Update app.py
Browse files
app.py
CHANGED
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@@ -15,11 +15,13 @@ import threading
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from sentence_transformers import SentenceTransformer
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import numpy as np
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import faiss
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# --- Konfiguration ---
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CHARGENODE_URL = "https://www.chargenode.eu"
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MAX_CHUNK_SIZE =
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# Kontrollera om vi kör i Hugging Face-miljön
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IS_HUGGINGFACE = os.environ.get("SPACE_ID") is not None
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@@ -69,6 +71,7 @@ embeddings = None
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index = None
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chunks = []
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chunk_sources = []
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# --- Förbättrad loggfunktion ---
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def safe_append_to_log(log_entry):
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@@ -163,29 +166,117 @@ def load_prompt():
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print(f"Fel vid inläsning av prompt.txt: {e}, använder standardprompt")
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return "Du är ChargeNode's AI-assistent. Svara på frågor om ChargeNode's produkter och tjänster baserat på den tillhandahållna informationen."
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#
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def prepare_chunks(text_data):
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"""Delar upp texten i mindre segment för embedding och sökning."""
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chunks, sources = [], []
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for source, text in text_data.items():
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paragraphs = [p for p in text.split("\n") if p.strip()]
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else:
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return chunks, sources
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def initialize_embeddings():
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"""Initierar SentenceTransformer och FAISS-index vid första anrop."""
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global embedder, embeddings, index, chunks, chunk_sources
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if embedder is None:
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print("Initierar SentenceTransformer och FAISS-index...")
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@@ -203,12 +294,62 @@ def initialize_embeddings():
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index = faiss.IndexFlatIP(embeddings.shape[1])
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index.add(embeddings)
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print("FAISS-index klart")
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def retrieve_context(query, k=RETRIEVAL_K):
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"""Hämtar relevant kontext för frågor."""
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# Säkerställ att modeller är laddade
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initialize_embeddings()
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query_embedding = embedder.encode([query], convert_to_numpy=True)
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query_embedding /= np.linalg.norm(query_embedding)
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D, I = index.search(query_embedding, k)
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@@ -244,7 +385,7 @@ Min fråga är: {query}"""
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try:
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# Använd Claude Haiku med RAG-baserad kontext
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response = anthropic_client.messages.create(
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model="claude-3-
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max_tokens=500,
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temperature=0.3,
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system=system_prompt,
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@@ -605,9 +746,7 @@ except Exception as e:
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# --- Gradio UI ---
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initial_chat = [{"role": "assistant", "content": "Detta är ChargeNode's AI bot. Hur kan jag hjälpa dig idag?"}]
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# BEHÅLL DESKTOP LAYOUT - FIXA MOBIL-SCROLLING OCH LAYOUT
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custom_css = """
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/* DESKTOP LAYOUT - BEHÅLLS EXAKT SOM URSPRUNGLIG */
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body {background-color: #f7f7f7; font-family: Arial, sans-serif; margin: 0; padding: 0;}
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h1 {font-family: Helvetica, sans-serif; color: #2a9d8f; text-align: center; margin-bottom: 0.5em;}
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.gradio-container {max-width: 400px; margin: 0; padding: 10px; position: fixed; bottom: 20px; right: 20px; box-shadow: 0px 0px 10px rgba(0, 0, 0, 0.1); border-radius: 10px; background-color: #fff;}
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@@ -620,7 +759,6 @@ h1 {font-family: Helvetica, sans-serif; color: #2a9d8f; text-align: center; marg
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.gr-form {padding: 10px; border: 1px solid #eee; border-radius: 4px; margin-bottom: 10px;}
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.chat-preview {max-height: 150px; overflow-y: auto; border: 1px solid #eee; padding: 8px; margin-top: 10px; font-size: 12px; background-color: #f9f9f9;}
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.success-message {font-size: 16px; font-weight: normal; margin-bottom: 15px;}
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/* Dölj Gradio-footer */
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footer {display: none !important;}
