Update app.py
Browse files
app.py
CHANGED
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@@ -9,7 +9,7 @@ import numpy as np
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import faiss
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import pandas as pd
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from huggingface_hub import CommitScheduler
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from datetime import datetime
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import uuid
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from user_agents import parse as parse_ua
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import schedule
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@@ -46,54 +46,6 @@ scheduler = CommitScheduler(
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# --- Globala variabler ---
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last_log = None # Sparar loggdata från senaste svar för feedback
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# Lägg till i början av skriptet med andra globala variabler
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active_sessions = {} # Dictionary för att spåra aktiva sessioner: {session_id: (senaste_tid, meddelanden)}
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# --- Slack Webhook funktionalitet ---
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def send_report_to_slack(subject, content):
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"""Skickar rapport till Slack via webhook."""
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webhook_url = os.environ.get("SLACK_WEBHOOK_URL")
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if not webhook_url:
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print("Slack webhook URL saknas i miljövariabler")
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return False
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try:
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print(f"Skickar rapport till Slack: {subject}")
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# Formatera meddelandet för Slack
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message = {
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"blocks": [
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{
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"type": "header",
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"text": {
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"type": "plain_text",
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"text": subject
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}
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},
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{
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"type": "section",
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"text": {
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"type": "mrkdwn",
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"text": content
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}
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}
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]
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}
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response = requests.post(
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webhook_url,
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json=message,
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headers={"Content-Type": "application/json"}
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)
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if response.status_code == 200:
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print(f"Slack-rapport skickad framgångsrikt")
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return True
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else:
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print(f"Slack-anrop misslyckades: {response.status_code}, {response.text}")
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return False
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except Exception as e:
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print(f"Fel vid sändning till Slack: {type(e).__name__}: {e}")
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return False
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# --- Laddar textkällor ---
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def load_local_files():
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@@ -234,7 +186,44 @@ def vote(data: gr.LikeData):
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with scheduler.lock:
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with open(log_file_path, "a", encoding="utf-8") as log_file:
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log_file.write(json.dumps(log_entry) + "\n")
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return
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# --- Rapportering ---
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@@ -287,260 +276,132 @@ def get_feedback_stats(logs):
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return feedback_count, negative_feedback_examples
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#
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def
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"""
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print("
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try:
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#
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two_weeks_ago = now - timedelta(days=14)
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# Konvertera timestamps till datetime
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for log in logs:
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if 'timestamp' in log:
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try:
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log['datetime'] = datetime.strptime(log['timestamp'], "%Y-%m-%d %H:%M:%S")
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except:
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log['datetime'] = now # Default om formatering misslyckas
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# Filtrera loggar för senaste 24h och 14 dagar
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logs_24h = [log for log in logs if 'datetime' in log and log['datetime'] >= yesterday]
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logs_14d = [log for log in logs if 'datetime' in log and log['datetime'] >= two_weeks_ago]
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# 1. Samla statistik
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conversations = get_latest_conversations(logs)
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feedback_stats, negative_examples = get_feedback_stats(logs)
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# Basinformation
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total_sessions = len(set(log.get('session_id', 'unknown') for log in logs if 'session_id' in log))
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total_questions = sum(1 for log in logs if 'user_message' in log)
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# 24h statistik
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sessions_24h = len(set(log.get('session_id', 'unknown') for log in logs_24h if 'session_id' in log))
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messages_24h = sum(1 for log in logs_24h if 'user_message' in log)
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# Beräkna snitt antal meddelanden per session (om minst en session finns)
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avg_messages_per_session = round(messages_24h / sessions_24h, 2) if sessions_24h > 0 else 0
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# Snittsvarstid
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response_times_24h = [log.get('response_time', 0) for log in logs_24h if 'response_time' in log]
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avg_response_time = round(sum(response_times_24h) / len(response_times_24h), 2) if response_times_24h else 0
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# 14 dagars statistik
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messages_14d = sum(1 for log in logs_14d if 'user_message' in log)
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unique_users_14d = len(set(log.get('user_id', 'unknown') for log in logs_14d if 'user_id' in log))
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# Likes och dislikes
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likes_24h = sum(1 for log in logs_24h if log.get('feedback') == 'up')
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dislikes_24h = sum(1 for log in logs_24h if log.get('feedback') == 'down')
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# Browser-fördelning
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browser_counts = {}
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for log in logs_24h:
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if 'browser' in log:
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browser = log['browser']
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browser_counts[browser] = browser_counts.get(browser, 0) + 1
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content = f"""
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*ChargeNode AI Bot - Statusrapport
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*
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- Unika sessioner
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- Tumme ned senaste 24h: {dislikes_24h}
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- Browser-fördelning senaste 24h: {browser_text}
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*Trender*
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- Totalt antal sessioner: {total_sessions}
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- Totalt antal frågor: {total_questions}
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*De 5 senaste frågorna*
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"""
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# Lägg till de senaste frågorna (begränsa till 5 för Slack)
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for i, conv in enumerate(conversations[:5]):
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content += f"""
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> *Tid:* {conv['timestamp']}
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> *Fråga:* {conv['user_message']}
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> *Svar:* {conv['bot_reply'][:150]}...
