| [ |
| { |
| "id": "hard_001", |
| "initial_text": "My payment is messed up and I need help right now.", |
| "issue_category": "payment_failure", |
| "gold_faq_id": "faq_001", |
| "trigger_phrases": ["utr", "amount", "transaction time"], |
| "clarified_text": "The payment failed but the amount was debited from my bank account about 20 minutes ago.", |
| "difficulty": "hard" |
| }, |
| { |
| "id": "hard_002", |
| "initial_text": "I paid the shop but they are saying payment never came.", |
| "issue_category": "payment_failure", |
| "gold_faq_id": "faq_002", |
| "trigger_phrases": ["merchant name", "utr", "pending"], |
| "clarified_text": "The merchant says unpaid, but my app shows money debited and I have the UTR.", |
| "difficulty": "hard" |
| }, |
| { |
| "id": "hard_003", |
| "initial_text": "I am waiting for my money back and no one is helping.", |
| "issue_category": "refund_delay", |
| "gold_faq_id": "faq_003", |
| "trigger_phrases": ["refund reference", "merchant", "amount"], |
| "clarified_text": "The order was cancelled and the merchant told me the refund would come, but it is still not credited.", |
| "difficulty": "hard" |
| }, |
| { |
| "id": "hard_004", |
| "initial_text": "Refund issue again. This is getting frustrating.", |
| "issue_category": "refund_delay", |
| "gold_faq_id": "faq_004", |
| "trigger_phrases": ["refund date", "utr", "bank account"], |
| "clarified_text": "The merchant claims the refund was completed, but my bank account still does not show the amount.", |
| "difficulty": "hard" |
| }, |
| { |
| "id": "hard_005", |
| "initial_text": "Someone took money from my UPI account and I did not do it.", |
| "issue_category": "fraud_complaint", |
| "gold_faq_id": "faq_005", |
| "trigger_phrases": ["unauthorized", "secure account", "recent transaction"], |
| "clarified_text": "I saw a payment I never approved and I am worried my account has been compromised.", |
| "difficulty": "hard" |
| }, |
| { |
| "id": "hard_006", |
| "initial_text": "My wallet is blocked and I cannot use the app properly.", |
| "issue_category": "kyc_account_restriction", |
| "gold_faq_id": "faq_006", |
| "trigger_phrases": ["kyc status", "restriction reason", "verification"], |
| "clarified_text": "The app says my wallet is restricted because KYC is pending, but I am not sure what to do next.", |
| "difficulty": "hard" |
| }, |
| { |
| "id": "hard_007", |
| "initial_text": "I already uploaded my documents and the account is still blocked.", |
| "issue_category": "kyc_account_restriction", |
| "gold_faq_id": "faq_007", |
| "trigger_phrases": ["submission date", "review status", "blocked after kyc"], |
| "clarified_text": "I submitted KYC documents days ago, but the account is still blocked with no update.", |
| "difficulty": "hard" |
| }, |
| { |
| "id": "hard_008", |
| "initial_text": "I am unable to set my UPI PIN and the app keeps failing.", |
| "issue_category": "upi_pin_or_bank_linking", |
| "gold_faq_id": "faq_008", |
| "trigger_phrases": ["same device", "sms permission", "debit card"], |
| "clarified_text": "I am trying to set the UPI PIN after changing phones and the app fails during verification.", |
| "difficulty": "hard" |
| }, |
| { |
| "id": "hard_009", |
| "initial_text": "My bank account just will not link and I have no idea why.", |
| "issue_category": "upi_pin_or_bank_linking", |
| "gold_faq_id": "faq_009", |
| "trigger_phrases": ["bank name", "registered mobile number", "error message"], |
| "clarified_text": "The bank account is not showing in the app even though the mobile number is linked to the bank.", |
| "difficulty": "hard" |
| }, |
| { |
| "id": "hard_010", |
| "initial_text": "I clicked something strange and now money is gone from my account.", |
| "issue_category": "fraud_complaint", |
| "gold_faq_id": "faq_010", |
| "trigger_phrases": ["collect request", "scam", "secure account"], |
| "clarified_text": "I accepted a suspicious collect request and now I think I was scammed through UPI.", |
| "difficulty": "hard" |
| } |
| ] |
|
|