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.footer {display: none !important;}
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@@ -628,427 +766,9 @@ footer {display: none !important;}
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.gradio-footer {display: none !important;}
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.gradio-container .footer {display: none !important;}
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.gradio-container .gr-footer {display: none !important;}
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/* MOBIL-ANPASSNINGAR - FOKUS PÅ SCROLLNING OCH KOMPAKT LAYOUT */
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@media (max-width: 768px) {
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/* Aggressiv scrollning-fix för mobil iframe */
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html {
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width: 100% !important;
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height: 100% !important;
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margin: 0 !important;
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padding: 0 !important;
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overflow: auto !important;
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-webkit-overflow-scrolling: touch !important;
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-ms-overflow-style: -ms-autohiding-scrollbar !important;
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}
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body {
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width: 100% !important;
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height: 100% !important;
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margin: 0 !important;
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padding: 0 !important;
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overflow-y: auto !important;
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overflow-x: hidden !important;
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background-color: #ffffff !important;
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-webkit-overflow-scrolling: touch !important;
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-ms-overflow-style: -ms-autohiding-scrollbar !important;
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position: relative !important;
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}
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/* Gradio app ska tillåta scrollning */
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.gradio-app {
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width: 100% !important;
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min-height: 100vh !important;
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margin: 0 !important;
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padding: 0 !important;
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overflow: visible !important;
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position: relative !important;
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}
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/* Container för mobil - naturlig scroll layout */
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.gradio-container {
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position: static !important; /* Viktigt: static för naturlig scroll */
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width: 100% !important;
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min-height: 100vh !important;
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max-width: none !important;
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margin: 0 !important;
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padding: 8px !important;
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box-shadow: none !important;
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border-radius: 0 !important;
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background-color: #ffffff !important;
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display: block !important; /* Block istället för flex för bättre scroll */
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box-sizing: border-box !important;
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overflow: visible !important;
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}
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/* Minimera header-utrymme */
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.gradio-container > .gr-markdown:first-child {
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display: block !important;
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font-size: 12px !important;
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line-height: 1.2 !important;
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margin: 0 0 4px 0 !important;
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padding: 4px 8px !important;
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background-color: #f8f9fa !important;
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border-radius: 4px !important;
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text-align: center !important;
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}
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/* Chat-grupper med naturlig höjd */
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.gradio-container > .gr-group {
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display: block !important;
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margin: 4px 0 !important;
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padding: 0 !important;
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overflow: visible !important;
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}
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/* Chatbot med fast höjd för scroll och mindre text */
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#chatbot_conversation {
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display: block !important;
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height: 300px !important; /* Fast höjd istället för flex */
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min-height: 300px !important;
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max-height: 300px !important;
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margin: 0 0 8px 0 !important;