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"""
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# Lägg till
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content += f"""
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> *
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> *
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"""
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else:
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content += "_Inga
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success = send_report_to_slack(subject, content)
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if
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print(f"
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return True
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else:
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print("
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return False
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except Exception as e:
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print(f"Fel vid sändning av
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return False
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# Funktion för att skicka en avslutad session till Slack
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def send_session_to_slack(session_id, messages):
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"""Skickar en avslutad chatsession till Slack."""
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if not messages:
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return False
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try:
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user_messages = [msg for msg in messages if msg.get('role') == 'user']
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bot_messages = [msg for msg in messages if msg.get('role') == 'assistant']
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if not user_messages:
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return False # Ingen användarsession att rapportera
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# Räkna feedback
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likes = sum(1 for msg in messages if msg.get('feedback') == 'up')
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dislikes = sum(1 for msg in messages if msg.get('feedback') == 'down')
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# Hämta information om sessionen
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first_msg_time = messages[0].get('timestamp', 'okänd tid')
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last_msg_time = messages[-1].get('timestamp', 'okänd tid')
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# Formatera sessionen för Slack
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subject = f"Avslutad chatsession {session_id[:8]} - {first_msg_time}"
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*Konversation:*
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"""
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# Lägg till konversationen
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for i, msg in enumerate(messages):
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if msg.get('role') == 'user':
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content += f"> *Användare:* {msg.get('content', '')}\n\n"
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elif msg.get('role') == 'assistant':
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content += f"> *Bot:* {msg.get('content', '')[:150]}...\n\n"
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# Skicka till Slack
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success = send_report_to_slack(subject, content)
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return success
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except Exception as e:
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print(f"Fel vid sändning av sessionrapport till Slack: {e}")
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return False
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# Modifiera respond-funktionen för att spåra sessioner
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def respond(message, chat_history, request: gr.Request):
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global last_log, active_sessions
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start = time.time()
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response = generate_answer(message)
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elapsed = round(time.time() - start, 2)
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timestamp = datetime.now().strftime("%Y-%m-%d %H:%M:%S")
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session_id = str(uuid.uuid4())
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user_id = request.client.host if request else "okänd"
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# Resten av din befintliga kod här...
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# Spara sessionsdata för chattrapporter
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if last_log and 'session_id' in last_log:
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# Använd session_id från tidigare logg om det finns
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session_id = last_log.get('session_id')
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# Uppdatera aktiva sessioner
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if session_id not in active_sessions:
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active_sessions[session_id] = {
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'last_activity': datetime.now(),
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'messages': []
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}
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# Lägg till användarfråga
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active_sessions[session_id]['messages'].append({
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'role': 'user',
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'content': message,
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'timestamp': timestamp
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})
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# Lägg till bot-svar
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active_sessions[session_id]['messages'].append({
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'role': 'assistant',
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'content': response,
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'timestamp': timestamp
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})
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# Uppdatera senaste aktivitet
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active_sessions[session_id]['last_activity'] = datetime.now()
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# Fortsätt med din befintliga kod...
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chat_history.append({"role": "user", "content": message})
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chat_history.append({"role": "assistant", "content": response})
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return "", chat_history
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# Periodisk kontroll av inaktiva sessioner
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def check_inactive_sessions():
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"""Kontrollerar efter inaktiva sessioner och skickar dem till Slack."""
