Instruction: Classify the following customer query and extract urgency and sentiment

Input: What's the latest supported OS version for NovaPay, want to make sure my phone is compatible

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I reset my password if I don't receive the OTP? It's been 10 minutes

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: nova pay app keeps crashing on my tablet!!

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I cancel my NovaPay Plus 199 subscription?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a payment using NovaPay but it was declined. However, my account was still debited. I need a refund immediately

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Biometric login on NovaPay not working after phone restart, please help me resolve this issue

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I paid my EMI on time but NovaPay still shows a pending amount. Can someone look into this?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I just got my invoice for this month and I don't understand the interest calculations. Can someone explain it to me?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm not sure why I'm being charged interest on my loan. Can someone explain the terms to me?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm getting an error when trying to log in. It says 'server not responding'. What does this mean?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive my invoice for this month. Can you send it to me?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can someone explain to me how to read the invoices generated by NovaPay? I'm having trouble understanding the charges.

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hey, I'm being charged 199 for NovaPay Plus but I don't know what benefits I'm getting. Can someone explain?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I reset my NovaPay app password? I forgot it

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I get a refund for a transaction I didn't authorize?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm on the Pro 499 plan but I don't see any benefits. Can I get a refund?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Someone made a fraudulent transaction using my NovaPay account and I need a refund ASAP. This is really urgent.

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm not sure about the interest calculation. Can someone explain it to me?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get a discount on my loan interest but it's not reflecting in my invoice. Please help.

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive my cashback for the last quarter. Can you please check and credit it to my account asap?

Output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need to change my loan repayment schedule. Can someone help me?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please send me the invoice for my NovaPay Plus subscription?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: need help with my repayment schedule, due date is approaching and i dont have the amount

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a purchase but the merchant hasn't delivered the product. Can I get a refund through NovaPay?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My refund is taking too long. It's been 5 days and I still haven't received my money back

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can I use NovaPay on my tablet, or is it only for phones?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: what's the latest supported os version for nova pay?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app not responding, tried restarting but still not working

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My interest calculation is wrong. I've been overcharged. Fix this ASAP

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having trouble logging in to NovaPay, keeps saying wrong password but I know it's right

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was mistakenly charged 499 for NovaPay Pro. I only use the free version. Can you reverse the transaction?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can I get an invoice for my premium plan charges?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need a refund for a duplicate payment I made using NovaPay. Can you please help me with the process?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a purchase through NovaPay but the product was faulty. I want to return it and get a refund ASAP.

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, I was charged 199 for NovaPay Plus but I dont use the extra features can I get a refund?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: novapay login not working after phone reset

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a wrong transaction and need a refund ASAP please help

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with a refund for a transaction that was made using the wrong account. Can you please assist me with this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Need help urgently, not receiving OTP for payment, deadline is in an hour

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a wrong transaction and I need a refund urgently. Can you please assist me?

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: novapay app not supporting my phone os version

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get 10% cashback on my last transaction but it's not credited yet. Can you look into this?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm disputing the interest charges on my NovaPay loan. Can we discuss this further?

Output: {"category": "billing", "urgency": "medium", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with my fingerprint login. It wont recognize my fingerprint anymore

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having issues with biometric login. Can you tell me what to do?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive my refund for a cancelled transaction. Can you please look into this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My invoice is showing wrong amount. I paid 5000 but it says 6000. This is a big issue

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The interest on my loan is too high. Can I get a better rate?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My refund is taking too long. I need the money back ASAP. Can you please expedite the process?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm locked out of my account because I entered the wrong password too many times. Help!

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you explain the billing cycle for my loan?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI due date is tomorrow. Can I postpone it?

Output: {"category": "billing", "urgency": "high", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged for NovaPay Pro plan even though I downgraded to Plus plan a month ago

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm really frustrated with the refund process it's taking way too long

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a transaction that I want to cancel and get a refund for. Can you assist me?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to login but it's saying the server is down. How long will it be down for?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to log in, but my fingerprint isn't being recognized. What's going on?

