Update main.py

main.py

@@ -536,18 +536,26 @@ def _build_clarifying_message() -> str:
 
 
 
+
 def _build_tracking_descriptions(issue_text: str, resolved_text: str) -> Tuple[str, str]:
+    """
+    Build the short and long descriptions for the tracking incident.
+    - ShortDescription should always reflect the original issue/query (not the resolution message).
+    - DetailedDescription will record both the user's original issue and their resolution confirmation.
+    """
     issue = (issue_text or "").strip()
     resolved = (resolved_text or "").strip()
 
-    # Always prefer original issue for ShortDescription; NEVER use the resolved message here.
-    short_desc = (issue[:100] if issue else "Issue recorded; user confirmed resolution")
+    # Always use the original issue as the short description.
+    # If the frontend didn't pass last_issue, do NOT use the resolved text; use a neutral fallback.
+    short_desc = issue[:100] if issue else "Original issue description not available (user confirmed resolution)"
 
     long_desc = (
         f'User reported: "{issue}". '
         f'User confirmation: "{resolved}". '
         f"Tracking record created automatically by NOVA."
     ).strip()
+
     return short_desc, long_desc
 
 
@@ -983,7 +991,7 @@ async def chat_with_ai(input_data: ChatInput):
             if said_not_resolved:
                 # Suppress the long error bullets reply; let the frontend card handle this flow.
                 return {
-                    "bot_response": _build_clarifying_message(),  # "Would you like to share a few details..."
+                    "bot_response": "\u200B",      # zero-width space → no visible bubble; no "No response text"
                     "status": "OK",
                     "context_found": False,
                     "ask_resolved": False,