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README.md
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@@ -15,24 +15,12 @@ This project is an AI-powered platform designed to solve the critical challenge
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The platform streamlines the process of analyzing customer feedback, providing business owners with clear, data-driven recommendations for operational improvement.
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Core Features
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Batch & Single Analysis: Provides functionality to analyze either a single review or an entire dataset (CSV/Excel) for scalable processing.
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AI Backend (Langflow/LLM): Uses Langflow's chained LLM components for Sentiment Classification, Topic Extraction , and Summarized Insights.
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Actionable Recommendations: Generates specific, high-value outputs like Operational Improvement Suggestions and Trend-based Business Recommendations.
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Polished UI: Deployed via Streamlit with a dark, professional UI/UX, ensuring dashboard insights are easily digestible.
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Project Impact
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The project aims to provide a data-driven approach to improving service quality and helps businesses adapt quickly to customer needs , leading to increased customer satisfaction and loyalty
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The platform streamlines the process of analyzing customer feedback, providing business owners with clear, data-driven recommendations for operational improvement.
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AI Backend (Langflow/LLM): Uses Langflow's chained LLM components for Sentiment Classification, Topic Extraction , and Summarized Insights.
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Actionable Recommendations: Generates specific, high-value outputs like Operational Improvement Suggestions and Trend-based Business Recommendations.
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Polished UI: Deployed via Streamlit with a dark, professional UI/UX, ensuring dashboard insights are easily digestible.
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Project Impact
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The project aims to provide a data-driven approach to improving service quality and helps businesses adapt quickly to customer needs , leading to increased customer satisfaction and loyalty
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