Freakdivi commited on
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c6ca7de
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1 Parent(s): f447a2c

updating openenv.yaml

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  1. openenv.yaml +6 -29
openenv.yaml CHANGED
@@ -1,29 +1,6 @@
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- name: helpdesk-env
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- version: "1.0.0"
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- description: "An RL environment simulating a real IT helpdesk where an agent triages tickets, retrieves FAQ answers, and resolves multi-turn support conversations"
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- tasks:
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- - id: easy
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- description: Classify 10 incoming support tickets into the correct category
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- difficulty: easy
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- max_turns: 1
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- - id: medium
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- description: Retrieve the correct FAQ answer for a query or decide to escalate
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- difficulty: medium
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- max_turns: 2
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- - id: hard
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- description: Resolve an ambiguous multi-turn support conversation within 6 turns
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- difficulty: hard
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- max_turns: 6
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- action_space:
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- - classify
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- - lookup_faq
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- - ask_clarification
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- - reply
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- - escalate
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- - resolve_ticket
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- observation_space:
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- - ticket_text
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- - conversation_history
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- - knowledge_base
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- - available_categories
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- - turn_number
 
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+ spec_version: 1
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+ name: helpdesk_env
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+ type: space
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+ runtime: fastapi
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+ app: server.app:app
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+ port: 8000