makes you feel welcome and valued. In the same way, when I used the shower at the SilverKris lounge at Heathrow, there was no shampoo, conditioner or body lotion as there is in the showers at other airline lounges - instead there's a notice saying ""if you want amenities you have to ask for them"". And why give passengers a bottle of water on a 4 hour flight, but not on a 13 hour flight? Again, the only one out of the seven airlines not to do this. While the biggest problem for me was the length of the journey - I wouldn't use this route again for that reason alone - I'm afraid that I just didn't take to Singapore Airlines and am quite bemused that so many reviewers clearly love flying with them; I certainly don't plan to do so again.","Much vaunted Business Class disappointing","3" "2019-08-19T21:53:40-04:00","Desktop","4","review","It is always a long flight from Korea to Africa where I travel every year. Though the flight is a little longer in comparison to Cathay Pacific (via Hong Kong), it was a comfortable flight in general. Traveling with family can be exhausting in long flights but Singapore air fared well in comparison to other flights I had in the same route. Will probably choose Singapore air again if the price is right. Good food overall and the entertainment is better than most other airlines. Friendly service overall. 태초에 하나님이 천지를 창조하시니라 땅이 혼돈하고 공허하며 흑암이 깊음 위에 있고 하나님의 영은 수면 위에 운행하시니라 하나님이 이르시되 빛이 있으라 하시니 빛이 있었고 빛이 하나님이 보시기에 좋았더라 하나님이 빛과 어둠을 나누사 하나님이 빛을 낮이라 부르시고 어둠을 밤이라 부르시니라 저녁이 되고 아침이 되니 이는 첫째 날이니라 하나님이 이르시되 물 가운데에 궁창이 있어 물과 물로 나뉘라 하시고 하나님이 궁창을 만드사 궁창 아래의 물과 궁창 위의 물로 나뉘게 하시니 그대로 되니라 하나님이 궁창을 하늘이라 부르시니라 저녁이 되고 아침이 되니 이는 둘째 날이니라 하나님이 이르시되 천하의 물이 한 곳으로 모이고 뭍이 드러나라 하시니 그대로 되니라","Clean and advanced airline","1" "2019-08-19T20:48:12-04:00","Desktop","5","review","From take off to landing in Australia the service was excellent with a very friendly efficient crew who always had a smile for us . Food and drinks were served at very regular intervals and there was always a variety of snacks in the galley . In fact we both had to decline the last meal as we were still full from the previous one ! We found the food good with a varied selection to choose from . Will definitely fly Singapore Airlines again .","Excellent service","1" "2019-08-19T17:32:43-04:00","Desktop","3","review","I expected more. The lounge in Melbourne was pretty tired and needs a refresh. Seating was quite cramped compared to other business offerings. Also the seats need to be folded down which breaks up momentum when ready to sleep. Service was OK, but not over friendly. My colleague and I seated next to each other were served at separate times. No continuity. lounge in Singapore very good. My biggest gripe was the temperature on both flights. Roasting hot which made it very uncomfortable. If given a choice I would use others next time.","Very cramped and very hot","2" "2019-08-19T15:57:15-04:00","Desktop","5","review","I recently had the pleasure of flying Business class with Singapore Airlines, the service from start to finish was amazing. On time, comfortable and the food on the plane is 5 star. The lounge at Singapore has the best facilities. Really look forward to flying with Singapore again. ","The only way to fly is Singapore Airlines","2" "2019-08-19T15:44:14-04:00","Desktop","4","review","singapore airlines are still our favourite airline - how ever we found on this recent trip that the food was not as good as previous flights - the flight attendants are excellent - and always make your flight as comfortable as possible - i would prefer perhaps cold food ie rolls / buns / crackers, instead of the hot / coddled dishes -","latest plane - comfortable even in economy - the food was not as good as previous flights -","1" "2019-08-19T15:26:28-04:00","Desktop","5","review","This was an amazing flight in a 2 month old 787-10 . The seating was comfortable and there was sufficient leg room and plenty of entertainment options. The crew were helpful providing great food and drink options and support where required.would definitely choose this flight option for future flights.","New 787-10","1" "2019-08-19T14:44:52-04:00","Mobile","5","review","I always feel like home with pleasant flights with SQ. Our 12-hr flight was impressive and the team presented very high quality of customer services ranging from warm welcoming to small details, like rearranging the presentation of utensils etc. The crews were well trained and put their smiles at any moments I saw them. The in-flight entertainment demonstrated wild range of various films, documentaries, tv shows, songs, games, even language learning app. You would never feel bored during the whole flight. In terms of the meals, SQ also offered different choices to meet any requirements customers might have. You name it, they may have it prepared for you. I, personally, took regular ones and it was good. The mÕvenpick ice cream was like, hmmmm, so good!! But the breakfast was just quite fair to me. Generally, I felt so happy to enjoy the pleasant flight with this ripped off values of money. ","A warm welcoming long-haul flight ","2" "2019-08-19T08:45:56-04:00","Desktop","5","review","The staff onboard are brilliant. The food served is very good too and when it is ordered in advance you are served first. The aircraft is very clean. The check-in was smooth without any queuing. Our baggage allowance was enormous so we were able to pack the kitchen sink!!!","Excellent food and service","2" "2019-08-19T07:46:31-04:00","Mobile","5","review","Attentive service onboard A380 from HKG to SIN. Upper deck economy was 50% full so a lot of free space. Hardware was a little tired but acceptable. Low fat meal was up to expectation. Garden salad was eaten before photo was taken. Very lightly seasoned steam fish with corn and potato mash. Mandarin jelly was delicious. It even came with a calories label up to second decimal... lol very nice touch there and overall a pleasant experience. ","Good service on A380","1" "2019-08-19T06:54:04-04:00","Mobile","5","review","I always enjoy flying with Singapore airlines , never had a flight delayed, food is delectable and served hot, wine selection is good, toilets are sanitary, people are nice and the Singapore Sling is the cherry on top","World class, excellent service, pleasant crew","2" "2019-08-19T04:42:11-04:00","Desktop","3","review","We flew from Brisbane to Istanbul on Singapore airlines and unfortunately we experienced the best and the worst of this airline. We boarded in Brisbane onto one of their brand new A350 900 planes. Was incredible....quiet... the entertainment system was amazing with all the latest shows available. The service was good. Unfortunately we had the seats in the last row near the bulkhead... so near the toilets. My partners seat 56c was an aisle seat and stuck out past the edge of the bulkhead and the toilets themselves were not the problem....people just assumed that they could lean on the back of his seat and put their elbows on the top of it. We told numerous people during the flight to please don't lean on the seat. Then the flight attendant got cranky because my partner had his seat reclined ( no one behind him to annoy) and she couldn't access the cupboard that was there...so she told him to put his seat up in the most u polite manner....plus the wifi didn't work for most of the flight....the flight number was SQ236. Then we had 6 hour layover before boarding the oldest plane in their fleet.....a Boeing 777 200..it was terrible.... I had heard that they had retro fitted them all but this one was obviously still to be done.... the entertainment system was from the 90's...with te remote control still on the end of a cable.... seats were tattered and frayed....and as we got off and walked through business class, I felt sorry and would have been quite angry if I had paid a business class fare and got landed in those seats.... just terrible.....embarrassing.... for such a reputable airline to continue to use this level of service, comfort was not what I would expect from them....maybe Singapore to Istanbul is not a up there flight schedule like Singapore to London for example..... I only hope the plane back fromParis to Singapore is up to an acceptable standard.","Experienced the best and the worst on flight to Europe","1" "2019-08-19T04:03:41-04:00","Mobile","5","review","We flew with Singapore airlines from Phuket- Singapore and then from Singapore-Bali. This is our first ever time flying with them but would def fly with them again. The planes are nice, big and clean. The seats as a good size too so you are not squashed together like some airlines. The service was impeccable all the way through. The air stewardesses were friendly, helpful and always smiling. I ordered a Hindu vegetarian meal and the kids had a children’s meal. They were amazing too. The meals were so tasty one of the best food ever, like it’s been made for a restaurant nothing like the other airline food we usually eat. Can’t wait to fly with them again soon. ","Fantastic ","1" "2019-08-19T02:40:33-04:00","Desktop","5","review","Really impressed with the airline on a long haul flight, UK to Australia. The stewards and stewardesses were very polite and helpful, providing regular food, drinks and snacks throughout the flight without having to ask. The aircraft, A380 and A330, were well laid out, clean and modern. Space in Economy was more than expected as were at chair facilities, personal entertainment system, USB charge points, decent reclining angle, multi adjusting head rest to name just a few. Transfer in Singapore was handled efficiently, with airport staff on hand to direct connecting passengers to their onward flights. Would definitely fly with Singapore Airlines again.","No surprise they win so many awards","1" "2019-08-19T02:07:34-04:00","Mobile","5","review","I recently accompanied my husband to Singapore( again!) where he stopped on his was to Australia for business. He very kindly decided to spoil me by flying me in the Suites of this amazing Airline! I thought that the impeccable service, very comfortable bed in luxurious surroundings, lovely food were out of this world - they even brought my husband a “birthday cake” with fairy lights( to replace a candle ) at 4 am Singapore time just before we landed! That was until we climbed on the plane to come back to London! We were on the A380 with the new Suites ! We were met ( as we were on the way out ) by the head steward who greet us by name and offered to carry our hand luggage . The staff were all very friendly and welcoming and showed us to our seats 1F and 2F which turned out to be the size of a room with the beds dividing it ! We each had a huge arm chair that could swivel almost 360degrees! When we asked for the beds to be made -it turned into a very comfortable double bed ! The bathrooms were also very large and with only 6 passengers in Suites there was never a queue! One of the bathrooms even had a dressing table ! Needless to say the service was superb ( as it was on the first flight ) Jasmine, Edward, Louisa and Daniel made us feel like we were the only people on the plane - thank you for making it so special It is not a cheap way to fly but well worth doing in you want to do something special ! THANK YOU AGAIN Singapore Airlines for another FABULOUS flight!","WOW!!!!","2" "2019-08-19T02:03:30-04:00","Desktop","5","review","Loved flying Singapore Airlines Business Class. Good service and nice lie flat seats. Would fly with Singapore Airlines again anytime!","Great Service","2" "2019-08-19T00:19:12-04:00","Desktop","5","review","We first flew from sydney to Singapre then onto London. On the flight to Singapore we were used a 777 and the seating was very comortable with a hugh screen. Teh flight to London was on the 380 using the older but very spacious seats. The entertainment system was very good with alot of choices from films, to music. The service on board was excellant with all the personnel using your name. they were very attentaive and nothing was a problem. In relation to food we used the 'book the cook' which was excellant and had Lobster Thermidor for one meal followed by a lovely steak for the next. Would recommend using this service. The trip was well worth the extra money for such a long journey and if you book well in advnace the cost is not too high.","Excellant service","1" "2019-08-18T23:23:59-04:00","Desktop","3","review","All airline flights are much of a muchness ,with the cabin crew helpful and friendly , and willing to accommodate where possible . The food always leaves a lot to be desired . Maybe I am spoiled but often the food is just something to eat . This is general for all major airlines.","All airlines are much of a muchness.","1" "2019-08-18T22:13:07-04:00","Mobile","3","review","We were flying to copenhagen from melbourne on a singapore airlines 777-333 er,premium economy last year we flew jal prem econ which was fabulous, when we got onto this one the seats were larger than econ, just , when the seat in front was laid back it took up some of our room , on jal it didn,t ,the staff were ok but the food was not that interesting, had a couple of beers, it was not that better than econ. Considering the price , wont bother again,,, ","Just ok","2" "2019-08-18T20:16:25-04:00","Desktop","4","review","The airlines does live up to its image and provides good service. I had forgotten to pre-order a veggie meal beforehand, and they incidentally had ran out of the same. But the crew ensured I had a meal by getting me one from the Business Class. Very helpful!","Lives up to its name.","1" "2019-08-18T19:00:25-04:00","Desktop","5","review","We have always travelled with Air New Zealand but decided to go Singapore as they offer more weight in luggage and I found them really good... food was great everything is really good. wil travel with them again.","holiday","2" "2019-08-18T15:45:06-04:00","Mobile","5","review","The business class seats on the Wellington-Melbourne-Singapore Route are not the newest but nonetheless, they were relatively good enough for a long-haul flight. The meals served were outstanding and we enjoyed the personalised meal service. The seats were ultra spacious and had more than sufficient leg room. In flight entertainment wasn’t the best and the latest but well, still acceptable. The headsets blocked out most of the cabin noise and that was awesome because we could have a comfortable and “quiet” flight throughout.","Comfortable & Spacious Flight That Kept Us Occupied","2" "2019-08-18T14:48:34-04:00","Mobile","5","review","8 hours flight. Serve us 1 meal and 1 snack. All taste nice. Great movie selection. The only cons is the temperature of the plane was too cold, my husband got sick because of it. I saw many passenger ask for extra blanket too.","Decent Service","1" "2019-08-18T14:10:58-04:00","Desktop","5","review","Flying from Australia to Europe is always fraught, long flying time, tiredness and being in a small space for hours. Flying business is a privilege, and Singapore make it a pleasure. The staff are exceptional especially Huang Ya-Ting. Huang made our homeward bound flight Rome to Singapore a dream. The flat bed and choice of food and entertainment were all fab.","Fabulous Singapore Airlines","2" "2019-08-18T11:18:18-04:00","Desktop","4","review","Singapore Airlines has the best connection all the way to Mumbai. Monday night dinner in Auckland and Tuesday lunch in Mumbai with the time difference. This is the best and quickest way to get to Mumbai.","Singapore Airlines is the best","1" "2019-08-18T08:08:12-04:00","Mobile","4","review","Happy to be flying with SQ again. This time took my son along - so that he can directly experience the service I have told him. Turned out, he was very happy. He liked the movie selections and the sitting arrangement. Furthermore, he had placed a request to be flying SQ again for future trips 😉 >>TK - August 2019","Good service as always ","1" "2019-08-18T03:17:58-04:00","Desktop","5","review","Travelling to Europe with Singapore was excellent. Pleasant and helpful staff, and meals hat looked like real food. Lots of water and other drinks to keep hydrated. Staff were not intrusive but were able to assist when needed.","Travelling in comfort","1" "2019-08-18T03:01:30-04:00","Desktop","1","review","How different a flight makes.Started on SQ 221 from Bangkok to Singapore - great service. Then SQ 221, Singapore to Sydney. What a disaster. a cabin full of screaming children all night - after many complaints top the crew, they chose to do nothing and locked themselves in the kitchen and did nothing. What a sad airline, poor service and even when advising issues - they did nothing ! THE ENTERTAINMENT INFLIGHT WAS TERRIBLE AS WAS THE SERVICE FROM SINGAPORE TO SYDNEY. TRAGIC!","Worlds Worst Airline","4" "2019-08-17T22:31:11-04:00","Desktop","5","review","Dear SQ, I few SQ first class suites on July 23rd from SIN-JFK and I was the only person on the First Class Suites cabin. I have flown alot of first class airlines in my life and I have never emailed any feed backs. This is the first time I am writing to SQ because the amazing service and experience I had with Singapore airlines. I will def be back flying with my family next year and I do rate singapore as my top and fav airline for their first class products. Special Mention to these following staff who did an amazing job to make my flight memorable. CSS Alice Kok LSS Charlene Tan LS Jeff Low I have flown JAL, Cathay, Emirates, Thai, ANA, Etiahd first class and none of them compare to the SQ suites i Flown and I felt very welcome thank you SQ,","Amazing Experience with SQ suites class","1" "2019-08-17T21:14:11-04:00","Desktop","5","review","As always, short, medium or log haul .. Singapore airlines does not deceive. Super service, amazing personnel, also in Econmy. no rushing, no running, no loud talking. Just available and reliable. Am booking SA as much as I can !","Reliable, honest and fab service","1" "2019-08-17T17:53:36-04:00","Mobile","5","review","Even travelling economy the service was first class the cabin crew really look after the passengers.my connection flight from Launceston to Melbourne was also very good this airlines was virgin.","Great airline","1" "2019-08-17T17:47:30-04:00","Desktop","5","review","We always enjoy flying Singapore Airlines. Their people are helpful and go out of their way to make the trip comfortable.","Reliably Great","2" "2019-08-17T10:11:18-04:00","Desktop","5","review","First class suites are simply the best. I was in the older configuration and thought it was wonderful. Service is superb and the food was excellent.","Simply the best","1" "2019-08-17T05:51:26-04:00","Mobile","4","review","Singapore Airlines in my opinion is always reliable and comfortable. Inflight entertainment is also good. Not as much variety as some other airlines but good enough. Seat spacing was average. It was quite cramped. Meals to and from Perth also left a lot to be desired. The menu as well as taste of food was very average. Didn't receive any drink service on the way to Perth. However, from Perth drinks were served separately. The kids meal was excellent, both times. Toilets were quite clean and the crew were doing clean ups in between. Service was slightly indifferent. I would recommend this airline because flight was on time both times, the journey was comfortable, aircraft was clean and well maintained and there were no major pain points at any time.","Reliable and comfortable","3" "2019-08-17T05:18:33-04:00","Mobile","4","review","Timings from Bangalore are convenient, have travelled 4 times, flight's never been late and very service, average food though, but your best bet when travelling to Singapore ................................","Flight to Singapore","2" "2019-08-17T04:07:23-04:00","Desktop","4","review","Boeing 777-300ER, economy class: plane was in very good condition, entertainment system was much better compared to the one on the flight from FRA->SYD (A380). Food choice is limited to two menus, but offered quality was reasonable for economy standards. No special treatment for star alliance gold members! Something that may look classy, but is in my opinion no longer relevant: the menu of the day booklet. Why not provide this information electronically in the entertainment system: less weigth, and you always find it. Temperature was OK during this flight.","Was a very recent plane (777), good entertainment system","1" "2019-08-17T04:03:30-04:00","Desktop","3","review","Airbus A380, economy class: rather outdated entertainment system, although the amount of movies was OK. The space available is on the limit acceptable for such long flights. It took rather long before the first drinks were served, the snack and served drinks are fine, you can even get some cocktail. I tried the Singapore Sling, which was quite good. Food was served rather late, and they offered beef or fish, while on the menu that was first distributed, also chicken was offered. I asked for the chicken, which they served a bit later. Water and orange juice was provided all flight long, a small snack (chips or a little Mars) was offered only once For +12 hour flight, not very generous. You can go to the galley and ask, and you will be served, but you need to ask, it is not on a display available. It was very cold on this fligth, I read previously comments on this and must confirm: I fly a lot, and have never flown in such cold conditions. You do get a decent sized blanket, but this is absolutely required. What is worthwhile mentioning, is the very stylish appearance of the crew and the punctual departure. Note: gold members are not allowed to board same time as business class members if they booked economy class, you are allowed to board together with premium economy.","Icecold flight to Singapore, not so modern entertainment system","1" "2019-08-17T03:52:12-04:00","Desktop","5","review","My most memorable flight, because HKG Airport was shutdown a day before my departure due to intense protest with hundreds of flights cancelled. Love the SQ App - I monitored the flight status closely, and it showed On Schedule. Prior to that I did my online check-in via the App, and was able to select good seats. On my departure day, in-town check-in at IFC was quite empty. Flight departed on schedule, it was almost a full flight. Excellent service as always. This time I noticed great improvement in the food: - Pea & crackers are served as apperitif, no more peanuts - great consideration of nut allergy passengers like me. - Haagen Daz ice cream is served, no more cheap branded ice cream made somewhere in Southeast Asia (i shall not disclose the country of origin). For the entertainment system, I found great Chinese movies especially Hong Kong and Chinese Mainland movies which I can't find in the cinemas in Singapore. There system can even now link mobile devices wirelessly. Keep up the great service, I have 6 more SQ flights this year, looking forward them very much.","On schedule, 13 Aug, HKG-SIN, SQ 863","1" "2019-08-17T03:07:40-04:00","Desktop","5","review","This is touted as the longest regular passenger flight, with a scheduled endurance of around 18 hours non-stop. It is a long time in an aircraft, but the seating arrangement and management of the cabin services is very well executed. I honestly felt very good at the destination and did not suffer much jet lag at all, even though it was a 12 hour time zone shift (It doesn't get any worse than this). The service on the flight is excellent and the seating (Premium Economy) good enough to endure an 18 hour sit- down. I also took the return trip on the same non-stop flight, and found the repeat experience equally comfortable with minimal jet lag. Don't be daunted by this flight - 18 hours non-stop is better than sitting round in an airport terminal for a few hours in transit. I will do it again when I next need to visit the US (although Newark airport is hardly inspiring after Changi)","Long but Comfortable Flight","3" "2019-08-17T01:50:09-04:00","Desktop","5","review","Easy to contact Customer Services with queries, and received a phone call from them to organise extra leg room seats (amazing!). Check in for both flights quick, no queues and friendly staff. All on time, and landed earlier on both flights. On board staff were exceptional - attentive and welcoming, and nothing too much trouble. the best airline food we have ever had. Even arranged an anniversary cake with champagne for our return flight home. Entertainment on board was varied and easy to navigate. Toilets immaculate at all times. No wonder they won Airline of the Year. Virgin and BA could learn a lot. Awesome!","5 STAR CUSTOMER SERVICE, AWARD WINNING FLIGHTS","1" "2019-08-16T23:33:18-04:00","Desktop","5","review","Flight left on time which was great considering late arrival of incoming flight. Pleasantly surprised to find that the flying time was under 17 hours. Flight was bit bumpy as advised before take off but event free otherwise and arrived at Singapore before scheduled time. Dinner, followed by another meal and finally a sandwich before arrival in to Singapore were served efficiently as usual by SIA staff. Premium economy seats in SIA more or less resemble economy but for recline and foot rests which made me feel it wasn't too bad for a long haul flight especially considering flight starts at very early hours of 00:15 AM","Didn't feel like a 17+ hour non-stop fiight","1" "2019-08-16T21:07:26-04:00","Desktop","5","review","Flight from dps to dusseldorf with 2 Singapore flights (stopover of 7 hours in Singapore) First flight from dps tot sin (2 1/2 hour) Friendly cabin personal, with good service. Flight included a meal and every chair have a entertainment system. At Changi airport we had to wait for 7 hours for our connected flight to Dusseldorf. But we got free transfer vouchers, so we waited in de Ambassador lounge for max 2 hour. (Inluded free drinks, free food and we take a shower). We boarded Flight SQ338 from Sin to Dus (12 1/2 hour). Same service as the previous flight! Whole the flight the toilets were en stayed clean! Cabin oersonal are very friendly for children ( they get there meal at first, etc). So when you travel to Asia with children......fly with Singapore airlines!","Excellent service!","1" "2019-08-16T21:00:43-04:00","Desktop","5","review","On June 30th I flew long haul from Hanoi to Dublin and travelled the first leg of my journey with Singapore Airlines. The flight was on schedule, the check in and boarding was painless and the cabin crew were most attentive and pleasant. I had never flown with Singapore Airlines before and, I must say they lived up to my expectations and well deserve the good reputaion they enjoy.","A Wonderful Experience","1" "2019-08-16T19:33:56-04:00","Desktop","5","review","Good foods, perfect flight connection, friendly and helpful services from the flight attendants. Typical SQ Standards.","Excellent Services","2" "2019-08-16T19:11:50-04:00","Desktop","5","review","Although most of my travels are with Singapore airline, cannot think that there can have and will be another airline to match SQ in terms of service, on board food, cabin cleanliness and crew attentiveness.","Best airline","1" "2019-08-16T19:01:36-04:00","Mobile","1","review","We were being informed that flight delayed due to technical issue, without estimate time to resolve. Told them we need to catch next connecting flight but no arrangement being made, just asked us to wait. Fine. What i am disappointed with SQ is that they did not prioritize on travellers with kids, i pity the lady travel alone with his son (around 3-4yrs old) and with language barrier being unattended even though she had attempted the staff numerous times to ask for status, she even video call her husband to speak with the staff but still no staff trying to help her. Next, the person in charge even asked all the staffs to leave the station by leaving all the frustrated passengers unattended (refer to the picture, no staff at the counter). I am really surprised this happened to SQ, one of the best airlines in the world. Disappointed..","Disappointed with ground arrangement!","3" "2019-08-16T18:47:01-04:00","Mobile","2","review","Have flown Singapore Airlines on at least 5/6 times. The flight to and from Thailand was very disappointing. The lack of service was a complete surprise to both my wife and myself. I’m flying again in November but not with Singapore Airlines","Mr Johan Barendregt","1" "2019-08-16T16:01:37-04:00","Desktop","4","review","Flight ticked all boxes of being on time, having great in-flight service and swift baggage availability","Excellent and pleasant service","2" "2019-08-16T09:44:47-04:00","Desktop","2","review","We flew on Singapore airlines and found the plane old, tired and uncomfortable. The food was cold and inedible. The head phones were those tiny ones that didn't work well at all. The service was basic. For an airline that seems to come out on top of reviews, we were very disappointed. I will never fly with them again.","Old and Tired","1" "2019-08-16T02:17:05-04:00","Desktop","5","review","Wonderful service from all the staff. Comfortable flights there and back. Was well informed about proposed delays due to protesters at Hong Kong Airport. We were offered an earlier flight out.","Great service","2" "2019-08-15T19:12:19-04:00","Desktop","5","review","The service was excellent and the meals yummy. As I am on a walking stick the Hostess had organised a wheelchair for my departure. This was just wonderful as I was very tired after a 17 hour flight. We had to change terminals as we were flying to Bucharest. Nothing was a problem to the staff. The inflight entertainment was very good and I was able to watch the latest movie about Freddy Mercury and Queen.","Excellent service","2" "2019-08-15T18:28:13-04:00","Desktop","3","review","I had expected great things from this airline...since it is so awarded! But it was perfectly average...the in flight entertainment was average...the communication about our flight delay was almost non existent, and the food was bleh! - (if they hadn't run out of your meal selection). They did put us up in a wonderful hotel in Singapore following our delay though, and I thoroughly enjoyed Changi airport. Staff we interacted with were lovely at all times.","Totally Average","1" "2019-08-15T17:53:56-04:00","Desktop","5","review","It was the First time going Overseas with the Family. We Found Singapore Airlines Staff welcoming,Food yummy. We commend the pilot on a smooth landing, you didn’t even know We had landed.","First Time","2" "2019-08-15T17:40:00-04:00","Desktop","5","review","Where do I start? Loved every minute of the experience: - Paid for with only 65,000 Velocity points + tax (an absolute bargain) - Access to Kris Silver lounge: free food, drinks, comfortable seating, charging stations, Wifi, tarmac views - Priority boarding The flight: - comfortable seat that allows you to recline or convert to a bed (with comfortable mattress, blanket and pillow). Plenty of leg room - Entertainment system has a wide variety of movies, TV shows, etc - Very friendly staff - Lots of good-quality food and drinks. - Lots of storage compartments - Amenities such as water, eye shade, charging ports & slippers provided - Direct aisle access Only complaint I have is that the flight felt too quick Would definitely fly SQ Business Class again.","Love Singapore Air Business Class!","1" "2019-08-15T15:22:32-04:00","Desktop","3","review","Flew the A380 and was disapointed with the comfort of seats which were a major step backwards from what is available in their ""lesser"" aircraft.","First leg travelling home to Australia","1" "2019-08-15T13:58:06-04:00","Desktop","5","review","From checkin to staff and staff on aircraft all was of a very high standard. The airline staff aboard both flights gave us excellent service and the food that they served us was of a high quality for economy class. Would certainly use them again for any flights in the future.","Winter holiday","2" "2019-08-15T12:54:29-04:00","Desktop","5","review","Was allocated aisle seat in string of 3 in the middle of the plane. Had a little trouble with the LED screen with the movies sometimes freezing but staff were quick to help and reset the screen. Good service, friendly staff, reasonable meals and drinks.","Schiphol to Singapore then Christchurch","1" "2019-08-15T12:54:24-04:00","Desktop","3","review","Having previously flown both economy and business on Singapore airlines thought that premium economy would be between the two classes in service and facilities. It wasn't. Meals were standard economy, no travel pack (toothbrush, eyescreen, earplugs etc.) Toilets are back in the economy class. Only advantage was a larger seat and leg space. On the flight to Singapore the back of the seat in front was hanging loose and hampered my wife's use of the foot rest. This defect was ignored by the crew. In fact service was polite and offered the same as in ecomony. No pre dinner drinks were served is this a cost cutting measure? I recommend Business and economy but premium economy is not worth the extra cost when compared to other airlines.","Premium ecoomy is just economy with a bigger seat","1" "2019-08-15T11:33:41-04:00","Desktop","5","review","An excellent flight. The service was great, the food good and, most importantly, the bed was comfortable. Quite a lot of turbulence but all calm. The choice of films could have been wider. The toilets were spotless and cleaned regularly throughout the flight. I returned to London by the same airline. Also an excellent flight but the seat was configured differently and, whilst comfortable, it was not such a good experience.","Excellent flight, great service","1" "2019-08-15T10:34:29-04:00","Mobile","5","review","SingaporeAir are always worth the money. The 787 from Denpasar to Singapore was new, comfy and quiet. In flight entertainment was great, as was the food by airline standards. The long flight from Singapore to Paris was on older A380, with a less modern entertainment system in the seat, although it still did the job. Leg room was fine on both flights even in cattle class. As ever the cabin crew were excellent. Never underestimate the value of a hot towel after takeoff!","Worth the money","1" "2019-08-15T10:00:22-04:00","Desktop","5","review","Unfortunately this year, due to family illness issues, we could not travel. But normally ONLY with Singapore Airlines, most friendly crew of any airline, Singapore terminals fantastic (and the food court). Usually June to end August, return from Jhb to KL, but transfer in Singapore. Usually drive back down for a few days from KL, Holiday Inn Atrium fantastic hotel close to shops, bars and Orchard Road.","Best airline experience","1" "2019-08-15T06:47:43-04:00","Desktop","1","review","The long-haul flight was delayed by 2 hours, they promised we will be re-routed but it was a disaster. The staff on the ground gave us a voucher for train (instead of flight). We had to wait our luggage more than 2 hours and arrived 5 hours late at Geneva. Singapore Airline does not comply to EU Regulation 261/2004, they don't provide compensation to passenger in case of delay. This is why they give low attention to meeting the schedule and helping passengers with their missed connection in case of delay. My advise : Stay away !","STAY AWAY: Not under EU Regulation, provides NO assistance in case of delay","4" "2019-08-15T00:53:51-04:00","Desktop","4","review","There were two legs on this journey. Both flights were very good., especially the first leg to Singapore when we had the front row seats in Premium Economy. Lots of leg room and easy to get out to access toilets. Book The Cook a fabulous option, but the food was only average.","Professional service.","1" "2019-08-14T23:13:45-04:00","Desktop","3","review","In flight service 6 star. Flight manager, professional, worked tirelessly. SQ Airport business class lounge Perth, extremely small lounge and lacks imagination as far as food offerings are concerned. My business class seat was broken, staff spent time attempting to fix to no avail. The cocoon seat in my opinion is Uncomfortable and caused me extreme pain and inconvenience for approximately 2 weeks. After numerous visits to doctors and massage therapist I’ve come Good. Prior to landing in Singapore flight manager gave me a Sin$200:00 to be spent on SQ in flight goods. On July 7th I reported my incident and on going medical problems, also informed SQ when I came good after treatments. As of this review ( 15/08/19 ) I’ve not received any correspondence from SQ, no apologies, no offer of extra compensation for chronic pain and discomfort. Again my opinion is either SQ ignoring responsibility of a simple complaint, or are receiving an abundance of complaints and need extra staff. This is not only a seat issue, but also a safety concern, which should have the highest priority.","Another Broken Seat","2" "2019-08-14T20:19:55-04:00","Desktop","4","review","Terminal 2 Silverkris Lounge - Spacious and much quieter lounge than the one in Terminal 3. - Food offering wise, quite standard nothing wow or feels a bit premium. Even the temporary Gold Lounge at T3 for economy class passengers food offering seems better: There's satay. - I was there in between breakfast and lunch, hence the quite normal fare. Aircraft General Feel and Comments - This is a refitted 777-200 aircraft with some of the older products. - Plus point, the seat is very spacious and in a 1-2-1 layout. For short-haul not an issue, for medium-long haul, read from some reviews that people don't like it as the seat is very hard and not very comfortable for sleeping. - As it is an older aircraft, plus there has been several versions of business class seats since this one, hence, some wear and tear around the seat, carpet, even shelves in toilets can be seen. Food & Beverage - Very average and normal starter. - Main course selected book the cook: Japanese char-grilled soya beef. Taste is good and but not wow. Probably will not choose again. - Bread feels soggy, had the garlic bread. Last flight from Sydney was warm and crisp. Service - Pretty standard SQ service. Again, was good but not wow. - The aunties at the lounge was much nicer and friendlier. Economy class wasn't full too, perhaps next time should book economy since this is such a short flight.","Spacious Refitted 777-200 but some wear & tear visible.","1" "2019-08-14T19:35:50-04:00","Desktop","4","review","Given the high airfare that was always paid with Singapore Airlines, World Class Experience and Service is expected and they duly delivered. Food and Drinks was up to par, Service was world class and inflight entertainment have a wide range. Air Crew was very attentive to my needs.","International Airline with World Class Experience","1" "2019-08-14T19:34:09-04:00","Desktop","3","review","Both of me and my wife decided to have a flight experience, with Singapore Airlines, in their longest route (SIN - EWR) during 3rd week of May - currently SQ holds world record for longest flight. We both were glad to have such experience while we could. To make the whole journey more pleasant, we both were able to secure bulkhead seats in all flight sectors which definitely made us fresh once we stepped out of the aircraft even after being in the flight for more than 15 hours. Although it was not our first experience taking a direct flight for more than 15 hours but we both still got so excited. Our 1st experience took place several years back when we both flew BKK-LAX/LAX-BKK route which took approx. 16~17 hours one way. This time, we decided to fly and spend time traveling to East Coast and North East Coast of US during our 21 days' trip. That's one of the main reasons why we decided to fly with SQ to EWR this time. In this trip, we both decided to take the 1st flight from CGK-SIN where we arrived in Singapore in the early morning where we had enough time to explore the city before heading back to Changi airport slightly before 7:00 pm the same day. We decided doing so because we tried not to sit too long in the aircraft and got tired/bored. By spending time in Singapore, we did some exercise (walking) and we tried to make our body a bit exhausted before we both boarded the flight before midnight. Our 1st flight (CGK-SIN) was leaving on time : Our flight touched down in Singapore slightly earlier than its original schedule. We spent more than 10 hours wandering around both in the airport and in the city before heading back to airport later that evening. Once we returned back to the airport, we both decided to enter Krisflyer Lounge and spent few hours there : We were resting a while inside the lounge and had light meals while enjoying the lounge's facility. Our 2nd flight was leaving slightly behind its original schedule but we managed to arrive in EWR almost an hour ahead of its original schedule. The flight experience was as good as we both expected with few notes. The following conclusion is my personal judgement on Singapore Airlines after flying with them for more than 35 years now : Without any doubt, they operate one of the youngest and most modern aircraft's fleets in the world. They also have one of the most entertaining IFEs among airlines in the world, one of the best seats we can find among full service airlines in the world and the list goes on. However, up to today and despite their competitive advantage as described above, I strongly believe they're still lacking particularly in their in-flight service performed by their flight attendants. I carefully evaluated how they all performed in many long haul flights and so far, they were doing average at their best. In my opinion, their in-flight service was not the best one as many passengers had claimed. There are other airlines that have much better work performance than SQ. For instance, Thai Airways, JAL etc to name a few. For me, most of their flight attendants tried to rush their work and which was good sometimes when we flew short distance such as CGK-SIN. However, in many cases especially in longer haul flights (> 2 hours), I felt I didn't get a good quality level of service as they supposed to perform. Second finding : SQ really needs to rectify/step up their food quality. We both flew in premium economy this time (they only offer 2 classes in this particular flight) and I really felt none of their meals they served throughout our flights was outstanding. They were rather ordinary as we could easily find in other flights operated by other carriers. I have flown with Singapore Airlines many times in the past in routes such as CGK-SIN, CGK-CAN, CGK-PVG, CGK-HKG and in longer route such as CGK-LAX and that's what I had observed. Our return flights' experience were more or less the same with our outbound flights with the difference we were landed in Singapore almost 2 hours early than its original schedule although the flight took off, from EWR, almost an hour behind its schedule. This condition gave us 1 1/2 hours extra to spend in Singapore (total 4 1/2 hours layover in SIN). Once again, being able to access Krisflyer Lounge really helped us a lot in getting the much needed rests. One note : SQ only provides lounge access to their business class passengers and Star Alliance Gold card holders. In EWR, they directed us to visit Virgin Atlantic Clubhouse (lounge) where we spent time a little over an hour before heading to the gate for boarding's preparation. Will I fly with SQ in the future ? The answer will be yes since they still have one of the best IFEs and airline seats in the world. As for their service and food quality, it's really not a big issue that makes me stop flying with them.","Excellent flight experience from CGK - EWR/EWR - CGK with ordinary meals and service...","1" "2019-08-14T18:31:04-04:00","Mobile","1","review","I received an email a week prior to our flights asking if we would like to bid for an upgrade. We did this in good faith only to be charged both bids then receive an email telling us our bid was unsuccessful. The charges are still on our credit card. I am currently trying to get these charges removed. As usual you can’t talk to anyone about it. All communication is via email and you will have to do all the leg work to get these charges removed. Not a good start to a holiday. I have since canceled all further offers as it’s not worth the hassle. We went with Singapore Airlines because we thought they were the best. 🤔","Singapore plus upgrade ","4" "2019-08-14T12:32:58-04:00","Desktop","1","review","We received an offer from Singapore plus up grade to up grade our flights. We put offers in on all flights. First we had two offers charged to our credit card an then received an email to say we were unsuccessful. The charges still remain on our credit card. When contacting Singapore plus grade they couldn't find the charges and wanted me to send a bank credit card statement. They said the charges will be removed in a few days. Make sure you have plenty of credit on your card if you are going to bid. As the charges are still there after a few days I then withdrew any further bids.","Plusupgrade","4" "2019-08-14T10:57:58-04:00","Desktop","5","review","We flew on Singapore airlines in July, 2019. It was a long flight but enjoyable on this airline. I would fly this airline again anytime","Singapore airlines","2" "2019-08-14T10:29:13-04:00","Mobile","2","review","I used to loved Singapore airline, purely because is nice to travel with, until recently I discover the seat selection charges, the fare in general are not cheap and I always go for it purely because of the service and comfort, the entire new system of Charing for seat selection put me off to book with them again, I mean this is not even budget airline, we pay so much already to fly with SQ and why you implement this seat charges? Totally disappointed","It was always good until ...","2" "2019-08-14T05:05:57-04:00","Mobile","1","review","We bought a trip to Bali directly in internet with Singapore airlines. There are no contacts in Portugal, not possible to do check in online or speak to anyone, the flights delayed and lost the connection. Very bad communication with us. After we tried to get an invoice and sent several emails and never got an answer. Never again from Portugal!","Impossible to contact, no agents in Portugal","2" "2019-08-14T00:08:22-04:00","Desktop","5","review","I have been lucky to fly with Singapore airlines on several occasions. I have also flown with other big name airlines to similar destinations and quite simply Singapore is easily the best. This flight 13 hours from the UK to Singapore was unfortunately delayed about 3 hours. We were given a £15 voucher to spend in the departure lounge during our delay. Not great I know but last year we’re suffered the same fate with a different big name airline but received nothing. The flight itself was as always great. Good food, snacks in between, and good service from the cabin crew. The toilets must have been regular restocked and cleaned as they were of a high standard throughout the long flight. The Economy seats are good with a decent amount of room with plenty of pillows and blankets provided. The entertainment system in the seat back in front of you is good with a large selection of films, tv shows, games and music. The only negative I have is that I am still waiting to hear from Singapore airlines about my claim for compensation around the delay as I missed my connection meaning I was significantly delayed to my final destination. Under the EU laws this claim should be straight forward but Singapore seem to be dragging their feet a little. Regardless of this issue I would always travel on Singapore if possible.","Excellent once again","2" "2019-08-13T20:50:36-04:00","Mobile","5","review","Staff and crew were fantastic we flew upstairs which was great going over All staff were very friendly and helpful Food and snacks were great very comfortable flight We will certainly continue to fly with Singapore airlines as we also love the beauty and cleanliness of Singapore Faye and Neil ","Faye Young and Neil Johnston ","1" "2019-08-13T16:39:33-04:00","Desktop","3","review","After 4 long flights(2 each way on Singapore) and the 4 short flights (2 each way on other airlines) we made it to our destination. We had a 16.5 hour flight from San Francisco to Singapore and then a 10 hour flight to Johannesburg. Long flights, one flight crew was better than the other, but I can't remember which. One had their act together and their other seemed like they were in training. That being said, it must be hard for the employees to work such a long flight, I give them all kudos for that. I would rate Singapore Air # 2 after Emirates AIr. Sorry","I heard it was the best, but","1" "2019-08-13T16:27:46-04:00","Desktop","3","review","Used SIA from NZ to London and return in July/August. Do not think they deserve there high rating. Staff are very good but it stops there. Food very average and not to all tastes. Thought the cost of premium economy was way to high for the little benefit of bigger screen, more leg room, better headphones and drinks. Foftunately only paid for the upgrade on the leg from London to Singapore ( which is 14 hrs ) so got it at a lower price. The premium Economy was only 3/4 full yet the Economy was full tells you something.Also costs to pick a particular seat in economy was also too expensive if you wanted to do it early. Did think there online App helpful but most airlines have that now.","Not as good as they were.","2" "2019-08-13T15:55:13-04:00","Desktop","4","review","A good flight disappointing food but good to have adjustable arm rests Very attentive service .nice to have foot rests .","Easy to use the flight entertainment","2" "2019-08-13T15:20:43-04:00","Desktop","5","review","There were mechanical problems with my flight out of London Heathrow and it was delayed approximately 2 hours. The airline were able to make up time on the London to Singapore leg and then held the Singapore to Sydney flight for about 1 hour so that all transiting passengers were able to get to their next departure. The Singapore to Sydney leg did leave 1 hour late but made up considerable time inflight and arrived into Sydney only minutes late. This is outstanding service from Singapore airlines. Having experienced a similar occurrence on another ""premium"" airline where it wasn't handled nearly as well, causing an onflow of missed flights and hotel bookings, I will be travelling with Singapore Airlines in the foreseeable future.","Outstanding","1" "2019-08-13T14:47:12-04:00","Desktop","3","review","Modern aircraft but seemed more crowded with 3-3-3 seating configuration. Return trip no snack once underway. No drinks offered, in fact crew hardly sighted. Had to pay extra to ensure seated together(to select seats)","Crowded","2" "2019-08-13T14:24:29-04:00","Desktop","4","review","My trip had the following legs: OSL-CPH-SIN-AKL In OSL there was a long struggle getting around the mandatory visa requirement in the system, which is incorrect, as Norwegians do not require visa to NZ. After some phone calls problem was seemingly resolved, and I was checked-in. In CPH I was called at the gate where a long and tedious processing and questioning ensued as there was an issue with visa - again. They were unwilling to disclose what the problem was, but asked and acted like they tried to solve a new type of problem. After much tos-and-fros I was allowed onboard the SIN flight. In SIN there was not much time between flights, but I made it just in time for boarding only to be denied entry as I did not have a visa. Again - not required. After some discussion the visa track was directed to flight/PNR out of NZ. This flight was never brought up in OSL or in CPH, if it had I would have been able to sort that out well before SIN boarding, and that is also the requirement of Singapore airlines to ensure all requirments of a traveller are met at the beginning of the PNR, meaning that boarding at first flight meets all requirements throught to the end destination. Instead my boarding processes were halted with a system malfuntion requiring a NZ visa. As my NZ flight was booked separately by my travel partner, I had to get that from him. Problem was that he was on a different flight. There was no help from any of the staff in any manner whatsoever, and they did not accept responsibility for this requirement not being communicated to me in OSL or CPH. The only thing that was communicated to me throughout was the errouneous visa requirement. Fortunately my partner had just landed in AKL and thus I got my out-of-NZ PNR and was allowed boarding as one of the last passengers.. He could also inform me that he was not asked for a return ticket out of NZ anywhere on his trip and entered AKL without having showed it to anyone - so this is quite disturbing. No best practices, no adherence to regulations, simply very random. That said the CPH-SIN flight was excellent. Excellent food. Excellent staff. Wide flatbed seat, but it would be nice with a mattress.","Poor check-in and boarding logistics and service","1" "2019-08-13T09:37:10-04:00","Desktop","5","review","SQ is one of the greatest Airlines in the world They had superb cabin crew but if u got old b 777, u will get old IFE and Interior","Best cabin crew","2" "2019-08-13T09:27:52-04:00","Mobile","5","review","Happy life there all ki ds of oerson live like a happy society and no fastness there near and clean environment","Journey","1" "2019-08-13T09:20:12-04:00","Mobile","4","review","The Sydney to Singapore leg of our trip was better than the Singapore to Amsterdam leg. Not just due to the plane but the staff were better on the first leg. So attentive, nothing was a problem. I feel you pay a fortune for business class so I expected better sleeping beds. You sleep at an angle with your feet tucked into a ‘space’. For the price I thought it could have been better. Plenty of pillows/blankets though but no amenities as they are all kept in the bathrooms to use there. Entertainment could be improved & the food was exemplary.","Attentive service","1" "2019-08-13T08:51:10-04:00","Mobile","4","review","Flight SQ633 from Haneda Airport to Singapore Changi Terminal 3 landed on 13 Aug 2230 was not smooth. Once the wheel touches the ground, the plane was swinging left to right. Many passengers are swinging left and right. Many are frightened. Hope to have a better landing the next time. ","Touch down ","2" "2019-08-13T05:03:59-04:00","Desktop","5","review","Excellent service and courteous staff, update entertainment. Food average. I will definitely be flying with them again and their service is second to none for all aspects of flying. Highly recommended.","Economy Class with excellent service","1" "2019-08-13T03:43:43-04:00","Desktop","4","review","Very smooth flight, pleasant staff and flight crew. Selection of inflight movies was terrific. Food not bad for aeroplane food!","Pleasant enough, great movies","1" "2019-08-13T03:31:50-04:00","Desktop","4","review","Flew business class from Perth to Zurich - I know, how lucky. The flight, the aircraft, the crew - fabulous. 10/10 The Business Lounge at Changi Airport... getting a bit tired and a bit busy. From what I read, there are better lounges than these out there. It was ok... but Business Class aint cheap and expectations high...","Great experience.. maybe could be better?","1" "2019-08-12T20:52:53-04:00","Desktop","4","review","online check in was a breeze flight attendant were hospitable plane was well maintained (this is based on the aesthetic side like the seats and entertainment devices)","nice plane","2" "2019-08-12T20:14:12-04:00","Desktop","5","review","After all these years Singapore Airlines maintains it's position and well deserved reputation of ""The Airline other airlines talk about"". Excellent and courteous staff, fantastic meals and in flight entertainment made the time from Sydney to London with a 2 hour break in Singapore easy and comfortable travelling. We travelled with a child and the inflight movie and entertainment selection kept him occupied on both flights. The break at the delightful Changi airport gave us a chance to stretch our legs and grab a quick meal then board the flight to London where the cabin was dimmed so everyone could get some rest before arrival. I will definitely be flying with them again and their service is second to none for all aspects of flying. Highly recommended.","Singapore Airlines","2" "2019-08-12T20:02:48-04:00","Desktop","5","review","We flew Premium economy for the first time and will definitely be doing that gain. What a difference between that and normal economy. As always Singapore airlines provided amazing service which cant be faulted.","Great flights - Premium economy the best","2" "2019-08-12T15:23:51-04:00","Desktop","3","review","Been travelling with Singapore Airline for years. This year we have noticed changes that made our travel less than perfect. To top it off my suitcase was damaged. An external pocket was ripped open and destroyed, lucky nothing was in it but i guess its a travelling risk. Dont get me wrong ,Overall they are a great airline......but on this trip we were disappointed.","NOT WHAT THEY USE TO BE","2" "2019-08-12T08:39:16-04:00","Desktop","5","review","The flight started with an uncomplicated check in and a good service on board. The food was delicious and the entertainment excellent. The economy seats are pretty comfortable. The flight with the A 380 is very quiet. We also enjoyed our stay at Changi Airport in Singapore. Summarized I can only recommend this flight.","Perfect Service","1" "2019-08-12T03:47:43-04:00","Desktop","5","review","This Flight was excellent there was no line at check-in time. They gave hot towels. They have a footrest. Very nice customer service. Lots of entertainment. Food was Great. Getting out of the plane was pretty quick.","SQ 21 Newark to Singapore","3" "2019-08-12T01:48:40-04:00","Desktop","5","review","good service prompt plenty to eat on board and varied and interesting entertainment for both adults and children","good airlines to travel long haul","1" "2019-08-11T20:29:27-04:00","Mobile","4","review","The aircraft interior was neat, clean. Individual seat felt “ slim” . This could be how new aircrafts are designed? The legroom at window seat 61a was average. Once i put the newspapers into the seatpocket, there was not much space left . But overall it is fine for me as i am of average build . at 1.68cm. Food was average too. chicken or pork. I though one would be non meat or seafood... anyway, for those who are non meat eaters, Please apply for special in advance.","787 dreamliner from bkk to sin SQ983","1" "2019-08-11T18:49:52-04:00","Desktop","5","review","Singapore Airlines is probably the most consistent airline I've ever flown with and the most trusted especially on long haul flights. I believe their great service is totally shown especially on medium to long haul flights as the cabin staff really take their time to provide service without being too rush. Having flown since I was kid, they still provide passengers with warm towel before the flight and selection of drinks that most airlines do not provide on short flights such as Jakarta - Singapore. Meanwhile on my recent flights to Los Angeles round trip, I believe their premium economy is a game changer as the seats are more comfortable than economy seats, the cabin staff worked hard but gave their sincere smile always. Luggage labelled with Business Class tags mean you'll get to get your luggage faster than anyone else. I always recommend flying with Singapore Airlines, the most consistent airline in the industry.","A Great Way to Fly","2" "2019-08-11T18:26:42-04:00","Mobile","5","review","The first thing that stood out is the hospitality of the crew who start of with warm towels. There was ample leg space with more space towards the back of the chair","Wonderful crew","2" "2019-08-11T17:52:14-04:00","Desktop","1","review","We took our seats and thought that it was extremely cozy. It appears that the airline have added an extra row of seats... I am not a big woman, but as soon as the person in front of me reclined their seat I could not put my tray down. In fact I needed to recline so I could move, which in turn caused distress to the man behind me. The attendants were clearly used to this issue and spent a great deal of their time asking people to sit up so others could use the tray tables... not efficient or pleasant for anyone. We fly back to Canberra on Friday evening and I’m not looking forward to the flight. I am not sure I’d fly Singapore air again","Great staff but no room","5" "2019-08-11T15:52:13-04:00","Desktop","5","review","I was fortunate that I booked my flight when Singapore Airlines started their non-stop Singapore-Las Angeles flight. They were offering Premium economy at the price of economy. I generally fly premium economy when flying from Asia to the US. This was the most comfortable, best PE I have flown. It's no wonder Singapore is always rated as one of the top carriers in the world.","Best Premium Economy","1" "2019-08-11T15:35:23-04:00","Desktop","5","review","The trip to phuket in 23 july we left melbourne 0.05 am to singapore then a fight bysilk air fight was late becuse of the weather we where to land 6.00am but land 6.25am next fight was at 7.00 am gate closed at 7.50 am we had to go from terminal 2 to terminal 1 but just made it they waited for us as it was to take off at 7.00 am but it took off at 7.25 am good fights fly with them again.","trip to Phuket","2" "2019-08-11T10:25:51-04:00","Desktop","5","review","From check in to reloading in Singapore for Sydney everything was quality. Food was a little weird...Curley or noodles for breakfast, but there was always something for others to eat.","Staff and aircraft amazing","3" "2019-08-11T08:30:53-04:00","Mobile","5","review","Just flown business class to Perth via Singapore and back. Singapore airlines are simply the best airline we have flown with. From check in to collecting luggage the service is fantastic. The in flight staff are amazing, beautiful people who were perfect in every way. Food was excellent, wines too and the bed extremely comfy. We were 2 very happy customers who would definitely choose you over Qatar,Cathay Pacific or Emirates next time who were all great but not quite Singapore. Many thanks","Simply the best!!","2" "2019-08-10T22:04:55-04:00","Desktop","5","review","Traveled back on Airbus A380- the legroom was great. Both husband and myself are near the 6 foot mark and the seats were not sitting on the knees. The staff were great and the service was fantastic.","Time to Fly","1" "2019-08-10T17:01:51-04:00","Mobile","5","review","Being a lifetime gold QFF I have taken my fair share of flights with Qantas both up the back and down the front and whilst safety is extremely important which Qantas prides itself on, their customer service compared to Singapore is third rate. Singapore’s service is outstanding, their crew are professional and their aircraft facilities are great. I fly to Japan regularly and I am considering adding an additional 5 hours to my flight time to go through Singapore because of their service (and the food is awesome in Singapore!)","Puts Qantas to shane","2" "2019-08-10T13:06:57-04:00","Mobile","5","review","To start, Singapore Airlines contacted me before my flight saying that they have changed my seat to an economy seat which has extra legroom (due to the seat in front being missing). This was AMAZING as I had a very comfortable flight!! I must say that the staff in Singapore Airlines are very welcoming and are friendly. They also are very helpful during the flight as well as before departure and once arriving. They offer eyeshades and other amenities at request for economy and to get these you need to ask the cabin crew to get these. Our flight departed LHR at 22:00 and arrived in SIN at around 6pm. Our a 13 hour flight was perfect- enough legroom for my son who's 6ft 2in tall (although the person in front must also have their seat reclined for this to be comfortable). The food service was impeccable; staff were very quick at serving food and cleaning up so we could grab a bit of shuteye. The IFE was quite outdated as the screen was not touchscreen - if this was updated I would say this is the best flight in economy ever!! Also, it's quite difficult to see whether the toilets are vacant or not as the sign is too small and difficult to see from afar (especially when the cabin is dark). Also the passenger who was previously in the toilet before me did not flush the toilet. Perhaps in newer aircraft automatically-flushing toilets or sensor-flushing toilets would be good as this was a bit of a bummer (both metaphorically and actually😂) Overall, GREAT SERVICE, LOVELY STAFF, GOOD FOOD but aircraft IFE needs to be improved for economy flights to and from SIN - retrofitting may be a good option!!","AMAZING STAFF AND LEGROOM","2" "2019-08-10T08:32:47-04:00","Desktop","3","review","We have flown with Singapore Airlines a few times before and they were our airline of choice but I will try another airline next time. Economy class seems more cramped on the Airbus A380 and the meals were not as good either. Drinks were not offered as often and this includes water. I also had to pay for seat selection which I haven't had to do before.","Not as good as last time.","1" "2019-08-10T04:06:16-04:00","Desktop","5","review","In July 2019 we had 4 connecting flights in total; Manila - Singapore - London then 2 weeks later the return trip London - Singapore - Manila. The cabin crew on all flights were 100% brilliant. Honestly they could not have been better. My wife is disabled and can only walk a little with assistance and received willing hands to guide her on and off the plane. During the flights the food and service was the best I have had for economy class. Polite, courteous, cheerful teams. Very pleased with Singapore Airlines - definitely the best. However the airport ground staff left a lot to be desired at Singapore and London Heathrow. On the outward trip at Singapore they lost our own wheel chair for more than 10 minutes. Confusion abounded while they used an airport wheelchair to put my wife into the special assistance buggy and despite our protests about the whereabouts of my wife's chair they were about to drive off to the next terminal.when someone arrived with the chair. Then the assistant helped us to the next terminal and took us to a special lounge for passengers who needed assistance, where we had to leave my wife's boarding card. We had no intention of staying in there for 2 hours, hidden away from 3 other family members, so we moved out, found the others and made our way through the shops towards the gate for the London flight. But then I needed to let the assistance people know we were at the gate and didn't need their service. A very surly response at the lounge while the lady shuffled some papers and tapped her terminal, ""You can't cancel now I have all these to deal with."" ""I just want to take her boarding card and I will be on my way"" ""No you will have to wait."" 5 minutes later, "" Have you got her passport?"" - So i had to walk back to the gate and get the passport then return to the lounge. Eventually received the boarding pass but to this day I cannot understand why they needed it behind the desk. In the gate, we had a helpful assistant and onto the plane with no problem. Return Journey from London and what a farce Heathrow check-in is. I had already completed on-line check-in but we have to join hundreds of confused people milling around the various check-in terminals where it's supposed to print our boarding cards but didn't print for all the party. Then we have to attach our own bag tags before moving to another queue to hand over the bags. What they achieve by this self service check-in is unknown to me. Instead of 1 orderly queue we used to have we now have 1 chaotic queue to use the self service check in (having paid the same amount of money that we used to pay someone else to do it ) then join a second queue to check-in the bags. Then just as we were to board the plane we, a party of 5 were stopped because they thought we had checked in 7 bags. We had only checked in 5 bags plus wheelchair. This guy was insisting we have to find the one additional bag - which we knew nothing about. Then a senior person arrived and allowed us through. London Airport = Total inefficiency. Arrival at Singapore and told there is no wheelchair. by the ground crew. I told him I saw it handed over at the plane's door when we entered at London. ""No, it's not on my memo, so we don't have it."" A 5 minute argument then took pace when we were even told ""She will have to walk."" Eventually the correct wheelchair appeared at the doorway, so off we went. Arrival in the Philippines could not have been more different. Wheelchair built for the plane aisle used inside, our own wheelchair ready and waiting at the doorway and escorted all the way through the baggage claim, border check and customs, no problem at all. Summary: Flight crew 100% perfect. Ground staff at Singapore need training in all aspects.","Brilliant Staff Give Brilliant Service","1" "2019-08-09T20:33:31-04:00","Desktop","5","review","I hadn't flown with Singapore Airlines for some years but I was very impressed from boarding the aircraft to reluctantly explaining meals etc leaving the flight in Singapore.The cabin crew were always on hand to assist if needed.I also was fortunate to have a Seabass for lunch and it has to be the best fish meal I have had in many long year in flight or on the ground. It was delicate very moist and beautifully cooked and presented as you would encounter in a fine dining restaurant. We were blow away by this meal","World No.1 Airline","2" "2019-08-09T20:26:50-04:00","Desktop","4","review","Friendly, professional, comfortable environment. Odd large moulding of seats blocks partial view in window seats. Food service good, great entertainment selection, but would like to have 'Whose Line Is It Anyway?' on as before.","Bliss!","1" "2019-08-09T16:36:43-04:00","Desktop","3","review","Staff were friendly and helpful and the food acceptable. Entertainment was good with many channels and shows to choose from. The plane was modern and seating adequate but like most economy flights not a comfortable ride. Disappointing that not all staff are careful when waking down the isle one steward causing the whole middle isle seats to shake when he barged down the isle and into my seat without an apology.","Friendly staff and OK food","2" "2019-08-09T13:14:07-04:00","Desktop","5","review","Comfortable seating with attentive service over the almost 7 hour flight, only complaint was no breakfast because of the short duration of the flight","ONE OF THE BEST","1" "2019-08-09T12:17:52-04:00","Mobile","5","review","The best airline. Arrived on time. Food was superb and crew are friendly. nothing to complain about.","Great service and excellent airline!","1" "2019-08-09T11:06:14-04:00","Mobile","1","review","I have no idea why Singapore Airlines is so well rated. I flew them 10 years ago and found it pleasant, this time HORRIBLE. Same as I flew before, but now worn and dirty, gross inedible food and an unfortunate delay in getting us to the airport in time for our flight caused us to pay an extra $2000 to fly with this airline. Be aware, they have a $500 missed flight fee. So even if we would have been able to take a cheaper flight to out our destination bc of our unforseen delay, we would have to pay $1000 just to catch the flight back we already paid for. Just think about that for a second, because it could happen to you. So we ended up rebooking on another flight with them for over $2000 dollars. Choose another airline.","Not the best by far!","2" "2019-08-09T10:52:14-04:00","Mobile","4","review","Flew from Sydney 3pm to 830pm. Stayed up...ate. read. The lamb josh Rogan was excellent...my wife had salmon. Didn't like it Then took the 1135pm to newark. 18nhrs. Good time to sleep. Read. Watch movies. I suggest download netflix series so u have what u want to watch Biz seats are great. Full sleepers. I think they need better choices of food...especially before u land at 6am. Who wants dumplings or beef satay at 6am. How about eggs. Omelets. Yougart? Staff is always great.","Longest flight","1" "2019-08-09T04:17:00-04:00","Mobile","5","review","Very nice carrier, god food wine,Beer and Very nice seat and nice staff and crew members,.....................overall very terrific Traveling to singapore Airline ............................ ........ .......","Very Good Airline","2" "2019-08-09T00:18:18-04:00","Desktop","3","review","Have always thought Singapore Airlines were one of the better carriers, but this flight was disappointing: Chaotic boarding as announcements were hard to understand Announcements on the flight too quiet Toilet signs always green even when busy seatbelt signs not coming on Ridiculously hard to use entertainment system, which kept freezing Blankets not collected up at end of flight Lots of little issues but I've not had them before with this carrier. Flight staff were as ever very good, but meals only average","Some odd details lacking","1" "2019-08-08T21:21:04-04:00","Mobile","5","review","Ok. I am bias. Is always good to fly SQ. Good food. Good wine. Good seat. Good I-F entertainment. Good blanket. Good pillow. On time. Smooth. Most importantly, superb team making sure I m comfortable. Thank you SIA. A great way to fly👏👏👏","Is always good to fly SQ","2" "2019-08-08T21:17:41-04:00","Desktop","5","review","I usually choose Singapore Airlines for international travel. I find the airline excellent. The staff are very helpful, friendly and courteous. The food is good and the flight is comfortable and very clean. Two air stewards were especially good - Matthew and Alice!","Such kind and friendly staff, always helpful.","2" "2019-08-08T17:23:25-04:00","Desktop","5","review","We greatly admire Singapore Airlines and it is consistently outstanding in terms of service, convenience, food, and so forth. We fly from Bangkok to California every year and we decided to give SQ a try because of our good experience with it over the past few decades. The flights were up to standard, but we will not repeat this selection because it is 3-4 hours longer than alternative flights because it requires first flying from Bangkok to Singapore, wait a few hours, and then connect to the California flight. We will give more consideration to the Singapore connection in the future (though the Singapore Airport is wonderful).","Singapore is terrific, but not for every trip","1" "2019-08-08T16:55:54-04:00","Desktop","5","review","its an airbus a380 from paris to singapore and onwards using airbus 320 back to kota kinabalu by silk air. hassle free but last minute gate change in changi. we have to walk for quite a distance due to this gate change","comfy and up to date movies","1" "2019-08-08T16:35:06-04:00","Desktop","3","review","I found the overall experience flying business class with Singapore Airlines to be disappointing and underwhelming. I am a platinum frequent flyer with both Qantas and Virgin and, therefore, fly on a very regular basis for business and private purposes. I can say without any hesitation that the experience offered by Qantas and Virgin at an international level is far superior to that of Singapore Airlines. I found the airport lounge (along with the airport lounge staff) to be completely disappointing and the facilities provided at the Singapore business lounge to be very basic and unimpressive. Then we get to the actual flight itself. The food menu was completely underwhelming and the portion sizes of the meals were a joke. It would be almost impossible to contemplate a situation whereby a passenger would be left satisfied with the portion sizes offered (remembering the significant cost associated with flying business class). On a positive note, I found the cabin staff to be incredibly patient and they pandered to the needs of all passengers without fuss and in very courteous manner. All in all, it is highly unlikely that I will be flying Singapore Airlines business class again. Virgin and Qantas provide a far superior experience (particularly for business and premium economy passengers) at a very similar pricing point.","Tired, unimpressive and underwhelming","1" "2019-08-08T16:28:28-04:00","Desktop","4","review","We flew two long legs and two short legs with SQ. Overall all flights were good. All the basics were well done from check in to boarding and during the flight. Staff were polite and friendly. Food was average. There was little to complain about. However was anything a standout? No. Do other airlines like Cathay, Qantas etc do just as good a job? Yes. So, I would recommend SQ but I wouldn’t say it’s the best airline in the world which is what it was rated in the last two years.","Very good airline but rated the world’s best???","2" "2019-08-08T11:00:59-04:00","Mobile","4","review","Looking for the quickest and most reasonable price for our annual sojourn, Brisbane to Athens flight. We booked via an agent a package, Brisbane to Singapore with Singapore Airlines then Singapore to Athens on Scoot. For the Brisbane, Singapore leg, we pre booked our seats in advance. We found the seat pitch quite narrow. My wife is not quite 150cm tall and her knees touched the seat in front. Similarly the tv monitors were very close. Fortunately the people in front of us did not put their seats back. The entertainment system was great with a selection of recent movie releases. The flight attendants were polite and nothing was a problem. Drink carts and drink service was great. However the quality and description of the food described on the menu and the slop that we were served were totally different. The aeroplane and flight were of the standard to be expected from Singapore Airlines. The next leg of our flight on Scoot was uneventful. Our package included 30kg of luggage plus carry on, meals and a blanket. We opted to pay an extra $50 per seat for the Scoot in Silence zone. The “Silent Zone” was behind the Business Class area. It was very quiet and isolated from the Economy section. As it is a low budget airline there were no in-seat TV monitors. However data can be accessed on board for fee. The seats were comfortable and seemed to have a larger Pitch than our Singapore Airlines flight. As part of our package we received a very smart blanket. The food included in the package was non descript and flavourless. The upside of this package is, this is a very economical and quick way to get from Brisbane to Athens. The aeroplane was fairly new. Both the Brisbane to Singapore and the Singapore to Athens legs are quick, but as the layover in Singapore was quite long we opted to stay an extra day. Apart for the poor quality food on both Singapore and Scoot flights the trip represented value for money!","Good value, packaged with Scoot flight to Athens","1" "2019-08-08T09:12:27-04:00","Mobile","1","review","It is shameful that on a singapore flight to osaka my fiancee and me cannot sit together. The system has automatically assigned us separately and despite calling customer service and try it before checking in they have do nothing. I can understand this situation with Ryanair but not in the ""supposedly"" one of the best airlines in the world. The flight ticket was quite expensive and honestly we expected a better service ","SIA like a low-cost","4" "2019-08-07T21:54:36-04:00","Desktop","2","review","First of all, we love flying with Singapore airline, and it's always been our airline of choice. However, on our last booking we were shocked at the archaic policy of Child Restraints. They only allow children up to 3 years of age to bring their own car seat. This is unreasonable as our child is 3 and travels MUCH better with her own car seat. So instead of allowing us to add the car-seat to our booking they informed us it is not possible, so all the passengers on the plane will have to put up with a cranky child. Other Airlines have a much better policy on this so in future we may indeed decide to purchase a ticket from one of SIA(SQ) competitors if their policy is not updated. Swiss airlines offer car seats for children up to the age of 12, Lufthansa up to age 7, Qantas up to age 12 and Virgin up to age 12, Thai Airways up to 12, Hainan up to 12, Air New-Zealand up to 7, Air Canada for children up to 30kg and the list goes on! Most of those are part of the same STAR alliance. An exception to this rule or adjusting to weight would be a much better approach. The small amount of people that actually use these devices is small so it would not be a big deal to change this policy.","Not so child friendly","1" "2019-08-07T21:49:42-04:00","Desktop","5","review","Safe to say Singapore airlines is the best airline I have been on so far. The staff on board are very nice and professional and they make sure passengers are as comfortable as possible. Services on Singapore airlines make long flights much more pleasant & bearable!","Excellent Service and overall experience","1" "2019-08-07T21:11:33-04:00","Desktop","4","review","This was a long flight, almost 14 hours with a stop over in Milan. The extra space of Premium Economy was again beneficial, the bigger seats reclined that little bit more and there was a leg rest which made sleeping possible. Again priority check-in and boarding were an advantage, food and entertainment were pretty good but a reasonable portion of the flight was spent sleeping aided in some part by the late hour departure. It's not really a complaint but Premium Economy shares the toilets with Economy and sometimes there were queues. Still a great way to fly.","Another great flight","1" "2019-08-07T21:02:52-04:00","Desktop","4","review","Premium Economy was worth the small extra cost, although we didn't get access to the lounge we got priority check-in and boarding. The premium Economy section on board is relatively small, the seats are 2-4-2 and have extra leg and chair room, bigger screens and that little bit of extra service. The flight was on time, the meals were tasty and filling, all in all a good experience spoilt only by the failure to hand out arrival cards. We had to fill these out at the Customs Hall, luckily it wasn't very busy and didn't cause much of a delay, baggage arrived quickly. Great flight and service.","Still a benchmark","1" "2019-08-07T20:30:32-04:00","Desktop","5","review","Always enjoyed travelling on Singapore Airlines business class, even more so when the business class section is half occupied. Cabin service was excellent, with lots of food n drinks. Seating comfort was excellent on the Boeing 777-300ER. A very enjoyable 5 hour flight.","Flight from Singapore to Shanghai","1" "2019-08-07T18:09:48-04:00","Desktop","4","review","The dinner selection was delicious compared to the one I took from Singapore to Thailand. The seats was spacious. I preferred the 2x3x2 plane seats.","Comfortable flight","1" "2019-08-07T17:50:04-04:00","Desktop","5","review","Highly recommend. Despite our flight being delayed in LHR the airline effectively communicated and apologised. We were given £20 airpot meal vouchers and booked into a hotel in Singapore because we missed our connecting flight. Great airline especially if travelling with kids.","World's Best Airline","1" "2019-08-07T17:35:07-04:00","Desktop","4","review","On the way we had the emergency seats as we paid for the privilege.The only issue I had it was right next to the gallows and toilets.There were plenty of seats in premium economy but they chose not to upgrade.","Singapore airlines always a safe bet","2" "2019-08-07T14:44:48-04:00","Mobile","4","review","Well done Singapore airlines cabin crew. You again show why Singapore Airlines consistently ranks around the worlds best airline. The cabin staff are excellent. Food quality could improve but overall a fantastic experience where we didn't want the flight to finish. Singapore Airlines should be very proud of their staff.","Service so good","2" "2019-08-07T14:44:02-04:00","Mobile","4","review","I love this airlines. Everything is so perfect and well managed. I flew feom dhaka to Singapore ans Singapore to Dhaka. Chek-in desk is efficient in dhaka airport and the flight is great. It's a 3 hr flight and you will get a menu for food option with god range of drinks. Foods were not that good unfortunately the day I comenback from Singapore to Dhaka ther ran out of option so I need to choose the dish I didn't want to. Te best part was the Singapore Airlines app. After younsone with tour check-in boarding card will be add in your apple wallet and also in your mail and your points will be added. Seats are comfortable with the regular options (pillow and a blanket) I think they must offer some more continental dishes option.","Except food all are Excellent ","3" "2019-08-07T12:40:49-04:00","Mobile","5","review","A fantastic flight experience! Would recommend this airline. The seats are comfy, great movie options and fantastic food! Friendly and helpful staff on board. Very impressed ","Great flight","2" "2019-08-07T07:25:55-04:00","Desktop","4","review","This is my first time of travelling this Airline and I must say it was just ok, I had to ask for ear phones several times before I was eventually given one, the air craft itself was spacious and in flight entertainment was quite extensive, the food to Tokyo from Singapore was great but breakfast from from Tokyo to Singapore, international menu was bad, dry potatoes and too much scrambled eggs and little to eat it with, please check that.","Good","1" "2019-08-07T06:54:44-04:00","Mobile","5","review","The flight left on time and got in the air on time. The quality of the food was excellent and was served by energetic cabin crew. The gave what ever you asked for. We flew at 43000ft and 16700km to Singapore so it was long and delightful flight.","Longest flight to Singapore","1" "2019-08-07T06:50:39-04:00","Mobile","5","review","The flight arrived early, but left 10 mins late due to some passengers arriving late. After take off everything was ok. The food quality is excellent and will fill a hungry stomach. The flight arrived in DME on time. For those who haven't experienced the A350-900xwb they will experience it on this route. ","Smooth flight ","2" "2019-08-07T06:16:03-04:00","Desktop","4","review","Always love to travel with Singapore Airlines because of their good service. The food quality has decreased a bit though in my opinion.","Good service, decreased food quality","2" "2019-08-07T03:53:34-04:00","Desktop","5","review","this is my preferred Airlines when I travel. The standard expected of every cabin crew member is high. I know I am in good hands if there is an emergency. ","You are in good hands with SIA","3" "2019-08-07T02:14:49-04:00","Desktop","5","review","Plenty of leg room. Very attentive staff. The food was the best airline food i have ever tasted. I am Vegetarian and the food was tasty and spicy and imaginative. More movies to choose from and plenty of drinks both alcholic and and non alcholic . ","It felt like 1st class even in economy","2" "2019-08-07T02:01:57-04:00","Desktop","5","review","We have flown Singapore Airlines to Europe on four occasions in the last 6 years. Fantastic service on the ground and in the air. Our last trip to Europe was with another airline and they certainly do not compare to Singapore. Do yourself a favor and experience this wonderful airline.","The best way to travel is with Singapore Airlines","2" "2019-08-06T23:59:44-04:00","Desktop","5","review","Clean and comfortable cabin. Good range of on-board entertainment with many recent movies and some very enjoyable classics. Cabin crew very polite and efficient. Check in like a breeze. All the check in luggage arrived as expected, without any trouble. Food and beverages are probably the best I’ve ever enjoyed in the air. The crew are always happy to provide what you asked for. We ordered a white wine, a cocktail (Singapore sling of course) and Bailey. 乾淨舒適的小屋。 良好的娛樂系列，包括許多近期電影和一些非常有趣的經典。 機組人員非常有禮貌和高效。 像微風一樣辦理入住手續。 所有托運行李都按預期到達，沒有任何問題。 食物和飲料可能是我在空中享受的最好的食物和飲料。 工作人員總是很樂意提供您所要求的。 我們點了一份白葡萄酒，一份雞尾酒（當然是Singapore Sling）和Bailey。","Cosy and efficient","2" "2019-08-06T23:32:57-04:00","Desktop","5","review","Flew 1st class from Scandinavia to Sydney via Singapore. Truly superb. Can heartily recommend doing so. As an aside. It was the cheapest of all the first class flights.","Singapore Airlines First Class,","2" "2019-08-06T22:54:47-04:00","Desktop","5","review","If you think of premium class airline, Singapore Airlines is probably the best for your destination. Here some pros & cons of it: Pros: Ground: You may expect very good cooperation from ground staffs. I sincerely regret to disclose this but I really thank to ground staff to allow my excess weight with smile. On board: You will start with smile and right after sitting a hot towel to refresh yourself. Food are delicious. Good number of movies, serials, documentaries, games and so on. Shaving kit, comb, sanitary napkin and other necessary items available at lavatory. You may get them if you need. Overall, you won't get boar so far. For kid: If you have a little angel with you, it means you are in first row. They welcome the angel with gift box, special meal (if takes weaning food) and a bassinet for baby's comfort. Cons: Nothing remarkable. But it is expensive. Although service worth it, yet expect Singapore Airlines authority will consider this. My experience: It was our honeymoon trip so far. They somehow noticed and surprised us with gift, drinks and food!!! However, it is highly recommended.","Best in its class","2" "2019-08-06T17:28:44-04:00","Desktop","5","review","After spending time away from home the only thing on your mind is getting back home, so to find when we where checking in for our home bound flight that my wife needed a visa to get back in Australia (UK born permanent Aus resident for 45) the panic started to set in. Not a problem a Singapore airline staff member showed us to a desk where within minutes they had a visa from the Australian Government to fix everything. The flight itself was as normal treated like first class great food plenty to drink as well there for your needs should you require them, no wonder your the best airlines in the world the service to every passenger is outstanding always smiling willing to excel in every department.","When only the best will do","3" "2019-08-06T16:48:02-04:00","Desktop","5","review","i've travelled on SQ dozens of times and this is one of my best experiences. it is a long haul and the Chief Stewardess Ms Audrey is really warm and helpful. She is passionate about her job despite being in it over 25 years. She takes initiatives to replace a meal immediately.","Flight Experience on SQ37 Direct Flight LAX to Singapore","2" "2019-08-06T16:44:01-04:00","Desktop","5","review","Enjoy the trip very much with good service by the crew team. Except food need to be improved. The brocoli is over cooked and some burnt. ","Good experience","1" "2019-08-06T16:39:45-04:00","Desktop","5","review","It is always a pleasure to fly on Singapore Air. The non-Indian vegetarian meal (veg lacto-ovo VLML) is just excellently put together.","Attention to detail and service","1" "2019-08-06T16:03:38-04:00","Desktop","5","review","Had another great flight with Singapore Airlines today, the level of service was extra special. There A350 planes are the best.","Excellent Flight","1" "2019-08-06T15:33:52-04:00","Mobile","5","review","Singapore airlines is my preferred airline due to the experience you get when on board. The recent experience in my Delhi to Singapore Flight was outstanding. Zhang Yi the crew member was very caring and worked tirelessly with a smile. Provided regular drinks kept everyone hydrated and all with a big smile. Well done Zhang the experience you provided stays as pleasant memory.","Singapore Flight experience","2" "2019-08-06T15:08:50-04:00","Mobile","1","review","Average airline and experience I have flown with a number of carriers and would rate this airline average. They are not what they used to be. I would rate Vietnam airlines and Air NZ as far superior.","Average","2" "2019-08-06T14:39:48-04:00","Desktop","5","review","Singapore Airlines continues to excel at all levels - Service , meals, comfort, crew , scheduling, on- time performance ....all makes for an enjoyable flying experience ","First class service","1" "2019-08-06T13:44:38-04:00","Desktop","5","review","Great service by the crew members. The airline seats are quite comfy even in economy. The crew members on the ground and in-flight are well behaved and help people when ever required.","Amazing flight to fly with","1" "2019-08-06T12:52:47-04:00","Desktop","5","review","Excellent service and great in flight meal and entertainment choices. Have to travel from Manchester to Austin frequently and now use the singapore flight to Houston and drive the 3 hours to austin as the service is far superior to the old aircraft and poor service offered by BA and any US carrier on that route","Better than BA or any US carrier for Manchester to Houston","1" "2019-08-06T12:01:13-04:00","Desktop","1","review","Unfortunately our flight was cancelled just before we were boarding. We stood around for 3 hrs before we were put on a bus down to Heathrow from Manchester. We did receive compensation but we were offered two gestures of good will. Neither of which we could use. Two meal vouchers as we had missed the evening meal but we were given them as we were boarding. Also in flight gift vouchers were offered. We received these 2 weeks after we got home !!! We were told we could order things from their shop and it would be delivered to our home. But we have to pay duty & postage and can only select from a very limited selection. Great PR !!!!!","Thought this was the No.1 airline","3" "2019-08-06T10:54:09-04:00","Desktop","5","review","Always well organised, attendants remember requests. On time! My only issue was the passenger next to me was served too many whisky drinks during the flight and was obviously intoxicated as he tried to leave in Melbourne. This didn’t interfere with me directly, but he fell over twice. Given that he probably ordered from different staff it may have been hard to keep track of his consumption but it is something that should be thought about.","Always great service","1" "2019-08-06T10:45:30-04:00","Mobile","4","review","We decided to take Singapore Airline direct flight from Lax to Tokyo as we hear great thing about Singapore Airline. Airline service and foods were great but airport in Tokyo was unorganized and took a long time like one hour to go through customs. I prefer Haneda airport than Narita airport. Haneda is closer to downtown Tokyo and customs/baggage claims area are so much bigger and cleaner and most of all, everything is organized. Airline company was great but airport was not. I probably will not take this airline as long as it only flies to Narita Airport.","Great airline but did not like Narita Airport","2" "2019-08-06T09:17:52-04:00","Mobile","5","review","As always our preferred airline and Singapore Airlines did not disappoint. The cleanliness on board is second to none and the hostesses work hard to maintain very high standards. Service throughout the flight excellent. We paid extra for exit row seats and it was well worth it. Will always book Singapore Airlines whenever we can","Our favourite airline","2" "2019-08-06T07:46:14-04:00","Desktop","5","review","Was scheduled to fly on 5 Aug 1640hrs on SQ919 back to Singapore from Manila, and had earlier pre-booked the chef and ordered a steak dinner for my flight back. Unfortunately, had chipped my teeth (on both the left and right side) during my stay in Boracay, which left me in need of a somewhat softer/liquid diet. The following 3 groups of people had gone above and beyond the call of duty, and ensured that I was well taken care of during my flight back, and I would love to commend and give thanks to them: (Group 1) Paris SQ Station Manager & Team - whom I have had previous contact with on my last travel in Paris/Europe, and was able to contact to alert on my situation, and whom the team was able to coordinate with the Manila SQ Station Manager & Team to change my meal order at such short notice (a few hours before my flight), and also ensured that I was well taken care of on the rest of my journey. (Group 2) Manila SQ Station Manager & Team - who had worked so hard to get me a more suitable diet (fruit salad and congee) from the catering vendor, and checked on me regularly till I boarded my flight. they had also relayed my situation to the onboard lead steward and stewardess, who meticulously checked on me throughout my flight. (Group 3) Onboard Lead Steward and Stewardess - whom not only accommodated to my meal change, who also provided some other options to enhance my otherwise bland meal choice, and who kept checking on me throughout the flight if I was in need of any medication or help. I am extremely grateful to these 3 groups of people during my flight, and please extend my heartfelt thanks SQ.","above and beyond! extremely dedicated bunch!","3" "2019-08-06T02:56:04-04:00","Desktop","4","review","This was our first experience with Singapore premium economy and it was quite good but still not as good as that with Air New Zealand. The food was good, the seats comfortable and the quality of the wine was good. What lets them down is the personal service. It's good but Air New Zealand seems much more personal and genually friendly.","Good premium economy","1" "2019-08-05T12:58:21-04:00","Desktop","5","review","Our original flight booking was from IAD> LAX, Los Angles with Alaskan Air(5 hours), then LAX> NRT, Tokyo with Singapore Air(10 1/2 HOURS), with our luggage checked through from IAD to NRT. 2 seats cost $1,202. Because of my recent surgery, we decided to bid $300 to upgrade to Premium Economy being notified 48 hours before the flight that we won, providing 2 inside seats on a 2-4-2 seating configuration). This gave us more seat width(as Economy had a 3-3-3 configuration, which included a double armrest solving the inevitable encroachment of an oversize passenger. Today my neighbor was a 75 year old born in Arkansas internment camp for Japanese in 1943, who returned to Japan to teach English before retiring. Premium Economy includes gourmet meal choices for lunch and dinner(if selected online before boarding), complementary wine/champagne, and even Ben and Jerry's Cookie Dough ice cream. The beautifully dressed stewardesses twice provided hot towels, and multiple drink and snack selections throughout the flight. At other times the room was darkened for sleeping where many passengers utilized the noise cancelling head phones to utilize the large seat monitors for its huge selection of movies, TV, games and music. We walked back the 2 aisles to share the ample economy restrooms stocked with mouthwash, hand lotion and toothbrushes and toothpaste. This was our best long term flight that we truly enjoyed rather than endured.","Restful 10 1/2 hour flight.","1" "2019-08-05T05:24:37-04:00","Desktop","5","review","I can't think of any other brand in the industry that works so consistently to be number one in a lot of areas. From their service, the type of products (premium economy being my favorite) the courtesy of the staff and their entire motto/ value system they follow is remarkable. I always believe, that for a company to be so successful and consistent, it generally starts from management and trickles down. SQ is a perfect example. Great vision and it shows. How i wish they flew from abu dhabi as well.","Easily the best in the Airline industry","1" "2019-08-04T19:15:32-04:00","Desktop","5","review","All services were great. I am elderly and got a bit stressed and was reassured and helped to check in. Cabin crew were great and.","Great Airline","1" "2019-08-04T18:35:03-04:00","Desktop","5","review","The best flight I have ever experienced. From ticket booking, check-in procedure, land and air crews, ... awesome!","Great time flight","2" "2019-08-04T18:10:24-04:00","Desktop","5","review","Singapore airlines is always my favourite airline. Flight from Singapore to Phuket was very smooth without any delay. In fact, on the return flight, we even landed 20 minutes earlier. The foods were great and entertainments were really good too. Highly recommend!","Great flight!","1" "2019-08-04T08:40:23-04:00","Mobile","4","review","Flying with Singapore Airlines, you are guaranteed great quality and service. Its the only airline I travel with due to their safety rating. Highly recommend.","Perth to Cebu (Stopover at Singapore)","1" "2019-08-04T06:32:59-04:00","Mobile","4","review","I would like to highlight the flight experience that my Husband and I encounter yesterday (3 Aug 2019) Flight SQ 505. We’re pretty surprised by attendants to missed out serving us our meal after the pilot has alerted them to go back and seat due to the turbulence. We were thinking that they will continue serving the food when the flight starting to run smoothly but we got it wrong. There’s no even drinks to offer since the flight wasn’t that smooth and we didn’t even heard from pilot Nor attendants an apology for inconvenience caused. I’ve asked to give us water when we’re about to land. And that’s the only drinks we had for our 4 1/2hrs flight. On our flights with SQ, this is our first time experience to feel disappointed and not being well taken care of. Not so happy with this experience. ","Unexpected Bad Service","1" "2019-08-04T05:44:53-04:00","Desktop","4","review","i realized with this trip that it is worthwile paying more for an uninterrupted flight. i wanted the experience of the A380. so here i was able to relax & stretch my feet for 12+hrs & get a decent movie program & some luxury i usually am not familiar with. the food is ok, no revelation. staff very friendly & helpful.","a decent rest for almost 12 hrs","1" "2019-08-03T21:44:47-04:00","Desktop","4","review","Check-in was done efficiently albeit after the computer crash had been fixed up. Staff were very friendly and apologetic for the computer problems. Boarding was done efficiently by seat groupings and the plane left on time. Meal service was excellent with good quality food. Overall in economy the seats were a little bit cramped but better quality than some other airlines I have flown. The in-flight entertainment was very good and up-to-date. Information provided during the flight was informative and arrival and transit through Changi airport was without a hitch.","Quality Airline","1" "2019-08-03T21:43:29-04:00","Desktop","3","review","Singapore Airlines Business Class Auckland to Singapore return. The first and biggest issue with the seat is that it’s really hard in bed mode. Like, really, really hard. There’s a mattress sheet (not a pad), so that doesn’t do much to make the surface any softer. This has to be one of the hardest beds out there. Furthermore, you have to sleep at an odd angle, basically diagonally across the seat, so that your feet can go in the footwell. I could eventually fall asleep with this arrangement, but you really have to sleep in an unnatural position to get comfortable. Food was average. Service was excellent.","A hard, hard bed .","2" "2019-08-03T21:34:40-04:00","Mobile","5","review","Flight from Singapore to Manila was pretty fuss free, except for the change of gates 30mins before boarding time. Service on the flight was consistently good, stewardesses were very personal, thoughtful and professional, and the food was delicious as usual.","Consistently great service","3" "2019-08-03T20:31:59-04:00","Mobile","5","review","Hi All , I have travelled from Phuket to Singapore by the Singapore airlines .This airlines is very comfortable for the families and couples , the cabin crews were very kind and the captain was super professional.. You have to try it if you are planning to travel to Singapore !!😃😃","GOOD AIRLINES ","3" "2019-08-03T19:15:06-04:00","Desktop","5","review","Flight SQ217 was a Airbus 380, we left half a hour late from Changi Airport. The captain advised us he was going to try to arrive on time in Melbourne, we arrived on time in Melbourne. Very friendly crew, we had a choice out of three meals, meal was very tasty. Good selection of drinks. There was a large selection of entertainment. Very comfortable seating. I always like to fly Singapore Airlines, very reliable.","Singapore Airlines","1" "2019-08-03T17:42:04-04:00","Desktop","4","review","They provide more humane and excellent service. Booking is easy with their website. When you book this flight you would be able to obtain some rewards from changi airport.","Good service","1" "2019-08-03T14:53:14-04:00","Mobile","5","review","I continued my lucky upgrade streak with a timely upgrade to business class on my flight from Hong Kong to Singapore. The seats were comfy but a little on the older side. Service was quite attentive and the food was delivery was timely and very good. For brunch, the fresh fruit were sweet and the bowl of crunchy granola came with plump blueberries, cranberries and sliced strawberries. The main entree of beef ribs was a little tough but had a flavorful sauce. The chocolate peanut butter mousse was delicious (highlight of the Meal). I enjoyed the custom drinks they served on this flight which I did not see on other airlines. I only tried the Mid Summer Breeze which was a fizzy concoction of 7-up, pineapple, apple and orange juices. Quite refreshing. When we landed our gate was less than couple minutes walk from immigration. By far the best arrival into Singapore to date.","Relaxing Flight ","2" "2019-08-03T14:45:13-04:00","Desktop","5","review","Always happy to fly with Singapore, especially long flights. Service & flight attendants are excellent - well presented & always their if you need. Satisfying meals and as comfortable as you can be for a long flight. We opted to pay extra for extra leg room, which was much better for me as I suffer with fluid build up, great to have the flexibility to move around & stretch. Flight attendants always keeping check for any rubbish on floors from passengers","Excellent service","1" "2019-08-03T12:57:35-04:00","Desktop","4","review","Good seats and really nice food the staff came around often with drinks and the in flight entertainment was good. Only things I found different with the same standard of flight with Air NZ was you share a toilet with economy so it was busy and you didn't get a flight pack when boarding you had to ask for each individual item, these are the little things you expect when you pay extra for premium economy.","Comfortable, but could have been better","2" "2019-08-03T09:23:50-04:00","Mobile","5","review","One of the best experiences I’ve had on a plane. Comfortable seats, good entertainment set, lovely food. Safe flight. Singapore airport excellent too","Outstanding airline ","1" "2019-08-03T02:16:13-04:00","Desktop","3","review","They ran out of chicken meals and only had fish, it stunk and was inedible. Will take my own food next time.","Ran out of chicken meals, fish was horrible.","2" "2019-08-03T01:49:51-04:00","Mobile","5","review","Always happy to fly on SQ. Service and planes are always good. Although slightly pricey, you get your money worth. I stopped over in Changi so that I could visit Jewel and it was impressive. I would reccomend SQ to my friends if its within their budget.","Always happy to fly on SQ","2" "2019-08-02T22:59:55-04:00","Mobile","5","review","Let’s be honest, long haul flying is never fun but Singapore airlines make the experience as good as it could possibly be. The food was excellent and abundant and the cabin crew just first class (even in economy). The aircraft itself was new and comfortable - those airbus 380’s are fabulous and whisper quiet. A very good experience, we will certainly use them again.","Very Good","2" "2019-08-02T17:43:03-04:00","Desktop","5","review","Excellent flight on the new A380 Business Class fit-out. Plenty of space for personal items and cabin bags can be stored under the seat in front instead of overhead lockers (which are available if needed). Seat is firm but comfortable and deploying the bed is simple. I had quite a few hours' sleep which is rare for me on a flight. No problems with sleeping position - some people think they won't like the angle - but there is ample space to stretch out or curl up. Singapore Airlines service and meals are always excellent and attendants always very obliging.","New A380 Business Class","2" "2019-08-02T16:01:35-04:00","Desktop","5","review","As usual the service on Singapore Airlines was top notch. We used ""book the cook"" where available to choose our meals on the flight and the food was pretty amazing. The flight attendants are always helpful and we love that they regularly go in and clean the toilets to keep them fresh. The in flight entertainment was pretty good too with enough new release movies to keep us occupied during the flight - even including the return journey. The check-in counters were also very efficient and helpful and the Kris Flyer Lounge more than adequate. In addition Changi Airport is an amazing airport and has plenty to offer travellers in the event of a longer stay between flights.","Usual great service on Singapore Airlines","1" "2019-08-01T19:59:21-04:00","Desktop","4","review","My last review was less than flattering because of the bad flight attendant experience I had on the flight from Singapore to Newark. This time the staff redeemed themselves in a very good way. The service was so much better and the staff on this flight was highly trained. The crew worked like clockwork and I was never thirsty or hungry. The attendants were all very polite and experienced. I spoke with the male attendant before alighting and he was very good. Singapore airlines, PLEASE keep these kind of crew on this flight and I will continue to purchase this route and even spend more for business class.","The have redeemed themselves","2" "2019-08-01T15:07:03-04:00","Desktop","5","review","We booked our flights on SQ and QF separately heading to South America. This was our first extremely long haul flights. On our departure SQ knew of our separate bookings and our final destination, the counter staff checked us through our baggage all the way to our final destination. We only knew about SQ and QF have no baggage agreement after our disgusted experience with QF at SCL airport. SQ told us that they would do their very best to assist passenger if they could. I should think all airlines should collaborate and provide their best to ensure passenger get to his/her destination especially long haul.","Keep it up","1" "2019-08-01T13:33:50-04:00","Desktop","5","review","Well congratulations all staff ...you deserve the highest Praise Great job , Beautifully groomed men and women on board could not be more helpful Everything was perfect Stunning plane interior and facilities including really nice comfort room Good job , will only fly Singapore from now on Well done staff !!!!","WOW ! IS ALL I CAN SAY","1" "2019-08-01T05:50:49-04:00","Mobile","3","review","I am currently in Bali due to return back to the Uk tomorrow. This was a special holiday for my husbands 50th birthday and a present for my daughters 21st. The flights were booked in August last year with Lufthansa on a code share with Singapore from Frankfurt to Singapore and then back from Singapore to Munich. I had heard fantastic reviews on Singapore Airlines and as we usually travel with Emirates I decided to do these flights to enhance the experience a little. In April I rang Singapore Airlines to enquire about pre-booking our seats. I have a bad neck and back so always find it a little easier on long haul having the window to lean against. I paid an extra £100 for window seats both out & return. The seats were showing on the app and I received an email confirmation with the seat numbers but when I went to check in the seats had changed outbound, luckily the allocated seats were still up front but the return had disappeared. I have spent the last 2 weeks emailing them to sort these seats out. It is now the day before we leave and we have been given seats 62DEG which are the last row on the plane (A350-900) which on seat guru are classed as bad seats and limited recline next to the galley and toilets. I must have sent about 20 emails, had around 15 live chats and the response i have finally had this afternoon is ‘there is nothing we can do’ speak to check in tomorrow. I’m disgusted with how they treat their customers and as a result of this will never fly with them again. They just don’t seem interested when something goes wrong. I can’t fault the service on board or the planes but the customer service behind the scenes is shocking. ","Don’t ever pay to pre-book your seats ","2" "2019-08-01T01:16:40-04:00","Desktop","2","review","We paid for premium economy for lang haul but it just wasn't worth it for me. There was little in the way of additional space for me. I'm 6'2"" and found there to be little additional legroom at all so there must be a bit more width but nothing leg wise. THe food, too, was really quite bad, Harp back tot he old airline food days. I had the fish and it was really tasteless. We went from Rome to London with BA and I had a very similar sounding dish on that flight and it was 20 times better - loads of flavour so it can be done. Also checkin girl was very dissinterested in us on arrival so nothing special there either. Overall not worth the additional money for me sadly.","Premium economy - not worth it","1" "2019-07-31T14:39:40-04:00","Mobile","5","review","The new aircraft operating between Adelaide & Singapore provides hugely improved business class comfort, via a 'pod' style seat. The bed is electric, so easy to deploy & there is adequate space beside you for a cabin bag. I've been traveling with Singapore Airlines for more than 20 years & think they're amongst the best in the business. However, on my last few long haul flights this year, I have noticed a decline in service & attentiveness. Small things that make a difference in business, eh no refill cup of coffee, incorrect meal served & general absence of staff - perhaps congregating in the galley for a chat! Having said that, it is still an excellent airline & cabin staff are generally good.","Improved Aircraft Comfort","1" "2019-07-31T11:53:57-04:00","Mobile","2","review","My dear SQ I have to advise the check in at LHR T2 was the slowest I have encountered in nearly 20 years of Asia travel on your airline Second the T2 lounge requires a complete staff training exercise as there was close to zero service and thought Overall why is SQ slipping from the standards set years back so much? Certainly SQ knows how to charge but the delivery is far from the $ for sure ! Time to pick up the game ! ","Dropped the ball","2" "2019-07-31T11:44:51-04:00","Mobile","3","review","Having heard Singapore airlines consistently won best airline, we were really looking forward to our trip to Singapore in the worlds largest plane, the A380. However we were disappointed - they have literally crammed in as many seats as possible into the Economy section and for such a long flight, you feel cramped, claustrophobic and aching. This was like being on an EasyJet flight, except long haul. Granted the service is very good and entertainment system not bad (although we had an old version at that), but definitely not deserving of the best unless of course you are in first or business class ! Food was just ok and you feel guilty asking for an extra drink ! For the best airline in the world, even Economy passengers should feel special !","Not as good as the hype","2" "2019-07-31T11:37:15-04:00","Mobile","4","review","Was a long haul but made bearable by the comfort and service of SAS. The 380 with its extra leg room made spreading out and sleeping possible so 8 of that 13 hr flight was in slumber mode!! As usual the food and drink service was very good. Heathrow is still a pain but at least T2 has amenities that enable good shopping and eating. Transfer at Changi was very straightforward and the 350 to Chch flight again a pleasure. More cramped than the 380 but fine. Again the service was oh so polite and the food good. The ease at which you get through security and customs in Chch puts Auckland to shame. A highly recommended series of flights but next time I will take a few days in the middle to adjust the body clock.","So classy and efficient","2" "2019-07-31T02:53:51-04:00","Desktop","5","review","Travelling with other airlines, and now travelling again with Singapore Airlines, I realise that sometimes it is just the smallest of things that make the biggest difference. Generally there is not a lot of difference with seats, or food, or entertainment, on most major airlines. What does make a difference are the small details, the hot towels, the attitude to small requests, the real cutlery. These add together to make Singapore airlines stand out in many small ways, that ultimate make a major difference.","The little things count","1" "2019-07-30T23:13:40-04:00","Desktop","3","review","Having flown Premium Economy with J.A.L. we were expecting the same facilities on Singapore Airlines, as their cost was higher than J.A.L. We were flying on a 777-333 ER. We were shown to our seats which were wider than the usual seat and that was it. There were no extension leg rest; there was no extra leg room...I had my knees almost under my chin...the refreshment trolley arrived and I one very small plastic glass of champagne and that was it; there was no amenities pack; the meals were just; the seat tipped back, so for the entire journey my seat was kicked, pushed and thumped. Singapore Air Premium Economy is over-priced and I do NOT recommend them.","Not worth the cost","1" "2019-07-30T22:43:29-04:00","Desktop","5","review","Amazing service, and amazing food! The flight attendant really went out of her way for us. Bringing extra snacks and playing cards.","Friendly Service","1" "2019-07-30T22:30:29-04:00","Desktop","5","review","The business class seating is superb. Everything you could wish for on a long flight or in our case 2 flights Melb to Singapore and then Singapore to Copenhagen. We were in good shape when we arrived. The crew were so obliging and the meals superb. Entertainment was plentiful on the screen, but you could read if you wanted to or sleep. Recommend highly.","Brilliant crew and great service.","1" "2019-07-30T22:23:00-04:00","Desktop","2","review","Comfortable cabin and excellent service from all staff who were friendly and helpful. Premium economy makes a long trip more bearable. Fun being able to preorder food from the Chef’s menu. Changi airport is amazing. If you have a layover of 5hrs or more, check in with the tour bus. Better than hanging around with nothing to do other than shop till you drop. Apparently there is a swimming pool so take your gear and while away an hour or so in the pool. The Jewel is a must... waterfalls and great shopping, eating and activities. Check in from there instead of making your way to the terminal. So much more fun. Bags gone, boarding tickets in hand and stay for hours enjoying what must be Singapore’s biggest retail outlet. Changi is definitely on the ‘to do’ list.... such a change from most airports. ","Comfortable and roomy","2" "2019-07-30T20:25:13-04:00","Desktop","4","review","It was my first time with Singapore airlines and the flight was amazing! Although we had booked economy class tickets, the seat was extremely comfortable. the cabin crew had a superb standard of service. We were given snacks, dinner and refreshments. Also, a pair of pressure balancing socks and a set of toothbrush and tooth paste. The collection of movies, tv shows and games was good.","Comfortable journey","2" "2019-07-30T18:15:36-04:00","Desktop","4","review","They have very helpful crew.. very welcoming and accommodating..I happened that i was only 1 in that row of seats. So i used the vacant seats by moving the arm of the chairs up and it was like i am on my bed. I comfortably using the vacant seats as my bed. The crew didn't mind what i was doing and it was such a blessing on my part... i had a wonderful sleep..for that i want to thank the Airlines.","Very helpful crew..","1" "2019-07-30T17:20:22-04:00","Mobile","5","review","One of smoothest flight I even taken, did not even feel it take off or hitting the tarmac... temperature is just right... food is good ... most recent movies... just cramped in the economy seat as usual.","No feeling of adrenaline and that's good","2" "2019-07-30T15:26:23-04:00","Desktop","4","review","Singapore Airlines has always been known for its excellent standard of service and this was my experience on recent flights with them to and from Europe. The seating however needs an upgrade. In the sitting position the seats are quite comfortable and the width makes them one of the widest business class seats I have experienced. However, when in the seated position you are unable to recline the seat or extend your legs forward. So effectively you have two choices, sit upright or pull seat over and lie flat on a surface which is very hard and uncomfortable and where you need to lie diagonally and slide your lower legs into a narrow foot well. This makes it difficult to view the TV which is directly in front both in the seated position and lying down if you are extending your legs. The seats would be my only criticism of Singapore Airlines. Excellent service and excellent menu.","Excellent Service - seating could be improved","1" "2019-07-30T12:05:23-04:00","Desktop","5","review","First time travelling with Singapore and I was absolutely blown away by the professionalism of all staff and smoothness of service. Absolutely understand why they are the best airline. Food given is all delicious and choice of entertainment incredible","TREMENDOUS!","2" "2019-07-30T10:35:46-04:00","Desktop","5","review","If you have to travel at night and want to arrive refreshed travel Business with Singapore Airlines, it's worth the extra expense. Save up in advance to pay for Business class. My wife and I had comfortable beds and slept well all the way. We were woken in time for breakfast and our arrival in Manchester. We now don't travel long distance unless we can afford Business class. We have reduced our number of trips and save like mad to pay the premium. Don't think of business class as something you can't afford. Everything is possible with pre-planning and personal discipline. It makes flying such a joy.","Wonderful night flight","1" "2019-07-30T10:25:24-04:00","Desktop","5","review","I am disabled and requested help. Right from check in I was given every help possible. The aircraft was very clean and the cabin staff were immaculate in stylish dress from their country. The food and drink was excellent. The bed was very comfortable. What a way to travel the time seemed to disappear. It was the first stage of a two week cruise and it most certainly made my wife and I have high expectations for what we were going to experience on the Seabourn ship. We cannot fault Singapore Airlines. I am an ex BA pilot so know what high standards are.","A first class flight from start to finish. Every aspect was faultless.","1" "2019-07-30T04:39:36-04:00","Desktop","5","review","Excellent flight, very polite friendly stewardesses - paid for extra legroom, which was great - food was good the service very attentive, lots of overhead room, and the 13 hour flight passed away so quickly - boarding & disembarking went without a hitch just smoothly & well oiled - what a difference efficiency makes - very pleasnt journey - highly recommended","Super Flight","1" "2019-07-30T03:42:11-04:00","Desktop","5","review","For the first time in my life, and by my 36 flights with Singapore Airlines in 18 years, I had the chance and booked Business Class for the long flight back from Singapore to Munich. And let me say, I felt not Business I felt like a 1. Class passenger. Never ever I had this before, and was very thanksful to the helpful crew, for every service. What a huge space, your business suit becomes a comfortable bed, with good legroom, all the meals came in courses on much bigger tables, on white linen tablecloth. And when I want sleep, a crew member came and built the bed for me, with extra pillow and blanket. Wow, wow, wow. That was the best long flight, I ever zhad in my life. Thanks very much to Singapore Airlines for this option to book a better class by my kris flyer points. Will never forget.","It should be Business Class but I felt as a First Class passenger","2" "2019-07-30T03:30:55-04:00","Desktop","5","review","It was my 18th flight from Berlin-Zurich-Singapore-Melbourne/Sydney-Singapore-Munich-Berlin. And my first flights in Premium Economy from ZUR-SIN-MEL-/SYD-SIN and I was so happy and lucky with all my flights with Singapore Airlines. In Premium Eco. You have more legroom, bigger screens, 3 options for oder a meal for Lunch/Breakfast or Dinner. A bwater bottle on your suit. And the suits are most comfort for this premium eco. class for sleep on long flights. So was very happy to enjoy the flights. And of course the Crew Members are so helpful in every service on board and very friendly.","There is no way better to fly as with Singapore Airlines","2" "2019-07-29T23:27:45-04:00","Mobile","3","review","The service quality has been drop. Variety of food and beverages is not comparable to Malaysia or even Sri Lanka airlines.","Used to be better","1" "2019-07-29T23:14:39-04:00","Desktop","4","review","Always good service, good food, good quality entertainment etc. Check-in process was a very poor experience as we were made exit the line to talk to an operator and go thru a self check-in even though a person was sitting there waiting to serve us. Long story but a poor experience with elderly travellers. Official compliant made but no response as yet.","Always good but needs to lift to keep up with others","4" "2019-07-29T22:50:47-04:00","Mobile","5","review","Delightful and attentive cabin crew made the long flights pleasant. Great vegan meal and snacks. Excellent choice of films and music and a great stay at Singapore airport between flights. Singapore airport is SO clean and pleasant with beautiful surroundings to enjoy while in transit- butterfly garden, koi carp ponds, waterfall gardens. A good range of shops and eateries plus other services, including transit lounge with showers.","Pleasant flights","2" "2019-07-29T22:49:15-04:00","Desktop","3","review","Me and my husband were travelling to Singapore to his cousins and decided to take Singapore Airlines as we had heard so much about the service. Must say the service was definitely better than other airlines I have travelled with so far. But in my mind it was close to what Jet Airways used to offer in its good days :) The leg room was amazing; you wont get this in any other airline today. The food selection was good in general, but limited for vegetarians. The hostesses were polite and quick to service. However, the headrests were really bad; you can keep adjusting it to your head and after a few minutes it returns to its original shape. So they were essentially useless. On our return journey the seats were not as comfortable and were stiffer. Also, there was just too much turbulence during the journey so I don't think I was able to focus on the finer details.","First travel on Singapore Airlines","2" "2019-07-29T20:43:52-04:00","Desktop","1","review","On receiving details about our recent return trip from London we noticed the leg from Singapore to Brisbane had no allocated seats. My Wife and I were travelling with two friends; Husband and Wife. We made inquiries with our travel agent who suggested to book in 48 hours beforehand to secure seats together. When we went to book in we had already been allocated seats and were told the plane was full. We were seated all over the plane! We were told that any changes would need to be made at check-in. On check in at London we were told they couldn't do anything about it and to wait until check in at Singapore. At Singapore check in it was obvious that a lot of families and people were not seated together - including a family of four : mum, dad a two year old and an eight month old baby - all in different seats and no bassinet. Also a number of people were in the same row but had others sitting between them as in my case. We were ignored and then bullied by the supervisor to get on the plane. WE HAVE FLOWN WITH SINGAPORE AIRLINES ON THREE DIFFERENT OCCASIONS TO LONDON VIA SINGAPORE - WE WILL NEVER FLY WITH THEM AGAIN!!!!!!!!!!!!! WE WILL NEVER RECOMMEND THEM AGAIN!!!!!!!!!!! VERY, VERY DISAPPOINTED AS TO HOW EVERYONE WAS TREATED!","Seating debacle!!!","3" "2019-07-29T20:01:34-04:00","Desktop","5","review","My family and I were so comfortable even in economy although the food was not good we still enjoyed every single part of the flight from the BIG tv to the seat. It was perfect. Plus the window is not supposed to be pulled down you just press a button and it will become darker or lighter, so interesting.","Seat and Window are the best!!","3" "2019-07-29T17:24:05-04:00","Desktop","3","review","We have flown many airlines around the world and was looking forward to revisiting Singapore airlines as they had a new plane now in service from Adelaide. The staff are lovely, there is no fault there. As we were placed down the back (if you didn't pay extra to pick your seat on this already overpriced fare, being school holidays, the back is where you get placed) by the time the food got to us the best choice had already been taken and the only option was a fishy pasta with the most chewy, rubbery prawns I have ever had, which was disgusting. I know airline food is not always the best but for the past 3 years of flying Qatar, Qantas, British Airways, American Airlines and more, this would have to be the worst. My son was ordered a kids meal but was given an adults meal, which we didn't realise and then had to ask for his meal. There is not too much leg room as with most planes, but the seats and entertainment were good. On the flight coming home, it was supposed to leave Singapore at 11:10pm but was slightly delayed leaving. They don't serve you anything, you have to press service to get drinks throughout the flight. About 4:30am in the morning they wake everyone to eat an average meal. The last time we flew with them (13 years ago) we were given a toothbrush, socks etc but nothing but a blanket and pillow this time. If I was going to Europe again, it wouldn't be with Singapore Airlines.","Food not the greatest","2" "2019-07-29T15:59:14-04:00","Desktop","2","review","My wife and I have the joy of now being regular travellers and recently travelled with Singapore Airlines to Istanbul from Brisbane and returned from Berlin. We did this without hesitation having flown with them to Delhi last year. We were obviously impressed or we would not have rebooked. However… I want to provide feedback about our latest experiences with Singapore Airlines, in particular our return flight from Berlin to Singapore. With no alternatives proposed, we were booked on a Scoot Flight.. along with a few other Singapore airlines passengers. Our experience did not start well. Apparently online check-in is not possible with Scoot Airlines if you have a connecting flight.. Why? We were booked on the one ticket with Singapore airlines using their website. If Scoot is to be used as a cheap alternative option on Singapore Airlines flight itineraries, perhaps they should get their software systems coordinated. Perhaps Scoot’s systems were designed as “stand-alone” and never meant to be used on multi-leg flights with its full service partner? Whatever the case it was annoying. Check-in was at Tegal airport. In short it was understaffed and started late. There was then a very late start to boarding….it was advertised as 8.55 but did not commence till 9.12. This was hard to comprehend as the plane was on the ground well ahead of time. Boarding was very slow and was still happening well after the advertised departure time. Clearly the pilot missed his departure slot and we were told (once on board) that there would be a 1.5 hr delay. Once we settled into our seats to await departure, to our horror we discovered that all Scoot flights made meals, water, blankets etc extra purchases. If we had known this, we could have made arrangements like many others on board had. We wondered why our fellow travellers bought so much water and snacks in the departure lounge. It was now clear. We eventually learned we were to receive a blanket and a hot meal. We were given only a choice of 2 meals from the menu. Why? Presumably others could choose, why not us? Then we learned that the drink choice was simply water or coke? Not even an offer of tea or coffee!! The meal was served soon after take-off and no further food or drink was volunteered. On a planned 12 ¼ hr.. maybe 14 hrs in the plane ? Is that all that Scoot provide to Singapore airline passengers ? This is not what I would have expected from Singapore Airlines. Imagine if you had booked a business flight and had been offloaded to a cheap airline without your knowledge !! A few other observations for your consideration. ... Staff on these fights are clearly side tracked by the need to sell food and drinks.. According to the literature in the seat back and on the tickets no outside food or drink is to be consumed on the plane. Clearly this was ignored by over half the passengers. Many had sandwiches, water, drinks of various kinds. A passenger across the isle from me had a bag of oranges that she and her family were eating and the chap one back from me was cracking walnuts all night. Entertainment on board was non existent.. there was a programme guide for movies and tv but no clear explanation about how these could be accessed. Presumably this could be done by purchasing a wifi package ? maybe an app is required? Who knows? In any case there were no power outlets to power devices !! even if you knew to bring your own!! This was a 12 ¼ hour flight that promised, through late departures, to become nearly 14 hours.. No wonder the cabin resembled a shopping mall at times... people were bored and hungry. Our biggest concern overall was about the lack of awareness we had about the use of Scoot airlines when we chose and booked with Singapore Airlines having had good experiences in the recent past. We did not expect the appalling standard of service we received on Scoot airlines. We had no choice in this matter... we were simply booked on that flight. For what turned out to be a 14 hour flight we would never choose Scoot.. but we were given no choice… Not Happy..","Booked with Singapore Airlines.... ended up on Scoot.. Not Happy!!","2" "2019-07-29T14:53:45-04:00","Desktop","5","review","The A380 was quiet but the economy seats left my husband a little cramped. The in flight service was efficient, I am gluten free and dairy free and I was provided with plenty of food. Coming home from Singapore to Sydney we upgraded to premium economy, it was fabulous. Much bigger leather seats, lots of leg room, I could move around easily to ease an injured leg and the seats recline a little further than economy. If you can afford the upgrade, do it.","In flight service was great, food was pretty good, leg room a little tight for tall husband.","2" "2019-07-29T14:00:08-04:00","Desktop","5","review","We have never flown business class before, so this was a real experience. The business class lounge was excellent, you could not ask for more. The check-in process was flawless. My only complaint was the food. I had a special diet meal, but really the in-flight meals were so much nicer. I learnt by the time we were coming back to ask if I could have one of the meals off the menu rather than the special meal. The flight going over was on an A380 and the bed was rock hard. The final leg on the return journey was on a 777. The bed was brilliant","Great customer care","2" "2019-07-29T13:35:57-04:00","Mobile","5","review","As most Aussie’s who have the fortune to fly know, the long haul to Europe is a teeth gritting and keep smiling until it’s over affair. Singapore Airlines makes this just more enjoyable and endurable. Comfy seats, excellent and efficient flight attendants, frequent fluid offers, and ok meals make for a comfy journey. Efficient boarding schedules and kiosk checkins all contribute to an excellent service. And the hot face washers are sooo refreshing. I was extremely late for a flight but they still managed to accommodate me and my luggage without any fuss. Great service and can only highly recommend","Long haul","1" "2019-07-29T12:38:09-04:00","Desktop","4","review","Flight was from Frankfurt to Singapore with A380, to Denpasar with A320, back with A320 and Boeing 777. Economy class in A380 was not comfortably, as seats were very narrow and space for legs extremely tight. All other flights were comfortable, long distance on Boeing 777 was good. Staff was very helpful and friendly. Entertainment Programm good.","Comfortable flight except for the A380 Economy class","2" "2019-07-29T11:27:48-04:00","Desktop","3","review","Overall experience was good. We flew as a family of 4, (children 11 & 7). My husband who is over 6ft found the leg room a little tight. The service from the cabin crew was in general good, with attentive staff, especially if you had children, they were generally served first at meal times, although they missed one meal as they were asleep, but to try and get them something once they had woken was quite hard, only muffins on offer, luckily I had bought some snacks with me. I had selected gluten free menu for my husband but he found the offering rather below standard, Asian food should be very straight forward for a gluten free menu, but instead of having say a curry which can easily be done GF, he tended to get some rather odd offerings that he was unsure about. The entertainment offering was excellent and kept our two engrossed for hours. Plenty of films/tv shows to choose from or various music options and games. All in all it was a decent airline just the food and leg room were below average. And on the last leg, we didn’t receive any comp bags with toothpaste/socks etc in. We did however love the HOT TOWELS!!","Long haul flight with some comfort","1" "2019-07-29T10:48:38-04:00","Mobile","5","review","This was a direct flight on SQ 35 and SQ 36 between LAX and SIN on the A350 aircraft. Service was great from the Star Alliance lounge to gate staff to the inflight crew. Onboard, the cabin crew was very attentive yet not intrusive. This flight exemplifies the first class service that is the hallmark of Singapore Airlines.","Outstanding service from ground to air","2" "2019-07-29T10:05:21-04:00","Desktop","5","review","This was my first time flying Singapore Airlines and having heard good things about the airline I was happy to also have a pleasant experience. Right from check-in, staff are cheerful, boarding was smooth and the flight attendants were welcoming and friendly the entire flight. I also loved their traditional outfits as it makes a change from the typical uniforms I usually see. Seats are comfortable with good leg space and a good size tv screen with lots of entertainment options. The food was tasty too in comparison to some other airlines. I also need to say a big big thank you to the customer service department of Singapore Airlines for their assistance in an emergency situation. I flew from Singapore to Bali as part of my holiday and on return to Depensar airport, I discovered my return leg of my flight had been cancelled due to an earlier flight change. The check in agents immediately began trying to secure my booking before eventually asking me to contact my booking agent. After several unsuccessful attempts to get through to them, I decided to seek help at the Singapore Airlines customer service office. I couldn't believe what had happened and honestly expected to be told there was nothing they could do and that I would have to book another flight. However 10 minutes later the woman I had spoken to returned and told me she had been able to put me back on the flight and that I should go back up to the check-in desk. I was so thankful, I had to verify several times before rushing off to make my flight. Thank you again for your amazing customer service and effective handling of my situation.","Excellent customer service","2" "2019-07-29T06:11:53-04:00","Desktop","4","review","My experience with Singapore Air has always been pleasant. Flight schedules are on time. Airline cabin has comfortable seating with a TV screen to enjoy your favorite movies. Quality of food served was average. Interesting to note is the modern feature of the aircraft window that has a dimmer to control the entry of light with a push of a button. Another plus factor for the airline is allowing for early check-in. We had the chance to experience the new ""Jewel Changi"" while waiting for our flight.","Comfortable Flight","1" "2019-07-29T05:44:57-04:00","Desktop","3","review","We booked our flight on Singapore airlines to Tokyo Japan. After reading some reviews, we were excited about our flight as we read it is ranked one of the best airlines. We were disappointed. The plane was old and dingy. The blankets were old and rough. The food, not so great either. It wasn't just our economy flight, First class also seemed dingy and dark. Almost dirty I would say (which I am sure it was not). The staff was friendly and wore the most beautiful traditional outfits. But, that was it for us. The flight was on time. But, would I fly Singapore airlines again. Not is I could find a better alternative.","Not so impressed with Singapore Airlines","1" "2019-07-29T04:44:03-04:00","Mobile","5","review","Friendly and efficient cabin crew. Good television and movie entertainment for the long flight. Boarding was a breeze. Interesting cabin crew attire","Great flight services","2" "2019-07-29T03:05:24-04:00","Desktop","5","review","Excellent service from all Singapore Airlines staff. Seats are very comfortable and wide with plenty of legroom and room to move. Seats also fold out flat so you can get a comfortable sleep. The best seats in business class from experience of many airlines.Food is very good and staff will do everything they can to make your flight experience good.","A First class airline","2" "2019-07-29T02:46:59-04:00","Mobile","5","review","Singapore Air flight from Adelaide to Singapore/Singapore to Hanoi What a pleasure to join the flight. Friendly staff from check in to boarding. Upon boarding the trend continued, the plane was clean fresh and well presented. The hot towel before takeoff and cold drink was a great start. The service was warm, friendly and didn’t stop for the entire flight, food was nice and the drinks menu was awesome for economy class. The new A350-900 was comfortable roomy with a decent size tv screen. The small things like phone holder and fold down cup holder make a big difference to the overall experience. Well done Singapore Air ✅","Leaves Malaysia Airlines for dead","2" "2019-07-29T00:14:58-04:00","Desktop","3","review","The plane and crew were fantastic, but the quality of the food onboard was poor and the portions too little. I would expect more for the price of the ticket.The inflight entertainment was average and too little choices.","Great Airline and Crew!","1" "2019-07-28T21:47:54-04:00","Desktop","5","review","Singapore Airlines is the best airlines, Crew is very supportive and the quality of food & drinks is very good. Onboard entertainment content is also good. Will prefer Singapore airlines over any other airlines.","Best Airlines","2" "2019-07-28T21:11:11-04:00","Mobile","5","review","The economy class of A380(SIA) was very spacious and has a generous leg room to stretch your legs during my flight. The stewards and stewardesses were very professional and caring regarding our needs in the plane. Now, SIA is my preferred airline of choice as the service rendered is top notch and unbeatable by other airlines that I have taken.","Spacious and comfortable","1" "2019-07-28T17:52:27-04:00","Desktop","5","review","We always try to fly with Singapore Airlines. From the check-in process to the excellent lounge to the friendly service from the cabin crew. Nothing is too much trouble and you always feel like a valued customer which is really nice. The food is always delicious as well","Always a good experience","2" "2019-07-28T17:06:14-04:00","Desktop","4","review","Happy with the flight from check in boarding, flight time. Seems to be arrive early to Melbourne but holding on the runway as the gate is occupied by another plane.","Happy too early","2" "2019-07-28T16:26:56-04:00","Desktop","3","review","Not sure if this was a one off but cabin service in economy was always superior to the other airlines food, service. However, on this flight it was clear some of the attendants did not want to come to work that day, one male attendant looked as though he was in a fowl mood and did not smile and was grumpy to traveler. I think his attitude rubbed off on some of the other crew as there was no smile on this flight, most unusual for Singapore Airline. Maybe it was just a one off the flight out was better, however, maybe Singapore has dropped the ball as there fell to No. 2 spot in rankings this year losing out to Qatar Airlines.","Is Singapore Airlines Losing Its Edge????","2" "2019-07-28T15:56:19-04:00","Desktop","5","review","Singapore Airlines has a reputation for excellent service and they lived up to that reputation. Nothing was too much trouble for the crew and they kept us comfortable all the way. From snacks in the middle of the long flight to keeping the toilets clean all was good.","Comfortable long haul flight with Singapore airline","1" "2019-07-28T15:40:12-04:00","Desktop","4","review","Not quite as good as Air New Zealand but good enough for an enjoyable flight. They still run a first class option so this tends to downgrade the business class amenities, in my opinion. WE also flew from Singapore to Christchurch with them. Once again, very good.","Very good service and food","2" "2019-07-28T13:27:42-04:00","Desktop","4","review","I haven't done a long haul flight before and I was dreading it. Economy class is notorious for being cramped and tedious. Singapore Airlines did a great job in making the time pass quickly. They have a great selection of movies and TV shows. The food was tasty and the staff were friendly. Recommended.","Time flew by","1" "2019-07-28T10:52:09-04:00","Desktop","5","review","We boarded Singapore Airlines in Perth for the first part of our journey to Singapore. We were checked in and boarded the plane with no hassles. Onboard the service was fantastic, the food delicious and a great choice of movies. I would not hesitate in recommending Singapore Airlines to anyone looking for a comfortable, stress free flight.","Great Airline, Fantastic Service","2" "2019-07-28T09:58:54-04:00","Desktop","5","review","We enjoyed the long flight with Singapore Airlines from Zurich to Singapore and the crew was very friendly and gave us quality food and drinks. You just had to ask. Seats were clean.","Great service and food also in economy class","1" "2019-07-28T08:14:26-04:00","Desktop","5","review","After a few disappointing flights on Singapore Airilines first class, this was was just second to none: great check-in in the beautiful first-class terminal in Singapore, special lane through customs, great lounge. Boarding was smooth and departure was on time. The cabin on this Airbus 380 is just beautiful, especially if you travel with your wife. The double-cabin allows you to have adjacent beds, which are excellent. Service was extremely personalized and efficient. We did not take the dinner, but had an excellent breakfast. Great experiencde.","Fantastic flight...finally!","1" "2019-07-28T08:11:32-04:00","Desktop","5","review","After a disappointing experience on a first-class flight from Frankfurt to Osaka, what a great surprise to fly business-class on this Tokyo-Singapore 7-hour flight in a Airbus 350: the seats are great, spacious and very-well thought-through: I have never seen such clever storage places. Great TV-screen and headsets. Unfortunately, the movie choice is not great but...I could find one that I could watch. The menu was fine, with the usual appetizer, and a three-course menu. Wine was fine and service was very efficient. The flight was on time. A great experience for the price!","Fantastic experience in business class","1" "2019-07-28T08:09:29-04:00","Desktop","3","review","Unfortunately, still an unpleasant experience on a first class flight with Singapore Airlines...in view of the price paid of course. As usual with Singapore Airlines, as a first-class passenger you are only granted access to the business class lounges both in Geneva and in Frankfurt...very disappointing. No way you can get the highest rating with such a policy. There was also no pre-boarding for first-class passengers in Frankfurt. Also hurting my rating is the cabin, which was quite old on this flight in an Airbus 380. It is actually not much better than a new business class cabin on a A350 of Singapore Airlines. Service was ok but very ""stereotyped"". The menu looked appealing but was not that great in reality. They have a ""Georges Blanc "" tasting-menu but apparently they are struggling to make it ready in the plane. The meat was totally overcooked and could not be eaten. Champagne (Dom Perignon) and wines are quite good. The movie selection is really not great. This is unfortunate, as the headsets and the screens are great. The flight was on time","Still very disappointing....","1" "2019-07-28T06:23:38-04:00","Mobile","1","review","Hi I am absolutely disgusted with Singapore airlines I paid to book a window seat due to my problem back and neck. When I have checked in I have been given an aisle seat .... I went to the help desk to get assistance and was told I changed it ... which is a lie I would not have changed it. They then offered me the two back seats which I would have to sit upright the whole 8 hour evening flight. I have always held Singapore air in high regard but unfortunately it is down there with the budget airlines AirAsia .... a total waste of money paying to get my chosen seat. ","Disgusting","4" "2019-07-28T05:38:55-04:00","Mobile","5","review","Having tried Emirates and years ago Qatar Airways.. This time trying Singapore airlines on this route, though have used SingAir umpteen times. The Asian airline is always better in service. Singapore or South East Asia is then another class above. Most of their planes are are also relatively new as before, having one of the youngest non budget airlines in the world. Service was good and they were promptly appearing when you need them.","Still no. 1 to me","2" "2019-07-27T18:42:46-04:00","Desktop","5","review","This is the second time we've flown Singapore Airlines business but this time it was a multi city itinerary from Australia through Asia. As always, the service is exceptional and the food and beverages are first class. We love the opportunity to Book the Cook and would highly recommend the Lobster Thermidor and 6oz Rib Eye steak. Cabin crew are always proactive and extremely friendly. It was a pleasure to be able to fly with the Dreamliner throughout Asia, as we feel it is the most comfortable of their fleet. In between flights, the lounges are exceptional and the choice of food and beverages is amazing. Well done Singapore Airlines - as always.","Amazing Business Class service - as always","2" "2019-07-27T17:59:57-04:00","Mobile","3","review","I was rather disappointed with this flight really. Firstly, we took off late because they had to pull out baggages of passengers who did not board. Not their fault yes, but constant updates would have helped! Our 2 year old got restless as I kept trying to make sure he is seated since the stewardess asked us to but the plane was grounded for almost an hour. Could have let us have some lee way instead of being so strict on the procedures especially when they would have known there are delays. Secondly, we had child meals. But they forgot there are 2 adults travelling with the children! Me and my husband was completely overlooked. We got our food only when we asked and we didn't get served drinks either, again until we asked. It was a short flight to us but it was not a pleasant one. SIA's standard was way better than this and I could see the reason why they lost the no.1 spot. ","Service Standard Dropped","1" "2019-07-27T15:51:28-04:00","Desktop","5","review","Singapore airlines went above and beyond to help us at a very difficult time. 2 weeks into a 5 week holiday my brother suddenly died. At the time we were in the UK and were supposed to travel to Europe in 2 days time for the European leg of our holiday and were supposed to fly home from Berlin. We phoned SA in London to explain the situation and asked what our options were. SA asked what we wanted to do and we explained that we wanted to get home to Australia as soon as possible. They then proceeded to find the first available flights for the next day so that we could get home and swapped our original return flights from Berlin to return flights from Manchester. When I asked about the price difference they said that they would waive the fee. Months ago when we booked our original flights I booked gluten free meals for my husband as he is a Celiac and were told that he would not be able to get gluten free meals due to the short notice which we understood and were totally fine with so we packed some food for him so that he could eat on board. However when we boarded the flight and spoke to the flight attendant regarding our situation he gave my husband first choice of suitable meals and even phoned Singapore to ensure that gluten free meals were on board for my husband for the second leg of the journey home. I cannot thank Singapore Airlines enough for making such a difficult time for us so much easier, we are very grateful. We have flown with Singapore Airlines a few times now and have always had a good experience with them. We will definitely continue to fly with them in the future.","Above and beyond!","1" "2019-07-27T15:50:34-04:00","Desktop","5","review","Everything is always first class with Singapore Airlines, Crew always give great service, the meals are lovely and inflight entertainment great. Makes flying with them a pleasure.","Always a pleasure to fly with!","1" "2019-07-27T08:25:53-04:00","Desktop","4","review","I last wrote about Singapore Airlines in July 2017. The good experience continues. I am happy to note this consistency. The 2017 travel was for my company work, this one (today) was on my own. While they are still good but I could not see anything great. The aircraft was good and new. Food was good too.","Once again a very good experience on Singapore Airlines","2" "2019-07-27T06:57:58-04:00","Mobile","5","review","Flew with our three young children on a daytime flight from Manchester to Singapore. I’d read great reviews about Singapore and it really didn’t disappoint. The service, space and entertainment system made it feel anything but economy class and worth every penny in my opinion. Halfway through the flight the cabin lights are turned low which helped with getting our kids to sleep for a few hours before arriving. The crew gave out headsets to all passengers which meant that even when our youngest had a tantrum nobody really heard or paid attention as everyone’s busy watching their inflight entertainment or is asleep. We’d booked the kids meals which were delicious, judging by how much our kids ate and adult meals were tasty too. We ask for a different headset for my youngest as she didn’t like the ear buds and she got a business class over the ear headset -again amazing service from the cabin crew. Would definitely recommend as an airline. ","Amazing service","1" "2019-07-26T22:50:44-04:00","Mobile","3","review","I travelled from Shanghai to Singapore during the recent Dragon boat Festival on Singapore Airlines. Despite of not having been a great fan of SQ in recent years, it is still my national airlines and I felt that I should give them another chance to get things right. To my dismal, another disappointment. On both return flights, I asked for a Virgin Mary cocktail, which normally comes in a can these days and I was served straight from the can without even a wedge or slice of lemon! Regardless of Bloody Mary or Virgin Mary, it should be served with a garnish the least... Is this how SQ cabin crews are being trained these days? If not, then is it complacency or plain laziness of the crew? When it happened on both flights, then something was very wrong. Could it be the crew was taking it for granted that passengers know nothing about cocktails and would accept whatever is served to them? Is this what SQ service is all about? I was on a Qatar Airways flight recently and I asked for a Virgin Mary, it came with a slice I travelled from Shanghai to Singapore during the recent Dragon boat Festival on Singapore Airlines. Despite of not having been a great fan of SQ in recent years, it is still my national airlines and I felt that I should give them another chance to get things right. To my dismal, another disappointment. On both return flights, I asked for a Virgin Mary cocktail, which normally comes in a can these days and I was served straight from the can without even a wedge or slice of lemon! Regardless of Bloody Mary or Virgin Mary, it should be served with a garnish the least... Is this how SQ cabin crews are being trained these days? If not, then is it complacency or plain laziness of the crew? When it happened on both flights, then something was very wrong. Could it be the crew was taking it for granted that passengers know nothing about cocktails and would accept whatever is served to them? Is this what SQ service is all about? I was on a Qatar Airways flight recently and I asked for a Virgin Mary, it came with a slice of lemon without even me asking for it! That is the difference between SQ and QR these days - it could be something small, but the service experience is so different. It is also professionalism. My verdict, fly less SQ and to enjoy better service, fly QR! of lemon without even me asking for it! That is the difference between SQ and QR these days - it could be something small, but the service experience is so different. It is also professionalism. My verdict, fly less SQ and to enjoy better service, fly QR! ","Complacency or Laziness?","2" "2019-07-26T20:51:23-04:00","Desktop","5","review","What a delightful airline. We have never flown Silk Air previously. They were efficient, punctual and delightful","Singapore Airlines","2" "2019-07-26T20:26:40-04:00","Desktop","5","review","Singapore airlines are great the seats are comfortable the plane was kept clean the the meals are good and nothing was too much trouble for the air hostess would fly wit them again","great flights","2" "2019-07-26T18:16:18-04:00","Desktop","4","review","No hidden surprises with Singapore Airlines. Always good service with a smile. Economy is economy with whatever airline you fly with. Upgraded plane so better selection of movies/music/entertainment with touch screen. Meals were good. Staff pleasant but annoying being woken to be asked if you want a meal... The meal service always seem to be dragging on but it is what it is.... Overall very good.","Very Good.","1" "2019-07-26T17:45:11-04:00","Desktop","3","review","The plane is very old and the seat is the type which need to get out and fold/unfold. Entainment system is no touch screen. Service maintained as usual. But the most unbelievable is not providing a small bag of lotions/lip balm etc.","Very old plane and no amenities bag","2" "2019-07-26T17:18:11-04:00","Desktop","3","review","Travel agent booked seats 8 months in advance only to find seats had been reallocated at check in. Disappointed since I am 6'3"" and ended up with seats with less leg room for a 23 hours of flying time. Service on board was OK but not sure how this airline has been voted best in the world. Staff were not very engaging ran out of food options and were only really good at collecting the plastic cups after drinks.","Seat allocation","1" "2019-07-26T17:11:57-04:00","Desktop","5","review","As expected of Singapore Airlines. Great service. Great food. Comfortable seat on the A380. New entertainment system.","As Expected","1" "2019-07-26T16:55:04-04:00","Desktop","5","review","The 18 hour non-stop flight from Newark to Singapore was a memorable experience. We had read much of the press that detailed all of the preparation recommended for the long flight. None of it turned out to be necessary for us. From the moment we boarded until our landing in Singapore the extraordinary service form the Singapore Air crew was extraordinary. Being a long flight we were able to relax, settle in and enjoy our time together. There was a screaming baby issue that disturbed our sleep for about three hours. Everything else was flawless. The timing of the meals, the sleeping hours, and the lighting all worked together to acclimate us to Singapore time. We arrived feeling rested and ready for the evenings activities. Singapore Airlines is one of the best we have ever experienced in the world.","Newark to Singapore","2" "2019-07-26T14:47:04-04:00","Desktop","3","review","Good. Not extra ordinary. Food was not bad. Staff were polite. Leg space not enough 35 kg allowable baggage is good","Good","1" "2019-07-26T11:55:12-04:00","Mobile","4","review","Took SQ971 from Munich back to Singapore. The crews are very friendly. Although in economy. The entertainment system is good. The selection of meals are adequate. It will be nice there is tooth brush in the toilet to use after meal.","Home from Munich","1" "2019-07-26T11:04:44-04:00","Desktop","5","review","Great service, very good food. Excellent spacious seat even in the old suite which is on the 380 and lovely crew. Service is not as consistent as it used to be - for example my JFK-FRA flight wasn't as good as the connecting FRA-SIN crew, but then service is at such a high standard that its you are comparing the better with the best.","Perfect","2" "2019-07-26T08:38:50-04:00","Desktop","5","review","Have been flying SIA at least twice a month for a year now. The high service quality has never disappointed. Regardless of the aircraft model and the resulting comfort of the seats and legroom, the stewards/stewardesses never fail to ensure your needs are well taken care of. Always a pleasure to be onboard!","Consistent Excellence","2" "2019-07-26T03:00:51-04:00","Desktop","2","review","Good standard, friendly and helpful flight attendants. Flight from Frankfurt to Singapore was delayed by more than 3 hours and Singapore airlines have rebooked for us flight to Bali getting us there 8 hours late, however when we have approached airlines ground staff at Frankfurt Airport and explained them that Bali is not our destination as we have connect flight to Komodo Airport and our hotel for the night is in Labuan Bajo they weren’t interested as the ticket wasn’t booked with them. We had to book hotel in Bali and another flight for next day being told that it is highly unlikely that the airlines will cover the cost as the delay was caused by the weather, staff also refused to help us with the booking and I have ended up doing it on my phone.","Mr","1" "2019-07-26T02:48:31-04:00","Desktop","3","review","Someone use a plier to open one of our check in bags, unfortunately mostly in the bag is my sons clothes, some prescription medications for friends and my crocs sandal, and which thats the only thing the guy can take. Its wise to packed your shoes not on each original pairs so that they cannot take anything.","Keep your big bags extra safe","1" "2019-07-25T20:46:28-04:00","Mobile","5","review","Recently went on Singapore Airlines and it was amazing, the flight attendants were very nice and would get you whatever you wanted, also got an upgrade from economy to premium economy which was way better as you get more space, had a nice fish meal, would definitely recommend to others travelling. ","Great flight and service ","1" "2019-07-25T18:38:42-04:00","Desktop","4","review","Singapore Airlines is one of the best airlines in the world. However, economy class seats on this length of flight are still fairly horrendous. We booked Premium Economy and it made a world of difference from Singapore to Rome. For some reason there is no premium economy from Perth to Singapore. Premium Economy is similar to the Business Class of 10-12 years ago.","Fly Premium Economy if You Can","2" "2019-07-25T18:13:06-04:00","Desktop","4","review","With Singapore you can always expect a good standard of efficiency and service. On one or two flights the planes have seemed a bit older and tired and I wonder if Singapore Airlines stand up the rankings as much as they used to.","Always a good standard of service","2" "2019-07-25T17:04:00-04:00","Mobile","4","review","It was a mid night flight reaching Singapore early morning, timing are best that you don’t feel as you drink,watch movie, eat food and sleep .. the crew is smiling and very helping.,","Friendly since check in","1" "2019-07-25T16:24:51-04:00","Desktop","4","review","In general, we are not fans of airline food, even on business class. On this particular trip, the lamb curry with dal was delicious; lamb was soft and overall the food was not oily. Small bottles of wine served would be prefered compared to cups of wine that the service staff pour for you.","A pleasant trip","2" "2019-07-25T15:08:56-04:00","Desktop","4","review","Flew Singapore to Brisbane on Tuesday 9th July in Economy class on A350-900. The best part was our flight got in 30 minutes early, didn't enjoy this leg of the flight more so from being exhausted I guess.","Singapore to Brisbane","2" "2019-07-25T15:04:05-04:00","Desktop","5","review","Flew Manchester to Singapore Premium Econony on an A350-900. The flight was good, the meals ok, airline food gets a bit boring after awhile.","Manchester to Singapore","2" "2019-07-25T12:21:45-04:00","Mobile","5","review","Enjoyed our trip from Christchurch to Singapore great a little extra room and just two seats good good service good shame you can’t use the forward toilets in business class 😔 we has a 8.5 hour layover till next flight to Manchester so we took the advantage of getting a room in the ambassador hotel in the terminal we arrived in for 6 hours allowed a little sleep and shower before next leg all went smooth good flights again good service very happy, Looking forward to return trip on the 27/07/19 and 6 nights in Singapore staying at the Miramar Hotel first time for this hotel we have stayed in several hotels in past Marina Bay Sands / four seasons / Copthorne on water front / novatel / York hotel all good would stay at any of these again well not long to go see you soon Singapore Airlines 👍","First time in premium economy","1" "2019-07-25T06:02:23-04:00","Desktop","2","review","This is not the first time that the toilets stinks. On both outbound and return flights from Singapore to Phuket (SIA ), toilet had a strong smell of urine. Despite the fact that I was the first to use the toilet on boarding. Very disappointed.","Smelly toilet","2" "2019-07-25T06:01:50-04:00","Desktop","5","review","Friendly check in and luggage check in and from then on all else went well. Spare seat between us was a bonus. Service was great during flight and always informed of updates and timetable. Entertainment system state of the art and worked well whole time.","Great start to holiday","1" "2019-07-25T05:58:23-04:00","Desktop","5","review","Could not fault a thing, from finding Departure Lounge to getting on plane to service whilst in flight. We were asked if we'd swap our seats so a family could sit together and then staff thanked us so much. Friendly service, great manner and another safe flight. Had a bit of trouble using my entertainment system as it appears to be an older model from other flights been on. System seemed to freeze but all else pretty good.","Excellent thank you!","1" "2019-07-25T04:11:55-04:00","Desktop","5","review","Picture this, Had the left two seats at the rear of the mid seats, we were concerned about this arrangement, but it was not necessary. Great seats, really good service, cannot go back to economy.","Singapore to melbourne","2" "2019-07-25T00:28:13-04:00","Desktop","3","review","Flights where booked with Singapore air and we were put on a silk air flight paid extra to get the seats we wanted check in and didn’t get the seats that we paid for,we had no in flight entertainment as we had packed our laptops in check baggage very disappointed with Singapore air if I wanted to fly a cheap budget air line I would have booked with Jetstar or air Asia and saved a lot of money and you know what you get with these budget flights will be checking out other airlines for future travel","Disappointed","1" "2019-07-24T19:15:13-04:00","Desktop","4","review","I have heard a lot of positive things about Singapore Airlines, with regard to how highly rated the air carrier is, over the years. I can see why, and what all the praise is all about. Check-in was pretty quick, in spite of being a party of seven people. Service onboard was good, as was the in-flight entertainment. All-round, it was an enjoyable journey. My only criticisms would be that seat comfort was average and legroom was a bit tight, even for an aisle seat, but that's something I experience quite frequently, whenever I travel by air. I also found that the food wasn't all that appealing as far as flavor goes, but props to them, for recognizing how taste is affected by air travel, and crafting the food to seal in flavor, for when it's served mid-fight. In all, I like Singapore Airlines.","Journey to Southeast Asia","1" "2019-07-24T16:50:29-04:00","Desktop","5","review","From check in to Lounge to Flight the experience was 1st Rate. My wife and I absolutely enjoyed the experience immensely. Meals served and drinks available on Flight were all top shelf. We would definitely fly Singapore Airlines again.","Lived up to Expectations!","2" "2019-07-24T11:49:22-04:00","Desktop","1","review","Such terrible service from the outset! After making the booking which included a code share arrangement for 2 adults with an infant, everything started well with a bassinet being requested. From that point I had to call at least four times with apparent issues with the names on itinerary even though they were correct from the outset. This issue arises again upon attempting online check in which wasn’t at all possible because one adults name was somehow written in twice, once as a Mr and one as a Mrs. called and requested a business class upgrade. Was told due to code share it wasn’t possible (hello I’m trying to give you my money)! Thereafter we arrived at the airport to a very rude staff member once again telling me the names were incorrect in the system, even though the night before I had the itinerary emailed to me after the initial attempt to check in failed, which confirmed names were correct, I showed this document as proof, lady appeared uninterested. codeshare 2nd leg of journey had tickets produced at Melbourne airport and after being flushed by this too and fro at check in I didn’t bother to check the seat allocation on the 2nd leg which didn’t have bassinet allocation. To our horror we discovered the Singapore Airlines check in lady had allocated us seats in different rows on opposite sides of the plane with a one year old! How can they be so unprofessional? The worst part, when transiting through SIN I approached the transfer counter of the codeshare airline, and this helpful assistance then was able to pair us together, making the MEL - SIN Singapore employees actions even worse. To top it off we cannot purchase additional baggage online due to once again the codeshare arrangement and furthermore we arrive at our final destination and discovered both our suitcases were broken with the wheels coming off before we exited the airport. Having flown many major international airlines overseas, I will never fly with Singapore again. If going Aus to Europe, I highly recommend you consider a Middle East airline that shows accountability and pride in their responsibility to fare paying passengers. My wife and I are absolutely appalled By the service we received from Singapore Airlines. We have made this same journey to Europe 7 times as leisure travellers in the last 8 years and this was by far the worst experience.","Absolutely atrocious customer service experience","4" "2019-07-24T06:13:18-04:00","Desktop","4","review","Reliable pleasant service without any problems. Quick stop over in Singapore to stretch the legs. Just what you would expect.","Dependable","2" "2019-07-24T00:28:09-04:00","Desktop","1","review","Whoever designed the seats needs to sit in one for a few hours.My Seat 34G was the back row of PE on the end of the middle row of four. The seat appears to be stuck in the middle of the aisle so continually gets bumped by anyone walking past, including the staff with the trolley. The seat is the most uncomfortable I have experienced in PE. The footrest doesn't come up far enough, so leaves your legs in an awkward position, and this over a long flight becomes fairly unbearable. My tray table was broken and it took two staff members considerable force to get it out at mealtimes. The food was inedible. Luckily I purchased some food at Heathrow. Have had much better in economy on most airlines. After waiting weeks for a response from customer relations, I was offered a $100 Coles voucher and an apology. Evidently all my concerns would be passed on to the relevant departments- Product innovation, catering and engineering. Right!!! All in all a massive disappointment and waste of money. Look elsewhere if you're thinking of booking PE, as its not worth the extra.","Disappointing Premium Economy","2" "2019-07-24T00:07:52-04:00","Desktop","5","review","Went to the Philippines to visit my daughter, and the flight went from Copenhagen to Singapore to Manila. The Airline does look after you. The service was perfect, very attentive and helpful. Surprisingly and the first time for me they have menu for the economy passenger. Seats and comfort is acceptable and the plains are in good condition. The entertainment selection was great, and on a 12 hour flight, lots to choose from. The lay-over in Singapore is amazing, I have never experienced such an incredible airport.","Fantastic flight","1" "2019-07-23T22:58:08-04:00","Desktop","5","review","Really comfortable flight, even though a full flight. The cabin crew were friendly and efficient. Very impressive care and attention to an elderly and frail passenger, provided with grace and smiles. Still enjoyed the warm towel on take off which is a nice touch that many air lines do not deliver anymore. The check in and boarding process was well organised and Singapore Airlines efficient. Would definitely fly with them again. Inflight entertainment provided a range of music, TV, Games and movie options.","Amazing flights both directions","2" "2019-07-23T18:01:20-04:00","Desktop","5","review","Booked premium economy. Since they changed the aircraft, was upgraded to business at no extra cost. Excellent service and comfortable seat.","Nice flight","1" "2019-07-23T17:32:01-04:00","Desktop","2","review","6 and a half hour flight with an app called silk air that gave you entertainment on your phone. The app didn't work till 3 hours into the flight and wasn't to bad considering the review I read. However the plane was not the best, seats looked dirty and leg room was very bad. However the flight attendants were very nice and did their very best. Gluten free food was palatable which isn't often found.","No entertainment on a 6.1/2 hour flight!and Gluten Free","1" "2019-07-23T13:47:20-04:00","Desktop","2","review","We ended up with Singapore on three long haul flights and this is a summary of those flights. We paid for Premium Economy seats and the only thing Premium about it was the leg room. Two of the planes were old and rattled all the time and on two sectors the flight tracking wasn't working so on a 12.5 hour flight, you had no idea where you were or how long it was to destination. There was no special service from the crew at all and the toilets were miles away in economy. The worst though was the food. It was appalling and some of it not edible. The ""tuna salad"" was a small scoop of tinned tuna on brown lettuce. It was staggeringly awful. The disappointing thing was that you pay for a premium service and Singapore did not deliver.","Disappointing Drop in Standards","1" "2019-07-23T13:33:22-04:00","Desktop","4","review","We found the flight experience overall very pleasant, however definitely recommend bringing your own food on board if you have a dietary requirement. Unfortunately our daughter was not a fan of the gluten free options provided and to make things worse, the main cabin was given gluten free ice cream for dessert and she was told that she could not have one - which made her pretty upset as her 'gluten free' dessert was some crappy canned fruit salad that went uneaten.","No problems - unless you have dietary requirements","1" "2019-07-23T10:18:32-04:00","Desktop","4","review","Service was excellent. Seats a little narrow but leg room good. Stewards were attentive and professional. Inflight entertainment was good.","Great service aboard Singapore Airlines","2" "2019-07-23T02:08:58-04:00","Desktop","5","review","Best of the best flights as this was a new aircraft A350 and for a couple traveling on the new Business Class seats was a welcome experience. We were actually able to talk to each other without me (smaller one of us) climbing on my knees to speak to my partner. The wall between us was lower than the old version of the plane and during the night we were able to sleep next to each other as if at home. Yes, we loved that. Service was excellent and food so so, but the comfort next to none. Amenities were clean at all times, thank you. Boarding always seamless with Singapore Airlines.","Long but Pleasant Flight","1" "2019-07-23T01:45:51-04:00","Mobile","5","review","I hadn't flown Singapore Airlines for a while, but I remembered the service on the flights being really good. Sure enough, my flight from Singapore to London had just that! The Air Stewards really tried their best to make everyone feel comfortable during the flight. It also really felt like they ENJOYED their job, because they were so smiley and willing help whenever you needed it. The movie selection was quite good, (I highly recommemd Bohemian Rhapsody) and the food was actually not bad for economy class plane food. Overall I had a great flight flying with Singapore Airlines.","Great service, as usual","1" "2019-07-23T00:22:11-04:00","Desktop","3","review","Our first experience flying this class with Singapore was booked as part of an Air NZ flight from Auckland to Amsterdam so we boarded this flight after first having traveled premium with Air NZ (which was far superior). We liked the Singapore premium check in service, as this was separate from economy so it was fast with no queues, and boarding the plane was also better as premium boarded separately from economy. After that, things were not so great. Seats were leather and looked really nice but width and leg room were almost no different from economy, toilets were shared with economy, and there was no separation from economy area either so the economy rows just continued after the last designated premium row, with economy seats sticking out into the aisle. We also found this same layout on Lufthansa and it was just weird.This also meant you were still sharing the same space as economy so got no respite from the usual noise, slow food service, toilet queues and other disruptions of economy. We were lucky and had bulkhead seats on the return flight so we had good leg room and could easily get out of the seats, but on the first flight we were in the second row and my husband could not get out of his seat without asking the person beside him to get up as there simply was not enough room between the seat rows. Air NZ is much roomier in both width and leg room, and in recline. Food was average, there was a menu to choose from. We have flown in economy for this same trip on several other occasions, and in our opinion for the extra cost of premium seats, we don't think it was worth it. Basically we paid extra for a faster check in and that is about it. Singapore is overall still one of our favorite airlines but they need to re-think their premium economy offering.","Premium Economy Singapore to Amsterdam - Not Value for Money.","1" "2019-07-23T00:15:25-04:00","Desktop","3","review","This flight departed from Singapore’s Changi Airport Terminal 3 at approximately 10.50pm. The flight was operated by one Singapore Airlines’ new Airbus A350s configured for regional operations (9V-SHE). Our previous flights between Singapore and Adelaide had been on SQ’s Airbus A330s and Boeing 777-200s. Unfortunately, despite the Airbus A350 operating this flight being almost brand new, the flight experience was not nearly as comfortable as it had been as it had previously been. This was no doubt a direct consequence of Singapore Airlines squeezing as many seats as possible into the new regional jet. Whereas, the Airbus A330 has in economy class only 2 seats between the window and the aisle, the A350 has 3 seats between the window and the aisle. As a result, the seats between the window and the aisle now feel particularly cramped. This effect is intensified when the passenger in front of you fully reclines their seat. Singapore Airlines has chosen to not provide the option of Premium Economy class on their regionally configured A350s. This has proven to be a serious mistake. There also appears to have been a reduction in service on the overnight flights between Singapore and Adelaide. Originally, a full dinner meal was served soon after take-off from Singapore. In recent years this was reduced to a supper snack meal after take-off. On this flight, no food of any sort was offered after take-off; instead only a small plastic glass of orange juice or water was offered. Shortly afterwards the cabin lights were switched off. The only food served was breakfast which was provided about 2 hours before landing in Adelaide. Until now, we had considered ourselves to be loyal Singapore Airlines passengers. Sadly, from now onwards, due to a marked reduction in the quality of Singapore Airlines’ services, we will not necessarily maintain our loyalty to Singapore Airlines.","Cramped, uncomfortable and lacking in service","1" "2019-07-22T23:33:40-04:00","Desktop","4","review","This flight was operated by one of the newest Airbus A380s in Singapore Airlines fleet. The flight departed London Heathrow’s Terminal 2 on time. Passengers in the Premium Economy cabin were served a glass of very nice champagne just after take-off. About an hour into the flight, lunch was served. Travelling in Premium Economy class we had availed ourselves of the “Book the Cook” service which is available to both Business Class and Premium Economy passengers. The lunch meals ordered were quite nice but the breakfast meals served towards the end of the flight were appalling and almost inedible. There was an extremely long break between the meal times. Consequently, in the middle of the night, when we became hungry, we selected chocolate bars and potato crisps from the casual snacks available in the galley. During the night, there were several rounds of glasses of orange juice or water offered by the cabin crew. At one stage, all of the passengers were offered a 600ml. bottle of water. Having travelled in other Premium Economy cabins on other types of Singapore Airlines aircraft, it has to be said that the Airbus A380 Premium Economy cabin is the best by far. The seats are comfortable and there is a feeling of spaciousness. Being located on the main deck, just behind the cockpit, the Premium Economy cabin is a long way away from the engines, making the cabin relatively quiet. Consequently, despite the long overnight 12 hour flight from London, we arrived in Singapore relatively fresh after a comfortable and relaxing flight.","A spacious, quiet aircraft","1" "2019-07-22T22:32:27-04:00","Desktop","5","review","Great Flight Im using this airline soon to go to Maldives, great service on time just really good the entertainment package is great.","Fantastic","2" "2019-07-22T22:07:40-04:00","Desktop","3","review","This flight between flight between Singapore and Copenhagen did not begin well. It was originally scheduled to depart from Changi Airport’s Terminal 3. About 2 hours prior to departure, the electronic departures board indicated a change of departure gate to a gate located in Terminal 1. Consequently, we had to make our way from Terminal 3 to Terminal 1 onboard the “skytrain”. The aircraft for this flight turned out to be one of Singapore Airlines’ older Boeing 777-300s (9V-SWF). These aircraft are due to be replaced on this route by Airbus A350s later this year. It will not be before time! Despite the fact that we were travelling in the retro-fitted Premium Economy cabin, the aircraft was certainly displaying the ravages of time. Our seats were between the window and the aisle at the rear of the Premium Economy cabin. This meant that we were over the wing adjacent to the starboard engine. Despite the fact that we were issued with Premium Economy noise cancelling headphones, the noise from the jet engine was almost over-powering and was prevalent throughout the almost 13 hour flight. We had availed ourselves of the “Book the Cook” service which is available to both Business Class and Premium Economy passengers. Unfortunately, the meals were nothing more than average in quality. As this flight departed Singapore at 11.50pm and arrived in Copenhagen at approximately 7.00am, there appeared to be an expectation that passengers would sleep most of the way. Consequently the lights were dimmed for most of the flight and services were limited to two meal services and the occasional rounds of water or orange juice offered overnight. Premium Economy certainly provided a less cramped experience on this flight when compared to the Economy cabin. However, the age of the aircraft and its noisy jet engines meant that it was still far from and enjoyable and relaxing flight!","A long, noisy flight","1" "2019-07-22T21:22:34-04:00","Desktop","5","review","Just arrived from Cape Town this morning. My Daughter had an upset tummy prior to the flight so we were careful with her food. The crew looked after her well and checked in frequently to see that she was ok. They made her clear noodles and bread, and some dry cereals and croissants at breakfast. Luckily she had a nice flight and her tummy was fine. We would just like to say thank you to the crew for their attentive service.","Caring service","2" "2019-07-22T21:14:22-04:00","Desktop","3","review","This was our first flight between Adelaide and Singapore onboard Singapore Airlines’ new Airbus A350 configured for regional operations. Our previous flights had been on SQ’s Airbus A330s and Boeing 777-200s. Singapore Airlines has chosen to not provide the option of Premium Economy class on their regionally configured A350s. This in my humble opinion is a grave error of judgement. Sadly, despite the Airbus A350 operating this flight being almost brand new, the flight experience was not nearly as good as it had previously been. This was a direct consequence of Singapore Airlines squeezing as many seats as possible into the new regional jet. Whereas, the Airbus A330 has in economy class only 2 seats between the window and the aisle, the A350 has 3 seats between the window and the aisle. The resultant effect is that seats between the window and the aisle now feel particularly cramped. This effect is amplified when the passenger in front of you fully reclines their seat. There also appears to have been a reduction in service on these regional flights. Our previous flights had included repeated service from the drinks trolley. This flight saw only one drinks service aside from those offered with the light meals provided. Until this flight experience, we had considered ourselves to be loyal Singapore Airlines customers. Unfortunately, from now on we will not hesitate to carefully consider what Singapore Airlines’ competitors have to offer!","Not as good as they once were","1" "2019-07-22T16:58:48-04:00","Desktop","5","review","We have flown with Singapore Airlines for many years which in itself is an acknowledgement of their excellent service. On this recent trip we flew five legs with the airline and in all cases their service was exemplary. The cabins are always well maintained, especially the toilets where staff regularly ensure that they are clean and well stocked. We had an issue at one airport where we needed to ensure that our luggage was leaving on the same flight as ourselves; Singapore Airline staff were quickly onto the task of confirming this and once they received confirmation they sought me out even though I had committed to calling into the Departure counter to check. The other great advantage of flying with Singapore Airlines is that we land in Singapore and make use of a stopover for a few days to get ourselves back into the time zone after travelling to Europe. Going through Changi Airport is always a pleasure rather than a chore. Highly recommended.","Excellent in every aspect.","1" "2019-07-22T16:28:18-04:00","Mobile","5","review","We were on a family trip to Bali. The flight was smooth and the service was good. Toilet was clean. Entertainment was up to date. Bassinet was clean. Food was good. Baby food provided from 4 mth bottled good to 8 mth bottled food. Plastic spoon and plastic cup was provided for feeding. Overall experience was good. ","Recommend","2" "2019-07-22T10:46:16-04:00","Mobile","4","review","Flight was only about 50% full so we could spread out a bit which improved comfort a lot. Very pleasant check in and bag drop. Flight boarded efficiently and timely. Flight taxi'd from the gate and then we sat in a long line of aircraft waiting to take off for nearly an hour. Not SQ's fault, probably poor traffic management by local ATC. Despite delay arrived Manchester only about 10 mins behind schedule. As usual with SA, cabin crew very courteous, accommodating and helpful. Good food and service. Nice modern aircraft (A350).","SQ051 from Houston to Manchester","1" "2019-07-22T10:02:52-04:00","Desktop","5","review","Brilliant staff and excellent food but why must you have the temperature so low that people shiver and that is with a fleece and blanket!","In general terms excellent","1" "2019-07-22T06:41:08-04:00","Desktop","5","review","This was a long flight but was definitely not noticed due to the level of comfort on board. The seats are extremely comfortable and recline just the right amount to get comfortable. The temperature in the cabin was maintained all the way through the flight so was very nice. The level of service from the cabin crew was second to none, nothing was too much for them and they were very attentive to all of their passengers. I loved the flight so much ive already booked up again to do the same next year....just need to save up now as I want to try the first class cabins!! Overall a very nice flight and ive already recommended them to several people","Amazing Flight, amazing Airline","1" "2019-07-22T05:03:49-04:00","Desktop","5","review","One of the best business class and first-class airlines in the world. It was my fourth time on SQ New Airbus A380 flight. They always keep their standards high, never once disappointed with the service.","Nice BC cabin, Friendly crews","1" "2019-07-22T04:35:55-04:00","Desktop","4","review","As always we had a great flight with Singapore airlines, must be top airline. Service and friendliness of staff could not be better. Looking forward to next time we fly to SE Asia as will be with this airline.","Another great flight with Singapore airlines","2" "2019-07-22T01:19:01-04:00","Desktop","2","review","Chose Singapore airlines because we were tired of Dubai, what a mistake! I agree with all aspects of the previous disappointed and would add that the food was really quite awful. The connecting flight Adelaide Singapore was excellent in all aspects.","Very disappointing","1" "2019-07-21T22:38:49-04:00","Desktop","5","review","Nothing to complain! Flight in time, service personal was top, plane was very clean, movies in German language!","Nothing to complain about!","2" "2019-07-21T22:31:51-04:00","Desktop","4","review","Great Airline to fly with to any destination. However, I find that being serve cold bun, that coms along with the meal, is not really appertizing. I believe many passengers would prefer having warm bun over cold bun. Other than that, the meal is quite good. The inflight entertainment movies should be updated more frequently with latest.","My Trip to Bangkok, Thailand on SIA","1" "2019-07-21T22:02:26-04:00","Desktop","5","review","Nothing to describe more. They are the best airlines on earth. Beside, they facilitate all passengers need to make sure they are enjoy the flight.","Excellence Airlines","2" "2019-07-21T21:04:33-04:00","Desktop","5","review","Flew from Frankfurt to Singapore then on to Sydney. Flight from Frankfurt to Singapore was delayed by 4 hours so we missed our connecting flight to Sydney. Singapore airlines put us up in a beautiful hotel in Singapore with all meals and transport to and from airport paid by Singapore airlines. Delays happen usually our of airlines control. A big thanks to Singapore airlines for making the delay enjoyable.","Singapore Airlines","2" "2019-07-21T21:03:43-04:00","Mobile","5","review","Can""t say enough about overall great experinece during singapore first class cabin. All flight attendant were so gracious The food service was unforgettable and the bed were comportable. Wish the flight were longer. Lol! ","Another exellent flight ","1" "2019-07-21T20:54:26-04:00","Mobile","5","review","From check in desk to lounge to the cabin, we were taken care of well. Dining experience in the lounge was good. There were only 4 seats in the first class cabin and only we were in the cabin so felt like private jet. Flight attendant were so very attentive in every ways. We were lucky to use two seats for sleeping and two seats for dining and enjoy the entertainment system. The dining option was great and enjoyed every single meal.","Overall the best inflight experience","1" "2019-07-21T18:45:23-04:00","Desktop","4","review","Great flight, seat is spacious, service is great. Able to charge your device on the go and more importantly, movie can be screen right when you are seated.","Great airline to fly","2" "2019-07-21T16:32:22-04:00","Desktop","4","review","I’ve travelled with Singapore airlines previously and it was great, with flight and service. Unfortunately this time their standard has dropped, not in service but quality of meals. You would think I’d be served with Singapore cuisine but instead served with Turkish food. Wasn’t good food. I was also slightly concerned with the landing as it was slightly rougher than normal considering weather conditions were ideal. I’m hoping it was a one off situation but overall it’s a good airline.","Slight let down","2" "2019-07-21T16:11:24-04:00","Desktop","4","review","We didn't pre-order our meals for our outbound flight from SFO to Singapore, and it was a big mistake. Literally everyone around us was served before us, and had finished their meals before we finally were served. By the time they got to us, the only entree they had left was a really terrible, bland tofu dish. We asked a couple of times why everyone else was getting served before us and they said ""We started serving from the front this time""...but people in front, behind and to the side of us were all served 20-30 minutes before we were so that didn't make sense. They did seem to have a list that they were checking as they handed out meals which is why we thought we should have ordered ahead. The flight attendants seemed annoyed with us for asking, it was hard to get their attention...the whole thing was weird. For an airline known for their service, it was pretty disappointing. On a 16+ hour flight mealtime is one of the highlights, watching everyone else eat while we twiddled our thumbs was a drag. On the flight back from Singapore to SFO, we pre-ordered our meals and then *we* were the ones served before other people. It's a strange system, not one I've ever experienced before. So the lesson learned is: Order your meals ahead on Singapore Airlines! Other than the meal service, the flights were fine. Premium Economy is definitely worth the extra money (we flew Economy on the way out and PE on the way back) for the legroom and the more comfortable seats. Flights were on time, on-board entertainment was great.","Don't forget to pre-order your meals!","2" "2019-07-21T16:09:24-04:00","Desktop","5","review","Singapore Airlines never fail to deliver. Had the flight times been more suitable and being Kiwis, we would have flown Air NZ, however, we booked through Air NZ as they code share with Singapore Air. The aircraft were modern, very clean and the service was impeccable. Our flights departed on time and when airborne, the service never stopped.","Excellence Expected and Delivered!!","1" "2019-07-21T12:40:40-04:00","Desktop","5","review","First time in singapore air premium economy and it was well worth the extra cost.from the very efficient check in to the friendly on board welcome to the comfort and extra seat room,to the entertainment options to the food and service.all a1","Premium economy comfort","1" "2019-07-21T10:38:27-04:00","Desktop","3","review","I watched the tv documentary on Singapore Airllines showing these amazing , ultimate experience suites.....I didn’t expect this on the Perth to Singapore leg as they only do Business Class. But from Singapore to London, I was expecting a lot more than the tired plane we flew in. The v old suite was beige, on beige. It looked shabby, unwelcoming, devoid of any amenities....The Book a Cook was a let down. I saw some of the in cabin meals going out and thought they looked more appetising. Thank goodness, the crew was outstanding . I managed to chat to the Chief Perser about my disappointment. He was v sad. He agreed that the website only shows the luxury suites, which makes passengers think it will be on all main legs out of Singapore. Reality is, there at v few new planes who have these suites. Marketing at it’s most misleading. I shall go back to Emirates where First Class means exactly that.","Used to be a great airline, sadly not trying v hard to regain their title","1" "2019-07-21T01:08:20-04:00","Desktop","1","review","I recently purchased flights from Melbourne to Koh Samui return. Singapore Airlines has taken the payment from my account twice. They tell me that they are holding it for pre-authorisation. So they take the flight money out on 12th July, then take the same amount again on 17th for pre-authorisation? This is ridiculous. Has anyone else ever experienced this before? By going overdrawn on that account, it has given me no end of problems, least of which was being left stranded at a petrol station with no way of paying for the fuel. Singapore Airlines response and concern has been almost non-existent. I've probably been using SA for 50% of my business flights recently. If there isn't a satisfactory outcome to this, I will insist that Singapore Airlines never be used again.","Double payment for flight","1" "2019-07-21T01:07:44-04:00","Desktop","3","review","Cabin temperature very cool indeed . No where near enough water offered . Quite average food . A long flight that was made longer by a distinct lack of customer care and attention .","Better trip but room for improvement","1" "2019-07-21T01:01:22-04:00","Desktop","3","review","In the departure lounge at Sydney it seems to us and other travellers that there was a problem . One of the younger attendants seemed to be suffering from OCD. She moved and adjusted the chrome posts and the tapes, time after time after time . Then minutes later you’ve guessed it she did it all again. She was very good at no eye contact at all. If Sydney caught this on CCTV it make a great “how not to reassure your passengers” Boarding staff at Sydney sorry nil points . We didn’t get a reply when we asked the guestion as to what was going on .","Departure lounge a scene from Benny Hill/ or Fawlty Towers","1" "2019-07-21T00:36:01-04:00","Desktop","3","review","The friendliness of the staff was totally overshadowed by such poor food and drink service. What is the story of walking cups of beer/wine/soft drink/water down the aisle? Flat beer/soft drink in plastic cups? Water was the only option. But the meals our family of five were served on the two legs were just terrible. Overcooked rice, tasteless pasta and dumplings were ... hard to describe. The number of trays mostly full returned was somewhat embarrassing for the really helpful staff. Not sure we will use this airline again.","Great people, terrible inedible food","1" "2019-07-21T00:10:49-04:00","Desktop","3","review","We deliberately booked with SA everytime we fly East. We do this because of the efficiency of the connecting flights from Singapore to Denpasar - no need to worry about luggage once it's dropped off at Heathrow, you will pick it up in Bali when you arrive. It's the ease we like! Service and staff are very efficient, and strict, although this can be done with a smile. Plenty of refreshments throughout. Good food options choices, but for vegans, the food is not great and we were disappointed. Standard tea and coffee that is offered on flight - there was no milk alternatives, so ended up not having any tea/coffee at all. It's a long flight with these basics. There is no App for mobile boarding pass usage. SA need to catch up with other airlines who use this. Even though we printed ours beforehand, we were still given additional boarding passes at the fast check in point so the process of quick check in can be quicker. And in Denpasar, there's not fast check in anyway, and boarding passes are still given even though we had them already. Website for pre-check ins - not a great experience. Feedback given to SA. Personal data could not be updated; this is important and should be easy to achieve. Accessing the seating on aircraft to book seats is not efficient either. Overall, digital improvements are needed compared to other airlines. We've flown SA 3 times, and will do so again. But we hope that we'll see improvements.","Loyal SA flyer, efficient overall but poor website.","1" "2019-07-20T23:28:08-04:00","Desktop","4","review","A newer Boeing on this trip . Better seating and decent service. But still not upto Quantas standards by a large way . Sadly dissapointed","Better experience on the to Sydney leg of our journey","1" "2019-07-20T23:00:47-04:00","Desktop","3","review","Very average service . The staff seemed to think they were doing you a favour by allowing us to fly with them. Not a lot else to say really .","Older planes showing their.age","1" "2019-07-20T20:03:58-04:00","Desktop","5","review","Flew Singapore to Manchester on Tuesday 7th May on Airbus A350-900 in premium economy class. This was an older plane and looked a bit tired, the control for using the screen did not work properly which made using the entertainment features hard as I was seated in front row and the screen was mounted on the bulk head, too far away to use the touch screen. Staff were attentive but the food was bland and most people just picked at it.","Singapore to Manchester","2" "2019-07-20T19:56:32-04:00","Desktop","4","review","Flew Brisbane to Singapore on Monday 6th May on Airbus A350-900 in economy class. The flight was good, we left on time and arrived on time in Singapore. The staff were attentive and meals just average.","Brisbane to Singapore","2" "2019-07-20T18:56:49-04:00","Desktop","2","review","Bad service, rude staff, unpleasant experience. 1. On boarding a gentleman requested the hostess for some water as he had to take some pills. The hostess reluctantly gave him a glass. He requested a bottle as he would have to first get his pills out from his purse. She refused! Guy could not take his pills till later in the flight when the hostess condescended to get him a bottle. my neighbour also asked for some water.......four times....finally got one 25 minutes into the flight. No drinks were served, instead the crew hurried with the dinner which was literally thrust onto each passenger. When asked why drinks were not being served they curtly informed they would serve AFTER DINNER. Never happened before. Bad bumpy flight perhaps the only inconvenience that cannot be blamed on the airline. Conclusion: Air India is superior in EVERY ASPECT OF IN FLIGHT EXPERIENCE....once they take off. The only problem with AI is that you cannot be sure when and if they will take off.","Sing..ularly BAD","2" "2019-07-20T15:56:21-04:00","Desktop","4","review","Had a great flight. Everything on time and the staff were very helpful. The plain was nice and clean & legroom good. Food was above average - I don’t really like Airline food but this was nice. Served with a choice of drinks plus beer or wine also. Will definitely use Singapore Airlines again.","Very nice flight","1" "2019-07-20T12:39:32-04:00","Desktop","1","review","Don't waste your money. The pitch is 2inches more than economy, the width of seat 1 inch wider. On the 777 your bathroom.is all.the way down the back. The 360 is closer. Other than that Singapore Airlines prem eco is VERY POOR and MEDIOCRE. Competition from Air NZ, Qantas, Cathay are far far ahead.","Don't bother with Singapore Airlines Premium Economy - it is oh so marginally better than std eco","1" "2019-07-20T12:00:49-04:00","Desktop","4","review","Living in the land down under presents significant challenges for those wishing to fly to the northern hemisphere. The check in 3 hours prior, 8.5 hours Sydney to Singapore (1 hour delay getting off the ground), 1.45 hours layover for refueling then another 13.5 hours plus 1.5 hours immigration and customs clearance and an hour to the hotel equals about 29 hours of travel time. However, Singapore Airlines is up there with the better providers and the journey was as about as comfortable as they could make it. Airbus A380 aircraft are probably one of the best 'Economy' flights for ride comfort and quietness. Flight staff are very good and the food is good and the service is efficient. The only complaint are those who insist on laying their seats back while you are still consuming a meal. It is unfortunate that many travellers fail the air craft etiquette test. ","A long flight","2" "2019-07-20T09:12:13-04:00","Desktop","5","review","Singapore to Jakarta is a busy sector. There are around 8 daily flights to Jakarta from Singapore by Singapore Airline starting from first flight departing at 6.20 am & last one at 9.55 pm. They are all direct flights & it takes less than two hours to reach there. If you have plans to travel by SQ then it is advisable to book in advance otherwise you will be on waiting list with little changes of getting a seat unless you are a frequent flyer with elite tier qualification. My ticket was confirmed on SQ 962 which departed at 4.25 pm on a Monday afternoon & reached Jakarta at 5.10 pm. The flight departs from terminal 2 of Changi airport & was on time. At the airport you have an option to do the self-checking in at several machines or get in a queue for manual assistance. Due to such multiple options the queue appears smaller everywhere. Same thing goes for immigration as well. They serve food during the journey but depending on where you are seated you may have to consume it within the shortest possible time. It is also better to opt for short film on Kris World.","Fully booked flights","9" "2019-07-20T03:17:12-04:00","Desktop","4","review","Overall positive experience where little things like hot towels, variety of decent meals, cleanliness of toilets, aircraft, etc matters especially on long haul flights. Great service by friendly staff. Was a bit disappointed when our 2 prebooked economy seats upstairs in the a380 was unexpected downgraded downstairs due to ‘change in aircraft’. The a380’s are starting to show their age especially with the seats, entertainment etc. Was quite pleased with the Old Chang Kee chicken curry puffs! Would definitely fly again with SIA but other airlines have lifted their game in terms of newer aircraft, price competitive, premium economy/business class options and service","Positive experience but can improve","1" "2019-07-20T03:02:08-04:00","Desktop","4","review","A clean well fitted aircraft with flight attendants who are eager to assist without being overpowering. I have flown them many times into Singapore and am happy to say the standards have not dropped. You can check-in on line to avoid any delays in Changi The food was adequate for such a short flight","Singapore to Medan flight","2" "2019-07-20T01:44:04-04:00","Desktop","5","review","The staff were lovely and helpful, the food was hot and good for airline food, liked that we had asian choice. Movie choice was great with lots of new releases, the 8 hr flight flew by (haha)","Flight singapore airlines","2" "2019-07-20T01:28:16-04:00","Desktop","5","review","Never had bad experience with this legend. always got great service. My flights to HongKong return all by Singapore Airlines. had lunch and dinner service. dessert was lovely , we got ice cream and yummm so good. and one more thing never missing , the alcohol complimentary which is i am wine lovers. Thank you so much for your great service and definetely will using this again for my another trip soon.","One of my fav Airlines","2" "2019-07-20T00:58:21-04:00","Desktop","4","review","Originally booked on Premium Economy but scored a last minute paid upgrade upon check-in to business class. I was even willing to pay a bit more to score a new suite upgrade, but sadly is full. Beginning at the lounge, perhaps is breakfast and also since it is not a lounge in Asia, hence, the food look and tasted very average or less than average. Fine with the usual western fare but items were mostly lukewarm or doesn't taste very fresh. Asian choice Nasi Lemak also look very sad with limited condiments. Plus point of the lounge is quite spacious and lots of daylight coming in. Perhaps lunch, afternoon and dinner food might be better. Boarding was speedy being is business class despite the entire upper deck of passengers in suites and business. Seated in 97A the last seat in business class was fine. This is my third time being on the new A380 business class. Food wise, have to say catering from Sydney seems not as impressive as from other routes. For many medium, long haul flights it seems satay is the starter but I never get it (haha). Instead gotten a typical Caesar salad but have to say the lettuce was very fresh. Because I was originally in Premium economy, and hence, had already book the cook: Seafood thermidor (the little unwanted brother of lobster thermidor), and have to say this will be the last time I will order this. As they already uploaded my PE BTC meal, and, also I did not want to waste food, nor did find anything particularly exciting from the menu, hence, I stick to my BTC. Just a little note that I find strange that the crew did not ask me if I wanted something from the main menu instead. Now I look back, should have taken the main menu mains. Service wise, was good but not wow. At the beginning, the lady crew serving me was very proper and kind of not very personal. Another male crew was slightly better with little more energy and personality. Would I paid for business class upgrade again? Definitely yes if the price is not too bad and available at check-in. Else, if advance booking, I doubt I will want to pay full price for it.","Good but not Wow, Not no Impressive Catering in/out from Sydney","1" "2019-07-19T20:42:08-04:00","Desktop","1","review","I'm so disappointed with a recent flight with Singapore Airlines. Travelling with my 12yr old and 9yr old. I noticed 2 days before we flew, they had sat my 12yr old on her own (paying full price airline ticket classed her as an adult). I rang them to inform them and they said they would sort it. I then turned up at Sydney and they told me don't worry, they will sort it in Singapore, when we arrived I notified the help desk straight away. They said, they couldn't do anything until we boarded...when we boarded they said we had to sit separately. I was stressed, my children were stressed. We fly a couple of times a year and go back to the UK every year. This is the worst experience with children to date.","Flying with children (age 12!)","3" "2019-07-19T20:41:42-04:00","Mobile","3","review","But not more, in general service onboard is not what i expected, Seats and Canon are ok but as Said One expect more, No free wifi and and you get THE feeling when Askling for a drink it is a burdon, next time i Will probably Travel with another airline","Ok","4" "2019-07-19T20:27:25-04:00","Mobile","5","review","We had a great experience flying with Singapore Airlines. This was the first trip we have taken with our 8 month old. The staff onboard all of our flights went above and beyond to make our trip as easy and as comfortable as possible.","Great experience flying with a baby ","1" "2019-07-19T19:02:20-04:00","Desktop","3","review","First time I have flown with Singapore for years actually.. The inflight staff were wonderful very attentive.. I class myself as an easy passenger nit always getting them to my seat.. The only thing is that unlike other lie flat beds you have to pull the seat manually to get the mattress down.. I couldn't do it but the staff came straight to help me.. On the next flight I actually didn't bother and just put the seat as low as it would go.. I am not a large person so was fine for me.. The food I love and you can order your food before you travel.. On the way back from the UK I was left for ages in a holding area because I needed assistance if it was a looong walk which apparently it was.. On my last leg to Brisbane the plane was sooo old a lot of the buttons didn't work or got stuck.. The poor flight crew were apologising and it held them up tremendously fixing stuff that wouldn't work.. I did complain for them really and I know others did as well.. The crew made my flight.. A word of warning.. ## I am a Kris Flyer member but for some reason it was not on my booking so I did not get my ff points.. I did ring them but they wanted information that I had not kept even though I checked in online they could not trace it.. I have booked again for Sept 2019 and would you believe it my ff number was still missing..! I was disappointed that I lost over 20000 points and would have again.. ##","Great inflight Staff","2" "2019-07-19T17:41:28-04:00","Desktop","5","review","Singapore airlines made our horrendously long flight (at least as much as they could) enjoyable with their wonderful, attentive service. Watched the latest movies, had wonderful meals and all in all a great flight.","Enjoyable Flight","2" "2019-07-19T14:19:32-04:00","Mobile","5","review","Took flight on 5 July on 9.30 timing. As usual the flight was punctual and seamless. The flight was pleasant and the service on board was good. The only slight feedback was the inflight entertainment movies was abit outdated otherwise all was fine.","SQ972","3" "2019-07-19T09:44:01-04:00","Mobile","5","review","Fantastic flight. Couldn't fault in any way. Looking forward to flight home (even though would like to stay longer).","Travel to Bali","2" "2019-07-19T01:42:11-04:00","Desktop","5","review","Had a great flight on this airline. Staff are exceptional, especially on the A380. We were upgraded to the exit seats. Would definitely fly Singapore Airlines again.","Great Service","1" "2019-07-19T01:15:25-04:00","Desktop","5","review","We were lucky enough to be able to fly business class from Adelaide to Singapore a direct flight of just less than 7 hours. Service food and drinks were all excellent and we could not have asked for more( in fact we probably ate more than we should have but couldn’t really refuse) We have found all of the Asian airlines we have flown with to be excellent and Singapore is up with the best","First flight for us with Singapore but won’t be our last","1" "2019-07-18T22:31:44-04:00","Desktop","4","review","We found the experience of flying with Singapore Airlines similar to staying in Singapore, all of the staff were very friendly and attentive and went just that little bit further to make sure the passengers were happy. The seats were comfortable and entertainment screens large. There was a good selection of entertainment, although less English content than on other airlines. My only real frustration was that there was no free wifi for Economy passengers as offered on other airlines.","Great Service","1" "2019-07-18T22:18:51-04:00","Desktop","1","review","I just spent over an hour on the phone after spending 25 minutes online, trying to redeem our Kris flyer points for the above journey. I was booking through Singapore airlines website but was not able to use my Kris flyer points for the flight because the last leg of the journey was with Lufthansa, even though this was done by Singapore airlines. The lady I spoke to told me I couldn't use my 31,000 points, I would have to use them later and there was no way I could make the booking and use the points. This went on for 45 minutes so I asked to speak to her supervisor , which took another 12 minutes of waiting and sounded remarkably like the same person. I asked if we could split the flights up so that we could use the points for the Singapore airlines flights, and then book our Lufthansa section separately. She eventually agreed to this and then pointed out that our 31,000 points were worth a little over $300 and there would be a separate surcharge for each booking as we doing them through the phone and that she couldn't guarantee my husband and I would be able to sit together. Think we will fly with Qatar!","Bad Singapore Airlines...Bad.","2" "2019-07-18T20:41:55-04:00","Desktop","5","review","We were booked by RACQ on this airline. Everything was fantastic from booking in to the inflight service and meals. The staff were very friendly and accommodating. Would highly recommend.","2019 Mediterranean cruise","1" "2019-07-18T18:03:27-04:00","Desktop","5","review","I had a quick trip to Germany for work and was only on the ground there for 3 nights. Door to door was 32 hours travelling and I was struggling with jet lag the whole time. I was boarding my flight on the last leg home from Singapore to Sydney and was delirious with tiredness when I was surprised with an upgrade to business class. Could not have got me to swap that flat bed seat for a million bucks! The food was next level and as always on Singapore, the service was fantastic.","Surprise Upgrade","2" "2019-07-18T17:35:30-04:00","Desktop","5","review","I have always enjoyed flying, and confess to being an absolute Aviation geek. Being an Aussie I am somewhat saddened that I cant call Qantas the best planes in the sky, tho in my opinion they are a very close second. Singapore has always had world class service and planes. Staff are super friendly and helpful and the planes are always clean and in good repair, as they should. Probably costs a little more for the privilege, but you do get more bang for your buck when it comes to in flight entertainment , meals and service.This flight did tick off one of my bucket list items, I had always wanted to fly in a A380. It was fantastic. Being as I have not flown with lots of airlines I still have an opportunity to discover even better companies. But at this stage Singapore get the nod from me,.","Out of this World","1" "2019-07-18T17:33:03-04:00","Desktop","3","review","Positive point: As my 80-year-old mum experiences pain in both legs(knees, hips), the staff allowed her to board the plane ahead of everyone, including 1st and business classes. During the flight, a steward (didn't get his name) was solicitous and told her to approach him should she need anything. He didn't treat her like a burden. We were seated on the RHS of the aircraft just a couple rows in front of the toilet. Also special thanks to the sweet young stewardess who led my old mum by hand out of the plane to the door. At Haneda, another sweet young lady took Mum in her wheelchair to the immigration counter for persons with special needs/priorities and even helped us book tickets on bus to Higashi-Shinjuku, as well as leading us all the way to the bus stop. The 1st most warm, polite and sweet Japanese service with genuine smiles! Negative point: Going to Tokyo, the Japanese meals were 'sold out'. The airline catering dept should look into providing more Japanese than international meals due to overwhelming popularity of Jap food. BTW, we encountered the same problem on SQ 633 returning to SG from Haneda.","attentive flight steward and stewardess for my elderly mother who was wheel-chaired to the gate at SG and at Haneda","1" "2019-07-18T17:30:13-04:00","Desktop","5","review","SQ is one of the best Airlines we use to travel every time we go overseas. Why?? The most important is always on time. Even though the price is a bit higher than most of the airlines, but we feel it’s worth it. I am also a member of Kris Flyer. The process of check in is very easy n comfortable. The plane, the food, the service are good. SQ is a very recommended airline.","The most Airline we used for traveling","2" "2019-07-18T17:12:07-04:00","Mobile","4","review","Have taken a few long haul international flights with Singapore Airlines, however this was my first experience in business class. The considerable additional seating space was superb compared to economy, particularly being able to lay flat whilst travelling through the night. I was able to get a substantial amount of sleep. The level of customer service was great, really felt like a VIP customer. I was sitting next to the window and appreciated the storage next to my arms, saved having to keep getting up and down for anything in the over head storage area. I loved the little storage nook at the bottom of the arm rest when the seat was folded flat, I could put my glasses safely in there when I was sleeping. The food choices were great, plus lots on offer to drink. Free wifi was also available, however with the movies etc on offer, I didn’t have the need to use it. Would definitely book business class for my next long haul international flight with Singapore Airlines.","Long Haul Flight in Comfort","2" "2019-07-18T09:36:40-04:00","Mobile","5","review","SQ are my first preference whenever I fly... and I fly a lot, never have any issues and can’t beat the service. I must admit though the A380’s are much more comfortable than the 777’s. Keep up the good work 🇦🇺🇦🇺🇦🇺🇦🇺","Awesome Airline","1" "2019-07-18T05:18:17-04:00","Mobile","5","review","Have just written a review for the Heathrow Singapore leg as I was not impressed . However to be fair this leg was excellent . Clean, modern everything worked . Only set back it left from Terminal one . No lounge to have a quick shower after the London flight. Part of why one flies business.","Excellent","2" "2019-07-18T05:13:03-04:00","Mobile","3","review","We were delayed boarding because the aircraft was 10 minutes late arriving . Fair enough . Then another 20 minutes delay . Got on the plane and waited another 30 minutes as we had missed our departure window. When I got on the plane where people put their feet was filled with sand . Revolting! It was really noisy . The staff were lovely and the food delicious . The water tap in the bathroom wouldn’t work properly . the whole plane seemed run Down and grubby . Such a pity as our other three flights on Singapore were excellent .","Unimpressed","3" "2019-07-18T04:45:09-04:00","Desktop","5","review","Fast check in, on time departure and great customer service. In flight service was good. Overall food was also good.","Very smooth and on tme","1" "2019-07-18T03:09:38-04:00","Desktop","5","review","Nice and comfortable seats via airbus A380, punctual arrival and departure. Clean toilet and service oriented cabin crew.","Singapore to Shanghai flight","1" "2019-07-18T02:49:15-04:00","Desktop","5","review","Flights on time and information to keep us up to date with late arrival. It was an overnight flight but the young children were made welcome and comfortable. The crew were kind and friendly and while an overnight economy flight is not ideal it was made as easy as possible. Thank you crew.","Flying with young grandchildren","1" "2019-07-17T22:58:05-04:00","Desktop","5","review","wow, for an economy seat this was the best service we have ever had. From the moment one sits down and offered a refreshing towel to landing, nothing was too much trouble. Well done, a pity you don't fly to more destinations from teh UK.","Excellent service","2" "2019-07-17T22:52:36-04:00","Mobile","5","review","One of the best airlines to fly with, Singapore Airlines did not disappoint this time too. Right from the check in to landing the entire experience was flawless. Though the flight was delayed by more than an hour due to congestion at Mumbai airport the crew informed us continually and tried to minimize the discomfort at the delay. The crew were fantastic in their attitude and service levels and did more than expected to make our journey memorable. The inflight food was good, but the NV Hindu meal could have been better, not to to say it was bad but compared to the Seafood meal it lacked a certain something, but this is only a minor quibble. The inflight entertainment is also pretty extensive and user interface friendly and easy to use. Other airlines would definitely have to up their game to compete with Singapore Airlines. Thank you Singapore Airlines, you truly are representative of your truly fascinating country.","Flight","1" "2019-07-17T21:07:50-04:00","Desktop","5","review","Always efficient, friendly and as comfortable as economy can be. is there any solution to. People having their seat fully reclined from take off - this was the only uncomfortable part of the journey being squashed by the traveller in front. For most of the trip to Singapore.","Singapore Air","1" "2019-07-17T16:41:32-04:00","Desktop","5","review","SQ 38 on 9th July 2019 Great long haul flight. The crew were fantastic. So welcoming and professional. They are always ready to serve and constantly looking out for our needs. Indeed best airline. The flight was smooth despite some bumpy times but the seats were so comfortable that you can just sleep over the turbulence. Put down the back rest and sleep with the bed. The biz class is so spacious. Well done Singapore Airlines.. and thank you. Looking forward to our return flight.","SQ38 Great Experience","1" "2019-07-17T16:26:16-04:00","Mobile","5","review","Very professional service, great big and comfortable aircraft. Staff even surprised our daughter with a birthday cake. Very special. Will fly with them again whenever we can. ","Great service","2" "2019-07-17T14:31:37-04:00","Desktop","5","review","We bought the extra legroom seats in economy and had such a comfortable flight. We almost upgraded to business but honestly, I'm so glad we didn't because it looked like we had more room with the extra legroom seats compared to the standard business class seats. The movies and music choices available were good and pretty updated. The food was good and flight staff was friendly and helpful. I think our transfer were very smooth.","Organized and comfortable","1" "2019-07-17T08:09:22-04:00","Mobile","1","review","They are now just a budget airline. In summary it’s no better than a budget airline so save your money. They are very disappointing. Our issues with flights -Online checkin didn’t work -They overbooked the flight so we had no seats -They offered us 600eu compensation as per eu law - we accepted the offer. -The compensation offer was then taken away from us - they told us it was our fault for not checking in early (even though we couldn’t because they overbooked the flight) -They then separated our party and put us all in the worst seats possible throughout the plane (in between large people, no aisle or window) for no reason( each one of us were sitting next to lone travellers) -food was inedible Changi airport was very nice and that’s where we recharged and ate. Will never fly with Singapore air again. ","Has become a budget airline","2" "2019-07-17T07:54:14-04:00","Mobile","4","review","We had a good flight from Sydney, service and staff were good and attentive. Had a bit of turbulence, but the flight gets over this because of its size, overall a smooth flight, would recommend a front and an aisle seat, especially if its an eight hours flight. ","SQ 222 a Good smooth flight ","3" "2019-07-17T03:41:41-04:00","Desktop","5","review","Exceptional attention from cabin crew. The Flight was not full so the extra row of seats made comfort 'squeezy'.","Bangkok to Adelaide - June 2019","1" "2019-07-16T22:23:56-04:00","Desktop","4","review","What a surprise - a brand new plane. Seat was so comfortable, Entertainment good. Food was excellent with wine. Flight not full, service very good. Keep up the good work Singapore Airlines!!","Return flight from Bangkok 16th July 2019","2" "2019-07-16T22:23:26-04:00","Mobile","5","review","Friendly and helpful cabin crew. Looked after our every need especially my young granddaughters travelling for the first time. Highly recommend Singapore Airlines to anyone flying overseas from Adelaide","Excellent service ","2" "2019-07-16T22:19:58-04:00","Desktop","4","review","Full flight. Many business travellers plus holiday makers like us. Flight attendants very professional. Brunch served was average. Short and comfortable flight","Khao Yai and Bangkok 2019","2" "2019-07-16T20:47:55-04:00","Desktop","5","review","A group of three ladies for a 50th birthday celebration enjoyed a very smooth flight to Singapore and received exceptional customer service from the airline attendants. They just couldn't do enough for us and went that extra mile to look after us. The food was some of the best I've had on an international flight and combined with a very streamlined check in service it was fantastic! I was so impressed that my husband and I are now flying with Singapore in August for our trip to UK!","Best Flight!!","1" "2019-07-16T17:37:51-04:00","Desktop","5","review","top airlines in the world i am very very satisfied, legroom was comfortable, in-flight entertaiment with touch screen model","Trip to Osaka","1" "2019-07-16T15:17:14-04:00","Mobile","5","review","Best Airline Service! Friendly and Helpful Flight Attendants! Meals are always superb! Of course, never miss out the inflight movies! ","Comfortable Pleasant Short Flight","1" "2019-07-16T11:54:41-04:00","Desktop","4","review","Flight was good arrive ahead of time. Cabin crew staff was helpful with putting hand luggage in the overhead storage. Had a nice inflight meal.Good selection of movies to pass the time","Comfortable flight good service","2" "2019-07-16T10:18:47-04:00","Desktop","5","review","I was coughing quite a bit on board flight from Beijing to SG as I had been caught in the rain in Beijing the night before the flight. Without me asking, the leading stewardess came to offer me some lozenges to sooth the throat after knowing I had a throat issue. Prompt and apt action, thoughtful and caring.","Thoughtful Air Crew Service from Singapore Airlines","1" "2019-07-16T09:04:54-04:00","Mobile","3","review","The flights were smooth to and fro The floods were nice and service good with clean environment On the way from Singapore to Perth I was given a wheelchair but got left stranded halfway I had to walk to immigration and was Upset and disappointed","Singapore airlines","1" "2019-07-16T06:00:53-04:00","Desktop","4","review","Good flight overall, cabin crew as always very attentive. Airline food nothing to write home about & they ran out of one main before reaching us and why oh why can airlines not make a decent cup of coffee? Hot towels appreciated. Being 6' tall I think that the leg space is slightly less on Singapore Airlines than on Qatar!","Long Haul","1" "2019-07-16T05:40:07-04:00","Desktop","1","review","Our connecting flight was late {no fault of SIA}. The boarding process was smooth and easy. Flight attendants were very helpful and patient, even when some passengers were quite rude. If you are prepared to pay a ridiculous price then you would expect to have an incredible experience. I am a firm believer that you get what you pay for , but in this case I believe that we paid a premium price for basic service. Friends paid a 1/4 of what we did and had a similar experience on a budget airline. TBH our meals were better on a budget airline from HK to Phuket, We only booked Singapore as we were thinking we could have a sleep and be refreshed as we were heading straight to work. We were so exhausted from the noise from the gallery, people climbing over our seat, and even at one stage I had people standing on my feet to see out of a window that we didn't go to work. Frankly the food was inedible. If this this was a budget airline I wouldn't even be leaving a review.","MMMM stumped.","1" "2019-07-16T01:18:11-04:00","Desktop","1","review","I caved in and decided to give this airline another chance on one of their new airplanes as the last trip I took with them on their old Airbus 380 was HORRIBLE. First, after travelling for more than 30 hours from the other side of the globe - I arrived at Changi and had to go to the transfer desk to get a new Singapore Airlines boarding pass as my connecting airline was unable to generate one for me. Being Business Class I was expecting the kind of service level that I pay DEARLY for - that is at a minimum professional and attentive. Silly me for having such high expectations. Staff at the Singapore Airlines transfer desk were disinterested, dismissive and downright rude. I went to two different staff members - the first was making a great effort to even stay awake yet alone be responsive to my questions - the second staff member was slightly more alert but barely attentive. FINALLY I got my new boarding pass after much humming and hawing. Then when I asked what direction my gate was - the staff member pointed only (and in the wrong direction by the way) and that was the extent of Singapore AIrlines 'help.' Unbelievable. After wandering around for 1/2 an hour in search of my gate, in what was obviously a deserted part of the airport, I finally walked back to where the transfer desk was, walked past it, and found a SIngapore Airlines Lounge. Food in the Lounge - the remnants of food anyway - was cold, dry and old - at about 6:00pm in the evening. There were mouse size scraps on the cheese board. Sandwiches were so old and dry as to be inedible. At least the drink machines worked and I could get a drink. Otherwise the lounge was very nice and well-kept and clean with good seating. Like everything else about Singapore Airlines - everything looks good ON THE SURFACE. Now to the boarding process. After passing the boarding gate security, there was a check-in desk where staff did not even look up to greet passengers. There was absolutley NO STAFF to even show you where to enter the jetway to get on the plane. I just followed people who looked like they knew where they were going. I did wind up on the right plane. The plane was new and LOOKED nice, but it was horribly uncomfortable with the worst seats I have ever experienced in Business Class. For some reason the seats were designed with a king of partial wall between the seat and window. I am fairly tall and the position of this 'wall' was such that it dug into my arm and side. Only after I balled up my blanket and pillow and stuffed it around the 'wall' - could get a bit of relief. The hardness of the seat and the awkward position of the footrest when the seat was in extended position still made it impossiblely uncomfortable. Luckily the flight was under 3 hours. My dinner of lobster thermador was pre-ordered, rubbery and bland. The rolls were rock hard and inedible - perhaps left over from a previous flight - and getting a drink was a chore. All in all - today's Singapore Airlines is a GHOST of what the Singapore experience used to be 10 years ago - and if I could give less than a star I would.","STILL mystified as to how this airline gets a 5 star rating...","3" "2019-07-16T00:47:46-04:00","Desktop","4","review","Recently I had reviewed an overnight flight on SQ288 from Canberra to Singapore accompanied by my wife to escape the below zero mornings in Canberra during winter . Canberra , the capital of Australia , is at an average altitude of 650 metres and is surrounded by the mountains that lead up to the Australian Alps , where our snowfields are . We will have snow once or twice a year on our front lawn which lasts for 6-12 hours . Our four year old male Labrador who weighs 48 kilos , all muscle , thinks the cold is lovely as one of his grandfathers was imported from Finland for breeding . I crack the ice with my knuckles on his water bowl in the morning . Anyway , the return leg of SQ 288 from Singapore to Canberra, with a stop of just over one hour in Sydney brought us back to minus one degree in Canberra . SQ 288 departs Singapore at 10.30 am , arrives in Sydney at just after 8 pm , although enormous tail winds brought us in at 7.40 pm , to wait for a 9.30 pm departure to Canberra, arriving at 10.20 pm . It then heads back direct to Singapore at 11.15 pm arriving at 5.15 am Singapore time . All previously mentioned times were local at their ports . All passengers from Singapore are off loaded at Sydney , with those finishing at Sydney leaving and going out through the usual channels . Those going on to Canberra are diverted into a separate channel to re-enter the normal concourses , except that you must go through another luggage check inspection by Australian staff before you are released to await the flight to Canberra . Just what you want after getting up about 5 am , going to Changi airport and then catching SQ 288 for a 10.30 am takeoff for the 8 hour flight to Sydney . This flight appears to often take off from B 9 in Terminal 3 so we were pre warned that it was a longggg walk from the SQ lounge or the main shop areas . Be warned . Regarding the shops, be aware that Singapore is anti smoking , with penalties for dropped butts and a recent law that corrals the Orchard/Scott’s Roads vicinities into dedicated smoking areas . These areas are in the open , with no shade nor cover , marked by painted lines . Enough said . I am not sure if it is enforced all over the island . I have never smoked but I pity my poor wife . On the subject of nicotine be very aware that Singapore does not appear to allow the sales of some nicotine-containing medications to replace actual cigarette use from pharmacies . My wife , a mild smoker , more nervous , carries an aerosol nicotine-containing spray Nicorette spray . You spray it under your tongue . As my wife was running out of her supply after three weeks away we visited a local pharmacy where the pharmacist told us that the spray was not available in Singapore, but they could offer the same name in a lozenge to suck or a patch to wear . My wife has tried both of those and the patch brings up bloody wheals on her skin whilst the oral dose causes gastric irritation . She would usually use the oral spray on long haul planes, but had run out on her second last day . Fortunately, during the transit time in Sydney I was able to rush to a pharmacy near the boarding gate and buy one for her . Back at Changi airport , it does have dedicated areas where , open to the air , smokers can satisfy their craving. Two things to remember . My wife had used all her cigarettes at the place that we were staying at and thought that she could buy a small packet at the airport duty free to get her blood levels up before the flight . Tricky , as the major retailer who owns the shops will only sell a minimum of three packs of 20 you have a problem . Australia only allows one lot of 25 back in duty free . Begrudgingly I bought the three packs , my wife went into the smoking lockup and got her blood levels up , and then kept the open pack and gave away the other two packs to the smoker who seemed to be the only one in the crowd who had a lighter . Do you know that it seems impossible to buy a light or matches inside Changi . No shop seemed to have them , we tried . Anyway , overall Singapore has the cheapest and best taxis in the world , each driver is helpful and eager to practise his English , they all have meters and think you are crazy if you tip , not a Singaporean practice , jewellery shops seem happy to discount certified Jade by 80 percent , and it is hot and humid . Maccas are spotless and more tasty than those in other countries . Alcohol and car prices are ridiculous but saw more Mercedes , McLarens and Lamborghinis than in fashionable Sydney suburbs . The flight , comfortable , food ok and the drinks ok on daytime flights . My steak was very palatable but cutting it was like trying to cut up a rubber eraser. Staff always pleasant, my wife , a movie buff , was not impressed by the choice . Typical huge SQ Business seats but I still cannot work out the controls after many flights . One major annoyance with the food table . Because of the layout of the Business seat the table rises from an angled side wall and will not swing around in front of you , so that you have to eat at 45 degrees . If I had short arms it would be fine but I am tall so have long arms and have to eat with my elbows up around my ears . I just wish Qantas would fly out of Canberra internationally with big planes , rather than out of Sydney or Melbourne","The return leg of a previously reviewed flight with SQ","1" "2019-07-15T16:01:52-04:00","Desktop","5","review","Have flown with Singapore before and they just always get it right. This was flight 3 of 4 on this trip, all 4 were booked with Singapore and all were excellent. Staff are always friendly and courteous and service is always excellent. They must be one of the best. My wife needed special assistance and it was there waiting everytime. Recommended!","Always Good!","1" "2019-07-15T07:08:35-04:00","Desktop","1","review","Unbelievable right? Not one, but TWO perfectly ok check-in bags of about 6 months old had their wheels cracked upon pickup from the conveyor belt on arrival! Not that the bags were heavy: 13 and 18kg each, way below luggage entitlement. Obviously no duty of care! Imagine the inconvenience to us in having to the file the damage report n buy replacement bags on our already limited holiday time. They sure know how to spoil your fun!","How does SQ explain how they can damage two check-in bags on the same flight?!?!","2" "2019-07-15T06:39:30-04:00","Desktop","5","review","I feel much more comfortable travelling with Singapore Airlines especially because of the Cabin Crew being so competent, welcoming and helpful. Ground Crew are also excellent but one spends much more time in the air and there is where it is more important.","CONSISTENTLY EXCELLENT SERVICE ON THE GROUND AND IN THE AIR","2" "2019-07-15T01:19:34-04:00","Mobile","3","review","The service provided by Singapore Airlines is very inconsistent. I had an exceptional flight from Melbourne to Singapore on the previous day where crew were proactive and helpful, present in the cabin without being intrusive and service delivered with a smile, despite departure being delayed by an hour due to bad weather. However, flying from Singapore to London Heathrow on Tuesday 4th June 2019 was a very different story. The crew were, with one exception surly and sour faced. The crew carried it the first meal service shortly after takeoff and it was carried out so quickly that it became apparent that the crew were more interested in maximising their own break time. The second meal, promoted as pre arrival, was served half way through the fourteen hour flight- not really what I’d call pre-arrival. Definitely had the feel of providing service to suit the crew needs above the passengers needs. If you have the misfortune of sitting in seat 31C (Premium Economy) on the old A380 seating configuration, get ready to be flicked by the galley curtain every time a crew member enters or leaves that particular galley. ","Could do better","2" "2019-07-14T20:35:51-04:00","Desktop","5","review","Once again I was stunned by the friendliness of the crew, the quality of food and drinks and the legroom on this fully packed overnight flight to Frankfurt. The new A350 offers a little narrower seats but legroom is enough for sleeping. If you cannot afford business which might cost you three or four times the premium promo price take this option .","Excellent premium economy flight, no need for business with small budget","1" "2019-07-14T17:57:40-04:00","Desktop","5","review","This was absolutely the most wonderful flight experience we've ever had: We were treated to hot towels at the beginning and end of the flight, we were served delicious meals and snacks, and the flight attendants were extremely attentive and friendly. This airline exhibited a level of customer service that is lacking in most other airlines, and it was done for an airfare that was quite reasonable. We would definitely fly Singapore Airlines again, and would highly recommend it.","The Best Flight Experience We've Ever Had!","2" "2019-07-14T17:29:03-04:00","Desktop","3","review","I picked Singapore Airlines over others because of its top airline reputation but found out that it's all hype and exaggeration. Although the inflight service was good, the plane was so old that the seats and fabric were discolored and frayed, cabin looked tired and the video equipment did not work in half of the seats in my row and the row next to me (the attendant had to hand out about four S$75 compendation vouchers). The beer they served was a mere 4 oz (much less than a regular 12 oz can) in a small plastic cup so I had to sipped it slowly like fine wine. When I asked for the whole can, the attendant was puzzled and brought me another 4 oz teeny weeny cup. I have flown on worst airlines like Indian airlines, etc and did not get any voucher compensation but Singapore Air is supposed to be No. 1.","Old plane with bad video equipment and beverage","1" "2019-07-14T17:23:22-04:00","Mobile","5","review","By far the best airline I’ve flown with internationally. Cabin crew had great service. They were accommodating and friendly. Another feature I liked was the food. You could “Book the Cook” ahead of your scheduled flight and there were a lot more choices compared to the “Inflight Menu”. I would highly recommend this feature especially when you’re a foodie. Also, since baggage was priority, you literally didn’t have to wait at the conveyor belt. Once I got to the belt, my baggage was already there. 5 stars for that. In other airlines, I would have to wait a while. All in all, I would definitely recommend Singapore Airlines.","Wonderful experience","1" "2019-07-14T16:55:48-04:00","Desktop","4","review","From the time I walked onto the plane, the seat was comfortable. Service was adequate, with good quality food. Friendly staff.","A comfortable journey.","1" "2019-07-14T11:29:51-04:00","Mobile","3","review","Average comfort in terms of seating and I didn't particularly like the ear buds they handed out to listen to the in flight entertainment. There were 2 dinner options: The braised chicken in mustard sauce or the stir fry pork in black pepper sauce. My wife & I both wanted the chicken & were told to wait. Only when most of the passengers were almost done their meals did the flight crew return to tell us there was no more chicken meals. They were apologetic at least. ","Airport is much better than the airline","1" "2019-07-14T10:51:47-04:00","Desktop","3","review","As always I was given my “special meal” first and I very much enjoyed the bread roll. When my husbands meal arrived my heart sank. By mistake the hostess had given me a wheat roll rather than a gluten-free one. I spent the next five hours anxiously waiting to see the reaction. It came and it wasn’t pleasant. In fact I would say that this was the worst flight I have ever taken. The staff were very concerned and kept checking us. I realise that this was a mistake and got on with it as best I could. However, this could have terrible consequences and it was lucky for me that I didn’t need hospitalisation. The gluten free food on Singapore airlines was miserable. The same dish over and over again. The gluten free rolls were inedible. I can not understand how it isn’t possible for those with Coeliacs Disease to be able to choose a meal before the flight [like everyone else. My husband is always served lovely tasty curries and I am given chicken is a tomato sauce for lunch and dinner - for this and a consecutive flight (ie four times in a row). I am hungry. None of the snacks are gluten-free and now with tighter restrictions on hand luggage it is hard for me to take on enough food to last me 24 hours. Singapore airlines need to urgently revisit the catering for those with special dietary needs.","Hostess mistake leads to unpleasant flight","1" "2019-07-14T10:46:08-04:00","Mobile","4","review","A very professional company with very well trained staff.... they were very helpful with nothing too much trouble. My Gluten Free meals were served promptly but I found the breakfast menu slightly tasteless! We were also disappointed that the extra cost of having the exit row seats does not have a facility for storing personal belongings.... other than that ... first class service!","Great service..","1" "2019-07-14T09:17:45-04:00","Mobile","5","review","An early flight from Sydney started in the lounge managed to sleep most of the first leg excellent lounge in Singapore quiet second leg good food, good service, nice beds smallest of downsides was the movie selection but that is because I travel alot so I have seen most. ","Excellent service","158" "2019-07-14T07:12:36-04:00","Mobile","4","review","The business class seats are some of the widest I have experienced. Very comfortable flat flat with a slight negative comment on the funny angle one needs to place it’s legs. Great entertainment system. I fly Air France often, the seats are much narrower. However my expectations for the food on SQ quickly had to be tamed... little flavours. Below average carrot cake. Needless to comment in the cake. Overall great experience. The A350 900 is a stunning aircraft. Quietest I have been in on. Better than 787.","Great seats and service, below expectations for food","2" "2019-07-14T06:48:13-04:00","Mobile","2","review","We got on the plane at 2am, and rather than dim the lights and let everyone try to get some sleep, they decide to serve dinner, a 2.5 hour process. Who needs dinner at 2am, all I wanted to do was sleep. My empty tray also stayed with me for around an hour. The premium economy window seat is about 30cm away from the edge of the seat, meaning you cannot rest against the wall, usually the main benefit of a window seat. Wasn't impressed at all","Poor seat layout and poor dinner service","1" "2019-07-14T04:27:15-04:00","Mobile","5","review","Always fly sinapore airways we left perth no delays ever always fly threw night less stop over and arrive morning food good great movies get front seats or back rows and great service booked for xmas there ajoining flights are just as good they give you newspapers to read and food on even there 2hour flights been to hong kong ,cambodia chaing mai bangkok vietnam all with singapore airlines the best ","Couples","2" "2019-07-14T03:44:41-04:00","Desktop","4","review","Singapore Airlines offer an excellent service - from initial booking, confirmation emails, reminders to check in online (48 hours in advance) and actual online check in, to arriving at the airport, bag drop and actual time on the plane, everything says ""service"". Staff were friendly and attentive and helpful. I did, however, find the food not as good as I have experienced on earlier flights. Bread rolls were not very fresh and some of the meals were very bland. Despite this, I would certainly use Singapore Airlines again.","Easy flying","1" "2019-07-14T01:39:03-04:00","Desktop","3","review","PER-SIN on SQ226 and SIN-PER on SQ215 : Overall average flights - average food, drinks and service. Not a fan of the new design modular seats on both flights which feel rather cramped. Cabin staff on both flights mostly courteous but aloof (as usual). They should take a lesson from Qatar Biz cabin staff - efficient, friendly and warm. Biz lounge at Perth airport is very small with limited facilities (eg 1 male & 1 female toilet) , small selection of food and drinks. Changi BIZ lounge is bigger but busier. Food on offer is not fantastic. Champagne and wines are better than those in Perth.","Not great !","1" "2019-07-13T23:49:25-04:00","Desktop","4","review","Half way into the evening flight to Haneda, casually chatted with one of the Japanese crew about sake recommendations in Tokyo. She returned shortly later with a hand written list of premium sake brands, where to get them as well as Tokyo restaurant recommendations! What a delightful service experience, thank you Masako-san!","wonderful inflight experience!","1" "2019-07-13T23:10:25-04:00","Desktop","5","review","Have travelled business class before but have to say the seats on Singapore Airlines are extremely comfortable. Wider than others and the flat bed was great. Only downside would be you feet are on an angle in a little space rather than forward. Food was very good and staff were exemplary.","Business class the only way to go","1" "2019-07-13T22:35:27-04:00","Desktop","5","review","first flew with singapore airlines and immediately fell in love. good aircraft and amazing cabin crew service. I got a special assistant because I flew myself carrying 1 baby aged 6 months and 1 child aged 4 years. it was amazing for me to feel service in the air that I had never received before. every time the cabin crew came to ask if everything was okay or maybe there was something I needed. they were really smart, friendly and beautiful so my son wanted to be like a cabin crew singapore airlines. ask for the same clothes and ask to be dressed like they even just want to ride singapore airlines. That's because when the plane was going to land in Singapore, my two children cried. while I was carrying a baby, there was a cabin crew coming to calm down my daughter with earplugs. then came the cabin of another crew carrying candy and feeding my child. then came the cabin crew again carrying cookies. and finally there was another cabin crew carrying some pillows and putting them on my child's back. I can't remember all of their names but what is clear is that they are very extraordinary. thanks singapore girls for that amazing service😍😍😍😍","service in the air is very perfect","2" "2019-07-13T22:14:12-04:00","Desktop","4","review","The flight crew were professional and friendly in setting up the bassinet and even assisting to keep and re-heat the meal for my infant when my infant was asleep during the initial meal-service.","Friendly flight crew","1" "2019-07-13T20:41:28-04:00","Desktop","5","review","Singapore has one of the most attentive air crew in the business. you never have to request as they are they as you need anthing.","as i travel a lot, this trip i will be out of country for 5 weeks on differnt air lines Singapore always deliver.","1" "2019-07-13T20:27:29-04:00","Desktop","5","review","We found the crew staff to be very friendly and obliging. The plane it self was comfortable, well as comfortable as you can get in economy class flying long distance. The food was nice all though it would have been good if you could pre-order your meals online like QANTAS offer because they would run out of the more popular meals. Also it would have helped me feed my fussy eater of a son.","Excellent airline!","2" "2019-07-13T20:19:21-04:00","Desktop","5","review","You can still do this via flight center with stopover for much less than even a premium economy upgrade. I much prefer to spend my $ on a stop over than the airfare. Really nice to jump in a pool rather than back on a plane after your 1st flight.","Daytime flying to UK with stopover","1" "2019-07-13T20:08:46-04:00","Mobile","4","review","We boarded the aircraft and was welcomed with warmth smile. Seats were comfortable with sufficient leg space. The 5 hour journey seemed short with very good inflight entertainment. Food served was good and the crew were all friendly except for one stewardess who had an unfriendly face, didn’t smile. Most importantly we had a safe flight and had never doubted taking our home brand anytime.","Pleasant flight","4" "2019-07-13T19:32:57-04:00","Desktop","5","review","As a regular traveller to Bali and wider Indonesia I have become well accustomed to the Low Cost (read tight arse airways) offering. I wear cheap air flights like a badge of honour and frankly would sit on a milk crate from Perth at the right price. When it came to visiting Sri Lanka however I was looking for a higher level of comfort and service. 8 plus hours airtime and stopover for connection made comfort a priority. What a fantastic experience we had. The aircraft was a cut above anything the Low Cost carriers provide. Cleanliness, comfort and smell were all fantastic. Plus add the constant flow of service and hospitality, we were really well treated. My travelling partner was intrigued by the entertainment system and the wide range of content for viewing and listening. At 67 years old he wasn’t interested in the games console. On the return trip in particular we enjoyed one of the new wide body airliners that was just amazing. Comfort and quiet were the hallmarks of this experience. There were plenty of spare seats and very soon after take off a cabin steward invited me to the row behind to give our crowded 3 row more room. As a broad shouldered rugby player, this gesture was warmly received by me and those travelling next to me. Again the hospitality and service flowed throughout. In closing what a great ride. It’s not often that the flight itself is ever much of a trip highlight. On this occasion just like the Test Match victory over Sri Lanka, it certainly was.","A Standard Above","1" "2019-07-13T19:26:57-04:00","Mobile","5","review","We decided to break from our usual domestic carrier to try Singapore air for our 16 hour flight and were not disappointed. The reviewer were accurate about the cleanliness and impeccable service of the airline. The seats were also way more comfortable than those on American airline carriers flying abroad. We would definitely fly them again.","Great airline","1" "2019-07-13T17:28:56-04:00","Desktop","4","review","We found the service from Sydney to Singapore and from Singapore to Sydney appalling, our meal which we had ordered from the ""chef"" which was the lobster neither of us could eat, the other two journeys from Singapore to London and London to Singapore were very good. We were very disappointed on those two flights. ","Business class in Singapore airlines","1" "2019-07-13T17:28:10-04:00","Desktop","3","review","Having flown SQ business class several times over the last few years, I regret to say that overall it is deteriorating. The 777s are the worse and should be avoided, where possible. You used ti aways be escorted to your seat and on my last flight it was just pointed out to me. The quantity and quality of the food and service has declined in business class and yet the cost of the ticket has risen each year. Food is now served from the same type of trollies as in economy class whereas once it was served individually from the galley. True some crews are far better than others but everything still seems rushed not mater which crew it is. The seats on the 777s are especially hard and difficult to sleep on and if another cover is requested it cannot be done. If you choose to fly SQ business class don't expect too much anymore. It is certainly not the airline it used to be.","Regrettable","1" "2019-07-13T16:50:18-04:00","Mobile","4","review","The staff could not have been more helpful, asking if we wanted staggered meal service a d offering meals suitable for a child of her age. They frequently cheked on us, and always with a smile. It's a good idea to book well ahead if you want to book the bassinet at the bulkhead as they are much short after. The seat selection was complimentary but there's a fee for infants...about 10% of the fare. I couldn't get an exact price out of them, they called it a nominal fee. As good an experience we could hope for ","Was traveling with an infant ","2" "2019-07-13T15:34:09-04:00","Mobile","2","review","Not worth the money to psy for economy extra if you are not very big, Good was Sverige and drinks server in plastic really bad feeling, great mobile selektion through but next time i fly with another airline","No ","4" "2019-07-13T13:29:24-04:00","Desktop","5","review","My airline of choice,always a good service planes are clean and flight crew attentive.Food is well presented and inflight entertainment is excellent.","great Airline","1" "2019-07-13T12:25:33-04:00","Mobile","5","review","Having travelled with most airlines Singapore Airlines always comes out on top, even in economy the level of service is superb and if we could afford a higher level of cabin it would be with Singapore. Excellent food from a pre printed menu with seating offering footrests. The entertainment offered is one of the best in the sky and can highly recommend.","Superb service","1" "2019-07-13T11:20:44-04:00","Desktop","4","review","Even though my seat was economy class I expected the seats to be a bit more comfortable. Especially for a 20 hour flight. Other than that all was good. I would not say Singapore stands out above the other airlines on long haul economy inflight service","Expected a bit more","1" "2019-07-13T05:58:59-04:00","Mobile","5","review","Travel on Singapore airline on jun. Midnight flight or u call it the red eye flight. Staff very polite and professional no matter what hours in the night. Smooth take off and landing tells alot about the pilot and maintenance of the plane. Great airline","Great cabin crew. Nice flight ","1" "2019-07-13T04:14:36-04:00","Mobile","1","review","So i book a flight from Sg to Osaka with return ticket for a sightseeing trip. Due to work commitment, i miss the flight from Sg to Osaka. As i had already paid to and fro Osaka, on my return trip, i was expecting a normal boarding but was informed by the airlines at Osaka that i need to take the To flight to qualify for the Return flight. I was shocked and lost. The flight is about to leave and i was informed last minute. The airline had tons of opportunities to inform me or even amend or fine me but instead chooses to do nothing. Then inform me that my ticket is voided. The airline insist that i had to buy another ticket. What a way to earn money at last minute when they caught you with your pants down! Thats not the end, the inflight Japanese meal taste horrible just like Spam. Looks exactly like the meat that is used to feed farm animals. My 20 years of respect and traveling with Singapore airline drop to zero. And i was gold elite status.","Top airline, bad service, poor food. Singapore airline Osaka back Sg.","4" "2019-07-13T03:11:54-04:00","Desktop","2","review","Due to closure of Changi runway, the KL-SPORE flight was delayed and as such, we missed our connecting flight to Christchurch on SQ297. The overall experience was extremely disappointing and VERY POORLY managed for the onwards journey. We are travelling in a group of 3 including my elderly mother aged 75 yo. Upon arrival at Changi, SIA provided alternative arrangements on 2 different flights. I told the ground staff that we have an EXCEPTION case here (and expect an exception handling case). I am travelling with my elderly mother which is dependent on me. We need to travel on the same flight and NOT on 2 different flights. I was told to liaise with Krisflyer directly as mine was on redemption ticket and my mum on a paid ticket. Despite me being in Changi i.e Singapore and that we missed the connecting flight due to reasons beyond our control, I was seeking some kind assistance to help with the rebooking of flights with some urgency as the next flight of which my mother was on will depart just under 2 hours for Melbourne and then onwards journey to Christchurch. I was just offered a phone and I have to spend more than an hour or more in a stressful situation to convince both Krisflyer on the PHONE and ground staff to help me on this exception request. Many calls and discussions between SIA, Krisflyer, SATS and myself follow through. With much regret, SIA reputation did not live up to its name and my expectation, having very good experience in the past. Rightfully, in a situation like this someone within SIA should take charge of the entire situation without having passengers kept in the waiting and pursue/manage/deal with different teams. At the very last, SIA allowed me on the flight to Melbourne 45 mins before departure, thanks to a gentleman by the name of Mr. LIM. Apart from incurring extra expenses and a lost baggage (upon arrival), I wish to raise this to SIA that you have caused unnecessary stress among us – not that I am claiming any damages whatsoever but please look into this with utmost importance so that this does not repeat if similar case were to happen in the future for your passengers. TQ","Poor arrangement and ground services when on a delayed flight","3" "2019-07-13T02:21:50-04:00","Desktop","5","review","Very good flights, food and service, however if you have any allergies, don't use the hot towels. They must soak them in something because I was covered in a nasty red hives like rash by the time I arrived and took nearly 2 weeks for my skin to go back to normal","Singapore Airlines Hot Towels","2" "2019-07-12T23:51:08-04:00","Desktop","5","review","Having flown with many airlines I have to say that flying with Singapore was the most pleasurable experience. Every one of the staff, be it in the departure lounge or on the plane, were kindness itself. Courteous and concerned for everyones wellbeing. Food and drinks were plentiful and the comfort of the newly refurbished A380 was great.I would fly with them again without hesitation.","SuperSingapore","1" "2019-07-12T23:35:23-04:00","Mobile","5","review","My families first flight on an A-380 and who else better than Singapore Airlines! Though the flight is costlier than other options, chose it for it's reliability (Jet Airways shut down; Air India cancelled it's Singapore flight). Kiddie loved the kid's headphone, booklet and the movie choices. We liked the cocktails and wine options. Should have pre-ordered food though, cause it came quite late. Seat was pretty comfortable and I had a decent sleep (rare in flights). Washrooms were best I had ever seen in a flight, with mouthwash and everything else! This holiday, I had to spend a lot of time on travel related issues and I realised this is where the top airlines make things so easy. While it finally cost more, but it came with a very easy to book website, flexibility, a bigger plane, reliability, punctuality, nice wine, seat with foot rest, and an ear to ear kiddie smile!","Reliability, punctuality, professionalism plus a lot of small add-ons make it perfect!","1" "2019-07-12T21:34:08-04:00","Mobile","5","review","From beginning to end this was a great experience! Check in was efficient and helpful. Level of service is top notch and every employee we encountered was so friendly. Jordon the lead flight attendant was exceptional and made my travel companion feel extra special. Food was really good and you never go hungry or thirsty as they consistently bring additional snacks and drinks. This is a top rated airline for a reason!!!","Amazing airline","1" "2019-07-12T17:54:58-04:00","Desktop","5","review","The travel with SQ is always amazing. Be it the in flight entertainment or leg space, seats, food. All very good.","Amazing SQ","1" "2019-07-12T12:40:08-04:00","Mobile","5","review","Me and my family flowen in Singapore airlines SQ-942 from Dubai airport to Chani airport on June 18, 2019. The flight was on time and the flight attendants were nice and attentive to suit all needs. Check in was also instrumental and the counter staff were very friendly. The in-flight entertainment program was also excellent and good no of new movies were presented. I like the quality of the airplane, Boeing 777, as it was a new airplane, also the business seats were one of its kind that have excellent size and good privacy.","Singapore airlines is a shining star","1" "2019-07-12T06:28:06-04:00","Desktop","5","review","It's a long old flight, especially if you have children. Amusements for kiddies, comfy seats. Food great going out. Not quite so good coming back. Snacks - just ask. Drinks - just ask. Films - the latest. Headphones distributed. Blankets and pillows on seat. Winged seats, plenty of clean toilets, staff lovely. Not the cheapest airline but worth the extra.","Comfortable seats on a lo g flight. Snacks- just ask. Drinks - just ask. Children - things to keep them amused. Last","1" "2019-07-12T05:31:51-04:00","Desktop","5","review","Flown nearly all European and Asian airlines and these are definitely the best for comfort and food.","Flown nearly all European and Asian airlines and these are definitely the best for comfort and food.","1" "2019-07-12T04:18:57-04:00","Mobile","5","review","Having flown from Brisbane with Airbus A359 regional version, I continued my trip to Jakarta by another A359 but different version. This one has wider seat as it is meant to be for long haul flight. We booked the Cook inflight catering, I ordered Angus beef burger, very yummy. The overall flight was excellent, too short to enjoy the service #sq956 #9vsmk","Best premium service for Singapore Jakarta sector","1" "2019-07-12T02:31:56-04:00","Desktop","5","review","Flight was changed from a Scoot to a SA charter. The service was fantastic and the attentiveness of the staff was excellent. Will definitely look closely at SA for ongoing flights if competitive.","Excellent","2" "2019-07-11T23:51:35-04:00","Desktop","5","review","A really good flight, three hour stop over in Singapore, arrived in Copenhagen quite refreshed. The return flight was from Berlin to Singapore via Frankfurt, once again a good flight, Had a couple of nights in Singapore and then returned to Brisbane, a fantastic 5 week trip.","Bergen Norway","1" "2019-07-11T22:37:02-04:00","Desktop","5","review","From the check in the staff were friendly and efficient and the flight was a little delayed. Lucky to have an exit seat with some extra room. On board the staff were some of the best I had encountered. Loved their job and happy to assist in any way, they just made it that much for enjoyable. If this is a sample of the standard of hostess they select then Singapore Airlines is a great way to fly.","Good travel","2" "2019-07-11T21:27:21-04:00","Desktop","4","review","The service was really good. But sadly in my night flight back to Singapore. My chair""s reclaining didn't work properly. So I end up sitting straight for about 6 hours flight.","The chair's reclaining was broken","1" "2019-07-11T19:44:26-04:00","Desktop","5","review","Check-in at the airport was practical, brief and efficient. The flight was on time. The cabin crew was friendly and helpful. The flight was absolutely full, and the crew functioned well.","Pleasent, punctual, good food","1" "2019-07-11T18:57:31-04:00","Desktop","4","review","The trip was comfortable, good staff attending to requests. Disappointing standard of food served in Economy class. Certainly a lot of food d to Present to an airplane of the size of the 380,but it was almost unbeatable.","A comfortable flight.","2" "2019-07-11T18:49:31-04:00","Desktop","5","review","Excellent. This company properly trains the entire staff. On a comparison basis, it is no wonder as to why Singapore Airlines constantly and consistently ranks as number 1 or 2 or 3 in the world.","Singapore Airlines","1" "2019-07-11T18:08:52-04:00","Desktop","5","review","This is the first time on Singapore Airlines, the airplane we were on was apparently one of their newer ones. We booked Premium Economy, which allows you to choose your meals. They have tons of options and several for those with dietary restrictions. In between each meal you also get ""snacks"" which includes anywhere from chips to sandwiches! I had the bland meal and boy was it BLAND! I have a lot of stomach sensitivities so this worked for me, however many of the items I couldn't eat because I am also lactose. However, the portions you get are quite decent. As someone mentioned as soon as you get seated you are given a hot towel to wipe your hands on. Each seat has a footrest (thank goodness), however when you use the footrest it doesn't leave you much space underneath the seat in front of you. The seating was two, four and two, then there are actually (at least what I saw) three seats in the back left that are individual seats which look pretty large. The flight looked to only have Business class and Premium Economy. There were tons of movies, shows and music on the flight to keep you busy. Each seat comes with a pillow, blanket and a set of ear phones. There is even a USB port hook up. For the night flight they even give each passenger a small toiletry bag that has socks, ear plugs, sleeping mask, and toothbrush/toothpaste. There are three bathrooms for the back of the plan and then two I believe for those in Business class, however I saw multiple people from my side and sneak in and use those bathrooms! I would say the only “complaint” I would have was trying to get out of the airplane, the Business class were sooooo slow and it took forever! Upside, when you board they have at least two different lines that allow people to go in. However, right as you line up to board they didn’t really call anyone in any specific order, it was more confusing coming back. Overall, we had a good flight, it was quick, staff is efficient, the plane was clean and the staff was extremely courteous!","Loved the customer service!","2" "2019-07-11T17:10:38-04:00","Mobile","4","review","Flying Singapore airlines is a treat. They are very accomadating and their in flight service is excellent. The food that was served was delicious and you get a menu and choice.","Excellent","2" "2019-07-11T16:35:16-04:00","Desktop","4","review","Don't be afraid to ask for a seat change on Singapore Air. Somehow I ended up with a window seat (I'm an aisle girl) and I asked nicely - waited and voila - one was available. With a smile. Great stewardship.","Asking for seat changes","1" "2019-07-11T16:16:34-04:00","Mobile","4","review","Had good flights in business class. Staff excellent. Food ok. It was an overnight flight to Singapore so the meal was good but not fantastic . The lounge in Melbourne & Singapore were adequate.","Very good airline.","1" "2019-07-11T14:22:16-04:00","Desktop","5","review","I have now experienced the excellent reputation of Singapore Airlines first hand. And can now say that their reputation is very well desired. The cabin crew where faultless, extremely helpful and made everyone feel special. The food was excellent with a nice selection. The on fight entertainment was god also.","Impressive Service","2" "2019-07-11T14:09:08-04:00","Mobile","2","review","Can only congratulate Singapore Airlines on the great service. Soon after take off we were offered warm moist towels to refresh with. Followed closely by a snack pack and a drink. At regular intervals between meals the staff came through the plane with juice or water. We can’t fault the meals they were great and nicely presented. We were also given a menu to read not long after boarding. At all times the staff were well presented and only too willing to help should it be needed. Even in economy the service appeared to be the same standard as Premium a Economy. Well done Singapore Airlines we appreciated your service.","Singapore Airlines","2" "2019-07-11T14:06:49-04:00","Desktop","4","review","It is like any other regular airline and infact the flight we did travel was quite old which was obvious to travelers' eyes. Food was ok and the flight attendants were polite. Not have much choice of food when you travel with kids (kids do change minds in the flight) and for my 9 yr old son, when requested for regular packeted yogurt they did not have. So my son traveled without any food.","Singapore Airlines is like any other airline","1" "2019-07-11T14:01:50-04:00","Mobile","5","review","I am a frequent flier and must say have yet to come across an airline which meets SQ standards. Excellent service with a smile. I always feel I am in safe hands! With recently diagnosed food allergies, SQ is the only airline which caters to my diet requirement. The interiors are sparking clean and comfortable. I am an economy class traveller mostly and can’t recommend it enough specially for long haul where it’s absolutely worth the price.","Excellent service","2" "2019-07-11T13:55:31-04:00","Desktop","4","review","Although the staff were courteous and professional, the meals served were not very good. My first meal on air was fish with steamed rice, beans and carrots. There were no salt and pepper sachets in the tray. The cup of tea was served without a sachet of sugar, but was given on request. The second meal I had was beef served with the same steamed rice, the same beans and the same carrots, again with no salt and pepper. Again, the cup of tea was given without sugar, but upon request I was given sugar. The best thing I liked was my Krisflyer reward which I collected on board. The meals were the least liked part of the flight.","Comfortable seats with good leg space in the economy class","2" "2019-07-11T13:04:22-04:00","Mobile","2","review","When checking in for our flight the agent wanted us to check our hang-up bag. After some pleading they let us take it to the gate and said it might have to be gate checked. Never had this issue with United Airlines. There was no pre-ck line at the airport even though it’s marked on the boarding pass. The airline makes no effort to work with airport authorities on providing special handling of business class passengers. For the flight itself we were not impressed. Asked for 2 different wines that were on the menu and they said they did not have them. When we travel business class on other airlines I’ve never arrived hungry. We did with Singapore Airlines. You have to ask for any food or drinks on the second half of the 16 hr. flight. When we host a party our guess don’t have to ask for there needs. Didn’t feel like Singapore Airlines are good hosts. When using lavatories we had to wait. When we arrived in Singapore our bags were the last to come out even though our bags had priority tags. When we left the airport we looked at each other and both thought how could Singapore Airlines be voted the world’s best airline. 🤷‍♂️","Nothing special ","1" "2019-07-11T12:26:21-04:00","Desktop","3","review","direct flight available from Calgary to San Diego. it only takes 3 hours and 11 minutes or so. They charged for check in luggage. $30 each bag USD & CAD each way. they provide a drink and snacks. other foods have charges. good flights, but both are delayed.","West Jet","2" "2019-07-11T10:48:02-04:00","Desktop","5","review","Having a walking stick I was concerned about the trip. The service from start, transit in Singapore and finish was outstanding. Nothing was any trouble. Well done.","Fantastic individual service.","2" "2019-07-11T10:41:55-04:00","Desktop","1","review","Everyone told us how amazing Singapore airlines is and the excellent customer service. Unfortunately I’m not sure how true this is and have received some of the worst customer service ever - even easyJet provided better customer service than this! They take forever to get back to you - every time I had to chase them for a response to my complaint. My belonging have mysteriously gone missing from the aircraft - I was told my air host they had found my belongings and left it at lost and found. So I went to lost and found to collect my belonging only to find that my things are not there. Having raised this to the customer service team I’ve been told it’s not their responsibility and they won’t be looking into the matter any further. Absolutely shocking - definitely won’t recommend them to anyone nor would I ever use them again. Looking through Twitter this isn’t the first time this has happening - interesting to know what kind of staff they have working for them.","Terrible and disappointing service","2" "2019-07-11T10:32:51-04:00","Mobile","5","review","As a local, I am very proud of my home airline. It was a great experience travelling by SIA!! The lovely flight crews and staff are patient with our request. On 11th July, there's some mixed up and errors with the airline but I am great to be given complimentary premium economy seats! The experience is better than great! Thanks SIA and continue to make Singapore known in the skies 🇸🇬😊 ","Awesome airline ","1" "2019-07-11T10:13:32-04:00","Mobile","5","review","Excellent service as usual - a comfortable flight with no issues. Friendly and always helpful service.","Excellent service","2" "2019-07-11T07:36:16-04:00","Mobile","5","review","I fly at least once a month for business or leisure and to me, my most preferred choice is Singapore Airlines. Excellent safety record, clean and very friendly cabin crew. And I love the in-flight system! The selection of movies and music are really varied and up to date. I’ve tried economy class, premium economy and business class and the service is top notch. In my experience of flight travel, I can say that Singapore Airlines is one of the best in the world!","Definitely one of the best airline in the world.","6" "2019-07-11T07:34:00-04:00","Mobile","3","review","Trip back fro Europe to NZ in 2 Singapore planes. First plane was dated. Food on both was nothing better than an average economy meal. Bland and too much plastic. The Air NZ experience spoilt us I guess so will stick with them. ","Did not meet expectations ","2" "2019-07-11T06:46:31-04:00","Desktop","5","review","My first experience of flying with this airline and I wasn't disappointed. Staff were pleasant, helpful and attentive. The food served was good and little extras like available toothbrushes and paste were welcome. The entertainment was good with latest films available, I watched two films on the way out which is unheard of for me, I usually read. We were offered regular water during the flight which was appreciated. It was along flight but time passed quickly.","Comfortable flight","1" "2019-07-11T06:24:15-04:00","Desktop","5","review","The boarding was very smooth. Cabin crew brought ease to the passengers. Food was really nice. In-flight entertainment had ample of options to chose from. Overall it was wonderful experience.","Comfort above Ground","1" "2019-07-11T04:57:11-04:00","Desktop","5","review","We took Singapore - Airlines to go to Perth in Australia via Singapore. On our way back (two months later in May 2019) we returned from Adelaide also via Singapore to Düsseldorf. We choose Singapore - Airlines as we had the same positive experience in 2018, when we travelled to New Zealand - also via Singapore. The service really is excellent. We didn't find anything better. Drinks are free. Most of the time the stewardesses and stewards are on the way, looking for passengers, which have any wishes.","Flight to Australia","1" "2019-07-11T03:53:22-04:00","Desktop","5","review","The flight was very nice. The seat was very comfortable and there was space to leave my bag in front of the seat. The flight attendants paid extra attention. I had lobster thermidor on the flight and my glass was always filled. I was offered all the desserts they have instead of only 1 choice. But, one thing that I would suggest, the check in process is not that smooth and the staff looks like she had a very bad day. Please place someone professional as he/she will be the 1st person we meet. Overall, my choice will always be Singapore Airlines if possible!","All excellent","2" "2019-07-11T02:09:10-04:00","Desktop","2","review","I was very disappointed in this airline. I had read reviews and noted that it was ranked the number 1 airline by Trip Advisor, but to me I found it very poor. We had just coming to the end of a month long Asian tour where we had 15 flights and I was really looking forward to travelling with Singapore Airlines. How wrong was I. The service was terrible. The food was horrible, very poor choices, dry and tasteless. The inflight entertainment was average. I will not be rushing back to go on this Airline again I","Very poor","3" "2019-07-11T00:59:53-04:00","Mobile","5","review","Flew Singapore Air some 5 years ago and wouldn’t fly another airline. Each time we have flown with them they are On time or earlier and the staff go out of their way to look after you. They are friendly and happy, Inflight movies are always good cannot fault the airline and will continue to fly with them. Looking forward to my next flight!","Wouldn’t fly any other","1" "2019-07-11T00:48:46-04:00","Mobile","5","review","Singapore airlines hardly goes wrong with their services including their enhance airport that can accomodate almost everything! Shopping, resting, automated self checking at the immigration with assistance.","Excellent service even for 50mins flight!","1" "2019-07-11T00:45:06-04:00","Desktop","5","review","The seating was comfortable. There was adequate leg room in economy. Food was great. It was a very full flight. Bathroom was clean and well maintained.","Good Flight","2" "2019-07-11T00:19:11-04:00","Desktop","5","review","We travelled by our national carrier to Japan few months ago- Singapore Airlines. As per usual expectations, SQ met all our expectations and we enjoyed our trip. The flight check-in (self check-in) was fuss free, and queue did not take too much time. Service was impeccable on flight.","Vacation break to Japan, osaka & tokyo","1" "2019-07-11T00:18:48-04:00","Mobile","5","review","Best flight experience i ever had, check in process was so easy and very very helpful, singapore airlines is best","Excellent service","1" "2019-07-10T23:26:39-04:00","Desktop","5","review","This Business Class SQ has its very luxury cabin... The stewardess is very friendly and all our needs is treat very well. The food is very delicious and due it is business class, we can order it 24hours before flight... the burger wagyu beef is very delicious and for the smoke salmon actually is delicious too... if you have an opportunity, try this business class...","Very good Taste","2" "2019-07-10T23:25:49-04:00","Desktop","5","review","flight itself was great with captain regularly giving us updates which was cool. all personal requests attended to promptly and efficiently by staff staff made effort to speak to passengers throughout and saw to their comfort personally, I had a good rapport with staff who also gave me very good advice about where to visit in Singapore and great food places - tried some of them and was excellent. great advertising for Singapore and a job well done by the airline crew","Excellent, comfortable fight with great onboard staff experience","1" "2019-07-10T23:08:20-04:00","Desktop","5","review","Excellent flight, good seat in the front. Good meals, handy transfer through Changi Airport. Good tax free shops and restaurants.","Melbourne to Amsterdam","1" "2019-07-10T22:03:39-04:00","Desktop","4","review","The flight crews were very efficient and knowledgeable. The flight was full and yet the service was good. The food in Economy class has improved. Above all, the flights are always on time.","Very efficent and on time!","1" "2019-07-10T21:36:36-04:00","Desktop","3","review","Overall, a smooth flight. The food served was good for the economy class for both flight legs (to and fro Singapore to Brunei). Although the drinks were limited as the steward did not offer any after take off and just served the main meal with drinks later.","Short Flight to Brunei for Business","2" "2019-07-10T21:26:34-04:00","Mobile","5","review","From time of check-in everything went very smoothly.Staff were amazing nothing was any trouble,in flight entertainment good and Dreamliner aircraft extremely comfortable Will be traveling in August 2019 this time business class to Singapore then to Koh Samui with Silk Air.Will review on our return.","Great Airline","1" "2019-07-10T21:23:21-04:00","Mobile","1","review","This is a good route from Singapore to Wellington as it saves going via Auckland. There is a short stopover in Melbourne. However business class is old - no lie flat seat, no usb, poor entertainment system. I recommend you dont waste points on this class/route, and if you want a good business class, fly via Auckland. Sometimes I wonder how SIA win all these awards!","Low Quality Business Class","3" "2019-07-10T20:58:12-04:00","Mobile","5","review","The cabin crew were extremely friendly and helpful, the seating was very comfortable and private. The food was very good as far as airline food goes. The plane had wifi. Transit in Singapore was easy.","Couldn’t have been better ","1" "2019-07-10T19:53:12-04:00","Mobile","5","review","Really good airline to fly with, such nice service. The only thing is the seat comfort was not up to par, it literally have me a numb butt. This is on premium economy where I thought it would be more comfortable, yet the only thing was more leg room. The only reason I went with premium economy was due to my sore back I get when I travel in economy plus leg room because I'm 6 foot, plus I got this fair on a very good special. Normally airlines charge far too much on premium economy, every review states if you can get it for 50% more than your Singapore Airlines was very apologetic and I felt sincere, so I just travel less now and business when I can. Would highly recommend them however.","Such a good airline","1" "2019-07-10T19:37:30-04:00","Desktop","3","review","Whilst we were overall happy with the flight and service, we found the interior of the aircraft dated and tacky. The flight attendants were polite and friendly but the food was average. Our flights were not on time. I'm not sure why they are so highly rated. The best part was the $30 we could use in the Club lounge at the airport, which was a definite plus (free delicious food, tea, coffee and juice for three hours).","Not sure what all the hype is about","2" "2019-07-10T18:51:55-04:00","Mobile","5","review","Great airline, great service with lovely staff. Over the phone help has been wonder ful and I've flown with them almost every year over the past 16 yrs. Highly recommend Singapore Air.","What a fantastic airline.","1" "2019-07-10T18:09:21-04:00","Desktop","5","review","Excellent service. I request wheelchair for my mom urgently when we arrived at Changi Airport for transfer and they really help. Also the service lounge for special service was very good. Food also good, they serve the kids first for priority, very nice. My kids enjoy the flight and SQ give my kids some goodies too","excellent service","2" "2019-07-10T17:52:30-04:00","Desktop","5","review","Felt relaxed and comfortable. Really impressed they offer hot towels in E/Y pre departure and again before the second service. All aspects of presentation and service was impressive. Inflight entertainment was a good mix. The LAV / WC was bigger then most airlines in E/Y. Large mirrors positioned so you can see 360 when doing your hair or just checking out how you look before landing. Bench room so you can put your amenity bag, shaver etc. The floor pedal for the waste bin is a great idea so you don’t have to touch the bin flap. I was very impressed with SQ B777.","What a great way to fly","1" "2019-07-10T17:00:05-04:00","Desktop","5","review","Had the pleasure of flying with Singapore Airlines again to Koh Samui, Thailand. Always excellent service with quick bag drop at counter and speedy boarding as per usual. Cabin crew were fantastic on outbound and return flight but have to give a huge thank you to the most attentive and caring crew on the way back from Singapore. My husband wasn't feeling too well and it seemed quite hot on the aircraft. Cabin crew were very prompt in providing him with cold compresses and ice water so that he was more comfortable. If not for this I'm not really sure how he would have coped on the long flight home. The crew manager also came to check on him during the flight...very kind and caring indeed.","Most helpful crew","2" "2019-07-10T16:51:56-04:00","Desktop","5","review","SQ is always on time. The stewards and stewardess were polite and friendly. During the flight we can pick the latest movies or songs from the personal entertainment provided. The meals were good and the ice cream were good. The toilets were cleaned regularly. I was a pleasant flight. Thank you SQ.","One of the best Airlines in the world","2" "2019-07-10T14:47:22-04:00","Desktop","5","review","friendly flight attendants, comfortable seating and plenty of room, great food, great film selection, would definitely fly again.","great experience","1" "2019-07-10T14:40:09-04:00","Desktop","5","review","Fantastic way to start your holiday. Could not fault the service & friendly manner of all the staff on board. Entertainment, meals & drinks all provided - what more can you ask for. Highly recommend Singapore Airlines. Have flown with them many times and rate them highly.","Great airline to fly with.","2" "2019-07-10T13:52:34-04:00","Desktop","4","review","Pleasant flight, very good service and very impress by the great selection of recent movies. I saw 7 movies!","Great movies!","1" "2019-07-10T13:43:34-04:00","Mobile","3","review","For a flight such as this one, the flight attendant in my section seemed to lack proper training which is very strange for SQ. She was unsure of everything and was constantly being scolded by the superior in our section. I grimaced with how horrible she was. She was playing with a baby during take off and landing when she should be focused. She didn’t know our class couldn’t use business class bathrooms. She also gave the wrong food when we told her what was wanted. Basically, she failed miserably in her job performance. This made air Asia and other budget carriers look so much more competent. The flight was fine but for such a Long flight it would be nice to have a children section in both classes as babies were screaming for the duration of the flight making me wish I took a different flight.","Not a pleasant trip","2" "2019-07-10T11:35:42-04:00","Mobile","4","review","Ok i booked a last minute flight and so insted of flying direct to Manchester chose to fly to CDG paris. The flight was Sigapores usual service and the standard was still very good. However despite being on a nut free diet i was still offered an ice cream covered in macadamia nuts! Then on arrival to CDG we were delayed when disembarking this ment myself and another elderly couple had to do a mad dash from one side of the airport to the other. Run for train ,catch train,run to gate ....you would thing if they knew it was cutting it that fine a buggy would have been laid on. Then to add salt to the wound despite the connecting flight with flybe had been booked with Singapore airlines i still had to pay for in flight food and drink. After 21 hours on the go i wasn't impressed....","Give CDG airport a miss","2" "2019-07-10T11:34:16-04:00","Desktop","5","review","Long flight as comfortable as can be on a flight. I ordered veg meal at point of booking but was not on the meal schedule, but this was quickly resolved without any fuss. Staff cant do enough. Its a tough gig!","Great in-flight entertain, good food, comfortable as a long haul flight can be","1" "2019-07-10T09:55:20-04:00","Desktop","5","review","Singapore airlines is the best! its not about the facilities but the service! the crew so helpful, talented,and give amazing hospitality. in my experience this is the best airlines i ever travel with. and don't forget to try Singapore sling to accompany your relaxing time.","how about singapore sling and movies","1" "2019-07-10T09:34:00-04:00","Desktop","4","review","Great airline if i travel always my first choice, staff at baggage check were really helpful and it just carried on","from checking luggage to disembarking the service could not have been better they were all very helpful and a pleasure t","1" "2019-07-10T08:08:58-04:00","Mobile","5","review","The service on both legs of our trip was excellent and even in economy the seats were comfortable. We would definitely fly with them again and they have become our preferred airline.","Excellent Singapore Airlines","1" "2019-07-10T07:37:12-04:00","Desktop","5","review","The staff with the last name Matsumoto (Korean: Kim) and her Supervisor (I forgot to get her name) who assisted us at SQ check-in counter at Haneda was extremely polite, precise and helpful. We were escorted through the express lane, immigration... till the First Class lounge. I have not experienced a special service like that from SQ at my home country in Singapore or any other part of the world where SIA fly to. Love the Japanese courtesy and service attitude!","Staff at Check-In counter at Haneda Airport","1" "2019-07-10T06:43:13-04:00","Desktop","5","review","i highly recomend them and i found them to be amazing and very helpful, from the check in staff to hostess they were so wonderful and helpful with my trip so that i could have the best trip i could have since i havent been in a plane for along time and they make you feel like you are a part of there family so over all i had an amazing time and i would all so recomend the SILKAIR cause i had the same expirence as well with them as well.","Trip to China (Shenzhen) with Singapora Airlines","1" "2019-07-10T06:32:52-04:00","Desktop","5","review","I have over a million miles on two US Domestic Carriers. Singapore Business Class is by far the best premium class airline I have flown. The service was superior to anything I have experienced and the comfort of the seats, especially in the ""bed"" mode was very comfortable. Try the ""Book the Chef"" services for creating your own menu on the flight. I had lobster thermidor at 35,000 feet for dinner. If I get a chance to travel to Asia again, I will definitely select Singapore Air. I wish they offered service out of Chicago Ohare.","Business Class Supreme","2" "2019-07-10T06:32:38-04:00","Mobile","5","review","We travelled on our 25th wedding anniversary and when the staff found out they couldn’t do enough for us. Seats were great as was the service and food. In flight entertainment helped pass the time.","They deserve all the plaudits","1" "2019-07-10T06:31:35-04:00","Desktop","4","review","Flying with Singapore Airlines especially long distance travel have always been a great experience. I am referring to flying on Business Class. Even better if travelling on the A380. The service was excellent and good options with regards to meals as well as food & beverages offered. The flight attendants were extremely polite, helpful and ensure the passengers are feeling good. They go at periodic intervals to check whether we need any drinks or special requests. The seats are very comfortable, spacious and not congested. Coupled with wide selection of inflight movies. All in all an enjoyable flight. Singapore Airlines will be my priority airline option for future long distance travel.","Excellent, Comfortable & Reliable Airline","2" "2019-07-10T06:16:58-04:00","Desktop","5","review","Best Ground team, Best in flight crew, Excellent Pilots. I had a baggage was not load for my connecting flight Due to rain and late arrival on my other flight. When i reach my destination SIA ground workers had prepared all the relevant documents and i had to just sign and provide the address. On the same night my luggage was send to home. Excellent service here.","Excellent Experience","1" "2019-07-10T06:00:21-04:00","Desktop","5","review","I am usually an Emirates flyer, being based out of Dubai its the best option; but on my first trip to Ho Chi Minh i was looking forward to travelling in Singapore Airlines. The hype has always been about the superior premium offerings from the airlines. But the service and experience of flying in Singapore airlines economy was brilliant. Loved every bit of it, from the service to the food, to the inflight meals and inflight entertainment; it was worth it. The stop over at Singapore is great as well, would be even better if they could go easy on the stop over visa charges. But overall its one of the best in economy travel.","Dubai to Ho Chi Minh - Finest in Economy travel","2" "2019-07-10T05:52:27-04:00","Mobile","5","review","A long flight but service and inflight entertainment were great. Also abit more leg room than some airlines","Singapore Airlines","1" "2019-07-10T05:50:27-04:00","Desktop","5","review","Ease of booking : 5 Ease to amend flight :5 Price : 3 (pays to plan in advance) Pre flight check in : 5 Boarding : 5 Inflight service : 5 Food quality : 4 Beverage variety : 5 Inflight movies : 5 Inflight sales : 5 Cabin / toilet cleanliness : 4 (Sq should freshen toilets more often) On time departure :5 Reliability of airline : 5","Favourite airline - pricy but worthwhile","2" "2019-07-10T05:49:09-04:00","Desktop","4","review","It was a great flight. Flying direct makes so much more sense. Food was good for an airliner food, can be pre-ordered.","Excellent flight","1" "2019-07-10T05:44:49-04:00","Mobile","5","review","Would highly recommend this airline, we flew a multi leg sydney-Changi-Kuala Lumpur and loved it the economy seats had good legroom I’m 5ft10” and food was very tasty. The onboard service staff were very attentive and helpful our check in staff gave some of the best customer service I’ve experienced.","Fantastic Service","2" "2019-07-10T05:34:34-04:00","Desktop","5","review","The service is amazing and their parfaits (unlimited) are amazing as well. You HAVE TO GO ON THIS PLANE!!!","AWESOME","1" "2019-07-10T05:27:02-04:00","Desktop","4","review","Very good service and efficient staff. We had purchased flexible economy class tickets and booked seats towards the front of economy class seating. Very clean and relatively new Boeing 777-300 ER.","Long haul flight","1" "2019-07-10T05:25:48-04:00","Mobile","5","review","Flying on business class now is better out of Brisbane, formerly served by old Airbus A330, now it is fully served by brand new Airbus A350-900 series, some with regional and one flight with long haul version. The book the Cook meals were nice although not as nice and wider choice than the flight out of Singapore. ","Nice brand new aircraft out of BNE","1" "2019-07-10T05:23:29-04:00","Desktop","5","review","We have flown for the last 7 years with a middle east airline. They dropped our preferred flights, so we flew with Singapore Airlines. What a delightful change it was. More room (as a comparison, the B777 with the previous was 10 seats across, with Singapore it was 9) but the real difference was the service. Outside the times of meal service, if you pressed the call button, someone actually arrived within a minute, unlike the other airline where they never came. The aircraft was clean and generally kept clean. Even though we flew economy class, we were made to fell special.","Best cabin service you can get in economy class","1" "2019-07-10T05:15:54-04:00","Mobile","5","review","This airline is amazing. They do everything they can to make you happy during your flight. Our plane was very spacious compared to some planes in other airlines we flew in the past. The food was very delicious. They even served ice cream. We had two meals and both were awesome. The airplane was new and had a ton of movies preloaded. I’d highly recommend this company to fly with especially if your flight is long.","Awesome company to fly with","1" "2019-07-10T05:05:21-04:00","Mobile","5","review","The crews were very polite and obliging. They are always smiling and especially understanding and helpful towards passenger with young children.","Review of Singapore Airlines","2" "2019-07-10T05:05:10-04:00","Desktop","5","review","Though the flight lasted only a few hours; Singapore Airlines lived up to its reputation. Flight attendants were very attentive and almost always referred to passengers by their names. Food and beverage were excellent. Choice of meal requested was provided. The plane was very clean. Flight was on time. Business class seats were very comfortable. Having flown business class on many airlines; one notices that staff is more attentive to passengers but what I appreciated the most and found most unique was the array of choice in terms of music and movies in their entertainment system - truly amazing - have never experienced such a vast selection. I would fly with them again just for that reason","Great service","2" "2019-07-10T04:28:48-04:00","Desktop","3","review","Expected more from this top airline. Service was average and the meal ordered for my wife did not happen.","An okay flight. Good but nothing out of the ordinary.","1" "2019-07-10T04:21:25-04:00","Mobile","5","review","Arrive at check in Ho Chi Minh city Vietnamese lady polite and extremely efficient book in wait for flight to Singapore. Stopover is approximately four hours this airport is truly world class nothing is left to the imagination. About to board the flight and bump into an old friend and agree to catch up on the plane .The flight is on time everything is fine and after the evening meal the drinks were being served my seat mate was having a drink and then suddenly the passenger in front just reclines his seat with the drink flying a steward sees the problem and reacts extremely quickly without fuss problem is rectified expediently. On arrival at Sydney there is a young boy having difficulties with his ears all sorts of histrionics and refused to put on a seatbelt . I thought to myself just another precocious brat but the steward remained diligent to the cause and finally buckled him in and placated him.To the amazing air cabin crew I salute your dedication to duty and thank you all humbly for my safe trip.","Tarquin is astonished","1" "2019-07-10T04:07:25-04:00","Desktop","4","review","SQ has always been the best choice to fly if you can and of course if they fly that destination too. In this BOM-DPS-BOM there are many options but we choose SQ for their timing and frequency, which was good. However, the food was just average and not great, as per SQ standards. The SQ crew was polite and the connections were on time. The ground staff at DPS was courteous and gave us exit rows when requested (which was denied at BOM). Will recommend SQ if you get a good deal or at par with other competitor of similar category.","SQ - always reliable","1" "2019-07-10T03:44:04-04:00","Mobile","5","review","Best airline Best service in all terms Best food and beverages served Best hospitality Best value for money too I mean from Australia 🇦🇺 to India 🇮🇳 Number one airline","Mr","1" "2019-07-10T03:13:30-04:00","Mobile","1","review","We have travelled before with this airline and yet again an excellent flight. From the booking to flight service the staff are very good, food for an airline is also good. Would travel with them again and recommend you to try them.","Excellent airline","2" "2019-07-10T03:00:34-04:00","Desktop","4","review","Flight leaves 11.50 which is great. Seats good 32 d & 32e and no one was beside us. They do serve a meal not long after takeoff, and then you can get snacks through the night and breakfast served before landing. Seat recline so you can have a good sleep. Staff excellent. The only thing I don’t like is not having toilets in the premium economy section.","Premium Economy great","1" "2019-07-10T02:58:44-04:00","Desktop","5","review","The flight from Manchester to Singaporeand then to Perth was excellent, the cabin crew were attentive and friendly the food was superb. Will fly with singapore airlines again.","Great Service","1" "2019-07-10T02:12:48-04:00","Desktop","4","review","Excellent product and service, as expected of Singapore Airlines. Very high standards, professional, very good aircraft, had a great flight.","High standard of product and service","1" "2019-07-10T02:08:33-04:00","Desktop","5","review","I wasn't looking forward to such a long flight, but I just didn't want to get off to change flights. I was more than comfortable, the TV entertainment system gave me plenty to watch and do. The flight attendants couldn't do enough for you, nothing was too much trouble for you and the food was nice as well. The food just kept coming and snacks in between, drinks whenever you wanted (all included in the price of the flight). Free earphones and they give you a small zipped bag with socks and toothbrush and toothpaste. When you first sit down they give out hot flannels to wipe you hands with and again before you eat. They was all immaculately dressed. In my opinion the overall experience was excellent and would definitely fly with them again.","RELAXING FLIGHT, STAFF COULDN'T DO ENOUGH FOR YOU!","1" "2019-07-10T01:54:25-04:00","Mobile","5","review","Initial flight from Brisbane to Singapore was great. Food good, flight comfortable and on time. Flight attendants attentative. But return trip showed how wonderful the staff were. Fell ill in the middle of the night, and headed for the rear toilets. Collapsed on the floor and vomited. Not from their food I might add, as I had not eaten due to not feeling great. The staff were AMAZING. Took exceptional care of me. Could not thank them enough. And continued to check on me long after I had returned to my seat, and the next morning.","Best flight attendants ever","1" "2019-07-10T01:30:20-04:00","Desktop","5","review","Singapore Airlines is a great airline and this was a first trip with them for a while and of course it was really good. Great crew, great check in experiences on both trips, outbound and inbound","Great Airline","2" "2019-07-10T01:06:42-04:00","Desktop","5","review","From ground staff only we felt the difference, everyone was damn friendly and helpful. Service-wise this is the best airline I have ever traveled with. Food was good too, and the cleanliness of flight was amazing. Their selection of food and drinks is good.","The best airline I have ever traveled with","1" "2019-07-10T00:57:07-04:00","Desktop","5","review","I’ve flown on this airline several times. My most recent was on the dates 2-9 May 2019. Flew Perth-Singapore-Yangon-Singapore-Perth, so a few flights there. As usual the flights were on time, very popular as the plane was full. Was expectantly awaiting my onboard meal and wasn’t disappointed on all flights. Tasty, hot, main meal with delicious cool dessert. Plenty water and orange juice, followed by tea or coffee. More than enough to fill anyone’s appetite. Entertainment had more than enough to offer, I watched several movies in total. Sears were comfortable. Little blanket provided also was welcome. Flight attendants were all helpful and looked after all those who needed something more. I enjoyed take offs and then best of all, landing back in Perth amongst the best shining twinkling lights. Beautiful. There’s nothing negative to say about our flights. Enjoyed every minute. Hope to go again soon. Great way to fly. 🛩","Singing or Music in the Air","1" "2019-07-10T00:48:59-04:00","Desktop","5","review","We travelled economy class on Singapore airlines to Shanghai as part of a tour package and were pleasantly surprised at the level of service and facilities offered. The hot towels and menu offerings were well received and the service was everything one could expect. Flights departed and arrived on time at the nominated terminal and checkin staff were always helpful and courteous. We would recommend Singapore Airlines as a memorable travel experience. The AirBus 350 seems a more spacious plane than the Boeing 777 while the AirBus 380 is a much noisier plane but all were clean and well presented including the toilets.","Plesantly surprising experience","1" "2019-07-10T00:42:27-04:00","Desktop","5","review","Singapore Airlines consistently provide a very good service and, while is not a budget one, has normally the reasonable airfares. Plus to that, a stopover in Singapore?Changi is always a delight.","Excellent service for a reasonable price","1" "2019-07-10T00:36:51-04:00","Desktop","5","review","Flew Singapore Airlines and codeshare SAS Airlines from Copenhagen to my final destination. Customer service on the ground and in the air is exceptional. Very comfortable seating that extended out into a bed and enjoyed the menu which had an very good choice of food and beverages. Only disappointment was that there was no complimentary toiletries bag. Although the movie list was also not super comprehensive I still managed to watch 4 movies each way. Would definitely recommend flying with this airline.","You can just about sing on Singapore Airlines","2" "2019-07-10T00:29:03-04:00","Desktop","5","review","Regularly fly with SQ as the timing and comfort suits me. Efficient airline and good service. Always on time and hardly late. Clean and food serve hot. Crew members always smile and helpful.","Good and comfort airline.","2" "2019-07-10T00:21:30-04:00","Mobile","5","review","Crews are always smiling and courteous, efficient in their work. Craft is clean and safe. Stable despite a little bumpy flight. In flight entertainment is good. Price is reasonable for all these factors.","Safe and secure","2" "2019-07-09T23:42:42-04:00","Desktop","5","review","The flight from from Zurich was delayed by a 4 hours. However, the staff made sure that a voucher for USD 50= was provided and the inflight service was faultless.","The service is impeccable. The crew are not obtrusive but are always willing to help.","1" "2019-07-09T23:40:52-04:00","Mobile","4","review","Singapore Airlines gained a fifth daily flight from Sydney to Singapore and Canberra received a daily service when SQ introduced the “ loop “ SQ288 flight of Singapore to Sydney then back to Singapore daily . Being a “ loop “ flight it has only the one flight number instead of the “ even “ one way and the “ odd “ the other way . A cunning move . My poor wife , who suffers dreadfully but silently from the auto-immune disease Rheumatoid Arthritis, not to be confused with the common Osteoarthritis, dreads the sub zero mornings that Canberra endures in May to August when daily maximum temperatures may reach only into the low teens . I had promised last year that as I had enough points I would take her to Singapore for 3 weeks in June/July to escape the cold , which I did . SQ 288 starts by departing from Singapore at 10.30 am , arriving in Sydney just after 8 pm , sits there for 1 hour 10 minutes to let Sydney passengers off , collect new Singapore passengers then flies on to Canberra to arrive at 10.20 pm , disembark those returning to Canberra and then taking on Canberrans before flying directly on to Singapore at 11.15 pm , but late this time , arriving at 5.15 am Singapore time , making up time on the flight . A Loop . We flew Business 17D and 17F in the usual super-wide SQ seats as Business cabin is a 1-2-1 configuration. Everyone has aisle access . I always feel I do not get full Business benefit with night flights and this one is no different , a one course main meal straight after takeoff and a light breakfast or a snack straight after takeoff with an American Breakfast in the morning before landing , at around 3 am on this flight . I chose the latter , nothing to write home about . Also , Singapore seems to loose it’s normal “ different to other airlines “ claim by following their lead in the absence of service during the night flight . No staff in sight for hours and I dislike pushing the call button . Despite the large but hard and angled full recline seat I cannot sleep on aircraft and so hang out for the appearance of a flight attendant from whom I can request a drink . Only managed two drinks for the whole flight . I felt short changed as I am not a passenger who becomes rowdy after a few drinks . The cabin was quite hot also , so dehydration may have started . Individual water bottles had run out and no offer to top up was made due to staff absence . On time arrival in Singapore then an easy taxi into the Orchard Road area . The taxi at 32 dollars for an around a 20 kilometre trip was a bargain . With only one flight a day into Canberra , SQ does not have it’s own lounge but Business/First travellers can use the Virgin Business Lounge . Virgin also has dedicated check in counters for all SQ travellers . Passengers who have just boarded in Sydney get ushered into the Transit Lounge at Canberra after just 30 or so minutes in the air on the way down from Sydney. We await the dubious pleasure of the Sydney transit lounge on our flight back . There is a VERY limited Duty Free shopping facility in the CBR transit lounge . This new service is obviously a great benefit to country travellers wishing to avoid the trip to board in Sydney for travel to Singapore, not to mention having to find a car park and/or find accommodation in Sydney . Also , as the flight arrives at 10.20 pm at night Canberrans can avoid the morning jet-lagged car or bus trip back to Canberra after an overnight return flight . If enough passengers would justify a Sixth SQ flight into Sydney early am and then on to Canberra to collect morning passengers , that would give Canberran and country travellers the possibility of over and back daylight flights , not to mention the ability to connect with onward daytime flights to Asia, Europe or London . I realize that old age and deteriorating health , spinal operations for us both , are probably making us more critical but we could only manage a 7 out of 10 for SQ on this leg . Hopefully the daytime return will win us back ","How to avoid the bus to Sydney to catch the Singapore plane if you live in Canberra","1" "2019-07-09T23:38:32-04:00","Desktop","4","review","SQ is the one of the good star for airlines, hence the price is also competitive for its class. Leg room is quite big for economy seat.","International flight to Japan","1" "2019-07-09T23:37:14-04:00","Desktop","5","review","I went to Hong Kong from Jakarta (Indonesia) with Singapore Airlines. It takes 7 hours of flight (since i should transit first on Singapore). The experience is really-really superb. Seat comfort really excellent, humbleness cabin crew, in flight entertainment very complete. I really enjoyed my flight.","Superb Airlines","2" "2019-07-09T23:34:03-04:00","Desktop","5","review","Recently my wife and I holidayed on Koh Samui, flying there via Singapore Airlines from Perth to Singapore then transferring to Silk Air (a subsidiary of Singapore Airlines) from Changi Airport to Koh Samui. As usual the process was 'as smooth as silk' with 1st Class in flight service and meals on both legs and we enjoyed the very same service on the way back home 2 weeks later. The new Airbus is superb in flight and very stable on landing.All-in-all our whole experience with Singapore Airlines was as good as it gets.","Simply just a Great Airline","1" "2019-07-09T23:29:07-04:00","Desktop","5","review","Everything was very good. The staff, the food the entertainment. They even waited for late connecting passengers in Singapore. REally good experience.","Very good","1" "2019-07-09T23:25:19-04:00","Desktop","5","review","Excellent Flight Experience Which Meets Full Expectation of mine. It was awesome, wonderful, amazing flight experience for me. I had a big expectation from The Singapore Airlines and it meets my full expectations with all level of satisfaction.","Excellent Flight Experience Which Meets Full Expectation","1" "2019-07-09T23:21:27-04:00","Desktop","5","review","As a frequent traveller between Europe and Singapore, and also previously in and around Asia, no other airlines can compare! Singapore Airlines is the best in my opinion. Especially if you travel with babies and young children, the crew onboard provides with every possible assistance they can to help you feel comfortable. So whether long or short flights, my family will choose Singapore Airlines whenever possible.","Best Airline for me and my family","1" "2019-07-09T23:19:41-04:00","Desktop","5","review","Seamless check in at Sydney airport. Seats on board very comfortable, great in-flight entertainment and good food. Cabin crew very accommodating and friendly. Easy transfer (and only 60 mins in transit!) at Changi Airport. Flight to London just as good. Would definitely recommend Singapore Airlines, best premium economy we've flown.","Super Flight","1" "2019-07-09T23:17:02-04:00","Desktop","5","review","spanking new B777-300ER, new touchscreen IFE and in-flight meal is one of a kind. Always have a round of Singapore Sling whenever flying on SQ. Shopped at Krisshop and got item delivered when on the flight.","Best Full Service Experience","1" "2019-07-09T23:16:05-04:00","Desktop","5","review","Flight was excellent, the flight crew were fantastic, the seats on the upper deck were comfortable, service was impecable, there are a lot of airlines that would benefit from taking a leaf out of Singapore airlines method of operation","excellent","2" "2019-07-09T23:11:43-04:00","Mobile","4","review","We took off about an hour after the scheduled timing due to a technical fault that had to be addressed. The seat folds out to a flatbed, and the tv screens are big and the headphones are noise cancelling. Range of movies however, was disappointing. Food was ok but not great, which could be due to it being presented as a brunch rather than lunch, so we were getting cereal and pastries as entrees. Service was great but it could be due to the business class being quite empty for this flight.","Enjoyable flight except for the initial delay in takeoff","1" "2019-07-09T23:09:44-04:00","Mobile","2","review","The airline was as always first class as per normal ,sadly Dusseldorf airport was a disarray. The flight was delayed and my bags were lost. Next time I will fly Direct from Manchester . Where you can depend on good service ","The Airport let them down ","2" "2019-07-09T23:01:36-04:00","Mobile","4","review","The flight was on time, and all expectations were met. From inflight entertainment to inflight service. Food choices was okay. Friendly staff. Bathrooms/Toilets are okay, not the greatest. Definitely will fly with Singapore Airlines in future.","CTN VIA JHB TO CHANGI INT Airport, SINGAPORE","1" "2019-07-09T22:53:43-04:00","Desktop","4","review","I fly long haul flights yearly to see family in the UK. Without doubt economy on Singapore Air is hands down the best. The plane is spotless, there are lots of refreshments offered and the staff are very pleasant. I love the airport and feel very safe travelling though as a single female traveller. Never had a problem with delays. Each time I have tried a different airline I have regretted it.","Non stressful flight","1" "2019-07-09T22:46:52-04:00","Desktop","5","review","Excellent value for money. We always pay that little bit extra for exit row seats. This gives us a good all round spacious area to allow freedom of movement. Put this together with unrivalled service from the gracious cabin crew, better than average meals, double the usual baggage allowance - what's not to like!","We've tried the rest - now we fly the best!","1" "2019-07-09T22:45:36-04:00","Desktop","5","review","Cabin crew is professional and friendly. Food and drinks are good and included in the air fare. Smooth and safe flight. Area for improvement is the after-sale services on the SIA website. Customer helpline number is not found on website. Finally I got the number and called them. One of the worst experience ever, as I was put on hold a few time, totaling 50 minutes. The call was not toll-free.The staff at the SIA call centre was inexperienced and blur.","One of the best airlines","2" "2019-07-09T22:39:19-04:00","Mobile","5","review","I have traveled with so many airlines for the past 25 years but Singapore airline is the best airline i have traveled .. service level cant compare to any airline .. they do e fantastic job.. and food and beverage also better than the other airlines. cleanliness and comfort level also very high level so I highly recommend singapore airlines as your travel partner ..cheers ","Best in flight service ever 👍👍 !!!!!!","1" "2019-07-09T22:26:38-04:00","Desktop","3","review","In comparison to other airlines' Premium Economy, Singapore Aiirline's would rank fairly low. In fairness, the cost of their premium economy is a fraction of those others. So if you're simply after more leg room and a better recline, then you'll be fine. But if you're expecting anything more than that, you'll be sorely disappointed. I actually found the seat rather uncomfortable. More so than the economy seats of other airlines. But again, in fairness, given a choice of the better recline and leg room, I would take that over the comfort of the other economy seats. Interestingly, the main difference in the P. Economy offered by Singapore Airlines compared to that offered by others s that other airlines basically offer business class service with their P Economy so it's like flying business with the business class seat of yesterday. Singapore Airlines basically offers economy class service with their P Economy so it's like flying economy with the business class seat of yesterday. Overall, I wasn't particularly impressed with the meal service or the cleanliness of the plane (which I found very surprising). But the service received from the crew was excellent (not that we needed anything much).","Pretty average","2" "2019-07-09T22:01:48-04:00","Desktop","4","review","The boarding procedure was well organised and hence there is no bottle-necked jam. I felt there are enough cabin crew on hand to assist the passengers, hence the smooth boarding. Well, the food are acceptable. The more experienced cabin crew are able to engage the passengers and do pay attention to the passengers' needs. I only find one younger crew member that seems a little stress and she just ""shoved"" the food and ice-cream to the passengers (It was a full flight), not like the more experienced ones who seems to offer rather than just put it down for the passengers. I believe with a little more time, the particular cabin crew should be able better herself. One more thing, the safety video is very innovative and engaging. Overall, I have an enjoyable flight.","Meet expectation","2" "2019-07-09T22:01:32-04:00","Desktop","5","review","Comfort both in the lounge and then on the aircraft was just wonderful. Service and food exceptional. Seats very comfortable and private. It was a night flight however we arrived in Adelaide well rested after great service and a sleep. Followed by a light but fresh breakfast to start our day.","Excellent and impressive.","2" "2019-07-09T21:54:09-04:00","Mobile","5","review","Always has been my favorite airline! And I have always looked forward to the hot towel before the plane takes off. Thank you, Singapore Airlines!","Still my most favorite airline ","2" "2019-07-09T21:53:32-04:00","Desktop","4","review","The seats have gotten smaller. Less leg room. I personally think that the choice of the food is very so so - everything seems to be very spicy these days. What happened to the nuts? They have turned into tooth-breaking cracker things! Still.... fares are cheaper and the friendly service has not changed a bit!","Not like it used to be.....","1" "2019-07-09T21:42:15-04:00","Desktop","5","review","Once again had a very pleasant flight with Singapore Airlines to Copenhagen and also on the return trip from Heathrow London. I prefer the window seat in business class, it seems to be more comfortable. Service from the cabin crew is excellent.","Super!","1" "2019-07-09T21:41:55-04:00","Desktop","5","review","This airline lives up to its award winning status. Consistently great service from check in to on board. The staff are always well groomed and are always available throughout the flight. That together with the Changi experience makes every trip memorable.","Consistently great service","1" "2019-07-09T21:41:52-04:00","Desktop","5","review","Best service with excellent comfort. provide A380 which is really great for traveller like me who is extremely scared of turbulence. Long hour flight almost 6 but comfortable.","Your Home in the Air","2" "2019-07-09T21:41:35-04:00","Desktop","1","review","The flight to & from Adelaide to Singapore was most uncomfortable, the seating was uncomfortable, with very little room. The flight to & from Singapore to Heath Row was a little better. The food was very poor quality. We will never fly Singapore Airlines again, & wouldn't recommend anyone else to do so. There appears to be to many seat's crammed into the economy class compartments. The only positive thing I can say, is that the cabin crew's were excellent.","Review of Singapore Airlines","1" "2019-07-09T21:37:41-04:00","Desktop","5","review","Plane eas littlebit old but service was best what I have ever had. First you got menu what was full of everything, breakfast (couple options), lunch, snacks, drinks... And everything free of course. Toilets was clean all the time and capin crew were smiling and help you if you need something. I have many flights with many companies but this was absolutely the best one ever","The best one ever","1" "2019-07-09T21:30:41-04:00","Desktop","2","review","Slow poor service - waited 10 minutes for surly female attendant to respond to call, had to argue to get a drink before meal service, appalling food, uncomfortable seat, cabin freezing even with 2 blankets on! Very limited drinks - no diet alternatives. Will not fly Singapore airlines again. Sad because they used to be very good, how they have declined!","Quality decline","4" "2019-07-09T21:30:31-04:00","Desktop","5","review","The air hostess were very polite and always ready to help. Toilets were very clean they even kept toothbrush, hand cream and face cream","Best service","1" "2019-07-09T21:07:21-04:00","Desktop","5","review","fantastic flights including services to Vietnam via Silkair (regional songapore airlines) - wont be flying anyone else!","excellent","1" "2019-07-09T21:06:54-04:00","Desktop","5","review","SQ is reliable as always. Comfortable seat with its clean cabin, air crew is attentive and cheerful as always. SQ is our first choice when we have family vacation.","Awesome crew","1" "2019-07-09T20:58:06-04:00","Desktop","5","review","This was one of many flights I take regularly between the 2 capital cities. Singapore Airlines (S.A.) staff are always excellent. Very pleasant, courteous & obliging, if only passengers behaved the same! This was a daytime flight which I much prefer to an overnight flight as I don't tend to sleep much on an aircraft. However I do try. S.A. business seats are wide which allows you to have different seating positions which I like and I am tall and find their legroom is pretty good. This particular flight I found the food on board better than usual (not that I fly for the food) however I do think it was an improvement. This is always my preferred international airline and I travel quite a lot.","SIngapore Airlines Business Class","2" "2019-07-09T20:55:06-04:00","Desktop","4","review","Long haul is usually unpleasant no matter how you do it so the practicalities that you CAN change are done well by SG. If you travel with kids (we do) their food options are good and their kids movies and entertainment has kept my guys happy for hours and hours on end. The staff always happy to help and all of the above is more than you can say these days about my home based HK airline....","Good food, good in flight entertainment. Can’t ask for much more when you’re stuck in a tube for 12 hours!","1" "2019-07-09T20:47:03-04:00","Desktop","5","review","As always Singapore Airlines gave top service. It's flight attendants are always so smiling and helpful. Even if I must pay a little more I always choose to fly with Singapore Airlines whenever possible.","Wonderful service with a smile. .","1" "2019-07-09T20:36:46-04:00","Desktop","5","review","Fantastic service from check in to arrival. On board cabin crew so professional, warm and welcoming entire flight.","Best Flight Experience","2" "2019-07-09T20:36:13-04:00","Desktop","5","review","Very happy to fly again with Singapore airlines staff very friendly and helpful. Seat configuration we picked very good as well. Food could improve a little bit bit aren’t all airline foods generally the same with a couple of exceptions. No delays and problems as usual very happy.","Welcoming staff","2" "2019-07-09T20:30:48-04:00","Desktop","5","review","Singapore Airlines travelled to U S A and it is very good airlines. Vegetarian Meals served was delicious. Airline crew were very polite and courteous. Flight schedule on time Staff is very helpful. I would recommend this airline for anyone who wants to travel The fare is reasonable","EXCELLENT AIRLINES","2" "2019-07-09T20:25:51-04:00","Desktop","4","review","My families had a great flight last month. Everything went smoothly. The food, the entertainment on board was also very good.","great flight","1" "2019-07-09T20:21:45-04:00","Desktop","4","review","Singapore Airlines is still at the top of the game for Business Class. However the competition is catching up fast. For example, Qatar Air's new business-class privacy shutter doors are a first in the class segment. And Emirates have their bar-lounge area in their 380 business class too. I would strongly recommend SQ to reconsider down-sizing and standardizing their business-class seats to the industry norm during their progressive ""upgrading."" Their current business class seats are the widest and most comfortable I have experienced, and should preferably be retained for long-haul flights on wide-bodied planes. Suggest to feature the narrower-width business class seats just for their narrow-bodied, single aisle planes covering short-haul regional flights.","Competition catching up with Singapore Airlines","1" "2019-07-09T20:09:24-04:00","Mobile","5","review","Food, service and timeliness were all top notch. The flight attendants were really focused and attentive. The only complaint that I had was the lack of a vanity kit but the business class toilet was prerty well stocked so just a minor quibble. Highly recommended! ","One of the best airlines I've ever flown","2" "2019-07-09T19:45:57-04:00","Desktop","5","review","I have been commuting to the US every three weeks from Singapore to the USA. I find that Singapore Airline's Premium Ecomony direct flight a good alternative to expensive Business Class. I pay for my own travel and willingly paid for buiness class but I find SA Premium Economy much more than adequate and comparable to Business Class on some airlines. And flying direct into Newark (and avoiding JFK) is a bonus. I did not see a lot of complaining about the long flight because service and seats very nice.","Commuter special","2" "2019-07-09T19:41:07-04:00","Desktop","4","review","I traveled First time with this Carrier but found them really Professional. Truly Asian Flight gives Warmth and Comfort to the Travelers. Service, Attention, Accessories everything is a Class of Next Level... Better than Jet or Air India","Comfortable Flight","1" "2019-07-09T19:40:46-04:00","Desktop","5","review","From the moment at the check in counter until you boarded and leave the plane, their staffs showed excellent services towards my needs and makes the journey more comfort and relaxing as all well taken care of.","Excellent Services","1" "2019-07-09T19:40:12-04:00","Desktop","4","review","Attentive crew, good flight experience despite turbulence. Always smiling and courteous. Topped up drinks. Good selection of in-flight entertainment options.","Attentive crew, good flight experience despite turbulence","1" "2019-07-09T19:27:04-04:00","Desktop","5","review","We took the flight from Singapore to Johannesburg last month. The plane was big and new inside was very clean. The food was not bad. There’s many movies you can select from the video player.","Excellent service!","1" "2019-07-09T19:21:36-04:00","Desktop","5","review","Very Good Flight , good service , good meal , drinks and in flight TV . The Flight landed one hour before time which was good , Hope we can get this kind of timings often as we save time .","June Trip 2019","3" "2019-07-09T19:16:27-04:00","Desktop","4","review","check-in was really fast and the officer was very cooperative as well. She served very well then come to the lounge - apparently there's 30 mins delay on departure so a bit worried for the connecting schedule (SQ936). Circleling quite long before landing in Manila then had an issue for the bridge (tail gate didn't fit with the door plane) - almost change the plane parking place but it cancelled luckily. During the flight, it looks smooth, the pilot, cabin crew/attendants are nice. Last but not least, the price is fine - justified with other flag and safety concern as well","flying with the wing","1" "2019-07-09T19:05:09-04:00","Desktop","4","review","I always use Singapore air from Perth and I'm sure it can be as easy from anywhere else in the world. The key is book your trip early as possible to get the cheaper flights and book on the Singapore Airlines web site there you will get the flights available . If you can book 5 to 6 months in advance you'll get a good deal you can save from $300 to $600 maybe more if you take the flights you want to a travel agent and they can get you a deal but be careful with the layover times . Good thing with Singapore air is the service its on time and there not trying to fill the plane up so its not cancelled or delayed .","fly this way","1" "2019-07-09T19:02:14-04:00","Desktop","4","review","Good flying experience, good food and good customer care. While there is scope for improvement while boarding, receiving the customer on board, in-flight experience and customer care is excellent","Good flying experience","1" "2019-07-09T18:48:46-04:00","Desktop","4","review","peace of mind whenever on board of singapore airline. excellent service however, at times, more attentiveness of cabin crews would be appreciated especially on short haul flights of not more than 2 hrs. also f&b could be improved in terms of selection & most importantly the taste","great flight","2" "2019-07-09T18:38:47-04:00","Desktop","5","review","I would thoroughly recommend Singapore Airlines. We flew in the forward cabin. I like the way sections were divided. It was quiet and roomy. The service was fantastic right down to the toilets being freshe d very regularly. Much better than other airlines we have used to fly to Singapore.","Comfortable Flight","1" "2019-07-09T18:37:33-04:00","Mobile","5","review","The flight with this airline to Singapore was a pleasant experience. The air craft had modern amenities, the service including food and beverages were good. The crew were tirelessly moving around to look after the passengers. After I got off the plane, it was a bit of a guessing game to ascertain the correct terminal. There were signs but they did not have clear notification especially of terminal 2. Either on the plane or after after getting into the terminal it would be helpful if they could review the remaining instructions to be more user friendly.","Flying with Singapore Air","1" "2019-07-09T18:35:45-04:00","Mobile","5","review","As my title Yes to Singapore airline but not Silk Air from houston to Singapore it was a pleasure trip not until Singapore to Davao Silk air there airplane is felty faded saggy hood its a short flight ","Singapore airline but not silk air","1" "2019-07-09T18:25:11-04:00","Desktop","4","review","reasonalbe flight, service was great, right at the back and rather cramped for room; great in flight entertainment, and good quality food and wine.","Return from Sydney to Kuala LUmpur","2" "2019-07-09T18:19:01-04:00","Mobile","5","review","The seat is very comfortable, food is good and services is excellent. I forgot to take my thermos flask while leaving the plane and the air steward actually run to locate me to return the flask.","Business trip to LA","1" "2019-07-09T18:11:57-04:00","Mobile","5","review","All the accolades you’ve read about Singapore Airlines are true. A knock here and there in economy over 16 hours, but all minor in the over all scheme. Looking forward to my next flight on SA.","Outstanding long haul economy experience.","1" "2019-07-09T17:59:36-04:00","Desktop","5","review","Always use Singapore Airlines when our family flying abroad. Great service, great in flight movies selection, especially when you travel with young Children","Still one of the best","1" "2019-07-09T17:56:42-04:00","Desktop","5","review","Singapore airlines always makes it easy to travel with kids, this was my first without my partner so I was a little nervous. We were able to board early as travelling with kids (even though they are 7 & 9). We pre ordered kids meals, the best part about this is that they get them first so they are happily eating while the cart serves everyone else. The food was good, chicken lasagna and an assortment of snacks and juice, they even got a second meal of spaghetti bolognaise when we got afternoon tea and amazingly managed to eat it without spilling too much. I forgot to mention that the hosts also very nicely and efficiently request that the passengers travelling in front put their seats up when the kids meal arrived so we have room to move.","Smooth flight with two kids","2" "2019-07-09T17:55:21-04:00","Mobile","5","review","I never expected they will threat us like a business class even we are in economy class. They offered menu to us for meals, wow!!! And the taste also good. The cabin crew was so kindly and friendly.","The best economy class ever","2" "2019-07-09T17:45:51-04:00","Desktop","5","review","The take off was delayed slightly in Copenhagen due to a bit of congestion. We had very comfortable seats, the meals were of a good standard and the inflight entertainment suited me perfectly as I had become hooked on an amazing Chinese TV series. (The Story of Yanxi Palace). We had a short connection time for our onward flight to Perth from Singapore and was advised we wouldn’t make our flight and someone would be waiting to speak to us when we disembarked. The lady advised us we were booked on a flight later that day and she gave us a voucher for a hotel room at the Crowne Plaza with. Breakfast and lunch voucher. Very well organised and much better service than a couple of other airlines that definitely did not provide this excellent service. The flight to Perth was on a brand new airplane absolutely fantastic. Amazing airline so glad to be a member for the last 8 years.","Great Airline","1" "2019-07-09T17:44:58-04:00","Desktop","4","review","The service was great on Singapore Airlines. Staff were very helpful, the only complaint was the food. Because it was a night flight we were served breakfast and it was not a good selection, the bread roll completely dried out, the fruit extemely bland. Flew to USA last year with Qantas and food was much better, but then the service was not as good as Singapore Airlines. The inflight entertainment was very good, large screens and good selection of movies etc.","Great service","1" "2019-07-09T17:44:52-04:00","Desktop","5","review","you get the feeling of class and organisation right from the get go with Singapore Airlines - from bag drop to the lounge and then onboard arrangements - excellent food choice, competent and well organised staff with natural smiles and you could tell they were enjoying their jobs. 232 is a day flight on an Airbus 380 and Singapore Changi is a large well run place with baggage available quickly and customs etc a breeze. The flight to Copenhagen didn't leave until 12 midnight - so bed seats were in action - plenty of blankets, pillows, nourishing food choice and quiet cabins made the trip bearable - getting the temperature right is so important for comfort purposes and they got it right. overall excellent airline and would not hesitate to fly again.","Sydney to Singapore and days later on to Copenhagen - seamless good service","1" "2019-07-09T17:44:16-04:00","Desktop","2","review","Our company decided to fly to China for our Annual Sales Rally in Q1 this year via SIA as opposed to our normal budget airlines. First and foremost the flight was delayed for 3 hours. We were not compensated with any food not to mention drinks during the delay. Finally we were boarded. I was surprised that the flight attendants were indifferent in their attitude and service was poor. I half thought I was flying budget. The rest of my teammates felt the same way and the food served was below standard. I thought I was being too critical till my bosses mentioned that we all need to write in with our feedback. After paying premium for our flight there, we most certainly did not expect the level of service and food to be at par with budget airlines. I have no idea what has become of SIA or does one need to be sitting in either Business or First Class to be treated better? SIA needs to stop hiring young females who do not have the maturity or passion to do be in the hospitality line and only want to fly around to see the world.","Flight to China","1" "2019-07-09T17:42:27-04:00","Mobile","5","review","I'm 2-meters tall so needless to say my review will be tainted to some extent given my circumstances place high priority on space and comfort that may not apply to many people, however, I can say the service and more specifically the food was the best in recent memory. I took the opportunity to pre-select my meals using""Book the Chef""which was simple and flawless. The flight attendant confirmed my selections during ordering. All my meals without exception were excellent. My seats assessment was mostly positive. Never been a fan of the ""s-curve"" footwell design where you must tuck your feet into a small opening to the side of the chair in front of you to lay flat, although, I must say I slept well and longer than on any previous longhaul flight. The tray table design is not user friendly. Despite the flight attendant opening and storing my tray each time it was used the tray still managed to pinch me severally on one occasion. The upright seating comfort for viewing and eating was acceptable. Overall my complaints are minor and I would enjoy the experience again.","Better Than I Hoped","1" "2019-07-09T17:31:34-04:00","Desktop","2","review","every time you leave aust. you have to fly the only direct flight from adel. to singapore is with SIA. Knowing this the plane is full most of the time & so the service, food,seating is not very good. Snearing Singapore Girls would rather be posing than doing their jobs seating is uncomfortable & food a dog could not eat of coarse all specially picked by experts.Thankfully we are only in the air for 6-7 hrs.","tiny seats noisy plane inedible food","1" "2019-07-09T17:29:32-04:00","Desktop","5","review","When going overseas always fly Singapore Airlines, excellent service food quality is good and good serves even in economy. From check in staff to cabin crew are friendly and helpful.","Always Fly Singapore Airlines","1" "2019-07-09T17:28:14-04:00","Desktop","5","review","An A380 was waiting for us at the gate on the Sunday morning flight from London. The plane had been recently upgraded with the latest seating in business class which, at over 6ft 4in, is extremely important - even in business class. With the new seating arrangement the extension to allow a full flatbed is now well designed as it allows you to lay in a straighter (in line) position that the previous arrangements - where you were bent off at an angle and, at my length, ended up in an S configuration! - failed to achieve. The only niggle was that the control panel by the side of the seat was very sensitive. When I bent forward in the seat to pick up a newspaper from the pocket, the panel would set the call button off and move the seat! Very annoying - not only for me, but for the crew! The flight took the new course down to Singapore - missing the troubled areas in the Middle East. As usual the staff on board were first class and the trip was trouble free. Importantly, which people normally forget to mention, the bags were out in the baggage claim area very quickly. Another plus for SIA travel in Changi. SIA's Excellent Standard continues.","Wonderful flight back to Singapore","1" "2019-07-09T17:25:29-04:00","Desktop","5","review","I was offered a glass of whatever I wanted as soon as I got seated, and what a seat! This A380 has the refitted business class cabin. Still looks brand new and such a nice place to spend 7 hours. Really good sized screen, seat was more than wide enough for me. There is plenty of leg room even when the bed is completely flat, albeit your body is angled a little to one side when lying flat. This is necessary to get your feet in to the 'foot well' thats off centre, but you're still lying with your body in a straight line. What make this airline different is that their service levels are superior to the others. I've been on other airlines where the staff give you the impression that you're nothing special to them. Not so on Singapore Airlines! Old fashioned service is on offer from boarding until you exit the plane. Staff are attentive, happy to do what they can to make your experience better. Bathroom are kept spotless the entire flight. Drinks are topped up before they're empty, they set your table for each meal with a crisp white table cloth, help you with seat adjustment, bed set up, everything! Would definitely fly with them again. I tend to plan travel via the routes they fly so I can fly with them instead of other airlines, even if it means making a stopover in Singapore. The business lounge at Changi is good, and the Changi terminal has plenty to keep me entertained for a few hours.","Best in the business","1" "2019-07-09T17:25:28-04:00","Desktop","5","review","Best premium economy I have experienced. The configuration of the plane actually separated Premium economy and business class completely from economy. Separate boarding gates. The seats were large enough to get comfortable in for the 17 hr flight. It's clear why Singapore Air is always at the top of the best airline lists.","17 hrs non stop from Singapore to LA","1" "2019-07-09T17:21:51-04:00","Desktop","5","review","First time with Singapore Airlines...excellent service considering I was only flying economy class and had an amazing cheap deal on the flight ! The cabin crew were so attentive and professional. What impressed me was the way they always seemed to be cleaning, picking things up all the time aswell as serving on a busy flight. Usually when you leave an aircraft it looks like a dump site..you could have almost let passengers on to this one it was so tidy. The food wasnt to my taste but was nicely presented and a range of snacks including sandwiches if you were peckish inbetween ;meals. I usually fly Emirates but if I can get Singapore Airlines again to my destination I would book them first. My worst experience was Qatar Airlines last year - same journey - seriously never again !.. Service was awful..plane was cramped Boeing 777 - dreadful aircraft - rather go for the A350 .","Singapore Airlines Excellent Service","2" "2019-07-09T17:20:05-04:00","Desktop","5","review","SQ never fail to keep me well entertained and fed whenever I fly. The stewardesses are always helpful and friendly. I strongly recommend SQ for long or short flights!","Best in-flight entertainment and service always!","2" "2019-07-09T17:18:02-04:00","Desktop","3","review","Nice and clean airlines, also nice meals too especially the pad thai when we flight from Bangkok to Singapore. Flight from Bali to Singaport, the air crew was not nice, no smile or any greetings to us,","Good Airlines But....","2" "2019-07-09T17:07:52-04:00","Desktop","2","review","I had to scan multiple times for it to read properly. When I contacted for help, the personnel told me to try a few times and his excuse was to make sure I am the correct person dropping the luggage. This just shows that the system is not up to industry standard. Giving such excuses shows incompetency of the system implemented. Such a lame excuse and worst thing he did not even bother to apologize and started making stupid excuses. I expected much more from Singapore Airlines.","Horrible Baggage Drop at Changi Airport","2" "2019-07-09T17:05:28-04:00","Mobile","5","review","The kind and thoughtful staff made this 11 hour flight seem a lot shorter. The seats were comfortable with an extra cup holder making the regular offers of water and juice easier. The screens were working with a light touch. I appreciated the choice of mindfulness music for sleep. Well done Singapore Airlines.","Great service and comfort","2" "2019-07-09T17:01:53-04:00","Desktop","5","review","Travelling with this airline for the last 12 years on a regular basis. Never had a delay or a missed bag. Cabin crew is always pleasant and the service is excellent. Singapore airport is another attraction flying with SIA. Worth the money and would recommend to anyone...","Best Service and always on time...","1" "2019-07-09T16:55:16-04:00","Desktop","5","review","Wonderful experience; awesome view from the upper deck seats. Service was very nice as well. Treat yourself with this best-in class economy flight service.","It was an Airbus A380, double decker flight. In flight meal and experience was very good.","1" "2019-07-09T16:52:01-04:00","Desktop","4","review","Still maintain a very good reputation of Singapore airline standard... Well done crews services and courteous crews onboard. Meal was delicious this time as comapre to previous time standard drop... Keep it up. Well done Singapore airline","New air craft, comfortable, clean and polite crews in th plane","1" "2019-07-09T16:49:21-04:00","Mobile","5","review","I have flown many airlines from many countries but the one that has consistently kept me happy always is Singapore Airlines. Excellent service, good leg space, prompt air hostess, good food and great in house entertainment. Always a happy & satisfied customer on this airline. :)","Always happy with this airline","1" "2019-07-09T16:49:09-04:00","Desktop","5","review","The service and experience was absolutely wonderful. We had four flights with them in total and each one was as good as the last. We were very disappointed when we went to check in for our home flight and found we had to fly with Air NZ. They completely outshone our national airline.","Amazing service","1" "2019-07-09T16:47:02-04:00","Desktop","4","review","We recently flew return, with stopovers in Singapore, both ways Sydney to London and return. Excellent service - strangely on some flights far too much food - on the return they quickly ran out of two of the good meals :-( One problem is the foot rests - they are on the side of the back of the seat in front, meaning one cannot sit straight but has to organsie himself to use the foot rest, rather than recline the seat for the seat foot rest to come up - Bad design. We left late May and returned home early July","One of ther Best !","2" "2019-07-09T16:46:05-04:00","Mobile","2","review","The latest revamp of these A380 has made the seat in plastic material with thin cushion. All coach seats are at lower deck. Food served are good.","A380 big plane small seat","1" "2019-07-09T16:42:29-04:00","Desktop","5","review","Service crew were friendly, professional and prompt in their response to requests. Good choice of up-to-date movies available for in-flight entertainment. Great value for promotional price paid.","Professional and wonderful service","2" "2019-07-09T16:39:20-04:00","Mobile","5","review","Excellent service as they always offer Staff friendly and courteous Business class extremely comfortable","Mrs","3" "2019-07-09T16:26:50-04:00","Desktop","3","review","Flight was great, meals poor Return trip from Male was a 5 1/2 hour trip no movie screen in front of seat Pretty much a discussing meal stale bread rolls not happy","Maldives trip with 9 girlfriends","1" "2019-07-09T16:26:26-04:00","Mobile","5","review","Singapore airline is nice to ise but the price normally consider expensive compare to other. Good service","Good airline","1" "2019-07-09T16:23:35-04:00","Desktop","5","review","Singapore airlines has consistently ranked as one of the worlds best airlines, and there is good reasons for it no matter what cabin class you are in (I have been in all of them~). If you have a choice for Asia, there is no better airline to choose","Service and more- whether you are flying coach, premium economy, Business or First Class","2" "2019-07-09T16:22:07-04:00","Desktop","3","review","There are a handful of airlines operating international flights out of Adelaide including Qantas, Emirates, Singapore, Cathay etc. For many international travellers the arrival of Emirates initally challanged the others and they still do. Using Emirates as the benchmark Singapore runs a poor second or even third. First there is no complimentary home to airport transfer for Business Class passengers, a very crowded and air-less lounge, no complimentary toiletries (other than some disposable toothbrushes in the aircraft toilets), new and very narrow seats that convert to cramped beds and although I didn't actually measure it, less leg room. The menu choices are more limited and quite disappointing, the entertainment system less extensive. The connection times out of Changi are extraordinarliy long (from my experience almost 8 hours for a connection to Barcelona and 7 plus hours for a Tokyo connection) and the Business Class lounge in Changi is not the most pleasant place the spent half a day. All that being said it counted for nothing after I experienced Lisbon to Frankfurt (Bus Class) with Lufthansa; but that is whole other dirty plane and substandard story.","Singapore Airlines are no longer the benchmark.","1" "2019-07-09T16:16:43-04:00","Desktop","5","review","singapore airlines all ways look after you ,from the time you book to the time you leav the aircraft we had a delay from davao to singapore and missed our connection they put us in the crown plaza hotel for the night thank you singapore airlines","all ways reliable","1" "2019-07-09T16:15:16-04:00","Mobile","4","review","This airline had one of the better in flight meals I’ve been served. They also have a good movie selection so you don’t run out of things to watch. The complimentary earphones with adapters are super useful especially since I use my own earphones and can just attach the adapters. I also appreciate the cups and mouthwash they have in the lavatories.","Relatively good food!","2" "2019-07-09T16:12:20-04:00","Desktop","5","review","Very roomy, comfy seats, tv ,lots of things to do, games and movies on tv. Lovely service, food was ok, nice flight","Adelaide to Singapore","1" "2019-07-09T16:07:19-04:00","Desktop","5","review","Really great flight, the Airplane was very comfortable and the staff very polite. The food was good and well spaced out so didn't get super hungry. Very generous with water too, I just took a water bottle on and they filled it up for me which is normally my biggest issue with airlines. The airport was also fanstastic, lots to do and you get a voucher when you fly with Singapore Airlines through Changi to spend on anything in the airport.","Singapore Airlines with stopover in Singapore","1" "2019-07-09T16:05:37-04:00","Desktop","5","review","Very smooth check in, well organised and helpful. The plane we flew on had foot rests which was very comfy for economy. Food was good including good wine and icecream for dessert. Good movies. I would fly with Singapore Airlines again anytime.","Smooth from check in to finish","1" "2019-07-09T16:00:51-04:00","Desktop","5","review","The A350 plane is one of the best in our experience with low noise and improved air flow. Good service and seating good as we were lucky to have a spare seat. We chose fruit platters for meals but supplemented by being able to eat in the Singapore lounge. We chose to go via Melbourne rather than Adelaide as better flight connections and no dearer.","As good as could be expected in economy.","2" "2019-07-09T15:57:50-04:00","Desktop","1","review","The flight service was pitiful both going and returning. From the start the TV was not wotking. My husband asked several times if they could correct this - he waited for hours and finally gave up and went to sleep. The flight attendant then comes around a couple of hours into his sleep and wakes my husband up to let him know that the TV was working!! They give us a menu for food choices and then told us that they had run out of our choice at the beginning of the flight!! Why bother to give a menu then? Time came for drink orders and my husband asked for a brandy/cognac and got nothing. He waited very patiently but had to remind them four times before they finally brought it. We used the same airline from Delhi to Singapore and back - the service on those flights were fine.","Some Singapore Airline sectors have terrible service","2" "2019-07-09T15:57:13-04:00","Mobile","3","review","Only difference was a bit more legroom. My husband's meal order on line has not gone through. We were served cold tea, when asked for hot tea she apologised and brought the tea then I had to ask for milk and wait for it but never asked my husband about his tea which was cold as well. In contrast way back in economy class, the young Stewart went out of his way to made me happy as he didn't have the meal I requested from the menu, even though I was happy with the replacement meal. Singapore airlines is our choice of airline regardless for many years and many more to come.","Premium economy/economy service","2" "2019-07-09T15:50:48-04:00","Mobile","5","review","We try to fly Singapore Airlines when we can because of the great service. As always the staff are extremely friendly and nothing is an issue. Our return flight was on one of the new A380..more leg room even in economy..seats are slightly bigger and a bit more comfortable. Thanks again for making our travel experience a happy one.","Brisbane to Da Nang via Singapore","1" "2019-07-09T15:47:45-04:00","Mobile","4","review","SQ had always been well know For their service, no comment on that. However, on my trip for the return leg dinner wasn't served for my row, and the on board crews didnt even realised until i ring the bell. Personally felt tgayt this is not a mistake they will make, it is a lack of awareness.","Smooth trip","1" "2019-07-09T15:43:50-04:00","Desktop","5","review","We were on an A380 and were seated up the top in economy which was great. Had a short stop over from Melbourne to Mumbai in Singapore and both flights departed on time and arrived early. Staff were great - would definitely fly with Singapore Airlines again.","Great flights with SIngapore!","1" "2019-07-09T15:39:56-04:00","Mobile","5","review","Good promo, Return flight got shopping voucher. All the crews are very friendly. My childrens always ask what is the next flight, when they known fly with SQ they are feel exciting and happy, they love the channel movies and games.","Voucher ","1" "2019-07-09T15:39:43-04:00","Desktop","5","review","After a stressful period it was time for some vacation. Rocking up at the airport eager to get on my way I found, much to my embarrassment, that I was a day too early. More as a joke than anything else, I asked if they couldn't change me to the flight that was about to leave instead of coming back again the day after. To my surprise the woman at the checkin referred me on to the service desk where they actually re-booked my flight, at no extra cost. Resulting in me getting to enjoy a day in Singapore before continuing my journey. On top of that they gave me a seat with extra legroom which I, being 2m tall, greatly appreciated. In short, they went beyond what I could expect and accommodated me in a fantastic way. The rest of my trip with them was also very good, with great service and friendly crew.","Exceeding expectations","1" "2019-07-09T15:38:52-04:00","Desktop","5","review","Even with the cheapest seats in economy class, there is sufficient space for a 5ft 7"" between my face and the seat in front, to comfortably read newspapers, even with the front passenger seat reclined. And I can recline my seat and fall asleep without my head falling forward.","serves free alcohol on request including flights into Brunei","1" "2019-07-09T15:36:02-04:00","Desktop","5","review","Plenty of flight attendants on duty for the whole flight, particularly with water and juice during the whole journey. Nothing was too much trouble. Not flown with Singapore Airlines for a few years but will definitely be doing so next time.","Great attention from the flight attendents","1" "2019-07-09T15:33:52-04:00","Desktop","4","review","I enjoyed the comfort of the plane, but I liked I had the foot peddles so I could keep my legs moving.","Thailand Trip","1" "2019-07-09T15:29:10-04:00","Desktop","4","review","The cabin crew were very friendly, respectful for full duration of voyage. You can sense the extra care that is provided for passengers. Each passenger is provided with basic toiletry bag and the toilets are cleaned regularly during the flight. Lots of additional food and drinks served between meals.","Very friendly staff and very courteous.","1" "2019-07-09T15:21:50-04:00","Desktop","5","review","Excellent service. Food and beverages were excellent. Comfortable seats and good flight entertainment. Very ahppy to recommend","Great flights","1" "2019-07-09T15:21:38-04:00","Desktop","4","review","This was the most unexpectedly poor service flight I have ever experienced with Singapore Airlines, with whom I have flown over a 40+ year period. Flying business class on a 70 percent full plane meant the food service was over in less than 2 hours. So by 11.30 am GMT there was 11 more hours to landing. The cabin attendants were then very scant until 2 hours before landing. There was no fruit or chocolate available and snacks in galley limited to popcorn, chips and chicken wraps. No drinks other than bottles of water were distributed to passengers with main meal or laterin the flight. I am sure that this was not my expectation at all. The crew seemed very tired and waiting to get home to celebrate Eid. This was a such stark contrast other flights on this trip and felt like Business class was wasted on this leg.","Suprisingly poor leg on great airline","1" "2019-07-09T15:20:12-04:00","Desktop","3","review","I like Singapore Airlines but found this flight a bit hard going. The screen did not work properly in my seat - sound in one ear only and no flight path detail. The safety message was long, flat and boring and it was hard to sleep on the seats. But that's flying - you endure it rather than enjoy it.","Long Way Home","2" "2019-07-09T15:17:10-04:00","Mobile","2","review","Very unhelpful desk staff changed our selection of seats made to feel very uncomfortable and embarrassed Told flight was full but there were at least 8 rows with 1 person in each row we were assigned seats where a stranger was put in middle of us Very difficult to get answers from Singapore Airlines and still waiting for $150 vouchers for 2 people which were offered over 7 months ago It is the ground crew that are outsourced for check in that are the problem no matter how nice you are to them Upon reaching Singapore the staff there were more than accommodating to re seat us","Checking in Brisbane","1" "2019-07-09T15:16:43-04:00","Desktop","5","review","A350 brand new flight. A class of its own. The crew behaviors and overall experience are really good. Food qualities are awesome.","Flight experience","1" "2019-07-09T15:15:02-04:00","Mobile","5","review","Singapore airlines are truly the best out there I've flown with many operators and they are by far the best","Fantastic service","1" "2019-07-09T15:13:47-04:00","Mobile","5","review","Travelled solo with a 3 year old and I couldn't be any happier with the airline. Staff were super helpful making sure the kid have a joyful trip.","Amezing experience traveling with a toddler","1" "2019-07-09T15:04:53-04:00","Mobile","5","review","Singapore Airlines gave me feel comfortable flight. Their crew was very nice and always keep their smile to serve our passengers. SQ flight always on time. In flight entertainment also update. I like SQ and recommended","Birthday trip","1" "2019-07-09T15:04:51-04:00","Desktop","5","review","Service is exceptional, above and beyond. We even received a cute honeymoon cake with all staff congratulating us. Meals are always nice, we always pre order, plus plenty of wine.","Best airline","1" "2019-07-09T15:03:59-04:00","Desktop","4","review","Great service, meals great and comfortable seats, great entertainment selection And reliable.i like the ice cream and chocolate they gave us after the main meal.","Attentive staff and comfortable","2" "2019-07-09T15:02:10-04:00","Mobile","4","review","I took a flight from Jakarta to Perth with 1 hour transit in Changi. When I checked in the airline staff was quick to notice the short time I have during transit and immediately offered me to move my seat at the front so I could get off more fast during my transit. The food were also good and the flights were smooth, so apart from the early morning schedule, I am a happy passenger!","Great service","1" "2019-07-09T14:51:07-04:00","Mobile","5","review","...but not our last time because we found the whole experience to be excellent from check in, boarding and in flight service. The plane was comfortable and food ok for economy. Great flight staff on all for legs of our journey.","First Time Singapore Air...","1" "2019-07-09T14:45:18-04:00","Desktop","4","review","The flight was smooth. The cabin crews were excellent in their dealings. Good food and good choice of drinks.","It was a delightful experience.","1" "2019-07-09T14:44:06-04:00","Desktop","5","review","I have flown with Singapore airlines many times and they've been consistently good to I always try to book with them. Their economy cabins are roomy and comfortable, excellent customer service, on board entertainment is great, I always fly just with a carry on and there is always enough room in the overhead cabins. The food is great except once they gave me the vegetarian meal containing dairy and I don't eat dairy - I only noticed when I read the ingredients on a muffin. This could have been a bad experience for someone else with a severe dairy allergy. During another flight I was seated next to an elderly couple who were ceoliac and requested gluten free meals but their requests didn't come through for some reason. There were no gluten free meals on the flight but the Singapore team member put together some meals for them that looked better than whatever anyone else had, it was great they could accommodate for them so quickly.","Quality","1" "2019-07-09T14:37:59-04:00","Desktop","5","review","Another great flight with Singapore Airlines. The crew members were friendly and efficient, and the service was excellent. The meals were of a very good standard and the regular 'beverage rounds' were very welcome, seeing that one can easily dehydrate on such a long flight. Advance seat selection came at a small cost.","Consistently excellent","1" "2019-07-09T14:29:46-04:00","Mobile","5","review","Excellent service even in economy! The flights were full but not every seat was taken so I got two of three seats on all of the long segment flights. The entertainment selections were timely and extensive. The cup holder was one thing that impressed me the most! Why don’t other airlines have cup holders? The flight attendants were very nice, responsive and helpful. I highly recommend Singapore Air!","Flight to Singapore and Bali","1" "2019-07-09T14:27:54-04:00","Desktop","5","review","From A…..Z all perfect. It started already at the check-in desk, very knowledgeable and pleasant staff. Then a friendly welcome at the plane-door. Seat comfort is very good with lots of room to leave the personal things during the flight. Meals were of very good quality with a wide selection og beverages. The entertainment program is also top notch. All in all a very enjoyable experience. One can expect these days that by boarding a plane you will be carries safely from point A to B. So the difference is the in-flight service, and there Singapore Airlines is just outstanding. Thanks and keep the good work going.","A truly unique experience","2" "2019-07-09T14:23:36-04:00","Desktop","5","review","Impeccable service, good food and just a very comfortable flight on this long route and also for the connecting flight to Manila. I will definitely choose this airline again.","On the top of my list.","1" "2019-07-09T14:20:02-04:00","Desktop","5","review","I have never flown with Singapore Airlines before and would definitely fly again. The service was great with staff continually offering water or juice. If you pressed the button for something they would be there straight away. For economy there was plenty of leg room . The flight was delayed while we were onboard and as there was no air conditioning for 15 minutes they came around with a cold facecloth and water and juice. The Captain also kept us informed of the situation.","Singapore Airlines","1" "2019-07-09T14:19:58-04:00","Mobile","2","review","We booked Premium Economy on all four legs of our flights but the plane offered from Brisbane to Singapore was changed and no premium economy was available. We were downgraded to Economy but the cost of the upgrade was not refunded. We were offered $100 after the flight had taken place. The travel agent took our case to them and the offer was upgraded to $200. Far from satisfactory as Singapore Airlines couldn't provide what we had paid for. Have lodged a complaint with them but have not received a reply or any refund.","Class of Service not provided","1" "2019-07-09T14:15:37-04:00","Desktop","5","review","Singapore Airline staff are so much more attentive than most other airlines, they are always coming round with drinks and snacks which is much needed on long haul flights.","They are there to help, always.","1" "2019-07-09T14:15:00-04:00","Desktop","4","review","Comfortable enough with blanket and cushion. Friendly and very helpful cabin crew. Excellent in-flight entertainment. Wasn't impressed with some of the food and at times the choice I wanted had run out. Connecting flight from Singapore going out was excellent and straight forward. Coming back from Brisbane there was a two hour delay, but luckily the connecting flight from Singapore was held for all passengers and arrived back in UK only 30 minutes delayed.","Long haul and on time - and still smiling!","1" "2019-07-09T14:14:03-04:00","Desktop","5","review","Singapore Airlines is always a pleasure to fly with and a fantastic airlines. We recently flew to New Delhi & Back on Business. The journey has four legs, so I will comment individually Brisbane to Singapore - Small Plane Seats & Average staff, poor food, book the cook is useless Singapore to New Delhi - A380, great seats, fantastic staff and great food. New Delhi To Singapore - A380, great seats fantastic staff and super food Singapore to Brisbane - Small Plane, Small seats, fantastic staff and great food. Singapore Airlines lounge food needs an revamp and upgrade. Overall great experience.","Great Airline To Fly With","2" "2019-07-09T14:10:43-04:00","Desktop","5","review","Flying Business on Singapore airlines makes that long flight actually enjoyable. Being able to lie flat and sleep soundly after having an excellent restaurant class meal via book the cook, combined with very friendly top class service from the crew is wonderful. It may cost more but you look forward to that long flight travelling business, rather than worrying about no sleep and a cramped seat.","Singapore airlines make flying long distance a great experience.","1" "2019-07-09T14:03:17-04:00","Desktop","5","review","Excellent service,staff offer water and juice regularly, check in a breeze, seat and cabin area comfortable in exit seats which I choose due to being very tall, food always good.","Food and staff excellent","1" "2019-07-09T14:02:18-04:00","Desktop","2","review","Our flight out was delayed an hour with very little explanation. This impacted on our ability to change planes in Singapore. We were supplied with transportation and whilst we were being driven to the gate we were informed that our luggage would not be making the trip with us as a result of the time. The driver said it would arrive the next day. He did apologise as did two other people. The lady in charge at the next desk in response to our question of what we were to do about our luggage just barked fill in a form at Cape Town. Our flight sat on the tarmac for at least 10 minutes after we boarded. When we arrived at Cape Town we filled the paperwork in and received our luggage the next day. We are still waiting to receive a formal apology - not happy at all. This compounded my travel as on the flight to Singapore I was vomiting after haven eaten a meal on the plane - it contained chicken. So overall not impressed with this airline.","Extremely Disappointing","1" "2019-07-09T13:57:14-04:00","Desktop","5","review","We were on the way home from an amazing holiday and stepped onto the A380 from Singapore to Sydney. This plane is amazing. It is big, lots of room. The attention to detail was amazing and the service by the friendly attendents was outstanding. It was like they could read our minds as to what we needed. Nothing was a problem. The food was really tasty and hot and the seats were very comfortable. I would definately fly with them again.","Amazing flight, service and comfort","1" "2019-07-09T13:54:53-04:00","Desktop","4","review","It’s a good airline, staff is courteous and check safety is very good. Food is average. Broke up the journey by staying in Singapore, which was better.","Long flight broken by stopover","2" "2019-07-09T13:43:36-04:00","Mobile","5","review","Staff and services were very good. Staff looked after us well. Food was good( as good as airline food is) and my cuppa was hot. Flight was on time and on return was early","Good flight","2" "2019-07-09T13:40:01-04:00","Mobile","5","review","Comfortable cabins, large screens on chair stands, very good food, and for sure, flight attendants are friendly and very helpful. It's really a very pleasant trip in general, and comfortable. I will one day definitely be using Singapore airlines again for my next flight.","I just like everything ","1" "2019-07-09T13:39:09-04:00","Mobile","4","review","I boarded the flight at 11.15pm from Canberra to singapore. I'm 6ft 3"" and the passenger in front of me immediately reclined his seat, i had very little space so i tried to recline my seat... Didnt recline at all and the cabin crew tried but no luck. I was cramped and uncomfortable. The cabin crew were very sympathetic and helpful and i just accepted my fate without complaining. After an hour the senior cabin crew member came and gave me a 100 dollar voucher for my inconvenience.. Very kind and generous of them. Excellent customer service.","Customer service","1" "2019-07-09T13:39:05-04:00","Desktop","5","review","Service above and beyond, Cabin staff friendly and couldn’t be more helpful, nothing was too much trouble.","Great flight","1" "2019-07-09T13:27:57-04:00","Desktop","5","review","Excellent airlines: comfortable seats, good leg space, good entertainment and aids, good choice of meals and drinks, friendly,attentive staff, overall enjoyed the whole flight journey, the best of International airlines to Asia, personally for someone travelling regularly home in different airlines, although more expensive","Best Airline experience personally","2" "2019-07-09T13:26:41-04:00","Desktop","2","review","The flight between Brisbane to Singapore:The plane was a newer model, good size screen and phone charging through usb, however internet was not available and if it was available it was at a cost. Have used Turkish Airlines and Emirates previously and they provide free internet. Food was terrible and i ended up getting diarrhoea from it. To top it up my connecting flight to Istanbul delayed for 3 hours. The plane Singapore Airlines decided to designate for an 11 hour non stop flight to Istanbul from Singapore, was like an ancient plane and an embarrassment to Singapore Airlines. I could not believe the how overrated they are. There was no mobile phone charging available, tv screens were old and not working, smaller toilets in size. It was an old plane. The funny thing is the plane that i traveled in from Brisbane to Singapore was a much newer and comfortable plane and the travel time is about 8 hours, however Singapore to Istanbul takes about 11 hours to fly and they make their customers travel in a crappy old plane for that long. I do not understand their logic. I thought coming back to Australia, Singapore Airlines would have some sense and logic but unfortunately they do not seem to have one as they have done the same thing by putting the same model of plane to the same destination. 11 hours of torture with no internet or even a phone charging socket. Also in my return trip between Istanbul and Singapore i was not happy with one of the flight attendants which i ended up complaining to the supervisor during the flight. To sum it up, i have always liked Singapore Airlines and had good experiences with them, however this trip was very disappointing.","very disappointed and unhappy","1" "2019-07-09T13:26:23-04:00","Desktop","4","review","This was one of the most comfortable flight I have experienced. My only regret was that it was relatively short, one of my next flights which was much longer was with Malaysia Airlines and that was atrocious. Thoroughly recommend Singapore Airlines, top class service","Comfortable Seats and Friendly Staff","1" "2019-07-09T13:24:34-04:00","Mobile","5","review","Amazing people. First time flying by my self and they really looked after me. Would highly recommend.","Grand","1" "2019-07-09T13:21:11-04:00","Desktop","5","review","The staff was very friendly, the plane and seats comfortable, flight on time, great food. All in all a simply perfect flight experience.","Competent and comfortable","1" "2019-07-09T13:19:50-04:00","Mobile","5","review","When flying I always try to fly with Singapore Airlines , as their Service, is Impeccable. At all times I try for the A380-800 as there is more leg room,the seats are comfortable, the food menu is outstanding and tge Fughr Attendants are polute, helpfull and very willing to oblige. I highly recommend Singapire Airlines for price and for service.","Best Airline that I have flown.","1" "2019-07-09T13:18:29-04:00","Desktop","5","review","As always standard was extremely good and our cabin attendants Sylvia and Rusdi looked after us really well. Nothing was a problem to them and they were the same to all passengers around us. This was a connecting flight through Singapore to Sydney and the food and professionalism standard on this flight (sq0221) was just as good. Can always recommend this airline to deliver excellent service.","As always Singapore Airlines are one of the best","1" "2019-07-09T13:12:45-04:00","Desktop","3","review","Our route were between Stockholm via Moscow to Singapore. The ticket was advised as direct flight but said to have a technical stop in Moscow. I turned out to be a full transfer through security and rather long wait at a very depressed airport in Moscow. As airline I can only compare to other such as, Thai air, Qatar, Emirates and SAS when coming to long distance flights. Singapore is not bad at all, but compare to what you pay Qatar has been most affordable. Qatar, Singapore and Emirates are all good airlines, but for me Qatar has impressed me the most. Though I must say, that Singapore Airlines has the most professional cabin crew I've met. They are almost perfect from outer appearance to being accomodative friendly. But the aircraft itself did not impress! The toilets were not very fresh and badly cleaned between the routes. And they were super small so you had hard time turning around. The food (at least at the economy class) was terrible, with dry and crumbly bread and tasteless food. The other airlines I mentioned earlier had all better food and drinks. The seats were narrow and the only good thing about them were the adjustable food rests that I missed on the other airline's air crafts. But for what we paid compare to what we could get from the other airlines, I must say that I'm disapointed with Singapore. Going back to Singapore again, I'll rather take other airlines next time.","High expectation but not fulfilled.","1" "2019-07-09T13:07:23-04:00","Desktop","5","review","Fast efficient friendly service. Very pleasant staff. Flights were on time and smooth. Washrooms were serviced","Italy 2019","1" "2019-07-09T13:04:26-04:00","Mobile","5","review","Flew with Singapore airlines to Singapore. Highly recommend, both the aircrafts, there & back, were comfortable, food very good & staff attentive when needed. My personal opinion is that Singapore are the best airline I have travelled with & would definitely give them my business again","Excellent","1" "2019-07-09T13:03:16-04:00","Desktop","5","review","We had just finished our long haul flight from the US to Singapore and had to switch airlines for our final leg. Let me say, the service was excellent from the moment we walked up to the counter to recheck our bags. The agents were friendly and polite, recognized our Star Alliance status without issue, and gave us lounge passes after our long flight to relax. The boarding process was quick and seamless with smiling and helpful flight attendants. The standard amenities on Singapore Air were nice... All passengers are served a meal, and boy there are plenty to chose from during online check in (Kosher, Muslim, Vegan, etc.) They were quite tasty. In flight entertainment in all seats, with several international movies and shows to choose from. All of the seats had power outlets to recharge. Our seats weren’t cramped like some US airlines either.","Top Notch Service","1" "2019-07-09T12:52:10-04:00","Desktop","5","review","The best airlines. The best airport. If given a choice we’d always fly with them. Nothing more needs to be said.","⭐️⭐️⭐️⭐️⭐️","1" "2019-07-09T12:47:57-04:00","Mobile","4","review","Been flying with this airline for quite a number of years. They always provide excellent service no matter what. Food choices, beverage choices and even ice cream selection (if being served) are good. Service is always on point. Always on time (based on my experience). The only ""issue"" i have is their gate assignment in Singapore to Manila segment, its always the farthest. Keep it up. ","Always a good one","1" "2019-07-09T12:47:18-04:00","Desktop","5","review","I am please to say flying to Mumbai was a pleasant experience. The flight left on time ,which is always what you want ,however more important when you only have around fifty minutes to change to a connecting flight in Singapore. The check in staff ,on flight were efficient and friendly . 5he food was very good as was in flight entertainment. Definitely would be my first option flying that way again. By the way the price was very competitive.","Enjoyable experience","1" "2019-07-09T12:43:51-04:00","Desktop","3","review","As a tall man I paid for and got a seat with extra leg room; the penalty is you have no storage available from the back of the seat in front of you. The seats are narrow and if a large man, there is very little room to swivel or turn. Newer aircraft have less padding in their seats than the older versions. Unlike other airlines, little or no water was offered other than a small container during the meal(s).","Uncomfortable seats and no water","1" "2019-07-09T12:39:17-04:00","Mobile","1","review","Flew return Europe business class. Dreadful experience both ways. Broken seats, old planes, running repairs with blankets filling in seat gaps, poor customer service, sub standard complaint procedure and limited food options some legs. A huge fall from grace for this airline. Have switched allegiance to Qatar and Qantas.","Below standard","3" "2019-07-09T12:23:55-04:00","Desktop","5","review","Once again flying with Singapore Air is a pleasure Comfort, flight crew, cabin crew marvellous We cannot vault as we always fly from Koh Samui to wherever & never had a problem Will continue to do so & looking forward to our flight back to Perth WA in September","Best Airline we have flown","1" "2019-07-09T12:16:15-04:00","Desktop","5","review","I have found this airline to be the most comfortable. personal TV with more leg space. Ozzy planes seem to be so crampt. The service on Singapore airlines is unbeatable. I feel every flying country should take a lesson from Asain hospiality.","Flying can be so annoying","1" "2019-07-09T12:16:12-04:00","Desktop","5","review","Singapore Airlines certainly know how to do customer service and I felt looked after from start to finish. Hot towels, snacks and decent food made this one of my more memorable flights of recent years and is now an airline I will definitely use again and recommend to friends. Singapore Airlines well done on a great job!!!","Outstanding customer service!!!","1" "2019-07-09T12:13:39-04:00","Mobile","5","review","Another flight to see the family, love Singapore Airlines nothing is too much trouble. Food, service is great the cabin Crew are fabulous. It's as if they anticipate your needs nothing is a problem. Always a smile on their faces even when there is a fractious customer. This is my 4th trip with them, they beat a number of others hands down.","Superb Singapore Airlines","1" "2019-07-09T12:09:45-04:00","Desktop","5","review","Just all round good service. From food to entertainment and wonderful service. Can't fault Singapore Airlines.","Favourite Airline","1" "2019-07-09T12:03:53-04:00","Mobile","5","review","The flight attendants are so attentitive to your needs. They walk the isles of the plane often to see if you need anything. The flatbeds are fairly comfortable in the 777 aircraft the A380 comfort level is much better though. Great food & wine choices. Movie choices are fairly OK. Overall I love flying this airline.","AAA service in the Sky","1" "2019-07-09T12:02:55-04:00","Desktop","5","review","This is the second time I've flown long haul with Singapore Airlines and there are a lot of reasons why I will choose it again over other providers; One: I trust the efficiency of the staff to deal with people with courtesy and good manners, even in economy. Two: they fly from Manchester, which is my closest international airport Three: Singapore Airport is the best airport in the world, no other comes close- it is clean, easy to get around, and offers a big variety of experiences and facilities that aren't all to do with shopping Four: flying from Manchester to Singapore means you get the longest bit of the journey first Five- the journey from Singapore to Melbourne is always the most relaxed and easy- going of any long haul trip I've been on. Six- it's just better than the rest- and I've flown a few!","My go-to airline","1" "2019-07-09T11:49:13-04:00","Desktop","5","review","Excellent service, brilliant flight, staff outstanding, meals were great choices of 3 main meals. My wife does not like flying but enjoyed the flight very much, was very happy at the end","Singapore airlines, excellent flight","1" "2019-07-09T11:47:43-04:00","Desktop","5","review","We flew quiet a bit but Singapore airlines were exceptionall. The most comfortable flight. 8 hours went very fast, l wished l stayed longer. Definitely my next flight will be with them again, btw l flew with them few times over the years and they keep getting better every time. Highly recommended","Relaxed flight","2" "2019-07-09T11:44:06-04:00","Desktop","5","review","I used AMEX points transferred to Singapore Krisflyer FF account. We booked a almost year in advance and got two seats in the first class suite on the A380. Absolutely fabulous experience. The aircraft as configured for Singapore Airlines was superb and the seating was top notch. The two seat compartment was completely enclosed and the king size mattress lowered from the wall behind the seats. The windows to the aisles could be shuttered for privacy and it literally felt like a small apartment in the sky. The food was top notch as were the wines. Givenchy amenity bags, caviar, etc. Yo name it, it was absolutely spectacular. They have since changed the configuration in the A380 but it's still magnificent. Took almost 22 hours too get to Singapore from LAX because of a 1 hour, thirty minute stop in Tokyo but it was all definitely worth it. The only downside was that we arrived in Singapore and 3:30 AM but other than that, it was definitely worth it. The cabin crew was excellent and the Changi airport in Singapore is like visiting Universal Studios. They get an A***** as far as I'm concerned.","Best airline n the world!","1" "2019-07-09T11:39:59-04:00","Mobile","5","review","Johannesburg to Singapore is a long flight. The aircraft is one of the more comfortable. The crew are professional and friendly. I have always been on flights that are on time or early and I have flown this route many times. I would highly recommend.","Best Airline for good reason","1" "2019-07-09T11:39:39-04:00","Desktop","5","review","A lovely airline,the staff made our long journey more tolerable,always pleasant and with a smile. Would always recommend them.food was good and the Singapore slings went down a treat.","Excellent airline and lovely staff","1" "2019-07-09T11:37:05-04:00","Mobile","5","review","Great: service , comfort, room,and food.First time with this airline was on a deal going to Perth was highlight off flights looked forward to return flight","Best flights","1" "2019-07-09T11:35:45-04:00","Desktop","5","review","Cannot fault this airline, thoroughly professional service, lovely staff. Even though our flight was delayed, we were well looked after. We travelled with our 10 year old granddaughter who was not feeling well on the plane, the staff could not of been better with her they looked after her Wonderfully, the staff were very brilliant. The food was reasonable and drinks plentiful. Would definitely use them again","Excellent service","1" "2019-07-09T11:33:46-04:00","Desktop","5","review","I have had the pleasure & privilege to visit 52 countries & some multiple times. & always use Singapore airlines where possible. They are by far the best. The cabin crew are fantastic. The food is great. They beat our own... Qantas.","the best airline","1" "2019-07-09T11:32:54-04:00","Desktop","5","review","Ryan and his team provided the best service I've ever had in the skies! The business class seating was as comfy as my couch at home, and just as roomy. And the food was like dining at a Michelin rated restaurant. Will always look to book with Singapore first!","Comfy as my couch. Food as good as a top restaurant. Best service in the skies!","1" "2019-07-09T11:32:01-04:00","Mobile","5","review","My first long haul flight to Japan. My friends and I spent week in Tokyo. Ten hour flight but with the IFE and meal service, it didn't seem to take that long. The flight attendants were awesome. Very friendly. The food was excellent. Almost too much to eat. Snacks were available the whole flight. Actually took the sister flight back to LAX. An experience I'll never forget. Thank you Singapore Airlines.","Great Airline, Great Service","1" "2019-07-09T11:27:07-04:00","Mobile","5","review","Four flights with Singapore airlines. Excellent airline. Excellent staff. Quick service for lovely fresh meals and snacks. Wouldn’t hesitate to fly with them again.","Vacation trip en route to Bali","1" "2019-07-09T11:26:24-04:00","Desktop","5","review","Excellent service with plenty of drinks and snacks. Snacks were available any time during the flight, The staff handed out menus and we were able to choose what we wanted from the menu. The ice cream dessert came out after the main part of the meal was served. Which was great. The food was fantastic.","Singapore airlines","1" "2019-07-09T11:22:55-04:00","Mobile","3","review","I travelled on the big Airbus A380 and expected comfort and refinement. Whilst I did get low noise levels and good service, the temperature regulation was awful and the lay flat seat was cramped. One minute the cabin was too hot, then it was too cold before being too hot again. The space for your legs is very offset when you change into sleeping mode and if you turn over in bed your knees bang on the seat in front, ergonomically the layout is bad as people don’t have legs offset to one side! I’m not exactly tall so good luck to any tall people who want a good sleep on this premium priced service. They’ve crammed too many seats into this plane, I was on the top deck and my partners airline sized business bag wouldn’t even fit in the overhead locker, neither would my umbrella, both were fine on the smaller Cathay Pacific Airbus A350 we took on the way out. The cabin service was very good but this didn’t compensate for the plane layout, I’ll avoid this plane in future due to the cramped cabin layout","Great service but uncomfortable lay flat bed","1" "2019-07-09T11:20:38-04:00","Mobile","4","review","We were a group of school students travelling together. Everyone was catered well for and our trip back with a broken leg in a wheel chair was very well looked after by all ground staff.","Well looked after","1" "2019-07-09T11:18:48-04:00","Desktop","5","review","First time that we. have flown business, absolutely enjoyed every minute of it, doesn’t come cheaply but experience totally different from Economy. Can highly recommend Singapore Airlines","Business Class","1" "2019-07-09T11:17:52-04:00","Mobile","5","review","Very comfortable flight. The flight attendants and cabin crew were amazing and the service was 10/10. Nothing was too much trouble for them. The food too was of a very high standard . I certainly would highly recommend Singapore Airlines.","The best airline","1" "2019-07-09T11:14:50-04:00","Desktop","5","review","This was the first time we have flown with Singapore airlines and we were pleasantly surprised, for what is a long flight seemed a lot quicker and more comfortable. The service from the cabin crew was efficient and polite and the food was about the best you can get on an airline.","best flight so far","1" "2019-07-09T11:02:29-04:00","Desktop","5","review","The check in, staff, food and service were all very good, however, why are babies allowed at the front of economy ie just behind Premium Economy on an overnight flight. Without fail, one or other of the 2 babies were crying all night. I was nearly crying myself through sheer exhaustion by the time we landed in New Zealand. Having booked an overnight flight we had expected to get at least a few hours sleep, but the babies ruined it for at least 100 people. There should be either specific flights for those who wish to take babies on long haul flights or restrict babies to daytime flights.","Great service from the airline, shame about the screaming babies","1" "2019-07-09T10:58:24-04:00","Mobile","5","review","It was nice experience to have a flight with Singapore Airlines. Me and my family enjoyed. They are never late. Thats really good. Appreciating.. ","Nice to visit with them. It was a big plane. Nice and well behaved cabin crew. ","1" "2019-07-09T10:56:31-04:00","Desktop","4","review","We booked and paid a bit extra for exit row seats. This made a difference to us as we could stretch out our legs. Hostesses were awesome . Flight was packed. Thought food was top notch and we were offered the normal meals but if we were hungry outside of the normal meal times we could ask for a snack and you usually got a the choice of muffin or sandwiches. I also got a cup of tea a few times. Really fantastic onto it service. Everything was top notch. Flight pretty hideous and neither us like sitting still for too long! We got a bit of sleep but not a lot.","Flying Christchurch NZ to Singapore then onto Manchester","1" "2019-07-09T10:55:19-04:00","Desktop","4","review","Very good service by attentive, friendly staff. The flight was fully booked, so the cabin attendants were quite busy, but still managed to remain friendly and efficient. The aircraft was an Airbus A350, seat configuration 3-3-3. I found the seats uncomfortable, with too little legroom, With Singapore Airlines having a good reputation, the flight to Europe and back was filled to capacity on each leg. Long waiting times for just about everything, crowded aisles, toilets very busy (and not too clean at times, the staff couldn't keep up). Long queues at check-in as well, of course, as well as at arrival. Connections were quick, however, and Changi is still my preferred transit airport.","Too popular for its own good","1" "2019-07-09T10:48:39-04:00","Desktop","5","review","The cabin crew are charm personified and always want to please. The pods are comfortable and everything is at one's fingertips. The choice of food is very good and the quality of the wines exceptional. My only somewhat negative comment is that the second meal was served while we were still around 5 hours from LHR and appeared, at least to me, to be very close to the first meal. I would have thought that the meal could have been served between 2 and 3 hours before arriving at our destination.","Excellent","2" "2019-07-09T10:47:11-04:00","Mobile","5","review","Singaporeairlines premium economy is the best affordable way to fly! I say affordable when you take advantage of the specials, which ia quite often. In my case from JFK to KL was the price of economy for premium economy seating! U get more options for meals pre booked twelve hours before flight! U get served first! naw that’s awesome. Food quality was great so was the service, the pick up after meal was took a little longer but hey nobody is perfect but for Singapore it was damn close. Tip: if u wanna take advantage of the specials, long haul flights usually got pretty good deals but no stopover except for transit, if u decide to stopover in Europe en route to Asia, it’ll cost you significantly more but it’s worth every penny. For me Singapore, Emirates and Qatar are best!","The Best!","2" "2019-07-09T10:45:42-04:00","Desktop","5","review","I have traveled thrice in Singapore Airlines. Great crew and service. The quality of food served on economy class was the very good.","Very good","1" "2019-07-09T10:45:36-04:00","Mobile","5","review","Great service, attractive, polite stewardesses, good food, comfy seats, good lounges, simply the only airline to use!!","The only way to fly","1" "2019-07-09T10:45:09-04:00","Mobile","5","review","Excellent experience flying economy class with Singapore Airlines. Extremely polite serving staff, very attentive to your needs, flying in big 380 plane, timely flight, good mileage points.","Efficient and polite service economy flight ","2" "2019-07-09T10:38:03-04:00","Mobile","4","review","Highly friendly, professional staff. Nothing was too much trouble. Meal service was great. Pre-booked meals precisely served. Staff to passenger ratio was accurate and efficient! Highly recommend this airline but would recommend seat refitting of the fleet within the next 6 months. ","International flight service","1" "2019-07-09T10:26:30-04:00","Desktop","5","review","As always Singapore Air does not disappoint. If you have to do the long haul with arthritis and aching everywhere you might as well have what is in my opinion the worlds best airline helping you do it, with a stop over in Changi, the worlds best airport to stretch out, walk in a butterfly garden and have a shower. There are reasons I remain (as best I can) loyal to Singapore Air, the comfort, food, the staff and the service to name a few. I wish I did not have to shop around because no other airline comes close.","Long long haul","1" "2019-07-09T10:18:38-04:00","Desktop","5","review","Even though on a slightly more expensive side, the flights are worth it. The cabin crew are very friendly and professional. The layover in Singapore is pleasant. Both the airport and the city is lovely.","Prolly one of the best airlines out there","1" "2019-07-09T10:17:26-04:00","Desktop","5","review","Let me tell you, our Canadian Airlines could take a page out of Singapore Airlines book. The flight was amazing. The staff was amazing. They were so attentive and polite. Anything you asked for, they got you. The seats were comfortable. The movies were good choices. The food was tasty and hot. What more could you ask for, Oh, free wine and big glasses..","I’m not sure you could do BETTER!","1" "2019-07-09T10:16:12-04:00","Mobile","5","review","Staff very friendly and quick if you need something. Flight was very soft no turbulence nothing. This airline is perfect and I will fly again. Price and quality very good.","Great Airline","2" "2019-07-09T10:12:12-04:00","Desktop","5","review","A friend introduced me to this airline, i'm was so impressed i used it all the time when making business flights to visit clients in Singapore.This airline has to be the one that sets the standard for all airlines to follow, and it's a pretty high bar. The service from the hostesses was second to none, in flight food was the best i've ever had on a commercial flight, and for a long haul flight, it was probably the most comfortable.","Excellence","1" "2019-07-09T10:11:42-04:00","Mobile","3","review","A very long flight 5 and a half hours perth to singapore then 4 hour wait to transfer to singapore to Milan. Over 14 hours to Milan. Food and service was very good but its a pity you have to put up with disrepectful passengers that make your flight uncomfortable.","Long flight","1" "2019-07-09T10:07:45-04:00","Desktop","2","review","Having flown with Singapore Airlines previously and been happy I was extremely disappointed this time. Flying economy, the seating and legroom was as expected. The cabin service could not be faulted. The food however was extremely disappointing(to put it mildly) on the Adelaide-Singapore leg, and even worse on the Singapore-Milan leg. And the return flights worse again! : dry rubbery fish- sauce only half covered it, flavourless, watery, overcooked vegetables, flavourless pasta entree( no sauce or topping?) followed with what looked to be same pasta in main course(?) ; dry, stale rolls......Whilst I do not have high expectations for in flight food, I do expect edible food and don't expect to describe it as DISGUSTING. I cannot help compering it with the surprisingly excellent meal we had with Air Maroq flying Casablanca to Rome ( which also had amazingly good leg room.) The only good thing with dinner was the tea, which was excellent. My advice, take some substantial snacks, and if time permits, eat at Changi Airport. Mmmm.....Most disappointing. Gone from good to poor rating.","Disappointing!","1" "2019-07-09T10:04:54-04:00","Mobile","5","review","Having recently flown with Iberia to South America my recent long haul trip to Australia with Singapore Airlines shows how long haul should be done. Comfort on both flights were comparable, but customer care was another matter. The flight attendants on Singapore Airlines couldn’t have been more attentive and nothing seemed like too much effort. Constantly walking along the aisles checking to see if there was anything you wanted and throughout the flight there were always trays of drink on offer. In contrast you had the feeling that the staff on Iberia wanted to do as little as possible. Food on both airlines was equally different with the food on Singapore being more than edible whereas on Iberia it was better left alone and providing a dry tasteless ham and cheese roll as one of the meal option was really taking the mick.","Simply the best","2" "2019-07-09T10:03:02-04:00","Mobile","5","review","Very high service on Singapore airline. We had pre-order vegan food and it was very good and we allways got our dinners before anyone else😊 Can highly recommed Singapore airlines","High service","1" "2019-07-09T10:01:25-04:00","Desktop","5","review","World's longest flight was great thanks to the fine service and confort onboard Singapore Airlines. Flight was on time both to and from. Outstanding treatment by the crew.","World's Longest Flight went by so fast!","1" "2019-07-09T10:01:24-04:00","Desktop","5","review","Had been on a business trip and would say had an amazing experience . The customer service is the key differentiation when compared to other airline . They have a excellent service attitude and customer focus .","Amazing experience","1" "2019-07-09T10:00:09-04:00","Desktop","4","review","Still one of the better airlines although it use to be better. Nowadays, not much to drink. Very happy to have a bottle of water on meso I don’t hydrate. Nearly every flight we make with SA (2x a year) the choice of food is poorly. When half the plain is served there is no choice anymore. Then you have to eat rice or mie, even if you don’t want to. Last time we were realy mad and told the staff to get some food from business class. They did. We are only talking about the eggs. It appeared to be exactly the same as economyclass. So didn’t have to be a problem. It happens very often lately. Every trip the same problem. Is very annoying, problem is probably unsolvable.","Still one of the better airlines","1" "2019-07-09T09:58:12-04:00","Desktop","5","review","let me start by saying i'm a big fan of SQ. have flown this flt several times economy--and SQ economy is light years ahead of most transatlantic u.s. carriers. have also flown SQ business class and it is very impressive. BUT this is my first SQ premium economy and quite frankly, it was disappointing. the seats look better than they feel plus the trays are in the armrest reducing them further. the food service is essentially economy plus bubbly. the crew seemed lethargic and disinterested (thought i was on United for a moment) very unusal for SQ in my experience. based solely on this flight, the added cost of premium economy was not close to worth it.","a hiccup for a very good airline","1" "2019-07-09T09:57:39-04:00","Desktop","4","review","Singapore airlines is one of the few airlines worldwide that treats passengers with life-threatening allergies seriously. Not only do they not serve peanuts in Economy; they provided genuine ‘no nut’ meals, all the staff were helpful & allowed us to pre-board for each flight and gave us a run down of the ingredients in each meal even the ice cream before asking if it was ok. Great service with a smile for people with life threatening life allergies. Special thanks to ground attendant Erik in Taiwan who made our journey so much easier and was so kind and supportive to us! I will travel Singapore airlines now out of choice even when traveling alone because of their support and attentiveness in such matters. I wish other airlines who practice selective ignorance and prejudice on people with severe nut allergies would take this matter seriously and put passengers lives before profits and the whims of spoilt, insensitive travelers who want ‘little peanuts’ with their drinks.","Traveling with someone Severe Nut Allergies - Singapore Airline made it easier and took it as seriously as it should be","2" "2019-07-09T09:57:14-04:00","Desktop","5","review","Having flown with Singapore airline previously, the service hasn't dropped at all it's the best company we have used in all our travelling.","Excellent flights","1" "2019-07-09T09:56:30-04:00","Desktop","5","review","Excellent care and service. From check in to baggage claim. The seat was a wee tight but the good food and videos made up for it. I liked the assortment of food, but the little snacks were not too good.","Singapore Airlines","2" "2019-07-09T09:48:05-04:00","Mobile","5","review","Singapore airlines as well as Changi Airport are the best I've experienced in years. Great service, entertainment and competence.","Great service","2" "2019-07-09T09:44:11-04:00","Desktop","3","review","Our inane travel policy states that you have to fly 75K miles in a FY to get to Business Class, with a couple of other minor stipulations. Prior to that, one has to fly Economy from SFO - BLR. Although this review is ostensibly under the SQ banner, it is a review of three airlines flying this route in Economy. Firstly, all three carriers offer outstanding service in business class so you won't be disappointed with any of them, your only considerations will be timing / convenience and budget. The story in Economy, however, is vastly different - with the order in my title, basically providing how you should consider the three carriers. SQ were uniformly consistent in friendliness and service; Emirates were somewhere in between with some inconsistencies and CX, disappointingly last. In the CX economy cabin, especially from HKG - BLR and back, the overarching vibe was one of casual indifference - anything and everything was seen as too much trouble. If not for my Diamond status with them, these flights would have gone down as some of the worst ever flown. CX's 10 abreast in the 77W didn't help either. EK has the same problem, SQ does not. I'll be completely candid here - CX has been one of my favourite carriers for years and I can't really fault their Business Class product. However, in Economy, they left a lot to be desired. The CX flights were July and December 2018, EK in September 2018 and SQ in February 2019. ","A Tale of Three Tails: SQ, EK and CX","1" "2019-07-09T09:41:09-04:00","Desktop","5","review","One of the best flight experiences we have had - quiet, friendly and personal experience - these guys really know how to do service with a smile","A great flight with so much attention to detail","1" "2019-07-09T09:40:40-04:00","Mobile","4","review","Excellent service from check in time to final arrival at Heathrow. The attention to detail from cabin crew and the meeting of requirements is well catered for.","Mr Blanchard","2" "2019-07-09T09:36:24-04:00","Desktop","5","review","Check in was easy, straight to lounge, had champagne and snacks before boarding, found our beds before wide choice of meals, then settled down to watch our selection of recent release films, and so to bed.","Singapore airlines continues its excellent service","2" "2019-07-09T09:34:07-04:00","Mobile","5","review","First of all, I'm only 5 feet tall, 130 lbs. The seats were perfectly fine with enough space for me to sit comfortably. I sat on an aisle seat. Every seat had it's own TV with movies and games. We also had charging stations. They hand out headsets as you enter your flights and gave us goodie bags with socks and toothbrushes!! Service starts before the flight even takes off with a hot towel to wash your hands!! Loved it!! Meals were served and they were filling and quite delicious! They always offer 2 choices. Drinks are serviced continuously throughout the flight. The crew themselves were very nice and pleasant. Quite a few people, including myself accidentally hit the call button trying to figure out what all the buttons were and the flight crew was patient in responding and correcting our mistake. Overall, it was a good experience. I would choice them again when flying out that way!","Good service","1" "2019-07-09T09:34:03-04:00","Desktop","5","review","We always fly business class and flying with Singapore Airlines was really AMAZING. It feels like you have your own little cabin... a lot of space all to yourself. Very comfortable. The service was excellent and we will definitely fly with them again. Everything about the flight was worth every cent. I can truthfully say that it made our holiday so much more enjoyable. With our return flight I was very ill from something I had eaten in Phuket...and the air hostesses went out of their way to make me comfortable and feel better.","Flight with Singapore Airlines Business Class AMAZING","1" "2019-07-09T09:27:37-04:00","Mobile","5","review","Singapore airlines is the best airlines. SQ always be my first choice. The cabin crew are the best crew ever they work very hard and always very friendly and polite. But a lots of rude passengers they can’t wait I don’t know how cabin crew can be so patient with them. ","Best ever ","1" "2019-07-09T09:18:22-04:00","Desktop","5","review","One of our best flights ever, and we´ve been around some :-) Here everything took place without any delays, the pilots and the crew were very friendly, quick and helpful! We had ordered special diet foods for 3 out of 4 persons in the family, which were correctly served to the right person ahead of the normal meals. arrived in NY well ahead of schedule. An extra plus for the very beautiful uniforms of the female crew, so nice to see something different once in a while. We´ll surely choose Singapore Airlines again!","Top service!","2" "2019-07-09T09:18:02-04:00","Desktop","4","review","The best airline for the trip at its price point. Food served was as per their usual high standards. Travel times are as punctual as always.","As Expected","1" "2019-07-09T09:17:00-04:00","Desktop","5","review","very pretty and friendly stewardess. service was fast, food is nice. no wonder they are voted the best. The thing i like best was the clean and new aircraft. i took some other airlines before, the seat pockets are normally stuffed with rubbish. :(","new aircraft, comfortable and clean seats","2" "2019-07-09T09:14:59-04:00","Desktop","5","review","This was the best economy service, I ever had. There were several meals and snacks and beverages the entire flight. Warm towels, ice cream, headphones, socks toothpaste and brush, blankets spacious seats and great personal entertainment screens. The staff were very polite and accommodating. I will definitely fly Singapore airlines when I can.","Best Flight Ever","1" "2019-07-09T09:14:51-04:00","Mobile","5","review","there is no such as a co policy.. any co policy is drafted & implemented by the people or staff.. similarly, to say SQ offers great service simply means: the great people of SQ further hired equally brilliant people for SQ's on ground and onboard services.. if u were on SQ 421 from Mum to Singapore on 04th of July, you would know what I am talking about.. and since we were the recipients of the gesture we can only say: WHOA! the staff, namely (only first names known): Mr. Shawn Ms. Jessie Ms. Chloe Mr. Felix Ms. Andrea Ms. Srishti deserve more than a Ton of GRATITUDE for the gesture on behalf of SQ.. SQ celebrated and therefore multipled the happiness^36k to a mother's glory and her young achieving son - Winner of All India Beat-Boxing Championship! I have had umpteen fantastic experiences with Singapore Airlines, and am sure every journey henceforth would not be any less.. SQ as an airline, ergo the Staff - you are the PRIDE & JOY of the aviation industry!","ALL HAIL SQ!","1" "2019-07-09T09:13:04-04:00","Desktop","5","review","We had a delay at HR first time ever and been using them 18 years major part is For the plane th looked after us amazingly well .even put us up in Singapore Airport for a few hours .the only thing would have been better on the next morning Flight to Sydney took a long time for me to get over the flight .The. Only negative Is on any. Air line. If been delayed I think should put those. People on first , that Goes on any air line .","Flycruise","1" "2019-07-09T09:12:51-04:00","Desktop","5","review","Singapore Airlines lives up to its reputation. The service I received was excellent. The stewards were very attentive and food excellent. I have flown business class with other airlines and Singapore Airlines outshines them all.","First class Airlines","1" "2019-07-09T09:11:00-04:00","Desktop","2","review","We were expecting big things from Singapore Airlines as we'd heard they'd just won the Best Airline in the World Award. We were really disappointed in every aspect of this airline. At Check In, we were told that the Premium Economy was totally full and we couldn't change our seats (which were the worsts seats in the cabin - the E and F seats). When we got on the plane, there were three vacant bulkhead row seats. We flew three sectors with them, and each flight was at least an hour late. The service, which we expected to be excellent, was pretty much non existent, with the cabin crew disappearing the minute the meal had been served, and not reappearing until the next meal service. Despite being awake all night, I was never offered anything outside the meal service, not even water. I am not sure why Singapore Airlines has such a good reputation - we will definitely never fly with them again.","What a Let Down!","1" "2019-07-09T09:10:44-04:00","Mobile","5","review","I ordered the chef choice for dinner on my way back. The spicy Thai fish dish was well prepared and way better than the Rock Pool inspired Qantas Business flight. However the lobster thermidor was too creamy for my liking. It was a beautiful flight served by professional airline crew. My favourite is Cathay followed by SQ.","Chef meal","1" "2019-07-09T09:10:19-04:00","Desktop","5","review","No matter what airline you fly to the far east, try to transit Chiang Airport in Singapore and allow yourself a long layover to explore Marina Bay and The Jewel at the airport itself. There are free tours from the airport but if they are full, hop on the train to Marina Bay. Easy access and travel.","Spent a lot of time in the back of the plane with flight attendents as it was a long flight. They were great...","1" "2019-07-09T09:06:06-04:00","Desktop","5","review","Lovely touches like hot flannels, plenty of drinks and food. Delightful stewards on board. Very clean.","The Best","1" "2019-07-09T09:05:03-04:00","Mobile","5","review","This is a.new route for Singapore and my first time flying with this airline. I was very impressed with the whole.experience. On time.both ways, comfortable seating with reasonable leg room and good entertainment screens. In flight complimentary food was of a good standard and the staff bey attentive and pleasant. Well done Singapore!","One of the best flights I've 🐝 on","1" "2019-07-09T09:03:34-04:00","Desktop","2","review","Robotic cabin crew. REALLY uncomfortable seats for those who have bad necks, head Corder forward so got a headache within hours. Inedible food (Special chef orders just as bad too). Lights off at 3pm, yes 3pm so for 2 flights totalling approx 1 day of flying time, supposed to sleep .. Ummah, hideous for those who don't need hours and hours of sleep. Told to switch my 'night' light off so couldn't read and didn't want to watch any more movies. Return flight packed (This time in ECO as no room in PREM ECO), hot cabin, service stretched ... If you could call it service. I asked to borrow a pen to complete landing card and waited 30+ minutes. Had to ask again. Only thing I asked for in the 4 flights I took. I will NEVER fly this airline again mainly because the crew have zero empathy and the seats are SO UNCOMFORTABLE. If only I'd flown Virgin Atlantic ...","Was SO disappointing","1" "2019-07-09T09:02:10-04:00","Mobile","5","review","First ever long haul flight from Amsterdam to Singapore then change for Perth. Very enjoyable relaxing flight. Flight attendants were fantastic and we felt so pampered. Can’t wait to fly with them again.","Family","1" "2019-07-09T08:56:05-04:00","Mobile","4","review","Staff excellent; food mediocre--too asian oriented--legroom,just about but not for tall people--inflight entertainment; adequate but dated: aeroplane; worn looking in parts;would I recommend? We would all like business class but price prohitive :Suggest one reserve seats.","Rrturning from holiday","1" "2019-07-09T08:55:08-04:00","Mobile","1","review","Very poor this time as partner is disabled and needs wheelchair cabin crew ok but airport staff in Singapore particularly and Sydney poor","mr Taylor","1" "2019-07-09T08:54:39-04:00","Desktop","5","review","Flight was ontime for entire journey food and sevice was excellent,staff was coordial and housekeeping in flights was excellent.","auckland to mumbai via singapore","1" "2019-07-09T08:53:24-04:00","Desktop","5","review","Long delay due to breakdown after this airline did all it could to compensate in fact financial compensation was paid with no need to make a claim and turned out to be more than cost of flight we were given the impression airline took pride in what they provide and did not want to dissapoint","unbelevable compensation","2" "2019-07-09T08:53:00-04:00","Desktop","4","review","I required assistance through the airport and onto the plane, also off the plane to collect our luggage and get to our prior arranged transfer car. The staff of Singapore airlines and their partners were extremely helpful, polite and could not have done better.They gave us every consideration on the whole journey.Our final destination was Townsville, Australia. On each leg of the journey we were given every consideration.","Airport Assistance","1" "2019-07-09T08:49:59-04:00","Mobile","5","review","This is the best airline I've been on, customer service was excellent the airplane was clean and great choice of entertainment and food!","Amazing airline","1" "2019-07-09T08:46:08-04:00","Desktop","5","review","We flew Singapore airlines in March 2019 there were four of us. The flight was great the staff were so nice. Seats comfortable, food was nice and just the right amount. We enjoyed the movies made the flight go quick and there was a good choice of movies","Fantastic airlines very enjoyable flight","1" "2019-07-09T08:43:54-04:00","Desktop","5","review","The flight to Duesseldorf from Singapore on board A350-900 was fantastic. Ordered book a cook and it was perfect both supper and breakfast. I had a very nice sleep. The service was also great. The flight was not so full and we had a very smooth flight during the time of flying.","Great flight and service","1" "2019-07-09T08:43:35-04:00","Desktop","5","review","Would highly recommend the airline, the crew were so helpful and were willing to fo the extra mile, they were always on hand with drinks, food and support","Amazing , helpful crew who couldn’t do enough for the passengers","1" "2019-07-09T08:41:43-04:00","Mobile","1","review","It was awesome I really enjoyed hospitality and frendlyness of free and luxury of plane Every one cares for your peace and all dressed in respectful lovely uniform .. Al well trained to ease your flight and make you enjoy it I would say I really loved Singapore only from flight and airport. I even decided to go there and I did later with my family They deserve to be on the top","I was on transit on my way to Australia","1" "2019-07-09T08:38:44-04:00","Mobile","5","review","There definitely some reason why Singapore Airlines is World no. 1. They have amazing services, very punctual, in flight services are amazing. They have got best in class fleet and very professional crew. Big thumps up for Singapore Airlines.","Definitely the world's No. 1 aircraft","1" "2019-07-09T08:36:24-04:00","Mobile","1","review","I will never ever fly Singapore Airline again, we were given seats one row from the back, I asked for window seat at checkin and was told sorry the flight was full so none were available, the couple behind us who booked in ( who were relations by the way ) were given a window seat halfway up the plane!! So in actual fact the booking in person lied to us! Then when they came round with food,drinks etc by the time they got to us they had run out and we wasn’t given a choice , we were just offered what was left! So for a 13 hr flight we hardly had anything to eat! We were also seated in the middle of a party of about 20 people who were constantly getting up,shouting across to one another, and trying to rest was impossible! Also the toilets were at the back of the airplane and people were constantly knocking into me! It was my birthday on the day we flew, not a very nice way to spend your birthday! I certainly won’t be flying Singapore Airways again!","Nightmare Flight","3" "2019-07-09T08:35:52-04:00","Mobile","5","review","Great crew, great service. You feel like a valued customer. I would highly recommend flying SA to my friends and family.","Top rated flying experience.","1" "2019-07-09T08:34:26-04:00","Desktop","5","review","SQ gave us the best experience. I remember one day when i was using this airplane for my flight from Manila to Singapore, we had experience turbulence above Singapore sky right before landing. But the captain was informed us that due to safety issue they must avoid the cloud. I am glad that we choose SQ as our airplane.","Highly Reccomended Airline","1" "2019-07-09T08:34:16-04:00","Mobile","5","review","I fly singapore airlines 4 times in a year considering its a long flight Dxb to MnL. The service offered by the airline was a 5 star luxury experience. You will find the smile on the faces of every crews. The flyer program or Krisflyer will allow you to get miles everytime you fly with them. Singapore airlines also offered 20 Sing dollars at the airport to spend in duty free. The food quality served on economy class was the best economy food I tried compare to foods of other airlines. If you drink alcohol I recommend you to try Singaporean sling on board. ","my favorite 5 star economy airlines","1" "2019-07-09T08:34:10-04:00","Desktop","5","review","Singapore Airlines makes difference with other airlines in almost every aspects. Their in time departure, seats, cleanliness, food and behavior of the cabin crew everything exceeds expectation. Only thing is they are little pricey than others.","They have everything that you need to rate an Airline as the best one","1" "2019-07-09T08:32:59-04:00","Mobile","5","review","Returning from Bali via Singapore, I had problems with my entertainment centre and after rebooting the system 6/7 times, cabin crew had to admit defeat. Not the end of the world as our flight left Changi at the rather unfriendly time of 01:10 and so got more sleep than I might have done... Anyway, the crew were most apologetic and offered to reseat me. As I was travelling with my wife after celebrating our Golden Wedding Anniversary, I declined. An hour out of LHR, the Purser came to apologise once again and gave me a voucher for Singapore $75 which was valid for 12mths! Very surprised and equally grateful. We used this for a small set of 4 sample perfumes. Well done Singapore Airlines, it’s little touches and service like this that make this airline as good as they are. Well done and thank you Singapore Airlines.","Very Pleasantly Surprised","1" "2019-07-09T08:31:12-04:00","Desktop","5","review","The supper served on our flight to Singapore was delicious and in sufficient proportion. The meal was wholesome.","Excellent food","1" "2019-07-09T08:28:00-04:00","Desktop","5","review","Singapore Airlines are still the best airline to travel. Standard of service, cabins and overall experience are second to none.","Still the best","2" "2019-07-09T08:28:00-04:00","Mobile","4","review","Not a full flight but the staff were not as attentive as you would expect, maybe as it was a night flight. For the first time the food was inedible, very poor quality. I know this must have been a one off as I have flown SIA many times and they were faultless.","Not to usual SIA standards","2" "2019-07-09T08:24:07-04:00","Mobile","5","review","Not surprise at all why they always on the range, it was sooooo good. Comfort Seat, great food, wonderful services, easy to check-in. Well done Singapore airline. For sure that my next trip will be Singapore airline. ","SQ airline","1" "2019-07-09T08:23:19-04:00","Mobile","5","review","We began using Singapore Airlines the same year they began their service out of Houston IAH, and we have flown with them numerous times since. The service, even in economy, was great. You couldn’t ask for more. The cost of their flights are much more economical than other airlines flying the same route. Although we would prefer to fly into London, we cannot pass up on this flight because of the cost and the service. Try Singapore Airlines. You won’t be disappointed.","Great service","2" "2019-07-09T08:22:28-04:00","Mobile","5","review","This is the most comfortable and efficient airline that we have used to fly to Australia with two nights stop over in Singapore. The Staff in both airports are so helpful as are all the flight attendants. All the meals taken are well prepared and presented, with plenty of between drinks and snacks.","First class airline","2" "2019-07-09T08:21:44-04:00","Desktop","3","review","Checking in on our flight home was a bit strange because they checked hand luggage which supposed to be 10 to 12 kilograms but we were asked to remove some articles because the carry-on bag weight was 9,9 kilograms. On board at the plain, going and returning, you must ask for a second drink because they don’t provide you or ask you if you want a second drink. The flight is one of 6 hours so two beverages is not that much.","Not as special if I aspected","1" "2019-07-09T08:21:37-04:00","Mobile","5","review","I’ve travel with so many airlines, but this is the first time I’ve been served with a really friendly cabin crew!! Not once I’ve seen any of the cabin crew isn’t smiling during the long haul flight!! Definitely will always fly with Singapore airlines..","Exceptional services!!","2" "2019-07-09T08:19:41-04:00","Desktop","3","review","Always used to be top drawer. What happened ? We travelled from Adelaide and then after a night stop in Singapore on to London Both legs similar.Food seriously average and the service matched the food.whatever happened to that great attention to detail.service was rushed and not attentive at all By comparison Qatar in a different league and really superior on every level This isn’t the same superior airline we travelled a couple of years ago Time for a fast review and bring it back it back to the previous standard The A380 make your bed is a joke. Ever tried. To do this with a bad back? BA in the 90’s had a better concept and superior comfort","Not the best","2" "2019-07-09T08:18:31-04:00","Mobile","5","review","In simple word I will say “feel like in home.” One of the best inflight services I have experienced. The inflight staff was the highlight of the entire experience. Warm, courteous and always ready with a smile. Just lovely people helping and serving all around. ","Worlds best Airline.","1" "2019-07-09T08:16:07-04:00","Mobile","5","review","I always fly with SingaporeAir whenever i go home for a holographic. On time flights, friendly crew, good food, lots of choices for movies/shows to watch, spacious legroom","Best airline for me","1" "2019-07-09T08:11:23-04:00","Desktop","3","review","The first flight was quite good but the return flight was cramps and not much different from economy. I was also a bit put put when I had to go to the loo in economy. Not that I mind that but there was less pressure on the first class and it seemed to make more sense as I was nearer. The crew were good on both flight s but better on the first. The second was the middle of the night and was redeemed as not full.","Not worth the extra money","1" "2019-07-09T08:08:13-04:00","Mobile","5","review","Thoroughly enjoyed my flight from Singapore to Bangkok. The seat is comfortable. Love all the movies selections and enjoyed the services that are rendered. The food is ok not deliciously yummy but for a flight is ok not bad for the hungry. ","World class travelling ","2" "2019-07-09T08:05:48-04:00","Mobile","4","review","My wife and I were flying to Indonesia, via Singapore, to celebrate our 50th wedding anniversary. Our travel agent (Miles Morgan) must have have advised them so, as cabin crew surprised us with a Happy Anniversary cake, boy and girl teddy bear, playing cards each and Champagne. It really was a lovely touch - well done and thank you Singapore Airline.","Lovely Touch","1" "2019-07-09T08:05:09-04:00","Mobile","5","review","Earlier rated the best airlines,I sayit deserves this. Smiling and helpful staff. Tasty meals. Variety of hard drinks. Comfortable seating. Smooth landing and take off. The main thing I wanted to mention that I didn't request for a wheelchair while booking but the boarding staff at the counter were so helpful when they came to know that my husband cannot walk long distance of airport gates they arranged instantly..same happened in flight and they arranged for the same at the exit of the aircraft.Thanks Singapore airlines","Best airlines","1" "2019-07-09T08:03:48-04:00","Desktop","5","review","I have been flying to Singapore every year for 4 years now to visit my daughter who lives there. I am a regular traveller to many countries and I have to say that Singapore Airlines are by far the most efficient and professionally run airline. The service, food and general experience has always been excellent.","Best airline in the world.","1" "2019-07-09T08:02:01-04:00","Mobile","5","review","Dear Team, I had travelled to Singapore for the first time on SQ-423 on 8th May 2019 and from Singapore to Mumbai on 12th May 2019. The first one the massive A-380 making economy look so lavish and the second one the Boeing 777 with her fantastic crew members , Ms.Zhou, Ms.Tsai, Mr Tim ( a superb orator and a jovial person), and Mr Christo. The crew of SQ-426 were up there smiling away to glory ,for every simple request to the next occasional demand. They maintained discipline with sparkling sense of humour and wit ,to make the passengers understand,that buying a flight ticket,is not reaching heaven with your wishlist Ms Zhou was particular in her grace and always managed a smile and yes Ms Tsai too The crew team leader needs a special mentioned to have created such a wonderful team. As a fitting end, Mr Tim Mouhan is an asset to SINGAPORE AIRLINES and will always keep her flag flying high! Me and my family ,thank you from the bottom of our hearts ,for all those special moments which touched us and the great touchdown at Mumbai airport by the fantastic pilots of SQ-426 If you fly Singapore Airlines,your benchmark is up there, literally!","Singapore Airlines-A destination in itself","1" "2019-07-09T07:56:31-04:00","Desktop","5","review","The best airline. The Service, food, comfort you name it. I never use any other airline when I fly to whereever this airline flies. I travel alone and feel safe. Their airport is a vacation in itself. Orchids everywhere. The economy class didn't even feel like ECONOMY.","The best airline","1" "2019-07-09T07:56:15-04:00","Mobile","3","review","Service was reasonable. Vegetarian meal was of a good standard. Hostesses were friendly and efficient. Punctual departure/ arrival times","Experience flying Singapore airways","1" "2019-07-09T07:49:43-04:00","Mobile","4","review","It was my first flight experience with Singapore airlines on this non stop flight from USA to Japan. I had always used other airlines for my international flights. This was better than I expected. Economy seats are still relatively roomy. Meals and drinks were really good. I'd fly with them again if I can find a good price. Their hub on West coast seems to be at LAX so I would have to connect there to utilize them more. Hope they will expand their stops.","Wonderful International Experience","2" "2019-07-09T03:52:30-04:00","Desktop","5","review","One of the very best economy class flights that I've been on. I flew from Balikpapan (BPN) to Beijing (PEK), with a 3.5 hour layover and change of planes in Singapore. The food was very good, and excellent by average economy class standards. The service was marvelous. Only good things to say about this trip experience.","One of the world's best airlines","90" "2019-07-09T03:31:35-04:00","Desktop","2","review","The seat was only ok since it only reclines up to about 40 degrees. The leg room when the legrest was raised is rather small, and I'm not even very big (175cm 72kg). When the seat was folded down into a bed, you end up lying diagonal to the screen and into an even smaller footwell. In the entire ~36 hours of flight time, I don't think I ever found a comfortable position to fall asleep in. Everything just felt very un-ergonomic and just wrong in general. The only positive feedback about the seats would be the many compartments available to store your belongings. I ordered the Halal meal, which ended up being tasteless Indian food (i.e. Tasteless briyani with Tasteless unrecognisable Indian bread and something they try to pass as Curry) for ALL the services. I am sorely disappointed that SQ is not capable of providing decent halal meals like Emirates, Qatar or Malaysian airlines. Heck, even KLM does better. I would think they would be better off just serving me Vegan food instead. Both the ""halal"" dessert and normal service dessert were very underwhelming. The inflight entertainment was good and I liked that you're able to sync it to your account to resume on other SQ flights. However, both my seat and neighbouring seat had to have our systems reset TWICE on the flight, which takes about 10-15 minutes. Which left me uninterested to resume watching and just carried on with entertainment on my iPad. Overall, for the price I paid for a Business Class ticket, I feel like SQ did not deliver as compared to my other experiences with other Business Class seats in other airlines including KLM, Turkish Air, Malaysia Airlines, Emirates and Qatar Airways. Honestly, this will not be a flight I will ever be taking again. I'd rather have a transit anywhere else and enjoy my flight, rather than take a direct flight from Singapore and just be uncomfortable the whole way. I did enjoy the Virgin Atlantic lounge in EWR but the lounges in KLIA and Changi T3 were a HUGE disappointment in terms of lousy food selection. On a more positive note, the flight crew were attentive and pleasant. They were also very apologetic when we complained about the rather insulting ""Muslim Meal"".","Surprisingly Disappointing","2" "2019-07-09T00:45:59-04:00","Mobile","2","review","Iam writing this letter with my utmost sheer disappointment on a long flight on 30June 2019 from LAX- SIN flight SQ037 traveling in Business class ( Seat 16 A) during my entire flight the inflight entertainment system wasn’t working and I felt like iam flying with one of those low cost no frills Airlines . Iam very frequent flyer before choosing any carrier I check their ratings , seat configuration and if it’s full flat bed or not . I chose SQ because I had a believe that it’s truly one of the finest carrier in the globe but my today’s flight experience surely changed that trust. Just to mention that I am Star Alliance Gold Member with TK and in One World with Delta, Silver with TG and Srilanka, Gold Member with Emirates and Etihad. I take over 35-40 flights in a year all in business or first class. Iam so sorry to say my today’s flight experience totally ruined my day and I felt that SQ should compensate for the inconvenienced caused on their part . I don’t know how you are going to make it up to me but if I don’t hear from your concern department be rest assured I wouldn’t hesitate to write to skytrax, and in other social media’s about my experience and action taken by SQ and will engage my solicitor for due compensation. Having nothing to do on board , left with no choice I decided to sleep with sleeping pills and put the do not disturb sign on yet the cabin crew ignored the Do not disturb sign and woke me up to ask what will be my selection of food in the middle of flight after 7 hours ?!? Is this is how you train your crew ? She should be sent for refresher course and then put back on flight handling premium passengers. If a passenger wants not to be disturbed you still make him/ her wake up so that she/he can select their choice of food ? This is unbelievable. I spoke to the Cabin in charge who did apologized but seriously iam so disappointed with the flight experience.I want this mail to reach to the Head of customer Service and the CEO the airline and I would very much appreciate if a prompt response is given to me. Once again I don’t want any customer care executive to response but a senior official to address this issue via Email to me as I will be in Thailand for a 07 days break and from there will go to Manila for 3 days trip and then to my final destination to Dhaka . I became Kris flyer member but I don’t use it as I’m already holding other Star Alliance elite status . Looking forward to hear from SQ , at their earliest. I have handed over a written comment complaint to the chief cabin of the flight hope he delivers that to you and the complaint was duly lodged. ","LAX to SON longest flight with malfunction on inflight entertainment system ","2" "2019-07-08T23:52:53-04:00","Desktop","5","review","Flew to Brisbane on SQ265 last month and was really impressed with their new Airbus A350-900. The seats in economy were very comfortable and they have simplified their TV system by going only touch screen. The awkward remote is gone and doesn't complicate the seat armrests any further. There is a USB port located under the TV screen as well as an earphone port, making it all fuss free. The service was really good but having flown a few different airlines over the last few years, nothing beats Singapore air.","Excellent Service","2" "2019-07-08T18:23:51-04:00","Desktop","3","review","It was rather a disappointing flight to us with aircraft A330 and B787. A330 was still acceptable but not B787. We feel that the seat width on B787 is too narrow having 3-3-3- setting. With the front seat reclined, we feel cramped. Meals on SQ, were still a weak point to SQ, should work harder to improve on food.","Rather a Disappointing Flying Experience","1" "2019-07-08T16:01:49-04:00","Mobile","5","review","Very convenience and great service flight, updated entertainment from movies, music even the updates tv-serial","Birthday Pleasure","1" "2019-07-08T15:53:33-04:00","Mobile","5","review","Our first flight on the A350, what an awesome flight. Coupled with the ever consistent quality of service from Singapore Airlines Staff from the moment we checked in right through to arriving at our final destination in Thailand.","Another Exceptional Flight","1" "2019-07-08T07:03:24-04:00","Desktop","1","review","Had a flight on May 16th with Flybe/Singapore airlines/Silk Air. Arrived in Cairns to be advised that my luggage was in Singapore due to not being placed on the plane in Amsterdam where I had a two and half hour stopover. I was informed by a gentleman at the Quantas travel desk that my luggage would arrive the next day, however it never arrived for 6 days!! I had to call them every day to get an update as they didn’t bother to contact me and I received a different excuse for the delay every time I called. Finally spoke with a gentleman name Kalvin, who advised that I would receive compensation for the delay and any clothes I had to buy, however as soon as I received my luggage he pawned the blame off to Flybe, who placed the blame back on to Singapore airlines/Silk Air. I haven’t received any compensation for the delay or damage caused to my luggage.","Miss","3" "2019-07-08T05:12:21-04:00","Desktop","5","review","I flew a late afternoon flight to Singapore and it was good. I was lucky enough to have an aisle seat and it had a decent amount of leg room. The seats were comfortable and certainly wide enough. The inflight entertainment had a very wide range of viewing options, ranging from the latest movies to BBC comedies and documentaries. A lot of Asian and Indian content too, so more than enough to keep you entertained on the flight. The cabin crew were superb (As always with Singapore Airline). They could not be more helpful, cheerful and efficient. A big thumbs up to them. The food was certainly a highlight of the flight for me. I was lucky enough to have, I think it was called Bombo chicken with rice. It was an Indonesian meal and was superb. I mean really tasty and well cooked. For desert was Mrs Beer vanilla ice cream which was certainly a high grade ice cream. The flight was smooth and certainly could not be criticised in any way or form. I will definitely be flying with Singapore Airlines again.","Great flight","2" "2019-07-08T00:47:22-04:00","Desktop","5","review","This flight and the return were easily the best I've ever had. I'm not even going to bother going into detail, because everything was pretty much perfect, right down to the quality of food/snacks and range of entertainment. I suppose I did go into a bit of detail in the end. Obviously couldn't help myself.","Best airline","2" "2019-07-07T23:46:30-04:00","Mobile","3","review","My husband and I had selected seats together on our return flight from HK. We were informed by email that there was a change in carrier and our seats were changed separating us. We tried to make changes immediately on the system and the changes were accepted. However, on the actual day when we checked in at the airport express we were told that our seats has been reverted to separate seats. Reasons given change in carrier and flight is full. One would have thought that such a renown brand like Singapore Airlines would have the resource to apply data analytics to understand its passengers profile such that passengers travelling together will not inadvertently be separated due to a change in carrier. This was really an unacceptable treatment and disappointing experience. ","Unacceptable treatment ","2" "2019-07-07T23:31:55-04:00","Desktop","4","review","I was a bit apprehensive about taking these flights due to the length (15 hours outgoing & 17 hours return) as I have major difficulty sleeping on planes (even on flat beds), but the promotional offer that they had beat the next best fares by US$700 which made this a no brainer. I made some adjustments for this trip and bought a neck pillow (firm as opposed to soft) and took a sleeping medication which I usually avoid. Check-in and boarding was quick and easy as there were only 160+ passengers due to the configuration of the A350-900ULR aircraft. Bio-metric boarding was used in both Singapore and Los Angeles. Once settled in after take-off, drinks and dinner were served. Those who reserved their meals using the ""Book The Chef"" were served first, and I finished omg meal before the rest of the other passengers were served their meal. On the outgoing, I ordered the roast chicken rice and considering that Singapore is their home base, I was disappointed with both the quality and the portion. I was left feeling hungry. There were mid-flight snacks available later but it was western biased. I brought my own instant noodles (comfort food for many Asians, and SQ should seriously consider making it available on the flight - and I was not the only one on board who brought my own instant noodles). The 2nd main meal which was first served about 7 hours into the flight has now changed to 2 hours before landing based on passenger feedback. I agree with this change) and I ordered a nasi lemak this time. Again the quality and portion were disappointing. On the return flight out of Los Angeles, I ordered the prawn sambal rice and dim sim, and they were much better and portions were slightly bigger. The crew were excellent and were proactively going round to ensure we were well hydrated, and happily prepared the cup instant noodles when asked. The seat was comfortable. I was able to select the individual seat at the back which had its own hand luggage compartment. I was not disturbed by anyone else. Even the single seat in the last row was able to recline to its max and was not hindered by the wall behind. I was able to get about 3-4 hours sleep on the outgoing and about 6 hours on the return, which was a first for me. This was definitely helped by the A350 carbon fuselage technology which allowed a higher cabin pressure and more humidity compared to the traditional aluminium fuselage. I felt more refreshed and less tired compared to 8-hour flights in conventional planes. Flight was on-time on the outgoing but was delayed on the return due to a passenger fainting in the cabin during boarding. This delayed the flight by an hour but it was not the airline's fault. The captain kept the passengers informed on the progress during the delay, which was good. The only negative was that a number of fellow passengers were more keen to take photos/videos of the incident and blocking the passageway of those who were trying to help (cabin crew and other passengers). I would definitely consider SQ's ultra long flights as a serious option if I were to travel to the USA.","SQ Ultra-long flights SQ38/37","3" "2019-07-07T23:03:12-04:00","Desktop","5","review","Singapore Airlines are truly wonderful. The staff are always polite, smiling and willing to do anything for you provided it is within reason. They are always attentive. They are prompt in answering bells. Even the food on this Airline is of a high quality. I thoroughly recommend this great Airline.","A Wonderful Airline","2" "2019-07-07T20:49:24-04:00","Desktop","5","review","Excellent service from the Singapore Cabin Crew from Manchester to Singapore and from New Zealand Cabin Crew from Singapore to Auckland. The ground staff in Singapore airport were very friendly and helpful, the flight was met by an attendant to direct us to the correct gate for the transfer and the customs staff were thorough, polite and friendly to get us through the check as quick as possible as we were delayed. The movie selection was excellent and so was the choice of music, I was happy and relaxed listening to the Jazz music which promotes rest & sleep. The food was very fresh and healthy, catering for special diets of Vegetarian, Vegan and Gluten free. I enjoyed a gluten free health snack, my favourite soy yoghurt and a very nice wine. The checked luggage service from Manchester to Auckland was very good, my luggage was on the carousel in a couple of minutes wait time.","Great","3" "2019-07-07T19:25:31-04:00","Desktop","4","review","This is a copy of the message to Singapore Airlines 'Let me begin by stating that my partner and I believe Singapore Airlines to be among the best in the world. Having had a most pleasant trip to Europe last year with Singapore, we wanted to repeat that experience this year. We are both both mature age, experienced travelers who now choose to always travel at least on Premium Economy class. That having been said, on this last trip from Rome to Singapore, both my partner and I are bitterly disappointed at the company's inability to service the needs of the majority of its passengers, especially those who choose to pay more to ensure a comfortable journey on a 12hour flight, by allowing a minority such as parents with unsettled, screaming children, to travel so close to the Premium Economy section. I would normally have a certain amount of sympathy for those parents, and their child, being a parent myself, however, in this particular case, we were informed (by the parents) that we, being the ""rich passengers"" would just have to put up with it. ""scream all you like baby"" were the comments made. This child obviously has disciplinary problems as he screamed for at least 25 minutes in the boarding lounge, no tears, just lots of noise. All during the flight, when everyone else was trying to get some rest, this child screamed. Headphones, music and movies could not cover the noise and subsequently these entertainments were not enjoyable. Even when the aircraft had landed, the child was still screaming. It must of been extremely difficult for the cabin crew to handle this situation, and I am sure they handled it as best as they could. Once again, a minority has upset the majority and made an extremely long journey a most unpleasant experience. As it is the policy of Airlines to segregate passengers into class divisions based on levels of comfort and subsequent values, then surely it is in the interests of the Airlines to honour that policy and provide those extra comforts that come at an extra price, by removing potentially disruptive passengers to a separate, possibly contained section of the aircraft, so as not to disrupt the majority of passengers, and I am sure also the cabin crew of the aircraft. Of course parents and children also have the right to travel by air, but if they cannot be disciplined or under control of the parents, then the parents may have to relinquish some of those rights. There are many experienced travelers out there who now pay more for better levels of comfort, and nearly every one of them cite their worst travel experience as being that of screaming children on an aircraft. I do not know what the answer is, maybe family only flights? Or child-free flights? All we can say is that this is becoming so much more of a problem as Air travel is now becoming more time consuming, including time spent checking in and waiting at the airports, and the importance of making long journeys, especially International flights, more of a pleasurable experience is becoming increasingly competitive among Airlines. We are travelling onto Melbourne on Friday (11th July) and should we encounter a similar experience, then we feel that we would be entitled to apply for a refund for all, if not part of our ticket expenses. We are bitterly dissapointed that the almost $9,000 Au on air travel was for such a poor experience.'","First ever problem for us","3" "2019-07-07T18:47:57-04:00","Desktop","3","review","The Premium Economy seat was not as comfortable as expected. The leg rest did not go high enough to support the leg. That made it useless. The food was nothing exceptional. I expected the airline to provide local cuisine of the airline country of origin rather than western food. I am never impressed with Singapore airline food regardless the class of service.","Flight was delayed for one hour","3" "2019-07-07T15:16:17-04:00","Desktop","5","review","SQ has always stayed and maintained the Number One status, so rightly so, they are the best, from the check in to flight crew, the Captain, he speaks so politely, a few Airlines must take not, it's the WHOLE Package, and they hit the TOP, Thank you, we will be back soon.","Number ONE","3" "2019-07-07T14:38:56-04:00","Desktop","5","review","It has been a number of years since I last flew Singapore and the standard is still there. On a A380 so it was quiet as you would expect. The key elements of the flights were: 1. Staff were friendly and helpful 2. Seats were comfortable and a good size - slightly larger with more leg space. 