Instruction: Classify the following customer query and extract urgency and sentiment

Input: will novapay work on android 10?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need a copy of my invoice for last month. Can you send it to me?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm having trouble with my fingerprint login. It was working before but now it's not

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Do I need to update my OS to use the latest NovaPay app version?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get a refund for a returned item but I haven't received it yet. Can you help me?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been waiting for my cashback for a month now and it's still not showing up in my account.

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: having trouble with biometric login on novapay, any help?

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hey I made a payment through NovaPay but the receiver never got it and now my money is stuck

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a wrong transfer using NovaPay. The recipient is not responding and I need my money back

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm using Android 10, is NovaPay compatible with this version?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The recipient didn't receive the UPI transfer I made using NovaPay and the amount was debited from my account. What's the next step?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hey I made a double payment for my phone bill by mistake can I get a refund for one of them?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to receive a cashback of 5% on my last purchase but I didn't get it. Can you please help me with this?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a payment using NovaPay but the transaction failed. The amount was debited from my account but the recipient didn't receive it. Please refund my money

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm having some issues with fingerprint login on NovaPay, any help would be appreciated

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I accidentally paid twice for the same bill. Can I get one of the payments refunded ASAP?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why does the NovaPay app keep crashing? Its really frustrating

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged an interest rate of 20% on my loan. This is exorbitant. Can you help me?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My transaction failed but the amount was deducted from my account. I need this resolved now.

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you explain the benefits of NovaPay Pro and why I'm being charged 499?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My cashback hasn't been credited yet. Can you please help me with this refund?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My cashback for the last month is still pending. Can you please look into this and refund it to my account?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged twice for a single transaction and I've been waiting for a refund for a week now. Can you please expedite the process?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hey, my EMI got deducted twice this month. What's going on?

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: having some issues with novapay app crashing

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'd like to request a refund for a purchase that didn't go through

Output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I have a disputed transaction and I need help getting a refund. Can someone assist me?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The app is crashing every time I try to check my account balance

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help understanding the interest calculation on my loan. Can you explain?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: HELP! I made a wrong payment and I need the money back ASAP. Please refund my money

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: having trouble with fingerprint login on novapay app

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why am I not getting the OTP? It's been 10 minutes

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why was I charged interest on my overdue payment? That's not fair

Output: {"category": "billing", "urgency": "medium", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I accidentally paid my electricity bill twice using NovaPay. Can I get a refund for the extra payment?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI deduction failed again! This is the third time this month. Please help ASAP.

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule is not showing up in the app. Can you help me get access to it?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: App is freezing every time I try to view my transaction history. This is so annoying

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: App login failed 5 times, now I'm locked out and can't access my account

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: EMI deduction failed for the 3rd time this month. Fix this ASAP

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What's the latest OS version supported by NovaPay? Want to make sure my phone is compatible

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The app is not responding on my tablet. Is it compatible with tablets?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund from a transaction that was cancelled 3 days ago. Can you please look into this?

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm having trouble getting a refund for a transaction that was made in error using NovaPay. Can you please assist me?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I disputed a transaction a week ago and still haven't gotten my refund what's going on?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with a refund I made a payment to the wrong person

Output: {"category": "refund", "urgency": "high", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with downloading my statement. The app says it's not available

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didnt receive my OTP for the last 10 minutes. What should I do now?

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get a refund 5 days ago but I still haven't received it. Can you please look into this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm extremely frustrated with the delay in my refund. It's been over a week and I still haven't received my money back.

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm locked out of my account because of too many login attempts. And now the app won't send me an OTP

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged 199 for NovaPay Plus plan but the features are not working as expected

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What's the late payment fee for missing an EMI? And how can I avoid it in the future?

Output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to repay my loan early but the app isn't giving me the option. Can you help me with this?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hey, I'm being charged 199 for NovaPay Plus but I didn't opt for it. Can you help?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you help me with my loan repayment schedule? I need to plan my expenses

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: where is my invoice for the novapay pro subscription? need it for tax purposes

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay charged me twice for a single transaction. I want a refund for the extra charge

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund from a disputed transaction. It's been 2 weeks. Can you please look into this?

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a wrong transfer through NovaPay and I need a refund ASAP. The recipient is not responding to my messages.

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Need help with OTP. Not receiving on my phone. Transaction is urgent

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I haven't received my cashback for the last transaction. Can you please help me with this?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Help! My UPI transfer from NovaPay to my friend failed but the amount was debited from my account. I need the refund ASAP

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can I get a refund for a payment that was made by mistake?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged 199 for NovaPay Plus but I didn't opt for it. Help me

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need a refund for a transaction that was made in error

Output: {"category": "refund", "urgency": "high", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The NovaPay app is not launching on my iPhone. I've tried restarting my phone, but it's still not working.

