Instruction: Classify the following customer query and extract urgency and sentiment

Input: cant seem to get fingerprint to work on novapay

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: App keeps freezing when I try to make a payment. Fix this please!

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please help me with a refund for a wrong transaction? I'm not sure what happened.

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The seller hasn't shipped my product and it's been a month. I want a full refund now

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Getting an error when trying to login to NovaPay app, what could be the issue?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I disputed a transaction a few days ago and I'm still waiting for the refund. Can you please look into this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't get my cashback for a purchase I made last week can you look into it?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app isn't compatible with my new phone's OS. What are my options?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need my EMI deduction error fixed ASAP. It's been 3 days and my account is still showing pending payments.

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My refund is taking too long. Can someone please look into this and help me?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Is NovaPay compatible with the new Android version?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you send me a detailed breakdown of my billing statement?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm not sure what I'm being charged for. Can you explain my invoice to me?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you waive the interest for this month? I'm facing financial difficulties

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you explain how the EMI deductions work for my loan? I'm a bit confused

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged twice for a transaction. Can you please refund the extra amount?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The NovaPay app is crashing every time I try to view my account balance. Help me fix this

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The merchant has agreed to refund me but I haven't received the amount in my NovaPay account yet.

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What's the point of NovaPay Plus 199? I'm not getting any benefits

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a payment using NovaPay but it failed and my money was debited. Can you please help me with the refund process?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged twice for a purchase through NovaPay. Can I get a refund for one of the charges?

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hey, my EMI for the credit card got deducted twice this month. Can you look into it?

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please clarify the premium plan charges for NovaPay Plus and Pro? I'm confused between the two plans.

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please help me with a refund for a transaction that didn't go through?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a payment of 1000 rupees to a merchant but the item was not delivered. I want a refund.

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I view my loan repayment schedule on the NovaPay app?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm experiencing issues with a refund that's been pending for too long. I need assistance

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What are the minimum system requirements for running NovaPay app smoothly?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hey, I'm having trouble logging in to the NovaPay app. It says my password is incorrect, but I know I'm entering it right

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I just got an invoice for my NovaPay Pro subscription but it says I owe 600. I thought it was 499 per month?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with understanding my invoice. Can you please explain the different charges and fees?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why am I being charged 499 for NovaPay Pro? I only signed up for the free version.

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hey, having some trouble logging into NovaPay. Keeps saying invalid credentials

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: i cant download my statement, says error occurred

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been locked out of my account for 24 hours. When can I expect to get access back?

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you help me with my loan repayment schedule? I want to pay it off early

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm having trouble with the app. It says I need to update but the update isn't working. Please help

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was promised a cashback but it's not showing up in my account can you please help

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How is the interest calculated for my loan? I think there is some mistake.

Output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: novapay app crashing on launch

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why am I being charged interest on my credit card even when I paid the full amount on time?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI deduction is incorrect. It's been happening for 2 months now. Fix it

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Is NovaPay compatible with iOS 15? I just updated my phone and the app is not working.

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My refund is pending for over 2 weeks. I need it back as soon as possible. This is really frustrating.

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with my loan repayment schedule. Can I get an invoice for my upcoming payments?

Output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm not receiving the OTP for my transaction. This is really urgent as I need to make a payment now

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I have a disputed transaction on my account. Can you look into it and refund me if necessary?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My account was debited twice for the same transaction. I need a refund for the duplicate transaction

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I think there's an error in my interest calculation. Can you look into this?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: cant login to novapay app its saying my account is locked

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: URGENT: I made a UPI transfer through NovaPay and the money was debited but the recipient didn't receive it. I need a refund now

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged twice for my premium plan. Can you refund one of the charges?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a wrong payment using NovaPay. Can I get a refund please?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been trying to download my statement from NovaPay for hours but it won't work

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having trouble logging in to my NovaPay app. Keeps saying incorrect password but I know its right

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I cancel my NovaPay Pro subscription and get a refund for the remaining period?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having trouble logging into my NovaPay app. Says my credentials are wrong but I know I'm using the right password

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a double payment for my electricity bill using NovaPay, can you please help me get a refund for the extra amount?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can't download my statement. The app says it's unavailable at the moment

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: novapay app crashing whenever i try to check my balance

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, my fingerprint isn't working on the app. Tried restarting phone but still nothing

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a UPI transfer through NovaPay but the money was debited from my account and the recipient didn't receive it. Can you help?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm waiting for a refund for a cancelled order. Can you please update me on the status?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've updated NovaPay and now the app won't launch, what can I do?

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm waiting for a refund for a merchant issue but it's taking too long. Can you expedite the process?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need my NovaPay invoice for last quarter. Can you please provide it?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Urgent: My EMI deduction is wrong this month. Can someone look into this ASAP?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I got an invoice from NovaPay but the amount seems incorrect. Can you help me understand the charges?

Output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule is not updated in the app, can you please look into this?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: having trouble logging in to nova pay on my new phone

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Need help with statement download. Its not working

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged 499 for NovaPay Pro but I don't see any extra benefits. What's going on?

Output: {"category": "billing", "urgency": "medium", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help understanding my loan repayment invoice. Can someone walk me through it?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having trouble logging in to NovaPay, says my credentials are incorrect but I know they're right

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please provide me with a detailed breakdown of my premium plan charges? I want to know where my money is going.

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been trying to download my statement for hours but it just won't work. Very frustrating

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Failed UPI transfer but amount debited from my account. Refund urgently needed

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: novapay app not sending notifications. please resolve

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI is due today and I haven't received any payment reminder

Output: {"category": "billing", "urgency": "high", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get a cashback of 10% on my last transaction but it's not showing up in my account. Help!

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: App is crashing every time I try to check my balance. This is ridiculous

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having trouble logging into NovaPay app, keeps saying incorrect password but I know its right

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The cashback I was promised hasn't been credited to my account yet. Can you help me with this?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged for NovaPay Pro but I don't see any premium features. This is ridiculous

Output: {"category": "billing", "urgency": "medium", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to receive cashback but it's not showing in my account. Can you look into it?

Output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app is crashing on my tablet. Can you help me resolve this issue?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What's the latest supported OS version for NovaPay? My phone is outdated

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: biometric login is not working on my new phone

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Need help with NovaPay, not receiving OTP, tried changing SIM but still not getting it

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I just checked my statement, there's an extra charge of 199 for NovaPay Plus, never subscribed, can you look into it?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having issues with the app, it's not responding, can you please check?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you tell me what to do if the NovaPay app is not responding?

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app crashes every time I try to check my balance. Help?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What are the minimum system requirements for NovaPay? Want to make sure my device is compatible

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: why does novapay require location services to be on?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The app freezes whenever I try to make a payment, please help

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please expedite my refund? It's been too long and I really need the money back

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having issues with two-factor authentication, can't log in

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The NovaPay app is showing an incorrect balance in my account. I've already notified my bank but they say it's a NovaPay issue.

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: any tips on how to resolve fingerprint issue on novapay?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to log in but it says my account is locked. What do I do?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you explain the interest charges on my loan I think there is an error

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}