data/faqs.json

{
  "version": "1.0.0",
  "description": "Frequently Asked Questions for Prometheus training - Sales + Educational contexts",
  "total_faqs": 40,
  "categories": ["product", "pricing", "technical", "educational", "support"],
  "faqs": [
    {
      "id": "faq_001",
      "category": "product",
      "language": "en",
      "question": "What is Academy Builder?",
      "answer": "Academy Builder is a gamified corporate training platform that transforms traditional learning into engaging, measurable experiences. We combine game mechanics (XP, badges, leaderboards, quests) with proven educational methodologies to increase course completion rates by up to 60% and improve knowledge retention by 40%.",
      "keywords": ["academy builder", "corporate training", "gamification", "LMS"]
    },
    {
      "id": "faq_002",
      "category": "product",
      "language": "pt-BR",
      "question": "O que é a Academy Builder?",
      "answer": "A Academy Builder é uma plataforma de treinamento corporativo gamificada que transforma o aprendizado tradicional em experiências envolventes e mensuráveis. Combinamos mecânicas de jogos (XP, badges, rankings, missões) com metodologias educacionais comprovadas para aumentar as taxas de conclusão de cursos em até 60% e melhorar a retenção de conhecimento em 40%.",
      "keywords": ["academy builder", "treinamento corporativo", "gamificação", "LMS"]
    },
    {
      "id": "faq_003",
      "category": "product",
      "language": "en",
      "question": "How does gamification improve training outcomes?",
      "answer": "Gamification improves training through multiple mechanisms: 1) Dopamine release from achievements creates positive learning associations, 2) XP and levels provide clear progress visualization, 3) Leaderboards tap into healthy competition and social motivation, 4) Daily challenges implement spaced repetition for better retention, 5) Badges provide tangible recognition that employees value. Research shows gamified training increases engagement by 60% and retention by 40%.",
      "keywords": ["gamification", "learning outcomes", "engagement", "retention"]
    },
    {
      "id": "faq_004",
      "category": "pricing",
      "language": "en",
      "question": "How much does Academy Builder cost?",
      "answer": "Academy Builder offers three tiers: Starter at $5/user/month (min 50 users) for core features, Professional at $12/user/month (min 100 users) for advanced gamification and analytics, and Enterprise with custom pricing for 500+ users including dedicated support and custom integrations. Volume discounts available: 10% for 500-999 users, 20% for 1000-4999 users.",
      "keywords": ["pricing", "cost", "plans", "enterprise"]
    },
    {
      "id": "faq_005",
      "category": "pricing",
      "language": "pt-BR",
      "question": "Quanto custa a Academy Builder?",
      "answer": "A Academy Builder oferece três planos: Starter a $5/usuário/mês (mín. 50 usuários) com recursos básicos, Professional a $12/usuário/mês (mín. 100 usuários) com gamificação avançada e analytics, e Enterprise com preço personalizado para 500+ usuários incluindo suporte dedicado e integrações customizadas. Descontos por volume: 10% para 500-999 usuários, 20% para 1000-4999 usuários.",
      "keywords": ["preço", "custo", "planos", "enterprise"]
    },
    {
      "id": "faq_006",
      "category": "technical",
      "language": "en",
      "question": "Does Academy Builder integrate with our existing systems?",
      "answer": "Yes, Academy Builder integrates with major enterprise systems: SSO (SAML 2.0, OAuth 2.0, Azure AD, Okta), HRIS (Workday, SAP SuccessFactors, BambooHR, ADP), and LMS standards (SCORM 1.2/2004, xAPI, LTI). We also offer REST APIs for custom integrations. Implementation typically takes 2-4 weeks.",
      "keywords": ["integration", "SSO", "HRIS", "API", "SCORM"]
    },
    {
      "id": "faq_007",
      "category": "technical",
      "language": "en",
      "question": "Is Academy Builder mobile-friendly?",
      "answer": "Absolutely! Academy Builder offers: 1) Fully responsive web app that works on any device, 2) Native iOS and Android apps for offline learning, 3) Push notifications for reminders and achievements, 4) Progress sync across all devices. Mobile learners can complete courses, earn badges, and participate in challenges anywhere.",
      "keywords": ["mobile", "app", "iOS", "Android", "responsive"]
    },
    {
      "id": "faq_008",
      "category": "educational",
      "language": "en",
      "question": "What is the difference between pedagogy and andragogy?",
      "answer": "Pedagogy is the art of teaching children, assuming learners are dependent and externally motivated. Andragogy, developed by Malcolm Knowles, is adult learning theory recognizing that adults: 1) Are self-directed, 2) Bring experience as a learning resource, 3) Learn best through problem-solving, 4) Are internally motivated, 5) Need to understand 'why', 6) Learn when they see immediate relevance. Academy Builder applies andragogical principles in all course designs.",
      "keywords": ["pedagogy", "andragogy", "adult learning", "Malcolm Knowles"]
    },
    {
      "id": "faq_009",
      "category": "educational",
      "language": "pt-BR",
      "question": "O que é o Framework Octalysis de gamificação?",
      "answer": "O Octalysis é um framework de gamificação criado por Yu-kai Chou que identifica 8 motivadores centrais: 1) Significado Épico, 2) Desenvolvimento e Realização, 3) Empoderamento da Criatividade, 4) Propriedade e Posse, 5) Influência Social, 6) Escassez e Impaciência, 7) Imprevisibilidade e Curiosidade, 8) Perda e Evitação. A Academy Builder utiliza este framework para criar experiências de aprendizado equilibradas que motivam através de múltiplos drivers.",
      "keywords": ["Octalysis", "gamificação", "Yu-kai Chou", "motivação"]
    },
    {
      "id": "faq_010",
      "category": "product",
      "language": "en",
      "question": "What types of content can I create in Academy Builder?",
      "answer": "Academy Builder supports diverse content types: Video lessons (hosted or embedded), Interactive quizzes and assessments, SCORM/xAPI packages, Document uploads (PDF, PPT, Word), Interactive scenarios with branching, Live session scheduling, Discussion forums, Peer assignments, Gamified challenges and quests. Our content editor is drag-and-drop with no coding required.",
      "keywords": ["content", "courses", "video", "quiz", "SCORM"]
    },
    {
      "id": "faq_011",
      "category": "support",
      "language": "en",
      "question": "What support is included?",
      "answer": "Support varies by plan: Starter includes email support (48h response), Professional adds priority email (24h) and chat support, Enterprise includes dedicated success manager, phone support, and SLA guarantees. All plans include access to our Help Center, video tutorials, and community forums. Implementation support is available for Professional and Enterprise.",
      "keywords": ["support", "help", "SLA", "success manager"]
    },
    {
      "id": "faq_012",
      "category": "product",
      "language": "en",
      "question": "How do leaderboards work?",
      "answer": "Leaderboards in Academy Builder can be configured multiple ways: Global (all users), Department/Team based, Course-specific, Time-limited (weekly, monthly), or Custom segments. Points are earned through course completion, quiz scores, daily challenges, and social actions. You can enable/disable leaderboards per course and set visibility rules. Research shows leaderboards increase engagement by 25-40% when properly implemented.",
      "keywords": ["leaderboards", "rankings", "competition", "engagement"]
    },
    {
      "id": "faq_013",
      "category": "educational",
      "language": "en",
      "question": "What is spaced repetition and why does it matter?",
      "answer": "Spaced repetition is a learning technique where content is reviewed at increasing intervals (1 day, 3 days, 7 days, 30 days). It's based on the 'forgetting curve' research by Hermann Ebbinghaus showing we forget 70% within 24 hours without reinforcement. Academy Builder implements this through: Daily challenges that revisit key concepts, Automated review quizzes, Smart notifications for content refresh. This can improve long-term retention by up to 200%.",
      "keywords": ["spaced repetition", "retention", "forgetting curve", "memory"]
    },
    {
      "id": "faq_014",
      "category": "product",
      "language": "en",
      "question": "Can we white-label the platform?",
      "answer": "Yes! Enterprise plans include full white-labeling: Custom domain (academy.yourcompany.com), Your logo and brand colors, Custom email templates, Branded mobile apps (additional fee), Custom login page, Removal of Academy Builder branding. Professional plans include basic branding (logo, colors). The platform becomes seamlessly part of your employee experience.",
      "keywords": ["white-label", "branding", "custom domain", "enterprise"]
    },
    {
      "id": "faq_015",
      "category": "technical",
      "language": "en",
      "question": "How secure is Academy Builder?",
      "answer": "Academy Builder maintains enterprise-grade security: SOC 2 Type II certified, GDPR compliant, Data encrypted at rest (AES-256) and in transit (TLS 1.3), Regular penetration testing, 99.9% uptime SLA, Data residency options (US, EU, APAC), Role-based access control, Audit logs for compliance. We can provide security documentation and complete vendor security assessments.",
      "keywords": ["security", "SOC 2", "GDPR", "encryption", "compliance"]
    },
    {
      "id": "faq_016",
      "category": "product",
      "language": "pt-BR",
      "question": "Como funciona o sistema de XP e níveis?",
      "answer": "O sistema de XP (Experience Points) da Academy Builder funciona assim: Usuários ganham XP ao completar módulos (10-50 XP), acertar quizzes (5-20 XP), participar de desafios diários (5-15 XP), e interagir na comunidade (2-10 XP). Ao acumular XP, sobem de nível (Iniciante → Aprendiz → Especialista → Mestre → Lenda). Cada nível desbloqueia novos badges, privilégios e reconhecimento. Administradores podem customizar valores de XP por atividade.",
      "keywords": ["XP", "níveis", "pontos", "progressão"]
    },
    {
      "id": "faq_017",
      "category": "educational",
      "language": "en",
      "question": "What is microlearning?",
      "answer": "Microlearning delivers content in small, focused chunks (3-7 minutes) designed for modern attention spans and busy schedules. Benefits include: Higher completion rates (94% vs 15% for hour-long courses), Better retention through focused topics, Mobile-friendly format, Fits into workflow breaks, Easier to update and maintain. Academy Builder's daily challenges and quest system are built on microlearning principles.",
      "keywords": ["microlearning", "bite-sized", "short courses", "mobile learning"]
    },
    {
      "id": "faq_018",
      "category": "product",
      "language": "en",
      "question": "What analytics and reporting are available?",
      "answer": "Academy Builder provides comprehensive analytics: Learner Progress (completion rates, time spent, quiz scores), Engagement Metrics (daily active users, challenge participation, social interactions), Content Analytics (popular courses, drop-off points, difficulty analysis), ROI Metrics (training cost per user, productivity correlation), Custom Reports (scheduled delivery, export to CSV/PDF), Real-time Dashboards (for admins and managers). Enterprise includes advanced analytics with AI insights.",
      "keywords": ["analytics", "reporting", "metrics", "dashboard", "ROI"]
    },
    {
      "id": "faq_019",
      "category": "support",
      "language": "pt-BR",
      "question": "Quanto tempo leva a implementação?",
      "answer": "O tempo de implementação varia conforme complexidade: Setup básico (Starter): 1-2 semanas, Implementação padrão (Professional): 4-6 semanas, Implementação enterprise: 8-12 semanas. O processo inclui: configuração técnica, integração com sistemas existentes, migração de conteúdo, gamificação de cursos, treinamento de administradores, e piloto com grupo teste. Oferecemos implementação acelerada para projetos urgentes.",
      "keywords": ["implementação", "timeline", "setup", "migração"]
    },
    {
      "id": "faq_020",
      "category": "product",
      "language": "en",
      "question": "Can employees earn certificates?",
      "answer": "Yes! Academy Builder offers robust certification features: Auto-generated certificates upon course/path completion, Customizable certificate templates with your branding, Unique verification codes and QR codes, LinkedIn integration for sharing, Expiration dates for compliance certifications, Digital badge integration (Open Badges standard), Certificate tracking and renewal reminders. Certificates can require minimum quiz scores or manager approval.",
      "keywords": ["certificates", "credentials", "badges", "LinkedIn", "compliance"]
    }
  ]
}