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to upgrade to NovaPay Pro but the payment isn't going through. Can you please assist me with this?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help understanding the interest calculation on my loan. Can you explain it to me?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can't log in to NovaPay, says my account is locked, but I didn't try to log in that many times

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'd like to request a refund for a transaction that I didn't authorize. Can you please assist me with the process?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, I made a double payment by mistake and I need a refund for one of the transactions as soon as possible.

Output: {"category": "refund", "urgency": "high", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I download my NovaPay invoice for last month? I need it for tax purposes

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being overcharged for my NovaPay loan. Can you look into this and correct the issue?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm waiting for my refund from a cancelled transaction on NovaPay. Can you please tell me when I can expect it?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: otp not received for login tried several times

Output: {"category": "technical", "urgency": "medium", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Just updated my phone's OS and now NovaPay app won't work. What should I do?

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: help with novapay app login issue

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: having trouble with biometric authentication on novapay

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need an invoice for my NovaPay Plus charges for tax purposes. Can you provide one?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with a refund for a transaction that was declined but still deducted from my account.

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, my refund is taking too long. Can you please look into this and speed up the process?

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay Pro is charging me 499 every month. How do I cancel this?

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hello, I made a wrong transfer using NovaPay. The recipient is not responding. Can I get a refund?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need a refund for a transaction that I didn't make. It's an unauthorized transaction.

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with my OTP. I didnt receive it and I need to make a payment urgently

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a double payment for my electricity bill using NovaPay. Can you please help me get a refund for the extra amount?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My invoice for this month's loan payment is incorrect. Can you send me a revised one?

Output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm missing a refund for a cancelled order. Can you help me with that?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm on the Pro plan but I'm not sure what benefits I'm supposed to get. Can you help me?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get a refund for a cancelled flight, but it's been a week and I still haven't received it. NovaPay, please help

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: which os versions are supported by novapay app

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having trouble logging in to NovaPay, says my password is incorrect but I know its right

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'd appreciate it if someone could assist me with a refund for a transaction that was made in error

Output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What's the process for disputing an incorrect charge on my NovaPay invoice? I think there's been a mistake

Output: {"category": "billing", "urgency": "medium", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I paid twice for a service by mistake can I get a refund for one of the payments?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having some issues with fingerprint login. Doesn't recognize my fingerprint anymore

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've forgotten my password and I'm having trouble resetting it. Can you assist me?

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need an invoice for my NovaPay transactions. How do I get one?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with a refund for a cancelled transaction that's still not showing up in my account

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The recipient of my NovaPay transfer never received the money and it's been a week. I want a refund

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can't download my statement. Says error occurred. Can you look into this?

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: urgent help needed my novapay account is locked due to otp issue

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My refund for a disputed transaction on NovaPay is taking too long. Can you please expedite the process?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Fingerprint login not working on NovaPay, tried deleting and re-adding but still doesn't work

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My UPI transfer failed but the amount got debited from my account. What's the status of my refund?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: novapay app not sending otp to my phone. please resolve urgently

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI is due tomorrow but the NovaPay app is showing the wrong due date. Fix this now

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm locked out of my account because of too many incorrect login attempts. Help!

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule is not clear. Can you please provide more information?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to understand the interest calculation on my loan. Can someone explain it to me?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I accidentally paid twice for the same bill. Can I get a refund for the extra payment?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive my loan repayment schedule. Can you please send it to me ASAP?

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I think there's an error with my EMI deduction. Can you please look into it?

Output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need a refund for a transaction that was made in error. This is a one-time mistake and I'd appreciate your help.

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a UPI transfer using NovaPay but the money was debited from my account and the recipient didn't receive it. Please help me with a refund ASAP

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My phone is not compatible with the latest NovaPay update. What can I do?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Fingerprint not working on NovaPay app. Tried restarting phone, still not working

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: otp for novapay login is not coming

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need a refund for a transaction that was made in error. Can you please assist me with the process?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I am having trouble downloading my account statement from the NovaPay app. Can you please help me?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Is NovaPay supported on Android 10? I just upgraded my phone and the app is not working.

