Update app.py

app.py

@@ -96,6 +96,8 @@ if 'system_result' not in st.session_state:
     st.session_state.system_result = None
 if 'agent_reply' not in st.session_state:
     st.session_state.agent_reply = ""
+if 'support_required' not in st.session_state:
+    st.session_state.support_required = ""
 
 # Always show conversation
 st.markdown("### Conversation")
@@ -133,25 +135,32 @@ if analyze_clicked and user_input.strip():
         intent = top_intents[0]
         response = f"Thank you for contacting us. I understand your concern. {intent_solutions[intent]} {intent_closings[intent]}"
         st.session_state.chat.append({"role": "assistant", "content": response})
+        st.session_state.system_result = None
+        st.session_state.support_required = "🟢 Automated response handled this request."
     else:
         st.session_state.system_result = {
             "emotion": emotion_label,
             "tone": "Urgent" if emotion_score > 0.8 else "Concerned" if emotion_score > 0.5 else "Calm",
             "intents": top_intents
         }
-
-# Agent panel only if human support needed
-if st.session_state.system_result:
-    st.markdown("---")
-    st.subheader("⚠️ Human Support Required")
-
-    st.session_state.agent_reply = st.text_area("Compose your reply:", value=st.session_state.agent_reply)
-    if st.button("Send Reply"):
-        if st.session_state.agent_reply.strip():
-            st.session_state.chat.append({"role": "assistant", "content": st.session_state.agent_reply})
-            st.session_state.agent_reply = ""
-            st.session_state.system_result = None
-
+        st.session_state.support_required = "🔴 Human support required."
+
+# Show support need status
+if st.session_state.support_required:
+    st.markdown(f"### {st.session_state.support_required}")
+
+# Always show agent input box
+st.subheader("Agent Response Console")
+st.session_state.agent_reply = st.text_area("Compose your reply:", value=st.session_state.agent_reply)
+if st.button("Send Reply"):
+    if st.session_state.agent_reply.strip():
+        st.session_state.chat.append({"role": "assistant", "content": st.session_state.agent_reply})
+        st.session_state.agent_reply = ""
+        st.session_state.system_result = None
+        st.session_state.support_required = ""
+
+# If human support needed, show status and suggestions
+if st.session_state.system_result is not None:
     st.markdown("#### Customer Status")
     st.markdown(f"- **Emotion:** {st.session_state.system_result['emotion'].capitalize()}")
     st.markdown(f"- **Tone:** {st.session_state.system_result['tone']}")