3. Food was enjoyable and catered for both Asians and western. 4. Beverage - the wine list left a bit to be desired, they could improve here. Others such as Bloody Mary's etc were good. 5. Movies - there was an extensive list to chose from, however I felt they could have been better with a few more up to-date one. Also the TV shows were limited. 6. Comfort and safety - cabin was good temperature and the flight was good plus on time. Overall I was happy with the service of Singapore and will fly again with them.","Consistently good","4" "2019-07-07T14:30:51-04:00","Desktop","4","review","Crew were vert good. Felt there was more leg room in economy. Choice on inflight services was very good. Food was Asian based which was very good.","Better Than Most","2" "2019-07-07T13:08:29-04:00","Desktop","3","review","After flying premium economy from Heathrow this night flight was a huge let down. Far too many seats very close together in a three -four- three across each row. Impossible to get any sleep due to no leg room. If the seat in front inclined their seat they were in your lap. Disappointing overall, we flew economy goi g to London on Eve Air, far less seats & better service! Being in a sardine tin was best was to describe this flight, will try to avoid in the future, stay over in Singapore & catch the morning flight. We also had terrible jet lag after this flight!","Singapore to Brisbane evening - morning flight","2" "2019-07-07T03:05:36-04:00","Mobile","3","review","Singapore Airlines are one of the best airlines and the expectations are always high. On this occasion an old aircraft (Boeing 777-200) was not up to scratch. Many of the passengers complained that the cabin was too cold, but the crew could not make it warmer. Handing out blankets or putting on pullovers is not the answer! Another problem for bulkhead seats is that the TV screens are too far away, about 40% further away than normal bulkhead set ups. Logically the screens should be 30 - 40% bigger to compensate, but they are not. Time to sell off the old planes! The redeeming feature was the always reliable crew. The standards of other airlines are improving fast and Singapore Airlines need to lift their game.","Not up to expectations","2" "2019-07-06T18:39:01-04:00","Mobile","4","review","We chose to fly Singapore Airlines as they had the best deal at the time of booking! We paid around $1600 each with travel time under 30 hours. The flights were fine: standard longhaul and decent service. There were a couple of times I got stuck waiting in the aisle when I miss timed a toilet break with the trolley service but not the end of the world. The food was exactly what I'd expect from an airline - though the ice cream was a nice addition! Overall, would fly with them again but wouldn't go out of my way to if they weren't on special. ","Good if on sale","2" "2019-07-06T18:20:46-04:00","Desktop","5","review","Spacious seats on the A380 - excellent service and food & beverage. Smooth flight and navigation. Checking was Super smooth and luggage was well taken care of. In flight entertainment material could be better.","Always SQ :-)","3" "2019-07-06T17:34:43-04:00","Mobile","5","review","Have travelled many times with Singapore Airlines and they have always provided 1st class service (even though I travel economy) From the initial booking, in flight service and the superior customer interaction I would highly recommend the Singapore Airlines","The Best","3" "2019-07-06T15:54:45-04:00","Mobile","4","review","greeted by all smiles, seated comfortably, overnight flight was not bumpy. breakfast service was okay as we felt the fried noodle was under par. ","a great airline with outstanding service throughout","2" "2019-07-06T13:03:21-04:00","Mobile","3","review","Recently travelled to Milan via Singapore with our first leg to Singapore by 777 and found both the plane and service average.I have been a Kris flyer member for many years and have flown Singapore Airlines on numerous occasions for business and pleasure since 1975. On this flight the seats were quite uncomfortable and the meal service poor. The wine selection has definitely deteriorated and there is now no Bourbon on offer which I think is sub standard. They continue to let people on with far to much carry on luggage and do not police the boarding sectors strong enough which just causes chaos. I wrote to the airline about our experience and did get a reply but nothing seems to have been done about our issues. Flying again to Singapore in the next few months for my 40th time and have booked British Airways as I'm sorry to say I'm disappointed with Singapore Airlines.","Singapore Airlines","4" "2019-07-06T10:05:05-04:00","Desktop","4","review","It is debatable whether having to pull the back of the seat down and more is preferable to a seat that simply folds all the way back (not possible here). The accessory package containing eye mask and slippers disappointing. Smooth flt but entry card was not provided for arrival.","nice but the ?best?","2" "2019-07-06T01:44:01-04:00","Desktop","5","review","The most comfortable seat in the sky is no other but Singapore airlines. This is based on my personal experience. Singapore Airlines has one of the best seat width in Business Class, Seat pitch is good but the seat may be limited to certain height and length, food is above most airlines (I only rate Air NZ that having better food than SQ). The service is the best on the sky. The flight attendants always remember customer name that gave me extremely warm feeling. Singapore may not have to most advance seating in the world, but services, food, and comfort is surely the substitute that even eclipse the advantage of the middle eastern airlines.","Simply one of the best airlines in the world","2" "2019-07-06T00:45:02-04:00","Desktop","2","review","Recently flew SQ midnight flight from Melbourne to Singapore. I had booked and paid extra for a extra legroom seat in March 2019. Upon check in was allocated the wrong seat. Spoke to duty manager who insisted that I had not paid for the extra legroom seat. Then the service there was no welcome drink. There was a amenities kit given , it was left on the arm rest so the passenger sitting next to me and I didn’t know who it was meant for so I offered it to the passenger seating next to me. The return flight was much better with champagne offered when I got in and there was a amenities kit on the seat. I am still trying to recover my money that I paid for the extra legroom seat , fortunately I had the receipt sent by Singapore Airlines. I complained on the day I returned which was the 1st of July and despite numerous calls still waiting. Very poor customer service from a premier airline.","Inconsistent and disappointing","2" "2019-07-05T21:05:46-04:00","Desktop","5","review","From check-in to disembarkation Singapore airlines are the ultimate professionals. Wonderful service, great food selection, ever helpful. Seat was very comfortable with all amenities at fingertips. A real pleasure to fly Singapore","Great way to start a holiday","3" "2019-07-05T19:25:22-04:00","Mobile","5","review","Fantastic flight with very comfortable seats, and facilities. With a great selection of in flight entertainment movies it was a pleasant experience. ”Staff were very attentive and thoroughly enjoyed flying with Singapore airlines. Food - yum, bathroom facilities - spotless, accessories - new or very well cleaned and repackaged. Blankets - clean and fresh. Pillows - clean and fresh. Seating area - clean and fresh, aisles clean.","The Best Airlines!!!","3" "2019-07-05T18:09:20-04:00","Desktop","5","review","I don't really enjoy flying but Singapore Airlines do make the experience as good as it can be. The staff are lovely and the food is better than on most airlines. I feel safe with Singapore Airlines.","Top-rate airline","3" "2019-07-05T16:22:53-04:00","Desktop","3","review","Despite its stellar reputation and exorbitant pricing, SIA serves only two meals during a 15-hour flight from Singapore to San Francisco. The first meal was served about two hours after takeoff and the second, about 10 hours after the first. You would have to take the initiative to request snacks instead. Oddly enough, two meals were also served during another shorter eight-hour flight from New York to Frankfurt.","Two meals for 15-hour flight","3" "2019-07-05T15:33:53-04:00","Mobile","5","review","Singapore Airlines, you're a great way to fly. That's the tag line and I totally agree. Great service and always within the expected arrival times. Very attentive crew and a pleasant experience.","Smooth and excellent","3" "2019-07-05T15:09:04-04:00","Mobile","5","review","My first experience in first class with Singapore airlines was just how I imagined it. The experience was amazing from start to end. When arriving at the check in desk, there was someone to help us with getting the luggage on to the belt. Then we were informed where to find the airport car that would take us to the lounge. Once at the lounge, we were informed that we would be picked up when it was time to board. The lounge at London Heathrow was quite small but lovely. Nice and bright (golden) interior, and there were food to order. When we got to the gate, there was a separate entrance for the first class. And the welcome we got when entering the plane was fantastic. The service was fantastic and we felt really well taken care of during the entire flight. There were a very good flow of Dom Perignon to my content, and the food were delicious. I was very happy with the choice of Singapore airlines for first class. So much that I got hooked and already planning and actively saving airmile points for the next time. I would recommend everyone to try the first class flight once in their lifetime, if possible. I have flown Business class with Singapore airlines, which is also great. But there is really a difference between the classes. You feel so spoiled in first class and extra well taken care of.","Excellent first class service","3" "2019-07-05T13:39:11-04:00","Desktop","4","review","Returning to Brisbane via Singapore - Staff are very friendly. The seats in Business, while vertical, are quite comfortable, lots of little places to stow items and the chest belt is a little strange but just another gadget I guess. The flatbed however isn’t designed for sleeping. The little blanket is only big enough to cover a child so sleep is a not a great experience. The worst thing about this flight was an Australian couple who boarded after us, and had the middle aisle seats - on Singapore these mid seats pairs are sited close together then the next set are further apart (not far though - maybe a 12”/30cm divider) and they were given the set with the divider. The wife started as soon harassing the flight staff as she was seated and loudly. I have never been so ashamed to be an Aussie - “she needed to be near her husband, when we’re these seats fitted into Singapore, how could you expect a couple to sit so far apart” on and on it went. Until the Aussie couple in front stood and said they were happy to swap Immediately the woman in question cast a filthy look at the flight staff and moved, told them to move her belongings and continued to treat the staff very poorly through out the flight. Very poor behaviour and the staff were taken up at a very busy time (take off) with one very rude, demanding, awful woman. Never seen it before, hope to never see it again. Meals are on par with any airline BC - they were served hot, quickly and far too often :) ","Nearly Excellent","2" "2019-07-05T03:02:35-04:00","Mobile","5","review","Cracking aircraft.3 point safety harness. Best AVOD system I've met on any flight. Short hop with excellent food/bev. Helpful friendly staff. Fly Qatar regularly.. watch out!!","Boeing 787-10","2" "2019-07-05T01:48:08-04:00","Desktop","1","review","The most incredibly bad service that any airline in the world can offer. Yes this is true. I would have previously rated SQ in the top 2 Airlines in the world, i would now say its at the bottom of the barrel. They appear to fundamentally changed their service levels. I have been moved off my flight from Melbourne to Singapore with no other options available. I have emailed the CEO and senior management over the past 9 hours with very little to no response, there is absolutely zero care anymore. How an airline can bump someone off a premium economy flight is beyond belief. Never ever again.","Singapore Airlines - Premium Economy - Melb to Sing - ATROCIOUS SERVICE AND RESPONSE","1" "2019-07-05T01:19:33-04:00","Mobile","3","review","I selected this flight because it was cheap, and the timing was good, flying out in the morning and arriving past noon in Perth, and it was one of those special ‘hackers’ Fare found on Skyscanner. My major grouse on this particular flight is cleanliness. The cabin is smelly. Over the years, I have experienced declining quality for the inflight meals on SQ. So, it’s better to fill up before you fly. I can’t complain since I paid a cheap fare for it. Nonetheless, my flight back on Qantas was a much better experience. The bad odour in the cabin must have influenced my rating for this segment.","Super Economy Experience on SQ","2" "2019-07-04T23:09:00-04:00","Mobile","5","review","Singapore airlines personnel was a very remarkable example of how excellent service creates loyalty and highest brand appreciation. I want to congratulate crew members of flight SQ 388 on 4th July for their profesional and highest quality service. It’s an example for other companies around the world to benchmark to. Highly recommend and congratulations to crew members again!!","Excellent Service","1" "2019-07-04T22:26:55-04:00","Desktop","5","review","Singapore Airlines continues to be the best airline. The boarding arrangements are seamless and efficient. The plane itself is always clean. The staff are very helpful and professional. The food is a better standard than most airlines. Flights are often early and even when late are not unduly late. Check in process is easy. Always my first choice in international air travel.","Singapore Airlines continues to be outstanding.","2" "2019-07-04T20:20:32-04:00","Desktop","5","review","As usual a great airline to travel. very clean, excellent service & good food & list of wines .love to travel again","Singapore Airlines","1" "2019-07-04T19:53:01-04:00","Mobile","5","review","Hospitality of Singapore airlines and its wonderful support crew were upto the mark. Meals provided were of good standard and the journey was smooth. It was a pleasant experience Charles wijesinghe","Pleasant Journey","1" "2019-07-04T19:27:30-04:00","Desktop","4","review","Singapore Airlines is always a good choice. Their cabin crew is probably the best in the world bar none. Fares are on the higher side, but Singapore anyway is a expensive country and the airlines only reflect this. This particular flight was one of those which keep a flyer on tenterhooks. The flight was late and the connecting flight was an hour apart with a change of terminals too. And the flight was late by 40 minutes due to ' later arrival of the turnaround aircraft'. A standard phrase used by all airlines. Well, what was noteworthy is the time the flight was to land in Singapore. The aileron or flap on the left wing was doing its up down dance for stabilization. I noticed that a wire along the edge of this flap was rubbing with a static flap. I could also see that the white wire had its insulation chaffed or worn, showing a black spot where the maximum rubbing was taking place. I had a window seat 44A so, could see it very starkly. I even took a video with my cell phone. Due to worries of rushing for my connecting flight, I could not share it with any Singapore Airlines staff. I still do not know whom I can share with. I dare say, this could be a normal thing, but the proximity of a moving wire to a static part, leaves me a bit uncomfortable. Apart from this, outstanding service from a very consistent on board staff, which I have experienced for almost 8 years running. My choice always. My wish list ? Lower air fares and a brighter logo on the tail. Will drop my message in a bottle one of these days !!!","Always one of the best, but some planes are showing their age","2" "2019-07-04T18:18:53-04:00","Mobile","1","review","I have just returned to Adelaide with my elderly mother from Singapore on flight SQ279. It was by far the worst flight I can ever remember. I’ve been regular on this service, for over 30 years and also have travelled around the world, using nearly every airline there is. The food and drink service on this flight was appalling. Every time I had used this service, we were all served dinner shortly after departure so we didn’t have a dinner in Singapore. There was nothing to eat at all for around 4 hours when we were served breakfast, which was totally inedible. I tried both options and the standard was totally appalling. We were not offered any drink receiving only one or two small glasses of water. People on the plane all complained. I personally spoke to the supervisor and he offered me apology and sandwich which consisted of a stale roll with some sort of spread. It was also inedible and not of Singapore Airlines standard. You must offer water to your travellers as we get it taken away from us when we go through customs etc. There’s a real problem within Singapore Airlines on this service which I will never use again. The supervisor was embarrassed and he offered his apology and agreed with my complaint. I asked for a customer feedback form of which I never received. I tried to do feedback on the screen, but because I’m not a member my feedback was invalid. I’m never flying Singapore Airlines and everyone in Adelaide needs to know all about this. They all need to be warned and advised to take their own food and drinking water on this Singapore to Adelaide flight. I’ve now tried to contact Singapore Airlines via numerous means, but they appear to be hiding and not willing to engage with me. Very sad.","Singapore no more","3" "2019-07-04T18:12:44-04:00","Mobile","5","review","Very pleasant experience indeed. Courteous staff, quick check in, great food, great punctuality, nice entertainment system, clean and comfortable seats. Very impressive service. Wish you guys the very best. ","The best airlines by far. ","1" "2019-07-04T17:04:55-04:00","Desktop","3","review","Good prices for flights but the service was pretty poor. Ran out of meal choice for entire economy class for dinner. Everyone was left with a disgusting fish pasta goop. Most were left barely touched. Never offered drinks on flight except with meals. Return journey the food was much better, but after supper cabin crew disappeared. Not once were drinks offered except with meals. Standard practice to keep passengers hydrated but not withthis airline. Paid extra for exit row seats for extended legroom. Seats are narrow. Customer service was awful. We booked 6 months ahead. But found out day before travel we were seated opposite sides of the plane. They were unwilling to remedy this. No upgrade or rejig seating . It took 5 phone calls and 4 hours to change flight for the following day","Good prices but service was pretty poor","2" "2019-07-04T14:13:25-04:00","Mobile","2","review","Having booked with Air New Zealand for a round trip to the UK we enjoyed our flight over with Air NZ and Virgin Atlantic and looking forward to our first trip all the way back with Singapore Airlines. Oh what a disappointment, paying the extra for premium economy was just not worth it. The only advantage was a bigger seat and priority baggage collection, no welcome drink, same food as served in economy, no nice glasses just the usual plastic, the white wine served was warm and the comfort pouch for overnight did not even include an eye mask. Sorry Singapore Airlines you have a lot to learn from Air NZ and Virgin on how to treat your premium economy customers who have paid a lot extra for their travel. We will not travel with you again.","Not worth the money","1" "2019-07-04T11:32:38-04:00","Desktop","5","review","Air hostesses were very friendly ,great service,friendly smile.food was good and flight wasn't too bumpy . a young child was sick behind me and hostesses were very professional in cleaning it up and making everyone feel comfortable.","what a surprising trip","1" "2019-07-04T05:30:26-04:00","Desktop","5","review","The staff were exceptional and the seats and planes were excellent. The airport was fantastic and the UAE carriers are just a class below for customer service and professionalism and courtesy.","Its been a while but I remember it to be the best","1" "2019-07-03T23:33:00-04:00","Desktop","5","review","When I got to the Singapore Airlines counter in Singapore to check in for my flight to Mumbai, India, I realised my Canadian passport needed a visa to enter India! (should have checked before!) _Mr Syed Usman Shah was extremely helpful and helped me to get an alternative flight Bali, Indonesia. Ms. Shah went beyond what I would call exceptional customer service. This was my first time flying Singapore Airlines and what a great start. I sign off as a very happy customer, who will be returning. Thanks Ms, Shah!","Mr Syed Usman Shah - excellent customer service!!","2" "2019-07-03T17:53:12-04:00","Desktop","5","review","I always fly with Singapre airlines to Asia because of the services on the plane. The seat is very comfortable for a long trip from America to Asia. Each seat has its own TV screen with multiple channels including video games. The cabin crew are very friendly, polite and attentive. They have much better service than any american base airlines that I have flown. I paid very low price for the ticket because I booked 2 months in advance. I will fly with Singapre airlines again on my future trips.","Great service","2" "2019-07-03T15:53:10-04:00","Desktop","5","review","When you've flown budget airlines, and then you step up and fly Singapore Airlines again, you really appreciate the comfort and quality of this airline. At boarding they ensured the group numbers were adhered to, so that people at the back were boarded first. None of that scrum that is usually experienced with budget airlines. It was lovely walking into a toilet that was cleaned frequently throughout the flight, toothbrushes in the bathroom, and staff that were so pleasant. The food was delicious and if you wanted alcohol that was free and available too. The crew work hard and are always smiling, even when they have some privileged economy customers that act like they are flying first class. Flying Singapore Airlines has reminded me of the beauty of premium airlines.","Five Star Economy","1" "2019-07-03T15:27:44-04:00","Desktop","4","review","Excellent service, dirty plates etc. taken away almost as soon as you had finished although the food was good it was nothing to get excited about. Overall very good flight on time all round Would definitely fly SINGAPORE AIRLINES again.","Singapore and return","1" "2019-07-03T14:35:26-04:00","Desktop","5","review","Your expectations in First Class are always going to be high, and the crew certainly delivered. One of our travellers became ill on the flight and in short, the crew were outstanding. They took exceptional care of her and genuinely cared. Thank you.","Number One for a reason","2" "2019-07-03T14:26:40-04:00","Desktop","5","review","This airline desires all the great accolades it's been given, from the moment you walk into the plane, it's a service oriented team, every staff member is smiling, courteous and really play their part to make you feel comfortable.","Truly great Airline","1" "2019-07-03T14:10:10-04:00","Mobile","4","review","Singapore Airlines is my number one choice of Air Carrier. Comfortable modern Aircraft which Flies DIRECT from Cape Town International Airport to Phuket International Airport with a brief layover at Singapore. The Service is amazing and the Flight Staff are excellent and forthcoming. I’ve flown with Singapore Airlines numerous previous times and their Level of Excellency is Second to None. In fact the Flight experience is “included” in the Vacation. Have no regret.. Fly Singapore Airlines and their Associated Airline - Silk Air","Maarten","1" "2019-07-03T13:16:54-04:00","Mobile","5","review","The flight home from Singapore was actually enjoyable! Seats were comfortable and easy to sleep in, entertainment and sound was fantastic. The food and service was also top notch. The only negative was that dinner service took such a long time (a large business section on the new A350-900) so I didn’t get as much sleep as I’d have liked to. I would definitely recommend.","SQ235 top notch comfort and food","1" "2019-07-03T12:59:47-04:00","Mobile","3","review","My mum & I flew on Singapore Airlines on Tuesday night from Bangkok to Brisbane in Business Class, I was really looking forward to flying with SQ, but unfortunately I have to say I was quite disappointed, firstly there was amenity bag with lip cream etc that you normally get with other airlines in Business Class, we asked about it the cabin steward they don't have them, may not seem like much but the lip balm, toothbrush, toothpaste & body or hand cream is actually very good to have, they did have socks, slippers & eye shades on your seat, the crew we're friendly, food was good only 1 meal is served from Singapore to Brisbane either just after take off or just before landing. It was the new A350 nice aircraft, the seats goes flat but a bit hard. Would I fly them again possibly not","Disappointed","2" "2019-07-03T11:47:58-04:00","Desktop","5","review","Probably best premium economy flight we have taken. Flight our from Manchester on A350 was best leg going out. Service was very good and extra leg room was really appreciated","Great long haul experience","1" "2019-07-03T03:35:52-04:00","Mobile","2","review","What a disappointing flight. Probably the worst crew I ever had, very inattentive, they looked stressed and tired. It was very hard to get any attention at all (the attendant button at your seat was completely useless, no reaction by the crew whatsoever) I had 2 drinks in a 12 hour flight. I wasn't asked for a drink with our meals and the meals unfortunately didn't save the day either. Most of the time we had to queue at the lavatory (the layout of the plane is horrible), because the 2 lavatories were used by Economy as well. The lavatory situation in Economy was much much better, nobody surely had to queue there (11 lavatories according to the seat map!). It didn't help that a family with two toddlers and a crying baby was sitting in the same row. On the positive side were the headphones (even if they had to replace my headphones straightaway) and the entertainment system. Avoid booking Premium Economy with Singapore Air, you have a much better deal in Economy (or Business of course). Another weird point was that Economy class was disembarking before Premium Economy, another novelty for me. There are much better Premium Economy products out there (eg Air New Zealand with more pitch and ). ","Worst Premium Economy flight ever","2" "2019-07-03T01:29:18-04:00","Desktop","5","review","Typical Japanese accuracy on boarding procedure, entry and departure schedule/time. Seat was comfortable, pitty they don't have 'in between class' seat sa. Economy Comfort. Animation and selection of movies is sufficient. Service on board is perfect. Only strange thing was, that the crew only presented drinks 1 time!","Connecting flight for second job","1" "2019-07-03T01:28:17-04:00","Desktop","5","review","Singapore airlines is indeed world class airline with very good service.I booked seats on upper deck economy behind business class which was but very comfortable with little more leg space & 2 seats configuration.Flight was on time and staff was also very warm & helpful.I would recommend to fly in Singapore Airlines by paying little more for their world class hospitality with good entertainment system as well.","Amazing experience in world class A380","1" "2019-07-03T00:34:47-04:00","Desktop","4","review","We travelled Economy from Melbourne to Amsterdam via Singapore and return from Zurich to Melbourne in June. We found the both the check-in staff and the cabin crew very attentive and friendly, we enjoyed the food selections and the movie menu and as we are both short, leg room was ample for us. All announcements were clear and toilets were clean. The blankets were large and warm and the pillows very comfortable. We were given a small travel pack containing socks and a toothbrush & paste on the way over but this was not handed out on our return flight 6 weeks later. The only problem we encountered was finding our way to a different terminal in Singapore's enormous airport with very little time to do so. On our return journey this was exacerbated when the plane was late to arrive in Singapore leaving us with 10 minutes by the time we disembarked to catch our forwarding flight in the same terminal, then to find out (only because we couldn't see our flight on the board) that forwarding flight was leaving from another terminal. Our race to firstly catch the train, then run to the departure lounge totally stressed our senior bodies to the limit. When we arrived we were informed that the flight had been delayed for an hour and we were told to take a seat and settle our heart rates. Communication was extremely poor in our case and had the potential to cause a health problem.","Very comfortable, well serviced flight","1" "2019-07-02T23:59:41-04:00","Mobile","5","review","Our family flew business class home from Singapore. The flight took off at 12:45 this we booked business class seats so we could enjoy the lounge, have a shower etc....we were very disappointed. Everyone speaks about Changi bring awesome.., the lounges are not. They are under staffed, overfilled & the bathrooms were not up to Singapore standard in business class. We started at the terminal 3 lounge & because it was so busy thought we would try terminal 2...it was worse. There is not enough comfortable seating or quiet areas.","Quick Night Flight","2" "2019-07-02T22:41:08-04:00","Desktop","5","review","Comfortable seats, adequate legroom, very good food and service. Flight left on time and arrived on time.","Best Airline","2" "2019-07-02T22:40:52-04:00","Desktop","5","review","Very good service, seats were very comfortable and the entertainment system was great as it had a varied programmes available. Staff was very friendly and attentive. Keep the standards high","Same High Standard and Excellent Service","2" "2019-07-02T21:48:44-04:00","Desktop","5","review","On a 777-300 Business seats in the middle Row 12. In FRA SQ use the Lufthansa Business Lounge which was very nice. Good service and food/drink selection, close to the departure gate. Quite a wide seat but that's because when the seat is converted to a flat bed there is a gap in front of you to the right where you put your feet. So you actually lay somewhat diagonal. You also need the flight attendant to convert the seat to a bed. It's comfortable enough, but not as good as Etihad/Qantas/Emirates, perhaps the A380 is better, I don't know. The service from the crew was excellent, with a extensive selection of food, drinks (you must order a Singapore Sling for your after takeoff drink) and nibbles. The pilots kept us informed and all up we had a great journey. Priority labelled bags came out early which for some airlines is a novelty. I'd really like to try their A380 service !","Singapore Airlines - Bus Class FRA - SIN","2" "2019-07-02T20:29:14-04:00","Desktop","5","review","This was our second leg of the flight from Auckland to Singapore and to Amsterdam. The service was excellent, we received priority boarding because we were travelling with kids. The food we excellent, the inflight entertainment was great and the aircraft was new and clean.","SQ324 Excellent","1" "2019-07-02T20:24:37-04:00","Desktop","5","review","Excellent service, excellent food, excellent entertainment choice, will fly again. The flight crew were very friendly, the seats and leg room was good. Good to fly with family.","Excellent Flight","1" "2019-07-02T20:08:14-04:00","Desktop","5","review","From checking in to the end of the journey, everything ran smoothly-- especially the great personal friendly services from the check in staffs and the flight attendants. Of course, the foods were excellent!","Great experience!","2" "2019-07-02T18:47:11-04:00","Desktop","5","review","From start to finish it is always a pleasure to fly with Singapore airlines firstly we had a flight at 1640 but were at the airport at midday so I approached check in desk trying to get my party of four which included my 13 month old boy on earlier flight no issues on changing flight only that one the party would have to sit on their own not a big deal. Crew made a huge fuss over my baby so warm and welcoming and soon saw without me asking that we as a party were not sitting together , that was soon changed. Food as always very good , flight deck information good , entertainment ok but this is down to me traveling a lot so have seen most of it for that month but others in party though it was excellent. Flying back to Manila this week with SQ already looking forward to it","Class pure and Simple","2" "2019-07-02T17:26:36-04:00","Desktop","4","review","Paid the extra and got the legroom, that made the trip nearly bearable. The only concern was the long flight from NZ to Singapore and then on to Barcelona. All in all 24 hours flying but I have to say Singapore Airlines treated us very well. I would (and probably will) fly with them again.","A long flight","2" "2019-07-02T15:04:05-04:00","Desktop","5","review","Excellent service and comfort. Great food. really good selectoin of movies and music. Friendly attentive staff made it a very comfortable flight.","Great Flight","1" "2019-07-02T14:49:44-04:00","Mobile","5","review","Traveling with family on the SQ airbus 380 is an experience by itself.the seats are old and sleeping is somewhat uncomfortable but the service was a class in itself. The staff were excellent, food was fresh ,the wines were excellent and most importantly the jet lag was minimal if at all.they could do better with their amenities and no sleepwear was provided which prompted us to use other airline sleepwear.these minor differences is what makes their competitors an edge better. I would travel on SingaporeAir again.","Rightfully one of the best airlines","1" "2019-07-02T14:05:23-04:00","Desktop","4","review","Pro: Exceptional service right from checking at EWR airport to arrival in Mumbai, India The staff member helped me upload my luggage on the scale which I had not expected. Upon arrival at SIN airport lounge staff gave me a guided tour for food, amenities, and other facility. During the flight, the crews set up a flat bed and continued to ask me ""is there anything we can do for an enjoyable 18 hr flight"" Con: I didn't not enjoy vegetarian food. I provided feed back by eM but have not heard from them.","Exceptional Service","1" "2019-07-02T10:51:15-04:00","Desktop","5","review","We flew with them in April and May, because of my wife's visual impairment, we used their special assistance. Every single member of each flight was very helpful, polite and very kind. It was a pleasure to fly with them","A really wonderful experience from start to finish","1" "2019-07-02T10:01:08-04:00","Mobile","5","review","I have flying with Singapore airlines many times. Recent travel in June was very nice experience. Staff is very good and cooperative. Very helpful.","Amazing Airline","1" "2019-07-02T09:49:35-04:00","Desktop","5","review","the best airlines I have ever flown. I don't thinnk I will ever use anyone else when flying wherever they go. The staff was attentive,kind and warm. The seating comfortable and inviting. The amenities were top notch. I can't rave about them enough. My every whim was fullfilled.","Asian trip","2" "2019-07-02T01:51:32-04:00","Desktop","1","review","Absolutely disgusted! I called ahead to see if i could take my E11 on a one-way flight with me to Australia from London - I am a professional costumer for Star Wars. I waited on hold for 10 minutes when i called their customer service phone agent, trying to get information on how best to go about doing this. I was informed by him, that i was in fact able to take it with me (and therefor did not find alternative transport of the item) but it would have to be (obviously) placed in my check-in luggage and I was to advised to tell the check-in desk upon arrival at Heathrow airport. When i got to Heathrow airport, i told the check-in lady who got the customer service manager. The Heathrow customer service manager was a legend and tried her hardest, going all the way through to the head of Singapore airlines who instructed her to confiscate my £250 blaster (on a one-way flight). The Heathrow customer service agent told me that this happens a lot and that even just last week someone was told they could carry a replica only to have it confiscated off them at the airport. Singapore airlines have taken no responsibility for what they have caused, are ignoring my emails saying the same old garbage about 'escalating the problem but promising to get back to me'. It's been 3 weeks and I have heard nothing. Their false information explicitly telling me i could take the E11 with me hasn't affected them in the slightest, hence their lack of motivation to remedy the situation. I sent them a screenshot of the 10 minute conversation with their phone rep and low and behold, they cant locate the phone call on their system. I would avoid this airline as they are sneaky, lazy and dishonest and have no problems confiscating expensive items with no regard for their passengers.","Took £250 off me, i've proved it and they won't reply to my emails","3" "2019-07-01T22:12:31-04:00","Desktop","5","review","Great customer service, great food and beverages. Friendly staff and crew. Attentive and dedicated. Thank you.","Great airline","1" "2019-07-01T21:17:45-04:00","Desktop","5","review","Our first time travelling with Singapore Airlines and it was very enjoyable. The flight crew were very attentive, food was good and good choice of inflight entertainment. Unsettled children on a night flight are always a problem and more leg room would be nice in Economy but just what you have to put up with! Not the fault of the airline crew.","Very Good Service","2" "2019-07-01T21:01:44-04:00","Desktop","2","review","What a pleasure to spend the night in Business class with a cabin filled with Toddlers and kids crying, running around. Impossible to sleep or rest.Not that there is logical solution to that, but it was a terrible flight and I wonder why we pay to fly Business and be subjected to such annoying sounds. The crew was trying their best. BUT.... What is done is done. Last but not least, it was not the first time.","SQ the new Kindergarten Business Class in the sky.","4" "2019-07-01T20:13:26-04:00","Desktop","5","review","Very good Airline a value for money you do not to pay extra. The food is ok.I will take this airline again","Very good Airline","1" "2019-07-01T18:56:17-04:00","Desktop","3","review","Crews are well trained and services is good indeed. But, sitting in front of a kids is really bad experience. Don't understand why are kids sitting in the centre row (47J) instead of front row where normally baby, kids and elderly are located. He been talking loud and clapping hands when watching some cartons I think. Hope SQ should look into and arrange properly for kids sitting.","Good services crews","2" "2019-07-01T16:14:28-04:00","Mobile","5","review","SQ is always my first choice. With good food, good service, good entertainment, only comment is the price is more costly. I like the most is the crew announcement with familiar slang, although it may not suitable to everyone, but it’s make feels good especially when traveling alone. Keep it up, SIA ","My first choice","2" "2019-07-01T12:32:02-04:00","Desktop","4","review","We had return flights Sydney to London with Singapore in May and June. Lived up to expectations in terms of service and staff which was great and up there with the other good airlines we have used. Had Airbus A380-800 on the Sydney - Singapore legs and Boeing 777-300ER on the Singapore-London segments. The Airbus is far superior, larger and newer with better legroom for us. Do not understand why we have the smaller plane on the longer segment. Disappointing but would definitely use again.","First time with Singapore","1" "2019-07-01T04:35:09-04:00","Desktop","5","review","Crew service is excellence, nice equipments on seat, leg room is good and no more pain. (comfort) Meal is okay and better than I expected. (ice cream is served) Also, On time no delay. T2 from Changi Airport, if you need to visit Jewel Dome. need to get a ride to T1. Overall, Nice and comfort more than you expected, and reasonable price to pay.","Quite new and on time.","2" "2019-07-01T01:28:43-04:00","Desktop","4","review","I will get SQ ticket whenever is within my budget. This round we bring our youngest boy to experience long haul flight A350-900 to Brisbane. We board the flight before other passengers so that we can settle both kids in advance. They did not provide any kids toys for kids at this time. Only one Disney luggage tag on the pocket seat. Our boy feeling unwell when in the flight and we seek advice from the service crew. She is very patient to comfort us and get advice from flight captain. Luckily we can off from the flight. From Brisbane to Singapore, we choose to take midnight flight. The crew give each of the passengers a pouch of amenities kit which include of toothbrush, toothpaste and a pair of socks. Inflight entertainment not good as compare to last year we did take SQ to Bangkok. Breakfast is taste better than previous flight to Brisbane. Keep up the good work!","Crew service thumb up","1" "2019-07-01T00:41:13-04:00","Desktop","5","review","Great staff making a long journey a good and pleasant experience. We have flown by a few different airlines and Singapore Airlines is by far the best in our option would not hesitate to recommend them.","A very comfortable journey","1" "2019-06-30T23:46:56-04:00","Desktop","2","review","Is getting poor on services and meal provided, cleanliness at the seat also poor. you are like buying premium economy. I also realized that in certain time where you will not able get the steward as the calling button is OFF... very less movie selection","quality dropped on business class","1" "2019-06-30T21:51:08-04:00","Desktop","5","review","very attentive staff - I was unable to turn off cooling vent and went for help - they not only turned off said vent but gave me a warm blanket as well because I was cold","very helpful and willing staff","1" "2019-06-30T18:07:59-04:00","Desktop","4","review","I usually fly SQ to support local whenever it's within my budget. Since we have a 2 month old in tow and we will be living in BNE for number of years we decided to bite the bullet and stretch our budget to make our 7.5 hour journey a little more bearable. PAID, $3,987.8 for Economy for 3 return tickets, $174 for baby. BOOKING process was fairly simple and quick. Love the look and feel of the website. Calendar view with the prices, departure and arrival dates were very helpful. SERVICE 1. SIN to BNE Service was fantastic. Air stewards and stewardesses were extremely attentive. Our call bells, even accidental ones were attended to within 2-5 minutes. Meals were served to parents with infants first. This was especially helpful because cranky parents make bad customers. 2. BNE to SIN Service was fair. There was an air stewardess serving our zone that was curt and sometimes rude. Didn't get her name but she was a little stubby. The second air stewardess that served us was very polite and personable. Wasn't served first in this flight but it's not expected, I'm just comparing it with my previous flight. FOOD both flights served tasty food and the snacks were edible. I remember the pie from my BNE to SIN. The pastry was super tough to bite. A sandwich would've been better. But the taste was not too bad. It is a shame that the pastry was tough. DRINKS I love that SQ always have a wide selection of drinks. Wine, spirits, beer, soft drinks and juices. TOILETS they are clean and maintained throughout the flight by the flight attendants. It is very commendable that they try their best to keep it fresh amongst the myriad of other responsibilities. Both flights were consistent in this. AUDIO/ENTERTAINMENT love the entertainment sets provided. Movies were loaded rather quickly. There was a good variety of movies, tv series, documentaries and games. AMENITY KITS we were given face towels before takeoff and an Amenity Kit. It includes a toothbrush, toothpaste and a pair of socks. The pouch looks good. Qantas/Emirates VS Singapore Airlines I flew SIN to BNE on 30 June 2019 and I was stunned at the value that was given to us by Qantas vs SQ. We paid $1230.4 for 3 return tickets, $43 for the infant. Granted that we are flying in an older aircraft but the price difference is CRAZY. And I will be flying 4 times a year. Think about the savings I am getting by choosing Qantas. It is a sad because I really want to support local, but in Singapore, we are taught to be savvy. Before takeoff, we were given face towels and 3 packets of baby Amenity Kits (Blanket w toy, Pouch w Pigeon wet wipe, spoon and a disposable changing mat) and a small elephant backpack) WOW! Food was tastier than the ones served in SQ both meals and sandwich were superb. But SQ serves their bread rolls warm (this is a super plus point). The Qantas flight attendants were not as attentive with call bells left unanswered for more than 15 minutes. But they were super friendly. Toilet amenities were similar to the ones in SQ. Entertainment sets were fully loaded with so many things. CONCLUSION My experience with SQ was great. But why should I fly SQ when I'm getting tickets from Qantas at less than half the price. With similar service and entertainment. Qantas wins the food category hands down. I would stay with SQ once they start pricing right.","Overpriced for its service and food","1" "2019-06-30T17:18:14-04:00","Mobile","5","review","Amazing flight on SQ suites. Product was undoubtedly faultless, especially the huge washroom. Loved the privacy of the seat, I was in 2F. Dev and Lucy were super accommodating and I would totally fly again if I knew they were on my flight. Thanks guys!","Flew in to Hong Kong on SQ856","2" "2019-06-30T16:25:37-04:00","Desktop","4","review","Have flown with Singapore Airlines several times and this flight plus the return leg was uneventful. The aircrew were efficient and professional with their duties. The inflight meals were good, my wife had the vegetarian meal and was pleased with it. My wife and I have flown with many airlines and rate Singapore Airlines as one of the best.","Smooth flight","1" "2019-06-30T14:44:07-04:00","Desktop","5","review","This airline had impeccable service, I am a loyal Air New Zealand flyer, but Singapore Air has given me something to think about when booking my next long-haul flight.","5 star service","2" "2019-06-30T09:04:48-04:00","Mobile","5","review","Great airline. Really looked after. Loved the flights. Staff on board were very attentive. Choosing meals before flight was amazing. Great seat room in premium economy. Won’t travel any other way again on long haul.","Visiting Australia","1" "2019-06-30T06:54:21-04:00","Desktop","5","review","The punctual flight time to inflight service are great. The inflight entertainment and food and drinks are great to. The flight attendants are helpfull and nice. Its nice to flight with Singapore Airlines.","Great interior and nice inflight service","2" "2019-06-30T04:26:51-04:00","Desktop","5","review","Excellent service excellent staff—-constant servace constant food—— excellent experience during this very long flight","Dr","2" "2019-06-30T01:13:04-04:00","Desktop","5","review","Fantastic service. Flight was delayed out of Shanghai and time was made up in the air so no one missed the connecting flight to adelaidr. Professional service and arrived early into adelaide","Flying to China","1" "2019-06-30T01:04:29-04:00","Desktop","5","review","another excellent flight. Early morning flight. check in and boarding very smooth. Once on board the A380, usual attentive service, great legroom and excellent IFE movie selection. Still cannot get over how quiet the A380 is , especially noticeable on take-off where you could hardly hear the engine noise. As i pre-ordered my daughter's kid's meal , it was served before everyone else. I think the kids pack (wristband pouch) is not as good as previous kids pack. The purpose is to pre-occupy the kid's time on the plane, so i don't think it achieved the objective.","another excellent flight","1" "2019-06-29T22:54:52-04:00","Desktop","5","review","When I boarded the plane, I noticed that the seats and the interior of the plane looks nice and new. The seats were comfortable and pillow was fluffy. The seat reclined nicely for a good sleep. Toilets were also nice with toothbrush available. Entirely enjoyed the flight.","Amazing flight","2" "2019-06-29T22:49:59-04:00","Desktop","4","review","Interesting experience on premium economy. More space and definitely more comfortable with the extra leg rest that props up. The noise cancelling headphones were really good also to cancel out the constant noise on the plane. Food was alright, not extraordinary great. Service was normal too.","First experience on Premium Economy","2" "2019-06-29T18:19:46-04:00","Desktop","3","review","Last time I reviewed Singapore Airlines I gave them a excellent for their service and business class product. This time I tried their premium economy and what a huge disappointment. I can't for the life of me see where they can justify twice the price of economy for very little extra. Leg room is no better than the exit row in economy, seat room is slightly more than economy, service no better than economy and unlike other airlines there's no pre-takeoff drink. You do get noise cancelling headphones, (At that price though I'd rather use my own). You walk back through economy to use their toilet's, (what few there are), You aren't separated from economy as you are from Business. I experienced the same on the onward leg from Singapore to London on their A380. Use Air New Zealand for premium economy as they set the standard by being rated the best in that class. Honestly, never again. I'll avoid Singapore Air until it matches or betters Airlines like Air New Zealand, Cathay Pacific, Quantas, (Yes even Quantas).","Very disappointed with the new A350 and premium ecconomy","3" "2019-06-29T12:24:59-04:00","Mobile","3","review","We flew from Johannesburg to Phuket via Singapore. I think the 1st thing we were not happy with was the fact I could not check in online. It kept on telling me I must check in at the airport. This is not good because by the time you check in at the airport, you have only the worst seats left, and that is exactly what happened. My wife and I always book isle seats, but now we were given window and middle seats. We are both in our mid 60's, and now we are squashed on the side of a full aircraft. What a terrible flight. I must respectfully add that the air staff are super friendly and kind. But when you are forced to sit in seats you don't want to sit in, you will never have an enjoyable flight. The food we did not enjoy at all. All their food taste the same, whether it's chicken or fish. We did not have a happy experience, and would preferably not fly with them again in a hurry.","We were not able to check in online.","1" "2019-06-29T12:02:02-04:00","Desktop","5","review","Absolute food service in an fully packed airplane by SQ Staff . Very attentive to personal needs and always looking that flight is a pleasure. Good meal and Bord entertainement. Much better than Silkair which I Had on the leg Singapur — Hanoi","Excellent economy flight Hanoi Singapore","1" "2019-06-29T05:11:12-04:00","Mobile","1","review","Got from dempasar (Bali) to singapure (2h30 flight) in a brand new plane, very nice experience, but for a 11h flight from singapure to Istanbul we got a old plane, not confortable at all- our flight on the 28th of June was terrible, got late to singapure, and when we were boarding my seats which were payed in advance 30dolars got swith to a very poor location because the intertaiment screen was not working. The boarding staff was not nice at all and not helpful at all, and we stayed in a much worse seat and with no apologies. The seats were dirty with food from the previous flight glued to the screen and food table disgusting!!! Don’t know how you could me elected best company last year! For a 11h flight such a poor experience! And the flight attendant on our row was not friendly at all, forgot to give our row towels to clean hands and in one occasion beverage...and when questioned was rude... Worst experience on a flight ever... ","Worst flight experience ever","2" "2019-06-29T03:20:26-04:00","Mobile","3","review","The service was excellent but there is no room in the economy area very cramped for a long haul trip. I have had more space Jet 2 and Easy Jet than i had with Signapore airline. As i said serive cannot fault. Would not use again for long haul.","Cramped for a long haul trip","1" "2019-06-29T03:12:20-04:00","Desktop","5","review","First time with Singapore airlines and they live up to their reputation. Beautiful graceful girls and nice Stewards who cannot do enough to make your journey comfortable and enjoyable. I had a very bad cold on outward flight and they happliy mixed my lemsips for me. Good food and good inflight movies.","Nothing short of amazing","1" "2019-06-29T00:51:55-04:00","Desktop","2","review","I know it's not Business but we have paid good money for very little in return....... We have flown many times with Singapore Airlines but this was our first time flying Premium Economy with them. It was a waste of money compared to many other airlines P.E we have experienced. No denying the seats were slightly bigger as were the tv screens but that is where it ended!!!! In comparison to Air NZ: - there was no seperate P.E toilet so you had to go back and queue in the Economy section. - The meals were exactly the same as E and frankly awful whereas Air NZ food is like restaurant quality. - The complimentary bag was a joke, containing socks and toothbrush. Air NZ's had beautiful Ashley + Co lip balm, a eye shade, a pen and more. - The curtain between P.E and E was never pulled so all through the flight E people just wondered on up into P.E as they pleased and on top of that the babies in the first row of Economy were endlessly crying. I did ask the hostess to please pull the curtain to at least minimise the noise but she never did. - The service to P.E was non existent! I had to push my button 3 times over quite a period to get help with my faulty chair. Then once I was finally asleep the hostess came back some time later and woke me up asking me to turn off the call button - so ridiculous! With Air NZ P.E has an allocated hostess ensuring your comfort. Check out other airline options if booking other than E. Do not discount JetStar Business - I would compare it to a good P.E","Poor Premium Economy!","3" "2019-06-28T22:06:26-04:00","Desktop","4","review","The usual inflight meal service as expected from SQ. But it seems that now that do not serve the hot drink (Coffee / tea) separately from the main meal. It everything together, It used to be after the main meal is served and packed, they will go another round to ask if you needed hot beverages. Also this flight no not offer ice cream tub, what I had was just a pudding. Nevertheless, the inflight food for SQ is still nicer compare to other airlines.","Inflight service seems different","2" "2019-06-28T20:47:19-04:00","Desktop","5","review","I've been fortunate enough to fly Cathay Pacific, EWA Air, Japan Airlines, ANA, United, American, Delta, Alaska, SWA, the last 5 year, but none of them beat Singapore airlines. Our flights were Bali to Singapore (2.5 hours) and then Singapore to LA (15 hours). Their economy section is equal to most other airlines economy plus. Their service was the best, seats, entertainment, cleanliness, food, you name it. I will pay extra money to fly Singapore Airlines especially on a long flight.","Best","2" "2019-06-28T20:34:19-04:00","Mobile","5","review","As it has been previously, this flight was more than good. Service was great. The food was good. The entertainment was substantial. I’d struggle to fly with anyone else.","Always good","1" "2019-06-28T17:34:22-04:00","Desktop","4","review","SIA is a consistently good airline and service was good as usual. The plane was also new and the entertainment system excellent. But the system of charging for seat choice is ridiculous. The auto seat assignment is also silly. I booked two tickets and the seats assigned were not together but back to back. I had to change it myself and there was actually a side by side seat choice.","Consistently good airline","3" "2019-06-28T12:52:12-04:00","Mobile","5","review","We were on a Singapore Airlines flight from Singapore to London, we were comfortable in economy class, and as usual the in flight service was superd. The plane was a little late in leaving Singapore, but we managed tobarrive in Heathrow, London only fifteen minutes behind the scheduled landing, we pre booked a taxi with London Heathrow taxi company to bring us to our hotel,but unfortunately, the taxi did not appear, so we took the taxi at the arrival area, to our hotel, needless to say, we won't use Heathrow taxi company services again. We stayed in London for two nights and on the third day, we went to Southampton port, to board our cruise ship to Northern Europe. London is a great place to visit, we did some shopping and enjoyed some local food. Would recommend flying with Singapore Airlines again, and London is a very nice place to visit, but expensive.","Flight to London","3" "2019-06-28T08:48:32-04:00","Desktop","4","review","We travelled at night on both outward and return journeys and found it was a long time for the cabin lights to be off. Though we could see the screens for watching tv or a movie, we felt we might be imposing on thos3 passengers who wished to sleep. That having been said, the cabin crew were very good and our airport experience was brilliant.","Nice flight","3" "2019-06-28T07:58:46-04:00","Mobile","5","review","Even though this flight is 15-17 hours long, the business class experience makes the time fly by. The service was terrific. The flight attendants are very friendly and try their hardest to accommodate you. The food was actually quite good and you never felt hungry or thirsty. The seat itself is very wide and has tons of storage areas. I know many people hate the foot well/diagonal sleeping arrangement but I didn’t find it too bad. I am a shade under 6 foot and was still able to sleep for 3-4 hours straight, which for me is a record on a plane. The airline doesn’t offer any amenity kit but there are toothbrushes, combs and razors in the bathrooms. The TV screen is quite large and the media selections were excellent.","Great flight","3" "2019-06-28T07:37:37-04:00","Desktop","1","review","DO NOT BOOK WITH THIS AIRLINE. I have had nothing but problems since booking. We paid for seats which we were then emailed about to inform us that we couldn’t have the seats and would be refunded. We got a partial refund (£45 of £111) so when I phoned to ask about this I was told we could have the seats and would be refunded the full amount for the inconvenience. We were never refunded the full amount and a couple of months later a further £27 was taken from my bank account with no explanation. When I called and emailed to query this I was told “I don’t know” and “maybe it was for seats”. Emailed them all the bank statements proving the sums not refunded and the random amount taken and I’ve been called to basically say it’s not true and they have refunded me. Absolutely disgusted with the abuse of having my bank details and how the staff speak to customers on the phone. Would not recommend as their competitors are the same price or cheaper and actually have a decent customer service department.","Shocking Customer Service","2" "2019-06-28T05:28:08-04:00","Desktop","1","review","I have been trying for over a month to use the airfare advertised on Google Flights from PARIS to MELBOURNE and return. Advertised consistently at GBP2675 per person, when you are transferred to either Singapore Airlines or Expedia the price immediately moves to Euro 3688 (a difference of GBP630 - I have called many times and been told that Google flights have NOT updated, only to get the alert from Google in a couple of days that the flight is still available. BAD business practice Singapore Airlines","Use of Google Flights to advertise fares that do not exist","3" "2019-06-28T04:36:03-04:00","Desktop","4","review","Good timing. Fly there in the morning at about 8.20am and reaching around 12+. Service was good which was why it has always been my preferred choice of airline whenever I travel.","A Great Way to Fly","2" "2019-06-28T03:12:11-04:00","Mobile","5","review","It’s been a while since I flew SQ. I was a Solitaire member for 18yrs, that was till SQ dropped first class from Singapore to Colombo and Emirates picked it up. Now that Emirates has dropped this sector I am “back home” as the purser on my flight put it. The private room in Singapore was sublime. Exclusive and serving Dom! It made the Emirates First lounge look like a cattle shed. On board the service was sublime. It was a quiet flight so the staff made me up a double bed. The Krug just flowed. The Patta Lobster curry booked via book the cook super. The lobster roll in a brioche bun for a snack- divine!!! I could not fault any of it. Even the business class from Colombo to Singapore. Ok so the seats were old on this sector and the lounge in Colombo ghastly but on board service excellent and the food spot on. Keep it up SQ. Just upgrade business class seats to Colombo and get a better lounge. Also please stop phasing out first from your network!!!!","Up where they belong!","2" "2019-06-28T03:10:22-04:00","Desktop","5","review","Everything was just awesome excellent service on board.. I have flown in a lot of Airlines but Singapore is just the best in every term. Had a wonderful Flight. Foods were Excellent. Highly Recommended.","just fantastic","2" "2019-06-28T01:41:46-04:00","Mobile","4","review","We have travelled with Singapore Airlines on a number of occasions and never been disappointed, this trip was no exception. Staff are very professional and always friendly. Food is very average but let’s be honest no one flies to eat the food. I would always choose Singapore Airlines over a number of other carriers","Great airline ","2" "2019-06-28T00:20:29-04:00","Desktop","5","review","booked direct with singapore airlines ,easy seat and meal selections ,received emails when seat change due to change in aircraft type changed on leg singapore to phuket return those living in southern nsw and south coast now have a great connect thru canberra international airport","great time ex canberra late evening arriving into singapore early morning with many options on connecting flights","2" "2019-06-27T23:06:11-04:00","Desktop","5","review","I have travelled with Singapore Airlines several times. The service & food is excellent. Enough leg room, seems a little more than other airlines. Staff are very friendly & attentive. ","Best Airline","2" "2019-06-27T22:55:44-04:00","Desktop","5","review","Flight' was actually delayed but cabin crew incredibly attentive to traveller's needs. Was able to stretch out (four seats made up for sleeping) during the flight. Missed connection to OOL but Singapore Airlines approached and provided taxi voucher for the short distance to home. Thanks you Singapore Airlines!!","Upper deck comfort","2" "2019-06-27T20:25:03-04:00","Desktop","5","review","Very very good Singapore airport far less daunting than Dubai for changing connections The airport in Singapore provides a shopping paradise in order to pass the time awaiting connection - at affordable prices. From experience I find that time passes quite quickly once in the air but airport time is horrible so find the shortest possible for onward travel","Singapore airlines provide excellent standard throughout","2" "2019-06-27T16:53:18-04:00","Desktop","1","review","STAY AWAY FROM THESE JOKERS! They are terrible with customer service. I booked a flight on their website from Houston to Manchester. When I got the reservation, it had me going to Manchester, but then returning from Dublin! Dublin was never even on the site and I double checked. I called the customer service when I noticed this and they wanted an extra $1800 for us to change our tickets. Now we have to find a way to get to Dublin just to turn around and fly right back to Manchester to get back to Houston. It also stuck me in economy after we selected economy plus.They showed no remorse or willingness to help us. I'll stick with United from now on.","Very unhelpful customer service","1" "2019-06-27T16:33:50-04:00","Desktop","5","review","Found Singapore Airlines staff to provide excellent customer seervice, good food and drink service. Only regret I wasnt in business class!","Great firendly service","2" "2019-06-27T16:12:55-04:00","Mobile","5","review","Ive had much better service on cheaper airlines and flown for much longer distance before but this airline did there job. I had a 15 hour flight from Tokyo to Sydney with a connecting flight in Singapore overall the flights where comfortable and staff whete acomodating and professional. They only thing was the late bording in Singapore which was the only thing im gonna complain about. Otherwise would fly again.","Singapore Airlines","2" "2019-06-27T14:45:52-04:00","Desktop","5","review","excellent airline....and cabin crew and meals. this also includes Silk Air... will definitely be travelling with Singapore Airlines on my next trip....","great airlines.....","2" "2019-06-27T14:25:13-04:00","Desktop","4","review","Just wish they could give you a little more leg room. It's just so cramped in Economy. On the way to Japan we had a nigh time flight it was almost imposable to sleep as it's just too uncomfortable. On the way home we had a day time flight I feel this is better as you can read watch movies or play games the time seems to go more quickly.","FLY DURING THE DAY","3" "2019-06-27T12:55:09-04:00","Desktop","4","review","I was very disappointed with the lie flat seats in Business Class. The seat in the upright position with the feet rests is great, but once the seat is transitioned into the lie flat position, its very hard, not worth paying the extra money. With a cost of just over $3,000 return from Canberra to Singapore, you are better off choosing premium economy class.","Business Class Seats - Singapore Airlines","3" "2019-06-27T11:57:19-04:00","Desktop","3","review","Paid a lot extra to fly home premium economy. The seat was as expected, the food and service was extremely poor. Would not recommend as good value. Took ages to be offered refreshment. Champagne was offered but was awful. When we flew Emirates the service was 100% better","Poor value","2" "2019-06-27T11:52:35-04:00","Desktop","3","review","2 hours 57 minutes late taking off - convenient! Sat on runway for two hours. Food pretty dismal and drink not that flowing. Entertainment was ok","Late","4" "2019-06-27T09:13:36-04:00","Mobile","5","review","SQ is one of the best for Southeast Asia routes with very good timing. For this trip we flew SQ 175 departed HAN at 12:35pm. VN is cheaper but departure is too early 07:15am and 10:10am.","Good timing ","2" "2019-06-27T03:04:45-04:00","Mobile","1","review","Singapore airlines should not call premium economy anything with the wording premium. The seats are almost identical to economy with a very uncomfortable recline. The premium economy cabin on the A350 is not separated at all during the flight, with economy meals and service. I don’t expect ‘business lite’ but this is literally economy with a small amount of extra leg room. For the price- go Qantas! Cabin crew were rude and arrogant and made us feel as though it was all too much of an effort to be there- more interested in their hair and chatting to each other. From an airline that was one the one to aspire to, the premium economy is anything but. Listen to the other reviews regarding Singapore premium economy and don’t waste your money- I wish I had!!!","Don’t waste your money-the only premium thing about this is the price ","2" "2019-06-27T00:57:22-04:00","Mobile","2","review","Disappointed with our flights, Sydney to Singapore and then to Samui. Long delays, poor service and cramped seating, A380 flight much better. Would hesitate to use airline again for this trip.","Unsatisfactory flight","2" "2019-06-26T21:29:31-04:00","Desktop","3","review","Check-in Service was good, In flight entertainment was really good, Air crew service was excellent, in flight meal was average. The only thing that was bad was, I bought 2 new luggage both costing over $300 NZD, and this was the first time i was using it and when we arrived at Singapore both of them was broken.","Average for me","1" "2019-06-26T18:10:28-04:00","Mobile","3","review","My beautiful wife and I have always liked singapore airlines, until our recent trip to Thailand. Put simply the seats were uncomfortable and the food below par. Not sure what's happening but the brand underdelivers. How dissapointig. Come on Singapore airlines your better than that. Comment relates to silkair.","What's happened?","2" "2019-06-26T17:54:44-04:00","Desktop","5","review","nothing short of perfect... except that the business class on the A380 is the oldest although they are going to upgrade the plane soon!","you are a great way to fly","2" "2019-06-26T17:53:53-04:00","Mobile","3","review","The flight had 1 hour delay. After I've booked the flight half a year in advanced, me and my wife got seats close to the kitchen. Several times during the flight the femal flight attendant answered almost harsh to my requests or questions. For example when she passed I asked her to take a used glas. She seemed to be stressed. Her answer: ""Can't you see that I have to bring the food to the other passengers. They want to eat too."" The kitchen where she could put the glas was rigth behind her. Although she dissed one of the male staff. Talked to him like he was an idiot. When he served us his hand was trembling. It wasn't the famous Singapore Airline Service at all. Next time I'll try one of the other airlines. Hope they are better.","Delay and unfriendly Flight Attendant","3" "2019-06-26T16:07:56-04:00","Mobile","4","review","We took a chance to travel by this airlines as much were written by the media. Well, no regrets as the departure and arrival on time. The plus points - good service throughout the journey! The stewardesses were smiley, ever ready to serve despite it was an overnight flight. The toilets were refreshed and dried with the usual amenities. Keep up the good service and will definitely travel with Singapore Airlines again in the near future.","Service as promised!","2" "2019-06-26T15:22:22-04:00","Desktop","5","review","Me and my partner used Singapore airlines for a 12.5 hour flight. I was dreading flying that long! The economy seats were standard but definitely nicer than some economy flights I had been on like Emirates. The staff looked great in traditional long Singaporean dress it looked very smart and professional. The service was excellent from all crew who were very attentive and friendly throughout. I had ordered ahead online as gluten free and the staff checked/confirmed this at the start of the flight and then served all allergens first, all labelled and coded to the allergen. I got a really gold meal, a tomato and vege chicken dish, salads, veg, GF breads. I was really impressed, for ‘plane food’ it wasn’t half bad - again certainly better than other companies. The flight had great television systems and options for film, flight tracking, games etc. I would be more than happy to choose this company again for a long haul flight.","Excellent fight company","1" "2019-06-26T14:20:49-04:00","Desktop","4","review","having finally left Singapore for a final leg of our journey Home, when we arrived at Brisbane Airport and got through passport control , we were waiting at the carousel for our bags to head home , after watching the carousel for what was the 4th rotation I was beginning to think there was something wrong no bags had shown up . I then hear over a loud speaker my friends name and then mine , to go to baggage services and I then had my doubts confirmed by a member of staff that our bags had not left Frankfurt to make the connection to Singapore then Brisbane . I started to panic as I had medical stuff in the bag that I desperately needed and no matter how I tried to explain my situation . all I was told my bags would hopefully arrive the next day , I was told to make a complaint to the first Airline I was on Lufthansa , then Singapore , but no real comfort was ever given or I felt from any of the Airlines, it was a case of no bags made there connecting fights . THATS A FACT ...","just hope this Airline finds our Bags that Lufthansa Lost .","1" "2019-06-26T09:27:59-04:00","Mobile","5","review","I really enjoyed my first experience in biz class. SQ's is its people. They're always attentive and put lots of care and thoughts to their work. Hope I get invited and win a MYSQUPGRADE again. Food was great. Service was great. Seat was great. Everything was great.","First Business Class Experience","2" "2019-06-26T00:37:25-04:00","Desktop","3","review","I have just did a return flight from Melbourne to Istanbul with brother and his friend. I have always raved about Singapore Airlines but I can't work out why on return today I haven't got the 'wow' factor? I cannot fault the crew of any of our 4 flights. They know professionalism through and through and work well in teams. For that the service I give 5 stars. Comfort I am only giving 3. The planes between Melbourne and Singapore are always full yet Singapore uses small squashy planes instead of a bigger plane option. The seats on those planes are not as hard as the seats on the planes used for the 10 hour plus flight stretch from Singapore/Istanbul/Singapore. We all said the seats were like rocks beneath us and my brother reckoned he was being trialled for hemorrhoids lol. The food this time was very disappointing. I ordered the Low Fat Dietary special meal going to Turkey and my meals served were so bland. Going back I changed that to Diabetic meals and there was some improvement except for the Istanbul/Singapore meal where I had dry chicken and dry chicken again with my breakfast eggs. Leaving Singapore for Melbourne I felt sorry for everyone who were having the standard breakfast meal. I saw a muffin and something else dry and not much else. Yuck! There are no snacks available on the Melbourne/Singapore stretch but the Istanbul/Singapore flights gave them away generously. The plane we had from Istanbul to Singapore was the 777-200. My TV did not work but the Head Hostess was kind enough to offer me on-flight duty free shopping money as an apology (I thought it was a nice touch). Other than that the plane is old with hard seat bases. BE WARYY: If you're paying more in economy for the extra leg room seat, the seat located closest to the window has this big plastic shelve on it which is part of the emergency exit door. If you're tall you cannot stretch your legs out like the person closest to the aisle is able to. The extra payment for that window seat is a total rip off on their smaller model planes. My brother is going to ask for a refund.","Has been my favourite airline but I've been left now with a question mark?","1" "2019-06-25T23:00:18-04:00","Desktop","4","review","The service and the seat in Business on Singapore airlines was as good or better than most airlines. However, despite a large range of options, either through the normal in flight menu and 'Book the Cook' options, leaving Brisbane at 9:40am seems to have flustered Singapore Airlines and their menu makers. It is a brunch flight, (you are eating at 10:30am), not dinner or even lunch but the options provided were Dinner or Lunch. Ironically they offered cereal followed by steak and scrambled eggs. Or if you wish, an Asian choice. The same problem exists leaving Singapore early in the morning.","Great crew and Aircraft, Poor food","2" "2019-06-25T21:36:12-04:00","Desktop","4","review","There was a full on thunder storm going off as we departed Whilst it was of concern to me, the pilot did an amazing job and got us off the ground and out of harms way ASAP The staff are very efficient and courteous The flight continued without further concern","Great job Mr Pilot","1" "2019-06-25T21:29:54-04:00","Desktop","4","review","Having flown on air New Zealand to London I was expecting a similar standard on the A380 operated by Singapore Airlines. However, while the lounge at Heathrow was good (fortunately I had gold status so managed to use that, no luck if you don't though) the aircraft was a bit tired. It didn't have any power at the seats, so no way of charging a laptop, just a USB outlet. We had the seats behind the bulkhead (71GBP each) but there was not a lot of legroom. Seats were pretty solid - not exactly comfortable. While the staff and the meals were good, it seems that PE is just a bit of an upgrade from Economy, rather than a downgrade from Business as seemed to be the case on Air New Zealand.","London to Singapore - Premium Economy","2" "2019-06-25T21:25:40-04:00","Desktop","4","review","Flew London /Frankfurt/Singapore/Brisbane in just over 25hours including 2 brief stops...outstanding comfort and service from dedicated staff who continue to put the passenger first....for these reasons this airline continues to be my first choice airline wherever possible/","Maintaining high standards","2" "2019-06-25T20:35:29-04:00","Desktop","5","review","Check-in just a breeze, Lounge at Wellington is the NZ Lounge, the lounge is not to the standard. Boarding easy and quick, service the best in the airline industry. the food selection excellent. There is peace in the cabin, not like other airlines what bother you with lots of anouncements. Seats are comfy.","Great Service, peace in the cabin, great food","1" "2019-06-25T19:38:24-04:00","Desktop","1","review","After sitting on the phone for one hour, while listening to music which was on a continuous loop - I found myself wanting to rip the very hair from my scalp. The call centers could barely speak coherent English, which only made the issue more difficult. We asked to speak to their manager, but alas, they didn't know what that was. And what was even more entertaining, they hung up whilst we were on hold! Clearly the company lavishes itself on it's own luxuries of being one of the most renowned airlines in the world, but obviously lacks common sense when it comes to being decent human beings that can manage a customer with getting their flights booked and confirmed! We are still attempting to get this flight confirmed, booked and ready to go - we have a time limit till the end of the day as the tickets are getting issued at 11pm tonight, but so far, it seems that the flight we paid good money for - won't even be for us. Thank you Singapore airlines, for your incompetent customer service which makes those with the strongest of wills want to give up on life. This somehow makes Tiger airlines and Jet Star seem more reputable. Not good.","One hour of monotonous music with poor customer service","1" "2019-06-25T09:08:09-04:00","Desktop","5","review","A Boeing800 flown so perfectly that even on the rough patch of air in between the Indian Ocean, there was minimal turbulence.","Crazy Land","1" "2019-06-25T07:32:27-04:00","Mobile","4","review","My 1st time to encountered a crack on my luggage upon arriving Brisbane, Australia during our recent holiday trip. I didn't know that I've to make a report upon arrival at the airport so that I can get the reported case file for claim with the travel insurance company. So I didn't react on the spot and it took me 2 days later to report this incident to Singapore Airlines. Their counterparts in Australia had gotten back to me with a replacement luggage after a few days of communication via email. However it didn't materialise as we were on the way back home that day when their counterparts replied me on the replacement. I wrote to Singapore Airlines after our return on the issue and asked for an update. They followed up by collecting back the damaged luggage and replaced it with a new one which was of similar size, color and brand within a week! Was impressed and not much of a hassle for the whole process to be completed. Am glad that it save me trouble & money to get a new luggage!","A replacement luggage was sent within a week when we are back home!","1" "2019-06-25T00:58:57-04:00","Desktop","4","review","Took an eternity to get in the A380 in the air due to traffic build up at Frankfurt and this resulted in us being 30 minutes behind schedule. Still on board staff were superb, meal and snack options were excellent, and drinks list was also excellent. Negatives were the poor movie choices and the poor layout of the seating capsules. Meant the space was quite crowded and the lay flat bed was a little uncomfortable. Will be interesting to compare to our last leg later this week in a Boeing 777.","12.5 hours is a long time when lie flat bed is uncomfortable","1" "2019-06-25T00:33:00-04:00","Desktop","5","review","A very relaxing experience on flight from Mumbai to Singapore; 1] Check in experience was smooth, With more passengers checking in on the web,we could do with more counters for web checked in passengers.Staff were professional & efficient. 2) Found in flight service crew to be very professional In spite of turbulent whether en route, managing the beverage & food serving exceptionally well. 3) Baggage retrieval at Singapore was quick & smooth, On the whole a very satisfactory flying experience.","Excellent in flight service","1" "2019-06-25T00:03:45-04:00","Desktop","5","review","The lounge in Singapore was excellent. Very clean with a good selection of food and beverages. Comfortable chairs to lounge around in and fast WiFi. The flight itself was very good. We pre-ordered our meals from the chef menu. super service. Seats were comfortable but the inflight entertainment was a bit dull.","Super flight. Excellent Service","1" "2019-06-24T22:12:22-04:00","Desktop","5","review","Fantastic service. Super easy check-in at the Colombo airport. The seats were very comfortable. I found the inflight entertainment a tad boring as most of the movies were quite dull nevertheless I got 3 solid hours of sleep. Food was very good which I ordered off the inflight menu. Toilet could have been a bit cleaner.","Excellent Service","1" "2019-06-24T21:45:37-04:00","Desktop","2","review","I was thirsty the entire flight and did not get my refreshment. I can see other columns and rows get their sandwiches. I was expecting to have mine, I even have the table ready. All of the sudden we're ready to land :( Air conditioning was awful, made my nose and throat extremely dry. Flight attendant stepped on my foot and she didn't even realize it, cant resume sleeping afterwards. Slow service just for a cup of water, only 3 cups of water the entire 8 hours flight. Food was awful, super awful, regardless it was served hot, the taste is yuck.Honestly, Etihad is so much better.","I did not get my refreshment during my 8 hours flight :(","2" "2019-06-24T19:43:02-04:00","Desktop","4","review","Singapore Airlines is usually our go-to airline whenever we travel with our daughter. The flight experience to Bangkok was as usual very pleasant and without fuss. I appreciated the cabin crew taking time to entertain my daughter by talking to her a little despite the short flight time and service. Crew was quick to respond when we needed anything. Overall an enjoyable flight despite the short time we're in the air.","No fuss flight","10" "2019-06-24T17:56:50-04:00","Desktop","5","review","This is the first time we board A350-900 airplane for to and return trip. The flight is smooth, with bigger leg space, and better in-flight entertainment (even include movies released this year). My husband and sons have sensitive nose, they usually will sneeze and blow their nose in other SQ flights, but in this flight they have lesser or no issues with their nose. This is the best SQ flights we have ever boarded.","A350-900 Nice and smooth flight","1" "2019-06-24T17:10:17-04:00","Desktop","5","review","Always excellent service on Singapore Airlines from the cabin food, faultless. Changi airport is one of the best airports for service provided.","Cabin Crew always excellent","1" "2019-06-24T13:01:57-04:00","Desktop","5","review","The extra room in premium economy was totally worth it for me. The seats along the windows had even more room than those seats in the middle of the cabin. I had more room in the seat and leg room area.","Premium economy is worth it","2" "2019-06-24T04:39:48-04:00","Desktop","2","review","I didnt pre order the food on the plane but then the food I got when I ordered in flight wasnt as good. First of the person I requested for food in the flight was rude and then got an awful food. The food from singapore to kolkata was good though. It was a similar experience for another traveller who travelled from australia that morn and met on the flight to kolkata from singapore.","Strange food","1" "2019-06-24T04:25:59-04:00","Mobile","1","review","Flying business class and first time with Singapore airlines, I am not impressed, my wife an I receive a message saying our flight was delayed over 2 hours from Phuket to Singapore the problem is we have a business class flight to Melbourne also with Singapore on the same ticket yet (1) I received no comment about what was happening to my flight to Melbourne that we would now miss (2) there was no contact number or way to ask. Our concierge spend 30 minutes trying to talk to a person about our flight we are going to miss through no fault of our own. We finally talked to a human and they said we can put you on a flight leaving in 30 minutes, we were an hour drive so impossible so we are now finally on a flight to Melbourne leaving 2 1/2 hours later which effects other matters in Melbourne. I expected much more for a business class passenger (even economy? You should have known I had a connecting flight and given me options. I wasn’t even notified of my alternatives. Very poor service indeed and it has not happened when I have flown with competitors. I did get a $10 hamburger voucher , which was an insult. After arriving at the airport we are told more delays and could not answer whether I will miss the new connecting flight. To reiterate all flights are business class on the one ticket they know one delay effect my next flight but Singapore Airlines does not care. Treated worse than economy on other airlines. business class and first time with Singapore airlines, I am not impressed, my wife an I receive a message saying our flight was delayed over 2 hours from Phuket to Singapore the problem is we have a business class flight to Melbourne also with Singapore on the same ticket yet (1) I received no comment about what was happening to my flight to Melbourne that we would now miss (2) there was no contact number or way to ask. Our concierge spend 30 minutes trying to talk to a person about our flight we are going to miss through no fault of our own. We finally talked to a human and they said we can put you on a flight leaving in 30 minutes, we were an hour drive so impossible so we are now finally on a flight to Melbourne leaving 2 1/2 hours later which effects other matters in Melbourne. I expected much more for a business class passenger (even economy? You should have known I had a connecting flight and given me options. I wasn’t even notified of my alternatives. Very poor service indeed and it has not happened when I have flown with competitors. I did get a $10 hamburger voucher , which was an insult. After arriving at the airport we are told more delays and could not answer whether I will miss the new connecting flight. To reiterate all flights are business class on the one ticket they know one delay effect my next flight but Singapore Airlines does not care. Treated worse than economy on other airlines. ","Terrible business class","2" "2019-06-24T00:09:50-04:00","Desktop","4","review","Had assistance for my elderly Mother buy wheelchair to board the flight, could not get wheelchair to seat so poor old thing had to walk/stagger to her seat without any viable assistance. Not the best start. Once up in the air, the expected levels of service came to the fore. Excellent as always. ","Expected level of service","1" "2019-06-23T22:04:07-04:00","Desktop","5","review","I can always count on SQ for a safe and efficient flight. In-flight food wasn't great though. Kris Flyer programmes were diverse and up-to-date; managed to catch movies like Captain Marvel, Bohemian Rhapsody etc.","Always reliable and comfortable","1" "2019-06-23T18:18:05-04:00","Desktop","5","review","I am a frequent traveller and had taken many flights with different airlines for my business and leisure trips. I must give compliments to SIA for the great airlines that it is. From the caring, friendly service that the crews provide to the safe, clean planes that usually arrive to the destination on schedule. I have been travelling with SIA for over 25 years and they are still the best in the business despite the challenges coming from the ""oil fuelled"" airlines which can provide excellent service at lower prices. I have taken flights to Bangkok using Thai Airways, their service and plane is not at the same level and if the price for airfares are not too far away, I will always choose SIA. I have tried travelling with Scoot due to an urgent meeting arrangement but the experience was really bad. On the return trip, their plane had issues and were delayed for a few hours. On this trip, there were no surprises and that's what I like about SIA. No surprises are good for me.","Still the best airline for me","1" "2019-06-23T17:45:24-04:00","Mobile","4","review","The return in business was just ok but nothing special , plane old (it came from New York ) , not enough Storing place , seat arrangements comfort much worse than on my flight Jakarta Frankfurt with Boing 777-300 which should be the standard for all SQ Business, next time I will choose for Business other plane or company","Older Airbus 380 does not meet SQ Standard","1" "2019-06-23T16:42:52-04:00","Desktop","4","review","Singapore air is always a nice way to fly. I don't know if it is me getting older (30 years old ;-P) but I find each time I fly economy the space you get is less and less. Less seat space, less leg space and more contact with anyone you are sitting next to. So my recommendation if going on a long trip is always look at the cost of even Premium Economy. Or look at an Airline like Emirates economy that has more room included in your economy ticket price.","Economy Flight","1" "2019-06-23T13:27:45-04:00","Desktop","5","review","Marked as the Worlds longest flights but it was certainly felt a short one due to the Singapore Airlines exceptional service. The crew was amazing and even though we flew premium we felt like Business class. I was travelling with my wife and 1 1/2Yr old daughter which could be a challenge in such a long flight. But the crew made it such a memorable flight with their impeccable hospitality. And what more to say about the equipment itself, the Airbus A350 ULR which was just a few months old was sparkling. Food, entertainment, comfort were all 5 star..!","Worlds longest Flight... one of the Best Flights","2" "2019-06-23T13:14:54-04:00","Desktop","5","review","The number 1 airline. Even in Economy Class you are still treated with respect. The staff, service, the meals and entertainment are fantastic. You don't really notice the time go by on a long flight.","The best Airline","1" "2019-06-23T09:40:35-04:00","Desktop","5","review","I was amazed by the cleanliness of the aircraft including the bathrooms. The attendants were checking the bathrooms often keeping them in good shape. The assistance of the attendants was conscientious and the snacks accessible between meals were substantial. They even had fresh fruit available! The seats were comfortable, more so than other the premium economy seats on other airlines. I certainly hope to fly with Singapore Airlines again.","Best long flight ever!","2" "2019-06-23T04:32:53-04:00","Mobile","4","review","Reached the airport quite early to avoid the clearance. Luckily the check-in was smooth for the boarding pass, luggage check and immigration. The gate was also at the end and boarding was smooth by group. There was quite a few turbulence 2 hours after took off and 2 hours before landing. There was also thunder storm at Changi airport. Retrieving of luggage was delayed by more than a hour due to rain.","SQ0631","29" "2019-06-23T04:18:37-04:00","Mobile","4","review","The gate was quite far from the immigration counter and you can take air bus to the gate. It opened on time and it was a smooth checked into the gate. Boarding was 30 minutes before flight time. The take-off was good and only encountered a few turbulences. A while later, snack and drink were served. About hour or so, lunch was served. The flight landed on time, the collection of luggage as usual was slow. ","SQ0632","27" "2019-06-23T03:22:44-04:00","Mobile","5","review","I’ve been taking Singapore Airlines when traveling to Asia. This time I had another great experience with it, especially I picked the front row of the economy seat both ways. With enough legroom like that, I’m happy. I also requested seafood meals throughout my SQ25 and SQ26 from JFK to Singapore and back via Frankfurt. I noticed something though. In the past I used to see the staff going in and out the bathroom after passengers used the bathrooms for the purpose to clean the bathrooms or to make sure the bathrooms are kept clean at all time. However, this trip I didn't see that. But overall the cleanliness wasn't so bad but they can do better like the last time. Most passengers knew how to clean after themselves. On any airplanes, if you request a specific meal, your meal would come first before anybody else's meal. So, make sure to request if you know you like a specific meal. My seafood meals were pretty good but again it was much better seafood meals that I had previously. I like Singapore Airlines, however, more than two transits is beginning to feel too much to take at this time. I tried Cathay Pacific before and it was great too. My final destination is Malaysia, therefore I'd like a few other airlines and compare the time travel and layovers. The service is of course exceptional! It's Singapore Airlines, who can beat that?","Great but it was Excellent before!","1" "2019-06-23T02:50:39-04:00","Mobile","2","review","Singapore Airlines with much fanfare relaunched their non stop service to New York . Well they got it wrong , from the overcrowded lounge in terminal 3 at Changi to the Business Seat that does not let you stretch out straight , and I am only 5’8” or 173 cm and turning on the cabin lights ten hours in to serve food they have obviously rushed this new product into service. I travel to the US from Asia 5 times a year and it is the first and last time on such an inferior product . Take a few extra hours and travel through Doha would be my advice unless you want to arrive badly in need of sleep and completely underwhelmed by an airline with a good reputation getting greedy and squeezing too many seats (67 bus and near 100 premium economy ) on the A 350 and not really getting service right in the air or on the ground. The grumbling in business class about the seats was consistent from other passengers and the crew said there had been many complaints. Such a poor effort Singapore !","They have got it wrong!","2" "2019-06-23T01:43:32-04:00","Desktop","3","review","Everything went well on the flight, professional staff and very friendly to help and service you on board. But I lost the luggage in Singapore because of a delay from the first flight, staff was very quick to help me to next flight and they waited, very happy for that. But... my luggage arrived next morning, even with several of calls it didn't come to me in the morning as promised. The luggage service was keep delaying it and in the end I went to pick up my luggage by myself.","The flight very good, aftermath not so good...","1" "2019-06-23T01:39:26-04:00","Desktop","4","review","Professional crew, with feeling of personal service. Kind to help and advice to make the long trip comfortable. Flight are clean and relatively new. Good experience, but expensive. But with the staff in CPH to handle the check-in, kind of arrogant and like they not even care.","Good stabile and professional","1" "2019-06-23T01:23:00-04:00","Mobile","5","review","I’ve taken many airlines in my life and Singapore Airlines never fail to deliver. Ample leg room, plenty of food and good in flight entertainment. Service is almost as good as good as it gets. Many reviews that quote unprofessional staff seem unreasonable. Service staff are human too. If you’re reasonable and respectful, people would do likewise. I’ve never met a rude airline crew in my entire life. Will definitely recommend Singapore Airlines. ","A good brand","2" "2019-06-23T01:16:22-04:00","Mobile","5","review","Singapore to Bangkok onboard Singapore Airlines’ new B787-10 was a very pleasant experience. The hard product was great as the seats boasted great leg room and recline which is good for an aircraft that is servicing regional routes. The service and catering is what one would expect from Singapore Airlines and the Krisworld IFE is also world class with a myriad of entertainment options to chose from. Overall, it was a joy to fly with Singapore Airlines, a great way to fly!","Always a Great Way to Fly","2" "2019-06-22T23:23:18-04:00","Desktop","5","review","We have always had excellent service from Singapore Airlines. My gluten free dietary requirement was accommodated with food that was quite acceptable, as opposed to Qatar, who gave my GF meal to another passenger and had nothing for me to eat on a previous flight to London. The flight staff were polite and friendly.","Excellent Service","2" "2019-06-22T22:25:03-04:00","Mobile","3","review","Food was fine; Most crews were polite except for one that we encountered. My husband wanted a cup noodles but the crew said it was all gone. But he got it after asking it from other crew. Same with requesting yogurt for my toddler. My toddler didn’t like the kid meal so I asked whether they have yogurt on the plane. She said no. But I got it from asking another crew. FYI, Yogurt was served as breakfast later so there were plenty of yogurt. I could just easily give up my yogurt at breakfast to feed my baby earlier. Apart from that, the experience was fairly good. ","Reasonably good experience ","2" "2019-06-22T22:18:53-04:00","Mobile","2","review","No wonder they have lost their top rating, flight from Perth the staff onboard couldn't give a crap. Asked one female flight attendant for a glass of water was like asking something special went off and went back to her trolley then started serving out again to other passengers. Then calmly just walked past totally oblivious or couldn't give a stuff. This time turned on the attendant light after 15 minutes has no response in the end turned it off due to lack of response. I then asked a Male attendant for a glass of water went off never came back after two hours asked again made it clear I was sick of asking for a simple glass of water. Then the icing on the cake was when I asked another attendant for a pen to fill out the immigration card he just rolled his eyes. It will be the first and last time that I will fly with this airline ","Horrible flight attendants ","3" "2019-06-22T21:06:06-04:00","Desktop","5","review","The Station Manager at the check-in counter of Sri Lanka was very efficient and helpful. Originally my booking was on redemption economy class. During my check-in, I decided to upgrade myself to Business Class. The way the Station Manager handles my case was beyond my expectations. A thumbs-up for all the Station Manager and his fellow colleagues.","Warm Welcome","1" "2019-06-22T20:57:01-04:00","Mobile","1","review","Chaotic scenes and hysteria among the staff at SYD due to downgrading of the aircraft. What’s the point in providing contact information if the company chooses not to communicate with the customers in case of cancellation? No compensation, no lounge access, no upgrade, no apology, no meal vouchers, no nothing, except just go away and wait for five hours. Best airline of the World my ass.","Quite possibly the worst airline company in the world","3" "2019-06-22T19:06:14-04:00","Mobile","5","review","We took a morning flight to Taipei on 19 May. It was an enjoyable flight, punctual in take-off and was on time for arrival. The check-in and onboard service was good and friendly. The onboard entertainment had a wide variety for all ages and the breakfast meal was good and substantial. The evening SQ return flight home was just as good. Keep up the good service SQ 👍🤩","Singapore Airline Flight","2" "2019-06-22T18:50:18-04:00","Desktop","2","review","Mr. Dharamveer Singh was amazing at service and tried best possible effects to meet my preferences. But a lady - bit healthy was not at all professional. She was using unprofessional language while Mr. Dharamveer was processing my boardpass. Jaldi kro kaldi kro , side m khara kr do , aap side m khade ho jao were the phraseology used. Totally not acceptable. More over as I got confused with the seat allocation. I tried to get clarity from her, she used inappropriate facial expression and more over was extremely rude. This is not acceptable from a reputed airlines. Not a welcoming experience.","Unprofessional staff","1" "2019-06-22T17:08:22-04:00","Desktop","4","review","Took a short haul flight to Singapore and back recently. Appreciated the on time departures on both occasions and the short flying time i.e. 45 minutes. The Airbus A330 - 300 that was used was comfortable and clean. The seats too seemed in good condition on the journey to Singapore but the the plane of the return journey seemed in less than good condition........seat wise. The seats we had seemed tired and slightly tattered and one of the pockets before us was unattached to the back of the seat. A surprise to to us. The flight announcements on both flights were excellent. The flights itself on the journey to Singapore was comfortable and we did receive a drink. This was not the case on the return journey because of some turbulence.........not much really but that was reason enough not to provide the passengers with a drink on this sector.","Efficient and On Time","1" "2019-06-22T16:51:55-04:00","Mobile","5","review","The Japanese chicken with rice was such a great choice! The set came with cold soba and chicken meatballs, alongside some salad. The whole journey was comfortable, and the pilot landed relatively smoothly despite the poor weather.","Great lunch on board","2" "2019-06-22T15:31:33-04:00","Desktop","4","review","What a pleasure to fly with Singapore airlines. Ground staff and customer service spot on. The crew on board our flight were very attentive and always had a smile. We have flown with SingaporeAir many times and have enjoyed the flight and the inflight entertainment. Meals are pretty good for airline food. Would recommend Singapore Airlines anytime.","Great way to fly","1" "2019-06-22T15:15:29-04:00","Desktop","5","review","Competent Airline with no problems. We travell;ed by economy and we got economy, Nothing broke, the food was ok and the seats were of a reasonable size for economy. Good value considering what we paid.","No Problems, Economy","1" "2019-06-22T11:54:59-04:00","Desktop","4","review","After flying premium economy for the first time on my last trip to Europe, I’d find it hard to go back to regular economy on a long haul flight. Singapore’s premium economy was a delightful experience, Roomier more comfortable seats that recline further without trapping the passenger behind, footrests, noise cancelling head phones, preferential check in and boarding....it was worth every penny. Also baggage comes out first allowing you to make a quicker getaway to get to the head of the taxi queue.","First time in Premium economy","1" "2019-06-22T10:14:38-04:00","Desktop","4","review","While we generally travel Business with Singapore we opted for Premium Economy on this trip. The seat was comfortable although the length of leg support was for very short people only. Most disappointing was the food. Barely more than economy offering. Bland with no flavor but extremely salty. Overall PE was not worth the price. If choosing between Premium and normal economy save your money.","Good but food not brilliant","2" "2019-06-22T09:33:09-04:00","Desktop","5","review","This was hands down the best flying experience I have ever had. My family and I flew business class on the world's longest flight from Newark to Singapore and it was amazing. Service was spectacular, food was delicious, in flight entertainment was superb, and the seat was very, very comfortable. There is literally no airline in North America that can compete with Singapore Airlines. They are world class!","World Class Airline","2" "2019-06-22T01:17:43-04:00","Desktop","4","review","Singapore airline is the only way to go... we have tried thier low cost airline Scoot but both times our luggage was so badly damaged we had to throw it away... other airlines do not reach sinapores standards... that includes Malindo air (hopeless ) Air Asia another who damage luggage... QANTAS as bad as Malindo Air.. ","Only airline","1" "2019-06-21T22:00:42-04:00","Mobile","5","review","Hands down without a doubt the best Business Class flight Ive been on. I was luck enough to book this with miles which made the experience even better since I didnt have to pay for it. From the second you sit down they treat you like royality. Food and service were top notch. The seat itself is very spacious and comfortable. Would love to fly this business class product again.","Beyond Luxurious","2" "2019-06-21T18:54:34-04:00","Desktop","3","review","We flew from Brisbane to London with transfer at Singapore and the same return flight. Both flights we were delayed on the tarmac for one hour . This making hour 24 hour flight much longer and happened on both flights . The area to the toilets was very small .","Delayed","1" "2019-06-21T17:22:34-04:00","Mobile","3","review","Flew last SQ flight out from BKK on a Sat night with an approximately 60% capacity. Food was good. Younger daughter completed her child meal. Plane was a new 787, PTV and USB ports worked well. Cabin crew appears to be robotic. Hardly any smiles. Reminded me of travelling with budget airlines. ","Comfortable flight ","1" "2019-06-21T15:29:44-04:00","Desktop","5","review","I felt special flying with Singapore Airlines even if I was in Economy Class. The seats were comfy and roomy and so were the aisles, and each passenger had a screen/monitor and earphones for watching movies. I had a row all to myself the entire flight which was really cool! The food was tasty and excellent, the best I've had in the air! There was even ice cream for dessert on both my flights to and from SG. The cabin crew were helpful and always ready to serve with a smile. I'm so glad and grateful for this experience.","Best airline","1" "2019-06-21T14:45:34-04:00","Desktop","1","review","Ok when you get one of the new planes. But they still use planes and fit out from 70s for many of their ""poorer"" routes. Really disgusting interior and things constantly falling apart. My economy seat had zero padding, wobbly arm rest and broken entertainment system.","Old decrepit planes. Dirty and filthy","2" "2019-06-21T12:40:18-04:00","Desktop","4","review","Being able to exit Australia from Canberra is great. It reduced our travel time and hence jet lag immensely. The leg to Singapore was best with a new airbus plane. The leg from Singapore was longer and the plane a little more tired. Service was good and everything happened as planned.","Business Class is Nice","1" "2019-06-21T08:15:23-04:00","Desktop","5","review","Exceptional airline with top service. No complaints and the attendants were engaged and willing to do whatever they could to accommodate. Smooth flight with great legroom even in economy. Nice touches for economy that are often only seen in first class.","An excellent flight from beginning to end with exceptional customer service","2" "2019-06-21T02:43:08-04:00","Desktop","5","review","We had a wonderful experience with Singapore Airlines - Kuala Lumpur to Seoul (Boeing 787) and Seoul to Kuala Lumpur (Boeing 777). The flight attendants were professional, friendly and responsive to requests. They go round serving water throughout the night flight. The seat legroom, inflight entertainment and food were also excellent. Singapore Airlines economy class is one of the best. We will definitely fly Singapore Airlines again.","Excellent Service","1" "2019-06-21T00:57:53-04:00","Desktop","5","review","making a 13-hour flight a nice and comfortable experience is saying it all. The service and the attention of the crew are excellent. The premium economy is worth the extra money. the only minor point is the quality of the food and the frequency of meals and snacks offered. It is still good but I have the impression that SGP Airlines is on some cost saving here. Please keep your high standards and do not lower them following the competition's trend as this is for us the reason why we always will choose Singapore Airlines above the others.","Excellent Crew and Service","1" "2019-06-20T19:27:43-04:00","Desktop","5","review","Once again, a good flight. The level of service was as good as my outbound flight from SIN to MUC. Professional crew providing warm and hospitable service. A great way to fly!","Another good flight","2" "2019-06-20T19:21:23-04:00","Desktop","5","review","It was a pleasure to step on board again. The level of service from the crew was excellent. At times, I enjoy chatting with the crew but at times, I just like to keep to myself. This time, I just felt like keeping to myself and the crew were professional and courteous enough to respect my decision. The level of service was consistent. A good flight with a great crew.","Consistently good service","2" "2019-06-20T18:48:15-04:00","Mobile","5","review","Great hospitality. They provided one blanket and also a small pillow for comfort. There was port for charging device as well as individual screens for entertainment. I watched bollywood movie on the plane. You can listen to songs also. They provided yummy dishes with our country flavour. The whole journey was awesome. 👌","Best Airlines","1" "2019-06-20T17:32:11-04:00","Mobile","3","review","We booked - via Flight Centre - our flights to Bangkok. The airline experience is very good but I have had so many issues with the hotel that was booked - as part of the flight - because the layover is 16 hours. Finally I am having to book my own hotel because I arrive at midnight, on my own, and it takes days for Singapore Airlines to respond to Flight Centre. The problems arose when my husband had to return earlier than planned for business. Okay so we changed his flight at a cost of R25 000. But then the airline said the hotel booking was an issue because now it's one person. Then, after days of the Flight Centre trying to get an answer, it was fine. Great. A few days before I fly now suddenly it's not fine. Really I wish we had booked another airline where I could have gone straight home and not had all this layover angst. ","If you have a long layover the hotel package is a problem","1" "2019-06-20T15:11:16-04:00","Desktop","5","review","I booked early (1 year earlier) so I got a great deal $538 from Perth Australia to Penang Malaysia. The flight to Penang was good but the return flight was on the Boeing 787 Dreamliner and it was fantastic - so spacious plus on both flights the cabin crew were very attentive and extremely helpful. Just a tip. Pay the extra and get a seat with more legroom. it is worth it but having said that the legroom on the Dreamliner in normal seating is sufficent","Singapore Airline - Why they are The Best","2" "2019-06-20T15:06:23-04:00","Mobile","5","review","This was our first time flying with Singapore airlines. The seats don’t look that comfortable but we were actually a lot more comfortable than we have been on other long haul flights. The crew were very friendly and attentive. Food options were good. The Temperature of the plane was perfect. ","Very good flight ","1" "2019-06-20T14:04:56-04:00","Mobile","5","review","Singapore Airlines are my favourite Airlines. They have the nicest cabin crew. They are very welcoming and cannot do enough for you. Highly recommend.","Fantastic Flight","1" "2019-06-20T13:49:46-04:00","Desktop","5","review","Excellent service and great food on the flight. We could not have been made more comfortable if we had tried - and although in economy and over 6ft tall I had plenty of leg room. It was a great experience.","Stunning service","1" "2019-06-20T07:11:57-04:00","Desktop","5","review","I would reckon they have the best airline food. the serving staff are all extremely polite and patient and didnt discriminate.","holiday flight","1" "2019-06-20T05:44:56-04:00","Mobile","5","review","After travelling a bit and experiencing many different airlines, I can’t express enough how good Singapore airlines is. The plane itself just beats others, having significantly better leg room and meals. From start to finish the staff were very friendly and went above and beyond. It might not seem like a lot but compared to our regular airline, drinks and snacks were offered frequently without having to ask (there were chips, chocolate, fruit on offer throughout). We were feed twice on our 10 hour flight having a great selecting and food was very tasty. We were also pleasantly surprised to get a meal on our 2 hour flight from Singapore to BKK. Excellent service! Great experience :) ","Do yourself a favour and book Singapore airlines","1" "2019-06-20T04:59:35-04:00","Desktop","5","review","About 10 hours non-stop from Manchester to Houston. Pleasant and efficient check-in. Flight was full but very comfortable. Excellent crew as usual with Singapore Airlines. Good food. Very nice aircraft. Departed a little late because or air traffic but arrived maybe 15 minutes early.","Great Flight","1" "2019-06-20T02:15:01-04:00","Desktop","1","review","Dear Scoot, (and parent company SIA) Today I booked a flight on the system at 130 pm when it was know to scoot that the flight was cancelled at 11AM as per your ground handling agent. I could have flown TG, AA or SQ if I had know. And now I have to fly you due to cancelation on a much later flight. In legal terms this is called fraudulent conveyancing - selling something know that you cannot deliver. Under the singapore consumer act, this is defined as an unfair practise, as I should have know that the flight was cancelled. I have copied case singapore on this email as this really is terrible consumer practises. I short you are committing fraud. Sincerely,","Fraud from subsidiary company scoot","1" "2019-06-20T00:08:40-04:00","Desktop","3","review","First time with this airline had heard some very good reports. Book in was a breese with very helpful staff bording was easy the plane was an older 777 and it looked like it had seen better days staff were very good food was very average and not much of it 2 meals on a 13 hour flight I was very hungry. the entertainment was very poor when comparing to other airlines there was a little more leg room that the Air NZ Dreamliner that the first leg of our journey had. I probably would not use them again based on this experience.","Thought they would be better","4" "2019-06-19T22:04:42-04:00","Desktop","5","review","Singapore Airlines - excellent service, excellent customer service that exceed expectation. I highly recommend Singapore Airlines for your next travel destination. ","Singapore Airlines Highly Recommended","1" "2019-06-19T20:34:49-04:00","Desktop","5","review","A350 Plane and service was as excellent as ever. Singapore are really making it difficult for passengers to choose any other carrier. Thank you for a fuss-free flight. You have my loyalty. Just wish the prices were sharper!!","Excellent as always","2" "2019-06-19T18:08:53-04:00","Desktop","5","review","This is my first time flight with Singapore Airlines and that was awesome! The airline serves passengers very well. They always offer us a variety of services. Before entering the plane, we were offered a headset and newspaper. Then we were given a variety of foods and it tasted good","Lets Fly in A Very Fascinating Airlines","1" "2019-06-19T17:57:52-04:00","Desktop","5","review","Have not flowen much lately but this was a great experiance the staff were loverly friendly & smiling & nothing was a problem meals were served hot & entertainment was very up to date. Had to change planes in Singapore to finish our flight to Amsterdam & staff there were as loverly. Changi airport is very nice & clean with loverly comfortable chairs in their transit areas with lots of charging spots for your electronic gadgets.","Friendly staff","2" "2019-06-19T16:45:09-04:00","Mobile","5","review","The leg space, food and staff were all great. They had a huge variety of films, shows and music to listen to and the pilot and his crew kept us up to date on arrival times, expected turbulence and weather at our current distinction. Would highly recommend Singapore Airlines, they may have just become my favourite!","Great expereince","1" "2019-06-19T16:14:38-04:00","Desktop","5","review","I flight a lot around the world ans since this route was opened I had in my list this flight, finally it happens in may this year... and in fact it was an excellent flight, very friendly staff by checking in and on board the service was rewarding.... comfortable seats, attentive cabin staff. Although it is over 18 hour flight the time was not that boring and I arrived full of energy. On the way back I use the route via Frankfurt and service on A380 was also very good.!","The Longest nonstop flight in the World","2" "2019-06-19T13:33:45-04:00","Desktop","3","review","Expected more, the flight itself was excellent, but the food was really bad. Tastless and watery. Sorry. On the way to Singapore it was good, but coming back was bad. The entertainment has not much new films.","Not the very best","2" "2019-06-19T11:44:19-04:00","Desktop","5","review","Very smooth flight, great service, comfortable seats, attentive cabin staff. Although it is a 14 hour flight the time passed quickly and we arrived refreshed.","A happy flight","1" "2019-06-19T11:36:46-04:00","Desktop","5","review","An excellent flight both out and back. I had an accident whilst in Texas (total hip replacement) and the airline couldn't have been more accommodating by providing wheelchairs at both airports and finding me a seat with extra legroom for the flight home.","Another excellent Singapore airlines flight","2" "2019-06-19T10:36:53-04:00","Desktop","5","review","The A350-900 is a great plane. Enjoyed the comfortable seats and spaciousness even for economy. The entertainment system is one of the best I have used and the selection of content is good. Of course, the SQ service on this flight is everything you would expect.","Wonderful Equipment and Great Service","2" "2019-06-19T04:17:14-04:00","Desktop","3","review","Unfortunataly not a good review for Singapore Airlines. On our way from Singapore to Denpasar Bali boarding the Captain announce a technical problem with the aircraft and we have to disembark. We were very tired after a long flight from Cape Town and Johannesburg this was not the best news. The airline could have make it more tolerant if they have maybe refreshments for the passangers waiting another 2 hours for the next aircraft.","Singapore Airlines","1" "2019-06-19T03:34:56-04:00","Mobile","5","review","Extremely comfortable 10 hour flight with great service and meals. Arrived feeling relatively fresh.","Inflight Excellence","1" "2019-06-18T22:46:59-04:00","Desktop","5","review","My first trip on A380 was perfect. Got upper deck seats. Upper deck is quieter as compared to lower deck(travelled in Lower deck on return). You have a personal storage space right next to window seat which can hold upto 10 kgs. Smooth checkin. Good and clean aircraft with good ambient lighting. Crew immediately handed hot towels, blankets & ear phones. Drinks were offered after take off. Meal was equally good. Crew was attentive throughout the flight. Decent leg room and timely arrival were other highlights. Overall a very nice experience. Recommended to travel upper deck if flying A380.","Perfect","1" "2019-06-18T22:46:10-04:00","Desktop","3","review","Actually there were four flights including returns with Singapore Airlines on a recent trip to Japan. Over the last few years I have noticed the decline in standards of what was once my preferred airline. The one constant was the staff were always polite and friendly, but beyond that even the service was noticeably less efficient. Of the four flights at least once on each flight I was given either the wrong meal or staff didn't follow up a service request. On at least two of the flights I know alcohol is normally given, none was offered, and on inquiring was told non was available. Cost cutting? less effective training? The worst observation was the standard of food was really poor other than one evening meal of Nasi Goreng which was fantastic. I think they have forgotten what reasonably fresh bread rolls are? I would MUCH prefer cold hand towels and warmed bread rolls instead of the 3 day old hard fare being served. Will seriously think about whether i will fly with them in future.","Downward Spiral","1" "2019-06-18T22:17:12-04:00","Desktop","5","review","The flight takes a bit longer since we fly East through the Atlantic but its all good. Plenty of entertainment and beer on board. 4 Full course meals and service that is more than friendly. 9 hours to Manchester the 13 to Singapore and 4 to Cebu. Why this flight seems shorter than flying west ill never know.","Always makes my long trip sooooo comfortable","1" "2019-06-18T19:29:10-04:00","Desktop","5","review","The whole flight is very good. We get all the good services from the stewardess. The flight is good. The service overall is good.","Trip to Beijing","1" "2019-06-18T18:29:18-04:00","Desktop","3","review","This is not the first time I took SQ for a long haul flight. But this is definitely the first time I have experienced such poor service on board. I do understand that there are definitely new steward/stewardess every year. I believe there would be ample training for them before they started to fly. But I don't know if they are the new stewardess or have been there for some time. There are about 2 main meal serving and 1 teabreak serving. I can understand if you make mistakes for the 1st meal serving. However, each serving was either short of some cutlery or the food was taken wrongly, or the stewardess were busy entertaining themselves while serving. It just makes my whole journey unpleasant. I also do understand that the walkway is a bit small and these stewardess can bump here and there. I don't see it in any other flight, at least. Everyone said it's the best, and I thought I should give a chance again. But, each flight in SQ just make me regret more.","Surprised by the service for a long haul flight","2" "2019-06-18T17:02:29-04:00","Desktop","4","review","The seat and leg room are about average but it is better than the budget air crafts. They have fairly decent amount of collection for their inflight entertainment. We were quite not happy with their service as it took them very long to serve the food. As we took night flight, it made us to wait 2 hours for our dinner to be served which was quite disappointing especially when some were served earlier and the rest made to wait for hours.","Overall it was an okay flight journey","1" "2019-06-18T16:00:42-04:00","Mobile","5","review","The experience of flying 1st class with Singapore on their A380 suite exceeded my expectations. The suites are spacious,the champagne, wine and food fantastic. The staff were friendly and met our every need. It ticked all the boxes on my bucket list. It was well worth it.","Fantastic 1st class","2" "2019-06-18T14:45:28-04:00","Desktop","5","review","The service was efficient, courteous and polite. The business class seat is very comfortable and converts to a bed for a restful sleep. The entertainment system had a good choice of Music,TV and Films. The food and beverage options were tasty and plentiful. Overall, if you have to spend 28 hours traveling, then Singapore Airlines is a great way to fly.","Wonderful Service for Long Haul Flights","1" "2019-06-18T11:31:28-04:00","Desktop","5","review","they are not only high tech maintaining latest trends/techniques for airlines, they beat anyone in terms of hospitality, care and positive behavior overall. this is so typical singapoean's nature...warmth with a big smile. that makes them different.","best airline in the world.","1" "2019-06-18T11:09:08-04:00","Desktop","5","review","Flying internationally with 4 kids is always a daunting task. They made every part of our trip as easy as can be. Even at the gate, we forgot to tell them that we needed to check the stroller in. The workers noticed that and offered all the info we needed to ensure we got on the plane smoothly. Staff is always pleasant and caring. Seats were a little outdated, but still comfortable and had a good selection of movies to choose from. Only gripe was checking in online was an issue since we had an infant attached to our ticket. It may have been something that we did, but they took care of everything once we arrived to the airport. So everything went smoothly. One of the best international travel airlines.","They made traveling with 4 kids less stressful","2" "2019-06-18T10:27:52-04:00","Desktop","5","review","We flew Singaporean Airlines from London to Singapore. It is a very long flight, around 13 hours , so the comfort is very important. I must say I was impressed by the service , professionalism of the crew and the food, even though we flew the economy class. The staff is courteous and they are trying to do their best to please the customers. The food is really delicious and they have choices of European, Indian and Asian dishes, which is very good and can serve the different tastes, and the customers with different background. Overall very impressed, however for the next time, I think it will be better to opt for Economy plus, as it is also important with more space on such a long flight.","Very good experience for long haul","1" "2019-06-18T10:27:01-04:00","Desktop","5","review","I have always enjoyed flying with Singapore Airlines. Their service is exceptional and everyone is super friendly and accommodating. This last trip was my favorite. My premium economy seat was larger, it reclined further, I had more than enough legroom, and it even provided me with a footrest. I am tall and have never been able to sleep on a plane. This seat made it possible. The food was excellent, considering that it was airline food. They even offered a choice of menu. Overall, a great experience.","Best long distance flight ever!","2" "2019-06-18T09:14:18-04:00","Desktop","1","review","Service is not considerate.Depends on the flight attendant.I flew from Singapore to Yangon I want the meal like my husband and my son to flight attendant she said she doesn't have it she want me to choose left overs what does that mean? I knew my self I choose the wrong airlines. I can't believe they got winner. I flew back to USA on June 19th idk can I deal with them","Flight","2" "2019-06-18T07:50:59-04:00","Desktop","5","review","Singapore airlines is always always good and reliable! excellent staff and good onboard entertainment. We had taken 3 different flights of theirs on this holiday and they had some old and some new aircrafts. So that would be the luck of the draw... but all other points they hit top billing!","Singapore airlines always good always reliable","1" "2019-06-18T06:37:48-04:00","Desktop","5","review","Everything is very good. The cabin crew is very kind to me. The meal and in-flight entertainment is very good. So many movies, cartoons, music, and games to watch, listen and play.","World’s Best Airline","2" "2019-06-18T05:43:04-04:00","Desktop","5","review","This was my first experience of the new SQ business class on board the A350 from Düsseldorf to Singapore. Needless to say, it made for a very nice change from all the Scoot flights I've been getting used to recently. Decent food and very good service (as one would expect). New business class bed is more comfortable than before, but I still struggled to sleep. Excellent entertainment system. Hard to beat SQ for quality in this class.","Dusseldorf to Singapore on the A350","1" "2019-06-18T04:53:35-04:00","Desktop","5","review","Was in Economy class but was treated like a Business class passenger. Began with hot towel and then at cruising altitude, refreshments service commenced. Totally a pleasant experience!","First class in Economy","1" "2019-06-18T03:54:32-04:00","Desktop","4","review","It was my first flight on Singapore Airlines on our family vacation trip to Bali, Indonesia. The check-in counter did a swift and courteous job and finished our process very fast. The only problem we experienced was that our frequent membership did not appear on the boarding card (despite being entered at the check-in counter) which caused frictions with the staff on boarding and accessing to the lounge and facilities. Otherwise, the on board experience was pleasant with ample legroom and comfortable seating. The missing elements were: There was no wi-fi access, the food was mediocre and the stewardesses were inattentive, sloppy and forgetful (half the guests were served and finished their food while the others were waiting, some were served ice-cream and some not, etc.)","My Singapore Airlines Flight to Bali","1" "2019-06-18T03:21:37-04:00","Desktop","5","review","From the beginning, check-in at the airport, and all the time in flight, the service is just great. The plane is clean, comfortable. The crew is remarkably prepared. Food above all praise. Better than in many famous restaurants. Many thanks to all the crew for the beautiful flight.","Truly the best airline in the world!","1" "2019-06-18T01:06:10-04:00","Desktop","5","review","This has to be one of the best airlines in the world. The service from the air stewardess was fantastic. They would pay extra special attention to my 2 year old child making sure that she is enjoying the flight. There were also some toys given to her. The food served were delicious and typical type of drinks of Carbonated drinks, Juices, beers and wine were available. The entertainment were also great as there were alot of latest movies and dramas worldwide available. Hot towels were also served just before the flight. the flight was also safe as well.","1st class experience","1" "2019-06-17T22:12:37-04:00","Mobile","5","review","Touched by the service of SQ flight stewardess en route to Yangoon. One of the stewardess addressed me by my name without introduction. She actually over-heard another steward greeting me by my name whilst boarding and registered it in her mind. Although its a small thing only but its the small things in life which really matters, and makes your day great. Well done SIA!","Flight service","2" "2019-06-17T20:14:29-04:00","Desktop","5","review","This is the second time we have used this flight with the family. We really enjoyed our 10 hour flight which was on time on both occasions. Take off and Landing was very smooth. The crew members were very nice and friendly and the service was really good. The food and in-flight entertainment was awesome. We will definitely use this airline again.","A very safe flight","2" "2019-06-17T13:59:49-04:00","Desktop","5","review","we were traveling with my family. I am with my wife and 2 daughters, one is below 2 yrs old. Since we have a kid we are given a bassinet seat. leg room is superb haha of course its because of the bassinet area :) boarding is ok everyone is helpful as always. Take off and Landing are smooth the kids didnt even bother the changes in their surroundings.","it was a nice safe flight","1" "2019-06-17T08:26:16-04:00","Mobile","5","review","Flew sq 406 and it was really great. The flight was delayed but the crew was super in their support and making us very happy. Shaun, Nath and Sushma who were in part of the cabin were truly one of the better crew I have experienced in a lot of sq flights. I fly about 12 to 14 sq flights a year and so was truly happy. ","One of the better flights in recent times ","1" "2019-06-17T06:10:06-04:00","Desktop","2","review","Singapore Airlines must have used the dimensions of children or crash test dummies to design the layout on this aircraft. The seats are incredibly narrow (I flew one leg on an A380 and this was my return flight) and I spent the entire flight with the wall on one side and my co-passenger's elbow digging into me from the other side. I could not move. The food was nice, the service good, the inflight entertainment the usual, but the bloody seat was a nightmare. Will not fly this aircraft on SIA again if I can help it.","Don't fly the SIA 787-10 unless you are a Hobbit or a Size 0 super model","1" "2019-06-17T04:40:43-04:00","Desktop","5","review","spent 10.30mins travelling on this amazing airlines with family and i must state that we all had the most comfortable flight flying experience with SQ.From the time of checkin to boarding,inflight service & meals everything was so top notch and we throughly enjoyed the SQ hospitality","Wonderful Flying Experience","1" "2019-06-17T01:39:16-04:00","Mobile","1","review","I have been flying with SG for 25 years! After an unexpected pregnancy loss while on holiday visiting family in Kuala Lumpur, I had to have an emergency operation to avoid hemorrhaging in flight as we were departing 3 days later. My surgery went very well I was cleared for flying by thsurgeon and for a more comfortable flight I upgraded to business and my husband and son (2years old) stayed in economy. I had confirmed a wheelchair from KL to CDG, however upon arrival in Paris, even after re-confirming with the flight attendant (i was having contractions and knew i would struggle to walk) a couple of hours before landing, there was no wheelchair! Not only that, but they lost our sons stroller too! We had just done a 12+ hour flight only to be left upon arrival without a wheelchair or a stroller! They offered NO solution and made me walk out in pain hunched over. I had to walk through the entire airport, my son crying from fatigue and me crying from pain. Upon arrival at the luggage belt I went and asked the 7 women whom were standing by an SA information desk for help, of which their only response was to tell me to wait 40 mins min for a wheelchair if i was lucky. To cut things short, i ended up not getting a wheelchair, having to fill out paperwork for lost luggage, and by then I had started to bleed from walking so much! (Paris airport is big). Upon arrival home I immediately wrote to SA, demanding explanations and compensation, I also went to see my Gynecologist that confirmed that my bleeding was due to the unnecessary walking. I have medical papers confirming all of this, and shortly after wrote a complaint to SA. They didn’t respond for more than a month, the back and forth emails lasted for almost 6 months. They completely disregarded my absolute nightmare of a flight, they came up with many excuses to avoid compensation and finally are not even responding to my latest email. I am so so upset and traumatized by this entire event. Still to this day! I can’t express how absolutely dishonest and inhumane their treatment towards my has been! For the prices of their tickets, their service is much lower standard than Emirates for example. Singapore Airlines I (my parents, brother, family) have been a loyal client to you for the past 35 years, flying first class, business and economy, and we are all premium members, star alliance members, PPS members etc, and you cannot kindly compensate for such terrible treatment of a loyal customer? I have never ever written a complaint to any company, nor asked for compensation, however the absolute nightmare I lived during that flight, my health complications that ensued because of the lack of wheelchair and stroller (I was in and out of hospital for the month that followed) are absolutely to be compensated. The lack of competence, humanity and kindness is surprising for such a well established brand. I am traumatized by these events. I don’t recommend SA at all.","Forgot to provide my wheelchair ","1" "2019-06-17T00:45:27-04:00","Desktop","4","review","Had a chance to fly first class from London to Singapore on a 777. Whilst the service was very good I thought the cabin and the amenities was not up to Emirates a380 standard. I understand the cabin is smaller but the little things that Emirates do such the little snack boxes make it a better journey","Not as good as Emirates","1" "2019-06-16T22:33:30-04:00","Desktop","3","review","Professional crew, service and food is nice. Economy seats are lacking space in both ways although it is big Airbus 380 comparing to the Delta airline which we had been nearly 2 years ago .","Nice service","1" "2019-06-16T22:04:36-04:00","Desktop","4","review","Although the entertainment was down (technical faults) for more than an hour, overall service are still good. It would be better if they can attend and communicate the matter in a timely fashion.","Still Good","2" "2019-06-16T21:22:14-04:00","Mobile","5","review","Even in Economy class this airline does offer perfect service. Selection of different tasty food did suit individual preferences. A variety of drinks from cocktail to juice regularly served made our trip enjoyable","Relax","1" "2019-06-16T19:45:03-04:00","Desktop","5","review","Though it was short flight of SIN-KUL, but definitely crew has approach of world airlines. extremely professional crew and aircraft very well equipped.","GREAT WORLD AIRLINES","2" "2019-06-16T18:02:07-04:00","Desktop","4","review","Very friendly, I had gluten free meal and it arrived as requested. Attentive, bringing warm cloths and water or juice through out the flight. You can have a drink if you want all include. One of the better lines.","Comfort Flying","1" "2019-06-16T17:32:49-04:00","Desktop","5","review","Great service on this flight. Premium Economy has extra leg room and th seats are larger than Economy. We arrived late into Singapore and the ground staff had arranged a new flight home for us. All was smooth and we arrived home safely.","Great service......","3" "2019-06-16T15:40:13-04:00","Mobile","2","review","We were returning from our holiday in Vietnam and travelled premium economy for the leg Singapore to Sydney. Our SIA flight out of Saigon was delayed several hours due to an aircraft problem so we were then pushed back to a later flight out of Singapore than the one we had booked. We were very disappointed by how SIA handled us. We had originally specifically asked and booked for two seats by the window rather than the middle aisle. Due to having to be moved flights, SIA staff in Saigon simply assigned us middle aisle seats and then would not help us when we asked to get the seats we had booked. They simply told us to contact the transfer desk at Changi when we arrived there. On arrival at Changi we were met by SIA staff who told us we would only get the aisle seats and not the window seats we had booked. We accepted that given the flight was now full but were disappointed. We now had to wait 4 hours till our new flight departed, not the 1 hour we were originally booked for. All SIA would do is give us 2x Sng$15 food vouchers. I approached the transfer desk who didn't seem to care. I asked about changing seats and was again told it couldn't be done. I was told an upgrade to business class was not company policy and could not be done. Only when I pushed for access to a lounge for the delay period did they relent and give us access to a SATS (not SIA) lounge area. I can understand that the original delay that caused all this was outside of SIA control but I felt they didn't treat us any differently than they would a normal economy class pax. Given we paid more for premium economy I would have expected a little more than what we got without having to push our case. Now as to the flight itself, I wouldn't recommend paying more to go premium economy with SIA. While the seat is slightly wider than normal economy and you get a little more legroom, the rest of the service is just bog-standard economy. They tout offering special service for this class including complimentary champagne, none of which we got, even on our first flight out of Australia two weeks earlier. While we didn't expect a business class standard of service, the reality is that for all their promotion of premium economy over economy, the only difference is a little seat width and leg pitch. I won't be booking premium economy again with SIA and wouldn't recommend it to anyone else. ","Very disappointed with SIA and their premium economy","5" "2019-06-16T14:24:05-04:00","Desktop","5","review","Another first rate travel experience providing delicious vegan meals and genuinely friendly, courteous and eminently professional in flight service. Always a pleasure to fly with this airline. One leg of the trip we enjoyed extra leg room seated in an escape row greatly enhancing overall comfort.","Comfortable flights with excellent in flight service.","1" "2019-06-16T13:15:17-04:00","Mobile","5","review","We was on board singapore airlines flight SQ8122 from Sydney to Singapore on 12th June 2019. Flight departed smoothly on time with nice take off and landing with good and nice service on board. Very good cabin services staff providing frequent flow of drink and rendered service request promptly with a smile. We enjoyed the flight, thank you and regards.","Nice singapore airlines SQ8122","2" "2019-06-16T09:45:34-04:00","Mobile","5","review","Singapore airlines has the best food and largest business seats of any carrier. Flight staff was extremely nice and accommodating.","Flying in comfort","1" "2019-06-16T03:31:29-04:00","Desktop","4","review","New economy cabin, refreshed entertainment service. The new SilverKris is great. The new seats, not as comfortable as the old ones","the new seats in economy are slimmer and less confortable","2" "2019-06-16T01:46:27-04:00","Desktop","2","review","My flight schedule was seoul to dubai via singapore. Although the flight from Seoul delayed one than one hour, flight to dubai from singapore depart early than their scheduled time as they don't care about the connecting flight passengers.","Worst Singapore Airlines experience ever","1" "2019-06-15T22:59:50-04:00","Desktop","5","review","I would like to express my gratitude for the hospitality and warm welcome by SIA crew members on my flight from Singapore to Osaka on 29 May 2019 SQ622. This was my first time taking Singapore Airlines and I was so impressed by the services provided on board. I would like to mention in particularly Ms Flona Tan (I do hope I get the name correct), who provided excellence service to the passengers. She found out that I haven't try the cocktail on board before and start giving me a few recommendations. She mades the effort to come back to me and offer the other cocktails for me to try. Not only the drinks she recommended, she also mades the effort to find out my name and start addressing me with my family name which even make me feel touch by all these little things that one of the fantastic crew members can do to a passenger. She also explained about the new cabin, and also share her good experience about Osaka knowing that it is my first visit to the city. I've took different airlines before for work and holiday purposes. But I haven't been treated this nice by a crew member from Singapore Airlines. This definitely makes my first experience by taking Singapore Airlines a memorable one. The crew members, the food, the inflight entertainment and the cabin are all at excellent level.","Beyond Expectation!","1" "2019-06-15T20:02:16-04:00","Mobile","3","review","My wife and I recently had a return trip to Singapore and as usual selected Singapore Airlines as our preferred airline. Wow can somebody please explain what’s happened, checkin was easy enough but the seating, food and inflight entertainment was nothing but poor. I don’t know who designed these seats but it’s got to be the worse seat I have traveled on and I might have well been by myself as there was no way of talking with my wife unless we sat on the same seat. Flat seat it is not a bed so don’t expect too much their either. The service and food was like being in a cheap restaurant and what’s worse the hot food was cold. It would be nice to get a cup of tea in a cup not a mug and you have to ask for a top up in service. The worse part of this is that both outgoing and incoming flights were as poor as each other. Singapore girl is fast fading to retirement. ","What’s happening at Singapore Airlines","3" "2019-06-15T17:01:06-04:00","Desktop","5","review","Was on the world's longest flight but didn't felt like it was that long. Seated on single seat and the seat was comfortable with spacious leg room and more than sufficient space for my hand luggage. Wide variety of In-flight entertainment which made me feel that the flight was shorter. Would definitely take again if I have the chance. Flight even landed about 1 hour earlier than scheduled! Well done! Cabin crew was friendly and prompt.","Comfortable and relaxed","2" "2019-06-15T13:58:43-04:00","Desktop","5","review","Best business class experience ever. Very clean and comfortable. Even the bathrooms were extremely clean. food was flavorful with nice presentation. Flight attendants were very friendly and welcoming. highly recommend this airline","Fantastic","2" "2019-06-15T12:17:30-04:00","Desktop","5","review","This is the third time I have done this journey with Singapore airlines.The service is without doubt the best in the sky. Staff are the happiest workforce I have seen. Everybody puts in maximum effort to look after you, thanks once again . Flying back to Brisbane next Tuesday morning and even this marathon distance seems shorter with Singapore.","Simply the best","2" "2019-06-15T11:53:14-04:00","Desktop","4","review","A good clean aircraft with good entertainment, but try for an aisle seat if you need to get to the toilet as waking your fellow passengers can be a trial. The European menu choice was gone by the time the 50's seats were reached but the service was very good.","Fly from London","2" "2019-06-15T09:03:07-04:00","Desktop","5","review","From check in to boarding and service on the flight, everything was top-notch. We were actually supposed to fly Canada Air, but they cancelled one legs of our flight from SFO to DEN so they rebooked the whole trip on Singapore Airlines. What a treat! We had wanted to upgrade to business class, but it was a little too pricey so we kept our seats in premium economy. The seats were comfortable, the in-flight entertainment was great, the flight attendants were friendly and accommodating (and beautifully dressed!!). The flight itself was unfortunately quite bumpy, but that's not the fault of the airline. We would definitely fly them again.","Excellent airline, great experience","2" "2019-06-15T08:24:47-04:00","Desktop","5","review","Top class. Upper deck A380. V spacious with only 4 seats across 1 window, 2 middle, 1 window. Good privacy. My priority on long flights is sleep. This was as good as it gets.","My best business class experience","2" "2019-06-15T06:37:49-04:00","Desktop","5","review","Great flight and food was also delicious and beautifully presented.Plenty of drinks and snacks if needed. Big Tv screens and plenty of places and compartments to put all your bits and pieces. Comfy beds and ample room.","Great service all round.","1" "2019-06-15T02:22:37-04:00","Desktop","5","review","We flew from Sydney to Singapore and Amsterdam with our usual 3 night stopover in Singapore. Highly recommended break in Stamford Hotel. Singapore Airlines check ins are seamless and never a problem. You actually get to deal with real people, not like some airlines where you are forced to deal with frustrating check in computers that won't work, ! Our flights to Amsterdam and back were perfect, especially on the new A380 business class. The new seats had a wall in between us which was easily brought down and therefore we were able to talk to each other during the flight and even cuddle up during the night . Much appreciated.","""Excellent Airline""","1" "2019-06-15T02:16:40-04:00","Desktop","5","review","Easy checkin and departed on scheduled time. Cabin crew are friendly, food was good. Value of money, overall a great experience.","Excellent Service","1" "2019-06-14T23:28:40-04:00","Desktop","5","review","We flew with Singapore Airlines and their partners from Sydney to Vietnam, Cambodia and Singapore returning to Sydney. Our flights were all good and the long haul flights were excellent. They were comfortable, not crammed; service was excellent; facilities were clean. We have flown with other major carriers, two in particular, but their service/cleanliness has been hit and miss and passengers crammed into every seat. Singapore will be our preferred airline.","Our preferred airline","3" "2019-06-14T21:45:53-04:00","Desktop","5","review","The seats where very comfortable ,entertainment with lots of choices,& the staff looked after us well","Good on board service","2" "2019-06-14T19:05:03-04:00","Desktop","5","review","What can you say....this airline is rated best in world for a reason. Staff, selection, lounge and plane itself is just great. The 17.5 hours seems like nothing with this flight. Meals when you want them. Great coffee and just excellent service. I would pay the price again for the airline.","Best Airline in world for a reason","3" "2019-06-14T18:54:17-04:00","Desktop","4","review","Singapore Airlines are consistently good with their service, onboard entertainment and food. It was a very long flight and they didn't disappoint. There were a few occasions when for some inexplicable reason I was by-passed when drinks were being offered. Otherwise they made a long, tough journey bearable","Consistently high standards","1" "2019-06-14T18:24:26-04:00","Desktop","4","review","Should be 5 stars for the excellent attentive service received by staff on board the MEL to SIN leg(One attendant in particular, Soleha is the best Ive ever met). Missing the last star in this review however due to the following. The red wine selection seemed to have slipped, the return trip a month later still had the same entertainment already previously viewed on the way there and lastly the Changi business lounge is getting far too overcrowded when it gets to the point where 3 people cannot fit a spot to sit together. Oh, another useful tip. Their partner airline SAS do NOT give you an empty seat in the middle of 3 in business as most other European short business flights between countries do. They put 3 passengers in a row together and you need to move yourself after takeoff. ","MEL to CPH Business","2" "2019-06-14T17:17:26-04:00","Mobile","3","review","The entire SQ experience was excellent except for bad treatment I got from a flight attendant on the MLA-SG leg. I was very tired & running on just a few hours of sleep prior to the early flight, so as soon as we took off, I slept. By the time I woke, the FAs were preparing us for landing. I remembered not having an arrival card yet, so I politely asked the nearest FA to get me one. She retorted, with obvious irritation, that she went around to distribute arrival slips thrice, so why didn't I get them during those times. I reasoned out that I was tired and asleep, and it was only then that she left to get a slip. Another FA nearby immediately went near me to provide a pen and say it was mine for filling out the arrival card, likely her quick apology for her colleague's behavior.","All good except for snooty flight attendant","1" "2019-06-14T16:53:39-04:00","Mobile","5","review","Very Comfortable checkin at Rome airport. Departed on time to Singapore Changi on its 12 hr long flight. Meals provided very filling and tasty and with good vareity. Service cabin crew always very friendly and accomodating as always with SIA. Will recommend this airline.","Mr Sodhi","1" "2019-06-14T16:07:45-04:00","Desktop","5","review","As always, SQ business class always deliver excellent service to customer,the new 2017 business class seat was great for sleep , the food was excellent, cabin crew also very helpfull, its always be my preffered airline to fly","Business class with excellent service","1" "2019-06-14T15:17:24-04:00","Mobile","5","review","Great service, great selection of food. Best economy I've been on. The A380 from Singapore to London felt a bit more comfortable than the plane i was on from Melbourne to Singapore. Only complaint was entertainment selection was a bit average","Good","1" "2019-06-14T15:13:36-04:00","Desktop","5","review","On time, clean, pleasant good service, comfortable, good entertainment - overall a great experience.","Excellent airline","1" "2019-06-14T13:06:58-04:00","Desktop","4","review","Long flight which we were prepared for, leg room was just marginal, as we are not tall people. Service was very good. Refreshments & meal very good. Wouldnt like to travel any longer than this flight time.","Flight Singapore to Barcelona Economy Class","2" "2019-06-14T12:55:34-04:00","Desktop","4","review","Loved flying with Singapore Airlines. Food was great, I’m a pescatarian and they catered for my needs. Constantly bringing out food and drinks.. Lots of movies to chose from. Legroom and seat comfort was not excellent, but what I expected for economy. The air hostesses were wonderful.","Great Flying Experience","1" "2019-06-14T12:19:44-04:00","Desktop","5","review","Good flight over night slept a lot of the way. Films nearly all American but saw some I would not normally have bothered with. Changi airport good very quiet.","Excellent even though we were cattle class","2" "2019-06-14T11:38:33-04:00","Desktop","5","review","very helpful cabin crews and keeping right time or early landing easy baggage facilities and comfortable fly","trip to singapore","2" "2019-06-14T10:47:04-04:00","Mobile","5","review","Myself my husband and my 90 year old aunt flew with Singapore airline to the Maldives via Singapore the service was excellent the staff were so attentive and helpful they were all so polite and friendly The food was excellent with a great choice and variety I would definitely fly with them again I think they are one of the best airline in the world to fly with","5 star service","1" "2019-06-14T10:35:07-04:00","Desktop","2","review","Saved hard to treat myself to all that Singapore Airlines promised for the Premium Evonomy experience and what did I get - more leg room, yes but I'm short so it wasn't the reason to book this. I was looking for all the extra service they promised and did not experience any difference from economy. The seat was hard, the headrest was broken, the blanket was scratchy and the toilets were not kept clean. Drinks service was invisible and the food was ordinary. Not happy. My advice - save your money!","Premium Economy? Don't bother....","3" "2019-06-14T10:30:23-04:00","Desktop","5","review","Excellent staff and comfortable roomy seats. Good entertainment options and food and snacks.However, I would not want to do another 13 hour flight and would split the journey.","Rea!oh Good Airline","1" "2019-06-14T09:20:32-04:00","Mobile","2","review","Well...I would not believe it if we didn't take the flight ourselves but it's true that airline food is terrible, but much to our surprise...in a bad way however...that the food is really not palatable. I know this is economy class we are talking about but c'mon...you can do better...even other low end cheaper airline can do provide a better sustenance than the famous Singapore airlines. Other factors are just fine...just the food...so better carry your own meal, which by the way I did as it way our way back...the shock was when we started out to San Francisco... can't even finish the meal...and I am not a picky eater either. If someone reading this, better not believe everything you read when laced with awards and labels of best carrier for so on...just proof it yourself then you will see.","Unexpected Turn in terms of service","2" "2019-06-14T08:24:58-04:00","Mobile","5","review","Friendly staff, spacious leg space and seat. Love the entertainment system too. There is a wide varieties of show for you to select.","Excellent Flight","2" "2019-06-14T03:21:54-04:00","Desktop","2","review","This flight had no real problems...departed and landed on time. However, I am United 1K, and therefore Star Alliance Gold, and the 'experience' provided by Singapore Airlines is well below expectations. Gold members have their own check in desks...however the queue is longer than the normal economy queue! When I queried this, the lady managing the queue could not do anything. She would have moved me to the KrisFlyer business queue, but did not because I was travelling with my family, and had 6 people to check-in. Because we were instructed to print our own baggage labels, the lady at check-in almost forgot to put priority tags on the bags until my wife reminded her. Then she went running down the belt to catch the bags. There is a star alliance gold lounge in the airport. This was terrible. A minimal selection of food, even more limited if you're vegetarian, and the decor was not as spectacular as it should have been. We basically, had a quick bite and left immediately. Although I was given priority boarding, my wife who was on the same booking as me was not. So it rendered my priority boarding a bit pointless as I wasn't going to leave her behind. On board the flight, everything was fine. Only a couple of minor points - the inconsiderate person in the seat in front of me who kept reclining their seat into my kneecaps. And the TV screen was a bit old fashioned on this plane...it wasn't touch screen, and we noticed that you could see the eta on 2 different parts of the entertainment system, and they both gave different times....an hour apart. My outbound and inbound flights crossed a month. Normally airlines update their film selections on the month. However, we found everything to be the same. Given that they have a very small selection fo films in the first place, we were struggling to pass the time. So, in terms of getting us to our destination, they did that perfectly well. But in terms of giving customers with status a better experience....they totally failed. I certainly would not go out of my way to use Singapore airlines again.","No problems, but poor 'experience'","2" "2019-06-14T02:39:51-04:00","Mobile","4","review","As always fly with SQ is well known for their excellent full service (meals onboard and entertainment). Perhaps on last flight (at night)is not the luckiest time from me. From jakarta I got delayed for 1 hour due to bad weather in singapore, then it cut off my time for transit. And the flight to Melbourne from S'pore is really full and a little bit crowded, many baby's were crying all night.","Good service","1" "2019-06-14T01:53:12-04:00","Desktop","4","review","Always a pleasure to fly with, they always add the little nice things like toothbrush, socks, blanket and pillow to make you more comfortable","Staff always helpful and friendly","1" "2019-06-13T21:09:31-04:00","Desktop","5","review","Whenever we fly, we will only fly with Singapore Airlines and another of the major carriers. Their service is great, planes are comfortable, staff are friendly and will definitely continue to use their service.","Great Airline","2" "2019-06-13T21:07:52-04:00","Desktop","4","review","We were seated in the top section of the airbus and the seats were comfortable and spacious. Lots of leg room. Service very good. The vegan food was not great but edible","Possibly my best flying experience","1" "2019-06-13T20:47:02-04:00","Desktop","5","review","Two weeks ago, I flew SQ612 to Seoul, a red-eye flight. The crew was very efficient and very quickly attended to passengers' needs, helping them to settle down for the night flight. About an hour before arrival, piping-hot and delicious breakfasts were served. The pilot was able to land flawlessly right on time. It was a perfect a flight.","Perfect Landing","2" "2019-06-13T19:26:47-04:00","Mobile","4","review","I live in Dubai. My go to airlines is Emirates. Travelled first time in Singapore airlines and was pleasantly surprised. Clean interiors, larger screens, good was ok and alcohol on board. Similar feel of Lufthansa or Emirates","In the economy range, one of the best","1" "2019-06-13T18:18:20-04:00","Mobile","5","review","Probably one of the best airline in the world. The flight staffs were very polite, friendly, fast, efficient. The Airplane were very huge! Love every minute of it! Its better you guys booked your seat via online before your flight. For muslim traveler, dont forget to order your halal meal via the onlne registration.","One Of The Best!","2" "2019-06-13T17:15:14-04:00","Desktop","5","review","The aircraft is fairly new and feels cleaner than others. The staff are gracious and efficient. They also remember to get back to you with a request such as coffee.","Singapore 👍🏼","2" "2019-06-13T17:03:25-04:00","Desktop","4","review","Excellent service, friendly staff, comfortable flight and there seemed to be enough leg room in economy. They had all the great movies and the staff had very nice outfits. The second leg was from Singapore to Vienna with Lufthansa...not very good.","Up Up and Away !","1" "2019-06-13T16:59:31-04:00","Mobile","4","review","When the prices going on promotion, it's the best u can get the best value of it. At times it can be cheaper than budget airlines. Service and environment are good value for money. Only the food servings on the side dishes can sometime be the taste of individual unacceptable and gone to waste. ","A good flight when prices on promotion ","1" "2019-06-13T16:49:18-04:00","Desktop","5","review","This is the best airline in the world to fly with. Nothing is too much trouble for both the on ground team and in flight crew. The inflight service is first class, food is always of good quality. Flight schedules are excellent.","The best airline in the world","2" "2019-06-13T16:43:18-04:00","Desktop","5","review","First of all, UI/UX of in-flight entertainment program is nicely working. Program such as movie and music is good, too. Meal is not bad.","Nice in-flight entertainment program","2" "2019-06-13T16:34:04-04:00","Desktop","5","review","From checking in on line, to queing to get onto a delayed flight, due to some pretty horrid weather, I was glad to be on the ground rather than flying through that storm. Checking bags in, was improved by the Singapore staff stopping a 6 males who decided they could push to the front of the queue and check in at their timings. They were sent to the back to the amusement of other passengers. The flight was fantastic, the staff could do no more and every request was greeted with a smile and fantasic service. Nothing was to much trouble and the service is so subtle, it works amazinly well. The seat was comfortable and so well designed to allow free movement and the ability to change seating positions and angles. The selection in in flight entertainment was adequate and plenty to choose from, films to music to games enough to keep anyone amused.","From check in to Landing its all very easy","1" "2019-06-13T16:17:08-04:00","Desktop","5","review","The staff at the check in were extremely friendly and helpful followed by the air crew being some of the friendliest faces I have seen in the air for many years and many dozens of flights. as always the economy seats are a little tight but the service, food and in flight entertainment were all top class.","This was my first time flying Singapore Airlines and it won't be my last.","1" "2019-06-13T13:28:41-04:00","Desktop","5","review","Would fly with Singapore anytime.They are great. The cabin crew are very helpful, attentive and do whatever they can to make the flight pleasant. And always smiling. They make you feel very welcome on their planes. I had my bag damaged on route, but I put in a complaint at the airport, which the staff helped me fill out, and was reimbursed the money 3 days later with no argument. The meals were nice, the alcohol was better! 10/10","Wonderful","3" "2019-06-13T13:01:12-04:00","Desktop","2","review","Yes, Jetstar give better service. Poor attitude by some stewardess. I expected better than that, especially paying for business class.","Disappointing","3" "2019-06-13T05:03:28-04:00","Mobile","1","review","We flew Singapore Airlines flight SQ236 Brisbane to Singapore return, in business class. Honestly we have had better service on Jetstar economy. The Singapore lounge in Brisbane was nice , small but modern and clean with great staff and that’s about the only good thing I could say regarding staff, once we hit the air it was downhill . The A350 is a nice plane, seats are wide and comfortable , but for $6000 a return ticket you would expect some service. We booked the cook pre flights , the meal was served mine and my husbands meals 45 mins apart. No drinks were offered during the meal service. I requested water and waited for 25 mins until I had to flag down an attendant and wait again. The return flight service was just as bad , the staff look annoyed to be there. Breakfast was not served flying into Brisbane and it seemed a bother to ask for a coffee. If you could have the plane and swap the staff over with any budget carrier it might be ok. Seriously rude staff, no amenities kits in business , wi fi didn’t work , dirty toilets. Save your money and fly a budget carrier you will get the same service . Singapore is going downhill , charging for a presumed level of service you won’t get . ","How did they get Best Airline??","3" "2019-06-13T02:35:05-04:00","Desktop","5","review","With a 2 - 4 - 2 seating plan this aircraft gave the two of us some privacy. Dinner was served as soon as cruising level was reached, a choice of 2 main course was offered and was very tasty (beef). In flight tv had a vast scope of viewing and the flight past smoothly, as ever on Singapore Airlines the cabin crew were excellent.","Far East journey","1" "2019-06-12T19:21:44-04:00","Desktop","2","review","Over 20 years did not take SQ but SQ is positive perception to me ""before this trip"". My friend helps me reserve a multi ticket to Hong Kong Singapore Male Singapore Hong Kong in May. Although I am a Cathay Pacific loyalty guest but it is fine due to SQ is one of the most security and good service airline in the world. However, it changed my mind after this trip. Food is horrible, in flight entertainment is not update actually is outdated. And the technique of the cockpit is ~ cannot say bad but CX pilot is an expertise of flight take off and landing in the world, perform consistency the best ever.","over expectation","2" "2019-06-12T19:18:39-04:00","Desktop","4","review","We recently did two flights on Singapore Airlines, one Heathrow/Singapore, the other Singapore/Brisbane. The service on the Singapore/Brisbane flight was much better than the other one. For some reason, the crew on the first leg were disorganised, at one stage, even left the trolley in the middle of the aisle and wandered off. I always tell people that Singapore Airlines is our preferred airline, but I am starting to think that Thai Airways are better. Also EVA is excellent, but then, the staff are trained by Singapore Airlines. Lyn, Brisbane, Australia","OK Flight","2" "2019-06-12T16:29:23-04:00","Desktop","4","review","My wife had a fractured foot when we left Sydney, Singapore Staff were excellent providing a wheelchair and getting us through the airport and onto the plane. Can't say the same for the Singapore Staff, stood around waiting at the arrival gate, finally got a golf buggy to the train, no wheelchair or staff to assist. Had to get ourselves through security. Despite paying over AU$1,030 for an upgrade to Premium economy and boarding pass being stickered for wheelchair support still had to line up and hobble to the plane, staff were rude and told us to sit down and wait. Paris staff were excellent, wheelchaired us all the way through the airport to the taxi rank. Shame Changi Staff, Being a Kris Flyer obviously doesn't count for anything either.","When you get included flights, you get the basics.","2" "2019-06-12T15:34:25-04:00","Mobile","5","review","Flew Singapore airlines round trip. Premium economy is well worth the extra fee. Not too much to pay for additional room and comfort on a long flight. Food is good and service excellent. Clean airlines. Have used before and will again.","Best Airlines for travel to SE Asia","1" "2019-06-12T15:18:40-04:00","Desktop","5","review","Excellent business class service - unobtrusive, helpful & polite. Great seating arrangement on the A380 with single seating in a type of cube arrangement along the window side of the plane, which made it quite private.. Ample room to stretch out flat & sleep. Very quiet for an overnight flight. The usual high level Singapore Air service","Great trip!","2" "2019-06-12T15:05:06-04:00","Mobile","5","review","The journey was smooth for 7 and half hours. The crew was great and we received the best treatment from them. Always making sure that we feel comfortable during the journey. The food was good too, what else can i say but thumbs up Singapore Airlines. ","Warmth journey all the way","2" "2019-06-12T03:32:12-04:00","Desktop","4","review","A good service with smiling cabin crew. Food was fine for economy class. Did have a choice from 2 options on the main journey. It is the timing and serving of meals that won't suit everyone. Flight left at 11:50 PM and the dinner served after an hours of flight. So the body clock is at 1:00 AM. Sleep for 6-7 hours and breakfast is served. But apart from that the crew try to make your flight as smoothly as possible.","A long flight from Heathrow to Bangkok via Singapore","2" "2019-06-11T15:14:17-04:00","Desktop","4","review","Singapore Airlines provide a really nice service but you will need to check where you are sitting before the flight. If you need to go to the toilet a lot, then an aisle seat is easier. Try not to sit right at the back as the seats don't seem to lay back enough and the attendants were out of some food items by the time we were served. Our flight to Singapore was great on a newer plane but the trip home was on an older plane that was not as spacious. We also found the overhead luggage compartments were full where we were sitting for the trip home and needed to place our carry on luggage down the aisle further which made getting off an issue to stop mid way down the aisle. For the trip over, we boarded in order of seating which was great but on the way back, they boarded everybody. (Could have been where the lack of storage came from). I expect that most of the passengers on the way back to Adelaide may have had more things such as gifts and souvenirs). Overall, the flight was OK.","Seat location is important","2" "2019-06-11T14:29:07-04:00","Desktop","3","review","I booked to return to Oz with Singapore airlines via Singapore. The flight from Vientiane to Singapore was a code share with their low cost airline Scoot. Had I booked the two flights separately it was much cheaper but I was concerned with having enough time in Singapore to re check my bags. My itinerary gave me a meal, sleep pack and baggage transfer. I was advised on the first flight that my meal and sleep pack were not on their manifest so if I wanted it would need to pay. Even after checking my itinerary and agreeing that I should have it, it didn’t happen. I was told to take it up with the airline in Singapore. In Singapore there was not a desk for the airline so spoke to the people on the Scoot desk. They advised it wasn’t their problem to write to Singapore airlines. If a booking is with Singapore airlines you can collect $20 transit dollars to spend in the airport. I went to the transit desk only to be told that I wasn’t entitled as they had code shared with Scoot which is one of their airlines anyway. Dissapointing. On arrival home I emailed Singapore airlines only to be told to take it up with Scoot. In flight was okay but certainly was not to the standard a number of years back when I had flown with them.","Disappointed","2" "2019-06-11T14:19:04-04:00","Mobile","3","review","My husband and I have only ever travelled Economy class, and found this suitable in the past, even though we put in a bid for $1,500 to be upgraded to Premium economy, but our bid was not successful. Therefore we paid a little extra for extra leg room as husband is quite tall, which was just OK. Nowadays all flights are heavily booked, so travelling ""cattle class"" is just not comfortable for me, and long queues waiting to use rest rooms is not ideal either. We cut our long trip to Europe by an overnight stay in Singapore, the only way I could manage the long flight.","Singapore Airlines","2" "2019-06-11T12:46:25-04:00","Desktop","3","review","We flew SQ's Flight 001, SFO-SIN, departing SFO June 10. My first flight with SIA was way back in 1975 and hopefully this will not be my last flight with the flag carrier --- I am a Singaporean. However, service on this flight fell far short of SIA's superb standards. My wife and I were seated in Seats 33A and 33C in the Premium Economy cabin. On the first leg, SFO-HKG, there was one male Flight Attendant (FA) who was warm ,courteous, and extremely efficient. The other FA (female) was dour and unsmiling. Perhaps she had a bad day, so we will let it go. However, on the second leg, HKG-SIN June 11,the male FA serving us was extremely brusque and patronizing when serving us, I would not want to go into detail. Cleanliness of lavatories was below par. Trash bins were overflowing, and the cabin floor strewn with crumbs.","Well below SIA's superb standards","1" "2019-06-11T05:07:40-04:00","Mobile","4","review","SQ operates different types of aircrafts. Perth to Singapore was A350, its newest fleet that absolutely a great one. Quite, spacious and modern. Comfortable flat seat with great entertainment - big screen HD display and noise reduction headset. The food and wine were brilliant. Singapore to Jakarta however operated older B777 version. Limited inclined seat and the seat next to me did not even operate properly. Something has jammed the motor, poor customer. The flight was rather short and inflight service was not as expected. The lounge in Changi was top notch, it helped for a couple hours of lay over. In conclusion, SQ is great when you ride newer or latest version aircraft and for longer leg.","Mix of feelings","2" "2019-06-11T00:07:17-04:00","Desktop","4","review","Pros: Awesome in-flight service, solid safety records, young and modern aircraft/fleet, clean, reliable and efficiently operated 5-star airline. Cons: Expensive, the huge price difference between SQ economy and the Premium Economy doesn't match with the service/seat upgrade you get. In-flight wifi is expensive and limited compared to other airlines. Uploading or downloading a single picture on Wifi did not work on my 13+ hour flight due to slow speeds. GSM roaming doesn't work (you will know this only after you have paid).","Economy vs Premium Economy","3" "2019-06-10T22:03:58-04:00","Desktop","1","review","Are you considering Krisflyer as a Star Alliance loyalty programme? Forget it! As a Krisflyer gold member for the past few years I haven't redeemed many flights through Singapore Airlines because they make the process so complicated and tedious. Since they are gradually introducing other Star Alliance airlines to their online redemption searches - about 10 years behind other leading airlines - I decided to book a reward flight on SAS from Copenhagen to Oslo. The flight cost 12,000 miles plus US$25. But, since I can no longer travel during this period, I gave advanced notice and attempted to cancel the booking online. Over one week later I get an SMS saying that I need to call them, only to discover that I must pay a US$75 fee to cancel the flight. The only explanation is that it was in the terms and conditions. I have a Oneworld Emerald and Skyteam account with other airlines, and neither of the airlines through which I have redeemed flights in the past charge such ridiculous and unexplained fees. In fact, the entire process is automated and refunds are processed promptly, sometimes immediately. How Singapore Airlines seeks to penalise loyal members for its own outdated practices and systems is unreal. It's a complete disgrace. A single attempt to cancel a reward flight that ends up costing you 30 minutes on the phone to Singapore and US$75. That's loyalty punished right there! I plan to draw down my Krisflyer account and cease flying them altogether. I'll look into a better Star Alliance airline programme and suggest you do the same. Dreadful customer service both in flight and on the ground. Fed up of it. No more!","Despicable behaviour to loyal customers","3" "2019-06-10T19:29:10-04:00","Mobile","2","review","We decided to treat ourselves and booked premium economy nearly a year out from our trip. Also paid for extra leg room seats. Flight was in 2 legs, London - Singapore and Singapore- Brisbane. A couple of months before we were due to fly, they changed the aircraft on the Brisbane leg and it didn’t have Premium economy. They moved us to another flight leaving the next morning but wouldn’t give us seat allocation. Said there was only 1 Premium economy seat available on that flight!! Our travel agent kept continually ringing them but they refused to help. She suggested when we checked in at London, they would sort it out. They tried their best but couldn’t help. Said to go to the transfer desk at Singapore airport. We did this on arrival, still no help - come back at 6:40 in the morning when staff would be reorganising the seats. Left our airport hotel early to attend the desk at 06:40 and staff just said they couldn’t help and go to the gate. They were quite dismissive and bordering on rude. Flight was scheduled to leave at 09:30 - but we weren’t allowed to go through screening to get to the gate. Were told we were too early, come back later. Finally able to get to the gate 1 hour before the flight left and staff there finally give us 2 seats in Premium Economy. All up we were away on our trip for 2 months and all that time we were worrying about this flight. We spent a lot of money on Premium economy and all the enjoyment was taken away by this constant stress and the refusal of Singapore Airlines staff to help us or our travel agent. The flight itself was fine but certainly nothing special, nothing to justify the extra cost. I will never fly Singapore Airlines again.","Very poor service ","3" "2019-06-10T17:31:41-04:00","Mobile","5","review","Had booked premium economy tickets on Singapore Airlines At the Delhi airport they upgraded me and my family to business class Excellent service Food can be improved Baggage claim was very fast no waste of time Overall a very good experience Highly recommended Wish my family and I get an upgrade tomorrow on our flight back home 😊😊 Gitanjali kapoor","Excellent services","2" "2019-06-10T11:45:25-04:00","Desktop","5","review","When we checked in at Changi airport it was so easy using the self check in machines before being helped to attach our luggage labels and put the bags onto the belt. The airport is absolutely amazing, very big but a pleasure to be waiting in for your flight. As this was a long, overnight flight we had paid for extra legroom seats to make it better for getting some sleep and I must say it was great to be able to stretch out. The stewardesses and stewards were excellent and made our long flight more enjoyable.","Great airline","3" "2019-06-10T10:54:09-04:00","Desktop","5","review","I recently had the privilege of flying in Singapore airlines and it was a fantastic experience, checking in Changi airport was super easy and the fact that they allow 2 free check in suitcases plus the carry on, turned me into a life time loyal customer. The inflight crew were really nice and the food was super, lots of options to drink and even wine and beer was free. Singapore airlines is unique they care about people, in a world where corporate only cares about money and the airline industry charging for every suitcase makes you think twice. Do NOT hesitate to book a flight with Singapore airlines I can guarantee you you will enjoy the experience.","AMAZING 2 FREE Suitcases.","2" "2019-06-10T08:53:18-04:00","Desktop","4","review","A very nice, comfortable round-trip flight Bangkok - Singapore - Bangkok. Everything was as one would expect: a newish plane, clean cabin, quick and easy check-in and boarding, good selection of in-flight entertainment, very beautiful cabin crew (i especially liked their uniforms - very pretty and stylish). I would choose Singapore Airlines again. I recommend them.","Very Good","1" "2019-06-10T05:21:08-04:00","Mobile","2","review","We were delayed and missed our connecting flight from Singapore to Bali. Mechanical delays happen but what we were really disappointed with was the hotel accommodations they provided us for our night in Singapore. We had a very nice non-refundable hotel room in Bali booked so knowing we had to stay in such a bad hotel the first night was very disappointing.","Terrible flight delay service","1" "2019-06-10T01:40:23-04:00","Desktop","5","review","Their staff is helpful and friendly. Their seats are pretty comfy and spacious. In Flight Entertainment is great. In Flight Meal is great. Worth the money.","Very comfortable flight","1" "2019-06-10T01:09:48-04:00","Mobile","5","review","We took an afternoon flight to Tokyo. The crew was cheerfu and asked if we need extra serve of ice cream. We can see them fulfilling the request of a group of teenager for extra food (instant noodles?). The standard meal served is in good portion though. The flight is smooth. It seems there is extra legroom and the seat is more comfortable. As we arrived at Tokyo at 1am, they also provide tooth brush and toothpaste. This is good as we are taking another flight at 6am. It allow us to freshen up. On our flight back to Singapore, again the crew was patiently helping an elderly passenger on using the inflight entertainment. The crew serve with heart and smile. And like many fellow Singaporeans, we love the welcome home message as we land in Changi. It is a great way to fly.","A Great Way To Fly","1" "2019-06-09T23:03:07-04:00","Desktop","4","review","It was really impressive . It was probably one of the best airlines that I had ever travelled on . Marvel-ous ! Keep it up !","You got to book this flight !","1" "2019-06-09T21:08:41-04:00","Desktop","2","review","Trying to buy a ticket for Singapore to Osaka and there are much cheaper tickets available. Back of my mind, I wanted to use my miles to upgrade my flight to Business since I have enough but the consequences are to pay for a more expensive economy ticket, which I did. When I tried to upgrade, the system charged me more miles than expected (2x more). I guess the SQ online platform ain't comprehensive enough to tell customers if their desire options are available or not. Now the only option is to wait for available seats. Feel cheated...","Online Platform not comprehensive!","2" "2019-06-09T20:42:00-04:00","Mobile","3","review","We flew from JFK to Bali on Singapore via Frankfurt on the A380. It was ok but nothing special. The crew was a bit robotic and borderline unfriendly. They ran out of all chicken entrees for meals. This was fine with me but my wife is not fond of fish. She won't complain, but it annoyed me. The WiFi is an absolute joke. The slowest service I've ever seen and they charge $20 for 50mb usage. All of this is ok except I chose them based on their reputation and honestly prefer Deltas overall service. I had flown Lufthansa to Europe in March. Their service beats Singapore by a mile. ","Overrated with atrocious WiFi ","2" "2019-06-09T18:55:18-04:00","Desktop","5","review","The meal severd on board is nice and the stuffs are very kindly and helpful. Take-off and landing is very smooth every time when I have this airline.","Impressive!","2" "2019-06-09T15:51:22-04:00","Mobile","1","review","World’s best airline? Not by a very long shot!! I quit flying SQ’s economy products years ago while living in Singapore. It was so often terrible, notably dirty. Most recently I ventured back into their business class to discover their new fit out. I honestly didn’t think I could dislike a plane seat more than their old fold down leather seats which became lumpy and rancid smelling, but alas, at least you had space to stretch while the seat was in its bed configuration. The new seat is a regular slide down seat BUT it’s extremely hard and excruciatingly uncomfortable to sleep on. It’s like laying on a wood floor with less than an inch of fabric to provide comfort. Bring back the smelly old leather seats I say! Although on my return flight I got that old fit out on an A380 and it was still stinking like the back of on old man’s car. A note on cabin crew: I find the so-called SQ girls (and boys) to be extremely insincere and unhelpful. Even in business class, they are slow to respond and barely articulate. The fake and uncomfortable grimacing is upsetting. The Singapore girl on my aisle was trying hurry me into menu choices I didn’t want because she visibly couldn’t be bothered. Worse still, she couldn’t pronounce any of the words correctly, which was ridiculous. Not a matter of accent, but a complete lack of interest. Generally speaking, Singapore Airlines is just so tacky. From the ugly old uniforms to the lounges, to the inflight music and the menus, which look like they were typeset in the 1980s using your neighbour’s word processor. Just awful. ","I just don’t get it. What am I missing? ","3" "2019-06-09T08:09:34-04:00","Desktop","5","review","This is my first time using SQ, I have a KF silver tier but SQ only allow gold member and above to queue in Business class line. Seat was comfy but inflight entertainment not touch screen but its okay the range of entertainment was very good, my mom enjoy her movie. Food was soo gooddd and the cabin crew were very helpful and caring.. one of the cabin crew even took a good care of my dad who suddenly having fever... very on time, boarding process already started 1 hour before take off so everything went smooth. Surely will fly again with SQ","Tryin SQ for the first time!","2" "2019-06-09T04:27:16-04:00","Desktop","5","review","We flew premium coach(think US domestic first class)to Singapore which was a substantial upgrade from coach. But we upgraded to Business class going home. This was a life changing experience. The first leg is 13 hours to Manchester, England. Silver service dining, and then flat bed sleeping for 7 hours, then silver service dining. The crew reminded me of the old days of flying when it was romantic to fly. First rate service. Yes it is spendy to fly business class, but for me, on this type of fly, it is worth every penny.","Premium coach to southeast asia, business class back","2" "2019-06-09T02:07:06-04:00","Desktop","5","review","We only flew economy class but the service was definately first class. The cabin crew were polite, attentive and helpful throught the flight. The standard of the meals was very good, as was the comfort of the seating. Highly recommended.","The World's Best Airline","2" "2019-06-08T23:03:12-04:00","Mobile","5","review","There is a very good reason why Singapore Airlines is rated one of the best in the world - excellent service! The flight left on time. The onboard service was excellent. The food was tasty and ample. The baggage handling was efficient. And the cost was competitive. Will definitely fly with them again.","Excellent service","1" "2019-06-08T20:54:49-04:00","Desktop","5","review","Compared to British Airways Business Class this is outstanding. Bigger and much more comfortable flat bed seats. Silver service dining and an absolute pleasure to travel this way. Now officially ruined for life.","Fantastic","1" "2019-06-08T20:11:53-04:00","Mobile","4","review","First time i flew with them and was pleasantly surprised. Spacious seats, delicious food and very friendly hostesses. They serve food/snacks throughout the night and the hostesses were working right through. Toilets were cleaned throughout the duration of the flight a d no messy toilets the next morning","Absolutely love this airline","1" "2019-06-08T20:11:31-04:00","Mobile","3","review","This must be one of the oldest planes left in the fleet. I did a round trip on this 777 as part of a trip to Europe. The seats were nice and wide, but had had a lot passengers on them over the years. The controls were falling apart, but the worst thing about them was that they barely reclined at all. I was quite tired comic back from dubai and would have loved to stretch out. The service was very good as usual on Singapore airlines , the food was ok, as was the wine list. The entainment system also in the ok category. I believe they are upgrading the entire fleet in the next couple of years ","Really old plane ","1" "2019-06-08T19:50:27-04:00","Desktop","3","review","It was fine but very expensive compared to other airlines it was just that it was direct and suited out connections otherwise would have gone Jetstar or Vietnam airlines.","Overpriced","2" "2019-06-08T18:49:27-04:00","Mobile","5","review","Travelled in SQ flight 982 to BKK in one of their newest air craft 787-10. Plane was new with many new releases. PTV was huge with USB ports and shared electrical outlets available for charging devices. Crew led by Mr J. Pillay worked hard in this short flight. They made frequent rounds and chatted with passengers while serving meals. It was amazing that they could smile throughout of the flight. Crew looked happy and less robotic in this flight. Meals served in Y class was good. Will choose to fly with SQ again. ","Excellent holiday flight.","1" "2019-06-08T18:17:01-04:00","Desktop","5","review","This flight was really good the service as great and the flight on time. The stopover in Singapore minimum time and second leg of flight on time.","Great Service","2" "2019-06-08T17:09:06-04:00","Mobile","5","review","Plane was Boeing 787-10 apparently relatively new plane. Was seated in the last row away from the toilets. In the aisle seat. Very comfy seat with touch screen panel for reclining seats which is great compared with he Airbus business class seat which needed crew to set up bed, a great hassle. There was a storage compartment to the right of the seat where the noise cancelling headphones and in-flight menu were kept, and a pull out mirror. On the left side of the seat, there were a few buttons to turn on/off the lights. At the front of the seat at the bottom, there were 2 compartments. I could stretch out my legs and rest my feet on them. I ordered food via book the cook and had grilled soya beef Jap style. Not bad. All in all, I didn't feel like I was on a plane. The take off/ landing was so smooth and the seat so comfortable. The 6-hour flight felt shorter as I occupied myself with movies and music. Of course I have to mention the great service provided by the air stewardess. Looking forward to travelling on the B787-10 again. ","The best business class flight","2" "2019-06-08T11:54:55-04:00","Mobile","5","review","Excellent service other airlines could learn from them! The cleanliness was 2nd to none the service was exceptional and they were so helpful will definitely fly with them again.","Perfect","3" "2019-06-08T11:52:53-04:00","Mobile","4","review","Travelled to US for visiting our children.we had kid with us.service is good.special care given to the kid.better to opt for veg meal.Non veg meal given tastes different and mostly served last.flights we're on schedule and competitive in pricing.overall good flight experience. ","Good flight experience","1" "2019-06-08T04:24:27-04:00","Desktop","5","review","Singapore Airlines commenced flying the new Airbus A350-900 on this route in December 2018. It is a huge improvement on the old planes. It is much quieter, lighting is better, seats are comfortable and the entertainment console is modern and up to date with an excellent range of movies, TV programs music and games to chose from. We departed and arrived on time and the food was fine. All in all a quick and easy flight.","New aircraft on Adelaide-Singapore route","2" "2019-06-08T04:02:50-04:00","Desktop","4","review","Singapore Airlines used to represent the epitome of air travel, or at least business class travel. And while it is still an elite airline, a recent flight from SFO to Bangalore (BLR) via Singapore bore out how the airline has slipped in recent years. First, the good: the new A350 we flew nonstop from SFO to SIN (16:40) is just, simply, a beautiful airplane. The flat-bed seats (more like beds that seats) and the impeccable service were also marvelous. What has slipped considerably is the quality of the food. As a frequent international business class traveler, the quality of food on other carriers such as United (yes, United) is better. (What keeps United business class mired in mediocrity is the unpredictability of its flight attendant service, which can range from inspired to downright rude. But -- for another review). Singapore's food has never been its strength, and it has slipped from there. Gloppy, tasteless noodle soup, rubbery chicken not worthy of what is served in coach, tough steak, and a selection of mediocre wines. Yes, these are first-world problems, and to the average traveler this sounds like privileged whining. But at business class prices ($5K and up per person), lousy food on a 17 hour flight is enough to drive our business to other carriers who are (no pun intended) eating Singapore's (lousy) lunch…!","Fading Glory","2" "2019-06-07T21:30:35-04:00","Mobile","2","review","On June 5, my wife and I took the 11:30pm SQ002 flight from Hong Kong to SFO. We booked seats with the extra leg room for an additional cost of HKD672 each. As we boarded the plane, we found B777-300ER a solid looking cabin but a bit clunky and aged. Our premium economy seats were narrower and more restricted than other airlines, e.g. CX, even with my 71kg 1.7m figure. Large passengers will not fit in those seats. In addition, there’s a bulky free standing entertainment console(refer to the photos attached) in front of and between the seats which made our spaces even more restricted. The seats didn’t reclined adequately and footrests were not useful. After passengers settled down, stewardess distributed not-wet-enough hot towels. Any air travellers would know, everyone would be thirsty after waiting in the airport lounge up-to 2 hrs, but no water was given after the closing of the cabin doors. (The purser’s response was it was because some passengers preferred quicker servings of food, so the water was omitted.) Dinners were eventually being distributed, but no menus were given to the passengers, so we had no idea what kind of meals we’d be served. Is it the Premium Economy class standard offered by Singapore Airline? For dinner, we were offered either ‘fish’ or ‘noodles’, said our server. We both chose ‘fish’. The bread was cold and hard. The celery apple salad with 2 slices of chicken breast was acceptable. My fish was a piece of bland-tasting white filet with salty green beans & shredded carrot. My wife was given the ‘noodles’ instead, with some shrimps & vegetables. The presentation of the food didn’t look very appetising. I pressed the crew button and waited, but no one came. While waiting, I tried tasting the noodles. I found it was cold, not even warm! Of all the years I air-traveled, I’d never experienced a hot meal served cold! As we were still waiting, a purser appeared from the Business Class section. I waved him down and informed him about the wrong meal. He nicely apologised and immediately placed orders for 2 more fish meals and told us to wait a bit. When the purser told our server who was standing behind us about the wrong meal, she denied it was her mistake , which was adding ‘salt’ to ‘the wound’. After the meal trays were taken away, cabin lights were turned off and most of the passengers went to sleep. There seemed to be only 3 stewardesses serving the Economy and Premium Economy sections while there’re several stewards working at the front sections. While passengers were sleeping or watching inflight programs, I didn’t seem to notice that trays of water were offered by the stewardesses working the aisles, until the breakfasts were served a few hours before the landing. The inflight movies were not very well selected. Curiously, all European movies had no subtitles, which rendered the films unwatchable by majority of the passengers! I informed the same purser. He seemed to be surprised and indicated to follow up. The purser arranged another stewardess to check. She confirmed it was the case. Nonetheless, I found one Chinese movie ‘without subtitles’ came with English subtitles! We haven’t flew Singapore Airline flights for many years. We were looking forward to this long flight but was truly disappointed by the experience. I indicated to the purser that I felt the demeanours of the servers from this flight indifferent and lack of warm hospitality. We found the quality of food not up to standard. The inflight entertainment programs disorganised. The seats at Premium Economy uncomfortable. What else is left to say?","What has become of you, SQ?","2" "2019-06-07T21:11:36-04:00","Desktop","5","review","A balm to the soul after our earlier connecting leg in economy on another airline. SQ business is always good - great and plentiful food, personable and friendly service (although there are always still differences between sets of crew even in J; if you get a good batch they really elevate the whole flight experience). The A350 seats were comfortable; a touch smaller than the A380 seats but larger than the 787 seats which are really more medium-haul at best. At night, the bulkhead seats give you more legroom when you go full flat, but you may have to deal with some light from the galley. Only negatives: One of the wife’s dishes (fajitas) was served with parts still cold; not sure if this was an issue from the dish itself, or poor preparation by the crew. Fortunately they did their best to rectify this quickly. Also, the wine list on J doesn’t seem to be as impressive as it used to be (cheap Chianti as an option, really?) But we know this latter is nit-picking somewhat. Would still recommend.","Still a joy to fly","1" "2019-06-07T15:00:50-04:00","Desktop","1","review","Changed aircraft and refunded my seat extra charge I had paid. Fitted into a 777 that had extra seats. I was allotted a middle seat and as I am tall I spent the most uncomfortable 7 hours ever. The food on this flight was shocking and I was glad when it was over. The new check in at Melbourne was nothing short of chaos. To be fair the other three legs were very good.They have not answered my complaint letter. They claim to be the No1 airline. I think not. My experience with them means I will never travel or trust them again or could I recommend them. It would appear they just do not care or accept any responsibility.","Worst Fight Ever","3" "2019-06-07T14:58:41-04:00","Mobile","5","review","Travelled to Singapore on silk air....silk air flights are good compared to others like air Asia and all providing free meals ....from there to Bali went on Singapore airlines.....it was awesome really....charging port, free entertainment,free meals,snacks even more spacious...even economy class felt more like business class....would recommend Singapore airlines....","Nice experience..","1" "2019-06-07T13:35:23-04:00","Mobile","1","review","We bought our tickets for the holiday of a lifetime. Heading to London directly from Canberra you beauty no travelling to Sydney to fly internationally. I have flown Qatar before and was originally going to fly them but had seen ads saying how amazing Singapore was. This soon proved to be a mistake. We boarded our flight from Canberra to Singapore and that went fine, the plane was a little out of date and lacking modern touches. There were no personal AC vents to make you more comfortable which was annoying but ok. We arrived in Singapore following the flight and waiting to board our A380 SQ308 to London. We boarded without incident and located our seat for the very long flight to London. About 3-hours into the flight my wife and I had become comfortable enough to try and sleep. I slowly dozed off and initially dreamed I was caught in a summer shower as I was hot yet was being rained upon. I opened my eyes and to my horror saw an unidentified liquid running out from the light fitting directly into my crotch. Due to their being a man sleeping and my wife it took a few seconds to get out of my chair. After I had got out of the chair the water continued to stream and stream. I asked to be moved as I couldn’t sit on a wet chair under Niagara Falls. I was moved to a set of four seats with my wife with no where to lean against (the main reason I asked for an outer aisle window seat. It was at this point that I asked staff for further assistance with dry clothes. This was denied and I was offered a blanket to cover up and paper towels. I asked several more times for some dry pants from one of the upper classes as I knew they get them. This was repeatedly denied. After telling staff I could not possibly sit for a further 13 hours with wet pants. Several members of staff arrived again seeming to not know how to handle the situation. I again asked for pants which was finally granted after 5-15 minutes post waterfall. No member of staff was able to explain what the liquid was that had leaked out of the roof or how it came to be in my lap. I made contact with the airline on arrival and my complaint appears to have been brushed off. I was merely offered a lousy $100 gift card in lieu of an upgrade or partial refund of my flight. I was also told the liquid was water from the AC even though no AC appeared to be overhead. I was also denied access to the engineers report and my request for a review of my complaint fell on deaf ears. Apart from the flight home that I have already paid for I will never use the airline again, buyer beware of the cheap airfares.","Worst airline in the sky. Horrible customer service","8" "2019-06-07T12:53:50-04:00","Desktop","5","review","A350 seat is not optimum for premium economy A380 or 777-300 much better as leg room is unhindered. Boarding, Service, food, drinks, room all good- hard to go back to economy class.","Easy, comfort, good service","2" "2019-06-07T12:41:38-04:00","Desktop","5","review","Long flight, but meals were good, seats were fairly roomy and comfortable. Lots of inflight entertainment and very good cabin crew.","Long haul flight","2" "2019-06-07T05:51:11-04:00","Mobile","5","review","We flew overnight to Milan in one of Singapore Airlines newer jets and it’s clear why they were nominated as best airline in the world. The food was terrific. We order low fat meals because not only do you get them first, they never run out and they are better for you. As always the cabin service was friendly and not intimidating like Qantas or BA and you could find a stewardess when you needed one. Check in and baggage drop off is simple and there are plenty of machines in Perth. The flights were without incident, comfortable all the way with good landings. The most impressive new feature in economy class is the infotainment system, which has an impressive flight tracking module. Can recommend this airline to anyone","Very enjoyable flight, great food and service","1" "2019-06-07T05:37:25-04:00","Mobile","4","review","Singapore Airlines manages to deliver service in a short one hour flight. Other airlines struggle and take one hour to get food to the back of the plane where I like to sit, whereas Singapore airlines not only delivered all the food quickly, the food was excellent with great flavour and freshness then collected all the trays and rubbish well and truly before the start of descent of the flight. The staff were running around like a well oiled machine as soon as the seat belt sign went off. In such a short flight with turbulent periods it was a great effort, while maintaining friedliness, I really didn’t expect food to be served at all. The only thing was that they can’t transfer points to my airline rewards program which is unfortunate.","Excellent service for a one hour flight","1" "2019-06-07T03:41:27-04:00","Desktop","4","review","Very good and friendly service. We flew during Chinese New Year and got alot of chinese memorials. Really nice.","Very good service . Business class is awfull but quite expensive","2" "2019-06-07T00:16:06-04:00","Desktop","5","review","Wonder what it is with Sq when they have flights to Europe, mostly a short delay when they have to leave which doesnt make it easy when you have a connecting flight which is very short to the incoming one. And add some delay with the flight itself...it was running to get the connecting flight and it made the Luggage come a day later. For the rest, perfect...from entering airport to arrival...no complaints. Friendly staff, good food, seats are perfect. Its what you expect from this company and the price you pay.","Perfect flight but some delay","1" "2019-06-07T00:12:09-04:00","Desktop","5","review","Easy check in, great lounge and boarding goes fast. Friendly staff, short delay but it wasnt a problem. Service on board is great, seats are comfortable. Perfect flight again.","its 5 stars","1" "2019-06-07T00:09:43-04:00","Desktop","5","review","As usual you get the service you expect from a 5 star company. Check in is perfect, friendly staff and helpfull. The flight is on time, service on board is great. Seats are like a couch at home. Its worth the money to fly business.","Lovely flight","1" "2019-06-07T00:06:37-04:00","Desktop","5","review","Thats what i call business class, you get pampered the whole time. A nice seat which can be transformed to a bed. Drinks as soon as you come on board. The meals are star level. Staff is so friendly and attentive. Everything what you need is available. Its expensive but certainly worth the money.","Perfect as always","1" "2019-06-06T22:37:39-04:00","Desktop","5","review","A good flight experience. Good and prompt service. Crew also responsive. Comfortable seating and experience. Amazing bathrooms with all facilities possible. On time arrival and departure. It was a long flight but we did not feel the stress at all. The landing and take off were very good and light. Didn't even feel anything.","A good flight experience","1" "2019-06-06T22:05:11-04:00","Desktop","5","review","Our first ever flying experience with Singapore Air. We chose this after seeing it to be number 1 airlines and reading the background and history too. The service and everything else was great. The departure and arrival were also on time. The crew was great and looked after our needs too. A pillow and blanket were provided to everyone on flight. That is highly required as one tends to get cold on long flights. The journey was smooth and the experience was good. Good leg room, good bathrooms, good flight. One of the best things I liked about Singapore Air is that their landing and take off are very smooth. You do not feel heavy or shaky or heavy thud. Indian veg meal was also good and quite filling.","Loved their indian veg special meal","1" "2019-06-06T21:30:18-04:00","Desktop","4","review","Brand new aircraft. Good leg space and also comfortable. Fresh and good toilets with all modern facilities. Crew was good. Only that I had to ask them several times for a head phone which goes over the ear. They did not give and I had to take my kid's one. They provided a small activity kit to my kid and he was happy with it. Beverages were served through out. Perfect service and timely arrival and departure. We got the middle seats hence could not get any views.","Perfect service and timely arrival and departure","1" "2019-06-06T21:16:43-04:00","Desktop","2","review","Our stroller wheel was broken and the cupholder tray was scratched. Food was very sub starndard. No vegetarian baby post weaning meal was available for my baby. Restrooms were dirty. Food plates were not removed immediately after service. May not fly with them again. ","Mishandled baggage, poor food, poor inflight experience","1" "2019-06-06T20:35:41-04:00","Desktop","5","review","This is the return leg of my trip to bangkok. The first leg, there was a feedback request via email sent to me by SQ. I mentioned about the bread rolls to be warmed up instead on wrapping them in cold plastic bags that bloated up once we are up there in the sky. And also commented that the air stewardess asked me, ""what would you like?"" when i saw no menu in the poach in front of me and there was no form of any communication as to what food were available. Immediately on my return flight, i was served warm bread from the basket instead of the plastic bags. And of course, was handed a menu before i was served lunch. If these two matters were not coincidental, i would say that i am truly impressed with how serious SQ took their customers' feedbacks. As for the rest of the items on offer like in-flight entertainment and leg room, still the best that i had. Always if possible, booked my flights with SQ if the options were available. Thanks for the great flight!","my comments were heard?","2" "2019-06-06T20:23:50-04:00","Desktop","3","review","Old aircraft. Not much of leg room. I am not at all satisfied with the special vegetarian meal. The rotis/breads were raw maida. And why would anyone give soya milk in the lunch. Even the snacks before the landing was not good. Too hot and not according to what I would like to eat. Didn't taste good. The schedule was timely. Everything was smooth.","Old aircraft. Not much of leg room.","2" "2019-06-06T18:14:15-04:00","Desktop","5","review","13 hour flight on board A380. Crew were thoughtful and courteous. Cabin was comfortable. I was seated on the upper deck and sleep was good on a flat bed.","Stress-free flight","1" "2019-06-06T16:40:26-04:00","Desktop","5","review","Rated as one of the best, if not the best, airlines in the world, even a short three-hour flight was magnificent. The smiles and attentive service of the crew is insuperable.","A short but magnificent flight","2" "2019-06-06T15:22:04-04:00","Mobile","5","review","London - Singapore . Long haul flight in business class. Superb flights with Singapore once again confirming for me they are the best. The recent drop in service and quality on the Arab airlines really confirms this. The lounge at Heathrow was good and had a little play area for small kids. Not as good as Singapore obviously but still the food was good and good selection of snacks and drinks. Flight was on time, the crew amazing and friendly, the food on board was delicious and the wine selection as always was top notch. Remember they have been awarded best cellar in the Sky last few years. Champagne was flowing as soon as I boarded. The ife system was working fine as well as the onboard WiFi- although as expected not the fastest speeds or reliability . Seats were very comfortable and easy to navigate with heaps of storage space, also a nice size vanity mirror. A fantastic product from start to finish. ⭐⭐⭐⭐⭐💺 ","Another great flight .. 🛫🛫","41" "2019-06-06T15:18:23-04:00","Desktop","5","review","For my recent overseas trip I gave myself a treat - a $5600 Business Class airfare flying Singapore Airlines from Canberra-Singapore-London return. What a lovely experience! The cabin crew were so friendly and attentive. The seats were massive and it was so wonderful to be able to lie full-length and actually getting some sleep. I used the Book the Cook facility to choose my meals and they were delicious - in fact there was too much food! I woud definitely fly Business with Singapore again - it's a very relaxing way to begin and end your holiday.","Excellent service and comfort in Business Class","2" "2019-06-06T14:17:10-04:00","Desktop","5","review","My Singapore Airline flights from DPS to SIN and onwards to MNL were part of my two week Asian journey with the following routes: YYC-YVR-PEK-MNL-LGP-MNL-TPE-DPS-YOG-DPS-SIN-MNL-PEK-YVR-YYC all in J class. SQ utilizes Premier Lounge in DPS. It was very nice albeit the very limited space. The food offerings were very good compared to the lounge next door as we accessed it first before heading here. Food wise, the Premier Lounge has way better food. DPS - SIN. A330-300 was utilized for this segment. It still has the old 2-2-2 seating and the seats are showing its age but the cabin was overall, still very well maintained. Service was extraordinary as always but the food offering on this flight was just blah. Maybe I was just too full from the visit to the two lounges prior to the flight. It was a short flight. Nevertheless, the service was very consistent to the airline's high quality customer service. This was a short flight so I just took a nap and before long, we were about to land in SIN. Our luggage were among the first ones to be offloaded and we were in and out of the airport in about half an hour. We stayed overnight in Singapore and the next segment was the highlight of this long trip. We pulled in to Terminal 2 and was dropped at Door 1, where all the premium check in counters were. Check in was a breeze and we were in and out of there in a matter of 3 minutes. I love the immigration proceeding in SIN. There is nothing like it! The world can learn from their fast and streamlined system. The SilverKris Lounge in this terminal is smaller but still very comfortable and it's a foodie's paradise. Jose, manning the soup counter was very friendly and she made me try the laksa-like soup she was cooking. WOWZA! It was one of the best soups I've had. I forgot what it was called but it was amazing! Jose was right in telling me that it was better than Laksa. Kudos! Before long, we headed to the gate but bought some last minute stuff from the enticing stores in Changi. Boarding has always been one of SQ's strong suit and we were in our seats in no time. Older 777 was used for this flight. The seats were arranged in 1-2-1 configuration and I still think that it is still one of the biggest J class seats on service. The cabin was very well maintained as I come to expect from SQ. We were greeted by Mr. Boon, the inflight manager and LSS Wong. They were very welcoming and Mr. Boon showed me to my seat even. This set the tone for the best inflight service ever on regional flight and the best flight out of my many flights during this trip. LSS Wong and FS Leong were the one serving our aisle and they were amazing. They were all smile even though the cabin was almost full and they were genuinely happy to be there. We took advantage of the book the cook service and of course, we chose the classic Lobster Thermidor as always. LSS Wong gave me the menu anyway and told me that if I want something else, she will check if I can have more options if I wanted to. I was happy with my choice so I gave the menu back. The meal service was well paced as expected. Mr. Boon found out that this trip was part of my milestone birthday and he gave me his best wishes and he said he was happy that they were part of my milestone birthday celebration. He even offered me more champagne and even served them to me himself. What a nice gentleman. It was a short flight but kudos to this trio as it was one of best and one of the most memorable ones for sure. Cannot wait to travel with them again in November as Singapore will be another stop for my next Asian trip.","Consistent, Outstanding and Truly the best!","3" "2019-06-06T12:44:30-04:00","Desktop","4","review","Very comfortable flight with very good service. Entertainment system up to scratch as normal and efficient food service which made for a good flight.","Clean and comfortable","1" "2019-06-06T09:25:21-04:00","Desktop","5","review","While I was traveling to Malaysia from Bangalore, transit is at Singapore. I had a chance to travel through Singapore airlines from Singapore to Malaysia. It's my fate. Experience is awesome. Extraordinary services and magnificent. Had a sufficient leg room. It was amazing experience. Love you Singapore airlines. thank you so much.","I love Singapore Airlines","2" "2019-06-06T04:49:29-04:00","Desktop","5","review","My family and I recently flew on Singapore Airlines from Houston to Singapore and back and I have to say, Singapore Airlines definitely lives up to its reputation of being the best airline in the world. Although we were in Economy Class, the service was still excellent, my children were given little trinkets and best of all, they were provided with headphones that were meant for children, not adults ones that they can't use like all other airlines we've flown in the past. The seats were comfortable and you didn't feel like you were being squished into a sardine can when sitting in one. The restrooms were clean despite all the use, flight attendants always made sure they were kept clean. Service is top notch and the flight attendants were always friendly, polite and attentive. For example; we missed a meal leaving out of Singapore (because of the time) en route to Manchester and when we got up in the middle of the flight and were hungry, I was provided with fruits, muffins, milk, juices, granola bars, etc, when I went back to the galley to ask if I could get some food for me and my children. Plane food was typical airline fare so it is what it is but we were never left hungry or thirsty. The warm towels provided before takeoff and prior to landing were a nice touch as well. Boarding process as quick and we always arrived at our destination before the scheduled time. I've been flying all my life, on many different airlines and Singapore Airlines never disappoints.","Definitely BEST airline in the world","2" "2019-06-06T02:34:12-04:00","Desktop","5","review","Our annual trip to Japan will always be with Singapore Airlines. The service is perfect, the food were delicious, there's really nothing to complain about. The cabin crew is very attentive, the flights are on time, Captain communicates with us about the flight. The cabin crew will also constantly help us with anything that we may need. Wide choices of inflight entertainment to suit everyone's tastes too.","Great experience everytime","1" "2019-06-06T01:55:48-04:00","Desktop","4","review","My flight was 2:25 am, and I had to go to the airport early around 10:00 pm. I had already checked in online and did not want to wait around to get the boarding pass. I requested the counter to give me a boarding pass ear, and they were very flexible and kind to do so. This is the type of flexibility and understanding that makes a difference. Well done !!!","Excellent and accomodating","1" "2019-06-05T22:28:54-04:00","Mobile","5","review","The crew are amazing! So friendly and cheerful and always happy to assist. We told them our son had allergies and couldn’t eat the ice cream so they went out of their way to find him some treats more suitable to his dietery needs. Food is top notch and restaurant quality! Cleanliness was fantastic too! We are short people so comfort was OK as well. They even let us inflate our plane pal cushion so our toddler could recline and sleep throughout the whole flight","Best airline","1" "2019-06-05T20:20:04-04:00","Mobile","5","review","This is by far the best airline I have flown with. Excellent service, Clean and efficiently run. Excellent entertainment choice. Food best I have had on any airline. We opted for Vegetarian oriental meal and each time food was very tasty. Highly recommend this airline.","Best airline","1" "2019-06-05T19:59:34-04:00","Mobile","5","review","We always receive the best service from Singapore Airlines. We travel a lot and will always check Singapore airlines flights first as our first choice. The cabin staff are always wonderful and the level of service we have always received is just so professional and genuine. Thank you Singapore Airlines!!","ALWAYS EXCELLENT","1" "2019-06-05T17:18:55-04:00","Desktop","5","review","As soon as booking started were very good to deal with.The flight itself was excellent.Plenty of legroom and knee room,weren't hitting the seat infront even when it was reclined.The staff were extremely helpful and very polite.","Excellent flight and staff","1" "2019-06-05T14:54:35-04:00","Desktop","4","review","We took off on time and arrive earlier than expected. Seats were comfortable enough leg space. Food was average nothing fantastic.Service was good.","Comfortable flight","1" "2019-06-05T14:38:41-04:00","Desktop","5","review","A wonderful flight, made even better by excellent staff, meal and drinks were good quality, staff were always available to assist My only complaint was I had to be woken for breakfast and to land perfect flight","Singapore Airline","1" "2019-06-05T14:38:09-04:00","Mobile","5","review","The airline has maintained their standards and the airline food served was surprisingly good. Wonder if it has to do with the fact that we were flying out from japan. Seats were comfortable and in-flight entertainment selection was great. Definitely one of my first choice airline when it comes to traveling.","Maintaining the standards","1" "2019-06-05T14:22:00-04:00","Mobile","5","review","We traveled with disabled companion and they were terrific with wheel chair. Personal escort all the way. food on board wonderful. Faultless.","Great service","1" "2019-06-05T13:57:50-04:00","Mobile","5","review","My husband and I flew to Singapore and the GF meals were excellent. We have flown a lot and always received GF meals that were tasteless. Well done to Singapore Air for providing excellent meals ","Gluten free meals ","2" "2019-06-05T11:53:31-04:00","Desktop","5","review","I'll give 5 stars for Singapore Airlines as they've got Excellent service to all passengers. Flight Stewardess & other staff are so helpful and very polite to all of us. They're serving good food and you've got several choices as well. Plus a bonus since they're giving ice cream too after our meal. My experienced flying several times were safe & comfortable. You're always in good hands at Singapore airlines, that's why for me its the best Airlines in the whole world ","Best Airlines in the whole world","2" "2019-06-05T11:52:19-04:00","Desktop","5","review","The food for coeliacs on board this flight was stunning. Both my son and wife are coeliacs as pointed out before in past reviews. However any long distance flights taken usually result in them having to take food onboard. This time it definitely was not necessary! Full marks for the quality and standard of the food available for them. Definitely use them again. Even if you aren't a coeliac , it was a great flight and my meals were also lovely!","Great flight","3" "2019-06-05T09:21:29-04:00","Desktop","4","review","1.) Flight delays: SIA flights seemed to have more and more delays over the years. This time, they delayed my flight for 2 hrs and caused me to miss my connecting flight. 2.) Extremely careless Flight stewardesses: On one aisle, one stewardess smashed the food cart on my sleeping spouse's knee. On the other aisle, another stewardess smashed her food cart onto my elbow. I wondered how many other passengers were being hurt. 3.) Re-connecting flight: They promised us a bed of roses on the flight that they would take care of rebooking another connecting flight for us. In reality, they rebooked our flight only when we landed in San Francisco. That was not it. 4.) Irresponsible airport staff: The ""airport staff"" on the ground took us round and round with 8 pieces of luggage and booked us on a flight next day as early as 6 am in the morning without offering me a night stay of hotel. After I screamed at her, and reasoned they should compensate me with a night of free hotel to rest up before traveling again. The delay was caused by SIA, not other airline. She was obviously inexperienced and tried to push responsibility to other airline. After she disappeared for a while, she came back with a ""handwritten note"" assuring me the Hyatt Hotel nearby had a room ready for us to rest. She didn't offer me any confirmation number, neither for the re-booked flight nor for the hotel reservation. My gut was telling me the hotel room was not going to show up. True enough, that happened. 5.) Hotel room was not available: When I arrived at Hyatt Hotel, the receptionist checked and said SIA has not faxed over their paperwork. I tried calling SFO office, they were closed until 6 hours later. Thus, Hyatt cannot check me into a room. Thanks to Hyatt Hotel's airline agent behind the reception saw my exhaustion through the camera, he advised me to check-in with my own credit card first and he would take care of the business with SIA later. And he or Hyatt did. This shows Hyatt works more efficiently than SIA. 6.) SIA's reimbursement: Only USD$20 per person for this delay which was resulted in the mechanic problem of their flight's battery. It is not our fault. We were not reimbursed with the transit charges between the hotel and the airport. With all these info, you decide for yourself if these troubles were worth the cheap airfare they promote. Even if you purchased Business or First Class, there would not be any difference in their delays or the reckless stewardesses' ramping carts. Mind you, I am a Singaporean at heart living abroad, I have always proud of my own national airlines. This experience has totally disappointed me and changed my view, trust and confidence in SIA. If they don't re-train their staff, at home and abroad, their business will suffer. Their so-called promotional airfare is not that cheap after all. I need to re-look at other airlines for my frequent travel back home. It's my second nightmare traveling with SIA. Good luck to you!","Services are deteriorating!","1" "2019-06-05T07:50:20-04:00","Mobile","5","review","Aircraft : A350 economy class Route : Singapore to Amsterdam I used almost all airline companies operating between Australia and Europe (incl. British, Qantas, Air France, Eva air, Thai, Etihad, Emirates 5x) and, if I compare them all, the Singapore Airlines is in my opinion the best. Flight was great, service and food was great Very professional staff 10/10","The best airline company","2" "2019-06-05T06:45:55-04:00","Mobile","5","review","From Departure to Touch down ... Singapore Airlines did not disappoint ... The stewardess where beautiful... & although Hubby & I aren’t demanding travellers , we were very well looked after ... Both legs of our journey were made bearable by the great selection of movies & entertainment... The “Loo’s “ we kept very clean , which to me is a must The food was great & when we couldn’t have what we selected the Steward made sure he came to us first the second time around ... As the was my 5th journey over , I can honestly say it was the Best Flight so far ,.. A great experience","Fantastic Flight","2" "2019-06-05T04:53:05-04:00","Mobile","5","review","Only cost me S$272 for a return ticket with 30kg bag + delicious meals + great movies for entertainment","Great Fare Deal","2" "2019-06-05T04:22:10-04:00","Mobile","5","review","Flights stewardess was absolutly fantastic. Mom on board with crying baby and they went out their way to help the Mom. Food was good and overall a pleasant flight. Good inflight entertainment. And the toilets where kept clean threw out the flight.","On route to Kaula Lampur","2" "2019-06-05T03:47:31-04:00","Desktop","5","review","we travel by Premium Economy mostly with our family, and its the best way, the seats are great, big and you can sleep and if the person in front has put their seat down to sleeping you can get out quite easy. the service in this section is good as well","smooth sailing","2" "2019-06-05T03:39:14-04:00","Desktop","5","review","We chose to fly Singapore Airlines,as we have always been very satisfied with the service by this Airline. Once again we were not disappointed.","Excellent service","2" "2019-06-05T01:09:34-04:00","Mobile","5","review","I want to acknowledge the excellent customer service provides by Erynne I had booked a week in Phuket with my daughter and had prebooked exit row seats as she is very tall When I checked in online our exit row seats for the first leg had not gone through and there were none available Very stressed and called customer service and spoke to Erynne who called me back after five pm to say he’d been able to change our seats to an exit row Really appreciate his assistance as not only is my daughter very tall but she’s a nurse at children’s hospital who is actually on night shift tonight so will come home in the morning shower then hit the airport Thanks Erynne ","Thank you Erynne","1" "2019-06-05T00:55:08-04:00","Desktop","3","review","I was a little disappointed with our outbound flight. The aircraft was clearly ""older"" which is fine but it is annoying when the jack plug socket is faulty and you only recieve sound through one side and sometimes none at all. I have had this before but then the TV freezes and has to be reset etc etc. Minor stuff but I remeber Singers being vvvgood but I have flown mainly middle eastern carrieers for many years without these little frustrations. However the cabin crew are always very polite and efficient - and by the way the flights were far from cheap.","Flight to Singapore","2" "2019-06-05T00:41:37-04:00","Desktop","4","review","One of the best, Good service, old airplane but no complaints. Always like enjoy Singaporian/Asian smile and support.","good flight","1" "2019-06-04T23:15:21-04:00","Desktop","4","review","Picking SQ over others was an obvious choice since our experience with SQ last year was a very good one. The brand is known for it's quality services hence we went ahead and booked our tickets. I remember signing up for a vegetarian meal while booking my tickets however to our surprise the crew ran out of veggie meals and we were served cup noodles. It was surprising to say the least but the crew was courteous enough to serve us with additional items like ice creams and juices. For our return journey I wrote to the airline via email ensuring we are served with vegetarian meal. We were served with the desired meal however it was average and not really great but something is better than nothing. The quality of the meal offerings can be enhanced a bit. Apart from that, the experience flying with SQ is a good one. The in-flight entertainment is very good and the crew is very courteous and helpful. The aircraft's are always spic and span and the timings are also good/punctual.","An good experience that could have been excellent!","1" "2019-06-04T22:49:00-04:00","Desktop","5","review","Singapore Airlines were great to travel on, there was plenty of leg room and the staff were amazing. Check in was quick and even going through that process the service was very quick. Meals were good and lots of variety for entertainment. We have decided to travel with Singapore Airlines later in the year when we fly to London. Overall a great flight","Short Restful Holiday","1" "2019-06-04T22:31:17-04:00","Desktop","5","review","It’s a modest description when SQ label Premier Economy as a class slightly better than the Standard Economy. I feels it’s so much closer to Business Class in some ways. The biggest noticeable amenities is the full cup noise-block headphones which was issued to every passenger in this class. You have a cup holder on your arm rest which also serve the purpose of stowing your table flaps. It looks huge but not too heavy to manage and the weight is child friendly. A reading gooseneck lamp for your additional reading luminary and a wide touch screen control to do away the outdated wired remote control. It still has a little wired remote for games and text messaging convenience. Most importantly is the leg rest which can be adjusted to different heights, with a recliner leg support to extend under your seat. We were also given an opportunity to tour the upper deck Suites and what you see on screen is true. Full privacy, full comfort and absolute pamper to your flight enjoyment. A mobile wireless tablet is provided for the controls of the amenities and entertainment. Huge LED TV with Swivel function to acomodate the angles for your viewing from the couch or the bed. Yes the bed is hidden but can be setup within seconds. It can be extended to the passenger beside you provided you lower the partition. Lastly if your flight is on this A380 do look out for an amazing crew and chief Steward Benjamin Cheow, two thumbs up for the great tour and his professionalism!","Beyond all expectations on the A380","1" "2019-06-04T21:35:43-04:00","Desktop","2","review","Very expensive, food ok and smooth flight, not much turbulence and spacious seats but the fare is much more higher.","Very expensive","1" "2019-06-04T21:10:46-04:00","Desktop","5","review","Our first flights on Singapore Airlines and we found out why they are the worlds best rated airline. From the lounge in Perth right up until they got our luggage to us (it didn’t make the connection in Singapore) the people were fantastic. The Perth to Singapore flight was a delight with friendly helpful staff. The 55 minute layover in Singapore was always going to be risky as we needed to get to another terminal by train. We made it reasonably comfortably but unfortunately out suitcases didn’t. We were met at the luggage carousel in Milan by a very helpful man who helped us find where to go and also assisted in getting the claim paperwork done. The airline compensated us in cash which was very welcome as we needed clothes. They successfully had our suitcases delivered to our hotel in Venice the following day. It’s funny how, in most cases I would have been upset, but their terrific staff were a pleasure to deal with and we are left with only positive memories of Singapore Airlines.","The best!","1" "2019-06-04T20:56:20-04:00","Desktop","1","review","I have a carry on baggage(standard size) hope to put in some where I can see, but I could not find any compartment what is empty, because they all put blanket. I request flight attendant put no so far with my seat, after few mins I see a flight attendant get my case all the way to the end of the cabin, then I ask where is my case but no one want to answer me, then I request the attendant name who get my case, no one want to tell me, so I press service button and ask cabin crew, the crew ask me don't compliant otherwise his pension will reduce 70%, is it interesting? PS: The flight experience is 10 years ago, I don't have real date, need to check my previous flight schedule.","Since few years ago, had very bad experience, I won't get this flight again.","3" "2019-06-04T19:58:57-04:00","Desktop","4","review","As always it was a relaxing start to our holiday, we were through booking, passport and security so quickly I felt we had left sometime out. Being business class we had a couple of hours to spend in Kris club relaxing before our flight left, but have to say here that didn't think much of the upgrade of the club in Brisbane its not the way it used to be, much smaller and not much on offer compared to the last time we visited about a year ago. However, we did manage to relax and before we knew it we were on the flight, comfortable with a glass of champagne. It was a night flight so we didn't want anything to eat all we wanted to do was sleep (hopefully) and this can be a problem as we didn't find the flat beds that comfortable, instead of being straight, you had to curl round to get your feet in the right position, and if you then had to get up what with your seat belt done up etc. It was a bit of a problem. Also whenever we hit turbulance even a minor one an announcement came on to do up seat belts etc. etc. so you may have just fallen asleep and were then when up, this happened a few times, but i guess safely is their number one priority, but wish I hadn't taken a sleeping pill, didn't get the benefit of it! We were woken early for a breakfast as Singapore is a couple of hours before Brisbane so we were up and eating breakfast about 6 am. However, as we had booked our luggage straight through to penang from Brisbane we had no passport control or collecting luggage at singapore and took the train to terminal 2 and to our Kris Lounge, which I have to say was a millions times better than the lounge in Brisbane. We couldn't resist the aromas from the breakfast area and indulged even had a glass of champagne with it. When it was time to leave just a couple of hours later, we had a few minutes walk to our gate, security check at the gate and we were on Silk Air before we knew it. due to bad weather our one hour 5 minutes took around one hour 25 minutes as we had to keep circling around due to low cloud formation, but the whole trip was quick safe and easy. Thank you Singapore Airline, you made paying out the money something to smile about! Returning we were on a new aircraft from Singapore to Brisbane and although smaller, it was a better way to sleep as the beds were straight out and an added bonus was instead of the normal 8 hours it was only 6 hours. All in all can't fault the airline Thanks a million see you again soon.","An airline I am happy to fly with, staff are excellent, food is good and so helpful","1" "2019-06-04T19:27:13-04:00","Desktop","5","review","I always enjoy this airline. This time, the flight attendents were fantastic. She seemed to enjoy her job very much and was easy to talk to. It was really fun to chat with her. The other one noticed that I had a ear trouble and cared me. I will fly with Singapore Airline next trip, too!!","relaxing flight","1" "2019-06-04T18:33:16-04:00","Desktop","4","review","My feedback was based on both the above-mentioned flight, and the previous flight SQ328 from Singapore to Munich. I flew on SQ328 on 19 May 19 and SQ317 on 3 Jun 19. 1. Professional Cabin Crew and Excellent Service. I would like to commend the cabin crew on both flights, although I was unable to recall any particular names. Especially on SQ317 from LHR to SIN, the cabin crew serving us during the flight when the lights were dimmed have provided excellent service. My wife and I were very grateful that the crew have been very attentive and expedient to our needs, including requests to fill up our water bottle and for cup noodles during the wee hours. 2. Audio on Entertainment System I was initially very pleased to get to use the new Krisworld systems installed on both flights (A350 for SQ328 and A380 for SQ317). The touchscreens are definitely a better interface than using manual controllers in older systems. I was also delighted that I could enter my Krisflyer number or email address to create a personal profile. However, the quality of the audio in the new Krisworld system in Economy class left much to be desired. On SQ328 when I first encountered the issue with the audio, I had thought it was only a one-off perhaps due to faulty earphones. However, my concerns were verified on SQ317 when I experienced the same problem with the audio even though I was on a different aircraft and using a different set of earphones. The bass volume in the audio feed was too loud relative to the treble volume. This was especially apparent when listening to music in flight, as it resulted in muffled, unclear, and even flat tones when playing lower pitch sounds. The higher pitch sounds were okay. What made it worse was that the bass and treble volumes could not be adjusted in the settings. There was only one volume bar to adjust. 3. Lack of Footrest I was rather taken aback that the new economy class seats on the A350 and A380 aircraft now had no footrest.","Excellent Service, but issues with new Entertainment System & new seats","1" "2019-06-04T17:20:01-04:00","Mobile","3","review","I have always been proud of my national carrier and would try and book an SQ flight for my holidays to experience their exceptional service. My friend and I were due to fly back from Tokyo to Singapore and an Airbus A380. I was excited for the flight as my experience with the A380 had been pleasant so far. Throughout the flight, I made a few observations that I felt were uncharacteristic of the SQ experience I knew: 1. The personal touch of the cabin crew was lacking. While the crew in charge of my section executed their responsibilities professionally, I felt that they could have been smiled a little more. The stewardesses requesting for the passangers to bring their seat upright for meal services or asking the passengers for their choice of meal, did so with a poker face in a tone that felt more like an order than a request. During the beverages service, I made a request for a cup of Apple juice. As the stewardess did not have it on hand, she told me that she would get back to me. I guess she was busy with other requests and she never got back to me after that. I understand that I am nitpicking and that the crew may be tired or on a tight schedule. However, as a supporter of SQ, I hope that they can maintain the level of standards passangers worldwide have grown accustomed to. A simple smile along with a “please” and “thank you” can go a long way in making a flight more pleasant. 2. The interior of the cabin looked dated. The first thing I noticed when I sat down was how the tray tables seemed a little yellow and old on the underside. The headrest also looked like it had not been cleaned in awhile. On the plus side, my companion thourghly enjoyed his lunch of cold Japanese noodles served with chicken. I sincerely hope this is a one-off experience that does not reflect the current level of service standards within Singapore Airlines.","Mediocre SQ service","1" "2019-06-04T16:35:35-04:00","Desktop","5","review","On arrival at Adelaide Airport, the check-in staff we helpful and as a business class traveler received priority express check-in at the airport. Once clearing the security checkpoint at Adelaide airport i was able to quickly approach the immigration area. There was a priority express immigration lane for business travelers and i was the first traveler through immigration and into the secure international departures. Once you clear immigration you have access to a duty-free shop. The Singapore airport lounge at Adelaide Airport is small but has everything you need. There are drinks and a small selection of food. Access to the lounge is via a set of escalators down to the lower level. At the bottom of the escalators turn left and the lounge is right in front of you. When it was time to board, i left the lounge and headed straight to the gate and again received priority boarding past all the other travelers waiting in line to board the plane. Once on board it was a very comfortable flight. The flight was aboard A350-900 (9v-shd) which only entered service at the end of January 2019 so was all of 4 months old. The air crew were all very hosptiable and the food and drink service was very good. This new plane had a large touch screen with a very good selection of movies and tv shows. This is connected to a touch screen remote so you can access your media selections while reclined. There was a single mains outlet for any power you may need (laptop) and 2 x USB charging ports too, which i found very helpful. There was also on-board wi-fi for business travelers which was great. There is a complimentary 30MB of data which lasted me about half of the 7 hour journey. There is the option to buy more data for a small fee, but i opted not to use this. The aircraft had approximately 40 business class seats in a 1-2-1 configuration and only about 50% of the seats were occupied. I purchased my return ticket on sale in March 2019 for approximately $3000 AUD. Baggage allowance permits 40kg checked bag and 2 x cabin bags of 7kg each. Check-in staff did way the cabin baggage at check-in, which i thought was a little surprising, but although one bag was over the 7kg, the other was not and they were happy for me to leave items as they were and just suggested i remove my lap-top from the heavier bag when boarding. On arrival in Singapore the disembarking process was excellent. Within 30 minutes of touch-down, we had taxied to the gate, disembarked, cleared customs, collected bags and checked into my airport hotel (Crowne Plaza). Such a quick and painless process. Highly recommend.","Singapore Airlines - Adelaide to Singapore (Changi) Business Class","1" "2019-06-04T16:10:52-04:00","Mobile","5","review","The best airline ever perfect service. Flying with them again in September. The food is great drinks lovely and the service perfect","Miss","2" "2019-06-04T15:36:43-04:00","Desktop","5","review","The best airline customer service I have ever experienced, the staff / crew was consistently on point, the quality of the drinks, dining, seats, cleanliness of the plane was far superior to other Airlines, in one phrase, Singapore Airline planes are completely inviting and overly comfortable. Although there were many crew members on board, Imran & Desmond exceeded the highest levels of customer service, the most outstanding person I dealt with, was Vartika in the business class, not only is she extremely professional, she was engaging, personable, and very very pleasant to deal with…. That’s why Singapore Airlines was voted #1 for 2019 on Forbes. Thank you, Vartika you made me feel very comfortable and was a great start to my vacation in South East Asia, Thank you Singapore Airlines for having a crew members like Vartika, Imran & Desmond. ","Singapore Airline planes are completely inviting and overly comfortable","1" "2019-06-04T14:08:58-04:00","Mobile","5","review","It’s hard to fault the service. Over the years of flying I now book SIA as much as possible. Comfort and the quality of flight and service is vital and more so on long haul flights Inflight entertainment is frequently renewed There is also good menu selection","Singapore airlines - progressive with great service","2" "2019-06-04T12:56:46-04:00","Desktop","5","review","Singapore Airlines continue to impress with new aircraft and departing/arriving on time. Inflight meals are fairly standard but the service is impeccable. Economy seats are comfortable enough but a bit cramped.","Economy seats","1" "2019-06-04T11:54:38-04:00","Desktop","5","review","Have flown a few times with this airline, never disappointed, from friendly efficient check in staff to the warm welcome onboard","Love this airline","1" "2019-06-04T09:38:03-04:00","Desktop","5","review","Always great experience flying with Singapore Airline, always good services, good take-off and landing.","Great flight","1" "2019-06-04T02:32:58-04:00","Mobile","5","review","Having flown overseas numerous times this airline continues to provide a class service and excellent meals. Cocktails were available which is a poiyof difference. Last flight was on the new A350 and it was one of the smoothest flight ever. Slept all the way. The butter chicken meal was very good with excellent spice and balanced flavours.","A class airline","1" "2019-06-03T23:29:51-04:00","Desktop","4","review","Was definitely not disappointed with our first experience in business class. So much room, so much storage space, great food and good service.","Great experience","1" "2019-06-03T23:07:48-04:00","Desktop","5","review","I watched so many youtube videos and read a lot about this airline. I already knew that this airline and their staff is master in their profession. Tremendous experience. Awesome service. This time I flew for a short trip but for sure next time I will choose them for my long trips as well. They are AWESOME AWESOME AWESOME…….. The staff were charming and never delayed in their services.","No words to explain how awesome they are.......","1" "2019-06-03T17:26:27-04:00","Desktop","5","review","Another good flight by the airline, food & cabin staff 4* even though room between seats when the person in front reclines is abit off putting when you get the screen in your face. Staff really good on flight back (SQ0235) they never stopped working","vietnam flight","1" "2019-06-03T04:45:08-04:00","Mobile","4","review","Flew from Singapore to bkk using Singapore airlines. This is always our airline of choice whenever we are traveling. From the ample leg space even in the economy class to the friendly services provided, we are very satisfied.","Another great flight by SQ","3" "2019-06-03T01:16:08-04:00","Desktop","5","review","What a great long haul flight experience with fantastic service. Pleasant check-in service and flawless transfer. One of the best airlines in the world. The staff are so nice and helpful. Comfy seats, great onboard food and entertainment to make the long journey enjoyable. Cannot wait to fly again.","Amazing experience","1" "2019-06-02T21:36:01-04:00","Desktop","5","review","First time deciding to fly via SQ's Premium Economy Seats and I was not disappointed. The seats were comfy, and together with the noise-cancelling headphones, I managed to sleep for a few hours. I had enough space for my knick-knacks with the extra storage niches around the seat. I pre-ordered Book The Cook, and the food was delicious. Even that means, I was served for my food before the rest, but I didn't feel the short delay for my drinks was beyond an acceptable time frame. The champagne offered was also much appreciated, although I didn't enjoy the red wine served as much as I used to in previous SQ flights. Service was good, but most of the time, the crew just seemed busy and focused. I wish the curtains could be drawn between Economy and Premium Economy for just a tad more privacy. If I can afford it, I will definitely book for Premium Economy for long flights.","Good Service, Comfortable Premium Economy Seats","2" "2019-06-02T21:08:33-04:00","Desktop","4","review","Very good airline to travel to Singapore we actually arrived ahead of schedule by 1/2 hour. Our biggest problem in the A380 in Economy in row 45-55 approx. travelling at midnight, the air conditioning was too cold and I had two blankets around me to keep warm. One passenger in our row being moved up front for the flight. Friends in Premium Economy upstairs said their air conditioning was fine but did note that the air from economy rising up the rear stairwell was cold. Take note that we were travelling under a travel group booking.","Melbourne - Changi","2" "2019-06-02T19:51:22-04:00","Desktop","5","review","It's my first ever flight and I was so very grateful that it is INTERNATIONAL FLIGHT and I am going to a very famous country which is SINGAPORE. I always watched videos in YouTube what to do when you entered ""airport"" and what to do when you ride in a ""plane"". But I think you don't need to watch anything because every airlines have their own video to teach all of us what to do when riding in a plane and all we need for our safety. SQ will give you so much satisfaction when it comes to your flight. They will help you throughout the flight, they will give you what you need and also they are so very approachable so you will not get shy when you talk to them. My first check-in and for the baggage I don't know what to do but they assist me. I feel so comfortable in my seat even though I am not sitting beside window. And also the food in the plane is good. If you're traveling and you will go to Singapore, you must choose SINGAPORE AIRLINES. If you are first timer like me you must choose it more because you will love your first flight when you choose SQ for sure. Maybe soon I will travel more but SINGAPORE AIRLINES is the best so far!!","My first ever flight is INTERNATIONAL flight!!","1" "2019-06-02T18:37:53-04:00","Desktop","5","review","So the hypes about SQ are real! It is that good! Having been a loyal customer of CX, another great airline in the world, I am hard to be impressed but I was! In this short economy flight, I was provided with a great meal with real cutlery, wonderful IFE system, both smooth and extensive. Cabin Crews were even handing out hot towels for passengers in our class and amenities were well stocked in bathrooms as well. So rare now!","truly one of the best!","2" "2019-06-02T18:18:09-04:00","Desktop","5","review","Was surprised for a short leg ,SQ is using A350..., didn't really check the plane category when I booked. Flight attendants were simply efficient , less mention is need on the A350 on its immaculate features, despite that its well maintained on cleanliness and comfort.","Efficient & Focused Crew = Good Service","3" "2019-06-02T17:51:43-04:00","Mobile","3","review","I was looking forward to that flight, being the the A350 replacing the old plane i experienced a few years back. The seat was quite comfortable although no mattress cover, and when you try to sleep you will find it it's very narrow My shoulders were squashed on both sides. This plane would have been fine if you don't want to sleep and the journey no more than 5 to 6 hours. I was looking forward to the meal, taking advantage of the book the chef option. I ordered the beef. Ot was inedible. Tough sinuous. So i cancelled the book the chef options for my return. The wine and drink list is pretty good. ","Nice new A350, regional seat, terrible food ","2" "2019-06-02T15:23:46-04:00","Desktop","5","review","Excellent service and journey on my long flight back from Barcelona to my home in Singapore helped by the amazing crew and staff of SQ. My stewardess Napasha (known as Natasha) was particularly great at servicing my every need with a smile and energy and ensured my journey was enjoyable and that I had everything that I could need. Great service with a smile.","amazing service - lovely way to travel","1" "2019-06-02T10:23:42-04:00","Desktop","4","review","We have travelled a number of times from Sydney to the UK and on this occasion we used Singapore airways for the last leg of the journey from Singapore to Manchester and we were very pleased with the experience. We paid for extra leg room, which was well worth it and actually more comfortable than premium economy. The staff were friendly, polite and really helpful. The seating was reasonably comfortable and there was a good choice of entertainment. The food wasn’t great and as I don’t eat chicken or fish, there was little option, however, this was only a minor issue as I have same problem on most flights. The staff were constantly cleaning the restrooms and keeping all areas clean. Overall it was a pleasant experience.","Well looked after","2" "2019-06-02T09:32:47-04:00","Desktop","1","review","Don't get fooled by Singapore Air cheap prices. They started charging anywhere between $23 to $115 per seat to get seats together for family (otherwise they are giving individual leftover seats) and usual wait time at Singapore airport is anywhere between 8 hours to 24 hours. They started charging for few extra pounds in luggage and for many other onboard services. There are many other airlines with few extra dollars (Emirates, Etihad, etc) with exceptional service and no cost for services and wait times.","SingaporeAir became worst nightmare for budget travelers","3" "2019-06-02T07:22:58-04:00","Desktop","5","review","This was a flight from heaven. As soon as we stepped onboard we were greeted by friendly, elegant flight attendants. Even though we were in economy we were given a heated cloth and a menu to chose our meal. The best part though was the fact that the plane had 3, 3 and 3 seating which gave us more leg room than the usual 3, 4 and 3 seating. The flight attendants were always around giving us food or drink. Overall, it felt a little like a taste of the old days when fliers were pampered! If we ever have the opportunity to fly with this airline again we will certainly jump at it.","Comfortable","2" "2019-06-02T06:56:25-04:00","Mobile","1","review","I booked tickets for my husband and I in September. I researched seats and chose carefully via the travel agent. The day before the flight I was unable to complete my husband's online check in a few hours after receiving the check in email and less than an hour after completing my online check in successfully. I tried to find a way to contact and got through to Joseph. He said he had completed the check in for me and that the seats were as per my original booking. We arrived at the airport to find what Joseph had told me was not true. The lady at the check in desk had a 'don't give as damn' attitude and shouldn't be in customer service. The next lady did her best to be helpful. My husband and I didn't get to sit near each other. Several emails to customer service have not helped at all so far. Every contact makes me more and more angry. Our return flight is more than 3 weeks away - you'd think a customer service attitude would have this fixed quickly. Our onboard experience in regard to the attendants, food and comfort was excellent. The ground staff are really letting the standards down. ","Terrible customer service by ground staff overshadows an excellent onboard experience","1" "2019-06-02T04:28:07-04:00","Mobile","5","review","Sq has never fall short of my expectations where service is concerned. Today i was delighted to be met by standards exceeding my expectation. I was on seat 60A and my experience was nothing less than warm and genuine care. Food was never a great scorer for SIA when flying into Singapore and its generally less than average compared to flights out of Singapore. This was a family holiday for my mum(senior in age), sis and myself Unfortunately, the dish i preferred was taken and no longer available. I chose to skip lunch but the stewardess won't have it. She took the trouble to load a tray with bread and other stuff to keep me filled. On the next meal, she made the effort to allow me to choose the meal I wanted 1st before others. I was touched. This stewardess cared and remembered my experience and was kind in ensuring i was taken care of. Thank you SQ. To me you are the best. Just work on ensuring consistent standards for food taste and flavours. You sure are a great way to fly ","Sq317","2" "2019-06-01T17:43:44-04:00","Desktop","4","review","We started our flight late on the ground in the Maldives meaning that our 50 minute window to board our next flight at Changi was reduced to 30minutes. After advising the flight attendant (Silk Air) of this during flight we were moved to the front of Economy which fortunately had a couple of spare seats so that we could exit speedily and then she notified our next flight/ground staff. There was staff waiting for us and four others and we were put on a buggy and whisked through to another terminal with the staff member all the way. Our baggage also made it. It was efficient and very much appreciated. We also flew to Mali a week earlier with the same airline but it must have been a more modern/bigger plane, as there was more legroom and better amenities on the back of the seat, on the Brisbane to Singapore leg. A much better experience. The second leg to Mali was with Silkair - a smaller plane three seats each side of the centre aisle. Service was very good but no TV unless you had an app downloaded on your iPad.","A tight changeover but great service","2" "2019-06-01T17:23:00-04:00","Mobile","5","review","The slightly more expense to fly Premium Economy rather than Economy is well worth it. If you are only 2 travelling together, then the 2 only seats on either side of plane are perfect. In the middle is a 4 seat configuration. A much smaller secluded seating area with seats more like recliners. Large Entertainment screens, wider seats with more leg room. The best is the Noise cancelling headphones (not the earbud type you get in Economy). Even left it on when having a snooze as it amazingly cuts out all other noise. Needed to take them off when speaking with flying companion as couldn't hear a word spoken. Also have the choice of selecting your own meals by booking on line before flight (Book the Cook). A lot less expensive than upgrading to Business. If you choose to risk it and book Economy, you may receive an email a week before the 1st SIA flight, inviting you to make an upgrade bid. You won't know if your successful until 48hrs before flight. Did that the 1st time (2017) and were succesful. 2019 trip didn't want to risk it so paid for Premium Economy up front. Wasn't much more than our first bid of $480 extra per long flight.","Economy never again!","1" "2019-06-01T15:06:12-04:00","Desktop","5","review","I had just traveled to Adelaide last month with my colleagues and Singapore Airlines was the airlines that we chose for this trip. The staff were so helpful when we encountered some problems due to our visa and we did not make it to depart on the actual date and time of departure. They gave us the best option in order for us to depart the following day. Our travel through this airline started from Jakarta-Singapore-Adelaide and Adelaide-Singapore-Manado and it was a superb experience. This is my first time to fly with Singapore Airlines although I had experienced in flying with other airlines. The food was mouthwatering and there were a lot of choices for entertainment while onboard. FAs were all accommodating. To sum it up, it was a remarkable experience and I will definitely fly with Singapore Airlines again.","Wonderful Experience","1" "2019-06-01T12:15:03-04:00","Desktop","5","review","Our trip to London required a stop in Changi Airport which is a destination in itself. We had three A-300 flights and one 777 they were all good with plenty of staff and options for meals too.","Sydney Heathrow Return","2" "2019-06-01T10:25:20-04:00","Desktop","1","review","4 BIG FAILURES IN ONE FLIGHT...writing here because i wrote to all their Emails i did not get any response. 1) SQ503 FLIGHT DELAY : 11:50 FLIGHT TOOK OFF AFTER 1 30AM NIGHT FROM BANGALORE. - HAD TO FIND WAYS TO REST, in bangalore Traffic we start 6:30pm from home, to reach airport at 8:30pm for a 11:50 flight, and imagine it taking off at 1:30am 2) ALMOST MISSED SQ 910 MY CONNECTING FLIGHT TO MANILA a. I land at 830am for a connecting flight at 8 20am b. There is a chart for almost ready flights, it doesn’t show up manila c. No help in terminal and Gate, or to inform E11 terminal 2, to intimate. 2) FOOD NOT AS BLOCKED : a. I have CONFORMATION for ""INDIAN VEG MEAL"" on ticket b. I GET correct food type from Manila to India, c. THIS MISERABLE TRIP ABOVE, Boarding pass team says they don’t have any intimation. was sleepless and now had to survive on bread and juice. 3) TERRIBLE FAILURE 3 - BAG NOT ARRIVE : a. I arrive at manila to know my BAG IS MISSING at 1 pm, b. Baggage team inform wait another 3 hrs to it to come in 3 / 4pm flight c. Give me option deliver home by 7pm, it arrived at 10 30pm 4) CONTACT NUMBER WRONG : a. The contact number in “RECEIPT 639175537531 by MANILA BAGGAGE DEPT GIVEN on SLIP was INCORRECT when i attempted followup call.","360 degree view of Singapore Airline","1" "2019-06-01T06:54:47-04:00","Desktop","5","review","Always the best, most clean, comfortable and friendly airline. have never had a complaint about SQ and doubt I ever will. staff don't discriminate you for your skin colour like some other airline staff do and the food is always fresh and tasty. You know that your luggage wont get lost nor will your flight get delayed. and your trip is headache free with SQ","Best airline ever","1" "2019-06-01T04:07:58-04:00","Desktop","4","review","If I have a problem with Singapore Airlines its that it has made it harder to retain your Gold Membership by reducing the points I travel by fifty percent. I was close to retaining my membership so I e-mailed Krisflyer but they never returned me message, so bad luck, what a shame.","Simply the best.","2" "2019-06-01T01:41:29-04:00","Desktop","3","review","Food was okay, but the space is ridiculous. We were crammed in like sardines with not much room to move. By the end of the flights to and from Singapore the toilets were gross. They need to clean them regularly during the flight. A means to an end to get to where we were going, but nothing to write home about.","Cramped conditions","2" "2019-06-01T00:29:15-04:00","Desktop","4","review","really nice no complains everything was orderly the crew did a great job the food was nice no problems at all.i had a guitar which they helped me gate check and transport safely","nice experience","1" "2019-05-31T20:20:44-04:00","Desktop","5","review","we Paid for Premium, but as Singapore do not fly into Brisbane with Premium Seats, think that is the reason we where upgraded to Business,,,, loved it,, finally got some sleep","Premium to Business","1" "2019-05-31T20:14:45-04:00","Desktop","4","review","good service, good food,, paid for Exit seats with more leg room, close to the toilets but still worth the money","Economy","1" "2019-05-31T17:51:04-04:00","Desktop","2","review","this was the second leg we came from Amsterdam and had to change flights in Singapore due to late arrival they changed the Singapore to Sydney flight this was the worst flight ever paid for premium economy but might well have been in standard economy the seats were small the cabin was noisy could not sleep the food was the worst quality we have ever had could not eat it. they changed our seating my wife had to sit in one of the middle isles and I had to sit in a window isle 2 rows away flown Singapore airlines many times before but this was terrible you expect better in premium class would we fly them again maybe????","worst flight ever","0" "2019-05-31T14:35:47-04:00","Desktop","4","review","We were quite excited for our flight home with Singapore Airlines but it didn't quite live up to our expectations. The plane we boarded felt like it needed a bit of an overhaul. The seat when turned down to a bed was fraying in different areas. We felt that we were imposing on a few occasions when placing different requests. Our flight out from Sydney was with Emirates to Dubai and we couldn't fault it so we were quite excited to fly with Singapore Airlines being of the understanding that it was highly rated. There didn't seem to be a comparison. Maybe we were spoilt","Not so swish","1" "2019-05-31T11:49:09-04:00","Desktop","5","review","Flew premium economy. Great seats, great in flight entertainment......lots of film & TV choices, good food (you can choose in advance). Cabin crew were excellent - very professional, friendly & present, providing regular water & juice & responding efficiently to any requests.","Excellent service.....","0" "2019-05-31T11:26:26-04:00","Mobile","5","review","Flying back from Australia on 26th May, we changed flights to London at Singapore airport, beautiful airport by the way, we took a 9am flight with Singapore airlines. It was a long flight (13 hrs), the inflight service was excellent, 3 meals served, the attendants were continually passing through the cabins throughout the flight checking to make sure passengers needed drinks etc or anything else. Entertainment was first class. I shall use this airline next time I’m going to that part of the world 👍","Flight","2" "2019-05-31T02:29:53-04:00","Desktop","3","review","Separated with my pregnant wife after online check-ins and just realized after we are on-board. Requested to change a seat with the air crew but no respond. Technically the A380 is not so fantastic. The seat itself is not clean and looks very old.","Average and unhappy flight started off from Singapore","2" "2019-05-31T02:22:17-04:00","Desktop","5","review","First time flying with Singapore Airlines. The service onboard even though I was in economy was just first class. The crew looked amazing all through the flight. Again even though I was in economy the seating was excellent, it even has a little foot rest you can flick down with your foot. The entertainment system onboard was very good. The food was excellent, it must have been as my daughter never eats aircraft food but she enjoyed the meals on board. The crew onboard the aircraft provided an excellent service, nothing was ever too much trouble for them.","First time flight with Singapore Airlines, Just amazing crew","2" "2019-05-31T01:10:25-04:00","Desktop","4","review","Flight took off at 2330 hours and as passengers in the packed plane settled for some sleep about 2 hours later, the pilot announced that the plane was heading back to Singapore because of technical issue. Eager queries were made to the cabin crew about connecting flights, reason for turning back, and delay in appointments. Only after sometime was it revealed that the flight team has found the oxygen mask not in operation mode, and after deliberation it was decided that the best option was to fly back to Singapore, where the airline will try to get another plane to replace this. Only when we reached Singapore we were informed that a replacement was arranged to fly us to Spain a few hours later. The SIN to BCN trip is about 12 hours, add in another 9 hours, it was 21 hours flight! Our holiday was almost ruined. It was salvaged by a planned easy first day in Barcelona.","the long long flight","2" "2019-05-31T00:11:10-04:00","Desktop","3","review","1. while booking on line outbound flight seat selection without any charge on both sectors Bom-Singapore-Manila but on return sectors seat selection is on payment for all seats including middle seats. why this ? why not charge on both outbound and inbound or make it free both ways. 2. If one orders special meal then it is served first and the drinks trolley comes after one is done with the meals. One needs cold drink/wine before or along with the meal.","Airline does not stand out against competing Airlines as it used to earlier","2" "2019-05-30T20:46:09-04:00","Mobile","5","review","Definitely will get the same airline on my next visit to Singapore very good airline and service. Keep up the good work singapore airline.","Very good service","1" "2019-05-30T17:43:40-04:00","Mobile","5","review","Singapore airline is always my best choice to fly to Singapore. The flight may be pricey from time to time, but it is still worth the price if we know how to pick the time. Their services and in flight entertainment are among the best. Check in is also convenient. In flight food and drink are fine. Being a frequent flyer member does help you to have the seat you prefer.","Singapore trip","1" "2019-05-30T17:35:08-04:00","Mobile","5","review","It was an excellent experience to fly with Singapore Airlines. In flight service offered by the cabin crew team was very good.The food and beverages were good.","Excellent experience","1" "2019-05-30T15:53:20-04:00","Desktop","4","review","That was the feeling I had when I was in this flight. Check-in was a smooth operation. Very helpful, pleasant with a good and positive attitude ground crew. Flight attendants are equally impressive. It was a nice change from all the other airlines that we have experienced. Food was nice too which included Haagen Dazs ice-cream which was such a treat. So kudos for Singapore Airlines ! You guys top it off real nice and set the benchmark really high for the other airlines to beat.","As light as a feather","0" "2019-05-30T15:04:32-04:00","Desktop","5","review","I travel a lot with different airlines but Singapore Airlines always stands out. Spacious seats, very friendly and helpfull staff and flights are on time. Service on board is quick and efficient. Kids got their meal earlier than the adult which was very smart.","The best airline","0" "2019-05-30T08:29:28-04:00","Desktop","5","review","kind n helpful crew members, kids friendly airline, with good vegetarian meal, nothing to worry about the food...good provision of clean pillows n blankets, good collection of movies, games n music as fun timepass, headphones for adults n separate headphones for kids...the long journey of good 7-8 hours went very smoothly...","One of the best airlines to fly with..","0" "2019-05-30T03:42:51-04:00","Desktop","5","review","Really nice experience on this airline. Not a budget outfit but definitely value for money. Great food, great service, very efficient and very comfortable. Will fly with these guys again.","On time and super efficient airline","1" "2019-05-30T00:32:11-04:00","Desktop","5","review","For a long haul flight this went very well. Travelling with 2 others the hostess was aware of empty seats 2 rows behind us . Our friends moved into these so we had 3 seats between the 2 of us....loved the extra room. This allowed us to stretch out a little which was greatly appreciated. Service was slick yet professional, enough of first choice of foods we asked for, hostesses most courteous. .","Singapore to Christchurch","0" "2019-05-29T23:34:34-04:00","Mobile","5","review","Just made the trip from Adelaide to Shanghai via Singapore. What a breathe of fresh air after some long hauls with other carriers including our national carrier! The food left the others way behind. A chicken and mushroom pie for a morning snack followed by a glass of wine then lunch of atlantic salmon and potato salad as an entree followed by steamed fish and risotto, topped of by MaggieBeers salted caramel icecream. Beat that Qantas!","What’s not to like with Singapore Airlines: nota damned thing!","0" "2019-05-29T23:34:22-04:00","Desktop","5","review","As usual Singapore Airlines service was flawless, from check-in to baggage claim. We had great seats in the exit row. My least favourite thing was the food. It could definitely be better.","Going on holiday","2" "2019-05-29T14:03:07-04:00","Desktop","5","review","Good leg room and great flight crew- food and drinks service was timely and being a day flight no annoying sleep disruption.","Great flight","0" "2019-05-29T13:51:57-04:00","Desktop","4","review","My seat was comfortable and I had an okay sleep. The inflight monitor display, however, was very fuzzy and grainy compared to premium economy. Since I was needing sleep it wasn’t an issue but if I’d been on a longer flight I might have been annoyed. Staff were excellent.","Seats are comfy. Screens are old","0" "2019-05-29T13:47:54-04:00","Desktop","4","review","I’ve flown premium economy with SQ before. However this time it felt like there was something lacking. The breakfast was an awful pastry. The seats didn’t feel as roomy as before. And I find it frustrating that despite the premium pricing you have to queue for the toilets in economy while everyone brushes their teeth and executes their inflight beauty regime. The best thing was the inflight entertainment which was actually better than the business class seats I had from Singapore to Shanghai in terms of display.","Reasonably good","0" "2019-05-29T11:18:28-04:00","Desktop","5","review","For a long haul flight, this was quite good. On the first leg from Brisbane to Singapore, the legroom wasn’t great, but the entertainment system was. This was a newer plane (I think) than the next leg which was from Singapore to Manchester. This leg had more legroom but the entertainment system wasn’t so good. The food was better than expected on both kegs. We had a stop over in Singapore for 11 hours and we booked a room in the Airport Transit Hotel....best move we made!","Good experience","0" "2019-05-29T10:41:59-04:00","Desktop","4","review","Had an enjoyable flight Sydney/Singapore/Sydney recently with Singapore Airlines with 2 standout areas which I would like to mention. First off, on my outward journey I was checked in for both my forward and return journey at the check in desk in Sydney. I was returning 2 days later but it was great that I was given a return boarding pass (without even asking). The ladies at the duty free desk even commented that it was only Singapore Airlines that did this (saves time on the return trip). On my flight the video screen on the seat back in front of me didn't work, as well as the others in my row (3 of us). The flight attendants tried everything to make it work to no avail. However they offered all 3 of us a $75 in flight voucher to make up for the inconvenience. They didn't need to do this and the thought was appreciated. In flight service was wonderful and the staff were very friendly and always smiling.","Economical and comfortable flight to Singapore","1" "2019-05-29T10:28:49-04:00","Mobile","5","review","Once again, made use of the Singapore Airlines and must admit that we experienced excellent service with the most friendly staff assisting us from our departure till we landed in Cape Town South Africa. Service on the airline was outstanding and will certainly recommend them to future travellers.","Excellent Service","2" "2019-05-29T10:12:22-04:00","Desktop","4","review","Seat had spacious leg room and tv screen large. Had wanted to book a seat with extra leg room but all were sold out despite my early booking. Flight took off about 45 minutes late through no fault of the airline as they awaited their turn to take off. The air hostess serving our aisle appeared inexperienced. We requested for some drinks on 2 occasions to which she replied she will serve shortly. However she forgot and for both times and we had to remind her again after waiting patiently for a long while. She had completely forgotten. Meals were alright.","Great direct flight Singapore to Munich","0" "2019-05-29T09:41:59-04:00","Desktop","3","review","The SQ Lounge in HK have excellent laksa and wine was decent too. The return leg had poor noodles on board but seating very good ( A380 )...","LOUNGE VERY GOOD BUT F&B ON BOARD DISAPPOINTING","0" "2019-05-29T04:29:38-04:00","Desktop","3","review","We spent £350 to ‘upgrade’ from Malaysian Airlines to Singapore Airlines on our trip to Bali via Singapore, on the advice of our travel agent, to get better service and flights, via Singapore rather than K. Lumpur. The first flight from Heathrow was fine, on 777, with good service and food. Singapore to Bali was full flight, with poor service. On return, the flight to Singapore was barely adequate, and the flight from Singapore to Heathrow was the worst I have ever been on, with unedible food, virtually no service and dirty toilets, on an Airbus 380. I had a leg injury and the flight was very uncomfortable, and yet even after requesting a seat with legroom, or aisle, this was not forthcoming. When on the flight there were passengers spread out over the full middle row, even though we were told it was a full flight. I think that I wasted my money on this upgrade and would not recommend Singapore Airlines. I cannot comment on Malaysian Airlines but would try them next time we fly.","Not great","0" "2019-05-29T03:46:34-04:00","Mobile","1","review","SQ are quick to claim they have some of the best service in the world-clearly message to Brisbane SQ staff did not get through. Hand carry policy enforced sporadically, so if you are unlucky one to get checked for 8kg you get a plastic bag or check in. Their attitude can be best described as cold and unhelpful. And to make matters worse seem to enjoy a joke at passengers expense. Fly Qantas!","Poor Attitude/Service","4" "2019-05-28T22:11:04-04:00","Desktop","5","review","Very big seats and very good bread. the only difficult thing is that when you want to sleep you need the help of the staff to modify the seat in a bed.","difficult to transform the seat in a bed","0" "2019-05-28T21:03:43-04:00","Desktop","4","review","Check-In: Not applicable a connecting flight Boarding - Organised, zone-wise boarding and fast Departure - On-Time InFlight Entertainment - Good range of movies to select from InFlight Meals - Okay tasting and portions were right Singapore Ground Handling - Not applicable as I had an onward connection","Enjoyable long haul","0" "2019-05-28T20:57:31-04:00","Desktop","1","review","On our return leg on SQ 891 on 28th May from Hong Kong to Singapore, 2 of our 3 seats on that flight was a total disaster as the entertainment system had to be reset more than 6 times and yet there were no solution but to move us to another seating locale. Our original seats were seat 51 K, 51J and 51 H. Out of the 3 TV systems, both my husband's and mine kept switching off and would not turn back on. Even having numerous resetting of the entertainment system, the TV still turns off whilst I was watching the movie. Even after we were moved to another seat, the new assigned seat for me was another nightmare as it kept skipping channels on its own and I had to re-programme the channel and rewind to where I was last watching the movie. I could NEVER finish watching a movie at all on my 3.5 hour flight back to Singapore. I started watching ""The con is on"" and "" dumplin' "" but the entertainment system either shuts down on its own or it skips to a totally different channel. My flight yesterday was a living hell! I have decided to book SQ because I was assured of its quality but this is totally unacceptable! I landed into Changi Airport yesterday frustrated and angry. I should have booked Delta, Air France or Cathay instead. One of the sinks in the toilet was clogged up with water spilling onto the toilet floor. Just so disappointing! To be honest, the crew especially Carl was trying their best to help but it is not about the service, it is the plane! A Singapore Airlines flight which I hate to fly again!","Good Service from the Crew but Awful Entertainment System on Singapore Airlines, Flight SQ 891","4" "2019-05-28T18:27:14-04:00","Mobile","3","review","I recently flew Singapore Airlines from Houston to Manchester England then on to Aberdeen Scotland and took advantage of the low fare. It was hundreds less than British and American Airlines. The flight was 3/4 full so was able to sit alone. Seats are comfortable and planes are clean. Food is ok if you enjoy Asian cuisine. This flight goes to Singapore so if you don’t like Asian cuisine, then bring your own food. The staff is not as friendly as other cross Atlantic airlines. I could be wrong but it is as if they don’t appreciate UK travelers. Manchester airport is over crowded during holiday season so give yourself enough time between your flights. If your UK flight is with FlyBe be forewarned if you have carryon luggage. They changed their policy so it is comical how they charge extra for those bags that typically can be carryons on other airlines. If prices increase, then I will not fly Singapore to UK!","Still worth the trip!","0" "2019-05-28T16:57:29-04:00","Mobile","5","review","Had another very pleasant flight with Singapore Airlines. Service and efficiency is what SIA is known for, and they have delivered. Everything went well. Flight was on time. Check in and boarding was smooth and well organised. Baggage collected smoothly and in good time. Both Sydney and Singapore lounges were excellent: clean, sufficiently spacious, and most importantly, the food was good! The food was better in the Singapore lounge, mainly due to my liking of Asian foods, and they are definitely better in Singapore. In flight service was excellent, flight attendants provided prompt and professional service, and went out of their way to help. Seating was spacious and comfortable. Entertainment service worked well. Toilets were clean. In flight food was good in the SIN to SYD flight. Good selection of local and Western cuisine. I chose the Asian meal and it was very tasty. Wasn’t as impressed with the food departing Sydney, though it was ok. ","Always reliable for great service and quality ammenities ","1" "2019-05-28T16:25:28-04:00","Desktop","5","review","This was a scoot flight operated by Singapore airlines everything about it was excellent a really good experience, especially as our return flight was on a scoot flight proper and was terrible. would definatlly fly Singapore airlines again.","this is how you run an flight","1" "2019-05-28T13:46:02-04:00","Desktop","4","review","Plane clean; service by flight attendants good; quality of airline food better than average; good variety of in-flight entertainment; departure and arrival on time. No complaints","Quality Airline","1" "2019-05-28T07:26:03-04:00","Mobile","3","review","I am United 1K, Emirates Gold, and Star Alliance Gold...a well seasoned traveller. This was my first time flying on Singapore Airlines and I’m disappointed. For years people have been telling me that SQ is one of the best airlines in the world, so I was quite looking forward to the experience. Overall, nothing went wrong on this flight at all. However it did not meet my expectations given all the good feedback my colleagues have given me, and I feel they failed a star alliance member who they are expected to provide a better quality service to. The flight was on time. Plane and seats were clean. Entertainment system worked fine, however it had a poor variety of movies for such a long haul flight. There was literally nothing I wanted to watch, which left me wondering how I’m going to pass a 13 hour daytime flight. Both me and my wife were sat next to each other and had vegetarian meals. I noticed they serve all the people with special meals first, and then the rest. I just found it a bit odd that there was over a 5 min gap between meals coming out for my wife and then me. Not really a big deal, but just something I noticed, and something a service industry normally pays attention to. The food was okay. Not as flavourful as I was expecting for an Asian airline. But they did give stainless steel cutlery instead of plastic...pretty good for economy. My biggest disappointment is around the lack of service for a star alliance member. First, there is a 5-6 month ongoing dispute with United. Apparently Singapore airlines are blocking United from having seat availability on their flights...I.e. I could have used my United points to book this entire trip for free, but whatever is going on prevented me from doing that, and I had to pay like anyone else. The check-in agent did his best to give us better seats in the absence of offering any upgrade. Very nice which he didn’t have to do. Gold gets you fast track security, and for others on your booking. Well, not with SQ. I got fast track, but my wife had to go through regular security. Not a problem this time as there were no queues. But what is the point of only some of the travellers getting fast track when you’re all travelling together? By contrast, United give everyone on the booking fast track. We went to the Singapore lounge at Heathrow, and promptly left. It was small, dingy and has poor vegetarian food choices. We went to the united lounge next door instead which is significantly better. Although we had the same tickets, I was in boarding group 3, and my wife in group 6. Again, we’re travelling together and sitting next to each other. Why split us up? Whichever boarding group you give us, it should be the same. I also noticed that they give a lot of priority to their own Kris flyer programme and not much to star alliance gold (which they’re supposed to). So no priority boarding. I’m 6ft3 and I was worried about leg room in economy. I was pleasantly surprised. I had about 2-3 inches between my knees and the seat back. Enough for me not to get cramp and wiggle about a bit on such a long flight. I know for most travellers, you won’t care about most of my comments. But for frequent flyers, the perks of status, make flying so much, a little bit more comfortable. And what I feel is that Singapore airlines treat star alliance gold customers very badly. By contrast, on United and emirates, regardless of the class of travel, the cabin director comes over to me soon after boarding to thank me for my loyalty, and mention if there’s anything I need, just to ask for them...blah blah. Not that I need any of this, but just another example of how other airlines treat their customers better. My wife, who is not a frequent flyer, also said she preferred flying economy on emirates or United vs on Singapore. She seperately said the same thing about the entertainment system. As I mentioned at the start. Nothing important went wrong on this flight. They just failed to offer the perks expected for those who have frequent flyer status on their partner airlines. I wouldn’t go out of my way to fly with SQ again. Overall the whole experience wasn’t as awesome as I was expecting. ","Disappointed...but no real problems","2" "2019-05-28T02:47:15-04:00","Desktop","5","review","Flew in Business class from SIN to EWR. No complaints about the flight itself. Entertainment system was loaded with shows as expected. The main gripe is with the seat. For an 18-hour flight the seat was uncomfortable for a person of my height (I'm not tall) with a slanted footrest. Lighting in the cabin were adjusted to allow for better sleep.","A350-900ULR Business Class","1" "2019-05-28T02:00:43-04:00","Mobile","5","review","I would like to give a feedback of my SQ983 flight, 25 May 19, Business Class, BKK-SIN. I flew with my dad and mom. Thought it was a short haul flight, I really enjoyed the facility provided in the lounge and aircraft. I would like to especially thanks the Business Class crews, IFS DOREEN AW IFS SEAN LSS MAIRA FS ZACK PEEH FSS LAI The service they provided was excellent. They really care about the comfort of passengers. Although my mom and my dad cannot speak English, the crews try their best to make this flight as smooth as possible. I really really appreciate the service.","Excellent service","2" "2019-05-27T20:26:15-04:00","Desktop","3","review","Plane wasnt as nice as i expected. Leg room was a joke. staff nice but didnt see any diffrence than flying any other airline.","Was ok","3" "2019-05-27T17:58:47-04:00","Desktop","5","review","Long flight, with A380. was a very nice one even the cabin VOD was a first version in A380 but movies choices was good and many options. Food as always was great. Cabin crew was just friendly and helpful. Nice experience. Ticket was expensive but you get what you paid......","Nice Flights!!! Wanna fly them again!","2" "2019-05-27T12:04:40-04:00","Mobile","2","review","Recently flew on Singapore airlines long haul flight. Was a bit disappointed as was expecting more. The flight was on time which was a positive but the seat was uncomfortable and the food virtually inedible. Felt let down by the food quality. Had flown Air NZ to my destination and their food was great in comparison.","Singapore airlines flight","2" "2019-05-27T09:32:42-04:00","Desktop","5","review","Cabin crew gave excellent service, meals very good, no plastic cutlery (stainless steel). We were looked after very well including concern and assistance owing to a disability.","Excellent Flight","1" "2019-05-27T08:54:18-04:00","Mobile","4","review","We flew for 10.5 hours and it was comfortable and convenient. Excellent service but the food left a lot to be desired. No other issues though and would definitely fly again. Flight was on time and orderly.","Excellent service","1" "2019-05-26T23:30:57-04:00","Desktop","5","review","We had a great flight and the staff and service was first class Everything we asked for was there My partner did not like the main course for dinner so was offered Somethong that was not on the menu","Great service","1" "2019-05-26T21:46:31-04:00","Mobile","3","review","To me the benchmark for business class is Air NZ, and Singapore Airlines has a long way to go to match the service experience they offer. The seat is large, but the lie flat bed is awkward and not as comfortable. Crew onboard were not that friendly and it did not feel like a premium experience.","Not as good as Air New Zealand ","1" "2019-05-26T21:38:08-04:00","Desktop","5","review","High Five to Singapore Airlines - Your overall Service was outstanding from the time we boarded in Wellington to the arrival into Singapore","A Professional Service in the Sky","1" "2019-05-26T21:23:04-04:00","Mobile","5","review","The best airline. . . The food is tasty except the sachet of milk is too small 😁 , good service, entertainment update and all cabin crew friendly, kind and helpfully. . Thank you for accompanying my trip. . See you in next trip ","Flying comfort","2" "2019-05-26T21:15:35-04:00","Mobile","5","review","All 5 star reviews for this flight from the food to service in economy class. Extra legroom check, top notch service check, easy check in & great flight all the way to Bali.. will definitely fly with Singapore again!!","First time on Singapore airlines lives up to its 5star reviews!!","0" "2019-05-26T20:10:57-04:00","Desktop","5","review","Singapore Airlines would be one of the best airline that we have flown with. The cabin crew were very polite and very friendly. The aircraft was clean and enough room for us. Unlike other airlines, Singapore Airlines leave the exit seats for the tall people and offer them the seat at now additional charge. The food onboard was also excellent. Singapore Airlines have always been one of my first choice airlines.","Excellent Airline","0" "2019-05-26T20:03:07-04:00","Desktop","3","review","In my previous review of the A350 flight to Christchurch, I pointed out that their business class seats were most uncomfortable for stretching out or sleeping, as one could not stretch out straight or lie straight; \but at an acute angle. I expected more from the A380 and was disappointed ; once again you could only stretch at an angle. The angle was less steep in this aircraft and there was better support. The seat belt arrangement too, was better and not uncomfortable. But when Qatar, Emirates, Etihad etc can give you seats that stretch out straight and are super comfortable when fully flat, I wonder why SQ chose such an awkward seat design. The SQ service was , of course, top notch,though one thing stumped me. I ordered a cappucino after lunch; the stewardess brought it and left it on my table without any sugar or a stirrer. I assumed sugar was already added; and tasted it...no sugar. So I had to buzz for sugar and a stirrer. Intrigued, and wondering whether it was just an oversight by my stewardess, I asked my wife to order one. Can you believe it, the same thing happened!","Singapore Airlines A380---better that A350..but still inferior","0" "2019-05-26T16:23:56-04:00","Mobile","5","review","I flew from singapore to Hong Kong in a A380-800 super jumbo economy class . The seat was very comfortable even in normal seating position . On my way back from Hong Kong to singapore , I had switch to premium economy also on A380-800. The normal seating position was not as comfy but when the seats are in decline and leg rest being raised, it was as good as a flat bed and super comfortable and spacious. Touch screen for inflight entertainment was huge and as usual , cabin crew service was professional . Singapore airline is definitely my top choice . ","Great premium economy seats ","1" "2019-05-26T14:49:48-04:00","Desktop","4","review","Efficient airline with good staff, seating on flight Singapore, Brisbane were smaller than normal, maybe a different plane than previously, but very tight, not so enjoyable. Overall swift transition from their Royal Silk arrival to Singapore Airlines. This airline keeps the toilet amenities very clean unlike some airlines. They are cleaned regularly in flight.","Excellent, safe airline","2" "2019-05-26T14:26:42-04:00","Mobile","3","review","The service and food were both very average on both this flight and the return flight. Hard to get the attention of staff to get water to stay hydrated. However the seats were roomy and comfortable","Poor quality of food","0" "2019-05-26T14:12:23-04:00","Mobile","4","review","I travelled from Brisbane to Guangzhou with Singapore Airlines & hard a fabulous flight. Seats have plenty of room & r very comfortable. Flights staff were friendly & helpful, entertainment had a amazing selection of movies, games & music. Food was tasty & served really hot with an ok choice of meals. Toilets were clean & fresh smelling. Would definitely travel with them again. ","Great airline","0" "2019-05-26T13:50:18-04:00","Mobile","5","review","Booked Singapore Airline vis-a-vis Manila-Singapore. Lots of freebies for kid. my 7 year old liked them, he did not get bored during the flight. travellers with infant are sitted in front to give wider space for the child and the mother and is near to the emergency exit.food also are superb. my 63 y/o mother found it delicious. will recommend it to friends and relatives.","Child Friendly airline","1" "2019-05-26T13:01:52-04:00","Desktop","5","review","Since my last flight there have been changes to the cabin and seats are now excellent. As usual cabin crew excelled and the food was great. Its nice to be served real coffee too! Flight was on time and boarding hassle free.","Excellent Business Class Experience","1" "2019-05-26T12:59:59-04:00","Desktop","4","review","The new Singapore Airlines Premium Economy service direct to San Francisco is excellent. The Premium Economy seat on their new Airbus A350 is by far the best premium economy comfort I've yet experienced. Although it's not up to business class standards, it's a massive step up from regular economy and worth the extra if you can afford it. The cabin service from the crew was also very good. The only ""black mark"" is the food which was pretty terrible and not to my taste at all.","Excellent cabin and service levels in SQ Premium Economy to San Francisco","2" "2019-05-26T11:07:19-04:00","Mobile","5","review","Took Singapore Airlines for the first time roundtrip from JFK-FRA and loved it! You can get free beer, wine, headphones, blankets and pillows. You are given a menu to choose your dinner and breakfast. Plus we have Hagen Daz ice cream, yum! All employees are super friendly and so professional. Would definitely fly Singapore again.","Amazing Service, puts other Airlines to Shame","0" "2019-05-26T05:59:08-04:00","Desktop","5","review","Superb service and food. Always addressed by name which is very much appreciated. Great flat bed for sleeping, find the angle a little more awkward for sitting up, but the seat itself is lovely and wide.","Excellent Food and Service","0" "2019-05-26T02:26:37-04:00","Desktop","4","review","Third time on SIA Premium Economy and previously been on the A350, A350ULR and this is the older B777-300ER, however, I have to say it feels much spacious than the A350. Flight was good and managed to get a few hours sleep (guess I was very tired). Book the cool meals out from Singapore was definitely a good choice, and the ability to view the standard menu prior also does help. Using book the cook service, I selected Nasi Biriyani and Nasi Lemak and the former smelled really fragrance and tasted really good. Something about SIA premium economy seats in which I can't pinpoint out that isn't very comfortable in some ways.","Feels more spacious on B777-300ER than A350 & Tasty Book the Cook Meals","0" "2019-05-26T01:33:37-04:00","Mobile","1","review","We recently had a flight from Hanoi to Singapore. When we got to our seat on the plane and we noticed a few bugs on our seat. These turned out to be bed bugs as the plane was full, we could not be changed seats. My partner gotten bitten by these bugs. We left the staff on the plane know and apparently they field a report. We decided to file our own report with Singapore airlines and they have been trying to hide the issue by giving us a voucher which we have not accepted. They do not care about their customers at all. Our advice would be to book with the Middle Eastern airlines as they provide better service, clean planes and nice food. They provide first class service to economy passengers. Unfortunately as we had a round the world ticket we could not change to thaws airlines. We had a connection flight to Amsterdam from Singapore. We had another flight from Amsterdam to Ireland. We landed and we only had 1 hour to make our flight to Ireland. We asked the air host if she could give us the details of our gate and she was like no, figure it out yourself. We told her we had a very tight deadline to make our flight. Luckily we had data on our phone to find our gate when we landed. Other airlines usually provide you with details of your flights before you land if you have a short connection. I cannot understand how they are the best airline in the world. ","Bed Bugs need I say anymore","5" "2019-05-25T21:50:02-04:00","Desktop","5","review","We had flown from Tokyo to Singapore and arrived with not much time to spare to get from T1 to T3 to catch our flight to Perth. We arrived at the gate as the plane was about to board. We found that my husband and I were seated at other ends of the plane. I spoke to the check-in attendant and she managed to move two single passengers to enable us to sit together. We were much appreciative as my husband has mobility problems. We were then taken ahead of the queue with my husband in the wheelchair to board. We had wonderful seats towards the front of the plane. Once again we were provided with hot towels, a drink and after an hour or so, our dinner. The meals were tasty and we had a choice as usual. The on-board entertainment is easy to navigate and the latest movies are usually on offer. On arrival in Perth we waited on the plane until the other passengers had disembarked and a wheelchair was waiting for my husband and he was taken through customs very quickly after we had collected our bags. We both agree that Singapore Airlines is one of the best airlines to fly with and we would choose them over all others if we could.","Relaxing flight Singapore to Perth","1" "2019-05-25T21:33:31-04:00","Desktop","5","review","We had fairly good seats downstairs on this flight but the check-in lady asked if we would like to sit upstairs on the plane. We were very happy to sit upstairs and my husband once again got the priority treatment in a wheelchair and we were the first to board again. The flight to Singapore was good, there was ample legroom and the in-flight staff were accommodating in all our requests. There was a wheelchair waiting for us in Singapore and we were taken through the airport to the train to go from Terminal 1 to Terminal 3 to enable us to catch the flight from Singapore to Perth. Singapore Airlines were exemplary in their treatment of my husband and myself and we would recommend flying with them if you have any disability. The staff certainly are extremely sympathetic and helpful at all times.","A380-800 Airbus Tokyo to Singapore","1" "2019-05-25T20:08:04-04:00","Desktop","5","review","Our first flight to Dubai from Singapore and we found the check-in and boarding to be easy for us. Once again the check-in staff wheeled my husband to the plane in the wheelchair as a priority boarding and we had good seats on the plane. The flight attendants were considerate of the fact that my husband has mobility problems and nothing was too much trouble for them. Though the flight was fairly long and we had some turbulence on the way all in all the flight was good. We were given hot towels prior to the meal being served, the flight attendants gave us plenty of water and orange juice and the food was tasty. We definitely can only give a 10/10 for service and would recommend Singapore Airlines as one of the best airlines to fly with.","Singapore to Dubai","1" "2019-05-25T19:55:43-04:00","Desktop","5","review","We have flown many times with Singapore Airlines and have always found the check-in staff and the on-board flight attendants to be considerate of my husband's mobility problems. The check-in staff were able to give us seats towards the front of the plane. They arranged a wheelchair for my husband to be taken through customs and we were then given priority seating and boarding. The flight to Singapore was enjoyable (5 hours 15 minutes) and we arrived on time. We were given hot towels after take off and then were served breakfast which was an omelette and sausage, bread roll and butter and jam and fruit. There was also an Asian style breakfast available. On arrival in Singapore at Terminal 1 a wheelchair was waiting for my husband and we were taken to Terminal 3 by train for our connecting flight to Dubai also by Singapore Airlines. All in all, the flight was comfortable and the flight attendants ensured we were well looked after.","Always love flying with Singapore Airlines","1" "2019-05-25T18:10:58-04:00","Mobile","1","review","After having been spoilt flying business class from Auckland to Dubai onto Amsterdam plus an earlier flight this year from Auckland to Houston and back flying Air New Zealand premium economy, we were extremely disappointed with Singapore Airlines. Having heard good reports we thought we'd try Singapore Airlines premium economy class but our overall experience was to say the least very poor. The stop over in Singapore was fantastic, had a great 4 days and nights there, but the quality of the flight from Schiphol and then onto Auckland was extremely poor value for money. The service generally was not great although the hostesses and hosts was okay. The food is very poor, the quality I wouldn't even expect in economy class, drinks not any better, but most disappointing was the seating both the room and seat comfort, very bad for what one pays for. ","Return from a fantastic holiday via Singapore ","1" "2019-05-25T17:39:04-04:00","Desktop","5","review","first time flying with singapore airlines and cant speak highly enough of the service ....seats comfortable,service fabulous ...enjoyed everything about this flight and will definitely use this airline again ...","great airline","1" "2019-05-25T13:58:36-04:00","Desktop","3","review","This review is the return segment of my recent review of the A350-900 in business class. This review is in Premium Economy. Boarding was timely and efficient. I had specifically chose seat 40C for the last three rows on the aisle sides where single seats. 40, 41, 42. If one is familiar with the 747 upstairs where there was a storage next to the seat the same applied to these three rows. I found this to be very helpful. The seat its self was good. Legroom and reclining for Premium Economy was good. Unlike the entertainment screen in business class for the same air craft the entertainment screen was touch inter active and one did not have to use a hand controller. Food? Airplane food. NOTHING special about it at all. Unlike business class food. I used the Book the Cook and got what I had chose. What I did find puzzling was that the menu reflected meals for Lunch, Dinner and Breakfast in that order. But in reality there was NO breakfast or such prior to landing in LAX which was A.M. Flight attendants for the premium economy section where efficient with ONE exception. One of the male flight attendants acted/looked like he was some suave debonair dude.","15 1/2 flight SIN to LAX","0" "2019-05-25T11:40:04-04:00","Mobile","5","review","Nice airline to fly with for long haul, nice extras like hot towels twice during each flight, good food for aeroplane grub! Blanket and pillow provided, toothbrush socks and earphones also. Staff friendly and happy to help, lots of films and games on inflight entertainment. Plane was clean, my only gripe was lack of leg room, this was my first long haul flight but I always thought you got a bit more space on long haul but it was just the same as short haul :/ so really hard to sleep or get comfy for a 15 hour flight! ","Good :)","0" "2019-05-25T06:55:13-04:00","Desktop","5","review","On our flight from SIN-HKG (SG856), my wife and had the best flying experience we have ever had. We just happened to be celebrating our wedding anniversary. The flight crew on the upper deck of the A380 was incredible! From the warm welcome entering the aircraft to the personalized greeting at our seats, the crew made us feel incredibly comfortable. We booked seats 96D/F. They were incredibly comfortable in the upright and lounging positions, and when both seats are in the “full flat” position, they turn into a double bed. Although we were on a 4 hours day time flight, it was fun being able to lay next to my wife. The IFE system was great. The monitor was large and the resolution was great. The noise cancelling head phones worked well and were pretty comfortable. We both took advantage of the “Book the Cook” items for our lunch (she had the ribeye steak and I had the Lobster Thermidor) and there were both delicious. After lunch we were talking with the flight attendants and our anniversary came up during our conversation. About 5 minutes later a group of flight attendants were at our seats. They gave us a couple of Singapore Air A380 teddy bear, a glass of champagne and one of them was carrying a ukulele (they knew we were from Hawaii). They proceeded to sing a Happy Anniversary song to us, this was an incredible surprise and treat. We’d like to send our heart felt thanks to the following flight attendants, Yong Siang, Alice, Celine, Tracy, Colvin, Jeffrey, Govin, Sze Wei and Mariam.","Great Airlines, Outstanding Service","2" "2019-05-25T02:25:40-04:00","Desktop","5","review","London to Singapore on a Tuesday and economy was 30% empty...so my wife and I each had a row of three seats... the crew weren't rushed and had lots of time to serve and chat! A real pleasure!","Of any economy flight, this has to be the best!","0" "2019-05-24T21:57:25-04:00","Desktop","4","review","Flew on the 777 and 380. Enjoyed the 380 more for its legroom. However the audio on the entertainment system needs balancing as the announcement by crew is much too loud ","Still good tho minor issues","0" "2019-05-24T21:52:34-04:00","Desktop","3","review","We flew return to Singapore. The trip over was fine which I have reviewed separately but the return not so much. It was a 9.30 pm flight out of Changi which was very crowded. There were no feet rests on the back of the seat in front (which there was on the way over) and the inflight enterntainment average. The food was ok but nothing memorable. The seats aren’t deep enough which meant the edge was digging into the back of my upper legs...i ended up getting my carry-on down and using it as a footrest! I got zero sleep which didn’t help either! Apart from meal service I didn’t see the attendants much either. Next time I’ll probably fly Qantas/Emirates.","Very cramped","2" "2019-05-24T21:44:54-04:00","Desktop","4","review","We flew out of Brisbane on the 11.50pm flight landing in Singapore in the early hours of the morning with a 5 hour layover before our connecting Scoot flight to krabi. The flight was full but fairly comfortable although there isn’t a lot of legroom! We had an aisle and middle seat in the middle row which works for me as I like to get up and move around without disturbing or having to climb over people. The seats did have foot rests which was a bonus. The food was ok but not memorable. The flight attendants were polite and efficient and the entertainment selection was ok but I do prefer Emirates/Qantas inflight entertainment. The short connecting flight to Krabi was pretty good considering...the meal provided was very very average and in my case inedible although we did enjoy the Cornflake chocolate!","Great service and comfortable flight","1" "2019-05-24T21:26:53-04:00","Desktop","4","review","The only irritation with this fine airline is that Premium economy Bris/London is actually Economy to Singapore ...why? Quick transfer ( 50 minutes ) in Singapore went well but the walk is very lengthy to effect the transfer ...at least a kilometre .","High standards","0" "2019-05-24T19:58:36-04:00","Desktop","4","review","Excellent Service with courteous staff. Felt that Flat Bed system is inconvenient and needs air hostess help every time.","Service is Too Good","0" "2019-05-24T18:24:05-04:00","Desktop","4","review","I always fly SQ when I travelled, good service and clean. You get a warm towel immediately on take-off, I love the Singapore sling cocktail drink, the hostess are polite and helpful, the toilet are always well clean by the hostess, the inflight food is yummy with ice cream as desert.","good service","1" "2019-05-24T11:21:36-04:00","Mobile","5","review","Wow!! Wonderful service provided by some very beautiful ladies. Everything was perfect. Highly recommend this airlines.","Class","0" "2019-05-24T10:22:29-04:00","Desktop","5","review","I totally recommend SQ! It clean, comfortable and the staff were very friendly and helpful. Always smiling and trying to help or offer drinks, snacks, etc. When there were empty seats, I check with them if the cabin door was closed. One of the stewardess answered me that it was closed and suggests can change to the empty seats with a bit more legroom. So thankful for that!","Smooth and comfortable flight","1" "2019-05-24T01:26:15-04:00","Desktop","5","review","This was the second part of journey having travelled from Heathrow. Transfer between planes was not in chair as I had requested Fortunately I was able to walk to the buggy and once on plane Staff were excellent. The food was very generous portion and tasty. Seat so comfortable plenty of room. Toilets were very clean.","Excellent service","0" "2019-05-23T21:14:59-04:00","Desktop","5","review","This is one of the best airlines you can choose, legroom beter than other airlines. great service and friendly cabin crew, toilets are cleaned regularly and the food are great","South Africa to Singapore","2" "2019-05-23T20:49:33-04:00","Desktop","5","review","We have just returned home from Oz with Singapore Airlines and enjoyed a very pleasurable trip. The aircraft, service and experience were all spot on and just what was expected and we will certainly use Singapore Airlines for our next trip.","Very nice","0" "2019-05-23T20:10:37-04:00","Desktop","5","review","We had a flight at May 16, SQ 361. And here is our feedback: The flight exceeded all our expectations: a huge clean airplane, nice personnel, tasty food in large portions, individual sets with socks, blanket, headphones, tooth brush and paste. Being just married, we thought that 10 hours flight cannot be comfortable at all, and couldn't believe that all details like individual sets, watching videos, good food and tasty beverages (my wife liked a lot your white wine) made it very calm and comfortable. As elsewhere in the world, when people love what they do, everything turns out perfectly well. Therefore, special thanks to the staff of flight SQ 361 (John, Azhar, Kelly, Jasmine, Amanda, Fal, Siew Hwee), who were always friendly, helpful and ready to help. I dont remember me or my wife mentioned that we are going to Singapore for our honeymoon, but in the middle of the flight we had a breathtaking and so sweet surprise - a beautiful cake and champagne. Thanks a lot, totally recommend Singapore Airlines as a perfect flying partner. Ребята, летели с женой в Сингапур, чтобы провести медовый месяц. Думали, что 10-часовой полет не может быть комфортным по определению. Однако, к счастью ошиблись, полет пролетел незаметно, очень вкусно и разнообразно кормили, дали каждому индивидуально зубную щетку и пасту, наушники, плед, носочки. Коллекция видео - потрясающая, на нескольких языках, включая русский. Успели посмотреть 2 фильмы и поиграться в видео игры. А когда вскользь упоминули, что у нас медовый месяц, нас ждал сюрприз в виде кайфового торта с шампанским! Спасибо","Perfect Airlines to fly with","0" "2019-05-23T19:52:30-04:00","Desktop","5","review","Took this 18 hours direct flight back to singapore with family and relatives. Flight depart on time and check in was smooth. seat reclining was really comfortable and leg room was good. Meal menu was awesome and wine selection were also plentiful. As this is a new A350 ultra, everything is new and cleanliness was tip top condition. SIA cabin crews always outperformed when it comes to service. Slept really well on this long flight without much disturbance. Pilot’s take off and landing’s skill was amazing .... make me felt real safe and willing to recommend all to take SIA. Try to book early to get a cheaper fare if you want to fly with SIA cuz i realized my fare doubled a month before the departure compared to when i bought few months earlier.","Great flight","3" "2019-05-23T18:56:47-04:00","Desktop","4","review","Flew premium economy for the first time and it was very good on the Airbus. Great leg room and comfortable seats. On the 777 Boeing, not so good. You pay the same expensive price but the seats are just jammed in and very little leg room. However I guess anything is better than economy. Love the airline though and the crew are always friendly, courteous and helpful. I will travel with Singapore Airlines whenever I can.","Premium Economy","0" "2019-05-23T17:29:57-04:00","Mobile","5","review","Singapore airlines gives you a lovely experience on board. Their staff behaviour and hospitality is suberb. I BOOKED VEGETARIANS HINDU MEAL AND TO MY SURPRISE THE QUALITY OF FOOD WAS SUPERB.","Perfect Airlines","0" "2019-05-23T15:10:45-04:00","Mobile","5","review","We recently travelled with Singapore Airlines, we have done quite a few long haul flights with different carriers. This rates as one of the best, the A380 was ""newish "" so well appointed and equipped. The timing of the food was well spaced and the choice / quality was excellent. Most of all the Staff were extremely friendly, attentive, curtious, efficient and polite. My only criticism is with other providers a ""wash bag"" was provided to freshen up - but not so with them.","Attentive / efficient. ","1" "2019-05-23T13:57:40-04:00","Desktop","4","review","We flew with Singapore Airlines from Sydney Airport to Paris with a 4 hour stop over in Singapore. The flight went very smoothly and the Singapore Airlines Customer Service was excellent. The flight attendants were constantly offering service during the flight. The only issue was that the Seating is quite narrow these days.","Sydney to Paris with Singapore Airlines","2" "2019-05-23T03:09:54-04:00","Desktop","3","review","Last time I reviewed this airline on the same flight gave it top score but this time I felt it needed improvement. The way the seats lay flat is difficult, there are far better on other airlines. The Velcro on the mattress thingy kept sticking to the woolly socks they give you and every time I moved I had to peel them off. The “lobster thermidor” was a dried up old crayfish with lumps of mushrooms in the sauce, disgusting. The American breakfast also off the chefs menu was nearly stone cold. Not good. However the service was absolutely faultless, 5 star.","Plane very dated","2" "2019-05-23T01:35:28-04:00","Desktop","2","review","I have flown with Singapore Airlines before and was happy with the service, but my last experience with them was most disappointing. The plain was full, except for one row where the captain was sleeping for the entire flight. My husband had a seat which appears to have added on, as it was halfway on the ile towards premium economy and his legs created a blockage/hinderance for the flight attendance walking past. He further had no screen being half in the ile. Food option ran out on each meal, with no choice for us. We were under the impression to have a direct flight to Cape Town as the booking stated, however the was a stop-over in Johannesburg, where however we were not permitted to disembark to stretch our legs or freshen up in the airport toilets. We had to remain on our seats for passport checks, unable to us the plane toilet facilities or being offered refreshment. Further a cleaning crew enter the plain for cleaning, adding to the unpleasant stop-over. It did not make sense as to why the aircraft was cleaned as no new passengers embarked during this stop-over in Johannesburg. So if you think you are having a direct flight from Singapore to Cape Town your are mistaking.","Most terrible flight","1" "2019-05-23T00:40:56-04:00","Desktop","4","review","It was our first time flying with Singapore airlines to Denpasar,Bali via Singapore. We used to fly with another airlines but decide to give The Singapore airlines a try. On the first leg of our flight we flew with SQ 0025 originaly from JFK to Sin via FRA. Our aircraft was A380 and as ussual when we flew A380 we choose to sit in the last row of economy classs we can board the aircraft first. We choose the 60-s row. Our flight was delayed for several minutes not sure for what reasons. The configuration of the A380 SQ is a bit different with other airliens that we ever flew with which was their toilet on back of economy class onlw 2 availables which I find a bit annoying as we always have to stay in line for toilet, compare to other airlines which have at least 4 toilets. The leg room was ok, the Entertainment options on board is ok, but for me personally I would rather have the A380 aircraft that has outside camera view and pilot view on flying routes as in other airlines, which in this SQ 25 A380 not available. The meals was ok, but could be better. The cabin crew friendlieness was not was we expected, knowing Singapore airlines in past years often got an awards for best cabin crew, unfortunately only one or two of the cabin crew esp. in our class that show that genuinely friendliness. However, the flight was smooth, we arrive a tiny bit late from schedule but we are be able to catch our SQ 938 flight to Bali. On our second leg flight to Bali with SQ 939, personally i found it much better, with A330 in economy class, the legroom quite big, we choose the 2 seater seat, which is I recomennded for couple, and hope that the longhaul flight has also the 2 seater seat. The cabin crew in SQ 938 was friendly and helpfull, not quite sure if its because it was only a short flight that affecting the mood of cabin crew but it was better than the our first leg flight. The meals was ok, we've got our brunch and coffee which can be ask to refill. Overall our first experience flying with Singapore Airlines was ok, tho we expecting it to be more than just ok.","an oK first time experience with Singapore Airlines","1" "2019-05-23T00:19:33-04:00","Desktop","1","review","I left my wallet on seat 58E. Ten days later, SQ Customer Service informed me that the wallet was found handed in by their staff but no money inside. Three years ago, my cousin left his wallet in the seat pocket in one of the low-cost airline, he got the wallet back with no cents missing. Be very careful as there might be a thief on this World's Best Airline.","World's Best Airline vs Low Cost Airline","1" "2019-05-23T00:04:56-04:00","Desktop","5","review","travelling Singapore Airlines is normally a breeze. No real queues at Sydney airport and a well organised boarding process. Aircraft was clean, seats had a little riggle room and everything worked. Staff were courteous and worked hard to deliver warm service over the near 8 hour flight. Meals were plentiful and tasty, maybe some other sirlines could learn from SQ. Good range of music and didn't bother looking for a movie. Power and computer acces and wifi available for a fee. Immigration seemed slower than normal on arrival and the 20 minute wait meant our bags were availalbe at the baggage belt when we finally got there.","Trip to Singapore from Sydney","0" "2019-05-22T23:29:45-04:00","Mobile","5","review","We have travelled alot over the past few years and of all the airlines we have used , although the other lines may be more luxurious etc. but the service we received on our flight home to South Africa from Singapore last night, was second to none!! The staff in Business Class were All so amazing, helpful and friendly and the toilets were cleaned after every visit! Not something you see much of nowadays! Singapore Airlines definitely one of the best!!!","AMAZING SERVICE ON FLIGHT SQ482 ON 22 MAY 2019 ","1" "2019-05-22T23:12:19-04:00","Desktop","5","review","i flew to singapore on my last trip with Singapore Airlines because of flight promotion. The SQ services is great. The schedule is on time too. in flight meal was great too","one of my fav airlines","1" "2019-05-22T22:18:13-04:00","Desktop","5","review","It was the first time flying on Singapore Airlines and hopefully it won't be the last. The flights were on time, the cabin crew polite, helpful and efficient and the food remarkably good.","As good as a flight can be in economy","0" "2019-05-22T18:56:12-04:00","Desktop","3","review","Flew from perth to Sing on 6.15am flight found the food very average and COLD. Why cannot airlines make decent coffee or tea. Flight from Singapore to Dubai about the same. Must admit flight from Singapore to Perth the food was hot but very very average mushy mince and rice with carrot and something green (left that). Option seafood with noodles (don't think so on flight).. Bread Rolls hard and very tasteless. dessert a ice cream on a stick (really). Very disappointed with this airline. Came back to Perth on an obviously old airplane (no air control) quite hot and we landed at midnight.. I should not whine but you do ask for our reivews. Margret","Singapore Airline lift your game","0" "2019-05-22T18:38:09-04:00","Desktop","5","review","Whenever I travel, SQ is always my 1st choice of Airline; the plane is new, on time schedule and good service. Online booking of SQ flight and online check-in process is easy, inflight entertainment is great too. Highly recommended. :)","On time and safe","1" "2019-05-22T18:18:54-04:00","Desktop","5","review","I have always trusted the Singapore Airline for their professionalism and aircraft safety. I am particularly impressed with one of the air steward's impressive customer service standard. As I was seated by the window (seat 57K), I did not get the chance to get his name - a Singaporean Chinese gentleman. His professional and sincerity in helping made my flight experience very pleasant. i also noticed that he will go the extra mile to ensure all passengers' needs were met. I highly recommend the Singapore Airlines anytime as the airline service does not start from the air crew but from the entire travel experience (airport to airport).","A Great Way to Fly!","1" "2019-05-22T15:22:02-04:00","Desktop","5","review","Premium economy was pleasant surprise compared to the business class legs we flew. Food, drinks and service were all excellent as was the entertainment selection, movies were the latest. Seats were OK for a day flight of around 8 hours.","A Great Airline","1" "2019-05-22T10:20:11-04:00","Desktop","3","review","Short flights from SG to HK, and then HK back to SG. Flight was fine, but realized these shorter flights tend to use older planes and with fewer entertainment options. First time ordering vegetarian ovo-lacto meals and they were too salty and mushy (mashed potatoes/beans/broccoli+carrot) on the first trip, and then too plain (tomato mushroom pasta) on the trip back )-: One might have better luck on longer trips and to other destinations perhaps. Did find out that special meals always gets served first!","Quite average","2" "2019-05-22T10:11:55-04:00","Mobile","4","review","Good service - customer service was prompt over emails, tasty food. Got a new A380 with touch screen in-flight entertainment. Nothing much to complain about, apart that there was not enough snacks in the ultra long haul flight. And some fur seemed to be coming out of the blanket and sticking to my clothes. ","Good service","0" "2019-05-22T09:34:14-04:00","Mobile","4","review","Excellent first class (suites) product, even in the older suites. Good food and drinks. Service is efficient but bordering on the robotic side. I guess Singapore Airlines would prefer consistency than personality in their FAs.","Good if slightly robotic service","0" "2019-05-22T06:31:49-04:00","Mobile","5","review","Short flight from SIN to MNL. I got a new seat with extra leg space during check in in Frankfurt. Transfer from flight SQ25 to SQ910 was easy and very fast with the skytrain boarding in Singapore was easy and fast. Drinks and food during the flight was standard for a 3h flight. Flight arrived in time in manila ","Flug SQ910","0" "2019-05-22T05:53:16-04:00","Desktop","3","review","We have had super time travelling singapore airlines but this time I must say we were not satisfied. For web check in and giving our food preference we kept calling the airline but the customer care kept passing on our calls and really took time. We were 3 senior citizens+2 adults and 1 child all on different pnr so may be they took time, we were ok with that as far as all was done. but sadly they did not mention our food preferences and we had to do without food for 15 hours. As we have special food requirements(JAIN) we didnt have an option as they missed informing. Moreover had to feed my 4 year old child so for once I thought will use just rice from veg meal and make him have curd rice as that would be jain. But to our surprise they did not even have extra veg meal. I was taken aback as singapore airline and emirates were our favourites when we travel.","The airline is good but we did not get food","0" "2019-05-22T02:25:10-04:00","Desktop","4","review","Comfortable friendly staff food catered for gluten free wine free leg room ok for me but if you were taller maybe a problem ok for price","Comfortable","2" "2019-05-21T23:39:31-04:00","Desktop","4","review","As always with Singapore Airlines, good service, food Ok and movie selection OK. They used to be soo much better but you paid a higher price. No complaints a pleasant flight.","consistently very good","0" "2019-05-21T16:26:51-04:00","Desktop","5","review","comfortable seats, great service (even though the flight was full), no problems with meal selection (which was tasty) and arrived in BKK on time, even though departure was 10 mins late leaving SG","SQ974 to BKK","0" "2019-05-21T16:09:13-04:00","Desktop","4","review","Nice new plane. Service is fantastic as always. Food was great. My only complaint is that the leg room and screen distance is smaller. I wear glasses with progressive lenses and the screen is too close to view clearly.","New plane","3" "2019-05-21T15:54:31-04:00","Desktop","4","review","Booked Virgin Australia but flew on Singapore Airlines plane due to code sharing. Made it very hard to select seats.... we had 40 minutes to transfer a Changi Airport to our next flight so wanted preferred economy seats at the front of ecomony section and were prepared to pay more however due to booking Virgin were prevented doing this online. An hour long phone conversation ensued and preferred economy seats were secured. Booking was semi orderly but delayed... whitling our transfer time down even more. Seats were comfy, food was typical airline food and felt like we were feed every couple of hours, wine selection could be expanded to at least include sparkling! Entertainment selction was good. Staff were polite. Bonus 30kgs of luggage allowed!!!!","Virgin Australia code share partner","4" "2019-05-21T14:48:08-04:00","Desktop","5","review","Firstly, the A380 is still the best aircraft in the sky - such a shame its being phased out of production. And Singapore Airlines are the best airline. Combine the two and you have the perfect flight. Great food, great service and on time arrival.","Number One for a reason","1" "2019-05-21T14:22:44-04:00","Desktop","4","review","Definitely one of the best airlines in the world for service, we flew business class between Singapore and Brisbane return, mostly it was a great experience but on both sectors they advertised 2 Chardonnay choices, one being excellent and the other not at all a business class standard wine, unfortunately both sectors only had the very average wine, this maybe petty however both myself and my husband only drink Chardonnay, no other style of wine so this was very disappointing considering how much you pay for a business class ticket.","Very good airline, with one disappointment","0" "2019-05-21T13:28:57-04:00","Desktop","3","review","We upgraded to Premium Economy and found the seats to be excellent. Made the long haul way more comfortable so worth it from that perspective. However, really unimpressed with the food, they talk it up on the menu but it's no different to anything you would normally get in economy. A breakfast sausage sitting in waiting for 6 hours is still going to be awful! VERY poor service by the cabin crew. They were literally nowhere to be seen during the flight, except when they had to do the bare minimum serving food. There was no way of contacting them, no way to ask for a drink... I got given a thimble sized glass of champagne with my first meal and I for the price we paid to be in premium economy I wanted another one! But there was just no-one around. So for this reason only will not fly Singapore Airlines again.","Seats were great - Service was Terrible.","0" "2019-05-21T10:03:33-04:00","Mobile","4","review","The flight was good, there were many good films to choose from Food, I had a chicken meal, it was foul, There were pieces of chicken that had soft skin all over the , I did not eat it, Breakfast, I had continental, which was a bread roll not very impressive Yes I will still fly Singapore again,","It's a great airline","0" "2019-05-21T05:02:35-04:00","Desktop","4","review","I loved the plane.It's movie selection made the trip go so quickly. I also loved the option of tracking our journey in 3D! A couple of movies,food and we've landed.The staff were friendly and helpful with a BIG smile. Hard to beat.","Comfort and ease","2" "2019-05-21T04:59:56-04:00","Mobile","1","review","Had travelled multiple times with SQ, every time it was like normal airlines nothing special just all the hype. The last experience was pretty poor right from boarding. The flight attendants didn't have anybcourtesy and no idea of handling kids. They dont care and couldn't service basic requests ","Very poor experience ","2" "2019-05-21T01:07:41-04:00","Desktop","3","review","ไฟลต์สิงคโปร์-โรม delay 1 hr 29/04/2019 ในเครื่องมีเสียงหวีด แปลกๆ จนกังวลว่าเครื่องบินจะมีปัญหา there was strange sound in cabin , make me worry. Milano - singapore delayed 9.30 hr! (08/05/2019) เบาะนั่งปรับเอนไม่ได้ เรียกแอร์โฮสเตสมาดู ก็แก้ไม่ได้ แล้วก็หายไปเลย ต้องนั่งหลังตรง 12 ชม. จนถึงสิงคโปร์ can not lean the seat , cabin crew cannot resolve the problem , so had to sit in bad seat for 12 hours to singapore cabin crew บริการดีมาก ยกเว้นแก้ปัญหาเรื่องเบาะเอนไม่ได้ Good service อาหารดี Good food หนังมีแต่ค่าย DC ไม่มี Marvel","My 2 Delayed fights 9.30 hr and 1 hr .","0" "2019-05-20T22:55:08-04:00","Desktop","5","review","The flight included a 4 hour layover in Singapore that was spoiled by some intoxicated passengers in the business lounge. We were pleased they were not to be on our flight. Both legs of the flight were fine. The flat beds on our planes were difficult but staff were helpful. Having gone with other airlines we can’t say Singapore is superior.","Comfortable","0" "2019-05-20T22:22:54-04:00","Desktop","5","review","after a long week of business it's always a pleasure to travel SQ home relaxing and rejuvenated on the red eye for a packed few days of more work, SQ makes it easier to travel and manage work at the same time","a pleasure to fly","0" "2019-05-20T22:18:02-04:00","Desktop","5","review","SQ always make flying for business a pleasure the stewardesses always look after me and ensure that I have everything that I need to relax and work","fantastic experience","0" "2019-05-20T22:16:26-04:00","Desktop","5","review","everything about SQ is outstanding, service, smiles, attention, drinks on demand of any kind, meals are lovely too and the smiles of the crew are always wonderful","outstanding","0" "2019-05-20T22:14:58-04:00","Desktop","4","review","My family's choice of airline, so if I'm travelling with them. I'm not given a choice. I still enjoyed its kris world not sure is it not every flight's screen is touch screen as my return flight's screen didn't have it (SQ977). The screen is much better than SQ977. I like the seat and table compared to SQ977 (brown I hated the colour). The reason I didnt rate full stars was due to the aircon seems to be an issue, I didn't feel much aircon through the flight. I practically used my mini fan I brought on board. Food - I selected seafood. As I'm pretty picky on food ie no beef, no lamb and no fish, so I always have to try my luck hoping my seafood meal isn't fish. But just my luck, its baked salmon. So I ate my bread and icecream. If I can choose my main course like chicken, pork or prawns. If only they can set in their krisflyer to select choice of main choice. But my return flight there is no icecream. As I booked my flight in advance, but the airline launched a cheaper rate for the same flight subsequently. So I'm not sure how to get","My family choice of airline","0" "2019-05-20T21:20:16-04:00","Mobile","5","review","ground staff was very helpful and patient in explaining where the tax refund counter is in the departure hall. inflight service was outstanding. the cabin crew never fail to show their care and concern to the passengers’ needs. they are always very accommodating to your requests. kudos to singapore airlines for having such dedicated and committed staffs! well done! will always fly with SQ! my favourite airline!","outstanding service","0" "2019-05-20T20:33:56-04:00","Desktop","4","review","I have been a Singapore Airline flyer and when my budget can afford it, I would fly premium or business class. SQ offers the best seat, food and entertainment. Crew services are often good but there are some batches of cabin crew who are less friendly than others. Maybe they are too tired to get back to you on your request, or they just simply want to get done with their assigned chores. Despite this, however, I will still fly on SQ because of its safety, and excellent flight experience.","Great Experience","2" "2019-05-20T20:11:17-04:00","Desktop","5","review","I would like to compliment the crews on the flight SQ 387 from Barcelona to Singapore. It was such an exceptional experience as compared to any other airlines that I had been on. I was welcomed into the aircraft by a steward named Reuben, whom had shown a welcoming smile and pointed me in the direction to my seat. I had sprained my right ankle as I was travelling through Barcelona the day before, up till the flight, I was still walking with a slight limp. I guessed that the slight limp had caught the keen attention of the crews as I was walking to my seat. They had checked for my well-being with empathy and politeness, offered me a change of seats to ensure better convenience which I had declined. Shortly after the first meal service, the crew had made an ice pack for my ankle and it came along with a small towel. It was a great relief as the walking that happened before the flight had caused my ankle to swell even more. The ice pack was changed for a total of 5 times throughout the flight by different cabin crews. They had been so consistent with their sincere and genuine service by doing so. They had also informed me that should I require any assistance for the movement around the aircraft, I could always press the “call” button to alert them, and they would ask the steward to assist me as soon as possible. Even though I had not asked for this assistance during the flight, it was such a warm gesture and an extra mile in service. I was not sure if all the crews in Singapore Airlines had this level of service, but the crews on this flight had definitely set the bar for me. I would like to specially commend these crews Eileen, Pek Yun, Rong Yan, Ee Hua, Charles, Pantha and Sanjani. They had shown me their utmost care and concern in absolute kindness and professionalism throughout the 13 hours of the flight. They had managed to make this flight as enjoyable and comfortable for me to the best of their efforts. The flight had departed smoothly and arrived on time with a great landing, thanks to Captains Morgan and John, and Senior First Officer Jeremy in the flight deck. I would like to thank the airline, the in-flight manager and the crews for making this wonderful experience possible. I would definitely share this experience with others and would surely travel with Singapore Airlines again.","World class service","0" "2019-05-20T19:58:02-04:00","Desktop","5","review","Good as it always is with Singapore Airlines. Planes are clean, Flight attendants are prompt, friendly & professional. Flight was on time.","Good as it always is with Singapore Airlines","2" "2019-05-20T19:08:06-04:00","Desktop","5","review","I have been flying 100,000+ km a year for 20 years. Singapore Airlines is by far and away my preferred airline. The standard in every class is exceptional.","Best airline in the world? For sure!","0" "2019-05-20T16:27:25-04:00","Desktop","5","review","Flying with Singapore Airlines is great good old fashioned service. Hot towel before take off, friendly and professional service, meals come on a tray with real cutlery, hot roll, cheese and crackers, tasty main meal and dessert (no cardboard box like some airlines). Seats comfortable and inflight entertainment provides an opportunity to see movies you haven't seen yet. Night flights give you a comfy pillow and a good size blanket as well as bed socks! They remain competively priced and value for money.","Good old fashioned service - great value","2" "2019-05-20T15:11:58-04:00","Desktop","5","review","the service & attention that was given to my wife & I, on this flight was absolutely the best, even though this flight was almost full in business class, on the a380, you would not know it, the service ran like clockwork, one on one, very personal & attentive, S A are a class airline & certainly value for money, with out doubt. a special mention to fss karnsita & fss raphaella , who went over & above to make sure we had the best of everything. 100% S A , you remain our choice of carriers.","a great way to fly!!!","1" "2019-05-20T13:54:50-04:00","Desktop","4","review","When flying west for 6 hours or more, we usually prefer a night flight. But for this trip, subject to the availability of redemption tickets, we had to fly through the day and arrive in London in mid-afternoon. No matter, Singapore Airlines has a formula for giving its customers a good experience, and this flight was no exception. The plane, an Airbus A380, was a slightly older variant with the 2006 seats in economy. While a little worn, they were nevertheless comfortable. Service was, as expected, polite and attentive, and the crew was not found wanting. Meals included breakfast and lunch - both were fine although I don't usually find breakfast on the airline particularly inspiring. Inflight entertainment on Krisworld was top-notch as usual with enough options for multiple flights over...if one could even stay awake that long. Overall, a very good flight, except perhaps for a single passenger who insisted in keeping the window shade up for at least half the trip.","Everything you'd expect of a world-class airline","0" "2019-05-20T10:32:19-04:00","Desktop","5","review","Service was excellent - staff always ready to assist. Aircraft exceptionally clean, food was more than enough. Would certainly travel with Singapore again","Top service","0" "2019-05-20T05:23:36-04:00","Mobile","5","review","Singapore airlines has a 7 star hospitality service, I flew from dubai to Singapore for 7.5 hours but never felt bored. # The cabin crew so polite, friendly and listening what I need. #You will not feel bore on board as they provide you with nice movies, music, TV channel, books, news. #And the foods are amazing, the tastes is five star taste. Even though ticket that I bought little bit expensive as it is peak season right now but it is worth of it. Check in experience so easy and fast. But for upgrades to next class still little bit expensive. Overall recommended specially for long flight.","Everything seems perfect","2" "2019-05-20T02:40:32-04:00","Mobile","5","review","Singapore airline is a great service flying direct from Adelaide to Singapore.... Economy is still great value we even enjoyed a Singapore sling while watching the latest movies...","Fun","2" "2019-05-19T22:20:28-04:00","Mobile","5","review","Super service, entertainment & cabin comfort. Very courteous crew, great seats with plenty of leg room, fantastic entertainment with all the choices you can imagine. It is such a pleasure to fly with them, that I always look forward to this sector of my journey. This is my third trip in the one year.looking forward to the next flight with you.","Best airline","0" "2019-05-19T22:03:23-04:00","Desktop","5","review","Exit row seat, so plenty of leg room. 13 hours full day light flight, so no sleep. Food was OK and the cabin crew were great as usual.","Long daylight flight","0" "2019-05-19T21:04:11-04:00","Desktop","5","review","My wife and I flew Singapore Airlines from Sydney to Lombok (Indonesia) with a stop at Singapore - an associated airline - Silkair - from there to Lombok. We have flown SIA several times and as usual, we enjoyed our flights to and from Lombok. SIA has a knack of keeping their passengers happy and we will be flying SIA again to Mumbai this August","Singapore Airlines all the way","0" "2019-05-19T18:58:18-04:00","Desktop","5","review","Service and flight attendants were great. Seats recline a lot which is great for the person reclining but not so nice for the person sitting behind them.","LA to Tokyo","0" "2019-05-19T16:19:27-04:00","Desktop","4","review","The airline, amenities and staff are all great. However the food is beyond average. Literally a chicken or fish option and everything offered was not appealing at all. Honestly throw me a sandwich any day instead. I ended up taking on a packet of chips rather than eating the meals.","Airline is good, food was very much average","0" "2019-05-19T15:53:46-04:00","Desktop","5","review","Flight from Brisbane to Singapore was great with excellent service from all staff (far exceeds Emirates who we flew with last year). Our flight from Singapore to Bangkok had a hiccup when the aircraft had to be replaced. We were fully informed by staff and each were given a snack pack whilst we waited for the new aircraft. The thing is they were honest and kept us up to date frequently. Well done Singapore Air.","Best Airline by far","1" "2019-05-19T14:57:38-04:00","Desktop","5","review","Singapore has lovely sheets on the flat bed and a duvet. Other Business class do not and charge the same. Seat is wide and comfortable. I love the A380. Seats are leather too. I felt unwell on one leg. The staff were very helpful and caring. The ginger tea onboard did the trick. The food is great for an airline. Longhaul between meal snacks are probably the down side. Although the noodles and casava chips are great. There is enough food during the meals that snacks are not really necessary! Toilets are kept very clean. Movies are many and varied. Slippers are very handy as they have hard sole for trips to the loo.","Comfort","1" "2019-05-19T14:09:16-04:00","Desktop","1","review","Great airline in the air but one of the worst on the ground. I had to change a flight recently and was directed to a call center. The experience defies description with misinformation, disinterest and lack of professionalism at the forefront however the most concerning was how my request to speak to a ""manager"" was handled. In the initial call, I was placed on hold for over 15 minutes which the operator tried to locate a ""manager"". Was eventually told that none were available as they were all in meetings but was assured a ""manager"" would call me back. It has now been almost a week and despite 2 further calls trying to speak to someone to resolve my issue and despite being assured that someone would call me back - NOTHING. I even asked for a telephone number in SIN I could ring but was advised they are not authorised to put a passenger in direct contact with the airline and the Filipino Call Centre could deal with the issue. Passenger issues are dealt with with distain and a lack of care. Shame on you Singapore Airlines. If anyone in Singapore Airlines are interested, my Krisflyer is 8080523886","SQ LACK OF PAX CONCERN","2" "2019-05-19T13:58:19-04:00","Desktop","4","review","Good airline, unfortunately flying economy sucks, especially with sears at back of plane on a 13.5 hour flight. Never enough leg room.unfortunately as there were loads of kids in the flight, all the extra leg room seats were taken. Checked in online 3 minutes after receding email advising check in had opened and all the decent seats were taken. In-flight entertainment was good. The staff are very polite, helpful and friendly. The plane was modern with wi fi (paid for). Meals are above average and drinks and snacks are freely available.","Good airline, unfortunately flying economy sucks","0" "2019-05-19T13:34:31-04:00","Desktop","4","review","We were boarded efficiently onto the Airbus. However, the seats that we paid extra for, were not as we saw in the original seat map. The flight was not full. We brought the seat issue to a member of the cabin crew. She took our boarding cards and then a male cabin crew approached us. He offered us seats at the very back of the plane. Totally unsuitable and worse than our current seats. However, another female member smartly diffused the situation with a move to bulkhead seats. I think her name was Audrey (I think). She was professional and efficient. No don't get me wrong. We were not being awkward. We had ten flights to take over a three weeks with a four year old child and our seats were chosen with that in mind. Anyway, the plane got away five minutes early and arrived 11 minutes early in Shanghai. The flight was comfortable. The cabin crew were courteous and the food was good.","Pleasant flight - Comfortable","2" "2019-05-19T10:45:35-04:00","Desktop","5","review","I travelled withy family from Mumbai to Singapore, both ways through Singapore airlines. It turned out to be a great experience. We had smooth travel. Staff is very friendly, warm and approachable. They love their job and it's seen from their services. The carrier was very comfortable. Food was good and well presented. Felt pampered with few freebies and the jovial nature of the staff on our return journey to Mumbai. We also conveyed our appreciation for the staff on their official email.","Excellent","2" "2019-05-19T01:31:59-04:00","Desktop","4","review","The woman at the kiosk desk forgot to attach a luggage tag. Pardoned as I forgot to ask too. On arrival at the airport what I found though that not only was a baggage tag not provided at all - they had just put in some kind of sticker number with my name. The sticker was easy to remove and in essence the luggage could have belonged to anyone. Find this strange - given that in case there were just clothes and toiletries there would have been no way of claiming it as mine - would have gotten into a fight of words. Thankfully that never happened. On my arrival in Kolkata, I also found that not only had SQ staff forgotten to put a tag - they also found it quite permissible to look into personal property one by one, and mess that property up despite having had a scan and all the required processes done at the front end. I found my luggage looked into piece by piece. Toiletries misplaced and messed up - paperwork and some notes misplaced and missing. This is one of a kind incidence which is highly unexpected of SQ. Hopefully this is a one - off and will not be repeated again in the future.","Luggage looked into, misplaced item and messed up personal belongings","0" "2019-05-18T21:13:31-04:00","Desktop","3","review","I agree with a previous review. It is still a first class airline but it is not head and shoulders above the rest as it used to be. We flew Sydney - Paris return, a total of four legs. The food was just average and again we had to wait for trays to be cleared, difficult when you want to use the toilet. The aircraft didn't appear to be new and one had a lot of rattles and noises. It looked as though the upholstery was parting company with the seat shell on one aircraft. Generally the cabin staff were very good, but again not really any more special than other first rate airlines in my opinion. The toilets were always clean and tidy when I visited them. I haven't flown SA for a few years and I must say I was a little disappointed really. I would fly with them again as long as the price is right as I don't believe that I would pay a premium just to fly with Singapore Airlines. It was still a pleasant experience flying with Singapore Airlines, just not the great one I was expecting.","Not what it once was","2" "2019-05-18T08:46:40-04:00","Desktop","5","review","Have flown many times with Singapore airlines and many others on long haul flights. Without a doubt the best airline in the sky.","Best airline in the sky","1" "2019-05-18T08:45:10-04:00","Mobile","2","review","Loved to fly Singapore airline, cabin crew service constantly outstanding. However, arrived Singapore and realised left something in the plane and known the plane is sealed until next day becsuse we arrived in the midnight. Staff were hopeless, pushed us away from T3 to T1 then to D counter. The item we left behind is not an item that is easily pick up and we believed it will only be pick up when the cleaner cleans the plane. We reported to you and we expected you to give an afford to find it, not to let us know you forgot about it. Very disappointed. ","Disappointing service","2" "2019-05-18T08:36:17-04:00","Desktop","4","review","The flight from Perth to Ahmedabad was an ok flight. would have enjoyed it more if there was more legroom for such a long flight as its quite a journey.","perth to ahmedabad was a good flight","0" "2019-05-18T07:51:18-04:00","Desktop","5","review","I try to review Business Class travel as well as hotels, because i like noting the comparisons and approaches in style of different airlines. If i were an airline executive trying to consider my Business Class experience one of the first things i would do is to go on this flight between LAX and Singapore with Singapore Airlines. If only to see what the current benchmark in business class travel is. Now i am sure that you can buy your own first class apartment on a plane with a Gulf based carrier these days and i am sure you could argue that there is a level above this in commercial air travel and i am sure you are right but this is regular business class. Apart from the nice lounge and delightful service when boarding the plane you essentially get your own entire private capsule, looking away from everyone else you get this tremendous feeling of space. Whereas Virgin and Delta point you inwards, Singapore point you outwards. It gives a tremendous sense of space, you dotn really feel like you are with a lot of other people. And then there is the space they actually give you - it is a gigantic personal area you have, not only the seat - which i remember being massive on Singapore - but the lying space, the space at the side of you to put things, the charging space for your devices, all of it, there is just a really lovely sense of space. Clean, bright, private space, and that is above everything else is what you want. But then add to that the proper lie flat bed (this is a 16 hour flight you are bound to need to sleep during some of it), which isnt a seat that goes flat but rather the kind that folds forward to create a proper flat bed, and in this case it cant be too much smaller than a normal single bed. Comfortable bedding and nice toiletries. Couple that with the legendary Singapore service, the attentive staff, good food, plenty of water and it is a very very well put together offering. But not perfect - here are two things i would call out, one is physical, one is a question of timing. So in the physical space, it is not quite long enough. When you have the bed out its just an inch or two too short, so you find yourself having to curl your knees which is a bit frustrating and i can imagine for someone taller than i am (Im 6ft) would be an issue. The other thing is the way they time the flight, i couldnt figure it out, they serve dinner after about 7 hours which means that they expect you to sleep before dinner - which is weird because you are leaving LA at 1130 in the morning and so bedding down for a nights sleep is weird. They told me it was because they were working on Singapore time but that sounded like a strange answer when youve just left LA. So i think there is some work they could do on their flight plan to get the timing and inter-sections of when things happen more logically defined. I guess that is flight specific though and shouldnt detract from the great effort they have made to continue to define the bar in Business Class travel.","Easily sets the bar for Business Class Airline travel","1" "2019-05-18T06:40:16-04:00","Mobile","2","review","All round mediocrity from the food ( stale bread / food inadequately warmed and so on) soulless business lounge at Changi The most awkward seating which requires your feet to be wedged sideway into a narrow cove. You cannot just recline to sleep you have to request staff to configure it. For a similar price you get plush and pampered service on Qatar with far superior food. SQ is the only airline which does not provide an amenity kit. You get to share cheap cologne dispensers in the economy class size toilet. It’s all about cost cutting and poorly configured business class seating. Staff no better than competitors. … and don’t bother calling customer service in Jakarta - you will not have your call answered. ","Worst Business class seating A350","5" "2019-05-18T06:37:49-04:00","Desktop","5","review","LH. Flight operated by Singapore Airlines. What can I say except fantastic. Seats comfortable, well appointed space storage areas. Read my report on BA and Singapore Airlines is everything that they are not. The food was good and what made the journey pleasant was the staff, very attentive. Thank you Singapore Airlines.","Chalk and cheese. Singapore v BA.","1" "2019-05-18T06:28:37-04:00","Mobile","5","review","Singapoe airlines is always one of the best airlines in the world. It's inflight entertaintment is excellent and unbeatable. The cabin crew is also very care to the passenger's request.","Great Service Airlines","0" "2019-05-18T06:14:23-04:00","Mobile","3","review","SQ is not what it once was. Food and beverage now on par with Budget airlines. Even in Premium slow service and you are left with your empty tray for up to an hour. The crew have lost their calm friendly ways and now look flustered and anxious. Premium seating offers the legroom that economy used to offer on the 777. The food on the Johannesburg singapore leg is frankly atrocious and consistently so on this leg. Do something about it ! Pay a little more and go Qatar on this route. By the way - the only airline which does not offer an amenity bag even in business class","A slow decline ","3" "2019-05-18T03:57:20-04:00","Mobile","3","review","Singapore Airlines has a reputation for being an airline that delivers outstanding customer service; we did not find this to be the case. The flight attendant looking after the area we were seated in was very abrupt, and quite rude - which is a shame, as all other flight attendants appeared to be very friendly and helpful to passengers in their area. The cabin was clean, the toilets were kept very clean for the duration of the flight. The space between seat rows seems narrow, and the aisles felt are narrower than other aircraft I have flown on. Overall, a good flight, but not outstanding. I would fly Singapore Airlines again considering the flight path and ticket cost.","Underwhelming...","2" "2019-05-18T02:36:38-04:00","Mobile","5","review","Flown with a few different airlines to the far east and this was my first with Singapore airlines and as to be said it's up there as one of the best I have flown with the food was ok which is something for a ane and you get a little menu which was nice and overall just a good experience ","Nice flight","2" "2019-05-18T01:02:56-04:00","Desktop","3","review","Flight from Perth to Singapore was comfortable even though I am tall, Singapore to Vietnam,(HCMC) was comfortable, HCMC back to Singapore also okay, but the flight from Singapore to Perth was absolutely dreadful. The plane must of been the oldest in their fleet, felt like I was sandwiched between two people, I had a problem reaching down to get my glasses out of my bag and I am not overweight by any means. I was very disappointed with the airline considering its high rating. If and when I ever fly with them again I will be finding out which plane I will be flying on. I was sent a survey but I wish they had of sent me one for the flight from Singapore to Perth","Very Disappointed","1" "2019-05-17T23:35:16-04:00","Desktop","5","review","This is an airline I always feel comfortable to fly with. Excellent service. Meals were enjoyable. The only concern this trip was the in-flight movies. I felt they were a bit limited. All elses was great.","Excellent airline","1" "2019-05-17T21:49:19-04:00","Desktop","5","review","Very attentive crew, comfortable seats, food was really nice, loved the hot towels, did not like the long journey","Great airline","0" "2019-05-17T21:33:20-04:00","Desktop","5","review","Disappointed that our favourite airline, Singapore, has configured this aircraft with the worst economy class seating I have experienced. I am an average sized person, 184cm and 100 kg, and found a centre seat in a middle row of three extremely cramped and uncomfortable for a 9- hour flight. Five stars for service; one star if possible for comfort.","Cramped on Airbus A350","2" "2019-05-17T20:59:23-04:00","Desktop","4","review","Very early morning flight to HK- left on time with smooth check in time. Easy and comfortable with good food.","Early flight","1" "2019-05-17T18:36:30-04:00","Mobile","5","review","SA has been mine and my family’s preferred airlines for travels from and to Sydney. There are two main reasons for it. One, we love Changi airport! We prefer to break the journey from India to Syd and there’s no other place we’d rather be than Changi, S’pore. SA travellers get free vouchers to spend at the airport as well. Two, the business class seats on most of the flights are very comfortable and can be converted to proper beds and so there is usually no travel fatigue. The seats in economy and PE are good too. Ive seen rude onboard crew a few times in E and PE but haven’t personally had any bad experiences. Food is always great! I love their ground staff especially in Singapore as well as their service in the KrisFlyer silver lounge and gold class lounges are great. Overall it’s a superb experience. I’d highly recommend this airlines.","Always SA","0" "2019-05-17T16:29:09-04:00","Mobile","5","review","We flew from Melbourne to Singapore with 4 young children and the flight attendants were all amazing. They went out of their way to ensure we were comfortable and one gentleman by the name of Xavier, went above and beyond. Our son’s name is also Xavier and he came and spoke to him and gave him a little teddy bear and was absolutely lovely. Wouldn’t hesitate to fly with Singapore Airlines again, even if they are dearer as their service is amazing.","Fantastic Customer Service","0" "2019-05-17T16:25:14-04:00","Mobile","5","review","As I also work for a airline when reviewing other airlines I look for everything I would expect from my own service. This was the first time I flew with Singapore Airlines and Ill tell you now it wont be the last. From the moment we stepped on the aircraft we were greeted and made to feel welcome. My son who is 9 was asked his name, given a special kids pack and was told he would be lucky enough to get his food given to him first and asked what he would like. We were given a hot towel and menus all before we took off. Before the service started my son received his meal and drinks and always greeted with his name which was a neat bonus that they always remembered. Everything was awesome, movie selection, pillow and blanket, food with a nice warm bread roll and customer service was great. The crew were well groomed and from hello to goodbye Singapore Airlines was just amazing. Well done! Great first experience and I definetly recommended.","Blessed with the best service!","0" "2019-05-17T14:39:57-04:00","Mobile","5","review","Flight from Singapore to Sydney was a much more comfortable flight in Premium Economy on the A380. Extra leg room was fantastic and the service was good. Additional premium economy service ‘Book the Cook’ was great as it allows you to select and book a menu item meal for your flight.","A380 - Extra room and good service","1" "2019-05-17T14:36:17-04:00","Desktop","5","review","The staff were lovely nothing was too much trouble. We usually fly cheaper airlines but was most impressed with the in flight services. The Singapore Slings are worth a try.","great service","1" "2019-05-17T14:00:31-04:00","Mobile","5","review","I came from Delhi to Sydney in April and shall be flying back to New Delhi on 22 nd of this month. I feel that the airlines makes you realise time and again that in economy class you are last preferred traveller. I agree that the higher class passengers should be given more facilities and upgraded food but this should not be apparent to all in welcoming, announcement, And basic courtseys at check-in. The staff was efficient in the flight and tried their best to make everything perfect. On the upcoming flight on 22nd I am not entusiastic rather am scared of the cramped seats and plastic glasses even for beer or drinks. They should at least have the courtesy of giving cans along with a disposable glass. In India whole Shatabdi or Rajdhani trains serve better food in better cutlery to a crowd 20 times that is in the airplane. I think Singapore airlines and others should learn from them. Waiting for the horrific experience to begin on 22nd...","Class difference glaring","1" "2019-05-17T12:59:25-04:00","Desktop","5","review","One of the best attended flights I""ve had and I travel to 4+ country's per year. The Asian airlines seem to do the best when it comes to customer service. They have nice lounges also. I travel for MotoGP and F1 races for work and pleasure so I fly a lot.","A long flight made to seem short.","0" "2019-05-17T09:58:51-04:00","Mobile","4","review","The flight from Johannesburg to Singapore was comfortable. Friendly service very welcoming and attentive to passenger requirements. Food was good. We had an onward journey after Singapore to Bali and the flight was the same consistent great service.","Comfortable, Friendly Service","1" "2019-05-17T09:33:56-04:00","Mobile","5","review","Good, comfortable, clean and on time flights. Although all flights on this trip managed to not serve me food though because they ran out of vegetarian meals, which is wierd considering its from/to India. ","Decent, comfortable flight. Veg food an issue. ","0" "2019-05-17T07:44:11-04:00","Desktop","2","review","My misgivings started on arrival at Changi airport. I found their desk and asked them to change my meal ( I had requested vegetarian, months ago) and had been given vegan on the outward journey. The airline representative was curt and told me I should have sorted this at the start of my journey, (I tried but was told to do this at Changi) I was then told that they needed 6 hours - we had nearly 8 hours before our flight at the time. I was then told to sort it on the plane. Needless to say, they listened to me, but served me an inedible vegan meal. I have travelled with Singapore airlines on several occasions and am very disappointed,","Not so good this time","2" "2019-05-17T03:09:48-04:00","Desktop","3","review","I chose Singapore Airlines for 2 reasons: One was the short layover between airports. The 2nd reason was, that I was curious to why its the worlds best airline?...and I wanted to fly on the A380-800 ! I have flown a lot of airlines in the past 30 years, and Emirates really had the best food in business and even in Economy. This time Emirates had really long layover times in Dubai, so I chose Singapore Airlines. They where really ON Time, but everything else was lets say: OK to mediocre. On the 1st segment from Manila to Singapore, service was good, and the food was OK, not what I expected, but OK. On the 2nd segment, which was a really long flight, from Singapore to Frankfurt, the food was really bad! Dinner was served shortly after midnight, which was some sort of dish, but I could not really define what it was, but I was fairly hungry, so I ate most of it. The dessert was disappointing to say the least. When breakfast was being served ( you have barely slept and you are looking forward to a really nice breakfast and coffee...) it was not eatable !!! The egg dish was bad, the sides where horrible and the bread was cold! My 2 neighbours did also NOT eat anything, which was a bad sign in itself. I called the purser and explained that the food was really bad, and she served me something from business class. This was OK, but sadly nobody else received this...as far as I could tell. I asked the purser, IF any of the crew tried this ""food""? Her reply was: NOPE! So would fly Singapore airlines again? In economy? Maybe...","ON Time airline with bad food in coach","1" "2019-05-17T02:31:55-04:00","Mobile","5","review","My wife and I plus 2 kids (5 and 3 year old) had the pleasure of flying to Singapore on flight SQ232 on 10/05/2019. We were lucky to have the new A380 fit out and absolutely loved it. Besides the fit-out of the business class cabin, the Service by the attendants was exceptional. After we boarded and sat down, my 5 year old son asks me ‘why is everybody so nice here’ (referring to the attendants). For a 5 year old to raise this question just shows how lovely and polite the attendants are. Even greeting me by my name every single time. The meals were great as well and there was a wide variety of onboard entertainment. Would definitely recommend the A380 with the middle seats if planning to travel with young kids. Best to stay away from the Boeing 777-300ER though if possible as the middle divider is too high and it’s difficult to access the next seat. ","Exceptional service ","1" "2019-05-17T00:40:02-04:00","Desktop","5","review","My daughter got quite sick on the flight -- she was already feeling nauseous the morning of our flight. She vomited on the flight. Worried for our daughter, we also worried about the other passengers. But the cabin crew was so very helpful in cleaning up, and also graciously reassured us that they were there precisely to assist with all the problems of the passengers. They made us feel very comfortable notwithstanding what happened. The service was, as usual, excellent. On the other hand, riding Premium Economy is quite different from Business Class -- got used to beds which are still much much better than reclined seats, but we felt that the cabin crew service was better (more attention) than in Economy class flights.","Gracious service","2" "2019-05-16T23:21:13-04:00","Desktop","3","review","Capacity flight which found us with a toilet bulkhead behind us and an arrogant selfish family group in front who insisted on reclining their seats to the max. With the bulkhead restricting us we had an extremely difficult time for the best part of 12 hours between Singapore and London. To make things worse there were issues with the bathroom behind us which only enhanced our experience. The staff offered platitudes but seemed more intent on the inflight entertainment of the the afore mentioned family giving some sort of voucher to the teenager as her headset was faulty!","Disappointing trek","0" "2019-05-16T21:52:45-04:00","Desktop","5","review","For a first time flyer I was terrified but wow what an amazing experience. I literally loved every moment of my flight there and back and my thoughts on being on a plane has changed forever! Comfy, friendly. Just amazing!","First time flyer","0" "2019-05-16T21:31:51-04:00","Desktop","5","review","They are the best when it comes to travelling with a baby or with a pregnant women! They take care of their guest the best. We got priority security check issues by the airlines, so that we could avoid long queues at Seoul.The airline stewards take good care of our toddler all through the long flight by checking if he was comfortable and wanted anything, to which our son took full advantage off.I would continue travelling Singapore Airlines!","Best airlines in all terms","1" "2019-05-16T20:18:10-04:00","Desktop","3","review","I like flying with this airline as there are rarely any unpleasant surprises. Good safety record. On time and well rehearsed in aviation travel service and reasonably comfortable for economy travel. My only comment would be that the in flight service is always a rushed affair. This may reflect that a lot of passengers are in economy seating, too many people for too few staff. However, the staff are always cheerful and efficient despite the demands on them.","Cheerful and efficient but rushed service.","1" "2019-05-16T19:53:48-04:00","Desktop","5","review","Pleasantly surprised with the legroom in Economy I am over 6 ft tall and comfort is something I find not great as usually travel Business Class on long haul flights.The entertainment system is generous with programs easy to navigate windows larger seats comfortable have no hesitation in recommending this Airline and aircraft.","Economy 787-10","2" "2019-05-16T19:37:01-04:00","Desktop","5","review","No words to say.... excellent .... outstanding... errorless . crew were so pleasant and cheerful... I did not feel that I and my family being serve and taken care so well at 36000 altitude.","World Best Airline","1" "2019-05-16T17:12:34-04:00","Desktop","5","review","Flew from Hong Kong (HKG) to Singapore (SIN) in Business Class on the A380. We were in 96D and 96F. We used Kris Flyer miles for the trip. That took a little patience and a phone call 2 days before we left as we were wait listed. We also did Book the Cook and ordered a meal. The food was good but the service is hands down better than any other airline out there. We have flown Business on Lufthansa, Thai, ANA, EVA, UA. The seat on the A380 is so roomy that it feels like First Class. We have also flown Korean in First. This seat is state of the art and should be used as a standard for all airlines. However, the other type of seats they have requires the seat to be folded forward to create the flat bed. Those seats are less desirable. This A380 seat was pure joy.","Business Class in A380 is like FIRST CLASS HKG to SIN","0" "2019-05-16T16:46:21-04:00","Mobile","4","review","Actually quite comfortable and having own tv was a plus. He didn’t wear his earphones but was able to watch the picture. We had wifi which we could purchase on the flight so he could watch his iPad. They provide a pillow and blanket so no need to bring those extra items to lug around. Drinks and meals obviously provided. Loved the wine :) Service is great always smiling and the A380 is a smooth ride. Will definitely fly Singapore again.","Travelled with a 2.5 year old for the first time","2" "2019-05-16T15:45:43-04:00","Desktop","5","review","On our way back from Penang - we flew Silk Air (subsidiary of Singapore Airlines) and it was a good flight. A big surprise was waiting for us on the flight from Singapore to Perth. A Boeing 787 Dream liner. Wow it is big / comfortable and the service is the Best airline service ever. We have flown to either Singapore and Penang a combination of possibly 20 time on different airlines. You cannot beat Singapore Airlines","The Best in the Sky","1" "2019-05-16T15:25:32-04:00","Mobile","5","review","Spoke to girls in Brisbane they were brilliant Charlotte & Georgie catered to all our requirements we needed to have a return flight from Brisbane/London, however we were cruising from Singapore to London. Another company we have been with for many years wanted to book 2 one way flights.Singapore made it return without the Singapore to London leg with a substantial saving to us.They booked us on extra legroom to Singapore then Premium Economy home. We could not fault their service. The staff on board each flight were also fantastic nothing was too hard. Overall a brilliant trip.","Brilliant Staff & Airline","1" "2019-05-16T13:47:21-04:00","Desktop","5","review","I know this airline since I was child.But now I can use this airline I use this airline because get the promo ticket from the travel application. I like the hospitality from the cabin crew. in flight entertainment is good, many film can I watch. in flight meal is excellent.","best airline","1" "2019-05-16T13:25:49-04:00","Desktop","5","review","The highlight of flying with Singapore Airlines for me was the tour of the city I took when having a 13hr transit stopover. Apart from Changi Airport being a fantastic airport to lounge in, the option of leaving for a few hours and seeing some sights (for free!) was a great activity. I also hired a room and had a nap and shower in that time so I was well rested for the next leg of my journey home (and the Singapore Slings went down a treat!). The airline is consistently good, the service, food and amenities made the return trip very enjoyable.","My first choice for air travel","2" "2019-05-16T13:07:06-04:00","Mobile","5","review","First time flying with Singapore Airlines and will definitely not be the last, excellent service, food was very tasty and served hot. Staff were friendly and helpful. Free entertainment was a huge bonus on a long flight, the hours flew by while watching new movies and listening to a wide variety of music. Really enjoyed the games built into the entertainment system as well.","Great service!","1" "2019-05-16T12:19:11-04:00","Desktop","4","review","The way from Sydney to Singapore was excellent. The way back seemed tone the same, until we got the food. It was really not good. Tasteless and licked like old. The flight itself was excellent, enjoyable.","A bit of disappointment.","2" "2019-05-16T12:01:47-04:00","Desktop","5","review","Excellent full meal service and any drinks,latest in-flight entertainment, decent leg-room Crew was very friendly and helpful","Service","0" "2019-05-16T11:15:52-04:00","Desktop","5","review","When my wife and I were planning our trip to the UK last year, I kept reading about how awesome Singapore Airlines is. So, when I found a non-stop flight to Manchester at a good price, I snapped it up. We weren't disappointed. From the moment we stepped on the plane in Houston to deplaning in Manchester, we received the best in-flight service we have ever experienced. The seats were comfortable and reasonably spacious for Economy. Amenities were thoughtful. Food was excellent! A choice of entrees, side dishes, and dessert at every meal. And the flight staff were ready to help but not intrusive. We will definitely be flying Singapore Airlines again on our next trip to the UK.","Can't Wait to Fly Them Again","0" "2019-05-16T10:41:11-04:00","Mobile","3","review","I’d never flown with Singapore Airlines before and I’d heard that they were one of the best airlines for long distance travel. Unfortunately I was left a little disappointed. Going out and flying back to UK, we were crammed in like Sardines. I’m not the biggest bloke but I struggle to sit comfortably at any time during the 13 hour flights. I also found that the food was pretty poor quality. The only saving grace is that the hostesses were attentive and when I asked for something, it usually arrived promptly and with a high degree of courtesy. In all, I don’t think that Singapore Airlines are all that they’re cracked up to be, unless you can afford first class or a suit.","Not all that!","2" "2019-05-16T10:23:48-04:00","Desktop","4","review","Seat 41 H - mixed reviews. Overall comfortable, but anot extremely restless flight. Flight attendants were constantly walking up and down through the curtain drawn between cabin class. Since the in flight entertainment wasn't working, all i could do was try get some sleep...but only to have contracted Acute Sinusitis Respiratory Infection from the air conditioning. This wasn't an A380-900. It was the previous model aircraft.","Economy class","2" "2019-05-16T09:36:44-04:00","Desktop","5","review","Great service from start to finish on every leg of my return journey including the Business Lounge in Singapore. Cabin crew were very attentive and helpful, the food served, of which there was ample, was very good and tasty. Seating and bed were comfortable. Can't fault this airline, have flown with them before and will definitely consider them again for any future travel.","Singapore Airlines The Best","0" "2019-05-16T09:16:16-04:00","Desktop","5","review","Best in the class. The aircraft, food, and crew all are always beyond par your expectations. Always a pleasure to fly Singapore Air.","Always a smooth flight","0" "2019-05-16T08:35:19-04:00","Mobile","5","review","Was unexpectedly re-routed to Singapore Airlines for my flight to Johannesburg - what a treat it turned out to be. The ground staff were so helpful in getting our group through the formalities and onto the plane with moments to spare. The in-flight staff were beautifully groomed, super-efficient and very pleasant. The hard product is comfortable and spacious. The food was amongst the best I’ve ever had on any flight. In-flight entertainment caters to a diverse range of tastes and for someone who doesn’t sleep on a plane, I wasn’t at a loss for entertainment. Our luggage did not arrive in Joburg with us - not remotely the fault of Singapore Airlines but due to the extremely tight layover we were given. However, our luggage arrived on the next flight and was couriered to my office in less this four hours of touchdown. Exceptional in every way and highly recommended.","Fabulous experience","1" "2019-05-16T06:03:21-04:00","Desktop","2","review","My wife and I travel to Thailand yearly. We have flown many different carriers, Japan Air, Korean Air, EVA Air and wanted to experience Singapore Air as it has often been rated #1 in many reviews. My first big mistake was not considering the 17 hour non stop flight that our bodies have to endure. Sitting for this long is not healthy. It's brutal! Our experience with Singapore Air was extremely disappointing and not up to the 5 star ratings it has previously received. The food service in Premium Economy was plain and non appealing compared to other air carriers I have flown. Drink service was slow and sparse. Then you have to race to the next gate to catch your connecting flight to Bangkok, another 2 hours away. Sorry Singapore Air, Your service and flight to Bangkok was not up to the 5 star awards you have been given.","First time flying #1 rated Singapore Airlines","2" "2019-05-16T05:56:45-04:00","Desktop","5","review","I recommend Singapore Airline the best service, good quality of food, ontime flight, comfortable, money worth. ","Flight review","0" "2019-05-16T02:17:56-04:00","Desktop","5","review","Recently I had to travel to Guangzhou for an office matter as instructed by my Boss.While it was a short flight like about 4 plus hours.The flight was a pleasant experience for me as the flight attendants were friendly and nice to me.The movies choices were to me also great.I would recommend SIA to anyone travelling to Guangzhou.","Always a great way to fly","0" "2019-05-16T01:50:04-04:00","Mobile","4","review","Flying Singapore Airlines... ...good service, friendly smiley staffs. Helpful and at least when you asked them for something, they do return with the goods unlike Emirates where my meals were forgotten even after two reminders. Meals were not bad either.","Great service","2" "2019-05-16T01:31:33-04:00","Desktop","1","review","I have been an avid fan of SQ for many years but have always felt the ground experience is average compared to their inflight product. Today I had an experience with their Philippine Call Centre that defied description. Suffice To say I was on the phone for 1 hour 4 minutes simply to change my date of departure. To say the call deteriorated to the farcical is an understatement. The information being given to me was erroneous and untruthful. I became so exasperated I asked to speak to a “manager” but was told no manager was available to speak to me. I asked if a so called “manager” could call me back to which I was assured. It is now some 8hours later and not a peep. I also trolled the internet to find a “complaint” contact in SIN and, “why am I not surprised” could not locate any contact details - ANYWHERE - where one could contact to speak to rational human being. Sadly I am resorting to TA to see if anyone is listening to customer feedback in SQ and if so, what are your contact details. I feel this will be a futile plea but I remain optimistic that the voice of reason will prevail. 8080523886","Singapore Airlines Call Centre","6" "2019-05-15T23:57:43-04:00","Desktop","5","review","You can't expect beeter service of this!!! a plesant trip, confortable seat also if in economy class. Very tasty food. Always with smile and very polite. THey never leave alone....always ready for every needs!!! Amazing the hot towel before leaving!!! TOP!!!","That's why they are number 1 !!!","0" "2019-05-15T21:50:44-04:00","Desktop","1","review","Waited 5 months to get a round trip ticket with bulkhead seating due to blood clotting Disorders. Finally got middle row bulkhead. Then at last minute they switched me and did not seem to care about my medical condition that could result in DVTs and Pulmonary embolisms on this 18 hour flight. They asked for medical proof, which was sent, and they then ignored the medical need. So so very disappointed. They know I am very prone to blood clots and have a high probability of getting one yet they gave. Away the special seat that would prevent such a problem, a seat I waited for months to get . Also separated me from my wife when they switched my seat. So for 18 hours we are now at opposite ends of the plane.","They Changed my seat last minute from Bulkhead","5" "2019-05-15T21:41:29-04:00","Desktop","5","review","We would like to share our positive experience while travelling in SQ 802 on 21 April 2019 ( A380) from Singapore to Beijing . The service received from the cabin crew in the upper deck was exemplary. The team members Karrine Yap , Iver Tan and Alvin Tan were excellent and courteous. The service provided them is of a very high standard and should be an example for other crew members in any airlines. We would like to thank them for their fantastic hospitality and looking forward to similar services and experience. We would appreciate if you can pass on our sincere thanks to the above members of your cabin crew.","Positive feedback on services received in Singapore Airlines flight to Beijing","7" "2019-05-15T19:13:24-04:00","Mobile","5","review","I have been flying Singapore airlines for work since 2005. Their service is still one of the best. I have tried other airlines and some of them leave you feeling as if the cabin crew are the paying customers.","Service is still good","1" "2019-05-15T18:06:40-04:00","Mobile","5","review","We had a flight from Zurich to Jakarta with an overstop in Singapure. The first flight was actually operated by Swiss but anyway the ticket was bought via Singapore Airlines website for an affordable price of 520$. The first flight has a very nice entertainment program. A couple of movies were very good! We did not have any issues in Singapore. Everything was handled fast, smooth and professionally. The plane from SIN to CGK was a bit older compared to the first leg but still great. The food on both flights was tasty. Overall, it was a pleasant experience with Singapore Airlines. Definitely would recommend! ","ZRH-SIN-CGK","1" "2019-05-15T16:11:35-04:00","Mobile","5","review","Recently flew on the new regional A350 of Singapore Airlines. Business seat was comfortable offering good privacy and food was fantastic. Seat could be lowered down to a fully flat bed. I ordered the lobster thomidor from Book The Cook and it was savoury and juicy. Service was impeccable as well. Stewardress often came around asking if passengers wanted drinks.","Fab regional biz class on new A350","0" "2019-05-15T15:00:13-04:00","Mobile","5","review","Travelling yesterday to Australia to visit my daughter and new grandson, went economy class via Singapore,long first leg (13.5 hrs), but comfortable seats,very good entertainment, very good service from friendly cabin staff. Singapore airport big,friendly,with excellent facilities.","Service","2" "2019-05-15T12:56:27-04:00","Desktop","4","review","I have flown with them many times and they are consistently very good. The one BIG negative to me is that they provide the front seats to people with infants to utilise bassinet clips. One previous flight I was in Premium Economy and had a screaming infant directly behind me on the bulkhead, hence I won't pay the extra any more. It is also a dangerous practice as they rows with extra room are those to be utilised in an emergency, for example one exit side is blocked these rows would be the crossover point. The staff are always friendly and efficient and food better than average. With the exception of their bassinet policy one of my favourite airlines.","One of the better airlines.","0" "2019-05-15T09:33:08-04:00","Mobile","5","review","We have flown for over 15 hours with this airline. Lots of food and unlimited amounts of drinks was provided. It the bathroom they had tooth brush, tooth paste, hair brush, socks. There were over 600 channels in many languages on TV. Even when we were on 2 hour flight, we still got fool meal.","Best Airline!","0" "2019-05-15T09:20:05-04:00","Desktop","4","review","COMFORTABLE ECONOMY SEATS! We'd never flown Singapore before but tried it because of convenient flight times. Unfortunately we couldn't get premium economy, just the cheap seats. We were very pleasantly surprised. My husband is 6'1"" and was very comfortable in his window seat, instead of suffering as he often does in cramped planes (worst is Delta). The seats all kind of recline a bit (not just lean back as most) and are really nice. We were able to get good sleep on the overnight flight to Dublin. Service was pretty typical, plenty of food that was sometimes good. Nice cabin crew. Lots of movies and games available. The only downside was delayed luggage when we returned home, apparently our bags wanted to see Singapore. We got them 2 days late.","Comfortable flight","1" "2019-05-15T08:32:04-04:00","Desktop","5","review","Singapore is always my first choice for long haul travel. Modern well equipped planed with lovely staff and good food in economy. The bonus for New Zealand to the UK is only 2 flights and the delight of stopping at Singapore. Looking forward to the flight home tomorrow.","Great airline to travel long haul","0" "2019-05-15T01:30:53-04:00","Desktop","5","review","Singapore Airlines continues with its efficient and good service. Whilst other airlines oversell their seating, change and cancel flights without notice and have bad check in service, Singapore Airlines keep their long-standing approach of being a good carrier.","A smooth trip to Singapore and back","2" "2019-05-15T00:41:13-04:00","Mobile","4","review","We first time long haul flyers chose Singapore airlines as our main carrier due to reputation. Our first leg from Akl to Singapore was with Airnz and have to say we were impressed with their service, food and drinks. Expecting even better from Singapore airlines we were a little disappointed. Staff were friendly, food when served was plentiful (cant please everyone's palate) and water was offered regularly. Our first leg was a 13 hour plus flight and after being served the first meal we were then left wondering after 6 to 8 hours when the next meal was coming. When we finally asked when the next meal was to be served found out about 2 hours before landing. Was then told we could help ourselves to snacks ( sandwiches, muffins etc from galley). Have to say sandwiches very nice but if these snacks had been offered earlier or regularly would've given a higher rating. Seating in economy was what you would expect and the 3 of us being around 5 ft tall was ok. Blankets and pillows were on all seats when we boarded but felt compared to Airnz movie selection was a bit poor. The hot flannels handed out after takeoff and before landing was nice as was bag with socks and toothbrush and paste. A bit more information as to meal times and offering snacks ( without feeling a nuisance for asking), would be a positive move. Toilets were generally clean considering the usage and mouth wash, toothbrushes, sanitary products, hand lotion and cologne a nice touch. 8/10 for efficiency and timeliness. ","Comfortable and clean","2" "2019-05-15T00:32:37-04:00","Desktop","3","review","Very disappointing but not unexpected response from red-taped, unresponsive customer service. Platitudes that don't get you anywhere. You pay Business Class fare and they cannot provide Water of your choice !. Perrier should celebrate - the most expensive drink in the world beating all champagne. SIA's response as follows (names taken off to protect the officer) : We are writing in reference to our telephone conversation regarding Passenger XXX request for Perrier Sparkling Mineral Water.. As we have spoken, we regret to inform that we are unable to serve 5 bottles of this item on board her upcoming flights. (13 - 14 hours to London and back). We seek your kind understanding that we are not able to cater to passengers’ personal preferences. PASSENGERS - PLEASE NOTE THIS - from the world's purportedly best serviced airline! Should you require further assistance, please do not hesitate to highlight to us.","View their non response to request for Perrier Water - misses the point about service","4" "2019-05-14T20:58:37-04:00","Desktop","5","review","From check in to departure was hassle free. Friendly air crew & ground staff. Great choice of in flight entertainment.","Makes you feel welcome","0" "2019-05-14T11:57:20-04:00","Desktop","3","review","Have always heard that Singapore is the highest rated airline, but we weren't impressed . We had premium economy seats, and the only restrooms were behind of first section of economy, which meant all of premium economy and some of economy were waiting for 2 restrooms. Also, we had ordered meals ahead, as suggested online, but it turned out what we ordered wasn't what they were serving that day. They served us what we ordered, but they were old and dried out. Never would have ordered in advance had we known this. Also, on the way back from Bali to San Francisco, even though we had one boarding pass for the whole trip, we had to get off the plane in HongKong taking all of our belongings, and then go through security again, even though we hadn't left the airport. The premium economy seats were comfortable and the entertainment system worked well.","Expected More","3" "2019-05-14T09:46:56-04:00","Desktop","4","review","This was a 13 hour flight and knowing what a reasonable flight we had coming out we were not looking forward to the home flight. Crew were lovely and the plane was clean, but the meals were awful. Semi- scrambled egg and ratatouille for breakfast??? Seats were usual economy cramped but that’s only to be expected. Entertainment was excellent with a lot of new films, tv shows and good music","Long haul tolerable","0" "2019-05-14T09:17:31-04:00","Mobile","5","review","Once again we used Singapore Airlines for our flights home and except for the length of the flight were very pleased with everything about it. From Stockholm we flew to Moscow (here we had to alight and go through customs and then back on to the plane), then Singapore and then to Brisbane so we're very glad to reach our destination. Service is excellent and the comfort in business class is well worth the extra cost on such a long flight.","Excellent service","2" "2019-05-14T09:15:28-04:00","Desktop","5","review","The service,efficiency and timliness on this 5 hour flight from Mumbai to Singapore was excellent. It was a new Airbus 350 aircraft, the flight was very smooth and took off and landed on time. Food service was good. Even though my wife and I were in economy, the entire journey was very pleasant and comfortable. I would definitely fly Singapore Airlines again if I have a choice.","Singapore Air","2" "2019-05-14T05:19:08-04:00","Mobile","5","review","This was my first trip with singapore airlines but for long flights in the future i would always prefer to fly with Singapore airlines. Service, flight attendants, food, drinks, entertainment, cleaniness, and check in are absolutely outstanding. I have been using American Airlines and United Airlines for my business and personal trips but in comparison to Singapore Airlines the total experience that Singapore Airlines provides to customers is outstanding. Other airlines should learn from Singapore airlines as a role model airline. ","World Class Airline!!!","0" "2019-05-14T04:03:52-04:00","Desktop","3","review","After reading that Singapore Airlines is considered number 1 in the world, our experience was less than satifactory. The online check-in was so abysmal, that it was actually impossible. Had to be done at the airport just before the flight, so consequently getting a preferred seating was also impossible. The seating was cramped, more so than other airlines and none of our party was a large person. The flight attendants were mostly polite, some were a little rude and none were very friendly.. However, perhaps being Australians, our idea of friendliness may differ. All in all, not up to standard, so none of us will consider flying with Singapore Airlines again.","Not what you'd expect from the world's leading airline!","2" "2019-05-14T01:34:00-04:00","Desktop","3","review","Having flown most of the intl airlines to and from Asia, I was super excited to finally try the world-renown Singapore Airlines (paying a bit more to experience it)! Should have managed my expectations a bit better.. TLDR: - Ambience/Infrastructure: 3/5 - old aircraft, tvs were avg sized, remote based, non-touch screen, furniture old/used. - Seat/Legroom: 3.5/5 - foot petal available and could lean back an inch more than typical economy seats - Food: 2.5/5 - most surprising tbh. The bread rolls were cold, mains were too salty or had wilted veggies, desserts were clearly supermarket catering style. During long flights, I got hungry and asked for snacks. Was told none were available (?). Really, none? This is a first for a ""premium"" airline. Food was inferior to that of Cathay, Eva or JAL. - Entertainment: 3/5 - very disappointing. Old selection of movies to TV. Maybe it was a licensing thing, but no marvel movies at all? Asian films were 5-10 years old. - Service: 4.5/5 - very nice and attentive crew members. They would frequently walk by and pick up used cups etc. The hot towels prior to meals was a nice touch. - Overall: 3/5 - for the premium price, think I derive more value from competitor airlines. I'm told,however, business and first class are the standouts, would try again if one day I get that opp!","SIN -JFK (Economy):TLDR: A lot of excitement and research prior, barely met expectations :/","0" "2019-05-14T00:23:18-04:00","Desktop","4","review","Poor use of Data Analytics among siloed departments. They know that I ONLY drink Perrier Water, nothing else and CONSISTENTLY run out. Was told Supplies stocks 6 bottles to share among the almost 50 passengers and you have to RESERVE bottles AS SOON AS YOU BOARD in order not to run out. Must be the most EXPENSIVE Perrier Water in the world. Unacceptable and shocking. Was told that you have to INFORM the SIA local rep EACH time you make a trip - e.g. TO and FROM (on a return journey) Poor example of no JOINED UP thinking / silos/ poor use of customer data. You ALSO have to fill in Emergency details - TO AND FROM (as if you change SPOUSES to and from your trip). Singapore is aiming to be a Smart City - the flagship airline needs to keep up. Cabin crew are very nice - it is a SYSTEMS - SUPPLY Chain issue","Limited Perrier Water in Business Class","3" "2019-05-13T22:13:00-04:00","Desktop","5","review","What's more, Bullet points: * Old version of A380 suites. * Book the cook is a must-try. * First&Suites passport check is less than a minutes. Reviews: Airport services Singapore airlines is no doubt the best airlines owning the most convenient airport services. The First&Suites passengers can use the separated building in Changi airport with super fast track to pass the security and passport check. Whats more, the suites land services also offered me a private sector in their lounge where I can use the shower room and the a la carte breakfast( dom perignon available). Cabin Services-equipments This A380 I took is an old version but still could be said a game changer as well as the leading standard in Asia- Pacific area. The bed is hanging behind the seat back and the seat itself could be transformed into a items holder when the bed is set. The entertainment system is also user-friendly with tv & music programs all over the world, where I even found a newest web tv series.. The restroom is less surprised but I ve been told that the newest A380 suites will have a bigger room. Cabin services-F&B T I was spoiled by their services. All the cc on board serving suites weclomed me personally, which was, on the side of passenger, very warm and truely appreciated. During the catering service, although different staff handled each of the process, drinks, appetite, main dish, dessert,surprisingly the preferences of mine were accurately acknowledged by every cc,considering there were approx 6 passengers on board.","SQ802 SIN-PEK，Professional Cabin team, best Asian Airlines","2" "2019-05-13T19:52:39-04:00","Desktop","5","review","The Premium Class in our A380 was very good. Roomy seats & attentive Cabin Crew. We used ""Book the Cook"" & were happy with our selections. As always a huge amount of media to choose from with large screens to watch your movies or TV series from.","Very Comfortable _ Premium Economy","0" "2019-05-13T17:15:39-04:00","Desktop","5","review","The check-in was very efficient and the boarding was done in a very orderly fashion (not a general check-in which is quite chaotic). The can bin crew were professional and try their best to make your flight as pleasant as possible. The meal was excellent.","Great Value for Your Money","2" "2019-05-13T11:34:18-04:00","Desktop","3","review","Service was very limited despite being 18 hours long. They rushed through the first service since the flight left at 11:30 pm. Then there was no service for another 11 hours. I know they brought around snacks and were happy to help me when needed but honestly wished we would've been pampered more. Food was average at best.","SQ22","1" "2019-05-13T09:31:17-04:00","Desktop","1","review","My husband and I travel very often long distance using various airlines and various classes of cabins. This time we tried out the Premium Economy seats on Singapore Air. The staff on board were very friendly and tried their best but it is no more than a glorified economy seat for a whole lot of money. I understand Singapore Air are trying to upscale Economy Class rather than downscale Business class but it leaves a lot to be desired. We were boarded with the Economy passengers, the TV’s in the seats were broken and we had to play musical chairs for two hours until they managed to get them working. If the passenger in front reclines their seat you are completely squashed like in Economy class. You have to share the same toilets, and cabin crew. They forgot the food (no dessert) we ordered with Book the cook the list is endless. After opening a case with customer service we still have had no response despite being promised one. You live and learn and Emirates are still the best, followed closely by Thai Airlines, where nothing is too much trouble. We just felt completely robbed and wish we had stayed with Economy or Business class. All in all if you want to throw money out the window please book Premium Economy with Singapore Air. Their Customer Service will also have you waiting forever for a response. (Cabin Crew aside)","Worst Premium Economy Class to date","9" "2019-05-13T07:51:21-04:00","Desktop","5","review","It was an experience to fly with Singapore Airlines. I have no words to discribe how nice was everything. I'm honestly amazed, hope I can afford it more times to choose them.","It was an experience","2" "2019-05-13T01:31:38-04:00","Desktop","5","review","I always take SQ when I want to fly any where else, believe me, it's worth every single cents u spend. The crews r friendly, the food is good, and my flights were always punctual :). I am flying to London next month with SIA, hope another great experience flying with u","Excellent experience","1" "2019-05-12T21:44:16-04:00","Desktop","3","review","Flew Sydney to Paris via Singapore. In general it was a good flight, although the leg-room in the Singapore-Paris leg (A330) was very cramped. My only complaint concerns the boarding procedures, both at Sydney and Singapore. There was little organisation, and even though in Singapore they called for 'Section D' (towards the back of the craft), nobody took any notice - customers or boarding staff - so by the time we finally got to our seats at the rear, after waiting for all the people at the front of the plane who were loading their hand-luggage, there were no spaces left in the overhead lockers for us. Meals were good for airline fare, but the selection of entertainment was limited.","Boarding shambles","0" "2019-05-12T19:03:05-04:00","Desktop","5","review","I have always loved Singapore Airlines because if its aircraft and many other reasons. The ground Statt as well as In flights peoples are very nice.","Perfect Airline for International destinations","0" "2019-05-12T17:25:11-04:00","Desktop","5","review","Flying with this airline offers you great choice and experience. The service is top rate and the food is divine.","Great experience","1" "2019-05-12T11:39:55-04:00","Desktop","4","review","We flew into Singapore and then onto Tokyo. Our stopover in Singapore was 3 hours which wasn't too bad. We arrived at Terminal 2 in Singapore. Unfortunately terminal 3 was stated on our boarding pass for our departure to Tokyo for our second leg but that was incorrect. We didn't check it until we had made our way to Terminal 3 and noticed the big board was stating Terminal 1. I guess this isn't the airlines mistake. Flights can change quite often by the airport control. Lesson learned. Check terminal as soon as it comes onto the board at your arrival terminal. The upside was that we saw two terminals that we hadn't seen before. The orchid garden in Terminal 2 was spectacular as where the orchids throughout the other terminals. Changi Singapore is a very efficiently run airport. The flights were both uneventful, the staff were very good and the food was good quality airline food. This time around we actually enjoyed the meals. A glass of wine with lunch was very nice. Singapore Airlines will remain one of our favourite airlines.","Uneventful flight","1" "2019-05-12T02:07:32-04:00","Mobile","3","review","The flight is delayed from Singapore. The boarding is quite smooth. The meal is served but without drink. Always has to ask. Flight landed smoothly, and reach the bag belt quite fast. But bag take a long time to retrieve it. ","SQ877","11" "2019-05-12T02:00:16-04:00","Mobile","3","review","The flight from SG to TP is smooth. Having a low fat meal and it is not bad. The service is ok. I just wondering why those having special is always not ask what drink you would to have? Entertainment is not bad for the show.","SQ878 ","10" "2019-05-11T18:30:04-04:00","Desktop","4","review","Flew back to AKL from SIN and after the flight up with Air NZ we were looking forward to comparing the service back with Singapore Airlines. We were in a B777-300ER which with Singapore's service has the cattle class seats configured in 3-3-3 meaning you have slight wider seats and better aisle room that some airlines which fly the B777 with the 3-4-3 configuration. Seats were comfortable and the in-flight entertainment system excellent. Seat recline was too much - the guy on the aisle seat across from me had a real issue with comfort as he was a big fella and had another big guy in front of him who reclined his seat full back, giving my neighbour virtually no personal space. That's probably as much to do with passenger flying etiquette as anything else, but a more restricted seat recline would certainly have helped. Staff service couldn't be faulted, Meals were OK - So much nicer they at least have you eating with stainless steel utensils, and not the plastic knives and forks used locally - so much better environmentally, We had a substantial tail wind coming back which was great given we had a tight transit time in Auckland. Much of this time saving was used up however as it took well over 15 minutes from stopping at the terminal to actually leaving the aircraft, as they let the higher paying passengers off first before the many in the back of the aircraft. It was pretty good service but I still rate their SilkAir regional brand as a better airline.","Pretty good, all things considered","1" "2019-05-11T17:11:02-04:00","Desktop","2","review","The food was horrid. What was said and what was brought out was totally different this was on the return leg to Melbourne especially when I booked the Cook. There were not enough toilets. Being in Premium Economy in SIA does not make any difference might as well save the money and go on economy.For being World class airline I'm sorry it was a disappointment.","Not that great","2" "2019-05-11T16:39:47-04:00","Desktop","5","review","From checking in at Changi Airport, SIA lounge & the flight to Auckland were all exceptionally good. Flight arrived on time in Auckland & clearance through Auckland formalities was smooth. Great experience as usual flying Singapore Airlines.","April trip to New Zealand","0" "2019-05-11T15:50:37-04:00","Desktop","4","review","As always with Singapore Airlines everything runs like a Swiss Watch. Aircraft is clean, staff pleasant and efficient, good choices on the entertainment system but the food is not up to standard. This flight has an early lunch, the main choices looked as though they had been prepared days in advance. I think they'd be better off offering salads or even rolls. Food for thought.","Zoos needs improving","0" "2019-05-11T11:20:11-04:00","Mobile","5","review","I had an excellent flight to Hanoi on Singapore Airlines. Inflight services from the crew was excellent. I will fly Singapore Airlines again.","Flight on Singapore Airlines","2" "2019-05-11T09:54:45-04:00","Desktop","5","review","the best airlines in the world, and it's true. best seat ever, best cabin crew, best member staff , amenities, food on board ... all the details are perfect .","fabulous","2" "2019-05-11T09:38:04-04:00","Desktop","5","review","A true pleasure to enjoy this trip in 1st class. With only 4 seats available you get an extremly personal service. Very nice food, drinks and the seat is huge! Nice feel in the cabin and lot's of entertainment in the IFE. Only smiles from the staff all the way. Probably the best 1st class in the world!","Probably the best 1st class in the world!","1" "2019-05-11T07:38:35-04:00","Desktop","5","review","Again, best flight experience! Polite, friendly, helpful crew members. Clean cabin/washrooms. Yummy meal: I usually don't prefer fish, but I did not mind this one. Unique ice-cream flavour, creamy and delicious, also supporting a local ice-cream brand! Wide variety of drinks, including red/white wine! Good selection of entertainment, including some newer movies! Would definitely fly with SIA again!","Best way to fly!","0" "2019-05-11T06:24:03-04:00","Mobile","1","review","They had very few items on the business class menu or snack items. If you asked for something the standard answer is that they ran out. I sat in 21k. I would not reccommend flying this airline. The service is slow and poor. If you want a drink they loudly repeat your order. The drink never comes or it comes 30 mins later. The mid flight meal service took 3 hours from start to finish. The toilets smelled and two of the toilets had a perpetual green light on although there was a passenger in the toilet. I was so happy to get off this plane. The seats are horrible. Not restful. Take Cathay and stop in HK. I wish someone else would take up this route","Skip This Flight. Service and Experience Is Trash","8" "2019-05-11T03:05:36-04:00","Desktop","5","review","Premium Economy On one of the worlds best and safest airlines is a excellent option if you don't want economy and don't want to pay Business class. Service is as good as what the airline offers. More comfortable and far more leg room. An extra meal choice compared to economy. There are separate checkin counters for Premium and check-in took me 5 minutes. There are limited number of seats available. Baggage goes priority.","Premum Economy on one of the best airlines","2" "2019-05-11T02:56:38-04:00","Desktop","5","review","Excellent Aircraft. Food is great. Cabin crew undoubtedly one of the best. Service was great. I have flown many times and of obvious reasons (firstly) safety (secondly) service I have always a preference for SQ. There has always been consistency in their service. You can book your seat in advance (on some classes). You can book the cook and I have done it several times. However, on occasions I could not be bothered booking but offered options have been good. SQ also offers some good hotels for stopovers.","Excellant in all ways","3" "2019-05-11T00:46:44-04:00","Desktop","5","review","Great service, easy check in. Cabin crew were efficient and friendly. The entertainment was excellent, too good to sleep through. Great food, the food on the return journey was almost as if it had been freshly prepared on the flight. Looking forward to the next flight.","Best airline","0" "2019-05-10T23:02:21-04:00","Mobile","5","review","I would like to commendate all the stewards, stewardess,pilot & captain of flight SQ8122, flying from Sydney to Singapore on 6 May at 12.45pm. I was a passenger seated at economy class, seat 33A. All members of the crew were attentive, diligent & provided service with a smile. The Pilot & the Captain were very reassuring and gave us timely updates about the air traffic situation and had a safe landing too. A special shout out to the male chief steward (he looks a bit like Jackie Chan),very friendly, professional & sincere staff who takes pride in his work. Kudos! SQ8122 team and I wish all the new stewards & stewardess serving us all the best and keep up the good work!