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The seller is not responding and I want a full refund for the undelivered product. This is really frustrating

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My cashback refund is delayed. Can you please help me with that?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: otp not receiving, cant complete transaction

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My NovaPay account was debited for a transaction that I didn't make. I need a refund immediately

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm disputing a transaction that I didn't authorize. Can you help me get a refund?

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI was deducted but it's not reflecting in my account. What's going on?

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: You've charged me 499 for the Pro plan but I didn't receive any benefits

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I think I was wrongly charged for NovaPay Pro. I only use the free version.

Output: {"category": "billing", "urgency": "low", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My refund is delayed and I need it urgently. Can you please expedite the process?

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: cant access novapay app after os update

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been locked out of the app due to too many incorrect login attempts, how can I regain access?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged 199 for NovaPay Plus but I didnt receive the premium benefits

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why am I being charged 499 for NovaPay Pro? I thought it was free for the first month.

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please check on the status of my refund? It's been a while since I requested it.

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund and it's been over a month. This is really frustrating.

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a UPI transfer through NovaPay but the money was debited from my account and the receiver didn't get it

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, I made a payment through NovaPay but the recipient didn't receive it. The amount was debited from my account though. Can you help me with this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't opt for NovaPay Plus but I'm still being charged 199 every month. Help me stop these charges

Output: {"category": "billing", "urgency": "medium", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Need help with biometric login. It's not recognizing my face

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: nova pay app not responding on my phone

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Need help with refund for a transaction that didn't go through

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged incorrectly for my loan repayment. Can you help?

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app keeps saying server error when I try to check my balance

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged 499 for NovaPay Pro but I don't see any extra features. What's going on?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay debited my account for a transaction that didn't go through. I need help with a refund

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I think there's an error with my invoice. Can you please look into it?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: UPI transfer failed and my account is debited. Need refund now

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My UPI transfer failed but my account was still debited. When can I expect the refund?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please help me with a refund for a purchase I made using NovaPay? The item was defective

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can I get a refund for the wrong product that was shipped to me?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, I made a double payment by mistake and I need a refund for one of the transactions.

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI deduction is late. When can I expect it to be deducted?

Output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get a cashback of 10% on my last purchase but it's been 5 days and I haven't received it. Can you look into this?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why is the app crashing every time I try to log in? This is so frustrating

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Is my phone's OS version supported by NovaPay?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm so frustrated my refund is taking forever can you please expedite the process

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I initiated a refund request 3 days ago but I haven't received any update. Can you please look into this and expedite the refund process?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged twice for my EMI. Can you please refund the extra amount?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm getting an error when trying to log in with my fingerprint. Any tips?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: where can i find my invoice for this months payment? cant seem to find it in the app

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get a refund but it's been 5 days and I haven't received it. Help

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule is not clear. Can you send me the details?

Output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive my cashback for a purchase I made last week. Can you check if there's an issue with the cashback program?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need a detailed breakdown of the charges on my invoice. Can you please provide that?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Transaction failed but money got debited from my account. I need my refund ASAP. This is really frustrating!

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please provide me with the payment receipt for my NovaPay Plus plan?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The EMI deduction from my account is incorrect. It's deducting 1000 instead of 500. Please fix this ASAP.

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why is my interest calculation higher than expected?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Urgent: NovaPay app keeps freezing and I have a payment to make ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a UPI transfer using NovaPay but the money was debited from my account and the recipient didn't receive it. Can you please look into this?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I want to upgrade to NovaPay Pro can you tell me about the benefits and charges?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a wrong payment using NovaPay and I need a refund ASAP. Please help me.

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been trying to get a refund for a failed transaction for weeks. Can you please assist me?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay is deducting my EMI twice every month. Please stop the extra deduction immediately

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I accidentally paid for something twice using NovaPay. The merchant is not responding. Can you help me get a refund for the extra payment?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My payment is due today but I dont have enough funds what are the late fees?

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been trying to log in for hours but it's not working. This is ridiculous

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app not loading, tried reinstalling but still not working, please assist me ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm on the Pro plan and my subscription just renewed. How do I get a copy of the invoice for my records?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The NovaPay app is crashing every time I try to open it, please fix this issue ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, I'm being charged 199 for NovaPay Plus but I don't recall subscribing. Can you help?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged 499 for NovaPay Pro but I only use the basic features. Can I downgrade and get a refund for this month?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm requesting a refund for a wrong transaction made using NovaPay. Please expedite this as I need the funds urgently

Output: {"category": "refund", "urgency": "high", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having issues with the biometric login. Not sure what's going on. Can you help me troubleshoot?

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Where is my refund? It's been 15 days and I haven't received anything.

