Create business_ai.py

business_ai.py

@@ -0,0 +1,165 @@
+import random
+
+class BusinessAIAssistant:
+    def __init__(self, business_config, products, services):
+        self.business_config = business_config
+        self.products = products
+        self.services = services
+        self.context = self._create_context_prompt()
+        
+    def _create_context_prompt(self):
+        """Create a detailed context prompt for the AI"""
+        prompt = f"""You are a knowledgeable customer service representative for {self.business_config['name']}, 
+        a {self.business_config['industry']} business. Your role is to assist customers with questions
+        about products, services, policies, and technical information.
+        
+        BUSINESS INFORMATION:
+        - Name: {self.business_config['name']}
+        - Industry: {self.business_config['industry']}
+        - Hours: {self.business_config['hours']}
+        - Address: {self.business_config['address']}
+        - Phone: {self.business_config['phone']}
+        - Email: {self.business_config['email']}
+        - Products: {self.business_config['products']}
+        - Services: {self.business_config['services']}
+        - Return Policy: {self.business_config['return_policy']}
+        - Shipping: {self.business_config['shipping']}
+        - Values: {self.business_config['values']}
+        - Key People: {self.business_config['key_people']}
+        - Payment Methods: {self.business_config['payment_methods']}
+        
+        PRODUCT DETAILS:
+        {self._format_products()}
+        
+        SERVICE DETAILS:
+        {self._format_services()}
+        
+        GUIDELINES:
+        1. Be helpful, friendly, and professional
+        2. Provide specific information about products and services when possible
+        3. For open-ended questions, suggest specific products or services
+        4. If asked about unrelated topics, politely steer back to business matters
+        5. For technical questions, provide accurate information based on product specs
+        6. If unsure, offer to connect the customer with a human representative
+        
+        CURRENT CONVERSATION:
+        """
+        return prompt
+        
+    def _format_products(self):
+        """Format product information for the context prompt"""
+        product_text = ""
+        for category, models in self.products.items():
+            product_text += f"{category.upper()}:\n"
+            for model, details in models.items():
+                product_text += f"  - {model}: {details['name']} ({details['price']}) - {details['features']}\n"
+        return product_text
+    
+    def _format_services(self):
+        """Format service information for the context prompt"""
+        service_text = ""
+        for category, offerings in self.services.items():
+            service_text += f"{category.upper()}:\n"
+            for service, details in offerings.items():
+                if 'price' in details:
+                    service_text += f"  - {service}: {details['price']} (takes {details['time']})\n"
+                else:
+                    service_text += f"  - {service}: {details['estimate']} - {details['process']}\n"
+        return service_text
+        
+    def generate_response(self, user_message, conversation_history=""):
+        """
+        Generate a response to user message using business context
+        In a real implementation, this would connect to an AI API
+        """
+        # Check for open-ended questions and provide specific responses
+        if any(phrase in user_message for phrase in ["what do you have", "what else", "what can you provide", "what options"]):
+            return self._handle_open_ended_question()
+        
+        elif "recommend" in user_message or "suggest" in user_message:
+            return self._handle_recommendation(user_message)
+        
+        elif "compare" in user_message:
+            return self._handle_comparison(user_message)
+        
+        elif "cheap" in user_message or "budget" in user_message or "affordable" in user_message:
+            return self._handle_budget_request(user_message)
+        
+        elif "best" in user_message or "premium" in user_message or "high-end" in user_message:
+            return self._handle_premium_request(user_message)
+        
+        elif "service" in user_message or "repair" in user_message or "support" in user_message:
+            return self._handle_service_inquiry(user_message)
+        
+        else:
+            # For other questions, provide a engaging response that encourages specific questions
+            responses = [
+                f"I'd be happy to help! We offer {self.business_config['products']} and provide {self.business_config['services']}. What specifically are you interested in?",
+                f"Great question! At {self.business_config['name']}, we have a wide range of products and services. Are you looking for something specific like smartphones, laptops, or maybe our repair services?",
+                f"Thanks for your inquiry! We specialize in {self.business_config['products']}. Could you tell me more about what you're looking for so I can provide the best recommendations?",
+                f"I can help with that! We have options for every need and budget. Are you interested in learning about our products, services, or maybe both?"