😁","Excellent Service","0" "2019-05-10T17:32:26-04:00","Desktop","5","review","I am not keen on long haul flights. We chose Singapore for their hospitality and all other aspects of our flight home.","Along way home","0" "2019-05-10T17:20:03-04:00","Mobile","5","review","This airline has made travel a pleasure. The plane was a Airbus A-350. It was comfortable and had excellent service. All the flight attendants were very nice and totally concerned with you having a great flight. This is number one of all the different airlines I have flown both domestic and international. I would love to fly with them whenever I go overseas.","First Class Staff and Planes","2" "2019-05-10T15:24:25-04:00","Mobile","5","review","We took a 9 1/2 hr Singapore air flight from Manchester UK to Houston TX in business class. Seating is larger than other business class flights we’ve taken with the usual flat bed seats. Food and wine selection very good. Flight attendants courteous and helpful. Nice fluffy throw pillows but no blanket or other of the usual comfort amenities although I saw some passengers with blankets. Since this was a daylight flight not really needed. Socks were provided. Would definitely fly again particularly as the flight was thousands less than other well known carriers","Great nonstop with premium service","0" "2019-05-10T12:39:48-04:00","Desktop","5","review","All aspects of the flight were great. Boarding friendly and efficient, departure on time, very modern and immaculately clean aircraft, best legroom, excellent on board entertainment system, cabin crew were friendly and efficient, good menu, excellent drink selection, smooth flight, arrival on time. We would highly recommend.","Still Worlds Best Airline","0" "2019-05-10T06:59:59-04:00","Desktop","5","review","Comfort and hospitality is what comes into one minds from the first moment you enter the plane untill you leave.","Excellent in all ways","0" "2019-05-10T02:04:39-04:00","Desktop","5","review","This flight is always on time and reach the destination always early. Food quality , Hygiene is excellent. Leg room is very good and seat comfort should improve further. Entertainment is good. Service is excellent.","Always on time or early with amazing service , food quality","0" "2019-05-10T01:25:29-04:00","Desktop","5","review","Hot towel, drink, meal, ice cream, entertainment in economy class just like Business class in others airlines","Full Service in Economy Class","0" "2019-05-09T22:54:26-04:00","Desktop","5","review","First time with Singapore Airlines and they didn't disappoint. They helped and advised on getting wheelchair on disembarkations due to MS mobility issues, also provided priority boarding as do other airlines. The difference here is they actually talk to you on getting off and not like other airlines who don't bother. Felt like they cared and getting a personal service on your circumstances. They could improve by moving you to empty seats when flight isn't full for those who are elderly or having health conditions. We found, it was whoever grabbed these empty seats first got the extra comfort.","Flew with them on trip to Bali via Singapore","1" "2019-05-09T18:56:17-04:00","Desktop","5","review","I almost forgot, my flight schedule was horrible. but its not the airlines fault of course. but I prefer take morning flight from Japan to back home. everything was good, as your expected as 5 stars airlines. I got muslim meals again, kebab as appetizer and rice set for main course. I loved more the movies option from this flights than the 1 before.","going back home","0" "2019-05-09T18:51:07-04:00","Desktop","5","review","Check in & boarding was good. but unfortunately you can't choose your seat until 48hours before flight day. I ask special treatment for my baggage (food and souvenir for my japanese relation). 1 of chips was broke, I am not sure when and how but it still ok. entertainment absolutely good I got front seat of Economic class and the leg space soooo spaces. but I don't have leg compartment for keep my bag. the food is so so, I asked muslim meals","my 1st time flight with 5stars airlines","0" "2019-05-09T18:25:10-04:00","Desktop","5","review","On this flight to Dubai, I was flying business class. For the first time, they gave out amenity kits. The food was amazing and I highly recommend it. I was traveling in December, so the cabin had a lot of night decorations. I did book the flight in July 2018, I highly recommend booking 6 months earlier as Christmas time gets fully booked.","Brilliant Service! SIN - DXB","0" "2019-05-09T14:59:34-04:00","Desktop","5","review","From check-in throughout the journey, helpful service with a smile. Always trust Singapore Airlines!","Seamless, friendly service!","1" "2019-05-09T12:00:07-04:00","Desktop","1","review","Travelled on a 777-300ER. Plane was very old and shabby. When we took off my seat went horizontal which annoyed the passenger behind me. The plane looked old and weary, alot of rattles. The food was disgusting as well. Had just come off a Qatar flight in Singapore and WHAT a diiference experience - Qatar had state of the art planes, good service, plenty legroom and excellent food.Singapore Airlines need to retire their older planes - had a similar experience on their flight to Cape Town.","Travelling in a tin can","4" "2019-05-09T11:14:31-04:00","Desktop","2","review","This flight was a disappointment. At the Tokyo airport check-in we were first told that we were not listed for the flight and that it was full. Then a supervisor informed us that since we had not made the flight from LAX to Tokyo 2 weeks earlier (a result of an Air Canada delay that prevented us making the connecting flight in Los Angeles) that we could get on the flight for $100 each (U.S. dollars) penalty fee as a ""no show"" earlier. I felt this was extortion, but had no alternative since we had just taken a two hour bus ride from Yokosuka to the airport and needed to get home the next day.","Not as good as some people think it is.","2" "2019-05-09T08:11:32-04:00","Mobile","5","review","From (1) cabin comfort and amenities, (2) food and drinks variety and services, (3) in-flight entertainment, (4) crew's attentiveness and helpfulness to (5) flight punctuality, I'd score them 10/10. In spite of the extreme long 18 hours flight, it was truly a pleasant experience, both ways! Undoubtedly!","Indeed world's best airlines","2" "2019-05-09T06:08:55-04:00","Mobile","3","review","I choose Singapore Air coz i know if not the best its 1 of the best. But our flight from Male to singapore is 11pm unfortunately it was delayed. So when we were in the plane we were so hingry coz we didnot have our dinner coz lots of passengers in the dep area & the line is so long. When we were flying we wrmere waiting to serve the food but after 3hours they didnot serve when i asked the flight attendant wheres our food theybdaid they already finish serving food & they cannot serve ot anymore. I asjed why we didnot get our food? They said we didnot ask for it! Huh omg... as kuch as i want to get mad... i will rate them 5- average... Only my flight from Male to Singapore but from other Singapore to Philippines it was great","experience","1" "2019-05-09T03:06:17-04:00","Desktop","5","review","This was one of the best airlines. The space was great and I loved the foot rest for my feet when sitting up as I have short legs! The service was the best. The attendants are so genuine and caring. My partner had so many problems working the systems out and his attendance was so patient! the food is as usual delicious and choice of wines and spirits excellent. I think the video TV and movie selection is the best and also the easiest to use. Will definitely fly with this airline again.","Still top class","0" "2019-05-09T02:51:16-04:00","Desktop","4","review","The trip went smoothly, and the entertain,ent system worked well. Foodwise, it was okay, but not extraordinary.","Good and comfortable flights","0" "2019-05-09T01:53:28-04:00","Mobile","5","review","Fast check in,,,Great and kindly flight attedants,,,delicious food,,,newest inflight entertainment,,,comfortable seat,,,smooth when landing,,,nice experience always when flying with Singapore Airlines.....","Nice Flight","0" "2019-05-08T21:49:25-04:00","Desktop","4","review","Everything from check-in to boarding was smooth... Lots of food options at the Nagoya airport... But we headed to the lounge... and the best part was that they were serving Japanese Kare rice!! It was perfect for us as we didn't get to have it during our stay in Nagoya. The seats were very comfortable as usual; We are also now aware that the seats have a slightly different alternating combination; odd numbered centre seats are separated by a bulky storage compartment... The even numbered seats have the storage compartment nearer the aisles, so couples can sit side by side. Similarly, odd numbered window seats are closer to the windows, while even numbered window seats have the storage compartments against the window, so that you have to lean a little more to look out the window. Loved the graduating tinted windows of the Boeing 787 in place of the regular window shades. The food was average, as with many SQ flights, even when you think you can't really go wrong with the Japanese meal option... Service was excellent as usual; as well as the inflight entertainment.","Great smooth Dreamliner 787 flight, as usual","1" "2019-05-08T20:49:59-04:00","Desktop","3","review","Not flown with them for 15 years as usually fly Emerites or Qatar . Singapore planes looked old to others now . Service good and easy to find way around airport.","Airline","0" "2019-05-08T19:31:21-04:00","Desktop","3","review","Loosing their edge against Emirates especially with the food. New aircraft with all the bells ands whistles but food very average.","Disappointing food","1" "2019-05-08T17:54:56-04:00","Mobile","5","review","Love Singapore 🇸🇬 and of course Singapore Airlines is amazing 😉 don’t have to say anything about it the best of the best!!!","Very good","0" "2019-05-08T17:21:13-04:00","Desktop","5","review","Excellent service from the crew. On-board entertainment caters for almost all languages and updated list of movies","Singapore Airlines","2" "2019-05-08T15:23:41-04:00","Mobile","5","review","SQ is the best airlines for so many peoples. Its services are always an exceptional experience, food is delicious as always. But especially to come Maldives, SQ schedule and direct flight is the most convenient choice for me. Nicely done SQ. 👍👍","Conveniently connected","0" "2019-05-08T11:57:22-04:00","Desktop","5","review","Service was fantastic. Crew members were extremely helpful and did all they could to make the trip as comfortable as possible. The extra you pay is worth it to go Premium Economy, especially for ththe long haul.","Terrific Service","0" "2019-05-08T09:35:56-04:00","Desktop","5","review","It seems so wrong to sleep in a business class flight that has the potential to check so many boxes for entertainment, food, drink and comfort. However, the wide lay flat bed is exactly the reason it is worth the extra. I love Singapore Airlines and will go well out of my way to fly with them.","Its the best airline in the world for a reason","1" "2019-05-08T08:59:13-04:00","Desktop","5","review","Absolutely 1st class service even in the Economy section of the plane, We flew London London - Singapore then onto Tokyo and the same on the way back. Food, Snacks, Drinks and Entertainment were superb and with proper cutlery. Staff on all flights were fantastic and couldn't do enough for you. We had a 5 hour stopover in Singapore on our way home and best Airport I have ever been in with loads to do. All in all Singapore airlines in my opinion would take some something special to beat them for service.","The Boy From Forres","1" "2019-05-08T07:07:03-04:00","Desktop","4","review","Having flown from Manchester to Perth with one stop in Singapore where the flights went well, on time with the high level of comfort, service, food and drink, hot towels, inflight entertainment etc. we decided on the return fight to stop at both Singapore and Paris. Although we checked in on-line for the outward flights, we couldn't do it for the return flights due to the Paris to Manchester section. It didn't cause a problem as we just checked our luggage all the way through at Perth although the boarding cards for the Paris to Manchester section had to be picked up at the Singapore Airlines desk in Singapore. Again not a problem. The trouble started when we landed at Paris. We arrived slightly late and the turnaround time to the last flight (Flybe under Singapore Airlines) was very tight. To ensure we didn't miss the flight Singapore Airlines ensured we quickly went through personal security checking etc., and onto the bus to the correct terminal. We arrived and although Singapore Airlines had confirmation that we were ok to come through, the French in their usual fashion said ""Non"". It wasn't helped by the fact that no Flybe representative was contactable. The representatives persevered while we had bus tours around the airport. In the end we were allowed through onto our flight leaving 40 minutes late. There is always a sting in the tail where the French are concerned and it came when we tried to collect our luggage. Amazingly it was still in Paris. Talking to other passengers who had flown into Paris with us, it appears this is not a unique case. Suggestion - avoid Paris and use Amsterdam or Dusseldorf. No problems with Singapore Airlines but the French and Flybe are a different story,","Don't use Paris as a stop - atrocious!!","2" "2019-05-08T06:20:59-04:00","Mobile","3","review","For long haul flights (especially going to Europe), my husband and I usually fly with Qatar Airways but this year because QR""s rates were higher than expected, we explored other airlines. Though other airlines like Saudia and Etihad were substantially lower than QR, SQ and EK, we decided to go with Singapore Airlines (SQ) because we previously experienced good service over all. Unfortunately, not for the SG-ZRH leg of our trip. We were seated near the galley and we found out that wasn't a good place to be assigned. We were always served last and by the time the attendants reach us, there were no more choices of food. Also, they always rush past you in and out, hence, if you have a request you have to wait a while to be served or noticed. Also, for some reason, SQ provides amenity kits only when you ask to be given one when the attendants with big plastic carrier pass by. If you're not paying attention or is asleep, you won't be given one. Disappointing because our previous experiences with SQ were good. The premium cost we paid to fly with them was not worth it. We'll be going back to QR next time. ","Surprisingly Bad Service","2" "2019-05-08T06:02:41-04:00","Desktop","3","review","I had wanted to fly the Airbus A350-9000 aircraft since I became aware of it. There are two classes. Business Class and Premium Economy. I got a good airfare where it was BC going out and Premium Economy for the return. This review is the outbound in business class. The inbound is a few weeks away. The good: Boarding. Cabin Service. Food (great). I used the Book the Cook service prior to the flight Large Entertainment screen The NOT SO Good: The seat. Yes the seat. It was a lie flat seat but one had to angle one's legs into the left corner instead of straight on. To get into the lie flat position one had to get up and pull the seat back down. Make up the seat, etc. The reverse when going back to a sitting position. The entertainment selection was not by using a touch active screen but a overly sensitive controller. Would I fly it again? Doubtful.","17 1/2 hour flight","1" "2019-05-08T05:50:57-04:00","Desktop","4","review","The flight is new and the service offer by the crew are excellent. The have 2 different menu, Asian or Japanese. Usually I will take the japanese set as they serve good quality food. New Osaka flight have a big TV touch screen. They also keep the washroom clean by cleaning them up regularly","Comfortable Flight","0" "2019-05-08T04:59:33-04:00","Mobile","5","review","Flew to Singapore & Back to New Delhi from Bangkok...most pleasant staff...guess the most comfortable economy seats...the food was very good(Indian)...in flight entertainment is excellent..be sure to take Kris flier membership to explore it to fullest...i booked 3 months in advance & almost saved 50%...truely a 5 star airline","Best flight experience","1" "2019-05-08T02:57:54-04:00","Mobile","4","review","Definately one of the best. The hospitality from check in staff to air hostesses was out of the ordinary. So polite, friendly and helpful at all time. Cleanliness was outstanding. Space between seat are average.","Mr","3" "2019-05-08T01:42:26-04:00","Desktop","4","review","Flying with Singapore airlines helps deal with long haul travel. Starting with checkin, then the delight of a hot towel on take off and then when woken after a long night flying—and this is in economy! A great touch. Staff also distribute a kit containing a toothbrush with paste and socks...and menus door the flight! Not bad for economy class. Cabin staff are (in the main) warm, welcoming and provide great customer service. The cleanliness of the toilets is to be commended—cabin crew regularly replenish supplies and clean up the toilets, which is much appreciated! Food on the flight out of Heathrow was ordinary but from Singapore to Sydney was much better. Overall in my experience, flying Singapore airlines is better than most other airlines.","Long haul flights are not fun no matter what.","2" "2019-05-08T01:10:18-04:00","Desktop","2","review","We were due to fly on a BOEING 737 MAX8 to Cairns however, we were not informed plane model had changed ( due to MAX8 model being grounded ) and the substitute was not suitable for such a long flight - 7 hours. The plane was a standard 737 model with poor inflight facilities, the plane in our opinion was a bit 'tired', the service and food on board was well below par for SILKAIR ( SINGAPORE Airlines ). The seating was cramped for such a long flight particularly as it was overnight. We complained to SILKAIR/SINGAPORE whilst away on our trip but only received a reply/answer in the last few days. We were not told prior to boarding of the substitute plane and this was not mentioned in the reply we received. We think this was very poor considering SINGAPORE Airlines reputation and our previous experience of flying with them. ","SILKAIR flight - unsutable plane","1" "2019-05-07T23:47:13-04:00","Desktop","2","review","We flew premium economy from Australia to Scandinavia and return premium economy. On the way over there was no priority boarding in Sydney, Singapore or Moscow. it did improve however on the way back. The inflight service is fundamentally no better than an economy class passenger at the back of the aeroplane. Qantas for instance treats their premium economy class passengers with a sort of half way to business class respect. Singapore Airlines for double the cost gives you what meals there are unless you book the cook, one glass of wine and the meals are very average. My wife was not given a roll and when asked for one was told if there are any left after all of the other passengers have had on then she can have one. The flight over was on one of those double decker flights and the service was appalling. We would not fly premium economy with Singapore Airlines again unless there was really no option. All they do is treat you as an economy class passenger having paid double for a bigger seat.","Was it worth it","1" "2019-05-07T23:11:15-04:00","Desktop","5","review","Took SQ return to Taipei Taiwan for work, the 30kg checked in baggage of the airfare is very very helpful. If you took budget airlines, the extra charge of checked in baggage is very expensive. If you had checked-in baggage, just pick this airline. It adds up more economical at the total cost","Good Service, Clean Cabins and Good Food","0" "2019-05-07T23:02:49-04:00","Mobile","3","review","I have flown Singapore Airlines many years ago and was left with positive views, but I have a different opinion after my recent flight. There had been great hype about the A350 flying from Adelaide. The lack of room between seats was the first thing I noticed. My knees easily touched the seat in front. The person in front of me decided to recline his seat for the whole flight even though he was not sleeping. Really tight when trying to eat, but thankfully the flight attendant noticed and asked him to put his seat up during mealtime. The service was basic and required using the call bell to get drink service which I haven’t had to do on other international flight carriers. The lighting was dimmed and turned on again at strange times during the flight. I would not like to fly with Singapore Airlines on a flight that was any longer than this one.","Left disappointed","3" "2019-05-07T22:39:05-04:00","Desktop","5","review","Last 28.04.2019 & 30.05.2019 we had a round trip to Dhaka-Narita-Dhaka. First time in Singapore Airlines. Beyond our imagination they provide extremely luxury service . Staffs were very cordial & helpful. All time they were friendly and smiling . I am unable to express all our gratitude and satisfaction to the crews. Always we will be with Singapore Airlines.","Excellent !!!","0" "2019-05-07T21:54:45-04:00","Desktop","5","review","I found this flight from Sydney to London with a few hours stop over in Singapore very comfortable on Singapore Airlines wide bodied plane...plenty of room in the rear of the plane near the galley to stretch and take a break from your seat. The seats were comfortable and the inflights movies and meals were really good .I would recommmend Singapore Airlines for long haul flights.","Long haul flight Sydney to London","0" "2019-05-07T21:36:52-04:00","Mobile","5","review","The seats and legroom on this aircraft was much better than the following flight on the A350. Very comfortable. In-flight entertainment screens were clear and very responsive. Only a short flight but will look for B787 aircraft to fly on in the future.","B787 economy","0" "2019-05-07T21:28:05-04:00","Desktop","5","review","Great flight, very comfortable and smooth flight. Ample leg room with superb quality service on both legs. The in-flight entertainment is still the best around, super clean plane with exceptionally clean toilets throughout flight. Check in early to enjoy the lounge facilities. On the ground service was also exceptional. Overall deserves the number accolade it gets. Rightfully so.","As expected and delivered, 100% pure quality and pleasure.","0" "2019-05-07T20:54:37-04:00","Desktop","5","review","I recently flew with Singapore Airlines from Melbourne to Denmark through Singapore return trip with my 4-year old. As it turned out, I got caught in the SAS pilot strike on a connecting flight when I had to return to Melbourne, and if it hadn't been for Singapore Airlines' brilliant customer service, I would have been stuck! Within 6 hours of emailing Singapore Airlines, I had a customer representative calling me offering me an alternative flight home, re-booked at NO EXTRA COST!! I am super impressed and grateful, and this is one of the reasons why I ALWAYS try to book Singapore Airlines before any other airlines! Service and comfort on board the flights (MEL - SIN, SIN - CPH and AMS - SIN, SIN - MEL) were great with extra attention being paid to my pre-schooler with plenty of chats and making sure he was entertained. The child meals are also great, and I find it fantastic that they are served first, about 20-30 min before the normal meal service, giving a parent the chance to help feed the kid first and be able to eat my own meal while warm :-)","Great Service as allways","1" "2019-05-07T20:52:36-04:00","Desktop","5","review","we had a flight to Brisbane via Singapore. There was five hours gap in between. On reaching Singapore we came to know that there were free site seeing trips for transit passengers who had boarding pass for their next flight. we could come out of immigration though we did not have Singapore visa , but the trip was full. They said in case you had done advance booking you could have got free site seeing tours.","singapore airlines","1" "2019-05-07T20:03:50-04:00","Desktop","5","review","I recently (April/May 2019) travelled long-haul from Melbourne through Singapore to Copenhagen, and back through Amsterdam/Singapore, and as usual Singapore Airlines provided excellent service throughout. I travelled alone with a 4-year old, and the staff was very kind and had time to talk to my 4 year old who was very excited about flying. When I got stuck in Denmark because of the SAS pilot strike, Singapore Airlines helped me re-route my travels home through Amsterdam at NO EXTRA COST so I didn't get stranded. Their service in the air and before/after flying is outstanding as per usual, and I will always try to fly with Singapore Airlines before any other airline if possible.","Superb Service, kid friendly","0" "2019-05-07T16:14:45-04:00","Desktop","3","review","I took two flights transiting in Singapore. The seats were comfortable with a decent amount of leg room. Food was ok. Hot but very minimal flavour. I had higher expectations for Singapore airlines, however feel like they have dropped the ball and I find it as comfortable and enjoyable as a mid range airline.","Decent flight","2" "2019-05-07T15:39:07-04:00","Mobile","4","review","We recently travelled to Oz on holiday and although it was a good comfortable flight with decent food the cabin staff were very thin on the ground, and even although most of the flight was made during the day they seemed intent in putting the cabin into darkness and then disappearing, resulting in infrequent service if like me you are reluctant to annoy them and press the buzzer every time you want a little attention.","Really Good But.......","0" "2019-05-07T14:41:19-04:00","Desktop","5","review","The stewards on the flight were friendly and helpful. The food and refreshments were to our liking. At no time did we feel uncomfortable, however, the passenger sitting in front of my husband reclined his seat, cramping the space that my husband had available, which he found annoying! When we arrived back in Melbourne still on board the plane, our disembarkment was delayed by 15 minutes, due to a passenger requiring specialist medical attention. At no time during that flight were we aware that a passenger was experiencing health issues. Full marks to the stewards for attending to that person’s needs and protecting his/her privacy, without causing unnecessary stress to other passengers","A1Service","0" "2019-05-07T14:04:52-04:00","Mobile","4","review","We used Singapore Airlines for our last journey overseas entailing four flights and couldn’t be happier. The seating is as comfortable as airline seating can be, the service was very friendly and prompt whilst being professional. There was inflight entertainment as well as the capability of WIFI. The amenities were kept clean. The food was good, along with the beverage service. All planes left on time, and check-in and baggage services at all ends went smoothly. Highly recommend Singapore Airlines!","Comfortable in Economy ","1" "2019-05-07T12:57:48-04:00","Mobile","2","review","I find the economy seat is smaller than other airlines A350. I’m consider petite and I’m already don’t find comfortable sitting in such a confine space for 13hrs. I have such issue with other airlines A350 though.","SQ A350","3" "2019-05-07T12:17:44-04:00","Desktop","4","review","We had a very good trip with Singapore Airlines.Yhere was a delay when arriving in Singapore and we thought we couldn't get the connection to Denpassar because we had only 20 minutes.By arrival a woman was waiting for us and a few other passengers en she led us in a hurry ( we had to take 2 trains at the airport) to the connection flight where we directly get started. Upon arrival in Denpassar, our luggage didn't arrive so we had to wait 1,5h for the next flight which came from Singapore. But we received € 35 for this and they called the driver who was waiting for us at the arrival and let him know about our delay.","Good flight","1" "2019-05-07T11:33:26-04:00","Mobile","5","review","Singapore airlines is the best . Friendly staff. Excellent food and service. All my needs were taken care of . Smooth flight . Didn’t feel the take off or landing. Lots of food during flight. Highly recommend it","Quality airline","0" "2019-05-07T11:07:32-04:00","Desktop","5","review","Just the best always try to make first choice airline to fly with everything from booking had a bag that customs wouldnt let on no problems or extra money required just put in hold pickup at other end can only say great","simply the best","0" "2019-05-07T10:06:41-04:00","Mobile","5","review","I had the pleasure recently of traveling with Singapore airlines both to and from Sydney, Australia - from Sri Lanka and I have only great things to say about the experience. First of all the staff are phenomenal - truly the most hospitable, customer service oriented air crew I’ve ever had the pleasure to interact with. Second - the cabin. Whilst not ground breaking in any way, it was always clean and tidy - something which is sorely lacking on many long haul flights. Third - the in-flight service - that too was impeccable. Finally - the amenities on board (such as the entertainment and meal options) were top class. I used to be of the opinion that Emirates couldn’t be beaten, but I have definitely changed my mind and will certainly seek to fly with them again and wouldn’t hesitate to recommend them.","Best In Class Customer Service","0" "2019-05-07T09:04:16-04:00","Mobile","2","review","So disappointing! However the good things with flying on this B777-200 flight was that 1)it left right on time 2) the space between your knees and the seat in front was more than ample. It was a smooth flight and arrived on time. Then the disappointing things mounted up :- 1) my seat had little stuffing in the seat 2) my monitor failed to work after 30 mins 3)the movies choice was old 4) the remote was not user friendly .... disappointing The meal of BBQ chicken was horrible. 1) green vegetables were grey, over cooked 2) rice was soggy 3)the sauce was highly composed of sweetness The hostess didn’t give the elderly woman beside me a chance of a drink but gave her tea without offering a wine. Plus gave her pasta and not offering a BBQ chicken. Poor service ..... disappointing Flying from NZ I would have expected a reasonable good NZ wine but no it was a South American wine!! ....disappointing Finally with 30 mins before landing I still had not been offered Customs Declaration to fill in. I had to go and ask for one. First time in all my travel this has happened. My low score was given as this flight at least got us safely to our destination. My Singapore flight to Wellington a week earlier was outstanding.so I wonder what happened to make this Tuesday flight so poor?","Expected More","5" "2019-05-07T08:55:31-04:00","Mobile","3","review","Good flight , we had tight connection to silk air flight . Food was not great and the Singapore sling sickly sweet ! Coffee like tar ! We were very cold on our outbound flight even with blanket and warm travelling clothes . Best airline in the world ! Nope sorry ! A positive we didn’t pre book seats and checked in on line 48 hours in advance . We were allocated good seats all together . Staff - friendly enough. All in all mediocre! For a higher price !","Mediocre at best !","0" "2019-05-07T07:52:24-04:00","Mobile","5","review","Took Singapore Airlines to Seoul with family. As usual, greeted warmly at the gate to the plane by the staff/s. Service is top notch..from hot towel to drinks..to food...in flight entertainment.to my destination; everything is worth paying for a smooth, timely and comfortable journey. The crew/s are a delight to watch as they worked with swift and efficiency; always there to offer their beautiful warm smiles plus great service. Singapore Airlines has always and will be my chosen airline to fly with. Timely and smooth flight is one of my criteria when choosing an airline to fly with; together with excellent in flight service by the crew/s. Keep up the good work..all crew/s of Singapore Airlines!!","Always a joy to fly SQ","2" "2019-05-07T03:25:30-04:00","Desktop","3","review","The on ground service is excellent with premium economy; priority check in and boarding, as well as early baggage retrieval at your destination. In flight though, I was underwhelmed. The seat wasn't as comfortable as I was hoping. Seat doesn't recline enough to really improve your comfort over a standard economy seat. The thigh support rest is kind of annoying and I ended up putting it away most of the time, as your feet tend to be sandwiched in between it and the seat in front. Food not significantly different to economy even with the ""book the cook"" service and I felt just as sick of it by the end of 22 hours. The cost difference was $700 more than economy; which was around +33%. If I did it again I would only pay up to half of that. Alternative is bring your own snacks on board, drink their drinks, and have a slap up meal in Singapore airport during your layover. you'll still be quids in.","Better than economy but not really worth the price difference, even on a good deal.","1" "2019-05-07T02:18:17-04:00","Desktop","5","review","We (my wife and me) flew from Berlin to Singapore on 24th May 2018 via Zurich. The flight Berlin to Zurich was with Swissair. We flew both sectors in the business class. The flight from Berlin to Zurich was with Airbus A320. The flight of this sector in business class was not worth. The only difference to the economy class was that the neighbor seat kept empty and a better breakfast. The seats were the same as in the economy class. The flight from Zurich to Singapore was with Airbus A380-800. The flight duration was 12 hours and 10 minutes. We enjoyed the 12 hours flight from Zurich to Singapore very much. The service on board was excellent.","Excellent Experience","0" "2019-05-07T00:46:40-04:00","Desktop","4","review","I flew from Singapore to Barcelona, paid slightly more for extra leg space at the front and it was the best choice. I had a comfortable flight, service is great as usual. In-flight entertainment has the latest movies and time passed quickly. Checking in is breeze, will definitely choose SQ again.","Comfortable flight","2" "2019-05-06T17:02:38-04:00","Desktop","5","review","I have flown from Brisbane to Changi airport on Singapore Airlines many times, over many years. One of the things I really like, is the in-flight entertainment. On longer haul flights having a good selection of audio visual options, is well (let;'s be honest), very handy. On this flight, I enjoyed watching recent release movies; Aquaman and Green Book. I then had the pleasure of listening to the best of Earth, Wind & Fire and The Carpenters (see my YouTube) as we arrived smoothly into Changi. Once again, an excellent flying experience.","Aquaman meets Earth, Wind & Fire ...","0" "2019-05-06T16:11:56-04:00","Desktop","3","review","We managed to book the front row due to the changes of our booking which cost lot more for the original booking. Overall the flight is good and they are efficient and helpful.","Short Trip to Munich","2" "2019-05-06T05:51:52-04:00","Desktop","5","review","This was my first flight to Europe (I usually travel to the USA and Asia) and was dreading the long haul. I have to say, I found it a non-issues - due to few things: Premium economy seating is well worth the extra money. For not that much more, you are in extremely comfortable seats, with EXCELLENT leg room. The hot towels they distribute on Singapore Airlines flights were very much welcomed on this trip! Also the flight times and connections made it a breeze! Thanks!","Excellent trip!","1" "2019-05-06T05:47:54-04:00","Desktop","4","review","I don't enjoy giving a ""mixed review' as my experiences with Singapore Airlines has always been positive. Pros: the customer service from their on-board staff was excellent, as always paying that little bit extra for Premium Economy was worth every penny - the extra leg room, reclining seats really made the journey more comfortable wide range of entertainment options! good variety of food options generous with drinks Cons: I didn't enjoy the configuration of the plane used for this flight. Business class, led in to Premium economy which led in to economy - which is fine, except there was not ""passage way"" across the plane to enable you to walk a loop around to stretch your legs also there were less toilets on this flight, badly configured (as if plane toilets aren't bad already) premium economy on this plane is situated at the wings - so it made for a very noisy take off and landing","Always excellent staff on board","1" "2019-05-06T02:51:09-04:00","Mobile","5","review","It was wonderful to have the extra legroom and comfort in premium economy. The friendly and efficient staff were accomodating of all our requests ie how to negotiate the excellent range of entertainment options. I was impressed with the three options for each main meal. In the course of the two flights I had chicken, vegetables and noodles with a spicy sauce, scrambled eggs with chicken sausage and tomato with warm croissant, fish with vegetables in black bean sauce with rice . There were nice touches like champagne all round after take off and a small tub of Haagen Diaz ice cream. My only minor concern was that the galley ran out of tomato juice which is a really refreshing drink when flying.","Excellent customer service and boarding efficiency","0" "2019-05-06T02:14:33-04:00","Desktop","4","review","Premium Economy is really worthwhile: large seats with comfortable pitch, Bose headsets, large screen. Everything much better than Economy but far from the price in Business class. Food is ok, but I do not like airplane food in general.","A smooth and relaxing flight","0" "2019-05-06T00:44:24-04:00","Desktop","5","review","Love flying with Singapore Airlines. Cabin crew are incredible. Planes are in beautiful condition. Food is very good. Can't complain at all. Again my flights were cheaper than Qantas and Emirates.","Best Airline","2" "2019-05-06T00:36:25-04:00","Mobile","5","review","Really enjoyed the service I had from Singapore Airlines. Great food. Very good speaking flight attendants that always wore a smile. Seat was pretty comfortable for a 8 hour flight. Great media/entertainment platform. All round great experience! 👍🏻","Beautiful Airline","0" "2019-05-05T23:20:08-04:00","Mobile","5","review","My husband and I flew from Frankfurt to Singapore, from there to Bali and the entire way back with a 7 hr transit at Changi. This was our first experience with that airline, usually I prefer flying Emirates. What was extraordinary to me was the level of sincere friendliness and service we received, even on a 12 hour flight, the staff is absolutely beautiful and a pleasure to look at! Very clean, spacious seats even in economy class! Pilots keep you updated on weather (I am always frightened in turbulences!) so it helps to hear a calming pilot! And the food was good and fresh, so now we will fly Emirates and Singapore Airlines!","Allround GREAT experience!","0" "2019-05-05T23:10:44-04:00","Desktop","4","review","Bullet points: * some flights might be changed into 333 due to engines problem of this 78x type cafts. * High end technological experience. * Poor leg room with a dinning table hitting kneels. Reviews: Airport services Check in and boarding service is served by JAL ground team while passengers who take this flight can use both the ANA and JAL lounges at KIX airport. JAL sakura lounge is occupied by travellers from all 3 main sky alliances, so it's quite busy and lacking of seats at most time. However, ANA lounge will close after its own flight schedules end everyday. Cabin Services-equipments This new business class product enable frequent flyers to withdraw their preferences via entering their membership account. The entertainment system is fantastically designed with newest movies and user-friendly operating system. Lights and position controlling system are combined in one LCD screen on the chair side. Headset container could be used as a storage and equipped with out-let for charging. Leg room is poor and you have to place your body at a strange angle to fit in the seat. Cabin services-F&B This flight offers two meals but it departs too late to have a dinner on board. However I still tried the Japanese food set by a local restaurant, which was amazing and even better than the two JPN airlines.","SQ623 KIX-SIN, High tech Poor leg","2" "2019-05-05T19:47:34-04:00","Desktop","3","review","I had an unpleasant surprise when I checked in online and found that my reserved aisle seat had been changed to a middle seat. As there was no other aisle seat available, I decided to check in first and then tried to change the seat at the airport counter. The ground staff told me that I should not have checked in online if I wanted to retain my original selected aisle seat, that did not make sense to me since the online check in was to facilitate the check in process. After much arguments, the supervisor was called and I was finally given an aisle seat. I was surprised that SIA has resort to make changes to our pre-selected seat without informing us. So what is the point of selecting your seat when booking the tickets? Really annoying practice and a disservice to your royal customers.","Unpleasant experience of reserved seat been given away upon online check in","0" "2019-05-05T19:45:31-04:00","Desktop","4","review","I usually fly budget flights to Thailand, as its a short flight. But this time, took Singapore Airlines on their 2 to fly promotion. Did not disappoint, felt the boarding was fast and efficient. You can really feel the difference between full service and budget. Meals were great, in-flight entertainment was up to date and the facilities provided were stellar. Definitely will fly again when the opportunity comes along. Tthe only thing I hated about the trip was that there were too many kids and crying babies. In which I think SQ could learn a thing or 2 from other airlines, like Scoot, I don't mind paying a little more just to have a piece of mind, away from it all.","A good full service flight","1" "2019-05-05T17:36:04-04:00","Desktop","5","review","Very smooth flight. Excellent service and as we had not pre booked our seats was very pleased that th3 ground staff went out of their way to give us both aisle seats with empty seats in between.","Another excellent Flight","1" "2019-05-05T15:40:57-04:00","Mobile","3","review","Online check in is very poor. Hardly any seat options and even at the airport inspite of going 2 hrs early I'm told no seats are available. Does that mean everyone has already checked in before me? That's not possible. Hyd to Sing sector was operated by Silk Air. No entertainment and the seats didn't even recline. I paid twice the fare I'd normally pay Thai for same return trip from Melbourne to Hyderabad. Not satisfied at all. Won't fly them again.","Expensive for the sector. poor check in options and aircrafts are really run down.","0" "2019-05-05T14:30:03-04:00","Desktop","5","review","The service and attention of the staff was excellent, the aircraft was clean and presented with absolute professionalism.","Wonderful staff excellent service.","0" "2019-05-05T12:29:52-04:00","Desktop","3","review","This was the first time we have flown SA for a long time. It was always my preferred airline when flying to Asia for business. Recently we have mainly been flying Qantas to Europe for non business trips. The Qantas aircraft used on the long haul seem more comfortable than the SA type aircraft. We are comparing Premium Economy between SA and Qantas here. In general terms service levels, food and the new type aircraft used by SA set them apart from the competition.However, Qantas has certainly caught up with these aspects now and we are likely to go back to flying with them. The fact I was not able to use our Qantas Club membership was another downside. Qantas will however have to sharpen their pen a bit more on the Premium Economy prices to Europe.","Not 'the old' Singapore Airlines.","0" "2019-05-05T11:10:35-04:00","Desktop","1","review","Worst customer service from this airline after they very casually left my luggage in Hong Kong and then falsely assured me that I would get it the next day at 11AM. 12 hours later now there is NO sign of the bag and the NO response from the airline or the ground staff Edrogen Samli who was pretending to know it all! So much for the personal number he assured he would help on. Absolutely unprofessional and selfish behaviour by the airline. Their only focus is to minimise their PR impact and monetary liability with zero understanding about their customers. Disgusting!! Loosing the bag is one thing but lying about it’s return and not helping your customer track it... that’s a looser.","Lost baggage and zero follow up!","2" "2019-05-05T09:22:28-04:00","Desktop","4","review","The service received from Singapore airline staff is impeccable. You would think being in economy class,service would be crapy but not at all. For a long haul flight, comfort, warmth, being fed, hydrating etc are done in great service standards. What is more amaizing is that, even a short trip with Singapore airline like from Changi Airport to Ngurah Rai/Denpasar airport... Service doesnt drop its standard, yes long hauls have touch dcreens for example, with short distance using remote. Food is of same standard amd tasty (lets put aside that flight food tends to be salty, anywhere)","Service excellence","1" "2019-05-05T08:59:45-04:00","Desktop","5","review","At the gate before boarding started, I asked about upgrades. Decided it was not worth the money. But, they did move me to an exit row (I had not asked for that, but glad that they did) in coach so that I would have extra leg room for the 13 hour flight. During the flight, I asked if I could try a Singapore Sling (never had one before). So, they made me one to try. The two meals were average airline food. However, I was surprised that one could get extra food (snacks) at almost anytime.","Great staff, good food and drinks","0" "2019-05-05T07:52:34-04:00","Mobile","3","review","We flew premium economy from Singapore to Frankfurt on A380. We were looking forward to it as we were flying premium economy on SQ for the first time and had high expectations since the aircraft was the new A380. To be upfront, the leg room was pretty generous, def better than economy class. There were also numerous usb charging points at our seats and below the inflight entertainment screen. There were also plenty of storage spaces for water bottles and nick-nacks. Now to the less impressive points: Premium economy passengers shared the same restrooms as economy passengers, and we had to walk to the back of the next economy section to get to the restrooms. It was a further walk for us compared to economy passengers. The overnighter kit was very ordinary, just socks and toothbrush, nothing fancy. While there was a lot of leg room, the seat wasnt very comfy for me, even though I reclined my seat to the max it could go, and had the reclining leg rest up. It left me with a bad backache. The inflight entertainment selection was poor. The titles were old and selection was not enough. The screen was not touchscreen as well, surprising for A380. We had 1 more selection for mains compared to economy but the food was forgettable, except for the ice cream. Either go business class or stick to economy. The additional price to pay for premium economy isnt well worth it.","Not worth the premium price","3" "2019-05-05T07:19:41-04:00","Desktop","5","review","Friendly and attentive staff on flight from UK to USA. Adequate legroom; upgraded to bulk-head seats on return flight as companion is tall, which was nice. Real metal cutlery, but still a faff trying to eat out of plastic trays. When will airlines give us deli sandwiches and yogurts instead? All in all very impressed, particularly as we have experience some dire transatlantic flights, in terms of service and legroon","excxellent service","0" "2019-05-05T05:58:14-04:00","Mobile","5","review","I am a Singapore Airlines regular and am in awe of this airline. The entire experience is great - food, inflight, service, entertainment system. This particular flight was no different. Had a good comfortable flight!","Great service, good food!","2" "2019-05-05T02:29:46-04:00","Desktop","2","review","We've suspected this for a while now - SQ's famous quality is geting frayed around the edges and in some areas now makes Qantas look good. We tried their premium economy for the first time in an A350 BNE - SIN and then an A380 SIN - LHR. The seat width, rake and legroom are certainly good - but everything else is very poor. From an ergonomics point of view, whoever designed the seat should be shot. The most important parts of an airline seat regardless of size should be for a comfortable bum and comfortable back. The SQ seat was a complete failure. I'm about 180 cms tall and weigh 73kgs so reckon I'm a good average size as a test of these things. The seat squab was so uncomfortable to the bum that we got no sleep in the 21+ hours we had to sit in them. The leg rest doesn't actually come up far enough to even touch the legs let alone support them - and the foot rest may as well not be there. Add to that - the meals were indifferent and the infotainment system was faulty . Though of course the cabin crew, as always were excellent. Frankly - we got more legroom and comfort in a Row 72 economy seat on a QF 747 (they are the ones down the back where you just get 2 aside instead of 3)..","Tried Premium Economy - simply not good enough","2" "2019-05-05T02:07:41-04:00","Mobile","1","review","I flew them from Singapore to Tokyo. First off, found the legroom to be very limited compared to some of my favourite airlines. The people in front of me, decided to recline and everything went downhill from there. I was absolutely amazed that the Japanese flight attendant told me “This plane is for everybody”, though she said nothing to the Japanese passengers who reclined, in front of me. The journey to Tokyo was very unpleasant because of this. The same flight attendant, then came back and then apologised. However, she said nothing to the passengers in front of me. I will never fly Singapore again, done. I can honestly say, their standards are dropping fast. You will not be getting my custom, ever, ever again. The more you research this topic, you’ll see people are having similar experiences. ","Simply put, “Not the best”. ","7" "2019-05-05T01:12:28-04:00","Desktop","4","review","Our family always love to fly by Singapore Airlines whenever possible though the price is higher than other Airlines. But this time we were rather disappointed by the A380, we didn't like the new seats configurations. They were narrower and way too short even for my height which is 160m . We had to sleep side ways so that our legs could stretch out to reach the foot rest which is meant as an extension , this is the main disappointment , the book the cook food has fallen standard, way too salty and overcooked.","Singapore Airlines","0" "2019-05-04T22:51:32-04:00","Desktop","5","review","First time on a 380 and was not disappointed there was lots of room and seats comfortable even had a foot rest which was a bonus. Staff greeted us with a smile which remained with them throughout a 14 hour flight. Food ok for airline food but on our return journey on 318 the food was not so good, selection appalling and very little choice as they ran out - I am not vegetarian but there were no vegetarian meals left so gather people went without food. Overall good service.","Superb experience","2" "2019-05-04T22:10:31-04:00","Desktop","4","review","I reserved a Suite to fly back from Hong Kong to Singapore on 21-04-2019. Due the last minute change of my business meetings, I had to change my flight to 25-04-2019. When I called SIA office in HK, I was told Suite Cabin was fully booked and therefore changed my flight from SQ861 to SQ865. It was a Boeing 777-300ER with only 4 seats in First Class cabin. It sounds good but I felt that the seat was not much difference against Business Class in the same airplane but with a very much higher fare. With this experience, I will buy Business Class ticket in future.","Not much difference between First Class and Business Class","2" "2019-05-04T20:43:26-04:00","Mobile","5","review","I had flown to Europe about 10 times with Middle East, Indian and European airlines economy class. Singapore Airlines is the best among them in seat comfort, in-flight entertainment, meals and crew service. ","Best nondirect flight to Europe ","0" "2019-05-04T18:53:18-04:00","Desktop","5","review","Service was excellent, flight was punctual, seats were spacious and with sufficient in-flight entertainment. overall another excellent flight experience with Singapore Airlines.","Perfect as always","2" "2019-05-04T15:18:45-04:00","Desktop","5","review","Flight was good, cabin crew excellent and quality of meals was really good. Boarding was very efficient. On board entertainment was pretty good as well, although a few more new release's would have been good.","Very good flight.","0" "2019-05-04T10:41:59-04:00","Desktop","3","review","Over time, I feel that Singapore airlines has become more uneven in terms of the in-cabin experience. Sometimes, the majority of cabin staff are attentive, enthusiastic and helpful. On other sectors, they can be somewhat indifferrent and the service is less proactive and thoughtful. The seats are fine and the food and wine is fine, but it is the people who count.","Air crews vary so not every flight is the same","4" "2019-05-04T09:30:21-04:00","Desktop","5","review","Good direct flight from Manchester to Houston, price competitive. Very good flight, 30 mins late as waiting for another flight arriving with our passengers on, pilot made up the time and landed 15 mins early. Staff friendly and hard working. I think there could be a better choice of things to watch movies and tv, a bit poor, for my choice. The food poor too but that’s most airlines. Take a sandwich and snacks on board.","Good flight","0" "2019-05-04T09:26:22-04:00","Mobile","5","review","This was my first flight with Singapore airlines but I confirm the positive remarks previous passengers have shared. By far it is the best airline!","Best airline for long haul flight","0" "2019-05-04T06:24:01-04:00","Mobile","4","review","Singapore Airline (SQ) type A380, famous airline of Singapore Airline, this is a fantastic airline model, amazing interior double decker design, upper level for first class/business class ... Bigger seat, more leg space, good tv monitor, nice toilet ...","A380","0" "2019-05-04T06:22:34-04:00","Desktop","5","review","We have been travelling with Singapore Airline for years but we have never written a review before. Singapore Airline has always been our choice airline when travelling to Asia and beyond. We have always had nice experiences with excellent service, friendly smiles and you always felt welcome when flying with Singapore Airline. The beds in business class on long haul flights are wide and spacious although on the recently renovated 380 they are not as comfortable as before and we hope this will not be the standard for the new Singapore Airline lie-flat bed on long haul flights. The A350 and B777 have great beds. There are no toilet amenities bags but everything is available, the only thing is that you don’t get is the bag to bring home, for those who think that it is important! The catering and wine selection is excellent and from most major departure airports you can choose your own meal through ‘Book the Cook’ service which gives you choice that most other airlines can’t even dream about. The choice of movies on in-flight entertainment is good but we would like a little more choice in Western/New Releases and Classic movies. We will recommend this airline to anyone who is looking for a comfortable long haul flight connecting through Singapore.","The best airline in the world so far!","0" "2019-05-04T04:48:36-04:00","Desktop","5","review","Singapore Airlines have consistently provided warm customer service. The customer base is catching on and their popularity are keeping them busy. For the past few yeasr between south-east asia and europe i've been using their economy class service. On my next vacation, i'm going to try their business class product to Europe and premium economy class to south-east asia or flights under 10hrs. Their airport hub also makes this airline one of the best places to have a nice stop over too.","Ahead of the pack","0" "2019-05-04T00:27:16-04:00","Mobile","4","review","in flight Food needs improvement Shame no direct flights was delayed but positive a great lounge good selection incredible service clean showers etc ","Good service ","2" "2019-05-04T00:13:33-04:00","Desktop","5","review","Incidental Business class tagged on an International flight so you would expect it to be good...and it was. Great seats, great service you would expect but I observed how polite and patient the flight crew were to all the travelling public. Their uniforms are stunning (oh the men too) and everything was seamless. The business class lounge is excellent and a culinary delight at Changi. In transit at Changi the connecting train went past the ""Jewell"" a spectacular and giant circular waterfall travelling five stories, linked to a full scale brand new mall of some distinction. A peaceful preparion for the madness of traffic in Jakarta","Classic Singapore Style","1" "2019-05-03T23:06:59-04:00","Desktop","5","review","The moment you check in, you”ll feel you are pampered already. The check in staffs were so helpful so are the FAs, all the way to Perth, Australia. I like taking this airlines because they care so much of their passengers.","Friendliest airline","0" "2019-05-03T20:14:24-04:00","Mobile","1","review","Terrible experience on flight 423 on 4/26, from booking, check-in, boarding and in-flight. Booking: All seats on Premium economy, Business and First Class were completely blocked out when online booking was made. Only economy class was available for the above sector. Unbelievable. Check-in: I had asked the ground staff if I could do an upgrade (using my miles, not free upgrade, just to be clear) so that I could get some rest on this red-eye flight due to sore back and stomach discomfort. Ground crew Indian guy informed that flight was completely full and no seats in Premium econ, Business Class or Suites were available. Checked in for the econ class as booked. Boarding: Went to the line for Business class but was turned away by the ground staff, Indian lady. Pointed to the board which indicated Business Class and PPS Club. Oblivious about it, the unbelieveable staff insisted that I go queue in the Krisflyer line together with the rest of the Econ class passengers, despite my ticket showing Group 2 boarding. When finally got to the desk where staff checked boarding pass, I had immediately feedback to the staff to ask if PPS/Group 2 boarding was no longer in practice but to my surprise, she had said I should be using the lane for quick boarding!! Is this now a total disregard for PPS member flying on econ class?? Not to mention the demeaning treatment and embarrassment caused??!!!! In-flight: Was greeted by crew on-board, Matthew. Commented about not being able to book a seat on PE/B/F class and a busy night for the crew for a completely full flight. Feeling discomfort with the seat, I sounded out to him that I was disappointed that there weren't any available seats in Premium, Business or Suites for me to do an upgrade. Was shocked to learn from him while Premium and Business class were full, there were still available seats in Suites. He had then helped to approach the ground staff to check if an upgrade could be done. Ground staff came back to say that they weren't able to upgrade despite seats were still available. (Again, not asking for free upgrade but using my own miles.) Reason given sounded ridiculous, something like the system was closed and nothing could be done. Inflight supervisor came by to say the same. Utterly disappointed that a simple gesture of goodwill for a 6-year PPS member could not even be done, in spite of the discomfort of an unwell passenger. I seriously wonder if this is what and how the airline treats a long time customer these days, not to mention the support and cost in flying premium most of the time. If there isn’t any premium recognition for the premium customers, there serves no point and reason for continuing patronage with the disappointment and letdown caused. And it’s ironic that I had previously given a full rating on TA that contributed to SIA being awarded the world’s best airline by this very same website. Slap!","Attitude and Service at its worst","6" "2019-05-03T20:03:22-04:00","Desktop","4","review","I had a return flight SIN-NGO-SIN. I only review the return flight because I did one review in November 2017, so as to compare the same. It was same as SQ671, but I think this time round was a new aircraft as I could see the interior was very new. The legroom was definitely much bigger space compared to the one in 2017. With the bigger legroom, it was much comfortable for sure especially for my husband. And the toilets were very clean compared to my other past experience, no bad odor. This time was not stated any special on the menu, but was given choice of Japanese food and it was good, especially the dessert. Overall a very pleasant flight experience for people like me with tendency of air sick.","New Aircraft?","1" "2019-05-03T15:14:54-04:00","Mobile","5","review","Superb airline. Would absolutely recommend this airline especially with their exceptional customer service and willingness to help customers in a difficult station. Had booked a flight from Singapore to Sydney and got the booking dates wrong and turned up to the airport a day later than the booking (through my own fault from not checking the booking). The staff were exceptional - they arranged to put us on standby for the next flights to Sydney after all the flights back to Australia were fully booked for that night and the next day (due to Easter and School Holidays). We managed to get on the next flight back to Sydnedy (which was within the an hour of being put on standby) even after being told there were 7 people on standby for that flight. We were only charged a $150 change fee to get on another flight. Planes were very clean, with great entertainment options, good food, and very smooth take off and landings. The level of service shown by the staff during quite a stressful time for us is a testament to Singapore airlines. Hands down - absolutely recommend this airline. Will booking with them again.","Superb airline","2" "2019-05-03T12:24:57-04:00","Desktop","5","review","First time flying with Singapore and will again given the chance. Business class as good or better than most long haul first class products. I had a special milestone birthday mid-air over the pacific at the international date line and the staff got word of it. They prepared and presented a custom card and cake with lights. I think every flight attendant and officer from the plane stopped by to wish me well. Amazing and unexpected. Kudos!","Wow. Amazing Experience and Staff","2" "2019-05-03T12:15:42-04:00","Mobile","3","review","I used to fly Singapore airlines a lot before and have not done it for about 10 years time. I looked forward to an excellent service, but was disappointed that it was no longer as good as before. The flight attendants served the meals and then quickly disappeared. The in-flight entertainment is still excellent and superior to most airlines.","Was better before","2" "2019-05-03T09:23:35-04:00","Mobile","5","review","Can not praise them enough. Service price comfort food and everything. I can not fault their service in any way","Excellent","1" "2019-05-03T07:59:32-04:00","Mobile","2","review","Singapore airlines to be the best airline in the world for long haul bar none. A380 Singapore to London was genuinely a really comfortable and pleasant experience. Now they have crushed up the business class so it’s super claustrophobic and way less comfortable. Profit over customers no doubt. Sad to see standards downgraded to lowest common denominator. I used to always try and fly SQ if I could. now it seems there’s no difference between them and anyone else.","What did you do to the a380!!!?? :(","4" "2019-05-03T03:19:51-04:00","Desktop","5","review","The Check-in service is spot on and very professional and staff are well trained. On board the new A350 aircraft and you are greeted with sheer luxury. The Singapore girl greets you with a smile as you are directed to your seat. This followed by a lovely breakfast. The seats are very comfortable with good leg-room. The in-flight entertainment is top notch.","Best flight and service, ever!!!!","0" "2019-05-02T22:13:58-04:00","Mobile","4","review","Ok..the A380 was a bit delayed around the edges. The staff however were great and worked their socks off bringing drinks and snacks around. Food is excellent for economy and you get a menu which is a nice touch. Makes it feel less like cattle class. Seats are not amazing but tell me an airline whose economy seats are comfortable after 13 hours. Overall a bearable experience with totally professional staff who do a great job.","Makes economy travel bearable","0" "2019-05-02T21:55:41-04:00","Mobile","4","review","Singapore Airlines have the customer service aspect down to a fine art. Hot towels for economy passengers are a bit of a rarity as are printed menus. The plane on this leg was a rather tired 777. Attentive staff constantly offered water and juice through the trip and there was a snack bar to help yourself from down the back of the plane. I was surprised by the excellent quality of the food. I wasn't expecting much from economy class food but it was really tasty. Very bravely, they served Brocolli as part of a starter and it was perfectly cooked. Even when I cook Broccoli it's tough or mushy. They also have cracked serving bread that is edible. Economy travel on 11 hour flights is more of an endurance test that a pleasure but Singapore does its best to make the experience as painless as possible.","Well oiled machine.","0" "2019-05-02T21:47:54-04:00","Mobile","3","review","My husband and I traveled from NZ to Singapore in Premium Economy class on Air NZ and made the return trip on Singapore Airlines. How did they compare? Air NZ won hands down. Why? On Air NZ the cabin was more modern; better functions in our seats. The staff dedicated to our cabin introduced themselves and made conversation; their manner made us feel like we were “mates”. The meals were nicer. Service was instant (on Singapore I waited 30mins for an extra blanket). Overall, we felt Premium Economy on Air NZ was a premium class of travel and on Singapore Airlines, it was nothing special at all.","Who won between Singapore Airlines and Air New Zealand?","2" "2019-05-02T19:32:53-04:00","Mobile","5","review","First time traveling with Singapore airlines. No complaints. The food was as good as any other airline. Had plenty of room. The toilets were clean. Staff were friendly and no request was a problem. My husband asking for a beer at breakfast was fine. It was 5pm our time from leaving home. The movie selection could have been a little better but was ok. I will fly them again. ","Great flight","0" "2019-05-02T18:19:49-04:00","Desktop","5","review","Sydney to Singapore was a Boeing 777. I will not review this part of the trip, except to say it was great as usual. The Singapore to Rome flight was on an Airbus A350. This was my first experience of this type of aircraft and I was much impressed. It was comfortable and spacious even in Economy. My son is over 6 feet tall and he found it comfortable. WELL DONE SINGAPORE AIRLINES. The seats felt a little thin in the padding, but were comfortable and with a bit of a walk around occasionally did not fatigue you at all. The entertainment system as always was varied and easy to use. Headphones I would suggest you take your own, particularly on a long haul flight. Service was excellent as always. What more can I say.","SINGAPORE GIRL WHAT A GREAT WAY TO FLY","1" "2019-05-02T17:56:03-04:00","Desktop","4","review","The flight was delayed due to weather condition. We did not board the flight till 2 hours later and you can imagine many of us were tired and hungry. Appreciate they gave us light tibits and water before the late dinner was served at 10.30pm. Being a regular SQ passenger, I have not much complain except for the senior stewardess needs to put on more smile during service. I don't understand whey they always looks stern. I very much appreciate the junior stewardess which are friendlier in the smile and service.","Nothing To Complain","0" "2019-05-02T17:28:49-04:00","Desktop","4","review","This is the second time I have flown Singapore airlines new business class. The lay flat seats are very hard and I found the food tough and disappointing (main meal Riverine Beef). Last flight I had seafood marinara and it was very ordinary. Service is always lovely and we still enjoyed the flight. The call button for hostess is right on your elbow so iit is a problem for the staff with false calls every time you move you elbow. Air Asia X lay flat (almost) seats were actually more comfortable in the padding department. I think for a 5 star airline you expect the food to be very good and the seat to be comfortable. Cannot fault the staff and these things are beyond their control.","Could have been better","0" "2019-05-02T16:48:03-04:00","Desktop","2","review","While its very newest hard products might be amongst the best in the industry, regional travellers should beware that SQ still operates its mid-to-late 2000s vintage B777-200 on regional routes. I have had the misfortune to encounter these elderly aircraft on DEL-SIN, CGK-SIN and most recently HKG-SIN. This version of the 777 features extremely outdate in-flight entertainment, with a tiny square seatback screen that in most cases is unviewable due to over ten years worth of use. The screens have multiple scratches and very bad contrast. In addition, the full catalogue of entertainment is not available on these flights. The seats themselves are worn and tired and because this was the first generation of Panasonic IFE, there are very large boxes under certain seats, C,D and G, that house the entertainment system and which take up half your foot space. SQ should be ashamed that it still charges the same fare for this aircraft on the routes it operates as it charges for the very latest A350. Avoid.","Singapore Airlines still operating ancient B777-200 on regional routes","2" "2019-05-02T12:39:08-04:00","Desktop","5","review","Staff were excellent, service was excellent another great flight with the best airline in the world. Only issue was the movie selection cold be better - staff make the flight so enjoyable","Excellent Flight with Singapore Air","2" "2019-05-02T11:21:13-04:00","Mobile","5","review","Just a fantastic Airline! Service,food,flight comfort, temperature... Excellent! Will most definitely fly it again. Made a 24 hr flight an absolute pleasure!!🙏🏻","Maura","1" "2019-05-02T10:02:23-04:00","Desktop","5","review","A* service once we were checked in! Like many other folk, I suspect, we were on an Air New Zealand flight operated by Singapore Airlines. This seemed too complicated for airport staff to understand! Travelling in Economy you are not able to check in on-line. So you arrive at the airport and staff direct you to a self check in machine - which doesn't work! So you try explaining to Singapore Airlines staff your dilemma, they tell you have an AIr New Zealand flight number so you need to check in with Air New Zealand. Air New Zealand airlines staff tell you you have a shared code,& you are flying with Singapore airlines, to go back go to business class check in there. We did go to business class check in and explain the situation. They did understand and checked us in without difficulty and with profuse apology. We did suggest the need for further training for frontline staff. From there on service was faultless. The plane was clean and comfortable. In-flight entertainment kept me amused for the full 23 hours, I can't sleep on a plane. We had a break of 2 hours in Singapore Changi Airport which by the way is worth a visit it's brilliant! and SO clean. The staff were attentive, polite and nothing was too much trouble. Snacks and drinks were there for the asking in between the meals which were perfectly adequate. I loved the whole experience, can't wait to fly with Singapore Airlines again.","Not a bad 23 hours!","0" "2019-05-02T07:36:12-04:00","Desktop","5","review","Hi, I travelling with different companies around the world but this one is really good !! The crew Is very very Professional !! Is not just a Job ! Is listening , helping and giving all the time during the trip. Close your eyes and travelling with them !!","Best company for economic","1" "2019-05-02T06:29:36-04:00","Desktop","5","review","I was so impressed with the Singapore Air team. I was with the crew of Singapore Air flight SQ 25 and SQ 106 (FS Isaac, FSS Celine, FSS Ponnie) from April 7 to April 8, 2019. I had amazing service the entire time from JFK to Singapore. Best airline I have ever flown. Thanks so much!","Amazing Experience","0" "2019-05-02T05:54:07-04:00","Desktop","5","review","Once you stepped into the aircraft, its great service all the way. Flight attendants were very attentive and quick to response to my needs and wants. Professional and safety conscious made it a pleasure to want to come back and fly with Singapore Airlines.","Best Airline Service In The World","0" "2019-05-02T04:59:31-04:00","Mobile","5","review","Staff were very organised and service was good. If you fly with Singapore Airlines you can show your boarding pass to get discounts on some attractions in Singapore. We used it on the Hop on hop off bus tour and it halved the price","Excellent Flight","1" "2019-05-02T03:58:45-04:00","Desktop","5","review","Amazing service from all the stewardes Great service. great meals Nice entertainment on board. Thanks for all the amazing trip with you.","amazing","0" "2019-05-02T03:27:50-04:00","Desktop","5","review","Overall experience with Singapore Airlines was good. They provided good veg food and on time boarding, it was nice experience","Singapore Airlines - Simply the best","0" "2019-05-02T03:16:15-04:00","Desktop","5","review","We travelled on two different airlines on this business trip. Singapore was by far the pick of the 2 airlines. Great service, nice meals and a lovely new modern plane. I have flown many times with Singapore both business class and economy, I have always had a great experience. They are my airline of choice.....thanks Singapore 🇸🇬","Fantastic as always","1" "2019-05-02T00:46:11-04:00","Mobile","5","review","they would be something like this. Staff are immaculate and attentive, verging on being too helpful if that’s possible. Entertainment system as good as anyone else and better than most. Seat becomes a very comfortable bed with the gracious assistance of the aforementioned crew. Lounge experience in LHR and SIN rather less memorable. ","If Carlsberg did airlines","0" "2019-05-01T23:42:41-04:00","Desktop","5","review","We fly reasonably regularly to London Heathrow and we just love Singapore business. My wife now needs wheelchair assistance at big international airports like Changi and Heathrow and this is organised seamlessly. The lounges are comfortable well stocked and have very helpful staff. Seating in business is spacious and very comfortable with seemingly endless adjustments. The flat bed allows a pretty good sleep although I can never work out how to get it in sleeping mode although there is always cabin crew there to help me. The food is very good and beautifully presented. There is a huge entertainment library and the system is easy to use. Deservedly Singapore is always at the very top of best long haul airlines. We would always prefer to use SIA business.","A wonderful flight with Singapore as usual.","0" "2019-05-01T21:52:49-04:00","Desktop","5","review","Amazing onboard service, great foods, and free snacks and drinks between meals. The entertainment system also have almost to many options. One negative thing to remark is however, the foodrest, as it was of no use for me do to the fact I am almost 2 m high, but it was still there on the back of the seat in front of me, taking up valuable leg room. The service was better than European airlines, but prices was also slightly high.","Amazing onboard service","0" "2019-05-01T20:07:13-04:00","Mobile","5","review","I had read a great deal about Singapore airlines business class and decided to pay quite a lot extra to enjoy the experience. I can report that from the minute I entered the plane everything was superb from the colour scheme of the cabin to the comfort of the seat. The food was outstanding and the crew went about their business in a quiet and polite way. I had heard that Singapore is the best of the best, I can only conclude by saying that in my estimation they are the very best of the best","The very best of the best","1" "2019-05-01T19:33:44-04:00","Desktop","5","review","We had a nightmare trip due to my husband's eardrum perforating half an hour into the flight, the aircrew was stunning, caring, helpful and attentive during the flight to Singapore - arranged medical assistance, I can't say enough about them, will definitely be flying with Singapore air again.","Amazing","0" "2019-05-01T18:54:22-04:00","Desktop","5","review","Whilst most airlines diminish their service to passengers, Singapore Airline (Manchester to Singapore) continues to value its customers Food good, drinks good,snacks available throughout flight, really nice and professionalcrew, Will fly Singapore at every opportunity","It's maintained its class","0" "2019-05-01T18:03:47-04:00","Mobile","5","review","The flight left just slightly after 2000hrs, a little later than scheduled. Checking was orderly. We were given a hot towel and snacks (peanuts in a packet) shortly. I ordered a Kosher meal and that was promptly served as well. The Kosher meal was from Hermolis and it was good, much better than the meal I got from Stogel which was served by Ethiopian. They even had a enemies like toothbrush and toothpaste in the toilet for us to keep ourselves refreshed. The staff on the plane were friendly and able to make good conversation with me. I would recommend them again without hesitation. ","Excellent Economy flight from Dubai to Singapore ","0" "2019-05-01T16:16:22-04:00","Desktop","5","review","Left on a guided tour to Vietnam with Singapore Airlines on 5-4-19. When it came time to bring around the meals it was discovered that Jill's dietary requirements ( Various allergies ) had not been passed on to the crew. After a brief, and cheerful, discussion the Chief Steward apologised. Jill generally carries some appropriate snacks for such occasions and as it was a relatively short flight it was no big deal. Soon after, the Chief Steward appeared with a fresh omelette. Don't know how he managed it but Jill appreciated it just the same. The aircraft had reasonable legroom,and the aircraft was clean. I guess 'airlines are airlines' but this incident set Singapore apart through the ir desire to ensure their passengers are kept satisfied.","Singapore Airlines- Brisbane to Singapore","1" "2019-05-01T16:02:08-04:00","Mobile","5","review","Took the almost 11pm flight from SG to Tyo. There is refreshment soon after the plane take off on auto mode. They served me cool wrap since I choose my diet. Not sure about those served by the trolley. After everything is cleared, the cabin lights were dim. Time to sleep. Aircon is just of the right temperature. Slept through till about 2 hours before landing, we had breakfast. Warm eggs with vegi sides & buns. Enjoyed the night on the plane. ","Good night","0" "2019-05-01T15:32:06-04:00","Desktop","1","review","Prepared for a long night we set out at 1930h from Sydney. Allocated seats were not the numbers we'd paid an extra $120 for. We were cramped & over the wing in centre seats instead of the window & aisle seats we'd booked. We had 20 minutes & a 1 Km walk to change flights in Singapore for flt 826 to Shanghai. Guess what? Once again we were given different seats to those we'd paid the extra $120 for & landed in China cramped & cranky to begin our holiday [ We decided to fly home Qantas].","Night [Mare] Flight","4" "2019-05-01T14:16:48-04:00","Desktop","5","review","I have flown on Singapore Airlines for over 20 years over 40 plus flights. It is the best service, and most comfortable flight you can have. There is a consistency of service which is unequalled in any other airline that I know of. I have flown on long haul mostly from the UK to Sydney and various places in Europe. I can see why it is legendary. I have never had a bad flight on Singapore Airlines.","Singapore Airlines SIA","0" "2019-05-01T12:47:49-04:00","Desktop","5","review","This was my wife and my first international trip, which was truly amazing. The plane was very clean and had awesome in flight entertainment. The large touch screens were great. the staff were all very friendly and helpful. The food and customer service was excellent. Highly recommend flying with Singapore Airlines.","Great Airline","1" "2019-05-01T11:02:30-04:00","Desktop","5","review","3/31/19 we flew Business Class on Singapore Airlines Flight 31, an Airbus A350-900, nonstop from San Francisco to Singapore. At check in, the agent stepped from behind the counter and greeted us warmly. Check in was a breeze and we were soon on our way to the United Polaris Club at SFO (No Silver Kris Lounge any more at SFO). I took a hot shower, changed into comfortable clothing for our long flight, and joined my wife for breakfast. We were greeted at the door of the aircraft by the very friendly Singapore flight crew who escorted us to our seats in the beautiful Business Class cabin. We soon had a welcoming drink in hand (a mimosa) as we explored our seats and the extraordinary variety of entertainment options. The cabin is very comfortable and quiet. Within an hour after takeoff from SFO, we were served our dinners which had been pre-selected through Singapore's ""Book the Cook"" option. The appetizer, entrée (NY steak with asparagus, carrots), and dessert (a wonderful mango pana cotta) were all delicious. Mid way through the flight, I had the Chinese chicken stir fry (again, delicious). Finally, prior to arrival, a final light snack was served. This was the longest flight we've ever taken anywhere at 16 hours 45 minutes. But throughout the flight, the attentiveness and kindness of the crew made every minute of this epic flight most enjoyable. This is what an airline should be. We can't wait to fly with Singapore again some day.","Singapore Airlines: Simply the Best!!","0" "2019-05-01T10:47:28-04:00","Mobile","3","review","Very comfortable flight, toilets always cleaned and ready for use by the next passenger. Their experienced pilot gave us a good and restful comfortable ride, by respecting our private space and need for maximum rest. Enjoyed their good selection of cheeses. Had Superb spinach frittata for breakfast. And was treated to a Delicious hot chocolate made with milk. And my entire journey was made special by Marcella Stephany, one of the flight stewards who was amazingly wonderful in all ways! She was sensitive to my requirements, most polite, gentle and superb and serving from her heart, in her responses to requests. Truly the embodiment of Singapore Airlines’ philosophy of service excellence!","Comfortable plane, great Service","0" "2019-05-01T10:10:14-04:00","Mobile","5","review","Great staff: always smiling and very attentive, i have never met any cabin crew as attentive as them and i am just on economy class for that matter, they treat everyone with respect. I have enough leg space so its worth it for the price we paid for, in flight entertainment was great too. Kudos to the staff and crew, keep it up! PS: my husband dropped his wallet inside the plane and they immediately returned it.","No wonder they're the best","0" "2019-05-01T08:00:13-04:00","Desktop","4","review","I've been taking this route for the last 3 1/2yrs. flying just after midnight. NOW, that flight is NONSTOP, and believe me,...it is awful especially in the Premium Economy seats which is the ONLY Economy kind that they have! True, you do have a few more inches of leg room, and your seat goes back a few inches more,...BUT,.. the tray tables come from the side arm so IF there's no one sitting there, you CAN'T lift up the armrest to lie down! And this flight is 17 hours, which makes it WAY TOO LONG without sleeping! They ALSO have it from Singapore to Los Angeles nonstop, and the flight time is the same length!","AVOID THE NONSTOP","1" "2019-05-01T07:03:13-04:00","Mobile","1","review","Worse business class ever! Midnight flight out of Melbourne to Singapore on my way to KL. Service was non existent, meal was inedible and no snacks available. Cabin was extremley hot which made it difficult to sleep. Lounge was pitiful. Check out AirNZ business class menu in the pics compared to Singapore Airlines. The meal was so poor.","So dissappointed!","5" "2019-05-01T02:27:27-04:00","Mobile","3","review","We used Singapore Airlines for our RTW-trip FROM Male to Singapore The flight was in time, the plane technically OK. Space OK for 4 h flight. The service was disappointing and quite poor. The food wasn't tasty, the stewardesses quite unfriendly! While serving the bear she stopped too late so that a greater part ran over my hand! No sorry!","Not satisfying","4" "2019-04-30T23:48:43-04:00","Desktop","2","review","SQ used to be the flight prefix to hope for, those days are gone. The service is incompetent, with staff not knowing what is on the menu nor what beverages are available. The bed while large and flat was hard as a rock. And why do Singapore continue to use the outdated flip-over style beds? Flying Singapore to Tokyo our main meals were completely forgotten about and we waited and waited, only to then be served dessert. They tried to rectify, but by this time the majority of the overnight flight was over and we would have much rather slept than eaten the economy quality meals. One of the flights we were in premium economy and I cannot tell the difference between that product and most budget carrier economy class cabins. Again, the one thing that used to set Singapore apart is the thing that let them down: the service. Will be flying via the Middle East from now on.","Lax service, hard bed, horrible food.","2" "2019-04-30T20:10:05-04:00","Desktop","1","review","In general Singapore Airlines isn't was it used to be. The food on the flight from Phuket to Singapore was to put it nicely, not really a highlight, diplomatically spoken. The service started far too late into the flight and we got the added bonus of being put into the last row on the flight, which was also a novel experience for me. And we were also told that we might have to run for our connecting flight from Singapore to Brisbane since we are already late with our departure, which I would say could have only been 10 - 15 minutes, if that much. Anyway, as the flight attendant told us about this, we asked if we could be brought forward in the seating, due to the short connection time, according to them. This was declined, so we sat there, looked at some miserable food presentation and just before we were on our landing approach sector, once more the flight attendant approached us and told us, that we would be picked up by the gate by some electric cart, which would take us to the train, in order to get to get us to Terminal 3, since we landed in the Terminal 2 sector. Well, as it took ages to get out from our last row, by the time we got out from the plane and got to the gate, there was nobody here to bring us to the train station in Terminal 2. So we had to start running to get to the train station and finally, we caught a train ride to Terminal 3. And as we finaly arrived there, we discovered that we had plenty of spare time till departure of our flight to Brisbane. And we can also say, that the this flight sector, wasn't much better with the service and the food, sadly. Now, I used to fly repeatedly with SQ in the 90's and can now honestly say, never again.","Singapore girl, what a disappointment !!!!!","4" "2019-04-30T18:19:02-04:00","Desktop","5","review","We fly with Singapore Airlines almost every year. The children enjoy chatting to the cabin crew who always have a smile for all. Flights have never been delayed, food is always good and entertainment great. This time my screen did not work from Singapore to Milan but they compensated with a $200 voucher for duty free which I did not expect.","As usual, friendly helpful staff and clean planes","2" "2019-04-30T13:25:42-04:00","Mobile","2","review","I have flown with Singapore Airlines before and find the leg room to be very small. I am not tall but I still felt cramped. Eating a meal was ridiculous... could not eat normally.. had to bring the dish to me. I will avoid flying with this airline again","Cramped","1" "2019-04-30T13:01:51-04:00","Mobile","4","review","First time on an Airbus 380 and we flew the 1st class suites. Spacious, but the plane was an older model and in need of refreshing. Service was superb as was all meals. Bed not quite as big or nice as advertised. As I understand it, many of the newer planes have a more spacious setup. Not cheap but the only way to fly when you are in the air for 20 hours","Singapore Air 380 to Singapore","0" "2019-04-30T10:56:19-04:00","Desktop","4","review","I found the staff to be very professional and kind to our teenager when he felt nauseous and vomited. The flight was extended to around 14 hours due to a diverted flight path, then delayed again into Heathrow - my son ended up getting nauseous with tiredness and motion sickness. We asked staff for sickness bags and they assisted us with the bags, warm flannels and extra fluids. it was a pretty horrible time, but the staff made it so much better for us - luckily we didn't need to be referred to the clinic on arrival!","Staff very attentive to our sick teenager","0" "2019-04-30T04:11:11-04:00","Mobile","5","review","Seats are roomy (unlike the wishbone coffin like seats of Cathay and other carriers). Aisles, seating area, and toilets are spotless (unlike Cathay and other carriers). Staff is extreme hospitable, gracious, polite and willing to look after passengers as their chargé d’affaire. This amount of painstaking detail cannot be found in any other carrier period. The pilots need to be commended most of all. The reason being is they arrived early not to chit chat but to speak with ground control across their path and to other arriving pilots which in turn helped them map out a proper flight path that was free of turbulence. In today’s day and age it is erroneous to blame turbulence on anything other than the pilot as it can be mitigated. We have ample satellites and monitoring stations that can outline the pockets of turbulence. Therefore on other carriers it is the pilot’s fault for plotting a rubbish flight path. As the pilots arrived too late adhering to their clock-in rather than their passion for flying. They never bothered to check with ground control along their path or with other pilots on said path. And so they just plot the quickest flight path that will garner them their additional incentive for saving fuel and arriving early; and that is much to the demise of passenger comfort. It is clear those pilots of other carriers such as Cathay have no business flying as they are not passionate about their vocation and are simply there to collect a pay cheque. They are for a lack of a better word - Dead wood that needs to be let go. The pilots of Singapore Airlines are TOP GUNS. They are passionate about their craft (pun intended) and put passenger comfort upfront and above their incentive.","Best and most comfortable airline in the world","0" "2019-04-30T03:48:15-04:00","Desktop","2","review","From Bangalore, we got a SilkAir flight, which was average. Their iPad entertainment system was novel for me and very good. From Singapore we got onto a Singapore Airlines Airbus 350, i think. The business class was definitely substandard. Given SQ's reputation, this was extremely unacceptable. In fact, we paid 25% more in fares over Malaysian just because of the SQ image. The seat was the most pathetic business class seat I have experienced since flat beds came into vogue, about 20 years ago. While seated you couldn't stretch your legs out as there was not enough place in front of you...And I am just 5 ft 8 in tall. Neither could you lie flat on the fully flat bed.!!! The only way , one could stretch out one's legs , when seated or lying down, is if one stretched it out diagonally; at an angle. A most uncomfortable position, leading to muscle catches and aches on getting up. And in the prone position the seat belt came tight under your armpit and buckled in bElow your waist...a very, very uncomfortable and terribly restricted experience. Having flown Business, on Emirates, Etihad, Qatar and British,this was not even comparable. I can tell you that I NEVER WANT TO HAVE THAT EXPERIENCE AGAIN. In fact, I think Singapore Airlines, should refund the premium they charged on the grounds that they were giving me and my wife , privileged business class seats!! The seats were actually a punishment. I am flying back from Sydney on 16th MAY, business Class on an A 380 aircraft. I sincerely hope that will be a better experience","Business Class to Christchurch was substandard","1" "2019-04-30T01:31:39-04:00","Desktop","5","review","Excellent flight and service. Only gripe is the narrow selection of wine (Just 1 red) and the quality.","Longest flight in the world also most enjoyable","0" "2019-04-29T21:41:35-04:00","Desktop","4","review","Still a great airline, however being an early morning flight caused a few dilemmas. Airlines always insist you should drink plenty of water during the flight, however this didn't occur on this flight. Breakfast at about 5am consisted of chicken & rice which I feel was inappropriate. In flight movies etc excellent but Silk Air from Singapore to Da Nang was very ordinary. Plane old & tired & very cramped. (Like most budget airlines) Similar on return flight but Singapore Air was terrific. All forgiven.","Mostly very good.","1" "2019-04-29T19:23:08-04:00","Desktop","3","review","Oh My. The flight was not bad since we paid for extra leg room. The food was airline food, The service was very good. But there website is horrible. We could not find any information on luggage restrictions. We did find carry on info. We could not confirm on line, site was under maintenance. They could not find us in the computer for 15 min. to check in. They did however acknowledged that they were aware that there were problems and that they were working on them.","Price is the best part","0" "2019-04-29T13:56:36-04:00","Desktop","4","review","The service is why we fly when we can win Singapore Airlines and as usual the service was amazing. The only complaint we had was on the Perth to Singapore leg my entertainment system didn’t work at all. These things happen, so we put it down to a one off. Other than that, the food, the service was all above standard. We will definitely fly with them again.","Amazing service as always","0" "2019-04-29T11:28:59-04:00","Mobile","5","review","This is probably the best international flight we go on. It leaves late morning, arrives just before dinner time and the last time it only took 20 minutes to get from our seat to the taxi outside. The plane was new, the staff were amazing, just about as good as it gets when flying. If you are heading out of NZ to Europe then I recommend this flight to Singapore as a stop over, you won't regret it.","Great flight","0" "2019-04-29T10:08:51-04:00","Mobile","5","review","There is really a HUGE difference between economy and premium economy! It's every penny worth. I loved the seat comfort and the staff is highly professional and very kind. Wehad some preordered food which was lovely. But we noticed that even the normal selection of food is on a very high level.","Top service and excellent comfort","3" "2019-04-29T04:23:41-04:00","Desktop","5","review","This flight was excellent. It departed on time, arriving a few minutes early into Sydney. Good friendly service and excellent meals, which made up for a previous Singapore Airlines flight earlier in the day.","Excellent A380 flight into Sydney from Singapore","0" "2019-04-29T04:17:48-04:00","Desktop","3","review","Our flight was on an A350, which departed Hong Kong and arrived into Singapore on time. Same movies as 3 weeks earlier, which I'd seen, so just read a book. Whilst the staff were good they just went about their work, without the normal friendly happy service. The chicken main meals selected and received were swimming in oil and we didn't finish either of our meals. Poorest quality meals, we have ever been served on any Singapore flight in the past 11years. The meals I'm guessing had been prepared in Hong Kong, but apart from that the actual flight was good.","Flight was good, meals were poor","1" "2019-04-29T03:56:03-04:00","Desktop","5","review","Push away in Sydney onboard a A380-900 on time, with air traffic controllers holding our flight up for a few minutes whilst on the tarmac for incoming flights to land. Excellent service from the flight attendants, with a pleasant meal during our flight which arrived early into Singapore. Whilst there was plenty to watch or listen to with the entertainment, I actually had troubling trying to find something that appealed, as I had seen most of the current movies. But that just luck of the draw and didn't in anyway detract from the excellent flight.","Excellent economy flight","0" "2019-04-29T02:01:05-04:00","Desktop","5","review","Singapore Airlines is a reflection of Singapore itself. Clean, efficient, professional and has a sense of style.","Singapore Airlines A great airline","2" "2019-04-29T01:39:25-04:00","Desktop","3","review","Flown with this airline before but this flight was not up to scratch. They ran out of Tonic Water! When you order a drink, they fill a plastic cup with the drink, even the beer. Gone are the days when you get the can of beer or coke or even a small bottle of wine. They also give you water in a cup. One sip and you need another cup of water. The food was average to poor, followed by a Gordon Ramsey advert!! I wonder if the chefs that create airline food actually taste what passengers are served? Time to review which airline I choose for my next trip to Singapore.","Not that good!","2" "2019-04-28T21:27:46-04:00","Desktop","4","review","This was a very convenient flight for us as my wife doesn't travel well overnight so leaving Singapore at 0940 local and flying to Brisbane arriving 1910 fitted well into our schedule. Although the flight was full, an A350 it was quite comfortable and there was a wide selection of inflight entertainment. The first meal was sufficient however the later was rather megre","Singapore a great way to fly","0" "2019-04-28T20:50:06-04:00","Desktop","4","review","lucky enough to do this class again and of course everything from check in to the seats is awesome , it was let down by some very average service on board and some sub standard meals but what the hey , you cant beat a lie down seat on long haul","business class a350","0" "2019-04-28T19:11:26-04:00","Desktop","4","review","We flew to Beijing with 2 hr stop over in Singapore ( Changi Airport ) The service was good, not outstanding! The return flight from Xian on their Scoot ( Cheaper Singapore Airline) was the worst ever! We had no idea we were travelling back ( to Singapore) on that dreadful service, nearly 5 hours of cramped bodies everywhere! However, we were back on the usual and much better service from Singapore to Brisbane and we needed the room to untangle our distorted limbs from that awful experience, our first and last with Scoot/Singapore!!","Still pretty good! But never again with Scoot!","1" "2019-04-28T17:17:33-04:00","Mobile","5","review","The seats was super comfortable I never sleep because of this, but on this airplane I sleep super well, the entertainment was really good, but the breakfast was too heavy, I didn't like the eggs and sausages but I try the noodles and were good, I think the smell of the brekkie in the morning in the whole airplane was too much, not only for me.","I love the service but not the breakfast","0" "2019-04-28T16:42:15-04:00","Desktop","5","review","Cabin crew were wonderful & regularly serviced the toilets so they were always clean. The meals were very tasty which is always a pleasant surprise when flying. They continualy offered trays of drinks during the flight which was very welcome. You dont realize how dehydrated you are becoming when flying a long distance. The 14 hour flight was made very enjoyable.","Great Experience","0" "2019-04-28T15:57:17-04:00","Mobile","3","review","For someone who travels a lot surprisingly this was my first time on Singapore airlines. My expectations where high due to everything I’d heard about them and sadly I was a little disappointed. After being delayed we boarded to find the seats where very narrow more so than any budget airline I’ve flown, this was followed by having access to no air because there are no vents above your seats. The entertainment set up is other the other hand amazing one of the best I’ve ever seen on a plane, you can link you phone to it and send text messages for free as well as charge your devices via USB on the flight. We received socks and a travel toothbrush and paste in economy. All in all I would fly again but adjust my expectations accordingly. ","Was expecting more ","3" "2019-04-28T15:32:49-04:00","Desktop","4","review","the staff and service on the Singapore airlines flights during our recent trip to India were exceptional.","Flying with Singapore Airlines","1" "2019-04-28T14:56:28-04:00","Desktop","5","review","Flight crew were kind and attentive even serving drinks when they were busy with getting the food out to passengers","Excellent flight","0" "2019-04-28T14:53:04-04:00","Desktop","5","review","Singapore Air is the most professional airline I have travelled with. Their service is outstanding, their Staff are first class and you travel with peace of mind. Justified their Best Airline classification.","Best in the Air","0" "2019-04-28T13:07:49-04:00","Mobile","5","review","The staff made our flight amazing and relaxing. We had our 7 month old child with us and the staff made us and him feel so welcome and calm that the 13 hour flight was relatively easy going. The food on board was nice and the entertainment system kept us and our boy entertained","Friendly and helpful staff","0" "2019-04-28T05:33:12-04:00","Desktop","4","review","We have flown with Singapore airlines a few times now. They are usually very good but this was probably the least enjoyable flight experience we have had. Our flight was delayed for three hours, to wait for a connecting flight. The first passengers knew of this was when those using the Singapore Airlines app were notified. At first, the ground staff were unable to confirm whether the information on the app was correct as the airport screens were still showing the original departure information. Communication between the airline and the waiting passengers was very poor. The airline staff seemed confused about what was happening. It took a couple of hours to arrange hot drinks and snacks for the waiting passengers. Most of the time was made up in the air so arrival at Heathrow was only about an hour late. Usually Singapore airlines are very good but this experience has changed my opinion a little.","Singapore to London Heathrow Airbus A380","0" "2019-04-28T04:21:43-04:00","Mobile","3","review","Something has changed with SA since we last flew with them about 2 years ago. For several years they have been our airline of choice. We flew in Feb/March 2019 to Europe from Australia and back from Rome, stopping one night each way in Singapore. We flew economy all sectors. The food has been downgraded, the wine offering was very limited and served in disposable cups and the cabin staff on 2 of 4 sectors offered none of the top SA service we have experienced previously. We noticed the same poor drink offering was served in premium economy, just ahead of us. Cabin crew did nothing to control the objectionable passengers in front who fully reclined their seats even at meal times. We will be looking at other options in 2020. ","Many years flying SA. This trip to Europe and back from Rome a real drop in standards. ","2" "2019-04-28T03:10:52-04:00","Desktop","3","review","I appreciate that i only flew economy so shouldn't expect too much. I did pay for extra legroom seats but this also meant that there was nowhere to put those bits and bobs you need nearby. The fold out TV screen bracket was also broken. The Flight attendant kindly stuck it all together with bits of card and sticking plasters, but then I was stuck with it for the 13 hour trip. The crew were helpful and friendly enough but the aircraft was just tatty, tired, and broken. So not 'good', not 'bad' but decidedly 'average'. I have used Emirates three times prior to this flight, and was very impressed with them.","I had hoped for a better experience","0" "2019-04-28T00:54:54-04:00","Desktop","5","review","A flight I use often, always use Singapore Airlines, the best airline in the world. Although I fly economy, and it's a very long flight, they always ensure it's as comfortable as possible. The cabin service and meals, flight information and types of aircraft used are second to none.","Regular family visit.","0" "2019-04-28T00:51:07-04:00","Desktop","5","review","As handicapped it always nice to have help in the plane. They were at the airports and in the plane. This is a very long flight and they brought us good food twice. And in between drinks and snacks. The personal were always friendly and as my title suggests: They cleaned the toilets often. ","Even the toilets are CLEAN","0" "2019-04-27T23:03:38-04:00","Desktop","2","review","Seat 32H in Premium Economy on Singapore Airlines A380-800 is terrible. Firstly, seats 31H and K have no luggage space at all. If the occupants of these seats are onboard before those sitting in 32H and K they use the space above row 32 which leaves no space for row 32. However, the bigger issue is that adjacent to seat 32H is a cabinet used to store various sundry items used by cabin staff. The problem with this is that cabin staff access this cabinet constantly throughout the flight and every time they do they inconvenience the occupant of seat 32H. Each time cabin staff access the cabinet they tend to stick their bottom in the face of the occupant of 32H. Further, each time they access the cabinet they make a noise locking and unlocking the doors and consistently disturbing and/or waking the occupant of seat 32H. This is extremely poor design. Also, about 2 metres in front of row 32 is an area where cabin staff congregate for no other apparent reason but to have a chat. I have travelled with Singapore Airlines around 20 times in the last 2 years and have had a good experience each time but save your money and fly Economy class or make sure you avoid seat 32H at all costs in the Singapore Airlines A380-800.","Worst Premium Economy seat on Singapore Airlines","3" "2019-04-27T19:16:14-04:00","Desktop","5","review","Loved the extra legroom. And the larger seat. Also the leather seats are definitely more comfortable than economy. There are 3 food choices and Hagen daz ice cream which is more than economy. Checked in luggage also gets priority. Definitely worth the upgrade for long haul flights! Would love to fly this again.","Great upgrade to premium economy. Extra legroom and larger seat well worth it!","1" "2019-04-27T19:03:43-04:00","Mobile","5","review","Wonderful team of caring, happy, attentive you name it SIA already have it. From ground to sky unbelievable. The only airline which you will remember every trip. Thank you SIA team for making every trip so memorable.","The best of service excellence","0" "2019-04-27T16:20:02-04:00","Desktop","5","review","The overall experience made the trip an enjoyable one. The crew were, professional, attentive and care about details. The adjustable headrest made it easier to rest my head. The entertainment system is by far the best. It has a wide range of selections and the movies are up to date.","Wonderful Experience","0" "2019-04-27T15:33:01-04:00","Desktop","4","review","First time on Dreamliner surprised to find the seat smaller than usual. Thought as it was a night flight to Fukuoka we paid for seats with “extra leg room” which near the exit door. Service as usual is great on SQ flights. Flight stewards & Stewardesses are always helpful. Service with a smile! On return flight we did not buy the extra leg room as it was a morning flight..found the leg room space more spaces than the seats themselves. If one is big size than you might get stuck in one of them. However our complaints has always been with the food. Be it Economy or Biz Class we find the food lacking. However not so on other airlines like Japan Airline..ANA..Korean Air ..somehow their food is better.","Dreamliner flight to Fukuoka","2" "2019-04-27T13:20:39-04:00","Mobile","4","review","I had never flown with Singapore Airlines before now, but i can say its one of the best. The cabin crew were fantastic. Nothing was too much trouble. The food was fine and the coffee was hot. The inflight entertainment would be my only complaint. There was not much to watch at all. Overall it was great.","Excellent Airline","0" "2019-04-27T11:29:23-04:00","Desktop","5","review","The inflight service is impeccable. SIA has a great product but it's the people that elevates the whole experience of flying. Professional but personal at the same time. Special call out to the crew on SIN-CDG flight on 24 Apr.","A league of its own","1" "2019-04-27T10:14:00-04:00","Desktop","5","review","We had researched Singapore airlines before we flew and it came up as the best in economy airlines - I really couldn’t see anything economy about it. There was plenty of room for us - my husband is 6ft 1, choice of films was excellent and meals were absolutely gorgeous - cheesecake was yummy!!!! Efficiency of checking in was faultless and always someone around if you did need help. Use them again? 100%,hopefully pretty soon. As a foot note - we flew to Hong Kong with them as well and between Singapore and Hong Kong we flew on the A380!! Fabulous airline and definitely recommend it.","No sign of economy here","2" "2019-04-27T05:22:51-04:00","Desktop","5","review","I flew six sectors recently on SQ. SIN-PER-SIN-DEL-BLR-SIN-PER-SIN. Three flights were on 777 and three on the 787-10. The later plane is with all carriers a delight, but with SQ it is simply special. The cleanliness of the cabin was maintained throughout all flights by a friendly, competent and dynamic staff. Food on most sectors could genuinely have been better. I believe SQ has dropped its standard in this area recently.Inflight entertainment was very good with a user friendly system. I would always choose SQ over any other carrier. I know that they too have staff with bad days, however there is always enough of the other staff to more than compensate for any lone individual having a bad day. They are sometimes more expensive, but well worth the extra. The only challenge I had was the sector from Bangalore to Singapore on which they dug out a really old 777. It rattled and shook its way along. Even though it was old and worn, the staff still did the same excellent job.","Always an excellent experience","0" "2019-04-27T03:46:20-04:00","Desktop","5","review","We were travelling to Singapore from Milan. The flight was fantastically clean. The screen on the TV was new, and the quality of my movies were really good.","Good service and clean flight","1" "2019-04-26T19:01:15-04:00","Desktop","4","review","Good flight from Brisbane to Singapore. Flight left at 18.10pm. Definitely book the cook rather than having to choose from inflight menu. Short layover in Singapore. Flight from Singapore to Pudong was on an older aircraft so did not have lay flat seat. Staff were attentive and helpful on both flights.","Good flight short layover","1" "2019-04-26T14:15:59-04:00","Desktop","5","review","Our flight from Hanoi was packed as they all are these days, but the service was excellent, the food choices nice and very well prepared. Singapore is a cut above other airlines and it shows.","Superb Service even in basic Economy","0" "2019-04-26T12:54:26-04:00","Mobile","1","review","Here we go again. After 5 days we have still not received our luggage and SA will have nothing to do with this, although it is their responsibility to ensure that the luggage is safe No response from SA we don’t understand what is going on.","Missing luggage ","2" "2019-04-26T12:46:14-04:00","Mobile","1","review","This flight was appalling due to the crew inability to effectively manage the situation. This is a 14.5 hour flight with full lay flat seats hence purchased with the expectation of sleep. Unfortunately for 10.5 of the 14.5 hrs I had a screaming child next to me. With ear plugs and noise cancelling head phones I could still hear it. This clearly annoyed others in the cabin and when complained to crews the lack of ability to do anything about the situation was appalling.. No attempt to remove the child to the front or back of the plane was made, simply we shall have a chat to the family?? After the second complaint and brush off from crew was received other travelers hear my feedback and gave the same response.. only after this did the crew physically comprehend they had an issue??? Only to explain we’ll you still have an hour left you can sleep??? Seriously?? Mind you child still screaming in back ground.. I as well as others paid a substantial amount of money to travel in business for sleep and quiet to have to endure this is pathetic! Note that I do understand a family need to travel. My emphasis is on how this is handled. I have since written to Singapore airlines and the response is one that is quite unsettling.. “Our crew will try to discreetly make the customer aware of the discomfort they are causing to other customers. In saying that, we ask for your understanding that it is not an easy situation to manage. We have had complaints from parents themselves who’ve felt that our crew were interfering in their parenting when they were approached under such circumstances.” What about the other 19 passengers?? I can tell you after this long without sleep no one in that cabin cares if that parent complains.. Then the audacity to ask for my understanding you had it for over 14.5hrs... You need to take responsibility! I am about to travel on Singapore Ultra long 19.5hr with this feedback in mind.. not good enough Singapore airlines.","When is enough enough??","5" "2019-04-26T08:54:48-04:00","Mobile","5","review","My wife and I travelled in economy class, but in upper deck. It was Airbus A380-800. Sufficient leg space, nice food, courteous flight attendants and a comfortable journey. There was no delay and quite prompt announcement from the pilot at all times.","One of the best in the business","0" "2019-04-26T07:47:46-04:00","Desktop","5","review","We flew business class from Sydney to Kota Kinabalu with a stopover inSingapore.The service was wonderful and the space of the seats excellent. The movie screen was the largest I have seen on an aircraft with numerous little compartments to put everything. The seat made an excellent flat bed with a mattress cover and doona provided.The food was well presented and of course Malaysian inspired. We normally fly Qantas but we saved several thousand dollars and had a great experience and would definitely fly with Singapore again","Excellent experience","1" "2019-04-26T03:00:45-04:00","Mobile","5","review","From the very professional check in to our very comfortable business class double bed configuration the entire flight was a pleasure. The meal service and staff were first class.","Outstanding service and comfort ","0" "2019-04-26T02:08:57-04:00","Desktop","5","review","I like to travel to Singapore Airlines because it has the most friendly services on board the aircraft coupled with high-quality food and wines.","Best service and F&B.","0" "2019-04-25T23:01:41-04:00","Desktop","2","review","As usual we left on time, that's where it ended. After wheels up we were flying approximately 1/2 an hour and the lights dimed, nothing unusual about that. a further ten minutes later all light out, we were served water or orange juice in the dark, then all the entertainment screens were turned off. no body that I saw was offered any othe refreshments of snacks. It was not until 5am the lights came on and we were served some breakfast, (if you call it that). I have flown Singapore in previous years, not as bad as this, lift your game, should have kept with Qantas.","worst flight I have ever experienced in 10 years","5" "2019-04-25T22:50:16-04:00","Desktop","4","review","We flew home from Singapore after a wonderful holiday (we flew with them on the way and to our destination in Bangkok too). I've never been disappointed in the experience, even if I feel a bit crammed into the seats. Would love a little more leg room, but I know that's asking too much with the planes as they are. Food always reasonable and service prompt and friendly. If we have to travel and get into a cigar tube, Singapore Airlines' tubes are okay!","The usual, with lovely staff.","1" "2019-04-25T22:42:00-04:00","Desktop","5","review","A very long flight with a change at Singapore, modern aircraft with excellent cabin crew and service. Good variety of meals and drinks, clean and spacious aircraft","Flight experience","1" "2019-04-25T18:50:22-04:00","Desktop","3","review","Have been flying with Singapore Airlines for a few years now when visiting my family in Perth WA. I am beginning to have second thoughts about going with them in the future. This because of a few things. My wife and I have always travelled on the top deck of the Airbus A380, but now it is off limits to Economy seats. Instead, I now have to pay for 4 Economy seats on a round trip in the very cramped lower deck, in very narrow seats ( 19"" wide by 32"" pitch, plus a variable charge for each of the seats to pre book them. The food although very nice is smaller, less of it, and has less items on the equally small tray. On the way to Perth via Singapore, the first leg seemed to have the lights out within a couple of hours, even though we only took off at 11.00am ! I'm not sure that we'll be going with them next year without a thorough review of the prices, etc.","Disappointed Seniors going to Perth Western Australia","0" "2019-04-25T16:39:04-04:00","Desktop","4","review","Flight left on time and arrived 15 minutes ahead of schedule. Bit disappointed with breakfast (6.30 am flight), perhaps we'll look at different options on the way home. The plane was spotless and the cabin crew to SIA's high standards.","Holiday here we come","0" "2019-04-25T15:12:07-04:00","Desktop","5","review","Flew with singapore on return from our South East Asia holiday. I was on an older Boeing 777. Seats in economy are great, big screen to watch movies, blanket and the entire works to make the long haul comfortable. We had to go to the tranfer desk at the Singapore airport, as we fley in from Ho Chi Mihn, great service, food was really good, cabin crew helpful and worked the entire time of the flight. It was a pleasure to be on the plane, i was sooooo comfortable, i rarely sleep, but i did on this flight. well done singapore airlines, no more cheap low cost airlines for me.","Excellent service,","0" "2019-04-25T14:54:59-04:00","Desktop","4","review","Flew in a Jumbo Jet going over to Singapore,seated in the top deck which was extremely comfortable and quite to the point I didn't realise we had left the ground. Crew were very pleasant and attentive. The only negative is when flying out of Melbourne the food on board is pretty average. Flying back to Melbourne from Singapore food was excellent. I recommend Singapore Airlines to anybody travelling overseas.","Satisfying Flight","0" "2019-04-25T11:25:33-04:00","Mobile","4","review","Last year we flew to Sri Lanka via Dubai on an A380. We were very impressed with their economy product. Expected Singapore Airline to improve on that experience or at least match it. It didn’t quite make it perhaps due to using a Boeing 777 which is quite a bit smaller than the 380. Food not quite as good and wine also. Small bottles with Emirates whereas Singapore was in glasses topped up from time to time. Overall both are great airlines but Emirates just pipped it","A little disappointed compared to Emirates Airline","0" "2019-04-25T11:05:05-04:00","Desktop","5","review","My friend’s letter of authority was defective for her Vietnam Visa for her entry into Vietnam. Singapore airlines in Auckland assisted with applying for an urgent visa, whisked us to the plane with minutes to spare to get us to Singapore. The urgent authority letter was not processed until the last minute in Singapore and, again, Singapore airlines stepped up and assisted with the paper work logistics. We were driven to the plane in the nick of time just before take off. Singapore airline personnel attitude and calm manner in Auckland and Singapore was outstanding and very much appreciated.","Superb service above and beyond","0" "2019-04-25T10:54:52-04:00","Mobile","5","review","We know we would be alright if we choose Singapore airlines. Crews were attentive and cheerful. Captain’s voice was clear. Cabin was clean.","Excellent service","0" "2019-04-25T10:43:11-04:00","Desktop","5","review","All I can about this particular airline, is it just gets better and better every time I fly with them. At the end of this year I will be flying back to Adelaide and this will be the 8th time I will have flown with Singapore Airlines. From the check in area from the departure airport right the way through until you collect you baggage at the arrival airport everything is like clocke and very efficent. A 5 start rating is the best we are allowed to give, Singapore Airlines certainly are at the very top of the 5 star ratings.","London to Adelaide","0" "2019-04-25T10:23:32-04:00","Desktop","4","review","It was certainly good but not the top! what you hear everywhere and all the time about Singapore Air. With Singapore Airlines it is good marketing! Nevertheless... it was a good experience. The cabin looks nice and elegant with nice colors and nothing cheap! The seat, the space: the seat is wide and really very comfortable. There is enough space for personal belongings. For sleeping a seat cover will be put over the entire seat for more comfort and it really feels very good. What I still do not like is the little cubby hole for the feet when stretching out and that I have to lay not straight on the seat but at an angle. The service during dinner was slow and unattentive. Even that Business Class was half empty I was surprised that the crew was busy but not busy with customers. The food was a total disappointment and disaster. They had many food options on board but then I had lost appetite. The beverage service inbetween was practically absent: no one to be seen. The wines were okay. I was irritated that they advertised a French wine on the wine list but didn't have it on board. So why mention it??? That would not happen on Qatar AIrways! It was a good experience but with significant flaws! Singapore Airlines is certainly better than BA and AA but they can't reach Qatar Airways... according to my experiences.","not top!","1" "2019-04-25T06:59:34-04:00","Desktop","5","review","Singapore Airlines offer top notch products starting from new and clean aircraft, quality in flight meals and friendly and courteous cabin crews. This was my fifth time flying with Singapore airlines and it always reminds me why they are regarded so highly in airlines industry. This was a red eye flight from New York to Singapore and really enjoyed flying their A380. Always such a pleasure!","Transatlantic from JFK to Frankfurt!","9" "2019-04-25T06:13:55-04:00","Desktop","5","review","Having been disappointed with our Airbus flight SQ224 to Singapore it was a pleasure returning on Flight SQ215 Boeing 787-10 Dreamliner. Comfortable seat, good aircraft food, easy entertainment screen and friendly courteous staff. Enjoyed the flight.","What a difference!","2" "2019-04-25T03:52:17-04:00","Desktop","5","review","I have flown with Singapore Airlines many a times. Still my favorite airline by far! Service is ALWAYS five stars. Had a very good flight.","Best airline in the world","0" "2019-04-25T03:11:16-04:00","Desktop","5","review","The service was great and the crews have been very helpful. The check in is easy and no hassle. The seat was comfortable and roomy. The entertainment is always up todate with latest movies..The food is always served piping hot but SIA can improve the wine selection as Air France serves Champagne even in economy class to pair off the food. I am greatly on my return flight from Seoul to Singapore. Hot beverages are not allowed during boarding and my mom aged 73 was left alone to board the plane. When i bring this up to the crews, they showed empathy by taking good care of my mom throughout the flight. Thumbs up.","It is always great to fly with Singapore airlines","3" "2019-04-25T01:48:51-04:00","Desktop","5","review","The Singapore Airline is still the best airline in the world for it's safety, new air-craft and very courteous service of the staff from check-in up to the in-flight service. As my family are 20-28 years Solitaire members makes us more pampered...","Best Airline","1" "2019-04-25T01:13:00-04:00","Desktop","5","review","I really enjoy traveling with Singapore Airlines, we had a tight landing/leaving in Changi Airport and would certainly have missed our onwards journey without being driven to our next gate. Lovely food, comfortable and was treated kindly.","Always a pleasure","0" "2019-04-25T00:03:26-04:00","Desktop","5","review","My first time flying with Singapore Airline and do not regret it one bit now I know why it was voted number one,","Number one","1" "2019-04-24T22:02:21-04:00","Desktop","4","review","I chose this for the flat bed but was unable to move around, a necessity for me with arthritis. There is only one small boxed area where you can stretch your feet out. Otherwise very comfortable and well provided for. Staff were most attentive and personal. The change of flights in Singapore was eased by the use of the excellent lounge. Excellent menu particularly the starters which were tasty, filling and well presented. Seats are large and comfy and can be altered to suit you but I found the headrest too rigid.","pampered all the way","0" "2019-04-24T21:35:56-04:00","Desktop","5","review","What can you say that hasn't already been said - Singapore Airlines is a joy to travel with. The Business Class product is second to none - on a brand new A350, lie-flat seats, extremely comfortable, a very good inflight entertainment system, in-flight Wi-Fi (free for Business Class passengers), a very attentive & professional cabin crew (champagne and hot towel before take-off) and a very tasty inflight meal. There's a reason why Singapore Airlines is repeatedly voted the No.1 airline in the world - because they are!! Will certainly travel on them again and would recommend them to anyone else.","The best of the best!!","0" "2019-04-24T20:19:53-04:00","Desktop","5","review","Flying business ensures a bed for the night flights and this flight was no exception (warning Bus class AKL-SIN on SQ286 has offset seats so the bed is angled not straight on to the tv for those lying down watching films!). Also take the option that SQ offers Bus class flyers in choosing your meals in advance of the flight. Beware tho you may have changed your mind when you get on board!! Not because of the food just your personal preferences. Staff are attentive but not intrusive and always helpful IMHO. The A380 upstairs has no central overhead lockers so it gives a spacy airy fell to the cabin. Great way to fly!","Smooth flight matched with service","0" "2019-04-24T20:19:19-04:00","Mobile","5","review","Great service, good food, friendly cabin crew and clean plane. Not all major airlines have this. Flew emirates fours years ago who were hopeless in accommodating my sons allergy. The Singapore staff could not do enough for us.","Great","1" "2019-04-24T18:08:37-04:00","Desktop","5","review","I have flown Singapore Airlines constantly for 25 + and are always on time , with polite , thoughful and helpful in flight staff that are avaiable for any small request that is done quickly and efficiently , and always with a smile .","As always a joy to fly with","0" "2019-04-24T17:41:10-04:00","Mobile","5","review","We loved our flight to Osaka a couple of years ago, but last year we decided to use another airline so we could fly direct from Bangkok to Tokyo. I was not very impressed with this airline, especially the food, so this year's trip we went back to the airline we can trust & were not disappointed. The service is impressive & the hot towels before take off & landing are a great touch. The 30kg baggage allowance is another reason we use Singapore airlines. See you next year!","Back to the airline we can trust","1" "2019-04-24T17:16:45-04:00","Mobile","3","review","I have used SQ for more than 20 years both for business and leisure. In the past, it’s service is consistent, food is one of the best and seats are one of the most comfy. Lately, I see fluctuations in service, food and overall experience. On this particular flight, the attendants were overly busy in serving drinks. Whilst I appreciate the gesture because I need to drink lots of water to keep hydrated. But it doesn’t have to serve water and juices in plastic cups. Many other airlines have started using paper cups or simply hand over a bottle of water, which is more environmental friendly. I was sitting in the middle of the plane but when it’s my turn to be served lunch, I was told there’s only beef left, no more pork. I was quite shock to hear that. Since my diet disallow eating beef, the attendant had to look for alternative. At the end, I was given seafood fried rice. But the scallops were so over cooked it’s like rubber. The fried fish has more batter than fish and it was soaked in a pool of oyster sauce that was salty and soggy. I drank so many cups of water after that. And for coffee, it has not improved since day one, whilst passengers might accept this taste 20 years ago, it needs to upgrade its coffee so that it shows improvement now that choices for coffee is so wide. I noticed the attendants were so preoccupied in picking up small pieces of tissues or paper on the floor and spraying air freshener in the lavatory. Mind you they were not wearing gloves when doing this so that really makes me worry when they serve drinks and food. The seat is not comfy anymore. It had less cushion, much lesser compared to buses and trains in Japan. I can see many passengers massaging their legs and backs on the aisles as soon as they are allowed to get up. Flying is an experience, it needs to be joyful, relaxing and not tense. But in SQ, when attendants are busy with housekeeping instead of serving, it makes the atmosphere tense. When the space is narrower between passengers, the only chance to relax is a comfy seat. An joyful experience is when one is given pleasant surprise like good meal and coffee but not airline food. I sincerely hope SQ will review its ops procedures and become the best airlines not only on business class but also economy class. ","Overly Busy","2" "2019-04-24T16:05:36-04:00","Desktop","5","review","My Husband and I have always enjoyed Singapore Airlines good service. Airline crew are diligent and ready to assist. Clean and comfortable seats, inflight entertainment was of quality as well.","Highlight of Singapore Airlines - Good flight and great service","3" "2019-04-24T15:54:38-04:00","Mobile","4","review","Board the flight 30 mins before 12pm. The flight is packed with visitors from Taiwan or people going Taiwan for vacation. Selected low fat meal which is not bad and follow with ice cream. The flight is smooth and entertainment is good. But can't completed the 3rd show. Overall good experience.","YGS trip","10" "2019-04-24T15:04:50-04:00","Mobile","1","review","Tonight, the flight SQ 325 from Frankfurt to Singapore was canceled. We also had a connection to Denpasar, flight SQ 948, so one day of vacation less! When the flight was canceled, nobody from Singapore Airlines took any care about the passengers. First of all, we were handed over to security staff from the airport at 11:30 PM. They kept us waiting for 15 minutes in a hallway, without anyone knowing why. Then, all the Singapore Airlines staff just DISAPPEARED, like magic. Nobody told us anything about when the flight will be rescheduled, or at least when they will let us know about the new flight. I literally had to carry our asleep son throughout the airport in my arms (and Frankfurt is a big airport) together with the carry on luggage, because nobody even asked if we need a trolley. After about one hour after deplaning us, we also had to wait (at midnight) with our son asleep in my arms for half an hour in the cold, outside of the airport, for the bus to the hotel. Until now, it's the worst experience of my life flying business class, the level of customer care was even lower than low cost airlines.","Worst possible customer service after canceling the flight ","4" "2019-04-24T08:33:32-04:00","Mobile","1","review","Tight time schedules between flights:Phuket/Singapore: long way to move from landing gate to departure gate. Last people to enter plane although we ran most of the way. Crazy. Plane to Copenhagen arrived more than an hour late. Our grand children going to Oslo did not get their connection together with other passengers. Were rebooked on flight at 4 pm. Our luggage did not arrive. Have still not received it more than 10 hrs after we arrived at our final destination. No response from SPair. Check web site. No information. Will need more clothes to wear. Compensation? This was really bad. Food and service on plane terrible. Why serve rubbish, waste of resources.","A disappointing experience","5" "2019-04-24T08:13:38-04:00","Desktop","5","review","Singapore Airlines are the best we have ever flown with! From checking in baggage to boarding, excellent. However it was the level of care from staff during the almost 14 hour flight that tipped the scales towards Singapore Airlines. Our seats were comfortable and the in flight entertain was quality.","Outstanding in all aspects.","0" "2019-04-24T08:01:27-04:00","Desktop","5","review","We travel a lot and therefore we fly a lot. Singapore airlines surprise us in the good way. Their service is great, the food is good and the crew works harder then any other cabin crew we have seen before. So if posible we will fly Singapore airlines always.","Best airline of the world","0" "2019-04-24T06:54:18-04:00","Desktop","4","review","Have flown with most airlines but this one is now my favourite. The staff were very attentive and couldn't do enough for you. Food and drinks good as was entertainment a good choice of films.","Very impressed with this airline","0" "2019-04-24T03:52:38-04:00","Desktop","4","review","The flight to Singapore was definitely comfortable as I only remember the take off and the next thing I knew was the landing. :-) Smooth flight for sure. During the return flight I managed to have the meal which was ok for an airline meal and watch a movie. Must say a good selection of movies were on offer. Service was pretty good and the flight too off on time and landed on time!","Comfortable flight!","1" "2019-04-24T03:22:00-04:00","Mobile","1","review","Booked a business class flight from Singapore to Manila on a Boeing 787 expecting a lie-flat seat. Upon boarding, we were informed that there was an aircraft change to a very old Airbus A330 plane without lie-flat seats. Seat was very uncomfortable, not worth a business class ticket. Plane was probably a decade old or more. Inflight entertainment is likewise outdated, not even a touchscreen. Lobster thermidor was salty, rice and asparagus were overcooked. Do not book Singapore Airlines business class, not worth it.","Do NOT book Singapore Airlines business class, not worth it.","4" "2019-04-24T00:13:13-04:00","Desktop","5","review","We mostly fly with Singapore Airlines as we feel they are one of the best. We booked Premium Economy for extra space. When we booked there was a special offer where we were able to ""Book the Cook"". This meant we had first class food and was served first. Haven't flown for three years and must say that Singapore Airlines have updated their entertainment system with so much more ....films, music and games. The stewardesses/stewards are always obliging in making your flight as comfortable as possible. I would definitely recommend flying with Singapore Airlines.","The way to travel.","0" "2019-04-23T23:11:59-04:00","Desktop","5","review","Though it was a 17 hour flight with challenges for our Baby Serah who was regularly crying, flight attendants came regularly to our place to play with the baby and make baby always happy. Flight Attendant 'Alvin Chen' was playing with the baby to remind himself of his daughter of same age whom he was awaiting to see. Another flight attendant 'Summer' - (forgot her real name which is tough) always played and talked to the baby as she hopes to have a baby like her in future. Service was excellent. I did not experience the so called hierarchy culture of Singapore in that particular flight as crew was made to feel equal to their bosses.","Great Flight Attendants who played with and comforted my baby","1" "2019-04-23T21:25:16-04:00","Desktop","5","review","You have to hand it to Singapore Airlines , Flying Business has its perks, Check In becomes a breeze and getting thru Customs even better. The Singapore Lounge in Brisbane is small, but very comfortable. Lot's of different choices to choose from in food and drinks. The Staff are wonderful. i used the showers to freshen up before the flight. The room is a little small, but usable. Boarding was a breeze, agin the Business thing. On our flight there were only about 10 people in Business, so we got a great service. I had pre ordered a meal, which I had just after take off. And I have to say, one of the best meals I have ever had on a plane. Since this was a late night flight, I was able to take full advantage of the flat bed, And I sleeped, about 4 hours of the 7 hour flight, which is great for me. Before we landed they served a very light snack . Since I was in transit I just went to the Lounge in Singapore , before my next flight. The Crew on Singapore Airlines were just great , very friendly and very helpful. I highly recommend flying Business on Singapore Airlines....","Great Service","1" "2019-04-23T19:53:47-04:00","Desktop","4","review","I always see high reviews for this airline but not sure why. It wasn't a bad flight and they are very friendly and attentive to the passengers. Seating and food were average. My flight was changed to another time so they moved my seat to a different location as well.","Friendly and attentive","0" "2019-04-23T19:46:49-04:00","Desktop","2","review","Seated next to toilets and alleric to the cleaning fluid the staff used so sneezed for 3 hours. 4 toilets for 200 people and no floor space to stretch your legs. Even the lovely staff had problems with the lack of room. Toilets also next to food serving area. This would not be allowed on the ground. Used to be such a good airline.","Bad experience","1" "2019-04-23T19:24:43-04:00","Desktop","5","review","Although it was a short flight, the crew was still very attentive. Food was above average compared to other airlines. Enjoyed my flight and the entertainment, movie, onboard.","Good Service","1" "2019-04-23T13:03:15-04:00","Mobile","5","review","This was the longest flight we had ever been on. On the way there we had minimal stopovers but coming back we were in Singapore airport for over 5 hours. The airline was very good. Blankets and pillows provided. The food was very good. They constantly came round with paper and hot towels - the flight crew worked so hard. We loved the entertainment packages provided. Would certainly fly with them again.","Great entertainment and very reasonable food.","0" "2019-04-23T10:40:20-04:00","Desktop","4","review","Confortable seats and great service,good entrateinment.Kindness and attention to customers.Some problems with connection flights ...even if we try to change the flight from Bali the office in Rome said that will not be problems in Singapore with the return ,also at the airport in Bali they said that will expecially us..So we lost 2 flights and a luggage for arriving late due a late airplane departure from Bali.Anyway we arrive at Milan via Munich and Lufthansa connection","Extreme attention to passengers","0" "2019-04-23T10:04:31-04:00","Desktop","5","review","We find SA superior in every way, having travelled with many international carriers. From the office management to the in-flight service, there is a level of professionalism and courtesy that is sadly lacking in some other airlines we have flown. Food and entertainment (a very good audiovisual set in all classes) is excellent.","Favorite airline","1" "2019-04-23T07:37:23-04:00","Desktop","5","review","Very good overall flight for an economy seat. Food was good, crew very friendly and helpful. Flight was very smooth. Service was excellent. Generous with drinks.","Very helpful and friendly cabin crew","2" "2019-04-23T07:31:16-04:00","Desktop","5","review","Has always a comfortable flight we love Singapore airlines never missed a beat yet great flight crews always good food and good movies to watch we do long haul flights with the airline every 12 months this flight a short one but always well taken care of","Our flight with Singapore airlines is always wonderfull","0" "2019-04-23T07:19:58-04:00","Desktop","5","review","I have always preferred to travel the world with SIA for their service always with a beautiful Smile in addition to the choice of inflight Meals . For long distance flights , there is always the many choices of inflight Entertainment to keep us feeling less stress especailly for long haul flights . ","Excellent Service with Good Entertainment & Food","0" "2019-04-23T07:12:06-04:00","Desktop","5","review","I was not looking forward to this long flight but with movies and meal service shortening the hours it was not so bad","great service","0" "2019-04-23T07:09:46-04:00","Desktop","5","review","We went with Singapore Airlines. The plane was oldish and could use some upgrading. For example the foot space was very narrow. The entertainment system was also a bit slow and the screen could use some upgrading. But the personel was fantastic! They learnt your name, and the service was really something. We had made a “Book the cook”, and the food served was really the best food I´ve ever had on a flight.","Fantastic journey!","1" "2019-04-23T07:01:50-04:00","Mobile","5","review","I love the direct SIN-EWR premium economy. I save at least 7 hours if I were to take a flight that transit in Frankfurt. The seat is also very comfortable and a big entertainment screen that is showing many current movies to keep me entertained. My favourite seat is the single seater which is 3rd last row from the back. It has a huge compartment by my side that I could put valuables near me instead of the overhead compartment. The timing of the flight is also great , which departs late from Singapore so I can sleep onboard and arrive early in New York. The crew are also very attentive , and friendly even though it is such a Long flight. They never seem to run out of energy and look good all the time !!","Swift and Comfortable","0" "2019-04-23T06:47:55-04:00","Mobile","5","review","Food was little of a problem but overall experience is fantastic,,would like to go again.I watched movies and songs and played games to pass time,,speaker phones ,,pillow and sheets also provided,,All crew members were very friendly","Stupendous Singapore Airlines","1" "2019-04-23T03:55:18-04:00","Desktop","5","review","The original flight is A330 but it's a pleasant surprise when A350 turned up instead at the gate. First time flying SIA on A350. Surely it is a nice experience, good list of inflight entertainment with cosy seat. Pity that it's just a short flight.","Short flight on SIA A350","1" "2019-04-23T01:56:38-04:00","Desktop","5","review","Singapore Girl still wins! It had been some time flying with Singapore Airlines in Business so I enjoyed coming back to old, tried and trusted SQ. The in flight service was brilliant, great food and some new movies on the relatively short flight from Melbourne to Wellington. Will fly anytime with Singapore Airlines again.","Old Seat Configuration, great in flight service!","1" "2019-04-23T00:39:08-04:00","Desktop","5","review","It was a fabulous experience to fly Singapore Airlines business class on this flight. Everything about the food, service, in flight entertainment and actual flight was so enjoyable. We don't usually fly business class but this flight will make us consider the advantages of arriving refreshed (at a cost of course)!!","Fabulous flight and service","0" "2019-04-22T22:44:11-04:00","Desktop","5","review","It is an excellent trip, we have had the short breakfast in the airport the lounge of this airline. During the flight, it is comfortable and we have had the best food and services.","it is a wonderful trip we have had no complaint.","0" "2019-04-22T21:14:04-04:00","Desktop","4","review","We returned from our 50th wedding anniversary trip to Italy via a 5 night stay in Singapore. We have previously lived in Singapore and enjoy the food and environment there. We generally travel internationally on Singapore Airlines because of their high standard of food and service so we selected them for our anniversary trip from Brisbane to Rome and return. Our previous favourable experiences were reinforced on our recent trip and we experienced the same high standard of service as previous flights. We recommend Singapore Airlines to anyone that wants a high standard of service.","Return from Italian Holiday","0" "2019-04-22T21:13:37-04:00","Desktop","5","review","The last time I traveled with Singapore airlines was more than 20yrs ago, and I'm so glad that they have kept some of the original products and services even in economy such as hot towels upon arrival, proper cutlery, feet rests, a vanity pack and adequate leg room. I was lucky enough to have the window seat row all to myself, to and from Singapore, which topped off my holiday trip. Cabin crew were wonderful and professional, and I hope to travel with Singapore airlines again soon. Thankyou!","Classically pleasant","2" "2019-04-22T20:50:08-04:00","Desktop","5","review","We left from T2 Heathrow which is much Improved with good facilities. Excellent economy flights with Singapore Airlines, very pleasant helpful staff and good food. Reasonable room in the seats with good inflight entertainment.Overall a good experience with economy flight.","Return trip to Oz.","2" "2019-04-22T20:15:20-04:00","Desktop","5","review","Fantastic experience from start to finish cabin crew could not do enough for you without being over the top","Travelled first class on A380","2" "2019-04-22T19:15:34-04:00","Desktop","5","review","best airline with good food service and on board seats and entertainment. highly recommended. will book again","amazing service and crew and food","1" "2019-04-22T18:27:46-04:00","Desktop","4","review","I had occasion to need a flight change due to illness whilst in Kathmandu (KTM.) Supposed to leave 19 April but tried to change it on 7 April to ""as soon as possible."" Arrived at SQ office in KTM and they were very very helpful. AND there was NO CHARGE for the flight change. While I'm at it, this was the first time I've flown SQ in about 20 years and the in-flight service is very good. Although be advised, if you're over 185cms tall and you want the extra legroom you'll have to pay approx. 85 AUD for MEL - SIN legs & approx. 100 AUD for the SIN - KTM legs.","Singapore Airlines economy - change of flight in Kathmandu","0" "2019-04-22T17:07:06-04:00","Desktop","1","review","The flight was two hours late departing from Phnom Penh and with a three hour stop over in Singapore, all was getting a little tight. Others travelling on with Singapore with a shorter stop over simply missed their flights. Silk Air (Part of Singapore Air) were unable to help either in Phnom Penh or on the flight and there was no assistance or help provided in Singapore. Once again Singapore Air failed miserably and do not care or look after you, customer service is appalling. I have found it a total waste of time trying to write e-mails to Singapore as they do not bother to reply. I only use Singapore Air between Brisbane and Phnom Penh because Thai Air is no better","Very Poor Coordination","1" "2019-04-22T16:57:15-04:00","Desktop","5","review","Wonderful experience. The flight was very smooth for most of the trip. our seats were like huge arm chairs. Ever so comfy. The food was lovely and the inflight snacks were great. Loved their everages too. The Singapore slings are delicious.Ihighly recommend them. Check in is a breeze and the pre flight lounges are excellent. I FLEW WITH THIS WONDERFUL AIRLINE in 2017 and will be flying with them this year and next year.","Superb flight experience","0" "2019-04-22T16:15:02-04:00","Mobile","4","review","Where to begin? There are a few flight options in getting from LAX to SIN. We decided to take the direct flight on SIngapore Airlines, which ended up being 18 hours long (we had to circle a bit before landing). I don’t think I would ever do that flight again, though on the plus side, I feel like I could fly anywhere in the world at this point. I think if we did it again, we would probably stop in Hong Kong or Japan for a few days before traveling on. The menu in business class was amazing, which I don’t partake in due to food issues, but I might have to change my mind in the future. The food looked and smelled amazing, the drinks were delightful, but I have to say, the service was not the best on the flight to Singapore. I made the mistake of trying to stay on LA time, when I should have tried to get on Singapore time as quickly as possible, which is how they had the lights timed on the flight, I think. We left at 10:15am and landed in Singapore at 8pm, needless to say I was a little jet lagged for a couple days. The lounges for business class are quite nice, both at LAX and SIN. At SIN, you get to use the SilverKris Lounge, which has a lot of comfy seats, nice food, and good drinks. There are shower facilities in the bathroom area should you need them.","An 18 hour flight is never enjoyable","0" "2019-04-22T16:04:38-04:00","Mobile","5","review","It may be a case of you get what you pay for, but if you are looking for a very comfortable flight I would definitely be recommending Singapore Airlines. Everything from the meals, seat comfort, in flight entertainment is much better than what you get on the low cost carriers.","Singapore Airlines","1" "2019-04-22T15:09:09-04:00","Desktop","5","review","Our flight left Auckland at 1.20am, which is not a great time to depart on a holiday. Staff were very attentive, we pre ordered dinner by booking the cook which was very well presented, Roast Duck for me and Lamb for my wife. Given the timing of this flight most people were quick to turn their very comfortable seats into a bed and retire for what was left of the night. The configuration of the cabin was 1 -2-1 which was great as it allowed for a much bigger seat, this was a major step up on their older planes. The bed was excellent and allowed for approx 5 hours sleep All in all an enjoyable flight","Great Business Class cabin","0" "2019-04-22T14:19:52-04:00","Desktop","5","review","The pilot made the flight a smooth & relaxing affair. We were in the large airbus plane & we didn't even realise we have taken off, it was seamless, as was the landing. It was the best flight I have been on. The staff on-board were very pleasant & helpful. Our seats were roomy & the screens on the back of the seats were very good & they have a lot of variety of things to watch. We pre-booked our seats & it was seamless. the only thing is you now have to pay to pre-book your allocated seats.","Amazing service & flight","2" "2019-04-22T10:14:21-04:00","Mobile","3","review","We were looking forward to our first flight very with SPA as we’ve heard nothing but good things. First thing I’d say is the 50 minute connection time they offer is hellish... don’t do it! We had to run for an age just to make the flight with no help from anyone! The plane was not bad when it came to comfort and the leg room was average. The entertainment was a massive disappointment as I’d heard they were supposed to be industry leaders.... they certainly aren’t! The service we received was in my opinion poor with the crew only offering random people drinks and flying past whilst collecting rubbish. We also got very little food considering the flight was over 13 hours. Speaking of food as vegetarians I had visited the website prior to Traval to book our veggie meals and confusing I couldn’t find a vegetarian option only specialised meal options like kosher, Muslim friendly and bland options amongst others. It did state that the food would be a menu so I assumed one of the options would be vegetarian.... you can guess the rest. Three options for the two meals... ALL MEAT! Also they didn’t have much else with the meals. I think I’ll stick to other airlines in the future.","Very disappointed!","2" "2019-04-22T09:46:50-04:00","Desktop","1","review","Very disappointed! Flat bed was like sleeping on a board. Did not bother on return flight! Food was awful. I ordered pork loin and roast veg. Could not get my knife into the pork so thought well, ok, I’ll go with the veg?Again so hard could not get knife and fork into it. Come dessert thought I’d be safe with ice cream. Took be 30 mins to get a spoon anywhere near it! Not what you would expect from Singapore airlines!","Go Emirates!","3" "2019-04-22T09:29:09-04:00","Desktop","5","review","We paid extra to go business class and it was well worth it. We arrived relaxed and jet lag was kept to a minimum.. The check in was very efficient and we made good use of the business lounge. However a friend is coeliac and on other flights when using the lounge in Singapore the range of gluten free food was poor.","Relaxing and very well catered for.","0" "2019-04-22T08:44:11-04:00","Desktop","4","review","Good but long flight 29 hours good clean plane and friendly staff and service food not tgenstandard they used to have Good entertainment","Good long flight","2" "2019-04-22T03:25:08-04:00","Desktop","3","review","Excellent service,seats very close,no further complaints.Very pleasant stewards,accommodating,good in flight entertainment.Return trip back to Sydney better,more space,not full,same excellent service.","A380 Sydney to Singapore-very little space between the seats,otherwise nothing to complain about service,excellent.","2" "2019-04-21T23:52:48-04:00","Desktop","4","review","We have always liked Singapore airlines and of the two planes we preferred the 777-300 ER for seating comfort and leg room. On both flights the food, the service and the entertainment was great. We will keep flying by Singapore when available for the routes we choose.","380 on premier to singapore 777-33 ER Dubai to singapore","1" "2019-04-21T23:23:56-04:00","Mobile","5","review","I am extremely pleased with the services of Singapore Airlines. They are dedicated in customer service and take individual care for all passengers. The services I got even in economy section makes me feel like travelling once in Business class. Overall , I would recommend everyone to avail Singapore airlines flight whenever possible travelling in East Asia aide. The price may be higher than the low cost airlines, but your every penny will be worth it.","Amazing customer service","1" "2019-04-21T23:05:47-04:00","Mobile","5","review","Everything about this airline is amazing. Once travelled during Christmas and the plane was decorated inside. It was lovely. Highly recommended!","Simply the best!","0" "2019-04-21T21:51:32-04:00","Desktop","1","review","TERRIBLE SERVICE Online reservation is a scam, I had economy class ticket and when I wanted to change the date, all the flights were night flight so I wanted to upgrade to business class but online reservation didn't allow that. When I rang I was told to secure a seat I must first book (pay $350) and secure a economy class ticket then at the airport upgrade to business class. Which I did. but at the airport they didn't adjust the difference. Not only that I asked for two prices DAC to PER and SIN to PER (SIN was transit). As DAC to SIN was day time leg of the journey I wasn't fussed about business class. SIN to PER was night time - which I really wanted. The one price they gave me $940 USD was presented to me as the cost of upgrade to Business class, I assumed it was DAC to PER and I ask they got annoyed and said yes sir this is the cost of upgrade to business. They didn't tell me it was only DAC to SIN. On arrival to SIN I realized I got duped, what they had done is only given me business class up to SIN. Not just that SIN to PER my entertainment unit on the seat was broken - I can provided pic. they didnt reset or fixed for upto 2:30hrs in the 5-6hr flight. No water was provided to me for 3hrs as the seat belt sign was on even though there was hardly any turbulence. The food that they served was terrible, all cold and dry. They didnt serve any hot drinks even though it was freezing. I choose a window seat and paid extra on top (can provided receipt) to choose a seat with window but my seat had no window. When I complained it felt on deaf ears. And it goes in circle, they will apologies which means nothing to them. But wont compensate or pay back the money they overcharged or in access of what they should have charged. On top of my original economy ticket which was about 1k, I unfortunately paid almost another 2k just for terrible terrible poor service. Pic attached of the broken inflight entertainment system. Very Disappointed that this airline gets voted best airline. For near 2k I paid singapore airline for the broken promise I could have bought a new business class ticket from DAC to PER. Not just that your flight was 1-2hr delayed. The white glow from the broken screen kept me awake all night. I didnt get my window seat and on top of that the seat that I got had a hump comping out of the side wall so I was squashed.","BEST AIRLINE TITTLE GONE INTO YOUR HEAD, SHAME ON YOU GUYS","1" "2019-04-21T21:27:33-04:00","Desktop","4","review","In terms of comfort , service and quality. Always with a standard. Not my 1st time flying by Singapore airlines, but it surely my 1st time asking for a cup of “Singapore Sling” . Having this cocktails on flight definitely enhance the flying experiences by SQ even more. It’s a great way to start off a vacation! Thou, we had a bad landing, But overall are good. However, at times one might still have a not so good experience. My flight services coming back to Singapore wasn’t that good. Hence, I hope Singapore airlines still have to constantly keep up with the standard in order to remain one of the best airlines in the competitive market. ","Always an experience flying via Singapore airlines","2" "2019-04-21T18:49:31-04:00","Desktop","2","review","A family of 6 travelling, 2 biz (paid), 4 economy (2 paid, 2 redemption). SQ doesn't offer LAX or SFO connection to ORD for 1 stop, hence we have to book separately on UA and upon check in, they failed to link up the final destination for our baggage and we have to re-checking through the counter again (instead of dropping off on domestic) SQ web recommended 2 stop SIN-FRA-JFK connection with a non Star Alliance JetBlue Airways, this is totally, this outrages that waste our time and our membership privileges were compromised. All your hard earned Gold Status are not put in good use. Why could not they do a better SIN-SFO-ORD (1 stop) connection with UA? after all ORD is UA hub? SQ do away with its own Kris Lounge in SFO. I strongly recommend, do not fly with SQ to US, they are no difference compared to others.","Do not live up to Star Alliance Partnership spirit","3" "2019-04-21T12:01:12-04:00","Desktop","3","review","Having heard fab reviews of this airline I was very excited to be flying with them on this long haul flight. Disappointingly everything about the flight was pretty average. Ok leg room, very average typical airline food and average service. On the flight out we were asked if we wanted tea or coffee. When we replied tea, we were told that there was none on the trolley so they would come back. This took some time but then they had no milk. By the time they came back with the milk, the tea was barely warm. Another passenger sat next to us asked the air stewardess if there were prawns in the salad. When he was told that there was, he asked if it could be taken away as he was allergic to prawns. He was told just to keep it and was only taken away when he impressed the extent of his allergy to her. Coming back was quite similar, just ok ! Would not rush to fly with Singapore Airlines again.","Average flight experience both ways","1" "2019-04-21T10:34:49-04:00","Desktop","4","review","A good direct flight from Singapore to Davao. However, the return flight to Singapore is via Cebu, so it is a five hour plus duration flight. That said, the flight service is what one expects for Singapore Airlines Silk Air. Through no fault of my own, I missed my original connecting flight and had to re-book. This process was painless but when I checked in for my new onward flight, I was told that there was no note of me on the system. Despite me having a receipt for the new booking charge. The Check in Agent sorted the problem out for me but there was a bit of a wait to get this done. I will use this Airline, for this journey again.","Good Flight to Davao","1" "2019-04-21T09:48:03-04:00","Mobile","4","review","I have recently fly from Johannesburg to Singapore on Singapore Airlines.everything is quite organised at this Airline,although they took a long time to remove the empty trays from our labs.","Food","1" "2019-04-21T05:03:37-04:00","Mobile","5","review","There’s one airline everyone raves about and that’s Singapore Airlines. We had the privilege of travelling overseas in business class and what a beautiful experience it was. I pre booked our meals with ‘book the cook’, their choices of meals is overwhelming so be prepared to take some time to choose what you would like. The check in process is flawless and so easy. Kris lounge is exceptional and it was particularly nice to shower between flights so you can get onto the next flight feeling fresh. The flight attendants’ attention to detail is second to none, addressing you by your name and ensuring that you’ve had enough to eat and drink and then you just recline in your lay flat bed to get a few hours sleep. What a way to fly, I never want to sit in economy ever again. ","First timer in business class...hopefully not a last timer","0" "2019-04-21T04:30:07-04:00","Desktop","5","review","We travelled on Singapore Airlines for Hong Kong/ Male/ Hong Kong (via Singapore). The flights were punctual. In-flight entertainment was great. There were a lot of films to choose from. The seats were quite comfortable. Food was average though. Service was second to none. The cabin crew was professional, friendly and helpful. We were on our honeymoon and the crew prepared a sweet pleasant surprise for us. We highly recommend Singapore Airlines.","One of our favorite airlines","1" "2019-04-21T03:42:45-04:00","Mobile","5","review","In conjunction with Sri Lankan , Singapore Airlines is my go to airline when flying to my favourite destination Sri Lanka. They are well priced and the food, service is fantastic. Wouldn't fly with anyone else ","Favourite Airline ","0" "2019-04-21T00:20:42-04:00","Mobile","5","review","We have flown Singapore several times. Seat comfort, food offer and steward/stewardess service is always top notch. Our first choice when flying to Asia.","Singapore Airlines never fails to please ","0" "2019-04-21T00:13:35-04:00","Mobile","4","review","The flight attendants are fantastic. Great English and excellent service. Always smiling and wanting to help. There was music, games, tv shows, movies and more. The food was good and if you didn’t like parts, the sides are enough to fill you up. PLUS free drinks, soft drinks and booze. Only down side is that I was comfortable with the seating... I’m 5 foot 3. Any taller and you might be wanting to kick something. Then again, free beer! Would recommend. Not late and lots of communication. Will continue to fly with these guys. ","Best Choice!","1" "2019-04-21T00:12:11-04:00","Mobile","5","review","Flew SQ288 and was instantly impressed. This is the first time I am in the 2013 J seat which can be flipped over to be a fully proper flat bed and this is now my favorite seat as it's a lot more spacious than the new 2017 J seats. High quality headphones was provided with he IFE. The crew was phenomenal but the Seafood Thermidor was really overcooked (I actually was hoping to order Lobster Thermidor but it wasn't available on BTC Selection from SYD-SIN which is strange) I almost felt sad when I realised the flight is landing an hour earlier. Looking forward to my next flight with Singapore Airlines!","Another wonderful flight","12" "2019-04-20T21:54:12-04:00","Mobile","3","review","It was my first time flying with Singapore Airlines from Kul to Dubai transit in Changi and vice versa..Based on this experience, i would say it's nice airlines with friendly cabin crew but just i did not satisfied with only earphone, pillow and blanket for economy class passenger. Unlike other airlines i have traveled with, (i.e. E), there were many complimentary provided even for economy class passenger which amazed me so much till now!! That's the comparison and you can say i am a BS! Regarding the food, it was acceptable, heated except for snacks i.e. sandwiches and the buns in main meal which were served cold! Regarding on flight entertainment, the selection of movies also very limited and some Chinese / Korean movies were shown without English subtitles. No free WiFi on board except you have to purchase and pay them. Anyway, Singapore Airlines can be improved more and i hope can fly again with you someday... Thanks! ","First Time Flying with Singapore Airlines","1" "2019-04-20T21:12:58-04:00","Mobile","5","review","I’ve flown on ANA, Cathay, EVA, Thai from Asia to US but this is the first time on SQ. The non-stop SIN-LAX flight was recently introduced late last year. The metal flown was the A350 with two class configurations. Business seat was probably the widest I’ve flown on. As others have mentioned/complained for full stretch/sleep you’d need to be positioned somewhat diagonally, I found it was ok. With the flight being +16hr I found I was able to easily catch 8-9hrs of sleep. Service on board was great but I didn’t find it materially better than those I experienced on other carriers mentioned earlier. Reserved the ‘Book to Cook’ option and found it to be a hit or miss. Food ex-SIN was quite good but the food ex-LAX was horrible (hated the ravioli). But overall a good experience and definitively one of the best options for flying Asia-US.","One of the best option for flying between Southeast Asia and US","3" "2019-04-20T19:52:06-04:00","Desktop","5","review","I do use other alines but prefer Singapore Airlines if the ffoute fits my schedule. I recengly flew from Brisbane Australia to Singapore and like most people I changed to another flight at Singapore. As always I was very happy with journey and food was pretty good for airline food. I have long legs so was able to get an exit seat without paying a premium. I trust them as from what I have seen they have very high standards, but zre sometimes mord expensive than other airlines.","Bisbane to Singspore to Sri Lanka","0" "2019-04-20T19:38:06-04:00","Mobile","4","review","It was an average experience, first the aircraft was an old Airbus 330, although it is well maintained by Singapore Airlines. But it is good to learn that now this flight is served with a newer and more luxurious aircraft of Boeing 777. The food was great, service was OK, not as friendly as before. ","SQ836 to Shanghai Pudong","0" "2019-04-20T17:08:02-04:00","Mobile","3","review","On the return flight from NGO-SIN, we were give. Emergency exit seats, again probably due to our usage of spontaneous points to claim the flight. On our SIN-NGO flight, we were given the last row right next to the toilet. Not allowed to change....This time, we are given emergency exit seats, so not sure if these seats are reserved for points passengers? Need to understand if these are SIA’s policy on points claim.","Given an emergency exit seat - Spontaneous points","0" "2019-04-20T16:01:12-04:00","Desktop","5","review","A long flight made shorter by very comfortable seats, excellent food, outstanding service and very good entertainment options. We have flown on all of the Middle-East airlines and most of the Asian ones and nothing can match Singapore. The European and American airlines aren't even comparable. The planes are modern, the Business Class seat arrangement is 1-2-1 and compare that to an Emirates or Turkish 777 (both of which we have flown recently) which use a 2-3-2 configuration. The extra room makes for a much more comfortable 17 hour flight. This is how to run an airline!","Whenever you get the chance, fly Singapore Airlines!","1" "2019-04-20T15:19:21-04:00","Mobile","2","review","I wonder if my seating had been short changed after purchasing my trip on points. I was on the flight from SIN-NGO on 11Apr and we ended up not being able to select the seats. Upon check in, we realised the seats were right at the end and close to the toilets. No way of changing them...Anyways, the unhappiness didn’t end there. Right after takeoff, i didn’t want to be disturbed and had the eye masks on. However, at around 3am, was disturbed loudly by the crew for wet towels. I supposed they want to wake us up for breakfast. Eventhough I didn’t put up the Do not disturb sticker, crew should know that i was sleeping and with eye mask. Well, once woken, we may as well have breakfast. But to my amazement, the Japanese breakfast was horrendous. How could they offer such rice dishes that is so un-Japanese and yet call it a Japanese meal. I suppose any bento boxes found in any train stations in Japan is even tastier. Overall, being a frequent flier of SQ, i was quite disappointed with the food quality and level of EQ/service from SIA.","Bought on spontaneous points but given seats close to toilet","1" "2019-04-20T15:08:36-04:00","Mobile","5","review","Wow! This is how to travel.. was a long flight I took and felt so comfortable. I was in economy class and I’m 6ft 4.. I actually had leg room in front of me which never happens. The food was brilliant, the journey felt really safe and the staff were impeccable. Their grooming is perfection. Can’t wait to fly with them again. ","Best airline I’ve ever travelled with..","0" "2019-04-20T14:17:05-04:00","Desktop","4","review","I love this airline. The service is great and so is the food. The airline attendants were very helpful and I loved the big tvs units.","Very nice","0" "2019-04-20T11:10:42-04:00","Desktop","4","review","Travelled tourist class, everthing is as it should be. AAA+++ SIA used very new planes, so had latest onboard entertainment consoles. Food was indifferent but average, nothing to complain of - its tourist class after all","Travelled tourist class, everthing is as it should be. AAA+++","0" "2019-04-20T08:22:25-04:00","Mobile","5","review","Everything I read and heard about Singapore Airlines prior to our trip was true, excellent airline. The 17.5 hour flight was very long but the flight attendants were very professional and organized, kept everything clean and the food was very good. The entertainment system was excellent, plenty of movies to pick from. Check in and boarding was fast and efficient. Highly recommend.","Awesome airline","0" "2019-04-20T02:46:02-04:00","Mobile","5","review","This flight was up to Singapore Airlines usual high standards. Flight left on time and arrived in Singapore on time. The on board service was excellent and the Air Hostesses were ever attentive. The food and beverages were all very good.","Hong Kong trip","2" "2019-04-20T01:24:33-04:00","Desktop","5","review","The checkin, the boarding, the onboard service were all excellent and smooth. The most impressive were staff on board: kind, attentive, gracious and professional. The food was good (the wine was ok). The entertainment system excellent and user friendly. Overall, business class is worth the extra cost (comparing to other carriers) our mileage (if you choose to use mileage for an upgrade). I recommend Singapore Airlines highly, especially on long flights.","Best Customer Service, Best Onbopard Service","1" "2019-04-19T23:46:56-04:00","Desktop","5","review","SQ is an exceptional airline. Did three regional flights recently on their Airbus 330 - all within a fortnight. The airline never disappoints. The service is exceptional, food and drinks great and legroom is comfortable. The entertainment system is also great. They really give a masterclass in delighting the customer - something jaded carriers like British Airways must learn from.","Outstanding","1" "2019-04-19T23:05:24-04:00","Desktop","5","review","It's not a long flight and I like it a lot, specially when checking in, boarding and landing too. It was my first time and will fly again with Singapore Airlines","I like Singapore Airlines","0" "2019-04-19T21:39:01-04:00","Mobile","5","review","This was our outbound flight on holiday for this year. We had previously flown with Singapore airlines when we went to Koh Tao Thailand. The on time departure and onboard service was as good as we have ever experienced in all of our travels. There was constant attention to detail in all aspects by the cabin crew. Best of all was the on time arrival allowing for a relaxed connection to the next leg, and again the next leg from Singapore to Ho Chi Minh City was just as good. ","Excellent service ","0" "2019-04-19T20:25:49-04:00","Mobile","1","review","Recently I booked a ticket from Brisbane to Bangalore, however due to Visa delays I had to reschedule the dates. One of my Sigapore airlines ticket was rescheduled at a nominal fee, which was done through makemytrip. But I have faced a very traumatic experience rescheduling the one with goibibo. I bought the ticket for 38k INR. The rescheduling fee on goibibo website shows 3.5k INR plus the fair difference. Now here comes the funny part. I checked the prices of the ticket before calling and rescheduling and the flights were cheaper, around 35k INR on my preferred date. So when I called them the estimate first time given to me was 25,500 INR. The breakdown was 14K INR rescheduling fee and 11K INR fair difference. I will never know how rescheduling fee got there, neither will I know how the fair difference came in picture. When I called goibibo for the same, I was told that Singapore airlines can adjust the fee(apparently to whatever they want). And when I asked about the fair difference they said, that they cannot book me in the fresh ticket which costs lesser than my ticket, they will book me in some another ticket for which the fair difference exists apparently. Now the next day apparently when I got a call back from goibibo for rescheduling, they are quoting the charges above 1,00,000 INR. Can you believe it? The ticket still costs 35k INR. But if I have to reschedule it, it will cost that much. Here they are practically forcing me to cancel my non refundable ticket. And making me buy a fresher one. So much for the facility of rescheduling? I am attaching the picture of the cost of available ticket on the date I want it rescheduled. Now you decide what is fair? Or maybe learn that how one can loot from another getting a superior position. Do learn from my mistake and do not book such dicey tickets. ","Traumatic Rescheduling Experience","2" "2019-04-19T19:32:40-04:00","Mobile","5","review","Took Singapore Airlines on our recent holiday to Seoul. It was a safe, pleasant and comfortable flight. Service was good and will definitely fly Singapore Airlines again where possible.","Safe, comfortable flight","1" "2019-04-19T19:08:07-04:00","Desktop","2","review","I go on business trip at least every quarter if not every month. On my recent trip to Bangkok, received alert that outbound flight to Singapore on 12 Apr has been re-timed from 18:30 to 19:25 due to late arrival of inbound aircraft and estimated time to arrive was 22:38 in Singapore. No further updates till on flights. Arrival time was not as per noticed, only touched down in Singapore at 23.20 and reached home past midnight. Such a tiring trip for a short haul flight, loitering around Suvarnabhumi stuffy airport. Service on flight was just one of kind. Nothing exceptional esp if on economy class. Seems like flight delay in SQ is becoming a norm. My recent return trip from Vietnam was also delayed.","Flight Delay Once Again","1" "2019-04-19T19:05:12-04:00","Mobile","4","review","By the time we get on flight, the cabin space on top of our seats already fully occupied but we were asked to put our handbags containing wallet and passport on top of some other cabin and to retrieve after take off. As you know, it is troublesome to get things from the cabin on top and in this case to put up for take off, n take down after take off is a hassle. So for those wanting more leg space but not so tall to reach the cabin space on top, do take note. Maybe, a space on top of the premium economy can be reserved for these seats else it is a hassle that you need to go down or up a few rows for yr handbags","More leg space but .....","1" "2019-04-19T18:13:30-04:00","Mobile","5","review","I have flown to Singapore on long weekend. The airplane is very new and modern. I had the separated seats with my friend, but the ground stuff was very helpful and found the adjoining seats for us. ","The best airline ","0" "2019-04-19T16:58:29-04:00","Desktop","2","review","Bought the 3 seats for returned flight but system scrambled name of 1 passenger and as result cannot check-in online and no way to correct it although online app asked to do so. Tried calling SIA Taipei office for assistance but hotline number is a fax line. Tried the fax line which is a voice line but no one answered. Disrupted my holiday plans to make a trip to the office but was a waste of time as they couldn't do anything. Submitted an online feedback. SIA requested for time to investigate my feedback but took more than 20 days to respond with a cookie-cutter reply that told me nothing except they note my feedback and will communicate with the e-commerce dept. When I reply to ask for more details of the error, they went silent or simply just ignored. Seems like they don't bother at all when you fly economy.","Flaw In Ticketing System Caused Error In Passenger Name, Taipei Hotline Unreachable, Customer Affair Just Don't Bother","1" "2019-04-19T16:48:31-04:00","Mobile","5","review","We decided that paying for Business Class seats on the return journey from our Vietnam and Cambodia holiday would be a luxurious end to a sometimes hard holiday. We are do pleased we did this as it was wonderful. Absolutely wonderful. Service, attentive crew, food, sleeping capsules! Wow, this is the way to fly. We will travel less but try to go More with Business SAirlines","Wonderful experience","0" "2019-04-19T16:06:15-04:00","Desktop","5","review","First time we have traveled with Singapore Airlines for sometime. Nothing has changed. From check in to arrival, they are still the best. Food was worthy of being served in a high class restaurant and always with a smile.The amount of times the toilets were refreshed was amazing.","STILL THE BEST","2" "2019-04-19T12:47:31-04:00","Mobile","3","review","On a long awaited trip to Australia, I think I was more excited about finally flying Singapore Airlines. Of course I had high expectations but these were let down by one unfriendly and unhelpful flight attendant. Not what was expected. However she must have had a bad day as all else on the flight was as expected. I was lead to believe the Singapore Airlines offers the best business class service in the skies. It is generally good but imho Qatar is better. There is no amenity kit provided and no sleep suit. However I have no issues with flying them again.","Not as good as expected","0" "2019-04-19T09:00:37-04:00","Mobile","5","review","I'm super amazed with the Singapore Airlines. New plane, state of the art technologies and clean. Fantastic service, good food, and many choices of the movies in the in flight entertainment. Only praises for this airlines","Superb","0" "2019-04-19T09:00:14-04:00","Mobile","5","review","We are grateful we chose Singapore for our flights on this holiday as we found the staff to be fantastic and very accommodating to our needs. Our comfort on such a long journey was important and that is why we chose business class. Being able to lay down (in a fashion) was helpful to our trip.","A most enjoyable plane ride","0" "2019-04-19T05:44:49-04:00","Desktop","4","review","A very good airline with a known good reputation. Pro's: 1. Service on board: very attentive friendly attendants and very clean toilets. 2. Food on board: generous amount and delicious. Varieties are also very good. 3. Ground service: very well prepared to handle flight transfers at delays. Their ground staff were already waiting for us to whisk us through the airport to catch our connecting flight when our previous flight was delayed. 4. Baggage allowance of 30 kg per person which is a lot more than (most of) Western airlines. 5. Transit at Changi airport which is for us one of the most comfortable airports. Contra's: 1. The site for Online check-in did not work properly. It hung lots of time and didn't give clear messages when there was any issue (for example when the online check in of the connecting flight was not yet available or had to be done on their partner website). This has happened lots of time to us. 2.No information on the lack of meal/drink when work with a partner for a connecting flight (e.g. with Brussels Airlines) who does not offer free meal/drink during the flight. 3. Choices of modern (Western) movies were rather limited. 4. Leg room in a normal economy class was rather limited.","Professional service and pretty comfortable flight","0" "2019-04-18T23:17:56-04:00","Mobile","5","review","The total experience from check in to flights was great. Planes were on time and the food and entertainment were great. Live flying Singapore airlines but not always the cheapest","Great flight","0" "2019-04-18T19:36:34-04:00","Desktop","3","review","Departure from Singapore for Melbourne was on time, however boarding was chaotic. Premium Economy seat was more comfortable, wider and apparently with a greater incline and leg room. I had traveled all of the previous night with a 7:45am boarding in Singapore and the only option on board was a continental breakfast; 5 cubes of fruit, a small burnt croissant but a very nice muffin, inadequate! For lunch I chose oriental style pork: tasteless pork with a very thick sauce, well-seasoned rice and steamed unseasoned vegetables. The sauce (being kind) was so thick it could not be incorporated with any other element of the dish; it was a separate unpleasant gelatinous ‘entity’.","Don’t buy Premium Economy for the food","0" "2019-04-18T12:42:38-04:00","Desktop","1","review","The flight was very crowded. The food was inedible. There were many crying children and I wanted to join them. The bathrooms were overcrowded. The food was inedible. For some reason - -perhaps dietary concerns -some passengers were fed before others. The rear seat area was freezing cold. If my seat had been in that area, I would have caught cold.","Poor, inedible food.","3" "2019-04-18T12:04:23-04:00","Mobile","5","review","Have taken many, many flights from LAX to SIN. I’m an executive that has global responsibility. One of my R&D facilities is located in Singapore. Needless to say, I fly there a lot... Simply put, Singapore Air is the best in the entire world. They will absolutely pamper you for 19 hours... which is the longest non-stop fight in the world. Oh, try the Lobster Thermidor and German White Wine, it will knock your socks off!!! Enjoy...","Simply The Best","0" "2019-04-18T09:00:37-04:00","Mobile","5","review","So many airlines are cutting back on services now that I’d expected to be underwhelmed by my Singapore experience. But I was delighted. Good in-flight entertainment & food. Plane environment pleasant, modern & clean. Lovely staff. On both my Manchester SIN flight & SIN to DPS. Price is a big factor when I book flights but I was so impressed I think I’d pay a premium (though not a huge one!) to fly with Singapore airlines in future.","Perfect! ","0" "2019-04-18T05:26:25-04:00","Desktop","5","review","Friendly, professional customer service with a smile. Singapore Airlines employees made the long flight enjoyable.","Friendly, professional customer service with a smile.","0" "2019-04-18T02:43:38-04:00","Mobile","5","review","I’d sometimes wondered why SingaporeAir bothered flying between Singapore and Canberra but on my flight there were no vacant seats in Business Class and Economy I’d guess was full based on the number of passengers in the departure lounge. It’s an overnight flight There’s only one meal on offer per passenger but you can choose to have it after departure as supper or before arrival as breakfast. The downside of that is that it limits the potential sleeping time. The cabin crew bustled around quietly after departure but the cabin lights were all on. They came on again two hours before arrival. I reckon I was able to doze for a maximum of four hours. They show a video on how to assemble your seat so it folds into a flat bed. I’ve seen it twice and I had to be helped to set it up and then make it back into a bed. I wasn’t the only passenger in that situation. Seat Guru doesn’t recommend the rows nearest the galley and lavatories. I can’t say was my experience but every flight is different Which brings me to the crew. The “Singapore Girl” has a certain reputation for being cool, calm and collected. Unkind people have suggested “automaton” would be an appropriate description. I don’t think I noticed her name badge but the Singapore Girl who most interacted me did precisely that - she interacted. She was friendly. She actively looked after me. I was pleasantly surprised. Not quite so the Singapore Boys. Efficient certainly, and helpful - but not engaged","Even I was surprised ","0" "2019-04-18T01:01:46-04:00","Desktop","5","review","we got the good rate from travel online in Indonesia, the flight was nice, the aircrew was nice, seat was fine, the food was delicious and they gave us Ice Cream. no delay and good location on CGK and HKG airport. we transited on Changi Airport","Good Experience with SQ","0" "2019-04-17T23:49:12-04:00","Desktop","4","review","We flew from Manchester to Sydney return this year. The air buses are great not into the Boeing s they seem to have less leg room. The crew are all great and the service is faultless. Plane are clean and entertainment system is brillant. The problem happened twice from Singapore to Sydney and the return leg. Don,t sit in row 51 On the first time when they arrived to offer us breakfast she said she only had seafood and noodles left. We did not want this for breakfast and told her, she said give me ten minutes and good to her word she came back with a British style breakfast. Could not believe it when on the return leg the same happened for dinner and this time the choice was three main courses and they had fun out of two of them. This time it was take it or leave it. We where on the huge airbus, I am sure she could have gone round the plane even going upstairs to find something . They also look after diets and regilous diets","Row 51","0" "2019-04-17T23:23:04-04:00","Desktop","5","review","Friendly and helpful staff from Check in counter. The flight was on time. The cabin crew were friendly. Comfort seating at the aisle. Varoius and updated entertainment. There are quite plenty food choice. Easy bagge claim in the Melbourne airport.","Convenience Long Flight","0" "2019-04-17T22:14:13-04:00","Desktop","5","review","Best flight experience! Tickets are somewhat more expensive than other airlines on the same routes, but they are worth it. Great service, great food, cozy aircraft.","Number 1 for a reason","1" "2019-04-17T21:31:36-04:00","Desktop","5","review","Superb Airline to fly with. Cabin crew exceptional. One could not ask for anything more. Excellent service on our FIRST long overseas trip for my wife and myself.","Superb flight, cabin crew were exceptional all the way, could not have asked for more.","0" "2019-04-17T18:30:09-04:00","Desktop","5","review","I was booked right in front of the toilet and up above is the toilet sign light. When I realised it, I was not very comfortable with it because it is a long flight and might disturb my sleep when guests are walking in and out of the toilet but I didn't say anything to the attendant. The flight attendant realised this and immediately suggested to me that there are some empty seats that I could make myself more comfortable. She showed me to the empty seats and ask if I wanted to change and would do all the arrangements for me. I made the change and was very pleased and thankful to the flight attendants, especially Ms Tseng who saw through all my needs throughout my flight.","Very attentive service","0" "2019-04-17T18:20:52-04:00","Mobile","5","review","Singapore Airlines... Enjoyed the service... air hostesses are so humble and down to earth... Singapore airlines allowed to choose our seats as well as suitable food through online. Loved the atmosphere... Individual LCD screen display movies, cartoons with different languages... Rest rooms are neat and tidy. Announcements are clear. Toothpaste, tooth brush, socks and blankets are provided. Singapore-Melbourne-Wellington service is started operating four times per week as SQ247 started from 3 May 2018. Return services operated as SQ248 on a Wellington-Melbourne-Singapore routing. Flights are with 266-seat Boeing 777-200s fitted with 38 Business Class seats and 228 Economy Class seats. ","Awesome flying experience ","0" "2019-04-17T17:29:27-04:00","Desktop","3","review","I don’t think it’s worth paying the extra money for premium economy. Luckily we had exit row seats so plenty of leg room but the seats behind us didn’t look like they had any more leg room than economy. Recline was minimal and food just ok. Service was very average.","Price for premium economy not worth it.","1" "2019-04-17T16:54:21-04:00","Mobile","4","review","It was rare that SQ's flight was rescheduled three times in a row. The check in counter staff said that it happened because the parking area in Juanda International Airport & Changi Internatinal Airport are crowded -.-""","Resheduled Departure","1" "2019-04-17T16:42:31-04:00","Mobile","1","review","I flew from Singapore to Perth last month after a premium flight from the uk, which was fine but not great. The plane we boarded on the next flight from Singapore to Perth was likened to a cattle truck. Tatty seats uncomfortable , the tv were not working for hardly anyone . Children were standing on seats and parents and children were walking up the isles. Obviously there was no room to nurse a child and I felt sorry for them . Yes I had come off a premium flight of 17 hours but the last five hours of flying on this flight was awful. I won’t fly that route again or with them. The staff were great rushed of their feet.","Rough ride","3" "2019-04-17T16:37:26-04:00","Desktop","3","review","Having not flown on Singapore airlines for some time we were disappointed at the standard of the plane, service and food.We needed 2 flights and the 2nd from Singapore to Cairns was equally disappointing. The planes were old without the latest electronics and the service very ordinary. I understand the 2nd flight was a substitute plane due to the grounding of the similar planes to the crashes but it was pretty ordinary.","Disappointing","2" "2019-04-17T16:24:56-04:00","Desktop","4","review","Staff were great. From check in desk Perth airport to arrival at Changi airport. Had a problem at immigration my fingerprints would not scan. Although the flight itself was good. The seats left us with a sore bottom,need a bit more padding.","Girls week away","0" "2019-04-17T09:58:23-04:00","Mobile","1","review","Hello We asked for good seats as my daughter was not well. But he gave me worst seat. Which was like end of Piland something 63 row next to a.c. blower. You can't keep such seats just to earn money. It was freezing cold nd two storage both side. In complete journey we were in cold nd it was torture for us. After asking nd requesting you are giving such a bad seat nd that also we were so early for check in. Very bad experience while coming also they didn't have veg food. After making us wait like more then 45min they told they don't have veg food as it shortage. ","Very bad seats nd no veg food while coming to mumbai","2" "2019-04-17T09:05:04-04:00","Desktop","4","review","We thought we would try premium economy this time as business class had really gone up in price.Better than economy but still not enough room for me. The first 8 hrs to Singapore during the day was fine. We stopped over one night and flew out at 11.30 pm the following night. It was 13 hrs to Milan when we thought we could get off for an hour and stretch our legs and get a bit of exercise. However, we were not allowed off the plane. We let off passengers but did not pick any more up. They did a partial clean of the plane which was a bit strange as they could not do where the passengers were. We did 'Book the Cook"" before we left and selected our main meals. We were always served first and had a better menu than that on board so we will do that on the return trip. My husband slept well can't say the same for myself, I would call mine dozing. We are both tall so need legroom.","Premium economy long flight.","0" "2019-04-16T22:56:33-04:00","Mobile","3","review","The service was as usual very friendly and attentive, however the air con was not chill as I would expected from the SQ. The TV monitor was also from a late model so the quality of the picture was not good. Luckily it was only a 1,5 hour trip. ","So-so experienced, could be improved.","0" "2019-04-16T21:53:38-04:00","Desktop","5","review","Finally I was onboard the world's longest non-stop commercial flight from Newark to Singapore! It was a very pleasant flight though I was on the sky for 19 hours. Service was really great, fast with dedicated and thoughtful crew. Meals were absolutely tasty while legroom was good enough to stretch my long legs. In-flight entertainment was updated! Absolutely and 5-star-plus flight.","World's longest non-stop commercial flight","0" "2019-04-16T21:50:26-04:00","Desktop","5","review","We travelled from Colombo to Brisbane with a short transit in Singapore, and did not feel the long journey as there was plenty of leg space. Service was good with plenty of food and drinks.","Very comfortable, did not feel the long journey","0" "2019-04-16T12:35:11-04:00","Desktop","4","review","Top tip for flying with your wedding dress: Before flying to NZ from the UK, I tried many times to get a clear answer from Singapore Airlines about the best way to take my dress on board (obviously not going to put it in my checked luggage!), with all answers being vague and with no guarantee that dresses can be hung in the cabin. In the end I bought a special wedding dress box which fit Singapore's carry-on dimensions (must be 115cm or less in total), but the total weight of the box + dress was over the 7kg limit. So I ended up carefully stuffing my dress into a small carry-on sized suitcase and it was just fine. Wrapped in tissue paper and plastic, there weren't even many wrinkles when I opened it. Another top tip: if you're on your honeymoon, let your travel agent know and you may get a lovely treat like we did! A couple of Singapore Slings and some chocolate cake were a lovely way to end our very long flight back to the UK.","Travelling with a wedding dress & honeymoon treat","0" "2019-04-16T04:42:57-04:00","Desktop","5","review","We travelled to Christchurch, New Zealand stopping off briefly in Singapore. You cannot travel any further around the world without coming back! With that in mind you need good entertainment, good food and good service to make it bearable, all of which is provided by this airline. We returned from Auckland, again via Singapore where we had a couple of hours to stretch our legs at Changi Airport. Again service, food and entertainment first class, this airline would be my first choice for travel around the world.","On time and so welcoming.","1" "2019-04-16T04:40:38-04:00","Mobile","5","review","It's like nothing was too much. Plenty of food and drink checking on our wellbeing. When I had questions they answered quickly with there bilingual staff on hand. The seats were comfy for economy I had a rest room behind me and could still fully lean back. The foot space could always be bigger but I found it ample for what I needed. All in all I would most definitely fly with Singapore airlines again!","Such wonderful staff and service","0" "2019-04-16T00:21:35-04:00","Desktop","5","review","The flight was very clean, the was also good, the TV on seats in the flight has improved a lot. The quality of the movies are now much better.","Clean flight, good service and food.","1" "2019-04-15T22:09:30-04:00","Desktop","4","review","very good service with warm welcome till every small things crew member take care of every small things very neat cabin and food is also very nice .over all very good service .","one of the best airlines in world","0" "2019-04-15T18:42:35-04:00","Desktop","5","review","I've done a lot of travelling and this airline is definitely one of the best. Everything is almost faultless. Food is excellent and so is their service. Clean and efficient service with staff that aim to please. Good, comfortable seating.","Superb airline","2" "2019-04-15T18:35:14-04:00","Desktop","5","review","Excellent flights both outbound and inbound. Check-in was super quick and boarding was painless. Service onboard was excellent, outstanding food and wine, the most beautiful flight crew, comfortable seats and very extensive/up to date entertainment options. I can't see a way to improve.","Excellent transatlantic flights","0" "2019-04-15T12:42:50-04:00","Desktop","5","review","I flew Singapore Airlines from Newark to Singapore which is an 18 hour direct flight. The flight only has 2 classes Business and Premium Economy. I must say Premium Economy was pretty spacious. It reclined along with having a footrest and and the chair also reclines your feet if you want. Headphones that are provided are the big noise cancelling ones which was nice. They also serve 2 meals and in between the meals the lights are off but they come around with drinks and snacks pretty often. Plus you can go visit them in the back if you are hungry or thirsty.","Long flight but great service","1" "2019-04-15T05:32:19-04:00","Desktop","5","review","had fun travelling with kids...they loved watching the kids movie and also received goodies from SIA.","loved my flight","0" "2019-04-15T04:27:34-04:00","Desktop","2","review","Years ago Singapore Air had a direct flight from Newark/New York to Singapore. It was great! But they stopped that fight when they got rid of those planes. Now if you fly from New York to Singapore, you have to deplane in Frankfort, wait, and then get back on the plane AFTER going through German customs! A real pain. Last time flew I was flagged for drugs on the way home to New York. I am a photographer and had lots of equipment with me. They tore me apart, opening and emptying every bag of photo and computer stuff, making me remove every piece of equipment I had - only to realize that my sleeping pills were showing up as drugs. They were beyond nasty... And Singapore Air's Frequent Flyer department is terrible. I wanted to upgrade from Premium Economy to Business. I was told to transfer the miles and it would be done closer to my trip.The part of my trip from Bangkok to Singapore and back was upgraded, but the Singapore/New York portion was not. When I got to Bangkok from Laos and tried to do the upgrade, I was told that it had to be done in Singapore. When I got to Singapore, I was told that it had to be done in Bangkok and they wouldn't do it.There were plenty of seats available in Business. I lost 40,000 miles because they wouldn't accommodate me! I haven't flown them since. I used to fly them on a regular basis.They lost a good customer! P.S. I traveled before 2018, but had to put a date on this review.","Not good for travel to Singapore and beyond from New York City","1" "2019-04-15T04:22:29-04:00","Desktop","2","review","In both flights (Melbourne to Singapore and Singapore to London ) after the first few hours the toilets were so messy and filthy, unlike emirate flights no one takes care of the toilets, they don't even empty the trash during the whole 16 hours flight ! I was really disappointed !!!","Bathrooms are disgusting","2" "2019-04-15T03:59:21-04:00","Desktop","5","review","service is always great! Food delicious and great movies to watch!! seats also good for economy class!","great service!","1" "2019-04-15T02:48:20-04:00","Desktop","4","review","very standard comfortable seats, service was good.. the only minor is that they force you to go premium by serving lesser quality food. In the past the economy class in my opinion was served with a very good food quality and that declined when they start the premium economy. overall i do recommend Singapore airlines","good","3" "2019-04-15T01:51:42-04:00","Desktop","4","review","First time we had flown with Singapore Airlines. It most definitely will not be the last. Good experience all round. Staff were very attentive and efficient. The onboard facilities worked, which hasn't always been our experience with other airlines. The flight ran to schedule and Chiang airport was an easy stopover with transport links etc. It was a long flight, but not an arduous one.","Smooth as Silk","1" "2019-04-15T01:31:41-04:00","Mobile","5","review","My wife and I flew Singapore Airlines from London to and from SE Asia. Arrivals were right on time allowing us to catch the tight connection to Chaing Mai on the way out and right I time arrival in London four weeks later. We paid extra for the premium economy class and it was worth every penny... excellent service, good food and free drinks. ... making the 13 - 14 hour flight tolerable.","Comfortable in Economy plus","1" "2019-04-14T22:27:52-04:00","Desktop","5","review","From the check-in process to the boarding process and on the plane we had really great service! Looking forward to the next leg of our journey!","Great service","1" "2019-04-14T21:54:51-04:00","Desktop","3","review","We were looking forward to our flight as Singapore airlines has been voted one of the best but we don't agree. The crew were not very friendly and service average. I was extremely disappointed and would not recommend not only the airline but wouldn't waste money by flying premium economy","Not my choice","2" "2019-04-14T21:21:14-04:00","Desktop","5","review","We have flown economy, business and first on many airlines but the best so far was Singapore hands down. The service and food we experienced on Singapore was second to none. The Singapore Air Experience beats them all! You eat the most incredible gourmet meals (no kidding), best entertainment package, cleanest rest rooms and most incredible service we have experienced on any airline. It sticks in my memory when my stewardess, Kamide Midori whispered in my ear ""Mr. Jones, We are now serving breakfast, would you like some cappuccino?"" I woke, arose and as I headed to the rest room Kamide said she would fix my bedding. I was in heaven. This is incredible service that was unforgettable. Thank you to the team of that flight that made our flight the best ever. Thank you Lawrece Fan, Onda Arisa, Matsui Rino, Kamide Midori, Yan Zhiyu Marcus and Lin Chui Lan. You all deserve a special medal for performing so efficiently as one unit. Thank you again for your service!","Singapore Airlines is #1","1" "2019-04-14T20:47:46-04:00","Mobile","5","review","I was on April 12 7am flight from sin to bkk and the service was beyond excellent esp from saleha or saleya (sorry I can’t recall) She could anticipate what I wanted Like a mind reader ! Super service unparalleled! And I travel alot on many airlines in j class Thanks so much Pls keep up the great service and that’s what makes sq the world’s TOP airline I’m proud to be a singaporean :) ","Excellent service unparalleled from saleha","3" "2019-04-14T20:17:44-04:00","Desktop","4","review","The flight was delayed due to hiccups of incoming flight. Got notified by SMS. Other than that, it has been satisfactory. Advice: Allow more time to connect flights as there are 3 terminals in Changi airport as it takes quite a while to get to the gate.","Got sms notification of delayed flight time","0" "2019-04-14T19:23:36-04:00","Desktop","5","review","On time departure, good food and a great aircraft flying from Dhaka to Singapore. Transit at Singapore was a great experience and it was a great time pass. Flying from Singapore to Melbourne on the A380 was a new experience for my family (which included my wife, my son and daughter) and myself and it was a quiet cabin all the way into Melbourne. Overall Singapore Airlines is a great airline to fly with and the experience leaves you wanting for more.","Singapore Airlines","1" "2019-04-14T18:14:19-04:00","Desktop","4","review","To travel on your own airline, Singapore Airlines, is a great joy simple because they are efficient in providing the best service to their passengers no matter which class you are on. They serve with a smile! Indeed, it is a great way to fly!!","A Great Way to Fly","0" "2019-04-14T17:01:22-04:00","Mobile","2","review","Only One Drink for dinner and breakfast. Did Not pay attention to guest on seat number A, only B and C. Never had such a Bad experience on Board in economy class. After departing ZRH, inflight entertainment after a commercial break (never had a commercial break during a Film, only at singapore airlines) Shows only audio-screen was black until departure in singapore-nobody could help me, so i entertained me by myself. Reaktion time from customers Service center:more than 3, up to 4 weeks. Sorry, But this is neither a 5 Star Airline nor the Worlds best Airline. This Was my worst economy flight ever!! Never again, singapore airlines.","Worst Eco ever flown","2" "2019-04-14T16:35:29-04:00","Desktop","5","review","Highly recommend Singapore Airways, very efficient, Friendly, professional staff. Entertainment system very good too, with the latest movies etc. The return flight left Singapore 35 min late but we still arrived at the scheduled time - well done Singapore Airways!","Trouble Free Flying Experience","2" "2019-04-14T13:12:20-04:00","Desktop","3","review","Too overrated for this price. As a fellow Singaporean, I have had better airline food on other airlines. The menu isn't that spectacular and the plane's infrastructure and amenities need to be upgraded as it hasn't been for the past 10 years.","Overrated","2" "2019-04-14T09:09:55-04:00","Mobile","4","review","From the moment we got on plane till we arrived in Singapore it was like we were treated like royalty Every second we pampered and offered meals and snacks , ice cream , chocolate, chips , nuts meals hot cloths etc They made sure all our need were met and we were comfortable ","The best plane trip ever ","0" "2019-04-14T08:51:41-04:00","Desktop","4","review","Very good service & organise arrangement.good food quality and service my first time journey my first time experience is very well . ","thanks to singapore airlines for very good service.","1" "2019-04-14T08:39:09-04:00","Mobile","5","review","I'm satisfied with the food and the service. The seats are comfortable, the flight was so smooth, and the flight attendants are very hospitable, super friendly and keen to ensure we had a fantastic experience. ","ONE OF THE BEST IN ASIA","2" "2019-04-14T08:02:23-04:00","Mobile","4","review","Enjoyed the business class product on Singapore airlines. The new seats on the A380 provide lots of leg room, plenty of space for personal belongings, good size screen and great in flight entertainment. The seat configuration means you have to lay at an angle which makes sleeping more tricky but bedding and pillow were great. It’s an expensive flight and seat vs other options but very high quality.","Plenty of room and good service","0" "2019-04-14T07:58:14-04:00","Desktop","5","review","best airlines to fly with. best crew. best meals. best rest. best aircraft. what else can you ask for?","Best airlines","1" "2019-04-14T04:43:00-04:00","Desktop","5","review","If you are a regular traveler and have been through various delays and face so many stress causing last moment issues , then try Singapore airlines from their online booking, checking system and App all perfected to give you a stress free, worry free trip and every counter is manned with friendly and efficient staff, The new automated check in system is excellent too.....I and my wife loved it..... And last but not least the flights were on time ….. need I say more","No stress and well timmed","0" "2019-04-14T04:35:43-04:00","Mobile","5","review","Staff went an extra mile to get me a slice of cake when I flew on my birthday. Great batch of crews and excellent service!","Excellent service","2" "2019-04-14T04:06:01-04:00","Desktop","5","review","The service was superb. After flight take off, flight attendance serve my food (around 1.00 am) then I sleep without anybody disturb me (no disturbing light is on). Thank you to Singapore Airlines highly recommend.","Business Class Singapore Airlines","0" "2019-04-14T04:05:29-04:00","Mobile","1","review","Flying to Delhi from Melbourne using points.I had made a mistake in my visa application so had to stay in Singapore until this was fixed. In the middle of the night I went to a Singapore airlines rep and notified them I could not take the Delhi flight and asked if I could transfer flight and was told NO! Eventually visa came through, I bought the first available flight to Delhi (not Singapore) flew to India and had a fantastic holiday . Went to Delhi airport to return, my flight was cancelled and I could not even get into the airport to find out what had happened as there is NO internet cover and my paper flight details did not have my name on the same page as this particular flight. After over $100 worth of phone calls I found that because I had missed a leg, all was cancelled. No warning, no heads up, all points gone..... no help to get another flight or accomodation as I had missed the flight. DO NOT MISS A LEG! Altogether was a $5000 mistake. Very poor service in both Delhi and Singapore as well! Disappointed.","Traveller beware. Know the rules.","1" "2019-04-14T03:37:35-04:00","Desktop","5","review","Fourth return flight in a year with Singapore airlines, this was a holiday to the Maldives. A particular bucket list destination.The whole organisation from check in to pilot was superb, crew are so elegant and poised. If only all airlines could replicate this formula of simple values. Every body is happy to be there, everybody is professional, we noticed that other crews were at a particular gate and clapped and welcomed other Singapore airlines crew members. Clearly it is a very happy company. Well done Singapore airlines.","Flight to paradise","0" "2019-04-14T02:01:57-04:00","Mobile","5","review","Best airline I've flown with. Immaculate staff, easy check in, more than ample and tasty food,and good inflight entertainment and service.","Ken R","1" "2019-04-14T01:46:48-04:00","Desktop","2","review","I’ve always had the highest regard for SQ inflight service but my most recent flight was so disappointing. Flew SQ232 SYD–SIN, March 31st, Seats 16D&F, Business Class on the new A380. It started out well…Check in Staff and Ground Manager at Sydney Airport were super congenial. We were warmly welcomed at the Air New Zealand Lounge - super-fast wifi and amazing Anzac biscuits. First impressions of the seat were great – lovely seat design touches, duvet and pillows. Then it went downhill fast. • Stewardess told me that the aircraft was three business class passengers overbooked. Crew all seemed flustered throughout the flight. • Husband’s seat didn’t come equipped with headphones. No problem as he had his own. Stewardess nevertheless apologized and said that she had no time to check the left side of the plane (only the right) as they were pressed for time with boarding passengers. Not good. • Drink of sparkling water was served in a small whisky glass without napkin. Again, stewardess mentioned that the usual tall glass was on order and not available for this flight. Napkin was presented long after drink was consumed. • Husband’s ‘Book The Cook’ pre-order of Seafood Thermidor was completely inedible. My Thai Green Curry was not much better. • My tray table could not be ejected halfway through the flight. After the horrible meal I didn’t intend to eat anymore anyway. • Bathrooms reeked • Fruit was served without plate, cutlery and napkins. Yup, I was expected to bite into the fruit with my hands. • Seat looked good but don’t try to get some sleep with the ridiculous angled footwell. Unless you’re booked into the much-prized bulkhead seats, all other Biz passengers have to lie diagonally to fit their feet into the footwell of the seat in front of them. I heard many passengers remark what a stupid design this was and I whole-hearted agreed with them. Won’t avoid these seats like the plague from now on! Finally the piece de resistance! The PPS passenger in 16A could not right his seat after it was deployed in bed mode. The Crew, after a good 45 mins or so of attempting to fix the bed, finally relocated the passenger. In the meanwhile, he was left hovering in the aisle the whole time! Shocking! Just when we thought the debacle was over, a Cabin Manager (there were two on this flight) managed to fix the seat. After which, he took it upon himself to train groups of the inflight crew, three at a time no less, on how to manipulate the seat... Oblivious to the fact that the Crew meanwhile were blocking up the aisle and that passengers could not access the lavatories at the back of the cabin (there were none in front for Business passengers)! After a good half hour at least, my husband had enough of the bodies intruding into his personal space. He asked a Leading Stewardess if this was a safety issue – if not, shouldn’t training be done after the passengers deplaned and not while the flight was in service? Promptly the Crew scattered. No apologies given. My fellow passengers were shaking their heads in disbelief! Pity to see how the standards of SIA service has fallen. One would have expected the Senior Crew at best, to have more polish and common sense.","Underwhelmed","6" "2019-04-14T01:35:53-04:00","Desktop","3","review","I know it's short trip. However cold food with tasted awful - not fresh unacceptable. No headset be given by flight attendant. I feel disappointed with this service.","Short business trip with bad service","1" "2019-04-14T00:58:03-04:00","Desktop","5","review","Singapore Airlines rightly are classed as one of the top airlines. Service is first class, with attentive stewards/ stewardesses. In-flight entertainment, drinks and meals are good.The stop over time in Singapore is minimum. We travelled economy class which was absolutely fine, with enough space for the two of us.","Comfort in the air","1" "2019-04-14T00:51:16-04:00","Desktop","5","review","Very personal, amazing seats, fantastic staff. I could not fault them at all. The food service was nothing short of amazing especially as you can 'book the cook'(choose your own meals) prior to the flight. Table cloths, proper cutlery, great variety of beverages. The service from the staff when it was time to have a sleep was excellent as they will lay the bed flat for you and make up the sheets, doona and pillows to your desired comfort level. Nothing short of excellent.","The most amazing service and professionalism I have ever encountered","0" "2019-04-13T22:20:12-04:00","Desktop","5","review","We flew Melbourne Via Singapore to Colombo, and on our return Colombo to Australia with a 5 day stop over in Singapore. All flights were on time and the service brilliant, Will fly with Singapore Airlines on our next overseas journey.","Efficient and Excellent","0" "2019-04-13T21:38:36-04:00","Desktop","5","review","Singapore airlines really do their job, from the check in staff to the flight attendants. We have flown with other airlines but this airline keep coming up trumps as far as flight times and reliability. Will be booking with them again.","Terrific service","0" "2019-04-13T21:32:15-04:00","Mobile","3","review","Travelled from Mumbai to Singapore overnight with Singapore Airlines and was shocked to see a good airline respond so poorly to a late arrival of the connecting flight. Singapore dragged their boarding of a full A380 by compounding the late arrival forcing passengers to queue for 45 minutes and blocking the through traffic to other flights. No apology offered except by the pilot saying he hoped to make up time when finally underway. I've only ever had good experiences with Singapore so this is hopefully not a sign of the 'star alliance' effect. I have a further flight with this carrier in 3 days so I'll be able compare their brand then. ","Very slack time keeping ","2" "2019-04-13T20:17:56-04:00","Desktop","3","review","SQ917 on 12 April 2019 Service is always good. Food is good too. But this plane is too old. Tray table to loose, seat cushion is flat and stained, remote not working well. Overall flight was smooth but delayed for an hour. Waited in the plane for 1.5 hours before taking off.","Good service but place needs upgrade","1" "2019-04-13T20:00:48-04:00","Desktop","4","review","In early April drove down to Brisbane to leave car in car park facilities on the outskirts of Brisbane Airport. Paid the pricely sum of $68 for 8 days, which included transport to and from airport. A few minutes spend confirming details on arrival and within 2 minutes returning, was able to walk 50 metres were our car was waiting. Easy access to Gateway Arterial to travel home. Cheat reliable service and highly recommended.","Excellent service when parking car near Brisbane Airport","0" "2019-04-13T19:42:00-04:00","Desktop","4","review","First off Singapore Airport is one of the best in the world. Lots of shops, resting places, an inside bird & butterfly enclosure with lots of space. The pre board area has many comfortable seats and places to use free wifi. The plane was clean, safe music played as we boarded. We were lucky and were seated in the emergency row. Lots of leg room. We I plugged in there were 320 movies to watch, music to listen to or TV shows to catch up on. As luck had it when they were serving lunch they ran out of the fish and chicken we had ordered. No problem, the head steward went into first class and brought us meals from there. Yum yum! There were no other problems, smooth flight and easy exit when we arrived in Taipei. One last thing to mention, the flight attendants were all great and wear really nice uniforms.","No Wonder Why Its #1","1" "2019-04-13T18:56:52-04:00","Mobile","5","review","Decided to upgrade to Business Class since it's a long haul to sfo. No regrets, with a good service and comfortable flight.","First A350 Experience","0" "2019-04-13T17:02:58-04:00","Desktop","5","review","We had a really good flight from Melbourne to Singapore with a stop over and then flew on to London The flight was excellent , the crew were very attentive and efficient. Our return trip was just as good .","Was August 2017","0" "2019-04-13T14:16:31-04:00","Desktop","5","review","great food, service and extras, always comfortable temperature in the cabin and attention to need of clients","quality care","1" "2019-04-13T14:12:16-04:00","Mobile","5","review","Just took a flight from Or Tambo International to Singapore on Singapore Airlines,Staff is excellent friendly.and helpfully the food is also excellent,We had too much to drink and eat with a variety of food and drinks. Will definitely use them again","Excellent service","1" "2019-04-13T14:02:29-04:00","Mobile","5","review","Highly recommended, the staff are impeccably presented and understand the real meaning of quality service. All passengers are made to feel important and that their experience matter above all else. I would not fly with any other airline long haul. ","First class service at business class prices","1" "2019-04-13T12:49:17-04:00","Mobile","4","review","Flew from Cains to Singapore on route to Uk.. had an 8 hr stopover, met a couple on the transfer from terminal 2 to 3 who told me of tour so decided to have a look. Was fab.. signed up in terminal took us thro customs and onto bus for a 2.5 hr tour around Singapore.. it was awswome. Fab tour guide loads of info during tour...got off bus for 45 mins to see the light gardens truly stunning.. has madr me want to go and stop over the next time i go to Oz.. fab city can't wait to go and spend more time there. It was free and wl highly recommended","Free Singapore bus tour","0" "2019-04-13T12:07:23-04:00","Desktop","5","review","Air craft are very clean and the service i can not fault.What question you ask you always get a answer.if i had a choose af air lines it would be Singapore Airlines.","Great staff and great service.","0" "2019-04-13T11:22:11-04:00","Mobile","5","review","Our favorite choice. Very convenient to fly connecting with only 3 hours waiting to transfer to another sister airline for Davao city. The service is superb. Very comfortable and we were as always, well attended to. Besides, service in between within its connecting schedule passenger were also reminded of a service cart inside in case we needed it most. The airline that can be relied on. Always on time. I will strongly recommend and support this airline. ","Our favorite and convent flight ","0" "2019-04-13T10:43:34-04:00","Desktop","5","review","Best service, best food, and the flights were always on time, everyone should try the luxury of this airline to see what they are missing by flying with other airlines.","Best airline I have flown on.","0" "2019-04-13T10:19:04-04:00","Desktop","4","review","We flew Economy Manchester to Singapore and return plus some regional Silk Air flights to Cambodia and from Vietnam. Food was excellent, a full drinks menu including alcohol was served. Films etc were wide ranging and current. I like the fact that on the long haul flight you could get additional food between meals free of charge (sandwiches, chocolate, nuts etc)","You can see why this is a top airline","1" "2019-04-13T08:38:06-04:00","Desktop","5","review","Best flight went all way with this airline good Food well looked after could eat drink anytime when got to Singapore we had bit of wait for the plane they made sure we got money for food and tour loved it","Holiday TIME","0" "2019-04-13T08:14:07-04:00","Desktop","5","review","I flew with Singapore Airlines last year to Houston. The flight was extremely comfortable but what I loved about this flight was the customer service that we given by the flight attendants. If you get the option to fly with Singapore Airlines & is within your budget, I would recommend them.","Best Airline in the World","0" "2019-04-13T07:52:05-04:00","Desktop","3","review","I chose Singapore Airlines for this trip for two reasons: 1. to experience A380 flight and 2. to enjoy the famous high quality standard service of this airline. I had no problem with the first one but the service to be honest left some question marks behind. The staff looked very nice and the catering was OK (no superb) but what I missed was that the staff did their job without giving the slightest effort to make us believe that they were there to serve us and that they enjoyed doing so. Not a smile, not even once politely asking whether we needed something or not. Basically the bare minimum behaviour that was below expectation. I hoe this was just an exception and not the standard on economy class. ","poor service on a prestigious airline","0" "2019-04-13T07:22:36-04:00","Desktop","4","review","Singapore Airlines Business Class was always considered to be the best in the business so my husband and I upgraded for our return flights to New Zealand via Singapore. At £4k pp this wasn't a cheap option but we decided to spoil ourselves. First impressions - no champagne was offered on boarding, only soft drinks (even Virgin Premium Economy offers sparkling wine) Secondly, unlike Emirates Business Class there was no bar or social area and the seats were not designed for chatting if you were travelling as a couple. In fact the whole cabin felt like it had been designed in the 80s. There was, however, good storage around seat and the whole area was well designed and spacious with plenty of charging sockets and a lighted vanity mirror. The forward legroom was a bit cramped - to get the seat back to recline, the seat itself lowers and a leg rest raises but my feet then hit the seat in front. You have to sit sideways with your feet in a seat height hole. However, when the bed was flattened it was wide enough to allow me to sleep on my side so very comfortable. No toilet bag offered although there were slippers, socks and an eye mask on the seat but no toothbrush or moisturiser - very much needed on a particularly dry flight. The food was hugely disappointing - a totally tasteless salmon starter followed by a bland biryani. Once again I had to request champagne, it wasn't offered. They also served the first meal just an hour after departure, but then we weren't fed again until they woke us to serve us 'supper' two hours before we landed at 6am! No one wanted to eat heavy meat-based meals at that time and no tea or coffee was offered but when I asked why they were serving dinner, not breakfast, I was told it was because they were on London time! It's worth mentioning that our return flight was no better. we were looking forward to flying a daytime leg on the A380 but it was disappointing again. The decor looked tired - a Marriott hotel circa 1983 all beige and caramel! The seats were nice and wide again but much less storage around the pod and the plastic surround was dirty. My tv kept stalling and jumping, even after being reset. This time, despite it being a 14 hour all daytime flight, we were served a meal immediately after takeoff and then all of the blinds were closed for the duration of the trip. When we complained that we didn't want to sit in the dark all day and wanted to get on destination time, the purser found us alternative window seats at the back of the cabin where we could control the blinds but they closed all of the others on the flight. We can only think this is so they have less to do. If you're flying Business Class to the Far East, choose Emirates - yes, you have to go via Dubai but it's a far superior experience all round. Or Virgin Premium Economy - their service is second to none!","Disappointing, probably because I had such high expectations.","0" "2019-04-13T07:12:03-04:00","Desktop","5","review","From the moment you check-in to the time you leave the aircraft and sometimes beyond, Singapore Airlines is always by your side. We had a fantastic experience as the staff doted on us and especially my wife and 1-year-old. They made sure they were always comfortable and well looked after. Even though our flight was delayed in Singapore, we received food coupons to make sure we had enough to eat and drink and also got a couple of gifts to say they were sorry. Now that's Customer Service at its best!","Excellence, All the Way","0" "2019-04-13T00:17:41-04:00","Desktop","4","review","Smiling staff, nice food, excellent service, everything was perfect. But it was incredibly cold that I couldn't understand. Everybody was freezing during the flight!. That has caused me a lot of fatigue.","In-flight except for incredibly cold, everything was very nice.","1" "2019-04-12T17:51:02-04:00","Desktop","5","review","Great service all around, friendly staff. Great food. Amazing suite with separate bed. Check-in and club were without issue. The attendants on-board were amazing. They took time to talk to you and take a genuine interest. One of them took my address and is sending me something related to a hobby.","One of the best products out there.","0" "2019-04-12T15:48:39-04:00","Mobile","2","review","The best in the air but if you want any service on the ground forget it....terrible terrible terrible. Can’t bothered even to clean the carpet, better walking on dirt...","Typical SQ ground service ","1" "2019-04-12T08:41:10-04:00","Mobile","5","review","Onboard B777-300 for CGK - SIN sector and later with A350-900 for SIN - CGK. Service was superb and crew are very kind, helpful. Overall it was always pleasant experiences on board Singapore Airlines.","Great Way to Fly","1" "2019-04-12T07:09:02-04:00","Desktop","5","review","I always take this flight to Singapore on my way to India. Singapore Airlines is great. I have heard friends talk about other airlines being really strict on carry on weight, but no one has ever even weighed my carry on. I think they would only do so if they looked at it and it looked really bulky. It is nice not to have to worry so much. I LOVE that they always give you hot towels at the start of the flight and usually once part way through flight too. It's so refreshing. The staff always are very helpful and accommodating. The food is reasonably good. The entertainment selections are good. The seats are comfortable, although I would say that if you are in economy and the person in front of you leans their seat back, it is a little inconvenient to have such tight space. If you shop for tickets at Thanksgiving or other times of year when they are having a sale, you can get a very good price. Singapore is a great place to make connections to other places in Asia. You can arrange flights so that you can transit in Singapore and spend one night there to begin to acclimate to a time zone in Asia. The airport is very cool and easy to get in and out of, people are English-speaking, and there is very good local food!","Reliable, accommodating, and the best service","0" "2019-04-12T05:25:43-04:00","Mobile","1","review","I lost all my money because they do not let. Me check in because my passport was a bit scratch shame on them they let my wife cry in front of everyone regardless she could not travel alone, she on them ","I lost my money","1" "2019-04-12T02:32:58-04:00","Desktop","5","review","Outstanding service on every long haul flight I have been on with Singapore Airlines I can not fault them. Business Class is fabulous from the Food to the fully flat bed it makes long haul flights a breeze. Totally recommend SQ to anyone looking forward to my next flight.","Excellent Service","0" "2019-04-12T02:07:06-04:00","Mobile","4","review","My wife and I was going to Phuket for a couple of weeks vacation and we traveled using points with Star Alliance and a few days before departure we were told there was an opening on SQ in Fiat class from CPH to SIN and after being recommended this from a few friends I decided to drop the direct flight from OSL to BKK and grabbed this flight. I have to warn you all that I am not flying first class often and the last time was with Lufthansa from FRA so this review must be a comparison to that trip. First of all - this was a great experience and the staff onboard that was serving us 4 (!!!) in first class was great. A big shout out to Mike, Siti and Dolores for excellent service during the 12 hour long flight. Always a smile and ready to serve. Arriving from Oslo to CPH we only had 50 minutes to make our connection and I was not sure what to expect since this was our fiat time in F class with SQ. We walked a very long time to find the gate and when we arrived wile saw an empty lane for first class boarding and we knew we needed to get a new boarding class from SQ to make sure we had access to the Private Room in SIN that is only open for first class passengers. To my surprise we had to stand in front of the counter for 5 minutes before someone even recognized us and gave us eye contact. Looked like that has some computer trouble. Finally we got the boarding passes but when I asked for the “Golden folder” to keep it is I was told they did not have them. We were not offered to sit anywhere and no one told us anything about the boarding procedures before we (after 15 minutes) asked what we were supposed to do. I know CPH is not a hub for SQ so I was prepared for not having the same experience as we did with Lufthansa on first class from FRA that offers a designated terminal for the F class passengers and a limo that drives you directly to the plane after most passengers have boarded. But, please, SQ - do some effort for the 4 people traveling on first class prior to boarding! Well situated we hade the widest seat in the class (I am told) and had plenty of space. However, I was surprised to notice that the seats were a bit hard and not a problem when sitting, but after they made the seats to a bed, it was a bit to hard to have the most comfortable sleep. Also, there were no massage function in the seats and that was a bit surprising... They offered WiFi service but only 100 MB for free and that was a surprise. Even SAS in business class have no limit to their passengers and it was not an issue in first class with Lufthansa. In addition the connection was very poor and finally we just gave up and put away or devices that needed connection. The food was excellent but I wanted to try both the lobster and caviar as appetizer but I was told that was not possible. When we traveled with Lufthansa they told us not to choose as they wanted to give us all the options anyway. Well - it feels strange to “complain” after traveling first class but since this had to be a comparison to Lufthansa, I feel I have to be honest and focus on the things that were not up to the expected experience. I will keep my business seats with Thai on our way home and will let you know about that experience as well.","First class with open suite","2" "2019-04-12T01:03:14-04:00","Desktop","3","review","Started in Colombo Economy. Food was very ordinary, especially the tuns and coleslaw (bit like cat food!) chicken with creamy mustard sauce bit rubbery. Service was fine. A group of us were then continuing to Melbourne Premium Economy. Imagine our surprise to get the same menu of tuna etc. Wasn’t good the first time, didn’t want it again within 24 hours. Come on Singapore surely there could have been other food options, VERY disappointing.Once again service good, food very poor.","Let’s get the food varied a bit!","0" "2019-04-12T00:20:12-04:00","Desktop","5","review","The Staff at Singapore airlines are all excellent, they go above and beyond to help customers especially families with kids, we choose to fly Singapore airlines as they always exceeds our expectations, not only the air hostess cater to all our needs but the airport staff also take excellent care of us and make sure that all our needs are met as we have two kids with Autism, i don't have words to describe their level of service, that is why whenever we fly each time abroad, we always fly via Singapore airlines.","Excellent Service","2" "2019-04-11T22:57:05-04:00","Desktop","5","review","great flight, great service and excellent food, I have often travelled in Singapore airlines, and its a great airline to fly. they are very efficient and punctual. I even wrote a review for the crew on board","very good airline, excellent service and great food, very punctual airline.","0" "2019-04-11T16:33:42-04:00","Mobile","4","review","Overall, it was an okay experience. The entertainment system on 777-300er has a bigger screen and food was good. Come with frequent drinks. For some reason, I kept being told off a few times, like to concentrate on safety video and not to put headphone in front of the seat pouch, etc. Not that I mind being told but, man, the tone of voice, sounded pretty rude. Different to previous experience I had with Singapore Airlines. Maybe it just happened to this particular air steward. Other than that, the plane was arriving on time.","Good overall experience","0" "2019-04-11T10:56:32-04:00","Mobile","4","review","As always, SIA delivers impeccable service. I do not have the habit of disturbing the crew with constant demands as I’m busy with the inflight entertainment with latest movies. Seating was comfortable with adequate leg room. The standard of English though, of the crew, can be improved. As well as that of then automated voice recording when standard announcements need to be made. Regardless, it’s always a pleasure to fly with SQ.","Anniversary #7","0" "2019-04-11T10:28:03-04:00","Mobile","5","review","we recently traveled from Johannesburg to Singapore and final destination Shanghai, return flights on the outbound, we did a stopover holiday and loved every moment - great value we enjoyed our flights and the friendly service very much and look forward to our next trip with Singapore Airlines","friendly excellent service ","2" "2019-04-11T08:41:45-04:00","Mobile","5","review","First time with Singapore Airlines and they impressed me! Great services from cabin crews, which some are out of my expectations and not the usual standard that I got from other airlines when in Economy Class. Good job Singapore Airlines!","Great","1" "2019-04-11T04:57:40-04:00","Desktop","5","review","I had an issue with my entertainment system. The crew tried their best to rectify the issue but could not. They shifted me to another seat, made sure that I was comfortable and even compensated me for the inconvenience!","SQ service is up to it reputation as the best airline","1" "2019-04-11T01:55:21-04:00","Desktop","3","review","Travelled on the older 777-200 which needs refurbishment. Paid extra for exit seats but the downside is that you have a fold-out screen which cannot be used during take off or landing and you are right next to the toilets which are a congregating area for other passengers. Entertainment had to be reset 4 times before working, not a great selection either. The steward was less than helpful and shouted at my wife not to touch the remote for 10 minutes. The food was very ordinary and lukewarm when we finally got served. The whole experience was disappointing as we have flown Singapore Airlines before and were impressed but they seem to have fallen back to the pack. Changi airport however is superb.","Standards have slipped","0" "2019-04-11T01:00:38-04:00","Desktop","5","review","My wife and I flew to and returned from Tokyo via Singapore to Cape Town recently and absolutely loved the experience on Singapore Airlines Business Class. It's a long journey (over 24 hours) with a seven hour time difference but the quality and comfort of the cabin, the hospitality of the crew and the excellent food made our journey most enjoyable. I wavered for a long time before booking in business class because of the additional expense but once I was settled into the comfort and luxury on the plane I was very grateful that I'd made that decision. I watched eight movies and with the seat converting to a flat bed I slept for over seven hours both ways. Worth every penny.","First Class airline","1" "2019-04-11T00:45:37-04:00","Mobile","2","review","I looked at my Krisflyer statement and it says I have 45k miles and need another 5k miles by 30 April to retain my gold Krisflyer card. Then I looked at my statement over the past 11 months and counted that I had over 80 flights with SQ and still I cannot even make Gold level,,wow I couldn’t believe it, that is a lot of travel but not much reward. Seems though SQ doesn’t really reward its frequent travellers.","Krisflyer miles why is it so hard","4" "2019-04-10T23:28:18-04:00","Desktop","4","review","Flight departed at 8:20 am and it was very comfortable all the way to LA - didn't feel like 15 hours at all. In flight service was splendid and food was tasty. The first meal was served about 2 hours after take-off and the second about 7 hours before landing which seemed a little odd. No fear of hunger pangs, though, as snacks are readily available upon request. There is a vast selection for inflight entertainment and you get noise cancellation headphones just like in Business Class. I loved my seat (40H)! There are only six single seats in PE. They are ideal if like me you don't like bothering others to go to the toilet nor do you want to have to get up to allow your neighbour aisle access. Furthermore, the luggage compartment for this seat is not overhead but right beside you. (See photo.) I'm not sure if the metal container can accommodate a large carry on bag but mine was a perfect fit. (In Business Class for this flight, the luggage compartment is still overhead.) The luggage bin is closer to the window then the seat but you still have an unimpeded view of the exterior. This was definitely an enjoyable flight!","Non-stop flight to LA","2" "2019-04-10T22:25:51-04:00","Mobile","5","review","We have used this airline so many times. The crew are very friendly and the service is fantastic. We always have a great flight. I will keep flying with them.","Great Flight","0" "2019-04-10T21:59:35-04:00","Desktop","5","review","Singapore Airlines if a Star Alliance member & is one of the best airline in the world. I have been an Elite Gold member with them for the past decade & it has been always a pleasure to travel with them may it be any any cabin class. The aircrafts are upgraded & they are clean with good leg space & the inflight entertainment system & food are very good. The cabin crew are very courteous & always smiling & ready to assist. It is a wonderful experience to travel with Singapore Airlines.","One of the Best Airlines in the World","1" "2019-04-10T18:11:26-04:00","Desktop","3","review","Having just flown 4 flights with Singapore Airlines (1/ Melbourne – Singapore, 2/ Singapore – Colombo, 3/ Colombo – Singapore & 4/ Singapore – Melbourne) I'm flabbergasted how this airline, across varied award systems, ranks #1 for 'World's Best Airline'. I flew Economy, so my review relates to that section of the cabin only. Also, my review is for 'in-flight' service only, and nothing 'on ground'. (The check-in process at Changi Airport is outstanding – seamless, and so technologically advanced!). Across all flights, the 'welcome aboard' by cabin crew lacked warmth and sincerity (instead is seemed a 'process' and/or 'obligatory procedure'). Having headsets available at the cabin door was both helpful and convenient, and the choice of 3 different styles of ear attachments a very nice touch (ticks there!). Warm (bordering on hot) refresher towels were handed out shortly after take-off (possibly the highlight of the flight!). Then came the menu. Where was the water/juice and mini packet of rice crackers/nuts before meal service? Also, where was the 'comfort pack' (nothing received on the Melb-Sing flight, but we did receive one on the Sing-Melb flight – just socks and toothbrush/toothpaste – no eye mask, and the little bag is very disposable (certainly not reusable like other airlines!). The pillow (left sitting on the seat with blanket) on all flights was filthy (both sides badly stained, as well as having food remains of previous passengers!). Overall, the food was absolutely appalling! The quality of airline food has come a long way over the last decade (or more), but the food we received on all flights was like that of yesteryear! The 'Appetiser' on all 4 flights was tin tuna salad – bound together with a glob of thick mayonnaise, and sitting on either limp lettuce or some shards of cabbage to represent coleslaw (I'm speechless, and some variety would be nice!). Dessert on the Melb-Sing flight was a mini/mini tub of ice-cream (how exotic!) Incomprehensible though, it was handed out 'immediately' after you'd received your meal tray (you hadn't even had time to finish the Appetiser, let alone Main Meal – so by the time you ate the ice-cream, it was 'cream' – almost a drink rather than a dessert!). I can only assume the Hosties were eager to return to their galley and relax – they hardly walked through the cabin offering water, etc, outside of scheduled service times. There was no cheese & crackers with the dinner meal – just Appetiser, Main Meal, Mini Bread Roll & Butter, Dessert & Tea/Coffee. Had the meal at least been appetising, the small amount of food could be forgiven. The Meal Cart carried no spirits (just soft drink, juice, tea/coffee, beer & wine). No separate Beverage Cart followed after the Meal Cart. If you asked for a spirit the Hostie replied ""I'll have to get that for you later, sir/madam"". The Hostie did return quite promptly (within 5 minutes), but just with a 3/4 full glass (plastic cup) of what you had requested – no mini bottle of spirit, plus can of soft-drink (so that you could mix the beverage to your own liking). The 'Refreshment' served on the Melb-Sing flight was Turkish Pide. I've never eaten anything quite like it! I love Turkish Pide, but this was a doughy, stodgy, tasteless oblong piece, with more-or-less no topping/filling (not sure if it was mean to be an 'open' or 'closed' pide). Breakfast on the Sing-Melb flight was most unpalatable, but I ate it because I was hungry. It consisted of Fresh Fruit, Bread Roll, Butter & Jam & Tea Coffee. The fresh fruit was frozen – it was 2 cubes of watermelon (more seeds than flesh), 1 cube of pineapple & 1 cube of papaya. There was also a horrible mini-muffin (in addition to the mini bread roll) on the tray – bonus! No tub of yoghurt, no egg omelette or egg quiche. What a pathetic breakfast! The Hosties were pleasant enough, when you saw them – though they did seem a little disorganised and confused during service. The in-flight Entertainment System received much hype. Personally, I didn't find it any better than other airlines. Navigating the system on the Sing-Colombo / Colombo-Sing flights was cumbersome. Overall, I was very underwhelmed with the service, and extremely disappointed with the food. I last flew with Singapore Airlines many years ago – when they were truly a wonderful airline! I was looking forward to flying with them again, but have been left feeling extremely disappointed. I have my preferred airline, and it's certainly not Singapore Airlines!","World's No. 1 Airline for 2019 ... I think not!","0" "2019-04-10T17:49:32-04:00","Mobile","1","review","We traveled from Melbourne to Singapore premium economy. I have flown premium economy previously with Virgin Australia and you could not compare the two services. We were not offered a drink before takeoff-on Virgin you are offered champagne or water. The cabin crew also serviced the economy section as well as premium economy but with Virgin you have your own designated premium economy crew. The food was terrible-a doughy pastry and that was all-it was an overnight flight but would have expected something lighter and tastier. This food was the same as economy so no different. Virgin serves you individually and you are given crockery and cutlery not plastic. Also cabin was not really separated from economy- they didn’t even close the curtain dividing the two areas! Also we had to use the economy toilets as there are none in premium economy-Virgin have designated toilets. The seats were spacious but other than that, I am not sure why we paid double the economy fare for this premium economy. Virgin also have a cabinet filled with snacks and drinks which you can help yourself to during the flight -nothing available on Singapore. A generally disappointing experience and definitely not worth the extra money. ","Very disappointing ","2" "2019-04-10T17:35:43-04:00","Desktop","5","review","Service from check-in thru landing was fantastic. Small hiccup with a delay leaving Melbourne and missed connection in Singapore to Phuket on Silk Air, however this was pre-empted by the airline and made the next available flight with S$150 for my troubles! Seating and food/service in business was great, toilets always clean and fresh. Other airlines could do well to learn from them.","Not perfect but great!","0" "2019-04-10T16:55:38-04:00","Desktop","5","review","Fantastic flight in Business Class, seats recline to a full bed, lots of up to date movies, and great food, could not fault anything.","Best service, great food","1" "2019-04-10T16:43:13-04:00","Mobile","5","review","Singapore airlines is always a edge above the rest of the airlines. The service was impeccable on business class and the seats were the widest and most comfortable compared to other airlines. Food served was great and in flight entertainment had great choices of movies and music. Duty free shopping had great and up to date choices. Transiting at Changi airport is always a pleasure as the airport has a cozy feel and lots to see and do. The hours of travelling becomes a pleasure and goes quickly.","Wonderful service and great flight ","0" "2019-04-10T14:31:02-04:00","Desktop","5","review","Traveled Premium Economy for first time was disappointed with the seats even though we got extra leg room which was good the seats them selves were very uncomfortable. There was a number of the seats which could not be reclines due to malfunction and mine happen to be one. No real special service for the extra paid except for the seat and preferential boarding. To dear for what you get no wonder only half seats taken. Would hesitate to go premium economy again would use economy.","Enjoyable flight","0" "2019-04-10T14:00:56-04:00","Mobile","5","review","I always flys for business, but nothing like Singapore airlines. What a level of professionality the crew is at. So friendly welling to make ur flight a lively memory. No wonder it is Singapore airlines","Best cabin crew. Always on time","0" "2019-04-10T08:43:53-04:00","Desktop","4","review","The plane was comfortable and the crew friendly but the breakfast was really diappointing for a flight so early in the morning. Next time I will make sure I have breakfast before I board.","Ordinary","2" "2019-04-10T06:43:26-04:00","Desktop","5","review","I cannot say enough positive things about this airline. We flew 18 hours direct from LAX to Singapore in Business Class, and it felt shorter than a 9 hour flight we took 2 years ago in economy from DFW-Mardid. The flight attendants were kind, friendly and genuinely happy to serve--""No"" is not in their vocabulary. The seats were incredibly comfortable, not only for my smaller frame at 5'4"", 125 lbs., but also for my big husband (6'2"", 205 lbs.). We both got a solid amount of sleep, the food was incredible, and the flight was overall enjoyable. The return flight home was around 16 hours, and was an equally positive experience. We flew from Singapore to Chiang Mai, and then from Koh Samui to Singapore on Singapore Airlines as well, though it was operated by their sister airline, Silk Air. We flew economy as the flights were short. The planes were a little outdated, but the service was excellent. They served a full meal on both flights, and offered full beverage service. All of our flights were on time, if not a little early. I have awful luck with my luggage when I travel internationally, and this was the first trip in years that my suitcase wasn't lost or delayed. We even had it transferred in Singapore on the way home as our flights weren't connected, and they managed to get it to the right place at the right time... with smiles on their faces, of course. I think that American airlines can learn a lot from Singapore air, and they by far set the highest standard for air travel. They have 100% earned their badge of honor as the top airline in the world year after year! Kudos to you, Singapore Airlines!","Best Flight I've Ever Had","3" "2019-04-10T03:49:54-04:00","Mobile","4","review","We flew economy from Perth to Singapore with short layover then to Amsterdam. Tgen ftom Milan to Singapore then Perth. Would recommend Singapore Airlines as seats were comfortable in economy. The meals on board were tasted fresh and staff were happy to attend to all requests for drinks. ","Excellent Service and on time","0" "2019-04-10T02:59:29-04:00","Mobile","5","review","Our last flight of our holiday, SQ322 Singapore to London. An organised airport is probably the best way to describe Changi. Just two people ahead of us at check in; extremely efficient and polite staff there to help with the process. Had already been to the GST refund service, which, if GST refundable items are in your hold luggage and there’s a spot inspection, must be done prior to check in. Security check was slightly different than in Europe, as in the physical body scan and cabin bag search is done at the boarding gate. Once thru passport inspection, it’s into the retail, lounges and dining experience that puts Changi above so many other airports. Singapore Airlines Business lounge was pretty hectic, as usual. Decent variety and quality of food and drinks. Went thru for boarding as soon as flight showed as it’s quite a long trek to the B gates where flights to the UK usually depart. Absolute chaos at the gate; staff seemed over critical and pedantic. Lots of agitated parents, sweating travellers and crying children for the 23.45 departure. Once onboard, in to the upper deck business class area, it seemed a different world. Calmness and serenity oozed from every smile and gentle word of the cabin team. No sooner were we all seated, hot towels to all to remove the sweaty stress of check in and boarding. As soon as they were cleared away, our pre take off champagne or soft drinks arrived. No delay in takeoff, we were soon airborne. Next came the dinner orders, had we preordered? Oh yes, just to confirm that you still require the lobster Thermidor? White wine with that? Champagne? Red? Soft drinks? Nothing was ever too much effort or a problem for this team. They all worked so hard, so together, so effortlessly. Whilst eating a superb lobster Thermidor, a film from the huge selection was in order, along with a glass or two of bubbles. Meal cleared and following a quick visit to the restroom, I came back to my seating pod to find that my lay flat bed had been prepared for me, complete with duvet and pillows. Plenty of leg room and could lay 100% flat! During our 14 hour flight back to London the cabin team were constantly on the go. Had a good three or four hours solid sleep before being shaken from our slumbers by air turbulence. Shortly afterwards, once back on a level flight path, we (husband and I) were approached by the cabin team, all smiles, despite the hour. ‘We believe it’s your wedding anniversary today’ they said in unison. ‘Sorry we could not upgrade you to first, but as you know (well, I did as I’d tried for the surprise upgrade at check in) all the suites are full, but as it’s been our pleasure to serve you on this flight, we have a bottle of champagne from first, plus a few gifts for yourselves and your grandson who you spoke about earlier.’ We were then given a carrier bag of goodies along with a beautiful card and bottle of champagne. Breakfast followed shortly after accompanied by our champagne, then our decent into London. An amazing flight and excellent service Thank you all!","Service par excellence ","1" "2019-04-09T23:04:22-04:00","Desktop","5","review","Took the red eye flight and it was comfortable as it was Airbus380. With the help of the wind, we managed to arrive much earlier than expected. Captain of the flight was very confident and the landing was quite smooth.","Comfortable","1" "2019-04-09T22:52:22-04:00","Mobile","5","review","Wonderful staff, great (keeping in mind it was airline food) food, nice wine, comfortable plane. I felt very safe and well attended to. I would fly with Singapore airlines again, and again, and again!","An absolute pleasure","0" "2019-04-09T22:14:44-04:00","Desktop","4","review","Always enjoyed taking a flight, even it is a short flight, with good service, food and smooth flight. And of course, smiles. Keep it up!","SMOOTH TRIP","0" "2019-04-09T21:50:50-04:00","Mobile","3","review","I took this flight last week from Singapore to Brisbane. To be honest it was terrible. The crew were in disarray due to quite a number of special meals. Looks like they were totally confused. Due to this Mess breakfast was served three hours into the flight and it was cold and awful. Also water service was omitted so many passengers were buzzing the bell to get served. Quite a standard drop from SQ flights I have took over the years. May be the competition is too much for them. ","Very poor service","1" "2019-04-09T21:37:37-04:00","Mobile","5","review","Round trip with Singapore Airlines to Melbourne, Australia to spend some time with our daughter. From the initial on-line booking and seat selection, through check in and bag drop, all was easy and efficiently done. The on board service and food was good, the seats easy to sleep in. Changi Airport in Singapore is easy to navigate, but I wish there were showers for the normal passengers, not just Business & First Class.","LHR-SIN-MEL-SIN-LHR","0" "2019-04-09T15:53:26-04:00","Mobile","5","review","The service was excelent, and luckily we got to board a new 787 on our way from osaka to Singapore, and the interior was spectacular. The food on our way from Jakarta to Singapore was a uqite dissapointing, the chicken was a little tough. Other than that, everything was 5/5","5 Stars airlines","0" "2019-04-09T15:51:15-04:00","Desktop","5","review","Quick trip to do some research in Botanic Gardes & Zoological Gardens. Both are sensational. I recommend at least a full day at each venue.","Quick Trip to Singapore","2" "2019-04-09T15:17:33-04:00","Mobile","5","review","Excellent service and crew . Good food and quality. Highly recommended to fly Singapore airlines to anywhere in the world . Economy class is comfortable and have a large screen for the long journey ahead ","Excellent ","0" "2019-04-09T14:57:12-04:00","Desktop","5","review","We were an elderly couple - very tired after a cruise from Sydney to Hong Kong where we spent four hectic days before boarding a flight to Singapore -. where we had to change planes for the remaining flight to Sydney. We were disappointed with services at Singapore airport - but once we boarded this flight the staff made us relax and we settled into a good flight to Sydney.","The aircrew were efficient and friendly.","1" "2019-04-09T13:50:29-04:00","Desktop","3","review","The crew on my isle were very slow with all service, drinks, food, and especially making up the bed. My husband was on the other isle and his service was much better. I had to ask 3 times to have my bed made, finally made begrudgingly. I asked for a different white wine to what was offered, and was told it's not available, yet my husband had that wine, really???!!! Very disappointed in the overall experience, and would not be in a hurry to fly Singapore again. I also found the return flight was not any better, and the service on my husband's isle was also, average.","Business Class Flight","3" "2019-04-09T12:39:54-04:00","Mobile","5","review","There isnt anything bad i have to say about this airline. The crew, the facilities, the food all extremely good. I will definitely be flying with them in the future!!","Great Airline","1" "2019-04-09T12:22:55-04:00","Desktop","5","review","We had a really good experience on this flight from the moment we checked in - the staff were attentive and gave us an excellent service from the minute we boarded until we were due to leave the aircraft. The 'book the cook' was superb and my lobster was of restaurant quality","Excellent service","0" "2019-04-09T12:04:45-04:00","Mobile","5","review","Had a great flight to and from Japan from Melbourne. Entertainment on board is great, so many movies/tv series to watch. Food options are yummy, we had the option of a Japanese meal or Western meal. Crew are very friendly and welcoming, very accommodating and make you feel safe and comfortable. Seats are slightly larger than other airlines I've been on for an international flight. Overall very good experience worth the $$ ","Very clean airline, staff are very nice","0" "2019-04-09T11:53:51-04:00","Desktop","5","review","This was the first leg of our trip to New Zealand. The check-in was slick with no queue. The check-in clerk was very engaging. Once onboard the flight was a delight with excellent service from the cabin crew. There was a good selection of in-flight entertainment which helped pass the 12+ hour flight. There was also two full meal services with hot meals. The service was on a B777 ER plane. Although the flight arrived 30 minutes late arriving in SIN we were able to make our connecting flight.","A long but excellent flight with great cabin crew","0" "2019-04-09T11:31:32-04:00","Desktop","1","review","I choose to fly with singapore airlines as their on board service is fantastic, but I felt like I was the first person ever to loose her suitcase, I had a stop over in singapore, I arrived my suitcase never did, to cut the very long story short it was awful customer service with no one taking responsibility to help me, false promises my suitcase was on the way waiting for its arrival and it never arrived, no financial support, no help what so ever, 14 different numbers I was told to phone and in the end I had to email reservations to get somone to help me and my complaints were falling on deaf ears. When I was leaving singapore to perth they couldn't even guarantee my seat as they over booked the flight and gave up my reserved seat even though it was on medical grounds. Into my forth week I finally got honest communication that my bag was no where to be found and the lies ended. However now my trip had ended they have a maximum amount that can be claimed so I am well out of pocket for something that wasn't my fault and only offered airmiles or a voucher that in no way at all makes up for the stress and financial loss they have caused me. So how they got the best airline beats me, it has to solely rely on the onboard staff. They have had my claim for around 5 weeks now and I am still waiting for the less the half to be paid out. Its completely appalling. I will never fly with singapore airlines again. They had many opportunities for good customer service and failed me big time. Maybe they treat all economy customers like this? They seem to concentrate on business and first class customers, so if you are one of those you will be ok!! As you can tell, I am very angry which everyone i talk to understands, but singapore airlines does not.","They lost my bag for an 8 week trip, terrible customer service and no compensation","1" "2019-04-09T11:29:26-04:00","Desktop","5","review","Very large Aircraft. The journey was a very long one and is not easy even in first class, however the staff were very friendly and we got fed well and drank all we wanted to both alcohol and soft drinks. There were many films and entertainment on the personal screen we had. The staff were smart friendly and attentive. In the evening it was easy to walk around and meet people in the small cabin area and have a drink with others, although a small space it was quite nice. You had access to fruit, crisps, and other small snacks and not being charged for things is always a good thing.","I dont think you could book a better Airline","0" "2019-04-09T11:20:19-04:00","Mobile","5","review","Best airline so far for me. The service was excellent, staff was really nice. Good food, even for 'just' economy class and they came by so many times with snacks, drinks and sandwiches. Also the short flight from Singapore to Hanoi was good. I do not like flying but I totally recommend Singapore Airlines. They make a long flight a bit easier to deal with. Oh and Changi Airport in Singapore: excellent as well.","Great service, great flight","2" "2019-04-09T03:11:16-04:00","Desktop","2","review","Unfortunately our flight was cancelled as we sat waiting to board. We reclaimed our cases then stood in a queue for 2hrs. We put on a bus to Heathrow after another hour. Nearly 4 hrs later we arrived at a very busy check-in. During this time we were given a sandwich,bag of crisps & bottle of water as we had missed lunch. We also had missed tea so were given £15 voucher to spend at Heathrow. Unfortunately we had to go straight from check-in to boarding they they were of no use whatsoever. We were told at Manchester that we could claim compensation. I had paid for extra leg room but of course didn't get that on the new flight (13hrs ).We arrived 10hrs 30 mins late and so missed a full day in Singapore. During the holiday I was promised 200SD in-flight vouchers as a gesture of goodwill and then heard NOTHING. I have sent e-mails to a couple of people but nobody is bothering to reply. NOT my idea of the no.1 airline !!","Cancelled flight then empty promises","3" "2019-04-09T02:08:42-04:00","Mobile","4","review","I had heard amazing things about SQ and I do think they’re a good airline but I feel we paid too much for what we got. Part of our trip was on scoot and I think if your booking SQ and oayingvtop dollar this shouldn’t happen. The baggage handlers also ruined my partners suitcase. Aside from that the plane and staff were lovely.","Overpriced considering we had to fly part of the way via their budget airline","0" "2019-04-09T02:00:54-04:00","Desktop","5","review","Flown with several airline-companies during the last 30 years and I must say that business class with Singapore Airlines was the best experience so far. Remarkable service, very good food and superior wine-list including champagne. Not cheap, but worth it!","Top Notch!","0" "2019-04-09T00:13:07-04:00","Mobile","5","review","More than 10 years ago I travelled with Singapore Airlines and the flight is still the best I have experienced. Outstanding service from a polite, hardworking and beautiful crew. My return flight was spoilt by the fact I was in crutches after an accident and in a great deal of pain. The crew couldn't have done more to assist me both on the ground and in the air. I was accompanied by a ground crew member during the refuel time to do duty free shopping in Singapore Airport, if only the same help had been provided in Gatwick. Sadly Gatwick provided an unhelpful, lazy, rude and selfish person who insisted I get my own luggage. And get from the terminal to bus station myself. ","Memories ","2" "2019-04-08T16:21:33-04:00","Desktop","3","review","I really dont think Singapore Airlines really knows what to do with Premium Economy. I dont believe they know whether to treat it as economy with arguably better meals (and more trouble for the attendants) or a low level business. So this was my first time travelling in this class with SA and I was underwhelmed. Seat was comfortable but could not be adjusted, flight attendants had to stomp on and wrench the seats (not just mine) to make them move. I booked a meal (called book a cook) but didn't receive it. My request for water were repeatedly forgotten or ignored. And attendants in general seemed uninterested and possibly defensive when I asked for things. This was very uncharacteristic for SA and I hadn't experienced this before on any of their flights. I am flying again in June with SA, and again in premium economy, I think I may have wasted my money.","Premium Economy is not worth it.","5" "2019-04-08T15:45:27-04:00","Desktop","4","review","With this airline being ranked #1 I had high expectations that were still met but have see the same service on other airlines. Not that I was expecting the worl or champagna to fall from the heavens but I have had the same service on other airlines so it didnt meet the top spot for the price for me.","Felt the same","3" "2019-04-08T14:23:20-04:00","Mobile","5","review","The service provided by Singapore airlines was superior to any other airline I have flown with and this includes many of the other international carriers.","Amazing service","1" "2019-04-08T13:45:16-04:00","Desktop","1","review","We had purchased 2 tickets plus bought 20 KG baggage allowance for $130.31 to fly from Ho Chi Minh City to Singapore. This was late 2018. Instead of 14.50, I read 4:50 for departure time and we ended up missing our flight. We were not able to purchase tickets at the airport and had to do it on our phone. Unfortunately I kept getting stuck and in the end had to ask for help from one of the women behind the counter. She booked our flight and it cost us $614. This was the same itinerary, just 2 hours later! A grave mistake that we paid dearly for!! But I don't think I'll ever choose to fly Singapore air again.","Don't miss your flight on this airline","3" "2019-04-08T13:33:19-04:00","Desktop","5","review","Flights from Manchester to Houston TX and return. Brilliant staff. Lots of snacks and drinks. Food was the best we have had even served with metal knife and fork. Good selection of entertainment. Made a long flight go quickly","Can see why they have been voted no 1","1" "2019-04-08T10:54:27-04:00","Desktop","5","review","We arrived late due to a late arrival of our inbound flight from London. The crew held the plane for approx. 30 mins to accommodate us and other latecomers, which was really good. Staff were excellent as was the service. This was a Air New Zealand codeshare so was actually on Air NZ metal. This was our first time with Air NZ and would thoroughly recommend.","Excellent service on a new Dreamliner","1" "2019-04-08T10:34:54-04:00","Mobile","5","review","This is the 1st time we have flown with this airline and certainly wont be the last. We had a 4 year old son with us and after boarding a flight attendant came to see us and ask our son if he had settled ok and gave him a children’s pack with pens etc in it to keep him occupied on the 12 hour flight. She also knew his name which was a nice touch. The flight take off and landing were very good. Plenty of legroom for economy and a full media TV was fitted including USB charging. The food was ok and i only say this as its airline food and nobody really we have flown with has excellent food. We did eat most of it and our son had the best deal with he children’s menu. Drinks were served all way through the flight and except for a few hours in the night staff were always up and down assisting anyone’s requirements. The staff were amazing and they really do look after you. All in all a very enjoyable flight. Well done to Singapore airlines. ","Will use again","1" "2019-04-08T10:33:54-04:00","Desktop","5","review","We flew from LHR to Singapore had an hour to transfer aircraft to go onto Australia and we cant fault the staff. We then flew home the same route but spent 2 nights in Singapore . The flight was comfortable food and drinks were available on a regular basis , staff were helpful friendly and very efficient .All staff were great but I would like to name a very sweet air hostess on our return flight from Singapore to Heathrow on the 22nd March Suwanee Saopiasert she was respectful so sweet and so smiley a credit to your business","We used this airline both ways to Australia nothing negative to say","2" "2019-04-08T09:25:20-04:00","Desktop","5","review","Flew A380 in economy.Great experience,first class crew,so polite and friendly.Food was very good with plenty of choice.IFE was up to date with touch screen,huge content so plenty to occupy 14 hours of time.Seats very comfortable with sufficient leg room and width.Best economy airline I have flown.Crew constantly offering drinks and snacks through out the flight","First class in economy","1" "2019-04-08T09:22:34-04:00","Desktop","5","review","14 hours on a plane is not something to look forward to. Though rarely flying that way, Singapore Airlines has always been our only carrier. From stepping across the threshold into the plane, one is pampered..even in Economy. The attendants are so wonderful, always smiling and glide around like the Ballet Rambert. The meals were great..mild S Easter Asian food. Drinks are free with meals, and every 20 minutes ir so they came around with water/ orange juice. The video/ audio system is of a very high quality and 4 films later we were landing in Singapore. The return flight was equally pleasant.","The best...as always","1" "2019-04-08T09:12:15-04:00","Desktop","4","review","Check in was all electronic & quick as we waited to board flight after usual security checks. The boarding is conducted with First/Business Class passengers entering different doors to economy passengers as stewards literally prepare in minute one to make their lives comfortable, whilst we were told to go the other way. We were travelling first time with Singapore Airline & was certainly looking forward to our longest flight time ever. As this journey was so outside our comfort zone, we were determined to enjoy the experience. Our seats were quite comfortable with now familiar set of entertainments platform with millions of films/TV/music channels which you eventually, grow tired of after a while as sleep takes hold until something manages to wake you up too soon. The Staff were very friendly but few things have to pointed out, we noticed immediately. It seems that all the facilities at the plane have a trickled down effect from Front to the Back (Rich to Poor) Victorian approach. Drinks/Foods/Snacks has all got to travel up the plane first, before it comes back to the poor, literally. After being provided with drinks/food which was good, nothing spectacular, we were all busy with our portals watching/listening as you do on long journey. Have had better food in Turkish Airlines, forget the cutlery set. But what disturbed me on London to Singapore Flight was sight of a steward who was speaking to an elderly lady who had asked for some snacks & was told it's finished. So, I intervened & stated that how is that possible that the plane not fully booked had run out of little bags of snacks, should be available especially on long journeys. So I stated to Steward that what would they do if someone was a diabetic or ill & needed more food. Instead of any argument I was told by Senior Steward that they will fetch it from the front of plane, which they did after a while. I found this difficult to take but pleased for the old lady & her friend. I never knew that food are always available to First Class passengers but not the same for economy passengers. Its outrageous, it seems what transpires outside world that you afford what you can pay is a policy on a flight too!! Nevertheless, it did not take it away from what was a good pleasant flight, with a quality pilot at the helm. For such a long flight boredom is your main culprit but I did not expect to experience few things I did with Singapore Airline who are renowned for first rate service standards that has just been awarded Favourite Airline. The Airline should also allow people who pay top money to book with them, to reserve their seats without further charge, as there's anxious wait to see if you as husband/wife will be seated together. You do not know until the last moment literally. The Flight, most of the Staff, the journey itself are to be commended but Singapore Airline still needs to learn a few more ways of looking after all it's passengers not just the Elite paying for luxuries. One day I can dream that low paying customers will be treated better if not on a par with Business Class passengers! Then my Flight abruptly landed in Singapore & my dream had ended right there!","Almost Great Service! Well Deserved Reputation Slightly Tarnished!","4" "2019-04-08T09:07:59-04:00","Mobile","3","review","We chose Singapore airlines and we were regretting after wards. Plane was good, tv screens were of good size. But crew members were very rude. They were not listening to anything. I asked for a glass of water almost three times during 5.5 hrs but noone gave. Landing was the worst part of our journey. Air pressure was not at all maintained, our ears were about to get burst. We will try to not go for this airlines in future","Rude staff and horrible landing","0" "2019-04-08T05:30:33-04:00","Desktop","4","review","We flew return from Perth to Singapore. Outgoing flight was onboard a Airbus 330, which was comfortable and I absolutely loved the seating configuration of 2-4-2. The entertainment system was lacking in terms of choice and used basic technology. Our inbound flight was on a Boeing dreamliner which was modern, comfortable and had a much better choice of entertainment. Each flight consisted of friendly staff, a clean airplane and a smooth flight that arrived on-time. I would definitely fly with them again. One small note would be the lack of a 'nut-free' meal option when selecting meal requirements. My husband chose an omlette as a breakfast meal option, which was topped with shredded almonds. Staff were polite and changed the meal, but it would be nice to be able to advise of this allergy pre flight.","Nice experience","1" "2019-04-08T05:15:58-04:00","Desktop","4","review","The flight is good, except the checkin in Taipei due to facilitates at Taoyuan airport was insufficient.","Value for money","3" "2019-04-08T00:23:48-04:00","Desktop","5","review","it was amazing experience .. to fly for the first time on Singapore Airlines .... from Dubai to Singapore .... i don't have any negative comment to say about this flight on the contrary , the service , entertainment, check in, food and beverages all amazing ....and all of these for very convenient price i tried before many European , Asian , and Arabian airlines ... Singapore airline still my best till now... i recommended to everyone...","one of the best airlines","4" "2019-04-08T00:23:27-04:00","Desktop","5","review","IN flight behaviour of Flight Air hostess was wonderful The airbus interior is wonderful seats are really relexesing","airhostess behaviour","1" "2019-04-07T20:54:50-04:00","Desktop","3","review","The economy class is very standardl. The space for each seat is very similar to any airline. Service is correct . Airline agents do their work but nothing else in comparison with other star alliance airline.","The economy class is standard. No vegetarian meal is offered unless required in advance","3" "2019-04-07T19:29:26-04:00","Desktop","1","review","Customer service was terrible, I payed extra for 35kg luggage weight, but they had the wrong info on their computer. I showed them a screenshot on their phone and took me 30mins before they finally found out I was right. Next, when I was on the flight, there was a long list of refreshments, but too my horror, it was a hoax. I asked for muffin, dont have, I ask for nuts, also dont have. Finally I asked, what do u even have? Only tuna bun. Same thing for meals, when it came to me, there was only one option left, and the meal was disgusting. For a 13 hr flight, there was only 2 meals and tuna buns. WTF is this??? Should have went with Garuda. Not to mention the space for each seat was so tiny, it felt like a Scoot plane. Totally not worth it at all. I will never take Singapore Airlines again.","Felt like a budget class flight","1" "2019-04-07T17:44:39-04:00","Mobile","5","review","When you travel several days every week, long flights can be a struggle. This week I had to leave home sunday morning to go to Singapore. Not a great starting point - but the staff at my Singapore airline flight made this sunday great. Very friendly and attentative service, lots of space in the cabin made for a productive but nice trip! Thank you very much!","The benchmark for great service","2" "2019-04-07T16:37:40-04:00","Desktop","4","review","I set the bar very high with SQ and this flight did not really deliver. The quality of food was not good and they were not able to offer everything on the menu - so no fresh juice or fresh fruit. People drinking wine got non stop refills but because I was drinking juice, it seems they just wanted to clear my things away and ignore me. Of course, I could ask for more, but it seems strange they are less keen to serve non alcoholic drinks compared to alcoholic drinks. An older plane with lower standards maybe.","Not the usual standard, although still good","4" "2019-04-07T15:23:37-04:00","Mobile","5","review","I've been on more planes than I can count for both domestic and international flights and I can say this Singapore Airlines trip was without a doubt the best and most comfortable trip I have had. Everything from check in to disembarking the aircraft was an amazing experience. The most comfortable economy seats with pillows and blankets the entire way. Friendly staff who will go the extra mile for you make this trip an unforgettable one. I will ALWAYS fly Singapore Airlines when I can from now on! 5 stars","Best airline I have ever flown with!","1" "2019-04-07T15:19:52-04:00","Mobile","5","review","What a fantastic airline!! Even our economy seats where the business! Hot towels before take off, menu of what delights you could choose from for your meals, excellent entertainment choices even just released movies, drinks galore, snacks and staff who made you feel you where the only one on the plane even tho it was nearly full!! All in all an exceptional experience and will use again when the occasion arrives to journey East again!","Loved our Flight!","3" "2019-04-07T14:32:26-04:00","Desktop","4","review","Very impressed on the food and room and service you recieve with Singapore airlines will use them again","Very impressed","2" "2019-04-07T12:50:03-04:00","Mobile","5","review","This is literally the best airline I have ever flown. We flew Paris -> Singapore -> Bali in business class. These flights were like a natural extension of our vacation! We were truly pampered by the steward/esses. The white tablecloth service elevated the experience and the food choices were absolutely delicious. No detail was overlooked. The fully reclining chairs to beds were comfortable enough to get a great night’s sleep on our long haul flights. The TV screen was monstrous. The bathrooms were clean and well-maintained mid-fight with great amenities. I have been royally spoiled!","Best airline and flight experience ","2" "2019-04-07T12:42:39-04:00","Desktop","4","review"," We flew to Singapore by an Airbus A380 for a cruise on the 'Voyager of the Seas'. Since the flight was not permitted to fly over Pakistan Airspace, the outbound flight took 13 hours and the inbound one 14 and a half hours. Check-in at Heathrow and boarding were trouble-free. Since our party consisted of three adults, we were allocated three seats together towards the centre of the aircraft. We had ample room, and the seats were quite comfortable. My wife and I had asked for 'seafood meals', and these were served first. Unfortunately we had finished our meals before the wine was brought round. The food was adequate, but by no means outstanding, with both the starter and the main course consisting of pasta with seafood. My son had a normal meal which had an ice cream sweet. I asked if my wife and I could have an ice cream too but was told by a member of the cabin staff that the seafood meal did not include an icecream. A few minutes later I asked another member of the cabin staff if we could have an ice cream, and she promptly brought us two. However, on the whole, we found the cabin staff extremely friendly and helpful. We found the entertainment system excellent and easy to use with a good selection of recent movies. When I went to the toilet, I noticed that the waste paper container was completely full, and my wife said that her toilet had run out of toilet paper, so standards have slipped. In our opinion, for a long flight, the A380 is preferable to other smaller aircraft. ","A comfortable way to fly to Singapore","1" "2019-04-07T08:23:44-04:00","Desktop","5","review","Friendly crew members with high service standards as usual. Clean cabin. Food (bimbimbap) was not fantastic though.","Friendly & Professional Crew Members","2" "2019-04-07T08:18:21-04:00","Mobile","2","review","The Airbus A350-900 is inferior to the Boeing Dreamliner. Cramped seats with poor legroom. When someone in front of you reclines, it is quite an offensive and uncomfortable experience. Don't bother attempting to use the entertainment screen in this situation, as your head will be very close to the screen. It was an extremely disappointing flight. Seat configuration was 3 x 3 x 3. Not good enough. Service from two of the staff members was fantastic. The rest were average.","Overrated airline","2" "2019-04-07T06:22:51-04:00","Desktop","5","review","Went on this flight just to try out the new suites. Read a lot of reviews since its launch and I had to try it out myself. Was invited to go to The Private Room to relax. The dining area was spacious and food options were great and tasty. Boarding was smooth and the crew was very hospitable. On-board SQ830, the area leading up to my seat look fresh and welcoming. I was in seat 1A. It was truly spacious and feels like a tiny reading room. The seat itself is very comfortable and it can swivel 270 degrees. There were two TV screens; one when you sit forward-facing and a bigger one for when I was dining or resting on the bed. The bed is a separate bed and was very comfortable. The toilet was visually appealing, unlike any other. KrisFlyer members can sync their account to the In-flight Entertainment system. Your lighting preferences are saved for your next flight and the system ""remembers"" when you watch a movie halfway, then load where you left off on the next flight when you login. The highlight had to be the meal. As usual, the appetiser, soup, salad, main dish and desserts were served one at a time. For the main course, I ordered Boston Lobster Thermidor which was delicious. The cabin crew were amazing and Singapore Airlines is truly ""a great way to fly"".","Amazing flight","1" "2019-04-07T05:35:18-04:00","Desktop","5","review","I have been to the mountaintop...... Flying Singapore Suites is a luxury few will experience. It's simply amazing and everything I hoped it would be. The flight attendants were friendly, professional, and geared to please. The food and drink selection was as good as it gets in the air. Better than most terrestrial restaurants too. The flight is long, but the comfort and service takes the entire edge off. I wish I could have lingered aloft a few hours longer. Can't wait for another taste of this delicious way to travel.","Simply the Best!","1" "2019-04-07T04:27:28-04:00","Mobile","2","review","My flight was delayed by 5 hours, which meant I was left in the check-in area for 11 hours. No effort was made to make the delay comfortable. No offer of food or refreshment. Appalling customer service, made worse by the fact I was travelling business class.","Appalling customer service.","1" "2019-04-07T03:45:04-04:00","Mobile","3","review","I took the SQ flight from Changi to Melbourne. While in the plane, I lited the icon and request for an additional immigration form. It took about half an hour to see one of the crew. While on my way back to Singapore. 5-6 children keep on crying all way long about 7 hours. Well, I have to understand though the sound really irritating. The on board meal I preferred which was fish was ran out. So I had to take another choice which was Nasi Briyani. I found that it was full of scallion topping and I don’t eat scallion. I am so happy that the crew made fast change to another beef noodle to me.","Crew Reply Slow","1" "2019-04-07T02:28:35-04:00","Mobile","1","review","Unfortunately, we encountered an extremely unprofessional ground staff at Melbourne (MEL) airport, who’s named JASON. He did not know about how to check travel documents and forced us to find a way to check our visa by ourselves, also noted us for extra documents check again and again during check-in to boarding, treated us like refugees. Really careless and absurd staff ever seen. We finally arrived our destination without any problems with initial documents we proved. Ironically, how many hours we wasted just because of his misconduct and lack of training and knowledge. Well done.","Most terrible ground staff at Melbourne airport","2" "2019-04-07T00:24:59-04:00","Desktop","5","review","Nice comfy seats good choice of inflight food attentive cabin crew. This was a very nice flight and I would definitely recommend this airline and hopefully will fly with them again soon","Lovely","0" "2019-04-06T23:20:20-04:00","Desktop","5","review","Travel with my 76 years old mom. Quick check in and very attentive ground staff to offer my mom wheelchair. Upon boarding air crew gently lead my mom that hold her hand to our seat. Very nice and attentive. Food on board was always good from Hongkong. Crew was also take good care of my mom when dissembarked until my mom seat on the wheelchair. Thank you Singapore Airlines, you are a great way to fly","Best Economy class experience","0" "2019-04-06T22:52:18-04:00","Desktop","2","review","Use to be my favorite airline but last trip was to cramped didn't enjoy the trip and will not fly with them again","Disappointing","1" "2019-04-06T21:57:18-04:00","Desktop","5","review","fabulous and attentive service from the Cabin crew lead by Khairul Imran with Marcus Yang,Ivy Chang and Tracy Tang Always a pleasure for my wife and I to fly SQ when coming back home after a long trip .The cabin crew was not only perfectly trained but also friendly and warm attentive to passenger needs Well done Singapore Airlines and keep it up","A great way to fly","2" "2019-04-06T21:33:47-04:00","Desktop","2","review","as star alliance Gold member you are normally welcomed and have Access to Airport lounges. 5 colleagues were allowed in Singapore into the lounge, myself, having the highest Status but travelling in eco plus was not allowed into this lounge. They Keep a very restrictive class Policy. The eco plus from Singapore Airlines is very tight seats and Service is not remarkable. I have expected more from a renown Airline. For that Price i will take next time the middle east carriers and use Business class","strict booking class policy, star alliance gold members are not respected as frequent flyers","3" "2019-04-06T18:19:41-04:00","Desktop","3","review","We have flown many times with Singapore and always found them very good, but this time the onboard service was poor the food portions poor, and no overnight hospitality bag provided . However the ground staff were excellent . We have also been informed they have changed the aircraft on the Adelaide Singapore route and that economy seats are very small and tight so much so that friends who regularly use this airline have changed to another one. As we only use business it won't effect our travel but we are also considering other airlines due to our last experience.","NOT AS GOOD AS THEY USE TO BE","2" "2019-04-06T14:43:12-04:00","Desktop","4","review","Excellent checkin with an extremely helpful ground crew member who sent our bags all the way through to Melbourne which was so much easier for us. The crew were lovely , being tall I found the leg room ok but still felt a bit squished. The seats I felt were a bit hard for me. As we were a couple it gives you a little more privacy as we were in the two seats near a window. If you can get a reasonable price it’s a little better than economy, but if you are not too tall and slim and don’t mind flying, on a shorter haul flight I probably wouldn’t pay the extra.","First time with Singapore Premium economy","0" "2019-04-06T13:38:18-04:00","Mobile","5","review","Economy class included 2 pieces of checked luggage and carry on. All meals and drinks were included. When you first take off you are brought a hot face cloth and once again before you land. The crew could not have been more attentive. Our flights were on time and connections were easy to manage. If I fly this trip again I will definitely fly Singapore Airlines. This trip was long (in total over 25 hours) We were given a package with socks and a toothbrush and toothpaste. I wish I could afford to fly business but until I win the lottery its economy for me. I highly recommend flying with this company. ","Best airline I’ve ever flown","1" "2019-04-06T13:22:39-04:00","Desktop","4","review","We flew from London to Singapore to Perth. We had a changeover in Singapore which went smoothly. The staff were very attentive and helpful. The food was fine. The flights ran to time. There was a varied selection of in-flight entertainment. At the end of the day the flight was long and it was as comfortable as it could be and had all the things you would expect of an international flight.","Not bad at all!","0" "2019-04-06T12:18:07-04:00","Mobile","5","review","This airline is always the best I love to fly with them and now they have more destinations to enjoy a very nice and comfy plane without worries. Overnight is super!! Aldo you can find a very nice price on Skyscanner super easy Voila! ","High recommendation ","1" "2019-04-06T10:36:16-04:00","Desktop","5","review","Staff are friendly, and nothing is any trouble. Seats are comfortable, in-flight entertainment is excellent, and the food is exceptional. The Singapore slings are yummy too! I do not travel often, but am happy to pay the extra to fly with this airline, even if others are cheaper...it's worth every penny.","Streets ahead of the rest","0" "2019-04-06T03:51:52-04:00","Mobile","4","review","We were booked into scoot for our flight to Singapore but got put onto Singapore Airlines flight. This trip was wonderful, the staff are just fantastic and super friendly. Seats and the room we had was great. Would definitely choose this airline.","Brilliant airline","0" "2019-04-06T00:30:46-04:00","Mobile","4","review","Premium economy is affordable luxury. From the confort of the seats to the service and all the small details and improvements. It is Economy on stereoids :) It’s certainly worth the extra $ for those who cannot affort business or 1st class. On a long trip, 10+ hours, the extra confort helps having a pleasant trip. Confy seats, good food, space, good headphones, service with a smile and most important: more personal space. ","Small details make a big difference","1" "2019-04-05T23:53:50-04:00","Mobile","5","review","It is a LONG WAY from LAX to Singapore. But if you have to be in an airplane for 17 hours count yourself blessed to travel via Singapore airlines. I did have the luxury of traveling Business Class, but 17 hours is still 17 hours. The flight crew were so friendly and attentive. I even received a little Singapore AirlinesTeddy Bear when they found out I was going to be a grandma. The seats were superb. The crew made the bed for me when I was ready to take a nap. Lying recumbent on the seat was very comfortable. Only draw back was the leg cubby. It was small and restrictive. If you can, choose the bulkhead seats which offer double the leg room when in lying position. And choose the Book the Cook menu. There are many more choices available. You must do this in advance of your flight. If you have a choice for your final destination, I highly recommend Singapore Airlines.","I Would Travel this airlines even if we never touched down.","1" "2019-04-05T22:31:04-04:00","Desktop","3","review","Absolutely freezing even with our coats on and using the blankets provided you would have been better off sitting on the wing never been so cold on an airplane before.and the food poor to.it was a pity because the staff were excellent and Singapore airport must be one of the worlds best","Wrap up","1" "2019-04-05T22:05:03-04:00","Mobile","5","review","We recently travelled for leisure with two kids under 4. The flight was unexpectedly pleasant. Service was good and the cabin crew took extra effort to make our 8 month old comfortable. If you’re travelling by economy, there’s no other choice but Singapore Airlines!","Good value and friendly service","1" "2019-04-05T17:38:26-04:00","Mobile","3","review","No snack was served from KUL to SIN during this 1 hr flight. Then waited 2 hrs for connecting flight, only a small sandwich was served after boarding. Full breakfast was served only before landing. Seat was not so comfortable, quite narrow than imagine. Service was OK, not great. First time flying SQ economy, flew on SQ J class before, service level is not comparable. ","It was OK, but not so great ","2" "2019-04-05T16:51:30-04:00","Mobile","5","review","I can not describe how wonderful the service is to on this airline. I am spoiled for life. The champagne when you board, the cocktail within minutes after takeoff, the DELICIOUS meals (2) on a flight to Japan, the seats that open up to full sleeping beds, the fast and efficient luggage service- the experience could not be better. They deserve their high ratings. The only negative is the website is super slow but no matter- if flying business class, the airport service is top notch and quick and your luggage gets priority if you fly business or first class. I will ONLY travel to Japan or Singapore this way!","Save your points and go business class","3" "2019-04-05T15:26:05-04:00","Desktop","2","review","The plane was old, the seats were dirty and the tray table was worse. The staff did nothing exceptional so the only good thing was that it left in time.","Old and dirty planes","3" "2019-04-05T15:14:41-04:00","Mobile","5","review","SQ never fail to make our flights pleasant. Cabin crew all friendly, cabin clean, toilet clean, in flight entertainment very good. Good enough leg space for me (5ft 10, 1.76m). Food as usual, I didn't like. On board food is never nice, IMHO. Good red and white wines served. Will be flying again with SQ soon. Wholeheartedly recommend. ","Good clean comfortable ","0" "2019-04-05T15:12:07-04:00","Mobile","5","review","Recent trip to Singapore we were spoilt with plenty of smiles and both the guys and girls were so friendly and helpful. Very comfortable seats with good size screen to watch movies considering we were in economy. Plenty of leg room. The food was really nice and overall a comfortable airlines to fly with ","Excellent service","0" "2019-04-05T13:02:09-04:00","Desktop","2","review","Disappointing service, paid for extra legroom seats but they re-allocated them, wouldn't refund. Have made several complaints but no responses, just ignore the customers needs, have vowed never to fly with them again","Terrible experience","1" "2019-04-05T11:50:02-04:00","Desktop","4","review","Everything about this airline is great except that flying business class back to uk I expected a better sleeping experience. The leg room was cramped and the seat mattress very uncomfortable, for what we paid Business class it was poor value I was totally shattered when we arrived in Manchester","Not what I expected","0" "2019-04-05T10:44:18-04:00","Desktop","5","review","As ever an excellent service, comfortable smooth and enjoyable. The staff are wonderful and you feel as if nothing is too much trouble. Changi airport is an excellent place to spend a few hours especially if you have access to the business lounge. The food and drinks are very good and most welcome. The seating is comfortable and wide giving a lot of wiggle room, your also able to converse with your travelling companion if your in the middle seats. The screen between you goes totally flat making a virtual double bed (what could possibly happen!)","Excellent experiance","0" "2019-04-05T10:24:25-04:00","Mobile","5","review","This comes from an avid aviator and a Pilot myself for a leading airline and a travel Enthusiast, this is the BEST airline ever. Had a round trip to New Zealand for honeymoon fron Delhi. 4 flights, 4 sets of awesomest crew, 4 times the real flying fun. Inflight economy seats, Entertainment (personal TV), blankets n pillows were impeccble. Worth the money. No need to look beyond. Just search for great fares online. Spl. mentions to the crew of SQ401 (Delhi-Singapore) on the 15th March, 2019 and the crew of SQ406 (Singapore-Delhi) on the 25th march, 2019. You guys rock. Cheers Capt. Prateek","What more to say about this Gem!","0" "2019-04-05T10:06:54-04:00","Desktop","5","review","I never miss a chance of flying Singapore Airlines. I feel very safe and comfortable in the flight. The ambience is great. Food is fantastic and portion is sufficient. Broad choice of drinks and very helpful and alert staff. What else does someone ask for.","Best Airlines - Best Experience - Professional Crew.","0" "2019-04-05T09:45:01-04:00","Desktop","3","review","Although I have entitled my review disappointing I have to say the cabin crew on the outbound flight were excellent. I was constantly addressed by name and with a smile everything I wanted was supplied and help given when needed. My biggest disappointment was the seating/bed. I was unable to stretch my legs out straight in the sitting position due to the seat in front reaching the floor. Cabin crew helped me open the bed, I could only lay flat in a foetal position as the bed was not long enough. This soon became very uncomfortable, the only way to stretch out was to lay in an unnatural angel position with my feet wedged into a small area unable to move or turn over. My back and hip soon became very painful and I found myself walking to the toilet several times during the night just to get some relieve from the pain which lasted for several days after my flight. I also found the bed extremely hard . I didn't even bother to convert the seat on my return flight. There was a noticeable difference regarding the crew on the return flight and I can only thank the outbound staff for everything they offered. Clare, Melissa, Belle, Cherilyn, Victoria and Kay you are wonderful and thankyou for your service.","Disappointed","0" "2019-04-05T08:53:57-04:00","Mobile","1","review","Singapore Airlines used to be a high quality airline with premium service and a great all round experience but sadly no longer. From the perplexing app and demand for money to swap seats, to the mysterious (and illogical seat allocation algorithm) to the disinterested and rude ground staff and their economy with the truth (telling us that our flight had been delayed because the inbound flight had not arrived when we could see it at the gate). On board was no better with an old fleet (our plane had RCA inputs for iPods and a USB point that could not charge), it was a less than satisfying experience- now more like a third world airline IMHO. Speaking of the third world I may be doing it an injustice as the once premium tropical fare has been replaced with something I would not feed my dog-we puzzled a while before we (my wife who was on the same reference number but seated apart?), concluded that the “desert” contained sliced banana but the first mouthful is always with the eyes which in this case were telling us not to eat (see if you think it was banana). Anyway no more Singapore Airlines for us-sad to see a once great and award winning enterprise go to seed but as Benny Hill once quipped, “when the horse dies, you get off”","False economies ","6" "2019-04-05T07:40:37-04:00","Desktop","5","review","Flew to New Zealand via Singapore, the flight attendants were fantastic, the food provided was also good, overnight stay in Singapore on the way out, plus collection from the airport, book in staff at the airport were also most helpful on the way back we stayed 3 days in Singapore, I would be more than happy to fly with Singapore Airlines again. ","Great company","0" "2019-04-05T07:30:20-04:00","Desktop","5","review","First time on business class, having accumulated enough miles on my credit cards and Krisflyer membership. The first thing noticeable was the lack of queues at the check-in counter. The air ticket was of the older style, printed on a thick rectangle sheet of paper. Was rather disappointed that it was not cased in an envelope like in the past. As a business-class flyer, I was eligible to use the SilverKris lounge. Lovely showers facility and some dinner before my night flight. It was interesting to note that the lounge had 2 live stations, one prepares freshly made noodles that periodically change menu, and the other was a kueh pie tee. The lounge definitely made flying feel more comfortable. Boarding was fairly quick, utilising the priority lane and entering the plane via the front door. The flight stewards address you by name as you enter and every time they come by. As I settled into my seat, I was served with a welcome glass of champagne. I picked a seat next to the window on the old A330, which had the 2-2-2 configuration. The large entertainment screen was a little too far, but I would prefer it to the economy class' screen, which are way too near for comfort. The table folds away to the central console, and is a very large table. It can be adjusted near or far. For supper I opted for the book-the-cook, which lets you select your desired meal prior to the flight. I had chosen the lobster thermidor, having read that it was Princess Diana's favourite dish. The whole meal seemed to focus only on the lobster, the rice and asparagus was completely bland, and the fruits were no different from the ones served in economy. The croissant offered a bit of consolation, and paired well with the New Zealand wine. It was quite disappointing that the flight, even though it was flying to Australia, only provided Australian and New Zealand options. I would have very much prefered French or Spanish wines. The cutlery was almost as if it came straight out of an upscale restaurant. The flight stewardesses were very nice and provided very high standards of service, from setting the table for supper, to ensuring that I felt comfortable on the flight. After my movie, I struggled to convert my seat into a bed. The controls were fidgety and I had to adjust multiple settings multiple times due to the mechanism's lack of manoeuvrability. I am told the newer planes have a flatter bed and do not face the same problems here. Overall, I was very impressed with the business-class flight. It ticks every box that I expected out of air travel. I now understand why people prefer flying business or first-class, and would love to enjoy it again.","First time on business class, not disappointed","0" "2019-04-05T07:00:22-04:00","Desktop","5","review","I very much enjoyed flying with Singapore, but the following put the icing on the cake for me. While flying to Manilla via Singapore I lost my wallet containing cash, cards and driving license. Having no idea how or where, I reported the fact to the crew who informed both my destination and arrival airports while still in the air. I arrived in Melbourne two days later and received a call from Singapore informing me the wallet had been located. They forwarded it to San Francisco, my next destination, and handed it to me personally. I was kept fully informed of progress and collection details on a daily basis. The wallet and contents were fully intact. Singapore and their agents went the extra mile and provided customer service beyond expectations.","Customer Service par excellence","0" "2019-04-05T05:41:11-04:00","Desktop","5","review","SQ is always an excellent airline with nice staff, good service both at check-in and on board. I was also able to get into their lounge in Singapore which is nice when waiting to the flight","One of the best","0" "2019-04-05T05:11:23-04:00","Desktop","1","review","Having experienced the worst flight I've ever been on, I was stunned that Singapore Airlines is No1 on Trip Advisor. I've never written a bad review in the past but felt I had to comment on this flight as I really have to question why I paid extra for Premium Economy. The service was unfriendly and so rushed, especially when they came through with the Duty Free and extra drinks, they were almost running. Also, I thought it very unprofessional when an obviously new stewardess was corrected in front of me. The senior stewardess, in green, suddenly started speaking in their language and I could see from the look on young girl's face that she was being told off. However, the worst thing was the food, a limited choice and was dire. Firstly, I was really surprised that the popular local dish Singapore Nasi Lemak wasn't available on our flight. I ordered the Stir Fried Egg Noodle dish, which was disgusting and I would probably had something tastier from a cheap Take-Away. I noticed many people around me left theirs untouched - what a waste. Also, why is everything served at one time whether you want it or not - a boring white bread roll, which most people left through to pouring a miserable amount of tea or coffee in a plastic cup, which is almost cold by the time you drink it. Finally, why at this time with the world-wide awareness of the problem with plastic, that having had a meal on your flight, you are left with a pile of plastic, foil, cellophane etc on your tray and when the stewardess eventually comes back and tries to fit the trays back in those hideous trollies, bits fall onto the floor? I do feel justified in making these scathing comments as we also flew Premium Economy with Air New Zealand on the Singapore / Auckland leg of the trip. What a contrast! Champagne & wine served in a glass, food served on white china plates, offered a choice of fresh bread from a basket and your main course only brought to you when you were ready, which was followed by tea / coffee again served in white china - proper table service. All that, plus friendly, helpful staff and posh loos.","NEVER AGAIN","2" "2019-04-05T05:01:15-04:00","Desktop","5","review","It's been a while but I will always remember this airline because the service was impeccable, amenities great, comfort, food... It was all great. I can't help but comparing it with other ""big"" airlines such as British Airways or Iberia or Qantas: they have LOTS to learn from Singapore Airlines! First 2 of them being a disgrace in the last couple of years and getting worse (now operating like a low cost mainly). I wish the rest of them will care a bit less about profits and more about customers. If other companies can make money and still be great, why can not others do the same?","An example to the rest of regular airlanes","1" "2019-04-05T04:36:36-04:00","Desktop","5","review","Singapore airline doesn't have First Class on SIN-SFO route. Flying on Mar 31, the business class only has one sit available at the front section, the crew team was outstanding, compared to the first class, I have to say the business class team was extraordinary, they can take care every guest for everything and every requested with a timely manner. I would like to special thanks to the on-duty captain, sadly I forgot his name, he is such a nice and gentle guy with his smile and personality, is hard for you to not like him, I guess his crew must be very enjoyable to work with him, thanks for your honey tea and some snack. And a very beautiful female crew who work at the front business class section too, she was so helpful and efficient, my Choya on the rock so tasty, thank you. Sorry, I couldn't remember everyone's name, there a still one gentleman was really nice. However, I couldn't remember. Many thanks for everyone's hard work, will definitely fly Singapore airline again. P.S. To Singapore airline chef, Please improve the Soto Ayam, Sorry but I have to say that's the worst Soto Ayam I ever had. Thank you!","Excellent even in Business Class","1" "2019-04-05T04:26:40-04:00","Desktop","5","review","I fly with Singapore airlines twice a year to Phuket via Singapore. The crew are so friendly and helpful. I love the Business lounge at Changi with great food and drinks while relaxing.","A brilliant airline","1" "2019-04-05T04:06:21-04:00","Desktop","5","review","I have flown with Singapore airlines a few times now and I find them to be excellent always a choice of food and plenty of entertainment the crew are amazing always helpful friendly and polite and always very smart it is always a pleasure to fly with them.","Great airline","0" "2019-04-05T03:35:57-04:00","Mobile","3","review","SQ970 As SG grows old, same as its SQ fleet. Need revamp on seat and cleanliness. Plastic will look old in years. Seat looks worn out with no vibrancy. Make sure wipe with wet tissue on joystick before use. ","Need serious revamp","1" "2019-04-05T03:30:50-04:00","Desktop","2","review","We flew in January from London to Singapore. My wife asked for water and was given a small plastic cup. She asked for a bottle since she is a poor traveller and was feeling unwell. She was told there were no bottles available only plastic cups. Our flight took off at 9 am and we were served lunch at 10:30. This was ridiculously early. We were then not served any food for 8 hours. We were told there were snacks onboard but when we asked there were no sandwiches and all they had were biscuits. As far as the entertainment was concerned the films on the flight were quite old and there was a very poor choice. I certainly would not recommend Singapore Airlines Economy.","Very Poor service, food and films.","2" "2019-04-05T02:35:56-04:00","Mobile","1","review","While Singapore Airlines used to be one of the best they are now one of the worst. From the app, that seems (from its “features” and user interface as if it were the product of a high school student project, to the rude and uncaring grind staff (Changi) to the poor onboard “entertainment system”-same movies over 5 weeks since our long haul flight out. The plane was visible from the terminal but we were told it had not arrived so we would be delayed. A third world class airline. Very disappointing but never again.","Familiarity breeds Contempt: Killing the joy of travel","1" "2019-04-05T01:34:18-04:00","Desktop","4","review","The service is impeccable. Flight attendants are courteous and efficient. But the plane is old. When will they renew the planes on this route I don't know but they should do as soon as possible. Because we expect the best from Singapore Airlines.","Service is good but the planes are old on this route.","0" "2019-04-05T01:24:48-04:00","Desktop","5","review","A great experience for a long journey. Helpful and polite staff, reasonable food, good entertainment system and a clean 'plane.","A great experience","2" "2019-04-05T00:37:06-04:00","Desktop","4","review","Very smart staff and good service, though food offers were a little sparse and I was hungry a lot of the flight! Considerable damage to wheels of one of our suitcase. Flights on time. At least they didn't leave our luggage at Singapore as on our outbound flight.","Long-haul flight. Singapore to London HR","0" "2019-04-05T00:24:50-04:00","Mobile","5","review","Very impressive by Singapore Airlines service standards! Great food, great lounge access, great hospitality from The Private Room lounge to the wonderful 13 hours flight from Singapore to Paris on Suites. No words could describe till you experience the great way to fly. Keep it up Singapore Airlines ✈","The Suites & Private Room!","4" "2019-04-05T00:06:15-04:00","Desktop","5","review","Flying in Singapore Airlines is unique The secret of the services is a matter of the training one gets. The maintenance of high quality is the end result ","Singapore Airlines","0" "2019-04-05T00:03:23-04:00","Desktop","1","review","We were excited at the prospect of flying Business Class. We departed LHR at 9.20AM and an hour later offered ""Brunch"". as we had breakfast in the lounge we were not ready for this ""meal"". About 12.30 we asked for some snacks etc and were informed there was no food available and we would get a meal an hour and a half out of Singapore. There was no drinks cart, no water unless we asked and no tea or coffee!!! this 13 hour flight with little drink or food, we were utterly disgusted.. For this we paid $6500 each. Never again. Be warned. The same scenario happened on the Singapore to Brisbane leg, however this trip not as long, but service or rather lack of was the same. So, best airline, i do not think so.!!!!! I need to add that upon return I asked for a refund of the difference between Business and Economy this refused and after much writing and eventually contacting the CEO we were given a cashcard each of $350. no way enough compensation after paying $12,700.","Singapore Airlines? NEVER AGAIN","7" "2019-04-04T22:27:33-04:00","Desktop","1","review","In South Africa I purchased one Air flight to Malaysia via Singapore Airlines. In Johannesburg Airport, Singapore Airlines forced me to purchase a return Air Ticket to Johannesburg that I did not want and and it was never used although I asked for a refund but was just ignored. Singapore Airlines is a No, No, service for me or for my Family.","Bad Experience with Singapore Airlines","3" "2019-04-04T19:33:57-04:00","Desktop","1","review","The cancellation of this flight was incredibly poorly managed. It was a flight en route to Delhi, for a lifetime travel experience, The only reason I got to meet my connecting trip in Delhi was because of my persistence in insisting I got to Auckland before the end of the day. Rebooking was shambolic with 2 personnel organising 200 passengers rebooking. It was inefficient, impersonal, unprofessional and incredibly stressful. A giant fail for Singapore airlines followup procedures when things go wrong from me. I will never fly with you again!!!","Flight Cancelled due to intoxicated pilot","2" "2019-04-04T19:14:36-04:00","Desktop","5","review","Outstanding from the moment we checked in at the airport and including the Lounge. The service is terrific. The flight attendants are extremely helpful and caring. The food was delicious.","We see why they are listed #1 in the world!","2" "2019-04-04T18:20:09-04:00","Desktop","5","review","Thank you Singapore Airlines for choosing to send your beautiful new A350-900 to the Adelaide to Singapore route. What a beautiful aircraft. As always, lovely service from your cabin crew. Nothing too much trouble. Seats very comfortable and ample leg room for me. Entertainment system amazing. Food tasty as always. And QUIET. The A350's just purr along. Our delight to fly with you again in all the legs we did around S.E. Asia for our holiday. A special shout out to all your staff who assisted our disabled daughter with advance boarding. Highly respectful and took away any stresses my wife and I had in unfamiliar airports. (Particularly your Hong Kong terminal crew!!!) We'll be back!","Always a Pleasure!","0" "2019-04-04T18:10:56-04:00","Desktop","4","review","Am a Kris member and Singapore Airlines is my default airline for travels via Singapore.. Noticing a drop in standards for Economy flights. Last four trips on Singapore Airlines am finding the onboad menu card lists liquers as a drinks selection but told one no liqueurs are available, or only Baileys available (not suitable for me as I'm lactose intolerant). In the past had no problems in getting Drambuie Cognac which took 15 minutes to be served.","Menu Items not available","0" "2019-04-04T17:43:01-04:00","Desktop","5","review","Traveled with a 3 year old toddler, grateful to the crew for taking care of all our needs and making this flight as stressless as possible for the little one. Food on the flight was superb and entertainment selection was really more than what you could ask for. I also liked how the crew makes effort in remembering passengers names which adds on that personal touch to their service. Looking forward to flying with Singapore Airlines again!","Unparalleled comfort and outstanding service","1" "2019-04-04T17:35:35-04:00","Mobile","5","review","Always top class!! Can other airlines especially European ones match this? Should be possible with investment, training and customer focus !?;)","Excellent service as always !!!","0" "2019-04-04T16:52:45-04:00","Mobile","5","review","The service rendered at the Business Class is truly top rated and first class. Attention to details by the flight cabin crew. Pampered like a king. Good served, which is pre chosen, us excellent. The gourmet coffee selection on board, one must not miss.","Excellent Airline","3" "2019-04-04T16:48:27-04:00","Mobile","1","review","Having flown with Singapore before I was sure that they would be helpful and accomodating as we flew with our 5 month old to visit family at Christmas. We checked in the pram and car seat after paying to have them wrapped at the airport and had arranged to have a bassinet seat for the flight. This was all arranged with no problems. However, around an hour into the flight I was very aware that my baby needed to be changed. I went to queue for the toilets and there was 6 people ahead of me in the queue. My baby began to scream, I’m sure to the discomfort of the other passengers. I was very aware of this and decided to try and find another bathroom with a smaller queue. The only one with no queue and a change table was in business class. As I approached, one of the cabin staff asked where I was going. I said “sorry, my baby is screaming I just need to change her” she said “you can’t use these toilets you have to go back” I explained the queue situation but she wouldn’t budge so I had to go and queue with my child screaming and all the other passengers glaring at me. When we arrived at Perth airport we were extremely annoyed to find that out pram was broken. Despite having it wrapped, it had been broken through the wrapping and the footrest was basically hanging off despite the fact we had only had it for 5 months. I checked the airline policies which stated we were covered up to a certain amount so I emailed them within 48 hours with the relevant forms, photos of damage, boarding passes and purchase receipts. They responded after a few days with a very unprofessional email basically requesting the same information I had already sent. I sent it again. Twice. They sent another badly worded email asking me to drop it off somewhere for assessment. By this point we had been back with our taped up pram for about two weeks. I responded explaining that it’s the only pram we have and we couldn’t drop it off. We had done everything they had asked. I never heard anything back. We were very disappointed and annoyed with the way we were treated both on the flight and the way our complaint was dealt with. I would NEVER fly with Singapore airlines again which is a shame because I had flown with them twice previously (without an infant) and had a very positive experience.","Broken pram and terrible customer service!","2" "2019-04-04T16:20:27-04:00","Desktop","5","review","Enjoyed my flight thoroughly, great airline food and attention to details from the crew! Have been flying with and will fly with SIA in future...","amazing flight with impeccable service","0" "2019-04-04T16:04:16-04:00","Mobile","5","review","I am from the UK live in Austin Texas since Singapore airline included Houston to Manchester service to there schedule I have traveled with them they are the best the service is unlike any other airline ","The best","1" "2019-04-04T15:57:04-04:00","Desktop","4","review","Flew round trip on their nonstop flight from LAX to Singapore in Business Class. Wonderful service, really good food, but the lie flat seats were not acceptable for an 18 hour flight. We were on their new Airbus A350-900ULR. I’m over 6 feet tall and there was very little room for my feet. One has to put them in a small cubby hole like opening on the right hand side of the seat in the lay flat position. Much more uncomfortable than traditional Business class seats on other trans Pacific flights. I would think twice before using that equipment again but on such a long flight.","Great service, but......","1" "2019-04-04T15:30:07-04:00","Mobile","5","review","The minute you board Singapore Airlines, you tee you are in the lap of luxury. No matter what class of travel, I have felt this way on every flight. The crew make you feel at home and look after you every minute of the flight. Would highly recommend SW over any airline anytime. They are 2nd to none","The best service as always","0" "2019-04-04T15:13:17-04:00","Mobile","5","review","A great flight!! Staff were amazing and even arranged a cake and champagne for us to help celebrate our honeymoon!!","Honeymoon","0" "2019-04-04T12:02:03-04:00","Desktop","5","review","Flew economy which was remarkable spacious. The crew were attentive and the food good. Flight was very smooth despite turbulence.","Brilliant long distant airline","0" "2019-04-04T11:06:18-04:00","Desktop","5","review","I enjoyed this leg much better compared to my previous experience of DXB-SIN-MNL. Cabin crew were very friendly. Food was ok. IFE was amazing with wide selection. Seat was comfortable. Very pleasant experience.","Enjoyed my experience","2" "2019-04-04T10:45:06-04:00","Desktop","5","review","First time we flew on the Singapore airline was 42 years ago, and they were one of the best airlines then, better than Pan Am. We were on our Far East trip from Toronto. All the airlines that we flew on before and since cannot hold a candle to them. The staff knew how to treat the passengers, the food was excellent and it made the flight memorable. Glad to hear that they have not lost the touch. On the way back from Bangkok, there was a frightening news on the radio. A Canadian couple was being sort after by the Interpol/RCMP etc. for murdering tourists travelling the Far East, to get their cash, passports and belongings. The passangers","WHEN YOU ARE GOOD","0" "2019-04-04T08:16:15-04:00","Desktop","5","review","Flew on A380 very quiet aeroplane loads of room and facilities were excellent with very attentive staff food was very good entertainment varied and extensive large screens in HD noise reduction headphones standard. Couldn't fault it.","long distance with Singapore Airlines","1" "2019-04-04T07:50:12-04:00","Mobile","4","review","Great flight , little movement even through turbulence. Good food, attentive staff. Will be flying to South Africa in 2021 for rugby, keep up the good work!!!","Amazing airline!","0" "2019-04-04T06:45:32-04:00","Mobile","4","review","I used to like Cathay Pacific for this route but SQ now beats them hands down. We were scheduled to take off 7.55pm but due to late passengers, were only wheels up at 8.20pm. Still landed punctually at 11.55pm. Great entertainment, ok food but class service even in economy. Love all treated well regardless of sex or race. Kudos SIA!","Class service, timeliness and screens ","0" "2019-04-04T02:36:59-04:00","Mobile","1","review","You have been very disappointing in my last few flights. I tried to upgrade to business class all my flights but you managed to get it wrong so many times. The Emirates upgrade process is so easy and sometime for free when you guys are making the whole process so complex that even your staff can’t get it right. Btw, I am still waiting on your staff call for explaining me how was possible to screw my last flight so much up","Terrible customer service","3" "2019-04-04T00:09:52-04:00","Desktop","5","review","Excellent journey all round. Comfortable, clean seats. Well presented, professional and helpful describes the air crew. Food was better than most airline meals. Drinks were complimentary and the choice of movies was up to date.","Flight experience par excellence","0" "2019-04-04T00:09:12-04:00","Desktop","4","review","Cattle class is cattle class no matter what airline you fly and a bit disappointed after requesting an aisle seat at time of ticket purchase was allocated a window seat for part of journey Food on the flight Sydney to Singapore was spicy I could not eat but return flight Delhi to Sydney food was reasonable. After all it is airline food which I find quite palatable except for the melted cheeses and over abundant use of spice. I love the air buses as there is room at the end to really stretch out as the seats are so cramped and this reclining thats all well and good except the person behind who then cannot use table or watch the movie Personally I think one should not be allowed to recline Air crew very pleasant check in a pleasurable experience I would fly with Singapore Airlines again","A REASONABLE FLIGHT","1" "2019-04-03T22:23:57-04:00","Mobile","5","review","How could you fault this top service provided by the cabin crew on this overnight service to Sydney as l have difficulties walking long distances l was provided with wheelchair assistance throughout the flight l could not fault the 5star service provided on today's flight all the passengers needs where taken care of with class as Singapore Airlines is famous for l will be traveling again with them they are always good world's no 1airline top marks to all concerned highly recommend traveling on this airline have never been disappointed ","Airline reveiw","1" "2019-04-03T21:38:03-04:00","Mobile","5","review","Flying SIA has always been a pleasure. The crew is greatly helpful and polite and the in flight entertainment selection is great too. Quality of food was fantastic and the selection was pretty wide. Way to go SIA!","SIA Flights","2" "2019-04-03T19:35:06-04:00","Mobile","5","review","I have flown with Singapore for the last 2 years on 2 seperate trips from Sydney to London with my young child. I can’t fault them. Everything from the service to friendliness to amenities on board have been the best I have experienced in the last 9 years doing this trip with other carriers. I was mostly impressed with how attentive staff were with my son. Greeting him straight away asking his name and age Even allowing him to chat and play with them in the galley, also seemed that they wanted too and it wasn’t a chore for them. ","2 long haul trips with an infant ","0" "2019-04-03T14:32:43-04:00","Desktop","5","review","For the last 10 years I try to always chose Singapore Airlines when possible. To the US, I fly Qantas. The planes are generally, new, in good condition, the service is very good. I pay & book the exit row aisle seat, worth the extra $70. As a a Kris Flyer Gold member I enjoy the lounges. The Sydney lounge is great. the Gold lounges in Singapore is average.","Never had a bad flight with SQ","2" "2019-04-03T12:07:21-04:00","Desktop","5","review","what a wonderful experience. wonderful food, wonderful Flight Attendants, beautiful aircraft. this will definitely not be our last Singapore flight","first Singapore flight but not my last","0" "2019-04-03T12:06:39-04:00","Desktop","4","review","Comfortable airline. Food and beverage hoice satisfactory . Pleasant staff. Stopover in Singapore broke the journey going, but long travel time on return. Would consider stopping on return as well next time","Flights to and from New Zealand","2" "2019-04-03T10:53:53-04:00","Desktop","5","review","what a airline staff fantastic could not do enough for you planes great food good will travel with them again","great flight","1" "2019-04-03T08:42:50-04:00","Mobile","5","review","My first time flew with sq963 cgk-sin (A350) sq638 sin-nrt (B787-10) sq639 hnd-sin (b777) sq958 sin-cgk (B777) honestly from my heart, this is my best flying experience. From jakarta to tokyo, back to jakarta, a very pleasant journey in the sky, thankyou singapore airlines. Economy meal is not bad. Surprisingly great. I enjoyed many meals on the trip, but if i have to pick one favorite, it was my dinner in economy class from jakarta cgk to changi. Seats are just ok, but the excellent service, i must say, theyre worth my money. ","Impressive","0" "2019-04-03T07:06:12-04:00","Mobile","4","review","It was my first time traveling with Singapore and I enjoyed it The staff were very kind the meals were abit odd. I do definitely recommend this airline ","Love it","0" "2019-04-02T22:47:57-04:00","Desktop","4","review","We hadn't flown with Singapore Airlines for several years due to a run of bad experiences with them. It didn't start off well this time either when our chosen seats pre-flight disappeared due to the introduction of a brand new plane. We received an advisory email but the new seats were not extra leg room and also down the back of the plane. To choose new seats cost us an extra $200+. Not good! However, on the day of departure the check-in was smooth and the counter staff member very polite, efficient and obliging. Boarding was smooth and hassle-free and the cabin staff bright, helpful, full of smiles and efficient. This set the tone for the entire flight. The seats were comfortable (something lacking when we last flew with them). The entertainment options were great, food and drink delivery super efficient and the meals tasty, plentiful and hot. Singapore actually measured up very well against Emirates and we will put them to the test again when next we fly overseas. Well done Singapore Airlines!","Comfortable flying","2" "2019-04-02T19:40:23-04:00","Desktop","4","review","Singapore Airlines is consistently ranked high as an airline but has got to do better with check-in and baggage drop-off.It's not good enough to check-in online only to queue for over an hour to drop off bags!","Nice in-flight experience but laborious bag drop!","0" "2019-04-02T18:21:34-04:00","Mobile","3","review","I was a bit disappointed with my recent experience flying Rome to Singapore in business class. Only 2 of the for menu items were available (seafood or lamb) and only 2 of the 4 red wines in the menu were available. The service was very slow and inattentive even though the cabin was only half full. The lounges in Rome is very basic. But every airline has its off day. I've flown other business routes with Singapore that have been very good. I don't think Singapore Airlines deserves the label best airline but it is one of the better Airlines.","Every airline has its off day","0" "2019-04-02T18:15:44-04:00","Mobile","4","review","I find Singapore Airlines is always consistently good without being great. Boarding at Sydney airport is a joke but that is more of a problem with gates 60-62 at the airport than with the airline. The seats in premium economy have a decent recline and staff are friendly. It seems to be a cultural thing with Singapore Airlines that once the main meal is served the cabin staff disappear. I've experienced it consistently in economy, premium and business. Don't expect staff walking down the aisles with drinks constantly as you get with Qantas or Air New Zealand, but equally, it is much better overall than the European and American flagship airlines. Overall Singapore is always reliable and Singapore airport is an excellent hub to travel through.","Good but not as good as some reviews suggest","0" "2019-04-02T17:11:28-04:00","Mobile","4","review","It’s now my preferred airline for anywhere I have to travel. Crew is amazing and very helpful. You can order your custom food if you don’t like what’s in menu. Just make sure you do it 48 hrs earlier. Or if you do not like what there is offered, one can still order other snacks. ","Amazing airline with cool services","0" "2019-04-02T16:28:22-04:00","Desktop","5","review","Two of the flights I booked were on time. The way they managed passenger boarding were highly organized. The in flight entertainment was excellent. Surprisingly, there were couple of movies that were just recently released. Excellent food for economy class passengers. I like their coconut ice cream! The money I paid for this trip is all worth it.","Deserving to be the world's number 1 airline","0" "2019-04-02T15:58:14-04:00","Mobile","2","review","Very poor food, few drink options and not very friendly staff. No amenity kit and poor selection of entertainment. Good seats. Highly overrated!","Far from expected","3" "2019-04-02T14:56:41-04:00","Desktop","5","review","As usual a very nice flight. Good service, plenty of room and time for a nice sleep. I like that they are very consistent.","Great and Consistent","2" "2019-04-02T13:00:48-04:00","Desktop","5","review","Outstanding service by Cabin Crew made the 14 hour flight bearable. Good selection of food and entertainment ie films etc helped the flight go as quickly as possible.","Flight to Singapore","1" "2019-04-02T12:30:43-04:00","Desktop","5","review","Looking at the other review flying from Johannesburg, I cannot believe it. Maybe the day of the week or staff is the issue. My 1st flight on Singapore and I thought the service to all were equally good. I did have a problem with 2 children behind me, I stood up and approached the mother and she moved the disturbing child. I think we need to just approach the parents...maybe even ask the flight attendants to do it. I will say that the staff were very young and because ofvthis....my flight had 2 more experienced flight attendants who probably could have approached the parent if I was not comfortable doing it. I don't think the airline should be rated down because of this. I put in for special mesl... which was hot and tasty. The snacks were very frequent if you wanted and was not sleeping. They accompanied those needing assistance to their seat. I fly international yearly on a variety of airlines. Noone has ever done this for me, as a matter of fact. Luggage fell on my neck because the flight attendants did not help preboarders. The space between seats was better than most and this was in Economy. Hey and what about bathroom, they kept it clean as needed...and they are bigger. I have never seen a flight attendant go in a Bathroom and tidy it up before, have you???? Tell me what airline please. I need to fly on them. Most bathroom stay filthy once they are used throughout the flights. So I was very pleased on my flight. Never flew Emirates but will one day...I can then compare. But right now having traveled internationally on :British, Air India, EVA, United, American, Quantas, KLM, Delta, Finnair, ANA, JetAirways, Lufthansa...they are #1 or #2. JetAirways and EVA was next for me. None of the USA airlines can beat most of these I have mentioned. I will take it again to Japan and then looking at where they stand on my 2bd trip. Right now I was very pleased...personally I received special attention. Don't know why...but maybe Gerald M should be nicer and a little more positive???","The BEST FLIGHT EVER!!! NO WONDER IT IS #1","0" "2019-04-02T12:29:07-04:00","Mobile","1","review","Dont understand logic of old and dirty planes depending on the routes flown. Standard of service and cleanliness should not be compromised. This is now common occurence for Singapore Airlines which is a real shame indeed....plane was really dirty despite being in business class....","Old and dirty","4" "2019-04-02T08:33:17-04:00","Mobile","1","review","Flight The food on Singapore Airlines was very poor! Wine in Economy was served in plastic cups...... the amount poured was half a plastic cup and the quality of wine “Frontera “ could be bought in an English Supermarket for less than £5 !! We were so looking forward to flying Singapore Airlines and were so disappointed, we will in future go BA which we have travelled with before! L. Morris","London > Singapore > Auckland > Sydney >Singapore > London","3" "2019-04-02T08:27:43-04:00","Desktop","5","review","While Premium Economy was great on both aircraft we felt that the A380's seating was a bit more roomier. Our only complaint was the food. Very ordinary!","Premium Economy A380 versus A350","1" "2019-04-02T07:55:45-04:00","Mobile","1","review","Travelled from Johannesburg to Bangkok 21/22 March on SQ 479 and 972. Travelled business class but from Johannesburg to Singapore it was more like a kindergarden. Three noisy children jumping up and down on their seats shouting at each other behind me. Neither the parents or the crew tried to subdue the children. Asked for sparkling water and was told that there wasn't any. When I enquired why I was told that they didn't upload any sparkling water in Johannesburg. Had to drink soda water out of a can. Food was mediocre presentation was poor and no dining on demand offered on Singapore. Ordered a special meal from Singapore to Bangkok but could not eat it. The tray table was disgustingly dirty. (See pics attached) The crew apologised and proceeded to avoid eye contact for the rest of the flight. The senior pursor offered me two shopping vouchers as an apology. Honestly two vouchers!!! This is definitely not the best airline in the world by a long shot. I have had better experiences flying with Kenya Airways. As the most expensive airline to get from Jnb to Bkk I would avoid this poor excuse for an airline and definitely use one of the Emirate Airlines. I flew Singapore because of their reputation as the best but it is only a reputation and not reality.","Definitely not the best!!!!!!","3" "2019-04-02T07:39:01-04:00","Desktop","5","review","I fly with Singapore airlines frequently and they are always efficient, friendly, on time and have excellent customer service.","Fabulous flight","0" "2019-04-02T07:05:20-04:00","Desktop","5","review","Comfortable, great entertainment, good food, friendly and efficient service. Their boarding technique is fast and efficient. Favourite airline!","Comfortable, great entertainment, good food, friendly and efficient service.","0" "2019-04-02T06:47:06-04:00","Desktop","2","review","We used Singapore Airways for our recent trip to Australia and back and boy I wish we hadn't. I chose Singapore because of the consistent reviews and the fact it had the right non-stop flights for us. Sadly not one of our flights, we had 5 in total, came anywhere close to the reviews I've read on every level. Cabin staff were on the verge of rude and quiet often pushy and disinterested. I normally strike up a quick raport with the cabin crew as I find it useful on a long haul flight especially if you want to walk around and stretch a smile and a hello normally goes a long way but I must've stepped in something from the looks I received in return. As always when meals are served it's curtesy to put your seat upright, no problem, except I obviously didn't do it fast enough for their likely I was told, not asked, to ""put your seat up"" and then I had them attempt to force it upright, bearing in mind today's touchy attitude I'm not going to argue or cause a fuss, I got the distinct impression difficult passenger protocol was an easy option for them. The food itself was way below par across all our flights with overcooked chicken, soggy and gluggy pasta, undercooked potatoes and was generally poor throughout. As for the legroom and inflight entertainment smaller and tighter in all areas than others I've used for the same trip. Sorry Singapore I don't rate you at all, I'll be going back to Emirates, Etihad, Air Transact, BA (surprisingly) or anyone else for my next trip.","Distant, aloof, pushy and disinterested","1" "2019-04-02T02:02:33-04:00","Desktop","4","review","The flights from Bali to Singapore and then to Amsterdam started in time . Good service during the the flights Arrival in Amsterdam in time","From Bali to the Netherlands","0" "2019-04-01T23:59:43-04:00","Mobile","5","review","Best flight to take for a morning or afternoon long flight, because there are lotsa snacks available throughout to keep u full and happy. Onflight shopping menu is interesting, only slight turnoff is the staff took almost 1 hr to come back to me on a enquiry of purchase, but not that I have somewhere else to go on a 11 hr flight. Staff expect immediate purchase after enquiry, I enquired about 2 watches and they came back with a nets machine for payment. I expected to see the 2 watches physically before purchase. It was quite amusing.. My mum doesnt eat food on flight and staff is flexible to provide instant noodles upon request; not to mention quite a few flavour to choose from. ","Best service, nice food, lotsa snacks served, and good onflight shopping experience","1" "2019-04-01T23:31:04-04:00","Mobile","5","review","While I would usually pride myself on absolute neutrality and write reviews that run the gamut, I have to warn and admit that I live in Singapore and might be slightly biased by our fantastic airport and many fond memories of taking the early-morning Frankfurt-New York flight years ago on many occasions. That being said, and notwithstanding a slight drop in food quality, Singapore Airlines delivers. Friendly service, best entertainment system, modern planes such as the Airbus 350 on some long-distance flights and reliable and fast for the quick Singapore-Saigon hop I often frequent. They also don't cheat on the customer service - having experienced one 5-hour delay in my many years of flying SIA, I was compensated fairly and swiftly. I am always looking forward to a SIA flight and can't wait to try the new 350 Singapore-NYC route, hopefully very soon... ","World's best airport/-line... ","2" "2019-04-01T23:10:15-04:00","Desktop","5","review","Definitely the best airline in the world. Great service from immaculate cabin crew, we flew economy but still plenty of leg room. I won’t fly anyone else if I go overseas.","The Best","0" "2019-04-01T21:30:34-04:00","Desktop","5","review","Singapore Airlines is one of the best Airlines, Wonderful business class, beds are very comfortable, tasty Food, very friendly and helpful Crew, thanks for all.","amazing business class, good food and great crew","0" "2019-04-01T20:43:16-04:00","Mobile","5","review","Boarding Singapore Airlines @ SQ391 from Ataturk International Airport, Istanbul to Singapore on 31st March 2019. Type of aircraft are Boeing 777-200ER. The economy seats are spacious and very comfortable. My friend and i seats number are 47H & J the first section of economy and last row of this section near the toilet. We are happy to book this seats because it is the only seats that has couple seating. Cabin crews are friendly and very helpful and very polite. Also you will never go hungry in Singapore Airlines. They feed you well. Before take of, snack and refreshment follow by Meal service. After that everyone get an Apple and drinks again. After an hour snacks again which is Sandwich, Chocolate bar, biscuits, potato chips and drinks. Then 2 hour before landing it's meal service again. We are very happy to board SQ. Service are very consistent, toilets are clean and entertainment are sufficient. But No WiFi. ","Spacious Economy Seat B777-200ER ","0" "2019-04-01T18:20:24-04:00","Desktop","4","review","I have been flying singapore airlines for years now, very comfortable airline to fly. No stress, staff is easy to speak to, SQ in my opinion, is one of the most professional airlines, besides being clean, friendly and punctual.","SQ does not stress you","2" "2019-04-01T18:11:45-04:00","Mobile","2","review","We were traveling in a group of 4. My wife, my mother and my ticket were booked by me through the web. My sister booked the ticket separately. We were flying back from Melbourne. I dropped them off and went on to return my rental car. There were total 6 big bags and My mother is 84. I have requested a wheelchair for her beforehand. 10 minutes later, my wife texted me saying that the check in counter refused to check them in until I was there because we were traveling in a group! I asked them to explain that our tickets were purchased separately and I will be arriving shortly. A few minutes later, I saw her message that they were ignored. I have to rush back from the rental return to avoid my mother waiting too long. When I got to the counter which is nearly 45 minutes later. My sister told me that she had finally managed to convince the guy to check them in first because the queue is getting long while my mother was standing there to wait. I tried to speak with that guy (Shawn?) but was ignored. I went to the Singapore Airline counter to ask why our business class check in were handled like this. The counter in charge told us to make a complaint in the VIP lounge. Inside the lounge, I was given a form to fill in. After a month of my complain, I received a reply from them that people traveling in group needs to have everyone there before checking in! First of all, we do not purchase group tickets! We all have individual business class tickets. My sister has purchase hers separately. What if we were not a family but arriving at the airport at different time? Do we need to wait for everyone? If someone has a change of plan, does it mean that the rest are not allow to fly? I am purely surprised to see that even my mother at 84 with wheelchair request does not convince them to change their mind. With all those promotion and advertising campaigns on the brand image, I must say the real experience is disappointing. The ground people made the first mistake but the customer relation guys went on to make it worst by insisting their mistakes. I felt speechless to see such a reply from them who used to be a very good airline","Rude check in staff and strange policy","3" "2019-04-01T14:37:54-04:00","Desktop","4","review","Singapore Airlines have a very good reputation and they did nothing to fault that reputation on our 7 hour flight. Seats were comfortable and the inflight entertainment was what you would expect with recent release movies available. For Airline food the meals were above the average.","Quality Airline","1" "2019-04-01T13:54:38-04:00","Mobile","4","review","I always enjoy flying Singapore Airlines. Just after boarding you are offered a hot towel. The cabin crew are friendly and efficient. The service and flight is usually pretty smooth from take off to landing. The food, for an airplane meal, is actually pretty good. ","Good airline","1" "2019-04-01T11:14:41-04:00","Mobile","2","review","New evening flight to Singapore from Johannesburg and the day I flew was the launch. If I had known this I wouldn’t have flown on that day. Checked in myself and had my e-boarding passes so went through to their partner lounge and we were notified by lounge attendants that boarding was taking place. Went to the boarding area to find a camera crew, various publicity people and no boarding taking place at all. While waiting they were interviewing people, having a raffle and waited for another 30 minutes while music blasted out of speakers. When it came time to board they started filming people boarding without any consent from me. I was so enraged I had to let them know they were offensive and needed my permission to film me. The gentleman checking Business Class in did apologize and asked them to stop filming but this made me feel like I was in a freak show. The experience on board to start with continued to disappoint me when I was served orange juice with alcohol in it, which I don’t drink, the meat starter and I am a vegetarian and ordered the vegetarian meal! What has happened to this airline that I used to love and respect? Not a fan anymore. ","Offensive experience of a new launch without respect ","1" "2019-04-01T10:17:36-04:00","Desktop","4","review","This was not a long flight but the service was efficient and friendly. We had drinks and then a meal as well as the opportunity to buy duty free goods. Entertainment console was adequate although hadn’t been updated in the same way as on a long haul plane.","Efficient service on a relatively short flught","1" "2019-04-01T09:27:48-04:00","Desktop","5","review","I never flew Singapore Airlines. I heard a lot about them being very good. As I was strolling in Frankfurt Airport, I saw this crew that looked honestly out of this world. Their outfits, grooming, just over all looks were out of this world. I could not resist and went to them to ask which airline they represented; guess what: Singapore Airlines. Just Unbelievable. No wonder they are the leading airline of the world.","I don't have a flight experience, just an observation.","1" "2019-04-01T09:25:40-04:00","Mobile","5","review","It was connecting flight through changi international airport, which known as one of the descent airports, and being hub of SQ, they may be getting preferential treatment. The service, food, check in and overall experience was good. Recommended for travel..","Good schedules & good service ","1" "2019-04-01T05:36:20-04:00","Desktop","5","review","Singapore Airlines offered an excellent business class product on both the medium-haul and short-haul legs of my trip from Brisbane to Yangon via Singapore. Brisbane to Singapore 8 hr flight was on their new Airbus A350-900, which offer an excellent all-aisle business class seat (at first I has my doubts about the new seat, which looks very wide but short, but actually its length is comparable to other latest generation seats, while affording much more lateral space, great choice!). Singapore to Yangon was on A330-300 with the regional business class seat (former medium-haul seat), which albeit without 180º recline still becomes fully flat and is very comfortable for the 2.5 hr flight. In both legs the flight crew was extremely attentive, and the Terminal 3 KrisSilver business lounge in Singapore is very good, even if it would be nicer if it had views to the outside of the airport (also, showers in the lounge start to feel a bit tired, and are smaller than the product in other more recently renewed lounges). The food options seemed a bit bland, and I was surprised that no amenity kit was offered even for the 8 hour flight (there were amenities, but they did not come in a kit), but in any case, Singapore Airlines continues to offer an excellent business class travel experience.","Excellent long-haul and regional business class","0" "2019-04-01T00:45:11-04:00","Desktop","4","review","So after a 3,5 hour wait with a change from terminal T2 to T3, we finally get onboard the new A350-900. The legroom is bigger than in the A380 and B777. This airplane is very quiet. Staff was also friendly.","At last back home!","0" "2019-04-01T00:41:07-04:00","Desktop","4","review","So our first flight ever with a A380. We had seats on the upper-deck. Nice spacious cabin. Great luggage bins. Legroom was less than in the A350-900 from Amsterdam. Staff was again very friendly, a lot of drinking services.","So back home from Auckland","0" "2019-04-01T00:33:25-04:00","Desktop","4","review","The second leg of this long journey to Sydney, was much better than the first one. Although the extreme short transfer time was not fine. We had to cross T3 from one end to the other end, with 20 minutes left. Flight from Amsterdam came in a bit late. The staff on the flight to Sydney was friendly, no problems with the changed seats, so it is possible, a lot of drinks services. So we had a good flight to Sydney. Just only very tiered.","Second flight was much better.","0" "2019-04-01T00:31:22-04:00","Desktop","4","review","The airline is known as very good. Good service. Punktual. We tried Premium Economy and it was a good decicion. It is not the same as business class, but it is worth.","Asia trip","0" "2019-04-01T00:16:44-04:00","Desktop","3","review","The flight attendants in our section where not friendly at all. There were hardly any drink services during a 12 hour flight. I had to get the drinks always in the back of the plane. We where a group of 6 people, and 1 of use is a vegetarian, and also ordered the vegan meal upfront. But we changed seats among use 6 so, that was a real big problem for the staff. we had to change seats before we where given the meals! We had 6 seats in two rows at the outside, so just give the meal and its okay. No, 3 other staff members came to clear this ""big"" problem!","First time flying with SIA. Not happy about the flight attendants","1" "2019-03-31T21:58:43-04:00","Desktop","3","review","I used to love flying on Singapore Airlines. The service, amenities, food were all superb when compared to other airlines. Not sure whether it is cost pressures but the situation is no longer as rosy as before. Advanced seat reservation now comes at a price; the headphones that used to be provided are now replaced with disposable earphones; the usual Straits Times copy that you could expect to read now have very few copies for distribution. The food used to always come with a menu that you can peruse as your flight took off. Now the menu is gone and the quality of the food has also deteriorated. The flight I took looked like it had a first class, business class, premium economy class and economy class. We had to board all the way from the front and go through the various aisles before we got to our section making for a slow and tedious boarding process. I think they're still better than other airlines but compared to before, SQ has regressed significantly.","Regressing","3" "2019-03-31T18:33:34-04:00","Mobile","4","review","Somewhat, business class in SQ makes u feel pampered. However, the amenities pack is getting worse as compared to Qatar or even Thai Airways. Comparable to JAL tho’ The SQ business lounge is so crowded too, Guess it’s seasonal on time of flight and day. Is indeed a great flight on business class. Food is yummy n u can pre order .","Well pampered","3" "2019-03-31T14:05:21-04:00","Desktop","5","review","Singapore airlines did not disappoint. With a great reputation it sometimes can be a let down when you finally get to fly with them BUT NOT THE CASE. Excellent service and care. Great entertainment selection. Smooth travels.","easy and relaxed","1" "2019-03-31T13:45:47-04:00","Mobile","3","review","Have flown with Singapore quite a few times over the last 15 years. They were always my number one choice when flying and had always had a good experience with them. But a recent flight from Melbourne to Singapore and back has left me very disappointed. While the food (in economy) was fairly good and service and staff are still great, the seating was beyond uncomfortable. I am 6 foot tall and have always found in the past that their planes have good leg room. Not any more. Both flights were horrendous. My knees touched the seat in front of me, l couldn't stretch my legs at all, both flights were very cramped. Don't think l will be flying with them again, way too uncomfortable for a long flight","Gone downhill ","0" "2019-03-31T12:21:39-04:00","Mobile","5","review","Had a long flight from China back to UK with Singapore Airlines. With transit in Singapore. Both legs of the journey were fine. I will comment on the long haul from Singapore to Heathrow as that is a long journey. Customer service by the stewardesses was still good . Everything still arrived with a smile. They were constantly bringing round drinks , snacks. The food choice and quality is still tons better than most airlines from the East and BA. The on board entertainment was great, there was a huge range to pick from. My only slight hesitation about SIA is probably the price. But I guess one has to pay a bit more to get a better experience overall. You get what u pay for. I guess if I am a backpacker then I wont mind the indignities to save money for food and travel at the destination. It's still my carrier of choice to the Far East and Anzac. And this is with the longer flying times to Japan or Beijingas well. I can't think of anything worse than to suffer glum unhelpful stewardesses ,poor food and lousy entertainment for 11 to 13 hours. So I have chosen to fly an extra 6- 8 hours to have some comforts . If u have not flown Singapore Airlines then do try it . And maybe break the journey in Singapore to ease the leg joints .","SIA still solid on service levels, food and in flight entertainment ( movies)","1" "2019-03-31T10:40:30-04:00","Mobile","4","review","While the two flights from Bangkok to Fukuoka (via Changi) are a little long winded. The service and overall quality of Singapore Airlines was superb. Punctuality, efficiency and, high quality staff - all made for a very pleasant journey.","Quality","0" "2019-03-31T09:46:23-04:00","Desktop","3","review","However with 400 or so passengers it is important that toilets are kept clean and properly supplied. We were surprised to find that on this flight this was not the case in contrast to previous flights with this airline. A pity.","A380 is a comfortable flight","0" "2019-03-31T08:00:53-04:00","Desktop","5","review","Good food, good polite service and good entertainment onboard. Good check in and help to find the seat.","Great plane, upper deck is great","0" "2019-03-31T03:32:39-04:00","Desktop","3","review","Whats the problem with flying to Australia? There were no food Menus or bottled water when we boarded. We had no idea what the food was going to be until they came round.No amenity pack. When i compare Singapore to Air New Zealand, they have a long way to go. Air New Zealand have toilets close to Premium for our use. Singapore's Premium toilets were way down in Economy. The toilets were old and became dirty very quickly. When I pay for Premium, I expect to get it, on every flight. Singapore has been our Airline of choice for a long time. What do we do, use a different airline to Singapore and then travel with them? Perhaps, just change Airlines. We simply love Singapore, but there are other Airlines.","Flying to Melbourne","1" "2019-03-31T02:51:00-04:00","Desktop","4","review","Traveling to Singpore, was ok, but from Singapore to Hong Kong the Flight was Great. We felt that the seats to Singapore were a bit too well used. Premium to Hong Kong, was a hell of a lot better. Everything said new.","Ok to Singapore, but great to Hong Kong.","0" "2019-03-31T02:42:35-04:00","Desktop","4","review","Really good seat with lots of movies to choose from. The kids were busy with the games and cartoon movie on the screen as well. The food was good and the service was great.","Comfort and Entertaining All In ONe","2" "2019-03-31T00:57:53-04:00","Desktop","4","review","Singapore Airlines is clearly the no 1 for economy class. They are generous in their serving for food (with Haagen Dazs ice cream) and great entertainment (with wide selection of movies). The plane is also new (A380) and seats have enough leg room. The only negative experience is that you have to pay extra if you want to find a good seat. I waited for the free seats 24 hours before the flight and realise there are only left central aisle seats. Thus the experience was less enjoyable despite the good food and entertainment. Paying US $10 is definitely a must to complete the experience.","The Best Economy (Pay extra for better experience)","1" "2019-03-31T00:55:29-04:00","Desktop","3","review","As the flight from Wellington was delayed it had an effect on the other flights. Therefore the last flight from Singapore to Heathrow left without us. I understand that it was unavoidable but as we had paid for selected seats forward zone we did not receive the paid seats. We were put on a smaller plain which was crammed with broken seats. It was the most uncomfortable flight ever. I am still waiting for a refund for the paid seats.","Very bad cramped my husband seat would not reclined being 6ft 2 his knees were touching the front seat.","1" "2019-03-30T22:30:29-04:00","Mobile","5","review","Flying economy on the new B787-10 from SIN to BKK was really great! The seat is wide, foot length is pretty good and the entertainment option is one if the best. The TV screen is easily 19 inch! The head rest is adjustable as well so it can slide up and down to fit your head whether you are tall or short. There’s a small insert underneath the Tv screen where you can place your smartphone in while you are charging or maybe texting on it with the onboard wifi. ","Comfort and entertainment in SQ’s new B787-10","0" "2019-03-30T21:04:20-04:00","Desktop","5","review","We both have flown with Singapore, over the years. And, have found the service, excellent. Would recommend this company🛫 🇦🇺 🇩🇰 😀😊","Flying With Singa","0" "2019-03-30T16:17:50-04:00","Desktop","5","review","No wonder SIA is classed as No. 1 in the world. We'd forgotten why, but this return flight reminded us. Super service, super food and beverage, great entertainment, attention to detail of the little niceties. Fabulous. Not one incy wincy tiny thing we could fault.","Absolutely outstanding","0" "2019-03-30T14:55:39-04:00","Desktop","4","review","It was an ok airline, not as comfortable as others we have flown with on such a long journey. Food not great. But a reasonable price","Good flight","1" "2019-03-30T14:39:16-04:00","Desktop","5","review","As usual excellent service and courtesy,. The flight left Perth at 12.55 am so we were able to sleep well as the plane was very quiet.","Consistently great to travel with","1" "2019-03-30T13:02:14-04:00","Mobile","3","review","Considering all the hype around them I was pretty disappointed with Singapore airlines. The food wasn’t great, the flight attendants were very ridged and bossy and the A380 I flew on (normally my favourite plane to travel on) was a very dated version and so wasn’t anywhere near as comfortable as others I’ve used. Also the entertainment options were terrible... and I was on a 25 hour flight 🙁 I can hands down say that Qatar and Emirates are much better","Pretty disappointed really...","1" "2019-03-30T12:18:17-04:00","Mobile","3","review","As Singaporean, my husband and I always travel with SIA. This time we took SQ516 a short flight of less than 5 hours. I ordered my non-vegetarian Indian dinner as advertised in the booklet, however not only they run out of appetiser, I also did not get any prickle, Cumber salad, and mint mukhuas. The food taste is below average. But the Indian lady sitting next to me got hers. Why such discrimination? Over all it is an old aircraft with old and uncomfortable chair. Perhaps we shall try other airline the next time ","Poor food quality, service still very good ","2" "2019-03-30T10:04:19-04:00","Desktop","5","review","As always Singapore Airlines does a great job. From the hot towels when you board to the choice of entertainment there was not a fault. Was not given a flight pack (socks, toothbrush and paste) this time. The inflight food was sufficient and tasty.","Always excellent","0" "2019-03-30T07:43:28-04:00","Mobile","3","review","Booked flights to Thailand for my fam of 5 at great price. Traveled with Singapore Air about 10yrs ago and remember it being fabulous. This time all was as you could expect from economy except for the food! On long journeys particularly, food matters and this food should not be served anywhere. It was just a horrible experience compared to the many many other long haul economy flights I've taken. And that's why I say it could easily be better. Asking for halal meals made it even worse. When everyone got sandwiches for brunch, my family got a square of banana cake...and warm water. Even when we parked the halal meals and opted for the halal friendly stuff, it wasn't a good experience either. They even served my kids super spicy food for breakfast on the connecting flight with their sister carrier SilkAir. Service was however great and that's why this could be an easy fix. ","Could Easily Be Better","1" "2019-03-30T06:25:14-04:00","Desktop","5","review","The best service in the world Very pleasant stewardesses, good food. Totally good all around experience ","Singapore airlines is the best","0" "2019-03-30T00:05:14-04:00","Desktop","5","review","amazing service, they try all the best to please you, always with smiles and kindness. free headset, chocolate bars during the night, toilets kept sparkling clean","great experience, now that service oriented airlines are disappearing","0" "2019-03-29T19:50:11-04:00","Mobile","5","review","We have travelled with low cost airlines in the past in the belief we were saving money however on this trip is did a quick cost comparison and found I wasn’t saving very much at all so I returned to Singapore airlines. What a relief!checking in is a breeze and almost a pleasure. All the staff whether ground or cabin are courteous and knowledgeable. But get this - we had a late departure from Hong Kong due to weather which gave us less than 20 minutes to make the connection in Singapore which was achieved by us running flat out through the terminal. We made it just as the gate was closing and as we sat on the plane we decided our luggage would arrive some time next week as there was no way they could have loaded it from one aircraft to the other in such a short time. On arriving in Melbourne there was our luggage on the carousel ready for collection - effortless efficiency in every way. Thank you and well done.","If the world was run by Singapore airlines it would be near perfect","2" "2019-03-29T19:28:50-04:00","Desktop","4","review","Flight was on time and smooth. Spent time snoozing, catching up on latest movies... Felt that on flight to Taipei leaving at 8.35am, a small snack like a bun could be given as it was almost lunch time before a meal was served. Luckily, I expected this from previous trips and took my breakfast.","Good but still areas for improvement","1" "2019-03-29T12:44:15-04:00","Mobile","5","review","Most of the airlines serve the same food, similar seating, same layout, similar entertainment system etc etc. Some even better in each segment but It is the personal touch and personalise service you get from SQ that makes it stand out, makes the difference. Safety onboard their aircraft is strict which is what other airlines must learn from. I'm sure I'm safe in their hands from point A to point B. Kudos to Singapore Airlines","Review SQ service","0" "2019-03-29T11:21:28-04:00","Desktop","3","review","All our research told us what a fantastic airline this was, so, maybe my expectations were “ too high” . As we were premium economy, we were encourage to “ Book The Cook”. These dishes were supposed to have been tried, tested and adapted for “ tastebuds in the Sky”. I honestly could not taste the difference between this food and other dishes we had been served in Premium Econy on other airlines. Quite a few customers in premium economy suffered Seat malfunctions, ie, seat would not recline and footrest would not retract back under the seat. Have to say, the aircrew lived up to their reputtation, even if we did have to ask for a second glass of wine rather than being offered - again, as in other airlines in premium economy. Have also have to point out that the seatbelts on this aircraft were THE most uncomfortable belts I have ever experienced. They were very large, heavy and cumbersome. Seriously suggest these be reconsidered.","Expected better with their reputation","0" "2019-03-29T09:57:42-04:00","Mobile","5","review","A joy to travel on Dingspore airlines Complimentary Singapore Sling and snacks Cabin crew very helpful from take off to landing Highly recommend","Great trip cabin crew excellent","2" "2019-03-29T09:48:24-04:00","Mobile","4","review","I was very impressed with Singapore airline. Staff were very friendly, gave great customer service.Food was very good for flight meals too. Great films available to watch. A very good airline that I would recommend.","Holiday to New Zealand via Singapore","0" "2019-03-29T03:48:09-04:00","Desktop","5","review","Flew direct to Auckland via Singapore and decided to up to Premium - great decision. All staff were so attentive and could not be faulted - regularly offered drinks of all types. Returned from Christchurch with an overnight stop in Singapore and again an enjoyable experience. In-house entertainment a great help for someone like myself who does not sleep on flights.","First time with Singapore will not be the last","1" "2019-03-29T02:57:10-04:00","Desktop","5","review","We chose Singapore because it had the friendliest flight times. It was a flight of two halves, SQ51 Manchester to Singapore was great with good service and good food. SQ245 Singapore to Brisbane was rather chaotic with haphazard service and yukky dried up food. How does that happen with the sane airline? Both planes were relatively new, very spacious and comfy.","First time","1" "2019-03-29T00:25:49-04:00","Desktop","5","review","As expected, great service from the crew, they checked in to make sure my daughter and I were safe and had everything we needed for a smooth (first) flight. They were understanding enough to allow me to make use of the toilets up front as the queue was really long in the economy class and I needed to make it a fast trip to the loo so that I was able to get back to my 3M baby. Would recommend all first time moms to definitely fly with SIA for their child's virgin flight :)","First trip with my newborn","1" "2019-03-28T23:42:22-04:00","Mobile","4","review","We have an annual trip to Perth Australia and having in the early years tried other Airlines, we now only use Singapore Airlines. The seating in Economy is very generous and comfortable even after 12 hours. The plane is always kept tidy and clean thanks to the deligence of the cabin crew. The food is good with a selection of European and Asian dishes and of course you can choose a dietary need when booking your flight. Wine, beer and spirits is offered as well as soft drinks. This year we did notice that they were not quite so generous as previously. We felt this was a sign of Singapore’s financial situation, never the less if you asked for more it was given without hesitation. Water and juice is regularly bought around to keep you hydrated, which is very important. Checking in process is efficient and as with all of the Singapore Airlines staff are pleasant and helpful. For parents with babies the cabin crew do what they can to help make things easier. Staggered meal times so you both get a hot meal and the heating of bottle or food pouches or jars. The toilet facilities on the plane are spacious and well supplied and maintained. The in flight entertainment is the best that I have come across. Plenty of new release films as well as the old goodies. The music selection I felt was not so good as before, it seemed more limited. One thing that I felt was missing was audio books. These have been deleted from the package. The price structure of Singapore Airlines is good, they are in line with Emirates but cheaper than Virgin, BA and Quantus.","9 years of flying with Singapore Airlines","2" "2019-03-28T22:35:54-04:00","Desktop","1","review","I am a SQ-Passenger, flying back from Bangkok (BKK) to Surabaya (SUB), transiting in Singapore (SUB) with the booking code MUGBEW. Krisflyer number: 8826682704, Flying from Bangkok (BKK) 27 March 2019 at 15:40 with SQ977, scheduled arrival: same day on 19:15 SIN. Depart again at 28 March 2019 on 07:50 SIN, arrive at final destination at 09:15 SUB. If the Flight departed according to the schedule, i had enough time to get some good sleep in my sister’s apartment in Singapore, and then fly back to my final destination with full energy. Suddently, before take-off, the flight SQ977 from BKK to SIN had an engine problem (I don’t really know what is it), which caused the Pilot to cancel the flight. The real problem starting from this point. The SQ Ground Staff in BKK managed the situation in very horrible and chaotic manners. Unfortunately I forgot the name of the SQ-Ground Staffs in BKK (chinese male with singaporean english accent, approx. 175 cm, aged 35-45, with short hair, and wear blue shirt and yellow SQ jacket). 1. Regarding the Transit Hotel I previously asked that staff, which way is better: FIRST, prolonged stay in BKK with complimentary transit hotel or SECOND, as soon as possible arrive in Singapore to get the connecting flight, with verbally stated: complimentary transit hotel too. After that the SQ staff told me that the SECOND option is the best: arrive in Singapore to get the connecting flight, with (many times repeated verbal statement): complimentary transit hotel at singapore is available for me. I am very attracted with the second option, and believed that I can trust all of the SQ personals. Of course previously the BKK Staffs warned me that the complimentary transit is unavailable because I can catch the scheduled flight to SUB in early morning on time. But after a long explaination from my sides, and presumably very kind thought of SQ staff in BKK, finally he somehow understood my situation and stated verbally: complimentary transit hotel at singapore is possible. The promise about Transit hotel was only a verbal statement. No written consent, no proof of statement. The Singapore-ground staffs mentioned again their rules without any second thought and exceptions, that if my connecting flight on time, they cannot issue the hotel ticket. And the SQ ground staffs didn’t get any information from Bangkok-Staffs. In the end, i cannot have some good rest at transit hotel. What i got AFTER 30 MIN ARGUEING is only access at lousy SATS lounge with no Bed rests, small sofa and plain food. It is definetely cheating and abusing the passenger physically and mentally. Great job! 2. If I didn’t ask many times about my next flight after SQ977 cancellation, somehow they do nothing. After asking and waiting very long until 20:40, finally one of the ground staff (a young man with black suit, thai accent) told me there is an available flight on 21:10 depart BKK-SIN. TOO SLOW AND TOO UNRESPONSIVE. 3. I must RUN to catch the flight. I am wondering, why should I RUN instead of telling the staff on 21:10 flight to wait for me? After all, those was the fault of SQ. 4. Regarding baggage transfer: I asked the BKK ground Staff many times, wether they arrange my baggage properly or not. They said YES. But after I arrive at singapore, the result: NO RECORD of baggage. Luckily there is still my baggage tag. Somehow there are many nonprofessional management and no proper communication between all SQ staffs. Now I have been contacted, that my baggage will arrive approx. 29 March 2019, on 21:00 (H+1 after my arrival). 5. While waiting on board at the SQ977 (because of engineer check), the Pilot stated: Drinks and Snacks will be provided. What I got was just only limited selection of drinks, and no snack. I must request it if I wan’t to get some snack. Again, another cheating intention. 6. During waiting period in BKK, what I get was only just lousy sandwich, fruit and mineral water, no dinner provided. Looks likes SQ move forward to direction of low budget airlines-Style while treating the passenger. Taken together, after many times flying with SQ, my journey this time leaves me surprisingly a very bad and unforgetable Memory. Emotionally and physically, I am very tired with this matters. I recommend every person who read my comments to reconsider choosing Singapore Airlines, because they changed dramatically. They don’t deserve good reputation. It’s all just the past. Now they just did everything by the Computer System, not with personal touch and emotional think. Their services are in many aspects significantly decreased. And all they did was just abusing the Passanger mentally and physically. It’s a pity that I have already booked a journey to Japan on January 2020 with SQ. I also think that as krisflyer member, it didn’t make some differences. Just I have been told by the SQ transit desk staff: what I can do now is just only write some FEEDBACK. But additionally, I will publish this article to the newspaper randomly as many as possible. At least this is what I can do to compensate myself emotionally. GOOD JOB SQ!!! For all SQ passenger, especially during emergency and unexpected situation: don't believe their verbal statement. Make everything written, even in a random piece of paper.","STOP CHEATING AND TORTURING PASSENGER","5" "2019-03-28T18:18:10-04:00","Mobile","5","review","Flight experience fm check in until landing was good. In general- Inflight Announcements and interruptions (to in-flight entertainment) can BE REDUCED unless for EMERGENCIES!! Choice if meals, however, could be improved, but was bearable. Leg space was sufficient and comfortable. In general, a satisfying experience.","Comfort at abv avg","2" "2019-03-28T18:08:00-04:00","Desktop","4","review","I had good experience during my business trip with SQ. the staffs were friendly and helpful. I really enjoyed with the foods specially the dessert. SQ provides in flight shopping with sale items.","good experience with Singapore Airline","0" "2019-03-28T16:00:43-04:00","Desktop","5","review","I flew US - Asia - Europe - US for an amazingly small amount of $'s. Singapore Airlines doesn't disappoint: really spacious seats, great service, and Asian calm. Seemingly small details make the difference: very clean bathrooms (serviced en-route I think), timely and flexible food and sleep options.","great price, great experience","0" "2019-03-28T15:31:42-04:00","Mobile","3","review","i took the 8:45 departure flight from Tokyo/Haneda to Singapore. noticed that this sector on Monday morning is very popular in any carrier, i also experienced a full packed flight. Luckily, after receiving notice, i opted for a prior online check-in, which i highly recommend. you will realize there is a huge difference in waiting queue between with or without a online check-in. The rest, including the flight experience, was ok. As i usually take the other Japanese carrier, the difference in attentiveness is always something that drags my attention but not much to make a fuss about; e.g. when it comes to food and beverage serving, in most carrier including Singapore Airlines we need speak up from ourselves otherwise most likely to be passed by, but still acceptable compared to the service level of American carriers (oh i only remember horrible moments)...","sufficiently organized flight","1" "2019-03-28T15:21:50-04:00","Desktop","4","review","Although ""she whom must be obeyed"" deemed only J class from now on it was agreed that as it was a day flight E would be OK, and, it was in fact part of a HoA package A busy flight full of kids which was dealt with by the crew with a je ne sais pas level of serenity. Seating, legroom, comfort level was excellent with a 3-3-3 config on the A350. I had booked 2 aisle seats online but they ended up as one aisle & one middle ? Very smooth flight except for bouts of turbulence when the trolleys appeared, as usual! Following comments, # starting in the airport itself; confirmed on line & T3 self check in was very smooth with gate C1 shown from T3 on the boarding pass. However, after several enquiries we were told to go to T1 where there is a Gate C1. Not knowing how many Gate C1s there are in this airtropolis we checked again to be told this C1 is in both T1 & T3 ?? # duty free promo requires actual goods invoice to participate when it is in the special bags you only receive at the gate ?? So much for a new Jag ! # meal service was excellent, tasty Nasi Goreng, described as fried rice ?, along with wine etc. # refreshment before landing was appalling, supposed to be a mini chicken & a mini tuna pie/puff. Definitely indigestion inducing, one was incredibly sweet ??, do not know which was which, just took one bite of each & left the rest. Packaging full of blurb about the design, no nutritional analysis, wisely as full of fat/carbs, no best by date, # on finals cabin lights dimmed but not the grating incessant piano ""music"" which was way too loud, shoot the piano player anyone? # finally, it never ceases to amaze me that after a 7-8 hour flight you have to stack over Warwick, did we just pop up on the radar over Gympie ? Such inefficient airports are exacerbating climate change not to mention losing time & costing $ for extra fuel. When will they get their act together. Immigration was empty & an EK followed us in so why not the slots available ??","Pretty gtood for Economy class","1" "2019-03-28T12:09:25-04:00","Mobile","5","review","The best airline ever.Excellent service.Delicious food.Friendly & helpful flight attendants.Comfortable seats.","Sister's 30th Birthday","0" "2019-03-28T09:15:46-04:00","Desktop","5","review","Although full, the cabin crew dealt with everyone in a calm and orderly fashion and helped the time to pass quickly and comfortably with the minimum of fuss.","A Comfortable and Stress-free Flight","0" "2019-03-28T09:15:12-04:00","Desktop","4","review","Good flight as usual with SQ. The food is good, the service as well and the seat are better than other airlines.","Good fligh5 as usual","2" "2019-03-28T08:56:31-04:00","Desktop","4","review","Economy seats are confortable, large, with proper legroom for a 14 h flight. Onboard personnel are always helpful, dedicated to your comfort. Definitively my preferred Company!","Still one of the best!","1" "2019-03-28T08:55:52-04:00","Desktop","4","review","Very nice airline, great service. Many airline flight attendants helping customers. Food ok. Wine and drinks were all great. Overall, great experience. I will fly them again.","Airline","1" "2019-03-28T08:53:50-04:00","Desktop","4","review","We chose Singapore because of its consistently good reviews, especially for long haul, and this was quite some long haul!! In truth, I would not necessarily class it as any better nor any worse than most other airlines that I fly on. We paid quite a bit extra for an exit seat as my wife needs to get up regularly because of a previous multiple DVT. This helped but the reality is that flying is a means to an end. It can never be classed as a restful part of the vacation. The food was acceptable though hardly inspiring, but then again, it never is and you are eating it in a cramped situation with a tray that is invariably too small for all of the various components that you are given. You've probably guessed by now that I am not a fan of flying and this one did not help me in that sense;- sorry!","Singapore Airlines from London to Sydney via Singapore","0" "2019-03-28T08:44:48-04:00","Desktop","4","review","Reasonably enjoyable, cabin staff friendly and ample leg room between seats, Airbus which I prefer to Boeing. Good selection of inflight movies. Food choices unappealing though the fare is typical of economy travel nowadays. Definitely preferable to Qantas Perth to Phuket and the Singapore to Phuket leg transition with Kris Airlines was a major step-up from Jet Star. As this will be a regular travel route for me, much happier with Singapore Airlines than my national carrier. Budget carriers that are better than Qantas.","Perth to Phuket Sovereignty Event","1" "2019-03-28T08:44:00-04:00","Desktop","4","review","Boeing 737 short on legroom and poor air quality but Airbus A380 great with good seats legroom and facilities. Staff as always great and attentive. Food better loaded at Sydney than Singapore.","Excellent airline especially if you get Airbus A380","0" "2019-03-28T08:42:37-04:00","Desktop","5","review","Beautiful Clean New spacious planes. A 350-900...Friendly helpful courteous flight attendants.. Easy courteous check in counter. Seats and individual space is very good.. Blankets and pillows are very nice quality. Good entertainment system with excellent 12 inch touch screen and noise canceling headphones... Overall selection for content good...not the best. Nice amount of food choices. Snacks were just ok. Bathrooms need additional amenities.. As the personal kit does too.","Top 5 Best of the Best","0" "2019-03-28T08:35:25-04:00","Desktop","4","review","We flew from LHR to Singapore, Singapore to Melbourne and then home so four flights with Singapore Airlines on this trip. The seats were comfortable and on the plane we flew on, we had more legroom than I’m used to! Bonus! The inflight entertainment was good, with free in-ear headphones. Service was good and the meals very nice. Breakfast we gave a miss as we weren’t that hungry but the other meals were some of the nicest we’d had on many flights. Not a lot of hot drinks but a lot of water and orange offered throughout the flights. I loved the hot towels at the start! The cabin crew were polite and always smiling. Would use them again for sure.","Enjoyable flight","0" "2019-03-28T00:42:28-04:00","Mobile","5","review","Ride was comfortable and excellent cabin crew. The in-flight entertainment was really good! Love it.","SQ638","0" "2019-03-27T21:53:08-04:00","Desktop","5","review","Flew with SQ in my most recent flight from SGN to SFO via SIN and HKG. In overall, the experience on Premium Economy Class was absolutely great with nice service, good food, thoughtful crew. The aircraft was Boeing 777-300ER. Departure was on time but arrival to SFO was a bit late as we had to wait on tarmac approx 30 minutes before parking.","Pleasant flight","0" "2019-03-27T21:40:25-04:00","Mobile","3","review","Ok so we paid to have exit row extra legroom seats - we were next to the toilets which wasn’t the end of the world, because the TVs come from between the seats during take off and landing there is no entertainment available. The extra leg room was great! Unfortunately upon take off we were the last to be served food so of the 3 choices we were told we were having beef, drink service was hit and miss, my wife said staff seemed to ‘look busy’ to avoid getting drinks. When the snacks came round as a bank of 3 chairs we were basically given 3 items between us - 2 crisps and a sandwich. They did to be fair come around after they had finished elsewhere and offered us another item. The ice cream was a similar story being told they had run out but finding what I suspect was the ice cream from either premium economy or business which took about 15 minutes to thaw enough to tackle and served in a nice china bowl! This ice cream was top draw I have to say! Staff were friendly enough and quick with a smile. There were earphones provided and hot towels at the beginning and end of the flight. I had expected a great flight and paid extra for a seat that had the bonus of leg room but suffered as a result. We will be making the reverse journey so will see if this was a one off with the food options. Fingers crossed the next flight is the 5 star we had expected!","A bit disappointed but not unpleasant ","1" "2019-03-27T20:38:42-04:00","Desktop","1","review","they are thief.they charged me $96 for saet selections..what a ripp off company.who choosed them one of the best airlines in the world.peh peh","thief airlines","3" "2019-03-27T20:32:09-04:00","Mobile","1","review","They lost my baggage and destroyed my holiday. No compassion no revert to follow up emails for compensation. Zero accountability airline","Worst airlines experience in 25 years","2" "2019-03-27T12:33:42-04:00","Mobile","5","review","My wife and I were booked on a morning flight to Singapore when my wife became very ill with a severe allergy reaction whilst checking in at Melbourne Airport. The check in clerk was most understanding and said that we were not to worry and he would rebook us on a later flight. We were able to return to our hotel whilst she recovered and duly arrived at check in at the later time. We were given the red carpet treatment at Melbourne and had a very pleasant onward flight to Singapore. I feel that the Singapore Airlines staff were extremely efficient in handling a difficult situation and were quick to respond. Thoroughly recommended SA.","Amazing","0" "2019-03-27T10:50:08-04:00","Desktop","5","review","A ten hour flight with two little kids went great. The flight attendants were very nice and thoughtful. We had a kids meal, which is great because the kids get their meal a bit in advance.","Friendly, great with kids","2" "2019-03-27T09:45:03-04:00","Desktop","5","review","I was dreading the long journey but it turned out very pleasant. So much so that I was looking forward to our return journey back. Singapore Airlines sure know how to look after their passengers.","MADE A LONG JOURNEY VERY PLEASANT","0" "2019-03-27T09:34:00-04:00","Mobile","4","review","Singapore Airlines impressed us with the extremely innovative flight safety announcement on the video screen. Very imaginatively done video! The seats in economy were reasonably spacious. Food was good. But for Indian vegetarians, prior intimation is advised. Did not like the airline serving drinks in Paper cups but other than that, satisfied with the taste and variety of food. Amazingly pretty air hostesses added to the charm of the flight 😊","Excellent service and comparatively spacious seating","1" "2019-03-27T08:45:41-04:00","Mobile","5","review","If you have the opportunity to fly with Singapore Airlines you must! The flight crew were attentive. The seating space was roomy for an average sized person and we had plenty of leg room during the flight. In flight entertainment was abundant including current movies, television series, and video games. There were two full meals provided on the flight with snacks in between and alcohol was included.","Fantastic flight ... outstanding service!","0" "2019-03-27T05:45:14-04:00","Desktop","5","review","First time flying with Singapore Airlines. Although a short 2.5 hour flight from Bangkok to Singapore, it was a pleasant flight, great service and good food.","First time and great experience","0" "2019-03-26T22:55:10-04:00","Desktop","5","review","From the time you get into the business class lounge until you board the plane the service is wonderful...the food choice is 5 star and the service is also 5 star but you get what you pay for","Love flying with Singaore","0" "2019-03-26T19:20:14-04:00","Desktop","5","review","Put in a bid of $350 pp for an offer on an upgrade and was told 48 hrs prior to flight that it was successful. Priority boarding, own overhead locker space, great extra leg room space to stretch out. Proper, good quality headphones which make such a difference. Booked the chef for beef brisket with rosemary; very tasty. Ample food provided on these flights. Champagne, wine, drinks always offered with a smile from the attentive crew. On time and excellent flight.","Upgrade-yeah","0" "2019-03-26T19:10:07-04:00","Desktop","5","review","Prompt email communication with boarding passes. Rather slow check in at Brisbane, not certain why every customer took long. Movies on Kris flyer were the latest, great screens. Had centre aisle and middle seat (no one on other side). Impressed with the tasty meals (I had fish) which was lovely and hot and not just room temperature. Flight on time, amenities kept very clean. Would definitely fly with them again. Maggie Beer ice-cream served. Yum. Lovely to be on a full service carrier, which provides excellent service, drinks and food.","Simply the best","0" "2019-03-26T16:57:55-04:00","Desktop","5","review","What can i say ? Business class /34 inch wide lay down flat seats and 'book the cook'. you get what you pay for .Wont travel with any other airline","fantastic flight","0" "2019-03-26T16:27:57-04:00","Desktop","5","review","Being among the top full service carriers in the world, Singapore Airlines has lived up to its' reputation as usual. Check-in at Changi Airport was a breeze, seat was comfortable, food always good and services impeccable. Cabin crew service one of the best I've experienced.","Never fails to meet expectations","0" "2019-03-26T13:20:37-04:00","Desktop","4","review","We flew return to Singapore from San Fransisco in Premium Economy and while it is a very long flight the upgrade made it much more manageable. Not like Business for sure but definitely bigger more comfortable seats, all kinds of movie and tv options and you can pre-order your meals from their ""chef"" offerings. Food and service were very good. If you can swing it definitely take the step up to Premium Economy.","Best Premium Economy!","1" "2019-03-26T12:18:25-04:00","Desktop","5","review","we always fly with singapore airlines,the staff are always professional and well presented. the only problem we had flying back from chengdu,was they had us fly with silkair,we had booked and paid for seats on return flight but was different plane so didnt get the seats we had wanted,but then from singapore we has singapore airlines back and had a good flight.","excellent flight","0" "2019-03-26T09:30:22-04:00","Desktop","5","review","I was very pleased with the flight on Singapore Airlines recently to the UK. The service was the best I have had since flying Cathay Pacific about 25 years ago. To give a reference, I fly about once or twice a month and fly business/first class about 50% of the time. Although most flights are U.S. domestic, the business/first class domestic service is certainly unforgettable on U.S. airlines. The international flights offer a slightly better service from the U.S. airlines. Because of this lower service is standard, the Singapore Airlines service was FAR SUPERIOR to business/first service I have experienced from U.S. airlines. The food was excellent for airline food and the flight attendants were very attentive for both outbound and the return flights. My wife and I are contemplating another European trip later this year and are seeing how we can modify our schedule so we can fly Singapore Airlines again! I have never considered doing this in the past. Well done Singapore Airlines!","Excellent Business Class Flight","0" "2019-03-26T08:27:39-04:00","Mobile","5","review","Have nothing but kudos for this airline and its staff, aircraft and level of service. The only glitch we had in the whole process was food selection which wasn’t their fault. They were quick to accommodate us with vegetarian options. I love how professional the flight attendants were - they all looked and acted so elegant and professional. It made me feel like I was in good hands.","Top notch airline","0" "2019-03-26T07:47:23-04:00","Desktop","5","review","I had the occasion to fly with Singapore Airlines on December 26,2018 from Dum Dum Airport to Changi Airport on a vacation. By far , this flight experience was the best in my lifetime","Best Flight Experience","1" "2019-03-26T07:29:10-04:00","Mobile","5","review","The Airbus 350 was excellent and in economy I had plenty leg room with TV in the seat back, charging point for my phone, internet access if you paid. So much to watch. From the moment I boarded to leaving the service and attitude of staff was fantastic. ","Brilliant Service ","0" "2019-03-26T03:24:14-04:00","Desktop","5","review","Vey pleasurable flight , 'plane was a 777, which I found very nice, the configuration of 3-3-3 suits us very well. Seats were noticeably comfortable, I wonder if that is why I found a survey specifically asking about the comfort of my journey in my inbox a few days later? Nice choice of food. Cabin Assistants top class, as usual.","Very nice travel experience, as always","0" "2019-03-26T03:00:43-04:00","Desktop","5","review","Took Singapore Airlines to travel to Australia and New Zealand. The first stop was from Mumbai to Brisbane, departing at 11pm reaching Singapore by early morning and catching a 9 am flight to Brisbane which one can reach by dinner time. Next flight was from Brisbane to Melbourne an easy morning flight. Sydney to Auckland and Auckland to Mumbai are other flights in this itinerary. All flights are on time, reasonably good food and extensive entertainment options with courteous cabin crew. Overall an enjoyable experience. Would recommend the airline","Enjoyable Journey","0" "2019-03-25T18:01:33-04:00","Mobile","2","review","I have travelled earlier by Singapore airlines on a number of occasions. Even by first class from Tokyo to Singapore. On 3rd march I travelled from Mumbai to Singapore on way to Ho chi Minh city. The flight was good and comfortable . We were a group of 6 travelling together. I had ordered 3 Hindu non veg meal and 3 vegetarian meal. The Hindu non veg meal was served after one hour of our flight departure. But there was no sign of the vegetarian meal.My wife had wanted vegetarian meal. I called the steward and reminded him that while I had finished my dinner, my wife was still waiting and so also two other ladies of my group. Even after 2 hours of meal being served to me, when the food was not coming for the ladies, I again called the steward. The orange call light was burning all the time for nearly 2 hours but no show. Finally one steward came and started explaining about delay. The ladies were so upset that they went without dinner. This is Singapore airlines for you. ","A good airlines spoilt by poor service ","1" "2019-03-25T15:12:17-04:00","Mobile","5","review","This is the first time we have flown with Singapore Airlines and we are very impressed with what we have seen. The planes and clean, modern and comfortable and the service we received was courteous, friendly and polite. The airline food is also pretty good as well. They were Alos very helpful with my meals as I'm a vegetarian however, for whatever reason, my travel agency had not let the airline know I was vegetarian however they were able to sort me out a meal. I also saw they were very good in handling people who are not very well by checking they are OK even when they are getting off the flight and giving them a bottle of water off the plane. ","Excellent Airline","0" "2019-03-25T14:17:31-04:00","Desktop","3","review","Usually i cannot find fault with Singapore Airlines. I would choose them every time.This journey was the exception. The crew were not a cheerful bunch and the service was poor. The food was even worse! Cold, soggy, tasteless meals with hard, dry bread. It was difficult to get a drink - not just alcohol which I don't drink - water seemed to be restricted.Special Assistance was not booked even though I had 'phoned to double check before flying. Only two months before I wrote to the airline complimenting them on their service. Still, at least it was on time.","Take your own food","0" "2019-03-25T11:39:17-04:00","Desktop","5","review","The service was good and already started when we were able to board earlier because we were traveling with kids. The flight attendants were super nice and very attentive to us. It is quite a long flight and our little ones decided not to sleep. The flight attendants would come by and ask if they needed extra drinks or food. We had a great flight, the entertainment was good, food was good. It is nice that you can order a kidsmeal in advance. The kidsmeal was a really something kids eat. It is usually also served a bit earlier so the kids can eat and then you can eat afterwards.","just excellent","0" "2019-03-25T09:23:30-04:00","Mobile","5","review","Singapore Airlines has, to my experience the most attentive, friendly and helpful cabin crew, and as much as I could, I certainly will chose Singapore Airlines as my preferred flight in all my travel.","My Preferred Airline.","3" "2019-03-25T09:22:24-04:00","Mobile","5","review","It is one of the best airlines i have traveled so far. It has very comfortable seats. A very good food and wine menu. And a very clean and well maintained aircraft. Totally one of the best choices to travel. ","Beat airline experience ever. ","2" "2019-03-25T09:11:59-04:00","Mobile","5","review","Lovely comfortable flight, outward journey selected bulkhead seat and had extra legroom. The choice of entertainment provided on the individual seat screens was great with recent films available. Meals were better than your usual inflight meal. The added bonus for me was the Singapore Sling served as a complimentary drink. The crew were lovely and attentive regularly circulating with trays of water and juice. In addition delectables were readily available from the galley during the flight. All in all a very pleasant trip, it certainly beats going via Abu Dabia or Dubai and having to hang around and change planes. My airline of choice when travelling to Singapore.","Non stop to Singapore.","0" "2019-03-25T05:27:00-04:00","Mobile","3","review","Looking out of the terminal at the aeroplane on the apron, the Airbus A350-900 looks pretty cool with the ends of its wings turned up. Inside the plane was clean and new with a spacious feel to it. 3x3 seat configuration with ample overhead storage. The mid cabin toilets were large and un-cramped and the in-seat entertainment system has a large flat touch screen and mains power socket. Everything looked good for an enjoyable flight ... then I sat down! The legroom was ample for me as a short fella (5’7”) but the seat itself was less than comfortable. The seat base was well padded, but the back and lumber support were such an odd shape/angle that sitting comfortably in any position other than laying the seat back fully was uncomfortable and verged on causing pain in very little time. I spent the whole flight adjusting my position to try to ease my discomfort. This experience was reminiscent of, but not quite as bad as the Cathay Pacific economy seat fiasco of circa 10 years ago. Not Good at all and frankly disappointing. The service was Singapore Airlines normal exemplary standard and the food was as expected for any international flight.","Disappointing ","0" "2019-03-25T03:20:27-04:00","Desktop","5","review","Another excellent flight from Brisbane to Singapore and return. Food and beverage service excellent and very comfortable for economy class. Hard to fault this Airline.","Excellent As Always","0" "2019-03-25T01:38:17-04:00","Mobile","5","review","Although the lounge area was a little tired, we were fortunate to be on one of the new Singapore planes. The set up is fantastic, and leaves you wanting nothing. The food was very good and possibly too plentiful! We arrived very comfortable and well rested. We were travelling on our honeymoon. At one point we were congratulated by the crew with a special cake. From that moment on, the staff automatically switched to calling me my married name. Amazing hospitality (and great memories!)","Simply amazing ","0" "2019-03-25T00:51:59-04:00","Desktop","5","review","It is a long haul, 14 hrs, so an upgrade to premium economy seemed worthwhile, cost about £300 each extra. Plane was a brand new Airbus 350 900, nice. Premium economy is a 2 4 2 seating plan with only 3 /4 rows available in premium economy. Plenty of room and seat recline on this plane and seat class is a slider so that rather than a back rest hinging back towards you the seat in front slides so that the seat in front only intrudes 2 inches. Food and drink a notch up from economy and usual Singapore quality. Noise cancelling headphones supplied and very good quality. In flight entertainment very good. Plenty of overhead locker space here. A sleeping mask would have been nice as it is not included in the pack. I did get one on a previous flight by asking for one so carry it with me now.","Long Haul Comfort","0" "2019-03-24T23:46:25-04:00","Desktop","5","review","Great flight, excellent chairs and food, great cabin crew. Flight was right on time, wide choice of inflight entertainment!","Great airline","2" "2019-03-24T21:23:30-04:00","Mobile","5","review","For the discerning passenger who appreciates attention to detail, fine dining and service excellence when travelling,then SQ is the carrier for you. SQ Raffles class gets better and better. The book the cook service is amazing. The new business class seats feel are more like first class product.","Singapore Girl, you’re a great way to fly!","0" "2019-03-24T20:06:17-04:00","Desktop","4","review","As usual, SQ delivers on its promise, even for economy class. New aircraft, very snazzy new entertainment systems, and full size power sockets for lap top charging in every seat. Wonderful","The usual excellent experience","1" "2019-03-24T10:08:41-04:00","Desktop","4","review","The flight was in 2 stages with the first flight from Brisbane to Singapore. The aircraft was quite modern and comfortable. The service was good and as it was an overnight flight, we were served quickly and then lights out. The film screens were all touch screens which made things very easy. The flight from Singapore to Heathrow was on an much older plane although it appeared well serviced for the customers. The crew were really helpful and maintained professionalism throughout the flight. The crew were very well groomed. Plenty of room in premium economy and luggage was transferred without a hitch. There was a good choice of food and those that had ordered 'special' diets were served first and efficiently. The only trouble was that they served the meals quite close together - we were served dinner an hour take off on a 13.5 hr flight and then another meal 3 hours before landing, this just seemed to be rather quick during the flight, considering that we hadn't moved very much to digest the food from the first meal. The luggage had been dispatched very quickly once at Heathrow, and it was waiting for us once we arrived at the carousel.","Long fight home","0" "2019-03-24T07:03:08-04:00","Desktop","3","review","I recently flew to Singapore from Zurich. I used to do this flight quite often in the A380. In this flight they have re configured the seats replacing the big manual seats for modern electric ones. Now here is a perfect example of changing something just for the sake of changing. The previous seats folded down into a spacious bed. Ok you had to do it manually but honestly nobody minded doing this and the crew was always very helpful to make the bed when needed. To my huge disappointment they have now put some standard seats. They are small and your feet don't fit. I am an average man, height 180, shoe size 44 EUR and weight 80 kgs. Neither big nor small. My feet fit but there is insufficient space to fit. What a shame SQ has made this change!","Shame about the new business class configuration","0" "2019-03-24T05:49:51-04:00","Mobile","5","review","Singapore Airlines have always been a personal favourite of mine ...but on my recent trip with them I was reminded of just why they have earned that status in my eyes. Nothing flusters the staff ...even as we flew through the outskirts of a cyclone ...they're all still smiles and concerned about passenger comfort and safety. I also realised how often they offered water to passengers, something that I find is missing on other airlines, and they are forever checking and refreshing the toilets making it a more comfortable trip. All topped off with great food options and inflight entertainment ...which made the flight seem a lot quicker than it really was.","Indeed a great way to fly","2" "2019-03-24T03:54:57-04:00","Desktop","4","review","I had major surgery about 18 months ago, and I was worried how I would feel on this flight, so decided to upgrade to Premium Economy instead of our usual Economy seats. This more than doubled the cost. Our flights were from London Heathrow to Singapore and back. The flight to Singapore was on an Airbus 380, and we returned on a Boeing 777. Service by the stewardesses was very good. We were 15 minutes late arriving at Singapore (stacked for 30 minutes), and about 30 minutes early arriving at London. Check in was very quick, and staff were helpful when they saw I was disabled. At Heathrow we were directed to the first class check in because he was free. His first question to us was ‘Can you climb the steps?’ We asked what steps, he replied with gestures to indicate that I needed to climb stairs. We couldn’t get him to explain what he meant, so we said I could climb a few steps (true), and this satisfied him. I have no idea what he was talking about, I didn’t see any stairs until we had been in Singapore for some hours! I would have hoped first class check in would use staff fluent in English in England. Online check is clumsy compared to other airlines, time-consuming and difficult (updates were very slow, we had to repeatedly wait for the Airline to update the page). The URL given in the e-mail is incorrect, I used Google to find the correct page. So what were the benefits of Premium Economy? The seats on the 2 planes were identical, but I preferred the remote control of the entertainment system on the Boeing. The extra legroom was very welcome. Seat width was better than I expected. Although the seat itself is only slightly wider than in Economy, the gap between the seats is much wider, so you are a lot further from your neighbour. The large video screen made watching films very enjoyable, and the headphones were high quality, cutting out most of the cabin noise. You leave the plane before the Economy class passengers, and your luggage comes off the plane first, so you may get out of the airport more quickly. Meals are served on the same type of tray used in Economy. We tried book the cook menu. First problem was the website, took ages before I worked out where to go. We weren’t impressed on our flight to Singapore. We were served before anybody else, and I had eaten a lot of the meal before I was finally able to get a glass of wine. Both meals had too much meat, and almost no vegetables. I decided to cancel our return meals, but the problem with the website… This time I did get wine quickly, but the meals were disappointing. I ordered nasi lemak, and chicken rice. We had nasi lemak the previous evening, a simple cheap meal from a van in Gardens by the Bay, it was a much better meal. The chicken rice was very basic, a typical SGD4 meal! I got better in Singapore. We won’t use book the cook again. So what are the disadvantages? First the Premium area is very small, and demand is high. So we had to accept poor flight times both ways. Our return from Singapore was awful. We left Singapore about 1pm, and reached London at about 2am Singapore time! I couldn’t get any better times without paying a lot more. A minor irritation for me is that all the Premium seats are over the wing. I find it relaxing to watch the world go by, but that’s out if you fly Premium. Finally the toilets. I always find this an unpleasant problem, coping with standing in a queue (I find that difficult). In Economy I tend to sit near the back toilets, which often have a small queue (most use the ones further forward). But this problem is much worse with the Premium seats. You are a long way from the toilets. On the 380 you can only use the 2 toilets on your side of the plane, a good laugh when 2 people in front of you take over 10 minutes! Yes for better toilet access, fly Economy. So there you have it. The extra space and better entertainment are great, but in all other ways I’d say save your money and fly Economy.","Is it worth flying Premium Economy?","1" "2019-03-24T02:31:40-04:00","Mobile","3","review","I was looking forward to flying with Singapore airlines. Boarding was ok and the plane was older but clean. The seats were good but expected a bit more padding on the seats given the price. Legroom however was good. I had a special meal which was served an hour before everyone else which was ok. The flight itself was quite turbulent. Some of the flight attendants were polite but others were not. They did offer frequent drinks and kept us hydrated. Why do they insist the window blinds be kept down nearly the whole flight its beyond me. Arrived on time. The experience was good but did expect more from them given they were the best voted airline. Hoping my return journey will be better","Not as expected ","0" "2019-03-23T23:34:45-04:00","Desktop","4","review","Over the years we've used several airlines to make our regular annual visits to Western Australia but Singapore Airlines, in our view, are head and shoulders above other airlines which we have used. Singapore Airlines have the added bonus of flying out of Manchester, which means we can avoid the hassle of Heathrow. The staff are welcoming and friendly and the in-flight service is second to none. Just one small negative is the quality and lack of variety of the food, particularly the vegetarian options. That said, we don't expect 'haute cuisine' but SA, as with other airlines, could step up their food quality/variations. The A350-900 used on this sector is a brilliant aircraft, as is the older 777 used on the shorter sector from Perth up to Singapore.","Great Consistent Airline","0" "2019-03-23T22:39:30-04:00","Desktop","5","review","so what do you get when you fly the best airline, well the best. food was great, service good- in timely manner friendly and polite will fly again for sure.","great flight with a great airline","0" "2019-03-23T19:20:02-04:00","Desktop","2","review","Normal food disgusting gluten free meal not worth/could not eat overall the worst I have ever had from any airline. Was it serve hot yes so hot that the food was overcooked over heated and items had gone hard. Seating in premium economy with Singapore airlines is well below other carriers with premium economy seating. Service - they just wanted us to go to sleep, only drinks water had to press for service and it will say a drink was provided but it took a while and I think they made it so strong so I would not bother to ask for another one again I have 2 flights booked on Singapore airlines on Premium Economy which I and about to cancelled never again will I fly with Singapore Premium Economy","Premium Economy treated as we did not count","3" "2019-03-23T18:42:28-04:00","Desktop","2","review","We booked award travel tickets using Kris Flyer miles. Afterward we realized there was another flight available for award travel which would be a better fit for our schedule. Within an hour of original booking, we called Singapore Airlines to request that we change the booking to the more convenient flight. Even though only a short time had elapsed, the airline demanded $50 per person change fee. We asked for a supervisor to reconsider, but the supervisor also refused to waive the change fee. This airline offers a good in-flight product, on par with regional rivals EVA and Cathay Pacific. However, when it comes t extracting fees from travelers, they are just as smarmy as any other carrier. Be careful here, if you make a mistake you will pay for it. Lah!","Stingy Rich Asians-lah","1" "2019-03-23T18:14:40-04:00","Desktop","5","review","Very comfortable and spacious, not aware of any other passengers, attentive flight attendants, great inflight entertainment, food average, toilets average","Plenty of space and comfort on A380 to Singapore","1" "2019-03-23T17:49:42-04:00","Mobile","4","review","This direct flight by Singapore airlines from Singapore to Newark, NY, is currently the longest flight in the world, with around 17 hours flying time and only has 2 classes: business and premium economy. The business class on this new aircraft A350-900 is configured in 1-2-1 layout so pretty big in size and the seat is very comfortable. Unfortunately I kind not really like that we must stand first to convert it into flat bed, which is also not straight but ‘curved’. And it’s not easy to fold it back to a chair, I have to call the stewardess to help me doing it. This is my only disappointment, as I believe it would be much better, easy and convenient if we can just press the button to convert the seat into a flat bed configuration, no need to stand up first. Services are very good, SQ stewardesses treat business class passengers very well. Foods are tasty and delicious (too bad they don’t serve chocolates), cabin ambience is also very good.","Nice Business Class on direct flight to Newark","1" "2019-03-23T17:23:40-04:00","Desktop","4","review","Because of high turbulences, the pilot choose to divert the flight more south, so,wehad a pleasant flight and no longer that it was suppose to be. Thanks to the whole crew","400 miles more","1" "2019-03-23T16:48:50-04:00","Desktop","5","review","My first time on Airbus 320-800 and Singapore airlines turned our a very good experiance for both! The plane is great and the staff is perfect. Will fly back in few months!","Liked it a lot!","1" "2019-03-23T09:23:19-04:00","Mobile","5","review","Singapore airlines, better than Thai. Hot towels just after take off and before breakfast is served. Great variety of entertainment, clean plane and the food is quite good. Given they beat Thai substantially on price of economy ticket and gave a better product, once I rated Singapore and Thai as equals but now Singapore has taken a clear lead. Service was great, efficient and friendly, Singapore I think has improved on their already high standard. Well done Singapore airlines in the age of charge the consumer more and give less. ","Keeps the high standard ","1" "2019-03-23T09:20:41-04:00","Mobile","5","review","My wife and I flew Singapore Airlines from Amsterdam-Singapore-Auckland and return Auckland-Singapore-Copenhagen.All of the flights were good. Recommend the A380 for a little more space. The 777ER had a newer entertainment system (touch screen). The A350 was the smallest plane but modern. In general the service was great on all flights which we find most important. Plenty of good food too. The flights were also on time even though they had to divert over Pakistan airspace because of a conflict at the moment.","Good food and great service","3" "2019-03-23T08:14:11-04:00","Desktop","2","review","It was the worst on board experience I have had with Singapore Airlines for the past several years I flew this route. I missed the smiles and friendliness I enjoyed on board the previous flights.","Where were friendliness and smiles on board?","3" "2019-03-23T07:07:05-04:00","Desktop","5","review","My first time traveling on Singapore Airlines suite class, and unfortunately there was a 6 hour delay because of a fueling issue. In spite of that, the entire travel experience was still memorable because of the incredible service and luxury. The crew was most understanding and apologetic and upon re-boarding, they had everything prepared for me to rest as soon as possible, then have a great meal before landing. Needless to say, the suite was fantastic, even if it was the older version. I felt as if I was traveling on my own jet. Helped a lot too, that there was only one other suite class passenger in the cabin. PS: Praise must be given to the SQ First Class Lounge staff, who went over and beyond to ensure I was comfortable during the 6 hour wait.","Fantastic Service Despite a 6 Hour Delay.","3" "2019-03-22T23:30:20-04:00","Mobile","5","review","Not too many things can be said... Excellent service on board, always punctual, good food and more. The multimedia is amazing from movies to every other kind of service. I have seen ""a star is born"" and ""Bohemian Rapsody"" just one month after the exit at the cinema in Italy...","Wow","1" "2019-03-22T18:07:13-04:00","Mobile","1","review","It was my first time with Singapore airlines I chose it as I will be attending a meeting/seminar before flying to the Philippines. Given their reputation I at least have a peace of mind that I will have a good experience with them. Once I arrived in Singapore I waited for my luggage but unfortunately I only got the ones that contains gifts for families and friends. My personal checked in bag that contains things for my personal used (business suit, clothes etc) was not in the conveyor. I normally packed this way as I hate opening my bags and repacking it.I prefer to segregate the things needed that will be used for the trip. I filed a report and they said that it will be delivered the next day as the luggage needs to be located. They said that it was scanned in Paris but it was lost somewhere. I told the personnel that I need the bag as it has my personal stuff but he just ignored me. As I am tired for the 12h30 mins flight I decided to go to my hotel to rest as I needed to prepare for the next day. To make the story short I received my bag Sunday evening more than 48 hours since I arrived in Singapore. I send them email asking for reimbursement as I bought things needed in order to attend my work engagements. But they don’t answer I don’t know how it goes but at least an acknowledgement/response coming from them will be much appreciated instead of being ignored. I paid a quite expensive fare and I do understand that avoidable events happen but given their high and mighty reputation I expected a quality service. Goodbye Singapore Airlines ","Disappointed ","2" "2019-03-22T17:46:28-04:00","Mobile","5","review","SQ offers better service in premium economy compare to other competitor. From luggage handling to service on board. Their sit place looks neater with leather like cover and personal reading light. They could improve the amenities pouch and lounge service. ","better than competitor","1" "2019-03-22T15:46:17-04:00","Mobile","3","review","Flying with SQ in business class is supposed to exceed our expectations. Unfortunately the service onboard was average this time. It doesn’t reflect the reputation.","Inconsistent service with SQ","4" "2019-03-22T09:15:05-04:00","Desktop","5","review","Never flown with this airline before but would certainly do again. With such a long flight the choice of entertainment was brilliant and really helped the time pass. The flight attendants were very pleasant, something I have rarely seen in English staff, they worked hard constantly bringing drinks and refreshments all of which were included. Would definently recommend","Get airline by far","2" "2019-03-22T08:54:43-04:00","Mobile","5","review","Travelled to Singapore on our way to Vietnam then returned to Singapore from Cambodia for return. Travelled premium economy very satisfied with food which was very good . Brilliant service and happy staff. Would not hesitate to travel with them again. Plenty of leg room and comfortable seats.","First time with this airline ","1" "2019-03-22T08:48:35-04:00","Mobile","5","review","I am impressed with Singapore airline, everything was nice from booking to flying. Food and service were good. The seat was comfortable even economy class. And it is not expensive.","Impressed flight","2" "2019-03-22T07:21:47-04:00","Desktop","5","review","The flight was from Singapore Changi Airport to San Francisco with a stop in Hong Kong. The flight was great except for the plane change in Hong Kong. It was a typical plane change except that since we were getting off the plane from Singapore in Hong Kong, we had to go through customs and then security before getting on the remaining section of the flight to San Francisco. The flight from San Francisco was real good. The meals were good and the flight attendants were real good. The only down side to this flight was the plane change in Hong Kong. Leg room was good, in flight entertainment was good.","Great flight! Except........","3" "2019-03-22T04:51:28-04:00","Mobile","2","review","I took twice First. On 777 first class has one row and 4 seats, located in a small box crating the feeling of claustrophobia. Service is standard and not personalized, food below Swiss and Lufthansa standard. If you take Swiss or Lufthansa as benchmarks you will be quite disappointed. The flight from Singapore to Copenhagen was very late, absolutely no help for catching connecting flight. Something unseen for first class passengers on other airlines.","First class overrated ","4" "2019-03-22T04:13:29-04:00","Desktop","4","review","Generally Singapore Airlines business class flights are always comfortable and pleasant. Ample choice of food and beverage selection (actually they tend to overfeed you if you choose to over-eat). Plenty of entertainment options --- from movies to music. Very comfortable seats which convert to a comfortable sleeping bed.","Flight from Singapore/LAX/SFO/Singapore","2" "2019-03-22T04:06:46-04:00","Mobile","5","review","Simply the best airlines of this era. Good food. Nice comfortable seating. Take off n landing on time. Best behaviour of crew","Best ","5" "2019-03-22T03:37:27-04:00","Mobile","5","review"," On behalf of my family and myself I would like to thank you guys for the amazing services that you provide on board your aircraft. We had a chance to travel to Bali and Singapore on Singapore airlines as I would not settle for any other airlines and I must say you guys are very professional and courteous in your service..my daughter who is 4 years old was also well looked after and given due attention and she enjoyed the kids on board entertainment which kept her busy ..my wife and parents also enjoyed your flight and inflight entertainment. Though we did have a little issue with the food as there was a little confusion in the food that we had ordered and which was served..but it was promptly solved by the crew on board. No doubt that you guys are the No-1 airline in the sky. The entire process from check in till the end of our destination was smooth and without any hiccups. Thank you for an excellent experience on board your flights. ","Amazing airlines and top of the class service","1" "2019-03-21T23:20:47-04:00","Desktop","2","review","Since we first flew Singapore Airlines about 25 years ago it has been our most desired airline. We hadn't travelled with them for quite some time but we treasured their reputation - until we flew premium economy from Singapore to London. How disappointed we were. We used premium economy in both Air New Zealand and Qantas and were expecting even better still. Instead we had the worst. We had expected a personal service which, like the others, would include a warm welcome (even using our names), a glass of juice or wine, an attentive hostess or host throughout the trip and a cheery farewell. We got none of it. There was no welcome, no drink, no ongoing care and the same grim attitude when we left. We had expected the meal, the presentation and flavour to be an imaginative creation. It was not. Instead we received something akin to what we would expect in regular economy. The food was ordinary and unimaginative, the presentation shoddy and the plastic dishes crammed onto a tray barely big enough to cope. With the extra space in premium economy we expected among other things, a more generous tray where we could pretend to be in a restaurant. Instead we felt squashed into economy. We return on the same route in July and we are not looking forward to it. It is difficult to believe that Singapore Airlines could fall from our dreams so significantly.. Such a shame- it is no longer our desirable airline.","Singapore Airlines falls short with premium economy","3" "2019-03-21T18:34:11-04:00","Desktop","5","review","I always try and fly Singapore airlines when i trave,l so long as i can obtain the flight at a good price. Had to fly Brisbane to Singapore then Singapore to Male. 7/3/19. The seats are comfy. The food exceptional and the service amazing. Very impressed that they are using less plastic in their food serving. Love the complementry pillow and rug for those long flights. Nothing but smooth stress free travel.","Singapore airlines are the best","0" "2019-03-21T16:37:34-04:00","Desktop","4","review","From booking to travel everything happened seemlessly without any hitches. We did have a tight transfer in Singapore but we managed to land half an hour earlier than scheduled because of a tail wind which was great. Service from the attendants was first class. Checking was a dream as we had done most of it online.","Excellent Service","0" "2019-03-21T16:04:19-04:00","Desktop","5","review","The seats are very comfortable with an excellent in-flight programmes. The screen is touch-screen with usb port for charging. Food is nice and service is impeccable as usual.","Signature SIA experience. Comfortable, good food and excellent equipment.","2" "2019-03-21T14:10:10-04:00","Desktop","1","review","Wont write much..but just wanted to tell you that one of the senior FA shouted on my wife for not turning of the phone..even without knowing that phone is in flight mode.Her words were..I am telling you to shut the phone NOW..you...