Update app.py
Browse files
app.py
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# -*- coding: utf-8 -*-
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"""
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Verbatify — Analyse sémantique NPS (Paste-only, NPS inféré)
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"""
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import os, re, json, collections, tempfile, zipfile
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from pathlib import Path
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from typing import List, Dict, Optional
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import pandas as pd
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import gradio as gr
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@@ -12,28 +12,47 @@ import plotly.express as px
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import plotly.graph_objects as go
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import plotly.io as pio
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# ====================== CSS externe
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def apply_plotly_theme():
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pio.templates["verbatify"] = go.layout.Template(
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layout=go.Layout(
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@@ -53,11 +72,12 @@ LOGO_SVG = """<svg xmlns='http://www.w3.org/2000/svg' width='224' height='38' vi
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<g fill='none' fill-rule='evenodd'>
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<rect x='0' y='7' width='38' height='24' rx='12' fill='url(#g)'/>
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<circle cx='13' cy='19' r='5' fill='#fff' opacity='0.95'/><circle cx='25' cy='19' r='5' fill='#fff' opacity='0.72'/>
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<text x='46' y='25' font-family='Manrope, system-ui, -apple-system, Segoe UI, Roboto, Arial, sans-serif' font-size='20' font-weight='
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</g>
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</svg>"""
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# ======================
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try:
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from unidecode import unidecode
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except Exception:
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except Exception:
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return str(x)
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# ======================
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THEMES = {
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"Remboursements santé":[r"\bremboursement[s]?\b", r"\bt[eé]l[eé]transmission\b", r"\bno[eé]mie\b",
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r"\bprise\s*en\s*charge[s]?\b", r"\btaux\s+de\s+remboursement[s]?\b", r"\b(ameli|cpam)\b",
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"Agence / Accueil":[r"\bagence[s]?\b", r"\bboutique[s]?\b", r"\baccueil\b", r"\bconseil[s]?\b", r"\battente\b", r"\bcaisse[s]?\b"],
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}
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# ======================
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NEGATIONS = [r"\bpas\b", r"\bjamais\b", r"\bplus\b", r"\baucun[e]?\b", r"\brien\b", r"\bni\b", r"\bgu[eè]re\b"]
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INTENSIFIERS = [r"\btr[eè]s\b", r"\bvraiment\b", r"\bextr[eê]mement\b", r"\bhyper\b"]
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DIMINISHERS = [r"\bun[e]?\s+peu\b", r"\bassez\b", r"\bplut[oô]t\b", r"\bl[eé]g[eè]rement\b"]
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INTENSIFIER_W, DIMINISHER_W = 1.5, 0.7
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# ====================== OpenAI (
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OPENAI_AVAILABLE = False
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try:
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except Exception:
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# ====================== UTILS ======================
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def normalize(t:str)->str:
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if not isinstance(t,str): return ""
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return re.sub(r"\s+"," ",t.strip())
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t=re.sub(r"\b(?:\+?\d[\s.-]?){7,}\b","[tel]",t)
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return t
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lines = [l.strip() for l in (text or "").splitlines() if l.strip()]
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rows = []
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for i, line in enumerate(lines, 1):
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else:
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rows.append({"id": i, "comment": line
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return pd.DataFrame(rows)
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# ---------
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def openai_json(model:str, system:str, user:str, temperature:float=0.0) -> Optional[dict]:
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if not OPENAI_AVAILABLE: return None
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try:
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except Exception:
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return None
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def oa_sentiment(comment:str
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system = "Tu es un classifieur FR. Réponds strictement en JSON."
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user = f'Texte: {comment}\nDonne "label" parmi ["positive","neutre","negatif"] et "score" entre -4 et 4. JSON.'
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return openai_json(
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def oa_themes(comment:str
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system = "Tu maps le texte client vers un thésaurus assurance. Réponds strictement en JSON."
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user = f"Texte: {comment}\nThésaurus: {json.dumps(list(THEMES.keys()), ensure_ascii=False)}\nRetourne {{'themes': [...], 'counts': {{...}}}}"
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return openai_json(
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def oa_summary(nps:Optional[float], dist:Dict[str,int], themes_df:pd.DataFrame
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system = "Tu es un analyste CX FR. Donne une synthèse courte et actionnable en Markdown."
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top = [] if themes_df is None else themes_df.head(6).to_dict(orient="records")
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user = f"Données: NPS={None if nps is None else round(nps,1)}, Répartition={dist}, Thèmes={json.dumps(top, ensure_ascii=False)}"
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j = openai_json(
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if isinstance(j, dict) and "text" in j: return j["text"]
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if isinstance(j, dict): return ' '.join(str(v) for v in j.values())
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return None
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# ---------
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def make_hf_pipe():
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try:
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from transformers import pipeline
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except Exception:
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return None
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# ---------
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def infer_nps_from_sentiment(label: str, score: float) -> int:
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scaled = int(round((float(score) + 4.0) * 1.25)) # -4 -> 0, 0 -> 5, +4 -> 10
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scaled = max(0, min(10, scaled))
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return min(6, scaled)
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return 8 if score >= 0 else 7
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# ======================
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def fig_nps_gauge(nps: Optional[float]) -> go.Figure:
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v = 0.0 if nps is None else float(nps)
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return go.Figure(go.Indicator(mode="gauge+number", value=v,
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fig = px.bar(d2, x="theme", y="count", color="type", barmode="stack", title=f"Top {k} thèmes — balance Pos/Neg")
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fig.update_layout(xaxis_tickangle=-30); return fig
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# ======================
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def analyze_text(pasted_txt, has_sc, sep_chr,
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do_anonymize, use_oa_sent, use_oa_themes, use_oa_summary,
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oa_model, oa_temp, top_k):
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if df.empty:
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raise gr.Error("Colle au moins un verbatim (une ligne).")
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if (use_oa_sent or use_oa_themes or use_oa_summary) and not OPENAI_AVAILABLE:
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use_oa_sent = use_oa_themes = use_oa_summary = False
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hf_pipe = make_hf_pipe()
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def hf_sent(text:str):
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if hf_pipe is None or not text.strip(): return None
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try:
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res=hf_pipe(text); lab=str(res[0]["label"]).lower(); p=float(res[0].get("score",0.5))
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if "1" in lab or "2" in lab: return {"label":"negatif","score":-4*p}
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if "3" in lab: return {"label":"neutre","score":0.0}
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return {"label":"positive","score":4*p}
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except Exception:
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return None
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rows=[]; theme_agg=collections.defaultdict(lambda:{"mentions":0,"pos":0,"neg":0})
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used_hf=False; used_oa=False; any_inferred=False
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for idx, r in df.iterrows():
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cid=r.get("id", idx+1); comment=normalize(str(r["comment"]))
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# Sentiment
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sent=None
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if use_oa_sent:
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sent=oa_sentiment(comment
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if not sent:
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if not sent:
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s=float(lexical_sentiment_score(comment))
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sent={"label":lexical_sentiment_label(s),"score":s}
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# Thèmes
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themes, counts = detect_themes_regex(comment)
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if use_oa_themes:
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tjson=oa_themes(comment
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if isinstance(tjson, dict):
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used_oa=True
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for th, c in (tjson.get("counts",{}) or {}).items():
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counts[th] = max(counts.get(th, 0), int(c))
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themes = [th for th, c in counts.items() if c > 0]
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# NPS
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given = r.get("nps_score", None)
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try:
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given = int(given) if given is not None and str(given).strip() != "" else None
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themes_df=pd.DataFrame(trs).sort_values(["total_mentions","net_sentiment"],ascending=[False,False])
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# Synthèse
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method = "OpenAI + HF + règles" if (
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nps_label = "NPS global (inféré)" if any_inferred else "NPS global"
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lines=[ "# Synthèse NPS & ressentis clients",
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f"- **Méthode** : {method}",
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lines.append(f"- **{th}** : {m} occurrence(s)")
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summary_md="\n".join(lines)
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if
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md = oa_summary(nps, dist, themes_df
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if md: summary_md = md + "\n\n---\n" + summary_md
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# Exports
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ench_md, irr_md, reco_md = make_panels(themes_df)
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fig_gauge = fig_nps_gauge(nps)
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fig_emots = fig_sentiment_bar(dist)
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k = max(1, int(
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fig_top = fig_top_themes(themes_df, k)
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fig_bal = fig_theme_balance(themes_df, k)
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ench_md, irr_md, reco_md, fig_gauge, fig_emots, fig_top, fig_bal)
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# ====================== UI ======================
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apply_plotly_theme()
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with gr.Blocks(title="Verbatify
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gr.HTML(
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"<div class='vb-hero'>"
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f"{LOGO_SVG}"
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"<div><div class='vb-title'>Verbatify — Analyse NPS</div>"
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"<div class='vb-sub'>Émotions • Thématiques • Occurrences • Synthèse
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"</div>"
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)
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pasted = gr.Textbox(
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label="Verbatims (un par ligne)", lines=10,
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placeholder="Exemple :\nRemboursement rapide, télétransmission OK | 10\nImpossible de joindre un conseiller | 3\nEspace client : bug à la connexion | 4",
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)
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has_score = gr.Checkbox(label="J’ai un score NPS par ligne", value=True) # déjà coché
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sep = gr.Textbox(label="Séparateur score", value="|", scale=1)
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with gr.Row():
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anon=gr.Checkbox(label="Anonymiser emails / téléphones", value=True)
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use_oa_sent=gr.Checkbox(label="OpenAI pour le sentiment", value=True)
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use_oa_themes=gr.Checkbox(label="OpenAI pour les thèmes", value=True)
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use_oa_summary=gr.Checkbox(label="OpenAI pour la synthèse", value=True)
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with gr.Row():
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oa_model=gr.Textbox(label="Modèle OpenAI", value="gpt-4o-mini")
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oa_temp=gr.Slider(label="Température", minimum=0.0, maximum=1.0, value=0.1, step=0.1)
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top_k=gr.Slider(label="Top thèmes (K) pour les graphes", minimum=5, maximum=20, value=10, step=1)
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run=gr.Button("Lancer l'analyse", elem_classes=["vb-cta"])
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with gr.Row():
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ench_panel=gr.Markdown()
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irr_panel=gr.Markdown()
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reco_panel=gr.Markdown()
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summary=gr.Markdown(label="Synthèse NPS & ressentis clients")
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themes_table=gr.Dataframe(label="Thèmes — statistiques")
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enriched_table=gr.Dataframe(label="Verbatims enrichis (aperçu)")
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files_out=gr.Files(label="Téléchargements (CSV & ZIP)")
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with gr.Row():
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plot_nps = gr.Plot(label="NPS — Jauge")
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plot_sent= gr.Plot(label="Répartition des émotions")
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plot_top = gr.Plot(label="Top thèmes — occurrences")
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plot_bal = gr.Plot(label="Top thèmes — balance Pos/Neg")
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run.click(
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analyze_text,
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inputs=[pasted
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outputs=[summary, themes_table, enriched_table, files_out,
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ench_panel, irr_panel, reco_panel,
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plot_nps, plot_sent, plot_top, plot_bal]
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gr.HTML(
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'<div class="vb-footer">© Verbatify.com — Construit par '
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'<a href="https://jeremy-lagache.fr/" target="_blank" rel="
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)
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if __name__ == "__main__":
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# -*- coding: utf-8 -*-
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"""
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Verbatify — Analyse sémantique NPS (Paste-only, NPS inféré)
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Interface simplifiée : toutes les options sont appliquées automatiquement.
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"""
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import os, re, json, collections, tempfile, zipfile
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from typing import List, Dict, Optional
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import pandas as pd
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import gradio as gr
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import plotly.graph_objects as go
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import plotly.io as pio
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# ====================== CSS (externe si présent, sinon fallback) ======================
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BASE_DIR = os.path.dirname(os.path.abspath(__file__))
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CSS_FILE = os.path.join(BASE_DIR, "verbatim.css")
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VB_CSS_FALLBACK = r"""
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@import url('https://fonts.googleapis.com/css2?family=Manrope:wght@400;500;700;800&display=swap');
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:root{--vb-bg:#F8FAFC;--vb-text:#0F172A;--vb-primary:#7C3AED;--vb-primary-2:#06B6D4;--vb-border:#E2E8F0;}
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*{color-scheme:light !important}
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html,body,.gradio-container{background:var(--vb-bg)!important;color:var(--vb-text)!important;
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font-family:Manrope,system-ui,-apple-system,'Segoe UI',Roboto,Arial,sans-serif!important}
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.gradio-container{max-width:1120px!important;margin:0 auto!important}
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.vb-hero{display:flex;align-items:center;gap:16px;padding:20px 22px;margin:10px 0 20px;
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background:linear-gradient(90deg,rgba(124,58,237,.18),rgba(6,182,212,.18));border:1px solid var(--vb-border);
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border-radius:14px;box-shadow:0 10px 26px rgba(2,6,23,.08)}
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+
.vb-hero .vb-title{font-size:22px;color:#0F172A;font-weight:500}
|
| 31 |
+
.vb-hero .vb-sub{font-size:13px;color:#0F172A}
|
| 32 |
+
.gradio-container .vb-cta{background:linear-gradient(90deg,var(--vb-primary),var(--vb-primary-2))!important;color:#fff!important;
|
| 33 |
+
border:0!important;font-weight:700!important;font-size:16px!important;padding:14px 18px!important;border-radius:14px!important;
|
| 34 |
+
box-shadow:0 10px 24px rgba(124,58,237,.28)}
|
| 35 |
+
.gradio-container .vb-cta:hover{transform:translateY(-2px);filter:brightness(1.05)}
|
| 36 |
+
/* Patch encarts vides & texte noir partout */
|
| 37 |
+
.gradio-container .empty,
|
| 38 |
+
.gradio-container [class*="unpadded_box"],
|
| 39 |
+
.gradio-container [class*="unpadded-box"],
|
| 40 |
+
.gradio-container .empty[class*="box"]{background:#FFFFFF!important;background-image:none!important;border:1px solid transparent!important;box-shadow:none!important}
|
| 41 |
+
.gradio-container .empty *, .gradio-container [class*="unpadded_box"] *{color:#0F172A!important;fill:#0F172A!important}
|
| 42 |
+
"""
|
| 43 |
+
|
| 44 |
+
VB_CSS = None
|
| 45 |
+
try:
|
| 46 |
+
if os.path.exists(CSS_FILE):
|
| 47 |
+
with open(CSS_FILE, "r", encoding="utf-8") as f:
|
| 48 |
+
VB_CSS = f.read()
|
| 49 |
+
except Exception:
|
| 50 |
+
VB_CSS = None
|
| 51 |
+
if not VB_CSS:
|
| 52 |
+
VB_CSS = VB_CSS_FALLBACK
|
| 53 |
+
|
| 54 |
+
# ====================== Plotly theme ======================
|
| 55 |
+
|
| 56 |
def apply_plotly_theme():
|
| 57 |
pio.templates["verbatify"] = go.layout.Template(
|
| 58 |
layout=go.Layout(
|
|
|
|
| 72 |
<g fill='none' fill-rule='evenodd'>
|
| 73 |
<rect x='0' y='7' width='38' height='24' rx='12' fill='url(#g)'/>
|
| 74 |
<circle cx='13' cy='19' r='5' fill='#fff' opacity='0.95'/><circle cx='25' cy='19' r='5' fill='#fff' opacity='0.72'/>
|
| 75 |
+
<text x='46' y='25' font-family='Manrope, system-ui, -apple-system, Segoe UI, Roboto, Arial, sans-serif' font-size='20' font-weight='800' fill='#0F172A' letter-spacing='0.2'>Verbatify</text>
|
| 76 |
</g>
|
| 77 |
</svg>"""
|
| 78 |
|
| 79 |
+
# ====================== unidecode fallback ======================
|
| 80 |
+
|
| 81 |
try:
|
| 82 |
from unidecode import unidecode
|
| 83 |
except Exception:
|
|
|
|
| 88 |
except Exception:
|
| 89 |
return str(x)
|
| 90 |
|
| 91 |
+
# ====================== Thésaurus ASSURANCE ======================
|
| 92 |
+
|
| 93 |
THEMES = {
|
| 94 |
"Remboursements santé":[r"\bremboursement[s]?\b", r"\bt[eé]l[eé]transmission\b", r"\bno[eé]mie\b",
|
| 95 |
r"\bprise\s*en\s*charge[s]?\b", r"\btaux\s+de\s+remboursement[s]?\b", r"\b(ameli|cpam)\b",
|
|
|
|
| 120 |
"Agence / Accueil":[r"\bagence[s]?\b", r"\bboutique[s]?\b", r"\baccueil\b", r"\bconseil[s]?\b", r"\battente\b", r"\bcaisse[s]?\b"],
|
| 121 |
}
|
| 122 |
|
| 123 |
+
# ====================== Sentiment (règles) ======================
|
| 124 |
+
|
| 125 |
+
POS_WORDS = {
|
| 126 |
+
"bien":1.0,"super":1.2,"parfait":1.4,"excellent":1.5,"ravi":1.2,"satisfait":1.0,
|
| 127 |
+
"rapide":0.8,"efficace":1.0,"fiable":1.0,"simple":0.8,"facile":0.8,"clair":0.8,"conforme":0.8,
|
| 128 |
+
"sympa":0.8,"professionnel":1.0,"réactif":1.0,"reactif":1.0,"compétent":1.0,"competent":1.0,
|
| 129 |
+
"top":1.2,"recommande":1.2,"recommandé":1.2,"bon":0.8
|
| 130 |
+
}
|
| 131 |
+
NEG_WORDS = {
|
| 132 |
+
"mauvais":-1.2,"horrible":-1.5,"nul":-1.2,"lent":-0.8,"cher":-0.9,"arnaque":-1.5,
|
| 133 |
+
"déçu":-1.2,"decu":-1.2,"incompétent":-1.3,"bug":-0.9,"bogue":-0.9,"problème":-1.0,
|
| 134 |
+
"probleme":-1.0,"attente":-0.6,"retard":-0.9,"erreur":-1.0,"compliqué":-0.8,"complique":-0.8,
|
| 135 |
+
"défectueux":-1.3,"defectueux":-1.3,"non conforme":-1.2,"impossible":-1.0,"difficile":-0.7
|
| 136 |
+
}
|
| 137 |
NEGATIONS = [r"\bpas\b", r"\bjamais\b", r"\bplus\b", r"\baucun[e]?\b", r"\brien\b", r"\bni\b", r"\bgu[eè]re\b"]
|
| 138 |
INTENSIFIERS = [r"\btr[eè]s\b", r"\bvraiment\b", r"\bextr[eê]mement\b", r"\bhyper\b"]
|
| 139 |
DIMINISHERS = [r"\bun[e]?\s+peu\b", r"\bassez\b", r"\bplut[oô]t\b", r"\bl[eé]g[eè]rement\b"]
|
| 140 |
INTENSIFIER_W, DIMINISHER_W = 1.5, 0.7
|
| 141 |
|
| 142 |
+
# ====================== OpenAI (auto) ======================
|
| 143 |
+
|
| 144 |
OPENAI_AVAILABLE = False
|
| 145 |
try:
|
| 146 |
+
from openai import OpenAI
|
| 147 |
+
if os.getenv("OPENAI_API_KEY"):
|
| 148 |
+
_client = OpenAI()
|
| 149 |
+
OPENAI_AVAILABLE = True
|
| 150 |
except Exception:
|
| 151 |
+
OPENAI_AVAILABLE = False
|
| 152 |
+
|
| 153 |
+
OA_MODEL = os.getenv("OPENAI_MODEL", "gpt-4o-mini")
|
| 154 |
+
OA_TEMP = float(os.getenv("OPENAI_TEMP", "0.1"))
|
| 155 |
+
TOP_K = int(os.getenv("VERBATIFY_TOPK", "10"))
|
| 156 |
+
|
| 157 |
+
# ====================== Utils ======================
|
| 158 |
|
|
|
|
| 159 |
def normalize(t:str)->str:
|
| 160 |
if not isinstance(t,str): return ""
|
| 161 |
return re.sub(r"\s+"," ",t.strip())
|
|
|
|
| 215 |
t=re.sub(r"\b(?:\+?\d[\s.-]?){7,}\b","[tel]",t)
|
| 216 |
return t
|
| 217 |
|
| 218 |
+
# --------- Coller du texte → DataFrame (AUTO : détecte "| note" en fin de ligne) ----------
|
| 219 |
+
def df_from_pasted_auto(text:str) -> pd.DataFrame:
|
| 220 |
lines = [l.strip() for l in (text or "").splitlines() if l.strip()]
|
| 221 |
rows = []
|
| 222 |
+
pat = re.compile(r"\|\s*(-?\d{1,2})\s*$")
|
| 223 |
for i, line in enumerate(lines, 1):
|
| 224 |
+
m = pat.search(line)
|
| 225 |
+
if m:
|
| 226 |
+
verb = line[:m.start()].strip()
|
| 227 |
+
score = m.group(1)
|
| 228 |
+
rows.append({"id": i, "comment": verb, "nps_score": pd.to_numeric(score, errors="coerce")})
|
| 229 |
else:
|
| 230 |
+
rows.append({"id": i, "comment": line, "nps_score": None})
|
| 231 |
return pd.DataFrame(rows)
|
| 232 |
|
| 233 |
+
# --------- OpenAI helpers (auto) ----------
|
| 234 |
def openai_json(model:str, system:str, user:str, temperature:float=0.0) -> Optional[dict]:
|
| 235 |
if not OPENAI_AVAILABLE: return None
|
| 236 |
try:
|
|
|
|
| 244 |
except Exception:
|
| 245 |
return None
|
| 246 |
|
| 247 |
+
def oa_sentiment(comment:str) -> Optional[dict]:
|
| 248 |
system = "Tu es un classifieur FR. Réponds strictement en JSON."
|
| 249 |
user = f'Texte: {comment}\nDonne "label" parmi ["positive","neutre","negatif"] et "score" entre -4 et 4. JSON.'
|
| 250 |
+
return openai_json(OA_MODEL, system, user, OA_TEMP)
|
| 251 |
|
| 252 |
+
def oa_themes(comment:str) -> Optional[dict]:
|
| 253 |
system = "Tu maps le texte client vers un thésaurus assurance. Réponds strictement en JSON."
|
| 254 |
user = f"Texte: {comment}\nThésaurus: {json.dumps(list(THEMES.keys()), ensure_ascii=False)}\nRetourne {{'themes': [...], 'counts': {{...}}}}"
|
| 255 |
+
return openai_json(OA_MODEL, system, user, OA_TEMP)
|
| 256 |
|
| 257 |
+
def oa_summary(nps:Optional[float], dist:Dict[str,int], themes_df:pd.DataFrame) -> Optional[str]:
|
| 258 |
system = "Tu es un analyste CX FR. Donne une synthèse courte et actionnable en Markdown."
|
| 259 |
top = [] if themes_df is None else themes_df.head(6).to_dict(orient="records")
|
| 260 |
user = f"Données: NPS={None if nps is None else round(nps,1)}, Répartition={dist}, Thèmes={json.dumps(top, ensure_ascii=False)}"
|
| 261 |
+
j = openai_json(OA_MODEL, system, user, 0.2)
|
| 262 |
if isinstance(j, dict) and "text" in j: return j["text"]
|
| 263 |
if isinstance(j, dict): return ' '.join(str(v) for v in j.values())
|
| 264 |
return None
|
| 265 |
|
| 266 |
+
# --------- HF sentiment (optionnel)
|
| 267 |
def make_hf_pipe():
|
| 268 |
try:
|
| 269 |
from transformers import pipeline
|
|
|
|
| 273 |
except Exception:
|
| 274 |
return None
|
| 275 |
|
| 276 |
+
# --------- Inférence NPS depuis le sentiment ----------
|
| 277 |
def infer_nps_from_sentiment(label: str, score: float) -> int:
|
| 278 |
scaled = int(round((float(score) + 4.0) * 1.25)) # -4 -> 0, 0 -> 5, +4 -> 10
|
| 279 |
scaled = max(0, min(10, scaled))
|
|
|
|
| 283 |
return min(6, scaled)
|
| 284 |
return 8 if score >= 0 else 7
|
| 285 |
|
| 286 |
+
# ====================== Graphiques ======================
|
| 287 |
+
|
| 288 |
def fig_nps_gauge(nps: Optional[float]) -> go.Figure:
|
| 289 |
v = 0.0 if nps is None else float(nps)
|
| 290 |
return go.Figure(go.Indicator(mode="gauge+number", value=v,
|
|
|
|
| 309 |
fig = px.bar(d2, x="theme", y="count", color="type", barmode="stack", title=f"Top {k} thèmes — balance Pos/Neg")
|
| 310 |
fig.update_layout(xaxis_tickangle=-30); return fig
|
| 311 |
|
| 312 |
+
# ====================== Analyse principale (AUTO) ======================
|
|
|
|
|
|
|
|
|
|
| 313 |
|
| 314 |
+
def analyze_text(pasted_txt: str):
|
| 315 |
+
# 1) Parse auto + anonymisation
|
| 316 |
+
df = df_from_pasted_auto(pasted_txt or "")
|
| 317 |
if df.empty:
|
| 318 |
raise gr.Error("Colle au moins un verbatim (une ligne).")
|
| 319 |
+
df["comment"] = df["comment"].apply(anonymize)
|
| 320 |
|
| 321 |
+
# 2) Pipes
|
| 322 |
+
use_oa_sent = use_oa_themes = use_oa_summary = True
|
| 323 |
+
if not OPENAI_AVAILABLE:
|
|
|
|
| 324 |
use_oa_sent = use_oa_themes = use_oa_summary = False
|
|
|
|
| 325 |
hf_pipe = make_hf_pipe()
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 326 |
|
| 327 |
+
# 3) Boucle verbatims
|
| 328 |
rows=[]; theme_agg=collections.defaultdict(lambda:{"mentions":0,"pos":0,"neg":0})
|
| 329 |
used_hf=False; used_oa=False; any_inferred=False
|
| 330 |
|
| 331 |
for idx, r in df.iterrows():
|
| 332 |
cid=r.get("id", idx+1); comment=normalize(str(r["comment"]))
|
| 333 |
|
| 334 |
+
# Sentiment: OpenAI -> HF -> règles
|
| 335 |
sent=None
|
| 336 |
if use_oa_sent:
|
| 337 |
+
sent=oa_sentiment(comment); used_oa = used_oa or bool(sent)
|
| 338 |
+
if not sent and hf_pipe is not None and comment.strip():
|
| 339 |
+
try:
|
| 340 |
+
res=hf_pipe(comment); lab=str(res[0]["label"]).lower(); p=float(res[0].get("score",0.5))
|
| 341 |
+
if "1" in lab or "2" in lab: sent = {"label":"negatif","score":-4*p}
|
| 342 |
+
elif "3" in lab: sent = {"label":"neutre","score":0.0}
|
| 343 |
+
else: sent = {"label":"positive","score":4*p}
|
| 344 |
+
used_hf=True
|
| 345 |
+
except Exception:
|
| 346 |
+
sent=None
|
| 347 |
if not sent:
|
| 348 |
s=float(lexical_sentiment_score(comment))
|
| 349 |
sent={"label":lexical_sentiment_label(s),"score":s}
|
| 350 |
|
| 351 |
+
# Thèmes: regex (+ fusion OpenAI)
|
| 352 |
themes, counts = detect_themes_regex(comment)
|
| 353 |
if use_oa_themes:
|
| 354 |
+
tjson=oa_themes(comment)
|
| 355 |
if isinstance(tjson, dict):
|
| 356 |
used_oa=True
|
| 357 |
for th, c in (tjson.get("counts",{}) or {}).items():
|
|
|
|
| 359 |
counts[th] = max(counts.get(th, 0), int(c))
|
| 360 |
themes = [th for th, c in counts.items() if c > 0]
|
| 361 |
|
| 362 |
+
# Note NPS existante ou inférée
|
| 363 |
given = r.get("nps_score", None)
|
| 364 |
try:
|
| 365 |
given = int(given) if given is not None and str(given).strip() != "" else None
|
|
|
|
| 401 |
themes_df=pd.DataFrame(trs).sort_values(["total_mentions","net_sentiment"],ascending=[False,False])
|
| 402 |
|
| 403 |
# Synthèse
|
| 404 |
+
method = "OpenAI + HF + règles" if (OPENAI_AVAILABLE and used_hf) else ("OpenAI + règles" if OPENAI_AVAILABLE else ("HF + règles" if used_hf else "Règles"))
|
| 405 |
nps_label = "NPS global (inféré)" if any_inferred else "NPS global"
|
| 406 |
lines=[ "# Synthèse NPS & ressentis clients",
|
| 407 |
f"- **Méthode** : {method}",
|
|
|
|
| 415 |
lines.append(f"- **{th}** : {m} occurrence(s)")
|
| 416 |
summary_md="\n".join(lines)
|
| 417 |
|
| 418 |
+
if OPENAI_AVAILABLE:
|
| 419 |
+
md = oa_summary(nps, dist, themes_df)
|
| 420 |
if md: summary_md = md + "\n\n---\n" + summary_md
|
| 421 |
|
| 422 |
# Exports
|
|
|
|
| 460 |
ench_md, irr_md, reco_md = make_panels(themes_df)
|
| 461 |
fig_gauge = fig_nps_gauge(nps)
|
| 462 |
fig_emots = fig_sentiment_bar(dist)
|
| 463 |
+
k = max(1, int(TOP_K))
|
| 464 |
fig_top = fig_top_themes(themes_df, k)
|
| 465 |
fig_bal = fig_theme_balance(themes_df, k)
|
| 466 |
|
|
|
|
| 468 |
ench_md, irr_md, reco_md, fig_gauge, fig_emots, fig_top, fig_bal)
|
| 469 |
|
| 470 |
# ====================== UI ======================
|
| 471 |
+
|
| 472 |
apply_plotly_theme()
|
| 473 |
|
| 474 |
+
with gr.Blocks(title="Verbatify — Analyse NPS", css=VB_CSS) as demo:
|
| 475 |
+
# Header
|
| 476 |
gr.HTML(
|
| 477 |
"<div class='vb-hero'>"
|
| 478 |
f"{LOGO_SVG}"
|
| 479 |
"<div><div class='vb-title'>Verbatify — Analyse NPS</div>"
|
| 480 |
+
"<div class='vb-sub'>Émotions • Thématiques • Occurrences • Synthèse</div></div>"
|
| 481 |
"</div>"
|
| 482 |
)
|
| 483 |
|
| 484 |
+
# Entrée minimale + bouton
|
| 485 |
+
with gr.Row():
|
| 486 |
pasted = gr.Textbox(
|
| 487 |
label="Verbatims (un par ligne)", lines=10,
|
| 488 |
placeholder="Exemple :\nRemboursement rapide, télétransmission OK | 10\nImpossible de joindre un conseiller | 3\nEspace client : bug à la connexion | 4",
|
| 489 |
+
scale=4
|
| 490 |
)
|
| 491 |
+
run = gr.Button("Lancer l'analyse", elem_classes=["vb-cta"], scale=1)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 492 |
|
| 493 |
+
# Panneaux
|
| 494 |
with gr.Row():
|
| 495 |
ench_panel=gr.Markdown()
|
| 496 |
irr_panel=gr.Markdown()
|
| 497 |
reco_panel=gr.Markdown()
|
| 498 |
|
| 499 |
+
# Résultats + téléchargements
|
| 500 |
summary=gr.Markdown(label="Synthèse NPS & ressentis clients")
|
| 501 |
themes_table=gr.Dataframe(label="Thèmes — statistiques")
|
| 502 |
enriched_table=gr.Dataframe(label="Verbatims enrichis (aperçu)")
|
| 503 |
files_out=gr.Files(label="Téléchargements (CSV & ZIP)")
|
| 504 |
|
| 505 |
+
# Graphes
|
| 506 |
with gr.Row():
|
| 507 |
plot_nps = gr.Plot(label="NPS — Jauge")
|
| 508 |
plot_sent= gr.Plot(label="Répartition des émotions")
|
|
|
|
| 510 |
plot_top = gr.Plot(label="Top thèmes — occurrences")
|
| 511 |
plot_bal = gr.Plot(label="Top thèmes — balance Pos/Neg")
|
| 512 |
|
| 513 |
+
# Lancer
|
| 514 |
run.click(
|
| 515 |
analyze_text,
|
| 516 |
+
inputs=[pasted],
|
| 517 |
outputs=[summary, themes_table, enriched_table, files_out,
|
| 518 |
ench_panel, irr_panel, reco_panel,
|
| 519 |
plot_nps, plot_sent, plot_top, plot_bal]
|
|
|
|
| 521 |
|
| 522 |
gr.HTML(
|
| 523 |
'<div class="vb-footer">© Verbatify.com — Construit par '
|
| 524 |
+
'<a href="https://jeremy-lagache.fr/" target="_blank" rel="noopener">Jérémy Lagache</a></div>'
|
| 525 |
)
|
| 526 |
|
| 527 |
if __name__ == "__main__":
|