File size: 508 Bytes
59e8d1c 58b802a | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 | version: "2.0"
rules:
- rule: reverse phone lookup
steps:
- intent: ReversePhoneLookup
- action: action_ReversePhoneLookup
- rule: book or modify an appointment
steps:
- intent: CallReservationHotline
- action: action_CallReservationHotline
- rule: out of scope handling
steps:
- intent: out_of_scope
- action: action_human_handoff
- rule: Ask the user to rephrase whenever they send a message with low NLU confidence
steps:
- intent: nlu_fallback
- action: utter_please_rephrase |