Update app.py

app.py

@@ -42,25 +42,36 @@ def get_content_score(text, top_intents):
         score += 0.2
     return min(score + 0.1, 1.0)
 
-# Updated reply generator with intent-specific follow-up
 def generate_reply(input_text, intent):
-    # Defined intent-specific closing prompts
+    # Intent-specific suggestion sentences
+    intent_solutions = {
+        "top up balance": "Your balance is ¥12. Current promo: recharge ¥100 get ¥5 bonus.",
+        "reactivate service": "Your service is suspended due to unpaid ¥38. Recharge to restore within 30 mins.",
+        "change mobile plan": "You're on Plan Basic (¥68/5GB). Suggest Plan Plus (¥98/20GB).",
+        "check account status": "Your data usage is 3.2GB/5GB. Balance: ¥12. Calls left: 22 mins.",
+        "ask for billing support": "Last bill was ¥96 for March. Includes data overage ¥16.",
+        "cancel subscription": "Your contract ends on 2025-06-30. No penalty after this date.",
+        "upgrade device": "You're eligible for upgrade. New iPhone plan starts at ¥399/month.",
+        "report service outage": "We're detecting signal issues in your area (ZIP: XXX). Engineers notified."
+    }
+
+    # Intent-specific closing question
     intent_closings = {
-        "top up balance": "Would you like to see recharge options and prices?",
-        "reactivate service": "Shall I help you reactivate your number now?",
+        "top up balance": "Would you like to proceed with a recharge now?",
+        "reactivate service": "Shall I help you restart your service now?",
         "report service outage": "Would you like me to file a service report for you?",
-        "change mobile plan": "Need me to compare available plans for you?",
-        "ask for billing support": "Would you like me to check your latest bill details?",
-        "cancel subscription": "Should I guide you through the cancellation process?",
-        "check account status": "Would you like an overview of your account status?",
+        "change mobile plan": "Would you like to switch to a better plan?",
+        "ask for billing support": "Shall I show your last 3 billing records?",
+        "cancel subscription": "Shall I guide you through cancellation?",
+        "check account status": "Want a summary of your usage and balance?",
         "upgrade device": "Would you like me to show available upgrade options?"
     }
 
-    closing = intent_closings.get(intent.lower(), "Is there anything else I can help you with?")
-    opening = "Thanks for reaching out. I understand your concern."
-    action = f"Here's how we can assist with '{intent.lower()}'."
-    reply = f"{opening} {action} {closing}"
-    return reply
+    solution = intent_solutions.get(intent.lower(), "Here's how we can assist you with this issue.")
+    closing = intent_closings.get(intent.lower(), "Is there anything else I can help with?")
+    opening = "Thank you for contacting us. I understand your concern."
+
+    return f"{opening} {solution} {closing}"
 
 # UI
 st.set_page_config(page_title="Customer Support Assistant", layout="centered")