Update main.py

main.py

@@ -528,13 +528,20 @@ def _build_clarifying_message() -> str:
 
 def _build_tracking_descriptions(issue_text: str, resolved_text: str) -> Tuple[str, str]:
     """
-    ShortDescription must always be the original user query / process heading / error text.
-    Do NOT use the resolution message or any generic fallback here.
+    ShortDescription:
+    - For process/SOP queries: "Process Steps – <user query>"
+    - For error queries: just the user query (e.g., "getting putaway error")
     """
     issue = (issue_text or "").strip()
     resolved = (resolved_text or "").strip()
 
-    short_desc = issue[:100]  # If empty, stays empty; backend will try to fill from cache
+    # Detect if it's a process/SOP query (heuristic: contains 'how to', 'steps', etc.)
+    is_process_query = bool(re.search(r"\b(how to|steps|procedure|process)\b", issue.lower()))
+
+    if is_process_query:
+        short_desc = f"Process Steps – {issue[:80]}"
+    else:
+        short_desc = issue[:100]
 
     long_desc = (
         f'User reported: "{issue}". '
@@ -545,6 +552,7 @@ def _build_tracking_descriptions(issue_text: str, resolved_text: str) -> Tuple[s
     return short_desc, long_desc
 
 
+
 def _is_incident_intent(msg_norm: str) -> bool:
     intent_phrases = [
         "create ticket", "create a ticket", "raise ticket", "raise a ticket", "open ticket", "open a ticket",