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a double payment using NovaPay can you please refund one of the payments

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: ive been charged 499 for novapay pro but i dont have the pro features, please help

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive my cashback for the movie ticket purchase. It's been 5 days. Can you please help?

Output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a payment using UPI but the recipient didn't receive the money and it's been debited from my account. Can you please refund it?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: can someone pls explain how novapay calculates interest on my loan? getting different numbers every month

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was promised a cashback of 10% on my purchase but I only got 5%. Can you help me get the rest of my cashback?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What should I do if I'm not receiving the OTP for NovaPay? It's been 10 minutes

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule is incorrect. Can you please rectify it?

Output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged for a service I didn't opt for. Can you please cancel the service and refund the amount?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I change my loan repayment schedule in the NovaPay app?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need to change my loan repayment schedule. Can you assist me?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app has stopped working after the latest update, please fix this ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to set up my fingerprint login, but it's not recognizing my fingerprint. What's going on?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app keeps crashing on my iPhone, can you please look into this?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: will nova pay work on ios 15?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been trying to set up my biometric login, but it's not working. Any tips?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having issues downloading statement from NovaPay, says file not available but I need it for taxes

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made an accidental payment to the wrong person using NovaPay. Can I get a refund?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm disputing the interest charge on my loan. It's too high

Output: {"category": "billing", "urgency": "medium", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund from a disputed transaction can you look into it?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why does NovaPay app keep asking for OTP when I've already set up fingerprint login?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund from a month ago. NovaPay, this is ridiculous. I need my money back now

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Is NovaPay compatible with the latest Android version?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: App keeps crashing whenever I try to check my balance, please help ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The NovaPay app is not responding when I try to make a transfer. Fix this issue please

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm not sure why I'm being charged interest on my loan. Can you help me?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: i cant access my novapay account due to technical issue

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you assist me with a refund for an accidental payment? I meant to pay a different recipient.

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can't access my account due to biometric issue on my iPad, any solution for this?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: novapay statement download not working

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been trying to get a refund for a week but it's still not processed. Can you please help?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm extremely unhappy with the delay in my refund can you look into it immediately?

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The app is crashing every time I try to view my transaction history. Can you fix this?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My UPI transfer failed but the money is debited from my account what do I do now?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My UPI transfer failed but the money was debited from my account. I need it back ASAP

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: otp not received for transaction. please help

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why can't I log in to the app? I know my credentials are correct

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with my loan repayment schedule. Can you please assist me?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was expecting a cashback on my last NovaPay transaction but it didn't come through. Can you look into this and refund the cashback?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Fingerprint login has stopped working after I updated my phone's software, please help me

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I update my loan repayment schedule?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a payment using NovaPay but the recipient didn't receive it. I want a refund so I can try again

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Need help with downloading my statement, the app says error occurred

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need to change my payment method for my EMI payments how do I do it?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: nova pay app freezing on my device

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I accidentally paid twice for the same invoice using NovaPay. Can you please process a refund for the duplicate payment?

Output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged for NovaPay Plus but I don't use the premium features. Can I downgrade?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to download my statement but it's not working. Can you assist me?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The app is freezing every time I try to check my transactions

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: fingerprint login not working on novapay app. tried restarting phone but still not working

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Is NovaPay compatible with Android 10? My app isn't working since I updated my OS

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: When is my loan repayment due? I don't want to miss the payment

Output: {"category": "billing", "urgency": "high", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having issues with NovaPay statement download, says file not available, can you help me with this?

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you send me my loan repayment schedule I need to plan my finances

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My UPI transfer failed but the money was debited from my account. I need a refund ASAP

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: App is freezing every time I try to make a payment. Please fix this ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged twice for my EMI payment please refund one of the transactions

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Fingerprint authentication not working after phone update

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Does NovaPay support the new Android 13 version? Want to upgrade my phone

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My NovaPay Plus subscription is not working. I was charged but I dont have access to premium features

Output: {"category": "billing", "urgency": "medium", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with a refund for a transaction that was made in error using NovaPay. Can you please assist me?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What are the minimum system requirements for NovaPay, want to make sure my device is supported

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can't download my statement. App keeps crashing every time I try

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you explain the premium plan charges and how they are calculated?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Will NovaPay app work on my new Android 13 phone?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: i'm getting an error while trying to login to nova pay

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: fingerprint auth not working after updating novapay

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with my EMI repayment schedule. Can you provide more information?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a UPI transfer through NovaPay, but the recipient never received the money and it's been 3 days. Please help me with a refund ASAP

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hello, I have been charged 199 for NovaPay Plus. How do I cancel this subscription?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive the OTP for my transaction, can you please resend it or assist me?

