version: "2.0"

rules:

- rule: reverse phone lookup
  steps:
  - intent: ReversePhoneLookup
  - action: action_ReversePhoneLookup

- rule: book or modify an appointment
  steps:
  - intent: CallReservationHotline
  - action: action_CallReservationHotline

- rule: out of scope handling
  steps:
  - intent: out_of_scope
  - action: action_human_handoff

- rule: Ask the user to rephrase whenever they send a message with low NLU confidence
  steps:
  - intent: nlu_fallback
  - action: utter_please_rephrase