+            ]
+            return random.choice(responses)
+    
+    def _handle_open_ended_question(self):
+        """Handle open-ended questions about what's available"""
+        responses = [
+            f"We have a great selection of products including {', '.join(self.products.keys())}. We also offer services like {self.business_config['services']}. What specifically are you interested in?",
+            f"At {self.business_config['name']}, we offer {self.business_config['products']} and provide {self.business_config['services']}. Is there a particular category you'd like to explore?",
+            f"We have plenty to offer! Our products include {', '.join(self.products.keys())} and we provide services such as {self.business_config['services']}. What can I help you with today?",
+            f"You've come to the right place! We specialize in {self.business_config['products']} and also offer {self.business_config['services']}. What are you looking for specifically?"
+        ]
+        return random.choice(responses)
+    
+    def _handle_recommendation(self, user_message):
+        """Handle requests for recommendations"""
+        if "phone" in user_message or "smartphone" in user_message:
+            return "For smartphones, I'd recommend our ProPhone X if you want premium features, or our BasicPhone if you're looking for a great value option. Which would you prefer?"
+        elif "laptop" in user_message or "computer" in user_message:
+            return "For laptops, our WorkBook Pro is excellent for power users, while the WorkBook Lite offers great performance for everyday use. What will you primarily be using it for?"
+        elif "tablet" in user_message:
+            return "For tablets, our TabPro is perfect for creative work, while the TabLight is great for reading and media consumption. How do you plan to use your tablet?"
+        else:
+            return "I'd be happy to recommend something! Could you tell me what type of product you're interested in and how you plan to use it?"
+    
+    def _handle_comparison(self, user_message):
+        """Handle comparison requests"""
+        if "phone" in user_message or "smartphone" in user_message:
+            return "Our BasicPhone offers great essential features at $199, while the ProPhone X at $899 provides premium features like an OLED display, 5G, and a professional-grade camera. What's most important to you in a phone?"
+        elif "laptop" in user_message or "computer" in user_message:
+            return "The WorkBook Lite ($699) is perfect for everyday tasks, while the WorkBook Pro ($1499) offers enhanced performance with a better processor, more RAM, and dedicated graphics for demanding applications. What will you be using it for?"
+        else:
+            return "I can help you compare our products! What specific items would you like to compare?"
+    
+    def _handle_budget_request(self, user_message):
+        """Handle requests for budget options"""
+        if "phone" in user_message or "smartphone" in user_message:
+            return "For a budget-friendly smartphone, I recommend our BasicPhone at just $199. It offers excellent value with a 6.1\" display and 128GB storage."
+        elif "laptop" in user_message or "computer" in user_message:
+            return "Our most affordable laptop is the WorkBook Lite at $699. It provides solid performance for everyday computing tasks."
+        elif "tablet" in user_message:
+            return "The TabLight at $329 is our most budget-friendly tablet, perfect for reading, browsing, and media consumption."
+        else:
+            return "We have several budget-friendly options across our product categories. What type of product are you looking for?"
+    
+    def _handle_premium_request(self, user_message):
+        """Handle requests for premium options"""
+        if "phone" in user_message or "smartphone" in user_message:
+            return "Our premium smartphone is the ProPhone X at $899. It features a 6.7\" OLED display, 512GB storage, 5G connectivity, and a professional 48MP camera system."
+        elif "laptop" in user_message or "computer" in user_message:
+            return "For premium performance, the WorkBook Pro at $1499 offers a 16\" display, 16GB RAM, 1TB SSD, Intel i7 processor, and dedicated graphics for demanding tasks."
+        elif "tablet" in user_message:
+            return "Our top-tier tablet is the TabPro at $799, featuring an 11\" OLED display, 256GB storage, Apple Pencil support, and 5G connectivity."
+        else:
+            return "We have premium options across all our product categories. What type of product are you interested in?"
+    
+    def _handle_service_inquiry(self, user_message):
+        """Handle service-related inquiries"""
+        if "repair" in user_message:
+            return "We offer various repair services including screen replacement ($99), battery replacement ($79), and water damage repair ($149). What type of repair do you need?"
+        elif "support" in user_message:
+            return "Our support services include device setup ($49), data transfer ($39), and troubleshooting ($29). How can we assist you?"
+        elif "trade" in user_message or "trade-in" in user_message:
+            return "We offer trade-in programs for phones (up to $500), laptops (up to $800), and tablets (up to $300). Bring your device to our store for an evaluation!"
+        else:
+            return f"We provide {self.business_config['services']}. What specific service are you interested in?"