Spaces:
Sleeping
Sleeping
File size: 3,800 Bytes
5733f37 | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 | ## Conversation
### Turn 1
**User**
> We're screening 500 entry-level contact centre agents. Inbound calls, customer service focus. What should we use?
**Agent**
Before I shape the stack — what language are the calls in? That drives which spoken-language screen we use.
_No recommendations this turn (`recommendations: null`)._
_`end_of_conversation`: **false**_
### Turn 2
**User**
> English.
**Agent**
SVAR has four English variants in the catalog: US, UK, Australian, and Indian accent. The choice matters because the screen is calibrated for the accent your callers will hear. Which fits your operation?
_No recommendations this turn (`recommendations: null`)._
_`end_of_conversation`: **false**_
### Turn 3
**User**
> US.
**Agent**
For high-volume entry-level contact centre screening in English US, the right stack layers a spoken language screen, a simulation, and a behavioural fit component:
| # | Name | Test Type | Keys | Duration | Languages | URL |
|---|------|-----------|------|----------|-----------|-----|
| 1 | SVAR Spoken English (US) (New) | K | Simulations | - | English (USA) | <https://www.shl.com/products/product-catalog/view/svar-spoken-english-us-new/> |
| 2 | Contact Center Call Simulation (New) | S | Simulations | 15 minutes | English (USA) | <https://www.shl.com/products/product-catalog/view/contact-center-call-simulation-new/> |
| 3 | Entry Level Customer Serv - Retail & Contact Center | P,C | Personality & Behavior, Competencies | 19 minutes | Latin American Spanish, German, French, Chinese Simplified _(+10 more)_ | <https://www.shl.com/products/product-catalog/view/entry-level-customer-serv-retail-and-contact-center/> |
| 4 | Customer Service Phone Simulation | B,S | Biodata & Situational Judgment, Simulations | 20 minutes | French (Canada), Portuguese (Brazil), Dutch, Italian _(+7 more)_ | <https://www.shl.com/products/product-catalog/view/customer-service-phone-simulation/> |
_`end_of_conversation`: **false**_
### Turn 4
**User**
> Is the Contact Center Call Simulation different from the Customer Service Phone Simulation?
**Agent**
Yes — distinct products. The Customer Service Phone Simulation is an older bundled solution (B, P, S) combining personality, behaviour, and simulation in one package. The Contact Center Call Simulation (New) is a standalone, newer simulation focused purely on the in-call interaction. Many clients use the new simulation for volume screening and the older solution for finalist-stage depth.
_No recommendations this turn (`recommendations: null`)._
_`end_of_conversation`: **false**_
### Turn 5
**User**
> Perfect — new simulation for volume, old solution for finalists. Confirmed.
**Agent**
Good two-stage design.
| # | Name | Test Type | Keys | Duration | Languages | URL |
|---|------|-----------|------|----------|-----------|-----|
| 1 | SVAR Spoken English (US) (New) | K | Simulations | - | English (USA) | <https://www.shl.com/products/product-catalog/view/svar-spoken-english-us-new/> |
| 2 | Contact Center Call Simulation (New) | S | Simulations | 15 minutes | English (USA) | <https://www.shl.com/products/product-catalog/view/contact-center-call-simulation-new/> |
| 3 | Entry Level Customer Serv - Retail & Contact Center | P,C | Personality & Behavior, Competencies | 19 minutes | Latin American Spanish, German, French, Chinese Simplified _(+10 more)_ | <https://www.shl.com/products/product-catalog/view/entry-level-customer-serv-retail-and-contact-center/> |
| 4 | Customer Service Phone Simulation | B,S | Biodata & Situational Judgment, Simulations | 20 minutes | French (Canada), Portuguese (Brazil), Dutch, Italian _(+7 more)_ | <https://www.shl.com/products/product-catalog/view/customer-service-phone-simulation/> |
_`end_of_conversation`: **true**_
|