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Create app.py
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import os
import json
import random
from datetime import datetime, timedelta
from typing import Dict, Any, List, Tuple
import gradio as gr
import pandas as pd
# ============================
# Branding
# ============================
PROCELEVATE_BLUE = "#0F2C59"
CUSTOM_CSS = f"""
/* Primary buttons */
.gr-button.gr-button-primary,
button.primary {{
background: {PROCELEVATE_BLUE} !important;
border-color: {PROCELEVATE_BLUE} !important;
color: white !important;
font-weight: 650 !important;
}}
.gr-button.gr-button-primary:hover,
button.primary:hover {{
filter: brightness(0.92);
}}
/* Tabs selected */
button[data-testid="tab-button"][aria-selected="true"] {{
border-bottom: 3px solid {PROCELEVATE_BLUE} !important;
color: {PROCELEVATE_BLUE} !important;
font-weight: 750 !important;
}}
/* Subtle modern rounding */
.block, .gr-box, .gr-panel {{
border-radius: 14px !important;
}}
"""
# ============================
# Settings / Paths
# ============================
DATA_DIR = "data"
OPS_FILE = os.path.join(DATA_DIR, "ops_events.json")
ADMIN_PIN = os.environ.get("ADMIN_PIN", "2580") # demo PIN
# ============================
# Demo: generate operational events
# ============================
DEPARTMENTS = ["Front Office", "Housekeeping", "F&B", "Maintenance", "Security"]
EVENT_TYPES = [
"Check-in delay",
"Self check-in success",
"Concierge question",
"Room service order",
"Housekeeping request",
"Towel request",
"Maintenance issue",
"Noise complaint",
"Wi-Fi complaint",
"Late checkout request",
"Breakfast query",
"Dinner menu query",
]
SENTIMENTS = ["Positive", "Neutral", "Negative"]
def ensure_data_dir():
os.makedirs(DATA_DIR, exist_ok=True)
def load_events() -> List[Dict[str, Any]]:
ensure_data_dir()
if not os.path.exists(OPS_FILE):
return []
try:
with open(OPS_FILE, "r", encoding="utf-8") as f:
data = json.load(f)
return data if isinstance(data, list) else []
except Exception:
return []
def save_events(events: List[Dict[str, Any]]):
ensure_data_dir()
with open(OPS_FILE, "w", encoding="utf-8") as f:
json.dump(events, f, ensure_ascii=False, indent=2)
def dt_now_str():
return datetime.now().strftime("%Y-%m-%d %H:%M")
def date_str(d: datetime):
return d.strftime("%Y-%m-%d")
def simulate_events(days: int = 7, seed: int = 42) -> List[Dict[str, Any]]:
random.seed(seed)
base = datetime.now().date()
events = []
for i in range(days):
d = base - timedelta(days=(days - 1 - i))
# Vary volumes by day (simulate peaks)
base_volume = random.randint(80, 140)
peak_multiplier = 1.15 if d.weekday() in [4, 5] else 1.0 # Fri/Sat peaks
volume = int(base_volume * peak_multiplier)
for _ in range(volume):
evt_type = random.choices(
EVENT_TYPES,
weights=[7, 10, 18, 7, 14, 12, 7, 5, 5, 5, 6, 8],
k=1
)[0]
dept = "Front Office"
if evt_type in ["Housekeeping request", "Towel request"]:
dept = "Housekeeping"
elif evt_type in ["Dinner menu query", "Breakfast query", "Room service order"]:
dept = "F&B"
elif evt_type in ["Maintenance issue", "Wi-Fi complaint"]:
dept = "Maintenance"
elif evt_type in ["Noise complaint"]:
dept = "Security"
sentiment = random.choices(SENTIMENTS, weights=[35, 45, 20], k=1)[0]
if evt_type in ["Noise complaint", "Wi-Fi complaint", "Maintenance issue", "Check-in delay"]:
sentiment = random.choices(SENTIMENTS, weights=[10, 35, 55], k=1)[0]
if evt_type in ["Self check-in success"]:
sentiment = random.choices(SENTIMENTS, weights=[70, 25, 5], k=1)[0]
# Simulated timestamps (spread within day)
hour = random.randint(6, 23)
minute = random.randint(0, 59)
ts = datetime(d.year, d.month, d.day, hour, minute)
# Extra attributes for some events
wait_mins = None
if evt_type == "Check-in delay":
wait_mins = random.randint(8, 25)
req_priority = None