(she stopped after saying YOU, but obviously it was not going to be a pleasant word).with could easily get her racist tone!.However I do acknowledge that behaviour from some of the passangers was really appalling.","Terrible behaviour from FA","1" "2019-03-21T11:56:43-04:00","Desktop","4","review","Good flight. The seats were comfortable and we had enough leg room. It is just annoying when the people in front put there seats back and then watch the entertainment, it seems a case of"" I can so I will"". The food was good except the breakfast but overall good choice. We would use Singapore airlines again, the cabin crew were very nice and efficient and the flight overall wasn't too bad for such a long time.","Good flight","0" "2019-03-21T07:41:49-04:00","Desktop","3","review","Was on my usual SQ380 9.55am flight to Hong Kong for my business trip. All was fine till the plane took off. The aircon vent started leaking & dripped all over my t-shirt. After trying to avoid the leakage, & the seat belt sign is off. I pressed the service button but no crew responded. In the end I need to inform the chief stewardess & she told me it sometimes happens on A380. But I've took A380 quite often but this is the first time I encountered such incident. In the end, I got a seat switch to a front row which is supposed to be more premium (but it's right in front of the toilets :-( However, I still appreciate the effort of the chief stewardess..","Supposed to be a pleasant flight","2" "2019-03-21T07:26:15-04:00","Mobile","4","review","Stay away from window seats on the new Airbus A350 in Economy section. At least if you are more than 180 cm long. Box for entertainment is placed on the floor next to the wall and is stealing a lot of the floor space. ","No space for your legs. ","0" "2019-03-21T05:50:55-04:00","Mobile","1","review","You know what to expect when booking economy. But Singapur Airlines failed everywhere. We had a roundtrip from SFO with layover in JFK to FRA and nothing worked. We couldn’t check through our luggage in SFO to FRA and had to pick it up. On our way back Singapur Airline didn’t manage to get our luggage on our connecting flight back to SFO during a 5h layover... so back home no luggage. We weren’t able to get our boarding pass for our connecting flight because Singapur Airline didn’t transmit our reservation correctly to Alaska Airline. But back to the flight with Singapur itself. The food is bad, no salt or pepper with it, mushy, lukewarm, but at least they serve good ice cream. I was badly dehydrated because they only serve you three sips of water and than take away your cup. They are producing masses of waste instead of just refilling your cup but don’t bother - you will still only get three sips. Bring your own! One of the toilet flushes wasn’t working proper and flushed during the whole flight, which was extremely loud. Their in-plane entertainment offers a huge variety with new movies but each movie has it’s own channel, which means you have to rewind to the beginning and this was weird and didn’t work properly. Than we had like 15 announcement that we soon touchdown and have to buckle up. They start playing some awkward jazz music really loud an hour before landing. So forget about watching the end of you movie. You will hear their music and be interrupted constantly. On our second flight i wanted to use my iPad with headphones. The steward insisted that I am only allowed to wear on of my ear plugs to ensure I hear all the announcements! What?! Never heard such a BS. ","Never again","4" "2019-03-21T03:33:50-04:00","Desktop","4","review","I've travelled with this airline for 4 times now.I was always very happy with their services, the planes are comfortable and the provide blankets,pillow,headphones,food,all kinds of snaks and drinks,good films and tv series during their long flights. However,last time I wasn't so happy. My window was dirty with grease,I found used glasses near my seat and the worst thing was that they give you a menu before flying so you can decide what you want to eat during the flight and for breakfast I wanted noodles, the air hostess didn't even offer the second option. She just brought me what she wanted and I told her I preferred the noodles so they told me they had ran out of them, which for me is not acceptable. Even if you don't have that option, just tell me.","Always excellent, last time disappointing","2" "2019-03-21T00:52:00-04:00","Desktop","2","review","Despite having over 100K points, gold status and always choosing premium economy fares, not once have I been able to request an upgrade. Even on flights with business half empty - never happens. You can't bid prior like other airlines, if it's disabled in manage booking you will only get deflected answers from kris flyer support team. So if you're looking to build status with a view to getting the occasional upgrade from premium to business - forget about it. Go with another airline.","Upgrade from Premium to Business? Forget about it","1" "2019-03-20T15:48:05-04:00","Desktop","4","review","Was a great smooth flight with excellent service. You get the little extras Which make a big difference, refresher towel, nibble nuts, free drinks. Service is always quick and efficient. The meal was very tasty.","Great flight","0" "2019-03-20T15:11:50-04:00","Desktop","5","review","Been traveling this route for the past fourteen years. Every flight has been with Singapore airlines. They are fantastic. Lots of room in Economy, service is great.","Regular Traveller to New Zealand","2" "2019-03-20T15:00:11-04:00","Mobile","5","review","We traveled return to Barcelona. We traveled as a group of 10, we pre-selected our seat so that we were close together. Service was outstanding, nothing was a bother. Seats are as comfortable as any economy class, there were foot rests, blankets and pillows, they also issue ear pieces and a comfort pack, tooth brush, tooth paste and a pair of socks. Entertainment system was reliable with latest movies. Was a reasonable trip considering first leg 13hrs and second leg 8hrs.","Singapore Airline Economy ","1" "2019-03-20T12:12:29-04:00","Desktop","5","review","Flew economy from Manchester to Singapore and then onto Brisbane and back again. The professionalism of the staff was first class, friendly considerate and firm when they needed to be. The food was excellent and my wife whose gluten free also had good meals. The entertainment system is excellent with large touchscreen monitors and the latest films. The seats were comfortable and had decent relining and foot rests, it was easy to see why they have regularly been voted the best airline in the world.","Professional, great service and comfort","0" "2019-03-20T11:19:46-04:00","Desktop","5","review","So far this is my favorite airlines to travel with. The hard product is not the best in the world. I would say Emirates probably wins that one by a little. However, the soft product the customer service is second to none. The stewardess were great and gave me all the drinks I wanted and did not cut me off when I binged a little. I have a high tolerance and I appreciated that. I highly recommend traveling with Singapore Airlines. Sure, it is more expensive, but you do get what you pay for.","Premium Economy Singapore Airlines","0" "2019-03-20T07:46:52-04:00","Desktop","4","review","Out bound we traveled on a A380, looked very new and clean. Cabin crew service was excellent very organised and attentive the whole flight. Unfortunately our return flight was on a 777ER 300 with the old style seating ,we noticed that several passengers near us including myself had faulty seats that did not recline despite the best efforts of the crew, so if the person in front reclined you had the tv monitor in your face until a meal was served. Also unlike the outbound flight the cabin crew appeared to be leaderless as they were noticeably disorganised, for example running out of a man dish at the beginning of the flight (and we were setting in the forward economy section) and they then stated serving drinks before many passengers had received their meals. Bewared if you want the famed SIA service only book the A380 for comfort and service.","Tail of two flights","0" "2019-03-20T05:24:47-04:00","Desktop","5","review","Both flights were very good. A380 on the way out and 777 on the return. Comfortable cabin with good legroom. Excellent service. Shame all airlines aren't like this.","Great flights.","0" "2019-03-20T05:01:39-04:00","Desktop","5","review","I love the Thai uniforms that the stewards and hostesses wore. The staff were very friendly and helpful. The food was delicious and as ordered (Hindu vegetarian & infant meal), there was sufficient space to be comfortable, and the bassinet was comfortable for my baby (although I wish they had a baby pillow). The highlight for me was the entertainment. We watched Bohemian Rhapsody, A star is born, Crazy Rich Asians, the latest movies as well as some golden oldies were all there. The cabin was neat and the aircraft was well kept (toilets cleaned regularly).","Spacious and great entertainment","2" "2019-03-20T04:17:35-04:00","Desktop","4","review","didn't mind Singapore Airlines. I love Changi airport! so big and so many things to do! but almost missed our connecting flight home because of delays! and had to catch the sky train to another terminal! was a close call!. Overall I would fly with Singapore airlines again.","Not a bad airline to fly with.","2" "2019-03-20T03:20:08-04:00","Mobile","5","review","Decent price, service was good, food was decent. In flight entertainment content was alright for a 2hrs flight.","Singapore Airlines to Surabaya","0" "2019-03-20T01:48:08-04:00","Mobile","2","review","Not by my choice, Singapore Airlines booked me on their cheap airline Kalibo. In the past, this route had been by Silkair which gave one the privelige of the Changi Progam Collection privelidge. But on.. not when the book you Scoot.. this is bad.Not Happy","Booked on connecting flight, Singapore Airlines Subsidery Scoot.","0" "2019-03-20T00:56:49-04:00","Desktop","3","review","Singapore Airlines is without doubt one of the world's safest and most professional airlines. But who dreams up their connections? Just how is one supposed to transfer from SQ185 (Saigon to Singapore) arriving 22:55 (Terminal 2) to connect with SQ225 (Singapore to Perth) leaving 00:10 (Terminal 3)? For starters you always need to add another half hour to arrival times to allow for taxiing, so the estimated time was quite unrealistic. And Singapore airport is HUGE - it can take an hour to get from one terminal to another, although there are buses and trains (if you can find them). Made my connection with seconds to spare. Singapore Airlines - how about booking flights that don't require the athletic prowess of Usain Bolt?","Never knew I could run so fast !","0" "2019-03-19T23:37:31-04:00","Desktop","5","review","Flew from NRT to SIN on SQ637 Business Class using miles. It was a truly enjoyable experience. Although, the regional business class seats on the new 787 is really tight compared to their other Business Class seats. The fantastic service makes up for it but if I had to pay full price, I made think twice. Check in was a breeze, got out boarding pass, cleared immigration and security and went to the business class lounge for breakfast and got a bit tipsy from the sake and beer! Freshen up with a nice shower then boarded the plane. The whole family had a great time with the IFE, delicious food and wonderfull service! Alhough the IFE on my wife's seat had sound issues, a simple reset by the cabin crew solved it. The only sad part was the flight took only 6hrs. Wished was longer. Will definitely fly business again once have sufficient miles but hopefully will not be on their 787 regional business class seats.","Best way to fly!","0" "2019-03-19T23:08:10-04:00","Desktop","3","review","Quite pleased with the seat in business but when it came time to sleep I felt like I was ina third class train compartment. 1 absolutely no privacy 2 bed was at a peculiar angle 3 huge obstruction where your head should go. 4 no bedding, it was all folded into the seat. This was the first business class international flight with no amenities kit. Non in stock in the bathroom either","Be careful of which aircraft","2" "2019-03-19T22:59:51-04:00","Desktop","4","review","Due to group dietary constraints, ordered seafood meal and it's delicious. Space is ok, service is ok, flight is on-time. Toilet is dirty.","Delicious seafood meal","2" "2019-03-19T19:55:00-04:00","Desktop","5","review","It was an enjoyable experience the food was excellent and the staff were very helpful. my only small comment was that I didnt like the relining bed to be diagonal.","The flight entertainment was good and the food and service was even better.","1" "2019-03-19T18:27:36-04:00","Desktop","5","review","Singapore Airline is a excellent Airline to fly on because of their excellent safety record, amazing inflight service crew, cleanliness throughout the plane, on time schedule and excellent customer service ","Flight to Yangon from Perth","0" "2019-03-19T18:04:27-04:00","Mobile","4","review","Nice airline, bit stingy with alcohol but seats comfortable and food reasonable. Decent choice of entertainment with good selection of latest films. Internal flights less accommodating receiving and egg mayo sandwich in clingfilm for lunch.","Clean and punctual","0" "2019-03-19T17:44:23-04:00","Mobile","2","review","Recently bought a flight for April 2019. Due to unfortunate circumstances I had to change the flight either into my partners name or move the date to fit my new plans. Both options were absolutely extortionate, therefore resulting in me having to buy a brand new flight and throw away this entire journey. Such a shame and waste of money that people just don’t have to throw away. And all for what? To line your pockets some more.","Conmen","1" "2019-03-19T16:27:09-04:00","Mobile","4","review","Flight was on time check in was easy happy flight attendants had two seats together in the centre but would not have mattered where you sat all seats where good service was good with good bar service and food lots of movies to choose from but a lot where old . Ear phones on board where not much good had three pieces to choose from that kept coming apart . Blankets where thin and not soft need replacements badly but over all a good flight would book again if it was a good price if not look for another airline.","Holiday","2" "2019-03-19T16:21:17-04:00","Desktop","5","review","In years of travel, I have found Singapore Airlines to be the most consistent in terms of service. Unlike other airlines flying similar routes in Asia where their hub is the layover point, Singapore Changi airport has more to offer than other airports for a long layover. The entertainment on board continues to have the best and the latest while their food selection as well as the pre-order selection is amongst the best. Only downside is that the pre-orders tend to be served very early and if you are sitting in a group, you tend to wait till the rest have been served or the drinks are in at the very least by which time the food gets cold. But the boarding sequencing ensures minimal hassle for the larger planes","Always the preferred choice","0" "2019-03-19T13:51:40-04:00","Desktop","5","review","Always a pleasure to fly with Singapore airlines. Ground staff and crew staff most helpful. Food very enjoyable also. ","Good way titanic","0" "2019-03-19T13:37:07-04:00","Mobile","5","review","Great flight with really happy aircrew who just wanted to make sure everything was spot on. From getting on board to the gate in Houston they could not do enough. Thanks it was fun!","Relaxed friendliness","2" "2019-03-19T12:58:59-04:00","Desktop","4","review","Everything at the airport went smoothly to check-in and beyond. The air crew staff were very smartly dressed and worked efficiently through-out the very long flight. Food and drink was very good . Usual inconvenience when the seat in front is pushed back reducing our space. Journeys of this length are often very uncomfortable especially if you are unable to sleep. The blankets provided were indeed needed to reduce draughts and help keep you warm.","Long journey but worth it","2" "2019-03-19T12:55:54-04:00","Mobile","4","review","Flight departed and arrived on time, kudos to punctuality! Slight disappointment in the in flight entertainment but matter has already been picked up by Singapore airlines.","Flight experience","0" "2019-03-19T11:56:38-04:00","Mobile","5","review","I wondered today why I have never written a review on Singapore Airline, though I have been flying with SQ at least a few times a year for more than a decade now. Most of the times we tend to forget the need to put on record about things that are good. In case of Singapore Airlines, there’s a reason why it’s called the best. The reason is their service culture. I call it culture because you can experience it at every level and it comes very naturally. My today’s flight from Beijing to Singapore SQ805 was delayed due to late arrival of incoming flight. I received a communication well in time so I could take time to reach airport. When I went for checkin, there was a notice at checkin counter with not only apology but also with an assurance that the Airlines would take care of all the impact to the passengers with connecting flights. I could also on arrival at Singapore how efficiently it was handled, though I had no impact for myself as I had almost 5 hrs of transfer time before my next flight to Chennai. At the boarding gate in Beijing, there was refreshments for passengers even though the delay was only an hour and a half. In flight service, as usual, was of top class. Here I am talking about not only SQ 805 but also my connecting flight SQ 528 from Singapore to Chennai. In flight service on SQ 528 was even better. It is the people who makes difference. Singapore Airlines’ true strength, besides their modern fleet of aircrafts and well laid Systems & processes, it’s the employees, starting from pilots to the inflight service crew to the ground staff, they are awesome people. Thanks a lot, Singapore Airlines. Keep it up!","There is a reason why Singapore Airlines is called the Best ","0" "2019-03-19T11:34:57-04:00","Desktop","4","review","Pretty good all round but not the exceptional experience I was anticipating. Check in etc was superb, comfort was fine and food very good but I found the service provided by the aircraft service crew to be a bit impersonal.","SAID TO BE THE BEST?","0" "2019-03-19T10:28:23-04:00","Desktop","5","review","Good food, good entertainment, comfortable and spacious seats, and friendly, courteous and accommodating staff.","An Unforgettable Flight","0" "2019-03-19T09:35:52-04:00","Mobile","4","review","Singapore airlines flights are superb. No motion sickness. As u donot feel any movement.Food should me somewhat much better. Veg Food is ok ok. But other services n best.","Nice flights..","0" "2019-03-19T07:58:06-04:00","Mobile","5","review","The service by the crew was simply outstanding. I can add nothing more to that comment! The food was superb, the hard product extremely comfortable. And the inflight WiFi was sufficiently quick to enable me to surf, WhatsApp and email.","A truly Great Way to Fly.","0" "2019-03-19T01:48:43-04:00","Mobile","3","review","Flew brisbane to singapore than singapore to Phuket, this flight had no entertainment but it was a short trip. It was a very bad desent worst pain ive had in my ears in a flight. Food was good. But had to ask for drinks, its not a free flowing trolley","Less than expected","0" "2019-03-19T01:43:50-04:00","Mobile","3","review","The aircraft was clean, though you need to get your headphone/earbuds at the entrance area of plane before you board. Youget given a menu the food was chicken curry or fish, i opted for chicken curry-it was not a memorable meal. Comes with fruit and water. The Maggie Bear ice cream was great. It was a rough landing. Compared with others ive had. Entertainment is new and current devices worked well. ","First time flying singapore","0" "2019-03-18T23:27:26-04:00","Desktop","3","review","We tried this airline for the first time. Check in was easy and available before the normal 3 hour time for other airlines. The staff were friendly and very helpful. Our seats were up front in economy and we paid extra for exit row seats. The flight was sensational. The crew were fantastic and service, food and drinks were all great. We could not fault anything going to Singapore. They brought water around regularly, and cold drinks on request. The flight over was the bes the best flight i have ever been on. THE RETURN FLIGHT WAS THE OPOSITE. We checked in early which was great and toured the terminals of the airport. When it came to boarding we showed our passes at the check in area. We were told to wait while they had a confrence about our seating. We did ascertain that they did not want us to be seated in the exit row seats we had paid for and told us we were being seated elsewhere. Trying to talk to the staff was near impossible. After they were shown our previous boarding passes for the exit row seats they walked around in circles talking about us until a female member yelled out in a loud voice a very derogritave comment about me. After saying this twice i stood up and the supervisor came over to me and apologised on HER BEHALF. He then allowed us onto the flight in our booked seats. Unfortunatley this time we were in the 3rd rear part of economy. Walking to our seats we saw a male who had been wheelchaired to the entrances and his wife using a walking stick. He took a seat and she sat down giving her walking stick to the hostes who put it in the overhead lockers. Both of them were seated in exit row seats. THIS ACCORDING TO CHECK IN STAFF WAS NOT PERMITTED AND AGAINST THEIR TRAVEL POLICIES. DOUBLE STANDARDS. We were seated and the flight took off. The front section on our previous flight was quiet but in the rear it is very noisy from the engines. I would ask for forward seating next time. The hostes handed out menues to the first two sections of economy but not the back section. We did not get one. Flying over water was offered regularly, flying back only with meals. Very dissapointing. Service in this section was extremley slow compared to our flight over. Drinks this time were half a small cup, a mouth full compared to the flight over. We definatley felt being in the back of this plane was really the unwanted passanger section. Service was no where as good as the flight over. Overall great flight to Singapore but dissapointing low class return flight. One item to remember, when flying to Singapore keep your boarding pass as showing this at attractions in Singapore entitles you to a 10% discount on entry sees. Ie. Zoo, Bird Park etc. Big savings to families. Loo Having exit row seats gave us extra leg room but cost $55 more to get those seats. Rear of economy very noisey compared to front section of economy. Service better in front section again compared to the back. Overall two different flights over and back to Sydney.","GREAT FLIGHT TO SINGAPORE BUT NOT RETURNING TO SYDNEY.","2" "2019-03-18T22:43:44-04:00","Desktop","5","review","This was the trip of a lifetime to New Zealand with a 3 day stop over in Singapore. Right from check-in at Heathrow, use of the business lounge and throughout the flights to Singapore and Christchurch the staff’s attention to detail and customer service was exemplary.","Once in a lifetime trip","0" "2019-03-18T18:23:31-04:00","Mobile","5","review","I usually fly to India to see my family and I always like to go with Singapore Airlines..they are the best in service and staff is very helpful....Thanks Singapore Airline to make my trip easy ","Best Airline ","1" "2019-03-18T18:20:06-04:00","Desktop","4","review","Seat were good, food was good, entertainment system good, boarding good, but service with a smile gone. I use to value Singapore Airlines as one of the best airlines in the world but something has changed with the on board staff. Don't get me wrong, they do their job but the genuine smiles have disappeared.","WHERE HAVE ALL THE SMILES GONE?","0" "2019-03-18T18:13:44-04:00","Desktop","5","review","A380 - luxury although the plane was old, it was very comfortable. The seats were leather and built for giants but comfy. Loved the service with a smile on this sector, nothing was too much trouble for the staff. Good food, so no complaints.","SINGAPORE TO DELHI - NOW THAT'S WHAT I CALL BUSINESS CLASS","0" "2019-03-18T17:55:16-04:00","Desktop","4","review","Singapore Airlines was top of the pops as far as flying was concerned. On this flight however, the stewardess were just doing their job, going through the motions and nothing more. Felt like it was an imposition to ask for anything. Guess service has changed or maybe it was just the crew on this flight.","UNFORTUNATELY THE SERVICE WITH A SMILE HAS GONE","0" "2019-03-18T16:09:42-04:00","Mobile","3","review","Have flown SIA whenever possible (usually at least twice a year) for some years now and always found them to be superior in every way to their competition. Loved the expertise shown on every level from safety standards, ease of booking flights, comfort, entertainment, food, staff attention etc, right through to luggage handling, But my recent experiences have been more than disappointing...what has happened to the SIA food menu? -It is seriously inferior these days to less than 2yrs ago. Our scheduled flights to & from Singapore were both around 9-9.30am. Having an early start (4am) got to Brisbane airport by 7am to checkin, and had breakfast in the SIA lounge. No complaints there. But then after boarding we found our flight’s main meal was breakfast (again)served almost as soon as we reached cruising altitude. Worse than that it was egs reheated omelet, a poor selection of tired looking fruit (a few grapes & orange segments) & yoghurt served in a commercial pot not even in a bowl. Basically uninteresting & unappetizing, tea or coffee & a plastic container of water, then nothing until a packaged snack, which was also basically inedible, a couple of hours before landing. Could we not have had a decent lunch menu (served slightly later-round 2-3hrs into flight) & a snack just before landing. And where are the cheese & bics (the stale old pretzels just are not up to par) when you’re enjoying a drink? Exactly same thing happened on our return flight from Singapore, only to exacerbate things more, the departure was delayed for 2 hours so we still got same tired breakfast menu at lunchtime!!!! The food was shameful & most people just pushed it around & buried it under their napkins. And this was business class. God knows what economy passengers got!!!Yet we flew an early morning flight SIA -but operated by SilkAir, economy to boot, for a very short leg to Phuket and got a great meal - same parent company??? I know meals are only a very small part of a flight, but these days, when SIA faces much cheaper price competition from other great airlines, this is an area they cannot afford to neglect! Customer service & satisfaction is everything when it comes to referrals. PLEASE UPGRADE THE MEAL MENUS TO THE STANDARD EXPECTED BY LOYAL SIA PASSENGERS!","Food menu needs serious upgrade","1" "2019-03-18T13:27:01-04:00","Desktop","5","review","Great hostesses and comfortable seats. Changi airport is great for long stopovers. All in all along but easy trip.","Great service","0" "2019-03-18T10:26:18-04:00","Mobile","5","review","With 14 Hours to LA and 18 hours to go back to Sgp, The excellent service from the cabin crew really helps this long haul flight. Their attentiveness to my need really appreciated!!! The premium economy on these flights are better than the one i used to London previously. It felt wider and has more leg room. The amenities are just ok. Very basic - socks, eyecover, earplugs and toothbrush. Wish they would provide some lotion, would be great for long flight (but they do have lotion in the lavatory) Be reminded that this is a very long flight so make sure u made yourself comfortable. ","Super Long Flight ","2" "2019-03-18T08:48:39-04:00","Desktop","1","review","I booked a ticket with Singapore Airline from Paris to Singapore, the money was deducted from my bank account, but both staffs from Paris and Singapore office insisted that they did not receive the payment, and refused to check my transaction number (offered by my bank). The staffs' attitude was horrible, and very incompetent. I had to repeat myself several times. I believe there is some serious technical glitches with Singapore Airline's booking system. Their customer hotlines were not toll-free, and I was charged 60 euros for my telephone bill. As a Singaporean, I always regarded Singapore Airline as one of the best airline service in the world. But sadly, it is just getting trashier. I don't recommend anyone booking their tickets with Singapore Airline.","Absurd Ticket Booking Experience","2" "2019-03-18T08:00:18-04:00","Mobile","5","review","Boarded the flight from Sydney, the destination being New Delhi with a two hour transit halt at Changi. Right from the checking in to deplaning the experience was indeed delightful. I had pre ordered the IVML food which was served hot and the quality and presentation was pretty good. The cabin staff I must say were really professionals. I wish the airline a bright future. ","Exquisite airline ","0" "2019-03-18T07:37:01-04:00","Desktop","4","review","Nice plane, clean and good crew, food was reasonable and overall a good flight would recommend Singapore Airlines","Good service","0" "2019-03-18T01:43:48-04:00","Desktop","1","review","I purchased double tickets as I have done before without any problems. When I arrived at the Singapore airlines with my to tickets and luggage they refused to let me go through with the second ticket and luggage. The staff and supervisor was so rude and made me feel as if I was a thief and criminal and had a conspiracy with my second ticket because apparently it was still ""open"" and I would go back and cancel it and get a refund. He totally refused to assist me and kept my luggage back. I stood by the counter for two hours and begged for some higher authority to help me. He just said that it is Sunday and no one available and threatened me that the counter is going to close and the baggage ""dropped and discarded if I do not make a plan quick. So I had to leave it there with the information of my taxi driver to collect it and take it back to the supplier. I am a very loyal Singapore airline flyer and ambassador for the airline because of all the great experiences I had before. I can not begin to tell you how humiliated, traumatised and frustrated I felt in that powerless moment at the counter. My luggage was not even over the weight limit and I have not committed to crime but treated as a criminal. I did however get my luggage a week later after lots of begging and fighting. no apologies. Singapore air still trying to collect more payments on my credit card.","HUMILIATED AND TRAUMATISED. DISGUSTED.","2" "2019-03-17T19:46:23-04:00","Mobile","5","review","Excellent service SQ 38 Sin-LAX direct flight from Singapore to Los Angeles after dormant for a long time. Very good meal, especially can have pre order before flight with a lot of choice","Excellent service SQ 38","2" "2019-03-17T18:56:14-04:00","Desktop","4","review","Upgraded myself on this trip to India, due to not being overly impressed with ""cattle"" class on previous trips. To be honest, loved the seating, very comfortable and gave you a degree of privacy from your fellow passengers. Food and drink was okay, not particularly better, considering am in business class. I took 4 flights on SQ this trip, all business class and I can say, no crew were overly friendly. They did their job, were attentive and efficient... no natural friendliness, no good morning, good evening, as I said.... they did their job, however, was always left to find my own seat! A negative ... travelled o Airbus A380 from Sydney, I noticed my seat belt was ""frayed"" .. which did surprise me!","Exceeding professional and efficient ... I feel, missing personality and friendliness","0" "2019-03-17T18:06:14-04:00","Mobile","1","review","Flew Singapore to Perth in business and I was extremely disappointed, firstly flight was delayed I was waiting at the business lounge however the staff failed to give me any update, I walked to the gate as to bord the plane when the staff there told me “ we where looking for you as due to the delay you will miss the connection to Perth”..... I thought I was dreaming... I was setting in their lounge the full time and nobody mentioned anything... i could have changed the flight and take the direct flight with TG if they would have informed me on time!!!!! Result I was left at the airport waiting for their next flight and unfortunately arrived extremely late to my business meeting. NEVER AGAIN!!! On top of that the business class is dirty, had all the dirt and food from previous passengers","Disappointed","1" "2019-03-17T13:07:40-04:00","Desktop","5","review","Travelling back to AUS was a lot better than going to Sri Lanka. The food was a lot better. I do not know what they changed but it was a big improvement. Excellent flights. I can highly recommend this airline. Good to see they got the message. Thank you Glen W Melbourne Australia","""BETTER THAN BEFORE""","0" "2019-03-17T09:42:14-04:00","Desktop","3","review","Ok, I'm not expecting Business Class for the cost of Premium Economy but apart from the very welcome extra seat width and pitch very litlle else seem to be offered. Check in was poor. We were unable to check in on-line as an 'Air New Zealand' customer so we got to the airport early. The ONLY seats left were two centre seats which is always a pain as you have to climb over someone else to get out. Someone has to have them but when I asked how to check in early to book a seat (which presumably others had done) I was given a blank look by the staff. Cabin staff are excellent and faultless. They did their very best. A glass of water in a plastic beaker was offerred after the plane took off (no sparkling wine as others) Food appeared to be same as economy and was served with plastic cutlery and 'glasses' (water in a pot with peel back foil lid that spills as you pull to open). Drinks were adequate but again appeared to be the same trolley as economy. A 14 hr flight is never too enjoyable but the Premium Economy service was well below that offered by both Virgin and Air New Zealand (which we thought was excellent) Am I expecting too much? Perhaps, but Premium Economy was well over twice the price of economy and in this instance just not worth it. I had always believed Singapore to be about the best around. This was not my experience.","Premium Economy? More Economy than Premium","3" "2019-03-17T08:47:12-04:00","Desktop","5","review","We had four flights with Singapore airlines, the first was the 380 which was of course fabulous, the service was perfect. All of the staff were discreet,polite and couldn't do enough for you. The food was on the whole excellent with a great choice of drinks. We had two centre seats, my only grumble would be that we were;t often served at the same time which was a pity. We enjoyed our experience so much that the flights became a very enjoyable part of our holiday, will definitely not look forward to our usual short flights to Europe again! Thank you Singapore airlines.","Height of Luxury, excuse the pun","1" "2019-03-17T08:41:23-04:00","Mobile","5","review","No doubt, SQ is one of my favourite airlines since I was a little child. What a pleasant journey, CgK- Sin ontime , smooth landing by b777-200 retrofit. My special seafood meal was served by a plate which is used in Business class. Very surprised. Love my seafood meal. Very fresh prawn n fish. Those stewardess who serving my row was an excellent. Her charming and natural smile made my family felt enjoy along the flight. I forgot to ask her name and send a compliment letter to SQ. Luckily , I still kept a pic of her during meal service. Thx for your hospitality.","The best service","0" "2019-03-17T08:39:07-04:00","Desktop","4","review","Excellent Airline,we have flown with Singapore Airlines for many years.With one exception have we have always been pleased with the flights. We travel long haul flights although economy, we pay more to have the extra leg room by the excit door,it makes such a difference to our comfort on the journey,","4 Flights","1" "2019-03-17T07:52:33-04:00","Desktop","5","review","First time to Asia and went with Singapore due to its reputation. It did not disappoint. Very clean and efficient. Service and meal quality was outstanding.","No doubt the best airline in operation","0" "2019-03-16T21:48:26-04:00","Mobile","3","review","A 380 full house...check in was quick and easy,boarding despite the huge crowd was methodical and swift. We sat in 2 centre seats at row 44. Rather cramped conditions but satisfactory.Punctual flight and arrived earlier than scheduled.There was hardly any turbulence and the huge plane was extremely stable..Very comfortable ride throughout.The 2 main meals were average in quality,in between there was a promise of buns and sandwiches on request, tried to do so but stewardess just looked at my raised arm and my"" excuse me""then walked away without acknowledgment...finally I had to go to the back of the plane where I was told..help yourself. Hmm .... (A direct contrast to our return flight Sq 282 to kl..16.3.19..where we had the pleasure of experiencing the usual expected SIA service....kept offering drinks and buns,peanuts and a 2nd hot towel etc... enthusiastic cabin crew walked about regularly to attend to needs of customers)...Here at Sq 285. 2.3.19..no activity service wise, except for a young Indian stewardness ...rest presumably gone elsewhere? Poor supervision or probably the lack of...","SQ 285 2nd march'019","0" "2019-03-16T21:38:22-04:00","Desktop","5","review","Once again, Singapore Airlines did us proud. A very comfortable journey with good food and good movies. Best of all, when we arrived at Manila, our luggage had been correctly checked through from Dunedin (NZ) to Wellington to Singapore to Manila.","Final Part of Our Journey: All good!","0" "2019-03-16T18:44:52-04:00","Desktop","5","review","A very good flight with excellent service. It's a bit tedious having to stop at Melbourne. I was a bit shocked by the thoroughness and aggression of the hand-luggage security check, considering we remained air-side at all times. The transit departure area was not very well air-conditioned, and some water fountains should be provided (this is not a criticism of Singapore Airlines).","A very good flight with brief scheduled stop at Melbourne","0" "2019-03-16T18:34:49-04:00","Mobile","4","review","The 10 hour flight was satisfactory and the service for me sitting at seat 54 H was good,pleasant,efficient.Very happy with the outstanding service provided by flight steward Yap Shi Ting who helped me ,without asking, to place my bag onto the overhead compartment. Noticed that he was friendly,helpful and very professional when dealing with all passengers;later ,we spoke to him re our forthcoming sq flight to Kuala Lumpur on arrival at changi ,and he tried his level best to explain our questions,all correct! a confident,extroverted young man with a passion for his work! Those in his group were performing well too...absolutely no complaints! Easy check in and systematic boarding,we were given a small bag containing toothbrush and socks,2 rounds of refreshing hot towels,and several rounds of various drinks plus buns n bread etc in between the 2 main meals Food was average,nothing extraordinary,seat was rather cramped and leg room was average but still comfortable. Overall...7/10","Flt sq 282 16 march '19","0" "2019-03-16T18:23:15-04:00","Desktop","5","review","A very good flight, as usual. We had checked our baggage through from Manila, and it arrived fine. I particularly liked the at-gate security checking.","Excellent, as usual","0" "2019-03-16T18:17:38-04:00","Desktop","5","review","The flight departed exactly on time. Good food, good service, good movies. Arrived on time. Also, we were able to check our baggage through to Auckland.","Very good, as usual","0" "2019-03-16T17:55:35-04:00","Mobile","5","review","Another great flight with Singapore Airlines on there brand new plane. 350... The service was great, welcoming and all was asked for was given. The seats are comfortable. The new monitors are easy to use and everything so clean. ","Another great flight.","0" "2019-03-16T15:24:17-04:00","Mobile","4","review","Flight should have departed at 21.45 and we boarded at 9 pm and sat on the tarmac with a computer related problem until 3 am. Finally the captain decided to deplane the passengers who were really hungry by then. We had been offered water and a small packet of peas after 2 hours and a packet of potato chips after 4 hours, but no substantial food of any kind. I’ve been in this situation before and usually a round of drinks is offered after a couple of hours delay and snacks but no such luck this time. We then waited at the airport lounge for two hours to get taken to a hotel where we checked in at 6 am and were told to get some refreshments from the breakfast buffet (which wasn’t really open until 6.30). By the time our luggage was in and we could hit the sack it was 7 am and we were told to be downstairs ready to go back to the airport at 11 am. That meant a maximum of 4 hours sleep! As it turned out we had 3 hours, then gathered at the lobby at 10.45 only to be told we would be picked up at 1.30 after lunch! Coordination was not good. Refreshments on board could have been served much quicker. It took ages to sort out transportation to the hotel and then we were misinformed about onward arrangements. Eventually the flight was scheduled to leave 20 hours later at 5.30 but was further delayed an hour to 6.30 pm, so why we needed to be up and ready at 11 am was unclear. Once onboard things were smoother and although many had missed their connecting flights, we were taken care of much more efficiently in Singapore airport: we were met with hotel vouchers, and allowed to take individual taxis to the hotel, which minimised the waiting time and reduced frustration levels. We were also given a $100 voucher to use against a flight or duty free shopping. Not a great experience but managed fairly well overall. Flight safety is what we need and a fresh flight ensured that !","Technical difficulties on a A-380","0" "2019-03-16T14:11:17-04:00","Mobile","5","review","Thank you! Great flight, comfortable, excellent service. Absolutely no complaints. Singapore Airlines is by far the best long haul service in economy and at a great price. ","Excellent ","0" "2019-03-16T11:03:08-04:00","Desktop","5","review","We were so fed up with substandard travel we decided to try Singapore Airlines even though it meant travelling to Manchester. Incredibly it was cheaper even after paying train fares and one night in an hotel! The booking system was easy and straightforward, the checking in on line the same, and choice of seats was so easy for us. Once we got to handin in our luggage the staff again were so helpful and made the suggestion to change our seat so we would have three seats to use for the two of us. Passing through security and into the departures was a cinch, We were welcomed on to the aircraft by beautifully turned out crew, who were so welcoming and helpful. The plane was clean and smart, the entertainment system easy to manage. We were offered water/orange juice so regularly throughout the trip, and the food was glorious, a choice between European and eastern. Nothing was too much trouble and they remembered everything they said they would do. I can't recommend them enough, and will be flying with them in the future, wherever possible.","This has good reviews and they are well deserved!","1" "2019-03-16T09:19:30-04:00","Desktop","5","review","I have been travelling quite extensively recently with Virgin (good) BA (going downhill) and AA (awful customer service). I was impressed by Singapore Airlines, the staff especially were immaculately dressed, beautifully polite and managed service with a smile and an easy manner, not something the other airlines display these days. The plane was well kept and meals very nice. Nothing to criticise, wish more airlines were like this. ","Long flight made better by great service and a smile","0" "2019-03-16T07:18:42-04:00","Desktop","3","review","I was on the premium economy from Japan to Singapore and business on return. The Premium economy is just economy plus by a slightly extended seat. It is fine but not terribly impressive. I took the night flight and booked the business to sleep well. But the seat is very strange. Huge in width but short when making flat position. This forces passengers to sleep diagonally. I tried to make it a couch position, but it was not possible. It was a very strange experience, and naturallly I could not sleep well.","Just OK","0" "2019-03-16T04:19:26-04:00","Desktop","3","review","I was disappointed with SA compared to recent flights with Emirates. The food, particularly out of Singapore was dreadful and overall the service offered by the staff was below the standard expected.","Not a satisfying experience","2" "2019-03-16T04:06:42-04:00","Mobile","5","review","Singapore Airlines continue to deliver great service, despite other airlines cutting back. Got a really great priced ticket from them. And transit times in Singapore are a lot shorter than other companies, which also makes them very attractive. The service onboard was friendly and courteous. The food and drinks service was great. They still provide nice menus, so you can read all of your options. Upon reading this I saw they served Singapore slings, which I'd never tried before. So that was the start of a great holiday! In between meals, there were snacks available. Really good selection. So didn't go hungry, even though it was a long haul. They also bring hot face towels around to refresh you. Nice. They also have a generous 30 kg weight limit for your checked in baggage.","Still brilliant","0" "2019-03-15T23:46:16-04:00","Mobile","4","review","Travelled to see family. Was disappointed though a little as I was sat between two people that were travelling together. She said that she liked a window seat and her husband liked an end seat. Consequently they were talking across me. Funnily enough on checking in was told I should not have been given this seat. On a nicer note. All staff lovely and helpful. Food nice.","Still good","0" "2019-03-15T22:02:21-04:00","Desktop","5","review","It is always a pleasure to fly with Singapore Airlines as they really provide an excellent in-flight environment and you can expect their staff to give you the excellent services. I have nothing to complain about this airline, but would be expect new surprises given by them in their future upgrade.","Excellent Service","0" "2019-03-15T17:14:17-04:00","Desktop","5","review","Our recent cruise ended in Singapore and we had a flight from there to HK to connect with our final flight to Vancouver. We fly quite a bit and I have to say that it was one of our best experiences ever. We were actually sorry the flight was only four hours long! From the minute we stepped on the plane we were treated like royalty. The wonderful and professional staff made us feel like we were in first class rather than economy. They could not do enough to ensure their customers had a great experience. Even before getting onboard we were treated to a collection of newspapers. The interior of the plane was immaculately clean and during the flight the flight attendants regularly checked the washrooms to make sure they were in good shape. Before the meal we were presented with a booklet offering four different choices for our lunch. We both went with #2 and were delighted with the quality and taste of the food. There was a great selection of current movies and music as well. That pleasurable experience was quite a contrast to our connecting flight from HK to Vancouver. That was a 9.5 hour flight and Air Canada proved not to be in the same league as SA. It is a such a shame because Air Canada is our national airline. I am a very proud Canadian but now almost wish I was Singaporean!! I will be checking the Singapore website when I need to book a flight in the future. Thanks to Singapore Airlines for providing us with such a great experience!","Best Airline Experience Ever","2" "2019-03-15T16:14:03-04:00","Desktop","2","review","I think because I booked through partner airline Virgin I was deemed not important. Service was given to a person behind me in front of me and next row to me before take off and then again when we were in the air. I finally used my call button to request a bottle of water. The flight to Singapore was ok but this return flight was a slap in the face even though I did not require much as I wanted to sleep and ended up not eating at all as it was too much trouble to gain attention. Very disappointed as I fly regularly and will think twice about this airline in future","Totally ignored","1" "2019-03-15T13:58:55-04:00","Mobile","5","review","Flight boarded and left on time. Airplane was new and the amenities are greatly improved. Movie selections were good. Bathrooms are generous and well equipped. There really wasn’t anything that was in any way a problem. In fact we will opt for Singapore Airline anytime it is available for our destinations.","Great airline - good food - wonderful staff","1" "2019-03-15T13:23:04-04:00","Desktop","5","review","Definitely enjoyed flying with Singapore Airlines with a Pleasure! From the Aircraft neatness, the crew members and the food with great service and touch of class! Singapore Airlines have always had the reputation and always among the top rated BEST Airlines in the world! I truly enjoyed the service and will definitely fly again with them. Thank-you Singapore Airlines for the wonderful flying experience with you!","Singapore Airlines with a Pleasure!","1" "2019-03-15T09:24:56-04:00","Desktop","5","review","A very special anniversary justified a very special trip and I must say that though an expensive one way gig, it was well worth it. Want to know more about their service ?Just go on their website. For once, what they advertise is what you get: comfort and perfection in service.","Just joining the crowd of afficionados","1" "2019-03-15T09:21:38-04:00","Mobile","5","review","When flying where Virgin Australia does not go I fly Singapore Airlines. Some of the planes still need to be upgraded but all have a nice feel. I do find they need to recognize there other airline high flyers with a bit of a more personal welcome. The seats in Brisbane lounge need a bit of a upgrade but the food is great. If flying Business class make sure you go online and select the ""book the chef"" for your meals alot more choice. Lay flat beds would be better if electric but not hard to ask one of the cabin crew to sort it out while you go to the toilet.","Love the airline because of Virgin","2" "2019-03-15T08:25:17-04:00","Desktop","5","review","I/we have always wanted to fly with these guys, especially business class, as they have great reputation, they did not disappoint, from checkin to disembarking went smooth as silk, as you would expect, however they guys went to the next level, we both caught a bug (possibly food poisoning), the aircrew could not do enough for us, we both weren't overly hungry, however the food looked amazing. We could definitely fly with them again.","The only way to fly","1" "2019-03-15T07:38:09-04:00","Mobile","5","review","The flight ✈️ from Los Angeles to Tokyo about 14 hours- not bad- the flight attendant are very nice & attentive. Return was faster less than 10 hours. Right on time. Checking in was smooth & accommodating. Enjoyed the flight.","Nice airline ","0" "2019-03-15T07:34:00-04:00","Mobile","5","review","Me and my parter recently flew from London Heathrow to Singapore in a whopping 12hour 55min flight. The staff on this flight were absolutely incredible and treated us amazingly! We are heavily tattooed and are used to people judging us or treating us differently, but the amazing flight attendants were brilliant and so kind and friendly. The plane was immaculate and super clean. We were sat in economy but there is plenty of room and loads of films to watch so with a little sleep and plenty of entertainment the flight went by super quick! I now know why people speak so highly of Singapore airlines, I’d fly with them every time if I could! 10/10 would definitely recommend to a friend! ","We know why they are the best in the world ","0" "2019-03-15T03:51:25-04:00","Desktop","5","review","The service from the flight attendants was superb as was the choice of food. Entertainment options were varied and current. The cabin facilities were kept clean, checked and frequently cleaned. A first class experience.","Excellent service","1" "2019-03-15T02:44:42-04:00","Desktop","4","review","I flew with Singapore Airlines from Jakarta to Zürich with a short stopover in Singapore. The flight from Jakarta to Singapore were rarely packed. Everyone got a whole row for themselves and there were still even empty row. As expected, the flight attendants were very helpful and lovely. The food was also really great and tasty. One thing that really disturbing was the heavy turbulence throughout the flight. But i guess i can't complaint that. The flight from Singapore to Zürich were full packed. Thanks to great and cozy sq's economy seat, the 13-hours-flight was quite enjoyable. The IFE is big with a lot of entertainment to choose. The food was wonderful with a great choices of asian cuisine. There were also a lot of turbulences throughout the flight, which made the flight a bit uncomfortable. One thing that disappointing is that my baggage were damaged when i claimed it in ZRH. It was a newly bought baggage. But the SQ-Concern Team is really great. They help me to get my baggage fixed with the cost paid by SQ. Overall, that was a really great flight and it was a really good decision to fly Singapore Airline for this long-haul flight. Definitely will fly again with Singapore Airline in the future.","overall, great flight","0" "2019-03-14T20:53:39-04:00","Desktop","5","review","We took this flight from Singapore to Brisbane. The flight was on time. The aircraft was an Airbus A350-900, spacious and equipped with many amenities. We were welcomed with a hot towel, blanket, earphones, a toiletry kit with a toothbrush, toothpaste and socks. The economy seating was very comfortable with a good amount of legroom. I was happy to have a seat-back screen after being on a 5-hour flight that did not have one. The In-Flight entertainment had some excellent choices. There is also a USB outlet on the left to charge phones and electrical devices. Because it was a night flight and I was very tired after the transit, I didn’t finish the meal that we were served. The air hostess noticed the same and was nice enough to ask me if I didn’t like the meal and wanted anything else instead of it. The menu also had an option of the Singapore Sling cocktail which was very good. Throughout the flight drinks and water were served to make sure passengers were not dehydrated. They also offer paid wifi-different packages from USD $6-$28. The flight was mostly smooth with some turbulence while flying over Indonesia. Before landing we were also served a light breakfast. We sat on the left side of the airplane and got some beautiful views flying into Brisbane. They had some soothing music playing during landing and it was a smooth landing into Brisbane International Airport. Would definitely take the same flight if I visit Brisbane again!","Very good option for a long flight!","10" "2019-03-14T16:44:21-04:00","Mobile","5","review","Flew SQ25 to SIN and SQ26 to JFK. It’s the old configuration of the A380. Heard a lot of complaints about these routes, and these seats, but I hade a great flight. I always fly business, so I can compare the products. It’s one of the widest seats on the market. Pretty comfortable. Actually more comfortable than Emirates A380’s when it’s not in flat mode. The only downside is that you always have to stand up if you want to make it flat. Wasn’t really a problem for me, since I set it up after take off, and left it that way till landing. I was sitting at the back of the plane since the 2nd floor is all business, but if you don’t like to be in cold, you better choose the front. It’s much warmer. The in-flight entertainment system is the older one as well, but you still have a lot of good movies to choose from. The only down side of these flights is the internet. Most of the time the connection is slow or no connection. So if you plan to surf the web during your flight, than it’s not for you. The whole crew is amazing, and always around for whatever you need. You won’t wait long if you ask for something, and don’t need to eat before you board, bc they will give you so much food, that you have to make them stop😂😂","Great flight with wonderful service.","1" "2019-03-14T15:07:49-04:00","Desktop","4","review","The actual flight was great, the crew were attentive and the service was excellent, I would definitely recommend them for any flight except one that traverses Istanbul. Being part of the star alliance I had expected to have my suitcases transferred but instead had to pay a fee for a Visa to enter the country, just to pass through the airport, collect my cases and then check them back in. I actually booked the flights because of the star alliance and was very disappointed.","Only one issue","0" "2019-03-14T15:05:41-04:00","Desktop","5","review","We flew Premium Economy and we could not be happier. Great friendly service, comfy seats and a great experience from check in to arrival. If you can, premium economy is well worth it, with a bit more leg room, great service and complementary noise cancelling headphones.","We will book with them next time","0" "2019-03-14T13:50:06-04:00","Mobile","5","review","Efficient boarding system, on time departure, food better than average, service is excellent and with a smile, seat comfort was better than most, in-flight entertainment also very good, absolutely love the variable foot rest - wish more would install these on long haul flights","Excellent flight","0" "2019-03-14T13:29:05-04:00","Desktop","2","review","Food was definitely not as good as AIR NZ, Staff very good & service excellant. Seating not as good as air nz,","not as good as AIR NZ.","1" "2019-03-14T10:56:36-04:00","Mobile","5","review","We flew with Singapore airlines to Singapore then Bali and return . All flights were brilliant the service and the air stewards were fantastic the service and in flight entertainment were great . The seats were comfortable and we had plenty of leg room","Great service","2" "2019-03-14T10:48:44-04:00","Desktop","5","review","The airline is great. Staff are excellent, polite and very smart. The food and service was very good. The only thing was the seats were so small in economy. I have travelled with other airlines and the seats are much bigger and more comfortable so if you can upgrade it's worth it for a long flight. The inflight entertainment was quite limited. I expected more up to date films.","Go premium if you can!","0" "2019-03-14T05:02:47-04:00","Desktop","5","review","As happened to be flying business the service is excellent and very good overall experience from check-in to destination","Excellent flight with very good service as expected from SIA","0" "2019-03-14T02:43:06-04:00","Desktop","5","review","I flew round trip from NYC JFK to DEL via SIN and tried their premium economy product. It is an exceptional well thought thru. The seats are on the A380 in the 2-4-2 layout on the main deck and are wider than economy. Check in:- The SQ check in was smooth and quick---being Star Alliance Gold and Premium Economy allowed a Business Class check in and they gave the lounge pass right away both in JFK in the outbound and DEL in the inbound. The JFK lounge is the Swiss lounge and it was small and crowded with minimal food offerings but the coconut chicken curry and swiss chocolates were good. Frankfurt had the Lufthansa Senator Lounge and Air Canada Maple leaf lounge which accept Singapore and both were good. The Changi lounge is a disappointment was SQ does not let Star alliance Gold members use the Silver Kris lounge but a much stepped down Star Alliance lounge. The Delhi lounge is amazing ( see photos attached) in space and gastronomy. The boarding of the plane was orderly in all 6 sectors. They right away offered a drink and hot towel. Champagne offered was good oubound and disappointing on the way back. The seat is very comfortable and spacious. It is the old First Class seat on US domestic flights and it reclines quite a bit while also having a thigh support and leg rest along with reading light. The only downside is Premium Economy passengers have to use the Economy toilets. The drinks, nuts were offered right after take off. I had the flight attendand make me the ""Singapore Sling""- an iconic gin cocktail invented in Singapore's Raffle Hotel--SQ offers it as a special national symbol. The meal selection was excellent--I had used the ""Book the Cook"" option which is different from the menu--the ""Nasi Lemak Singaporean Meal;"" , ""Dimsums"" and ""Shrimp with Ginger Sauce and Rice"" options were finger licking good. Desserts were ice cream or chocolate cake in different sectors. I was well rested after long flights including my stop over in Singapore.","Amazing Premium Economy--SQ is amazing","0" "2019-03-14T02:09:29-04:00","Desktop","3","review","Best economy planes,excellent food,and at 320 GDP for a Bali return the best price I ever saw! Let down by a very short connection time,and a steward on our plane giving in accurate advice,meaning we did not make a good choice,and had to rush uncomfortably to make the connection. I will of course look out for this airline again,but will enquire more about changing terminal in Singapore,which can be a slow process.","Good flights,bad connections","1" "2019-03-13T20:23:53-04:00","Desktop","4","review","Standard business class amenities (e.g. window shades, plush seating, warm towels) but the difference was in the attention paid to detail. The stewardess anticipated my needs--refilled my champagne before request, delivered the next dinner course in a timely fashion, etc.) Also the food was pretty decent (jellyfish salad, sea-bass, and chocolate ice-cream). The one complaint that I would like to share was the condition of the lounge inside of the HK airport--it was subpar (leaky ceiling, worn furniture, limited food items, etc.)","Detailed Attention","2" "2019-03-13T19:01:18-04:00","Desktop","4","review","We flew to Singapore then a connecting flight to Cebu. On arrival at Cebu we found that our 2 suitcases were not placed on the connecting flight and were still in Singapore. The staff were very apologetic and said the luggage would be on the next flight the following day and it was delivered 25 hours later.No compensation for the inconvenience was offered.We had to buy cosmetics, underwear etc. After lodging a complaint online we were offered Aus $55 each as once and only final offer. we accepted of course just to end the matter but felt the offer was miniscule for the stress, inconvenience, lost time having to shop plus my Prescription only Gout Medicine was in the lost luggage and i had a gout attack. We had a friends on the flight to Singapore and they also did not place their luggage on the connecting flight to Thailand. Travelled the same route many times before and never had any luggage problems then.","Lost Luggage","0" "2019-03-13T13:29:28-04:00","Desktop","5","review","excellent airline food going out very good but comming back from houston not very good the price to fly with them was verry good also highley recomended","very good airline","0" "2019-03-13T10:02:50-04:00","Desktop","1","review","Four flights taken London - Singapore - Christchurch New Zealand, and return. All the same bland, tasteless food served in Economy Class. A distributed menu card states ""...let your exquisite dining experience unfold with a wide selection of gourmet meals designed with your unique taste in mind........ We look forward to bringing you the finest flavours from around the world..."". What a joke and insult. On the last flight - daytime -14.5 hours - the gap between meal service was 10.5 hours. The last meal served in a panic to clear it away before landing. Crazy!! What do cabin crew do for hours on end??? No sign of the Crew manager checking her clients were happy, even though I made a complaint.","Economy class food is awful.","6" "2019-03-13T06:38:43-04:00","Desktop","5","review","Always so happy with SA. It is just a great experience in all. Food was great as always. If to complain at something is that I actually don't like the new plane as much when going to sleep, less space and more of an angle compared to old.","Always great!","2" "2019-03-13T03:30:07-04:00","Desktop","5","review","We had connecting flights - Adelaide to Singapore, then Singapore to Beijing, all business class. Both flights were awesome. Cabin crew were wonderful on each flight and catered to our every need. We had pre-ordered our meals online in advance, and they were top quality. Business class seats are very comfortable and we were able to recline and lay in comfort. Nothing to fault at all.","Awesome flights","1" "2019-03-13T00:33:50-04:00","Mobile","3","review","Don't think I've ever been on such an old Singapore airlines plane. In desperate need of an interior upgrade. Let's hope the mechanics are better maintained. ","Tired old plabe","0" "2019-03-12T21:19:05-04:00","Mobile","4","review","Bought the SQ air tickets since last year and travelled only on 1/3/19 to Seoul. The air tickets were much cheaper as we have booked them way ahead of our travel. The crew were attentive during the flight. The inflight programs offered were pretty new. The food in our return flight on 8/3/19 was much better than on the 1/3/19. We had bibimbap mixed with chicken and kimchi! Lastly, SQ allowed checkin 48 hours before departure flight time. 👍👍👍","Round trip from Singapore to Seoul and back","0" "2019-03-12T21:17:17-04:00","Mobile","4","review","It’s been a few years since I last flew with Singapore Airlines and I have to say I noticed the difference. Tired and old planes have the overall experience a bit of a dampening. I felt the food served was also a bit tired and lacked imagination. The staff were excellent as always and the checkin - both online and on the ground at the airport - we’re both excellent. Overall - an OK experience ","Good service - tired planes","0" "2019-03-12T19:58:31-04:00","Desktop","5","review","Great service and friendly staff. first time flying Singapore and it definitely wont be the last we flew on the A380 and the 777-300ER both very comfortable. ","AMAZING AIRLINE","3" "2019-03-12T18:44:42-04:00","Desktop","3","review","I can't believe that I spent so much of my own money (over US$7000 RT) for the convenience of a non-stop that was so uncomfortable that I didn't get a moment's sleep (in either direction). Nor could I sit comfortably! In my opinion, the seat design is weird and requires one to twist one's body in order to sleep flat or even sit. I noticed that the leg support only supported 3/4 of the seat so one leg was essentially unsupported -- when it worked. And on my flight between SIN and EWR the leg support malfunctioned and wouldn't stay elevated. There was only one other seat to move to in that section of business class so I guess the seat issues don't seem to bother other passengers. But honestly, I would have been happier paying for United Polaris service with a stop than to be subject to these seats for so many hours!!! For the sake of full disclosure, there are a handful of seats in Business Class where it is possible to sit and lie with a straight spine. Even though I asked for one of these and they were available at the time I booked back in August, SIA said they were reserved for mothers traveling with infants. Well, in reality, on my flights these seats were occupied by businessmen who must have had greater clout than me! I was not very happy.... SIA are reputed to have the best service in the air and that was fine. But this was business class and NOT first class and I thought that this was nothing special.... The meals were ok and not great. The western dishes were almost accompanied by bland carrots and green beans which were too al dente for me to chew. I was slightly happier with the Asian meals. Further, the cabin crew made no effort on either flight to ask whether non-sleeping passengers would like any of the snack options. Nor did I see the packaged ones on a tray where people could help themselves... But what really got me is that there were no amenities to speak of on the way back to EWR whereas there was a kit on the flight to Singapore. I asked for some lip balm and was told that there wasn't any on board. I protested saying that I was given some on the flight between EWR and SIN (although I had to ask for some because it wasn't in the kit). It blew me away when I was informed that lip balm is a First Class item and we were, after all, only in Business Class. I consider that to not be a luxury on a 17 hour flight!!! And then I was informed that the kits were only being handed out in the first 90 days of service but, in fact, my outbound flight had been 3 1/2 months after the initiation of this service.... To the credit of the crew serving my area of the cabin, they appreciated how miserable I was and offered a very small service recovery gesture. It was a kind gesture and probably all they could do inflight but it was woefully inadequate considering the value of my airfare. I'm sure there are enough business people whose companies are willing to pay for the non-stop service but for me this was a SABENA (for those old enough to remember: Such A Bad Experience Never Again)!!!","The non-stop between Newark and Singapore was an expensive personal disappointment!","2" "2019-03-12T18:23:29-04:00","Desktop","5","review","Expectations were all fulfilled and not a single complaint. In-flight entertainment was with a good selection of programs. Food was good and very edible. All thumbs up!","Good experience flying with SIA as always!","1" "2019-03-12T17:29:33-04:00","Desktop","5","review","Because we wanted to visit Singapore for the first time, we thought Singapore Air would be fitting for the full experience. We took Premium Economy from HKG, then Business back. Both experiences were great--especially the food, which we could order ahead of time, from an incredibly long menu. We agreed we'd fly Singapore Air again just for the food, which was amazing.","Delicious food","2" "2019-03-12T15:36:56-04:00","Mobile","3","review","We flew into Singapore on Singapore Airlines and the leg room was very poor. I am 184cum so not overly tall but the leg room was cramped. I did try for premium economy bit it was booked out. Last time I flew to Siem Reap it was on Cathay and had no problems with the seating or room. Consider another airline if you are tall","Not the greatest if your tall","2" "2019-03-12T15:07:08-04:00","Desktop","5","review","The cabin staff are excellent, they constantly bring water,orange juice around, nothing is too much trouble. The seats are more spacious and you don’t feel cramped. The food is very good and the assortment on your tray, there is something for everyone. I had a very good diabetes meal, with plenty to eat. In all, we had an excellent return trip. The check ins are excellent too and very easy.","The worlds best","0" "2019-03-12T14:23:19-04:00","Mobile","5","review","Singapore Air now has direct flights so there’s no need for layover but is appx. 17 hours so if you need to be in air that long you need to be comfortable and boy did they hit ALL the right marks. The Staff are so gracious, In-flight entertainment awesome & OMG! the FOOD!!!!! Wow!! Only downside-Fold out bed was comfortable for me (but I’m just a smidge over 5ft) anyone taller (Um everybody) might not be as comfy. Otherwise Bravo! ","Singapore Air - Bravo! ","2" "2019-03-12T14:18:01-04:00","Desktop","4","review","Based on previous experience with Singapore Airlines I expected better. Old plane (even though a 380), poor seating, old and tired entertainment, poor quality food service. Staff good but stressed.","Tired Plane","0" "2019-03-12T12:57:01-04:00","Desktop","4","review","Slow to board the plane but once on the staff and the service was great. The seat was comfortable. The entertainment was good. A little disappointed at movie choices but overal good.","Great service","2" "2019-03-12T10:18:01-04:00","Mobile","3","review","Comfortable uneventful flight,left at 20.30 and arrived at Changi at 21.25,within schedule.Midway,well spoken pilot named Chua,announced landing at terminal 3. 10 mins later, air stewardess announced landing at terminal 2 . Looked around, some passengers were shaking their heads.Finally landed at terminal 3.An interconnecting flight for us, to board flight 285 to Auckland at terminal 3 at 22.25. Made it just in time! Whew","2 conflicting announcements on board Sq 119..2nd March 2019","0" "2019-03-12T09:44:15-04:00","Desktop","4","review","A380 to Singapore from London, good flight economy seats better than average, service excellent, food good for airline food, plane was really cold though","Good flight","0" "2019-03-12T08:41:36-04:00","Mobile","4","review","Singapore airlines provides and overall good experience. It was a short flight so hard to judge just based on this flight. They were very accommodating ","Singapore airlines is one of the better airlines","0" "2019-03-12T08:39:45-04:00","Mobile","5","review","Although economy class it was more like business. Plenty of room, menus handed out,drink available all flight along with snacks and 2 excellent meals served. Will always travel with Singapore if flights available for destinations.","Top Airline","0" "2019-03-12T08:39:05-04:00","Mobile","4","review","For premium economy, the experience was superior than to what was expected. Service was pretty good, seat was more comfortable than expected, and overall it was a good flight.","Superior for premium economy ","0" "2019-03-12T08:37:16-04:00","Desktop","5","review","Flying to Hong Kong is a long haul. Leaving on Singapore Air on their midnight flight makes it easy. You take off, enjoy a nice evening meal with a couple drinks, and fall asleep on a pretty nice lay flat bed. The service is impeccable even thought the pods don't offer as much privacy as some other airlines. Wake up with a couple hours to go and enjoy breakfast. Land around 7:00am and you have all day to enjoy the city and are refreshed as you have had a full night sleep.","Business Class Makes this long flight easy","1" "2019-03-12T08:36:51-04:00","Desktop","4","review","Plane on time, busy flight. We got underway quite quickly but after we got hot towel we waited ages for a drink which only came when food delivered. I asked for a G&T and was told she would come back, after promoting drink finally arrived. Leg room adequate but poor lumbar support. No decaffeinated coffee on board.","Thisrty!","0" "2019-03-12T04:48:25-04:00","Mobile","3","review","I expected the airline that was voted the world's best for 2018 to be really special but was sadly disappointed. The in flight food was of very poor quality and not much flavour. I asked for green tea and was.told they didn't have any at that time but nobody returned with any for me. Other passengers around us who weren't British we're all offered a second drink and choice of meal - we just.got what was thrown at us after they had been served. All in all not the best airline I have flown with and I have flown on plenty over the last 30 years all around the world.","Disappointing","1" "2019-03-11T19:35:56-04:00","Desktop","4","review","Being in Premier Economy you also get fast checkin and boarding also, Luggage also get Priority Tags in Mumbai, Seats are comfortable and food is also better. They should have seperate Toilets for Premier economy.","Trip to Melbourne","0" "2019-03-11T17:44:59-04:00","Desktop","5","review","Our travel to Singapore entailed two long flights--Houston to Manchester (9 hours) and Manchester to Singapore (14 hours). We had never flown this long before and were really dreading it. It was a really enjoyable experience thanks to Singapore Airlines. The seat in Business Class are considerably wide and luxurious. The food is incredible--in fact it was way too much food! The Singapore Girl flight attendants, as well as the male attendants were really great. Our only complaint was that the lay flat bed mattress could be a little softer. One complaint is that they need to offer more American movies on the in-flight entertainment. Time flew by even with the two long flights. It's amazing how a great airline experience can make your whole trip so much better. I hope we can fly Singapore Air again soon!","There's a Reason It's Considered the BEST Airline","1" "2019-03-11T17:16:07-04:00","Mobile","5","review","This was are first flight with Singapore Airlines has we usually fly BA but this flight was direct from Manchester instead of connecting! And what a great flight right from the start . Service was excellent and food Brilliant including great desserts which is unusual on Flights. We will definitely travel with this Airline again!","First class food and service","0" "2019-03-11T17:03:59-04:00","Mobile","4","review","Overall the trip was pleasant as the queue system was orderly and efficient during boarding. I was surprise by how smooth the boarding process was without the jostling around in the crowd. Newspaper and earphones was neatly place near the airplane door for us to pick up. ","Racation (Translantau 2019)","2" "2019-03-11T11:31:24-04:00","Desktop","5","review","Just didn't feel like a 12 hour flight. Fantastic service-nothing too much for the charming air crew. Entertainment programme wonderful- the only problem so much quality choice and the journey was too short to see everything you wanted to. Seats comfortable and leg room absolutely fine. Food quite acceptable and plenty of it throughout the flight. The airline thoroughly deserves all the accolades it wins","Superb","1" "2019-03-11T05:12:20-04:00","Mobile","4","review","The prices from Bangkok to San Francisco for Premium Economy was too good to miss. Other than the price and good service by the crew members, I did not find the seat and food any better than other airlines we have flown before. The 14.5 and 17 hours (to and fro) direct flight was a bit too much for me. I prefer the stop over in Taiwan, Japan or Seoul and break up the long journey. On top of that I can stop over on the way back to enjoy different kind of real food.","Good Promotion Price, Good Service....Other than that...","0" "2019-03-11T01:30:52-04:00","Desktop","4","review","This was my first time on a 380, considering the size of the aircraft, there was not much leg room as you would think of an aircraft of that size. myself and my family upgraded our seats, only to find it was opposite the door to the crews rest room. this meant for the 13 hour flight there was a constant draft coming from that door. they should put a curtain in place to prevent the draft. However it was a wonderful experience with great cabin crew that catered for all your needs, even more blankets to keep you warm.","380 Airbus","2" "2019-03-11T01:25:05-04:00","Desktop","5","review","Just perfect. Good leg room, easy check in. Efficient on board staff. Great selection of current movies and a large screen to watch then on. USB charging sockets.","Best airline I've flown with","1" "2019-03-10T23:59:25-04:00","Desktop","3","review","SQ business class used to be known as one of the best. but I can say I would prefer JAL or Emirates for now. I would point best items that SQ is still number 1, the food and the hospitality. JAL would be a competitor to watch, they serve great food. SQ flight attendants were one of the most friendliest I've ever interact with. Although I did get some unpleasant reaction when getting on board with my backpack and dusty boots. Amenities? My best would be JAL, it provided many things from luxury toiletries set, slipper, soft fabric cardigan, to noise canceling headphones. SQ? all those minus the toiletries set and cardigan. Yes, they had stop giving away the toiletries, even for longer routes like Singapore - Dallas. Seat comfort also been rather declining a little - or maybe it depends on the series of the plane. this one was a bit narrower than I though, couldnt flip my self to the other side. But it is indeed still one of the best three i would use :)","it is still good, but other airlines started to get better","1" "2019-03-10T16:39:53-04:00","Desktop","5","review","Seamless flying with undisturbed four hours trip; good entertainment, nice ambience and clean toilet.","Smooth traveller","0" "2019-03-10T15:04:39-04:00","Desktop","5","review","Singapore airlines is a great airline to travel with and we always travel with them. Staff are friendly and very helpful.","Great airline","1" "2019-03-10T06:43:01-04:00","Desktop","5","review","This was definitely one the best flights I have taken. The A380 is a great help for a start but as always, when I review, I pick on the standard of training of the staff. They were courteous and friendly but not overly so. They were well trained and were good at anticipating reasonable requests. Training makes so much difference - especially on this 14 hour flight. My wife and I name Singapore Airlines as one od THE best.","Fly in Comfort","1" "2019-03-10T03:07:39-04:00","Desktop","5","review","If you are going this far it’s worththe extra to go business ,first time I’ve done this So can’t compare ,service exceptional food not to my liking (main meal ) But deserts and starters don’t come any better ,wine very good , All in all you will arrive refreshed,and raring to go","Top service ,as you would expect","1" "2019-03-10T01:17:24-05:00","Mobile","5","review","I have a connecting flight from Bangkok to Singapore. I was exhausted from the previous long haul flight from Rome as I wasn’t able to sleep due to jet lag. I slept once I got on board and didn’t eat anything on board. The flight attendants were very helpful. They helped me hang my jackets, placed my luggages on the compartment and came to check with me constantly. Will definitely fly with Singapore Airlines again. I am not so sure if the aircraft for all route is as dated as the one that I was on. The seat is dated but functional. Well, not a super long flight so it doesn’t matter much. Short flight with flat bed (picture as attached), price is also competitive.","Live up to the number one airline in the world","0" "2019-03-10T00:34:09-05:00","Desktop","5","review","Easy boarding with punctual push back and arrival. Latest seats – I loved the wrap-round screen for the seat, almost like some other airlines first class. The steward had to put my bed down for me and I found it rather hard for sleeping on. IFE was not really 5* standard. Food and service were excellent throughout. Overall, a very high standard throughout","High standard","1" "2019-03-10T00:29:57-05:00","Desktop","5","review","Excellent flight.Staff always available,pleasant and helpful. Meals absolutely first class and good choice.Seating very comfortable allowing you to get some sleep.","Quality Service","0" "2019-03-10T00:19:34-05:00","Desktop","5","review","Ahmedabad to Singapore to Hanoi.Sim Reap to Singapore to Ahmedabad.superb as usual!. No wonder Singapore Airlines is one of the best in the world","Ahmedabad to Singapore to Hanoi.Sim Reap to Singapore to Ahmedabad.superb as usual!","1" "2019-03-09T17:20:37-05:00","Mobile","5","review","The benefits of being a loyal frequent flyer and a full flight resulted in a rare occasion of an upgrade at the boarding gate. Hey, no complaints on a Sunday morning on SQ 211. While it was a bit too early to try the Dom and Krug, it was relaxing to soak in the pampering service and ample space and privacy. SQ does shower you with amenities such as pyjamas, toiletry kit, B&O headphones and customized dining schedule. I did soak in some caviar with a glass of French Bordeaux and reminiscent of the days when I was frequently upgraded by CX to First class....on one occasion to be seated next to Sting on a Tokyo to HK flight. In any event, I value safety and timely arrival over the class of travel but once in a while, an upgrade is well appreciated. ","A Rare Taste of First Class on Singapore Airlines ","1" "2019-03-09T11:41:10-05:00","Desktop","5","review","This is the very best airline to fly on, their service is superb, the food also excellent. Seats very comfortable. We were lucky to fly in the A380-900 - flight time tho 7 hours seemed much shorter. Excellent selection of movies, very good noise reduction headphones. Staff friendly and helpful.","The very best airline","0" "2019-03-09T11:32:12-05:00","Mobile","5","review","Flying Singapore first is such a treat. The 777 only has 4 first class seats and I traveled with my two parents so it felt like we had the plane to ourselves. Food was great, we did the Book the Cook option, and the flight attendant serving us was extremely attentive throughout the 15 hours of the flight. Definitely the best way to get from the US to East Asia.","First class on the 777","1" "2019-03-09T09:02:25-05:00","Desktop","3","review","They say they are No1 for their Business Class and 1st class travellers SHAME they did not invest some of that into their cattle class dept. On our flight from LHR to Sing there were only 2 1st class pax, however I do understand that that is good bread and butter for the airline surely all the hundreds of cattle class fares should account for something? Food a bit below par for long haul flights these days and snacks were dreadful.","Nothing remarkable","0" "2019-03-09T08:17:03-05:00","Mobile","4","review","Extremely long flight. Older 380a plane and fairly worn. (Storage kit in our suite broken), other small repairs needed. Suites very nice though. Roomy. Attendants the best. Food was superb. Can see why Singapore Air is always rated at the top","SA 380a to Singapore March 2019","1" "2019-03-09T06:38:12-05:00","Desktop","5","review","On 2018 a380 product. let the pictures do the talking. overall a great experience, cabin crew were very attentive to my every needs","Great","0" "2019-03-09T03:01:03-05:00","Desktop","5","review","A fantastic experience on both legs. On the return to Bangkok, I believe the aircraft was the 787 Dreamliner - super nice. Lots of space for seating, luggage and large, gel windows. The entertainment system , had an excellent choice - one or two compulsory ads but fair considering what you get in return. The food was great - Chicken and potatoes, caramel ice-cream, noodle salad - a generous portion of everything including the service: absolutely on point. The staff were dedicated, service minded and even found time to be charming. You win Singapore Airlines - when we fly again on this route - It's you and only you.","Easily the best airline we'd been on.","0" "2019-03-09T01:27:47-05:00","Mobile","5","review","Pros: Modern Boeing aircraft. Comfortable seats. Nice meals. The head Steward even knew my wife’s and my surname as well as that of my two daughters. Clean toilets. Aircraft on time. Pilot communicative with passengers. Good in-flight entertainment with touch viewing screens. I was given an eye mask on request. Very modern terminal in Singapore with a great selection of food and drink. Online check-in available which makes check in at the airport smooth and relatively fast. Cons: The option of checking in online, in Phuket, Thailand (the beginning of our trip to Australia), was sent by email and the check in process was partly in the Thai language. On my phone I did not see an option to create all writing into the English language. – I may have missed this. Singapore airlines is one of the most comfortable and efficient airlines to travel with.","One of the best airlines","1" "2019-03-08T23:33:50-05:00","Mobile","5","review","Fly anybody else to Asia and your wasting your money in my opinion. Easy check in, wonderful hospitality, comfy economy seats with vast in flight entertainment. Wouldn’t fly anyone else ever again. I have tried other airlines and they just don’t compare. Well done SingaporeAir ","Simply the best","1" "2019-03-08T22:48:31-05:00","Mobile","2","review","I took flight SQ 618 on my birthday and usually other airlines show some appreciation to the birthday person, but this airlines shows nothing. The seat was ok with a bit of leg room and the food was just so so.","Lack of appreciation","1" "2019-03-08T21:54:10-05:00","Desktop","3","review","My husband and I flew Singapore Airlines premium economy in January from Melbourne to Hanoi. We were very disappointed in our seats. While they definitely had plenty of leg room, the seat was narrow and was impossible to get comfortable to get to sleep as you couldn't turn sideways. Even allowing for me being quite wide my husband is not and we both found the seats uncomfortable. Because if this we upgraded to business class on our return flight and we were very comfortable.","Disappointing premium economy seats","2" "2019-03-08T21:45:53-05:00","Mobile","3","review","I was quite happy to be upgraded to business class on a recent flight but was disappointed with the new seats and food. The seats are comfortable but rather tight for anyone over six foot tall, there was not much choice in the movies presented and the food well......chicken rice and later a pulled pork roll just don’t cut it. The service from the staff was impeccable as usual and I even was given a second bread roll when I asked. I can see it is a part of a cutback that most airlines are doing now to lower airfares but maybe if Singapore took another $20 out of business class fares they could maybe give flyers a better food choice.","New business class","0" "2019-03-08T20:01:09-05:00","Mobile","4","review","SQ did not use their new plane for this leg. Quite disappointing as no wifi service available. SQ should consider upgrading the plane for the comfort of their passengers.","Old plane","0" "2019-03-08T15:25:41-05:00","Desktop","5","review","We fly Singapore Airlines when we can as it is always a pleasant experience. It used to be slightly more expensive, but now we find it is on a par with most other airlines for pricing. Our checkin this time was very efficient, the staff were friendly, and luggage was checked through to our destination of Phnom Penh. On board the staff were friendly and helpful as always. Food is reasonable. Toilets are kept reasonably clean considering the number of people using them. In flight entertainment was great, saw a couple of new releases. Music selection suited me as well. All in all as pleasant an experience one could expect for economy class 8 hour flight.","Continually best airline in the world for a reason","0" "2019-03-08T14:13:07-05:00","Desktop","5","review","enough space for seats. took a midnight flight, light snacks provided and breakfast. plane relatively new, better touch screen, USB port and charging port available to use","comfortable","0" "2019-03-08T12:50:04-05:00","Desktop","4","review","We always fly Singapore Airline, we find them affordable and can book luggage all the way through. I have to order a special meal and always tastes great","Singaore Airlines","0" "2019-03-08T08:39:34-05:00","Desktop","5","review","When boarding was directed to the exact seat, i was comfortable, earphones are given out for entertainment screens, all food is good, I had a very enjoyable flight both ways","Very efficiant","0" "2019-03-08T07:30:23-05:00","Mobile","5","review","Singapore airlines deserved get title the best airlines in the world... Aircrew : 9/10 Facility : 10/10 Premium economy class : 9/10 Entertainment : 9/10 Food, snack, drink : 9/ 10 Ontime : 10/10 I like it n worth it 👍 ","Deserved the best airlines in the world","0" "2019-03-08T06:41:57-05:00","Desktop","5","review","It's not the first time I fly with Singapore Airlines but as first time, I do impress all service, well taking care passengers. I feel very warm. I love the foods.","5 stars economy flight","0" "2019-03-08T01:51:11-05:00","Desktop","5","review","Ground Services and all onboard services fully met expectations and previous experiences. Nothing is too much trouble. The added bonus is no one has to fly via Heathrow / Gatwick!!","Simply, the Best","1" "2019-03-08T01:39:55-05:00","Desktop","5","review","The 14 hour flight from Singapore to London in Economy is nedver going to be the best of travel experiences. However, Singapore Air do certainly make it as palatable as it is ever going to be. Their 777 aircraft have a 3-3-3 configuration, unlike most airlines 3-4-3, which gives a more spacious feel. Pay a small premium for the more forward of the two economy cabins and it feels better still. I was lucky to have an empty seat to the left of my aisle seat so again this all helps. From initial hot towels, to decent food and drink and attentive staff throughout the long night, and an on-time departure and arrival and Singapore has to be the best way of making this journey. There are often cheaper deals around but you get what you pay for. Long may Singapore continue with their excellent levels of service.","Best Economy Class to SE Asia","1" "2019-03-07T23:40:12-05:00","Desktop","2","review","I can't say I do reviews much, but the need to tell anyone thinking of upgrading to Premium economy on Singapore airlines, don't bother, save your money it really isn't worth it, we just got back from a holiday in New Zealand, we flew out with Cathay Pacific and then had the next two flights with Air New Zealand all premium economy and love them, well worth the extra money, but Singapore airline was defiantly not, the flight attendant was rude and very shouty, the food was ok for airline food, but I sure you would get the same food in Economy.","Premium economy not worth the cost","1" "2019-03-07T22:10:14-05:00","Desktop","2","review","Did premium economy recently to and from Singapore. Economy food, uncomfotsble smsll seat, dirty toilets. Frankly little difference to economy for much more money. Won’t bother again. Good AV system and you get champagne (served late) Big deal. They don’t even curtain off the premium econ cabin. Overall very poor.Surprising.","Premium economy , poor value, poor service","3" "2019-03-07T18:20:22-05:00","Desktop","5","review","My wife and I flew Singapore Airlines from the U.S.A. all the way to Thailand - a total of 19 hours of flying - and we couldn't have chosen better! The seats are comfortable, the attendants are excellent, the in-flight entertainment options are plentiful, and the baggage check was a breeze. During one part of our trip, we were running extremely late to the airport. Singapore Airlines helped us rush through security and check-in to make our flight in 20 minutes! They truly care about customer service and we look forward to flying with them again soon.","Wonderful Flight Experience","0" "2019-03-07T16:15:03-05:00","Mobile","5","review","For me this airline very concerned to the guests stratification, since you do bookings till in flight and out The attendant very warm full with the guests and also give a good information to you event the small thing (flight will be late 2 - 3minutes, etc) rather than Garuda Indonesia last time I used they didn’t give you any information about changing tine event you already booked the tickets a-month ago direct to website ( 5hour waiting and wasting the time)","Excellent Service ","2" "2019-03-07T15:50:00-05:00","Mobile","2","review","Plane was very dated and looked old. Tv screen kept going off with lots of interference. Toilets looked uncleaned with spray bottles missing tops.food for business class was not what we have experienced with other major airlines. Hope service better on return leg on the 10th March.","Not really business class experience","2" "2019-03-07T14:10:42-05:00","Desktop","5","review","Plenty of leg room, great inflight meals, clean toilets,reasonable selection of wines and good inflight entertainment. ","Best Economy Airline","1" "2019-03-07T13:16:11-05:00","Mobile","5","review","From the time you find your seat and stow your carry-on all is top shelf. From the “hot” towels to refresh to the FREE current movies all is good. The dinner and the breakfast are better than average and the flight attendants are smiling and come by frequently to be of service. Highly endorse Singapore Airlines.","Singapore is Great","0" "2019-03-07T12:50:29-05:00","Mobile","5","review","I flew from Orlando to Manila with Singapore Airlines and they maid me feel like a first class passenger.","Singapore 🇸🇬 to Philippines 🇵🇭","0" "2019-03-07T10:55:17-05:00","Desktop","5","review","Another fabulous flight with Singapour Air. Why don’t American Airlines take notes, here? The food was wonderful, the seat became a flat bed with wonderful fluffy blanket, The wine was French and the service was efficiently kind. And, the stewards and stewardesses are polite, very pretty and slim. It was a delightful experience but very long flight back to the US and Singapour Air made it doable. Love this airline.","Fabulous flight on Singapour from Kolkata, India to LA, Calif.","0" "2019-03-07T08:41:14-05:00","Desktop","4","review","Our direct flight going to Singapore (18hrs) was everything I had hoped for from “the best airline in the world”, but not without issues. My seat pod had some issues with the movie/audio system. The flight attendants were immediately apologetic, attentive and helpful in trying to reset my individual seat’s system. After multiple tries, they couldn’t get it fixed, but were able to move my wife and I (traveling together, seated side by side) to different seats. It was a mechanical error and they handled it pleasantly and quickly, enough said. However, an hour later, the flight attendant manager came back and apologized for our issue and gave me a sizable airline voucher, that I could also use to shop in their in-air Kriss magazine. Now that’s over and above. Our return direct flight (14hrs - tail wind) had some issues as well, but those were flight attendant related. Again, my wife and I are seated side by side. The flight attendant handling my side of the plane was having some issues. It was easily apparent by their demeanor and the consoling of the other attendants. As a result, they were less attentive and somewhat absent the entire flight. I know, because I saw the attendant on my wife’s side come numerous times asking if there was anything they needed. To sum it up, our first flight was a 5+ star service flight and the second was a 4. So, I can’t truely give them a 5-star rating, but I don’t want to hold an airline accountable for one flight attendant having a bad day...we all have them. However, I can give them a 4-star with an explanation and recommendation of it being a 4+ star.","Exceptional, but not without Issues","0" "2019-03-07T08:18:12-05:00","Desktop","3","review","Go to New ealand every year to see family. Usually go with Emirates as like the chauffer pick up and inflight entertainment. Decided to try Singapore air as wanted to stop off in Singapore. Lounge at Manchester is dreadful. It is the priority pass lounge which has a section cordoned off for singapore air passengers. No champagne. Very busy. Terrible food. Not a great start. Boarding was slow - queued in general line then realised after waiting 10 mins that business passengers could go off to the left and board plane. Staff attentive. No amenity pack. Seat okay, not as good as Emirates. Champagne before take off. After take off tried to move my seat and it was stuck. This meant my husbands tv screen behind me also went off. Moved seats. Served chicken satay which was very nice and then told seat okay. It wasnt - kept breaking down and as a result my husbands tv kept going off and everything had to reboot. I asked to move seats as the cabin was only quarter full but they insisted I return to the defective seat. Food was mediocre - expected better. Had to continually ask for water, another drink etc. Singapore to Auckland more modern plane. Dont like the lie flat bed as you are at an angle and your feet are not in front of you but to the left. Bed difficult to put down and up. Food slightly better on this leg. Entertainment system not a patch on Emirates. Couldnt find anything to watch. On the return flight had same mediocre tv and films. Food okay. Staff good. Couldnt get into the toilets for 20 mins and worked out it was because all the hostesses were putting their make up on. Very disappointed in the Singapore airline experience. Changi airport is brilliant.","Business class manchester to singapore - singpore to auckland and back","1" "2019-03-07T05:34:45-05:00","Desktop","3","review","Having flown Singapore Airlines economy class on both regional and intercontinental, and finding the intercontinental sectors superior to other airlines, this is my first time on regional business class. It is a disappointment. At the very least, I would expect any of its products, regional business class included, to be above the average. But I was really disappointed. First, the A330 aircraft is really tired and has to be retired. The cabin looks really old. The seat was awkward and uncomfortable. Only a few channels of music were working, though there were many more video channels. Staff, especially the female cabin crew, were very efficient and incredibly well groomed, but they were very stern and robotic, and gave out a sense of aggressiveness, making them seem unfriendly and curt. The worse part was the food. I can't begin to say how bad it was -- I had booked in advance the lotus leaf fried rice. It was so dry and totally lacking in any taste or texture -- in other words inedible. The dessert of Oriental nuts jelly was also inedible, and so was the fruit bowl, consisting among other things of a large piece of rock-hard green apple. I ended up just drinking the champagne and wines, which were quite good. I had to ask for some other food, and all they could give me was some insipid biscuits from economy class. As for the lounge at Bangkok airport, it was good, well lit, and had enough variety of food and beverages. I will go on to review the return trip, as it was very different. It was the opposite – the flagship lounge was incredibly lousy while the flight hardware was very good. Upon entering the Singapore airport Terminal 2 lounge, my first thought was -- is this for real? Small, dark, dim, depressing. Food consisted of only a few varieties of depressing local stuff. I then decided to check out the Terminal 3 lounge. It is many times bigger and at least had a little natural light, but the facilities and consumables were equally miserable. Singapore Airlines' flagship lounge at Terminal with intercontinental flights, and not a single decent Western item, but only some lame street-food items? Am I in the wrong country? Isn't this the international city-state par excellence? The return flight was much much better – on a new B787 with very private seating and a beautiful large screen controllable by touch. Book the Cook was available (not available from Bangkok) and fortunately I made use of it, for the standard items looked miserable. Singapore Airlines has to do something better for their food. The hardware is inconsistent. While Singapore does a good job for long-haul economy, I would rather choose Cathay, Thai or Malaysia for business, for their flagship lounges are much better and the cabin service more genuine and warm.","Inconsistent","0" "2019-03-07T04:04:45-05:00","Desktop","5","review","It was a long trip, about 12 hours. I spent the time watching films (there were a lot of interesting titles), eating (at least 3 complete meals), drinking (you can drink what you want alcoolic or analcoolic drinks when you want, just ask to the staff) and sleeping (before take off, the staff give to the travellers a cover and a pillow). I usually don't like so much travel with plane, but in this case I had a good trip and I would do it again, of course with Singapore Airline.","a long comfortable trip","0" "2019-03-07T02:53:51-05:00","Desktop","3","review","Other than the seat there is nothing ""better"" about this airline. Infact, I can't work out why they get rated best in the world. The staff smile - so do others, the food is ok, lots of choice but doesn't quite live up to the reputation of being excellent, service is average, you don't see the cabin crew any more than any other airline...they magically disappear mid flight to that place in the sky that cabin crew seem to migrate too. If you want comfort then yes, this airline does have good seats but beware, it's not straight forward when it comes to ""sleep""...you'll need the assistance of a member of staff...if you can find one!","whats all the fuss about!","1" "2019-03-07T00:00:20-05:00","Desktop","2","review","For the past seven years, my husband and I have flown Singapore Airlines at least once a year from Johannesburg to either Manado or Denpasar and we have always been very impressed with the affordability of flights, consistency of communication, decent food and excellent service and totally endorsed it being rated top Airline in the world last year. However, our most recent flights in December and January were extremely disappointing. The consistent good delivery has slipped greatly and not only was the food terrible on all four flights, but the communication, the service, the entertainment and even the onboard shopping equally slack. As for the cost of flights, these appear to have increased substantially more (even than certain other airlines), with all sorts of add on payments required in order to have a degree of ordinary comfort that is normally part of the offering. To add to all this, after 7 years of consistent flights on the same days at the same time, they have now added two additional flights from Singapore to Johannesburg, one via Addis Abbaba and one at a ridiculous time, leaving Singapore at 4.15 p.m. arriving in Johannesburg at 9.15 which results in a full day being spent in Singapore and makes a layover for any domestic travel from Johannesburg imperative. Worst of all, the website indications of these big changes are unclear and, while I take full responsibility for making the mistake of trusting in Singapore Airline's consistency and thus stupidly failed to see that the flight out of Singapore was nearly 24 hours later, I would be interested to see how many other people have been lulled into making the similar mistake and then having to pay an inordinate amount if they realise in time to change it. I am seriously unimpressed with Singapore Airlines and sad that being rated No. 1 has either made them care-less and complacent, or perhaps the greed of making substantial profit has overtaken any pride in consistent and quality experiences for their travellers. I'm sucked into flying with them in April, but am in no hurry to support the airline in the future.","Extremely disappointing, no longer consistent and no longer has my vote!","3" "2019-03-06T23:24:09-05:00","Desktop","4","review","Check-in was expeditious and helpful with a wheel chair for my wife. Most helpful in particular to my wife who needed disability attention. All requests were attended to promptly. However, seats were not comfortable; perhaps due to age of the aircraft. Meals were ordinary and not palatable. Baggage claim was uneventful as bagge was slow to appear on the carousel. Attention of cabin staff was professional.","Attention by cabin crew is courteous and good.","0" "2019-03-06T22:43:58-05:00","Desktop","1","review","I was very dissapointed with Singapore Airlines, not the flight buut the way thngs were handled on 3 March 2019, I was unable to board my flights due to reasons out of my control, I let Singapore Airlines know via email, also tried calling but was unable to get through, It was a Sunday however that doesn't mean people don't fly on a Sunday, nobody was able to help me, I had to wait until Monday for anyone to help me and then still got charged basically for a whole new flight ($584) due to missing mine the day prior, even though I had notified the airline that I was going to miss it due to my Visa approval letter not arriving on time. Having paid this amount along with penalties for missing my previous flight has left me in a difficult financial situation so I'm really not impressed.","Poor Service","3" "2019-03-06T14:35:50-05:00","Mobile","4","review","I flew Singapore Airlines to Munich on a cold, wet morning. I felt pretty grumpy due to the weather and the fact it was so early. Well Singapore Airlines turned that frown upside down. Between the very comfortable seats, great entertainment in the seats and the lovely complimentary breakfast on board my mood changed for the better. Nice job guys!","Comfortable.","1" "2019-03-06T13:50:49-05:00","Desktop","5","review","Good overall. Clean cabin, polite and helpful crew. Food was better than Sin to Sydney. Entertainment selection was however not as broad. Most important of all, flight was puncture.","Puncture. Good service, entertainment selection not as broad","0" "2019-03-06T11:19:53-05:00","Desktop","4","review","We had flown from Delhi business class on Singapore Airlines and I was travelling with my 90yo mother and the attendants were just wonderful. My mother required wheelchair assistance so we were taken to the lounge with just 30 minutes before we were to picked up again to catch our 6am flight to Sydney. So I got her a cup of tea and said we wouldn't worry about eating because Breakfast would be served on the plane. Breakfast on the plane was very disappointing. No hot food just some airline buns and croissants. And this is business class for a 6am flight? Inflight entertainment was ordinary as well.","Service wonderful......food, disappointing","0" "2019-03-06T10:11:35-05:00","Desktop","5","review","We were a bit daunted by this flight , 12 hours to Singapore , 55 minutes before boarding the Flight to Auckland ! The whole experience was excellent from checking in to arrival. The flight from Manchester was excellent really good service! Drinks , including cocktails and spirits were freely provided . We even got a menu with a choice of either Asian or European food. Both were served hot and were very good. The choice of films was good. The plane was clean and modern. Seats were good with more legroom than expected. The second flight was on a slightly older plane but the level of service, although not as good as the first leg was still good. We only had 10 minutes to leave first plane and board second! I presume they ensured that the two planes were next to each other to ensure we didn’t miss our connection!!! ( personally I would have preferred a more comfortable gap between the two so check this when booking!). All in all if you travel Econonmy you can not beat this airline, totally and thoroughly recommended.","Best economy class by far!","1" "2019-03-06T09:35:17-05:00","Desktop","5","review","A third flight with Singapore Airlines from Heathrow, this time ultimately to Auckland NZ. A 13 hour flight passed very comfortably after a good night's sleep, a very wide selection of films and throughout very good quality food and service, Even with the next 9 hour flight to Auckland, we arrived fresh and ready for the day. Changi is a very pleasant airport as a stopover","Another delightful trip with excellent service","1" "2019-03-06T08:53:23-05:00","Desktop","3","review","Chose to fly with this airline again after a good experience on our last long haul more than 20 years ago. the staff were as attentive and helpful as they were last time, but the food was disappointing. Not much legroom in Economy and if the passenger in the seat in front puts their seat back you will find your tv screen too close for comfort. The facilities were clean and we were regularly offered refreshments and snacks","Take ear plugs and an eye mask","0" "2019-03-06T08:16:54-05:00","Mobile","2","review","We had four flights with Singapore Airlines in our itinerary, what a disappointment. Having flown previously with Singapore standards have certainly dropped. Food just awful, bread frozen, fruit frozen, meals were inedible. How they have earned the status of best airline is beyond me. Squashed up against seats like sardines, no wonder some in our party needed to visit a doctor after the flight.","Never again","4" "2019-03-06T06:29:02-05:00","Mobile","5","review","Today I have decided to give my airline review a little twist of different. We all rave about the caviar, champagne, recline of a seat, lighting, storage space, personal minibars and the whole sort. However, if we look a little closer what matters in creating a memorable experience and a loyal customer is to penetrate our hippocampus which forms a long term memory. To stimulate that part of the brain we need unique “passager engagement.” One avenue that could be explored is creating an amenity kit that is actually of value and strategically filled with products that enhance that experience. I will post the highlights (photographs) that In which I experienced throughout my journey but I will focus more on people engagement (crew) more so than the aspects of flying a given carrier. Upon arriving at Changi Airport for my “Suite Class” to check-in for my flight to Zurich, I approached the SQ counter and was directed to check-in at the First Class private room which I was given directions to. Upon walking around the airport with no First Classroom in site, I approached another SQ staff, and again a pointed finger directed me to a specific direction. { Customer engagement failure } twice already. While in the SQ check-in I patiently waited for 10 minutes in front of 4 check-in desks that were empty while employees played with their phones { lack of customer engagement }. With my luggage and handbag dropped in front of desks I walked outside of the terminal and asked the curbside agent if someone can assist in checking me in. The agent did apologize, but at this point an apology was meaningless. I was told that I “cannot"" check my bags all the way to my final destination and only when I argued with him did he turn to ask the supervisor which she replies “of course.” From that point on I have to say the Singapore Airlines customer engagement which they are so fabled for in the industry started to flourish… I was escorted through the private immigration formalities and on to the “Private Room Lounge“ where a whole army of staff was on hand to assist in every way possible. A lite bite was welcomed in the A la carte dining room while enjoying a few glasses of Krug. Walking around another 10 minutes, I walked up to Qatar Airways counter, and that individual walked me over to the SQ First Class private check-in room.{excellent example of customer engagement }. Upon stepping on board and handing the flight attendant my boarding pass, I was addressed by my surname and from this point on the SQ service shined. The bottles of Krug were popped and free-flowing throughout the flight. Flight attendants were empathetic, engaging and most courteous. The inflight supervisor introduced himself and explanations from dinning, flight time, turbulence if expected, preference for sleeping everything and anything was so meticulously explained. Inflight catering was orchestrated like a beautiful ballet but with an open script that can be manipulated ( or rewritten )to a passengers profile. Customer engagement was personalized, heartwarming and sincere. No question or concern was ever too much of a task or a burden. Passenger privacy was respected but at the same time engaging. The crew was professional, and every passenger was treated according to their needs. Ten hours passed gracefully - Flight attendants were never congregating in the galley, and when you did approach for any reason you were always greeted with a smile and sense of caring. All crew was groomed as if they were on a runway fashion show, never did they let jet lag and long hours of duty affect their professionalism. Customer engagement on this particular flight was exceptional, with many unique memories embedded in my brain. This is an excellent example of securing a loyal customer. Life is a journey, enjoy the adventure. Rome H Geragonis ","Singapore Airlines “UNIQUE TOUCH”","2" "2019-03-06T06:22:15-05:00","Mobile","5","review","Flew to Singapore from Auckland on SQ286 recently. I was in Seat 3F which is a window seat. I wish to commend the inflight crew, Raffee and Grace for their warm and attentive service. The hardware was great (the flat bed of the Suite class is so much more comfortable than the Business class flat bed) but it’s SQ’s software that sets her apart from her competitors.","Suite class simply sweet!","3" "2019-03-06T02:12:50-05:00","Desktop","4","review","Overall, very good service. PROS: The toilets remained clean all throughout the flight. Flight attendants were helpful and attentive. AVERAGE: Somehow I expected better food; this experience was only average in quality, in hotness arriving to your seat. No cheese, no bread, except for breakfast. CONS: The bag of amenities was not at all exciting--a pair of orange socks with non-stick soles, a toothbrush, a tiny tube of toothpaste, and ear plugs. Choice of films so-so.","At last, Singapore Airlines!","0" "2019-03-05T23:48:41-05:00","Desktop","4","review","We had 4 flights in total, and the first flight was the best, mainly due to the food being served which was to our taste. On the other flights the food had mainly Asian tendencies which were not to our taste. The staff were very good on all flights, and particularly good on our first flight when there was a family in front of us who were constantly calling the staff. Lots of choice of films etc. We were disappointed that on our flight home leaving Christchurch at midday we had to pull the blinds down to enable people to sleep, when we would have liked to look out of the window.","First flight was the best","0" "2019-03-05T23:29:10-05:00","Desktop","5","review","Whilst on this flight, I had a syncopal episode and luckily I had a fellow traveller with me who is an emergency nurse. The stewardesses were very quick to spring to action when this event took place. They were experienced and well trained. I think that Singapore Airlines are one of the best.","Very professional and well trained","1" "2019-03-05T22:14:14-05:00","Mobile","5","review","Honestly this is so good.. Such a great airline! Lovely people, great way to fly. Recommended to anyone and business class though we've only been on a few was particularly nice on Singapore Air. Food was actually quite good and the entertainment system was thorough ","So Good!","0" "2019-03-05T20:58:42-05:00","Desktop","5","review","Love it! Love it Love it! I and my spouse have flown business class several times with different airlines. And Singapore Airlines is the best among the bests. This time 13 of us have flown that include my mom, sister, my brother's family, my wife, her parents and her sister's family. It was awesome from check-in to baggage claim. The lounge is wonderful. We enjoyed the food and the ambience. The cabin is clean, flawless and comfortable. The cabin crew made us feel at home particularly when celebrated my niece's birthday at 40,000 feet. A cabin crew surprised her with present and a birthday cake. Thank you very much Singapore Airlines. Truly, it is a great way to fly with you...","The Great Way To Fly","1" "2019-03-05T20:33:38-05:00","Desktop","4","review","The first flight from Heathrow was by far the best of the four flights. This was partly down to the stewardess. She was very efficient and the food service had everything we wanted to order. Between meals there was a selection of snacks and chocolate. Second flight from Singapore to Auckland smaller plane and the stewardess seemed so much slower, or maybe she had more passengers to look after, I am not sure. Anyway the choice of meals when she got to us was very limited. I have a mild nut allergy so there was nothing I could eat. The snacks between meals were limited too, no chocolate as on the first flight. The third and fourth flight were back to to a bigger plane, but again the snacks were limited and the ice cream they brought round was almond based with no alternative, so I could not have one. Drinks between the meal service were served on a request basis. The seats on all flights seemed very small for a long haul flight, I am only 5’ 3” and fairly slim, but I did not have enough room to be comfortable for such long flights. All in all not all bad but could have been better.","Four flights but service very different on each one","0" "2019-03-05T17:34:41-05:00","Desktop","5","review","As a retired cabin crew, I am probably more critical than most people, especially as I used to train cabin crew. I used Singapore Airlines 3 times on a recent to New Zealand and back, and was so impressed, especially with the consistency of standards. I flew on the A380, in economy. I had plenty of leg room, the food was excellent and the crew so friendly and helpful. Crews at Singapore Airlines have to undergo 3 and half months training, and it shows. Every interaction I had was greeted with a warm and genuine smile. Nothing was too much bother, and often my needs were anticipated before I could make a request. If I made the trip again, I would definitely use Singapore Airlines.","Head and shoulders above the rest.","2" "2019-03-05T15:02:29-05:00","Mobile","5","review","Given an aisle seat this time . The difference is unmeasurable.food and attention by the stewards is excellent","Much better","1" "2019-03-05T14:59:48-05:00","Mobile","2","review","App would not let me check in or reserve my seat 48 hours before - neither would the website. Ended up like a sardine in the middle","Sardine","1" "2019-03-05T14:32:37-05:00","Mobile","5","review","I just flight from Munich to Singapore in business class on the New cabin The service as expected was just amazing. The air hostesses attitude was excellent at all time . The seat can be transformed into a flat. bed with quite good space . Since I was seating on a window seat the privacy was total as it’s like small individual cabin . I will use Singapore airlines in near future for sure . TV selection and movies is great although just few languages are available. ","Amazing service and great seat","1" "2019-03-05T10:18:40-05:00","Desktop","4","review","We stopped over in Singapore for a few hours before flying onto Sydney Australia to visit our son. There is a lounge for Business Class passengers where you can help yourself to free food and drinks plus a relaxing area and shower rooms. The Singapore service is great, you can pre book European meals, or special meals for anyone who has intolerances to certain foods. We chose window seats one behind the other you can do that using seat guru, The airbus was wonderful and having flown Business Class I wouldn’t chose any other way to take long distant journeys.","Business Class","0" "2019-03-05T05:00:24-05:00","Mobile","5","review","Thank you very much to SQ, my boarding experiences are always excellent. Wanted to thank Mr Sadiq too, who kindly assist us, as recently due to an unforeseen circumstance on our family April trip, he done his very best to assist us and respond very promptly. SQ will always be my family and my first airline choice to travel 👍👍👍😊😊😊","Thank you SQ","0" "2019-03-05T03:37:12-05:00","Mobile","5","review","I know not all can fly first. But if you are fortunate enough to be able to do that fly Singapore! Alyssa was so attentive. She and her crew took such great care of us. She was filming the northern lights and I woke us and she brought me to see them. That was a bucket list item. Never would I ever have imagined that I would be able to see them while traveling. I cried. She even sent me the photos she took. The captain had alerted her that they were visable. We were the only ones awake. I cannot thank Alyssa enough. I’ve been chasing them all over the globe. Great crew and I can’t recommend them more. Oh and she gave me 4 pages of what to do while we are in Singapore. Thanks you so much for all of your amazing service and genuine care and excitement. So great to fly on an airline that actually cares and love what they do!!! ♥️♥️♥️","Alyssa and crew are amazing","3" "2019-03-05T03:33:20-05:00","Desktop","1","review","Ticketed on direct SFO to Sin for almost 9 months. Then they changed me to a SFO - HKG - SIN that leaves on the next morning simply because they can sell my ticket to another for higher price. They must be investigated and fined for this bad business practice. Unreliable, undependable, crooked. That is Singapore airlines.","Worst website ever. Bad business practice of bumping ticketed passengers to less desirable flight routing.","3" "2019-03-05T01:19:43-05:00","Desktop","5","review","(25th FEB 2019) No complains on the SQ 211 morning flight out of Singapore. Everything went well from boarding to landing. Special note for the crew who were particularly warm and courteous on this sector. Great food and Magnum ice creams for dessert. Shockingly on this sector, no Amenity kits were provided which was a disappointment but you can still get them if you ask a crew member. Furthermore, Ear Plugs and Eye Masks were available which made the flight a whole lot better. The Pizza that was served before landing was the highlight of this flight as it was so flavourful. The timing of SQ 211 is excellent since you can get into Sydney in the night and sleep the night and wake up without any jet lag. Flight is operated by a modern 777-300 ER which is equipped with the latest Krisworld Entertainment so there is no fear of potential boredom on the flight. All in all, a decent SQ experience.","No complaints","1" "2019-03-05T00:07:20-05:00","Desktop","3","review","Flying from San Fran to Singapore was a very long flight. The flight over was fantastic and I said to my wife, this is the best airline I have ever flown on. The food was better then any I have had on a plane and the service was great. They gave us an eye shade, socks, tooth brush and great service for the entire flight. Returning from Singapore to San Fran was a totally different experience. Food was not eatable, no mask or socks, when they served the trays stayed for a very long time and you could not move. Seats were ok, but seemed to be better on the outgoing trip. The air craft was different on the way over. Nothing better then our normal flights on Delta.","Long Flight","0" "2019-03-04T17:54:31-05:00","Desktop","5","review","Perfect to the Tagline the services is really up to the mark..Steward & Stewardess very helpful, provide their best to accommodate all passengers on board. Flight landing was extremely smooth!!!","To the mark and perfect customer caring","1" "2019-03-04T17:12:39-05:00","Desktop","5","review","Was about to join the long queue to board and was approached by the staff to ask us to board the flight first!! Because I am with a young kid, so to let us settle down better they allow us to board first and toys to keep the child entertained! And was always there to check if you need any help.","Best Flight to fly with small kids","1" "2019-03-04T16:16:20-05:00","Mobile","5","review","I Expected much...but that fly? WAU. No words needed. Absolutely amazing. Singapore airlines are highly recommended! We got 2 meals which included appetiser, main meal, snack, dessert. It was really delicious! Cabin crew members are really kind and friendly. ","Best way to fly","0" "2019-03-04T15:19:14-05:00","Mobile","5","review","I have flown Singapore for the first time in 2018 from JFK to Singapore with a short stop in Germany. It was a very long flight but I really did not mind it. Actually, it was really good. This January, I couldn't find a cheap flight so I flew Cathay from JFK to Hongkong (heading to Philippines on both flights). It was like night and day. I'm traveling again in April so I picked Singapore this time. I think Singapore ruined all other airlines for me. The FA's are so friendly, neat looking, very courteous, clean restroom, and the food taste very good. Service is first class, even in economy. ","Singapore Ruined All Other Airlines.","1" "2019-03-04T06:23:40-05:00","Mobile","5","review","I took an SQ flight from Singapore to Bangkok on 25 Jan & return to Singapore on 28 Jan. To me, an SQ flight is the best flight to fly to anywhere! Not only I need not worry about luggage weight being at 30kg per pax which is great for shopping & golfing trips! Cabin crew have been excellent as they all do aspire to keep up the standard of a world class airline! I even met crew from different countries who are humble & friendly! Gone are the days where locals commented that SQ crew were only friendly to foreigners! Ha! I have received some of the best service ever! Singapore Airlines is my preferred airline! Keep up your great reputation & make Singapore proud!","Best way to Fly","1" "2019-03-04T06:10:53-05:00","Mobile","4","review","Nice food served, air crew very accomodative, asked for extra coke and pepsi for collections. And thet gave me extra peanuts too.. i just love the peanuts, thanks guys","An airlines that never dissapoint us","2" "2019-03-03T23:21:02-05:00","Desktop","5","review","Steward & Stewardess very helpful, provide their best to accommodate all passengers on board. Flight landing was extremely smooth!!!","Excellent Service","3" "2019-03-03T19:45:03-05:00","Desktop","5","review","My husband, 25 year old daughter and I had the pleasure of flying with Singapore Airlines from Brisbane to Singapore. (and then onto London) My daughter is in a wheelchair and cannot walk at all. When we checked in at Brisbane, the staff member was so helpful and welcoming. He gave us an excellent seating position in economy that made the flight so much more comfortable. Once on board, Ian Chionh, the Chief Steward, and his staff were so lovely and helpful. Nothing was too much trouble and they all showed great care and attention yo my daughter's needs. The food was lovely and the crew constantly brought around waters and juices throughout the flight. We would thoroughly recommend Singapore Airlines, and especially Ian and his crew, for outstanding service.","Excellent Service from Check in to Landing","2" "2019-03-03T17:48:23-05:00","Desktop","4","review","Also SQ321. Overall, given it is a very long way, vbai two long haul flights it was a very good flying experience, especially since we were in economy. THe only minor gripe would be that one of the flight attendants on the 2nd leg seemed more like a robot than a person, didn't see her smile once in 10 hours. Lucky to have spare seat between the two of us on1st leg and to have two seats on a 2-4-2 configuration on 2nd leg. Quality of movies only OK.Good enough leg room wehn seat in front is up.","All good, mostly","0" "2019-03-03T17:20:44-05:00","Desktop","5","review","Took the SQ51 flight from Manchester to Hanoi (connection at Singapore). The main flight to Singapore was excellent. Seats were roomy, plenty of leg room and the food was excellent. The staff are friendly, seemed happy and we loved their uniform. There was a fantastic range of movies available and the plane was clean and tidy and the toilets were constantly checked and cleaned by the staff. You can tell that this is the number one airline, we have flown with many others on international flights and this was by far, the best. The second flight from Singapore to Hanoi was not quite as good. The plane was clearly older, not quite as clean but it was still a good flight.","Best airline","1" "2019-03-03T17:05:33-05:00","Desktop","5","review","If I remember correctly, Singapore Airlines is one of the best airlines in the world and I've always dreamed of a chance to try it. This was proven when I had the chance to try. Yes, price is a premium but comparing to other airlines that has the same price for the flight, I would definitely pick Singapore Airlines. Leg room is great! Entertainment features per seat is good. Flight Attendant service is great as well. Boarding process, no hassle.","1st Time with Sing Air","1" "2019-03-03T16:21:11-05:00","Desktop","3","review","Travelled from Brisbane to London on the 26th of December leaving after 11.00 pm, and flew home 24th of January. Booked Premium Economy seats. We were very fortunate to get an upgrade from Brisbane to Singapore so got a bit of sleep on the lie flat bed. Food very ordinary but as we got the Premium Economy food not surprising. The leg Singapore to London was not very comfortable and staff not really proactive. Plane a bit warmer than I like but that's personal preference The flight home while no more comfortable per say but was so much better from the point of view of proactive staff who regularly came around with water and juice although you still had to ask if you wanted more than one or two champagnes for example. The smacks between one full meal and one ""light"" meal were much better than those on the flight over. I think QANTAS Premium is a much better product but it should be for the price. We got a good fare for The flights so OK over all. ","Tale of two flights","2" "2019-03-03T14:44:38-05:00","Desktop","5","review","Chose to upgrade to Premium Economy on the overnight flight to Singapore. As my flight arrived early in the morning I wanted to try to get a comfortable flight. Seat was comfortable, and the leg rest a great idea. Quiet cabin with very lovely attentive staff. Liked the noise cancelling headphones and there were great in-flight entertainment choices. Food was good and the meals were hot. I loved being able to choose my meal prior to the flight on book the cook program. I had Hianise chicken for breakfast and it was tasty. I would have loved to have been able to lift the arm rest in the middle of the 2 seats for more sleeping room as i had no one next to me. I do understand why they are fixed to accommodate all the extra bits in PE. I have to admit I am not a great sleeper on a flight, but it was more comfortable to rest. It was back to Economy for the flight home, but on the Airbus I was upstairs so still an OK flight daytime home. If I can will always fly Singapore Airlines.","comfortable flight","0" "2019-03-03T14:34:32-05:00","Mobile","5","review","In flight experience was extremely comfortable. Service when checking in and on board was perfect. Will definitely be flying with Singapore again!","Best airline service I have had yet!","1" "2019-03-03T14:32:13-05:00","Mobile","5","review","After quite a number of flights on middle-east airlines we decided to retry Singapore airlines as we experienced the service of the middle-east airlines going down. We made a very good choice: Singapore airlines did not give in on service, even in economy class, service is excellent, seats are good and the food and entertainment program are the best we ever had!","Back at first choice","0" "2019-03-03T12:14:13-05:00","Desktop","4","review","This was our first time flying with Singapore Airlines. The service and the friendliness of staff was excellent. Very attentive care that made the long flight better. Singapore Airlines is now my first choice for international flights. We have since flown with them three times and the excellent service continued.","Felt looked after","0" "2019-03-03T10:59:05-05:00","Desktop","5","review","What a great way to travel!! From the very start, Singapore's Business Class does everything it can to make the traveller as comfortable as possible. The service was outstanding - everyone could not have been more helpful, anything was possible. The staff was invariably friendly, helpful and welcoming. The one major drawback is linked to the type of plane and its configuration. On the return flight from Europe to NZ, Australia and back, we flew on 777 ER (new configuration), 777 (odl configuration), A380 and A350. The A350 is awesome due to the massive legroom and seat width, as is the A380. The 380 is by far the quietest plane, shame it's being discontinued! The seats fold down to a completely flat bed. At 1.83m I was quite able to lie streched out and was able to get a great night's rest. The 777 ER (new configuration) is also fine. Unfortunately the old 777 is a bit of a letdown. The Business Class has 6 seats (2-2-2) across instead of 4 (1-2-1), so the seat width isn't in the same class as on the other planes. The other planes are much superior in terms of pure luxury, so the old 777 really was quite disappointing. Do check which plane configuration you will be flying on and avoid the old 777. The food and drink was outstanding on all flights, highly recommended. Singapore get their own selection of teas from TWG - do try your way through them. The wines are all very good, if you are so inclined. A small but quite important feature is the fact that each seat has connection and loading possibilites for several types of devices. Great if you want to land with your phone and laptop full rather than empty! Each flight segment was punctual, and we arrived rested and enthusiastic. Travelling this way is almost cheating, as it is entirely pleasurable and there is no pain involved!","Singapore Business Class - worth it by itself!","1" "2019-03-03T10:58:32-05:00","Mobile","5","review","Best and cheapest way to get from Europe to Australia is via Stockholm . Flight was great in a A350 and A380 - some had brand new seats some the older style Staff is the winner on this airline - while the champagne is not as good as on Qatar the service is as good - there was nothing we could have missed on such a long journey The team really knew how to take care I Customer’s- even one flight out of all of these the staff wasn’t in the best mood - sure the overall best experience was supreme Singapore airline always again ","What not? ","3" "2019-03-03T09:16:17-05:00","Mobile","5","review","This was my third international flight on Singapore Airlines in the last year. Both flights arrived ahead of schedule. Service and food were outstanding. My luggage came off the conveyor belt early. My go-to airline when my itinerary permits.","Best airline in the world","4" "2019-03-03T03:05:19-05:00","Desktop","5","review","Woderful flight with generous leg room, great service and tasty food. WE arrived at destination feeling restored and happy.","Best service in years","2" "2019-03-03T02:37:27-05:00","Desktop","5","review","Excellent service Better Than Qantas Business and I love Qantas business ! Staff very pleasant Could to do enough for us","Awesome service","0" "2019-03-02T21:24:43-05:00","Mobile","1","review","Singapore airlines....They messed up our flights on the way home so we had to go home 2 days early and missed out on all these amazing things in Singapore. And we tried to contact them and they didn’t anwser back about all of it.","Don’t recommend","3" "2019-03-02T17:52:49-05:00","Desktop","3","review","February 2018 I traveled to Beijing - economy class from Perth to Singapore and premium economy from Singapore to Beijing. Two out of the four flights I took turned out average. However the flight from Singapore to Beijing was the Gem. The staff turned over backwards for me resulting in a very pleasant flight. My return from Singapore to Perth was an absolute nasty experience. A male crew member turned that flight into an embarrassment to me and an unpleasant five and a half hours. When the supervisor came to me he too added to the embarrassment. He actually supported the bad behavior and worse customer service of the crew member. I was threatened by the supervisor that he would call the captain and I welcomed that but because he realised that I was not backing down the captain never came. I complained to the upper management at Singapore airlines and was given the cold shoulder and shove around and bribed with 15000 Krisflyer miles when the realised that again I was not going to back down. In the end nothing happened.","Treatment of passengers","0" "2019-03-02T17:07:31-05:00","Desktop","4","review","Singapore airlines is my favourite airline, you just cant really beat the IFE, service and reliability of SQ. I had the pleasure of flying Premium Economy this time as it was a work trip. Pros: Larger screen, More leg room (we were fortunate enough to have the bassinet row so even with my legs extended my feet did not touch the wall in front of me) Not that I needed it for this trip but extra 10kg checked luggage. Book the cook - this is great, you can pre-select meals prior to departure, for some meals there were many that appealed and it was a very difficult choice, for others nothing appealed so I just left it and took my chances with what was available on board. I believe you can now pre-select the normal meal available also and if you select a book the cook meal (only available in Prem Economy, business or first class) these are served first like the special meals. Cons: Prem Economy passengers have to go back to Economy for bathroom facilities. Come on SQ other airlines have a separate toilet for Prem Economy customers. Price - the cost to upgrade from Economy to Premium Economy is quite substantial and IMO for most leisure travellers the difference between the seats/service of the two classes does not measure up to the cost difference. There didn’t seem to be much difference in the seat width. The aisle in Premium Economy seemed wider. Would I purchase Premium Economy myself. Not likely. I would rather spend the extra upgrading the hotel on the holiday (Better value for money if you ask me). I would consider paying for an exit row in Economy rather than upgrading to Premium Economy. Make sure you start your journey to Singapore off with a Singapore Sling on board :-)","Enjoyed trying Premium Economy for a change","1" "2019-03-02T13:25:28-05:00","Desktop","5","review","Once again I had safe, clean, comfortable and happy flights to and from Singapore with my favourite International airline. There are many other carriers in my part of the world, but I almost always choose Singapore Airlines. Qantas is my only second choice. Flying with Singapore Airlines is a great experience and is a relaxing way to start and finish a trip away from home.","My faourite way to get to Singapore and beyond","2" "2019-03-02T10:42:51-05:00","Desktop","5","review","Departure lounge clean, prompt loading and plenty of room for luggage. In-flight food was above average. Return flight was on a very new aircraft, very nice. Flight attendants very good, plenty of snacks available and refreshments.","LHR to Singapore and return","0" "2019-03-02T10:37:16-05:00","Mobile","5","review","Such attentive cabin staff, superb food and a flight that either leaves on time, or early. Definitely worlds best airline","Worlds best airline","2" "2019-03-02T08:50:27-05:00","Desktop","5","review","Have flown with Singapore before and found their standards have Not dropped. The food and in flight entertainment is very good and the staff do all they can to make your long haul flight bearable I used them on my return to the uk and found this flight was even better as the seating and leg room was better","Excellent as always","1" "2019-03-02T08:09:41-05:00","Desktop","4","review","I flew on A350 aircraft operated by Singapore Airlines. It was somewhat older plane. This is very long flight over 16 hours. Service on plane is good, and I do not have any complaints on staff. Food was good but not the best. I had better experiences with other airlines in regards to food. I was surprised that toilet kit was not offered in business class (other airlines offer this). In regards to plane seat was comfortable but not fully automatic. If you wanted to put it in bed position you had to stand up and use latch to bring it down. In laying position you have to go diagonally since opening for legs is on side(strange configuration). But over all flight is ok and no complaints. I did have better experiences with other companies.","Good long flight","2" "2019-03-02T07:08:27-05:00","Desktop","5","review","I love flying with SIA. The flight is always on time. Service crew are courteous and highly attentive to the needs of the passenger. Seats are spacious and comfortable. Overall experience is superb.","Good service","2" "2019-03-02T03:37:30-05:00","Desktop","4","review","Flew cattle class from Manchester to Perth on Singapore Air in January 2019 there was a 95 min delay due to deicing the runway, The flight to Changi was a bloody long one However this was eased by the attentative flight crew, The seats were comfortable enough with adequate leg room for a 6 foot 17 stone man. The food was good and plenty of choice in alcoholic drinks. We also used Singapore air from Perth on return and again the food was good and the crew were great. Would I fly with them again?? Yes by all means. Qatar airlines has been voted best Airline in the world. Singapore Air runs them a close 2nd ","Singapore Air","0" "2019-03-02T00:44:32-05:00","Mobile","5","review","Everything was as expected, excellent. Had to practice great self-control in order not to over indulge in food on and off the ground. Would give three Michelin stars if I could. Cabin is luxurious. No unnecessary frills like showers and gift pouches. Quality finishings. The crew is the best there is. No comparison. I’ve seen other airlines trying to up SQ on technology, poshness and food. But no airline has ever come close on the warmth and professionalism exuded by the crew.","Consistently the best","1" "2019-03-01T23:54:33-05:00","Desktop","4","review","Good service and reasonable legroom for those of us that need it! pre-booked an Indian veggie meal which always seems to be a better meal than the standard fare. Little disappointed with the range of films on offer - not as up to date as expected, but at least there was plenty of choice.","Good service on economy","0" "2019-03-01T23:50:32-05:00","Desktop","4","review","Singapore airlines has pretty much given up on their economy class passengers. We are now required to pay extra for a seat choice and despite travelling with them quite often, I am still unable to get a gluten free vegetarian meal without jumping through hoops and even then it often falls through. For some reason it is assumed that if someone is gluten free then they cannot eat anything except boiled vegetables and steamed meat (if they also happen to eat meat). It is just appalling food. My husband says even the regular meals are dreadful. When I asked Singapore Airlines about this they suggested I pay for premium economy to have more control over what I get. Fortunately I only do short hauls up to 8 hours so not worth the extra money. But really, I suggest saving your money and flying with a discount airline. There is not much difference in economy class these days.","Marginally better than a discount airline","0" "2019-03-01T23:13:11-05:00","Desktop","2","review","Business Class. The lounge at Newark airport offered a limited breakfast menu with small portions. Liimited seating available. During the 18 1/2 hour flight, we were only given two meals even though 3 were listed. Snacks were puny. The extensive advertised wine list was bogus since only two mediocre whiles were available and only 2 canned beers- one Chinese and the other Budweiser! The in-seat menu was dirty with grease. The response from Singapore Airlines was that since Business Class was not full and most passengers don't drink there was not a lot and there was ""insufficient stock""in Newark. I paid Business Class price for less than Business class service. Swiss Air and Delta Business were much better.","Less than optimal","0" "2019-03-01T22:24:48-05:00","Desktop","3","review","Checked in and chose seats on line. Lie flat beds were unsuitable on outward leg from Stockholm so crew told me to try getting specific seats. We did this but at check in were told not possible although we had confirmation. Refused to accept other seats and after I requested a manager and had a discussion with said manager seats suddenly could be allocated. Seats were very good but why the hassle? At Singapore the business class lounge was almost standing room only and food in short supply. I have had better flights from rivals and on this return trip have sadly not been impressed.","Better than the last time","0" "2019-03-01T21:25:28-05:00","Desktop","5","review","Great Service, good flight, relaxing chairs specially for long flight, enjoyable meals and drinks and good in house entertainment","destination vietnam","0" "2019-03-01T21:18:27-05:00","Mobile","5","review","Fantastic 5 star service with lashings of wonderfully delicious food and drinks, entertainment in a modern, clean, super quiet state of the art flying machine. All inclusive within the cost of the ticket. No hidden surprises or unexpected costs here. We will endeavour to only ever fly Singapore Airlines for the remainder of our travelling lives.","Heaven in the Skies","1" "2019-03-01T19:49:47-05:00","Desktop","5","review","This was the best flight we ever had . The A380 is amazing , best plane ever !!!!! I dont like smaller planes , in turbulences they often shake a lot . The Airbus A380 seems to be much more comfortable in These situations . Everything was great . Good Food , fast Service , very friendly !!!!! Very Good Airline !!!!!","Airbus A380 from Zürich to Singapore","0" "2019-03-01T19:17:11-05:00","Desktop","5","review","I've flown many times with SQ - principally for business and often for personal trips and family vacations by choice, because of the great standards they upkeep in terms of timeliness, cabin cleanliness, hospitality, F&B and just great levels of comfort for all classes of journeys.","Consistency in Excellence","1" "2019-03-01T15:48:45-05:00","Desktop","5","review","I travelled from Singapore to London ( and return) on Singapore Airlines for the first time in feb 2019. I had a pleasant experience. This was my first expariace using this airline. I travelled economy. The plane was modern and the seats were comfortable. The airline provide blankets and pillows along with a set of socks and a toothbrush which is thoughtful. The staff were vvery friendly and helpful. The inflight entertainment had a good selection and it was nifty to find USB charging ports at your seats. Wifi was available for purchase in economy, however I did not take advantage of this. The food was good quality (for plane food) and you could request additional snakcs/drinks throughout the flight. Overall I would be happy to fly with Singapore Airlines again.","Great experiance","2" "2019-03-01T14:23:23-05:00","Desktop","5","review","Flight to London is a long and hard one at the best of times. That being said Singapore Airlines has made this trip a comfortable and pleasant experience. Entertainment on board was excellent with a wide variety of movies as well as tasty on board meals. The main highlight is the staff who often make the extra effort to chat and talk rather than rush off to the next passenger or task.","Fantastic flight as always","0" "2019-03-01T12:10:55-05:00","Desktop","4","review","An overnight flight from Singapore to Düsseldorf taking about 13 hours. Sounds like torture but wasn’t too bad despite the very tall chap in the seat in front of me who put his seat down as soon as the seatbelt sign went out. Lots of brand new films to watch. Food was good and snacks were handed out during the flight.","Good overnight flight","0" "2019-03-01T06:56:10-05:00","Desktop","4","review","Inflight service was very friendly and efficient and they were generous with their drinks. Seats were comfortable with good leg room space. Inflight movie entertainment was quite satisfactory.","Really good inflight service and entertainment","0" "2019-03-01T06:22:34-05:00","Desktop","5","review","This was our first experience of Singapore Airlines, we had heard lots of positives from others that had already flown with them so we had high expectations - these were completely met! We were lucky to bid and be accepted for an upgrade on our outbound journey to Premium Economy, this was excellent, great seats, entertainment, the cabin crew were attentive and their service exemplary. The meal - beef and black bean - was the best thing I have ever eaten on a plane - exceptional! On the return journey we were in Economy but the service levels were no different. Excellent airline, many long haul providers should take note!","First time with Singapore Airlines","2" "2019-03-01T00:58:50-05:00","Mobile","3","review","With a first world problem flying business class I shouldn’t complain. But service surprisingly lax on this flight. Singapore should also rethink its lack of amenity kits and pyjamas on a 13 hour plus flight. Also informed when we boarded that there would be an hour delay before departure due to India / Pakistan dispute. Missed our connecting flight in Stockholm not a lot of assistance from ground staff and crew. This should have been known well in advance. My wife’s breakfast came out cold and as an afterthought. Not what we normally expect having flown business in many other airlines (and Singapore previously)","Little short on service","3" "2019-02-28T23:13:10-05:00","Mobile","5","review","Great staff, comfortable seats. Food was exceptional. Would recommend this airline to any one. This trip was a long flight but was made easy by the good service during the flight. The check in at Manchester was easy","Good airline","1" "2019-02-28T22:02:40-05:00","Desktop","5","review","This was the first trip that my wife and I had flown with Singapore Airlines. The cabin crew could not have been more helpful. They were friendly and attentive but not intrusive in any way. Minor issues like re-positioning the lie-flat bed were dealt quickly and with a smile. The food (and I am a vegetarian) was splendid and beautifully presented. We could not have been more impressed. I genuinely look forward to flying with Singapore Airlines again.","Exceptional service and comfort","2" "2019-02-28T21:28:45-05:00","Desktop","4","review","The flight from Colombo to Singapore was at midnight and was operated by 9v-STY. The aircraft was very well maintained and the overall service concept is leaps and strides ahead of the Silk Air flight which operates the same route. Boarding was extremely organised and orderly. The crew, while VISIBLY tired and overworked (The cabin attendant greeting me told me he was in fact extremely tired), tried their best to accommodate each and every request. Service, as always was very professional and courteous. I suggest that SQ find a way to combat the adverse effects of the turnaround that this flight presents to its staff. Perhaps a layover. Food was out of this world and cooked to perfection. That being said, the early morning arrival in Singapore enables you to catch every single connection out of Singapore and this sets SQ apart from the rest of the airlines. This concludes an uneventful flight. Ground Staff at Colombo are second to none!","Crew did their best","1" "2019-02-28T21:06:53-05:00","Desktop","4","review","Although not perfect, it was pretty good. Boarding was slightly confusing, though on PE you do board early. There is a good amount of room and sleep is possible with the seat fully reclined, this doesn't affect too much the seat behind. We found the pre ordered food excellent in general with only one dish being slightly dry. The only disadvantage of the Book the Cook service is that you are served first without the bar service, but they will bring you a drink if you ask. Stewards and stewardesses mostly excellent, very responsive and friendly. Time passed relatively quickly and I would recommend to anyone.","Premium Economy definitely worth it","0" "2019-02-28T21:02:57-05:00","Desktop","5","review","My grandmother always flew with Singapore airlines so were happy to try this service, we also flew with Singapore airlines from Paris to Singapore and then onto Sydney. The service could not have been better, the staff went above to accommodate your needs","Excellent service","1" "2019-02-28T21:00:50-05:00","Mobile","5","review","i book this flight 6 months ago and i really get the cheapest price ticket. and to be honest this flight is my value for money and i really enjoy the travel with singapore airline.","best airline with my view","0" "2019-02-28T19:13:30-05:00","Desktop","5","review","Singapore Airlines crew are always very pleasant and happy to help you. We were lucky to secure seats with more leg room (at a further cost) which was great on such a long flight. The cabin was clean and kept clean constantly by the crew. The toilets were checked by the crew very frequently. Food was good.","Very efficient","0" "2019-02-28T17:12:15-05:00","Desktop","4","review","I have enjoyed their services over the years, and took this for the CNY festival. Service, food, entertainment, seat etc were good. Took the A380 plane which is going to be discontinued! The one blight is probable food poisoning with nausea. Later, another passenger also had the same issue and required medical attention. There was a commotion due to the emergency.","Almost perfect","0" "2019-02-28T13:38:44-05:00","Mobile","2","review","We decided to treat ourselves to Premium Economy and chose Singapore Airlines as they had good reviews. Oh what a disappointment!!. Yes you get a slightly bigger seat and yes, you get a little more leg room. You obviously get a meal and also a snack. You also get the privilege of boarding the dirty aircraft before Economy passengers. So, the food was awful. Tasteless, bland and a bit like eating soggy leather. The snack was just abysmal and I still have no idea what it was supposed to be. The service was average at best and the two aircraft we flew on, were dirty, especially the aircraft from Singapore to Cebu. I honestly don’t yhknk I’ve ever been on a dirtier aircraft. I honestly think that Premium Economy with Singapore Airlines is a waste of hard earned money. I would not recommend it, nor would I fly with Singapore Airlines in that class again. Overrated and Expensive!!.","Premium Economy Not Worth it.","2" "2019-02-28T12:55:12-05:00","Desktop","5","review","Comfortable seating great service from the on board staff , heaps of movies , what I noticed was the staff did a lot to help travellers with small and crying children with drinks or treats to minimise the discomfort to other travellers well done Singapore Airlines","great service","0" "2019-02-28T11:40:29-05:00","Desktop","5","review","I had hear that Singapore was a real class act, but was amazed at how incredible the service was. the flight staff ample and attentive. the leg room and seat was very comfortable and you did not have that feeling of being in a ""cattle car"". The snacks and beverages were frequent. The food actually good. And the inflight entertainment was free and wonderful. I actually was able to watch a few of the academy award nominated films during the flight","Singapore Airlines, an incredible experience","0" "2019-02-28T11:21:31-05:00","Desktop","4","review","SingaporeAir was friendly and efficient my only complaint was slowness of our meal suggestions is to have a special meal and you’ll get it quicker SilkAir were friendly but a standard low cost airline","Singapore Airlines and Silk Air Travel","0" "2019-02-28T07:53:21-05:00","Desktop","5","review","I was able to experience the new Business Class seats, which I thought looked smaller but was surprisingly comfortable. There were more places to keep your items as the placement of storage areas were well thought of. For example, the many newspapers one would normally grab before boarding, could now be slotted neatly where the inflight magazine and menu is kept. There is also a storage area, just below the pop-up table/tray, where you can comfortably place a water bottle. USB port & headphone jack are within reach with a conveniently located side table top (above the pop-up table/tray). Oh, it's quite cool to just push a button to ""eject"" the tray - easy and no effort required! Space below? Lots of it! You can store your back-pack, notebook and still have space to stretch your feet. Sweet! The inflight entertainment? It's really good. My only complaint is the poor wifi connectivity and the difficulty to link my phone to the inflight system via the SQ mobile app....mmmm (btw, it was fine on the SQ flight from SG to Beijing though and in my previous SQ flights). And the cabin crew on this flight? Very friendly and it's always nice when they remember your name when you disembark - top marks! As the tagline says, ""a great way to fly"" :)","Friendly Cabin Crew, Great Service, Unrivalled Inflight Entertainment, and Yummy Food","0" "2019-02-28T06:12:12-05:00","Desktop","4","review","An air line you can select without fear. Their flying records are clear. This reliable airline has a wide operation network specially in Asia. You can leave all your fear at the Airport and get in to a Singapore Airlines Aircraft. ","A LION AMONG ASIAN AIRLINES","1" "2019-02-28T03:37:22-05:00","Desktop","4","review","We are flying since many years with SQ. There are some changes which must be attributed to austerity measures - but it is still a great service. The only disadvantage is the small legroom - it is barely possible to leave the seat without bending the whole body and making artistic exercises to get out from the window or middle seat. Moreover, it is very unpleasant that there is now an additional fee for the seat of my choice - even if it is a very normal one (not, e.g., a seat with only two on the row or in front of the service room wall)..","Very good - only too little legroom","1" "2019-02-28T00:29:00-05:00","Mobile","5","review","Well, after spending an hour on the ground in Auckland waiting for the plane to be repaired we were due to miss our connecting flights however, SIA contacted our flight to say we were rebooked onto connecting flights. Amazing service albeit we ended up with an additional two flights and arriving home 10 hours later than originally planned. The only big disappointment was one member of SIA desk staff at Changi who was obviously close to the end of her shift and did not want to help us to the point of her being very rude. We were even unable to get her name. But she wouldn’t put us off flying with SIA again (unless we came across her again)","Nightmare","0" "2019-02-27T23:43:57-05:00","Desktop","4","review","I had never flown with Singapore Airlines before this trip, but I had missed out as this was a welcome surprise. Great service and really good facilities.","Excellent service with Singapore airlines","1" "2019-02-27T23:23:59-05:00","Mobile","2","review","Flew from Delhi to Singapore on the 19th of Feb in Premier Economy & returned on the 25th. The staff was indifferent, the food both ways was very poor & the drinks were of poor choice. Very poor show SA","Singapore Airlines","1" "2019-02-27T23:16:14-05:00","Desktop","4","review","Good comfortable flight.Very good staff.Nice comfortable seats.One tip for vegetarian people is to prebook their vegetarian meal as they dont have vegetarian food as a normal meal option.Also one thing i didnt like was that they serve food to prebooked meal customers before you,so if your friend is a vegetarian and you are not or vice versa-one gets food early and the other one keeps waiting and since a lot of people travel ,by the time you get your food your friend has finished eating.Seemed odd to me that one eats and other watches.Rest all is great and choice of onboard entertainment is great also.","Good comfortable flight.Very good staff.Nice comfortable seats.","0" "2019-02-27T22:39:57-05:00","Desktop","5","review","Singapore Airlines are the best for long haul flights.the flight attendants are very polite and help you have a pleasant flight.very caring and go out of their way to make your trip enjoyable.i have flown with them no wnd of times and have always been made welcome,they look after your every need and I would recommend them to everybody that is going on a long haul flight","my flight to Australia","0" "2019-02-27T19:15:10-05:00","Desktop","5","review","Cabin staff are very friendly, courteous and always assist with extra drinks without a fuss. Food was very good and there was a great selection of movies. Always enjoy flying with Singapore Airlines.","Fantastic Airline","0" "2019-02-27T19:07:07-05:00","Mobile","5","review","Singapore airlines is the best long-way airline I have flown with. This was my 5th experience with SIA and as the times before I was pleased with everything. The space in the cabin is well planned with comfortable seats. The flight attendants are service minded and positive. Good food for being on an airplane. Would highly recommend SIA.","The best flight experience","1" "2019-02-27T16:51:06-05:00","Desktop","4","review","My flight was from LAX to Narita (transit) to Singapore. Was notified at LAX airport check in counter that the entertainment system of my selected seat (from Lax to Narita) having some problem. The counter staff offered to change the seat for me for this part of the journey and the second leg of the journey. Asked for window seat throughout my journey but was told no available window seats. On flight for the second leg of the journey from Narita to Singapore, there were empty window seats available though. Not sure why ground crew unable to see that in their system? Nevertheless, the overall in flight service is still good with comfortable seat and entertainment system really makes the entire flight a more enjoyable experience.","Service oriented airline","0" "2019-02-27T16:50:34-05:00","Desktop","5","review","The flight was good and we had no issues, the seats were comfortable - even though they were economy and the service & food were good. We arrived at Changi around 6am and booked onto the free tour of Singapore which was interesting. An enjoyable experience.","Flight to India","2" "2019-02-27T16:32:20-05:00","Desktop","5","review","Been travelling with this airlines few times, and it's services is always great. Staffs are always helpfull and they are very kind to my mom who needs wheelchair assistant. When we need cabin wheelchair but they don't have any on board at the time, the staff were very patient in helping my mom walking slowly to the door and they always smile!","Great experience","1" "2019-02-27T15:22:39-05:00","Desktop","5","review","Have always flew SQ, excellent service by the crew. Friendly and always smiling. Great in-flight entertainment with lots of choices. Keep it up!","Never let me down!","0" "2019-02-27T15:19:06-05:00","Desktop","5","review","We had to change planes in Singapore which was good.I had to wait about an hour. The planes were on schedule.","Excellent food and service","0" "2019-02-27T15:17:49-05:00","Mobile","5","review","I’ve finally gotten the chance to try Singapore Airlines. Singapore Airlines use terminal 3 of the Ninoy Aquino International Airport. After checking in and passing through immigration, you can go to the lounge on the 3rd floor. It was quiet when I went there. Maybe because I had an early flight. The gate was close to the lounge. For this particular flight, we had a B787 “Dreamliner”. The business class seats were arranged in a 1-2-1 layout (aisle access for all seats). Seats were nice and spacious. Flat bed! Charging docks for your electronic devices. Big TV (touch) screen with a remote control. Food and service were good. The flight from Manila to Singapore was quick (3 hours). ","Great Service","1" "2019-02-27T14:34:33-05:00","Mobile","5","review","Service was great, clean, food was good, I’m Gluten free and was accommodated well. Not thrilled with packaged bread . But the rest was good. Friendly and made sure everyone was taken care of well! I highly recommended it! Singapore airlines will be the only way I will fly to Asia. I was that satisfied!","Exceptional airline.","0" "2019-02-27T14:30:02-05:00","Desktop","4","review","The flight is ok without delay although going back to Singapore, it usually packed from leaving BKK. Food is reasonable and service is better than most flight.","Reasonable fare with good service","0" "2019-02-27T14:06:31-05:00","Desktop","5","review","The flight was long - 16 hours but the seat comfort, service and entertainment system made it bearable. The aircraft was the new A350 - spacious, quiet and comfortable, The cabin crew was attentive but not overly - letting you rest but aware when you are awake to offer you refreshments and food throughout the flight.","Comfortable, spacious seats, New aircraft, excellent inflight service","0" "2019-02-27T13:36:19-05:00","Desktop","1","review","On my recent flight from Singapore to Adelaide, my mother travelled on SQ279 business class. Do not believe what is stated in their menu that meals can be after takeoff, before landing, OR BOTH. There is no option of both. My sister too, travelled on business class on the same SQ279 flight a week ago and was served 2 meals, but soomehow the crew on this particular SQ279 flight on 25/2/2019 were particularly lazy. Or perhaps they ran out of food. Either way, terrible service for an airline that charges so much. When service is so bad in business class, you can't expect much in economy. Drinks were served and then only they gave out the snacks - and that was it. No more drinks. Rather peculiar seeing as the snacks were nuts and another round of drinks would be needed. I waited but none came. Crew dimmed the lights and basically disappeared. Couldn't even find one to ask for some water. Finally a crew member walked past and i managed to grab his hand to ask for a bottle of water. what do you know, they do not give out bottled water, only in glasses. but he offered to fill my bottle if i had one. i handed it to him and finally, the crew came with trays of drinks. again, only 1 round. for the entire duration of the flight, besides during meal service, drinks were only given out twice - the second time happened only because i asked for water. Qantas business class service is definitely heaps better. they lay out cushioned seats right after takeoff. seats are wider too with more space. SQ279 A350 was really crammed, both business and economy. And, in Qantas, even if you're in economy, they give out bottled water. unlike SIA, where only those in business class are deemed worthy enough to be giving ample drinking water. all in all, a very disappointing experience from a very expensive airline.","Laziest cabin crew - both business & economy classes","4" "2019-02-27T13:16:17-05:00","Mobile","5","review","Flew to Melbourne 1st Feb and returned 23rd Feb. Excellent flights, punctual, very friendly and hard working cabin crew. The Ladies dressed beautifully and the male staff very smart. Food satisfactory. Great film choices, toilets cleaned regularly and check in easy. Would definitely use Singapore Airlines again.","Great Airline ","0" "2019-02-27T11:54:06-05:00","Desktop","5","review","We recently flew this route with Singapore Airlines and couldn’t fault it. The aircraft was comfortable and clean with wonderful attention from the cabin crew. The choice and quality of meals were good. We are booked to fly with them again to Zurich.","Perfect flight","0" "2019-02-27T11:19:41-05:00","Mobile","5","review","First time I have used Singapore Airlines, I can honestly say I have never flown with a better airline. The timing, the service, the facilities on board are all A1. Will definitely be using them again ","Family holiday ","2" "2019-02-27T11:00:22-05:00","Mobile","5","review","Undoubtedly a great airline to fly with. Comfortable with outstanding crew members. Very accommodating and most helpful. Keep up the excellent service!!","Great flight","0" "2019-02-27T10:17:40-05:00","Desktop","4","review","Efficient comfortable excellent service one excellent touch was toothbrush and lotions provided in toilets much appreciated on long haul","My favourite airline","1" "2019-02-27T10:04:41-05:00","Desktop","5","review","This was a fabulous flight the staff were fantastic,and the food was great . Was very comfortable and would definitely use this airline again .","Fabulous","2" "2019-02-27T08:05:27-05:00","Desktop","5","review","The flight and service from the cabin crew was excellent. Here though, is a small 'but', what happened to the coffee. My flights were long, so there was plenty of time, and there was no turbulence, but somehow, if you had been offered wine, or soft drink during your meal, te cabin staff did not return to offer passengers a coffee after their meal. As soon as meals had been delivered and consumed the cabin staff came along to remove your tray. I have flown many times over the years, but even on budget airlines and short flights, coffee was always offered at the end of the meal. During my recent trip to the far east, I had four flights with Singapore Airlines and this lack of coffee occurred each time. Why??","What about the coffee?","2" "2019-02-27T07:08:38-05:00","Desktop","5","review","Loads of legroom in economy and I am a big chap, The flight was bang on time, but the best thing about this airline is the cabin crew, during the 14 hour flight they never stopped working, they are dressed immaculately and are always smiling, I have flown with many airlines but this was the best ai have ever been o","Singapore to Manchester","0" "2019-02-27T06:59:22-05:00","Desktop","5","review","We were shown to our seats , which were comfortable and roomy. The food was very good as was the service. Flight entertainment was excellent. I cannot recommend this airline enough.","By far and away the best there is.","2" "2019-02-27T06:51:42-05:00","Mobile","5","review","Singapore airlines is one of the best and well known airline in the word.. We had a great and comfortable experience with it while travelling with a kid (2.5yrs old). The staff is extremely warm and helpful, cater to any need of the passengers, spacious aircraft with relaxing seats (& boot space) and hygienic internal surroundings. My parents also travelled to Perth with SA & had a comfortable flight. I always recommend SA to everyone 🙂","Best & Comfortable travel so far","0" "2019-02-27T05:15:42-05:00","Mobile","5","review","Flew from PEN-SIN-LHR-SIN-PEN on 10SEP 2018. Pre-order meal from Book the cook., cod fish with rice. Smooth check-in. Travelled on SQ322 as saw on website, new AB380. So intend to try on their Business class however seat is quite compact compare to the older version of AB380(Massive seat size). Cabin crew address passenger by surname. Before serving supper, crew apologised for wrong catering of which my meal was cod fish with potatoes instead of rice. Have no issue of this matter. Meal is of moderate. No amenities provided however my son sat at Premium economy was provided with amenities. No pajamas too compared to Qatar Airways. Half way woke up, ordered noodles. Served by instant noodles on porcelain bowl with big prawns and vegetables. Delicious though. Big tv screen and sound proof headsets. Eventhough dinner not serve with ice-cream, did request for it and they managed to produce for me. Cabin crews has excellent way of handling passengers by never mentioned - No-. Will try they utmost to meet passengers requirements. Before landing, were provided fast track for immigration (no need queue long at immigration upon arrival in London). Senior Leader with green kebaya (China doll hairstyle) gave voucher as compensation for error in catering. Much to my delight and provide fast track for my son too. Very thoughtful of her. Thoughtfulness and services, safety are most important in Airlines requirements. Whenever my husband and me fly on long distance, we shall definitely use Singapore Airlines on Business class (no doubt the best airline in the World). The services rendered by Reservations office in Penang, check-in counter, London check-counter are of excellent services. Business class lounge in London is moderate so are the food. Services by staffs at lounge is good though. Looking forward to my next Business class trip to Auckland-Christchurch on your Business class again... Will definitely recommend to family and friends.... Keep up the good job... ","Excellent service overall.. No doubt Best Airline in the world ","1" "2019-02-27T05:11:22-05:00","Desktop","5","review","Excellent Service and seats, outstanding. Entertainment on board is more than enough. Food and Service is heart warming.","Smooth and relaxing","0" "2019-02-27T04:27:26-05:00","Mobile","4","review","Holiday Season is very exciting especially when you are flying in a safe airline. SIngapore Airline is very punctual. The food are great. Service is good yet some of the flight attendants are not so friendly, though I cannot blame them, maybe they are either tired due to crowd or on vacation mood.","Punctual Airline","0" "2019-02-27T04:21:56-05:00","Desktop","5","review","For years, I saw that Singapore Airlines consistently ranked in the Top 3 of the world's best airlines in many polls. Whenever I looked at their prices, they tended to be high. But one day, I saw a bargain of a price for business class return from London to Phuket, returning from Bangkok and had to pull the trigger. And it has remained the greatest airline experience I have ever day. Day of the flight Singapore Airlines flies several times a day. My flight was at 9:30 a.m. which meant I would have to come down to London the night before if I was going to make the flight. I stayed in a hotel near Paddington Station. By Heathrow Express, you can be at Terminal 2 Heathrow in about 15 minutes for about the same price as a taxi from one of the hotels near Heathrow. Check in Singapore and the rest of Star Alliance use Terminal 2. Business class passengers check in behind the economy counters. The entire process of passport check, luggage deposit, issuing boarding passes, and getting through security took less than 5 minutes. Pre-flight Terminal 2 is a strange setup. If you are on a longhaul flight, you are most likely going to leave from the satellite building which is about a 10 to 15-minute walk from the security gates. If you are going to pick up some duty free, do so just after security because your choices are limited at the satellite building. Singapore maintains a lounge at Heathrow with comfortable seats and a few menu items. But I exercised moderation because I used Singapore's Book the Cook option which allows you to choose from an extensive menu of Singaporean, Indian, Malay, Thai, Japanese, Indonesian, and western food. For this flight, I chose the lobster trermidor. Boarding Boarding gates for Singapore are right in front of the lounge so it's about a minute's walk from the lounge to the gate. For this flight, I was on the Boeing 777-300ER in the larger of the business class cabins. The business seat is different from other airlines. The first thing you notice is the high back. Unlike other planes where you push a button to convert the seat to a bed, you have to unlatch the back of your seat which folds down into a ready-made bed. Singapore does not give you amenity kits but everything you expect in the kit is stocked in the toilets. In-flight Lunch is served shortly after takeoff and the lobster was excellent. Normally I would expect a piece of rubber seafood barely big enough for a meal, but Singapore's lobster tail was a big one and it was tender and juicy. Shortly before arrival, I had pre-ordered the Pad Thai which was also well done. The entertainment system is substantial with hundreds of movies, TV shows, music and podcasts, and games. There is plenty on there to keep you occupied on a 13 to 14-hour flight. The flight attendants are very attentive and pass through every half an hour to make sure you are OK, passing out ice cream and other refreshments. They also remove any garbage you accumulate so your seat doesn't look like a garbage dump on arrival. Verdict All the accolades, all the awards that Singapore Airlines win are well deserved. They aren't a cheap airline because they position themselves as a luxury product. If you can afford to pay a little extra for any of their flight classes it is well worth the cost. As the old adage goes, you get what you pay for.","Simply the best","3" "2019-02-27T02:45:08-05:00","Mobile","5","review","I was lucky enough to travel business class to Singapore. I was on the flight for 14 hours and I didn’t want to get off. Imagine someone says to you, have yourself a duvet day, don’t worry about what to eat or drink, we’ll bring you anything you want to drink including champagne and some lovely food at well placed intervals. iPad charger, vanity light to top up your make-up is at hand as is the remote to watch films, tv programmes you may have missed or listen to music. Adjust your reclining chair into a bed when you want to sleep and snuggle up in your duvet. The delightful and exceptionally efficient staff will see to your every need as though you’re a vip and then when you finally reach your destination they bid you farewell as though you’re a personal friend. What’s not to love about this first class airline.","Holiday before holiday","2" "2019-02-27T02:36:29-05:00","Desktop","4","review","As to be expected, the aircraft was clean with all amenities provided for our comfort. Cabin crew were professional and efficient but I cannot say to be candidly friendly.","Professionally Efficient","0" "2019-02-27T02:33:18-05:00","Mobile","5","review","Years so we went to the Maldives with Singapore airline and now we are travel I g go Australia with then. It was and still is a great service. Try to get extra legroom seats in economy and you will have an even better trip. Food is ok. The drinks and snacks on request are excellent. Iceoykd always recommend this airline. ","Top airline. A return customer","0" "2019-02-27T02:32:54-05:00","Desktop","4","review","Very comfortable overall. good entertainment service was excellent. food poor and skimpy in choices.","Singapore premium economy.","1" "2019-02-27T02:16:31-05:00","Mobile","5","review","Excellent service from the flight attendants nothing was too much trouble. Quality of food was high as usual and it was served hot.","Spot on","2" "2019-02-27T02:11:17-05:00","Desktop","5","review","Service very good, food really good. Overall all that we expected and more. Little touches like any apple or packets of nuts handed out in the middle of the night flight.","Great flights.","2" "2019-02-27T02:06:14-05:00","Desktop","3","review","The SINGAPORE AIRLINE (SIA) was rated as the Airline in the yesteryears. It was the PRIDE of SINGAPORE, and services were EXCELLENT then as compared to most airlines globally. However over the years, the situation changes. The SQ 912 flight from Singapore to manila was nothing to talk about. The meal served was just an average type (eg, the salad consists of few leaves of lettuce and small flakes of CANNED tuna without any dressing !!! The main course consists of two choices and nothing to talk about. The dessert follows that of certain ASIA CARRIER consists of a bar of M ice cream NOT the HAAGEN D (?). The seats were too closed and reclining angle too low. That said, SIA should look into the service rather than cutting corner and loose the game to other Carriers !!!","SINGAPORE AIRLINES","0" "2019-02-27T02:00:02-05:00","Desktop","5","review","Seats were excellent. Spacious width and depth. Pick bulkhead seats if you prefer a roomy legroom space. Meals and services are excellent. Never miss out a chance to ask for a wine pairing recommendation. You will be amazed at the suggestions. Also, you can actually be a glutton and ask for more desserts. Just saying. :)","Always a great way to fly","2" "2019-02-27T01:44:15-05:00","Desktop","5","review","I have a two little kids. Air hostesses all the the time help us. Regarding their food and etc. it” really nice airlines. You will get reasonable price if you buy long time advance.","It”s a great airlines!!!","0" "2019-02-27T01:33:28-05:00","Mobile","4","review","Easy self check in and bag drop, smooth boarding, happy with leg room in seats, especially happy with recline as so much better than other airlines. The staff were great, friendly, but almost invisible at the same time. Really relaxed journey, well done!","Great leg room, recline and service","2" "2019-02-27T01:08:53-05:00","Desktop","5","review","The suites are great on Singapore Airlines, especially the updated ones on the new A380s. There is plenty of space and some of the suites can be combined when there are two travelling. The food is very good and there is loads of it. You can also eat in the private lounges before boarding or when in transit. The new planes carry up to six passengers in the suites (down from twelve in the older planes). There are two huge toilets on the new A380s and i'm pretty sure the most passengers we had on one was five, so there were no queues to use one. There are no showers on the planes, but showers are available in the lounges. Later this year we will be flying Singapore Airlines again. The first leg in an old suite and the 2nd leg we'll be trying out a 777, so just first class. It will be interesting to compare the two cabin configurations.","Great personal service in modern suites","3" "2019-02-27T00:08:53-05:00","Desktop","5","review","The 18.5 hour flight was less gruelling than I expected. I had such anxieties about the duration that I was bound to be pleasantly surprised. Many years ago (when I was 'Solitaire' and living in Singapore) I traveled in business class. The Premium Economy trip I took this time was good value for money ($2000 round trip including a stop in Hanoi), in my opinion. I would do this again.","Long haul EWR to SIN and back","2" "2019-02-26T23:53:05-05:00","Desktop","4","review","As long haul in economy goes this was fairly painless - nice food - good movies and friendly crew. All on time and decent experience from one who is not a fan of long haul.","Decent experience","1" "2019-02-26T23:52:00-05:00","Desktop","5","review","This flight has above average legroom (81cm) with on demand entertainment and better quality meals than most I have tried. There were also power and USB outlets to charge any personal electronic device. I also found the staff to be far more professional, while still friendly and efficient. I will do my best to book with this airline as often as I can because they offer competitively priced flights as well. Personally I would rather pay the extra $100 for a comfortable all-inclusive flight. The Changi airport is also pleasant - very clean with great shops and services. A welcome respite from Dubai!","Efficient, friendly & professional","0" "2019-02-26T23:24:35-05:00","Desktop","5","review","Have made this journey several times always with Singapore Airlines, but not for a few years, wondered if standards had slipped, but no, excellent as before, cabin staff are superb, stopped over in Singapore. All flights were on time, if we travel again it will be with this airline, highly recommend","Excellent and reliable","0" "2019-02-26T23:22:46-05:00","Desktop","5","review","Wonderful service, very attentive air hostesses. Good food, upgrading to PE well worth the extra money on such a long and tiring flight. Would definitely fly with this carrier again.","Comfort Flight","0" "2019-02-26T23:22:45-05:00","Desktop","4","review","My flight from Bali to Singapore was not bad. It was good but not exactly great. The only thing I would like to feedback was with regards to the special meal. They serve the special meal first but somehow it didn't come with at least a cup of water before they serve the general svc cart. I didn't want to start having the meal (coz in case I might get choke) until they start the general service cart about 10-15 mins later. With other airlines that i flew with, they would at least serve us with a cup of water on the meal tray. Overall flight was smooth. It was a small matter on the meal but i guess this little things might effect on some people. Just my thoughts.","The flight was good but not exactly great","0" "2019-02-26T23:17:03-05:00","Desktop","5","review","I have only ever flown with Singapore Airlines as I find them to be the best whether it is Business Class or Economy they can never do enough for you.","When only the best will do","1" "2019-02-26T23:12:49-05:00","Mobile","5","review","We only travel with Singapore Airlines when travelling to Australia, cabin crew are brilliant, friendly and go all the way to accommodate passengers. The service is better than any other I’ve had the privilege to fly with, food top quality and accommodate anyone with dietary needs or anyone who has specific food allergies. The cabin crew make sure that all passengers are comfortable throughout the flight, and also make sure the toilets are spotless during the flight","Family reunion","0" "2019-02-26T22:53:25-05:00","Desktop","5","review","Great trip, full plane but the service was excellent and the crew very friendly. The food was good as well.","Great trip","0" "2019-02-26T22:51:49-05:00","Mobile","5","review","As always, Singapore Airlines delivers warm and friendly service. As it was the Lunar New Year, a festive dish was included into the menu. Nice touch. ","Singapore Airlines, you’re a great way to fly!","3" "2019-02-26T22:51:36-05:00","Desktop","3","review","Maybe I was exspecting more from Singapore airlines the flight was good the staff could have been more attentive not overly good with drinks. Food got the okay. ","Was actually taken in January 2018","1" "2019-02-26T22:33:01-05:00","Desktop","5","review","I experienced the full automatic check-in service and I really appreciated it, anyway ground personnel is available if you need help. The business lounge SKL is very good, WI-Fi powerful and quite large food selection. Flight was after 11:00 PM and I wasn't so hungry but I couldn't resist and I tried several dishes. Boarding very easy and fast for business class. My seat was on the window side (single seat, configuration was 1-2-1 per each row), very comfortable and with a lot of space to stow your staff, including a small box where I put phone and glasses and can be closed for take-off and landing. The procedure to prepare your bed is not so easy the first time but I asked to one of flight attendants and after she showed me I fully understood! Bed is quite comfortable except that, due to seat configuration, you cannot lie straight because space for legs was on the right side. Anyway I slept for 8 hours :-). Food on board is delicious and the crew is always kind, smiley and ready for any request you may have. Definitevely one of my favourite airline!","Una certezza","0" "2019-02-26T22:29:23-05:00","Desktop","5","review","We flew with Singapore Airlines in November 2018. The Flight attendants were always there with Food and drinks.I actually woke once and saw a bread roll dancing before my eyes.Thought I was dreaming till I saw the flight attendant in the dark offering it to me.They always had big friendly smiles and nothing was an imposition ,Would fly with them again in a heart beat.","Best flight Experience.","1" "2019-02-26T21:42:22-05:00","Mobile","4","review","For a long and endured trip, need little legs room ? You can pay a little extra to sit by the exit door and Order your meal ahead ( without flying firstclass ) Not to mention the professional and the service From the counter to the fly attendants no tasks is to big ( just do it ) attitude! We are very impressed! The food on other hand , nothing to bring home about!","Business as usual","0" "2019-02-26T21:41:47-05:00","Desktop","4","review","It seemed to take a very long time to get the dinner service.We were row 58 in economy but it was midnight before we had dinner. take off was 10.30 pm. Entertainment was very good, only disappointment was the food, which was okay, but only ate parts of it especially the breakfast. The flight attendants were all very friendly and overall the flight was a pleasant one.","Very Good Flight","0" "2019-02-26T21:24:10-05:00","Desktop","4","review","Great hostesses happy to help always smiling very attentive plenty to eat and drink . Great tv and choice of top movies I would recommend you take an eye mask as we didn’t get them in economy also the ear plugs become painful after awhile so take your own .","We’ll travel","0" "2019-02-26T21:01:12-05:00","Desktop","5","review","The 777-300 could well be the best aircraft in the Singapore Airlines fleet. The business class seat is truly amazing. The seat itself is very spacious and comfortable. The aircraft has an overwhelming roomy feel. It may be because there's no overhead storage in the middle of the aircraft makes such a difference. Our flight was the usual SQ standard - we had a delightful meal and when ready for sleep the steward was standing at the ready to assist. The flat bed on this aircraft seemed even more comfortable than usual. In fact it was more comfortable than a few hotels we'd slept in on the trip! Our best advice: if you can afford to fly Singapore Airlines - do. You won't be disappointed.","AS GOOD AS IT GETS","3" "2019-02-26T20:58:42-05:00","Desktop","5","review","So Cool, Loved the extra room and the service is always good in cattle class but even better in Premium","the only way to fly","1" "2019-02-26T20:50:48-05:00","Desktop","4","review","i found the flight i had from brisbane to phuket great,left 9-10am stop over in singapore briefly then on silk air to phuket,both airlines the staff were great,fantastic service. would definately use these airlines all the time.","singapore airlines great sevice","0" "2019-02-26T20:49:58-05:00","Desktop","5","review","one of the best airlines available. from ground service to the actual flight just could not have anything negative to comment. also to note the efficiency on the internet services and check-in on line. easy to follow and works !!!! great care for children","one of the best","2" "2019-02-26T20:15:05-05:00","Desktop","5","review","From the moment of check in to the flight itself we were treated with courtesy and respect and not like a number as on British Airways. Having booked Premium Economy we were given priority boarding, priority meals and excellent service along with priority luggage coming off the aircraft at destination. We particularly limed the ""book the cook"" option thst allows you to pre bok your meals prior to your flight. I would certainly recommend Singapore Airlines to anyone that travels internationally.","First Class Airline","0" "2019-02-26T20:12:20-05:00","Desktop","5","review","One of the best airlines in the world and the Service and inflight crew are consistently excellent,so is the catering and amenities provided","Always one of the best that I have flown in.","0" "2019-02-26T20:04:19-05:00","Mobile","4","review","What a wonderful experience for my first international flight. I was so chuffed. I enjoyed everything about the flight. I would strongly recommend this airlines to anyone. Thanks for looking after us on our flight. ","First international flight","0" "2019-02-26T19:56:32-05:00","Desktop","5","review","I loved flying with this airline. the staff were so friendly and made an extra effort with us as we were on our honeymoon. the food was fantastic- vegetarian for me and it was so great! No delays , no issues with our connecting flights - all was great","Fabulous staff, flight, entertainment and service","0" "2019-02-26T19:39:51-05:00","Mobile","5","review","We have booked our flight to Koh Somui with Singapore Airlines and the flight was really good.Very good service all the way from the check ind until the end of the journey. We had a stop in Singapore for about 3 hours and had time to admire how beautiful Singapore airport is. Our service class was premium economy and the seats were nice and comfortable.Excellent onboard entertainment and very good service on the plane.","Really nice journey","0" "2019-02-26T19:33:46-05:00","Mobile","4","review","Journey was enjoyable. Food was good. Accessories given were useful n appropriate. Hygiene was maintained well.","Pleasent journey","0" "2019-02-26T19:30:38-05:00","Mobile","4","review","The overnight flight to Adelaide is quite easy to do in economy if you are on a budget. Besides, you spend a lot of the flight sleeping. Personally I prefer to fly Business Class if it's a day flight so I can maximise the experience of a little more luxury and room to move and lie down of course. I have always found the service on Singapore Airlines to be friendly and efficient and the aircraft is always clean compared to some. I did notice that there was no meal service offered this time and figured it was because the flight left well after 'dinner time'. However, as I hadn't eaten since lunchtime, ( expecting to get a meal like I have on other late flights), I asked for something to eat. Without any problems I was given a substantial snack and a drink whenever I wanted. Breakfast was served approx 2 hours prior to landing. A bonus of flying Singapore Airlines out of Singapore was that my husband and I both received a $S20.00 shopping voucher which allowed us to purchase 2 bottles of alcohol with only $S3.50 out of pocket. How generous.","Good Service","0" "2019-02-26T19:17:19-05:00","Mobile","5","review","We prefer Singapore airlines for their efficiency in service, customer care, comfort of the seats and the variety of inflight entertainment. The staff are always attentive and assist the best they can and have a warmth which is fast disappearing in the other airlines in the region. The network is also convenient with connectivity and flexibility in choosing the layover or transit time preferred. I will recommend flying with Singapore Airlines due to the above.","Great service and comfort","0" "2019-02-26T19:13:18-05:00","Desktop","4","review","The seat of the flight is quite standard. As for the meal, it is quite OK and they did provide ice cream for certain flight. If possible, may try to have their special cocktail (Singapore Sling) which i believe you cannot find it from other airline. Overall the crew have a good services and follow their standard procedure when handling customer needs. Lastly, I would like to compliment about their good landing skill and very creative safety video.","Good crew services, perfect landing","0" "2019-02-26T18:47:37-05:00","Mobile","5","review","On both our SQ flights, too and from Melbourne, Economy Class, we were made to feel welcome and special. Food and Service was great, SQ 238 melb to Singapore 21/2 and return on 24/2 SQ 217. On SQ 238, my husband lost consciousness, and blacked out for about 10 seconds. Following this, the service and care was incredible. Brendan (Hong), was so genuine and concerned about my husband. Thank you so much 😊👍","Felt Special","0" "2019-02-26T18:33:06-05:00","Desktop","4","review","flights from/to colombo always an older version flights and require up grade on at least selected days of the week","flights to colombo and back always an older versions","0" "2019-02-26T18:29:49-05:00","Mobile","3","review","When checking in online, seats are very limited to select. It was generally seats close to toilet that you could select. That is a very noisy place. You need to pay to reserve any other seats which is ridiculous considering already paid so much for the flight. You should be allowed to select seat on a first come basis.","Seating","1" "2019-02-26T18:13:02-05:00","Mobile","5","review","We’ve traveled in January, our 4hrs journey experience was good. Good options for entertainment channel, food quality was really good, flight reached on time so happy with the journey.","Excellent journey - reached on time - good food","0" "2019-02-26T18:09:46-05:00","Mobile","3","review","Service is good compared to other airlines. Economy class is unfortunately always cramped. But with a long flight it helps to have good service. Friendly and attentive staff members. Changi airport is also an excellent few hour stop over. Lovely outdoor gardens and relaxation spots.","Mrs","0" "2019-02-26T17:57:46-05:00","Desktop","5","review","The service and punctuality of this airline is very good.The airline procedures are well maintained both on ground and well as during travel.The rates may be a bit higher .The check-in procedures for the luggages and travellers are hassle free.Food and beverages are upto the mark .","Puntuality and service at its best","0" "2019-02-26T17:46:45-05:00","Desktop","4","review","Efficient alright. Smooth boarding, clean interiors, on time departure and arrival. A bit too efficient. Staff not warm enough. too distant. Dinner was served at 3:30 a.m.! Food was average.","Clean efficient airline","0" "2019-02-26T17:46:37-05:00","Mobile","4","review","Although there were a slight delay on arrival due to heavy traffic at the airport, but the overall flight was pleasant. I had beef noodles for brunch and it was a little too salty. ","It was a pleasant flight","0" "2019-02-26T17:43:54-05:00","Desktop","4","review","I Cannot fault the service but I would not pay the extra for premium economy. I like to lean against the window to try and get some sleep but in Premium economy the seats are too far away from the wall of the plane. The seats were leather and I was slipping down in the seat so I found it a bit uncomfortable. Returned on normal economy and found it easier to sleep. I would definitely fly with them again the food and the service was very good.","Very good service","0" "2019-02-26T17:40:18-05:00","Desktop","4","review","Very comfortable seating in Premium Economy class, food and drinks at par with business class. Worth the money paid for","SIA a good airline","1" "2019-02-26T17:39:04-05:00","Mobile","4","review","Excellent service and very attentive stewards. The flight was quiet but long! Not enough space to stretch the legs and walk about. But overall a nice experience.","Mr","0" "2019-02-26T17:25:39-05:00","Mobile","5","review","During the flight from Zurich to Singapore, we had already cancelled our selection of seafood for our meals on board. This was because during the flight from Singapore to Zurich, we ate the seafood meals and was not really to our liking. So we decided to select from the menu during our return flight. During the meal time, to our horrors, the service crews just passed us and continue serving the guests. I thought what had happened as people are getting the food but not us. I finally asked the steward why are we not served? He was shock that they have missed us during the serving and apologised profusely. He asked us what we want to eat and we told him any food is fine except no seafood. To our horrors, he mentioned there are only seafood left and do we mind taking it. I told him why we do not want anymore seafood. He mentioned he will check and see what can be done. After a few minutes a stewardess came back and apologised and asked us to take the seafood. I told her that we specifically don’t want seafood meals and would have got the other choice if they have not missed us during the serving of meals. She said she will check what can be done. After a few minutes, a senior Stewardess came and enquire on the issue again. She said she will see to it and left. She came back with a plate of mutton stew with rice for me and a plate of pork chop and rice for my Wife. I believe it’s from the other class. She apologised for the lapsed. I would have been very angry if they would force me to accept the seafood. Luckily the senior Stewardess resolved the issue. I am not happy with the chances to get me to accept what they have left which in the first place they should not have missed us out. At the end, I could say besides this issue, the flight and service was fantastic. They handled it professionally even though the lapsed should not have happened, being a reputable airline. I have been using Singapore Airline for a Long time and in fact have already confirmed my flight to Perth in May and Bangkok in August with them. I will still recommend to fly with them. ","Service ","0" "2019-02-26T17:22:54-05:00","Desktop","4","review","We flew from Adelaide to Rome, Paris to Adelaide and felt that the service was great. For some reason, Singapore Airlines don't have Premium Economy on the Adelaide-Singapore (and return) leg of our journey so that remains a disappointment. The Premium Economy legs were so much more comfortable and have spoilt us for travelling Economy for the long hauls, if we can ever afford the extra expense again. The food, drinks and service were great, as in a previous trip, but the IT side of the airline really needs some serious work as we had a ridiculous amount of trouble with the website time and again. So much so, that both times we've travelled to Europe we had to spend ages on the phone while we were overseas trying to sort out an issue. We really enjoyed the service and personnel, but both times we travelled the website was painful and resulted in phone calls instead. The difficulty we've experienced with the website for checking in, securing seats, payments etc, would be the only thing that would cause us to look at another carrier.","Great service but....","1" "2019-02-26T17:20:10-05:00","Mobile","3","review","Seated a third of the way down the aircraft. No meals left by the time the trolley got to us. Only ""meal"" available was French toast with compotte, read toast and jam!! Five hour plus flight. Aircraft dated and had to play with the headset connection to get sound. Have to say that the crew were excellent. ","Make sure you eat before you go!? ","0" "2019-02-26T16:49:27-05:00","Desktop","5","review","Great service in business class. Excellent food and wine list with all the trappings you expect. It's hard to complain when seated in business class, however the small foot well is awkward when trying to sleep. I also found the tray table was triggered by my resting arm quite often and when it's out it is on an angle. Bit weird but this was on the 777 whereas the A380 was great.","Great Airline","2" "2019-02-26T16:36:24-05:00","Desktop","5","review","Singapore airlines really sets the standard in making flying an elevated experience. Their staff are proactive, smiling and work hard to make you feel cared for. We had a young child and the staff spent a lot of time taking care of her. Food could be served at a restaurant on the ground and people would come back. The business class hardware is solid but not extravagant as Qatar or Emirates- its the service and food standard that still gives them an edge","the art of making time fly","3" "2019-02-26T16:30:32-05:00","Mobile","5","review","My Husband and I had a wonderful experience with SIA in January 2019 while travelling to Munich from Singapore with our 1.5 years old Son !! We were hesitated at first due to the cost of the tickets. Well, I think we made the right choice especially with baby/toddler. The air stewardess and Steward are helpful & friendly. There is one steward named Justin, he sang & gave him toys to pacify my cranky boy!! Oh my, what can I asked for!! Well done SIA!! My first choice as always~ ","Awesome experience with SIA while traveling to Munich","0" "2019-02-26T16:28:25-05:00","Mobile","5","review","I have been flying Singapore Airlines (SIA) since they started Singapore - Nadi ( Fiji Islands) route, and it is undoubtedly my favorite airline. I lived in Fiji at the time, used to fly to Sri Lanka once a year...this was such a hassle because of my SL passport. I need a transit visa to pass through Australia or Hong Kong (even for a 3 hour layover ). The simple truth about Singapore Airlines is, it is run by professionals, according to a plan. They have a vision. It is demonstrated through out SIA history. They strive to deliver the best passenger experience. SQ in-flight service is exceptional, I feel well trained crew is the key of SQ success. They serve beautiful tea and the food is almost always excellent, can't say the same about their wines though. Last time I was flying i heard another passenger saying ""I don't like airline food but that was a great meal"". For me the highlight of flying SIA is transiting via Changi Airport. I don't need a visa to fly via Singapore, which is an immense relief! I also feel safe with SIA and at Changi Airport, both huge success stories of Singapore. I mostly fly alone so safety is v important. Enormous thought and consideration has been given to every product and service feature of Changi Airport. Every terminal is equipped with a well staffed information desk, plenty clocks (that helps you to keep track of the local time so you don't miss your next flight), and flight information display systems. Public toilets are clean, spacious, some are Zen like, shuttle buses between terminals run every 3 minutes (access is super easy). I always look forward to my layover at Changi..with gorgeous indoor gardens, water falls, public space art, and butterfly gardens to soothe the senses of the tired traveler, it is never a long boring transit at Changi. It is no wonder Changi has been named the world's best airport for 6 consecutive years. Wherever I go, whenever I travel, SIA is my number one choice.","Singapore Airlines and Changi Airport","0" "2019-02-26T16:17:14-05:00","Mobile","5","review","I would like to personally commend flight Stewardess Felicia Tok who was extremely patient during my entire flight from Hong Kong to Singapore some time in January. It was my first time traveling alone with my 7 months old baby and I was worried that my baby would cry the entire time but the moment we boarded, Felicia presented my baby with a Olaf toy and kept dropping by my seat to check if everything was okay. The flight didn’t turn out to be as stressful as I thought it would be (kudos to my rather obedient infant) but, still, all these wouldn’t have happened if the crew members weren’t helpful. Thank you so much!","Pleasant journey with Singapore Airlines","0" "2019-02-26T16:17:06-05:00","Desktop","5","review","The food was fine. The Flights left on time. There was enough legroom (just). The seats were comfortable. It was reasonably priced. (you get what you pay for). I felt safe.","No problems","0" "2019-02-26T16:02:00-05:00","Mobile","5","review","We booked the tickets back from Koh Samui to Bali with Singapore airlines and it was amazing and convenient experiences ever. Super top friendly, attentive stewardess. The food was delicious. One of the best airlines ","The best!","1" "2019-02-26T15:51:15-05:00","Mobile","4","review","My friend and I had the chance to visit Singapore for the first time and what's best to go there than with Singapore Airlines, right? Well, it could have been very nice given the brand, but I did not have much pleasure aboard as it was very warm inside the plane. I had to use an improvised fan just to cool myself down during the flights from Manila to SG and SG to Manila. At first I thought it's just an isolated case, but to experience it twice could mean something else, right? Anyway, it was good to experience aboard SA.","Not Worth the Price","0" "2019-02-26T15:44:36-05:00","Desktop","4","review","Great flight to Singapore. New premium economy seats very comfortable & very attentive, friendly service. Limited food options but very tasty. However, flight from Singapore to Auckland on an older plane & seats not as comfortable. Service & food Ok cabin staff very friendly & efficient.","Travelling to Auckland","1" "2019-02-26T15:34:29-05:00","Desktop","5","review","Very comfortable for economy, excellent food and great service by the Singapore Girls.. It's the only way to travel long distance in economy.","Uk Trip 2018","0" "2019-02-26T15:15:58-05:00","Desktop","5","review","This was a vacation for me and my wife and I choose this particular flight because of the departure and arrival timing. I set a countdown on my phone once the flight took off to ensure we knew when we needed to shutoff the inflight entertainment. This works really well and we felt rested and ready to explore SFO once we landed. The seats were pretty comfortable and the cabin service was great as expected from SQ. However, the seat adjustment was a problem for my wife as it was pretty stiff and this is probably because it was a new plane. The food selection was great but taste-wise, we felt it was underwhelming. On our return flight, we decided to try out the ""Book the Cook"" menu instead and we felt the meals tasted a lot better.","Non-stop flight to SFO","2" "2019-02-26T15:15:33-05:00","Mobile","5","review","Faultless travel experience, from booking, to phone enquiries, check-in and in-flight service. Staff were a amazing and we look forward to flying again with Singapore Airlines!","Excellent service","0" "2019-02-26T15:13:57-05:00","Desktop","5","review","Beginning in 1977, we have traveled extensively with SIA. Our experience is always superb but on this recent flight, we must relay our utmost delight in the services of our cabin crew. While all flights have offered impeccable food and beverage service, this group of attendants were most courteous and friendly. We realize that it is a difficult task to serve many disparate needs over the course of many hours while maintaining a demeanor of grace, elegance and charm along with comfort and understanding. Our cabin crew completely fulfilled this role and deserve, in our opinion, to be individually recognized for their excellent performance. IMF Derrick, CSS Cyndi (Tan), LS Joseph, FS Gilbert, FSS Katherine, FSS JJ","Why SIA is Rated #1","1" "2019-02-26T15:08:16-05:00","Desktop","5","review","Flew from Colombo Sri Lanka to Melbourne with a stopover in Singapore. It was a smooth journey from check in to the end. Helpful staff and good meals. On time and efficient.","Lovely Flight","0" "2019-02-26T15:06:18-05:00","Desktop","5","review","We have flown both Economy and Business Class, and both provide excellent food and service. This is our 7th flight using Singapore Airlines and we will always choose them when possible. Boarding at LAX was a nightmare, with a crowded terminal with no seating and tardy buses taking us out to our plane, which was mostly the fault of the airport, but the airline employees could have been better organized. The in-flight entertainment includes newly released movies as well as television shows from all over the world.","Excellent","1" "2019-02-26T15:05:59-05:00","Mobile","4","review","Last week I flew Singapore Airlines from London Heathrow to Perth, with a stopover in Singapore Changi airport. The first leg of the journey (LHR - SIN) was fantastic, the flight left (and arrived) ahead of schedule, thanks to a speedy boarding process. The plane was modern and comfy and in Economy, passengers received the standard pillow and blanket, along with a toothbrush and a warm pair of socks for the flight, which I thought was a nice touch! The staff were very helpful and friendly. Food was served at three occasions and was very tasty (I had Gluten-Free meals but it seemed like there were also good options for those without dietary requirements!) The entertainment was pretty good, there were quite a few new releases (film and TV) but I had unfortunately already seen most of them! All in all, the first leg was fantastic. The second part of my journey was (SIN to PER) a little disappointing, especially following the great 1st flight.. The staff were friendly but quite disorganised, meaning that prep for taxiing and take-off took a while, as did the food service. We only had one meal, which was pretty tasty but faced with a number of special diet requests, the staff seemed underprepared. This resulted in everyone waiting for their food for a very long time (especially those with no specific diet needs). The entertainment was the same as on the first flight. I would also add that I had to wipe down my tray table, armrest and entertainment remote with sanitiser on flight no. 2, as they did not seem clean at all :( Overall I had a good experience and I would certainly recommend flying with Singapore Airlines.","Good flight from London to Perth via Singapore","1" "2019-02-26T14:56:04-05:00","Mobile","3","review","I was travelling to BKK,booked SIA months back with remarks to have halal food for myself and family.Upon check in at counter,reminded staff about the food request.Counter staff reassured that we will get a halal food due to our name and registration as a muslim traveller,it would be an automatic understandable that SIA would provide halal food for us.With much trust towards the counter staff,we boarded the plane,upon food serving,we were enlightened by the stewardess to choose food choice - chicken or pork?U are asking a muslim traveller this? Are you insensitive? Hence,told them that we have requested for halal food for my return trip and the stewardess prompted us that we didn't make any request hence no preplan for halal food was available.Offered us chicken(non halal),but we declined it too.We just took a drink and travel without having our dinner onboard.For my return trip,BKK staff reassured us by even informing the manager on duty to contact the flight to provide us halal food due to our experience.I was wondering why BKK staff could do such a extra mile service while sg counter staff couldnt? Even told us even if we don't request by seeing our name it understandable that SIA would have prepared halal food for its muslim traveller.This isn't my 1st time with SIA and every time i travell with SIA,i ensure that i make a halal request for all my meal without failed getting it with no issue.","Meal On-board","0" "2019-02-26T14:36:34-05:00","Mobile","4","review","The airline is great, loved everything about it except... We opted for the halaal meals as was very dissapointed that breakfast, lunch and supper was a spicy curry business. Just because something is halaal or someone is Muslim does not mean they want to eat curry only. Especially if you have young kids. They should really look into their halaal menu","Curried everything","0" "2019-02-26T14:32:26-05:00","Mobile","4","review","I travelled with my 5 year old and handling him alone over flight was very difficulty, was fully prepared for the nightmarish trip but it turned out to be less than that (cannot blame airlines for his tantrums). My worry point was strong ac during nights as my kid is prone to congestion thankfully they provided socks and blanket and food was good. The staff was very warm and smiling.Thanks you singapore airlines for taking care of us.","Great leg space and lot of entertainment options to choose","0" "2019-02-26T14:29:35-05:00","Mobile","5","review","We fly to SE Asia twice a year with Singapore Airlines. This was our first Premium Economy flight and we loved it. The seats were so comfortable and the service was great. We have already booked another trip in Premium Economy for July and would recommend it to anyone thinking of flying Premium Economy.","First Premium Economy flight.","1" "2019-02-26T14:20:32-05:00","Desktop","3","review","In economy, Planes were old, seat belts would not release unless jerked. Service mediocre, forget to offer drinks when special meal ordered. Inflight meal not appetising. Successfully bid for premium economy upgrade on Singapore to Sydney sector. Seats more comfortable as wider, recline more and had thigh support. Premium economy seats above wheels so noisy on take off and landing. Headphones provide so could use to block noise. Screens larger. Meals again mediocre.","Disappointed with Singapore air","2" "2019-02-26T14:15:52-05:00","Mobile","5","review","The travel experience started from check in to arrival in Sydney, and all of my experiences were great. We were picked up and transferred to the First Class lounge. They had very nice menu so we ate a little. Then the service on board with champagne with Dom Pérignon and Crug. Really great experience with nice bed on board. ","Make the most of the journey to Sydney ","1" "2019-02-26T14:04:06-05:00","Mobile","5","review","My recent flight to Hong Kong during Chinese New Year in February 2019 was a relaxing one. Inflight cabin crews was friendly and they are really busy serving passengers. From Singapore to HK is estimated 3 to 4 hours flights. Cabin crews can be seen rushing to serve morning breakfast to passengers in a professional ways. They have good gestures although when one passenger kept asking one of the cabin crew to do this and that. They are very patience, friendly and understanding. Throughout the flight on SQ with my sister, we enjoyed the good and comfort from cabin crews. Thank you, Singapore Airline!","SQ on flight services","1" "2019-02-26T13:32:25-05:00","Desktop","4","review","This airline always give great service, charming or crew and well maintained aeroplanes. Cabins are usually “like new”, clean and comfortable. (Taking into account this is only economy class). We have once had slight flaws like running our of snacks mid flight if you wanted more even though they say you can ask for anything at any time during the flight.","Always a good experience with Singapore.","0" "2019-02-26T13:32:18-05:00","Desktop","5","review","Staff are on the go all the time and keep toilets clean and supplied with toilet paper. The staff work as a team and respond quickly to requests such as that extra pillow.","Reliable airline from best airport I know anywhere. Singapore airport really is the top of the list and so full of trop","1" "2019-02-26T13:15:28-05:00","Desktop","3","review","definately the service of the singapore airline has gone down; food is terrible and not much choice.","service","0" "2019-02-26T13:15:12-05:00","Mobile","4","review","Hospitality has been great, the noice and vibration levels at this airplane has been very convinient. Disappointed by the on-Board entertainment as twice we did suffer from head phone connectors with faulty plugs (the slightest touch was enough to lose one or both channels) ","Friendly Services on a new A350","0" "2019-02-26T13:01:51-05:00","Desktop","5","review","I have flown many times both economy and Business class and have never been disappointed, the staff are always attentive and nothing is a problem the planes are well maintained and always spotlessly clean","A great Airline","0" "2019-02-26T12:49:31-05:00","Desktop","4","review","Can highly recommend Singapore airlines Heathrow - Changi and silk-air. Changi- Penang.. Crew very helpful and attentive.. Food excellent on all flights. All flights on time..","Great flights","1" "2019-02-26T12:44:52-05:00","Desktop","5","review","I am 73 years of age and well travelled and the only airline I have never had any complaints about is Singapore Airlines,but let’s face it,Singapore do every thing well,If only the rest of world learned from them!,..!,.?(I have flown economy ,premium economy also)","Singapore and return","0" "2019-02-26T12:39:56-05:00","Desktop","5","review","We flew to Rome first then onto the UK couldn't fault the aircraft (new and spotless). The service was second to none and the cabin crew was amazing. Tip when we left Rome for Greece we flew with another carrier and when we got to the airport checkin we were told that we had to pay 60 euro per bag and onwards from Greece to Heathrow 80 Euro per bag. Nothing to do with Singapore Airlines but at least if you intend to fly internally with any airline in the EC make sure you have budgeted for this. Back to Singapore airlines we are flying with them back to Europe this September but we are treating ourselves to buisness class. I will keep you posted! Never flown buisness before. This tells you how good Singapore Airlines really is.","Europe 2018 Everything Perfect","1" "2019-02-26T12:39:42-05:00","Mobile","5","review","We travelled with Singapore Airlines from Sydney to Japan with a short stopover in Singapore. We could have flown direct but as we wanted to start our trip down in the Kyushu area where our daughter has been staying, this was the fastest and most direct route. Flights were on time, although coming home the flight gate was changed multiple times which was extremely frustrating. We absolutely loved the extra leg room and lovely meals in Premium Economy.... kids thought it was a bit special!! The little touches were nice, hot towels, real cutlery and oh so generous snacks/drinks. No issues with baggage as they were automatically transferred between our flights. I was dreading the idea of exploring Singapore airport for a few hours with piles of luggage. Easy going friendly staff. Enjoyable experience for all 5 of our family, each person was happy with food/entertainment. Would gladly fly with Singapore Airlines again.","Adventures in Japan","0" "2019-02-26T12:39:02-05:00","Mobile","5","review","From check-in, to boarding, to the in-flight service, everything was top notch. And it does not matter that I only flew economy for this trip, the experience has sure left a big impression on this weary traveller. Now every time I fly international I will always look up flight offers from Singapore Airlines 1st.","Truly a 5 Star Airline","2" "2019-02-26T12:30:34-05:00","Desktop","5","review","Two flights to get to Vietnam both with Singapore Airlines. Very comfortabke seats and plenty of leg room. Two excellent meals served on the first leg. One meal on the second leg even though this flight was just over two hours. Lots of entertainment with films and T.V. Programmes.We have travelled many times with Singapore Airlines and recommend them.","Brilliant Airline","0" "2019-02-26T12:21:40-05:00","Mobile","5","review","January 2019, we went to cebu for our 3 weeks vacation. It was almost 2 days flight since we have stop over also in japan. I like singapore airline beacuse the seat is comfy, and the FA were very helpful and friendly. The food was ok. ","Vacation 2019","0" "2019-02-26T12:18:17-05:00","Desktop","5","review","Check in was easy and quick.From an on time departure till the time we arrived in Sydney,it was stress free. Seats and legroom was comfy and roomy. In flight meals were good as were the available drinks. Cabin crew were very friendly and attentive. Even managed a good sleep which on other airlines I`ve travelled there I haven`t. The fares were very competitive.","Stress free journey","0" "2019-02-26T12:13:06-05:00","Mobile","5","review","I booked air tickets with SA from Sydney to Mumbai via Singapore. Fortunately I managed to get three flights on Airbus 380 out of four. New aircrafts, comfortable seating and leg room, excellent service. Timely and decent entertainment and meals. Could not be happier even though it was a long journey both ways.","Singapore Airlines A380","0" "2019-02-26T12:12:26-05:00","Desktop","5","review","Regardless which class of service you are on, the staff still treat you with respect and provide best services. The whole experiences from airport check-in to gate to on the plane are consistent and one of the best. I would always fly Singapore to Asia whenever I can.","Consistently being one of the best airline","0" "2019-02-26T12:04:33-05:00","Desktop","5","review","Lots of flights available most dates- short stopover times- Possible to get on the new 380 Singapore - London sector which has a bit more room- Easiest Airport to get around and whole thing is usually very efficient.","Easy travel to UK from Australia","1" "2019-02-26T12:04:22-05:00","Desktop","3","review","Flight attendants are lovely and very welcoming, great service. Only thing bad is it is very cramped not much room between seats. Because of this the earl trays are small, can’t fit much on them. Between Melbourne and Singapore my legs kept cramping and I was very uncomfortable through the whole flight. Being an over night flight there was no where to move to as other passengers where laying across all empty seats.","Very little room","0" "2019-02-26T11:50:58-05:00","Desktop","5","review","Great service and good meals made the flight a pleasant experience. Seating was comfortable with plenty of legroom.","Friendly experience","0" "2019-02-26T11:41:27-05:00","Desktop","4","review","This was the first time flying with Singapore Airlines and was very impressed. Flight attendants were very accommodating. I wasn't feeling well and didn't take a meal during serving time and they checked up on me a few times to ask me if I wanted something to eat during the flight. Lots of leg room and in flight entertainment was good. I would highly recommend.","Amazing customer service","0" "2019-02-26T11:40:45-05:00","Desktop","5","review","Can not fault. Despite length of flight we stayed up all night and stewardess served us drinks and sandwiches all night. Very discrete service, and we watch films, played games and never noticed the 15+ hours. seat comfort excellent and could not ask for more.","Holiday in Asia","0" "2019-02-26T11:40:25-05:00","Desktop","4","review","My husband paid for a seat with extra leg room so it worked well for him. We only had a scheduled 50 minute transfer in Singapore and our next flight was from a different terminal. Our flight left Sydney a few minutes early and arrived early in Singapore. we had plenty of time to make our connection and our bags made it too. Impressive operation!","Efficient operation","0" "2019-02-26T11:37:37-05:00","Desktop","5","review","Most of the time, SQ was my prefered airline. May it be Europe or Asia sectors. I started to love flying with SQ when i try flying with them a few years back when travelling to HKG using the A380 AC. Their service was excellent. Then try SQ again by flying with A333 going to ICN. There is not much bad experience encountered while flying with them. At lately tried the A359 AC to Japan. The whole experience were wonderful. Added to the crews being Friendly and Professional in their jobs. I would definitly reccomend SQ to others. The price may be a bit expensive sometimes. Last time, i fly to Europe for about 22days, I went to LHR and return from ZRH both ways using SQ. And it cost me only 1300 pre person which to me is cheap. So SQ is my prefered choice.","World Class Airline","0" "2019-02-26T11:33:42-05:00","Desktop","5","review","Check in was smooth and fast as I have priority check in as a Gold member of Virgin Australia. Boarding was orderly and quick. Airlines staffs were very courteous and friendly. Food was slightly better than many other airlines I've flown.","Chinese New Year celebration","2" "2019-02-26T11:32:16-05:00","Desktop","5","review","We could not fault this Airline we flew with them for the first time in September 2018 and could highly recommend them from the Staff to the Servive it was fantastic. The seats are so comfy and plenty of legroom as my husband has fairly long legs.The food was great and so much of it, the staff were friendly , would differently fly with this airline again.","Amazing Flight","0" "2019-02-26T11:31:37-05:00","Mobile","5","review","A380 JFK-FRA-SIN. great as always B777 SIN-MNL-SIN -OK B777 SIN-INC-LAX - ok. Can’t fault anything Singapore does. There is a reason they are always number one rated.","Singapore rocks","2" "2019-02-26T11:31:15-05:00","Desktop","5","review","Attentive flight attendants, smooth trip, especially quiet on A380 London to Singapore, all made for an excellent journey. Only let down was the slack immigration service at Changi airport on return when only one counter was initially operating to deal with several hundred disembarking passengers. Food good, seats comfortable and in-flight entertainment system easy to use with wide selection of available items","Excellence","0" "2019-02-26T11:23:25-05:00","Desktop","5","review","Boarding is great and quick, always get a really good service, staff very friendly, the food is good, entertainment great, always like to fly with Singapore airlines","Always try to fly with Singapore airlines","0" "2019-02-26T11:20:31-05:00","Desktop","4","review","I had been looking forward to SIA's business class for some time and, overall, was not disappointed. Whether it was the high expectation or the lack of delivery but it was not the greatest of experiences. Istanbul - check-in 3 hours before the flight was excellent and we were directed to the Express Path for Customs/Immigration and into the Turkish Airlines Lounge within minutes. Boarding was good - SIA only has the one flight from Istanbul daily so gets punted to a very remote gate for a very long drive to the aircraft - premium cabin passengers do get priority and a separate bus but in adverse weather it would be an ordeal. On-board - greeting and seating was excellent and I had no initial issues with the seat or cabin. Travelling with my wife and she ended up with a Flight Attendant who was not having a good day and who then was quite curt/brusque with passengers - none of the Singapore Girl's charms on display here. Dining - excellent - food and drink was really good and the Book The Cook option was a good one to explore. Seat/Entertainment - very good but longer-term, the seat was uncomfortable. SIA is often lauded for having a very wide seat but it is necessary as, when reclined, your feet are directed into quite a small cubby-hole towards the centre of the aircraft and you have to lie across you seat to get your feet in. If the seat were any narrower I would not think that you would be at all comfortable. The seat back flips forward to expose the mattress/bedding which is very good and overall the seating/sleeping is good but not great. Etihad offer a more comfortable seat and sleeping experience. To sum up - the best thing about SIA's business class was access to their excellent SilverKris Lounge in Changi Airport - so much better that the very tawdry and very ordinary Gold Kris Lounge. Would I fly Business Class with SIA again? probably, but there are so many other (better) options now available for the sort of $$ that SIA expects - think Etihad, Qatar and the like.","Good but has serious competition","2" "2019-02-26T11:19:44-05:00","Desktop","5","review","When ever I go to Australia I fly with Singapore airline because I find them to be always on time staff is very polite and helpful add food is tasty. I find leg room to be better then some other airlines flying to Australia. ","good flight, excellent service","0" "2019-02-26T11:18:06-05:00","Desktop","5","review","My wife and I took our first real long trip to Singapore and Malaysia using this airline and could not fault them. There was a warm welcome, seating was okay although sitting in the cheap seats you don't expect a lot of leg room but it was okay. The service was friendly, food better than we have had on other airlines. Next time I will be tempted to move up a class to see how much better.","Excellent","2" "2019-02-26T11:15:55-05:00","Desktop","5","review","Quality airline, very professional staff in looks/service, nice food, good in-flight enertainment, what you would expect from a top airline, could not fault anything","First Class Airline","2" "2019-02-26T11:15:27-05:00","Desktop","4","review","Have flown BA before and found the planes old and worn. Recommended Singapore Air and was expecting a lot more. Check in at Heathrow was good and easy. Firat leg on 380 to Singapore was good. Small P.E. area with its own washroom facilities and dedicted stewards. Whole area was spotless and new. The calf rest is useless if the seat in front reclines which also means leaving your seat requires a limbo manouvre. We had book the cook but the food was not good. Regular food lookd better. 1.5 hr change in Singapore is a long, long, long walk. Shall have assistance on return. Singapore to Sydney was very old, very worn Boeing 777. Had to go through Economy to washrooms which was a long walk through narrow aisles on a very bumpy flight. So many people using washrooms meant they became untidy. The seats were not comfortable, calf rests useless as on earlier flight. Seat pockets in front were broken and exposing sharp metal fixings. Stewards on both legs were helpful and very pleasant. I do not think we got Premium on the second leg, felt very let down. Would definitely not do Singapore Air 777 again. Not sure I would even do Premium Economy for the 380. This is really NOT value for money.","50/50 experience","0" "2019-02-26T11:14:31-05:00","Mobile","5","review","I travel often to Germany and Singapore Airlines never disappoints. Far better service and food quality than United or Lufthansa. Highly recommend.","Outstanding service","2" "2019-02-26T11:12:19-05:00","Mobile","4","review","Singapore Airlines again came up with the goods - as good a flight/service you can expect in economy on a long haul flight. The combination of A330/A380 is a winner from a point of view of passenger comfort. Cabin crew always obliging and seem happy to be of service. No matter how many times we try a different airline we are always relieved to return to Singapore who excel in every way.","As we hoped","0" "2019-02-26T11:11:43-05:00","Desktop","5","review","excellent service and good food easy checkin and friendly staff. well worth paying extra for premium economy.","Wonderful flight","0" "2019-02-26T11:10:09-05:00","Desktop","5","review","On our return professional home base we flew SQ out of JFK. Scedule, check-in, boarding and service were as you might expect and considering JFK, as smooth as possible. Our trip in company with an ESAN (for those who know) went despite many formalities just perfect.","Most enjoyable return to home continent","1" "2019-02-26T11:09:19-05:00","Desktop","5","review","Excellent service throughout the long flight (13hrs out -14hrs back). The aircrew were most helpful and carried out their duties with cheerful dispassion. The toilets were kept clean throughout the flight which in my experience is unusual in most airlines. The food by airline standards was excellent. If I have the choice of using Singapore Airlines either for the whole journey or for one of the legs I will ensure that I fly with them.","Best airline I’ve flown with","0" "2019-02-26T11:08:43-05:00","Mobile","5","review","Singapore Airlines are absolutely the best. The best service ever. I will tell others to ise this company. Og was a plesure to fly with this big airplane. We had seats on the second floor. See forward to out next time with Singapore Airlines. Thanks to the crew who works on this plane. ","Leder","2" "2019-02-26T11:05:24-05:00","Desktop","4","review","The lounge was quiet and everything was to hand. A shower and shave etc., it's what was needed before getting on the plane. The plane was getting a bit old as is most of the A380 fleet worldwide. There was no bar on this aircraft as with another airline so you were seated or asleep. Food and service were brilliant and nothing was too much trouble. A good selection of media was available and the headphones were really good. A good sleep and then breakfast and arrived ready for the journey home after touch down.","Dated, but good service","1" "2019-02-26T11:00:15-05:00","Desktop","5","review","Even though we were a little hesitant about taking an 18 hour, non-stop flight to Singapore it turned out to be ok. The flight attendants were very kind & friendly, always making sure that we were comfortable. The Premium Economy seats were comfortable, there was a great selection of movies & shows. We were able to sleep. The time went by pretty quickly. I would highly recommend Singapore Airlines.","Non-stop to Singapore","1" "2019-02-26T10:54:21-05:00","Mobile","5","review","The service and the staff are definitely flawless. I highly recommend it as it was a great experience to travel with them.","The best","0" "2019-02-26T10:31:42-05:00","Mobile","5","review","I cannot fault Singapore airlines. It is the 2nd return journey I have done to New Zealand via Singapore with several years gap between these flights & all have been outsanding. Staff are friendly & helpful. Seats comfortable with good width and leg room. Food really nice with a good choice available. I would always recommend them.","Outstanding","0" "2019-02-26T10:31:12-05:00","Mobile","5","review","Firstly very well mannered and beautiful dressed airline hostesses. Good food servings- never felt I missed a meal. Comfortable seats and excellent updates on flight progress. Well Done!","Wonderful","0" "2019-02-26T10:30:32-05:00","Mobile","4","review","Fantastic service as always. The padding in the seats needs to be replaced though. I could feet the frame of the chair in my back and buttix after a few hours which got quite uncomfortable. Otherwise, an awesome airline.","Great service","0" "2019-02-26T10:28:07-05:00","Desktop","5","review","I usually fly economy to singapore and for the long stretch premium economy. ok, the premium is a bit more comfortable and more legroom but the new economy forward seat are no punishment. They are pretty good and enough room for my long legs. Cabin crew come around often for drinks during this long flight. Below, i'll be rating the economy seat/area.","The best!","0" "2019-02-26T10:25:12-05:00","Desktop","5","review","We flew the night flight at 22.05 to Singapore then onto Adelaide....which I would really recommend if you all want to pass a few hours by sleeping...after about an hour we were served a meal..my husband had a veggie meal and I was surprised he ate it as he is so very fussy. The lights dimmed and we all settled down..me hubby and 14 year old...I bet we slept 5 hours. I wore a simple black eye mask and I really think I made a difference...we had cushions and blankets and were quite alright to say it was a economy. On waking we all just started watching the movies again and this passes time. The crew are friendly and are passing thru with water and juice. I did go up to the galley and they greeted mw lovely and offered me goodies...crisps,, chocolate bar , apple and more juice. we looked forward to breakfast as we knew we were nearly at Singapore....then we were all prepared for our onward journey to Adelaide..which at just 7 hours flew by..again with Singapore Airlines. Would fly with them again.","Enjoyable Night Flight","1" "2019-02-26T10:23:24-05:00","Desktop","5","review","For the first leg of journey we flew premium economy to Singapore. We booked economy but just before our journey we placed a bid to upgrade. You can get a really good deal by doing this. The assistant on check in was really friendly and helpful. He even found us better seats so we had extra leg room. The seats were very spacious and comfortable. The entertainment system was really good as well, the screen was a really good size. It was also really nice having an extra rest under your legs. The food was really good and you could ask for any snacks throughout the flight. The attendants were really helpful and attentive. On the second leg we flew economy but there was still ample leg room and the seats were comfortable. I was able to have a snooze on the plane. The food was just as good in economy. When we arrived in Australia I didn't really feel jet lagged.","You just can't fault them.","0" "2019-02-26T10:20:08-05:00","Desktop","5","review","I thought flying with Singapore Air was great, obviously a very long trip, but the cabin crew really took care of you. I went last year and flew Air China, completely different experience that I wouldn't suggest.","Great Airline and Experience!","2" "2019-02-26T10:17:57-05:00","Desktop","5","review","Modern planes great cabin crew. Second leg Singapore to Melbourne an older plane not so good. Overall a good round trip","AFRICA 2018","0" "2019-02-26T10:13:17-05:00","Mobile","4","review","Comfortable seats, good food and excellent service by the flight attendants. Leg room was also fine.","Good experience","1" "2019-02-26T10:10:17-05:00","Desktop","1","review","I have flown Singapore Airlines from the past 20 years regularly to India from SFO. They used to care about customers before; apparently, being named the best airline in the world has gone to their head and they think they no longer have to satisfy their customers. I flew Premium economy recently to Bangalore--the flight was ordinary. I was expecting an offer to upgrade to business class before my flight (like Emirates, or even China airlines, offers) and I have more than 50,000 pts. No offer came--I tried to offer a bid, the system didn't allow me to. When I saw the flight, there were plenty of seats empty in Business class. Not sure why they don't want to offer the premium economy passengers to upgrade to business. Warning to everyone travelling from SFO--some connections to India have a very short layover--less than an hour. SA doesn't have any consideration that if the landing is a few minutes late and the connecting flight is within 30 minutes, they shouldn't make the passenger run from one terminal to another even using Skytrain. I barely made it before the gate closed (with my bad knees). Remember, you have to go through security in Singapore when you have a connecting flight. I had to rush from Terminal B to C. While returning from Bangalore, I had ~4 kgs extra. Instead of asking me to pay using my over 50000 points, Singapore airlines charge me for a whole piece. So watch out, even if you are just 3- 4 kgs over the limit, they will charge the cost of a whole suitcase. This is another example of not caring for customers. They can charge per Kg weight instead of an additional piece of luggage like other airlines do--no, they are special because they go the tag of 'World's best airlines' :(. Not allowing me to pay extra baggage with my points, no consideration if you are Kris flyer member with 1000s of points, they just don't care about you but want to make you pay for everything. Flight and food was ordinary (food quality has declined from SF to Singapore) and the bathroom cleanliness while going and coming was not up to par like it used to be. Changi airport is exceptional of course. I am not sure I will be flying this airline again while there are so many carriers who offer upgrades for reasonable price, cheaper tickets. Not sure what to do with more than 50,000 points though.","Used to care about customers--not anymore","3" "2019-02-26T10:04:20-05:00","Mobile","4","review","Singapore airlines Economy Class is better than most. Cabin crew are most attentive and food served is quite good as well. Good seats with adequate legroom and head support, though the entertainment screen, remote and ports need a overhaul.","Friendly and Pleasent Service","0" "2019-02-26T10:02:39-05:00","Desktop","5","review","You will be forever disillusioned with all of the American carriers. Service service service...always with a smile. The flight was over the top. We had a very tight connection in Singapore and there was an agent with a golf cart waiting for us. He communicated with the gate agents on our next flight and they held the gate open within the 10 minute departure time. He let us know our bags would not not make the flight but there would be someone in Male who would coordinate their delivery to us the next day...all true. We were also compensated for our bags not making the connection...wow. Food...amazing. Wine selection...excellent. Lounge in Singapore is fantastic (return trip). My only complaint, and this is pretty minor, I thought the movie selection was very limited for an 18 hour flight.","Beware, you will be spoiled","1" "2019-02-26T09:57:57-05:00","Desktop","5","review","After a short delay we took off. Seats were comfortable and for me plenty of leg room. The cabin crew were very attentive and the food served delicious. Hot towels also supplied which was a treat. Will certainly use this airline again.","Up and away","0" "2019-02-26T09:57:09-05:00","Desktop","2","review","Dont bother spending thousands for an expected comfortable flat bed. You will get an economy size capsule seat, suitable for a pigmee at best! A universatity degree was needed to operate the ""bed"" and it was as hard as a rock. The angle of the bed was rediculous (it did not go straight out, but to the side which required sleeping on an uncomfortable angle). I could have been just as comfortable in an economy seat and saved thousands to spend on the rest of my holiday. The difference in cost between economy and business class does not justify the small difference. There were no toilet bags or pyjamas, like in the past. On a positive note, the staff were really good.","Business class - NOT!","0" "2019-02-26T09:55:11-05:00","Desktop","5","review","We have been flying wjth Singapore Air fot the last 15 years always The Best. Staff service all the best. Right trough the night theyvwill serve you and be there for your comfort. Thanjpks to staff of Singapore","Holiday","0" "2019-02-26T09:54:13-05:00","Desktop","5","review","I am slightly disabled and the service they gave me was caring and considerate. The cabin crew frequently checked to see if I needed anything and showed me where the toilet with facilities for disabled was located.","Great airline","0" "2019-02-26T09:48:32-05:00","Desktop","1","review","First time flying business on Singapore Airlines, and I was surprised how bad customer service was. I had a redeye to Seoul, departing at 230am. The stewardess did not let us know the seats could be converted to a bed. After the flight, I complained to customer service. They responded by sending me a link to their website showing how to unfold the chair to bed. The last thing you'd expect from Singapore Airlines but yes, this actually happened.","Business Class Experience","4" "2019-02-26T09:45:15-05:00","Desktop","1","review","My husband is a Miami based International 777 Pilot on another airline. He served as a Captain in the US Air Force and flew the F-16. We boarded and took off as planned. The cabin crew was kind and professional. We were up in the air about 20 minutes and were at 35k feet and food/drink service was about to begin when the pilot announced that due to weather there would be turbulence, buckle up and no food/drink service for the next 1.5-2 hours. It was a harrowing experience and at one point I considered asking my husband to confer with them on a workaround/option. They could have slowed the speed down and/or called in for a variance to move either up or down to get out of the turbulence. They didn't. We were tossed around for almost two full hours. I fly all the time (both domestically and internationally) and my flies for a living. Never have we seen a flight crew that would subject the passengers and the jet to this type of turbulence for such a long period of time. Since our final destination was Bali and we had to change jets at SIN we'd thought about cancelling our return flight via Singapore Airlines and non-revving back through Hong Kong/Dallas. In the end, we weren't able to cancel and paid for the flight home but switched over to American and did the additional flight to HKG/DFW and then worked our way back to Florida. It was a bad experience that could have easily been remedied. They chose not to exercise options for passenger safety. We choose to not fly them again.","Inexperienced Pilots","3" "2019-02-26T09:44:58-05:00","Desktop","5","review","Excellent onboard service; and the food served in economy - for which I had low expectations based on other airlines - was unusually tasty. Granted, Darwin is not a busy airport, but the ground staff were extremely helpful and efficient.","Great service, unusually decent food","0" "2019-02-26T09:41:18-05:00","Desktop","5","review","We flew 2 12 hour flights with them and the flights were great. Meals were lovely, nothing was any trouble for the staff, and it didn't seem like a 12 flight, with meals, snacks, and drinks. In fact, my husband said it didn't feel like a 12 hour flight!!","An excellent airline to travel with!!","0" "2019-02-26T09:38:03-05:00","Mobile","5","review","The best airline in the world . The cabin crew are so polite , helpful, nothing is to much trouble. 100% would recommend this airline","Mrs","2" "2019-02-26T09:35:28-05:00","Desktop","5","review","We have never flown long haul before. We were not apprehensive in any way. From check in to arriving in Australia the staff were attentive,courteous,friendly and efficient. Nothing was too much trouble. When we next go to Australia SingaporeAir will be our 1st choice","Treated like a Lord","0" "2019-02-26T09:34:39-05:00","Mobile","3","review","Having travelled from London to Sydney via Singapore with Singapore Airlines which was excellent our return journey was very disappointing. The class of aircraft had been changed and we flew on both legs on much older aircraft . The booking staff at SingaporeAir were excellent in accommodating our seating arrangements and the crew were helpful but the plane was just old and tired compared to our outward journey. We were sat at the back of the plane with young children and the turbulence was quite unsettling, this wasn’t the fault of the airline but was uncomfortable in this older plane. An additional point is the skywards scheme run by Singapore Airlines is ridiculous and we had our previous air miles taken away within two years not that they could have been used for much . We have now flown to Australia twice with this carrier and should have enough miles to at least be offered something worthwhile but now we have one trip removed, I tried speaking to the customer service dept but they were just not interested. Will definitely give another carrier a chance for our next trip I am afraid to say .","Disappointment with a Top Marquee Airline","4" "2019-02-26T09:31:20-05:00","Desktop","4","review","I have flown this airline a few times from LAX to Japan & Korea, as well as to Bali, Indonesia. I have always enjoyed the kind and friendly service (the flight attendants are so beautiful and handsome and have the best uniforms), and the personal entertainment systems are great (good selection of movies and screens have HD clarity). Food is decent, with both western and Asian fare (I found the Asian food to taste better), plus we were always given hot cloths for refreshing and plenty of water to keep hydrated. My favorite Asian airline, so far.","Favorite Asian airline","0" "2019-02-26T09:24:11-05:00","Desktop","4","review","We travelled with a group of 10 and were able to find places next to each other. Overall they all enjoyed the flight.","Travelled with family of 10","0" "2019-02-26T09:12:21-05:00","Desktop","5","review","Yet again, very good flight, comfortable, food ok and entertainement very good..the lounge at Singapore, very good..thank you for making us feel, yet again very welcome..staff not as good this flight, have to say..but nothing to worry about..just not as friendly","Excellent trip, very comfortable , good entertainment, food ok and lounge very good","0" "2019-02-26T09:09:29-05:00","Mobile","4","review","It was an absolute delight to fly SingaporeAir to Singapore and then onwards to Cambodia. Although I flew economy the air stewardesses were attentive to my needs, caring and accommodating. The film menu was great with a good size screen and kept me entertained for the 14+ hours and the leg room was adequate. I wish they would fly to more destinations. I have given this a “Very good” rating only because I flew economy as I’m sure business and first class would be amazing. I would definitely recommend.","Amazing airline","0" "2019-02-26T09:04:18-05:00","Desktop","4","review","I have had better legroom on a short hall flight with easyJet and Ryanair. Having said that everything else was first rate. The flight attendants were most helpful, the food was the best I have had on an economy flight and the in-flight entertainment was the best I have seen. Increase the price and the legroom by 10% and everything will be perfect.","If only the legroom was better","0" "2019-02-26T08:21:46-05:00","Desktop","5","review","Choose this flight because it was direct from Singapore to Manchester. We were returning from a cruise so flight was included in deal. This was a night flight leaving at 2 am in morning. Cabin staff were very friendly and helpful. They made me a cup of tea in the middle of the night. We had frequent offers of water or juice or on request alcohol. The dinner was ok with free wine and a G&T. Breakfast of scrambled egg and chicken sausage (chicken sausage not very nice). The plane was comfortable and one advantage was a foot rest in economy. We did not have that luxury on an A380 super jumbo. Film choice fine. For a long red eye flight it was about as good as it can get in economy.","14 and a half hour flight better than anticipated","2" "2019-02-26T07:42:13-05:00","Desktop","5","review","I grew up flying Singapore Airlines especially when I lived in South East Asia and Australia. It was always my family's first choice. Now that I live in the US I was taking my husband to SE Asia for the first time and he was very impressed with Singapore Airlines, the service especially, and our seats were comfortable and roomy, with plenty of entertainment on board. We would recommend flying premium economy on long haul flights. We both ordered the ""Book the Cook"" option for meals prior to the flight - there were several choices to choose from, both western and eastern dishes, and it was some of the best airline food we've ever had (lamb biryani was delicious). Next time we go back to Asia, we'll be looking at Singapore Airlines first.","Always our choice when flying to and from Asia","0" "2019-02-26T02:06:18-05:00","Desktop","5","review","On my annual vacation in December 2018, I chose to fly Singapore Airlines once again after an hiatus of 1 year, as I decided to fly with Qatar Airlines the year before. Although I found absolutely nothing wrong with Qatar Air, I just hate the layover time in Doha - far too long as it is close to 4 hours. The beauty of my flight with Singapore Airlines is that it is the quickest our of South Africa to Changi with a mere hour and thirty minutes layover. I´m amazed time and time again at their impeccable service and more so their willingness to go the extra mile. No request is ever too much as they aim to please and to exceed expectations. Both my outward and inward flight were perfect. I have already secured my flight for December 2019 with no other than Singapore Airlines!","Remains My Favourite","1" "2019-02-25T21:05:06-05:00","Mobile","5","review","Satisfied with overall experience. Flight attendants were helpful and friendly. No delay of departure time. Pre-ordered oriental vegetarian meal and it was above average comparing other airlines. Will definitely use their service again. ","Up to standard with reasonable fare ","0" "2019-02-25T20:26:58-05:00","Mobile","3","review","Took the 1am flight to SIN on order to make the connection to Mumbai. Cabin crew were a tad on the attitude side, not friendly, probably something to do with the flight leaving Melbourne at 1am. Food was fine. Seating was good too. Flights all the way to Mumbai were on time. service on the flight to Mumbai was much better. Crew were pleasant and welcoming and took interest in their passengers. I hadn't flown SQ for 20 years due to an incident back in 2000. ","Stroppy cabin crew on the flight out.","1" "2019-02-25T17:18:29-05:00","Desktop","1","review","i bought a return ticket SYD - SIN and wanted to use our credit card reward points to upgrade cabin class from PE to Business. I was the additional card holder and my husband was the main account person. When i attempted to transfer the points (under his name) from bank to my Krisflyer account, the bank told me that the result would be judged by the airlines. Not long after, the transferring status showed ""completed"" and the points were landing onto my Krisflyer account, which i thought the process was completed and successful.Then i reedom those points to upgrade to Business cabin. In the next day, i received an email from SIA and asked me to verify my ID because of name mismatch. I rang the customer service line (very poor connection quality) and explained how it happened. i asked SQ why they didn't check before the points transfer. SQ insisted on asking me to provide ID documents, they told me that the error points would be transferred back to my husband's credit card, and my upgrade will be cancelled and changed back to PE. okay fine. i accept it. Today SQ told me that changing back to PE cabin would occur cancellation fee and rebooking fee, which i could not accept it. if SQ had any doubts, they should reject my application in the first instance. It wasn't my fault, it was SQ's mistaken procedure. Why did SQ still want to charge me? SQ was the top airline in my heart, but now it is not. very disappointing.","Best in the air but worst on the ground","2" "2019-02-25T13:33:48-05:00","Desktop","5","review","Singapore airlines is one of the best airlines if have ever flown with. The flight attendants are true hosts.They deeply care for your wellbeing. The planes have stellar in-flight-entertainment, comfortable seats with good legroom and the food is quite tasteful. The best part is the stopover in Singapore: whenever you have the opportunity, choose a 24 - 48h timeframe for visiting this amazing city. But even 6 hours is fine - the transit area is one of the best I have ever seen.","A true five star airline","1" "2019-02-25T12:53:00-05:00","Desktop","5","review","So I was curious about all the hype and Singapore Airlines lived up to it and more. The attendants were both sincerely interested in their customers and the service was exemplary. Given that this is the longest commercial non-stop, we were plied with excellent food, drink and snacks, as well as a good amount of constant refilling of water glasses and given several plastic bottles to keep at our seat. The plane - the new A350ULR (Ultra-long range) was the best I've flown on since the A380. I also did a flight on their 787 for a different route and while nice, was not as large or as nice a plane. The time flew by and I didn't even have time to see a full movie. It was wonderful!!","Luxury Relaxation in the Sky","0" "2019-02-25T11:33:56-05:00","Desktop","5","review","Comfy seats in economy with blankets and pillows and good food. Friendly staff and a good quantity of inflight movies","Best in the air","0" "2019-02-25T11:30:27-05:00","Mobile","5","review","Flying at 10.30pm on a red-eye to the UK was made easier and less stressful due to the cabin crew. They were beautifully dressed, attentive but also gave you time to sleep. All in all an excellent airline and highly recommended. Food very good, Asian or Wetern choices. Good choice of films and comfortable seats.","Top Class!","0" "2019-02-25T10:04:08-05:00","Desktop","1","review","We booked a flight to SIN on Singapore Airlines (SA) in economy class from LAX for 11/2018. A few days before we departed, we received an email from them encouraging us to bid on an upgrade to economy plus. Even indicated what was a “low” bid with less chance of getting the upgrade, so we paid a higher bid that gave us a “fair” chance. Shortly before our flight we received an email that we were approved and could book our seats. We immediately went to the seat selections and found only 4 seats available, none together or even close. We called SA but they said there was nothing available and our prior seats in economy were now taken. We again asked at the counter when we checked in but same answer - no seats available. We are in our 70’s and had to sit rows apart on different sides of the aircraft for this very long flight. One of the seats was in the last row of economy plus and was so cramped it was very difficult to get in and out to use the restroom. We suffered. When we returned home, we found out SA would not even give miles for the flight since it was initially booked in economy. We requested our money back as we felt taken and deceived with the charge, lack of disclosure, and the unacceptable and poor quality service provided. They said “no”, terms and conditions protect them. Beware of SA’s offers as they may not be what you expect, especially for an airline that touts their reputation. We were extremely disappointed in their offer, service, and response! First and last time we will fly with them.","Poor disclosure and terrible service","3" "2019-02-25T10:03:45-05:00","Desktop","1","review","During SQ flight BKK- SIN I requested hot tea with lemon and coke. Flight attendant did not pay attention then gave me a salad sauce instead of coke and tea lemon. I was speechless and shocked with salad sauce...I repeated my request for hot tea with lemon and coke. Flight attendant politely smiled and skipped my request. I flew 2 1/2 hours and did not get any hot tea and coke. I think there was poor attention and poor sloppy service. I was thristy for 2 1/2 hours on the flight then bought a water bottle at SIN airport after arrival for next connecting flight. Bad experience.","Poor attention and sloppy service at Singapore Airlines Economy Class","3" "2019-02-25T09:55:21-05:00","Desktop","3","review","I flew one way flight ticket for $880 USD Economy Lite from BKK Thailand to JFK New York City via Germany. It was average than my expectations based on facts: Seat issue: If you are with Economy Lite ticket, your seat is guaranteed in middle row or at worst - in end of economy class cabin. I flew in middle row and in end of Economy class cabin. Economy seat was uncomfortable at A350-800 for 13-14 hours. Painful ride with the uncomfortable hard seat. My legs had spasms and my back was sore and stiff after the poor seat cushion on SQ flight A-350-800 Singapore Airlines to New York City. Koreain Air, LH, and EK would treat you better with seat options that it depends on cost of the ticket and class you paid for. I paid $880 for one way - a long international flight with SQ. Meal Issue: Koreain Air, LH, and EK meals in economy cabin are superior and best quality than Singapore Airlines poor quality meal. I was shocked that SQ provided me a dinner meal: potato with previously frost green beans without a dessert. No fruits and no desserts at all on 13-14 hours international long haul flight. I miss Korean Air, LH, and EK economy class and liked their meals so much delicious not SQ. I asked Singapore Airlines crew members of the flight from SIN to FRA. They said that they do not have any dessert and no fruits. During snack break and down service - there was available only mini potato chips and mini ice cream. Service Quality Issue: Singapore Airlines crew often missed or skipped my requests for 4th time during flights BKK-SIN and SIN-DUS. I noticed SQ lacked punctuality and SQ has flaws with sloppy service that I noticed and observed. I requested for water, snack, and coke. They ignored my requests and continued to smile politely. My fellow passengers were puzzled and they witnessed. LH, Korean Air, and EK crew members are very punctual and attentive with each passenger's request. Economy class overall experience is impressive and wow factors are offered only with international flights on Korean Air, Emirates, and Lufthansa. Do not waste your money for SQ Economy Class trip! There you would not get any better treatment or best experience. Singapore Airlines earned an award only for a business class product and business class service thats all. It is just speculative hype by SQ based on my past experience in economy class. Nothing impressive with SQ Economy class and its service. Fly with Korean Air, Lufthansa, and Emirates instead of Singapore Airlines.","Korean Air LH and EK are better than SQ in Economy class","2" "2019-02-25T09:03:01-05:00","Desktop","5","review","Booked extra legroom seats (41B and C) as my husband has long legs. This was our second round trip experience of SA. The stewards and stewardesses are handsome/beautiful to behold with smiley, welcoming faces. Our seats were just by the entrance to the plane and next to a galley. The standard of service was exceptional. Nothing was too much bother and the food was wonderful and plentiful. My only criticism was that my husband was served his special meal ( he is diabetic) first and I was served last of that sides service. Surely it would not be too much to serve a meal to the accompanying passenger at the same time.","Brilliant experience","1" "2019-02-25T09:02:12-05:00","Mobile","5","review","We travelled to New Zealand & stopped over in Singapore for 2 nights. The flight was lovely; attentive stewards. Nothing was too much trouble. I am tall but Economy class was fine for legroom. It was a night flight and we did manage to get some sleep. There was a choice of menu, free drinks & a good choice of recent movies. In fact, the entertainment system was excellent, catering for all ages & genres. I would certainly recommend Singapore Airlines and travel with them again.","Travel in style","0" "2019-02-25T07:11:54-05:00","Desktop","5","review","It is always a pleasure to fly Singapore Airlines especially over the long haul to San Francisco. The seats are comfortable and entertainment options are wide. The very best thing about flying Singapore Airlines is the flight crew from pilots to purser to attendants, their professionalism, confidence and service sontinue to be top in class.","Exemplary Service from Entire Flight Crew","2" "2019-02-25T05:37:52-05:00","Mobile","5","review","We booked a return trip, flying with Singapore airlines to Singapore, then on to Sydney, and we were really impressed. Even in economy, the leg room was superb, and the entertainment was excellent. A wide choice of films, music, TV programmes and games kept us entertained for the four flights. The service was superb, with air stewards supplying drinks and snacks at regular intervals throughout the flight, as well as the very nice inflight meals. Nothing was too much trouble for them, even supplying ice packs without me asking, when I was feeling hot. An airline I would definitely recommend, and one I will certainly be using again. ","Really Impressed ","1" "2019-02-25T04:25:48-05:00","Desktop","5","review","Recently I flew Singapore Airlines from Mumbai to Seoul. Their Economy class is equivalent to Business Class of many other airlines. Cabin crew was very friendly and helpful. Even after dimming the lights the cabin crew member will keep serving beverages like water or juice to keep you hydrated during the flight. Will definitely fly with them again.","Best Airline in the World","0" "2019-02-25T01:24:46-05:00","Desktop","4","review","We traveled from Mumbai to Hong Kong via Singapore and back. The flights were on time, the service was really good right from checking in to the in flight service, no room to complain. The food served was good too, being vegetarian causes problems on some flights but not with Singapore Airlines.The seats were comfortable and the in flight entertainment was decent. Will definitely recommend travelling by Singapore Airlines. Additionally, they had an offer running and we received 20 SGD vouchers to shop at Changi Airport, it was a cherry on the cake.","Great Flight","0" "2019-02-25T00:30:51-05:00","Desktop","5","review","Great Service from Sing Air, one of our favorite carriers, super staff, efficient transfers at Changi","Excellent Service and comfortable A380","0" "2019-02-24T23:19:24-05:00","Desktop","5","review","Though expensive, this airlines is so far the best I have traveled in. Be it the cabin-crew or the ground staffs all are friendly and patient with the passengers. They have very professional pilots who fly safe and talk less. The inflight menu, special menu are all amazing. Carry an Eye-Mask if you intend to sleep without any hindrance. They provide a mini-pillow and a sheet.","Great airlines","0" "2019-02-24T22:13:49-05:00","Desktop","5","review","Everytime i Fly with Singapore Airlines i get wowed with their service , seats for comfortable , Entertainment is on point , well experienced staff , great food selection , Ecomomy class is so good no need to Fly business class.","Singapore Airlines is on Top of their game when it comes to customer service & comport","1" "2019-02-24T15:35:17-05:00","Desktop","4","review","Great Airline, i can see why they are number1 in the world. My only criticism is the ""FOOD"" Maybe it is the class we were travelling? It was terrible,( my cat would of had a problem with it!) Apart from that everything else is first class from Melbourne to Singapore & Colombo. Great Flight. Thank you Glen W Melbourne Australia.","""GREAT AIRLINE""","0" "2019-02-24T11:16:12-05:00","Desktop","5","review","This was our sixth return flight with Singapore Airlines. We have always flown Business Class and been very impressed with the hospitality on board, the friendly caring attitude of the crew, and the level of service they offer. On this last flight the care and service offered by the crew was even more exceptional than usual. We fly to Singapore at least twice a year, and would never consider using any other airline.","A GOOD EXPERIENCE","1" "2019-02-24T10:52:46-05:00","Desktop","4","review","check in was really easy - in fact we did it ourselves! on board the flight was comfy but the plane seemed really old now and quite dated. crew were friendly and helpful. the food was yum and you get given quite a lot to eat and drink on the flight. the only real disappointment was when my bag turned up in Wellington it was covered in black marks as though it had been dragged along the tarmac or something. the in-flight entertainment is a bit old now too, the quality of picture and sound is not great.","comfortable flight, friendly crew","0" "2019-02-24T09:23:25-05:00","Desktop","5","review","On a long flight one needs a bit of room, and the spacing on these flights was more than ample for me. Seats are comfortable as well. Cabin crew were very friendly and polite. The meals, snacks and drinks were served nicely and as regards to the food it was very tasty. The best flight food I've eaten in a long time plus proper cutlery not plastic stuff. There was a lot of entertainment available - music, films, games etc. Getting onto and off the flights was again good with very little delay from other passengers !! The plane was nice and clean plus the heating during the flights was a nice heat.","Lovely flight","0" "2019-02-24T04:34:14-05:00","Desktop","4","review","During a 13 hour long flight to Milan, a small boy sitting next to me vomited. After his mother asked for help, the flight attendant sprung into action immediately, treating the puke on the floor, spraying disinfectant/deodorant. The whole process took less than 10 minutes, very efficient! As usual, SQ is tops in in-flight entertainment, and no other airline comes close! Meals are fairly good too.","SQ - the Greatest way to Fly!","0" "2019-02-24T04:31:42-05:00","Mobile","5","review","Right from checking in & then boarding smooth process Comfortable seating Good service for drinks with lots of options Food was sumptuous hot Good staff particularly Jane Wee Chai Wei Chin & Jane Tan were polite & caring Overall very good","Satisfactory","0" "2019-02-24T02:18:49-05:00","Desktop","5","review","Singapore Airlines has to be up there with the best airlines around - I'd give it the edge over Emirates. Our outbound flight was on an A380 and trip back was on a 777, and both flights were excellent. The condition of the aircraft is excellent, and the air hosts and hostesses are immaculate, efficient, and friendly, especially for economy class. Food and drink was very good and supplied readily, and water and juices were distributed often enough such that we never had to go out of our way to request more. Seats were fairly comfortable, legroom was on par with other major international carriers for economy class (Premium Economy on the A380 looked excellent and I felt would have been worth the upgrade). The flights were comfortable and the in flight entertainment was comprehensive with plenty of new movie and TV shows to occupy me during a 14 hour flight! Highly recommended!","Superb Airline","0" "2019-02-24T00:23:52-05:00","Desktop","5","review","Singapore Airlines A350-900 now flies from Adelaide to Singapore. Crew welcoming and polite. Seating is 3x3x3. Inflight entertainment very good and flight tracker of the flight good fun. Meals also great. Singapore still has IT! Recommended!","SQ278 SQ279 Adelaide to Singapore Return","0" "2019-02-23T23:26:31-05:00","Desktop","5","review","I used to fly Delta or JetBlue, this time we choose to fly Singapore airline first class from SFO to HKG. The service was unbelievably good and Yoanne (wish we spell the correct name) our cabin crew was very attentive and professional. Our experience was way better than when we fly Delta first class, such an amazing experience and we definitely will fly Singapore airline next time.","Excellent First Class service","2" "2019-02-23T23:18:15-05:00","Desktop","4","review","Early morning departure from SIN at Chinese New Year, so it was a pretty full flight. Just after security check and with less than one hour to departure, we were told that there was a technical problem with the plane and we needed to switch plane (different gate). Amazingly, the entire flight was only delayed by 1 hour, which given the short notice, I feel is pretty amazing. Flight was on A330, which has the 2-4-2 configuration, and as usual, I opted for the (2) seat which I increasingly like. Seats were slightly narrower than the B777, but it just feels less cramped than the 3 seat options. Flight crew were slightly less charming than usual, but I guess the last minute change probably had something to do with this, and they still dealt very politely with some very demanding customers. Food was reasonably good (had Indonesian option), and IFE was as standard on the A330, if slightly dated. Only slight downside was the toilet, which although clean, had obviously seen better days with some wear and tear. So a good economy experience on SQ and I guess the additional cost for the flight (as opposed to the budget airline) pays off when something does wrong, as the recovery was really fast.","Singapore to Bali on an early morning flight","0" "2019-02-23T21:51:46-05:00","Desktop","1","review","We paid for an upgrade to premium economy . Singapore Airlines ,one of our favorite airlines , normally...... I could not find ANY reason to book premium ecocnmy again with SQ. I could not feel a difference in seat width or reclining pitch , the food was same as normal economy ,the service was worse , after 1 hour in the flight I had to ask for a glas of water , toilets not different or separated to economy class . It was overall just horrible . I am sorry to say that but that’s how it was and all this on a Brad new 787 , I mean the person who designed the premium economy at sq should be fired , what a contrary and negative experience at this in general state of the art and innovation leading airline . Absolutely disappointing and not worth it . We fly 3-5 x per year around the world , have “some” experience and normally no reason to write a bad review but in this case I have to share my utter disappointment .","DONT pay for premium economy ,it’s NOT worth it","6" "2019-02-23T20:05:12-05:00","Desktop","4","review","Very relaxing trip considering I left Perth at 1am. The food was great and the seats where comfy. decent range of movies to choose from. By the time I finished the second movie and the 5th Singapore sling, I was there.","The most beautiful and friendly airhosstess,s ever","1" "2019-02-23T18:25:59-05:00","Desktop","5","review","I'm not crazy about the seat and its odd angle on the SQ A380 and B777 but, that aside, the service and the food are excellent. US and European airlines should outsource their staff training to SQ.","Sets the standard","0" "2019-02-23T18:24:20-05:00","Desktop","5","review","Despite being in economy, where we are used to bare minimum service and in flight entertainment, we had incredible service as well as wide range of stuff to do, also the food actually made me look forward to eating plane food instead of dreading it.","14 hours of unexpected comfort.","0" "2019-02-23T17:10:04-05:00","Desktop","5","review","It's been many years since I've flown Singapore air and they still have the edge. Superb customer service with excellent facilities on board the air craft. The pods for business class have numerous little storage areas, the entertainment system screen is huge and the seats a pretty comfortable (although even for me a little short when in the laydown mode) I thought the headphones they provide were substandard. No noise cancellation feature so there was a lot of background noise. The meal was tasty and they looked after you from start til finish.","AMAZING SERVICE, VERY COMFORTABLE FLIGHT","0" "2019-02-23T16:10:24-05:00","Desktop","5","review","We haven't flown Singapore Airlines for a few years & following our recent flight, we have really missed them. We recognise the quality of service they offer. Staff service was fantastic. Really friendly & attentive. In flight entertainment was amazing, especially compared to other airline that fly out of Australia. Food was great. Very tasty & fresh. Plenty of legroom in economy. Can't wait to fly with them again.","Flight befitting Kings & Queens","1" "2019-02-23T15:59:48-05:00","Desktop","5","review","Took the SQ overnight flight from SIN-FUK. Flight was quite short at 5.5 hrs, but the in-flight crew was efficient in serving refreshments after take-off, and handling breakfast service before landing. There's about a 3+ hr window to get some shut-eye. The flight should be more comfortable now, as SQ have upgraded to the B787, and have stopped using the old A330 on this route. Recommended as it's about the only direct SIN-FUK routing.","Good overnight flight","0" "2019-02-23T11:22:36-05:00","Desktop","5","review","Outbound flight, overnight, was very comfortable. It was full and as our seats were near the toilets and the galley, there was generally a queue of people standing next to us! Our return flight was only half full, maybe less, and so we had plenty of room to spread out, and the cabin crew were extremely attentive.","Very comfortable and attentive staff","0" "2019-02-23T10:19:12-05:00","Desktop","5","review","Singapore Airlines offers an excellent premium economy service. The seat is very good -- about as good as American domestic first class. The flight attendants are friendly and helpful. Champagne (not sparkling wine) is a very nice touch in premium economy although it seems a shame to have it out of plastic glasses. (I travel with my own glass!) The food seems to be only adequate even if you ""book the cook"" as I did. The in-flight entertainment is excellent, and it is also nice to have a noise-canceling headset. ","Flawless and friendly service","0" "2019-02-23T07:31:15-05:00","Desktop","4","review","As usual Singapore air provided a good economy flight although the flight to Chennai was not as clean as we usually experience. The West side of Singapore airport provides some good comfortable lounge chairs if you have a long connection . If you have over four hours you can do a free bus tour without leaving transit status , that is no need to go through passport control as the airline transfer you to the bus. We also found the street food area to be excellent food , you have to put money on a street food card as they don't accept it at the stalls, any excess is refundable in Singapore $ or just hang on to it for your return flight.","Brisbane to Chennai via Singapore","0" "2019-02-23T04:57:20-05:00","Desktop","5","review","Flying to Singapore on Singapore Airlines is something people dream of. We took the flight and loved it, the airport was amazing but when it comes to security and immigration, it appalling. The airline is great, economy seats are good, pitch is perfect and a guy like me 185cm sits pretty comfortable and I did enjoy the flight. The greeting by immigration was like ""why the hell did you just arrive at midnight, I'd better be in bed"". Well, the flight was scheduled to arrive 0010. Sorry guys. Three days later we left to Hanoi, again, the security were nasty and bored, hated every moment of their job. Then on our way back with transit in Singapore Changi. Straight after landing, we disembarked to find a massive amount of passengers in front of us in a Que, wondering whats happening, we finally saw from distance what's the issue, its security checking passengers just as when boarding!!! I couldn't believe my eyes. We just landed and came out of a plane, what possibly could we have bought or manufactured on board a A330 of Singapore airlines? I travel like 6 to 12 times a year on international and domestic flights. Never ever was I required to go through security after landing, just to go again through security at the departure gate (the same terminal). We were delayed like at least 45 minutes till they cleared the 3 A330s and a 777-200 that just landed, I asked why is this check? The officer replied just a random security check! That resulted in loosing our time to go to the duty free and enjoy the airport facilities. Had to run to our gate so we won't miss our flight home. But the airline is definitely A1. The waste of time of passengers in the name of security will cost the Airport it's reputation and the duty free loosing customers like us, we were looking forward to buy few things but our time was consumed by useless unnecessary checks.","Great airline, beautiful airport, pathetic service.","0" "2019-02-23T03:11:39-05:00","Mobile","4","review","Our flight from Las Vegas was delayed by a freak snow storm and we missed our connection to Singapore. The airline was able to rebook us for the following morning, thankfully Marilee the outstanding gate agent was able to get my wife and I seats together, and the entire cabin crew of SQ 31 made for a very pleasant First flight on the A350. ","SFO ground staff really went out of their way","0" "2019-02-23T00:30:01-05:00","Desktop","4","review","I travelled to Mumbai from Sydney on 25th December 2018 (on Christmas day). The seating was comfortable, and so the other facilities. The crew were friendly and helpful. The food and the beverages served were quite nice. All in all, I was quite happy with my flight. I returned to Sydney from Bangalore via the same airline on 1st February 2019. The important thing I want to mention about the Singapore Airline is their punctuality.","A reliable airline to fly with","0" "2019-02-22T23:10:17-05:00","Desktop","5","review","We flew Singapore Airlines, Business Class, on an Airbus 380 from JFK in New York City to Singapore via Frankfurt on January 28, 2019. It is my third Singapore Airlines Flight and it was every bit as wonderful as the other two. The service is exceptional, the food is excellent and the 380 is in a class by itself. We arrived well rested in Singapore at 5:30 am after sleeping comfortably and, after checking into the Fullerton Hotel, we spent the next 7 hours walking around Singapore along the River Walk and in Chinatown watching the preparations for the Chinese New Years. No wonder Singapore Air is rated no. 1. We have flown Emirates, KLM, SAS, BA, Lufthansa, Air Garuda, Norwegian, Delta, United, American and many others. They all have to reach and improve to meet the standard of Singapore Airlines.","Comfort, Excellence and Arrival At Rest","1" "2019-02-22T20:04:17-05:00","Desktop","2","review","We had a comfortable flight from Melbourne to Singapore . Coming back from Tokyo to Singapore and Singapore to Melbourne was extremely uncomfortable for me.Tokyo was quite cool when we embarked so had layered clothing on. We we seated in economy directly behind the front row where there is paid leg room. I am average size and sat in the middle of three seats. The person in front of me reclined all the time an my seat reclined only a little bit. Consequently my knees were touching the back of the front seat all the time an could barely move my arms either and was very hot and uncomfortable. On the next flight form Singapore to Melbourne I thought I would feel better having removed a couple of layers of clothing expecting the flight to be warm. We were seated in the row in front of the back row where the air conditioned air for the whole plane came in (not overhead of individual seats). The whole row shivered in blankets the whole flight. It was not healthy and far too cold. The food was good and adequate.","Singapore Airlines are not what they were","1" "2019-02-22T18:26:19-05:00","Desktop","4","review","Since Singapore Airlines has such a vast reputation as being the BEST I suppose I was expecting something special. It was very good but no better than other good airlines. Now we only flew three hours and it was in economy so maybe it's different in first class and trans-continental.","Has a Reputation of Being Great","1" "2019-02-22T17:25:36-05:00","Desktop","5","review","As always, Singapore Airlines provided my wife and with excellent service. My wife needed a wheelchair which was readily provided a carer on all flights. The service on board was up to its usual high standard. We always, when possible fly with Singapore Airlines and always have found them to provide a consistent high standard.","Excellent Service","0" "2019-02-22T16:25:32-05:00","Desktop","5","review","Flight and check-ins were good I found the seating very small I could not even put my tray down properly as not enough room because of my belly.","airlines","1" "2019-02-22T14:36:59-05:00","Desktop","5","review","The Singapore Airlines flight was comfortable. The food was good. The special meal ordered was delivered without fuss. I tend to use Singapore Airlines for my travels as they never miss a beat. The service levels has always been consistent.","Great service, comfortable flight","0" "2019-02-22T14:09:07-05:00","Mobile","5","review","Everyone complain about how hard it is to fly more than 20 h. But with Singapore Airlines it’s a pleasure. The seats are really comfortable and have a lot of room for long legs, even with a foot-rest. The service is excellent, also food and drinks and the entertainment system. I will totally fly with SA again!!","The best flight ever (that I can remeber...)","1" "2019-02-22T08:45:37-05:00","Desktop","5","review","We travelled out to New Zealand with Singapore Airlines stopping off in Singapore for a few days on both the journey out and the return journey. We travelled from London to Singapore on an Airbus A380 which we found to be comfortable. The journey from Singapore was in a Boeing 787 operated by Air New Zealand. We found the journey operated by Singapore Airlines to be far better than the journey operated by Air New Zealand. Our return journey was in premium economy with both legs operated by Singapore Airlines. We found this airline excellent to travel with.","A very good airline to travel with in both economy and premium economy","3" "2019-02-22T07:23:27-05:00","Desktop","2","review","Frankly the seat is premium and that is about all. Food is economy with plastic cutlery and cups and plain bad. Comments apply for both outward and inward flights. It is a competitive market out there and I think that SA are relying on their reputation past too much and need to up their game. The A380 is a great aircraft and a preferred choise for us but next year we will not be using SA.","Not really premium","1" "2019-02-22T00:29:10-05:00","Desktop","2","review","Just flew with Singapore Airlines for the first time, travelling Adelaide to Singapore for a family holiday, returning this morning (SQ279). Very upset that on arriving very early at Changi to check in for return flight we were told that flight was overbooked. Instead of simply explaining this and asking if we would be interested in an incentive to change to an alternative flight we were initially made to wait at check in while staff disappeared with our passports, indicating there was a problem of some kind. As our anxieties increased a more senior staff member returned after about 10 minutes. As he described the overbooking situation, we were told that it was either going to be us or a woman with 2 children who would miss the flight. This was despite there being 260 other passengers on the flight and us being 4.5 hours early. I was travelling with my wife and 83 year old mother in law and had specifically chosen this direct flight home to avoid transfers and delays for her, given her advanced age. I believe that we were placed under unfair pressure and deliberately made to feel guilty if we decided to displace the woman and her children (if she even existed) - we were encouraged to feel this was our problem and our decision rather than the airline’s issue. Overbooking obviously is an airline strategy to maximise profits - selling more tickets than you have seats. Just be honest about it and don’t put pressure on people! This experience left us with a bad feeling at the end of our holiday - this is not good customer service!! The onboard experience was ok although the legroom was cramped (I’m 175cm tall) and sleeping on the night flight was uncomfortable. Definitely better to fly during waking hours. Singapore Airlines is often mentioned as having great customer service however I think our experience was only average regarding onboard service. The cabin crew on the outbound flight were observed to be a bit sharp and impatient with some other passengers. As previously described the check in service was very poor indeed. Unfortunately I can’t provide a positive recommendation for this airline.","Poor Service!","3" "2019-02-22T00:14:16-05:00","Desktop","4","review","The service was excellent as always, but on this flight the food was almost inedible. Both my meal and my wife's were very poor. This was very unusual for this airline. We flew to London a few days later and the food was very good.","Bad food","1" "2019-02-21T22:49:06-05:00","Desktop","5","review","A wonderful journey from Singapore to Brisbane. The inflight meals and entrainment was great. The staff was very friendly and also addressed our needs. The flight landed before time and the overall experience was delightful. The business class lounge had a selection of meals that ranged from various dietary requirements to various cuisines. The seating in the A350 was phenomenal and caters to some lounging time followed by a good nights sleep.","Fly high in style","3" "2019-02-21T20:39:03-05:00","Desktop","5","review","It’s been a few years since we flew with them and after several bad flights with others on this trip were unsure what to expect. But we need not have worried everything was just about perfect. We had tried to upgrade as I was ill but a full flight prevented this. The a380 is a superb aircraft and affords comfort and relaxation in every seat. The crew are attentive and professional consistently present in the cabin attending to every need. The food is delicious and beautifully presented, lots of good films in a comfortable seat complete with large screen and footrest. The fourteen hour flight passed happily, thank you brilliant crew.","Consistently Excellent","1" "2019-02-21T18:43:07-05:00","Desktop","3","review","I recently use Singapore Airline instead of Budget Airline, because I believe that they would take care of my baggage/asset more than budget airline or low cost airline. Eventually they treat me like I fly Low cost airline. Is this The Best Airline in the World? I just found out that my parts of my luggage are damage. I believe that it because of your baggage handler throw my bag. First I didn’t find out because every time I fly I will put my Luggage cover on so, I didn’t find out until I ‘m going to fly another flight. Let me tell you why I didn’t raise up this issue sooner it because when I unpack my back I didn’t see it. (It’s also my false that I didn’t check the whole bag. I just check front, back and handle). If there are just scratches to my baggage cover, it’s fine. I can accept that. So, I just want to know how Singapore airline handle with baggage handling system for their customer.","Service Good But Baggage Damage","2" "2019-02-21T15:55:44-05:00","Desktop","3","review","Overall in-flight service is ok. However, during the on-going flight, I ordered a special meal and was served this noodle with gravy that to my opinion is not appropriate for an in-flight meal. It is a local Singapore dish that is recommended to be eaten hot and immediately once prepared and not to keep and served later. As the environment in flight is cold, the gravy cuddled almost immediately when served and it spoilt the taste of the noodle. I have taken Singapore Airlines frequently and I feel that this time, the experience is not as expected. Perhaps a better choice of in-flight meals that is appropriate should be considered.","choice of in-flight meals not appropriate","1" "2019-02-21T12:06:49-05:00","Desktop","5","review","first time l flew with this airline , they also have silk air as well ,the cost was excellent and the short stop over in singapore was short , will go with them again","great flight and service","1" "2019-02-21T04:24:11-05:00","Desktop","5","review","PAL was delayed and we were offered a seat in Singapore airline. The crew were very polite and helpful. Superb customer service!","Polite crews!","1" "2019-02-21T03:37:21-05:00","Desktop","3","review","We had high expectations having used Singapore before. However, the only good thing in this flight was the staff and service. The food was awful. Bearing in mind I am not fussy, I just can’t say anything nice. We thought we were flying in the A380 but no luck. It was a A 350 or similar and the seat pitch was pathetic ! My husband was so crammed in he couldn’t move. Luckily I asked around and found a spare seat elsewhere so we were marginally more comfortable. The seating was definitely very uncomfortable.","Very very average","2" "2019-02-21T02:21:49-05:00","Mobile","5","review","To all the lovely stewards and stewardess up the back of the plane flight home from Singapore and especially to the lovely hostess at the back of the plane you went out of your way to help with food wise for me and you were full of smiles thank you very much you is one lovely lady and thank you very much again the flight number is sq306","Singapore airlines flight number sq306","0" "2019-02-21T01:30:12-05:00","Desktop","3","review","Used Singapore Airlines as they are the only airline to fly direct from Manchester to Singapore. They had also been recommended. Not the cheapest and better than some in terms of leg room and seat comfort. Experience spoilt on this occasion as they ran out of food options and ended up with fish curry as the only meal available for breakfast. Not as good as we had expected.","Ok flight","2" "2019-02-20T18:13:35-05:00","Desktop","4","review","For a three-hour regional flight, I doubt if we could have done better. The leg-room wasn't great, but the food was edible and the wine drinkable. We left on schedule and the timing was good, getting us to Singapore late afternoon. My only complaint would be that we didn't get the seats we had booked online. For our return leg, checking in online a good 36 hours before departure, all aisle seats were already booked. Still, I'd choose SQ over Cathay every time!","As economy travel goes, pretty good","1" "2019-02-20T15:09:37-05:00","Desktop","5","review","Before I could even sit down, Stewardess Tracy helped me out of my coat and made sure that I had what I needed. She continued to be there for me throughout the 18 hours of the flight. She was lovely and gracious to a fault. I must also praise the food staff who provided excellent meals throughout. They even brought out a cheese cart at the end of the two main meals! The wine was great too. Finally, I loved the selection of films on the monitor. There were multiple Asian films with English subtitles that are probably available nowhere else. I look forward to flying Singapore again.","It doesn't get any better than this","3" "2019-02-20T14:29:55-05:00","Mobile","3","review","I booked Singapore Airlines since my boss insisted on traveling on them. Whilst I’ve no problems with SQ, I would’ve travelled with Cathay since I’m a one world member and would’ve preferred to accumulate points under my FlySmiles number. Nonetheless, SQ we flew from Colombo - Singapore - Perth. Colombo to Singapore sector is serviced by an aging 330 and the seats were very narrow. The Singapore to Perth was serviced by a 777, where the seats was newer and was the latest product offering. I found the newer product very difficult to stretch out since I’m over 6 feet tall and one must at an angle. This was a difficulty and turning the seat into a bed needs you to get up and press all types of buttons where I was too lazy to do so. Thanks to the Book the Cook service, I was able to enjoy some fabulous lamb shanks. The food was excellent and the service, as being Singaporeans, was efficient. After flying Qatar last year, I consider the SQ service as extremely efficient but very impersonal. ","Business Class ","1" "2019-02-20T14:13:31-05:00","Mobile","4","review","Having heard mixed reviews of the new SQ business class, I had an opportunity to trial it. Sure, their previous longhaul seats were outdated and, probably, expensive in terms of lost revenue (fewer seats), but one feels rather cramped-in with the newer offering. Leg room while seated was reasonable at best, when fully flat my feet were squashed a small corner. Sure, my height is 188cm but that has less of a bearing. The inflight service, meals, wine offering was of normal SQ excellence. Couldn’t fault that. But those seats...claustrophobic!","New seat, less space","2" "2019-02-20T14:04:41-05:00","Desktop","5","review","The flight with Singapore Airlines was perfect, the cabin staff were so helpful and there was no shortage of food and drinks.....really a little too much for a midnight flight. We arrived ahead of schedule and disembark was swift. Will definatley will fly with them again.","Excellent flight with Singapore Airlines","0" "2019-02-20T10:27:07-05:00","Desktop","4","review","The flight was two legs from Bangalore to Singapore and Singapore to SFO. The Singapore - SFO flight is the new generation high capacity and the 19 hours of time was very smooth and incident free. The inflight service was very good. The quality of food could have been a little better as I am a vegitarian & was expecting a higher quality of stuff from Singapore Airlines.","A VERY PLEASENT EXPERIENCE","0" "2019-02-20T05:14:30-05:00","Desktop","5","review","Another great flight with Singapore Airlines. Check-in at Heathrow was uneventful, the flight left on time. I find that the space (for my modest frame at least!) is fine even for long haul. The cabin crew are always smart, polite and attentive and on-board catering is very acceptable.","Very comfortable long-haul flight","0" "2019-02-19T23:25:37-05:00","Mobile","5","review","My wife and I travelled to Thailand and used Singapore Air as our transport. First class treatment the whole way even in economy class seats. Food, excellent. Entertainment, excellent. Cabin staff, excellent. Plenty of legroom and seats were comfortable. Highly recommend this airline.","Getaway","0" "2019-02-19T21:35:45-05:00","Desktop","4","review","We flew premium economy for the first time and whilst it was good it wasn't as great as I had hoped. Yes we had more leg room and the seats were wider but it still wasn't comfortable for sleeping. I didn't like not being able to raise the centre arm rest. Also when the seats in front were reclined it was difficult to get out and back in again. The service on some of the legs of our flights was great but not so on some even though we were flying with the same airline. Otherwise everything was wonderful.","Premium Economy for the first time","0" "2019-02-19T19:49:59-05:00","Desktop","5","review","Great experience, the seats were roomy, the service was exceptional and the food for airline food was very good.","Excellent","0" "2019-02-19T18:39:01-05:00","Mobile","4","review","Our 10+ hour flight in BC was solid. The crew was professional and very friendly. The 777-300ER was very comfortable. Plenty of room. I only watched the map for part of the flight, and the screen was great. I was able to pre-order meals two days in advance so I ate what I wanted. There were plenty of choices. The seat\bed is very wide, 26” I believe. Comfortable. All in all a very enjoyable experience.","Solid experience ","1" "2019-02-19T15:11:50-05:00","Desktop","3","review","i patronise SQ a lot while flying to Hk.. but this time round was pretty bad. 1st, they totally forget about the hot towel until i request for it. 2nd, i assume they like to serve foreigner rather then locals.","air crew services drop","0" "2019-02-19T12:39:59-05:00","Mobile","5","review","This was an excellent flight. For economy the seats weren't too cramped and were quite comfortable. The food and service was good. The cabin crew came round regularly with cold drinks. There really nothing I could fault. One of the best airlines I've flown with.","One of the best","1" "2019-02-19T12:30:30-05:00","Mobile","5","review","Me and my boyfriend travelled with Singapore airlines on the 8th of November 2018, to Bali, DPS. My boyfriend travels regularly for work, however this flight was the first long haul (17 hours) that I’d been on and our experience was faultless. The staff made us feel comfortable and were so polite a friendly, the food was absolutely fine. There was plenty of content on the screens to keep us happy throughout the duration of the flight. We were also quite nervous about this flight at first as not only was it my first long haul flight, it was our first ever one way flight as we started our travels around the world. We are still travelling and I look forward to travelling home with Singapore airlines. Absolutely would recommend.","Absolutely faultless.","4" "2019-02-19T11:36:56-05:00","Desktop","5","review","Flying early in the morning which was great as we arrived in Tokyo mid afternoon Always enjoy flying Singapore Airlines - the service is always guaranteed to be friendly and very efficient. Somehow the Cabin Crew are are able to squeeze their way in the aisle past trolleys without touching any passengers (that has always amazed me!) Not a big fan of airline food but they have an english and asian choices. The snacks available throughout the flight include instant noodles which are always tasty ... and if your children don't like the offerings - a good back up so they eat something Always happy to fly Singapore Airlines","Excellent friendly and efficient service","2" "2019-02-19T05:20:55-05:00","Desktop","4","review","i was expecting too much since this airline got 1st place in the 2018 world airlines award. But turns out it just so so. It wasn't a bad service at all, but just okay.","Maybe i expect too much ...","0" "2019-02-19T00:43:16-05:00","Desktop","4","review","Poor/low skilled attendance at the gate. Efficiency during boarding is not optimal and always a struggling between airport crew and early boarding passengers, due too late announcement of the boarding procedure. It's already multiple times I experienced the chaotic scene and that passengers sent back again, due to wrong groupage. Please repare the gate prior to arrival of the passengers in the hall and show your boarding procedure on a screen or signs! And keeep Priority Class passengers really separated, so people don't think the boarding actual is free entry again. Maybe by announcing in more languages","Business trip to Australia","0" "2019-02-18T22:48:59-05:00","Desktop","4","review","We had very high expectations about going business on Singapore Airlines on a long distance flight. Having read reviews about service etc. Outbound we were on a 777-300 which had very good seats with good storage space for ""things"". Return was on a A380 that was nearly empty and 4.5 hours delayed due to problems with a generator on one of the engines. Seats were very wide with plenty of space (Old business class seats ?) but there was really lack of storage space for books, glasses etc. Foot was very good as one should expect on a business class flight. Vine selection good. Return flight being a day-flight was kept with windows close during all flight. Not sure why. We arrived at Heathrow early evening so keeping it dark did not in my case help on my jet-lag.","Very Good, but perhaps not as good as expected","0" "2019-02-18T20:22:08-05:00","Desktop","5","review","We have flown with Singapore Airlines even in the past and flying with them has always been a delightful experience. This time since we planned our trip to Bali and there are no direct flights from Mumbai-Bali and vice-versa we planned to stop over at Singapore Airport since its the best in the world! We loved the service in the airplane and the meals that are served.They have really polite and friendly cabin crew. I really enjoy their Apple juice and the chocolate ice cream they serve..they are soo amazing.. Their in flight entertainment system had good variety of movies & music! I was waiting to see a good movie & when I saw Bohemian Rhapsody on the list.. I was jumping up and down with joy.. They also provide you with packed blanket, pillow & Kris Flyer earphones. Loved the seating and the entire experience of 4 hours.. I found it very comfortable and nice. Would definitely recommend all my family & friends to fly with Singapore Airlines!","Comfortable & Spacious","0" "2019-02-18T16:28:07-05:00","Mobile","5","review","Flew out with 3 young teenagers, walking through the plane I saw the premium economy seats and thought to myself...”what was I thinking!” HOWEVER I was so pleasantly surprised to complete a 12hr flight so comfortably! I felt I was treated beyond economy class, with delicious food, happy & accommodating staff, and most importantly comfortable seats, relatively spacious (it’s not business right?) and brilliant interactive entertainment system. Can’t wait to fly back to London....","Comfortable flight","1" "2019-02-18T16:11:16-05:00","Desktop","5","review","Flying SIN-DXB-SIN with my wheelchair elderly was very convincing as every staff was helpful and attentive for his comfort throughout the 7+ hour flight. There's an aisle chair to transport him to the accessible toilet and all were done to our convenience. Though the flight was almost full, they still serve us gracefully.","2018 Dec Trip - SQ (SIN-DXB-SIN)","0" "2019-02-18T13:35:25-05:00","Desktop","4","review","Truly excellent. Equipment is beginning to see its wear and tear - the interior needs some upgrading.","MNL - SNG Business Class","1" "2019-02-18T13:33:13-05:00","Mobile","3","review","Travelling from Melbourne to Delhi via Singapore Airlines, Customer service by crew was very poor. Due to my medical conditions I have to eat on time and I requested the hostess accordingly but I had to wait for 2 hours and more to get my meal!! Apparently the air hostess forgot all about it, even though I reminded her 2nd time around. Extremely disappointed!!!!","Where is excellence of Service??","1" "2019-02-18T13:04:47-05:00","Mobile","5","review","Flew Singapore Airlines - London Heathrow to Singapore and in to Sydney. Stayed two nights in Singapore on the outward journey which was really worthwhile. Flew back with a three hour lay-over in Singapore which was manageable as we had free access to the Singapore Airlines Lounge to shower eat and rest. All the way in one day is however a challenge and what I would say is that paying to upgrade for that flight might have been worth the money as we were economy for all flights. Economy is still a good experience with this airline with excellent in-flight service and very modern aircraft - however for the 14 hours for Singapore to London flying West ... economy plus or even business class would be money well spent and easier all round.Overall Singapore Airlines are nice to fly with, staff and service excellent and worth the money.","Good Experience ","2" "2019-02-18T11:20:12-05:00","Desktop","5","review","Have been flying on SIA a few time and they are amazing. The service on Bord even in Economy Class is super good and the planes are clean and comfortable. On this particular flight I was going on a brand new A350 and the business class seat was amazing. Entertainment was also great.","Probably the best Airline around","0" "2019-02-18T09:36:56-05:00","Desktop","5","review","Excellent as always, crew are fantastic, very helpful. Plane was clean everything on time as predicted with Singapore. One of the best to fly with.","Excellent as always","1" "2019-02-18T08:44:49-05:00","Mobile","5","review","I flew Singapore Airline for the first time a week ago and I must tell you I was impressed with the service. I purchased a premium economy seat at the bulkhead window. The seat was large and the recline was amazing. When you couple that with a great foot rest, big pillow and blanket you can’t go wrong. They supplied noise cancelling headphones. The movie, TV, game and podcast selections were fabulous. They had a few of my favorites like Bohemian Rhapsody and Boston legal, not to mention Pac-Man. This was a 17 hour flight from LAX to Singapore. They served two large meals and passed through the cabin too many times to count with snacks (sandwich’s, fresh fruit, chips, candy bars). They also supplied socks, a toothbrush and eye shades. The bathrooms had mouthwash. Short of a first class bed, this is top notch.","Excellent Airline","0" "2019-02-18T07:57:03-05:00","Mobile","5","review","Love to travel with Singapore Airlines every time I’m flying solo. My trusted airline 👍🏼 Best airline ever..","My trusted airline ","0" "2019-02-18T03:34:53-05:00","Desktop","5","review","Great seats, food, wine and service on both legs of this trip (as it also was going for Copenhagen to Auckland some weeks before). Absolutely an airline to prefer. Nice lounge in Singapore as well","Great trip from Brisbane to London","0" "2019-02-18T02:13:13-05:00","Desktop","4","review","It was worth paying the extra, however there are still issues with the person sitting infront of you being thoughtless/selfish, and although asking the cabin staff to address the issue, this was not done. We are paying customers too! However that was only on one(and the first) of the four flights we took, and on reflection it did look like the lady stewardess was very new. Everything done very just so. The other flights were fine. The last flight on the way back from Singapore to Heathrow afforded us the wrong menu, so food was not as advertised, and pasta starter dishes for both meals, both very dry and unappatising. Comfort wise the extra space and leg support made the word of difference. Noise cancelling headphones as standard in PE were a bonus.","Service with a smile","0" "2019-02-18T00:58:31-05:00","Desktop","5","review","Very comfortable flight back on Singapore Airlines. We could take a good nap on the flight without disturbance. The seats were comfortable and we arrived fresh enough to go to work the next day.","Great flight back from Male to Singapore","0" "2019-02-17T23:32:34-05:00","Desktop","5","review","This was a red-eye flight which left Perth at 1.10 am and arrived in Singapore at 6.25 am. To allow passengers to get at least a bit of sleep it was important that everyone be settled as quickly as possible. This was done efficiently, pleasantly and without fuss. Breakfast, which was good, was not served too early and was cleared away promptly.","Smooth flight from Perth to Singapore","1" "2019-02-17T23:26:07-05:00","Desktop","5","review","I have flown SIA before and I still recommend this airline for service and food quality. As soon as you get on the plane, drinks were offered together with reading material and if you do not like what was offered, just ask and they will bring it to you. The staff were friendly and they remembered if you had your meal or not. They would come around to ask if I needed my missed meal. The bathrooms are always very clean and well stocked with amenities. The bed was not as comfortable as I would like it to be but it was big compared to other airlines (Air Canada and Lufthansa) which I also flew on this trip. SIA used to give a pouch full of amenities but they have cut back so it is a bit disappointing. Overall, I am pleased.","Best airline","2" "2019-02-17T20:41:19-05:00","Mobile","5","review","Singapore is probably one of the best airline I have flown. The staff are extremely attentive and the planes are well maintained and clean. Inflight food and drinks is good and the portions are good. In flight entertainment is great with a huge selection of movies, TV shows and even games. Something that is not often mentioned, the toilet to passenger ratio is decent.","Home in the skies","3" "2019-02-17T19:44:22-05:00","Mobile","4","review","Our first time trying Singapore Airlines. Very happy with our experience overall (as happy as you can be flying long-haul economy). Just some confusion over whether we had to choose our seats or whether they were already allocated. So I called the customer contact centre who said they couldn’t tell if we were already allocated seating together. The staff member then chose our seats for us for both the outward and return journey. The cabin crew were very attentive and courteous. Unfortunately they ran out of both dinner options on Melbourne/Singapore leg so we could only have seafood or nothing! This happened also on the return flight when they ran out of the omelette option for breakfast and only had seafood on offer. Not much good if you don’t like or can’t tolerate seafood. The seats were ok, actually better on the shorter leg, (Singapore Melbourne, Melbourne Singapore.) Would fly with them again.","First time with Singapore Airlines","1" "2019-02-17T18:28:41-05:00","Desktop","5","review","Singapore Airlines offers excellent service, reasonably good food and a good range of entertainment options. Cabin staff are friendly and helpful but I have major issues with their website which is hard to navigate and not always up to date. I usually end up phoning them and have more success that way.","Excellent service","1" "2019-02-17T17:48:38-05:00","Desktop","5","review","Very good cabin staff plenty of fluids all through the flight,meals better quality than most airlines.Economy seats satisfactory, looked at the premium economy seats but not worth the extra money.","Pleasant flying","0" "2019-02-17T17:44:15-05:00","Desktop","4","review","The new Airbus A359 has an awkward seat configuration that even with completely flat setup, you would have to bend your leg as it does not have straight leg room. Also, you have the change the seat completely by either having it flat or reclined. To me that was the major set back","Did not stand to it's reputation","0" "2019-02-17T15:23:30-05:00","Desktop","4","review","It is best airline to go to dubai exept time schedule. Due to arrival time is night,can not do anythig. but not waiting so long time at immigration area compare to emirates terminal. Last time I was waiting about 1hour for use the Emirates Singapore airline arrive at the different terminal that's why not so many passanger at this terminal at this time.only 20 mins. If go to dubai,I recommend use this airline.","best airline","2" "2019-02-17T12:31:58-05:00","Mobile","5","review","Nothing was too much for the cabin staff and although the flight was full we weren’t well looked after. Throughout the long flight are we’ll being was looked after from food to blankets to hot towels and drinks. Nothing was too much effort! Heartily recommended.","A fantastic airline ","3" "2019-02-17T09:54:10-05:00","Mobile","5","review","If you look carefully into the details people have prepared for your enjoyment, you can distinctly separate the true class act vs the wannabes - - Singapore airlines is every bit a class act. Note the sparkling silverware they used vs other airlines’ scuffed stainless ware or worse, metallic coated plastic ware. Note the service piece numbers placed for your use rather than 2 or 3. When the desert cart came around, it’s more choices than cheese and grapes, cake or sweets; many fresh fruits were also included, see the longans (dragon eyes) a fruit that has to be procured from distant land in January as with apples (imported into Asia). I enjoyed both a lot. If you wondered why SIngapore Air has won the #1 title for 25 years, this is only a tiny, tiny detail of the immense experience.","It’s in the details","0" "2019-02-17T09:29:07-05:00","Desktop","5","review","The service and professionalism on the airline is top notch and I only happened to stumble upon this airline/flight on Expedia. I was in economy so I can only imagine the service and amenities in first class or suites. Great entertainment, hot towels, good food, yummy snacks, comfy seats.. what more can I ask for?","Best Airline Experience","1" "2019-02-16T22:04:21-05:00","Desktop","5","review","Check-in was one of the best I've experienced in the past few years. The people at the check-in counter were charming and helpful, and willing to make everything they could to maximise my experience. The lounge was very nice but absolutely full. Still, it was OK. I grabbed a copy of the FT week-end, which proved an enjoyable read. I worked during the whole 12 hour flight. It was a pleasant experience, and I was given a glass of water regularly (I lost count, but probably very 1-2 hours). Both meals were good (for plane, non business class food), and the snack was pretty ordinary (white bread ham sandwich). Entertainment system worked well.","Premium Economy is great for work and really good value","1" "2019-02-16T19:44:58-05:00","Desktop","5","review","Another Great Flight with Singapore Airlines....Schedule, Flight, Servicand Food Fantastic..?looking forward to travelling wuith them again soon.","Another Great Flight","2" "2019-02-16T19:36:28-05:00","Desktop","5","review","The staff on Singapore Airlines were wonderful. They were very professional and friendly throughout the whole flight. We were flying for our honeymoon and they made us feel very special throughout the trip. Would highly recommend flying with Singapore Airlines.","Excellent staff and service","0" "2019-02-16T17:03:00-05:00","Desktop","4","review","Singapore Airlines has always been my favorite airline to fly in Asia. The service is impeccable; Changi Airport is very efficient, but the quality of the food last time was not good. The competition in the sector is increasingly hard and where SIA previously was simply the best, there are alternatives","SIA always good for a very good experience","0" "2019-02-16T16:37:23-05:00","Mobile","5","review","On both return flights, there were delays in both Bangkok and Singapore airports for up to 10 mins, but somehow both flights arrived on time at destinations enabling me to me on time for my meetings and coming home. Overall service with Singapore Airlines had been pleasant, food were good and polite helpful attendants. Cabin is clean and movie selections were reasonable. Short flight, that’s all for now","Almost always on time","0" "2019-02-16T10:50:58-05:00","Desktop","5","review","As economy flights go this was pretty good. Boarding take off and landing we’re good and the flight time was quick.","Economy good","0" "2019-02-16T10:35:35-05:00","Desktop","5","review","I've travelled on Singapore Airlines often and am never disappointed. The crew are always polite, gracious and hard working. Nothing is too much trouble. The most important thing for me is that they keep the toilets spotless and are always cleaning them. The food is tasty and always enjoyable. Can recommend Singapore Airlinrs for your next flight","Always a delight to fly Singapore Airlines","1" "2019-02-16T10:10:51-05:00","Desktop","5","review","We have travelled with them before to Thailand & Tokyo from Australia but this was the first long haul flight to England so we decided to go Premium Economy. Flight times were good only a slight delay into Manchester. Great service on board,nothing was to much trouble for the air hostesses. Food was satisfactory & a good choice of entertainment. Would definately fly with them again.","Great Flight","0" "2019-02-16T09:02:13-05:00","Desktop","5","review","Have used Singapore Airlines on a number of occasions to fly to Australia, good service all round from check in to arrival. On board service excellent, cabin layout much better than similar airlines. Food and drinks service and selection well above average. Singapore Airlines also offer stopover breaks of varying lengths in Singapore which are excellent value for money, had a six night break on last trip, absolutely first class experience.","Long haul flight, Istanbul to Brisbane and return","0" "2019-02-16T03:27:40-05:00","Desktop","4","review","Having had a connection from Madrid we arrived early into terminal two and the Singapore desks were not open but the desks in front were open and we were advised to use these as they could do exactly the same as the Singapore desks and we therefore saved about three hours waiting around for the gates to open, a good tip for anyone. The lounge at Heathrow was a huge disappointment staff were more concerned about gossiping with each other than doing their jobs. Dirty plates were left on our table for an hour, the bar was often left unattended and when I went to use the showers I was shown initially into two showers that had dirty towels strewn on the floor. Checkin was quick and the welcome on board was friendly. The seat when in the seating position was the best I have flown on in business class but when converted into a bed was just too hard to get much sleep, hence the four not the five point rating. A mattress topper would have made the whole journey more enjoyable. I am 1m85cm tall and had no problem with the cubby hole space for your feet in sleep mode and this had been a concern prior to the flight. The meal service was excellent my steak from the book the cook menu was cooked to perfection for me and my partners duck was equally good. Drinks were topped up when needed and water was offered throughout the flight. Arrival in Changi was efficiency at its best. If the bed issue can be sorted out Singapore airways will become my go to airline.","A great airline to fly with but the business class bed lets them down.","2" "2019-02-15T23:20:13-05:00","Mobile","5","review","Exceptional care and service. Genuine smiles and care. 4 crew members stood out for me on this flight FSS Kao, FSS Hoon, FS Tan and CS Frankie. I would to be on the same flight as them again!! Food was amazing as always too.","Exceptional crew and service as usual ","1" "2019-02-15T20:56:10-05:00","Desktop","5","review","I have travelled for over 50 years on many airlines for business (was flying every week for 25 years) and pleasure and this is the best airlines. Staff is very helpful and friendly. Even in economy short flight they gave menus in multiple languages and could select what you want to eat from the menu offered. Aircraft was new, comfortable seats and very clean. If I have a choice this is the first airline will select","Best Airline","1" "2019-02-15T20:28:38-05:00","Desktop","5","review","Great Flight, Great In Flight service and the crew was awesome and super duper comfortable and you lay flat for a good sleep.","Non stop flight","1" "2019-02-15T20:25:31-05:00","Mobile","5","review","My family and I took the direct flight from Singapore to Hokkaido Chitose airport, the overnight flight was comfortable and the family was well rested after the flight! The one bug bear for us that the return flight was about an hour longer!","Great way to Fly straight to Hokkaido!","0" "2019-02-15T14:19:16-05:00","Desktop","3","review","It really depends on where you're going. No complaints on the European sectors of our trip - the planes were new and clean and everything was great, definitely a great experience. The Australian sectors however seemed neglected. The planes were old with a grubby, tired interior, uncomfortable seats, outdated IFE technology (no touch screens... on the world's best airline... in 2019!?), and even the food was noticeably worse on these sectors. It's also the only full-service airline I've flown that doesn't serve dinner at the beginning of an overnight flight to Australia - there was only a small greasy pizza snack, making it seem very ""budget airline"". Boarding was efficient except in Sydney. The staff were great on all flights, always friendly and helpful. The drinks services between meals were few and far between however and some flights didn't have them at all, which is another thing many other airlines handle much better.","World's best airline... sometimes, depending on where you are going!","2" "2019-02-15T09:59:04-05:00","Mobile","4","review","Singapore’s 380 service appeared to be fully booked . Business is a 1 2 1 arrangement with divider for the middle seats. The flight was a night flight and after a tasty dinner you can put the seat and change it into a bed. Not being a regular I had to ask for help in setting the Bed formation and the attendant only did the basics with me sorting out how to fit the sheets. I though a Lott e more help was needed. A little breakfast was given before arriving on time. Overall as expected but nothing special. ..","Good Quality","1" "2019-02-15T08:30:03-05:00","Mobile","2","review","My wife, 2 year old son and I flew to Cape Town from Singapore, with a stop over in Johannesburg for an hour. We were disappointingly underwhelmed by the experience. We were expecting so much more for the premium economy experience considering the level of quality they deliver in Business Class. It was essentially flying economy class with a different seat. The food and beverage were average with small servings and served in cardboard boxes and plastic cups. The seat, even though having one of the smallest pitch for that class in the industry, was quite comfortable, and we are able to get a reasonable sleep. The inflight entertainment was suitable, but was turned on quite late, and unavailable for the hour we were on the aircraft in Johannesburg. We would consider other options before flying premium economy with Singapore again.","Overnight flight","2" "2019-02-15T06:58:43-05:00","Mobile","5","review","Flew on the a380 in the new business class seats and although wider the length was less as im 6 3"". Service was exceptional although the flight was very quiet. Staff were attentive and food very good. ","Wonderful sevice ","0" "2019-02-15T06:26:04-05:00","Desktop","3","review","I have made this trip a few times on different airlines but on this occasion SIN made sense due to price on Business Class. I used to fly with them all the time and always gave them a 5 star rating and couldn't fault them for service or facilities. This time I was disappointed on a couple of things when compared to other airlines. First of all the business class on the B777 is not to the same standard as on their A380 and was only comparable to Premium Economy on other airlines. Surprisingly there were no amenities bags as on all other airlines Business Class. Even economy class pax get an amenities bag when travelling at night. I had two 12/13 hour flights so expected something. I didn't find the entertainment system as good as others. On other airlines they have had the latest films but these were older so little to watch on my long journeys. The food was good but choice not as wide with lots of chicken and not much else. Only different from economy in that it was served on plates. As usual service from staff was good but even that was hit and miss. For an airline that made you feel very special the attitude of staff was not quite the same. Overall a good, safe airline but given a choice i wouldn't fly with them again.","Good but not the same as a few years ago","1" "2019-02-15T04:47:19-05:00","Mobile","4","review","Late booking and they managed to shift me to a seat I wanted. Very good service although quantity of drinks when given was small. Seating very comfortable BT lacking relaxation/ sleeping music. There was only 1 out of three options on the menu which was frustrating. I left a leather note on the floor nest to my seat and notified the, - took me 3 hours of waiting on the phone to get through and they couldn’t find it - bit frustrating, but all the staff were really helpful and friendly Better the British airways","Overall quality of service, seating and food great, unfortunately didn’t have the food I selected p","0" "2019-02-15T03:54:47-05:00","Mobile","5","review","Comfortable flight & great crew. Service is unmatch to other airline. Inflight entertainment is excellent & seat is very comfortable. Direct flight which take 18 hrs is very good as you avoid transit n time wastage.","Evangelism School","1" "2019-02-15T00:44:02-05:00","Mobile","5","review","Excellent service. One does not dehydrate from lack of refreshments. Singapore Slings are on offer for those who partake in a tipple en-route. Preordering of meals. Caters for religious, dietary and food preferences. 30 kg of luggage permitted with flexibility to distribute the weight across bags. Rather than the one piece at 23 kg typically allowed.","One of my favorite airlines","1" "2019-02-14T23:28:24-05:00","Mobile","5","review","This was my first time traveling with Singapore air and what a pleasant experience! I had a long journey ahead and Singapore air made it easy by their amazing service. Great food options, entertainment was okay not as upto date as some other top airlines. Overall good experience I’d definitely recommend it 👍🏼","Amazing service 👌🏼","2" "2019-02-14T23:03:54-05:00","Desktop","3","review","We were in premium economy. From SYD to SIN, a day flight, the service was good, the food good and very generous. It was comfortable throughout. Staff were lovely. On the way home (a night flight) the aircraft was bigger so a slightly smoother flight.The seats not very comfortable - I couldn't rest my head on anything - the window nor the head rest (JAL's PE seats for example can wrap around your head somewhat). It was also difficult to get out of the seat when the passengers in front had their seats fully reclined. This is surprising in premium economy. Economy looked quite squashed too. The food was not good at all (yuk) and such a surprise given how good the flight SYD to SIN was. Toilets for PE are way down the back of the plan. I'd probably go with another carrier if possible. Inflight entertainment was good but on the flight home, it wasn't touch screen which is annoying (oh, I'm spoilt).","Good one way; average on the way back","1" "2019-02-14T20:31:51-05:00","Desktop","4","review","Singapore Airlines is one of the best airline to travel oversea. For Indian Vegetarian people, food outside India is very important factor. I was served very good quality hindu veg meal. Leg room was less, but that is the same case with all airlines if you are travelling in economy. Inflight entertainment was very good with latest movies and series available to watch. One good point was that I was able to follow Australia open final with inflight wifi service.","One of the best Airline to Fly","0" "2019-02-14T18:32:24-05:00","Desktop","5","review","It's always a delight to fly with SQ. Service is of high standard. Thousands of entertainment channels. Food is just ok but they have snacks in between meals in case you're still hungry. The service is impeccable. Flight attendants are courteous and efficient. The plane is new and comfortable. I can go on and on","Singapore Airlines high standard","0" "2019-02-14T16:31:07-05:00","Desktop","4","review","Posted a review 2 weeks ago from SFO to HKG. This is the return flight from HKG to SFO. The previous flight didn't give me a pleasure experience. One of the reason is the flight is fulled, somehow it affected the service quality. This time, the flight is only half fulled so it's quite a different. I can occupied the whole row with 4 seats. Much more room for me, and I can slept across 3 seats that get me have 6 hours + sleep. The book the chef meal quality is about same as before. Foods taste so-so, the snacks offer seemed better, also the flight attendants are much more friendly and helpful during the flight. Otherwise, the priority boarding and baggage handling are good as before. In addition so glad to see that the air mileage added to my account quickly within few days. Overall, I will be glad to flight with Singapore Airlines again but better choose a good timing that have a better pleasure flight.","Additional Singapore Airlines Premium Economy Review","1" "2019-02-14T11:16:13-05:00","Desktop","5","review","There was professional service at all levels. Check in, boarding, seating, on board luggage was hassle free. Good in flight entertainment. Refreshments were all okay. Will definitely fly with the airline again.","Quality airline.","0" "2019-02-14T10:29:24-05:00","Desktop","4","review","Singapore is supposedly the best airline, We had 2 connecting flight Paris to Singapore and Singapore to Auckland . The set up of the planes are unusual . The service on the first leg was excellent , and on the second leg it was not as good. The food is good but nothing more. . This was a round trip and the the checking on the return ( from Auckland) was poor with a person who hardly spoke English and not sure about what she was doing.","Somehow disappointed on the leg Singapore to Auckland , but quite Happy on Singapore to Paris","1" "2019-02-14T09:55:00-05:00","Desktop","5","review","Food and service is excellence.Flight time is on schedule and they're very informative about the weather and arrival time.Attentive to your needs especially if you have order a special meals.","Visiting my in-law in Hong Kong","0" "2019-02-13T23:40:37-05:00","Desktop","4","review","The aircraft was a bit old, found the seating a bit cramped,Air New Zealand aircraft new and more spacious.. Crew were friendly, good service, good food.","Comfort and service","0" "2019-02-13T22:53:10-05:00","Desktop","4","review","Whilst the service was good the interior of the plane was a little dated. The meals were acceptable but the entertainment was old and not up to date. I would fly with them again as they are acceptable for the price.","I would give the flight 31/2 stars","0" "2019-02-13T21:30:42-05:00","Desktop","5","review","We've traveled Singapore Airlines almost exclusively on our long haul flights out of Australia for the past 5 years - and for good reason. Where Qantas and Cathay Pacific seem to have fallen from grace, Emirates and Etihad have stepped up but they are yet to prove their consistency. And that's the secret to Singapore Airline's success - consistency! The service levels are always the same, the airplanes are always clean/new, the food is always tasteful and flights are always punctual - everything just works! This makes for happy crew, happy passengers and an enjoyable trip.","Par Excellence - As Usual","0" "2019-02-13T17:04:33-05:00","Desktop","4","review","Well,first off I was excited to fly on Singapore Airlines because of their reputation and secondly i was excited about the “premium” in front of the cattle car economy section. The service was exceptional,just like a few other Asian carriers. Secondly the premium economy section was nice but you are locked in to the seat,meaning the arm rests are secured and cannot be moved. I had 2 empty seats next to me and could not utilize the space. It was frustrating. Premium economy is nice but........Have a safe journey......","Good......but","0" "2019-02-13T13:59:48-05:00","Mobile","3","review","We flew from Sydney to Singapore, Singapore to Moscow, Millan to Singapore then Singapore to Sydney in June and July 2018. Singapore Airline has such a high reputation and I had a good experience before. When I found Qantas did not have the route we wanted to take and as an alternative Singapore Airline had exactly what we planned, I was delighted. It was, however, not what I expected. Seats were ok but staff attitudes and meals were not as good as the ones of Qantas which I usually use. Qantas premium economy has better meals with real cutlery and staff treat the passengers with more care. At Singapore Airline, passengers at premium economy were the same as economy, just seats widths difference. I felt unfortunately it was not worth paying double the price for “premium”.","Just a bit disappointed ","0" "2019-02-13T13:41:35-05:00","Desktop","5","review","The level of service from the Singapore Airlines crew is well known and couple this with the Airbus A350 and you have a brilliant flight. We departed on time, we arrived on time. The crew are attentive but not intrusive as always.","Brilliant flight and service","0" "2019-02-13T12:32:49-05:00","Desktop","5","review","Flew to Bangkok for Chinese New Year, impressed with inflight service that was better than usual . Surprised to spot chief stewardess in Economy class, and observed how her presence boosted service standards. Meals were served in record time, in an excellent display of team work. Cheerful friendly cabin crew made for a very pleasant flight.","A great flight","2" "2019-02-13T10:14:27-05:00","Desktop","5","review","I took a once-in-a-lifetiime round-the-world trip February/March 2018, using five different airlines. I could not fault the in-flight service I received on the Heathrow to Changi Singapore Airlines flight. The stewards/stewardesses were all very smartly dressed, extremely attentive, instantly available if called and could not do enough for the passengers in their care. The economy class food was excellent, with choices displayed on individual menus. We were supplied with warm flannels to freshen up before our meals, a small attention to detail that was really appreciated. When selecting an airline for future travel, I will always go to Singapore Airlines in the first instance.","Excellent service and attention to detail","1" "2019-02-13T10:12:38-05:00","Mobile","5","review","We flew out as first time business class and what an experience it was. Food was pre ordered by us online and was exceptional. I am 6 3 "" so quite tall the seat were so comfortable and easy to pull down into a bed. Staff were on hand and wonderful on the Heathrow to Singapore service our final destination was Sydney. ","Exceptional service and food","0" "2019-02-13T04:21:17-05:00","Mobile","2","review","Having flown all SQ flights to Sydney from Singapore, from SQ211, 221, 231, 241 and 251, I can recommend you take all except SQ251. They utilized a very old regional aircraft. The business class seat is an angled-bed instead of a flat-bed, with 2-2-2 configuration instead of 1-2-1. The widow seat does not have a direct aisle access, it can be a trouble some if the passenger next to you is sleeping and you want to go to the lavatory. For the same fare I could have waited for an hour to fly on SQ231 with A380 or B777 with flat bed seats. ","SQ251, the worst flight to Sydney","1" "2019-02-13T04:16:31-05:00","Desktop","5","review","From Check in on 24 Jan 2019 to boarding and service on board the aircraft from Sydney Australia to Chennai via Singapore was great. Food and entertainment on board was really good. Our 2 and1/2hr stopover at Changi was smooth. The SQ529 from SIN to MAA was again spotless and on time. Our return flights on 06 Feb 2019 was again flawless and smooth. Its any wonder that Singapore airlines keep getting awarded the airline of the year and Changi airport for its eco friendly and spotless terminals. Keep going SQ, will travel again next year with you.","SQ soars above the others.","0" "2019-02-13T02:52:25-05:00","Mobile","5","review","Singapore airlines hasn’t disappointed us yet, and the latest flight was great. The new fitout on the A380 was very good. Although personally I find the new/current seat/flat bed less comfortable than the old version. The seat isn’t as wide as the previous ultra wide bus class seat. And when laying out you have to lie on a slight angle which isn’t terrible but it’s not as good as before. But the new little pod is generally an improvement with more storage and better screen. As always I can’t fault the food. Although the choices when flying out of Singapore are better - the Nasi Lemak in particular is fabulous! It does have quite a kick unlike your usual bland airline fare. I’d always recommend the Book the Cook and choose a local dish. My only complaint would be the Singapore Airlines lounge in Sydney is basic and REALLY needs a refurbishment. It is very tired and a bit grubby round the edges. ","J Class Excellent as Usual ","1" "2019-02-12T20:37:26-05:00","Desktop","3","review","First I tried to use points with additional cash upgrade online. It was approved, then SIA reneged on it after debiting my credit card. I spent over two hours on the phone trying to sort it out - then was asked to prove they had debited my Visa account - I said excuse me are you saying i am lying ? Then I asked for a supervisor, they didn't want the escalation. Reason, because I ran a 4000 person call centre - they lose points if they don't resolve it, bad luck about me and their attitude. I got the supervisor and he looked at the copy of the transaction i sent. Then 20 minutes later after rubbish music someone came back to me and said Finance will get back to you - when oh in 4 days time. They never got back to me!!! they did reverse the debit payment on my credit card. So, I still decided on an upgrade to Premium Economy - the seat didn't go back, and the legroom was no better than economy. I flew home Qantas on a A380 and sat in 83H, the seat went well back and legroom was better than Singapore Airlines - disappointing as I have used them for years.","1am Flight Melbourne to Singapore on the 19th January 2019","0" "2019-02-12T19:05:11-05:00","Desktop","5","review","This was a 17 h non-stop flight. A very comfortable premium economy second only, IMHO, to Air France PE. Great service but wine is terrible. Very clean.","Comfortable premium economy","2" "2019-02-12T17:57:02-05:00","Desktop","4","review","Wonderful flight service. Crew cabin excecute were very supportive. enjoyed very much while flying to Manila","Wonderful flight service","0" "2019-02-12T16:59:15-05:00","Mobile","5","review","First time flew Singapore airlines and must say it was worth it afterall. Take off on time and boarding everything went so fast and the crew on board flight 362 from Singapore to Moscow was really amazing. I’ll say they all felt like family and smiled throughout the whole flight.","Great crew,service and wonderful interior","1" "2019-02-12T16:03:09-05:00","Desktop","5","review","I would love to take my wife to see our son in the UK. Gareth is his name and at the moment he is based at Cyprus.He is a Major in the nursing corp . I served In the royal new Zealand Airforce for 20 years plus. ","i have always loved been involved in aviation, and hopefully i might get a free return trip for me wife to the Uk.","0" "2019-02-12T15:57:16-05:00","Mobile","5","review","Singapore Airline is a World class airline. Great service with awesome food and wine as well as in flight movies. The flight from Brisbane to Jakarta is event better. It has wifi available throughout the flight from Brisbane to Singapore. We can work during the journey. Thank you SQ.","Sugiharto","0" "2019-02-12T15:33:31-05:00","Mobile","5","review","It was a great flight, great staff and food. It was on time and very clean, specially the toilet. Try it.","Excellent flight","0" "2019-02-12T14:44:47-05:00","Desktop","5","review","Singapore Airlines has always been my favourite airline for it's level of service, food, comfort, reliability and price. We upgraded to business and it was well worth the experience. Sky beds provide so much more comfort with the ability to stretch your legs and even sleep flat. Food selections are excellent, more like a restaurant in the sky.","Always a pleasure to fly","0" "2019-02-12T14:29:39-05:00","Desktop","2","review","My father cannot move much at all while my father not at all and therefore they are wheel chair dependant. This time the service for them was extremely poor and regressive. They had to wait too long and were literally forgotten at the Changi airport. The breakfast, so called, was poor as well. Normally Singapore Airlines stands out but at least this time around the experience was pathetic.","Wheel Chair users bear the brunt","1" "2019-02-12T14:00:40-05:00","Desktop","5","review","The staff on this Airlines is probably the BEST I have ever seen: they look good ( BEAUTIFUL PEOPLE); super courteous! I wanted to get some Singapore currency exchange for my lil son, the steward brought me a 2 dollar bill and refused to take my US currency...THE MOST COURTEOUS airlines EVER!!","super service and courtesy!!","0" "2019-02-12T13:56:29-05:00","Desktop","5","review","I flew Canberra to Singapore return. It was a great journey. Very comfortable! The cabin crew were excellent and always on hand to assist. ","A great airline with excellent service.","0" "2019-02-12T13:53:01-05:00","Desktop","5","review","Believe the hype - Singapore Airlines is as good as everyone says it is! The seats were as comfortable as can be expected in Economy class, the pillow and blanket was a comforting touch, food is amongst the best in the air and the service is excellent. But my favourite part of the Singapore Airlines experience was the entertainment system - so my whole seasons of tv shows and so little time!","Long live Singapore Airlines","1" "2019-02-12T13:32:34-05:00","Mobile","5","review","What a fine airline hostesses were delightful. Service was 5 star and food was delicious and the tea was hot.","Service plus","2" "2019-02-12T13:10:09-05:00","Mobile","4","review","Never flown with this airline before but will definitely use again. Fantastic service on board with nice in-flight meals and drinks. Flight crew were very attentive nothing too much trouble. Positives 1. Nice seats 2. Good in-flight entertainment 3. Nice food and drinks Negatives 1. None really","Fantastic service","0" "2019-02-12T12:55:48-05:00","Desktop","4","review","When it comes to customer experience SQ are always up there in the ratings. Almost to the point of whether they deserve it or not. The aircraft are good (as most full service carriers they have to keep the fleet young-ish), the uniforms are impressive from the outside, the entertainment and 'cinema seat' is OK, the food has become less inspiring over time. Generally all good stuff to look forward to. The one thing that I notice time and again on SQ which makes me roll my eyes is the attitude of some cabin crew. The young ones, fresh out of training are all smiles and text book politeness, eye contact and smooth careful movements. Full marks. Some of the senior cabin crew however appear to have lost or forgotten that text book approach on which the airline has banked its brand since 1972. Chatting to my fellow passenger, a Singaporean man, as the aircraft prepared to push back, he waxed lyrical about how fantastic SQ is above its competitors. I shared my opinion to say my equally positive experience was countered by some cabin crew being too authoritarian; ""Tray table UP!"", ""Off your phone!"" and generally being a bit snooty. ""Just like that...?"" my neighbour asked as he nodded towards the female cabin supervisor (green uniform) just 2 rows ahead of us, holding a conversation with a window passenger with her head tilted back looking down her nose and slightly scowling at some unexpected request. Yes. Like that. While the popularity of the Netflix series The Crown (a dramatisation of Queen Elizabeth's reign and the variety of snooty individuals that surround her), no doubt educates, shocks, despairs and even at times inspires its viewers, a little less being up themselves and more being up there on attentiveness and authentic customer interest will go a long way for Singapore Airlines.","Senior cabin crew auditioning for roles in ""The Crown""","0" "2019-02-12T12:52:38-05:00","Desktop","5","review","Flew at night so bed being totally lie flat is a huge plus. A big minus though is the fact that seats do not allow your feet much room as they are squeezed into a little hole","Stunning service, lovely upright seating .....but.....","0" "2019-02-12T12:47:58-05:00","Mobile","5","review","As I have a few health issues I need a little more help when travelling The assistance I received from the staff was wonderful","Elderly Assistants","0" "2019-02-12T11:58:19-05:00","Mobile","5","review","Comfortable, accommodating. Great tasty food and plenty of it. Loved all the little comforting extras that you don’t revive elsewhere in economy. Lovely staff","Mrs","0" "2019-02-12T11:57:57-05:00","Desktop","4","review","Great movie selection, food okay - some meals better than others. Wider seats in economy which is a plus. Would be good to get updated screens :)","Comfortable and entertaining","0" "2019-02-12T10:42:31-05:00","Mobile","5","review","We have flown SingaporeAir a few times over the years and I’m never disappointed. The leg room and seats are a bit more spacious than other economy airlines. Staff are always willing to help and are very friendly. ","Great Leg Room/Seat Space ","0" "2019-02-12T10:11:25-05:00","Mobile","5","review","After flying around the world on business for many years and many classes, I would rate Singapore Airlines as the best. I qould highly recommend to all","Superb","0" "2019-02-12T08:28:04-05:00","Mobile","5","review","Travelled to and from Australia. The service and comfort was great. My first long haul.From start to finish felt safe and looked after","Holiday","0" "2019-02-12T08:16:08-05:00","Desktop","5","review","I chose Singapore Airlines because of their excellent reputation, I'd flown with them before and I wanted a comfortable experience when travelling for over 24 hours from LAX through Japan, Singapore and finally to Jakarta. I was not disappointed. The boarding was well organized and efficient. I was greeted warmly by well groomed, friendly and helpful staff. All the meals I chose from the menu were delicious...yes, there's a menu in Economy class! The flight staff are wonderful and appear to really enjoy their tasks...always a smile. When I return To Indonesia next year I will be travelling with Singapore Air...wish I could afford Business Class but, was quite comfortable in Economy with their great inflight entertainment system.","Happy Customer","0" "2019-02-12T05:43:04-05:00","Desktop","5","review","Such a great experience to fly with Singapore Airlines, the food I was ordered before is a moslem meal and the flight attendant told me that all food in this route was halal but I still get priority for food, the landing is nice.","great experience","1" "2019-02-12T03:15:10-05:00","Desktop","4","review","The boarding process is getting unbearable with poor coordination. certain boarding groups are extremely long while some are short. The in flight entertainment is not in good condition with certain movies having flickering screen. This is not happening in this flight but experienced the same in a couple of flights on singapore airlines already. However the flight is still on time which is very important. There is a need to tidy up on in flight entertainment before losing its reputable status. Other than this everything is good.","In flight condition is getting poorer","1" "2019-02-11T23:17:57-05:00","Desktop","3","review","Had not flown SQ since the days their ""BigTop"" used to land at CYYZ. Their new Ultra Long Range 350, while technically impressive, had sub-par seats/lie flat beds; passable catering and a cabin crew member with attitude! In fairness, my interaction with other members of the cabin crew were most cordial. A poorly designed seat and tasteless meals detracted from an enjoyable flying experience. Not looking forward to our return flight - to EWR.","Disappointed","0" "2019-02-11T22:51:07-05:00","Desktop","5","review","The prospect of a 12 hour flight did not excite me in the slightest. However it turned out to be fine. Watching 5 films helped. Seat was ok, not too cramped. Food was good and plentiful. Cabin crew were very nice. So all in all perfectly fine","As pleasant as a 12 hour can be","0" "2019-02-11T22:06:55-05:00","Mobile","5","review","Very professional staff, great smooth efficient boarding/disembarking. Excellent onboard menu/ entertainment. Comfortable economy seating. Special assistance passengers were very well looked after..Thanks! Have booked again already!!","Best Airline in the world !","1" "2019-02-11T16:39:35-05:00","Desktop","5","review","This Airline has a fantastic business class, both a380 and a350. The flight attendants are lovely, and call people by their names, which is a nice personal touch. We fly every year and have always had a wonderful experience. The only down side of the airline is the new lounge in Brisbane, far too small and pokey, they could have made it so much nicer and larger, instead it is cramped and uncomfortable, we go to the Air New zealand lounge , it is lovely, nice views of the runway also.","First class airline","2" "2019-02-11T15:38:00-05:00","Desktop","2","review","I have had very unpleasant experience on flight from Singapore to Melbourne recently. Was expecting very high meal standards from a Singapore Airlines Business class. This was morning flight from Singapore. After breakfast was served, flight attendant took the order for dinner service. I was first person to be served and order taken as my seat was 11a on airbus 350-900. This was several hours before the meal which was fine. I have ordered chicken. When meal service started at dinner time I was told that they are out of chicken and can offer me lamb or vegetarian meal. I was surprised why I wasn’t notified earlier and especially when I was first person to be taken order. After that I opted for the lamb. I have obeserved that there was a several chicken meals distributed to peoples seating behind me which was strange. When I tasted the lamb I was not satisfied with this meal as it was very tough ( chewy), had strong smell and taste. Similar as you put raw lamb meat to cook in microwave without any seasoning.! This meal made me unwell and I rejected it. I told flight attendant that this meal is unbeatable. She then suggested for last option to have a meal from economy class. I couldn’t accept anything as my appetite was gone. This gave me a lesson to pre book a meal before the flight or eat at the lounge where meals are prepared by proper chef and full kitchen. Not a microwave.","Economy meal in Business Class.","3" "2019-02-11T05:25:13-05:00","Desktop","5","review","Excellent flight and nothing was to much trouble,even though we were in economy it felt like first class assistance.Thank You.Maureen Shepherd","Holiday flight","1" "2019-02-11T05:25:09-05:00","Desktop","5","review","Faultless airline. We travelled Business and got the best of care and attention. Food and wine excellent. Cabin staff so attentive and beautifully dressed. Beds comfortable. We also flew on to Hong Kong . Waiting lounges very comfortable and well stocked with all you could need.","Super Airline Singapore Airlines","1" "2019-02-11T04:59:41-05:00","Desktop","4","review","This was a very comfortable flight - the seat easily made into a flat bed so that sleep was possible and the food was excellent. The only fault I would have was that the service was slow and a little erratic.","Very comfortable flight","0" "2019-02-11T04:55:05-05:00","Mobile","3","review","I always book online thru Singaporeair.com Travel tax is not an option you can add when booking. On some tickets it is inclusive, but on most its not. Hope they clear this out during the booking procedure as its a hassle having to queue to different counters in Manila airport.","Travel tax confusion","1" "2019-02-11T02:50:14-05:00","Desktop","5","review","One of the best Bussines clas I have ever travelled with. Great service, friendly stuff, fine food, good variety of movies and comfortable seats.","Best Bussines Class","2" "2019-02-10T23:45:57-05:00","Desktop","4","review","Finally got to fly Singapore Airlines on the A350 and it was excellent. The check in was smooth and the lounge fantastic. The service and food was great with good choices. We were in the middle seats and for a couple they were great with privacy if you needed it. The bathrooms are few but they were kept clean and had all the staples that you usually find in your business class kit. The flights left on time and were relatively smooth. The only problem I found was the business class seat turning into a bed. This had to be done by flipping down the seat and not with button control. You body has to lie on an angle to get your feet in the foot hole. Not comfortable but ok. Seems petty but I do prefer a seat that lays down from the controls. All up though, I would definitely fly Singapore Airlines again.","Almost Didn't Disappoint!","2" "2019-02-10T23:25:29-05:00","Desktop","2","review","We sat in 54A and 54B. Unfortunately I can't tell you what version of this aircraft we were on, but one seat map site showed these seats to be ordinary seats without any issues. These seats back onto a wall with the toilets behind them, so we often had people 'on top' of us waiting for the toilet to become avalable. If this was the only issue I would have been happy, but it seems like the back reclined, but the seat itself did not move forward. Less than a couple of hours into a seven hour flight, my wife and I were in agony and it only got worse from there. I am a big guy and, at first, I thought that it was just me, but my wife was in just as much discomfort. I have addressed this with Singapore Airlines prior to this review and received a reply that basically said nothing of any substance. The real shame here is that the onboard service was of a very high standard and the food and beverage were great.","Flyers beware ... Worst, most uncomfortable seats ever","1" "2019-02-10T21:52:50-05:00","Desktop","1","review","Having paid a premium to fly Singapore Airlines (having flown, happily with them before) I am sorry to say food was simply appalling for the duration of our long haul flight. Poor choice, bland, pretty much tasteless actually. Not just one meal, but every single meal, the worst airline food I, and the other 2 people in our party, have ever experienced. Have flown with many airlines over the leads, long haul, short haul, premium, standard and economy. Pot noodles would almost be more appealing than what Singapore Airlines are now serving up. Have return flight London to Perth in 5 day's time, hoping against hope for an improvement.","Sinapore Airlines food is appalling. .... not worth paying premim price for this airline","2" "2019-02-10T21:11:57-05:00","Mobile","1","review","We booked business class from SFO to HKT and back Flight to was ok seats sub-standard food was the same Return trip we had economy from HKT and business from Singapore to SFO with little or no time between planes We went to the lounge and explained that we wouldn’t have time in Singapore to enjoy the lounge and could we use it here The language barrier was extreme and ultimately we were turned away I would not recommend Singapore air for your travel needs","Mt","1" "2019-02-10T19:52:23-05:00","Mobile","5","review","Flew from LAX to Male. 19 hours and the service was wonderful We have flown on American and Delta business class and SingaporeAir is WAY better! The seats are better/wider and the food is so much better. The best thing is the flight attendants are so nice! Gosh we felt like we were in heaven. I highly recommend flying with these guys. 5 stars!!","Wonderful ","0" "2019-02-10T17:40:42-05:00","Mobile","5","review","We have travelled with SQ many times always in business. They continually over a class product in business. This was on the A350 900. The staff at Brisbane are first rate and professional. If you are booking business class to Asia you cannot beat this product . Food top class and great selection of beers and wine .service in the cabin is first rate and attentive, go on spoil yourself .","First Rate","0" "2019-02-10T17:36:49-05:00","Desktop","3","review","I rode on SQ recently. Out of my expectation, there was no drink and peanut served when departing. However, on my return trip, they served me drink and peanut. Probably they now have different serving standard even on the same route.","Drink & Peanut","0" "2019-02-10T16:15:56-05:00","Mobile","5","review","We had a baby crib seat meaning big space! The with of the seat is also bigger then on any other airline I have traveled with. Food was good and so was service. They are very accommodating for children so the trip with our 8 months went really smoothly! Did not use the entertainment system but from seeing other use it looked good. One bad thing is that you have to get of in Moscow and take all your carry on and go through security. But it was fast and they did not take our water or baby food.","Greatest airline for children","0" "2019-02-10T14:00:00-05:00","Desktop","5","review","Great airline and did not disappoint. Checkin was a breeze and the flight was pleasant and travel was a pleasure","Auckland Singapore return","0" "2019-02-10T12:48:54-05:00","Desktop","1","review","We booked our SQ flight in Summer 2018. On the flight itinerary it was clearly printed that SQ 951 would depart on January 23, 2019 from CGK Terminal 2. We asked our driver to drop us off at Terminal 2 ... only to find out that since November 2018 all SQ flights departed from Terminal 3! What a shame that SQ did not tell us of this critical change because going from T2 to T3 is not simple. It's a very long distance. The train was not operational (03:00 AM), while the so called ""airport shuttle"" was staffed by disoriented drivers who could not give straight answers. (Yes, I speak Bahasa Indonesia.) Finally we had to call our driver to pick us up from T2 and brought us to T3. We almost missed our flight! SQ, the gold standard of airlines, does not even live up to its past reputation.","Poor communication and sub-par service","2" "2019-02-10T12:38:32-05:00","Desktop","4","review","Having experienced United's version of the B787, this was an opportunity to revisit the experience on SQ instead on a short 2.5 hour flight. The initial entrance into the economy cabin is certainly more welcoming than United's experience. Once seated, you notice the high-density, thinner seat cushions, which give you more perceived legroom than the standard 32 in pitch would suggest. Because SQ stayed with the 3-3-3 configuration, the seat width has to be narrower than the comparable A330 or B777 experience, and I certainly felt this was the case, despite the very narrow armrests. Certainly the aisles are narrow, and in the aisle seat, I was constantly jostled by passengers and assorted bags during the boarding process. I also found it hard to get comfortable on the thinner seats, though this was less of an issue for a short-haul flight. The IFE was a class above United's, with a large vibrant touchscreen and the newest KrisWorld experience (minus the seat controller), so all interactions are via the screen. Meals were reasonably good if not outstanding, while service on the inbound flight to SG was warm and friendly. As usual, the much discussed lower cabin noise and improved air pressure for the B787 series was there, but I do wish that cabin seat space for Economy passengers could be maintained, given that the vast majority of us travel this way.","Standard economy on B787-10; does width matter?","0" "2019-02-10T11:42:07-05:00","Mobile","5","review","First class service and equipment...EVEN IN COACH !! Meals are quite good for airline food. Highly recommended","First Class airline","1" "2019-02-10T10:37:25-05:00","Desktop","5","review","Longest scheduled flight - 18 hours and 45 minutes. Very good experience. Flying non-stop, while sounds long, is all in all shorter than with a stop over.","First time with Singapore Airlines","0" "2019-02-10T08:37:48-05:00","Desktop","4","review","Checking in online and bag drop very efficient. the cabin crew were all helpful.the seats were comfortable although my husband who is tall found the foot rest prevented him getting his legs comfortable. The plane was an old A380 - If there are 2 of you i would recommend seats at the back upstairs. On our return we flew in a much newer A380 which had larger touch screens and more comfortable seats. Only down side vegetarian food not very good","Generally Good all round","0" "2019-02-10T05:35:02-05:00","Mobile","5","review","The crew are superb! They’re very attentive to passengers, friendly and organized. The food selection is excellent. Entertainment is good but could still improve with more selections of movies, music, etc. there’s enough leg room and all amenities provided. ","World class in-flight service","0" "2019-02-09T15:42:04-05:00","Desktop","3","review","After all the hype and paying $300 per ticket extra to fly with this airline, than other carriers. We found the service to be so so and food also. The check in and basically the whole deal felt no different that any other airline. If fact my wife thought that the stewards were if fact a bit stuck up and rude. Oh well next time we will go with the cheaper carrier and spend it on a meal or hotel.","Just not all that!","0" "2019-02-09T15:28:41-05:00","Desktop","5","review","A 350. What a plane, great experience. The staff (as ever) are fantastic, very attentive and thoughtful. Nothing is ever too much trouble.","Still One of the Best","0" "2019-02-09T14:43:55-05:00","Desktop","5","review","The flight was great! The seats and accessories were really nice, enough room, a clean bright tactile screen as well as tablet-type of remote (PS4-like). They gave earphones and socks in a sealed bag, as well as a cushion and blanket. All through the flight, literally almost continually, they offered glasses of water, and about 3 to 4 times they gave snacks. The meals were varied and good, and it was also possible to ask for cup noodles, sandwiches or apples.","Amazing flight","0" "2019-02-09T13:17:40-05:00","Desktop","5","review","I was glad to be able to take SQ. I have taken only SQ for the last 20 years, except for very rare occasions. Recently was on another airline from Singapore to Istanbul, and a separate airline from Seoul to Manila. They are OK, but I do miss SQ. The seats configuration was not that great, and neither were their lounges. Makes me appreciate SQ all the more. In flight service was immaculate, as always. Food was good.","Singapore Airlines, Great, as usual.","0" "2019-02-09T10:48:38-05:00","Mobile","3","review","I have not flown Singapore Airlines for many years and thought I would try on my latest trip. That’s the first error. I can’t fault the crew, but 4 flights and 3 different configurations. I really am disappointed in the new business class product still has the seats where the back flips down to form the lay flat bed. Only the A350 Medium Haul product had a true lay flat straight bed. That’s KUL-SIN what a waist. Well I guess it’s back to Oneworld for now. If you have a business class product that you promote then please ensure all your aircraft have the same business class product. ","Fold down seats?","1" "2019-02-09T09:13:58-05:00","Desktop","5","review","A uneventful flight was just what I needed and just what I got. Red eye, indeed, but dark and quiet and slept most of the way.","First class service in the economy cabin.","0" "2019-02-09T07:57:28-05:00","Mobile","5","review","We recently flew to New Zealand with Singapore airlines. Cannot recommend them enough for service and comfort. We are both 6ft plus tall but not in the financial league for business class or first class seats. What we did pay extra for was the extra leg room seats and I really recommend doing this. The seats are in exit rows and you get bags of leg room - more than you get in their premium economy but less money. We paid an extra £500 in total for the two of us for all the flights ie. London to Singapore..Singapore to Christchurch and return. The service was also excellent...not just the food and drink etc but I inadvertently left my Kindle on the flight out to Singapore. Only realised this at Christchurch NZ and spoke to the customer service. They tracked it down and it was waiting at Singapore on my home journey 3 weeks later. In my mind that is good service. As an aside I'm not a great landing and take off passenger but the pilots on the flight did such a smooth job I didn't have to dig my nails into my husband's hand!","Excellent service but more importantly comfortable seats","1" "2019-02-09T07:37:53-05:00","Desktop","5","review","Very comfortable seating and good leg place. Staff is also very helpful and cheerful. The entertainment system is good and current. It's always fun to travel in SG Air","Awesome Service & Staff","0" "2019-02-09T06:31:02-05:00","Desktop","5","review","Last minute ticket purchase because of the cancellation of a flight at a different airline. Airport staff extremely helpful, starting with offer8offering to help with security check, accompanyng to the lounge etc. in the flight also very nice, polite service and food and drinks! Expectations fully met and surpassed.","Always a reliable service","2" "2019-02-09T06:28:31-05:00","Desktop","2","review","Really awful flight. People in seats in front reclined seats for entire flight. It was impossible to: Eat Watch film Go to loo As the space was only 10 inches from face to reclined seat. I asked stewards to request seats to be set to ‘normal’ for food, but this was ignored. 13 hours of discomfort - not great. Avoid if you have a choice ( Vietnam airlines are far better!!!)","Poor. Lhr to sin","3" "2019-02-09T06:10:18-05:00","Mobile","5","review","Singapore airline is rated the number 1 airline in the world and it shows. The staff on board are the most accommodating and professional I have ever saw. The airport is immaculate and the plane is just the same. Everyone gets a pillow and blanket. There are TVs located behind every seat with enough movies and shows to keep you busy during such a long flight. The in flight food is pretty good also. They feed you what seems like every 4 hours lol you also get free alcohol and snacks whenever you want. The flight was smooth to Germany then to Singapore everything went well no hold ups or delays. The flight staff were well dressed and polite to everyone on board. I can’t recommend this airline enough when traveling abroad. Like I said they are #1 for a reason and it really shows. I’d pick Singapore airline everywhere I go and I wish airlines in the United States would model themselves after them as they are the pinnacle of flying right now. ","#1 for a reason","0" "2019-02-08T22:17:01-05:00","Desktop","1","review","Upon arrival to our resourt near Bora Badur, we got notification that SQ had moved up a flight (yes moved up not delayed!) from SG to HK by 20 minutes and therefore we would not be able to make our connection in SG from Yogyarta. Put us on a flight 8 hours later. We were traveling with two small children and two grandparents over 75 years so this caused a rather large problem. No apologies provided, just a change to their winter schedule and no concern for children or for the elderly. In fact, they informed us at the Yogyakarta airport that the two children (under 8) were on standby with no confired seats. You would have thought that at this point SQ would have realized their own deficiencies but even after AMEX Concierge Service contacted them they offered no accomodation whatsover. Not even providing Lounge Passes for the elderly or the kids. Rudely treated at the transfer area F at the SQ airport and then rudely treated by Rudolfo at the SQ Lounge. I am really not sure where the customer facing people at SQ on the ground or on the phone are any more....SQ2 flight attendants were very good once we got on the flight I will say. In any event, this was a misguided attempt at saving some $ by combining Silk Air and SQ rather than going with our standby default airline Cathay Pacific. We have learned our mistake and will never opt for SQ over CX in the future.","SINGAPORE AIR AMAZINGLY DISAPPOINTING IN TERMS OF CUSTOMER SERVICE","4" "2019-02-08T12:24:04-05:00","Desktop","1","review","Racist airline where staff treats passengers differently solely based on their skin color! It does not matter if you paid to be there like your white counterparts !! From staff the the captain all showed disgusting behavior during a 14 hour journey from Singapore to London 5.2.19! After getting tired of the being treated differently by the hostess i complained about this behavior to the manager of the air hostesses. He apologized to me and said that the guy who was treating me differently was new... However, when i was leaving the airplane i had to see the captain greeting everyone, then came my time and he looked at me didn't say anything! Then acting all happy and welcoming to the white passengers behind me! If you are not white and want to feel comfortable AND WELCOMED during your flight and not feel the hostility from staff DO NOT BOOK A FLIGHT WITH SINGAPORE AIRLINES! YOU WILL REGRET IT LIKE I DID. This was my first and DEFINITELY the last time i will use this airline! Do not deserve my hard earned money!","Racist airline!","12" "2019-02-08T07:58:04-05:00","Desktop","5","review","First class from start to finish. Great staff helpful and polite at all times on the night flight,The food was top notch and the airline crew kept offering drinks through out the flight, the takeoff and landing the best we have had for a long time.","First class flight","1" "2019-02-08T07:37:21-05:00","Desktop","5","review","The only airline as far as I know where you can get Singapore Sling, also hot towels are offered after boarding and after sleep. Toilets have toothbrushes, toothpastes, hairbrushes, mouthwash, handcream and perfume spray. Great flight as always.","Quick 5 hours","1" "2019-02-08T07:18:59-05:00","Desktop","5","review","Great experience as usual, perfect customer service, good food, going through Changi is always amazing.","Great flight","1" "2019-02-08T07:17:34-05:00","Desktop","3","review","On a long haul flight with a reputable airline like Singapore Airlines, we expected to enjoy most of the food on the flight. Over a 21 hour period, there were many opportunities to impress us with the food served. Singapore Airlines menu sounded tasty, elaborate even, but in reality we just didn’t enjoy much of it at all. Difficult to explain why we felt disappointed but each course just didn’t taste very good. The quality and flavour just wasn’t there. It reached a point where we gave up expecting anything decent to eat and turned down a few meals even though we were hungry. We left the plane more or less ravenous! The film choices were very poor. However, to their credit, all the stewards were lovely though, and beautifully dressed.","Disappointing food.","1" "2019-02-08T07:16:50-05:00","Desktop","5","review","I love Singapore Airlines, the customer service is always the best, the food is very nice, touch screen TVs have bigger screen than others. They give out amenity kits with socks, toothbrush and toothpaste.","Best customer service","0" "2019-02-08T05:52:06-05:00","Desktop","4","review","Overnight flight in an huge Airbus 380 aircraft. However, boarding was orderly despite the large number of passengers. Singapore Airlines offers an attractive alternative to Lufthansa on this route. The flight continues from Frankfurt to Singapore. I was going to Frankfurt. A dinner is served -- a menu card provided. Two entree choices -- no vegetarian option. A small amenity kit provided. Early morning light breakfast provided. Alcoholic drinks complimentary. A good selection of films and other entertainment on the easy to use TV consoles on the back of seats. Power outlets available. Ear phones provided. I was surprised at how cramped the seats were. Should the person in front recline his/her seat, you can neither read, eat, or watch your show. In fact, while serving meals, the flight attendants constantly asked the passengers to get their back seats pulled forward. The plane was late in taking off due to weather problems but arrived on time. You can earn miles on Star Alliance for flying on Singapore Airlines.","Tight space, attentive service","0" "2019-02-08T05:00:30-05:00","Mobile","5","review"," It has been several years that we had a long-distance flight with singapore airlines. Because of the strikes and the distance to Frankfurt( we live 100 km from Amsterdam and 90 km from Düsseldorf) . So we used for flying to Asia:, KLM, Lufthansa and Malaysian Airlines. But now, from Düsseldorf we tried flying Singapore airlines again and it was a very good experience. It was the 1. time in an airbus 350 and we think that it was ( comparing to 380 and 747 and 777) the best comfort we had with our seats. AND the service of the crew was really excellent! They tried to fulfill every wish. They make you feel like a friend. They remember your face and your wishes( like drinking more tee, or having the cheese-sandwich at midnight rather than the turkey-sandwich. They were always available if someone had a need. We were very impressed. Because our experience with the other airlines Is different. They disappear as soon as dinner or lunch is done. That feels not good. This crew was very good! They made us wishing to fly with singapore airlines every ","Ein Wohlfühlug","2" "2019-02-08T00:43:50-05:00","Desktop","5","review","I am always confident with the comfort we will receive when purchasing and flying SQ flights! This time, it did not disappoint either! Six hours flight journey was smooth, punctual (we even arrived early!), and super enjoyable. The inflight service was incredible; clean toilets, helpful and always ready to help stewards and stewardesses, comfortable seats, great entertainment for adults and children and wonderful meals. My son was certainly impressed with his child meal on our flight from Singapore to Beijing (not so much for the outbound one - Beijing to Singapore, but it was still good enough to eat). Our check in was smooth, the counter lady was very friendly and able to answer my questions patiently, because we arrived and checked in rather much earlier than the flight time. Thank you, Singapore Airlines! We definitely look forward to fly with SQ again!","Always Great!","2" "2019-02-07T23:45:19-05:00","Mobile","5","review","I flew to Changi airport, Singapore as part of my journey to Phnom Penh, Cambodia and was very impressed with Singapore Airlines. Even though the in flight entertainment packed up (stopped working) within about 20-30 minutes, possibly less, the staff were super friendly and hospitable (they gave out lots of free drinks to appease the passengers as soon as the screens failed). I ended up with a row to myself which was AWESOME and I was quite comfortable with my back against the window and my feet stretched out along the seats facing the aisle. There’s a cool neck brace/pillow you can get that’s like a plastic neck support covered in polar fleece that you place under your chin then wrap around your neck and secure with Velcro. When you nod off, your neck and head are supported so you can nap comfortably and when you wake up you don’t have a stiff neck! I don’t think there’s a place to review those here but I got one from Wish and it was so helpful! I’d definitely recommend Singapore Airlines as it’s the most luxurious flight I’ve ever had. Oh, the food was very impressive too! I even got a mini Magnum icecream!!","Flying solo","0" "2019-02-07T21:33:07-05:00","Desktop","5","review","Always good to fly with SQ. Service, food, seat, entertainment is all great. Never look at flying with other airlines since i enjoyed my experience with SQ so much.","Always good","1" "2019-02-07T20:41:03-05:00","Desktop","4","review","Great service on the planes (we stayed in Singapore on route for 2 nights). The in flight food and entertainment were good and the lay flat seats were one of the best. Good that you can choose and book your meals in advance. Singapore lounge was overly busy and not easy to get a seat. Showers and washrooms were good, but the choice of food was poor.","Trip to Oz","0" "2019-02-07T17:36:07-05:00","Mobile","5","review","Flying Singapore Airlimes has always been effortless. Everything, from their punctuality right down to the service and inflight entertainment is top notch.","Top of the Class","2" "2019-02-07T16:53:46-05:00","Mobile","5","review","It all started 7 months ago with an invitation to be a groomsman in a wedding in Bali. The airfare/airline search began. A new term entered my vocab from reading airline websites and Trip Advisor reviews: Premium Economy. During past flights to Madrid, Paris, and London I experienced restless leg syndrome and wasn't too excited about a 17+ hour flight to Singapore then change flights to Denpasar, Bali. In short I chose a premium economy seat on Singapore Airlines for less than $800.00 RT, plus the premium economy upgrade fees. I also.made a visit to my doctor for a Rx for Ambien. From booking to boarding the aircraft I immediately knew a fantastic flight experience was in store for me and my companion. This airline was incredible. The seats felt like business class, the crew were like no flight crew I've ever experienced. Their kindness, appearance, and professionalism was extraordinary. The meals were tasty and exciting. The inflight entertainment was so broad I barely listened to podcasts I brought. I slept more than 9 hours straight, and my awake time flew by so fast I barely realised it. I can describe every detail if our 4 Singapore Airlines flights but will just stand behind my 10 ""highly recommend"". Singapore is not just an airline, but an incredible travel experience. Boarding a domestic airline for our leg from L.A. to PHX was akin to stepping out of a limo and boarding a crowded school bus! p.s. the flight crew found out it was my companion's birthday after midnight and gave home a little gift to commemorate turning 22. It was memorable.","One Amazing Airline","2" "2019-02-07T15:48:14-05:00","Mobile","5","review","My last business trip to Jakarta from Hanaoi (return) on January 19, was a pleasant trip. The schedule was on time & the service was always great. What I always like SQ is always on time, so I have no worries for my next schedule. ","On Time ","0" "2019-02-07T13:57:59-05:00","Mobile","5","review","Love the airline very much !! Beautiful aircraft and amazing service!!! Very on time !!! Service is very good !!! Food was good too !!! Of course Singapore airport is beautiful and so clean too !!! Love the airline very much will fly with them again for sure!!! Thank you for your service ","Amazing service ","1" "2019-02-07T13:49:04-05:00","Desktop","5","review","With some airlines, a 17.5 hour flight would be an absolute nightmare, but with SIA it's truly a pleasure. SQ22 leaves just after midnight, and dinner is served soon after take-off, in order to facilitate getting off to sleep quickly. Approximately 8 hours later another full meal was served, and refreshments were available on demand throughout the flight. I took advantage of the Book The Cook service, which allows you to choose your meals before the flight from more than 60 options. Both meals were fantastic, and truly were comparable to restaurant fine dining! The flight attendants were pleasant and attentive, and anticipated almost every need! After the second meal I slept again for a few more hours and arrived at EWR feeling surprisingly refreshed after such a long flight. Thank you SIA for another great flight!","Excellent Ultra Long Haul Flight!","0" "2019-02-07T13:29:40-05:00","Desktop","5","review","Although this flight was served by one of the oldest planes in the SIA fleet, the staff were truly exceptional. The food and beverage was great, and the time just flew by! ;-)","Great Flight!","0" "2019-02-07T11:12:24-05:00","Mobile","4","review","Singapore Airlines is one of the best air carriers I have ever flown in/with. Amazing service from check-in to being welcomed on board throughout the flight and disembarking. Premium economy and economy classes are really good as well. Food is always amazing. Only bug bear is there are no travel washbags in business class while you get them in Suite, Premium Economy and Economy. Thank you Singapore Airlines.","Inflight Service Even Other Airlines Talk About","2" "2019-02-07T04:35:32-05:00","Mobile","5","review","Fourth time doing the JNB to Singapore return flight, this time with full party of 6. Just love this airline! Everything about their service is graceful and stylish. The overnight flight between cities really helps and makes the trip seem shorter. Even economy is better than a lot of their competitors. Do make use of the seating selection prior to flights. ","So Elegant!","0" "2019-02-07T02:49:21-05:00","Desktop","5","review","Nothing to complain about but also nothing that stood out from other airlines. We flew an Airbus 380 on part of journey that was better than the second half with was a Boeing 777 (I think) and it seemed less cramped. Staff were as friendly and helpful as other airlines we have flown with both short and long haul.","Very good","0" "2019-02-06T22:04:52-05:00","Desktop","5","review","It was a pleasant & comfortable flight! Almost everything is good except for the food which requires lotsa improvement. Positively...the flight was value for money and flight attendants were attentive. Negatively, the food tastes really bad and does not really represent Singapore at all - this comment on food is given based on a few other Singapore Airline's flight as well.","Short & pleasant flight!","1" "2019-02-06T19:52:03-05:00","Desktop","5","review","The crew are so gracious, lovely and kind regardless of your cabin class. They will do their best to serve you and fulfil your needs. The food is delicious and the entertainment system was filled with endless movies and TV shows!","Best Airline. Ever.","2" "2019-02-06T15:52:06-05:00","Desktop","3","review","No Business Lounge in Tokyo Narita Airport so airline Partners like me Virgin Gold could not use. When checking in the Check in Staff asked me to prove I was a Virgin Gold Member (?) What on earth is that about? I didn't receive one single perk on the whole journey in what I did receive was sub standard service. The flight was delayed leaving and delayed landing. I realize its not the Airlines fault sometimes but the cabin crew did nothing to make the delay any easier in fact they closed the bar 1 hr before landing with out telling the passengers, when I asked why they said this was their procedure to prepare the cabin for landing. Well its certainly not a standard procedure as this is the 1st Singapore Airlines flight that I havent been able to get a drink up until the last minute, telling me they have locked it all away yet I could still get a coke or water no problem. (this was a 7.5 flight and I had only have 2 beers so it certainly was not RSA. Then next leg from Singapore to Perth was terrible, my little girl is a fussy eater, I must admit I actually had'nt realized you could order kids meal so it is my fault, however the food was so bad that even a 10 year old whom is not eligible for a kid meal wouldnt want it. No choice of appetizer so if you didnt like prawns or sea food it was tough luck. The meat was covered in a tangy sauce not everyone would like. I asked a Cabin lady if there was an alternative for my little girl and they couldnt do anything. Eventually 2 hrs later she did come down with a banana. You would think that they would have other snacks on board for people who couldnt eat the meals. I know Malaysian Airlines has cup noodles for a snack. The other issue was the service... most of the crew were hiding at the back of the plane taking selfies instead of offering the passengers water or juice. There should be a water station somewhere but I couldnt find one. In fact half the time the water that was given out was warmt, and I mean overly warm bordering on tea bag warm. didnt they check to see if it was cold or drinkable. Not a great flight and absolutely zero special service for their Gold partner members. My bags were supposed to be priority being Gold and they were literally the last bags to come out... Singapore Airlines used to be great now their just average if that...!! Not my 1st choice from now on.","Singapore Airlines big Disappointment","1" "2019-02-06T14:21:08-05:00","Mobile","5","review","Never failed to live up its expectation as the world best airline. Good food. Good service. Good cabin crew. Great inflight entertainment and good amount of leg room. Chief Stewardess was gracious and courteos. ","World Best Airline ","2" "2019-02-06T12:18:39-05:00","Mobile","2","review","Having been more than happy with Singapore in the past we booked again - tickets that were more expensive than anyone else. The price did not justify the service. The seat was so cramped I couldn’t sit with my knees together. The toilet stank before we even took off (men’s urinal). Pre dinner drinks don’t exist anymore (on any of the recent 6 Singapore flights we took this only happened on the last one) and it seems that the serving of alcohol is being scaled right down - a gin and tonic was almost too much trouble and not readily available. The food was generally terrible and again been scaled right back - terrible white rolls, ice ctreams for dessert or nothing, gluggy tough meat courses, no fresh fruit or eggs for breakfast. I used to look forward to having a relaxing drink and a meal on Singapore - not on these flights. The staff were generally snappy and it seems, over all that the focus has gone to more expensive seats. Unfair and disappointing for the majority of us in economy as the seats were still damn expensive.","Disappointed faithful customers","4" "2019-02-06T12:14:50-05:00","Desktop","5","review","Great flight and the staff as always are excellent and attentive. I just wish BA could travel on one of these flights to help them understand what real customer service looks like and feels like. Thanks SQ for always making it a great onboard experience.","Outstanding service","0" "2019-02-06T11:42:27-05:00","Desktop","5","review","service is great - hot towels so lovely, extra snacks available at no cost - makes a long flight better","great service","0" "2019-02-06T00:44:40-05:00","Desktop","5","review","Very clean and comfortable with a pleasant transit at Changi Airport in Singapore. The service is the good old fashioned Economy Service with hot towels, menus and visible cabin crew providing water and other amenities throughout the flight.","Great Service + good legroom and comfortable Economy seats","0" "2019-02-05T23:15:29-05:00","Desktop","5","review","Travelled over Dec and Jan. They were incredible, especially travelling with a little one. Service was top class. Bassinet very comfy and free brand new blankets. Offer which parent would like to eat first before special meals were served. Didn't expect food for the little one but that was catered for as well. Highly recommended.","Excellent","1" "2019-02-05T22:17:21-05:00","Desktop","5","review","This is the third time we have travelled with Singapore Airlines, they are consistently good. Excellent service, good food, pleasant hardworking staff. I wouldn't fly with any other airline.","Excellent Experience","0" "2019-02-05T18:40:54-05:00","Mobile","5","review","I've always wished fellow travellers would post menus of flights they were on so they know what to expect beforehand... I suppose here is a great way to contribute! Singapore Airlines is always a great way to fly、no doubt about that. Of course the flight experience differs each time、depending on the crew、the menu、the entertainment etc. I must say I really enjoyed the flight back from Sydney. The stewardess on my aisle was extra warm and friendly and recommended me (and the passenger beside me whom I don't know personally) champagne, although both of us were ordering juice or something initially. It might sound a little shallow, but service staff could just do what they are told (which would be robotic) but it takes effort to engage with their customers/passengers and suggest something. So I really appreciated that. I pre-ordered the ""Book The Cook"" from Singapore Airlines' website... for those who are wondering what is on the menu for SQ242 (and the corresponding flight SIN-SYD), photos are attached. Enjoy!!","SQ 242 Singapore Air - Always a great way to fly","2" "2019-02-05T17:37:40-05:00","Desktop","4","review","I'm unsure what I really expected from this airline, while it is leaps and bounds ahead of the likes of air china, in my opinion it still sits below cathay pacific. The food was ok not great just ok with small portions, entertainment was sub par and although the flight attendants were friendly, they took forever to clear away after meal service. Due to having a bulkhead seat, legroom was awesome, it would have been nice to be able to life the armrest next to the window.","Supposedly the best airline","2" "2019-02-05T11:59:43-05:00","Desktop","4","review","This is an overnight flight on SQ's new A350 plane. Seats were comfortable even in economy. In-flight entertainment is excellent with lots of options. The system very intuitive","Always a pleasure...even in economy","1" "2019-02-04T23:46:34-05:00","Desktop","5","review","Flew from Adelaide to London via Melbourne and Singapore with Singapore Airlines in December 2018. Fantastic service on the flight. It was my first time flying with Singapore and I could not have asked for better. I struggle with motion sickness and had an issue halfway through the flight, one of the flight attendants went out of her way to make sure I was dealing with it okay and was all good. Legroom was fine. The meals were also fairly good, some of the better airline options I've had. The frozen strawberry yoghurt dessert was incredibly tasty. Can't fault Singapore Airlines. I'll definitely fly them again.","Comfortable, professional, high quality","1" "2019-02-04T23:33:36-05:00","Mobile","4","review","We used the Singapore airlines during our recent trip to Bangkok. The cleaninsss of the cabin was top-notch. The entertainment was more than adequate. One thing to note was the food offered on economy class. It seems to me that the standard is dropping. The bread roll that I had came in a plastic packaging and the bread was cold; like it was just taken out of the fridge. The centre of the bread roll seems like ice to me, and yes, it was that bad. Personally I think the bread rolls should be done like previous times, which they will be warmed up and then placed on a basket. Other than that, the services rendered was awesome.","Quality of economy food is getting bad","3" "2019-02-04T18:08:10-05:00","Desktop","5","review","We went to Thailand and flew with Singapore airlines and there sister airline Silk both were excellent the flight attendants were attentive the food was nice but the flight home from Singapore was on a A380 my first time on this big bird this was an amazing experience even in economy it was so comfortable with great leg room (I'm 6 foot tall) Again the flight attendants were fantastic I will flight them again in the not to distant future.","Thai holiday","0" "2019-02-04T14:51:50-05:00","Mobile","5","review","From the email reminding us to check in, to picking up our bags in Delhi the entire trip was relaxing and fuss free. The assistance for our bag drop, lots of helpful staff and the quality of the planes and inflight services was excellent. ","Relaxing Traveling ","0" "2019-02-04T14:21:46-05:00","Desktop","5","review","My first trip on Singapore Airlines. What a very special treat, and well worth paying for Premium Economy. My baggage was marked priority so came off with the first batch. On the plane, the seats are spacious, the leg room also spacious. What is nice is a foot/leg rest that comes up to support your legs. The food is good, and the service excellent. The bathrooms are always clean - unlike other long distance airlines where the lavatories get a bit gross after 6-8 hours. This airline is well worth the price.","One of my new preferred airlines","1" "2019-02-04T13:54:24-05:00","Mobile","4","review","We flew out of heathrow to Adelaide via Singapore. Both legs of the flight were good and the staff friendly and helpful. We had a 4 hour stopover at Singapore airport which passed quickly. Plenty of shops and eateries to pass the time as well as tv lounges. There is a pool and spa adjoining the hotel airport that can be used if you have a longer layover. There is also a free sightseeing bus tour of Singapore from the airport as long as you arrive at the airport before 3pm. All in all the e had a chilled uneventful longhaul flight and would fly Singapore Airlines again ","Efficient, friendly and comfortable ","0" "2019-02-04T10:23:01-05:00","Desktop","4","review","Apart from the fact that I was allocatted a middle seat, which I find awkward, the flights were very good. I do appreciate the leg room as I am a tall lady. One real negative was the check in lady at Bangkok was not at all pleasant, must have caught her on a bad day.","Great leg room","1" "2019-02-04T09:29:19-05:00","Desktop","5","review","First time with SA and won’t be our last. Decided to go Premium Economy as a long flight. Glad we did. Seats great and very comfortable. 11am flight so not much chance of sleep but managed a few hours with eyes shut. In flight entertainment top notch. Food really tasty for airline grub. Stewardesses really good and attentive. Looking forward to our next flight with SA","Great flight","0" "2019-02-04T08:49:39-05:00","Mobile","3","review","On a recent trip with a small group travelling to The UK we were met at Melbourne airport with the news of a delay of 1 hour. This delay then extended to 2..5 hours. This meant we would miss connecting in Singapore with the redt of our group and our connecting flight. After speaking with ground staff, they explained that the optiond wete splitting our group over the next two connecting flights or all on the same flight the next day. This would cause significant logistic problems connecting with our UK tour. When pushing staff in Melbourne further they explained it would be up to the staff in Singapore to make those decisions. Meal vouchers were given for everyone in Melbourne. We eventually got underway and upon arrival in Singapore we fojnd the connecting flight had been held for us. Unfortunately when taxing out a passenger took ill. Being a medical professional I assisted and the decision was made to offload the passenger. We finaly got jnderway 3 and a half hours late. The rest of the flight was uneventful. Well done to Singapore Airlines for everything they did to minimise the disruption , however Very little eas said to me for assisting the crew with the sick passenger, we do take a lot of responsibility on ourselves when reaching out to give a hand.","Delays outbound ","2" "2019-02-04T08:42:59-05:00","Desktop","5","review","Travelled to Australia via Singapore with a 12 hour stay in Singapore.we didn’t get a chance to see Singapore but it looks a beautiful city.Singapore airport is fantastic and my flight flew in and out of Terminal Three in Singapore the airport is fabulous great food on offer shops.The butterfly garden is lovely they were all asleep when we went in.Pools with koi carp and displays of orchids make this one of the nicest airports. I flew economy to Australia as my family were in economy and my return was in premium economy.Economy seats are ok you just get a little extra leg room in premium plus you get off the plane a little sooner and you can book the chef also you are given noise cancelling headphones which are great,the amount of onboard entertainment is emended.All in all economy is ok.The cabin crew on board are very attentive and regularly come around with water or fruit juice for hydration.The meals are alway good with a good selection depending on where you are seated sometimes the meal is unavailable but they ensure on the next round of meals they start serving at the other end so you don’t miss out a second time.The cabin staff are always kind and courteous.One other thing that impressed me was the toilets,on some other long haul airlines I have flown on don’t pay attention to the cleanliness of the facilities which can get very untidy and wet under foot.The toilets seemed to be cleaned and stocked up on a regular basis with mouth wash and hand cream available.I would not hesitate to recommend this airline","Fantastic airline","0" "2019-02-04T08:01:44-05:00","Desktop","5","review","Nothing to citicize, absolut perfect service, very nice and professional staff on board. Always took an eye on me and on my medicine which had to be stored in the fridge of the plane. Very courteous staff on the flight, always very friendly. A good reason to take always a flight with Singapore Airlines whereever you can.","Great, fantastic and absolut professional service on board, should be an example for some other airlines.","1" "2019-02-04T02:53:44-05:00","Desktop","5","review","We went on holiday with Singapore Airlines and the service and air hostesses were excellent. I will always use this airline again. Very good experience. ","Excellent","1" "2019-02-03T22:17:12-05:00","Mobile","5","review","Their are in a class of their own. Professional Cordial..friendly and a ""can do"" Attitude of all staff. The on board food was excellent.","Best airline","0" "2019-02-03T21:49:05-05:00","Desktop","1","review","I had an additional bag and presumed that I would be charged a fee for the additional piece. Was I surprised when I discovered I had to pay $420.00 USD for my one extra bag. Turns out that they charge per KG on all Non-USA flights. Their excess baggage charges can be as high as $56.00 USD per Kg, depending on the sectors you are traveling. Be very careful of exceeding your baggage allowance, it could cost you a fortune!","HUGE Additional baggage fees","2" "2019-02-03T21:40:23-05:00","Mobile","5","review","It was a very comfortable experience flying with SQ. The check in till boarding was super smooth. My flight was a Airbus 330 and the plane was very new. The seats were spacious and cosy. The in flight entertainment had a huge selections of movies, TV series and lots of other programs. Very good choices. ","Comfortable flight ","0" "2019-02-03T21:32:17-05:00","Desktop","5","review","Flying with Singapore Airlines is like coming back to the 80's where the airlines were competing to make flying a nice experience. For Singapore Airlines it's all about good service and friendly staff, good food, lot's of legroom and free drinks - even on economy. It was a very good experience, and not as expensive as you might expect. This is way to do it - Singapore Airlines rules.","The best airline in the world","1" "2019-02-03T19:59:00-05:00","Desktop","5","review","My wife and myself first business class from Europe, A380. upper deck. The service, the lounge seats and attention to detail exceeded our expectations. The access form the business lounges in Paris and Singapore to departure gates exceptional. Excellent !!!","Singapore A 380, business","3" "2019-02-03T19:01:07-05:00","Desktop","4","review","Seat 15K single seat right side of A380-800 4 rows back in second cabin on upper deck. 7 hrs 10 min flight, managed to sleep 3 hrs. Dinner consisted of a Crab Entre & Lamb dish (delicious!) but Tiramisui was not so good. My napkin was also removed before I got my dessert!! Very poor! Bed was so hard, I cramped badly. Continental breakfast served prior to our late arrival in Sydney at 07:30. Again, the announcements were hard to hear. I did inform staff but volume was not adjusted. Singapore Airlines need to look at that as I experienced the same thing on my outward leg.","New Plane, New Decor","0" "2019-02-03T18:48:53-05:00","Desktop","4","review","Seat 17A left hand window single on a Boeing 777-300ER. Singapore staff are professional, use paper lists to write down passenger's orders. On this leg I got the feeling those who were pushy got served first. Again, I gave entertainment a miss - no idea how to operate it and staff seemed to think that pointing at a button was the total answer - not! Food, cocktail and wine choices wonderful and I slept well on this long haul flight.","Pleasant flight","0" "2019-02-03T15:27:48-05:00","Mobile","4","review","Although the seat was the standard hig- quality of Singapore airlines, the A380 (SQ231) long-haul configuration was a bit tight. There is a fair amount of wasted space that would better benefit passengers. Being on the lower deck, the boarding was efficient and easy. The cabin attendants were their typical pleasant, elegant, and accommodating way, that separates Singapore Airlines from the rest (Well done!). Seat features, standard for Singapore airlines, are much better and more traveler-oriented than all others. Other carriers could learn a thing or two about this as a major selling point, given today’s “connected” travelers. SQ231 being an overnight longhaul had very limited and downright disappointing food options, despite the great service and attitude of the flight attendants. The chicken puff pastry was small and skimpy, and quite dry. I had the pizza bar (the flight attendants accommodated my request) was dry, and under-appetizing. In both instances, the portions were quite small. The food tray service was quite good, with the standard of Singapore airlines, so I’m wondering how the entree items were so poor and unappealing? They were packaged in cheap, card stock boxes that were definitely well below Singapore Airllines’ standard of operation and service. Overall the flight and experience were good, but there are a few areas of opportunity for improvement that would not result in a significant financial impact. Indeed, this part of the flight experience detracted from my image and impression of Singapore Airlines.","Big plane, Long Flight, somewhat disappointing experience for Singapore Airlines.","0" "2019-02-03T15:10:49-05:00","Desktop","5","review","Seat 21 on this A380-800 was a single mid-cabin seat just in front of the wing, wide with plenty of leg space - seat itself a bit on the hard side. Sox, slippers & eye mask provided. Big (Movie) screen but had no idea how to operate entertainment so did not use it. Very hard to hear announcements - problem I think is stewards speak in almost a whisper but maybe combination of engine noise - they need to turn up the microphone volume for announcements. Service very professional - glass of champagne offered whilst on the ground; cocktail range included Singapore Sling - Yum! Excellent dinner over by 7pm, good wine selection. Seat setting was either straight up or flat, nothing in between. Had to get help to get flat bed ready for sleep. Legs are angled to side to sleep. Quiche served at 10:30pm - 3.5 hrs after dinner - too much food! Flight 8 hrs, 4,571 km.","Comfortable, friendly service","0" "2019-02-03T14:32:12-05:00","Desktop","4","review","Due to the configuration of this A380, I was able to sit on the upper deck. It’s quieter and I slept better. If only Singapore Airlines had touch screen entertainment system. Am spoilt by Emirates’ fabulous inflight entertainment.","Upper deck of A380","0" "2019-02-03T13:25:14-05:00","Mobile","5","review","This is the second time I’ve been on this airline and have nothing but the best to say. We flew Economy, the crew/service was amazing big smiles and awesome conversations. Even though it’s in Economy you are still treated with great/fast service as if you were in first class, leg space is plenty with foot stand, the monitors & remote are all touch screen which is updated since our first experience (which was amazing then). We choose to fly with Singapore airline second trip to Thailand due to our amazing flight with them the first time and we probably will continue to use this airline for our next trip to Thailand again. Ooooo and the food on the plane is soooooo goood!!! I always ask for seconds and the crew always pull through, Scramble eggs, Sausage, fried tomatoes and potatoes for breakfast is amazing, also I highly recommended Turkish Bread Roll that they have. They also cater to those with special dietary needs even Halal. ","Best airline for long travel","3" "2019-02-03T13:09:19-05:00","Mobile","5","review","There’s something about Singapore Airlines when you walk on the plane. I always feel relaxed, indulgent and special. I am yet to meet more gracious staff, clean planes and reliable service. The configuration on the day flight to Brisbane was one of the more modern business classes. Very functional and comfortable. If you’re trying to decide and a carrier there’s no reason to choose anyone else..","As Good as it Gets","1" "2019-02-03T08:56:02-05:00","Desktop","5","review","If you are traveling for leisure internationally, Singapore is a great option. Not only were we able to score some pretty cheap airfare, the service was amazing. The service began at the check-in, where the employees were very respectful and helpful. Once the flight began, they offered hot refreshing towels. During the flight the team members were very receptive to customer requests and they served 2 meals, one right after take-off and one before landing. Free beer and free wine as well.","Incredible Service and Tasty Meals","0" "2019-02-03T07:30:53-05:00","Desktop","5","review","Flew from Toulouse to Sydney in November and returned in January - the code share with Lufthansa from Toulouse to Frankfurt was pretty ordinary other than a very fast check in. Once in the care of Singapore Airlines everything was fine. Warm welcome on board, spacious seats and attentive service always with a smile. Food and beverage service very good especially liked pre - ordering meals from a wider menu on line before departure.","Hard to Find A fault - Highly Recommended","0" "2019-02-03T06:56:42-05:00","Desktop","4","review","Outstanding service, food very good, entertainment good, plane a but outdated. Love that they have a sign so they don't disturb you when you're sleeping.","Great service and food, planes a bit outdated","1" "2019-02-03T05:52:11-05:00","Desktop","3","review","We had a great flight on the 777 from Istanbul to Singapore (SQ391 January 27) as the plane was te latest version. This flight was painful. It was an older version of the 777 with the entertainment unit in the armrest and the seats seemed narrower. We are of a certain girth and the seats were too narrow for comfort. Also, the aisle seat (40H) had a box under the seat ahead meaning there was very limited legroom. The cabin crew were pleasant enough as was the food, but our row had an inexperienced team and we waited with our trays after the meal service for about an hour.. As a very frequent flyer, I will choose Turkish Airlines for this route unless the planes on Singapore are all updated on this 11 hour route..","Depends on configuration","0" "2019-02-03T03:43:36-05:00","Mobile","5","review","This is the first time I have flown Singapore airlines .it did not start well as the lounge in Singapore was very busy but we did manage to have a great shower after our inward flight . This was the only negative on getting on the crew were amazing from the beginning to the end of the 13 hour flight . The seats were amazing and great when turned into the flat bed . The food was fantastic and the crew could not do enough for you both Paige and soon soon were fantastic . This is the best flying experience I have had and I have flown since I was 4 months old . Fantastic ","This was my first experience","1" "2019-02-03T02:18:30-05:00","Mobile","3","review","Try to travel business class on long haul for flat beds. These seats were wide but quite firm and after a long time sitting got very uncomfortable. Also to get the flat bed you can’t just recline but need to flip seat so you either have flat bed or chair. It’s not easy to flip between the two so not ideal. Much prefer the reclining type like Emirates or BA. food was excellent and service ok.","Seats uncomfortable","0" "2019-02-03T01:19:05-05:00","Desktop","3","review","Having paid considerably more for the premium economy service I was extremely disappointed with the meals and in flight entertainment, The meals were identical to those in economy even though we had paid a not inconsiderable premium. However the two meals served on the flight were inedible. eg. Carrots you could not cut with a serrated knife, broccoli brown and over cooked, pasta undercooked: hard and powdery, Some sort of muffin which was very stale... Suggest SA take a trip in Air New Zealand Premium Economy to see how it should be. The 777 aircraft had only 4 toilets none of which were located near the premium economy seats. The inflight entertainment whilst had over 300 titles it seems most were B film and unheard of. The cabin staff announcements over the PA were inaudible which could be dangerous in some circumstance. It should be said that the cabin crew were courteous and the seats were reasonably comfortable. However I cannot see how SA can justify the considerable hike in price and then serve up unedible food. If you have to travel suggest you at least only go economy to get the same poor quality","Money for nothing!","2" "2019-02-02T22:06:16-05:00","Mobile","5","review","Got to experience Singapore airlines HND-SIN on B777 business class. The seats were comfortable and spacious, the food and refreshments were delicious. The service, truly first class. I'm looking forward to my next SQ flight.","Lives up to the reputation: excellent service","0" "2019-02-02T21:03:23-05:00","Desktop","5","review","Good service as usual on this airline,friendly and helpfull staff nice food all good would recommend to all","Great service and on time","0" "2019-02-02T20:30:53-05:00","Desktop","5","review","Well done to Singapore Airlines! We were delayed by over 2 hours flying out of Sydney due to the storm (the airport had been closed). This meant that all connecting flights at Singapore were in jeopardy. There were 20 passengers on the flight who were going to Manchester so they delayed that connecting flight by over an hour for the incoming passengers. The impressive thing was that our bags still made it aboard the connecting flight. They must’ve worked really hard to get that done – it would’ve cost them a bit to sort it out with follow-ups otherwise. (BTW, we got a call from the airline a couple of days before flying to see if we wanted to upgrade to business on the first leg - $499 pp, did it, was worth it – got the new flatbed in a significant overnight section, although, not the 14 hour flight.) Then we used our fly ahead option with Aer Lingus (whose flight when originally booked had been earlier than it ended up being scheduled, so our wait time was going to be five and a half hours. Instead, we arrived late to Manchester, and still made the 11:40am flight and didn’t have to wait for the 1:55pm flight. So glad, as traffic into Dublin was atrocious, and we arrived only a little earlier than the original scheduling would’ve had us arriving anyway.","Outstanding service with unavoidable delays","0" "2019-02-02T20:11:28-05:00","Mobile","5","review","Singapore Airlines truly deserve their award of worlds best airline. We were lucky enough to be flying business on their B777 and A350 aircraft in the new seats which were super wide and comfortable. The book-the-cook service delivered top-restaurant quality food and a service to match. On occasions when I was sleeping and my wife needed the bathroom the “Singapore Girls” were happy to watch over our 3 month old daughter and showed great compassion and care. We were addressed by our surnames and were always offered plenty of drinks including of course Singapore slings. Our return flight from the UK was from London to Sydney (both 777 aircraft) and that was also very good. We’ve flown first class on Emirates a few times and I’d say Singapore Business Class was as good, of not better, especially in the warmth of service.","Best Business Class By Far","0" "2019-02-02T05:17:16-05:00","Mobile","5","review","There were problems with delays from MAN because of heavy snow. SQ were fantastic even though this was not their fault. Customer Service is the best I have ever experienced. The cabin crew were lovely and everyone at SQ airport which is beautiful and so clean. I make this trip every year, this airline is by far the top one without a doubt. Thank you","Best airline in the world","0" "2019-02-02T03:32:45-05:00","Desktop","5","review","had four trips with this airline recently, excellent service and attention to detail from all staff. on one trip my suitcase was badly damaged this was picked up by airline staff, who took me to the appropriate desk to report it. a new suitcase of the same size was given to me within half an hour, that to me was sterling service, i was astounded to say the least, i will now look to see if this airline goes to my destination in future, will always be my 1st choice. rgds","fly singapore airlines","0" "2019-02-02T01:48:45-05:00","Desktop","3","review","Travelled from London to Singapore, reasonable service and food choices. Seat pads in Economy could do with replacing.","Food value","2" "2019-02-01T20:45:51-05:00","Mobile","5","review","We were lucky enough to fly this leg on a ‘super jumbo’ and this has certainly spoiled us for future flights. We had paid extra for the front two seats which gave a bit more legroom but in this particular plane you get even more space. These seats are next to the staircase for the upper deck so you have no one to the side of you. A curtain then separates that area from the PE area. Kitchen and toilets are at the back so you are not disturbed. We used ‘book the cook’ for meals which meant we were served what we had ordered and first. They were as described and plentiful though, like all airline food, never look quite like the picture! Staff always polite & efficient. Singapore Airlines is always my first choice when travelling to New Zealand.","Excellent","0" "2019-02-01T18:52:26-05:00","Mobile","5","review","We just flew from Auckland to Frankfurt via Singapore on two back-to-back Singapore Airlines A380 flights in business class upstairs. They were fantastic! The seats are huge, cabins calm and fresh, air quality perfect and the food and drinks were amazing. The cabin crew on both sectors were incredible. The only let down was the lounge at Singapore (it was very busy and very 1980’s) but they do have good showers. I’d highly recommend Singapore Airlines. Phenomenal. ","Fantastic service! ","2" "2019-02-01T17:51:40-05:00","Mobile","1","review","Singapore airlines ground staff is rude, and doesnt care about customer experience at all. I wasnt given a seat until the end for my connecting flight to Sydney. I was constantly being asked to go to the next checkpoint to get my seat allocated, and wasnt given any logical reason why i am not being given a seat.Also in the end I was given the last seat in the airline which does not recline fully, and the staff didnt think it was necessary to ask me which seat would I prefer. The lady just told me I was lucky to get such a nice seat, as if the airline is doing me a favor. The ground staff is unprofessional and uncourteous towards the customers. Hated the experience, never flying again with Singapore Airlines.","Unprofessional ground staff, Ruined the trip","5" "2019-02-01T17:04:25-05:00","Desktop","3","review","I never flight with Singapore Airlines before, and always heard it's the best airlines, I compared the ticket with different airlines, finally tried with Singapore Airlines. Because it's a 15 hours flight, want to have more comfortable flight. My priority is wishing to sleep on the flight. My reviews of Singapore Airlines Premium Economy are listed as follows: Good 1. Priority Boarding 2. Priority luggage handling - I get my luggage rapidly on the belt within 5 mins after I passed the immigration. Bad 1. The seat is not comfortable than I expected, feel not much wider than standard economy seat. The seat recliner is fine, the cal rest not so helpful. The control of the seat recliner and cal rest have to do it manually, not like business class which is adjusted by machine without pushing it hard. Although it has 38 inches leg room, it's comfortable, but when I need to go to bathroom, still need to ask the passenger on aisle seat to let me out. Even it's better and comfortable than economy seats, I still not able to sleep during the flight, I think I can only sleep well if I can sleep on a flat bed. 2. The meal - they offer Book the cook, but the food quality is so-so, feel exactly same quality as economy class. They didn't distribute mid flight snacks to you, only water. Also they didn't put the snacks out for self services, you have to ask, I tried to ask for a sandwich and they said it's all gone. Seems they didn't have enough supply for all economy passengers. 3. The bathroom - there are only 5 bathroom for both the Premium economy and Economy passengers. But they have 4 bathrooms for Business class passengers, but not allow for Premium Economy passengers. That's too bad. 4. Just like I read before, there's no designated flight attendant for Premium Economy passengers, so they treat you just like the economy passengers. Overall I want to say Singapore Airlines is not the best, personally I think Cathy Pacific or China Airlines are better than Singapore Airlines in terms of foods, services and overall experience.","Not the best airlines","4" "2019-02-01T14:18:01-05:00","Desktop","4","review","The service was good and there is good legroom. I was disappointed by the movie choice there were very few recent movies on offer. The food was reasonably good,","Disappointed by the movie choice","0" "2019-02-01T12:29:32-05:00","Desktop","2","review","Could not check in on line - kept receiving error message. Paid extra for forward seats but could not get inflight movies for first three hours of the flight. The plane was not really clean with left overs from last flight. Krisworld magazine all ripped and the lamb pie well below standard you would expect of Airline rated number 1 in the world. First flight with Singapore Airlines and memorable for all the wrong reasons. Also a Kris Flyer member for 2 months and still not received membership card","Could not access in flight entertainment or checkin online","1" "2019-02-01T10:35:07-05:00","Desktop","4","review","We had never flown with Singapore Airlines before and we had heard great things about them. It was a good flight but the service was not quite up to what we were expecting and neither was the food, felt a little disappointed.","Good but not outstanding","0" "2019-02-01T10:20:24-05:00","Mobile","5","review","Two long flights 10 hours London to Singapore and then 13 onward to New Zealand. Whole flight experience was efficient, comfortable with good service throughout. Fair selection of movies, good entertainment system with noise cancelling headphones. Food and beverages also of z good standard.","Smooth and comfortable","0" "2019-02-01T07:09:42-05:00","Desktop","4","review","I was looking forward to flying with Singapore again and had told my travel companions about them. As we were part of a group booking, there was no option to pre book seats. As we wanted to sit with our elderly friends, I emailed SA to ask if they could help. And help they did, by booking us into four adjoining/adjacent seats on all five flights. The service was the usual high standard, with a kind and gentle crew for which nothing seems too much trouble. I did dock a point due to the lower quality of food, which was not as good as the last time I used them. My friends, who have travelled on many airlines, couldn’t agree with my high praise, citing KLM as superior. The check - process at LHR was slow. I cannot see the point of using self check-in machines when the bag drop queue is huge and takes just as long at the desk. It may help the airline in some way, but is not helping the customer.","Quality of food has slipped","2" "2019-02-01T05:55:20-05:00","Desktop","5","review","First time with Singapore won’t be the last. Great flights with a super cabin crews on nice A380s The food was the best I have eaten on a plane and I have flown a lot. Changeover at Changi was a breeze and the lounge whist busy was good. Everything on time no issues at all","Great flight and service","0" "2019-02-01T04:50:43-05:00","Desktop","4","review","SQ915 on 31 Jan 2019 Overall smooth except for the delay. Rather messy when boarding too as everyone rushed in when it was priority boarding. But it’s not SIA fault. More of the airport staff on the ground. Need better crowd control. The lounge is good, should be the best in Manila airports. The crews are courteous and helpful too. Overall good flight","Overall good except the delay","0" "2019-02-01T02:54:35-05:00","Desktop","1","review","First time I've ever left a bad review: The email below and the title say it all- still unresolved after 1 month & 5 days, £600 lost- in essence stolen, with the cancellation of a return flight, no notice or valid reason given. Customer services are very willing to talk, provided you wait for them to call back at an unagreed time. Really wasn't expecting such hideous service, and theft, from a normally highly rated airline Numerous proven lies, and excuses- now have the choice of writing this off, or going to a solicitor. Transcript form email below- 1 month , and circa 10 calls after flight was cancelled: I need to discuss please: 1) why the return flight was cancelled without being informed- I found out by accident on December 26th- this has taken 4 weeks to get nowhere 2) why I was told that by yourselves that the booking agent cancelled the flight, when in fact Singapore airlines cancelled the flight 3) why the first supervisor dealing with this committed to getting back to me by Friday 28th December, and did not. In fact the commitment was never met- NO MISSED CALLS 4) why I was told there were no longer any spare seats on the plane for the cancelled ticket, even though online, both Singapore airlines and 3rd parties showed plenty of availability 5) on the day of the flight, I flew alone without my partner, and ... there were at least 5 seats unfilled (I can guess the official answer to this) 6) Why it takes so long for you to get back- I think I am still owed a return call from the 2nd supervisor I spoke to, after the first did not return my call 7) why nobody in your organisation transfers details of this case to the person subsequently calling- the result of this is a large waste of time for all concerned 8) linked with question 7- why nobody in your organisation is able to progress this internally between calls and emails- it's a complete internal comms failure and massive customer disappointment. 