notebooks/chunks_for_labelling_sample.csv

chunk_id,text,source_type,label
interview_lidl_01_020,So I haven't turned that off. M: You mentioned weekly offers — do you find those? Sarah: I see them in store more than in the app honestly.,interview,negative
interview_revolut_01_052,"So I'm stuck. But ""stuck because the alternatives are worse"" isn't the same as loving something, you know? Interviewer: That's a great note to end on.",interview,negative
interview_lidl_01_033,"Sarah: If they were just on. If they applied automatically based on what I'm buying. Like, the till knows I bought Pringles, the app should know there's a Pringles coupon, just give me the money off.",interview,negative
interview_revolut_01_020,Interviewer: That's interesting. Let's talk about trust. You said you keep most of your life in Revolut now.,interview,neutral
interview_asana_01_052,SARAH: Of course. I hope it helps. And I want to say again — I do like Asana.,interview,positive
interview_revolut_01_013,"The catch turned out to be nothing, really. I mean, on weekends the rate is slightly worse, which I learned later. But for what I needed it was fine.",interview,negative
interview_asana_01_024,"PRIYA: How did you find it? SARAH: I think I Googled ""Asana approval workflow"" and a blog post came up. Not from Asana's site.",interview,neutral
interview_revolut_01_032,"But yeah, that whole experience was really frustrating because I literally couldn't reach a human when I needed one. And the thing is, I get why they do it, I'm sure they prevent fraud all the time, but as the person in the airport you just feel completely powerless. Interviewer: After that, did anything change about how you use Revolut?",interview,negative
interview_asana_01_029,So it just sat there and now it's in my sidebar and every time I look at it I feel vaguely guilty. PRIYA: [laughs] Has that affected how you think about starting new projects? SARAH: A little.,interview,negative
interview_revolut_01_010,And it arrived in like — I want to say two minutes? It was almost suspicious. I actually messaged my landlady to make sure it was real money.,interview,positive
interview_revolut_01_027,"I was in Mexico City and I tried to buy a flight to Oaxaca with my Revolut card and it just got declined. And I tried again, declined. And then I checked the app and it said something like ""your card has been temporarily blocked for your protection.""",interview,negative
interview_asana_01_044,"I do think the team trusts the tool more now than they did in the first few weeks. But also — and this is a contradiction maybe — I spend more time managing Asana than I expected. Like keeping the project clean, updating tasks, making sure descriptions have enough context.",interview,negative
interview_lidl_01_038,"The scratch cards are silly but kind of fun, I won't lie. And when I do remember to use a coupon and it works, that's satisfying. Like a tiny win.",interview,positive
interview_asana_01_015,And after that meeting things got way better. People started using it. I think before that meeting everyone was kind of tiptoeing around the tool.,interview,positive
interview_lidl_01_029,Sarah: Honestly? Maybe — once a week? Twice if I'm bored.,interview,neutral
interview_asana_01_014,"SARAH: Yeah, actually. The thing that changed it for us was — okay so I'm embarrassed I didn't do this earlier, but I booked a 30-minute team sync specifically to walk through Asana together. Like, here's how I've structured this, here's where your tasks are, here's how to mark things done.",interview,positive
interview_revolut_01_019,"Like ""hey you just paid 12 euros at this rate""? But also that would be annoying probably. I don't know.",interview,negative
interview_asana_01_017,"Will I delete someone's task? And just showing them that it's pretty hard to break things, and that there's an undo function, and that I could fix anything they messed up — that helped. Also I showed them where their tasks were specifically.",interview,positive
interview_lidl_01_019,"They still pop up sometimes. There's one on a Thursday I think, the weekly offers? Which is actually useful.",interview,positive
interview_revolut_01_031,"They unfroze the card. They didn't really apologize, they just said ""your card is now active."" Which — fine.",interview,negative
tickets_lidl_072,Some users register with social login (Apple/Google) and don't realise. Happy to look it up if you confirm the email here. LP-1041 | login | I can log in fine but my points are gone.,ticket,negative
tickets_lidl_010,"| Thanks for the receipt — I can see the issue, the coupon was for a different yoghurt size than the one you purchased. The 50p coupon was for the 4-pack, not the 6-pack. I appreciate this is confusing — feedback noted.",ticket,neutral