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Fingerprint authentication worked yesterday but today it's not, please help me fix this

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: fingerprint login not working on novapay

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay Pro is too expensive. How do I downgrade to a cheaper plan?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule is all messed up. I was supposed to pay 10000 this month but my account says I owe 15000. Please fix this.

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI payment is due tomorrow but I haven't received the invoice yet. Please send it ASAP.

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why is the NovaPay app crashing every time I try to make a payment?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a wrong transaction using NovaPay and I need a refund. Please help me with this

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Fingerprint login not working after updating my phone's OS

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was expecting a refund for a cancelled transaction but it's been a week and I haven't received it. What's the status?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't authorize the 199 charge for NovaPay Plus. Please refund

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I accidentally paid for something twice using NovaPay. Can I get a refund for one of the payments?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The biometric login is not working on my new phone. Is it compatible with NovaPay?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My refund is taking too long. I need the money ASAP

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been waiting for a refund for a cancelled transaction for over a week now. Can you please look into this urgently?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hello, my fingerprint isn't working on the app. Can you help me?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm not receiving the OTP to log in, what should I do?

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My interest amount is too high. I think there is some mistake in the calculation.

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm waiting for a refund for a cancelled transaction. It's been a week and I haven't received my money back

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, my fingerprint isn't being recognized by NovaPay. Never had this issue before. What's going on?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My UPI transfer failed but the amount was debited from my account. I need a refund ASAP.

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm having trouble understanding my NovaPay bill. Can someone explain it to me?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app crashes every time I try to check my balance. Please fix this ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My NovaPay transaction failed but the amount was debited from my account. I'm still waiting for the refund.

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been waiting for a refund for weeks and I'm getting really frustrated. Can you please assist me?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I paid for a product that never arrived. Can I get a refund through NovaPay?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hello, I need help with a refund for a failed UPI transfer. The money was debited from my account but the recipient didn't receive it

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can't download my bank statement, says 'failed to generate'

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can I get a refund for a duplicate payment I made yesterday?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Where is my refund? It's been 5 days since I requested it.

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What's the latest supported OS version for NovaPay? Want to make sure I can still use it

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need my invoice for NovaPay Pro for tax purposes. Can you send it to me?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to download my statement but it's not working

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been trying to download my statement for hours but it's not working, can you assist?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: having trouble logging in to novapay app. says my account is locked

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged for NovaPay Plus but I don't use it. Can I get a refund?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I accidentally paid for something twice using NovaPay. Can you help me get a refund for the extra payment?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with statement download. It's not working and I need it urgently

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I reset my NovaPay app if it's frozen?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I have been trying to cancel my NovaPay Plus subscription but the website is not working please help me

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having trouble with NovaPay login, says my username is incorrect but I know it's right, can you help me?

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a wrong transfer using NovaPay and the recipient won't return my money. Can I get a refund or assistance?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: how do i update my payment method for my novapay loan? cant find the option in the app

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm not able to view my EMI payment schedule in the NovaPay app, can you please help me?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: fingerprint login issue on novapay app. please help

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I want to cancel my NovaPay Plus subscription and get a refund for the remaining period

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: nova pay pro 499 charged without my consent, this is ridiculous, i demand a refund

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with a refund for a transaction that was made by mistake. Can you please assist me?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: what to do if novapay app is not working

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged 499 for NovaPay Pro but I only signed up for the free version what do I do?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay, I'm very disappointed in the service. I was supposed to get a refund weeks ago and I've heard nothing. This is unacceptable

Output: {"category": "refund", "urgency": "medium", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Disputed transaction on my NovaPay account. Need urgent refund

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need a refund for a transaction that was made in error. Can you please look into this and help me?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: novapay not responding after latest update

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund from 10 days ago. Can you please update me on the status?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: novapay app freezes when i try to make a payment

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Fingerprint login not working on NovaPay, tried restarting phone but still not working

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hey, I made a payment through NovaPay and the recipient didn't receive it but my account is debited. Can you help me get a refund?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Fingerprint login on NovaPay not working after I updated my phone's OS

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to understand the fees associated with my loan. Can someone help me with that?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Urgent! I accidentally paid for something twice using NovaPay. Can you please refund me as soon as possible?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app is freezing on my tablet. What can I do to fix this?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: ive been trying to cancel my novapay plus subscription for weeks now, still getting charged 199 every month

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Why did you deduct my EMI twice this month? I only have one loan

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm having trouble with the app. It says my account is locked

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive my cashback for the last month. Can you please check and credit it to my account?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: can someone please explain the billing cycle for my novapay loan? im getting confused

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI deduction is 2 days late. When can I expect the payment to be deducted?

Output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NEED HELP ASAP, NOT GETTING OTP FOR TRANSACTION

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Is NovaPay supported on Android 10? I just upgraded my phone and the app is not working

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: my novapay app is not responding

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm having trouble with a transaction. It says failed but my money is gone. Can someone look into this ASAP?

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged extra for the NovaPay Plus plan, can you please look into this and resolve it ASAP

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you help me with my biometric login? It stopped working suddenly

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm unable to download my bank statement from the app, it says an error occurred, please help

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The app is not responding, and I have to make an urgent payment, can you assist me?

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: statement download is failing. please assist

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I accidentally paid for something using NovaPay that I didn't mean to buy. Can I get a refund?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help understanding my loan repayment options.

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having trouble logging in, says my password is wrong but I know its right

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with a refund for a duplicate payment I made through NovaPay. Can you please assist me?

Output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged for NovaPay Pro but I don't see the benefits. Can I cancel my subscription?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged twice for my loan repayment. What's going on?

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The app isn't responding after I enter my login credentials, please help

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to access my account, but the app says it's unavailable. When will it be back up?

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can someone explain to me how the interest is calculated for my NovaPay loan? I don't understand the charges

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need to dispute a transaction and get a refund as soon as possible

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged a late fee for my loan repayment. Can this be waived?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: my emi payment was declined due to insufficient funds, can you waive the late fee?

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I want to know how to download my invoices from NovaPay. Can someone please help me with that?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been trying to login for hours but it says my credentials are incorrect. I know they're right

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, I paid for an order using NovaPay but the order was cancelled. When can I expect my refund?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app keeps crashing on my phone. I've tried restarting, but it won't work. Help!

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged for NovaPay Plus but I don't see any benefits. Can I downgrade to the free plan?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay Pro 499 plan is too expensive, can I get a discount or a refund?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I authorized a one-time payment of 500 but my account is showing a recurring charge. Please fix.

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule is not clear. Can you provide a detailed breakdown?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: help, novapay app wont launch on my phone

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can I get a detailed breakdown of my invoice for the past month?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to login but it says my fingerprint is not recognized. I've tried multiple times

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been trying to reset my password but the OTP is not coming through. Can you help?

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to login to NovaPay but the biometric authentication isn't working, any ideas?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The NovaPay app is running very slow on my phone. Can you help me improve the performance?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please expedite my refund? I really need the money back as soon as possible.

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: is novapay app compatible with android 12

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've tried everything and I still can't log in to my NovaPay account. Please help me ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having trouble with NovaPay login, says my password is incorrect but I know it's right, can you assist me?

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged twice for NovaPay Pro. Can you refund one of the charges?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need to change my EMI deduction date. Is that possible through the app?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: novapay app not working on my new phone. is it compatible with android 12?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: is ios 15 supported by novapay app

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My refund is delayed and I'm not sure what's going on. Can you please look into this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: novapay app not working on my phone after software update

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Fingerprint login not working after update. Fix this ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The app says my OS version is not supported, what are the supported versions for NovaPay?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having trouble logging in to NovaPay app, keeps saying incorrect password but I know it's right

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The merchant didn't process my refund yet and it's been a week. Can NovaPay assist me?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I get a refund for a transaction that I didn't authorize?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule is not updated. Can you please look into it?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need to access my account ASAP but the app is not working. Please help me

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: EMI deduction failed this month and now I'm being charged a late fee. Help!

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm experiencing issues with my refund for a disputed transaction. Can you please help me resolve this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need a detailed invoice for my NovaPay transactions. Can you provide?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't ask for NovaPay Plus. Why was I charged 199?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm waiting for a refund for a cancelled order. Can you please provide an update on the status?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: having trouble logging in keeps saying invalid credentials

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, I accidentally paid for something twice. Can I get a refund for the second payment?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having trouble logging in to NovaPay. Keeps saying incorrect password

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to understand my interest charges. Can someone help me with that?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: can i get a detailed breakdown of my loan repayment schedule and the interest charged?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been waiting for a refund from NovaPay for a very long time. Can someone please look into this and help me?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you help me with a refund for a purchase I made through NovaPay? The product was damaged.

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I paid for something using NovaPay but the merchant is not responding and I need a refund. Can you please help?

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need a breakdown of my invoice. Can you please share the details?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was expecting a refund for the NovaPay Pro plan but it's still not processed

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get a refund for a cancelled transaction on NovaPay but it's been delayed. Can you please look into this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a UPI transfer through NovaPay but the money was debited from my account and the recipient didn't receive it. I need a refund ASAP

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you refund the extra amount I paid by mistake?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm having trouble with a refund for a transaction that was made in error. Can someone assist me?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a double payment for my electricity bill by mistake using NovaPay. Can I get a refund for one of the payments?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I lost my invoice for last month. Can you send me a copy?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My UPI transfer failed and the money is still debited from my account. I need help

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My NovaPay transaction failed but the amount is still deducted. Please refund it back to my account.

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I accidentally paid for my shopping twice using NovaPay. Can I get a refund for one of the transactions?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm experiencing technical issues with the NovaPay app, can someone help me troubleshoot?

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged 499 for NovaPay Pro but I didn't opt for it. Please look into this and refund me.

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a duplicate payment using NovaPay and I need help getting a refund for the extra amount

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to reset my password but not getting the OTP, can you please assist?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My refund is taking too long to process can you speed it up?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Disputed transaction on my account. Need refund as soon as possible

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app not working on my new tablet. What's the supported OS version?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund for a cancelled flight ticket. It's been 10 days. Please help.

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a payment using NovaPay but the transaction failed and my money was debited. Can you please help me with the refund process?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My payment was declined but the amount was still deducted. I need a refund ASAP

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund it's been 5 days can you please look into this

Output: {"category": "refund", "urgency": "medium", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My invoice is showing incorrect charges. Please correct this ASAP

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've been waiting for 5 days and still haven't received my refund for the cancelled transaction. This is ridiculous!

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive my invoice for this month. Can you please send it to me asap?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get a cashback of 10% on my last transaction but I haven't received it yet

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged 199 for NovaPay Plus but I don't use the extra features. Can I get a refund?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My bank account was debited for a NovaPay transaction that failed. Please refund the amount immediately.

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please send me an invoice for my NovaPay transactions?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I've updated my phone to the latest OS but NovaPay is not working. What should I do?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: otp not receiving for novapay login

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need to cancel my premium plan. How do I do that?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm using an older version of iOS, will NovaPay work on my device?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive my refund for a returned product. Can you please look into this?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having some issues with the app. Can you tell me what to do if I'm not receiving the OTP?

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: can i get a refund for the novapay pro subscription? i dont use the extra features

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Cashback not credited for my last transaction. Help me with the refund

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My NovaPay invoice is not generating. Can you please help me with this issue?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My payment was declined but the amount was still debited from my account please help

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with a refund. I was charged twice for the same transaction. Can someone assist me?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app not responding, tried restarting but still not working, please help ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My NovaPay Plus subscription just got renewed but I want to cancel it. Can I get a refund for the month?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a payment through NovaPay but the receiver is saying they didn't get it can you please check what's going on

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hey, NovaPay isn't working on my new phone, it says it's not compatible

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I Downgraded from NovaPay Pro to Plus but still being charged 499, please resolve this ASAP

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule is not updated. Can someone look into it?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The app won't let me log in. It says my account is locked. How do I unlock it?

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The app is logging me out every time I try to make a payment. What's going on?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having trouble logging in, the app says my account is locked

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I haven't received the OTP, and the transaction is pending, please help me resolve this ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The fingerprint login on my NovaPay app has stopped working. Can you please help me resolve this issue?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a UPI payment through NovaPay but the amount was debited and the recipient didn't receive it. Can you help me get a refund?

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm having trouble with the app. It's not responding when I try to make a payment. Can you help me?

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged 499 for NovaPay Pro but I didn't receive any benefits. What's going on?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI was deducted twice this month. Can you please look into this and refund the extra amount?

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't get my cashback for a purchase I made using NovaPay. It's been a week and I'm still waiting.

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What is the latest supported OS version for NovaPay app?

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: need help with novapay i havent received my otp

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with a refund. I was charged twice for a single transaction and I've been trying to get it sorted for weeks.

Output: {"category": "refund", "urgency": "low", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Need help with refund for a transaction that didn't go through. It's been 3 days

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Refund not received for a failed transaction. Can you please look into this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please help me with a refund I made a payment that didn't go through

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Is NovaPay compatible with Android 11? Just got a new phone and want to make sure

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm having trouble understanding the interest calculation on my loan. Can someone please explain it to me?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app keeps crashing on my phone, please help me

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get cashback on my purchase but it's not reflecting in my account. Can you help?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a double payment for a bill through NovaPay. Can I get a refund for one of the payments?

Output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged twice for the same transaction. This is ridiculous. Fix it now

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: fingerprint sensor not working on novapay app

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, I'm having trouble logging in to my NovaPay account. Keeps saying invalid credentials

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I upgrade from NovaPay Plus to Pro? And what are the benefits of the 499 plan?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I haven't received my refund yet and it's been 4 weeks. This is unacceptable

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The NovaPay app is not responding on my phone. What should I do?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged for NovaPay Pro but I don't want it. Can you please cancel it?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, I made a double payment for my electricity bill through NovaPay. Can you please help me get a refund for the extra amount?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app is freezing, how can I resolve this issue?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I signed up for NovaPay Pro but I didn't receive any confirmation. Is my account active?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can I get a detailed breakdown of my loan repayment schedule, including interest charges?

Output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive the OTP for login, can you please resend it?

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a UPI transfer using NovaPay but the money was debited from my account and the recipient didn't receive it. What should I do?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, can't download my statement from NovaPay, is there a issue with the server?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My app is not updating. Still on version 2.1. How do I get the latest version?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My UPI transfer failed and I didn't get my refund yet. Can you please check on this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to download my statement, but it's saying the file is corrupted. Can you please help me?

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund for a disputed transaction from last month. Can you please update me on the status?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a wrong payment to a wrong person. Can NovaPay help me get my money back?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: hey, having trouble logging in to my novapay app. keeps saying wrong password

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged for an invoice I never received. Can you look into it?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I download my invoice for tax purposes?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Fingerprint login on NovaPay not working, tried resetting but still not working, please help

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app is not compatible with my new phone. When will you release an update?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was expecting a refund for a cancelled order but I haven't received it yet. Can you please assist me?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hey, I made a payment through NovaPay but it's showing failed. However, the amount has been debited from my account. Can you help me with a refund?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My refund is delayed and I really need the money back. Can someone help me with this?

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with the app. It's not sending me the OTP and I have a payment to make

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Where is my refund? It's been 5 days since I initiated the refund request for my cancelled order

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI deduction is wrong. I paid 10000 but it says 5000 was deducted. Fix this ASAP

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can I get my invoice for the past quarter? I need it for tax purposes

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't get the otp for my transaction. what should i do?

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My refund is pending for the last 10 days. Can you please speed up the process?

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please help me with a refund I made a wrong payment to someone

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need a refund for a transaction that didn't go through but the amount was debited from my account. This is urgent.

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Just updated NovaPay and now I'm getting an error message when I try to login

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you help me with my loan repayment schedule? I want to pay it off early.

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you help me with the biometric login issue? It's not working after the update

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive the OTP and now my transaction is pending. Fix this ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My UPI transfer failed but the money was debited from my account what's going on

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How long does it take to process a refund through NovaPay? I'm still waiting for my money back from a cancelled transaction

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI payment failed but I have enough money in my account. What's going on?

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hey, I'm having trouble logging into my NovaPay app. Keeps saying invalid credentials

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app crashes every time I try to view my statement. Using the latest iOS

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged 499 for NovaPay Pro but I dont remember subscribing to it. Please look into this.

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI payment was deducted twice this month. Can you please refund the extra amount?

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need a refund for a wrong transaction ASAP can you help me?

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to log in but the fingerprint scanner isn't working. Help

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need help with my billing cycle can you explain how it works?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a payment using NovaPay but the recipient didn't receive the money. Can you please refund it?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't get the OTP for my transaction. Can you resend it?

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What's the latest version of NovaPay that's compatible with my phone?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made an accidental double payment for my rent can I get a refund for one of them please?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please send me the invoice for my NovaPay Pro 499 plan for the last quarter?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I know if I'm eligible for NovaPay Plus 199 plan? I wanna upgrade from the free version

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund for a cancelled transaction. It's been 10 days and I haven't heard back from NovaPay.

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My credit card is being charged the wrong amount for NovaPay Pro. Can you help me get this corrected?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My transaction was cancelled but the refund hasn't been credited back to my account yet.

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged for NovaPay Plus but I don't even use the premium features. Can I downgrade to the free plan?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged 199 for NovaPay Plus but I don't use the extra features

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Need help with my loan repayment. The schedule is not clear

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My EMI for the personal loan is being deducted twice every month, please help me with this

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to download my invoice for last month's payments but the link isn't working.

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was expecting a refund for a cancelled transaction but I haven't received it yet. Can you help?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: You've charged me for NovaPay Pro but I'm still using the basic features

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive my refund for a disputed transaction. Can you please look into this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't get the OTP for my transaction. Can you help me with this? It's urgent

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Need help with EMI deduction error. It's been 3 days and it's still not resolved

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund from a disputed transaction that was resolved in my favor. It's been over a week, can you please help me?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My refund is taking too long. I need the money back ASAP. Please look into this

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm getting a 'technical error' when trying to log in, can you help me resolve this?

Output: {"category": "technical", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't receive my invoice for this month. Can you please send it?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My UPI transfer through NovaPay failed but my account was debited. I need a refund ASAP.

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What are the benefits of upgrading to NovaPay Pro 499 plan? Is it worth the extra cost?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need to change my payment method for NovaPay Plus. How can I do that?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a double payment for my utility bill. Can you please help me get a refund for the extra amount?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get cashback on my last purchase, but I haven't received it yet. Can you help me with this?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having issues with face recognition on NovaPay app. Says it can't detect my face

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What is the due date for my next loan repayment?

Output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a payment using NovaPay but the transaction was declined and my account was still debited. I need a refund immediately

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: EMI deduction failed 3 times, my bank account is being charged multiple times for the same payment, please help asap

Output: {"category": "billing", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment is overdue and I'm being charged a penalty. Can you waive the fee?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, I made a payment through NovaPay but the recipient never received it. Can you help me get a refund?

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: can you tell me the minimum os version required to run novapay app?

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please explain the charges on my NovaPay invoice for the last month?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you explain the billing cycle for my NovaPay Plus subscription?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I view my EMI payment history for the last year in NovaPay app?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was supposed to get cashback on my last purchase but it's not showing up in my account. Can you check on this?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can I get a refund for a failed UPI transfer through NovaPay? The money was debited from my account.

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: having issues with biometric login on nova pay app

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app keeps crashing on my phone, I'm using the latest iOS version, please help ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please help me with a refund for a payment that was made in error? The recipient is not responding to my messages

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app freezes whenever I try to download my statement

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I need to change my loan repayment schedule. Can I do that through the app?

