knowledge.json

{
  "Greeting": "Hello! Welcome. How can I assist you today?",
  "Help Request": "Sure, please share your issue and I will help you.",
  "Appointment Request": "Sure, I can help you book an appointment. Please share your preferred date and department.",
  "Complaint": "I am sorry to hear that. Please share your complaint details and I will support you.",
  "Service Status": "Sure, please share your reference number or service details so I can help check the status."
}