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padding: 6px !important;
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overflow-y: auto !important;
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overflow-x: hidden !important;
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border: 1px solid #e9ecef !important;
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border-radius: 4px !important;
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background-color: #ffffff !important;
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-webkit-overflow-scrolling: touch !important;
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-ms-overflow-style: -ms-autohiding-scrollbar !important;
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font-size: 13px !important; /* Mindre text för mer innehåll */
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line-height: 1.3 !important; /* Kompaktare rader */
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}
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/* Specifik styling för meddelanden i chatbot */
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#chatbot_conversation .message,
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#chatbot_conversation .bot,
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#chatbot_conversation .user,
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#chatbot_conversation div,
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#chatbot_conversation p {
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font-size: 13px !important;
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line-height: 1.3 !important;
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margin: 2px 0 !important;
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padding: 3px !important;
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}
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/* Användarmeddelanden */
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#chatbot_conversation .user {
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background-color: #e3f2fd !important;
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border-radius: 8px 8px 2px 8px !important;
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margin: 2px 0 2px 20px !important;
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padding: 6px 8px !important;
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font-size: 13px !important;
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}
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/* Bot-meddelanden */
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#chatbot_conversation .bot {
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background-color: #f5f5f5 !important;
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border-radius: 8px 8px 8px 2px !important;
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margin: 2px 20px 2px 0 !important;
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padding: 6px 8px !important;
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font-size: 13px !important;
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}
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/* Alla text-element i chatbot */
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#chatbot_conversation * {
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font-size: 13px !important;
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line-height: 1.3 !important;
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}
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/* Input och knappar */
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.gradio-container .gr-row {
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display: block !important;
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margin: 4px 0 !important;
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overflow: visible !important;
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}
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/* Textbox för mobil */
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.gr-textbox {
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margin: 0 0 4px 0 !important;
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display: block !important;
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}
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.gr-textbox textarea {
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font-size: 16px !important;
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padding: 8px !important;
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border: 1px solid #e9ecef !important;
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border-radius: 4px !important;
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resize: none !important;
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width: 100% !important;
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box-sizing: border-box !important;
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min-height: 38px !important;
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max-height: 76px !important;
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overflow-y: auto !important;
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-webkit-overflow-scrolling: touch !important;
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}
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.gr-textbox textarea:focus {
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border-color: #2a9d8f !important;
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outline: none !important;
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}
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/* Knappar med block layout och bättre touch */
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.gr-button {
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display: block !important;
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width: 100% !important;
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padding: 12px 16px !important; /* Större padding för touch */
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margin: 6px 0 !important; /* Mer utrymme mellan knappar */
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font-size: 16px !important; /* Större text för läsbarhet */
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min-height: 48px !important; /* Minst 48px för touch targets */
