Update main.py

main.py

@@ -97,7 +97,10 @@ def _normalize_lines(text: str) -> List[str]:
     return [ln.strip() for ln in (text or "").splitlines() if ln.strip()]
 
 def _ensure_numbering(text: str) -> str:
-    lines = _normalize_lines(text)
+    """
+    Force plain-text numbering: 1) 2) 3) so it renders in any bubble.
+    """
+    lines = [ln.strip() for ln in (text or "").splitlines() if ln.strip()]
     if not lines:
         return text or ""
     normalized = []
@@ -108,7 +111,7 @@ def _ensure_numbering(text: str) -> str:
         parts = [p.strip() for p in re.split(r"\.\s+(?=[A-Z0-9])", normalized[0]) if p.strip()]
         if len(parts) > 1:
             normalized = parts
-    return "\n".join([f"{i+1}. {ln}" for i, ln in enumerate(normalized)]).strip()
+    return "\n".join([f"{i+1}) {ln}" for i, ln in enumerate(normalized)])
 
 def _friendly_permission_reply(raw: str) -> str:
     line = (raw or "").strip()
@@ -123,10 +126,9 @@ def _friendly_permission_reply(raw: str) -> str:
 
 # ---------------- Language detection (Tamil/Hindi mirror) ----------------
 def _detect_language_hint(msg: str) -> Optional[str]:
-    # Tamil range: \u0B80-\u0BFF ; Devanagari (Hindi): \u0900-\u097F
-    if re.search(r"[\u0B80-\u0BFF]", msg or ""):
+    if re.search(r"[\u0B80-\u0BFF]", msg or ""):  # Tamil
         return "Tamil"
-    if re.search(r"[\u0900-\u097F]", msg or ""):
+    if re.search(r"[\u0900-\u097F]", msg or ""):  # Hindi
         return "Hindi"
     return None
 
@@ -474,10 +476,8 @@ async def chat_with_ai(input_data: ChatInput):
             score = distances[i] if i < len(distances) else None
             comb = combined[i] if i < len(combined) else None
             m = dict(meta)
-            if score is not None:
-                m["distance"] = score
-            if comb is not None:
-                m["combined"] = comb
+            if score is not None: m["distance"] = score
+            if comb is not None:  m["combined"] = comb
             items.append({"text": text, "meta": m})
         selected = items[:max(1, 2)]
         context_raw = "\n\n---\n\n".join([s["text"] for s in selected]) if selected else ""
@@ -487,7 +487,6 @@ async def chat_with_ai(input_data: ChatInput):
         best_distance = min([d for d in distances if d is not None], default=None) if distances else None
         best_combined = max([c for c in combined if c is not None], default=None) if combined else None
         detected_intent = kb_results.get("user_intent", "neutral")
-        actions = kb_results.get("actions", [])
         best_doc = kb_results.get("best_doc")
         top_meta = (metadatas or [{}])[0] if metadatas else {}
 
@@ -502,15 +501,13 @@ async def chat_with_ai(input_data: ChatInput):
                 full_steps = get_best_steps_section_text(best_doc)
                 if not full_steps:
                     sec = (top_meta or {}).get("section")
-                    if sec:
-                        full_steps = get_section_text(best_doc, sec)
+                    if sec: full_steps = get_section_text(best_doc, sec)
                 if full_steps:
                     context = _ensure_numbering(full_steps)
             elif detected_intent == "errors":
                 full_errors = get_best_errors_section_text(best_doc)
                 if full_errors:
                     context = _extract_errors_only(full_errors, max_lines=12)
-                    # user-friendly sentence if it's only one line
                     lines = _normalize_lines(context)
                     if len(lines) == 1:
                         context = _friendly_permission_reply(lines[0])
@@ -536,7 +533,7 @@ async def chat_with_ai(input_data: ChatInput):
         lang_line = f"Respond in {language_hint}." if language_hint else "Respond in a clear, polite tone."
         enhanced_prompt = f"""You are a helpful support assistant. Rewrite the provided context ONLY into clear, user-friendly guidance.
 - Do not add any information that is not present in the context.
-- If the content describes a procedure or steps, format as a strictly numbered list: 1., 2., 3., ...
+- If the content describes a procedure or steps, format as a strictly numbered list using plain text: 1), 2), 3), ...
 - If the content is an error/access/permission note, paraphrase it into a helpful sentence users can understand.
 - {lang_line}
 