9) Why was a return flight offered on 8th January, with a supplement that was never disclsoed, which I had already said was too late and never agreed to- it would have resultant in circa £1200 in cheap hotel fees and lost income. AT NO POINT DID I AGREE TO THIS","Return flight cancelled with no notice, no refund, call centre no help","2" "2019-02-01T00:38:07-05:00","Desktop","5","review","2nd time of using this airline, & i can not fault the service the food, the people. the economy seats are just adequate, you get what you pay for, premium do look alot bigger, will consider that if i fly that far again. always choose the oriental food, its great, even for breakfast. the staff are so efficient, & nothing is too much. plenty of toilets on a big plane, always clean.","perfect service as always","0" "2019-01-31T22:00:19-05:00","Desktop","4","review","Normally one would rate Singapore Airlines as excellent, on this flight and on the next leg, the food was so poor, it was almost inedible, so much so that I did not eat most of it. Cabin crew, even in the back of the bus, were as usual superb.","Not as good as usual","1" "2019-01-31T21:01:13-05:00","Mobile","4","review","Flew to Australia for the first time and really enjoyed the experience with Singapore Airlines. Staff really friendly and could not do enough for passengers. On board food was surprisingly good. Would definitely recommend and use again myself.","Great value for money and fantastic service","0" "2019-01-31T18:46:29-05:00","Desktop","3","review","The premium economy seats are not worth the extra $890 each we paid, there is not a lot of leg room I found the only advantage was 2 seats instead of 3 in economy, but compared to Hawaiian Airlines which charges only $165 for Extra Comfort seats and have way more leg room. Singapore Airlines is certainly too expensive. The food was nice and it was good that you could book the cook.The service was ok. The comfort packs were also terrible we got a pair of socks and toothpaste/brush. Hawaiian give you a moisturiser, lip balm, refresher spray, ear plugs, eye mask, socks, a comb. Coming home to Brisbane we got bottled water given to us at the start of the flight, going over no bottled water offered.","Premium Economy","0" "2019-01-31T17:48:49-05:00","Mobile","4","review","We travelled business class both ways on our trip. The staff of Singapore airlines were exceptional and the food great. Originally we were excited to fly on the new Dreamliner however having flown on SA A380 business class previously we were a little disappointed. Nothing compares to the big girl.","Fantastic staff","1" "2019-01-31T15:53:58-05:00","Desktop","3","review","I hadn't flown Singapore Airlines for about 30 years, so decided I should try them again. To be honest, I wish I hadn't. In the past I had found them to be pretty good but over recent years have flown Cathay and Virgin. On all four legs of my flight, I had selected (and paid extra) for the front row of Premium Economy. The extra leg room was great. When boarding my flight from Singapore to Melbourne, I found a woman and her child in my seat. I had to argue with her to return to her ticketed seat. Non of the cabin crew came to assist. That aside, I would have to say the whole Premium experience with Singapore Airlines fell way below that of other airlines.No welcome drink, a WAY below average amenities travel pack, no dedicated toilet, no dedicated staff, poor on-board service, and not clean! (I had to clean the tray table that the previous traveller had spilt red wine all over). I chose Singapore Airlines as their flight times suited my itinerary, but, for the extra price paid, I would be reluctant to fly them again.","Not the Best","2" "2019-01-31T15:07:00-05:00","Mobile","4","review","We were rescheduled to Singapore Airlines when our Scoot flight was interrupted. Good food, very smartly dressed attendants, reasonable comfort. Not much of interest to me in the in-flight entertainment.","A good flight","0" "2019-01-31T14:24:03-05:00","Desktop","5","review","Whenever I can, I fly SQ and I'm always satisfied. If your going to go for the extra legroom seats on their A330s in economy, pick an aisle seat because the head room on the window seat isn't great.","SQ is always good","0" "2019-01-31T14:13:54-05:00","Desktop","4","review","Very good air line. Clean and comfortable.Most of the facilities are common but the service was very good. the staffs were courteous ,obliging and attentive. It was a comfortable flight from Colombo to Hanoi through Singapore. The food was good but not very good or excellant.I am unable to say I enjoyed the food. It may be that I didnt get what I was looking for. Nothing to complaint.I will travel again in Singapore Air Line.","A pleasant journy","2" "2019-01-30T22:31:08-05:00","Mobile","5","review","Smooth journey from start to finish. As a nervous passenger I felt quite at ease. Takeoff and Landing relaxation music and safety video are really nice touches to put nervous passengers at ease. Thanks Singapore will be sure to fly again with this company.","Excellent","1" "2019-01-30T22:04:08-05:00","Desktop","3","review","Having heard so much about how brilliant Singapore Air is, and after a very poor experience with its rival (actually, cheap-rate subsidiary) Scoot on the same route, my wife and I decided to fly this seven hour trip to Sydney with them. The cost was much the same as flying a standard airline from London to Singapore - almost twice as far. I have to admit we were rather underwhelmed by the experience. Don't get me wrong: baggage drop, boarding and on board service was completely acceptable. But the seats were underpadded, and legroom was not great. And the food (no choice left) was nearly inedible. Sadly I may have to find another alternative for this route next time.","Underwhelming experience","0" "2019-01-30T15:53:04-05:00","Desktop","4","review","I had a very comfortable experience flying SQ. Although it is pricey, it is worth what you paid for. After boarding, they gave hot towels to freshen you up. The inflight meal is ok and delighted that they do not use plastic spoon/fork etc. Coffee, tea, and water were also served. Inflight entertainment is good, my only complain is that my earphone is not working properly. The seat has a 3-prong socket, while the complimentary earphone only has one with a 2-prong addition, not sure if it is the earphone or the seat. You may always ask the courteous staff to assist you.","Comfortable flying experience","0" "2019-01-30T11:29:29-05:00","Desktop","5","review","The service o Singapore is excellent as it always is. I have flown with them many times and they never disappoint. They are attentive and you are treated with utmost respect and provide the service you wish for. Premium economy is very nice ad almost make it not worth the extra for business.","Great flight, excellent service","2" "2019-01-30T10:54:58-05:00","Desktop","5","review","I always find 10+ hour trips to be tiring and not the most pleasant. However, my return trips on Singapore Airlines were much easier thanks to the service and quality of flying with this company. The flight attendants work hard but are very polite and friendly and provide excellent service. I paid for extra legroom seats as I find it easier to sleep this way and another benefit is that I was seated across from two lovely flight attendants during the take-offs and landings. Note that if you opt for this legroom option the entertainment systems need to be put away during those times. I always prefer to fly with Singapore Air if possible.","Always A Positive Experience","0" "2019-01-30T09:52:30-05:00","Mobile","5","review","Our return flight home was just as good as the one over. SIA delivered their world class service consistently again!","The best airline in the world indeed","1" "2019-01-30T08:33:16-05:00","Desktop","5","review","Always the best airline to fly. Great, friendly service, good food and clean and modern planes. Flight attendants are so much more customer oriented than US Airlines.","Flight from SFO to Hong Kong and Singapore and back","2" "2019-01-30T07:42:27-05:00","Mobile","4","review","Though it was quite expensive to travel from direct Ahmedabad to Singapore through this airlines but I must say we experienced good hospitality with time saving journey.","Reached comfortably by all means","0" "2019-01-30T05:10:34-05:00","Desktop","4","review","In Jan 2019, I booked the bulkhead aisle seat on premium economy and paid extra for that. However, my family members could only get two rows behind me (no aisle seat available). On checking in, we were happy that they noticed that we travel together and upgraded my family members to the bulkhead seats + aisle with no additional cost. A birthday tip: If it is your birthday and you are flying on SQ, you can call the SQ customer service in advance of your flight and request for a special birthday cake arrangement at no cost at all. They will then specially prepare a nice birthday cake + champagne for the birthday person + those travelling together. It is nice when you arrange it as a surprise for the birthday person.","A tip if it is your travelling partner's birthday when you fly","3" "2019-01-30T04:58:19-05:00","Mobile","5","review","I have previously rated Singapore Airlines in a somewhat negative way however after my latest trip that has all changed. Travelling with children is never easy however Singapore Airlines did everything to make it easier. From check-in to arriving in Singapore the staff could not do more to help and make the journey pleasant. I would have no hesitation flying with them again.","So much better","0" "2019-01-30T02:41:57-05:00","Mobile","2","review","I must say that we had always been happy customers of Singapore Airlines - although my last review was negative due to a very unpleasant check-in experience in Jan 2018. This time, it was mostly about the food. Normally, I can’t fault the professionalism of the flight attendants. However, something was awry on this flight. We took off at 8.40 pm Singapore time, but dinner wasn’t served until 11ish pm - that’s 3 hours later. After the meal and tray collection, we managed to have some sleep, only to be woken up at 2ish am as they were serving breakfast. The dinner was just ok, but the breakfast was the worst ever - a stale bread roll and a cold muffin. Seemed like a cost-cutting measure to me. Very disappointing in-flight experience. ","Has the food quality dropped?","2" "2019-01-29T18:31:49-05:00","Desktop","3","review","I would definitely not rate Singapore airlines the best airline in the world. We went premium economy, yet the seat were the same with slightly more leg room and we still had to use the economy restrooms. The food was almost inedible, with only the deserts (pre packaged) being ok. Would not recommend this airline.","Really not that amazing","2" "2019-01-29T15:46:57-05:00","Desktop","5","review","As usual, SQ always deliver their best services. I have only experience bad service for one in the many times I have fly with them. SQ will always be my first choice when choosing a airline.","SQ as expected","2" "2019-01-29T11:10:32-05:00","Mobile","5","review","Second leg of return trip from Perth Australia , economy seats by emergency exit gave excellent leg room, touch screen movie/TV was easy to use, food and drink was superb, served by very attentive polite cabin crew. WC was always kept clean throughout the flight. Crew professionaly managing a difficult fellow passenger who very demanding allowing a timely take off. Very impressed and will endeavour to use the airline in the future. ","Excellent cabin crew service, food and seats","1" "2019-01-29T08:44:23-05:00","Mobile","5","review","It was my first time flying with Singapore Airlines in Premium Economy and have to say it was a fantastic flight. All service served with a smile. From the check-in desk at Changi airport, through to the Krisflyer Lounge, and especially the on-board service, the experience was phenomenal. Sylvia was the flight attendant who looked after me and she was amazing. She made sure I was comfortable in my seat, brought out snacks for me and made sure my wine glass was fully topped up. Fantastic food provided by Singapore Airlines (notwithstanding I wasn't flying Business) and an amazing in-flight entertainment system with over 300 movies and 150 TV shows. The flight flies by in an instant. I absolutely loved my experience with Singapore Airlines and will definitely fly with them again. One of the best airlines in Asia, and the world. Try them - you won't be disappointed! ","Fantastic Singapore Airlines Flight","3" "2019-01-29T05:03:33-05:00","Mobile","5","review","Travelled out with my family from LHR on a 777-300er in economy which was incredibly enjoyable all the way. Literally managed to sleep like a baby as the seats were so comfortable the leg room brilliant with firm footrests the recline was like that of premium on most other airlines and the width at 19” is as good as you will find in the industry anywhere due to the generous 3-3-3 config where as most other airlines operating 777’s will squeeze in an extra seat to make a 3-4-3 configuration (try emirates for example!).Food and incredible choice of beverages fantastic help yourself snacks of various kinds whenever you want them the cabin crew were as always so professional friendly efficient and helpful. IFE is superb with a great range of movies and all manner of entertainment both new recent and old and a screen monitor which is massive for economy with a separate touch screen remote. Also excellent quality in ear headphones for you to keep! Blankets pillows eye shades socks combs tooth paste/brush razors shave cream and vavrious other amenities all provided. Toilets spotless as was the cabin and it’s lovely calming ambinence. Then onwards on a 3 week old 787-10 journey to Bali/1 year old A350 Jakarta - Singapore and brand new one month old A380 back to London with its equally and superb new cabin design.Again all these other sectors were also absolutely fantastic and replicated the initial outbound journey form LHR.Singapore Airlines fleet is incredibly new when compared to many other airlines they just keep getting better and better and never rest on their laurels for a moment. Service levels are top notch both in the air and on the ground. CS team are always spot on and will do everything to help within there means I cannot fault it. This airline has never once in my 25 years of flying with them disappointed or let me down in any way and you will not find a better airline in the skies today hence their number 1 status in skytrax and TA amongst others. You would have to really be one of life’s miserable moaners to find much if any fault with SIA but unfortunately as we all know some people will complain about anything for various ‘motives’ no matter how good the product or service. I highly recommend anyone to fly with this airline you won’t be disappointed and you will have a fantastic time on board.","The very best airline the world has to offer by far","6" "2019-01-29T00:48:52-05:00","Desktop","3","review","We used Singapore Airlines 26 Dec 18 returned 29 Jan 19. We used premium economy. Leg space was good although the leg support is useless. Sydney-Singapore leg my partner's seat wouldn't recline, the attended had to climb on and force the seat back. The attendants missed us twice to provide a meal, I had to remind them on both occasrion. The last meal Singapore-Sydney was disgraceful. One mouthful vegetables spat them out, no flavour and tasted like they were cooked in dirty water. There were aspects that were satisfactory and expected however we were very disappointed as we had greater expectations.","Holiday With Singapore Airlines","3" "2019-01-28T22:51:45-05:00","Desktop","5","review","The flight was very comfortable and a very modern aircraft. Staff are lovely, they are very polite and helpful.","Very comfortable flight","0" "2019-01-28T22:07:59-05:00","Desktop","5","review","Excellent service, updated movies, comfortable seating, food was good. Friendly staff. Overall a very pleasant flight.","Flying Singapore Airlines","0" "2019-01-28T20:23:21-05:00","Mobile","5","review","Being a long haul flight, SQ2 that flies from Singapore to San Francisco via Hong Kong, it is the best flight to fly to Hong Kong as they serve on full, and utilize best equipment, i.e. They use the latest 777 with the latest interior (full flat bed). I had the Book the Cook menu of Lobster Thermidor with fresh asparagus, very delicious and well presented. Always choose the bulk head seat of row 11 to get more leg-room. ","SQ2, best flight to Hong Kong","1" "2019-01-28T15:32:50-05:00","Desktop","5","review","Both my wife and I were very impressed with the faclities, food and service. It was our first experience with airline and will definitely fly with them again - we have both joined their frequent flyer club.","Very, very pleased with the flight","2" "2019-01-28T12:35:37-05:00","Desktop","5","review","My family and I love Singapore Airlines. First class service. From checking in to your destination you receive service with a smile. Good food, great entertainment for a long flight. Always good movies.","Very good flight","1" "2019-01-28T05:34:03-05:00","Desktop","4","review","Great flight connecting in Singapore. Food fantastic with a great menu handed out on take-off. This is the reason for travelling with Singapore airlines as even in economy the small things are taken care of. Staff very helpful at all times Airbus a380 is outstanding and another reason we choose Singapore airlines!! Very comfy + roomy. These planes are much better than the others including the new dreamliner which is small and uncomfortable in comparison.","Very good flight as always!!!","1" "2019-01-28T02:02:37-05:00","Desktop","5","review","We have flown different airlines in the past but Singapore airlines has been one of the best - for space and service mostly. We didnt find the in house films particularly exciting although there was a huge selection in various languages - could be they just werent to our personal taste. The food was reasonable although it beats me how all the airlines seem to offer quite a lot of stodgey food. The fresh fruit salad was wonderful. Flying via Singapore with a long connection time we took advantage of free bus tour around city; Got a few hours quality sleep in a transit hotel in the airport. Tips given staff at Singapore Airways which we enjoyed.","Long flight made pleasant","1" "2019-01-28T01:47:02-05:00","Desktop","5","review","This is my 4th time using Singapore's Suites Class and it just gets better every time. It would be hard to improve on the quality of the seating, food/drink or service. Our last flight was on Sunday, January 27th and the crew were.even better than what i previously thought was the best i could find. This is my go to airline for destinations anywhere close to Frankfurt when traveling from the US to Europe.","First Class Cabin Staff beyond compare","2" "2019-01-28T00:44:49-05:00","Desktop","3","review","Our flight out to Houston was great. The service and the food quality was very good but the return flight was nowhere near as pleasant. We were sat at the rear of the first economy section near the toilets and despite our requests the staff were unable to do anything about a cold draught. In fact the whole section was a bit cold with most people wrapped in their blankets","Draught and cold","0" "2019-01-28T00:25:31-05:00","Desktop","4","review","Although I rated 4 stars for the review, Singapore Airline is still my first choice of flight if I have to travel overseas. The staff are friendly and efficient, and the airline is reliable and safe. Also, Singapore airline flies to more destinations that I like to travel to. My small whinge is about the seat and food. I know the seats are getting smaller across the airline industry, but having flown Singapore to HCMC on older aircraft model, straight after Canberra to Singapore leg on a newer model of the aircraft, made it so obvious that we used to enjoy much larger space in Economy seats. I wish Singapore Airlines could make itself stand out from the rest by bring us back more spacious Economy class. The food provided by Singapore Airlines is not too bad, but given the airline has consistently been a world leader, I was hoping they could also excel in this sector. Having flown both Business Class and Economy Class in the last 2 years a few times, I think I can say that the airline meal is quite mediocre compared to other airlines such as Thai Airways or Korean Airlines. I could be setting my expectation bit too high here, but since Singapore is so well known for the quality and variety of local cuisine, I was hoping the airline could match the reputation.","Efficient and friendly, but seats are becoming less spacious...","0" "2019-01-28T00:09:47-05:00","Desktop","5","review","everything about the flights was very good , seating , crew, food. very helpful and respectful. entertainment very good .","my flights were the best i've ever experienced","1" "2019-01-27T21:01:41-05:00","Desktop","4","review","Traveling through Manila Airport is not very pleasant. Singapore Airlines makes it much more bearable. It is by far the best choice between Singapore and Manila. Check-in was smoother than many other airlines at Manila Airport. The queue was short and the terminal fee refund process for OFW was fast. Boarding was organized. Singapore Airlines has been cutting corners in the past few years. However, this flight was actually better compared to the flight a year ago. Inflight service standards did not drop and after-meal ice cream was available again. The food was also yummier. The new B787 from Singapore to Manila was a welcome upgrade. However, the B777-200 from Manila to Singapore was really old and its IFE system was really outdated. They should get rid of it soon.","The best choice from Singapore to Manila","0" "2019-01-27T20:26:29-05:00","Desktop","4","review","We were excited to fly Singapore Airlines for the first time in its premium economy class. I used the book the cook option ..tick. It started very nicely with us handed an express card to expedite our progress through immigration and security..tick. Unlike Cathay Pacific who invite premium customers to board at leisure, we were boarded with economy class on the Singapore Paris leg???? yes, really. xxx Having travelled premium on other airlines before we were actually stunned not to be offered a welcome drink as we reached our seats. A small detail but a detail nonethe less, and details are what you pay for when you pay double. Were also drank from plastic cups not glasses. The onboard service was very prompt and our flights right on time. The toilets became unkempt on all four legs of our flights. Overall a pleasant journey, but after reading glowing reviews about Singapore being the World's leading airline, I guess we expected the airline to outshine Cathay Pacific and Air New Zealand, but it did not.","Economy service with a larger seat","1" "2019-01-27T18:15:07-05:00","Desktop","5","review","Very pleasant flight. Air hostesses were so friendly and helpful. Snacks,food and drinks were good. Hostesses spoke English well and looks amazing in their uniforms.","Pleasant flight with friendly efficient service","1" "2019-01-27T17:47:02-05:00","Desktop","3","review","On 17th Jan caught late flight out of Singapore to Adelaide. Had all the hype Singapore Airlines using new planes but were surprised to get onboard, be offered no drink, only hot towels, and then lights were turned off very quickly. First time have experienced this happening. Normally get on board. Offered a drink(s) and a meal. I was travelling with 9 members of family, and it was lucky they were not relying on a meal. Are Singapore Airlines cutting back? Forgot to say my grandaughter is a vegetarian and was not amused with the breakfast she was handed. Have flown with Singapore Airlines many times, but will not be in a rush to do so again.","Disappointed with Singapore Airlines","2" "2019-01-27T15:14:19-05:00","Desktop","5","review","Great service, comfortable airline, love using them. I would use them again and have no issue recommending them.","Round trip to Myanmar","2" "2019-01-27T10:10:02-05:00","Desktop","4","review","Good comfortable flight. Food was surprisingly good. Even the vegetarian meals tasted great. Not over seasoned. Seats were comfortable though once again would like a bit more space between rows. This was a full flight and the staff could not be faulted.","Great Flight","0" "2019-01-27T08:51:59-05:00","Desktop","5","review","They had great lobster, Kyoto Kaiseki for food, and the are awesome. The service was very very attentive, both Krug (2004 special version) and Dom (2006) were served. The bed was great, and they had a turn down service after dinner. A upside about SQ first class was that they provide 100MB free WIFI onboard, and you can use them when you were in north pole. Another great thing about this flight was the LAX star alliance first lounge, they had great service, and the shrimp cocktail tasted good. But the downside is that the plane was parked in the outer port, so shuttle connection was needed, and I hated that since it was packed with people and luggage.","Niche service, great food!","1" "2019-01-27T06:01:04-05:00","Desktop","5","review","Very organised and efficient check in and no délais. Pleasant boarding and seat allocation. Smooth and confortable flight with good meals and good entertainment on board. Very helpful flight attendants and overall a good flying expérience with Singapore Airlines.","Pleasant and confortable flight","0" "2019-01-27T03:41:54-05:00","Mobile","5","review","We recently flew from Melbourne to South Africa via Singapore return. The Singapore Airlines experience is a refreshing change from the Middle Eastern Airlines we have been choosing for travel over the last few years. I feel the folks at Singapore understand the meaning of hospitality and service and deliver both in spades. The flights themselves were very good despite the turbulence which we experienced especially on the legs between Singapore and South Africa. Take offs and landings we so smoothe. Food quality was very good by economy class standards as were the variety of beverages on offer. The only downside were the overly demanding Indian passengers who are condescending towards flight attendants and behave as though their needs are the only ones requiring attention. Overall, a great job by Singapore Airlines. Well done.","Two families travelling yogetger","0" "2019-01-27T03:40:06-05:00","Mobile","5","review","There’s a reason that your hear positive things about Singapore airlines! Even in economy it’s comfortable, there’s extra room and the food quality is good! Their entertainment is up to date, and the little details such as providing flying essentials are appreciated when you’re tired and heading home after a big journey. ","Exceptional ","2" "2019-01-27T03:33:42-05:00","Desktop","5","review","My wife and I were on our way home from a 6 week cruising vacation to Indonesia and Australia. We now find that we need to have Mobility Assistance when we travel and we were looked after very well from check in to the lounge. Whilst the food was not particularly to our liking in the lounge it did not bother us too much. At an appropriate time we were collected and wheeled to the A380 aircraft departure gate and onto the aircraft; all this went very smoothly and we were welcomed aboard and looked after. The seat arrangements vary so much on different airlines, especially when the seats are converted to beds and this is where I had a problem. The 'cubby hole' where my feet would reside when laying down was too small for me so was a little uncomfortable but suited my wife very well. It is a long flight and food and entertainment was very acceptable, but that is what I have come to expect from this airline. On arrival at Heathrow, we were dealt with very proficiently by the waiting PRM service and soon gathered our baggage from the carousel. We have always rated this airline and continue to do so after this flight.","Attentive Cabin Crew","2" "2019-01-27T00:43:11-05:00","Desktop","5","review","Having flown with middle eastern airlines the last 2 years I went back to Singapore for a try. Well I found the business class product better than last time A HUGE IMPROVEMENT! The staff were great, the Sin - Per aircraft was updated from the last time I flew this route 787-10 now. I wanted to fly the A380 from LHR- Sin but was full due to time of year (Chinese new year) so was a bit worried as last time I flew singapore the aircraft was dated and tired looking . However this was one of the updated planes and it was fantastic- I'd say it was one of the best flying experiences in my 30 yrs of travel (incl first class) . I really enjoyed the flight which at 13 hrs is a big plus. The chair was full flat as expected and very comfortable. The ife and The Movies were not as expansive as Emirates but I had work to do so could live with that. The screen was NOT touch screen like the 787-10 which was a pain , I think this has been upgraded now on alot of long haul flights ? I think this is the only let down at the moment they should try and get some more blockbuster New release movies and shows.... Food was top notch I booked the chef and had the lobster (famous for SINAIR ) it was delicious. The wine was good, with Charles Heidseick flowing nicely but I did have to ask when boarded as it wasnt offered with the initial drinks. Had a few hrs sleep no problems and the staff onboard were great with my little kid. The wifi was complimentary but did drop a fair bit but I managed to get a bit done. 5 stars - I'm now won back over, sorry emirates. I will be flying Singapore more often now. WELL DONE on a great product. Singapore lounge is one of my favourite- see my review of it. 5 stars","NOW MY NUMBER 1 heres why *","21" "2019-01-26T17:42:10-05:00","Mobile","2","review","My daughter was flying back from Japan with Singapore airlines. She had two flights in total, one to Singapore and one to perth. Both of which the flight attendants were extremely rude and unhelpful. When my daughter told me this I was shocked and decided to write a review. Singapore airlines usually provides fantastic service, and I am dishearted to hear that while there was no parental figures there, the cabin staff decided to act in a heavy handed manner to my daughter and her friends. This is unacceptable considering my daughter was dehydrated most of the flight because the flight attendant refused to serve her water.","Treated poorly by the cabin staff","4" "2019-01-26T12:54:42-05:00","Desktop","5","review","The airline you choose to fly with is important on any holiday. Singapore Airlines are one of my favorites. Their cabin service is second to none and the quality of their planes is outstanding. Singapore Airlines are not one of the cheapest but they are one of the best. Always start and finish your holiday on a good note and to do that select a reputable airline that will safely get you to and from your destination in comfort and style.","Who you choose to fly with is important","1" "2019-01-26T11:32:16-05:00","Desktop","5","review","Singapore airline is more expensive but it is reliable, easy to book with great economy service. Flight attendants are extremely attentive and polite. It is SOOOO much better than United Business. Asia airlines, in general, are great and bring back the pleasure of travel we used to have in the USA 10 years ago.","Great Experience","1" "2019-01-26T11:17:38-05:00","Desktop","5","review","As usual the ground staff and cabin crew were polite and helpful. On this flight we had an unexpected upgrade from Premium Economy to Business Class which was good. I have Economy and Premium with them before and have no complaints.","An unexpected upgrade.","1" "2019-01-26T08:18:34-05:00","Desktop","5","review","Headphone on seat not working but staff did everthing to fix it + offered different seat and ask other guest to change so we could change together. Overall meals can be rated as good. Bit strange just socks and no amenity kit in prem. eco. but sleeping mask and ear butts been available on request (thanks to staff again). THis was needed due to 2 chinese ladys which had just to much red wine during flight","Perfect Service","1" "2019-01-26T04:38:55-05:00","Desktop","4","review","Flight was on the new 787-10. Seats width and leg room were adequate for a 1.8m traveller. Red-eye flight that had breakfast service before arriving in Fukuoka. Service is typical SQ, which means it is more than decent and competent. New revised KrisWorld entertainment system is top-notch, both in physical hardware setup and entertainment selection. Excellent!.","New 787-10 with refreshed Krisworld and good inflight service","0" "2019-01-26T04:03:34-05:00","Mobile","5","review","First 18 hour flight and I was nervous but SingaporeAir knocked it out of the park. Business Class is like your own little twin bed cubby. The chairs transforms into a bed and goes completely flat. Everything can be plugged in and charged. Unlimited videos and music. Food was fantastic, especially the ice cream! ","Wow! What an amazing experience! ","1" "2019-01-25T22:37:03-05:00","Mobile","5","review","The whole flight from start to end was wonderful. The cabin crew were very attentive and the food was great. The lounge in Sydney was great too. ","Superb airline","1" "2019-01-25T20:57:05-05:00","Desktop","4","review","We enjoyed our flight with Singapore airlines. The checkin was easy and the staff very friendly and helpful. We had a bit of a delay but were kept informed and the reasons explained. My husband is mobility impaired and staff ensured he boarded the plane first. The flight was not full so we had plenty of room with an empty seat between us. Staff were smart and professional throughout the flight. Food and entertainment very good.","First time flying Singapore Airlines","1" "2019-01-25T20:52:29-05:00","Desktop","4","review","Singapore do a great job of providing in flight service, and their business class seats are very comfortable. The food was excellent, and the kids meals were astonishingly good quality. My one gripe is that they didn't offer us bubbles or any other wine or alcohol on the flight. I would only have had one glass, but I would very much have liked to have had that one glass.","Great flight, great prices, but no bubbles","1" "2019-01-25T20:12:18-05:00","Desktop","2","review","Service is to wishy washy, flight attendants don't want to get involved. I had a child kick the back of my seat a lot. When the child was served food I needed to put my seat up but as I have a special meal served at the same time the attendant didn't ask for the person in front of me to sit up. So I had to bang my head against the chair to eat. My husband asked for the person in front to sit up but the attendant didn't want to ask them. But when all the meals were served everyone had to put their chair up. Come on, consistency we all pay the same, except the child who paid nothing to kick my chair. The food was blah we had two flights back to back and the food was pretty much the same use some imagination and taste. Across from me a poor child on his mother's lap coughed so much (all over me without any hands over his mouth) he nearly vomited continually. His brother next to him also coughed but they didn't turn the one coughing on me his way. The flight attendant just looked on in sympathy for the child. Which I love children but get your act together as a parent and an airline. Sit the parents with children on their laps in the front row where they can not kick others and make sure they are respecting other paying passengers but not hacking all over them.","Training & Common Sense Required","1" "2019-01-25T20:11:01-05:00","Desktop","5","review","Was transferred from a Scoot flight to this Singapore Airlines charter flight due to capacity constraints. This flight was on an older B777 aircraft but it was a fantastic flight back to Sydney. The crew was very friendly even on a very early morning (2.30am) flight. Plenty of leg room and comfortable seating and very easy to sleep. Breakfast service was great. Overall a great flight.","A great flight from Singapore to Sydney","0" "2019-01-25T19:22:32-05:00","Desktop","5","review","I have flown with other International carriers and those were direct bookings but 5 years ago I booked with Virgin and they organised the booking with Singapore Air, one of those 'arrangements' between carriers, and have flown overseas with them since. My flight has never been delayed, they never lost my luggage, the inflight entertainment is tops and the staff on board, at the counter and on the phone have been professional abd personable. I choose to fly Singapore Air","Excellent service","2" "2019-01-25T17:26:04-05:00","Mobile","4","review","Recently travelled from Malé to Hanoi and return, via Singapore. Noticed a delay of about 30 minutes on each leg of the trip, which is something not that frequent on Singapore airlines. The food, inflight entertainment was good. Cabin crew very helpful and smiling as always","Good inflight service, flight delays","0" "2019-01-25T17:20:25-05:00","Desktop","5","review","Very relaxed journey back to home. Everything was good enough from check in to baggage handling. Good inflight entertainment.","Good journey back to home","2" "2019-01-25T17:16:22-05:00","Desktop","5","review","Had a great journey. Inflight services was awesome. Wonderful food selection and i liked the dessert most. Check in and baggage services was good enough. Spacious seat with enough leg space.","Amazing Journey","2" "2019-01-25T16:25:12-05:00","Desktop","5","review","Wow, Flew home from the U.K. via Singapore. First flight on this wonderful aircraft. Singapore Air has always been a favourite and didn't disappoint. I chose an overnight flight. The new aircraft has more room and better seats.I had booked a window seat so after settling in, I put on my eye mask popped in my ear plugs, took a sleeping pill, propped my travel pillow against the window and the next thing, hello Singapore. A great flight and no jet lag.","A380-800","0" "2019-01-25T12:53:39-05:00","Desktop","3","review","I have flown Singapore Airlines previously and they have always been great. On my recent trip to Singapore I actually upgraded to Premium Economy as was disappointed with the service and the food was not as good as it used to be. I flew Economy one way and thought it very average. The hostess was efficient but came across quite abrupt so I was quite surprised. I travel regularly to the UK and fly Emirates and now will stick to them instead of trying Singapore Airlines.","Not as good as I remember","2" "2019-01-25T10:57:09-05:00","Desktop","5","review","Great airline, excellent service and the best sleep I’ve had on a aircraft, this must be because the noise of the aircraft is so quiet. We appreciated being served our food first with what we had preordered (not so on our onward flight with Air New Zealand).","Best sleep on a aircraft I’ve had","0" "2019-01-25T10:42:33-05:00","Mobile","5","review","I’ve travelled down under on six different airlines now and Singapore are by far the best. The service is second to none. The staff are wonderful. The comfort (even in economy) is great. Even the food tasty. Try them, you’ll like them and you’ll just keep retuning.. ... Go Singapore👍","The reason they are number one","0" "2019-01-25T08:44:20-05:00","Mobile","3","review","We have flown with Singapore several times and each time we note the economy class food has deteriorated. We thought the dried out servings and horrible Chilean wine needs addressing. However, we were pleased they have ditched the tired 777 for a new A350 plane, which is a nice plane to fly in.","Poor food","1" "2019-01-25T03:51:33-05:00","Desktop","4","review","Travel several trips with Singapore Airline. Business class. Very good service. Good seats. Very good food served. The internet service is a minus! 50 mb data for free? The cost of the flight ticket requires a better benefit when it comes to natural included service! This is the reason for 4 of 5 points from me. ","Very good airliner!","1" "2019-01-24T23:53:12-05:00","Desktop","5","review","(3 JULY 2018), What an excellent way to have started my vacation to Sri Lanka! SQ 242 on 9v-SWU has been one of my best flights ever. On time arrival and very well maintained aircraft. While the food was somewhat of a downer, the service was out of this world! I am surprised at how fast moving everything is even at the dead hours of the running time of the flight. Toddlers were taken excellent care of and special meals distributed swiftly. This just proves that an airline can really be the best in the industry with hard work an effort. I hope this service would be consistent on any of my future SQ trips.","A great way to start my vacation","1" "2019-01-24T21:45:38-05:00","Mobile","5","review","As always, a warm welcome from cabin staff. Good seating facilities in terms of comfort and quality of in-house entertainment. Great range of movies, music etc which was easy to navigate. The meal was the best we have ever had on any flight and better than many restaurants - very hard to achieve on a plane journey. ","Superb from start to finish","0" "2019-01-24T21:13:09-05:00","Mobile","5","review","It was such a great service provided by the airline and especial the crews who took care of my family. It had a great car for infant.","Great service","2" "2019-01-24T19:49:09-05:00","Mobile","4","review","We took 4 flights in total. First 3 flights were pleasant but Last flight from Singapore to Sydney was not as expected. Seats were uncomfortable and the service was not up to Singapore airline standards.","Nice experience","1" "2019-01-24T19:04:35-05:00","Desktop","5","review","Singapore Airlines knows how to put it together from ""Book the Cook"" to great onboard service and a very clean and comfortable plane. The cabin crew are great and you feel the flight crew are always in control. The AV is great with up to date movies etc. Check in is always a breeze with decent baggage allowances,","One has to be better than all the rest","2" "2019-01-24T17:44:09-05:00","Desktop","5","review","I was lucky I got special price for this flight. Return only paid around USD 100. Good service from the staffs and good meals. hot towel provided before departure. Free earphone for passengers.","jakarta-singapore-jakarta","2" "2019-01-24T16:24:40-05:00","Desktop","5","review","If u want to experience the best service in the air, look no further than SQ. Nothing compares to Singapore Airlines.","Ultimate comfort in the air","0" "2019-01-24T15:46:18-05:00","Desktop","4","review","Singapore Airline is no doubt one of the best (if not the best) airlines in the world. Hence, on any of their flights, you can expect the same level of superior quality (even for economy class). However, this particular PM flight out of Singapore for HK deploys a slightly older model fitted with less than ideal (i.e. non-HD) screens for in-flight entertainment. However, I don't suppose we are short of means to keep ourselves entertained. Not to mention, travelling for business usually means we are armed with laptop and tablets and briefs and documents and all. Right?","Same superior service, except on an older plane","0" "2019-01-24T14:55:46-05:00","Desktop","4","review","Flew from Sydney to London with two hour stop in Singapore, never again. Next time will definitely have a stop in Singapore. The flight is just too long without a stop. Managed to get better seats on check in . The food was also good. Flight attendants are still offering water without having to ask. Unlike Qantas that no longer offer unless you ask. Always plenty to do at the Singapore stop over. Free movies at terminal 3 and great seating to be had around the terminal. Terminal 3 also has the butterfly aviary to see.","sydney to singapore to london","2" "2019-01-24T12:30:29-05:00","Desktop","5","review","The service was just fantastic. Hot towel on take off. Staff friendly would recommend this airline so much.","Christmas","0" "2019-01-24T11:31:55-05:00","Mobile","5","review","Omg! Never flown business class before but what an experience!!!! Was fantastic to be able to sleep in a bed, food ordered from book the chef was fresh and delicious, service was excellent, staff all friendly and helpful. Was looked after like royalty. Will definitely fly again!","Luxury and comfort","0" "2019-01-24T11:31:32-05:00","Desktop","5","review","Flew SQ361 and SQ362 Stockholm - Singapore - Stockholm with the Airbus Industrie A350-900. I was sitting in economy but I had reserved a seat with extra leg room as I am 6 foot 3 (193 cm). However, space was fairly good even in the ordinary seats. Entertainment system was great, large clear touch screen with over 90 english spoken movies, lots of other stuff to watch. Kids enjoyed all the video games controlled by the wire remote that is located in the seat. USB charging available. Headrest is moveable. Food was good for being airplane food, mostly asian dishes. Only down side with this fligth was the stop in Moscow where everyone including hand luggage had to leave the aircraft and pass through security. Felt like an unneccesary stop as not many new people left or entered the airplane. Stop was fairly fast, estimation 60-90 minutes. Overall, I will fly Singapore again when I am travelling to far east asia. ","Great entertainment system, great seats (economy)","1" "2019-01-24T10:24:50-05:00","Desktop","5","review","Long haul trip of some 15/16 hours flight time with approx 3 hour transit time Changi service as usual very good staff extremely friendly and helpful.The food was hot and tasty and choices varied.Aircraft B777-200 and A350-900 clean and comfortable easy to sleep direct aisle access all sectors with a wide choice with entertainment system.This Airline is my first choice for my Onternational travel.","African Experience","2" "2019-01-24T10:20:50-05:00","Desktop","2","review","From check-in to on board, there was TOTAL CONFUSION around what was happening with our luggage and transfer in Brisbane. Firstly, our one hour transfer in Brisbane we were told that we would have to pick up our luggage in Brisbane, go through customs - it's almost like they thought that Australia and New Zealand were the same country and that the connecting flight was a local national flight. Again on board, we were given FIVE different instructions as to whether to fill in Australia customs form even though we were not leaving the airport in Brisbane. REALLY disappointed with this service and most out of character for Singapore Airlines","First time I have been disappointed by Singapore Airlines","1" "2019-01-24T10:05:34-05:00","Desktop","5","review","I am a frequent flyer and KrisFlyer member. I travel regularly in South & Southeast Asia and the USA on various airlines. This was the first time I had the opportunity to travel Premium Economy. What a difference a few inches makes traveling from Sing to LAX. Great service, great meals, and very friendly cabin crew. This was one of the best flights across the Pacific I've ever experienced. The only negative experience on this flight is that I do feel a couple of the lavatories needed some attention. The cost of this flight was actually lower than other comparable airlines. Whenever my budget allows it, I choose to fly on Sing Air.","Sing is King!","0" "2019-01-24T09:54:08-05:00","Desktop","4","review","I am a huge fan of Singapore Air and a frequent flyer KrisFlyer member. I would have given 5 stars but the boarding of passengers was very chaotic, which is normal for Dhaka, Bangladesh. While the crew was very professional, they ignored the dozens of people moving about the cabin near the time of departure. Because of being one of the first to board, I sat for nearly 45 minutes before take off. This has happened to me before on the same route. Nonetheless, I highly recommend Singapore Air.","Great but late take off!","0" "2019-01-24T07:31:19-05:00","Desktop","1","review","After traveling to Australia, New Zealand and Singapore over the Christmas period. We have six flights on a block booking. Three flights where with Singapore Airlines. On each flight we felt the the cabin crew did not really have any interest in looking after us. The first flight from London to Singapore we were told that they had run out of the choice of dishes and had only one dish. After I challenged this the crew member suddenly came up with another choice. The second flight from Singapore to Sydney had a lack of refreshments served and the toilets were in a very dirty state from the start of the flight. The third flight from Singapore to London we were kept in night mode for whole 14hr flight with the exception of two meal servings. This was a 9am take off so ther was no need to keep us in the controlled state. When asking for a refill of coffee during the mail I was met with an attitude that I had inconvenienced the crew member let alone having th ask for milk and sugar. Keeping a cabin in night mode gave my the impression that the the crew wanted to keep our class in its place. It was also noticeable the lack of crew that where available in our section. Three other flights were with New Zealand air a Virgin Australia, the service on these flight were spot on. We will not be booking with Singapore Airline again.","Poor service. Treated like third rate passengers","5" "2019-01-24T06:54:05-05:00","Mobile","5","review","I travelled from Singapore to New Delhi on 23rd January Wednesday Flight No SQ406 ,It was my first experience with Singapore Airline , but it was the best to be honest , air hostess guy named Aidan loo rui yang , very friendly , very nice & I was so happy with the hospitality... Highly recommend to travel Singapore Airlines. Thanks guys for your lovely service.","So happy to travel with Singapore Airlines ","3" "2019-01-24T03:06:13-05:00","Mobile","5","review","With a friendly smile, we were welcomed onto the plane, and it just got better from there. Loads of leg room, constant offers of juice or water to keep us hydrated, snacks as and when you needed them, as well as meals at the start and end of the flight. What more could you need. The choice of in-flight entertainment was also excellent, and we were able to see some recent releases that we had not managed to see yet. Altogether an excellent experience.","Excellent Service","1" "2019-01-24T02:12:52-05:00","Desktop","2","review","Flight and cabin crew were fantastic (mostly) Food was ok. However, we did a lot of travelling, Sydney to Singapore, Singapore to London then the same return... this was not a pleasant experience on pre boarding as we were travelling with very young children. Other airlines we have travelled with, families and people who require assistance are asked to board first... this did not happen. Which made boarding a nightmare.... will not use Singapore airlines again when travelling with children.","Great flight but pre boarding absolutely shocking experience.","1" "2019-01-23T20:17:20-05:00","Desktop","5","review","Flew return trip on SQ SIN-SFO-SIN, if you're flying ECON, avoid at all costs. Bratty, undisciplined kids / babies of Indian passengers. Crying, screaming 12 hours out of 17, parents couldn't care less. Never again. Crew also validated this experience/observation recommended flying SIN-LAX direct instead.","Crying, undiciplined bratty kids","0" "2019-01-23T16:12:19-05:00","Desktop","5","review","I would like to send my deepest gratitude to Narasimhan Saih l and Hu Yan of the Singapore Air cabin crew for allowing me to experience what I deem the best flight I have taken yet. Early in the flight, I had issues with my Wi-Fi and they were so attentive in resolving my problem that I almost felt guilty they were spending so much time coming back and forth to ensure it was being resolved. Again I would like to say thank you to both of them for their great level of customer service! You have a Singapore Air customer for life!","Hands-down Best Flight Experience All Thanks to Cabin Crew!","2" "2019-01-23T15:59:26-05:00","Desktop","5","review","good wide seats with the always exceptional signature singapore airline service. however the plane was very worn and in desperate need if updating.","very good","0" "2019-01-23T05:08:48-05:00","Mobile","5","review","We chose Singapore Air on purpose for our next trip to Cambodia. The flight from Amsterdam to Singapore was obviously operated by Singapore’s beautiful A350 aircraft and continued on daughter company Silkair. Let me focus a bit more on the Singapore flight between AMS-SIN. This was without a doubt my best Economy class flight. All staff were very helpful and professional. The food on board is the best I’ve had so far, with much choice. Only downside was the fact you need to pay for seat selection nowadays... but that has become reality I guess, following the other bigger carriers such as KLM, Lufthansa, Emirates,...","Best airline in the world","1" "2019-01-23T02:54:30-05:00","Mobile","4","review","Singapore Airlines flies with the modern Airbus A350-900 between Amsterdam and Singapore. These aircraft are brand new, consequently in good repair and offer a spacious impression. But it is still cattle class, so the seats are cramped and the aisles narrow with the 9 in a row layout. However, the friendly cabin crew, a trade mark of SIA, the extensive entertainment possibilities with the large screens in the back of the seats and the palatable food (palatable for airline standards) are the positive points. Singapore Airlines is to be recommended, even for the cattle class on a 12 hours flight.","The best cattle class","0" "2019-01-23T01:27:27-05:00","Desktop","5","review","Travelled for a Christmas break in Singapore and then onto Perth. Flights were all on time. the A380 LHR to SIN was clean and comfortable. Last time we flew we were able to book the upstairs economy cabin, sadly seems this is not available anymore. Smooth flight and great service. Stopover in Singapore was worth it, 787 flight SIN to PER seats not so comfy. On the return journey we went straight though, the 13 hours SIN to LHR is gruelling but service again was attentive which made it a bit easier. We have flown this journey before with Singapore Airlines and would do so again. We booked our flights way in advance so cost was comparable to other airlines.","Singapore Airline great serviece","1" "2019-01-23T00:17:49-05:00","Desktop","5","review","I mean it when I say I couldn't find a point to critcise, even if I tried to find one. The experience from the word go was something every airline should aspire to follow. Small things like wishing you as you get into the check-in line, asking whether we wanted help of any sort (at our age it matters although we did not need any), boarding assistance, in flight service, politeness and that ever present smile. I have travelled by many many airlines all around the globe and invariable heard some sort of argument somewhere along the line. Not with this , oh no. Overall, as heard from all others too, a memorable experience. You have competition from Cathay Pacific though. So far I had always rated them 1 but now you tie up (oh yes, they are cheaper though) :-)","Couldn't find a point to criticise even if I wanted one","1" "2019-01-22T23:42:58-05:00","Desktop","5","review","We just completed this trip from Singapore to Hong Kong and I must say that this is a first class airline. Fantastic seats. A great entertainment package. Super service!","What a Great Trip","0" "2019-01-22T21:20:41-05:00","Desktop","5","review","Very clean air craft. The toilets whenever we used them were dry and clean. The cabin staff were extra polite and prompt. The AV system worked well. The diverse entertainment menu was good. The Flight took off on time and landed on time too.The landing was also smooth. Overall a pleasurable experience.","Flight to Hanoi","0" "2019-01-22T20:34:20-05:00","Mobile","3","review","Booked our flight in May. Then, just weeks before we fly, Singapore Air inform us that we can not return on the date booked, we have to go a day later. So we then have to change accommodation, connecting flights (which Singapore Air said they would arrange) etc. No apology or compensation for the inconvenience. Crew on BNE-SIN great, going the extra mile to try and fix a problem with my TV. Food, not so good. Seats, cramped all round. Crew on SIN-CPT okay, not quite as friendly. Food, meh. Seats, cramped and very uncomfortable. CPT-SIN, Crew okay - more interested in getting the job done, than service with a smile. Fool not good. Seats cramped, uncomfortable. SIN-SYD Crew just didn’t seem interested at all - as little interaction from crew, as possible. Started to feel nauseas at the smell of the food coming. Just horrible. Seats, as usual, VERY cramped and uncomfortable. Tried to check in at SYD for connecting flight - NO FLIGHT BOOKED! Even though it was on the ticket. Will NOT be flying Singapore Airlines again!","Won’t do that again!","1" "2019-01-22T18:18:26-05:00","Desktop","3","review","We left Auckland on 22 December and returned 19 January (total of 4 flights) and was booked in premium economy. I had a expectation of what the service would be like having flown the same class on other airlines. BUT : The service was poor, the one hostess in our section serving on the right hand side was very abrupt on the Auckland to Singapore leg, the food very disappointing, and the toilets were never cleaned during the flights, causing the paper disposals to overflow and making using the bathrooms unpleasant. The only leg of our journey that was an exception was the flight from Johannesburg to Singapore. We also were not seated together on 2 legs of our journey and the check in staff were unapologetic and unhelpful. 10.5 hours is a long time to sit with strangers if your family is sitting somewhere else. I have seen Singapore airline's advertising and was looking forward to the flights (even if the trip was 25 Hours) but the reality was shockingly different. I will never fly them again and would actively advise others not to.","Singapoer Airlines do not live up to its reputation - never again","2" "2019-01-22T15:14:34-05:00","Desktop","3","review","It really does grieve me to say this, because I am a big fan of Singapore Airlines and a Gold Kriss Flyer member. Unfortunately this was a flight spoilt by the manner and attitude of one or maybe two members of staff. The flight started really well when we were upgraded to Premium Economy. I had flown PE before with Air new Zealand, but not Singapore. We had the two seats at the front baulked (A+C). The first noticeable thing was, there are only three rows of seats (2x4x2) and no real separation from economy, in fact the menu and food was identical to economy. If i had paid the Premium fare I would not have been impressed, there was no noticeable attention, that isn't afforded in economy either. In fact it would fair to say, that there was not much attention at all. This all accumulated when a stewardess, whilst serving my wife and I a beer with our meal, used one beer can to fill two cups and in doing it so fast, it overflowed the cup. I had to hold the cup over aisle before I could place it on my tray. There was not so much as a backward glance from the stewardess. My only comparison was Air New Zealand and I am afraid they left Singapore for dead in all departments, including seat space, comfort, attention, quality of food and indeed manners. Manners and customer service is something I have never had cause to question whilst using the airline on many, many other occasions. However on this occasion it was missing. It certainly won't stop me flying with them again, because a flight is only as good as its crew. There were a few on this flight that i don't think will be making a career with Singapore Airlines for much longer.","An airline is only as good as its staff!","3" "2019-01-22T14:59:49-05:00","Mobile","5","review","I have flown Silk air for short bound trips around SEA for many years. They have consistent good quality services when compared to many other airlines. Due to the short flight duration and the need to serve the meals, the flight crew are always on high tempo. Despite that, they carried out their roles professionally. ","Consistent Quality Service","0" "2019-01-22T13:58:59-05:00","Desktop","5","review","Nice flight, clean and helpfull staff, same terminal for transit in changi international airport, good choice in flight entertainment, good food ","Enjoy","1" "2019-01-22T12:51:57-05:00","Desktop","5","review","My first premium economy flight with this airline. Singapore is definitely my favourite airline, any class! Everything about this airline is always very good! Premium for medium haul flight was excellent... extra leg, extra width, extra seat lean back, extra size TV screen... food great, everything superb!","My favourite Airline!","0" "2019-01-22T12:19:59-05:00","Desktop","4","review","The flight was good,staff friendly and helpful. The food was good. When seat in sleep mode the body position needed was for me particularly user friendly. Difficult to stretch out as you had to lie diagonally across the bed. Must be more difficult if you are taller or bigger. Bit hard to get out.","Long flight","1" "2019-01-22T12:14:55-05:00","Desktop","5","review","We liked the new layout of the new business class in the Airbus 380 very much. Lots of space, lots of storage room, great entertainment system with a good selection of movies. Especially liked the fact, that the seats are very wide (30 inch), compared to the other airlines who think 18,5 to 20.5 inches is business class worthy. This makes a big difference when sleeping in the flat bed configuration. The food and drink was excellent, really top quality. The service was also excellent, very friendly, very attentive and helpful crew! Great experience. Singapore Air is our favourite airline, especially for long distance flights.","Great experience, like the new business class","2" "2019-01-22T10:52:33-05:00","Desktop","5","review","Singapore deserve the title for best airline. From start to finish their service was far above average. All flights were on time or early, ground crew efficient and cabin crew were fantastic. We were on the A380 upper deck and it was wonderful. We chose window seat up the back. You get a little compartment for your things which is really handy.","Best in the world","0" "2019-01-21T23:48:03-05:00","Mobile","5","review","Since I booked my flight this airline has been giving me privilege. I can choose the front seat with no additional cost because I bring an infant. They also provided bassinet for my daughter to sleep on during flight. The aircrew was very friendly and really help me with the baby needs. They give us toy, they would warm your bottle if you asked or even warm the baby food or pack them if you want a go-to. ","Wonderful experience ","0" "2019-01-21T20:56:29-05:00","Mobile","5","review","From the moment you board Singapore Airlines it is such a wonderful experience. Australia and back couldn’t have been better. The standard professionalism attention to detail, kindness and smiling throughout service is amazing. Nothing too much trouble. Their uniforms are so lovely and they pride themselves in appearance. If only other airlines took a leaf out of their book. The cuisine is incredible, such a fantastic choice served on crisp linen. For me business class is worth every penny and their lounge in Singapore is also a wonderful Experience. This airline deserves to be No 1","Wonderful Experience","2" "2019-01-21T20:55:06-05:00","Mobile","3","review","Everyone knows these people are amongst the best but we had a less than good experience a couple of days ago particularly where the air staff are concerned. They were curt, abrupt and did not make for a nice flight. They barely had time to listen to a request for tea - which should have been part of the meal anyway, and when I got it, it was cold. I was told to turn my light off, even though I was reading - and the choice of films was very poor too. I’m assuming this was a one-off experience and fully expect to have their usual high standard on our return flights.","Not good","0" "2019-01-21T14:19:15-05:00","Desktop","5","review","Our flight from Sydney - Singapore, on the A380 was in their Suites. Overwhelmingly incredible experience. From the suite itself to the staff service, food, chair and bed, it really was first class treatment all the way. Singapore - Shanghai was in their 'normal' first class. Chairs very comfortable and service and food outstanding as always.","First Class Suite - First Class experience","1" "2019-01-21T06:32:23-05:00","Desktop","5","review","I was travelling on SQ on 18 January 2019 and it was morning flight with my family. I am very happy and to applaud Mr Rahim for his great customer service that he showed to my family member. He will pop by to see us if we need anything and ensure that we are feeling comfortable throughout the journey. \ Keep up the great customer service Mr Rahim.","Great Customer Service by Flight Steward Mr Rahim","2" "2019-01-21T06:09:22-05:00","Mobile","3","review","I had never flown on Singapore Airlines and was looking forward to flying to Singapore and then on to New Zealand for a wedding. Whilst it was great to be in Business Class, I was disappointed by the unreliable service - it very much depended on the crew member, and I was unlucky to have two cabin crew who treated me like I was in the way. They went through the motions but really gave a good impression of not caring less. Also I was absolutely disgusted by some of lavatories (and that was on all 4 flights back and forward to New Zealand). They were not maintained and also stank. The question is, would I fly with them next time I go to NZ - I might try the opposition. Singapore Airlines, it strikes me, rely on a reputation they no longer deserve. ","SINGAPORE AIR OVER PROMISES AND UNDER DELIVERS","3" "2019-01-21T05:47:38-05:00","Desktop","1","review","Today I received answer regarding an enquiry for compensation in regard to flying from Phnom Penh to Copenhagen on business class, because of a 14 hour (!) delay that resulted in a great loss of business for me and my partner. In this answer I was told that Singapore Airlines do not offer compensation for our financial loss and loss of business. This is not the customer service that Singapore Airlines are known for, and I am sad to hear that you treat a dedicated and returning customer this way. We chose to fly business class because we have experienced in the past that Singapore Airlines have fantastic service, and everything goes as planned. So, when we booked expensive business class tickets we expected the service that we were promised when booking our tickets. Since we did not get the service we paid for in regard to the flight plan, or the service on the connecting flight from London where we were seated in economy plus class (Not business class as we had booked), I would expect that Singapore Airlines would go beyond what is required by law and offer some sort of compensation. Instead Singapore Airlines have now lost a happy customer and I can in no way recommend business associates, family or friends to fly Singapore Airlines in the future.","Horrible service","2" "2019-01-21T05:32:50-05:00","Mobile","4","review","The trip was made in 23 hours. Comfortable seats Enough space around you Very good entertainment system with large selection of new movies and big screens for watching Great service and champagne:-) The a380 is more quiet though Good headset is provided if you don’t bring your own. Food is average and you get enough ","Comfortable long haul trip ","2" "2019-01-21T05:24:24-05:00","Mobile","5","review","From start to finish the service I got was second to none, the food was above par and the response speed from pressing the service button was like a personal service! First time I’ve flown with Singapore airlines and would suggest this airline to anyone ","Superb service ","0" "2019-01-21T02:46:43-05:00","Desktop","5","review","staff very attentive and remember your request. seats are comfortable and serve you towel. Food is good and service levels are excellent. There are some areas where airlines need to improve, one is the seat allotment during return flight could get only middle seat for us although tried 48hrs before travel and could not get Indian veg. I could not change the meal option on line as there is no provision for that. I had to eat Asian Veg. I being a platinum member of air vistara ( Singapore airline is a promoter of air vistara) most of the staff do not know about this and had explain to the staff","one of the best airlines","2" "2019-01-20T22:41:07-05:00","Desktop","4","review","Had a pleasant flight on the Singapore Airlines from Singapore to Zurich. Had to transfer to a Swiss Air flight to Geneva.","Pleasant Flight to Geneva","0" "2019-01-20T21:57:10-05:00","Mobile","5","review","Really enjoy flying with Singapore air. We have done it several times and they never disappoint. Staff are well trained and very friendly. Nothing is to.much trouble.there home airport is amazing. Prices always competitive. We would highly recommend Singapore air.","SinSingapore Air is the best","0" "2019-01-20T21:46:14-05:00","Mobile","5","review","Found a pieces of left over tissue stucked at cup holder and toilet is not well cleaned even before take off. Cabin crews should ensure their service standard horned to them. Overall a pleasant flight. ","World Class","0" "2019-01-20T19:09:18-05:00","Mobile","5","review","The service provided by Singapore Airlines are setting an excellent example of the best you can get. They have the best inflight entertainment. Food is awesome. Travelling with a toddler is no hassles at all. They provide bassinets for the toddlers such comfortable for the toddlers. Six hours of flight will be non tiring and entertaining coz of their inflight entertainment collection. For Indian to note that they should book their meals while booking their flights also to your surprise they have an option of Masala Chai in their beverages menu...","Setting high standards","1" "2019-01-20T16:13:19-05:00","Desktop","4","review","My wife and I recently flew to Stockholm on Singapore Airlines code share with SAS to celebrate Christmas and took along with a lot of presents for the family. In all our four bags weighed 96kg. We thought this was ok working on the normal SAS business class allowance of 2 x 32kg. However the leg Sydney to Singapore was under an SIA flight number rather than SAS and SIA has a weight allowance of just 40 kg each. This took some frantic repacking at the airport to squeeze under the limit. Incongruously coming back the other direction all the way to Sydney our bags could weigh 2 x 32kg under the flight rules. This would seem to be an anomaly that needs fixing.","Watch your weight","1" "2019-01-20T16:04:45-05:00","Desktop","5","review","I was very well looked after by the Singapore staff. I transferred from China Airlines in Taipei, and could not find the transfer desk (and had no onward boarding pass). But I went to the gate, where they welcomed me and printed the pass without a fuss. The plane was a 787, very smooth and quiet, and there was plenty to drink and to eat. I read the Financial Times weekend edition, and arrived after a 4 and a bit hour flight none the worse for wear. Service onboard was attentive without being annoying.","Very comfortable","0" "2019-01-20T14:13:25-05:00","Desktop","4","review","The trip was very good with great timely service. It was a lot better than the flight across. The top level of the A380 was a good place to travel economy particularly the outer two seats.","Good flight","1" "2019-01-20T13:29:47-05:00","Desktop","4","review","Bali to Singapore plane had mechanical issues, but with another plane, SA managed to get all of us to Singapore, many of us missed our connecting flights and SA gave us complimentary overnight stay with taxi, hotel, breakfast, lunch and dinner, taxi return to airport to fly non-stop to Newark. I was in premium economy, my friend in business class. While the non stop is almost 17 hours, the crew was extremely accommodating. The only issue for me was the foot rest didn't stay up, the attendant stuffed it underneath so it would stay up but I gave the bag back after a while also the seat next to me the foot rest didn't stay up. I was as comfortable as I could be on a long flight.","Great passenger service","0" "2019-01-20T01:13:34-05:00","Desktop","5","review","We recently flew with Singapore airlines to travel to Thailand from England. What a fantastic flight company! The staff were so friendly and more than helpful. The in flight entertainment was great and being able to choose what you wanted on the screen was amazing. We couldn't recommend this company more!","Recent Flights","2" "2019-01-20T00:28:56-05:00","Desktop","1","review","Airbus 350-900 the latest cattle truck employed by Singapore Airlines. The economy section has the most uncomfortable cramped cabin of any plane in their fleet. SA has gone from one of the best airlines to a standard of a budget airline. Leg space has been reduced dramatically, seat width cut drastically, armrests... the next air rage front as one battles to share the 25 mm wide armrest with your neighbouring passenger. The seats are the most uncomfortable I have experienced....like sitting on wooden bench....something that a Monk might be forced to sit on as a penance. Over the course of a 13 hour flight I got an extremely sore bottom. If you want an exit row seat then you have to pay up to US$120 per leg To travel from Italy to Australia SQ245/246/355/356 return cost us an extra US$600 as I am 6ft 3in and in a normal seat my knees hit against the seat in front. In a flight the year before I had my knees gashed as the passenger in the seat in front slammed their seat fully back. I yelled in extreme pain called the cabin staff and attendant said that the person in front was fully entitled to put their seat all the way back and I should have booked an exit row seat....what an attitude! I had a deep gash and severe bruising for over the next 10 days. The aisles are so narrow that if you dare to have your elbow on the outer armrest then it will be hit by the food trolley. The fit down the aisles is barely minimal. My wife had her elbow hit on all the legs we flew. In the exit rows 47 seats B and J have a stupid entertainment screen set up where the stem has a right angled bend that intrudes into the seat leg space. Why they chose this configuration is beyond me as the adjacent seat has a straight stem. Food.....or should I say ""slops"". Once noted for great food in economy class this has deteriorated to some of the most foul food I have ever tasted. Ordered seafood meals for all legs and did not eat all of the main meals as three of them consisted of a piece of disgusting smelling fish in a sloppy gravy. The fish didn't even taste like fish.. The only saving grace was a breakfast that consisted of a smoked salmon omelette. We like to split our trips into sectors with an overnight stop over. I might try going with Emirates again but Dubai is not the best stopover destination if you have been there once.....Las Vegas on steroids! Unfortunately flying to Australia the choice of airlines is limited with a majority having hubs in either Asia or the Middle East. All in all I fail to see how this airline can be voted No1 in the world. If it were to be rated on purely the economy cabin then if would be well down the list. It is interesting that first and business class which only make up 25% of the seating dictates the thinking of the groups that rate the airlines. All in all this Airline and its A350 is really amongst the also rans.","Makes Jetstar look like a1st class Airline","9" "2019-01-19T23:45:40-05:00","Desktop","2","review","Cramped, basic seating, the options on the menu made for a terrible food selection the plane was old fleet and there was oo entertainment to watch.","Less than Average trip from SIN to BKK","2" "2019-01-19T19:37:30-05:00","Desktop","4","review","The flight was great. The schedule was on time and the ground crew were great. During the flight, there was a little problem with the in-flight entertainment but they resolved it well. In-flight meal was awesome and the service was great. Overall experience, I was satisfied and wishes to fly with Singapore Airlines again.","Very good experience although only short-flight","0" "2019-01-19T19:04:34-05:00","Desktop","5","review","Once again our Brisbane to Manchester flight with Singapore Airlines was of the highest quality, on the ground and in the air. The cabin service was excellent, the meals were of a high standard, the entertainment was extensive, the drinks list more than adequate. They really are the best!","Once more superb service","2" "2019-01-19T17:17:25-05:00","Mobile","5","review","Very comfortable flight with lot of movies to watch in the inbuilt screen with excellent Indian vegiterian food.. Best flight experience till date..","Comfortable with awesome Indian vegiterian food","0" "2019-01-19T15:14:43-05:00","Desktop","5","review","always been excellent,theres no wonder why people talk about this airline,salute and excellency of service.","consistency","0" "2019-01-19T11:35:47-05:00","Desktop","4","review","On the way to the airport I had a nasty fall and almost cancelled, but I told the Singapore staff and they were absolutely amazing, ice bags appeared, wheel chairs at Singapore and Bangkok. They were very attentive during the flight as well. I have not given 5 stars as the plane had the seating arrangement I dislike, the diagonal feet area which I find so uncomfortable but on the first flight they later gave me a bulkhead seat where one's feet go straight out. I cannot thank them enough.","Wonderful attention","0" "2019-01-19T10:34:50-05:00","Desktop","3","review","Flight to Singapore was good could not fault whatsoever, cabin crew excellent, however to food was appalling not only on the Heathrow to Singapore leg but Singapore to Auckland must do better!","Living on Past Reputation","0" "2019-01-19T09:31:22-05:00","Desktop","5","review","having some time before the flight, we managed to book the chef and pre-ordered the Lobster Thermidor for one of the meals back to Singapore. crew service was also warm and professional, and a smooth flight back that afforded us some rest to recuperate from the anticipated jetlag.","booked the chef!","1" "2019-01-19T09:10:30-05:00","Mobile","5","review","This is our 2nd time flying with Singapore Airline. The staff are very polite and friendly. If you want something they go out their way to get what you wanted. In flight entertainment was good with new movies etc. Food was good. The flight back home the food is good but the breakfast meal before we land at LHR they have ran out of the omelettes meals but had lots of the seafood one. Unfortunately my wife couldn’t have the seafood as a allergy. One of the flight crew (Air stewardesses) offered her own breakfast omelette to my wife. She went and beyond to do this and we thanked her. We definitely fly with Singapore Airlines again. Thank you Singapore airlines.","Fab flight","2" "2019-01-19T08:05:01-05:00","Desktop","5","review","smooth flight from singapore to dusseldorf; timely takeoff, warm reception by the crew, and friendly professional service throughout the flight. point to note is that you can book the chef and order ahead for business class meals","smooth flight","2" "2019-01-19T04:41:35-05:00","Desktop","1","review","We had!! a booking in Singapore to Lombok and back (on 10 February to 17 in February). A morning when I woke up, an email arrived, that somebody-somhow deleted our booking and we get back the money also, although we didn't want that!!!! We have to fly there, because there are programs and accommodation reservations, what we cannot and don't want to cancel! Since then, two weeks have passed, we wrote more emails, but besides the automatic replay and they we asked for the patinece, I didn't get any answer and solution about what happened. We need this tickets, but the price now much higher, like when we bought it. It is becoming a nightmare! We are about to go, on holiday and have no tickets, but we bought it on time.... Of course I could buy the ticket again, but at a much higher price! But I don't want, because I bought in the right time. I will travel 10,000 kilometers to Singapore to travel to Lombok from there. But how can I get started?","This is Nightmare!!!!","3" "2019-01-19T03:20:14-05:00","Desktop","5","review","Always a pleasure flying Singapore Airlines and getting real cutlery when eating meals. Good selection of in-flight entertainment. Even though the flight was full, it was relatively a pleasant journey. No wondering it is ranked highly by travellers and industry.","Great airline","0" "2019-01-19T02:00:14-05:00","Desktop","5","review","the trip was wonderful. the stewards and stewardess were friendly, the foods were a superb combined with its excellent presentation. wonderful and will only fly Singapore Air","WOW what a deal for premium economy. Traveling International is a must!","1" "2019-01-18T23:52:14-05:00","Desktop","3","review","Boarding poorly managed - Ike a mob of sheep being herded down the gate, then trying to separate us into some sort of order. Water, just purchased, confiscated at security at the gate. Yet we had real cutlery on board. Seat comfortable enough. In flight entertainment - better off downloading your own choices before flying. Food - dire, bland, over cooked. Wine - still only offering red or white - and pretty awful at that. Reverted to drinking spirits.","Just don’t eat or drink","0" "2019-01-18T20:31:41-05:00","Desktop","1","review","We use to fly Singapore airline regularly ...normally service and approach was OK . This time total opposite From Frankfurt to Singapore the aeroplane was not clean ; carpet etc ,but we tried to ignore and fall a sleep .However the second half of our trip was even a bigger disappointment. We were simply told :if we are asking for Dinner there wont be breakfast for us .....??????If we choose breakfast it wont be served dinner ????? For a very reputable airline paying $15000.00 very unusual.Nil beverages. What is happening :administration is going wrong ????","Big disappointment! Not the airline it used to be ,very unfortunate..","5" "2019-01-18T19:55:58-05:00","Mobile","5","review","Already at check-in service started to be better than other airlines at Pudong Airport: Friendly, quick and big service. Then on board getting a nice seat, but problems with my suitcase there (some problem with underfloor cabling making space too narrow), so they offered me to change to another seat with better space for my suitcase. Then food and drinks belonged to best in the world of Airlines! (Lufthansa should learn how to make a real „Bloody Mary“) Thanks for all attentive, fine service on board! Good wine good food!","Just super service!","0" "2019-01-18T19:54:58-05:00","Desktop","5","review","We travelled with our three children from Melbourne to London with a (very) brief stopover in Singapore. The flights were extremely comfortable, on time, and we enjoyed excellent customer service from the fabulous SQ staff. ","Makes long haul travel with children much easier!","2" "2019-01-18T17:13:26-05:00","Desktop","3","review","I'm a great admirer of SQ which personifies all things Singaporean with eye for detail and a very smart crew. However have been disappointed with their turn around times. For instance while most customer friendly airlines have already intimated clients about the NY snowstorm related changes that they can make to their flight schedules SQ is yet to decide less than 12 hours before the flight! US state such as Penn and NJ have already declared a state of emergency and have declared some of the interstates to shut. Emirates, AA, South west all have gone ahead and last night allowed travellers to change their flights to one taking off over the next few days at not extra charge so they don't get caught in the snowstorm! Time to lead the pack of customer friendly airlines!","Not the most proactive","0" "2019-01-18T17:03:31-05:00","Mobile","3","review","We were very disappointed with our recent experience. OK we are only in humble economy class but deserved better. We checked in online as soon as it opened but there were virtually no seats left and on both flights we were allocated last row seats next to the toilets. I managed to get a slight improvement on this but on the second flight would not have been able to sit next to my wife had another passenger not offered to move. The food on the first flight was good but very poor on the second flight. The breakfast was an insult - a muffin and stale roll. No hot drink was offered with either meal on this flight. They have just been voted top airline - but I don't know how.","Not the airline it used to be","1" "2019-01-18T16:26:46-05:00","Desktop","2","review","on returned trip from BKK on December evening, the service was absolutely not SIA standard which was a vast difference form the trip to BKK on the 25th December 2018. the crew seems like new stewards or stewards but there was no greetings nor smiles nor curtsy attitudes as their norm. food was thumbs down for sure. even wine was served without asking which type i wanted.","usually good experience but this flight return form BKK was lousy !","2" "2019-01-18T12:43:53-05:00","Mobile","3","review","Seat was narrow and front row had no windows. The extendable seat was totally useless as it was too low to support my legs. Service was average and food was pretty ordinary. Wine was delivered in a begrudging manner and coffee was served luke warm.","Uncomfortable ","0" "2019-01-18T12:31:54-05:00","Desktop","5","review","A return flight from Brisbane to Bangkok for my annual holiday. Departure and arrival times where good. In flight entertainment was fantastic although the audio on the return flight from Singapore was very loud even at the lowest level, plane looked rather new. Easy check in at both airports. Check in and cabin staff where great. Food was a little poor compared to past years, not all bad but the main meals where very below par. Leg room in economy was ok, tall people might like to pay a little extra for more legroom though. A solid 9/10 from me, lift your food quality for a perfect score .","Fantastic airline.","1" "2019-01-18T11:18:13-05:00","Desktop","4","review","Went on Singapore Airlines Premium Economy, and very glad I did. Really great experience for such a long flight, and all the key requisites such as food, space and comfort were met. Plenty of entertainment on the seat back screens - good selection of movies. Food was excellent for airline meals, and a good choice - drinks were also plentiful, and again a good choice. Seat had plenty of room, and was comfortable. Very small Premium Economy cabin which was good as it was very quiet.","Really Good","1" "2019-01-18T10:21:24-05:00","Desktop","5","review","Seats on the Boeing 777ER are very spacious but a bit odd - very complicated procedure for achieving full-flat and back again, and you need to lie at an angle if you're more than 5'6"". Food on this sector was exceptional.","Painless","0" "2019-01-18T10:03:16-05:00","Desktop","5","review","After 40+ trips across the Pacific with United and other airlines that ply this route, I finally sprung for Singapore Air. From the moment we board this 17 hour non-stop flight, the courteous service is better what other airlines can only hope for, and probably be the envy of other airline CEO's (providing they traveled incognito). Arriving at Changi Terminal 4, it was simply just wonderful for our entire family. I simply cannot find the superlative words to praise enough about this airline. All I can say is try it once and you would consider USA to be of 3rd world quality.","Outstanding is not the best descriptive word","0" "2019-01-18T07:22:46-05:00","Desktop","5","review","I am a member of Krisflyer. I have redeemed my mileages several times and got redemption tickets even to USA. The scheme of redemption is above average compared to other airlines, because SQ often offers promotion. And when I got problem with my reservation or my ticket, the ground staffs, both in my home town and head office in Singapore, gave very fast response and satisfying way-out. I always bought ticket on SQ website, because it’s very easy to choose the date, fare, and make changes.","Comfortable seat, good meal.","0" "2019-01-18T07:17:55-05:00","Desktop","3","review","we were very disapointed with the very cramped seats,especially in width,on the dreamliner,Perth to Singapore.What it must be like on the non stop Qantas flight Perth to London,I cannot imagine.As always with Singapore passenger Assisted Service,we were very well looked after in Singapore on outgoing and return.What we were struck by on the SIN to HRW leg was the too often forgetfullness of cabin staff to simple requests e.g to have a drink with my seafood meal which is always served first with all the other pre ordered choices some 20 mins or more before normal flight choice.These minor complaints will certainly make me look at all options now,and not automatically book our annual flights to OZ as we have done for a number of years.","seat squeesing and lower than normal efficiency from cabin staff","0" "2019-01-18T06:04:18-05:00","Desktop","2","review","My wife was reseated at check in to a seat without a window. She did not like it and we asked to change seat. They first refused with the argument that this was a ""pilot"" seat during rest. I had to take the stewardess aside and complaint hardly, after that they agree to change back to the original seat. I don't undertand why they not in the first run priories the passenger, the pilot don't need a window anyway during his rest. Also the seats in business class were quite hard and not so comfortable as with other airlines. Also the points for for this return flight has not been registered accordingly to the Eurobonus program so I need to do some extra efforts to get them properly registered. This airline has degraded, in the past the service and seats were excellent.","Not as expected","3" "2019-01-18T03:31:33-05:00","Mobile","5","review","We didn't realize this was a 17 hour non stop flight! Travelling with 3 boys under the age of 10 was scary to us, but the kids did better than we thought. Singapore Air successfully gave them endless inflight entertainment. The kids also liked the fact there was ice cream that came with each of the meals (2 times) served on board. The crew offered drinks and snacks often. They even offered donuts as snacks! Our 3-year old must have eaten something bad before we boarded the plane and surprisingly the crew had activated carbon pills when we inquired of it. We liked the schedule. It left at 10pm just in time for us to fall asleep, and it arrived in the morning. It helped us minimize our jetlag. We will definitely be flying with Singapore Air again!","Our first 17 hour direct flight with 3 little kids","1" "2019-01-18T01:28:58-05:00","Mobile","1","review","The business class seats are so uncomfortable and would not be suitable for someone of a larger size. I ordered the Japanese set and it is so horrible tasting. Rice and fish which is supposed to be served hot is lukewarm. The portion is also so small. I think this is the result of cost cutting. SQ instead of improving with the rest of the competitors have lagged behind them now.","Uncomfortable seat and horrible food","8" "2019-01-17T23:52:47-05:00","Desktop","3","review","Flew from Zurich to Singapore on New Years Eve. Unfortunately the German holiday makers heading for Thailand have no idea how to behave on long haul flights and their constant up/down, walking around, loud conversations and drinking meant sleep was almost impossible to get and little consideration was shown to other passengers.","Not A Pleasant Experience","1" "2019-01-17T23:48:37-05:00","Desktop","4","review","Flew CHRISTCHURCH to Singapore and then Singapore to London Heathrow. First time in years without a stopover in Singapore and the last time like this. Ended up with a 777 for both legs which is no where near as comfortable as the A380. Service is good and food better than others but for comfort the last leg was not nearly as comfortable, seats on the 777 certainly don’t suit tall people.","Another Flight, Another Review","1" "2019-01-17T23:05:44-05:00","Desktop","5","review","Took a long haul flight. The stewards were fabulous and friendly. They would attend to any request for drinks etc. Inflight movies / tv programs also a bonus.","Brilliant staff","0" "2019-01-17T22:52:22-05:00","Desktop","5","review","Great flight. The attendants were attentive, yet very discrete. The leg room was better than I thought. For airline food, the food was quite palatable. Very happy with Singapore Airlines. Very helpful spcustomer service in the airports and on the plane.","Great airline company","0" "2019-01-17T17:41:05-05:00","Mobile","5","review","I was very impressed on this airline. One of my flights was over 10 hours long and not only did the flight attendants deliver great customer service they cleaned and cared for the restrooms to ensure they were and clean and tidy. They did it every couple hours. Very sad that a foreign airline is far superior in all areas of the service and cleanliness to American Airline companies that I have used in the past internationally are inferior.","Singapore trip","0" "2019-01-17T17:21:20-05:00","Desktop","5","review","Well done SIA you have the best service ever truly enjoyed my flight. Highly recommended to others this is the best flight.","excellent service","0" "2019-01-17T17:16:23-05:00","Mobile","3","review","I have flown to Perth WA with Singapore Airlines on 2 occasions now. I must start with a positive which is the Premium economy seat on the 380 is superior to the 777 The second let from Singapore to Perth is a poor seat on an aging aircraft. The main issue is lack of attention from the air crew. You don’t really see them apart from serving meals in Premium because they are attending a large capacity economy class. I have in the past flown Business and the gap in service is too wide considering the cost of Premuim I will not fly Singapore Airlines again but in future will try the Qantas none stop flight from London to Perth.","Just Average At Best","1" "2019-01-17T13:31:09-05:00","Desktop","4","review","Always dread a long flight and we have always found Singapore Airlines offer a good service. Staff are always so courteous. We are entertained by the in-flight service, catching up on favourite television shows and movies. Sometimes the food is to our liking or not (we tend to be fussy), but on this flight we enjoyed it all. The toilets were close at hand and we were lucky and did not have to join a queue. We prefer to pay the extra on flights rather than go with some of the cheaper airlines, though we would, of course, love to be upgraded one day!!!!!","Long trip - friendly crew","0" "2019-01-17T11:33:44-05:00","Desktop","4","review","Melbourne to Singapore - 777 refitted plane. I last flew two years ago and was so impressed by the space of the seat and leg room I was happy to be going with them again, even if they were the more expensive choice. What a shock. They have reduced the seat and pitch size. We did depart on time and in row order. The teenager in front of me reclined as soon as we were airborne for the whole 7.1/2 hour daytime flight and my entertainment screen was a hands-length away from my face! Ran out of everything but beef by the time they got to us (seat 47). We arrived safe and sound however, but the whole experience was disappointing. Returning on A380 was better. We were on the upper deck economy which was roomier than the 777 plus has the added storage next to the window, plus there was just 2 not 3 in the row by the window (YAY). The food was dire though and almost inedible but at least we had the bread rolls and cheese/crackers were okay. So ultimately it is okay BUT it is still economy and you will have the squeezed in experience with no real bells and whistles. Is it worth paying hundreds more than other carriers? I won't go out of my way to book with them again unless it really suits or they have a deal going.","Good but still economy squeeze","1" "2019-01-17T10:11:40-05:00","Desktop","5","review","I really enjoyed the service provided on this airline. I never had such a comfortable flight - as compared to other airlines on the same route.","Amazing experience, definitely lived up to its reputation","0" "2019-01-17T06:17:44-05:00","Mobile","5","review","I flew SQ with my mum who is very old last December to Sydney Australia to visit sister and returned in January I must mention the service was very good.In ground handlings at all places when we needed special assistance it was given Mr Viviann in Sydney Australia has to be thanked especially for this.In flight among the many who took care of us well I have to make special mention of Ms Noel in flight SQ 222.Then Ms Natasya Customer Service Manager who assisted us sorting out many clarifications was of immense help and her conduct was professional & curtious All three I must say are exemplary employees I wish them and Singapore Airlines all the best","Excellant Service Both inflight & customer care","0" "2019-01-17T05:29:24-05:00","Desktop","5","review","Just perfect! Great onboard service, very good food selection and quality. Good legroom (being 1.9m tall and rather ""big"";-) and superb entertainment. Thai was the return flight and compared to the outbound flight operated by LH, singapore Airline was better in service, quality and entertainment. Perfect service / additional attention to details to our 6 year old son!!!","Excellent Economy experience","0" "2019-01-17T05:05:31-05:00","Mobile","4","review","I fly business most times and Sin business class cabin was very good. It’s very modern, comfortable and spacious. Their inflight service was good but slightly above average in customer service. They checked on you infrequently enough where I had to call them a couple of times. Inflight food was very good quality, I am vegan so a bit of a challenge which they met well, and I had to reject the final course as it was too much. The lounge at Brisbane airport was more than adequate. However, a big disappointment was the business lounge at Singapore. It was way over crowded ( they have 3 types gold, first and business) the food was average but tasty enough, alcoholic drink selection was good . I guess the over crowding was the worse part. Luckily I also have a priority pass and left and went into the SATS lounge which I found far better , less drink and food selection ( although make your own laksa was fun) but the decor was bright better laid out and less people was the better part. ","Business class mixed rating ","0" "2019-01-17T05:04:37-05:00","Mobile","4","review","I actually booked my ticket through Scandinavian Airlines (SAS) but the whole trip was operated by Singapore Airlines. This carrier comes with a very high reputation and it is deserved. The cabin staff go out of their way to make the journey pleasant. The planes are well maintained and cleaned and the seating is excellent. The beds require a fairly simple action of folding the seat back down and rolling out the bedding. This gives a better bed than the fully reclining seat. My schedule meant that i had a journey of breakfasts. More thought could be given to those passengers, like myself, who were making an almost 24 hour trip. We arrived in Brisbane at 7.30pm. I had eaten nothing since the breakfast i received 6 hours earlier. Better food service would have gained the fifth star.","A good airline with great service","0" "2019-01-17T04:37:57-05:00","Desktop","5","review","First time i flew Business Class with SA.. its a wow experience. The tickets are expensive but you get alot for your money. You arrive well rested and forfilled...thats what its all about i think Excellent staff..","Luxury flight","0" "2019-01-17T02:11:10-05:00","Desktop","5","review","Smooth check in, and boarding. The staff were polite and helpful. Meal choices were listed in a menu and were served efficiently. Food served was above average.There was a large playlist in the movie choices. The seats are a bit cramped but are quite comfortable for this class of service. The cabin crew was regularly checking up on the passengers and serving drinks and snacks even on a flight originating at midnight.","Good flight, good service.","0" "2019-01-17T00:49:38-05:00","Desktop","3","review","We have used this airline numerous times over the past decade, but feel that the standards have dropped markedly. The food was very ordinary, the wine too and choice was limited. Premium ecomony seats are definitely better than economy, but having flown with another Asian airline on their PE seats, it was not in the same class. Staff are pleasant, but with a couple of exceptions, not friendly or welcoming. Their rewards programme must be of the worst around, with its complete lack of flexibility, and poor and expensive purchase options.","Not what they used to be","1" "2019-01-16T21:38:47-05:00","Desktop","5","review","From checking in our luggage, to boarding the plane, everything was run smoothly and the staff were very friendly and helpful","Efficient, friendly and comfortable","0" "2019-01-16T20:49:29-05:00","Desktop","5","review","As always, Singapore Airlines exudes professionalism. Their attention to detail and attentiveness is unsurpassed. My wife is allergic to wheat and gluten and had ordered a gluten free meal. Such meals on flights are often sadly lacking in imagination, showing how little the airline really understands about such things. I am pleased to say that she was served the best gluten free meal she has ever had and was delighted! The inflight entertainment available was varied and of good quality. Thank you Singapore airlines, for making our flight so pleasurable.","Attentive and helpful.","0" "2019-01-16T20:13:38-05:00","Mobile","4","review","I have travelled several times to Australia with this airline and on every occasion the service has been exemplary. The cabin staff are polite courteous friendly and efficient. The choices of food are reasonable considering they have to cater for a wide variety of tastes. The airline is also very reasonable on pricing compared with other airlines. I will definitely use them again.","Best airline in my view!","0" "2019-01-16T20:10:17-05:00","Desktop","5","review","The service along the trip was very good.. The food was great. The staff very friendly and helpful. For economy class, the seat was comfortable. My kid was very enjoy flying with Singapore Airlines . Amazing experience. Thanks Singapore Airlines","Best Airline service ever!!!","0" "2019-01-16T18:53:12-05:00","Mobile","5","review","We flew with Singapore Airlines directly to London Heathrow for a return trip over Christmas and New Year. The check in Staff were amazingly friendly and polite, helpful with heavy coats and additional carry on bags that we had. The flight was on time. Business Class is pure luxury. Flat beds, flat screens, up to date movies. Food is wonderfully fresh and beautifully presented. The Crew are very attentive and respectful of sleep time too; unlike others who wake you up :(. Our return flight was delayed by 2 hours due to lateness of flight coming in which was not too much of a problem. We took off at 11.50am instead of 9.10am. Not a problem but the staff still served breakfast! Food wise on this flight it was all a bit random. A degree of common sense was definitely required on this. Regardless of this, bags arrived through speedily. Heathrow has improved enormously over the years (long may it continue). Changi runs like a Swiss watch whenever/wherever you travel. Utterly superb! Be aware: check in early for flights into Terminal 2 at Heathrow there is a huge walk and the longest highest escalators I have ever seen (20 mins easily from Customs). There is a shuttle buggy but I have never seen it in action. For those with walking difficulties it would be worth making enquirers. P.S ~ do yourselves a favor and travel light. Is it really necessary to take bags of lotions and potions, pockets of change, etc. in hand luggage???? Also, take empty water bottles if you have too and refill it airside. There are plenty of taps all around. It holds everyone up with the guzzling of that last drop of water and the sifting through bags and can often delay flights. Just saying!!!","If you can, do it!","0" "2019-01-16T18:34:37-05:00","Desktop","2","review","Spent the extra to go Premium Economy. While the flight to Paris from Brisbane was relatively enjoyable, the return was not. The woman serving our aisle constantly forgot things. I was given half a meal (no diet restrictions) she just forgot to give the rest. When I realised because the woman across from me received her full meal (from the FA on the other aisle). I asked my FA for the rest. She said she would have to check if she had any left. She then proceeded to serve the rest of her side of the plane and then forgot entirely. When I pressed the service button, she came up and told me I had bumped it before even asking if I needed anything. I reminded her about the meal but she said they had all gone. I ended up with an economy meal then - no choice. My partner numerous times requested a drink and had to remind the woman 15 minutes later when nothing came. Then to top it off - For Christmas my partner purchased a new suitcase for me. So the return trip was its first time. It was a Samsonite Case and it arrived in Brisbane completely trashed. Plastic parts around the handle snapped off, dents so large it pierced the plastic the whole way through. My zip doesnt even zip up flush to the case any longer. ONE FLIGHT! I contacted the airline but they will not cover it. I prefer the service of other airlines and will fly with them in future. 7 JAN 19","Disappointing","1" "2019-01-16T18:02:12-05:00","Desktop","5","review","As usual greeted by efficient crew, given comfortable seats and enjoyed the up to date entertainment on screen, enjoyed good food and great service. We then connected with Silk Air for the next leg or our journey, although this is owned band operated by Singapore Airlines it is a budget service and was nothing to rage about.","great service better than average food and comfortable","2" "2019-01-16T17:50:17-05:00","Desktop","5","review","My family: Wife and 3 kids (ages 5, 8 and 9) were on SQ308, going to London City Airport - flight time 9am (Singapore) - stopover at London City Airport to Vienna. Business Class Upper Deck It was our family winter vacation; and we have been preparing and planning for a while. ___ Of course, none of us slept much the night before. Packing and the children were excited. We were eager for a little comfort and pampering and rest. 10 luggages and 2 DSLRs and 5 lenses in tow… - it was a real project. This was a trip to be remembered, cherished, celebrated and reminisced for years to come. Minutes after take off, the snacks, drinks and food kept coming - it was like a fining dining experience in the skies. The kids were really pampered. It was about 12.50pm Singapore time. Lights were already off and most passengers had beds rolled out, bodies curled up below blankets and eyes shut… I had been falling asleep intermittently - my iPhone was on the ledge next to the window. I was sitting on the window seat. There was a tiny small gap about 1.5 inch width between the seat and the window ledge. I was watching Mission Impossible - Ghost Protocol and the movie just ended. I reached out for my phone hoping to either read an ebook or listen to music. It slipped and fell at the gap - and somehow bounced into a small opening (rectangular) almost at the floor level - the opening was on side of the seat - the gap between the window ledge andth seat was really small - I could not put my hand in. I caught the attention of one air steward (one of the names above) and he told me that he will be back in 5 minutes because he was in the midst of attending to a passenger. He came back with a colleague and… After some quick apologies to the passengers near me (especially the one seated directly behind me) who nodded in understanding and empathy. These 6 staff came to the rescue: LS Chua Boon Hwee Lawrence FSS Amelia Ho FS Anthony Lee FSS Wang Jing Yi CS Wong Shiong Kiat FS Quah Cheng Seng These 6 crew members were here… jackets off, phone torches on, sleeves were rolled up, even the female crew (Amelia) was on the floor trying to squeeze their hands into the tiny gap - to try to retrieve my phone - from the side, the rear and the top of the chair. The first attempt was utter failure. A second attempt… A third. Countless tries. Each of them took turns to think of ways to retrieve the phone. None was willing to give up. One came back with a metal device - improvisation from something in the kitchen,. Amelia back with a pair of tongs (looks like one for picking ice cubes). They work in teams, one holding a torch from behind, another torch from the front, one trying to put his/her hand into the gap. At that moment, I felt a sense of solidarity. The team spirit was awesome and inspiring. They persevered for almost 30 minutes. Eventually, both my older sons became part of the team because they had thin arms and hands. It would be easier. With everybody’s help, my 9 year old finally managed to take out the phone from the gap. I managed to get back my phone! The next moment, the crew simply just went back to their work and asked if I would like a drink - with a smile. My wife and I were given really wonderful french white and red wines with cheese platters and nuts to go along. Obviously, there is a technical/design problem with the gap between the window and the seat… But LS Chua Boon Hwee Lawrence, FSS Amelia Ho, FS Anthony Lee, FSS Wang Jing Yi, CS Wong Shiong Kiat, FS Quah Cheng Seng rose to the occasion and made the difference. What I witnessed was creativity, leadership, perseverance, humility, teamwork, positive energies, good customer service. Exemplary service. I thank them for making the flight wonderful for my family and everyone else.","Beyond Expectations","2" "2019-01-16T16:15:26-05:00","Desktop","4","review","Good service from check in to disembark. Food service not to usual standard. Experienced twice now on recent flights ,no choice of main meal due to running out of popular dish.","No meal choice","2" "2019-01-16T12:21:12-05:00","Desktop","2","review","While not expecting haute cuisine, the breakfast aboard SQ295 was just inedible. It consisted of a very highly spiced chicken sausage, greasy roast potatoes and a dish called bread and egg pudding with Swis cheese that had the consistency of rubber. There is no excuse to serve such poor quality food. To their credit the airline staff were charming and attentive and gave me a ham salad bun which was tasty and fresh. We booked early and were able to secure seats of just two but this was an older plane and the seats weren’t particularly comfortable. Sadly I don’t think Singapore Airlines is the airline it once was.","THE MOST DREADFUL AIRLINE BREAKFAST EVER","4" "2019-01-16T11:59:55-05:00","Desktop","3","review","The airline was fine. However, several of us booked a round trip to India; subsequently, the event we were attending was canceled. Although we bought trip insurance, Singapore Air did not allow us to change return dates to leave in ten days instead of six weeks. It cost each of us $900 additional! If at all possible, I intend never to use Singapore Air again.","Good service doesn't cover everything...","0" "2019-01-16T10:38:12-05:00","Desktop","1","review","1) Our ticket had for just 1 hour transit at Hong Kong airport before going to Singapore. Singapore airlines sold the tickets without mentioning that we will need transit visa at Hong Kong airport. 2) Singapore airlines called us just a day before the flight and changed the flight to a direct flight and assigned seats as we had paid $40 for seat selection earlier. When we went online for check in, the seats were actually not assigned. 3) Singapore Airlines says seat selection will open within 48 hours from departure. The online never allowed that. We had to go through multiple calls and wait times just select a seat. Very INCONVENIENT and TIME CONSUMING process. 4) The customer representatives are very rude and not willing to help.","Will never fly again ! Don't recommend to anybody!","4" "2019-01-16T07:48:40-05:00","Desktop","1","review","This is the worst experience that I have had with Singapore Airlines or any other Airlines. I have been part of the Travel Trade for over 25 years and have always vouched for Singapore Airlines. I never expected such carelessness & casual attitude from Singapore Airlines. My bad experience started with the Singapore Airlines office in Ahmedabad. They personally know me as well as our company for over a decade now. We have been giving them business for almost 2 decades. Since, I was traveling myself, I requested for certain good seats, if possible. However sometimes the Airlines sell these seats (emergency row seats with more legroom) and hence I had only requested them to keep a small message in their airline system to allocate these seats to me if they are not taken till last minute. They promised the same but never did anything. In fact they blocked 2 seats for me & my wife on two separate rows !!! I had selected special meals when I booked the tickets, almost a month in advance. It is also printed in my tickets - AVML meals. However when we boarded the aircraft they had no instructions about our meals ??? We are strict vegetarians and hence we said that we will not eat in this case. Later a junior air hostess came to us and told us that they have some different kind of vegetarian meals for us. She told me that some other guests refused to eat their meals and hence she was obliging us !!! I do not understand if the staff is trained to present the matter in better way ? We felt like beggars who were given food because someone else decided ""not to eat"". This could have been simply presented in a better manner I also don't know if the staff is trained to identify between veg. and non veg. food ??? They gave us lamb meat and presenting the same as vegetarian food. When I opened the food box, i realized that it was not vegetarian food and hence I asked the air hostess again to re-confirm. She showed the label on the box, which she claimed to mention that it was vegetarian food. However she was not ready to see the actual food.....only looking at the label and insisting that this was vegetarian food. I was still skeptical and hence I requested to call her supervisor. It took quite some time and in the meantime, my wife already started eating the food, trusting her word. The supervisor came and immediately understood the matter. He took both the food packets and confirmed after some time that it was lamb meat. My wife being highly religious and strictly vegetarian felt sick and was deeply hurt emotionally. She could not forgive herself for trusting the airline staff...........they later apologized several times but the damage was already done beyond their imagination. We later tried to sleep to forget the entire episode. However it seems that blankets given by the airline staff were not properly washed or had some kind of bugs. Both of us 8-10 dark red rashes on our legs. Something bit us or there was something in the blanket which was allergic and we started to itch like crazy in both the legs. My wife was also bleeding in couple of places when we landed at Singapore airport. These 3 incidents made it the worst experience of our life time. This review is based on my last experience and hence cannot to generalized for all other trips.","Worst Experience Ever, Unlike The Usual Experience","4" "2019-01-16T05:33:44-05:00","Desktop","5","review","Great experience on the flight with Singapore Airlines SQ281 from Singapore to Auckland regarding the food, the stuff and the seating. First of all: the inflight service has been excellent, friendly and helpful. Food and beverages surpassed the expectations - we had ordered the ""Book the Cook""-food and it was hot, perfect seasoned and extremely tasty! Together with the Marlborough Sauvignon Blanc - wow! The inflight entertainment is absolutely great reagrding th newest movies etc. We slept like babies and arrived at AKL in a perfect condition!","Extraordinary!","0" "2019-01-16T01:31:37-05:00","Mobile","5","review","I travelled on Singapore Airlines on 15th January 2019 from Singapore to London Heathrow on SQ318. The service on the airline was great  meals were good, service was great. The staff were friendly and professional as always. My cabin crew attendant was friendly and professional at all times. She had no issues with any of queries or request for food and drinks.  She was also happy to have a photo taken with me too. I would recommend this airline company to everyone.","Great service and food ","0" "2019-01-15T23:29:16-05:00","Mobile","1","review","Damaged baggage, Singapore Airlines refused to acknowledge the damage along with there local handler Menzies. Tried leaving messages but there mail box was full. Sent emails, response was to call if no answer then leave message. After multiple email exchanges was advised they will refer to head office. Head office responded with a flat decline and refused to acknowledge the attempts made at contacting them. More than the damage to the luggage the experience of trying to justify to incompetent staff at Menzies and staff at Head Office who don't understand plain requests in English is better left unsaid. When it comes to professionalism and handling customers concerns Singapore Airlines STINKS. NEVER AGAIN. Buy a cheap ticket a crappy experience is expected but with SA it gets a lot worse especially post travel. ","Never again","2" "2019-01-15T23:16:59-05:00","Desktop","1","review","Singapore Airlines was once a good airline however after the recent experience of my wife and I they are not much better than Jetstar and Jetstar is an airline I will never fly with. Leg room nonexistent on the A350-900. It was obvious that the economy cabin was packed in like sardines to compensate for the sleeper seats in Business class. If you are travelling soon I would give this airline a wide birth. Very disappointed with the cabin service, seating arrangements and overall comfort was very poor (no sleep at all on an overnight flight). In myth opinion TAA - Try Another Airline","Singapore to Brisbane","4" "2019-01-15T23:07:47-05:00","Desktop","5","review","service is good.Good entertainment. My kids like the flight.Food is good. Excellent cabin crew.Everything perfect.","great service","0" "2019-01-15T22:08:36-05:00","Mobile","4","review","I used singapore airlines going to and coming back from heathrow to manila. Though i am only an economy service. I can say that they have given me a wonderful experience. The only thing i observe is that they have less leg room space in their seats. But overall nice crew, delicious food and smooth flight.","Good flight","0" "2019-01-15T21:22:35-05:00","Mobile","5","review","Impeccable and efficient service. Helpful crew who take great pictures and always made sure my champagne glass wasn’t empty. Mediocre breakfast catering at private room and onboard","Redeemed Suite with miles","0" "2019-01-15T21:14:16-05:00","Desktop","5","review","I fly Yangon - Brisbane - Yangon 3 - 4 times a year and always choose Singapore Airlines as their flight schedules offer the shortest transit, departure and arrival times are a good fit with business requirements, and the in-flight experience the best","The best flying expereince by far","0" "2019-01-15T20:01:03-05:00","Desktop","5","review","I had just passed my exams & to reward myself i decided to travell to singapore & meet my cousins and spend some time to rejuvenate myself. While looking for tickets i got a deal from Singapore airlines, fares cheaper than Indian Carriers - i started thinking - this may not come again - lets just book it. Day of the flight i arrived at the airport early and the chcek in was smooth as well i wanted a window seat so i could take pictures while take off & landing, i was excited to see a nice Boeing 777-200ER waiting for me & rest of the passengers, turns out the flight was relatively empty & got all 3 seats to myself (WINNNN). Flight took off on time even though it was during the monsoons there was hardly any delay and soon we were climbing upwards & outwards from Mumbai Airspace. During the flight the meals served were good prepared by a famous Indian Brand ( had pre booked the kind of meal i wanted with out any additional payments) Once incident happened during the flight was i had asked the cabin crew for some beer to have before i had my meal, while pouring the drink the aircraft hit some turbulence, the stewardess could not pour the drink cleanly and ended up spilling some on my trousers & the seat next to me. She started to apologize profusely, i reassured her it was ok wasn't her fault. She went & got me 3 more beers (Double Winnn) Soon after that i had the meal & slept off, woke just before we were to land, One of the best airline trips of my life so far.... hope can travel more with this wonderful airline.","Flying 1st time in one of the leading airlines of the world","0" "2019-01-15T19:48:42-05:00","Desktop","3","review","Business Class too open, no privacy at all, one faces passengers opposite ones seat, horrible really","Business Class not as good as other airlines","2" "2019-01-15T18:14:04-05:00","Desktop","5","review","courtesy, kindness, professionality, competitive prices and impeccable service. the number one in the world","the best","1" "2019-01-15T17:25:12-05:00","Desktop","5","review","I always enjoy the service on Singapore Airlines. I love the hot hand towels. The food was really good and flavoursome. I flew AKL-SIN-PAR then back again and I had no trouble on any of the flights. A very pleasant long haul journey. ","EXCELLENT SERVICE AND GREAT FOOD","0" "2019-01-15T17:14:32-05:00","Desktop","5","review","Pleasant flight . Service was good .Staff very helpful and polite. Food was excellent. Take off and landing was smooth.","Pleasant flight","0" "2019-01-15T17:11:02-05:00","Mobile","4","review","no need to discuss of course it us good airline company. This time i was disappointed with Singapore airlines food menu. Cabin personal was quite helpfull .. During this long flight they have also many snack offerings like chocolate, cookies and icecream if you like them. Only healthy snack was 🍏...Food menu which we had was quite low quality and many passangers were agree with me as well. Except foods, they have plenty of movies in their entertainment system which you can enjoy during your long flight","good staff but food menu was not good","0" "2019-01-15T15:35:40-05:00","Desktop","5","review","Took the SQ362 flight from Singapore to Stockholm in end Sep 2018. This was my first time flying SQ business class. The proce compared to other SQ business class is reasonable. Things I like : Check-in for boarding pass is all automatic, and very efficient, can be done within 5 minutes, and almost the same time to get thru custom. Access to the Business lounge at the airport, which is really very impressive. Have also travel on business class in other airlines, but SQ lounge is probably the best. The seating arrangement was 1-2-1 in business class, so I booked a window seat, in this way, you have more privacy, and more space. SQ probably have the best in-flight entertainment system than most airlines. A lot of movie selection, and many are the latest movies that are just shown in the cinemas. And some Korean /Japanese movies that may not be available in other countries. Food is pretty good, and there is a wide varieties of drinks, alcohol, coffees /tea etc to choose from. Timing for this flight is good, take off in the early morning, and also land at Stockholm in the early morning, so have the whole day to spend in the city on arrival. What I dislike : Everything is fine, no specific issues. But need to transit at Moscow in early morning. Thankfully, it went pretty smooth, and flight was on-time.","Good Service, Pleasant Flight","1" "2019-01-15T15:32:52-05:00","Desktop","4","review","I always have high regards for Singapore Airlines service standards but was a little disappointed with the flight from Singapore to Hong Kong on 24 December 2018. My guess was that there is a shortage of staff on a full flight thus service standard drops. The crew did not come back to ask if we would like to have coffee or tea after meal. When I pressed the call bell to ask for drinks, crew asked if I have a problem. I don't have a problem but just thirsty. Not sure why the Singapore Sling I asked for was filled to the brim of the cup (thought it always 80% filled) which caused it to spill out a little. Perhaps I asked for it too many times haha...","Shortage of Flight Attendants","0" "2019-01-15T15:15:58-05:00","Desktop","5","review","Great service, great food, flight on time - what else can I ask for? From the ease of seat selection during online check in to the baggage drop, it was smooth and hassle free. Upon boarding the flight, we received warm welcomes from the crew and great service throughout the journey. Am a frequent flyer of SIA and will continue to support them in the future!","Amazing Service","0" "2019-01-15T15:12:24-05:00","Mobile","5","review","Traveled Date: September 23,2018 Date Returned: September 26,2018 Traveled 4 adult and 2 kids ages 2,9 Comfort, good entertainment, clean bathrooms, delicious food and helpful staff! 5 star services! We will fly again with you soon! Thank you and God bless! 😍😘🙏💖💝❤️💙💜💚","Singapore Family Trip","0" "2019-01-15T15:12:16-05:00","Desktop","4","review","We though this flight has two stops, Frankfurt and Singapore, the ability to sleep on flat bed was wonderful (we scored bulk head which make a large difference). The A380 used on the leg NYC to Singapore is old and showing it's age - the screen was big but was worn out resulting in hardly able to view in unless in complete darkness, this contrasted to the Singapore Sydney leg with a Boeing 777 which was near new and a more comfortable product. Service was impeccable and preordering meals is a great service","Excellent service but the A380 is a old product","1" "2019-01-15T15:09:03-05:00","Desktop","4","review","This flight was served by SQ's new regional 787-10, as a result in 2018 I have now flown on all the 787 variants. The flight itself was great we left on time and food on board was great. Surprisingly I enjoyed the food on this flight more than on my flight from Munich in business class. The aircraft is comfortable adequate leg room for a six footer","Love flying Singapore Airlines","0" "2019-01-15T14:33:48-05:00","Desktop","1","review","This was the worst flight ever. And it was business class. The worst part is the holiday was a foodies trip to Singapore. Singapore Airlines food gave me bad tummy cramps followed by diarrhea soon after landing. So all the time in Singapore I couldn't even look at Asian food. Completely ruined an expensive holiday. Also please note: Sour faced, unhelpful flight attendants. Old jaded airplane, Very limited movies. Completely undrinkable Champagne - I don't know what on earth they had served me. Uncomfortable seats. Singapore Airlines checkin said my economy class companion could join me in the business class lounge - they unapologetically turned her away. The food was like eating lukewarm budget Chinese takeaways. It's probably the lukewarm aspect of the meal that gave me a week of diarrhea.","My worst flight ever.","3" "2019-01-15T14:27:45-05:00","Mobile","3","review","I used to love Singapore airline and think it’s one of the best in the world. But I was disappointed with the flight from MEL to SG and the flight from SG to MEL. Cleaning crew did NOT do their job properly. My tray table was sticky and had drink stains on it. Both planes were old. They were way over due for a good service. From Japan to SG, on board Luggage storage unit, the lid has popped opened before the wheels touched the ground, it stayed opened the entire time while landing and taxing. From SG to MEL, Part of the on board luggage storage unit has fell out. Technical support team came on board to check on it but decided to leave it for the time being. Food and service were still good, but the cabin and toilet cleanness wasn’t up to standard.","An disappointment","0" "2019-01-15T14:00:01-05:00","Mobile","3","review","No doubt it’s Premium Economy but there don’t seem to be a big difference between Economy and Premium Economy. Such a vast difference from the SQ flight I took some 10 years back. Back then the seats were comfortable and the seat divider could be lifted up. So, if the seat beside you was vacant you could lift the seat divider, stretch out and at least catch a few hours of shut eye during the 15-17 hours of flight! Now, Premium Economy means you get seats that are a tad stiff though SQ is kind enough to give just a little more leg room. The quality of the meals have also gone down. Since I’m a vegetarian I opted for a Jain meal on my flight to LAX and a Chinese Oriental Vegetarian (COV) meal on my flight back. The Jain meal was somewhat acceptable and it did come piping hot! Now, the COV was a real disaster! It was white rice just warm, some vegi and a side dish (no idea what that was!) and a small bun of bread with butter provided (they used to give jam but have scrapped it!) There was no gravy or soup of any kind so I guess we are required to eat plain white rice with stir fry mixed green vegi! It was a dismal enough picture but I ate what I could since I had opted for it! Now, the service - some of the air stewardesses wear plastic smiles on their faces throughout the flight since for them it was just a line of duty, nothing more! With their impeccable appearances and heavy enough make up they do look a little like Barbie dolls! But to be honest in this bucket of bad apples there were one or two flight stewards/stewardess who were warm and easy to talk to. One kind steward lend me his personal usb cable to charge my iphone! So I guess SQ does not deserve anything lower than 6 on the scale! The toilets were acceptable though I feel SQ can do a bit more to prevent theft! I simply don’t understand why people think it is alright to take away the soap bottle! Oh yes, the liquid hand soap was missing in one toilet and when I queried a flight steward about it he said it was stolen! Now, the entertainment - the movies available were pathetic, especially for the Indian passengers! I had expected to see some of the latest movies but was deeply disappointed! Finally, I saw what was available and an old English classic - Seven Brides for Seven Brothers just to pass time! One good thing was there were USB slots to facilitate mobile phone charging and free Wi-Fi. Finally, a kudos to the pilots for safely bringing us to LA and back home. The flight at times seems to be a little bumpy which I guess is natural as we do have to bow down to Mother Nature! So, the seat belts sign came on and off frequently. Overall, I guess it was an acceptable flight, both ways but next time I may want to try other reputable airlines too just to compare notes! 🤔","Flight to California, USA","0" "2019-01-15T13:44:41-05:00","Desktop","5","review","Leaving Brunei on Xmas Eve and arriving in Wellington on Xmas Day 2018 was a flight with Singapore Airlines that I will remember. As always staff were attentive, caring and professional as one would expect of one of the worlds premier airlines. I was lucky enough to be upgraded to Business Class for the Melbourne - Wellington leg of the flight so got to experience the difference. Economy although obviously more cramped than Business Class however any travel with this airline is great.","Superb Airline","0" "2019-01-15T13:34:09-05:00","Desktop","4","review","We were lucky enough to fly business on this flight from Singapore to Christchurch. It was a relatively new plane with all the new features. The lie flat bed/seat was very nice with a duvet and pillows that didn't have the synthetic feel to them that most airline blankets do. The flight attendants were very friendly, helpful and respectful. The food was excellent. Plentiful and served one course at a time. We were offered a drink as we boarded and then plenty of drinks during the flight. Overall - a very pleasant experience. Just wish the flight had have been longer for a longer sleep.","worth paying for business if you can","0" "2019-01-15T13:27:27-05:00","Mobile","5","review","We only fly Singapore Aurlines and highly recommend it! The staff is the best always helpful and attentive! On time and great routes.","Best airlines Best service!","0" "2019-01-15T12:45:38-05:00","Desktop","5","review","excellent experience, great on-flight service, food was great. All flights were on time as scheduled. Very Comfortable seating.","Highly recommend this airline","0" "2019-01-15T12:42:44-05:00","Desktop","3","review","We flew from Melbourne to Zurich in premium economy. Whilst the extra space was welcome I would probably not do it again as I dont think its worth the expense. I would either pay more for business or opt for extra legroom seats in economy or add a few extra days to the holiday and do a stopover. Whilst the seats were bigger , they are still not big enough to get any sort of decent sleep which I thought we would get. Also we used a pre order meal service they call book the cook which was ok but I would opt for the in flight menu . The reason being that with book the cook you get served before every one else but then have to wait an age to have your tray cleared as the crew are in the process of serving the rest of the aircraft. Personally with not much space on the tray table I want the various bits and pieces gone , I dont mind waiting but not 30mins after we finished our meal. Also they could source a couple of red wines instead of 1 and they could up the quality , including the sparkling they serve . At the end of the day you cant expect too much when you are not at the very pointy end of the plane but for me I wouldn't fly premium economy again with any airline as its just a bit above economy, not really premium in my opinion. ","premium economy","5" "2019-01-15T12:26:36-05:00","Desktop","5","review","The MNL-SIN-HKG segments that I was onboard SQ were part of my recent YYC-YVR-TPE-MNL-SIN-HKG-YVR trip all in J class. SQ utilizes Terminal 3 in MNL and check in was a breeze and very organized. I was in and out of the counter in 6 minutes even though I had 3 checked-in bags in tow. The lady that helped me was very friendly and efficient and directed me to where the lounge was. Having mentioned this pleasant check in experience, MNL is my least favourite amongst the airports I have travelled through simply because getting inside the terminal is always chaotic and the entire system is very inefficient. I haven't flown SQ for a few years now so I was pleasantly surprised on how great their Silver Kris Lounge in Terminal 3 was, compared to the one they used to have in Terminal 1. The lounge attendant was as friendly and welcoming as the check in agent and ushered me to my selected seat. It was very early so the place was pretty much empty but it soon got busier after a few minutes. The lounge was spacious and airy and the ambience quite soothing to the eyes. The food offering was just so so but plentiful. A very pleasant surprise early in the morning indeed! I love the new 787 that SQ deploys on their regional flights. The seats were very comfortable and spacious in every aspect. The interior of the plane was utterly striking as well. I was greeted warmly and even escorted to my seat. Not sure why I always get the good ones as most often that not, attendants are always busy during boarding and tend not to escort people to their seats in J. I love the new small amenity kit that they give out during short flight as well. It has everything one would need. Food is always good on SQ flight and in this segment, I was never disappointed. SQ does not offer book the cook on flights out of MNL but the offerings in this flight was plentiful and was very good. The flight attendants, as expected, were all efficient and helpful and always had a genuine smile on their faces. Drinks were always topped up until almost landing. I spent a few days in Singapore and went on to Malaysia and Thailand on a short cruise. When the time came for the flight to HKG, it was another amazing check-in experience and one is always guaranteed to have a pleasurable and grand time in SQ's flag ship Silver Kris lounge in Changi. Notwithstanding the dark exterior due to no windows in the general section of the lounge, the decor and ambiance is classic. It's huge so no one will ever have a problem finding seats here. Changi is my most favourite airport so no need to tell stories about this amazing and stunning airport. The segment to HKG was on the older 330 with the old regional seat. Albeit the age of the aircraft, the seat was still very comfortable and spacious and had an awesome leg room because I had the bulkhead seat. I ordered the lobster thermidor through book the cook and the rest of the meal was spectacular. As usual, champagne and water and tea were all topped during throughout the flight and before you know it, it was time to land in Hongkong. Amazing flights with SQ as expected and It still is my favourite airline of all time!","Still the best!","3" "2019-01-15T11:42:12-05:00","Desktop","4","review","We chose to fly Singapore Airlines who offered exceptional $ value return flights Wellington/Melbourne when launching this new service. We had flown with this airline previously to Europe so knew we should get pretty good service. This proved to be the case. The 777 aircraft flown are the largest passenger jets currently flying into Wellington. The outward flight aircraft was obviously quite old. The return flight, the aircraft was obviously newer. Both aircraft were clean and comfortable. It appeared the bathrooms were kept clean and replenished during the flight - something other airlines could take note of. There was good leg space. The only grip was that the meals, for me, weren't overly appealing and I ate little of either. Fortunately the flights wasn't too long. My husband however ate and enjoyed both his dinner and breakfast. Would hope to use this airline again when we next travel to Melbourne.","SINGAPORE AIRLINES - NEW SERVICE WELLINGTON TO MELBOURNE","0" "2019-01-15T11:40:57-05:00","Desktop","4","review","Two long flights but made more comfortable having premium economy seats. More leg room, larger tv monitor and better food and drink menu. Service was great and flight was smooth and comfortable.","Clean aircraft and friendly service.","1" "2019-01-15T11:04:17-05:00","Desktop","4","review","We flew to Perth stopping over at Melbourne, both flights were great, meals lovely and staff were good. The seats were comfortable and the in house service was fine, no complaints at all. We booked on Webjet early in the year and got a fantastic fare to Perth from Wellington, NZ, $186 per person one way!!!!","flights from Wellington to Perth","0" "2019-01-15T09:20:52-05:00","Desktop","5","review","For our family visit to the Philippines (Cebu City) we always take Singapore Airlines. Good food and service. Sometimes we take a stopover at the beautiful city of Singapore.","still the best","0" "2019-01-15T05:42:00-05:00","Desktop","1","review","So reassured that Singapore Airlines ranks among the top three airlines and having flown on their competitors, Eithiad and Emirates, thought everything would be good! NOT SO!! I took no less than 4 different flights, on my trip of a lifetime, to Australia in December and each flight was appalling for various reasons! Food... indescribable... take yr worst Chinese takeaway and scrape it off the floor! Woken at strange times for what might be breakfast or whatever.. indistinguishable from the disgusting food served... only nice moment was being served a crispy red apple at ""Whatever o clock"". Cramped with my feet around my elbows and hostile seat companions on all trips! I am 5ft 10ins told I should pay extra for space! Curt air hostesses, too much trouble to have coffee or tea after meal as not being on a special diet was only served nearly 2 hours after the special diets.. trays whipped away as within 1/2 hour of landing (My outward trip)! I could go on.. this was a trip of a lifetime for me.. a nurse.. it cost a hell of a lot of money and when faced with a return trip from Australia to UK just wanted to cry!! NEVER EVER AGAIN!!! ..","OMG.. FLIGHTS FROM HELL!!","1" "2019-01-14T23:26:54-05:00","Mobile","5","review","I was so pleasantly surprised with SQ468 from Singapore to Colombo. This was a great start to my summer vacation. The aircraft was unfortunately showing its age though, however, the crew were extremely professional and courteous. The biggest highlight of the flight was the food which tasted great. The fish buriyani tasted authentic and was very palatable! Arrived on time but luggage took ages to come due to a mess up with the ground handling, which is not ideal if you’re jet lagged and tired at midnight after flying for 14+ hours from Australia ","Efficiency is the difference ","0" "2019-01-14T22:34:30-05:00","Desktop","5","review","I flew Singapore Airlines after a gap of several years and immediately understood why it is rated at the top of the airline industry. The departures and arrivals were spot on. With just an hour's lay-over at Singapore, I had plenty of time to get to the gate, thanks to precise directions, a super-fast security, and convenient gates. The cabin crew were the personification of professionalism with courtesy, and passengers were offered a beverage almost every hour. Food was served thrice on the 17-hour flight and the quality was excellent.","Spot on departures and arrivals. impeccable service, real caring for customers.","0" "2019-01-14T21:31:10-05:00","Desktop","5","review","Although we have been flying with Singapore Airlines for many years, and would never dream of going with any other airlines, this was the first time that we had spoilt ourselves by flying Business Class for our long-haul to Australia, so we were very eager to try out all the available facilities on offer. We were understandably very keen to make sure we got our money’s worth for the large increase in price for our flight. In the past, using Economy, the waiting time of up to 3 hours after checking-in has been very uncomfortable and boring. Not so however, in the Business/First Class lounge at Heathrow, where everything is done to ensure the traveller’s comfort. The seats are plentiful, wide and comfortable, with privacy and seclusion the key for those who want their own space. The food and drinks on offer are wide-ranging and good quality, and of course unlimited, though there is a limit to how much breakfast you can consume immediately before boarding your flight, where you know you are going to be fed substantially. The staff looking after the customers are in attendance everywhere, attending to your merest need. Drop an item of cutlery and they’ve caught it before it hits the ground. The toilets, a very important aspect before getting on your plane, are again plentiful and, as you would expect, immaculately clean. The flight itself was everything we have come to expect from the world’s best airline, and if anything better still. Singapore Airline at Heathrow passed all our tests; now we wait to see what standard of service the will offer us in the next airport we will be using.","Singapore Business Class lounge at Heathrow Airport","0" "2019-01-14T21:12:59-05:00","Desktop","3","review","We normally fly Emirates but as we were gifted this trip we went with the preference of the very kind family member who paid and who wanted two shorter flights and not the long Auckland to Dubai leg we'd take on Emirates. We chose the flight combination to get on the A380 all the way as we have enjoyed the Emirates version. However we were soon disappointed as both my son and I, who are just over 6 feet tall, found the seating to be quite cramped with much less leg room than Emirates and the seats were a bit narrower, not much but it was noticeable. Even my much shorter wife reckoned she had less room. I think it was an older aircraft but the newer version on the Singapore - London leg was no more comfortable. The entertainment on offer was okay but not as extensive as Emirates. Food - okay, nothing startling. We were in the cabin just behind premium economy with handy access to the toilets which were kept clean during the flights. Unfortunately we were stricken with screaming babies - not the airline's fault at all, and not the parents either. On the way back from London, same story - less room. One saving grace - at Changi we obtained vouchers for the transit lounge so the opportunity for a quick shower and normal food was most welcome. On the Singapore - Auckland leg home my entertainment system did not work, full stop. Nothing much to do for 9 hours except stare at the ceiling. Overall, a disappointing experience when we hoped for at least the same quality we've enjoyed for many years and trips on Emirates.","Didn't live up to hype of Best Airline award","1" "2019-01-14T20:25:52-05:00","Mobile","1","review","I’ve flown SIN to LAX return 4 tines over the past year and each time I’ve been stuck in lines waiting to go to the remote stand. SQ if you cannot afford to pay for a aero bridge then you shouldn’t be charging so much for a flight. Everything seems like you are trying to save money for premium passengers. Not happy. See photo. Waiting 20 mins. You think that is acceptable? ","I just paid 10k for a Budget airline.","4" "2019-01-14T19:46:04-05:00","Desktop","5","review","Over the years we have flown with many different airlines and always come back to flying with Singapore Airlines.","Top Airline","0" "2019-01-14T11:23:36-05:00","Desktop","4","review","We were originally booked on the now cancelled Wellington-Canberra flight -- and surprisingly it was very difficult to get the replacement ticket (in business class!) when they re-issued the ticket. At first, they were only going to fly us to Melbourne and then when they did add on a connection to Canberra, they only wanted to provide an economy flight for that leg. It took several weeks all up to resolve the issue. That said, it was fun to be on an inaugural flight and the flight crew was friendly and professional.","Inaugural flight","1" "2019-01-14T08:19:14-05:00","Mobile","5","review","Flew EWR to Singapore non-stop return. The check-in was seamless, lounges were okay not exceptional. The flight staff was amazing. Food, drinks and entertainment on board was great. Flat bed was slightly quirky, but comfortable. 1-2-1 seat arrangement. The flight was 18 hours long, and the jet-lag lasted about a week:), but my family enjoyed the flight and the service. ","World’s longest flight....","0" "2019-01-13T21:15:32-05:00","Desktop","4","review","After arriving at Heathrow my son and I developed a rash wich has been diagnosed as scabies wich I think we contracted on our flight from Singapore to Heathrow while being wrapped in our blankets .i think perhaps these blankets are not being properly laundered and need looking into .while scabies is easily treated it has been very annoying I hope Singapore airlines will keep up there high standards as I have always found them excellent.also I may be just me but I didn’t think the meals were as good as usual","dont think the blankets are launder correctly","0" "2019-01-13T19:43:26-05:00","Mobile","1","review","I have flown Singapore Airlines previously and have always been happy to recommend them but a recent flight from Singapore to Brisbane has changed my opinion. This flight was really bad in a number of ways. Firstly, the seats were so squashed in, it was really very uncomfortable and claustrophobic. Previously I have found Singapore Airline’s economy sears to be spacious and comfortable. These seats had zero leg room and were very narrow. Seems like they have gone the “make more money and shove more seats in” pathway as so many airlines seem to do these days. It really felt quite unsafe and I wondered how on earth they would ever evacuate passengers safely from these cramped conditions. The second disappointment was the food - honestly I wouldn’t have served it up to my dog. It was terrible and inedible. It was obvious they had gone for the cheapest possible option which was worse than the worst cafeteria food. It was an insult to serve it to anyone. Again it seemed to reflect a desire to maximise profit while not giving a damn over really taking pride in what they served up. The entertainment system was also disappointing with a very poor choice of mostly violent and puerile movies - I struggled to find even one I would like to watch. The screens were also very old and very poor quality. The airplane itself also seemed to be old and unattractive, including the toilets which were like something out of a bad high school. No attention to aesthetics here. All in all I would struggle to fly with Singapore Airlines again and now feel no enthusiasm for this airline.","Beyond Disappointing","6" "2019-01-13T18:09:24-05:00","Desktop","4","review","Was heading to KL from Colombo, Sri Lanka this time for a holiday with SQ. It was a disappointment when I flew with Singapore airlines last time but have to say that this time it was way better. The flight crew was friendly and helpful. The meals were average and didn't have better options to choose with. Liked the effort that the team have put in to decorate inside the flight for Christmas. Small things makes a huge difference in the industry. Hope it improves up to the glory they had few years back.","Better than last time","1" "2019-01-13T17:19:48-05:00","Desktop","4","review","Took the option to fly Business Class from Bali to Singapore on my way back from Indonesia. The Business Class was the best I have flown thus far in terms of space, comfort and service since they have commenced to use the new Boeing 787-10 Dreamliner. Singapore Airlines uses the Premier Lounge Ngurah Rai International Airport in Bali for the Business Class passengers. While the overall variety of the food in the lounge is not much, the quality of the food is excellent. As for the flight itself, the service of the crew was excellent on board. The only point of improvement if any is the inflight menu. I selected the option of the snapper and it was regualr airline food that you would expect on a flight. Other than that, it was a fabulous experience.","Wonderful - Boeing 787-10 Dreamliner","0" "2019-01-13T15:13:24-05:00","Desktop","4","review","the crew on the Sydney Singapore B777 brilliant , the return leg nor as friendly I guess it was a night flight and full ! ","great crew great service","0" "2019-01-13T14:41:35-05:00","Desktop","4","review","This flight was overall pretty good. I like flying with Singapore Airlines. I have to say there were a couple of disappointments. The food was the biggest. I was really surprised at the meal. The presentation was as always top notch, but I found the food bland, did not enjoy the dessert either. I also find it peculiar that SQ does not give business class passengers an amenity kit. On this flight we got a leather pouch with fabric treatment and hand sanitizer. This is not what I expected. The seats are great when upright, wide and comfortable. When set up for bed, if you are a tall person, you have to sleep in a position that is askew. I was in seat 19 A which apparently has a little more room as there is no seat in front of me. Service on the flight is of course top notch. Overall the flight was good, we left on time and got to Singapore ahead of schedule. I used to think of Singapore Airlines as the best business class in the Star Alliance, but I think that title now goes to EVA Air. The difference is the food, including the fact that EVA Air gives you a mid-flight meal great cheese burger available on demand. EVA also gives pajamas to business class","A little disappointing","1" "2019-01-13T13:54:03-05:00","Desktop","3","review","Well it used to be among the best of full service Airlines but how it has slipped. The staff are unwilling to help - example getting the cover on the bed when you want to sleep. They just walk past and never offer to help. You can ask not to be disturbed and don't want breakfast but you will still be awakened early by someone saying ""we don't have your breakfast order"" The airline used to supply an amenities kit that was useful now you a thow away pair of slippers. Don't dream of a set of PJ's for a long flight.","The gloss has come off this airline and we were flying Business","2" "2019-01-13T13:52:18-05:00","Desktop","5","review","It has always been an excellent experience. I have flown with them around 15 times till date and only delayed once due to technical issues. Even then, they have dealt with the situation in an extremely professional and concerned manner unlike other airlines I have flown. Excellent customer service at check-in, at boarding and also during in-flight. Food has always been good with an excellent choice of menu. Staff very accommodating. Unlike other airlines I have flown with, the ground staff at the regional airports have always been professional and treating customers well. Ticket pricing can be a bit expensive at times when compared to other airlines but worth it.","Always the best","1" "2019-01-13T13:37:56-05:00","Desktop","4","review","We flew from Perth to Bangkok via Singapore on the 23/12/2018. We were in Economy class. Plenty of leg room and the seats were quite spacious. The cabin crew were very friendly and helpful. I have now flown with Singapore Airlines on a number of occasions and would recommend the airlines to anyone.","Fantastic Airline","0" "2019-01-13T12:16:30-05:00","Desktop","5","review","Wasnt feeling well with a cough and migraine but 2 staff members went above and beyond to help me try to relax and sleep on my trip back to Perth. Their names were Song and Saddiq and were both responsible for helping to rest and get through the flight from Singapore to Perth. Nothing was too much for these gentelmen and its great to see customer service is not dead, thank you guys.","Excellent trip and service","0" "2019-01-13T10:56:24-05:00","Mobile","5","review","I travelled home from Vietnam a couple of days ago via Changi. Great service, comfortable seat/bed, the meal I had was very good & we were lucky to have very little turbulence. The Airport transactions were also done efficiently . I Would definitely fly with Singapore Airlines again.","Comfortable flight","2" "2019-01-13T09:25:06-05:00","Mobile","4","review","Singapore airlines had to be one of the friendliest airlines around the cabin crew are really good the food was delicious and even in economy the seats are ok. One little complaint and it could have been the baggage handlers at Heathrow on the return trip. I have a mobility scooter and it was badly damaged? At least Singapore airlines are picking up the bill.","Singapore stay and cruise","1" "2019-01-13T09:14:37-05:00","Mobile","3","review","Smooth flight , seats weird , not comfortable for stretching out if you are tall! Movies rubbish! Staff lovely! Not flying with Singapore again.","Good trip","1" "2019-01-13T06:38:40-05:00","Mobile","1","review","Well here is a sad tale of an oft recommended airline now ferociously mining for money rather than service . 20 years of patronage out of my own pocket , unpropped by corporations and tax relief , recently accepted my bucks for business class tickets for this route . Owing to family sickness the date couldn’t be kept . Despite gold status the additional cost was 600 pounds per passenger for what purported to be different class seats in , wait for it , the same business class seats that had already been paid for . When asked to describe the actual difference in seats in this subclass there was no difference . Simply a penalty for circumstance and no room for the long term and previously loyal customer . And no , flyer points could not be used . The impersonal , computer bound inflexibility when you are already paying top whack reduces Singapore to no better than the pack they purport to strut above . I hear qantas has improved of late , they can take my money in future , and that of those I have encouraged to try Singapore in the past . And I have been compelled to tell the world .this contrivance where there are an array of subclasses in business class calculated to trap the unwary and milk the unfortunate is quite scandalous . Naively thought they were better than that , nope , moneygrubbers .","Mr","4" "2019-01-13T02:32:27-05:00","Desktop","1","review","No one could have anticipated what was going to happen when we came on board. This was SQ226, an afternoon flight from Perth to Singapore on 15 December 2018. Everything was normal, with the fake smiles and pleasantries. Getting to a destination unscathed is becoming less likely. Issue began about an hour or so into the flight. Yes, it had a lot of kids on board and yes, we understand the need to feed the kids first. However, we did not order any kids’ meals though we had an 11-yo and 9-yo travelling with us. We were seated in the middle, four abreast, and at no point did anyone approach us about kids’ meals. So it was a bit surprising when a stewardess came with a meal and stated (not asked if we had, stated) that we had ordered a kids’ meal. We said no, we did not. She then took it back to the galley. That should have been the end of it. Next came a steward. “You ordered a special meal.” “No, we did not”. This was getting weird. But more interesting was the next statement: “Are you in the right seats?” Hang on…….we are 1-1/2 hours into a flight and you ask if we are in the right seats? No, we are actually on the wrong freaking plane. What do you think? Meal was taken back again and this time the Leading Stewardess came out. Here is where it got corrected. The meal was for the family in front of us. Instead of apologising for the inconveniences, she threw us a stinky look. Seriously? If you cannot handle the heat, get out of the kitchen. Later on during the flight, I had to use the washroom. Same LSS bumped into me cause she was backing up with a trolley and once again, no apology. It’s my fault for getting in her way cause it was more important to count the alcohol bottles than service your guest. Service in Singapore Airlines is really going to the dogs and with this type of attitude from the LSS, one can see why. Promotions just because you have been in the job for a particular period of time is what drives down service excellence.","Absolute failure of cabin crew","5" "2019-01-13T01:19:58-05:00","Desktop","3","review","Use to be a very good airliner.......but not anymore.......Singapore Airline has to do something about it........bring the good old standard back......","My very first Flight and the latest Flight","1" "2019-01-13T00:30:55-05:00","Mobile","4","review","In terms of service, SQ crews did their best to ensure you have a pleasant experience flying with them. The first leg of my trip (SIN-HKG), the aircraft was pretty old. The IFE screen resolution was bad and the screen was small. The meal service was quite slow, I got my meal after 2 hours flying after trying to switch my meal from halal option to the oriental one. One of the cabin crew saw that I hadnt eat while everyone else already enjoying their desserts. He asked me, said sorry for the inconvinience and served me quickly. He later came back again to ensure that I enjoy the meal. I was moved by this small act of kindness. On the flight back home, the aircraft was new. The meal service was very quick. I had no complains at all. Everything was tasty especially the braised fish, it tasted like home. The only downside of SQ was their amenity kits quality. They provided tooth brushes set and comb in the lavatory. The toothbrush was super hard and the toothpaste was really yuck. I thought they might gave us amenity kit pouch just like middle eastern airlines but nothing provided in our seats beside blanket and pillow. ","Tasty inflight meal, bad quality amenity kit","0" "2019-01-12T23:07:33-05:00","Mobile","3","review","We have been flying Singapore Airlines very regularly for the past 10 years but sadly the past two journies i have to report that the standard of the food especially the vegetarian (western) has declined dramatically. The crew made every effort to ensure that i did not go hungry and are to be commended for their concern. A formal complaint to customer services was lacking in a decent response. Booked to go again in April to use Kriss Flyer points so will see how we go.","Great service poor food","1" "2019-01-12T21:15:28-05:00","Mobile","3","review","Each passenger have our own screen to watch and service wasn't too bad with the air crew. A 7 hour flight where all was usual and normal with no bad encounter. It is considered a decent flight with no major hiccup. I didn't quite enjoy the food which was served as breakfast since we were travelling at night, but that to me was also normal of all airline food. Overall treated as a good enough flight on economy class after hearing from ex-colleague that their service was different between Asians and Caucasians but that's not true in my case.","Direct flight from SIN to NGO","1" "2019-01-12T17:36:27-05:00","Mobile","2","review","Singapore Airlines use to be my favorite. Not any more. We took a 17 hour flight from LAX to SIN. I was looking forward to a restful flight and and sleep. Did not happen. The seat had to be manually flipped by a flight attendant. It is the flat but you would have to be less 5feet to be able to stretch out. Otherwise you had to curl in a fetal position. The service was good but not great. We flew a few weeks earlier on Turkish from Istanbul to LA. That was much better. ","Worse business class seats ever","2" "2019-01-12T15:17:52-05:00","Desktop","5","review","There’s something comforting about flying with Singapore Airlines. Sure, there are occasions when the service is not up to expectations. But that’s because expectations are sky-high all the time. It’s been a while since my last flight on SQ biz class and this trip was all the more pleasurable for it. Flight was on a Airbus380 with the upgraded cabin. Very nice! Cabin crew were fantastic. We pre-ordered Book a Chef meals which were great. One thing to take note though is the relatively small overhead luggage compartments on this aircraft type. Overall, a really great way to fly!","Always a pleasure","0" "2019-01-12T15:14:17-05:00","Mobile","3","review","thanks to this airlines where they give me very good experience, where this trip was little bit annoying with the group of young people whose keep talking during the flight,and thanks to Carine whose always keep remind the group to lower down the voice, and thanks to her hospitality services where make me feel like business class service, beside that i feel sad to not get business class due was full booking,by the way thanks again for the safe journey.","Different experience","1" "2019-01-12T10:47:44-05:00","Desktop","5","review","Epic. Cabin crew knows your name. Food chice excellent. New airplane smell. Singapore arrival makes USA arrivals look like third world. Best flight ive ever had. Period.","Longest there is","1" "2019-01-12T10:23:35-05:00","Mobile","4","review","We have flown with Singapore airlines a number of times and find them reasonably priced and good service on and off the plane. We will book them again","A good airline","0" "2019-01-12T09:04:59-05:00","Desktop","4","review","Having flown in business class on the outbound trip, we returned but used Premium Economy. Seats were generally ok as was the general service. As we left Singapore at 2.30am it meant we were flying mostly at night. The flight was about 14 hours long, which we knew and had prepared for. What we did not prepare for was the depressing feeling of the flight as the cabin was ‘dark’ for 12 of those hours. I do not understand why, after 8 hours of fight, the cabin could not be illuminated. Yes, I know you have your own reading lights but it’s not the same. The flight attendants were very good and kept you supplied with water, juice and apples but you just kept looking at the time and thinking how much better it would be if it was lighter. No doubt Singapore Airlines are very good but I am glad we were not in Economy!","Long, dark and depressing flight","0" "2019-01-12T00:31:28-05:00","Desktop","3","review","ok. not so special. basic. was expecting more. big planes. normal airplane food. normal service level.","ok","0" "2019-01-11T17:13:38-05:00","Desktop","1","review","Our family of four (2 adults and 2 children aged 2 and 4) travelled from Brisbane to London return in Dec 2018/Jan 2019. It is one of the worst airline experiences I've ever had and I've travelled with Ryanair. Apart from the staff being incredibly unhelpful and even treating our (reasonably well-behaved) children with disdain over all legs of our journey, in particular our son was not offered any food on our journey from BNE-SIN and we had to made a HUGE deal in Singapore to ensure that he was offered food on the second leg of our journey SIN-LHR. This is despite the fact that he had been booked on the flight (with his own paid seat) some 9 months prior and I had ordered childrens meals in advance. Overall, we found the Singapore Airlines has very little regard for the comfort of its family travellers and we will never fly with them again. I would urge other family travellers to also reconsider using Singapore Airlines - its just not worth it. Oh, and the food we did get was terrible.","Shocking experience with Singapore Airlines - we will never travel with them again.","5" "2019-01-11T12:41:46-05:00","Desktop","5","review","Overall an excellent flight. Getting in and out of Canberra airport is so much easier than Sydney or Melbourne. We had one issue, in that a pre -ordered meal was not loaded on our return flight, but the on board staff sorted the problem competently.","Excellent Flight and Service","2" "2019-01-11T08:13:16-05:00","Desktop","5","review","Amazing service during all segments Zurich - Singapore - Auckland, provided by Singapore airlines staff. I booked their new A380 business class cabin product. I enjoyed the design of the seat, very big touch screen, and a giant seat fully convertible to a flat bed. I do appreciate business cabin layout 1-2-1. As I was traveling solo I had plenty of privacy. Everyone has direct access to aisle. The business class product is very well designed. Great food and inflight entertainment. Flight attendance very professional, kind and friendly. Highly recommend.","Amazing 5* service in business class","2" "2019-01-11T07:25:41-05:00","Desktop","5","review","I've flown Business Class on other airlines and have been reasonably satisfied, however I'm afraid Singapore Airline is a different class, no wonder their always up there in the ratings year on year. The only problem? Next flight I'll know that I'll be disappointed as I'll be comparing it with this airline.","Spoilt Now","2" "2019-01-11T05:24:43-05:00","Desktop","4","review","We were due to take off from Changi Airport, Singapore at 23.45 hrs on 31st. December 2018. We were looking forward to possibly having an aerial view of the New Year's Eve fireworks in Marina Bay as the flight took off. However, our hopes were soon dashed when the captain wished us all a Happy New Year as we were still sitting on the aircraft at the departure gate. After another 20 minutes of waiting, the captain announced that there was a discrepancy in the fuel volumes being recorded on board the aircraft and different figures being reported from the refueling bowser. Clearly, no-one wanted to take any chances that insufficient fuel was on board for the whole of our flight, and there was nothing left but to wait until the discrepancy was checked and verified. The airline cabin crew set to work making passengers as comfortable and reassured as possible, and eventually we did get away nearly two hours later than scheduled and long after the crowds in Marina Bay had seen the last of the firework display. The rest of the flight passed without further incident, and the crew were their usual serene selves as they served food and drinks etc. The arrival at Heathrow was eventually was just about an hour later than scheduled as some time had been made up in the flight time. All in all we were on board for well over 15 hours.","Fuel shortage","2" "2019-01-11T01:07:27-05:00","Mobile","3","review","This is not my 1st time travelling through Singapore airlines. But the experience that I had this time was not good. I won't say it was worst but the amount of service they used to provide before is not the same as now. Food doesn't taste good as before.","Not as good as I was expecting","2" "2019-01-11T00:43:45-05:00","Desktop","5","review","Travelled with Singapore Airlines Business class from Sydney to Bangalore return trip. Airport lounge, inflight food & beverage, service, seating etc., are all superior class. Inflight entertainment range can be better with latest offering though.","Best service and delicious food","3" "2019-01-10T23:22:30-05:00","Desktop","4","review","Relaxing flight with very attentive and friendly crew Food good Legroom ok after paying for extra legroom Would definitely fly with Singapore Airlines again.","Relaxing flight","1" "2019-01-10T22:07:23-05:00","Desktop","4","review","Singapore airlines have everything we wanted for a nice flight. Comfortable seats, good entertainment, tasty food and plenty of drinks and snacks. We had a stop in Moscow where we had to leave the plane with our handluggage and go through immigration and than back to the same seats again. That was quick and easy even though we would have preffered to not do that stop. If the price is right we wouldn.t hesitate to fly again with Singapore airlines.","One of the best","0" "2019-01-10T21:50:21-05:00","Mobile","5","review","Great flight, and the food and drink was lovely.Champagne was flowing from the minute I got to my seat,and the food was delicious . My seat was very spacious and and plenty of storage space for all my bits and pieces. I settled in my bed and had a few hours sleep.Excellent service Singapore Airlines","Fantastic attentive service.","2" "2019-01-10T19:52:52-05:00","Desktop","3","review","While the flight from Cape Town to Singapore was the level of service you would expect from such a highly lauded and rated airline, the flight to Melbourne was shockingly unimpressive. The staff were just short of rude, a few times my mouth dropped open with how staff were requesting things from other passengers or responding to requests. It was clear that the flight crew felt pressured, stressed and were at the end of their ropes. Whether they had experienced a ridiculous workload or over the Christmas rush they had been treated poorly I don't know? I paid a few hundred dollars extra to fly with this airline..One that I do use regularly...I hope this is not a case of resting on their best airline laurels, because I was really taken aback and deeply disappointed. I would expect that kind of service from a no thrills budget airline not Singapore Airlines.","Strangely disappointing","1" "2019-01-10T19:07:21-05:00","Mobile","5","review","Amazing airline! Hot towel service provided with food provided Food was so tasty and the seats were so comfy Great entertainment system and clean plane and friendly staff Will use them again for my next trip! 👍","Amazing airline!","1" "2019-01-10T18:23:02-05:00","Mobile","1","review","We didn’t eat at Singapore airport thinking our £900 fare One way each would include 2 substantial meals. Took off. Got a sandwich and coffee. Maybe a bowl of tiny fruit. 8 hours later a small hot breakfast. Worst catering for a long haul. The seats are so cramped and when the person in from reclines it’s game over for any kind of comfort. Crew lovely but working with a bad service. A few safety concerns such as blankets left on floor around exit door during landing (trip hazard in evacuation). Crew talking during take off and landing (should be focussing in their safety drills in case of sudden emergency). Toilet doors not locked during take off and landing. Also too many announcements which could have been all done at once instead of the constant interruption. Never again. Singapore have lost my vote. ","Awful journey","3" "2019-01-10T17:29:28-05:00","Desktop","5","review","Flight was great from Mumbai to Singapore, but from Singapore to Melbourne some how In-flight entertainment (WiFi, TV, films) stopped and did not work during whole flight, so staff offer me $75 AUD voucher. Food was great, always prefer Singapore airlines for international flight.","International Flight Melbourne to Mumbai","1" "2019-01-10T16:20:15-05:00","Mobile","5","review","Recently flew Singapore airlines on a trip to USA from Japan. From Narita to LAX we flew the near on 10 hour trip in economy (which in itself is better than 99% of other airlines economy sections). On the return 10 hour trip from LAX to Narita we flew business class which was well worth the money having arrived fresh, completely relaxed and full of energy compared to the economy leg cramps and mental fatigue from being unable to sleep in the limited space. The cost for the flight (both outbound and inbound) was just short of ¥200,000 ($1,800) which may seem expensive but compared to other airlines is a lot cheaper. Highly recommended experience and will definitely do it again.","Highly recommended for long flights","0" "2019-01-10T15:13:14-05:00","Desktop","4","review","Warm towel was the best from SIA, never missed out, food was on time, drinks was all the time, whenever you asked, crews are ready for you, only downside is the seat. But I am happy to fly with SIA again.","Clean, attentive, polite cabin crew with good bervage","1" "2019-01-10T14:37:34-05:00","Mobile","5","review","From the moment we went into the Business lounge, to boarding the flight, stop over in Singapore and back on board again, every need was meet. Staff and stewards went way beyond expectations to ensure we had a great flight. Food and wine were first rate. Seats with ample room and lie flat beds made our flight one to remember. Our previous trips to Europe, we couldn’t wait to get there as flights were long and not particularly comfortable but going with SA is the only way to go.","Flying with this Airline is Fabulous","0" "2019-01-10T07:26:21-05:00","Desktop","3","review","the first flight from LHR TO SINGAPORE was OK but the food wasn't great one meal in particular was uneatable then on the flight from Singapore to Christchurch the seat i was given had a defective video screen not working and the seat its self would not recline but at least the food was better. but got of the plane stiff and very tired as i was unable to sleep on the long journey.","poor food and seating","2" "2019-01-10T03:39:25-05:00","Desktop","5","review","Very impressed, don’t normally fly with Singapore so they did not disappoint at all.Food was very Tasty as was the on going Champagne and Entree’s. , Also as usual with other airlines provided with some very good Noise Cancelling Headphones.My bed was very lspacious and well equipped as was the pod area. Enormous amount of films to choose from. Good amenities as in the bathrooms..Over all very happy passenger..","Very spacious Buisness Class Excellent service and very comfy.","2" "2019-01-09T22:23:46-05:00","Desktop","4","review","It started off badly with a delay that caused us to board the plane only at about 1:30am. The airline should have provided light finger food like mini sandwiches, on top of the hot beverages, during the wait as it was way past dinnertime and the body needed food. Once onboard, it was a good experience. Cabin was clean and spacious, and crew was attentive. Inflight entertainment was also up-to-date. Not a fan of inflight meals to start with, the food served was okay. Good that they stocked a reasonable selection of food for those middle-of-night hunger pangs.The flight was good, with smooth takeoff and landing, SQ, always our preferred choice.","Clean, spacious plane and attentive, polite cabin crew","0" "2019-01-09T17:16:25-05:00","Desktop","5","review","I cannot recommend Premium Economy enough - priority check in and boarding makes the start of the journey so easy. There were only 20 - 30 people in the cabin, so it doesn't feel so cramped like economy. The seats are large, with charging stations and cup holders. There is lots of leg room, so you can stretch out and there is room to move and get comfortable as the seats recline to about 30%, so at least you can find a comfortable position to sleep. The entertainment system was excellent, with a great choice and and a nice big screen. The food was a bit average - I have noticed a decline in the standard of food over the past 2 years. Good drink service. Flew premium economy to and from London and arrived both times feeling refreshed -which never happen in economy! well worth the extra money.","Premium economy is worth every cent!","5" "2019-01-09T14:28:04-05:00","Mobile","5","review","Singapore Airlines provides an excellent service and I would be pleased to fly with the airline again. The flight attendants are truly customer focused and we felt there was a little more leg space than some other airlines offer. The only glitch was the position of the middle rear seats on the flight from Singapore to Brisbane. The toilet is located on the other side of the aisle, in other words no screening between the passenger and the toilet. This is a very bad design and it didn’t show up in the seating plan when we were doing our online check in (I only hope that the airline addresses this bad design fault). I was fortunate that there were spare seats and flight attendant Jiang Ping (J) arranged for me to change seats. Thanks to his actions, my opinion of Singapore Airlines remains the same - it is a great airline.","Singapore Airlines deserves its award winning status","1" "2019-01-09T12:20:16-05:00","Desktop","4","review","Travelled out via Singapore in Economy Class. Tedious long haul flights in fairly cramped cabin (both myself and wife 6 foot plus). Service good though. On return Economy fully booked so paid the extra for Premium Economy on the long flight from Singapore to Manchester ( no premium economy service from Perth to Singapore). Premium Economy was much more comfortable with wider seats and better legroom. Also bigger screen, over ear headphones and extra menu choices. I actually managed around 6 hours sleep which is good for me. Would love to travel Premium Economy on future flights but the price for those nice extras is prohibitive at around 2.5 times the economy cost. As a regular flier visiting family in Australia the comparison of 5 flights economy for the same price as 2 in premium Economy means I am suffering in cattle class unless the lottery comes up!","Premium Economy very good but too expensive.","0" "2019-01-09T11:04:57-05:00","Mobile","5","review","First time taking Singapore airlines and I was impressed. The plane was really clean and the flight attendants were super nice and friendly. I think they were the best I have flown with. I would really like to fly first class next time or even try out their Dreamliner. All in due time but I will always try and book Singapore airlines, their hospitality was awesome.","Maldives journey","0" "2019-01-09T10:49:30-05:00","Desktop","5","review","This was the first time flying with Singapore Airlines, and it was a truly wonderful experience! From the time I was greeted at the aircraft door, to the service on a flight that was 18 hours long (first flight) to Singapore, the flight attendants were very attentive. It seemed that no request was too much. On long haul flights (or just short flights) I have never seen restrooms so clean and neat. This may seem like a strange remark, but I have seen restrooms that were in such a dreadful state by the end of the flight you didn't want to use them. These were kept clean and tidy which was really nice. Flying Premium Economy was a good experience. Having a calf rest and footrest made sitting for such a long flight somewhat more comfortable. To perhaps repeat myself, I loved flying with Singapore Airlines. It was easy changing gates in Singapore, and people were friendly, with a smile and a warm welcome. I look forward to flying with them again, and if you have the opportunity, fly with them. I don't think you will be disappointed, I wasn't!","Loved flying with them!","2" "2019-01-09T10:28:47-05:00","Mobile","5","review","Premium economy was a nice upgrade from Economy class, but I must admit that I had expected a bit more. This probably had to do with the fact that SIA economy class is already a great way to travel, even longhaul! Priority check-in and boarding is quick and easy. The seats are comfortable and spacious. The book the cook option is nice but not necessarily a must. I loved the noise cancelling earphones provided by SIA, but other than that there’s not much difference compared to economy. You will need to make your way down the isle through economy to use the toilet facilities. I would’ve liked to have had the option for bubbles before departure (a few years ago they even offered that in economy class...) and the toiletries weren’t different either.","Worthwhile","0" "2019-01-09T08:21:19-05:00","Mobile","5","review","On 5th Dec we flew with Singapore Air from London via Singapore to Christchurch New Zealand as you can appreciate two long tiring journeys. My wife wasn't feeling all that well but decided to continue because we we're having Xmas with our daughter in NZ. I've got to take my hat off to SIA they looked after her royally, the staff we're attentive and courteous and made the long flights all the more bearable. Keep up the good work Singapore.","Simply the best","0" "2019-01-09T03:16:25-05:00","Mobile","5","review","What an amazing airline. Service is second to none. Flight attendants look great in their uniform. Food on board is good and well maintained aircraft. Great facilities on board.","Great Airline","0" "2019-01-08T23:09:20-05:00","Mobile","5","review","it was a pity it was a night flight as i would have enjoyed all the comforts we had in our little pods, instead i turned my seat into a bed and had the best sleep ever on a plane. Each pod is very private with lots of places to stow your things, you get get headsets and the entertainment is very good (not that i looked at it much) the staff were very pleasant and i didnt hear one kid crying!!","such comfort","0" "2019-01-08T22:31:29-05:00","Mobile","3","review","I wonder if others feel the same but i usually find stewardess on SIA flights are not very friendly nor smiley. This time she actually skipped me and my son when giving out drinks.","SIA flight","0" "2019-01-08T19:45:42-05:00","Desktop","1","review","What pathetic service!!! I had 2 international seat booked flying Cairns to Germany for a family vacation. Unfortunately my manager walked out 72 hours prior to my departure so my approved leave at work was cancelled and I was unable to travel if I wanted to keep my job. After spending in excess of 4 hours on the phone to customer NO service was unable to transfer the NAME ONLY of the existing ticket to another family member. I was even fortunate enough to have the customer service manager tell me she has other calls waiting and would hang up on me. Best they could offer was cancel the ticket and purchase a new one at DOUBLE the price for another family to travel the same flight - highway robbery. My husband has now traveled solo and there is a vacant seat on the flight next to him.","Singapore Airlines - What a disgrace !!!!!","2" "2019-01-08T15:04:22-05:00","Desktop","4","review","We specifically booked flight #317 London--Singapore, 13 November in order to experience the new biz class configuration on Singapore A380. We were greatly disappointed that an older configuration was substituted for our flight. We have flown this route and other routes on Singapore many times in the last 15 years. Sorry to report that the flight was not up to typical stellar Singapore standards. Overall quite forgettable. The cabin crew, of course, are always courteous and helpful. Food was mediocre and the aircraft outfitting seemed tired. I add, that this has not been my typical experience with SQ.","Disappointed","3" "2019-01-08T10:54:59-05:00","Desktop","5","review","Never flown with Singapore Airlines before, but folks I have to tell you the service was excellent the staff were perfect with meeting your requirements and I flew economy. If that was the level of service in economy I'm going to try Business Class out I think I will be blown away. ","6 Star Service","0" "2019-01-08T05:31:36-05:00","Desktop","5","review","I have flown Singapore Airlines in the past and been very impressed, but this was my first trip on the double decker. My expectations were more than met. The staff is professional, immaculately dressed, and willing to personally assist as needed. The food was excellent from start to finish, including presentation, taste and variety. I especially appreciated the fact that they didn't over use seasonings. The cabin had tasteful holiday decorations. The bathrooms were well equipped and clean.","Fabulous Airline","0" "2019-01-07T23:25:21-05:00","Mobile","5","review","One of the better airlines by far. The staff are all friendly and helpful, throughout the flight they offer snacks and drinks and the meals are really good. Would fly with them again.","Enjoyable flight","0" "2019-01-07T22:02:21-05:00","Desktop","3","review","Morning flight, food worse than the good SQ Standard, no second asking for additional coffee or tea, favorite duty free product not available , staff not very friendly, just normal No wishes for new yeAr Overall a disappointing experience this time.","Only average new year experience","1" "2019-01-07T22:00:04-05:00","Desktop","5","review","Singapore Airlines is the icon of quality service. Staff appearance is at all times top class and this is complemented with their warm friendliness and treating passengers as you treat guests visiting you at home. Reliable and commendable at all times.","Always amazing","1" "2019-01-07T20:42:33-05:00","Desktop","5","review","Singapore Airlines always perform excellent fight & service. For my latest trip, I flied with Boeing 787-10. It’s a pretty new model of their aircrafts. The Economy Class is very comfortable with the seats as 3-3-3 for each row. So it has more leg room (in front & under the seat) and also comfy bigger seat space. You can find everything on your front, e.g. Big touch screen nearly 12” which gives very bright & clear image, easy to control & select your favorite programs, USB Outlet, Headphone outlet, Coat hanging, Lighting control, Flight attendant calling, Food tray, etc. It’s very convenience. I love it! The flight attendants are very nice & polite with quick service. The food quality is good. And one more thing that I am very impressed is the new version of “In-Flight Safety VDO”. It’s very interesting and shows a lot of main attractions in Singapore which sync together with the safety instruction perfectly.","Excellent fight with Boeing 787-10","0" "2019-01-07T14:49:50-05:00","Mobile","5","review","Best flight so far that i ever try. But, we have to transit in singapore. That's a thing that i dont like. The politeness is good. Service good, the stewardess is kind and care about the passanger. Food not bad, and the restroom clean.","Transit","0" "2019-01-07T12:24:08-05:00","Desktop","4","review","We had seats 51J & 51K, to be honest, I would buy Premium Economy when next we fly. Food was good & although they ran out of one meal that I preferred, they gave me one from another area which was appreciated. Staff were great & the entertainment of variety of movies, music etc. was very good. We have flown Singapore Airlines to Singapore a number of times & like their service plus on long haul flights a stop-over especially to not get jet-lag on the way back to Sydney staying in Singapore for us for 4-5 days is ideal. If you find nothing to see in Singapore, then you are not looking, so stay a while & enjoy such a lovely country to visit.","Singapore Airlines - The Only Way to fly To Singapore.","0" "2019-01-07T07:40:26-05:00","Desktop","3","review","I have been flying Singapore Airlines for more than two decades, and this airline has always performed leaps and bounds above other airlines in terms of its service and efficiency. Whether for business or personal travel, I've always looked forward to my SIA flights despite the long journey from the US to Southeast Asia. The last two times that I have flown on SIA however, I feel as though the service and the quality of its offering has not measured up to the accolades that they have received over the years. Perhaps complacency has set in and SIA is now resting on its laurels? On my last flight, I was traveling with my spouse. We were attending a wedding and therefore had to carry on formalwear. SIA did not accommodate our request to hang our garments, and instead, told us to stash our tuxedo and dress in an overhead bin. This resulted in a lot of headaches when we arrived at our destination. Furthermore, the meals that we were served throughout the flight were frankly atrocious. For an airline that has often been ranked ""#1 in the world"", we expected better, and had been served better food on other international long-haul flights. Additionally, the availability of meal options was extremely poor - they ran out of the meal selection that we wanted, and we were given cold sandwiches and chips instead. To be frank, the sandwiches were more palatable than the ""gourmet"" options that were presented to us rather stylishly on a fancy-looking menu. When the flight attendants noticed that we were not eating, they did try to address the situation, but aside from the sandwich and the bag of chips, we received instead a lecture about ordering our meal ahead of time, ""next time”, which I’m not sure is a standard practice for travelers without special dietary requirements. It felt more like they were shifting the blame onto us. I'm not certain if there is going to be a “next time” either, because while Singapore Airlines used to be the carrier of choice for us while flying for business/leisure to Southeast Asia, there are other reputable, high-quality options available now. We have flown Eva before (had a wonderful experience) and we have heard rave reviews regarding Korean Air from our fellow travelers arriving in Southeast Asia. All in all, a rather disappointing experience for a usually-reliable airline. I would say that our most recent trip was an isolated case, but we've noticed a palpable decline in the quality that we have come to expect of SIA.","Subpar","1" "2019-01-07T07:31:00-05:00","Mobile","5","review","5 star experience. Cabin crews are very friendly and helpful, food is very tasty, take off and landing is smooth, more than enough leg room even in economy class, perfectly on time everytime. Will definitely fly with Singapore Airlines again.","Most amazing flight experience","0" "2019-01-07T07:19:53-05:00","Mobile","2","review","I took Singapore Airlines flying from Hong Kong to Jakarta by transit in Singapore on 15 October 2018. The service from HK to Singapore had run smooth. But it was not similar from Singapore to Jakarta. By SQ 968, it supposed to take off at 8.55 pm in Singapore time, but then delay for 30 minutes. During flying, it was time to provide meals for all passengers, but I just realized that the flight attendants did it late in start. With 1 hour 45 minutes flying time, I was certain that it supposed to be enough time for them to do an excellent meal service. But in the actual conditions, seems that all flight attendants had no well plan to do it. They went rush to provide meals, and served it very slow. I was thinking that it must be done row by row until reached the end row. But, they did it randomly. Some rows had complete meals, but the rows behind those had no meals at all. With 30 minutes left before landing and the pilot announced that the flight would land soon, more than half passengers just received their meals. You could imagine that they must eat their food in a rush time including me. And awkwardly, the flight attendants seems panic, tried to get all food trays from passengers while some passengers had still eaten, and some others didn't finish the food. Couldn't imagine by myself that the 5-star airlines apparently had weakness in this concern.","Meal service was very slow","1" "2019-01-07T06:22:17-05:00","Mobile","1","review","On 7th Jan. 2019, for SQ flight 517, from Kolkata to Singapore at 22:00, it was announced to all business class travellers that there was no access to a business lounge; the excuse being that the lounge does not conform with Singapore Airlines standards. This being said: * The departure gate did not even have enough seats or seating arrangements nearby; and nothing organised for business class travellers. * When the ground staff was asked when boarding would start (the logic being that one would have access to business class standards ON the aircraft), the passengers got barked at rudely, and were told to go find seating, and to wait. * Plus, boarding was delayed. * There were 40SN$ vouchers given per passenger —for shopping— that could only be used in Singapore, not in India, where the currency is Indian rupees. So, of course, one could not even use the vouchers to enter business lounges. Singapore Airlines is not the only airlines that flies through/out of Kolkata. Emirates, that has much higher standards, flies through Kolkata too, AND they operate with all business lounges at the Kolkata International airport. 20-25 years ago I used to fly the Jakarta-Singapore-Kolkata sector on Singapore Airlines often. The international airport of Kolkata was practically a shed. There is now a big and very fancy airport, so, it is incomprehensible that Singapore Airlines finds odd and lame excuses to not partner with the business lounges at the Kolkata airport. ","Singapore Airlines: Going totally down the drain","6" "2019-01-07T01:06:58-05:00","Desktop","5","review","My wife and I flew to Singapore in October 2018 .From the second we boarded the new a 380 we were waited on hand and foot by the ever smiling staff . I cannot really put into words how it felt but I would recommend to any one if they are going to try this airline they will not be disappointed . The legroom was amazing and the seats were very comfortable .. The aircrew were always there to see to our every need . Thank you Singapore Airlines ","Flight of a lifetime","0" "2019-01-06T23:01:07-05:00","Desktop","5","review","I flew so many times with SIA. They never fail to satisfy me. The way they treat me and my family on board was satisfyingly good. Friendly and helpful crews, good foods, drinks and entertainments. It's always delightful to travel with SIA.","Never fails me!","2" "2019-01-06T21:36:20-05:00","Desktop","5","review","My wife and I were travelling to Sri Lanka but had a Sri Lankan airlines ticket from Singapore to Colombo. We had return tickets from Sydney to Singapore with Singapore airlines. Since Sri Lankan airlines and Singapore airlines don't do code share and are in different alliances, I didn't even bother asking the check in agent if our baggage can be interlined all the way to Colombo. However, he asked what our destination is and when we explained our situation, checked with his supervisor and checked in our baggage all they way to Colombo voluntarily. Talk about customer service! Bravo! The SYD->SIN cabin service was a little below their usual standards. The flight attendants seem to be a bit impatient. I think that they were doing back to back shifts, overworked and tired. If anyone from the management is reading this, it's flight SQ242 on 24th Dec. In flight entertainment, meals and leg space in economy were among the best (as usual). Cheers!","Smooth experience, as usual.","3" "2019-01-06T21:28:18-05:00","Mobile","4","review","I use to fly Singapore for a long time then for the last 10 years I flew Etihad, extremely disappointed by my last few flights with Etihad especially for the price they are asking I decided to fly again SIngapore Airlines. The experience was excellent of course I had a 2 hours stop in Singapore but I really enjoyed it. The service is excellent, the food exceptional and nice cabin. Singapore is still one of the best airline in the world, clearly Etihad should watch and learn because they have completely lost it. ","Great experience ","2" "2019-01-06T21:15:10-05:00","Desktop","4","review","Where was the up beat and positive enthusiasm that SQ is always known for, one might ask, had you been on SQ 221 on the 31st of July 2018. Something lacked in the service which made the flight forgettable even though it was on their latest A388 operating the inaugural flight that very day! The food? Forgettable to say the least. Biggest disappointment being the cold breakfast they served. While the seating, cleanliness and IFE prove that the airline well and truly deserves its repute as a 5 star airline, the service left a little bit to be desired.","Interesting Experience","1" "2019-01-06T19:39:11-05:00","Mobile","4","review","Our SAL Flight from Canberra International Airport to Singapore Stopover on 20th May 2018 followed by connecting flight to Bangalore was convenient, comfortable, pleasant & memorable experience; return flights were of the same calibre without any delays or incidents at the end of June 2018; in-flight services were good with friendly cabin stewards handing out hot refresher towels followed by serving first passengers preferred pre-ordered catered meals; beverages & drinks AR good but in-flight meals catering needs to be improved in quality & variety; good quality desserts😘 are served to general catering but some slapdash stuff😝 for others; seat selection cost is extra & increases as per its location if in the front and with extra leg room; best to go towards front & for isle seats for ease of getting up & move if possible! SAL's KRIS Flyer Membership is beneficial for special offers for flights, Kris Shop, mileage use; SAL's reputation for aircraft maintenance for safe flights, professional flight crew standards & services are our choice to fly with SAL😇 SINGAPORE Stopover is the Best to soak- up Singapore ambience, rest n relax at the fabulous Changi International Airport that offers the best amenities n facilities to transit passengers. ","SAL the Best","0" "2019-01-06T19:07:18-05:00","Desktop","5","review","I had the best flying experience with Singapore airlines. this was the first time i flew with Singapore Airlines. Crew, craft, entertainment system, service everything was top qualify","Best flying experience","1" "2019-01-06T18:38:16-05:00","Desktop","5","review","Singapore Airlines seems to come top of Business Class surveys and I can see why (although Emirates is also extremely good). We were in the Air for 22 hours from Heathrow to Sydney via Singapore where we stayed 4 days. Everything about Singapore Airlines was of the highest standard. Comfort, Service, Food, Cleanliness plus other benefits like Fast Pass through Security, priority Baggage and last but not least their Lounges which are superb. If you’re going ultra long haul and want to do it in style Singapore Airlines is right up there (no pun intended).","Surpassed our expectations and more so","0" "2019-01-06T18:04:32-05:00","Desktop","4","review","The SQ Primium Economy seats are 2-4-2 configuration, seats are quite wide with adjustable foot rest. One of the better PE I experienced. Two meals are being served, dinner - about an hour after takeoff and breakfast - about an hour before landing. Stanard airplane food and nothing extraordinary ! Being Singapore Airline, services are attentive and courteous ! The inflight restrooms need more cleaning though ! ","Comfortable Primium Economy","1" "2019-01-06T16:58:49-05:00","Desktop","5","review","For the second leg of my trip to Singapore, from Hong Kong (HKG) to Singapore (SIN), I flew Premium Economy on a Boeing 777 operated by Singapore Airlines (flight Singapore Airlines 1). I had an aisle seat on the 4-hour flight. In economy class, there were nine seats from wall to wall (3 + 3 +3), compared to eight across in premium economy (2 + 4 + 2). Thus in premium economy, one gets about 12.3% more width, higher quality seats, and much more legroom and recline. Being a Gold member of Star Alliance, I received priority boarding, which helped me stow away my carryon suitcase and backpack. As this was a short stay trip to celebrate New Year’s in Singapore with former classmates, I had no checked luggage. Thus, priority boarding was a larger than normal benefit on this flight. To minimize my travel weight, I did not take a computer. In any event, most of the functionality I need is available on my mobile phone. On the flight, I used one of the seat’s USB ports to charge my phone. The seat came with an approximate 13-inch touchscreen monitor. The onboard service crew members were exceptionally good, friendly, polite and attentive.","Great flight, service & food","43" "2019-01-06T16:51:25-05:00","Mobile","2","review","I am a regular traveler on Singapore Airlines and a PPS member. Over the years I have witnessed the deterioration of food quality on SQ flights. Took SQ 256 back from Brisbane yesterday and the food was simply atrocious! Both the main course and the refreshment before landing. The seafood noodle smelled bad and my son would only eat one bite of the seared lamb because it tasted like wood. Since SQ is charging such extraordinary rates for business class I hope that they can at least serve more decent food, like many years ago. Recently I’ve flown on Japan Airlines, Eva and Cathay and honestly the food served was pampering and comforting. Staff service on SQ was still excellent and in flight entertainment were good but the food is simply unacceptable. Recently tried to book a flight to on line to HK and a cpu glitch made me come back to rebook the same flight. All of a sudden the price jumped by 15 percent. That upset me as I think they are doing pricing changes based on my previous booking so I decided to take Cathay Pacific instead for my upcoming trip. Please stop upsetting and losing your customers Singapore Airlines.","Food Tastes Horrible","2" "2019-01-06T15:39:15-05:00","Desktop","3","review","I booked Business class as a special treat to myself over the NYE holiday period. My travel agent convinced me to take the 1am flight as it was a better-newer plane and said its the best plane to experience business class. I fully regretted this as I was completely exhausted & tired when I boarded the flight which meant I could not truly enjoy the dining experience.(who is hungry at 2am ?) I ended up watching a movie and tried to have a nap on the flat bed but I still arrived exhausted in Singapore at 6:25am. Luckily my hotel let me have a free early checkin. I will never get a red-eye flight again, unless I really really have to. The good news is Singapore Airlines are excellent at Service.","Perth to Singapore -Business class - Friday 28.12.18 - 1am","0" "2019-01-06T13:20:53-05:00","Desktop","4","review","Tough one to review. Flights were only a few minutes late departing but made up time in flight and we landed early. Service on board was good (but no better than other airlines I have used) the food was ok (again, no better than other airlines I have used). First Flights on the journey were on planes that looked and felt dates and drab. Transfers in Singapore had hardly any time between them, and being such a huge airport it was tight getting to the next gate for the next flight. We had a new Airbus A380 on the way home and the entertainment system was very good- proper plug sockets and USB ports for charging, fast sensitive touch screen navigation. However when we settled down to sleep, and the people in front of us reclined their chairs there was only about 6 inches from your face to the back of their chair, which was really claustrophobic- and made it really hard to pick something up of the floor/out of your bag. I had absolute no room for my legs (I'm 5'8) and if I sat upright my knees touched the back of the seat in front. If you recline your own chair your legs go even further forward. It was the most uncomfortable 13 hours I have ever spent on a plane.","Efficient but unremarkable","1" "2019-01-06T13:11:43-05:00","Desktop","5","review","First time on Singapore airlines could not fault them.first class service good food great entertainment.Would definitely fly with them again.","One of the best","0" "2019-01-06T12:40:30-05:00","Desktop","2","review","We flew on the new A350 packed in like sardines, the service was virtually non existent, we asked for a drink and after an hour still hadn’t seen anyone, eventually asked some one else and after about another 20 minutes finally got one. On the return night flight we were given a hot towel, a drink and a small packet of bar snacks then the crew disappeared until about 2 hours before landing when breakfast was served. Would never fly Singapore air again.","Adelaide to Singapore","3" "2019-01-06T12:39:55-05:00","Mobile","3","review","Singapore Airlines crew are always fantastic but the new aircraft, I believe a Boeing 787-300, has a 3-3-3 configuration which I dislike. How many people travel in 3s? In my experience the vast majority of travelers are couples or a family of 4. Bring back the 2-4-2 aircraft please!","Love the crew not the aircraft!","1" "2019-01-06T12:38:05-05:00","Desktop","3","review","Food was disgusting. Two flights in a row that no choice was given. Fish revolting, bread roll like rocks. The wait staff were lovely however that didn’t make up for the lack of quality or freshness of meals. Back to Qantas for us!","Never again...","2" "2019-01-06T10:30:03-05:00","Desktop","5","review","Highly recommend Singapore Airline. We recently took an 18 hr direct flight to Singapore and had a great experience. 18 hrs is a very long time to be stuck in a plane but it wasn’t that bad! The seats were comfortable, food edible and staff very pleasant .","Singapore Airliine made our 18 hour flight easy","0" "2019-01-06T10:26:27-05:00","Mobile","5","review","We flew for the first time with Singapore airlines and they are very good. The plane was clean and the attendants were all lovely and friendly. The meals were very nice and you actually get lots of it. They give you a little travel pack with socks and a toothbrush and toothpaste in it. The movies and inflight entertainment was good aswell. You also get alcohol on the plane which is included in your flight. You don’t need to buy anything unless you want to.","Great service","0" "2019-01-06T09:39:45-05:00","Desktop","4","review","I was excited about the non-stop flight from Singapore Airlines which we always have had incredible experience with. However, with the newly launched non-stop flight to Singapore, there are several misses which I felt degraded the overall experience I had come to expect from Singapore Airlines. While I have no complains with the seats on Premium Economy (""PE""), I am less than enthusiastic with the service on the flight compared to what I used to experience with the A380 on Singapore Airlines from JFK. SQ021 only has business and premium economy seats on the flight. This basically means PE is the new Economy, and it does feel a little that way for the flight as the basis for comparison is just between PE and Business. The plane is definitely smaller than the A380 and it feels that way despite the slightly higher ceiling. There really isn't much room to wander around since the PE class is all the way at the back of the plane, compared to the A380 where there is a galley area to hangout during the long flight, and a much larger economy class area to roam about. Amenities kit is limited to socks and eye mask, but on the bright side, they do serve decent champagne like Moet & Chandon. The Krisworld entertainment is amazing with the touchscreen and full of movie/tv/music options. Service wise, the crew was very attentive, though I feel that there seems to be less interaction with the passengers than the usual flights, perhaps due to the long journey. While the non-stop flight did shaved a couple hours off the journey, I think I would go back to the regular Frankfurt route with the stopover as it was nice break, and being to stretch and walk about for a bit was great.","Premium Economy is the New Economy","1" "2019-01-06T03:52:27-05:00","Mobile","5","review","Will recommend Singapore Air Linea. Price is competitive to other premium economy class but service is outstanding. Checking and boarding is a breeze. Cabin crew is fantastic. Food is great. Choice of movies and entertainment on board is one of the best.","Will recommend Singapore Airline.","0" "2019-01-05T20:45:40-05:00","Desktop","5","review","OK, I know the above title is BA's tag line but in the case of Singapore Airlines it really feels sincere and authentic, at least at the front of the plane. The welcome, attention and recognition is quite extraordinary compared to Britain's flag carrier. Sure, prices are higher but the difference in customer experience is palpable at all levels - from the priority boarding which really differentiates and works, through the (old fashioned) provision of newspapers and periodicals on board and the outstanding service, to the quality of the offering in terms of seating space/equipment and the quality of the products (Dom Perignon for example - BA used to have Krug, now it's Perrier-Jouet). Is everything perfect ? No, for instance in the take-off/landing position I found the seats rather uncomfortable even if they're roomy but overall SQ is a class apart and it starts with the crew who come across as really caring about the passengers by comparison to the hit and miss standards of some BA flight staff nowadays.","to fly, to serve","2" "2019-01-05T19:06:38-05:00","Desktop","3","review","This airline consistently rates as one of the best in the world, but this route seems to be a red headed stepchild because there wasn't much to cheer about. --The food was fairly poor by Business standards. (better artisan breads would have saved a mediocre take-off meal) --The furniture is outdated and needs a re-do. The cabin's lie-flat beds seemed like they were from the first generation of true lie flats. You have to manually turn the back down and the average person would have a hard time putting it back up. I saw flight attendants put their full body weight on the bed to release the lock. They were actually pretty good for sleeping, but there was no opening for leg room directly in front of you to stretch your legs while sitting upright. You have to turn cock-eyed diagonal in your seat to put your feet up and twist forward to face the tv screen. --Check-in and customer service is very good and I could see here how they really shine in other ""more important"" locations. The business class lounge in Changi airport is really, really good. Really. It should be the standard for most of the other big airline lounges. Hope they fix it.","Experience wasn't nearly as good as the reviews.","1" "2019-01-05T16:00:29-05:00","Mobile","5","review","After travelling on a few budget airlines it was great to get the spoilt treatment on Singapore Airlines. The staff were very professional and the food was excellent. I was able to watch a movie which made the flight seem to go quicker.","Very professional","0" "2019-01-05T15:14:10-05:00","Mobile","5","review","Highly recommend SA premium economy Service is impeccable, additional comfort is well worth the cost","Fabulous flight","0" "2019-01-05T14:41:16-05:00","Mobile","4","review","Our flight was very much on schedule and comfortable, but unfortunately the inflight entertainment was quite poor. ","Very timely, good service and poor inflight entertainment ","1" "2019-01-05T11:57:50-05:00","Desktop","5","review","We travelled premium economy for the first time. The comfort was good and the cabin crew really looked after us. We also took advantage of the book the cook service which helped with choosing something that was gluten free. A great airline to fly with and would always choose this as one of the first choices.","Great Service","0" "2019-01-05T11:07:24-05:00","Desktop","5","review","Singapore Airlines Airbus A 380 First time on this huge plane Seats good and decent legroom. Meals Good and service very good. Inflight entertainment excellent. We connected with out flight to Kota Kinabalu and return at Singapore Changi Airport and our bags were transfered seamlessly both ways . Our flight to kota Kinabalu borneeo was on A 320 wityh Silkair. Also decent","Excellent Service in flight. Good Food. Seamless transfers to connecting flight to Borneo","0" "2019-01-05T10:51:15-05:00","Mobile","5","review","I had a very comfortable 7-hrs flight. Lovely attendants, very helpful. When my flight encountered some technical issues going back to dubai, they really took care of me, gave me access to business lounge, booked me a hotel and booked a straight flight to dubai. I always consider singapore airlines whenever i get a chance to travel. Thank you","Smooth flight","0" "2019-01-05T09:35:32-05:00","Mobile","5","review","I have to be honest and say I won a free round trip flight but I had no expectations of the airline. It was amazing. The plane is so nice. The seats are comfortable and you feel a bit more space than with other airlines. The flight attendants are dressed so adorable. The food was good (a surprise in any flight). They gave us a blue bunny ice cream sandwich which really pushed them over the top. Could not recommend them more.","Best airline","0" "2019-01-05T06:38:48-05:00","Desktop","5","review","It was not our first time flying with Singapore Airlines in Business Class. We always found the services given to my family and I were excellent. They were super friendly, attentive as well as informative. For instance, when our daughter suddenly felt unwell and vomited, they quickly approached us by giving wet towels, paper and plastic bags and also routinely checking on our daughter condition, making sure that she was feeling better. Besides that, my son - who loves about airplane - wanted to tour the cabin was also accommodated by the cabin crew and my son was very excited. Not only that, when we asked to one of the stewards who was part of that team whether we would be able to catch connecting flight to Surabaya - serviced by Silk Air - He assured us not to worry about that as his colleague at Changi Airport would assist the transferring process from Terminal 3 to Terminal 2 upon arrival at Changi Airport due to tight connection. Finally, we were able to make it since the Paris flight arrived ahead of time - approximately 1 hour 15 minutes. In conclusion, we were extremely pleased and satisfied with the services provided by the Cabin Crew who were on duty on our flight.","Excellent Services","1" "2019-01-05T06:03:23-05:00","Desktop","5","review","Singapore airlines were excellent on all our flights. Good food and excellent service throughout. would definitely recommend.","amazing trip","0" "2019-01-05T04:56:14-05:00","Desktop","5","review","Although we took off an hour late the on board service was great, smiling and helpful staff during the 11 hour flight. Food was good and it was nice having proper cutlery [not the plastic crap you have to put up with on some flights]. Because of the initial delay in London we were told our cases wouldn't make the connecting flight! However we did, on landing we were met at the gate by one of the ground handlers and escorted to the terminal we were flying from to Phuket. At Phuket we were compensated for our luggage being late and informed that our cases would be delivered by midday the following day. They were. Would definitely recommend this ariline","Good service","0" "2019-01-05T03:14:18-05:00","Mobile","1","review","We were on our last leg of an incredible world tour with star alliance flying from Brisbane to Australia. To start with we were the only two people at the check in counter & yet it took the lady at least 45 minutes to check us in. All this while she chatted mindlessly about her career, family in Indore and her interview with Emirates. She was incompetent of doing a regular check in as the guy on the other counter helped her with all the formalities, while she made no effort whatsoever. She then assured us that the plane was 2-3-2 configuration and that no one was sitting with us. We checked online and the configuration was 3-4-3. The lady said online information is not updated, what she could see on her screen was the correct information. Trusting her with this information we finally put the bags on the belt and made sure we would get the bags in Singapore as the next night we were travelling to Dubai. Once again she assured us that we will receive our bags at the Singapore airport. Another nightmare, we landed in Singapore & there were no bags! We were looking forward to enjoying Singapore for the only one night we were there but unfortunately spent more than two hours at the airport waiting for the bags. It's a terrible feeling when one person can wreck an entire trip. ","Appalling experience ","2" "2019-01-05T00:02:36-05:00","Desktop","5","review","This is one of the best airlines I have ever traveled, the seats were roomy the in flight entertainment was excellent and the bathrooms were very clean. I flew round trip from Bangkok to Singapore and both flights were excellent.","Singapore Airlines","0" "2019-01-04T22:50:18-05:00","Desktop","4","review","Midnight flight from Beijing is never going to be easy. Only 6 hours long so not really long enough to get decent sleep (unless you're in one of the premium cabins). Packed flight, but I'd managed to get a window seat so sleep was the only thing on my mind. Seats are comfy, the recline is pretty good but the stupid foot rest that SIA insist on featuring is the worst thing ever. It would only ever work for someone of a particular height, for everyone else it is just an inconvenience that is set at the wrong height or digs into your shins. SIA really should get rid of this, it adds absolutely nothing to the experience. IFE screens are big and responsive with a great selection of movies, TV and Audio, which I dipped into with about 2 hours left to go. I didn't eat. Who really needs a full meal at 4am","All in all very good","0" "2019-01-04T18:52:19-05:00","Desktop","5","review","From departure to landing, the staff were friendly and professional. Best service as they always serve with a smile :)","Simply Superb!","0" "2019-01-04T13:39:56-05:00","Desktop","4","review","We've learned not to expect too much when flying economy, i.e. cramped seats. However, the crew on our flight made extra effort to make our experience as pleasant as it could be on such a long flight. They even found a meal my wife wanted when they had run out of her selection. Happy wife, happy life. Food service included a mixture of oriental and western type dishes. Most was good for airline food. Wine for meals was included. We sat in bulkhead seats which provided plenty of legroom but weren't as convenient when it comes to using the entertainment system or having a place to put your things - phone, book etc. The entertainment system worked well and had an excellent selection of movies, TV shows, music, games. The only thing missing in the bulkhead row was a USB port to charge my phone but was able to run my charging cable to the row behind me. If you fly economy this is one of the best airlines I have flown.","Cabin crew is excellent","0" "2019-01-04T12:47:43-05:00","Mobile","1","review","The experience we have had with Singapore Airlines has been the poorest ever experienced and is more akin to an cheap flight airline. From allocating a family of three with and 11 year old across different rows, despite weeks earlier assuring us they had made sure it wouldn’t happen, running out of normal food and only having a seafood option, with an attitude of well nothing we can do and very little drink or water served over 7.5 hours. The final straw has been a delayed flight which will mean a missed connection, however finding a correct number to contact Singapore Airlines and getting somebody qualified to help appears to be something Singapore Airlines do not support. Absolutely shocking phone support, nobody can help, they escalated the call, assigned it as urgent and stated we would receive a phone call within 3 hours, no call came. Really low class, poor quality service, not what you expect from Singapore Airlines. Will be using alternatives to SQ for any future International Flights. ","Declining Singapore Airline Customer Service","4" "2019-01-04T10:18:49-05:00","Mobile","5","review","We flew out on the airbus a380 on the way there and Boeing 777 on the way back. Both aircraft were a bit dated but they were very clean and nothing seemed broken. What makes Singapore one of the best airlines is the service which is second to none. All staff are polite and nothing is to much of a problem. The food was good both ways. Entertainment is up to date and there is plenty to watch. Overall the flight was smooth and on time. I would highly recommend this airline to anyone.","Amazing service","1" "2019-01-04T09:05:52-05:00","Mobile","5","review","Excellent experience with Singapore Airlines. The flight was a short one on 25th Dec after a long haul. It was quite a bumpy flight due to turbulence on route and our son didn’t do well, but a big thanks to the crew which helped us when our son was sick during the flight. ","Flight experience - excellent crew","2" "2019-01-04T05:03:13-05:00","Desktop","5","review","Differ between SIA and budget airline, other then the price, is that you able to get more comfortable rest while enjoy the various assistance when on flight. the long journey flight will not make you feel tired if taking SIA such airline. Of course the price can be cheaper will be better.","Comfortable Flight","2" "2019-01-04T01:14:28-05:00","Desktop","5","review","I have flown numerous airlines but SQ is class apart. It offers the best service (enough to make you feel super pampered) and I loved the A380 aircraft. It goes without saying that SQ will be my first choice everytime I travel East :)","The best airline!","2" "2019-01-03T23:51:41-05:00","Mobile","1","review","I used Singapore airlines cuz friends & Co workers said it is very good service. I had problem from the start. First flying scheduled change then the seat cannot be assigned ahead of time unless you pay extra.","Never using","2" "2019-01-03T22:48:18-05:00","Desktop","5","review","Singapore Airlines have always demonstrated excellent customer service and passenger care; this flight is no different. We felt like we were the only passengers in that flight. We managed to snag seats 3C & 3D (suites) as it was a special occasion; celebrating Audrey's birthday 30,000ft in the air. Here is a review of my experience. Check-in: We were welcomed with warm smiles by a senior ground staff member. The check-in process took longer than usual. The check-in staff appeared to be struggling but I am unsure if she is new or that the computer was having some problems. Other than that, the check in was generally okay. Lounge: In Auckland, there is no Silver Kris Lounge so Singapore Airlines uses the Air New Zealand Lounge. As the airport is undergoing some renovation works, a detour is needed to get to the lounge. There was a decent variety of food and beverages generally. Where food is concerned, I would rate it at 4/5 because they are generally good but not good enough to remember anything by. It was relatively crowded with almost all seats taken up. Naturally with more people, the noise levels went up considerably. There are different types of seats available; sofas, desk chairs, lounge chairs. They also have an outdoor area for those who needed fresh air. Aircraft: We were on an Airbus A380-800 in the 2007 configuration. 12 Suites, 60 Business Class, 38 Premium Economy Class and 333 Economy Class Seats. Boarding: Shortly after we arrived at the gates, it was time to board. We we're the first to board the aircraft so naturally the whole process feels smooth and quick. Flight: We had a generally smooth flight as we did not encounter any major turbulence. Thanks to the comfortable double bed, I managed to get 4 hours of sleep while Audrey slept during most of the 10-hour flight. Seat: The suite has a pitch (distance from your seat to the one in front of you) of 2.05 metres. It has a width of 89 centimetres. The armchair can be folded down to release a bed that is stowed in the ""wall"" behind it. Meals: We had two meal service on this flight; one after take-off and one prior to arrival into Singapore. We had the book-the-cook (BTC) service where we ordered our meals pre-flight. I won't list the details of the food as that would be an entire report on its own. You can ask me about it if you want to know more. In summary, the experience was amazing and each dish was delicious. Service: The crew did a fantastic job from start to finish. Upon boarding, the crew each came to welcome us and identified them selves. They gave guides us around the suite and gave us instructions on how to operate the gadgets and gismos. Throughout the flight, they keep checking on us to ensure that we are having a comfortable flight. A special thanks to the crew for preparing Audrey's surprise birthday cake. Overall: Singapore Airlines is the best airlines that I've flown with yet again.","Thank you Singapore Airlines!","1" "2019-01-03T21:40:19-05:00","Desktop","5","review","Singapore is definitely the best airline we have travelled with, I just wish they could get the temperatures consistent. The first part of this flight from London was freezing - and I know planes are cold so had on several layers but this was uncomfortable. Then Singapore to Perth was so warm I had to strip down and was still not comfortable. But otherwise the flight was great (well as good as a long uncomfortable flight can be), service is always with a smile and everything went according to plan.","Brilliant airline - just need to get the temperature right on the planes","0" "2019-01-03T21:08:58-05:00","Desktop","4","review","This was my second experience with Singapore Airlines. The first one was in 2016 from Ahmedabad-Singapore. This time i was travelling on my honeymoon and i chose again Singapore Airlines. Our Ahmedabad-Singapore flight was delayed because of air traffic congestion and we had to catch the connecting singapore airlines flight from singapore to bali. We just had 40 mins (without the delay), now after the delay we had only 5 mins before the gates were going to close. We had to marathon on the singapore airport to catch our next flight and for our surprise the flight was waiting for us even after a delay of 7 mins to takeoff. For a sweet surprise the Captain announced ""sorry for the delay! but we had a honeymoon couple on the flight from another connecting flight"". This message by the captain took away all the tiredness after the marathon we ran at the airport. The only thing i don't like about singapore airlines is the on board is not so humble with INDIAN passengers. I dont know the exact reason but i found them (even in my previous flight) a bit rude towards indian passengers. And we can easily makeout FAKE SMILES on their faces while they serve you on board. This is not only about me but i have observed them with many indian passengers on board. Rest all good. I will always opt for Singapore airlines whenever i have a option of its name. Thank You!!","My second flight","1" "2019-01-03T18:41:42-05:00","Desktop","5","review","I would like to share with all of viewers my pleasant trip from Cairo to Sydney by Singapore Airline. We had a great time on our trip and thanks specially to Mrs Gihan Wahib for assisting us in the booking ( Singapore Cairo Office), who took the extra mile to make sure that all our seat, bassinet and flights are as pleasant as possible. Thanks Singapore Airline and thanks Mrs Gihan Wahib for your excellent services and for taking care of me and my family. Seats, food, drinks and entertainment system were all great. I have no hesitation in recommending Singapore Airline to all my contacts.","Excellent Service & great ground staff","1" "2019-01-03T18:36:30-05:00","Mobile","5","review","Its a very nice flight... we had to transit at Singapore... the staff is friendly... the flight meal is good.. the seat is spacious.. the entertaiment flight is up to date.. overall a very good flight..","Very nice flight","0" "2019-01-03T18:12:37-05:00","Desktop","5","review","Great service and quality food was the order of the day. Very comfortable seats and excellent selection of entertainment options available. The food choices were excellent and high quality.","Great service and quality food","0" "2019-01-03T16:13:22-05:00","Mobile","5","review","Flying with SQ gives the best experience to a traveler. Cabin crew are very courteous and hospitable. Food is delicious and drink choices are varied. Seats are comfortable and leg room is roomy. Departure time is on time.","Courteous team and excellent service","1" "2019-01-03T15:29:53-05:00","Desktop","5","review","Love this trip. Both ground staff & in-flight services were great to me and my family. Only one thing need to mention is 1 hr flight delay from Yangon to Singapore return trip. Besides the delay, the rest of the trip was joyful.","Good flight experience","2" "2019-01-03T13:50:10-05:00","Mobile","4","review","The cabin crew was very customer oriented. Very convenient flight. A380. Food was excellent. We were very comfortable. But their boarding procedures at the gate was real messy. Always it is better to get a seat in the front zones.","Excellent service","0" "2019-01-03T13:45:46-05:00","Mobile","4","review","Aircraft is not much convenient. But their service is excellent. We reach to the destination early than schedule.","Friendly service ","0" "2019-01-03T12:04:01-05:00","Desktop","5","review","I had travelled with Singapore Airlines business class before and this time on economy they still did not disappoint. The flight was full, but the crew did everything they could to make it a pleasant experience to all. There are certainly cheaper airlines, but I sincerely recommend them as they make me feel safe with their professionalism.","Full flight, yet not bad experience","0" "2019-01-03T10:29:58-05:00","Mobile","5","review","Flew from Australia to Singapore then Singapore to Rome with Singapore Airlines. Good flights, lovely staff. In flight entertainment was good with selection of movies and others reasonable for an infrequent flyer. Really like the hot towels before meal service. Will be flying with them again soon on return journey. Airline with safe record. Will use them again.","Good Service & comfortable flight","0" "2019-01-03T10:01:07-05:00","Desktop","5","review","Glad we managed to upgrade from Economy to Premium Economy. The seats were wider and could recline to approx. 45 degrees. Foot space was ample and the food was good. The 10.5 hour flight was tolerable under these spacious conditions so sleep was possible. The service was good and the flight attendants were attentive and caring. The wait in Singapore was short before our connection to Phuket so we didn't have time to explore the Butterfly or Orchid rooms. Changing terminals from 2 to 3 in Singapore necessitates a wheelchair for anyone with a mobility problem. Singapore Airport is beautiful.","Flight from Johannesburg to Singapore","3" "2019-01-03T09:06:03-05:00","Desktop","5","review","Flying with this airline means flight on time. Compared to other international flight i have taken, I found this flight to be the best. The hospitality that they provide even to the economy class is awesome. The aircraft was state of the art and luxurious. The entertainment system was good. And the food was awesome. With options of both, alcoholic and non-alcoholic beverages.","Elite Service","1" "2019-01-03T08:27:50-05:00","Mobile","5","review","We flew the cattle, sorry, economy class! The crew were very helpful and polite. I have experienced such service only in business class with other airlines. There was plenty of legroom and sufficient space for economy class. The food on board was very good and they even had a menu! The most memorable thing was the video for safety instructions (which everyone normally ignores) was very imaginative and interesting. The onboard entertainment was good with a good collection of movies, music that suit people from east and also west. Will definitely fly again with Singapore airlines","Best flight yet!","0" "2019-01-03T06:47:14-05:00","Desktop","5","review","Booking, paying and checking in online with Singapore Airlines has always been a breeze. Effortless printing of boarding pass at Changi Airport too. Counter staff was efficient and helpful. Airline safety is top priority for me and as a result, I always fly with Singapore Airlines whenever possible. This flight to Munich was no exception. Pilot did a great job to make it a smooth flight. Same too with the return flight from Munich to Singapore. Flight attendants did their job well. No complaints about food choices/quality, onboard entertainment and seats.","Pleasant and Safe Flight","1" "2019-01-03T02:58:25-05:00","Mobile","5","review","We have had the best experience flying SIA. Starting with check in we had Sara at Brisbane Airport. So friendly and helpful. I told her we always fly QF and that this was our first time. What a star! Please someone recognise this girl, she is amazing and set us off with a smile. We were in Business on SQ976 on the 20th of December and the staff went out of their way to ensure comfort. They were all wonderful. Thank you SIA for the experience! After flying QF for over 20 years internationally, now I have to reconsider for our next trip! Also I spoke to Jessica in the call centre - another star - helped me immensely. I still love QF with all my heart but encourage you, if you haven't flown with SIA yet to try it. You will not be disappointed!","What an airline","0" "2019-01-03T02:18:20-05:00","Desktop","1","review","I was travelling alone to meet my husband and so treated myself to premium economy - well that was a mistake. I have travelled by other airlines to Sydney in economy and they were by far better than this awful flight. My seat would not recline or foot rest extend on the long leg of the flight and an attendant had to manually move it but not very far. This disturbed the gentleman behind and so I did not ask again for her to try. Prior to landing I was asked to move my chair back to upright as slightly out by another attendant and when I said it would not move she told me to 'chill' - very patronising. The gentleman behind me confined that I had a problem with the seat. I did not say anything to the attendant at this point as I had another leg to travel and did not want any unpleasantness at the next check in. I wish I had now because Singapore airlines say that there was nothing wrong with my seat!!! I of course wanted to sit upright for 13 hours and pay over 3 times as much for my seat - who wouldn't. The second leg on changing planes worked effortless so I know it was not me. Singapore airlines have very poor customer service and some of the most surly attendants I have ever met in my many years of travel. I will not be booking through them every again - believe me Emirates and Cathay economy is far better at a fraction of the price. I booked through Trailfinders who did little to help me in this matter either.","Upright!","3" "2019-01-03T01:27:45-05:00","Desktop","2","review","Check-in, after we had checked in on the web, took the best part of 20 minutes with staff telling us it was 'system trouble' when they were clearly nonplussed about the meaning of the term 'indefinite' against the column 'Expiry Date' of my Philippine visa. They were unable to see that I had entered the Philippines a dozen times in 2018 on the strength of my permanent retiree visa, nor did they ask to see my visa-linked identity card issued by the Philippine government. The seat surroundings were filthy - stains left behind by previous passengers had not been cleaned and there was grime everywhere. When we spoke to the Purser, she brought wet wipes to clean the filth herself but to little avail - the stains and grime had accumulated over time, and there was little that wet wipes could do. The seats themselves were touted as angled lie-flat. The reality is that you keep sliding off the seat given the angle - it wasn't worth complaining since these seats have been around for at least 15 years and Singapore Airlines hasn't bothered to replace them despite their obvious shortcomings. Aircraft with these seats are typically used for routes to and from South Asia and, occasionally, Southeast Asia. They cannot be seen on routes to Europe and North America. The business class section had two toilets, one of which was unserviceable for the duration of the flight. Shockingly, two of the economy class toilets were also unserviceable. And it was a full flight. Imagine the discomfort of the passengers lining up in the few serviceable toilets. All in all, a very poor experience that was completely unexpected from the so-called 'leading airline of the world'. This flight suggested that 'leading from the behind' was probably a better title for Singapore Airlines to wear.","SQ-469 - A Complete Disaster from Check-in to Deplaning!","1" "2019-01-02T18:29:37-05:00","Mobile","1","review","Very disappointed in the first class lounge in Melbourne, the atmosphere was like a cafeteria, the food was discussing and limited, the service was just ok, few years ago it was like a five star restaurant now you are better off going to the food court. The flight and service was outstanding on the plane, the bed on the a380 was the most comfortable bedding experience in 1st class ever experienced.","First class lounge in Melbourne is 0/10","1" "2019-01-02T17:09:05-05:00","Desktop","4","review","flight from Philippines to Singapore to change planes for Australia, Flight was delayed over 3 hours , my connecting flights were disrupted they did make arrangements for other connecting flight to arrive to Mt Isa via Brisbane, however they forget about the loss of wages or income due to their flight delay no compensation forthcoming due to their flight delay, service and meals are among the best even as a gold member of Qantas,Qantas could learn a thing or too as far as customer service especially in the Meal department","dissapointing to say the least","1" "2019-01-02T15:01:05-05:00","Desktop","4","review","We do love to fly with Singapore Airlines and have never had an issue at any level - always very professional all the way and Changi is our favourite big airport. We booked the tickets for a trip from Melbourne to Koh Samui about 7 months in advance as a party of 6, flying Mel - Sin, and then Silk Air from Sin- USM.The first leg was on an A380 and seats were booked so were all together. About 6 weeks out we were informed that the aircraft was now a 777 and seats were allocated randomly to say the least. I know that it is the perjorative of the Airline to make changes without notice but it was pretty annoying given there was no apology or explanation. Anyways, it was still a good flight- but still a little like booking a Merc and being given a Skoda or even worst - Parma Regret. Would it stop us flying SA again ? Absolutely not !","Should have been an A380 !","0" "2019-01-02T12:27:45-05:00","Desktop","4","review","Superb comfort and wonderful food ( actually too much food!) My criticism would be that they served meals in accordance with the time zone in Singapore, not where they had taken off from or where they were going! Not helpful to offset jet lag! Everything else was pretty much perfect!","Luxurious flying!","1" "2019-01-02T12:17:38-05:00","Desktop","5","review","First time with airline, and was not disappointed! A380 is an amazing plane and I was lucky enough to have 3 seat to myself, so could spread and sleep :)","A380","0" "2019-01-02T08:22:36-05:00","Desktop","5","review","It's difficult to praise Singapore Airlines as much as it deserves. It has more than earned every single good review and definitely its spot among the best airlines out there. New planes, comfortable seats even in Economy class, huge and diversified selection for in-flight entertainment, attentive staff (both ground and flight crew), good meals and no shortage of snacks in between them... The list goes on and on. Keep up the good job, SIA. You're setting the bar high.","Seriously among the best","1" "2019-01-02T06:29:42-05:00","Desktop","4","review","The only thing that stopped me rating this airline as excellent was the quality of the food. We had booked in as vegetarians and we got vegetarian food, but much of it was almost inedible. Service was excellent. In flight entertainment was varied with a great choice and the flight itself was comfortable and relaxed.","Excellent flight -shame about the food.","0" "2019-01-02T04:35:14-05:00","Desktop","5","review","From the moment we boarded the plane we knew we'd made the right decision to fly with SA. The staff were friendly, food was good (as far as plane food goes) and the hot towels were a nice gesture. Overall i would say they are the best airline i have flown with.","Heathrow to Sydney was bliss with Singapore Airlines!","0" "2019-01-02T03:46:44-05:00","Mobile","5","review","Singapore Airlines is very professional and organized, I feel peace of mind when booking with Singapore Airlines, seat choices is flexible.","Singapore flights","2" "2019-01-02T02:26:34-05:00","Desktop","4","review","A very long flight with a change of planes at Singapore, however the airline and staff were very good at making the time as comfortable as possible in economy. Reasonable tasty food and drink with plenty of choice and delivered frequently. The entertainment is good, seats are comfy for the first part of the journey but after a while most forms of sitting becomes uncomfortable for me. Luggage maximum of 30kg is really good, checkin easy. A good experience, will choose again.","Fair economy","0" "2019-01-01T23:55:18-05:00","Desktop","4","review","Having used a free upgrade from Business to Suites, I find it unbelievable that SQ can make such a big mistake in their new cabin. Nothing is aligned, very little storage, could fit my laptop case in the wardrobe. Seat positions dont work for comfort. However, if you ignore the seat, alignments etc, the service from the crew is still top class, but i would much prefer flying in the old configuration anyday over this new one.","Big Mistake By Airline","0" "2019-01-01T22:38:04-05:00","Desktop","1","review","I flew to Singapore at Christmas. I went economy class on the new A350-900.I was looking forward to flying on the new plane after receiving an email telling me how good the plane was with ""ergonomically designed seats that deliver even greater comfort”. However, I was shocked with the lack of space, cramped conditions and uncomfortable seats. Further to that, the staff were lacklustre and disinterested. The return journey from Singapore to Adelaide (a few days later) was worse as the 7 hour flight now only serves one meal - breakfast. It was difficult to get any food from the staff in the interim. I will certainly be looking for other airline options in the future to avoid getting on this A350-900 plane and receiving/deserving better service.","New A350-900 Adelaide to Singapore return Economy - cramped, lacklustre staff, food lacking","4" "2019-01-01T20:58:02-05:00","Desktop","5","review","Just experienced the New A350-900 Business Class. The Seating and space is First Class almost as big as Emirates First Class Suite but without the Bling Bling Gold and Wood grain. Very Spacious great onboard entertainment. Food was great as always with Singapore have flown the same route many times in A330 which were old and getting tired this is a big step up. Only negative is (but some may like) is that its very private and High seating but you can't really view anybody or any distance in front of you or behind so its like your in a private cocoon. A big mention to Allison the Singapore duty manager at Adelaide she sorted out a very stressful few days regarding my Wife's Kris Flyer Account that was suspended due to a glitch. 17 Phone calls to Kris Flyer in Singapore everyone making promises but no one coming through it wasn't until last day that my wife even knew she had a return flight! Shame on you Kris Flyer appalling for a world class airline. Allison sorted and did things outside of the Square and above and beyond her duties. I shouldn't have had to go through Australia or Adelaide to sort it but was left with no Choice if we didn't my wife would be stuck in Malaysia as account unlock didn't come through until 6 days after return flight. But this review is about the flight not the Airline or Krisflyer. Hence 5 Star","A350-900 Business Class Singapore to Adelaide","1" "2019-01-01T20:04:51-05:00","Mobile","5","review","The service at Singapore Airlines is outstanding. Specialy at the long flight between Frankfurt and Singapore. We travelled with two kids, both under ten, and the flight in businessclass is worth every penny. They slept well, had plenty of room and was as well rested as you can be when we arrived - after that many ours travelling. Use of the lounges is just an added bonus.","Superb service with greate airline","0" "2019-01-01T18:05:53-05:00","Mobile","4","review","Flight from Stockholm to Singapore could have been better. Dinner service very rushed. I had not finished eating and my plate was taken from me. The service on this flight seemed disorganised. Seats very comfortable, lounge and flat bed good. Singapore to Auckland old style seats on A380 still very comfortable and slept well. Service on this leg was far more professional. Dinner was not rushed. I was not impressed with the lobster Thermidor. We booked meat dishes from book the cook and these were good. We also booked food from the flight menu and also good. We will avoid fish dishes. The Singapore noodles were very good we had these just before arriving in Singapore and were not sure as to whether to order them. Lounge in Singapore nothing special. Compared to Another Asia airline flying from Abu Dhabi.","Enjoyable Flight","0" "2019-01-01T17:07:25-05:00","Desktop","2","review","I flew to Singapore for 7 days at Christmas with six friends. We went economy class on the new A350-900 and were looking forward to flying on the new plane with its so called “ergonomically designed Economy Class seat that delivers even greater comfort.” Having now returned home all seven of us are now wondering which other overseas airlines the designer of the ergonomic seating had flown in because from our perspective the seating was incredibly cramped and the actual seats themselves most uncomfortable. I had four overseas trips in 2018 flying economy and none came anywhere close to the discomfort I experienced in the A350-900. I can only presume that extra seating has been added for this particular route in order to shift more people in one go. To say I am disappointed would be an understatement. As handy as it is to fly direct to Singapore from Adelaide I think I will be travelling from Melbourne instead on a much more comfortable airline. The only positive I can say about the trip was that the Beef Rendang going over was delicious as was the Maggie Beer ice cream but the breakfast coming home was really awful.","Big disappointment - Singapore's new A350-900 direct Adelaide - Singapore - if you go economy!","1" "2019-01-01T16:19:04-05:00","Mobile","1","review","Prior to my flight, I was so excited to be flying with the world’s number one airline. But boy was I disappointed! Hubby and I asked for a drink soon after takeoff, which was not served until well after dinner despite numerous reminders to the cabin crew. Dinner was served on time, but the trays weren’t cleared for the next 45 mins for any of the passengers. Some people made their concerns known, to which the senior cabin crew advised they were working with a new crew and trying something new. But at the expense of the comfort of the passengers? Is it worth it I ask?","Questionable service","2" "2019-01-01T15:21:54-05:00","Mobile","5","review","As always Singapore Airlines provided excellent service and clean planes. Aircrew could not have been more helpful","SQ service","1" "2019-01-01T14:18:36-05:00","Mobile","3","review","Is not 1st time taking SG, their food standard dropped really bad, even bread also hard & cold. This time lucky only 4hrs, dont eat also doesnt matter. Last flight from SG-NY 20+hrs didn't eat. Now you know why people taking long haul need to eat instant noodles. Although I did call for instant noodles, but can SG try to improve the in flight meal standard. Economy also need to pay extra, next time maybe taking budget better. At least don't bother can sleep through whole journey ","No standard food","1" "2019-01-01T08:01:18-05:00","Desktop","5","review","The check in was easy, and the Silver Kris lounge at Delhi was very relaxing and provided just the right amount of refreshments and food items. All the ground staff were friendly and efficient (don't get me started on the airport officials though... but that is another story), and the inflight crew looked like they stepped out of a fashion magazine and just had their hair and makeup professionally done, but we all know they were just like us, rushing to the airport from their hotels... The food served during the flight was surprisingly good, and my wife who always sleeps through what she says are boring meals, surprised me by eating most of her supper. Amazing. The movies on board were another pleasant diversion that made me regret (sort of) the ""short"" flight because I calculated that I could only watch 2 movies out of the hundreds available. Oh well, we can always look forward to the next time.","Delhi to Singapore seemed too short a flight...","0" "2019-01-01T07:51:12-05:00","Desktop","5","review","Super experience, on an Airbus A 380 on the Mumbai - Singapore sector. Even Silk Air was a good experience.","Awesome Airline","0" "2019-01-01T06:18:43-05:00","Desktop","5","review","Sure, you pay extra, so you expect things to be good. Still, this airline gives more than good. The service is flawless, every customer and every request is treated as important.","Business Class ++","1" "2019-01-01T02:43:51-05:00","Desktop","5","review","Christmas break 2018 over and I can't think of a better way to fly home than to fly PE on Singapore Airlines SQ318. After booking, I must admit I was a little bit concerned that being a day flight (take off at 12:50 pm and flying westwards back towards the sun) might just prevent me from sleeping. Whilst it was bright outside for most of the 14-hour flight, the blinds were pulled, the cabin lights went out, I managed to sleep most of the way home. I flew out on the SQ317 A380 and I love that plane, SQ318 is a 777-300ER, and whilst not exactly a fan - it was comfortable and the shape of the cabin made resting your head against a pillow positioned against the cabin wall easy and comfortable (you can't easily do that on the A380, to be honest). Cabin crew were wonderful, welcoming and very attentive and quick to respond to minor disasters (like when I knocked over a drink in the armrest cup holder - filling it with cola. I booked the cook and both meals were excellent and very tasty. Cold drinks were distributed throughout the flight, as were snacks and nibbles to keep you going. I guess the flight was about 50% full, I had a free seat next to me, which as welcome and allowed me to ""spread out"" somewhat. Plenty of baggage space in the overhead bins and a very unrushed experience from boarding, in-flight and, ultimately getting off at LHR. T3 at Changi and T2 at London are both nice terminals and when I used them, pretty empty and easy to navigate. I didn't know this, but British Passport users and use the electronic immigration gates at Changi - a great time saves (no queues). Hold baggage appeared quickly - Singapore Airlines priority baggage tags obviously work! I was in and out of LHR within 30 mins and for me that is a bit of a record.","Excellent and comfortable flight home","1" "2019-01-01T01:52:37-05:00","Desktop","5","review","For years I've had to change flights when flying MAN to IAH, so the introduction of a direct flight by Singapore airlines was great news to me. But it's not just the faster journey time and the benefit of a single flight that made this journey great... the service provided by Singapore is simply light-years ahead of the alternatives. The planes feel so much better; they are cleaner, more comfortable, the seats feel more spacious, and the entertainment is fantastic. Unlike US airlines, all drinks are included in the price. And also unlike US airlines, the staff are pleasant, helpful and don't make you feel like you are ruining their day simply by being on their plane. Highly recommended... I'll definitely be using Singapore Airlines for all future flights to Houston.","A pleasure to fly with Singapore","2" "2019-01-01T00:33:41-05:00","Desktop","5","review","This flight was the day after we arrived in Singapore and we were returning to the city where I lived as a child - Kolkata. The check in at Changi airport was flawless and we experienced great service as we thought we would. The Singapore Airlines lounge at Changi is far superior to the lounge at Sydney. The flight itself was excellent. We were pleasantly surprised to have a flight attendant, Johanna, on this flight, as she was on our flight from Sydney the previous day. She welcomed us with enthusiasm and could not do enough for us on the flight along with another great flight attendant who looked after us just as well as Johanna. The food and beverages were excellent as per our previous flight. The seats were comfortable for the 4 hour flight and the service was nothing but excellent. We are looking forward to our return flights to Singapore before another flight back to Sydney a few days later.","Business as usual - total excellence","2" "2019-01-01T00:20:16-05:00","Desktop","5","review","This was the first time we have flown with Singapore Airlines and it won't be the last. Their service is legendary and it is quite obvious why. From the moment we checked in until the time we got off our flight, we had excellent service from the ground staff and the flight attendants. I was looking forward to flying on an A380 and I was not disappointed. The plane itself is so quiet even when all engines are on full power. The business class seats are so wide that my wife and I could actually sit together in one seat. There is so much room when the seat is laid flat to make a bed that unless you are exceptionally tall, there is ample room. We Booked the Cook before we left and the food was exactly what we ordered. Excellent food and beverages all the way from Sydney to Singapore. The flight attendants certainly know how to look after passengers. Quite outstanding. Nothing was too much trouble. We have flown with Ethiad, Air New Zealand and Qantas in business class and Singapore Airlines is certainly as good as all three. We have no qualms about flying with them again.","It is true - a great way to fly","0" "2018-12-31T22:08:46-05:00","Desktop","3","review","The meal was really good but for all other elements - customer service, friendliness, politeness, helpful... it just okay I will say. For a well-known & popular full service Airlines like Singapore Airlines, I expected a higher level of customer service. Someone can offer the service on a higher level skill and over customer's expectation. Unfortunately, Singapore Airlines didn't offer that on last two flight when I flew with her from Perth to Singapore (then Silk Air to ChiangMai) and return to Perth on 13th Nov, 2018. On this flight from Singapore to Perth (SQ225), I found the staffs are a bit cold (I mean not smile enough), looked a bit tired. I have to say - they did try but somehow, a customer can see & feel it if it is not good enough! I be chosen to fill the customer feedback form. I'm happy to do that but I was not happy that ~ 1. the flight attendant, he didn't ask me in a really polite attitude when he asked a customer a favor!! He should address my Surname... 2. he asked the customers at the wrong time. It was far too late when the flight almost time to land and we were just finished breakfast! 3. That customer feedback form or survey form was like a booklet!! It took me almost 15 mins to finish! It is far too much!! They should design this feedback/survey form in a much less complex way and much shorter. 4. You should ask the customer and give the customer a chance to say Yes or No!! Not put something in front of me without any notice or explaination!!!","Okay is not good enough for a big Airlines like Singapore Airlines!","1" "2018-12-31T21:43:11-05:00","Desktop","5","review","The flight from Delhi to Bali via Singaore on the double decker A 380 aircraft was great experience, in spite of me travelling ECONOMY, had no regrets. Rather it was an experience worth it. The in flight staff was just so great and courteous and ready for all you wanted within there reach.","great experience in the sky","1" "2018-12-31T21:05:48-05:00","Mobile","5","review","When we travel from Bali via Singapore to Amsterdam, my wife had diarrhea and through out everything. The cabin staff was really helpful and take care fore her. She even get some “alternative medicine” When we become at home she feel much better. I can recommend Singapore to everyone!!","High class standard ","1" "2018-12-31T15:12:01-05:00","Desktop","3","review","rushed service at dinner with no offer of desert after dinner . lack of choice for breakfast . We were in the forward cabin but did not get our choice of Asian breakfast . The service from cabin attendant was less personal comparing to that of Cathy Pacific who recognised by your first name","rushed service on midnight flight","1" "2018-12-31T13:41:49-05:00","Desktop","1","review","I paid for a business class ticket. Was surprised to find that there were scoot passengers on the same flight that paid a fraction of the price. Apparently this happen very often. Scoot will cancel their flights when there is not enough passengers and put them on SQ flights. Scoot will give the reason as engine problems but 2 weeks in advance they informed their passengers. They can predict that they will be engine trouble 2 weeks in advance. The same is also happening in the economy class. Wake up SQ.","Beware","3" "2018-12-31T12:01:19-05:00","Mobile","5","review","I took this flight on new years day. Premium economy offering is very good. Adequate space between seats, reclining seat at an angle though. This was a night flight so upon take off we were served light snacks and few hours later breakfast. Entertainment wise I must say there's more offering on Virgin Australia and Qantas. As always the cabin attendants were very quick to respond and service excellent. Good first experience in Premium Economy on SIA and well worth the experience.","Premium Economy on SIA A380","1" "2018-12-31T10:47:59-05:00","Desktop","2","review","Very disappointed as expensive compared to other airlines. No champagne offered had to ask every time also no toiletries bag and told “no we don’t have them” with no offer of anything - even an eye mask! Simply not acceptable for business class. Also no dedicated business class queue in Singapore stood at the end of economy. Really did not feel worth the money at all. Could not care less attitude by staff. Strange seat configuration had to sit diagonally. Old and shabby between Singapore and Perth.","Disappointing business class","3" "2018-12-31T10:05:31-05:00","Mobile","5","review","Travelled through SQ several times, I am glad to say that it always fulfilled the expectations. The are always on schedule, travel with well trained crew, have comfy seats with reasonable leg room at reasonable price and well maintained. ","Benchmark of hospitality and comfort","0" "2018-12-31T08:38:54-05:00","Mobile","4","review","Our 12 hours flight went smoothly, comfortable seats and hostesses were nice and friendly. We got two meals (bigger would have been better) and in between people were grabbing snacks from the kitchen by themselves, so there were none left quite soon. ","Good flight and friendly staff","1" "2018-12-31T08:00:43-05:00","Mobile","2","review","Many times i fly to Indonesia. This time with Singapore airlines. One of the best companies in world (they said). I was very disappointed on the return flight. Bad service. Part staff very unfriendly. Airco much too cold. Different passagiers complained without succes. Next time..another companie.","Bad service and freezing aircon","0" "2018-12-31T05:30:03-05:00","Mobile","4","review","The flight which we took was slightly delayed due to an engineering issue. When we finally boarded the plane, the air conditioning system didn’t work properly for at least an hour and we felt warm. Despite the delay in departure, we arrived Melbourne not too much later than the ETD. As expected, the cabin crew provided good service despite the fact that we were in economy class. ","Convenient flight schedules","0" "2018-12-31T05:12:36-05:00","Desktop","5","review","Finally decided to visit the US after Singapore Airlines re-introduce the non-stop direct flight to Newark and at that promotion price for premium economy it was hard to resist. Total flight time was about 17hrs 30mins and it was worth the experience especially on one of the solo seats at the back of the aircraft. Food, entertainment, service of the crew were great and it was plus point when the aircraft is completely new. Based on the aircraft registration it seemed to be its first operational flight after delivery from the factory. Flight was smooth and landed in Newark on schedule. ","First time to US on a world longest flight","0" "2018-12-30T23:06:27-05:00","Desktop","5","review","First class service, excellent choice of movie entertainment, good food and perfect Singapore Slings!","Excellent flight.","1" "2018-12-30T20:12:27-05:00","Desktop","4","review","Very comfortable and spacious business class seats. Cabin crew could be more friendly and efficient. Overall very good and will fly with them again.","Great business class seats.","0" "2018-12-30T17:55:03-05:00","Desktop","5","review","In flight entertainment was provided despite a short flight. There were latest movies such as deadpool 2 etc which was great! Service was good and the seats were comfortable and clean. Adequate leg room. Food was okay.","Great flight","0" "2018-12-30T17:30:30-05:00","Desktop","3","review","My family of five have had good experiences while travelling on flight number SQ346 on a A380 from Singapore to Zurich in Switzerland on 18 December for our holiday in Europe from 18-27 December 2018. The service on our first encounter provided by flight stewards were amazing and lived up to the high standards of Singapore Airlines especially by Mr Teo Ming Zhong and his colleagues whom we were deeply impressed. Food were great and services were first class. However, on our return night flight on Singapore Airlines via SQ321 also on a A380 on 26 December, the service provided was a let down though. Food were as good anyway as expected of SIA. The flight stewardesses attended us were of sub standard quality where simple requests like asking to remove used cups and little food containers at the very moment when they came over to serve main courses were met with blunt refusals and excuses like "" I can't do it now as I am serving food"" and the like. My request to redeem the small fruit pack were also turned down after I missed my turn when I was asleep and woke up to see the handing out of the same had just passed me a few seats in front. Reply given was there wasn't anymore left. When I insisted my share as I observed many were also bypassed during the serving round and there had to be some more available and fair enough, one of the flight attendants came back minutes later with a pack and told me on my face that this was the only one left. As the flight was a long haul of 13 hours continuous flight, I took the trouble of walking around the cabin area for some simple stretching and went to the loo and to my surprise, I saw the same little fruit packs were available in abundance both at the serving area in front of our seating section and also at the upper deck serving area together with the packets nuts, crackers, biscuits and buns. This is displeased to say the least. The service I encountered this time round was a far cry compared with the experience I had on 18 December. In addition to the bad experience of the 2 young flight stewardesses, one of the toilets at the far end on the plane has no water for washing hands and a bottle of mineral water was used as a replacement and most of the time it was emptied and no one was filling it up. I hope that being part of a group tour and be seated at the far end of a plane would not be the reason for the indifferent quality of service provided.","Good but inconsistent service","1" "2018-12-30T16:20:16-05:00","Mobile","5","review","My return flight from Düsseldorf on 30 Dec SQ337. Was an excellent and pleasant journey. 5 star to cabin crew especially to Ms Yim and Mr Lam. I’m so thankful to their wonderful service while taking care of me as I’m a vegetarian. Foods, drinks, cleanliness and the service is so pleasant till I was awake throughout my 12hrs journey. My heartiest thanks to all cabin crew. Hope to fly again with the same crew. Happy new year.","Excellent Service and Hospitality ","3" "2018-12-30T16:15:21-05:00","Desktop","5","review","We were lucky enough to fly on a new airplane with more leg room (it was only a few days old!). We were flying on the 11pm flight on XMAS eve. The plane was not full and so everyone could spread out. The staff were wonderful (as usual). The food was great. Its very hard to sleep on a night flight but the pleasant staff, plane and food made it more bearable as well as the new TV screens. I love flying with Singapore Airlines as they are very professional. Would definitely fly with them again and would definitely recommend them to anyone.","More leg room! Bonus","1" "2018-12-30T14:09:19-05:00","Desktop","5","review","We have flown on most airlines to Perth but always without a doubt found Singapore Airlines the best .The food is very good and the staff also very good.We are flying with them again on the 3Rd of Jan and look forward to it.","Perth","1" "2018-12-30T13:05:21-05:00","Mobile","5","review","I was very happy traveling via SIA with kids especially. Their service level is first class and for those who are flying with kids in a long flight... don’t worry, they give priorities to kids. They are very fast and efficient. Great crews. Basically, it was an extremely pleasant flight.","Awesome Service and Hospitality","1" "2018-12-30T12:12:00-05:00","Mobile","5","review","We use Silk Air airlines to Singapore several times for our holiday and its service is never dissapointing. We love the main food provided during our short flight (around 1.5 hour). We also consider the ticket price is acceptable, considering it is included meals and baggage 30 kg. Compared to other budget airlines, we have to do extra pay for those. ","Great service","0" "2018-12-30T10:55:21-05:00","Mobile","3","review","We traveled from Singapore to London with Singapore Airlines but found this flight was not up to this airline standards I was disappointed by the attitude of some of the flight service staff so I will be reconsidering our future flights with this airline.","Average service by staff","3" "2018-12-30T09:15:04-05:00","Mobile","4","review","From the self serve boarding pass check-in to the baggage check-in at the desk is very easy. The cabin crew are always committed to making your flight as pleasant as possible. The food was exceptional as was the service with a smile. The Premium Economy seating is very comfortable and the extra room is a lot more relaxing than usually is.","2018-19 Tour","3" "2018-12-30T08:18:32-05:00","Desktop","2","review","Recently i traveled to Singapore on its new direct 17 hour flight. I have traveled quite a bit on AA, SAS & Turkish Airlines Premier Economy class in the past to Asia & Europe, always had a good experience. I thought SA new direct service should be on par with other carriers if not better. I was wrong! I used its ""Book the Cook"" online since there was mixed review about in flight meals. On this long flight, SQ served two meals and a snack. I was a bit taken back and in fact shocked when they brought out the first meal. It was in a small plastic tray, with shrimp entree covered in a twisted foil paper, a salad and a desert.( It seems that it missing something like appetizer, since there is empty space on the small tray). It just looked unappetizing and entree portion is very small. The second meal was served the same fashion. In between, they serve donuts and small finger sandwich. I have not touched donuts for years ! But i was starving and had to grab a super sweet donut! Service lacks throughout the flight, though flight attendant seemed to work hard ( i think the flight was understaffed!). No napkin paper provided when serving a drink and nuts. Had to constantly ask for napkins,spoon(for that solid ice cream). Approached the flight attendant at galley for a hot tea, and assured that it would be brought to my seat. The tea never came! The only saving grace is that i was able to grab one of the 6 solo seats at the back of cabin. My seat was comfortable and the plane is brand new. On this same trip, i took a much shorter 3 hour flight from Bangkok to Taipei on China Airlines economy class, i was served one meal in much more respectable way (in terms of presentation, quality and portion). This is longest direct flight i have ever taken-17 hours total. I won't get on this flight again. I work in travel industry and do not take this review lightly.","Los Angeles- Singapore by Sq35 Premier Economy","7" "2018-12-30T02:42:22-05:00","Mobile","5","review","This is my second time flying 4th time flying with Singapore airlines and it never fails to feel me comfortable. It was a long flight and the seats were very comfortable. I really feel secure with Singapore airline. The food was good as well. I Will always travel with this airline. Period. ","Best Airline!!","1" "2018-12-30T02:16:07-05:00","Desktop","4","review","Cashed in some SQ points to travel in business class back to Singapore from Istanbul. Operated by a B777-200ER but still quite comfortable. Food and service were both very good. Perhaps I enjoyed it all the more as this year I've been taking a lot of flights operated by Budget airlines. Arrived 15 mins early. Only negative was the lounge at Ataturk airport which resembled a zoo - far too many people crowded into the Turkish Airlines lounge. One can only hope that things improve once services are moved to the new airport. Otherwise no complaints.","Istanbul to Singapore: SQ391","2" "2018-12-29T22:40:29-05:00","Mobile","1","review","The chair space is 8 seats across the plane as compared to 9 seats in economy. The service is the same as economy, same meal, same staff rushing to service you with the economy section. You compete with the economy passengers to use the toilets. Why pay twice the full economy airfare for an extra 2” of space.","Economy service at twice the price","4" "2018-12-29T20:37:43-05:00","Desktop","5","review","Love flying with Singapore `Airlines great service wonderful planes very friendly and helpful staff liked the inflight entertainment and and bet airport in the world","best airline","0" "2018-12-29T18:31:05-05:00","Mobile","4","review","The airline service was exceptionally good. Attention to all passenger needs was good, in flight entertainment was great and easy to navigate. Seats were comfortable, meals were unremarkable but appropriate. Cabin crew were attentive and polite. The airport at Changi, Singapore is appalling. Dirty carpets, narrow thoroughfares, inefficient boarding procedures were just what we didn't want as we connected on our two long hauls. No excuse for an international airport, was just run down and unwelcoming. ","Great Airline, let down bye loathsome airport experience","2" "2018-12-29T16:58:01-05:00","Desktop","5","review","The service from start to end was great.. And at my last leg of the trip, some problems happened from my end they sorted it out without any issues. the customer service is just great. Highly recommend flying business class","Great flight","0" "2018-12-29T14:56:21-05:00","Desktop","1","review","The flight was delayed and delayed, I was told I had no seat, then I did. Finally when I boarded, the last one on we sat for another hour, some passengers sat for 2 hours on the plane. When we finally left after 4am staff were rude, not helpful as many were worried about connecting flights no announcements were made. The food was almost thrown at us, no toilet paper in the toilets, staff talking loudly throughout the night. Generally a very I enjoyable experience, Singapore airline used to be a pleasure to fly with now I would never do so again.","Delay, no apology . Rude staff, no toilet paper","2" "2018-12-29T12:37:13-05:00","Mobile","5","review","I have flown many airlines and I have to say that this airline goes above and beyond to make your flight comfortable. Friendly flight attendants. Extremely polite and helpful. Clean and even on a short 3 hour flight we had a meal. I booked this flight on points with star alliance but didn’t realize my preferences were not transferred and I am vegan. The staff went out of their way to get me something I could eat. Other airlines should take note. This is how it should be done. Well done SQ. I will definitely fly with you again.","Best service","0" "2018-12-29T11:07:12-05:00","Desktop","5","review","Very comfortable cabin, attentive staff and efficient service, pleasant food. Lovely air bus quiet and relaxing. Better than previous long haul flights on mingle east airline.","Best flight to date!","0" "2018-12-29T07:25:05-05:00","Mobile","5","review","We are a family of 4 adults and we flew SQ from Singapore to Mumbai. It was as expected from SQ, very efficient. The service was actually very good. The meal was acceptable and entertainment options plentiful. ","Good flight","0" "2018-12-29T06:12:41-05:00","Mobile","5","review","Flew from Auckland to London Heathrow on Boxing day with Singapore Airlines seated in Business Class. Thanks to it being a public holiday occupancy was only about 25%. This resulted in a very high ratio of stewards and stewardesses to passengers and the service was amazing. Nothing was too much trouble and every request was delivered with a smile. A great day to travel with a great airline. ","A Boxing Day treat","0" "2018-12-29T05:19:00-05:00","Desktop","5","review","Singapore is a very good airline. The plane was extremely clean, the cabin crew pleasant and efficient and the food and drink of a high standard. Overall, a pleasant and comfortable flight.","Great service.","0" "2018-12-29T00:16:44-05:00","Desktop","5","review","You may have to pay a premium for Singapore Airlines, but with that comes world-class airline services that sets a very high standard for inflight entertainment, choice of meals, and other ad-hoc requirements. As a PPS (SQ business class travel card) member, I still get preferred services, whilst traveling economy class. Although I'd recommend for longer flights to upgrade, even paying more for Premium Economy or Business Class, if you want the full SQ experience, Still ahead when compared many international world class airlines from Asia, Europe, or America.","Singapore Airlines the preferred airline, especially for long-haul flights.","1" "2018-12-28T21:39:55-05:00","Desktop","5","review","Ive flown with many airlines and Singapore air is always courteous and take care of your requests etc, its sad to say that my own counties airline Qantas and Jetstar see only the dollar signs in their clients, Qantas has the worst online support that I’ve ever come across, This is the reason I had to fly with Singapore airlines, Qantas eventually got back to me after 8weeks, I had my answer from Qantas, “sorry we cant help you it was an award booking” This was my answer after waiting, and I still to this day have never been reimbursed for my costs. Hence the reason why I fly other airlines.","Friendly and courteous staff in the air","2" "2018-12-28T20:38:02-05:00","Desktop","5","review","Was on a leisure trip from LA to Madrid. The service and good is excellent, nothing to complain about. In-flight entertainment is up to date with many movies and other shows. Definitely one of the best experience on a economy flight. Will definitely fly with Singapore Airlines again.","Best flight in the World","0" "2018-12-28T17:02:19-05:00","Mobile","4","review","I hold Singapore Airlines in high regard but this flight especially the plane type was very poor. So old I didn't think they were in service anymore. Further no amenities gift was provided, most unusual. I will fly again with them , but will check aircraft first.","Disappointed, old plane , but great service.","1" "2018-12-28T16:53:35-05:00","Mobile","4","review","Always satisfied with this airline. Service is good, meals are good and planes are comfortable. My only issue on this flight was that the entertainment screen was old fashioned (not touch screen) and the movie selection was not great, but since my screen did not work, neither mattered.","Comfortable and on time","0" "2018-12-28T14:33:35-05:00","Desktop","1","review","I have flown Singapore Airlines several times but I have found the service of Qantas and Virgin Atlantic far superior in every way.","I never been impressed with Singapore airlines service or attitude of their staff. Qantas is far superior.","1" "2018-12-28T14:09:19-05:00","Desktop","2","review","We decided to try Premium Economy on a shorter overnight flight to see if it was suitable for longer trips. We had used PE on a short day trip from Hong Kong to Singapore on an A380 an it was excellent - plenty of room and the seat reclined to a comfortable snooze position. On this trip the aircraft was an A350 and PE was very disappointing - no better than economy. The legroom was poor, the seats did not recline sufficiently and the leg rest did not rise enough. In flight service was basic with staff not attending to passengers and even waking me when I had finally got to sleep to see if I wanted a drink!! Would not spend the extra $s and save up for business class.","Premium Economy not worth the money","4" "2018-12-28T13:54:30-05:00","Mobile","1","review","I selected this flight as a connecting flight from HK to Singapore 4 months ago. First, they wouldn't let me book a seat until 48 hours before the flight and kept telling to me call back. After 6 times of calling this airline and 4 months later, they said they are fully booked and just assigned a crap seat to us in different parts of the plane. service during the flight was appalling especially since it was during the holidays. Crew was rude to female customers and ignored servicing them. I even saw a crew member push a lady's chair and kept yelling at her about her chair and then condescendingly responded to her inquiry about meal options. There is clearly something wrong with this airline since all 3 other airlines we flew with during the same long haul return flight didn't show such bias towards certain connecting flight customers. I will never fly with Singapore Airlines again. It's overrated and reviews don't reflect what we experienced at all.","Overrated Never Again","5" "2018-12-28T13:19:15-05:00","Mobile","5","review","Had found Singapore airlines has gone back to the top in my airline experiences! Their service was so friendly and helpful on the a380 and they would do anything they could to help travelling with two kids! The food was fantastic I had a biryani and kids had pasta which they loved! Thank you Singapore airlines! ","Amazing service and great food! ","1" "2018-12-28T11:28:27-05:00","Desktop","4","review","Our experience with Singapore Airlines was hampered by the fact that my wife had to be wheel chaired, whilst on the ground, all the way from Da Nang to Melbourne, but to the credit of the airline, they looked after her all the way, so this was a really big plus for the company, so for this I have rated them 7 out of 10. The trip itself was no better or worse than any of the world's major airlines, we just had to sit and try and relax and make the most of the experience.","Flight from Da Nang to Melbourne.","0" "2018-12-28T11:05:15-05:00","Desktop","5","review","We flew SFO-HKG, Bangkok-Singapore-SFO. We typically fly business class on int'l flights and have made it a point to fly Singapore whenever we can. Their service is top notch (sure some crews are better than others) from check-in to flight, and their bus class seats are huge (no middle seats here!). My only...issue would be that the seats in non-sleeping position dont recline as far as I'd like and the beds could be a bit softer. I find that many airlines (e.g. United, Lufthansa, BA etc) have an extremely boring/generic business class with somewhat reluctant service - not so here. At least for these legs pricing was competitive. Recommended.","One of the best","0" "2018-12-28T10:13:50-05:00","Desktop","5","review","We visit the UK most years. If possible (i.e. if the price is right) we use Singapore Airlines as it is unfailingly good. In recent flights I always book exit row seats for the ability to stretch out.","Excellent as always - pay for an exit row","0" "2018-12-28T03:52:52-05:00","Desktop","5","review","This was the third tome we'd flown SQ to Singapore then on to Brisbane. Nothing seemed too much trouble for the staff or Business Crew, and they went out of their way to make our journey as stress free as possible.","Even the delay wasn't a problem","0" "2018-12-28T03:17:12-05:00","Desktop","5","review","I flew to Singapore with my family in 1964! We departed LHR from the Queens building and flew in a British Eagle Britannia turbo prop. It was my first ever flight and I still remember it to this day ... took almost 3 days and two stops. Roll on almost 54 years... Singapore Airlines A380 to Changi - departing T2 (Queens Building), completely new and have to say clean and efficient. SQ allows you to choose your seats at time of booking and there is no charge. I normally fly BA to Asia (2 or 3 times a year), but this time chose SQ because I got a bit of a bargin. PE seats there and back for a few quid more then Economy seats on BA. From start to go the experience was an eye opener. Great seat, excellant service, meals very good. The cabin crew were round almost every hour with drinks and snacks. The difference with BA was night and day. They did thier best to keep everyone happy. I will definately fly SQ again. They deserve thier Best Airline rating.","Nice!","1" "2018-12-28T01:01:25-05:00","Desktop","3","review","SIA used to be one of the best. Sadly is has deteriorated dramatically. Over past 12 months I have flown Business, Prem Econ and Econ. All have failed to impress me. The lounges in Singapore, Perth and Brisbane are very average with terrible choice of wines and very little in the way of food. Food is very average on flights as well in lounges. I recently flew Aust to US business with Air NZ. Food and beverages are light years in front of SIA. I will avoid them from now on whenever possible... Will never recommend them....","Average","0" "2018-12-28T00:48:28-05:00","Desktop","5","review","I love flying Singapore Airlines when I get the chance. Service in SQ economy class surpasses the North American business class airlines. My most recent trip on SQ was in business class - an overall enjoyable experience.","I love Singapore Airlines!","1" "2018-12-27T23:14:53-05:00","Desktop","4","review","Took the SQ flight with brand new A350. Fresh interior, spacious cabin, adjustable light, much spacious and better reclining seat and footrest, large LCD screen and plenty of entertainment for adults and young ones. Flight got delayed for about 30mins due to thundery showers in Singapore, but boarding process was seamless. Up in the air we felt minor turbulence due to bad weather, other than that everything was great. We can feel the plane had to circling before landing so we arrived an hour delay. Good thing is the arrival gate was nearby immigration and took less than 20mins to locate our luggage tray. Would love to board this state of the art aircraft for long haul next time.","Best Economy Seat & Amenities on A350","2" "2018-12-27T22:33:31-05:00","Desktop","5","review","From check-in to boarding, everything was stress free because of the pleasant and very efficicient Singapore Aurlines staff. Upon boarding our aircraft, nothing changed. Staff welcomed us with a smile and ensured all,our comfort needs were attended. We didn’t have to ask for service - they pre-empted our needs. We received regular food and drink service and when they knew our liking of a Singapore Sling, another was offered without us asking. The meals were the best quality we have experienced on all airlines we have used. We will definitely fly with Singapore Airlines again.","Premium service even in economy","3" "2018-12-27T21:25:37-05:00","Mobile","5","review","I have travelled with Singapore on several occassions and have loved every flight. Comfort in economy, choice of media, cleanliness & food. I cant sleep on planes which is very frustrating! Recently flying Dubai to Melbourne I drank quite a few white russians (vodka & baileys) Still stone cold sober astonishingly. I then swapped to tea. Still no relief! But I arrived with a smile to Melbourne. Well done Singapore Airlines ps. I also love your Changi airport. Breathtaking for an airpot","Drank all night","4" "2018-12-27T21:18:10-05:00","Desktop","4","review","Smooth check in at Mumbai and on our return journey at Singapore as well. Cabin was clean and refreshing. Crew were courteous and helpful. Meals were tasty. It took rather long to serve meals from Mumbai flight but on our return journey meals service was prompt.","Would look forward to fly with Singapore Airlines","2" "2018-12-27T19:54:16-05:00","Desktop","3","review","This was the first time I had done this trip with Singapore Airlines in any class, and expected something approaching perfection on Business Class, having read so much about how good it was, and having done several trips with Etihad and Qantas. Unfortunately it was far from that, and the other two airlines mentioned were so much better. Screaming infants, loud neighbours and poor seats assured that the flights were far worse than any of their competitors on this route. I suppose you can get the screaming infants and loud neighbours on any flight, and I certainly have, but Singapore descends to a lower-class all its own with its hole-in-the-wall business-class seats, which are truly dreadful. SIA seats in biz have to be turned into ersatz beds, by staff, and they're still very far from comfortable, unless you are lucky enough (read a Platinum or better) to get in the rows behind the bulkhead, when you can actually stretch out; anywhere else and you may as well resign yourself to an entirely sleepless thirteen hours following an entirely sleepless eight hours.","Over-rated in the extreme","2" "2018-12-27T19:14:26-05:00","Desktop","5","review","Our flight was delayed by 2 hours and we were to catch another flight within the next hour. We were thinking we will miss the flight. Arriving at Changi, we were carted off to catch our flight and was told our luggages would unlikely be on board but would arrive at a later flight. At our destination, we went to the luggage counter to explain our situation and we were asked to fill a form and a compensation of $120 US were provided for the inconvenience. Our luggages arrived few hours later at our hotel. How awesome is that!","Delayed luggages with a smile","2" "2018-12-27T19:10:59-05:00","Desktop","5","review","As usual, it is always a great way to fly to anywhere on Singapore Airline. The plane is big with space, Steward and Stewardess are always looking very pleasant and friendly with huge smile on their faces. The seat are comfortable with enough leg space even for economy. The on flight entertainment are great with bundle of choices to choose from. The Food are great and yummy. Most importantly, the flight is most of the way smooth and during this recent flight, I am lucky to catch a breathtaking sight of a huge Beautiful Rainbow on flight.","Smooth Flight As Always","2" "2018-12-27T18:14:43-05:00","Mobile","4","review","The wide comfortable seats, attentive, warm, smiling staff is what you expect and it's certainly what you get. On this flight the food was the surprise as it was poor. We chose the chicken pie. We got pureed chicken like you get from a baby food jar. Served with mashed potato it confused both us and the cabin staff. Babies continually crying, mothers pacing up and down past us with squeeky toys. 5 minutes and it's cute. Hour after hour!?! Would not stop recommending but will be judging our next flight in 10 days time.","What could have been.","0" "2018-12-27T17:24:52-05:00","Desktop","5","review","We traveled in Business Class with a 2 year old and the cabin crew were really helpful. Most of the food was ok and the coffee was good. Would definately fly with them again even though they cracked our new pram bag and daughters suitcase. Also if you check your pram in the weight comes off your luggage allowance and I do not remember seeing that written in the fine print.","London Return Business Class","1" "2018-12-27T16:47:30-05:00","Desktop","5","review","Cabin Crew are all polite, friendly and helpful and service is welcoming and thoughtful. Meals are well served and unexpectedly tasty. Check-in and baggage claim are extremely efficient (in fact, my luggage arrive earlier than i get off from the plane!) Indeed, my wife and I have enjoyed the flight so much that we wish we could have a longer flight (which we never ever had such feelings!) We'll definitely fly frequently with the SG in future and have confidence in bringing our daughter with us if flying with SG.","Very pleasant flight with flawless service","2" "2018-12-27T16:20:49-05:00","Desktop","5","review","We flew by SQ because we wanted on time departure and arrival to our destination compared to budget airlines which most of time delay due to no reasons. We unable to afford the delays as we are only going to be in Bangkok for 6 days. As usual, SQ service is always good. Cabin is clean. Flight was smooth. Indeed a Great Way to Fly.","Indeed a Great Way to Fly","0" "2018-12-27T13:23:46-05:00","Desktop","3","review","We flew by SIA because it enabled us to fly to Tokyo and depart from Osaka. And it was a direct flight which we preferred. The experience was average where staff were courteous and polite. Food wise was average too. We did not experience any ‘wow’ moments e.g., additional ice creams being served as we heard from other people’s experience. My entertainment system didn’t work on the flight back even after the air stewardess helped to reset the system. It was a boring flight back for me. The Singapore local special meal (fried bee noon) was a disgrace as It didn’t taste nice at all. Nonetheless, the flight was smooth and landing was great. We probably had higher expectations from this airline because it was SIA and the fare was not cheap. We were also surprised to have to pay extra for seat selection prior to check in (similar to budget airline)","Ok but no ‘Wow’ experience","0" "2018-12-27T09:58:00-05:00","Desktop","5","review","The cabin was full with Christmas season travellers. Check-in was efficient and friendly with helpful terminal information provided. Boarding was slightly delayed at the gates but the cabin crew were cool in trying to get everyone on board and settled quickly. We took off about 20 minutes late but the pilot made up time and we landed 5 minutes ahead of schedule. On board, the cabin crew were quietly efficient. I asked for eyeshades as it was a day flight and wanted to catch up on my sleep. I was quickly given them as well as ear plugs. I was not disturbed when I was obviously asleep, although a bottle was discretely placed next to me. Meal service was efficient and I was correctly served with a special meal that I had pre-ordered online. Overall a smooth flight with minor turbulence but faultless service. Singapore Airlines' reputation for excellent cabin service is well justified.","Discrete and great service","1" "2018-12-27T09:57:33-05:00","Desktop","5","review","take off was on time which is always a good start. The staff were very friendly and the service was great. And the plane was decorated with Christmas decorations which I thought was a lovely touch at t this time of year.","Good flight","0" "2018-12-27T09:35:43-05:00","Desktop","5","review","In all my years of traveling, I finally had the opportunity to fly on Singapore Airlines Having flown on almost every major carrier around the world, in my opinion, Singapore Airlines is in a class of its own. From the time we checked in until reaching our destination, the total experience was incredible. We flew on the A380 and was fortunate to fly business class. The moment we found our seats, the staff immediately engaged us with a welcome drink and making sure all our needs were addressed. The dinner menu offered an assortment of options any selection would be an excellent choice. What impressed us most was the highest quality of service. The entire staff were exceptionally attentive to all our requests. Always with a smile and a sincere desire to ensure we are enjoying our flight. It was a joyful experience rarely received in all our years of traveling. A memorable flight we shall never forget. Without any doubts I highly recommend Singapore Airlines for any future destinations.","Service with a Smile","3" "2018-12-27T08:45:14-05:00","Desktop","5","review","As long-haul travel veterans of over 40 years, we've seen many airlines come and go, rise and fall. Singapore Airlines is one of the very rare international service providers that have always delivered consistent excellence of service year after year, decade after decade. It is truly admirable. The staff at Singapore Airlines are always attentive to your every need, and always make you feel welcome....even in the dead hours of the night many hours into those long sectors. We have flown both Business and Economy over the years, and we have found them to be consistent regardless of class.","Usual Singapore Airlines top-consistency!","1" "2018-12-27T05:13:40-05:00","Mobile","5","review","Wonderful service by the cabin crew and a smooth and safe flight from the start to the end of the flight.","Great service as usual","0" "2018-12-27T02:46:38-05:00","Desktop","5","review","I have enjoyed flying with Singapore Airlines. Very friendly crew members. Onboard facilities are excellent.","Excellent service","0" "2018-12-26T22:26:32-05:00","Mobile","5","review","There’s a reason this airline ranks high on many lists! I’ve flown quite a few airlines (currently traveling the world for 6 months) and this airline by far has been the best! The staff were so attentive and efficient! We were served water and warm towels before take off. Being a red eye flight, I very much appreciated the quick dinner service and minimal announcements! The movie selections were excellent and I was really impressed that they handed out socks and toothbrush kits. The seats were some of the most comfortable I’ve experienced and the blankets and pillows were plush too! I will always pick Singapore Airlines if it’s an option in the future and would highly recommend them!","Wonderful hospitality","0" "2018-12-26T20:19:17-05:00","Desktop","5","review","The service was excellent on this airline to Myanmar and return. Would fly again with Singapore Airlines.","The best Airlines I have ever been on.","0" "2018-12-26T17:23:18-05:00","Desktop","4","review","BNE lounge had a good variety of tasty options, the plane left on time and food was OK. The entree and dessert not wonderful but the fillet steak for a main was very good. Service was consistently responsive. Seats were the previous version of Business Class where you have to sleep on an angle and they lack comfort when not sitting up. Landed on time and bags were out quickly.","Typically enjoyable flight and service","1" "2018-12-26T17:14:17-05:00","Desktop","5","review","We have changed to using Singapore - where possible - because of the better experience. The seating is more comfortable, the luggage allowance is generous and is included in the fare, not to mention really good meals.","Preferred Airline","1" "2018-12-26T15:18:58-05:00","Desktop","5","review","We've always flown with SQ. Without a doubt, the best out there. Proud to be Singaporean! The brand clearly represents its quality of service along with its flights attendants who are very professional.","Best of the Best","2" "2018-12-26T13:45:51-05:00","Desktop","3","review","This flight is considered the longest flight, although, returning from New Jersey to Singapore is one hour longer due to head wind. I wanted to give a try.. and expect that the service of SQ should be improved vs the one that I took last year (Dec 2017), flying from Sin to JFK via Frankfurt taking A380 -same class. Flight took off just midnight, local time. I was expecting that taking this long haul flight, we are given option on either have some meal or all day dining style (means we could just request the meal - and would be prepared in about 30 mins time). Reason : being at the business class, where one paid more, and need to have a rest (midnight !!!), why airlines are having this ""ODD"" regulations on "" asking / forcing "" their business class passenger to eat???? I am very annoyed, crossed and disappointed with this kind of service.. by one of the renown airlines in the world. I am comparing this service with same class, Middle East origin airlines -Qatar and Emirates... very different. Also comparing with EVA air - also very different. I also notice that SQ flight attendants are not ready/ prepared for long distance flight (fatique??).. because level of service is REALLY fall short to the normal. For short and medium haul flight, SQ service is REALLY GOOD. This means flight up to 7 hours. Anything more than this (duration), level of service, as well as system arranged by airlines is BAD. One thing that improved vs last year.. at least there is a proper coffee served in business class (vs last year - only dirty water with coffee aroma )","Not as expected and as advertised","1" "2018-12-26T13:27:14-05:00","Desktop","5","review","Great entertainment onboard to keep me occupied. Cabin crew are helpful. Most importantly, the whole journey is smooth sailing and we reached Kansai Airport as planned. Will travel again with SQ.","Smooth ride","2" "2018-12-26T12:37:54-05:00","Desktop","1","review","I booked through BESTJETS, my ticket was cancelled due to liquidation. I contacted Singapore Airline (SA) several times in three days every times i waited on the phone over hours, finally SA confirmed my tickets were cancelled, I requested to book another ticket same with the original Itinerary ( same flight as I booked through Bestjet) with the same price, after waiting hours for the SA customer service staffs from oversea call centre they told me that I must paid higher price. I explained to them that now I booked directly so they donot have to pay commission for Bestjet as If there had been no problem with Bestjet, SA had to provided me with ticket the same price BUT less the commission. Sa refused and insisted that I must pay at the higher price. I end up with lost the total cost of my original ticket through Bestjet and pay for new ticket at the higher price. I understood that there was Bestjet cancelled my ticket however SA showed no understanding and tried to riff me off with the higher price.","Rip off","1" "2018-12-26T12:05:02-05:00","Mobile","1","review","As I have stated in an earlier post this was my last flight with SQ I will book for private travel. Premium Economy seat is bad compared to LH or Air New Zealand. Service is not better than pure Economy except baggage allowance. No lounge access, IFE needs a dramatic upgrade. Food was ok, drinks on board, too. I am wondering how a world renowned airline can decline in such a way... Anyhow, SQ performed an ahead of schedule arrival, which is not standard by any means. But the criterias are not only on time arrival on a long haul route... Good Bye and thanks for the fish.","Bye Bye SQ","2" "2018-12-26T07:44:17-05:00","Desktop","5","review","We couldn’t face another long haul flight in economy.Decided to try business class and it was a dream. To be able to lie flat and have a bit of space around us made all the difference.","A pleasure from start to finish","2" "2018-12-26T06:33:45-05:00","Desktop","5","review","The best flight I have had in a long time, very comfortable seats with plenty of leg room. The cabin crew were very friendly and attentive to your needs. They were immaculate in their uniforms. We had a bumpy ride with turbulence, but they remained very carm The food was very nice too. you also had a good choice of drinks. on call all through the night, being long haul I would highly recommend this airline, I shall definitely fly with them again when I can.","Luxury you can afford.","1" "2018-12-26T04:45:17-05:00","Desktop","5","review","From the moment we boarded,we were made comfortable and taken well care off by the cabin crew. They were so friendly and helpful. the seats were comfortable with good leg space. The meals were well prepared and very appetising. whenever we needed any liquid refreshments, this was provided without any hesitation. the on board entertainment was great with plenty to choose from. This was my first flight with Singapore airlines and will not hesitate using them again. They sent sms on regular basis till we boarded and even kept us updated via sms on our return flight.","flight to singapore","1" "2018-12-26T04:14:02-05:00","Desktop","3","review","Inconsistent service by crew. Food not palatable at all. Much too salty. The Japanese set did not seem fresh at all. SIA has seen better days. The new business class seats are much too narrow and claustrophobic. ","Declining Service","1" "2018-12-26T02:27:49-05:00","Desktop","4","review","One of my favorite airline especially for a long haul. Flying with SQ on the 13th November 2018 at midnight, on time, pleasant, and friendly flight attendant. This was the connecting flight from MI225. Even though I sat on the economy class, the service was very kind and satisfying. The toilets were pretty much clean all the time, the in flight entertainment was entertaining, with the latest movie and music provided. The flight was bumpy but the pilot had informed us in advanced and keep updated with the situation that made me calm. The checked in process from Surabaya was good, all luggages were well taken care. Unfortunately, the food was not as tasty. Complete, but not tempting.","Best Long Haul Airline","0" "2018-12-25T22:57:57-05:00","Desktop","5","review","Had my first experience of Singapore Airline. They are one of the top airlines in the world for a reason. Best in class service, awesome food, sufficient leg room for the passengers. Passengers can track the location of flight real-time.","Best Airline","0" "2018-12-25T22:26:12-05:00","Desktop","5","review","The service provided by this airline is second to none. The food was very good and plentiful. The business class seats are spacious and comfortable.","Great service","0" "2018-12-25T18:47:01-05:00","Desktop","5","review","We fly with Singapore as often & find them avery good Airline. Seating, food,entertainment are always great & staff are brilliant ","The Best Airline from Australia","1" "2018-12-25T17:39:45-05:00","Mobile","4","review","Flew FRA-SIN on A380, 12.5hr flight. Think this is the older set up of the A380, but still a decent way to fly long haul. Check in was a bit of a dash as inbound flight was slightly delayed and FRA is a BIG airport to run through! Literally last handful of people to board plane. After a mad dash, bit disappointed for the steward to come over the tannoy with a 40 minute delay in take off. Luckily, this was updated and we only left 10 mins later than expected. Served dinner after take off (Malay beef curry - very nice) then the crew settled us all in for sleep. Watched a lot of films, entertainment system on the older side but still a decent range of films and TV programmes. Didn’t really sleep, but that was my choice, not because I couldn’t. About 2 hrs out of SIN, breakfast served, had the pea frittata, again not bad. Would have been nice to have a croissant or Danish pastry instead of another roll. Crew attentive to needs and offered sandwiches and drinks during the flight. Only let down was the number of working toilets, only one was operational at the rear, so always a queue. The A380 is a great plane, the flight was very smooth and quiet.","Comfortable long haul option","0" "2018-12-25T14:39:22-05:00","Desktop","4","review","I am extremely disappointed with the self check in kiosk that doesn't recognise my booking detail. Although my passport name & booking name has some difference arrangement, the self check in system should be able to recognise as well. In the end, I need to join the long queue to check in. Please get the developer to improve this.","Self Check In Kiosk is DISAPPOINTED !!!","1" "2018-12-25T13:23:52-05:00","Mobile","4","review","Well first off being in a plane, any plane for this amount of time is daunting. But if you do SingaporeAir is the airline to do it with. Ill start with the best part of the flight, the staff! From the moment we boarded till the time we left the crew made this flight as comfortable as possible for us. A special thanks to Chui, our stewardess who personally looked after our every need, thanks. The seats were comfortable and lie flat for sleeping but you have to angle your legs into a little cubicle, which being 6’3” was a little tough, but it sure beats premium economy. The food was plenty and often and pretty good for airline food. All said we look forward to our return flight in 3 months time!! ","17 1/2 Hours","1" "2018-12-25T11:51:15-05:00","Mobile","1","review","Singapore Airlines 787-10 seats configuration for business class is the worst of all their business class seats. It is so small, so difficult to get inside, so difficult to sleep in (even thought it is fully flat) and you will get bruises all over of you try to move around while lying down. And if you are full size, don’t ever think of getting into their seats at all. Choose other plane types and not their 787-10 and you will have a pleasent joirney.","787-10","2" "2018-12-25T11:32:22-05:00","Mobile","5","review","Took the flight with family and it was really worth it. The level of service is impeccable, was traveling with my 2 kids and the flight attendants really made us all feel special.","Amazing service, ultimate comfort","1" "2018-12-25T07:37:30-05:00","Desktop","5","review","I always look forward to my flight from Istanbul to Dubai on Singapore Airlines. Sublime comfort, a well trained charming crew, great food and entertainment. Always perfect, always faultless. I am handing back my Gold Card to British Airlines which seems to be on a sad decline and simply cannot compare to Singapore Air .","Always Faultless!","2" "2018-12-25T04:29:07-05:00","Desktop","5","review","I feel good, safe and pleasant travelling this airline. My number one choice specially when I can buy a cheap ticket to Asia.","Aways my fave airline !","0" "2018-12-25T01:54:37-05:00","Mobile","5","review","Flew with Singapore Airline from Singapore to New Chitose Airport. The service from the cabin crews were great and the wide variety of inflight entertainment makes the flight a wonderful experience. Always my number 1 choice!","My Favorite Airline","0" "2018-12-24T23:24:03-05:00","Mobile","5","review","We recently had the privilege of being able to travel in business class from Bne to Singapore on our way to HK. WOW. We thought Singapores service in premium economy was wonderful. In BC I’m sure royalty wouldn’t be treated better. From the food, the drinks to the full recline beds the cabin crew were there too look after everything including guiding me to the loo in the middle of the night. It was tucked away a bit. 😉. Definitely will make an effort to spoil ourselves again soon.","The joys of business class","2" "2018-12-24T22:52:28-05:00","Desktop","5","review","The cabin staff are incredibly friendly and helpful, and never fail to serve with a smile. They attend to every passenger's needs promptly, and made me feel at home after being overseas for a month.","A feeling of home even before arriving","1" "2018-12-24T21:44:28-05:00","Desktop","3","review","Flying through Singapore Airlines is something I looked forward to because of the reputation they have built for themselves. And, overall, it was a good experience but I would not recommend it. Before getting into the cons, let me address the pros. The flight is well maintained. Courteous, smiling crew welcomes you into the flight. The seats were comfortable, legroom was sufficient, temperature controls were good, and in-flight entertainment provides the passenger with a lot of options to choose from.The food served was delicious(All of the other airlines I have traveled so far in have not yet managed to do this!), lot of options are available for alcoholic/non-alcoholic beverages. But, unfortunately, in the flight I was in, the in-flight entertainment stopped working the moment cabin crew started with the safety instructions. This problem persisted for pretty much the entire duration of the flight and was fixed about an hour before landing. So, there was nothing to do but sleep in the flight! For the amount they charge, I expected a better/quicker resolution of the issue. Nonetheless, a good flight, overall.","A good experience marred by faulty in-flight entertainment system","0" "2018-12-24T20:47:42-05:00","Desktop","5","review","Wide variety of inflight entertainment. Great service from stewardesses on board. Made the long long flight as bearable as it could be. Choice of food is better than other airlines.","Lives Up to The Reputation","1" "2018-12-24T12:24:48-05:00","Desktop","5","review","SIA in my opinion is the best in the world. Charming and well groomed cabin crew, always greeting you with a smile. Going the extra mile to make you feel comfortable. The seat is amazing- leather with full flat bed, with soft duvet and fluffy pillows. It makes the BA business class seat look cheap and tacky. The inflight entertainment always offers the latest movies and a large selection of music from different genres. Food is ok - not one of their strengths. The toilets are always spotlessly clean. The crew actually clean them regularly, compared to horrible smelly toilets on other airlines ie BA -yuck ! There is a reason why they are doing well- they really focus on customer care unlike the other airlines.","The Best Airline !","0" "2018-12-24T06:38:27-05:00","Desktop","5","review","What to say, just à very good flying expérience... So very nice to have a civilised time and charming hôtesses, having had to put up with not so pleasant short haul flights within Europe. ","Great flight and great service","0" "2018-12-24T06:00:18-05:00","Desktop","5","review","SQ has become my first choice flight ever since this experience. Great service, excellent in flight entertainment and food, SQ has exceeded my expectations for a flight. Can't wait for my next journey on SQ again.","Business Class Flight","1" "2018-12-24T02:47:19-05:00","Desktop","3","review","Seat wasn’t as comfortable as hoped for. Though there were seat recline and foot extension features, we somehow couldn’t get into a comfortable position. But since it was a red eye fl, I slept through most of the 6 hours flight. The gaps behind the seat caused some small items I placed on my seat to drop down to the areas below the passenger behind. I could only retrieve my items once we landed and parked. One disappointment for my daughter was that, though there was larger leg room near the emergency exit door, the entertainment screen was rather far from from the seat as they were mounted on the wall panel. The food was alright, flight was smooth and service was polite and adequate.","Seat","5" "2018-12-24T02:28:25-05:00","Mobile","1","review","Probably the worst airline experience I’ve ever had thus far after maybe 5,000 hours of flying experience. My first and definitely my last time flying Singapore airlines. Despite its reputation as a high flyer, Singapore airlines certainly did not live up to its reputation. While the hard product is quite good, the service was abysmal, and could only be described as self entitled and arrogant. Perhaps SIA should stop offering economy class tickets and only service its business class customers since all the glowing reviews seem to be about the business class product. I, for one, will from now on certainly pay a premium NOT to fly Singapore airlines again. ","Arrogance at its Finest ","5" "2018-12-23T23:41:37-05:00","Mobile","5","review","Flying from Singapore on 23:45 flight to London. Boarding a little chaotic but nothing serious but it was worth it for the welcome and comfort on board. Seats best we have had and we have flown quite a few times in business class. This trip we did 4 flights. Very comfortable and if a couple the seats with the centre console pushed all the way down turn into virtually a double bed. Slept for approximately 7 hours on the flight. Toilets were good and kept clean and well stocked during the flight. I would rate Singapore airlines as the best we have flown with.","Virtually a double bed ","0" "2018-12-23T20:55:26-05:00","Desktop","5","review","Everything went just smooth; from the excellent service at the check in counter, boarding,the waiting time in Singapore Changi and on the plane, that makes even long hours pass. I am flying with them again in three weeks! Looking forward to that!","Singapore Airlines, total enjoyment","0" "2018-12-23T20:40:14-05:00","Desktop","5","review","Singapore airlines has always been my favourites airlines to travel with. The servis is very good, start from the time we check in. Very helpful. No fussy about one kg overweight baggage to show the understandable of impoosible to have the same scale everywhere in the world and secondly we wont actualy know how many kg we already have our suitcases is. Can do check in three hours in advance and in asia","Great airlines","0" "2018-12-23T20:37:31-05:00","Desktop","5","review","We are seasoned travellers and have used a wide range of airline carriers - none can compete with Singapore Airlines. We have in the last year flown with a ‘famous’ UK airline First Class and sadly the two do not compare - Singapore Airlines offers significantly superior pre boarding facilities, very significantly better in flight offerings and serving crew who are pleasant, helpful and engaging. We also were able to book our meals 48 hours in advance of the flight and the food was beautifully presented and tasted divine. When planning for future holidays my wife now asks “ Does Singapore Airlines” operate on this route?” They truly do deserve to be the best airline.","Certainly the best airline we have experience!","3" "2018-12-23T19:17:18-05:00","Desktop","3","review","For some reason we could not check in on line and had to do this at the airport As a consequence the three of us where all sat separately which was a bit anoying.Apart from that the flight was fine all be it somewhat delayed.Service, food and drink was reasonable. One thing to note is that if you are stopping in transit in Singapore they only allow 100mls of Duty Free so you wont be able to get your duty free in the UK but will need to wait and get it during transit at Changi.","Decent Enough Service But Issues Checking In","1" "2018-12-23T18:29:26-05:00","Mobile","5","review","After experiencing Singapore Airlines' stellar standard of service, one would be hard pressed to travel with other airlines. Their various industry awards and accolades annually, indeed attest that Singapore Airlines is a great way to fly. From purchasing airtickets on their App, up until our timely arrival back to Singapore, the entire journey was seamless and smooth. From Singapore Changi Airport, we had departed on time. Check-in via their App or on-line, was a breeze. We enjoyed impeccable, attentive and efficient service from their staff. During the 14 hours flight to London (13 hours back to Singappre), we were served 2 hot meals, snacks, and they constantly plied us with beverages to stay hydrated throughout our flight. We also enjoyed hot towels, twice. We had a choice of 2 to 3 different meals, each time. Screen size is ample with a dizzying selection of movies, TV and music. We have adequate space and comfortable seats, even in economy class. Despite congestion at Heathrow Airport, we still arrived home to Singapore as per the original scheduled time. Try to book their airtickets well in advance, to enjoy best or promotional fares.","Stellar Singapore Airlines (a great way to fly)","1" "2018-12-23T18:23:48-05:00","Mobile","5","review","Singapore airlines will definately be my no.1 choice again. All services were excellent - from the internet bookings to the actual flights. Even though we flew ecocnomy class, we were treated like business class travellers. The airoplanes are well maintained, clean with staff that exceeds friedliness and efficiency. Onboard entertainment and food was also very good. It was a pleasure taking such a long flight with Singapore Airlines.","Exceptional airline service","0" "2018-12-23T15:22:06-05:00","Desktop","3","review","SIA operates a great airline, but they don't do hotel packages very well. We recently book a Singapore Stopover tour on the Changi website. SIA is a partner of Changi and put together this package which include a hotel, SIM card, transportation to a hotel and breakfast a a fast food outlet, Ya Kun. Getting each of these was like pulling a tooth. Information desk at Changi airport had no information when we arrived. UOB bank was charged with dispensing SIM which they ran out of. The hotel asked for a voucher which was not in the email. And Ya Kun at the location on the voucher had no idea what the deal was and refused to honor it. You may choose to fly Singapore Airline, but don't by hotel packages from them.","Read this first before booking Singapore hotel package by Singapore Airline or Changi airport","1" "2018-12-23T13:19:34-05:00","Desktop","5","review","Excellent service as always. Luggage is free at 40kg person, check in is fast and swift. Lounge service is small but comfortable with good food. The inflight services is outstanding with a very friendly staff onboard. Love the little Christmas gifts decoration inside the cabin!","Excellent service, fast check-in and luggage retrieval!","0" "2018-12-23T10:30:20-05:00","Desktop","5","review","We returned home to Brisbane via Singapore Airlines and we could not fault them. Very comfortable and smooth flight, customer service great and most importantly no delays. Journey was pleasant and surprisingly quick.","Great service","0" "2018-12-23T05:37:24-05:00","Desktop","4","review","Travel from NW Sunday PM to park 25th to 12th & stay 1 night at T5 Hotel ,take Hopper bus to T5 then underground to T2 to catch 9.10 to Singapore flight arrv 27th 6.05 fly at 8.30 with Silkair to Yogyakarta Java arrv 9.50 4 days Hols at Plataran Borobudur then fly Silkair to Denpasar Bali 4 days in Plataran Ubud then 7 days at Rama Candidasa by sea then leave hotel 16.30 to Denpasar for flight 21.45 to Singapore. Next Singapore 12 Dec 1.10 to HR T2 arrv 7.20 underground to T5 then Hopper back to Hotel collect car park release and home for lunch. | Our flight from Denpasar to Singapore was delayed, check-in noticed that we needed to connect to the HR flight and reissued tickets for an earlier flight that had also been delayed. Baggage was direct and handled well, Throughout the holiday from home and back all transferer times were short, The extra leg room seats were worth booking A&B ok C watch your feet! The carousel 10 at HR far too short for 777/300ER. All personnel were very polite","Easy connections UK to Java & Bali","0" "2018-12-23T04:54:11-05:00","Desktop","5","review","So far the best airline I've flown with. Great food, cabin crews really taking well of the passengers and the seats are not tight - it has more leg room compared to other airlines I have flown with.","Great food, great crew and spacious aircraft","0" "2018-12-23T02:24:35-05:00","Desktop","5","review","We have been traveling to Bangkok and beyond once a year for the past 11 years and flown Singapore Air on 9 of those flights. It's good to try other airlines occasionally just to remind yourself how good Singapore Air really is! The cabin service is always exceptional as is the food and the in-flight entertainment. Top notch all round!","Great flying experience","0" "2018-12-22T22:08:03-05:00","Desktop","5","review","We did fly to Singapore (and from there to Phnom Penh and back from Saigon via Singapore, all in Business Class). Seats in Airbus 380 were very good and extremely wide. Food was excellent, the lounge in Frankfurt and Singapore (waiting for our connecting flight) as well and I could take a nice shower there. We especially liked the ""Book the cook"" service: Up to one or two days before the flight you can book a dinner our of a very long list.","Very good Service, exceptional wide seats in Business Class","0" "2018-12-22T20:26:50-05:00","Mobile","5","review","Flew on SQ326 on 5 Dec to Frankfurt. We love flying SQ because of the the staff is always considerate and attentive. On this flight particularly, we were offered drinks every so often, and the crew was always happy to have a friendly chat with passengers. The food was good for economy class and the screen large for in-flight entertainment. Flying SQ is such a treat and it is truly a great way to fly! ","Friendly and warm crew, good food and wonderful in-flight entertainment ","0" "2018-12-22T19:37:53-05:00","Desktop","5","review","Very new aircraft with wonderful fittings and amenities and world class service from excellent cabin crew","Still the best airline in the world.","0" "2018-12-22T19:00:51-05:00","Desktop","5","review","Want to arrive without jet lag? Yes, it was pricey but I thought it was worth it. Excellent service... very comfortable arrangement in business class. Thought we were to stay on the plane in Hong Kong but we had to change planes- will know next time. And it wasn't that big of a deal as it was good to stretch the legs. Great service all the way..","From a California Girl's Perspective - Worth it....","0" "2018-12-22T17:52:33-05:00","Desktop","5","review","The crew are very attentive and friendly. The stewardess servicing us are always caring and attentive to our needs. The foods was good with fantastic Japanese cuisine, good choices of cheese. This flight is one of the best I have ever encountered.","Attentive service and great food","0" "2018-12-22T14:09:17-05:00","Desktop","5","review","As they said a few decades ago ‘Singapore girl it’s a great way to fly’. From the moment you step on board one of their planes you feel looked after. Friendly courteous staff, great entertainment system with plenty of choice,good selection of food and drinks, clean,modern planes. These guys keep getting it right!","Easy to see why it’s so highly rated","1" "2018-12-22T13:59:22-05:00","Desktop","5","review","Departing SIN-LHR on the redeye flight (departing 1 am), this means a group of grumpy and tired travellers. Took the front row bulkhead seat in PE on Boeing 777-300ER which gives quite a lot of legroom, the downside is the the inflight entertainment (IFE) system is tucked away on the floor, in a it's own separate housing. I eschewed the champagne and dinner for sleep; and here I still find the SQ PE seats very stiff and difficult to recline; it really takes quite a lot of effort to force the seat into a recline position. Nonetheless, there is a reasonable amount of elbow space, and the personal reading lights, noise-cancelling earphones and cubby holes give a sense of comfort. The IFE is the new touch-screen system with a separate seat controller handset. My IFE monitor refused to come out of it's housing, but the aircrew performed some magic with a knife and fork, and saved the day! Food (the breakfast that I tried) was reasonably good, and crew were proactive with drinks and snacks through the flight. The only downside of PE in the B777 series is that access to the shared toilets is at the rear with normal economy, and you have to manage the queues for access the best you can. Overall, a good experience especially now that PE pricing appears to be equivalent to the prices from competitors such as Lufthansa.","Premium economy, better second time round","0" "2018-12-22T07:28:17-05:00","Desktop","4","review","Pleasent flight at all because of very pleasent crew, safety, big choice of refreshing and other drinks.","Pleasent Flight","0" "2018-12-22T06:45:33-05:00","Desktop","5","review","Even Business (we flew from SIn to AKL two weeks before) is far beyond the competition; the Suites Class is on ont its own. Also others have suites type compartments, but the Service is very special. Caring, propsing to have dinner together in one suite, .... Together with Changi Airport, it was possible to check throgh the baggage untile Vienna despite a layover of more than 24 hrs. In Singapore","A class on its own","3" "2018-12-22T02:16:59-05:00","Mobile","5","review","Oh gosh, Singapore airlines offered a 10 out of 10 service on my flight from Germany to Singapore this month. One of the best airplane food I’ve ever tasted and also a great customer service from all the air hosts. They were extra friendly and helped the lady seating next to me find a new seat for her, so she could have more space. This left me with the entire 3 seats for myself so I could lay down the whole flight! Entertainment options were also good! I would love to have more long flights like this one again!","One of my best flights ever","0" "2018-12-22T01:57:29-05:00","Desktop","5","review","Travelling / Flying with 2 kids ( 5 & 1.5ys old) is challenging however the onboard c few did their utmost to make our flight a pleasant one and a memorable one too! Always @ hand to offer us early meals for my wife whilst I loooked after the kids n the a later meal served hot for me with an advise - please do not rush take yr time. Kindness with a Smile - what more could anyone ask?? Make Singapore Air your #1 family Airliine (just as we have) and you will never regret it.","Singapore Air - the Family friendly Airlines","0" "2018-12-21T23:01:27-05:00","Mobile","1","review","Worst staff ever. Asked them why the booking change fee was fourfold the amount on the journey back to Brisbane from Europe compared to Brisbane to Europe (in the same class). They were too classy to even respond to me. Far behind the top 20 airlines.","Shocking experience","2" "2018-12-21T21:39:21-05:00","Desktop","5","review","As we bought a full fare economy class ticket, I checked-in earlier and chose the seats earlier than other passengers. The aircraft registration number: 9V-SQM, aircraft type is a Boeing 777-200(ER) which aged 14.5 years, a little bit old. The seat is very comfortable, the legroom about 26 inches and have enough recline. About the in-flight entertainment system, my focus point is mainly on the flight mode and in-flight music. But unfortunately, in Boeing 777-200(ER), there is no tail camera, and use metre for height, speed use km/h and mph only that I have a little disappointed on the flight mode. I also tested the in-flight movie, TV and music. Both are good but need improvement, for example, lack of enough mandarin songs (e.g. Taiwanese band: Mayday) and lack of National Geographic channel, also I recommend increasing the frequency of updates song and TV. So I rated 3 out of 5. The customer services are very nice. Cabin crew provided the hot towel and gave me the pen. The cabin crew also help me to give the flight log to the cockpit crews and return to me after landing. As for the washroom's cleaning, it also very good. The washroom was clean, no any smelling and have enough face paper/ paper towel. For the catering, the meal is yummy. Especially the brunch meal and ice-cream. The fruit has a little bit sweet (maybe affected by the cabin pressure or the altitude).","Excellent ,5 Star Airlines","0" "2018-12-21T20:43:51-05:00","Mobile","4","review","Having flown with SQ for a couple of decades my last trip confirmed what has been a trend for quite some time. Although SQ is no doubt a very good airline technically speaking, it does not quite live up to the image it built up during the 70s and 80s. On most flights cabin staff are absolutely competent but the personal touch has been lost. Maybe it is simply due to the size of the airline but I have a feeling it is rather a combination of a lower affinity to service oriented jobs in general and the failing of training to address this. The fact of the matter is that there are airlines, even from even richer countries than Singapore, that do a better job at motivating staff to proactively make the travel experiences better rather than to simply tick boxes.","Declining returns","0" "2018-12-21T20:41:26-05:00","Mobile","5","review","Decided to try the FC product on their 777-300ER. Nice spacious seat and although it is not a Suite product, the way the seat is structured ensure enough privacy. Once again, I have the Kyo Kaiseki for dinner and the cabin is nothing short of fantastic, specially Madeline. Very accommodating and time my meal spacing well. ","Great way to fly and great way to end a holiday... ","4" "2018-12-21T20:35:41-05:00","Mobile","5","review","Decided to get a Suite ticket to Osaka to start off my trip. The journey starts at the exclusive first class check in and immigration for SQ. Then the time is spend at the private room for a great supper. Flight was comfortable and I choose to have the Kyo Kaiseki for breakfast. Although 1 thing I have to note is that SIA have change the amenities kit from Salvatore Ferragamo to Lalique, which is disappointing.","Start of a great trip ","2" "2018-12-21T17:36:21-05:00","Mobile","5","review","We booked our flight with Singapore airlines which included a flight out of Singapore with their budget line buz.Fight to Singapore was terrific and very comfortable, we expected the onward flight t be not so good but we're very pleased with the service.Because we booked with the parent company we had all the advantages , food ,blankets, headphones and by good seating. Would recommend them highly.","Over and beyond.","1" "2018-12-21T17:30:25-05:00","Mobile","2","review","Premium Economy at Singapore Airlines on the A350-900 is divided with only a screen from the first row of Economy bassinets and we were lucky to have 4 creaming babies right behind us. This in contrast to Air NZ which has a wide galley between Premium Economy and Economy bassinets. We paid twice the fare and don’t consider it worthwhile. Furthermore the meals were the worst we had on any Premium Economy flight. Singapore Airlines don’t even consider getting back to you when taking the trouble of writing a review.","Economy bassinets right behind","0" "2018-12-21T17:01:13-05:00","Desktop","5","review","Smooth flight, on time and that is only the basics. The icing on the cake is the efficient & caring service boosted by good food, attention to detail, quality products, tablecloths, napkins and hot towels. Then to top it all, there seems to be a genuine warmth and keen to deliver great service attitude by the flight attendants. The seat was comfortable and so big, I could have sat with someone the same size as myself on the same seat. It coverts to a large flat bed which is great for sleeping or just relaxing in. My only complaint is the price of the ticket. Felt a bit guilty paying that amount but then the whole experience is fantastic!!!!","Excellent flight, simply marvellous","2" "2018-12-21T16:56:41-05:00","Desktop","4","review","Can't ask for more Took a flight to London with my daughter. Food on board was good and the service staffs was very helpful","Happy soul","0" "2018-12-21T16:09:40-05:00","Mobile","5","review","Not travelled on full service carrier much but must admit wow. Wide bodied jet, excellent legroom, entertainment, food to die for, snacks etc. The staff are smiling welcoming and are real genuine people. Commendable. If we get a chance will try this as the first option all the time.","Wow","0" "2018-12-21T14:34:10-05:00","Mobile","5","review","The seat very comfy wide The food very delicious lots of variety to choose from The staff were very helpful and provided an excellent services The Premium economy was worth the extra money highly recommended","Excellent","0" "2018-12-21T14:23:40-05:00","Desktop","4","review","We love the flight, however when we board, we have to be ferry-ed by bus under drizzling rain. It was 1am flight, thus dark, cold. Nevertheless the staff provide friendly update on timely manner. The flight was very good with personalized entertainment, also good international or japanese breakfast. They provide even amenities such as tooth brush and tooth paste in a pouch so we are ready for the day when we landed. Well done Singapore Airlines !","Excellent as always but could be better","0" "2018-12-21T11:24:04-05:00","Desktop","5","review","Flew October and November to England via Copenhagen and return to Brisbane. Had a great experience in business class. Service was great. The seats are amazing. Being able to lie down makes a huge difference to long haul travel. Flew premium economy with Singapore last year to England and did think it was a waste of money. Was not impressed. Did not pay that much more to fly business.","Great flight","1" "2018-12-21T08:06:00-05:00","Mobile","3","review","We departed at 1:30am and the flight didn’t start well: both business and suite (=first) class had to wait until the A380 had finished boarding economy and premium economy class, ie the lower deck. Once boarded, we were offered a pre-departure drink and took off. After more than half an hour a bar service started and our food wasn’t served until being in the air for an hour and a half. I was dead tired but wanted to try their meal. I was not too impressed, however. For a flight departing at this time, I think SQ have to reconsider their service strategy as all people want is to be fed and then sleep. Having to wait for foid this long they may as well bit skip it and focus at other meals/services. I am also not a big fan of the new business class seat. It’s rock-hard and you have to sleep in an awkward position where neither me nor my partner were comfortable. While they offer sort of a bed-sheet to strip over the backrest, there is no topper to make the bed more comfortable. After all the hype about the new cabin, I have mixed feelings and would probably not chose Singapore Airlines again.","Not too impressed with service, hard seat, bad sleep","1" "2018-12-21T00:56:53-05:00","Mobile","1","review","Having traveled to the UK a few times before on other airlines I was expecting to be surprised with Singapore Airlines service....and I was! Poor, poor, poor....never again. Running out of food at a meal service is unforgivable! And the response from the airline when contacted was feeble and only came after repeated prompting. Plenty of other airlines flying to Europe. I will use one of them next time!","World best airline?? Not likely!","2" "2018-12-20T23:26:40-05:00","Desktop","5","review","The Buissnes class is the most wonderful traveling experience I have ever had. The service from the staff is absolutely amazing and they are the friendliest stewards and stewardesses that I have ever flown with. If you are planning on hopping on a plane then I strongly urge you to fly Singapore. The economy class is also exceptional and the stewardesses are still very friendly.","Best airline in the world","1" "2018-12-20T23:19:15-05:00","Desktop","4","review","We've flown from Europe to Asia many times before, but if we can choose, then Singapore Airlines first. The seat and legroom are comfortable. The service is attentive and friendly, the food very good (I like the ice cream), the entertainment varied. Here you feel very well and welcome even as an economy class passenger.","Very good Airline","0" "2018-12-20T22:42:16-05:00","Desktop","4","review","Friendly and attentive cabin crew - even during the night. ""Free city tour"" of Singapore a great bonus, especially when you have a long lay-over in Singapore. (What a beautiful city!). Partner airlines also really great - flight from Singapore to Koh Samui with Silkair also very pleasant - very friendly cabin crew and good service.","Great airline","0" "2018-12-20T21:12:35-05:00","Mobile","1","review","I was happy to travel with SQ as it was one of the top airline. The advertisement shows always business or first. But for this trip I traveled in economy. I was surprised by the old plane A330. The Seat was uncomfortable and no space for legs. I am not a tall guy!! Impossible to touch the small meal. The only good thing is the air hostess with great smile. But a smile is not enough to satisfy a passenger. Next trip I will go Bangkok. Let see how will be SQ","So disappointed","6" "2018-12-20T20:18:46-05:00","Mobile","5","review","Excellent experience,service, staff, safety measures and catering! Highly recommended , even at economy class the space is decently comfortable; the staff are unbelievably helpful, smiling all the time and they treat you like a king. Simply the best 👍🏻","Excellent Airlines","2" "2018-12-20T20:16:19-05:00","Desktop","5","review","Really cannot fault this airline. Always helpful from beginning to end. Staff attentive and polite. Check in was a breeze. Even at end of journey staff talked when they were waiting for there luggage.","Singapore Airlines","1" "2018-12-20T19:59:52-05:00","Desktop","5","review","We've flown with many other Airlines to Europe from Malaysia/Singapore, and Singapore airlines is by far the best Airline in terms of staff, entertainment and food.","The best Airline in the world","2" "2018-12-20T19:35:37-05:00","Desktop","4","review","Singapore used to be my favourite airline . i didn't even mind the stopover in Changi when i flew to Bangkok - there is always something to do and i used to keep some Singapore currency in my travel wallet to buy a meal etc. This time i booked for myself, my partner and my two teenage children. - all on economy. i received an upgrade offer to bid for a premium economy ticket on the BNE SIN and SIN _BNE sectors. I have had an industrial accident and i cannot walk easily so my intent was to go Premium Economy and my partner and the two children fly economy. I know that makes me an *****, but my wife suggested it. Anyway, apparently because i was the lead ticket holder the price i bid for an upgrade was increased by four passengers . not just for my self .this was also the case on the return flight.I admit i did not read all the small print.. I rang them for both flights and was told i should have read the small print and that there were no refunds. Singapore Air also told me that it was out of there hands because another subsidiary company ran the upgrade auction so Singapore Air washed their hands of it. Even though i am a pensioner it made no difference - i felt like a fish on a hook. Also, apart from the bigger screen and noise-reducing headphones there not much benefit for us to fly Premium Economy. As somebody who is large i keep on being told that we fatties should fork out extra for an upgrade to Premium Economy but the seats are no wider and because there are metal, unmoveable armrests it is even more uncomfortable than economy. The meals are exactly the same as in Economy and we must join the queue for toilets down in economy. Now i have a dilemma - Even though i still rate Singapore Air and Changi high but should i boycott them from now on for the unsympathetic way they treated us.","upgrades to Premium Economy - be very careful .","1" "2018-12-20T19:29:40-05:00","Mobile","5","review","As usual, we had a pleasant flight on SQ. The most important thing is really the safety and I am glad to say that with SQ, you know that you are in good hands.","Recommended Airline","2" "2018-12-20T18:58:10-05:00","Mobile","5","review","Airplanes clean and comfortable. Staff so lovely and helpful. Staff efficient and nothing an issue. The website for menu adjustment not so great 4/10. The SA app...hard going 3/10.","Best!","1" "2018-12-20T18:40:54-05:00","Desktop","4","review","The staff are Always efficient and helpful. They help to give an extra seat if possible. Eg. 2 sitting in the 3 seats.","Flying home via Singapore","0" "2018-12-20T17:53:19-05:00","Desktop","5","review","Flown with my family and we are so happy especially my daughter and nephew who enjoyed with the movie marathon :) . They have an early check in service and arrived earlier on schedule. Highly recommend to fly with Singapore Airlines.","Smooth Flight","1" "2018-12-20T17:27:53-05:00","Mobile","5","review","I usually don't rate airlines but this travel trip I decided to as it was top rate. The leg room was very comfortable and the food was actually nice to eat. Checkin was very good most helpful. This our preferred airline now wherever possible. I am in the top 3% of reviewers from Wellington so thanks to all of my readers - Russ","Very very good travel experience","0" "2018-12-20T17:26:08-05:00","Desktop","4","review","my choice of airline has always been Singapore airlines. i first flew with them from Perth to London in the late seventies, and the standard has never fallen,far from excellent.. my resent flight was from Perth to kho samui Thailand with a brief transit and changi airport. the first part of the fight was on the dreamliner that has just been introduced to that schedule flight taking over from the A330 airbus, the flight was perfect except the small bumps when your going over Indonesia, normal weather for that part of the world. the food was ok not that i needed feeding at 2am in the morning. but thems the rules.my partner who doesn't travel well at night for some reason felt hot and clammy she went to toilet and then present herself to the hostess. they took particular good care of her, i was sleeping and didn't know there was a problem, after returning to her seat the air hostess would take time to just touch base.it may be part of the job but they do it so cool.Singapore airways, definitely to me the best","they actually do care","2" "2018-12-20T16:25:35-05:00","Desktop","5","review","Just love it, comfortable seating, great inflight entertainment, great cabin crew, never delayed always on time, great food, what else can i say but WOW !!","THE ONLY WAY TO FLY","1" "2018-12-20T15:50:10-05:00","Desktop","5","review","Flew London Singapore / Singapore Denpasar a truly exceptional experience where you felt a customer. Service and comfort was flawless. They excel in everything they do puts ‘BA and One World Alliance’ to shame.","Real Customer QUALITY Service","1" "2018-12-20T15:21:38-05:00","Mobile","5","review","Service: The staffs, ground and air, are polite and ready to assist and entertain the passengers' requests and needs at any time. This experience has been the same for both arrival and departure flights. Food: I opted for Muslim food. Since I booked my flight through a third party app, I had to personally contact SIA to inform them of my request and they replied within few days confirming my request. When flying to Guangzhou, I was served with a breakfast menu as my flight was in the morning. The taste is so-so but acceptable. When flying back to Singapore, I was served with a lunch menu, which tasted way better than the breakfast menu. Overall, the foods are acceptable. Seats: The seats are comfortable, with enough leg room for average Asians. Entertainment: There are ample of movies, songs and games that you can explore but personally I think that the contents can be better. Price: If you book few months in advance, you may get a good deal, sometimes even better price than the budget airlines. My return flight costed about $370 including 30kg of checked baggage. Overall, I was satisfied with the services provided and would recommend others to try SIA when travelling. Disclaimer: The above review is based on my personal experience solely.","Great Experience","2" "2018-12-20T15:17:44-05:00","Desktop","5","review","Well organised check in on both sides made for stress-free check in and also good on board service made the flight enjoyable.","Smooth and relaxing.","1" "2018-12-20T14:40:01-05:00","Mobile","5","review","Highly recommend the Premium Economy seats with Singapore Airlines from the early boarding to the quality seats and the now usual first class service during the flight. ","Worth the money ","1" "2018-12-20T11:57:25-05:00","Desktop","4","review","Having flown on an A380 Airbus with another airline , I was extremely happy with the A350 from Singapore Airlines . It was just as comfortable , plenty of legroom , and I think Quieter inside thank the A380 [ from opposition airline ] Service was excellent . Would definately recommend Flying with Singapore Airlines","The A350 Airbus","0" "2018-12-20T11:34:50-05:00","Mobile","5","review","As a Singaporean, I’ve always taken Singapore Airlines for business trips and long haul flight for family vacation. But for the past 5 years I felt that the service level of the air stewardess are going bad especially the young ones. Maybe it is because I travelled in economy class. The air stewards are still very good though. Nevertheless, I am still very impressed of the counter staffs services in every country that I’ve been and whenever I am doing check-in. They will always give you a smile and are patient to assist on check in queries. I will still recommend Singapore Airline.","Good services by counter staffs and air stewards only. Not so by air stewardess.","0" "2018-12-20T11:19:28-05:00","Desktop","4","review","Recently traveled from San Francisco to Hyderabad through Singapore. The length of the flight could not be helped, but the perfect layover was only 50 minutes. The staff on the airline were pleasant and helpful. Only wish is the food, which could be made more palatable. However, I would definitely choose to fly Singapore again.","Reliable flight","0" "2018-12-20T10:13:52-05:00","Mobile","4","review","Service was OK . Crafts were old. Entertainment system was old no sharpness. While returning back to Singapore cover of some compartment was about to break. Food was just OK Service was good People have told me that Turkish airlines for the same route is much better.","Good flight but old aircraft with old entertainment system ","0" "2018-12-20T08:52:35-05:00","Desktop","5","review","This 15 hour flight was made so easy to do. A meal is served shortly after take-off, there are many, many choices of movies to watch, the flight attendant makes up your pod for bed and you sleep for 7 hours. Wake up and breakfast is served, more movies to watch, and you are there before you know it.","A 15 hour flight that was a breeze.","1" "2018-12-20T08:28:00-05:00","Desktop","5","review","I have to say this was one of the best airlines we have used. The staff were immaculate in their lovely uniforms ,professional very friendly . The aircraft was very clean with a little touch of Christmas decorations. The food option for vegan was very good. My partner had standard which he enjoyed. For traveling economy i was worried on such a long flight but had lots of leg room. Thank you to all the staff at Singapore Airlines you were fantastic on both flights. Will recommend to friends and family.","Excellent","0" "2018-12-20T05:58:46-05:00","Desktop","3","review","Took business class with my family of 2A2C from Perth to Singapore on 14-Dec-2018. Expected great experience in Business Class but the only Stewardess was not friendly at all. No offer of kids toys and amenities for my 2 children. Luckily this was compensated with the friendly steward who is way more experienced.","Stewardess in Business Class not friendly at all!","0" "2018-12-20T05:51:55-05:00","Desktop","5","review","Excellent service and flight for planned travel and that were very helpful when I needed to change my flight due to a family bereavement","Fantastic service","0" "2018-12-20T04:59:47-05:00","Mobile","3","review","A very long flight however fairly comfortable. Food requires improvement. Staff was helpful and friendly. Pilots did a great job considering the conditions.","Flying with Singapore Airlines","0" "2018-12-20T03:54:15-05:00","Mobile","1","review","Checked in at the premium economy counter in Auckland. Was about to report for luggage lost in Singapore when we spotted our luggages coming out without priority tag. The counter didn’t know what service to provide to star alliance gold members and they didn’t even bother to ask, too.","Did not provide priority luggages for star alliance gold","1" "2018-12-20T03:23:37-05:00","Mobile","5","review","Actually i fly with singapore airlines a long time ago. It was september 1st when i was finish cobtract from cruise ship and i come back home with connecting flight from seattle. After long journey from japan, i connect to jakarta by singapore. It was nicely flight. I can sleep better even only 1 hour flight. And the taste of the food is truly asian food. Very good. And good service. It was first time fly with singapore airlines. Want to travel again with singapore airlines.","Better sleep after a long flight.","1" "2018-12-20T02:37:10-05:00","Desktop","5","review","Fabulous flight. Check in and boarding was fast and efficient. We left on time. My seat in Business class was huge and very comfortable. They supplied toiletries, a blanket and pillow. The service was second to none. We pre-ordered our lunch, filet mignon for me and lobster thermador for my wife and both were delicious. This is likely the best flight I have ever been on","Outstanding","0" "2018-12-20T01:03:10-05:00","Desktop","5","review","Everything was perfect: the service, the food (we got to choose our meal ahead of time), the subtle Christmas decorations. It was an airbus 380 and we were on the upper deck with very comfortable seats and LCD screens. Just perfect for a long day flight.","Fabulous flight","0" "2018-12-19T22:30:02-05:00","Desktop","5","review","First time flying with Singapore Airlines A380. The flight crews are amazing, the service is awesome and very attentive, food and beverage are delicious, on board entertainment also help to make the long journey enjoyable. With Singapore Airlines, it is indeed a great way to fly.","Best in flight experience","1" "2018-12-19T21:40:21-05:00","Desktop","5","review","Best service so far I have travelled with comfy seats lots leg room not enough movies on board to choose from didn’t like the breakfast as I ordered Muslim food so the gave me Sambal and rice but return flight serve dinner that was good","Best service","1" "2018-12-19T21:12:27-05:00","Desktop","4","review","Comfortable, attentive and great food. The in flight entertainment was good and the range was good. I arrived rested and hydrated which for an overnight flight is uncommon. The cabin could not be better.","Nothing was too much trouble","0" "2018-12-19T20:20:48-05:00","Mobile","4","review","We were on SQ380 back Singapore, flight was impressive with spacious seat although economy seat, new LCD screen and magazines provide at side panel for leisure reading with toilets lit with led lights.","A recent visit to relatives in HK","0" "2018-12-19T20:04:21-05:00","Desktop","4","review","I always love to travel by SQ and most of my trips I will take SQ as priority. For my return via SQ 877 from Taipei to Sin, the whole journey was smooth and good. No doubts to travel by SQ.","Relaxing Trip","0" "2018-12-19T19:46:20-05:00","Desktop","4","review","Had a great flight to Christchurch. Loved every bit of it. The service was top notch. The plane was clean and the toilets were cleaned at regular intervals during the long flight. It was our honeymoon and they arranged a cake for us on the flight. it was a very sweet and kind gesture. The food was extremely good and they had a wide choice every for economy class. The plane was one of the older planes that singapore airlines has a Boing 777-200. So the IFE wasn't as good as their newer planes. Heard that from January they are going to change this leg to the Airbus 350. This will be a welcome change. Can't wait to fly them again.","Great Service","2" "2018-12-19T18:24:59-05:00","Desktop","3","review","I traveled on SQ856 on the 12 Dec 2018 from Sin to Hkg and had seat 14D.The seating configuration is 1-2-1 and the middle aisles have a partition. i was surprise by the condition of the partition, which had almost ""dislocated"" at the base. i was afraid that it could fall off the paneling groove. i was a little worried and highlighted this to the stewardess. the flight supervisor came and was helpful and offered me a change of seat. How can the world's best airline treat a customer in this manner, offering a seat with damaged furnishing/parts on a flight? On the return flight SQ863 (A350 - new plane) of 16 Dec 2018, seated at 14F, i could not even get connected to the wifi on board. the stewardess tried to assist, resetting several times but to no avail. The flight supervisor did not even bothered coming to explained what the problem was. This is contrary to what they had advertised as having the best on board entertainment. i am really disappointed with the service standard of this airline.","Newly retrofitted A380","2" "2018-12-19T18:23:24-05:00","Desktop","4","review","Easy online booking, and seat selection. Checked in online was also easy. No wait at airport, and no issues with boarding, except we were delayed both legs by some airport issues, no related to aircraft. We enjoyed comfortable travel in exit row seats, and the airline staff were very polite and courteous to us at all times. Food was supplied along with a good range of both non alcoholic and alcoholic beverages, and the hot towels to freshen up before meals was greatly appreciated. We’ve flown with Singapore airlines previously and are very happy repeat customers.","Comfortable airline travel to Singapore","0" "2018-12-19T18:23:09-05:00","Desktop","4","review","Whilst the plane was a bit on the old side the service was excellent. Check in was relatively easy and the staff friendly and helpful.","The overall experience with this airline was good","0" "2018-12-19T17:59:42-05:00","Desktop","3","review","I have flown Singapore Airlines many times. In fact, it’s one of my preferred airlines because even in economy the service and experience is well worth the premium pricing. This time however, I was very disappointed. I flew Singapore Airlines Premium Economy, not the first time either, and was surprised that I had to ask repeatedly for a drink and then end up having to get up and go and get it myself. During the 12 hour journey the crew said they would bring what I asked for and then never came back! Not exactly the level of service you would expect on a tier 1 operator for a flight that cost almost £2000. Not to mention the attitude of the crew was really quite rude. There were other issues but too many to go into here. I know it’s not business class and I don’t usually make a fuss about these things but the level of service between this flight and the previous one on Singapore Airlines was such a marked difference it’s worth noting that this level of service is no different that what you would get on a no frills airline at a much lower cost. If it’s like this on the way home I’ll definitely be rethinking who I fly with next time. Quite sad really to be so let down for an airline with such a great reputation.","Disappointing service","1" "2018-12-19T17:15:54-05:00","Desktop","2","review","The service from SQ is so overrated and over-priced, I restrict myself to redemption flights these days. This was a return flight, which I can change the timing of, as it's a redemption, and I did need to do this. I called a week or so to move the return leg 2 days back, and was told this would cost $543. I explained it was a redemption flight, I was using air-miles, but the day I was returning was apparently popular, for no reason they could tell me, so that was it. I said a new flight is only $150, so how can I need to pay that for just moving the date?? But you can't argue with SQ, that's not what customer service is for. SO I booked a new flight with Scoot, just $120 for the new flight. I asked SQ to cancel the return leg and refund the points, which they refused to do until I had taken the out leg, so I called after that, and they cancelled the return leg and kept the air miles, to cover the ""admin costs"". Unbelievable. The cabin has that 1990s feel, with remote controls (no touch screen) for the TV fitted in the side of the armrest panel so your thigh constantly hits the buttons and interrupts the film. The cabin crew, as usual, refuse to smile, and avoiding eye-contact in case you asked them for something. I had to pay extra for the exit seat that has enough leg room for a westerner, but the recline button wouldn't lock after it released. I used the call button, and eventually someone came and cancelled that whilst I was watching a movie. When I was told just before landing to ""put my seat upright"", I said ""I can't, it's broken"", the reply was a predictably curt ""just make sure it's upright for landing!""","Always impressive","1" "2018-12-19T15:39:04-05:00","Desktop","5","review","The seats were comfortable and the leg room adequate The stewards were friendly and helpful and very professional The only problem I encountered was the meal I chose was unavailable as I was sitting in the lasr row and I didn't enjoy the meal I was given None the less free Singapore Slings were a bonus","Singapore airlines great service","0" "2018-12-19T15:37:44-05:00","Desktop","5","review","Excellent service all the way, picked up associate airline Silk in Singapore for onward carriage to Siem Reap. Quite a bit of rain so some minor, less than thirty minute, delays. I got to Siem Reap, but my luggage didn't. Filled in some forms and told should be delivered to my hotel by 11:00am maybe 2:00pm next day. 1:00pm, knock at the door: luggage. And the courier informed me that was entitled to $100US for my inconvenience. Paid in cash, on the spot. It was no big deal for me, but travelling with kids, moving on the next day? That all our corporate citizens took their responsibilities so seriously. Putting a set of clean jocks a tshirt and toothbrush in my hand luggage from now on.","Excellent","0" "2018-12-19T15:04:02-05:00","Mobile","5","review","It's not the first time I used the service. It's no doubt that this aircraft is one of the best that I have experienced. Because it's never failed to give great experience, I think I need to post a review about it. The space between seats was great enough. The inflight meal was nice although I had experienced a little bit better than this one. The inflight entertainment was great and offered the newest films. The cabin crew were helpful. It would be perfect to me if the aircraft also provide the passengers with a small bottle of water on our seats so that we don't need to ask for water during the flight. I think I have experienced that one of the European flights gave the passengers a bottle of water.","One of the best aircraft that I have experienced ","0" "2018-12-19T14:48:27-05:00","Desktop","5","review","really good but the best one was the cleanliness. it was so good that i even asked a man that i did not know how many stars was it rated u should fly it.","really good","0" "2018-12-19T12:20:02-05:00","Mobile","5","review","The staff being well trained to serve passenger well and the airplane leg room space is comfortable. The little thing that I would like to comment is to modify the food menu. In my return flight I got the almost same menu so I ordered the same food.","Quality service ","2" "2018-12-19T09:15:28-05:00","Mobile","5","review","Lovely service with great choice of entertainment and good seat space which is great for Us that are not built like twigs","Singapore and Thailand Holiday","1" "2018-12-19T06:53:53-05:00","Desktop","4","review","Given the horrible long distance, this was a pleasant flight. The step up to premium economy was worth it. You had just enough extra room so no one was touching you and the person in front could recline but it didn't seem like they got into your space. I'm GF and they did a good job of meeting my needs with the meals. I would definitely consider using Singapore Air again.","Pleasant Flight","0" "2018-12-19T04:14:27-05:00","Mobile","3","review","The new cabin design somehow seemed tighter than the previous Diamond seats despite being in the same A380 cabin. The seat is snug, which was nice for a mid haul flight so you didn’t feel your companion didn’t make the flight leaving you with a wide bench of a seat. IFE was unbeatable as usual but the cost cutting measures are really hitting service quality. If I have to request for slippers and eye shades it’s gone too far, even if there was an amenity pack. Come on SQ! ","New cabin ","0" "2018-12-19T02:41:15-05:00","Mobile","5","review","Very good service and smooth flight . Unlimited flow of wine ,beers etc...great food....clean cabin..friendly cabin crew and superb announcement by the pilots","Awesome airline","0" "2018-12-19T01:51:23-05:00","Mobile","4","review","Flew on Singapore Airlines A330 Business Class from Singapore to Taipei. The SQ product was good but not the latest. In an age when most competitors fly a 1-2-1 configuration for their business class, the SQ A330 product is starting to show. A fellow star alliance carrier flying the same route is offering a superior product. About time to deploy their 787 Dreamliners for this route!","Singapore Airlines A330-300","0" "2018-12-19T01:17:33-05:00","Mobile","5","review","my husband and I flew Singapore Airlines a few years ago, whilst travelling to Singapore.. After that one trip, we only ever fly Singapore Airlines when traveling overseas.. cannot praise them enough.. if you want first class service without the first Class cost, staff are so friendly and the service is 5star.. worth the money...","Highly recommend","0" "2018-12-19T00:22:29-05:00","Desktop","4","review","Although departure was delayed by about 40 minutes, boarding was quick and time made up during the flight. The cabin crew service was its usual high standard and they worked well together. I booked and paid for my preferred seat in advance but was asked at Heathrow check in if I would relinquish it as a couple wanted to sit together. I could have said ‘no‘(and was surprised I was asked at all, given that the system would show my advance booking) but decided to show some some Christmas spirit. I was given the same seat in front of the one I had booked - so not a great change - but it was next to the galley and therefore busy and noisy. The upside? More legroom as it was an exit seat. If the price is right, I will continue to fly Singapore Airlines.","High standards maintained","1" "2018-12-19T00:14:04-05:00","Desktop","5","review","Comfortable with leg-room. polite and smiley aircrew. food was quite good. and aircrew responded to your needs quite immediate. well done SQ!!","No doubt as Most Awarded Airline","1" "2018-12-18T23:49:40-05:00","Desktop","5","review","Singapore Airlines is a clear winner when it comes to in flight service. Having done the CMB - LAX journey many times on different Airlines, I can vouch for SIA’ s par excellence in flight service. My wife and I being seniors, wish to really appreciate the devotion of the staff to maintain these high standards. While in transit all arrangements were once again perfect. So our next flight to LAX is a foregone conclusion.","Finest in flight service","0" "2018-12-18T23:40:02-05:00","Desktop","2","review","This review is to highlight a possibly planned strategy by SIA to force economy class travelers to pay for their seats. The rating given here in no way reflects the level of service provided by SIA which I consider to be excellent and by far superior to most other airlines. When I booked tickets for my wife and myself I opted out paying for 'preferred' seats as we were more than happy for the airline to allocate the seats for us assuming (which I consider not unreasonable) that both of us will be give adjacent seats. We were in fact allocated adjacent seats on all other sectors but on this flight where my wife was allocated 53E and I was allocated 55G. This allocation was done well ahead of our departure date and I noticed it when I tried to do an online check in. On the day of travel, at the check in counter I was told that since I did not pay for 'preferred' seating SIA cannot guarantee adjacent seats although it was a single booking. I was told that at the gate they will have to ask other travelers to see whether anyone can do a swap so that we can get adjacent seats. I told the duty manager that I assumed that airlines will try to allocate adjacent seats even though I had not requested and paid for 'preferred' seats. The duty manager was obviously not interested in offering any help. At the gate, I was told that they were able to get two seats on the same row but not adjacent ones and we were allocated 55C and 55G. The airline had 3x3x3 seat configuration thus, ABC EFG IJK which meant my wife was allocated seat C then two others and then myself. The gate staff also mentioned that AB and EF are allocated to one family and they would try to see whether they are willing to swap. The family of four was asked the question but they did not understand what the request was and they refused the request. However, once inside the aircraft, the lady understood the problem and kindly agreed to the swap - thanks, fellow traveler! This makes me believe that SIA makes no attempt at all to allocate adjacent seats for those who are on a single booking - not only we were allocated seats randomly, the family of four (one adult and three small children) were allocated disjointed seating. (I presume they would have been on a single booking as well). The aircraft was not 100% full. In fact, the seat initially allocated to my wife, 53C remained vacant and there were few other seats unoccupied during this flight. This makes me think that this is a calculated strategy by SIA to force those who do not pay for seats to reconsider paying for them when booking new flights specially after being bitten by such episodes. If that is the case, it is a very poor deal by SIA. If my assumption is wrong, then obviously, SIA's seat allocation algorithms are good for nothing. Either way, it reflects very poorly of SIA's claim to be able to listen and meet customers' needs.","A strategy to force paying for seats??","2" "2018-12-18T23:31:27-05:00","Desktop","4","review","Good flight only complaints were food ""too Asian"" we dont want noodles for breakfast or spicey stuff on flight thanks.....also night flight - we were only told it was a night flight once on board and had to travel with blinds down all the way...we like to look out! But great staff and service and piloting!","Good flight","0" "2018-12-18T23:08:56-05:00","Mobile","5","review","I'm frequent flyer and I really like to travel. Singapore airlines is one of my favorites. The FAs are super friendly and prepared to accommodate you whenever they can. Food good and tasty. We got on both flights total four meals and ice cream as well. Well done SA.","Excellent, Go on","0" "2018-12-18T22:38:03-05:00","Mobile","5","review","I am fortunate enough to experience traveling every now and then and the SQ quality of service and experience tops them all. I traveled to different destinations for work, and for leisure- I had traveled with a baby right through now a teenager, traveled sick, traveled with my 82 year old mom who’s a first time long distance traveler .... and SQ gave us consistent professional and caring service. The crew are simply the best. The way they organize your trip from booking to Boarding to Changi to disembarking - perfect! Thank you fir the best service ever as always through the years! ","We only fly SQ","0" "2018-12-18T22:23:57-05:00","Mobile","5","review","Checking in was a breeze n the flight was well attended by a great bunch of friendly flight attendants. They even complied with my wife’s surprise request for our anniversary cake, which the crew so nicely furnished. Truly chuffed.","Very pleasurable flight","0" "2018-12-18T21:47:47-05:00","Mobile","5","review","I travel to NZ at least once a year to see family. I’ve flown a variety of airlines (Air NZ, Air France, British Airways, Quantas) but experiment no longer since I flew Singapore Airlines. For me they have everything going for them. I love to fly via Singapore. As a stopover destination it’s great but if you need to stay in the airport it’s lovel. Clean, fragrant (!), easy to navigate, good food. It even has a hotel you can book by the hour. It’s called The Transit hotel. Unlike travelling via LA you don’t need to identify your luggage or anything annoying like that. The planes are good too. They have recently upgraded a lot of their fleet but even before they were good. The staff can’t do enough for you. I lost an earring and two stewardesses took 20 minutes to find it! The food is lovely. I can’t tell you if the English versions are nice as why fly an Asian airline and not eat their food? They do a lovely spicy egg breakfast, good curried dishes, noodles etc. Of course vegetarians and vegans etc are catered for.","They are a wonderful airline","0" "2018-12-18T20:35:51-05:00","Mobile","5","review","We recently flew with Singapore Airlines although not for the first time. We had no problems with the booking, the flights and the punctuality. The only thing that was annoying was trying to book suitable seats. We were told different things and didn’t realise that when you book the flight you can also book the seats. However when we got on we had perfect seats. The seats don’t seem as squashed as some airlines, the staff were lovely and helpful. One way was an older plane and my headphones didn’t work properly but everything else was fine.","Singapore Airlines","0" "2018-12-18T19:01:46-05:00","Desktop","4","review","Longer hours from surabaya,since have go through Chang I. My sacrifice totally redeemed by discipline,care,humble crew,excellent service. Great food and drinks. Chang I environment, food court are so great, economic","Better fly to Aussie with SQ, humble crew,attentive,care,great Chang I even longer air time","0" "2018-12-18T18:32:08-05:00","Desktop","5","review","Fellow travellers, I would like to share our experience with you. My partner & I were booked on a river cruise Prague to Paris. We boarded Singapore Airline flight SQ 0228 to Singapore, short airport stopover at Singapore Airport then on to Frankfurt Germany. Although we were only flying Economy class, the service was certainly first class, we had all the creature comforts an airline can offer. The staff treated us like family, very helpful & concerned for our comfort. The food was sensational (for airline food) so much so we were waiting for our next meal. The cabin was comfortable and clean and the pilots ensured we had a comfortable & safe trip. We flew back to Sydney from Paris ,,,, well done Singapore Airlines! Would I fly Singapore Airlines again? You bet I would!!","We Flew from Sydney to Prague, then Paris to Sydney on our way home. Clean, friendly, great food! Service was exquisite!","0" "2018-12-18T17:27:12-05:00","Desktop","5","review","I could not fault this airline one bit. Plenty of leg room, countless amounts of films and music to keep you entertained, very friendly staff even when they had been working for hours, tasty snacks in between meals, this airline could provide you with anything you needed or desired. I was fortunate to come across some cheap flights, but I would consider paying more for this airline to guarantee a happy trip.","The best flight I've had so far","0" "2018-12-18T17:25:42-05:00","Desktop","5","review","All along, my main gripe about SQ's Economy class cabin are the seats and even the tray height. For me, SQ's Economy class seats gave very little legroom space. A recent revised cabin design also ended up with dining trays mounted quite low such that it sat on my laps. Very uncomfortable. It was SQ's good services, cabin entertainment system and food that compensated for the uncomfortable seats. Well, good news! I took a return flight in November/December 2018 between Singapore and Nagoya. Both flights used Dreamliners with the new cabin design. They rectified my main grouses! Much more leg room now and dining tray is of the right height. If there could be one slight improvement, I would like a deeper seat to better support the undersides of the thighs. The entertainment system is also new and the food menu seemed to have improved too. On my return trip, although the number of meals served was reduced from two to one, that one meal was really tasty so much so that my son and I wished we could ask for a second serving. Overall, I really enjoyed this new cabin - I smiled throughout both flights. As a matter of fact, I'm itching to try the new cabins for Premium Economy and maybe Business.","SQ's Dreamliner and latest Economy cabin literally made me smile throughout the flight","2" "2018-12-18T17:08:55-05:00","Desktop","5","review","Good flight with comfortable seats plus service mind and affordable price Dislike: just some minor thing like TV screen did not work well on some seats","Good flight nice service","0" "2018-12-18T16:11:35-05:00","Desktop","5","review","To my knowledge, their lowest class of fare is ""Premium Economy"": and the name fits in a great way! Seats much larger, great leg room, reclining seats with adjustable leg and foot rests, friendly service with lots of food and free drinks. The red eye flight was perfect to avoid any jet lag at all.","Best Flight in the last 10 years","1" "2018-12-18T15:47:18-05:00","Desktop","5","review","Airbus Industrie A380-800 I was travelling with my partner and we sat on the upper deck. It was spacious and very comfortable. The best seats I have ever had the pleasure to travel overseas in. The service was excellent we felt very well looked after (e.g. all through the night, the people who were awake were offered water). The food was restaurant quality. You do pay a little bit extra to buy Singapore air tickets but it is well worth it specially for travelling long hours.","It's the best way to fly","0" "2018-12-18T15:42:12-05:00","Desktop","5","review","Even this this flight was the old version of suites, it was truly amazing. Both crews were over the top attentive ( they were always there to open the lavatory door for me and to refill my glass of champagne). The food was very good and the flight seemed like it wasn't more than a few hours even though it was almost 20 hrs. Truly a blueprint for other airlines to follow as it is hard to find fault with much of anything onboard.","Singapore Suites","2" "2018-12-18T15:34:08-05:00","Desktop","5","review","Nothing too much trouble ! Excellent service ! Comfortable beds great selection of films and lovely food and drinks ! A great experience!","Relaxing ! A great start to a vacation!","0" "2018-12-18T15:30:39-05:00","Desktop","5","review","Singapore Airlines is always spoilt for choice when comes to inflight entertainment. Good to have that when travel long distant. Keep it up!","Airlines with good choice of programmes","1" "2018-12-18T14:56:44-05:00","Mobile","5","review","The experience of flying with one of the best airlines in the world was so exhilarating. The flight from CGK to KIX include a transit in SIN, the first leg CGK-SIN was on an old Boeing 777-300. The aircraft felt so old, the seat looks tired, the IFE was so outdated. It was a morning flight and was full, I requested to change my seat to isle seat during the check in and only able to have an isle seat at the last row. The second leg SIN-KIX was on a brand new Airbus A350-1000, the aircraft has a great leg room, comfy seats, the IFE was awesome. I ordered Muslim meals for both leg prior to the flight, and it was tasty. The flight attendants were so nice and professional, they were able to quickly manage the food service for such a short flight from CGK to SIN and able to look calm and collected during a heavy turbulence in the flight from SIN to KIX. The only downside was that I have to pay to select my seat prior the online check in. I can select my seat for free only after online check in with a very limited options.","They earned the status","2" "2018-12-18T14:09:28-05:00","Desktop","5","review","I travel frequently and i have to Singapore Airlines is one of my favorites. Great customer care, very attentive staff; Always kind and helpful. In general flights leave and arrive in time (I am based in china where this is very often not the case). I enjoy the entertainment system, good quality and many new movies to watch. I was seated in the Economy Premium this time and found the seating quite spacious and enjoyed the extra leg space. Singapore Airlines = Happy landings.","Singapore Airlines Customer Service","2" "2018-12-18T13:26:04-05:00","Desktop","5","review","From check in to boarding and transit, it was all painless and smooth. The check in staff and flight attendants were courteous and catered for our needs especially when we had a 3 year old and a pram with us.","Painless and Smooth Flight with 3 year old and Pram","2" "2018-12-18T13:11:22-05:00","Mobile","5","review","Boarding was okay but defining passengers in group numbers was not clear. Service was good, flights on time.","Auckland to Hanoi flight","0" "2018-12-18T13:10:17-05:00","Desktop","5","review","A happy crew makes a great Airline and our flight had a great crew when we flew with Singapore Airlines good choice of programmes on the flight and meals we were very happy with the total experience at check in and the flight","Perth to Singapore","1" "2018-12-18T12:17:34-05:00","Desktop","4","review","Such a great experience! Very comfortable, great selection of entertainment (although I could only find 1 K-drama, one that I had already watched). My only issue was with the food, as I have a severe allergy to peanuts - so I tend to avoid all nuts on airplanes. Every meal I got was fish (with either a plain cream or tomato sauce), mushy roast potatoes, carrots and broccoli (all of which had to be heavily salted and peppered). The only meal that was different was breakfast! A very, VERY tasty cheese omelette. Maybe spice up the meals for the allergens? I am just a bit taller than the average female, so leg room was a bit of an issue. I got lucky in the fact that I had aisle seats for both of my flights, but I felt sorry for my seat mate (6'2' and stuck in the middle!). The staff were really helpful when I started feeling nauseous as someone started eating peanuts near me - they gave me a mask to help try and filter the air and kept checking in on me to see if I was ok. All in all, it was a pretty good flight, despite being delayed in Changi Airport (Singapore) by an hour and a half at 1am local time.","Very Good!","0" "2018-12-18T11:55:36-05:00","Desktop","5","review","pleasant travel, food - best!, entertainment is little bit of a concern - they don't have updated latest movies. Airline need to work on that. Friendly cabin crews. We can trust Singapore Airlines.","What else but to travel in Singapore Airlines","0" "2018-12-18T11:15:03-05:00","Mobile","5","review","I have travelled with many reputable airlines, but with my many trips with Singapore Airlines, they are still the best. Their customer care service is so great, made passengers travel so comfortable and relaxing. The staff treated the passengers as if they are friends, and they are great with kids too. The service on the ground and in the air are superb, attentive and informative. Great service!","Customer service","0" "2018-12-18T11:07:19-05:00","Desktop","4","review","Safe. Comfortable plane. I slept most of the time. Decent meals. 3 types to choose from. Kids meal was extra delicious.","SIA","1" "2018-12-18T10:19:26-05:00","Desktop","5","review","We have been visiting NZ annually since 2003. We are in our seventies so the non stop journey is just too much. Over the years we have varied our route for the stop over. Invariably we return to Singapore which is not only our favourite place but of course means Singapore Airline, our favourite airline. Very approximately half way to NZ .....very convenient. Not slighting other airlines and we have experience of most; Singapore really IS the best. The staff, including check in are just delightful. So polite and helpful, nothing too much trouble. Last year as usual we had a good comfortable flight but this year we treated ourselves to premium economy. Slept so well! Will always use premium from now on. The meals are MEALS not just something to eat. We are looking forward to our homeward bound trip on 9th April with the usual stop over. Already we are looking at organising our trip for 2019/20. Our only regret is not bothering to join the airline frequent flyer scheme. Will have to investigate. Thank you Singapore Airlines you are the tops!","Second to none","1" "2018-12-18T10:03:21-05:00","Mobile","5","review","Flight left Singapore Changi Airport and arrived in Manchester exactly on time, the only down side is that’s the flight departs at 02.05 Hassle free and very quick boarding, 30kg hold luggage allowance in economy plus good hand luggage allowance. Check-in opens 48 hour prior to departure and allows free of charge seat selection at that time. KrisFlyer members may pre-purchase seats with air miles or credit card or a mixture of both anytime once the flight tickets are paid for and issued. Excellent service from cabin crew, very helpful to passengers requirements. Menu choice for main meals was very good plus great choice of snacks and drinks in between meals from the galley. Nice selection of movies & TV shows on demand plus inflight (chargeable) WiFi for those who need to communicate with the outside world during the flight USB Power points on all consoles, pillow and blankets also provided In-ear headphones supplied FOC and are yours to keep at the end of the flight. Two pin aircraft adapter also provided FOC to connect your 3.5 personal headphones Passengers Transiting through Changi on a Singapore Airlines/SilkAir ticket can collect $20.00 per person vouchers from the iShop in any Terminal, these vouchers can be used anywhere in the airport for airside food or shopping including duty free products. There is also a free three hour city tour for passengers with a minimum 5 hour stopover again this is only for passengers transiting through Changi on a Singapore Airlines/SilkAir ticket.","Flight SQ52 Singapore to Manchester & Huston","1" "2018-12-18T09:22:57-05:00","Desktop","5","review","Check in/baggage handling was smooth and expedited as I was late. Seat comfortable but legroom could be better. Great variety of in-flight entertainment. Cabin service polite, professional and attentive. Long flight but cabin crew made us comfortable by walking up and down the aisle serving beverages and snacks multiple times. Turbulence encountered but pilot came on board the sound system to reassure us.","A great way to fly","0" "2018-12-18T07:57:44-05:00","Mobile","5","review","Nice and comfortable with a great leg space, in flight entertainment was also go9d with a large variety of movies and shows. Food was good with respect to quality and quantity. Nice and decent hospitality","Fab.... experience","0" "2018-12-18T07:48:09-05:00","Desktop","5","review","This was my first ride on the worlds longest flight - close to 19 hours from Newark to Singapore (a distance farther away than the south pole). The aircraft was set to 6000ft of pressure (altitude equivalent) and as a result the dryness associated with such a long flight was alleviated. The crew kept the cabin and restrooms tidy and the inflight amenities were great. The wifi has a laughably low data limit---I burned through it in 10 minutes. Except for that, the trip was flawless.","Worlds Longest - Amazing Painless","0" "2018-12-18T06:55:59-05:00","Mobile","5","review","I was lucky enough to bid for a seat in Premium Economy for my return flight home to Sydney. I had already decided that I couldn't endure another leg of 8 hrs in economy again, squeezed between two sleeping passengers for the entire time, unable to get up and walk around, and my restless leg syndrome driving me crazy. My bid was successful and I was able to choose my seat. I picked 31H for the extra leg room. It was brilliant. I was able to get up and walk around if I felt like it, and my legs were stretched right out on my calf rest and ankle support that comes with the seat. I watched two new movies and fell asleep listening to classical music. The food was quite good and the champagne an added bonus. I've decided if I can't afford premium economy tickets I would rather not fly. Singapore Airlines really know how to spoil their customers.","That little bit extra makes it all worthwhile","0" "2018-12-18T06:35:16-05:00","Mobile","5","review","We a family of 10 travelled from Manchester to houston on 15th December 2018 on Singapore airlines..omg..their service is just amazing...the crew are so friendly n polite. Their meal was yummy and to top it all they had snacks inbetween their main meals..it was such a pleasure travelling on singapore airlines. We look forward to our return journey. I am a regular traveller and have experienced many other airlines..singapore airline was my first travel..I just felt singapore airlines is an airline to travel..now I know why they are the best airline....congrats singapore airlines n keep up the good job..cheers!","Singapore airline ...wonderful experience!","1" "2018-12-18T06:32:59-05:00","Mobile","4","review","Se fly ditt singapore Airlines very often and they are so comfortable, Free snacks, perfect movie selection. However the seats are very tight for me who is very small. I wish for better feetspace and more selection for two-placed seats. Wish i could afford higher class until then....","Perfect condition for long flighttime","0" "2018-12-18T06:12:41-05:00","Desktop","5","review","I tend to use Singapore Airlines on my trips to New Zealand. Good ariline with freindly service and only one stop on the way (at Singpore). I like seats arrangement - they are neither too thick nor soft, so body feels ok after almost 30 hour journey. Service during flight is always good and staff is helpful. Airline offers large selection of special meals avaialabel for pre-order with no extra charge. They are definitely my earline of choice for that destination.","Another great flight with Singapore Airlines.","0" "2018-12-18T06:02:36-05:00","Desktop","5","review","From check-in to landing and everything in between was very carefully taken care of. The service provided by Singapore Airlines to their first class passengers is just phenomenal! When you fly first class from Singapore, there is a separate check-in lounge separate from the busy departure lounge. Within minutes you are checked-in and you go through an immigration counter exclusive to First Class passengers. Once Immigration is cleared and you enter the transit lounge, you have access to the Private Room - again, exclusive for Singapore Airlines First Class passengers (The Private Room is separate from the First Class Lounge). You can unwind, have your meal cooked to order and even take a shower here. Tip: Don't fill up yourself because there's a massive seven-course meal waiting for you on-board. From the point you board the aircraft you will be showered with food and drinks, SQ knows how best to treat their passengers. You can inform the cabin crew when you want your meals served and no questions asked. The cabin crew is so attentive to your needs, it's just makes you feel so special - such an amazing experience. When you feel like taking a nap simply call the cabin crew and they will fix the fully flat bed for you to get some nice, quality sleep at 36,000 feet!","Exceptional service from a world class airline","1" "2018-12-18T05:53:13-05:00","Mobile","5","review","The cabin crew worked tirelessly and thoughtfully throughout this long haul flight. Superb service. Highly recommend","Superb service","0" "2018-12-18T05:32:13-05:00","Desktop","5","review","Great service, lovely food, seats were comfortable and lots of leg room in the upper deck! Couldn't fault it at all","great airline","0" "2018-12-18T05:00:22-05:00","Desktop","4","review","I took SQ a year ago and not much has changed. The seats have been reupholstered, the cabin has been redecorated, but besides that, it's fundamentally the same. Flight was slightly delayed (1h) but crew were apologetic so all's good. As always, I enjoyed the warm hospitality by the flight crew. I had a problem with my audio but one flight attendant gladly helped me rectify it by resetting the in-flight entertainment system (more on that later). Seats were fairly comfortable; decent legroom for me (a 170cm tall lad). Meals took quite a while to be served after we had reached cruising altitude, though. Could see crew pushing trolleys up and down the aisle but never served us until around 20-30 min after children were served. The wait was worth it though. The pan-seared chicken was first-class even though I was in Economy class. So juicy and tender and delectable - made me feel as if I was on the ground and not eating a pre-catered flight meal. Top-notch. However, the IFE left much to be desired. Very dated with the screens on some planes being so pixelated. At least you can find the latest movies and music albums there. Overall, an average journey; the best part about it is the hospitality. Cheerios, keep it up!","Good hospitality and food","0" "2018-12-18T04:32:28-05:00","Desktop","5","review","This airline is top notch. Even in economy class they treat you super. We flew 3 separate eggs to get to our final destination and each leg was as good as the next. Would highly recommend them and would not hesitate to fly Singapore again.","Best Airline Flown to Date","0" "2018-12-18T04:09:42-05:00","Mobile","5","review","I was very touched by the caring cabin staff, when they knew that I was having a bad tummy during the flight. They came by many times to ask me how I was feeling then. I enjoyed the comfortable flight, and the in-flight movies were good with many selections to choose from .","SIA is the best airline ","0" "2018-12-18T03:59:57-05:00","Desktop","5","review","One of the best services on economy.It was a tiresome flight first from Colombo-Singapore,Then after a 3 hours transit again on a Singapore flight to Shanghai.We were travelling for a summer camp.As we were students we were looking for the cheapest flight available in internet during mid July.To our surprise we found this flight from Singapore airlines,the best airline in the world. This flight and the return flight to Colombo proved us why Singapore airlines is unbeatable from the rest!!!! Hoping to travel soon in Singapore Airlines","Long haul flight","0" "2018-12-18T03:44:57-05:00","Desktop","5","review","The service we have is very good..We request assit with my husband from Perth to Singapore because we celebrate our anniversary for 38 yrs together even though he had his stroke last 7 1/2 weeks before we fly they help us a lot..So appreciated.","we have a good flight and the sevice too","0" "2018-12-18T03:04:22-05:00","Mobile","5","review","This was probably the most comfortable economy flight I have taken. The menu and the standard of food was good. The staff were attentive and came round very regularly with drinks. Would certainly recommend. ","Comfortable in Economy","0" "2018-12-18T02:44:58-05:00","Desktop","5","review","Very professional!! The staff are caring and warm and I can highly reccomend them. I will always fly with Singapore Air in future where possible","What a joy to fly with Singapore Air! They are professional, warm and caring","0" "2018-12-18T02:20:03-05:00","Desktop","4","review","SQ now is not like SQ when I was young but at least food and courtesy is still well maintained. Cabin looks tired as well as the seat, some toilets struggle to show its shine. Overall, safety and punctuality is the most important especially for business traveler","knowing you are in good hand is the most important","0" "2018-12-18T02:07:24-05:00","Desktop","5","review","I had a Urinary Retention problem for the 13 hour flight. the crew were aware of this and moved me to Business Class so that I could lie down to help ease the pressure. They offloaded my wife and I first when arriving at Changi and arranged for me to see a doctor in their Medical Centre. their care and attention was first class.","Taken ill on flight","0" "2018-12-18T02:06:05-05:00","Desktop","4","review","Long awaited trip to the UK to see our youngest son and a bit of the countryside thrown in. Very smooth journey from both Perth to Changi, and then Changi to Heathrow. Better service than either BA or Garuda, and I liked both of them. Would definitely fly with them again.","Journey to UK to see family","0" "2018-12-18T02:03:36-05:00","Mobile","5","review","I am impressed with the attitude nd services of the aircrews flying on SQ975. All of them were polite and obliging. 👍👍👍👍 to all the crews!","Review of aircrew staff","0" "2018-12-18T01:21:40-05:00","Mobile","5","review","The crew are just amazing. I eventually planned a long layover to go for sight seeing in Singapore. At the airport, they offer free tours, or you can just use the train connected to the airport and go for a quick peek to famous spots. The place has more to offer and will definitely be back for a longer period.","Fantastic Layover Services","2" "2018-12-18T01:04:30-05:00","Desktop","5","review","My wife and my own favourite airline. We never worry about anything when we fly Singapore Airlines as we know everything would be perfect. This time my wife flew with me to Singapore and then she flew on to Chennai and as worried about the fact that she had about 45 minutes to catch her connecting flight. Not only did she make the flight but her luggage did as well. My wife had to go from Terminal 2 to Terminal 3.","Punctual, efficient, clean and friendly","0" "2018-12-18T01:03:26-05:00","Mobile","5","review","We traveled recently from Mumbai to Singapore and back by SQ. The service, the aircraft, the food, check in, boarding, baggage collection.... Everything was smooth and totally first class. It really has earned its place as the best airline in the world. I vote for it too!!! ","Really is the best airline in the world","0" "2018-12-18T00:56:16-05:00","Desktop","5","review","On-time departure and arrival, comfortable seat, good leg room, nice food and most importantly is the courteous service.","Best Airline","0" "2018-12-18T00:51:26-05:00","Desktop","4","review","My long haul flight with Singapore Airlines was very pleasant. I had a stop over at Changi before heading to Brisbane. I love the fact that if you have a long stop over, you can avail a tour around Singapore in the airport. I had no trouble checking in and boarding. They also gave each passenger an amenities pouch. My only complaint was that the food was a bit bland, but overall it was a pleasant experience.","Great service and amenities","0" "2018-12-18T00:49:22-05:00","Desktop","5","review","I have traveled by many airlines, however, never by Singapore. This was my first experience and what can I say, I was impressed by the courtesy and caring nature of the airline staff. The in-flight food was excellent. I would love to travel by this airline again","So homely and caring","0" "2018-12-18T00:41:09-05:00","Desktop","5","review","Great flight with lovely cabin crew. They came round at regular intervals with warm flannels and gave everyone a small bag which contained a mini toothbrush and paste and a pair of flight socks. The food was very good and the onboard entertainment in the back of the seat in front of you keeps you entertained for the whole flight if you have difficullty sleeping on a flight. In between the meal services the cabin crew came round a few times offering a selection of rolls and snacks which was nice. All in all an excellent flight.","Great flight to Singapore.","0" "2018-12-18T00:39:29-05:00","Desktop","5","review","They run their airline like their country. Quietly efficient. Check-in was quick, boarding was seamless and on-board overhead lockers are larger on their new aircraft. They tended to me pre-flight and served a delicious meal. If any passengers experienced discomfort with cabin pressure they'd alert the pilot and a more gradual lift/landing was exercised. I found the seats to be comfortable and roomy with a great selection of in-flight entertainment.","Their warmth is world class","1" "2018-12-18T00:32:28-05:00","Desktop","5","review","The aircraft, flying schedule, food, overall cabin crew services are very impressive. We didn’t include Halal food in our ticket but when we asked , they tried to serve their best to arrange 3 extra food otherwise we might not be able to complete the journey safely.","Impressive","0" "2018-12-18T00:17:19-05:00","Desktop","5","review","Could not fault the service, the cleanliness of everything and overall excellent. The food was not really exciting, and on a 2 hour flight relatively unimportant.","Very very good","0" "2018-12-18T00:11:59-05:00","Desktop","5","review","We travelled as a family of 7 in economy, compared to other airlines like BA or Etihad or Emirates or Qatar, Singapore airlines had seats, lots of leg room. Amazing and generous food, though I was in economy travelling on a 4 hour flight still felt like being in Premier economy. Lots of gifts for children, all makes it one of the best and value of money.","Best in the world for seat and service","0" "2018-12-18T00:00:00-05:00","Desktop","5","review","Always so friendly, neat and clean. My seat was great. Nothing was too much for the staff. Booking was easy and fluid.","Excellence","0" "2018-12-17T23:55:29-05:00","Desktop","3","review","I was very disappointed about the vegetarian meals I was served, they were tasteless, lacked freshness and had expected better as I was flying premium economy. All in all premium economy at Singapore air lack what other airlines have. Will not do so again.","Bit disappointing","0" "2018-12-17T23:49:54-05:00","Mobile","4","review","We travelled this year to Europe for an extended vacation with family. We have travelled from Australia to Europe many times for both work and holidays. We had flown previously with Qantas, virgin, United (big mistake) Emirates and Singapore. We had been happy with Singapore previously but also felt Singapore would be the best stopover destination. We were very happy with the flights, good legroom compared to the competition and good entertainment options. I can see why they win so many awards. The only thing they need to improve the food which I think is poor compared to airlines like qantas. We just took our own food for the return journey.","Flights for our European vacation","0" "2018-12-17T23:44:07-05:00","Mobile","5","review","No doubt one of the best, if not the best airline. The food are good, except for the bun, which is a bit hard. Keep up the food work!","Best Airline","0" "2018-12-17T23:34:25-05:00","Desktop","4","review","Travelled from South Africa to Bali. Duration of flight 10.5hrs to Singapore and then 2.5hrs to Bali. Slight flight delays was experienced due to bad weather but the captain made it up in the air. Planes are old if compared to Qatar or Emirates Airlines therefore the leg room is less and the economy class movie screens are smaller. A plus is that there is onboard WIFI available which was stable for a good few hours into the flight but it is rather expensive. Service by airhostess was excellent, very friendly and always willing to help. The only downside is that they will wake you from sleep when it is time to eat. I would much prefer to sleep and eat when ready.","Overall a Very Good Experience","0" "2018-12-17T23:27:44-05:00","Mobile","4","review","Eight days ago I travelled Singapore Airlines business class SQ 942 from Singapore to Bali on one of the newer plane... today did the economy class return on their older plane SQ939. Comparing the comfort, the former one was rather cramped, and to my surprise, the latter one was spacious even though it was in an 2-4-2 economy class cabin! In addition, I ordered vegetarian oriental meal and for economy class provisions, it was satisfactory. Although the toilet did show its age but I was impressed by the pleasant crew’s service today. ","Roomy old plane!","1" "2018-12-17T23:23:04-05:00","Mobile","4","review","Nice airline,plenty legroom, neat & clean, friendly pretty air hostess, clean toilets, refreshments given on request at all times,good latest movies,did not encounter any problems & will fly with them again.","Mr","1" "2018-12-17T23:21:50-05:00","Desktop","5","review","The leg room is more than enough for a 5 hours flight. Good food, but I think they have cut a bit of cost in the past 1-2 years. I like the headphone for entertainment, and the individual reading light when I need to focus and read on board. The reclining seat is one of the most comfortable seats I have tried, I even tried taking Premium Economy on my last trip to Germany from Singapore, 8-9 hours are still manageable, but definitely not as good as flatbeds you get in Business class. But given the price you paid for this class and the comfort you get, it's still quite a good deal.","The best Premium Economy Class I ever tried","0" "2018-12-17T23:21:49-05:00","Desktop","5","review","Great service again first leg Auckland - Singapore .plane was great layout in business class very good food staff amazing even managed to sleep for a couple of hours . 2nd leg Singapore - London in a Airbus 380 .They appear to have squeezed things the Seats are certainly not as comfy had a sore bum very soon into journey not the case with the 777,bed not as comfy the layout is different far less storage or places to put things .Definately prefer 777 ,having said that staff were great attentive food 1st class made a long journey much more variable a must I think for that distance.","A380 not as comfy as the 777-300","0" "2018-12-17T23:15:16-05:00","Mobile","5","review","Super friendly stewardess and steward and Very comfortable seat, food is ok. For drinks, Singapore sling is recommended. Why this airbus flight is super cold. Really need such a low temperature??? The stewardess was very nice, get me a glass of warm water. ","Super friendly stewardess and steward and Very comfortable seat, ","0" "2018-12-17T23:12:12-05:00","Mobile","5","review","Impressed with the service by 3 lovely Japanese stewardess on flight sq11 on 11th Dec led by a Singaporean chief stewardess Evon. They were very alert and always service with a big bright smile. So courteous and polite. Could also pre amp what we would like, e.g. refills, blankets, cuppa tea etc. It's been a long while since I've been impressed by this airline and this trip made the difference. Keep up the good work SIA.","Excellent service","0" "2018-12-17T23:03:43-05:00","Desktop","5","review","Staff cannot do enough to help you. We did have a problem with a headphone connection and they couldn’t do enough to make us happy. Always feel safe on their flights as their service record is good.","Great Service!","0" "2018-12-17T23:03:06-05:00","Desktop","5","review","Fantastic experience onboard. The food was good, even my kids managed to fill their stomaches. Lots of options for passing time and entertaining onboard. There were toys for kids, and they can watch hours of movies and cartoons on the screen provided. There is also special earphone for kids. Overall, a great experience.","Amazing, enough said","0" "2018-12-17T23:02:17-05:00","Mobile","5","review","It wasn’t the first time I travelled with this airline and it has never disappointed me. They are amazing in everything. Confort, service, attentive, nice meals (even in a less than 3h flight). Worth to pay more expensive price to travel with them!!","Amazing airline","1" "2018-12-17T23:02:10-05:00","Desktop","5","review","Travelling to Sydney via Singapore ,great plane wonderful service the food was superb . Long trip wouldn’t have travelled other then business just too far 5 Star all the way travel with them every time given the choice .","Great treatment spoilt on a long journey","0" "2018-12-17T22:58:30-05:00","Mobile","5","review","I have always had fond memories of flying Singapore airlines (SQ) and it was no different this time. Though the take off was delayed due to congestion but surprisingly landed in Singapore on time. The experience has been very good from the time you checkin , stepping into the aircraft, seating , entertainment system, inflight reading material, everything oozes class. The take off and landing experience was awesome as well. Never felt unsettled even during turbulence.","Safe and pleasant flight","0" "2018-12-17T22:57:21-05:00","Desktop","5","review","Singapore airlines is one of my best airlines, the service, food is always really good. The planes are clean, spacious and comfortable.","never disappoints","0" "2018-12-17T22:43:10-05:00","Mobile","5","review","I have travelled with major airlines but Singapore Airline has always been my favourite. For the courteous service and pretty much on-time departure and arrival. And Changi is the best airport I been, in term cleanliness, spacious and neat. Highly recommended both Singapore Airline and Singapore Changi Airport!","Best Airline","0" "2018-12-17T22:42:35-05:00","Desktop","5","review","Great flight, good leg room, fantastic choice of food, very friendly and helpful cabin crew, would use them again","Fab flight","0" "2018-12-17T22:34:28-05:00","Desktop","5","review","Safe efficient flight with great onboard entertainment. Service and food was on time and drinks to match. Always first choice even if a little more expensive...happy to have my cash go to great maintenance programs....say no more !","Fly high and relax","0" "2018-12-17T22:20:20-05:00","Desktop","5","review","Great flight: new plane, quiet, smooth flying even through light tuberulance: best PE seats, recline the seat goes down & back - hardly disturbs person behind, has all modern ports for iPad etc, provided noise reducing headsets which were great, kept well hydrated, food pleasant to eat.","Good service & comfortable","0" "2018-12-17T22:18:41-05:00","Desktop","5","review","We booked the extra leg room seats. They were great seats with plenty of extra legroom, but they were near the partition between the premium seats/toilets where a curtain was continually opened, then shut. The abrupt changes from dark to bright light will make me look at alternative seats. No chance of rest at all.","Excellent flight attendants doing their job with utmost efficiency. Helpful and caring.","1" "2018-12-17T22:16:18-05:00","Mobile","5","review","It was February 2008. That's how long it's been since the first time I flew Singapore Airlines. I was on my way to Bali and never flew long haul before. Straight away I was impressed with the level of service. From the warm towel on arrival to the smallest of details. Even in Economy Class! I flew SIA another 10 times since then and they are my go to airlines for any Asian bound holiday. Thailand, Bali, you name it. We travelled to beloved Bali again in February 2018 and this time it was our honeymoon. Booked it back in July 2017 (£500pp return!! And that includes a total of 4 flight per person, outstanding value). This time I wanted to book Premium Economy but it was all booked out, such is a great product. I spoke directly with a SIA's representative and explained it was our honeymoon and if they could please let me know if anyone would cancel. No one did :( A little after take off, a cabin crew member, approached us, and calling us Mr&Mrs, wished us a lovely honeymoon and presented us with a cake and a sweet message from the entire crew. Made our day (and night...and day again...). I always feel the service is very personal on board of their flight. Even though they are looking after in excess of 500 passengers, they always manage to make you feel special. They have a way with people that is effortlessly respectful and friendly. The food on board is just beautiful and the on board entertainment system gives you plenty to keep you occupied for the duration of the flight. I will only flight Singapore Airlines on my way to a piece of paradise. The holiday starts on board with them. PS: as you can see in the pictures, I ended up booking an emergency exit sit...plenty of leg room. ","Why Singapore Airlines?","0" "2018-12-17T21:56:23-05:00","Desktop","5","review","The best flight I have been, in terms of comfort and hospitality. The food as well was good. Overall a very pleasant comfortable flight with some very good choice for inflight entertainment on the screen.","Great Service, Excellent flight","0" "2018-12-17T21:56:15-05:00","Desktop","4","review","Friendly cabin crew and a good range of in flight entertainment with little or news content. Caters well for people with 'gluten free' requirements.","SINGA RICH","0" "2018-12-17T21:54:56-05:00","Mobile","5","review","The most exquisite flight I have ever taken. Excellent facilities, service, and degree of comfort. Would highly recommend Business Class if financially possible.","Exceptional experience","0" "2018-12-17T21:49:04-05:00","Desktop","5","review","i like their service and very clean.. everytime i want to go to travelling especially for long distance place, i always want to use SQ, because the economy class still comfortable than other airlines. i also had try their business class, sooo perfeecctttt!!!!","space between chair is very comfortable and the service very nice","0" "2018-12-17T21:40:11-05:00","Mobile","4","review","Good experience! I felt very relax althought my flight took 10hrs and 1.5hrs to tranfer in Changiairport. They gave toys for my son and gave him food with a seperate menu for children. They care to customer, socks for night, warm towels, etc.","Good flight","0" "2018-12-17T21:38:25-05:00","Desktop","4","review","The flights from London - Singapore - Adelaide - Perth - Singapore - London were simply brilliant. The service on board was superb. Lot's of leg room, comfortable economy seating, very clean and tidy and a great entertainment system. If there was anything negative to say was that when I arrived at London Heathrow I was in a position to upgrade my seating but was told that I could not. I asked if they were full, and it was a no, it was just my ticket that did not allow me to upgrade?? They need to look at this as this is a revenue issue for them.","Very Good, Great Service","0" "2018-12-17T21:38:17-05:00","Desktop","5","review","My daughter and I boarded from different airports but had the Singapore to Rome sector together. We were allocated different seats but the cabin crew managed to seat us together which was great. For me both sectors were comfortable as they were both long flights. We prefer to fly Singapore Airlines for long flights although we have to pay a little bit more for the comfort. Only issue I had was they ran out of the breakfast I preferred (as I had digestive problems) in the Rome sector.","Great for long distance flights!","0" "2018-12-17T21:35:19-05:00","Mobile","3","review","I’m a regular Singapore Airlines customer and am always impressed by their service and comfort. And I try to choose their A380. But no more. The new business class seats are the most uncomfortable business class seats on any carrier I’ve ever flown with. Impossible to sleep — you can only do so sideways but even then your feet fit into an impossibly small slot. Whoever chose this product really needs to be held accountable as the crew told me they are getting so many complaints from business class passengers. Shocking! Now I prefer the A350 or 777 product with SQ. Be warned!!","New seats are the worst","1" "2018-12-17T21:34:42-05:00","Desktop","5","review","What a fantastic airline. We were looked after so well. Food was excellent. Staff always called us by name.Entertainment system was very good and the seats were very comfortable. On arrival at the airport we were given passes to the lounge as well. On arrival, luggage came off quickly. Overall very impressed.","Immaculate service","0" "2018-12-17T21:29:48-05:00","Desktop","4","review","A pleasure from start to finish Flight staff so attentive, comfortable seats and food and drinks served with a smile.","Fling to Singapore","0" "2018-12-17T21:24:28-05:00","Mobile","3","review","The aircraft was good though fairly old it seems from the interior and sears. I flight services were reasonably good.","Overall Review","0" "2018-12-17T21:21:13-05:00","Desktop","5","review","..at last i have flown the mighty airbus a380 thanks to an excellent economy flight with singapore airlines...economy is the entire lower deck with the other classes upstairs....pleasant food and excellent service from the attentive crew.....its a long 12.5 hrs flight and the dry cabin air is a negative though the crew regularly offer water....despite the mighty a380, toilets seem to be quite the minimum size possible....very happy to fly singapore airlines again, a very good experience...","First time with Singapore Airlines...excellent experience...","1" "2018-12-17T20:56:44-05:00","Desktop","5","review","I travel every year to my family in Sydney with Singapore Airlines the service is excellent, the films on board up to date, girls very friendly, flights always on time, seats comfortable.","Excellent service on these flights","0" "2018-12-17T20:40:25-05:00","Mobile","2","review","I booked Singapore airlines thinking that it’s the best but I was really disappointed by their services. I was travelling with family so I did my early check in on the flight two days prior so I don’t face any difficulties. I had my boarding passes sent to me by mail. But I was shocked when I reached the airport, they had changed our seats where my parents were sitting in the front, my sister with her infant 10 seats behind them and I, along with my toddler was sitting on the last seat. It was so inconvenient. I have never experienced this type of behaviour in my whole life. Very disappointing.","Horrible experience","0" "2018-12-17T20:39:53-05:00","Desktop","5","review","we travelled from Melbourne to Singapore in November and as usual found it to be as pleasant as flying economy can be, we have travelled with Singapore airlines several time now and apart from a couple of very minor issues, have always enjoyed it. great service, pleasant and efficient staff, good food and entertainment.","melb to singapore","0" "2018-12-17T20:32:33-05:00","Desktop","5","review","I flew premium economy and are Always satisfied with the great service of Singapore Airlines. THe chairs are confortable, the service is very very attentive and friendly, the entertainmentsystem is Always updated to have the best customer experience with a very big choice of movies, music, series etc. Theonly downside a had that I became sick from a tuna sandwich.... For the rest the food is Always very tasteful. Very recomended!","Great service and comfort","0" "2018-12-17T20:20:43-05:00","Desktop","4","review","My friend and i were traveling to Singapore, but were booked on separate flights connecting to Indonesia. Aesha at DXB airport helped us out, such a lovely woman. Onboard: the staff is very friendly and helpful. Even had a chat with one of the air hostesses. However, they could improve on their on-board entertainment. My favorite part: Ice-cream for dessert. :) The flight from Singapore to Indonesia was not so bad, their breakfast however was horrible. I don't know what eggs those were but they were nasty. I was very disappointed because i love eggs. So basically, i didn't eat","Best flight ever","0" "2018-12-17T19:56:26-05:00","Desktop","5","review","We have always been happy with Singapore airlines, can’t fault anything! Only give it 4/5 for leg room because I’m 175cm tall, so most economy flights are a bit spaceless, glad 8m not 6ft +!","Awesome airline!","0" "2018-12-17T19:51:42-05:00","Desktop","5","review","As a family of 5 with young kids we decided to visit Singapore and Bali. After much deliberation, we opted for the direct flight from Cape Town to Singapore which is a 13 hour flight. Our biggest concern was of course the kids and their ability to manage such a long flight. The flight ended up being a breeze as Singapore Airlines looked after our kids so well. Their modern fleet is clean and fresh and our kids enjoyed the entertainment.","Singapore Airlines is Superb","0" "2018-12-17T19:49:14-05:00","Desktop","4","review","Friendly staff and no problems with airport check ins, had airport travel to city so easy 15 minute wait.","On time travel","0" "2018-12-17T19:44:01-05:00","Mobile","5","review","Staffs are friendly and ready to assist on spot. Aircraft is up-to-date and in perfect condition. Seats are wide and comfortable. TV has different options to watch (latest movies, music, games, ...) Multilingual staffs are available.","Great service","1" "2018-12-17T19:41:51-05:00","Desktop","4","review","SQ is always my top choice when I am travelling especially with my daughter. However, my recent flight with SQ was disappointing. As I booked my flight separately from my daughter, I was unable to check in online/apps because the booking reference for my daughter has no adult registered. There is no link to my booking reference even I have specified to the customer service. Because I was unable to check in for my daughter, I could not request for a child meal. The problem came when we were travelling back from Bangkok to Singapore. My daughter, looking forward to her dinner in SQ, could not eat her dinner because the ""child meal"" that was offered was spicy. And the other option is beef which she can't take.","My first disappointing flight with SQ","0" "2018-12-17T19:32:30-05:00","Mobile","5","review","It’s really worth spending the extra bucks flying SQ to Perth. 1) inflight entertainment is impeccable We are totally spoilt for choices. The system kept us entertained throughout the flight. 2) spacious cabin and comfortable legroom. 3) service oriented . Staff are friendly and patient. 4) food and beverages: food wise , SQ used to serve warm buns, but they seemed to have remove this added touch. Perhaps deliberately done to keep pricing competitive. The alcohols are still complimentary, much appreciated. 