if evt_type in ["Maintenance issue", "Noise complaint"]:
req_priority = random.choices(["Normal", "Urgent"], weights=[70, 30], k=1)[0]
events.append({
"timestamp": ts.strftime("%Y-%m-%d %H:%M"),
"date": ts.strftime("%Y-%m-%d"),
"department": dept,
"event_type": evt_type,
"sentiment": sentiment,
"wait_mins": wait_mins,
"priority": req_priority,
"channel": random.choice(["Front Desk", "Phone", "WhatsApp", "Web/App", "Concierge Agent"]),
})
return events
# ============================
# Analytics + Pulse generation
# ============================
def events_to_df(events: List[Dict[str, Any]]) -> pd.DataFrame:
if not events:
return pd.DataFrame(columns=["timestamp", "date", "department", "event_type", "sentiment", "wait_mins", "priority", "channel"])
df = pd.DataFrame(events)
return df
def compute_kpis(df: pd.DataFrame, target_date: str) -> Dict[str, Any]:
if df.empty:
return {
"target_date": target_date,
"total_events": 0,
"neg_sentiment_rate": 0.0,
"self_checkin_success": 0,
"checkin_delays": 0,
"avg_delay_mins": None,
"hk_requests": 0,
"wifi_complaints": 0,
"maintenance_issues": 0,
"dinner_queries": 0,
}
ddf = df[df["date"] == target_date].copy()
if ddf.empty:
return {
"target_date": target_date,
"total_events": 0,
"neg_sentiment_rate": 0.0,
"self_checkin_success": 0,
"checkin_delays": 0,
"avg_delay_mins": None,
"hk_requests": 0,
"wifi_complaints": 0,
"maintenance_issues": 0,
"dinner_queries": 0,
}
total = len(ddf)
neg_rate = (ddf["sentiment"].eq("Negative").sum() / total) if total else 0.0
delays = ddf[ddf["event_type"] == "Check-in delay"]
avg_delay = None
if not delays.empty and delays["wait_mins"].notna().any():
avg_delay = float(delays["wait_mins"].dropna().mean())
return {
"target_date": target_date,
"total_events": int(total),
"neg_sentiment_rate": float(neg_rate),
"self_checkin_success": int((ddf["event_type"] == "Self check-in success").sum()),
"checkin_delays": int((ddf["event_type"] == "Check-in delay").sum()),
"avg_delay_mins": avg_delay,
"hk_requests": int(ddf["event_type"].isin(["Housekeeping request", "Towel request"]).sum()),
"wifi_complaints": int((ddf["event_type"] == "Wi-Fi complaint").sum()),
"maintenance_issues": int((ddf["event_type"] == "Maintenance issue").sum()),
"dinner_queries": int((ddf["event_type"] == "Dinner menu query").sum()),
}
def compare_to_prev_day(df: pd.DataFrame, target_date: str) -> Dict[str, Any]:
t = datetime.strptime(target_date, "%Y-%m-%d").date()
prev = t - timedelta(days=1)
prev_date = prev.strftime("%Y-%m-%d")
k_today = compute_kpis(df, target_date)
k_prev = compute_kpis(df, prev_date)
def delta(a, b):
if a is None or b is None:
return None
return a - b
return {
"prev_date": prev_date,
"today": k_today,
"prev": k_prev,
"delta_total_events": delta(k_today["total_events"], k_prev["total_events"]),
"delta_neg_rate_pp": delta(k_today["neg_sentiment_rate"]*100, k_prev["neg_sentiment_rate"]*100),
"delta_checkin_delays": delta(k_today["checkin_delays"], k_prev["checkin_delays"]),
"delta_hk_requests": delta(k_today["hk_requests"], k_prev["hk_requests"]),
"delta_maintenance": delta(k_today["maintenance_issues"], k_prev["maintenance_issues"]),
"delta_wifi": delta(k_today["wifi_complaints"], k_prev["wifi_complaints"]),
"delta_dinner_queries": delta(k_today["dinner_queries"], k_prev["dinner_queries"]),
}
def build_alerts_and_actions(k: Dict[str, Any], comp: Dict[str, Any]) -> Tuple[pd.DataFrame, List[str], List[str]]:
alerts = []
actions = []
positives = []
# Thresholds (demo defaults)
neg_rate = k["neg_sentiment_rate"]
delays = k["checkin_delays"]
avg_delay = k["avg_delay_mins"]
hk = k["hk_requests"]
wifi = k["wifi_complaints"]
maint = k["maintenance_issues"]
dinner = k["dinner_queries"]
# Alerts
if neg_rate >= 0.30:
alerts.append(("RED", "Guest dissatisfaction spike", f"Negative sentiment rate is {neg_rate*100:.0f}% today."))