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border-radius: 6px !important;
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box-sizing: border-box !important;
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white-space: nowrap !important;
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overflow: hidden !important;
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text-overflow: ellipsis !important;
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cursor: pointer !important;
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user-select: none !important; /* Förhindra textmarkering */
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-webkit-user-select: none !important;
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-webkit-tap-highlight-color: rgba(0,0,0,0.1) !important; /* Touch feedback */
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touch-action: manipulation !important; /* Förbättra touch responsiveness */
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}
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/* Active state för knappar */
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.gr-button:active {
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background-color: #1a7068 !important;
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transform: scale(0.98) !important;
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}
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/* Support button specifik styling */
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.support-btn {
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background-color: #000000 !important;
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color: #ffffff !important;
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}
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.support-btn:active {
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background-color: #333333 !important;
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}
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/* Knapp-kolumner */
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.gradio-container .gr-column {
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display: block !important;
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width: 100% !important;
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margin: 0 !important;
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padding: 2px 0 !important;
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}
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/* Support-formulär med scrolling */
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.gr-form {
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display: block !important;
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padding: 8px !important;
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margin: 4px 0 !important;
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border-radius: 4px !important;
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background-color: #f8f9fa !important;
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overflow: visible !important;
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}
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.gr-form .gr-textbox {
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margin: 4px 0 !important;
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}
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.gr-form .gr-textbox input,
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.gr-form .gr-textbox textarea {
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font-size: 16px !important;
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padding: 8px !important;
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border-radius: 4px !important;
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}
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/* Chat preview med scrolling */
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.chat-preview {
|
| 858 |
-
max-height: 80px !important;
|
| 859 |
-
font-size: 11px !important;
|
| 860 |
-
padding: 6px !important;
|
| 861 |
-
margin: 4px 0 !important;
|
| 862 |
-
border-radius: 4px !important;
|
| 863 |
-
background-color: #f1f3f4 !important;
|
| 864 |
-
overflow-y: auto !important;
|
| 865 |
-
-webkit-overflow-scrolling: touch !important;
|
| 866 |
-
}
|
| 867 |
-
|
| 868 |
-
/* Success message */
|
| 869 |
-
.success-message {
|
| 870 |
-
font-size: 14px !important;
|
| 871 |
-
padding: 8px !important;
|
| 872 |
-
text-align: center !important;
|
| 873 |
-
margin: 8px 0 !important;
|
| 874 |
-
background-color: #d1e7dd !important;
|
| 875 |
-
border-radius: 4px !important;
|
| 876 |
-
color: #0f5132 !important;
|
| 877 |
-
}
|
| 878 |
-
|
| 879 |
-
/* Förhindra zoom på iOS */
|
| 880 |
-
input, textarea, select {
|
| 881 |
-
font-size: 16px !important;
|
| 882 |
-
}
|
| 883 |
-
}
|
| 884 |
-
|
| 885 |
-
/* Extra kompakt för mycket små skärmar */
|
| 886 |
-
@media (max-width: 480px) {
|
| 887 |
-
.gradio-container {
|
| 888 |
-
padding: 4px !important;
|
| 889 |
-
}
|
| 890 |
-
|
| 891 |
-
.gradio-container > .gr-markdown:first-child {
|
| 892 |
-
font-size: 11px !important;
|
| 893 |
-
padding: 3px 6px !important;
|
| 894 |
-
margin: 0 0 3px 0 !important;
|
| 895 |
-
}
|
| 896 |
-
|
| 897 |
-
#chatbot_conversation {
|
| 898 |
-
padding: 4px !important;
|
| 899 |
-
min-height: 250px !important;
|
| 900 |
-
}
|
| 901 |
-
|
| 902 |
-
.gr-button {
|
| 903 |
-
padding: 8px 10px !important;
|
| 904 |
-
font-size: 13px !important;
|
| 905 |
-
min-height: 36px !important;
|
| 906 |
-
}
|
| 907 |
-
|
| 908 |
-
.gr-textbox textarea {
|
| 909 |
-
padding: 6px !important;
|
| 910 |
-
min-height: 32px !important;
|
| 911 |
-
}
|
| 912 |
-
}
|
| 913 |
"""
|
| 914 |
|
| 915 |
-
with gr.Blocks(
|
| 916 |
-
css=custom_css,
|
| 917 |
-
title="ChargeNode Kundtjänst",
|
| 918 |
-
head='<meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=yes">',
|
| 919 |
-
js="""
|
| 920 |
-
function initMobileEventFix() {
|
| 921 |
-
// Framtvinga scrollning på mobil i iframe
|
| 922 |
-
if (/iPhone|iPad|iPod|Android/i.test(navigator.userAgent)) {
|
| 923 |
-
document.body.style.overflow = 'auto';
|
| 924 |
-
document.documentElement.style.overflow = 'auto';
|
| 925 |
-
document.body.style.webkitOverflowScrolling = 'touch';
|
| 926 |
-
|
| 927 |
-
// Fix för touch events på knappar
|
| 928 |
-
const buttons = document.querySelectorAll('.gr-button, button');
