from __future__ import annotations

from typing import List

from pydantic import BaseModel, Field, conint


class CallSummary(BaseModel):
    summary: str = Field(..., description="A concise call summary.")
    key_points: List[str] = Field(
        default_factory=list,
        description="A short list of the most important takeaways from the call.",
    )
    action_items: List[str] = Field(
        default_factory=list,
        description="Concrete follow-up actions with an owner when possible.",
    )
    tags: List[str] = Field(
        default_factory=list,
        description="Short topic tags (e.g., billing, outage, refund).",
    )
    highlights: List[str] = Field(
        default_factory=list,
        description="Notable highlights or quotes from the call.",
    )


class QualityScores(BaseModel):
    tone: conint(ge=0, le=10) = Field(..., description="Tone score from 0 to 10.")
    professionalism: conint(ge=0, le=10) = Field(
        ..., description="Professionalism score from 0 to 10."
    )
    structured_resolution: conint(ge=0, le=10) = Field(
        ..., description="Structured resolution score from 0 to 10."
    )
    notes: str = Field(..., description="Brief rationale for the scores.")