actions.append("GM to review top complaints today; run 10-min standup with FO/HK/F&B leads.")
elif neg_rate >= 0.22:
alerts.append(("AMBER", "Guest dissatisfaction rising", f"Negative sentiment rate is {neg_rate*100:.0f}% today."))
actions.append("Supervisor to spot-check service recovery for negative interactions.")
if delays >= 8:
details = f"{delays} check-in delay events today."
if avg_delay is not None:
details += f" Avg delay ~{avg_delay:.0f} mins."
alerts.append(("RED", "Front desk check-in delays", details))
actions.append("Add 1 staff during peak arrival window; use express/self-check flow for pre-arrivals.")
elif delays >= 4:
alerts.append(("AMBER", "Check-in delays observed", f"{delays} check-in delay events today."))
actions.append("Review arrival peaks; pre-assign rooms for early arrivals.")
if hk >= 25:
alerts.append(("AMBER", "High housekeeping load", f"{hk} housekeeping-related requests today."))
actions.append("Temporarily re-balance HK routes; pre-stage linens/towels for speed.")
if wifi >= 6:
alerts.append(("AMBER", "Wi-Fi issues", f"{wifi} Wi-Fi complaints today."))
actions.append("Check AP health in hotspot floors; proactive message with Wi-Fi steps to guests.")
if maint >= 6:
alerts.append(("AMBER", "Maintenance load high", f"{maint} maintenance issues today."))
actions.append("Prioritize urgent issues; schedule preventive checks during low occupancy hours.")
# Trend alerts vs previous day
if comp and comp.get("delta_checkin_delays") is not None and comp["delta_checkin_delays"] >= 4:
alerts.append(("AMBER", "Delays increased vs yesterday", f"Check-in delays up by {comp['delta_checkin_delays']} vs {comp['prev_date']}."))
if comp and comp.get("delta_hk_requests") is not None and comp["delta_hk_requests"] >= 8:
alerts.append(("AMBER", "HK requests increased vs yesterday", f"HK-related requests up by {comp['delta_hk_requests']} vs {comp['prev_date']}."))
# Positives
if k["self_checkin_success"] >= 15:
positives.append(f"Self check-in adoption is strong ({k['self_checkin_success']} successful self check-ins).")
if delays <= 2 and k["total_events"] > 0:
positives.append("Front desk flow looks stable today (low check-in delays).")
if maint == 0 and k["total_events"] > 0:
positives.append("No maintenance issues recorded today.")
if neg_rate <= 0.15 and k["total_events"] > 0:
positives.append("Guest sentiment is healthy today (low negative rate).")
# If no alerts, add a default positive note
if not alerts and k["total_events"] > 0:
positives.append("No major operational risks detected. Continue monitoring peak windows.")
alerts_df = pd.DataFrame(alerts, columns=["Severity", "Category", "Detail"]) if alerts else pd.DataFrame(columns=["Severity", "Category", "Detail"])
return alerts_df, actions, positives
def generate_pulse_text(k: Dict[str, Any], comp: Dict[str, Any], alerts_df: pd.DataFrame, actions: List[str], positives: List[str]) -> str:
td = k["target_date"]
prev = comp.get("prev_date") if comp else None
# Small deltas summary
delta_bits = []
if comp:
if comp.get("delta_total_events") is not None:
delta_bits.append(f"Total activity {'+' if comp['delta_total_events']>=0 else ''}{comp['delta_total_events']} vs {prev}")
if comp.get("delta_neg_rate_pp") is not None:
delta_bits.append(f"Neg. sentiment {'+' if comp['delta_neg_rate_pp']>=0 else ''}{comp['delta_neg_rate_pp']:.0f} pp vs {prev}")
if comp.get("delta_checkin_delays") is not None:
delta_bits.append(f"Check-in delays {'+' if comp['delta_checkin_delays']>=0 else ''}{comp['delta_checkin_delays']} vs {prev}")
delta_line = " | ".join(delta_bits) if delta_bits else "Trend comparison not available."