|
| 929 |
-
buttons.forEach(button => {
|
| 930 |
-
// Lägg till touch events för bättre responsiveness
|
| 931 |
-
button.addEventListener('touchstart', function(e) {
|
| 932 |
-
this.style.backgroundColor = '#1a7068';
|
| 933 |
-
}, {passive: true});
|
| 934 |
-
|
| 935 |
-
button.addEventListener('touchend', function(e) {
|
| 936 |
-
this.style.backgroundColor = '';
|
| 937 |
-
// Forcera click event
|
| 938 |
-
setTimeout(() => {
|
| 939 |
-
this.click();
|
| 940 |
-
}, 50);
|
| 941 |
-
}, {passive: true});
|
| 942 |
-
|
| 943 |
-
// Förhindra dubbel-hantering
|
| 944 |
-
button.addEventListener('click', function(e) {
|
| 945 |
-
if (e.isTrusted === false) return; // Skippa syntetiska events
|
| 946 |
-
e.stopPropagation();
|
| 947 |
-
}, true);
|
| 948 |
-
});
|
| 949 |
-
|
| 950 |
-
// Fix för Enter-key på mobil keyboard
|
| 951 |
-
const textareas = document.querySelectorAll('textarea');
|
| 952 |
-
textareas.forEach(textarea => {
|
| 953 |
-
textarea.addEventListener('keydown', function(e) {
|
| 954 |
-
if (e.key === 'Enter' && !e.shiftKey) {
|
| 955 |
-
e.preventDefault();
|
| 956 |
-
// Hitta submit-knappen och trigga den
|
| 957 |
-
const submitBtn = document.querySelector('button[type="submit"], .gr-button');
|
| 958 |
-
if (submitBtn) {
|
| 959 |
-
submitBtn.click();
|
| 960 |
-
}
|
| 961 |
-
}
|
| 962 |
-
});
|
| 963 |
-
|
| 964 |
-
// Lägg till input event för bättre reaktivitet
|
| 965 |
-
textarea.addEventListener('input', function(e) {
|
| 966 |
-
// Trigga Gradio's interna events
|
| 967 |
-
const event = new Event('input', { bubbles: true });
|
| 968 |
-
this.dispatchEvent(event);
|
| 969 |
-
});
|
| 970 |
-
});
|
| 971 |
-
|
| 972 |
-
// Observer för dynamiskt tillagda element
|
| 973 |
-
const observer = new MutationObserver(function(mutations) {
|
| 974 |
-
mutations.forEach(function(mutation) {
|
| 975 |
-
if (mutation.type === 'childList') {
|
| 976 |
-
mutation.addedNodes.forEach(function(node) {
|
| 977 |
-
if (node.nodeType === 1) { // Element node
|
| 978 |
-
// Lägg till event listeners på nya knappar
|
| 979 |
-
const newButtons = node.querySelectorAll('.gr-button, button');
|
| 980 |
-
newButtons.forEach(button => {
|
| 981 |
-
button.addEventListener('touchstart', function(e) {
|
| 982 |
-
this.style.backgroundColor = '#1a7068';
|
| 983 |
-
}, {passive: true});
|
| 984 |
-
|
| 985 |
-
button.addEventListener('touchend', function(e) {
|
| 986 |
-
this.style.backgroundColor = '';
|
| 987 |
-
setTimeout(() => {
|
| 988 |
-
this.click();
|
| 989 |
-
}, 50);
|
| 990 |
-
}, {passive: true});
|
| 991 |
-
});
|
| 992 |
-
|
| 993 |
-
// Lägg till event listeners på nya textareas
|
| 994 |
-
const newTextareas = node.querySelectorAll('textarea');
|
| 995 |
-
newTextareas.forEach(textarea => {
|
| 996 |
-
textarea.addEventListener('keydown', function(e) {
|
| 997 |
-
if (e.key === 'Enter' && !e.shiftKey) {
|
| 998 |
-
e.preventDefault();
|
| 999 |
-
const submitBtn = document.querySelector('button[type="submit"], .gr-button');
|
| 1000 |
-
if (submitBtn) {
|
| 1001 |
-
submitBtn.click();
|
| 1002 |
-
}
|
| 1003 |
-
}
|
| 1004 |
-
});
|
| 1005 |
-
});
|
| 1006 |
-
}
|
| 1007 |
-
});
|
| 1008 |
-
}
|
| 1009 |
-
});
|
| 1010 |
-
});
|
| 1011 |
-
|
| 1012 |
-
// Starta observer
|
| 1013 |
-
observer.observe(document.body, {
|
| 1014 |
-
childList: true,
|
| 1015 |
-
subtree: true
|
| 1016 |
-
});
|
| 1017 |
-
|
| 1018 |
-
// Skicka meddelande till parent om scrollning
|
| 1019 |
-
window.addEventListener('scroll', function() {
|
| 1020 |
-
if (window.parent !== window) {
|
| 1021 |
-
window.parent.postMessage({
|
| 1022 |
-
type: 'gradio-scroll',
|
| 1023 |
-
scrollTop: document.documentElement.scrollTop
|
| 1024 |
-
}, '*');
|
| 1025 |
-
}
|
| 1026 |
-
});
|
| 1027 |
-
|
| 1028 |
-
// Lyssna på meddelanden från parent
|
| 1029 |
-
window.addEventListener('message', function(event) {
|
| 1030 |
-
if (event.data.type === 'scrollToTop') {
|
| 1031 |
-
document.documentElement.scrollTop = 0;
|
| 1032 |
-
document.body.scrollTop = 0;
|
| 1033 |
-
}
|
| 1034 |
-
});
|
| 1035 |
-
|
| 1036 |
-
console.log('Mobile event fixes initialized');
|
| 1037 |
-
}
|
| 1038 |
-
}
|
| 1039 |
-
|
| 1040 |
-
// Kör när sidan laddas och när DOM uppdateras
|
| 1041 |
-
if (document.readyState === 'loading') {
|
| 1042 |
-
document.addEventListener('DOMContentLoaded', initMobileEventFix);
|
| 1043 |
-
} else {
|
| 1044 |
-
initMobileEventFix();
|
| 1045 |
-
}
|
| 1046 |
-
|
| 1047 |
-
// Kör även efter en kort delay för att fånga Gradio-element
|
| 1048 |
-
setTimeout(initMobileEventFix, 1000);
|
| 1049 |
-
setTimeout(initMobileEventFix, 3000);
|
| 1050 |
-
"""
|
| 1051 |
-
) as app:
|
| 1052 |
gr.Markdown("Ställ din fråga om ChargeNodes produkter och tjänster nedan. Om du inte gillar botten, så ring oss gärna på 010 – 205 10 55")
|
| 1053 |
|
| 1054 |
# Chat interface
|
|
@@ -1280,13 +1000,4 @@ initialize_embeddings()
|
|
| 1280 |
print("Embedding-modell och index redo!")
|
| 1281 |
|
| 1282 |
if __name__ == "__main__":
|
| 1283 |
-
app.launch(
|
| 1284 |
-
share=IS_HUGGINGFACE,
|
| 1285 |
-
server_name="0.0.0.0" if IS_HUGGINGFACE else "127.0.0.1",
|
| 1286 |
-
show_error=True,
|
| 1287 |
-
show_api=False,
|
| 1288 |
-
height=600, # Fast höjd för iframe
|
| 1289 |
-
inbrowser=False, # Förhindra automatisk öppning
|
| 1290 |
-
favicon_path=None,
|
| 1291 |
-
app_kwargs={"docs_url": None, "redoc_url": None} # Rensa onödiga endpoints
|
| 1292 |
-
)
|
|
|
|
| 15 |
from sentence_transformers import SentenceTransformer
|
| 16 |
import numpy as np
|
| 17 |
import faiss
|
| 18 |
+
import re
|
| 19 |
|
| 20 |
# --- Konfiguration ---
|
| 21 |
CHARGENODE_URL = "https://www.chargenode.eu"
|
| 22 |
+
MAX_CHUNK_SIZE = 2000 # Ökad chunkstorleken för att bättre hantera FAQ-svar
|
| 23 |
+
CHUNK_OVERLAP = 200 # Nytt: Overlapping chunks för att inte tappa kontext
|
| 24 |
+
RETRIEVAL_K = 5 # Antal chunker att hämta vid varje sökning
|
| 25 |
|
| 26 |
# Kontrollera om vi kör i Hugging Face-miljön
|
| 27 |
IS_HUGGINGFACE = os.environ.get("SPACE_ID") is not None
|
|
|
|
| 71 |
index = None
|
| 72 |
chunks = []
|
| 73 |
chunk_sources = []
|
| 74 |
+
faq_dict = {} # Ny: Dictionary för direktmatchning av vanliga frågor
|
| 75 |
|
| 76 |
# --- Förbättrad loggfunktion ---
|
| 77 |
def safe_append_to_log(log_entry):
|
|
|
|
| 166 |
print(f"Fel vid inläsning av prompt.txt: {e}, använder standardprompt")
|
| 167 |
return "Du är ChargeNode's AI-assistent. Svara på frågor om ChargeNode's produkter och tjänster baserat på den tillhandahållna informationen."