@@ -565,8 +562,8 @@ Return ONLY the rewritten guidance."""
             bot_text = ""
         http_code = getattr(resp, "status_code", 0)
 
+        # Fallback to local formatting
         if not bot_text.strip() or http_code == 429:
-            # Fallback to local formatting
             if detected_intent == "steps":
                 bot_text = _ensure_numbering(context)
             elif detected_intent == "errors":
@@ -575,11 +572,11 @@ Return ONLY the rewritten guidance."""
             else:
                 bot_text = context
 
-        # force numbering for steps
+        # Force numbering for steps
         if detected_intent == "steps":
             bot_text = _ensure_numbering(bot_text)
 
-        # status compute
+        # Status compute
         short_query = len((input_data.user_message or "").split()) <= 4
         gate_combined_ok = 0.60 if short_query else 0.55
         status = "OK" if (best_combined is not None and best_combined >= gate_combined_ok) else "PARTIAL"
@@ -588,7 +585,6 @@ Return ONLY the rewritten guidance."""
         if ("partial" in lower) or ("may be partial" in lower) or ("closest" in lower) or ("may not fully" in lower):
             status = "PARTIAL"
 
-        # For PARTIAL: show Yes/No card
         options = [{"type":"yesno","title":"Share details or raise a ticket?"}] if status == "PARTIAL" else []
 
         return {
@@ -644,8 +640,7 @@ def _set_incident_resolved(sys_id: str) -> bool:
             except Exception as e:
                 print(f"[SN PATCH progress] exception={safe_str(e)}")
 
-        def clean(d: dict) -> dict:
-            return {k: v for k, v in d.items() if v is not None}
+        def clean(d: dict) -> dict: return {k: v for k, v in d.items() if v is not None}
 
         payload_A = clean({
             "state": "6",
@@ -658,8 +653,7 @@ def _set_incident_resolved(sys_id: str) -> bool:
             "assignment_group": assign_group,
         })
         respA = requests.patch(url, headers=headers, json=payload_A, verify=VERIFY_SSL, timeout=25)
-        if respA.status_code in (200, 204):
-            return True
+        if respA.status_code in (200, 204): return True
         print(f"[SN PATCH resolve A] status={respA.status_code} body={respA.text[:500]}")
 
         payload_B = clean({
@@ -673,8 +667,7 @@ def _set_incident_resolved(sys_id: str) -> bool:
             "assignment_group": assign_group,
         })
         respB = requests.patch(url, headers=headers, json=payload_B, verify=VERIFY_SSL, timeout=25)
-        if respB.status_code in (200, 204):
-            return True
+        if respB.status_code in (200, 204): return True
         print(f"[SN PATCH resolve B] status={respB.status_code} body={respB.text[:500]}")
 
         code_field = os.getenv("SERVICENOW_RESOLUTION_CODE_FIELD", "close_code")
@@ -690,8 +683,7 @@ def _set_incident_resolved(sys_id: str) -> bool:
             "assignment_group": assign_group,
         })
         respC = requests.patch(url, headers=headers, json=payload_C, verify=VERIFY_SSL, timeout=25)
-        if respC.status_code in (200, 204):
-            return True
+        if respC.status_code in (200, 204): return True
         print(f"[SN PATCH resolve C] status={respC.status_code} body={respC.text[:500]}")
         return False
     except Exception as e: