[
  {"id": "1", "text": "I couldn't get an appointment for three weeks, and even then the clinic was far from a bus line."},
  {"id": "2", "text": "The doctor explained everything clearly and I felt listened to for the first time."},
  {"id": "3", "text": "My copay went up again this year, so I've been skipping the follow-up visits."},
  {"id": "4", "text": "Front desk staff were dismissive, and I waited over an hour past my scheduled time."},
  {"id": "5", "text": "Telehealth made it much easier, but I still worry whether they have my full history."}
]