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now = datetime.now()
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sessions_to_remove = []
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for session_id, session_data in active_sessions.items():
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last_activity = session_data['last_activity']
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inactive_time = (now - last_activity).total_seconds() / 60 # i minuter
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if inactive_time >= 2: # Inaktiv i minst 2 minuter
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# Skicka sessionen till Slack
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send_session_to_slack(session_id, session_data['messages'])
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sessions_to_remove.append(session_id)
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# Ta bort skickade sessioner
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for session_id in sessions_to_remove:
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del active_sessions[session_id]
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# Uppdatera schemaläggningsfunktionen för att kontrollera inaktiva sessioner
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def run_scheduler():
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"""Kör schemaläggaren i en separat tråd."""
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# Schemalägga rapporter till Slack
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schedule.every().day.at("09:32").do(send_status_slack)
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schedule.every().day.at("15:00").do(send_status_slack)
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schedule.every().day.at("08:00").do(send_status_slack)
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# Kontrollera inaktiva sessioner var 30:e sekund
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schedule.every(30).seconds.do(check_inactive_sessions)
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while True:
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schedule.run_pending()
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time.sleep(10) # Kontrollera var 10:e sekund
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def send_support_to_slack(områdeskod, uttagsnummer, email, chat_history):
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"""Skickar en supportförfrågan till Slack."""
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try:
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if msg['role'] == 'user':
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chat_content += f">*Användare:* {msg['content']}\n\n"
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elif msg['role'] == 'assistant':
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chat_content += f">*Bot:* {msg['content']}\n\n"
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# Skapa rubrik och innehåll
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"""
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| 572 |
except Exception as e:
|
| 573 |
print(f"Fel vid sändning av support till Slack: {type(e).__name__}: {e}")
|
| 574 |
return False
|
| 575 |
|
| 576 |
# --- Schemaläggning av rapporter ---
|
| 577 |
def run_scheduler():
|
| 578 |
-
"""Kör schemaläggaren i en separat tråd."""
|
| 579 |
-
#
|
| 580 |
-
schedule.every().day.at("
|
| 581 |
-
schedule.every().day.at("
|
| 582 |
-
schedule.every().day.at("
|
| 583 |
|
| 584 |
while True:
|
| 585 |
schedule.run_pending()
|
| 586 |
time.sleep(60) # Kontrollera varje minut
|
| 587 |
|
| 588 |
-
# Starta schemaläggaren i en separat tråd
|
| 589 |
scheduler_thread = threading.Thread(target=run_scheduler, daemon=True)
|
| 590 |
scheduler_thread.start()
|
| 591 |
|
| 592 |
-
#
|
| 593 |
try:
|
| 594 |
-
|
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|
| 595 |
except Exception as e:
|
| 596 |
-
print(f"Kunde inte skicka
|
| 597 |
|
| 598 |
-
# --- Gradio
|
| 599 |
initial_chat = [{"role": "assistant", "content": "Detta är ChargeNode's AI bot. Hur kan jag hjälpa dig idag?"}]
|
| 600 |
|
| 601 |
custom_css = """
|
|
@@ -605,13 +503,12 @@ h1 {font-family: Helvetica, sans-serif; color: #2a9d8f; text-align: center; marg
|
|
| 605 |
