Create salesforce_dispatcher.py

services/salesforce_dispatcher.py

@@ -0,0 +1,42 @@
+from simple_salesforce import Salesforce
+from twilio.rest import Client
+from dotenv import load_dotenv
+import os
+
+class SalesforceDispatcher:
+    def __init__(self):
+        load_dotenv()
+        self.sf = Salesforce(
+            username=os.getenv("SF_USERNAME"),
+            password=os.getenv("SF_PASSWORD"),
+            security_token=os.getenv("SF_TOKEN")
+        )
+        self.twilio_client = Client(
+            os.getenv("TWILIO_SID"),
+            os.getenv("TWILIO_TOKEN")
+        )
+        self.twilio_number = os.getenv("TWILIO_NUMBER")
+
+    def create_case(self, subject, description):
+        """Create a Salesforce case."""
+        case = self.sf.Case.create({
+            "Subject": subject,
+            "Description": description,
+            "Status": "New",
+            "Origin": "Web",
+            "Priority": "High"
+        })
+        return case["id"]
+
+    def send_email(self, to, subject, body):
+        """Send email notification (simulated)."""
+        # Placeholder: Use Salesforce email service or external SMTP
+        print(f"Sending email to {to}\nSubject: {subject}\nBody: {body}")
+
+    def send_whatsapp(self, to, message):
+        """Send WhatsApp message via Twilio."""
+        self.twilio_client.messages.create(
+            body=message,
+            from_=f"whatsapp:{self.twilio_number}",
+            to=f"whatsapp:{to}"
+        )