instruction: Classify the following customer query and extract urgency and sentiment

input: Hi, my UPI transfer failed but the money is debited from my account. Please help me with the refund process.

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My refund is pending for the last 15 days. Can you please expedite the process?

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My cashback for the month of March is still pending. Can you please look into this and provide an update?

output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can I get a copy of my loan repayment schedule sent to my email?

output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: How do I download my invoice for the current month?

output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I haven't received my cashback for a recent transaction. Can someone look into this and help me?

output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can you please help me with a refund for a duplicate payment I made using NovaPay?

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I request a refund for my last transaction as it was not completed successfully.

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I made a wrong transaction and the amount is debited from my account. Can I get a refund?

output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My loan repayment schedule is not clear can you provide more information?

output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I need help with my EMI payments. Can you please tell me how to change the payment date?

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My loan repayment schedule is all messed up. Can someone please call me asap to figure this out?

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: novapay app crashing after latest update

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I made a wrong payment and I want to get a refund. Can someone guide me through the process?

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Is NovaPay compatible with the latest iOS version? Don't want to update if it's not

output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I haven't received the cashback that was promised on my last NovaPay transaction. Can you look into this?

output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: What's the latest supported OS version for NovaPay? My phone is still on Android 10

output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I need help with a refund for a purchase I made using NovaPay. The item was not as described

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Is NovaPay compatible with the latest iOS version? I'm having some issues since updating

output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm being charged interest on my loan but I've been paying my EMIs on time. What's going on?

output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My EMI deduction is incorrect. It's supposed to be 5000 but you guys deducted 6000. Please look into this ASAP.

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: NovaPay app keeps crashing on my phone. What's going on?

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Having trouble with the app. It says my account is locked due to too many attempts

output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Hi, having some issues downloading my statement on novapay

output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I paid for something online using NovaPay and the seller never sent the item. Can I get a refund?

output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can't access NovaPay, says my account is locked due to excessive login attempts, how do I unlock it?

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Need assistance with NovaPay statement download. Not able to download

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: How does the interest calculation work for my loan? I don't understand it.

output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Why is my EMI being deducted before the due date, this is causing me inconvenience

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I didn't receive my invoice for last month's transactions. Can you please send it to me?

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm trying to access my account but the app is saying my password is incorrect and I've tried resetting it multiple times

output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I didn't receive cashback for my last purchase. Can you please refund the amount?

output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My NovaPay app is not working after the latest update. Please help me resolve this issue

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can you please help me with a refund for a transaction that was made in error using NovaPay?

output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: The NovaPay app on my tablet isn't working, says it's not compatible, what can I do?

output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I need help with my EMI payment. It's not going through

output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Need assistance with statement download, it's showing an error

output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I was supposed to get cashback on my last transaction but it's not reflecting in my account. Can you help?

output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: statement download failed. error message says try again later

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm being charged for NovaPay Plus but I don't know what it does. Can you help me?

output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I need help with my loan repayment schedule. Can you tell me when my next payment is due?

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I was supposed to get cashback on my last purchase but it's not showing up in my account

output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Someone disputed a transaction on my account and I'm still waiting for the refund. Can you please look into this?

output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I have a query about my loan repayment schedule. Can someone call me back?

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I was supposed to get a cashback of 10% on my last purchase but I didn't receive it. Can you please look into this?

output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My cashback refund is still pending. Can you please check on the status and refund it to my account?

output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Hey I'm having trouble logging in to my NovaPay app. Keeps saying invalid credentials

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My loan repayment is due tomorrow but I don't have the money. What can I do?

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I need my invoices for the past 3 months for tax purposes can you provide them?

output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Is iOS 15 supported by NovaPay? I just updated my phone and the app is not working

output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: having trouble logging in to novapay keep getting invalid credentials

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I was charged 199 for NovaPay Plus but I didn't receive any premium benefits. What's going on?

output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My UPI transfer failed but the amount was debited from my account. I need a refund ASAP

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: NovaPay app is crashing every time I try to make a payment. Please fix this issue ASAP

output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: NovaPay app keeps crashing whenever I try to check my balance

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I was supposed to receive a refund 2 weeks ago but I still haven't gotten it. This is ridiculous

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I need help with a refund for a transaction that was made in error. Can you please assist me?

output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: How do I cancel my NovaPay Plus subscription and get a refund? I no longer need the premium services.