Output: {"category": "billing", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a wrong transfer using NovaPay and the recipient is not responding. Can I get a refund?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule is all wrong. Can you please fix it ASAP?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I enable fingerprint login on NovaPay? I don't see the option

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was charged for NovaPay Plus but I never signed up for it. Can I get a refund?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I think there's an error with my EMI deduction. Can you please help me?

Output: {"category": "billing", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I want to know how the interest is calculated on my loan. The amount seems too high.

Output: {"category": "billing", "urgency": "low", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I didn't authorize the 199 charge for NovaPay Plus. Please refund it ASAP.

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The NovaPay app is saying my fingerprint is not recognized. It was working fine yesterday

Output: {"category": "technical", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a payment through NovaPay but the recipient didn't receive it. Can you help me get a refund?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My UPI transfer using NovaPay failed and now my account is debited. I need this resolved ASAP so I can pay my bills

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can't download my bank statement. Says I don't have permission

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I download my invoice for last month's transactions?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Interest charged on my loan is incorrect. Please rectify this immediately

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app keeps crashing whenever I try to check my balance, please help

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Hi, I used NovaPay for a transaction but the merchant is saying they never received the payment. Can you help resolve this issue?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule is showing incorrect dates. Can you please update the schedule ASAP?

Output: {"category": "billing", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm still waiting for my refund from last week. Can you please update me on the status?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app is crashing every time I try to open it. Can you please fix this ASAP?

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a UPI transfer using NovaPay but the recipient didn't receive the money and it's been debited from my account. I need help urgently.

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm seeing an extra charge of 199 on my statement. What's this for?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm trying to reset my password but the OTP is not being sent to my phone. This is urgent

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: The refund for my transaction is taking too long. I need the money back as soon as possible

Output: {"category": "refund", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a double payment using NovaPay. Can you please refund one of the payments?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: URGENT: can't access my account because I'm not receiving the OTP. Need help ASAP

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can't log in to NovaPay, says my account is locked, how do I unlock it?

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Can you please refund my money it's been a week since I requested it

Output: {"category": "refund", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How do I download my invoices from NovaPay?

Output: {"category": "billing", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm being charged for a loan repayment that I already made. Can you look into this and refund the extra charge?

Output: {"category": "billing", "urgency": "medium", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app is not responding, I have to make a payment urgently

Output: {"category": "technical", "urgency": "high", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: What are the benefits of upgrading to NovaPay Pro 499?

Output: {"category": "billing", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: How long does it take to get a refund for a wrong transaction?

Output: {"category": "refund", "urgency": "low", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I accidentally paid for something twice using NovaPay. Can you please refund the extra amount? This is urgent

Output: {"category": "refund", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made a double payment using NovaPay and I need a refund for the extra amount. Can you please help me with this?

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'd like to request a refund for a purchase that didn't go through but my account was still charged.

Output: {"category": "refund", "urgency": "medium", "sentiment": "calm"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: My loan repayment schedule is not updated on the app. Can someone please update it manually?

Output: {"category": "billing", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I'm not getting the OTP and I need to make a payment now. This is urgent

Output: {"category": "technical", "urgency": "high", "sentiment": "angry"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: Having issues with the app, it won't let me log in and says my account is locked

Output: {"category": "technical", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: NovaPay app isn't recognizing my face ID. Used to work fine. What's changed?

Output: {"category": "technical", "urgency": "medium", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I made an extra payment by mistake. Can I get a refund for the extra amount?

Output: {"category": "refund", "urgency": "medium", "sentiment": "frustrated"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: I was promised a refund but it's been a while and I haven't received it. What's the status?

Output: {"category": "refund", "urgency": "low", "sentiment": "neutral"}


Instruction: Classify the following customer query and extract urgency and sentiment

Input: novapay app biometric login issue

Output: {"category": "technical", "urgency": "low", "sentiment": "neutral"}