#chatbot_conversation { max-height: 300px; overflow-y: auto; }
|
| 606 |
.gr-button {background-color: #2a9d8f; color: #fff; border: none; border-radius: 4px; padding: 8px 16px; margin: 5px;}
|
| 607 |
.gr-button:hover {background-color: #264653;}
|
| 608 |
-
.support-btn {background-color: #
|
| 609 |
-
.support-btn:hover {background-color: #
|
| 610 |
.flex-row {display: flex; flex-direction: row; gap: 5px;}
|
| 611 |
.gr-form {padding: 10px; border: 1px solid #eee; border-radius: 4px; margin-bottom: 10px;}
|
| 612 |
.chat-preview {max-height: 150px; overflow-y: auto; border: 1px solid #eee; padding: 8px; margin-top: 10px; font-size: 12px; background-color: #f9f9f9;}
|
| 613 |
.success-message {font-size: 16px; font-weight: normal; margin-bottom: 15px;}
|
| 614 |
-
|
| 615 |
/* Dölj Gradio-footer */
|
| 616 |
footer {display: none !important;}
|
| 617 |
.footer {display: none !important;}
|
|
@@ -656,7 +553,7 @@ with gr.Blocks(css=custom_css, title="ChargeNode Kundtjänst") as app:
|
|
| 656 |
|
| 657 |
# Success message (initially hidden)
|
| 658 |
with gr.Group(visible=False) as success_interface:
|
| 659 |
-
gr.Markdown("Tack för att du kontaktar
|
| 660 |
back_to_chat_btn = gr.Button("Tillbaka till chatten")
|
| 661 |
|
| 662 |
def respond(message, chat_history, request: gr.Request):
|
|
@@ -667,6 +564,11 @@ with gr.Blocks(css=custom_css, title="ChargeNode Kundtjänst") as app:
|
|
| 667 |
|
| 668 |
timestamp = datetime.now().strftime("%Y-%m-%d %H:%M:%S")
|
| 669 |
session_id = str(uuid.uuid4())
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|
| 670 |
user_id = request.client.host if request else "okänd"
|
| 671 |
|
| 672 |
ua_str = request.headers.get("user-agent", "")
|
|
@@ -702,6 +604,55 @@ with gr.Blocks(css=custom_css, title="ChargeNode Kundtjänst") as app:
|
|
| 702 |
log_file.write(json.dumps(log_data) + "\n")
|
| 703 |
last_log = log_data
|
| 704 |
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|
| 705 |
chat_history.append({"role": "user", "content": message})
|
| 706 |
chat_history.append({"role": "assistant", "content": response})
|
| 707 |
return "", chat_history
|
|
|
|
| 9 |
import faiss
|
| 10 |
import pandas as pd
|
| 11 |
from huggingface_hub import CommitScheduler
|
| 12 |
+
from datetime import datetime, timedelta
|
| 13 |
import uuid
|
| 14 |
from user_agents import parse as parse_ua
|
| 15 |
import schedule
|
|
|
|
| 46 |
|
| 47 |
# --- Globala variabler ---
|
| 48 |
last_log = None # Sparar loggdata från senaste svar för feedback
|
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|
| 49 |
|
| 50 |
# --- Laddar textkällor ---
|
| 51 |
def load_local_files():
|
|
|
|
| 186 |
with scheduler.lock:
|
| 187 |
with open(log_file_path, "a", encoding="utf-8") as log_file:
|
| 188 |
log_file.write(json.dumps(log_entry) + "\n")
|
| 189 |
+
|
| 190 |
+
# Skicka feedback till Slack
|
| 191 |
+
try:
|
| 192 |
+
webhook_url = os.environ.get("SLACK_WEBHOOK_URL")
|
| 193 |
+
if webhook_url and feedback_type == "down": # Skicka bara negativ feedback
|
| 194 |
+
feedback_message = {
|
| 195 |
+
"blocks": [
|
| 196 |
+
{
|
| 197 |
+
"type": "header",
|
| 198 |
+
"text": {
|
| 199 |
+
"type": "plain_text",
|
| 200 |
+
"text": "⚠️ Negativ feedback registrerad"
|
| 201 |
+
}
|
| 202 |
+
},
|
| 203 |
+
{
|
| 204 |
+
"type": "section",
|
| 205 |
+
"text": {
|
| 206 |
+
"type": "mrkdwn",
|
| 207 |
+
"text": f"*Fråga:* {last_log.get('user_message', 'Okänd fråga')}"
|
| 208 |
+
}
|
| 209 |
+
},
|
| 210 |
+
{
|
| 211 |
+
"type": "section",
|
| 212 |
+
"text": {
|
| 213 |
+
"type": "mrkdwn",
|
| 214 |
+
"text": f"*Svar:* {log_entry.get('bot_reply', 'Okänt svar')[:300]}{'...' if len(log_entry.get('bot_reply', '')) > 300 else ''}"
|
| 215 |
+
}
|
| 216 |
+
}
|
| 217 |
+
]
|
| 218 |
+
}
|
| 219 |
+
# Skicka asynkront
|
| 220 |
+
threading.Thread(
|
| 221 |
+
target=lambda: requests.post(webhook_url, json=feedback_message),
|
| 222 |
+
daemon=True
|
| 223 |
+
).start()
|
| 224 |
+
except Exception as e:
|
| 225 |
+
print(f"Kunde inte skicka feedback till Slack: {e}")
|
| 226 |
+
|
| 227 |
return
|
| 228 |
|
| 229 |
# --- Rapportering ---
|
|
|
|
| 276 |
|
| 277 |
return feedback_count, negative_feedback_examples
|
| 278 |
|
| 279 |
+
# --- Slack-integration ---
|
| 280 |
+
def simple_status_report():
|
| 281 |
+
"""Förenklad statusrapport som garanterar att data skickas."""
|
| 282 |
+
print("Skickar förenklad statusrapport till Slack...")
|
| 283 |
|
| 284 |
try:
|
| 285 |
+
# Läs loggfilen rad för rad för att undvika JSON-parsningsproblem
|
| 286 |
+
messages = []
|
| 287 |
+
sessions = set()
|
| 288 |
+
users = set()
|
| 289 |
+
feedback_up = 0
|
| 290 |
+
feedback_down = 0
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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|
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|
|
|
|
|
|
|
|
|
|
|
| 291 |
|
| 292 |
+
try:
|
| 293 |
+
with open(log_file_path, "r", encoding="utf-8") as f:
|
| 294 |
+
for line in f:
|
| 295 |
+
try:
|
| 296 |
+
# Försök tolka JSON-data
|
| 297 |
+
data = json.loads(line.strip())
|
| 298 |
+
|
| 299 |
+
# Samla grundläggande statistik direkt från rå data
|
| 300 |
+
if 'user_message' in data:
|
| 301 |
+
messages.append(data)
|
| 302 |
+
if 'session_id' in data:
|
| 303 |
+
sessions.add(data['session_id'])
|
| 304 |
+
if 'user_id' in data:
|
| 305 |
+
users.add(data['user_id'])
|
| 306 |
+
if 'feedback' in data:
|
| 307 |
+
if data['feedback'] == 'up':
|
| 308 |
+
feedback_up += 1
|
| 309 |
+
elif data['feedback'] == 'down':
|
| 310 |
+
feedback_down += 1
|
| 311 |
+
except json.JSONDecodeError:
|
| 312 |
+
continue # Hoppa över ogiltiga rader
|
| 313 |
+
except Exception as e:
|
| 314 |
+
# Om filläsning misslyckas helt, rapportera detta
|
| 315 |
+
webhook_url = os.environ.get("SLACK_WEBHOOK_URL")
|
| 316 |
+
error_payload = {
|
| 317 |
+
"text": f"⚠️ *Fel vid läsning av loggfil:* {str(e)}"
|
| 318 |
+
}
|
| 319 |
+
requests.post(webhook_url, json=error_payload)
|
| 320 |
+
return False
|
| 321 |
+
|
| 322 |
+
# Skapa enkel statistik som garanterat fungerar
|
| 323 |
+
now = datetime.now().strftime("%Y-%m-%d %H:%M:%S")
|
| 324 |
+
subject = f"ChargeNode AI Bot - Status {now}"
|
| 325 |
|
| 326 |
content = f"""
|
| 327 |
+
*ChargeNode AI Bot - Statusrapport*
|
| 328 |
+
|
| 329 |
+
*Basstatistik* (direkt från loggfiler)
|
| 330 |
+
- Tidpunkt: {now}
|
| 331 |
+
- Totalt antal meddelanden: {len(messages)}
|
| 332 |
+
- Unika sessioner: {len(sessions)}
|
| 333 |
+
- Unika användare: {len(users)}
|
| 334 |
+
- Tumme upp: {feedback_up}
|
| 335 |
+
- Tumme ned: {feedback_down}
|
| 336 |
+
|
| 337 |
+
*Senaste aktivitet*
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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|
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|
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|
|
|
|
|
|
|
|
|
|
|
|
|
| 338 |
"""
|
| 339 |
|
| 340 |
+
# Lägg till de 3 senaste meddelandena (om det finns några)
|
| 341 |
+
recent_messages = sorted(messages, key=lambda x: x.get('timestamp', ''), reverse=True)[:3]
|
| 342 |
+
if recent_messages:
|
| 343 |
+