# Compose narrative
top_alerts = ""
if not alerts_df.empty:
# show up to 3 alerts in text
top = alerts_df.head(3).to_dict(orient="records")
lines = []
for a in top:
icon = "πŸ”΄" if a["Severity"] == "RED" else "🟠"
lines.append(f"{icon} **{a['Category']}** β€” {a['Detail']}")
top_alerts = "\n".join(lines)
else:
top_alerts = "🟒 No major operational risks detected."
# Actions list (up to 4)
action_lines = "\n".join([f"βœ… {a}" for a in actions[:4]]) if actions else "βœ… Maintain current staffing and monitor peaks."
# Positives (up to 3)
pos_lines = "\n".join([f"🟒 {p}" for p in positives[:3]]) if positives else "🟒 Stable day expected."
avg_delay_str = f"{k['avg_delay_mins']:.0f} mins" if k["avg_delay_mins"] is not None else "N/A"
pulse = f"""
## πŸ“Š Hotel Operations Pulse β€” {td}
**Snapshot**
- Total operational signals captured: **{k['total_events']}**
- Negative sentiment rate: **{k['neg_sentiment_rate']*100:.0f}%**
- Check-in delays: **{k['checkin_delays']}** (avg delay: **{avg_delay_str}**)
- Housekeeping-related requests: **{k['hk_requests']}**
- Maintenance issues: **{k['maintenance_issues']}**
- Wi-Fi complaints: **{k['wifi_complaints']}**
- Dinner/menu queries: **{k['dinner_queries']}**
- Self check-in successes: **{k['self_checkin_success']}**
**Trend vs {prev if prev else 'previous day'}**
- {delta_line}
### 🚦 Key Alerts
{top_alerts}
### βœ… Recommended Actions (Manager / Supervisor)
{action_lines}
### 🌟 Positive Signals
{pos_lines}
**Note:** This is a demo pulse generated from sample operational signals. In production, this can connect to PMS / POS / housekeeping logs / guest feedback channels.
"""
return pulse.strip()
def kpis_table(k: Dict[str, Any], comp: Dict[str, Any]) -> pd.DataFrame:
def fmt_delta(x):
if x is None:
return ""
return f"{'+' if x>=0 else ''}{x}"
rows = [
("Total signals", k["total_events"], fmt_delta(comp.get("delta_total_events") if comp else None)),
("Negative sentiment (%)", round(k["neg_sentiment_rate"]*100), f"{fmt_delta(round(comp.get('delta_neg_rate_pp')))} pp" if comp and comp.get("delta_neg_rate_pp") is not None else ""),
("Check-in delays (#)", k["checkin_delays"], fmt_delta(comp.get("delta_checkin_delays") if comp else None)),
("Avg delay (mins)", (round(k["avg_delay_mins"]) if k["avg_delay_mins"] is not None else "N/A"), ""),
("HK requests (#)", k["hk_requests"], fmt_delta(comp.get("delta_hk_requests") if comp else None)),
("Maintenance issues (#)", k["maintenance_issues"], fmt_delta(comp.get("delta_maintenance") if comp else None)),
("Wi-Fi complaints (#)", k["wifi_complaints"], fmt_delta(comp.get("delta_wifi") if comp else None)),
("Dinner/menu queries (#)", k["dinner_queries"], fmt_delta(comp.get("delta_dinner_queries") if comp else None)),
("Self check-in successes (#)", k["self_checkin_success"], ""),
]
return pd.DataFrame(rows, columns=["Metric", "Today", "Ξ” vs Yesterday"])
# ============================
# Ops Assistant (simple NL routing)
# ============================
def ops_assistant_answer(question: str, k: Dict[str, Any], comp: Dict[str, Any], alerts_df: pd.DataFrame, actions: List[str]) -> str:
q = (question or "").strip().lower()
if not q:
return "Ask something like: β€œWhat needs attention today?” or β€œAny issues in housekeeping?”"
if "attention" in q or "focus" in q or "urgent" in q or "risk" in q:
if alerts_df.empty:
return "🟒 No major risks detected. Focus on peak arrival windows and keep service recovery readiness."
top = alerts_df.head(3).to_dict(orient="records")
lines = []
for a in top:
icon = "πŸ”΄" if a["Severity"] == "RED" else "🟠"
lines.append(f"{icon} {a['Category']}: {a['Detail']}")
return "Here are the top items needing attention:\n- " + "\n- ".join(lines)
if "housekeeping" in q or "towel" in q:
return f"Housekeeping load today: {k['hk_requests']} HK-related requests. " + (
"Recommendation: re-balance routes and pre-stage linens/towels during peak."
if k["hk_requests"] >= 20 else
"Load looks manageable; keep monitoring peak hours."
)
if "front" in q or "check-in" in q or "lobby" in q:
avg_delay = f"{k['avg_delay_mins']:.0f} mins" if k["avg_delay_mins"] is not None else "N/A"
return f"Front desk today: {k['checkin_delays']} check-in delay signals (avg: {avg_delay}). " + (
"Recommendation: add 1 staff during peak + push self-check pre-arrival."
if k["checkin_delays"] >= 4 else
"Flow looks stable; keep express check-in visible."
)
if "wifi" in q:
return f"Wi-Fi complaints today: {k['wifi_complaints']}. " + (
"Recommendation: check AP health + proactive guest message with Wi-Fi steps."
if k["wifi_complaints"] >= 4 else
"Low complaint volume; continue monitoring."
)
if "recommend" in q or "action" in q or "do next" in q:
if not actions:
return "Recommended actions: maintain staffing plan, monitor peaks, and review any negative feedback quickly."
return "Recommended actions:\n- " + "\n- ".join(actions[:5])
if "compare" in q or "yesterday" in q or "trend" in q:
if not comp:
return "Trend comparison not available."
msg = (
f"Compared to {comp['prev_date']}:\n"
f"- Total signals: {comp['delta_total_events']:+d}\n"
f"- Check-in delays: {comp['delta_checkin_delays']:+d}\n"
f"- HK requests: {comp['delta_hk_requests']:+d}\n"
f"- Maintenance issues: {comp['delta_maintenance']:+d}\n"
f"- Wi-Fi complaints: {comp['delta_wifi']:+d}\n"
)
if comp.get("delta_neg_rate_pp") is not None:
msg += f"- Negative sentiment: {comp['delta_neg_rate_pp']:+.0f} pp\n"
return msg
return "I can help with: risks, priorities, department issues (front desk/housekeeping/F&B/maintenance), trends vs yesterday, and recommended actions. Try: β€œWhat needs attention today?”"
# ============================
# UI Actions
# ============================
def refresh_pulse(selected_date: str) -> Tuple[str, pd.DataFrame, pd.DataFrame, str, Dict[str, Any]]:
events = load_events()
df = events_to_df(events)
if not selected_date:
# default to latest date in dataset
if df.empty:
selected_date = date_str(datetime.now())
else:
selected_date = sorted(df["date"].unique())[-1]
k = compute_kpis(df, selected_date)
comp = compare_to_prev_day(df, selected_date) if not df.empty else {}
alerts_df, actions, positives = build_alerts_and_actions(k, comp)
pulse_md = generate_pulse_text(k, comp, alerts_df, actions, positives)
kpi_df = kpis_table(k, comp)
quick_summary = (
f"Today: {k['total_events']} signals | Neg: {k['neg_sentiment_rate']*100:.0f}% | "
f"Delays: {k['checkin_delays']} | HK: {k['hk_requests']} | Maint: {k['maintenance_issues']}"
)
return pulse_md, kpi_df, alerts_df, quick_summary, {"k": k, "comp": comp, "alerts": alerts_df.to_dict(orient="records"), "actions": actions}
def answer_ops(question: str, state: Dict[str, