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{
"id": "medium_001",
"text": "UPI transaction failed and money got debited. What should I tell the customer?",
"gold_faq_id": "faq_001",
"should_escalate": false,
"difficulty": "medium"
},
{
"id": "medium_002",
"text": "Merchant says payment not received even though the user paid through UPI.",
"gold_faq_id": "faq_002",
"should_escalate": false,
"difficulty": "medium"
},
{
"id": "medium_003",
"text": "Customer says the refund still has not arrived after the order was cancelled.",
"gold_faq_id": "faq_003",
"should_escalate": false,
"difficulty": "medium"
},
{
"id": "medium_004",
"text": "Merchant says refund completed two days ago but the amount is not in the bank account.",
"gold_faq_id": "faq_004",
"should_escalate": false,
"difficulty": "medium"
},
{
"id": "medium_005",
"text": "Customer reports an unauthorized UPI payment from their account.",
"gold_faq_id": "faq_005",
"should_escalate": true,
"difficulty": "medium"
},
{
"id": "medium_006",
"text": "Customer says the wallet is restricted because KYC is pending.",
"gold_faq_id": "faq_006",
"should_escalate": false,
"difficulty": "medium"
},
{
"id": "medium_007",
"text": "KYC was submitted last week but the account is still blocked with no update.",
"gold_faq_id": "faq_007",
"should_escalate": true,
"difficulty": "medium"
},
{
"id": "medium_008",
"text": "User cannot set or reset the UPI PIN and wants next steps.",
"gold_faq_id": "faq_008",
"should_escalate": false,
"difficulty": "medium"
},
{
"id": "medium_009",
"text": "The bank account is not linking in the UPI app even after several tries.",
"gold_faq_id": "faq_009",
"should_escalate": false,
"difficulty": "medium"
},
{
"id": "medium_010",
"text": "Customer clicked a suspicious collect request and now says the transfer was not authorized.",
"gold_faq_id": "faq_010",
"should_escalate": true,
"difficulty": "medium"
}
]
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