/* ═══════════════════════════════════════════════════════════════
   ADMIN SUPPORT PREMIUM CSS
   ═══════════════════════════════════════════════════════════════ */

.support-split-layout {
    display: grid;
    grid-template-columns: 400px 1fr;
    gap: 20px;
    height: calc(100vh - 240px);
    background: transparent;
    margin-bottom: 20px;
}

.support-sidebar {
    display: flex;
    flex-direction: column;
    overflow: hidden;
    padding: 0 !important;
}

.sidebar-header {
    padding: 24px 20px;
    background: var(--bg-color);
    border-bottom: 1px solid var(--border-color);
}

.header-main {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 18px;
}

.header-main h4 {
    font-size: 1.1rem;
    font-weight: 700;
    color: var(--text-color);
}

.ticket-status-count {
    font-size: 0.72rem;
    padding: 4px 10px;
    background: rgba(67, 97, 238, 0.1);
    color: var(--primary-color);
    border-radius: 20px;
    font-weight: 600;
}

/* Premium Search Wrapper */
.support-search-wrapper {
    position: relative;
    display: flex;
    align-items: center;
}

.support-search-wrapper i {
    position: absolute;
    left: 14px;
    color: var(--text-muted);
    font-size: 0.85rem;
}

.support-search-wrapper input {
    width: 100%;
    padding: 10px 10px 10px 40px;
    border-radius: 12px;
    border: 1px solid var(--border-color);
    background: var(--card-bg);
    color: var(--text-color);
    font-family: 'Outfit', sans-serif;
    font-size: 0.88rem;
    outline: none;
    transition: all 0.3s ease;
}

.support-search-wrapper input:focus {
    border-color: var(--primary-color);
    box-shadow: 0 0 0 4px rgba(67, 97, 238, 0.08);
}

/* Modern Filters */
.support-filters {
    display: flex;
    gap: 8px;
    padding: 14px 20px;
    background: var(--bg-color);
    border-bottom: 1px solid var(--border-color);
    overflow-x: auto;
}

.s-filter-btn {
    padding: 6px 14px;
    border-radius: 20px;
    border: 1px solid transparent;
    background: transparent;
    color: var(--text-muted);
    font-size: 0.8rem;
    font-weight: 600;
    cursor: pointer;
    white-space: nowrap;
    transition: all 0.25s ease;
}

.s-filter-btn:hover {
    color: var(--primary-color);
    background: rgba(67, 97, 238, 0.05);
}

.s-filter-btn.active {
    background: var(--primary-color);
    color: white;
    box-shadow: 0 4px 10px rgba(67, 97, 238, 0.2);
}

/* Ticket List Items */
.support-items-list {
    flex: 1;
    overflow-y: auto;
    padding: 12px;
}

.tkt-card {
    padding: 16px;
    border-radius: 14px;
    background: transparent;
    border: 1px solid transparent;
    margin-bottom: 10px;
    cursor: pointer;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.tkt-card:hover {
    background: var(--bg-color);
    border-color: var(--border-color);
    transform: translateX(5px);
}

.tkt-card.active {
    background: rgba(67, 97, 238, 0.04);
    border-color: rgba(67, 97, 238, 0.2);
    box-shadow: inset 4px 0 0 -1px var(--primary-color);
}

.tkt-meta-top {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.tkt-id {
    font-size: 0.7rem;
    font-weight: 700;
    color: var(--text-muted);
    letter-spacing: 0.5px;
}

.tkt-date {
    font-size: 0.72rem;
    color: var(--text-muted);
}

.tkt-user {
    display: flex;
    align-items: center;
    gap: 10px;
}

.tkt-avatar {
    width: 32px;
    height: 32px;
    border-radius: 10px;
    background: var(--primary-color);
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.85rem;
    font-weight: 700;
}

.tkt-username {
    font-size: 0.92rem;
    font-weight: 600;
    color: var(--text-color);
}

.tkt-subject {
    font-size: 0.82rem;
    color: var(--text-muted);
    display: -webkit-box;
    -webkit-line-clamp: 1;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.tkt-badges {
    display: flex;
    gap: 8px;
    align-items: center;
}