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I need my invoice for the last quarter. Can you please send it to me?

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm being overcharged for interest on my loan. It's not fair

output: {"category": "billing", "urgency": "medium", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Having trouble with login. Says server is down

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My EMI deduction is not reflective of my loan balance. Can you look into this?

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I accidentally paid for my shopping twice using NovaPay. The merchant says they can't refund me directly. Can NovaPay help?

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I was charged an extra 500 as a late fee but I paid on time please refund it

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: What's the difference between NovaPay Plus and Pro? I'm being charged for both

output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can I get a refund for my NovaPay Plus subscription? I'm not using it anymore

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I am unable to download my statement from the NovaPay app. It keeps saying failed to download

output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Hey, I made a UPI transfer through NovaPay but the money was debited and the recipient didn't get it. Can I get a refund?

output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm trying to download my statement, but it's not working. Can you look into this?

output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I've been locked out of my account because of too many incorrect login attempts. Help!

output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My EMI deduction is not reflecting in my account. Please help me ASAP

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I didn't receive my cashback for a transaction I made last month. Can you please help me with this?

output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I made a payment that I didn't authorize. Can I get a refund and how do I prevent this in the future?

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Fingerprint login on NovaPay not working after phone update, please help

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Fingerprint login not working, tried resetting but still doesn't work

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I was charged 499 for NovaPay Pro but I only signed up for the free trial. Please refund the amount.

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My UPI transfer failed but the money was still deducted. This is the third time this has happened. Fix this now.

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can I get a refund for a disputed transaction? I don't think I authorized the payment.

output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can you explain the billing cycle for my premium plan?

output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I am trying to log in to my NovaPay account but it says my password is incorrect. I know my password is correct

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Fingerprint login on NovaPay not working, how do I troubleshoot this issue?

output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I didn't receive my cashback for using NovaPay at a merchant store. When can I expect it?

output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Urgent: my interest is higher than expected. Can someone explain the calculation?

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can you explain why my interest is so high this month? I thought NovaPay had a lower interest rate

output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Having some issues with the biometric login. Can you walk me through troubleshooting?

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I accidentally paid for something twice using NovaPay. Can I get a refund for the duplicate payment?

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: what os versions are supported by novapay

output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Need help urgently, can't access my account because I'm not getting the OTP

output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: How do I view my past invoices?

output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm being charged 199 for NovaPay Plus but I don't use any premium features. Can I get a refund?

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I didn't receive my cashback for a transaction. Can you please help me with this?

output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I made a wrong transaction using NovaPay. Can you please help me get my money back?

output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Having issues with login. Says my credentials are incorrect but I know they're right

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: NovaPay app crashing every time I try to make a payment, please fix this ASAP

output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My EMI deduction for the month is incorrect I paid 10000 but you deducted 12000 please correct this ASAP

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My account was debited for a transaction that I didn't make. I need a refund immediately

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: cant download my statement from the app says error occurred

output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: NovaPay app keeps crashing every time I try to view my transactions. Very annoying

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm trying to log in with my fingerprint, but it's not working. Is there a problem with the app?

output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Hey NovaPay support, fingerprint login not working

output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I made a double payment for my electricity bill using NovaPay, can I get a refund for the extra amount?

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I need to cancel my transaction and get a refund. Please assist me with the process.

output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I didn't receive my cashback for the last offer. Can you check what's going on?

output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can someone help me with a refund for a transaction that I didn't authorize?

output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My UPI transfer failed and I need the money back urgently can you help?

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I made an erroneous payment using NovaPay. The recipient is agreeing to refund me directly but I need NovaPay to reverse the transaction

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can you please look into a refund for a transaction that was made in error? I would appreciate your help with this

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm being charged interest on my loan but I've been paying on time. What's going on?

output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My UPI transfer failed and I need the refund processed immediately

output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: statement download failed in novapay app please assist

output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Hi, I was charged 199 for NovaPay Plus but I don't use any of the premium features. Can I get a refund?

output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I accidentally paid for something twice using NovaPay. Can you please help me get a refund for one of the payments?

