Model: majority_baseline Category report precision recall f1-score support financial_aid 0.17 1.00 0.29 45 registration 0.00 0.00 0.00 43 housing 0.00 0.00 0.00 34 academic_advising 0.00 0.00 0.00 46 technical_support 0.00 0.00 0.00 44 health_wellness 0.00 0.00 0.00 26 general 0.00 0.00 0.00 32 accuracy 0.17 270 macro avg 0.02 0.14 0.04 270 weighted avg 0.03 0.17 0.05 270 Urgency report precision recall f1-score support low 0.42 1.00 0.59 113 medium 0.00 0.00 0.00 107 high 0.00 0.00 0.00 50 accuracy 0.42 270 macro avg 0.14 0.33 0.20 270 weighted avg 0.18 0.42 0.25 270 ================================================================================ Model: tfidf_logistic_regression Category report precision recall f1-score support financial_aid 1.00 0.96 0.98 45 registration 0.98 0.93 0.95 43 housing 0.89 0.91 0.90 34 academic_advising 0.91 0.91 0.91 46 technical_support 1.00 0.89 0.94 44 health_wellness 0.81 1.00 0.90 26 general 0.94 1.00 0.97 32 accuracy 0.94 270 macro avg 0.93 0.94 0.94 270 weighted avg 0.94 0.94 0.94 270 Urgency report precision recall f1-score support low 0.64 0.61 0.62 113 medium 0.59 0.53 0.56 107 high 0.42 0.56 0.48 50 accuracy 0.57 270 macro avg 0.55 0.57 0.56 270 weighted avg 0.58 0.57 0.57 270 ================================================================================ Model: distilbert_transformer Category report precision recall f1-score support financial_aid 0.96 0.96 0.96 45 registration 1.00 0.93 0.96 43 housing 1.00 0.88 0.94 34 academic_advising 0.78 1.00 0.88 46 technical_support 1.00 0.89 0.94 44 health_wellness 1.00 0.96 0.98 26 general 1.00 1.00 1.00 32 accuracy 0.94 270 macro avg 0.96 0.95 0.95 270 weighted avg 0.96 0.94 0.95 270 Urgency report precision recall f1-score support low 0.45 0.79 0.58 113 medium 0.43 0.30 0.35 107 high 0.00 0.00 0.00 50 accuracy 0.45 270 macro avg 0.30 0.36 0.31 270 weighted avg 0.36 0.45 0.38 270 ================================================================================