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.env.example
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# OpenAI API Key
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OPENAI_API_KEY=sk-...
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# n8n Webhook URL (from your n8n workflow)
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N8N_WEBHOOK_URL=https://aravind5.app.n8n.cloud/webhook/zendesk-ticket-intake
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# Zendesk credentials (for direct integration)
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ZENDESK_SUBDOMAIN=yourcompany
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ZENDESK_EMAIL=your@email.com
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ZENDESK_API_TOKEN=your_token_here
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# Slack webhook (optional — for testing escalation locally)
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SLACK_WEBHOOK_URL=https://hooks.slack.com/services/...
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