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, I'm having trouble logging in to my NovaPay app. It keeps saying my password is incorrect, but I know I'm entering it right.

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My refund is pending for a long time. Please help me with this issue

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: It's been 2 weeks and I still haven't received my refund. This is taking too long!

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My cashback for a recent transaction is still pending. Can you help me with this issue?

Output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Emergency, login not working and I have a critical payment to make, please assist ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm not receiving the OTP to log in to my account. This is urgent, I need to pay a bill now

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Refund pending for a long time. Can you please look into this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please look into my refund it's been pending for a while

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need a detailed invoice for my loan repayments for the past year. Can you provide that?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app login failed. tried multiple times

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you explain to me why my interest rate is so high?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I troubleshoot the biometric login issue on NovaPay?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, I'm being charged 199 for NovaPay Plus but I don't think I signed up for it. Can you help?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm experiencing issues with my refund. Can you please help me resolve this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: support please help, my loan repayment was overdue by a day and now im being charged a huge penalty

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I disputed a transaction on NovaPay but I haven't received my refund yet. It's been 5 days

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: fingerprint login working intermittently

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My NovaPay Pro subscription is too expensive. Can I downgrade to Plus?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can someone please explain to me how the interest is calculated on my loan?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged interest on my loan but I've been paying all my EMIs on time. What's going on?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: hey support, my emi payment was due yesterday but the app says its overdue, why the discrepancy?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI payment is overdue and I'm being charged a late fee. Can you waive the fee?

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you send me my loan repayment schedule? I need it for my records

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: i need help with novapay app it wont let me log in

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please help me understand my loan repayment schedule?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Need help with downloading my account statement, it says 'failed' every time I try

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get a refund for a cancelled order but I haven't received it yet. Can you please help?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can someone explain the interest calculation for my loan?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged interest on my loan but I've already paid the principal amount. Can you please explain why this is happening?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been waiting for my refund for a week now. Can you please expedite the process?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been waiting for a refund for a disputed transaction since last week. Can you please look into this urgently?

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I think I was overcharged for my loan interest. Can you look into this?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get cashback on my last purchase but it's not showing up in my account. Can you look into this?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Transaction ID: NP1234. I was supposed to get a cashback of 10% on my purchase but it's been 2 weeks and I haven't received it. What's going on?

Output: {"category": "refund", "urgency": "low", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why was my EMI deduction amount changed without my consent?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help resolving a refund issue. The money was taken out of my account but the recipient says they never got it

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get cashback on my last transaction but it's not showing up in my account. What's going on?

Output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Fingerprint login not working after app update. Can you help me fix this?

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund. Can you please provide an update on the status?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The seller didn't deliver the product and I want a refund. Can NovaPay help me?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a double payment by mistake and I really need one of the payments to be refunded as soon as possible

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm having trouble getting a refund for a transaction that didn't go through

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: novapay app keeps crashing whenever i try to download my statement

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having issues with biometric login on NovaPay, can someone help me troubleshoot?

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged 499 for NovaPay Pro but I didn't sign up for it. Refund please

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule says I have to pay 5000 next week but I thought it was 3000. Can someone help me?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: face id not working on novapay app. tried everything but still not working

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm not sure why I'm being charged 499 for NovaPay Pro. Can someone explain the benefits?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The NovaPay app is crashing every time I try to log in. I need to make a payment ASAP.

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can I change my NovaPay Pro subscription to NovaPay Plus? I don't need the extra features

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help understanding the interest calculation on my loan. Can you provide more information?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need a refund for a transaction that didn't go through. Can you help me?

Output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I download my invoice for the NovaPay Pro plan?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: It's been 10 days since I requested a refund and I still haven't received it. What's the status?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Need help with NovaPay, not receiving OTP to log in, tried multiple times but still nothing

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI got deducted twice this month. What's going on?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm getting an error message when I try to log in to the NovaPay app. Says my account is locked. Can you help me unlock it?

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why was my loan repayment schedule changed without my consent?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you send me a detailed invoice for my NovaPay Pro subscription?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why did you guys charge me 199 for NovaPay Plus? I didn't opt for it!

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm getting an error message when I try to log in. It says my account is locked. How do I unlock it?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive the OTP for my transaction. Can you resend it or help me with an alternative?