5) smooth flight, steady take off and landing . The only thing that makes my trip less satisfying is the service on the ground. We were very early at the airport during our return flight in Perth . Even though our flight was 6 hours later (sq 224 ,640am), the auto check in counter was able to check us in , and we printed bag tags and 3 of our boarding passes, except for my daughter. We approached the customer service counter for SQ, telling her we faced difficulty in checking in. Without even first hearing us out, the staff directed us to the bag drop queue. Apparently the ground staff are handling an earlier flight sq216. We told the staff that we are not able to print our daughter’s boarding pass, But again the bag drop counter staff did not check with us. She went ahead to tag our luggage’s and sent 2 of our luggages to the plane through the conveyor belt. Upon tagging the 3rd luggage she finally realized we were supposed to be on the next plane. She apologized and told us to wait for the luggage team help us retrieve the luggages. The customer service staff also came to us to apologize. I personally feel that there’s a lack of customer care. These 2 staff’ mechanical treatment of our situation shows that they are more concerned with getting things done quickly than serving the customers. Both staff failed to understand our situation The wrong tagging could easily been avoided had either of them bothered to hear our situation. Whilst SQ excel in providing great service in the air, I think the service standard especially when it comes to customer care during check in plays a critical role in the overall customer satisfaction. As a Singaporean, I am deeply concerned in this discrepancy in standards Hope there could be better training on this aspect I think SQ is still the go to airline.","Start your holiday the moment you fly SQ","1" "2018-12-17T19:28:16-05:00","Desktop","3","review","Though SQ's fares tend to be on the higher side, even for Economy class, their service is impeccable. My morning flight to Perth was good, flight was generally empty and comfortable. Quality of staff was good and they were attentive. I do appreciate the fact that special request meals are attended to quickly, and without fuss. Good service.","Aussie Adventure","2" "2018-12-17T19:24:20-05:00","Desktop","5","review","I was travelling with my wife who was on wheel chair assistance. The staff was very helpful and made us comfortable even with our cabin luggage. The cabin service was great.","Courteous and helpful staff","0" "2018-12-17T19:24:12-05:00","Desktop","5","review","Very comfortable seats with ample legroom. Good meals. VERY helpful and smartly dressed cabin staff. Highly recommended Airline.","Very good Airline","0" "2018-12-17T19:23:25-05:00","Desktop","5","review","Had a very bad experience with the domestic carrier, but they made our day with such a nice hospitality. there on flight service is quite prompt and are very generous","Awesome","0" "2018-12-17T19:10:17-05:00","Desktop","4","review","I have rate this airline as very good.The crew were attentive to my requests. Legroom was good even we were booked in the economy class. Check in was efficient. The fare price is expensive ,so better book when it is on sale.","Feedback of our flight with Singapore airlines","0" "2018-12-17T19:06:03-05:00","Desktop","4","review","the plane was new , the seats are comfortable. upon entry to the plane you will be getting your own new ear phone, not recycled. the monitor in front of you is responsive, easy to use. the flight crew were all accommodating. anytime in the flight , they will accommodate your request. the food serve was delicious and so are the choice of drinks.","""so far the best flight experience""","0" "2018-12-17T18:57:44-05:00","Desktop","4","review","First time flying premium economy with Singapore airlines. Good price for flights and excellent service checking in with priority desk and generous baggage allowance.. We ordered book the cook for meal service and enjoyed a very good Thai green curry for first meal however breakfast was served still frozen and returned after being reheated but was still ice cold. The flight attendant was very apologetic and offered an alternative from the economy trolley. Although crew were very attentive and friendly, we did not feel that the extra cost of PE gave a better experience apart from some extra legroom and slightly wider seat. Qantas PE in our opinion is much superior and offers a more exclusive service if business class is out of reach..","Premium economy","0" "2018-12-17T18:57:36-05:00","Desktop","4","review","Cooperative staff and ready to help. Once I missed my flight due to traffic and they cooperated to arrange the seat in next available flight without any hassle. I always prefer to travel via Singapore Airlines.","Liked the staff and service","0" "2018-12-17T18:56:12-05:00","Desktop","5","review","The first leg of our trip was London Heathrow to Changi Singapore. It was a very long 13 hour flight but everything was fine. The food was good and we were offered free wine and other drinks with our meals. Snacks and drinks were also available free of charge throughout the flight. The flight attendants were courteous and friendly and made us feel welcome. We would have liked to have been in premium economy as the seats looked very wide and comfortable but even though we were in economy it wasn't as cramped as with some other airlines. The seat back video screens offered lots of different entertainment such as movies, tv, music and games to keep most people occupied. On the whole a very pleasant flight.","Singapore airlines","0" "2018-12-17T18:53:17-05:00","Desktop","5","review","Excellent customer service from the moment you check in to the moment you leave the plane. My son did not book the flight same time as me and he was a minor. When we changed to sit together, I got to know that they always arranged minor to sit alone and close to their people on the plane. Very nice and thoughtful arrangement. Food and snack were very good even for economy class. No wonder they are no. 1 airline!","Best Airline Ever!","1" "2018-12-17T18:51:25-05:00","Mobile","5","review","So I usually take malaysian or thai airways but this time decided to go for singapore airlines and check out their business class in A380. And i must day i loved my decision as they have the bestest seats i have ever sat on! I was so impressed that even for Melbourne i took stopover in singapore just to get business class seats for their A380!! Keep up the good work SQ!","Best seats ever!","0" "2018-12-17T18:44:41-05:00","Desktop","5","review","I have flown Singapore airlines to Koh Samui, Sydney, I find it very good compared to other airlines, I have flown. The personnel are very professional , friendly and courteous and they make sure you have comfortable flight. I would definitely recommend this airlines for passengers travelling with infants and kids, they go out of their way to make your journey comfortable.","Friendly People to Fly With","0" "2018-12-17T18:36:53-05:00","Desktop","5","review","such a comfortable and classy airline with the most gracious hostesses good food altho we stopped at Singapore then on a larger airplane of the same airline we did 13 hours to Paris.Such a long trip but we were well looked after and have flown with Singapore airlines since to Phuket also good","comfortable and classy","0" "2018-12-17T18:36:04-05:00","Desktop","5","review","A wonderful experience, as always! I fly between Europe and Bali twice every year and it is a long rout which doesn´t feel so when flying with Singapore airlines. Everything is excellent , comfortable and pleasant, especially the Cabin crew,","Amazing","0" "2018-12-17T18:33:25-05:00","Desktop","2","review","Dated business clas cabin, a little cramped and limited. Cabin service was good. Connecting flightthrough a Chinese airport. Couldn't get ticket until arrival. Upon arrival was abandoned by SA . "" Oh that flight is in a different terminal. You will have to check in over there when they open"". Have had a couple of SA flights and was really surprised, and disappointed with this offering. Not what one expects from Singapore Airlines","Old dated business class, abandoned at connecting airport","0" "2018-12-17T18:32:55-05:00","Desktop","5","review","The extra legroom compared to some carriers gave comfort, the quality of service, food and entertainment was impressive and the baggage weight allowance removes the headaches when packing. First time flown SA and thoroughly recommend them. Good number of staff at Heathrow to help, great Changi Airport was a breeze for plane change. Note, you are screened again at the gate - reassuring.","Quality, legroom and baggage allowance","0" "2018-12-17T18:30:36-05:00","Desktop","5","review","Traveled to honkong last summer in a Singapore airlines flight via Singapore. Even though it was a long flight but my family and m were given the best service. We dint realize how the time flew. Kids were given toys to play. if flight services were amazing and i recommend everyone to fly and i too will fly in Singapore airlines in future also.","Trip to Hongkong","1" "2018-12-17T18:26:41-05:00","Desktop","3","review","Despite charging premium fares (which I do not mind paying), Singapore Airlines has been deploying the oldest aircrafts on the Singapore - Kolkata - Singapore sectors for the past 25+ years. Travelling every month on this sector for more than 26 years, I feel shortchanged. What SQ does not realise is that the moment another airline starts regular service on this sector, they will lose many premium passengers like me. I have been a PPS Solitaire passenger for more than a decade and it is sad that SQ has been under serving this sector for so many years. These aircraft should have been retired a long time back. Having said that, SQ is still the best airline in the world.","Oldest aircraft on the Singapore - Kolkata sector","0" "2018-12-17T18:24:25-05:00","Desktop","4","review","Want a silky smooth journey, supported by a quality friendly smiling service, clean and safe comfort? Singapore Airlines is THE CHOICE to make. Staff smiled a lot, were ready with refreshments through the flight. Checking and boarding were a breeze. Had not flown SA for a while as tickets were too expensive. But its all good now, have chosen to fly again with SA in Feb 2019.","Experiencing comfort, hospitality and safety in the clouds","0" "2018-12-17T18:23:02-05:00","Desktop","5","review","Great service. Clean planes with a variety of in flight movies and games to entertain you throughout your journey. Delicious menu and most important of all Always on time. No delayed flights unless unforseen circumstances. Guaranteed to reach your destination as planned. Good work Singapore Airlines. Keep up your excellent service. Will always fly Singapore Airlines.","Great way to fly","0" "2018-12-17T18:22:27-05:00","Mobile","5","review","Albeit the flight was about two hours and a half, it's enjoyable. The cabin was tidy and clean providing an ambience to relax. The in-flight entertainment was good. The food served was of a substantial portion and delish. The cabin attendants were very attentive.","Great in-flight service","1" "2018-12-17T18:20:01-05:00","Desktop","5","review","First time flying with Singapore airlines, and will most definitely not be the last. Friendly staff, excellent food. Download their APP, and you'll get up to the minute updates on your flight and gate changes. Great Airline.","A welcome change in air travel","0" "2018-12-17T18:18:52-05:00","Desktop","4","review","Though the seats spacing is the same as any other airline, they serve good food & are pretty much on time.","Economy class - fair enough","0" "2018-12-17T18:04:47-05:00","Desktop","5","review","I took a round trip SGN - SYDNEY - BRISBANE - SGN with around 3-hour- transit each way which I considered enough time for a break and excellent onboard services","Easy and smooth flights","0" "2018-12-17T18:03:28-05:00","Desktop","5","review","We took a flight to Bali from Saigon and we had to transit in Singapore. The transit was short due to the time difference but they helped us so much to get on the plane on time. The flight was really good, my friends and I enjoy the in-flight entertainment so much!","No doubt it's one of the best airlines","2" "2018-12-17T17:49:36-05:00","Desktop","5","review","I flew to the UK via Singapore both ways with the airline. The staff were friendly and helpful and nothing was too much trouble for them. I got up in the middle of the night and went to the galley where they provided a snack and a drink very quickly. The calm air of professionalism that the crew had made the journey much more enjoyable.","Fantastic service - nothing was too much trouble","0" "2018-12-17T17:49:02-05:00","Desktop","4","review","Positives : Great care from the stewards Comfortable Flight Good Food and drinks Negatives: Nothing to be negative about :)","Good Customer Service","2" "2018-12-17T17:44:20-05:00","Mobile","5","review","I traveled with a family of 3 from Singapore. Had a late web check-in but still quite managed 2 seats next to each other for my nephew and his mother. When I went to check-in counter at Changi airport the next day to drop my baggages, I directly asked the very welcoming lady if we were able to be seated together in a same row. Or just the three of my family members together would be fine. She said she couldn’t promise as not all passengers were checked in yet but when we were about to board (a last minute one) we were surprised that not only all the four of us were able to seat in a row but our seat had also been upgraded to the premium economy class. Service was always amazing at Singapore Airlines. Always a delightful experience. Cannot wait for my next flight! Thank you so much.","Fab!","0" "2018-12-17T17:43:45-05:00","Desktop","5","review","Singapore Airlines treat every customer like a VIP. We sit, we are given a lovely warm towel to clean hands and face. Nothing is too difficult. The crew are polite, serene and they serve with deference and charm. A truly special experience.","Smooth and easy, treated like a VIP","0" "2018-12-17T17:34:34-05:00","Desktop","3","review","The trip over which this was was on an older aircraft (old airbus) and the seating was poor and service mediocre. The return trip from London to Melbourne was very good both in seating and service.","A Curates Egg","0" "2018-12-17T17:30:43-05:00","Mobile","4","review","One of the best on time Airline. On board staff & service is good.There are various choices of food like Muslim meal, Hindu meal, Diabetic meal, vegetarian meal etc.The economy seats are little cramped.Earlier we used to select seats freely, now the Airlines are even encashing the seats in addition to the fare.One have to pay a premium for it and more premium for seats with more leg room.This should end sooner or later, if customer is dear to them.Atleast relax this for senior citizens & children travelling & make it free.The date change charge is also pinching,at least one change should be free, as no cancellation is allowed.","Pleasant stay in sky","2" "2018-12-17T17:29:12-05:00","Mobile","3","review","This was our first long haul flight of this length, due to this we felt we would use a larger carrier as we thought we would get a better service. Our plane from London to Singapore was a 777 which should have been great, having read the website and seen all the lovely pictures our expectations were high, even in economy there were claims of ample room, great food and service, this was far from what we had for 13 hours, cramped seats in a very dated airplane, poor food and cabin staff that were hiding behind curtains for most of the trip, our connecting flight was NZ Airlines and on a 787, the plane,food and staff were far better than the last. The plus side was how they dealt with a late departure and getting everyone on their connecting flight, this was done exceptionally well and hats off to the staff at Singapore Airport who were positioned everywhere to spot passengers and get them to the right gate. If you can afford it go better than economy.","Disappointed","0" "2018-12-17T17:20:17-05:00","Mobile","4","review","Good clean and neat cabin with multiple food choice and in time take off and landing great service Highly recommend","Shanghai Trip","0" "2018-12-17T17:16:54-05:00","Desktop","4","review","The service and food quality aboard any SQ flight is always something to look forward to. They have impeccable manners when it comes to dealing with passengers. The food presentation and choice of drinks is also very good.","SQ always lives up to my expectations","0" "2018-12-17T17:14:34-05:00","Mobile","3","review","Went on family vacation in Hokkado this year. On time and smooth flight. In flight service is friendly but meal is not hot and tasty.","Hokkaido Vacation","0" "2018-12-17T17:11:54-05:00","Mobile","5","review","My wife and I are simply amazed with the quality of customer service displayed by the airlines. From the ground crew to the airplane, the service de luxe displayed by the flight attendants, the airline atmosphere inside the plane was simply better than the rest of the airlines I have been flying with. I highly recommend frequent travelers to try Singapore Airlines...it’s simply awsome. I’m scheduling my flight with them in the future! Nobel2209","Awsome service","0" "2018-12-17T16:50:58-05:00","Desktop","5","review","Singapore Airlines offer the shortest flight times to and from London/Brisbane. Seating is not the biggest available but is the best priced economy seating available. You are not left trying to sleep in airports. You simply land, change planes and your on your way again. Extremely friendly staff, modern planes and good refreshments. It is for these reasons I go out of my way to use Singapore Airlines where possible.","Shortest times to and from London","0" "2018-12-17T16:50:14-05:00","Desktop","5","review","Good airline would recommend. Easy to check in online and at airport. Flight on time staff on plane very polite. Food good on trip regular drinks offered through out","Good experience","0" "2018-12-17T16:49:29-05:00","Desktop","5","review","I treated myself to a Business Class flight for what will possibly be my last long haul flight. Three of the four legs were in an A380 and the fourth in a 777. I had a window seat on all legs and the A380 is particularly good as you can shut yourself off and not notice anyone around. The seat is easier to convert to a flat bed on the A380 than the 777. The food was great. staff were excellent and overall all a great experience.","Very comfortable flight","1" "2018-12-17T16:48:27-05:00","Mobile","5","review","Immediate response no matter what stage of the flight we were at. I really enjoyed the vegetarian meals. Tidy cabin.","Great service","0" "2018-12-17T16:40:13-05:00","Mobile","5","review","I’ve flown with many airlines, some with newer or refurbished planes, in economy, business, first and suites, but I’m never disappointed with Singapore Airlines. They always go above and beyond. There’s a reason for their reputation.","There’s a Reason for Their Reputation","3" "2018-12-17T16:39:30-05:00","Mobile","5","review","They maintain time in very professional way. Every passangers are taken care individually. I like their effort to serve Muslim Halal meal to Muslim passangers. Very comgortable take off and landing . Top class service overall.","Professional and Timely service","0" "2018-12-17T16:37:42-05:00","Desktop","4","review","As far as possible, i will fly with Singapore Airline (SG). Its service is excellent, and the cabin crew will do they best to accommodate your requests. Good legroom even for Economy Class. They serve food with proper utensils. Individual entertainment system.","Best Airline Ever","2" "2018-12-17T16:30:37-05:00","Mobile","5","review","It's always fresh,no matter how many times you transit. Very prompt and humble hostesses, 4hrs pass by without any stress. Highly recommended.","Singapore is world class... So is its airline.","0" "2018-12-17T16:28:31-05:00","Desktop","4","review","The A380-800 fleet is aged now. This flight I believe retired from other routes and join the ever busier route between SIN-PEK-SIN. Compartment closures are pretty loosely fit, seats foam is not that supportive anymore. Food and service are still excellent. Unfortunately, there is no free Wi-Fi service.","Fleet is aged and desperately needs an upgrade","0" "2018-12-17T16:27:33-05:00","Desktop","4","review","The food and service is fantastic,the flight was quite comfortable,good service from boarding to landing.","Great service","0" "2018-12-17T16:25:57-05:00","Desktop","5","review","Enjoyed flight with Singapore Airlines, they service on the plane was good and the food was excellent.","Good Airline.","0" "2018-12-17T16:24:50-05:00","Desktop","4","review","Flew to Europe with a 2 day stop in Singapore, in Sept '18. Chose Singapore Airlines cause of the ease of the stopover and they offered great nightly rights to stay at a nominated hotel for the stop over, starting from as little as $1 per night! Always wanted to see Singapore so I took up the offer. I'm glad I did. Staff were extremely friendly and helpful. Flight was super smooth, and for economy class the seats were quite comfy. They still have foot rests on their planes which helps for long haul flights. Airline food is never great; but Singapore's was actually OK. Plenty of it and even in Economy the staff ensured we were well looked after and hydrated throughout the flight. At meal times, staff would make announcements for passengers to raise their chairs so everyone could comfortably eat their meals. Inflight entertainment wasn't too bad either - a little of the new and old selection of movies and TV shows to choose from. Overall, I had a good experience with Singapore, no delays and my luggage arrived at every destination :) Will fly with them again.","Great Airline - Great Staff!!","0" "2018-12-17T16:23:53-05:00","Desktop","5","review","This is my second time fly with SQ in CGK-NRT route In general it was wonderful experience fly with SQ (+) On Time flight (+) Cabin is clean & comfortable for economy class (+) Superb in flight entertainment (wide selection of movie) But I have a bit bad experience with the cabin crew (JKT-SG flight) (-) a bit rude (-) give me a wrong description about the meal","Wonderful","0" "2018-12-17T16:19:12-05:00","Mobile","5","review","Wow what can you say about this airline . It really is the best . From the time you step on to the plane it’s just great service all the way . The seats are so comfortable wide plenty of leg room and they go in to a great bed . Food is beautiful . lots to choose from in regards to alcohol . Staff are on the alert right through the flight asking if you need anything . Can. It wait to fly with them again .","Excellent","1" "2018-12-17T16:18:00-05:00","Mobile","5","review","The Singapore airlines A380 flight is very good. The service of the flight attentands is quick and good too. If you travel on the A380 I would recommend you to travel in business or first class as the experience is scintillating.","Review on Singapore airlines","0" "2018-12-17T16:14:56-05:00","Desktop","5","review","Everything was exceptionally fine.Food was good.Air Hostesses were helpful.The flight was on time.Economy class need improvement.","RETURNING FROM SAN FRANCISCO VIA HONGKONG","0" "2018-12-17T16:12:57-05:00","Mobile","5","review","Fantastic airline to fly with. Cannot find any fault with them, from check in to landing...the best airline I have ever flown on.","Best airline","0" "2018-12-17T16:09:17-05:00","Desktop","3","review","I usually give very high rating for Singapore Airlines but this time round was a let down. We had some old school fart air steward (yes male air hostess) which was so impatient, he was virtually serving our lunch as if we were already landing. The newer crews (had no choice) was much better as they needed to show to their superiors they can handle all the passengers. So they were friendlier and definitely had more patience speaking to us. It's time Singapore Airlines get rid of those old timers who can't handle the heat. They maybe experience but lack in terms of EQ. In Singapore layman terms we call them ""yaya papaya"" means when you are at seniority level, you are basically trying to show off to the juniors you can do a good job but in real layman terms.....you just basically doing the same job as them but getting higher pay. But I did not expect Singapore Airlines standard have drop so dramatically. Keeping old farts (especially those male stewards will just ruining the whole airline stewarding). It's time someone in the airline make a clean sweep and employ newer and friendlier air crew. We have a saying.....what goes around, comes back to haunt you after that. Be humble and patience when speaking to all passengers as after all we are humans with feelings too.","Good but not the best","0" "2018-12-17T16:05:39-05:00","Mobile","5","review","I fly quite a bit to Europe. I have flown to Manchester from Houston 3 times and all three were a 10. Extremely courteous, flying out on time and with excellent in-flight service even in Economy. You will received a hot towel twice to fresh up before meals. A complete menu. A guide selection of drinks, including wine, beer, and other to choose from. You will receive a pouch with socks, a toothbrush and toothpaste. Bathrooms have soap, lotion, cologne, mouthwash and more toothbrushes and toothpaste. Nice entertainment selection and if you are still hungry in between meals they will bring you a snack. Very pleased with this discovery. It's my new way to get to Europe!","Best airline, Singapore!","0" "2018-12-17T16:02:13-05:00","Mobile","5","review","nice plane with the latest features and lots of new movies. breakfast was served on the flight and that was the only part lacking as my daughter didn't manage to get the breakfast she wanted add it ran out. took great care of my younger kids though and definitely worth paying the extra premium to fly on Singapore Airlines.","great airline","0" "2018-12-17T15:54:45-05:00","Desktop","5","review","Unquestionably the best airline in the sky. The service and attention to detail is the mark of this airline's greatness. From take off to touch down, I felt pampered. Food service is like eating at a five star restaurant. Movies galore, and music for every taste. Your seat is a lay flat bed that feels like a pillow top firm mattress just made for your body. You want for nothing on this long haul flight. You have to try Singapore Airlines to believe that this is really an airline with all of these creature comforts. Great way to run an airline.","Flying on a cloud with wings","2" "2018-12-17T15:52:10-05:00","Desktop","5","review","Great experience from start to finish. First time flying Singapore Airlines and would definitely fly with them again. Seats were very comfortable and the service was excellent. Meals were all very very good. Can’t really fault anything. We normally fly with Qantas and found that Singapore’s service was overall just that bit little bit better.","Great Experience","0" "2018-12-17T15:45:50-05:00","Desktop","5","review","The staff were extremely friendly and helpful, I had no problem with the amount of room around my seat, very comfortable for the 13 hour flight. Drinks were always available, food supplied was a good quality, on board entertainment was exceptional.","Perfect start to my trip","0" "2018-12-17T15:43:41-05:00","Desktop","4","review","I always feel safe traveling with SIA being the youngest aircraft group. Also Excellent customer services be in on the ground or up in the air.","Comfortable & Safest airline","0" "2018-12-17T15:42:32-05:00","Desktop","5","review","The standard is very high, with comfortable seating, decent food, friendly & attentive service, and good entertainment facilities. The attitude of the cabin crew in looking after their passengers sets this airline apart from others.","Excellent airline","0" "2018-12-17T15:42:32-05:00","Desktop","5","review","Great trip, cabin Crewe attentive, food good, inflight entertainment good. The flight was at all times tranquil and relaxed. Singapore Airlines is our first choice for this long haul flight, we have used them many many times and always had excellent service.","Flying with Singapore Airlines was","0" "2018-12-17T15:31:23-05:00","Mobile","5","review","Flying SQ again, service from SQ never fails, taking full care of passengers. SQ also goes down to the details. Remembering each of the pasaangers' needs and even names. The staff were extremely helpful as well. Questions were met and they do follow up with safety regulations tightly. Making sure everyone complies with safety standards. ","Excellent Service from the best !","1" "2018-12-17T15:24:49-05:00","Desktop","5","review","The flight was to depart at 12.00pm, they had started loading Passengers and the storm started, but they still kept loading. Once al Passengers were onboard the Captain made an Announcement, that due to bad weather we were unable to take off. The Cabin Crew made sure we were comfortable, handed out drinks, and cool washers. They looked after us extremely well. On arriving to Singapore, we still were unable to land due to bad weather, once again we were looked after very well. Due to this we had missed our connecting flight into Bangkok, and they had arranged hotel vouchers, car vouchers, and food vouchers, but unable to stay overnight,and making my concerns of having to get to Bangkok, Singapore Ground Staff, ent over backwards to ensure we got on a flight, of which we did, thanks to the The professionalism of Singapore Ground Staff. We highly recommend Singapore Airlines for, Service, Food, Comfort, and most important cleanliness.","Fantastic Airline to Fly with","1" "2018-12-17T15:17:10-05:00","Mobile","5","review","Flew from Sydney to Paris on Singapore Airlines. With two kids in tow, chose Singapore as it is known as one of the worlds best airlines (and the best this year). Excellent service. Very friendly staff on board, patient with kids and always happy to help. Seat and leg room were fine. I am a larger size and travelling is not something I enjoy as I am usually very cramped. But I was pleasantly surprised that there was enough room. Food was surprisingly good (for economy class airline food). I enjoyed most of my choices. I had forgot to order kids meals (tip need to order before departure), but the staff managed to accomodate our kids most time anyway. 24 hours is a long flight time, but Singapore Airlines made is bearable. ","Flight to Paris","0" "2018-12-17T15:16:28-05:00","Desktop","5","review","Have used many airlines but this one is by far the best, flight attendants were very good very pleased to help and remembered what had been requested, most forget. Food was excellent, it's more often than not most unappetising. We left on time, seats comfortable and good selection of films etc.","Simply the best","0" "2018-12-17T15:12:44-05:00","Desktop","5","review","2 daytime flights Syd-Sin return, Daytime sin-lon, o'nite Lon-sin. Had 24hrs @ Singapore en route to the UK and back. Total cost inc. choice of seats & 32kg baggage, app. A$1800 return. While these flights do not compare with business class, the day in Singapore is far cheaper. And Swimming in the pool was a far more enjoyable experience than taking a 2nd leg the same day and feeling wacked for days after arrival.","Hard to do better in economy","1" "2018-12-17T15:09:11-05:00","Mobile","5","review","In today’s context airlines try to win their customers with their products and prices. But some features are traditional and get removed in the name of cutting costs. In this light Singapore airline wins me over every single time the ticket prices are right. The hot towel that welcomes you onboard and the toasted bun during meal services are simple gestures that show quality and service still have a place in the company’s mission. Somewhat many things are “premium” even in foreign airports besides Singapore. Punctuality, baggage transfers, the locations of gates etc. It’s a whole suite of factors that makes the airline premium. Some people will talk about their prices but you get what you pay for. And don’t forget you do get the value at the end of it.","The hot towel and toasted buns say it all","1" "2018-12-17T15:07:56-05:00","Desktop","5","review","As a cancer patient who has just undergone chemo, my hands and feet nerve endings are badly affected. I can’t manage long distance walk and this the second time I had wheelchair service. Everything was a Breeze after I was collected at the check in counter, through immigration, to Priority Lounge and departure lounge. Was first on queue into the plane. The stewards and stewardesses were aware of my situation and were extremely cautious to my needs. Passing me a blanket straight away. Upon arrival I was the last to leave the plane. But all in order I cleared immigration faster than others. To my surprise food on economy class was okay. We were given chicken pasta or nasi lemak.I made a flight on biz class to Sydney in August ,the food was really not up to biz class standard...really sad to say. A relative just came back from Osaka was surprised that economy class food was edible and she finished most of it. I guess it’s the destination that we are going. Salute to SQ crew for their dedication and smiles all the way! Thumbs up! It’s a great way to fly!","Wheelchair service!","0" "2018-12-17T15:01:15-05:00","Mobile","4","review","We flew Singapore Airlines for the first time in 10 years and note it's excellence compared to other airlines. First the staff are very attentive and friendly. They aim to please. Seat comfort in economy was good we had elbow room. There was a good choice of in flight entertainment, tho not as much choice as Emirates. The toilets were clean. The food and service was excellent and drinks were included.","Excellent Service ","0" "2018-12-17T14:55:53-05:00","Desktop","5","review","Staff on board was very professional and efficient. Making that passengers are taken care and prepare for timely departure. Staff know their responsibilities and role on the flight. Supporting each other to complete task quickly","Flight on time and staff very efficient","1" "2018-12-17T14:50:57-05:00","Desktop","5","review","5* for Staff service, Food & beverages and Inflight entertainment 4* for Seat comfort and Value for money","Star flight on air","0" "2018-12-17T14:50:22-05:00","Mobile","5","review","Having made many international trips - no comparison- I rate SA 10 & Qantas 0 for service both in the ground & in the air. Qantas “ steel” your points 400,000 without any comeback - Singapore tell you when likely to expire well in advance. Don’t use Qantas - go Sinpapore","Singapore Airlines V’s Qantas","0" "2018-12-17T14:47:46-05:00","Mobile","5","review","Had a fantastic time on the trip- the crew were very attentive n polite.They were always ard to serve food n refreshments- the BEST SERVICE u can get from an airline - The flight was SQ 298 on 10/12/2018","Service on plane n food","0" "2018-12-17T14:32:29-05:00","Mobile","4","review","Flew from Canberra to Singapore then on to London. Night flight out which is excellent. I put in bid for an upgrade for a premium economy seat which I got for the first leg. Best move. I had the front row by the emergency exit so no-one in front. Had a meal and slept for most of that leg. Economy for the long leg from Singapore to London. Couldn’t bid for an upgrade as that leg was full. While it was ok, it made me realise that premium economy is definitely the way to go. Sitting in economy for 13 hours was hard going. I’ve flown Singapore Airlines a few times and the food has always been excellent. This time it was ok but not up to the usual high standard. Two recommendations - if you can afford to fly premium economy do it. Especially if you can put in a bid for an upgrade. Check the seating plan for the A380. I booked a seat that showed on the seating plan as three seats behind the bulk head seats with one seat not having a seat in front of it. I was very happy to think I was going to be able to stretch out. Much to my dismay, I got to my seat only to find that the seating plan was wrong. The seat by the window had the legroom. Not mine. Check the seating plan and check with the airline. The passenger beside me also confirmed that she had seen the same seating plan that showed my seat with nothing in front of it. I would definitely fly Singapore Airlines again - good time going into London, late in the afternoon. I would definitely try to fly premium economy and if I couldn’t I would recommend getting a seat with extra legroom but confirm that with the airline.","Singapore Airlines to the UK","1" "2018-12-17T14:32:10-05:00","Desktop","5","review","I would highly recommend Singapore Airlines as one of the best airlines to travel with. Very comfortable seats, great food and some of the best cabin crews I have come across. Nothing is too much trouble for the cabin crew. Airport lounge is one of the best I have been in. I try to book this airline for all my travel were possible.","Travel in comfort with Singapore airlines","0" "2018-12-17T14:28:57-05:00","Mobile","5","review","Service,seat,aircraft,ground staff all function very good. Highly recommended. Even thoughits a longer flight for myself,i choose Singapore airlines.","Whatelse you look for?","0" "2018-12-17T14:16:57-05:00","Desktop","4","review","The food was tasty and the seats was new and comfortable. The entertaintment system had plenty of choices.","Comfortable and Efficient","0" "2018-12-17T14:16:31-05:00","Desktop","4","review","The cabin crew are friendly, they provide good service. The ladies leader with green uniform is helpful. She help to make my seat comfortable when the person seating in front is in-considerate (adjust the seat all the way down)","The cabin crew are friendly, they provide good service","0" "2018-12-17T14:15:07-05:00","Desktop","5","review","Top class service as always, friendly n attentive personnel great food n wine choices. Business lounge had good choice of food, wines n coffee n comfortable seating","Still #1","0" "2018-12-17T14:13:25-05:00","Desktop","5","review","My 4 month old baby was flying for the first time and we are glad we chose Singapore ailrlines. From the start of the flight the cabin crew were very helpful and tended to all our needs. I would like to specially thank Cabin Crew: Chief Stewardess Ms Chan Soo Eng and Flight Stewardess Nisha Nikita for their excellent and friendly service throughout our recent flight.","The Best service","0" "2018-12-17T14:11:53-05:00","Desktop","5","review","Prior to retiring I was in the travel industry and had the opportunity to travel with many airlines, however Singapore Airlines evaded me. About 10 years ago I travelled with them for the first time, I was hooked. Every year I travel to Paris with them, reason being they are sooo seamless, always the same efficient service in all areas. Best online booking portal, checkin always well organized with a lot of staff, ontime departures and arrivals, and as for the food, drinks and service the total time onboard, awesome.","Simply the best!","0" "2018-12-17T14:08:18-05:00","Desktop","5","review","Would recommend Singapore Airlines as first choice when flying overseas. First class attention to detail &and punctuality.","Fantastic customer service & presentation","0" "2018-12-17T14:05:43-05:00","Desktop","5","review","Good for babies as basinet is provided Good for vegetarians as variety of options Crew is friendly and understands English well","Striking feature is hospitality and convenience of boarding","0" "2018-12-17T14:03:41-05:00","Desktop","5","review","Singapore Airlines always delivers courteous, comfortable amenity. Their meals offer choices for Asian and Western tastes. Staff are always keen to assist customers to have the best flight experience possible. Singapore is a great stop over for Australians on their way to Europe and back, breaking the journey and providing lots of opportunities to shop, to dine, to rest and refresh.","Service and comfort","1" "2018-12-17T14:02:22-05:00","Mobile","5","review","Singapore Airlines could not have been more helpful. My husband was recovering from majorly back surgery and need wheelchair help whilst on the ground st every airport. The staff at Singapore and Silk Air Airlines were there to help all the time and made the entire trip seamless. The cabin staff couldn’t do enough for us.","Fantastic service","1" "2018-12-17T13:59:18-05:00","Desktop","5","review","Very good entertainment. Watched a few movies on board. Food and beverages was great and service was excellent.","Perfect flight","2" "2018-12-17T13:57:49-05:00","Mobile","3","review","Plane was very spacious on SQ 22, new, clean, comfortable. Staff on board was very attentive and first time they were so good as this is by far, fifth time u fly to NYC by Singapore Airlines to see my Family. Food was delicious, hot, good selections of drinks onboard. Very happy but on my way back the flight attendants weren’t as eager n attentive. I had to ask thrice about a set of Travel size monopoly. Not thrilled w the staff, could hv been better. They took forever to see if there was stock, and only came back many many hours later telling me there isn’t any stock left and told me it’s available online. Whatever. But all the all, the flight fr Singapore to NYC was excellent, wish I can say the same on my way back to Singapore on SQ21. Sigh. Singapore airline staff isn’t consistent, sad to say, which is why I don’t always opt to travel Singapore Airlines. I took this flight bcoz it’s a direct flight to Newark, and it’s much shorter time on board. Not sure if wud fly SIA again next year 🤨","New plane, the longest flight in the world","2" "2018-12-17T13:53:10-05:00","Mobile","5","review","This was a family vacation and we decided to try this airline because of good reviews. It did not disappoint us at all as the cabin crews were fantastic in handling our needs throughout the flight. Special mention on those free Magnum ice creams.","First impression is lasting","0" "2018-12-17T13:43:43-05:00","Mobile","5","review","We flew with these guys with 3 kids, one of these was an infant. The crew were so helpful and made sure that our trip was as comfortable as possible.","Fantastic","0" "2018-12-17T13:41:34-05:00","Mobile","4","review","Good service with lots of entertainment programmes to offer. Also offer good food and drinks. The air stewardess are very friendly.","A class of its own","2" "2018-12-17T13:41:20-05:00","Mobile","5","review","Very comfortable, pleasant staff. Great experience! Definitely worth the drive from Hertfordshore the day before. I haven’t flown economy to compare with United or BA economy. The seats were very comfortable.","Good experience","0" "2018-12-17T13:40:40-05:00","Desktop","5","review","I have never been disappointed with Singapore airlines. The service is excellent - the cabin crew are attentive and very professional. Nothing is ever too much trouble.","Great service","0" "2018-12-17T13:39:26-05:00","Desktop","5","review","The cabin crew of Singapore Airlines makes it a pleasure to fly with them, even in coach. At the end of 14 hours, they were still smiling and bringing in a cup of water or juice as requested. The food is decent and if one has flown in US based airlines, Singapore Airlines seems to be from another planet, in a good way. ","Great Service with a smile even after 14 hours of flight","0" "2018-12-17T13:36:09-05:00","Desktop","5","review","Recently travelled to Kathmandu to trek to Everest Base Camp. Chose to fly on Singapore Airlines which proved to be an excellent decision. The crews were very friendly and provided excellent service. We will definitely fly Singapore in the future!","Incredible service!","0" "2018-12-17T13:28:09-05:00","Desktop","5","review","Wonderful airline, great service, have made this trip 23 times and never disappointed or let down. Would not fly with any other carrier. Last trip was upgraded to Premium economy, a pleasant surprise.","Top Airline","0" "2018-12-17T13:26:26-05:00","Desktop","5","review","For a lengthy Intercontinental flight, Singapore Airlines had one of the most comfortable planes I have been on. Great amenities, complete entertainment systems, and incredibly friendly attendants. The one mistake I made was not knowing that a ""stopover"" in Seoul, South Korea was actually a layover even though it did not show up on the itinerary as such. Stopping in Seoul requires going through security while exiting the plane and another security check before reboarding. The airport itself is nice and there are several convenient places to eat or shop while waiting, but the hassle of multiple security checks and a lengthy sit in airport chairs made me wish I had flown from SFO straight to Singapore as opposed to LAX-ICN-SIN.","Great Flight Experience With a Stop-Over Mistake","0" "2018-12-17T13:26:19-05:00","Desktop","4","review","From check in to Business Lounge Flight Meals Comfort Service this airline cannot be faulted.Went onto Book a Chef week before we flew and chose from the menu what we wanted to eat on the flight was very hard as so much chooose from. We have now been spoilt and will only fly Business Class and Singapore Airlines on long haul flights.Business class fares price have come down a lot over the years and if your lucky enough like we were you can pick up specials on them.Well and truly worth the extra dollars.","Spoil yourself for once","0" "2018-12-17T13:21:27-05:00","Mobile","4","review","I was worried about the ~18hrs of direct flight if I could survive it. It turned out that I felt physically comfortable, the seats were bigger and comfortable, more leg room, cleaner, newer aircraft, food was delicious (usually I dread inflight food), temperature was moderated, and even the air was not as dry! Needless to say, the the fact that there was fewer passengers, the crew could focus more on the quality of the customer service to each passenger. I would highly recommend this A350 direct flight as it has proven that my worries were unnecessary and the entire flight was delightfully pleasant!","Exceeded my expectations ","0" "2018-12-17T13:15:04-05:00","Mobile","4","review","I love flying Singapore Air! Service is always so good and the flights are always smooth and on time. Connecting flights are also seamless. However, I recently flew their segment with a technical stop in Canberra and I was confused why they needed to have all the passengers leave the plane just to set down or pick up more passengers. They should have explained the reason for the stop. It seemed like it was more than just to pick up passengers. Still, the remaining flight was top quality! Love it 💕","Great airline","0" "2018-12-17T13:14:49-05:00","Mobile","5","review","Flying long haul flights with Singapore airlines is a pleasure. The planes are kept clean, service is always a great and the seats are as comfortable as an economy seat can ever be.","Incredible service","0" "2018-12-17T13:14:46-05:00","Desktop","5","review","Singapore Airlines have upped the game. I've flown on Emirates, British Airways and Qantas in recent years and the new Singapore Airlines services tops the lot - by far. The cabin size, seating arrangement, comfort, service, lounges, attention to detail, food quality, drinks selection and cabin crew were all excellent. It's the cabin which really takes Singapore Airlines so far ahead of the others - although the crew on all of the other recent airlines were fantastic, having a larger, more comfortable seat, in a spacious area makes the world of difference. Not all aircraft are yet fitted with the new ""Suites"" but as they roll out, I sincerely hope I am able to fly on those aircraft!","One of the best available","0" "2018-12-17T13:13:51-05:00","Desktop","4","review","Although a long time in the air the seats were comfortable and food was good for airline food. I found the staff pleasant and attentive","A pleasant flight under the circumstances - no flight is great even in first class whatever the airline","1" "2018-12-17T13:11:32-05:00","Desktop","5","review","Superior customer service. Excellent food. Comfortable seating. Although we had only booked to Hong Kong, they transferred our bags to United and forwarded them to San Francisco. We didn't have to schlep our bags through the airport. Very much appreciated customer service.","A very pleasant flight","0" "2018-12-17T13:11:03-05:00","Desktop","5","review","Have recently flown to Singapore and then on to Hong Kong to join a cruise back to Singapore,usually when flying to Europe I fly economy to Singapore then on to Europe Buisness . this time as was only to Singapore then on to Hong Kong and back by Ship I chose to do Premium Economy both ways and was not disappointed in any way . The seats are comfortable and sufficient leg room and only having 3 rows in the cabin made it feel like your own private plane .and the in flight service could not be faulted including noise reduction head sets . Will definitely do Singapore Airlines Premium Economy from now on.","Brisbane to Singapore and return","0" "2018-12-17T13:09:38-05:00","Mobile","3","review","I think the aeroplane that i took was an old one because the console to control the screen was rather old and difficult to use.And the screen was not touch screen which made it even harder to navigate the system.Also,all the movies kept lagging really badly and this happened to the people around me too.The lagging was so bad that i decided to sleep instead of watching the movie because it got annoying. Food wise,my chicken was served really hard and my fork couldn’t even poke through the chicken.I could not slice the chicken into pieces at all because it was that hard.So i would say the food was pretty average.","Poor entertainment service","0" "2018-12-17T13:09:15-05:00","Desktop","5","review","On a recent overseas trip I afforded my self the luxury to travel business class with Singapore Airlines, from the moment I checked in to my arrival in Zurich I was treated to fine food and wine. The service was exceptional and the staff were very friendly ,and my short stopover in Singapore was also a treat in their club lounge. I highly recommend this airline for your overseas experience ","Reformed cattle class traveler","0" "2018-12-17T13:08:41-05:00","Mobile","5","review","Top of the range airline. We were only on economy but service was awesome! Staff were very accommodating from check in to flight attendants! Seats were very comfy, food was delicious! Travel was long but service made us comfortable!","Top Class Aircraft, Top Class Service","0" "2018-12-17T13:07:34-05:00","Desktop","5","review","A pleasurable return journey that seemed to reduce the 7 hours by at least half. Flight staff were attentive to the needs of all, working efficiently and thoughtfully to ensure each person was catered for. Pillows and rugs were on our seats when we embarked on our flight and if there was anything asked for, it was given with suitable speed and grace. Toilet facilities were clan and tidy throughout both flights. Thoroughly enjoyable and a great way to start and complete a holiday.","Efficient And Thoughtful.","0" "2018-12-17T13:01:05-05:00","Mobile","5","review","When booking my trip for the flight to South Africa, I had a few options, direct with SAA, via Dubai or via Singapore. I chose the flight with Singapore Airlines and repeated the same flight in October due to the fantastic service by the airline staff. The whole way from Perth and again from Singapore the staff were tirelessly working the cabin. Right through the night they were offering water, juice and nibbles and no request seems to be too much to handle. Although a bit longer than the direct flight, I will time and time again prefer this way rather than the much longer route via the Emirates.","My visit to South Africa","0" "2018-12-17T13:00:16-05:00","Mobile","5","review","Plane delayed from jakarta, however SQ staffs arrange quick transfer at Changi so I could make the connections, so are 4 other passengers. The flight SQ38 non stop flight SIN-LAX is excelent. Missed this when previously this route was canceld.","Director","2" "2018-12-17T12:56:58-05:00","Desktop","5","review","Our first flight in Premium Economy. It was an excellent experience. The seats were comfortable and commodious and the service was excellent. Highly recommend the experience.","Singapore Premium Economy","2" "2018-12-17T12:54:05-05:00","Desktop","5","review","Brilliant airline faultless service food and staff very good recommend Singapore airlines to all my friends","Trip to Australia","0" "2018-12-17T12:42:05-05:00","Desktop","5","review","This airline is the best. Everything will be done to ensure you have a great flight. Comfort and secure. Hostesses fuss about your comfort ,plus supplying all to your needs .","Top flight","1" "2018-12-17T12:39:13-05:00","Mobile","5","review","It was my first long haul flight and also first time using Singapore Airlines. I love the friendliness and of the crews. They really work very smooth and fast during the take off and landing. They also know how to greet the passengers when the passenger were sleeping. I also like the food they, eventhough I didnt take all the sidedish because its too much. Beside the food, what matter most in long haul flight is the entertainment on board. SQ has so many variation of movie and I really love it. If you take young kid with you, there’re some movie and games for them to play too. Overall, I really satisfied with the service and I would like to fly another trip with SQ.","Friendly service above the sky","0" "2018-12-17T12:38:00-05:00","Desktop","5","review","Very pleasant flight, great service from cabin crew, food very good and choice available. Comfortable seat and leg room. Wide choice of entertainment during flight. Would wholeheartedly recommend this airline.","Enjoyable trip.","0" "2018-12-17T12:37:32-05:00","Desktop","5","review","We flew to Adelaide via Singapore and back again the same way. The staff were very courteous and professional all the way. The long haul was 14 hours long but the service never fluctuated. The food was good apart from running out off ""English"" style of breakfast on the way out when we were offered 'dim sum' which was not up to their standards. In fact my wife and I has slight upset stomachs the following day. Aircraft food","Trip to Oz","0" "2018-12-17T12:35:49-05:00","Desktop","5","review","We flew premium economy for the first time and although pricy found the comfort on the long flight worth it. I am quite tall and found the extra leg room allowed me to sleep far longer than previously. We felt Singapore Airline staff were most attentive and helped us to enjoy our long flight . We were sorry that the chrisflyer points get cancelled after 3 years making it difficult for us to save enough points to make their use worthwhile. ","A very comfortable flight","1" "2018-12-17T12:31:18-05:00","Desktop","4","review","The journey is the least stressful way of traveling to South Island as if you chose a flight which doesn’t stop between Manchester and Singapore. It has. additional advantage if you take the 1100 flight from Manchester you arrive at Singapore at bedtime GMT. Because there is 12 hours between flights you can have a decent sleep in the Transit Hotel in Terminal 3 without leaving the airport. On the return journey it isn’t quite as good as usually there is usually only 7 hours between flights. This is my 19th annual visit to NZ","The most convenient way of traveling from the middle of Britain to NZ","1" "2018-12-17T12:19:35-05:00","Mobile","5","review","My compliments to these high-profile, chef-driven and their connoisseur collection. One can view the chefs’ profiles on the SIA website. The “BOOK THE CHEF” features for SIA Premium Economy Class International menu choices are indeed delightful. Thank you for the delectable bites from the various international culinary chefs. These ample food varieties offer globe-trotting gastronomes an immersive taste of the destination’s culinary ethos. Keep up the good work SIA !!","Book the PREMIUM ECONOMY Class via Singapore Airlines ...","1" "2018-12-17T12:18:46-05:00","Mobile","5","review","We have never had such an Economy flight !! The service was fantastic ! Steaming hot wash cloths on a frequent basis, menus to choose from, metal utensils, and non stop beverage service !!!! Highlly recommend this airline !!!","Remarkable !","0" "2018-12-17T12:18:36-05:00","Mobile","5","review","New A380's or dreamliners - plenty of leg room etc (I'm a big lad) The food was great, the cabin service is second to none and the staff very friendly and helpful. I was recovering from surgery and required wheelchair assistance on every leg of the flight . The whole trip was seamless and stress free. Highly recommended.","Fantastic service","1" "2018-12-17T12:17:27-05:00","Desktop","5","review","Thoroughly enjoyed flying with this airline. Happy with seats. Service was excellent. Even got a cup of tea while most passengers were trying to sleep. Economy wasn't too bad - there was enough legroom and seat was quite comfortable.","Very good flight.","0" "2018-12-17T12:14:03-05:00","Mobile","3","review","It's a good price, the plane is nice, great entertainment system, good service, standard space etc. The down side is the refueling stop in Moscow. It adds hours to the flight, you have to get off the plane (with all your stuff), proceed through 3 passport checks and a full body scan just to then get back on the same plane. Just not worth it if you are traveling with your family.","Good but is it worth it?","0" "2018-12-17T12:13:39-05:00","Mobile","4","review","We always choose to travel by Singapore Airline. This year December holiday we took Singapore Airline to Barcelona. It was a full flight, maybe 5 to 10 seats not occupied. There are some babies and toddlers on the flight. Generally the flight was comfortable with some mild turbulence. The crew worked tirelessly to serve the passengers. During the 14hours flight they give out water regularly, almost every hour. Plenty of snacks (sandwiches, crackers, peanuts, fruits) available at any time. The meal was a supper and breakfast and both are pretty good, although unfortunately most passengers prefer the noodle dish rather than the sausage dish for breakfast, buy most of them do get their 1st choice. Plenty of toilets available and if you go before meal service and arrival, you don't really have to queue for it. The entertainment system is superb with large screen and plenty of movies, music and games to choose from, including for the kids. There is plenty of space at the overhead compartments with many compartments not full. Definitely the best way to fly to Spain. ","Nice long distance flight","0" "2018-12-17T12:12:40-05:00","Mobile","5","review","As good a service as I have received in Economy.Food very good and staff very attentive. I would have no hesitation in recommending Singapore Airlines.","Singapore Airlines","0" "2018-12-17T12:09:21-05:00","Desktop","4","review","The seat was comfortable and flat bed very good. Entertainment was limited. Dinner was good with enough choice of food and drink. The service was a little slow and less thank enthusiastic. Continental breakfast was appalling quality, tough bread and pastry and fruit. No yogurt and no cooked option. Not what you would expect from business class.","Disappointing","0" "2018-12-17T12:08:47-05:00","Desktop","4","review","Check in was good, especially as we had golf clubs with us. Premium gave a little more room for stretching out, service was very good, couldn't complain about food or drinks. Had plenty of choice in entertainment.","Good service","0" "2018-12-17T12:08:43-05:00","Mobile","5","review","There is a reason why SQ is consistently voted the number one airline for its services. The new BC cabins are fantastic and luxurious. Service was impeccable and the inflight entertainment like no other. Had a good nights rest before landing in SYD","New Business class cabin!","0" "2018-12-17T12:04:32-05:00","Mobile","5","review","Always count on the friendly service with a wide smile with singapore airlines. I have flown a number of airlines, and I rank Singapore airlines for a pleasant trip, short or long haul. The food is good as well and the entertainment system caters to a wide range of ethnicity.","Service !!","0" "2018-12-17T12:04:10-05:00","Desktop","5","review","Have travell d Singapore airlines a few times now and cannot fault it. Service from beginning to end was great.","Great airline","0" "2018-12-17T12:04:08-05:00","Desktop","5","review","Great Airline . Nice new 787 . Clean , comfortable, quite, Hi tech large windows with electronic darkening systems. Movies all in HD on large screens. Great food and service Paid a bit more to fly Singapore but it was worth it.","On a trip to Vietnam via Singapore","0" "2018-12-17T12:02:53-05:00","Desktop","5","review","We flew from Milano to Singapore then onto Australia. We selected premium economy. We found that the service was very good and the attendants were attentive to our needs. Check in was a breeze at Milano ","Excellent flight and good service","0" "2018-12-17T11:59:24-05:00","Desktop","5","review","While nobody expects to enjoy a 10-hour flight, this was the best I can remember for many years. The cabin service was excellent, I liked the food, I was comfortable and the in-flight entertainment kept me occupied throughout. Just how good was underlined when I flew transatlantic with United Airlines earlier this month. UA wasn't a bad flight, just second best.","Best transatlantic flight for years!","0" "2018-12-17T11:56:12-05:00","Desktop","5","review","Perhaps the best night flight one can experience. Almost surreal with wraith like hostesses in traditional sarongs so professional and attentive. The seat / bed virtually goes back to horizontal and although secured by a seat belt, you can lie comfortably on your side. High quality food and drink. I normally start off with champagne, have dinner with red wine, then finish off with a brandy. This suffices to ensure a good eight hours sleep, waking up in time for breakfast refreshed, prior to landing in London. You pay more, but by Harry, it's worth it.","Business Class Night Flight Changi Singapore to London.","0" "2018-12-17T11:54:35-05:00","Mobile","5","review","We started our journey at 10.45am 15.12.2018 from Chennai (India) with SilkAir SQ5335 Airbus A320 to Singapore we had pleasant experience. From Singapore we started at 8.10pm our journey to Wellington(New Zealand) via Melbourne(Australia) by Singapore Airlines SQ247 Boeing 777-200 and reached Wellington at 1.15pm on 16.12.2018. What an incredible experience... Cabin crews are so friendly and very much helpful with parental care and genuine smile. Flight served us delicious food, (we've pre ordered Muslim food) Every seat equipped with TV display for watching different languages entertainment with a remote control. Wash rooms are equipped with eau de cologne, hand wash, moisturiser, baby care table, tissues etc.,","Experience with Singapore airlines","0" "2018-12-17T11:48:16-05:00","Desktop","5","review","Good service and food for us and infants, Staff was helpful as we have 2 infants. Highly recommend to all. Changi Airport is the best airport i have ever seen.","Exellent Service","0" "2018-12-17T11:48:09-05:00","Desktop","5","review","We flew Melb to Singapore then Singapore to Amsterdam. The Singapore to Amsterdam flight was over 13 hours, I have a bad back and my legs don't work so well but I didn't have any problems with either on these flights, The service and comfort were great, also the food was excellent. This was the first time we had flown Premium Economy and so glad we did. Try for window side seats as the middle seats are hard to get out of, we had 2 on the window side going and 2 nearest the aisle of the middle coming back, middle was much harder for me to stand up. Staff probably a little less friendly than other airlines.","Excellent","0" "2018-12-17T11:48:01-05:00","Mobile","5","review","Superb service, meals and comfort. All staff extremely attentive and very professional. Aircraft spotless throughout journey. Very pleasurable and comfortable flight. Thoroughly recommend this top, professional airline. Premium economy used for first time which was best decision ever made and definitely worth the extra cost. LINDA BURKE","Mrs","0" "2018-12-17T11:47:05-05:00","Desktop","5","review","Fantastic service, great food and very comfortable seats. Enjoying the trip. Nothing was to much for the crew to make your journey pleasant!!","Fantastic airline","2" "2018-12-17T11:42:57-05:00","Mobile","5","review","As always I had a great flight with SA, they even had Christmas decorations under in the cabin. Food was spot on and cabin staff lovely.","Perth-Singapore Transit Flight to Maldives","0" "2018-12-17T11:42:18-05:00","Desktop","5","review","We had a very welcoming crew when we left Brisbane on a Sunday afternoon and flew in to Singapore later that evening. They were very attentive on the flight over and nothing was too much trouble for them. The ground staff at Singapore were also great and at the lounge on departure day some of their gate staff entertained the passengers with Christmas carols and other musical delights! It was amazing.","Singapore Airlines flew us Brisbane to London with an overnight stop over in Singapore and the service was Top Notch","0" "2018-12-17T11:40:02-05:00","Desktop","5","review","Excellent Airline, staff friendly and most helpful, nothing was too much trouble.The food is good and keep coming round with plenty of water to keep you hydrated.","Great flight","0" "2018-12-17T11:39:57-05:00","Mobile","5","review","Have flown twice with Singapore airlines in the last two years. Manchester to Singapore and Singapore to Perth. Competitive prices. Flights on time. The staff are so polite, pleasant and courteous. Food is good. Economy seats fairly comfortable. Would always choose to fly with them.","Great airline","0" "2018-12-17T11:38:55-05:00","Mobile","5","review","The service was impeccable. Flight attendants were in the customary uniforms. They smiled for 12 hours. Interior of plane was decorated with dozens of xmas reaths. Meals were excellent. I am from Canada and next time I am flying to that area, I will pay more to use Singapore airlines.","Best flight I have ever taken.","0" "2018-12-17T11:36:05-05:00","Desktop","5","review","Both, onward and return flights were very punctual with 1 minute accuracy of landing. Planes were very clean, service great, selection of menu was nice prepared and tasty. The only thing was a bit difficult to manage- in-flight entertainment system onboard, however, there was great choice of good movies.","Reliable, punctual and very good service.","0" "2018-12-17T11:34:18-05:00","Desktop","5","review","Comfortable seating, great movie selection, very attentive service. Wide open spaces with plenty of room to move. Spacious toilet to relax and spread out without feeling of being confined in a sardine can. Good selection of quality drinks and the food options were expansive, don't eat before boarding the flight","Comfort and top class service","0" "2018-12-17T11:33:36-05:00","Desktop","5","review","We always fly Singapore Airlines when we want to go from USA to UK, they have the best service and most attentive flight crews.","One of the Best airlines around","0" "2018-12-17T11:32:55-05:00","Mobile","5","review","Reliable, friendly, on time. Used Singapore many times and always am willing to pay a little more to fly with one I know, but this last flight they were the cheapest for a round trip to Australia.","Never disappoints.","0" "2018-12-17T11:32:28-05:00","Desktop","5","review","We had 3 of the 4 legs of a journey from Manchester to New Zealand ( out to Auckland, back from Christchurch) with Singapore Airlines. We could hardly fault any part of the service. Booking in was not straightforward as we had bought our flights via a partner airline and their computer systems did not connect easily, but the Singapore staff were really helpful. The seats were comfortable, even on a 13 hour trip in economy. The food was of good quality and plenty of it. Drinks were available in a large variety and staff were welcoming and attentive without being too obtrusive.","New Zealand trip","0" "2018-12-17T11:30:52-05:00","Desktop","4","review","Singapore Airlines has been my preferred airline for the last twenty years during which I have travelled in Business, Premium Economy and Economy. They achieve a balance of affordability with excellent service no matter which class you travel. The service is always courteous and respectful. I've given 4 stars because, when travelling in Premium Economy, I felt that there should have been just a little more leg room (I'm 175 cm) and a little more reclining angle for the seats. That said, they are still my preferred airline.","Consistently great service from Singapore Airlines","0" "2018-12-17T11:29:49-05:00","Desktop","5","review","We travel on the Suites and what an experience. The cabin is beautiful, but the best part is the service. We travel with our 18-month son and they even look after him when he wanted to just walk around. The service was 24/7 and you felt looked after all the time.","Amazing Service","1" "2018-12-17T11:29:39-05:00","Desktop","5","review","Once again we had a really good, comfortable flight to Phuket via Singapore. A380 Flights left on time and arrived early which gave us ample time to make connection to Phuket. The on board staff and service were excellent and there was always a steward/stewardess nearby to assist with any thing we needed. Due to empty seat in middle rows we were able to stretch out a little more both ways, even though their seats are comfortable and seem to have an extra inch for long legs if needed. We would not hesitate to fly with Singapore/Silk airlines in the future as they seem to be way ahead of other companies that fly to Singapore and Phuket from Australia.","Excellent Airline and service.","0" "2018-12-17T11:27:58-05:00","Desktop","5","review","Very comfortable and extremely well catered for. Flight crew were fantastic and helpful. Best long haul flight ever experienced. More than happy to travel with them again , special dietary requirements were not an issue and were well catered for with normal advanced notice.","Non stop","0" "2018-12-17T11:27:45-05:00","Mobile","3","review","My husband I flew Business Class Brisbane to Singapore and return with Singapore Airlines recently. We normally fly with Qantas but thought we’d give SA a try due to their cheaper airfare. We’d heard many good things about SA. However, we found their Business Class seats to be very uncomfortable, especially for sleeping. With only a small cavity to put your feet into which was set at an odd angle, it made it hard to get comfortable. The food was not very impressive and the service was good but quite impersonal, whereas we find the Qantas cabin crew are usually super helpful and friendly. My husband travels with a slight disability so needs to rely on assistance at airports and on planes and we had problems on arrival at Singapore Airport. Before departure, we had requested wheelchair assistance through the airline, but this was not provided. On the return journey, I had to personally follow this up myself to ensure it was provided. We were disappointed overall and will probably not go with SA again.","A Little Underwhelming","0" "2018-12-17T11:24:11-05:00","Desktop","5","review","From check-in, via transfer, to arrival, Singapore Airlines achieved its service targets. I have been a customer of this airline on four long-distance trips and I plan to fly with them again in 2019, so this should indicate my satisfaction with this excellent airline.","excellent service","0" "2018-12-17T11:21:51-05:00","Desktop","5","review","First time travelling business class. Wonderful experience. Great food! Comfortable seating and the use of Singapore Air's lounge in each airport a boon after putting up with terminal seating for years.","Business Class","1" "2018-12-17T11:19:41-05:00","Desktop","5","review","A twelve hour flight in economy. It is hard to get excited about a trip when you have this in front of you. But, they gave us bulk head seats without paying extra, the meals were good with a snack sandwich in between, if you wanted, Singapore Slings and the attendants were so nice. I arrived not feeling like I had been put through the ringer.","Great experience","0" "2018-12-17T11:14:59-05:00","Desktop","5","review","Good service comfortable seats considering we were in cattle class food excellent for inflight meals","Family visit","0" "2018-12-17T11:14:42-05:00","Desktop","5","review","Only my second time with SA but they confirmed their position with me as the world's number one airline. Plane, seats, food, staff, entertainment. All perfect.","Simply the best","0" "2018-12-17T11:12:45-05:00","Desktop","5","review","Flew on SQ21/ 22 EWR-SIN, long-haul 18 flight-hours. I can't say if I like it better than flight with layover. During transit, at least I can do ""my business"" and stretch out a bit, since I am only flying Premium, not Business- bit time to stretch is definitely help. And if you're claustrophobic, that layover might help a bit? But on the pros- you get to your destination 2 hours faster. But other than that... SQ non-stop service vs. with transit, same quality, superb service as always. Price-point of this P-Econ is good value for the money. And the hours are good. I'm from Indiana, so I can catch early flight to EWR and catch the flight in the AM. Arrived in SIN early AM then continue on with the journey. Return trip was also good. Arrived in EWR in the afternoon, plenty of connecting flight to take me back to IND. Service was exceptional, as always. Meals and snacks were meh. Entertainment choices were awesome. So all in all, good flight. After towel service, was served meal as soon as we took off. Throughout the flight, we offered drinks and refreshments. Second meal happened about 11 hours in. Then provided boxed-snack before landing. That last bites could be better. Felt that 7-11 snacks were actually better. I know... what can you expect from airplane meal. But then again, on flights with layover, from US to SEA, we get 4 full-meals total. We should get at least 3 full service, right. But that's okay. SQ is still one of my fave. Recommend it to everybody!","Whats-not-to-love ? SQ, everybody loves","2" "2018-12-17T11:11:52-05:00","Mobile","5","review","The hostesses were the nicest, most welcoming people and you could see they actually cared about you. The entertainment was very up to date, the seats were super comfy and clean. The bathroom was clean with luxurious toiletries. I had restaurant worthy food for the 1st time inflight and everything on my plate tasted really fresh. To crown it all they served beautiful ice cream on the way to and an ice cream sandwich on the way from the Philippines. From the point we checked in to the point we got off the airport, we felt like royalty. This is truly the best airline in the world. Flying economy and getting such amazing treatment, I am going to save up and upgrade to Business class on my next flight and be literally on top of the world.","I wonder how brilliant First Class can be ","0" "2018-12-17T11:09:42-05:00","Mobile","5","review","This is a fantastic flight, everything wonderful and direct from Manchester, couldn’t be better. Check in staff good and on the plane couldn’t have been more efficient and helpful. Seats a good size and entertainment very sdvanced","Amazing","0" "2018-12-17T11:06:38-05:00","Desktop","5","review","arrived wellington airport, went directly to singapore airlines check in desk, where we were met by a very nice efficient check in girl, who made us feel very welcome. as i required a wheel chair it was promptly bought to me,the service was really great. escorted to the plane I was met by 2 air hostesses who took me tomy seat and helped me buckle in. the meals and the service was supberb. on reaching Canberra I was again assisted to a wheelchair and taken to the lounge. onreturn to the plane Iwas again looked after in a very efficient way being made to feel that I was a VIP again onthe flight to singapore i was well looked after as was my travelling companion.. on arrival in singapore I wastaken by wheelchair to baggage claim, custom etc.andto the taxi ranks where they got us acab to our hotel. I wll definitley be flying air singapore on my next trip over seas. ","holiday trip to malasia with singapore airlines.","0" "2018-12-17T11:01:04-05:00","Desktop","3","review","I cannot fault the airline crew at all with their service, maybe a bit more offering of water but that's about it. They were great! BUT the ""customer service"" on the phones was DISGUSTING! We booked our flight 10 months in advanced and booked a bassinet that was ""confirmed"" then... A few months later and checkin comes and no bassinet! Rang to discuss and got told nothing could be done, it was bad luck, get to check in at CBR and they offer us a bassinet, get on board and the crew knew nothing and there wasn't one! Ok we can live with that, time to fly home.... And these guys sit our family seperately, not even remotely close! So yes we get a bassinet, but you can't leave a kid and go to the toilet! I complain and get dismissed again. I Gi to social media and complain, problem fixed in two minutes! Work out your customer service Singapore Air. For the record, they opened an investigation into this, which I would hear back from the in 10 business days.... Two months later, I'm guessing they just don't care!","Would be higher but for customer service","0" "2018-12-17T10:59:00-05:00","Mobile","5","review","I've flown Singapore Airlines many times, in economy, premium economy, and business. What I can say for all classes is that the service is always great, very customer focused, friendly and helpful. The details vary of course between classes, but even in economy it's very comfortable. Business class is another dimension though, compared to other airlines like British Airways or Lufthansa Singapore Airlines is light-years better: better service, more space, more comfort, better food. (One thing though is outside their power, that is the airport. Changi airport is first class as well, great service, facilities, food, easy to change flights etc. Stockholm Arlanda on the other hand is a nightmare, they treat passengers like cattle and are not customer friendly at all. But that's not the fault of the airline.) I can highly recommend Singapore Airlines and these days even book with them on long hauls if they're a bit more expensive. I'd rather arrive relaxed than stressed out with the cheapest possible option.","Best airline, great service, comfort","1" "2018-12-17T10:58:41-05:00","Desktop","5","review","Charming cabin attendants, comfortable seats and good entertainment . Reasonable choice of menu and free wine served before and with meals.","Attention to detail, warm ha d towels before meals.","0" "2018-12-17T10:57:12-05:00","Mobile","5","review","SGA offers, as usual, a great quality onboard: this time we were on an A350; seat are comfortable, the full flat bed is also very relaxing and allows to sleep well. The dinner -alongwith the list if wines- was very good, and the crew extremely nice. I recommend.","As usual, great quality onboard","0" "2018-12-17T10:53:00-05:00","Mobile","5","review","We traveled to and from Vietnam in October and November 2018 and had a wonderful experience. The planes were on time and the staff were absolutely wonderful. The friendly service made it memorable. In 2016 We also traveled to Vietnam and return from Brisbane and again, we can recommend then highly enough! ","Awesome airline","0" "2018-12-17T10:50:17-05:00","Desktop","5","review","I always try to fly Singapore airlines on a long haul flight. Service is great and so are the amenities. Entertainment is great too. Leg room, like most flights, not enough but seats are pretty comfortable. Staff have always been obliging and the food, like most flights, is ok.","Singapore - My top pick","1" "2018-12-17T10:49:59-05:00","Desktop","4","review","The newer planes were amazing. Singapore airlines never disappoint. We always use this airline because of the food and customer service is always great.","big holiday OS","0" "2018-12-17T10:42:46-05:00","Mobile","5","review","Flew with Singapore Airlines for the F1 Grand Prix, not for the first time. But this time I thought I would add a review. As always, a class service and well catered for. Comfort and safety is always important to me and Singapore Airlines never fail on these. Anytime I'm traveling to Asia I will fly Singapore Airlines. Keep up the good work!","Excellent service and comfort","0" "2018-12-17T10:38:54-05:00","Desktop","5","review","iF you are looking to go to Bali or Asia for the holidays and live on East Coast. Consider Singapore Airlines from Newark to Singapore. Don't like the length of the flight bother you. Yes 18 hours, yes 75% of a day, is a long time, however it is a wonderful flight. I have done this trip twice in one month, (4 legs) Newark Singapore to perth and return. The Newark to Singapore then to Denpasar Bali and return. There is no what you call coach or economy there is only Premium Economy and Business. I would match Prem Economy Singapore Airlines, to any US carrieir's Business Class and better than some first Class. The seats are roomey, and if not taken try for the last 3oe 4 window seats as you are by yourself with a cubbie box for floor level storage. The cabin environment is controlled, so you don't arrive feeling dried out, without the need to drink a lot of water. I flew 3 legs business and 1 return Prem Economy. It is better than Flight 25/26 from JFK. It is a morning departure about 10am from Newark arrive Singapore about 17:00 the following evening. The arrival is in good time for dinner in Singapore. This will be a trip to reset your standard of travel. If you flu Business try for the front row in the forward cabin as these seats have more direct in front of you leg room. For the other seats went you lay the seat down to form your bed, you will need to sleep on an angle. The flight from JFK, Business is on the Upper Deck another treat and the straight-on leg room is better. Also the SQ25 has Book The Cook service, so you can pre-order some super meals. SQ21 doesn't provide that service, , and the standard Business class fare I feel is better from Kennedy than Newark. Also if you have never been to Singapore, book SQ21, when you arrive at Changai (Singapore) take the free city tour . The book your onward journey for the next day as last as possible to get to enjoy a wonderful city without having to pay a layover fee. The airport is an amusement park in itself, there a free movie theaters, butterfly garden. I love the place.","Looking to Go To Asia--- Take the Longest Flight In The World!!!","2" "2018-12-17T10:37:47-05:00","Mobile","5","review","I was surprised how good the service was, even flying economy. They gave me a newspaper and the flight crew were amazing, the food, considering is not the best on any plane, was definitely better than other airlines, definitely recommended. One of the best airlines.","Short trip, excellent service","0" "2018-12-17T10:37:16-05:00","Desktop","4","review","I booked this flight with enough time, so i got a pretty good price for it. I got charged an extra 25 bux for getting the second best seats in economy (89 USD if you want the extra leg room ones). The attire of the stewardesses was amazing, the service was top class, the in-flight movie selection was high quality and with lots of content, and the food, while on Economy, was pretty good IMHO. In my case, i flew on an Boeing 777-300, it was comfy, and since i was flying with ANC headset, i basically did not ""suffer"" the internal noise. All in all, i'd fly with Singaporean Airlines again whenever i have the chance over any other airline that covers the routes. For some reason i felt the on-board service was top notch, even on Economy.","Perfect for long haul budget flights, amazing if you want to fly business.","0" "2018-12-17T10:36:34-05:00","Desktop","5","review","We tried Premium Economy for the first time at a good price - great, normally we fly economy with Singapore Air, which is also very good compared to others. The amazing thing this airline has over ALL others is it's courtesy, politeness, neatness and hard working crew on all flights, and of course if one has time, Changi airport is the very best in the world to spend time in - Every comfort is available. If we are travelling from Brisbane to New Zealand, than it has to be Air New Zealand - they are also excellent.","Will only fly Singapore Airlines to Asia or Europe","0" "2018-12-17T10:36:07-05:00","Desktop","5","review","Only second time flying Business class but overall was a great experience. Everything from the food to the drinks and service was great. Would most certainly go again on a long flight if i had enough points.","Very relaxing","0" "2018-12-17T10:34:49-05:00","Mobile","5","review","First time with Singapore and would absolutely fly with them again and on the same route. Staff were very attentive throughout and food was good, had requested a non seafood meal which was served with no issues. Entertainment system was excellent and choice was also wide ranging. Seats were very comfortable and had decent enough room.","A great experience ","0" "2018-12-17T10:34:21-05:00","Desktop","5","review","We flew business class to Singapore, and premium economy the way home and were very happy with both legs of the trip. I was worried about such a long flight, but loved not having to stop enroute. It made the trip much easier and shorter. Business class service, as usual, was fantastic. What was really a wonderful surprise was how comfortable premium economy was including the food, seats, space, service and entertainment. I was worried about not flying business class, especially on such a long flight, but had such a good experience that we would fly premium economy any time again with Singapore Airlines. The food wasn't served as beautifully, and the liquor selection wasn't as expansive, but it was still quite good. We used the Book the Cook feature on the way from Singapore to Newark, but next time, would stick with what is served on the flight, especially the Canyon Ranch menu which looked really good. I have trouble sleeping on airplanes and often my back hurts from sitting too long. Neither was a problem on either flight. The lighting and sleep cycles, the roomy feel to the plane and the cabin pressure being set at a lower altitude were also great features that made the trip so wonderful. ","Absolutely easy and comfortable nonstop direct flight from Newark to Singapore","0" "2018-12-17T10:34:13-05:00","Desktop","5","review","Fantastic flights went to New Zealand then on to Australia and back via Singapore almost 2 yrs ago now. Travelled a few years befor on Quantas/ BA, same class but a different class Singapore beat them hands down Not in same street, Singapore were fantastic.","Best in the business","0" "2018-12-17T10:33:03-05:00","Mobile","5","review","Traveled with my elderly Mother in law. Singapore Airlines where extremely willing and helpful to assist with boarding and transfers. They organized a wheelchair and friendly staff to assist at each stop. Would recommend and will fly with Singapore Airlines again.","Very helpful","0" "2018-12-17T10:31:05-05:00","Desktop","4","review","Excellent service, affordable extra legroom seats, food acceptable, staff very pleasant and helpful. When booking as a couple try to get spare seat in middle makes it a more comfortable flight especially on long haul flights","On time 4 sectors","0" "2018-12-17T10:31:03-05:00","Desktop","5","review","Family trip to attend Anzac Day service Currumbin & then family holiday. This is the second time we have travelled with this airline to & from Australia. One cannot fault their customer service, very helpful warm & friendly. Our son who is 6ft plus took up an offer of being moved to a spare seat that had extra leg room in front of it on the outward journey. Only down side as with any airline your personal space is severely restricted if the passenger sitting in front of you reclines their seat fully back during the duration of the flight. Alas there are some inconsiderate prats about.","Anzac Day Pilgrimage","0" "2018-12-17T10:28:48-05:00","Desktop","5","review","SQ service is always more than one can expect. Its promptness, efficiency, consistency and the service level inside the cabin is unimaginable . What ever class one travels SQ service is hard to match . I fly SQ reasonably regularly and find it hard to find fault with the level of service .Its beyond expectation. With a excellent fleet of new aircraft SQ is ahead to its game and is an iconic institution in commercial passenger aviation.","SQ service","0" "2018-12-17T10:28:08-05:00","Desktop","5","review","Excellent service all the way. Staff were very polite and helpful at the airport and also the cabin crew. Food was good.","Heathrow to Adelaide","0" "2018-12-17T10:27:48-05:00","Mobile","5","review","Could not fault anything about this airline! Check-in was easy. Lots of space on the plane. Good food and an attentive cabin crew.","Amazing airline","0" "2018-12-17T10:20:43-05:00","Desktop","5","review","The stewards were friendly and responsive, the food was exceptional and the extra space wonderful. Well worth the extra I paid. All together one of the best flights I have had.","Wonderful experience","0" "2018-12-17T10:16:52-05:00","Mobile","5","review","I was flying with Singapore Airlines for the first time and it won't be the last. Very friendly service, great entertainment available, I was pleasantly surprised with the vegetarian option and we arrived on time.","Wonderful start for my holidays","0" "2018-12-17T10:15:20-05:00","Desktop","5","review","What more can you add but excellence it describes Singapore Air perfectly. We just don't fly with anyone else","One word exellence","0" "2018-12-17T10:13:56-05:00","Mobile","5","review","A comfortable trip with more leg room than I expected. Food was quite nice (for an airline). Service was outstanding. Nothing was too much trouble. I probably won’t fly with any other airline, given the choice. ","Fantastic airline","0" "2018-12-17T10:13:47-05:00","Mobile","5","review","Have flown with Singapore Airlines earlier as well but this experience was sub par. Food was bad, toilets were unclean and seats in economy too crammed. Would use their services only if I run out of choices again.. or if there is way too much of a difference in price compared to other airlines.","Experience was quite alright..","1" "2018-12-17T10:09:54-05:00","Mobile","5","review","Fantastic service from checking-in, on board, food and all done with a smile. All crew was obviously happy to help with whatever the request thrown at them. They were simply happy to be there. A step above the rest, that’s for sure. Would use again.","Recently awarded Best Aitline and deserving it!","0" "2018-12-17T10:09:22-05:00","Mobile","5","review","Traveling with Singapore airline means: Excellent service Comfort (even in economic) Crew with great customer skills","Best airline!","0" "2018-12-17T10:08:40-05:00","Desktop","2","review","We always fly SQ and generally have nothing but praise but on this occasion we payed for extra leg room seats. The seats were situated adjacent to one of the galleys and it was hectic. This was a night flight and the lights of the galley were annoying and the constant movement of people meant no rest. This of course is a case of poor choice on our part but my issue is that you pay extra for these seats and they provide you with overall less comfort then a standard seat. So this rating applies to the seats and having to pay rather then the overall airline experience.","Beware Extra Leg Room Seats","0" "2018-12-17T10:08:21-05:00","Mobile","5","review","Nothing too much trouble, sevice impeccable and food (book the cook) delicious. Confortable lie flat bed. Quickest 24 hours of my life and hardly any jet lag both ways.","Across the planet in best flight ever","2" "2018-12-17T10:06:39-05:00","Mobile","4","review","A group of 8 of us flew from Sydney to Singapore for a 3 day stopover on our way to Europe. The flight crew & the flight could not have been better. The seats my wife & I had were in front of a partition which gave us plenty of leg room.","Great Flight, Great Seats","0" "2018-12-17T10:06:11-05:00","Mobile","5","review","I went for 3 weeks. The premium economy was very good, we were well catered for on the way out. The food was good. A glass or 2 of Champagne was very welcome. The cabin at for P.E was nice a small and felt quite private. The seats were comfortable and gave you much more than economy and for me worth it. The staff were delightful.","Visit down under!","0" "2018-12-17T10:05:51-05:00","Mobile","5","review","A great long haul airline. Modern plane, plenty of room ( worth the cost of premium economy) great food. Friendly service. All good.","Comfort to Oz & back","0" "2018-12-17T10:04:04-05:00","Desktop","5","review","Always a joy to travel with Singapore Airlines. The food is good and the attendants are always friendly and attentive. Our return trip will be equally as good. Not our first time with Singapore airlines and it definitely won't be our last.","Top Trip","0" "2018-12-17T10:03:01-05:00","Mobile","5","review","Travelled to Thailand with Singapore Airlines and they were absolutely fantastic. Economy class felt like first class. Plenty of room with the seats, excellent entertainment and the food was superb, I would 100% use them again","Outstanding","0" "2018-12-17T09:58:55-05:00","Mobile","5","review","Myself and my partner recently flew Singapore Airlines Business Class and it was brilliant. Incredible service, huge seats which were so comfortable. Lovely food and wine. Will definitely choose them again.","Amazing airline","0" "2018-12-17T09:56:42-05:00","Mobile","3","review","The air travel on this long haul route was OK, on time and the cabin service was friendly. However the check in procedure at Heathrow was very poor. After checking in online and printing boarding passes we arrived at the bag drop to find that the self service tagging machines were not working properly which meant that people had to queue for assisted check in. There were a total of 2 staff to check in 4 airlines- so one and a half hours lost just to check in our luggage! Just not good enough.","Not a great start","0" "2018-12-17T09:55:07-05:00","Desktop","4","review","Have done this trip several times on Singapore Airlines, using both the 777 and Airbus. Prefer the 777 business configuration which gives you more room and privacy. Good design and everything you need for a comfortable and a reasonable sleep on lie-flat beds (two 12+-hour legs each way, so a good sleep is vital). Food and drink are very good. Service is also very good but not perfect: language a difficulty with some staff; and some have a tendency to reach across you and grab what they're wanting, which is sometimes not what you want them to do (several times they've snatched an unfinished drink, or taken a glass that I wanted to refill from a water bottle, eg). They also want you to finish your food super-fast and hover to pull your plate away while you're still eating the last mouthful - not relaxing! Maybe it's an Asian thing. Have travelled several other airlines long-haul and Singapore is the best of them for me.","Long-haul best business cabin","2" "2018-12-17T09:54:42-05:00","Mobile","3","review","Was not impressed with Premium Economy, little difference between that and Economy for the increased price and some of the food was inedible. Same wineserved as in Economy.Entertainment needs addressing, lack of choice in respect of latest movies. Is this now a budget airline?","Hard seats, felt hemmed in","0" "2018-12-17T09:49:11-05:00","Desktop","5","review","Clean Modern aircraft and great service and food. As this was an overnight flight the seat folded down to a full length bed enabling to get some sleep which I am usually unable to do during a flight. A selection of tasty meals and snack when asked for. Staff were very courteous and attentive. Highly recommended","Top Class Service","0" "2018-12-17T09:47:00-05:00","Desktop","4","review","We have 4 flights each way and all were great. Economy Class was very comfortable. The only problem was serious turbulence on one of our return flights, but the pilot did well and got us to our next destination safely. That particular flight was one of the worst I've experienced as far as turbulence was concerned.... frightful.","Singapore to Bali, Indonesia","1" "2018-12-17T09:45:29-05:00","Desktop","5","review","Awesome airline. Excellent service and staff. Will definitely fly with Singapore Airlines. Travelled with my entire family and we enjoyed the A380 aircraft. We had a toddler with us and the staff was so helpful.","Singapore Airline","0" "2018-12-17T09:41:34-05:00","Mobile","5","review","I would love to recommend Singapore Airlines Suites to the traveller as it gives a privacy with personal touch. The crew is the best ever. That’s why they are best in business.","Lived my dream","0" "2018-12-17T09:40:50-05:00","Desktop","5","review","Flew with Singapore Airlines Business Class in July and it was a great experience. I cant think of any other way to fly 13hrs in the sky. Service, food and comfort were excellent. Food choice was extensive with a great selection of oriental and indian food as well as Western. Will fly with you again","Why fly with anyone else to Singapore?","0" "2018-12-17T09:40:13-05:00","Mobile","5","review","The staff is very welcoming and nice . Food in this airlines is very tasty . Comfortable seat and entertainment have a lot new movies, songs . I will fly with Singapore Airlines next time .","Best airline of the year","1" "2018-12-17T09:36:55-05:00","Desktop","2","review","Special Meal Indian VGML was a disaster with half baked roti and my wiife commenced vomiting after consuming half the portion. Male cabin crew member was touching and rather poking me on shoulder requesting my meal choice. Disgusting I felt. IFE was outdated on board.","Review","0" "2018-12-17T09:36:23-05:00","Desktop","4","review","Wow! The service was great, the food was excellent, and the accommodations were top notch. I highly recommend this airline. The only thing I had a problem with is becoming a rewards member. You have to call internationally to talk to someone and I applied online, but can't get a Kris #.","My new favorite airline.","1" "2018-12-17T09:30:11-05:00","Mobile","5","review","Having flown a few times long haul I always said that Emirates were the best but flew with Singapore airlines last August and have to say they are better ....more than willing to please nothing was a problem ...they ran out of the breakfast I ordered so I was quite happy with a tuna roll ...the supervisor came over was quite upset and said your e in my house and I have no food for you which wasn't the case ....","Flights","0" "2018-12-17T08:29:29-05:00","Desktop","5","review","Over night flight which was just over thirteen hours. The food was excellent the service very good and the in flight entertainment was varied enough for everybody. The only problem with flying economy is the amount of leg room which is a little restrictive if you are nearly six feet tall as I am.","Heathrow to Singapore non stop","0" "2018-12-17T06:53:48-05:00","Desktop","5","review","Everything about our flight was spot on,even in economy class there was plenty of leg Room,the staff were friendly and attentive and the food and drinks both in quantity and quality were second to none. On long haul flights I just watch back to back films,there was so many to choose from I wish the flight had been longer! One real stand out service was that we had to make a connecting flight in Changi airport which is vast and with only 50 minutes it was a bit nerve wracking,but as we left the first aircraft we were met by a member of Singapore Airlines staff who escorted us to our next departure gate,no other airline has ever done that.","Fantastic flight","0" "2018-12-17T06:22:33-05:00","Desktop","5","review","We had good reports about Singapore airline and we were no disappointed. We had a return flight to Singapore from London – in economy class. From the time we bordered the 300-380 aircraft, the service was ‘brilliant’. Helpful and Cheerful stewards. A good amount of space for an economy seat. The food was good with a printed menu from which to choose. The staff [including the male stewards] had a really good empathy with children who were on board. I would travel with this airline again.","“GREAT SERVICE – GREAT AIRLINE.”","0" "2018-12-17T00:13:05-05:00","Desktop","5","review","On time. Well-dressed. Friendly. Helpful. Food was amazing. Cabin and seating (even for economy) in good condition and clean.","Singapore Airlines","0" "2018-12-16T23:20:38-05:00","Desktop","5","review","Good flight en excellent service starting by check in, during flight and luggage handling. The food was better than average and a wide range of drinks available.","Day time flight","0" "2018-12-16T22:58:49-05:00","Desktop","5","review","It is a very smooth flight. The pilot did a great job as there were many turbulences during the flight but the whole journey was very smooth. Service was great. Seats were a bit too narrow though but we managed to make ourselves comfortable.","A smooth and pleasant flight","0" "2018-12-16T18:14:48-05:00","Mobile","5","review","The crew are always there at your call. Efficient, always smiling and courteous to passengers. They never fast to impress. Check in staff are also very helpful and friendly which makes a big difference overall when you are on a long haul flight. Worth the price difference","An airline with great service!","2" "2018-12-16T17:25:39-05:00","Desktop","5","review","I was worried about flying to Singapore with my Disabled husband and a Mobility scooter but I was put at ease on arrival at Manchester check in which the process went as smooth as it possible in could. We were in Economy but compared with other airlines we found the seats and space quite comfortable. Food on the first leg to Singapore was excellent but the second leg to Manilia was poor with choices running out quickly. Lucky for us this leg was only 3hrs. Staff were very helpful and could not do enough despite a full plane and long flight. Would definitely book again with these. A big bonus for me because I and Deaf was subtitles on all the new films so made my journey so much better. Thank you for all the help with my husband.","Better than expected","1" "2018-12-16T14:39:31-05:00","Desktop","3","review","Singapore Airlines or Krisflyer has been a preferred airline of mine for sometime. I always delight in Changi Airport, and decided to extend my transit stopover by 4 days.....Heading home after a great few days, the namesake airline of Singapore is only now a sad reflection of what it used to be. Even the friendly attitude of the onboard crew is, while efficient, now clipped and minimalist. There is NO personal connection....now it's just a job. Sad. The food quality was the poorest I have experienced. On the 3 meals served, there was at least one or two items missing each time, and the food arrived barely warm. No longer my preference.","Falling Standards","0" "2018-12-16T14:06:13-05:00","Mobile","5","review","We just flew from KL to Tokyo Haneda via Singapore and back. The flights were on time and even arrived earlier for the Changi - Tokyo leg and back. The seat and cabin environment was good with the cabin crew being very attentive and service orientated. For the outbound flight to Tokyo which was the late night flight, the crew regularly walked around and attend to passengers' needs. There are no complaints on the inflight meals and entertainment which had a wide choice in terms of movies, music and TV series. The cabin even had the Christmas feel. Overall was satisfied with the flights we were on.","Great service and value for money","0" "2018-12-16T12:26:28-05:00","Desktop","4","review","Our flight on Singapore Airways was as expected, on time and as comfortable as you could expect in economy. In flight meals were tasty.","Good flight","0" "2018-12-16T12:00:02-05:00","Desktop","5","review","Although I would not say the leg space was ""roomy"" it was less constricted than other airlines. Seats comfortable. Entertainment via the personal viewer was good with plenty to keep you occupied for the 8 hr flight. Food as you would expect from a plane meal but it was tasty enough. Check-in was efficient and staff were friendly. I would fly Singapore airlines before many other companies if the choice was available.","Economy seating","0" "2018-12-16T11:25:32-05:00","Desktop","3","review","Flew premium economy from Singapore to Tokyo, which is a flight taking off at 2pm and arriving at 10pm. It was generally quite a good flight but to my surprise no dinner was served. We received lunch around 3.30pm and after that no more food for the entire flight, just water and juice - and that in premium economy? Mh, left the plane hungry.","No dinner?","2" "2018-12-16T09:21:56-05:00","Desktop","5","review","As always the staff particularly the aircrew are what makes long distance flying in economy class bearable. Singapore airlines crew are hugely respectful whilst being in control. Always responsive and where possible positive to requests.","As always","0" "2018-12-16T09:15:15-05:00","Desktop","5","review","I love Airbus 380-800. flight was great.I slept well good.Love entertainment.Snacks and meals were very good.Service just perfect. Singapore team are were very nice and helpful.Smile and had a lot of patience.I choose often Singapore Airline.","For me the best airlines what I choose :-)","0" "2018-12-16T08:57:41-05:00","Mobile","5","review","Love flying SQ for work when I am not paying. Always efficient and reliable from ground to air and back again. Top notch service (warm food, warm bread buns, clean toilets) and Changi Airport .. where do we begin? Nothing makes you more appreciative of our national carrier and our airport terminals than when you travel overseas. Nothing beats Changi and SQ in my book. NOTHING!","Excellent as udual","0" "2018-12-16T08:23:58-05:00","Mobile","5","review","I took the new long haul flight on Singapore Airlines from Los Angeles to Singapore then on to Bangkok and back. Check in meal service in-flight entertainment were all superb. The long flight time passed quickly. Singapore Airlines deserves its reputation as the best airline in the world!","Best flight experience ever!","3" "2018-12-16T04:07:33-05:00","Desktop","4","review","Singapore airlines got us to and from Australia on time and were well organised. The flights were long and eventually you exhaust the choice of films/TV programmes on the aircraft. Many films were very Hollywood so more UK films would help. The staff were very pleasant despite their long flight and the food was OK. But we had to have the blinds down and lights very dim so, even with the overhead light that disturbs everyone else, it was hard to read. I think that a wider choice of films would allieviate the problem of inflight boredom.","OK but sitting in a metal tube in the dark for 14 hours is not much fun.","0" "2018-12-16T02:12:26-05:00","Desktop","5","review","had a great experience on Singapore air for a couple of legs inside Asia. Did Hong Kong to Singapore and then Singapore to HMC on this airline. The Singapore to HMC was a brand new 787 Dreamliner and business seats on that are just pure joy. Highly recommend this airline due to excellent service i have received on 100% of my flights with them soo far.","wow, what an awesome service","0" "2018-12-15T20:57:58-05:00","Desktop","4","review","The airplane was very clean and the airline attendants were very friendly and attentive. The food served was delicious and the selection of beverages was quite extensive.","Singapore Airlines","2" "2018-12-15T15:06:58-05:00","Mobile","1","review","Would not recommend anyone to take. Food is terrible. Staff are unapproachable and rude. I was experience flight sick and vomitting during the flight. The staff pointed to the vomitus bag and said it is there can't you see it. It is a shame that Singapore airline used foreigners and their service standard dropped a lot. Now they do not have wine choices to passenger to opt to.","Terrible service","2" "2018-12-15T12:57:52-05:00","Desktop","5","review","I cannot fault Singapore Airlines, the staff are amazing, friendly, caring and attentive, checking in / bag drop (in Melbourne) was a breeze and no long queues ... the whole experience was fantastic. Will definitely fly with them again. ","Awesome airline...","0" "2018-12-15T09:52:29-05:00","Desktop","5","review","Guess we were fortunate to get the newly retrofitted A380. Good legroom space & comfortable seat, last us thru' 14 hrs despite only managed 5 hrs of sleep. Let's hope the return flight on B777 will be as good","Comfortable & Pleasant!","2" "2018-12-15T06:25:37-05:00","Desktop","1","review","Cape Town SQ reservation office is absolutely USELESS! I am so ANGRY! I called them to say that I have a special needs child. Told them I needed to see if I could request to change the seats to forward zone. Spoke to Riyana. She promised that she can only request and that no seat change will be made before informing me. She told me she would prioritise and will email me to let me know the same day and also call me. Two days later I called her and she was on LEAVE!! The person I spoke to put the phone down on me and I could not get through again. Then I called admin and spoke to Susan and she took my details. I wanted to cancel the request. Susan said she would call the airport and tell them to cancel the request. Now I try to check in and they HAVE CHANGED THE SEATS! my husband is booked in one seat, and my son in another part of the PLANE! THEY are USELESSSSS!!!!","the CApe Town Singapore Airlines office is absolutely USELESS! They have screwed up our seating!","2" "2018-12-15T03:06:14-05:00","Desktop","5","review","Wonderful to be flying in SQ, this time to Christchurch. We were the first to board the Boeing 777-200ER. Seats were in 1-2-1 configuration with aisle access to every passenger in business class. The food, as expected, was amazing; keeping in mind that we are in a pressurised cabin 30,000ft up in the air and our taste buds go nuts. Seats were comfortable; better than the 2007 business class version. Lots of thoughtful storage spaces. Managed to get 5 hours of sleep in the flat ""bed"".","Pleasant red eye flight","0" "2018-12-15T01:22:07-05:00","Desktop","5","review","It was the best flight ever!!! The air hostesses were very sweet smiley and beautiful! The food was excellent!!!!","Amazing flight","1" "2018-12-14T23:25:11-05:00","Mobile","3","review","Having read reviews of how well Singapore Airlines rated, we were very disappointed with our flights. The food on all legs was appalling, we had requested special meals, gluten free, low lactose and a vegetarian options. We couldn’t eat the meals on the return leg as the salads and dessert options very frozen and the bread so hard it couldn’t be cut. With all the foods that could have been prepared, we were genuinely surprised at the poor quality. The entertainment options were very poor, the return leg better though. The in flight team were great at keeping the toilets clean, always a bonus on long haul flights. We won’t fly Singapore Airlines again though.","Singapore disappoints","2" "2018-12-14T20:29:13-05:00","Mobile","5","review","Great service and tireless crew who will make the ultra Long haul flight a whim! Sumptuous meals and great snacks provided. Excellent choice of drinks and meal selection make travelling easy especially for family.","Best Airline For travelling Long haul","0" "2018-12-14T14:22:52-05:00","Desktop","5","review","This was the last leg of our Qantas Frequent Flyer trip to the UK and back via Mumbai. It is quite a feat in itself to have been able to actually use Qantas FF points!! We actually were scheduled to fly with One World partner Sri Lankan via Colombo. However when we arrived at the airport Sri Lankan had cancelled our flight (because we were told there were insufficient passengers to justify the flight) and tried to put us on a later (at 03.30!! - 7 hrs later)) flight via Colombo, until we pointed out we had a connecting flight from there to Melbourne. To their credit, they then offered to put us onto a Singapore flight to Melbourne. Boy did that work out well. Another 787 and Singapore matched our first leg flight with Emirates ... and then some. Fabulous huge business seats that folded into a bed. Huge entertainment screen, super service, super food. Couldn't fault them.","Business Class Mumbai - Melbourne","0" "2018-12-14T11:51:08-05:00","Desktop","5","review","It was a night flight to Singapore so we were served dinner. I opted for a fruit platter but noticed there were only 5 medium size pieces of fruit on the dinner plate. Wished they had given more. However the seats were comfortable, staff were friendly and we had a pleasant and peaceful flight.","Pleasant & Peaceful Flights","0" "2018-12-14T09:30:24-05:00","Mobile","4","review","Finally it’s a retrofitted B777-300ER... all my previous Europe flight with SIA B777 were all old plane with the old small LCD screen without USB charger or power plug at all. The crew in my flight were friendly and courteous.","Great way to fly","0" "2018-12-14T09:03:04-05:00","Mobile","5","review","I have been lucky enough to travel a lot in my life. I flew from Phuket to Singapore 🇸🇬 and from Singapore to London. I can honestly say that Singapore Airlines beat the others hands down in all areas. Economy travel very comfortable. Food excellent Air stewards attentive. Entertainment extensive. Well done and keep it up. ","Best flight ✈️ ","0" "2018-12-14T05:01:04-05:00","Mobile","5","review","As always, Singapore Airlines offered great service on A380 aircraft from Sydney to Singapore. Comfortable seats with ample leg space, good reclining angle, wide variety of Inflight Entertainment. Cabin Crew never hesitated to provide food/drinks we wanted. Takeoff and landing was very smooth and minimal vibration. Ontime departure and early arrival at Singapore. Our next flight was from Singapore to Chennai- comfortable and efficient service. Highly recommend Singapore Airlines for everyone. Looking forward for our return journey from Chennai to Sydney.","Best Airlines - Great Service- Good Food-Variety Inflight Entertainment","0" "2018-12-14T03:49:39-05:00","Desktop","5","review","It was an afternoon flight from Barcelona but because of the time difference we hit night very soon and dinner was served. The crew were efficient and warm. This makes jumping into singapore time a smoother transition. The crew were always asking if we need a drink, a snack, is everything ok? I had a gentleman who is a little big and I was feeling squeezed. I asked if I could move to the back. I did. The stewardess came a couple of times to check on me. Thank you SIA. It was a very pleasant flight and yes the take off and landing was flawless","Great way to fly","0" "2018-12-14T00:24:24-05:00","Desktop","4","review","Very small seats in economy, therefore very friendly with the person next to you. Lovely service and smiling staff. Meal was satisfactory.","Squeezy but great service","0" "2018-12-13T21:56:59-05:00","Desktop","5","review","The service in the cabin was excellent and the crew is very concerned about the well-being of the passengers.","Great Service!","2" "2018-12-13T19:55:37-05:00","Desktop","4","review","One of the Best Airline to Travel International. The Aircrafts are new and Quality of service is Unmatched. The best part is if you are transiting through Singapore Airport you get SGD20 Gift voucher which you can redeem on the airport itself to buy anything. the best part of the trip was I got to experience A380 and B787 both.","Bali Trip","0" "2018-12-13T19:33:33-05:00","Mobile","5","review","I had taken 4 other airlines many years back but I stick to taking SIA for past 10 years. I was on economy class all the time and had tried the premium economy in my latest trip. This is the very first time I give a review and I am doing it because I would like to say a big thank you to the SIA crew. You people are doing a great job. Thank you for your great smiles that always make me feel so good to come home. I would say seeing you people is the best when I first board the flight. Not forgetting your coffee, it is one of the best, I always ask for a refill. ☕️👏🏼. Thank you, again. ","Great smiles, welcoming and good coffee","0" "2018-12-13T18:38:09-05:00","Mobile","1","review","Lack of basic, very robotic, arrogant drama queen and horrible cabin service! Please improve the service","Horrible Experience and terrible cabin service ","4" "2018-12-13T17:36:45-05:00","Desktop","5","review","After six years of my last London trip i managed to squeeze a little time of ten days to be there again. Well as usual it was on SIA again. I was happy to take the retrofitted 777 again. There was only four seats in this cabin thus assured me of more privacy. There was only two toilets which meant that i only share the toilet with one other person. Actually i love this retrofitted seat 1F rather than the normal sky suite which SQ is famous for. It was less claustrophobic and gave a nice sense of openness yet gave sufficient privacy. I was happy that even though it was a red eye flight the supper service of five good courses inclusive of that delicate caviar served on a light cauliflower mousse was excellent. The seat which can be converted to a real flat bed of 35 in by 81 in with a comfortable linen duvet really lulled me for a good six hour sleep then. As usual the crews were excellent and they anticipated my needs well. they knew my favourite drinks of a good chilled flute of a third apple and two third Perrier with two ice cubes well and my usual Kenyan coffee well. It was a pleasant flight. I as usual seldom watch any movies but the selections of classical repertoire on board was wide. I managed to read a good book during this flight. By the way the wifi on board was par excellent.","Singapore London and return","3" "2018-12-13T16:25:18-05:00","Mobile","5","review","People had told me to fly Singapore Airlines because their service was much better than other airlines. It saddens me that American companies like United Airlines can’t be like Singapore Airlines. The service on international American carriers just pales in comparison to other countries. Singapore Airlines ranks up there with Emirates and Qatar Airlines. The staff are eager and friendly, the meals are plentiful and tasty, and the plane is kept clean and well. The movie selection could be a bit better, but honestly I’d take the customer service and good first before complaining about the movies. I will be looking for any and all routes that allow me to avoid United and take Singapore instead, if possible.","Why can’t all airlines be like Singapore Airlines","0" "2018-12-13T13:38:18-05:00","Mobile","3","review","The outbound flight to Osaka was on time but the inbound back to Singapore there was a delay of 3 hours. Reason given was late arrival of aircraft which I thought wasn’t good enough as the flight time between the 2 destinations is only 6 hours or so? We were informed of an hour delay by sms and only learned of a further 2 hours when we arrived at the airport. Though they provided a refreshment coupon, it was still tiring for a red eye flight. This is not a common experience though when taking SQ in the past.","3 hours of delay ","0" "2018-12-13T13:22:07-05:00","Desktop","3","review","We booked this class for the businessclass was complete. This class is overrated and much to expensive for what you get. The seats were somewhat more spacious but not that much more as in the economy class. We sat in the middle on the fourseats row. Because we sat on the last row the chairs had less space than the other rows. The food was not bad. The staff was not very friendly, a little bit moody I would say. At the return flight we sat on the row with two seats. That was somewhat better. The flight attendants were doing their jobs, and that was it. Overall I would not choose for this airline again, there are better airlines with better prices.","Aderage experience","1" "2018-12-13T10:40:05-05:00","Mobile","4","review","I fly with this airline often and although I have had one issue with them earlier in the year I find them to be Fair with there prices and the flights to be comfortable. The food is ok and the staff on board are welcoming.. inflight entertainment is of good selection. On a scale of 1-10 I would give them a 8 there is always room for improvement and if I was to choose where that is I would say the price even though they are fair but could be fairer when it comes to holiday period","Comfortable flight","0" "2018-12-13T04:30:22-05:00","Mobile","5","review","Took SQ495, dubai to singapore 9th December 2018. SEAT 62H . Overall the flight was good , u get what you paid for . Flight attendant Darren Lee was exceptional , he is about 50+ years old . I think he got his training from pls school . He is very service oriented & warm . He is the only one , whenever any passenger skip their food or drink , he says to them "" if u change your mind do call me l'm always near you . Take off and landing were very smooth . Smiles are available when you enter & leave the airplane door . Afterwhich , the younger ones both male & female are on robotic mood. They are rushing to serve the meals ( rushing is Ok) but there is no grace in the serving , also when some passenger when provided a choice of meals , if they take more than 20 seconds to decide , the attendant face shows impatientness. Not all passengers know that they have been given the meal menu very much earlier as when the passenger was given the meal menu no one tells them that this is a meal menu and as such some passengers think that is a in-flight movie menu . Toilet hygiene is excellant . Food and drinks good . In-flight movies have very good selection even newly release movies in 2018 The Antman and the Wasp & Crazy Rich Asian. Cabin hygiene ? I was at seat 62H and drop my headphone adapter under a cabinet that has the fire extinguisher . When I put my hand under the 10cm gap , I had a shock the carpet was not vacuum as it was dusty and damp . This flight had both Singapore airlines flight passengers and Ethiopian airline flight passengers . I'm signing off this review as a confused passenger, Did I pay a high price for a SQ flight and got a low standard Ethiopian airline service ? ","Great service But can be better","0" "2018-12-12T22:05:19-05:00","Desktop","4","review","Everything went very smoothly from online check in and printing boarding passes to the boarding itself. The flight was excellent and the onboard facilities very good. On time landing.","Very Professional Airline","0" "2018-12-12T21:06:26-05:00","Desktop","5","review","My airline of choice for many years. Always excellent service all round, good food and the always attentive flight attendants, is that politically ? ","Typically excellent Singapore Airlines","0" "2018-12-12T17:23:48-05:00","Desktop","4","review","Ground staff are particularly efficient, senior flight steward who took excellent care of his passengers, cabin crew were extremely attentive and were very courteous.In such a long flying journey, the only drawback of an otherwise excellent flight was the fact that the entertainments system malfunctioned. However, the overall flight was fine.","Journey to Sydney with family","0" "2018-12-12T16:57:46-05:00","Desktop","5","review","Whatever Singapore Airlines do, they do well. It is very difficult to find anything to criticise in the state of their aircraft or their procedures. This is exactly what you want in air travel. No hiccups. Their planes are modern and comfortable, and their staff polite and hospitable. Their Singapore Slings are legendary, and their entertainment updated monthly.A very reliable airline.","A very professional airline","1" "2018-12-12T16:52:10-05:00","Mobile","5","review","As it was a connecting flight I was not hungry anymore but my focus was to sleep after a drink. The flight attendants were very charming and proactively acting. Breakfast was fine. Flight started with small delay but landed ahead of schedule. SIA is absolutely my favorite airline.","Good service and good sleep","0" "2018-12-12T14:13:23-05:00","Desktop","4","review","Do not like midnight flights but as this was the best connection to Siem Reap we took it. Comfortable flight but we were woken up much to early for breakfast and then left to sit for another 90 minutes plus while they waited for a slot to land. The flight was ahead of schedule. Annoying as I find it so hard to get to sleep but I guess unavoidable on the off chance you get to land early.","Comfortable trip","0" "2018-12-12T12:03:42-05:00","Desktop","1","review","No kids menu provided for a 2.5 year old, they said they did not have any. The age is mentioned when you book the ticket. They gave instant noodles which is not I am some thing paying for, the flight includes meals. ON top of it they were least apologetic.","No kids menu provided for a 2.5 year old. Gave instant noodles instead. The age is mentioned when you book the ticket","2" "2018-12-12T10:54:31-05:00","Desktop","2","review","The Melbourne to Singapore leg of approx. 7 hours or so was great. Lovely crew, delicious food and happily a very smooth flight. After a two and half hour layover at the wonderful Changi airport we boarded for the ongoing 14 hours to Paris. After taxiing out to the runway we sat on the tarmac for a long time, eventually being told by the pilot there was a problem with the air pressure in the tyres and we would have to wait for engineers to resolve the problem. Now I am more than happy to stay on the ground if there are any problems but after 4 hours you would think that the pilot would give an update of what is happening. We were given a pair of socks and left to sit and wonder what was going on. The food, service and demeanour of the cabin crew made even the most budget of airlines look good. We have chosen to fly Singapore for their great reputation and previous good experiences and I certainly hope our return leg will restore our faith in this airline.","Very disappointing.","1" "2018-12-12T01:43:07-05:00","Desktop","5","review","The cabin crew were excelent in excecuting their tasks , even during evening i will go to the back and talk to the crew due to not being able to sleep some times . During night time even walking the aislewth water or juice , always smiling and friendly ","Cabin","0" "2018-12-12T01:05:24-05:00","Mobile","5","review","Crew were attentive and friendly. Food was alright but I will definitely fly SQ all the time. Best airline in the world","Great crew on SQ479 on 11dec2018","0" "2018-12-12T00:36:23-05:00","Desktop","4","review","We booked Singapore Airlines ( Operated by Silk Air) from Hyderabad to Singapore last November 2018 . The aircraft was compact with three seats on the left and three on the right side. Food was also OK and hot. Drinks were served but sparingly though. Overall comfortable flight and same for the return jouney.","Good efficient Airlines","1" "2018-12-11T23:41:16-05:00","Desktop","4","review","ICN to MEL via SIN on Singapore Airlines business class. The first leg from ICN to SIN was on A330-300. Although the aircraft was only about 3 years old according to the registration record, the seat and the cabin looked quite dated. The seat was not the full-flat type that is the norm these days, but an angle-flat style of the old type. There were several storage spaces around the seat, but there was no space to keep a small bag during takeoff and landing although my seat was not a bulkhead seat. The second leg from SIN to MEL was on B777-300ER with the new business class seats. With the 1-2-1 arrangement, the lateral space of the seat was huge with ample rooms for everything. However, at 55 inches, the pitch is quite smaller than usual. The space to put your feet in the reclining position or in the bed configuration is towards one side so that you have to lie slanted. It is less of a problem in the bed configuration although the space for the feet is quite tight. However, in the reclining position, you have to sit slanted which means that your back is not flat on the back support. The seatback folds down to become a flat bed, which is cool. It would have been great if my feet had more room. The headphone was not a noise-cancelling type. The amenities were average. The food and the service were top notch as always.","New business class seat is a bit awkward","0" "2018-12-11T23:24:12-05:00","Desktop","5","review","Excellent service from point of check in, to friendly in flight service. My special diet was well catered for. Seating is comfortable with excellent leg room. Baggage was checked through and arrived safely at the end of our trip.","No wonder Singapore is regularly voted No. 1 airline","0" "2018-12-11T19:01:20-05:00","Mobile","4","review","From bengalur via Singapore to the u.s.a. was truly a fine experience.my back pain and knee pain have been two nagging issues the seat I was allocated was window seat the air hostess observing my approach towards my seat helped me with my over head baggage and kindly enquired if I needed any more assistance I requested if I could have the aisle seat she readily smiled and said she would help me out. Soon after the flight was air borne she enquired if I was comfortable other wise she could help me with the change I requested. Later at Singapore she took the effort to make sure I was allocated a comfortable seat, further the meals served and the beverages were of good quality.fly this airline and feel the pleasure of hospitality of being in your drawing room.a real pleasure to take long distance flight","The purpose was to meet my son and attend a meeting","1" "2018-12-11T16:24:12-05:00","Desktop","5","review","love singapore airlines we styed over for 3 days and nights, as we have a friend who lives there very clean and nic epeople","always try to fly with them, they are a bit more expensive","0" "2018-12-11T14:58:39-05:00","Desktop","5","review","Great experience. Friendly Cabin Staff can't do enough for you. Clean & comfortable seats, toilets & food choice & quality good. ","This IS The Way To Fly","0" "2018-12-11T12:57:15-05:00","Desktop","5","review","Ok 8 hours. Wear comfortable clothes and long pants as it got cold on the plane. Wide variety of entertainment. Economy had two great meals","What a great flight","1" "2018-12-11T12:13:37-05:00","Mobile","5","review","Singapore Airlines is well known for its top notch service and need no introduction. I feel compelled to write after have a totally different experience while I continued my journey from London to Buenos Aires with British Airways. SIA’s cabin space, the menu choice for food and drinks and selection of snacks as well as movie screen should really be the benchmark for all business class cabins! The crews are experienced and meticulous in their service. They are so eager to please all passengers onboard.... such service has made our flight not just pleasant but truly enjoyable.","A galactic class service !!","0" "2018-12-11T11:32:42-05:00","Desktop","4","review","Singapore Air does really try to make flying as pleasant as possible, even for us economy passengers. The food is good, the hydrating drinks are in constant circulation, the entertainment is great, the toilets are clean, although there are never enough of them. My only criticism is the leg room but hey you get what you pay for. I would like to say that it's the cabin crew that sets Singapore Airlines apart from the rest. I recently flew from Brisbane to Singapore and then on to Rome, then from Paris to Singapore and back to Brisbane. The cabin crew made the long flights bearable. I found them all helpful, friendly, professional and so well groomed. Keep up the good work team and thank you for the cognac.","It's really the staff that make all the difference","0" "2018-12-11T10:55:10-05:00","Mobile","5","review","Flew on the new first product. Service was amazing as usual, seat was good and the bed even better. A good first class product, highly recommended. Cabin is quiet and the new lalique amenities bag is great as are the pyjamas. ","Great service and product","2" "2018-12-11T10:44:14-05:00","Mobile","2","review","It was on the A 380. It was abnormally dirty when we board the plane was smelly and looks not arranged. Magazines in the seat pocket was old and torn off , plane was very hot and we keep asking for temperature control and they said ok because we just came out of the hanger . Food was terrible no taste and no much choice . In between there was no enough things to entertain the passengers in 10 hours flight so poor . Stewards are angry and slow in response","Frustrating flight","0" "2018-12-11T10:28:28-05:00","Mobile","5","review","It's my first fly with Singapore Airlines and Im excited to experience their service. And for me it's amazing it didnt let me down I'm just an economy passenger who availed a promo rate airfare but still the service for me was like I'm in a first class hehehe and I really enjoyed the food even the entertainment they provided..it's even my first time not to take a sleep..since most of my flights I will be dozing off right after the aircraft's take off but no way Im still fully awake and enjoying my movies hehehe like a kid..keep it up guys the flight attendants are all polite😊😊😊..God bless you all hopefully on my next vacation I will be flyung with you guyz..Big thanks to all the crew from the pilot to the flight attendants...once again God bless you all!!!","First time","2" "2018-12-11T09:49:12-05:00","Desktop","5","review","I have lived in Australia for over 40 yrs and ALWAYS travel Singapore airlines for best price, routes, service. The best stopover in Singapore relives the pain of long flights. Big, quiet, great shops and food court and best of all, showers that you can take for an hour of self pampering!","Always fly Singapore airlines for price and routes","0" "2018-12-11T09:27:55-05:00","Desktop","5","review","Very professional attendants, comfortable seats and great films. 14 hour flight went quickly. On way out empty sear next to me meant I could curl up. As I am used to budget airlines I was especially impressed by the smooth operation.","Very attentive crew","1" "2018-12-11T09:23:09-05:00","Mobile","4","review","We flew out from Heathrow to Singapore and couldn't fault the crew on the flight.we booked extra legroom seats which were really good. I will definitely use Singapore airlines again","Singapore and cruise","1" "2018-12-11T09:17:56-05:00","Desktop","5","review","Excellent service with lots of entertainment choose from, and movies you really wanted to see. 3 meal choices and champagne. Relaxing time settled in. Pleasantly surprised due to lighting and air circulation no jet lag either in Asia or back home in US.","No jet lag after 17 hours flight!","1" "2018-12-11T09:13:06-05:00","Mobile","5","review","I had booked and reserved my seat online. At BNE Airport I was given preferential treatment, bypassing a long line of passenger, I found myself in the same lane as first class passengers. Nice one! On board service felt personal. Asking for small favours from staff was remembered and carried out. On a full flight I had a middle row of seats all by myself. After a great meal I slept for 4 hrs, stretching right across three seats. Singapore Airlines still offer the steamed hand towels, great for wiping your face and hands. I’m no stranger to flying with SA, but there is a definite improvement that would make me fly with them over Qantas. Singapore airport has so much to offer for transfer passengers. Terminal 2 offers 5 star showers for $15. A mini cinema, free of charge. Great food places and thanks to Telstra I had immediate acces to full mobile service.","Booking your seat online","0" "2018-12-11T06:24:27-05:00","Desktop","5","review","This was a belated anniversary trip for us and we decided to book tickets in the Suites at the end of our trip, so we had something to look forward to after our 10 day trip around Asia. It was truly an experience! We took advantage of the private room dining room at the Changi airport before boarding the plane. As we went to our gate, we were met at the top of the walkway by one of the flight attendants and showed directly to our suites. We enjoyed a glass of Krug before take off. We were given PJ's and a beautiful his and hers Lalique amenity bag. We enjoyed all of the meal services, along with the selection of coffees, teas, wine and liquors on board. The level of service was amazing! and the attention to detail was spot on. Both legs of our trip were truly perfect!","The Suites!!!","2" "2018-12-11T04:13:24-05:00","Desktop","5","review","Very comfortable, like the legroom, seats were well padded, foot rest really makes a difference. Food was good although they did run out of main meals on one service. crew were friendly and attentive. 13 hours flight went ver","Great","0" "2018-12-11T04:03:46-05:00","Mobile","4","review","Singapore Airlines 638/ Nov 16 Singapore to Tokyo business class Boeing 777-300ER (77W) Pros: - service was good as per any SQ flight - Stewardess was patient towards my parents who are elderly Cons - design of seats was atrocious- why would you have the chair block the window view - Entertainment was average- there were relatively new shows but the Emirates catalogue is more extensive - They finally give a business class pouch with toiletries but it pales in comparison with Emirates and even Turkish airlines’ pouch ","Emirates better","1" "2018-12-10T18:16:29-05:00","Desktop","5","review","Nothing can beat SQ! From the moment we boarded, we saw that the place had Christmas decorations. Christmas carols were played throughout the flight and the service is just impeccable! The flight attendants are so gracious and friendly, so respectful! Food is good and the ice cream is a great touch to end a meal!","Still no. 1 for me!","0" "2018-12-10T17:50:54-05:00","Desktop","4","review","You don't need to worry when you are flying with Singapore Airlines. Crew members are friendly and very helpful. You will get your Halal food if you mentioned before. Very comfortable Journey :)","Great Flying","0" "2018-12-10T14:13:45-05:00","Desktop","4","review","Good services. Friendly stewardess. Legroom is a little tight compared to other economy class on other airlines. Entertainment system was pretty good.","Singapore Airlines","0" "2018-12-10T13:57:01-05:00","Desktop","1","review","We booked to fly business with Singapore Airlines business class for our honeymoon recently. This was to be our first time flying business (and most likely our last) so it was a big deal to us and a part of the honeymoon celebration. As part of the business class experience we were told we could pre-book our meals on line off an extended menu that had a greater range than that on the in-flight menu. This was great news as my partner has a sever nut allergy so is generally very limited in the meals she can eat, especially when the menu has a more oriental flavour as nuts are used extensively in these types of dishes. We booked our meals as per the instructions we were given and advised of my wifes nut allergy. However, when we departed for our trip my wife was instantly offered a package of nuts. We thought this was a bit odd as we had advised of her allergy so I asked one of the flight attendants if they had received our email advising of this issue. He checked and said they had not received this on board and had therefore also not received any of our meal requests. I showed him the confirmation email I had received from Singapore Airlines which stated that they had received our request but it had obviously not been passed onto the flight crew. The flight attendant was extremely apologetic and the flight crew were absolutely wonderful in assisting in fixing the issue but unfortunately they could not give us the meals we had ordered as they had not been prepared. They did offer us some first class champagne which was very nice of them and we had no issue what so ever with the cabin crew. However, after the flight I decided to leave some feedback about the flight via the Singapore Airlines website. I explained the situation and politely noted that the mix up was disappointing but the flight crew were amazing and that the major issue with it all was that it left my wife unable to have a meal on the plane as there was no nut free option available. However, I received a reply email stating that they had received the email booking our meals and that it had been cancelled an hour later and that it was most likely a user issue that caused this problem. I was very disappointed that Singapore Airlines decided to try and point the blame at us when this was not the case whatsoever. It made absolutely no sense that we would cancel our own meals yet the response made it clear that they thought that was the case. I wrote three separate polite emails in response to this and received no further reply so was left with a pretty bitter taste from the whole experience. Overall, the flight crew were excellent but the whole online experience was poor from booking the meals to feedback response.","Great but poor","1" "2018-12-10T11:45:54-05:00","Mobile","3","review","Connecting to ANA Good food preordered by Book the Cook Lots of Charles Heidsieck champagne but for 7 hours this business class with slant beds is very dated Good lounges in ADL and Sin Will be much better when they put the A350 on this route","Bring on the A350!! ","0" "2018-12-10T07:03:26-05:00","Desktop","2","review","Not great, Very mean with the drinks, just one small plastic cup of wine and had to almost beg for water. Entertainment and movie choice was terrible - all old movies nothing decent. Cabin staff not very friendly. Food was just ok not great","Not Great","0" "2018-12-10T06:35:46-05:00","Mobile","4","review","Friendly staff. Food was good for airplane food. I was sitting on an aisle seat next to a toilet on an overnight flight and they gave me an eye mask and ear plugs in case I wanted to sleep, which was nice. In flight entertainment very up to date, with the latest movies. ","Good flight","0" "2018-12-10T06:05:38-05:00","Desktop","5","review","Superb service, comfortable seating and very good on board entertainment. Even in economy one was able to sleep as the headrests were a godsend.","Amazing service","0" "2018-12-10T04:43:16-05:00","Desktop","5","review","Easily the best long-haul flight I've experienced. The plane was brand new, all the attendants were extremely professional and helpful, and the lounge at Changi is world-class. I enjoyed a spacious and comfortable seat that fully reclined into a bed. The linens were comfortable there was plenty of storage space and excellent entertainment. The noise cancelling headphones were incredible.","15 enjoyable hours","0" "2018-12-10T04:14:37-05:00","Mobile","4","review","The good of Singapore Airlines is excellent. Cabin crews are very attentive and friendly and the plane is very clean. Catering is a mixed bag. Ex-SFO is a wasteland. Nothing on the menu seemed good and the crab cakes I ordered might have been introduced to the crab, but none of the crab stayed around. Ex-HKG and ex-SIN, catering was much better. In fact, the breakfast congee served out of HKG May have been the best airline meal I’ve ever had. The bad is the lie flat bed. The mattress is too hard and the angle you need to move your body into to fit your feet in the well is odd and uncomfortable. I woke up feeling like a pretzel. I much prefer the beds on EVA and JAL. But it’s still a great airline. I just wish the return flight from HKG was differently timed.","Very Good","2" "2018-12-10T03:55:41-05:00","Desktop","5","review","Yet another first class service from SQ. The whole process from baggage drop off, check-in to alighting in BKK to baggage collection in BKK was smooth. The flight departed on time, arrived in BKK ahead of schedule. Crew were very good and all well looked after. One disappointment was that at the time of booking the aircraft was B787-900 which was later changed to A330-300. Except that everything else was pleasant.","First class service","0" "2018-12-10T00:25:15-05:00","Desktop","5","review","My first experience and I was nicely suprised, everything was clean, staff extreamly nice and helpful, I got even hot water and my vegan meals were tasty. They provide realy good service, thank you","Nice comfortable and friendly flight","2" "2018-12-09T22:57:20-05:00","Desktop","3","review","So when i heard that SA relaunched their 18hours direct flights, i knew i had to get on it. I hated lay overs and due to the fact that i travel so much, i really did not want to go through the lay overs. This is my first time flying singapore airlines. I usually fly Emirates or Delta all business class. Ill start by saying, the seats are huge. Its big and comfortable in a sense that if you want to turn side to side, you can do it comfortably so. The legs are to the side instead of straight which can get quite annoying after a while. I wasnt exactly happy with the service neither was i happy with the food. So my husband and i opted for special meals which came to us horrible, so we had to ask for the inflight menu and order something from it. During the whole 18 hours, we are served 2 meals and no snacks at all. When i flew emirates, they couldnt stop feeding me on a flight which is about 12 hours. This 18 hours flight, 2 meals and thats it? It was very surprising. My husband and i had to go look for food the moment we landed in Singapore. Now for our return flight from singapore to newark, we managed to book the cook prior to booking the flight. I saw photos on their instagram page and what not and i was looking forward to it. Especially due to business, i did not get to have my comfort home food which is chicken rice. And since i ordered that via book the cook, i didnt think of trying to get it while i was in Singapore, which was a huge mistake. My meal came out very very disappointing. There was no soup to go along with it, the chicken was so dry and it was nothing like the picture shown on their instagram page. It was so pathetic. Since the whole cabin is business class, if you try asking the staff for anything at all, they looked like they are very busy and that youre just disturbing them. Return flight, no snacks again. I had to ask for water like 10 times. No one check on you and to see if you even need water. 18 hours on a flight, im sure you know how drying it gets. So my conclusion is, if you are paying that much for a business class seat on Singapore Airlines, you might as well go for Emirates. You get your own minibar next to you at your seat, they give you a new bottle of water everytime they walk pass and see that your bottle is empty. They feed you enough so that you are not starving, alot of snacks and there is also a lounge on the flight with sandwiches and desserts if you get tired laying down. Food is also excellent and a great portion. So this would definitely not be my first option for long haul flights. And if i have time for lay overs, i would definitely fly other airlines instead of singapore airlines. Such a disappointment.","18 hours newark to singapore","0" "2018-12-09T19:17:46-05:00","Desktop","5","review","from the lounge to the boarding and the the flight and transit in singapore ...smooth and easy and hassle free","comfortable and safe flight back","0" "2018-12-09T17:23:38-05:00","Desktop","5","review","Flew to Singapore to catch a Cruise Ship back to Australia. Took the A380 midday flight with arrival around 5.30 pm. Excellent easy flight with plenty of inflight services. A380 always appear to have that extra room.","Very pleasant flight","0" "2018-12-09T16:05:58-05:00","Desktop","5","review","My wife and I had the pleasure of flying business class with Singapore airlines recently. The experience was fantastic from check in through to disembarking. We were travelling on the A380 and it was a rather busy flight, however, the attentiveness and smiles of the cabin crew never waned and it is easy to see why Singapore flight crews are consistently rated the worlds best. My wife was pretty tired once we boarded and struggled momentarily to get her bed set up, literally in a couple of seconds we had a cabin crew member there to assist and offering any additional blankets or amenities for my wife's comfort. The food in flight was of a very good standard, we both chose the book the cook options and were not dissapointed! The range of wines available was also great and complimented the meals very well. Lounge access at both Melbourne and Singapore is also a welcome option and the food and service at both locations was very good, particularly in Singapore. From a comfort perspective, the seats are very wide, comfortable and the fully lay flat option is easy to deploy. I'm a tall guy, but found I easily fitted in the bed when it was time to sleep, albeit the range of movies on the large screen was difficult to pass up! All in all a great experience and will certainly look to fly Singapore airlines again on our next trip! The Bad: Nothing negative about the experience! The Better: The quality of the food and range of drinks The Best: The in flight service! Always attentive, with a smile and genuinely there to make sure you enjoy the flight at all times","Great service, great experience as always!","2" "2018-12-09T12:55:24-05:00","Mobile","5","review","The seats were almost like suites. They were very spacious and comfortable lie flat. Food and service was excellent. The seat and cabin were very clean. The bathrooms were always kept clean and frequently serviced. Easy check in. Lounge was very nice. One of the best airlines if you fly first. Business is very me too with other airlines. Depends a lot on the equipment. I look forward to trying the new equipment.","Great airline in first class","3" "2018-12-09T11:41:07-05:00","Mobile","5","review","2nd time I have taken this flight very convenient, great flight and great staff. Plenty of room in economy, good food and entertainment selection. Just a short stop (1hr) in Sydney and you clear customs in Canberra. Would recommend. ","Home for the holidays","0" "2018-12-09T11:31:03-05:00","Mobile","5","review","Flew from Wellington, New Zealand to London wirh my husband and two children. What fantastic service all the staff provide. Thank you.","Fantastic Service","0" "2018-12-09T10:19:15-05:00","Mobile","5","review","Minor differences between Economy abd Premium Economy but it is these differences that make your journey more comfortable. Bigger seats with more legroom and deeper pitch for sleeping are awesome options to have. The food was good and the service was exceptional. Also boarding early is a bonus","Highly recommended ","0" "2018-12-08T19:17:31-05:00","Desktop","3","review","The crew were very attentive and the seat pods very spacious but the meals were dreadful!We used the book the cook online option but both our meals were not very tasyt and the potatoes were not cooked at all The breakfast was disgraceful with a rock hard bread roll and some soggy fruit cocktail Come on Singapore airlines for the money we deserve an better meal than you gave us on this flight hoping for a turn around in std for my return leg","Disappointing business class","0" "2018-12-08T18:11:53-05:00","Mobile","5","review","Having taken SQ as my preferred airline as a true blue Singaporean, I am gladdened that my loyalty finally paid off as my princess and I have been blessed with a complimentary upgrade to Economy With bigger leg space","A complimentary upgrade to our delight on our maiden Trip to Osaka..","1" "2018-12-08T17:21:30-05:00","Mobile","5","review","SQ will be my favourite airline to travel in, recently took their flight from SIN to Seoul in Nov 2018. Punctual departure & arrival of flight, service from air crew was good. Well it depends a lot on the groups of air Steward/Stewardess on your flight. Still stays as my first choice of airline for my travels. ","Favourite Airlines","0" "2018-12-08T14:46:03-05:00","Desktop","5","review","SQ is without doubt the best in the sky. Amazing attention to the little things like hot towels, snacks, newspapers, earphones and eyeshades. Punctual, efficient and simply first-class.","Amazing little attention to details","2" "2018-12-08T14:03:36-05:00","Mobile","1","review","Singapore Airlines have been a huge disappointment in their handling of damaged luggage. Something which could so quickly of been remedied. As soon as we picked up our luggage we went to the counter to file the correct forms. This was a lengthy process considering the language barrier in Guangzhou and he evident lack of training - the forms were never filed as we were later told that they had no record and wanted us to file the form... so this went on for 7 weeks (and still does), more than half a dozen staff, 3 countries and clearly across the board poor training. I think where customer service matters most is when something goes wrong, especially directly at the hands of the airline. They have taken 7 weeks, multiple phone calls, us sending in damaged baggage forms more than twice, Emailing, repeat if ourselves doubtlessly and contacting and on Facebook. Still no compensation. Staff in three different countries blatantly not following the process and then palming us off, staff lying to us and contradicting previous conversations including insisting we sign a liability waiver stating SQ did no wrong or refusing to pay for the damage and replacement costs. This has been a horrendous experience and a very costly one. I would highly recommend another airline due to the simple fact that SQ have proven their lack of care, training, understanding or empathy towards a customer when the fault lies with them. A review I did not want to leave and have hesitated writing for almost 2 months in the hopes this would of been resolved, as is the airlines obligation.","Blatant disrespect, lack of care and ignorance","2" "2018-12-08T12:33:43-05:00","Desktop","4","review","It is good but not the best. Are these rating based only on the expensive classes? mediocre food and entertainment","disappointed","1" "2018-12-08T11:39:38-05:00","Desktop","5","review","Always use Singapore Airlines and Jet Star (affiliated to Singapore Airlines) The crew are so attentive, very pleasant and friendly. The choice of food first and plenty of snacks if required. I travel economy class but always pay the little bit extra to get the extra leg room we’ll worth the money.","Top class flight","1" "2018-12-08T07:05:24-05:00","Desktop","5","review","New planes, new seats, plenty of room and an enjoyable journey made easier by the food and service. Screens bigger and the seats more comfy for a long haul trip.","Singapore are a great airline","0" "2018-12-08T05:25:39-05:00","Mobile","5","review","The crew is very attentive, good service, tasty food, latest in-flight entertainment systems. Additional perks if flying through Singapore is the free city tour and 20$ coupon to shop at Changi airport","Its a 5 star airline","0" "2018-12-08T01:29:36-05:00","Desktop","4","review","Well presented cabin crew who were attentive. The service was good but I did not enjoy the food.Overall the flight was good.","Perth to Singapore to Delhi and return","0" "2018-12-07T20:49:30-05:00","Desktop","5","review","Took the RED EYE flight from Spore to Seoul which took off on schedule, plane was new with big screen TV. Korean BF served before arrival was good....","Warm hospitality by Singapore Airlines Crew","0" "2018-12-07T20:26:50-05:00","Desktop","5","review","Having flown with Singapore Airlines before, I was not disappointed. Beautiful, well presented cabin staff. A little cramped but isn't all economy class? Hassle free check in and bags were waiting for us at both ends.","Perth to Singapore to Kochi India and return.","2" "2018-12-07T19:54:47-05:00","Mobile","4","review","It’s been some years since we’ve flown Singapore airlines, so this hop on an Airbus A350-900 was a chance to try something new. This is a big plane, and the spacing between seats and others was good. The entertainment system was good with a great selection, and there were lots of charging and headphone options for the smart widget brigade. Meals were good and the service excellent as always. The aircon is still new so it’s ability to chill was very efficient, and we ended up using the blankets and pillows. Overhead bins are spacious. Unfortunately, I have a NZ sized 90kg body meaning the pressure points in the seat were in the wrong place for me...no amount of adjusting could do much for my lower bottom which ended up going numb. Overall the flight was good, although the Fiumicino experience is something we never want to do again with many bags. We like SIA, would love to use prem economy one day","Not half bad","0" "2018-12-07T18:33:23-05:00","Desktop","5","review","This was our last trip overseas as my Husband is handicapped! We travelled with a motorised scooter and nothing was too much trouble for the wonderful Singapore Airlines staff. This was the new 380 for a day flight and it was extremely comfortable. The Asian menu was a little disappointing, however, everything else was superb.","Amazing service from Check-in to luggage collection","0" "2018-12-07T15:53:19-05:00","Mobile","5","review","It’s been a long time since I’ve flown a full service airline. I always take the budget options because travel around Asia is all short flights. So I had forgotten completely what it’s like to go full service but Singapore airlines is definitely a step above the rest. I flew on the A380 in economy class but it was the premium economy of other airlines. As far as airline food goes, the food was good. The staff were wonderful, professional and smiling, and the uniforms are beautiful. It was class all the way!","Great airline, great staff","0" "2018-12-07T15:36:37-05:00","Desktop","5","review","I am a big fan of Singapore Airlines and have never been disappointed. Their service is efficient, friendly, courteous and timely. I have flown many times to and from SFO and will select their airline","One of the best airlines.","1" "2018-12-07T15:26:26-05:00","Desktop","2","review","We flew from Melbourne to Singapore Business Class on SQ218 which was and A380. Very disappointing, when you book and pay for business class you expect a certain level of comfort and service. It all started at the Lounge in Melbourne - small and very average food and amenities compared to what is on offer in Singapore The plane was old and tired. My seat didn't work to recline properly. The food was very average and so was the service. The flight itself was good with not too much turbulence. The in flight movie selection had very few new releases","Very Disappointing","1" "2018-12-07T12:00:37-05:00","Desktop","5","review","Check in so easy, especially when leaving Singapore, cabin crew are especially accommodating, nothing is a problem for them. Flew part trip 380 which is always a bonus.","Great airline","0" "2018-12-07T10:37:46-05:00","Desktop","5","review","all though the flight was 1 hour late we had a great flight if you are traveling to Singapore or Bangkok and have kids with you you must try to get row 5 as it has leg room and a place to hang a bed for the little ones which thy can sleep on the trip LOL.the flight it self was great the staff are so friendly will be flying with then again","room to move","0" "2018-12-07T09:22:00-05:00","Mobile","4","review","The staff on the flight were very friendly and polite. The service provided was very good and would use this airline again.","Comfortable flight","0" "2018-12-07T08:26:17-05:00","Desktop","5","review","We were pleased with the seating, food and pillow and blanket we were given. Flights were on time or early at each destination.","Nice roomy seats, great food","0" "2018-12-06T23:11:02-05:00","Mobile","3","review","It was a somewhat disappointing experience on Singapore airlines business class this time. Lounge at Changi Airport had good seatings and decent selection of dinner choices. However the ladies bathroom was quite messy, with towels on floor and toilet seat wet (ugh) Plane was older model, and the control for entertainment system was not intuitive to use. Most annoying is that seats do not recline flat, which most business class seats do nowadays. Unless you get a really good deal, I wouldn’t pay for business class for this flight again ","Older plane, seats do not recline flat","0" "2018-12-06T19:24:55-05:00","Mobile","1","review","I paid more thinking I would get better service, etc. Far from it. The combination Expedia Singapore Airlines ended up a poor choice on my part. And on top of it I realised I had bought a fare that wasn't providing miles. I guess you pay to learn.","Never again","2" "2018-12-06T12:35:57-05:00","Desktop","4","review","This was a very easy flight. Leaving and returning from Canberra is so much better than doing it from Sydney. The service and facilities were good and the few obstacles we encountered were overcome by good staff.","Very easy flight","2" "2018-12-06T05:10:20-05:00","Desktop","1","review","I booked with Singapore Airways on recommendation. I paid on line for our 2 economy tickets from Heathrow to Australia which came to £829.41 each. Total £1658.82. The website then invited me to select seats to ensure we sat together. Extra legroom was only available on the return flight from Singapore to London HR. I was obliged to pay an extra £194.00 to secure my seat selections for all 4 flights. New total £1852.82 We flew Economy from Heathrow to Singapore on an Airbus A380-800, the largest airliner in the fleet. In Economy there is no legroom whatsoever on this aircraft! It was impossible to lean down and put flight socks on because our knees were jammed against the seat in front. When I eventually arrived in Australia I telephoned Singapore Airlines and was put through from Melbourne to the offices in Sydney and relayed my complaint. I requested extra legroom for the return journey on the Airbus A380 and I offered to pay any additional cost for the difference in seat cost. Surprisingly,extra legroom seats were now available. Strange that. BUT in order to be transferred to extra legroom seats I was told I would have to forfeit the money I had already paid for my existing seats and the buy 2 more seats at full fare. I have flown to Australia several times with other airlines and have never experienced such appalling customer service as I experienced with Singapore Airways. NEVER AGAIN.","Terrible...Beware..Never Again","3" "2018-12-06T00:06:02-05:00","Desktop","5","review","It has been one of the most pleasant flight for us! What I can say is...Seamless Experience! Everything is superb and up to Five Stars Airline's Service Standard. We would like to specially thank to Ms. Melanie Liong who were serving our row. She provided the service with full of smile and passionate throughout the whole flight although it was a late evening. Everything is impeccable! Thank you!","Best Airline Ever!","4" "2018-12-05T23:51:19-05:00","Desktop","4","review","The flight was full to capacity, and a return to the stand before takeoff to disembark a sick crew member, meant a delay in our departure from Changi Airport. The actual flight was bumpy, but the crew managed to cope despite the inevitable delays in the food service, and I was able to sleep for some of the journey. Head winds and the delayed departure made the overall flight time longer than anticipated, and we arrived at Heathrow an hour late. The baggage was already arriving on the carousel in baggage claim however, which was welcome. Overall not a comfortable flight at times, but the crew remained professional despite the difficulties.","Good service, despite the crowded, delayed flight.","0" "2018-12-05T23:30:34-05:00","Desktop","5","review","This was one of the best flights I have taken in a very long time. The service, the care and the ambience of the flight were superb. My name was remembered throughout the flight by all members of staff, as well as when I was disembarking. The crew could not have done more to make the journey enjoyable and varied. The meals were served with professional skill, and the food was extremely well presented. Nothing was too much trouble. Although Everyone is aware of Singapore Airlines excellent reputation, this flight was exceptional in every way.","An amazing long haul flight experience!","0" "2018-12-05T15:51:42-05:00","Mobile","5","review","Love travelling with Singapore Airlines, the service of the air hostesses is outstanding and the plane is always very clean and comfortable. The vegan meals they provided were also very delicious and healthy. I was fortunate to have a whole row to myself on a 12 hour flight which was amazing!","Best airline!","0" "2018-12-05T15:37:01-05:00","Mobile","4","review","Was so pleasantly surprised that both my daughter and I were upgraded together from economy to premium economy during our recent holiday! It is one of the best surprise since it has been years since my daughter and I travelled together. Moreover, having a much more comfortable flight into Europe so that we had a betrer sleep on premium economy than economy definitely made our day! Of course, we had to thank God for that because we were upgraded as the flight was very full. Still need to thank SQ too for that!","Our lucky flight!","1" "2018-12-05T15:12:23-05:00","Desktop","5","review","It has been most wonderful flight experience for me. The service and food were superb. I have immensely enjoyed that long-haul flight. Cheers.","Most wonderful flight experience.","0" "2018-12-05T13:21:21-05:00","Mobile","4","review","Singapore Airline has always been my number 1 Choice. The reason is because the seats is comfortable and space is wide enough for big size and Long legs people. But I realise the food is not getting very good recently. They should improve on this. They have wide range of entertainment on the tv as well.","Comfortable Seats","0" "2018-12-05T12:30:22-05:00","Desktop","5","review","Always a restful trip, different style, better food than other airlines and very helpful staff. Long haul seems to go very quickly. Try and see. The retrun leg was Perth to Singapore to Manchester, no problems, on time and arrival earlier than scheduled.","Friendly, on time and comfortable","0" "2018-12-05T12:12:59-05:00","Desktop","2","review","I am a regular Singapore Airlines patron and have been gradually noticing their drop in standard over the last 12-18 months. I flew with them earlier this month and both the SYD - SIN and SIN-SYD flights had pathetic cabin service. The special vegetarian breakfast was a joke- a cold bun with frozen butter and a muffin. The main meal was pretty ordinary and passable. The service staff appeared non-interested and didn't seem to have their hearts on the job. The toilets were pathetic, the upholstery was showing signs of wear and tear and it just didn't feel like the Singapore Airlines of old. Will start looking at other options from now on.","Significant drop in in cabin service and catering standards","0" "2018-12-05T09:25:29-05:00","Desktop","2","review","We pay to go business on long haul so that we can have a bed to sleep. On both legs of our flight we could not use this precious facility. The design made it impossible as I have a knee problem and my husband is recovering from a stroke. We normally fly with another air!ine but decided to try Singapore all I can say is we dread the return journey. We will not use them again. Flights were SQ361 and SQ285. I also found the service at mealtimes haphazard and felt neglected at times. We normally fly Qatar.","Unsuitable business class beds","0" "2018-12-05T07:56:48-05:00","Desktop","5","review","Very good service on the return flight to London and interestingly, much better quality food than on the outward flight. I wonder if Singapore Airlines use different caterers on flights from Changi? Vegetarian food was really very good. Service levels in general were excellent - even in the cheap seats where we were! Only disappointment was the limited choice of up to date movies.","Excellent service","0" "2018-12-05T06:15:44-05:00","Mobile","5","review","SQ 861 - HKG to SIN Fantastic and professional service throughout the flight. Hot towels were distributed at the start of the flight, followed shortly by a drink and meal service. Stewardesses were quick to respond when the call light was on and services were provided quickly. Entertainment system was touch screen and stocked with a wide variety of the latest films, tv series, music, podcasts and games. Toilets were clean. At approximately 200 USD for a return flight during promotions, it is no wonder why Singapore Airlines remain the number one choice for casual and business travellers alike!","Fantastic service","1" "2018-12-05T05:57:43-05:00","Mobile","2","review","This is the latest fruit platter meal from Singapore / Silkair company . The flight details is SQ181 Bwn Sin 05dec18 Either the chef / crew were seriously creative &/or the airline company is on severe cost cutting ! Got double same fruits portions served taken from normal meal . Hope normal meal recipient was not out of its fruit dessert portion . Need to lower down high expectation on this airline company . Can’t expect getting same thing order during booking time .","Creative workforce or cost cutting ? ","0" "2018-12-05T05:01:42-05:00","Desktop","5","review","Fantastic service from Singapore Airlines, the cabin crew worked extremely well to make our long flight as comfortable as possible in economy seats! They exercised their well practiced routine with serving food and drinks and dimming the lights just at right times for our night flight from Heathrow to Changi Airport.","Trip to Singapore & Australia","0" "2018-12-05T01:20:29-05:00","Desktop","5","review","Loved the new A380 seat design. So much easier to decoy the bed. And even better we cauliflower the divider between us, down to squab level so that we could see each other & chat easily throughout the flight. This airline continues to provide great service & comfort. Been flying with them for 20+ years.","Fab New Seats","0" "2018-12-04T17:13:29-05:00","Desktop","3","review","Specifically regarding comfort - the worst business class I have ever experienced. The 2-2-2 configuration of the seats isn't ideal, particularly if you're the sucker (me) on the window. The seat isn't full recline either, so don't expect to get any comfortable rest.","Great service. Dreadful Business Class","0" "2018-12-04T17:02:35-05:00","Desktop","5","review","On my return flight to Singapore from Taipei, there was a 2 hour flight delay. The ground staffs took care of the passengers really well and ensured that all passengers were comfortable in the waiting area.","Comfortable","0" "2018-12-04T16:49:34-05:00","Desktop","3","review","I did not book the Seafood meals, but believe is in my records whenever I travel with SQ. Forget to input my miles. Crew are polite and friendly. Toilet looks old and the seats cover had parts pealing off. Seats cushion not comfortable. Control for the TV screen is not function well - need to press the button very hard. Choice of movies are limited.","Flight is old and seats run down.","0" "2018-12-04T13:47:50-05:00","Desktop","4","review","the staff were good different to flying qantas where the staff look directly down the aisles and avoid eye contact with passengers the space is roomy, food and service good but the cost is about $8,500 return Worth it??? not sure","business class is expensive","0" "2018-12-04T13:30:07-05:00","Desktop","4","review","Singapore Airlines and Silk Air are the only way to travel to Phuket. Despite some of the aircraft appearing a little tired, the service was great, staff very friendly and food and entertainment are pretty good. Our inbound flight was late so we fully expected to miss our connecting flight to Phuket but the Ground Staff both in Singapore and Phuket were pretty amazing! They arranged our speedy transfer through Changi Airport and ensured that even if our luggage didn’t make the connection, we did ! More th an adequate compensation was paid to us on arrival in Phuket and our luggage greeted us in the hotel lobby by 10.30 the next morning. Awesome service! Thank you!","Quick and easy","1" "2018-12-04T11:53:46-05:00","Mobile","5","review","Always has been my jet of choice for both leisure and business. The service as usual has always be perfect and your reasonable request will always be met.","Singapore Airlines","0" "2018-12-03T23:42:49-05:00","Desktop","5","review","Short flight with big plane ; service and facilities were excellent; food and entertainment available on flight.","Direct Flight to Denspar","2" "2018-12-03T22:09:04-05:00","Desktop","3","review","Starting in Manchester the Aspire loung was dreadful.Very small sectioned off for Singapore customers.The lounge was packed ,the food was basic and staff struggled to keep up with demand.The coffee was disgusting. The flight .There was no bottled water at your seat.There was no gift bag! No moisturiser,lip balm hand cream for the 17hr journey.No Sauvignon Blanc wine.Only Californian Chardonnay or German Riesling. Food was OK.The entertainment was disappointing. The business section I was in only had 5 or 6 guests but the cup of coffee i asked for never materialised. My second flight to Melbourne with Singapore Airlines was much better. In the past I have flown with Air New Zealand my travel agent persuaded me to change.Not convinced.","Disappointing flight with the best airline","1" "2018-12-03T21:49:47-05:00","Desktop","4","review","Singapore Airlines are always have been a great way to fly for me. But due to some cost-cutting, their service in Economy is now worse compared to Korean Air, Qatar Airways. Here my usual review of the strong and weak sides of SIA economy product experience PROS - New aircraft and fantastically maintained older aircrafts - Great economy blankets - Nice choice of drinks - Fantastic food on Singapore-Hong Kong service with ice cream - comfortable seats - nice selection of magazines on board CONS - worse possible economy headphones, Emirates, Korean, Qatar are miles away - very poor catering on Singapore-Brisbane-Singapore sector: meals are not tasty, no any desserts/candy/cookie coming with coffee/tea service - Staff is not consistent - I asked for a bottle of water for my pregnant wife, on BNE-SIN sector we were waiting for 40 minutes - Flight attendants are not supporting the cleanness of lavatories during the flight - No amenity kits in Business class - No places to have a nap in Singapore flagship business class lounge We have been disappointed with my wife as we have been expected a better flying experience on an 8.5 Hours flight","Singapore Airlines experience is affected by cost cutting","4" "2018-12-03T21:41:22-05:00","Desktop","2","review","It was my first and last time to use Singapore Airlines. My fiance and I flown from Dubai to Singapore and Singapore to Kuala Lumpur. I could not believe how Singapore Airs became the top Airline in the work ranking? because both our flights (DXB to SIN and SIN to KUL) had delayed for total 5 hours, which caused us to miss our next flight to Kuching. In addition, the food was really worse, it is like the food they give to prisoners/immigrants in movies. I will never use Singapore Air anymore in my entire life.","Two Delayed Flight and Worse Food","1" "2018-12-03T21:39:25-05:00","Mobile","4","review","It’s an amazing experiences during this trip. The staff were really helpful and provide good services except they were changed our seat without informing us. ","Singapore airline suite ","4" "2018-12-03T20:52:52-05:00","Desktop","5","review","One of the best flights in terms of seat comfort , leg room , cleanliness , and food and drinks and best service by the crew .","You wont feel youre flying in a giant metal tube","1" "2018-12-03T17:30:33-05:00","Desktop","5","review","World class best service to its customers with polite cabin crew and always attentive to the passengers. In flight entertainment to make your smooth and lively. Food is always a top notch thing and they know what passengers expect. 5-hour long flight was too good in economy seats with good legroom space. I would always prefer to fly with Singapore airlines.","Amazing trip with FlySQ","0" "2018-12-03T14:41:06-05:00","Desktop","5","review","We have a great flight during Surabaya, Indonesia to New York, USA. Singapore Airline (SQ) has a well maintenance aircraft. The aircraft is very clean and although we used economy class, the leg space is enough for us. Their food also delicious although for kids menu the main food sometimes not quite fit for kids because of the menu and the taste. I think they can improve the kids menu. The most enjoyable is the flying condition. They could navigate the aircraft as convenience as possible for the passenger. Although at the beginning they said that there would be some air turbulence due to the weather condition, but Thanks God we don't have it. So, I really recommend to choose SQ, moreover if we have long distance journey :)","Very Enjoyable Flight","0" "2018-12-03T12:40:56-05:00","Mobile","5","review","Had a very pleasant trip on Singapore Airlines. Customer service from the time we checked in to the time we arrived was very good. The flight attendants were very accommodating. The trip was on schedule.","Nice trip as to be expected (RT)","0" "2018-12-03T10:55:29-05:00","Desktop","4","review","I used Singapore Airlines this time flying from Hong Kong to Perth and return. The outbound leg: departure delayed by 25 minutes, plane actually took off an hour after the scheduled departure time. Arrival time delayed by 20 minutes, shortening my transit time to 60 minutes. Luckily the transfer was within the same terminal. Inbound leg: I was surprised that being Singapore Airlines, they used a gate (A6) at T3 (for Singapore to HK) which necessitated walking down a flight of steps (no escalator or elevator), for transfer on a shuttle bus to get to the plane. This is unsatisfactory, if you need to walk with assistance or are pushing a pram. The meals are still good (Economy Class). The S$20 transit voucher is generous. However, the in-flight entertainment and in-flight magazine are not as good as those on Qatar Airways, in my opinion. No free wifi for Economy Class.(Compare again: Qatar Airways provides free wifi for 30 minutes for Economy Class). As for Changi Airport: the carpeted floor is not good for wheels (suitcases, trolleys, prams, etc. this has been my impression since I used the airport many years ago); the arrangement whereby you need to show your passport to register to get a password for using wifi is super unfriendly (this has been in place for ages for as long as I could remember). I have not used another airport which requires such cumbersome control in the name of security. Think again, Changi Airport.","Generally good, still room for improvement","1" "2018-12-03T09:29:55-05:00","Mobile","5","review","I had my first experience with Singapore Airlines, I was going on my first Tour Group hoilday to Thailand. I loved Singapore airlines, the staff were lovely and helpful, food was ok with 2 choices for dinner, I had breakfast and Dinner. Comfy seats with a pillow and blanket, hot towels before take off and landing, toilets were clean. A truly memorable experience.","First time long haul traveller ","1" "2018-12-03T08:03:56-05:00","Mobile","5","review","Well looked after throughout, nothing too much trouble.. food brilliant and drinks on top. Definitely use again. Staff are amazing.. all over it","Great flight","0" "2018-12-03T02:40:14-05:00","Mobile","5","review","Flew from Bangkok to Bali with a change of planes in Singapore. I was able to fly their new Dreamliner in business class which was amazing. The service by the flight attendants and the food served had to be one of the best business class flights I’ve taken.","Singapore Airlines Business Class","0" "2018-12-03T02:14:42-05:00","Desktop","5","review","After recovering from an unexpected hospital stay in Adelaide, I booked an SQ day flight back to Singapore online. Feeling still weakened, I also requested wheelchair assistance at both airports. Not to cause any inconvenience to other passengers, I was ushered to my seat as the first passenger to board but the last to leave! Being tall, I was given an aisle seat near the toilet should I need to ease myself. Once in a while, a friendly stewardess would come by and inquire if I was ok. During lunch, although the fish looked good, I did not finish it as I was feeling slightly nauseous. If not for my poor state of health, I would have enjoyed the fish with a glass of white wine. I'm happy that their flight service has been pretty consistent since I flown with SIA several times since 1979.","Consistent good service as my previous trip 2 years ago","1" "2018-12-03T01:43:43-05:00","Desktop","4","review","Flight was ok - slept mostly. Stewardess and steward were rather efficient going about their tasks. Friendly, kind of though not engaging, but efficient in meeting requests. Aircraft toilets were not the cleanest. probably passengers were the culprits too. Will be nice to have some air-fresheners or a fan to draw out the staleness. Food quality was ok, beverages were good. Hot towels were a welcome upon boarding and just below landing. Overall flight comfort 8.5/10","You get what you pay for","1" "2018-12-02T22:38:01-05:00","Desktop","5","review","We had a fantastic flight with Singapore Airlines. The staff were amazing food was really tasty and good. The plane was an older one but there was heaps of room in our seats.","Great flight at night!","1" "2018-12-02T21:27:57-05:00","Mobile","2","review","Upon check in receptionist didn't bother to establish eye contact. Me and my hubby were sandwiched in between 2 couples who obviously only wanted to seat in ailes and we're probably gold members as they were served food an hour ahead of us. Finally we were given a choice of food but after 10 minutes attendant came back that there is only fish left. What's the point in giving choices when there's none. So ended up disappointed and hungrier. I think it's only good to travel business in this airline as tried it the first time we flew with them. Seats though in premium economy are not bad if they could have managed the seating assignment better. Was surprised how unthoughtful service was as heard only good stuff about Singapore Airlines. ","Poor seat assignment and Service","0" "2018-12-02T17:19:42-05:00","Desktop","3","review","I traveled in Singapore Airlines after 2 Years. I found the Level of Service has dropped. They used to be one of the best in the Asia Pacific region. I prefer Quarter Airlines than Singapore Airlines.","It is Average,2 people (Gentlemam and a Lady from the crew),Had the Customer oriented attitude.","3" "2018-12-02T16:42:30-05:00","Desktop","5","review","We had a great experience in flying with singapore airlines.The crew are very friendlly and accomodating. They are always smiling and always making sure that the passengers are comfortable in their seats specially children inside the flight.","GREAT FLIGHT","0" "2018-12-02T15:07:44-05:00","Desktop","5","review","Checked in on line.30kg luggage Clean and comfortable seating areaGood in flight foodAlcoholic drinks included","Holiday","0" "2018-12-02T14:35:29-05:00","Desktop","5","review","We recently enjoyed a 5 day holiday in Singapore and flew return by Singapore Airlines. The plane left and arrived on time for both legs of the trip. We have generally used budget airlines in the past to get savings however we really do believe it is better to pay that little bit more for the full service and timetable reliability. In addition we found the flight crew to be professional and very friendly. Will use this airline more often in future, highly recommended.","Singapore Airlines deserves its high reputation","2" "2018-12-02T14:01:35-05:00","Desktop","4","review","Singapore Airlines is better than most. Other than a mechanical issue which caused a flight cancellation, the actual flights on Singapore were great. Service was top notch. Hot towels when you took off and before every meal. Beer, wine, or liquor even in coach. Good meals. Nicely dressed and pleasant attendants. No complaints at all. I would even rate it higher than emirates, and definitely higher than all of the US based airlines. Aircraft were new.","I rate Singapore Airline as one of the best","0" "2018-12-02T12:39:19-05:00","Desktop","1","review","My wife and I fly regularly to Australia, we thought we would try Singapore Airways on this trip. Purchased an upgrade to Premium Economy at a cost of £210 each. What a complete waste and money! On the plus side was the larger seats, more leg room and good attendants. On the negative side, was the food , although pre ordered on line, was dreadful, with the beef bourginon awful, choice or one red wine and one white wine, both cheap and undrinkable! Then an hour into our flight, obese economy passengers, who were too fat for the economy seats, were upgraded to Premium Economy free of charge! Don’t waste your money upgrading, or if your obese ask for it free!","Upgrade to Premium Economy","2" "2018-12-02T04:26:02-05:00","Desktop","4","review","New air craft, but poor customer services at London Heathrow airport check in counter, great meal and choice,","NEW AIR CRAFT","0" "2018-12-01T23:48:39-05:00","Desktop","4","review","It was good, food was not great. We were comfortable with adequate leg room. Disappointed with the movies, but that's me, would have liked a few more choices.","Singapore airlines was pretty good","1" "2018-12-01T18:26:47-05:00","Desktop","3","review","We were expecting good things but I rate Qantas, Emirates and Air NZ much more highly. They ran out of our preferred meal choice 4/6 times (there and back). The water service was in tiny plastic cups, half-filled, and too infrequent. An additional request for food for my daughter was refused (""meal service will be soon""...it was two hours later) - there was a ridiculously long break between meals on the Zurich to Singapore leg. Entertainment choices were limited...very few first release movies or series. I was rudely and repeatedly ordered to close my window shutter - despite the ones in the rows ahead and behind being open, and despite me having paid extra to secure a window seat. The check-in service at Canberra and Zurich was very good...except that we were provided with the incorrect information, having been told we needed to collect our bags in Sydney prior to flying onwards to Canberra. Staff at Sydney Airport (not SA staff) were incredibly rude when we followed the directions and didn't - as we were apparently meant to ESP-know - go through to the international transit area (I thought Canberra was domestic...but what would I know!). The SA planes were without doubt very well maintained throughout the flight...the bathrooms remained spotless. If it wasn't for this and their excellent safety record I would probably avoid for future flights.","Very clean, but average service, food, entertainment","2" "2018-12-01T14:16:31-05:00","Desktop","4","review","Over the past few years I’ve flown with a lot of different airlines’s business classes, and I’ve learnt that the key to providing an amazing onboard service is getting a good grasp on all the elements, rather than doing really well with one and letting the others suffer. As we all know, there is no such thing as perfection.. especially when it comes to airlines, and there are always flaws but I’m reasonably confident in the statement that Singapore Air is one of the best and covers all the relevant bases pretty damn well.
 As I said, no airline is perfect and Singapore airways is no exception. There are definitely things that I would change but on the whole they are one of my preferred airlines to travel with.

I’ve flown with Singapore a few times, but this particular review is of their old version business class on their A380-800. For those of you who aren’t plane geeks, the A380 is the double decker giant of their fleet, with downstairs holding 333 economy & 38 premium economy seats and the upper deck holding 60 business & 12 first class seats.
You might be lucky to still get a version of the A380 with the old business class but if you do them your in for a treat.. savour the moment as this won’t be around for much longer!

 Although lacking an onboard bar, SQ's superjumbo’s old Business class is home to some of the widest business class seats to grace our skies. In fact the Singapore air old business class seat puts most airlines’ first class products to shame, it really is a positively enormous seat!

 Anyway before I get into it, heres some basic useful info for check in that might be useful if you decide to travel Singapore business:
 * Frequent flyer program: KrisFlyer, Star Alliance. * Priority check-in: Keep a look out for the blue carpet and 'business class' signage at the check-in hall. * Checked baggage allowance: 40kg, raised to 60kg for Star Alliance Gold, KrisFlyer Gold and Velocity Platinum; and 80kg for all PPS Club tiers. * Carry-on baggage allowance: 2x115cm bags at up to 7kg each, plus one additional item such as a laptop satchel or duty-free goods. * Priority security screening: Most airports will accommodate a priority screening lane. * Priority boarding privileges: Business class was called to board with Suites Class (first), and airline members prior to opening the economy passengers. 

On this particular journey I was travelling back from Singapore to London Heathrow. On the way out I had sampled the New business class on a different aircraft which ill review another day!
 If you’ve ever been to Singapore you’ll know that Changi airport is one of the best in the world, its beautiful and offers endless entertainment for its guests including its own cinema, butterfly garden, and even a fully kitted out 5* Crowne Plaza hotel inside the airport. 
But for me, it was straight to the lounge to enjoy the benefits of some of the money id just spent..
 With showers, Charles Heidsieck Champagne at any hour and calming instrumental music playing in the background, it's a great place to both relax and be productive.
This particular lounge in terminal 3 is also entirely separate to the adjacent KrisFlyer Gold lounge used by frequent flyers travelling in economy, but can also be accessed by airline members flying with SQ in any class of service. You'll also find a SilverKris business class lounge in Terminal 2 should your flight depart from there, although SQ's flights to Australia and Europe all use T3. I highly recommend taking advantage of the lounge if you have time as its a great way to have a much needed refresh before a Long flight, especially if you’re on a stopover. After having a quick shower and freshen up and also making the most of the alcoholic beverages in the lounge, it was now time to board the plane. As I said before, SQ waste no time getting the premium passengers onboard so there is minimal waiting around. 
As soon as you’re on board you’re greeted with a smile by one of the singapore air staff who are renowned for having some of the best hospitality of any other airline. Once my ticket was checked I was guided to my seat, where I was seated for all of 30 seconds before someone brought me a glass of champagne and a hot towel. A really nice touch by SQ, and one now adopted by other airlines is that the crew have your name memorised from the manifest and for the whole flight you’ll be addressed as ‘Mr Mitchell’.. or whatever. Singapore even go there extra mile and if you’re with their loyalty programme and they have your previous flights on record, they’ll even have noted small details from your previous flights such as you having a coffee before landing for example, and just like Magic they’ll come round and offer you a coffee just before landing. It really is the nice touches like that which I love about Singapore air. 

Anyway, lets talk about the seat, as thats where you’ll be spending the next 12 hours..
Singapore Airlines old A380 boasts one of the widest business class seats in the industry, measuring a whopping 30 inches when upright.. I’m a big guy and you could’ve fit 2 of me in this huge armchair (a squeeze but still doable) it really is crazy big. 
just to do a quick comparison, emirates’ a380 business class seats are a mere 18.5 inches wide, while Etihad's business seats are at 20 inches.. a massive difference. 
However after flipping the seat into bed mode this huge width does become somewhat limited. If youve flown Singapore business before you’ll know they don’t use any conventional seat design, its unlike any other, and with these you aren’t able to turn your seat into a bed by just clocking a button. Actually its a matter of getting up and folding the back of your seat over to make it a bed. I always thought this was a bit of a bad feature and a bit of a ’steam method’ compared to other airlines but hey ho. Once this is done because of the seat configuration you have to sleep kind of diagonally so your feet slot into the space in front of the seat in front of you. Its a strange design but I’ve had it before and its not uncomfortable and still offers good space. 

A little tip, get the bulkhead seats as they don’t have this problem and you’re able to practically starfish in bed! I got the bulkhead on this flight, and even with me being 6Ft1 tall I had plenty of space and it was so bloody comfortable! I was able to get a good 7 hours sleep on the overnight journey home to London.You can also signal that you don't wish to be disturbed from your bed If you don’t want to be woken up for meals. When I did wake up a handy cover in front flips open to reveal a mirror so I could inspect how mental I looked after my nap. Also tucked away are two USB power ports and a multi-country outlet so you can keep your tech juiced! 
The seats were great as far as size and comfort goes, but regrettably they were starting to show their age after debuting in 2007. 
the controls and remote were all proper old school and the buttons were mostly worn down. But you know what is just aesthetics and I can forgive them for that.

 Now I don’t remember a great deal of the taste of the food on this flight because, big shock, I was trashed.. ironically I’m not actually a great flyer and I tend to get a bit heavy on the champers when I’ve got a Long flight.. its basically tradition now and its not going to change!
 while were on the subject of champagne.. champagne lovers will also take comfort in the 2007 Taittinger Brut Millésimé.. an impressive choice when most other airlines typically reserve vintage bubbles for first class passengers.
 As for food, I know SQ offer An extensive delectables menu to fill the gaps in between meals, with 13 snack choices including noodles and sandwiches and that kind of thing which I took advantage of after breakfast. Later in the flight lunch was served.. I had the chicken and mutton satay sticks with onion, cucumber and peanut sauce which was pretty damn good. I also ordered a goose liver foie gras which again I really enjoyed. For my main course I was presented with a staggering amount dishes to choose from.. there was literally like 50 choices, which lets be honest is absolute madness.. but pretty damn impressive. After taking my time reading the menu, I opted for SQ's classic lobster Thermidor. Sautéed in butter, flambéed in brandy, sprinkled with cheese and served with creamy mushroom sauce, garlic and spicy mustard, buttered asparagus and yellow rice.. it was mouth watering and beautiful.. it's again something I’d expect to find only in first class.. but it's still a real treat for business class passengers. 

For the people like me who enjoy using a long haul flight to catch up on movies, lets just talk about their entertainment systems.. KrisWorld, SQ’s inflight entertainment system, delivers a great variety of movies and TV shows on a 15.4-inch seatback LCD screen, or you can also connect your iPhone/iPod via the data ports or something more conventional such as a portable DVD player using standard TV RCA connectors. There was a good selection on my flight and I didn’t even have enough time to watch everything that I wanted! SQ provide Noise-cancelling headphones which do the job perfectly.. although a little uncomfortable on your ears after a few hours they’re a welcome necessity. They offer wifi onboard at extra charge but I wouldn’t use it unless I really had to as its pretty useless at the best of times and pricey for what you get.
 Service on this flight was totally exemplary, whats great is that because of the small segregated sections of the upper deck you'll generally always be served by the same two or three crew members, who in this case took no more than 30 seconds to answer call bells and were so attentive that often two flight attendants would arrive simultaneously to offer assistance. I expect nothing less from Singapore air and this is of course where they get their ‘best of the best’ reputation from. 

 As I said at the beginning, a great in flight service counts on a good balance of all the elements required. Singapore air time after time delivers on this with a consistently above average service on all counts (with most elements being nothing short of excellent). The service, entertainment, food, and all the little touches are top notch and you really are extremely well looked after throughout the entire flight.
 Yeah, sure this versions’s seats were a little dated. But you know what? I actually prefer this, if you can get past the aesthetics and concentrate on the comfort then its actually a much more pleasant hard product than some of its more modern versions. 
The of course, the Singapore a380 also lacks an onboard bar which many of its competitors now offer, but to be honest I always see the bars as more of an unused novelty. I’ve often popped to the bar on a flight for a picture but rarely for anything else. When I can get drinks delivered to my seat at the push of a button I’m not sure why everyone gets so excited about getting up to have a drink at the bar? So its no biggie for me and I wont mark it down for that. 

Overall, Singapore air is hands down my favourite airline to fly with. Their hard product is always amazing (old or new) for space and comfort, and its also unique in the sense that no other airline has the same as them.. meaning its a totally unique experience. But even as far as their soft product, customer support, in-airport care, lounges, loyalty programmes, onboard service, hospitality, in flight entertainment and food.. they excel in all of them and give all other airlines a good run for their money! Even being on an older plane does not mean you get worse service.. their amazing service is provided throughout their fleet. The only thing they don’t offer which some of their competitors do is airport chauffeurs for premium customers.. which is something they should look into as its a great seeing point and a nice touch. 
Of course, all these luxuries do come at a price, SQ is one of the most expensive airlines for premium seats but they justify it with the product that they offer.. if money is no object then of course opt for Singapore air as they really are second to none in my books!","This version is dated.. but it still delivers in every single way!","56" "2018-12-01T12:55:39-05:00","Mobile","5","review","My recent flight on Singapore Airlines was no problem,service was excellent,flight was on time and arrival on time,good allround economy flight.","Recommend","0" "2018-12-01T12:52:44-05:00","Mobile","5","review","Why did I chose to fly to Singapore? It wasn't actually on my travel plans... However, it was cheaper to fly to singsore from karratha than it was to Perth. Thank you Singapore Airlines for being reasonable on pricing! Yes it was even the same flight I would have got to Perth anyway. Bonus, but now I get paid to take an international flight too!! Anyway, beyond price which was my driving factor, as well as many of the other passengers, the service was great, seats comfortable, good luggage allowance, and even the meals (Perth to Singapore leg) were even pretty nice for airline food. Definitely recommend them. They also code share with virgin, which ensures a reasonable level of service on the domestic leg. ","Usual great service","1" "2018-12-01T11:21:31-05:00","Desktop","5","review","Not the first time we have done this trip but seems to be the less hassle route compared to the middle east one's and changi airport is user friendly, clean, nice atmosphere, plenty food and drink areas and of course shopping, the A330 inbound was usual straight forward, nice food & drinks when needed crew always came across nice pleasant & efficient to us would have liked a stop over but will have to leave that for a more holiday extended look round, first timer's if your looking for a less hassle clinical place do singa's nice place to start,","Something to Singer's about","1" "2018-12-01T10:34:28-05:00","Desktop","5","review","First time flying with Singapore Air, first time flying the new A350. Was interested in limiting the number of lay-overs/stops, so I chose Singapore Air. I really believe that 17.5 hours in the air is too long, but Singapore did everything right to dispel that. The food served and the staff serving are wonderful. At 6'3 and 240, I spent the $100 extra for and exit row seat... it was well worth it for the comfort. I have flown with other asian airlines and the are all customer oriented. Singapore just seem to rise above that in service and the food experience. The airplane and flight crew made it a very smooth flight. If only they could help with the jet lag :>). I would recommend this airline to anyone considering a trip across the pond. The only downside is that babies tend to travel and occasionally let everyone else know they are in the cabin.","Long flights, no surprises, exceptional service","0" "2018-12-01T09:54:25-05:00","Mobile","5","review","Excellent flight to Singapore- new plane, exceptional service and decent food. Even in economy it felt good. Service streets ahead of many other carriers. ","Excellent flight ","1" "2018-12-01T09:33:55-05:00","Desktop","5","review","Happy to endorse and would always pay extra for premium economy for the extra legroom and tilt. Side seats are preferable if available in twos.","Great value and good service","1" "2018-12-01T07:57:34-05:00","Mobile","5","review","We flew on one of their 777-300er's. It was my first time on that particular type of plane as I usually fly to Asia on the Airbus a380. The plane was well laid out and the seats were comfortable. Boarding was quick and easy for a plane this size. The food was pretty good and plentiful. The crew however was amazing. I somehow injured my arm during the flight and was in extreme pain. The crew made hot and cold packs for me and wrapped my arm for compression. There was an empty row that they allowed me to lay down in to make me more comfortable. The really went above and beyond for me.","Great flight and great crew","2" "2018-12-01T07:47:24-05:00","Desktop","5","review","Only 2,5 hours flight, but still filled with a great meal, good cocktails and good entertainment. Topped with professional staff who also had a good sense of humour.","wonderful experience","1" "2018-12-01T07:34:40-05:00","Desktop","5","review","We booked several Singapore award business class flights for regional travel around SE Asia in the fall of 2018. The process of booking award flights was easy and straight forward. Unlike USA legacy carriers and some other alliances, seats were available and released for awards, even for two people. This leg was DPS (Bali) to CNX (Chiang Mai). Excellent service and comfort on A330 and B737. Excellent air crews and attentive service. Slightly disappointed with the Silver Lounge in Changi Airport T-2, with it's dark interior, but it's a minor gripe as we always enjoy the lounges especially as compared to other airlines/alliances. We will continue to book award flights on Singapore Air, the product is very good and consistent.","Excellent Service","1" "2018-11-30T19:15:48-05:00","Desktop","5","review","Took the early flight from Perth to SG. They using the new 787 from Perth to SG. Previously tried the business class and this time tried the economy class. Compare with A330, the flight entertainment screen is way bigger and the seat is comfortable too. Flight service was always good with them so no issue at all.","Consistent service","1" "2018-11-30T17:38:58-05:00","Desktop","4","review","As always, flight and cabin crew presented themselves well. I flew from SIN to PER (Perth) on their 07:40 am flight. The breakfast selection could have been better. Even the little bits of ""Tim-sum"" (Yum-char) looked tired. ","food selection could be better","0" "2018-11-30T13:02:19-05:00","Desktop","5","review","Economy level travel on Singapore almost feels like business class on any other airline because of the wonderful flight crew.","Always excellent","1" "2018-11-30T12:13:28-05:00","Desktop","3","review","After a wonderful flight from Frankfurt to Singapore with Lufthansa and worn out from about 28 hours travel already we were looking forward to our 7 hour flight from Singapore to home in Melbourne with Singapore Airlines in the fairly expensive [everything above Economy Class is with this airline], Premium Economy class. We had previously traveled Economy Class with Singapore Airlines many times as we made our way to Myanmar over the previous 7-8 years from Melbourne. We boarded and left on time around 11pm and were seated in our older style seats, with a bit more room to stretch out a bit, received the warm towel to freshen up and then we took off home, on time. Our problem was, its late at night and after receiving out moist towel and taking off, all the cabin staff seemed to have totally disappeared! FOR AT LEAST 2 HOURS....and with our eyes hanging out of our heads, the crew finally reappeared. We weren't hungry but would have loved the opportunity to be offered a drink of water at least. Instead we were left to amuse ourselves with the filthy, worn out KRIS magazines in the back of the seat in front and battle fatigue with our parched throats and empty stomachs. No service of any kind for at least 2 hours is not what we thought Premium Economy meant. We aren't rich and we aren't toffs either but please....some service for the extra cost would have left us satisfied. NEVER AGAIN WILL I FLY SINGAPORE AIRLINES. When I contacted their customer service department I basically got a standard feeble reply plus a bit of mayo. Apparently that's standard service in Premium Economy with Singapore. My advice, don't pay for a Premium Economy ticket with this company. Lufthansa's service, cost and overall product is way better and way cheaper. In the end we have learnt a lesson and we will put this experience foremost in our minds when we travel next.","Premium Economy is a Hoax","3" "2018-11-30T09:55:25-05:00","Desktop","4","review","I love Singapore Airlines. The service is super. Very attentive flight attendants- The entertainment system is excellent. So many movies to see. They have a lot of good movies. The TV selection is a bit poor but the movies are great. The seat is sort of uncomfortable. It is way too narrow. I felt like a sardine. The food was reasonable. I cannot say it is good but it is not bad either. The flight ticket was reasonable as well. In sum, Singapore Airlines is a great option. Good price, good service but super narrow seats. If you are an economic traveler that wants to good service, this is the flight for you. If you can afford some extra leg room, please do so- Or you will come out compressed when you get off- Still love the airlines and will keep flying through Singapore Airlines-","Good but space limited","1" "2018-11-30T08:30:23-05:00","Desktop","3","review","first flight from heathrow to Singapore poor food one meal inedible in my opinion. chicken Kiev two mouth fulls left the rest awful taste. air crew seemed to rush through the meals as quick as possible not relaxed like previous flights breakfast was a bit better .the seats for a fourteen hour flight not the most comfortable and not much leg room.the second flight from Singapore to Christchurch was no better food was better but both mine and my wife's seats were defective. both seats would not recline and my video screen did not work.very uncomfortable and boring. so all in all will think twice before booking with them again.","not the No 1 airline i was expecting from previous flights i have had with them","0" "2018-11-30T06:56:35-05:00","Desktop","2","review","My premium economy seat had a giganic hole in it so it was very uncomfortable. In addition, the seat file in front was broken so the magaizines were falling out on one side thru the trip. The food was cold and unappetizing. Crew was average in service.","Average at best","2" "2018-11-30T02:32:04-05:00","Desktop","3","review","The legroom is small and the seat seems to be narrower than the other aircrafts operating by Singapore Airlines. The seat configuration or layout is rather peculiar. Seat No: 41C and 41H (seats with better legroom) are practically blocking 1/3 or 1/2 of the passage when coming from Premiun Economy class to Economy class. Sitting on these seats, you have to be careful to avoid any passenger or food cart from knocking into your leg.","The Singapore Airlines A350-900 is not a comfortable aircraft","1" "2018-11-29T22:00:06-05:00","Desktop","2","review","My husband and I travelled from Singapore to Brisbane on 25th November. As soon as we had taken off the passenger in front of me reclined her seat as far back as she could. My Ipad which I was using at the time flew out of my hands. Next her husband did the same. My husband kindly asked them if they could perhaps straighten their seats a little but they ignored him (and yes they did speak english) They were not sleeping at this time just chatting. The cabin crew then served drinks and due to the very small space between the back of the seat in front and my husband the crew member dropped a glass of orange juice in his lap covering his pants and the neck cushion he had on his lap in juice.The crew member apologized but said she could not make the passengers move their seats.Her suggestion was for us to recline our seats back and inconvenience the people behind. I realize there is very limited room in economy and the world is full of ignorant people but surely seats should be straightened when food or beverage is being served. The food was unapertising also. One of the toilets was not flushing and the other one I had to use left a lot to be desired. Perhaps if they want to pack in the maximum number of seats they should look at how far back seats recline. We had a miserable flight especially my husband who had to put up with wet trousers all the way home. Oh and yes the neck cushion was ruined and it was new!","No room (Leg room insufficient)","3" "2018-11-29T21:03:30-05:00","Desktop","5","review","My very first premium economy experience for Singapore Airlines. Having flown Singapore Airlines many times, it was the first time to be on Premium Economy direct flight from Singapore to Newark New York. The 18hours flight was bearable with wide selection of movies. There were three meals served, with drinks and snacks in between when you require. The lavatories were quite clean throughout the flight, with facial mist provided. The extra legroom and the leg rest made the flight very comfortable. The seat was also spacious. I wouldn't have chosen other airlines if I want to fly to New York again. The direct flight sure saves a couple hours of overall flying time. I highly recommend this flight.","A wonderful direct flight experience to Newark New York","2" "2018-11-29T18:45:52-05:00","Mobile","1","review","Selected the seat for extra leg room and regretted doing so from the moment I boarded the flight. From boarding passengers to air crew trolleys, all decided to encroach on my personal space by stepping on my foot to pushing their bags in my face. The 8+ hour flight was probably one of the most painful thanks to this “special” seat. Every time I tried taking a short nap I was rudely awakened to somebody stepping on my foot or another trolley banging into my knees. All I could do was stay alert the entire flight to save myself more pain. Personally, I would suggest the SQ team to try one of these seats themselves and let me know their flying experience! The least the airline could do is to have seat legends that warn passengers of possible risks associated with seats such as these. Similar to concert tickets wherein seats with restricted view are clearly called out letting the ticket purchaser know exactly what they are selecting and potentially getting into. I don’t think it’s the air crews fault or my fellow passengers but the seat position which stands out like a sore thorn. There’s minimal or no leg space unless you encroach on the leg space of the person to your left or one has to be of shorter stature themselves. I have been writing a number of reviews/ feedbacks for SQ over the last 10 years and every time I write one I tend to question myself if these are truly being read and actioned or just end up in somebody’s junk mail. Wrote this one to them on November 26 soon after landing and no reply as usual.","Seat #41C - The nightmare seat","6" "2018-11-29T16:30:47-05:00","Desktop","5","review","Fast Check in , helpful staff in the Check in counter, in flight entertainment is good as usual , cabin service also nice as usual, only ground crew who help transit passenger , i was fly from Manila to Jakarta Via Singapore , when reaching Singapore as transit passenger i need to find my connecting flight gate , when i ask the Ground personal who help me and others transit passenger he mention that my next gate is D41 , then i walk to D41 , after half way i was incidentally look to the Flight Information and look at my flight and actually the gate is change to F41 .. that's another long walk. i'm not sure the change is after or before i ask the guy, but i'm sure he not bring any comm device . despite of this issue ALL Service from SQ is Excellent..","As expected for 5 Stars Ariline","0" "2018-11-29T13:03:41-05:00","Desktop","5","review","Also the flight back (SQ336): I was really looking forward to this flight and yes, indeed, this is still better than all other business class flights then I flew before: - Extremely nice and efficient stewardesses (I forgive it that one forgot an order which was immediately corrected when I asked it again) - The full flat bed is different and really flat - by pulling manually the backrest dawn in the other way instead of overflowing the seat. A lot of space, so flat that on the first flight I had some backspin but on the flight back with 400 mg ibuprofen I never slept better in a plane! - Those small things like a pass for fast track at CdG; ... - Excellent orange juice and champagne; the wine choice was a bit below my expectations; excellent food","Looking for the reference? You found it!","1" "2018-11-29T12:41:03-05:00","Desktop","4","review","My wife and me travelled from Auckland to Singapore on Singapore Airlines ( SQ 0286 ). on 5th November 2018.It was a very pleasant flight even in economy class with the cabin crew attentive and friendly and service the promise of Singapore Airlines. We returned after our Asia tour ( Singapore/Bangkok/Seam Ream Cambodia/Ho Chi Min City ( Saigon ) on Singapore Airlines (SQ0285) also in economy class. Our seat numbers were 61F and 61G which were at the rear of the aircraft.There was nothing wrong with the seats and were quite comfortable. However the cabin crew for this section of the aircraft left a lot to be desired.Either this cabin crew were new or they were just not carrying out their duties with the high standards of Singapore Airlines.The aircraft was delayed on the runway because another aircraft had broken down in front of ours and we couldn't take off.There was cold air blowing on my wife's head and I stood up in front of my chair to see if I could shut off the flow of cold air.This male cabin crew sitting in his crew seat in front called loudly"" Sir please sit down"". I can understand him doing his duty but we were stationary for many minutes.I immediately sat down. A short time later a passenger stood up and started removing something from his hand luggage fro the overhead locker. Nothing was said to him. At both supper and breakfast which were both unappetising I had to make a special request for salt and pepper. Is Singapore Airlines cutting cost on this basic items? Overall the service was poor and substandard not with what Singapore Airlines prides itself.","Cabin crew attitude","1" "2018-11-29T08:09:59-05:00","Desktop","5","review","I had to go to Singapore for a work trip from New York. In searching my flight options, I chose to go with Singapore Airlines because of the ""technical stop"" in Frankfurt, without having to change planes, yet still have an opportunity to get off the plane and stretch my legs for a few hours. Having not flown Singapore Airlines before, but hearing nothing but great things, I had a good outlook for the flight. Sure enough, the boarding process at JFK was fairly efficient. The aircraft for this flight is the largest airliner in the world, the double-decker A380 from Airbus. Once onboard, I found my seat in the economy section, and to my surprise, was very comfortable, roomy, and a decent amount of legroom for me, and I'm 5'10. If you're a bigger & taller, you may have issues. They also have a wonderful entertainment system on board, with a LCD screen right in front of you with a lot of recent & classic movie releases, not to mention TV shows, etc. There's plenty there to keep you busy, including keeping track of the flight. The staff on board, made of up most women, or as they call them, the ""Singapore Girls"" is on point when it comes to customer service. They are constantly available for anything you need and run a tight ship. On our flight, there were several drink and meal services and they were about as efficient as could be. The stop in Germany was a couple of hours and as I mentioned before, a welcome break before the longer haul to Singapore. Everything was smooth, comfortable, and better than expected. I would highly recommend this airline to any one!","If you're going to have 24 hours of travel time, make it with Singapore Airlines","0" "2018-11-29T07:19:49-05:00","Desktop","5","review","Excellent flight to Singapore. Lovely, helpful staff and all on time. Comfortable premium economy seats.","Excellent Flight to Singapore","0" "2018-11-28T22:10:04-05:00","Desktop","5","review","Having not flown with Singapore for a while I had forgotten how good they were.Check in and boarding very efficient,lucky to get an empty seat next to us so could spread out more than normal although the seats are as roomy and spacious as any others,the in flight entertainment system is very good with large selection of movies and music on demand.The food and drinks services were very good with helpful smiley service,I tend to sleep as much as possible on the 13 hour leg to Singapore and I had no problem with that.The cabin crew were the smilyest I have flown with and it was not forced.We only had one and a half hours to change planes and terminals in Singapore but that is plenty enough as that airport must be one of the easyest and most organised in the world.The second leg to Denpasar was only four hours,the crew were not as smiley but still very good.Highly recommend this airline good value and service even in economy class.","Excellent for economy class","1" "2018-11-28T20:48:53-05:00","Desktop","4","review","For the first time ever to fly a brand new aircraft of SQ, a Boeing 787-10 , registration: 9V-SCC, she is only a few months young. I booked the bulkhead seat as always to get more leg room, but not in Dreamliner case where the bulkhead seat has a console in front. The seat is narrower compared to her sibling of A350, A380 and B777. I don't quite enjoy her, but the food was nice, I ordered the Hanakoireki for supper. Please check out my photos as pictures tell a thousand words.","Flying the New Dreamliner B787-10 to Narita - Tokyo with Hanakoireki","0" "2018-11-28T19:59:35-05:00","Mobile","5","review","I choose to fly KL to Mumbai via Singapore on first class in order to experience the world renowned airline. The flight from KL was on airbus 330 business class. It was short 45min on time flight. I had to change terminal in changi airport via shuttle inside the airport. Then proceed to lounge. There was a private room section in the lounge. Very few people were there and most of them were there for a short time. I had 5 and half hour lay over in the lounge. Wow! What an experience. Best wine and dine experience I’ve had. Then the flight from Singapore to Mumbai was an A380. It was a 5 hour flight. The first class was located on the lower deck of the aircraft. It was the second A380 of the Singapore Airlines. The first class cabin was old style. But the service and food were impeccable.","First class experience.","1" "2018-11-28T16:20:07-05:00","Mobile","5","review","The flight was easy, crew were helpful, the food was better than I’ve experienced in SG in the past, and thanks to a landing delay, where we circled Singapore waiting for a place to land for an hour, I got to enjoy a full movie. (And the person I front of me DIDN’T put their seat back, which means I could actually see my screen... that’s always a nice change. ) I did have a check in issue, where My ticket had been automatically cancelled (I missed my inbound flight and used scoot as it was $88 instead of the $870 SG wanted to charge me to change flights) but they found me a seat and were reasonably flexible and apologetic about it. ","That’s more like it","0" "2018-11-28T13:19:32-05:00","Desktop","5","review","The plane and the service were very good we travelled in seats 32H and J on one leg and were moved to 31 Hand J because the headphones weren't working on our booked seats and the extra space made a lot of difference but I find it hard to comprehend why after paying for premium you have to pay extra for the bulkhead seats which sit empty. Singapore airlines need to get someone to book on premium economy on Air New Zealand or Cathay Pacific as their premium economy service food and service leaves Singapore for dead. I believe that the price you pay is between economy and business class and the food and service should reflect this which is what it is on the other two airlines but sadly not on Singapore. We have travelled on the other airlines in the last 12 months","Brisbane to Rome premium economy","0" "2018-11-28T09:23:00-05:00","Desktop","5","review","Excellent service complements a new (?) plane with up to date, large screen media system and great cuisine. Recommended!","Immaculate","0" "2018-11-28T02:45:25-05:00","Desktop","3","review","Good points: Great in flight service, decent entertainment system and complementary headphones. Good price. Good selection of food. Bad points: Premium Economy expected to share toilet facilities with Economy, leading to long waits at times. Seat width smaller than other premium economy carriers. No welcome drinks on boarding. No priority check in for PE at some airports. Too many people from Economy wandering around premium - other airlines prohibit this.","Some good, some less so","0" "2018-11-27T22:58:43-05:00","Desktop","5","review","Though it's just for a short flight, I really love it. In flight entertainment is up to date, food is delicious, seat is really comfortable. Check in process is good.","Short flight experience","0" "2018-11-27T21:52:49-05:00","Desktop","5","review","I highly recommend flying with Singapore airways - They are superb. You are greeted with a smile the whole journey. The crew are amazing. You get a pillow, blanket, headphones, and goody pack with necessities. A superb selection of programmes etc to watch on your tv. If you feel peckish or thirsty, the crew are always wondering around with the trays. Oh, and even in economy you get a menu where you can choose each meal and if you have special requirements it’s covered too. My husband was on a project for three years and I sold my car and headed over regularly to visit. The price of the flights are also value for money. It’s my preferred airline. No matter which class you are travelling in..... you are treated like royalty. GO singapore airlines. Oh, on a return journey last year our flight was delayed as it was waiting for travellers from another flight.... which meant my son and I missed our connection from London to Aberdeen. On arrival we were greeted by customer services who had found a hotel for us, we were given a hotel, bus transfers and vouchers for meals. And, on arrival next day, our luggage was waiting for us. How many airlines offer go that extra mile.","The best airline..... even for economy travellers. Highly recommended","1" "2018-11-27T16:49:30-05:00","Desktop","5","review","Had a pillow and blanket on each leg of the trip already on the seat, no charge Food was good and wine and drinks were all free. Smooth transition to the second flights with luggage sent ahead and not lost...no complaints 😊","Lots of leg room","0" "2018-11-27T14:09:47-05:00","Mobile","4","review","Flying out from Adelaide to Singapore then to Penang (silk air). Such a pleasure to be on a Singapore airlines flight . Crew is happy and always delighted to serve you. Silk air from Singapore to Penang is average. However , the flight is quite short. I'd advise to bring snacks on board this flight ","Always a pleasure","0" "2018-11-27T13:51:25-05:00","Desktop","5","review","Singapore always delivers - always wonderful service even for those of us travelling economy. I would recommend Singapore Airlines.","Wonderful airline for economy travellers","0" "2018-11-27T11:36:15-05:00","Mobile","5","review","Seats of Singapore Airline planes have more leg and width space then other carriers that I have tried. I like that they have individual entertainment screens with lots of choices to view. Crew are all very helpful and friendly with big smiles on their faces always that made me feel relaxed. They deal with both the passengers and their follow crew with courtesy and with the attitude of willingness to serve.","Comfortable flight even in Economy","1" "2018-11-27T09:25:17-05:00","Mobile","5","review","It was my privilege to have the return trip to SL on Singapore Airlines. Every aspect for the duration of my 4 flights were outstanding & I couldn't find fault in any area including the clean toilets that were frequently checked, the continuous flow of beverages of all types, the amazing fleet footed staff that ran & did not walk, the food delicious, warm, practical for the individual, if they were fussy eaters, a choice of two main types that was more than adequate, the overall attitude of the cabin staff was 'can do' & no request or task was too menial or hard to achieve, readily provided 3 seats for me to use as my ankles were swelling up, no hesitation in providing an extra main meal, nuts, beverages, ALWAYS a charming endearing sweet smiling face from either sex of the cabin staff & they all had a reasonably good command of the English language, immaculately dressed at all times & the male staff did not remove their suit coat for the duration of the 8 hour flight unlike other airline staff do, the staff maintained a tremendous work ethic throughout the flight & there was NO period of time that they were missing in action because of a meal break etc.","Outstanding personal professional service & airline in every aspect","0" "2018-11-27T05:19:54-05:00","Desktop","1","review","Terrible experience. I booked a window seat but they put me just in the middle which it is completely opposite of what I wanted. I complained on the plane but nobody wanted to help me, then I complained when I landed in London and according to them, I selected a middle seat (the customer service in London was quite rude). Why would I select a middle seat prior to my flight if this is not what I wanted? Anyway, they said in the end that because they are right, there is no way they can help me. 15hours of flight in a seat that you do not want to be at is not the best experience. In general, I would say and after flying with other airlines in economy to Singapore that the service for most of them is pretty much the same. I paid a plus of 350£ for this airline for the good things I heard about them but it is not worth the money. Also, I never had this issue. Hence my struggle to understand why this airline is so good.","Worst service ever, not sure why people speak so highly about this airline","5" "2018-11-27T05:02:58-05:00","Mobile","4","review","My flight was pleasant as Singapore Airline crew was nice to offer water even for a red eye flight from Singapore to Nagoya . The food was delicious departing Singapore with a idli and sambar main dish. Food when departing Nagoya was horrible. The food was tasteless and none of the vegetables or rice feels like it has been seasoned with SALT. Flight was good though.","Jain vegetarian meal","2" "2018-11-27T01:27:32-05:00","Desktop","4","review","Flight was full, but I have to reluctantly admit that the service throughout was very good. Reasonable food quality. Staff helpful & responsive. Adequate leg-room. Flight on time.","Good service in economy","0" "2018-11-26T23:28:53-05:00","Desktop","4","review","Well now we know the meals have reduced to breakfast only on the overnighter we can be prepared next time with snacks or a heavier meal before we board. We were not aware of the reduction in meal services and were pretty hungry till breakfast. The online check in service is still a poor piece of technology that I have provided feedback on numerous occasions about without EVER any response (Yes I leave my contact details) so obviously there is a care factor in my opinion as zero. On a positive note I am always amazed at the pilots and flight crew that get us to our destination safely and on time. They really are unsung heroes - I just wish the airline would treat them better so they can treat us as passengers better back there in cattle class. Safe airline is really my priority so well done to Singapore Air on this but you are not what you used to be that's for sure.","The demise of customer service in Singapore Airlines","3" "2018-11-26T22:43:23-05:00","Desktop","4","review","We had to wait for check-in to be available as we were at the airport rather early, the process went smoothly as it was so quiet. The Silverkris lounge had Wi-fi which worked, the food labels showed which dishes had garlic in, which was really helpful for me. On the 777 plane the seating and legroom was good in business class, if looking slightly elderly now, cushions and pillows enabled adjustment for comfort. The service and food was of a good standard. The only incident which surprised me was that as we were preparing for landing one flight attendant practically whipped the slippers provided from my feet, and insisted that I took the flight socks off and handed them over, I didn’t observe this happening to any other passengers - bizarre!","Mainly Good Experience","0" "2018-11-26T08:25:30-05:00","Desktop","5","review","I am really impressed with Singapore Airlines high and consistent level of service. The flight attendants where very professional, and they where always looking after our wellbeing. Will definitely use their service again.","Great service","2" "2018-11-26T04:57:10-05:00","Mobile","2","review","Long Queue at Business Class check in at Bangkok Airport with ignorance to manage the queue Your Gate is D2. Your Lounge is opposite your gate In fact the SQ Lounge is opposite Gate D8. If you know airports well enough 6 gates difference is not short, worse than that was time and energy spent to find it around gate 2. Responsible of information sharing??? At Business Class Lounge, food and beverage are available to eat but no service even at the bar with bartender in the middle. It looked like we beg for a drink. In such case just prepare self service style. Or is this cost control policy? First time to experience the whole business class service by 3 staff, trolley service like economy class; perhaps only containers are different. The effort to personalize is to address my name pretentiously and incorrectly before food serving to ask what I want. My glasses of wine and water were collected without permission. Never asked to refill even it is still almost an hour to reach the destination. Is this Singapore Airlines Business Class Service? Or Bus service??? To me the later one. #perhaps SQ has a lot of money to spend for PR and advertising to mislead. Only good is music #neveragain #singaporeairlines ","Poor Beyond Expectation ","6" "2018-11-26T04:07:10-05:00","Mobile","3","review","The seating is very much cramped in comparison to a number of other airlines. The extra charge for more legroom is discriminatory against tall passengers. Stingy on beverages by pouring soft drinks out of a can instead of giving each passenger his own. The same with wine poured out of a large bottle. What happened to the smaller bottles? Might think twice before using them again ","Too much like a budget airline","2" "2018-11-26T02:56:29-05:00","Desktop","5","review","Although the Airbus A380 looks old by now (Reg# 9V-SKG - she is 10 years old), but it is comfortable to fly with her skybed. Compared with my outbound flight with the latest Dreamliner of Boeing 787, I would prefer to fly with A380, the seat is wider and the cabin is roomier. The food would prolly be the same standard. We opted The Hanakoireki, the Japanese food selection.","Flying out of Kansai Osaka on A380","1" "2018-11-25T22:59:30-05:00","Desktop","5","review","Excellent overall experience in flying with Singapore airlines. It is undoubtedly one of the best airlines in the world. Flew from Colombo to Seoul with one transit in Changi airport, Singapore. All the flights were on schedule. Check-in and boarding were bit on the slow side but not a very issue I guess. Staff was super friendly and helpful. Plenty of leg space even in Economy class. Food and drinks were superb! Plenty of movies to choose from. Didn't checked about other stuff as I was really in to movies, and as long as I had good collection to select from, I was good!","Excellent Experience","0" "2018-11-25T19:11:34-05:00","Desktop","5","review","i'm using SQ 955, all staff were polite and all crews served us with a good service and so patient with a big smile, and also the seat are comfortable. i really enjoyed our flight with Singapore airlines, keep it up!!","Worth it for the service!","0" "2018-11-25T17:27:08-05:00","Desktop","1","review","From a very stressful steward mistreating hand luggage to the worst food ever, I'm so disappointed. I paid a high price for one of the worst flight ever…","Bad value for money","5" "2018-11-25T17:02:42-05:00","Desktop","5","review","Flying can be a very uncomfortable experience but Singapore airlines have changed all that. Their attention to detail, service, comfort and dining experience was exceptional. This long haul flight is a killer usually but travelling Singapore Airlines, and yes I am lucky to be able to afford to fly first class, is like being in heaven. I don't want to sleep the in flight entertainment and service is just so good ! Caviar, Dom Perignon Champagne, (or would you rather Krug) is flowing followed by fine dining all the way. When I finally sleep my bed is made up and the size and comfort of this flat bed experience is so comfortable I'm asleep before I know it. The sleep attire is comfortable and cosy as well as smart and the bathroom although not as big as some airlines ( you could improve on this Singapore Arlines) are clean and have plenty of Lux toiletries. I'm traveling again next week back to London and cant wait to do it all again ! Highly recommend this delightful spoil with this fabulous Airline.","Fabulous Every Time","1" "2018-11-25T15:29:13-05:00","Desktop","4","review","The overall flight was good and the staffs are all nice and polite. Boarding was fast and efficient.","Flight to Sydney, Australia","1" "2018-11-25T05:10:10-05:00","Mobile","4","review","Good flight time leaving at 9.10. All good from baggage checkin to boarding. 4 of us seated together. Staff were welcoming, friendly and served drinks regularly all through the flight. Yes economy is a bit tight for a long haul but tv screens and a bit of kip helped lighten the journey. Food options were not my preference but eatable. Overall very good","Holiday trip","0" "2018-11-25T03:32:17-05:00","Desktop","4","review","Plenty of legroom, excellent service from the crew but the food was disappointing, particularly the breakfast. They make a mean G&T!","Excellent service","0" "2018-11-25T00:23:48-05:00","Desktop","5","review","We flew from Singapore to KL this morning on Silk Air.seats were comfortable the staff were very pleasant, and the whole experience was enjoyable. They offered us a meal,but the flight time was only 45 mins so we declined the offer.","Smooth as Silk","1" "2018-11-24T22:29:12-05:00","Mobile","5","review","Excellent service, delicious food, spacious seats and friendly staff. Singapore Airlines offers the best service any traveller could ask for. Amenities and great and the flight is exemplary.","Brisbane to new Delhi","1" "2018-11-24T20:36:16-05:00","Desktop","4","review","We had booked economy but were offered an upgrade to premium economy - we bid over £300 for the seat. It was good to have a little more room to stretch out and the seats are a little wider than economy with only eight instead of ten across the plane which does give you more elbow room. Complimentary drinks were enjoyable and the food slightly better than I had expected. You still only get plastic cups to drink from. Was it worth it. My wife enjoyed the slightly premium feel but I’m not sure it was really worth the money - flight was on time and the check in is speedy and easy.","Premium Economy as a treat","2" "2018-11-24T16:36:40-05:00","Desktop","5","review","Everything about this flight was outstanding. Beginning with the excellent business class lounge at Changi with space, wide choice of reading material, excellent drink and food choices, the boarding process was smooth and welcoming. Very comfortable and spacious seats in a modern aircraft, terrific drink choices (OMG - the pina coladas!!), proactive yet discreet service, good restaurant service food. Sunset views from the plane were an additional bonus. I would definitely seriously consider longer haul flights with SQ on the basis of this flight.","OUTSTANDING!","1" "2018-11-24T13:23:05-05:00","Desktop","5","review","If I ever have to fly into Manchester again, I will certainly use Singapore Airlines. The price was right too.","A very good flight. The staff were polite and the whole experience pleasant.","1" "2018-11-24T04:07:48-05:00","Desktop","5","review","Excellent flight, staff were good kept asking if we needed anything. Everything went smoothly boarding, disembarking great and landing was smooth. Used Silk Air Singapore to Phuket flight & staff were good but we were squeezed into a bus like sardines to go to the plane. Flight was late but everything else was fine","Great airline","0" "2018-11-24T01:17:27-05:00","Mobile","1","review","The airline is regimented and inflexible. Don’t ask for anything extra or anything out of the extraordinary. Just pay the money, sit in the seat, shut-up and do your time. Or, consider taking Qantas, Virgin or a myriad of better and friendlier airlines","Mean spirited bunch of ****’s","4" "2018-11-23T20:15:29-05:00","Desktop","4","review","The JAL lounge in Osaka was not terrific. The service on the flight was very good but the food was very average. Nice wines though. The seats were oddly configured and the entertainment system was really old. Could only get a list of movies that were part through and had to scroll through each one. I’ve seen anything like it. I checked to see if this might be its last flight before being handed back and see that they started handing them back the 10 year old ones in Nov 2017. This one is overdue. I had been wanting to fly Singapore Airlines for years, but I was never going to the right places. We made a slight detour to do it this year. The plane was an hour late so we missed the SQ flight to Bali and had to stay overnight. They were at the gate with boarding passes for the early flight next day with Silk Air and Crown Plaza tickets, but it made a less than great experience annoying.","OK but.","1" "2018-11-23T19:30:42-05:00","Mobile","5","review","Friendly and fast check in and boarding. Smooth flight and in flight services. Watched two movies. Smooth landing and on time.","Regional business meeting","0" "2018-11-23T15:33:53-05:00","Desktop","5","review","SQ916 on 22nd Nov 2018 Smooth flight and service was Great! I was seated 18H and the crews serving us were great - attentive and always service with a smile. Sorry I couldn’t get their names. Both Chinese. He was always checking on my warm water and ready to top up. She was always checking on us whether we needed anything.","Great flight great service","0" "2018-11-23T13:16:27-05:00","Desktop","1","review","I took the Red eye that left for Beijing at 1:00 A.M. that got into Beijing at 6:30 A.M. My seat was in the middle . The service stunk and so did the food . It was the flight from hell. If you aren't in first class you don't exist .","Never Fly Singapore Airlines unless you are in First Clas . Economy is absolutely out of","3" "2018-11-23T09:42:07-05:00","Desktop","5","review","I was blown away by the Aircraft the A350, It was fabulous The attendants and service levels where Fantastic What a way to travel to the USA Lots of legroom and Im 6ft 5 inches !0 inch seat back entertainment system Beautiful helpful crew And were always on view somewhere on the flight Top class food....what else ! They just dont seem to still have any onward connections with the Alliance that they are in the USA, which is Poor as it could make them even more money and have more customers travelling with them But still a fabulous airline to fly with","THE best way to travel to the USA from MANCHESTER end of story !!!","0" "2018-11-23T09:05:37-05:00","Mobile","4","review","Great service and very friendly crew. The only negative would be the in-flight entertainment. Very poor quality screens and very little variety to select from, not good on long haul flights.","Great Service but poor in flight entertainment","0" "2018-11-23T07:07:14-05:00","Mobile","5","review","It’s been 3 years since my last flight after my pregnancy and childbirth. I was so looking forward to my ride after so long. It was my son’s first flight to Bangkok. The experience truly never disappoint. The airline managed to surprise my husband with an wedding anniversary cake on our flight there. My son enjoyed his plane ride so much that he keeps asking when our next journey will be. And the airline surprised us with another cake on our flight back to Singapore. What a great celebration trip it was for us!","Wonderful Experience","2" "2018-11-23T04:09:25-05:00","Mobile","2","review","I dint expect much whenever I fly for just economy class . It was my 1st time flying straight to London from Singapore . It’s takes 14 hours to reach my destination. The flight that I took is 1:10am in the morning and it will takes 14hours to arrive London . How can the flight delay without any signal or notice ? And they trap all the passenger in the air craft for another hour without giving any earlier announcement or even some refreshment ? I really don’t understand and it is a big disappointment. ","Unexpected experience ","2" "2018-11-22T22:50:16-05:00","Desktop","5","review","This was a great flight on a well regarded airline. We chose this particular flight (leaving at 0045 hrs) so we could sleep overnight. After having their pretty reasonable supper, we nodded off. This was helped by the fact that there was no 3rd person in our row and we could stretch out a little more. Service was fine, the plane was clean (Airbus A350?) and we arrived early into Brisbane. Customs, immigration and baggage all went smoothly and we were out before the scheduled arrival time (1045). We were also offered a chance to bid for a Premium Economy upgrade, but the cost was a little too high for me. Nevertheless, a great way to fly.","Excellent","0" "2018-11-22T21:03:36-05:00","Desktop","5","review","Once again, Singapore delivered with its fantastic service. The seats are comfortable and, even in economy class, there is ample room for legs etc. The meals were excellent and the crew walked around regularly with drinks for the passengers and always with a smile.","Return flights home","0" "2018-11-22T19:46:41-05:00","Desktop","5","review","Excellent service, indeed - especially the stewardess (forgot to ask her name) serving the forward zone was truly amazing - always smiling, very polite and jovial - ensuring we are well taken care of, making us felt like home! Thanks for the wonderful experience. And, keep up the awesomeness.","Still A Great Way To Fly With","1" "2018-11-22T16:23:00-05:00","Desktop","5","review","The plane we had, Dreamliner 787 was a new plane and that makes alot of difference to the entire flight experience. The screen is touch screen so bye bye to that cumbersome telephone lookalike remote control. The screen was bigger and the intense graphics colour makes viewing movies more pleasurable. There's a USB port to charge your phone, and also powerpoint at the base of the seat in front of you to charge your laptop. The flight from SG to Narita is 6.5hrs and there's 2 meal servings. One is a flatbread with chix served about an hour or more after take off. The other is a set breakfast served at 4am where we get to choose scrambled egg with sausage and potato or Japanese breakfast which I dont know whats in that menu. Sit on the left of the plane if you are flying to Tokyo for a chance to see Mount Fuji. On your return, sit on the right for the Mount Fuji view. Like I have said earlier, the new plane already tip the scoring. So its 5 stars for me.","It's Great!","0" "2018-11-22T15:12:40-05:00","Desktop","4","review","My first time travelling with my 1 year old girl from sg to Taipei. Am surprise to receive a mini wrist band toy for my girl. She likes it so much. The stewardess were also very friendly and even memorised my girls's name whenever she sees her. A very pleasant and nice flight onboad overall.","Very friendly crew","0" "2018-11-22T13:23:35-05:00","Desktop","4","review","A bit disappointed the flight to Singapore was OK , but the from Singapore to Barcelona the flight was not one to write home about one word turbulace.","EUROPEAN ESCAPE","2" "2018-11-22T00:25:05-05:00","Desktop","5","review","It was a pleasant experience onboard SQ 530 from Singapore Changi to SVPI Ahmedabad. Had used the kiosk at the airport for check-in and the automated bag drop for the cabin baggage. It was a nice experience and quite easy, too. Immigration at Changi doesn't utilise officers, just bio-metric of your finger and scan of passport. There is a nice Singapore Food Street restaurant as well, to refresh oneself. Near it, is the air-side viewing area which provides good views of the air-side. Boarding was efficient. As usual on Singapore Airlines, the service begins with the serving of hot towels before take off and then proceeded by drinks. Finally, the meal was served. Just one thing that I find Singapore Airlines needs to make up for: the meal service. They must utilise multiple tray trolleys at one time so that the meal service is quick. In comparision to some other airlines of a lower standard, I got my meal after much time even though I wasn't seated in the end of the aircraft. Other than that, I can't find a flaw in the world's best airline for the year 2018. Cheers and recommend Singapore Airlines for journeys around the world.","A memorable flight experience to wrap up a memorable vacation","0" "2018-11-22T00:16:17-05:00","Desktop","5","review","Travelled in the first week of November from Denpasar Bali to Singapore aboard Singapore Airlines. Check-in process was smooth (you are required to show Singapore Visa if Singapore is not a point of transit). Then comes immigration and finally security screening. Denpasar Airport is actually very nice to spend time with much to do. The flight experience, as usual, met the expectations from Singapore Airlines - hot towels, nice meal, smiling and helpful crew, etc. Since we were from India and vegetarian, we had pre-booked Vegetarian Meal which tasted very good. Since there was a bit of congestion in Singapore, despite departing quite early than the scheduled departure time (nearly 20 mins) we arrived there only at the scheduled arrival time. Baggage arrived quite quickly at the belt at T3 Changi. Immigration was quick too. Would definitely recommend Singapore Airlines.","Good experience","0" "2018-11-21T22:52:27-05:00","Desktop","5","review","No better airline as far as I am concerned. Never had any issues with them and have flown with them a number of times now. You might pay a bit more sometimes but it is worth it. Love the hot towels !","Brisbane to Delhi via Singapore Return","0" "2018-11-21T21:15:05-05:00","Desktop","4","review","Booked a trip to Australia via an online travel agent and was pleased to find that the airline was Singapore after reading reviews and we werent disappointed. There were 4 of us travelling and I had booked extra legroom seats for 2 of our party as the were 6ft and 6ft 4. We are also tall but were quite comfortable in our regular seats. From the moments we got on board the lovely hostesses in their beautiful ""uniforms"" made us feel welcome. Nothing was too much trouble and they came around with water and snacks all through the night without disturbing anyone. Meals were served with menus and proper cutlery although the food was average. All there flights boarded (3) on time without delay","Classy Airline","1" "2018-11-21T21:13:49-05:00","Mobile","5","review","I would recommend this airline anyday! In flight entertainment is really good. The food and beverages were tasty and good variety. The hostess’ were friendly and helpful. Leg room is very good for economy. Modern aircraft. Seats are comfortable. I can’t fault this flight!","Fantastic service - great experience!","0" "2018-11-21T18:17:34-05:00","Desktop","4","review","We had previously flown in premium economy with Cathay and Emirates and thought that Singapore was not as good as the ones we went with previously. The food was not as enjoyable. Seat reclining was too much of an angle and intruded into the extra space that premium economy was supposed to provide, making it difficult to get out of our seats to go to the toilet.","Premium economy with Singapore Airlines","0" "2018-11-21T17:29:49-05:00","Desktop","5","review","Singapore Airlines are awesome. Very comfortable, nice food, good entertainment and the staff are lovely and seem to go out of their way to help, like nothing is too much trouble. Have flown many times with Singapore and never been disappointed.","Great Airline","0" "2018-11-21T17:06:54-05:00","Mobile","1","review","Flew economy. Felt like I was flying Ryanair. Cramped for 15 hr flight. The food ok but really. I'm 5'10"" , should have had some leg room. Thanks Singapore Airlines for nothing. Next time I'll fly anybody else.","top 3 airline now that's funny ","3" "2018-11-21T14:52:54-05:00","Desktop","4","review","Our first time to Phuket and we booked our tickets through our regular agency (Helloworld Fountain Gate) We always pick a full service company and one with a good reputation. Whilst not our first time with Singapore, have previously used them to fly to and from Vietnam, this is my first reviewing them. Our flights one late afternoon from Phuket to Singapore and then Singapore to Melbourne. The first is about 1 and half hours so barely time to reach our flight level before we were coming down but they offered a meal and drinks in that time, staff were attentive and efficient as expected. The flight to Melbourne from Singapore, again everything you expect from this airline. At least two meals offered during our flight both more than adequate. As ours was late evening to early morning into Tullamarine, I was hoping that the lights would be turned off or lower than they were, so I could sleep a bit better, but apart from that my biggest issue is leg room being 180 cm, little hard to completely stretch out comfortably. Well attended to by staff. I have no doubt that we will fly with them again especially as I have joined their Kris Club, hopefully an upgrade at some stage. Thanks Singapore Airlines.","Singapore lovin","0" "2018-11-21T14:52:27-05:00","Mobile","4","review","All aspects of this airline and flight were very good. Definitely an airline to choose above others.","Economy class but a premium service","0" "2018-11-21T13:02:05-05:00","Desktop","5","review","Premium Economy on this airline is second to none for the service and food. Attendants were pleasant and helpful","Hong Kong to Singapore","1" "2018-11-21T10:54:42-05:00","Desktop","5","review","Really excellent airline for services and accommodation. Impeccable crew services and there is nothing to complain about. The lavatory cleanliness after long distance flight was what made me greatly impressed. Crew was really ready to serve.","Excellent airline","0" "2018-11-21T10:30:10-05:00","Desktop","5","review","So professional excellent service Have flown Singapore before and have no doubt I will fly with them again","Flight to Istanbul","1" "2018-11-21T08:51:08-05:00","Mobile","4","review","Flew with them 3 times in the last month and cannot praise the cabin crew highly enough. Hard working and engaging despite the usual rude idiots being their demanding selves. 5 stars for them, but it's a shame airline policy seems to be fixed on pandering to the more money than sense brigade. First Class, Business Class, Premium Economy, Kris Flyer Gold, Silver, Elite, and probably more I can't remember! I know it's a modern disease, prevalent on many airlines, but please Sing Air, pull back or you risk alienating your bread and butter customers. Economy class earphones? Come on!","Consistently charming","1" "2018-11-21T07:03:20-05:00","Mobile","5","review","Love the airline, seats are extremely comfortable. So many meal options and Food is delicious. In-flight entertainment is terrific with many many options.","One of the best airlines","0" "2018-11-21T06:47:22-05:00","Desktop","4","review","Modern plane with very nice seating layout, great entertainment system, adequate space between seats, etc. Not as cramped and food much better than other airlines. The only challenge is their reservation system, which doesn't understand when you connect with another flight past midnight (next day) on the same trip, so gives you much higher price than reserving it with a travel agent web site. However, when you use an agent web site, it doesn't allow you to reserve a seat, which is also frustrating. Boarding process at the gate is getting comical for ALL airlines now that they have special treatment for MANY classes of passengers clearly more important than us regular plebeian economy folks. Overall though, this is a quality company with quality service.","Good space and good food","3" "2018-11-21T04:09:20-05:00","Desktop","4","review","we were in Economy class but so far everything was OK. We can not expect a lot. You pay what you get, they provided drinks every time you requested. the flight entertainment system was very good. Overall , we were quite happy with the flight.","Wedding Anniversary","1" "2018-11-21T02:40:39-05:00","Desktop","5","review","The airline is rated as the best in the world and I can see why. Check-in online was easy and at the airport, the staff met us and accompanied us to the counter for baggage drop. We flew on a Boeing 777-200 for the first flight and an Airbus 330 for the second. If you compare the seat map of Singapore's aircraft to something like Air Canada or Air France, there is one seat less in each row making individual seats roomier than on the same class of aircraft. The food offered was a choice between Western cuisine and Asian cuisine. The service from the flight attendants was fantastic as they were always patient and kind.","Great Experience","1" "2018-11-21T00:30:48-05:00","Desktop","2","review","It was not just the one flight it was the return flight as well!! They were outclassed by their budget airlines Silk and Scoot!! I travelled to two countries having just returned. On both legs of the Perth/Singapore they ran out of choices for the food and if you did not like fish or spices beef sorry sir that is it!! Why give a choice if you are not prepared to honour it!! Sitting on the tarmac in Singapore because they wanted us to load early the new Dreamliner does not have independent air and the cabin was excessively hot. Can honestly say both Scoot and Silkair provided a much more enjoyable experience. I will belooking for an alternative next time I fly!!","If you are not business class you are just freight","0" "2018-11-20T22:50:16-05:00","Desktop","1","review","I have been a loyal customer of Singapore Air for 20 years and flew with them long haul with them several times a year. Sadly they have gone the same way as their disgraceful sister company Tiger Air. They now charge for reserving your seat. The inflight entertainment system is archaic. I flew with Emirates and Qatar recently and realised just how bad Singapore Air has become. Their website is also antiquated and the staff on the phone are 9 times out of 10 are useless and the VOIP phone system they use is and has always been - no improvement in 8+ years","#1 now fallen to terrible standards and now look to rip off customers where they can","3" "2018-11-20T21:36:07-05:00","Desktop","5","review","Online Check in, baggage drop, check in at Airport , boarding very easy and in time. Very friendly cabin staff. Meals very o.k. not very tasty. water and other softdrinks were constantly served during nighttime. On board entertainment was very good. Seats very comfortable. Cabin was clean.","Best flight in the last three years","0" "2018-11-20T16:55:04-05:00","Desktop","3","review","As usual, we expect certain standard from SIA. However, our flight including Korean stewardess and therefore they are not as good as our truly Singapore stewardess. Also there are limitations on travelling on tour package as you are not on par as normal economy passenger. We hope that this can be improved.....","Nothing much to expect, just ok","1" "2018-11-20T16:22:27-05:00","Desktop","5","review","I was taking a red eye flight from Seoul back to Singapore on 4 Nov 2018. When the clock struck 12 midnight which was the next day, the Leading Stewardess and two other colleagues came to me. At that moment, I was still awake watching my movies. They came and wished me ""Happy Birthday"" with a hand-made Birthday Card. It is filled with heartfelt greetings and beautifully drawn images. Though the card is simple but it is the thought that matters. I personally would prefer a card than a piece of cake. When departing the flight, more staff came to send their wishes. To me, it is definitely a pleasant surprise! Keep up the excellent job, Singapore Airlines!","Pleasant Surprise","0" "2018-11-20T13:58:42-05:00","Mobile","5","review","Travelled with my 83 old mother to Hanoi in early part of Nov 2018. Food, drinks & entertainment were good. Keep me occupied. Seats were comfortable for both of us. Perhaps, it will be wonderful if there are entertainment available to occupy more matured travellers who are less literate.","Always superb","1" "2018-11-20T13:28:47-05:00","Desktop","5","review","From the moment we boarded right up until our arrival we were treated with smile at all times. Nothing was a problem and the team were more than happy to assist with any request. We were also happy to see that the bathrooms were clean every time we used them. Other airlines need to learn from Singapore Airlines.","Friendly welcome right through to destination was amazing","1" "2018-11-20T11:45:35-05:00","Desktop","5","review","Singapore Airlines are justifiably the best airline in the world. Even in Economy, there was plenty of legroom, the service was excellent as were the meals. An excellent experience and we will definitely be travelling with them again.","Excellent experience on Singapore Airlines","0" "2018-11-20T11:43:23-05:00","Desktop","4","review","A disappointing start when finding the queue for bag drop was shared with other airlines, so after tagging our own bags - queued through a well-snaked line for 25 minutes to drop our bags at the counter. not good enough for an airline of SQ reputation. Rest of the flight pretty standard - but disappointing start. In other trips Emirates and Qantas have had better check in experiences at Heathrow.","Bag drop at Heathrow took far too long","1" "2018-11-20T11:42:33-05:00","Desktop","5","review","Excellent flight experiences in every way - quick & simple on-line booking and seat allocation (we always book EarlyBird for great $aving$), quick & easy check-in at BNE and MUC and also in transit at Singapore. Modern aircraft (A350) on all legs. Excellent on-board service from attentive and happy crew. In recent years to Europe incl the UK have always flown Singapore Airlines and we have just booked again for next June into MUC.","Seamless in every respect","0" "2018-11-20T11:30:17-05:00","Desktop","5","review","Very quickly the aircraft was loaded and we were taking off before we knew it. Very efficient number loading made this easy and no fuss. We were only in the air a few minutes when the hostess bought us a lovely warm face washer to refresh us. Then we had constant attention with meals and snacks with any drinks we fancied. We arrived into Singapore after a 10 hour flight feeling refreshed. The best flight we have ever had. Thank you.","Wonderful Flight to Singapore","0" "2018-11-20T10:28:36-05:00","Mobile","1","review","Difficult and time consuming booking process. Online was broken so we had to call up and were charged extra $186 for booking online. The call took 47 minutes to complete and still we were unsure as the confirmation email never arrived. All because one leg didn’t have premium economy available and the web site is not designed well enough to submit the booking without it. The flight itself was ok.... food was horrible. Staff were nice. Plane was so so old.","Booking process and communication issues","1" "2018-11-20T09:16:02-05:00","Desktop","5","review","In my recent travels to Asia I've found Singapore Airlines to be the best.Their very friendly welcome greeting lasts the entire trip.Given a warm towel to freshen up was a nice touch. ","Singapore A","0" "2018-11-20T08:25:25-05:00","Desktop","4","review","the extra room in the seats was very good, only issues are the whole of economy walk past whilst you are trying to settle . Priority boarding and getting your luggage along with ease at check-in really help mitigate the price you pay extra One issue is that when everyone tilts their seats it is a little difficult to get out of your seat. Again the age of the plane effects how the seats are laid out and the entertainment screen","Premium economy","0" "2018-11-20T08:18:55-05:00","Desktop","4","review","The trip from Heathrow to Brisbane means a connecting flight in Singapore. The first flight felt a little cramped in economy and we are not large people, the food on the flight was very good as was the service, the screen to watch the films was of a good size.and touch screen The transit time was very tight about an hour and we had to get from one end of Changi airport to the other the second part of the journey was in an older plane and the entertainment screen was a waste of time, so small , the food and drinks though was agian good","Mixed","0" "2018-11-20T07:46:34-05:00","Desktop","3","review","We were disappointed with our first experience of Singapore Airlines, we expected far better. The plane was old, the seat back touch screens were in need if maintenance and repair, I like to play the games but you couldn’t. The food was only just warm (health risk?) and the staff were not very visible, they seemed really keen for everyone to sleep, although it was a morning flight. There was a distinct lack of drinks and no alcoholic drinks were offered at all. This said the flight was boarded on time and arrived on time.","Not as good as we expected","1" "2018-11-20T03:35:10-05:00","Desktop","4","review","It was good to be back on SQ again after quite a long absence and far too many flights on budget airlines. Maybe that's why I appreciated this more than usual. Food was decent, service was professional and efficient, and I had an empty seat next to me. Online check-in worked well and the flight was on time. Operated on a B777-200ER with the older style fit-out, but still in good condition. All good over all.","Back on SQ after a long absence","0" "2018-11-20T02:51:15-05:00","Desktop","4","review","The overall experience was satisfactory. Meals were as you would expect from a major airline, but the comfort of the seating and lie down bed were poor compared to their competitors. You could not lie without having to push your feet into a small opening to one side which did not make for a relaxed rest time.","Comfort not as good as expected.","0" "2018-11-20T00:30:42-05:00","Mobile","5","review","The comfiest flight ive ever been on. Brill big screen in back of seat with alot of new movies and tv shows.","Amazing","0" "2018-11-19T12:07:20-05:00","Desktop","5","review","My husband and I completed 4 legs with Singapore Airlines in October and November. The service from checking in to getting off can not be faulted. One small glitch on the final leg to Brisbane from Singapore. Being in Premium Economy we found it surprising that they were out of a particular meal and the ice-cream when they came to us. As I say, it can be the little things and these certainly were small in the overall experience. Service, attentiveness throughout the whole trip, top shelf. Assistance getting overhead bags organised etc. Best thing - another small thing however in the air for 14 hours also a big thing. The loos were constantly cleaned and freshened. Just lovely!","The Flight Crew on all legs of our recent travel with Singapore Airlines were exceptional.","1" "2018-11-19T03:50:18-05:00","Desktop","3","review","Operated by Silk air. The plane was old and visibly worn out. Lacked amenities such as LCD screen in front of seat --- which are common facility for international flights. The flight crew were less than polite. But, the only redeeming feature was that possibly that it flew on time.","Much below expectation","1" "2018-11-19T01:35:14-05:00","Desktop","4","review","I availed SQ for the whole trip : BOM-SIN, SIN-DPS, DPS-SIN, and SIN-MAA First the Pros: Good in-flight hospitality, Helpful and cheerful crew,Good food, Comfortable seats, Unexpected discount @ Singapore Zoo entry tickets, On-time departures and arrivals Cons: Long and very poorly managed check-in queue at BOM and DPS. Domestic LCAs do manage much better. In flight entertainment was awful with worn out remote buttons and audio jacks.","Good and Bad_my experience with SQ Economy","0" "2018-11-19T00:21:03-05:00","Desktop","4","review","To tick off a friend's bucket list item we flew from Singapore to Adelaide - Business Class. The location of our seat was ideal with plenty of leg-room. The seating was not comfortable and sleep did not happen. The stewardess was very accommodating asking us when we wanted food served. We declined this offer as we were not hungry and arrived in Adelaide about 35 minutes earlier than scheduled. The Krissflyer Lounge was an absolutely wonderful experience. Continual different foods, always clearing away plates and glasses and nothing was too much trouble. Highly recommended.","First time Business Class","0" "2018-11-18T18:12:25-05:00","Desktop","4","review","Well, it's a good flight, the landing is good, good service but they could improve it. One thing that caught my attention is how they're too hurry to serve you. One of the flight attendant even spilled some tea on my jeans because he's too hurry. A bit hot, but I didn't quite mind it. Oh yeah, on the flight from SIN to ICN (I've a transfer in SIN) the air con was too cold (probably because it's autumn night) but It's still too damn cold. And my in flight entertainment system was broken so they have to reboot the whole system. Which is still okay, because I slept while waiting for the system to reboot.","Comfy and good food choice","0" "2018-11-18T16:21:12-05:00","Mobile","5","review","Service of Singapore Airlines is superb as usual. Stewardess are helpful and polite. And always wearing the friendly smiles. Really makes you feel like home on board the airplane. Always recommended! Thanks SIA!","Superb as usual. ","0" "2018-11-18T15:29:12-05:00","Mobile","1","review","Land in Singapore for our connecting flight to Sydney. Told our flight was leaving from gate a10. Get there told no they have closed the flight. Need to go all the way back and rebook new tickets. So do that then have to head all the way back to do that. Get new boarding passes and have to go all the way back to A14. The. Sitting there for about 30 mins and thought I might check my app. Which actually said we were leaving from gate B10. The total opposite end of the airport. No announcements or anything. Zero stars from me if I could give it, and totally put the both of us ever using Singapore airlines, or even setting foot in Singapore ever again 😡😡 ","Very very poor customers service","2" "2018-11-18T14:37:37-05:00","Desktop","5","review","PAIR-PAGSS is the outsourced ground staff of Singapore Airlines. 2-thumbs up for their excellent service!! Singapore Airlines has regained my trust after a disastrous boarding at Changi Airport 4 months back.","Best Airline !","0" "2018-11-18T08:17:58-05:00","Mobile","4","review","Very comfortable. Very hospitable. Good choice of in-flight entertainment and decent menu. Punctual. ","Comfortable","0" "2018-11-18T04:03:57-05:00","Desktop","5","review","After flying business class out, I was still thrilled with economy coming back. The seat had more room then I expected and the entertainment options were excellent. A blanket, pillow and socks were much appreciated. I was surprised to see that hot towels were offered in economy, too. As far as the food, I had to have a gluten free meal so wasn't able to choose from the excellent menu, but the two meals I got were delicious. The bathroom had lotions and toothbrushes for freshening up.","Economy class like you've never experienced","1" "2018-11-18T03:56:52-05:00","Desktop","5","review","What a comfortable flight. The seat set-ups were comfortable for sleeping (unless you are tall, my friend tells me). The food was excellent and plentiful. I needed gluten-free and they accomodated that very well. I loved the amenities and the entertainment options, including various newspapers to keep me occupied.","Arriving rested was such a","0" "2018-11-18T02:17:40-05:00","Mobile","1","review","I had heard about Singapore Airlines’ great reputation and was excited for the trip. First, the flight was delayed by over 3 hours. When we finally boarded, I soon realised that this would not be the flight I expected. Old seats that don’t work well. Had to push hard to get the seat to recline. Call button never worked. Awkward positioning for your feet. Old in flight entertainment system. The best of the best was getting food poisoning from undercooked chicken they served. I ate some before I realised and when I notified the staff, they thought it was a choice. They didn’t understand it was a heath and safety issue. Was sick toward the end of the flight and most of my first day in Singapore.","Old with a twist of food poisoning ","4" "2018-11-17T21:01:58-05:00","Mobile","4","review","Took early morning flight to Bangkok for business meeting. Flight was smooth and on time. Inflight services was good and friendly. Landing was soft and gentle.","Business meeting in Bangkok","0" "2018-11-17T16:40:28-05:00","Desktop","5","review","I'm never surprised when this airline is voted among the world's best. The crew are excellent, from the welcome aboard until the goodbye and hope to see you again. There is a good choice of menu but a little tip in business ""book the chef"" ie choose your meals before you fly. Seating is comfortable and very roomy and of course you have the opportunity to lie down. I also had a return flight from London, the experience was the same. They are one of two of my favourite airlines.","Excellent","1" "2018-11-17T09:08:22-05:00","Mobile","3","review","1) The flight was miserably cold throughout the entire 13.5 hours, even the blanket couldnt help 2) The food seems to be sub par (under flavoured, poor texture) as compared to my previous experience with SQ 3) The cabin crew were helpful and friendly, other than that, the whole experience on this long haul flight wasn’t very pleasant","Unusually below standards","0" "2018-11-17T08:40:47-05:00","Mobile","4","review","Took Singapore airlines and paid £11 each way for ordinary aile seat. Plane was 777_300.i requested for aile seat. Normally it is free..Dont recommend what i had done. The flight was very good,food and service is good. Flight very reliable.i recommend taking Airbus 380. Crew are good, helpful and supportive. Overall.....good","Flight to Singapore and return by Singapore Airlines.","0" "2018-11-17T08:30:30-05:00","Mobile","5","review","Hello again. As like before,we paid a little extra for the exit seats on our flight back to Heathrow. This helps with the flight time back. Again the cabin service was excellent as well.","SQ 318 Changi to LHR","3" "2018-11-17T08:27:22-05:00","Mobile","5","review","Hello. We had paid a little extra for the exit seats on this flight to Singapore and it’s well worth it. Plenty legroom which helps with the duration of this flight. Onboard cabin service was excellent as well.","SQ 305 LHR TO SINGAPORE","2" "2018-11-17T08:14:06-05:00","Mobile","5","review","Singapore airlines is a fantastic airline . The cabin crew are so friendly and helpful and the ground staff are just the same. It’s an incredibly child friendly airline and the crew are very accommodating to parents with small kids. Highly recommend","Great airline","1" "2018-11-17T05:41:16-05:00","Desktop","1","review","The airlines doesn't have a policy for unbecoming behavior of passengers and I was next to a gentleman who wasn't behaving properly . They never talked to him or moved him, I had to move to a middle seat which I wouldn't have paid 1300 dollars round trip for , I only wanted an aisle seat. The crew was absolutely uninterested in my plight thus the rating.","Singapore Airlines needs to have a policy","5" "2018-11-17T01:16:29-05:00","Desktop","4","review","I took flight from Delhi and thought of sharing my experience with Singapore airlines : Pros : 1. Nice Cabin 2. Fantastic entertainment. Cons : More variety of foods","Awsome Experience !!","0" "2018-11-17T01:07:03-05:00","Desktop","5","review","This is an early morning Airbus 330 taking passengers from Changi to Perth. We left from a small enclave in Terminal B that houses gates B1-B4 behind an additional security check. Leave time for that. Once you are inside the enclave there is only a very limited cafe for food. Flight was delayed due to weather. Seats have lots of storage areas. They offered a wide selection of magazine and newspapers to read. Breakfast was served.","Great seats. Great Service.","0" "2018-11-17T00:48:30-05:00","Mobile","5","review","Good flight leaves Da Nang 11am and arrives Changi 3.45pm it’s about 2hrs and 30 mins,chose this flight because it gave us time to do a free bus tour to gardens by the bay before our flight back home to Adelaide which exits Singapore 11.30 pm.good smooth flight with lunch and refreshments recomend.","Silk Air Mi 631","2" "2018-11-17T00:40:11-05:00","Desktop","4","review","Chose Singapore airline as it has always been the best. As usual it was a great flight with perfect service and courtesy.","Great Flight","1" "2018-11-17T00:39:05-05:00","Desktop","4","review","Flight SQ305 is a Boeing 777-300ER aircraft. Singapore airlines has 4 flights daily from LHR to SIN. 2 are Boeing 777, 2 are Airbus 380. They all depart from Terminal 2. Boarding was quick and effortless. Business gives you access to the Singapore SilverKris lounge in heathrow. Seats are big with lots of storage. Service is very gracious with a full meal after takeoff and before landing. In between they had a small selection of not so healthy snacks but gave me fruit when I asked specially for it. The flight plan takes you over the middle of Asia and I was hoping to see the Himalayas but of course it was dark then.","Huge business class seats","1" "2018-11-16T23:15:34-05:00","Desktop","4","review","We received good service on this flight. The meals were very acceptable and the staff very attentive to our needs. We enjoyed the experience.","Good quality of servce","0" "2018-11-16T22:27:42-05:00","Desktop","4","review","On this our outward flight it was very noisy as the hydraulic pumps would run every few minutes, as a retired aircraft engineer I found this a bit strange and very noisy. I can only assume that the aircraft was just coming up for a servicing as such a loud noise is unusual on a passenger aircraft like the A380. However every thing else was of the highest standard as is usual with this great airline.","Heathrow to Changi","0" "2018-11-16T21:22:59-05:00","Mobile","5","review","We took a morning flight out of Manila to Singapore in November on board their B787. We have to say that the experience was a lot better than their B777s. The economy seats were comfortable and had sufficient legroom. The IFE screens were wide and responsive. The flight attendants were very professional and friendly. The meals were delicious. It was a very pleasant morning flight. ","Really good experience on board","1" "2018-11-16T15:35:51-05:00","Desktop","4","review","As usual found Singapore service was very good and the leg was good as well. Had a recent return flights between Perth and Singapore with Qantas and the leg room was terrible, for some reason their economy leg room is a lot tighter and makes the time / trip seem like ages. If it my choice of airline when I travel this sector I will always use Singapore Airlines.","Good Service and leg room.","2" "2018-11-16T15:18:43-05:00","Desktop","5","review","On the outward trip, the leg from SIN to CDG was not good (see review). On this return trip both legs were excellent and there were no problems. The entertainment system worked well, the staff were attentive and there food was good.","Lived up to expectations","0" "2018-11-16T14:55:24-05:00","Desktop","4","review","A lot of airline should take example to Singapore airline for customer service and reliability. I like this airline because i have plenty of legroom and i am a big person, and the air hostess are beautiful with their uniform. I think their are the nicest uniform maybe not easy to work with. The food is really good and plenty of it.","asian hospitality","1" "2018-11-16T12:19:11-05:00","Desktop","4","review","Good service, nice food, nice crew. Only issue was seat in front tilted back and encroached on my space and there was nothing I could do about it on a long flight.","Good flight","1" "2018-11-16T11:52:25-05:00","Desktop","3","review","Comfortable flight. Flight seats choosen when booking will enjoy a breeze. Singapore flights are getting better with upgraded planes. please book correct flight timetable to ensure arrival with less people on arrival at customs.To make sure a leisure breeze thru customs with a smile on your face to star the holiday you plan. Bad was with my trip was limited choice of breakfast, and was not served breakfast as was told flight was delayed with time. Guess ////????","Short comfortable flight","0" "2018-11-16T10:52:23-05:00","Desktop","5","review","They were great, l was booked on flights that were departing 3 hrs later than the ones that my friends were on, so when I got to the check in desk extra early with my friends I asked if I could be changed to the earlier flights. Well after a bit of computer checking no problem. And all with a smile and no extra charge which I was expecting. The staff on the flight were just as l thought. Very helpful, helped me with carry on luggage, attended to my requests, meal was tasteful. I would certainly travel with them again.","Thankful","1" "2018-11-16T10:44:47-05:00","Desktop","4","review","SQ has a good record and that is why we fly it. Premium economy can be a little cramped but well worth the extra $$. My partner is gluten free and it seems if one has ""special"" dietary requirements they are sat in the front row. This is ideal as there is miles of leg room and no problems getting up for a stretch. And, the meal looked Ok to me ! The service is so much better than Qantas and not quite as good as Virgin. We fly Virgin to the US and SQ to London.","Always a good and safe Airline","0" "2018-11-16T10:44:25-05:00","Desktop","3","review","It’s a very convenient direct flight over of 8.5 hours. Service was efficient. Checkin was great and quick as was going through customs (as you would expect from a small airport). Economy was tight even though we had a spare seat between us. Food was as you would expect in economy (average). On the way back there a short stop in Sydney, enough to buy duty free.","Direct Canberra to singapore","0" "2018-11-16T07:12:17-05:00","Desktop","2","review","Cramped and stuck in the middle row with awkward people either side , we asked to sit together with a window set and were given middle aisle and the two middle seats. I had a very tall person next to me who could not get comortable and my wif a father of 3 annoying children. We would not fly Singapore airlines again because they did not supply the service we would have expected. we asked for extra legroom seats at checkin but they said all were taken but after every one had boarded they moved people to empty legroom seats","Not what we wanted","1" "2018-11-16T05:11:48-05:00","Desktop","4","review","This was our first experience with this airline - The flight itself was very good as delivered by the staff on board but our overall experience was marred by people who were travelling with children who couldn't (or didn't) keep them under control. Also inconsiderate fellow passengers, putting their seats back so far it encroached into our space. They even had to be told to sit up a little at meal times so we could put our table trays down to eat/drink. Its a shame the pleasure of the flight was marred by these incidents, but overall the service, food and flight was very good","Good flight","1" "2018-11-16T04:07:10-05:00","Mobile","3","review","Flying one of the world's best airlines is always a treat. Especially in Business class (or higher). The flight from Singapore to Stockholm via Moscow is operated by the brand new A350-900's. These planes have one of the newer Business class configurations (after the new A380 configs), and these seats offer one of the best Business class products out there with a 1-2-1 layout, offering a ton of storage space. It is recommended to grab one of the bulkhead seats, as these have unrestricted leg space, while the other seats, you'd have a small cubby for your feet when the seat is laid down in the sleeping position. Remember to check the seat maps on @seatguru to find the best seat for your flight. The meal service on this flight was a little bit slow, which is a huge inconvenience on a flight departing at 12:20am. It took over 2 hours from take-off until the meal service was over, and I wasn't able to go to bed until 2:20am Singapore time. One of the benefits with Business class on SQ is that you can take advantage of their Book the Cook menu. You are not restricted to Chicken or fish, but you can choose to pre-order from a huge (depending on your departure point) menu with anything from Lobster Thermidor to Wagyu Beef Burgers to Waffles. For this flight, I selected these mains from the BtC menu: Supper : Book The Cook - Wholesome indian style pistachio lamb chops Breakfast : Book The Cook - Warm waffle with strawberry coulis The pistachio lamb chops were delicious, and perfectly cooked, and went well with the champagne that SQ serves onboard; Champagne Charles Heidsieck Brut Réserve. The ice cream however was a little too frozen, and should have been thawed a little before serving. What drags down the rating from 5 bubbles to 3, is the fact that the flight has a pit-stop in Moscow DME at 6am in the morning, cutting your sleep short. 1,5 hour before arrival in Moscow, the breakfast service begins, it starts of with fresh fruits, Bircher muesli and I had pre-ordered the waffles as my main course. Probably one of the tastiest airplane breakfasts I've ever had, and to complement the breakfast, I had a cup of cappuccino and some orange juice. At the time of booking, there is not much information about the layover in DME. While I knew about the stop, I didn't know that we had to de-plane in Moscow with all our carry-ons and go through transfer security. This can be a huge inconvenience at any airport, but at 6am in Russia, I think it makes it even more inconvenient. Star Alliance Gold members and passengers flying business class have access to a sad, east-block, grey lounge. We went there for 15 minutes to stress down after the transfer security, before we headed back to the gate. The boarding for the last leg of this flight started around an hour after we landed, and shortly after we left the runway for this short 2 hour hop to Stockholm. There had been a crew change in Moscow, and our fresh crew was full of energy, and started the snack service shortly after take off. I had a ham and cheese panini with a side of potato chips and champagne. The meal was so-so, but I was still full after my breakfast two hours earlier. The champagne kept flowing until the seatbelt lights came on, and we started our approach into Sweden. All in all, the onboard service and seats are as always great on Singapore Airlines, but one thing I'm missing when flying in Business class is an amenity kit, instead, you find baskets with toothbrushes, combs, razors and other things in the lavatories. The downside of this flight is the stop in Moscow, which happens early in the morning, and cuts down your sleeping time, and the fact that you have to leave the aircraft with all your belongings, and go through security. I'd rather fly direct to London, Copenhagen or Frankfurt, and connect there instead of dealing with the hassle that this flight has to offer. ","Top notch airline, but avoid the Stockholm route","17" "2018-11-16T04:05:03-05:00","Desktop","3","review","We were returning from Zurich and took the connecting flight from Singapore to Perth. We were supposed to travel on a 777 but instead they used an old Airbus which was very tired, and had grubby and frayed seats. SIA need to lift their game if they are concerned about their image and either clean up their old Airbuses, or decommission them! It’s not as if we were given a cheap fare deal as we paid a high price for 2 return tickets from Perth to Europe. The customer service onboard is always good but the crew on the day took a very long time to get organised before we eventually got our meals, due to a mixup over the special meals they had to serve first to other passengers. What a shambles!! The meals were not their usual standard on this flight. I am now considering other airlines for our next overseas flight.","Use of tired old plans to Perth","0" "2018-11-16T01:02:03-05:00","Desktop","5","review","Travelled on Singapore Airlines Flight SQ 942 from Singapore to Denpasar-Bali in the first week of November. The aircraft was a brand new 787-10 - vibrant and fresh-looking aircraft. As in Singapore Changi T2, the security screening took place at the boarding area. We were given a customs declaration form post security screening which had to be shown to the authorities at Ngurah Rai International Airport. As I was arriving from Ahmedabad and connecting to Denpasar, I unfortunately can't comment on the check-in part. Once inside, the experience was wonderful. Hot towels were given to passengers of all classes, hot meal (brunch) was served. Being vegetarian, a special meal (Vegetarian Indian Meal) was served to me, which was tasty. The flight departed on time and landed on time, too. The landing was good. Cabin Crew were all smiles and helpful and efficient. Recommend Singapore Airlines for a comfortable journey.","Fantastic flight to Denpasar","0" "2018-11-16T00:45:05-05:00","Desktop","5","review","Travelled in the first week of November in Singapore Airlines. The aircraft was an A330-300. Previously, I had travelled 12 years ago with Singapore Airlines, and personally, their great service levels have remained what they were years ago - serving hot towels in economy class may be considered a thing of past, but not by Singapore Airlines. It's a great way to start a journey. Check-in process at AMD was smooth and quick, the same goes for the security check and immigration. Boarding was on time and efficient as well. Firstly, the boarding call is announced for business class passengers and then for the SilverKris and Star Alliance members, and finally, for the economy class, in the following sequence: group 4, 5, and 6. Cabin crew was smiling and enthusiastic and customer friendly. The meal served on board was tasty, adequate in quantity and well-cooked. Lights were dimmed so that passengers could catch some sleep while on board. An Amenity Kit, comprising a pair of socks and a dental kit was given to all passengers. Landing was smooth and before time (flight arrived 30 mins earlier than schedule). Great experience!","Pleasant journey","0" "2018-11-15T22:24:27-05:00","Mobile","4","review","On time, great service, very nice class, though seat a strange configuration - had to sit on an angle to put feet up fully. Good food. Not all wines listed were available both directions?! Good lounges, we weren’t aware that we could have a full breakfast in the lounge but not on the flight . Very good overall.","Lovely experience","0" "2018-11-15T20:31:36-05:00","Desktop","3","review","The flight from Sydney to Singapore was good though the meals on offer were not their usual standard. Cabin crew were great. The flight from Singapore to London didn't improve either. We usually fly with Singapore Airlines and never had any complaints. This time I thought the planes looked tired as well. Hoping this was a one off.","Disappointing","1" "2018-11-15T20:16:52-05:00","Mobile","5","review","From the moment you sit to the time you step off the plane the staff are always helpful and polite. The wet towel to refresh, the pillow and blanket, the snacks given out straight away.....all these little extras make for a comfortable flight. I always found my seat comfortable and roomy, and clean with no rubbish in pockets. Toilets are clean. Food is always nice. The stopover in Singapore was easy and overall Singapore airlines is by far my airline of choice. A pleasure to fly with them. ","Continually fantastic service ","0" "2018-11-15T18:33:43-05:00","Mobile","4","review","As usual found Singapore Airlines service very good and the leg room was good. Had a recent return flight from Perth to Singapore using Qantas and the leg room was terrible, for some reason their economy leg room seems to be tighter. If my choice of airline to use i will be using Singapore Airlines.","Good Service and leg room.","0" "2018-11-15T18:07:26-05:00","Desktop","5","review","Very comfortable flight. Food was good, hostess and steward good. And wider seats than SilkAir. Will definitely fly with them again","Singapore to Tokyo","2" "2018-11-15T16:36:46-05:00","Desktop","5","review","Singapore Airlines were excellent at providing preferential seating since I am disabled. The food and beverages service was very. All in all Singapore Airlines lived up to previous travel with them and they are my preferred airline to travel to Asia.","Great service; excellent crew","1" "2018-11-15T16:32:36-05:00","Desktop","3","review","Tired is a good way to explain the plane food and service. The seats are old and boney they have worn the effects of to many bottoms on them so all the padding is gone. The inflight entertainment you have to bring your own head phones or grab some as you come on the plane ( they were all gone on our return flight) The food was fine uninspiring but adequate the staff were friendly and helpful. The getting on and off was fine as well.","New Wellington to Melbourne Flights","0" "2018-11-15T15:47:31-05:00","Desktop","3","review","Many SQ flights from Singapore to Hong Kong. Therefore please choose the aircraft. Unfortunately, I boarded a really old plane with the floor carpet super worn out revealing some metal parts, the in flight screen resolution was pretty that which made the movie experience a bad one. there was no usb charger available as well. On top of that, the crew, which shocked me, did not provide a beyond expectation experience. After take off, the air stewardess came by the aisle for drinks and I asked for apple juice. Her reply was appalling ""I only have orange juice, beer and water"" typically they would meet the request and bring the apple juice later. But instead, she served me the orange juice. I think SQ can do better than this.","Below average service at premium price","3" "2018-11-15T15:21:05-05:00","Desktop","5","review","Good spacious leg room and comfortable flight.. have electronic entertainment material to pass the time","Bangalore - Singapore flight","0" "2018-11-15T15:19:38-05:00","Mobile","5","review","Was on the new SQ 22 flight to New York for holiday. Was told happen to be the 3rd of flight since SQ restart non stop to NY. Premium economy was just right for the 19 hours non stop flight. Ticket was a little pricey compare to economy but then the comfort of seat and space make it up. Meals was not that fantastice as would have expected a little more choices. Incidentally took SQ 21 on return three weeks later. Overall good experience.","Long haul non stop to New York","0" "2018-11-15T14:42:02-05:00","Desktop","4","review","Nothing out of the extraordinary. Selection of the latest sitcom was good. I only found out they had the latest season of The Big Bang Theory too late and couldn't binge watch and finish up the entire season (I will remind myself to do that the next time). On a side note, just wished SIA will have more than one flight to and from Adelaide. Would have preferred to fly back to Singapore at a later time (This was a 10am flight).","Uneventful flight - just as it should be","0" "2018-11-15T14:09:48-05:00","Desktop","5","review","We only fly Singapore Airlines and have been doing so for quite a few years now. They are the best by miles for service and attention to detail. Nothing is too difficult for their onboard hostesses and stewards. We plan our journeys to make sure we can fly with them.","Great Service, Great Attitude!","0" "2018-11-15T13:42:44-05:00","Mobile","4","review","SQ has always been my choice of flight and it was great and polite service expected. My only dissatisfaction is over food served. It was poor quality. Instant noodle was a better option Hostess were attentive and as always alert to call. Overall a restful flight.","Good Service: Bad food","2" "2018-11-15T13:27:11-05:00","Mobile","5","review","Just as we entered the aircraft, we collected our ear pieces for the inflight entertainment. I did not see a copy of my favourite newspaper and asked the stewardess at the door. She mentioned that because it was a midnight flight and most people would have read the papers by then and the next day's papers were not out yet. After takeoff, I was pleasantly surprised when the stewardess came to me with a copy of the newspaper I had asked about. She even addressed me by my name. What an amazing effort! In fact I had forgotten about it because I was busy filling out the landing form, deciding what to choose for my meal, deciding what movies to watch, etc. What the stewardess did made such a good impression on me. Way to go, Singapore Airlines!!!","Great comfortable flight","0" "2018-11-15T13:25:08-05:00","Desktop","4","review","Flight was good, smooth as, food was very good for an airline, hosties were very good. The seats were cramped as you might expect on a medium distance flight, Boeing 777er.","Sydney to Changai Airport Singapore.","0" "2018-11-15T13:05:10-05:00","Desktop","4","review","Departure & arrival time were puncture. Service was decent and Meal was good. Check-in was a breeze because we reach the airport early about 2 1/2 hrs ahead of fight schedule.","Airline Punctuality","1" "2018-11-15T13:04:03-05:00","Desktop","5","review","We have travelled to many places and prefer Singapore Airlines over any other. The service is second to none, the food is palatable and the staff are all friendly and helpful.","Journey","0" "2018-11-15T12:10:56-05:00","Mobile","5","review","Very friendly cabin crew and the food was better than same flight with qantas the year before. So full after eating meal . Toilets kept very clean during flight cabin crew happy to assist with eye patches etc firnight floght. The pic is connecting flight to KL don’t have one at Singapore as it was night time and big thunderstorm","Great food and staff","0" "2018-11-15T11:56:11-05:00","Desktop","5","review","Having not been on this airline since my honeymoon 35 years ago the experience was every bit as good as I remember from back then. the service the staff the comfort was all great. Reminded me that I need to make this airline a preference wherever possible","Memories","0" "2018-11-15T11:39:26-05:00","Mobile","3","review","VERY different experience ftom we last travelled with Singapore a few years ago. Appallingly slow procedures, insufficient, inexperienced staff. Hoping in flight service will be as remembered!","Disappointing checkin and boarding","1" "2018-11-15T10:35:34-05:00","Desktop","5","review","We flew out for a holiday for my Birthday & decided to fly with SIA, the food was good for an airline & with the 30 KG allowance we really enjoyed our flight, the staff are really nice & helpful, we also had the row of 3 seats on 3 legs of our flights between the 2 of us. After flying to the UK earlier in the year with Emirates I have to say Singapore is my favourite airline.","A good flight","1" "2018-11-15T10:15:21-05:00","Desktop","5","review","There is no better airline than Singapore, flying any class. If you are fortunate enough to be able to fly Business Class (and probably 1st Class, although I have no experience of that) you will enjoy a memorable experience. You will certainly pay for that experience, as it's definitely not cheap, but if there is anything that can make a 25 hour flight enjoyable, then this is it. From the welcome glass of champagne, the top quality cuisine, selection of wines and wonderful service from the ever-attentive cabin crew, I find it impossible to fault any aspect of the flight. I am travelling to Sydney again in January, and am actually looking forward to the flight. You can't say that about many 25 hour flights!","Sydney with Singapore Airlines","0" "2018-11-15T10:11:24-05:00","Desktop","4","review","Have flown with Singapore previously and was very impressed. These flights were no different. Friendly obliging staff. Comfortable planes.","Airline service as it should be","2" "2018-11-15T08:47:35-05:00","Desktop","5","review","Our first flight on an A350 and the seating was excellent, both the ‘normal’ seating and the lay flat bed. The plane was almost brand new so everything on board was immaculate. The check in ar Düsseldorf was seamless and the checkin staff were efficent and extremely pleasant. As always the service on board was all one could ask for and again, as previously the food was excellent with a good wine selection. Singapore never fail to impress and they are definitely up there as one of the leading aitrlines if not the best.","Still one of the best","2" "2018-11-15T08:43:47-05:00","Mobile","5","review","Singapore airlines really made me comfortable during the flight with the best service from your cabin crew, best taste with the breakfast, lunch and dinner menu with the high quality. This is first time I'd try your Airbus A380-800 route Singapore - Hongkong.","Best Five Star Airlines","0" "2018-11-15T08:35:47-05:00","Desktop","3","review","I used to fly regularly with Singapore Airlines between London and Sydney but had not done so for about ten years. I booked this trip on the basis of previous experience when I remember excellent and faultless service, great attention to detail, good seats and great entertainment. One feature of that service was that you were unfailingly addressed by name by the crew. I looked forward to my journey and bear in mind that I paid a premium for it over and above what I could have paid another airline but I was willing to pay it because Singapore Airlines presents itself as unmatched and the best in the business. They might have been once but they are certainly not now and are at best average. Check in at Heathrow was rather chaotic, there were five desks open for first and business class although two of them were designated first class and bear in mind that Singapore Airlines only have six first class seats on the A380 so rather overkill. The queue moved reasonably quickly and the person working was polite. I made my way to the lounge, there are four choices of lounge in terminal two, all accessible with a business class boarding pass. Having been to them all I would rate the Singapore Airlines lounge as last of the four, the food offering is the poorest of the four and on other fronts it's certainly no better. Boarding was efficient but then that's self managed through automated gates and the same for any airline in terminal two. The A380 on the London - Singapore sector was one of the newest with their latest business class seats. I found the seat most uncomfortable. It's way too hard for a long flight, the leg rest is totally useless and doesn't elevate to any useful angle and to put your feet up you are forced to sit at an angle which is not particularly comfortable and after a while I had a sore back so was left with the choice of a sore back or don't put my feet up. The seat does go fully flat but I doubt most people spend more than 50% of the flight in a fully flat position so something of a fail. The seat also boasts a high level of privacy. I would define that as claustrophobic as the seat is so enclosed that's what it felt like. The service of food and drinks was very task driven and impersonal. Over both the sectors I was not addressed by name on a single occasion. I found it quite disconcerting that the norm for the crews seemed to be to take things from a trolley and put them down on your tabel without even acknowledging you, on several occasions things were put down while the crew member had her back to me and she talked to her colleague across the trolley. Most airlines do not even have trolleys in the aisles in business class these days. The food was at best average. There is no choice of starter, a choice of mains, two puddings and a cheese course. There is no flexibility in the times of service and you eat when the crew decide you should. Between meals there is a range of mediocre snacks. The inflight entertainment system is good but no better than that of others. The aircraft between Singapore and Sydney was a 77W and it features an older version of the seat with still no possibility of using a leg rest and the impossibility of putting your feet up unless you sit at an angle. This was a day time service so a flat bed was inappropriate. The older seat is slightly more padded than its newer relation so slightly less uncomfortable. The service on this sector was no better and just as task driven and impersonal. The return journey was no better, just more impersonal, task driven service. The older A380 was poorly maintained internally with lots of scuff marks and poor seat controls. I also find in 2018 the previously iconic 'Singapore girl' sexist and outdated. It really is time this was dumped and the crew were allowed to dress more appropriately for their role. You do not see women in vibrant and forward thinking Singapore going around dressed like this! So, I wouldn't again be willing to pay a premium for Singapore Airlines as I don't consider that they are now in any way industry leading, in fact they are definitely in the lower half of the pack and trading on past glory while charging a lot of money for the average offering. Others offer better for less money and on future journeys I will look to them for my travel needs.","Lacklustre, impersonal, task driven service.","3" "2018-11-15T08:27:48-05:00","Desktop","4","review","The flight coincided with the airline's 70th anniversary and was comfortable, fully booked and departed on schedule. The food was average, the coffee terrible, but I enjoyed a Singapore Sling during linch. The staff were helpful.","Professional attendantss","0" "2018-11-15T08:27:45-05:00","Mobile","2","review","I know that Singapore Airlines is regularly rated one of the best airlines and was anticipating this flight a lot. Service on board was friendly, quick and efficient. Their „book the cook“ option is good way to chose your dish in advance from a really comprehensive menu. Unfortunately, my steak was extremely chewy. But this can happen. The reason for my poor rating is that although their seat is one of the widest, for tall people it’s just too small. When turning the seat into a bed, feet have to fit into a small cube. I‘m 6.1 tall, and is was kind of hard to put my feet in there. Best way was sleeping on the side with bend legs. IMO other airlines have a way better seat/bed, like Air Canada or Oman Air. So from a service point of view SQ is definitely doing it right. But their seat just isn’t made for tall people to sleep relaxed. And on long-haul flights to me it’s more important to get a good sleep than to have decent meals. Bottom line is: I wouldn’t fly SQ again.","Very good service, seat/bed uncomfortable for tall people","2" "2018-11-15T08:13:24-05:00","Desktop","5","review","Check-in took a while due to inexperienced staff. Seat was comfortable and cabin was spacious. Cabin crew were professional, helpful, and cheerful.","Pleasant Flight","0" "2018-11-15T02:30:19-05:00","Desktop","4","review","This was a two leg flight with a minimal stopover in Singapore. The catering, included in the airfare, was very good and the staff excellent. The aircraft is getting old and showing it's age a little. Despite this the on board entertainment was adequate. Seats are tught but not uncomfortably so, I am a big man and need a comfortable seat and Singapore met my needs.","Value For Money","1" "2018-11-15T02:20:28-05:00","Desktop","5","review","I took the direct flight from SF to Singapore. We took off around 11am local time and arrived in Singapore 7pm local time as well. So I think it was around 16 hours. I know it sounds a Long flight but I did not feel so. The business class seat has a big enough space. I spent my times reading couple of newspapers and magazines. Continuing my readings on my kindle. And watched couple of latest films as well. I slept around 6 hours during the whole flight. The bed was nice. But I do not like how it is slanted. The flight attendants are also friendly but professional. The foods are amazing. Sometimes I felt they are a bit too much. Between the first meal and the second meal there are quite a big gap in term of timing but you can always ask for a nice warm noodle to the flight attendant. I would not take the business class if it was a personal trip though. It can cost you up to 4 times of the economic class. I know it is cozy and all but it does not really worth it.","Foods are plentiful","1" "2018-11-15T00:15:05-05:00","Desktop","5","review","2 Hour Morning Flight But the crew manage a great Breakfast THANKS to Chief Steward Warren Ovinis and Faheema Quick Ultra Efficient Clean & Service Beyond Expectations So thanks We'll be back Many Thanks .","Worlds Best AirLine Singapore to Bali","1" "2018-11-15T00:07:40-05:00","Desktop","4","review","Had taken many Singapore airlines flights before and especially long haul flights. In flight services and entertainments are good as always but this one flight had the tray table not working properly. Need to be in tip top condition to stay ahead. Other than this everything is good. Always on time. Cabin crews are attentive and helpful. In flight meals are good. Has good connectivity and the lounge in Singapore is good.","Still the best but need improvement","0" "2018-11-14T22:56:27-05:00","Desktop","5","review","I travelled via Changi Airport from the Uk to Australia, on a 380 flight in business class. Although obviously more expensive it was well worth it. I arrived in Perth, with no jetlag and fresh to begin my holiday. I had time at Changi to have a shower and a complete change of clothes. The service, food and ambiance of the cabin was superb. I slept in both legs of the journey, but changed my watch to Australian time, immediately I left London. I always take a Melatonin tablet at the night time at the new time zone, which helps to reset my biological clock. I have done this for a number of years, and it always works. I have flown with Singapore airlines on several occasions for both business and leisure and have always found them to be efficient you caring.","Luxury travel","0" "2018-11-14T22:25:27-05:00","Mobile","1","review","Am currently stuck in the plane from CGK to SIN. Flight was supposed to depart at 210pm but was delayed to 3pm due to bad weather in Singapore. What??? If we had flown, could the skies not have cleared by the time we reached Singapore which is 1.5 hours away? By the time 3pm came, was informed that it be (maybe) another 1.5 hours before we can take off. As I said, we could have touched down at Changi by the time we even get to fly now. Would definitely not recommend SQ because of this in my mind, unnecessary delay.","Utter waste of time","0" "2018-11-14T22:24:49-05:00","Mobile","4","review","Pretty happy with trip however missed flight home and were charged an extra 1600 dollars The no show fee was 380 dollars each","Holiday to singapore","0" "2018-11-14T19:46:46-05:00","Desktop","4","review","The flight with SIA was fairly comfortable and the meals were, as far as in-flight meals go, enjoyable. The seats were OK, the footrest making is a bit more comfortable as I am relatively short. However, I think a tall person would find it a bit cramped. the in-flight entertainment was adequate but the choice of movies were a bit sparse. However, I do not enjoy watching movies on a tiny screen 300-mm from my nose! I ended up listening to music of a particular singer, looping through the same songs as I slept. There was a ""relaxing music' option but it was so difficult to navigate through I gave up. One big criticism of SIA was that there was no priority boarding for children. There was a 4-year old in my party but we boarded with everyone else. Nearly every other international flight, and a few domestic as well, children were given priority - so were people with mobility problems - but not with this SIA flight!!","Comfortable flight","0" "2018-11-14T19:26:26-05:00","Desktop","5","review","Whilst I am a top tier frequent flyer with SIA and have flown 100s of flights with them, I realised I had not reviewed them here. I will not fly any other airline if I can help it. They are simply exceptional. Whilst I am lucky to fly First Class mostly, it is the warmth of the service from the crew that you will experience in any cabin. They really serve from the heart, nothing is too much trouble and they are so intuitive. I get a buzz of excitement whenever I am about to board an SQ flight - it's one of the best parts of the trip and sometimes you just wish the flight was longer! Keep up the good work SQ. You soar ahead of the next best and you hand down beat the competition on product and service alike.","Undisputed No.1 airline in the world","2" "2018-11-14T19:25:15-05:00","Desktop","5","review","Singapore Airlines continues to maintain its standard as one of the best, if not the best, airline in the world. The crew are always attentive, maintain an excellent standard and the Premium Economy seats in the Boeing 777 - 300ER offer great comfort.","First Class Airline","0" "2018-11-14T18:05:07-05:00","Mobile","5","review","Best in Class , a cut above most Airlines , what makes it more special is the warm cabin crew , who are turned out so well all thectime and remain so right throuh even on long hauls . The cabins are well maintained and ditto the toilets . Food and Beverage is served with a smile and efficiently too .A very good choice too","Best in class","0" "2018-11-14T16:06:11-05:00","Desktop","4","review","En route from Durban to Bangkok - this is a same day flight to all intents and purposes leaving Johannesburg early afternoon and taking just 9 hours even though with a time difference of minus 6 hours you arrive very early am in Singapore - the seating was quite comfortable (better padding) with a little more leg room and recline - with the timings I did not really need to test the sleep aspect - service was good with an ok inflight menu - I felt a little cheated here as the Airline promotes a ""Book the Cook"" feature where you can order the main meal from some 24 choices 24 hours in advance but for some obscure reason this was not available for this flight - at almost double the price of a discount economy seat it is questionable value for money - the flight back is more grueling as it leaves at 1.30 am after a long day of traveling and the sleeping quality will be well tested - watch this space","First time in Premium economy","0" "2018-11-14T16:03:02-05:00","Mobile","1","review","Booked tickets with wheel chairs services, as old people can't walked for long distances. What we get is worst services ever! Flight from Adelaide to Penang yesterday, transit at the airport for 4 hours. When my parent reached Singapore airport, they provided a car to carried them than walked for a long way. My parent asked the driver sent them to i-counter to vouchers, but the guy told them that he don't know! When they asked him where can they buy food to eat, he said you go by yourself! Is it the right way to treat elders? Or because they can't speak proper English? At the end, sent them directly to boarding gate. They struggled in hungered for 4 hours, not dared to walk around! As they said ever the attendant don't know how to go, nor they! So dissappointed with the services line!","Lack of respect!","2" "2018-11-14T15:30:18-05:00","Desktop","4","review","Overall was good except for one tall stewardess who was a bit arrogant, very friendly with foreigners (Caucasian ie.) but not with Asian or oriental-looking passengers like me. Anyhow, one bad apple does not spoil the whole basket.","My flight on SIA","1" "2018-11-14T13:22:05-05:00","Desktop","5","review","I always love flying Singapore Airlines - one day I aspire to fly business class - but this review is about Premium Economy from Singapore to Dubai. Always friendly smiling staff, nothing to hard or difficult for them. Facilities were great.","Singapore Airlines - Hotel in the Sky","0" "2018-11-14T13:11:03-05:00","Desktop","3","review","I must say I do not understand all the good reviews about SQ. My experience was less convincing. The reservation line is always busy and it takes ages to get through. The seat is large and comfortable to sit, but to sleep it is not comfortable at all: too hard, too narrow footrest and you sleep in a diagonal position which is awkward. I could not sleep at all during the whole flight. And the food was really bad: very tough meat, overcooked and bad taste. Worst food I had in a long time. Staff is friendly but not efficient, sometimes it takes ages to get some water or bread etc. Overall really disappointing experience, I must say SQ seems to deteriorate. A pity as they used to be good some years ago. In any case I will not chose them again...","Disappointing experience","1" "2018-11-14T11:29:30-05:00","Desktop","5","review","Once again, Singapore Air outdoes itself, even for 'Economy' passengers! Meals were better than average, surpassing most other airline far, Staff is ALWAYS attentive and helpful. Air Canada (my own country's airline could learn a lot and garner some degree of respect if they were to emulate Sing Air. KUDUS to each Singapore Airline staff member!","Singapore Airline does it right.... always!","0" "2018-11-14T09:19:18-05:00","Mobile","5","review","My friend is a travel agent and she said that Singapore Airlines was the best. Especially for people travelling with dietry requirements. She was absolutely right. The service was lovely, the attendants are well presented and so helpful. They went above and beyond to make sure you were comfortable. I'm a nervous traveller but I felt completely safe with Singapore Airlines. I'll be using them again soon.","Outstanding","0" "2018-11-14T06:56:16-05:00","Desktop","5","review","Fourth trip to Davao with Singapore Airlines and Silk Air combination. Like this as Silkair is the sister Airline of Singapore Airlines so its only one booking. Also you keep your 30kilo baggage allowance all the way. you also dont touch your luggage until you get to Davao. As allways Singapore Airlines is one of the better ones for long haul. We paid extra for extra legroom seats as its a long flight. Food is reasonable and plenty of drink options. May try business class next time as getting a bit older and am beginning to struggle with long haul flights. Would recommend this airline.","trip to the Philippines","0" "2018-11-14T02:41:41-05:00","Desktop","4","review","Flying to Sydney on business class, it was a new aircraft with new interior. Great service I slept well enroute at the space bed. Food were dinner and breakfast on arrival.","Flying to Sydney","0" "2018-11-14T02:32:41-05:00","Mobile","4","review","We have two choices of flight to Singapore, and SQ5101/SQ5103 is the best one to fly. Foods are okay, always have two choices of Asian or western cuisine, I always opted Asian. NASI lemak is my favourite ","Best flight out of Semarang to Singapore","0" "2018-11-14T00:13:32-05:00","Desktop","4","review","We received excellent service from the cabin crew. The flight was on time with no delays. It was a very comfortable flight with all your needs catered for. Food was good as far as airline food goes although the breakfast choices were a bit odd for us, but it made it interesting. Would definitely fly with Singapore again. We had a stop over in Singapore itself and the airport was also easy to navigate and everything was dealt with very quickly and efficiently.","Flight to Australia","2" "2018-11-13T22:53:30-05:00","Mobile","2","review","Twice now we have had to add over 5 hours to our trip due to Singapore Airlines. Once in 2017 over 5 hours in Singapore Airport missing connections and resulting in another 3 hours waiting for new connections and they gave us a multi plug for power points in different countries only to have it break first time. Last Friday their flight was late leaving Bangkok creating another 5 hour delay in Melbourne only to be given a $15 voucher each to use in Singapore airport for something to eat. We bought 2 drinks and it still cost us an extra $10. Maybe just bad luck but really we have flown with other airlines without any delays. What an exhausting trip home both times. The staff are nice and do well to work with such a crap product. ","Hopefully we will not have to travel with Singapore Airlines again","0" "2018-11-13T22:42:34-05:00","Desktop","5","review","As usual, Singapore Airlines came up trumps - wonderful service, great food, and a feeling of being looked after, even in economy. No wonder they have been voted the No. 1 airline time and time again - would not hesitate to fly with them in the future, and to enjoy the experience once more!","Our flight to Phuket was great with the best airline ever!","1" "2018-11-13T19:40:48-05:00","Desktop","4","review","This was meant to be another annual pleasant travel experience with Singapore Airlines and the flight from Melbourne to Singapore was perfect. We then had a scheduled 4 hour layover before our flight to Zurich. This time was spent in the comfortable lounge watching the World Football Cup. However we got edgy as the boarding time approached and there was no indication about it. We went to the gate to be told that there was a technical problem and that boarding was not due for another 3 hours. Fortunately for us we were able to head back to the lounge whereas a lot of other people were left to fend for themselves. This inordinate delay set off a chain reaction as we then missed the connecting flight in Zurich and had to spend more than 2 hours before our final flight to Geneva. Timely communication of the initial delay would have made the whole issue less stressful and the lack of this is our criticism, spoiling an otherwise pleasant trip.","The flight trip we thought would never end","1" "2018-11-13T18:04:55-05:00","Desktop","5","review","Comfortable flight even in economy....only 5 hours tho. Friendly, efficient staff...excellent food and service. Always travel with SQ if possible.","Economy class was fine.","0" "2018-11-13T14:00:15-05:00","Mobile","5","review","Red Eye flight from Singapore to Seoul. It was a great flight from start to land. The service is great and the seat was comfortable. The seat can be make into a comfortable make shift bed which allows the traveler to have a good rest while on board the plane. The entertainment on board has a good selection hence you never get bored. SIA is definitely a great way to fly","One of the best airlines","0" "2018-11-13T12:43:55-05:00","Mobile","5","review","Awesome business class service, everything was fantastic Staff were awesome - the below staff were highly professional throughout and should be recognized/rewarded, they were a million million times better than BA Lee bian sze Tan hui Juan Faiz Ramdan Tan lye huat I'd fly again with them in a heartbeat. ","Best Business Class Airline - Worldwide!","0" "2018-11-13T04:44:12-05:00","Desktop","5","review","Have flown with SQ both in economy and business class and at all times the experience was absolutely amazing. The service is wonderful and would really recommend SQ highly. Thank you SQ for wonderful memories","Best airline","1" "2018-11-13T03:58:40-05:00","Desktop","5","review","Compared to SQ's refreshed 777-300ER aircraft, the new A350-900 aircraft was much more comfortable! We sat in 3-3-3 economy class, for a 14hr flight from Singapore SIN to Stockholm ARN, with a short easy 1 hr transit in Moscow airport DME. The flight was very quiet, even when someone walked by. We also felt a major difference in the air quality. The smell of food was quickly dispersed and air was fresh throughout the flight. Services was friendly as usual, and they paid attention to transit/returned passengers. Very pleasant flight journey, with delicious food selections including Russian pancake served on the 2nd leg between DME & ARN. Hope SQ will deploy more new 787-10 and A350 aircrafts soon.","New and better A350-900 aircraft","1" "2018-11-13T01:26:21-05:00","Desktop","5","review","comfortable seats, amazing service with drinks and fab food. Proper cutlery. Good films, excellent staff.. Would def fly with them again.","Comfortable flight","1" "2018-11-13T00:19:45-05:00","Desktop","5","review","I have heard a lot of good things about Singapore Airlines before, but this is my first time to fly with them. I have to say, I am impressed! I felt that your ease and comfort in traveling was their top priority, and I felt well taken care of. I would love to fly with them again!","Impressed with Singapore Airlines","0" "2018-11-12T23:20:46-05:00","Mobile","5","review","Our flight from Manchester to Singapore was an absolutely amazing experience. Although only in economy class, we felt like we had the 5 star service. Staff were super attentive and nothing seemed to be any trouble. We were all offered a blanket, pillow and a little vanity case with socks and toothpaste/toothbrush set. Socks came in so handy! The entertainment system onboard can only be described as superb! So many movies, tv shows and music to choose from to keep you entertained for hours. We were offered 2 tasty meals during the flight but there were plenty of snacks and fruit on offer in between meals should you feel a bit peckish. Quality of food was very good and it was nice to eat with real cutlery and not a plastic set. Thoroughly recommend! ","Top Airline ","1" "2018-11-12T22:28:33-05:00","Desktop","5","review","Came home from Singers on their new 787-10.Plenty of legroom, but a bit narrow..Good food and entertainment console amazing..10 / 10 👍","New aircraft is Tops","1" "2018-11-12T16:22:08-05:00","Mobile","5","review","It has always been a pleasant travel with Singapore airlines. Comfortable seats, good inflight food (plus you get icecream😅) and what i like the most is the hospitality of each and every attendant on board. It’s a 10 out of 10 when it comes to their hospitable welcome and treatment to you while on board!","Flying with Singapore Airlines- with ease and comfort","0" "2018-11-12T13:49:36-05:00","Desktop","5","review","Previously I have been lucky enough to travel on a few First Class international tickets. My Singapore Airlines Business Class experiences have far surpassed any first class travel I have experienced. Ease of check-in, lounges, comfort, service, food and reliability were all impeccable. Well done Singapore Airlines!","Why consider first class flights?","3" "2018-11-12T13:14:27-05:00","Mobile","5","review","Singapore airlines-well above my expectations! Exceeded. Felt like i was in business/first class. I have only ever flown with qantas Normally things reserved only for first class. We got hot towels, an abundance of food. Service was amazing and i honestly could not pick fault! Well done! I will def consider SA next time wen i make a booking. From the very start at the check in counter we had a lovely employee checked us in to the flight and then on board everyone is so well mannered and professional. They definitely do hospitality right.","First time with Singapore Airlines","4" "2018-11-12T12:23:06-05:00","Desktop","5","review","Never felt so spoilt on a flight. On waking up about two hours before landing, I could not find my mobile phone. The entire crew, one by one went through my laptop bag, dismantled the bed and even bought out selfie sticks to try and prise under the seat with no luck. They even went through the trays cleared to check. They contacted ground staff to send an engineer on board on landing. Then about half an hour before landing, one of the hostesses Mika said let’s just look once more and as she searched under the seat and something lit up and then the tongs and selfie sticks got me back my phone. Thank You Singapore Airlines- the only way to fly!","Singapore Airlines - The Only way to fly","3" "2018-11-12T10:43:03-05:00","Mobile","5","review","Plenty of food and drinks served on board. Plenty of onboard films to keep us entertained on the long flight. The flight was half empty meaning we could stretch out on our rows.","Great servixe","0" "2018-11-12T10:00:38-05:00","Mobile","3","review","I flew from Colombo to Singapore Air in coach, regretfully I was very disappointed, being the top rated airlines in the world they did a very poor job on this flight. I was in coach in the left side of the plane, two in the row. The equipment was probably the oldest in the fleet, the entertainment system was truly old, the screen was not touch screen, all was controlled by a handset. The cup holder that was supposed to be integrated in the seat in front of me was broken therefore no possibility of placing a cup of water. The flight attendant was not warm and friendly as I expected. I chose the “western meal” and I did not eat it as it was very very unappealing. It was a red eye service a 4 hour flight that could be much much better for the best airline in the world ","Very disappointed ","0" "2018-11-12T09:16:55-05:00","Mobile","1","review","SQ premium economy…disappointing. Top dollar, new seats but minimal recline, economy service, average legroom (Air NZ economy is same or better) so hard to see what the extra $2000 was for?! Cramped toilets. No differentiation from economy service.I flew QF premium some years ago and much better. Daylight flight so it was bearable, but night flight return was no different from regular economy. And SQ economy is good. 777 up, A380 back so not an aircraft problem.","Premium For Economy","2" "2018-11-12T07:37:03-05:00","Mobile","5","review","Cannot get over the hangover Travelling with Singapore airlines has always been our first preference.This time we travelled business class... A smooth journey staff wearing warm smile the food quality the comfort ...U name it and u have it. Can't explain in words So one word EXCLUSIVE.","Best as always","4" "2018-11-12T03:27:11-05:00","Desktop","5","review","If they flew everywhere I would fly no other airlne. The seats are huge, the food is excellent, the beds are flat and wide and the stewards are attentive and serve you always with a smile. This is the third time I take this flight this year and my only complaint is that there was no orchid in the WC on this flight.","Best airline Experience I have ever had","0" "2018-11-11T23:24:27-05:00","Desktop","5","review","Great flight on the new Airbus 380, very smooth and comfortable. Service is slick with a very efficient crew who make you feel welcome. On Board entertainment is good with a wide selection of entertainment to help pass the time away. Food is good and comprehensive enough to ensure you don't go either hungry or thirsty. Choice for both Asian or European dishes being served. Plenty of luggage allowance with options to pre book you seat should you wish to. All in all Singapore airlines are good and come recommended.","Excellent from Singapore Airlines","0" "2018-11-11T22:36:44-05:00","Desktop","5","review","I have travelled on this airline a couple of times in the past but this was my first experience of economy plus. From checking in to deplaning I was made to feel welcome and almost special. SIA staff are certainly of the highest calibre. The flight was comfortable, especially in the new seats and the service by the cabin crew was faultless and no request was too much. All service was given with a smile even at high pressure moments such as meal services and to compliment this I was also impressed with the quality and presentation of the meals - a pleasant change from some I have had on different airlines in the past. SIA are a quality airline and I cannot recommend them highly enough. If you want, or need, to travel long distance look no further than this most professional airline.","A first class airline","1" "2018-11-11T22:02:07-05:00","Desktop","4","review","We flew from Sydney to Paris on 13 October 2018 with a 2.5 hour layover in Singapore. We chose Singapore airlines on the basis of reviews and we weren't disappointed. The food, service and entertainment were very good. The seat pitch and width were also very good and overall in terms of cost the flight was great value for money.","First return flight to Europe","1" "2018-11-11T16:13:59-05:00","Desktop","5","review","Have just been over to the states, and unfortunately we were unable to fly with Singapore as they had not started the flights into New York at the time we booked. I have used Singapore Airlines on previous holidays and I think they service and cleanliness is the best in the world. We are very excited that they now fly to the USA and will definitely be on board for our next holiday. Thank you Singapore Airlines.","THE WORLDS BEST AIRLINE","1" "2018-11-11T14:15:56-05:00","Mobile","5","review","i am lucky to be able to experience singapore airlines service with their promotion program. Through out the flight i am very entertain by their movie selection. very comforting flight from jakarta to narita. nothing i want to complain.","promotion program","0" "2018-11-11T13:42:08-05:00","Desktop","5","review","My favourite airline. Every flight I have made on Singapore Airlines over the last 10 years was a very good to excellent experience. All I can say to SIA keep up the good work.","Another great flight experience with SIA","2" "2018-11-11T12:08:00-05:00","Desktop","5","review","My wife and I were fortunate enough to get a good price to fly First Class to Singapore enroute to Osaka. We were fed up with Emirates poor service so wanted to try something different. We definitely struck excellent attentive service the food suited our western tastes and the comfort was exceptional. The staff were not intrusive but did try and go the extra mile to see we received great value for money. We very much agree the extra cost in this instance was well worth it and would recommend this airline to anybody tossing up whether to fly business or first class. Joe","Change to different airline","2" "2018-11-11T10:51:46-05:00","Mobile","1","review","No one in my friends or family will ever travel on Singapore airlines. But before I share my experience I would like to appreciate & thanks Singapore Airlines staff from Delhi. T3 Ground crew & check-in staff at Delhi airport is very friendly, polite humble & customer centric. Cabin crew on outbound journey was polite, helpful and humble whenever we had the chance to interact with them few members were from India which made it easier for my elderly mom. I feel food quality and quantity was good as well. If I would have not returned on Singapore airlines I would have given them 5 star. ------------------------------- After spending 7 beautiful days in Singapore and Malaysia with family I had to see the real side of Singapore airlines. Our check-in was quick thanks to Kiosk. Cabin crew welcomed us aboard my mom and I got seated however during dinner when I asked one of the male cabin crew to assist my mom with her tray table his exact words were to ask my mom to remove the bag from her stomach due to which the tray table is not going fully flat, I told him it's her stomach not a bag and requested him if he could assist her in getting her tray flat as she is not able to do it all of a sudden he changed in a rude cabin crew started by saying don't tell me how to do my job I could not understand what was wrong with what I said. I was mid way eating if I could have helped her I wouldn't have asked him for assistances instead he tried to instigated me by charging on our seat and asked me to shut-up and have my dinner I could not believe my ears this statement and behaviour was St least not expected I was surprised no one has ever spoken to my so unprofessionally being a cabin crew that's the least I could have asked for. I didn't loose my cool during this altercation a senior cabin crew broke the argument and offered assistance suggesting he might have misunderstood something i might have said but nor the cabin crew or the senior cabin crew apologised for his unprofessional conduct. If I or my family would have reacted in any different manner we would have been considered a passenger who didn't behave and was unruly. HATS OF TO SINGAPORE AIRLINES CABIN CREW AND THE MOOD SWINGS.","Delhi to Singapore","5" "2018-11-11T08:22:41-05:00","Desktop","5","review","Best airline I have ever flown. Cabin was immaculate, food was very good, and the attendants were first class.","EXCELLENT FLIGHT AND SERVICE","2" "2018-11-11T07:51:59-05:00","Desktop","5","review","Boeing 787 Dreamliner is very nice Aircraft. It is well known for its fuel efficiency and also for minimum noise inside the Aircraft. The Dreamliner 787 was brand new and spotlessly clean. The flight was very comfortable. For its low noise inside the aircraft, you will not feel that you are flying in an aircraft at an altitude of 35000 feet. Thanks to Boeing also for designing such a technologically advanced aircraft","Boeing 787 dreamliner of Singapore Airlines","2" "2018-11-11T06:16:59-05:00","Desktop","5","review","Singapore Airlines normal high standards of service and commitment to their passengers was maintained. An overnight flight, but fed after take off and breakfast before landing broke up what could have been a long 14 hours.","Long haul from Singapore","0" "2018-11-11T03:12:45-05:00","Mobile","5","review","Had a most wonderful flight with exceptional service from the cabin crew led by Colin Stuart.He also confirmed for me that my checked bags would go to my final destination even though on a separate airline. This put me at ease as I had not flown this route before.","Best Service in the Sky.","0" "2018-11-11T00:51:02-05:00","Desktop","1","review","We actually flew PE from Brisbane to London and back from Paris with stopovers in Singapore with one Economy leg from Brisbane to Singapore. The Economy was actually good, probably because there was no PE on board! We then looked forward to the PE. Unfortunately, it turned out to be a big disappointment and most certainly not worth the extra money. The PE sections were extremely small and cramped with a tiny bit of extra legroom. The food was the same as Economy and mostly bloody awful - excuse the language. On one long flight, we hardly ate anything and asked for some cheese and biscuits. This was not possible! The staff were cold, bossy, and unfriendly and made no effort to greet us by name as Qantas and Virgin do. We were reluctantly served fizzy in paper cups a long time after the plane took off - Qantas and Virgin do it before! SA do not know what the word SERVICE means! By far, the worst flight, however, was the one from Singapore last night. The plane was full, including over one hundred school children who all wanted to use the THREE toilets for the hundreds of PE and Economy passengers at the same time! The food was awful.The cheap Spanish wine doesn't help - there is only a choice of red or white! The entertainment is hopeless. There are hardly any Classic movies, let alone new ones! It mostly consisted of children's cartoons. Unfortunately, my husband thinks that we may travel economy on this airline again. However, if it is my choice, it is Goodbye Singapore Airlines!","Worst Experience Of Any Airline For The Money Paid","5" "2018-11-10T23:35:05-05:00","Desktop","5","review","Took a return trip from Singapore to Japan Narita. Had the opportunity to take the new 787-10 Dreamliner. The seats were more comfortable than the older planes especially, especially the headrest. The crew were generally friendly and had a smile for everyone. I fell asleep in the beginning and was pleasantly surprised to find the toiletry set left at the bottom of the seat for me. Loved to receive the hot towels, it really freshened me up in the journey. Entertainment was of a good variety, I almost finished a japanese drama during the flight.","Great Experience","0" "2018-11-10T21:47:28-05:00","Desktop","2","review","My review is not about the airline but the terminal. This a a modern terminal that has all amenities. But it's not user friendly. We arrived early morning, about 4am. Most shops were closed. We had some items that were GST tax refundable. So we went to the desks. Although there were staff there, we were redirected to kiosks to fill out a self assessment of our goods. When we eventually returned to the desk, we were refunded some GST tax and charged for admin costs. Why? they didn't lift a finger to help us. That's daylight robbery. Our next disappointment was when we wanted something to eat. All the eateries were upstairs. The only way up we found was to use the escalator, so sign of lifts around. So we had to balance all our luggage on the steps of the escalator. Upstairs, I sat down with the luggage while my wife chose one of the eateries. She couldn't order because she had to buy vouchers first. the lady selling the vouchers was around the corner. so, how many vouchers do you need to buy if you don't know how much you're going to spend? Then when you've purchased your food, any left over vouchers have to be redeemed for cash. More queuing. It's not easy to follow procedure when you're there first time. We both lost our appetites and bought a small burger and coffee, thankfully, without vouchers! Lastly, apart from doing an online check in when it was time to check our bags in, we had to do a kiosk check in. No staff to help us with our baggage, just a kiosk. We had to have the baggage tags printed out, which the kiosk does if the information is correct, then place the baggage onto the luggage. It's all self service now. Looks like Singapore doesn't require any staff at the airports, or so it seems. Any person that is not capable of performing these tasks, eg. older people, illiterate IT personnel. etc will find it hard.","Singapore Air Terminal","1" "2018-11-10T20:15:06-05:00","Desktop","2","review","I have been flying for many years now and most flights are enjoyable but when I fly from Singapore to Brisbane, the plane is always full, no room to move, the toilets are always in constant use. Long waits for food and drinks. Not a very good ending to a long holiday. I presume the oldest planes are used for this flight. Different flying to Sydney, but Brisbane is a shocker. Maybe buying a business class ticket for this concluding journey would relax and entertain us. After all, it is a long flight of 9 hours. Yet, the flights going from Brisbane to Singapore are the opposite. Seats are more comfortable, the entertainment is better and the service is pleasurable.","out dated inside","2" "2018-11-10T19:46:19-05:00","Desktop","4","review","It was really awesome experience. Best economy class. As it was long flight really in flight services were good. I can say great experience due to great team.","Aswm Flight Experiecnce","0" "2018-11-10T19:22:19-05:00","Mobile","5","review","Was my first time flying with Singapore Airline. Checking in our luggages is as easy as a breeze. The service in the cabin is absolutely superb. The cabin crews are too happy to be of service. I can tell that they wanted our flight to be as comfortable and memorable as can be. There are varieties of drinks available both alcoholic and non-alcoholic, and hot in cold too, as well as food choices and it seems they never run out of stock of the food in the menu. You can order ninbles and drinks in between main meals free of charge if you feel like eating even after having breakfast, lunch, or dinner. I felt like I don’t want to fly with any other airline companies again. I wish that the service of all airline companies are at par with Singapore Airlines. ","Fantastic Service","1" "2018-11-10T15:53:45-05:00","Mobile","3","review","The flight home was lovely and smooth. On the way up we were provided just the one meal and drink. Albeit is was nighttime. Unlike Emirates, when you ask for something of Singapore air it's felt like they felt it was a chore. They don't keep snacks or chocolate for in between a meal like emirates. Being a frequent flyer with virgin I like to fly its partners though the lack of cleanliness abs food selection have deterred me. Attached is good on way home though on flight up an odd omlette with 2 sausages won't keep you full for 7-8 hours. Please take wipes to wipe down your tray, arm rests etc don't believe it's cleaned in between flights, they do just a quick eye check and rubbish clean off floors and seats.","Smooth flight on return","0" "2018-11-10T14:24:13-05:00","Desktop","5","review","Singapore Airlines made this long flight as pleasant as possible. Most likely will choose this same airline for future travel to India.","Long flight was made comfortable and worry free","0" "2018-11-10T11:59:02-05:00","Mobile","5","review","Really great service from Singapore airlines nice seats plenty of entertainment attentive staff. Meals included and drinks no hidden charges. Excellent ","Best economy class anywhere","1" "2018-11-10T09:11:32-05:00","Desktop","5","review","Singapore airlines gave exceptional service, on time hassle free travel at a valued price. Service onboard was 2nd to none. Planes clean, good leg room and respected the wishes of sleeping passengers.","Perth India Maldaive return","0" "2018-11-10T07:53:55-05:00","Desktop","4","review","The entertainment and food quality are excellent .The staff is good , attentive and courteous .You must book the seats and specify the meal variety to avoid compromise situation at the last moment","Luxurious Travel","0" "2018-11-10T07:14:20-05:00","Mobile","3","review","Just an overall review of the last few flights I've had on SQ the past few months (FRA, CPT, HAN, MEL). 1. On board experience (service, entertainment) was mostly good, but the food was sometimes really bad (esp ex CPT). 2. Ground service was non-existent. Specifically when checking in to FRA from SIN, had problems with self-check in and the staff there made me feel like it's my fault for not knowing how to use it. When they patronisingly helped me and found out it didn't work too, they just blankly told me to join a long queue. The person there then told me to self-check in. It's a shame because they really used to be the best. Now, they're still good in-flight and if nothing unexpected happens. Otherwise, be prepared for cluelessness ","Nothing special","3" "2018-11-10T07:05:47-05:00","Desktop","2","review","Was not that impressed with Singapore airlines The crew were brilliant, Poor food quality, entertainment was a bit out of date, On the flight from Singapore to Brisbane we had no entertainment as the screen was not working. We would not fly with Singapore airlines again.","Food not good","3" "2018-11-10T02:31:24-05:00","Desktop","5","review","very attentive Service, excellent selection of food and beverages, really flat and comfortable bed, low noise level","Best in class","0" "2018-11-10T01:55:33-05:00","Mobile","4","review","First time taking Airbus 350, take a while to understand how the NEW entertainment system for movie function in order to watch movies. During the flight, they also provide snack, sandwich, apples etc after the meals. Friendly and helpful steward and stewardess.","Airbus 350","1" "2018-11-09T23:22:35-05:00","Mobile","2","review","As a frequent flier (Gold with Qatar Airways)I have flown SQ a number of times and until today I have found that it’s reputation as a premium carrier quite befitting...Unfortunately, that ended today. SQ need a stark reminder that great service is for not only the 90% of the time when things go well but also critically for the 10% of the time when things don’t go as planned! I was due for my return flight DXB from KUL this morning on MI325 to connect to SQ494 (Premium Economy). This involved a 2 hour transit time. There was allegedly a technical glitch, the aircraft was delayed from Singapore, I received a delayed notification first for a 30 min delay and then when I got to the airport I was told of an additional delay of 1 hour, leaving only a 30 min transit. As a result, the following happened: 1) the ground handling staff proceeded to check me in, even forgetting to add the priority tagging for my luggage until I reminded her. She then claimed someone will be on ground to escort me to the flight 2) I felt uneasy by her explanation and I proactively proceeded to confirm with a Silk Air staff. It turns out I would have been offloaded in Changi and thanks to my own efforts they managed to put me on a direct flight with EK to DXB 3) For their mishap, I have had no upgrade to Business/refund despite being on a Premium Economy ticket nor have I any lounge access as I had half a day to kill in KLIA! So the long and short of it is, fly SQ and hope nothing goes wrong! If it does, don’t expect any compensation contrary to its premium carrier reputation that allegedly prides itself on quality service. NOT SO PREMIUM Economy now = Economy on EK, which should be better. Special thanks to Plaza Premium and Lounge Key to host me for the day, no thanks whatsoever to SQ. ","Gross lack of accountability! ","1" "2018-11-09T21:53:23-05:00","Mobile","5","review","This airline rescued my holiday After cancelled and very delayed flights with Cebu Pacific Causing my wife and I to miss our flights home Singapore airline made no fuss and actively helped us move our flight to the next one. As you could imagine our stress level was very high Thankyou Singapore airlines","What a professional out fit","0" "2018-11-09T20:49:05-05:00","Desktop","4","review","Overall a pretty good fight but worth noting if you are flying out of Perth the first leg into Singapore does not provide Premium Economy option which is disappointing when you think you are paying the extra for the whole trip . The only other downside is the longish wait for the connection in Singapore especially when the time is late night / early morning and not a lot to see and do in the terminal . BUT the longest leg Singapore to Munich was spot on - great premium Economy seating that allowed a very comfortable journey and easy to get a sleep in , excellent food and drinks ( except the sling !! ) a good entertainment selection and terrific service . Well worth the extra $'s .","Great trip BUT give the Singapore Sling a miss","0" "2018-11-09T20:24:10-05:00","Mobile","2","review","There is tendency to associate SQ with superior service and professionalism but the more you fly with them it becomes evident how inconsitent they can be. Flight to Delhi - ran out of food choices not even half way through the plane and expected all to be happy with just fish biriyani (facepalm) for which I politely refused. After that the attendants started muttering to each other and called their supervisor and continued muttering and pointing at my direction saying that I didnt want their fish biriyani! Id to say they didnt make such a spectacle out of my simple refusal to eat fish, I wouldnt have even written this. Second case, flight SQ981 from BKK to SIN didnt make it on time but nobody bothered to apologzie for the delay, a simple courtesy. SQ has won an award after 9 years hiatus, this surprised me for surely they should have won more I thoight at first...but now that I have witnessed such inconsistencies and rather unacceptable subtle service incompetence, I no longer am...at this rate they will probably have to wait for another decade to win any more awards.","Inconsistent & disappointing","1" "2018-11-09T17:34:16-05:00","Mobile","5","review","After a two week holiday in Singapore and then Phuket, we just flew home to Melbourne from Phuket via Changi to Tullamarine airports. While the first leg was with Silk Air before our second leg home with Singapore Airlines, at Phuket airport our bags were checked all the way through to Melbourne and our seats for both legs ticketed by a very friendly and efficient staff member. Both flights themselves were also excellent with the very high quality of food, drink & service I have come to expect from Singapore Airlines.","Singapore Airlines never disappoints","0" "2018-11-09T12:02:03-05:00","Desktop","5","review","Travelling economy to Delhi was a pleasure due to the friendly staff and cabin crew. Food was great and a good choice of movies helped the time pass quickly. I hate long distance flying but the aircraft was comfortable with plenty of leg room. I would definitely recommend Singapore Airlines.","""Quality Airline""","1" "2018-11-09T11:05:43-05:00","Desktop","5","review","Another fantastic flight with Avery caring and excellent cabin crew. Nothing was to much trouble. We only traveled in premium economy but we did take the extra leg room seats at the bulk head, there was more than enough room to stretch your legs out. The in flight entertainment was right up to date with all the latest movies, the food and drinks service was also very good. This was are 3rd time we have used Singapore airlines and would recommend them to anybody.","Again a wonderful flight","0" "2018-11-09T10:34:27-05:00","Mobile","4","review","I was lucky to secure a really good price for return airfares from Napier/Wellington/Melbourne. The staff were friendly, menu was good and a nice touch with the hot towels to refresh once on board. Only criticism was terrible inflight entertainment system. On the way over we couldn’t hear any announcements and could not operate the controls. Took nearly half the trip to get anything on the screen. The return trip was good it was a different system. I would use this airline again and hope I’m lucky enough to secure another very reasonable airfare.","First time","0" "2018-11-09T07:33:32-05:00","Desktop","5","review","Once again my favourite choice of airline was an excellent choice for me . Terrific service ,caring cabin staff,lovely food and lots of it and just the best way to fly to Asia .I wish I could double my rating to absolutely fantastic .","Simply the best","0" "2018-11-09T06:38:06-05:00","Desktop","5","review","Was travelling in premium economy class for return trip. Technically speaking there is plenty of legroom in this cabin. Unless you are sitting in priority seat there is not much legroom once the passenger in front of you starts to recline his seat. This was what happened to me when my friend was occupying the window seat and I had to stand for her when she wanted to visit the bathroom because of the reclined seats in front of us. The amount you spend on premium economy is not worth because of this reason. The bathroom was very clean initially but towards the end of the flight it became dirty as I could see tissue paper popping out of the bin and the crews did not really bother to clean it. This was especially for flight from SIN-FRA-SIN. Overall it was a good experience as the cabin crews were very attentive and did their best to serve the passengers.","Long haul fllght","0" "2018-11-09T06:36:31-05:00","Desktop","5","review","I was really worried about the flight from LAX to Hanoi via Seoul/Singapore. I am a big guy, 6'3 250 .lbs. Flew Premium Economy and had plenty of room. Flight crew was very professional, attentive and accommodating. Fantastic trips there and back. Would definitely fly SA again.","23 hours - I got to know the crew","2" "2018-11-09T03:37:45-05:00","Desktop","3","review","Pre-booking a child meal does not to ensure you get a good quality kids meal. Disgusting.I have no photos - but I am sure the catering department has and hopefully review what they send out. The same happened on our return trip to Singapore.","Give everybody a chance to perform","1" "2018-11-09T00:40:28-05:00","Desktop","5","review","This is my first time flying with Singapore and I have to say it was excellent start to finish. I did a long flight (over 13 hours) to Singapore and was well fed and looked after. Their in-flight entertainment system functioned perfectly and is up to date with movies etc. Their staff cannot do enough for you. The same was true of the short flight to Bali and I was impressed that I also got a meal on that flight. My only complaint is the leg room is pretty poor (not helped by all the magazines provided to read) and I'm 5'7"" so not a giant! Other than that I would happily fly with them again!","Best airline I've flown with in a long time","1" "2018-11-09T00:27:54-05:00","Mobile","4","review","From Changi Airport to the service to the on-time and in flight entertainment. SG is consistent and reliable. More expensive but on an overnight flight some things are more important. Certainly recommend them.","Still One of My Favourite Airlines","0" "2018-11-08T23:48:27-05:00","Desktop","4","review","I was very happy with the Singapore airlines service in three sectors. These three sectors included Brisbane to Singapore, Delhi to Singapore and Singapore to Brisbane. The check-in was efficient and the lounge was quite good both sides. However the Singapore to New Delhi was not very good by most standards. I just felt the flight crew were not particularly interested. I quite like the new Singapore airlines seat configuration. I would have given this an excellent all-round except for this one sector. I've normally found in Asia to New Delhi flights can be lacking and wanting with normally older planes being used and the staff being less than caring compared to the Singapore -Brisbane and Brisbane- Singapore flights. These latter segments are exceptionally good. Interestingly there was not much vegetarian options available which is a bit new. In particular would like to commend Mr Anthony Pek Pek Siong for exceptional service as the purser. The in-flight entertainment can be a bit fiddly to manipulate and not as easy as perhaps the Emirates or Qantas ones.","Flight to India","0" "2018-11-08T22:48:25-05:00","Desktop","3","review","Our trip was was above average 4.5 / 5. the staff were friendly and the food was really nice. our trip back from Japan to NZ was 2.5 / 5. The staff we not as friendly. the meal from japan to singapore was terrible and we could not eat it. we know a japanese couple that flew back weeks after us and said the same. from singapore to nz the staff were not as friendly as well. breakfast was a disaster and may in front of us as ourselves were left with a choice of fish for breakfast which we declined. if flying singapore airlines I would recommend taking your own food aboard.","OK","0" "2018-11-08T18:08:22-05:00","Desktop","5","review","Second year in a row to Europe with Singapore.They are a great airline,with the most attentive staff. The food is excellent and the in-flight entertainment vastly improved from our last flight. The wine unfortunately was not the best, but the beer and spirits were fine.Singapore treats everyone well and the staff are very friendly. Nothing is too much trouble.The overnight leg from Singapore to London was a bit cold in the cabin, but a lot of airlines appear to have this problem. Changi airport is also a wonderful place to stop as unlike Dubai you can actually get a seat to relax. Will fly with them again hopefully next year.","Singapore airlines has become our airline of choice when travelling to Europe","0" "2018-11-08T14:11:26-05:00","Mobile","5","review","Singapore Airlines never fails me. From the moment you check in up to the time you landed they take good care of you. For me one of the best airlines!","FLY HIGH","0" "2018-11-08T09:36:19-05:00","Desktop","2","review","their ground service and agents are very bad. when i bought the ticket i called singapore airlines. They told me call 72 hours before the depture which i did. They told me no it is not 72 hours it is 48 hours for complimentry seat. call tomorrow after 10 a.m.. which i did now they are saying now when you get on singapore airlines 48 hours from that time. I am realy harashed by singapore are lines. it is hoks , they don't want to gave any complementry seat. even you have medical condition. this is very bad bad public relation for such a big airlines. they costantly try to sell you staf which you don't need. i tolked with kristal claimed as supervisor.","ground service","0" "2018-11-08T07:55:39-05:00","Desktop","5","review","What a great airline. The seats are amazing, the service is great and the food is excellent. I really enjoyed the flight.","I Love SingaporeAir","1" "2018-11-08T03:59:43-05:00","Desktop","4","review","One of the best air lines I ever traveled. Very comfortable, the food is good. The in flight and the ground services are good. The staff very cooperative and understanding in solving our problems. The price of the ticket is little higher compared to other airlines.The in flight entertainment is good. However, I found problem with the transit at the Singapore. At many places the sign boards are not very clear and also we happened to walk a lot to reach our next flight. I wish they have a transport facility to senior citizens (who are not using wheel chair) while shifting terminals.","Comfortable flight","0" "2018-11-08T03:36:26-05:00","Desktop","5","review","The flight was on time. The service provided by the stewardesses was simply fantastic. The food was great and served hot and with fine cutlery. Refreshments were served all through our 6 hour flight. The crew makes everything possible to make you feel comfortable. Highly recommended airline.","Excellent airline","0" "2018-11-08T00:09:31-05:00","Desktop","5","review","Don't hesitate to fly SQ if you have a chance. but i think it's a little bit pricey when you fly SQ. In my experience i got lucky had the good price info from ticket search engine (forgot the name) after few weeks that the normal price is already go up, then i buyed it ASAP from SQ website. Entertaiment was good, on board food was great Make sure you have enough time when having transit 2 hours minimum to 4 hours if you want to enjoy their Changi Airport Flown new A350, A380 and old B777 ","Great food, Best airport, may have new and old airplane","0" "2018-11-07T23:11:20-05:00","Desktop","5","review","We flew from Sydney to Singapore, 3 day stopover then on to Manchester. Return flight was Heathrow to Singapore, 1 night, 1 day stopover then back to Sydney. On all flights could not fault the Staff, service, amenities, or food. I had Vegan, and my sister had the food on the menu, water, wine, fruit juice, and could not fault any of it. Would fly again without hesitation with Singapore Airlines. Only complaint was some of the passengers themselves. We had some children on board, and a couple had problems obviously with ear problems, but staff handled it all. Compliments to all staff.","Cannot fault the airline","0" "2018-11-07T23:08:52-05:00","Desktop","5","review","Still one of the best business class airlines - comfortable seats, lots of space and good on-board food. Check-in staff at Heathrow were most helpful in reallocating seats so my husband and I could sit together and once on the plane, the cabin crew in our section could not have been more professional, attentive or charming. We travelled out on a 777 and back on an A380. I have to say that when lying down, I thought the business class seats on the 777 were more comfortable than those on the A380. Having said that, both were extremely comfortable to sit in. If you have the time, to try make use of the Book the Cook facility where until 24 hours before departure you can make your choice of your main course on the flight. This worked well and we enjoyed our choice of food. Although Singapore airlines have withdrawn their amenity kits in business class, you can still find most of what you would have found in an amenity kit on-board. Certainly, there were plenty of toothpaste and toothbrush sets which I made use of.","Business class lights from Heathrow to Singapore and return","0" "2018-11-07T22:59:11-05:00","Mobile","4","review","Considering it was economy class, the trip was comfortable and enjoyable. The staff were attentive to our needs. It was typical of economy class with limited room. Food was ok, nothing spectacular.","Very comfortable airline","1" "2018-11-07T22:46:20-05:00","Desktop","2","review","I was a fan of the Singapore airline until the last flight. I found that their services have substantially inferior than what they were. Here are the issues:- 1 We went from Melbourne to London and stopped over in Singapore for one day, The luggage was on the way direct to London instead. Luckily we acted in time to stop it 2 We have two luggage bags damaged, probably due to poor handling during the transit 3 Both the quality and qantity of food served in the plane gone down I am a bit hestitate to take the Sing airline again","Service substantially worsened","2" "2018-11-07T21:30:59-05:00","Desktop","5","review","Always my first choice between London and Singapore. Lucky to fly a recently upgraded A380 one way and a well maintained 777 on the return. Entertainment good. Food very good and great service","My first choice for efficient service","0" "2018-11-07T20:24:40-05:00","Mobile","4","review","I purchased premium economy from SFO but was in economy on this leg because they do not offer premium economy on this route. The aircraft was of much lower caliber compared to the one I flew from SFO-SIN but it is overall good value for the price. Quality of passengers is also better than most other airlines. Food was ok but better than average","Visit family during holidays","0" "2018-11-07T20:06:19-05:00","Desktop","4","review","First time on Singapore airline I must say it was a great experience flying with Singapore Airlines and Silk Air, excellent service the flight attendants, food service and overall customer service was superb. Extremely comfortable, could not fault Singapore Airlines","Cape town to Bali","1" "2018-11-07T18:45:20-05:00","Desktop","4","review","Very happy with all aspects of the flight - will definitely fly Singapore Airlines again. A lot more comfortable than expected in Economy. I am 185cm tall, and had plenty of room for my legs and elbows. The food was fine - much better than on many other airlines that I have experienced.","Very professional and efficient staff; clean and tidy plane; prompt and timely.","0" "2018-11-07T17:24:20-05:00","Desktop","5","review","I had the privilege of Flying from Newark to Singapore on 10/16/2018.on Premium Economy. This is the longest flight by an airline. The flight took 171/2 hours.Everything that Singapore Airlines does is always great. The new airplane interior was perfect in every detail, layout of 8 seats across and plenty of leg and head room. The plane carries only 165 passengers. There were only 110 passengers total in this flight. Many seats in Premium Economy were empty. The flight attendants and food service excellent. The reclinable seats very comfortable for a long flight. The only problem I found is for me is very serious. I am 5.5 Ft and weights 135 Lbs. I had a window seat. There was no passenger on the ile seat. It was difficult for me to leave my seat across the space between the fixed arm rest and the rear of the seat in front of me. I measure the space with my open hand and that was about the space (See Picture). It is approximately 8 inches. If it was difficult for me with small frame to leave my seat and go across the fixed arm rest.I believe some one that weights more will have even more difficult time. Another problem with the fixed arm rest is that in a long flight like this one you can not move the arm rest in the up position in order for you to use the empty seats to lye down. I also believe that paying and additional fee for premium economy and the 171/2 hour flight is only for business travelers that need a fast flight to Singapore. I still prefer the flight with stop over Germany where you can stretch your legs, refresh, have a german beer, take a break and go on the second leg of the trip with more energy. It is also almost 1/2 of the cost of flying premium.","Longest one way travel from Newark to Singapore","0" "2018-11-07T15:50:36-05:00","Desktop","5","review","it was great flying with Singapore Airlines and Silk Air, We travelled from Brisbane to Coimbatore India and we did not have any issues, enjoyed the return flight and the meals and customer service provided was excellent, will travel again on Singapore Airlines for our next holiday abroad","Coimbatore trip","0" "2018-11-07T15:06:36-05:00","Desktop","3","review","Not flown with Singapore Airlines for a few years and I will not again. The service remains excellent but the airline has joined the rest of the hungry airlines and crammed in more seats for les comfort. Disappointing and we will avoid in future.","Flight Europe","2" "2018-11-07T12:30:05-05:00","Desktop","5","review","Extremely comfortable flight on an excellent aircraft with an excellent airline. The staff were attentive and very helpful indeed. The cabin was clean and comfortable. Could not fault Singapore Airlines. Would choose them everytime.","Wonderful flight experience","0" "2018-11-07T11:34:46-05:00","Desktop","4","review","First time on Singapore airline I must say it was a great experience along with my wife and grandson. We do travel a lot on other airlines. The aircraft though was spacious inside & have comfortable seats with great service. One let down though the selection of movies is a bit of a let down. Could improve. ","Pleasant & Comfortable","2" "2018-11-07T11:02:53-05:00","Desktop","3","review","Having used the same class on Air New Zealand we presumed we would receive the same high level of service on this flight as part of the Star Alliance network. But no. The area was open to all other guests, the food service was basically the same as Economy and flight crew were uncaring.Seats were uncomfortable and just a little better than economy All together not worth the money spent.","Bad flight and service","1" "2018-11-07T10:58:19-05:00","Desktop","4","review","For the long international flights, we now opt for premium economy. The comfort and extra room is the difference between arriving fresh or exhausted. The flight crew on Singapore Airlines has always been the main reason we fly with the carrier, as they are so friendly, attentive and respectful. Headphones for the inflight entertainment are great! The food is always good, and we love the hot refreshing towels and the continuous supply of water and fresh fruit. Nothing is too much trouble for them and they deliver everything with a 'smile'.","Great flight!","0" "2018-11-07T09:51:29-05:00","Desktop","3","review","This was my second flight to Singapore in three weeks. Last time, I reported about my check-in issues and the problem with the bed, where my neighbour kept waking me up by knocking on the separation wall.... This time, my first disappointment came when they did not have the right size (L) of the pyjama....how can an airline not take enough pyjamas of each size? If it is a saving measure this is probably the most client-unfriendly measure you can imagine! The second came with the meal. I took the meat of the signature dish of George Blanc. Well, the meat was so hard that I could not eat it and had to send it back... It really gives the impression of an airline trying to save in all directions, and it does not provide a great client experience, especially when you pay this price tag.","2nd flight in three weeks...and same disappointment","3" "2018-11-07T09:01:41-05:00","Desktop","5","review","The flight up was a code share Air NZ Dreamliner. For all the hype about the aircraft the flight was a big disappointment. The old Singapore 777 was a much better experience and the crew support ran rings around the air NZ crew.","Excellent flight","0" "2018-11-07T08:48:00-05:00","Desktop","5","review","This is still the best way to get to New York from Singapore. No hassle, no rush, in flight food of your choosing, good headphones for the latest movies on seat wide monitors but best of all clean and dry toilets throughout the flight. Same for the flight back from New York except that there's no choosing of local food. However your choice must be made at least 24 hours before the flight ETD. The champagne and comfortable seat helps one to forget that the flight is 18 hours long.The well mannered young stewards on both flights made the journey much more enjoyable.","Book Specially Prepared Local Food Before You Check In Online.","2" "2018-11-07T08:38:30-05:00","Mobile","5","review","Managed to get a VERY cost effective fare - at least half the price of a comparable Air NZ flight. Everything was impeccable on this trip - except the check in people who didnt seem very interested in doing their job (not Singapore Airlines issue - as the staff are all contract and swap between airlines) and the outdated entertainment system. Staff service was fabulous, food very edible and luggage allowance very generous. For the price there is no doubt this warrants a 5 star rating.","Fabulous flight!","1" "2018-11-07T04:37:08-05:00","Desktop","4","review","I was actually underwhelmed; the Araliya lounge was small and a bit crowded, on there way out, and on the way in, the Silver Kris lounge was a bit less special than roaming outside, outside where there where massage chairs. And so much more to do. The last Business Class lounge we were in even had rooms that we could have cat-naps in. Maybe my expectations were too high, but I would have expected more from SQ which is a very, very good airline - especially since we were at its home base!","Welcome to Business-Class - MA Spoiled it for me!","0" "2018-11-07T02:59:21-05:00","Desktop","3","review","I was expecting something out of ordinery, but it was worse then that. I landed hungry and thirsty. I send them email about my experience, nobody answered me.","Not at all the best","2" "2018-11-07T02:12:52-05:00","Desktop","4","review","I was very impressed with the cabin crew who were very attentive and professional. The aircraft presumably has seen a lot of service but that was overcome with the excellent service.","A pleasant flight & great service.","0" "2018-11-07T01:35:12-05:00","Mobile","2","review","Singapore air was my most favourite airline. But they are getting worse day by day. Booking related customer service is becoming the worst. I think they are over proud of their fame, which will bring them to the ground very soon. Shame on them!","Poor customer service","2" "2018-11-07T01:12:15-05:00","Mobile","4","review","Nice to travel. Courtoeus staff. Cleanliness and neatness in saloon of the plane. Good Indian vegetarian food available. Attentive crew members. Recommended for good veg indian food while on Singapore airlines ","Air travel Singapore Airlines","0" "2018-11-06T22:32:06-05:00","Desktop","4","review","The Singapore Airlines part was on time and changing aircraft at Singapore to continue to Sydney was very easy; the gate was very close. The internal flights in Australia booked through Singapore Airlines were more worrying because we had no way of checking that they were ok.","OK","1" "2018-11-06T22:06:11-05:00","Mobile","5","review","We have tried others but consistently the genuine care, effort and interest of the staff of Singapore makes a very big difference. We now always time our flights to allow an 8 hour stop over. We then book into a transit hotel for the 6 hour block. Sleep soundly and arrive in Europe in much better shape. ","WHAT A DIFFERENCE SINGAPORE AIRLINES MAKES","1" "2018-11-06T20:11:46-05:00","Mobile","3","review","I recently flew with Singapore airlines Sydney to Singapore then Singapore to Phuket (silkair). It was sort of a bucket list thing to fly the number one voted airline in the world. My honest view is that this airlines top rating is based on what they do for other classes outside of economy. My experience in economy was very typical of other Asian airlines. It was rushed, no smiles from attendants, the food was nothing special almost didn’t eat it as it was bland. I think I went in with some high expectations but it turned out to be just ok. I had a much better experience on silkair which is a carrier with singapore airlines. They were very friendly and the food was much better. One thing I felt the most in the entire trip was safe and I think that’s important. Pilots I think are very experienced. I will recommend it but don’t expect too much in economy class. ","Ok experience...","0" "2018-11-06T18:41:03-05:00","Desktop","4","review","I really love Singapore Airlines, its crew and service. What I just dont like are the seats in the Economy in A330 since its old and worn out already. The IFE also old. Hope that Singapore Airlines will be using the B787, A350 and newer planes from Ho Chi Minh City, Vietnam and vice versa. Also, kindly upgrade the seats and IFE of the Airbus A330.","Sri Lanka Tour 2018","1" "2018-11-06T18:40:53-05:00","Desktop","5","review","Our long flight was made less onorous by the excellent staff and service provided by this airline. The inflight entertainment was excellent, catering to a large variety of genres. The food was very good also","Excellent service","0" "2018-11-06T15:26:30-05:00","Desktop","4","review","Flight was about 3.5 hours. Boarding was orderly giving priority to those in need. Food and entertainment was above average. Was a comfortable and fuss free flight.","comfortable flight. No complains","1" "2018-11-06T15:21:59-05:00","Desktop","5","review","Each time I fly with Singapore Airlines I find it so pleasurable, the flight attendants are caring and nothing is too much travel. The planes are also very clean and well maintained.","One of the World's Best Airlines","2" "2018-11-06T15:17:49-05:00","Mobile","1","review","So disappointed with this business lounge in Brisbane.Dark and dingy, too small, crowded and couldn’t even get a seat to sit down. I paid a lot of money to fly business class with one of the worlds leading airlines. What happened? This business lounge is a joke and Singapore Airlines need to address this tiny, badly lit dingy little hole called a business loung. After going back out into the airport common areas to find a seat I was Extremely disappointed and will not fly business class again with Singapore Airlines. Just terrible.","Singapore airlines Business Lounge Brisbane","0" "2018-11-06T14:06:47-05:00","Desktop","4","review","apart from being late at the changeover which suited as we were late from BNE - all else was perfect. even the seat was bearable the refreshments were great service by hosts was efficient OVERALL a quality airline WILL FLY AGAIN","basically hassle free","0" "2018-11-06T13:45:39-05:00","Mobile","5","review","Although I find it very hard to sleep comfortably on a plane, Singapore airlines had everything you could possibly need, they provide pillows, blankets aswel as socks right down to a toothbrush and toothpaste, meals were provided as well as drinks. The inflight movies and music were excellent and made the long flight more enjoyable, I would highly recommend this airline.","Well catered","0" "2018-11-06T13:40:59-05:00","Desktop","5","review","The service was excellent, the flight attendants were courteous and efficient. The plane was clean. The seats i found were a little hard but overall comfortable","Business class service","0" "2018-11-06T12:39:15-05:00","Desktop","5","review","We always travel with Singapore airlines as it is a great airline and are very accommodating. Service is great and staff amazing.","Great airline","1" "2018-11-06T12:03:46-05:00","Mobile","4","review","Food served is nice and the staff were friendly and accommodating. As the layover is only 1hr, staff also assist to arrange for the few of us to be seated in front so that we can exit earlier.","Overall good and comfy","0" "2018-11-06T12:02:10-05:00","Desktop","5","review","Singapore airlines are a pleasure to fly with- wonderful food and beverages on board- flight attendant staff very friendly and helpful.Provisions for overnight travel and freshen up in bathrooms. Always a great start and finish to a holiday with Singapore well worth the extra costs of air travel.","Luxury","0" "2018-11-06T11:53:54-05:00","Desktop","5","review","Really comfortable and cabin crew great. No complaints. Even for an upgrade to business in one leg. Choice of food. Plenty of leg room. ","Amazing for long haul","0" "2018-11-06T10:26:09-05:00","Mobile","2","review","I was in a connecting flight from Dubai to Manila with a 4-hour layover in Singapore. The jar of honey has been in my carry-on suitcase since my departure from Dubai to Singapore. However, the Changi Airport personnel asked me to JUNK the same jar of honey in the trash can upon boarding going to Manila as ""they don't allow liquids"" in the carry-on even after explaining to them that IT WAS ALLOWED BY THE SAME AIRLINE from Dubai. I was just pouring money down the drain! It was extremely disappointing! ","Singapore airport personnel asked me to THROW my 1 KILO JAR OF HONEY!!! ","1" "2018-11-06T08:55:09-05:00","Desktop","5","review","The Singapore Airlines A380 flight from Singapore to London, UK offers excellent service and value for your money in Premium Economy Class. The flight staff were attentive, professional and friendly and the long direct flight of 13 hours and 35 minutes seemed to go by quickly. I highly recommend Premium Economy Class for this flight with wide and comfortable seats in a 2-4-2 configuration especially in the window and isle combination (2). You do not have to share an armrest, you have extra legroom and an additional recline angle for your seat that allows for sleeping on this overnight flight to London. The food was well above average and there is a wide range of entertainment options for movies, TV shows, news and music for those who do not want to sleep. For those who do choose to sleep after the main meal and before breakfast, Singapore Airlines offers large blankets and reasonably comfortable pillows. This A380 flight is great for those that have business or tourism in London. Compared with many long haul flights, Singapore Airlines flight SQ306 is one of the better options available and it lives up to the Singapore Airlines ranking as one of the best airlines in the world. It certainly met with my needs and expectations and I would book this flight again. Put it on your list of options as it offers competitive cost, good service and the quality of a first class airline from Singapore to London. While you can ask for a sleep mask and earplugs, Singapore Airlines, should include these for everyone who chooses to fly in premium economy class on a flight of this duration.","Great Flight from Singapore to London","2" "2018-11-06T08:46:54-05:00","Desktop","5","review","My last experience with SIA must be more than 15 years ago and I loved it. My recent flight experience with SIA from Changi to Beijing has reaffirmed my love for this air line.","SIA my number 1 airline","1" "2018-11-06T06:25:30-05:00","Desktop","5","review","Singapore Airlines is by far my favorite airline to travel with. From handing out extra blankets when I said I was cold, to comforting every nervous passenger, the cabin crew assist everyone they can. The food on this airline is far superior to any other flight I have been on. I would definitely recommend Singapore Airlines.","Great Long Haul Experience","2" "2018-11-06T01:44:00-05:00","Mobile","1","review","I fly this Airline pretty often. However over the years i have witnessed the free fall of operational excellence that the airline frequently claimed to possess. 1 concrete example is that recently I flew onboard SQ5225 that was supposed to fly at 18:40. The airline always has a banner claiming to “Get you there ontime.” Oh boy, the flight was delayed by nearly 2 hours without any prior notification. How is that for operational excellence?","Overpriced with amazingly BAD service","7" "2018-11-05T23:29:26-05:00","Desktop","5","review","First to fly, Inaugural world's longest flight Singapore to New York/Newark on the brand new A350-900ULR With just 67 Business Class seats and 94 Premium Economy Class seats, planes feels more spacious. As with all inaugural flights, passengers were treated to food, drinks and entertainment and of course the goodie bag consisting of two Bodrum latte glasses, flight certificate, pen, post-it pad. Service wise. definitely good as it was the first flight and everyone (most) were in high spirits including the crew...100 times better and nicer than the crew I came across from my April/May SIN-DUS-SIN flight in both ways Premium Economy (particularly the DUS-SIN route where I literally came across the worst crew in SIA ever..till date). Food wise: Surprisingly very good for Premium Economy and I am not too sure if it is just for this flight or will it be the norm for this route. For those whom fly regularly on SIA on Economy/Premium Economy would have notice that the portion, taste, menu selections on Economy/Premium Economy over the past few years (since 2015 perhaps?) are getting smaller and smaller, not as good as before, obviously due to cost cutting. However, for this route, not only the portion kinda double, it was also served on mix crockeries. First, there were napkins used as a based for the food tray. A napkin instead of serviette was also given. The main course also served in better plate as compared to the disposable plastic ones that certainly kept the temperature of the food a lot warmer and longer than the former. Finer cutleries was also provided. Even the wine/champagne was served in glassware. Seat wise as it is not business class, can't complain much but lying flat and lying diagonally certainly is very different as also the price difference. Being quite tall at 5'11, it was still quite painful at some point of time, especially for a close to 18hours flight. The 6 solo seats at the back with 3 at different aisle is certainly a plus and must select especially for solo travelers. Having booked as early as 1 day after the booking window was opened, I have to say I am pretty lucky to snag 41C as one of the six solo seats. Would I opt for a non-stop again from SIN to NYC/EWR in the future? Probably not, especially if I am traveling for leisure and hence there is really no need to get into NYC as early as 0600hrs. Unless, and to no one surprise, this is a route suitably more for business travelers. Having say that, getting into Manhattan from Newark is certainly a lot easier than getting in from JFK.","First to Fly: SQ22 Non-Stop to New York (EWR)","0" "2018-11-05T19:49:22-05:00","Desktop","4","review","It was good flight and on board good meal services through out Singapore airlines.I would definitely recommends other to fly and enjoy the great experience. On board duty free product has less availability.","Worth to fly","2" "2018-11-05T18:50:00-05:00","Desktop","5","review","I'd always wanted to fly with Singapore Airlines as I heard great reviews about them. I now know why. We had a very comfortable flight. Being over 6 feet tall we were able to secure a seat in an exit row. The seat was very comfortable, food was great and the service onboard was exceptional.","Great airline","0" "2018-11-05T16:03:40-05:00","Desktop","5","review","Kudos to the skilled pilots for maneuvering the plane through the turbulance in air and for ferrying us all safely home. On the flight, the cabin crew showed professionalism and went about their business of ensuring that everyone is served refreshments, pre-dinner and dinner calmly - I hope they had time for their own food and drinks too. Apart from the occasional announcements for cabin crew to get to their seats, they were often seen along the aisle responding to a service call, or interacting with the passengers (yes, they are THAT friendly). I was seated along the aisle and when I was trying to rest some, one of the cabin crew (Aiden) He offered me an eye mask when he noticed me turning about in my seat (my fellow window- seated passenger had left the window shades up). Both thumbs up to him for picking that up (considering that there were so many passengers in economy class)! All in all, this experience had set high standards for my future selection of airlines choices.","SQ Pilots and cabin crew deserve a shoutout","1" "2018-11-05T14:16:30-05:00","Desktop","4","review","Everything is superb. Excellent service, luxurious and very comfortable Business Class cabin and good food and wines.","The greatest airline I have ever flown","1" "2018-11-05T14:10:18-05:00","Mobile","2","review","Quite how the new seat design was approved is a quirk of nature. And to install it on the longest flight in the works is some kind of cruel joke. In unreclined mode you are sat bolt upright with nowhere to rest your legs, unless you have the flexibility of a gymnast and can squeeze them into the small space diagonally opposite you. Some points awarded if you can get one of your legs in the hole! Then when you want to sleep, rather than press a button and recline you have to stand up and wrestle the bed which is heavy and cumbersome to get it to fold down (watch all the other irritated passengers doing the same) and then lie down at an angle to try desperately to tuck your feet into the diagonal hole. Incredibly uncomfortable and best suited for those auditioning for Houdini roles or small kids who I imagine don’t travel Biz too often. I am 6,1 and 180 lbs. You will wake up in some strange contortion with new aches in your body. Awesome. Food is excellent, entertainment excellent and cabin noise low. But even the service level has dropped as you are automatically woken for food, all lights and music go on and it feels like a production line versus the old SQ EWR SIN nonstop which was bespoke and tailored to comfort. A sentence that could never be uttered for many years, but the AA biz seat is the Tesla of seats compared to SQ’s Reliant Robin clunker. ","Very Uncomfortable Biz Seat ","4" "2018-11-05T14:04:04-05:00","Desktop","5","review","We had a good flight even though we were coming home. Free Singapore slings was great, food options were good. And the staff were friendly. It was our first time flying with Singapore airlines and it won't be our last!","One of the best","0" "2018-11-05T12:11:45-05:00","Desktop","3","review","Booked Singapore Airlines economy, then decided to change to Business Class despite the huge difference in fares. Singapore airlines charged $300 per ticket to change which was the first disappointing thing - we were already paying a huge amount. they have ""book the Cook"" for business and first class passengers where you can choose your meal before departure. I tried to do this but for some reason it didn't save to our booking. the food provided was absolutely awful. Tough scallops and prawns, then almost inedible main courses. Very disappointing. The staff were helpful and lovely and the seats/beds were comfortable. I contacted Singapore Airlines in Singapore and asked them to book our meals for our return journey as I still could not get them to save to our booking. the return trip was much better - the plane was nicer, the food was excellent. I have flown SA before in economy and found them to be very good so it was extra disappointing to find Business so ordinary. Fortunately our return journey went some way to alleviate our disappointment from the trip over.","Disappointing Business Class experience","1" "2018-11-05T06:55:30-05:00","Mobile","4","review","This is the first time I had flown with Singapore Airlines and I was suitably impressed. The lady at check in at Sydney airport was very helpful and made the process quick and easy. The on flight staff were friendly and efficient, the food on board was excellent and the flight on board an A380 was amazing . Would not hesitate to fly with Singapore Airlines again.","Top quality airline","1" "2018-11-05T05:03:00-05:00","Desktop","5","review","Terrific flight and wonderful experience. Singapore Airlines more than lived up to its reputation as a top-flight airline. I look forward to flying with them again.","Non-stop from Franfurt to JFK","0" "2018-11-05T01:34:10-05:00","Desktop","5","review","The flight experience from start to finish was wonderful. We were worried when the plane to Singapore was late due to turbulence on route and we had a short time for connecting flight but made the transfer in super quick time. The same happened on our return flight and we transferred to the other terminal but when we got there everyone was on the plane but they rushed us through and seated in quick time and most important was our luggage also made it. Will definitely make Singapore our go to airline","Loved this airline","1" "2018-11-04T23:15:33-05:00","Mobile","5","review","Ifedi had the best experience with Singapore airlines best service and amazing stuff you are on s business coast or bot they all make you feel special and very looked after. Thank you for a very nice relaxing trip I recommend to everyone no matter what class that will be.","Best experience ever!","0" "2018-11-04T21:34:07-05:00","Desktop","4","review","Very good long haul flight from Johannesburg to Singapore (return). Check-in was seamless. Personnel were very friendly and accommodating & the plane was spotlessly clean. The pane had really comfortable seats & lots of overhead storage. The only disappointment was the food served.","Super efficient, friendly & clean","1" "2018-11-04T21:09:17-05:00","Desktop","5","review","The Flight to LAX via Narita is one of the best to travel in. Gives you the comfort of both on air and some relaxing time on ground at Narita. The food is good and they offer one of the best Indian Vegetarian with mild spices and good offerings of juice and wines. The seats are comfortable and helps you relax well. When in Narita you can enjoy a nice shower in the lounge. Highly Recommended.","Simply the best in long distance travel","0" "2018-11-04T15:47:31-05:00","Mobile","5","review","We flew Singapore Airlines from LAX to Denpasar Bali Indonedia. We were in economy class but felt like first class passengers with all of the courteous flight crew and cabin crew. They are top notch. Way more food than we deserved, hot towels at the start and end of each flight. Highly recommend!","Great airline to SE Asia","0" "2018-11-04T12:51:05-05:00","Desktop","5","review","My outbound to NYC was premium and return was business. It was comfortable both ways. My return on business definitely helped in reducing my 12 hour jetlag (which is worse when you come east). The SIngapore airlines service, was as always, immaculate. Always helpful, calm and smiling. Food was fine. There are only 2 full meal services for the 18 hour flight in business class which i think should be revised to 3. However there are various snacks and wraps option that you can ask for any time during your flight (and this is true for both classes). The cabin is very functional - nothing luxurious - but benefits from high ceilings (it really helps). Overall, i would definitely do it again rather than taking a stopover flight. At Newark, Singapore shares the lounge with Virgin. Whilst the quality of the lounge is great, i understand it would be extremely crowded on days of a full flight and timing clash.","World's Longest Flight... but calmest experience","0" "2018-11-04T08:15:09-05:00","Desktop","5","review","Wonderful flight, I wish they travelled to the Caribbean. My best long haul flight. Lovely food and real stainless steel cutlery.....","The only way to fly!","0" "2018-11-04T06:52:02-05:00","Mobile","3","review","Only one staff checking our boarding passes and it’s the first time I experience such a long queue after clearing the luggage checks. Minimum 30 of us queuing! After that, no priority boarding for biz class passengers! However, the flight was good. Nice carrier and good service from the crews.","Overall nice flight except the boarding part","0" "2018-11-04T02:35:39-05:00","Desktop","5","review","We were on the double decked A380 so the seats were extra comfortable and there was more space than the other smaller planes we had travelled on with Singapore Airlines on this trip. The check-in was quick and efficient and so were the on board staff. Great service and good food. Water brought round and snacks in the galley. Very good in-flight entertainment selection.","Just the best airline!","0" "2018-11-04T01:10:17-05:00","Mobile","4","review","We opted for Singapore Airlines for our trip to Japan. We booked our tickets online. Smooth experience. A couple of days before the departure, we got an intimation for Internet Boarding. We did that. Being vegetarians, we wanted to make sure that we get the right food. The website took us to a page where we could register our requests. We did that diligently. Smooth check in and boarding. Great! On board, I asked the stewardess about our special meal booking. Apparently they had none. But she asked us not to worry, as they had adequate vegetarian meals available. And it was good. Our problem started in the Singapore Tokyo Sector. There they hardly had vegetarian options. They too didn’t have any special meal request. It was a long flight, and all we had was some salad and breads. This is where our experience got a big jolt. The stewardess was apologetic, but it wasn’t her fault. The airline has to improve it’s website. ","Everything so good except!","2" "2018-11-04T01:04:19-05:00","Desktop","4","review","Long flight with a change at Singapore. Seats were fairly comfortable, check in was no problem, but the service of the steward/stewardesses was very good. Would recommend.","good service","0" "2018-11-03T21:10:22-04:00","Mobile","5","review","Checked in on line bit unable to change seats that was allocated to us as there was a Cauldron system . Ground agent's very good got there early but could not change seats.The flight was full,maybe that was the reason no change of seat. The A350 to Singapore very Quite in flight and what with the lighting seating and the air,I did not feel as tired. The food was ok but had better food on airlines. But way made the difference was there was a nice hot damp towel,and with all the two flights properly metal cutlery. Also through out the 12 hour flight there was good entertainment on the screen. Along with snacks and a few of the flight attendants going up and down with water and Orange juice. Yet again different to other airlines that don't do that if you want a drink or a Snack you have to press the call button and all the Cree are in a huddle On the second flight much smaller plane and ran by Silk Air but once again flight 3.5 hrs The flight attendants were helpful and friendly that flight again left on time and arrived on time. Well done Singapore/ Silk Air carry on with the good service.","A long flight bit the Airline was good","0" "2018-11-03T21:02:02-04:00","Desktop","5","review","From Check in at Changi Airport to Kris Flyer lounge to boarding the aircraft was seamless. My wife had walking disabilities and nothing was too much trouble for the ground staff and also the on board staff. After a meal the cabin crew showed my wife all the features of the Lie Flat bed, TV controls and kept checking on her health all night. Then at 5-00am in the morning for our 48th wedding anniversary a special cake and Teddy Bears for us. On arrival in Sydney the cabin crew ensured my wife was able to get from the aircraft to the wheel chair and right through immigration and customs! I only wish the flight had been longer, if I rate Singapore Airlines Business Class and cabin crew I would have to give 11 out of 10! Perfect service","Singapore Airlines A 380 Business Class from Singapore to Sydney","1" "2018-11-03T19:57:15-04:00","Desktop","5","review","As always Singapore Airlines were great, the checkin,service, aircraft facilities etc are great. We have travelled both business and economy with Singapore and both are very good. They are our airline on choice","Fantastic","1" "2018-11-03T19:44:45-04:00","Desktop","3","review","Firstly, I'd like to say, Singapore Airlines is a great airline. No doubt about that. The cabin crew were extremely hospitable and friendly and always ready to assist me and my friends (we were on a school trip to Phuket). For a fact, I know that different planes in your fleet are somewhat different in their own ways. For example, the size of a TV screen on the newest Airbus A350-900 and the Boeing 777-300 will definitely not be the same. On my flight SQ955 from Jakarta to Singapore, I sat on a Boeing 777-300 (the original version, without the 'ER'). The TV screen size was unbelievably small (I could've sworn, my iPad was bigger than that screen). The navigation system was sub-par (no touch-screen) and somewhat unresponsive. Additionally, as one of the world's very best airlines, one would expect more than a pair of earbuds. Even Malaysia Airlines provides decent quality headphones, and certainly a bigger screen with better resolution (yes, I hope that gives a perspective of how small the screen was). So, I think I'm don.... ONE MORE THING. Singapore Airlines, where is the in-flight charging port?! A five-star airline, without a charging port?! I spent ten minutes looking for a charging port that was never even there! Really unacceptable, if you ask me, for an airline with such an excellent reputation. So, top tip. Next time when you're booking a Singapore Airlines flight, check the type of plane they use on that route. Use a flight tracking system (flightradar24, flightaware.com). For example, you're looking for a morning flight on the Jakarta - Singapore route. You see two suitable flights - SQ955 and SQ957. However, there's a massive difference between those two flights. SQ955 uses the old Boeing 777-300; SQ957 uses the brand-new Airbus A350-900. I bet you know which flight to choose now!","Flight Experience Was Great But The In-Flight Entertainment System Could Definitely Be Improved","2" "2018-11-03T16:17:00-04:00","Desktop","4","review","We chose this as it is a direct flight to Singapore. A 17 hour flight but took less time in actual. Upon boarding we noticed that a very high percentage (maybe around 70%) are passengers of a particular nationality , possibly enroute to their country via a Singapore transit ( they did not check out through Singapore immigration). This group of passengers must be a big market for Singapore Airlines as the printed menu had an additional lunch and dinner menu catering to them. We have taken flights where special meals like children or vegetarian meals ordered by a minority group were distributed to some passengers first. That is well acceptable as not many meals are involved. However on this flight, these approximately 70% group of passengers were served first. We were kept waiting very long ( after meal announcement notice) before our food was served and way long after this group has long finished their food. I was puzzled why can’t food be served simultaneously row by row as theirs were also served by trolley loads. I also requested for 2 snacks on their printed snacks list less than midway through the flight because I was asleep earlier and was not served any snacks. I was informed that both snacks are all out of stocks which to my mind it wasn’t even half way through the flight. Shouldn’t there be better supply management for a long flight like this? These 2 experiences prompted a 4 star instead of a 5 star rating. Otherwise the seats were good and comfortable , restrooms kept clean and movie selections great. Air stewardesses were friendly and polite. I will think twice on travelling on Singapore Airlines since their tickets bought in Singapore is at premium pricing ( vs SQ tickets bought outside Singapore) if we are not accorded the same fair level of service as all other passengers in the same class of travel.","Flight comfortable but food arrangements can be improved","0" "2018-11-03T10:43:23-04:00","Desktop","4","review","Was nervous about this extra long-haul flight (due to the length of it nothing else) - but have to say it was brilliant - the air-crew were very good.","Great experience for a long-haul flight","0" "2018-11-03T09:58:44-04:00","Mobile","5","review","This flight departs Kolkata at midnight. Some of the features matches the expectation from a Premium airlines. However dinner was served late. The audio visual system offers a lot of options.","As expected","0" "2018-11-03T09:50:39-04:00","Desktop","5","review","Splurged on business class on one of the inaugural flights of this ultra long range flight. The aircraft was spanking new and immaculate. It was easily the quietest aircraft I've even flown in . Food and service rivaled anything in the air. Even after 18 hours in the air, I was sad to disembark.","longest flight in the world","1" "2018-11-03T05:33:23-04:00","Desktop","5","review","A fligth time of 12h on a beuatiful plane can be bridged with the care of SA! The motor noice is indeed very low. The care of the SA crew is outstanding!","Perfect flight with the new Airbus A350-900","0" "2018-11-03T04:47:41-04:00","Mobile","5","review","This was not my first flight with Singapore Airline. For more than one reason I love traveling with them. Vacation for me starting a the airport. Boarded the crew will make the best of it. Super service, high quality in food and beverages. Inflight entertainment ist great and diverse. Special meals (pre-ordered) for gluten free also available. The crew is always helpful, kind and relaxed. Singapore Airlines is the most comfortable way to travel. The cabin itself is clean, and a pillow, blanket, toothbrush and a pair of warm socks will welcome you at your seat. Not relaxed yet?! ","World‘s greatest...","2" "2018-11-03T02:14:26-04:00","Mobile","5","review","We flew with Singapore Air all the way to Sydney from London. We had a short stop over in Singapore on the way out but flew all the way back with a 55 minute stop, the staff were very attentive, hot towels, food and drink all the way, we flew premium economy which gave us just a little more comfort and space, food choice and bigger screens with noise reduction headphones, we slept most of the way home so they were obviously comfortable, I would highly recommend Singapore Air and would definitely fly with them again.","Brilliant flight","0" "2018-11-02T23:56:15-04:00","Mobile","5","review","Took off on time, flight smooth.was on A380, plenty of leg room I'm 5 feet 9 inches.the service on board was excellent.no wonder No1 airlines.Flight back just as good,on 777 aircraft","Flight to Singapore","2" "2018-11-02T23:23:46-04:00","Mobile","5","review","If you want to enjoy the real flight experience, just try singapore airlines. One of the best airline which I have experienced. Good quality cabin, good, beverages, entertainment and much more to say. The service of cabin crew best ","One of the best ","0" "2018-11-02T23:12:20-04:00","Mobile","4","review","Everything is recommendable, we travel with young children and got to board first. Kids meal and toys for them. Snacks and drinks to keep us hydrated. The only thing is their sounds system tend to have some problems we experienced only sound for 1 side of the headset instead of both for both ways of flight. ","Nice for family travel or with children","0" "2018-11-02T22:49:49-04:00","Desktop","5","review","As this was a one-way and daytime flight, we had booked Premium Economy, but received a call from SIA a couple of days before departure, offering an upgrade to Business for a price we couldn’t refuse. It was a great choice. From check-in, to the lounge and the flight itself, the service was seamless. The crew were friendly and helpful. The meals - a breakfast and later a lunch (pre-booked) were excellent, as were the accompanying drinks. The flight arrived slightly early and the luggage was ready for collection when we arrived at the belt. Top service!","Perfect Flight","0" "2018-11-02T19:58:34-04:00","Desktop","5","review","After years of flying budget airlines all around the world, I have made the conscious decision to return to Singapore Airline. This airline is consistently good - not the cheapest but probably one of the most reliable","Great airline - consistently so!","1" "2018-11-02T19:34:19-04:00","Desktop","5","review","Just TOPS, good service / food and drinks. Many other Airlines should have the aim to get closer to the superb standards of Singapore Airlines. Regards Harry","Top Airline","1" "2018-11-02T17:34:22-04:00","Desktop","5","review","Been awhile since we flew SIA and our entire family decided to fly it when we went for our holidays, Everything went well from the time we arrived at the airport counter until we boarded our taxi at Changi. Service was courteous, efficient and seamless that other than our grandson's ears popping upon ascent and descent of the plane, we had another pleasant trip. The only thing we noticed was the quality of the catering has diminished. Thanks to everyone who served us.","OLD FRIEND Revisited","1" "2018-11-02T17:18:19-04:00","Desktop","5","review","The whole trip there and back was just so smooth. The staff on board were lovely and the food that was provided was so good and very substantial. Great TV, Music Channels to watch and more. Very easy to operate. Highly recommend this airline.","""Fantastic flight ""","0" "2018-11-02T17:11:21-04:00","Desktop","5","review","Thoroughly enjoyed the flight. Larger plane made for a much more enjoyable experience. The food and service is fantastic. They accommodated us very well giving us extra legroom seats as my husband is quite tall. We were able to stretch out and relax. Also enjoyed the Free movies and drinks on board. The way all international flights should be. Now our No. 1 choice of airline for international flights.","Very comfortable","0" "2018-11-02T16:41:29-04:00","Desktop","5","review","It’s always a pleasure to travel with this airline. Their services are good, as is their boarding procedures. The only point I would like to make is that it would make it so much easier if one did not have to change terminals to board the next flight on these flights as it does not give sufficient time to shop or eat.","Great airline","0" "2018-11-02T13:05:36-04:00","Desktop","5","review","After checking my bag in, I remembered I had left my epilepsy medication in this bag. Upon notifying the staff they were excellent in retrieving my bag & going thru the process of getting me back into the flight lounge. Very professional & will definitely fly with them again. Great service on the flight both ways.","Hassle free with good service, just what passenfers are looking for when flying.","0" "2018-11-02T11:51:12-04:00","Desktop","5","review","The serviceteam of this A380 was great and their mood was super --- the onboard service was ""just there"" and we missed nothing ---without any request, we had the feeling the service was ""reading our mind"" --- that flight was an experience we never had before !!! ....and we had not been ""First Class-passengers""","best experience ever","0" "2018-11-02T11:41:27-04:00","Desktop","4","review","the service onboard had been excellent -- we used the advantage to ""book a cook"" and we had been served first --- I can recommend doing it","very good choice","0" "2018-11-02T06:15:40-04:00","Mobile","5","review","We (family of 4) travelled from Singapore to Mumbai on our way back from vacation. We travelled in a A380 (double decker). Leg room,Ambience and food were really good. Flight attendants were very helpful with the kids throughout and friendly. Journey back home was made a wonderful experience. Sets it class apart from other airlines.","Wonderful experience","0" "2018-11-02T01:41:26-04:00","Mobile","5","review","Highly recommend this airline. Outstanding service from the flight stewards and stewardess, they pay attention to detail and always willing to help. Flew with their new A350-900, it’s very comfortable and relaxing. The In-flight entertainment has the latest movies and tv programmes, you won’t get bored. Food was good also. That’s why they are the best airline 🙂","Best Airline ","0" "2018-11-02T01:20:59-04:00","Desktop","5","review","I enjoy the service from Singapore Airlines. Checking in very easy, friendly staff greet me before on-board on the plane. The food also great!","Very Friendly Staff","0" "2018-11-02T00:41:14-04:00","Desktop","4","review","Another top flight with Singapore Airlines the 5 one this year . Their service and food is and has always been great , the planes are always clean and this time we had the pleasure of flying on the 1st of their new 787s which was a great experience . The only small downfall was the legroom the seats are very comfortable but myself being rather tall always find this a bit of a problem .","Very Good","0" "2018-11-01T23:14:45-04:00","Desktop","4","review","First time flew in Premium Economy, quite interesting, good service, only two Toilets by PE always occupied due to used by PABS from Economy, should change. if some one has stomach problem, then he has a real problem. Flight was smooth and on time, Nothing to complain about, Price quite reasonable,","Recommendable","0" "2018-11-01T22:29:34-04:00","Mobile","5","review","Been few times flying with SQ. Loves the service, inflight entertainment, foody and ofcourse the safety and on time performance.","1st Class Airlines","0" "2018-11-01T21:53:21-04:00","Desktop","3","review","completed a four-cities Asia vacation in October. first leg was from LA direct to Tokyo on Singapore Airlines. we flew SA due to its high ratings and widest business class seat, but we were disappointed in the seat, service and the food. only redeeming item was the exceptional IFE which had clear screens and vast viewing selections. (1) we had read that the leg/foot rest was at an angle with a cubby hole and many passengers did not like this arrangement, especially for taller people. this odd design was confirmed by us. you do have to sit at an angle to prop up your legs and use a pillow for your back due to this odd angle. additionally, the ledge with cubby hole for legs is higher than the seat, so the edge of the ledge is hard on your legs over a long period of time. the ledge is flush with the seat when the seat is in the bed position. (2) the 180 degrees flat bed is made manually by lifting a latch on the back of the seat to fold it forward for bed configuration. there is no motorized control for you to sit up in bed, you are totally in a reclined position and need pillows to prop you up to watch the IFE screen. there is a very thin mattress cushion, but you can still feel the hardness of the seat back. my wife's flight attendant offered to make her bed, my flight attendant never bothered. (3) there is no gap at the end of the bed so you have to hop onto the bed with your slippers from the isle. you cannot sleep with any of the legs in a inverted V if your feet are in the cubby hole since your shins will bang against the bottom of the IFE screen. (4) we were served a welcome drink but no refills. drinks served with meals also did not get refills unless you are drinking wine (which we did not). the flight attendants walked up and down the aisles in the business class section that was not full. however, service of drinks and meals was slow with long gaps between food servings from appetizers to desserts. my wife had to ask for her ice cream dessert because they skipped her and they gave her a very tasty cake (better than the main meal). I tasted her cake and asked for a slice but was told that cakes were reserved for other passengers when they just served my wife. nonetheless, they begrudgingly did bring me a slice of the cake so I had both cake and ice cream which were the highlights of dinner compared to the other poor-tasting components. (5) the main meals are of small portions because my wife who is not a big eater complained about the portions and she finished the whole meal without any problems. the food was bland and uninspired. for example, the shrimp dinner was 5 shrimps with hard lukewarm tasteless tomato rice and cold greens all served on the same plate combining hot and cold foods together. (6) snacks and other tidbits were served when the cabin was dark and you can't see what they are offering you. I grabbed a dry ham and cheese sandwich which I could not finish since drinks were not offered at the same time. we experienced better service flying in premium economy and economy. (7) SA does not provide an amenity kit with pouch. only headphones, slippers and a mask. Hainan Airlines has a full amenity kit, slippers plus pajamas. China Southern has an amenity kit and slippers but no pajamas. shavers, combs, toothbrushes are available in the lavatories for SA. (8) SA has top rankings and was top airline in 2017. however, we have flown business class in the last 2 years on other airlines that beat SA for comfort, service and food offerings. we flew SA business class from Seoul back to LA and the experience was totally different with better service and food. we are surprised that SA is not consistent in their offering and we started our vacation with a great disappointment. (9) SA used airport lounges that in our opinion are below average. the Star Alliance lounge in LAX was spacious and clean with a TV viewing room, but the food selection was minimal. SA uses ANA lounge in Narita which was very crowded and again not stellar food selections. in Seoul, SA uses the Asiana lounge which was also very crowded. none of the SA business class lounges offered candies, desserts and an assortment of snacks for passengers who do not want to eat full meals. for this trip, we think the lounge food was worse than the airplane food.","SA business class a great disappointment","2" "2018-11-01T21:19:47-04:00","Desktop","5","review","Four flights with Singapore Air in a month and what can I say...all amazing. Flew Economy but everything great and service second to none. Changi Airport is amazing...had a layover for just under 4 hours on the way out from London to Melbourne and all shops great. Duty free is delivered to your boarding gate so no need to carry liquor around whilst there. Picked up my free Changi Airport Dollar Vouchers courtesy of the airline whilst there...Two of us so $40 SGD worth which we spent on our return trip....valid at most retailers except food and drink outlets. Only one bar but managed a couple of local Tiger Beers...all good. Return journey check in fantastic...self check in and all self bag drop...even printed a heavy label for our cases and off they went. Never crowded as such a large terminal (Terminal 3)... Be careful to check boarding gate as can be a long walk. Only one minor thing....you cannot buy water to take on plane as you need to go through security prior to boarding at gate. You can take a water bottle through empty and fill at fountain in waiting area. My father is elderly and walks with a stick....at all times we were ushered through early even though we were Economy passengers...never waited more than a couple of minutes queuing. Very attentive at all levels...would highly recommend. Looking forward to saving for my next trip Down Under and will definitely fly with this airline.","Amazing....","1" "2018-11-01T16:31:32-04:00","Desktop","5","review","Absolutely seamless self check in at Changi, a total contrast to Sydney, the staff will assist you if it's your first time and they are super efficient and courteous. Quick boarding considering the size of the aircraft and excellent onboard service. The Singapore Airlines staff are brilliant.","Excellent at everything they do.","0" "2018-11-01T16:16:51-04:00","Desktop","4","review","We had done an online check in and only had to have our bags weighed and we were thinking that the process will be pretty quick, unfortunately this wasn't to be the case. The queue at check in was not long but it took an extraordinary amount of time to get to the counter. There were numerous people with overweight bags who then set about sorting the contents of their bags out at the counter. I really think these people should be asked to move away from the counter, sort out their bags and then rejoin the queue, holding everyone else up just does not seem right. Other people for reasons unknown took so long to process it had us scratching our heads. Once we reached the counter processing our bags took about 4 minutes and we were out of there. The flight however was very good, the staff are excellent and the meals served were really quite good. The onboard entertainment was more than enough for a flight of that length and even in economy the legroom was quite adequate.","Slow check in but good flight.","0" "2018-11-01T15:16:10-04:00","Desktop","5","review","The flight was very smooth, we flew at midnight and although I found It hard to sleep on the plane we were very accommodated for with blankets, pillows and socks, having the personal in flight entertainment of movies, music and tv helped quite a bit as It was there when I found It hard to sleep, the flight also provided two meals and beverages","Red Eye","0" "2018-11-01T14:06:53-04:00","Desktop","5","review","The latest airplane, A350XWB, the most cabin crew seen in economy in comparison to most other airlines, and an excellent service throughout the flight even when most people are sleeping. Food is abundant and unlimited. Staff are serious about what they need to do and are efficient, really serving everyone in a timely manner. The comfort of the plane is the best in the World. Investing in the latest airplane truly show the commitment of the airline to service excellence like no other. Food was delicious too. Entertainment is not as extensive as Emirates but there is a decent choice. Amenities are very good too, just what one needs for a long haul flight. And the airport, Changi, is truly the best in customer service. There is just so many people to serve and to make things run smoothly and effectively, it was a delight to spend extra time at the airport.","Excellent most service, 5 star even in economy. Changi Airport is truly best in customer service!","1" "2018-11-01T10:37:07-04:00","Mobile","5","review","SA is my all time favourite,cleanliness,customer service,seats - be it business or economy,they offer great comfort , spacious leg room with one of the best inflight entertainment offering a wide genre of movies and documentaries.Food is the best in class with a wide choice of beverages to choose from . SA will remain unbeatable ","The best among any airlines","0" "2018-11-01T10:06:40-04:00","Mobile","5","review","My husband and I travelled to Bali in October 2018 and were looked after exceptionally well. The staff are an asset to the company and ensured that we were well watered and fed during the long flight. The staff are polite, and gracious. The food served on the flight was tasty and the portions served are generous. Would recommend Singapore Airlines to anyone travelling out East. Traceyann Zanolin","Awesome service experienced on Singapore Airlines","0" "2018-11-01T07:25:19-04:00","Mobile","5","review","have travelled with many airlines in my time and I must say Singapore Airlines was amazing out standing service from the moment we check in we were treated like vip would definitely recommend premium economy it was amazing seats were so much better then economy more comfortably and actually got some sleep which was good, all the staff were very friendly all through the flight always had a smile and nothing was never too much for there staff, can't wait to travel with them again such amazing airline","Amazing airline best in the world","0" "2018-11-01T04:12:01-04:00","Desktop","5","review","Friendly and helpful staff made this trip trouble free - quick and easy boarding, assistance available when required.","Expectations met","0" "2018-11-01T03:57:23-04:00","Desktop","5","review","Okay so I may be biased ;) But I love Singapore Airlines! They always look beautiful, I love their uniform and the service is to 90% amazing. I only once had a stewardess that was not quite as attentive but still good. The rest of the time (and I've flown with this Airline from Zurich to Singapore, from Singapore to Perth and Sydney to Singapore - so all long flights). The service was always great! Even in Economy you have space. Their food is always yummy and they have Gingerale! <3 If you need anything the crew is always looking out to see if any guest has a request. And if you do have a request they immediately try and fulfill it. I have never had a bad experience on Singapore Airline! They used to give out free kits with Sleeping Mask and tooth paste, etc. Unfortunately you don't get that anymore (at least not with Economy).","My favourite Airline!","0" "2018-11-01T03:11:59-04:00","Desktop","4","review","Overall, ok flight ... Food options were also good. Clean and efficient service. Legroom and space were normal Would recommend","Nice flight","2" "2018-11-01T02:06:51-04:00","Desktop","5","review","The staff and planes are as good as they can be. My Partner had an accident and needed a medical clearance before we could fly out of Perth. Singapore Airlines organised the medical centre, taxi both-ways and we were on the next flight out of Perth with a total delay of 1.5 hours.","A Great Airline","1" "2018-11-01T01:06:05-04:00","Desktop","5","review","Did a self check-in at Changi Airport. Quick and hassle free. Great service on board. Requests were handled immediately and the food is delicious! Kids was given a goodie pack as well.","True to expectation!","0" "2018-11-01T00:19:58-04:00","Desktop","4","review","Meals were extremely small. Breakfast was a small bowl of fruit and a dry bread roll. I expected better from Singapore Airlines. This was a meal belonging to a budget airline","Food has gone downhill","0" "2018-10-31T23:59:42-04:00","Desktop","4","review","i always travel with SQ when I make the choice and have been a Krisflyer Gold for many years . I like the friendly staff and the recognition I get when I am with them. The services provided at check in till I am on board the aircraft are in my opinion.nothing less than very good or sometimes excellent. Being a frequent flyer on SQ you will be assured of the perks and services all round.","singapore airlines survey","1" "2018-10-31T22:10:52-04:00","Desktop","5","review","Check in was very quick. I had an aisle seat in the middle row which was very comfortable and easy when I wanted to get up. The attendants were very pleasant and helpful. The food was delicious and plentiful. It was quick to get through customs and didn't have to wait long for baggage.","The flight","2" "2018-10-31T15:41:01-04:00","Desktop","3","review","Well, this was my second trip to Singapore on this flight within three weeks and I was hoping my experience would get better. Unfortunately, it is not the case.... Check-in was smooth, but it is still frustrating to have to take the train and wait like anybody else while Swiss passengers are taken by limousine....Equally frustrating is having no access to the first class lounge (only to the senator lounge which by the way is quite nice). On board, I already some comments about the cabin. Yes, it is very spacious, and the TV set is beautiful. But there are two things really annoying: the seat that you can only turn electronically, and the bed that is adjacent to your neighbour's, only separated by a wall....meaning that he (or she) is probably sleeping a few centimeters away from you. And everytime the person turns around and hits the wall, you will get waken up. The other problem, which frankly I find incredible at this level of (claimed) service is that they did not have the L-size for the pyjamas....how is this possible?. As the food, the menu looked good, and the ""Georges Blanc"" menu very appealing. The starter was great (Lobsters), but the main course was unfortunately not eatable. The meat was so hard... The movie choice was quite good. In addition, the staff was nice but quite unexperienced. I had to ask to be offered wine. On this route my choice will remain ""Swiss"" rather than Singapore....","Still not up to the expectations","3" "2018-10-31T10:41:29-04:00","Desktop","5","review","This airline is our first to go to for any of our overseas holidays. Great service by all plane staff. They are always kind, thoughtful and looking after our every need. The airline constantly updates us of any of our flight changes. Great and tasty food and amenities are always clean.","Wonderful flight","0" "2018-10-31T10:34:33-04:00","Mobile","1","review","I am a frequent flyer with Star Alliance and have purchased as many as 3 round-the-world (RTW) tickets each year in economy.Last year, Air Canada wrote the ticket but one long-haul sector with Singapore Airlines yielded 0 frequent flyer miles. All other airline sectors gave 100%. This year using the Star Alliance online tool, it was Lufthansa who wrote the ticket and I deliberately chose other airlines ... e.g. Air New Zealand for Singapore to Auckland sector. But when I needed to change the date of that flight... one of the flexibilities of RTW tickets...the direct flight on Air New Zealand had no availability and I was booked to fly from Singapore to Brisbane on Singapore Airlines and Brisbane to Auckland on Air New Zealand. On all other sectors of this trip .. about 33,000 miles..I received at least 100% distance miles. Not so on Singapore Airlines which uses a special booking class category that yields 0 points. Twice burned, there is no further incentive for me to fly on Singapore Airlines! Tell your travel agents to beware of the various economy booking classes on Singapore Airlines which award 0 points and take another carrier flying that same route with 100%.","Avoid Singapore Airlines giving 0 frequent flyer miles on long-haul economy flights;use another on same route with 100%!","1" "2018-10-31T09:09:03-04:00","Desktop","3","review","The plane felt very old. The entertainment system was very restricted and not easy to use. The flat bed was much more comfortable than I expected. There was little serviceat the start of the flight as we were deplaned for over two hours. Breakfast was satisfactory, but nothing special. Unless the return flight is better I will not fly with Singapore again.","Old plane with poor entertainment","1" "2018-10-31T08:44:07-04:00","Mobile","5","review","As always start from booking the ticket until landing everything went very smooth. The most important thing is always feeling secure when i fly with Singapore airline","Fabulous","1" "2018-10-31T08:35:28-04:00","Desktop","5","review","Over many years Singapore Airlines has been our airline of choice wherever possible. The staff are always wonderful - nothing is too much trouble; they are helpful and courteous. On the whole, the food quality and choice is good. In-flight entertainment has good range of options. My only regret - that we've never been able to travel Busininess Class!","Preferred choice for long haul flights","1" "2018-10-31T04:12:11-04:00","Desktop","5","review","Singapore Airlines is our first choice for long distance flights. Their service is amazing, meals surprisingly good for airline food, and seat space better than most. ","Excellent service","3" "2018-10-31T03:50:48-04:00","Desktop","4","review","Previously I experienced the airline with a flight from Bangkok to Singapore, on business class. It was one of the best flights I've ever been on that time, especially when it came to the staff being amazingly polite, hospitable and soo welcoming. This time, we had a lot of unfortunate events! and some miscommunications of the ground staff! Was totally unexpected based on my experience before. I guess it wasn't our day! The flight itself was good, though again the staff was much different from what I noticed on my first flight, could be due to class being different! may be. The craft was a new one, despite the flight being so short but the seats were amazing, with great choices of inflight internainment to choose from. and Thankfully we landed on time.","Strict airlines","1" "2018-10-30T20:37:07-04:00","Desktop","3","review","nice service but for the singapore - jakarta route they use a really old fleet. it has a very small tv screen and very low resolution. food quality was also not very good on the jakarta to singapore route. it was fried rice but and it was tasteless. lastly, its very tiring to fly singapore airlines in general for people who start in jakarta. because there is always a transit and change airplane in singapore. unless you're only flying to singapore.","good service but old fleet for some routes","0" "2018-10-30T20:27:26-04:00","Desktop","5","review","I only fly with Singapore airlines from Sydney to London,i always feel super safe,the customer service is excellent,great entertainment,also very efficient at customs and boarding is always super organised and fast,a very comfortable airline,i always fly the airbus a380,best plane in the sky..","best airline","1" "2018-10-30T19:47:40-04:00","Desktop","5","review","Singapore airline are one of the most of my favorite airline that have a comfortable and wider seat more legroom tasty food in economy class , The business class are the best in the world especially in A350 . I hope soon I could fly new suits in A380 ","Best economy class and business class","0" "2018-10-30T16:44:50-04:00","Mobile","5","review","Although this was not the first time that I have flown Singapore Airlines I forgot how great an airline can be. Their service and food quality and just general onboard attentiveness cannot be beaten. I will fly Singapore Airlines every opportunity I get.","The best airline by far","2" "2018-10-30T16:24:35-04:00","Desktop","5","review","Always pleasant to be served by a caring crew and friendly faces after a tough work week. Food was fantastic and crew was always attentive","Pleasant Respite After A Work Week Away","1" "2018-10-30T13:58:50-04:00","Desktop","5","review","This airline is the best in the World! Clean planes, good food, and outstanding service. The biggest problem with Singapore Airlines is they spoil you! You will never be satisfied on any other airline again.","SQ is THE BEST!!","2" "2018-10-30T13:40:34-04:00","Desktop","2","review","Well, how the mighty have fallen. I remember in the day were Singapore Airlines was one of the Leaders in the Industry. Dadaw....not anymore. Received an email from them whilst holidaying on the Island offering and upgrade for extra legroom. I thought that might be great idea on the Singapore to Melbourne leg, so logged on and upgraded. Or so I thought, when we got on board I was surprised to see that we did NOT have the seats that were offered and I thought I had booked. Ok, stuff happens so then they served breakfast, truly I was embarrassed for them, a bread roll with butter, nothing else on top. A wrinkled muffin and bowl of x5 pieces of mixed fresh fruit (bite size) and they call this a continental breakfast. And on top of that we had one of the most enjoying Air Hostess this side of the Equator, but on the positive we got to talk to the head of the Team and she made up for the lack of personality of her crew. This Lady was warm, engaging and just a Gem of a person. I will only travel on this Airline if there are NO other options. Thanks for nothing.","Look for Alternatives","3" "2018-10-30T10:17:24-04:00","Mobile","5","review","The flight was on time as scheduled. The seats are spacious even for economy class and the service was great. Full service with meals even though it was just a short two hour flight. In flight entertainment was great with all the latest movies to catch up on.","Most certainly a great way to fly","0" "2018-10-30T09:38:24-04:00","Desktop","5","review","Excellent flight, on time with reliable service. Friendly staff. Efficient check-in. What distinguishes this connection from other flight from Zurich to Perth is the ease with which one changes planes in Changi airpot in Singpoare. No long lines security lines, no annoying passport controls: simply a short security lines in front of the gate. And the transfer is not in the middle of the night but at some reasonable hour. The terminals are very nicely designed and off a relaxing environment. I have flown many times from Zurich to Singapore using Singapore airlines, and then further to places in Australia and South East Asia. Only once I had a major problem (super late flight that required staying at the airport hotel for half the night), and I was impressed that the customer service replied to my emails in time, and offered a compensation that seemed fair. Compliments for such a great customer service!","Overall impressive experience","2" "2018-10-30T01:01:25-04:00","Desktop","4","review","SQ917 on 27 October This flight is so much better than the previous one. The crews at the biz class cabin are welcoming and smiling. The flight was smooth and food was good. Better spread and selection. However, the experience at the lounge was not so good. It’s over crowded.","Better experience","0" "2018-10-29T22:55:41-04:00","Mobile","2","review","We have always used this company when we visit family in Bali. I think about 22 flights since 1997. Perhaps the staff was tired, had a bad day. But I was really choched on behaves of my husband. He is a diabetic. After having the meal, he couldn't sleep, so he asked for a sandwich. No, not possible said the stewardess. After that my husband went up in the plain, asked staff here: oh we have a lot! This is not good service. I really do hope it's better, when we go home.","Normally very good service, but this time!","0" "2018-10-29T17:35:14-04:00","Mobile","5","review","I choose to pay a premium for this airline as it's one of few left that operate a 3×3×3 long haul seat arrangement. We had stop overs (both ways) in Singapore to break the journey into 9-12 hr blocks. N.Z. to U.K/Rome to N.Z. is a long way. I strongly recommend this if you're older and/or can spare the extra travel time. Singapore is a great city to spend some time in. Not to mention the food & the people are so friendly. English is spoken widely & it's a safe place to wonder around. The seating is reasonable but not cramped like other Airlines with a 3x4x3. After all it is economy. The food was OK but no complaints from me. It was enjoyed. Now the best part. The Singapore crew are just great. Nothing was a problem in a total of 4 long haul flights. Thanks. Yes. Will definely fly with them again. Have flown budget before but the old saying ""you get what you pay for"" is so valid here. Why take the risk!","Great airline","0" "2018-10-29T17:23:29-04:00","Desktop","3","review","I have heard many people claim Singapore airlines is the best so my expectations were a little high. I flew with them for all of my legs in Asia this past month and was not impressed. They boarded us 10 mins before the scheduled flight time for every flight and was rushing us in. All of the planes I flew on had old, worn out seats. The service was subpar and the staff were not as friendly as their competitors. They ran out of meal options halfway thru the meal service. Airplane food is usually not good but SQ’s was a total miss. The main snacks were not passed around and we had to request for them if we wanted any. They served drinks about 4 times total on a 19 hour flight (one hour stop in Tokyo). The bathroom was not cleaned as much as they should have but they did pick up trash from our seats often. The pillows they leave on seats are used as I found hairs on mine. Overall, their standards must have took a dump because my experience was just not that great.","Thought they were the best...","1" "2018-10-29T15:50:29-04:00","Desktop","4","review","Singapore Airlines continues to provide an excellent service. They also allow an unbelievable 30kg of luggage per passenger in economy. This proved to be extremely helpful as we had been on a cruise and had huge suitcases. I can't fault them.","Excellent Service from Singapore Airlines","0" "2018-10-29T09:28:04-04:00","Mobile","5","review","Travelled to Jakarta with the Airbus and had an amazing experience. We obviously are impressed with the service, the staff, punctuality, entertainment system and seats. Had a great flight! I would definitely fly with them again when I get chance","Smooth and awesome","0" "2018-10-29T08:41:40-04:00","Desktop","4","review","Excellent service out to Singapore and then on to Perth,very good staff efficient and pleasant,good in flight entertainment, aircraft kept clean throughout the flights, Food good with reasonable choice. Impressed enough to use them again the next time I travelled to Australia.","Good Modern aircraft Providing good long haul and short haul flights","0" "2018-10-28T22:43:47-04:00","Desktop","5","review","no flaws with Singapore Airlines, luxury economy travel. We were on our way to Athens from Singapore and unfortunately for us I selected a flight that was operated by Scoot Airline which was the worst experience over the 11 hour flight with no Movie screen or movie, no food, no drinks. Terrible terrible. Actually a nightmare over that period of time after travelling in comfort from Auckland to Singapore for 1 hours and to have to have the next 11 hours (after 2.5 hour layover) in Scoot. Singapore airlines, do something about this please. My rateing is for Singapore Air not Scoot which would be zero","One of the best airlines","0" "2018-10-28T22:41:35-04:00","Desktop","3","review","While the seats look like they have be updated, it was only a partial update. Yes there are new wide screens and entertainment system but the seats look like the old bulky seats you get on a typical SQ 777. only business class looks updated. I didn't get a good choice of seat, despite paying full fare for a business trip and was trap in a middle seat. Completely uncomfortable to say the least. SQ service, still the same, but they really need to fix the seats.","Seats so uncomfortable. Avg experience","0" "2018-10-28T22:28:28-04:00","Desktop","5","review","Excellent service,very efficient friendly staff.Very tasty meals, clean toilets, more than enough inflight entertainment.","excellent service","0" "2018-10-28T21:57:18-04:00","Desktop","3","review","The last two flights out of Melbourne well below there standard. This flight over was on a A380. There entertainment system was complete shut down due to problems in every class. Just found general service lacking not as good as latter years. There seems to be a problem when leaving from Melbourne as if they do not care. On arriving in Singapore we were greeted with packets of different tea in a box. FOR THE TROUBLE WE HAD COMING OVER. But after paying money for premium economy and the people who paid business and first class fares a box of mixed tea for compensation, come on Singapore people should have been compensate better than a box of tea. Coming back was excellent up to there standard in the past flights. But flying out of Melbourne is lacking there standard.","Last two outward flights from Melbourne well below there standard","3" "2018-10-28T21:15:11-04:00","Desktop","3","review","Left Singapore at 2310 hours on 19th August 2018 for our 7 hour flight to Adelaide South Australia. The flight was good until the male passenger dropped his seat back hard onto my knees, after telling him he has jammed me in by my knees and can not get out or up he raised it back to normal and I got some sleep. I am very disappointed in the manners of some passengers and think respect should be shown by cabin crew.","Good flight to Australia","1" "2018-10-28T20:48:32-04:00","Desktop","2","review","Left Heathrow Airport at 2205 hours and tried to sleep for some of the 13 hour flight to Singapore. This is a big joke and damn near impossible to do with RUDE passengers in front of you WHO just push the button and their seat back as far as they can without even asking if it's ok to do it. Comfort for other passengers with legs should be considered. Hopefully I will not fly with them again.","Jammed in between seats is pathetic and harmful to customers","1" "2018-10-28T20:30:34-04:00","Mobile","5","review","We have flown with Singapore Airlines a few times before on this flight but in recent years we had chosen to use a couple of low cost carriers to ‘save’ money. When planning this trip we compared all the add ons needed on the cheap airlines (bags, food and seats) and found that the costs were not too different for the way we travel. It was a joy to return to Singapore Airlines, with their attentive and top notch service. On check in I found myself with a window seat but preference for an aisle. It was no problem for the staff to see if my request could be accommodated, which it was. I will definitely rebook with Singapore due to the great service. ","Singapore Style ","0" "2018-10-28T18:03:57-04:00","Desktop","4","review","The only criticism we have on both flights between Heathrow and Sydney is the poor quality headphones. The sort you have to squash into your ears. Emirates have decent proper headphones. We don't want to have to carry our own headphones with us Please consider changing them. Other than that, the service is wonderful, the food quite adequate and good quality","Only one criticism of our flight with Singapore Airlines on A380","0" "2018-10-28T15:56:22-04:00","Mobile","5","review","Felt like I am in a luxury flight with world class service even if I am only flying on economy. The 4-hr connecting flight from manilato singapore is well worth the pay. I had enough leg room in my seat, good entertainment, and food served hot. No wonder Singapore Air is recognized globally as a top airline. ","First class flying","0" "2018-10-28T15:45:21-04:00","Desktop","5","review","We'd flown with Singapore Airlines before Sydney to Thailand and were happy with the comfort and service so chose it for our long haul flights to London via Singapore. We were not disappointed. It was one of the cheapest flights with the shortest duration with transfers. We were very pleased that we could do International Check-in via our domestic airport in Newcastle NSW - only Singapore Airlines offers this so far. The flight was obviously long but comfortable with plenty of entertainment, food and refreshments to distract. Would definitely choose again!","Comfortable flight, plenty of entertainment and friendly staff!","0" "2018-10-28T15:02:11-04:00","Mobile","5","review","We chose Singapore Airline because it has the best departure and arrival time for Europe. Although the airfare is usually a couple hundred dollars more expensive,the time and money saved in hotel makes it worthwhile. When we left Melbourne it was 1 pm and arrived at Paris at 8 am the following day When we left Munich it was 11 am and arrived in Melbourne at 8:30 pm the following day. Staff are polite and friendly and always have a smile on their faces. We understood how tired they were being on s long flight","Comfortable flight. Good meals","0" "2018-10-28T12:26:45-04:00","Desktop","4","review","Excellent service. Great food menu. Friendly staff all the way. It certainly makes a huge difference on such a long flight. We were fortunate in being upgraded from premium economy into business class for both legs of the trip. Being able to stretch out makes a long journey far more bearable.","Comfortable flight","1" "2018-10-28T11:21:56-04:00","Desktop","5","review","I cannot recommend this airline enough. The food is outstanding, the kindness and service of the crew is without compare and the facilities for business class are what I came to think of as my big happy nest in the sky. While in your pod, with a partial recliner, a screen with movie and TV and documentary offerings (you can track your 10,000 mile flight too!), keeps you entertained. When you tire, your pod converts into a bed and you are given your bedtime pillow and blanket. The cabin was wonderfully quiet and dimmed and conducive to sleep. When you do awaken, another wonderful meal awaits.","Singapore Airlines is the Gold Standard","1" "2018-10-28T10:04:12-04:00","Mobile","4","review","The boarding experience was a bit weird as they didn’t allow checkin before 3 hours. Maybe it’s a airport policy. The flight was good. Service level was good. No issues. They ensure your needs are taken care of nicely. But if you have asked for a special meal the quality is not that good and pretty much same every time and can be a bit boring for the frequent flier. The choice of movies and TV serials especially from Bollywood needs a serious upgrade. ","Very Good Service ","1" "2018-10-28T08:31:29-04:00","Desktop","5","review","We had premium economy seats on an A380 airplane during this trip with Singapore Airlines, and we enjoyed the flight, the entertainment, the food and beverages, the attentive service by the staff. In addition, we enjoyed the reclining seats to be able to get some sleep, and the overall leg room and seat size.","Exceptional Airline !","0" "2018-10-28T04:08:42-04:00","Desktop","1","review","London to Singapore our cases came off the carousel just like new (we purchased them especially for our long haul flight). HOWEVER, Singapore to Darwin and the luggage was covered in thick oil spots when we collected from the carousel. It was not easy to find the correct member of staff to explain our horror. When we eventually had a response from Silk Air they offered a 'gesture of goodwill' dry clean. On their return from the cleaners the cases showed obvious signs of ingrained oil and we were advised that two of the cases had been steam cleaned which had resulted in water marks on the inside of the cases. We explained that that overall end result of the 'dry cleaning' was not satisfactory and unsuitable for further business travel. We requested a staring refund for the value of the cases. We had a copy of the receipt of purchase and phots of the cases before and afterwards. This was BUSINESS CLASS. You expect your baggage to not be damaged to this extent. Their reply was they could take our issue no further and their recommendation for future travels is that we may wish to 'wrap all your bags to keep them protected from marks and stains'. I feel their sarcastic comment added nothing but an insult to our ask of replacement. Be warned!","BUSINESS CLASS DAMAGED LUGGAGE","2" "2018-10-28T03:44:43-04:00","Desktop","2","review","I've just returned to Melbourne via Singapore on Singapore Airlines A350-900 (350) in Economy. My husband and I had seats 41A and 41B. Seat 41A was sold as extra legroom at a premium price. THESE SEATS ARE THE WORST. They are very narrow, with a solid, high armrest between you and the middle person i.e. your partner - restricting movement to one side for each seat. You are each locked in and can't swing your legs towards your partner. The TV screen for seats 41A / 41J are pop up ones on an arm that is not located in the arm rest, but in a section of plastic panel that takes up part of your left space i.e. your seated leg width is reduced by about 20%. You have good leg length, however the bulkhead from the door extends into your leg space and impedes it. In order to access seats 41A and 41J you have to squeeze between the bulky exit door that extends into the plane (and your space) by about 30cm and the seat in front of you/to the right. The space between the bulky exit door and seat 40B is about 30cm. Each time I wanted to stand or go to the toilet I was required to hunch over, squeeze between the overhead bulk head, the exit door bulkhead and seat 40B. Literally my chest was in this person's face as I hunched my way through the 30cm space of the side of the plane and their seat. My only salvation was that it was a woman. In any event, I felt very uncomfortable about entering this person's personal space every time I wished to access / leave my seat. The seat was intended for my husband, however at 6foot1, he could not sit in it comfortably. I sat slightly sideways to achieve some comfort, however experienced significant numbness at times. This seat is also extremely hard on the bottom. My backside was numb throughout the flight and my coccyx bone was sore for about 7 hours after the flight. All these issues were raised with the head flight attendant who acknowledged that there were issues with the seat and agreed it should not be sold as one. However, clearly Singapore Airlines don't care about their customers, only the bottom line. We were offered for their customer services team in Melbourne to contact us when we got home to discuss a possible refund of the 'premium $$' paid for this seat. They offered no solution for 7 hours of discomfort. In fact, the head flight attendant pointed out the flight was only 6 hours and 40 minutes, as if that made it all ok. He was rude and condescending. In short, NEVER choose economy seat 41A or 41J on Singapore Airlines A350-900 (350). It is the worst!","Singapore Airlines A350-900 (359)","11" "2018-10-28T01:12:21-04:00","Desktop","4","review","Overall the flight was great, service and food was great. Easy transfers in Singapore to get connecting flight.","Great airline","0" "2018-10-27T20:22:23-04:00","Desktop","5","review","SIN-HKG: SQ856 HKG-SIN: SQ861 Aircraft: A380 Latest Aircraft/Configuration Business class: nothing to fault. Seat wise: Suites/Business Class upper deck. Personally, on such a short flight, I would not say there are any preferred or non-preferred seats. All seats are probably fine depending on your preference. Catering wise: Book the cook: Must try the Singapore Chicken Rice if you are flying out from Singapore. Presentation wise for all courses are good, except, I find that for main course, the plate is quite small to plate the good. Although the presentation is good, but because the plate is relatively small looking when the food are being served, one must eat really careful to avoid a mess. Service wise: It was very good on both legs. Business Class on SIA = nothing to fault.","Business Class = Nothing to Fault","0" "2018-10-27T12:08:40-04:00","Desktop","5","review","Return trip to Singapore for holiday. Efficient check in at both Brisbane & Singapore. Airbus A350 on both flights and very comfortable with more than enough entertainment. Overhead locker space was good, although some passengers still insist on having huge 'carry on' luggage. Cabin service was excellent, nothing seemed to be a problem with everything being attended to without fuss. Meals were good and the drink service above what could be expected. Have flown with Singapore Airlines a couple of times and they still rate as one of the best in the world.","THE WAY TO FLY","1" "2018-10-27T10:50:40-04:00","Mobile","5","review","SQ has always been my no. 1 choice to fly with. Comfort, friendly and understanding cabin crew makes it even more enjoyable. Always remember to treat all cabin crew with respect and kindness, their utmost priority is keeping you safe, not attending to your demands or your kids. Kudos! to all the SQ crew, pilots are experienced and never had a bumpy landing.","1st choice always.","0" "2018-10-27T10:15:18-04:00","Desktop","5","review","Everything was perfect - check-in, service, food, seat, entertainment. The Business Class of Singapore Airlines is like First of other airlines. It is a dream and I always fly again with this amazing airline.","Definitely the best airline in the world","1" "2018-10-27T09:28:03-04:00","Desktop","5","review","We had gone in December 2011, to New Zealand and it was one of the best experiences we had in Singapore airlines. The cabin crew was so modest and caring that they arranged for a vegan meal which was not on their menu. Also if you travel to Australia or NZ on Singapore airlines, make sure you have stop gap of more than 5 hours so that you get to visit Singapore in transit without doing the immigration check at Changi. ","The Best Airlines","0" "2018-10-27T08:31:14-04:00","Mobile","5","review","We took a SQ flight to Los Angeles due to the reputation associated to the airline. Our flight has one stopover at Incheon, South Korea and on return leg at Narita, Japan. The flight was comfortable and the crew were very helpful and polite. We were given a cake on our return journey as it was our wedding anniversary and was really happy as the airline went great length to share this joyous occasion. The whole journey was such a wonderful and a very memorable for us. Thank you, SIA.....","A nice way to fly.","1" "2018-10-27T07:55:19-04:00","Mobile","5","review","What an absolute gem of a flight. New plane, new business class suites. Ergonomic. Comfortable. Entertainment on point. Great service. Proximity to immigration! Food was absolutely amazing. The only down side of SIA is the coffee, still not my favourite. This short but sweet flight is very affordable even on mileage! ","DREAMLiner.","0" "2018-10-27T03:19:30-04:00","Mobile","4","review","It has been a while since I have been on a Singapore Airlines flight and am glad that it is still very good. The air-craft is clean, the service is good and the food served is also good. I guess due to tail wind, we made it to Bangalore in under 4 hours. I could have flown out of KUL to BLR but instead I decided to fly via SIN to BLR and hence the flight on Singapore Airlines. Overall, a very good experience.","Very good flight to Bangalore!","0" "2018-10-27T03:03:52-04:00","Desktop","5","review","Staff are so friendly and welcoming. I had a lovely flight to and from Singapore. The food is excellent, even the coffee is good.","Staff are lovely, flight was great","1" "2018-10-27T01:05:50-04:00","Desktop","5","review","My wife and I used this airline for our trip to Australia and return.The first leg was from LHR to Singapore we then flew from Singapore to Perth.On the return we flew Sydney to LHR. On all the flights the aircraft used were 777s. The experience was excellent throughout with good food and drink and the best service we ve ever had in economy.I would say having flown Emirates that Singapore offer a better product.We will be using this airline again on our next trip to the far east,","Excellent Experience","0" "2018-10-26T22:47:33-04:00","Desktop","3","review","Similar to the outbound flight from SIN to DUS, I found the seat to be quite dirty. On the outgoing flight, there were lots of breadcrumbs on the seat and I have to sweep it off with my bare hands. On the returning flight, there are chocolate ice cream stains on the seat belt. The A350 also seems like a a very narrow aircraft and every time when the stewardess push her trolley and enter the Premium Economy cabin from Economy Cabin, it almost certainly hit my seat (being seated in the last row, middle aisle of the cabin). Service, probably the worst I have experienced taking SIA flights. The stewardess serving my cabin/row seems almost uninterested and have a forceful smile on most occasion. She certainly doesn't seem like she wants to be on the flight and working. Another leading stewardess was also quite rude when I was asking for drinks while she was 'clearing', citing to me that she was clearing and in the end I told her, never mind, I will just walk back to get it myself. Do remember the galley is at the end of the plane and Premium Economy passengers literally have to walk all the way to use toilet, get things etc. as there are no galley and toilets in this A350 aircraft in the middle (excluding business class). Catering was also less than impressive. The portion was also very small, and served in disposable plastic ware. The menu selection are also very similar or almost identical to the several flights I have taken the past one year with SIA. The only difference for Premium Economy for this leg is you get a croissant instead of a roll, and Ben & Jerry ice cream. Unless you need to get off the plane real quick (but yet unable to afford business), or must really love croissant and Ben and Jerry ice cream, then I don't think Premium Economy is necessary. There are also more competitive Premium Economy out there with some airlines offering lounge access, amenity kit, glassware dining etc. I certainly do not see the value proposition and added comfort for this product on SIA and particularly on this route. I would still recommend SIA though, but just maybe not Premium Economy on this route.","Lackluster Premium Economy & Service","1" "2018-10-26T20:28:17-04:00","Mobile","5","review","Took SQ255 depart on Sunday close to midnight. Arrived about 9am Brisbane time on Monday which leaves us a full day to explore. Dinner were served and also given socks and toothbrush in a bag. Breakfast served the next morning. Returned on SQ266 on Saturday and arrived back to Singapore at midnight. Journey a bit rough at the beginning. Other than that everything was fine.","Short trip","0" "2018-10-26T19:21:25-04:00","Desktop","5","review","Yes of course everyone is excited ... photos, newsmen about, a very festive atmosphere. 