for msg in recent_messages:
|
| 344 |
+
user_message = msg.get('user_message', 'Okänd fråga')
|
| 345 |
+
bot_reply = msg.get('bot_reply', 'Okänt svar')
|
| 346 |
+
timestamp = msg.get('timestamp', 'Okänd tid')
|
| 347 |
+
|
| 348 |
content += f"""
|
| 349 |
+
> *Tid:* {timestamp}
|
| 350 |
+
> *Fråga:* {user_message[:100]}{"..." if len(user_message) > 100 else ""}
|
| 351 |
+
> *Svar:* {bot_reply[:100]}{"..." if len(bot_reply) > 100 else ""}
|
| 352 |
"""
|
| 353 |
else:
|
| 354 |
+
content += "_Inga meddelanden hittades_"
|
| 355 |
+
|
| 356 |
+
# Skicka till Slack med enkel webhook
|
| 357 |
+
webhook_url = os.environ.get("SLACK_WEBHOOK_URL")
|
| 358 |
+
if not webhook_url:
|
| 359 |
+
print("Slack webhook URL saknas")
|
| 360 |
+
return False
|
| 361 |
+
|
| 362 |
+
payload = {
|
| 363 |
+
"blocks": [
|
| 364 |
+
{
|
| 365 |
+
"type": "header",
|
| 366 |
+
"text": {
|
| 367 |
+
"type": "plain_text",
|
| 368 |
+
"text": subject
|
| 369 |
+
}
|
| 370 |
+
},
|
| 371 |
+
{
|
| 372 |
+
"type": "section",
|
| 373 |
+
"text": {
|
| 374 |
+
"type": "mrkdwn",
|
| 375 |
+
"text": content
|
| 376 |
+
}
|
| 377 |
+
}
|
| 378 |
+
]
|
| 379 |
+
}
|
| 380 |
|
| 381 |
+
response = requests.post(webhook_url, json=payload)
|
|
|
|
| 382 |
|
| 383 |
+
if response.status_code == 200:
|
| 384 |
+
print(f"Förenklad statusrapport skickad till Slack: {now}")
|
| 385 |
return True
|
| 386 |
else:
|
| 387 |
+
print(f"Slack-anrop misslyckades: {response.status_code}, {response.text}")
|
| 388 |
return False
|
| 389 |
+
|
| 390 |
except Exception as e:
|
| 391 |
+
print(f"Fel vid sändning av förenklad statusrapport: {e}")
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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|
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|
|
|
|
|
|
| 392 |
|
| 393 |
+
# Skicka felmeddelande till Slack som sista utväg
|
| 394 |
+
try:
|
| 395 |
+
webhook_url = os.environ.get("SLACK_WEBHOOK_URL")
|
| 396 |
+
error_payload = {
|
| 397 |
+
"text": f"⚠️ *Fel vid generering av statusrapport:* {str(e)}"
|
| 398 |
+
}
|
| 399 |
+
requests.post(webhook_url, json=error_payload)
|
| 400 |
+
except:
|
| 401 |
+
pass
|
| 402 |
+
|
|
|
|
|
|
|
|
|
|
|
|
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|
|
|
|
|
|
|
|
|
|
|
| 403 |
return False
|
| 404 |
|
|
|
|
|
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|
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|
| 405 |
def send_support_to_slack(områdeskod, uttagsnummer, email, chat_history):
|
| 406 |
"""Skickar en supportförfrågan till Slack."""
|
| 407 |
try:
|
|
|
|
| 411 |
if msg['role'] == 'user':
|
| 412 |
chat_content += f">*Användare:* {msg['content']}\n\n"
|
| 413 |
elif msg['role'] == 'assistant':
|
| 414 |
+