tickets_lidl_030,"We're applying credits to affected accounts. You should see yours in 24h. LP-1016 | points_balance | I shopped on Sunday, spent £62, but my points balance hasn't moved.",ticket,negative
tickets_lidl_107,"Unfortunately we can't reissue expired vouchers as standard, but I've made an exception for you this time. LP-1065 | voucher_redemption | How do I redeem a voucher? I have one but I dont understand the steps.",ticket,negative
tickets_asana_010,"| Thank you for this suggestion! Default notification settings per project is not currently available, but it's a request we hear often. I've logged this as a feature request with your details attached.",ticket,neutral
tickets_lidl_147,| Hi — fair feedback. The home screen is being redesigned to highlight the features you actually use. LP-1094 | general_complaint | The latest update made everything worse.,ticket,negative
tickets_lidl_037,LP-1020 | points_balance | Got the £5 voucher email this morning. Voucher does not appear in app. Have refreshed and reinstalled.,ticket,negative
tickets_lidl_006,"Please advise. | Hi — the coupon required a minimum spend of £25, not £20. Apologies if the wording was unclear.",ticket,neutral
tickets_asana_062,We have 14 seats but the invoice shows 17. We didn't add anyone this month — where are the extra 3 seats coming from? || FOLLOW-UP (1 day later): Thanks for the explanation about guest vs member seats.,ticket,neutral
tickets_asana_051,"I'd encourage you to speak with our sales team as they sometimes have options for early-stage startups. I'm sorry I can't offer a specific discount here, but I want to make sure you have all the options. TKT-020 | how-to | What does the little lightning bolt icon mean on some tasks?",ticket,neutral
tickets_asana_047,"Deleted tasks go to your project's Trash, accessible from the three-dot menu in the project header — click 'View trash.' From there you can restore any recently deleted task. You can also use Ctrl+Z (or Cmd+Z on Mac) immediately after deletion to undo it, as long as you haven't navigated away.",ticket,neutral
tickets_asana_038,"TKT-015 | how-to | How do I create a project template? I've set up a project structure that works well and I want to reuse it without duplicating the whole project every time. | To create a Template, open your project, click the three-dot menu in the project header, and select 'Save as template.'",ticket,neutral
tickets_lidl_128,LP-1079 | payment_issue | Apple Pay doesn't work in store with this app. Says 'pay later in app' but I just want to pay now. | Hi — Lidl Plus doesn't currently support in-app payment.,ticket,negative
tickets_lidl_106,That's not long. | Hi — voucher validity periods vary by promotion. We're reviewing whether 7 days is long enough.,ticket,negative
tickets_lidl_111,"LP-1067 | voucher_redemption | The 1-hour expiry on redeemed vouchers is ridiculous. I queue for 5 mins, lose track of time, voucher gone. | Hi — we agree the 1-hour limit is tight in practice.",ticket,negative
tickets_revolut_031,"Your feedback helps us improve. If you'd still like to proceed, I'll send a closure form to your registered email within 1 hour. | I appreciate the question.",ticket,neutral
tickets_revolut_010,"| Hi David, I can see a security flag was triggered due to unusual location activity. I've manually verified the transaction and removed the temporary block. Please try the transaction again.",ticket,neutral
tickets_lidl_009,LP-1005 | coupon_not_applied | Bought a multipack of yoghurts on offer in the app today. The 50p off didn't come off the bill. Receipt attached.,ticket,negative
tickets_lidl_011,LP-1006 | coupon_not_applied | ACTIVATED COUPON DOES NOT WORK AT TILL. THIS IS NOT THE FIRST TIME. PLEASE FIX.,ticket,negative
tickets_revolut_025,"Amount: 4500 USD. I need this for a flight tomorrow. The app shows no error, just a spinner.",ticket,negative
lidl_plus_reviews_526,"Works well. Just occasionally the coupons take time to activate. | Lidl Plus
ebbfbe0a-4b08-4cf2-9df5-46ded3adc4e1 | Three stars because it sometimes works brilliantly and sometimes fails.",review,neutral
lidl_plus_reviews_497,"Great app. | Lidl Plus
cb3064d1-3d97-489f-a9c7-96daa8ca5068 | Good app! Wish it showed more stores or had a better map feature.",review,neutral
reviews_revolut_064,"Second, the fee structure lacks transparency. Small, cumulative transaction costs are not clear | Revolut
93cec775-3bdc-4f5e-a862-c17921cf69c5 | very good and transparent | Revolut
cba4ec49-f8bd-4721-a5f9-1e2df0a51da1 | I like it, it is fast and simple. | Revolut
c1f94492-10ed-40ed-a6c7-a10699a44e54 | Excellent and easy to work with!",review,negative
lidl_plus_reviews_364,"| Lidl Plus
64b03771-e753-44c8-828a-e1a5f3b83093 | Three weeks of trying and still can't get coupons to work. | Lidl Plus
44fd5685-c2be-4140-9cc6-9440677bc18b | Downloaded it last month and already saved over €30. | Lidl Plus
f943f928-48f5-489a-8a4b-213566f73d8c | Three stars because it saves me some money but is buggy.",review,negative
reviews_revolut_067,"| Revolut
38e3f323-4b4f-4328-87f1-db3d534d901a | The best online banking app | Revolut
ceb169d9-c1c6-402f-b568-fad6da0cce64 | just a great app, well designed, reliable, great service too | Revolut
1c92b4b4-57eb-4046-aed9-8c688dffa255 | fast | Revolut
fdf8362a-575b-4568-955c-e6978a3a6687 | thank | Revolut
37cbb803-0edc-4df9-9b79-388193db7d40 | I like everything about this app and this account. From regular banking to investing, it the perfect place to do it all. And, you don't have to be an expert in finance to appreciate it.",review,positive
lidl_plus_reviews_452,"Love the concept but frustrated by the bugs. | Lidl Plus
d45cc15b-b28d-46bb-85b3-c12e5e8204b5 | Solid app with good offers. I'd love more variety in the available coupons.",review,negative
lidl_plus_reviews_177,"| Lidl Plus
61c25223-3d77-4ef7-9c59-f906f13a3873 | Great weekly offers and the app never lets me down. | Lidl Plus
8ca1279a-8ecc-4eb5-a96a-ddd527bc562b | Waste of storage. Nothing works.",review,negative
lidl_plus_reviews_321,"Even my mum figured it out easily! | Lidl Plus
86327e4a-b453-4a46-9be4-6fbe459a7b74 | This app is an embarrassment for a company like Lidl. | Lidl Plus
5de3a2d1-3de3-43e6-9511-3c008630cf87 | Can't get it to work consistently.",review,negative
lidl_plus_reviews_581,"| Lidl Plus
be445bcc-eea4-41e5-b0e9-b33b6f455f17 | Works great at all Lidl stores I visit. Highly recommended. | Lidl Plus
4ebea1e5-147f-49f8-b1a8-2fb2e1f51a47 | Works well.",review,positive
lidl_plus_reviews_287,"Would love to see more personalised offers. | Lidl Plus
1e539268-47f6-4bc8-90e1-c5780dfa6aef | Functional but slow. I often have to restart it before shopping.",review,negative
reviews_revolut_066,Everything at ease. Disputes handled quickly and within specific time. I like this app.,review,positive
lidl_plus_reviews_117,"| Lidl Plus
99b20c96-2001-436c-a745-16a60af7dc18 | Really good app. The interface is clean and simple to navigate. | Lidl Plus
6bcc5e94-98ce-4efa-a75d-38bf746495a3 | Acceptable app.",review,positive
lidl_plus_reviews_466,"Completely reliable and very useful. | Lidl Plus
3fcaa99e-5231-4bec-82a6-a10eb0430d5f | I'm always surprised by how good the deals are. Great app.",review,positive
reviews_revolut_068,"Even a small investor like myself can take advantage it's usefulness and ability. | Revolut
c84183fb-4234-4612-9f37-ed25c55e2e0f | okay I'm all for security but this is RIDICULOUS, I just spent half an hour trying to get back into MY account because I have extremely shaky hands, like my bad that I can't stay still enough for you, then my selfie gets rejected 5 times, then I get a ""we're reviewing your submission"" to be then told they couldn't verify it was MY face then I try again and log in straight away! My actual bank doesn't do this much and at least they try to be accessible for people | Revolut
5966a979-c6bc-45a3-b338-9f12b2bb3362 | enjoying my experience so far | Revolut
af4d26cb-7bb6-4309-a20c-73a277d1fdc1 | Safe fast easy | Revolut
ec77e94c-bbf1-47b4-a314-c4f15c795b9e | Hands down, best online banking app so far at this moment.",review,negative
lidl_plus_reviews_158,"Great updates recently. | Lidl Plus
88599b4e-2d34-4827-b772-d350921a9104 | The plus card works great and the app never crashes on me. | Lidl Plus
51f4db79-da90-478b-a73e-fc441eb8587a | Good loyalty app.",review,positive
lidl_plus_reviews_226,"Could be better. | Lidl Plus
0282c15a-3e5a-4b4b-bfa7-5de2a971df57 | Easy to use and full of good deals. What else could you ask for?",review,positive
lidl_plus_reviews_075,"| Lidl Plus
3f57f88d-3de9-4e9e-af33-e62833fa2a41 | Very useful for saving money. The design is nice. A few small improvements needed.",review,neutral
lidl_plus_reviews_208,"| Lidl Plus
cdf37350-e2df-40d9-bacf-ddb59e72b4c0 | Really appreciate the savings. App design is clean but could be more intuitive. | Lidl Plus
5a804764-b813-4b12-93d9-9e4a26ca234d | Works perfectly in all my local Lidl stores.",review,neutral
lidl_plus_reviews_441,"Crashes constantly. One star is too generous. | Lidl Plus
10f1a520-4992-43ed-a5cf-f3906a79a912 | My weekly Lidl run wouldn't be the same without this app.",review,negative
lidl_plus_reviews_357,"| Lidl Plus
aca3f225-7fa8-4b8e-a4cc-0162fedb6b29 | Never had a single problem with this app. It just works. | Lidl Plus
dadc9049-42a5-458b-902c-0735b3acfeba | Really appreciate the savings.",review,positive