|
| 168 |
|
| 169 |
+
# --- Förbättrad chunking ---
|
| 170 |
def prepare_chunks(text_data):
|
| 171 |
+
"""Delar upp texten i mindre segment för embedding och sökning med särskild hänsyn till FAQ-format."""
|
| 172 |
chunks, sources = [], []
|
| 173 |
+
global faq_dict
|
| 174 |
+
|
| 175 |
for source, text in text_data.items():
|
| 176 |
+
# Split text into paragraph-sized chunks
|
| 177 |
paragraphs = [p for p in text.split("\n") if p.strip()]
|
| 178 |
+
|
| 179 |
+
# Process FAQ-specific content better
|
| 180 |
+
i = 0
|
| 181 |
+
while i < len(paragraphs):
|
| 182 |
+
# Start a new chunk
|
| 183 |
+
current_chunk = ""
|
| 184 |
+
start_idx = i
|
| 185 |
+
|
| 186 |
+
# Check for FAQ format
|
| 187 |
+
if i < len(paragraphs) and paragraphs[i].startswith("Fråga:"):
|
| 188 |
+
question = paragraphs[i][7:].strip() # Extract the question text
|
| 189 |
+
current_chunk = paragraphs[i]
|
| 190 |
+
i += 1
|
| 191 |
+
|
| 192 |
+
# Add content until we reach the next question or MAX_CHUNK_SIZE
|
| 193 |
+
while i < len(paragraphs) and not paragraphs[i].startswith("Fråga:"):
|
| 194 |
+
# Add this paragraph if it doesn't exceed chunk size
|
| 195 |
+
if len(current_chunk) + len(paragraphs[i]) + 1 <= MAX_CHUNK_SIZE:
|
| 196 |
+
current_chunk += "\n" + paragraphs[i]
|
| 197 |
+
else:
|
| 198 |
+
# If we're already processing a FAQ answer, don't break mid-answer
|
| 199 |
+
if "Svar:" in current_chunk:
|
| 200 |
+
# We prefer to keep whole answers together, so let's break only if answer is too long
|
| 201 |
+
if len(current_chunk) > MAX_CHUNK_SIZE * 1.5: # Allow some overflow
|
| 202 |
+
break
|
| 203 |
+
else:
|
| 204 |
+
current_chunk += "\n" + paragraphs[i]
|
| 205 |
+
else:
|
| 206 |
+
break
|
| 207 |
+
i += 1
|
| 208 |
+
|
| 209 |
+
# Store FAQ pairs in the dictionary for direct lookup
|
| 210 |
+
if "Svar:" in current_chunk:
|
| 211 |
+
answer_start = current_chunk.find("Svar:")
|
| 212 |
+
answer_text = current_chunk[answer_start + 5:].strip()
|
| 213 |
+
|
| 214 |
+
# Add variations with common synonyms for payment-related questions
|
| 215 |
+
if any(term in question.lower() for term in ["betalsätt", "betalmetod", "betalmedel", "kort",
|
| 216 |
+
"betalkort", "betalning", "betala"]):
|
| 217 |
+
payment_variations = [
|
| 218 |
+
"hur ändrar jag betalmedel",
|
| 219 |
+
"hur byter jag betalsätt",
|
| 220 |
+
"hur uppdaterar jag mitt betalkort",
|
| 221 |
+
"hur ändrar jag betalmetod",
|
| 222 |
+
"hur byter jag betalningsmetod",
|
| 223 |
+
"hur ändrar jag betalkort"
|
| 224 |
+
]
|
| 225 |
+
for variation in payment_variations:
|
| 226 |
+
faq_dict[variation] = answer_text
|
| 227 |
+
|
| 228 |
+
# Add the original question to the dictionary
|
| 229 |
+
faq_dict[question.lower()] = answer_text
|
| 230 |
else:
|
| 231 |
+
# Handle non-FAQ text using sliding window
|
| 232 |
+
while i < len(paragraphs) and len(current_chunk) + len(paragraphs[i]) + 1 <= MAX_CHUNK_SIZE:
|
| 233 |
+
if current_chunk:
|
| 234 |
+
current_chunk += " " + paragraphs[i]
|
| 235 |
+
else:
|
| 236 |
+
current_chunk = paragraphs[i]
|
| 237 |
+
i += 1
|
| 238 |
+
|
| 239 |
+
# Save the chunk if it has content
|
| 240 |
+
if current_chunk.strip():
|
| 241 |
+
chunks.append(current_chunk.strip())
|
| 242 |
+
sources.append(source)