chat_content += f">*Bot:* {msg['content'][:300]}{'...' if len(msg['content']) > 300 else ''}\n\n"
|
| 415 |
|
| 416 |
# Skapa rubrik och innehåll
|
| 417 |
+
webhook_url = os.environ.get("SLACK_WEBHOOK_URL")
|
| 418 |
+
if not webhook_url:
|
| 419 |
+
print("Slack webhook URL saknas")
|
| 420 |
+
return False
|
| 421 |
+
|
| 422 |
+
payload = {
|
| 423 |
+
"blocks": [
|
| 424 |
+
{
|
| 425 |
+
"type": "header",
|
| 426 |
+
"text": {
|
| 427 |
+
"type": "plain_text",
|
| 428 |
+
"text": f"Support förfrågan - {datetime.now().strftime('%Y-%m-%d %H:%M')}"
|
| 429 |
+
}
|
| 430 |
+
},
|
| 431 |
+
{
|
| 432 |
+
"type": "section",
|
| 433 |
+
"fields": [
|
| 434 |
+
{
|
| 435 |
+
"type": "mrkdwn",
|
| 436 |
+
"text": f"*Områdeskod:* {områdeskod or 'Ej angiven'}"
|
| 437 |
+
},
|
| 438 |
+
{
|
| 439 |
+
"type": "mrkdwn",
|
| 440 |
+
"text": f"*Uttagsnummer:* {uttagsnummer or 'Ej angiven'}"
|
| 441 |
+
},
|
| 442 |
+
{
|
| 443 |
+
"type": "mrkdwn",
|
| 444 |
+
"text": f"*Email:* {email}"
|
| 445 |
+
},
|
| 446 |
+
{
|
| 447 |
+
"type": "mrkdwn",
|
| 448 |
+
"text": f"*Tidpunkt:* {datetime.now().strftime('%Y-%m-%d %H:%M:%S')}"
|
| 449 |
+
}
|
| 450 |
+
]
|
| 451 |
+
},
|
| 452 |
+
{
|
| 453 |
+
"type": "section",
|
| 454 |
+
"text": {
|
| 455 |
+
"type": "mrkdwn",
|
| 456 |
+
"text": "*Chatthistorik:*\n" + chat_content
|
| 457 |
+
}
|
| 458 |
+
}
|
| 459 |
+
]
|
| 460 |
+
}
|
| 461 |
|
| 462 |
+
response = requests.post(webhook_url, json=payload)
|
| 463 |
+
if response.status_code == 200:
|
| 464 |
+
print("Support-förfrågan skickad till Slack")
|
| 465 |
+
return True
|
| 466 |
+
else:
|
| 467 |
+
print(f"Slack-anrop för support misslyckades: {response.status_code}, {response.text}")
|
| 468 |
+
return False
|
| 469 |
except Exception as e:
|
| 470 |
print(f"Fel vid sändning av support till Slack: {type(e).__name__}: {e}")
|
| 471 |
return False
|
| 472 |
|
| 473 |
# --- Schemaläggning av rapporter ---
|
| 474 |
def run_scheduler():
|
| 475 |
+
"""Kör schemaläggaren i en separat tråd med förenklad statusrapportering."""
|
| 476 |
+
# Använd den förenklade funktionen för rapportering
|
| 477 |
+
schedule.every().day.at("08:00").do(simple_status_report)
|
| 478 |
+
schedule.every().day.at("12:00").do(simple_status_report)
|
| 479 |
+
schedule.every().day.at("17:00").do(simple_status_report)
|
| 480 |
|
| 481 |
while True:
|
| 482 |
schedule.run_pending()
|
| 483 |
time.sleep(60) # Kontrollera varje minut
|
| 484 |
|
| 485 |
+
# Starta schemaläggaren i en separat tråd
|
| 486 |
scheduler_thread = threading.Thread(target=run_scheduler, daemon=True)
|
| 487 |
scheduler_thread.start()
|
| 488 |
|
| 489 |
+
# Kör en statusrapport direkt vid uppstart för att verifiera att allt fungerar
|
| 490 |
try:
|
| 491 |
+
print("Försöker skicka startrapport till Slack...")