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive the cashback that was promised for using NovaPay. Can someone look into this?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund. Can you please update me on the status?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged 499 for NovaPay Pro but I didn't even subscribe to it. Please refund the amount immediately.

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Refund not received for a transaction that was cancelled. Help me

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My refund is taking way too long. I've been waiting for over a month now

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Need help with the app, it's not sending me the OTP for my transactions

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm not receiving the OTP to login to my account. What should I do?

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need to get a refund for a transaction that was made in error. Can NovaPay assist me with this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive the OTP for my transaction. What should I do now?

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get cashback on my last transaction but it's been a week and I haven't received it yet

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment due date is upcoming and I need to confirm the amount. Can you send me the invoice?

Output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm not sure why I'm being charged interest on my NovaPay loan. Can you explain it to me?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been wrongly charged for NovaPay Pro. I want a refund now

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a double payment by mistake and I need a refund for one of the transactions.

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didnt get my OTP. Can you please resend it?

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund from a week ago. Can you please look into it?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why was my EMI deducted twice this month?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: how do i download my payment invoice from the novapay app? cant find the option

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm not sure how the interest is calculated on my loan. Can you explain it to me?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My cashback is pending for over a month. Can you please look into this and provide a refund?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't get my refund for a return I made. It's been 2 weeks and I'm getting worried.

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My credit card statement is showing incorrect interest charges, please help me with this

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule is not updating. Can you look into it?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged twice for a single transaction on NovaPay. I need a refund for the extra charge as soon as possible

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: facing issues with app login says server error

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why am I being charged 199 for NovaPay Plus? I didn't opt for it!

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you explain the interest calculation on my loan? I don't understand how it's calculated

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The app is freezing on the login page and won't proceed, need help urgently

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: fingerprint not working on novapay app

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was not aware of the NovaPay Pro charges. Can you waive it off this time?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why can't I log in to NovaPay using my fingerprint? It was working fine earlier

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: novapay app keeps crashing on my phone

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How long does it take to process a refund for a disputed transaction on NovaPay?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I upgrade to NovaPay Pro and what are the benefits?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can someone explain the interest calculation on my loan? It seems higher than expected

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a payment using NovaPay but the recipient didn't receive it. Can I get a refund?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: i didnt get the otp for login cant access my account

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please refund me for the wrong transaction I made using NovaPay? It was an honest mistake.

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I download my invoice for the NovaPay Pro subscription? I need it for my records

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The merchant has agreed to refund my money but it's not reflecting in my NovaPay account. What's the status?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I haven't received my refund yet and it's really causing me a lot of inconvenience. Can you please help?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to download my statement but it's not working. Can you help me with this?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My UPI transfer failed and I'm still waiting for a refund. It's been 2 days

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I have been trying to log in to my NovaPay account but it says my account is locked. What should I do?

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: is novapay app compatible with ios 15?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get a refund 3 days ago but it's still not showing up in my account

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get cashback on my last transaction but it's not showing up in my account. Can you look into this?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I am having trouble with the NovaPay app. It keeps crashing every time I try to use it

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my cashback from last week's transaction. Can someone look into this?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule is not updating. Can you help me with that?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm waiting for a refund for a cancelled transaction. Can you please update me on the status?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: hi support cant seem to download my statement from novapay

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my cashback from a purchase I made last month. Can you please help me?

Output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a double payment for my electricity bill using NovaPay and the second payment is not being refunded. Can you please look into this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why was I charged interest on my loan when I paid on time?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My UPI transfer failed and I need a refund immediately. I'm in urgent need of the money

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: otp not received for novapay transaction. please help its urgent

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I have a disputed transaction on my NovaPay account. The merchant is not responding and I need a refund. Can you assist me with this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app crashes instantly after I open it, what's going on?

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app not working on my new phone. Which OS versions are supported?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My UPI transfer failed but the money is still debited from my account. Please help me get it back

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How long does it take for a refund to process? I've been waiting for a week

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm not getting the OTP for login and I have a payment due today

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I paid for a service that I didn't receive. Can I get a refund?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: having trouble downloading my statement from novapay app

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The seller hasn't sent my item and it's been months. I need a refund ASAP

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: nova pay app not launching on my tablet

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: otp not received for novapay transaction. need help asap

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: App isn't responding when I try to make a payment. Please help

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please clarify how the interest is calculated on my loan? I'm getting different amounts every month.

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The app is not responding when I try to check my balance. Can you please fix this issue?

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Double payment made using NovaPay. Can I get a refund for the extra amount?

Output: {"category": "refund", "urgency": "low", "sentiment": "calm"}