Update streamlit_app.py

streamlit_app.py

@@ -75,19 +75,20 @@ def generate_temporary_solution(incident_type):
 
 # ✅ توليد الرد النهائي
 def generate_response(subject, body, incident_type):
-    base_response = f"Thank you for reaching out. We have received your request regarding '{subject}'. "
+    # Acknowledgement Email
+    acknowledgement = f"Thank you for reaching out. We have received your request regarding '{subject}'. Our support team is currently reviewing it."
+
+    # Temporary Solution
     solution = generate_temporary_solution(incident_type)
-    additional_info = (
-        "Could you provide more details regarding the specific problem you are experiencing?"
-    )
+    additional_info = "Could you provide more details regarding the specific problem you are experiencing?"
 
     # إذا كان الحادث مصنفًا بوضوح، يتم عرض الحل مباشرة
     if incident_type != "Uncategorized":
-        response = base_response + "\n\nTemporary Solution: " + solution
+        response = f"{acknowledgement}\n\n**Temporary Solution:**\n{solution}"
     else:
-        response = base_response + "\n\n" + additional_info
+        response = f"{acknowledgement}\n\n**Temporary Solution:**\n{solution}\n\n**Request for More Information:**\n{additional_info}"
 
-    return response
+    return acknowledgement, solution, response
 
 # ✅ زر الإرسال
 if st.button("Submit"):
@@ -97,20 +98,31 @@ if st.button("Submit"):
             incident_type = categorize_email(incident_description)
             
             # توليد الردود والحلول
-            response = generate_response(subject, incident_description, incident_type)
+            acknowledgement, solution, response = generate_response(subject, incident_description, incident_type)
 
             # عرض رسالة التأكيد
             st.success("Thank you for your submission. We are currently processing your request.")
             st.write("---")
 
-            # عرض الرسالة المؤقتة
-            st.subheader("📧 Simulated Email ---")
+            # ✅ Acknowledgement Email
+            st.subheader("📧 Acknowledgement Email")
             st.write(f"To: customer@example.com")
             st.write(f"Subject: {subject}")
-            st.write(f"Body: {response}")
+            st.write(f"Body:\n{acknowledgement}")
+            st.write("---")
+
+            # ✅ Temporary Solution
+            st.subheader("🚀 Temporary Solution")
+            st.write(solution)
             st.write("---")
 
-            # تعبئة الحقول في CRM
+            # ✅ طلب المزيد من التفاصيل إذا كان التصنيف غير واضح
+            if incident_type == "Uncategorized":
+                st.subheader("❓ Request for More Information")
+                st.write("Could you provide more details regarding the specific problem you are experiencing?")
+                st.write("---")
+
+            # ✅ تعبئة الحقول في CRM
             st.subheader("🛠️ CRM Fields")
             st.write("**Title:**", incident_type)
             st.write("**Affect Service:**", "CRM" if "crm" in incident_description.lower() else "General")
@@ -118,7 +130,7 @@ if st.button("Submit"):
             st.write("**Incident Area:**", "Login" if "login" in incident_description.lower() else "General")
             st.write("**Submitted On:**", datetime.now().strftime("%Y-%m-%d %H:%M:%S"))
             st.write("**Incident Description:**", incident_description)
-            st.write("**Solution:**", generate_temporary_solution(incident_type))
+            st.write("**Solution:**", solution)
 
     else:
         st.warning("Please enter both subject and body to proceed.")