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44af237 | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 | # app/api/services/priority_service.py
from typing import Dict, Any
from app.ai.dispute_analyzer import DisputeAnalyzer
from app.core.ai_config import ai_settings
class PriorityService:
def __init__(self):
self.analyzer = DisputeAnalyzer()
def calculate_priority(self, dispute_data: Dict[str, Any]) -> Dict[str, Any]:
"""Calculate final priority considering both AI and rule-based factors"""
analysis = self.analyzer.analyze_dispute(dispute_data)
# Combine AI priority with risk-based adjustment
ai_priority = analysis["priority"]
risk_priority = self._risk_based_priority(analysis["risk_score"])
# Take the higher of the two priorities
final_priority = max(ai_priority, risk_priority)
return {
"final_priority": final_priority,
"ai_priority": ai_priority,
"risk_priority": risk_priority,
"risk_score": analysis["risk_score"],
"priority_reason": analysis["priority_reason"],
}
def _risk_based_priority(self, risk_score: float) -> int:
"""Convert risk score to priority level"""
if risk_score >= 80:
return 5
elif risk_score >= 65:
return 4
elif risk_score >= 50:
return 3
elif risk_score >= 35:
return 2
else:
return 1 |