[
  {
    "id": "medium_001",
    "text": "UPI transaction failed and money got debited. What should I tell the customer?",
    "gold_faq_id": "faq_001",
    "should_escalate": false,
    "difficulty": "medium"
  },
  {
    "id": "medium_002",
    "text": "Merchant says payment not received even though the user paid through UPI.",
    "gold_faq_id": "faq_002",
    "should_escalate": false,
    "difficulty": "medium"
  },
  {
    "id": "medium_003",
    "text": "Customer says the refund still has not arrived after the order was cancelled.",
    "gold_faq_id": "faq_003",
    "should_escalate": false,
    "difficulty": "medium"
  },
  {
    "id": "medium_004",
    "text": "Merchant says refund completed two days ago but the amount is not in the bank account.",
    "gold_faq_id": "faq_004",
    "should_escalate": false,
    "difficulty": "medium"
  },
  {
    "id": "medium_005",
    "text": "Customer reports an unauthorized UPI payment from their account.",
    "gold_faq_id": "faq_005",
    "should_escalate": true,
    "difficulty": "medium"
  },
  {
    "id": "medium_006",
    "text": "Customer says the wallet is restricted because KYC is pending.",
    "gold_faq_id": "faq_006",
    "should_escalate": false,
    "difficulty": "medium"
  },
  {
    "id": "medium_007",
    "text": "KYC was submitted last week but the account is still blocked with no update.",
    "gold_faq_id": "faq_007",
    "should_escalate": true,
    "difficulty": "medium"
  },
  {
    "id": "medium_008",
    "text": "User cannot set or reset the UPI PIN and wants next steps.",
    "gold_faq_id": "faq_008",
    "should_escalate": false,
    "difficulty": "medium"
  },
  {
    "id": "medium_009",
    "text": "The bank account is not linking in the UPI app even after several tries.",
    "gold_faq_id": "faq_009",
    "should_escalate": false,
    "difficulty": "medium"
  },
  {
    "id": "medium_010",
    "text": "Customer clicked a suspicious collect request and now says the transfer was not authorized.",
    "gold_faq_id": "faq_010",
    "should_escalate": true,
    "difficulty": "medium"
  }
]