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I was charged 499 for NovaPay Pro by mistake. I want a refund ASAP

output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm being charged for a NovaPay service I didn't use. This is unfair

output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My UPI transfer failed but the amount was debited from my account. I need the refund asap

output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I need help with understanding the interest calculation on my credit card statement

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: NovaPay debited my account for a UPI transfer but the recipient never got the money. This is ridiculous!

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: novapay app not working on my phone. please help me asap

output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: What are the benefits of the NovaPay Plus plan and is it worth the 199 monthly charge?

output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can I get a detailed breakdown of my NovaPay Plus invoice?

output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: cant receive otp on my new phone number

output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I've been trying to get a refund for a NovaPay transaction for weeks but no one is helping me. This is ridiculous.

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: does nova pay support android 10?

output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm being charged for NovaPay Plus but I don't use the extra features. How do I downgrade to the free plan?

output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I was charged for NovaPay Plus 199 but I didn't subscribe to it. Refund please

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Someone made an unauthorized transaction using my NovaPay account and I need a refund. This is really urgent.

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm not sure why I'm being charged 499 for NovaPay Pro. I thought it was 299.

output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'd like to request a refund for a transaction that I didn't authorise. Please help me with this.

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm trying to log in to my account but the app keeps saying 'invalid credentials', I know they're correct

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: How do I cancel my NovaPay Plus subscription?

output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: The app is crashing every time I try to make a payment. This is getting ridiculous.

output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Fingerprint not working on my new phone, how do I fix this?

output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Hey, I made a payment through NovaPay but the recipient didn't receive it. Can you help me get a refund?

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm having trouble getting a refund from a merchant. Can NovaPay assist me with this?

output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: How do I initiate a refund for a transaction that was not successful?

output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I accidentally paid twice for the same bill. Can I get a refund for the second payment?

output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I need my invoice for the past month. Can you send it to me?

output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I made a double payment for my utility bill using NovaPay. Can you please refund the extra amount?

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I haven't received my refund yet and it's been 3 days. Can you help me?

output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I need a refund for a transaction that was made by mistake. Can you please process it ASAP?

output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can someone help me with my EMI payment schedule? I'm getting confused.

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: urgent: cant login to novapay, password reset not working

output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: i cant log in to my account due to biometric issue please help

output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: The cashback offer that NovaPay advertised wasn't credited to my account. Can you look into this?

output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm extremely frustrated with the refund process on NovaPay. It's been months and I still haven't received my money back.

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: How long does it take to process a refund? I'm still waiting for mine.

output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: EMI deduction failed 3 times this month. Fix this ASAP or I'll have to pay late fees

output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: What's the latest OS version supported by NovaPay? Want to update my phone

output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: NovaPay deducted my EMI twice this month. I'm going to be overdrafted if I don't get a refund ASAP

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can you explain the interest calculation on my loan I think there is a mistake

output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: novapay app not responding after i updated my phone os

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My transaction is stuck on 'processing'. Can you help me with this?

output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I made a double payment for my electricity bill using NovaPay. Can you please refund the extra amount asap?

output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: is novapay compatible with ios 15?

output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: can i use novapay app on my windows phone?

output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: The app is not responding and I have a payment due today. Please help

output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I just checked my statement and I see an EMI deduction for a loan I already paid off. Can you help me get a refund?

output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Having trouble logging in, says my password is incorrect but I know it's right

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can you help me understand why my EMI deduction is higher than expected?

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can you help me with a refund for a transaction that didn't go through? The merchant says they never received the payment.

output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Does NovaPay support iOS 16?

output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can I get a refund for my NovaPay Plus subscription? I don't use it anymore.

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can you please explain to me how the interest is calculated on my loan?

output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Hi, I just upgraded to NovaPay Plus 199 plan but still seeing the old plan benefits

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can you explain the EMI deduction process? I am confused about the dates.

output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I haven't received my OTP in hours. I need to make a payment urgently

output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I was charged twice for a single transaction. This is ridiculous and I demand a refund now.