|
| 243 |
+
|
| 244 |
+
# If we've added a chunk but haven't advanced, we need to move forward
|
| 245 |
+
if i == start_idx:
|
| 246 |
+
i += 1
|
| 247 |
+
|
| 248 |
+
# Create overlapping chunks for better context preservation
|
| 249 |
+
overlap_chunks = []
|
| 250 |
+
overlap_sources = []
|
| 251 |
+
|
| 252 |
+
for j in range(0, len(chunks)):
|
| 253 |
+
overlap_chunks.append(chunks[j])
|
| 254 |
+
overlap_sources.append(sources[j])
|
| 255 |
+
|
| 256 |
+
# Create an overlapping chunk with the next chunk if it exists
|
| 257 |
+
if j < len(chunks) - 1 and chunks[j].endswith(chunks[j+1][:CHUNK_OVERLAP]):
|
| 258 |
+
# Skip if there's already significant overlap
|
| 259 |
+
continue
|
| 260 |
+
|
| 261 |
+
if j < len(chunks) - 1:
|
| 262 |
+
# Calculate available space in the current chunk
|
| 263 |
+
space_left = MAX_CHUNK_SIZE - len(chunks[j])
|
| 264 |
+
|
| 265 |
+
# If there's enough space, add part of the next chunk
|
| 266 |
+
if space_left >= CHUNK_OVERLAP:
|
| 267 |
+
overlap_text = chunks[j] + " " + chunks[j+1][:CHUNK_OVERLAP]
|
| 268 |
+
overlap_chunks.append(overlap_text)
|
| 269 |
+
overlap_sources.append(sources[j])
|
| 270 |
+
|
| 271 |
+
chunks = overlap_chunks
|
| 272 |
+
sources = overlap_sources
|
| 273 |
+
|
| 274 |
+
print(f"Genererade {len(chunks)} chunks med {len(faq_dict)} FAQ-par")
|
| 275 |
return chunks, sources
|
| 276 |
|
| 277 |
def initialize_embeddings():
|
| 278 |
"""Initierar SentenceTransformer och FAISS-index vid första anrop."""
|
| 279 |
+
global embedder, embeddings, index, chunks, chunk_sources, faq_dict
|
| 280 |
|
| 281 |
if embedder is None:
|
| 282 |
print("Initierar SentenceTransformer och FAISS-index...")
|
|
|
|
| 294 |
index = faiss.IndexFlatIP(embeddings.shape[1])
|
| 295 |
index.add(embeddings)
|
| 296 |
print("FAISS-index klart")
|
| 297 |
+
|
| 298 |
+
# Print FAQ dictionary keys for debugging
|
| 299 |
+
print(f"FAQ Dictionary innehåller {len(faq_dict)} nycklar")
|
| 300 |
+
if len(faq_dict) > 0:
|
| 301 |
+
payment_keys = [k for k in faq_dict.keys() if any(term in k for term in ["betalsätt", "betalmetod", "betalmedel"])]
|
| 302 |
+
print(f"Betalningsrelaterade FAQ-nycklar: {payment_keys[:5]}")
|
| 303 |
+
|
| 304 |
+
# Direkt matchningsfunktion för vanliga frågor
|
| 305 |
+
def check_direct_match(query):
|
| 306 |
+
"""Kontrollerar om frågan matchar någon av våra fördefinierade FAQ-svar."""
|
| 307 |
+
query_lower = query.lower().strip('?').strip()
|
| 308 |
+
|
| 309 |
+
# Explicit check for payment method question
|
| 310 |
+
if any(query_lower.startswith(prefix) for prefix in ["hur ändrar jag", "hur byter jag", "hur uppdaterar jag"]) and \
|
| 311 |
+
any(term in query_lower for term in ["betalsätt", "betalmetod", "betalmedel", "betalkort", "kort"]):
|
| 312 |
+
payment_answer = """Så här gör du om du vill byta betalkort:
|
| 313 |
+
1. Gå in i appen.
|
| 314 |
+
2. Tryck på meny och mina betalsätt
|
| 315 |
+
3. Tryck på ersätt kort.
|
| 316 |
+
4. Godkänn våra villkor
|
| 317 |
+
5. Tryck på kortbetalning under "bekräfta för auktorisering"
|
| 318 |
+
6. Lägg in dina nya kort uppgifter
|
| 319 |
+
7. Bekräfta med BankID.
|
| 320 |
+
|
| 321 |
+
OBS! Se till att kortet har pengar och att det är upplåst för internetbetalningar."""