25K Was the perfect seat for me. This aircraft was on it second flight so was like a new expensive Porsche. Service Excellent, food amazing, wines and beverages were perfect for this long flight. I have be on SQ Inaugural Flight from EWR, SFO and LAX in the past years when they flew the 340-500. Always will return. No matter when I was hungry the staff would take care of me. Even Ice Cream in bed...","Inaugural Flight #21","1" "2018-10-26T13:10:27-04:00","Mobile","5","review","No faults at all. Staff could not do enough. The plane was spotless and the food tasty. My seat was very comfortable and good leg space. Good choice of films and entertainment., to help pass the time. I can fault this airline from the moment we check in to when we land ","Another Great Flight","0" "2018-10-26T06:01:38-04:00","Desktop","5","review","The first part of my flight London to Singapore was with Singapore Airlines and was a 13 hour flight. In seat entertainment was great and the plane was very clean. Food was of a high standard but felt the stewardesses could have smiled a bit more. Overall the best flights I have been on","Flights to Australia via Singapore","1" "2018-10-26T01:51:31-04:00","Desktop","5","review","We booked a holiday package travelling from HK to Male transiting at Singapore both ways. We paid a few extra to experience the PE class on both HKG-SIN and SIN-HKG legs. It had changed my frightful feeling of taking planes and it was the first time I hope the plane doesn't arrive so soon! The seat give you a very spacious and comfortable feeling. The noise-cancellation headphone is provided (although I also brought my own). I took a newspaper and was able to finish reading it without messy page flipping that disturb my husband. My husband is also impress with the wide and high definition tv screen which he can binge-watch the good selection of movies. We had arranged the book-the-cook service and the food quality is quite good! Overall, I enjoy this experience so much that I would love to travel on SIA PE class going forward.","Love the small touches on the Premium economy flight","0" "2018-10-26T01:25:11-04:00","Desktop","3","review","To leave Singapore airlines a remnant of hounour: The employees are GREAT. Always helpful with a smile. The food is quite good too. Washrooms seem to be cleaned every half hour..... all what one expects when flying with an Asian airline... But just today I completed TWO flights with Singapore Airlines... The first: 2 hours from Ho Chin Minh City to Singapore The 2nd: THIRTEEN hours from Singapore to Frankfurt. And BOTH (different planes) had the SAME PROBLEM. It was FREEZING in the economy cabin. That might be fine for a 2 hour flight, but being wrapped in TWO blankets for 13 whole hours and still being COLD is NOT what I would call world-class air travel. The economy cabin looked like an Obi-Wan-Kenobi convention, everyone wearing their winter jackets and all the blankets they could find...... Turn on the heat, PLEASE!","NEVER again !","0" "2018-10-26T00:03:15-04:00","Desktop","5","review","We were looking forward to our long flight to Singapore having decided against BA and opting for the more expensive airline based on their reputation. Singapore Airlines did not disappoint and every part of the service from choosing the flight, checking in and disembarking was carried out smoothly, on time and with a genuine smile. The quality of food, drinks and choice available via the entertainment system was amazing. We had told the airline in advance that it was my wife's birthday the day we flew out and they made the flight extra special with a couple of glasses of fizz, a lovely cake, gifts and a handwritten note from the crew. Our experience supported why they are the award winning number 1 airline.","Lived up to expectation","0" "2018-10-25T22:27:55-04:00","Desktop","5","review","On a recent trip from San Francisco to Hong Kong, I flew west on United and returned on Singapore. Both flights used a B777-300, so a head-to-head comparison seems right. I flew in Economy Plus on United and Economy with Singapore, but had more space on the Singapore flight because the seat was wider and the leg room was comparable. To be fair to United, their entertainment system was just as good as Singapore's. But Singapore was superior not just in seating area, but efficiency of boarding, meal service and quality (even a printed menu!), mid-flight snack options, and restroom cleanliness. I came away wondering why anyone would choose to fly United over Singapore on that route unless they were compelled to do so. And I say this as a United Mileage Plus Gold member with 1.6 million United miles recognizing that I gave up 7000 MileagePlus miles in the process.","Still the best for travel to Asia","0" "2018-10-25T21:30:11-04:00","Desktop","5","review","Excellent service, nice staff and good quality of facilities. the seat has reasonable space and the multimedia entertainments. The flight attendants are friendly, helpful and professional. Also, the uniforms are excellent!!","Excellent service, nice staff and good quality of facilities","0" "2018-10-25T18:23:09-04:00","Mobile","1","review","I had heard alot about the service of Singapore Airline, so I booked my flight to Hongkong with them. This was my biggest mistake. Dubai - Singapore flight was delay and I missed my connecting flight to Hongkong. As it was Airline mistake, they booked me on the next flight departing to Hongkong after 5 hours. The staff at Singapore Airport arrival was not much helpful, they gave me SGD 15 meal voucher and asked me to wait in the public waiting area. With my bad experience I can just suggest people to think twice they book Singapore Airline flight. My 4 days leisure trip was cut down to 3 days because of Singapore Airline.🙁😥","Ratnesh Pore","2" "2018-10-25T18:08:22-04:00","Mobile","4","review","Flight delay by about an hour hence reached home at midnight. In-flight meals and entertainment were enjoyable. Seat was behind the exit row and had a lot of leg space which was great. Take off and landing were smooth, kudos to the pilots. Stewardesses was very alert. I had no bun on my meal tray and after she served a few other passengers she came back to me with the bun without me having to tell her. Crew were prompt in serving and professional in their dealings with passenger who flouted rule. Would definitely fly Singapore airlines if possible.","Constant level of service","1" "2018-10-25T14:00:12-04:00","Desktop","4","review","We recently flew with Singapore Airlines to Europe and back with Singapore stopovers. We hadn't flown SQ for many years so we were looking forward to experiencing their Premium Economy that we had tried with other airlines. The flight was punctual, the crew were charming and gracious, but overall we felt it was a 'Claytons-Premium Economy' (the PE you're having when you're not really having it). The food was good but menus weren't handed out but left in seat pockets. The toiletries bag was of very poor quality material and there was no eye mask, even for night flights so we had to request them. There was no personalisation by crew ie greeting the guests by their name which is a consistent gesture by at least two other airlines when travelling Premium Economy. Overall, we're not in a huge hurry to fly them again.","Good but not great","1" "2018-10-25T11:09:18-04:00","Mobile","5","review","Excellent service , nice staff . Very comfortable chairs. Amazing experience travelling with Singapore airlines. Best part was vegetarian food !! Authentic Indian food offered in Singapore airlines flights . ","Amazing experience ","1" "2018-10-25T05:56:53-04:00","Desktop","5","review","It was a wedding anniversary trip for us to Maldive, and we choose to fly SQ of course. As it was a night flight, and off-peak season for holidaying in Maldive, a few rows of seats behind the plane were not fully occupied. We stayed put where we were allocated but many travelers occupied the whole rolls of seats sleeping peacefully and soundly. My husband asked for 2nd helping of food as he was very hungry, and the flight attendant acceded to his request with the sweetest smile.","Pleasant flight to Maldive","1" "2018-10-25T05:45:50-04:00","Desktop","5","review","Flight was delayed due to heavy traffic in HKG but the food and excellent service made up for it. In flight entertainment was superb with many options to choose from.","A great way to fly","0" "2018-10-25T02:13:47-04:00","Desktop","5","review","We have two flights, kolkata-singapore, singapore-bali. Both the flights were very much adhere to the timings. The service given by air hostess and stewards are very much appreciable. The food served was hot and delicious. We thoroughly enjoyed our flight.","Fly the best","2" "2018-10-24T23:27:21-04:00","Desktop","5","review","The check in was smoothly organised. The flight was smooth and comfortable. The Crew were polite and extremely patient with passengers. Take off, flight and touchdown were all smooth and not too bumpy and soft landing. The inflight menus were delectable with loads of new released movies to watch while you eat and during your flight. Thumbs up as usual for SIA flights.","Great Comfotable Flying Experience With SIA","1" "2018-10-24T21:50:57-04:00","Desktop","5","review","We always travel Singapore Airlines when we can. The cabin crew are always friendly, polite and helpful. My husband is tall and needs as much leg room as we can get in Economy. (We have flown Premium Economy and that is much better for him). We had a problem with my husband's seat on the way to Singapore on the forward journey, but when it couldn't be fixed the flight attendant moved us without any problem at all.","More roomy than most","1" "2018-10-24T19:28:15-04:00","Desktop","5","review","Perth Singapore -Singapore London - a very long flight with a brief stopover in Singapore if you can afford it Premium Economy or Business Class is advised - but I guess that would be on any long haul flight. The staff are very attentive and the food was good. The movies available were a bit disappointing. I think also when travelling to London from Australia via Singapore you need to leave Australia mid to late afternoon but overall Singapore Airlines are an excellent way to travel.","Long Haul to Heathrow","2" "2018-10-24T17:10:25-04:00","Desktop","5","review","Worth the value . We've board the new plane, where the seats come with black furnishing looking modern and sleek. The entertainment system was great, up-to-dated movie and music. The ear pierce given out upon boarding , the plug comes in size which i think is very attentive.","Singapore Airline","0" "2018-10-24T15:44:03-04:00","Desktop","4","review","A bit of a wait for connecting flights. Launceston to Melbourne. Singapore to Colombo. We travelled nearly twenty four hours door to door. The flight had good food and entertainment. It is hard to stretch your legs as you are told to stay in your seat. It is not good to sit in the one position for eight hours. The staff were generally friendly and polite.","On the way To Sri Lanka","1" "2018-10-24T15:29:05-04:00","Mobile","5","review","I was booked into a Singapore airlines flight by my company and it was the first time I had flown with this carrier. I cannot stress how comfortable the flights were and how professional the staff were too.","Made a business trip into a holiday","0" "2018-10-24T14:56:46-04:00","Mobile","4","review","We boarded the plane thinking it was going to be an old plane as we read somewhere SQ Nagoya flight was still the older planes but to our pleasant surprise they were the new ones! Prob almost brand new too. Great entertainment system and good leg room. No eye mask was provided though so need to pack your own. Only socks and toothbrush was provided.","Red eye flight that was not too bad :)","0" "2018-10-24T14:44:14-04:00","Desktop","4","review","We were one of the first batch of people who arrived at Osaka after the typhoon hit on 4 Sept. The airport was open on 21 Sep and that was the day we arrived. Flight itself was good, with crew guiding us to board via a shorter queue because we have a young child with us. There was a crew member who seemed frazzled and spoke to us with a stern voice, telling us that our sleeping kid needs to sit up for landing (that was like 45mins before landing). But other than that all was good. The days before the flight was nerve wrecking though, as SIA waited for instructions from Osaka airport, sometimes cancelling flight like 12 hours before it was going to fly (like 14 Sep) flights. We thought cancellation should have been done earlier and ample communication done with passengers to allay their worries. People do need time to rearrange plans especially when they have young children. For this reason, we may consider Cathay in future, who was better at handling this crisis.","Attentive flight crew, communications could be done better prior to flight","2" "2018-10-24T13:44:31-04:00","Mobile","5","review","Outstanding service - the crew were always wanting to get you food/drinks/anything, outstanding entertainment - your own little playstation/movies/shows for free, top quality - well worth the money and time.","Singapore Airlines ","0" "2018-10-24T12:12:35-04:00","Desktop","5","review","Great staff as always, old aircraft showing its age...but new A350 commencing 2019 so all good Comfortable business seats, food was average for business class. Super crew looked after me very well as had an nasty fall in a dreadful shopping Mall in Singapore causing a broken shoulder so not feeling very well on pain meds - returning back to NZ the crew were caring and kept me supplied with hot teas and snacks","Excellent staff from check-in to flight crew","0" "2018-10-24T10:59:36-04:00","Desktop","5","review","The attendants who greeted us were dressed in traditional full length Asian dress and suits, nice touch to start. They were very helpful getting us arranged and ready for flight. We had one of us in Business class and one in economy, both were treated equally well. The food was good, two meals going over and two back. The seats were roomy, even in economy. There was no baggage fee and even drinks were free. And the flight was cheaper than any other airline we searched. Would diffidently fly with them again","What a way to travel","0" "2018-10-24T08:05:30-04:00","Mobile","5","review","In de new Airbus 380 we were in the upper level deck in very wide chairs. The service was very good and at the end the chairs were turned over and changed in a bed. Very comfortable. IT was a pity for us that the crew told us the turn in to a bed a little bit to late. We flew some minutes earlier than scedule time. Very accurate.","An ultimate experience","1" "2018-10-24T07:13:48-04:00","Desktop","4","review","I just got back from this flight and thought I'd share some feedback. The plane cabin is new (obviously), very quiet and well appointed. The seat has decent recline and width but just standard for the industry nothing more. It was also a bit firm and I felt it could be softer. That being said I got at least 8 hours of sleep on both flights. Not bad. The food was always good and the service timing was good for me. The menu from sin-ewr wasn't all that great and by the time they got to the back all the chicken rice was gone leaving only fish and a vegan option which I thought was unforgivable. You had to know your national dish would steal the show guys come on. There were several angry people talking to the FA's who handled it with grace (although I felt bad for them too). I decided to keep quiet and have the fish which was good. There was plenty of food to go around though with lots of snack options. The entertainment system was ample. The flight crews could not have been any better and they noticeably worked very hard during the flight. Overall this was a very good flight and I will be on it again in January. I'm going to try business one way this time. FYI I was in a single seat in the back which was really nice for travelling alone. Sorry this ran long but I hadn't seen any reviews of this flight yet.","""The Longest Haul""","1" "2018-10-24T05:00:48-04:00","Mobile","1","review","Dear Singapore Airlines, I was looking forward to become a Gold Member (as my company only allows me to fly economy and premium economy) and it’s the highest I can get... I have to say that I’m VERY disappointed with the lounge you offer us. Crap layout, unattractive work space and confortable seatings.. I was a Gold and Platinum member (yes even on economy i could get to Platinum) on Cathay Pacific before moving here and the comparison of lounges aren’t even close by 10001 miles ! Even regular passenger have better seat option within the airport. Simply go check in front of Wolfgang Puck restaurant where I when after experiencing this cheap offer of a lounge. (Don’t get me started of drinks and food offer) PLEASE I BEG YOU ! Make improvements. At the very least a few decent working space and comfortable chairs. Sincerely... Disappointed","Poor lounge.. Prêt à manger has better layout","1" "2018-10-23T23:26:21-04:00","Desktop","5","review","This flight was purchased via Singapore Airlines, but also had an Air NZ connection from Rotorua. This review is just about the WLG - MEL leg. The main reason for booking this flight was price; Auckland to Melbourne was $507 return WITHOUT bags, meals and IFE. This flight was $7 more, but saved me a 3 hour drive to Auckland, and gave me 30KG baggage allowance, IFE and meals. I anticipated the flight being quiet - WRONG!! It was packed solid. Outbound I had seat 41G, right hand aisle, and return 49C, the left side window row next to the aisle. Firstly, baggage - 30kg included, epic!! Boarding was the standard chaos, but relatively easy (better at Melbourne than Wellington). The first impressions of the 15 year old 777-200's was they looked old and a little tired. That said, Singapore retains the 3-3-3 layout and not the torture of Emirates 3-4-3 layout. The IFE was the old Kris world 8 inch low definition screens. Being 15 years old, tech has advanced amazingly, but for a 3 hour flight more than adequate. Meal service was lunch on the outbound and breakfast on the return leg. All options seemed available for all passengers, and they still give out menu cards (excepted I forgot to bring mine home). Beverages were served with meals and on the outbound I had some lovely Garage Project Hapi Daze IPA, which was lovely and better than expected. The crew were immaculate, service impeccable. Do NOT book low cost carriers when you can use quality providers.","Great way to get to Australia","1" "2018-10-23T22:26:35-04:00","Mobile","3","review","I was disappointed with the service. Hostesses ignore clients sitting at a window! They choose to NOT make eye contact! The button to call for service is way too high to reach! Uncomfortable seating! Earphones x3 pairs all did not work. I won’t be travelling Singapore airlines again 😔","Mrs Michelle SMIT ","0" "2018-10-23T21:39:14-04:00","Mobile","4","review","With this flight leaving at 11:30 PM all you want is too sleep on this 12 hour flight. I skipped dinner (but the menu looked inspiring), slept 9 hours and woke up to a breakfast with fresh fruit + choice of omelette/dim sum/pancakes. Service was good as always on Singapore airlines. For a long flight my number 1 choice.","Love the real flat ‘beds’ in business class","0" "2018-10-23T21:31:15-04:00","Desktop","5","review","Usually an Economy passenger, I was impressed with the difference to Premium Economy. More seating room, better entertainment facilities (touch screen), Champagne on the drink menu and excellent made for an excellent long-haul experience!!","Travelling Premium Economy with Singapore","4" "2018-10-23T21:22:11-04:00","Mobile","1","review","I had to call multiple times just to select seats. I called them whatever time they asked me to call. Singapore Airlines simply did not allow online seat selection. The representatives told me they have to call back to Singapore to get permission for seat assignments which I found ridiculous. STOP doing business in USA if you need permission from Singapore just for assigning seats. After so many phone calls, they gave us seats at the rear end. I do not recommend flying with Singapore Airlines.","Poor customer service","0" "2018-10-23T19:01:26-04:00","Desktop","5","review","Amazing airline. Inflight there were lots of those little extras that other airlines seem to have stopped supplying. Hot flannel when first seated, complimentary newspapers, hand lotion and mouthwash in the bathroom, complimentary socks,toothbrush and toothpaste. Real stainless steel cutlery, a toothpick. A nice little touch was a small mirror on the drop down table. Even though the staff were continually on the go and very busy all flight attendants still had a smile on their face and were extremely helpful. I cant wait to fly with Singapore Airlines again.","My new favourite airline","0" "2018-10-23T18:56:39-04:00","Desktop","3","review","I am really surprised how old the cabin is ... it is the same one that I flew more than a decade ago. While Singapore projects an image of a up-mart airline that is modern and progressive, my experience tells the reverse. Just before joining the flight, I was on Air New Zealand and their cabin & entertainment system - hardware, software and content is so many times better than SQ. There is a big gap between their advertised image and reality -- maybe it is profits that has pushed back upgrading their planes. WHAT IS HAPPENING TO SQ? A great airline feels like it is cutting too many corners. To be fair, the service by the crew on board remains exceptional.","Cabin and entertainment system in need of a bad refresh","0" "2018-10-23T18:40:28-04:00","Desktop","5","review","So I'm thinking a few of the other airlines should check out Singapore Airlines Business Class experience to see how it should be done. Regardless of seating I believe SA always offers premium service - economy is very comfortable and the service great. Let me say, their Business Class is a whole different level. The food was outstanding, but it is the service that is really the stand out. From the crew setting my bed up, fluffing my pillow, then when its time to eat a cloth is laid on my table and properly set with glass wear and cutlery.........really..........the quality of food was sensational too - nothing missing here.........so nice. Looking forward to my return flight :)","Wow!!!","0" "2018-10-23T17:35:29-04:00","Desktop","4","review","Have been flying recently with Singapore Airlines and use mileage for claim partial airfare on my Hanoi Trip. The fare is worthwhile for a superior class airliner compared with the budget flights. Service is good and always feel at home even high up in the skies.","Great Airline","1" "2018-10-23T16:00:41-04:00","Desktop","4","review","I chose a seat at the back of the plane where I had two empty seats next to me! So I was very comfortable and it made an enjoyable flight. My flight was at 11.30am which was also a good time to fly. The service was great, flight attendants were very friendly and hospitable.","Good comfortable flight.","0" "2018-10-23T15:07:49-04:00","Desktop","2","review","Even though the airline generally rates really highly, I try to avoid Singapore Airlines as much as possible. In all the times I have flown to Singapore, it appears the airline tries to utilize the tailwinds as much as possible, resulting in excessive turbulence, at least much more so than on United, Cathay Pacific, or the flights to Europe. I wish the airline would take passenger comfort into consideration, and realize there's more to the flying experience than getting there sooner or saving fuel.","Always turbulence on Singapore Airlines","24" "2018-10-23T14:59:05-04:00","Desktop","2","review","We have flown with Singapore in economy class a few times and decided to give the premium economy a try. After watching a documentary on the airline and their supposed attention to detail we went ahead and booked. What a disappointment and waste of money. The short leg to Singapore was fine but the onward leg to the UK and return was absolutely terrible. Broken seat, very little service,entertainment system not working,ran out of refreshments or then just didn’t offer anything,no room to get in an out of seats if the row in front were reclining. When we spoke to the staff they said there was nothing they could do. Not sure we will fly with them again.","Premium economy not worth the extra cost","2" "2018-10-23T13:59:32-04:00","Mobile","5","review","Generous luggage allowance 30k,nice helpful staff, flight on time, no delays, what a difference in attitude, a pleasure tofly with them as everything went as it should very smoothy so u made my journey a no d one thanks","Pleasure being with helpful staff","0" "2018-10-23T12:59:04-04:00","Desktop","5","review","World class airline, Asian hospitality. The best part is they serve most of the cousins. Depending on the flight, the leg room may vary. Enough food and beverages served together with lot for entertainment.","Excellent Service, you must try their cocktail Singapore Slinge","0" "2018-10-23T06:58:39-04:00","Desktop","5","review","I had read many reviews about Singapore prior to my trip, and was praying they would live up to all the hype. To put it simply; they did. You're welcomed on to the flight with beaming smiles and shown to your seat. The seats are very comfortable with adequate leg room even for those over 6foot. The entertainment system is fantastic, and you get to watch it on a beautifully large screen, and have the use of a console to control the screen. All the food provided was the best I've had on a plane, the flight attendants keep your glass topped up whenever you ask for a refill, and make sure you are well hydrated. Looking forward to my next trip to the East where I will definitely be flying with Singapore Airlines ,and experiencing such a comfortable and pleasant experience.","Best in the World!","0" "2018-10-23T00:00:57-04:00","Desktop","5","review","Having travelled with Thai Airways just a few days before, I could compare both the operators and even though I find the Thai good, Singapore Airlines would be just a notch above the Thai.","By and large the best flight to take.","0" "2018-10-22T23:39:52-04:00","Mobile","5","review","I usually fly with low budget airlines but with all the added extras you have to pay for i decided to try Singapore Airlines who have 30kg baggage included in their fare prices WOW they were amazing !! Lots of legroom attentive staff even the toilets are excellent ! Won't be flying with anyone else again I've already booked my flights with them for next year ! I love u get 30kgs of baggage included","I usually fly Air Asia","0" "2018-10-22T21:25:12-04:00","Desktop","5","review","Booked this trip online via alternative website from Singapore Airlines. It was the best price available and well worth it! Premium economy is probably better with this airline than most others. Legroom and footrest are great, headphones are noise cancelling and the meals can be pre-ordered so that you can have what you prefer, rather than take what is left over. Food selection is excellent, mostly Asian in flavour, and there is definitely flavour! We had a few hiccups trying to order meals online due to booking via third party. However phone calls made direct to Singapore Airlines were easy, polite and incredibly patient! They could not be more helpful and even provided call-back service to ensure we were satisfied. Singapore Airlines desire to deliver excellence and they do it well - so consistent over many years of travel. Where other airlines are skimping and raising prices - Singapore Airlines are maintaining their standards - no wonder people rave about them. And Singapore Airport is a must-see! Each Terminal has something worth visiting and being able to shower in between long-haul flights is wonderful - $Aust16.00 if you are travelling economy or premium economy is worth it, to be refreshed when you arrive at your destination.","Premium Economy Worth It!","0" "2018-10-22T21:25:00-04:00","Desktop","5","review","As always, flying with Singapore airlines has always been a delight. And they never disappoint. So when it came to my family vacation, Singapore airlines was the first choice. The on-ground and in-flight staff are amazing and so prompt. They even took care that my kids get their meals earlier, so that we could feed them and then eat our meals. Thanks for being so thoughtful! The timing has always been impeccable. This time flew the A380 and the flight was smooth as silk, despite some bad weather. Thank you, Singapore Airlines, one again.","Family Vacation","0" "2018-10-22T15:26:48-04:00","Desktop","4","review","Their is nothing exceptional about flying with Singapore Airlines from LAX to BKK with a short layover in Singapore,which I happen to prefer to the thirteen hour non stop..which is rough to endure..8-9 hours is always the point where flights just turn miserable for me and is about my limit..and I find the few hours added by the layover with a built in break is a much mire desirable option as I feel fresh and less lagged when I get to BKK. As I mentioned in the headline, Singapore Airlines has managed to do the impossible..combine low fares and still offer exceptional service, and as long as they can keep that combination going, passengers will continue to vote for them as their favorite airline, myself included.","Singapore Airlines offers low fares AND good service..no wonder everyone loves them","2" "2018-10-22T12:59:53-04:00","Mobile","5","review","When checking in at terminal 3 in Singapore First class or suites has a separate check in entrance which has its own dedicated immigration clearance. When your flying suites or first you get access to a lounge exclusively for first class passengers and not priority card holders. This area is called the private room. Great sit down dining experience followed by the most relaxing sofas and chairs with a clear view of the aircrafts parked at the gates below. Once on board the aircraft you have the most spacious suites in the market on the worlds largest aircraft the A380. From the best wine and champagnes to fresh caviar served on board they really take care if their first class passengers. For a vegetarian that doesn’t drink I usually just drink water throughout the flight. The service staff really aims to please. Truly the best way to fly to india from anywhere in Southeast Asia. ","Best way to get to india from southeast asia","1" "2018-10-22T12:44:43-04:00","Mobile","5","review","When booking online make sure to book the 777-300 ER From the time you check in the service managers on the ground and staff at the counter all know you by name and assist you through security and immigration without any ques. The lounge is a shared business class and first class lounge. It’s not bad for a lounge where you wait for probably 10-15 min to board. The flight is always spectacular from the best food and drinks to choose from globally and the spacious bed they make. Their are two configurations I have flown from manila one with 2 rows and one that’s a single row. Flight is really too short but probably the best way to get to Singapore from manila.","Flight is too short","1" "2018-10-22T11:59:38-04:00","Mobile","5","review","The flight crew are warm and welcoming. Meals and snacks are served almost every 2-3 hrs. Amazing experience.","Best service ever!!","1" "2018-10-22T03:51:27-04:00","Desktop","5","review","Very welcoming. Plenty of room in seat. Comfortable. Started movie before takeoff. Good quality headphones. Tasty food. Plenty of food... not just meals every few hours. Magnum and Haagen Dasz ice cream. On time landing. Absolutely no issues. Very very pleasant flight.","No cares in the world","0" "2018-10-22T02:57:07-04:00","Desktop","5","review","I tried Singapore Airlines several times and I consider it as a one of the best Airlines that take you to the places you love.","Amazing Airlines","0" "2018-10-22T01:22:37-04:00","Desktop","5","review","Best airlines I have ever flown. Good service and very spacious inside. Food was good and stuffs and crews were helpful.","One of the best","1" "2018-10-21T23:08:08-04:00","Mobile","5","review","Life would be wonderful if every flight we took was in business class on Singapore. Frankly they do everything brilliantly. Huge seats. Easy conversion to lay flat beds. Excellent video/movie choices. Lovely staff and very good food. Perfection in travel","Always the best ","0" "2018-10-21T23:04:54-04:00","Mobile","5","review","SingaporeAir has an enviable reputation for being a great airline. And it’s well deserved judging on this and in fact every flight I take with them. Our spacious business class seats converted easily into a lay flat bed and as we needed to get some sleep on this leg we were easily able to do so. Crew were terrific as usual and food choices very good. The best airline ","No wonder it’s always rated so highly ","1" "2018-10-21T22:58:05-04:00","Mobile","5","review","I really like to fly using Singapore airlines. The service is very good, the food is very good. Flight doesn't feel long because of good service","My favorite airlines","0" "2018-10-21T22:09:15-04:00","Desktop","3","review","In the past I already have nice experience with Singapore but this time I cannot say that all was OK. Air condizion specially in the flight from Singapore to Taipei was to strong we were in a freezer and the plane you can see that is old, the seat are comfortable but is time to change, specially if I compare this with the flight from and to Zurigo were the plane was a modern A380 fantastic one! In the way back from Singapore to Zurich at the moment of the breakfast surprise for the last 4 row the menu was finish incredible, the hostess told us if you will we have some muffin, the staff was really friendly nothing to say but I cannot accept something like this from a company that normally is on the top of the flight company! I hope in the future flights to have no issu.","Asian flight","0" "2018-10-21T19:31:59-04:00","Desktop","2","review","Poor service. Had to sit at the airport in the plane with no air conditioning as there was an electrical problem. Took the staff ages before it occurred to them to bring water for the passengers. The food was the same as the economy, the toiletries bag was of poor quality. If you asked the staff for anything you were lucky to get in within the hour. I felt as though we were an inconvenience to them. Flights were delayed once we got to Singapore even though we thought we would miss the connection to melb. My bag was damaged and I have had to argue with them for it to be replaced, as I didn’t want to be compensated, I just wanted the bag replaced. For what the flight cost and value for money. I and my husband agreed we would never fly with them again.","Disappointing","0" "2018-10-21T18:28:53-04:00","Desktop","5","review","Have flown Business Class with Singapore Airlines previously and they continue to maintain a very high standard with excellent facilities, good menu with a number of options combined with some excellent wines from around the world. Service is not over the top but their quickly if you need assistance. Would definitely fly Business Class with them again. One thing I did note was that the amenities kit was discontinued replaced with a pack of eye shades and in-flight socks. Probably no big deal for most travellers as one never tended to use the contents in any case.","Usual Excellent Service","0" "2018-10-21T16:13:26-04:00","Mobile","3","review","Both my husband and I agreed that this particular flight was exceptionally poorest among the SQ flight we have both flown. The flight was slightly delayed to take off due to traffic congestion while the ventilation (air circulation) of the aircraft was bad and uncomfortable. The food and drinks service was slow and rushed. For a 2 hours 5 mins flight, we did not receive our food or drinks until almost 1 hour into the flight. There was one particular very unpleasant/inpatient stewardess which consistently put passengers down whenever they made a request to her. Her facial expression itself did all the talking, I.e one of a thai female passenger requested her to take away her meal tray while she was serving drinks from her cart and she told her off that she is not collecting the meal tray yet and all she wants to know if she wants any other drinks??? However, when other western passenger start a small chat with her,.etc her whole attitude changes and become more friendly and chatty, quite double standard. The landing by the first officer was reasonable and fortunate that it wasn't a hard landing.","Poor ventilation and service on the aircraft","0" "2018-10-21T14:11:06-04:00","Desktop","5","review","Whilst I expected this to be a long journey the service and quality of the entertainment helped the time pass quickly. The food was light and tasty.","Holiday flight","2" "2018-10-21T07:40:50-04:00","Desktop","5","review","Verre good airline. For economy a lot of space and you have a lot of space for hand lugage. The service is OK. The only thing is they force you to adept the time zone of the desitantion what is impossible as you are in the time zone of departure. Into the night there is little attention to the guests with water ore other drinks.","Great way of flying","0" "2018-10-21T07:33:07-04:00","Desktop","4","review","As usual, I love travelling by Singapore Airlines. Foods are great. And for me it's actually alot to eat and drink. And the travelling time to Bangkok is short. Upon arrival at BKK all my friends are still full...hahaha... Returned by SQ979 Comfortable journey all together!","Satisfying flight to Bangkok","0" "2018-10-21T05:02:46-04:00","Mobile","5","review","The crew were all so lovely, and the food was absolutely delicious! Was entirely unexpected, as I had a bad experience coming over to Thailand, I expected this flight to be the same but they had already improved","Impressive, better than I expected","0" "2018-10-21T00:45:47-04:00","Desktop","4","review","Web check-in was easy to use with the boarding pass emailed to us. As we had no check in bags, we could breeze through immigration 5 hours before flight time. Able to enjoy the lounge at the airport.","Comfortable flight","0" "2018-10-20T19:39:46-04:00","Desktop","5","review","Of course you expect a better service in Business Class, and Singapore Airlines deliver. Very attentive staff who greet you by name, great food and drink options, and nothing is too much trouble. My wife's seat table developed a fault (after the meal service) and could not be stowed. Four staff were involved in getting it fixed over a period of maybe 10 or 15 minutes. Later in flight there was an invitation to spend some money from the in-flight shopping, to make up for the inconvenience. This was above and beyond, and was not asked for or expected. Thank you Singapore Airlines for a great trip.","Can't fault the Singapore Airlines Service","0" "2018-10-20T16:51:22-04:00","Mobile","5","review","I wouldn't think twice about recommending it. All yiu would expect from a top airline like this. They made the long haul as comfortable as possible possible as they could. Full marks from us for all they did for us ☆☆☆☆☆","Best of the best ","0" "2018-10-20T15:22:07-04:00","Desktop","5","review","Good customer service during check in, Flight journey, and dis-embark from flight. Crew serve with gentle smile. Nice onboard food. Good legroom. Will choose this airline in my next visit.","Class Service","0" "2018-10-20T14:01:28-04:00","Desktop","5","review","After a hideous flight with code sharer Lufthansa it was so wonderful to have the quiet friendly service and comfortable flight with singapore. What a difference. These guys really get customer service right. Relaxed happy customers all asleep says it all.","Fabulous service","0" "2018-10-20T07:08:45-04:00","Desktop","5","review","From check in to Boarding and flight a very stressless experience , New York Times and Singapore papers on board, full meal served by excellent and friendly staff, 30 kg luggage If the price is in an competive area ( off course not so cheap as low cost carrier, but still ok) SQ is my No.1","Best airline for stressless flight Jakarta Singapur","0" "2018-10-20T01:55:15-04:00","Desktop","5","review","Very big, modern and comfortable plane with excellent possibilities with own tv for every seat. Excellent, beautiful staff dressed amazing! So serviceminded. Excellent food. The best trip I have ever done in my life. (am a frequent flyer, but this was something!)","Wow factor!","0" "2018-10-19T20:53:13-04:00","Desktop","4","review","This was a flight of two halves - literally. First leg from Melbourne to Singapore on a 777 was hot and crowded, Food was OK but withe some imagination could have been better. Overall the 7 hour flight was to be endured. Second half by contrast on the new A380 was a pleasure and was pleasantly cool, enabling you to use the extensive facilities pot the aircraft, pillows and blankets. Food as in the first leg was OK but was made better with a couple of Singapore slings. Seats on both aircraft were acceptable but better on the 380. My biggest critism was the films etc which I found to be dull, but it could have been overall what was available.","Flying made less traumatic","0" "2018-10-19T20:22:06-04:00","Mobile","5","review","If you are traveling internationally I recommend flying on a foreign airline. Their food & service is much better than US airlines.","Great Airline","1" "2018-10-19T16:04:04-04:00","Desktop","5","review","Although not the cheapest way to travel from the U.K. to the Far East, to date, S.I.A. have never let me down. Their pre-flight & on-board Customer Service must rate as the best & friendliest in the World. As with any long haul flight, comfort in 'Economy' can vary, but the Cabin Crew's efforts to assist in any way possible somewhat alleviated the discomfort of such a long flight. Also, S.I.A.'s ability to assist with disabled passengers must rate as one of the best! The only gripe I could possible have is that they do not, yet (?), fly from Newcastle I.A.!! :D","The best a 'long-haul' traveller can get?","1" "2018-10-19T13:00:42-04:00","Desktop","5","review","The fame is obviously well deserved, everything is extraordinary with this airline, from the time you board until you depart. Incredible plane and service, a smile is stamped on the crew - very highly recommended.","The fame is well deserved!","0" "2018-10-19T11:47:19-04:00","Mobile","5","review","I recently traveled to Nepal from NZ with Singapore Airlines and I had a mostly positive experience. Originally my first flight from Wellington was cancelled due to staffing issues and that was annoying because I had to wait another 3days before I could get on to another flight. However, that was the only negative. When I travelled with them from Wellington to Melbourne, Melbourne to Singapore and then Singapore to Kathmandu (Silk Air) it was a very comfortable seat and the food was great!!! On the way back we had a pretty turbulent flight to Singapore but they gave us warnings and the staff were super friendly if we needed anything. I will happily fly again with Singapore airlines next time I return to Nepal!","Great, comfortable airline","0" "2018-10-19T07:21:51-04:00","Desktop","4","review","It was a memorable first trip to Russia visiting two cities ( Moscow & st. Petersburg) so it was wonderful that Singapore airline has a local partner airline flying fromSt. Petersburg to Manila.Our trip was really short and tight and the cold didn't help either. It was a very Long journey that gratefully I survived amidst great service. What bothered me was the concert of crying babies( 5 babies in the front row) that I had to bear for the longest wide awake flight ever. My recommendation to all airlines: issue a list of things to bring like bottle of powdered milk that can easily be mixed with the hot/ warm water,mat just in case babies prefer to sleep on the floor than in the bassinet with the Stewardesses trained to baby sit or put babies to sleep. This should be issued upon purchase of tickets by the parents.","Great way to fly","2" "2018-10-19T00:57:09-04:00","Desktop","3","review","Is expecting a personalized service when flying first class something extraordinary? Well, despite wide ad-campaigns about their new first-class cabins, this is what I felt when checking-in in Zurich with Singapore Airlines. I have flown several times with Swiss Airlines, and you have a personalized check-in experience, with a smoothless process to go through security and bring you to the gate in a car. You would not expect less from Singaporlines, would you? Well as I checked-in in Zurich with my shoulder in a cast following surgery, I asked if I could get a drive to terminal E (as would happen with Swiss without asking). The person at the counter made a phone call but said this was not possible and said I should go and register at the ""disabled counter"" to receive assistance! She did not think it would be suitable to come along with me. When I arrived at the desk, there was a long queue of people in wheelchairs, would probably needed the service more than I did. I therefore decided to go and take the train to terminal E by myself. Unfortunately, there was an enormous queue at the passeport control and I had to wait for more than 40 minutes with my shoulder being bumped by passengers scared to miss their flight... The most disappointing part of the story was the answer to my complaint: basically, they said that this was the procedure and barely ""apologized"".....Well, I am sure that many passengers, like myself will prefer to fly Swiss on this line! Apart from this part of the story, the new cabins are very spacious and well designed, with one very annoying detail: As the beds are perpendicular to the direction of flying, and located directly next to your neighbour's one, only separated by a removable wall, you can feel everytime your neighbor turns around or kicks the wall with his foot! This happened to me and some of my colleagues, and it is not ideal to have a uninterrupted night of sleep! On the bright side, very good food, excellent headphones (B&O) and great lavatories. The choice of movies is desperately poor...","Appaling service at check-in in first-class....and disappointing follow-up","1" "2018-10-18T23:46:47-04:00","Mobile","5","review","I am the tripadvisor member for quite sometime, but this is my first review and I wanna write for the helpful and friendly cabin crew Shahilah and Cheri who make my 13hrs flight from Singapore to London on 18 Oct SQ 318 comfort and smoothly, they are attention to detail, friendly and warm welcome. Even though I’m taking economic class but they still provide the professional service to all the passengers including myself. I really wanna thanks Shahilah, Cheri and her team (one of the short hair lady I forget to take her name) to make my long hours flight comfort and enjoyable. Well done and keep it on :)","Memorable flying experience ","3" "2018-10-18T18:18:54-04:00","Desktop","5","review","Singapore is my favourite airline. In my experience, their food, entertainment, service, staff and aircrafts are topnotch. I find compared to other airlines they are a cut above, and I thoroughly enjoy my flying experience with them. I now actively choose to fly Singapore even if it costs a little extra as I know it will be an enjoyable flight. No complaints.","My favourite airline","0" "2018-10-18T11:28:13-04:00","Desktop","2","review","In advance of this review, I hope my comments are received with an open mind. It is rather difficult to give Singapore Airlines such a low rating but I believe this is well deserved for several reasons. Let me first note that SIA -in the air- often offers a fantastic service for travelers in the economy class. The flight crew is pleasant, the food is pretty nice, the in-flight entertainment is outstanding and the hot towels that you receive are a very nice touch. The airline can do better with proactively providing economy passengers spirits like their partner Virgin Atlantic but you have to take initiative with the crew and request libations during flights. This is where my complements end and my issues start - I travel often with Singapore Airlines as I have recently visited places like Bali, Hong Kong, Singapore, Japan, etc. I often travel as an economy passenger; however, unknown to me, SIA is now offering 3 different tiers of fares including the infamous ""economy lite"" which I highly recommend folks to avoid. Why? Because as someone who has booked an expensive ""economy lite"" fare, it's as though the airline has locked me into a class that I can't get out of without losing my initial reservation and the money from it and rebooking an even more expensive fare. You see, the economy lite fare I purchased is non-refundable and I cannot upgrade my seat with miles. I have to pay to select a seat for each leg - which is another $100+ per person since we have multiple legs on this trip. I can only bring a certain amount of carry-on with me and I was approached by a ticket agent to gate check my carry-on because it wasn't allowed on the plane with my ""fare"" (HUH?) Unacceptable! Now that I have accumulated enough miles to purchase a business class seat on one leg of my trip, I am not able to upgrade with miles or purchase a new biz class seat on my existing leg as that would cancel the remaining legs on my economy flight. I was told that I could pay the difference in price but that would run my husband and I at least 5K+ SGD per person for a business class seat - ridiculous! I am unable to access any premium lounge and as someone who is in a position explore the airline's infamous J (biz) class, I am unable to during this trip all 3.5 weeks of my travel. It's not like I paid $200 roundtrip for my flight...this was an expensive ticket, one of the most expensive tickets across the airline spectrum, so the level of classism that exists with Singapore Air is abhorrent. I understand that the airline is known for its premium class(es) and the airline wants to preserve the integrity of its upper class accordingly. However, they way the airline treats its economy class is indicative of an assumption that economy travelers are either not in a position to afford an upper class outside of PE and so the airline caters to their premium travelers in a way that feels classist. In comparison, I flew economy recently via Virgin Atlantic and the experience was night and day. Oh how I wish Virgin Atlantic launched a Virgin Pacific service. Singapore would have the competition it so needs. Additionally, Singapore should award loyal KrisFlyer members with the option to upgrade with either miles or outright buy a biz class seat on a leg without cancelling the other legs. What often happens is that people who want to redeem miles for a business class seat are placed on a waitlist that they never get out of and the business class is often far from full. I swore I would never fly with SIA again after my last trip but the airline does have a home base in Singapore so alternative options are limited for me. However, I hope this review sheds light on another aspect of this airline that the blogs and media neglect as they often receive the red carpet treatment. Going forward, there are other airlines to use like JAL which can give SIA a good run for its money due to the airline's exceptional customer service, Cathay Pacific, China Airlines (surprisingly good), ANA and others to name a few.","Singapore Airlines Redefines Class...in a Bad Way","2" "2018-10-18T11:08:59-04:00","Mobile","5","review","My flight from Zurich to Singapore was super. The new business class is good even the seats are set more dense as in the previous Business Class. Service was great and cabin crew very attentive. ","Super Service ","0" "2018-10-18T10:17:17-04:00","Mobile","5","review","The airline crew staff were outstanding in their attention to detail. They were quick, attentive and very professional in their approach to all aspects of service provided by them.","Service","2" "2018-10-18T10:16:31-04:00","Desktop","5","review","I had been ill the night before I travelled (food poisoning) but had a wonderful flight back from Singapore to London. I was able to stretch out over three seats and sleep soundly. After explaining to a flight attendant that I wasn't well and didn't want to eat, I was left in peace. I slept so soundly that I had no jet lag! I really appreciated being on a flight that wasn't packed to the full and having such gracious attendants. ","Returning Home","0" "2018-10-18T09:26:05-04:00","Desktop","3","review","The seats were not comfortable and the food was not nice. We would not use this airline again. Totally dissatisfied","Thailand","0" "2018-10-18T09:13:09-04:00","Desktop","5","review","Although the seating space was only a bit bigger than normal, but everything else was amazing. We were fed dinner, snacks, breakfast and were constantly given water during the flight. The stewardesses were so kind and helpful. They were constantly checking on everyone. They offered warm face cloths several during the flight. Their entertainment system had amazing choices of movies, tv, music, etc. Excellent airlines.","Best flight ever","1" "2018-10-18T09:12:23-04:00","Mobile","4","review","The plane was very clean and comfort. The flight was saftey. The service was very good. The food was good The chairs were very comfortable and with extra space to the legg. I didn't like the entertainment . I will fly with them again ","Good","0" "2018-10-18T08:43:08-04:00","Mobile","1","review","Used to be great, gone waaay downhill! After arriving in SFO we got home and opened our bags to find them drenched with water. Lots of damage to our gifts that we had purchased. Contacted them and they said they need to review our case. It took a week and then we were told “oh yes our customers bags got wet but we tried to keep them dry” so here is a coupon for $75 Singapore dollars that you can use in our shop!!!! How disrespectful. Also make sure you pay extra for you seats because they did not want to give us seats together (my husband and myself) . I finally convinced them that we should have seats together and I was told they were making an exception and we were lucky. Got onboard to find a nearly empty plane!!!! Horrible customer service, disrespectful compensation . Never again after flying this airline for over 20 years I am done ! If I want low quality service then I will fly any number of the competing airlines for 1/2 the price! 👎🏼👎🏼👎🏼👎🏼👎🏼","Soaking (I mean soaking!) wet bags upon arrival!","1" "2018-10-18T04:43:34-04:00","Desktop","5","review","Recently we flew from Perth to London and return. Two legs each way of six hours and thirteen hours. The crew in each direction were marvellous and attentive, great inflight entertainment, nice food. We made a bid for an upgrade, quite a large bid at that, but was unsuccessful. However, we paid more for extra legroom, in both directions, as thirteen hours is a long time. The flight to London seemed more uncomfortable than it has in the past. Maybe it was a different seating configuration to what we've experienced before. Whatever it was, it wasn't very pleasant, and for the first time ever I had swollen ankles in spite of walking around or standing up. The flight back was much more comfortable and pleasant, more like we have come to expect from Singapore Airlines. My advice is, if you can, book well ahead, book premium economy. If you don't book very far ahead and get a few extras, like leg room, you'll pay as much or more than premium economy. We still feel that this airline is one of the best, especially crew and service, but we'll plan the trip better next time.","A Long Time High","0" "2018-10-18T03:39:16-04:00","Desktop","5","review","The plane, the food and especially the crew makes you feel special each time I fly Singapore Airlines.","Always top!","2" "2018-10-18T02:05:37-04:00","Desktop","5","review","Amazing crew, amazing facilities, great selection of localised food and drinks. All in all, one of the best, if not the best, airlines of the world.","Nothing short of excellent","0" "2018-10-18T01:44:51-04:00","Desktop","5","review","I fly to Singapore every year and also use their associated airline SilkAir for any onward flights needed. I always book directly with the airline and early booking produces very good prices. The aircraft are always well presented both in cleanliness, facilities and aircrew. In my view there is no better airline to take if you want a direct flight to Singapore. I always feel I have had the best possible experience that any airline can give on long haul","Singapore airlines","0" "2018-10-18T01:12:04-04:00","Desktop","5","review","long flights 2x 7 hour flights i meal and snack on both flights drinks and meals included came round with water and fruit juice a few times blanket and pillow on seat every flightwe were given wet wipes at begining also like a soap bag with toothbrush toothpaste eye mask earplugs in it on each flight had own tv screen and issued earphons each flight very pleasant and helpful","long flight really looked after us","0" "2018-10-18T00:59:02-04:00","Desktop","1","review","Service on board still outstanding although Quality of meals has decreased. On ground their customer Service is pathetic or let's say not existing. Booking with their agency is a nightmare and they charge ridiculous fees (CHF 150.-) per Person. You end up with higher fares and the result does not match with your request. If you transmit a formal complaint to the customer relation Team in Frankfurt, they simply ignore it. Pitty also that they have started to charge for seat reservations. I think that's completely the wrong strategy for a 5 Star airline. After using Singapore Airlines for many years I am shocked about their appreciation towards customer needs. Book them online or choose another Airline.","Customer Service????","0" "2018-10-18T00:14:23-04:00","Mobile","3","review","My main complaint relates to the business lounge at Denpasar airport. This is VERY ordinary. Tired sandwiches and some other pre prepared offerings. The toilets are a disgrace. Not good enough. On the plus side, the business lounge at Changi is great. Plenty of choice and freshly prepared. For the actual flight, I missed the personal vials of hand cream etc. Qatar Airways has a much better overall Business Class experience.","Should lift their game.","1" "2018-10-17T23:15:17-04:00","Desktop","5","review","From check in to transit in Singapore and onto Chennai India and baggage collection flawless. Service on board with crew excellent.The cabin tidy and clean with good legroom. When you want the best, you fly with the best.","The best","0" "2018-10-17T21:27:00-04:00","Mobile","5","review","Spent 2 days business trip in Osaka. Fast and friendly check in at SIA counter. Generous 40kg luggage allowance. Nice lounge and refreshments. Great inflight service as always.","2D business trip","0" "2018-10-17T18:34:12-04:00","Desktop","3","review","SIA are now operating the 787 Dreamliner on some Perth to Singapore flights. This is a nice aircraft to travel on however the 3-3-3 seating configuration in economy is very tight. The seats are very narrow and there is literally nowhere for your arms to go while eating. Also I think it's time all airlines did away with reclining seats, there just isn't enough room when the person in front decides to recline into your limited personal space.","Nice aircraft but cramped economy layout","0" "2018-10-17T18:27:46-04:00","Desktop","5","review","I have no complains, only pure compliments for all the excellence that Singapore Airlines is offering its flights! Seats are very comfortable, food was top notch, and the entertainment options that you can watch is just absolutely incredible. I was a bit worried at first, because I was visiting a lesser popular destination in China, but surprisingly, the trip was way beyond my expectation! Kudos to the team! Will definitely take more SQ flights, if it is in the given options. TIP: If you are visiting YUNAN, CHINA --- As a travel blogger, I am very keen on getting that experiential adventure of a place. I decided to reach out to ZOMYA.CO Cultural Tours to help me undergo an off-the-beaten path kind of Yunnan Province. Highly recommended, especially if you do not speak any Chinese language, but want to get that less touristy kind of China travel.","As always, SQ Flights Are the BEST!","1" "2018-10-17T15:37:36-04:00","Desktop","5","review","The A380 suite is innovative. Passengers really feel that they are in their own small sitting room, with a comfortable stand-alone chair, and a separate bed. The colour scheme is relaxing and perfect for long flights. I appreciated the removable tablet - it controls virtually everything in the suite. Once the sliding door is closed, I had all the privacy necessary for a cozy flight. The bathroom reminded me of ones on private yachts - bright, spacious and clean. I especially like the make-up table with an excellent mirror and stool. Meals were really well-balanced and the choice of wine was good. However, it was the staff service attitude and efficiency that really made this flight special. Nothing is too much trouble, their anticipation of client needs was exemplary and I didn't have to ask for anything. Wish all airlines are like that.","Incredible Service","3" "2018-10-17T13:52:44-04:00","Mobile","5","review","We flew business class with Singapore Airlines from Melbourne to London return in June/July this year. As we have found is usually the case, the service with this airline was fantastic- the staff are friendly and happy to accomodate any request. The food was also top class. The flights were comfortable, with a good range of movie options. This will always be our airline of choice for long- haul flights.","Wonderful service","3" "2018-10-17T13:14:47-04:00","Desktop","5","review","Very enjoyable, comfortable seating, reasonable food by airline standards and the service was exceptionally good, have flown Singapore Air before and will certainly fly with them again.","As usual Singapore Air prevails","0" "2018-10-17T10:54:43-04:00","Mobile","5","review","If you can afford to, Singapore Airlines is the way to fly! Comfortable seats, great service, yummy food, and fantastic inflight entertainment (usually spoilt for choice and end up not sleeping at all). Can’t ask for more except would be nice to get an occasional upgrade :) that would be such a bonus! My flight to Perth was a late night one and I had vowed to sleep from start to end but there was just so many new movies and tv shows to catch up on! The flight crew were very attentive all throughout with water/juice/snacks. Seats were comfortable and my favourite appendage - the footrest! - was available on this flight! Yay! Short people like me LOVE the foot rest - one of the many reasons why I fly SQ! My favourite part is the meal and it always comes with an ice cream dessert! I mean hello! Love it! Oh and I love that the headphones are now ear buds— so much more comfy (Cos the previous ones would press your ears down and that hurt after hours of movies or tv shows!) and ear buds cut out all baby screams and crying! Win!","Great way to fly","0" "2018-10-17T10:12:14-04:00","Desktop","3","review","Smart hostess serving passengers with real smile gives staying at own home sometimes male attendance forget customers request to offer like water for thirsty etc.,","excellent hospitality and customer service","0" "2018-10-17T09:26:49-04:00","Desktop","5","review","Singapore airlines is one of my favorite ways to fly, the staff are always available to assist with any issues that may arise, they are courteous and happy in there work. the plane set up-even in economy- has enough room for all. Really enjoy flying on the A380, what a machine, well done team.","Flying high","0" "2018-10-17T08:10:16-04:00","Desktop","5","review","my wife and I where celebrating our 40th wedding anniversary by going to Thailand for the first time, we where flying out on my wife's birthday from Manchester. when we got to the airport I realized I had forgot to pick up the passports and had to dash back home to get them taking my wife's mobile with me, the Singapore airline staff at Manchester was extremely helpful towards my wife, especially a member of staff call Steven, who let my wife use his phone to check on my progress, when I got back to the airport I thanked him for helping my wife and looking after her. The helpfulness and cheeriness didn't end there it was the same on the aircraft, always smiling and always ready to help and assist. On our return journey back home to England, my wife got bit by a mosquito on her left finger and arm, we thought nothing of it at first but when it started to swell up I got a bit concerned as she doesn't normally react like that, I asked a stewardess if they had anything my wife could apply to the bite, she came back with a cleansing wipe and some antiseptic cream them the chief steward came and ask if she was ok and that if she needed a doctor they could arrange it for when we land, he kept checking on her and offered a cold compress to help get the swelling down, I thought the attentiveness and concern was exemplary, it put us at ease. On the first leg of our 3 leg trip back to England a member of the staff gave my wife a birthday cake and a small gift, and said it was from Singapore Airlines, we thought that was a great gesture which (pardon the pun) put the icing on the cake for our holiday. We would love to fly with Singapore Airline again and would highly recommend them to anyone, they really look after you from start to finish, that's why we have given them top mark's","best airline yet","1" "2018-10-17T07:23:00-04:00","Desktop","4","review","As always Singapore airlines deliver. Friendly crew good food and relatively good seats for economy. It is my choice of airline when travelling to India","caring crew,","2" "2018-10-17T06:41:18-04:00","Mobile","4","review","Long flight at 2355 hrs! One can sleep most of the journey! Nearly 13 hours! Good meals are served on flight! Flight staffs are v friendly and nice! I enjoyed both the dinner & breakfast on board! SQ always serves the best meals! Good entertaining on board too! You can watch a few newly released movies too! I had a pleasant journey!","Smooth flight!","0" "2018-10-17T05:15:14-04:00","Mobile","4","review","I have always flown in economy class and the leg room always felt adequate and comfortable. SIA is always keeping their inflight entertainment system updated and I would always find something new to watch on my next trip. But it be nice if the system comes with a function to return to the part of the movie that you had left off. ","Good Leg Room for the Price","0" "2018-10-17T02:48:05-04:00","Mobile","1","review","On the second leg of my flight to Sydney which originated in Manchester I was groped while asleep by the passenger next to me. I had been travelling for over 18 hours by this point and when I woke to find another passengers had running and squeezing my thigh I was shocked and frightened. I didn’t know how to discreetly report it to cabin crew and quite frankly just wanted to get off the plane. When I landed I was in tears. My friends encouraged me to write an incident report and send it to the airline. The airline were shockingly unsympathetic and unhelpful. They told me it was a police matter and nothing to do with them. They were cold and unsympathetic. They told me all the things they could have done had i reported it on board. There was no sympathy or understanding of how difficult my experience was. I was also provided with incorrect information about how to report the incident to the police which worryingly indicates to me the airline has not got a grip on the issue. I can’t find the words to express my disappointment adequately. Passenger safety extends beyond showing people where life jackets and emergency exits are. These issues need to be taken more seriously by the airline.","Appalling customer service","3" "2018-10-17T02:08:49-04:00","Desktop","4","review","large aircraft, great crew, decent enough food. Entertainment was not good and the controls were not comfrrtable. Seat too was ok but not really comfy. Its also upsetting when you are the first to check in online and you get only a small handful of middle seats to choose. Thats unfair.","everything in order but something missing","0" "2018-10-16T23:56:32-04:00","Desktop","5","review","Ground staff is amazing, flight attendant is superb. business class in Airbus A380 is very comfort, the seat is very big. i have a good food, service and nice experience in the sky","Very Comfy and Service Excellent In Business Class","0" "2018-10-16T23:34:06-04:00","Mobile","5","review","Top notch service!! From A-Z. Very highly recommend . Most definitely will fly again with Singapore airline . I love it","It’s just perfect","0" "2018-10-16T23:10:50-04:00","Desktop","5","review","Still at its best and excellence of her class and above all other airlines in the world other than Emirates, SQ is still by far the best way to fly! The journey was so smooth and comfortable that by the time I was relaxing to the flight, we are about to land!","Really a great way to fly!","0" "2018-10-16T22:38:09-04:00","Desktop","4","review","CYC + G ( 18.07.14 ) My family ride this flight for Singapore trip. We had no problem until arrive, and the same when come back to Korea. The staff, facility and the food was good to us.","Good flight to Singapore","0" "2018-10-16T17:11:12-04:00","Desktop","5","review","Fly with new Dreamliner Boeing 787-10 from Singapore to Bangkok return. Very good service as usual, Because it's a brand new aircraft, the technology is very impressive. But the seat is bit narrow in the economy class, the B-777 seat is much comfy. Even when you want to move your hand when you eat is very limited space.","Brand New AirCraft is not always more comfortable seat","1" "2018-10-16T14:44:15-04:00","Desktop","5","review","Singapore Airlines' premium economy seats are comfortable and spacious. The cabin service is excellent and the food selection and quality was the best I have had on an airline for a long time.","Comfort in Premium Economy","0" "2018-10-16T13:37:39-04:00","Mobile","1","review","I had family travelling with me so my so and daughter asked for Chicken as per lunch order the flight steward serving we have ran out because the airline only orders 50 50 food fish and chicken only I have advised we paid extra to fly with singapore airlines, we never fly again CEO of this company needs to review his position on these matters be ause it reflects him for his management experience Advise book yoir meals in advance otherwise you will die in this flight without food","Pathetic Food","0" "2018-10-16T11:45:22-04:00","Mobile","5","review","We have flown Singapore airlines numerous times over the years, always in Economy. So we thought we would spend a heap of frequent flyer points and try Business class with them this time. I have flown Business class in Qantas and Virgin over the years but my wife had never flown Business class. Checkin was efficient and seamless, we were given fast track cards for immigration, advised where the lounge was and that our boarding group was second. The lounge in Melbourne was small dark and adequate, great drink selection and limited food options. The plane for this flight was a 777-300ER wide body plane, leaving at 3.40pm, we had found the legroom in Economy to be better on this aircraft in the past. But nothing compares to the space we had in Business. We were seated in row 12 seats D and F. ( there are only 4 seats per row in Business ) This is in the ‘mini’ cabin just behind first class, and I would absolutely recommend seats in this section, check seat guru or expert flyer websites to check your seats. Remember you can preselect seating months out with SQ. Boarding we were met by name and shown to our seats, our coats were taken and hung up, and a welcome glass of champagne or juice offered. They also cam by later to check what we wanted to drink after take off. This flight was a 7 hour one but still two meal services scheduled. Entree was seared tuna salad, main we had ordered from SQ’s ‘book the cook’, I chose lamb shank curry. There were a selection of warm bread rolls including garlic bread. Desert was a choice of two, ( I got both as there were spare, and I asked ;) ), after desert was a cheese and fruit trolley with a variety of cheese and quince paste, dry nuts, dried fruit and fresh fruit. After this coffee and chocolates were offered. On every course there were matched wines offered, from France, Italy, Spain, Australia and New Zealand, with recommendations made for each course. The chair was able to convert to a fully flat bed. I watched a movie and had a nap reclined but not in bed mode, it was still very comfortable, giving me a 2 hour nap. After my nap, I watched another movie, and another meal was served. Overall a very food rich flight. We had a 4 hour transit in Changi before our next flight to Paris. ","First time flying SQ business class for my wife and I did not disappoint ","0" "2018-10-16T10:13:16-04:00","Desktop","5","review","Service was excellent. Check in was easy. Fast tracked through customs. Lounge comfortable, food good. Boarding was easy. Flew 777 312 for 2 legs. Chairs in business class very large and comfortable. Plenty of storage space. Staff wonderful. Ability to pull chair down and into a bed was not difficult. The bed very comfortable. I am 6 3 and was comfortable. It is unusual sleeping on an angle, but more than manageable. Highly recommend the airline. They are comparable with Qatar and Etihad without a doubt.","Great Service","1" "2018-10-16T08:05:46-04:00","Mobile","1","review","Had the unfortunate worst seat right behind the A380 and the pantry light was constantly on and made sleeping near impossible. Food was terrible. Lavatories were a mess and disgusting. Not worth the high premium charged by SQ and I would prefer Qatar anytime.","Worst business class experience","2" "2018-10-16T04:58:33-04:00","Desktop","5","review","Great experience on the new plane to Singapore Service all round was good on the plane We always fly with them I should have joined there Krista club but that’s something my travel agents should have suggested to me over the many years The lounge in Changi is perfect all that you need and more","New plane to Singapore","0" "2018-10-16T04:22:07-04:00","Desktop","4","review","Unfortunately mine and my neighbours headphones did not work. Also the seat pocket was broken. Service was unremarkable; why oh why do they take so long to come round and clear away after a meal (this applies I think to all airlines). Food unremarkable. I'll be returning to QANTAS next time.","Disappointing","0" "2018-10-16T03:17:54-04:00","Desktop","5","review","had a 13 hour flight from Manchester to Cambodia with a 2hr stop over at Singapore airport. the flight was pleasant the seats are comfy with plenty of room, had a goods choice of films and the food was goods better than average for airline food","good flight","0" "2018-10-15T23:26:59-04:00","Desktop","5","review","I finally understood why this airline continues to win many accolades. The seats in Economy are wide with adequate legroom (for Economy standards). The service is what sets them apart!","Professionalism","1" "2018-10-15T20:04:32-04:00","Desktop","3","review","I had heard good things about Singapore airlines but was very disappointed. We actually did two flights each way, one from Brisbane to Singapore then onwards with Silk Air to Da Nang and the same on return. Silk Air wasn't too bad although the food wasn't very good. Singapore Airlines food was pretty bad compared to other airlines I have flown recently. Also before we left I was sent an email about bidding for a seat upgrade but it wasn't very clean and I had to Google to get answers. I had paid extra to reserve certain seats as we were 3 people travelling together. I sent a query in to Singapore Airlines by email but their reply was very abrupt and didn't answer my whole query. On our return flight from Singapore the middle seat of three was broken and my daughter ended up getting moved to another seat as it was an overnight flight. All very well but I had paid extra for us all to sit together. Would prefer not to fly Singapore Airlines again, would choose another airline next time I travel that way. A terrible selection of movies, mostly old ones.","Disappointing","1" "2018-10-15T19:33:45-04:00","Mobile","4","review","It's a short and easy flight from HKG to SIN, the inflight service was excellent with plenty of entertainment to choose. You can then take a stop over or 2 to 3 hours break before heading to a medium haul flight. Ice-cream is always provided after the normal meal, after having that you can go and brush your teeth with the toothbrush provided by the airline. Then sleeping or enjoying the movies will bring you to the designation~ Most importantly, the airfare is much cheaper than a direct flight which may not have excellent service.","Good deal to fly to Aussie from HKG to SYD via SIN for a stop over","0" "2018-10-15T18:37:41-04:00","Mobile","5","review","Service level for SQ is good. The staffs is very friendly, the leg room and the seat is big enough. The prawns noodles is nice. 1 of their signature dish. Singapore Airlines always is our first choice. ","Service Level ","1" "2018-10-15T16:51:10-04:00","Desktop","5","review","Superb comfort and very quiet. Onboard entertainment was excellent. The food and snacks were lovely. The flight attendants were fantastic and catered to your every whim.","Best airline ever!","0" "2018-10-15T14:00:51-04:00","Desktop","5","review","My sister & I flew Singapore Airlines Premium Economy from NY-Singapore just last week. We flew in an Airbus A-380 and cannot comment enough at how comfortable our seats were. We had plenty of leg room and were able to recline an adequate amount to allow some sleep. There was a large video screen on the back of the seat in front us and we were supplied with large earphones. In addition, the list of available videos was truly impressive. The outer wall/window is a few inches from the seat contributing to a sense of spaciousness (we sat in the H-K row). We took advantage of the ""Book the Cook"" service and were very impressed with the quality of our meals. All attendants were very professional and welcoming. We feel we received excellent value for our money and would recommend SIA Premium Economy to anyone flying a long-haul flight. (We wish they flew to Hawaii, but alas they don't..) You know when you're offered Champagne at the start of a flight that you've likely made the right choice!!! Hope to fly SIA in the future. Excellent airline !!!","ALL the positives are true !!!","1" "2018-10-15T11:11:51-04:00","Desktop","5","review","Having seen the ratings for this airline I was delighted to find that I could book a direct return flight between Manchester and Houston. The flights were easily up to the standard of your previous reviewers. Staff were friendly and the service was exceptional. The quality of food was excellent and I recommend going for the Singapore style of cuisine if you have a choice. Our seats were spacious and very comfortable. Of particular note was the entertainment console provided which gives you the widest range of programmes possible.","Direct flight to Houston from Manchester","1" "2018-10-15T08:48:05-04:00","Mobile","5","review","After 20 return long haul flights from Britain to the USA, this was easily the best economy experience so far. In all areas this airline outclassed Virgin, Delta, British Airways, Thomson and Thomas Cook which are the other companies we have used. The baggage allowance was a very generous 2x23kg, which we have not had for many years with the other airlines. Flights were on time, seats comfortable and not so cramped, good quality screens to watch the movies, and smartly dressed,polite, friendly efficient staff all added to make this the first time the long journey has not been an ordeal. The food was better too- and so much of it! The drinks service was plentiful, the meals a cut above the usual, and, in between the two hot meals going out, lunch and dinner, 'delectables' were served, which could also be requested at any time. These included crisps, sandwiches and bars of chocolate. On the return flight it was a pleasant change to have both a hot dinner and, unusually, a hot breakfast too. I hope to fly Singapore Airlines again, they have certainly raised the bar in economy travel.","Best long haul flights so far","2" "2018-10-15T05:24:25-04:00","Mobile","5","review","Very efficient crew. Excellent service. Good food and drinks! Would fly with Singapore Airlines again.","Flight to London","0" "2018-10-15T03:11:19-04:00","Desktop","1","review","I have a 5 year old son travelling, call was made for children travelling to come forward, I took my little one in front and then the staff named Neham actually was coordinating the passengers inline, on the 14th of October, I was sent back three times back and he allowed every other passengers, fine but he was rude as well, I paid extra dollars to fly with Singapore Airlines but I think this was my last trip I used Singapore Airlines for all my flights abroad but with the staff attitude he was very rude to kids and why should we choose this Airline when in return passengers and family don't get respect, I complained to female staff who gave the name for this man I forgot to get the girls name Singapore Airline needs to review staff in India towards the attitude and behaviour with tourists Certainly me and my family wont be travelling better Choose these Airlines, Quantas, Fiji Airways, Air India, Emirates, at least you pay little less but definitely you will get respect Rubbish Service Thankyou Praneet Gounder","Worst Experience from Staff in Delhi","0" "2018-10-15T02:30:40-04:00","Desktop","5","review","Such a pleasure to fly with such an experienced airline and crew. Nothing too much trouble even with a short stop in Changi to refresh. Anything you wanted to know they were able to help you out, This was our second trip to Australia in 2012 and was rather an emotional one and the crew were very sympathetic and helpful.","Wow what an airline","0" "2018-10-15T02:02:15-04:00","Desktop","3","review","I suffer from chronic back pain and during a 13 hour flight may need to adjust my seat from flat bed to upright every hour to relieve pain. Previously this was a no brainer as I could change position of seat at will. Not any more on the 380. To obtain flat position and to return to upright involves calling a crew member to do a tricky manual flip/flop motion. they actually don't want you to do it. They have been trained in this procedure. This means the seat armrest control only allows you to extend the footrest and tilt the back to 45 degrees. and yes you have to position to sleep at an absurd angle to get your feet into 'the hole'. Frankly we find Qantas, Qatar, Emirates are much better suited for us. I hated calling the crew so often to adjust the seat and it would take practice to do the manual flip flop procedure. Meals were no better than most other airlines but the seats are wide.","Not for us","1" "2018-10-15T01:48:16-04:00","Desktop","5","review","One of the most customer friendly airlines with lots of comfort. The food options are very good including for vegetarians and the crew are very hospitable","Singapore airlines is a travelling delight","1" "2018-10-15T00:59:01-04:00","Desktop","5","review","Recently our family of four were very fortunate to travel first/suites class from Melbourne to Hong Kong return. We were absolutely pampered and spoilt by the Singapore Airline crew. They were friendly and professional and very personal. We had many great conversations and shared many travel tales. The food was top notch, especially the lobster. It still amazes me how they can achieve such a succulent texture with the minimal equipment that they have. A special shout out to Uncle SIA ""Desmond"" and Cassandra. My daughters still talks about you all and their amazing flying adventures. It is not a surprise at all that they are voted the world's best airline to fly year after year. Thank you SIA.","The new Suites class is to die for!","2" "2018-10-14T22:45:11-04:00","Mobile","5","review","As a frequent travellers and flyers, I can only say, my title says it all from booking in to disembarkation. everything went so smooth and the ground staff, airline staff, Pilot and crew made our 12 hour trip a breeze. No complaints or negatives from us, we'll defiantly use Singapore Airlines again. One thing they could inprove on, is the inflight the film selection, it's pritty boring!!! hope you enjoy your flight as we did. If you found this review helpful, I'd appreciate your tick, thanks. BM ","Superb flight and service","1" "2018-10-14T22:36:22-04:00","Desktop","4","review","In general, SQ's service has always been good. Trusted by my family since the 80s. As much as I would like to support local, I would only take SQ if the price is right. There was a deal for this trip to HK that made flying with SQ more desirable than taking budget. The seats felt awkward for me. I am 1.58m but I felt that that the table was too low for me. There was only noodles left by the time the service staff came to me & unfortunately part of the noddles was hard. So I only ate half of it. To my surprise, the coffee cup that came with my tray of food was broken. I was still eating the hot dish when the air stewardess was came around with ice cream. So I told her, ""Maybe later."" Without prompting, she came back after my meal to ask if wanted my ice cream now. The movie selection was updated & I couldn't resist watching 2 shows on board.","I expected more","1" "2018-10-14T20:41:47-04:00","Desktop","3","review","I have mostly had good experiences with Singapore Airlines. But recently I had to make a trip from Singapore to Tokyo on Singapore Airlines, which was really bad. The flight left Singapore Changi airport at midnight. Normally they serve one round of beverages, followed by a meal, followed by another round of beverages. This time, they served around half an ounce of Ginger Ale in a glass, which was around all that they served during the entire flight! (I looked around me and found that other passengers were being served similar minuscule quantities too.) Maybe the cabin crew were in a bad mood that day... I don't know.... Instead of ""Dinner"" they had a ""Refreshment"" which was a freezing cold Kati Roll type thing which was around the size of a Mars Bar! (I was being Polite by writing ""Mars Bar"" since it would be rude to write what it Actually resembled, in a public forum like this.) Most of us would have preferred to have just gone to sleep, with the lights off, rather than be kept awake for around two hours, just to eat this unpalatable dish. The flight lasted seven hours and they started to serve breakfast, which wasn't great either, when turbulence started and they didn't serve coffee or tea at all. I had heard of some flight where the passengers seated in economy and the ones in business class get the Same meal....but the difference would be, that the people in economy would have to eat whenever the cabin crew served the food, while those in business class could choose when to have their meal! During this flight, I really wondered what would be the fare served in business class. On another note, the facilities at Singapore's Changi airport are Fantastic! When we scan our passport, the machine prints out our boarding pass, after which we just drop our suitcase on a conveyor belt at the check in counter and the suitcase is just whisked away! The food options at Changi are really nice too. My experience with The Coffee Bean And Tea Leaf in India has been mostly not all that great. But All their outlets that I have been to in Singapore have been Fantastic, including the one at Changi aiport. Be it their pizza, hot chocolate or cheesecake, the standards maintained are uniformly high. Thanks to this joint and a really nice Sushi place at Changi, my Singapore/Tokyo flight became significantly less unpleasant. Thank you, Changi.","Tiring trip to Tokyo","0" "2018-10-14T15:38:29-04:00","Desktop","4","review","This was the last leg of our trip to Europe, on a newish A350-900. The seats seemed to be better than the A380, and were quite comfortable. There were new movies on offer, and the service was typical SIA great. The seats were three abrest, and a bit squeezie , but typical economy class. We have been very impressed by the service from Singapore Airlines throughout our trip, and this one was just as good. Great airline.","Good flight in nice new aircraft","2" "2018-10-14T13:20:39-04:00","Mobile","3","review","Everything I head of Singapore Airlines from LAX to Tokyo was correct. Their lounges were very disappointing both here in Los Angeles & Tokyo. In business class the service was okay nothing outstanding. The flight attendants were nice just like other airlines.","Family Vacation","1" "2018-10-14T11:29:45-04:00","Mobile","4","review","The plane was spacious and the staff are friendly and food was good and nice with clean environment They provide me with wheelchair but left me stranded at travelettor I manage to use m walking stick and walk to arrival hall I would recommend to average travellors but please dont leave us stranded","Sq224","1" "2018-10-14T10:49:02-04:00","Mobile","5","review","We couldn't fault the flight, the service, the whole experience. The flight crew did everything possible to make sure each and every passenger got an excellent level of service. We would definitely recommend this Airline if flying long haul.","Relaxing","0" "2018-10-14T10:19:43-04:00","Desktop","5","review","Exactly what could be expected from Singapore Airlines: excellent seats, good food and a very personal service.","Very personal service","1" "2018-10-14T04:30:39-04:00","Mobile","5","review","Wonderful flight with a little extra pay you get a lot. Seats are much wider and meal selection is quite good. Seats are very comfortable and cabin service and care is very good. Cabin was clean and quiet. Highly recommend ","Visit to Calcutta during Puja","0" "2018-10-14T04:12:30-04:00","Desktop","5","review","Had four excellent flights from London to Melbourne and back. The flights were a very good price and all aspects of booking was done perfectly. The flight attendants were helpful and friendly throughout the long flights. The planes were clean and modern and there was enough room even in economy. They have an excellent entertainment system to spend the hours and the food was of very good quality. Would fly with them again at anytime.","Four great flights on Singapore Airlines","0" "2018-10-14T03:48:24-04:00","Mobile","3","review","I have always LOVED SQ until my last flight. It has been a while but sorry SQ you are slipping behind. The inflight entertainment system had to be re-set multiple times and still did not work for some seats. My seat did not match the programme in the seat. The crew while Ok were not the Singapore crew of the past. Meals were average. While I would not say don’t fly - the up and coming new airlines have certainly started to shine above ","SQ - you got to keep up with the other airlines","1" "2018-10-14T01:43:23-04:00","Desktop","5","review","Very good flight on time very helpful staff and loads of smiles plane clean and tidy was given a good choice for lunch and snacks offered drinks throughout flying time lovely smiles and goodbyes when we were at our destination have flown with them before several times and will again","Great fight","0" "2018-10-14T01:19:03-04:00","Desktop","5","review","I've flown QANTAS (excellent), Etihad (great), Air New Zealand (average) and now Singapore Airlines overseas from Australia and all economy class. I know there are loads of airlines out there that I haven't flown, but if I had to pick one right now to fly overseas, I'd pick Singapore Airlines. We had a midnight flight that we missed (I had midnight of the next day in my head)! Despite booking with Opodo (which I don't think I'll ever do again, but that's another story) the Singapore Airlines customer service people couldn't have been more helpful. Check in staff were cheerful and helpful at Tullamarine (there was an issue because one of the tickets hadn't been issued with a middle name) and during the flight both to Phuket and back, the onboard staff were professional and cheerful. My husband also left his phone on the plane on the way over, which they found and delivered to our hotel's shuttle bus driver the next day when he went to pick up other guests. I was very impressed with the whole trip and would highly recommend their economy class facilities.","Stress free flight and excellent customer service before, during and after the flight.","0" "2018-10-14T00:09:59-04:00","Desktop","4","review","My wife and I flew to Singapore in September. It was a special occasion and we treated ourselves to Business class. Expensive, but as is it a 13 hour flight, we decided it was worth it. The plus bits. Both flights were morning take off, so it meant we could forego breakfast before leaving for the airport and eat in the business lounges, and at both airports the buffet breakfast were OK. The lounge at Singapore definitely the better of the two, but no real complaints about either. Check-in, boarding, welcome aboard all fine. Stewards on the flight were attentive and friendlly. Food and refreshments were good and nicely distributed over the flight. As we were in Business class we had the seat/ bed cubicles, which I have to say are a real treat. There is also Wi-Fi on the plane, which is free in a Business. Be wary though of getting caught with Data roaming charges from mobile data as your devices may not be in Airplane mode, The annoying bits, which are not so much The airlines fault as annoyances with the seats/cubicles. First it is almost impossible to have a conversation with the person next to you. If you are travelling alone, you may consider that a real bonus. If you are travelling with someone, may be less so. The cubicles also make it difficult to walk around on the flight. There is less need as the cubicles are very comfortable, at least for someone of my average size, but you cannot easily just walk around the plane. Finally, Singapore Airline’s web site is not the best. It is slow and not very reliable. Overall, did enjoy the experience, and nothing to complain about, but at the price, It was what it should have been.","A good experience, everything smooth, but at the price so it should have been","0" "2018-10-13T23:45:04-04:00","Desktop","4","review","We returned to Singapore on our way back to Melbourne with a long flight which started in the morning, and finished in the early morning in Singapore. It's a long flight, but lots of movies. It's very hard to sleep on any aeroplane in economy, and this was no different. Great service and meals from the SIA crew as normal. Great airline.","Long flight","0" "2018-10-13T23:29:52-04:00","Desktop","4","review","Recently returned to Hong Kong from Christchurch with a layover at Changi Airport with Singapore Airline and found this to be a very good flight, similar to what we experienced a couple weeks earlier on our HKG to CHC flights. Check-in was timely, flights departed and arrived on time, luggage was handed property. Flights were comfortable, well-serviced and overall very good. Layover in Singapore was less than an hour and uneventful. Seats had adequate legroom and were generally comfortable, allowing for sufficient sleep during the flight. In-flight entertainment and meals were good enough. Overall, another seamless flight - a good measure of success when it comes to long-haul, economy class flights. We continue to feel rather positive when it comes to flying with Singapore Airline, a carrier we will gladly use again in the future.","Another very good flight with Singapore Airline","1" "2018-10-13T23:08:35-04:00","Desktop","2","review","I was not particularly impressed with our seating had more comfortable seats with extra leg room but I did manage to sleep for a few hours. However I was quite shocked at the quality of food served on this flight. Would have to be some of the worst experienced & Singapore Airlines have always been 1st choice for us & of course have always had brilliant reputation not any more it would seem. The young flight attendant was perfect but the male attendant certainly was not. What has happened!!!","Singapore Airlines Premium Economy - Disappointment","2" "2018-10-13T20:08:42-04:00","Desktop","5","review","Short flight from Penang to Singapore was very good. Service was excellent and the aircraft very neat and clean. Only problem was checking in due to the very confusing terminal and lack of information on arrival. This is not the airlines fault, but the very poor state of the Penang International Airport. This si an ongoing problem with no relief in sight.","Flight from Penang to Singapore","0" "2018-10-13T19:56:29-04:00","Desktop","4","review","This flight left Singapore at 1.30am, and was never going to be all that enjoyable, however once again with SIA, the service was fantastic. We had booked extra legroom seats, next to the galley and toilets, which wasn't the best place, however we had time to chat to the hard working staff. Friendly, beautiful people, and we complimented them to the airline for a job well done. Good food, lots of new movies. Best it could be for a long overnight flight. A380 aircraft.","Very long flight","0" "2018-10-13T19:50:39-04:00","Desktop","5","review","This was a daytime flight on a Boeing 777. This aircraft was fairly modern, with a large screen and lots of movies. The seats were OK, and the aircraft was clean. The outstanding feature of the flight was the service provided on board. The meal was great, and the service was friendly and efficient. I have never known an airline that collects your meal so quickly after it's finished. A big plus for us. We even took the time to E mail SIA and compliment the staff on their service. First time with SIA but not the last.","Great flight with wonderful staff","0" "2018-10-13T18:43:43-04:00","Desktop","5","review","The connection is quite good. Just over 4 hours lay off in Singapore. Since the departure is late night from Dhaka, you need a break with some time for a wash and to freshen up. So you have ample time in the lounge. As usual, the in flight service and the service in the lounge is quite good.","A convenient flight from Dhaka to Canberra","1" "2018-10-13T16:25:56-04:00","Mobile","4","review","We were delaying in Singapore due to weather and the airline not loading our bags in lightning but surprisingly other flights were taking off? The flight itself was really good with modern facilities on the Dreamliner aircraft. Food was really nice and staff helpful.","Delayed but great flight","2" "2018-10-13T16:22:37-04:00","Mobile","4","review","No kit on boarding which used to add a special touch. The 777 is getting a bit dated with a laggy entertainment system. Staff are always amazing however :)","Great but not like it used to be","2" "2018-10-13T15:45:13-04:00","Desktop","5","review","Having flown Singapore airlines before and being impressed we decided, for such a long trip from Perth to Rome and then our return leg from Paris to Perth via Singapore in both directions we decided to fly with them again. A decision we glad we made. The service, food, flight itself and the experience of new planes, such as the 380 was fantastic. They are so much quieter and this helped me as I am not a good flyer. One good recommendation if you are not a good flyer is to have a couple of days break somewhere on the way to your destination and on the way back if it is a long trip such as this. We did this coming back by stopping in Singapore on the way home and it was perfect but going to our destination we didnt and it was a bit too long if you are not a good flyer. The inflight service and entertainmemt was great with lots of choices of movies, music, kids stuff, games and comedy or TV programs. Overall the experience of flying with Singapore Airlines was fantastic and one we would always do for such long trips again. Excellent.","Singapore airlines all the way","0" "2018-10-13T10:34:41-04:00","Mobile","3","review","first time try to fly Premium Economy we are very dissapointed because our expectation were not met.except for the chairs they are a bit bigger.for some ppl more comfortable.on the other hand the the food is the same as in the economy class n in our case below standard.wine offered are very low quality.if SQ wants to give amenities better something a better quality or not at all.in our opinion this upgrade from economy class by far not worth the price.","dissapointing flight","0" "2018-10-13T09:28:05-04:00","Desktop","5","review","We always try to get this flight if we can as it gets to Singapore the next day at 7:30am so you get the whole day to start with. We have done this trip quite a few times and without a doubt this is the best airline I have flown with . The food and service level of comfort are just spot on.","Fantastic as always","0" "2018-10-13T08:26:27-04:00","Desktop","2","review","As mentioned we normally enjoy, love and prais SQ. On this particular flight everything was just awful. The crew had zero smiles to offer. One plastic cup of water with no refills during a 2 1/2 hours flight (including wating circles over SIN). Assigned seat for Gold members at the back of the plane and the food was average at best. This flight felt like a charter or low cost airline experience but with the SQ price tag and came with a crew as unfriendly as on ... I've never experienced in 20 years flying SQ.","We normally love and prais SQ but this one was simply awful","2" "2018-10-13T07:55:43-04:00","Desktop","2","review","With all the technology at disposal in Singapore Airlines. The one thing SA could simply not get right is a non- functional website. Your booking engine sucks, redemption online is a complete disgrace, doesnt allow passengers to book redemption only over the phone, had to call singapore, because there was no official office in UAE, although they have a third party who has no control over redemption (krisflyer.) Even the worlds worst low cost carrier probably has a better user-friendly website. Calls for some IT dept ovehaul. Website always crashes, payment system doesnt work. And no one can explain, and give answers. THIS IS A NIGHTMARE. THANK YOU, HAVE BURNT THROUGH ALL THE MILES. NEVER WILL I GIVE ANOTHER PENNY TO SA FOR THEIR CRAPPY SERVICE.","BOOKING EXPERIENCE","0" "2018-10-13T04:42:23-04:00","Desktop","4","review","We arrived over an hour early due to favourable tail winds, but had to wait for a stand so gained nothing. Good staff. I Like this airline, but the food on this trip was poor - especially the breakfast!","Food not up to standard","0" "2018-10-13T02:51:10-04:00","Desktop","5","review","Best airline in the world. Can’t go wrong flying with them. Excellent service, attentive crew. No regrets.","Excellent service","0" "2018-10-13T02:11:56-04:00","Desktop","4","review","The ground and flight crew were friendly, attentive and provided good service. The food onboard was good. The only disappointment is that I would have preferred to travel premium economy but this was not an option on the Adelaide-Singapore service.","Great service","0" "2018-10-13T01:02:15-04:00","Desktop","3","review","Food and beverage service is unbelievably poor, food tray was removed even without asking about tea two times, at Dinner and refreshment, some staff members cannot be believed to be trained by Singapore airline we flew much time in this sector this is a very bad experience in neglecting customer request, beautiful menu but not the service","suprisingly bad customer service","0" "2018-10-13T00:57:45-04:00","Desktop","5","review","Great airline. Staff friendly. We had a very quick connection and received priority queuing and staff did every thing to make the transition as smooth as possible. Changi Airport is very big, hence we caught the train between terminals. No issues and easy to navigate.","Can't go past Singapore Airlines","0" "2018-10-13T00:00:06-04:00","Desktop","4","review","I haven't flown with Singapore Airline for a while but this time because the ticket price was very reasonable and flight time were perfect (arriving Istanbul early), my friend an I choose Singapore. Overall the flight experience was very pleasant. Plane from Taipei-Singapore was very new with good leg space and comfortable chair. Movies on flight entertainment system was also new and has an USB charger. In-flight food was also delicious, can choose from Chinese or Singaporean style dishes. Plane from Singapore-Istanbul was not so new, no USB charger, but seats were also comfortable. During the 10 hour flight, the crew provided good service, always asked if passengers needed anything. Overall I recommend this flight and would choose Singapore Air again when visiting Istanbul. PS. If you happen to take Singapore Airline, their safety demo video is the most elegant demo videos I've seen.","Cheerful and helpful staff with good service","0" "2018-10-12T22:48:10-04:00","Desktop","3","review","Food was deplorable. Reciprocity non existent at singapore lounge for virgin gold/ platinum members. Informed as on economy ticket no entrance to lounge. In phuket with local singapore airline also denied entry to lounge. Took forever to disembark aircraft in sydney. In flight movie selection was limited.","disappointed with singapore airlines.","2" "2018-10-12T22:40:05-04:00","Mobile","1","review","My wife and I unfortunately chose Singapore Airlines instead of flying all the way with KLM. Service on outbound flight was good standard however return flight was awful from point of check in. My wife was moved from the allocated paid for seat to sit in middle of four people separated from me. Despite an hour trying to sort out their system issues neither Duty Manager Harwan Bin Jaffar not Eric Foo would rectify the problem - so spent entire flight apart - missed opportunity to make use airport facilities but were offered sweets to make up for mix up !! In flight refused to rectify seating mix up Clifford Chua stated he was governed by Ground Staff - awful service and only one person out of entire Singapore Airline crew offered my wife a complimentary drink to make up for the issue - Mohamad Raimi unfortunately one man unable to change our view on this all smiles but no action airline - will never fly with Singapore Airlines again ! ","Singapore Airlines - All Smiles No Action","1" "2018-10-12T21:52:39-04:00","Desktop","4","review","The journey went seamlessly. Staff at the airport and the aircraft were quietly efficient and attentive. The only minor complaint relates to the very mediocre breakfast prior to landing in Singapore","Seamless travel","0" "2018-10-12T20:14:31-04:00","Mobile","4","review","Depart from Changi Airport Terminal 2 Singapore. Airport was superb. Can check yourself or at counter. Assistance available if you need help. At departure gate everything was orderly and on time. Greeted at the plane door by cheerful staff down to the aisle. At the entrance can take your choice of earphone for inflight entertaintment and choice of newspapers.Overhead compartment is spacious. Staff constantly smiling while attending to passengers request. Few minutes after departure passengers were given hot towels to refresh.Meals were served later on which passengers were given two options. If you are on a particular diet restriction pls inform when making bookings prior to departure. I have always like this airline bec they depart on time everytime seldom experience any delays. The staff are very professional.","Trip to Bkk by Singapore Airlines","0" "2018-10-12T19:24:06-04:00","Desktop","5","review","I flew in Singapore Airlines Business Class on their new B787-10 Dreamliners. Such a beautiful aircraft, so quiet inside and the business class pods are awesome. Fantastic service and food. They serve 1 meal on this flight and I decided to have the meal after take-off, rather than before landing. After the meal I had a few hours sleep and woke up before landing. Even though I had a meal the crew still asked if I wanted to have something to eat for breakfast before we landed. Awesome service Singapore Airlines!","Awesome SingAir B787-10 Dreamliner","0" "2018-10-12T19:14:41-04:00","Desktop","1","review","to start with as far as any other airline is concerned planes are the same what sets them apart is service, I have flown many different air lines in my life but this one would have to have the rudest staff i have ever encountered it is obvious that looking after people must be a real chore for this airline,","rude rude staff","3" "2018-10-12T17:54:18-04:00","Mobile","2","review","I travelled on SIA flight to Santiago via Sydney on my birthday and apparently my husband called the SIA office before our flight to ask if he can arrange for the crew to present me a cake as a surprise. He was told it can be done. However, the event did not materialise. Instead, when we had our connecting flight on Latam where he did not inform them of my birthday, the crew surprised her by wishing her happy birthday. I am really disappointed as if it cannot be done, the office should not have promised my husband.","Disappointing Service","0" "2018-10-12T17:29:16-04:00","Desktop","5","review","I was nervous about flying so far without a stopover but the extra room and excellent service in their Premium Economy made the trip very comfortable. I wouldn't fly any other way from now on. Singapore airlines also offers good deeals if you keep a lookout.","Comfort and friendly helpful servce","0" "2018-10-12T17:00:34-04:00","Desktop","5","review","The most comfortable flight with exceptional customer service,flight attendants were amazing.Smooth flight great entertainment would recommend and will fly with them again.","Amazing customer service","0" "2018-10-12T15:53:42-04:00","Desktop","3","review","Boarding was efficient so the flight departed Changi right on time at 0930 hours, arriving MNL two minutes early at 1303. The flight was far busier than my connecting flight from Melbourne, and had about 280 passengers. Service from the crew was very slow. It took 75 minutes to get the basic meal and a drink. They just weren't as friendly as on the leg ex Melbourne. The KrsiFlyer entertainment menu is best in class: way above any other airline on which I've travelled (more than 20). The economy and business cabins both look somewhat dated even though the B773ER was only eleven years old. Overall, still better than many competitors but this 3.5 hour flight was not memorable.","Dated aircraft but good on time performance","1" "2018-10-12T15:44:53-04:00","Desktop","4","review","This night flight was operated by the usual Airbus A380 and while it was only about half full or a bit more, there were no seats vacant around me on the favoured upper deck. Unfortunately with the seat next to me occupied, sleep was extremely difficult. The A380 seats are rather hard. The Indian woman next to me hogged the armrest despite her having a window seat. The flight was uneventful and arrived and departed on time. Service from cabin crew, especially Kimberly, was terrific. She couldn't do too much for all passengers. Food was fine - chicken rice - and drinks were plentiful, although the airline only seems to carry Tiger and Heineken beers. Way above what one gets on Qantas with its grumpy staff.","Excellent cabin crew","0" "2018-10-12T15:32:54-04:00","Mobile","5","review","Flew for the first with Singapore Airlines from Sydney to Singapore for a stopover before our European holiday, then with them to Frankfurt and return Paris to Singapore then Sydney, so spent quite sometime with this airline and found everything was excellent. Everything is well organised and so things run well. Very pleasant, so much food just evrything was wonderful. Also one of the best take off and landing i have experienced so smooth. Highly recommend flying with Singapore Airlines","Excellent","2" "2018-10-12T14:50:42-04:00","Mobile","5","review","For international travel my first preference is always Singapore Airlines. I've experienced their exceptional customer service as a single, couple and a family. We travelled as a familywhen my daughter was just 3 months old and then when she was 1 year old and when she's 4. Singapore Airlines have never let me down. Staff will always make sure you have everything you need to care for your child and will always make sure the little ones are happy onboard the flight. I would always highly recommend Singapore Airlines for any traveller. I was a little upset with one change they have done to their meal service on the overnight flight from Singapore to Adelaide. They used to serve dinner and a light breakfast (muffin/quiche), but now they only serve breakfast. So have to make you you have your dinner from the airport before you get onboard. Singapore Airlines is still my favourite and will continue to make it the first preference for all our overseas holiday. I always make sure even our extended family use Singapore Airlines for their travels. ","Best airline with exceptional customer service.","1" "2018-10-12T13:52:57-04:00","Desktop","5","review","The meals were delicious and the cabin crew came around frequently with water and juice. Legroom was fine. The in-flight entertainment has a good variety of movies, TV, music and other distractions. The WCs were cleaned regularly. My only quibble is the A350 seats have less padding than on other aircraft, so I wouldn't want to sleep but this flight (1205 out of BCN, 0700 into SIN) can be considered a daytime flight from the perspective of BCN time) if you have a a day hotel to check into at SIN. Also I didn't discern any advantage in paying extra for a forward zone seat as I had the opportunity to compare it with a normal economy seat.","Professional service, on time arrival","0" "2018-10-12T13:40:21-04:00","Mobile","4","review","I recently travelled from Singapore to Sydney. We were delayed 1 hour so being in business class was very relaxing during the delay. They served us drinks and hot towels and I was reclined watching a movie. The leather seats are very comfortable and wide. The service on board was delightful with very well prepared meals. Drinks were continuously offered during the flight and the senior flight attendant offered to open your doona and place it in you. The man across from me feel asleep and his doona was gently placed on him while he slept. Take a look at the menu . ","Comfort","1" "2018-10-12T12:32:21-04:00","Desktop","5","review","Flew from Melbourne to Singapore and the service was exceptional. The crew was attentive and authentic, unlike some Middle Eastern airlines. The seats in business class was very comfortable and spacious although sleeping at an angle was not ideal. Book the Cook was worth the effort as it was a step up from the norm. Highly recommended.","Great crew","1" "2018-10-12T11:53:25-04:00","Mobile","5","review","We normally fly Virgin or an American company when we fly to the states. I was sceptical when I saw the flights to Houston, non stop flights for 2 at £760 for 2 in economy. You get 23kg allowance per passenger, also a piece of hand luggage each with no extra charge. Flights to Orlando were coming up at £1200 on cheaper airlines done a gave it a shot. Wow I was really surprised by how good it was. It's obviously not a massive tourist destination but both there and back we had no one also on our row of 3 so we could stretch out. Seats were quite comfy for economy and I did not feel like a sardine. Sat up right with both legs together and forward I would say I had around 3 to 5 inches distance from my knees to the back of the seat in front. Each seat has it's own seat back entertainment system. This has games, music, TV and a large range of movies from Hollwood, latest releases, indie, foreign and subtitled. The staff were very friendly and helpful throughout and genuinely were happy to help. The plane was modern and clean also. The service they provided could not be faulted, the drinks service was spot on and came round several times during the flight. You were given snacks, and we got at least 2 full meals in the flight. The food was very nice also, your given a menu and 3 options to choose from. I could not fault the flights or service at all, it as on a par if not better than Virgin. I will definitely use them again.","Wow not what I expected","2" "2018-10-12T09:25:01-04:00","Desktop","5","review","Could not fault the flight in total took 4 flights there and back and the crew were outstanding. I had never flown so far so was not sure what to expect. The flight was all inclusive so included all food snacks and drinks. The staff were fantastic and were more than happy to give myself and fiancé recommendations for places to eat and for activities to do while in Bali and Singapore and were also able to tell us what to avoid.","Fantastic would fly with these again","1" "2018-10-12T08:14:33-04:00","Desktop","4","review","Nice to be allowed to use the adjacent empty seats for a nap. The legroom was fine for anyone of average height i'd recommend those of you who are taller to seek an upgrade.","Thanks for letting me sleep on the empty seats.","0" "2018-10-12T08:12:06-04:00","Mobile","5","review","Despite having a basic economy ticket, I was able to get a exit row seat on all the flights (free of charge). SQ has one of the most well organised boarding process in the industry. The zone wise boarding is strictly followed. Nothing to complain about the onboard service. Through they are a little more expensive than some carriers, the extra money is will worth. ","Best in the world! ","2" "2018-10-12T02:27:19-04:00","Desktop","4","review","I always dream to flight with Singapore Airlines because it scream so luxurious and when I did it, I am agree 100%. Even when my schedule was not perfect (has to transfer in the middle of the night and walk 30 minute in Changi Airport because the Skytrain was not operating) but the services really make it up all the hustle.","Prestige in the sky","1" "2018-10-12T01:03:57-04:00","Desktop","4","review","Didn’t know Singapore Airlines flies Mel- Wellington as part of a service from Singapore, so picked up business class for a good price, service was as you’d expect from Singapore airlines, crew were very efficient and helpful, but the aircraft (777-200) was clearly showing its age, side fitting from the seat even fell off when my wife stood up. Time for a refurbishment or aircraft change.","Tired aircraft","1" "2018-10-11T18:11:18-04:00","Desktop","1","review","Nightmare transfer followed by god damn aweful customer service on the flight. Experience began from leaving the aircraft. Despite the flight being later arriving and knowing I had a tight connection, I say this to everyone now. There is no assistance for business class customers transferring. You'd think the airline's operations team would pick up business class customers coming in late and on tight transfer windows. Nope nothing at the gate. I got a bus to terminal 2, then got lost nearly went through immigration. Asked for help and directions and got to the gate as the flight was boarding. On board, well again, the food was average and service was shocking. Having run to catch this connection, when dinner was being served, asked for a beer and wine to go with my dinner. The beer to quench the thirst and wine because I love my vino. Was told will bring to you shortly sir. Nothing. Asked again. Nothing. Asked again nothing. 3 times and 20mins later. All too late. Sat there thinking should I travel Singapore airlines as this is some of the worst service I've had, similar to one of the budget airlines. but not they are actually better. Singapore Airlines will fail as a business if this is the level of service offered to premium customers.","Shocking, Nightmare & Worst service I've experience, worse than budget airlines","4" "2018-10-11T18:01:53-04:00","Desktop","4","review","Great start to the day was checkin. Very well run checkin desks. Very well run kris flyer lounge. Flight I think was delayed by half an hour leaving and then another 20mins waiting in a queue. Service on board was good. New A380 configuration. What really let this flight down was the quality of food and selection. Very limited and very average in terms of eating. With the delays flight arrived late which led to a massive rush. No help or assistance with transfers for business class passengers. So Singapore airlines are letting themselves down here.","Good service but could be sooo much better","0" "2018-10-11T17:47:27-04:00","Desktop","5","review","I found my seats (both mine and my partner's) stained by ice cream from the previous flight and they got the ground crew to replace my seat covers quickly without delaying the flight. That good response time and good customer experience. Other things during the flight are excellent as usual. Standard is maintained very well.","Excellent service to recover any mistake","2" "2018-10-11T17:01:32-04:00","Desktop","5","review","Good leg spacing, updated ENT systems unlike the other airline that I've commented. Clean cabin, friendly and welcoming crew, fantastic attitude and warm. No doubt it is costlier than other airlines, but after I have tried the other, Ill rather pay slightly more now. It is obvious choice for long hauls now! Good work SQ, as always keep the standards high!","It is always amazing!","2" "2018-10-11T15:55:49-04:00","Desktop","5","review","Flying business takes the hassle out of travel with any airlines, however, the Lounge with Singapore Airlines is particularly pleasant. I appreciated the range of newspapers, having been away for nearly four weeks, the choice of food and wines. The flight was comfortable and well-served - departing and arriving on time. The only negative was the limited English speaking movies - the airlines has movies in so many various languages that they have to restrict the number of English movies. I prefer not to fly via Middle Eastern countries so will continue to support flights other than those.","Comfortable and classy","2" "2018-10-11T15:40:23-04:00","Desktop","3","review","Even though our travel agent had booked our tickets at the same time, Singapore Airlines was going to seat my husband and I in separate rows. I frantically contacted our travel agent back in New Zealand hoping she could do something but she said it was out of her control. Singapore Airlines wasn't particularly empathetic to the situation and offered to ask if one passenger could swap their seat so we could sit together. They weren't willing to ask others (or demand). Thankfully the person said yes. The plane was older than expected. Service on the plane and the food were rather average.","Not as nice as I expected & seating issues","1" "2018-10-11T15:09:07-04:00","Desktop","5","review","From the booking into our flight at Perth terminal to arriving at our final destination everything went very smooth. The flight attendants were very pleasant and helpful, the food was good choice and tasty and the onboard entertainment was suited to any age on the flight. Would recommend Singapore airlines highly.","Great flight","0" "2018-10-11T15:06:50-04:00","Desktop","5","review","Great service, comfortable seats, good food - a very relaxing and enjoyable experience. This is one leg of a four leg return journey from Auckland New Zealand to Frankfurt over Singapore - all business class and all with Singapore Airlines. All flights were excellent as was the service and comfort","Always a class expreience","1" "2018-10-11T11:59:48-04:00","Mobile","4","review","I have been a regular flyer on Singapore Airlines for more than 30 years, mostly for long haul flights. The airline is consistently very good, providing one of the best levels of service in the industry. ","Always Good","1" "2018-10-11T11:40:28-04:00","Desktop","5","review","the staff were very friendly, and help ful, I had a lacto vegetarian meal it was supered, the film's could give been better, and the games might need updating. but all in all I would be travelling with them again.","enjoyable","0" "2018-10-11T11:35:12-04:00","Desktop","5","review","I have flow Singapore Airlines many times in the pass some for business some for pleasure. I have flown both business and economy and I have flown them from Boston MA USA to Singapore which is a very very long flight 30 hours and I have done it in both business and economy. Business class is excellent and lucky for me it was paid by my company. Just a little about the service in business class the seat you had reclined into a bed, the food was outstanding and the service was too I have flown other airlines also both business and economy class. Singapore is really outstanding. Now economy class not the same as business but it was also very good the service was very good the food also and the seats didn't go all the way back like business but I was still able to get my rest on the flight. They also had a small entertainment screen on the in front of you which was also very nice. That all being said you have to remember that they are not a budget airline so you will pay more so you need to do your shopping for price but for me they are one of my favorite airlines to travel on a really first class overall airlines. ","World Class Airline","3" "2018-10-11T11:04:14-04:00","Mobile","3","review","During my recent trip using silk air; had the worst food experience ever on airlines. Uncooked raw chicken meat served; will be the last time i book silk air flight. Ensure when you book singapore airlines you dont get any partner airlines.","Worst food served","0" "2018-10-11T09:19:14-04:00","Desktop","5","review","Now I understand why so many people praise this airline and tell me to at least experience a flight with Singapore Airlines once in a lifetime, which is impossible because I love the service! The flight attendant was incredibly nice to me and kept asking me whether I need something during the flight. Turned out they thought I was a minor, which is great because it means that they have a deep concern of their young flyers. The food they serve tastes amazing compared to my return flight with a different airline. And don't talk about in-flight entertainment with Singapore Airlines. They have the most updated movies and songs, you will not be bored even though your flight takes 10 hours like mine. Will I consider to fly with Singapore Airlines again on my next flight? Absolutely yes!","Now I Understand","0" "2018-10-11T08:51:58-04:00","Mobile","5","review","We were going from London to Heathrow so it was a long flight, but I can’t fault this airline. Staff were very friendly, seats were comfortable, more leg room than any other flight I have been on,food was nice, great choice of tv, music and games. I will definitely use this airline again.","Very helpful staff","0" "2018-10-11T08:15:34-04:00","Desktop","4","review","Food good, service good, but to sleep, the seat had to be unlatched to lie flat by the flight attendants, and then no button to change to a seat until an attendant was free to do it for breakfast. So, NO control to have a seat position, half position, or back to a flat bed when you wished to do it! AND the leg room for full length was stretching your feet to the left, (or right)","good except for business class sleeping.","0" "2018-10-11T07:56:04-04:00","Mobile","5","review","The best flight I ever had.. steady and calm. Amazing staff, friendly and very helpful all the way through. Good food and beverages, not only at meals but all the way throughout the flight there was water and snacks passing through. Would definitely recommend to everybody this air company and this direct flight from Bcn to Singapure.","Perfect flight!!!","1" "2018-10-11T07:49:19-04:00","Desktop","5","review","The most comfortable flight, 13 hours and felt good at the end. In flight service excellent and the food very good.","Best airline","0" "2018-10-11T07:43:49-04:00","Mobile","5","review","Singapore Airline is probably one of the best airlines. The staff on board are very professional and helpful. The food this time was not of their usual quality! Would fly them every time!","Superb airline","1" "2018-10-11T07:39:34-04:00","Mobile","4","review","My husband and I were tired and needed a good rest on this flight to Italy. The service team made us feel very welcome, did everything they could to ensure a comfortable ride. My husband had a good night’s sleep and despite my medical issues, I could rest well on this flight: at no time did I feel frustrated nor uncared for. Through it all, my personal Space was respected and I sensed that others who needed peace and quiet to sleep through the entire flight, were well served too.","Safe comfortable flight with friendly personal service","0" "2018-10-11T07:36:50-04:00","Desktop","5","review","After all these years, still so much fun to fly, super service, safe, reliable, this is how flying is supposed to be, happy they try to keep this standard alive , keep doiing this","The best airline of Asia","0" "2018-10-11T03:23:37-04:00","Desktop","3","review","Took 4 regional flights - 3 on A330 and 1 on B787. What was common in all four was poor meals. They were quite substantial, but of low quality. What was said to be ""beef"" was beef burger patty. Staff were on the whole good and efficient, though there were a variety of attitudes. None were bad, though; just that some were tired while others were friendly and enthusiastic. Entertainment was extensive, though on the A330s it was still old-style and not on-demand. On the B787, the entertainment system was completely out of order. The seating is the thing that causes the most pain. The A330s were old and tired, and legroom was very tight. The seat was too upright and was very painful to be in. As for the B787, it had the correct angle of recline, making it very comfortable to sit in. This has been commented on by many travelers. However, with 9-abreast, the seat is extremely narrow. With this 9-abreast for B787 and 10-abreast for updated versions of B777, Singapore Airlines joins the rest of the world in the competition to squeeze and squash, and inflict torture on passengers. No longer a premium airline, I'm afraid, at least for regional flights. I had intercontinental flights on Singapore Airlines years ago, and they were superb. But those were on the 9-abreast B777, whose days are numbered now, sadly.","Average, with seat problems and mediocre meals","0" "2018-10-11T00:09:15-04:00","Mobile","5","review","Not often does the opportunity arise to fly international business class, the service is excellent, meals are perfect and the new seats are superb. Usually fly economy, but even then the service is always warm and friendly. From check in to exit, everything is very smooth","Business Class Superb","0" "2018-10-10T23:00:20-04:00","Desktop","4","review","Very comfortable airlines. Clean and the stewardess team really helpful and very concern about the safety. I will surely take this airlines again.","Fly to Singapore with Singapore Airlines","0" "2018-10-10T18:59:00-04:00","Desktop","4","review","A most enjoyable experience flying with the very friendly and helpful staff of Singapore airlines. The level of service friendliness and attention to ensuring the flight was as enjoyable as possible is to be commended. The staff made the flight - the inflight meals were excellent and the overall comfort level was very good.","Long Haul","0" "2018-10-10T18:32:47-04:00","Mobile","5","review","Flew on new A350-900 aircraft from Cape Town to Jakarta with transit in Johannesburg and Singapore. We stayed onboard in Johannesburg for about an hour while the plane was being cleaned and refueled. Big TV with tons of movies to watch. Service was good and food was fine. No delays which was great. Singapore Airlines is pretty dependable. The 48 hour online check in was fast and easy to do on their mobile app. For families travelling in and out of South Africa don't forget to bring copies of birth certificate for children under 18 years of age. The airline will ask for them during check in.","New aircraft nice flight","0" "2018-10-10T17:37:52-04:00","Desktop","4","review","We flew with Singapore Airline a few years and and considered it to be the best carrier we had ever experienced. Everything was impeccable. However, this time, the standard had somehow slipped. The services were still excellent but the seats were cramped. The meal was meagre - only coffee and tea plus a main dish. No entree or sweets or anything. I am a small eater and even I found this to be inadequate (but for some reason, on our return flight from Singapore later on, the menu was much better, The food quality and quantity improved significantly). The cabin was very clean and so were the toilets which also provided other basic amenities such as tooth brushes and combs. Boarding was not too easy as they changed the gate number one hour before boarding. Lucky we arrived early and so had plenty of time to find the new gate and the departure hall was quite large.","The standard seems to have slipped in recent years","0" "2018-10-10T17:37:46-04:00","Mobile","5","review","I had a cycle accident breaking elbow and hand, loosing front teeth, upper lip severely cut and face grazed from contact with road surface and after emergency treatment decided to return home to have elbow/arm reconstruction surgery. Sadly I had to purchase new flight ticket but as always had travel insurance. Singapore Airlines staff from moment of arrival at booking counter at Munich right up to baggage collection in Brisbane were exceptionally helpfull. As were the passengers seated next to me on each sector. Whilst I declined the multiple offers staff at each airport viz Munich Changi Brisbane offered to provide transport and assistance with my carryon luggage. I was already a Singapore Airlines supporter but more so now.","Painless Travel","0" "2018-10-10T16:28:28-04:00","Mobile","3","review","Meal in premium economy ex Beijing was very average. Strange combination of Chinese style beef with pasta. Subsequent flight in economy Sing - Syd was also disappointing with officious crew member. Disappointing for an airline I favour,","Singapore airlines disappoints","0" "2018-10-10T16:23:29-04:00","Mobile","1","review","We flew to Singapore with SQ numerous times but yesterday flight of SQ915 (October 10,2018) was the worst experience ever. Received text message from SQ on Oct 9 advising us that our flight will depart st 7.20 am and will arrive in Singapore at 11 am, we’re all checked in and ready to board at 6 am in Gate 113 at NAIA Tetminal 3, at 8 am we’re advised that our flight will be delayed for 30 minutes. Around 9 am we’re told that the plane has technical problems and will leave at 2 pm instead then the flight attendants were serving our breakfast meal at the same airport gate. There was never any mention or options for us to change our flight to the next one when I asked the ground staff so we’re all waiting. Then lunch was served (picture attached) and our flight was finally scheduled to leave Manila at 3.05 pm in the meantime at gate 114 the passengers of SQ917 were boarding their plane at 1.50pm and that flight leave on schedule (2.15pm). At that point no further explanation given from the ground staffs, I received generic email and text message from SQ regarding the flight delay and that they’re sorry for any inconvenience caused. We boarded the plane at 3.05pm, got another half an hour delay in the runway until it finally take off, we landed in Singapore at 8pm! Immigration took us less then 2 minutes but our luggage took half an hour, it was the longest day ever to travel and we’re very disappointed at Singapore Airlines lack of service.","7 Hours 45 Minutes Delay at Manila Airport","2" "2018-10-10T11:41:24-04:00","Desktop","4","review","Furthest we've flown long-haul. Couldn't fault the flights from UK and back to UK. The air-staff were great. The luggage allowance is brilliant. Food on board was fine. Given this was a 13 hour flight - have to say it worked well - and we'd definitely use this airline again when we return to Singapore.","Good experience for long-haul.","0" "2018-10-10T03:07:57-04:00","Mobile","5","review","Took SQ flight to Guangdong on business trip. Flight was on time at departure and arrival. Inflight service, entertainment and meal were good. Smooth flight and comfortable landing.","Business trip to China","0" "2018-10-10T02:56:39-04:00","Desktop","1","review","Very disappointed at the service provided by the airline. My Thule luggage was left behind at Changi Airport. It was the delivered to my home damaged the following day. The luggage was then returned to the airline, who then sent it to the luggage manufacturer, that deem it irreparable and unusable. The airline is unwilling to reimburse me for the damaged luggage, even though the manufacturer deems the luggage unusable..","Luggage damaged non-compensation","1" "2018-10-10T02:33:53-04:00","Mobile","5","review","Flew on several legs London to Singapore Singapore to Bangkok Bangkok to Phuket Using Silk Air and Singapore Airlines Lots of legroom and quite comfy as far as economy class goes. Would always try to book bulk head or aisle seats so you are free to get up as you wish. Staff are really good and attentive and the service is very good. Lots of food and drink even on the short legs of our trip. The choice and quality was really good. I didn’t think the entertainment choice was that good to be honest, not many films I would of wanted to watch. The amenity kit is rubbish compared to the likes of Qatar and virgin. yes we got a pillow and a blanket and could get a set of headphones on the way onto the aircraft. But only a toothbrush, toothpaste and a pair of socks. No earbuds or eye mask but not the end of the world. All in all no long haul unless your fortunate to afford the upfront seats which you can lay down on is ever going to be lots of fun, but they do what they can to make you comfortable and happy. ","Very good","2" "2018-10-10T02:14:58-04:00","Mobile","4","review","Flew new A350-900 from Brisbane to Singapore, great aircraft, left on time and arrived on time, wonderful service as usual on Singapore. Food and wines excellent. The cabin is great with huge lay flat beds, but really the designers should be shot, who designs a bed where you are forced to lie at an angle with your feet off to one side, really uncomfortable. This aircraft is wonderful, except for those awful beds.","New A350-900","1" "2018-10-10T02:14:06-04:00","Desktop","2","review","Chose to fly Singapore Airlines because it was highly rated. Likely never again. Flew Premium Economy because had heard it was the best. Well whilst wider than the economy seat in the Singapore to Perth leg the premium economy seat for the London to Singapore leg did not recline as far as the economy seat. Also the service and food on the London to Singapore leg was pretty ordinary. Service and food on the economy leg from Singapore to Perth was much better. On my experience we wasted money by travelling Premium Economy.","First and Last","0" "2018-10-09T23:07:17-04:00","Desktop","5","review","From checking in to boarding and in-flight, the staff and cabin crew of Singapore Airlines were helpful, polite and very smart. On board the A380 the cabin crew worked effortlessly throughout the 13.5 hour flight. Nothing was too much trouble for them. The on board entertainment system catered to everyones needs, with ear phones provided (inc adaptor), with multi channels tv, radio, films, games, subtitles (when needed) and more. Seats in economy were comfortable and the leg room was okay. But less so when the passenger in front leans their seat back, then it becomes slightly cramped and tight to get in/out of your own seat. Toilets were kept clean and well stocked of all essential items. Meals - there was a choice as you would expect at each serving, along with juice, tea/coffee and alcohol choice too. The meals were well prepared and served hot on our journey, with water too. Overall, Singapore Airlines are one of the best airlines to fly with. We will always use them when flying to the Far East.","One of the best airlines to fly with","1" "2018-10-09T18:39:26-04:00","Desktop","5","review","My daughter and I really appreciated Silk Air (Singapore Air owned), the service was impeccable, the comfort of the seats, the meals and added touches were classy. They also offered free movies. The entire experience was so wonderful. We highly recommend Silk Air.","We loved Silk Air, now our favorite!","1" "2018-10-09T18:00:17-04:00","Desktop","4","review","The plane was 'dated'/ wear n tear & seats in economy appeared to be closer than on a regular SIA plane / flight. The food was ok but took forever to be served ! Cabin Crew wer in SIA uniforms, professional courteous & understanding. The plane arrived Singapore on time but for the journey to Bangalore we were at the departure gate for about 40minutes with aircraft doors closed awaiting clearance from the control tower.","The aircraft was branded 'Star Alliance' & NOT Singapore Airlines","1" "2018-10-09T17:23:46-04:00","Desktop","5","review","I will discuss Melbourne - LAX - LAX TO NRT (Tokyo) and back to Melbourne. If possible try to avoid flying the old version of the a380, the seats are nowhere near as comfortable as the 777-300er. Service throughout all legs was amazing and consistent, this is why I love Singapore Airlines. The food was amazing and the book the cook option is a great way to have the option to select different meals. The beef burger was unbelievable , true quality. Whilst the 777-300er requires you to stand up to change the seat to a bed, it's not a bad thing at all , gives you a chance to stretch. Very comfortable even with the cubby hole, it's not that bad though I did have the bulkhead for a couple of the legs. The seat is super wide an extremely enjoyable. I was fortunate enough to try the 787-10 from Narita to Singapore and I didn't enjoy it at all. When lying down I felt claustrophobic , it was like a coffin. The seat isn't anywhere near as wide though wide enough.","5 stars depending on the plane","0" "2018-10-09T16:23:09-04:00","Desktop","4","review","The two flights from Haneda-Singapore and Singapore-Sydney were comfortable. As a result of my wife requiring a walking stick to get around we received good help boarding each flight. Where it all came undone was when we booked into the Haneda-Singapore flight we were advised that we would definitely arrive into Singapore T3 and fly out from T3 to Sydney with a boarding time of 6.10am for the Sydney leg on our boarding passes. As we arrived about 5am into Singapore we landed at the far end of T2 and due to the lack of help available (or interest to provide any) to transport my wife to the Skytrain for T3 it took us about 50 mins to walk the distance to the Skytrain to T3. We were quite worried about not making boarding on time. On arrival to T3 we discovered that we had plenty of time to get to the gate as our actual boarding time was a lot later than what our boarding passes said. Apart from that I believe I enjoyed the best flight meals we have ever had on the Singapore/Sydney leg of our Singapore Airlines flights.","Some Issues with Haneda ground staff","0" "2018-10-09T16:09:51-04:00","Desktop","4","review","The Singapore Air Premium Economy is a great example for others to follow. Excellent leg room (which is most important) and quality entertainment system and great service from the ladies","Very comfortable","0" "2018-10-09T15:29:12-04:00","Mobile","4","review","I usually don’t like direct flight as the fleet is usually smaller and toilets are usually dirty! My recent experience has been a very pleasant one, the service crews are very friendly, personable and attentive. The big smile on their faces made my trip an enjoyable one - don’t you think it feels good to have a set of friendly crews especially when you are on a long haul flight?","Very friendly Crews and they were attentive","0" "2018-10-09T15:27:20-04:00","Mobile","5","review","I fly with SQ only when. I find the fare is competive and the flight is ditect This time, both conditions were met. The flight is smooth. And like my previous SQ experience, the flight attendants are mechanistic in their services. Professional but lack of sincerity and emotions. No friendly conversations like in Air NZ or others. It is good I suppose for a job done.","Good flight","1" "2018-10-09T14:46:00-04:00","Mobile","5","review","Upper deck seats are 2, 4, 2 Extremely comfortable. Service is great. Food was tasty and enough to fill you up. Try and get a window seat. You will get extra space there is a about a 30cm gap between the edge of the seat and the window where there is a storage unit. ","Sq217 A380 upper deck","0" "2018-10-09T12:24:23-04:00","Desktop","4","review","SQ 25 in Premium Economy O.K., the following SQ 938 a 'cattle transport' with lousy servive. On the return voyage DPS-SIN Oct. 6 pleasant atmosphere abourd SQ 943 - Boeing 787 Dreamliner - followed by an absolutely disastrous experience on SQ 26 SIN-FRA in Premium Economy, totally disorganized crew, champagne (warm) only offered after insistent request - about two hours into flight - lousy food and very neglicent service throughout the long night to FRA. Have to reconsider my long standing attachment to SQ.","Light and Shadows - between SQ 25 Premium Economy (FRA-SIN) and SQ 938 (SIN-DPS) ... cattle transport","0" "2018-10-09T11:13:39-04:00","Mobile","5","review","My son and I flew to Nepal and back with Singapore Airlines. They are definitely set highly apart and a cut above the mediocre flight experiences that are now rife in this industry. I was pleasantly surprised to see that in this day and age there was still an airline carrier that gave so much baggage allowance at no extra cost. I was even more delighted with the efficiency of of their services from checking in -with no need to arrive ridiculously early at the airport, to prompt departures and early arrivals. In flight we were well fed with plenty of snacks and meals that seemed to keep coming so much so I even opted out from having some and not to mention how generously they attended to with us with refreshments, all for no extra costs!!! This generous free service surely defines the true meaning of hospitality and it took me back to my younger days, to the positive experiences I enjoyed about flying. We also got nicely bagged packs with not just socks but toiletries as well and there was plenty more extra individually packed supplies in their bathrooms. Impressively the cleanliness of their bathrooms was meticulously maintained throughout the entire flight, that was pleasant indeed and made me relax when my son went to the toilet, knowing it was hygenically safe. Though I was in economy I seemed to have plenty leg room to relax and had a foot rest to angle myself comfortably. The inflight information and entertainment was vast and I enjoyed so many movies and so did my son. He even had games to play also. I would definitely fly with Singapore Airlines in future and highly recommend them.","Singapore Airlines-definitely a cut above mediocre flight experience.","0" "2018-10-09T10:58:20-04:00","Desktop","5","review","Always a very pleasant experience with Singapore Airlines. The plane was spacious, the seats are comfortable and the staff are polite, friendly and helpful. There is good choice at mealtimes and plenty of options from the in-flight entertainment system. I managed a decent amount of sleep to arrive fresh and ready to face the day.","High quality flying experience","0" "2018-10-09T09:36:20-04:00","Desktop","5","review","As usual, an enjoyable flight experience with SQ. Red-eye flight was departing from Singapore to Munich on the pretty new Airbus A350-900. The service was excellent, we took the supper before going to sleep and woke up for breakfast. Great that hot towel was provided before every meal. Not too sure if it's an Airbus A350 problem, but I remember a different tail number on the return flight, and yet the middle toilet at the economy class experience choked sink issue too.","Great Airline","1" "2018-10-09T09:10:52-04:00","Mobile","1","review","I have been a fan and admirer of the Singapore Airlines for quite some time being based out of Singapore for the past 5 years (KrisFlyer# - 8838199955). However, my recent experience over a long haul flight has forced me to alter my perception of the conduct of the airline staff/the crew as well as the airlines itself. This is with respect to a very unpleasant and downright horrible treatment meted out to my wife Paridhi Gupta and myself while we were travelling with an 17 month old infant. It was totally unexpected since Singapore in itself is one of the most kid friendliest places that I haven been to or lived in. Recently due to business reasons, we had to move out of Singapore and to US and despite having a longer flight duration and a higher premium than the competitors, we chose to book our flights with SQ. We had booked 3 Premium Economy Seats although my son (17 month old) isn't required to have his own seat but for the sake of comfort/space and expected high standards of hospitality we did book an additional seat. Then I chose to upgrade my wife's seat to Business Class using the KrisFlyer Miles since it was a 20+ hour journey that we were (taking not including a layover) and it was suggested to us by the customer service that it would be beneficial since our infant could accompany either of us as and when needed. So we ended up with a Business Class seat (with bassinet) and 2 Premium Economy seats on SQ 326 (SIN-FRA) & SQ 26 (FRA-NY) departing on 16th & 17th August 2018 resp. During the takeoff, we were told that Sparsh (my son) had to ""sit"" in the seat allotted to him and couldn't be with his mother. It seemed unreasonable but regardless we agreed thinking that it is just for the takeoff as we had been repeatedly assured in my conversations with the customer service that my son could be with his mother as and when reqd over the entire journey (Hence the reason for the bassinet seat allocated to her). Soon after takeoff, we wanted to put Sparsh to sleep and for that it was essential that he was with his mother but Paridhi was refused to take Sparsh to her seat for a nap as it would be against the airline ""policies"" and it would disrupt the ""ambiance/atmosphere"" or ""travel experience"" for the other business class passengers. Our request was to allow him with my wife only for his nap/sleep so that they both could rest and sleep peacefully and we had assured the cabin crew that once awake he will be returned to the premium economy cabin and be with me while awake and ""noisier"". Despite repeated request and my son getting crankier by the minute due to lack of sleep, he was not allowed to be with my wife. At each and every step, my wife was made to feel as if she didn't belong to the ""Business"" class and we should have booked the seats together to avoid the situation and as a result she felt embarrassed and humiliated. Some of the reasons given to us for disallowing Sparsh to be with my wife were 1. Policy#1 - His ""seat"" is in Premium Economy and hence he cant travel business. Really? These rules are applicable for a 17 month old infant? 2. Sparsh would disrupt the ""ambiance/atmosphere"" of the business cabin 3. Our Business Class passengers will be disturbed by any potential ""noise"" made by Sparsh. a) Wasn't my wife also a part of the elite business class group, even though she might have gotten her ticket by miles instead of cash? That shouldn't matter in any case. b) Sparsh was well behaved and friendly and even amused most of the passengers. None of the passengers ever complained to our knowledge or to the crew's knowledge which they admitted when asked if they had indeed received any complaints about a young infant being present in the business class cabin/area 4. Policy#2 - The crew wasn't given any knowledge of an infant and they did not have his name ""tagged"" to the bassinet, and hence he could not be given the bassinet and hence could accompany my wife. 5. Policy#3 - Only Adults can switch seats (I could switch seats with my wife) but seats cant be switched between an adult and a kid. (The suggestion in itself was absurd so there was no ""switching"" involved. Sparsh could wither with me or my wife as he definitely cant be left unaccompanied) Twice, I left my son with my wife to be fed and put to sleep, but she was approached by the crew cabin within minutes (disrupting Sparsh's light sleep in one instance) and was rudely asked to take Sparsh and go back to his seat. In the end, my wife sorely dejected and stressed out because of this whole experience decided to give up her seat and complete the first leg of the journey with me. Things continued to go downhill on the second leg of our journey (FRA - NY). We made sure to request the ground staff at Frankfurt airport to clearly convey the situation to the cabin crew so that he could be allocated a bassinet but we were told that this decision was solely up to the discretion of the flight crew. This happened despite the crew aboard SQ 326 assuring is that they will forward our request to SQ 26 about the bassinet so that we don't face the same ""issues"" The crew for SQ 26 seemed well mannered but were very aggressive at the same time in letting us know that in no circumstance Sparsh could be allowed in Business Class since he had his own seat in PE. I can't help but make a note that both the legs of the journey were during the day which was intentional on our part so as to not inconvenience our fellow passengers during the night/sleep time, so the question/point about disrupting the ambiance of any area of the flight becomes downright absurd. We had also let the cabin crew in both flights know that in case they received a single complaint from any of the passengers regarding our son we were more than willing to talk to the concerned passenger(s) and addressing their complaints. At the last 20 mins of the flight to NY, we were ""allowed"" to be seated in the business class so that we can be together while de-boarding. While this gesture is appreciated, it simply cannot make up for the harrowing experience we faced as a family. Sorely disillusioned and disappointed, we have vowed not only to never travel by SQ ever again but also the elite ""Business Class"" and also will ensure to create awareness amongst our friends with young kids to be careful while planning to travel with SQ. The whole reason of this email nearly a month after our ordeal is to let the management know of the ground realities and hopefully this leads to a discussion and relaxation of any such rigid policies which could lead to a pleasant experience for travelers especially if a separate seat for an infant has been bought by naive parents. It just feels counter-intuitive that buying a separate seat for Sparsh led to this highly harrowing time for my family, whereas if we had chosen to stick with just 1 seat each for my wife and myself, things might have been simpler. What also struck was the inexplicable attitude of the crew, when dealing with us and refusing to accept the logic for our arguments that if a) being an infant (<2 Yrs old) Sparsh wasn't mandated to have his own seat and would have been travelling with his mother had we opted not to buy a separate seat for him and b) trying to convey to us that even they understood our predicament their hands were tied due to to airline policies. I do hope this is taken as a constructive criticism and some steps our taken to improve the policies as well as the hospitality shown by the crew to not only with families with young kids but all travelers with different circumstances.","A Harrowing Ordeal of 17 month old's Mother (Business Class)","0" "2018-10-09T08:54:26-04:00","Mobile","5","review","I have always loved flying, it’s just a treat. Flying with Singapore airlines is always amazing, the customer service really is second to none. They really do seem to care about their passengers, dare I say, their Guests.","Just that little something extra","2" "2018-10-09T05:11:28-04:00","Desktop","5","review","A great Airline. I've never had any issues flying with them and if I can get cheap enough tickets I don't hesitate to book with them. Fantastic service.","Great Airline","0" "2018-10-09T03:29:42-04:00","Desktop","5","review","Flown with an airbus, seats maybe 1 or 2 inches wider than teh average economy seats, seats also slide to make it more comfortable, foodrest should be fitted on all airplanes. Excellent service, menucard, nightsnacks ( sandwich) good. on time with a smile.","great service, nothing to much","1" "2018-10-09T02:22:51-04:00","Desktop","5","review","We flew from Adelaide to Singapore the service and flight was excellent as was the food choice. The only issue was it was an old plane. We then had a 10 hour stop over in Singapore, which we would not recommend. To help pass the time there is a free city bus tour for 2 1/2 hours - recommended. The flight to london was excellent very attentive and caring flight attendants. Good good and flight. Thoroughly recommend Singapore Airlines.","Adelaide to Singapore and then to London","0" "2018-10-09T00:44:39-04:00","Mobile","5","review","Having flown to Brisbane on the 31st August my wife and I made the return journey to Singapore on September 17th being seated in seat numbers 43a & 43b Economy cabin the care and treatment received by the cabin crew by far exceeded that of our next flight in Upper Economy long haul BA to London. We fully intend to use Singapore airlines for all future flights to the Far East and Australia it is plain to see how they achieve best global airlines status. ","Return Itinerary ","0" "2018-10-09T00:01:58-04:00","Desktop","3","review","This is a complaint as I paid $35 to lock in price for return tickets from Melbourne - London. Made the payment on 22/8/2018 and did not receive any confirmation in the form of email for the flight booked. Details of the flight was to depart Melbourne on 10 June2018 and return on 1 July 2018 on SQ228 and SQ227 respectively for total price of AUD1,272 from Flight Tours. I suspect that it's a scam therefore did not pay the full amount and elected to pay $35 to book the fares. I did not receive any email from TripAdvisor for confirmation of payment. The protection expired on 5/9/2018 and I am now liable to pay $35 when there wasn't any email or reply for service paid!! Till today, I can't find phone number of TripAdvisor where I can report this fraudulent case. I hope someone can help me here and advise further steps for refund of $35. Thank you.","Fraud on TripAdvisor","0" "2018-10-08T22:32:39-04:00","Desktop","5","review","We flew with Singapore Airlines from Perth to Mumbai which was a great flying experience. The service and food were awesome. I would highly recommend flying with them.","Great service","0" "2018-10-08T17:35:45-04:00","Desktop","5","review","Chose Singapore airlines as seating is much more user friendly. 3-3-3 whereas others are 3-4-3. I prefer an aisle seat so chose middle row so neither my wife or I were disturbed during the long flight","UK flight from Wellington","1" "2018-10-08T10:24:34-04:00","Desktop","5","review","I travelled with my family. We were treated to great service on board. Beautiful people, friendly service, relaxing and enjoyable","Service in Style","1" "2018-10-08T08:16:23-04:00","Mobile","4","review","Good food, very good taste, timely offered. Good collection of films to entertain during flights. Helpful staff to respond to your needs. On time flights - delay in departure is covered by on time arrival.","Great flight!","0" "2018-10-08T00:23:53-04:00","Desktop","3","review","Not very happy as now they have change their policy of paying seat as like the budget airlines. At times even you can't choose a seat for free within 48 hrs as they block all the seats. They are just by forcing you to pay for the seats.","Not Fantastic","0" "2018-10-07T23:19:00-04:00","Desktop","5","review","I have done Singapore 4 x now and each time the flight was awesome. The staff are supper friendly and efficient. The food was great and we could help ourselves at anytime to snacks in the galley. On one trip I was invited to have pictures taken in the cockpit. The on board entertainment is of a wide variety.","awesome experience","0" "2018-10-07T22:18:02-04:00","Desktop","5","review","It was a treat to fly home to Singapore from NYC after a 12 day business trip in Suites. I usually fly Business and the inflight service and hard product are already very good. In Suites, the service was a notch higher than in Business (if that is at all possible). The food was also a notch higher than in Business (which is already very good). The Suites product (the first generation suites product) is still very good. The full length bed was extremely comfortable. All of this led to an excellent flight.","A great way to fly!","2" "2018-10-07T22:13:13-04:00","Desktop","5","review","Good service. Friendly crew. Delicious food. Great hard product. These are my expectations when it comes to SQ. And my expectations were met on this flight.","Great service and product","1" "2018-10-07T21:32:16-04:00","Desktop","3","review","After several years avoiding SQ (old worn interiors, poor service) I decided to give it another try. It was the best route on offer (MEL-BKK-SIN-PEN-SIN-MEL) for this trip. Overall, the flight between MEL-BKK-MEL (via Singapore) was fine. The A380 and Boeing 777 interiors were vastly improved but the air was unbearably dry and uncomfortable compared to Dreamliners. Seats were tight and snug. The food was over salted (yes I know they do that to make the food palatable) to the point it’s inedible. Service crew were more friendly and pleasant than several previous trips. Terrible in flight entertainment. I was offered the opportunity to bid for PE but I declined as there is no seat guarantee. I had already seat select during ticket purchase and wasn’t going to risk a middle seat at extra cost!","All good but not great","0" "2018-10-07T20:38:13-04:00","Desktop","5","review","Easy online booking, competitive price, great flight times, short connections through my favourite airport in the world, lovely inflight service (they remembered the kids' names throughout the flight - in economy class), great food, outstanding entertainment (I watched all 6 Italian movies), no lost luggage. Just the greatest possible flight experience.","And again, still the best...","0" "2018-10-07T20:33:07-04:00","Desktop","5","review","I have been flying with Singapore airline since I was a little girl. . Their aircraft well maintain and always replace their aircraft earlier than any other airline that I have been flying with. All their crews are well groomed and polished , speaks multiple languages. You do not see any sour face or attitude come from them even though they have been serving you in a long flight. During night time, in one incident a child was screaming, they were gentle to let the parent know to get control and help them as they can to make the child to settle down. ( the last thing we need on the long flight crying and screaming, I have daughter that started travelling since she was 2 years old that I would make sure that she was quite). There is an airline that the crews just let the children running up and down during the night time, very inconsiderate to other passengers. This airline is the compatotor of the Singapore Airline. Their aircrafts also considering luxurious but STILL far from Singapore Airline in service.Singapore Airline invest well on their Crews educations, even if you seat at economy class. This is your hard earned money and you deserve courtesy as you give them a business regardless which class you seat. Just think , if nobody seat in the economy the airline will not survive. ","The best AIRLINE till now","0" "2018-10-07T18:25:35-04:00","Desktop","4","review","Overall experience was not bad. Flight was on time and arrived early in Singapore. Service was good although I didn't manage to get my dish selection because it was too popular. The only annoying thing for me was the inflight entertainment. The movies that I watched were lagging so badly that I restarted them a few times but was still bad. The air stewardess told me that it was because the aircraft was a little old.","Flight, food, service were all good but inflight entertainment wasn't","0" "2018-10-07T18:22:57-04:00","Desktop","3","review","The stewardess was giving all the attention to the westerner sitting next to me. I have to wave to get food and drink ...even my neighbour had to remind them that I was not serve.","Need to provide equal service","0" "2018-10-07T17:57:59-04:00","Desktop","3","review","I heard people said that Singapore Airlines is good and decided to try out for myself. Overall service is better than average, food is OK, in flight channels are quite limited, maybe because its only a 7 hour flight.","Slightly Above Average","2" "2018-10-07T17:52:34-04:00","Desktop","5","review","excellent service and staff fulfilled all our expectations. nothing was to much trouble. food and wine selection was great. had a good sleep between Singapore and Manchester.","relaxing journey","0" "2018-10-07T17:35:09-04:00","Desktop","4","review","Great airlines, delicious food and good service. Some of the staff were more friendly, some less, but overall, no problem at all. Excellent service ! Hope to fly again.","Great airlines, delicious food and good service.","0" "2018-10-07T17:20:26-04:00","Desktop","4","review","Have always been happy travelling on Singapore airline.. Will usually use Singapore Airlines whenever possible for most of my travels.. On my way up to London, plane was fantastic A380, but return flight was slightly a older plane.. Have been on an old SQ plane which have been refurbished before.. This SQ305 will probably need to be looked at..","Plane is slightly old","2" "2018-10-07T16:31:39-04:00","Mobile","5","review","The Singapore Airlines was a great airline the staff were very helpful and the you would never go hungry the food was certainly ok no complaints here .the movies all good selection toilets clean and is classed as a very safe airline Overall long trip but very good","Uk trip","0" "2018-10-07T13:58:58-04:00","Desktop","5","review","This is a first class Airline, who clearly care about attention to detail. The staff were immaculate, the food tasty and the entertainment diverse. Flying for 12 hours can become a chore, but the airline with complementary drinks throughout and great meals made it “fly” by. Singapore airline allow you to request snacks when your hungry and not have to wait for set meal times, although there are set times for the main meals. The staff could not have been better, polite friendly and smart. I would sat this is the best Airline I have flown with, and I have flown with many","Great attention to detail","0" "2018-10-07T11:21:19-04:00","Desktop","5","review","The flight went so fast that I was quite shocked. It's amazing what happens when you can actually sleep on a plane. Seats are very comfortable and the service was very pleasant, attentive and unobtrusive.Decent choice of movies, and great food (worth photographing).","Business class is amazing","0" "2018-10-07T08:31:25-04:00","Mobile","5","review","SQ26 SIN-JFK Beautiful Suites, Glorious food, unending Krug (or Dom) champagne, but most of all, unparalleled, superfluous FA service. This experience should be on everyone's bucket list!","Exceptional, as always","2" "2018-10-07T07:20:42-04:00","Mobile","5","review","As we weren't looking forward to long haul flight being cooped up we treated ourselves to business class with Singapore airlines. What a treat it was! Service was impeccable, attention to detail was fantastic. Check in was hassle free, all done in a few moments. Kris lounges have everything one could ask for. Boarding was a breeze. On board the seats are huge, plenty of room to store things you might need during the flight. Seats fold out so that you can lie flat and sleep. In flight services are fantastic. And at your destination priority baggage gets your luggage out first on the baggage carousel. Thank you Singapore Airlines.","U.K. Holidays","0" "2018-10-07T06:05:05-04:00","Desktop","4","review","Pro: 1. New aircraft Boeing 787-10 2. Great attitude and service by cabin crews 3. Very good touchscreen LCD display and in-flight entertainment options 4. Both departing and arriving airports are of top quality, therefore, check-in, boarding, immigration (at both ends) and baggage collection service are excellent 5. Excellent beverage options 6. Comfortable (more than average) leg space 7. Personal kit bag even ~6 hr flight (which is very rare for other airlines with this duration) Con: 1. Food quality, quantity and no of items in the plates are less than other Singapore airlines route (as per my experience) 2. Special meal quality could be better","Very good flying experience, however, food could be better","2" "2018-10-07T05:50:16-04:00","Desktop","4","review","Pro: 1. New aircraft model Boeing 787-10 2. Excellent in-flight entertainment and HD LCD 3. Only non-stop flight for this route 4. Excellent beverage option 5. Good service by cabin crews 6. Personal kit, even for ~6hr flight Con: 1. Food quality and quantity (no of items in the plate) are significantly less than average Singapore airlines meals 2. Special meal quality is very poor for this route 3. In ticket and check in it was mentioned that the food is for dinner, but it was served as breakfast at 2 AM. It's very illogical. The meals should be served as dinner after takeoff (as in other routes in Singapore airlines flights for similar distance or time)","Average food, otherwise very good flying experience","2" "2018-10-07T05:22:37-04:00","Desktop","5","review","As usual, another very good flying experience. Pros: 1. Very good service by cabin crews 2. Good food quality and beverage options..special meals available and provided the earliest 3. Immigration and baggage collection is the fastest (maybe in the world) due to Changi airport...bag always comes before reaching to belt after immigration in Singapore Con: In-flight entertainment options could be better and LCD screen quality could be better. Otherwise no such cons..","Excellent flying experience: CCU-SIN","2" "2018-10-07T05:11:34-04:00","Desktop","5","review","The flight was delayed by 1 hour 15 min. The airline provided free snacks and printed apology letter to all customers at the boarding gate. This is very rare to found and highly appreciable! Pro: 1. Great attitude of staffs 2. Excellent food quality and beverage options 3. Good timing 4. More than an average quality in-flight entertainment system 5. Check-in and boarding are of top quality due to Singapore Changi airport Con: Nothing really... However, the flight entertainment system could be better and LCD screen quality could be better","SINGAPORE-KOLKATA: TOP CLASS SERVICE","2" "2018-10-07T04:39:29-04:00","Desktop","5","review","All the staff were attentive & helpful. The food was excellent and water or drinks were available all through the flight.","Helpful & attentive staff","0" "2018-10-07T03:46:29-04:00","Desktop","1","review","With an 88 year old Mother and 1 hour 20 between flights you could imagine our surprise and frustration when the interplane traveller transfer arranged by our travel agent and confirmed in checkin in Beijing did not materialise. The flight attended said it was not far and she should be able to walk it. two terminals later and a wheelchair we found in airport we made it with minutes to spare. Great customer service Singapore. As our flight of choice it is time to shop around","Disappointing service","2" "2018-10-06T21:33:39-04:00","Desktop","5","review","Had not flown with Singapore Airlines for several years for no real reason other than we wanted to stop over in cities with other airlines offering direct flights. We have to say that we had nothing but the best in service and flights and shall fly Singapore more often on our annual travels to Europe.","One Of The Best Flight Experiences","0" "2018-10-06T21:31:51-04:00","Mobile","2","review","After reading a number of reviews I decided that's what I wanted to try Singapore Airlines business class and I booked a business class flight on they're A330 300 from Bangkok to Singapore. Firstly I checked into the silver Kris Lounge in Bangkok which I found was rather disappointing & certainly failed in comparison to a number of business class Lounges I have experienced around the world. The food here was substandard and served at dangerously low temperatures which were unsafe as the marks were not at a safe temp the food was overcooked, tough and lukewarm subjecting customers to the risk of bacteria and food poisoning. When I boarded the A330 I was directed into the cabin, not shown to my seat and I immediately noticed the very old style seating. The seats were worn and we're passed their use-by date and were not very comfortable due to the wear and tare. We were quickly offered a glass of champagne juice or water and when I advised thank you but I don't drink wine, the attendant just walked away and didn't offer me anything else. This was very poor. Subsequently I got the attention of another attendant and managed to get a drink. We were given hot towels. Once we pushed back and got underway the cabin crew got up and commenced the cabin service which I found to be a little slow for business class. I had advised I didn't wish to have the appetizer as it didn't appeal to me, however I still had it brought out and placed in front of me , which was strange and I sent it back. Once I received my main meal which was roast chicken breast and vegetables, the chicken was moist and cooked quite well and the meal was served at a good temperature which was nice and hot. When I finished my meal I sat there with an empty tray in front of me and subsequently pulled out the table in the empty seat beside me and moved it there and sometime later cabin crew came past and collected it. The cabin crew uniforms where Immaculate but the cabin crew appeared uninterested and as though they did not want to be there. I was then served a second drink and that was the only two drinks I received on the entire flight. After the meal service we where handed another refresher towel and basically that was only was to the entire business class experience. I was never greated or made to feel welcome or asked if I was comfortable and I felt the level of service was poor. I am a platinum frequent flyer member with another Alliance and I have flown business class on a number of occasions and I have also flown first and economy class, and to be honest I was very disappointed in the interior of the Singapore Airlines old dated interior on their A330 aircraft and I was very disappointed at the level of service which was lacking provided by Singapore Airlines on SQ 983. Overall very disappointing and I would not recommend Singapore Airlines from this experience as it fell well short of many other business class flights I have enjoyed. My overall impression was it lacked friendliness comfort and value for money and this flight was considerably more expensive than with Cathay Pacific which was offered on a much more modern aircraft with far better seating and comfort.","Disappointing after hearing so many good things. Old aircraft old seats poor Service","1" "2018-10-06T18:28:50-04:00","Desktop","5","review","Flew SQ 406 from Singapore to Delhi. Travelled in the A380 Upper Deck. The service, the food, the announcements, the drinks, the seat comfort, the in-flight entertainment, the selection of magazines - everything deserves five stars. No question of trying any other airline if SQ is one of the options - go for it without thinking twice! ","Flawless!!","1" "2018-10-06T09:28:58-04:00","Desktop","3","review","Good flight but food is not as good as usual,service is good crew are very friendly and flight is on time","Flying on time","0" "2018-10-06T02:33:51-04:00","Desktop","5","review","We flew Brisbane (Australia) to London return with Singapore Airlines and I can honestly say this is probably the best economy class service I've had from any airline in recent years. This was especially true of the London to Singapore leg (Flight Number SQ 305 on the 3rd of October- I'm placing this information in so that hopefully SQ will offer some positive praise to their cabin crew), the cabin crew were efficient, friendly and very organised. Loved the fact that they worked hard to keep the cabin and W.C.'s clean (couldn't help but noticed that the crew picked up litter from the walkways) and that snacks and water were freely available and offered to passengers. Yes the 777's we flew on are starting to show their age, but this was more than made up for by the service and professionalism that was evident in the actions of the crew. As a final point- on the return leg to Brisbane we arrived early!","777's Need Updating / But the Cabin Service was Outstanding!","1" "2018-10-06T01:55:08-04:00","Desktop","5","review","Boarded for the 1st time a morning flight from Singapore to Shanghai. Normally I like to take midnight flights so that the day is not waste sitting on flight during working hours. This A380 aircraft had the new Business Class Seats which are new on this sector. The seats were same Broad seat with lots of space for sitting but for sleeping you still need to sleep at an angle which is awkward and not a very comfortable position to sleep. The layout of the Business Class on Top Deck was 1-2-1. The Center seats had a divider which can actually be pulled up and down to make it 100% private seat or if you are travelling with someone can be pulled down completely till the seat level giving it a feel of a joint cabin. The idea is nice when you are travelling with companion as this makes the whole cabin very cozy. The seats are all trimmed with Dark Beige/ Brown leather and had every possible thing a traveler would need. Proper storage area, charging points, headphone and lights at appropriate location made the cabin very comfortable for users. The Service was as expected by the Cabin Crew who kept their meal services very professional and as per customers request. This being a day flight, the entire time, the crew were busy in Service and from Champagne to Tea was served at a push of a bell. Overall this cabin is better and more functional then the old designed cabin of A380 which SQ was using when they launched the new Business Class. However the sleeping angle is not very comfortable, even though the duvet, pillows and blankets are top notch quality.","Very Caring Cabin Crew and Excellence in Service in Sky","2" "2018-10-06T01:31:04-04:00","Desktop","5","review","We have flown to Europe a few times and we have found Singapore Economy to be better then the other airlines. The airline stewards are really lovely, the food is nice and a stopover in Singapore airport is much easier than other airports. We really appreciated how they make snacks including fruit, sandwiches and muffins available at any time and come around all the time with water or juice. Booking into the lounge at Singapore airport or going for a massage is a good way to pass the couple of hours you have at Singapore Airport.","Fantastic service and food from Melbourne to London","0" "2018-10-05T23:53:43-04:00","Desktop","2","review","I paid exact money to get more leg room etc for this class but it was terrible. Compared to Canadian Airlines I would never go Singapore again. Please be aware of what you pay for. The seating was old service was average.Just so disappointed.","Really disappointed","0" "2018-10-05T20:51:41-04:00","Desktop","3","review","Service on the way to Melbourne from Wellington was attentive and helpful - nothing was a bother. Felt great. On the way back the service was noticeably different - had to ask fro things and staff were obviously disinterested. Note that Singapore uses their old planes on the NZ/Aus route so business class is not as 'flash' as it would be on a newer plane.","Service varied across two flights","2" "2018-10-05T19:44:58-04:00","Mobile","2","review","Must say I was looking forward to my first class seat to Singapore. However, the 777-300 has the old style first class seats. Bed was hard, could feel a number of joins in the seat. Wine was good, food was ok. For the price I wouldn’t do it again","Really disappointed ","1" "2018-10-05T19:29:38-04:00","Desktop","4","review","Seats are closer together here, which makes impinges on comfort, especially with the movement of other passengers. Still nice service from staff. Menu selection could be better than dry, reheated noodles, noodles for starters and more carbs.","Economy class a bit of a squeeze","0" "2018-10-05T19:22:25-04:00","Desktop","4","review","A comfortable way to travel, though getting to and waiting for the bathrooms was a bit of a trial and maybe could be improved? Liked the menu and service of staff.","Comfortable, professional service","0" "2018-10-05T14:23:39-04:00","Mobile","5","review","I travelled with Singapore airlines 3 october at night. Singapore-Amsterdam is a long flight of around 12 hours so I was happy that the plane looked good as well as my seats. The tv screens are big and the choice of entertainment is great. I was very impressed by the service of the crew. They were friendly and worker hard. The luggage handling in Schiphol took way too long but that wasn’t the fault of Singapore airlines but the fault of the airport. The buggy of my little son was even lost for a while and delivered later in the day to my home. In summary Singapore airlines is still definately one of the best airlines in the world. It was also great to be at Changi Airport.","Great service","1" "2018-10-05T13:45:29-04:00","Mobile","2","review","Whilst the attendants were pleasant the whole experience was my worst flight ever. Reclining person in front NEVER put seat forward so I was trapped in my seat the entire flight despite requests by me to put seat forward. Food was distasteful. Breakfast options awful. Why not cereal in a box? Cup was cracked so leaked tea on my sleeping neighbour while in cup holder. Liked the warm hand washer cloths. So little room. Would avoid travelling with them again.","Singapore airlines","0" "2018-10-05T13:05:24-04:00","Desktop","4","review","this trip was in two parts.from brisbane to singapore,typical Singapore airlines,expert and professional.your comfort is their only objective.from singapore to Kunming, via Silk air,not as smooth,less attention to detail.airport at Kunming virtually deserted,with few taxis,none of which spoke english.still recommend Singapore air for asian travel.","curate's egg","0" "2018-10-05T12:11:38-04:00","Desktop","5","review","Great airline. The food was tasty, the staff are so nice, great movies and entertainment options, comfortable seats and head rest, lovely relaxing music played before take off and when have landed, the toliets have toothbrushes and toothpaste for indivuals to use and toliet sheets provided. The safety instructions are given in a unique but entertaining way on our tv screens. I also left my Pandora ring in the toliet room sink and the staff made a annoucement about the ring being left and I was made to decribe what the ring looked like before it was given to me. I was very grateful for this. I would definently be using this airline again.","best airline I've been on","0" "2018-10-05T02:23:37-04:00","Desktop","4","review","The Singapore airlines flight was very comfortable and premium economy certainly offers more room. We had a stopover in Singapore so our seats Paris/Singapore and Singapore/Sydney were different. I would not recommend the seats for our last leg. The were the back two seats on the side next to the bulkhead, which was ok if watching TV but noisy and difficult to sleep due to the constant flushing of the toilet and clattering in the galley.","Premium economy worth the extra money","0" "2018-10-05T00:46:37-04:00","Mobile","5","review","Always enjoyed flying with Singapore Airlines. Flew from Melbourne to Singapore recently and enjoyed the new A350-900 inflight entertainment system. The flight journey was smooth and overall service was fantastic. Thank you for a safe and pleasant experience.","Great inflight entertainment system and pleasant cabin crew.","0" "2018-10-04T21:58:30-04:00","Desktop","5","review","We have flown with Singapore Airlines many times and it is always our first choice of airline when we go to either Bali, Singapore or Vietnam. We have always been happy with Economy however have now tried Premium Economy 3 times. I have read many negative comments today but we are happy with the service received. We liked the legroom, seats and service. It is better to choose the 2 seats rather than the 4 in the middle. As a Coeliac I am always pleased with the meals provided although I am always fearful I may get seafood such as prawns or oysters as you cannot list your allergies and have to select one box eg gluten free. . Luckily this has only happened once some time ago so I just went hungry! Today we flew back from Singapore and the male flight attendant was the nicest and most helpful I have had, I wish I had his name. He was concerned that my breakfast wasn't enough for me so went and got some cheese and an extra cup of tea. I really appreciated his thoughtfulness. We would love to try Business Class one day and hopefully we will but for now we will continue to book PE when we can afford it.","Happy with Premium Economy and gluten free meals","2" "2018-10-04T19:32:32-04:00","Desktop","5","review","Always a good option for longer flights. Seats way more comfortable than other budget Airlines and food also far better. Staff are friendly, and service is excellent.","Comfy seats, great service for flight Australia to Singapore","0" "2018-10-04T18:01:50-04:00","Desktop","5","review","Another excellent flight for us flying to Singapore from Sydney. Very comfortable flight with fantastic service. I particularly enjoyed the Singapore Slings! Even my very tall husband enjoyed the flight.","Excellent experience","1" "2018-10-04T15:00:41-04:00","Desktop","4","review","Singapore always delivers a very professional experience. Having now flown Premium Economy on Singapore, Qantas and Cathay I surprise myself by rating Qantas ahead of the others. The little things make the difference. On my wish list I would like to have premium economy toilets as it would make the trip that little bit more comfortable. Unfortunately the seats at rear of Premium Economy are closest to the baby seats in economy and every flight (4 in all) we managed to be close to an unfortunately very unhappy baby. Not sure how you dampen the noise, but maybe there is a way - sit as far forward in the section as possible?","Solid professionalism","0" "2018-10-04T14:44:20-04:00","Desktop","5","review","this airline certainly knows how to treat people nothing is a problem if you want something just ask and it delivered with a smile.","top class airline","0" "2018-10-04T14:03:58-04:00","Mobile","5","review","Life is short everyone should try first class at least once in their life. It is awesome. The crew from Singapore airlines were fantastic and service was second to none. Like the Nike line says. Just do it!!","First class","1" "2018-10-04T13:56:06-04:00","Desktop","4","review","Flew from perth to london via singapore with singapore airlines. Food and service was great. Aircraft was a little older and was a little cramped. Will definitely fly again. Great value for money.","Great friendly cabin crew","0" "2018-10-04T12:32:30-04:00","Desktop","5","review","I've always had a wonderful and great flying experience with Singapore Airlines. Legroom are more than good enough, though haven't purchased one. Very comfortable seating and excellent flright entertainment, from latest to blockbuster. FAs are of great help with smile and courteous at all times. Check in and boarding are perfect and advantage being a star alliance member.","Wonderful and great flying experience with Singapore Airlines!","0" "2018-10-04T11:03:54-04:00","Mobile","5","review","The air hostesses are always there when you need them. Always offering snacks and water. We paid extra for extra leg room seats which was a tad more comfortable. The aircraft doesn’t seem overly new, but it is clean, and doesn’t seem ‘packed’ like many others.","Great service.","0" "2018-10-04T04:23:31-04:00","Desktop","2","review","I was looking forward to trying Singapore Airlines after it being rated so high. So I have to tell you, this is United with another name and equipment that is not as comfortable. First I was traveling only for a few days. I ALWAYS do carry on. When I checked in, they took my carry on away and told me that it was too heavy. New regulations. Ok. I didn't fuss too much but during board when others had bags almost twice the size of mine and obviously much heavier, I was upset. Next, the seat! Ok, it is nice and wide however the way it is structured you can only use part of it comfortably. Time to sleep...lie flat??? Oh yes, manual fold down which makes a HARD wooden bed for you to sleep on. I need to wash my hands. Ok...but no towels or anything in the washroom so I had to wipe them on my pants. All in all, not a stellar 5 star experience.","What is all the fuss about?","0" "2018-10-04T02:07:30-04:00","Desktop","5","review","great service and friendly staff. no request too hard or inconvenient. boarding easy and in organised manner -no delays","great service and easy","0" "2018-10-04T01:56:50-04:00","Mobile","5","review","Great staff, great airline. We purchased extra legroom seats for a modest cost which made the trip very comfortable","Great flight","1" "2018-10-03T22:02:05-04:00","Desktop","5","review","seat was not as comfy as expected. not enough legroom. but food served is ok. flight entertainment has plenty of options - movies wise. they gave drawing books, crayons and other stuffs to my 9 yr old. she kept herself busy the whole duration of flight. but on our flight back, my child fell of her gift from the airline, we tried searching on the floor, we believed a passenger in our back (fellow Filipino) got it and never gave it back. over all, flight was ok. we had a smooth take off and touch down to and fro. thank God and to the pilots and crew","entertainment has plenty options. kids was kept busy","0" "2018-10-03T21:38:47-04:00","Mobile","5","review","Lovely airline, on time. Excellent hot meals, nice touches of socks, blankets, pillows, toothbrush. The crew were awesome and very attentive on this 12 hour flight. I would highly recommended them.","Excellent","0" "2018-10-03T20:55:35-04:00","Desktop","2","review","The 2-4-2 Premium Economy seating arrangement makes it feel like you are flying in economy. The seats do not offer much more legroom or width than economy class. The reclining seats recline in similar angle as economy. The seats' thigh support is useless and do not lift up much like other airlines, such as Cathay Pacific's sets. The seats are very uncomfortable to sleep as there is no support to your legs at all. The extra monies you pay is worthless because the the first row of economy class has the same pitch as premium economy!","Poor Premium Economy Seat","4" "2018-10-03T20:37:34-04:00","Desktop","3","review","Terrible business class seat design. Although the seats are lie-flat beds, there is a very small hole to put your feet and you have to sleep in diagonal. I am 185 cm and the seat is simply not long enough. It is not comfortable at all. The food is very ordinary for business class. Wine selection is however good. Entertainment is average with not enough movies.","Poor seating design","1" "2018-10-03T18:35:00-04:00","Desktop","4","review","I enjoyed flight in Singapore airline, the recline seat was comfy and the leg room is spacious. Food was good and most important thing is on time take off. The service was excellent!","comfortable flight","0" "2018-10-03T17:59:50-04:00","Desktop","2","review","It was my first time flying in a Singapore airlines A350, I flew economy (because anyone who forks out over twice as much for premium economy is insane considering its hardly any better) and the seats were absolutely horrible, I could not wait to get off the plane, the back rests have no cushioning at all, had a very sore back at the end of the flight.","A350 economy seats are horrible","1" "2018-10-03T16:49:53-04:00","Mobile","5","review","My family of 5A3C took a holiday trip last week and was returning on Oct 2nd by SQ979. The traffic was crazier than usual after pick up and we would have arrived just an hour before flight time. somehow the chartered van missed the airport exit and we were to be only in airport terminal at 6pm for a 6.30pm departure. We called Thai Elite and SQ for assistance and they were professional and kept assuring us to do their best. We really arrived at 6pm sharp. The SQ ground staff were very efficient. They sorted our passports and bags for check in. We were ushered to the plane & Were all seated at 6.25pm. the plane took off at 6.30 as scheduled Despite the time urgency, the staff were friendly, you could feel their rush against time. But, they were very understanding and shown genuine concern of the well being of the 3 young children of 3- 5 years old. They did not let us feel uneasy or blamed at all Millions of thanks for the special assistance. And yes, all 5 checked in bags arrived Singapore with us. I must say that we already were very prepared for a delayed delivery due to the short time allowed. Well done SQ.","Efficient & friendly service","3" "2018-10-03T16:00:11-04:00","Mobile","4","review","I enjoy flying with Singapore Airlines and find the service excellent. Very friendly staff. However, when on a special diet, the food leaves much to be desired. I am on a gluten free diet, but found the food tasteless and very boring . Gluten free does not mean it has to have no taste. And the bread was inedible. It’s possible to make gluten free food tasty.","Great service","0" "2018-10-03T15:55:32-04:00","Desktop","5","review","Good flight, service was was excellent & the staff were the best I have encountered. Food wad good without being exceptional. Only complaint was inhouse entertainment system which was very cumbersome to use & selection was limited.","Good flight","2" "2018-10-03T15:37:15-04:00","Mobile","1","review","My access online to select my dietary preferences were blocked so I tried calling their offices. The number was so difficult to find, as you know they avoid you calling their call centre like the plague. I eventually found an old number which directed me to an insurance company and it seems to happen a lot, as the response I got from the attendant over the phone that the correct number was instead 13 10 11. They have a long queue of pressing at least 3 options to speak with someone and I got a representative who advised me that they only had gluten free or lactose free options, just not together and not “dairy free”. What day and age do you have to be in to not know that dairy and gluten are well known allergens. I was told to medical certificate and I did for extra charge from my specialist doctor to au_reservations@singaporeairlines.com.sg 6 days before my flight back from Singapore. I received an email receipt for my dietary request and another email asking for my booking number. So much bloody effort. I made a direct complaint and their customer affairs officer explained, “any meal needing to be both Low Lactose and Gluten-Free would need to be custom prepared and uplifted by our Catering Department. As we are only able to accede to custom meal requests on medical grounds, rather than passenger taste preferences, our Catering Managers require a medical document outlining the relevant allergies or intolerances in order to accede to requests of this nature.” I got on my flight yesterday and I was so stressed that I burst into bouts of tears when they started serving food and I hadn’t got my meal request I submitted 6 days prior, even after going through the effort to speak to SG call centre and having to provide a medical certificate. What was the run around for? S*ts and giggles? There was a lovely staff member Sidney? that tried to get to the bottom of my distressed sobs of, “I have a medical condition... I submitted a medical certificate” and she tried her best to cater for me on the flight however I was so exhausted by that stage I didn’t give a rats bottom. I consumed about 10 glasses of water in a span of 15mins and had a nap instantly after my meal. She also submitted a report on my behalf to customer relations. What help is that, I realise because the previous passage was their “politically safe” response. I also made a complete fool of myself in front of my surrounding passengers crying out my frustration. Why ask for a medical certificate if you can’t provide? And stating under all your emails that we can guarantee your dietary request is unacceptable for someone with a legitimate medical condition. There is scientific evidence that dairy and gluten are well known allergens, it’s required by law to state them in food and packaging. I have been discriminated against for having a medical condition. Do you also ask people of Muslim, Jewish, Hindu faith to provide religious certificates to show that their meal requests are not one’s “taste preferences”? What caveman mentality is that? I’ve flown with qantas and they managed to provide my meal with less than 24hrs notice because this is a common combination of intolerance, especially as the medical field is advancing. It’s also none of your business what medical condition I have but I still provided because this is ridiculous. Get your act together SG. You’ve just lost a well-travelled customer who have a lot of word power in the community. I hope justice is delivered to your whole company for this distressing experience. I have been traumatised and I almost didn’t say anything because I felt so down trodden but I will fight back the way I know how.","The most backward airline I’ve ever experienced","2" "2018-10-03T14:22:00-04:00","Desktop","4","review","We found the food was great. Service was professional and friendly. The plane was clean. We loved the little packs that contained socks and toothbrush kit given out to help with the sleeping or to be used to refresh at the destination. We were text about an auction for the unsold premium economy and first class seats. We bid (but were unsuccessful). Once the plane was fully loaded we did note that all the premium economy and first class seats were not full. We thought it odd that lower bids were not accepted. We enjoyed tracking the flight on the monitor and the movies.","First long flight","0" "2018-10-03T13:54:22-04:00","Desktop","5","review","This airline is truely the Best, best in flight meals, best entertainment, best customer service, The crew are always courteous and helpful, nothing is too much trouble, and very competative fares, not the cheapest but you pay for what you get and with Singapore you get the best.. We only ever fly Singapore Airlines, We have tried many others but they kjust do not match up to the service. Other airlines please take notice what you should be doing for your customers.","Simply the best airline to travel with.","1" "2018-10-03T12:09:57-04:00","Desktop","3","review","Cabin crew friendly but food was extremely disappointing. Most passengers near us returned their main course..as did we. Also really bad was the removal of all pillows and blankets on the Melbourne to Wellington leg! After the long previous leg from Singapore with little sleep we felt it was an unnecessary act. Won't fly with them again on a long flight. Air conditioning was very noisy.","Disappointing flight","0" "2018-10-03T12:04:56-04:00","Mobile","5","review","I got the opportunity to upgrade to Premium Economy and it was well worth it. Comfy roomy seats with great leg room and lovely to kick start the holiday with a glass of fizz. My only disappointment was my choice from the dinner menu. I chose the fish option but have had better inflight meals in Singapore Economy Class. However, lots of great snacks served during the flight and the breakfast before landing in Singapore was good. Cabin crew really friendly and helpful and I would book Premium Economy again.","Great Flight","0" "2018-10-03T11:15:14-04:00","Mobile","5","review","I flew first leg of my trip from mumbai to Singapore it was wonderful Upper deck on A380 was awesome even in economy Food was great Vegetarians were happy And yes a toilet bag was also given on this 5 and half hour flight! 2nd leg to Pu dong Was comfortable as well Fly always the best!!","Really up to the mark !","1" "2018-10-03T10:53:37-04:00","Desktop","5","review","Well handled from smooth check-in through lounge experience to boarding. On board, seats were comfortable and staff were attentive. Good range of drinks and snacks and even a better choice for someone who avoids wheat and dairy.","Got it all right - even the special menu items","0" "2018-10-03T09:44:04-04:00","Mobile","5","review","As we where a bit disappointed with the flight to Singapore, this one was great. Crew was amazing, friendly and food was much better. Still a bit dissapointed with the food that we organised via book the cook. Apart from that everything was really good.","Good service","0" "2018-10-03T09:39:24-04:00","Mobile","3","review","We where a bit disapointed with the service and food on this flight. Usually we are very impressed with them but this time they let us down.","Not great service","0" "2018-10-03T05:27:24-04:00","Desktop","5","review","Our Singapore Airlines flight consisted of fabulous service and the food. The staff were friendly and very attentive. Our flight left on time and we felt safe and comfortable throughout the journey. There were recently released movies to choose from with the DVD player and sound system working perfectly. My husband and I would not hesitate to recommend Singapore Airlines, they are our first choice of airline.","Superb Singapore Airlines","0" "2018-10-03T04:39:49-04:00","Mobile","5","review","I have flown on quite a number of flights on Singapore Airlines in the various classes of travel. They have always maintain a high standard. For this flight, the service on board as well as the food and drinks were equally great. The seat in business class can be turned into a flat bed, which is just what one look for in a long haul flight.","Another Great Flying Experience ","2" "2018-10-03T03:39:58-04:00","Desktop","5","review","Absolutely fabulous flying on the A380, food was excellent and for the first time in a very long time I got to order a Bloody Mary, not many airlines are bothered making them anymore. Meal options great and we were fed twice on the 8 and a half hour journey. Service was outstanding any wonder they continue to be awarded Best Airline. ","Best Airline","0" "2018-10-03T02:32:31-04:00","Mobile","4","review","We went to Italy on a small group tour with airfare included. The fact that my husband was recovering from a knee replacement prompted us to upgrade to Permium Economy. Checking in was a breeze and we boarded just after Business Class. Staff were welcoming and friendly. Shown to our seat quickly water bottles waiting. More legroom definitely and wider seats. Bigger tv screens and better recliner seats. Just slightly more than standard economy’s. The service was great and the food was good. Disembarking was easy and quick. Our bags were amongst the first out! Overall a very enjoyable flight. Thanks Singapore Airline","Singapore airline- Italy Discovery Tour","2" "2018-10-02T23:21:59-04:00","Desktop","5","review","Two long flights. 9 hours Sydney to Singapore then 2 night stopover then 13 hours to Heathrow. Very smooth flight with lovely and helpful attendants. Well fed and lots to keep us hydrated. Travelled 2 couple together and nothing was too much trouble. Received plenty of hot towels, socks and eye masks to help us sleep, Good price and will use again and again","Long flights on Singapore Airlines","0" "2018-10-02T23:11:44-04:00","Desktop","5","review","Our return flight from Houston was again pain free. Check in at Houston was quick and simple with the desk staff being very friendly and attentive. On board, as usual, the smiling faces of the crew made it a pleasurable flight. Overnight flight meals were of a great standard with Salmon and Chicken dinner with an omelette and sausage breakfast. Overall a great Airline to fly with and look forward to another trip with Singapore.","Very hight standards","1" "2018-10-02T22:51:17-04:00","Desktop","5","review","Flying Singapore Airlines is always a joy. The hardware is good, inflight entertainment is great - but the thing that makes the difference: the crew! Outstanding and unrivaled in terms of friendliness! ","Best airline for us","1" "2018-10-02T21:28:21-04:00","Desktop","5","review","Service was extremely good. The staff friendly, food was good and enough for the trip. There was a good amount of leg room for an economy flight.","excellent service","0" "2018-10-02T20:02:45-04:00","Desktop","5","review","I fly Singapore Airlines into Bangkok on a reasonably regular basis and they always make me feel welcome and provide excellent service. From ground crew to in flight service the team at Singapore Airlines are very efficient, polite and professional. The food is good and getting better each time I fly. It is nice to have a tasty meal and cold beer on the Singapore to Bangkok leg. Also worth mentioning if you are transitting through Chaingi Airport as this flight does, Singapore Airlines looks after you with information on Gate and Terminal for connecting flights and ensures you make even a tight connection as long as you follow their advice.","Always excellent service","0" "2018-10-02T19:51:09-04:00","Desktop","5","review","I have nothing but the highest praise for the ""human"" side of this airline and it delivers on its well-earned reputation for service. Even a flight director who appeared regularly to check what was going on for every passenger on the flight! Unless you know the 12 digit code of your flight which doesn't appear on your e-ticket you are in trouble as the out-of-hour ""bots"" are not really helpful .We had to phone the London office to get our problem sorted which they did do.We tried to log-in before our last flight but it said we had unallocated seats and all were taken but the Humans came to rescue!!","there are always two sides to the story","2" "2018-10-02T19:33:27-04:00","Desktop","5","review","We recently flew from Sydney to Singapore on our way to Cambodia in economy. The flight stewards were excellent. They were attentive, friendly and nothing was too much trouble. We could have easily been in Business Class the way they treated us. The meals were also of a very high standard - hot and flavoursome. Very much appreciated.","Excellent service - even if it was in economy!","0" "2018-10-02T18:24:09-04:00","Mobile","5","review","Had an awesome, safe and sound flight with Singapore airlines (SG 452). Clean restroom and cabin helpful friendly crews. Delicious foods. With some entertainment from the cabin. There are iPad that you can listen music,watch whole the time of movies while flying, and etc. Thank you for bringing us joy in our trip. ","Friendly crews ","0" "2018-10-02T17:23:20-04:00","Desktop","5","review","Not a matter to fly a long haul anymore when you fly with SQ. Had a very good sleep on plane with enough space and quite comfortable seat (I was in economy class only but the seat feels like sort of a premium economy of cathay's ones!) Booked the ticket fairly at HKD$5000, which is quite a good deal for 12+ hours flight. Flight attendance are friendly, and most importantly, meals have quite a good taste. Entertainment options are good with a decently big monitor too.","Comfortable seats, good service and good food!","0" "2018-10-02T16:49:24-04:00","Mobile","5","review","I flew Singapore Airlines from SFO to SIN on September 30th for my moms birthday. I have to say now I see why they are number one. The cabin was clean, the crew was so beautiful, the entertainment needs some work, the food felt like a chef had just prepared it one second ago, and my glass was never empty of wine. The team onboard the plane made sure we were comfortable and relaxed for the long flight and kept the cabin clean in every way possible. Not to mention they use A350-900 to fly from SFO TO SIN as allowed to United airline which uses 787 and those are garbage. I mean all of United is garbage. So do yourself a favor and pay the extra money and get on this Singapore Airlines to have some fun on your way to Singapore. ","I see why they are No.1","0" "2018-10-02T16:41:11-04:00","Mobile","4","review","My family went to vizag, we booked silk air for vizag on 26th september and return 30th. Feel like our travel is personalized with nice cabin crew and ground staff. No issues in baggage or in flight facilities. Looking forward to travel again.","Travel is cool","1" "2018-10-02T15:40:21-04:00","Mobile","4","review","It is my first time to travel with singapore airline. I love how the staffs handled their customers. They are very generous and smiling. The check in counter has been very accommodating as well. The plane is huge and comfortable. The food is fine. I would love to fly again with singapore airline. ","One of the best","0" "2018-10-02T14:16:56-04:00","Desktop","5","review","surely one of the best in the world, but recently didn't feel the warmth from their attendance as much as used to and others start to invade their friendliness with competing prices as well. still best connection to other countries in the region and their airport is one of the best, if not the best, in the world, so if you have long connection book their in the airport hotel and enjoy really nice but if you have a longer connection they will allow you to take tour of the city regardless if your nationality and in a moderate price surely worth it .","Singapore Airline","0" "2018-10-02T13:03:04-04:00","Desktop","5","review","Dad flew by Singapore Airlines, he is 75+, the flight was comfortable, staff at the airline office, airport and in the aircraft were friendly and helpful. ","Friendly, professional - One of the best","0" "2018-10-02T12:46:31-04:00","Desktop","5","review","First time on Sinapore airlines and was very enjoyable, we will be using them again in March 2019 when we return to phuket","Fantastic Service","0" "2018-10-02T11:54:17-04:00","Mobile","5","review","One of the Best in flight service Kindly book in advance for Kid's meal if any kid is traveling with you Check-in experience wasn't that good but in flight services were very nice. Even in Economy class also you get drinks and food multiple times","Best in Class","3" "2018-10-02T11:48:43-04:00","Desktop","5","review","Singapore to Sydney to Shell Cove: After three weeks we were exhausted. Wendy Wu Tours in three weeks had shown us South China to North China, Taiwan and Singapore. We had seen so much and yet wanted to see many of the places for a longer period. And this was our first long trip and our bodies were telling us. While we waited at the Singapore terminal to board our plane the Singapore staff appeared to be relaxed and fresh. they were smiling and gave us a smile too, understanding we wanted to go home. My wife and I were very happy and satisfied with what we had managed to do in such a short period. While we waited to board the plane we chuckled to each other as we planned our next holiday. We had flown with Singapore Airlines before and so knew we would be looked after in a professional manner. Maybe our expectations of good customer service were now higher. I am happy to tell you that Singapore Airlines delivered once again, an excellent and professional approach to all those who travelled with them. Like us, many of the passengers on the plan were tired and exhausted. The flight crew were kept on their toes to keep everybody happy. My wife and I noticed two such cases and the air hostess was able to do her job and explain to the passengers it was for their safety. The two passengers were very tired and yet were able to nod and even give a small smile because they had been treated with respect. We even tried the in-house shopping on this flight. My wife bought a small massager and I a small model of a Singapore plane. Both items pleased us both and the business dealings was very efficient. LSS Queenie Tan FSS Kimberly FSS Chua All ensured that Singapore Airlines kept their good name of being an excellent airline. And of course, the plane landed safely and all the passengers although tired still were able to respect each other and even make a few jokes to amuse each other as we left the plane. Time to leave the plane and the wonderful Flight crew. It was a sad moment but we both promised we would meet again soon. I was a little sad because I was not able to watch a movie I had found just before landing. I had managed to watch three other movies that I enjoyed. Thank you Singapore airlines providing us with a beautiful end to our long Asian discover. Yes, you will see us again soon.","Time to go home.","0" "2018-10-02T11:06:30-04:00","Desktop","3","review","Service was no more than average and we were a little disappointed with the standard of the food. I was suffering with sciatica at the time which perhaps made me more disgruntled than usual!","Stopped off for three days in Singapore on journey from England to New Zealand.","0" "2018-10-02T10:56:47-04:00","Mobile","1","review","The Airline that ou could rely on has changed for the worse, if an alternative is Available give them a go","Singapore Airlines","1" "2018-10-02T09:35:07-04:00","Desktop","5","review","This was a very long trip for me and I was travelling alone but Singapore Airlines made it a very pleasant experience. The flight attendants are wonderful and the trip went smoothly with very little if any turbulence. I would not hesitate to recommend Singapore Airlines. I flew with them because a friend in the airline industry told me they were one of the best airlines operating. They were right.","Superb Airline","0" "2018-10-02T06:47:47-04:00","Desktop","5","review","Efficient check in, friendly, courteous ground staff and excellent service from the cabin crew. Very punctual in timing for both departure and arrival. Security was very good as checking on all passengers were very thorough.","One of the best airlines in the world","1" "2018-10-02T06:31:34-04:00","Mobile","5","review","This was our first time flying Singapore Airlines and we loved it. From price to booking to requesting children’s meals everything prior to flying was seamless. Check in and bag drop was quick and easy. Nothing was too much trouble for the flight attendants. Special shoutout to Winston! The entertainment system is great and so much food!This is now our first choice airline.","Best flight with 3 small kids","1" "2018-10-02T05:30:56-04:00","Mobile","4","review","Flew to Melbourne with 48 hour stopover in Singapore. Great experience. Clean plane, lovely attentive staff and reasonable food meeting our vegan diet. Terminal 2 at Heathrow a dream and singapore changi airport beautiful and lovely place to spend time. Flew overnight (left around 8pm) and whilst sleep a little disturbed meant we got 2 evenings and a full day sightseeing in a really nice and safe city. Would visit again. ","Great service and easy flight ","0" "2018-10-02T03:05:24-04:00","Mobile","1","review","Due to SA system fault I can’t check in online and therefore have to check in last minute at the airport!! (Can’t check in online means can’t choose seat very annoying) Was given the middle seat which I’m not happy at all as I was travelling alone and always wanted an aisle seat! Despite telling the ground staff at check in counter of my preference they just said ‘sorry we can’t help you should have checked in online) but it’s not my fault that I can’t check in online.. this is not the 1st time... I have since try not to travel with Singapore airline but choose other airline instead because there is no customer service in their vocabulary unfortunately..","System fault can’t check in online","0" "2018-10-02T02:40:26-04:00","Desktop","5","review","Excellent service as always. start to finish. worth paying more and upgrading classes. will only and always fly them if I can help it. ","The best - its as simple as that","0" "2018-10-01T23:40:56-04:00","Desktop","5","review","Flight with Singapore Airlines to Phuket and transit in Singapore for several hours. I had to admit, I was pretty lucky to get a promo ticket to flight with this airline to my destination at the price only slightly higher than the other economy airlines. The flight to Singapore was simply pleasant, with spacious leg room, great entertainment system, and this was the first airline to give a free earphone to the passenger. The earphone is not that great, and I end up using my own custom IEM, but I do appreciate the 3.5mm to dual 3.5mm adapter they give in that package. The ground staffs and cabin crews were friendly and eager to help us adjusting few things to make my flight more comfortable. Also, the food is great. I have to change to other airlines that has join ticketing system(?) with Singapore Airlines (it was S*lk Air), and it definitely not as comfortable as when I flight with Singapore Airlines plane. That being said, I have nothing worthy to complain about my experience with Singapore Airlines, and definitely will flight with this company again ... if I can get another promotion/discounted ticket.","Pleasant flight and excellent service","1" "2018-10-01T23:06:50-04:00","Mobile","4","review","After the last premium economy from london to singapore where i was impressed with service this did not wow me Trippel7 300 with 2 4 2 config in premium.had window seat. Inflight entertainment was good. Food was not as appealing last time. Both dinner and light bites. Passed on dinner. Orange juice was ","Did not wow me this time","0" "2018-10-01T19:54:32-04:00","Desktop","5","review","Travelled in the A380 to Singapore and plenty of room for me being 195cm Changed planes in Singapore 777 bit small but it was comfortable - meals on both legs were great 777 all the way home in September no issurs at all with leg room ","Flight to Tokyo via Singapore","1" "2018-10-01T16:03:37-04:00","Desktop","5","review","SingaporeAir gives you impeccable service with excellent meals and faultless service. Recommended One of our best long distance flights. Could . Nothing to complain about, I've been flying premium economy between Singapore to Beijing (5-6 hours) quite a few times, and I am very pleased with the comfort level . The seats are much wider, more legroom, noise-cancelling headset and bottle of water provided immediately on the flight. from the economy cabin,","impeccable service","0" "2018-10-01T15:56:43-04:00","Mobile","4","review","This was the new Singapore Airlines plane from London to Singapore. I have to say I was quite worried as the picture of ecconomy class were few and far between. On the way out from London we got a row of 4 seats in the middle, they were supprisingly spacious and the arms lifted up, this was a benefit to us as we were a family and this created more space. It also aloud children to lean on you when they slept. The head rests also bend which make things a little more comfortable. The only problem was how cold the plane is kept, not sure if this is for a specific reason but wrap up before boarding. The service was good, which is what they are famous for, the staff are super friendly and seem genuinely kind. In the return journey we paid for seat in the seat forward section expecting to board first etc but this is not the case you board last? We also opted for the 42 k seat ? which has the extra leg room however when you choose these seats there is no overhead storage as all the emergency equipment is there. So your bags are put at the back in random places. This makes getting off the plane impossible as no one will let you through to retrieve your bags and then they will not let you back to you seat again as they want to get off the plane before you even though the plane is not allowing anyone off yet!! The other down side to this seat aswell is the screen is folded down not on the back of a chair, which is fine but if you want to sit to eat your food you have your knees at 90 degrees and there is no leg room as the casing for the screen digs in to your legs. So you have to spend the whole flight with your legs stretched out! The seat also feels narrower and the arm rest is fixed. In the end we would recommend just opting for the middle seats and leave these well alone.","New plane","0" "2018-10-01T13:30:47-04:00","Desktop","4","review","Good flight. Midnight one with children aboard. They are obviously very tired at this time and one fully screamed for nearly 2 hours. Once fed, he fell asleep with not a peep heard. Got a meal at around 1am. And breaky close to landing at Frankfurt. Same boring movies as the previous flight .. food good but even dinner was eggs. Better selection for vegetarians..","Good","0" "2018-10-01T13:26:17-04:00","Desktop","4","review","Super early 7.00 am flight . Fairly full flight ..we had a window and middle seat. We got a breakfast once on board. Being vegetarian, I got my meal WAY before others. Usual meal. Egg based that was pretty tasty. Staff worked well. Not hassles. Movies , for the first time, didn’t really interest me ...always squashy on these flights but what can you do?","Very good","0" "2018-10-01T09:04:00-04:00","Desktop","5","review","best airlines, best cabin crew, best food...everything best. A must airlines if you fly in asian countries","best airlines","0" "2018-10-01T08:48:40-04:00","Desktop","4","review","The KrisFlyer lounges in both the Bangkok and Singapore airports are the best lounges I've been in. The quality and variety of warm dishes are the tastiest I've had. there was a fish dish, chicken, beef, and a couple of vegetarian options. Everything I had was very well prepared for a buffet. Alcoholic beverages were also top shelf - Glenlivet single malt scotch and Charles Heidsieck Champagne were both very good. I was less impressed with the flight though. While pleasant, it didn't maintain the expectations the lounge had created. While the lounge was better than any airline lounge I've been in, the plane was not the best business class experience I have had. EVA's business class cubicles are larger and more comfortable.The in-flight food is better on EVA and the entertainment system is much better in terms of selection and operation. I had an annoying time with the Singapore system failing to hold a pause and often resetting to the beginning of the movie regardless of what button I had pushed. It's still a pleasant way to travel, but it fell short of my expectations in a number of areas.","great lounge, but flight was a bit of a disappointment","2" "2018-10-01T08:13:56-04:00","Desktop","5","review","Very friendly flight crew. Lots of space and a very smooth flight. Vegetarian food selection not as varied as expected.","Excellent seating in premium economy.","0" "2018-10-01T08:00:57-04:00","Desktop","5","review","Took the new A380 for the short 3.5hr flight. The aircraft is very new. We got the bulkhead seats and it was so spacious, almost like first class! The seat was very comfortable, lots of storage. Service was very attentive. Food was good. All in all, a very comfortable and enjoyable flight.","New aircraft, awesome service","1" "2018-10-01T05:02:13-04:00","Desktop","4","review","It's been three years since our return flight with Singapore airlines. I have noticed the food quality especially returning to Sydney is not the same as I couldn't eat the meals. I am also not impressed that they still haven't updated their aircrafts with premium economy seat to all destinations.","Good flight but decline in quality of food and service","0" "2018-10-01T00:34:39-04:00","Desktop","4","review","Singapore Airlines provided a very safe and comfortable flight. On the first leg, Melbourne to Singapore, we had extra leg room which was well worth the small amount we paid for it. On the second leg, Singapore to Frankfurt, we had booked economy seats on the top deck of the A380 but it turned out that that the plane was new and they have reconfigured the plane to put all Economy on the bottom so we missed out on the extra elbow room. Singapore to Melbourne was on the older A380's so we were on the top deck in economy. If this matters to you, check when you book. The other thing you can to do make your flight more comfortable is to book a special meal - we always go the Indian Vegetarian because you get served first and it is delicious. The other advantage is that you stop at Changi (Singapore) which must be the most efficient airport in the world. You can do a stopover in Singapore, 5 hours is about enough to see the most crowded, food obsessed, lack of natural attractions city in the world.","Check your plane!","0" "2018-09-30T23:06:15-04:00","Desktop","5","review","We have just come back from the F1, I was not looking forward to this long flight. But there was no need to worry. From the moment we check in till we landed the staff could not do enough to help. We found the online check very easy to use, as was the bag drop off at each airport. The seats were very comfy but I am still glad we booked exit seats for that extra room. The choice of films ect was good and lots of up to date films being show, which help pass the time. I was impressed with the food both ways, they even offer you inbetween snacks if needed. Toilets were kept clean. I cannot recommend this airline enough, I have travelled the world and they beat everyone else hands down. I cannot wait to fly with them again","Cannot be faulted","0" "2018-09-30T22:25:50-04:00","Desktop","5","review","Another great flight with Singapore Airlines, nothing too much trouble for the staff. Drinks and food aplenty, comfy and roomy in economy. Planned this trip around flying with them","Second trip on this great airline","0" "2018-09-30T21:41:57-04:00","Mobile","4","review","I was impressed with the menu options during online booking. Boarding was smooth and efficient, allowing departure 5 minutes early. The flight was smooth, captains updates clear and helpful. The food was good, average airline stuff, cabin crew excellent and happy to give us more snacks or drinks. The entertainment kept freezing, every minute for a few seconds, resetting didn’t help. Though didn’t have this issue on the return leg. The 777-200 is beginning to show it’s age, newer Dreamliner’s / A350’s would be a better match for the quality of the cabin crew. ","Great service, aging plane","0" "2018-09-30T21:32:00-04:00","Desktop","4","review","Not bad for Economy Class. Friendly efficient staff and quite comfortable seats. Food was also good. Had a stopover in Singapore for about 3 hours which broke the journey a bit.","Long flights with Singapore Airlines","0" "2018-09-30T21:13:47-04:00","Desktop","5","review","Over the last few months, I have been flying on the OneWorld Alliance network to Europe and East Asia purely on cost effectiveness basis. For this trip to London in the last week of September 2018, I decided to go with Singapore Airlines. There is a world of difference in the level of service. I take this down mainly to familiarity brought about by the highly personalised level of service and the quality of the food served. First - the crew were exceptional. They were very professional and yet very personalised in their service - attentive to our needs and ensuring that we were all well taken care of. In particular, the crew in our cabin, namely Syamsiah, Khai Lee, Eu Jia and Uma. They made us feel at home and comfortable. For a 13 hour flight - that makes a huge difference. Second - the quality of the food served was very high. I had a fave of mine - Nasi Lemak - as my Muslim meal choice. It was tasty and perhaps I dare to say even better than some I have tasted at the hawker stalls in Singapore. Overall, the experience was a very welcoming one. Although I had to pay almost the equivalent for a business class seat on a OneWorld alliance flight, the Premium Economy service and seats were excellent.","Feeling at home","1" "2018-09-30T19:12:59-04:00","Desktop","3","review","I am considering the both up and down flights in this review. The airline uses the Araliya lounge (typical business class lounge in CMB) for its business class customers. So I don't think the airline has much control of the lounge service. The crew in both flights were fairly helpful. But the service was not as personal as the service of competing airlines. Few years ago when I flew with Singapore airlines business class, the service was pretty good. The cabin crew was very friendly and provided a personal service. Usually, when the meals are served, the crew is attentive and provide the following course without any major delay. But this time, specially in the flight leaving CMB, the service was not very attentive. Considering that the cabin was also not full, I think they should have been more attentive. However, the flight was good, they provided a typical business class seat which has good legroom and width. Entertainment system was good. Had nice options. One of the notable thing in their service is their Singapore airport business class lounge. They allow checking in 24 hours prior to the flight and the lounge is very spacious and had a very good collection of food. I spent around 5 hours in the lounge and I also noticed that they change the types of food every couple hours, which is very good. Compared with other airlines in similar nature, one thing that Singapore Airlines can improve is the free Chauffeur service. Overall I am satisfied with the service they provided.","Good service and flexible options","0" "2018-09-30T18:49:37-04:00","Desktop","5","review","We love the fact that we can fly direct from our home town of Christchurch to Singapore and from there to pretty much everywhere else. The planes are always in good condition, plenty of space, tasty food and good service from the lovely attenants","Always a great trip with this air line. There is plenty of room, good food and lovely staff","0" "2018-09-30T17:45:52-04:00","Desktop","3","review","I've flown SIA business class a few years back and had a really good experience. However, this time was quite disappointing. We flew from Amsterdam to Singapore and stayed there for a couple of nights then flew back from SG to Brisbane. The service was ok but nothing close to how attentive they were a few years ago. The food was quite bad. Too dry and hard and the taste was quite average. They have even stopped giving out the complimentary toiletry bags. I understand cutting cost, but really, how much can that cost given business class is at least 3x the cost of economy class (and economy class gets the toiletry bags)! Overall, not a positive experience. I can see why SIA lost its best airline rating.","Dropped the ball!","1" "2018-09-30T15:31:26-04:00","Desktop","5","review","The cost of Premium Economy is more than justified once you settle into the larger seat, better foot space, lift up leg rest and ease back the armchair with more arm room also. The only downside for me was they are leather, hence slippery, seats. Otherwise, service, comfort and even Singapore Airlines way of boarding by group, and enforcing it, made our trip fantastic.","Premium economy fantastic!","1" "2018-09-30T11:53:23-04:00","Mobile","1","review","Firstly I’d like to clarify , in the plane service is second to none, amazing flight crew every time. The customer service / reservations team on the ground, the worst i and my travel agent have ever experienced. They do not respond to calls, emails in a timely manner , when they do that have not followed the pre- correspondence , they have no sense of urgency or criticality- referring to allergies and anaphylactic reactions. They say they will do something and don’t, then they take your money . And say no cancellation refund once you find out there is a possible problem with the food causing allergies on the flight. My travel agent and I have contact them back and forth for 6 months prior to my flight without resolving our enquiries . I’m a broad and in a dilema. BE CAUTIOUS IF YOU HAVE FOOD ALLERGIES ON SINGAPORE FLIGHTS.","Really poor customer service","0" "2018-09-30T11:31:15-04:00","Desktop","5","review","Sydney to Singapore 27th August 2018. Seat:56H Into the tunnel, we ventured that would take us to our plane. Because we required the assistance of walking sticks we were first. Soon as we approached and could see the doors of the plane, we were welcomed by three sincere smiling faces. We entered the plane. My wife and I hobbling along with our walking sticks, following the flight attendant to our seat. ""Take your time please, no rush"" we were told as we found our seat. Not just words, because their careful actions showed they did care. They wanted us to enjoy the experience flying with them. We did feel very special and calm and soon we were at our seats. The flight attendance crew worked as one. They made sure we did not need any help putting up our luggage. We knew and felt very comfortable to ask for assistance any time we required it. The other passengers too began slowly entering the plane. There was no rush everyone knew they would be taken care of. They soon with assistance, when required, put their luggage up for the flight. The flight attendants were always within easy reach. They ensured everybody was comfortable and not requiring any assistance. The flight attendance appeared to read each other minds. Just a nod and they would split into three and serving hot white fluffy towels. A wonderful way to prepare us for our flight. Just as efficient as they were given to us, they whisked them away with the same efficiency. It was unbelievable the flight attendants knew when they were required. Wine! for those interested. Juices, coffee, tea and even water to help us feel even more comfortable with the flight in front of us. Food, glorious food. Prepared in a professional manner. The taste, better than most first class restaurants. The passengers sit peacefully, enjoying the gentle hum of the aircraft, or watched a movie.that was situated at the back of each seat. It is so peaceful and relaxing some passengers go to sleep, covered in the blanket provided to all the passengers. The hours ticking away, most not noticing. The flight attendance shows no sign of tiredness or boredom. They continue their watch over their passengers, like a hen looking after her newly hatched chickens. If your eyes meet theirs, they smile, stop to see if you need anything, and ten continue their endless walk up and down the isles of the plane. Another warm while the fluffy towel is provided, so we can prepare, to go to our new destination. A final message from the pilot thanking us for not causing problems and hoped we had enjoyed all the crew staff hard work, for our short time together. The plane comes to a halt. The passengers slowly find their luggage and line up to face the outside world. LSS Sandy FS Astin FSS Zoe share with us a final smile and the hope to see each other again soon. I believe I could see a tear of sadness on the corner of their eyes. We slowly walked away, saying goodbye to the plane as well, who had taken us safely to our new destiny. Graeme McLeod.","Sydney to Singapore 27TH august 2018","0" "2018-09-30T08:56:07-04:00","Mobile","5","review","Love this airline because of their service always add a personal touch which goes a long way. Comfortable good entertainment but most important the flying crew are very friendly and approachable .","Singapore Airlines best way to fly","0" "2018-09-30T07:47:11-04:00","Mobile","5","review","What an amazing airline. We flew to Singapore with Singapore Airlines,what an amazing airline to fly with,then Scoot owned by Singapore Airlines to Phuket, a very good service for a budget airline.Then Silkair,back to Singapore,WOW..Lastly back to Heathrow with Singapore Airlines Amazing service by all,wonderful food. We certainly would love to fly with them again and would strongly recommend them. ","Silver Wedding Anniversary adventure.","0" "2018-09-30T02:44:54-04:00","Desktop","1","review","The check in agent and supervisor was very discourteous and showed no care for what they were doing. It was my worst encounter I ever had with any airline I have traveled with. I was about to cancel my booking at the airport but had not flight to reach my destination the same day. I would never travel with Singapore Airlines again!!!","Customer Service","1" "2018-09-30T02:02:23-04:00","Mobile","4","review","Great service, free food and drinks. Average legroom. Plane was a bit older and there were a few issues with the seatback entertainment system, plug for earphones did not work well. Overall would recommend this airline.","Good airline","0" "2018-09-29T23:41:29-04:00","Desktop","3","review","I chose centre isle seats because of ease getting out, but I felt squashed, hard to sleep and seats were uncomfortable after a few hours. Disapppointed.","Uncomfortable seats","0" "2018-09-29T23:26:31-04:00","Desktop","4","review","It was my first experience with Premium Economy having previously been an economy flyer. I guess when you turn 60 you realise that a bit of extra comfort could be in order! Found the extra width of seat to be very pleasant and the understanding that tilting your seat back was what you paid for to be a positive contributing factor. Seemed to be sharing toilets with the economy group so felt that a toilet of our own class wuld have been better. Overall a pleasant experience and will have difficulty reverting back to economy class again.","Enjoyable Flight","0" "2018-09-29T18:58:14-04:00","Desktop","3","review","Service was polite & professional, although our jackets were not returned to us until after everyone had started to remove their overhead luggage - a rather scary delay. The food was ok compared with other comparable airlines' meals, but not as nutritious as I would have liked - eg no bread, only pastries & a spoonful of scrambled egg tucked inside a thick pancake for breakfast. Duck confit for our last dinner was very salty. Few vegetables with any meals. Seemed to be an extensive menu of Asian movies, but very poor choice of quality movies on offer - most of the English speaking movies were trashy or juvenile so didn't watch any on any leg of the journey, just a documentary.","Flew Singapore Airlines to Paris return","0" "2018-09-29T14:45:18-04:00","Mobile","5","review","Everything about SA is well done. On time service, quality of the airplanes, meals (!!!), and their personnel. Really a great airline, probably one of the 3 or 4 best in the world. ","One of my favorites ","0" "2018-09-29T12:17:44-04:00","Desktop","2","review","OK 9 months out from my trip I needed to bring my flights forward by a day. According to the T&C on my booking I could do this for $70 fee. OK no worries. So I called them. Was told that there were no more seats in the class I paid for available and it would be an extra $1600 pp. more than the actual flight I paid for. So I said no. Did my homework, found there were seats in the class I paid for for the day before. So called them again, was told the exact same spiel as the day before and when I said I had the booking page up and there were seats at the same price/class I was told it was an ""old price"" not available any more. Obviously a lie. So I was fuming and got some information re trade practices. Called the next day and spoke to a guy this time who tried to feed me the same old lies but I was prepared this time and lo and behold he said that seats just became available on that flight I wanted to change to. I should not have had to work this hard to get what was right and fair. I have read others who have been through the same thing as this so be aware of this common lie and obvious money grab. It is disappointing that an airline such as this who prides itself on its integrity stoops this low and treats their customers like fools. However the flight itself was fine, the food was good and the service good,entertainment was not that great, however my experience in changing flights was what really made me upset and not enjoy the experience as I wish I could have. So my advice is that if you want to change flights, arm yourself with all the information you can as well as laws and don't accept nothing except what you are entitled to based on their own T&C. Next time I will go Royal Brunei business class for not much more in price but far more in value for money.","Dishonesty re changing flights","0" "2018-09-29T12:15:49-04:00","Desktop","5","review","Connecting flight to Australia but by far the best airline we have flown with on similar routes. Very good seat room, lovley staff, clean facilities, good food.","Excellent customer service. Hostesses lovely, very smart. Clean facilities. Good food.","1" "2018-09-29T07:41:16-04:00","Desktop","5","review","I had forgotten how professional and comfortable it is to fly with Singapore Airlines. Asian hospitality at its best! The economy seat was reasonable comfortable and the food was delicious. The flight attendants were warm, friendly and attentive. Nothing was too much trouble. The only negative thing is the on- line check in does not allow you to check in or select a seat if you are flying with another Airline for the first leg of the journey. We had to this at Dublin Airport.","Asian Hospitality with Singapore Airlines!","2" "2018-09-29T07:28:50-04:00","Desktop","1","review","Avoid this airline if you want a decent Rewards and Redemption experience. They will rob you blind of your miles and make you pay $$$ to redeem any points you might have been left. I made a simple booking with my remaining rewards points (after they'd deducted more than 50,000 miles due to their blanket policy of expiration) which I had to ultimately modify.. and they are making me pay for all of the taxes, change and re-booking fees etc... it costs me more to redeem the reward now than to straight out buy a ticket! It makes no sense and the contact centre staff cannot speak english clearly over their crappy international telephone lines.. No single person in the contact centre shows any capability to understand my concern and issue to even consider a bit of flexibility and leeway. I even had one of them laugh at me.. Considering my loyalty over more than a decade of flying and certainly more than $50,000 worth of fares, it counts for nothing.. Sorry Singapore Airlines... ""TERRIBLE way to fly""... I would only spread the negative word of your program at every opportunity now...","Krisflyer program SUX and the contact centre staff do not know customer service","1" "2018-09-29T07:18:58-04:00","Desktop","1","review","If you have to contact this airline by mobile, be warned they will sting you big time for your call. All contact numbers are 08 numbers and you will never get through to a representative in less than 10 minutes. I have had to call them three times over a booking and have been charged 55p a minute each time. Yet another airline rip off.","Expensive Customer Service","0" "2018-09-29T07:07:19-04:00","Desktop","5","review","What a fantastic flight the cabin crew could not do enough for you. Always coming around with drinks and hot towels lovely food and a massive choice of movies to pass the time way","fanastic","0" "2018-09-29T07:06:44-04:00","Desktop","4","review","Flight was very good they were on time and comfortable.....the food on the outward journey was quite good and flight crew were excellent efficient ,reliable and polite. Will definately be flying again with Singapore airlines.","Comfortable flight and good service","0" "2018-09-29T05:56:09-04:00","Desktop","4","review","June, 26th; seat number 47H. Extra payment after I booked already another seat. Not worth spending the extra money. Those seats with extra legroom are very close to the lavatories. and very close to the seats of the staff. You will be constantly disturbed. No need to stay that SQ-airlines are among the better airlines I have flown with during 50 years if traveling. But save your money for something else, don't pay for those seats!","Not worth paying extra for those seats with extra legroom","1" "2018-09-29T01:54:28-04:00","Desktop","4","review","The service, food, and drinks are always excellent. The new business seat, however, is horrible. The seat padding is almost non-existent and sleeping at an angle with your feet in a small cubby hole is very uncomfortable. An underlay is provided for the bed but it’s so thin, you wouldn’t know it’s there. The seat controls are right at your elbow so you are very likely to inadvertently hit the call button. The only improvement from the previous business seat is that you don’t have to get out of your seat to flip it over in to a bed.","Not a fan of the new A380 business seat","0" "2018-09-29T00:29:22-04:00","Desktop","5","review","Have flown with Singapore Airlines on many occasions and have always been amazed by their quiet and efficient service from boarding to arrival. Their crew do everything they can to make your trip pass without problems. Meals are always well chosen with good choices and they always seem to carry sufficient of each type of meal being offered. On an evening flight, once the meal is completed it is easy to get some rest before the breakfast prior to arrival at our destination. Their aircraft are always clean and well maintained. Always a pleasure to fly with Singapore Airlines - thanks.","Always a pleasure to fly with Singpaore Airlines !!","2" "2018-09-28T23:08:44-04:00","Mobile","5","review","Very impressed with the class of service received even in economy. Food was very good. Will definitely fly with them again","First time with Singapore Airlines","0" "2018-09-28T17:30:56-04:00","Desktop","5","review","I love flying with Singapore airlines one of my favourite. The Flight attendants are elegant and classy and handle themselves with poise. They are efficient and help as quickly as possible when needed. Just wish there was more leg room but I feel thats an issue with all airclafts.","Great Airline","0" "2018-09-28T17:30:32-04:00","Desktop","5","review","I am now spoiled or simply basking in the memory of what air travel used to be. Check-in was a breeze and the entire crew treated everyone with the utmost courtesy and caring. We were provided a pillow, blanket, socks, toothbrush/toothpaste, two meals, and snacks, all at no extra cost. We were given ear buds/wire to connect to the screen on the back of the seat in front of us to watch a dizzying array of movies, TV shows, games, interactive games, flight information, or to listen to a multitude of music choices, again at no extra cost. I felt there was more leg room and seats reclined further. All this for an Economy fare. This was the FIRST time I've been able to sleep on a plane. The plane was a Boeing 777 and even the bathroom was a bit larger with a baby changing table that folded down from the wall. I have taken long flights in the past and none has compared to this one. As my Title Review states, I wish Singapore Airlines flew everywhere.","I Wish They Flew EVERYWHERE","1" "2018-09-28T13:47:43-04:00","Mobile","3","review","Recently flew premium economy from Dubai to Auckland via Singapore with the 2nd sector operated by Air NZ in premium economy. I had high expectations that were not met. Narrow hard seats that had slippery leather so pillow kept slipping when trying to sleep. Food was ok just a normal economy tray. Air NZ experience far better and it had own canin with private lavatories unlike Singapore airlines you had to share with economy class. It not worth flying premium on DIS just fly normal economy as there are no real perks","Premium economy","3" "2018-09-28T13:44:42-04:00","Desktop","4","review","Premium economy from Sydney to Singapore was well worth the extra money. The seats and leg room were very comfortable. The TV screens are larger and the offer headphones which alleviate plane noise. The food was OK and it was good to be able to order before hand. The change over at Singapore Changi airport is one of the easiest I have experienced. No need to go through a transfer station. I went economy from Singapore to Amsterdam and really wished I could be back in Premium. But on the whole I always enjoy travelling with Singapore airlines as the service is always great. Wish I could say the same about the food. But when is plane food exceptional anyway.","Sydney - Singapore - Amsterdam","0" "2018-09-28T12:51:16-04:00","Desktop","5","review","We have flown Singapore airline before & this time also booked a flit to Chiang Mai on Silk Air too. Both airlines are great. The food is excellent. The staff professional & well groomed. An excellent airline I am happy to highly reccomend.","They make the travelling a lovely part of your holiday","0" "2018-09-28T09:40:57-04:00","Desktop","5","review","Much better service compared to the last one Food was much better, staff were more friendly and hospitable, had a nice flight","Great experience","0" "2018-09-28T09:29:39-04:00","Desktop","5","review","Always enjoy travelling with Singapore Airlines. I have flown to Paris with this airline on numerous occasions and the service has always been excellent. As a language teacher, I took groups of students to Paris and always used Singapore Airlines as they really looked after my students, especially as most of them were flying overseas for the first time. I now take groups of adults to France and Singapore Airlines have remained my airline of choice.","Brisbane to Paris with Singapore Airlines","0" "2018-09-28T09:03:24-04:00","Desktop","5","review","good trip no complaints, would use again.noise level from engine's quite low asked and got a window seat.","flight long haul","0" "2018-09-28T04:48:38-04:00","Desktop","4","review","A long overnight flight in economy was tiring, even though the entertainment package was very wide. Like most airlines the pitch was never enough and having to move other people when nature calls is a problem. Food and drinks were fairly standard and reflected the airlines homeland.","Overnight Flights in Economy","0" "2018-09-28T02:48:46-04:00","Desktop","3","review","We travelled last week for the first time with this airline. We had heard good reports but our service was very poor quality. The price of the upgrade was over £600 each. We have travelled in Premium Economy many times with Virgin and TUI. They both leave Singapore way behind. There was no pre take off drink. There was one drink before lunch and one drink with lunch. And no refills. The flight attendants seemed all to have had their personality surgically removed. Maybe we just had a terrible rooky crew of flight attendants but this kind of poor quality service on a 12 hour flight was not worth the extra cost. Goodbye Singapore Airlines.","Premium Economy Poor Service","2" "2018-09-28T00:10:01-04:00","Desktop","5","review","All four legs of this journey to Bangkok and back went smoothly. The plane left and arrived on time, and the service was friendly and efficient. The food was as good as economy airline food can get, and the inflight entertainment was great. The seats weren't bad, and the overall experience of economy long distance travel was good. I would recommend Singapore Airlines to anyone.","a cut above","0" "2018-09-27T23:47:51-04:00","Mobile","3","review","The seat on board Boeing 777 is very crampy. Food is poor and the stewardess is very inexperience. To make it worse, the chief steward is rude","Service and food on board","0" "2018-09-27T23:06:23-04:00","Mobile","5","review","Recently took this flight SQ25 back home on Sunday and I was impressed with the consistency of high level service among all the crew. The IFM was excellent and very professional. I often find that if we have a good IFM, the rest of the crew and service would be great for that sector. The Chief stewardess and Leading steward was also very attentive throughout the flight and also the crew member serving our section. They even knew what type of coffee I preferred on flight, based on past experience. Wow! Unfortunately, the BTC meals I ordered were below par. The salmon with mississippi rice had a damp, flat doughy stuff on top of it, which was unattractive to look at and unappetizing. The fish was too dry. My wanton noodle soup for breakfast was so bland and boring and tasteless. Need to try something else next time.","Excellent service led by IFM","2" "2018-09-27T18:18:07-04:00","Desktop","3","review","The seats are pretty comfortable and the staff were friendly and fairly efficient. Meal service did seem to take a long time and the food was very so-so and neither of us ate much. The worst thing was that we had no toilets in our section and had to walk down through economy and stand around in long queues in a very small area to be able to use the toilet. Part o f the problem was that the meal service took so long and blocked the aisle for ages.","Premium Economy has no toilets.","1" "2018-09-27T17:54:47-04:00","Desktop","5","review","From the start we received excellent service, friendly staff, good food and comfortable seats, there was nothing to fault.","Comfortable and good service.","2" "2018-09-27T15:13:14-04:00","Desktop","5","review","We were looked after so well and every need was catered for by the cabin crew. CS Farukh and Mok Kai Yee made feel so welcome and comfortable - more so than we have ever had on any other airline. The lobster thermidor was simply the best meal I have ever been served in flight and other airline should note how Singapore Airlines do their catering.","The best flying experience I have ever had!","0" "2018-09-27T14:17:14-04:00","Desktop","5","review","Excellent seating (extra legroom purchased). Excellent Service. Experienced in flying around the world with a number of airlines. Singapore is now my first choice.","Excellent Service and Flight","0" "2018-09-27T13:54:36-04:00","Desktop","5","review","My wife and I were very well looked after by our cabin crew including CS Faruku and Mok Kai Yee who catered for our every need. The lobster thermidor was the best in flight meal I have ever eaten and other airlines should look at how Singapore Airlines organise their catering.","The best flying experience I've ever had","0" "2018-09-27T10:51:19-04:00","Mobile","5","review","I’m so impressed with this airline. This was a 15 hour flight and I was extremely comfortable. I would recommend them to anyone who has this choice ","Best Airline Ever","0" "2018-09-27T07:53:12-04:00","Mobile","5","review","This was the leg we planned to sleep on. The conversion to a lay flat bed wasn’t difficult and though the bed becomes quite narrow at the foot end it works very well we thought. Excellent food and service at your finger tips as always. Highly recommended ","These seats work well as a bed too","0" "2018-09-27T07:49:26-04:00","Mobile","5","review","The seats weren’t the newest but nonetheless there was so much room and comfort on our flight. As usual SingaporeAir gives you impeccable service with excellent meals and faultless service. Recommended ","Always a great way to fly","0" "2018-09-27T07:29:08-04:00","Mobile","1","review","Hello there, My details PNR:-RD48F5 FLIGHT NO:-SQ851 NAME:-VITHLANI/MAYUR DATE OF TRAVEL:-27-09-2018 DESTINATION:-GUANGZHOU TO SINGAPORE First incident with Ms Manish abdul wahab(air hostess SQ851) I travelled today afternoon from guangzhou to singapore while your air hotess serving food i request her can you give me extra butter if you have? Her name is ms Manish abdul wahab She replied VERY VERY RUDELY we can’t serve you as we have to serve others and started serving other passengers. I was like seriously is this a behaviour of singapore airline air hostess?it’s ok if you don’t wanna give but you should not treat a passenger like this. I was getting direct flight from delhi(india) to guangzhou(china) in (total five hours journey) but why i selected singapore airlines via singapore (total journey time approximately nineteen hours) because of your airlines name and service. But very much disappointed with this type of your VERY RUDE BEHAVIOUR In very lower class airline also i have never faced this type of behaviour. Second incident with Ms Manish abdul wahab PNR:-RCW2ZV FLIGHT NO:-SQ851 NAME:-THAKKAR/PRINUL DATE OF TRAVEL:-27-09-2018 DESTINATION:-GUANGZHOU TO SINGAPORE In flight my screen remote was not working i asked Ms Manish abdul wahab can you fix it? She checked ane replied i am busy serving other customers i will get back to you in 5 to 10 minutes but till 30 minutes it was not fixed again i called other air hostess she tried to fix but it was not fixed so she replied i am really sorry sir i can’t fix it you don’t have any problem i can change your seat so you can use screen and she changed my seat. The point is if she (Ms Manish abdul) said i will get back to you why she did’t came back and her rude behaviour is NOT ACCEPTABLE AT ALL. Beacause of this type of BAD SERVICE my friend is having a flight from guangzhou-singapore-delhi he is not going to travel anymore Details PNR:-RG5F3O FLIGHT NO:-SQ851-SQ402 NAME:-PATEL/PRANAVKUMAR DATE OF TRAVEL:-14,15-09-2018 DESTINATION:-GUANGZHOU TO SINGAPORE AND SINGAPORE TO DELHI You are going to loose customers if you hire this type of rude air hostess.","Worst behaviour of air hostess singapore airlines","5" "2018-09-27T05:49:32-04:00","Desktop","4","review","One of our best long distance flights. Could not fault the service or the food.The seats were comfortable. Nothing to complain about.","Great long haul flight.","0" "2018-09-27T04:18:21-04:00","Desktop","5","review","Absolutely the best ! Outstanding processes, services and staff. Treating people with respect and dignity, providing great service with a smile and helpful attitude makes a most pleasant travel experience, even on a trans Pacific flight. Be careful, you can gain weight on these flights. I flew roundtrip and both flights were outstanding, a great part of my vacation ! Usually the long plane flights are something to be endured, if you have a choice - fly Singapore Air and enjoy the journey as well as the vacation !","Consistently at the top - for a reason","1" "2018-09-27T04:04:42-04:00","Desktop","1","review","flown with them to houston from manchester, flight there was correct, good food, plenty of entertainment and staff on board were very helpfull. on the way back, we spent 8 hours sat in the place before they decided to cancel it, by that time there was no hotel left and it was amost 4am, we should even have landed by the time they decided to cancel the flight, no hot food nor hot drinks offered. we slept on chairs in the airport without anything to warm ourselves up. when we managed to come back i opened a claim to be told they didnt have to refund me and pay me any compensations because they were not a european airline .... cheap !!!!! disrespectful !!!!!! unappologetic !!!!! I am appauled, an airline of this standing that think they are above the law and that their customers do not deserve compensations when they land 24 hours late .... never again !!!!","very bad customer service","1" "2018-09-27T01:02:47-04:00","Mobile","5","review","Singapore airlines Airbus 350 business class is quite good with wonderful service. Seat is very comfortable with plenty of options for food , beverages and entertainment. I strongly recommend Singapore Airlines business class on this sector for Star Alliance network.","Bom - Sin business class","1" "2018-09-27T00:54:10-04:00","Desktop","4","review","This was our first time flying with Singapore Air. We had a very comfortable flight. More than normal leg room / seat size. They supplied us with socks and tooth brushes/tooth paste, nice pillows and a decent size blanket. It felt like they fed us the whole way - though some of the food options we struggled with. Watched some good movies during our flight too. The staff were all very friendly and observant. I fell asleep for a few hours and the flight attendant came and asked my Mum if I was ok. I would recommend flying with Singapore Airlines.","First Time Flying with Singapore Air","0" "2018-09-27T00:39:43-04:00","Desktop","5","review","I have used Singapore Airlines twice this year to fly to Manila with a layover in Singapore. Having previously flown budget airlines in the past (8 visits). There was no comparison in levels of comfort service etc. You really do get what you pay for and flying budget is dreadful. I found the cost only about AUD$100 more and well worth the money, I got two free meals on each flight and got to watch 4 new release movies Highly recommended!","First Rate","0" "2018-09-27T00:30:58-04:00","Desktop","4","review","Cabin crew was super friendly, food was amazing, they do not like serving wine though lol, latest movies and series kept me entertained. Provided, blankets pillows and cute little freshening up kits. awesome experience overall","Great service","1" "2018-09-26T20:34:59-04:00","Desktop","5","review","I recently had the opportunity to fly premium economy to Copenhagen from Sydney and business class on the return and am in no doubt that premium economy is a long way from business class and much closer to economy. In terms of comfort, legroom in PE is greater than economy but you’re still inconvenienced if the seat in front is fully reclined and you don’t choose to do the same. And it’s still a squeeze to pass along the row behind a fully inclined seat. This compares to the business pod where no-one can encroach on your space. Apart from comfort, the food offerings in business are way ahead, although this differs by route. From Copenhagen to Singapore, business class meals were impressive, right through to the cheese board after dessert. From Singapore to Sydney, the offering was forgettable. Definitely difficult to go back to PE after experiencing business class.","Premium economy more like economy","1" "2018-09-26T19:25:41-04:00","Desktop","5","review","Very enjoyable to flight with. Everything supplied, blankets and good pillows. So much food and drink. Good movies.","So looked after","0" "2018-09-26T17:57:49-04:00","Desktop","5","review","Always look forward to fly with SQ especially with their great service and friendly cabin crew. Also want to give compliments to their pilots. Taking off and landing was never bumpy or scary. Food was alright. Love the little cushion and blankets provided as well.","Great Flight Experience","0" "2018-09-26T17:53:06-04:00","Desktop","3","review","The meal in the flight only one choice available which is BIBIMBAP. My son which don't eat spicy food and also don't like to eat BIBIMBAP have no choice to choose other meal. He did not eat the flight meal.","MEAL IN THE FLIGHT ONLY ONE CHOICE AVAILABLE","0" "2018-09-26T15:07:36-04:00","Mobile","5","review","From start to finish the service was fantastic the crew are so professional and attentive nothing is too much trouble I would recommend them to anyone 10/10 fantastic","Best airline ever","0" "2018-09-26T14:43:25-04:00","Mobile","5","review","Singapore airline is truly a great way to fly. Aircraft is always top of the range, spacious and service is outstanding. Just that it comes with a price. If you are willing to pay for the comfort, I highly recommend it.","The best way to fly","2" "2018-09-26T14:10:00-04:00","Mobile","4","review","We either travel Emirates or Singapore Airlines, depending on departure times. We love Singapore Airlines since we always use the option to purchase extra leg room. Without the extra leg room the 24 hour flight would be a different story! Friendly staff. Food is average, in flight entertainment is average. Overall we prefer Emirates, seats are more comfortable, small cabins, much better meals and inflight entertainment.","Excellent","0" "2018-09-26T13:53:02-04:00","Desktop","5","review","Great flight, good times for departure , excellent service, would fly again with them. Went for the premium economy upgrade which helped with leg room","Singapore airlines","0" "2018-09-26T11:23:08-04:00","Desktop","2","review","Our flight was at 2.25am, and for some reason a full meal (fried fish) was on offer after take off, when we were expecting a light snack. On our flight outbound to Singapore the flight attendants regularly walked up and down with drinks of water. On this flight that did not happen. I had to ask for water because I was developing a migraine because I was dehydrated. Our row seemed to miss out on service a couple of times, with no top ups of tea and coffee. The breakfast was poor and lukewarm. One of the toilets was marked out of order in our aisle, and when I went to the toilet opposite there was no toilet paper or hand towels. This was rectified when I complained. When I went to the toilet again there was quite a queue and I asked an attendant if I could use the toilet at the front of the plane, and was told that it was for first class customers only, which I found annoying because economy passengers should have access to working toilets and it seemed unreasonable not to allow the use of toilets at the front of the plane in view of toilets being out of order in the middle, and appeared to be unavailable on one side at the back of the plane as well. Our seats were close to the toilets and they were smelly. I was very unimpressed with an airline which is reputedly one of the best in the world. Not impressed.","Disappointing","0" "2018-09-26T11:06:59-04:00","Mobile","5","review","If you are travelling long distance do not fly on any aeroplane but the Airbus A380! Singapore Airlines fly them and we recently flew 13 hours from London to Singapore in their comfortable, well appointed aircraft. Singapore Airlines has a well deserved reputation for excellent customer service. I cannot remember the last time a full trolley drink service was offered BEFORE the main meal. Furthermore they continued to serve seconds before meal service commenced. Nothing was too much trouble and their cabin crew were friendly, professional, well groomed and courteous - other airlines, take note! Great meal and beverage choices rounded up a most enjoyable flight.","EXCELLENT SERVICE ON SINGAPORE AIRLINES","1" "2018-09-26T07:25:23-04:00","Desktop","5","review","My trip to Zurich and back was on a new A380 or a refurbished cabin with new leather seats. Unlike the old style seats which you had to convert into a bed which was a nuisance, this time you can change the seat into a flat bed with a touch of a button. Unfortunately you still have to sleep diagonally with your legs fitting into a small box compartment but I feel they may have made this ""box bigger. The seat is narrower than the old style seats but those seats were way too big anyway. There are more storage compartments to stow away your things by your seat. Unfortunately they still have the same problem of limited overhead storage as the middle aisle has no overhead storage and hence the window seat and centre seats have to share the overhead storage. Also the height is narrow making it difficult to stow away larger ""cabin"" sized bags. However they have now provided more storage space under the seat in front. If you are short like me, that's not a problem as there is leg room. Food was great as usual with warm and cold snacks available. IFE is great. Toilets are spotlessly clean throughout the journey. Air attendants are pleasant and attentive and quick to respond your calls. I really cannot fault Singapore Airlines, as they set the benchmark for Business travel.","Nice new seats in A380","0" "2018-09-26T05:23:22-04:00","Desktop","4","review","Coming from Australia this is never an easy trip, it doesn’t help when you are 185cm. That said the leg room was reasonable and the attention from the attendants was excellent. The entertainment had a good selection of new and old movies. The meals were tasty but it’s never easy to eat on the plane in the cramped conditions, the wine was free flowing. I’ve travelled with a number of airlines but for long trips I’ve preferred Singapore airlines if I get the choice.","Excellent service","0" "2018-09-26T03:04:33-04:00","Desktop","4","review","The service on board Singapore Airlines is excellent and the catering is of a high standard. Unfortunately, the business class seat was one of the most uncomfortable seats I have ever flown in. To put the seat into the flat bed position it is necessary to summon the cabin crew for their assistance. The same thing applies when trying to put the seat into the recline position. The surface of the bed is like sleeping on a board, we were not provided with mattresses,One has to sleep almost diagonally to stretch out your legs, as the place provided for your feet is a small space situated to one side, not directly in front of you! It was a very uncomfortable space to try to sleep in.","The most uncomfortable business class seat","4" "2018-09-26T00:59:30-04:00","Desktop","4","review","Had to take the efficient sky rail to the correct Check-In counter and then to the correct Gate. A 21 area had minimal services. Security was conducted when the gate opened. Within 15 minutes we were boarding. This plane had more room between rows but older style entertainment system. The food was tasty and plentiful.","Adventures in Europe 2018","0" "2018-09-25T23:32:31-04:00","Desktop","5","review","Prefer Singapore Airlines to any other. Their planes are clean, the seating is mostly comfortable (unless seated next to someone large), the food is of a good standard and their service seems to be better than on other airlines.","Service on Singapore Airlines is always good","1" "2018-09-25T23:16:58-04:00","Desktop","4","review","We were provided with a blanket, pillow and headphones as we boarded the plane. Entertainment options were very good and food options were great. Real cutlery provided","Good service and facilities","1" "2018-09-25T23:13:03-04:00","Desktop","5","review","The best service possible both on board and on ground.Always a smiling and helpful team on board.Food quality is good .I wish they start the A380 on this sector","No wonder its the best airlines","0" "2018-09-25T22:22:20-04:00","Desktop","5","review","I am sitting in the lounge in Frankfurt airport waiting for my connect to Budapest. I have just had two long flights. Sydney to Singapore and then immediately connecting on to Frankfurt. I have to say that these were some of the best flights I have ever enjoyed. The planes are beautifully kept, the maintenance and safety records are superb, the food and wines are seriously good.....but the Cabin Crews are the special extra. Expertly trained and it shows. They are so courteous an helpful. The service they provide, always with a smile, is truly the ‘icing on the cake’. As long as the destinations I am travelling to are serviced by Singapore Airlines, then I would never consider travelling with anyone but Singapore Airlines. Today’s experience is the same as I have enjoyed for many years with this airline. Consistently perfect and highly recommended.","The absolute BEST airline.","1" "2018-09-25T21:29:42-04:00","Desktop","1","review","Our supposedly perfect Silkair flight was totally ruined with a 4-hour delay. (And then we watch airasia fly ontime from the other boarding gate). . Tried very hard to plead our case & throwing tantrums cos we have a connecting journey & about to lose our hotel booking in shenzhen, and might have to stay overnight in HK (which is $$$). Each time we speak to a SQ representative, they say ""no.chance"". ""We can only put u to 8pm flight cos all flights r full"". ""Sorry but we see delays very often"" ""sorry we cant help u with ur hotel cos we already put u to ur destination, despite delay"". --- all kinds of rejections. And so our superpersistent mother kept pressing to get the next soonest flight. And against all odds, SQ hate persistent people. Long story short, we boarded the soonest flight. And reached hongkong just in time for the last bus to shenzhen. Crazzy sweaty journey. Thank God It all turn well.","FOUR-HOUR DELAY & almost lost our hotel reservation & connecting journey","1" "2018-09-25T19:21:08-04:00","Mobile","2","review","On 01 Sept 2018 boarded SQ Flt from Pudong, Shanghai to Spore. Flight was almost full of passengers including from South Asia and many from China. The south Asian couple with baby opened overhead compartment to retrieve their item during flight and didn’t bother to close it. Other passenger have to do it as flight steward was not observant. During landing a PRC passenger stood up to peek at granddaughter seated forward at next row. Steward seated 2 rows in front signaled him to sit, which he did but didn’t bother to wear safety belt!! The Steward presumably from PRC appears tired and couldn’t care less. Shocking that safety standard in SQ planes had dropped and worsened by PRC and South Indian passengers, who blatantly switched on HP when plane was descending.. why can’t SQ install HP jamming if this was considered a serious safety issue. SQ cabin staff standard dropped and coupled with reckless unsafe passengers, makes flying unsafe.","Safety issues on SIA flight from Shanghai to Spore-01Sept 2018","0" "2018-09-25T19:00:23-04:00","Desktop","5","review","We have always like flying on Singapore Airlines when going back to Asia and each time we ended up satisfied and happy. This trip was exceptional and all the flight attendants were friendly helpful and pleasant. Even though the air craft was full load, the staff had a smile on their faces and inspite of the odd requests from the load of elderly passengers, they never failed to fulfill their demands. Meal was good with great choices and we had no issues on the variety of movies provided. Singapore Airlines has been our preferred choice to fly!","Our choice of AIRLINE and ALWAYS satisfied!","0" "2018-09-25T18:20:26-04:00","Desktop","5","review","Good cabin crew who were very attentive despite it being a long haul and full flight. Food was OK and entertainment varied and more than sufficient for the flight.","A great way ti fly","0" "2018-09-25T16:34:24-04:00","Desktop","3","review","Even though our flight over to Singapore was fair ,our flight home was terrible service was terrible with crew not really caring about our requests in flight movies were so old perhaps business class get more recent.food terrible","DISAPPOITMENT","0" "2018-09-25T16:21:19-04:00","Desktop","3","review","Returning from Japan it is interesting how the flight was different, this time one of the entertainment controllers had issues which is no major issue but the female flight attendant that was in our section was really abrupt with everyone. and that was. SHe never smiled and snatched things from people and gave short answers to basic questions. Maybe she was having a bad day but she put a lot of people off. Hopefully next time I will get someone else.","Staff not as friendly this time","1" "2018-09-25T16:20:10-04:00","Mobile","4","review","First time for free Wi-fi on a flight. Poor functionality though. Tolerable aircraft food. At least the wine was free. ","Great staff, nice uniforms. ","1" "2018-09-25T16:13:09-04:00","Desktop","4","review","This flight had no issues, all flight attendants were friendly and cheerful. Seating was actually more cramped than I expected, it seemed not as good as a previous Silk air flight owned by Singapore Airlines. The food and drink service was also okay.","No issues with flight","1" "2018-09-25T16:05:05-04:00","Mobile","5","review","We priortise to take Singapore Airlines whenever we go for overseas trip unless we got to know that other airlines offer cheaper price than SIA. Everything is perfect eg services, food, entertainment and etc. Smooth and safe journey. If happens their tickets on sale, we quickly compare and purchase first although we are travelling in 10 months time and that's what we always do. ","Flying with Singapore Airlines","0" "2018-09-25T14:14:45-04:00","Desktop","5","review","Two flights from HCM to Singapore then onwards to Perth the final destination.Both Flights economy found leg room fine in am 6f 2 inches the food on the first leg simple as only 2 hour duration the second full service with two options again good quantity and quality","Asian ExperienceSQ","2" "2018-09-25T14:09:31-04:00","Desktop","5","review","We flew Singapore to Vietnam return and they are exceptional. The seats, service and an inflight entertainment are great","Flawless","0" "2018-09-25T12:33:38-04:00","Mobile","5","review","Everything about this flight was exemplary. The food was excellent with a choice of local or western, the seats where comfortable and the staff where very friendly. Would definitely recommend to anyone. ","Top class airline ","0" "2018-09-25T12:03:50-04:00","Mobile","5","review","This is my 3rd time flying with Singapore Airlines. My last roundtrip of Bangladesh-Japan via SQ 447-SQ 622 & SQ 637-SQ 446 as always was so comfortable. The ever smiling and cooperative crews,good food,easy choice of my desired seat (I checked-in via the Singapore Airlines App) and in-flight huge entertainment availability obviously would make me fly with them again.I cannot imagine a comfortable long airjourney without Singapore Airlines.Highly Recommended!","Best as always!","0" "2018-09-25T08:29:26-04:00","Desktop","2","review","It is sometime since I have flown with Singapore Airlines and I am sad to say I was very disappointed. The flight from Bangkok to Singapore was standard with limited leg room. When boarding, priority was given to expectant mothers (which my wife is) – we also have a 5 year old son. On the second flight from Singapore to Paris there was no such priority – which was disappointing. The leg room on this aircraft was terrible – who decides this? Women seem to be ok. I am not a tall person but my knees were touching the seat in front - not just touching, but pressing against – so it was a very uncomfortable 13 hours flight. The short flight from Udon Thani to Bangkok with Thai Smiles had more legroom, as did my last flight to Bankgkok with Mahan airlines! The Train journey down through France also gave good legroom – on much shorter journeys. Before the flight I enquired by email with Singapore airlines whether we would be able to obtain bulkhead seats, given my wife’s condition. I was told to enquire at the counter on the day – who said that the flight was full and these seats were reserved for families with young babies. Fair enough. SO why were there three very able bodied men and one able bodied woman sitting there??? Not very good is it? During the journey it was not very intuitive to use the entertainment system. One could not just key in a channel one had to go forward or back to get where required – only to find that the program was almost finishing – with no way to set it back to the start. When we landed on time I thought thank goodness – then we had to wait almost 20 minutes more before exiting - I know not why. All in all not a very good experience – you have certainly lost my custom.","Very very disappointing","1" "2018-09-25T08:14:41-04:00","Mobile","5","review","I'd like to say a big thanks from myself and my mum for the excellent service that we received on our flight. The cabin crew were friendly and very attentive throughout the flight. The food quality on board was excellent. Drinks were frequently offered during the flight. A great selection of snacks were available in between the meal services. It was a pleasure for us to be travelling with Singapore Airlines. SQ977","1st class service in economy ","0" "2018-09-25T04:12:59-04:00","Desktop","4","review","It seems a lot to pay for some extra legroom and further layback, some noise cancelling headphones and the chance to chose your meals, but when you walk through cattle class to use the toilet, it all seems worthwhile. On the negative side, you have to use the economy toilets, which means a bit of a trek down the aisle dodging flight crew; you also have pretty close proximity to crying littlies in the front row of economy, which can be only a metre or two away. The noise cancelling headphones are a boon though for cutting unwanted noise. Even though its a bit pricey, we won't be flying economy again - I think Singapore could do this better, but it is a definite improvement over being cramped into the tiny seats further aft.","Good, could be better","1" "2018-09-25T03:26:51-04:00","Desktop","5","review","Very well designed and improved comfort on this A380 aircraft in the business class sector. The seats were very comfortable, easy to adjust, bed making is easier, everything is at a finger touch ! Very very comfortable and bravo ! The food was very good with different choices of meals, wines and good champagne. Inflight entertainment was a real deal with touch screen comfort - this is a HUGE improvement. Well done Singapore Airlines - not a wonder you are the world's best airline !","Excellent experience, hugely improved cabin","2" "2018-09-25T02:42:22-04:00","Mobile","4","review","I hope by now Singapore has improved its seats and its flat beds in Business class. I flew from Brisbane to London via Singapore and found that the seats where wider than most airlines but did not go fully flat nore didnt really give you room for ur feet when you did try and lie flat. I know the airline was in the process of upgrade / refurbishing their planes so i hope they have done this. I did like the option to select your food before flying and having the extra items that were not on the menu when on the plane. Lets see what the next trip brings.","Improvements are required","2" "2018-09-25T02:35:10-04:00","Desktop","4","review","Another outstanding flight with SQ with very attentive crew, superb food choice and nothing too difficult for them. Take off so smooth from LHR on 380 that wife did not even realise we had taken off! Good choice of entertainment on flight to Singapore. Transfer to Silk Air flight to Da Nang although a bit of a hike got the blood flowing after 12 hours on a plane. Unfortunately heavy thunderstorm delayed departure to Da Nang but crew kpt passengers informed of delay. Unfortunately the airframe looked very tired and entertainment on this 2 hour 45 minute flight was very poor as relied on you downloading which of course many people are loath to do. Good job had book to read. Silk Air are improving their fleet only hope that it will include an entertainment package similar to that offered on its parent body.","Superb flight with flawless transfer","1" "2018-09-25T02:27:54-04:00","Mobile","5","review","We flew on an A380 from Heathrow to Singapore and it was a fantastic flight. The legroom was good (I'm over 6ft and for once my knees weren't hitting the seat in front!). The entertainment system was as slick as I've seen in an airline and was very intuitive. The food was very good for Airplane food. All of it was very eatable especially the delicious dulce de leche ice cream. Toilets were clean and well maintained. Staff were absolutely fantastic. We got hot towels numerous times in the flight. Every hour or so the cabin crew would ask if we would like something to drink. There was a wide range of beverages available. Highly recommended to anyone flying to the far east!","Best flight I've ever been on","2" "2018-09-24T23:15:22-04:00","Desktop","2","review","We were so disappointed with our seating as we booked a window seat. When we boarded our flight our window seat didn't have a window. It was the worse 5 hour flight of my life. I felt very like the whole plane kept closing in on me. I would never have picked a window seat if I had known this. They should have something telling you there is no window on their website letting people know this seat has no window although it is classed as a window seat. Thank goodness we had lovely people in front of us that did not put their seat back. Don't pick seat 57J and 57 k on flight SQ215.","Singapore Flight To Perth with no window on window seat.","1" "2018-09-24T23:04:43-04:00","Mobile","5","review","warm and polite staff.service excellent.makes even the economy passengers feel as if they are traveling business class.very comfortable flight","Memorable journey","0" "2018-09-24T22:45:33-04:00","Desktop","5","review","This was a new plane & it was very comfortable with lots of room. I would highly recommend flying from Singapore to Hong Kong on flight SQ866. Staff were fabulous & flying time was brilliant.","Wonderful flight from Singapore to Hong Kong","0" "2018-09-24T22:41:30-04:00","Desktop","3","review","We were late leaving but pilot made up time which was good as we didn't have a lot of time to catch our connecting flight. We were in row 46K and 47 K which is fabulous until the people in front put their seats right back & you cannot move then. I couldn't open my IPad & look at it as it was so close to me. Apart from that the actual flight was good.","Flight was ordinary","1" "2018-09-24T22:20:03-04:00","Desktop","3","review","Well I was at sit 82 on Upper deck , this girl was serving everyone drinks , and she forgot me. I'm big and yet was transparent....she gave to everyone around me. Is it the attitude given because I asked for night mask. WOW! ...suddenly she came to me and said ""did u ask for Singapore Sling""...i said didn't but would love one. The male steward assisting her was way more cordial and professional. As we reserved 2 Oriental Veg meal (tired of eating Indian veg for 10 days) while booking , another stewardess conveniently gave 1 to another guest ,as my brother was sleeping and too tired to consume at that time. He ended up eating a combi of both Indian & continental veg. Overall , very reluctant service.","BlurBlur Stewardess","3" "2018-09-24T21:37:34-04:00","Mobile","3","review","Recently flew premium economy on Singapore Airlines on an Airbus A350-900. An overnight flight. Seat configuration on this aircraft is 2, 4, 2. in premium economy. We have flown economy with Singapore Airlines numerous times and have been very happy. Decided to treat ourselves and go Premium Economy. This was a huge disappointment!! We were seated in the centre group of 4 seats. Found the seating extremely cramped and really no better than economy. We had expected slightly more space in this class. Perhaps the 2 window seats may have felt less cramped. Food was nice but nothing special. Service was efficient but no better than economy. In fact there was no special service at all in premium economy. This is definitely not worth double the price of an economy ticket on this airline. Would definitely not recommend Premium Economy on Singapore Airlines. The space in the centre row needs substantial improvement! Suggest configuration should be 2, 3, 2 NOT 2 4 2. Not looking forward to return flight","Premium Economy on Singapore Airlines, is it worth the price?","4" "2018-09-24T21:12:57-04:00","Desktop","5","review","Punctual with good service particularly being pure vegetarian I was provided good quality Jain meal without any problem or reminder.","Good Aircraft with excellent service","0" "2018-09-24T19:33:10-04:00","Desktop","5","review","This was the first time we had flown with Singapore Airlines. Very impressed with the great service. We asked for Indian vegetarian meals which were delicious. The cabin crew that day on both sectors of the flight were extremely helpful. Great airline.","Very impressed.","0" "2018-09-24T18:11:03-04:00","Desktop","4","review","As usual a perfect combination of time, comfort and no waste of time. Even it has lower cost air tickets, flying with Singapore Airlines is travelling with no stress. This short trip is wonderful.","Just for a weekend.","1" "2018-09-24T16:19:28-04:00","Desktop","3","review","We had high expectations of Business class with Singapore Airlines. Sadly they fell way short of expectation. Our flights from Sydney to Singapore and Singapore to London were very ordinary. We had gone online to ""Book the cook"" and unfortunately it did not record on our booking. The food served was awful - really could not eat it. Staff were good and the rest of the flight was good. There were no little bags of cosmetics or pyjamas as other airlines have. As we could not get book the cook to record on our booking back, I phoned Singapore Airlines in Singapore and asked them to book it for us which they did. Our flights back form Paris to Singapore and Singapore to Sydney were much better, with excellent food and the planes were more modern as well. There was an experimental pack of cosmetics too, which was appreciated.","Very ordinary business class flight","1" "2018-09-24T16:08:50-04:00","Desktop","5","review","First time we have flown with Singapore A/Lines and it was amazing .. Staff were so helpful and food was excellent and just kept coming !! My wife's gluten free meals were really good too !! Only downside was we missed the free city tour in Singapore [can not book prior to landing at Singapore Airport and so we had 8 hours layover at airport !!!] Plenty of choice for in flight entertainment too... We traveled with Emirates via Dubai in Dec 2016 to CDG and it was not a good experience... Totally different clientele and passengers walking over seats and very noisy... Congratulations Singapore Airlines we were very impressed and if you are looking for a Overseas carrier look no further !!!!!","Wonderful fights to and from Australia !!!","1" "2018-09-24T16:08:20-04:00","Mobile","5","review","Wonderful warm efficient crew who took care of needs, nothing was too much trouble, good best of all airlines I traveled","Wonderful","2" "2018-09-24T15:09:00-04:00","Mobile","5","review","I've flown with Singapore airlines numerous times. Yes there has been good service most trips however with this one... you will definitely have trouble finding someone to TOP the EXCELLENT SERVICE LEVELS of LS PHEE KIM MENG. 1) As per usual SQ style, all guests were greeted with a smile. LS PHEE did not greet guests as if it were part of his job to greet us.. LS PHEE greeted us as if he was truly glad to have us on board. The smile and greeting was so sincere and genuine you could not help but feel that the flight was going to be an exceptional one. 2) LS PHEE must have noticed my slight limp. Due to my medical situation, my feet swell up a lot and it makes it hard for me to walk so I hobble. They also hurt a lot. However due to the flight being booked at the last minute (change of flight due to typhoon heading to HK last week) I was stuck in economy. It would have been ideal to have gotten a seat where I could elevate my legs... and then I was greeted with LS PHEE's big friendly grin telling me that he will keep a lookout for me on a particular row which could possibly be empty. If it all goes well, he will let me know so I could move. With lady luck on my side and LS PHEE, it was available and I moved forward to the empty row. Like that wasn't enough, LS PHEE offered to take my carry on for me and asked if I needed reading material since my bag was stored on top.. and if there was anything I needed before take off. After the seat belt sign was switched off, he quickly came over to ask if I need help with my bags and proceeded to ensure i was good and comfy... and entertained (got my earphones reading material etc). 3) during food service, LS PHEE ensured to look out for me as well making sure I got my meal as I liked and proceeded to check everyone else as well. This was so helpful as I was due for my next round of meds that I needed to take after meals as well. 4) now this is all my own experience but being an editor of a senior management magazine who also does reviews, I was sure to look out for other observations too. LS PHEE was friendly and helpful to all passengers and as you know, that always makes for an extra special flight. 5) last but not least, LS PHEE is equally polite, caring, and helpful to his fellow crew mates. Now dear Singaporeairlines, you have a gem of a staff here and I truly hope that you realise that:). I do sincerely hope that this email is shared with LS PHEE as well as put on his record. I'll be sure to share this on my platforms too. LS PHEE to me is the epitome of SQ serviceexcellence that I've felt has dipped over the past few years. LS PHEE has once again revived my love for the airline and faith that your service levels will keep going only one way.. UP Yours truly Sadie-Jane NUNIS Krisflyer 8230650646Seat 41H"," LS PHEE KIM MENG - SQ 805 22nd sept 855am","4" "2018-09-24T14:32:42-04:00","Desktop","5","review","This has been the most pleasurable flying experience I've ever had. The seats were so comfortable I just put on my eye shades and slept the entire time duration of the flight, I've even missed a meal because of it. And it's all good, cause I got it back later Aristotle (Aris) Johannes of the Jakarta airport. He's went above and beyond on my behalf, and I can't thank him enough.","I'm choosing my vacation destinations to where Singapore Airlines flies to","0" "2018-09-24T13:51:33-04:00","Desktop","5","review","Been using Singapore Airlines for years. I have tried Emirates for comparison purposes occasionally but it leaves a lot to be desired. Basically a poor imitator when compared to Singapore airlines. I once flew from Sydney to Auckland on Emirates A380 a few years ago. The plane was old and worn. Toilet had no hand soap for the entire flight. How unprofessional! The crew is always professional and treat passengers well. The food is usually wonderful as well. If there are any issues or feedback, just let them know. They do take comments seriously as well. Keep it up!","Still the best airline in the world!","1" "2018-09-24T11:58:37-04:00","Mobile","1","review","Seats are terrible, small, hard and uncomfortable. Vegetarian food is terrible. Fly either standard economy or go business. If u want to fly premium economy get Air New Zealand or Cathay Pacific. Their product is much better.","Fly either standard economy or business","4" "2018-09-24T10:52:40-04:00","Desktop","5","review","First time I have flown with Singapore Airlines I was very impressed with the quality of service the attentiveness of the stewards/stewardesses. The food was okay for airline food and the staff constantly offering drinks to keep you hydrated.","Long haul from Australia","0" "2018-09-24T06:15:52-04:00","Desktop","4","review","Pros- 1) Very new product and finishes didn't look cheap 2) Middle rows had their overhead luggage storage removed so the whole cabin looked alot more spacious 3) There was ample space to get from the aisle to the seat unlike my previous flight on the 787 Dreamliner (there was a bit of a squeeze because of the way the hard shells of the seats are designed). 4) Great service as always 5) Free 30mb of data for business class passengers Cons - 1) List of movies seem to have decreased in the Krisworld entertainment system.","1st flight on SQ's new A350-900","1" "2018-09-24T03:39:26-04:00","Desktop","3","review","Premium Econ on this airline means more comfortable seats. Nothing more. Our experience on Qantas last year to Dallas was much better. We were welcomed with a drink in a glass Addressed by name. Given Linen on our tables, glasses of fine wine etc. Singapore Airlines treated us like Economy but with better seats. Flew back to Sydney Economy one having paid extra for exit row. Just as comfortable. PE was a waste of money on this Airline. Qantas heaps better.","Premium Econy on Singapore Airlines no where near as good as Qantas","3" "2018-09-24T03:20:00-04:00","Desktop","5","review","First time air traveler with Singapore airlines , the air hostesses were very helpful the meals were delicious for air plane food and hot. Had a TV monitor in front of the seat which was showing all the latest movies. Seats were comfortable and roomy during our long flight ","Exceptional service","0" "2018-09-24T03:13:27-04:00","Desktop","4","review","The check in had hiccups because our names were entered wrongly. But the person at the counter was patient and smiled throughout the check in! I was seated in the middle with a stranger on my left. Usually I don't bother about that but this lady kept asking me questions throughout the flight. Worse, I could not speak her language. I tried my best to help her and I believe the head stewardess (she was in green) saw my frustration (as I could not understand her), she stepped in to assist. Even though, she could not speak the language, she tried her best to make sure the lady was alright. Kudos to SQ and the staff! My family and I did not enjoy the food though. Halal does not necessarily mean Indian food. We can have Western meals too. :)","Attention to detail","2" "2018-09-24T02:27:12-04:00","Desktop","5","review","This is my second time this year travelling on Singapore Airlines. I have never had any issues for on time travel. The economy seats are comfortable enough, and the in flight entertainment service is included (unlike some) with a great range of recent options. The service by the cabin staff is always exceptional, and the food selections are good. This flight I chose a ginger chicken for lunch and char siu fried rice for refreshment, both good quality. The ability to choose basic spirits (or even a Singapore sling) as drink options is great. Recommended!","One of the only airlines I fly","0" "2018-09-24T01:20:19-04:00","Mobile","5","review","Normally fly long distances Premier economy or equivalent. But not on Singapore Airlines as there overall package for this class is one of the best. Attentive crew their aircraft fleet is top league, I didn't even realise we had taken off. Good food, they keep you hydrated, you can grab snacks at any time if you want. Seat fine, entertainment good standard. My husband is 6'2' and he finds seats okay as well. They deserve the status of the world's best airline. ","Economy at its best ","2" "2018-09-24T00:25:32-04:00","Desktop","5","review","The ground staff had been excellent this time and the crew had given us an excellent service as they always did. The flight was on time. Cabins were clean.","Pre Viking Cruise","2" "2018-09-24T00:05:00-04:00","Desktop","5","review","Travelled again by this airline instead of the rubbish budget airlines. Fantastic service etc. In the last few days of my vacation a Typhoon hit Luzon and caused a lot of havoc, fortunately, it didn't affect Manila too much. I decided to turn up at Manila airport a few hours early to make sure I would get out alright. The check in staff asked if I would like to take an earlier flight to ensure my timely arrival for my connecting flight, I took that option. First class service ","Brilliant Again","0" "2018-09-23T23:38:32-04:00","Mobile","3","review","Just curious about their commercial about Premium economy on their plane. I booked tickets to fly to Europe. The seat is not so comfortable, the food also not so nice taste, even they offer us book by the cook. The food size small, I think same as economy class. The cabin crew also not so nice like I fly several time before with SQ. I think the service from SQ is downgrade. They don't over us extra snack, peanut or anything else. It's not worth with the price that almost double from economy class. They sould increase the service from everything. Specially for the food...","Not as good as the airline commercial ","3" "2018-09-23T22:46:25-04:00","Mobile","1","review","I would not recommend premium economy as the extra cost is not that much better than economy. The meals were the worst and we have been flying for the last seven years. When I sent an email on arriving back in Australia I was pushed aside with vague excuses.","Worst meals ever","1" "2018-09-23T21:52:49-04:00","Desktop","4","review","The crew on this flight couldn't have been more accommodating. My husband had an issue with his screen and everyone did their best to resolve the issue. They rebooted the system at least 4 times to try and make it work, but to no avail. We think the actual handset had been compromised on a previous flight. As a result we were served breakfast prior to other flyers, offered additional drinks, reading material and many apologies. Towards the end of the flight my husband was also given a voucher as compensation for the lack of provision of the in-flight entertainment. We thought this was amazing service as they couldn't offer a seat change together as the flight was too full so this was a great gesture to receive which pre-empted the possibility of a complaint. Sometimes system failures cannot be helped. It is service that makes a difference and the way the Singapore airlines staff handled this was exceptional. Would definitely recommend flying with them","Great customer service","0" "2018-09-23T20:25:01-04:00","Desktop","5","review","It was the second time I fly with Singapore Airlines and both of them were a lucky flight. Both of my flight was cancelled and they assign me to SA immediately. SA is truly saviour flight. On the last flight, it was Ramadan. The stewardess ask several people who has Moslem look whether they were fasting or not. so the fasting break menu will be provided accordingly. I saw this is a good service.","A lucky flight","0" "2018-09-23T20:06:57-04:00","Mobile","5","review","What a fabulous service and aircraft !!! Spacious seats,warm friendly staff, ample food and drink options and clean cabins. Love the fact that it was comfortable seats and enough leg space and maintained time schedules of flights. Love this airline carrier, and chose to travel again with it, in August 2018,with my entire family.","Memorable and first ever experience with A-380","0" "2018-09-23T18:20:43-04:00","Mobile","5","review","We recently traveled to the uk with 2 under 5's using singapore airlines. Start to finnish we could not fault their service,especially when it came to the small people. There was assistance through out checkin, boarding getting the kids settled on the plane, the cabin crew were amazing. The food even back in economy was first class and the kids meals were excellent. There was lot's to keep us all occupied and there was no dramas with bringing extra snacks on board for the kids. An overall good experience flying with small poeple on singapore airlines, will use again","Kid friendly flying","0" "2018-09-23T14:33:38-04:00","Mobile","4","review","It's a l-o-n-g way! After doing the trip on Emirates economy last year, I thought that there had to be a better way. SAL economy plus was a great improvement. Even with the occupants in front trampolining on full recline for most of the trip my (6'1"") knees had some space. Baggage drop off and boarding were so much better, too. Food was varied, hot and ample, whilst Catherine looked after us in a personal way and made excellent Singapore Slings. The other cabin staff were pleasant and helpful, particularly the manager. The seats, unsurprisingly, became harder by the hour, whilst the economy plus cabin was remarkably quiet, though full. The Airbus on the second leg was much more pleasant than the Boeing 777 of the first leg. On that, all that could be seen out if the window was the wing and, being located near the engine exhausts, the noise was bad. The Airbus seating was in front of the wings and engines. I don't dread the return trip like I did last year.","Making a trial bearable","0" "2018-09-23T12:56:23-04:00","Desktop","5","review","Great service sums up my flight on Singapore airlines. I never was in need of anything. Never with out water, blankets, or snacks! The individual video screens were perfect to binge watch movies I haven't seen. Flight attendants were attentive throughout the long flight and kept a smile on their face! I recommend the long flight to the East on Singapore Airline.","Great service sums up my flight on Singapore airlines.","0" "2018-09-23T07:39:52-04:00","Desktop","5","review","The flight was delayed as the connecting flight got delayed for passengers inbound from Sydney enroute to Delhi. This flight timing is very unearthly hour of 02.35 hrs , which leaves the passengers exhausted . I am a regular flier on SQ and appreciate their care and hospitality which is most of the time at best. However this last experience was not bad and not for the fault of anyone but the scheduling Rgds Rajiv","SQ Experience : spoiled by delay","0" "2018-09-23T06:54:17-04:00","Desktop","5","review","Love the ample space and flat bed. I was able to sleep for 7 hours without waking up. Service staff was very attentive. The meals were yummy and you could even preorder 'Book the Cook'. I had the lobster which was good but the beef burger was average. The meals were served restaurant style with very good presentation and very filling. The toilets were cleaned often and didn't smell even at the end of the flight. The only thing missing was the amenity bag. However, Penhaligon hand lotion is provided in the toilet. Also, the in-flight entertainment could be better, quite limited selection and movies were not latest. Almost perfect flight if you are willing to pay for it!","Absolutely Divine Business Class","0" "2018-09-23T06:03:08-04:00","Desktop","4","review","My Flight to Brunei onboard SQ 182 on 21/09/2018 at 8.40am, was a very satisfying trip, with the cabin crew doing a great job for the passengers on this flight. The Chief Stewardess did an excellent service during this flight. When I asked for some extra packet of nuts and croissants for breakfast, she readily gave me more than i expected, with a smile on her face. Overall, it was a great way to start the day and a great way to fly SIA.","A Good Airline to fly","2" "2018-09-23T05:39:02-04:00","Mobile","5","review","This was my first time flying business due to a frequent flyer upgrade. It's not just more legroom and better food on-board plus lounge access. The attitude of airport staff and cabin crew is very different too. More friendly and personal. I love flying with Singapore Airlines and am happy with economy - it's safe, confidence inspiring and efficient but the warm personal touch added in the air and in the ground makes the whole experience so much better. $3000 better for a 7 hour return flight? No, I couldn't justify it on my salary but I will do what I can to earn the flybuys points to upgrade again. ","Wow! Business is SO different to Economy","0" "2018-09-23T05:09:39-04:00","Mobile","5","review","At first, i am super excited to fly with SQ to experience their hospitality. But then, my flight from Jakarta to Singapore got delay. Though they provided food and beverages, I just worried whether I could arrived in HK according with my plan. Then, when arrived in SG, I have informed that I just missed my connecting flight. They provided me with $20 vouchers and rescheduled my flight to 7.55 PM. Ooh my worryness came through. I arrived in HK at around 0.30 AM which later on I decided to sleep in the airport coz it was midnight (public transportation has been closed except taxi - which is so expensive). I suggest that any rescheduling can be improved in the future (be mindful on your customers expectation/ schedule - maybe you can ask their preference). However, I enjoyed the flight (hot towel service, in-flight meals, and in-flight entertainment were good). ","First experience with SQ","1" "2018-09-23T04:22:22-04:00","Desktop","3","review","Have flown them many times and funny enough their plane going from Singapore to Bali was the newly style compared to the old planes used for the Maldives >< Singapore route. They charge a good fare for the flight and would imagine flying better planes for such a luxury route. Hope the new airport in Maldives would sort this issue.","Wish they would improve their Singapore - Maldives planes","1" "2018-09-23T03:25:47-04:00","Desktop","5","review","Cabin crew show close attention to every passenger, their comfort, their special food needs, and for attending to disabled, physically handicapped using toilets.","Care for each passenger","0" "2018-09-23T02:16:21-04:00","Desktop","5","review","Leg room a bit restricted. Staff were a bit shirty but overall it got me there and back safely. The food was the best food I've had on a flight.","Professional Service","0" "2018-09-23T02:01:56-04:00","Desktop","4","review","Seats were comfortable Cabin Crew were friendly and helpful and food was good Entertainment selection of movies were good I had a good flight","Comfortable flight","0" "2018-09-23T01:13:49-04:00","Desktop","4","review","Having just flown from London to Singapore and being really impressed with everything on the A380 it was a slightly less impressive flight from Singapore to Perth. Seats and legroom were fine and the service always lovely - but the meals on this particular flight really let it down. Only 2 dishes to choose from and they ran out of the one I wanted - but even if I had liked fish (which I don't) the fish main was really really ordinary - and if you're serving a tuna pasta salad as the appetiser (which was quite decent) then don't make one of the main choices fish and pasta........especially if it's really bland and who wants fish and pasta for both courses? I guess if the chicken had been available my review might have been better. Can't wait until all the aircraft are upgraded with the new touch screens for KrisWorld - the armrest controllers are inconvenient and the old system very clunky by comparison.","Meal could have been better","1" "2018-09-23T00:52:24-04:00","Desktop","5","review","Naturally I wasn't looking forward to the 12 or so hours in economy! I was very pleasantly surprised by the comfort and comparative spaciousness of the A380 Economy cabin. As usual the service from the Singapore Airlines cabin crew was exemplary, the meals offered good choices and were tasty and we arrived in Singapore on time which is a bit of a bonus departing from LHR.","A380 Economy is great!","1" "2018-09-22T21:19:09-04:00","Mobile","2","review","Ordinary is the word to describe the new premium economy on A380 SIN-LHR. Seats are just about the same as economy class. Other airlines are offering better comfort, food and service on this class. Save your money and shop elsewhere.","Save your money","4" "2018-09-22T20:49:10-04:00","Mobile","5","review","Cabin crew amazing, comfortable even in economy and the food is actually pretty good for airline food, Will always travel long haul with Singapore airlines.","The best airline.","1" "2018-09-22T20:16:35-04:00","Desktop","4","review","The food was really nice on the outward journey, which is unusual on an economy flight - however on the flight home from Singapore to Sydney it was quite disgusting - undercooked pasta and fish with a bread roll that tasted really sweet - horrible. Seats were uncomfortable and squashy, no legroom at all.","No better or worse than any other economy flight on any other airline","1" "2018-09-22T19:25:05-04:00","Desktop","5","review","We flew Singapore Airlines from Melbourne to Rome with stop over in Singapore and on return from Amsterdam with stop over in Singapore then Melbourne. All flights and connecting flights where on time. Planes were clean on each flight and staff were courteous and very helpful. Food was good and service was very good.","Great airline and staff","0" "2018-09-22T18:59:44-04:00","Desktop","3","review","We were required to do this flight on a code share basis. In direct contrast to Air NZ (which was great). The seats were small and uncomfortable. Granted there was reasonable stretch out legroom, the technology was dated(we had a reading light on a stalk) and personally i will try and avoid code share flights with this airline. i was very disappointed. Additionally the food was terrible. It was plasticky, overcooked and tasteless. I know people say on board food is generally awful, but in","Direct contrast to same class on Air New Zealand","1" "2018-09-22T18:49:59-04:00","Mobile","5","review","Hey guys just flew SQ 421 and it was simply awesome. It was a perfect business travel. The lounge in mumbai was quite good and so was the food. Flight was amazing, so comfortable . Travelled with my parents and wife and it was simply amazing. Cabin was great as well. Must try people .","SQ 421","1" "2018-09-22T17:32:37-04:00","Mobile","3","review","My first time on business class with SingaporeAirlines, checked in Kris’s flyer lounge Brisbane , food and drinks very good basic shower, toiletries, we had to leave lounge as was getting cleaned ,we were told we could use air New Zealand lounge which was far superior compared with Singapore airline, also they did general cleaning throughout our stay... On boarding our flight was quick, seats pod like and only cheap slippers and socks which were not to our expectations of business class, staff didn’t help us with setup of tv/movies entertainment system , maybe we had to ask... Seat where leather and very hard, on bed fold out with topper quit and very small pillow was very hard and uncomfortable to sleep, I slept upright in reclining mode on returned trip which was better, but seats still very hard, my meal was ordered on line before trip, chicken but a little tough, staff where very friendly, Singapore Airlines seem to be doing everything on the cheap eg no pyjamas or toiletries bag, all in toilet you don’t feel that special,will be flying qantas next time I fly..","My first time on Singapore Airlines ","0" "2018-09-22T17:23:20-04:00","Desktop","4","review","The only negative for me, I am 195cm so the legroom was a bit tight. But the crew are very attentive, service is excellent and they are always reliable.","Great service, always reliable.","0" "2018-09-22T15:56:39-04:00","Desktop","4","review","Pleased with the flight times and being able to fly direct from Adelaide and not having to transit via Melbourne or Sydney which is often the case when flying international. Our only complaint was on the flight between Singapore and Taiwan the seat area was quite dirty. There was rubbish in seat pockets and remnants of spilt drinks on cup holders and tray table. Apart from that we were happy with this airline.","Good airline","0" "2018-09-22T11:03:46-04:00","Mobile","5","review","The new business class in the A380 of Singapore Airlines is the best business class experience I ever had. Spacious and comfortable seating (sleeping), perfect service, delicious food and a great entertainment offer.....I enjoyed both flights to SIN and back to ZRH very much!","best business class experience ever","1" "2018-09-22T09:04:16-04:00","Desktop","2","review","Singapore Airlines are in a sad state - they have been dropping their service quality in front of our eyes over the last 3 years, ever since Lee Kwan Yew died. We started using Premium Economy (PE) as soon as they started this class of service between LHR and SIN, flying return three a times a year. We hoped that it would get better with time and mature into a comfortable option, but the reverse happened. We'd love to know, which designer is responsible for the distinctly uncomfortable seats: back decline angle, bad lighting, inconvenient foot support, lack of space for storage during the long flight (13-14 hours). On top of poor ergonomics, the whole seat doesn't function properly: opening and folding foot support often requires getting up to operate. Since the space is cramped, the super-sensitive control of the screen keeps kicking in against passenger's wish, preventing sleep - this problem does not occur in the Economy class! Toilet visit requires going all the way to the back of the economy section. Good food is only served on the way from London to Singapore - the supply on the return is poor. Champagne does not save the day. The worst part of the story is that we have already tried twice to get through to SIA with our comments. The response that we received was formal and lacked any substance, and did not have any evidence of trying to understand and improve. In the end, we gave up on their PE, and decided that flying Economy was altogether less stressful. Basically, PE isn't worth the premium they want the passenger to pay! Too bad ....","Premium Economy is worse than Economy","3" "2018-09-22T02:44:26-04:00","Desktop","1","review","Be very careful if you make changes to your Business Class flight or this airline will rip you off. I made a change of time only, on line, today for my business class flight. There is nothing on Singapore Airline website to advise that they will charge you more, in my case $1350 AUD$, to travel on an inferior plane/ service and then when you seek help and assistance as a Star Alliance Gold Member, they do not listen or want to help you. They only want your money. I'm very very disappointed Singapore Airlines in your poor service, poor listening skills displayed and no empathy or understanding of what a good customer needs or attempt to help a very regular business traveller. I still travelled Business Class but apparently there are class differences which are NOT explained on their website, in spite of what their customer service told me. My recommendation is to travel on another Star Alliance member as I will be in future.","Buyer beware if you wish to make changes in Business Class travel. Very unprofessional, low service airline.","1" "2018-09-21T23:31:28-04:00","Desktop","5","review","staff - excellent, legroom - great, food - absolutely yummy, seats - comfortable, plane was a little old but the one from Singapore to Manila was a new plane.","excellent airlines","0" "2018-09-21T22:18:03-04:00","Mobile","4","review","We recently flew Singapore airlines from Melbourne to Singapore with our 4 children. From the moment we got on the staff were friendly and accommodating. The staff were great with the children which made the long flight that much more bearable and even when one of the kids asked for an adult meal at the last minute they did their best to accommodate him. Food was fine, kids meals were great, leg room was ok","Impeccable service","0" "2018-09-21T22:17:50-04:00","Desktop","5","review","So many airlines are cutting costs which are noticeable when travelling economy class. I have travelled on many airlines and would definitely rate Singapore airlines at the top for economy travel. They still have the little extras like hot towels, numerous trips up and down the aisles throughout the flight with a tray of juices and water and snacks if required. They have very pleasant staff and a decent selection of meals. For the past couple of years I have used Singapore airlines as they have also offered the best price for long haul travel for the time of year I required. Will definitely use them again next year.","Keep up the good work","1" "2018-09-21T21:28:44-04:00","Desktop","5","review","Service on the aircraft is fine .Lovely to travel during the day as opposed to the overnight flight to Adelaide.","Singapore to Melbourne","1" "2018-09-21T20:59:30-04:00","Desktop","5","review","Big thankyou to the best , crew fantastic helped my wife and i at all times and arranged wheelchair and assistance , rightly one of the best airlines , thankyou ","Helpful","0" "2018-09-21T19:59:19-04:00","Desktop","1","review","Totally agree with the review from Warren B (Sydney). Premium Economy with Singapore Airlines is a total rip off. The food was inedible on the way over to London (not too bad coming back) drinks were scarce and had to wait in line to use the Economy bathrooms. I have traveled all over the world several times with a multitude of different airlines but Premium Economy with Singapore Airlines is a sick joke. DO NOT USE THEM!!!!!!","Ripped Off!","2" "2018-09-21T19:21:39-04:00","Desktop","5","review","Pleasant flight no problems usual excellent service and very clean modern A380 have used this air line many times and normal high standard.","Singapore Airlines","0" "2018-09-21T18:15:38-04:00","Desktop","5","review","My wife and I flew from Los Angeles to Singapore on Singapore Airlines flight #7 which took off Sept 4 at 550PM and landed Sept 6 at 5:30 AM local time(15 minutes ahead of schedule). It was a 21 hr flight with a 2 hr stopover in Seoul, South Korea 13 hrs into the trip, just before midnight local time. Then 6 hrs from Seoul to Singapore. The apparent two day spread is due to our crossing the International Date Line. We were allowed two free checked bags and one carry-on and one personal item. We found the airline departure area at LAX without difficulty, having arrived 3 hrs before takeoff. We printed our boarding passes without difficulty. The line was surprisingly short, given that this was a full flight on an AirBus 300. Our checked luggage was tagged and we brought it over to the nearby loading area with no problem. We have the express-type security status on our tickets so we went through security pretty quickly. After making our way to the gate, we still had half an hour to spare before boarding. Boarding involved getting on a bus for a 3 minute ride to where the plane was parked. They allowed the passengers to board through two doors, which speeded things up. We stowed our luggage and took our seats without any problems. As a 5'11"" tall man weighing 200 lbs, I found the economy seat to have adequate leg room with at least 5 inches between my knees and the seat in front of me. Once I flipped the so-called footrest up, I was able to almost completely extend my legs under the seat in front of me. They served three dinner choices at the beginning, we liked our selection of the Korean style pork. We in economy class then had free self-service access to refrigerated non-alcoholic drinks and snacks for the remainder of the flight until the morning meal was served. Two choices were offered - a Western style with eggs and a Korean style with noodles and chicken-which is what we chose and liked. The seat-backs were fully equipped with electronic entertainment including over a hundred movie choices, several TV series, music, and other programming. Of note, the mandatory safety video was unusual - the various actions and procedures involving taking one's seat, stowing luggage, buckling seat belts, donning life jacket, and bracing for a rough landing were all depicted in places other than an airplane. Hot towels were handed out both at the beginning and end of each flight leg - so 4 towels per passenger for the whole trip. We were also handed packets containing a toothbrush with toothpaste and a pair of socks at the beginning of each flight. Stewardesses uniforms were meant to resemble traditional East Asian dress and gave the stewardesses a stately, dignified appearance, Combined with their reserved politeness, it seemed to set a tone of decorum that was a relief from the sometimes cattle-car atmosphere that some air carriers seem to have, especially when flights are really full. During the stopover in Seoul, we had to take all our stuff in the cabin off the plane while they refueled and cleaned the plane. When we got back on and returned to our same seats, everything had been cleaned and we got new hot towels, new packets with toothbrushes. The checked luggage stayed on the plane. After landing in Singapore, retrieval of the baggage was simple and efficient. We found that everyone we spoke to in the Singapore airport was fluent in English and very helpful and this allowed us to make the right choice in what MRT (subway) card to get, We took the MRT right to our hotel - no cabs, no changing money- all easily paid for with credit card.","From LAX to Singapore in 21 hrs, made a lot less painful by Singapore Air","0" "2018-09-21T17:25:47-04:00","Desktop","5","review","The flight from Amsterdam to Singapore was great as boarded in early morning so a sort of all day flight. The meals were plentiful and very tasty. The staff were great. Only complaint is the person in front kept seat pushed back the entire trip.","2018 Italy trip return","0" "2018-09-21T17:23:56-04:00","Desktop","5","review","We were very happy with this trip. Food was excellent, staff very good, the plane was very clean when we boarded. The only complaint (and I guess it is normal) the person in front of us had their chair pushed back the whole trip grrrrr.","2018 Italy trip","0" "2018-09-21T16:46:45-04:00","Desktop","5","review","For my first longhaul flight from LAX to Tokyo, I went with Singapore Airlines, economy class. I got a really good deal on the flight, and I was happy with the service and amenities on the flight. Compared to my return trip on Hainan Airlines, Singapore Air was treat. They had great food options and service and a large selection of films, TV, and music. I would definitely fly with them again.","First Longhaul Flight","1" "2018-09-21T13:04:48-04:00","Mobile","3","review","No leg space in economy class. Food and drinks are good. In-flight service is beyond compare. Excellent.","Singapore airlines economy class","0" "2018-09-21T09:31:27-04:00","Desktop","4","review","We recently flew to Christchurch, New Zealand with Singapore Airline with a layover in Singapore. The flights were good across the board. Flights were booked online at the Singapore Airline website, email confirmations were received in a timely manner. Check-in at HKG was quick and easy. Our first flight between HKG and SIN departed and arrived on time and was comfortable. In-flight meal was ok, movies and other entertainment fine for a 3 hour flight. Layover at Changi Airport was as good as it gets. This is a great airport when it comes departure area and in-transit experiences. Orchard gardens, butterfly gardens, koi ponds, Osim chairs and other comfortable seating throughout the various terminals makes for a relaxing place to await outbound flights leaving Changi Airport. Our second flight from SIN to CHC was really good. Departure and arrivals were on time. Seats comfortable with plenty of leg space, allowing decent rest during the long flight. We slept surprisingly well during the flight. Meals served were decent, in-flight entertainment was sufficient with a good mix of movies and TV shows. Immigration processing was quick in Christchurch, luggage was received no longer then 20-25 minutes after we had disembarked, customs were cleared and we were picking up our rental vehicle in no longer than 40-45 minutes after arriving. Overall, this was a seamless and good overall flight experience with Singapore Airline.","Nice flight from HKG to CHC","0" "2018-09-21T04:06:12-04:00","Desktop","4","review","The service and food were exceptional as always but the old business class seating is not comfortable. I remember when it was first introduced around 10 years ago but it has never made sense. Crew have to set it up and undo it, it's hard and not long enough for someone of 195cm. I see that SQ are replacing it progressively with the more conventional format. This flight includes a very old plane which is quite worn so it may be one of the last to update alas. But crew service helped to make up. So caring.","Bring on the new Business Class!","0" "2018-09-21T04:04:07-04:00","Mobile","5","review","Economy has more legroom than what’s offered by qantas. The meals are much better. The staff are much friendlier! I saw a couple with a toddler in the row in front of me and before take off the staff asked the parents if they would like their meals staggered to help out! How considerate! On the return flight my husband and I were not originally allocated seats together. We requested to change, no problem at all! It was definitely a different experience from other airlines I have encountered!","Above and beyond","0" "2018-09-21T03:34:27-04:00","Mobile","5","review","First time on Singapore Airlines for us and had high hopes due to their reputation for being voted best airline. We weren’t disappointed - up there with Emirates for me. Lovely helpful staff and excellent food and plenty of free drinks including a Singapore Sling! No complaints at all.","Stood up to its reputation","0" "2018-09-21T02:08:07-04:00","Desktop","5","review","Great airline to travel with. The airbus 380 flew as smooth as silk with only a few bumps. The crew really do give the impression that they want you to travel well and in comfort and are very attentive.","Awesome service - comfortable flight","0" "2018-09-21T01:37:03-04:00","Desktop","4","review","Apart from having extra legroom and the seats being roomier, the food was no different to what one would have received in Economy class. As I have severe allergies to certain foods, my agent noted this on the booking (and I saw her duly note these allergies)., Unfortunately Singapore Airlines said they had received no mention of this and anyway they could not deal with specific allergies which I find very hard to believe. ((Fortunately I do carry an EpiPen with me at all times, but I always hope thatI will not have to use it!)","Perth to London flight","1" "2018-09-21T01:30:54-04:00","Desktop","4","review","I flew from JFK to Frankfurt and then onto Singapore. It is a long flight. The seats were comfortable but after sometime, nothing is really comfortable in economy. [I do not sleep on the plane] The movie selection was good but I expected the food to be better due to what friends had said but it was really only average. The staff was very accommodating, pleasant and polite.","a comfortable flight!","0" "2018-09-20T23:58:37-04:00","Mobile","5","review","we travelled with our 8 year old son for about 11 hours to singapur. he quickly feels bad on a plane, so we were a little scared. but it was very calming. the crew was very attentively and friendly. we are looking forward ton our next trip to asia!","nice staff, calming flight","1" "2018-09-20T23:05:18-04:00","Desktop","4","review","I had massive problems buying 2 tickets for my daughter and myself because both of us wanted to sit together on the way to LA but we wanted to leave LA on different dates. I actually went to SIA's office hoping they could book the tickets for me. But when I heard they would charge a hefty fee, I decided to book online myself. Big mistake. Long story short I ended up having to go back to SIA's office to correct a mistake and had to pay an admin fee for this. The flight itself was good though unexceptional. The food was similar to other airline food - a bit gluggy and unimaginative. Each of our economy ticket cost more than 2k so am not sure it was worth it.","good flight redeemed horrible pre flight ticketing","3" "2018-09-20T22:21:58-04:00","Mobile","3","review","Good plane (Airbus 380) service so so ( you have to ask for snacks or drink,the flight attendant skip systematically the apéritive before the lunch...), food less and less eatable,I have seen a drop in the quality’s of the meal during these ten past year. Cabin very cold. Even in economy the flight attendants should be a little bit more caring about the needs of their customers even if we are not travelling in business or first, it is a 12 hours flight!. Overall the company is still good but service need improvements ","Trip to Bali","1" "2018-09-20T20:43:37-04:00","Desktop","5","review","A very enjoyable experience the airport staff and flight staff couldn't have worked harder to make this a great flight experience. Because of an early arrival at Heathrow some nine hours prior to the flight they check in staff took great trouble to ensure that we were checked in immediately which avoided waiting for hours in a reception hall crowded with thousands of passengers. Both flights in this journey were very comfortable and we were able to sleep well and arrived in Sydney quite refreshed prior to six am. We will fly with them again.","An excellent flight experience.","0" "2018-09-20T19:27:58-04:00","Desktop","4","review","good flight ,usual high level of service .Meals were on a par with emirates and much better than Air NZ the only problem i had i could not book exit row seats as it was a code share ,despite going via Singapore Customer Care this was frustrating as i am 6,3 .Otherwise i did the identiacl trip 4 weeks earlier with Emirates ,the only difference was the A380 is a more roomy plane particulary if you go to the front sector of economy","manchester to Singapore","0" "2018-09-20T19:12:08-04:00","Mobile","3","review","While the staff are great the aircraft are not being cleaned very well. Just look inside the seat pocket and you’ll find old boarding passes, tooth picks and all sorts of other things. While I like SQ they need to make sure their aircraft are cleaned better","SQ standards are slipping","1" "2018-09-20T16:22:20-04:00","Desktop","5","review","I flew in premium economy for this journey thanks to the bid system available on Singapore Airlines. The system is effective, however for the bids I made it would have made more sense just to book a premium economy seat to begin with as the cost ended up the same. The seat was comfortable and as it was in the exit row had more than enough leg room in front. The missing window however was a bit of a shame. I pre-ordered my meal with the 'book a cook' feature and whilst it was nice not to have to make the decision in the air and have the meal just brought to me when it was ready, the meal didn't quite live up to expectations from the description. The in-flight entertainment system has hundreds of things available to watch making for an easy way to pass time. The screens are responsive and aside from a few pauses in shows, had no issues. There were plenty of times available to order drinks, and the attendants were regularly coming through the cabin. The flight arrived almost an hour ahead of schedule, and luggage was on the carousel almost immediately.","Efficient and comfortable","2" "2018-09-20T16:14:28-04:00","Desktop","5","review","Singapore Airlines offers an above average economy experience. Though the legroom and general comfort of the seat is no better than other long haul airlines, the service from the crew is a next level up. All requests are met with a smile, and you are made to feel like a valued customer. The small amenities pack with air socks, toothbrush and toothpaste was a nice touch for the long flight; and I don't think I have had that on any other airline. The entertainment system is full of TV shows (often whole seasons, which is an amazing step up compared to other airlines) and many movies - you won't be without something to watch. I was in an aisle seat, with no one in the seat next to me - this definitely made the flight much more comfortable. Though had someone been there, it would have been quite cramped - like most economy situations.","Best economy service","2" "2018-09-20T12:15:09-04:00","Desktop","4","review","Lovely humble staff always willing to be of service, kept all facilities spotless throughout the long flight","This airline take care of their passengers","1" "2018-09-20T08:39:16-04:00","Mobile","5","review","After several time fly with Singapore airlines and this the time to give review. Amazing friendly crew as smile always on their uniforms. Best meal and comfortable chairs. Thank you for always be the best.","Always the best airlines ","1" "2018-09-20T08:36:32-04:00","Desktop","5","review","Good experience on A380 plane - would recommend this plane for such a long journey. It took hours but the staff aboard were very attentive to our needs and supplies regular water and juice as well as a drinks trolley. In flight food was the best I have had aboard a plane and between meal snacks were welcome too. Watched the flight progress with real interest, all the countries we flew over. Quiet plane which allowed for some sleep, most passengers were considerate which was appreciated. Thank you Singapore Airlines, hope to travel again soon.","first ever long-haul flight!","1" "2018-09-20T08:14:55-04:00","Desktop","4","review","Got a 2 to go tickets otherwise this carrier is out of my budget. The flight to London is a Beoing 777, nice seats and bright toilets. Coming back, it was a A380 but I didn't like the toilet because they are dark and cramped. Food is awful. The breakfast chicken noodle was mushy it became one 'united' noodle that was disgusting to eat. Missed the nuts; the cracker pack has green peas that can break my teeth. The plane stinks and was nauseating when they get ready for meals. They provide water periodically. I watched almost 24 hours of TV/movies both ways; what a great way to fly. More Korean movies would be much appreciated. Checked in with mobile app and the passport scan is pesky and inaccurate data capture. But it is convenient because trips are all consolidated in the app.","The entertainment!","1" "2018-09-20T06:40:35-04:00","Desktop","5","review","This is a really comfortable airline.Food is very edible for air flight food.If your wanting to watch movies during your flight you need to sign up throughsilk air before boarding your flight.This is my second flight to Phuket using this service and I highly recommend it.If wanting more leg room you can organise this when booking or before your return flight.I personally found it pretty good.But opted for more leg room on the return flight home.","FLY IN COMFORT","1" "2018-09-20T06:16:40-04:00","Desktop","5","review","Recently in the month of August I have traveled to HANOI FROM BOMBAY VIA SINGAPORE. The flight was very neat and clean. Further they are providing ear phone for noise less listening the music or to hear the voice of movie. Seating arrange is comfortable means sufficient gap for leg over. Food was also good and served variety of wine, beer and wine of international brand. I like this so I booked again from HO CHI MINH CITY TO BOMBAY VIA SINGAPORE and there were lay over period is also sufficient for connecting flight. I love to fly again with SINGAPORE AIR LINE.","BEST SOLO TRIP TO HANOI","0" "2018-09-20T04:17:39-04:00","Desktop","5","review","As usual Singapore delivers on every level. Love the window seats which feel like you are enclosed in you very own space as they are placed at an angle towards the window. Plenty of room for all your bits and pieces you want to have handy, in case you want a change of pace. Love the space to tuck your shoes away too. Not much to criticise really. Very enjoyable flight.","Great airline","1" "2018-09-20T03:49:10-04:00","Desktop","4","review","For such an amazing airline, the inflight food was terrible. Check in-super efficient...she managed o tag bags all the way to geneva via Delhi.. with a change of airline.Gave me boarding cards all the way through. Organised a person at Delhi airport to facilitate my transit. Infligt service also superb and attentive","TERRIBLE FOOD","1" "2018-09-20T00:54:29-04:00","Desktop","5","review","This new A380 Business class is great. Service is great, professionnal and courteous, , food is excellent, entertainment system + choice of movies is one of the best. Also, Internet price and speed were also excellent and I could get some work done during the flight. You can pre-select your meal online and from Singapore there is a vast choice. Japanese soy beef was amazing for flight food! Overall one of the best companies I've tried!","Best business class service","2" "2018-09-19T23:45:07-04:00","Desktop","4","review","With 7 hours flying, the plane was equipped well with various entertainment that I spent the time quicker than expected. Also the service level and the welcoming were great.","Excellent flight in term of entertainment and services","1" "2018-09-19T23:32:56-04:00","Mobile","4","review","Seats could be wider. Food was not as good as expected. Service was fine, but not at the level of a Japanese airline. Seating arrangement is not ideal, with four across in middle section. Premium was effectively the same place as regular economy on our flight, and I am relieved we did not pay extra. It would not have been worth it.","Premium economy not worth a premium","3" "2018-09-19T23:16:42-04:00","Desktop","3","review","Flight crew were friendly. My seat, 34D Aisle had a side pocket that had its cover peel off. The seat recline was fine, but once the leg rest is up, my feet had to be turned sideways as it hit the seat in front of me. This seat has lost its cushion because after 1-2 hours, it became very uncomfortable to sit. After airborne, the champagne (very bad) was distributed. My excitement for the pre-ordered meal quickly turned into disappointment after my 1st bite. The noise cancelling headset helped block out some of the crying from an infant who cried for most of the flight. I'm flying back on SQ 26 and trying to upgrade to business class but sold out. Not looking forward to 8+ hours.","OVERRATED!","3" "2018-09-19T22:56:49-04:00","Desktop","5","review","The Dreamliner is an awesome plane. The staff were extremely pleasant and helpful. It was so nice to see smiles and people going above and beyond to make you feel special. The food was good (vego meal) and the entertainment system excellent. We will definitely source our options to use Singapore Air with their new planes for our next holiday.","A Dream Flight","0" "2018-09-19T21:55:37-04:00","Desktop","5","review","Recently I got invited to bid to upgrade to Premium Economy class which I got it. The experience was excellent and really feel good about this. I hope SQ will continue to give the economy passengers a chance to upgrade to Premium Economy or Business class with a good deal.","Upgrade to Premium Economy","0" "2018-09-19T21:07:53-04:00","Mobile","5","review","we booked flight for mum to singapore. in aug economy class. before entering in to flight we just un sure about set conditions but after . enter in the flight i seen the best hospitality in my life the set we so comfortable and the food was also verry good. we just love there service.","best airlines","0" "2018-09-19T20:34:02-04:00","Desktop","4","review","SQ keeps up its very good service... smooth all the way, the crews are very good this time; the space is good and temperature control is perfect!","Great Service!","0" "2018-09-19T20:22:09-04:00","Desktop","5","review","Economy class was brilliant. Two meals were served and drinks were not a problem. Yes, you might pay a little more, but well worth it. Velocity points are given and the service was superb, world class, in my estimation.","Cut above","0" "2018-09-19T20:20:59-04:00","Desktop","5","review","I like the way their organize and they are so just in time. The food is also quite good. Even you are in economy class, if you feel a bit cold you can ask for blanket.","Great Airline","0" "2018-09-19T19:29:32-04:00","Desktop","5","review","The crew on the flight have been amazing! Very polite and happy people who are eager to please and genuinely seem to love their positions and their airline. Overall the experience was great.","Best Service","0" "2018-09-19T19:04:42-04:00","Desktop","5","review","I love flying Singapore Airlines. The cabin crew are just fantastic, as are the ground crew. I like their meals - particularly Asian vegetarian. On this flight, I had extra legroom at no extra cost, which was great. Only caveat: I thought the movies could have been a little more interesting.","Very smooth, uneventful flight","0" "2018-09-19T18:49:04-04:00","Desktop","5","review","From the time we boarded our flights we weremade very welcome with hot towels, socks and toothbrush. Drinks and nibbles then arrived. Crew charming and pleasant. Two meals on long flights and water and juice constantly offered. Wished I could have thanked crew personally. I would imagine Business Class is even better. Have flown 3 years earlier on Premium Economy and loved that also.","5 Weeks and several destinations","0" "2018-09-19T18:00:52-04:00","Desktop","5","review","we flew with our kids, a 5 yo and a 2 yo, flying from Singapore to Hong Kong on their A380. asked for upper deck seat, but this aircraft has only business class on its upper deck. kids really love the IFE, they watched movies and played games during the less-than-4-hour flight. kids also liked the food offered and they also received some freebies from the FAs. it was really an enjoyable flight.","SQ 856, another great trip with a great airline","0" "2018-09-19T16:51:04-04:00","Desktop","5","review","Easy check in, friendly and superior in flight service, superb wines, great meals - the best way to fly!","Superior service - the best way to fly.","1" "2018-09-19T16:47:23-04:00","Desktop","5","review","The staff are friendly. The Service is great, seat is comfortable. In future, we will still choose Singapore Airline for our oversea trip.","Great Airline","0" "2018-09-19T16:12:21-04:00","Mobile","5","review","I had an amazing flight from Frankfurt to NY City time with Singapore Airlines for the first time for me. I was so amazed! I have never seen such a big seat... not even in the first class in Emirates. I can fit 4x times in this seat! :-D About the service.... no words needed! 10 from 10. Also very tasty food ( I had prawns). Now I do understand why the Singapore Airlines are voted for the best airlines in the world. ","Best of the best! ","0" "2018-09-19T14:43:05-04:00","Mobile","5","review","It was very good food selection comfortable overall Singapore staff made it more pleasant for the long haul from Australia the stop over in Singapore was nice lots of shops to look at then back on plane to Heathrow London Uk We will be travelling back with them .I wanted a plane with very good reviews and service history","Visiting son","0" "2018-09-19T14:30:41-04:00","Desktop","5","review","From the moment we boarded we felt welcome staff were friendly and helpful while still maintaining efficient boarding procedures. Travelling with us was our 13 year old son and the crew made him feel valued yet not condescending to him at all. The seats were comfortable and had enough leg room to endure the 8 hours to our destination. The in flight entertainment unit was glitchy in parts but worked mostly so if you wanted to watch or play it kept you amused.Food was satisfactory but brilliant and not horrible but served he purpose. Overall would be more than happy to fly with them again.","A pleasure to fly with.","0" "2018-09-19T14:21:15-04:00","Desktop","2","review","After suffering food poisoning during Singapore stopover (delaying flight by 48 hrs) my food choices were limited. I was content to just eat bread rolls or dry biscuits, but was confronted by head steward and threatened with being reported to the pilot for refusing meals offered. Food onboard was only for Asian tastes and not suitable for someone in my situation which I tried to explain but was treated with contempt.","No empathy for situation","1" "2018-09-19T13:28:24-04:00","Desktop","5","review","If you have to travel long haul I can only recommend Singapore Airlines, not only is the service and food great but the flight attendants are wonderful. A big plus for me is the cleaning of the toilets which is done regularly not like some other airlines who don't or only do it once on long haul.","Long haul with SIngapore Airlines","0" "2018-09-19T13:09:32-04:00","Desktop","4","review","The flight was very nice and considering the time on the plane, the attendants made it quite bearable. The attendants are very professional and nicely dressed in traditional fashion. The only downside of the entire experience is the airlines website. I had difficulty trying to check in and get seats. the ""manage your booking"" tab does not always get you to the correct link.","Overseas Travel","0" "2018-09-19T12:59:52-04:00","Desktop","2","review","I have flown Singapore Airlines (economy) to and from Australia and the UK or Europe on a number of occasions. The airline is invariably good, with attentive flight attendants, edible food (even in economy) and sufficient inflight entertainment for long haul flights. This time, on the outward flight the cabin was very cold however. I wanted to bring my return flight forward by 7 days and when I contacted Singapore Airlines about doing so I was advised that it would cost in excess of an additional £800 for the same flights at the same times of day but just one week earlier than those originally booked. The most that I was able to have this extortionate fee and fare difference reduced to was £475. As a result I elected not to bring my return flight forward and also as a result I will now be looking for an alternative airline for all of my future Australia to Europe flights. I am a Singapore Airlines KrisFlyer member, but this made no difference at all to the airline. Overcharging for a flight change is a very good way to lose loyal customers.","Good airline but extortionate fees and fare difference to change flight","0" "2018-09-19T10:08:07-04:00","Desktop","5","review","OMG the staff and the service on this airline in fabulous, I was so excited to flight Singapore Airlines and lets say that they did not disappoint. From the moment you checked in to the moment you left they staff was outstanding, the food was by far the best I had on a flight. I am just so sad it was such a short trip.I am looking forward to flying with them again.","OMG","0" "2018-09-19T09:43:05-04:00","Desktop","3","review","Nice flight but uncomfortable seats. Food is manageable but not the best. Have to choose this airline because it has a direct flight to my hometown. Its more convenient than taking another domestic flights and experienced a lot of delays.","Fast and efficient","1" "2018-09-19T07:20:42-04:00","Mobile","5","review","First time in Business Class with Singapore Airlines and I can highly recommend. Fantastic service, great food and drink (I recommend the champagne & Rioja - but not together!) Staff are super friendly and efficient, seats / beds very spacious and comfortable. Lounge at Manchester is shared with other airlines and people can also pay to enter, it was crammed with people when we tried to use and not one seat free, plus it’s a very depressing space to boot so don’t bother. Singapore is a very different matter entirely, super spacious, lavish and beautiful, with plenty of seats and a huge array of free drinks.","Faultless","0" "2018-09-19T06:26:25-04:00","Desktop","4","review","The staff were excellent on this flight. Very attentive and could not do enough for you. Prompt on boarding and off. in flight entertainment excellent. Great seat sizes and comfort.","Singapore Airlines the airline above all others","0" "2018-09-19T06:16:31-04:00","Desktop","5","review","I have flewn many times already with Singapore Airlines and I don't have made any negative experience so far. The cabin crew are making their outmost to give you an enjoyable flight, no matter the class you booked into. The food is everytime very delicious, which you can't say often from other Airlines. The uniforms of the cabin crew is very stylish and sexy and they even sell this uniform design on different merchendise (Bags, Books etc.) Entertainment is very well choosen and there is a huge range of movies, music and games. Seating rows got enough space inbetween especially when flying the A380. I would fly Singapore Airlines everytime again.","BEST Airline in the world - Everytime again","3" "2018-09-19T06:16:25-04:00","Mobile","1","review","Everything else would have been perfect (service, on-time flights, good food, comfy seats, great on-flight entertainment) except for the fact that they opened my luggage without informing me for a random security check. I do not know how they did it. I just received my luggage with its cover gone and its lock moved to a different position. I complained about it on their luggage service desk and even emailed them. I received a reply saying that they cannot verify when the mishandling happened, and that the incident could have had occurred after my flight. Furthermore, they cannot do anything about it. They made it sound like I was the one at fault. Great! Just great!","Lost Luggage Cover","1" "2018-09-19T05:40:42-04:00","Mobile","5","review","I have reviewed my hotel separately but the whole trip was enhanced tremendously by the service given by the staff of Singapore airways. Automatic check in was straight forward and help was in any case available. Boarding was well organised and speedy. The cabin crew were terrific (and the ladies beautiful). We were definately not treated as second class flyers despite being in economy. The meals were excellent and where appropriate, very hot. Drinks of all kinds were readily available. The entertainment was wide ranging and up to date. On our outward journey I watched 3 films and listened to two albums. The two journies passed very quickly and relatively comfortably. A great experience and probably the best airline I have ever flown with. If able, I shall fly with them again as soon as possible.","Best short break ever","0" "2018-09-19T04:17:20-04:00","Desktop","4","review","Singapore Airlines as we all know, is well noted for it's Business Class service. Flying Economy however, is just average compared to Emirates, Qatar etc. Flight attendants are courteous and pleasant which is a definite plus. Inflight entertainment is above average. Onboard food is also average but the servings are quite small. Drinks are definitely on the lean side. Wine is served in plastic cups from a bottle compared to other airlines where you can get them in miniature bottles. I asked for a refill which never happened. Later, I managed to repeat my request to another attendant who fulfilled my request relatively quick. This was an evening flight and night packs were handed out. The pack looked like they've been through an austerity drive campaign. A pair of socks and toothbrush was all that was in the kit. I did not bring with me my sleep blindfolds expecting to be provided with one and as such was very disappointed. Toothbrushes are fine but who needs socks? In conclusion,the flight was smooth and pleasant.","What to expect flying Economy.","0" "2018-09-19T03:54:06-04:00","Desktop","4","review","Yes we know it’s economy class (cattle class) but better options and quality of food is needed on long haul flights Airport staff and cabin crew were very attentive and helpful. Brought round soft drinks regularly to keep us hydrated. Typically on all long haul flights there is insufficient room in economy and as for getting up and moving round.....forget it! Flew via Singapore and no problems in transit changes. Would have given higher rating but long haul flights in economy class do not have enough room or adequate toilet facilities no matter which airline you choose. Oh to have the money to fly business class,","Good customer service","0" "2018-09-19T03:24:31-04:00","Desktop","5","review","We were expecting such high level of service as we heard for much about Singapore Airlines from our son who is working in Singapore and booked the tickets at high value for money.Unlike Korean air during Narita to Pusan & back the Indian Non Vegetarian foods were very satisfying.","Our travel to Japan via Singapore were more enjoyable due to SIA","0" "2018-09-19T02:57:52-04:00","Desktop","5","review","from checkin to singers airport the best of service. i am having problems walking very far & s.a.got me a wheelchair from perth checkin to singers & then kris air took over. 2 male stewards on s.a.planes-i only had to stand up wanting the loo & these 2 guys were there,one at front of me holding left arm & other behind me holding right arm(we must have looked quite funny). only problem was at changi when stewards let someone else have my wheel chair & we had to wait quite a long time for a wheelchair to become available. then it was good & delivered to our pickup car.","the best","0" "2018-09-19T02:47:09-04:00","Mobile","3","review","Hated the fact that the staff kept waking me up for food and drinks - seriously it's hard enough to fall asleep on those seats let alone being woke up 3 times. The food was small and not great. I couldn't eat it - was reminiscent to a cheap microwave meal... edible but just.","The staff kept waking me up","1" "2018-09-19T02:45:53-04:00","Desktop","5","review","flight service was good and the staff were friendly, we received inflight meals which were of good quality and well presented.","service was good and stop over was short","0" "2018-09-19T02:40:48-04:00","Desktop","5","review","All staff are very friendly and helpful. Cleanliness throughout the aircraft, toilets cleaned regularly. Excellent service from booking in to arriving at the destination.","Superb company to fly with.","0" "2018-09-19T02:21:05-04:00","Mobile","4","review","The transit of 2 hours truly needed if those travel from KL to SG and from SG to SYD. This is because delay happened. That also causing me to chase bus and managed to board on time. So do not underestimate the time if transit as delay flight happened from going and coming back to KL. Despite of such, I truly like the cabin crew team serving on-board during my fly at that time. They are truly good service and with care. I has no regret trying my first time on Premium Economy on this flight. The food menu was good and I truly enjoyed my journey with them. The professional service that had been given was up to standard compared with home ground flight which is only Economy. I trust that no matter which class you travel, you need to be respected and not instructed me on your own so-called service. To me, their service is good and definitely will choose again even though I need to transit and delay happened. Hope this can be improved. The flight captain did apologise to us for the delay unlike home ground flight. ","Premium Economy of Singapore Airline","1" "2018-09-19T01:40:34-04:00","Desktop","5","review","First time travelling Business Class. Singapore Airlines Brisbane to Singapore, Turkish Airlines Singapore to Istanbul, then economy Turkish Airlines Istanbul to Paris. A long way round I know but the price of the fares were worth the extra time travelling. Both flights were very comfortable, roomy with lay flat beds and service first class. We booked with ""Alpha flight guru"" and got a very good deal for our flights. I would highly recommend both airlines.","Business class Brisbane to Paris and return","0" "2018-09-19T01:31:32-04:00","Desktop","4","review","Seating excellent in business class. Seats were comfortable and very roomy. Flat bed was excellent and there was plenty of space. T.V screen was large so made viewing movies very enjoyable. Downside. staff -this varied on different legs of my trip Melbourne to singapore they couldn't care less mimimun service. Singapore to frankfurt excellent. staff attentive food service prompt. return trip also varied although food on morning flight sparce. Singapore to melbourne food service very slow. Took nearly two hours from asking what you wanted to food being served. If you want comforatble seats and a good bed then I cannot fault them. It was excellent. They just need to improve their business class service . I did note that my flights had a very big business class section so maybe they need to increase the staffing ","experience varied on different flights","4" "2018-09-19T01:16:13-04:00","Desktop","5","review","It is always a pleasant experience to fly with Singapore even on a long haul. They are just a cut above. Nothing is too much effort for the staff.","Great long haul with Singapore","0" "2018-09-19T00:43:23-04:00","Desktop","5","review","loved the customer service from checkin through to the inflight service provided. The seats were comfortable and the little pack with socks and toothbrush was great. Most definitely recommend flying with Singapore Airlines.","Fantastic airline - will most definitely fly with them again","2" "2018-09-19T00:07:05-04:00","Desktop","5","review","Our journey started in the business class lounge at Sydney, a great place to relax and wait for the flight. The boarding process was easy and we were welcomed on board with a glass of champagne. The flight was on time and we were delightwed with the meals served.","Service with a Smile","0" "2018-09-18T23:31:48-04:00","Mobile","5","review","We usually fly BA to Houston and have to go to London but when Singapore offered a direct flight from Manchester we gave it a go. It saved us half a day if not slightly longer and made the journey seem effortless. The planes are bigger and newer than most other airlines we have flown with and the staff are the absolute friendliest. We’ve booked to use them again already to go back to Houston and I can definitely see us looking for flights with Singapore to other destinations when we book trips.","Fantastic!","1" "2018-09-18T23:28:48-04:00","Desktop","4","review","We flew direct to Singapore in economy on a day flight rather than night flight. We found flying at that time to be quite comfortable in economy - the flight seemed to go quickly - we watched movies etc and arrived bright and fresh. I don't like flying economy at night trying to sleep but the day option really worked for us.","Take the day flight","2" "2018-09-18T23:11:41-04:00","Desktop","5","review","Smooth check-in all the way to boarding. In-flight service was great. Crew was attentive and had good memory. She remembered what I had asked for on my way to my seat and delivered it to me as soon as she was free. Thank you so much! Food was healthy and very good too, not too oily and not too dry from over-heating. Many thanks to the entire crew for bringing me home safely. It was, indeed, a very pleasant flight. My sincere thanks and appreciation to all of you on MI 802 for helping to fly the Singapore Flag really sky high! Keep up the good work! We, Singaporeans, are very proud of you!","Punctual, Pleasant and Smooth Flight with Good Service from Entire Crew","0" "2018-09-18T22:48:27-04:00","Desktop","5","review","First time flying with Singapore airlines for a long time. Being tall, found seats roomy and comfortable. Inflight food and entertainment to Vietnam was excellent, plane appears fairly new and modern. Return trip was on an older plane, food and seat still really good. Only downside was the entertainment screen was not clear and overall felt worn out. Would happily fly again with Singapore Airlines. Staff were friendly and accommodating.","Brisbane to Vietnam and return","0" "2018-09-18T22:25:19-04:00","Desktop","2","review","We paid more to fly Premium Economy so we would have extra space and comfort, but were disappointed on this flight. There was little space between seats, especially when the one in front was reclined. The seats were also short in length. The TV screens were a good size and the controls easy to use, but the seat pocket was small. Food and drinks wee good, though water didn't come regularly and we were pleased we took our own on board. The aisles were small so the person sitting in the aisle seat was often bumped. We were on a different airline for the next leg of our journey and their Premium Economy seats were much more spacious, and what we expected.","Cramped seating. Good service.","0" "2018-09-18T22:23:06-04:00","Desktop","5","review","A great flight wouldn't fly with anyone else, although the food wasn't that great , I think they have gone down hill a bit with their food but I still wouldn't use anyone else","Great flight","1" "2018-09-18T22:12:44-04:00","Desktop","5","review","My first flight with Singapore Airlines after being a regular flyer with Qantas. The return airfare price from Singapore Airlines was half the Qantas offered price so we flew Singapore Airlines (despite being Qantas Club members). Overall the experience was very positive. We also flew with two bikes - the bikes did the return trip without a problem and we also managed to keep our bikes and luggage under the 30kgs each so didn't have to pay excess baggage. Certainly recommend Singapore Airlines.","Excellent service and our bikes arrived in top condition","1" "2018-09-18T22:03:46-04:00","Desktop","5","review","We had a most comfortable and enjoyable trip. The flight attendants were all friendly, efficient and helpful. We would not hesitate to fly Singapore Airlines with our next overseas adventure.","Positive flight experience with Singapore Airlines","2" "2018-09-18T21:22:06-04:00","Desktop","5","review","always the best from checkin to boarding to arriving. The service is always with a smile, the food is well above average combined with a good wine selection.","allways the best","1" "2018-09-18T21:00:23-04:00","Mobile","5","review","The flight attendants are kind,helpful and patience. They remind us about sitting positions,cabin bags, and trays. Comfort for each passenger are well-provide and one of the utmost priority. In addition, including safety.","Comfortable and right on schedule","0" "2018-09-18T19:55:47-04:00","Desktop","1","review","The service on Singapore Airline is very goodie never have to ask twice for anything, As you finish your drink they ask if you want an other. There is always a steward looking after the passengers at all times and very little time spent sitting down by the staff.","A Great Airline","0" "2018-09-18T19:07:34-04:00","Desktop","5","review","From check-in to inflight, SIA crews are very courteous and helpful. They do their best to accommodate your requests. They don't just take care of their passengers, they also take care of their luggages. At the baggage carousel, you will notice that luggages are unloaded with the handles facing out towards the passenger for easy retrieval. The economy seats are comfy and more than the average economy legroom. The in-seat entertainment has plenty of choices.","Truly A Great Way to Fly","0" "2018-09-18T18:40:48-04:00","Desktop","5","review","Comfortable red eye flight from Moscow DME to Singapore Changi. Good courteous service, good food (dinner & breakfast), snacks and drinks in between meals. Flight was part of code share with Siberian Air (S7). Enjoyed the flight.","Comfortable Flight","0" "2018-09-18T18:40:17-04:00","Desktop","4","review","The past 10 months Singapore Airlines has centered a lot of focus around their new A350-900 planes and the newly improved Premium Economy class product so we decided to hop on the direct service at 11.55pm on SQ246 from Brisbane to Singapore to see for ourselves. Premium economy was spacious and head height was great for all those tall people. The plane flight in itself was superb, it was so smooth it didn’t even feel like you were flying. Plane was very clean and well maintained. New comfortable leather seats with reading lights extended from the seat but the big plus the extra recline, more legroom, extendable footrest and larger windows. If you’re aren't able to splash out on business class as the average traveler can’t I say spend that little extra on Premium Economy for the extra comfort on a long haul flight. Menu was good but presentation needs a little bit of tweaking, it’s not economy food and certainly not at the business level neither and don’t be offended by drinking champagne out of a plastic glass. Cabin crew for the flight were very polite as always but felt both meal services were very rushed and the service level is not what Singapore Airlines was well known in the early days. They’ve upgraded the headphones with noise cancellation including a superior quality pillow and blanket. You receive an amenities pouch but don’t expect to much you get a pair of socks with a miniature toothbrush and toothpaste. Configuration is 2-4-2 with a total of 24 seats in the class. Our tip, choose Row 31 even more legroom (as per photo) our choice was 31A-B on the window and aisle. Paying for Premium Economy does not give you privilege to the Silver Kris Lounge however if you are a Gold Kris Flyer or a Gold Velocity Frequent flyer and above you receive that access where you can sit upstairs for e.g. Brisbane International airport lounge and watch over gate 81 where you will embarking for your journey as it prepares for it’s departure. When in Singapore you have access to Kris Flyer Gold Lounge which is great to refresh and recharge for your connecting flight. Safe travels and happy flying ✈️ 🔴 See my Singapore Air highlight on instagram @sophie_sikalas","SINGAPORE AIRLINES NEW PREMIUM ECONOMY CABIN A350-900","2" "2018-09-18T18:30:08-04:00","Desktop","4","review","Good things - On time departure - Latest aircraft - Good Food - In-Flight entertainment screen - Cleanliness - Smooth and safe flight Things to improve - When allocated seats by computer, people of certain origin were grouped together. Not Promoting Diversity ? - Cabin staff though very professional lacked a relaxed smile and humane touch. More stressed ? - Leg room on all Economy flights of SQ is very less. I think during design phase, only measurements of South Asian's legs were taken as reference as I don't see leg room issues on Qantas or BA Economy. - In-Flight entertainment needs more variety. Being frequent flyer, I found most of the movies are listed for months.","A350 experience on SQ963 JKT-SIN","2" "2018-09-18T18:14:12-04:00","Desktop","5","review","wonderful service on both parts of the trip. great movie selection, good food, spacious, and attentive staff.","Superior flight experience","1" "2018-09-18T17:33:43-04:00","Desktop","5","review","The flight was on time and the customer service was great, we bid to upgrade from Economy to Premium Economy it was well worth the additional cost, food and drinks were perfect, i would recommend Singapore Airlines","Will be flying with Singapore again","1" "2018-09-18T17:31:10-04:00","Desktop","5","review","Everything went like clockwork, no delays and great service for on all four flights (Bne-Singapore-London return). Loved the two longer hauls in the A380, so quiet and comfortable. This was our 1st time with Singapore Airlines as previous trips had been with British Airways and Emirates. We rate Singapore the best and would love to fly long haul with them again someday.","Thoroughly enjoyed the whole trip","0" "2018-09-18T17:19:45-04:00","Desktop","5","review","First Class Service, with Singapore Airlines. All needs are met plus More. Super Comfortable seats with Generous Room Bathrooms Spotless, Staff Fabulous and Polite","Best Airline","0" "2018-09-18T16:23:38-04:00","Mobile","5","review","Flown this route twice this year....via Seoul...all flights on time...their service is what stands out from the rest...their 777s are comfortable enough but after trying out their brand new 787 on a connecting flight, it’s beginning to look a bit tired but still better than others...always clean, the hot towels always appreciated, good food selection, KrisWorld keeps you entertained...they’re one of the few airlines who still take good care of their Economy Class passengers so will keep flying them even if it costs a few extra $...","Never Disappoints","1" "2018-09-18T16:19:15-04:00","Desktop","5","review","Fly from Adelaide to Singapore then onto Phuket with Singapore air The flight and services all flights we could not complain, grand kids were well looked after and so were the grand parents. Love flying with Singapore Air Thank you","Holiday with Grand kids","0" "2018-09-18T15:48:50-04:00","Desktop","5","review","We had the most wonderful trip to Brisbanewith Singapore airline the service was so good nothing was to much trouble.and the food was amazing.we have traveled with many air lines but I have to say this was one of the best.we had a problem with our tickets and it was sorted out in no time taking all the stress away.","Trip to Australia","0" "2018-09-18T15:34:58-04:00","Desktop","5","review","Actually mine was a round trip. New Delhi-Singapore-Brisbane-Gold Coast-Sydney-Singapore-New Delhi, me & my family went for a vacation. Great experience. Right from booking to Airline ambience- dot on time performance-Comfort-In flight dining-hospitality. That's precise reason we chose Singapore Airlines :)","Amazing Experience","0" "2018-09-18T15:29:07-04:00","Desktop","3","review","We had a lovely flight Melbourne to Singapore with great staff and service and we both managed a good sleep, but our flight home was terrible. We left Singapore at 10.30pm and were served snacks, then later a less than average dinner, so lights were not out until around 3am Melbourne time leaving 4 hours to sleep before landing at 7.15am. But then lights came back on an hour and a half out of Melbourne for an awful breakfast of half frozen rolls and muffins. So the maximum sleep time was less than two and a half hours - not enough for me! Also the staff member serving us was not at all friendly and rather abrupt. Maybe he was having a bad flight too!","Overnight, but no sleep","1" "2018-09-18T14:59:50-04:00","Mobile","5","review","Great staff and service. Love the hot towels. They catered easily for food allergies, I was jealous of the meals my husband received due to his seafood allergy, but all the meals were very nice. Singapore sling drinks are great too. Amenities are clean and well monitored. An excellent airline, with caring staff, we plan to fly with Singapore Airlines again. ","Would happily fly with again","0" "2018-09-18T14:20:26-04:00","Desktop","1","review","There was a time ,everyone loved and enjoyed traveling Singapore Airlines In 1990’s and 2000’s ..it was undoubtedly No1 Airline not in Asia but whole world and retained its Charm and crown till Big three Qatar,Emirates and Etihad Stole that crown away..And believe me their are Valid ReasonsFor the same.I travel around the world 7-8 times.I traveled this week from Del to Melbourne via Singapore SQ 403 business class And I was not very amused and happy to see where Singapore Airline has headed once loved by the world. I traveled just 2 days ago from JFK to Delhi via Abu Dhabi, the service and seats they had was just dream compared to Singapore a 380 ..First I was given a 17 K seat which was Crappiest cramped seat I have been on A 380 business’s Class on any airline I couldn’t stretch my legs on this seat and it Was a nightmare ( see picture below)As I expected business class seats to recline 180 degrees to become full flat beds this seat did not I wanted to take a nap And couldn’t as this was not fully reclining seat, Singapore Airlines has answer why was I fooled into paying business class seat which Did not become 180 full flat as advertised it is a shame and disgraceful. Entertainment Kris flyer is from another era still old fashioned as compared To etihad’s Ebox one emirates entertainment system ICE is world class.If I summerise Ethiad's or Emirates's business class is better than Singapore’s First and and and I was stuck in Singapore Business Class. Singapore airlines should either have disclaimer about this worse seat Or shouldn’t sell these seats giving there customers a raw deal.Check out picture below the front of my seat was like a brick wall one couldn't nudge on this seat..It was really Disheartening to see once a favourite airline of the world and mine Now being disintegrated like this but reasons for the same Are valid and are self implicated. Etihad and Emirates don’t cheat their customers by selling Them something else showing them something else it was really appalling .On Etihad Business class seat of my travel just 8 days ago to JFK on Ey 100.while coming back I was so happy by Etihad service I paid $ 1500 To upgrade myself to first class as I just loved Etihad service and wanted a taste of their best and I was blown over by it.i am so so disappointed ,disheartened That I couldn’t wait to land and write email wrote of this horrible Experience in flight itself ..I wrote to Singapore airlines and got a clumsy response of changing my seat I mean it is so disgraceful and appalling. This may be my last Flight on Singapore airlines ever.God Bless","worst Business class In world","10" "2018-09-18T13:24:37-04:00","Desktop","3","review","Travelling in the A350-900 economy class was a very basic experience. The seating not that comfortable. The service standards were OK, meals passed the test. Costs not competitive.","Very basic exprience","3" "2018-09-18T12:34:51-04:00","Desktop","2","review","We paid extra to fly Premium Economy over to Singapore and then ordinary Economy on the way back . To be quite truthful it was not worth paying the extra ... the food was ordinary and the service no different regardless of the Class . We were quite disappointed .","Premium Economy vs Economy","2" "2018-09-18T11:41:06-04:00","Desktop","4","review","I flew IAH/Manchester/Singapore/Denpasar and the reverse home. Business class flights on SIN were wonderful as usual. Staff impeccable, and food sublime. Only a couple of issues... the lay flat seats were terribly hard. I had to use my blanket as additional padding. When you are paying so much to lay flat it should be comfortable! Also, the DPS to SIN flight was sub business class, glorified economy as it lacked privacy and ALL bags had to be put above as they had no storage for take off and landing. Not what I expected/paid for. Bus Class no longer gets amenities package other than sox and eye mask. I suppose having generic toothbrushes/paste, shared lotion, etc in plane bathrooms saves money. Ear plugs would be nice to have back as well. For the cost Wifi should be included. On a positive note, when SIN was delayed an hour out of singapore waiting for late passengers I was worried about making my connection in IAH. The first leg staff were changed to different staff out of Manchester, so I had to revoice my concerns before leaving ""stopover"" in England. Surpisingly there was a Singapore airline representative available as soon as I deplaned in IAH to help me whisk through baggage/customs. I was greatly appreciative.","Awesome Singapore service","0" "2018-09-18T11:14:51-04:00","Desktop","4","review","Great experience. The food was just slightly below Cathay Pacific Airlines but very good. Could add soups during the in between times of the main meals. Great counter service as there was an airport closure in Boston and the whole east coast of the USA and the counter staff tried so hard to get us into Boston but took us 4 days. Will fly again with them.","Great Service from start to finish thank you","1" "2018-09-18T10:57:41-04:00","Desktop","5","review","Singapore Airlines is the best airline in the world, always the best for their clients. I know what I can expect from the service and what I get during the flight. Excellence service & food, wide range of entertainment choice and the friendliest crew in the sky. The Singapore Girl cannot be copied.","Best airline","1" "2018-09-18T10:50:51-04:00","Desktop","5","review","Singapore airlines from economy to business class the service is excellent. The seats are comfortable, the crew is always great, and the food very good. The extra baggage allowance makes it difficult to fly any other airline.","Excellent customer service","0" "2018-09-18T09:55:55-04:00","Desktop","5","review","Absolutely excellent from beginning to end. Polite and helpful cabin crew and fantastic service throughout. It's a long flight and you are looked after all the way.","First Class Airline","0" "2018-09-18T09:55:35-04:00","Desktop","3","review","Flew actually several SQ flights in Aug/Sept 2018 in Singapore Air Business(LAX-SIN-Jakarta; Bali - Singapore to LAX: Great service. roomy seats -- very much so; miserable way for lie flat seats -- at 45 degree angle. Who sleeps at home at a 45 degree angle. Also, food quality has deteriorated over the also 3 years. My steak was tough and tasteless. For the price Singapore air charges, they could give high quality, tasty food. SQ saves money since we really can't send food back to the kitchen while on board. Row 15, bulkhead is-great lie flat seat IF a person is less than 6 feet tall; otherwise a tall person has to fold his/her legs to fit in the seat. My wife, being shorter than I found it very comfortable; I changed seats b/c I could not fit in comfortably.","lots of room in Business class seats","1" "2018-09-18T09:48:54-04:00","Desktop","5","review","Good service, flexible. When you need extra drinks or snacks, you only need to ask. Very nice and polite staff.","very nice flight","0" "2018-09-18T09:18:14-04:00","Mobile","5","review","Polite courteous and on time. Food plentiful you for des and also could ask for snacks whenever. Ample leg room for the 26 hours flight to Nz with plane change in Singapore. We travelled on 5 different routes over 3 week period all without singapore airlines. Faultless.","To the other side of the world.","0" "2018-09-18T09:18:07-04:00","Desktop","5","review","Every aspect of this flight was a pleasure. The crew were amazing, the food was really good and we were as comfortable as you can possibly be bearing in mind it's over 12 hours of flying. It comes as no surprise these have been voted best airline.","Simply the best","0" "2018-09-18T08:42:52-04:00","Mobile","5","review","Good service well look after and and excellent food we use them those time for our long flight to bali and they live up to being number one airline in ever way looking forward to our return home with them ","Holiday flights ","0" "2018-09-18T08:31:34-04:00","Desktop","5","review","Singapore Airlines has been one of the best in my life so far when it comes to flying. I had been using this carrier for 20 years every now and then and it never disappointed me so far. I used to travel for both business and leisure using this airline, and it has been a love affair. I travelled multiple regions, Australia to India, USA to India, Australia to Singapore, Singapore to within Asia Pacific. The only time I found the other airlines having an edge over SA is when you travel from Singapore to Malaysia or Singapore to Indonesia or Singapore to Thailand. I see that these regions dominate their local lines, for e.g Malaysia routes are dominated by Malaysian Air, Garuda for Indonesia, Cathay for HongKong, Thai Air for Bangkok etc.. Except for one or two incidents in the entire 20 years, Singapore ground staff and Air Crew are the most professional people you would come across. They are friendly, accommodative and very patient. I never lost my baggage with this carrier, never had a problem finding my seat of choice, never had an issue with the weight of the luggage while checking in. My incidents with SA were that we had booked a bassinet seat while traveling with my little one, they had confirmed only to tell me later that it was not available when we were boarding the flight. The second incident was that they screwed up my meal order, but later the captain came over to personally apologize and handed me a check for USD 50 as a gesture for an apology for their wrongdoing. The third incident was when we were traveling from Singapore to Australia, due to the lack of knowledge the girl at the check-in counter held us back for almost 1.5 hours stating that one of the passports didn't have the right visa etc, which was a total mix up and we were waiting with small children for a long time. Other than this, there wasn't anything that sticks in my mind. My most recent trip was to India from SFO, it was one of the best flights you could experience, time of travel, transit time everything was perfect. The only glitch was SFO ground control teams had a situation that delayed our flight takes off and it cascaded to the connecting flight, but at the end, it was a slippage of 40 minutes overall - so not an issue. This was the first time I traveled in Economy Saver zone, now that the airlines have become so innovative that they keep reducing inches between your knees and the seat in the front - I must say, it was decent leg room but I did have some knee pain at the end of the trip from Singapore to SFO, it continued for a couple of days and then I was okay. I think this is something that the Airlines can get better at instead of scheming the customers into such situations. So overall, its a great airline any day. If you find SA servicing the routes you are looking for, just go for it and book it. You'll love the experience!!","The most consistent Airlines for the last 20 years!!","0" "2018-09-18T08:29:12-04:00","Mobile","5","review","I had a wonderful experience on this airline. They were very friendly and accommodating. They had an enormous selection of tv shows and movies to choose from which was great for the 9-10 hour flight. They don’t normally offer iced black tea but made me some when I asked which was very nice! I would definitely fly them again!","Great airline!","0" "2018-09-18T07:59:12-04:00","Desktop","3","review","The Amsterdam to Yangon connection with Singapore airlines is relatively fast and has decent departure and arrival times. But there are certainly cheaper alternatives. Seating in economy have acceptable leg space and incline backwards but are narrow. Luggage allowance amazingly generous: 35 kg! Singapore airport is spacious, quiet and has enough shops and catering. But distances are quite large and one often needs the (automated) trains that connect terminals. This requires time and attention, but works well. Food is acceptable, drinks need to be asked after the first round. Arrival and departure time on schedule. Staff are pleasantly [polite and speak proper English.","Good flight, decent food, expensive","1" "2018-09-18T07:44:04-04:00","Desktop","4","review","WLG-SIN via MEL. Its one of their older 772’s in the previous regional configuration. Suffice to say a bit tired and the seating, while perfectly adequate, falls well short of their current business class standard. That said the convenience of departing from Wellington makes up for it. Service and food very good but the entertainment options were, in my view, somewhat limited. SIN-CDG. A380. Surprised at the seats which I found uncomfortable when in a sitting configuration. OK however as they were good as a bed and this was a night flight. Again service and food very good though entertainment once again limited - I did not even bother as literally nothing appealed. No movies worth the effort and only two documentaries. Check in very efficient and both aircraft kept clean.","Good but not the level I expected given this airlines ratings","0" "2018-09-18T07:27:36-04:00","Desktop","5","review","Just fantastic. Great crew. Nothing too much trouble. It's a long flight but it went pretty quickly. Food, the best we've had on a flight.","Possibly the best","0" "2018-09-18T07:26:31-04:00","Desktop","5","review","Having travelled on other airlines I was really surprised at how much more comfortable long haul is with Singapore Airlines. The seats have foot rests! The cabin staff where completely professional and it felt as if each traveller received individual service. The hot towels received on boarding were so refreshing after all the time it takes to pass security at Heathrow Airport and the food served much appreciated.I really enjoyed the 'Singapore Sling' too.Meals, drinks and rubbish were cleared as soon as finished with, so keeping your space uncluttered. Baggage claim at Changi was quick and efficient .All in all impressive.","It doesn't get better than this","0" "2018-09-18T07:26:04-04:00","Desktop","5","review","Private Check In, Private Lounge, Full VBreakfast Spread pre-Boarding, Service to the umpteenth degree, onboard Suite and Service beyond expectations......Dom Perignon flowed the ENTIRE FLIGHT! And who else gives a Lalique gift bag containing perfume and other goodies?","First Class Suites","2" "2018-09-18T07:24:27-04:00","Desktop","5","review","Singapore Airlines takes service to the next level compared to most airlines and the food and presentation is better than a lot of restaurants I have eaten in. Window seat is not to all tastes as you have to sleep at an angle, centre aisle seats are better for night flights.","Great airline","2" "2018-09-18T07:21:37-04:00","Desktop","5","review","Very comfortable seats, good and reach food, excellent entertainment program and very helpful personnel","On of the best airlines I ever took","1" "2018-09-18T07:01:38-04:00","Mobile","5","review","As always, everything was just perfect - the food, the drinks, the friendly service and the A350 provides such a wonderful and comfortable flight! The ability to have a flat bed for the entire journey certainly made a tremendous difference at the journey's end.","Well done again, Singapore Airline!","0" "2018-09-18T06:57:52-04:00","Desktop","4","review","Recently, I've been traveling via budget airlines but have traveled via SQ in the past. It's nice to see that they still have the same level of service that they're known for. The food quality seems to have deteriorated a bit, but it might just have been my choice of dish. I still love the Krisworld Entertainment channels, good selection of movies/shows and even stations. Still one of my favorite airlines, and would definitely fly with them again, budget permitting. :)","Great service and Entertainment options","2" "2018-09-18T06:52:58-04:00","Mobile","1","review","Having flown Singapore Airlines before having children they were great so we booked again with them. However this flight with an infant and a 2 year old has been nothing but problematic. The biggest issue is all of our seats separate from each other even though this has been booked for months. Having spent 9 hours on the last day of my holiday trying to resolve the issue we were told to go to the airport and hopefully our 2 year old can be seated with one of us, despite their policy that under 5s cannot be unaccompanied. Having spoken with other parents this seems to be a common theme for Singapore with great service if you don't have kids but a terrible experience if you do. Maybe I'll try them again once the kids are 18.","Terrible For Families","0" "2018-09-18T06:36:59-04:00","Desktop","5","review","Great service, on time flight, great seats and bed for a long haul flight. People are friendly and helpful. Just love flying Singapore Airlines.","It's a great way to fly","0" "2018-09-18T06:32:19-04:00","Desktop","5","review","The familiar feeling. Home away from home. Excellent service and facilities. Should never be taken from granted.","Home away from home!","2" "2018-09-18T06:15:15-04:00","Desktop","4","review","Excellent airline to fly with, they make you feel special without trying. Flew to Singapore by Boeing 777 which was fine and had a five hour stop over then on to London in an Airbus 380 (quite an experience). Overall the food and service on both legs of the journey were very good with very friendly and attentive staff. The inflight entertainment was very good and varied as these are long flights and you cant sleep all the time, a good film will always work. I would gladly travel with Singapore Airlines again.","The long journey home","2" "2018-09-18T06:05:06-04:00","Desktop","5","review","SQ's new 380's are a real improvement. Plenty of storage and room to walk around and wardrobe big enough to actually use. Same great staff. Nice sheets and quilt and full size pillow. It is just so comfortable. The old suites were good but this is the next level The only down side, the air vent has gone.","First really comfortable bed in plane ever","3" "2018-09-18T05:33:19-04:00","Mobile","5","review","Singapore airlines always seem to provide Fantastic service. And I love premium economy the food is always good and the legroom is great as I’m quite tall.","Singapore Airlines consistently fantastic!","0" "2018-09-18T05:18:29-04:00","Desktop","5","review","Everything about this airline is wonderful, from check in to the aircraft to the crew. We have had a number of flights with Singapore and never experienced a delay. Transfers at Changi, probably our favourite airport, are easy and seamless.","The best","0" "2018-09-18T05:16:29-04:00","Desktop","5","review","This flight costs like economy but rides like first class. From the moment we boarded our 9plus hour flight we were pampered (yes pampered!) by the most courteous, attentive, efficient flight attendants we have ever had. The plane has barely taken off and you are given a hot steaming towel to wipe your hands. Moments later you are given a menu. The flight information was presented in the most unique way; each section of instructions was demonstrated by actors and each subject used a scenic place in Singapore. We watched with rapt attention so as not to miss the beautiful scenery. It was genius! The food was excellent, the service stellar, and the leg room and spacious seat was much more than economy plus on competing airlines. We have flown overseas a number of times but have never experienced such a comfortable and enjoyable flight! The best part is that their prices are competitive.Needless to say, we highly recommend them.","Best flight experience ever!","0" "2018-09-18T05:05:15-04:00","Mobile","3","review","Flew recently to Europe on Singapore airlines. We were looking forward to flying with them as they already get good reviews. I must say we were disappointed with the plane, extremely small seats, they ran out of food, and the service was just ok. Return trip from Rome was better with Singapore airlines, this plane was newer but then when we changed planes from Singapore to Perth the plane was old and the seats tiny and less leg room then Jetstar...probably won't fly with them again, wish we had flown with Qatar again. ","Disappointed ","1" "2018-09-18T04:28:51-04:00","Desktop","5","review","It was a long flight but the in flight entertainment really help to kill the time. The food served also meet the expected standard as well as the stewardess service. Lucky to have one seat empty in our row, so we can stretch our leg and rest comfortably.","Wonderful experience","1" "2018-09-18T04:23:50-04:00","Desktop","5","review","We always take Singapore Airlines whenever we travel to Europe. Service, food, entertainment and amenities are all superb. Changi Airport is also our favorite airport for lay over.","Incomparable flight experience!","0" "2018-09-18T04:23:15-04:00","Desktop","5","review","Singapore are the best airline for our family to travel. Comfortable and Changi airport is the best in the world!","Singapore are the best","0" "2018-09-18T04:04:53-04:00","Desktop","4","review","It was our first time using Singapore Airlines we were not disappointed, the staff were extremely efficient","First time using Singapore Airlines","0" "2018-09-18T03:52:00-04:00","Desktop","4","review","The crew were all so friendly and nothing was too much trouble. The food on the way to Singapore was absolutely delicious.","The friendliest airline","0" "2018-09-18T03:47:30-04:00","Desktop","4","review","My husband and I took our daughter, her husband and their 3 kids - our beautiful grand children to Singapore for a holiday. Our grands were thrilled to be on the flight - so excited. They wanted to do so much in so little time on the plane, but I guess because of the time factor, they watched movies and a couple of them just nodded off to sleep. It was a good flight. The flight attendants and service was really nice, but I did not particularly enjoy the food this time around?? I have flown Singapore Airlines many times before and I have had no issues at all. Maybe it was a one off thing :-)","An experience with the Grand-children","0" "2018-09-18T03:44:55-04:00","Desktop","5","review","A last minute decision to send me on a trip to Sydney ended up with me in First Class on the way out when the rules said I should have been in Economy. I travelled outbound via Frankfurt where I was surprised to be greeted by ground staff to lead me to the lounge before the next leg. The lounge itself was spacious, with a good selection of food & drink. We had a 777 from FRA to SIN, with 1-2-1 seating. The ""seats"" are wide and fold down into a flat bed, for which I was supplied with pyjamas. Service was very attentive, and I had pre-booked an Asian favourite for dinner. At Singapore I had to find my own way to the lounge (the horror) but as I have been there many times it wasn't a problem. To my surprise I was ushered through the main First class section and into ""The Library"" which was suitably quiet and featured waiter service. SIN-SYD was on an A380, also 1-2-1 layout, but this time with half-height walls and sliding doors creating mini-cabins. This was another lie flat bed, but I actually found it the least comfortable (the best was SQ's latest business class seat/bed on the way back). Generally the whole trip was superb.","Great service all the way","2" "2018-09-18T03:23:34-04:00","Desktop","4","review","Friendly staff but not going out of their way to make you or kids happy. No special attention or gifts for kids (other than getting the meal first, but this is done by ALL airlines) . everyone got a special treat with a pair of socks and toothbrush. we used the Planepal- no problems","Good travel experience","0" "2018-09-18T03:23:28-04:00","Desktop","5","review","A wonderful flight, with very helpful & attentive cabin staff. Great food, quality papers & magazines like The Economist. One concern I have is the narrow entrance space of the overhead locker in the Airbus 380. I was unable to fit my backpack through it. It needs to be at least 10 to 12 inches (25-30cm) wide.","Excellent, caring service & delightful food","1" "2018-09-18T03:18:48-04:00","Desktop","5","review","Although it's economic class, this flight has the most confortable seat with a great pillow. The food are good for Asian, can't say about another type because I didn't have it.","Excellent Economic Class","1" "2018-09-18T02:54:54-04:00","Mobile","5","review","With so many budget cuts with airlines these days its wonderful to see an airline that doesnt cut corners it makes you feel safer in the air when they dont skimp in other areas the food is good for economy food and the cabin clean and comfortable we paid a small amount extra for exit seats from sydney to singapore and they were worth every cent. Our experience with songapore airlines is always great","Our favourite airline","0" "2018-09-18T02:53:00-04:00","Desktop","5","review","Orderly boarding. Warmly greeted even at the plane door. Comfortable seats even in economy. Service is top class, fast and efficient. Superb on board flight entertainment.","Always the best","0" "2018-09-18T02:49:33-04:00","Desktop","5","review","Very good airline. on board service very good well looked after. flight on all the aircrafts was on time. would fly again with them","very goos sevice","1" "2018-09-18T02:42:33-04:00","Desktop","5","review","have flown with singapore a few times now and never been disappointed,check in easy ,seats comfortable and great legroom for a long flight, food is good for airline food no complaints, service good, overall very good","excellent","0" "2018-09-18T02:41:54-04:00","Desktop","5","review","It was a pleasant surprise to be seated on the upper deck of the Airbus. Plane was noticeably quieter than other smaller jets. After the 12.5 hour flight we felt less drained than previous experience.","Comfortable first flight on Airbus A380","0" "2018-09-18T02:39:37-04:00","Mobile","5","review","Singapore airlines are probably the best airline in my opinion for service and politeness nothing was any trouble I asked them for more leg room as my wife suffers with cramps in her legs it wasn't a bother to them I witnessed one passenger get angry at them because he had a meeting the plane was delayed due to incoming connection flight being delayed so they had to wait for those passenger they never lost their composure if it were me I would have the man was totally out of order then when we were boarding he refused to get on but they talked calmly to him he eventually got on even while on board they were amazing on passenger kept asking for food every hour and they were greeted with a smile never an issue I highly recommend these top class service","Excellent airline","0" "2018-09-18T02:33:46-04:00","Desktop","5","review","Everything about this flight was right. Two bags were included with a carry on. Check in was efficient. The full flight was boarded quickly and took off from the gate right on time. The food was included and was great and filling. Service was prompt and friendly. There were plenty of bathrooms so you didn't have to wait. Entertainment was wonderful and also included.","Was I in coach?","1" "2018-09-18T02:28:51-04:00","Desktop","5","review","I would like to share my feedback on my recent & first trip With SQ. and why i choose to fly with SQ As per business need in my current organisation all ""C"" level need to travel frequently so with our corporate travel agent i book SQ as they ""Preferred"" & from my other team who has ever traveled with SQ they always says It's THE BEST! So I thought personally why not to feel it and see what’s make it best so i discovered promotion at SQ site and decided that's it’s the time where i need to experience, in-spite of long flight i thought i will have more time to explore so I flew. So I travel from Delhi to Bangkok via Singapore and vice versa. Amazing experience overall and what I have heard mostly ""Great food"" indeed it is and it exceeded my expectations Hindu meal- Non Veg- Best food I have ever had, best in class entertainment options ( i like specially Hindi movies collection from Asain part) although SQ 401 seems a bit outdated to me looking at entertainment options however even though all looks good to me, in lavatory all amenities were perfectly placed majorly i have seen everything and mostly i found clean and tidy too. SQ 978 which we boarded from Singapore to Bangkok was again perfect, cabin crew is happy to help you for everything that one need, i have to mentioned because economy class at times been treated secondary which i didnt felt while travelling with SQ. when I was travelling from Bangkok to Singapore- SQ 975 as seat was not getting adjusted I thought it’s non recliner but flight attended tried to adjust and informed its recliner seat and i was in forward seat zone not sure name Sarifash ( maybe) offered with great smile in case I would like to shift as it was short flight I didn’t wish to move but i could feel empathy! and that's what matter. what i love the most is Airbus 380- 800 SQ 406 while i travailed from Singapore to New Delhi, huge aircraft and i choose to be at upper Deck which was good idea. Meals were served hot all the time and if one has order any special meal they serve first to them then anyone. They kept us servicing water/Drinks so good in case one has long flight. Staff make sure that everyone get equal attention and they nailed it, if one starts travelling with Singapore Airlines would choose only to fly with SQ because it's The best!","Travel if you wanna know what is likely to fly with best airline in the World","0" "2018-09-18T02:27:16-04:00","Mobile","5","review","20 years travelling PHILIPPINES with SINGAPORE AIRLINES 💕💕💕 STILL THE BEST AIRLINES for us.. Foods are delicioso, CREWS are very nice, kinds. Amazing aircraft. It's like a home for me😉.. More power Singapore Airlines!! More Power Captains and Crews!! The Best among the Rest😘","MABUHAY PHILIPPINES ","0" "2018-09-18T02:21:14-04:00","Mobile","5","review","Haven’t flown SQ for about 20 years, as it’s typically one of the more expensive airlines, and it still remains as one of the best experiences to date. The food was good but not great (a little too salty) but the service from the flight attendants was truly warm and sincere. I prefer the 777-300 over the A380 as I feel the A380 upper deck is a bit low. Really a great product!!!","Sweetest, most attentive service ","0" "2018-09-18T02:12:58-04:00","Desktop","5","review","Great airlines. On time, comfortable seats and a very comfortable journey. Staff very pleasant and obliging. Highly recommended.","SQ great experience","0" "2018-09-18T02:10:20-04:00","Mobile","4","review","We traveled on the 3 September 2018 in the morning, on the day the typhoon was predicted. Singapore Airline brought forward the time of departure from Perth and there by was not affected by the typhoon. A couple of hours later the Kansai airport was under water! The service was great and the meal from Perth to Singapore offered Salmon as well.","we’ll done","0" "2018-09-18T02:06:47-04:00","Desktop","4","review","Flew on a return journey with a singapore stopover for the Gran Prix. As ysual, great airline & staff - clean on time & friendly. New style aircraft (Airbus 350-900). Modern aircraft, comfy seats & plenty of room. Our seat selection was not ideal being adjacent to storage cupboards, used by flight staff. Meals & service was quite good, though turbulence created problems with breakfast service. Ticketing & check-in was trouble free.","Consistently good airline with quality staff & service.","1" "2018-09-18T01:55:36-04:00","Mobile","5","review","We flew to Singapore for the F1. Our flight was punctual, the staff were friendly and helpful. The food is nice,the entertainment is awesome. We have looked at the cheaper airlines once you pay for all the extra theres about 20.00 difference to the price. Singapore you dont have to pay for the extras it just comes standard. Definately recommend Singapore Airlines😊","Friendly helpful Service","0" "2018-09-18T01:53:33-04:00","Desktop","4","review","check in at melbourne and singapore was very good but not at colombo, the staff even forgot to gover me my ticket back that would have made my 2nd leg of my journey very difficult. after paying a good fare they didn't allow my travel agent to reserve a seat of my choice ,, why ? most unprofessional food was ok nothing to congratulate about. compared to thai on the similar route only transit singapore is much easy the rst was almost same.","a good air line professional but check in at colombo was not good","0" "2018-09-18T01:52:00-04:00","Desktop","5","review","This was our first time with Singapore Airlines and I wasn’t disappointed. We were well looked after. Food was good. The staff are professional and friendly. Cabin crew uniforms were the best we’ve seen in a while. Wouldn’t hesitate to fly with them again.","Good experience","1" "2018-09-18T01:47:47-04:00","Desktop","3","review","The service from SQ is getting from bad to worst. They used to have first class service even if you are on economy. Once I hurt my leg and limping, they don't even bother to offer help. I won't pay full price for SQ unless they have massive discount or promotion.","Lousier and Lousier Service","0" "2018-09-18T01:26:28-04:00","Mobile","5","review","Again..... best carrier in the world... polite. Nice food .... you can even have seconds... happy to pour alcohol and treat each person as special Always asking if u need more or help or any other services Recommend ","Another safer fantastic flight ","2" "2018-09-18T01:21:54-04:00","Mobile","5","review","Have flown with Singapore Airlines a number of times. The service has always been wonderful. Really like the refreshing towel you receive before take off the toiletry bag with socks toothpaste toothbrush the friendly polite service from the attendants and the food. Would highly recommend this airline when flying.","Best Airline ","0" "2018-09-18T01:15:43-04:00","Desktop","5","review","What a great airline. The prices are comparable with others and there are a good choice of leaving times. Economy is never comfortable but Singapore Airlines do their best to make the flight very tolerable. The staff are always smiling and make customers feel at ease. the food is absolutely sumptuous and you would find it hard not to find something to your taste. The seats are, well, ok for economy, enough leg room as long as you're not very tall and gangly. The interior looks and is clean. Having made several long haul journeys, I put Singapore at the top of the list. I would love to experience first class, that must be amazing. Ah well, still doing the lottery. If you choose this airline, you'll be in good hands.","Singapraise airlines","0" "2018-09-18T01:15:31-04:00","Desktop","5","review","The worst thing that can happen to anyone travelling is to be ill before take-off. In my case from the day before. I will not go into full detail, but a badly cooked chicken was the cause of my problem. Having said that once I was aboard the plane the cabin staff looked after my every need. I could not have been in better hands on the 9 hour flight. Please do not think this care was purely because they could see I was unwell. We had travelled out to Singapore then New Zealand also all the way back home with Singapore Airlines and every time the experience had been exceptional. If we are fortunate enough to travel to Asia or Oceania, in the future, Singapore Airlines will be our first choice.","Economy Class, but with 5 Star treatment","1" "2018-09-18T01:14:16-04:00","Desktop","3","review","Well there is not much to complain apart from the fact that the whisky they serve is red label. Also the attitude of the stewards was a little lackluster while traveling back to Kolkata from singapore. I asked for a non-veg meal and I was told I will have to wait till everyone else is served to get it since I was listed as veg. ( not sure who did it ) Everything else is at par with Emirates. Also did not understand what is the use of distributing menu with so many pages full of options when they server just two kind , veg and non veg.","Average","0" "2018-09-18T01:08:28-04:00","Desktop","4","review","Long flights are so uncomfortable but Singapore airlines staff are very accommodating and the food is good.","My favourite international airline.","1" "2018-09-18T00:57:30-04:00","Mobile","5","review","The flight was very good. The airline staff very co operative . They adhered to all request with a smile. The food served on the airline was hot and as per request. Made the long journey feel very very comfortable","Singapore Airline excellent service","0" "2018-09-18T00:55:54-04:00","Desktop","5","review","As always we were greeted by very friendly staff who couldn’t do enough to assist their passengers. The food was reasonable, but not charged extra for. Aircraft was spotlessly clean and tidy. When you rang for assistance they came immediately!","Great Airline","1" "2018-09-18T00:45:41-04:00","Desktop","5","review","Always find this aurkine, very friendly, pleasant and enjoyable. The stewardess are really lovely and nothings too much trouble","Long","0" "2018-09-18T00:44:55-04:00","Desktop","5","review","I usually travel economy in exit rows but thought I would try PE this time. Get Priority check in, baggage tags, express customs and priority boarding after business. No lounge access. 32 seats in separate PE cabin in 242 config. Flying to SIN had 31C (aisle), flying home to MEL had 34E (one in). 