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: The NovaPay app is very slow on my phone. Can you optimize it for lower-end devices?

output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I accidentally paid twice for a single transaction. Can NovaPay refund the extra amount?

output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I accidentally paid twice for the same thing using NovaPay can you please refund one of the payments ASAP

output: {"category": "refund", "urgency": "high", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Having trouble downloading my statement. Says error occurred

output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: NovaPay Pro 499 is too expensive. Can I get a refund?

output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm being charged for NovaPay Pro but I don't remember signing up. Please help.

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Urgent: didn't receive OTP for transaction. Need to pay rent ASAP

output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I made a double payment using NovaPay and I need a refund for the extra amount. Can you please help me?

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm having trouble with the app. It's not updating my account information. Can you help me?

output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I've been trying to download my statement for hours, but it's not working. This is ridiculous.

output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Hi support, having trouble downloading my statement from NovaPay app. Can you help?

output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm experiencing issues with the app. It's not sending OTP for login

output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: The NovaPay app is freezing on my iPhone. I've tried updating, but the issue persists

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can't access my account. App is saying 'technical difficulties'. Can you fix this ASAP?

output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm still waiting for my refund from a transaction that was made 2 months ago. Can you look into this and provide an update?

output: {"category": "refund", "urgency": "low", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I made an incorrect payment and I need a refund as soon as possible.

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: What's the minimum OS version required to run NovaPay smoothly?

output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: EMI deduction failed for the 3rd time this month. Please help, my credit score will be affected

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I want to dispute a transaction I made through NovaPay I think I was charged wrongly

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Having issues with biometric login, face recognition not working

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'd like to request a refund for a NovaPay transaction that was made in error. Can you guide me through the process?

output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm extremely dissatisfied with the delay in my refund. I demand that you look into this and provide a refund immediately.

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My account is showing an overdue payment but I've already paid the amount. Can you please resolve this issue?

output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I need help understanding the interest calculation on my loan. Can we discuss?

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can I get a refund for a UPI transfer that failed but my money was debited?

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: NovaPay app isn't supported on my phone's OS version, can you help me update?

output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm trying to log in but it's saying my credentials are incorrect. I know they're right

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: OTP for payment not received, time is running out, please help

output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Fingerprint login not working after phone restart. Is this a known issue?

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I didn't get the OTP for my transaction and now the transaction is timed out. What should I do?

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: can i use novapay app on my ipad? dont see it on the app store

output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'd like to know the status of my refund request for a disputed transaction on NovaPay.

output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Hi, I was charged 199 for NovaPay Plus but I dont think I used any premium features. Can you help me?

output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I need a refund for a failed UPI transfer. The money was debited from my account but the recipient didn't receive it. This is urgent

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: NovaPay, I'm fed up with waiting for my refund. It's been weeks and I've heard nothing. I demand a refund now

output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: The NovaPay app is not compatible with my new phone. Can you please help me with this issue?

output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can you please help me with a refund for a disputed transaction on NovaPay? The issue has been resolved but I haven't received my money back

output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can I use NovaPay on multiple devices? I'm getting an error when trying to log in on my second device

output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My loan repayment schedule is not clear. Can someone help me understand it?

output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I have a query about my NovaPay Plus subscription. Can I get a detailed breakdown of the charges?

output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I have a disputed transaction on my NovaPay account. I didn't make this payment. Can you help me get a refund?

output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My NovaPay transaction failed but my account was debited. I've been waiting for 3 days for the refund. When can I expect it?

output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm being charged 199 for NovaPay Plus but I don't remember upgrading. Can you help?

output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm still waiting for my refund from a transaction that was cancelled months ago. Can someone please look into this?

output: {"category": "refund", "urgency": "low", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: My EMI was deducted but it's not showing in the app. Fix this

output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I'm having trouble downloading my statement. Says it's unavailable. Can you look into this?

output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can you explain the interest rate on my loan? I think it's too high.

output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Biometric login on NovaPay not working after software update, please fix this issue

output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


instruction: Classify the following customer query and extract urgency and sentiment

input: why am i being charged interest on my loan when i paid the emi on time?

output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


instruction: Classify the following customer query and extract urgency and sentiment

input: Can you send me the invoice for my NovaPay transactions for the last month?

output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


instruction: Classify the following customer query and extract urgency and sentiment

input: I've already paid my loan but my account still shows an outstanding balance. Can you please look into this?

output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}