|
| 492 |
+
simple_status_report()
|
| 493 |
except Exception as e:
|
| 494 |
+
print(f"Kunde inte skicka startrapport: {e}")
|
| 495 |
|
| 496 |
+
# --- Gradio UI ---
|
| 497 |
initial_chat = [{"role": "assistant", "content": "Detta är ChargeNode's AI bot. Hur kan jag hjälpa dig idag?"}]
|
| 498 |
|
| 499 |
custom_css = """
|
|
|
|
| 503 |
#chatbot_conversation { max-height: 300px; overflow-y: auto; }
|
| 504 |
.gr-button {background-color: #2a9d8f; color: #fff; border: none; border-radius: 4px; padding: 8px 16px; margin: 5px;}
|
| 505 |
.gr-button:hover {background-color: #264653;}
|
| 506 |
+
.support-btn {background-color: #000000; color: #ffffff; margin-top: 5px; margin-bottom: 10px;}
|
| 507 |
+
.support-btn:hover {background-color: #333333;}
|
| 508 |
.flex-row {display: flex; flex-direction: row; gap: 5px;}
|
| 509 |
.gr-form {padding: 10px; border: 1px solid #eee; border-radius: 4px; margin-bottom: 10px;}
|
| 510 |
.chat-preview {max-height: 150px; overflow-y: auto; border: 1px solid #eee; padding: 8px; margin-top: 10px; font-size: 12px; background-color: #f9f9f9;}
|
| 511 |
.success-message {font-size: 16px; font-weight: normal; margin-bottom: 15px;}
|
|
|
|
| 512 |
/* Dölj Gradio-footer */
|
| 513 |
footer {display: none !important;}
|
| 514 |
.footer {display: none !important;}
|
|
|
|
| 553 |
|
| 554 |
# Success message (initially hidden)
|
| 555 |
with gr.Group(visible=False) as success_interface:
|
| 556 |
+
gr.Markdown("Tack för att du kontaktar support@chargenode.eu. Vi återkommer inom kort", elem_classes="success-message")
|
| 557 |
back_to_chat_btn = gr.Button("Tillbaka till chatten")
|
| 558 |
|
| 559 |
def respond(message, chat_history, request: gr.Request):
|
|
|
|
| 564 |
|
| 565 |
timestamp = datetime.now().strftime("%Y-%m-%d %H:%M:%S")
|
| 566 |
session_id = str(uuid.uuid4())
|
| 567 |
+
|
| 568 |
+
# Använd session_id från tidigare logg om det finns
|
| 569 |
+
if last_log and 'session_id' in last_log:
|
| 570 |
+
session_id = last_log.get('session_id')
|
| 571 |
+
|
| 572 |
user_id = request.client.host if request else "okänd"
|
| 573 |
|
| 574 |
ua_str = request.headers.get("user-agent", "")
|
|
|
|
| 604 |
log_file.write(json.dumps(log_data) + "\n")
|
| 605 |
last_log = log_data
|
| 606 |
|
| 607 |
+
# Skicka varje konversation direkt till Slack
|
| 608 |
+
try:
|
| 609 |
+
webhook_url = os.environ.get("SLACK_WEBHOOK_URL")
|
| 610 |
+
if webhook_url:
|
| 611 |
+
# Förenkla innehållet för att säkerställa att det fungerar
|
| 612 |
+
slack_message = {
|
| 613 |
+
"blocks": [
|
| 614 |
+
{
|
| 615 |
+
"type": "header",
|
| 616 |
+
"text": {
|
| 617 |
+
"type": "plain_text",
|
| 618 |
+
"text": f"Ny konversation {timestamp}"
|
| 619 |
+
}
|
| 620 |
+
},
|
| 621 |
+
{
|
| 622 |
+
"type": "section",
|
| 623 |
+
"text": {
|
| 624 |
+
"type": "mrkdwn",
|
| 625 |
+
"text": f"*Användare:* {message}"
|
| 626 |
+
}
|
| 627 |
+
},
|
| 628 |
+
{
|
| 629 |
+
"type": "section",
|
| 630 |
+
"text": {
|
| 631 |
+
"type": "mrkdwn",
|
| 632 |
+
"text": f"*Bot:* {response[:300]}{'...' if len(response) > 300 else ''}"
|
| 633 |
+
}
|
| 634 |
+
},
|
| 635 |
+
{
|
| 636 |
+
"type": "context",
|
| 637 |
+
"elements": [
|
| 638 |
+
{
|
| 639 |
+
"type": "mrkdwn",
|
| 640 |
+
"text": f"Session: {session_id[:8]}... | Browser: {browser} | Platform: {platform}"
|
| 641 |
+
}
|
| 642 |
+
]
|
| 643 |
+
}
|
| 644 |
+
]
|
| 645 |
+
}
|
| 646 |
+
|
| 647 |
+
# Använd asynkront anrop för att inte blockera svarstiden
|
| 648 |
+
# Detta kräver att requests körs i en separat tråd
|
| 649 |
+
threading.Thread(
|
| 650 |
+
target=lambda: requests.post(webhook_url, json=slack_message),
|
| 651 |
+
daemon=True
|
| 652 |
+
).start()
|
| 653 |
+
except Exception as e:
|
| 654 |
+
print(f"Kunde inte skicka konversation till Slack: {e}")
|
| 655 |
+
|
| 656 |
chat_history.append({"role": "user", "content": message})
|
| 657 |
chat_history.append({"role": "assistant", "content": response})
|
| 658 |
return "", chat_history
|