31C has extra legroom because it’s the first row behind the bulkhead which means window passenger can get out and in without disturbing you. Main downside of R31 is screens are mounted on bulkhead so a little further away to watch. I was pleasantly surprised that R34 legroom and width was also excellent but aisle passenger would still have to get up for me to get out. R34 positive is no one is behind you so not disturbed by others grabbing or knocking you seat. Screens better than economy as are provide headphones. Seat has more recline, leg rest and footrest. Also bulkhead behind R34 is sloped so still get full recline to seat. I preordered the meals online which turned out to be a great option as you got food first and also exactly what you wanted. SA Service always excellent. Would fly PE again as seemed ok value for extra money.","First time in SA Premium Economy","0" "2018-09-18T00:43:48-04:00","Desktop","4","review","Flight attendants were friendly, food and drinks were really good. I would love to fly with Singapore airline. It is unfortunate that Singapore airline's hub is at LAX and I needed to connect at LAX for my trips.","Better than I expected","2" "2018-09-18T00:41:55-04:00","Desktop","4","review","This was my first time flying with Singapore Airlines. I usually fly premium economy on my regular visits to New Zealand but on this occasion I chose to fly economy. I was happy with my aisle seats and there was enough leg room (although being only 5ft tall that's never really an issue). The food was average in my opinion. In-flight entertainment was good with plenty of choices of films, radio and TV shows. The cabin crew were very attentive and extremely well turned out - the ladies looked so elegant and the men looked very distinguished (other airlines should take their example). My other disappointment was that the booking class I flew didn't qualify for any airpoints under the Star Alliance scheme so sadly I didn't earn any from the thousands of miles I flew to and from NZ.","First experience with Singapore Airlines","0" "2018-09-18T00:40:40-04:00","Desktop","5","review","We travelled to Paris and return via Singapore and thoroughly enjoyed the experience. We have flown Singapore Airlines before and found it very good. Previous to this trip we have flown with several other airlines (including Thai - Terrible!! ) But will now stick with Singapore as our Airline of choice.","My airline of choice","0" "2018-09-18T00:39:12-04:00","Desktop","5","review","Efficient and on time, Allow stopovers in Singapore and fly into one city and out of another without increasing the fare. Changi Airport amazing.","A good experience with Singapore Airlines","0" "2018-09-18T00:34:23-04:00","Mobile","5","review","Great trip, good service. Food okay! Was a long flight but in flight entertainment was good, plenty for all the family. Usb Sockets aplenty and the live mapping of journey was great.","Trip to NZ via Singapore","0" "2018-09-18T00:32:16-04:00","Desktop","3","review","Everything was fine - Service and staff were efficient. My wife and I picked extra leg room seats which cost us quite a bit extra (around $700) but they were really worth it. We were annoyed however that one passenger complained about his seating and so they moved him into the same exit row seats as us. But he did not have to pay the extra $350 Makes one wonder if that was a smart ploy by someone or did they lob one of their staff members there at the last moment. Suppose we just have to cop it sweet. Seat width on the new planes are quite tight The boarding of the 4 Singapore flights we took to Europe and back were always delayed to almost the last moments. This meant 2 of the departures were delayed which is unsatisfactory. They did pick up the time in flight but it is annoying waiting to get onboard . The food on board was very average with poor options (they always have rice or curry) and by the time they came to us they had run out of our prefered meal. Not very happy about that","EFFICICENT FLIGHT AND FRIENDLY STAFF","1" "2018-09-18T00:29:42-04:00","Desktop","5","review","Everything was really good from seating to food, entertainment and great staff on board could not fault anything!","Flying Singapore airlines","0" "2018-09-18T00:22:15-04:00","Mobile","4","review","The seats were pretty roomy.. Good space between leg and seat in front. Food was OK. Service wasn't too bad either. Movies were OK... A bit overly American however. Quite a few to choose from. Nice flight. ","Good flight","0" "2018-09-18T00:21:23-04:00","Mobile","5","review","I don’t think any other Airlines will give such an Excellent inflyt service. The Crews approaches are excellent. They really take care of their Passengers. I always prefer SingaporeAir.","GV","0" "2018-09-18T00:17:20-04:00","Desktop","5","review","Our first time flying with Singapore Airlines and we were very excited due to the good reviews we had seen. Staff were very friendly and helpful. Good in-flight entertainment with newly released movies and series. The seats are also more comfortable than most economy seating. We weren't crazy about the food though, it was fine, just not extremely tasty. Will definitely fly with them again.","Great airline","0" "2018-09-18T00:17:10-04:00","Mobile","4","review","If you have the money business class is the only way to travel. Access to The Lounge provides great opportunity to refresh after a long flight. The in flight service is second to none. Seats that recline to a flat bed together with complimentary slippers, blanket and pillow make for an enjoyable flight and you will arrived totally fresh and ready to start you holiday experience. Make sure you take advantage of the online menu ordering for a spectacular feast. I highly recommend Singapore Airlines.","Totally Relaxed","0" "2018-09-18T00:16:11-04:00","Desktop","5","review","Every aspect of our flight was exceptional. The Flight Attendants were very polite and helpful. The food was good with variety of choices.. We would definitely choose to fly with Silkair and Singapore Airlines from Cairns to London. Paul & Jenny","Excellent in every respect","0" "2018-09-18T00:14:09-04:00","Desktop","5","review","Everything about SQ spells Class. The aircraft interiors are well maintained, the hot towels in Economy are a luxury, the food choices are very good, the smiles on the faces of the attendants never fade, the punctuality is second to none, the IFE is top of the Line. Very difficult to pick any negatives with this airline. Definitely a great way to fly. Cheers","Top Class service from an Airline that never fails to deliver excellence in all departments","1" "2018-09-18T00:14:04-04:00","Desktop","5","review","We have used Singapore airlines a few times now. The service is so much better than the other long haul airlines. My only niggle is that the vegetarian food is very repetitive, not everyone likes to have curry for breakfast, lunch & dinner. We are using them again in December & are very excited to be one of the first to fly on the new airbus.","Always good","0" "2018-09-18T00:13:24-04:00","Mobile","4","review","We flew economy to Singapore and couldn’t handle the small seats and hard seats so up graded to premium economy in Singapore.Had a good flight.But the area around seats is very tight.My husband is very tall so he struggled.In the front row was great but when you move in to a row it’s tight.Food was okay.Wouldnt say fantastic.","Ireland,England and Scotland","0" "2018-09-18T00:12:22-04:00","Desktop","3","review","Seating very good staff very good entertainment screen very complicated with no instructions. Food very average. Fillet Steak I believe was braising steak. Lamb chops were covered in Garlic which was not mentioned on the Menu. I cannot tolerate garlic.","Check every airline first","0" "2018-09-18T00:06:45-04:00","Desktop","4","review","For a 16 hour flight, across the international date line, meals and sleep time was managed perfectly ( business class helped).","A long, long flight","0" "2018-09-18T00:05:34-04:00","Desktop","5","review","When I tried to change my review for Dream Native resort, Tripadvisor made it nearly impossible. Thanks for nothing. I probably will not write any more reviews for you.","Great airline but Tripadvisor is very difficult to work with","0" "2018-09-17T23:59:50-04:00","Desktop","4","review","It had been a few years since I have flown Singapore. They didn't let me down with all of my flight connections on time, good food, and great on board service. We flew premium economy which is one of the better premium economy services that I have used. However, as someone who is 6' tall, I think the Qantas premium economy is slightly better in regard to leg room. The seats are still very good by class, but I found in the A350 the seat in front has a steel block mount under it which I had trouble getting my feet comfortable around. But as far as leg room goes, very good and seat width very good.","Has always been one of the best airlines and still is","0" "2018-09-17T23:59:14-04:00","Desktop","4","review","Flight was good, seats very good but when putninto bed mode, they are hard, not very comfortable. Not easy to speak with your partner due to seat design, Ideal for business travellers wishing to work. We had an issue and to date Singapore Airlines have not responded to our messages. Very poor customer service.","Comfortable long haul flight","0" "2018-09-17T23:58:29-04:00","Desktop","5","review","We have flown Singapore Air before and enjoyed the experience, so were happy to fly with them again to the UK. Singapore Air has always provided us with a comfortable flight even for the long hauls. I find their Economy seats to be the most comfortable of all the other Economy seats we’ve had. The cabin staff are always friendly and attentive and the food and drink are of quite a decent standard for Economy travel. A further enticement to fly with them is to have a stopover in the wonderful city state of Singapore. Changi Airport is a marvel. This time we landed, were processed through Immigration, collected our luggage and in a taxi to our hotel within 30 minutes! Unbelievable, the fastest of any airport we’ve been to. I highly recommend Singapore Air.","Enjoyable and Comfortable","0" "2018-09-17T23:55:27-04:00","Desktop","5","review","One of the best airlines. Very attentive, very friendly, (and also very good looking) flight attendants. Great aircrafts with spacious seating. Excellent food. Top in class logistics (flights always on time, luggage is transferred quickly, etc).","SQ is best!","1" "2018-09-17T23:52:46-04:00","Mobile","5","review","I fly a lot and find the service and quality of food, seating etc. on Singapore airlines to be exceptional. This time, my first in business class with them was amazing. Not from Manchester, but in the return from Chiangi, you could book the chef (I had lobster thermidor!), and the lounge at Chiangi was amazing (in Manchester part of an ""ordinary lounge"" is cordoned off). The staff on board are exceptional. The plane is always clean in all cabins and there is a huge choice of entertainment. ","The best airline","0" "2018-09-17T23:44:43-04:00","Desktop","5","review","I traveled in Singapore air line last Octomber when i was going to bankok. it was good one nice experience. food was good service was good. only problem that i had was when on the way back to singapore from bankok they ran our of chicken meals they give us card packs also","it was good one","0" "2018-09-17T23:42:52-04:00","Desktop","5","review","The first time we flew with Singapore Airlines and definitely not the last time! The cabin crew were so helpful and very quick with service. Will definitely fly with them again!","Great service","0" "2018-09-17T23:40:41-04:00","Desktop","5","review","A very good Air Line had no troubles at all. Food was good and service very friendly. The A380 to date is the best Plane I have been on.","Excelent Planes and Friendly service","0" "2018-09-17T23:36:13-04:00","Desktop","5","review","Best premium economy seats. Very comfortable long hall trip. Worth every cent paying for the extra leg room. The economy service is good, great selection of entertainment and the staff give great service with a gracious smile","Long haul in relative comfort","0" "2018-09-17T23:34:11-04:00","Desktop","5","review","Love Singapore Airlines! The staff are so warm and friendly nothing is too much trouble for them. Had problems with my remote for the movies so did a few other passengers but they either fixed the problem or moved the passengers. The food was great and the little extras very welcome. Would recommend them anytime.","Excellence","0" "2018-09-17T23:30:46-04:00","Desktop","4","review","This airline was as usual very professional and all but one of the four flights I took on this journey was on time, the last being 15 minutes late. The food was good as far as airline food goes and the service was as usual excellent. I would always recommend Singapore airlines, but as a rule I don't stick to one airline and take the shortest and most cost effective flight available.","professional and friendly","0" "2018-09-17T23:25:27-04:00","Desktop","5","review","I have been three times on this flight...the staff are superb, the seats roomy (compared to other airlines) for a big fella....I'm 6' 1' and have broad shoulders. It's probably the best aeroplanes I've been in for comfort/food and staff.","Best airline for this journey by a long way!","0" "2018-09-17T23:22:33-04:00","Desktop","5","review","Would highly recommend this airline booked in easily no delays comfortable seats very friendly professional staff and yummy in flight food","Professional staff","1" "2018-09-17T23:21:48-04:00","Desktop","5","review","This flight was a returning to New Zealand after one month holidays in Portugal. My review will be based on my experience only and will share my personal opinion regarding the flight and wont consider the airport, lounges, etc for the results of this review as the airports are mainly managed by other companies than the airlines. Important to refer that we were flying with our two small girls, 2y and 4y at the time, and this can give support to other families. On the first leg, between Frankfurt and Singapore, we went on boar of the 777-300ER with the new interior. I love the A380 aircraft, but this one from Singapore is outstanding. As soon as we went on boar (late due to the ""organization"" of Frankfurt airport and ground staff support) we received a warm welcome on board. They were very concern about the comfort of the kids, something that several airlines forget about. - Drinks given before take-off they were ok ( I prefer Etihad Mocktails) - cabine is very well designed - seats very comfortable, even though I prefer the ones on other airlines where a wider space is provided for your feet's when on a lay down position. - food is really good. Very good quality of the products, mainly the cheese. Few variety but very good, - entertainment was good, very similar to the other airlines. - nice games, puzzles, colouring sets and others have been provided to the kids, - food and drink always available - Singapore opted for a type of seats that wont allow you to swap from seat to laydown position without leaving your seat (refer to several videos online). you will need to stand up and call for assistance if you don't know how to do it. It can be considered not the desirable but it provide definitely an higher comfort for a better sleep. Staff is very kind and always around to support, and even to pamper our little ones. The only negative point was the flight between Singapore and Christchurch, as the aircraft is a 777-200 with quit old interior. Screen very poor quality, and less entertainment (movies). rather than that, all the quality from Singapore. Will recommend anyone to consider Singapore on their next flights, as you can have much more for less money. Our coming trip will be through Singapore for sure.","So far, only the best airline","2" "2018-09-17T23:14:09-04:00","Desktop","4","review","Crew was attentive and service standard remains as immaculate. Inflight supervisor was ensuring all went well and the crews are cooperative.","Maintaining Service Standards","0" "2018-09-17T23:10:40-04:00","Desktop","4","review","the seats are very comfortable, the service is very good, very friendly staff. Changing planes in Singapore, again very friendly crew on SilkAir. The food is better then other airlines.","overnight flight to my holiday","0" "2018-09-17T23:09:59-04:00","Desktop","3","review","We didn’t go solely for the gin! But it would’ve been nice to have had the choice... Honeymoon trip to Australia - we were so looking forward to the flight (especially as Singapore Airlines has such a good reputation) as it marked the start of a two month tour. Soon after take off we asked for a pre-lunch gin and tonic but were to there was no gin on board! Unbelievable! They offered us a tiny plastic glass of warm sparkling wine and a celebration cake, which wasn’t at all what we wanted. We found it disappointing. The staff seemed stretched and stressed, and the service was not as good as we expected (and we are undemanding travellers) We felt we were being penalised for travelling economy","Honeymoon and not a drop of gin to be had!","1" "2018-09-17T23:09:42-04:00","Mobile","5","review","We flew to Singapore to rendezvous with family from Australia for a two week holiday. Check-in at JNB was friendly and efficient. A relaxed start to a long haul flight. Once on board our cabin crew made every effort to settle us in with the hot towels plus a juice or water. Seating was more than comfortable with the added comfort of footrests in economy class. The cabin crew remained attentive throughout the flight and regularly visited our block of seats. There seemed to be more attendants for economy class than on other airlines. During the flight, I noticed a passenger near us needed assistance to get to the bathroom. Stewards were specifically allocated to the gentleman throughout the 10 hour flight to check on his well-being. The stewards remained completely unobtrusive, despite these regular visits. Really professional. The menu offered a choice of either European or Asian meals, catering for the diverse passenger mix. We tried a selection of both during the flight and enjoyed the variety. Refreshments or drinks were available throughout the flight, nothing was too much trouble. The inflight entertaining was fabulous. I watched a selection of everything on offer. A favourite sitcom, a current box office movie and even played some games! Really spoilt for choice. Like the catering, the entertainment offered something for everyone. A great flight and a fabulous beginning to a wonderful holiday. We would definitely fly Singapore Airlines again. Highly recommended! ","Wonderful Economy Class","0" "2018-09-17T23:08:03-04:00","Desktop","5","review","It's always a pleasure and enjoyment to fly on Singapore Airlines when going overseas. Liked the in-flight food and screen entertainment. The air stewards/stewardess are generally friendly and helpful.","Travelled overseas with Singapore Airlines most of the time","0" "2018-09-17T23:07:41-04:00","Desktop","5","review","We have flown several times with this airline and the reason for this is that they have a good safety track record, the A380 is a bit more spacious and the crew are so nice and helpful. Nothing is too much trouble and its always service with a smile.","great airline and fabulous staff","0" "2018-09-17T23:02:29-04:00","Mobile","5","review","We have flown to Australia numerous times three times with two other airlines but after our first time with Singapore wouldn't fly with any other airline, excellent service great food and always been on time.","Excellent airline","1" "2018-09-17T22:58:39-04:00","Desktop","5","review","First time flying with Singapore airlines and wasn’t disappointed. Crew were very friendly and made sure we were fed and watered throughout the flight. Food was very good. I am diabetic and was originally going to book for diabetic meals but saw reviews on it and went against it, so had the main food that was serviced and was impressed with quality and flavour. The airbus coming back was a lot more comfy and more leg room then the standard plane going out. Check in was straight forward .","Not disappointed","1" "2018-09-17T22:57:37-04:00","Desktop","5","review","Its our first time flying to Singapore Air and it really amazes me because the seats are very clean, wider spaces compared to Cebu pacific and lot of choices for entertainment, as they have monitors and free earplugs (though same with emirates). I am really happy that even Avengers Infinity war is already there. We flew August 2018, and movies and songs are updated. Food are exquisite, really like the red wine and white wine ( to help me sleep). What I don't like is the connecting flight wherein we need to flew first in Silk Air. The space is too narrow, I felt sorry for the couples with babies because only few babies have there bassinets, though its only 3hrs flight, still they need to work on there spaces. But in general, Singapore made us very comfortable and would look forward to book there again.","First Timers!","1" "2018-09-17T22:54:07-04:00","Desktop","3","review","On a long overnight flight to London our premium economy seats were in the back row of the section. We were separated from economy by a flimsy partition wall and ineffectual curtain. Directly behind us were 2 crying babies. I felt very sorry for the parents and I know it can't be helped but I think the divider should be more solid sound barrier. Also when seats in front were reclined it was almost impossible for me to get out. I was very disappointed in this- my first experience in premium economy. And it was very expensive.","Premium economy depends where seat is","1" "2018-09-17T22:46:19-04:00","Mobile","2","review","I flew to Brisbane starting my trip from Danang to Singapore with Silkair continuing with Singapore Airlines from Singapore to Brisbane. Seat assignments were done in Danang. I was told will have aisle seat emergency exit with leg room on the long haul sector and surprisingly I got a 56 row at the back of the aircraft. It is dissapointing as specifically requested not to be on the back of the aircraft .Regretfully all revealed while on board and no seats were available. I usually have no issues with SIA as I fly frequently. Cabin crew were attentive but ground staff in Danang fell short of promise...","Assignment of seat a broken promise.","2" "2018-09-17T22:41:19-04:00","Desktop","4","review","Good flight the staff were very friendly, meals were fine we almost missed our plane due to bad train experience from Singapore but they managed to get us through. Can not fault them. There is a bit of leg room on the plane (dream liner)","Great flight","1" "2018-09-17T22:37:07-04:00","Desktop","5","review","An overall great experience. Even the long flight from Singapore to Frankfurt was good because of the comfort of the seats and the excellent meals. I'm afraid economy class may be out of the question for long flights in future. I would rather fly fewer times in business class than more flights in economy class. The lounges before the flights were a very good start to the trip.","The service and comfort of the seats were amazing, but then we were flying business class!","1" "2018-09-17T22:34:52-04:00","Desktop","5","review","The flight from Mumbai to Singapore was delayed by 4 hours and that disrupted our next schedule as our next flight was just with a difference of 2 hours. But Singapore airlines made it up to us by making all the arrangements. as we landed in Singapore our tickets for the next flights were ready and we were also provided with a hotel room to refresh and rest. We were on a leisure trip so we were not affected. I am not sure if someone on a business trip will appreciate it. But we had a overall very good experience.","Good experience with Singapore airlines","1" "2018-09-17T22:26:29-04:00","Desktop","5","review","This flight is very comfortably timed for travelers from India. It leaves close to noon; so airport counters are not too busy, you are not too tired and the immigration lines move fast. The flight is comfortable with good lunch, entertainment and by the time the 2nd movie is wrapping up - the descent into Singapore begins.... you get a good glimpse over of Kuala Lumpur as you land into Singapore. The sky has just started getting darker and if you are lucky, you could catch a thunderstorm from your flying position... I did ... (as see in the photo). the staff are nice and courteous and the overall experience is good!","Mumbai Singapore - day flight","1" "2018-09-17T22:22:41-04:00","Desktop","4","review","great experience , smooth flight thru singapore / silk air takes good care of you and .you are well fed and hydrated.","Mumbai to Singapore to Mandalay with Singapore airlines and silk air.","1" "2018-09-17T22:19:42-04:00","Desktop","5","review","It was the most convenient and comfy travel for me. Aside from i dont need to take another airline in going directly to Davao, its comfy and the crew were nice and assisted me well. I slept so well with a blanket and pillow; the food is so nice.When i had my layover in Changi Airport, my tiredness from the flight was relief with the amazing ambiance of the airport like i want to roam around and stay longer. All i can say is i wanna take another flight and choose the longest layover as possible so i can explore Singapore even for a day! For my luggages, i dont have any problem its safe and i claim it directly to my destination.","Convenient and Amazing travel experience directly to home :)","0" "2018-09-17T22:17:35-04:00","Mobile","5","review","This airline has put itself head and shoulders above every other airline I’ve used; from the reasonable cost for a direct flight (paid about $600) to the value for your money - it’s downright unbeatable. For that low price you get to check 2 bags and one carryon (most other airlines charge more for just the flight and then make you pay extra for the luggage), EXCELLENT service on board (very friendly staff, great food and lots of it, very comfortable seats, excellent in-flight entertainment with your own personal screen and choice of movies, video games, music and if you wish you can synchronize with your phone). In-flight WiFi is available for purchase (think about $20) and is actually a pretty good connection. I still have no idea how they do it or if the other airlines are even aware of them or trying to be competitive. It’s also one of the few direct flights for this route - most others have at least one stopover. Highly recommend this Airline to anyone flying this route.","Excellent choice when flying","0" "2018-09-17T22:17:06-04:00","Mobile","5","review","I have flown many times with Singapore Airlines and once again I had great flights, friendly efficient service. The success of a great flight for me is to be able to sleep on the overnight legs, and I did. Although wasn’t that impressed with the movies selevtion this month. but could have been a slow month for the new realeases that would interest me. Thank you","Fabulous as always","0" "2018-09-17T22:16:31-04:00","Mobile","5","review","Recently we flew to Singapore to visit friends with Singapore Airlines. If you have to fly economy this company seems to make it as pleasant as they can. From checkin prompts to baggage handling to your actual flight, the staff are pleasant and courteous and smile a lot. This is very important to us. On the plane the food was tasty and hot, free drinks and hot towels. Oh I love the towels! We had the feeling that we were in good hands. Our male attendant even took the time to write down some recommendations for places to eat. Lovely and helpful and caring. On out flight over we sat right a the back with no one behind us which was wonderful but on our return flight those seats had been filled and we were over the wing. I don’t like this so much as it cuts down your view. The toilets were also clean. The onboard entertainment was easy to access and use with a range of music and movies. We would certainly recommend this airline.","The Happy Airline","1" "2018-09-17T22:15:54-04:00","Desktop","5","review","Asked to review an airline, it brought back memories of our first long haul flight to Singapore and return to London via Melbourne Australia. We're experienced travellers around Europe max 5 hours flying. Were a bit nervous of coping with the extra hours in the air. Need not of worried, well looked after, can wait to fly Singapore Airlines again.","Excellent experiance","0" "2018-09-17T22:13:57-04:00","Mobile","5","review","Long night flight via Singapore all made much easier by the caring helpful crew on board. My only complaint is aimed at the design of the aircraft Seats are so narrow. Thank goodness we are both small and slim.it is not easy to sit comfortably on this long flight","So helpful.","2" "2018-09-17T22:13:24-04:00","Mobile","5","review","Comfortable, wonderful staff, great service, good choice of films etc. Really lovely meals- even for dairy free vegetarian! Good drinks and snack service. An amazing time in transit at Singapore airport- beautiful koi carp ponds, butterfly house, comfortable seating areas, immaculately clean bathrooms, lounges with showers.","Singapore airlines are a pleasure to travel with.","2" "2018-09-17T22:12:28-04:00","Desktop","5","review","From relaxing in the Business Lounge through to the flight (which took off on time and arrived early) it was a pleasurable and relaxing trip. My husband enjoyed it because it wasn’t easy for me to nag him in Business! The Flight Attendants were charming and helpful and it’s made this nervous flyer look forward to the return trip. Because I boarded (relatively) stress free it was easier to relax during the flight.","A nervous passenger....","1" "2018-09-17T22:03:41-04:00","Mobile","5","review","Much more cost effective than flying budget if you buy in advance. Nearing your flight date is expensive. SQ flights are only 7.55am fr Spore & 10.35am fr Yangon only, the rest are on Silkair code flights.","Singapore Airlines offers the best fares and inflight service and entertainment from Spore-Yangon-Spore sectors.","0" "2018-09-17T21:56:24-04:00","Desktop","5","review","Excellent service, value for money and in-flight entertainment. Good legroom in economy class seating. Meals of an excellent standard. Would recommend a Singapore sling cocktail which the flight attendants will serve on request free of charge.","The best flight experience","0" "2018-09-17T21:50:34-04:00","Desktop","5","review","Most of the time, I am travelling with Cathay Pacific as Hong Kong being its hub which makes it more convenient than any other airlines. I was flying with SQ for a couple of times this year and it really impressed me. Service is no doubt on the top since you can always receive warm welcome on board and your request are fulfilled promptly. Seats are comfy on the new A350-900 and their entertainment choice is very updated. One thing I was not so happy with was the mile redemption that whenever it came to the issue that you needed to make any change, the only way was to call the hotline and it took like ,forever to be connected. Very inconvenient.","A great airline to travel with","2" "2018-09-17T21:47:21-04:00","Desktop","5","review","I always fly Singapore Airlines and they never fail to disappoint. The foods almost always good and the attendants are polite and friendly. I have flown a lot and this airline is one of the best in the Industry. They never fail to disappoint.","Good service and friendly","2" "2018-09-17T21:47:04-04:00","Mobile","5","review","Big smiles throughout the whole flight, these fairies -Singapore airlines hostesses - move along the aisle, light as whispers, ready to help and give attention, to bring a cup of coffee or extra blanket. Welcoming, warm, calm. Great experience.","Travel fairies","3" "2018-09-17T21:44:35-04:00","Mobile","4","review","We were allocated seats in the top deck at the very back... perfect! Had more room and even storage and shelf to the side of my window seat. We were looked after by the immaculate air crew. Food was very pleasant , only criticism was the film choices. Not many recent films to choose from unlike Cathay Pacific . The return flight was through the night and we found the crew less attentive , possibly because of the timing ? Other than that we would choose Singapore Airlines again , but Cathay Pacific just pipped them to the post .","Comfortable flight","0" "2018-09-17T21:43:57-04:00","Desktop","4","review","Great staff, we sat in seats 70 H & J but better options can be found in this class, I don,t know if it was that the seating was by a door but there was a cold draft throughout the flight.","Cold but comfy","1" "2018-09-17T21:29:39-04:00","Desktop","5","review","Received an upgrade from economy to premium economy. While we had a little more leg room we were disappointed with service and food. Decided it was not worth the extra and will travel in economy in future. The service in economy is great so there is no need to have an upgrade.","Upgrade not worth it","1" "2018-09-17T21:29:00-04:00","Mobile","5","review","We Hadd flight as you would expect it to be. On time, clean interior of the aircraft, friendly accommodating staff and good meals.","Excellent value for money","0" "2018-09-17T21:26:33-04:00","Desktop","2","review","Upgraded from Economy to PE for and extra $2000 and what a waste of money. Yes the seat is a little larger and you have better ear phones but that's about it. Wine choice same as Economy apart from being able to choose champagne, 1/2 plastic cup full and no further top ups. Food not much better. Service was hit and miss. Yes you get priority boarding if that's important to you but no access to lounges. Should have spent the extra for business class. Usually travel BClass with Vietnam Airlines for same prices as SA Premium Economy but worlds apart in services. a good lesson learnt but a big disappointment.","Premium Economy not worth the dollars.","0" "2018-09-17T21:23:04-04:00","Desktop","5","review","i flew economy, i was treated first class, i got alot of perks and freebies + great customer service from the crew, just the remote was not that hightech.. but furthermore, still the best airline byfar","first class experience","0" "2018-09-17T21:18:20-04:00","Desktop","5","review","the best flying experience with Singapore Airlines during the holiday break I bought a 1 way ticket from singapore airlines at their sales office in orchard and had to pay a 50 USD fee/person for the service but it was worth of flying and buying it. I was in luck because the ticket cause 1/2 price from Garuda and I got to fly on a B 777 - 300. and when the day come, we sat on the plane and it was so huge compared to Garuda because its a B 777 - 300. when it took of from the ground the plane went through a strong turbulence when it fly over between the batam and singapore straight.","Flying back home with Singapore airlines","0" "2018-09-17T21:17:38-04:00","Desktop","5","review","Cabin staff very attentive and great service and help with getting to and from areas within airports with my post operative limited mobility.","Excellent service and help when needed","0" "2018-09-17T21:15:01-04:00","Mobile","5","review","My first time with Singapore Airlines in years & this time was because of a great fare offer. I wasn’t disappointed at all, the comfort, service and food were A1. Even hailing cabin staff at 4am, when darkness all around, for a cup of tea was met with prompt super courteous attention. Transferring at Singapore Airport can be daunting but I managed. However, another passenger who had been sitting near me and rejoined for ongoing flight had been accompanied by a staff member to the next gate.","Phenomenal service!","0" "2018-09-17T21:14:11-04:00","Desktop","3","review","Singapore airlines rang us to advise our first leg from mel to Singapore was delayed and we may not make our connecting flight to Cape Town. We were changed to an earlier flight that would guarantee our connection.","Melbourne to Cape town","0" "2018-09-17T21:14:09-04:00","Desktop","5","review","All round great service and comfort. Slept well, flat beds comfortable with great bedding. Doona fresh pillow etc. Lounge in Singapore a little disappointing. Heathrow and Sydney lounges much better. Food, wine and drinks all very good. Movie selection not brilliant, but I am a fussy movie goer.","UK/France trip","0" "2018-09-17T21:12:10-04:00","Desktop","5","review","I expected the service by the cabin staff to be very good but this time they were truly fantastic. Very friendly in their professional way and helpful throughout the flight.","They make flyng aa very comfortable experience","2" "2018-09-17T21:12:02-04:00","Mobile","5","review","The staff is very humble and friendly. The economy premium is an amazing option. The price was very fair. The best airline in the world!","Amazing service","1" "2018-09-17T21:10:43-04:00","Desktop","3","review","We flew from London Heathrow in August to Singapore and were very disappointed at the state and age of the plane we were on. We have flown Singapore many times before and have always been impressed how clean the planes are and the toilets are continually being serviced during the flight. This was definitely not the case on this sector. My tray table was filthy, there was still rubbish from the previous flight in the front pocket, the toilets were filthy from the start of the flight and the plane was very old and shabby - not a good look Singapore Air!!","Not up to usual Singapore Airlines standard","2" "2018-09-17T21:10:08-04:00","Mobile","4","review","Great service offered by the air steward that is incharge of our row. And he also makes small talks here and there during this slightly long flight duration (7 hrs plus).","Smooth flight and humorous air steward","0" "2018-09-17T21:04:56-04:00","Desktop","4","review","Singapore cabin staff are consistently awesome. Nothing is a problem, they are quietly attentive and the food is always excellent too. Loved the A380 flights and most of the 777 flights with the exception of the 'old nail' 777 they fly into Wellington via Melbourne. This thing is so old and tired even the staff are embarrassed. You can't even lie completely flat to sleep which is simply not competitive these days.The entertainment is archaic too. Limited choice and the optics are of poor quality. Not what you expect in Business Class today and the sooner Singapore Airlines upgrade their aircraft on this route the better.","Consistently great but...","0" "2018-09-17T21:01:54-04:00","Mobile","4","review","This is our first time with this airline. Very happy with the service .... the staff are so attentive.","Very Happy","0" "2018-09-17T20:58:05-04:00","Desktop","4","review","If you must travel economy anywhere, especially a long haul flight such as this, travel Singapore Airlines. The seating is relatively comfortable compared to other airlines, but mostly the cabin staff are absolutely professional, helpful, caring and cannot do enough to make the journey as comfortable and easy as possible. No request is too much effort and they frequently come around with drinks to keep you hydrated. The food is also very good for an airline. The flight deck captain and crew inspire confidence and act professionally at all times, and keep you informed when necessary. My only complaint is that the entertainment system is rather sadly inadequate. There are simply not enough movies to keep you entertained on long haul flights, as many of them are either Asian or World movies without the appropriate subtitles, so the choice of movies you can actually watch is rather limited. I find this part frustrating as it would be so easy, surely, to add more movies to the entertainment system. As mentioned, its my only complaint, although it is an important one when flying long haul.","Best economy service in the world","1" "2018-09-17T20:56:17-04:00","Desktop","5","review","I fly to Nagoya, Japan and via Singapore. I love the seat here so much. I sat in economy class but seems like business class. Foods are nice along the flight. Cabin Crew both flights are courteous and kindness. ","One word for this airline....Very Good!","2" "2018-09-17T20:53:22-04:00","Mobile","2","review","Service the best, aircond too cold, food too little, flight delay 1hours return back from beijing to singapore no snack, peanut also not given, toilet smelly, another delay get own wheelchair at cabin door","Good aircraft A380 but...","1" "2018-09-17T20:50:03-04:00","Mobile","4","review","Thank you to Singapore Airlines for great flights from Brisbane to Shanghai (transit Singapore) on 31 August and from Beijing to Brisbane (transit Singapore) on 12/ 13 September. Good service from hostesses. Toilets clean at all times. Food okay. ","Great service by Singapore Airlines","0" "2018-09-17T20:49:54-04:00","Mobile","4","review","Comfortable seats, plenty leg room for my 193 cm partner. Food though very poor and tastelessness, better food on the Singapore to Heathrow sector. Disappointing especially for money spent.","Comfortable premium economy","0" "2018-09-17T20:45:37-04:00","Desktop","5","review","Great flight as always! Great in-flight entertainment, great food, great service and comfortable seats. SIA our preferred airline!","Fly in comfort","1" "2018-09-17T20:43:19-04:00","Desktop","5","review","We always travel with Singapore when ever we can. The staff are always gentle, respectful, generous of themselves & with their time. The cost is often higher but we feel very safe & in steady hands.","They feel like family","0" "2018-09-17T20:31:41-04:00","Desktop","4","review","Enjoyed the priority boarding and extra space. Food was good and service great. Would travel premium economy every time if available well worth the extra money!","Premium Flight!","0" "2018-09-17T20:29:51-04:00","Desktop","5","review","Still my favorite airlines for my business needs. However cost is extremely high and will hope that SQ can remain price competitive.","Still my favorite airlines for my business needs","1" "2018-09-17T20:27:48-04:00","Desktop","5","review","Still the best. Lots of room, good food, top service. Not sure what plane it was but the entertainment is much easier to operate than in the past. Will never go back to budget airlines. I do however wish airlines would issue face masks to all passengers. The lady next door to me coughed almost all the way & was spreading her germs all over the place.","Still the best","1" "2018-09-17T20:26:09-04:00","Desktop","5","review","SIA's business class on their older regional A330s are decent for short-haul flights, but for longer routes like Osaka, Perth and Brisbane, it isn't ideal. Their new flat-bed seats are arguably better, if not just as good as other airlines' longhaul products. Took this from Osaka and arrived in Singapore feeling refreshed and well-fed.","Amazing new regional business class on their B787-10","0" "2018-09-17T20:25:49-04:00","Mobile","5","review","Had to fly to Singapore to get my connecting flight to Bali. Very impressed with the level of service and all was included so did not spend a penny. The food was great choice of asian and western dishes and an extensive drinks menu. Anytime you needed a drink or snack just pressed the bell or walked to the back to be served.","Great airline","0" "2018-09-17T20:19:55-04:00","Desktop","4","review","A380 - 500 Good food, very polite and good service. Also very roomy cabin. The flight from London to Singapore was good and the flight from Singapore to Sydney was great.","UK - London to Sydney via Singapore","0" "2018-09-17T20:17:39-04:00","Desktop","5","review","It was a family tour with friends to China for 7 days. It was a pleasant travel up and down. The service was really good and the cabin crew were very friendly. We had a one hour stop over in Singapore and we got late check in as we had to use the wash rooms in the morning. It was last minute check in by us and I think they delayed few minutes till we checked in. If they did not do our entire trip have been a mess. Food was good. And it was a smooth take off and landing.","Good Air Line to travel","0" "2018-09-17T20:12:22-04:00","Desktop","5","review","Very convenient schedule I found which is matching with the requirement. Staff was also very good and came ahead of time.","They are the no 1 for a reason... Will keep flying them","0" "2018-09-17T20:06:04-04:00","Desktop","5","review","Singapore Airlines never cease to amaze me. My latest trip saw my partner and i leave from Sydney heading to Male. We stopped by for 4 nights in Singapore also. Both Singapore and Silk Air (smaller flight from Male to Singapore) were very friendly and nothing is ever too much trouble. I always try to fly with Singapore Airlines now over other options available.","Always an amazing experience","0" "2018-09-17T19:55:16-04:00","Desktop","2","review","This flight was impossible to plan because Singapore Air would not let us make a seat reservation, even though we prepaid the flight (6 months in advance) through Travelocity and were willing to pay extra to get seats together on this 9-hour flight. We waited in several different lines at CDG and had a terrible time finding anyone who could help us figure out where we were supposed to go to get to our flight. Changing planes in Manchester was a nightmare. All of this was because of a complete absence of Singapore Airlines anywhere we were for 15 hours on the day of the flight and the 6 months before that. We got to IAH late, of course. But our luggage went to and stayed in Manchester. It got to Texas more than 24 hours after we did. The flight was inexpensive compared to flying on a real airline. But, boy, you don't get what you paid for.","Difficult to plan -- Luggage went to wrong country","0" "2018-09-17T19:52:21-04:00","Desktop","4","review","Travelling with Singapore Air has always been a pleasure - never ever did I experience any issues with the service and the food. I am a vegetarian and the airline provides for very hot and tasty vegetarian fare. And good wine too!! The airline has maintained a consistent record of the quality of service which I admire the most and so it was on this trip as well. Good in flight entertainment too. Leg room is comfortable. I took the aisle like always since I prefer to move out and in at my convenience - of course I do not mind getting up once in a while to accommodate my fellow passengers. In flight service is excellent- courteous staff and helpful. I prefer this airline over others for my business trips.","Pleasant experience as always!","2" "2018-09-17T19:49:25-04:00","Desktop","4","review","The problem with this flight was the equipment (an ""old"" Boeing 777) and the arrival time in Changi. On previous flights (at different times) we have had newer aircraft..which have a few more features...such as USB ports for charging phones etc. If going to Europe - the arrival time in Changi leaves you with about 6-8 hours for connecting flights. Even tho there are transit hotels - they are always booked out. So you have to try and find a comfortable chair to get some sleep. With an arrival of 00:15 - I cannot understand why SQ wants to serve a ""full"" meal just before landing. The actual meals offered were not so so special. Why not just offer a sandwich or wrap?? Faster and easier to serve, no need for utensils etc etc - so no single use plastics involved. Of the airlines serving the destinations I visit - SQ is still the best of the bunch...","Choose yr flight from Brisbane Carefully","0" "2018-09-17T19:39:41-04:00","Desktop","5","review","The service from the check in to our arrival in London was faultless. The crew made you feel special from the moment you stepped on the Plane. Always someone about to help you at your with your request at any time, bit different to the Airline I flew with last year. Just a footnote I left a pullover at Changi in the Lounge and only discovered the fact when I was boarding the next plane so it was to late to retrieve it.On my arrival in London I reported it to a very helpful man who chased it up for me and the end result it was delivered to me at Changi Airport on my way home,now that is service with a smile.","Wouldnt Fly with anyone else","0" "2018-09-17T19:38:22-04:00","Desktop","3","review","Staff was very friendly and alert. Food was not up to the expectation. Not tasety at all. Choices offered are not matching with the similar class of other famous airlines.","Attentive and friendly","1" "2018-09-17T19:36:27-04:00","Mobile","5","review","I went to visit my son in San Francisco in July and came back in August this year. I took Singapore Airlines and am highly impressed by their excellent service all along. The Air hostesses are on their toe all the time to take good care of you be it food drinks or comforts.","Pleasant experience","0" "2018-09-17T19:34:38-04:00","Desktop","4","review","One of the smoothest international flights we have experienced over many years travelling in both classes. Changing flights at Changi was straightforward and exiting Frankfurt Airport was simple as well. A word of warning though regarding Franfurt Airport from a tour guide in Frankfurt .Pickpockets have increased so such an extent that it is regarded as the most unsafe area in Franfurt.","12 SEPT 2018","0" "2018-09-17T19:33:38-04:00","Desktop","4","review","We are over 80 & chose to fly with Singapore Airlines as they offered most direct flight to Shanghai where we joined a cruise ship. As we have some mobility limitations, the airline provided us with wheelchair transport between check-in, gate lounges & exit. The service on board was good, catering was good & seating relatively comfortable, with a good selection of movies. In retrospect for us, the 9 hours to Singapore, 3 hour stop over & 5 hour flight to Shanghai was too long & we would have been better off to do the flight in 2 separate stages.","Good Airline But too Long","0" "2018-09-17T19:33:34-04:00","Mobile","5","review","The new seats on board A380 are comfortable and spacious. Food was average from SG - HK though. Loved the new inflight entertainment system where you can saved your movies, songs etc and continued on to your next flight. ","Still my favorite airline","1" "2018-09-17T19:32:34-04:00","Desktop","5","review","Flight was good despite all the typhoons that were around the region. Good flight with no bumps. Service was good.","Good Trip","0" "2018-09-17T19:24:41-04:00","Desktop","4","review","Pleasant flight.When we were booking our seats.we were told that the double cabins were booked up, We were suprised when we boarded that there were 3 other paxs in the single cabins like us, My wife and I were deprived of a double cabin thanks to overbooking!!! Apparently SIA allows advanced bookings of up to 9 months thus the business travellors book their seats ahead of any intended flights-whether they were flying or not,and the airline allows this till 1 month before the flight.!!!","Over booking !!!","1" "2018-09-17T19:19:33-04:00","Desktop","4","review","My wife and I flew from SFO to HKG on Singapore Airlines. The flight leaves at 0100 AM so most people just wanted to board and then go to sleep. In PE you can book the cook option and we were served first about an hour after departure. Problem was, they served the meal but no beverage for another 30 minutes. Since it was a late flight, the lights went out and we hardly saw a crew member for another 10 hours. They set up a snack area in the galley if you geot hungry. The seats were leather and pretty firm. Calf support was good but the foot rest was useless. The foot rest is in the seat in front of you. Over all, good flight and probably would take them again.","Pleasant flight but not really attentive","1" "2018-09-17T19:18:00-04:00","Desktop","4","review","Comfortable flight from Jakarta to Singapore in September 2018. Slight delay from Jakarta. Took the evening flight from Jakarta and early Monday first flight from Singapore","Comfortable flight to Singapore","2" "2018-09-17T19:16:24-04:00","Desktop","3","review","First and foremost the airlines DONT CARE AND DONT BOTHER anymore on assigning seats and want to make money off of that as well. Thats good for a part of it but IF FAMILIES ARE TRAVELING TOGETHER, ITS A NIGHTMARE. SQ didn't bother realizing that all 3 tickets are together on the same PNR, so when we tried to book our seats and check in online, our nightmare began. We could not place our seats together as they were either all 3 apart or 2 together in one row and another one totally separate. When we checked in at Bombay, we had the harrowing experience again where 2 seats together and one apart was assigned. On board, it was really kind of the gentleman to exchange his seat so that even in PREMIUM ECONOMY we could at least be an aisle apart if not together. Thanks to the pax not the airline. ONCE in Manila on our return is when we really realized that SQ was losing it all. The Xiamen airlines skidding off the runway and Manila airport shut down came as a RUDE SHOCK not from SQ but THANKS TO GOOGLE CALENDAR that picked up my PNR and flight details and that unfaithful morning WARNED ME OF MY FLIGHT CANCELLATION for the evening flight. I was shocked. We called the airport and spoke to find out what had happened. TILL THEN,, NO CALL, NO EMAIL NOTHING FROM SINGAPORE AIRLINES. This was now very frustrating. When we called SQ office, they didn't have our numbers and our email ids, so thats what we were told. So how come while on check in online our numbers and our email were accepted ? Ridiculous. Shocking. We went through hell. Ran to their local office in Makati, made arrangements for the next day flight out and all this time, THEY REFUSED TO GIVE HOTEL ACCOMODATION. REFUSED TO GIVE LOUNGE ACCESS IN SINGAPORE AIRPORT FOR OUR 7 HOUR LAYOVER. REFUSED REFUSED REFUSED ... all they said was when you land in Singapore go talk to the staff there. We can't do anything. I feel that this WAS A DISGUSTING ATTITUDE OF SINGAPORE AIRLINES. This is not what they used to be. They used to be really nice and pax friendly. The RUDE EFFECT came to light when my daughter walked up to the serving station on board Manila Singapore and asked for water, and then she also asked for some playing cards and ONE MALE ATTENDANT RUDELY TELLS HER -- "" WHY DONT YOU ASK ONE TIME. DONT KEEP ASKING FOR THINGS "" . What the bloody hell is wrong with you guys SQ . IS THIS THE WAY YOU TREAT CHILDREN,AND BY THE WAY SHES A TEEN AND UNDERSTANDS RUDE FROM NICE. My daughter has great memories of Singapore from childhood, YOU HAVE RUINED IT FOR HER. Im disgusted to say this to you. You have lost that charm, or maybe more, YOU DONT CARE. !!","Not the same SQ anymore.","2" "2018-09-17T19:11:09-04:00","Desktop","5","review","We had never had a long haul flight before, and had heard lots of horror stories of flying, and in economy. We cant fault the service the entire crew gave to us. We felt like special guests.","exceptional service","0" "2018-09-17T19:09:29-04:00","Desktop","5","review","I mean, it's singapore airlines, it's your best option flying from Manila to Singapore. And the ticket prices, if gotten early, will be almost the same price as Cebu pacific's. Inflight entertainment ... you have your own big lcd screen infront of you with hundreds of movies, tv series, documentaries, whathaveyou to choose from. You actually beg that you can buy extra time to be able to finish what you are watching. That said, the USB port they give you is useless for current phone models that need higher amps to charge. Food wise.. I have to be honest.. it's starting to be crappy.. Philippine Airlines level crappy. It's possible that it is for just Manila to Singapore flights... so do consider that when you read this review. HOWEVER, they made up for it by giving us ice cream cubes for dessert. overall, always check cebu pac's prices first, then check on singapore and philippine airline's if they're about the same price. Singapore airlines should always be your first choice because you will be given a more pleasurable inflight experience.","This is for Manila to Singapore and back","0" "2018-09-17T19:07:48-04:00","Desktop","3","review","I have alway quite liked Singapoer Airlines so was looking forward to our trip to Europe. The first leg of the trip (Akl - Sin) was in fact code share with Air New Zealand on one of their 787-900 aircraft. This sector was great with Air NZ performing to their normal high standards. Sadly the net leg on Singapore itself was less than acceptable. Premiunm economy on this aircraft was frankly poor. The seatiing was below par for this class of service and the food was very poor. The flight crew were not at all friendly and the service slow . I thought this may have just been a one of but when we returned (6 weeks later) the service, food and comfort was virtually identical. I do not recommend the Premium Economy product from this airline. Its not worth the money.","A little Disappointed","1" "2018-09-17T19:03:52-04:00","Desktop","5","review","Our daughter suffers badly from air sickness, after our initial trip to England where she was sick the whole way on Qantas, understandably she was worried and upset about the long flight ahead going home, shortly after we took our seats, and as all would be aware how hectic it is during the boarding, one of the fantastic flight attendants noticed her and asked if all was OK, to which we advised her concerns, he said he would keep checking on her to make sure she was OK, he was back in no time with water, cold flannel etc etc, and continued to keep on checking and paying extra attention to her during our flight, a breath of fresh air compared to our fight on Qantas. It was so assuring to see genuine concern and care, surprisingly she made it all the way without being or feeling sick! coincidence or not?","Genuinely Caring","0" "2018-09-17T18:50:09-04:00","Desktop","5","review","As good an airline as there is. Excellent business class, seating, sleeping, entertainment, etc. cabin crew are always so polite and attentive, as good a bed as there is.","Outstanding Business class","0" "2018-09-17T18:46:30-04:00","Mobile","4","review","What a great flight. After flying economy on a variety of carriers flying on SingaporeAir was by far the best. I found the extras like meals entertainment and service made so much of a difference. The meals weren’t amazing but still good especially since it’s part of the cost of the flight. The entertainment was great I had plenty of movies and shows of all varieties. The seating was comfortable to plus free drinks including alcoholic beverages. Absolutely great service. I will be flying SingaporeAir for long haul again. ","Great airline great price","0" "2018-09-17T18:40:10-04:00","Desktop","1","review","I wanted to reschedule my return from Singapore to Delhi. But the website did not give clear instructions. I was forced to cancel. I got zero refund. They will lose a loyal customer.","Disappointing service","4" "2018-09-17T18:39:07-04:00","Desktop","5","review","Singapore airline is always my first choice whenever I go. Comfort and leisure environment. Cabin crew very professional and helpful. Food quality is high and taste good. In flight entertainment just nice.","Love it","2" "2018-09-17T18:38:44-04:00","Desktop","4","review","Entry into the Singapore business lounge, Heathrow, with gold elite status from a partner star alliance airline was like a gestapo exercise. Hardly a welcoming gesture. It is not our fault the membership status was not printed on the tickets by the Singapore system. Then upon producing the electronic form on my phone was not good enough, nor an out dated card, and not my wife's current ancillary gold elite card but finally found my current card. We were then able to proceed through. Felt as if we were freeloaders being caught in a honey trap! Service on board the planes was average and the entertainment system had to be rebooted three times.","premium economy","0" "2018-09-17T18:35:14-04:00","Desktop","4","review","Our flight left Brisbane on Sunday night at 10.50. We were flying to Budapest via Dubai. Our seats (rear of plane seat configuration 2 - 4 - 2, we were in the port side 2 seats window) were comfortable and due to the row we were in we did not have to worry about other passengers climbing in and out over us. Leg room was reasonable. We were served a meal not long after takeoff and then settled to sleep. Service was good the stewards checked periodically to see whether we required anything (drinks or snacks). The on ground experience in Dubai was a bit rushed as we only had a two hour stopover scheduled and the plane had to circle Dubai for about half an hour due to congestion so we were late landing. The Dubai Budapest leg was similar to the first with the service equally as good.","A long flight for a great holiday","1" "2018-09-17T18:33:29-04:00","Desktop","4","review","Having flown this route a few times this year, can say it has improved food wise and comfort wise. Seated at 48K which has extra leg room but seat width restricted due to entertainment console in seat arm. Aisle access was supposed to be available but the passenger in front just blocked that off!. Flight time was 16.5 hours departing at 11a.m. local time in SFO. Lounge access for Star Alliance Gold is only United Club-the saddest and worse lounge for Star Alliance. Food choices limited, beverage limited, seating limited. Late lunch/early dinner served 2 hours into flight--which is tough if you planned on sleeping (to adjust to Singapore time which is exactly 12 hours ahead). There is ZERO chance of sleep in economy as service is LOUD. Managed to upgrade to business class for SG-Perth leg which was quiet and heavenly. As noted over the past 9 months-cabin temperature is very warm. This can be good or bad-good as bones unfrozen, bad as not only are you bathed in old man's farts but also sweaty. Gross. Food was so much better compared to last 18 months of flying Singapore Airlines ( I only fly Singapore Airlines for long distance). Make sure you order ahead of time vegetarian/muslim/kosher meals. You will be served about 30 minutes ahead of everyone else. It will be better and you won't be out of luck when they run out of your preferred option. Amenities are good- even the blanket and socks for economy are comfy. Can't beat the weighted blankets in business though. Head on back fro snacks and water- the cabin crew are really good for that and will even make up pot noodles. This was much better than my Premium Economy Singapore to London flight in June. for economy Singapore is 2nd best, the best would be Emirates. It is still a good flight. If you can, get business. It is way comfier.","Improved food and flight comfort on SQ31 San Francisco to Singapore","2" "2018-09-17T18:31:42-04:00","Desktop","4","review","my wife and I flew business class overnight form singapore Sleeping arrangements were not great on the plane we were on particularly if above average height Service was quite good and food was very acceptable","good airline","2" "2018-09-17T18:30:48-04:00","Desktop","5","review","Singapore Airlines works well for Economy and Business Class for long haul flights. The seats for international leg are decent for leg room. The cabin crew are also generous in ensuring passengers are well hydrated during the flights. On the return leg, we allowed for time to break the flights into two phases and stayed over two nights in Singapore. It doesn't costs much more to do that (for flights) and the additional cost is the accommodation in Singapore but it is worthwhile as thats gives you bonus of time in Singapore plus time to unwind in a place with same time zone, so that you are able to return to life routines and work challenges with a fresher mind and body.","Smooth transition for flights, and great care by cabin crew for restful travel","0" "2018-09-17T18:30:14-04:00","Desktop","5","review","I am a Krisflyer Gold member and so I am able to pre-select seats in the forward zone free of charge. And I was pleasantly surprise when they offer to upgrade me when the economy class was overbooked. The seats are wider and more comfortable. The onboard was certainly better with better headsets, choice of meals,= & a whole bottle of water to myself. Plus SQ usually keep to their flight schedule tightly. If we are delayed taking off, the pilots usually make up for lost time on the flight itself and we tend to land very close to the published eta or sometimes earlier.","Was upgraded to premium economy","0" "2018-09-17T18:29:55-04:00","Mobile","5","review","We use SQ bussiness class CGK to LHR . Cgk to Lhr we choosed nasi lemak score 8 and after that more exciting for us Sing to Lhr because Sq food services excellent quality ..from lunch with pink salmon steak..after that middle way with assorted satay and many choise noodles..after that before landing light dinner with kwetiaw singapore style . All food with raw material excellent quality ","Best food quality","2" "2018-09-17T18:29:43-04:00","Mobile","5","review","Travelling Singapore Airlines is always a big joy to me.Service is planned on a tight schedule and always good. They leave and arrive very punctual. Boardingtime goes fast and smooth. Compliments to the crew!","Airlines","0" "2018-09-17T18:22:23-04:00","Desktop","3","review","Have traveled with Singapore Airlines several times in the past but this year on our four trips with them things were not as good from the past experiences. Need to provide a balanced meal, wouldn't meet the healthy food criteria. We felt the staff weren't enjoying their work.","Food and attention to passengers was below par.","0" "2018-09-17T18:14:38-04:00","Desktop","4","review","Enjoyed the extra legroom & width, but still not ideal when seat in front is reclined. Loved the excellent levels of service & friendliness from the staff as we as we had four flights to & from Europe in July & August. The crew on Singapore Airlines are so service-orientated, Friendly & courteous that it compensates from some of the negatives of long-haul flights. My compliments to all the crews we met & who looked after us so well.","Excellent level of Staff Service!!","0" "2018-09-17T18:12:58-04:00","Desktop","5","review","Fabulous flight, comfortable and excellent service. The crew onboard was attentive and I liked the hot towels they gave us before the flight took off. Of course, the best part of the flight was the inflight entertainment. One of the best in the aviation industry.","Great way to fly","1" "2018-09-17T18:12:24-04:00","Mobile","3","review","The food is again below average. Somehow I think they have cut back on quality of cooking and ingredients on short haul flights. However, CX and Thai Air quality is still good on their short haul flights to Hong Kong and Bangkok.","SIA TO PHNOM PENH","0" "2018-09-17T18:11:00-04:00","Desktop","3","review","Travelled premium economy but found the seats uncomfortable and seemed like no more room than economy on this new aircraft. Previously experienced premium Economy on another airline in an older aircraft and were impressed but this time very disappointed.","Premium Economy","0" "2018-09-17T18:08:15-04:00","Desktop","4","review","The seat was comfortable, decent leg space for a 163cm height female. Though the trip was short, I've enjoyed the seat.","1st time flying with Premium Economy on a very short trip","0" "2018-09-17T18:03:36-04:00","Desktop","5","review","Always a pleasure flying with this airline. The staff a great & always willing to help with customers wishes.","Great flight & service","0" "2018-09-17T18:03:21-04:00","Desktop","5","review","Great staff, prompt boarding and flight arrival on time, Good in flight entertainment nice vegan food!","Pleasant staff, Nice food and good in flight entertainment.","0" "2018-09-17T18:00:07-04:00","Desktop","5","review","It’s very very good if you fly with Singapore airline like on time performance, all is very good, better fly with this airline.","Best experience fly with Singapore airline","0" "2018-09-17T17:55:51-04:00","Desktop","5","review","The cabin crew are always extremely courteous, well mannered and attentive. Excellent seats, excellent food. As a private pilot, I appreciate their high maintenance standards.","Still a great way to fly!","0" "2018-09-17T17:55:36-04:00","Desktop","4","review","we have always used Singapore Airlines when we go to the Philippines and can’t really fault them compare to other airlines we have used going to other places.","Clean,friendly and professional","0" "2018-09-17T17:54:07-04:00","Desktop","5","review","I have flown to Singapore on several occasions with different airlines and Singapore definitely offers the best overall service. I consider that it's worth paying a little more to fly with Singapore on this route even though it is a reasonably short flight","Best airline","0" "2018-09-17T17:53:10-04:00","Mobile","1","review","I usually travel using singapore airlines business class. But since the duration of flight time was short, I took economy class. When I was boarding, all the attendants were lack of smile, they just saw me and other passengers came in. I hancarried a bag of camera and lenses and it was quite heavy so I asked the stewardess nearby me to help. But she seemed like not to help me. She asked her colleague to help me, and he came with stony faceand put my bag to the place above. I said thank you to him but he just left without saying anything. It was a bad experience since singapore airlines is one of my favourite airlines.","Stony face","2" "2018-09-17T17:49:50-04:00","Desktop","5","review","As first time Business Class flyers we were excited to board the 777-300ER aircraft.. We were greeted very warmly by the staff and made to feel very comfortable. Loved the seats and space. The staff were amazing and I cannot compliment them enough. I became unwell during the flight and they were extraordinarily attentive to make sure I was ok and comfortable. Very pleased to have been in business as access to the toilets - needed this a lot - was so much easier. We hadn't received a pack but the socks and amenities in the toilet are the same. Our second leg from Singapore to Frankfurt was on an old A380 and not nearly as good an experience. The seats were not as comfortable and I don't think the staff quite as good. Still, not complaining as still better flying than squashed in economy. Return leg from Munich on the A350 was again, very good with the better seats and great staff. Our final leg from Singapore to Melbourne on another old A380 was back to similar experience as on the way over. We don't think they are as good as the smaller aircraft. We thought all the food was good and enjoyed the wine and G&T's. Would definitely fly Singapore Airlines again.","Ist time Business Class flyers","0" "2018-09-17T17:49:39-04:00","Desktop","5","review","Two flights, both pleasant in every way. Friendly helpful staff, good food and wine. Seats very comfortable and good TV screen. Kept to time. Help offered to put luggage in overhead locker","Relaxing flight","0" "2018-09-17T17:45:12-04:00","Desktop","5","review","Great attention to detail. Politely address you by name! Good choice of food. Even, on return trip Sydney to Canberra (less than 1/2 hr) was presented with a seafood platter refreshment! And it was excellent. Amazing.","They really look after you.","0" "2018-09-17T17:44:21-04:00","Desktop","4","review","I had done the late evening flight from Perth to Singapore, so looking forward to relaxing and sleeping the next 10 - 11 hours to Johannesburg. I was lucky to have selected a bulk head row, so my leg space was ideal, the entertainment on the wall in front (slightly larger screen) was perfect set up for my plan of a movie with dinner and sleep. Unfortunately the hand controls for the 3 seats in my row did not function, so a lift out of the seat to touch the screen in front was the only way to manipulate your choice of entertainment. I then discovered my chair would not recline. The flight attendants tried very hard to fix my seat - the plane was a full flight so there was no other seating option for me. As mentioned earlier I was lucky I did have extra leg room, so the sleep position was not too bad. In these cases, I would not hesitate to draft feedback emails to the airlines - I paid for entertainment from the ease of my chair and I also expected a reclining chair on my long haul flight. To my absolute surprise, nearing the end of our flight as we were getting ready to land in Johannesburg, the senior flight attendant presented all 3 of us with a voucher and apologised profusely about the entertainment issue - he then cam round to me and presented me with another voucher for the inconvenience of my non-reclining chair. The vouchers were to the value of $175. Very impressed with the service Singapore Airlines","Long haul - no seat recline or entertainment!","0" "2018-09-17T17:40:32-04:00","Mobile","5","review","I traveled to Phuket via Singapore and return on Singapore airlines in March and all i can say is they are fantastic. They look after you so well. On my return trip i became ill and the crew couldn't do enough for me. They did everything that was humanly possible to make me comfortable and to care for me. I would recommend this airline to anyone ","Fantastic airline ","0" "2018-09-17T17:38:15-04:00","Desktop","5","review","Was flying SIA for the first time after flying Qatar Airways for more than 12 years. The service, the food and beverages and choice of connectibg flights was just top notch. Better than Qatar Atrways in all areas where I was a regular business traveller.","A fantastic airline in many ways.","0" "2018-09-17T17:29:41-04:00","Desktop","5","review","Longhaul economy is a tough gig at the best of times. However, the A380 makes life just that much better. There are two crucial factors: Seat pitch and seat width. Although the stats say that seat pitch on the (SQ) Boeing 777 and the A380 are the same- it does not feel like it. Having made the return trip via the 777, the A380 definitely has more room (despite what the stats say). Check-In: I highly recommend doing the online check-in and then bag drop only at the airport. Both in Sydney and in Singapore, the check-in process was the fastest I have ever had On both occasions, it was less than five minutes form the time we got to the check-in counters to the time we moved towards immigration. As for Singapore Airlines for, drinks, seat entertainment, service - it is right up there. Ive flown a lot of international flights in last few years and the service would be equal to the best I've had. And, as a sidetone for any Gold or Platinum Velocity members -you get access the the Kris Lounges at the airport.","Longhaul economy is a tough gig at the best of times","1" "2018-09-17T17:29:12-04:00","Mobile","5","review","SingaporeAir were very accommodating on our trip. The food was surprisingly nice and plentiful. The inflight entertainment was really good and the seats are as good as you can get for economy. I am tall so it is a bit like being curled up like a prawn but it was not unbearable. Very affordable $2400 for two return to London, definitely got our money’s worth.","European holiday","0" "2018-09-17T17:28:50-04:00","Mobile","5","review","I took SQ976 SIN to Bangkok on 29 Aug 2018, and the return trip of SQ981 on 6 Sep 2018. Both trips had Excellent Service. On the first flight, we were seated at 59K, 59G & 59H. My Grandmother requested for a pack of ice to keep her medication cool in a cooler bag. The leading Stewardess (Green Uniform) promptly brought a pack of ice, and also recommended a reusable ice pack that we could buy from Daiso in Singapore for easier use next time, so my Grandmother won’t have to worry about the ice melting. On the return trip, we were seated at 61K, 61G & 61H. The 2 air stewards provided excellent service throughout the flight and promptly responded to my request of getting a safety pin to change Sim Cards. Thank you to all the staff on these 2 flights!","Great Experience for the 2-way Trip to Bangkok!","0" "2018-09-17T17:28:33-04:00","Mobile","3","review","I’ve flown with Singapore airlines multiple times. The only thing I find is, the inflight entertainment system is so old school. The latest flight I took with them is a 777-200ER and their entertainment system still belongs to the 2000s, small square tv with like a very tiny screen. And it’s still not touch screen for most of the inflight entertainment except their newest air craft. Being a premium airline, I don’t think this is what I would expect for the price we paid to fly with them. Food wise, it is not too bad but lack of variety, every time flying from Perth the choice is the same so most of the time I tend to skip eating. Otherwise no complaints for this airline. Very efficient and comfortable to fly with.","Good airline but inflight entertainment needs improvement.","1" "2018-09-17T17:28:20-04:00","Desktop","5","review","This is a long overnight flight, but the service was good and the entertainment system was great - a decent sized screen with plenty of movies to choose from. We got dinner after departure and breakfast before arrival - both meals were fine.","Newer aircraft, good entertainment","0" "2018-09-17T17:28:16-04:00","Desktop","4","review","This was the first time I had flown Premium Economy with Singapore, I have flown this way with 5 other airlines and would rate this as no. 5 out of 6. The food was ordinary though the cabin crew were OK, The toilets on the return flight were not cleaned","Disappointed with Singapore Airlines","1" "2018-09-17T17:27:00-04:00","Desktop","5","review","Once again Singapore Airlines has exceeded expectations, with their high comfort and service levels. The flight from Melbourne to Singapore SQ218 on Thursday September 13 was almost full however my allotted seat 58a had enough width and legroom and a high lumber level which allowed a solid 5 hours of uninterrupted sleep. After take off the initial service of a light snack of noodles and 2 beverage offerings one with the meal and another just prior to clearance of the meal were decent and extremely generous in comparison to other airlines. (Qantas actually ran out of food on my last trip with them) then I settled into getting a few zzzzzz’s. As always the cabin crew were immaculately groomed and focussed on the customer experience. I was gently woken by a member of the cabin crew about 90 minutes out of Singapore and offered breakfast and given the necessary Singapore arrival card, whilst I am not disabled one of the cabin crew (I wish I got her name however she was in the green sari with a lovely bob haircut and seemed to be most senior of the green sari crew) noticed that I was walking with a slight limp (knee issue that locks up after being stationary for too long) and offered to have a cart sent to allow me easier transit to the arrivals hall. I declined as the walk was a better option with my condition. The point here is this particular crew member was so observant to notice my slight discomfort and prepared to go the extra yard to assist me if required. While I expect to be treated as just another head of cattle to be herded and corralled in economy (you get what you pay for). Singapore Airlines always seem to treat me with a high level of dignity and respect that other airlines only afford to customers purchasing premium options. Singapore Airlines thank you once again for another wonderful flight. As I write this I am waiting at Changi T3 to catch SQ217 home. I am sure this will be another fine Singapore Airlines Experience and reinforce why you are my carrier of choice.","Premium Service Even in The Cheap Seats","0" "2018-09-17T17:21:48-04:00","Desktop","4","review","The 3 of us checked in our 3 golf bags and 3 luggage bags smoothly. The 30kg per person was helpful as we were going for a golf tour for almost a month to Paris, Ireland and Scotland. The air steward and stewardesses were all very efficient and helpful. We enjoyed the movies on board and the free flow of drinks. Keep it up, SIA !","Efficient and Reliable","0" "2018-09-17T17:17:18-04:00","Desktop","5","review","Comfortable flight even when passing turbulence. Food was delicious, good attitude of the steward and stewardess although I only fly economy class.","Best Airline","0" "2018-09-17T17:16:59-04:00","Desktop","5","review","Always been my first choice airline when travelling for business or leisure alike. Excellent ground service and inflight service rendered for this flight.","You can count on them to deliver excellent service","0" "2018-09-17T17:16:46-04:00","Desktop","3","review","I booked Singapore Airlines based on other people’s experiences and reviews. My flight from Perth TO Japan was excellent but the flight FROM Japan to Perth was a disappointment. Vegan meals going to Japan we’re tasty but the return flights consisted of plain boiled vegetables for both the evening meal and breakfast. Yuk. We had to change aircraft hubbing through Singapore and the last leg was in an old rattling aircraft. Not what expect from a “full service” first class airline. Next time I think I’ll travel Cathay Pacific.","Disappointed","0" "2018-09-17T17:16:13-04:00","Mobile","4","review","We recently fly with Singapore Airlines from Singapore to Paris, France. We take the midnight flight for around 13 hours with Airbus A380. SQ was quiet good for the plane but after several hours flight, the toilet had a little dirty and mess. Anything else is good and thr service is good. Value for the price... ","Holiday Trip","1" "2018-09-17T17:13:54-04:00","Desktop","4","review","great airline- efficient service and helpful/attentive cabin crew. On time service .great in flight entertainment.","Flight","0" "2018-09-17T17:12:22-04:00","Desktop","5","review","At airport a fast, accurate and great check in with very friendly staff. The service in the plane is outstanding. Good food! The entertainment ion board is huge, choose from more than 200 movies etc etc. The seat is very comfortable, enough space for even tall man as I man. In 2 words outstanding great","Great, quick and easy check in, great service on board","0" "2018-09-17T17:12:09-04:00","Desktop","5","review","After three week business trip around Asia daylight flight from Singapore to Sydney was excellent. Fabulous attendants, great food and wine and superb entertainment. Arrived fresh as a daisy.","Relaxing Flight","1" "2018-09-17T17:11:44-04:00","Mobile","5","review","Absolutely fantastic. Will definitely be using them in the near future. On board service was excellent and so were the meals.","Singapore Airlines","0" "2018-09-17T17:08:42-04:00","Mobile","4","review","The plane used was Boeing 777-200. Seats were wide and there were sufficient leg space. Service was fast and brisk. Food quality was so-so which is typical of many airlines' food. Only 2 negative points - old plane so entertainment system was the 6 inch non-touch screen with remote at the side of the seat. A bit noisy from not sure the aircon or engine. ","Dated plane but service was good","0" "2018-09-17T17:05:17-04:00","Desktop","5","review","Very well groomed and good manner stewardess. All drinks are free. Food are much better than other airline.","My rest begins with the flight.","0" "2018-09-17T17:02:21-04:00","Desktop","5","review","Comfort and service second to none. The food is the best in the air without a doubt. Our flight on the A380 was perfect in every way. We are now Singapore Airlines devotees.","Second to none in every way!","1" "2018-09-17T17:01:52-04:00","Desktop","5","review","The flight was in an A380 that seemed brand new. Premium Economy is very comfortable and the service by the flight crew was excellent. I could not fault it in any way. We were served lunch that was quite palatable accompanied by good quality wine and the entertainment package helped while away the 7 hours or so for the flight.","A very comfortable trip","0" "2018-09-17T17:01:52-04:00","Desktop","5","review","This is a great Airline and their Business Class product is excellent. I do this trip a lot and it's great news that in December they are upgrading this route to their new A350 product. Look forward to it.","Great Service","2" "2018-09-17T17:01:03-04:00","Mobile","5","review","Flight was on time except one leg from Singapore to Hong Kong . They needed to double check the mechanical stuff. It was fine with me. Safety is more important. Good service from flight attendants. Food and drinks are delicious.","LK from SF","2" "2018-09-17T16:58:19-04:00","Mobile","4","review","I admit to bias but still cannot deny that SQ does deserve the accolades it is showered with ! The recent flight I took only reaffirmed my loyalty - I refer particularly to the ground staff’s assistance in retrieving a checked baggage I had left behind after I had left the security area and checked into the adjacent hotel at Haneda. It was all done within a short space of time and self- imposed anxiety overcome, it became a pleasant experience I’d “A Great Way to Fly!” SQ, try and Ensure Premium Economy does not feel like the “sandwich class” on both outward/inward bound sectors the seats don’t recline easily or comfortably - I hope the cabin crew fed back !","Singapore Airlines ..Again!","0" "2018-09-17T16:56:45-04:00","Mobile","3","review","I found the food on SIA Economy class to and from Ho Chi Mingh is so bad. Tasteless and poor quality. Only the beer and wine helps to recover a few points so that I can give a neutral recommendation rating.","Standard of food has deteriorated ","0" "2018-09-17T16:51:04-04:00","Desktop","5","review","We were stuck in traffic en route to Schiphol Airport so I rang the Singapore Passenger Service to alert them we would be late. Finally arrive at the airport to find the check in desks closed but an attendant waiting for us.We were checked in, personally escorted through priority queues in security and immigration and taken to a reserved area for seating to await boarding.We were given priority boarding and seated before any other passengers were let on. My wife was pretty stressed out but she was well comforted and looked after by SA very caring staff","Excellent Service","0" "2018-09-17T16:50:34-04:00","Desktop","4","review","Good smooth boarding, good food, very clean. The only shortcoming are the beds. Compared to Turkish the are strange, you have to seep diagonally with not enough room for tall people like me. You expect much better on a 17 hour flight","Very good, not perfect","1" "2018-09-17T16:47:02-04:00","Desktop","4","review","I love the new business class, your own cubicle and loads of room and storage, extremely comfortable but for some reason the service felt a little bit snobbish, could be perhaps I went on board in my jandals and t-shirt and felt like I wasn't really welcomed in BC. Apart from that facilities are great and good food, the crew was attentive but didn't seem friendly. It is a pricey BC compared to other airlines.","Not very lucky with this airline but great BC","0" "2018-09-17T16:46:29-04:00","Desktop","5","review","I think Singapore were the first to introduce personal screens in the early 90s and they remain ahead of the game in terms of the entertainment options they offer. Food, drinks and service is still good and their planes are all new or newly rennovated","Good Service, Modern Fleet, Great Entertainment","0" "2018-09-17T16:44:49-04:00","Desktop","5","review","We chose Singapore Airlines to fly from Perth to Haneda Airport to meet up with a cruise on the Diamond Princess and to return post cruise form Narita to Perth. Looking at all the airfares and routes on offer it was a no brainer to pick Singapore Airlines whose fares were not only competitive but the connections in Changi excellent.. Furthermore we are part of the Kris Flyer programme and the incentive to gain more Fly Miles was a bonus. The staff from Check in to destination were all friendly and efficient. The On Board staff could not do enough to provide Service with a Smile. They are indeed an asset to SQ and we appreciated their efforts to make our journeys with them so very pleasant. Thank you to all the lovely girls on our flights.","Your holiday starts here !","2" "2018-09-17T16:39:55-04:00","Desktop","3","review","We were looking forward to our flight on the new Dreamliner but were disappointed. seat pitch so small the screen is in your face and even worse when the person in front puts there seat back and the width is so narrow you are shoulder to shoulder. the seat configuration is 3 3 3 and thats a pain to.","Dreamliner","0" "2018-09-17T16:39:00-04:00","Desktop","5","review","Great service and excellent facilities. This was my first time flying business class and enjoyed every minute. Best part was the food and being able to lay completely flat. Would recommend to all.","Amazing Service","0" "2018-09-17T16:36:47-04:00","Desktop","5","review","I have travelled with Singapore Airlines several times over the past few years Economy Class return via Singapore with stopovers in Singapore each time, the latest flights were August/September 2018 and have always been impressed with the friendliness of their flight crews who are so efficient and nothing seems a problem for them plus nice smiles and the cabins and facilities plus the meals and drinks are excellent and unlike many other airlines the staff are often offering water and fruit drinks throughout long haul flights and staff are available to handle requests all through the night time periods of the flights. I have not been able to fault their service on many return flights over the past few flights and can see why they have been awarded so many first places in annual international airline awards and Singapore Changi airport is a real gem too. In my opinion travel with this airline if you want to experience great care and attention on your flights. I will now only travel with them if they serve the route I intend to travel.","Wonderful experiences with this airline return Sydney/London many times","0" "2018-09-17T16:36:25-04:00","Mobile","5","review","Enjoyable flight. No problems at all with the booking or checkin from either end. Very pleasant cabin crew.","Flight","0" "2018-09-17T16:34:20-04:00","Desktop","5","review","We always choose SQ for our trips, especially with my 2 wheelchair elderly as we are always on the go. We have tried budget airlines to cater for my wheelchair elderly but never to my satisfaction. In terms of services and care for those with restricted mobility, SQ is the best.","Sep 2018 - Weekend Short Trip","0" "2018-09-17T16:30:47-04:00","Desktop","4","review","Singapore Airlines really needs no further review because it is a class above all other airlines. However, this time I travelled with my grandchildren, 4 and 1 year-olds and I realised, this is an area of improvement for SQ. These are long haul flights and I must say my grandchildren were reasonably well-behaved. Yet, a goodie pack for the children is always welcome. On the flight to London, my grandson was given a child's headphone set without being asked. For the return flight, even upon asking, it took a long while to receive the set. I asked about a goodie bag for him and the response was they only had food items for children. Huh? Since when? We came stocked with books and colouring materials but there were other children around us restless and whiny. They do not have a vegetarian option in the kid's meal so guess what, my grandson ate nothing on the flight to and from London! I gave him some of my food, whatever he would eat. Luckily it was a night flight both ways and he had had dinner before boarding. I dread to think if it had been a daytime flight. How do we deal with a hangry child on board a 13 hour flight?! If you are travelling with kids, especially very young ones, I do not recommend SQ.","Comfortable but not the best for travel with kids","0" "2018-09-17T16:27:20-04:00","Desktop","5","review","The staff were really friendly and attentive, meals were nice my only complaint was the person in front putting their seat back and knocking over my drink, not the staff's fault, ignorant passenger,","very nice airline","1" "2018-09-17T16:27:13-04:00","Mobile","4","review","We recently flew from Sydney to Rome on Singapore Airlines. The first leg on an A380 was probably the best flight I have been on - helped by the fact that we had an empty seat next to us. The flight was so smooth my wife didn’t even realise we had taken off. The staff were excellent throughout the 8 plus hours. The second leg was on a smaller plane and wasn’t quite as good, although again, I couldn’t fault the flight crew. The only downside ( and the reason for the 8 rating) is the food. Like most airline food, it is fairly ordinary. Singapore is still a great way to fly!","Good flights - very attentive and professional service.","1" "2018-09-17T16:25:41-04:00","Desktop","5","review","This is my first business class flight on SQ and I must say I enjoyed every minute of it. (when I wasn't sleeping on the lie-flat seat). SQ has replaced KE(Korean Air) as my go-to airlines for international routes. 1. Immaculate service on both business and economy. FA's are very helpful and friendly. 2. Great airplanes, both physical appearance, cleanliness and quality of flight. 3. In-flight meals are the best I've had on a plane. 4. On-time departures; I haven't had one single delay. Even if there was a slight delay, arrival was on time. I recently flew ICN-PEN via SIN on SQ007/008 and it was a pure delight. Flight was a red-eye, about 5.5 hours long to SIN. As soon as I boarded, I was greeted warmly and taken to my seat, 17k which was a window side, lie-flat seat. Seeing that 15k was available, I immediately requested a seat change and FA quickly obliged. 15k is the bulkhead seat and slightly roomier than the 17k. My welcome champagne kept on pouring and pouring until my supper came out, a simple noodle dish in soup which I promptly finished. Hadn't eaten all day as I had traveled 6+ hours to get to the airport. I had put on the noise cancelling headphones for the remainder of the flight for a quieter, more relaxing flight. FA then proceeded to convert the seat into a lie-flat bed. I am 188cm tall so this was just heavenly. Got some short but quality sleep and when I woke up, the plane was already preparing for landing. I've flown in several different business class seats but I must say SQ is exceptional in every way. The only thing I missed was a vanity kit which SQ doesn't give out on business class. Hope they bring it back soon.","1st Business Class flight on SQ-No other way to fly!","0" "2018-09-17T16:25:02-04:00","Mobile","5","review","Was with my family for a holiday in tokyo. Took the SQ flight. Was greeted warmly by the SQ crews. Food and service by the crews were fantastic. Enjoyed the seating arrangement whereby the inflight service is superb and comfortable. Took other airlines before, still prefer Singapore Airlines. In terms of service, flight arrival and departure which is often on time, food quality etc; compared to other airlines, still prefer SQ. Well done to all the crews👍","Excellent service, comfortable flight, timely and smooth arrival","2" "2018-09-17T16:22:48-04:00","Mobile","1","review","I write this review only because when I traveled from the USA and returned, it seemed out of the 3 airlines flown, Singapore Airlines was theONLY airline that was unable to keep a standard of excellence. Both flights on Singapore Airlines had substantial delays. One even got us to our destination so late public transportation was closed and had to take an expensive taxi. The second flight on this airline was not any better. Delay after delay. We kept getting different fairy tales as to the reason for the delay. Finally after doing our own online searches we discovered that they simply adjust the takeoff time so it appears to be on schedule. The problem with a 2 hour delay was because some passengers connecting flight had not arrived in Singapore yet so they made a decision to hold the flight until they arrived. The airline made an announcement of the delay and offered free beverages at the gate. The catch was it was soft drinks were offered about 15 minutes prior to leaving. I must note that customer service is worse than imaginable. Business class passengers are NO different from any other. I guess it’s Singapore Airlines way of doing business of never on time and never telling the valued customers (which they do not recognize) the truth. Don’t expect any compensation for anything. The airline even ripped my new luggage and broke the tsa approved lock. Again not even an apology even after conversing with customer service. In short this airline can’t seem to decide whether keeping a scheduled departure time and the several passengers waiting to leave are more important or waiting for a few late arrivals. Here in the USA if you’re not in the gate area 15 minutes prior to departure you’re out of luck. The gates closed and no chance of boarding. I would not recommend this airline. There are several other choices.","Puzzled how Singapore Airlines got such high rankings","3" "2018-09-17T16:22:18-04:00","Desktop","4","review","First time we flow premium economy and would only fly this class on long haul flights in future instead of economy","Wayne","0" "2018-09-17T16:21:37-04:00","Mobile","5","review","Staff was very helpful, polite and friendly air hostesses. Great services and great food... comfortable seats and best inflight entertainment selection.. baggage was handled very efficiently. Checking in was smooth.. overall experience was excellent..","One of the best airlines","0" "2018-09-17T16:21:16-04:00","Desktop","5","review","With the introduction of the new A350 on the Brisbane to Singapore route, several things have improved for this leg. First, they have single seats down each side of the cabin. Very pleasant when travelling alone. The seats are improved for tall travellers like myself as the footwell is more spacious than the old seats. I find that I always seem to sleep well on this plane. Service is always good - nothing changes in this department. The second part of my journey was from Singapore to Bangkok. The day that I travelled we had a brand new 787 Dreamliner on the route. The seating on this plane is totally different. With their new 787 seating, SIA has yet again provided a lot more footwell room. Again with single seats either side of the cabin with doubles in the middle - everyone has an aisle exit. The seating is staggered with an area either on the left or the right of the seat to put your things. This arrangement works well -, especially in the legroom department. This is the best seat that they provide in my opinion. The journey was as usual ahead of schedule on both legs. Can't recommend SIA more highly.","Improved service with the introduction of the A350 plane from Brisbane...plus a ride on their new 787 Dreamliner","1" "2018-09-17T16:11:57-04:00","Desktop","4","review","The flight from Darwin to Singapore was on the Singapore Airlines budget carrier SilkAir. Jetstar could really do with taking a few pointers from this carrier. The seats are comfortable and the service is excellent. Previous experience with SilkAir was travelling to Singapore then connecting to Dublin on Emirates and they checked our baggage right through to Dublin from Darwin. The airfares were also really good value costing less for my husband and I to fly to Tokyo than for one of us to fly to Perth. We used seat guru to select our seats. We were a bit hot on the flight over to Tokyo but on the flight back we selected seats with only two seats in front of the midsection toilets. We could recline our seats without impacting anyone else, there was plenty of leg room for my husband who is quite tall and the traffic really wasn’t that big an issue. Great service, great onboard meals and value for money. Highly recommend this airline. They have a frequent flyer programme too.","SingaporeAirlines International Experience","1" "2018-09-17T16:10:08-04:00","Mobile","5","review","Singapore Airlines , great airline !! Flight attendants are very accommodating, helpful , very thoughtful and friendly , food is also nice for airline food , not like some others !! They ensure you are having a comfortable flight, on our return from Sri Lanka , my wife had a bit of a cough and the attendant approach us and offered a face mask 😷 as it my help with sleep to keep off cold air from vents , in the end that helped dramatically , which we were very greatfuk for 👍🏼😉 also making sure our meals were ok . Overall , it was a very comfortable flight and would definitely keep flying with Singapore Airlines , bonus with accumulation of Kris Flyers points , which I recommend signing up for and downloading Singapore Airlines app on your phone to make changes to your booking 👍🏼","Fantastic Airline - Recommended !!","1" "2018-09-17T16:10:01-04:00","Desktop","4","review","In-flight entertainment and services was good. Food was not as fantastic as compared to the other full service airline from HKG.","good flight experience","0" "2018-09-17T16:09:39-04:00","Desktop","5","review","I was taken ill and was very uncomfortable during the flight. The crew reassured me and arranged for me to be met by ground staff as soon as the flight landed. The staff then rushed me through immigration, helped with my baggage and took me quickly to the medical centre at the airport. They were willing to wait, but at that point, a friend who had been contacted came in and I insisted that they return to work. It was all very reassuring and just the kind of response one expects - and gets - from Singapore Airlines!","Superb in crisis","1" "2018-09-17T16:07:36-04:00","Mobile","4","review","Highly recommend to travel via SQ flight for long haul flight. Feels comfy and good service on board. No 2nd thoughts of other flight.","Europe trip","0" "2018-09-17T16:06:27-04:00","Mobile","5","review","Flew to Singapore en route to Thailand and Vietnam, the staff were so friendly, attentive and caring. There were a lot of families on the flight and the crew were so helpful to the parents. We also used the Singapore airline stop over deal, this allowed us to enter the zoo and various other attractions for free during our stopover. Wonderful airline","Fabulous airline","0" "2018-09-17T16:06:08-04:00","Desktop","5","review","Absolutely fabulous flight. Left Perth at 0630 which meant getting up early but we boarded on time, were warmly welcomed by the flight staff and given warm handtowels. The plane was quite new and extremely comfortable. The inflight entertainment was excellent. The food was excellent. We arrived on time.We have nothing but praise!","Perth-Singapore-Perth","0" "2018-09-17T16:05:43-04:00","Mobile","5","review","This is our 3rd family trip with Singapore Airlines. The staff are amazing. S oi friendly snd go out of their way to help you. Nothing is too much trouble for them. The food on board is always yummy. Very filling. I love that they offer fruit as snacks plus the usual chips and chocolates. The new economy seats are a lot more comfortable and that bit of extra leg room and seat recline does make a big difference. We would always recommend Singapore 😁","Will always fly Singapore ","0" "2018-09-17T16:03:16-04:00","Desktop","1","review","Premium economy not worth the money. The seats have slightly more room which may be good for a larger person. Service was very ordinary on this SIA flight. My wife requested a GF meal. It consisted of rice crackers and a bottle of milk. Very little effort went into that meal. The only food for her on an 8hr flight. ","Singapore Premium economy","0" "2018-09-17T16:01:53-04:00","Desktop","5","review","Great service as usual. Nice chat with some of crew as I wanted to stay awake in order to fight of jet lag when I reach home","Great service","0" "2018-09-17T16:01:50-04:00","Desktop","5","review","We ALWAYS fly with Singapore Airlines whenever we can - their service is simply THE BEST ..... cabin crew are awesome and can't do enough to help. Food & drinks are fantastic and so yummy.","The Best!","0" "2018-09-17T16:00:55-04:00","Mobile","5","review","Flew to Heathrow and back on Singapore airlines, it had been a while since we had flown with them, and would still highly recommend them. Very efficient services, very comfy seating and plenty of good entertainment in the 13 odd hours in the air, 2 great flights. ","Quality ","1" "2018-09-17T16:00:33-04:00","Desktop","5","review","Good legroom and very comfortable seat. Service and food was excellent. This made a long flight most tolerable. Will definitely fly them again.","Excellent long flight","2" "2018-09-17T15:59:54-04:00","Desktop","5","review","Don;t want to use any other airline == wish they flew domestic (USA)!!!!! Non stop food and drinks of all kinds!!!!","Crew members were EXCELENT!","0" "2018-09-17T15:59:16-04:00","Desktop","5","review","Checking in was easy as staff were obliging, managed to change seat allocation for the second leg with Singapore Airline Singapore to Frankfurt to extra leg room. Flight itself was pleasant. Cabin crew friendly and although I did not eat the food did look fine.","As Always Singapore Airlines deliver excellent service.","0" "2018-09-17T15:58:59-04:00","Desktop","5","review","Very good airline to fly with .We had separate bookings and the staff managed to sit us together going over but could not manage it fir the return trip.","Very caring staff ,food was fair .","0" "2018-09-17T15:58:00-04:00","Desktop","5","review","Coach is Coach with tight seating, but the service is outstanding. Good food and attentive personnel. Constant attention. Two full meals with snacks in between.","Outstanding Food and Service Even in Coach","0" "2018-09-17T15:56:19-04:00","Desktop","5","review","I fly Singapore Airline since few years and every time it's an amazing experience. You start to feel good since airport when you see the crew so professional, elegant and available to support. Entertainment user friendly, nice safety video. Everything's done to prepare enjoying un unforgettable experience in Singapore.","Unique Experience","2" "2018-09-17T15:56:16-04:00","Mobile","4","review","The air stewardesses look immaculate with beautiful uniforms . They couldn't do enough to help , the best service ever on an airplane and great choice of inflight entertainment. The seats could do with been a little bigger and more legroom but that's my only negative","Fabulous flight","1" "2018-09-17T15:55:08-04:00","Desktop","5","review","This was a great flight with service plus and the seating room is fabulous. You. Get full service with drinks, food, and no extras for luggage of 30 kilos each. I would flight again with This airlines as they are service plus","Fly with Singapore Airlines","0" "2018-09-17T15:54:31-04:00","Mobile","5","review","I first flew with SQ in 1975 and their service has not changed.In my view they are still the best airline in the world to fly with. Their service to Wellington NZ is no exception.So for all you Kiwis and Aussies crossing the Tasman get on board and enjoy the marvellous airline.","Service Plus","0" "2018-09-17T15:52:00-04:00","Mobile","4","review","It was a short flight. But the service was good. Nothing to complain about. Silk Air is quite a small aircraft but for a 55 minutes journey it is okay I guess..","Silk Air","0" "2018-09-17T15:51:09-04:00","Desktop","4","review","We have been flying with Singapore airlines now for sometime, it is our preferred choice. Check in was fast and efficient, business class lounge was extremely good as was the food and seriously can't fault it. I believe Their Premium economy is also good with more legroom and choice of meals. Next time we fly to Singapore we might try this.","Great flight, great service","0" "2018-09-17T15:51:03-04:00","Desktop","5","review","We were on a family trip together with my elderly parents on a holiday to Perth. My dad's birthday would be in a few days' time and I requested for a birthday cake for him on board, when I was at the airport to check in. The counter staff informed me that it was a little late to get the cake on board but they will arrange for one on our return trip which was nice as it was just a day away from his birthday. What impresses me is that they care for their customers enough though this was a very last minute request. Thank you SIA - you are a great way to fly!","Great Service!","0" "2018-09-17T15:50:54-04:00","Desktop","4","review","In May 2017 we went to STAY in Singapore for 1 week, as we had only passed thru many times since a 1 week stay in 1984, A great visit it was too. The in-flight films etc was NOT OPERATING on flight up, And we were compensated with a gift of tea bags on exiting. Would have preferred the system to have been operational, but not so. Flight was GREAT as was our transit private Mercedes to our accomm arranged by our travel agent, Teresa Turton,Travel Associates, Rockingham. Ph 08 95278812 or +61404448440. BRILLIANT for our final journey to Singapore","Last Flight","0" "2018-09-17T15:47:12-04:00","Desktop","3","review","Can’t fault the service on Singapore Airlines , and as Economy class goes it is pretty comfortable with a generous luggage allowance . My disappointed comes from a cancelled flight and lack of any assistance offered . We had printed e tickets but were told at checkin they had no record of our booking , we couldn’t get anyone to help us and when we rang them hoping to get help that way we were told ring back in business hours on Monday ,it was Sunday morning ! We ended up be put on a plane to Frankfurt with no hope of a connecting flight ,and again no one to help once we arrived there . We weren’t given any food or accomodation vouchers but had to stay overnight at the Hilton at Frankfurt Airport . Finally the next day we were able to get assistance through Lufthansa Airlines and eventually got a SA flight that night . I sent complaint emails when I got home but had absolutely no response or apology from Singapore Airlines at all ,very disappointing .","Disappointing","0" "2018-09-17T15:46:52-04:00","Mobile","4","review","We followed their instructions and printed our check in and boarding passes but this was a complete waste of time and paper as we had to do self boarding passes when at Heathrow. Flight took off 40 minutes late. It was very hot but no drinks were offered until the meal. The air vent controls were well out of reach when sitting. I printed a copy of Singapore airport as the airline couldn't tell us what terminal we were landing at Singapore for transfer to Darwin. Breakfast was served, after the usual sleep period,at mid afternoon local time. The transfer at Singapore, only 2 hours, was ok. another meal was served almost immediately on our leg to Darwin-very similar to the one we had before. Both planes were very clean and the attendants quietly efficient.","Unimpressed","1" "2018-09-17T15:46:21-04:00","Mobile","5","review","It is voted one of the top airlines in the world and definitely living to its standard. Wheelchair provided from seat to baggage claim and checkin to gate on departure. Meals were delicious and options for western or asian. Additionally, crews are friendly and helpful, all dressed professionally. Always love Singapore airlines-inhibited by fares.","Awesome airline!","0" "2018-09-17T15:45:47-04:00","Mobile","5","review","Good service.. smooth flight.. Great experience. Singapore airline has always been my top choice when it comes to flying.. And I guess it will stay the same position.. I almost wish the flight take longer to arrive! Haha..","Always my top choice","0" "2018-09-17T15:45:15-04:00","Desktop","4","review","Good airline. Plane was not as new as AirNZ planes, but service was good and it was on time. It was a code-shared flight and as a result I didnt get my AirNZ points which is disappointing. Just be aware of this if you are an AirNZ points customer. I complained to AIrNZ about this, since its really their issue.","No complaints","1" "2018-09-17T15:44:17-04:00","Mobile","5","review","The cabin crew were extremely friendly with my infant and preschooler. They made effort to interact with them, with magic show! When my infant was asleep, they kept her post weaning meal aside and serve when she woke up. My preschooler was very happy with all the goodies he received!","Best airlines to travel with kids!","0" "2018-09-17T15:43:31-04:00","Desktop","5","review","Newish aircraft. Excellent aircraft maintenance & service. Warm & efficient cabin service. Good food & beverages.","Very efficient &","0" "2018-09-17T15:43:17-04:00","Desktop","5","review","All airlines should follow the customer service provided by Singapore Airlines, I enjoyed the whole flight service was impeccable.","Relaxing trip","0" "2018-09-17T15:42:59-04:00","Desktop","5","review","Had a great return flight to Singapore. Plane was good with inflight entertainment and food. Stewards were lovely. Would go again.","Loved it","0" "2018-09-17T15:42:01-04:00","Mobile","5","review","Wonderful flight attendants ultra clean great food no stress airline have flown many times with them and all the flights are of a consistent quality","No stress","0" "2018-09-17T15:41:59-04:00","Desktop","4","review","Very welcoming, friendly and helpful staff. Food was fine and plenty of it really, and a roll supplied each time as well as dessert. Probably one of the better long haul flights I have done, although in fairness not done too many.","Great to travel with","0" "2018-09-17T15:40:38-04:00","Mobile","5","review","The best flight,well present aeroplane, friendly staf,nice and very enjoyable flight. 1 of my favourite airplane to travel specially safety issue. Since 96 always a pleasure to flight with singapore airlines.","The best","0" "2018-09-17T15:39:27-04:00","Mobile","5","review","I can't rate Singapore Airlines highly enough. I travelled solo with my baby and toddler and the on board and on ground staff were so helpful and kind to me. They really made the experience (which I had been kind of dreading!) a great one. Lots of nice touches too like baby food, kids meal and free gifts. Also good entertainment, food and nice clean planes.","Exceptional service, particularly recommend for families with young children","0" "2018-09-17T15:38:27-04:00","Desktop","5","review","We have family in the UK so travel at least every other year to visit . For the long Haul that it is you cant beat an A380 to fly on - spacious and quiet !! While there are other carriers flying the A380 we have found the best timing for us from both Wellington and London are Singapore flights . Least amount of waiting at airports between flights and marginally the least time in the air as well . There is a free ( with a coupon ) or low cost Lounge in Singapore which makes the break better - just somewhere to relax in quiet surroundings with excellent food and facilities . You need to ask your travel agent about this when booking .","Excellent lounge at Singapore","0" "2018-09-17T15:38:10-04:00","Desktop","5","review","I had such an amazing experience on Singapore airlines. The service was wonderful and although we were running quite late from Singapore to shanghai, they held the plane 15 minutes for us. Would definatly recommend this airline.","Wonderful airline!","0" "2018-09-17T15:37:09-04:00","Desktop","5","review","Singapore Airlines - outstanding, extraordinary, remarkable, special, excellent, phenomenal Love this Airline I am a Gold Card holder - Fly with them every month x x","Stunning Singapore Airlines","2" "2018-09-17T15:36:53-04:00","Desktop","3","review","The flight from Christchurch to Singapore was a bit disappointing as old technolgy in house entertainment, and the plane. Plane from Singapore to Barcelona much newer with touch control on the entertainment and seemed more movies etc. Long flight and was starving by the time they served breakfast about 1.5 hours from landing Barcelona. Flew over in August and came back in September and no updates on the movies so entertaiment was limited as had watched all the best movies on way over. London to Singapore modern plane, then back to old technology and poor service Singapore to Christchurch.","Mixed Services","0" "2018-09-17T15:36:00-04:00","Desktop","5","review","From the first Check-in in Wellington, staying over in Singapore to the arrival in Paris a very enjoyable journey. We needed wheelchair assistance all the way, friendly and helpful staff, great flight comfort, excellent meals, WiFi on newer planes, regrettably not on older planes","A most enjoyable return flight from Wellington New Zealand to Paris France","1" "2018-09-17T15:35:13-04:00","Desktop","5","review","Can't rate this airline highly enough. July 2018 we flew from Perth to Singapore, Phuket and return on Singapore Airlines. I was a Singapore Airlines virgin and had no idea what to expect. As a regular traveller around Australia, I am used to the level of service offered by our domestic airlines, which is pretty average. Singapore though, wow. They've kept the old school the quality and service and they now have me as their greatest fan. I will be prepared to pay extra to get flights on this airline, rather than suffer through the discomfort of other airlines. It kind of reminded me of what used to set QANTAS used to be like before they decided to go low budget. From the refresher towels offered before take-off, to the decent food served in containers, not cardboard boxes, to the polite, attentive, fast service,...to the extra leg room and seat space and of course the complimentary iin flight entertainment, I've gotta say these flights were some of the best economy experiences I've had in ages. If there was one complaint, it would come from my hubby... he loves his bourbon, so he was disappointed that they only had scotch whisky on offer.","Like QANTAS used to be....","0" "2018-09-17T15:34:59-04:00","Desktop","4","review","A good basic airline with all the services and efficient delivery. There is no extra leg room or attention, but it was attractive cost-wise.","Fair to good airline","0" "2018-09-17T15:34:50-04:00","Desktop","5","review","Always enjoyable and comfortable flying with SIA even in economy. The crew is attentive, pleasant and helpful. Keep up the good work!","Great service","0" "2018-09-17T15:34:42-04:00","Desktop","4","review","The flight was mostly what you would expect from Singapore. Food was reasonable, seats were comfortable and flight was early arrival by more than 45 minutes. I did have some concerns about the staff. I am not a young woman but as I hold a Ph.D I am not a stupid one either. However from the time I sat down I was given the ""stupid little old lady"" patronising treatment. I was singled out for reminders about seat backs up for take off and reminders putting my admittedly large handbag under the seat ( when my seat back was up and the bag was under the seat). Before landing I was singled out again a good half hour before landing. Passengers around me were not reminded this early. Although I was wearing noise cancelling head phones I had staff touch me and yell instructions and then get clearly annoyed when I took the headset off and asked them to repeat the request. One girl spoke extremely fast with quite an accent and got very annoyed when I asked her to repeat again more slowly. I thought there was a level of ageism going on because other people around me (younger men) were treated with smiles and the staff waited for those wearing head sets to remove them.","Good airline, food. Staff had some issues","0" "2018-09-17T15:32:26-04:00","Desktop","4","review","everything they say about the great service is true - attentive crew, modern fleet, physical comforts, attention to detail that starts at airport check-in, the telephone customer support (the SG customer service hotline) the airline canceled several flights (sin/kix and kix/sin) due to closure of KIX (from Typhoon No 21), and we had to change both out- and inbound flights to arrive / depart via NGO instead. the swaps were made within 5 minutes (including time spent in the telephone queue) each time. we had to change the outbound and return flights separately (the typhoon situation developed from one day to the next). - At check-in, the counter staff noticed, and tried to request seats together (w my companion) on the full SIN-NGO flight (which i had not been able to manage, due to the <24-hr short-notice flight change), which i didn't expect, but appreciated. - If there's one thing i can recommend from this experience - call the Singapore hotline if you need something fixed. we also visited the SQ office in Osaka (while there), and they referred us to the singapore office for the latest updates. - The warm welcome by the crew when we board (a constant each time we fly SQ) and super attentive service (gentle reminders to hydrate every so often by asking if we needed something to drink) - Toilet cleanliness - this goes a long, long way in my book. enough said. For the best experience - skip SQ's Facebook messenger chatbot: i'm sure the airline has thousands of people asking all sorts of questions from one minute to the next, and the chatbot probably takes care of these. to get a useful response that I can make a decision about (specifically for the typhoon situation), its best to ring the SG hotline (the number that starts with +65 xxx) to get it efficiently resolved. remember to ask nicely - it goes a long way :-) - enough people have commented on the IFE system, so i'll skip that too (just take it as a way to get some shuteye - we could all benefit from a power nap!)","definitely a great way to fly...","0" "2018-09-17T15:31:35-04:00","Mobile","5","review","360° well manicured well taken care passenger Service. Super Courteous Staff. Changi airport it’s a pleasure to stop over. Singapore used to offer 3 days stop over the City is Awesome. Best Food Ever.","Best South East Asia Airline","0" "2018-09-17T15:29:19-04:00","Mobile","5","review","staff at Perth airport were able to find a more suitable seat,plane staff coped with all the fussy travelers o board and the food was very good on this trip","Singapore/ Japan trip","0" "2018-09-17T15:28:22-04:00","Mobile","5","review","I knew that business class gets big seat and great service, what I didn't know of is that business class passengers even get the express lane pass to go thru customs and security check. I tried the book your chef service and chose lobster meal but wasn't very impressed. Still it was a great flight and I definitely highly recommend it. Hopefully to try the new industrie A380 soon.","Excellent service","0" "2018-09-17T15:27:23-04:00","Desktop","4","review","Safe, on schedule, very helpful , helped me with wheelchair as I have a bad knee & unable to walk the full distance of both the airports","All in all , it’s ok","0" "2018-09-17T15:26:49-04:00","Desktop","5","review","When we decided to travel to Singapore and Hongkong we chose Singapore airlines as they had a good name the price was good and also being their home area, we were not disappointed although we were in enonomy class we were treated first class from the time we boarded until we left the plane the staff always with a smile doing everything to make your journey enjoyable. The meals are first rate hot tasty and plentiful plus a good drink selection, inflight entertainment consists of a great range of movies music enough to cover every ones needs seats are comfortable, plane was presented spotless and kept that way throughout the flight by the crew we have been back twice now and are looking for our third trip and would not fly with anyone else.","In style","0" "2018-09-17T15:22:00-04:00","Desktop","4","review","Lovely crew. Very squashed in the seats though. Meals were good - almost business class like. Amenities in the toilets were also good (toothbrush, ladies necessities etc). Plenty of toilts too so you didnt have to wait","Economy Travel with Singapore Airlines","1" "2018-09-17T15:20:45-04:00","Desktop","4","review","As a Kris Flyer Gold I get preferential treatment. The check in at the business class counter is always quick & service professional. the lounge in Sydney is large, comfortable with good food. The inflight service is always of the highest standards. SQ now uses new A380s & comfortable. Hence I always chose SQ.","I generally always fly SQ because they are always provide good service both in the check in & in the plane.","2" "2018-09-17T15:18:30-04:00","Desktop","3","review","We were disappointed with our Flight from Melbourne to Barcelona and return. The food was only average, we were not given a travel pack, only socks and eye shade and the seats were not very comfortable. We felt we were not treated any differently from economy class passengers- needing to ask for help to set up our bed - which was not easy. The bed was very uncomfortable and you had to lie at an angle as the section for your feet is set off to one side. When we arrived home we had very sore hips and backs from the poorly designed bed. The other complaint we had was that the Business Class lounge at Barcelona was appalling - overcrowded, worn out seating and very little food. It was a shared lounge and was full of Flight staff and their luggage! We did write to the airline with our issues and they responded quickly and offered us vouchers to spend at their at their Flight shop - which we appreciated.","Disappointing flights","1" "2018-09-17T15:17:52-04:00","Desktop","5","review","100% percent service from time of check in to landing. Be careful you might gain an extra 10 lbs from departure to arrival. Constant food between movies and napping. Toiletries before arrival. Take a sleeping pill or tranquilizer or else you""ll be eating nonstop. Cabins very well appointed.","Can't be beaten","1" "2018-09-17T15:16:52-04:00","Mobile","5","review","Travelling from the UK to Houston,Texas non stop to visit family for around £350 return is amazing (depends on time of year) You can’t fault that at any level and for them to throw in 2x 22kg bags each and basically all you can eat and drink on top is brilliant. Anyone who says otherwise needs to reassess their travel arrangements because it’s an absolute bargain to behold. All staff are amazingly courteous and diligent. Nothing is a problem and we have travelled many times with SA. Keep up the good work.","A first class Airline","0" "2018-09-17T15:13:43-04:00","Desktop","4","review","biggest plane, A380, it was great and we had two seats upstairs by the window, and it was quite comfortable for economy class seating. Service was good a, and th staff really friendly.","big plane","0" "2018-09-17T15:13:37-04:00","Desktop","4","review","good food, in house,baggage pick up,all worked well! cabin crew did a good job as well. every thing worked well from start to finish..........","if you have to travel 8/9 hours in a plane , then this is as good as it gets!","0" "2018-09-17T15:11:47-04:00","Mobile","5","review","Singapore Airlines is quite possibly the best airline in the world. We recently flew from Singapore to Sydney in business class with a 3 year old and it was a flawless experience on SA’s newest Airbus A380. We were lucky to experience the all business class upper deck cabin. Gracious hosts, delicious food, big comfy seats and the staff took a keen interest in our child’s comfort and journey by offering him a special kid’s meal and games/colouring book for the flight.","World class flight experience","1" "2018-09-17T15:09:39-04:00","Mobile","5","review","International flights from two hours up can be a drag if one is squeezed between coach/economy seats. At times, it may be an unavailable asile and sometimes your luck will hinge on the next passenger, including the one in front. Premium Econimy on SQ offers great relief and comfort in all areas. And yes, the comfort, the greetings, the entertainment on board, the food and the welcoming hot towels add to the value for a price that won’t hurt so much.","When You need to Arrive in Mint Condition","1" "2018-09-17T15:04:53-04:00","Mobile","5","review","This airline is just awesome. The attention to detail, delicious food and the beautiful attendants made it beyond special. From the first pour of Don Perignon and throughout the entire flight, it was nothing short of magical. Can’t wait to fly on Singapore Air again!!!","Magical beginning to a magical vacation","1" "2018-09-17T15:01:45-04:00","Mobile","5","review","Not One of the best.SQ is the best Airline. The service, the choice of meals and seats were comfortable. Enough leg space. Lavatory was very clean with all amenities. I would recommend this airline any day.","# 1 AIRLINE (SQ)","0" "2018-09-17T15:00:14-04:00","Desktop","4","review","This was our first Premium Economy flight. Seats were very comfortable & the extra leg room was great. Our only complaint about seating was that the foot rest would not lock in place which was a little annoying. The service from the cabin crew was excellent as were the meals. Our flight schedule was as planned & we arrived on time. We did do extra sectors with Singapore & found that the service was comparable on them all. Would certainly fly with them again.","Pleasant experience","0" "2018-09-17T14:59:25-04:00","Desktop","5","review","Very smooth take off and landing, great cabin crew and food. They make you very welcome and comfortable and the premium economy is well worth it.","Very nice trip","2" "2018-09-17T14:58:08-04:00","Mobile","5","review","Service on this airline route was impeccable - from the use of the ANA lounge and food offered, through to the in-flight meal and entertainment. Bizarrely for a flight taking off at 9am in the morning, and travelling to a time zone that was only 1 hour difference, most people travelled with their shades down - although the cabin lights never went off. Some people choosing to sleep, but the main meal is served about 3 hours from takeoff around “midday” origin time, but did notice the captain was a little overzealous on the seatbelt sign - not sure if this was due to anticipated turbulence (wasn’t much) or just a way of controlling the masses. When it’s on for this long and no turbulence people ignore it - and Singapore airlines probably need to keep a close eye on this.","Great flight service and entertainment","1" "2018-09-17T14:56:04-04:00","Desktop","5","review","This flight was booked on behalf of a company and despite a broken ticket machine at check in it was smooth sailing, the stewards handled the ticket machine error with ease and made me feel comfortable in a situation which would normally make me a little panicky. I'm normally against having others book my flights for me but Singapore Airlines is a fantastic way to fly. There aren't too many companies flying from Australia into Beijing and I would recommend them for future flights and services.","A Fantastic Flight","0" "2018-09-17T14:55:33-04:00","Desktop","4","review","Take a neck pillow and use the small pillow they give you for your back staff were really pleasant smiling all the time free drinks plenty food a bit too much as I refused some of it plenty leg room . Great onboard entertainment . ","Holiday of a lifetime !!!","1" "2018-09-17T14:54:24-04:00","Desktop","5","review","Always reliable and flight attendants are fantastic. They are always pleasant and nothing is a problem. The only down is the food, which I can honestly say has never been fantastic, but that is airplane food for you unless you fly first class. We choose to fly with Singapore whenever we travel to Europe. Changi Airport is amazing, we could learn alot from other countries airports!","always reliable","0" "2018-09-17T14:48:34-04:00","Mobile","5","review","I would highly recommend Singapore Airlines for any travellers, their attention to customers was fantastic, food was great, and leg room seemed better than other airlines I have travelled on.","Thoroughly enjoyed my flight","0" "2018-09-17T14:48:23-04:00","Desktop","5","review","Always have extremely good service from very friendly and obliging staff. We were held up at Singapore for just over an hour and were kept fully advised on what was happening and the timescale of our flight.","Excellent service","0" "2018-09-17T14:46:59-04:00","Desktop","5","review","Best flight we have ever had,,, service was excellent,, comfy seats,good food , and a great selection of movies etc,,Will definately fly Singapore Air again","Amazing","0" "2018-09-17T14:46:50-04:00","Desktop","4","review","Paid extra to choose own seats as we had a 14hr and 8hr flight to London and home from Paris. Can not say it was worth the extra as we still had to try to sleep sitting up but we did have exit row seats so could stand whenever we wanted to. For choosing our own seats without taking the flight deals we paid an extra $1,200 each for return flights. Plenty of food but the quality was very poor on one occasion, died overheated spaghetti meal. Generally though the food was acceptable for economy class. The flight staff were great, always friendly. Would definitely fly with Singapore airlines again.","Great flight staff","0" "2018-09-17T14:46:44-04:00","Desktop","4","review","Gracious, friendly crew. Food not exceptional and Premium Economy not what it should be - seating and room between rows / Leg room was no better than economy. Dosen't mean I wouldn't fly with them again though!!","Not what I expected","1" "2018-09-17T14:46:36-04:00","Desktop","5","review","We elected to fly SIA because we wished to try Premium Economy on the long overnight sector from Singapore to London. Unfortunately they do not offer this service from Adelaide. We broke our journey in Singapore using a SIA Holiday package which is a very convenient option for an overnight stay. The PE was well worth the extra as the seat and service were similar to that offered in Business only a few years ago. The added benefit of SIA is transmitting through Changi deservedly voted as the best airport on the world.","Very professional","1" "2018-09-17T14:45:39-04:00","Mobile","5","review","Great airline. On time and the flight crew were professional and courteous the entire long flight. Will fly them again.","The omly way to fly.","0" "2018-09-17T14:45:20-04:00","Mobile","3","review","The service crew represents the airlines on a flight. When they are nonchalant in their service, it reflects on the airlines. I was served by a guy with little grace and affection for his job. He did the rudimentary and there was no love for the job or the people he served on the plane. Sad because Singapore Airlines used to be famous for its inflight service.","Service crew behaviour","0" "2018-09-17T14:44:23-04:00","Mobile","5","review","It’s always a long flight from London to Auckland if you are in Economy but In my book Singapore Airlines is one of the best. Good amount of leg room, food is ok, service is pleasant, they still give you a toothbrush and socks which most don’t but the best thing in my book is that they still have foot rests which give th opportunity for different positions and to raise your legs a bit which can really make a difference with comfort and sleep.","One of the few to still have foot rests in Economy","1" "2018-09-17T14:42:56-04:00","Mobile","4","review","Very comfortable flight, staff are always good. Food is nice, and seats comfortable. Entertainment menu onboard is good. Only negative is that they will pack plenty of people in, though this is to be expected.","Comfortable","0" "2018-09-17T14:41:13-04:00","Mobile","5","review","Singapore Premium economy is better than domestic business class. Their media is fantastic. The included noise cancelling headphones are ok if you don’t have your own. Very spacious feel. Worth it if you can afford the luxury.","Very Good!","0" "2018-09-17T14:40:24-04:00","Mobile","5","review","We often fly between Adelaide and Bangkok and always prefer Singapore Airlines. Have flown with Qantas, Emirates, Malaysia and Jetstar and have always been disappointed in comparison. Singapore have the most direct Adelaide via Singapore to Bangkok and return flights with only one hour stop overs. Singapore provide very good food and drinks and the best service. Basically everything by Singapore is better than the other airlines we've flown with. We only recommend Singapore Airlines. ","First choice","0" "2018-09-17T14:39:28-04:00","Desktop","5","review","easy checkin great food and service so quiet, attendants excellent also easy access to club facilities","best airline i have travelled with","0" "2018-09-17T14:36:01-04:00","Desktop","5","review","Singapore Airlines was a fabulous flight, as far as I am concerned. The service was excellent with attentive and professional staff unlike a well known British Airline - the last three flights on which left us all feeling like we had been shot down.","Exemplary","0" "2018-09-17T14:35:25-04:00","Desktop","2","review","I sat mid row and was so crowded I could not eat with any dignity. The guy on my left knocked my arm causing my doing to spill and that was the last straw for me. I travelled 12 hours eating only snacks and drinking a can of coke through a straw. Never again will I fly Singapore Airlines. I actually booked Air New Zealand and spent the all the return Journey on this overcrowded uncomfortable airline. The staff where adorable but the Journey was a nightmare.","Super cramped seats in economy","0" "2018-09-17T14:32:26-04:00","Mobile","5","review","Great customer service. Seats comfortable and reasonable leg room. Flights on time. Good food. Flown with them a few times and will continue to do so .","Singapore airlines Simply the Best 🎶","0" "2018-09-17T14:29:54-04:00","Mobile","5","review","Loved Singapore airlines, have heard about their customer service for quite some time but this is the first time I've flown with them and would not hesitate to fly with them again.","Great entertainment system and service","1" "2018-09-17T14:27:58-04:00","Mobile","5","review","We flew Premium Economy from LHR to CHC via Singapore and Sydney, then returned from Auckland via a 24 hour stopover in Singapore. Boarding was orderly and efficient and the flights were on time and excellent. Two were in A380s, new planes that were clean, comfortable, quiet and smooth. The other flights were in 777s which again were clean and comfortable, but noisier and more generally bouncy than the Airbus. I'm not talking about turbulence here, that's a separate issue, but the smoothness of the aircraft in flight. Everything worked well. The entertainment system was very good with an excellent range of films, games and TV etc. We used our own noise cancelling headphones though rather than the ones provided. The service on board was excellent; calm, helpful and efficient. The food was first rate. Flying PE you have the option to 'book the cook' and pre-order your in-flight meals. If you do this, the cabin crew will check your order is correct and when the meal service begins you will receive yours first. We had a range of dinners, snacks and breakfasts all of which were delicious whether asian or western based. How they kept their scrambled eggs so fluffy and light - and in such a huge quantity - I don't know. For the return stopover we used one of their recommended hotels which was comfortable, well-positioned and good value. Our flight to Heathrow was just before midnight and we were able to shower and change at the hotel before being picked up by the transfer mini-bus. A good move in such a humid place. We would certainly fly Singapore Airlines again. We actually had one flight, from Sydney to CHC via Emirates in Economy. It was the shortest flight and the worst. Comfortable enough, but it felt very disorganised, a real bunfight when boarding and disembarking. Maybe it was just the difference between PE and Economy, but it seemed to be like that for everyone. Go Singapore.","Great flights","0" "2018-09-17T14:26:41-04:00","Desktop","5","review","Economy on Singapore Air is equivalent to business on any other carrier. Seat comfort, food, service, entertainment - all EXCELLENT.","Best airline in the sky","1" "2018-09-17T14:25:27-04:00","Desktop","4","review","We have flown with Singapore Airlines for 2 of our overseas holidays. On both occasions the airline has been efficient and the staff are extremely friendly and helpful. On our recent trip it seems there is slightly more room in the economy section and the seat more comfortable. The menu was well thought out and there were constant offers of water and juice. We chose this airline mainly as it has 1 short stop over in Singapore between destinations which we like but it was also very competitive price wise. We would be more than happy to fly with them again.","Efficient and friendly airline","1" "2018-09-17T14:24:28-04:00","Desktop","5","review","Staff are thoughtful and efficient as well as caring. We had a sick passenger on board and the capatain had to divert the journey. He kept us informed all the way. Staff were outstanding in their care of the passenger.great service","Excellent service","2" "2018-09-17T14:21:14-04:00","Mobile","5","review","The counter and in flight service was excellent. Flight attendants were very pleasant and always willing to accommodate. I would highly recommend Singapore Airlines.","Excellent service","3" "2018-09-17T14:20:33-04:00","Desktop","5","review","I really cannot fault the service Singapore Airlines provides for their customers. Checking in was simple and efficient and with a constant smile on the faces of the whole crew. The meal selection was varied and extremely tasty which catered for all. There were plenty of drinks available along with snacks. Even after a 10 hour flight the crew had a smile and a bon voyage to all passengers. We really look forward to the return leg.","One of the best I have flow with","0" "2018-09-17T14:20:10-04:00","Mobile","3","review","A very short review. The standard expectations from a known club like Singapore airlines were well met. The service and food were quite good. The toilets were clean and the flights were more or less on time. My flight was in two parts, from mumbai to Singapore on Airbus and from Singapore to Auckland in a Boeing. While the Airbus journey was superbly comforting even in seating, i faced some seating issues in their Boeing aircraft. Although i had opted for an extra legroom seat, the seat itself was quite cramped for a long 8-9 hour flight as compared to their Airbus. Plus, i had to push my luggage into the overhead cabin quite down the aisle from the place of my seat as there wasn’t room left on top. This made it hard for me to go and get my things especially at night when others are sleeping and you might not want to disturb them. Apart from that, nothing stood out to be exceptional. It was a decent flying experience.","Good but not the best","0" "2018-09-17T14:18:29-04:00","Desktop","5","review","Second time to fly Singapore Air - and I can not brag enough on the service you receive on their airlines. The staff is very professional, extremely attentive. We have thourghy enjoyed our trips on their planes.","Excellent service","1" "2018-09-17T14:14:47-04:00","Desktop","5","review","Always like flying with Singapore Airlines. The staff are very nice, and you usually take off on time. This time I found the meal service just a little chaotic, but otherwise nothing to grumble about. Bonus is that I think Changi airport one of the best in the world, so hanging around waiting for your flight is not so bad!","Great flight","0" "2018-09-17T14:11:45-04:00","Mobile","5","review","So ended up travelling home business due to a broken ankle. Service was as per Singapore Airport standards for all staff - absolutely amazing. The lie flat bed is absolutely the most comfortable I have been whilst traveling. The noise cancelling headphones are so good - makes watching movies on your good size screen much more enjoyable. I am not sure I can ever fly economy again it was that good. Food was lovely but did miss out on breakfast as they are too polite to wake you - set an alarm.","Comfortable with Awesome service","1" "2018-09-17T13:56:47-04:00","Desktop","4","review","Plane was old and dated but couldn't fault anything else. From ease of check in to meals and cabin staff everything was excellent","Great airline","0" "2018-09-17T13:54:33-04:00","Desktop","5","review","Great service staff very professional. Nothing seemed to be a chore for them and they genuinely appeared to be enjoying their work.","Trip from Melbourne to India return","0" "2018-09-17T13:50:09-04:00","Desktop","5","review","When faced with significant travel times, it is always nice to know that there is a comfortable option available. We are big fans of Singapore Airlines - the service is excellent as is the food and beverage, and the cabin itself is very comfortable. A nice wide seat with plenty of room to relax and, of course, the wonderful lie-flat bed which helps the time fly! The lounges in Auckland, Singapore, and London are all excellent, with good refreshment selections and comfortable seating. The shower facilities are also great so one may freshen up in transit. Check in is also easy and efficient. We've flown other airlines on this route, but Singapore Airlines is best by a wide margin.","Great Experience","1" "2018-09-17T13:47:54-04:00","Desktop","3","review","The leg room on this plane was terrible. I am not talll and I was squashed, my tall husband was extremely uncomfortable.","A bit squeezie","0" "2018-09-17T13:40:20-04:00","Desktop","4","review","Don’t get me wrong, this was a nice flight. But after all the press on Singapore Airlines being the top rated airline in the world I expected more from Business Class. The service was excellent but the amenities and food were not up to the excellence of Virgin, or BA, or even the new Delta planes. No toiletry bag; food choices were limited and not outstanding; bedding felt very used; wines were not great.","Good But Not the Best","2" "2018-09-17T13:36:44-04:00","Desktop","1","review","My bags were left at Singapore and arrived only the next day although there was plenty of time to load the bag from one flight to another terrible","flight experience","0" "2018-09-17T13:07:15-04:00","Mobile","5","review","The flights were on time and there’s only a maximum 2 hour wait for a connecting flight, which was decent! There is a footrest in the economy seat and the choices of food were great! I would definitely recommend Singapore airlines, it’s good value for money... you receive good service for what you pay for!","The best airlines when travelling in the far east!","0" "2018-09-17T12:18:40-04:00","Desktop","5","review","Singapore airline by far has the nicest flight attendants. Their seats are more comfortable than Delta because there is foot rest. Food is also good. And far more movie selections. I hope they provide flights to Atlanta to Singapore, and make Atlanta their hub.","Nicest flight attendants, ever!","0" "2018-09-17T12:16:58-04:00","Mobile","5","review","Would highly recommend this airline - even though we were only travelling economy class ... had no complaints at all. Very charming crew, good food - & hope to travel with them next time:)","Excellent","2" "2018-09-17T08:24:32-04:00","Desktop","5","review","This is a great airline. We flew roundtrip from Manchester to Houston and the flights both ways were exceptional. The crew are super helpful, the food good (as airline grub goes) and the Tiger beer welcoming. Our seats (we only fly steerage) were comfortable and the TV screen in front of you is the biggest I've seen, with much easier access to the many channels available than other transatlantic airlines I've been on. This is our second time with Singapore Airlines and I'm sure it won't be the last.","A Flight Above The Rest","0" "2018-09-16T23:39:35-04:00","Desktop","4","review","Had missed my original the flight (Etihad airlines), but allowed me the experience for fly an alternative route via Singapore ..... there food and seating was great, and for a short person, i enjoyed the extra leg room (something taller persons will enjoy even more) was a real plus. Their staff from checking-in, boarding and flight attendants were great very attentive. Their local flight operators SILK were great. I really enjoyed my experience .......","Change of plan, Change of route ....... great new Experience","0" "2018-09-16T22:55:51-04:00","Desktop","1","review","Singapore Airlines' damaged luggage policy is appalling - it excludes damage to wheels, handles and even cuts to your baggage - see copy of policy below. It appears that SA doesn't actually cover any damage to your suitcases. I just returned from a trip to China and found that the handle on my expensive Samsonite suitcase had been damaged. I have traveled a lot (mostly with Qantas) so knew that I had to immediately report the damage at the airport. However, at the baggage counter for Singapore Airlines, the exclusions were pointed out to me. The exclusions are extensive - see below. I couldn't believe that Singapore Airlines will not cover damage that they have done to your suitcases. Seriously? However, I would like to note that the lady at the Counter was very empathetic and nice to me - which took a bit of the sting out of SA's horrible policy. SA Damaged Baggage Policy Except as the applicable Conventions or other law or regulations may otherwise require, we do not assume liability for normal wear and tear to baggage. This includes: Cuts, scratches, scuffs, dents and marks that may occur despite careful handling Damage to, or loss of, protruding parts of the baggage including, straps, pockets, pull handles, hanger hooks, wheels, external locks, security straps, zipper tabs or other parts attached to the baggage Unsuitably-packed luggage (e.g. over-packed) Baggage accepted under the conditions of the Limited Release tag – this includes items retrieved or confiscated by the airport authorities or security personnel","Damaged Luggage Policy - APPALLING","1" "2018-09-16T22:12:52-04:00","Mobile","4","review","My return trip to Bangkok meant I flew on Singapore Airlines for part of my trip. I hadn't flown on Singapore Airlines before but heard good things about it. The first thing I did was download the Singapore Airlines mobile app. I'm able to use it for international check in for the Singapore Airlines flights. Boarding was pretty easy and the seat was a good size. It had plenty of leg room and an entertainment system with a lot of movies/music. The cabin crew were efficient and polite. I experienced the complimentary hot towels at the beginning of the flight. That was a nice way to start the flight. The inflighy meals are were tasty and perfect for the flights. The one thing I was amazed by were the complimentary toothbrush/tooth paste and combs in the bathroom. That was pretty nice as it meant I didn't have to grab my own one out of my bag. Overall it was a good experience and one that I would like to experience again.","First time flying with Singapore Airlines","1" "2018-09-16T19:10:05-04:00","Desktop","5","review","Even in economy class the flight was comfortable, spacious and a good experience! The food was exceptional and tbe service good. Embarking and disembarking was fast and the group boarding worked well,","Travelling in style","0" "2018-09-16T18:50:08-04:00","Desktop","5","review","I have flown Singapore Airlines a couple of times now and I always find their service exceptional. The staff are always helpful, kind and caring and nothing is too much trouble. Meals are always terrific and being a vegetarian can sometimes cause a few problems flying but with Singapore, I have never had an issue. Wonderful experience.","Service, second to none","1" "2018-09-16T17:54:35-04:00","Mobile","5","review","Though it's a short flight,my friends and I had a smooth journey.food was nice.slight hiccup when the staff couldn't find my name in the Muslim list and offered me another fish menu.i was a bit annoyed but before I could complaint, the staff came with my Muslim menu saying there's a No show. Regardless the stewardess greeted us and wishes us have fun and safe holiday.overall it's a good flight.","Flight to Bangkok","0" "2018-09-16T16:19:54-04:00","Desktop","4","review","Staff were very obliging and helpfull.Very good smoothtrip with plane being on tome even though they left 10 minutes late. Great check in facilities and very pleasant staff.","Great staff","0" "2018-09-16T13:45:51-04:00","Mobile","4","review","The flight from Brisbane in Queensland Australia to Heathrow was my longest ever flight. The staff on board were courteous and very willing to help. The service was second to none and the meals and snacks were more than enough to see us through the night. We have a return flight in a weeks time and a slightly longer layover in Singapore which will give us time to check out some shops. Only downside is trying to fit my over 6 foot body in the tight seating, but that’s the same with all airlines and I didn’t take any points off for that. I will fly Singapore again 👍","Long but good","1" "2018-09-16T07:27:39-04:00","Mobile","4","review","I flew from Sydney to Rome return with Singapore Airlines I have to say they are one of the most professional airlines I have had the pleasure of flying with! The Airline stewards are always there to help and are always gracious and go about there job in a professional manner. The flight is long with a three hour stopover in Singapore and there is lots to see st the Airport and you can stretch your legs as there is a lot of walking as it’s so big! Unfortunately on my return there was a baby which cried for most of the journey and this is an issue with any airline but they gave out earplugs to relieve the noise ! Food and entertainment was great ! Leg room was sufficient for a small to medium built but I could see men with longer legs it was a l bit uncomfortable. But service wise they were amazing!","Singapore Airlines","0" "2018-09-16T05:12:35-04:00","Mobile","4","review","We had a daytime flight from Singapore, landing in Sydney at 8:10pm (local time). My Husband & I we’re reasonably comfortable in our seats, although my knees were pushing into the back of the seat in front of me so by the time we exited the flight they were sore. Once more the service provided by Flight Attendants was superb!!! Food was good with plenty of flavour and in-flight Entertainment was quite good!!! Enroute, without warning we hit some rather bad & heavy turbulence, the response by our Flight Crew was fast & direct ensuring all passengers & Crew were immediately seated with seatbelts fastened. Then as suddenly as we had encountered the turbulence, it stopped!!! We were then advised by the Flight Crew that permission was granted for a fast descent of some 2,500 metres to avoid the turbulent area of atmosphere. From there on in we once more had a smooth, comfortable, incident-free flight. Many years ago there was an Australian T.V. Advertisement for Singapore Airlines that used a very catchy jingle which said, “ Singapore Girl you’re a great way to fly.” I know echo that catch-cry by saying, “Singapore Airlines you’re a great way to fly”!!!","Singapore Airlines has Won my Confidence!!!","0" "2018-09-16T04:32:21-04:00","Mobile","1","review","Flight SQ860 6th June 2018, Flight Stewardess in Green uniform tended to the person next to me and then went on to tend to person behind me during lunch, completely left me out and I had to wait for the lunch cart to come and I could order via another Stewardess in blue. Racist because person next to me and behind me was white, RACIST AIRLINE AGAINST OWN NATIONALITY! Avoid like the plague","Bad service AND expensive","2" "2018-09-16T04:13:16-04:00","Mobile","3","review","I flew from Inchon Seoul to Singapore on the 11 Sept SQ609.Checked in very smooth and immigration brisk. But upon boarding the flight found and encountered an Orange clad uniformed Stewardess was very rude and un friendly. A very reluctant smile and greetings. While serving drinks and meals she wasnt happy at all. Even upon finishing serving, she just dragged the trolly and hid into a lady seated near me and without even saying sorry and dashed off. Surprised how she climbed up to this very senior position. How do you expect her juniors to behave. Honestly i think she should be pulled and cautioned. Its a disgrace to SIA indeed.","Rude and arrogant stewardess","2" "2018-09-16T03:25:47-04:00","Desktop","1","review","My luggage was delivered late twice on the trip. The first delay was of 2 days and delay on the return journey was of a week and no compensation was provided for the return journey. Overall a terrible experience. They don't seem to know how to handle baggage transfers in transits.","Lost luggae twice in a journey","1" "2018-09-16T03:02:54-04:00","Mobile","4","review","We had an overnight or “red-eye” flight. We departed on time at 11:35pm (Maldivian Time) and arrived on time at 7:20am (Singaporean Time). Snacks & water were served after take-off and shortly afterwards Cabin lights were dimmed to make things more comfortable for passengers wishing to sleep. My Husband and I were sitting in a two-seated Row area in the plane and as such, we were comfortable and not concerned about disturbing other passengers if needing to use the toilet facilities during the night. About an hour & a half prior to landing Cabin lights were switched on and a nice breakfast was served. Once more we found the Flight Attendants to be very accommodating, pleasant and professional!!!","Service Plus!!!","0" "2018-09-16T02:40:20-04:00","Mobile","4","review","We were offered to place a bid to upgrade our Economy Class seats to Premium Economy seats. After much discussion & thought we decided we would give the Balllot a go, so we placed a fairly minimalised Bid of $550 ($275 per seat) and much to our surprise, some two days later, we were advised that our Bid was successful!!! Neither my Husband or I regretted making that Bid because we were allocated two very comfortable seats with plenty of leg room at a bulkhead up the front of the Economy Section. The seats were a tad larger than the Economy Class Seats so they were a lot more comfortable and made our eight hour flight much better and so much more pleasant!!! The Cabin Attendants were very attentive, polite & pleasant - so they were great ambassadors for the Airline!!! The flight was on time and quite smooth. Meals served were nice enough and tasty!!!","We won a Ballot and got a Better Trip!!!","0" "2018-09-16T02:32:21-04:00","Mobile","3","review","My trip Sq 609 seoul to singapore on 11 Sept 2018 was quite pleasant except with behaviour and rude manner of an Indian Orange SQ uniform Chief Stewardess.Throughout the 6hrs flight she was smiling at all and when she pushes the trolley she hid the trolley into another passenger seating near me and didnt even say sorry. Surprised how she got promoted to her present rank. She should be called up.","Rude Chief Stewardess","6" "2018-09-16T01:57:20-04:00","Mobile","2","review","After experiencing this journey last year with Emirates the standard had been set! Singapore airlines disappointed! We only had one good leg with them, one average leg and two hugely disappointing legs!!! If you have a choice pay the extra and fly Emirates who actually understand how to look after customers and actually go the little extra mile for the passengers!!!","Hugely disappointing ","1" "2018-09-16T01:35:19-04:00","Mobile","5","review","Recently i took SQ 602 to Seoul on 06 Sept 2018,really had a good flight. I am by surprised that at Inchon Airport my luggages were already waiting for us. The immigration was superb. Keep it up SQ","Superb luggage clearance at Inchon Airport","1" "2018-09-16T00:22:41-04:00","Mobile","1","review","Some staffs were very accommodating and nice, especially a younger gentleman, cabin crew. My flight was peaceful and uneventful till when it was about 45 minutes to landing and I have this obnoxiously Insolent, Condescendingly Brutish And Repugnant male staff poking repeatedly at my blanket with his shrill condescending tone for me to set my chair up and buckle for landing. It’s not so much of what he say but rather of how he said it! I had the terrible urge to warn him on his tone of voice and delivery towards me but decided to ignore him and head for the washroom instead. I met with the same similar incident flying from Fukuoka to Singapore where the brute of a male cabin crew callously shove my chair upright when I was having my meal and having me fall forward into my dish and thus spilling gravy all over my shirt! I was livid! Clearly, the Singapore Airlines male cabin crews’ egos and self-importance certainly supersedes their credibility! They definitely behave more like a bunch of Hooligans Thugs than elegant gentlemen meant for inflight Services. Dull and shameless creatures indeed. The lists goes on! After travelling with Singapore Airlines a few times, I have now learned to appreciate the Cabin Crews from both THAI Airways and Qantas much more! Finally, the verdict on Singapore Airlines is just another Hyped Marketing and Self-Flattery commercial!","Dull And Shameless Male Cabin Crews!","7" "2018-09-15T23:14:19-04:00","Desktop","2","review","This was a return trip and we checked in online. Although we checked in 48 hours before the flight there was no option to change seats, even though that is supposedly offered. We were told to check with the desk in Singapore but they were completely disinterested and blamed Silk Air which was our connecting flight. I though they were part of Singapore AirlInes! Once on the flight they were disorganised and missed rows with meal service and drinks. We have always travelled with Singapore Airlines but they dropped the ball this time.","Disorganised, unhelpful,","2" "2018-09-15T21:30:32-04:00","Desktop","4","review","A haven't travelled for a while on Singapore but I shall choose them as a preference in the future. The staff are wonderfully friendly and relaxed but efficient, the business class seating area was bliss. I felt like I was in my own bed. I like their excellent set belt arrangement which makes it more comfortable during the night. The food was really superb so all in all the only criticism is that I didn't get a little travel bag with toothbrush in - maybe as it was a day flight but I would have appreciated that.","Very Pleasantly surprised - loved the seating area and very comfortable with excellent quality food and great staff","0" "2018-09-15T15:36:44-04:00","Desktop","5","review","My wife and I are not great airplane travelers, especially on such long distances from Sydney to Frankfurt and then on to Dublin (different airline because Singapore Airlines does not fly to Dublin, however as the other airline was also part of Star Alliance, our luggage was checked through to Dublin, saving us a great deal of trouble in collecting and rechecking our luggage). From the moment we were checked in by cheery and helpful (and laughing) staff, we felt comfortable. The Sydney lounge was excellent and we boarded on time. The new seats are bigger than those I have flown in 1st Class on Thai Airways. The seats converted to full beds and were most comfortable. The staff were amazing, satisfying our individual requests with charm and enthusiasm. We arrived in Singapore on time (a two hour stopover) and departed on time. There were plenty of seats in the Business Lounge and the food was delightful. Once again we took off on time and landed in Frankfurt on time. Different crew but equally pleasant and always smiling. You felt like you were truly being pampered. Luggage was at Dublin airport as promised. A delightful journey!","Fantastic Trip","0" "2018-09-15T13:34:24-04:00","Mobile","5","review","We flew on the A380 from London to Singapore, and I was hugely impressed by the quality and space of the aircraft (The best since the 747 days) and the service was outstanding. For such a long flight it was one of the more comfortable experiences I've had for some time","Top notch","0" "2018-09-15T10:14:55-04:00","Desktop","1","review","I couldn't make a simple booking change. I need to postpone the ticket, but couldn't do online. This is not the first time and it is the second time and in both the times, I got the same message "" We are experiencing an outage to backend booking engine. Please try again later"". There is not any planned outage posted on their website. It is very annoying, when such a big airlines couldn't manage their website and this is happening not the first time and it is the second time. I couldn't reach their customer service representative. I have been waiting on the call (calling only the local office in SFO) for more than 2 hours, but no one picked off. I even tried sending emails to their US reservations email id and also to their feedback and inquiry form. I don't expect quick response on this, as I can get response within 72 hours. I couldn't do it online. I couldn't reach the customer support.. Worst customer service|booking experience","Worst Customer Experience","6" "2018-09-15T10:14:45-04:00","Desktop","5","review","We flew on Singapore Airlines (Star Alliance) as part of our trip from Tampa to Manchester. Our aircraft was the Airbus A350-400 and it was very roomy in Economy. The flight was not completely full so we were able to shift from the center seat so that we were sitting in the window and aisle seats. We were brought hot towels immediately and were given menus before the service so that we could select our meals. The food was very good and the alcohol was complimentary during the flight. The seat back entertainment screens were much larger than expected and there was a good selection of entertainment options available. Before landing, we were again brought hot towels and served a breakfast meal that was also very good. We would fly on Singapore Airlines again.","A terrific airline","0" "2018-09-15T10:06:36-04:00","Desktop","5","review","It was as usual another great flight offered by Singapore Airlines and really no doubt about it. (Actually we only fly this airline) For this time round, it was punctual (on the dot) and yet arrived Taoyuan airport slightly earlier than expected. What made this flight amazing was that, besides taking off and landing where seatbelt sign was on, there was no other moment when this sign was turned on. The flight was very smooth and stable. Contents of the inflight entertainment system (Krisworld) was good though could be better and to offer more options (as like the long haul flights). Meals was nice and ice cream was served too. Cabin crew were extremely attentive, polite and helpful (we were traveling with 2 senior citizens) and they, from time to time, would walk over and asked them if they required anything. They were also very patient in explaining the meals and helping them to clear the tray after they finished their meal. We were as usual impressed with the airline, about its punctuality, smoothness of the flight and inflight service by staff and especially this time round, a great THUMB UP! Will continue to fly this airline in our coming 2 trips. SIA, you are a great way to fly!","Another great flight~","0" "2018-09-15T07:32:02-04:00","Mobile","5","review","From the second I signed in at the Brisbane International Airport till the time I disembarked in Koh Samui, the service and professionalism of the staff is something to behold.. Never would you go thirsty or hungry with this airline, will definitely be flying with Singapore Airlines as often as possible! Well done ","Service and comfort like no other...","0" "2018-09-15T00:47:40-04:00","Desktop","5","review","All is perfect. You can take this airline with confidence. For the crew in the airplane and also the personel on the ground. ","Best airlines","0" "2018-09-14T21:54:34-04:00","Desktop","5","review","Had the privilege to fly Singapore Airlines to Jakarta via Changi, both Business and Economy classes during April/May. It was a very nice experience altogether with cosy comfort, friendly, efficient and attentive staff and superb meals. The ambience, availability of widest spread of food and beverages and facilities at KRIS LOUNGE were par excellence. Boarding at Soekarno Hatta International Airport was smooth. No queues and It took like 5 mins to sort things out and issue the boarding passes. Thanks to the separate emigration for business class passengers. The gate was crowded as the flight was going heavy. After a few hours at the lounge, finally they started boarding. At the aircraft entrance theres newspapers and headsets (For economy class passengers) you can take them if needed. (The headset if for u to take home *wink*) At the entrance, cabin crew greeted warmly and guided to my seat. A pillow and a blanket was already on my seat when I arrived which was quite good. Aircraft looked very clean and theres quite descent legroom for the seats. In flight entertainment system was up to date and everything was nice. Welcome drink was average comparing the other airlines I flew but not that bad. About meals I had only an ice cream as I already had my dinner at Kris Lounge. But my friend had dinner on board and it seemed nice and tasty. The staff was the best I flew with so far. Not only in business class but also in economy class, the service was perfect. Good communication. Recommended for anyone for a nice and cozy flight.","Best service so far!","0" "2018-09-14T18:30:50-04:00","Desktop","5","review","Have been pleasantly surprised as to the quality of service given. Attention to all details. If requested drinks not available, the stewardesses get it and bring it to you in 2 minutes or less. Free hot towels to wake you up , covers if you feel cold, quality and updated movies and songs for your entertainment, and free snacks and sandwiches throughout the flight. Really deserves title as world's best airline","Best possible service, even on economy","1" "2018-09-14T16:42:53-04:00","Desktop","5","review","Had a great flight … great food ( book the chef)...fantastic seating and very good staff who bent over backwards to please.. would fly with them anywhere","Singapore Business Class","0" "2018-09-14T14:19:27-04:00","Mobile","4","review","Always a good experience with Singapore airlines. Pleasant staff and pleasant food. Good choice of entertainment.","Flight to Singapore","0" "2018-09-14T13:35:19-04:00","Mobile","5","review","Flew in February 2018 and February 2017 with Singapore airlines.. Each time from London Heathrow to Changi Singapore and then onto Perth Australia and then again the same on the way back to London both times.. Can tell you now, I wouldn’t want to travel with anyone else.. If I always get a choice (price is the biggest factor) then I’ll always choose Singapore.. Air Stewards and Stewardesses are lovely and so professional and really make you feel at ease.. Very attentive and helpful.. When you book at the right time, you get a great deal.. My favourite airline!!","Would find it hard to find better","1" "2018-09-14T13:07:19-04:00","Mobile","4","review","Had heard a lot of hype about how good this carrier was and it turned out to be true. Cabin staff very attentive and helpful and the cabin space was comfortable. Good range of tasty meals and drinks to help the time go by.","Singapore girl....what a great way to fly.","0" "2018-09-14T12:01:31-04:00","Desktop","5","review","The flight was most comfortable mainly due to the friendly service. A good choice of premium beers and wines complimented the excellent food. The reclining beds offered a comfortable sleep.","Reliable and good friendly service.","1" "2018-09-14T06:41:50-04:00","Mobile","2","review","Three of us arrived Jakarta airport 3 hours before our 6pm flight to Singapore and our flight was not reflected at the flight display departure. We requested the lady counter for an earlier 5pm flight but was flatly rejected. Then we approached next counter guy and he helped us to check into 5pm flight but then wanted to charge extra fee for the change in flight. So we decided to keep to our 6pm flight and to our dismay when we wanted to board at 5pm ; our 6pm flight was delayed for one hour. Our friend who was flying to KL via MAS 6.25pm flight was offered to take 345pm at no extra cost and he has reached home while we are still waiting to board the plane. SIA being a premier airline could be more gracious like MAS.","SIA Poor Business Goodwill","0" "2018-09-14T05:33:25-04:00","Desktop","5","review","Professional as always , great flight and service from start to finish .Can’t wait to travel again at Christmas.","Birthday Celebrations","0" "2018-09-14T04:07:07-04:00","Mobile","5","review","SQ861 新A380套房只有六個位置 用新航哩程10萬哩，換了單程HKG-SIN-JFK 其中HKG-SIN是新A380套房 而SIN-JFK是舊A380套房 空間：10/10 餐點：10/10 服務：11/10 Amenities: 9/10 Flying smooth: 10/10 Private Room: 9/10 I have to say it is 💯 of my flying experience. ","新加坡航空新A380套房體驗","0" "2018-09-13T23:46:12-04:00","Desktop","5","review","This is the first time we have travelled Singapore Airlines. Service is first class. We were on a 1 am flight and were flying on there new Dreamliner aircraft. Everything is at hand that you need, serve a nice breakfast, keep you hydrated with refreshments, we just felt the economy seats were too hard, we would have loved to have had some sleep, but this was impossible, we were to have a stopover and then on to Koh Samui, so it was very tiring. No complaints on luggage being transferred to our next flight, everything was very smooth.","Enjoyable flight","2" "2018-09-13T21:41:56-04:00","Desktop","3","review","Returning from Europe trip, so review actually applies to 4 flights. Premium economy isn't much of an upgrade on regular economy. Seats hardish, just a bit wider & noise cancelling earphones supplied [though mine was broken when I unwrapped it,] Armrests brick-hard [pins & needles in fingers after 10 mins.] Cabin staff very good and food excellent [apart from rotten apple on outward trip.] Toilet facilities very poor- only 1 toilet each side for Premium Economy & front cabin regular economy . Meant long queues all the time,esp after breakfast when some passengers, despite all the desperate folks behind, took an unreasonable time in there changing clothes & having a wash. Waste bins overflowing 2/3 of the way thru trip.","More Loos needed!!!","1" "2018-09-13T20:16:47-04:00","Desktop","5","review","We love Singapore Airline. Every year we travel to Europe to visit our parents and family members. 90% of the time we use Singapore airline and we never had problem with the airline. Sometimes we travel for business and Singapore airline is always first on the list, we use other companies if they have better connections for that particular trip, but trying to use Singapore airline as much as possible. They are the best and no-one come close to standards of Singapore airline, in my opinion. I love crew, food, entertainment, with them time flies and I wish I can always afford business class, which is not the case, but I am trying hard to do so. Cheers Singapore airline and keep up with a good work, looking forward to travel with you next year.","Singapore Airline is the best","0" "2018-09-13T17:30:39-04:00","Mobile","4","review","I used to work with Singapore airlines as a flight stewardess before having a kid. What I always love about this airline is that it is kid friendly, we are always provided with kids amenities and meals and usually the crew will even help warm the milk or clean the bottles for the parents. We were also taken care of during meal times where we can take turns to eat while the other watch the kid. The recent flight was good, the service was good even though I had a much better flight to auckland at the start of our trip, the crew was such an amazing team. Its always a pleasure to fly with Singapore Airlines.","Trip to New Zealand with Singapore Airlines","0" "2018-09-13T13:27:04-04:00","Desktop","5","review","Travelled with this airline several times since they introduced the direct flight from Manchester to Houston. It is a fabulous flight - from the delicious choice of food the delightfully friendly customer service focused staff to the comfortable jet - struggle to fly with any other airline - Singapore airline is simply the best!","Amazing airline!!!","0" "2018-09-13T12:49:45-04:00","Desktop","5","review","Good fly, good service, but I use this company every year, and can say, the airplane start to be older and older","What you can say when is good","0" "2018-09-13T08:36:51-04:00","Mobile","5","review","Excellent flight, great service. Would definitely fly with them again Highly recommend it They even offer snacks, tea, etc at no extra price, even BA doesn’t do that for short haul flights","Absolutely recommend it","0" "2018-09-13T08:26:37-04:00","Desktop","5","review","My neighbor on the aisle seat next to me did not finish his food, as his choice was not available. When the Air Steward came around to collect the used plates, he noticed the quarter eaten tray, and started to emphatically ask ""Oh, you did not like the food?"", of which they started a conversation... Could sense the care the Air Steward had for him as a person, that he may not have had his dinner beforehand.. I've never seen such care an concern for an individual person on a flight! In an economy class seat!! and then the Air Steward asking/ prompting if he could do anything to help remedy it... the result was that my neighbor asked if there was his favorite cup noodles on board was available.. The Air Steward promptly went to get it for him... That's not all, when he returned... he came with a cup of water and said ""and here's a cup of water, Sir"" of which my neighbor said ""Oh! That's great! That's fantastic!"" He then finished his noodles, almost hearing him slurping it up happily, while eyes were fixed on his movie on the screen.. Oh, and did I mention, the in-flight touch screen entertainment system was one of the best I've seen around! Lots of movies and updated constantly with the latest... There's even audiobooks!","I've Never seen this before!! Air Steward's emphatic remedy for any dissatisfaction!","1" "2018-09-13T06:11:28-04:00","Mobile","5","review","I recently visited Bali and Surabaya in Indonesia and flew there and back with Singapore Airlines, they were excellent! Their planes are fully equipped with touchscreen TVs and a charging dock, there was plenty of leg room and the service received from the air hostesses was great all flight. They are very friendly and happy, and they kept bringing me extra wine even though I hadn’t asked for it! They also bring snacks between meals in case you are still hungry. There are plenty of choices of movies, TV and games to keep you occupied. I even managed to get some sleep. I would highly recommend Singapore Airlines for any long haul flights :)","Flight Home","3" "2018-09-13T05:02:55-04:00","Desktop","5","review","The first time ever I heard about your airlines was from my father who was a Marine Engineer. He always said the best airlines for him is and will be always Singapore Airlines. My experience is nothing different after flying in your airlines in multiple sectors. I just landed on Singapore from Frankfurt en route Hanoi and has been a regular star alliance flyer. I was flying economy and the experience as always was excellent and the best, be it Economy of Business class. Singapore Airlines has one of the best Flight attendants in the Aviation industry owing to their excellent training and customer service attitude and that too always with a never-ending smile. I have been attended by one of your flight attendant Ms. Gilene Loo and I remembered her well as she was in the Shanghai and Hong Kong route which I fly too. Best and pleasant experience always stand out and rewarded too, a reason why I remember Ms. Gilene. The flight was full and despite the tiring night schedule, they all served with an everlasting smile and customer service. The crew who were on board Ms. Betty Zeng, Ms. Tiffany tan and Ms. Hidayat also need an applause. Awesome guys, you rock and no one can match your in-flight and customer service experience.","The best so far","0" "2018-09-13T03:16:03-04:00","Desktop","4","review","Singapore airlines offers the best route from Adelaide to Colombo, Sri Lanka in a day. On line check in and a 30kg luggage allowance provides hassle free worries. Seat selection upon booking is an additional cost but worth it. Seating is very comfortable and great friendly service. Worth considering this airline for a continuous flight to your destination if available.","Adelaide to Colombo","0" "2018-09-13T00:31:22-04:00","Desktop","4","review","Happened to fly Singapore airlines from Singapore to Sydney as my Malaysian Airlines flight was getting delayed and MH themselves booked me with SQ. First of all the A380 business class is awesome. Wide seats....flat bed etc; really a luxury. Service was a typical SQ service...nothing more ..nothing else.. I thought food service could be better... this was a midnight flight and we were served either dinner or breakfast..not both... Didn't quite understand the logic behind this though. Barring this, super efficient airline to travel.","WOW","0" "2018-09-12T23:37:51-04:00","Desktop","3","review","We had booked this flight through Air New Zealand many months prior, because of the excellent price. Three of the four legs on a round trip from Auckland NZ to London LHR were with Singapore Airlines. Unfortunately this meant we were unable to select our seats on any of the SA flights. One leg I was in a separate cabin from my husband (Some might say this was a good thing!). However, the check-in at Heathrow on the way home was a nightmare. We initially tried to go to a manned check-in desk but were told by attendants to check in at the self-service kiosks. This was a complete failure as the system simply kept asking us for our passports, regardless of how many times we scanned them. Eventually we gave up and went back to the attendants who reluctantly sent us to stand in the (by now) enormous queue. The queue was encompassing passengers for all the Star Alliance airlines (at least 6 others), and we shuffled along for nearly an hour before finally reaching a lovely lady at the check-in desk who explained that the kiosks for Singapore Airlines do not accept Air New Zealand bookings - but nobody else seemed to be aware of that fact. The rest of the flight - seats (together, thanks to the nice lady), food, drinks, comfort etc - were all fine, but the check-in experience left a nasty taste in the mouth, and we will probably not be flying SA again. Baggage claim was also less than perfect: one bag came through quickly but the other took another 20 minutes to arrive. Always a gamble, but disappointing at the end of 27 hours long haul.","Good flight - shame about the check-in","0" "2018-09-12T23:19:50-04:00","Mobile","3","review","Singapore airlines is now with there 777 planes between NZ and Singapore focusing more on business class and premium economy and push and jam economy day back of plane . Not very comfortable to fly with anymore .","Economy class travel","0" "2018-09-12T21:50:36-04:00","Desktop","5","review","Amazing service, top-of-the-line cabin crew hospitality that needs to be experienced to be believed. Even during the busiest periods, every move by each staff member is as graceful and warm as the Singapore summer. Cabin comfort is quite standard, as well as the entertainment and culinary options, though the service is a true benchmark to industry standards.","Worthy Winners of World's Best Airline","0" "2018-09-12T21:04:45-04:00","Desktop","5","review","We have flown with Singapore previously and the quality and standard of their service never disappoints. Their flight staff are amazing, the cabin layout is very good, food and entertainment are great. My only criticism of them is their awful computer systems in regard to their KrisFlyer service, in my opinion it needs a major overhaul.","Best way to get from A to B","1" "2018-09-12T20:23:52-04:00","Desktop","4","review","This is a very old plane and it shows. Seats were hard, uncomfortable, sound system for movies was poor, screen was old and fuzzy. The new aircraft destined for this route can't come soon enough. The check in and cabin crew were as great as ever and the food good. Would not fly this service again until SA improve it.","SQ 298 Ready for the new aircraft.","2" "2018-09-12T18:23:29-04:00","Desktop","5","review","Great service and food. Seats were comfortable. We had access to the Sasco Rose lounge before which had some excellent food options. I also loved the fact that our boarding pass gave us discounts at a number of attractions in Singapore including the hop-on hop-off HiPPO bus as well as the National Gallery.","Enjoyable flight by a quality airline","0" "2018-09-12T16:46:23-04:00","Desktop","4","review","Satisfied with in flight service and entertainment although aisle seating is no longer our preferred choice due to narrowness of aisle. Loading process is quick and efficient however does not seem to be many control checks of passenger compliance with allocated zone boarding.Flights left on time which is our most important rating criteria.","Our return journey to Sri Lanka","0" "2018-09-12T16:35:10-04:00","Mobile","4","review","I feeled comfort during on board. The flight attandance served us very good, the meal varied and delicious. They also served special meal for those who allergy or special need.","Nice flight","1" "2018-09-12T15:00:54-04:00","Mobile","5","review","Had been a while since my last SQ flight. The new A340 900 was just a dream. I did have a great seat with 48a. But the service is what sets them apart. The calmness, without fuss type service relaxes body and mind. Food ok, not to rave about it. I flight entertainment was very good with great screen etc. seat comfort very good. Loved it","I am home","0" "2018-09-12T11:51:24-04:00","Mobile","4","review","Travelled with Singapore Airlines from Manchester to Houston, Texas. Was a direct flight - one of the main reasons we chose this airline. Flight time was 9hrs. The flight was not full so we ended up with a spare seat which allowed us to feel more comfortable as we could spread out etc Staff were friendly and attentive... plenty of inflight movies etc to watch and although the headphones provided were an in-ear bid style, you can use the adapter plug provided to use your own! They provided snacks and drinks throughout flight, and you can request larger snacks (wraps etc) if you wish. Singapore Slings are their speciality but I found these quite sweet! The only negative we had, was that there was an error with our meal choice on the way to Houston, Texas and despite raising this with the air hostess, they refused to amend this, meaning my father was stuck with the vegetarian meals which he didn’t eat. This obviously left him hungry. We did manage to amend this on the flight home both through the check-in staff and air hostess. I would recommend this airline to friends and family! ","Singapore Airline Experience","1" "2018-09-12T06:01:22-04:00","Desktop","5","review","Singapore airline services are excellent, start from greetings, check in, at their lounge, during the flight until the baggage claim. Everything leaves you the great impression and experience.","The excellence airline","0" "2018-09-12T02:36:48-04:00","Desktop","5","review","Flew Perth - Singapore, then Singapore- Perth on the 787-10 Dreamliner, and it is a beauty! Economy seats are great, large interactive screen behind seats,with all the features. Great food,service,and super quiet aircraft.Large number of business class seats if you can afford it,would make the trip more luxurious. Fantastic Airline as you would expect.","Dreamliner is first class!","0" "2018-09-12T01:27:49-04:00","Mobile","5","review","Being afraid of flying, SingaporeAir made me feel completely comfortable in their excellent condition planes and comforting staff. Our flight was a 12 hour trip that seemed like a few minutes with all the on plane activities. Loads of movies and games to choose from, variety of meals and the free headset, pillow and blanket I will definitely be recommending SingaporeAir.","Favorite Airline","2" "2018-09-12T00:50:17-04:00","Desktop","5","review","We chose this airline from using in the past and its never let us down. We like the fleet of aircraft it flies especially the A380. Crew are pleasant and attentive, and the on-board food is very good as is the audio visual system with plenty of choices of movies. Took off on time and landed as per schedule. We selected the preferred seats next to emergency door as this gave us unobstructed leg room.","Singapore Airlines","1" "2018-09-11T23:53:27-04:00","Desktop","5","review","Returning from Europe back to Australia from Amsterdam through Singapore proved a breeze using Singapore Airlines Premium Economy on that particular leg. Service was quietly efficient, seamless and spot on Meals pleasant and certainly sufficient Seat and leg room terrific and even when the seat in front leaned back in wasn't inconveineced. Thank you Singapore Air. One request, please put Premium on the Perth - Singapore flights","Amsterdam to Singapore - a breeze","1" "2018-09-11T21:59:49-04:00","Desktop","4","review","Amazing movie and entertainment selection, food and drinks. Plenty of toilets so waiting time minimised. Able to stretch and go for a walk around plane on this long flight. Hostesses very polite and helpful. Boarding well organised. Could do with a little more legroom but otherwise very comfortable.","Flights from NZ to Paris via Singapore","1" "2018-09-11T19:45:36-04:00","Desktop","4","review","Long haul midnight flight departing SIN for LHR on A380 in economy class, not the favourite way to start a trip. Boarding was efficient and uncomplicated, although the sheer size of the A380 makes for a busy boarding process. We found ourselves on one of SQ's newest A380-800 aircraft, decked out in the new economy class setting with updated seating and AVOD. This configuration has economy and premium economy on the lower deck, and the premium seats on the upper deck. We were in the 2nd most front row of economy, near to the galley. Seats were relatively comfortable (by Economy standards), with a new styled headrest. The AVOD was presented with a large touch screen, and is now line with the likes of Emirates. Food choices were pretty good (mostly edible), and service was pleasant, if not enthusiastic. We departed and arrived on time, and it was as tolerable as long-haul economy can be, I believe.","Long haul economy flight","0" "2018-09-11T15:13:58-04:00","Desktop","5","review","It is a very nice airline the hostess were very friendly and helpful it was very comfortable. the food was not to my liking but everyone else enjoyed it. they do not leave you in complete darkness at night and come around all the time asking you if you need anything I would definately recommend them to anyone going overseas.","Mackay","0" "2018-09-11T07:02:27-04:00","Desktop","1","review","I literally work up one morning and found out that I was locked out of the booking I made for my dad with my three kids (all under 15). I could not access my booking on the web, and when I called to enquire, was told amongst others, that the main reason was that the only adult's flight on that booking was changed. Without my permission! Without my knowledge! Without prior checks with me, the person who bought the tickets and who thus is the only party privy to the contract! The customer service officer had the cheek to tell me that they can't speak with me till they verified me. Did they not verify the person who changed the ticket booking? Did they not realise that the amended booking was sent to A completely different email address? Does that indicate that it is a totally Different person calling in to make unauthorised changes? And that the change left 3 underraged kids, one of whom is only 8, on that booking which by definition and policy are not allowed to travel alone? The amended booking removing the Adult ticket resulted in exactly that, yet SIA had the audacity to ask me to pay us$100 per child, per flight sector for each ""unaccompanied cHild"", ie us$600, when I have absolutely no intention of them being unaccompanied? SIA messed up BIG time. Your ticket purchase is not safe! The secretary you fired, the ex-Girlfriend, ex-hubby can mess up all your bookings without your knowledge, and all SIA will tell you, is that they have stuck to their procedures! Do they not realise that the procedures are outdated and do not protect their customers' interest. In fact, their procedures expose us to unbelievable risks and inconveniences!!! Imagine turning up at the gate only to be told your flight has been cancelled, you you are liable for the cancellation fee, when you did not even initiate the cancellation! FLY AT YOUR OWN RISK!","Your worst nite mare come true!","6" "2018-09-11T06:30:57-04:00","Mobile","3","review","In the past Singapore Airlines have been great but we have flown from Adelaide to Berlin then from Rome to Singapore then finish in Adelaide, but the service was 5/10 , food was 5 /10 and the lounge Silverkris in Singapore was 4/ 10 with very poor food selection and quantity. Lift your game guys !!!! Photo of cheese and cake selection for entire lounge on both occasions. Cannot recommend Singapore business class at the moment. ","Business Class very average ☹️","0" "2018-09-11T05:11:44-04:00","Mobile","5","review","Took the SQ423 flight from mumbai to singapore. It is one of the flights on the airbus A380 superjumbo. I selected the seat on the upper tier in the middle part of the aircraft. This is usually the area with less turbulence. Seat comfort is good, food and beverage service very good. In flight entertainment is good. Checkin and boarding is smooth. Highly recommend taking this flight if leaving from mumbai for singapore.","Fly in the super jumbo","0" "2018-09-10T19:40:52-04:00","Desktop","2","review","I booked a flexible flight with Singapore airlines to Melbourne from Chengdu,China but when I needed to change it, I was told after 1 hour on the phone, that I was required to pay an extra $500.00. The reason was that my return ticket was not flexible, even though I did not need to change this part of my journey. Buyer beware!","Buyer beware of flexible flights","0" "2018-09-10T18:02:02-04:00","Desktop","4","review","Airbus 330 from SIN-MLE. Although aircraft is older, still provides for better legroom. Food was average and crew were friendly. Only drawback was that flight arrival into MLE was late at night.","Maldives","0" "2018-09-10T17:46:00-04:00","Mobile","5","review","A great way to fly. The attendants were very professional yet accomodating and approachable. This has been one of my greatest experience. I feel like im a step closer to my dream. Also, this airline made our flight very convenient for us. Showing us how great it is to fly with them.","Cruise Immersion","0" "2018-09-10T15:37:32-04:00","Mobile","4","review","I love how the flight attendants assisted the passengers while on board. They have a good service and amenities. ","Excellent ","0" "2018-09-10T15:26:17-04:00","Desktop","5","review","Flying from Sydney to Amsterdam ( 8 hours ) with a stop over in Singapore to break up the flight. The staff as always were friendly and well mannered we had a good flight. Arrived at midnight, stayed for 18 hours in a hotel in the airport, had a good sleep, had breakfast in the morning and walked around the shops in the airport. Continued on with flight at midnight to Amsterdam ( 14 hours ) arrived at 7 am in Amsterdam. Singapore Airlines is always a good airline to fly long distances with as thee seats and legroom is great.","Flying to the Rivers","0" "2018-09-10T13:23:17-04:00","Desktop","1","review","I booked a flight in January 2018 for a trip in June 2018 through the Singapore Airlines website from SJC to NRT through LAX. They booked us on an Alaska Airlines flight to get us from SJC to LAX. The day before our trip, AA cancelled their flight and Singapore did not even notify us of the cancellation. Fortunately, we were notified by our tripit app that the flight had been cancelled so we called Singapore and they basically said, oops, sorry, then they rebooked us on a Delta flight from SJC to LAX. When we got to the airport in the morning, the Delta flight was completely booked so I'm not sure how we would have gotten to LAX if we hadn't been notified by tripit. We had multiple delays for our SJC to LAX flight on Delta and ended up missing our connection for our LAX to NRT flight on SA. Even though SA booked our flight on Delta, they had no idea that we were delayed and actually called me to see if we were going to make the flight. While we were sitting and waiting in SJC, I called SA to figure out our options since I knew we would miss the connection. Their solutions were to book us on a magic flight that took us from LAX to Boise (I think) and then back to San Francisco and we would get there at the same time as the flight leaving LAX. The other option was for us to fly from LAX to Singapore and then to NRT. At least with this route they conceded that it would kill a day for us. Their final solution and what they actually ended up doing for us was to wash their hands of us and say that Delta was the one that had the delay and that it is their fault and we need to deal with them to get us to NRT. Singapore ended up completely passing the buck even though they were the ones that booked our flight. It wasn't like we booked our own SJC to LAX flight that was delayed. Singapore booked us and then washed their hands of us once the flight they booked us on was delayed.","Disappointing Customer Service after cancellation of connection","2" "2018-09-10T13:00:04-04:00","Mobile","5","review","Need I say more, as a tall person my legs were comfortable for the whole flight, after that anything else is a bonus. So the fact it was amazing food, lovely service and good free video movie showing and opportunities to have a good rest were all bonuses as there was legroom. Recommend.","Legroom","1" "2018-09-10T12:59:40-04:00","Desktop","3","review","Ma first Singapore experience is more than 10 years agor and was for a flight to New York. It was a great flight, service perfect and all modern and new. This time I was looking forward to a flight from Singapore to Frankfurt. Such long flight to be expected of similar experience. unfortunately I found an old plane with old technology. Service was still good but not as it once was. The flight with LH to Singapore was nicer. What a pitty. Image can be ruined quite quickly.","This time it was quite disappointing- Old airline, old films","0" "2018-09-10T12:20:06-04:00","Desktop","3","review","Long flight from Singapore to Heathrow with disappointing food and legroom that seemed tighter than many other flights. Friendly enough staff but a little disappointing overall. Decent entertainment system.","Disappointing food, legroom a little tight","0" "2018-09-10T12:18:14-04:00","Mobile","5","review","I don't think I would travel any other way with any other airline. This was the new business class 1-2-1 seat configuration so seats were new and very wide. Service was excellent as usual, and the food I had, nasi briyani, was surprisingly delicious. With such royal treatment you never want the flight to end!","World's best","0" "2018-09-10T08:10:38-04:00","Desktop","5","review","First flight with Singapore, I have used many airlines for business and leisure in the past 40 years, these guys just go that extra mile to make sure your flight is as pleasant as possible. We were in economy, plenty of leg room I managed ok and I'm over 6ft. Had trouble trying to book in online, both ways, each time I just rang the office not a long wait and they booked us in.","Best Airline I have used","1" "2018-09-10T07:39:53-04:00","Desktop","2","review","I am elderly person. Information on how to fold down seat to stretch out on screen.But I did not have the strength to operate the mechanism. Had to call steward. On a previous flight with a different airline I could manage to push buttons which responded easily. Also because of previous experience with other airline and the excellent cosmetic bag with essential items such as moisturiser and toothbrush, I did not pack any in my hand luggage. Disaster. NO HANDOUTS ON EITHER LEG OF THE JOURNEY! Fortunately there were toothbrushes available in the lounge in Singapore. Nevertheless, I thought this was very poor service for business class.","Disappointing Experience","0" "2018-09-10T07:27:54-04:00","Desktop","4","review","It was the first time I was traveling with this Asian company, I made two legs in the first leg (12 hours + 3 hours) and two legs on the way back (3 hours + 12 hours) The planes were A350-900 aibus, so a very recent model and very clean inside. The distance between the rows of seats was sufficient even for a robust adult and each station was equipped with a touch monitor with joystick, free there are available to the traveler numerous films (recently produced) in multiple languages and also several games with which my son was entertained for hours. The trip was comfortable and the on-board staff was really courteous and helpful. The ground staff was always very courteous and even in the first leg, although there had been a problem with the stroller that had remained in Singapore, they solved it in a few hours making it arrive immediately with the next flight. In the future, I will definitely try to travel with this company again","Viaggio in Indonesia","0" "2018-09-10T06:28:18-04:00","Mobile","4","review","An airline that has professional cabin crew, expert pilots and good food. Singapore airlines will make you feel at ease when flying. They also have spacious leg room and choices of entertainment while flying. Sinagpore airlines is my preferred airline.","COMFORTABLE FLYING","0" "2018-09-10T05:56:20-04:00","Desktop","5","review","Its my first time to travel through airplane and with this singapore airlines i feel comfortable and their flight attendant are very accommodating and they provide a good service when it comes to their passengers. I cant wait to fly again through Singapore airlines someday!","""A GREAT WAY TO FLY""","0" "2018-09-10T05:23:53-04:00","Mobile","5","review","I am delighted to use SQ, schedule is on time, and in flight meal is good. I used to think that sq fare would be expensive. But, thanks to travel fair, travel with SQ became affordable, must have a good plan in advance. ","Reliable airlines with excellent service","0" "2018-09-10T03:06:15-04:00","Desktop","5","review","The cabin on this flight is light and spacious with a one two one formation. The seating is large and very comfortable and the beds are flat. The food and wine selection are very good, also a great selection in the lounge pre boarding. Excellent selection of entertainment for both adults and children. This is my favourite airline to fly with and in Business Class the staff are efficient, though not particularly friendly.","Long haul flight","0" "2018-09-10T02:30:21-04:00","Desktop","4","review","As a seasoned traveler, I've flown with a few airlines, and have found all the airline staff great, however, in saying that I found that Singapore Air just provide that little more to make your travel a bit more remember able. Nobody's the same and have their own preferences when traveling.","My preferred Airline","0" "2018-09-10T00:22:54-04:00","Desktop","4","review","Staff were friendly and alert to passengers needs. Airplane was comfortable and pilot was pleasant with updates.","Comfortable flying","0" "2018-09-09T23:20:02-04:00","Desktop","5","review","Great Great service, Great food, Loads of space. Accommodating crew. connecting via Singapore was a pleasant quick experience. I would highly recommend this airline and will use them again when traveling any where in Asia","Great service","1" "2018-09-09T22:52:21-04:00","Desktop","5","review","Excellent service from beginning to end. My sister was turning 70 on the flight over to Colombo....apart from being a perfect flight, the staff arranged a cake and champagne for our group of four and made a special effort to ensure she had a memorable flight! Meals, movies, service ....all No. 1.","Organised and so friendly","0" "2018-09-09T21:07:05-04:00","Mobile","5","review","If i would to recommend an airlines i would highly recommend SINGAPORE AIRLINES for they have the most comfortable flight and a very acommodating Flight Attendants that you'd encounter they will give you the most safest and Comfiest flight ","Cruise Immersion","0" "2018-09-09T19:44:06-04:00","Desktop","5","review","First time in business class with this airline and it was great. It seemed to be a fairly new fitout on the plane. The seats were extra comfy, meals were tasty and the staff were well trained in all aspects.","Great Flights","0" "2018-09-09T19:24:38-04:00","Desktop","4","review","I'm redeemed my mileages many times with Singapore Airlines. It's one of the easiest online mileage redemption process amongst all airline. The check in and boarding process still also the most efficient.","Still the best frequent flyer program","1" "2018-09-09T19:00:33-04:00","Desktop","4","review","Have always liked flying with Singapore airlines and my only adverse comment about my recent trip was that the movie selections was the poorest I have ever encountered!! Very few recent movies and very few quality movies - it made for a rather long uninteresting flight.","In flight service","1" "2018-09-09T15:48:07-04:00","Mobile","5","review","Flew Singapore Airlines, economy on Airbus A350-900: first leg Manchester to Singapore, leg room was very spacious & I,m not the smallest; seats were very comfortable; we both found the food to be of probably highest standard you would get in economy.Checked in online & was a breeze at Manchester & they printed boarding passes for next leg from Singapore to Bali. In flight entertainment was pretty good with plenty of choices available, We have both done quite a few long haul flights & this was the best we have both done, only had 45 minutes to transfer terminals & catch next flight in Singapore Changing airport, but it was a doddle. Next flight from Singapore to Bali was also very good, food entertainment & comfort was a lot better than you would receive with other carriers for a flight of less than 3 hours.All in all would highly recommend this carrier for long haul flights.Excellent experience in economy ","Excellent flights ","0" "2018-09-09T14:21:49-04:00","Mobile","5","review","Crew Cabin Staff very polite, professional and always greated us with a smile. Would highly recommend Singapore Airlines and would fly again.","Flight SQ391 Departure 13:30","0" "2018-09-09T03:10:26-04:00","Desktop","5","review","so pleasantly different from economy but understandably so. very nice sleeping quarters for the long flight. the visual wasn't tough screen though and the AV control wasn't user-friendly dummy-proof enough. stewardess were very attentive. food was very good except for the noodles i chose for ""Book your Cook"" menu.","very pleasant flight. lots of good food on board. attentive stewardesses.","0" "2018-09-09T02:12:00-04:00","Desktop","5","review","Very professional, friendly staff, service and food served was very good a choice was given and was hot and tasty. Looked after very well was our third time flying with them and will again","Great flight and excellent service","0" "2018-09-09T02:09:09-04:00","Desktop","5","review","Excellent service...Everything is good starting from Booking, Boarding,luggage handling, in-flight service......Fabulous experience, would like to see you next Singapore Airlines","Excellent service","1" "2018-09-08T23:45:17-04:00","Desktop","3","review","Heard many great reports for this airline, but not as I expected on such a long haul flight, only glad I was not sitting in economy. Food was average and strange time to provide food, woken up 5hrs before arrival for service after eating 1.5hrs after take off.","Long Haul Flight 13hrs","1" "2018-09-08T21:02:38-04:00","Desktop","4","review","Well organised flight. I was very impressed with how organised they were with boarding and having flights leave on time. The meals were quite nice - I had Indian vegetarian, although I would say that the food was nicer on the way to London then on the way back. The staff were pleasant. I was also impressed with cleanliness. I'm sure the toilets for instance were cleaned a number of times on the flight. The in-house movies were pretty tired and ordinary looking though. The flight is a very long one so I would like to see an option to have another stopover. I should also say that it was nice that the airline was able to have my baggage put right through to London instead of having to pick it up at Singapore and put it on for the next flight.","Very well organised service although I think I would have liked another stop over","0" "2018-09-08T17:39:04-04:00","Desktop","5","review","I flew SIA after some years, and looked forward to the hot towel on takeoff and drink/nibbles soon after. The Singapore Girls delivered!!! It was an old plane, but I didn't mind. The service, and food was excellent. An airline meal that I enjoyed, and didn't feel hungry after - wonderful!! All in all, SIA - you're still the best!","Still the best.....","0" "2018-09-08T14:15:02-04:00","Mobile","5","review","Excellent. Airline. Comfortable and very friendly hostess. You feel safe traveling Singapore airline which I have many times. One little criticism is that the food can be better and bread rolls were hard and icy cold. All round great airline","Carina 217","0" "2018-09-08T11:50:37-04:00","Desktop","5","review","Very comfortable flight in a very new aircraft. Crew were very helpful and friendly Food was good . Setting was fine .","Excellent flight","0" "2018-09-08T10:05:58-04:00","Desktop","5","review","Neat and smooth flight. Staff great and friendly. Lots of leg space. At Singspore airport a MUST see is the free Singapore night trip to see historicall sites and lights... Awesome","Singapore rocks!","0" "2018-09-08T06:22:42-04:00","Desktop","5","review","SIA is always a wonderful airline to fly with. This time a wee bit disappointed as they were a little late on both, our journey to and from Singapore. But it was negligible. Their standard of service and attention is one of the best. To our surprise, on our outward flight we were upgraded to Business Class. This was special for me - as I was taking the holiday with my husband to celebrate my birthday there. On our return however, we flew on the Dreamliner which we had been so anxious to experience. It was a disappointment. The seats were far from comfortable ... configuration was 3 x 3 x 3 and it felt like we were rather cramped. However, there was ample room to stretch our legs. All in all a wonderful flight.","To Singapore with SIA","0" "2018-09-08T06:08:03-04:00","Mobile","5","review","Their service was great. I had a great time and it was my first time to ride in a plane. The food that they offer was delicious. ","My 1st experience in Singapore","0" "2018-09-08T05:05:32-04:00","Mobile","5","review","Booking in at Luton was pain free. The Whizz Air staff , pleasure to meet. Very efficient, polite and helpful. No major dramas . Whizz Air plane , clean , comfortable and prompt. Cabin staff are all very helpful and have flown with whizz on several occasions and highly recommend. ","Brilliant Service Whizz Air","0" "2018-09-08T04:19:33-04:00","Mobile","5","review","Connecting flight of singapore airlines from changi airport, Singapore. World best airlines experience ever... Meals and service are too good... More space and comfortabel seats... Too good journey...","Thailand Tour","0" "2018-09-08T02:58:27-04:00","Mobile","5","review","I have flown 10 times back and forth from the uk to australia with singapore airlines and they are always the no 1 choice to go economy with. Especially on their newer A380 where the legroom in economy is good even for me at 186cm. Second choice is qatar or etihad via mid east. Prefer singapore airport though as so spacious and lots to do. Food and service always great with singapore too.","Best to oz along with the mid east airlines","2" "2018-09-07T23:31:52-04:00","Desktop","5","review","Always fly this airline when possible. Onboard food was quite tasty, seats as comfortable as economy seats can be, flight attendants are always polite,friendly and helpful.","Old Faithful","0" "2018-09-07T23:08:57-04:00","Desktop","5","review","Cabin crew were courteous and served drinks/snacks quite regularly. Food & drinks were good. Flight experience was pleasant.","Awesome Inflight Service","2" "2018-09-07T22:18:22-04:00","Desktop","5","review","Terrific airline! Fantastic service, food, drinks, all excellent. Plenty of leg room, great in flight entertainment, Cannot recommend enough compared to all other airlines flown in the last ten years. On return trip, we experienced a delay in Beijing which meant we missed our flight on home to Brisbane. Flight made up for it with plenty of wine and beer, and on arrival in Singapore at midnight, the airline called us up by name and put is up in Changi Airport Crowne Plaza Hotel in a hotel for 7 hours all paid for (with breakfast though we missed it). Very very impressed.","Best airline ever, now and in the past too","1" "2018-09-07T20:50:21-04:00","Desktop","4","review","Had never flown Singapore Airlines before and when looking on Skyscanner had the cheapest flight Wellington to Melbourne at short notice (9 days out). I was impressed with the leg room in economy - you could actually stretch out a bit. But the seats were a bit hard on the neck. Ask for a pillow! But the service and food was great. A hot face towel for everyone (even in Economy!) before takeoff. Food was nice. Enjoyed the flight. Flew home again with them as well which was also very good. Would recommend Singapore Airlines and would definitely fly with them again.","Very good","1" "2018-09-07T20:38:24-04:00","Desktop","3","review","We fly SQ from Maldives to Singapore last month. The aircraft is a wide body Airbus A330 and it’s in clean and good condition. Food quality is not bad, and services from the crews are good. Seat pitch is good, and quite comfortable also. Entertainment system is available but with pretty small screen since this is considered quite old aircraft for SQ standard. What really annoying passengers is SQ policy in charging seats for certain type of fare, which makes them look like a budget or no frill airlines. And to make it worse, they seem do not understand anymore about courtesy in allocating people who travel together with the same booking number to sit together! They don’t care if you and your partner has to sit separately, as if they really badly want to force you to pay for seat allocation during booking if you want to avoid this to happen. In the end, after escalating the case (I am a KF elite gold member) and taking much efforts, they agree to let us sit together without charging us fees - thank you very much, but this has left us with bitter after taste already - something that should have been avoided if the guy who created that stupid policy understand customer services better and care about SQ image as premium services airline. It would probably be much better if they just increase their basic fare by S$10 return and let passengers or at least KF members to choose basic seats for free. And always prioritize those who fly together to sit together!","Comfortable flight but poor seating policy","0" "2018-09-07T19:14:09-04:00","Mobile","4","review","First impressions of Singapore Airlines, pretty good. Decent food on board the flight and the flight attendants where really nice. Seats where a little uncomfortable but that what you get when travelling economy. I think a bit of room for improvement when it comes to cleanliness of the plane. I know I was travelling in economy but some of the seats looks a little bit worse for wear. I'm sure they'll get upgraded soon enough","First impressions, pretty good","0" "2018-09-07T18:34:00-04:00","Desktop","3","review","This was the second flight of the day with this airline and sadly another disappointing one. Boarding was crazy and in the end really it was kinda board when ever you want as no one monitored it at all once the gate doors were open. yes there was a PA announcement but no one listened or paid attention to it. It all seemed a little tired and while the new premium section and seats might be nice the service is certainly no what it once was. The crew didn't seem that happy and things seemed to be a bit of an effort. The amenities pack is very average indeed and lacks anything really just some socks and a tooth brush not quite what others are doing for the same type of class. The biggest disappointment was breakfast having ordered the eggs to find what i got was in fact last nights meat dish. Buzzed the crew several times on this and no one came to the seat so in the end took it to the galley and asked for the correct meal. The asked did i not want the meat dish and I said it was from last night menu and they say oh yes you right how did you get it then? I said you served it to me oh was the answer. In the end I go the eggs but seemed all a little hard. The other thing i noticed was coffee stains of the seats facing the isle clearly from a service time in flight where something had spilt but had not been cleaned before departure from the ground cleaning crew. It was sad to have two average flight in the 48 hour period I hope this is not the normal thing now for this airline as they were known as one of the best.","Long Haul","0" "2018-09-07T18:24:45-04:00","Desktop","3","review","The flight was late arriving but in the end departed pretty close to the due time. Only a 1 hour 50 flight so not a major but did have a connection to make. Asked on board re what gate and terminal we were arriving at as needed to get to T3 for next flight and was told you will have to wait and see not sure. Plane may not go without you one never knows. Thought this was not the best of answers really. I might also point out I am an Elite flyer with Star Alliance airlines and this made no difference at all. If fact they never even made mention of it. Flight was average but okay and again on landing asked if we could get off quickly and was told no you wait as we don't do that and sorry if you miss your flight. The fact then many people pushed past me and a person travelling with me I felt was pretty poor from the airline. Overall i have to say no what I would expect from this airline. We did also have a medical situation on the flight and I have to say the crew all looked very panicked and not really fully in control of things thankfully it was not to much of a major.","Jakarta to Singapore Flight","0" "2018-09-07T10:10:19-04:00","Desktop","5","review","this airline is the best i have used so far,out of the airlines i have flown with.you are looked after from when you take off,until the time you land.the food is quite tasty(unusual for an airline) and drinks are on demand and are poured out for you.the stewards and stewardesses were great.they attended your every need and were there on demand almost.the flight was13 hours but didn't feel like it.i was very pleased with this airline.","the best airline i've used","0" "2018-09-07T06:52:06-04:00","Mobile","5","review","I travelled with my group in the month of September 2018 from Del to Singapore and back ... every thing great about the flight ... what made it exceptional was the hostess deepali Kapoor ji ... she done an excellent and extraordinarily service ... god bless her ... because of employees like her singapore airline is worlds best airline ","The best airline in the world ","1" "2018-09-07T04:32:41-04:00","Mobile","5","review","Bought the ticket on SQ fair before for such a valuable price. I was flying to Melbourne with SQ B777-300ER, and it was such a smooth flight. I managed to do an online check in via apps on Android and choose to seat on the 47C. The online check in process was fast, the apps was user friendly as well. The seat was comfortable enough, spacious leg room, the inflight meal and inflight entertainment were awesome, and most importantly the flight attendants were awesome in terms of friendliness and hospitality. I really enjoy flying SQ apparently.","Just Fly With SQ","0" "2018-09-07T00:25:23-04:00","Desktop","5","review","i flew with Singapore airline with my family from Singapore to Tokyo and from welcoming to leg room to food and service in the plane every thing was super nice and like vip.the crew have always smile on their face just give them 12 out of 10. i have connecting flight to Toronto on air Canada and coming from Singapore airline to air Canada is like BMW to hyundai .","the best airline in the world","1" "2018-09-07T00:00:18-04:00","Desktop","5","review","Check in : I can't comment much as I don't really like SQ Check in experience. Their Ground staff not friendly, not even smile. Immigration also has so long queue and so messy. Lounge : SQ share their Lounge with other Star Alliance. It located in 2nd Lounge while 1st Lounge mostly for Air India and Skyteam. SQ Lounge is quite small with food and beverages is not so many varieties. But quite okay for me Fly Experience : This One I feel the best. All of my disappointment on the ground were paid off on board. Very comfort Seat, Very Spacious, Very interesting in-Flight Experience, Great Food and Drinks. I really really love it.","Amazing Flight Experience with Singapore Airlines A380-800 Business Class","0" "2018-09-06T21:50:24-04:00","Desktop","2","review","Booked with Virgin Australia but flight was operated by Singapore Airlines, was overnight flight and the absolutely worst experience I ever had in my 50 years of flying. Had window seat at close to front with two seats abreast, woman sitting next to me had obviously a bad cold and sniffled into her scarf, rest of plane was occupied by people sniffling, coughing and sneezing. tried to catch some sleep with blanket and pillow supplied, both were uncleaned and filthy, during the night the woman next to me wanted to take over my seat and kicked my feet away and leaned over. Breakfast was a disgrace and when finally arrived in Adelaide everyone was glad to get out of this flying bio hazard plane, needless to say that it took about 6 weeks to get over the flu that was passed on. I shall never fly Singapore again a and be very careful before book with Virgin again.","Bio Hazard","2" "2018-09-06T19:08:21-04:00","Desktop","2","review","i had flown with sq business class several times but this flight is a laughing stock. this f class cabin didn't have champagne because it's only short trip the steward say. i had flown with shorter route like from sg to bkk that serve Taittinger on board. food is hk noodle with chicken, but when came, it's udon with black sauce. but the dessert was ok, raspberry panna cotta.","sin to han with no bubbles on business class","2" "2018-09-06T17:00:11-04:00","Mobile","5","review","SQ has never dropped their standand of service. From the check in counter to their cabin crew. Super friendly and polite. There's always a smile in their face. Flight itself cleaniness is super, entertainment are great. You quite a number of movies, shows that you can watch. And more importantly the seat comfortness and the spacing between the front seat n our is good. You dont feel cramped or squeezed.","Great service","0" "2018-09-06T16:23:14-04:00","Desktop","5","review","I would never have expected warm towels and meal on the flight. But both were there . Passengers were treated a guests and welcomed. I look forward to another flight.","This is Economy?","1" "2018-09-06T13:45:33-04:00","Desktop","5","review","The service from Cabin Staff was 1st Class very attentive and nothing to much trouble seats comfortable and Food served was fresh & tasty on all Meals served, the only down side when travelling with Qantas there are pre Champagne/OJ before takeoff also the meal service on QF there are table cloths & glass glasses its not the same drinking Champagne out of plastic glasses. But overall a good experience . PS I have never seen so clean toilets on any Airline spotless!!","Great Service","0" "2018-09-06T13:02:20-04:00","Desktop","5","review","Could not have been treated better. The cabin staff were brilliant and almost constantly enquired about our welfare. The service and food were excellent and we enjoyed the flight. On top of that we were offered a free stop-over in Singapore at the Carlton Hotel which is owned by the airline. We took that offer and were offered a second night at half-price which we took. I fully recommend them.","A flight of fantasy","0" "2018-09-06T12:35:06-04:00","Mobile","5","review","Great seat and good service no delays and staff were excellent. Very good food as I am a veggie and they catered for me very well . Just great","Relocation to UK","0" "2018-09-06T10:12:59-04:00","Desktop","3","review","I knew it was a long flight but wasn't prepared for how mind numbing it would be. I flew economy, no leg room. If the person in front of you reclines at all they are in your lap. Food was not very good. But they did feed you often and had snacks available. Flight attendants were pleasant. The inflight entertainment had a good selection of movies. I tried to upgrade my seat on the return trip, got a confirmation, but when I went to check in found that the seat had changed to a worse seat then I had originally picked (middle) . They said sorry and to check with the gate to see if it can be changed. Luckily, I was able to move seats during the layover.","First trip to Asia","1" "2018-09-06T07:06:19-04:00","Mobile","4","review","Online check-in service was smooth and user friendly. Service for Luggages checked in at the Hong Kong Air Express Terminal was efficient. Particularly when you got trouble with hand carry, a piece of a bit oversized luggage (toy), staff at the HK Airport Singapore Airline counter responded immediately and helped in-person effectively and efficiently 👏 👏, remarkable management. So were the staff at the boarding gate. During our flight from HK to Singapore, we were enjoying services from a team of professional, amicable, friendly and courteous crews. The plane was landed quietly and smoothly that one almost forgot it was landing on the ground if not being reminded. What else can I say: 👍, thank you Singapore Airline giving us such a plesant and memorial trip. Please keep up the excellent good work!","Still 👍","0" "2018-09-06T06:44:04-04:00","Mobile","3","review","They aren’t interesting to you. They look so angry to you. Maybe they are cool but they hate the person. Do not mistake","DONT MISTAKE","0" "2018-09-06T00:44:40-04:00","Mobile","4","review","Very good service, they actually came straight away when call button pressed and then brought drinks quickly with a smile. Adequate room in Economy onA380. On time. Only thing that let it down was what we considered to be a very poor selection of in flight movies. ","Good service","0" "2018-09-05T23:25:30-04:00","Desktop","4","review","I travelled a lot with Singapore Airlines throughout my life probably my second most after Garuda Indonesia. I went to Tokyo (via Narita) with Singapore Airlines in Business Class twice this year and I only got a problem when I was in my flight back from Narita to Jakarta via Singapore where the flight attendant shoo me away while I was in line waiting for lavatory (it was the new dreamliner and pretty small). I was with other passenger who was also confuse being told to get back into our seats. It wasn't a very pleasent experience since they only have two lavatories available in Business Class. The Aircraft - My first flight from CGK to NRT was in January where they still use the old 777-300/800ER (the specified brown one) and it was very very nice since you got a very wide and comfy Business Class, but my latest flight was using the Dreamliner which was has a very small seat compare to the previous one. I hope SQ can fix this. Food - Everything was nice since they were serving international choice and Japanese choice both are fine.","Always nice but sometimes they just don't","2" "2018-09-05T18:40:29-04:00","Desktop","2","review","Flew with them to Singapore and paid for premium eco. not bad but not worth the $200+ flew back and had economy, well nightmare, in the middle three seats wife in the middle and was crushed, myself and the other gent on the other side couldn't lean out into the aisle, because you where getting smashed by food carts or everybody walking to the toilets. no leg room, glad the front seat wasn't reclined or I would have been in a cocoon. WILL NEVER FLY WITH THEM AGAIN. bad value and bad food and repeat the seats are way to small.","Smallest seats in the air, designed for small people of less than 70kg","0" "2018-09-05T17:25:54-04:00","Mobile","5","review","Great flight on SQ231 from Singapore to Sydney. Late night departure (0045) left on time. No hassle boarding. Flight was in an A380 which was comfortable and super quiet. Normal brilliant Singapore Airlines service. Managed 5+ hrs sleep. Arrived in Sydney refreshed. Big recommend. ","On time, comfortable, value","0" "2018-09-05T15:51:11-04:00","Mobile","5","review","It was my first time flying with Singapore. I head a lot of good things about the airline, and they did not disappoint. All the crew where so professional, warm and friendly. The A380 looked very new. The seats reclined back a fair bit and the entertainment was great too, as well as the meals. I would def fly with them again.","Great service, new aircrafts","0" "2018-09-05T11:29:03-04:00","Desktop","4","review","There is a reason Singapore has won airline of the year or have been in the top 10. Their service is absolutely first class, from the captain giving us updates to the cabin crew that really and truly look after you for the duration of the flight. Flew on the A380 on the way to Singapore and it's still a marvelous aircraft to travel on. The cabin crew are extremely friendly and are more than accommodating to meet any needs required. The IFE (In Flight Entertainment) is fantastic, you're not going to run short of options here, you can watch TV, films, listen to music to your hearts content. All in all it is a great airline to fly on and hopefully I'll be flying with them again soon.","Flying High","1" "2018-09-05T09:25:57-04:00","Mobile","5","review","I used many airlines in the past but Singapore Airlines is exceptional. Such a great service. Good leg space, polite and helpful crew. Very friendly. Didn't feel any difficulty during my 19 hr trip with my family with a short 1 hour stop in Hong Kong. I highly recommend this airline. The only issue was with Air Canada's misleading staff in Canada told me that my luggage need to be re-checked in at Changi which is not true. Hope Singapore Airlines will take care of this misleading Air Canada.","Great Airline polite staff","1" "2018-09-05T08:52:00-04:00","Desktop","5","review","first time with Singapore Airlines and will not be my last. Exceptional staff and customer service. Can not find any fault. The service and attention details made the two long flights seem easy. The food was superb. the selection of drinks - non alcoholic and alcoholic was great. The snacks available was also impressive. The seat pitch was good. The entertainment on offer was also great. I can see why they are the worlds best airline. We have flown with many other airlines but Singapore Airlines is without doubt the best from our experience.","Simply the best !","1" "2018-09-05T00:09:58-04:00","Desktop","3","review","We have flown Singapore airlines for many trips now and always been happy with the service. Don't know what happened this time but it wasn't quite up to scratch. On the way to Singapore my husbands connecting flight (Canberra to Sydney) was cancelled on about 9 occasions which was both frustrating and time consuming. We paid additional money to travel premium economy on the way to Singapore - it was very good and worth the money. Staff were friendly and food was good and plentiful and the additional space in the seats made it comfortable. On the return journey from Singapore to Sydney however we were in economy and there was a limited amount of food. The flight left at 7.30am and we did not eat at the airport. Breakfast on the plane was a bread roll and a container of juice. There didn't seem to be enough staff and those that were there seemed tired and over it (they probably were). It just didn't seem to be up to their normal standard.","Good in parts","4" "2018-09-04T23:25:50-04:00","Desktop","5","review","Excellent service all round. Very comfortable seats with plenty of leg room. The service was outstanding, with good food and drinks. Checking in was very quick and easy and the staff throughout were super helpful and friendly. Their in flight entertainment wasn't as extensive as most other long haul, especially for more recently released films.","Class act","0" "2018-09-04T22:44:51-04:00","Mobile","4","review","I took the flight from Seoul to Brisbane via Singapore. The flight was on time, the services including food was good. The entertainment options (movies) were good. Enjoyed my flight. ","Comfortable and Timely","0" "2018-09-04T22:20:59-04:00","Desktop","5","review","Flight left late from Sydney due to high winds. We had a 1 hour stopover, then onto Phuket. The flight was very comfortable and stewards were very attentive. We realised towards the end of the flight we were going to miss the Phuket plane. When we landed we were greeted with a one night accommodation at the Crown Plaza within the airport and dinner, we weren’t able to collect our luggage but were provided with toothbrushes, combe etc. We were dealt we promptly and efficiently, everyone from the baggage handlers to immigration were all very helpful.","Left late from Sydney","0" "2018-09-04T21:51:21-04:00","Desktop","5","review","The new 787 product is a good one and offers great deal of storage and privacy and the fact that you can lie horizontal straight as opposed to at an angle makes a comfy flight. The service is just as great as they make it out to be and as flexible as they can in this forward cabin - they even made a coffee literally 2 minutes before the final descent for the guy across the aisle from me, when it was easier to just say no.","Great seats and service as usual","0" "2018-09-04T20:59:26-04:00","Desktop","5","review","Outstanding service with authentic smiles and the best possible route to my destination make this the best airline choice. Tasty food options. Drinks and snacks always on offer in between. Good entertainment options on the new touch media system make the flight more enjoyable too.","New A350 aircraft with superb service from beautiful hostesses","0" "2018-09-04T19:11:37-04:00","Mobile","4","review","Flew from Sydney Australia to Singapore, 2 1/2 hour stopover and then onto New Delhi. Flight was smooth, left and arrived on time. Stewards were helpful when needed. Food was ok. Singapore airport is a nice place for a stopover","On time, comfortable flight ","1" "2018-09-04T02:49:42-04:00","Mobile","5","review","I have flown SQ whenever possible, to China, South Korea, India, Indonesia , but never have I experience such good service in economy class then on this route I flew Singapore to Johannesburg and return by Cape Town. On the way in i had a rash on my arm and requested the stewardess for some cream to relief the itch. She not only came with the anti-septic cream but also offered to apply it for me. Thanks to her I had a good flight. She checked up on me 2-3 time afterwards and eventually offered me to take the tube of cream on my trip. Its these little gestures which make me go back to flying SQ time and time again Service aside, SQ lies 350 3-3-3 configuration. The leg room was extremely generous. I am 1.68 and could stretch out comfortably without touching the back of the seat in front. Airflow and air pressure was excellent","Comfort and Great Customer Service keeps me faithful to Singapore Airlines","0" "2018-09-03T23:59:21-04:00","Desktop","5","review","My wife and I got to fly on the Airbus A350-900 wide bodied jet and we were very happy with how the Singapore Air flight attendants looked after us. Both flights were shorter than the estimated 7.5 hours and we were offered a good range of food and drinks (alcoholic & non-alcoholic) during flights as part of our standard economy ticket price. Whilst seat comfort & leg room was one of the best we have experienced, the isle width was compromised resulting in my elbow and hand being knocked a couple of times by passing food & drink trollies. I could not get the Wi Fi licence I purchased once on board to connect me to the in-flight entertainment system using the Singapore Airlines iPhone app and Bose noise-cancelling headphones (headphones connected to iPhone 8 Plus via Bluetooth). Ended up going back to good old-style connector cable between headphones and back seat mounted entertainment system. The flight attendants were not too sure how to resolve the issue and nor was I (we needed our 18 year old son to do his 'Apple whispering' job, yet again!) I did however get to catch up on all my emails during the flight having purchased a Wi Fi licence which was great. We really enjoyed our travel with Singapore Air and will certainly do it again in future.","Flight from Brisbane to Singapore return, code shared with Virgin","0" "2018-09-03T23:31:45-04:00","Desktop","4","review","we got an invite to the polaris lounge after security but first we had to ask a singapore airline staff to accompany us through security as we has two handbags each -officially allowed but security would not let us unless accompanied by airline staff. Flight was as per incoming ton SFO but I had ordered a special meal and It was somehow not uploaded.Surprising! The entertainment system in my seat had to be reset twice then only it started working. Flight otherwise was fine.","Back after dropping Anuja","0" "2018-09-03T23:23:02-04:00","Desktop","4","review","A long but good Flight. Good service and food and beverages on board. Very hospitable staff also.Seat that became bed was very comfortable.landed in SFO on time but took an hour to park as first parking bay and then route to parking bay was occupied.","A long but enjoyable flight","0" "2018-09-03T23:15:50-04:00","Desktop","4","review","A good flight left Kolkata and landed in Singapore timely so that we could use the lounge enroute to our sfo flight. The food and drink on board was satisfactory","Good flight to singapore","0" "2018-09-03T20:32:33-04:00","Desktop","5","review","Have traveled a few times now and never disappointed, always feel welcome on the plane and if there is any problems like luggage late or flight changes they will assist in making sure you are catered for until luggage is reunited with you to putting you up in accommodation until your next connecting flight. Traveling with my elderly mother we went with wheel chair assistance, made our journey less stressful.","Great way to fly","0" "2018-09-03T18:41:49-04:00","Desktop","4","review","We have flown with Singapore Airlines several times and in the past I have been happy with the service. However this flight was not as good as the past. The newer aircraft have squeezed in more seats which makes the economy section just plain uncomfortable for the long flight. Also the seating is designed for six foot males and I am an average sized female and my feet could not touch the floor if sitting up straight in my seat. Not sure how the shorter Asian customers manage. There was a ""footrest"" in the back of the seat in front of me, but my feet couldn't even reach it. Not much point having it really. Over it wasn't too bad and the time between flights from Melbourne to Singapore, then the second flight to DaNang was about two hours, but on the way home - 7HRS IN SINGAPORE!!! Just too long so well be wary of that next time. There are free city trips for long stopovers, but we were just too late to make one of them. We were able to watch a free movie while waiting and someone told us there was a swimming pool available somewhere in one of the terminals. The quality of the food has definitely gone downhill. My food was just OK. Not what I have come to expect from past experiences. The staff were fine, no complaints, but the edge has gone off the friendly there too I feel.","Only just OK flight","0" "2018-09-03T15:26:21-04:00","Desktop","1","review","I have used this airline a number of times and regarded it as one of the best. Until I made the mistake of choosing seats 62H and 62K on the 777-300. These are the last two seats on the aircraft. We chose them as we prefer a 2 seat configuration. But this airline seems to think that deserves some sort of punishment. The seats have less pitch/legroom than other economy seats. They have squeezed in an extra row and to do this they have reduced the legroom, by about 3 to 4 inches by our measurement. A significant reduction on already standard seat pitch of 32 inches. Making them comparable with the seat pitch you may suffer on a short haul or domestic flight. This is a long haul aircraft. We are not tall or overweight people and found it extremely difficult to get in and out of the seats. Our knees touched the seats in front. What followed was an excruciating 12 hour flight. The airline plays the trick of claiming that seats like this ""may have limited recline"". They release such lies to sites like Seatguru. Let me be clear - these seats recline exactly the same as other economy seats. When reclined they are still clear of the bulkhead behind by 2 inches. The recline is not an issue. To achieve the recline they have simply moved the seats forward, reducing pitch/legroom. These seats on this aircraft are a disgrace to this airline. They should be removed. Just as bad as the fact they have installed these seats and sell them to unknowing customers, they treat you with disrespect and disdain when you complain about it. They have gone from a favoured airline of mine to one I will never use again. DO NOT BOOK 62H or 62K on the 777-300. Not unless you are a double amputee, a child, or a dog.","62H and 62K on the 777-300","8" "2018-09-03T14:14:06-04:00","Desktop","3","review","No special handling at FRA checkin. LH Senator Lounge very unimpressive - I don't expect to have to pay for Spa treatments when flying in F class. On board experience much better - got ""double"" bed and slept very well for about three hours on a seven-hour daytime flight. Cabin crew pretty good but forgot to offer wash bag. WiFi absolutely crap - 100 MB limit for free service and took almost 40 mins to download an 11 MB file. Asked for additional data and was told I had to purchase it - not impressed! Arrival at JFK - disembarked first but no ground handling assistance at all. Overall - great for sleeping but not really wow-ed on ground handling. Didn't eat much so can't really comment on that.","SQ Suites ""bed"" is great but let down by poor ground experience","2" "2018-09-03T13:31:02-04:00","Desktop","5","review","In nearly forty years of flying overseas from Australia, this was my first experience of Singapore Airlines. I now cannot imagine flying with anyone else. We were able to check in on line and pre-select our meals from an extensive range. Check in was reasonably straight forward and an issue we had was quickly resolved. The Lounges at both Brisbane and Singapore were serene, uncrowded and very comfortable. The aircraft (A350 and Boeing 777) were very clean. The business class cabin in both aircraft has four seats in each row as opposed to other airlines that have seven. Thus there was excellent space and no feeling of being crowded. Each seat had direct access to an aisle so there was no having to climb over a fellow passenger. The only criticism had was that the seats were not 100% comfortable and it was difficult to find a position for a doze without laying out the bed. The staff were uniformly wonderful. They were friendly and respectful. Nothing was too much trouble and they checked on each passenger on a regular basis. The food was much better than we have had on other airlines in recent years. All in all a great experience.","Best in the air?","0" "2018-09-03T13:18:58-04:00","Mobile","2","review","At the beginning of a 5 week journey and on the second leg of a trip from NZ to Europe we chose Premium Economy in the hope of arriving refreshed and ready for our European Vacation. Very ordinary service and seats marginally improved on Economy found us totally underwhelmed. After persistence I managed a single adult beverage and the evening food, served more than 2 hours after a midnight takeoff, whilst edible, did not inspire me to dine for breakfast. Cramped seats, long lines at restrooms, indifferent service will have me trying to avoid this airline. Unfortunately being a code share with my favourite airline will mean this may happen again. The good news is that this was one of three airlines we travelled with, and it wasn’t the poorest. ","Indifferent service and expensive premium. ","0" "2018-09-03T13:07:54-04:00","Mobile","4","review","On time departure, (almost) on time arrival, friendly service, comfortable and spotlessly clean, Singapore Airlines get my vote, along with MAS, for international flights ex Adelaide. They have managed to maintain a high level of excellence for the many years since I first flew with them. From check-in to arrival, nothing to complain about. Would happily recommend and travel with the any time.","Excellent","0" "2018-09-03T12:10:19-04:00","Desktop","2","review","In the beginning of January 2018 I flew from Jacksonville to Frankfurt via JFK airport in N.Y. The first flight operated by a partner airline had a 7 hours delay, so that I missed the connection flight from N.Y. to Frankfurt. As landed in JFK airport no representative of Singapore Airlines (SA) was available at the airport. Next flight was 24 hours later. Alone I had to organize my overnight stay in New York in a hotel. After submitting all documents to SA immediately after my return to Germany, it took for SA 7 months to decide on this case. Finally, they rejected my request to refund accommodation costs in N.Y. city arguing that the delay of the first flight was due to bad weather conditions. This is a very poor performance of Singapore Airlines.","No refunding of accommodation due to missing of the connection flight","0" "2018-09-03T06:19:50-04:00","Mobile","5","review","fresh and rich feelings, great food, better than home, dental kit, etc all makes this airline truly revered. always fly Singapore airline . Staff is courteous, helping, smiling, welcoming, choice of entertainment is fantastic. All airlines must maintain this standard to become favourite ","Amazing airline ","0" "2018-09-03T03:27:27-04:00","Desktop","5","review","As always, SI was brilliant - from check-in-to the baggage-delivery. How do they do it when so many other airlines get it wrong? Cabin service - so polished. Premium Economy worth the extra for us older travelers...it makes flying once again enjoyable . More space, lots of little pockets to put your extras, huge video screen, no worries about the seat in front reclining, can order your food before but most importantly, all the leg-room you need, priority boarding, the overhead locker is basically yours...simply : no stress in flying..We actually looked forward to the flight. The meals were essentially Economy however PE has first choice of what's available (unless your have ""booked the cook:"") and it's served with real cutlery","For long haul, go Premium Economy","1" "2018-09-03T02:50:53-04:00","Desktop","4","review","We travelled with Singapore Airlines many years ago and we were very happy. We have travelled as airline staff the last 15 years but this time decided on purchasing full fare tickets because of travelling in peak season. For travel to Italy, Singapore Airlines was the best airline in terms of departure and arrival times and stopover wait times...this was perfect! Check in was fast and efficient. We purchased extra legroom seats on the longest leg of the trip (Singapore-Milan and Rome-Singapore) and it was worth the money. However when travelling in standard seats, we felt the legroom was actually quite good, but found the seat comfort poor. In fact we both ended up with sore backs at the end of both trips, to and from Europe. We found that overall the meals were nothing special. Some meals were above average but some, below. For breakfast before arriving in Milan we had the option of omelette or noodles, and even though we were seated at the beginning of the section, the omelettes had already finished and we had to have the noodles (with a spicy sauce), which were not the ideal for breakfast for us. There were no sweets/desserts included with meals, only ice creams, which was disappointing. Unfortunately, unlike some airlines, we were not given bottled water during the longest sector of the trips and we had to keep asking for water to keep hydrated. Having travelled quite a bit over the years, we find that you cannot judge an airline on one sector as flight crews change and one flight crew can ""make or break"" a flight. Overall the flight crew were pleasant and attentive but definitely the crew from Rome to Singapore were much better than the Singapore to Milan crew. However to recap, at all times we felt very safe. The A350's were new and the pilots were excellent. We would probably fly Singapore Airlines again, but maybe next time pay extra for the Premium Economy seating.","Good but a bit disappointing this time...","0" "2018-09-03T02:18:09-04:00","Desktop","3","review","Flight service was good but food was pretty bad. Flight was on schedule. Everything was not available on the in flight shopping.","Flight Experience","0" "2018-09-03T01:08:22-04:00","Desktop","5","review","In these days of economy travel where all frills are taken away, Singapore airlines is like a whiff of fresh air. Beginning with a great smile from the hostess to the superb meal which is absent in most other flights and the comfortable seats, everything in Singapore airlines is transfomed from economy to heavenly. I would anyday select Singapore airlines over any other option. The pricing is also great.","perfect service","0" "2018-09-03T00:41:24-04:00","Desktop","5","review","Flying Singapore airlines is always good. always leave on time and great service on board. Great choice of food and inflight entertainment. Staff very good.","Great flying experience","2" "2018-09-03T00:11:17-04:00","Desktop","4","review","Only negative was sitting in the plane for 90 mins before take off waiting for an issue with the plane to be resolved. They made up for half the lost time in the air but it was an inconvenience. The flight Capt did keep us informed on progress which was appreciated, Crew was great to keep service up with snacks and drinks and they were great for the rest of the flight too. As I had upgraded to have more legroom I certainly remained more comfortable than those behind me. issues will happen with planes and they recovered well, however just can't make it a 5 star rating as a result of the issue.","Good Value Flight - Once We Took Off","0" "2018-09-02T23:46:31-04:00","Desktop","4","review","To be fair, nothing fun about economy ( and we upgraded to Premium on the way over but no availability on this flight). We did get the bulk head seat so had extra leg room and as Singapore Air allows you to do this early, it was worth the $80 each extra! Check in was all fine as you would expect. Selection of entertainment was fine and the meals were pretty good. 2 things bothered me: I drink a lot of water and SA does not provide bottles for economy so you constantly have to ask for them and then wait until they are able to bring it since you cannot take anything with you onto the flight.Given that all the recommendations are to keep hydrated on flight, why can't they just provide water bottles to all classes. The other thing that bothered me is the cost of wifi. I bought the expensive package at $30 USD and it barely lasted at all! This is the package supposed to be for people actually working on the plane! the other odd thing was that the female attendants on the first leg of the trip (Colombo - Changi) were all in a foul mood - short and snappy. Quite unexpected. SA is at the better end of many airlines and I will definitely fly again - just a couple of bugbears this time.","Economy is never going to be great","2" "2018-09-02T23:36:57-04:00","Desktop","1","review","first I cannot pre assign my seat till online check in, so 48 hours before , I log in my booking and try to get a window or aisle seat but only had middle seat left to pick. so I had to paid extra for the return flight to avoid middle seat again. on the day of travel, I run to airport to catch my flight, so I don't have my lunch, so very expected the meal delivery.. since I seated in the middle , I had ready my table and looking forward for my meal, but they can forgot to pass it to me , both next to me had meal, just only me... I cannot believe it. when my neighbour inform the crew , she even no apology to me. what is the 5 stars they get from ? I believe only from Business or First class passenger.. I won't take SQ again , which was very bad experience for few times already this year .","i cannot believe the service provided","4" "2018-09-02T15:25:25-04:00","Desktop","5","review","We had a very pleasant flight from London to Singapore. Service was attentive and the food pleasant. The cabin staff had discovered that we were celebrating a wedding anniversary and presented us with a congratulatory cake and bubbles. All in all a very enjoyable experience.","Great experience","1" "2018-09-02T15:17:24-04:00","Desktop","5","review","Absolute heaven. After flying Singapore to Paris in Economy, the sheer luxury of the extra space in Business Class was pronounced. After spending a few complimentary hours in the Singapore Kris Lounge at Heathrow, we were delivered to our boarding gate by buggy and ushered immediately to our seats (more like mini cabins). Champagne & orange juice were available, with drink order for after takeoff taken. Just playing with all of the buttons and gadgets was fun, finding noise-cancelling headphones, a pack of slippers, socks, eyeshades and toothbrush, and a larger screen for watching the inflight entertainment. The best bit, however, is the massive amount of room. No fighting with your neighbour for elbow room, no lack of room for your legs, and of course the whole 'pod' converts to a fully flat bed for a much better chance of sleep. Cushioning in the bed position is rather thin, but better than sitting up for 13 hours. Dinner was served on real plates with real cutlery and glasses and never seemed to stop coming, with each course served individually, not all at once on one tray as happens in economy. Service is provided quietly & competently, with ready assistance to set up the bed. The cabin staff even use your name! Longhaul flights are not fun, but business class makes the experience more enjoyable. We wer not looking forward to the next leg, Singapore to Brisbane, in economy.","Save for Business Class if you can.","0" "2018-09-02T14:29:05-04:00","Desktop","4","review","No one enjoys 24 hours flying from the UK to Sydney but the Singapore air crew made it as pleasant as possible with friendly service and regular cups of water. Food was reasonable and the new A380 has a bit more legroom which makes a noticeable difference. A few hours sleep does not prevent jet lag, but helps make you less grumpy.","The long haul from Heathrow to Sydney","0" "2018-09-02T14:14:24-04:00","Desktop","4","review","My first choice always. A very reliable airline that is hard to fault. Punctual, comfortable, full service and always friendly and helpful staff. Keep an eye out for sale fares.","Reliable","0" "2018-09-02T12:51:59-04:00","Desktop","4","review","Good flight with good food and service. Still takes 24 plus hours but Changi airport is really great.","It’s still a long flight!","0" "2018-09-02T04:47:49-04:00","Desktop","4","review","The crew seemed to be pretty young and inexperienced, but they did deliver pleasant service nonetheless. Food was good and overall flight experience was good.","Pleasant flight as expected of Singapore Airlines","0" "2018-09-01T23:39:09-04:00","Desktop","4","review","Flying on the top deck of the A380 our seats were 74A andC. Fairly good seats but this far back near the tail you get more shaking than the middle of the aircraft when turbulent. Staff were very polite and food as far as airline food goes was very good. Our steward was excellent and nothing was too much trouble for him. Entertainment system had a large selection of movies but non technical people may struggle with the controls. Good selection of european, asian, middle eastern, new and classic. Would like to see a bigger collection of classic. Could sit for hours and watch them. Oh that's right, I did.","Very good but oh so long.","0" "2018-09-01T22:11:47-04:00","Mobile","5","review","It makes such a difference to your journey when you fly with a friendly and attentive crew. The seats were comfortable,the food was good and the service impeccable.","SQ 939","0" "2018-09-01T16:42:12-04:00","Mobile","3","review","I recently reviewed Singapore A380, best flight I've had in all ways, but sorry Singapore, my flight to Auckland was in 61c, two seats on there own behind the rows of three right at the back of the plane. Never again. The seats do not recline fully, they hit the wall behind, the toilet wall actually, people all night continuously in out flushing , the lights from that area all over you until the flight attendant closed the curtains again.and again and again. Plus my area was not clean. Food splatter dried on wall by the window that I wiped up. When I opened my tray later the same thing. Totally not the same experience as the previous flight.","Rear of Singapore 777","0" "2018-09-01T16:27:50-04:00","Mobile","5","review","Brilliant service from start to finish, treated like a VIP in economy class. Check-in was easy and I do like Singapore airlines two 20kg bag allowance, made life easy as we had bought quite a few gifts. Plane was immaculate, plenty of legroom,very quiet,food was good,no shortage of drinks available or snacks. But even better were the staff, wow, I had seen the TV ads but they were the best I have seen. Hot towel to start with, drink service quickly, plenty of staff who seemed to look after a small area so after the meal the tray was gone quickly, not half an hour later like some others. It was over night and all night they came by with water, juice, sandwiches etc, maybe 5-6 times. Easily the best I've had. The entertainment scree worked perfectly and content was good. I look forward to flying with them again.","Singapore on A380 from Paris","0" "2018-09-01T13:32:05-04:00","Desktop","4","review","Flew from Heathrow to Singapore,stop over Singapore one night then onto Brisbane. Stayed overnight Crown Plaza Singapore.Good hotel, just a few minutes walk from air terminal. Singapore Airlines for economy travellers is very good if you are on a budget.The seats give you a little bit more legroom than most other airlines.The Hosties service was fantastic. They worked hard and waited on you hand and foot.On board food was very good,snacks were available anytime,real cutlery. What really impressed us was the rest room cleanliness.Every hour or so the Hosties would give the rest rooms a complete clean and restock. Will definately travel with them again.","Good Service for Economy Flights","0" "2018-09-01T04:51:49-04:00","Mobile","5","review","Recently my wife and I flew with Singapore Airlines/ Silkair from Brisbane to Da Nang, Vietnam. My wife has a leg injury and she suffers severe pain during long flights, standing around in queues, etc. We requested wheelchair assistance when we booked the flights. The service from helpful airline and airport staff was absolutely fantastic on every part of our trip. They couldn't do enough to make my wife's journey as stress and pain free as possible. We were whisked thru Singapore Airport to the lounge and picked up again when our flight was ready to board, avoiding the long queues and delays. It made our holiday so much more enjoyable and I would definitely recommend these airlines to anybody, I will be flying with them again, without question.","Wonderful service","0" "2018-09-01T03:58:41-04:00","Mobile","3","review","I have been taking Singapore Airlines every time I go to India, over the years I have noticed the degradation of service... It used to be outstanding to the point that you’ll run out of good things to say but based on my recent flight, the magic is gone. Maybe because they get used to the praises that they became complacent. Or maybe, change of management? The flight crews became transactional, the fleets from MNL to SIN and SIN to MAA need updating, the seats and entertainment system needs to be cleaned and sanitized. I am hoping that this airline revives its glory. For now, I am neutral if I will continue taking this flight or shift airline.","It gets old...","1" "2018-09-01T02:54:11-04:00","Desktop","5","review","After flying mostly budget airlines over the last few years like Air Asia and JetStar, flying Singapore Airlines was a great experience. Good entertainment, good service and accommodating with food options for my daughter who has a nut allergy.","Great flight","0" "2018-08-31T21:13:48-04:00","Desktop","4","review","Effecient check-in and very friendly and accommodating flight crew. Surprisingly good food for an airline with metal cutlery rather than plastic knives and forks. Decent selection of films, music, on the in-flight entertainment system. Happy to fly with them again.","Very good flight","0" "2018-08-31T20:25:31-04:00","Desktop","1","review","I had 2 Business Class flights with Singapore over the past month. Both were unsatisfactory. Firstly I could not operate lay flat seats. I had to get out of the seat, ask the flight attendant to lay the seat flat then get back flat into it. In order to get legs strait had to lay at an angle of 45 degrees as could not get them under seat in front. When I wanted to sit up had to again get out of the seat and ask attendant to manage it. The entertainment system was primitive. Operated was by a handset attached by a wire. No touch screen. Had to ask attendant to operate it. She said other passengers also had trouble operating it! No late release movies and very limited and unsatisfactory selection of music. Meals were of a poor standard and badly timed. I was offered either French or Australian white wine without knowing what winery. The crews were lazy. I have travelled Business Class on a variety of other airlines in the last few years and this one is easily the worst.","Never again","2" "2018-08-31T19:35:51-04:00","Desktop","3","review","Dear Customer Care Team of Singapore Airlines, I have travelled many a times through your Airlines and always had a feeling that it is one of the best Airlines I am travelling in terms of everything including on flight amenities. However, this time I noticed that the option to select meal has been withdrawn for Y Class travellers. May be this is one of the austerity measure to control cost. In my view, the meal option should be restored and travellers be given opportunity to select their meal choices before they board on to the flights because : a) One feels bad and dejected when someone notices that meal options are available for Business Class and Premium Economy Class but not for the Economy Class b) More than 90% passengers travel in economy class and one should not (rather can not) afford to displease the major customer base by numbers c) Major top line revenue comes to any airlines comes from this segment d) Any drop in revenue in this segment will have major proportionate impact on the bottom line of the company e) In any case you are providing meals in the flight so giving an option would not have major impact on cost cutting. To keep the cost under control you may reduce the options to Veg vs Non Veg ONLY without giving them more options with each category. Some of the veg customers may find it difficult to have anything in sectors not touching India where Veg options in flight are very limited to do not exist at all. Hope this will be taken seriously by the management of Singapore Airlines. Look forward to your rely. Tarun Kalra","Singapore Airlines - Meal Options for Economy Class Not Available","1" "2018-08-31T19:33:40-04:00","Desktop","4","review","This flight was arranged in a package deal through a Travel Agent. Flight was on a A380 plane again, we still found the seats to be small and not much leg room. Unfortunately I had quite a large person sitting next to me, by the time we landed in Singapore both his body and legs were encroaching on my side. Could not have sat in the seat for much longer. Food and service was better this time. The entertainment system this time actually worked and had a choice of games.","Better Service","0" "2018-08-31T16:25:56-04:00","Mobile","4","review","I hate long haul flights but the staff can not be more accommodating. Every request is carried out willingly and with a smile. Food was very good and a great choice of alcoholic drinks. Pillows and blankets help with comfort. ","Wonderful service ","1" "2018-08-31T14:40:28-04:00","Desktop","3","review","This is the second time on a Singapore Airlines flight when the entertainment system has failed on us. The previous time was a return flight from Hong Kong – a short flight – and was somewhat bearable. No music, no video, no films, no nothing. But for a 13-hour flight to London it was really not pleasant at all.","Entertainment system failed","0" "2018-08-31T13:51:47-04:00","Desktop","4","review","We flew Singapore Airlines to Singapore,then from Singapore on Silk Airlines to Phuket It was a large plane,The seating was comfortable, reasonable leg room, cushions and blankets were supplied. We had 2 meals on the flight to Singapore, lunch, and dinner. Both meals were good. The crew was very good and very obliging. We have traveled a lot and I have to say apart from Thai International, Singapore Airlines I would fully recommend.","Very Good Flight","0" "2018-08-31T07:06:55-04:00","Desktop","5","review","Great flight with an excellent service which has reach a new height. Good chairs, which can be changed in real flat bed experience. Good entertainment system, but also very good service of the staff. Very friendly and attentive.","New heights in service level, great flight","0" "2018-08-31T04:41:18-04:00","Mobile","4","review","I travelled business class from Singapore to Kansai Osaka and frankly was expecting a great service. Even though cabin crew were polite and service was good I didn’t receive any travel kit which is usually provided in business class. I have mostly flown American airlines and Delta and they provide great travel kit. Next time I’ll choose a flight which provides this.","Nice but slightly overrated","0" "2018-08-31T04:09:07-04:00","Desktop","5","review","13 hour flight,not always a flight length to look forward too. Looked after all the way. Would Highly recommend travelling with this airline. 1st Class service","Long Haul","0" "2018-08-30T23:55:31-04:00","Desktop","5","review","Having not flown with the airline in 15 years (don't know why I've been flying other carriers???) my flight to Singapore reminded me what I've always known about this airline...SQ provides outstanding customer service, tasty menu selection with ice-cream for dessert (you won me over with the ice-cream!!!) & an excellent inflight entertainment selection!!! We were constantly asked during the flight for beverages and whenever I wanted more (I dehydrate very easily) nothing was too much trouble. In addition, being a cleanliness freak, every time I visited the toilets they were spotless, wiped down and a flight attendant was freshening therm up!!! My only criticism was the lack of leg room but this is fairly consistent with many carriers and their economy space. Also I notice their uniform hasn't changed in the 15 years I last flew with them, but that's not a negative, just an observation. I highly recommend SQ as a great service carrier. Can't wait to revisit Singapore Airlines on my next flight!!!","Singapore Airlines - Great Flight, Excellent Service yet again!!!","0" "2018-08-30T22:38:35-04:00","Desktop","2","review","Nice planes and staff. Travel from CPH to CEB. Our luggage was missing, and when we receive it after 2 days, 2 suitcases was destroyed. We complain, but still not hear anything. That was in December. Thats why I give it only 2 out of 5. Bad customer service. ","Nice planes, bad customer service.","2" "2018-08-30T18:57:37-04:00","Desktop","5","review","The check-in process in Changi was DIY, and I find it more convenient than the usual. Our flight was at around 750pm bound to MNL and our boarding time was on-time. On board, the safety instructions were in AVP format that is not a typical demo of an in plane safety guidelines. It exhibited the various must-see sights in Singapore that you might want to visit. The duration of the flight was almost 4 hours due to the bad weather condition and air traffic. We experience slight turbulence but the whole flight was smooth. You can also choose latest movies, series, music and games to pass the time. The cabin crew were accommodating and warm when I requested for extra blankets. The in-flight meals they served were delicious. We were also offered ice cream for dessert! It was my first time to fly via Singapore Airlines and I would definitely recommend them for those who will travel soon.","No Sweat flight by Singapore Airlines","0" "2018-08-30T18:36:24-04:00","Desktop","2","review","Once again business class in Singapore airlines has dropped over the last few years. Food is not very appealing. The business class lounge in Singapore is not nearly the standard of the one at Heathrow. The food and beverage at the Singapore Lounge Heathrow is of a much higher quality. Also the staff in the business class lounge in Heathrow were exceptional as they helped us with our boarding passes.","Ordinary for business class","0" "2018-08-30T18:30:10-04:00","Desktop","3","review","The quality of the service has really dropped over the years especially when compared with Qatar and/or Emirates. Our luggage was booked through from Zadar but Singapore airlines could not locate it when we finally got our boarding passes. We were told to check before boarding. Staff still could not locate our luggage and told us to check with ground staff in Singapore. No toiletry bags were given on the flight and normally this would not be a concern however had we not received our bags some toiletries would have been helpful. Our bags were located once we landed. The food was as bad as you would get in economy. Had two mouthfuls, that was enough. Just slapped on a plate instead of a tray. Pretty poor.","Standards have really fallen","0" "2018-08-30T17:36:04-04:00","Desktop","2","review","I just flew on Singapore Airlines' B787-10. B787-10 - the Dreamliner - it should be known as a NightmareLiner. I felt like I had been dropped into a cheap toy plane. I'm only 5'7"" and 57kgs but I found the seating very cramped and very uncomfortable. The only good news is that your carry on luggage won't be as miserable as you are because the overhead luggage compartments are huge. The flight crew were fabulous but unfortunately, they couldn't make up for the horrible plane.","Dreamliner - is actually NightmareLiner","2" "2018-08-30T15:46:02-04:00","Mobile","4","review","SQ285, 777-300ER fitted with the latest Singapore Airlines business suites. Having flown just 10 days prior from Christchurch to Singapore on SIA on their older 777-200, that aircraft was still fitted with the generation 1 bus class suite seating. The new seats offer many more features which are fine, but if you are tall, the leg room seems less. For sleeping, the feet are angled really weird into this little cubicle. Hard bed, and difficult to turn with the positioning of the seat belt for the bed. Overall service as excellent as usual, just a pity that the new seats clearly don't cater for the taller traveller. I am 198cm tall and always sleep the best on SIA, can't say the same on the new seats. ","New business class seats not so good","1" "2018-08-30T14:50:11-04:00","Desktop","5","review","Every time I fly Singapore Airlines I remember why I love flying with them. The food is excellent, the crew seem determined to empty the champagne bottles as often as possible and everything is done with such good humour. Premium Economy is superb value, especially on a daytime flight. My favourite way to fly.","So comfortable","0" "2018-08-30T06:13:06-04:00","Desktop","5","review","Love flying with SQ, great flight, great crew, great service and great entertainment on board. You felt so safe everytime that you flew with SQ, they were always on time. The Bussiness class lounge is also excellent, so spacious and provided good choices of food and drinks. No doubt why they have received the World’s Best Airline 2018!","The best airline!","0" "2018-08-29T23:32:41-04:00","Desktop","5","review","Wow! The customer service level is world class, seamless and royalty. Food is amazing. The service I loved the most is those warm hand towels given to passengers before the meals are served. I will fly Singapore anytime","Class and comfort a!nd royalty","0" "2018-08-29T23:06:42-04:00","Desktop","5","review","Booked almost a year prior to departure when Singapore Airlines had a very cheap fare to London for economy. Looked at the premium economy fares, $3300, and decided to splash out. The deal at the time even for economy included a $1 night stopover in Singapore, including hotel and transfers. I thought this would break up the long journey and provide a real bed for a sleep. One important point that our travel agent did not know/tell us is that checked baggage can be forwarded, e.i. does not have to be collected for stays of less than 48 hours in Singapore. Would have been much easier to only have to take an overnight bag. The other important point is that you are not met at the arrivals hall by a transport person carrying a sign but have to make your way to the Singapore holidays desk. This was a challenge to learn and find but there are many helpful airport staff to direct one. They then book the transport which meant a further wait of 20 minutes. The hotel, Crown on Royal, was clean and comfortable. Transport back to the airport was on time. Certainly made the 14 hour flight to London much more manageable after 8 hours sleep. The extra leaf room and seat width assisted also. The flight crew were efficient and pleasant. The food is apparently different to economy but like most airline food is not gourmet. They do have a system where you can order, in advance, from a completely different menu. I notice there is a similar deal being promoted at present so take a look if you intend to travel to London.","Worth the extra $ for premium economy","2" "2018-08-29T22:12:13-04:00","Mobile","5","review","My preferred airline every time I travel. Consistently good service. From the ground staff to cabin crews, always helpful, pleasant and professional. We encountered some turbulence on my recent flight and the kid behind my row seat was unwell. The female crew was quick, patient and helpful attending to the kid and cleaning up the mess, a service she does like coming from a family member. Her regard to the comfort of other passengers is top notch! Cheers to her and keep up the professionalism despite the work stress on a long haul flight.","Consistent service","0" "2018-08-29T21:11:10-04:00","Mobile","5","review","For over 30 years doing regularly this trip. Tried many airlines but SQ stays the best. Good service, nice staff and perfect entertainment system. Food is ok there can be improvements but who is flying to get perfect food!","Since ever the best","0" "2018-08-29T21:01:01-04:00","Desktop","1","review","We booked tickets with Singapore Airlines from Brisbane to Athens and return. We flew from Brisbane to Singapore with Singapore Airlines and all was ok. However when we checked in at Singapore for the next flight we were put on Scoot, there was no TV for 11.5 hours. It was horrendous. The Flight Attendants are unprofessional and constantly wake you up. They came around and told us they were looking for the smell of something burning which made us worried. Someone was smoking in the toilets, twice. We got a free blanket for being moved onto Scoot!!! I will never book Singapore Airlines again in case they move us to Scoot Lucky we paid more for extra leg room (with Singapore Airlines)","Handballed us onto Scoot","1" "2018-08-29T20:59:37-04:00","Desktop","5","review","I flew with Singapore Airlines for a business trip to India. The whole trip was seamless from check in to when I got my baggage. I was on Business Class so I definitely got to experience great service. Food was great and I was well taken cared of. I'd love to fly with Singapore Airlines again.","Traveled in style with Singapore Airlines - You'll feel like royalty.","1" "2018-08-29T19:56:00-04:00","Mobile","2","review","This was just the last leg of our flight but neitherless to say the other 4 flight were just as bad. The restricted food on board is very disappointing especially if you travel with kids. Not to mention the lunch, breakfast or dinner menu, unpleasant and not suitable for children of any age. Whilst They think that the price may reflect the service I can certainly vouch it doesn’t. The difference between first class and economy should only reflect the accomodation not the service or food. Because in the end we all in the same dingy flight. Very disappointed indeed","Flight quality decreasing","1" "2018-08-29T19:17:50-04:00","Desktop","3","review","We booked Premium Economy and pre booked our seating. Out of 4 long haul flights we were not in our preferred seating for 2 of the flights. We had requested an aisle seat as my husband had a snapped Achilles tendon and needed more leg room, we had an aisle seat 2 out of 4 flights. Food was average. Staff appeared tired. Toilets on return flights from Stockholm to Melbourne were disgusting. Seats were difficult to operate.","Very average service","0" "2018-08-29T17:34:10-04:00","Mobile","5","review","The best airline for everything best customer service best food just super service.their pillow to blanket to seat comfortable to entertainment all are super awesome.","The best airline I wish they fly to Canada","0" "2018-08-29T17:26:21-04:00","Desktop","5","review","Non-stop PDX to SIN on the Airbus A350-900. Greater than average legroom even in economy. Great flight. Great entertainment options. Professional, young, friendly attendants. Wish I'd found Singapore Air years ago. Flight attendants were constantly serving water and beverages, probably twice as many trips down the aisles as other airlines. Staff is well trained and take pride in their work. Nearly 18 hours in the air is a challenge for anyone, but the attendants seemed to take it in stride. I missed the last leg of my trip. My fault entirely: I misread the departure board. Sleep deprivation, and for me, Changa was an unfamiliar airport. But the agent at the transfer station helped me out by giving me my options, and for an extra $100 changed my ticket to the same flight, next day. It was seamless. He arranged for my checked bags to be there on the carrousel at my destination on the next day's flight. Such a relief. A hint: For connecting flights at Changa, read the departure board carefully. The screen scrolls through fast. The flight I should have been on announced a change to a gate and then disappeared from the screen. The flight I inadvertently waited for was a different airline but just one digit off from the flight I should have been on. Singapore Airlines is definitely my new airline of choice.","Highly recommended!","0" "2018-08-29T15:18:14-04:00","Desktop","3","review","I have flown Singapore Airlines a number of times and never had such an uncomfortable flight. The last time I flew on their A380 I sat in economy upstairs but I think they have since reconfigured and there is no upstairs economy anymore. The seat legroom was really constrained and my sleep uncomfortable (it felt like the seat was also perhaps narrower than other planes?) Aside from that, the bathrooms were kept clean, the crew was efficient and the Hindu meal delicious.","Downstairs economy in A380 was not comfortable at all","0" "2018-08-29T13:41:40-04:00","Desktop","5","review","Love flying with Singapore Airlines they have Great staff who are very helpful making is a comfortable trip.","Great service","2" "2018-08-29T12:43:17-04:00","Mobile","5","review","10+ hours are never fun, however, in Singapore Airlines new A350 range they certainly are cosy. The aircraft has the latest on-board entertainment, even for economy class where your phone can be connected for a more pleasurable experience. Being one of the top airlines, on board staff is really friendly, and the range of available meals to offer on their menu was certainly the highlight. Would highly recommend this airline!","Exceptionally service ","0" "2018-08-29T10:41:59-04:00","Desktop","5","review","I use Singapore airlines for Business. I always fly economy and sometimes economy premium. The service, room, entertainment are simply the best! Price-wise I would say it is also very attractive!! Well done Singapore airlines!!","It is indeed the best Airline!!","1" "2018-08-29T10:10:35-04:00","Mobile","4","review","Flew Singapore Airlines from London Heathrow to Bali connecting through Singapore. Had an Airbus A380 from LHR to Singapore which was great, modern and comfy. By contrast, from Singapore to Bali we had an Airbus A330 which seemed a bit dated. Crew very friendly and helpful and patient!! Really detest the self-service baggage labelling that larger carriers seem to be adopting, Singapore Airlines included.","Good carrier and experience ","0" "2018-08-29T02:54:17-04:00","Desktop","4","review","Have not flown with Singapore Airlines for a period of times. However, this time I flown with them again for a business trip to Singapore. But they (Singapore Airlines) did not disappoint me one bit. No wonder they still hold one of the best airlines in the world. The cabin facilities are clean, well equipped and still look fairly new for an A380 plane. Entertainment system has great variieties to choose from with headphone are given to keep. Cabin staff service are great and treated everyone with polite manner and respect. Most of the people on the flight seem to be enjoying themselves, no one seem to be cranky (which usually the case on a flight) or in a hurry to get off. Witnessed Singapore’s Air Stewardess handle a crying baby with patience and professionally, as I was seated closed by. Would definitely fly with Singapore Airlines again in the near future. Highly recommended airline.","Pleasure Flight","1" "2018-08-29T00:51:57-04:00","Desktop","2","review","- Flight attendants were mostly grim and sullen, except few. - Contrary to their image, aircraft was extremely old with an unsatisfactory and old fashioned In-Flight Entertainment system. - Flight attendants were just trying to push us to drink tea or coffee. They didn't give information about other drink options. We tried to find out other alcoholic or non-alcoholic drinks. - Lots of check-in mistakes. For example, they gave apart seat for my 5 years old boy. Thanks to smart airport c/in personnel they found a way to fix it. In short, if you have a long flight re-think other opportunities.","Below the expectations","0" "2018-08-28T21:45:43-04:00","Mobile","4","review","Kudos to the pilot team for a smooth take off and smooth landing! Turbulence situations well controlled. However service crew lack sincerity and smile. Removed food tray without waiting for passenger to say ok. Ice cream was not eaten! Less rounds of beverage and water offerings. For a 12 hour flight, passengers can feel hungry and will expect snack offerings. Nothing was voluntarily offered though menu said delectable items like sandwich, chocolates, chips and fruits are available","SQ345 - 24 August 2018 - Smooth ride but...","0" "2018-08-28T21:37:18-04:00","Mobile","5","review","Kudos to the pilot and first officer teams for an excellent take off and a smooth landing. Either way my ears did not hurt. Well done to the crew team, always courteous and smiling and were seen working hard offering rounds of beverages and snacks!!","SQ326 - 10 August 2018 - Pleasant and smooth ride","1" "2018-08-28T20:28:22-04:00","Desktop","4","review","You will not find a sharper contrast between carriers as you will with Singapore Airlines and it’s wholly owned regional carrier Silk Air. Departing Phnom Penh for Manila I boarded Silk Air for the connection in Singapore. The business section was cramped and dated.there were no international newspapers offered,and the food was basically inedible -a huge portion of white rice in the center of of the entree with slivers of chicken on the side .Tasteless! There were no premium wines only a small screw capped bottle-exactly the same being offered in economy free! Asking for Champagne ,I was told that none was on board. I’ve taken several Silk Air flights in the past 6 months and all were of similar poor quality. By contrast the connecting flight from Singapore to Manila was superb.Gormet food and wines,international selection of reading materials ,flat bed seating.To be fair Sing Air has announced that Silk Air will be upgraded in the future as it is merged with their parent company. However ,in the meantime ,I highly recommend flying Cathay Pacific,or even Thai Air for seamless quality when flying in th SE Asia region.","The Schizophrenic Airline","2" "2018-08-28T18:45:06-04:00","Desktop","4","review","After 4 consecutive flights with Singapore airlines, we came to the conclusion that their Airbus 330-300 was the better of them all, as it had a better degree of comfort, and bonus, a touch screen for your entertainment during your trip. Something I had trpouble with on the other flights we took during this holiday. But, oh dear, them earphones are a right pain! Surely modern airlines can do better than give one 20cents worth of technology as you enter the plane and look forwards to up to 5 hours of bum numbing entertainment as you catch up on the movies you missed last time around. Ok, the service was good and prompt, the food was average but a good standard, and you even get an ice cream afterwards if you still have room. Loved the touch screen windows which now replace the shutters which seem to annoy the cabin staff every time we land and they are down. Why one asks? Does it make for a smoother landing you wonder as the sun streams into your eyes! Smooth ride Singapore, thank you.","Newer planes are better.","0" "2018-08-28T18:04:18-04:00","Desktop","4","review","Airline of choice. Good inflight service, helpful and friendly cabin crew, quick checkin and comfortable seats.","Malaysia visit 2018","0" "2018-08-28T17:56:54-04:00","Desktop","4","review","Premium Economy. Not always the best value. I do believe the best value price on Singapore Airlines for premium economy would be aproximately 50% to 60% more than the standard economy fare. The good things I found were express check in (but not at every airport), 35kg baggae allowance (now that was good) and an express lane at some airports for boarding. The food was very good with agood range and you could order specifically what you want on line up to 24 hours before departure. The seats were wider than economy with extra leg room however at 6'3"" (191 cm) I still couldn't stretch out completely or utilise the leg support. The seat belt on one flight was very thick and could be uncomfortable. I believe it contained an airbag. Cabin staff were helpful and always polite. Plenty of overhead locker space. One thing I found strange was having to walk back through the first section of the ecoomy cabin to get to the toilet. Unlike First and Business class there is no specific toilet for Premium Economy. You have to pay for WiFi on board if you want it. Bags were off loaded as priority at the destination which was helpful when arriving home and getting into the customs line up a little earlier than normal. In all Premium Economy (at the right price) was much better than travelling Economy and with Singapore AIrlines I haven't had a bad flight yet. Even in economy.","Paris and return in Premium Economy with SIngapore Airlines","2" "2018-08-28T17:03:35-04:00","Desktop","4","review","The Singapore Airlines flight to Manchester has been operating for a couple of years now - and it's certainly one of the best routes to the UK from Houston, although the price is beginning to get up there with the likes of BA and United now. However, the flight crew are SO attentive and really want to make the flight an enjoyable and thoroughly pleasant experience. For a cocktail, the Singapore Sling is a must! The food is always good and snacks, drinks and food plentiful. The A-350 is a good workhorse for this route - spacious and quiet. My only criticism is that the carry on baggage allowance weight is strictly enforced - meaning that very often, even if only a kilo over the carry on allowance, your hand luggage has to be checked. I really don't see the point in this as the overhead bins are usually half empty. Altogether though, a great flight, reminiscent of how flights used to be.","A classy flying experience","0" "2018-08-28T15:55:02-04:00","Mobile","3","review","Took a flight from SIN to PVG. The cleanliness condition looks good on boarding. However when I open the service tray, it was dirty and this was the same for my wife and child's seat as well. Feedback to crew and had that taken cared. Great! Halfway through visited the toilet but the condition was messed up. Quite astonished for a 5 hr flight. Guess it problem is more with the passengers then the crew. But certainly worth looking into maintain the toilets more frequent. ","Cleanliness of cabin","1" "2018-08-28T06:17:55-04:00","Mobile","4","review","It was a nice journey to Singapore n return in Singapore Airlines. Thanks to all hospitality and good meal.","Great hospitality","0" "2018-08-28T02:59:55-04:00","Mobile","4","review","The flight was pretty enjoyable. My favourite airline although a bit on the pricier side . Service could have been much better . But nevertheless safe and good flight. Toilet was not as clean as expected. Love the hot towels ! ","Love the direct flight ","0" "2018-08-28T02:49:53-04:00","Desktop","5","review","After having done this trip several times before on Emirates I wanted to try Singapore Airlines and have to say I was very impressed by the friendliness, service and overall quality. No matter which leg of my flights the flight attendants were all very friendly, polite and seemed eager to make my flight comfortable. The food, especially the ""book the cook"" options were very good, the seat itself (A350) comfortable, only the bed into which the seat was changed into, seemed a bit too firm. I am not very tall so had enough space, even in the slightly angled position one has to sleep in, but the mattress was not really comfortable. But that was the only ""down"" point for me.","Great experience","0" "2018-08-28T01:28:04-04:00","Desktop","5","review","This airline has eveything you want on a long flight. A lot of extra´s for comfort and a very nice and clean plane. The best airline!","Great service en flight!","2" "2018-08-28T00:31:32-04:00","Desktop","5","review","First time we have travelled with Singapore Airline. We booked Premium Economy seats and they were excellent. We had the exit seats which means that no one can put their seats back so we had heaps of room. You have to pay extra for these seats might I add. We thought the airline was very good, would travel with them again. Service and food were very good.","First time in Premium Economy","1" "2018-08-28T00:19:24-04:00","Mobile","2","review","Good timeous flight and good seat space. Air hostess should offer more alcoholic drinks and cooldrinks after supper instead of closing the lights and curtains.NO Chocolates offered as snacks.","GOOD FLIGHT FROM singapore TO JHB","0" "2018-08-27T23:22:02-04:00","Desktop","4","review","Our first time with Premium economy on Singapore Airlines.Overall the service and fodd were excellent but on the leg from Brisbane to Singapore we had to share the bathroom with economy passangers which meant a long wait most of the time .I did ask if we could use business class but was informed that this was not permitted. The leg from Singapore to London was much better on the larger A380 aircraft as the premium economy section had its own bathrooms supplied. The biggest complaint I have on both legs is that the foot rests just don’t extend out far enough to be of any use when trying to sleep .Also they stated that they had a big inflight movie selection but looking futher at the selection it was not that good really. Overall a pleasant flight experience though","Good but some small changes needed","1" "2018-08-27T21:41:07-04:00","Desktop","4","review","The airbus A350 is really good. Seats are quite good. The entertainment is also good with a good variety. Food is good Service is excellent.","Great Service!","1" "2018-08-27T20:51:06-04:00","Desktop","3","review","I might be wrong but after observing the attitude of the cabin crew over couple of flights, I feel that the cabin crew feels too good to be humble to passengers from certain country and possibly speak the language even if most of them are the native speaker in that language. , ground crew at Singapore airline is equal to the low fare airline. The food is very good but one can tell that Singapore airline is cutting cost. Less flight attendants on flights, water ? well this is the first airline I see that does not have bottled water but serves you water out of the water tank on the plane. The quality of the water or at least the taste of it is not very good. Are you a gold member from star alliance ? you will get treated equally with other airlines with the exception of Singapore airline, clear differentiation between treating their own members first, including boarding, lounge etc. Unfortunately I have two fly with Singapore couple of more times and then I will try to avoid purchasing tickets from Singapore Airline.","cutting cost - ground crew below average","0" "2018-08-27T18:46:48-04:00","Mobile","4","review","Plane fairly new , only thing it had more business seats than economy. Crew very good. Food good. Entertainment ok.","Grate airline to fly with","1" "2018-08-27T18:07:11-04:00","Desktop","4","review","This is my first time flying with SG, I have heard the good comments about them for a long time, and I couldn't agree more with those compliments because it's true. The steward and air hostesses were nice, they provided the best service. I love the thing that they offer you the hot hand towel when you get in the cabin. Which I never experienced that with other airlines.","such a nice experience flying with SG","0" "2018-08-27T15:36:00-04:00","Desktop","5","review","Singapore Airlines continues to deliver. Excellent food, adequate knee room and attentive cabin staff. We liked the fact that there were only three seats in the centre of the plane which meantr that our seats were wider than average.","Excellent airline","0" "2018-08-27T15:32:03-04:00","Desktop","5","review","A wonderful airline. We only had three seats across the middle and there was plenty of room in the seat. Also a reasonable amount of legroom. the entertainment was excellent as was the food.","Just the best","0" "2018-08-27T12:59:03-04:00","Desktop","5","review","Our favourite airline to fly with. Exceptional service every time and great food and beverages as well","Singapore Airlines","0" "2018-08-27T10:50:28-04:00","Desktop","5","review","Wonderful service, checking in very easy no queue and staff helpful. Cabin crew very attentive. Food selection good, excellent quality and presentation. Would highly recommend Singapore airlines.","Very attentive. Lovely food.","0" "2018-08-27T10:49:46-04:00","Desktop","5","review","The crew were amazingly attentive and the inflight food was excellent. My wife needed water in the night as she was unwell and the crew came to check she was Ok.","Birthday Trip","0" "2018-08-27T07:04:01-04:00","Desktop","4","review","Excellent customer service on board. Flight crew is always friendly and approachable. We had a small problem with one of the headphone jacks and they worked tirelessly to get it fixed for us. The flight crew was also very attentive to notice if you needed a refill or trash to be cleared. They’re definitely my go-to if you’re looking for a full service flight. =)","Reputable airline that lives up to expectations","0" "2018-08-27T02:47:46-04:00","Mobile","5","review","My wife & I flew Bangalore-Singapore-Siem Reap and Phnom Penh-Singapore-Bangalore in August 2018. We had a very pleasant experience on each of the four sectors. Reasonable leg room & elbow room for economy class (better than Emirates & Jet Airways). Over the years, I have flown Singapore airlines many , many times on business - my perception was that it was an excellent airline till about 2014 and then I saw some decline in their quality. I am glad that it has improved now. The one issue I had is that I had forgotten to book a vegetarian meal for my wife at the time of booking the ticket and the website did not allow me to incorporate this 48 hours prior to the actual departure of the flight. However, on one of the sectors, the cabin crew was able to provide vegetarian meal and on another sector, they were able to give her some cookies. I have flown on many airlines and my opinion is that Singapore Airlines, Lufthansa, Qatar Airways and Delta are among the best.","Excellent","0" "2018-08-27T01:41:21-04:00","Desktop","4","review","I have now flown with Singapore Airlines several times over the past three years and would highly recommend them. Although I can only afford to fly economy class, I find the service excellent, the food very good and the staff are always very polite and helpful, either for the elderly or those travelling with young children. The welcoming `hot towels' are a lovely refreshing thought. Thanks, Singapore Airlines.","A reliable airline with helpful staff","1" "2018-08-27T01:27:30-04:00","Desktop","5","review","Long but pleasant flight. Its the go to flight for long trips. The staff is very friendly, helpful and make you comfortable. They have a great menu for both lunch and dinner. They also have an up to date, all packed KrisWorld for great entertainment.","Pleasant flight","0" "2018-08-27T01:20:13-04:00","Desktop","5","review","Very good professional service, flight attendants extremely good very attentive, best airline I've flown with, would highly recommend.","Singapore Airlines","2" "2018-08-27T01:20:09-04:00","Desktop","5","review","4 really comfortable flights to and from Australia , 2 X 13 hours and 2 X 5 hours. New Silkair from Singapore to Cairns route is good on a very new and comfortable plane. All you would expect service wise from Singapore airlines where nothing Is to much trouble . We did fly business class and would definitely do so again, as it was so worth the cost for the comfort and service we got. Sometimes spooling yourself on a very long haul flight is very worthwhile . Suziev","Australia and back.","0" "2018-08-26T22:56:16-04:00","Mobile","5","review","Our second flight on Singapore airlines to actually holiday in Singapore. This was also our first flight on the Airbus A350 and it’s very impressive. Flight was very smooth and comfortable. The service was very impressive as were the meals and the entire crew. The economy seats are quite comfortable with good leg room and the entertainment selection on Krisworld was again excellent. If flying the SQ A350 I would avoid the forward economy section. While the smaller cabin may sound appealing you are also close to row 41 with the baby cots. On an overnight flight it’s not pleasant with constantly crying babies. I highly recommend Singapore airlines and would certainly fly them again if they fly to my destination. ","Excellent ","0" "2018-08-26T21:30:43-04:00","Desktop","2","review","Travelled with my family to NZ for our holiday last November. The trip to NZ was fine, its the trip back that made us question if we should ever consider flying Singapore airline again. Recently flying SQ we faced the issue of the meal times were always late. This round the meal time was delayed for more than 1 hour, and when the flight attendant was distributing the snacks, I asked if they can spare one more sandwich for my young child, The attendant had turned me down and said they do not have enough food for everyone. For normal circumstances I can be more understanding, however during the whole flight I witnessed the passengers (a family of 3 - parents and a teenager) seated in front of me had been requesting snacks and drink non-stop. If you are worried that you do not have enough food for all, why ain't your staffs trained to turn down the request from passengers that had been requesting food non-stop? And it was my 1st request for an extra sandwich for my young child, and it was due to your delay in meal time. At the end I had to tell my crying child that the airline does not have enough food. As a well know airline, shouldn't you planned and stocked enough food for all? And the attitude from the flight attendants were very bad.","More training for your staffs please.","0" "2018-08-26T20:53:08-04:00","Mobile","5","review","Singapore airlines are my airline of choice where possible. They are always friendly and helpful and the business class lounge is great.","A must for a long trip","0" "2018-08-26T20:33:38-04:00","Mobile","4","review","We were on our way back home after visiting family in India, we chose to fly with our friends so the long haul across Pacific is not so painful. This flight was great as usual but this time there is a few asterisks worth commenting. Very unlike SingaporeAir, they completely ran out of options for meal by the time they got to the back of the plane for just about everyone. The only thing available was entree with beef which was fine for my family but was not for lots of the passengers from India. Besides this, always good things to say about SingaporeAir","Visiting family in India","0" "2018-08-26T20:33:14-04:00","Mobile","4","review","We flew with this airline as it was part of package deal with a tour company. Premium economy with Singapore airlines does not include lounge access unlike airnz. The cabin for this class is okay but you have to walk back through economy to the rest rooms.The seats recline and theres plenty of legroom. Try not to get the middle seats as it's hard to climb over sleeping bodies when you need to get up. Singapore airlines newer premium economy cabin has great viewing on the screens with many channels. They provide water socks toothbrushes etc. I would suggest booking a transit hotel in Changi airport if you stop at Singapore. It's worth it.","Comfortable seat but long haul","1" "2018-08-26T19:52:14-04:00","Desktop","4","review","I am nearly six feet. My economy seat offers enough basic space for me. Meals and ice cream were good. I encountered Internet pre check-in problem. The check-in system rejected a member of my family due to insufficient Passport valid period. Indeed, his Passport valid period is more than one year.","Seat and Meal were good","0" "2018-08-26T19:35:33-04:00","Mobile","3","review","Checked in at Akl airport to start our honeymoon and requested leg room due to my wife’s knee surgery. Was told that the plane was full and we were not even able to get an empty seat next to us which is understandable. However upon take off we noticed an entire row of 3 empty seats right next to us :/. As our seats were right by the toilets at the end of the plane, sleeping on a 10 hr flight was not quite an option. We were checked in all the way to our final destination in Scandinavia when we started the trip but once boarding the second long leg of our trip in Singapore we were not even seated together. That was very disappointing as we told the lady at the check in that we were heading out on our honeymoon and assumed that even if we were given the worst seats on the plane we would at least be seated together since my wife is also a bit of an anxious flyer. So the the next 12 hrs was spent me trying to hold her hand from behind her seat during take off, the turbulent flight and landing. The Actual service on the plane was great. The food was good and the attendants very accommodating. So I guess it was not a total disaster but still not a great start to a trip that is really a once in a lifetime experience.","Bit of a disappointment","1" "2018-08-26T12:14:20-04:00","Mobile","3","review","I bought Premium Economy flights so I could actually request the food that I would like as I get travel sickness and even the smell of airplane food can make me feel queasy. The first meal from Melbourne was meant to be bland and came with full spice, making it hard to eat. The second meal I had booked was a fruit platter and it never arrived at all. I was served the inflight meal with no choice as to what I wanted. I questioned why I didn't get the booked meal and was told it didn't up load from the computer correctly. I then asked if the second flight would be correct, which they confirmed yes it would. For the inconvenience I was given a voucher for $75 SGD to spend on the next flight. On the second flight my first requested meal was a fruit platter and it arrived , I thought great, but as it was now heading for 5:00am Melbourne time I fell asleep and the hostess took the meal away before I could eat it and never brought it back. I woke up about 8 hours into our 14 hour flight and asked for some food, only to be brought a left over roll and packet of nuts. I thought well if my next meal does come it will do. I had booked pancakes and scrambled eggs but when they served the meals, nope it didn't come, again I asked about our Book the Cook meal and was again told it didn't upload in the system. We are now trying to Book our return flight food and the system says it's not working. I find this rather poor as we paid more than double the price for the Premium Economy seats with an extra cost to choose the seats as well. Although the seats we chose gave me extra leg room and seat width, I guess I will just accept what ever the inflight meal is and hope I can stomach it. ","Book the Cook - fail","0" "2018-08-26T10:43:28-04:00","Mobile","5","review","Unlike the disaster I had a week earlier via Air Canada , I've test to experience a bad SIA flight .The staff always make you feel welcome and are extremely attentative to the passengers needs. I will continue to Support SIA and will always select them ahead of other airlines. ","Never feels like economy class","0" "2018-08-26T09:56:09-04:00","Mobile","5","review","From start to finish flying from Ahmadabad to Singapore return for the same with business friends, we had a great experience. Friendly attentive staff, great meals & entertainment, we were all very happy. What a fantastic airline i have traveled with them a few times and always great service and food but when i traveled with them in July they were more than fantastic. Would recommend to anyone. ","World Best Airlines ✈ Singapore Airlines ","1" "2018-08-26T06:56:09-04:00","Desktop","5","review","Comfortable flight and excellent service. The flight attendants are polite and helpful. Will recommend/","World Class","2" "2018-08-26T04:26:49-04:00","Mobile","5","review","I have used Singapore Airlines regularly over the years to travel from Europe to Singapore. Service is always top quality and seats extremely comfortable allow good sleep. Makes the 13 hours flight a very good experience.","One of the best","1" "2018-08-26T03:34:11-04:00","Desktop","5","review","A very comfortable flight, excellent service and the food would rival some food I have had in business class on other airlines. Defintiley the best service and food in econmy on any airline.....and I have flown a few. Travelling as a couple, one preferring a window seat and the other needing an aisle seat after back surgery, one of us usually ends up in the middle seat. With the option to preselect our seats, I opted for a window and aisle. At Melbourne checkin it was suggested we change seats to a window and an aisleleaving thr middle seat in between free. Whilst the airline could not block nor guarantee that the middle seat would remain empty, we took the chance and it paid off. We were lucky that from Singapore to Rome, then Rome all the way back to Melbourne we had the middle seat to ourselves. Thankyou for the heads up Singapore Airline Melbourne checkin. Our selected flights also had only a 1.5 hour stopover in Singapore both ways, which made for a more streamlined journey. Would recommend Singapore airlines and will definitely be my airline of choice where possible.","Still the best","2" "2018-08-26T03:29:58-04:00","Mobile","4","review","Singapore airlines is a very good experience. We were lucky enough to go in one of the newer A350’s which has a great business class and fully flat beds. The planes are fairly new , check in efficient and quick. The staff are extremely attentive and friendly. The seats are extremely comfortable and you can fully stretch out your legs in the seats upright position. The TV screen is larger then most and good storage around the seat. You can also connect your iPad to the screen & buy wi fi on the flight. We did the day trip which was extremely comfortable and easy 8 hour flight. ","A350 very good business class ","0" "2018-08-26T03:06:23-04:00","Desktop","5","review","Flying first class (in the Airbus 800 it's called ""Suites"") is a rare privilege for most of us, but on a recent trip to London I was able to enjoy the long (13 hours +) flight each way in utter comfort. Both were night flights, and the spacious seats folded down to make an equally spacious bed, under whose duvet, clad in the quality pyjamas provided, I was able to enjoy a comfortable night's sleep. After eating a delicious dinner. The meals on both legs were first class: caviar, soup, seafood hors d'oeuvre, and meat (steak one way, and lamb rack the other). The Krug, followed by a Cos d'Estournel were both superb. Singapore Airlines cabin service is justly renowned - in all classes of the cabin, and all I need say about the service in Suites is that it lived up to every expectation: polite, cheerful, attentive and efficient. First class travel may be beyond most people's budget or allowance, but if you ever have the opportunity, take Singapore Airlines. You'll never regret it.","Pampered to London and Back","2" "2018-08-25T21:45:10-04:00","Mobile","1","review","I had a tex from Australia asking me if I could get to Brisbane as my partner had been taken ill I arrived at London HR about 6am and asked the lady if I could get on the 9.25 to Brisbane,she was very abrupt and blunt with “ ITS FULL” I asked if I could wait to see if the was any “No shows” .she then replied “you can have a ticket and it will cost you 577 pounds , I pointed out that on my phone BOOKING PAGE is said booking changes are COMPLIMENTARY,but she insisted that I pay 577 pounds or wait around for the 22nd August flight .Its a shame your London English staff are as not well trained as the Singapore air crew are I travel to the UK ever 2years and the most I have had to pay on the occasion I needed to change a date was 100 pounds with Emirates I am very disappointed with the treatment I received at London I am a 73 year old pensioner and it’s a lot to pay out I feel I was cheated of 577 pounds A P Harris","Rip off at London Hr","1" "2018-08-25T19:30:48-04:00","Desktop","3","review","Old fashion airplane. Business Class seat not very confortable to sleep compared to more recent airplanes. Duty Free items choice limited and far below in respect to the duty free catalog. Good food and good wines. Gobally a little bit disappointed. New trip I will test with another company.","Old fashion airplane.","0" "2018-08-25T19:19:17-04:00","Desktop","4","review","We have been loyal supporters of SQ for many years. For generations ... ito was fantastic when ranked number one. It's sad when one sees standards slipping. On our flight last week we noticed how ""the eagle seems to have been able to level out after seemingly losing altitude for quite a while"". The food quality has slipped significantly with time! On the most positive side SQ got us to JNB safely. Great ... The cabin crew were fantastic as ever. Airport and baggage management was great. Thank you. On the other side the food was once again pretty mediocre. SQ Management, you need to have a serious discussion with your food service providers and get them to ""up their game"". And SQ needs to have a good look at their own food QC. Legroom was better this flight - a result of numerous negative reviews perhaps? Have Management been squeezing margins perhaps? Price is important to us and as a result we make choices. On this trip we opted for SQ instead of Emirates. The latter seems to have well overtaken the former in terms of overall quality based on our experience. Another airline that we have found good for our routes is Turkish and numerous friends and associates have moved to Quatar and Ethiopian Airlines.","the once golden eagle seems to have leveled out. Good news","0" "2018-08-25T16:26:25-04:00","Desktop","5","review","Have flown Singapore airlines many times each time the service has been very good. From checkin to food and service on the flight. Recent flight July/August has been no exception. Flight staff have been very helpful","Usual excellent Singapore airlines flight","0" "2018-08-25T13:51:31-04:00","Desktop","5","review","business class has gargantuan bucket seats. service is impeccable, i'd have to say this is one of the top airlines for service/comfort and luxury.","Travel for a tradeshow","0" "2018-08-25T10:58:23-04:00","Mobile","5","review","I took singapore airlines for my business trip in business class it was my first time but not the last one I order on advanced a special menu (lobster) was amazing good. All the cabine crew are fabulous. Really enjoyed this flight.","Faster flight better services ","0" "2018-08-25T03:08:55-04:00","Desktop","5","review","My recent experience flying with Singapore Airlines was made very easy for us. We arrive hours earlier than what is required for international flights carrying all our luggage. Expecting to have to carry our luggage around the airport for a lengthy period of time we went to the Singapore check in counter to inquire what would be the earliest time for us to be able to check in our luggage. You can check in now Sir was the reply. Each time we have flown with Singapore Airlines we have had the same happy experience, it makes traveling through an International Airport that little bit easier. This trip we flew from Australia to Singapore and then on to Kuala Lumpur and returned the same way.","My flights with Singapore Airline.","1" "2018-08-25T02:00:37-04:00","Mobile","4","review","Travelled twice with this airline. Every time it is a nice experience. They have apt planes that can withstand turbulence at most times and you feel a lot safer. Hospitality is also great. You will not be disappointed. ","Nice airline and wonderful hospitality","1" "2018-08-25T00:00:38-04:00","Desktop","4","review","The new dreamliner 787 business class features a flatbed. Though much smaller than A380 and 777, but it is sufficient for small to mid sized people. Requested for potato chips and was informed that they do not have any snacks except nuts since it was a regional flight. I find this rather disappointing especially when it's a business class. Nonetheless, it was still a comfortable flight.","New dreamliner 787","1" "2018-08-24T23:12:11-04:00","Desktop","5","review","I travel in business with many airlines but none are comprehensively are good as Singapore Airlines. Quality of service is great, efficient, friendly and calm. Will definitely fly with them again.","First SIA flight","1" "2018-08-24T22:48:47-04:00","Mobile","5","review","Arrived London Heathrow at 10.30am, 12 hours early for our 9.40pm flight home. Gentleman at the Singapore airlines desk managed to get us on the 11.30am flight to Singapore thus giving us a full day in Singapore to explore. Flight was excellent with great service and food provided. What else can I say, world's best airline.","World's Best","1" "2018-08-24T15:32:53-04:00","Mobile","4","review","The flight from Singapore to Melbourne was very pleasant. Staff were extremely helpful and friendly. Probably the most friendliest and helpful airline staff I’ve ever travelled with (compared to our Australian airlines who don’t care about Customer service). The food was good and presentable. I wasn’t entirely impressed with the entertainment offered on the plane. The movies were old, not new releases. What happened to the airlines playing new releases like in the late 90s and 2000?","Comfy","1" "2018-08-24T13:18:42-04:00","Desktop","5","review","Good service, altho warm wine on the return trip from Singapore to Auckland, and not offered off the trolley had to request it, whereas going from Auckland to Singapore, better service and better cleaning of the toilets, however would say Singapore Airlines is my favorite airline to travel on.","Nice Service","0" "2018-08-24T08:19:19-04:00","Mobile","5","review","Hot towels from the start to snacks and champagne... makes for a good beginning. Afterwards was given out snacks, followed by meals with ice cream. I will admit I asked for more ice cream, and bam more ice cream. I also asked for more food on my second meal, and bam more food. I never have to worry when it comes to thos airline. I had a lay over and didnt want to buy water at the hotel, so I asked for a bottle, and bam a liter bottle of water. Talk about service. I highly recommend this airline, they are very attentive and on top of everything. ","Another great flight with Singapore Airlines","1" "2018-08-24T04:46:24-04:00","Desktop","4","review","Being first time onboard with SQ and i was impressed with them. Their service was identically Asian culture, sincere smile ( which most of Airlines from Asia does ). Food was nice same goes to their Champagne and French white wine, loved the design of everything by SQ. Can not wait to enjoy their long haul flight BC Sing to Ams.","SQFever","0" "2018-08-24T04:08:42-04:00","Desktop","4","review","The crew were very helpful at the start & end of the flight. My partner lost his ring & they removed the cushions to find it. The food was good.The cabin was clean & there was adequate leg room.","Efficient assistance for my mobility problem.","1" "2018-08-24T02:40:12-04:00","Desktop","5","review","Seasoned long haul travellers - first time business class. It was everything we had hoped (and paid for). The space and ability to sleep on all legs of the trip, service was excellent. We really felt pampered and arrived in the UK and back home without the awful jet lag. We pre-booked our meals via 'Book the Cook' on their website. On the Singapore to UK and return part of the trip we were in what we called 'The pods' with our own self contained little area and optional bed format. We advise that if you are travelling as a couple don't book the two inner seats next to each other as you are virtually cut off from each other as the dividing area doesn't allow easy contact. If doing this again we would book one of the inner seats and corresponding single seat next to it. The Business lounge in Adelaide was good and the one in Singapore fantastic!! Availability to have showers, buffet and all drinks soft and alcohol etc was one of the highlights. Only downer was the Business Lounge (Aspire) in Manchester airport. It was very average. Singapore has a small portion roped off for its passengers and the rest is open to anyone else who wants to pay for the privilege ie access to buffet and the bar. Unfortunately this made for a not very pleasant waiting area as you share the area with noisy children, inconsiderate other passengers etc. It was not a relaxing part of our journey and if done again would avoid this and felt let down as Business class passengers paying a premium. Before people get into a huff about perceived snobbishness or class distinction NO, but you expect better when you have paid the higher price. BUT again the rest of the trip was just as expected and we thoroughly enjoyed it. Singapore Airlines didn't let us down.","Sleep yourself overseas!","2" "2018-08-24T01:48:50-04:00","Desktop","2","review","Having had a superb holiday in Borneo and Singapore the last thing we expected was a pretty bad flight home. Fourteen hours seemed like twenty and the flight was very bumpy especially across the Bay of Bengal with lots of people being sick, including my daughter. I googled it when we got home and apparently this route and the older Boeing 777-300ER planes are prone to turbulence. Not so much the A380's (wish I'd known before). Also the smiling always happy Singapore Airlines staff seems to be a myth. Perhaps they were as fed up with the flight as we were! On a more positive side the gratis food and drinks was very good.","Heavenly holiday then flight from hell","1" "2018-08-24T01:27:39-04:00","Desktop","5","review","A mid summer, weekend departure from Domodedevo Airport, Moscow can be a bit hectic, but the Singapore Airlines boarding gate area was a relative zen zone compared to the mayhem of Domodedovo. We travelled Premium Economy, that 'mezzanine' level class where you don't get flat beds but you do get some personal space, great service and some value for your money. The flight was late into Changi, but Singapore staff were waiting for us with an airport buggy to speed us directly from terminal 2 to Terminal 3, our stopover was reduced from 50 mins to 15mins, SQ 241 waited for us but the Zen zone of calmness and smiles was always there. I will happily chill out with Singapore next time.","Can't cope with Economy Class or comfortably stretch to Business Class","1" "2018-08-24T00:40:54-04:00","Desktop","4","review","I took an a380 from Singapore Airlines to Singapore. The plane is very clean, the seats are comfortable and more spacious than other types of aircraft. The food is good but small flat, the stewards are not too warm, just a small smile ...","Nice flight","0" "2018-08-24T00:31:05-04:00","Desktop","5","review","This flight was the best flight I have ever made. For a 12 hour flight, in this flight the time passes very fast. they have nice food, nice entreteinment,","Melhor voo","1" "2018-08-23T23:35:30-04:00","Desktop","5","review","I was traveling with my wife from Melbourne to Barcelona. My wife on the wheelchair and she carry her electric wheelchair. The service in Melbourne, during transit in Changi and arrive in Barcelona are excellent.","Best service for disable passenger","2" "2018-08-23T20:35:45-04:00","Desktop","3","review","The flight was good, clean, good services, food was bad, beverages was good, punctual,the food was very bad","Singapore airline","0" "2018-08-23T16:43:11-04:00","Desktop","5","review","New plane with variety of entertainment which helps you a lot for such long flight. Though the meal is good, what I enjoy the most is magnum ice cream. Changi airport is also the great place to spend time.","Pleasant flight","0" "2018-08-23T16:09:14-04:00","Desktop","5","review","We travelled as a family of five on 25th of June. Our little daughter is disabled and need extra arrangement prior the trip date. I sent email to the office staff to let them now my daughter's medical condition .I got the reply within 24 hours from their local and Singapore office staff to advise what to do so that I would had a smoothest flight. With clear information do and dont from the staff as well as good communication we had, indeed our trip was smooth and no problem at all. Checking staff at Heathrow airport, I forget her name, she is very nice lady and helpful . She greeted us with broad smile and helped us with clear information and direction on how to get to the departure gate as the location was quite walk distance from the check in counter. Upon entering the aircraft, all crews members greeted us with warm hospitality and one of them arranged and made sure my daughter's buggy kept safely in their luggage storage . Overall we enjoyed the long haul of 14 hours flight ( 2 hours transit in Changi Airport Singapore). The crews were excellent. The journey were smooth as velvety cake in my mouth ! Will travel again with Singapore airlines, for sure.","Disabled friendly airline and very communicative supporting office staffs","0" "2018-08-23T13:17:52-04:00","Mobile","5","review","This airline really offers may options on flying, and everytime that I have flown with Singapore Airlines I haven't been disappointed. They give you fresh hot towels the moment before take off, plenty of in flight entertainment, and a kind staff. Paying extra for full miles and a better seat was well worth it. You get Bose headsets for your entertainment which helps drown out background noise, and a better recliner. The in flight entertainment even has the option to see where you need to go to transfer once at a transfer point, very helpful. You also can opt for a tour of Singapore if you have a layover that's more than 5 hrs. This gives you the ability to tour some more without having to book like crazy for it. Keep up the great work Singapore Air. ","""Service with class and a smile""","0" "2018-08-23T09:49:32-04:00","Mobile","5","review","Flying from Bali to Singapore, we inadvertently left a carryon bag under our seat. It was 0100 and we were extremely tired. We were unable to recover the bag since they moved the aircraft to a parking area. We departed on our flight to San Francisco before we found the bag. The bag was found later and turned into the Changi Airport lost and found. Singapore Airlines notified us of the status of the bag. After Contacting Changi lost and found, we confirmed the contents of the bag and they apologized for discarding the pistachio nuts. Once we contacted Singapore Airlines at San Francisco airport the personnel notified Singapore Airlines in Singapore and they obtained the bag, after we authorized it’s release from the lost and found, and placed the bag on the next flight to San Francisco. I sent Singapore Airlines San Francisco a FedEx label and the bag was delivered two days later. We received the bag which had a nylon tie on the zipper and everything was in place. We were relieved since there were two noise suppression headsets in the bag. We were sincerely grateful to the way Singapore Airlines and the Changi Airport lost and found handed our situation.","Singapore Airlines and Changi Airport","1" "2018-08-23T06:09:01-04:00","Mobile","5","review","From checking experience to disembarking, everything was what i hopeed for. Upon entering the plane the friendly stafff greeted our kids by name and got them toys straight away. Got treated like royalty. Makes it hard to fly with someone else. ! Enjoy your travels, highly reccomend. ","Loved every minute !","2" "2018-08-23T05:43:38-04:00","Mobile","5","review","My flight from SFO to Mumbai was more than pleasant. The cabin assistants were very courteous and friendly. I was very apprehensive as it was a very long flight and I was traveling alone. But the overall experience was simply superlative. I have flown with them before and will certainly do so in future.","Royal","1" "2018-08-23T05:10:09-04:00","Desktop","5","review","Flight from Singapore on the new Dreamliner was really comfortable service excellent definitely would travel on this flight again.","New Dreamliner","1" "2018-08-23T02:10:08-04:00","Desktop","5","review","Singapore Airlines provides good service. Our flights were on time. We made a stopover in Singapore, took a lounge there. Was certainly worth it. The seats are good. Service is excellent. ","One of the best","1" "2018-08-22T23:18:50-04:00","Mobile","4","review","Perfect airline that I’ve flown once before. Food was great, leg room was fine and entertainment was good. By the time I was flying back from London, I got quite bored of the entertainment system as the movies and etc hadn’t changed. When it came to my air New Zealand flight, it was a nice change. Would definitely fly with them again. ","Perfect ","1" "2018-08-22T22:40:42-04:00","Desktop","5","review","We recently flew from Brisbane to Copenhagen via Singapore. The cabin crew were excellent from the start. Nothing was too much trouble for them. The attention even during the night was great. The food was good and the flight was very smooth. The airport lounges were also very good.","Excellent service. Good food. Great planes","0" "2018-08-22T22:14:56-04:00","Desktop","5","review","Flew on Singapore’s new Dreamliner. Loads of cabin space, the seats are bigger and offer loads more legroom. The entertainment system is fantastic, you can even stop watching a film , add it to your list and continue watching where you stopped it on another plane or at a later date. Food and staff perfect as always.","Dreamliner","0" "2018-08-22T21:28:03-04:00","Desktop","5","review","What a great airline to travel with. Very professional cabin crew and really clean planes with plenty of in flight entertainment. Pre-booking meals is also a great feature through their website.","Singapore Airlines","1" "2018-08-22T21:21:56-04:00","Desktop","5","review","Everything was good on the 4 flights from Syd to Singapore and on to London and return. We had smooth check in process and excellent on board service. Would highly recommend this airline and their premium economy service. We used book the cook and found that our meals were served first.","Top notch airline","1" "2018-08-22T20:54:36-04:00","Mobile","5","review","Now I can see why Singapore Airlines is constantly in the top ten airline carriers for the Skytrack Awards, with 2018 being named number 1. Our family of 5 travelled from Melbourne to Phuket via Singapore with a stopover in Singapore for 3 nights on the way home. The flight was very comfortable, we weren’t squashed in our seats, with great food. They catered for my Gluten Free husband very well. He had amazing food & wasn’t left hungry. The flight attendants were amazing & very friendly. They went out of their way to find meals for my 5 year son as I stupidly didn’t realise I had to order a child meal for him even though his ticket said Master and had his DOB. As most people will realise 5 year olds won’t eat the standard adult meals on planes. I promptly contacted Singapore Airlines when we arrived & they added his kid’s meal for our return flights. On our return flight from Singapore to Melbourne we had a delay of 2 hours due to a mechanical fault. They quickly gave everyone on board meal vouchers for the terminal & kept us informed regularly. I’ve been on other flights with longer delays & not been offered so much as a glass of water. Well done Singapore, you’ll definitely be my choice again next time I fly.","Comfortable Flight & Amazing Service in Economy","3" "2018-08-22T20:27:00-04:00","Mobile","5","review","Flew to Australia with Singapore Airlines and was not disappointed. The level of service was exceptional as was the overall experience. Both flights were absolutely on time and throughout the flight we were given up to date information on things such as turbulence. We will absolutely use this airline again!","Airline of choice","1" "2018-08-22T16:39:13-04:00","Mobile","2","review","With reference to my previous review, I am a loyal member of Singapore airlines. However, I doubt whether I will choose to fly with this airline again because of the terrible experience of this journey. I brought a family package from SIA holiday several months ago. They used to assign seats for us but they did not do this time. They separated the package into two deals so that I could not check in via online for my son. No family would accept that they separated the parents and child into three different areas. It was too late for me to pay for assigned seat in the present journey so I used 10 US dollars per person to secure the seats of return flight. I used 2 hours for the whole process of online booking. My wife asked me why I chose this airline.","A terrible experience with booking and online check in","0" "2018-08-22T16:26:45-04:00","Desktop","4","review","Singapore Airlines is one of the best airlines for long distance flights. The planes are usually on time and the cabin crew are always friendly and helpful. This is definately a value for trip. I have tried cheaper airlines, only to find that their service was bad, the food was inediible and the plane was late.","Long flight","2" "2018-08-22T13:59:45-04:00","Desktop","5","review","One of the best airlines, in my opinion. Fantastic service. Very friendly and serviceminded staff. Can recommend to everyone.","Fantastic","1" "2018-08-22T10:38:19-04:00","Desktop","4","review","The plane was on time. Our mother needed assistance and they were very good and kind. The cabin crew were brilliant, they couldn't do enough for you. The food was very good as far as airline food goes. The minus was that you had to wait 24 hours before flying to get extra leg room.","Singapore Airlines","2" "2018-08-22T07:46:09-04:00","Desktop","5","review","Got an amazing deal to Kuala Lampur from Kolkata. It was cheaper than Air Asia! Service was great,crew was amazing, food was tasty. No complaints at all! The return flight and connections to KUL were equally good. Must say their crew is super enthusiastic and cheerful,definitely the best!","5 stars!","3" "2018-08-22T01:49:35-04:00","Desktop","5","review","pleasant no hasles staff freindly food was good for airline food, no delays to speak of.will definately fly with them again","excellant","1" "2018-08-21T19:50:19-04:00","Desktop","3","review","Reasonable tidy airline with good service and generally friendly air hostesses, though we did provide them with some treats when we entered the aircraft so did expect some more smiles!","Comfortable airline","2" "2018-08-21T19:41:41-04:00","Desktop","4","review","Singapore Airlines has a good entertainment system, but all good movies from their list I have already watched. Food was decent but nothing spectacular for economy seats. The ordeal was online check-in, it should be open 48 hr before flight, but for some reason I couldn't do it online and called customer service, and even they couldn't help me. They just suggested to check-in personally at the airport, and as we did we received the very end seats in spite of the fact we arrived early for check-in. I am travelling a lot and it was the first time with SA, I have heard only great things about Singapore but for our flight service was no different than one from Delta, or Aeroflot, or Lufthansa..","Nice but long","1" "2018-08-21T18:05:56-04:00","Mobile","4","review","First time I used the Premium Economy class on Singapore Airlines, chosen due to the long flight and me being not well suited to the small economy class seats for such a long flight. The seats are a luxury compared to the economy class seats but still far from business class. As the trays are not mounted to the seat in front you could remain reclined whilst food is served and could remain asleep in requested. Good leg room and the seats reclined back more than economy. Bigger tv screen and you get your own arm rests so no need to struggle with your neighbours. I upgraded to premium economy from economy class. My employer allows me to claim back economy flight tickets so I only personally paid the cost of the upgrade. For short flights of less than 6 hours I personally wouldn't bother to upgrade but the long flight made a world of difference. It's by no means anywhere near a business class flight experience but better than economy. Just depends if you feel you can justify the extra approximatley 30% higher price.","Premium Economy 13 hour flight","3" "2018-08-21T17:06:46-04:00","Mobile","4","review","Biz class on Singapore airlines Is far better than economy only thing Is the seating is quite hard Staff are friendly and helpful plus food is good Not a lot of latest movies to choose from But ok over all tv is ok","Comfy flight","0" "2018-08-21T01:01:40-04:00","Mobile","2","review","Flight SQ317. An A380. I'm generally a fan of the A380 but Singapore economy has to be one of the most cramped uncomfortable experiences in the air. Closing the curtains between each economy section is clearly designed to keep passengers penned in, and in their seats, which has to be unhealthy. I've heard the term cattle class of course; now I've really experienced it. Add to this the unfriendly service from attendants who don't look you in the eye and don't talk to you and 13.5 hours is just too much. Got off this flight with swollen feet and ankles that I've not experienced before. Won't be using this carrier again. ","Cramped & Unfriendly","1" "2018-08-21T00:34:16-04:00","Desktop","5","review","Singapore airlines is the best - from checkin to the inflight service, the flat beds in business class, everything is always perfect. They have good vegetarian options and that is a relief on long haul flights.","The best airline","0" "2018-08-21T00:26:18-04:00","Mobile","3","review","Flew Perth to Singapore then on to Colombo, first flight was pretty good had 2 seat option on our aircraft. Staff were attentive and service good. Second flight from Singapore to Colombo was not so good, the toilet even before take off was awful, terrible smell of urine and dirty, water everywhere. Service was ok but turbulence meant suspension of service on collection, understand staff safety is paramount but it’s awful having to sit with the tray in front of you any longer than needed! Hope the return journey is a little better!!","Disappointing","1" "2018-08-21T00:24:00-04:00","Mobile","5","review","The crew is very helpful and cooperative, Seats are very wide and comfortable amities of the aircraft is are amazing, I felt more rested than ever at a long flight","Relax and enjoy the flight","1" "2018-08-20T21:46:15-04:00","Desktop","4","review","We upgraded our flight to Singapore, for no other reason than it was offered, paying $300 apiece, which was reasonable and got nice seats in front of the bulkhead, so nice leg room (being 5 foot nothing). We were not given the option, nor eceived an email at all about the return flights, which is their loss but I guess flights back to Oz do not have trouble being filled, so we plebs in economy don't get the offer. Anyway, the seats were still fine, those from Taipei back to Singapore (we cruised Singapore to there before having a week back in Singapore) and home, eventually were fine all round and they also organised transfers, although in shuttles. I'd pay for a car next time, as the shuttle driver was a bad-tempered jerk the night we got there from the cruise and ran us all over Singapore to get back at me for answering back when he was cross and nasty picking us up. Such is life. Food was as expected. Hosties are lovely and were kindly but firm when needed. Who would want their job, cleaning toilets? So, on balance, all was fine and we would always fly with them.","Great flight, both ways","0" "2018-08-20T20:06:55-04:00","Desktop","5","review","Travelled on Singapore Airlines (SIA) for most of the trips, 8 out of 10 times. Like the cleanliness and warm care received on board by the SIA crew. The in-flight entertainment selection is fantastic! So many good TV shows and Movies to choose from. I will not miss even though I am tired and sleepy on a long haul flight to Europe. Food wise..? average as expected on most airlines. The only comment is that SIA should serve coffee or tea at end of our meal, rather together, by then our coffee is cold.","SMILES ALL THE WAY!","0" "2018-08-20T18:14:54-04:00","Desktop","3","review","Funny how alot of people told me that Singapore Airlines was a great airline to fly with but I really did get this!! I am not a great flyer and do get nervous and do not prefer the back of plane. I was totally annoyed to find I was put in row 60 after advising staff of a forward seat, window or aisle or anywhere and the flight was not full. I was told I was sitting with my group (group booking) although we were all placed in different seats. The only bonus was the couple next to me moved to centre seats so I had a row of 3 to myself. The booking was group with meant I couldnt manage it online which is not usually the case with booking references unique to the traveller so couldnt request special meals or seat allocations. The service was fine, staff seemed friendly enough although check in was slow at Brisbane as there is no electronic booking. The meals were not grand as when you are at the back you have little to no choice in meals by the time they got to me so I didnt get to eat on the way over. Entertainment was very average, not much choice of decent or current movies and screens were hard to see, very low quality on the plane I had. Embarking and disembarking were fine but did feel the cleanliness was a bit below average. There was dried drink on my trays etc so felt a bit dirty. Same issue on the way home, except I had organise to have my seat changed and my ticket linked to a colleague to sit together but when we check in they had me in row 60, my colleague in row 58!! Not happy but they did change us to sit together on a full flight and up front. Only annoyance was it was a red eye flight and they still served dinner at near on midnight and we had to put our seats up so the people behind could eat there fish meal so we couldnt sleep. We had about 90 minutes of lights down before they woke us again for breakfast. Overall not my first choice for airline and think I will avoid flying again us necessary.","Expected more from Singapore Air","1" "2018-08-20T17:19:50-04:00","Desktop","5","review","Singapore Airlines Business Class was wonderful. The seats big, spacious, comfy, staff couldn't do enough for you, food was really good as well. Would highly recommend Business Class.","Great flight experience","1" "2018-08-20T16:19:26-04:00","Desktop","4","review","Flight departed on time but delayed in arriving due to head wind and turbulence. Service on board was good. Good selection of movies. Meals were just so so. On arrival bags came out quickly, as most of the passengers were continuing to Europe.","SQ flight SYD/SIN","0" "2018-08-20T13:06:25-04:00","Desktop","5","review","Very gracious staff. Very clean planes, good food, plenty of water served during the flight. Great choice of entertainment.","Best airline experience in a long time.","0" "2018-08-20T12:25:02-04:00","Desktop","4","review","High expectations to the premium economy class flight to Europe after the advertising campaign of SQ. To cut it short: execellent staff commitment during the whole flight, good but not excellent food, very good drinks including champagne. The seats in the Boing plane can in my opinion not compete with those in A380. The space was ok but not so spacious as you might guess from the commercials. There were in my seat signs of strong wear and tear. Luggage with 35 kg in premium eco is less than Lufthansa is offering ( 2x23 kg). Overall good experience but not terrific.","Good premium economy to Europe could be better in A380","0" "2018-08-20T10:27:02-04:00","Desktop","4","review","On time , not crampt , food and drinks good checkin was very easy and staff very helpful , all connections were great","On time , food and drinks good","1" "2018-08-20T10:25:45-04:00","Desktop","5","review","Glorious, one of the nicest flights I have been on. Leg room was a tiny bit lacking but seats were comfortable. Staff were all courteous and helpful.","No Complain","0" "2018-08-20T03:05:16-04:00","Desktop","5","review","No wonder Singapore Airlines are always voted in the top 10 best airlines in the world! i flew on the Singapore Airlines A380 from Sydney to Singapore in Business Class. Great plane, very good business class seat, very tasty food with lots of it, and the cabin crew and some of the best and friendliest in the skies. Great service Singapore Airlines. I look forward to flying with you again.","Awesome airline","0" "2018-08-20T02:51:20-04:00","Mobile","3","review","Well, it may sound I am going towards to free perks. I was travelling to Delhi 4 days. I am returning on the day of my birthday. No surprise from the airlines nor any greeting. Yes, I may sound cheapskate looking for free upgrade but I do hope that the so-called best airlines will impressed me with some surprise. But, sadly nothing was happen. ","No Surprise ","0" "2018-08-20T00:21:26-04:00","Desktop","5","review","Highly recommended . They are so good to travel with. Clean, great customer service. They really do look after you well","They are brilliant","1" "2018-08-19T23:53:24-04:00","Mobile","4","review","We did Melbourne to Europe and return on three different airlines; Singapore, Lufthansa and Swiss Air. The individual pods with reclining chairs made into a bed on Singapore was by far my best sleeping experience ever on a plane. Also I didn't have to disturb my husband by climbing over his legs when he was fast asleep to go to the WC. The staff were absolutely delightful and attentive on both flights so would give service a 10. The food I'd give about an 8 out of 10. ","Will be hard going to the back of the plane now!","1" "2018-08-19T23:16:16-04:00","Desktop","5","review","The staff on this airline can not do enough to help. Nothing was too much trouble. Even though there were some really awkward passengers they were cool and calm and so professional. They were amazing. Best airline I have flown with. Thank you!!!","Best ever","3" "2018-08-19T22:57:29-04:00","Mobile","5","review","I am so happy flying with SQ due to all things are prefect. The served with very professional one. Also I fully enjoyed during my flight to Singapore because I got big portion of meal and also enjoyed my Wine. This is my 3rd time together flight with SQ and its lovely experience ever. Congratulations for being the best airlines and also keep moving forward for future memorable experience with you.","Fully Enjoyed #FlySQ","1" "2018-08-19T20:16:52-04:00","Desktop","4","review","Recently we decided to travel from Townsville to Singapore and due to health reasons my wife can not sit for long periods on aircrafts. This in mind we flew from Townsville to Darwin direct with Airnorth about 2.5 hours had two nights in Darwin then to Singapore with Silk Air (Singapore Airlines). A great flight only 4.5 hours and the cabin crew were so helpful with seating, toilets and making us comfortable. Returned the same way and had great flights in daylight hours both ways.","Cut your flying time to Singapore","1" "2018-08-19T20:15:50-04:00","Desktop","3","review","One of the worst companies I’ve ever flown as regards comfort. I wouldn’t fly with them again unless I flew Premium or Business. Economy, not ever again.","Very uncomfortable","2" "2018-08-19T19:18:21-04:00","Mobile","4","review","We have flown Singapore Air before and always found them to be excellent but we are very disappointed by the new airbus provision for economy travelers. The seats are extremely uncomfortable if you are flying long-haul. There is much less leg room and the seat upholstery is just not very good any more. Our short haul flight from Denpasar, Bali to Singapore was great in one of the ‘old style’ planes but Singapore to London was a different story. Flying out in daytime wasn’t so bad but coming back at night trying to get some sleep was difficult. Also just extricating yourself to use the toilet when the seats are reclined is very awkward. We will be looking to see if other airlines are better before choosing Singapore Air again. The on board service remains very good indeed what a shame that economy travellers’ comfort has been compromised to serve the better off.","Singapore airways","1" "2018-08-19T17:27:51-04:00","Desktop","5","review","8 hour 50 minute flight enabled by big tail winds. Regular airline food, even the scrabbled eggs were OK. The staff are friendly, helpful and very efficient. The toilet I used was clean, smelt nice and all soap or lotion bottles were full, and this was during the latter part of the flight. Smooth flight. Nothing to complain about, would certainly fly with them again.","Excellent Singapore Airlines","2" "2018-08-19T16:25:05-04:00","Desktop","4","review","This was our first flight on the new design A380 which has dedicated the lower deck to all economy amd boy is that a lot of people. The seats are off a new and ok design with touch screen entertainment but still the hassle of little space once the seat in front is reclined. We normally find Singapore Air cabin staff really friendly and helpful but afraid that has now gone. On this flight with so msny passengers to manage we found the cabin staff quite abrupt and not that helpfull. However, the jet was clean and modern, the meals were ok and the flight ran on time so ok for a cheap long haul ticket. We actually flew Singapore Air premium economy into London and that cabin class is so much better than economy. We have now decided that we will only do Premium on theses long hauls in future.","New full economy lower deck, lots of people and the cabin staff are now getting a bit flustered","1" "2018-08-19T15:23:46-04:00","Mobile","3","review","Very nice flight and superb attendants. I liked the entire service a lot. The only thing is their inflight entertainment screens are too dark and not adjustable especially for children who have a much lower eye level when seated. We also left his favourite Star Wars cap on the seat when we unboarded the plane in Singapore. We wrote to them a few times about it but got no response.","Single mom with child","1" "2018-08-19T13:29:15-04:00","Mobile","3","review","Been on a few PE flights. The first trip from Amsterdam was great. The champagne was served upon takeoff, the bottled water was already on my dear. We were asked if we needed eye masks and ear plugs. The little things that makes the experience. This didn’t take off thereafter all the time. The London to fro was a failure to launch The flight into Cape Town was better. Maybe the flight crew on the earlier first flights of the PE service simply went the extra mile. They certainly made me want to fly PE and consider SIA despite the need for flight connections I’m flying to SG on Tuesday. I’m waiting for the SIA experience ","Ups and Downs ","0" "2018-08-19T07:58:22-04:00","Mobile","3","review","I don’t get it. Singapore airlines has some of the nicest inflight entertainment, new fleet of airlines, slightly above average aircrew and okay seats. Why do they have to make the check in experience so horrible ! They have implemented self check in for the past 1.5 years. It’s horrible. The seats are at a higher cost then other airlines. Yet, we have to bend or backs to load our luggage on the conveyor belt, print our tickets. It’s super UGH! A skeleton crew of 5 staff helps you with the check in queries. So the message is this, if you take economy or premium economy everything less business or first class be prepare to be treated like a peon! By the way the call Centre is horribly outsourced. So god luck if you are calling in to check anything via the phone. Some times the online help doesn’t have the info, yet this is implemented. Recommendation don’t fly out of Singapore airport and expect it to be a pleasant experience via Singapore airlines . It’s horrid! In pain! ","Okay flight , UGH CHECK IN!! ","1" "2018-08-19T03:27:37-04:00","Desktop","2","review","After being upgraded to business class by Emirates on our last trip back to the UK and being blown away by the service,seats and food we decided that business class was for us, on this trip we were recommended to fly Singapore by our daughter because all business classes are the same right ?, in truth it was a big mistake. We paid to go business class but other than the leg room we may as well saved the extra $10,000 it cost. On two legs especially the London to Singapore when we were on an A380, it was shabby with torn and worn armrest and seat but worse it had not been cleaned even though it left over an hour late, there was rubbish and even an old banana down the gap between the window and seat, the choice of food for the most part was not up to standard, not everyone wants a rice dish or an over elaborate omelet which was under cooked..We contacted the airline prior to departure to see if we were allowed a guest in the business lounge, we were informed by email that And I quote, Kris club and kris flyer gold flyers were allowed to bring a guest, our daughter was going to be on the same flight on our return journey and we wished to take advantage of the business lounge. We duly arrived at the Business lounge to be told a guest was not allowed as we were Kris flyers, we showed the lady the email from their customer service dept, she explained that it should have read Kris flyer gold and Kris cub gold members only. As you can imagine we were deeply embarrassed. We will never fly them ever again. I must say the cabin crew were very good but on our next trip we will definitely be flying Emirates","Soooo very disappointing","0" "2018-08-19T02:57:49-04:00","Desktop","4","review","Long flight, crew friendly, efficient and most obliging. Self check in excellent. Crew worked at keeping rubbish to a minimum. Meals were plentiful. Movie selections could have been more “current”. Baggage claim prompt - no delays. Overall pleasant flight","Very Acceptable","1" "2018-08-19T02:51:15-04:00","Desktop","5","review","We thoroughly enjoyed flying with Singapore Airlines a few years ago and our recent experience was still the same. Attentive staff, pleasant with any requests. The flight was great, very comfortable temperature and meals were very nice. My only issue was with the passenger in front who had no concern for anyone. Seat pushed all the way back pressing against me. Due to my issues I need to walk a lot and this seat impeded this. Very much out of the airlines control.","Pleasant staff, very helpful","1" "2018-08-19T02:37:35-04:00","Mobile","1","review","Your website is a joke, stuck in 1995. It is an embarassment to the Airline community. And you can't operate flights on time. ZERO marks for you. Your website was unaivailable for three days and I had to call the Auckland office and spend money to hear it was 'down'. Have you ever heard of 'static pages on websites'. The software developer of your check in page must have finger syncronisation issues, one dialog box out of two is not in sync. Tell them to give me a call, I'll teach them how to fix it. Apalling.","You Must Be Kidding Me","2" "2018-08-19T00:02:48-04:00","Desktop","5","review","Wow! What an amazing airline. So comfortable with complete privacy in the pod. The service was exceptional. The food was excellent. Very clean. Flying like this is a dream. I flew this leg as part of a round the world ticket, so it was great value.","Excellent service and comfort flying business","0" "2018-08-18T23:53:53-04:00","Desktop","4","review","2 (consecutive) flights with Singapore Airlines; neither plane had a USB port - which, nowadays, is essential to charge phones and other devices. Very disappointing.","Business Class with no USB port !","2" "2018-08-18T23:29:11-04:00","Mobile","5","review","Singapore Airlines is usually the most expensive on the Auckland-Bangalore sector. However, I do not regret paying a little more to fly with them. The legroom is probably the best I have seen in Economy. Service was top notch! The transit in Singapore was smooth, without any hassles. ","Top notch service ","0" "2018-08-18T23:28:05-04:00","Desktop","5","review","This is one airline in the world that goes to any extent to maintain its leadership in global commercial aviation arena. Except for certain older A330 aircrafts flying a very few sectors, SQ has the best mix of latest aircrafts with flyer-friendly livery in every class. Keep up this standards, SQ! ","Every flight is a pleasant one","0" "2018-08-18T15:42:32-04:00","Desktop","4","review","Staff attentive Two main meals and two snack rounds Excellent food Frequent offers of water - which is really good to ensure all passengers remain hydrated. Seats comfortable, good leg room","Singapore Airlines - efficient service and comfortable","0" "2018-08-18T08:46:32-04:00","Mobile","5","review","I travelled on Singapore Airlines and I would highly recommend flying with them comfy seats plenty of legroom and movies galore. Food was very good and plenty of drinks and snacks if wanted I will be flying with them again","Flights","2" "2018-08-18T07:43:43-04:00","Desktop","5","review","Once again the service, comfort, cuisine and entertainment onboard was phenomenal - definitely the best airline I've flown. An absolute pleasurable experience.To maintain this exceptionally high standard on four flights is exceptional. Business class lounge food in Singapore at midnight requires attention. It's a must to fly Singapore Airlines!","It's a MUST to fly Singapore airlines!","0" "2018-08-18T07:40:55-04:00","Desktop","4","review","I found the service from Boarding to Landing is extremely professional. Quite a few times, I traveled with SQ and I found the services are very standardized and consistent. Airline timetable, food quality, cleanliness, professionalism from the cabin crew, entertainment system all are adequate for a very great and comfortable journey. One thing i loved most that they tell you which food is Halal and which is not. Then it's your choice. I recommend this airline for family travel as well. They are very caring about the kids.","Very Professional Service","0" "2018-08-18T00:14:33-04:00","Desktop","5","review","The best airline every!!! From the start until landing. The private suite is so good and the service is extremely amazing... Need improvement on the food.","Amazing experience flying with SQ","2" "2018-08-17T22:21:47-04:00","Mobile","5","review","Flying on an Airbus 380 with Singapore Airlines in Business Class is what I imagine travel with airlines was like 50 years ago in their golden age- only better. Legendary Singapore Air flight attendants live up to their reputation - beautiful people, men and women, who display great poise and are wonderful hosts. Seating in business class is st least a step or two above that of most other airlines. B-class seats are almost 2x the width of Delta One or United business class. And they turn into true lay flat beds, more than just fully reclining seats. And yes, the food. It’s really good, truly gourmet. In summary, it you have the choice to fly business class on Singapore air, and if the prices are even close to the same class of travel on other airlines, go for it- you won’t be disappointed. ","Deserves its reputation as one of World’s Best Airlines","0" "2018-08-17T18:41:39-04:00","Desktop","5","review","Food was good, in-flight entertainment was excellent. Flying more than 8 hours was very enjoyable. Crews were helpful, Legroom is OK. Quick boarding","Nice experience flying with Singapore Airline","0" "2018-08-17T12:54:38-04:00","Desktop","5","review","Having chronic Rheumatoid Arthritis makes travelling a bit of a problem, Singapore Airlines made it easier for me by supplying a wheelchair for me and helped for my vife and family who was travelling with me, we were ushered through customs etc fairly quickly and I had the wheelchair service right to the plane, can’t thank Singapore Airlines enough and recommend them to anyone who is travelling with or without a disability. Great flight, great service, great food","Singapore Airlines looked after all the way there and back","0" "2018-08-17T07:33:29-04:00","Desktop","4","review","Dreamliner seat configuration 3-3-3 (Singapore-Denpasar and return) in a row seems to offer too narrow space. Booked through Expedia and experienced the catch 22 when attempting to change the flights back from Singapore to Europe; it lasted 4 days of e-mailing and phone calls. Free Singapore Tour at the Singapore airport was fully booked - another disappointment. They should rather charge for the tour 10 - 20 S$ and keep their advertised promises.","Free Singapore Tour = No Singapore Tour","0" "2018-08-17T01:45:01-04:00","Desktop","3","review","Few times we used Singapore Airlines for leisure travel, few occasions they were late , with the schedule hours of flight ,with food and beverages no problem service were always great.","Over all flying with. Singapore Airlines is a lot better than other airlines .","1" "2018-08-17T01:35:08-04:00","Desktop","5","review","My favorite airline. Service always excellent. Usually on time. Planes have good facilities. Food and entertainment good. Comfort of seats good. Only issue is their Frequent Flyer scheme is ordinary. Even though I have flown on about 8 partner airlines I have got points about twice. Away different reasons.","Great airline","1" "2018-08-17T00:17:19-04:00","Mobile","5","review","The range of inflight entertainment was very good but the hardware (channel control and screen) could be better. My seafood meal was not tasty: fish was not fresh. I liked the sockets for charging mobile phone. Also like the magazines that could be downloaded onto my SQ app prior to flight. Staff were friendly and attentive. Leg room was adequate. Ventilation was reasonable. Toilet was clean too and amenities were available. ","Good flight","0" "2018-08-16T23:48:00-04:00","Desktop","5","review","We use to fly with BA but found the service to be appaling. Changed to Singapore and will continue to recommend them.","Comfortable and excellent service on board","0" "2018-08-16T22:22:54-04:00","Mobile","3","review","So many positives for this airline. I was very happy with the flight crew service and friendless but the seating in the Boeing 777 ER was terrible. I’m 5’7” so not exceptionally tall but my knees were jammed up against the seat in front and when they reclined I couldn’t move or have my tray table down. I really understand the label “cattle class” my husband was next to a very large gentleman who’s size impinged on his seat space making his trip uncomfortably too Inflight entertainment was good charging port very welcome and food was good. Boarding at Melbourne and disembarking in Singapore was fast and efficient. Disembarking in Amsterdam was very slow and we had to descend down stairs and catch a bus to the terminal buildings. After being crammed into my seat it was hard on the knees. Difficult to give it a rating as so many positives overshadowed by a cramped cabin. ","Singapore airlines flight to start our holiday. ","0" "2018-08-16T22:04:28-04:00","Desktop","5","review","Singapore air now offer you a bidding lottery to upgrade a class on available sectors. We guessed a fair price for the final leg of our journey from Singapore to Brisbane and were successful in moving to Premium Economy. Very much more comfortable seats than economy, with lots of leg room. Meals not much difference. However we are now converts and may well choose premium Economy for the longer legs Singapore to London and reverse. This also would let you skip the horrendous Heathrow bag drop (took us 2 hours in a queue - premium economy check in with Business class - no queue at all!","The days of free upgrades have gone, bidding for Premium Econ","1" "2018-08-16T21:09:16-04:00","Desktop","4","review","check in was very good, had a stop in Singapore and had to change terminals, very easy and well marked. Seats ok but not as comfortable as I expected and legroom a bit tight however a huge improvement on economy. Premium Economy still have to share toilets with Economy. Staff could have been more friendly. However polite just a little aloof. Would definitely fly with Singapore again.","A better than average experience","1" "2018-08-16T17:36:25-04:00","Mobile","5","review","I have taken a lot of other economy class flights and by far the best is Singapore Airlines. They have wide seats than most economy seats that I can put the pillow on my side, and their pillows are softer and fluffier that other economy class pillows, and not feel squished in my seat. They also have longer leg room than other economy class seats. The window seat person can access their seats without the aisle and middle person getting up. Isn’t that amazing? The entertainment is also better, with bigger screens and a wide selection of entertainment to choose from. This is where I watch the movies that I missed. The food is unbelievably palatable, not dry and tasteless. The bread is soft and chewy, just how I like it. I always look forward to the ice cream for dessert. The economy class flights of Singapore Airlines is comparable, if not better than the business class seats of other airlines. And I have taken several business class flights for comparison. My next goal is a business class flight on Singapore Airlines.","Best economy class","4" "2018-08-16T15:17:14-04:00","Desktop","1","review","I flow longhaul frequently, normally with Air New Zealand or Qantas. On my return flight from Singapore to Christchurch, I was booked on a code share Singapore flight through Air NZ. Their staff from the moment I arrived at Changi Airport were incompetent & unhelpful. The aircraft was the oldest plane I have flown in, food terrible, entertainment extremely poor and the Cabin Manager was all over the show. The ironic thing was that this Singapore leg in economy, was more expensive than the Premium Economy leg on Air NZ on the way over. I will never fly Singapore again.","One of the worst airlines i've flown with","3" "2018-08-16T14:47:17-04:00","Desktop","2","review","Our previous flight from Auckland was superb, but this one did not live up to the expected standards. The cabin crew did not display the same kind of vigor and service as we had experienced previously and even the food was not up to the same standard. Perhaps it was the fact that it was a night flight.. something was amiss. Additionally, i found my seat (extra legroom) uncomfortable and the table horrible, i barely fitted in behind it. The foldout screen was a constant irritation, to my left leg, whether folded or opened up.","A bit of a drop in standards","0" "2018-08-16T14:24:01-04:00","Desktop","4","review","The staff was extremely willing to help and continiously offered refreshments etc. Their menu delivered what it promised. Overall a very satifying experience for both my wife and myself. To be recommended.","A really enjoyable trip","0" "2018-08-16T13:33:33-04:00","Mobile","5","review","First experience travelling business and was not disappointed . Service was fantastic and air stewards amazing . From start to finish was fab! Went out on A380 back on 777. Newer plane much nicer","What a company","1" "2018-08-16T12:55:51-04:00","Desktop","5","review","traveling with wife for an anniversary trip, it was great to find a ""sale"" price for business class seats on this airline that I thought had one of the best reputations. I paid less than twice the cost of coach seats. The lounge at JKF is Swissair (okay, nothing special). The seats for business class on this older A380 double decker are as wide as first class seats. Food was ordered online many weeks before and was the best I've had in the air. Overall an excellent experience that I'd repeat in a heartbeat.","bulkhead seats for business class","0" "2018-08-16T11:05:13-04:00","Desktop","2","review","The lady in red, please smile and don't be so rude when people ask you for a drink. You get two meals on this flight, when boarding and two hours before arrival. And drinks are scarce, note: a 13 hours flight and 2 drinks is unacceptable. An apple if you're awake among your sleepy passengers. Entertainment is the same for two months. Seats are comfortable if you're not being woken up every hour by a passenger sitting behind you, because they want to use the restroom. No, I don't recommend flying economy class with Singapore Airlines.","Thirst is a real issue on this flight","0" "2018-08-16T05:43:27-04:00","Mobile","1","review","My wife & I booked our business class tickets which allow us to change our return flight bookings against payment of USD250 only. This was duly affirmed by SIA's ground representative at SIA ticketing office (Orchard Road ION building) when we purchased the tickets & is also clearly stated on their e-tickets + email confirmation. Yet when we tried to make a change on our return leg, we were asked by SIA's operators to pay the USD$250 PLUS a fare difference of $1000+ each!!! We told the operator that it is clearly not right, and we emailed SIA's operator our documentary proof, but she told us that the matter has to be escalated to SIA’s management who will revert only AFTER 48-72 hours; DESPITE the fact that we have to travel and attend to an important matter. We find the episode UTTERLLY UNFAIR, UNETHICAL, & RIDICULOUS!!! To-date, there is still no response and we are kept waiting!!! We are being held at ransom!!! We have on hand the confirmation that we are only obliged to pay the USD250 admin fee & NOTHING ELSE! SO we can't help but get the feeling that SIA is trying to FLEECE us. We really wonder how & why does SIA's management is so detached from the operations level, and doesn't know that its middle/lower management is sleeping on their job. How on earth did SIA managed to return to its #1 top spot??? There are ethical ways to make money, BUT fleecing passengers who have paid the price on a clear contract is certainly NOT acceptable or honorable!!!","Dispeakable & Deplorable act to fleece passengers!","5" "2018-08-16T02:05:13-04:00","Mobile","4","review","Needed help keeping my family seated close together, explained in detail how the SQ system automatically moved me (undersrandable) But then customer service representative suggested a seat that was even farther away as if she wasn’t listening.","Great flight as always but English call center in Bangkok needs training.","2" "2018-08-15T23:41:51-04:00","Desktop","5","review","Very friendly and supportive. I had forgotten some holiday paperwork at airport and the Singapore staff were amazing. The flight itself was the usual excellent standard. Great food and drinks and lovely smiling faces","Excellent airline","0" "2018-08-15T23:10:49-04:00","Desktop","5","review","It was such a pleasure travelling with this airline. The flight attendants were very friendly and the ground staff were amazing considering we required special assist as this was our first time flying abroad. They made our travel easy and care-free. Thank you.","Great flight and airline","1" "2018-08-15T22:35:36-04:00","Mobile","5","review","From start to finish this was travel made easy. Service was excellent, modern aircraft, in flight entertainment was excellent and the staff were attentive and very welcoming. I can’t wait to travel with Singapore Airlines again ","Best Business Class Service ","0" "2018-08-15T22:28:18-04:00","Desktop","5","review","Had a great flight onboard the new 787-10. IFE was excellent although I have watched most of the new releases in the theatre. It was a little warm when we were on the ground waiting to take off but once in mid-air, everything was great. The food was pretty decent for economy. I had mashed potatoes with roast chicken pair with an excellent chocolate cake. Service from the cabin crew was top notch as one would normally expect from a Singapore Airlines flight. Even on previous flights which were a lot fuller, there was no noticeable lapse in service. Given the short flight, there is probably no need to opt for a Business Class seat seeing as to how decent economy is already. All in, it was a great 2-hour flight to Bangkok!","Great flight on the new 787-10","0" "2018-08-15T21:52:02-04:00","Desktop","5","review","Second time flying Singapore. Chose Prem Econ (PE) this time for cost benefit. Quite comfortable, we luckily got a bulkhead behind us, so no one to worry about when reclining the seat. Sleeping in PE is manageable, but nowhere near like Business. Service was typically great from cabin crew, drinks (all kinds) offered regularly to keep us hydrated. I find SA food is good quality, correct temperature for the food being served, and adequate size. Requests are met with a smile and delivered timely. The Airbus A350 performed well.","Smooth trip with Singapore Airlines","0" "2018-08-15T20:28:53-04:00","Mobile","5","review","Had an excellent flight on the 350-900 Service was excellent and the food was Just as good. Very roomy seats, The toilets were always clean","Family reunion","0" "2018-08-15T19:37:41-04:00","Mobile","5","review","Singapore airlines never disappoints!! This is my 5th International trip in 14 months and I have the highest praise for them. Staff are friendly attentive and always ready to help The food is amazing and all the services provided are of the best quality. Keep up the good work!!","Perfect Flawless Always Superb","1" "2018-08-15T17:21:09-04:00","Mobile","4","review","Kol to Sing was a Silk Air flight Budget Airlines with no facilities but fare same like Singapore Airlines This should be stopped immediately Silk Air flight should charge budget fare only as per their service quality My return flight from Singapore to Kolkata was a Singapore Airlines flight with best facilities food entertainment seats","Silk Air no match to Singapore Airlines","1" "2018-08-15T15:16:03-04:00","Desktop","5","review","awesome service. flight attendants were obliging and walked the plane during the trip to bring drinks and snax . toilets were kept clean . we appeared to have more legroom than previously... it was comfortable enough anyway.","great service","0" "2018-08-15T14:58:42-04:00","Mobile","5","review","We took off in the late morning and had a very pleasant flight. A delicious lunch arriving at Changi in time for dinner. The cabin crew were very pleasant and helpful and I caught up with a whole series of my favourite tv series. I last flew with Singapore Airlines in 1990, they were excellent then and still are!","Excellent","0" "2018-08-15T13:21:03-04:00","Desktop","4","review","Had a night flight from Singapore to Heathrow managed to sleep for ten hours approximately out of 12.5 hours. Best sleep ever on a plane.","Best sleep ever","0" "2018-08-15T13:13:33-04:00","Desktop","4","review","Recently flew from Zurich to Sydney with the family on Singapore Airlines. As always service was wonderful and the food was good. The seats are large and comfortable although when laying flat the sleeping position is a little awkward as you need to lie diagonally on the seat so that your feet go into a small cove to one side of the seat in front. Between Zurich and Singapore we flew on an A380 with the new style seats which I believe are an improvement on the old ones. The entertainment system was great with a huge selection of movies and shows to choose from. All in all an enjoyable flight and would use Singapore Airlines again.","Comfortable Seat although Sleep Position is a Little Awkward","0" "2018-08-15T11:58:26-04:00","Desktop","5","review","Great service,good food and a really comfortable flight.we traveled on the upper deck,which has a lot more room,and only two seats by the windows.The entertainment system is superb with lots of choices.Flight attendees are so polite and helpful.","Superb service and amazing plane.","0" "2018-08-15T10:37:37-04:00","Desktop","3","review","new 380 s have an extra row of seats put in , a pair by the galleys and door , paid for extra room , but because of less space ,trolleys put in front , so more space was less space , and the seats behind were very cramped .","room there and back","0" "2018-08-15T04:38:30-04:00","Desktop","1","review","We booked and paid months in advance for our flights from Johannesburg to Singapore to Bali and return. When we tried to check in for the return flights the system reported that our itinerary was fully flown. I tried for hours to contact the Singapore office in Bali and Singapore without success. I then spent three hours to go to the Singapore offices to establish our tickets were cancelled. When they tried to rebook our tickets the flights were full and I had to send my children home one day early. When we arrived at the Denpasar airport for check-in we were advised that a manager had to approve. We waited an hour and eventually found the manager making chit-chat to his colleagues in the lounge. He did not even apologise.","Our tickets were cancelled without communication","3" "2018-08-15T04:17:19-04:00","Desktop","5","review","Premium economy was a great pleasure. Very good seats, good drinks, nice personell, the food was delicious.","great flight with Singapore Airlines","1" "2018-08-15T01:03:41-04:00","Mobile","5","review","This was the first time I've had the pleasure flying business class with SQ. Can not speak highly enough of their service, food and IFE. The cabin crew were extremely helpful especially when I started to feel slightly unwell. Looking forward using this exceptional airline again.","STR","0" "2018-08-15T00:20:05-04:00","Desktop","5","review","I was not booked on this flight but i arrived at the airport too early. as such, i seek the ground crew if they can put me on the earlier flight. The ground team without hesitation arranged the changes. on the flight, i requested the crew team for vegetarian food as the time for special meal arrangement was too short to be arranged during check-in time. the crew team, Ms Yeo was very helpful and arrange the meal for me. great work Singapore girls...","Very very friendly check-in team and crew member","1" "2018-08-15T00:18:30-04:00","Desktop","5","review","It was lovely flight, I had to go to London as at the time they were no flights from Melbourne with one stop then just to Glasgow. When Emirates came on the seen it was a lot easier ,I do recommend it.","Holidays in Scotland","0" "2018-08-15T00:15:43-04:00","Desktop","5","review","I have taken many of SQ flights and as usual the service is friendly and smooth. Was on a stop over in Singapore en-route to Mumbai. The flight is clean, crew is very friendly and the journey to Singapore was a breeze.","Friendly service as usual","1" "2018-08-14T22:58:20-04:00","Desktop","4","review","I love flying on the A380 these are my most favourite planes! We were fortunate to be seated by the emergency exit so had plenty of SPACE! The staff were attentive and the toilets the cleanest on any long haul flight I have ever experienced! The inflight entertainment was disappointing but only a mild irritation in the scheme of things!","Great airline to fly with!","0" "2018-08-14T22:20:54-04:00","Desktop","5","review","Great airline, from the service to the free toothbrushes! Food was good, seats reasonable comfy for airplane seats. Good entertainment set up. Overall really good. We flew also from Singapore to Hanoi Vietnam. Good job Singapore Airlines","5 Flights","0" "2018-08-14T20:23:53-04:00","Desktop","4","review","The flights were alight on A380 to and from SG. Interestingly, all transit passengers could redeem an SGD $20 coupon (with passport and boarding pass, inside the restricted area of the terminal) to spend in the shops, restaurants, or even at passenger lounge for a shower. Very Nice.","SGD$20 coupon for all transit passengers to spend at Singapore Airport","0" "2018-08-14T19:46:24-04:00","Desktop","5","review","So glad I paid a bit extra for this trip - plenty of leg room, food choices and drinks. For someone who can't sleep on airplanes (unless in Business Class), the Premium Economy option was brilliant. Would highly recommend for flights over 6hours.","Premium Economy worth every cent","3" "2018-08-14T18:28:47-04:00","Desktop","5","review","The crew is really take care of us that make us very comfortable, everything is perfect, the food is tasty and good looking too.","Everything is perfect in this SQ flight","0" "2018-08-14T17:42:52-04:00","Desktop","5","review","Business almost always with Singapore airlines Great leg room, food and drinks are good Staff are great","Business trip","0" "2018-08-14T17:30:46-04:00","Desktop","5","review","Singapore airlines are always the best to fly with, The staff are very helpful with great service Food and drinks are also very good.","Family visit","0" "2018-08-14T15:22:51-04:00","Desktop","4","review","Premium Economy costs double a standard Economy seat and the simple fact is that Singapore Airlines offering is not worth more than 20% of an economy seat. The service at both the airport and the on the plane are the same as standard economy, the same flight attendants cover both classes. The food on the plane is the same as standard economy, which is okay but not great. On this particular flight the seat was broken and the tray table was bent badly with the food sliding off! The remote control for the seat was also jammed in the holder, how does this happen?! Another important failing is the bulkhead seats have the touch screens way too high to be viewed easily, which also makes the impossible to operate without using the remote. There was no live TV and no WiFi available on these flights either which is a standard offering on Etihad. We have travelled Premium Economy on Virgin's LA service and Air NZ and they are vastly superior in every aspect. Definitely worth the money because you get what you pay for.","Nothing premium about Singapore's Premium Economy and not worth the money","2" "2018-08-14T13:50:25-04:00","Desktop","5","review","I flew Singapore AL on an Asian round trip through Bangkok and Singapore, and the quality of service on board was simply excellent. Unfortunately I have to fly regularly with the consistently poor British Airways on one of their monopoly routes, so the contrast was even greater. On the long haul flights to and from Singapore, I was fortunate to fly on aircraft with their 'old' business class seating, which is quite a bit more spacious than their new style, which I experienced on one of their 787s between Bangkok and Singapore. But the real difference is the attentiveness and personal quality of their service. Nothing is too much trouble, and they really bend over backwards to make the flight as comfortable and pleasant as possible. British Airways should send all their Customer Managers on a crash course with either SIA or Thai to see how it should be done.","Top notch","2" "2018-08-14T10:07:21-04:00","Mobile","5","review","I have started flying with Singapore as a means for seeing my boyfriend. It is the only flight that gets me from england to Texas without layovers. The meals provided are good and movies, etc are available which is great for the long-haul flight of 10 hours. Makes the flight seem less boring. Theyre a great airline and I always enjoy flying with them!","Great airline","0" "2018-08-14T04:59:47-04:00","Desktop","5","review","They have a separate registering desk for non-economic classes. We got our luggage as soon as we arrived in paris, much earlier than the other passengers (1h earlier) Excellent service on board. Staff nice and helpful good choice of meals excellent choice of movies","Excellent hotel, mixed feelings about the restaurant","0" "2018-08-14T04:56:23-04:00","Desktop","5","review","Flight on time. The service on board is excellent. Stewardess are nice and helpful The food was correct. Very good choice of movies and entertainment","Premium service","0" "2018-08-14T00:24:51-04:00","Mobile","2","review","For an airline, that's supposed to be number 1 airline I found the call centre with very poor service and the flight attendants seemed overworked the new 787-10 was the only good thing I couldn't find was disappointed will stick to Thai Airways for now on far better service ","Bad service from a call centre ","2" "2018-08-13T19:53:22-04:00","Mobile","4","review","Economy travel is rarely noteworthy, however when our connecting flight was delayed due to bad weather, it caused us to miss the next connection out of Singapore. Upon arrival the airline had already booked us on the next available flight and arranged for our overnight accommodation and meals at the Crowne Plaza Hotel at Changi airport. The efficiency and service from the airline for a delay which they technically had no control over, is to be applauded.","Well done.","2" "2018-08-13T14:43:48-04:00","Mobile","4","review","It was night flight so spending it mostly sleeping and it was ok. Got the bulkhead seat at their new dreamliner 787-10 and the seat is good just not wide enough compare with their older seat. But now you can put your leg straight. So back to preference. The food is good as always with sq and crew also great but somehow they kept running out of the famous sq teddy bear lately dunno why. Wish they stock more of their teddy bear. The service is a little bit mixed right now with sq especially on business class depending on the crew. Sometimes good sometimes just ok depending on the crew. Nice overall flight with sq as always. ","Mixed review on their new seat","1" "2018-08-13T10:51:00-04:00","Mobile","4","review","On par with most other airline premium economy, although the seat felt more narrow than others companies I have flown, The services is very good and the food is nice. Earphones are noise cancelling with an OK selection of film, TV and Music to choose from. In all a good experience but whereas on other airlines premium economy feels like a downgraded business class, this felt more like an upgraded economy - ","Good Standard for premium economy","1" "2018-08-13T08:46:02-04:00","Desktop","5","review","had a great flight for both sectors and after flying i can say that yes SQ is perhaps the best airlines in world, their economy class services were way better than any other say emirates, etihad, ethiopian, china southern etc. would always recommend SQ over any other airlines","best economy experience","1" "2018-08-13T03:03:07-04:00","Desktop","3","review","Had to cut short our holiday in Australia for sudden bereavement , and other reasons in family. the airline would not transfer our tickets to a departure 2 weeks earlier , we had to cancel our flights first before we could rebook , and then pay for 2 seats as well , as it was we had to get home so we paid .Staff in Flightcenter Manly were very helpful and did all they could for us ,many thanks to them , but disappointed with airline , probably will not fly with them again .","Cut short holiday","0" "2018-08-13T01:29:40-04:00","Desktop","3","review","I have always patronized Singapore Airlines due to the comfort whenever I travel. However, for this flight, I was quite disappointed since the aircraft was old & carpet was moldy. The aircon was also turned down. I did not want to complain to the FA since I thought that I was the only one feeling warm. However, after a brief chat with other passengers, they too, felt that it was uncomfortably hot. I was sweating in my seat. I had to fan my son while he fell asleep. Prior to the flight, I encountered an incident with ground staff [NOT from Singapore Airlines, but outsourced]. Upon checking-in I requested for priority boarding for my parents who are both senior citizens. Check-in staff said I should coordinate with boarding gate staff. When the gates opened, I again repeated my request and was told to just seat them near the boarding doors. Come boarding time at Gate F33 on August 12 at approximately 7PM, we followed the boarding sequence. When the staff called out to board younger children & elderly, I requested to board my parents. She rudely stated that they are not seniors and if they are considered seniors then everyone else should be given priority. I reasoned that they were seniors and she just shushed me and said to go ahead. Whether or not this reaches the right party to take notice of my complaint, it really does not matter. I just wanted to post it to make sure that such incident does not happen again, specially to senior citizens.","Service downgrade ?!","1" "2018-08-12T23:55:26-04:00","Desktop","4","review","Like Singapore Airlines a lot. Very good customer service, very kind and very quick response to passengers needs. The plane was very new and clean, however leg room was not great and the seat felt a little bit small. Food was okay but i noticed the meal sizes have gone smaller since i traveled with them back in 2016. The in flight entertainment system is good but internet is not free. Have used internet services free of charge with different airlines, however i would recommend Singapore Airlines to any one. They got my tick of approval","Like Singapore Airlines","1" "2018-08-12T23:04:16-04:00","Desktop","5","review","I cannot speak highly enough about our flight with Singapore Airlines the flight attendants were very helpful, nothing was a bother to them, the food was great far better then a lot of other airlines flight, entertainment good and the seats quite comfortable.","Travelling with Singapore irlines","0" "2018-08-12T15:01:37-04:00","Desktop","5","review","What can one say about Singapore Airlines but give them the praise and accolades that they deserve. From the time one checks in their baggage , the service attendants are so courteous and helpful, to ensure our mind are at ease and to ensure our comfort on board will be enjoyed to the full. The on board service hostesses are the best, very attentive and nothing is too much trouble for these beautiful ladies to do for you, as well as all the other on board staff. I will certainly be e using Singapore Airlines in the future whenever possible.","From Perth to Hanoi in comfort","0" "2018-08-12T14:49:53-04:00","Desktop","3","review","We flew 11 hours and only 2 meals were served (at the start and end). We asked about the middle meal/snack and they said it was coming. It need did. No explanation. Very disappointing.","What happened to the meals???","1" "2018-08-12T14:04:35-04:00","Desktop","4","review","We went up and back to Singapore flying Singapore airlines and it was a lovely flight great crew and service lots of room we sat by a bulk head and plenty of leg room flight only half full on the way home so everyone had 3 seats to them selves","Great service and staff","0" "2018-08-12T10:52:08-04:00","Desktop","4","review","Flew the A380 service. Planes are looking a bit tired now, and the seat design really doesn’t work well for sleeping. The foot well is too small. The service and food is excellent and almost compensated for the seats. If I had to choose who to fly from Melbourne to London I’m afraid it would be Etihad. Their business class package is excellent and the little bar on the 380’s offers an excellent break from the seats.","Excellent service let down by seats","1" "2018-08-12T07:54:51-04:00","Desktop","5","review","From Singapore to Manila on the new Boeing 787-10, I already flew in this plane before with SQ so I knew it was going to be a good flight. I managed to get the nice private seats (2 seats instead of 3 in the row) at the back of the plane for me and my girlfriend which was great. Legroom is excellent. FA's are friendly as always. The whole 3 hr flight was very comfy, I wish it was even longer so I could sleep a bit. The food was good, but we asked for fish and got chicken instead, I think the same happened to the person in the seat in front so there was a mix up with the meals. I had white wine with the meal, I don't drink wine often but that was nice. Even though there was some sort of desert in the meal, they did give ice cream also afterwards. I had Heineken beer for the rest of the flight, I totally forgot to ask for the Singapore Sling! The short flight was great and I really want to try their long haul flights in the future.","Great flight with SQ to Manila","0" "2018-08-12T03:29:31-04:00","Desktop","3","review","Managed to get an upper deck economy seat which definitely helps with trying to get some sleep. The side bunker is useful if you want to try and work as you can spread out a little bit - don't get excited I said a LITTLE bit. I'd say Singapore Airlines headrests are the best of the bunch as I didn't need the added travel scarf that I use for support. Meals were very average I had a lacto-ovo vegetarian as prefer to get heaps of veg and fruit. Air stewards did a great job on a very bumpy last leg which saw them sitting on the floor at one stage because they couldn't get back to their seats before some really big turbulence hit. I couldn't do their job - all credit to them. As per my title there is not much to differentiate the big airlines from each other so the choice comes down to routes and times and how it all fits.","Not much to differentiate the big guys","0" "2018-08-12T01:24:04-04:00","Desktop","4","review","Short flight from SIN to BKK. This flight was with an older A330-300 plane, even though it's old, it's clean and has good legroom. Quickly after taking off they have to start serving meals, the meal itself was good. For desert there's ice cream. The IFE is an old one and not so much enjoyable to watch a film on it, also every few seconds there's a squeaking sound I can hear while using headphones. Other than that it was a decent short flight (about 2 hours).","Short flight to BKK","0" "2018-08-12T00:36:21-04:00","Mobile","5","review","We flew Singapore Airlines from Brisbane to Ho Chi Minh City return The flight was excellent and on time. The cabin crew were very helpful and pleasant. Would not hesitate to fly with them again ✈️","Brisbane to Ho Chi Minh City ","0" "2018-08-11T22:36:29-04:00","Desktop","3","review","Had the misfortune of flying with Singapore to and from London on Premium Economy - the service was poor and the seats uncomfortable and cramped. The food was very average when compared to other top airlines like Emirates or AirNZ. Won't be flying with them again.","Premium Economy is rubbish","3" "2018-08-11T19:30:22-04:00","Desktop","3","review","Felt that over the years the their quality of service has dropped . Food wise so so . On return flight the air steward even throw tantrum by not smiling when serving food and roll her eyes .","Short trip on SQ","0" "2018-08-11T18:22:08-04:00","Desktop","5","review","We had wonderful flights from California all the way to Bali, then back home. We flew Economy and had enough room. Small foot rest , seats reclined nicely and a ton of food! I couldn't believe all the food! Handed out snacks inbetween meals. They even gave us a sandwich as we were landing in case we got hungry waiting for our luggage! Nice touch. The staff kept us very hydrated on the flights. Always offering water and orange juice frequently through out the flight. My daughter was so impressed with Singapore, that she wants to study abroad in Singapore for a semester. She's currently studying Electrical Engineering at San Diego State University, and can't wait to go back to Singapore. Of course, she will be flying Singapore Airlines!","Great flights!","2" "2018-08-11T17:13:10-04:00","Desktop","3","review","Although the seating & legroom are much better in Premium Economy (which is not cheap) the service on this flight was very poor. The hostesses & stewards seemed unhappy. The usual attention you receive (we have flown with Singapore on many occasions) was not there. They were not attentive had to ask for drinks etc. The toilet I used (on several occasions) was quite dirty & no toilet paper or hand towels had to tell steward (who then attended to it) The temperature in flight was very cold & the blankets supplied are NOW quite thin. This was a quite uncomfortable 14 hr flight. Perhaps this was a one off!!! But be aware","Poor Service & Uncomfortable flight","1" "2018-08-11T15:39:35-04:00","Desktop","2","review","I travelled in Premium Economy a couple of days ago and I was very disappointed with everything. The service was poor and without a smile. Food was same as Economy, served in plastic containers and options not great. Leg rest is close to the seat so no matter what your height, your thighs sit on it! Unable to sleep as seats are too hard and uncomfortable and mine only reclined a little bit as something was wrong with it. I asked the stewardess but she told me that couldn't be helped! Entertainment was limited with not many recent movies. Only good thing was the extra leg room in front which wasn't worth paying double the cost of economy! I am put off flying with Singapore Air. If you're looking for excellent service, food and entertainment, fly Air NZ Premium Economy. They are definitely a cut above the rest!","Disappointing","1" "2018-08-11T15:10:37-04:00","Desktop","5","review","We have flown many times with Singapore Airlines, always find them very efficient, good cabin service and a comfortable flight. We went to Singapore for a week. Singapore Airlines at Changi now has a self service check in procedure - couldn't print our boarding passes in advance - we managed but not easy for Seniors who are technically challenged. Once you have your boarding pass, and your luggage label, you move to the next automated system which is to check in your bag. Again, fortunately quite a simple procedure, but if we had been stuck, there was no one around to help us. Cabin staff on the flight home to Sydney were excellent, very attentive, I stood up with them in the preparation area for a while, all of the crew were so friendly, and good to talk to.","Singapore adventure","0" "2018-08-11T04:23:50-04:00","Mobile","1","review","The air staff were terrible. One air hostess was obsessed with turning passenger’s tv screens off even if they weren’t asleep. All staff just walked past aisles with drink trays not really offering them. They easily get distracted when asking people what they want to drink and just walk off and forget that they even asked. They didn’t care about the passengers at all, too busy doing petty things like messing with people’s touch screens!! For a 14 hour flight you want a nice, smooth, relaxing, stress-free flight which I didn’t get. Awful!","Staff need serious training and customer service skills","6" "2018-08-11T01:02:45-04:00","Mobile","5","review","It's the first time I flew this airline. Had heard such positive reviews. It was actually better than the reviews. Spacious flat beds. The staff are extremely hospitable and efficient. Loved the food. As expected is was bang on time.","Superb","1" "2018-08-11T00:19:50-04:00","Desktop","4","review","Flew Singapore airlines. There was plenty of food. It kept coming the whole time. Drinks available whenever you wanted them. Economy has little space to move around and it’s a long flight. Changi airport on the stop over was easy to navigate. A train moves you to different areas. We just walked from one end to the other. Not hard. It was good to stretch the legs. The wait wasn’t to long. Movies on the plane were out of date.","Long haul","0" "2018-08-11T00:14:50-04:00","Desktop","5","review","SQ started using their new Boeing 787-10 for one of their flights between Manila and Singapore and I was lucky enough to be on that flight which is the early morning flight to Singapore. I find it great how SQ has boarding sequence, makes boarding the plane less chaotic. On boarding the plane you are greeted nicely by the FA's and shown your seat (if they are not helping another passenger already). Before taking off they provide hot towels, it's a nice touch! The plane is new and beautiful outside and inside. I like the electronic window darkening. I'm a tall guy and I find the legroom to be good enough (Economy). The plane has a 3-3-3 configuration, but all the way at the back of the plane at row 74 and 75 there's 2 lovely seats for couples, so no third person in that row. I was not lucky enough to get it for me and my girlfriend (on return to Manila I managed to reserve it). This was an early morning flight. I had fish for breakfast and it was good, but I felt like something was missing from the meal, maybe yogurt would have been nice. The IFE is great, the new displays are bigger. I managed to watch a film before the plane landed in Singapore. It was a short flight, but it made me really want to try their long haul flights in the future. Being one of the best airlines in the world, they surely did not disappoint.","New SQ Boeing 787-10","0" "2018-08-11T00:08:02-04:00","Desktop","5","review","Boarding at PER was very easy, and the flight attendants were super helpful and friendly. The aircraft we flew was an A330-300 and the seats had a lot of legroom for economy class. The hot towels they handed out just before boarding were great; very refreshing. Food was ok, but considering that it is plane food, it was pretty good. Great entertainment selection and seats were very comfortable. The flight was very smooth, along with takeoff and landing. Would definitely fly SIA again.","Superb Flight","1" "2018-08-10T23:23:30-04:00","Mobile","4","review","Booked with Singapore Airlines between London and Auckland. London to Singapore was managed by Singapore Airlines and Singapore to Auckland was managed by Air New Zealand, part of their Star Alliance network. All went well between London and Singapore and between Singapore and London. However, due to probable poor handover mechanisms, Air NZ wasn’t aware of my special meal request. My ticket stated to contact Air NZ directly to notify such requests but neither the airline reference nor the eTicket reference was recognised on Air NZ website. Tried calling Air NZ but gave up after 20 minutes of holding. You can’t check-in via web in NZ for the return journey and will have to go to the airport to do so. These are few annoying downside of this alliance. It appears to be more a “marriage of convenience” rather than excellent customer experience.","Star Alliance - A marriage of convenience only","1" "2018-08-10T18:48:44-04:00","Desktop","5","review","A very good boarding process, with a fairly full passenger list, but handled very quickly and efficiently. Once on board, a hot towel provided and then a dinner for the flight to Singapore. Unfortunately I don't sleep too well, if at all, on these long distance flights, so I was well prepared to watch the little screen, read a book or listen to some music. The stewardess' supplied me with a small cup of water on numerous occasions and I didn't feel too jet-lagged on arrival in Singapore. A long wait of about 6 hours for my connecting flight to Melbourne and again no problems with boarding the 2nd plane. Again the cabin service was extremely good and the meal(s) provided on this leg very enjoyable. I did manage to catch 40 winks for about 30 minutes and water was again provided on numerous occasions. Being right at the rear of the plane, does take a while to get off but I was quite content to sit and wait. I have flown with Singapore heaps of times and can't fault the cabin service or the crew in any way. It is always a pleasure.","A very good airline.","1" "2018-08-10T18:31:13-04:00","Desktop","4","review","We useful Singapore as our launch pad to and from Europe with the first and last legs through Singapore Airlines. For this returning home flight we didn’t set up the bed, it was fine for the outbound leg, but we decided it was better to stay awake for the return leg. An excellent in aircraft experience- comfortable seating, nice food and great service. The Silver Kris business lounge in Singapore is very nice and the process for boarding fine although security scanning is at the gate so you need to add in extra time to clear that (I had a USB in my bag and this is the first airport out of eight that trip to rescan and search the bag which slowed us down). On the return leg to Canberra there is a stop in Sydney where you have to leave the aircraft, go through security again and reboard, however, much better than having to do the transfer to the domestic airport etc.","Business","1" "2018-08-10T14:02:21-04:00","Desktop","5","review","Boarding at Sydney was a breeze, no lengthy queues and staff were excellent. The aircraft was an A380 and the seats were as promised very comfortable with plenty of leg room. The in flight service was also excellent and nothing was a problem. We had pre booked our meals through the “book the cook” option and thoroughly enjoyed them. From Singapore we flew on to Heathrow also with Singapore Airlines as were our return flights to Sydney and each flight was as perfect. Comfortable seats, lovely, quiet aircraft and excellent service. Can’t wait to do it again.","Great flight","1" "2018-08-10T13:49:20-04:00","Desktop","5","review","Traveled SYD -> SIN -> MAN with Singapore Airlines. Service was excellent, traveled in Premium Economy, well worth the extra. Changi airport would be the best airport I have been in anywhere in the world.","Aviation excellence!","0" "2018-08-10T11:47:54-04:00","Desktop","4","review","We recently flew a daytime flight of 12 hours duration in premium economy and were physically very comfortable. The service was very good except we were only served two proper meals over that period. I for one was pretty hungry as a six hour gap is more than my stomach can handle. You can request snacks but a packet of peanuts does not generally hold off hunger for very long. I also have to say that if you use the ""book the cook"" facility, this overrides any dietary issues you may have such as gluten free. So while i actually got the meals i booked, the other meals that i could not book ahead were not gluten free, which probably explains why i was so hungry. I could not eat the bread roll, the crackers or the dessert. This is a glitch in the system that SIA needs to address.","Comfortable but hungry","0" "2018-08-10T06:43:50-04:00","Mobile","3","review","It was quite surprising to see the run down business class cabin on the A330. The casings of the seat was coming apart. Not something that you would expect to see on a SIA aircraft. ","Time to upgrade A330","2" "2018-08-10T06:18:04-04:00","Mobile","1","review","Was on a purchased business class ticket from Bremen to Singapore. Unfortunately the Bremen leg to Frankfurt on Lufthansa code share prior to the Frankfurt to Singapore was cancelled due to technical fault. Lufthansa then routed me through Munich instead. However try as I might, I was unable to check in online even after reaching Munich 5 hours earlier and thus unable to book my seat or meals. Repeated checks with both the Lufthansa counters and the SQ gates said that they were unable to help or to issue my boarding pass until my flight was boarding as Lufthansa had not issued my ticket. Calls to the SQ call centre in Singapore also yielded a “sorry we are unable to help”. Only the staff at the gate during check in can help. I could not understand this as my colleagues on economy class were able to do so. Why would biz class treatment be any different or less? And if SQ can sell partners’ tickets then why are they not able to call Lufthansa to settle the issue for the customer? If both Lufthansa and SQ can’t help then who can? As such was unable to book my meals and was allocated a seat right outside the toilet. Went to the Singapore Airlines office at Paragon to give feedback upon coming back to Singapore and their only response was that they can email my response to the general feedback channel. After letting me know they are contacting Lufthansa to look into this, there was no other reply. Further emails asking from when SQ can get back to me also dropped into a dark hole with no reply. For a paid $9000 ticket, this is not the type of service I was expecting at all. It also was not a one off but was across all platforms - Online, call centre, office. If SQ is unable to deal effectively with partnering airlines then they should not be selling these tickets on behalf or as a bundle. Extremely disappointed. ","No response to feedback on ticket not reissued after connecting flight was cancelled","3" "2018-08-10T05:54:47-04:00","Desktop","5","review","Very nice and welcoming cabin crew. Very new and modern planes. A great variety of entertainment. Good meals with metal cutlery which was a bonus. You could get extra refills of drinks such as wine or champagne if you ask.","great entertainment","0" "2018-08-10T05:05:40-04:00","Mobile","5","review","I can honestly say that I will always make my search for international flights with Singapore first. The service on board is fantastic. Always friendly and helpful. Seating us very comfortable and prices make it affordable. Food is great. Small extras are tasty and readily available on request. Thank you for a super flight","Beat Airline Ever","0" "2018-08-10T02:52:52-04:00","Desktop","2","review","As soon as the cabin lights were dimmed the inconsiderate woman in the seat immediately in front of me reclined her seat as far as it would go. My seat wouldn't recline at all, as there was some problem with the chair. Measured with my fingers there was only 17cms between my chest and the set in front! Consequently all the way to Adelaide I felt as if I was in a low cost budget airline. I realise this is not the fault of Singapore Airlines, but combined with quite ordinary airline food it's enough for me to determine never to fly with this airline again.","flight experience","2" "2018-08-10T02:32:34-04:00","Desktop","4","review","The difference between Premier and Std economy is primarily on the seating space. Unfortunately, I am someone who can only sleep when lying flat so the additional space and ability to recline more did not help. The food/beverage is also slightly better but not that much a difference from standard economy. Service is already good with SIA but with Premier economy, there is a little more dedication considering that there are about 50 of such seats in that section. Amenities are not much different from standard economy but the plus point is that it comes standard and you dont have to ask for it. Overall, it was a positive experience.","Good service and amenities on board","0" "2018-08-10T01:35:22-04:00","Desktop","3","review","The standard legroom is average, too small for me, 6'3"", so I'm forced to pay for a seat big enough for a tall westerner. This means I sit alongside the bassinet seats with the screaming babies, will receive service last, am unlikely to have a meal choice, or time for a second drink, and I can't check in online, or through the machine as they have to see that I'm physically able, so I have to que up to check-in, and yes, I have to pay extra for all this when flying SQ. On this particular trip, the USB port on my seat didn't work, so I couldn't charge my noise-cancelling headset to drown out the screaming babies, and the in-flight entertainment system is so old that when I missed some dialog through the SQ earpiece (no noise-cancellation technology here) then tried to rewind a couple of seconds, it jumped back 8 minutes, so I had to sit through all that again. It's first generation, I've not seen these for some years now. The attendant offered a change of seat, but having paid extra for the babies and legroom, that seemed somewhat unappealing. They also have no air control at the seat, they just hope that all 200 passengers want exactly the same temperature, somewhat ambitious during boarding, where many are hot from the process, and the cabin seems hotter. The attendant told me that the cabin is set for the ""ideal cabin temperature"", and I remain unsure how this was intended to solve the problem. On the positive side, it was clean, and we didn't crash, which was great, but in the 21st century, we expect a little better than SQ currently provide, especially when they financially discriminate against tall people.","Vintage fleet","1" "2018-08-09T22:33:14-04:00","Desktop","5","review","Negotiating Changi Airport is not one of my favourite things to do. However, it does seem to get easier as one becomes more familiar with the layout. From landing to getting into the next departure area is on average a 45 minute hike. As is always the case with Singapore Airlines, service and standards are excellent. The business lounge could not be faulted for variety of food and quality. The flight was excellent, service exceptional - nice to have staff who listen - and the flight crew should be congratulated on the landing. From touchdown to engines stopped at the bay in Melbourne precisely 5 minutes. I understand it depends on a lot of factors, being ex-aircrew myself, but this was truly exceptional and did not involve massive amounts of reverse thrust either. Well done all round!","Great overall package","1" "2018-08-09T22:12:42-04:00","Desktop","5","review","My wife and I flew with Singapore Airlines to our eldest daughter's wedding in March. I was impressed by the attention to detail and friendliness of all cabin crew on all of our flights. The cabin crew actively kept the main public areas of the aircraft clean, also this airlines toilets were the cleanest and best maintained of any airline that I have flown with.","Singapore Airlines to Australia","0" "2018-08-09T17:51:07-04:00","Mobile","4","review","I seldom fly with Singapore airlines but this time I choose it for the lower ticket price. To my surprise, all flight attendants are beautiful girls or handsome guys, they always smile and are willing to help. Besides, there are many tv programs and the space of the seat is enough for feet sketching. Inside the toilet, there are different stuff for usage, eg napkins, toothbrush, lotion, etc.","Good in flight facilities with friendly service","0" "2018-08-09T15:02:37-04:00","Desktop","4","review","The seating in economy class were too close to the rows in front of you. I have very short legs and it was a problem even for me. Trying to reach my bag beneath the seat in front was virtually impossible with that seat reclined. My husband is over 6 foot and he had his legs angled towards the seat in front of me too just to be able to fit. Not fun for 8 hours to Singapore. The cabin crew, meals and entertainment were all excellent, we just were too crammed in. Our flight back to Sydney from Delhi was a larger plane thank goodness and that trip was wonderful.","Crammed in passengers.","2" "2018-08-09T14:53:58-04:00","Mobile","4","review","Pleasant daytime flight in economy. Seats comfortable. Had order bland meals for dietary reasons and the breakfast,lunch and dinner were all very tasty. Checkin at Sydney airport was quick and baggage readily available in Hanoi when we arrived. Plenty of water and juice available throughout flight. Staff friendly.","Great service, great food","1" "2018-08-09T14:45:17-04:00","Desktop","4","review","Was good service,/choice off food could improve.it was nice food but a lot of it has spice in it.which I cant eat. I think they need to offer a spice dish and non spice dish.otherwise good service","Singapore airlines","1" "2018-08-09T13:09:50-04:00","Desktop","5","review","I have traveled with them but a long time ago. It was nice to see that the standards have been maintained and improved. Check-in and boarding was painless, cabin service was brilliant with charming hostesses. The flight was flawless. A great way to travel.","One of the Best if not The Best!","1" "2018-08-09T11:47:06-04:00","Mobile","4","review","The rows of seats are too close to the ones in front.I am not a tall person but my knees were jammed into the back of the seat in front and it was extremely uncomfortable when the person in front had their seat reclined.I couldn't even reach my bag under the seat in front.The man sitting next to the window in our row was a very big person and he was totally squashed and overflowing into the seat next to him.He couldn't get his legs under the seat in front of him so had to put one leg under the seat next to that.It was a major for him to get out of the seat to go to toilet with approximately 30cm gap with the seat in front reclined. Other than that I find Singapore Airlines very good to fly with.","Seating uncomfortable ","2" "2018-08-09T11:26:07-04:00","Desktop","5","review","Really blown away by the comfort level on this flight. IFE was bang up to date and super quality, service excellent and the aircraft is very comfortable.","Brand new A350 from Singapore to Moscow, didn't want to get off !","3" "2018-08-09T11:17:45-04:00","Mobile","5","review","The entire staff was amazing! They comped me $40 lounge ticket while at Changi airport. ALWAYS brought me doubles on drinks. Very professional and well trained staff. Got ticket at last minute on sale. No de okay, not a bad thing to say at all about this wonderful airline!","Best flight EVER!","0" "2018-08-09T09:08:28-04:00","Desktop","5","review","6 class service! Singapore Airlines never ceases to amaze me. If I could afford to, I would fly their Business Class the world over! BEST Airline that doesn’t cut any corners.","Simply Amazing","2" "2018-08-09T08:17:08-04:00","Desktop","5","review","The whole trip was amazing until a small problem occurred. Since the flight was from Japan, there was more fish than chicken on board and by the time the cabin crew reached us, they were out of chicken. We however didn't like the fish being served and decided to not get any food altogether, however the cabin crew serving us would not let us sit on an empty stomach, and soon came back with some food from business class, despite us flying on economy class! However, we couldn't eat the food served as it contained pork, which we don't eat for personal reasons. So then instead of giving up, the cabin crew then offered us cup noodles, which we then ate happily. I've flew to many different countries before and have had a similar experience of a different airlines where they ran out of food, however instead of offering an alternative or apologizing, the cabin crew on that airline told us to wait while 'they got us food' however they never came back and left us starving. Another plus of using singapore airlines is that if you stop over at Singapores Changi airport using Singapore Airlines, they give you 20$ per passenger to spend at any store in the airport (which by the way contains most big brands) and the airport also has a theatre, butterfly garden, a pond, massaging chair and a lot more ALL FREE! What more could a traveller want?","Extremely helpful cabin crew!","1" "2018-08-09T05:31:04-04:00","Desktop","3","review","The staff on this longhaul flight were not as good as usual and quite arrogant. My husband was also not offered a meal twice and we had to ask. The temperature on the flight was also way too cold despite having a blanket.","Not quite Singapore Airlines","1" "2018-08-09T05:26:55-04:00","Mobile","1","review","I fly with SQ for my business flights every month and got to Krisflyer Gold Status but their service is so inflexible and poor. Totally not worth it, you’d be better off supporting Emirates, Cathay Pacific or any Japan airlines.","Inflexible and Lousy Service - Not worth your money (Especially Krisflyer Gold)","3" "2018-08-09T03:58:20-04:00","Desktop","5","review","Flying from Yangon to Singapore on mid morning flight, really showed that SilkAir struggles to match the product. To be fair, we were accommodated on an Airbus A330-300, which has seatback IFE, wider seats and a generally more spacious ambience. Nonetheless, the in-flight meal for the 3 hour flight was just much better than the SilkAir product, and the IFE at least made the time pass faster. The A330 has a 2-4-2 configuration, which makes travelling as a couple or single slightly more enjoyable. The aircrew were very engaged, going the extra mile for multiple drink servings.","Economy class as it should be","0" "2018-08-08T23:07:49-04:00","Desktop","4","review","It takes about 13 hours to fly from Istanbul to Singapore. Almost all services were satifying but the temperature in the plane was extremely cold. A couple of passengers warned the crew about the situation but the temperature has not changed, they only said ""it is regulated as necessary"". We could not be able to change their opinion despite all the passengers put their coats on and took blankets. Personally I've got cold and flu. This situation was exactly the same on the way back.","Very cold luxury","3" "2018-08-08T17:10:25-04:00","Desktop","5","review","I have travelled numerous times with Singapore Airlines, in both business and economy class and the service is the same in both classes. the flight attendants are very professional, friendly and efficient, only too happy to help where they can and make it a very enjoyable experience. their planes are great as well.","singapore airlines one of the very best","0" "2018-08-08T09:23:35-04:00","Desktop","5","review","Flight SQ 972, seat 50 H.June 27th, 2018. Flight delayed by one hour, then flight delayed and delayed. Mechanical problems. Ingeneers working on it. After a couple of hours: stewards litterally ran with boxes of snacks and drinks. The Singapore Airlines responsable made an announcement: safety is and will always be our first duty. Then we all were sent to the second floor for a meal...Yum, yum... Finally another plane came to bring us to BKK, we had to change gate. All under the supervision of Sing.Airlines staff. Big surprise: all passengers were given a leather wallet (empty, huhu) with the logo of the airline. I will cherish the wallet for the rest of my life. When the plane took off, the first thing we had to do was eat again. I thought about the famous poem of Kipling : ""if you can keep your head, when all around you are loosing theirs..."" Singapore AIrlines did.","Also the best airline of the world can have mechanical problems...","1" "2018-08-07T23:51:31-04:00","Mobile","2","review","I had traveled on Singapore airlines for my honeymoon for my first visit to Singapore and had a fab experience With the same hope I travelled Singapore airlines this time with my wife and kids Service has gone bad Courtesy extinct Smile is there but forced Service in flight pathetic is the word did not even serve a cup of tea don’t know why Cleanliness of the seats average as if the seat covers have not been changed for last so many years All in all disappointed as I had traveled twice before on the same airlines with better experiences Think they are going the cheap way cost cutting 😓😓loosing the charm","Now a lost airline","1" "2018-08-07T23:21:06-04:00","Desktop","5","review","Timely. Professional service always with a smile. Stewards lovely nothing too difficult pleasant experience all round.","Excellent service","0" "2018-08-07T22:35:00-04:00","Mobile","5","review","We booked flight 4 months before need date. Order process was very easy and included meals order. Flight was comfortable and all departure process was easy. Stuff were excellent. Most recommended flight company.","Excellent Flight Company","0" "2018-08-07T17:23:49-04:00","Desktop","5","review","Polite and attentive service , Business class chairs are not so comfortable when one has to lay diagonally. Too much bedding to handle and once opened is difficult to pack away.","pleaant flight on Singapore airlines","0" "2018-08-07T16:51:01-04:00","Desktop","5","review","I normally fly with Singapore Airlines but for some reason my agent booked me with Virgin. It's amazing how many points I would have as a frequent flyer but I am so slack I don't have a frequent flyer membership. All that aside, the main reason to enjoy a flight is the food and the service. As usual, the food was so so but the young lady who looked was nothing short of fantastic. She was a complete testament to herself and the training she has received. All the crew on the flight were very good but this young lady stood out.I did ask her for name and the contact in the Airline who I convey my gratitude. The names of the staff that she gave me were,Joe, Shanti, Hakeem Irwin Joanna and Wai Ling. I think that the paricular young lady was Wai Ling. Great stuff. I did not give a good score for the legroom as I am very tall and refuse to pay for extra as I believe that paying extra for a seat in cattle class is a complete rip off.","The whole flight was great.","1" "2018-08-07T12:01:23-04:00","Desktop","5","review","We used Singapore Airlines for 8 flights on our trip to Australia and Singapore and every flight was excellent. All flights on time, aircraft spotless, service outstanding, attentive, professional, polite. Will definitely be using this airline again.","Excellent","0" "2018-08-07T10:47:27-04:00","Mobile","3","review","I have been a view time flying this routing n SQ flight between Jakarta - Singapore or Singapore - Jakarta mostly serve with old aircraft, it is okay as we know SQ have a good high quality of service n safety, but what I do not like about the entertainment system has been broken a view time I take this routing, like this flight SQ968 Sin-Jkt 07Aug18, this is not a good service however small thing but people pay for SQ not Low Cost Carrier, hope SQ can serve better however only short hall, my seating 36D-E, after crew try to reboot 2x there is no offer or say something for solution until almost landed supervisor just come n apologize.","Mr","2" "2018-08-07T10:01:22-04:00","Desktop","5","review","Flying with Singapore Arlines is always a pleasure. If I can choose, I will always fly Air Singapore. The service provided is excellent. ","Unforgettable Holiday","0" "2018-08-07T07:21:20-04:00","Desktop","5","review","The business class lounge is not great at Manchester but once aboard we had an excellent journey with good service, food and comfort.in quite spacious seats. We had several internal flights within Malaysia with sister airlines and on each occasion despite flying economy (there was no business internally) we were always given a row of three seats for the two of us. Lovely cabin crew and great check in made the flights a pleasure.","One of the best Business class journeys we have taken","0" "2018-08-07T03:51:03-04:00","Desktop","3","review","Had heard great things about this airline but I was disappointed. In economy there were many spare seats with greater leg room but instead of letting people move they had to pay an extra $170+ Service was nothing special either.","Singapore to Athens","2" "2018-08-07T00:08:26-04:00","Desktop","5","review","Exceptional price-quality Kindness of flight attendants and good food Free alcool, free snacks Comfortable armchairs and plane on time","Top Airlines","0" "2018-08-06T22:42:58-04:00","Mobile","4","review","Singapore Airlines has a new system of checking in, it is complicated and you feel that you are doing theit job, i think it is only designed for cutting staff. The seating was very cramped in economy i had achinr legs and knees because i couldn't get comfortable.","Very cramped","0" "2018-08-06T22:14:44-04:00","Mobile","5","review","This is the second time we had flown with Singapore Air in the past 12 months this time Melb to Singapore then to Hongkong for a week back to Singapore for a week then back to Melb. The planes are always clean fly on time the meals are outstanding as far as plane food goes and the staff go out of there way to assist you, we book well in advance and always get a great deal so Singapore Air is always the first choice when looking for flights to any destination.","When only the best will do","0" "2018-08-06T22:14:25-04:00","Desktop","4","review","Was a good flight just took a bit of sorting, we originally booked to fly from Wellington to Singapore via Canberra and arranged hotels to suit, however Singapore airlines changed their schedule to Tavel via Melbourne instead and leave a day earlier (thank goodness for travel insurance) Good time of day to depart 1.30 pm and a nice short 3 1/2 flight and stretch our legs for 1 1/2 hours. The next leg was also a relatively easy 7 1/2 hours arriving @10.30pm local time. I find the seats and legroom on the Singapore Boeing 777 much better than other airlines (they use a 3-3-3 wide seat configuration not the tight 3-4-3. Food was good (for airline food) good service, very polite and helpful cabin staff, good baggage allowance 30kg. The restrooms were kept really clean throughout the flight. Good flight from Wellington, I will use this again both to Singapore and to Melbourne, easy and hassle free and good arrival times at both stops. Flight left and arrived on time. Also...forgot to mention the hot towels... nice touch","Good time to check in","0" "2018-08-06T21:51:45-04:00","Desktop","4","review","Flight from Ahmedabad to Singapore was good as expected from Singapore Airlines. The food served however was not up to the standard. May be because we were not specific in mentioning food preference while booking the flight. Check-in was smooth and quick. Transfer at Singapore Airport was hassle-free because of the very well place sign boards and directions. We can visit the Information desk near the GST refund counter to avail SG $ 20.00 free voucher per person that can be redeemed for select shops at the airport.","Flying Singapore Airlines to Australia","0" "2018-08-06T21:48:15-04:00","Desktop","5","review","Fabulous Value For Money. The Airbus A380 is superb for an overnight journey. Premium economy allows excellent, legroom, good recline and a fair degree of space from other guests. The service was great. Warm towels, champagne, and pretty good meals. I find it difficult to ever justify the extra cost incurred by flying Business Class after experiencing this airline's Premium Economy.","Excellent Premium Economy","4" "2018-08-06T21:45:54-04:00","Desktop","5","review","Singapore Airlines never cease to amaze me. Great service, great staff and I know Changi Airport is a different company, this whole experience of flying via Singapore is always a pleasure. The aircraft and crew are always immaculate, the service beyond reproach and while some airlines might be rated better - they really don't come close.","Still the BEST!","0" "2018-08-06T19:39:38-04:00","Desktop","5","review","Decided to try the Premium Economy on the A350 aircraft. Really enjoyed the small private cabin and the comfortable seat.","Courteous and efficient","1" "2018-08-06T19:27:41-04:00","Desktop","5","review","I fly quite a lot in economy around China for work as well as occasionally back to England for family visits and this has to be one of the nicest flights I've ever been on. Never seen the drink cart come round so many times on such a short flight (approx 6 hours), the staff were attentive and friendly. They seemed like they really cared. Highly recommend this airline and I can see why they've won awards.","Best flight I've been on","0" "2018-08-06T17:59:37-04:00","Desktop","5","review","This was the first time we flew Singapore Airlines and we were particularly impressed with the attentive staff. Throughout the night staff came up and down the aisles with water, juice or any other beverages one might request. Nothing was too much trouble for them. We felt there was more leg room than on other airlines we have used and the meals were especially tasty.","Ample leg room, friendly staff, great meal selections","1" "2018-08-06T17:55:50-04:00","Desktop","5","review","Best flights ever had plenty for f room flight attendants were great especially on way home I was sick the head flight attendant was paramedic helped me get more comfortable food amazing we chose what we wanted before flights would travel Singapore again ","First long haul buisiness class travel","2" "2018-08-06T16:26:09-04:00","Mobile","4","review","We went on the big 380 plane. Its good for our family of 4, because we get to seat all together. Great entertainment on the plane with the movies & shows to watch in front of your chair. Food was good with friendly service on board.","Best airline ","1" "2018-08-06T15:54:02-04:00","Desktop","2","review","As a KrisFlyer Member and loyal customer booking flights online used to be a breeze. Not anymore. On the first page you choose the flight to your destination at the advertised prize then on the second page book your return only to find out that your booking class is no more available and one is forced to pay considerably more. To make matters worse you have to pay extra for a reserved seat, pay some more for a ""forward seat"" and baggage allowance for the return leg might differ too. All very confusing and misleading. Overall the website resembles more and more a ""el cheapo"" budget airline. Service on board has been cut too - no more snacks and refreshments before the main meal, asking for water results in a sip out out of plastic cup - what about a 500ml water bottle available in Thailand for 20 cents. It seems obvious that the bean counters are now in charge at headquarters","Confusing and misleading website","2" "2018-08-06T15:48:13-04:00","Desktop","4","review","I have flown Singapore several times going to India/Nepal and Singapore all was fantastic, Staff are very helpful, was looked after like a prince, The leg room is better than most being in transit at Changi Airport there is so much to do and see. ","My Travels to the Sub Continent","1" "2018-08-06T15:38:30-04:00","Desktop","4","review","Check in, seat allocation and overall comfort was fine. Not impressed with the rotten fruit found in my meal which I found after I had eaten some of the other fruit. Staff were very apologetic and gave me a $75 Singapore voucher to spend on board. All very nice but didn't compensate for the first 2 days of my holiday suffering a stomach discomfort . We will fly Singapore Airlines again as they are generally really on top of their game but this experience was a little upsetting.","Overall very comfortable - food disappointing","2" "2018-08-06T13:39:03-04:00","Mobile","5","review","What an experience when we had with the new A380 suite. From the check in - lounge til we got on the plane. We had the 1F&2F where it converts to a double room cabin. The service given by the crew was amazing. The cabin itself was spacious and the food was divine. You literally got what you paid for. Add this to your bucket list and youll never regrets.","Amazing Experience","2" "2018-08-06T13:02:21-04:00","Desktop","5","review","Great Airline. The staff were wonderful, completely committed and also the food and service during flight was the best.","Flight to Thailand by Singapore Airlines","0" "2018-08-06T13:00:25-04:00","Desktop","5","review","Best flight ever, attendants were friendly and helpfu but the best thing was the food. Flight was smooth and even though it was long it was comfortable.","Awesome","0" "2018-08-06T12:23:12-04:00","Desktop","1","review","On May 29, 2018, my wife and I left early from our delectable trip to Como Cocoa in the Maldives. We were taking an 11:30pm flight from Male to Singapore via Silk Air. We got to the Male airport effortlessly by speedboat from our hotel. Luggage was easily checked in. I asked to upgrade from economy to business as the rest of our trip had been booked on Singapore in business class. Unfortunately, I was told that it would be another $800 per person for business class.There also seemed to be no one to whom to appeal. The Jumbo Jet boarding was bad for everyone. Although there were supposed to be at least 6 boarding groups, there turned out to be only one. All groups were announced at once, about 20 minutes before the plane was to take off. There is no direct access from the airport terminal to the plane. You have to walk outside the boarding gate to a large (at least two-story) aluminum stairway which is filled (choked) with at least four rows of passengers with children and luggage. People were falling and banging in to one another. It was chaotic and dangerous and there was no help or direction by airline staff. I fell twice, badly hurting my head. Once on board, things were chaotic, but settled down. Once we passed about 30,000 feet, and they turned the fasten seat belt sign, I got up to use the lavatory only to discover that it had already been covered with vomit.. I used another lavatory and returned to my seat. With trepidation, I used another lavatory 3 hours later and discovered that the sink had been used as a vomit receptacle and was full. I used the lavatory and returned to my seat. The food on board was not particularly good. Despite the conditions of the plane, staff continued to be very friendly. Upon landing, we were directed to a ""Stats"" lounge which is a half step above Burger King. We were going back to LA via United Business. I should have asked for United Business lounge which is at least a 20 minute walk. I wrote to Singapore to complain. I got a thorough, quick, and polite response. I will never fly Singapore Silk to Male again. ","Singapore's not so Silk Road from Male to Singapore","2" "2018-08-06T09:36:32-04:00","Desktop","5","review","My travel agent booked veg meal for me by mistake but on my request the changed it to non veg and served me same.The behaviour of the hostesses was excellent. always ready to help you","Best airlines in the world","1" "2018-08-06T04:44:01-04:00","Mobile","5","review","This airline is the best airline I have ever been on it is amazing I could not fault one thing the staff all are very friendly and cannot do enough for you. Singapore airlines is no match for other airlines it tops them all I love it in there flights and I always feel comfortable their thank you very very much I enjoyed your hospitality I look forward to flying with you again 😃😃😃😃","Absolutely fabulous","1" "2018-08-06T04:07:43-04:00","Mobile","3","review","Melbourne to Singapore. Travelling on Business Class, you have priority check-in and security check lanes. However, you don’t have priority at passport control, which is unfortunate. The pre-departure lounge is small and fairly crowded but it serves its purpose. It can be a bit challenging to find a seat. In the flight, the cabin crew service was amazing. And that was pretty much it. The seats were awfully designed, despite having lots of storage space. The seats forces you to lie on an awkward angle and cramp your lower legs into a tight space. The lie-flat bed was not straightforward to set up and put away. The in-flight entertainment system was not user-friendly. It’s hard to navigate and the touchscreen remote wasn’t responsive. In-flight dining was mediocre. The lamb shank curry I ordered from Book the Cook was overcooked and dry. The flavours were there, just not the textures. On arrival in Singapore, there was no express / priority arrival lanes. All in all, it was an okay experience, nothing to brag about. ","World’s Best Airline 2018?","1" "2018-08-06T03:48:21-04:00","Desktop","5","review","First part done with Singapore Airlines - acceptable comfort level and excellent service, Air NZ took over from Singapore to Auckland and was very comfortable indeed with plenty of space to sit back and relax","Flew to NZ 1st half Singapore Airlines, 2nd half Air NZ (Air NZ was most comfortable)","1" "2018-08-05T22:50:29-04:00","Mobile","5","review","And again a great Flight with Singapore Air. Great, unique Service, outstandingly friendly and helpful Crew, modern aircraft. Next travel definitly again with SQ","Best Airline","1" "2018-08-05T22:47:06-04:00","Desktop","5","review","We flew business class from Frankfurt, via Singapore, to Brisbane last month. The service was superb. The air crew were incredibly helpful, kind, caring and thoughtful. Our roomy, lie flat beds gave us the opportunity to rest. It was an added bonus using the SA airport lounge to rest and relax while on the stopover. ","Superb service on Singapore Airlines","1" "2018-08-05T20:32:03-04:00","Desktop","4","review","As always, the A380 aircraft was spotlessly presented at boarding. Carpets were clean as were the seats and there were no greasy finger marks on any of the interior cabin linings. The crew were attentive and prompt with service but it was disappointing that on a night flight there was only one meal available, either dinner or breakfast but the contents were the same. It could be breakfast OR dinner.","A Comfortable Fiight Spoiled by lack of adequate Meal Service","2" "2018-08-05T20:19:51-04:00","Desktop","4","review","As always, Singapore Airlines has done it again. I was on the red-eye flight on both sectors of my trip from Singapore to Osaka and back. The flight was not long enough for a full night's rest but I have to say that I was comfortable both ways. The cabin crew were attentive as always and ready to serve. I look forward to my next flight with Singapore Airlines.","Delivered as expected :)","3"