refactor: Structure spiritual care prompt and simplify fallback message generation to a concise narrative, increasing conversation context length.

src/config/prompts/spiritual_care_message.txt

@@ -1,12 +1,24 @@
-You are a compassionate healthcare professional writing an urgent message for the spiritual care team about a patient in spiritual distress.
-
-Write a brief, empathetic message (50-75 words) that:
-- States patient's name, phone, and age clearly at the start
-- Briefly mentions relevant medical context (conditions, goals) if it adds important context to their situation
-- Describes their emotional/spiritual situation in human, caring terms
-- Highlights key concerns that prompted this referral
-- Notes urgency level and when to follow up
-- Uses warm, professional tone without excessive medical jargon
-- Adapts language to match the patient's conversation 
-
-Focus on the human experience - their feelings, struggles, and spiritual needs. Use medical background only when it helps understand their distress better.
+<role>
+You are a specialist assistant generating a clear, concise handoff message for the Spiritual Health Team regarding a patient with a Red Flag classification.
+</role>
+
+<goal>
+Generate a brief summary that reflects the patient's emotional or spiritual concerns, ensuring providers receive a clear handoff.
+</goal>
+
+<strict_formatting_rules>
+1. Write a SINGLE, continuous paragraph. No line breaks.
+2. DO NOT use emojis.
+3. DO NOT use bullet points, list markers (1., -), or bold text (**).
+4. DO NOT use headers or section titles.
+</strict_formatting_rules>
+
+<structure_and_content>
+1. Starts immediately with the patient's Name and Phone Number.
+2. Briefly summarizes the patient's situation and the specific indicators that triggered the Red classification.
+3. Includes relevant context from any clarifying questions (Triage) if available.
+</structure_and_content>
+
+<tone>
+Professional, objective, and concise. Focus on ensuring the spiritual health providers receive a clear picture of the concerns.
+</tone>

src/core/provider_summary_generator.py

@@ -744,7 +744,7 @@ class ProviderSummaryGenerator:
             triage_section = "\n**TRIAGE EXCHANGES:**\n" + "\n".join(exchanges)
         
         # Build conversation snippet
-        conversation_snippet = summary.conversation_context[:300] if summary.conversation_context else "No recent conversation"
+        conversation_snippet = summary.conversation_context[:2000] if summary.conversation_context else "No recent conversation"
         
         # Extract patient info from medical_context
         patient_age = "N/A"
@@ -807,91 +807,35 @@ class ProviderSummaryGenerator:
             return self._generate_fallback_care_message(summary, language)
     
     def _generate_fallback_care_message(self, summary: ProviderSummary, language: str = "English") -> str:
-        """Generate fallback structured message when LLM is unavailable."""
+        """Generate fallback narrative message when LLM is unavailable."""
         
-        urgency_prefix = {
-            'IMMEDIATE': '🚨 URGENT - IMMEDIATE ATTENTION REQUIRED',
-            'URGENT': '⚡ URGENT - Contact Within 24 Hours',
-            'STANDARD': '📋 Follow-up Required'
-        }.get(summary.urgency_level, '📋 Follow-up Required')
-        
-        if language.lower() in ['ukrainian', 'uk', 'укр', 'українська']:
-            message = f"""{urgency_prefix}
-
-👤 ІНФОРМАЦІЯ ПРО ПАЦІЄНТА
-Ім'я: {summary.patient_name}
-Телефон: {summary.patient_phone}
-{'Email: ' + summary.patient_email if summary.patient_email else ''}
-
-📊 КЛАСИФІКАЦІЯ
-Рівень: ЧЕРВОНИЙ ПРАПОР - Духовний дистрес
-Серйозність: {summary.severity_level}
-Впевненість: {summary.confidence:.0%}
-
-🔍 СИТУАЦІЯ
-{summary.situation_description}
-
-⚠️ ІНДИКАТОРИ ДИСТРЕСУ
-"""
-            for indicator in summary.indicators:
-                message += f"• {indicator}\n"
+        # Prepare components for narrative
+        conditions = "None listed"
+        if summary.medical_context and summary.medical_context.get('conditions'):
+            cond_list = summary.medical_context.get('conditions', [])
+            conditions = ", ".join(cond_list)
             
-            message += f"""
-💭 ОБҐРУНТУВАННЯ
-{summary.reasoning}
-
-⏰ ТЕРМІН ДІЇ
-{summary.follow_up_timeline}
-
-✅ РЕКОМЕНДОВАНІ ДІЇ
-"""
-            for action in summary.recommended_actions[:3]:
-                message += f"• {action}\n"
-                
-        else:  # English
-            message = f"""{urgency_prefix}
-
-👤 PATIENT INFORMATION
-Name: {summary.patient_name}
-Phone: {summary.patient_phone}
-{'Email: ' + summary.patient_email if summary.patient_email else ''}
-
-📊 CLASSIFICATION
-Level: RED FLAG - Spiritual Distress
-Severity: {summary.severity_level}
-Confidence: {summary.confidence:.0%}
-
-🔍 SITUATION
-{summary.situation_description}
-
-⚠️ DISTRESS INDICATORS
-"""
-            for indicator in summary.indicators:
-                message += f"• {indicator}\n"
-            
-            message += f"""
-💭 REASONING
-{summary.reasoning}
-
-⏰ ACTION TIMELINE
-{summary.follow_up_timeline}
-
-✅ RECOMMENDED ACTIONS
-"""
-            for action in summary.recommended_actions[:3]:
-                message += f"• {action}\n"
+        indicators = ", ".join(summary.indicators) if summary.indicators else "Unspecified distress"
         
-        if summary.triage_context:
-            if language.lower() in ['ukrainian', 'uk', 'укр', 'українська']:
-                message += "\n🗣️ КОНТЕКСТ З УТОЧНЮЮЧИХ ПИТАНЬ\n"
-            else:
-                message += "\n🗣️ CONTEXT FROM CLARIFYING QUESTIONS\n"
-            
-            for i, exchange in enumerate(summary.triage_context, 1):
-                message += f"Q{i}: {exchange.get('question', '')}\n"
-                message += f"A{i}: {exchange.get('response', '')}\n\n"
-        
-        return message
+        action = "Assess and support"
+        if summary.recommended_actions:
+            action = summary.recommended_actions[0]
+
+        # Construct narrative based on language
+        if language.lower() in ['ukrainian', 'uk', 'укр', 'українська']:
+            return (
+                f"Пацієнт {summary.patient_name} ({summary.patient_phone}) виявляє ознаки духовного дистресу, "
+                f"зокрема: {indicators}. Медичний контекст: {conditions}. "
+                f"Клінічна оцінка вказує на рівень серйозності: {summary.severity_level}. "
+                f"Рекомендована дія: {action}. Будь ласка, забезпечте подальший супровід {summary.follow_up_timeline}."
+            )
+        else:
+            return (
+                f"The patient {summary.patient_name} ({summary.patient_phone}) is presenting with spiritual distress "
+                f"indicators including {indicators}. Relevant medical context includes {conditions}. "
+                f"Clinical assessment indicates {summary.severity_level} severity with {summary.confidence:.0%} confidence. "
+                f"Please review for {action} and follow up {summary.follow_up_timeline.lower()}."
+            )
     
     def generate_summary_with_validation(self, **kwargs) -> tuple[ProviderSummary, List[str]]:
         """