/* ─── Detail Detail Workspace ───────────────────────────────── */
.support-workspace {
    display: flex;
    flex-direction: column;
    overflow: hidden;
    padding: 20px !important;
    background: var(--bg-color); /* Subtle background for floating cards */
    gap: 16px;
}

.workspace-empty-state {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    color: var(--text-muted);
    gap: 15px;
}

.empty-icon-box {
    width: 80px;
    height: 80px;
    border-radius: 20px;
    background: var(--bg-color);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 2rem;
    color: var(--border-color);
}

/* Chat Layout */
.chat-profile-strip {
    padding: 20px 24px;
    background: var(--card-bg);
    border-bottom: 1px solid var(--border-color);
    display: flex;
    justify-content: space-between;
    align-items: center;
    border-radius: 20px 20px 0 0; /* Align with rounded corner */
}

.chat-user-info h3 {
    font-size: 1.1rem;
    margin-bottom: 4px;
    color: var(--text-color);
}

.chat-user-meta {
    font-size: 0.8rem;
    color: var(--text-muted);
    display: flex;
    gap: 12px;
}

.chat-window {
    flex: 1;
    overflow-y: auto;
    padding: 24px;
    display: flex;
    flex-direction: column;
    gap: 20px;
    background: var(--card-bg);
    border-radius: 0 0 20px 20px; /* Unified rounded box */
    border: 1px solid var(--border-color);
    border-top: none;
}

.message-bubble {
    max-width: 75%;
    display: flex;
    flex-direction: column;
    gap: 5px;
}

.message-bubble.admin {
    align-self: flex-end;
    align-items: flex-end;
}

.message-bubble.user {
    align-self: flex-start;
    align-items: flex-start;
}

.bubble-content {
    padding: 12px 16px;
    border-radius: 16px;
    font-size: 0.9rem;
    line-height: 1.5;
    position: relative;
    box-shadow: 0 2px 8px rgba(0,0,0,0.05);
}

.message-bubble.user .bubble-content {
    background: var(--bg-color);
    color: var(--text-color);
    border-bottom-left-radius: 4px;
}

.message-bubble.admin .bubble-content {
    background: var(--primary-color);
    color: white;
    border-bottom-right-radius: 4px;
}

.bubble-time {
    font-size: 0.68rem;
    color: var(--text-muted);
}

/* Chat Footer / Reply Box */
.chat-footer {
    padding: 20px;
    background: var(--card-bg);
    border: 1px solid var(--border-color);
    border-radius: 20px; /* Floating rounded reply box */
    box-shadow: 0 4px 15px rgba(0,0,0,0.03);
}

.reply-container {
    background: var(--card-bg);
    border: 1px solid var(--border-color);
    border-radius: 16px;
    padding: 12px;
    transition: all 0.3s ease;
}

.reply-container:focus-within {
    border-color: var(--primary-color);
    box-shadow: 0 0 0 4px rgba(67, 97, 238, 0.08);
}

.reply-textarea {
    width: 100%;
    background: transparent;
    border: none;
    outline: none;
    color: var(--text-color);
    font-family: inherit;
    font-size: 0.9rem;
    resize: none;
    margin-bottom: 10px;
}

.reply-actions-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.left-actions {
    display: flex;
    gap: 8px;
}

.status-btn {
    padding: 6px 12px;
    border-radius: 8px;
    font-size: 0.75rem;
    font-weight: 600;
    cursor: pointer;
    border: 1px solid var(--border-color);
    background: var(--bg-color);
    color: var(--text-muted);
    transition: all 0.2s ease;
}

.status-btn:hover {
    background: var(--card-bg);
    border-color: var(--text-muted);
}

.status-btn.resolve { color: #10b981; }
.status-btn.pending { color: #f59e0b; }
.status-btn.close { color: #ef4444; }

.send-reply-btn {
    background: var(--primary-color);
    color: white;
    border: none;
    padding: 8px 18px;
    border-radius: 10px;
    font-weight: 600;
    font-size: 0.85rem;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 8px;
    transition: all 0.3s ease;
}

.send-reply-btn:hover {
    background: #3e5ae0;
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(67, 97, 238, 0.3);
}

.send-reply-btn:active {
    transform: scale(0.96);
}