|
| 322 |
+
return payment_answer
|
| 323 |
+
|
| 324 |
+
# Check if query directly matches a FAQ
|
| 325 |
+
if query_lower in faq_dict:
|
| 326 |
+
return faq_dict[query_lower]
|
| 327 |
+
|
| 328 |
+
# Check for close matches using pattern matching
|
| 329 |
+
for key, value in faq_dict.items():
|
| 330 |
+
# Find questions about changing things with synonyms
|
| 331 |
+
if ("ändra" in query_lower or "byta" in query_lower or "uppdatera" in query_lower) and \
|
| 332 |
+
("ändra" in key or "byta" in key or "uppdatera" in key):
|
| 333 |
+
# Check if key and query share important terms
|
| 334 |
+
query_terms = set(query_lower.split())
|
| 335 |
+
key_terms = set(key.split())
|
| 336 |
+
if len(query_terms.intersection(key_terms)) >= 2: # At least 2 words in common
|
| 337 |
+
return value
|
| 338 |
+
|
| 339 |
+
return None
|
| 340 |
|
| 341 |
def retrieve_context(query, k=RETRIEVAL_K):
|
| 342 |
+
"""Hämtar relevant kontext för frågor med direkt matchning för vanliga frågor."""
|
| 343 |
# Säkerställ att modeller är laddade
|
| 344 |
initialize_embeddings()
|
| 345 |
|
| 346 |
+
# Först, kolla efter direktmatchningar för vanliga frågor
|
| 347 |
+
direct_match = check_direct_match(query)
|
| 348 |
+
if direct_match:
|
| 349 |
+
print(f"Direkt matchning hittad för frågan: {query}")
|
| 350 |
+
return f"Fråga: {query}\nSvar: {direct_match}", ["direct_match"]
|
| 351 |
+
|
| 352 |
+
# Om ingen direktmatchning, använd vanlig embedding-sökning
|
| 353 |
query_embedding = embedder.encode([query], convert_to_numpy=True)
|
| 354 |
query_embedding /= np.linalg.norm(query_embedding)
|
| 355 |
D, I = index.search(query_embedding, k)
|
|
|
|
| 385 |
try:
|
| 386 |
# Använd Claude Haiku med RAG-baserad kontext
|
| 387 |
response = anthropic_client.messages.create(
|
| 388 |
+
model="claude-3-7-sonnet-20250219",
|
| 389 |
max_tokens=500,
|
| 390 |
temperature=0.3,
|
| 391 |
system=system_prompt,
|
|
|
|
| 746 |
# --- Gradio UI ---
|
| 747 |
initial_chat = [{"role": "assistant", "content": "Detta är ChargeNode's AI bot. Hur kan jag hjälpa dig idag?"}]
|
| 748 |
|
|
|
|
| 749 |
custom_css = """
|
|
|
|
| 750 |
body {background-color: #f7f7f7; font-family: Arial, sans-serif; margin: 0; padding: 0;}
|
| 751 |
h1 {font-family: Helvetica, sans-serif; color: #2a9d8f; text-align: center; margin-bottom: 0.5em;}
|
| 752 |
.gradio-container {max-width: 400px; margin: 0; padding: 10px; position: fixed; bottom: 20px; right: 20px; box-shadow: 0px 0px 10px rgba(0, 0, 0, 0.1); border-radius: 10px; background-color: #fff;}
|
|
|
|
| 759 |
.gr-form {padding: 10px; border: 1px solid #eee; border-radius: 4px; margin-bottom: 10px;}
|
| 760 |
.chat-preview {max-height: 150px; overflow-y: auto; border: 1px solid #eee; padding: 8px; margin-top: 10px; font-size: 12px; background-color: #f9f9f9;}
|
| 761 |
.success-message {font-size: 16px; font-weight: normal; margin-bottom: 15px;}
|
|
|
|
| 762 |
/* Dölj Gradio-footer */
|
| 763 |
footer {display: none !important;}
|
| 764 |
.footer {display: none !important;}
|
|
|
|
| 766 |
.gradio-footer {display: none !important;}
|
| 767 |
.gradio-container .footer {display: none !important;}
|
| 768 |
.gradio-container .gr-footer {display: none !important;}
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|
| 769 |
"""
|
| 770 |
|
| 771 |
+
with gr.Blocks(css=custom_css, title="ChargeNode Kundtjänst") as app:
|
|
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|
|
|
| 772 |
gr.Markdown("Ställ din fråga om ChargeNodes produkter och tjänster nedan. Om du inte gillar botten, så ring oss gärna på 010 – 205 10 55")
|
| 773 |
|
| 774 |
# Chat interface
|
|
|
|
| 1000 |
print("Embedding-modell och index redo!")
|
| 1001 |
|
| 1002 |
if __name__ == "__main__":
|
| 1003 |
+
app.launch(share=True)
|
|
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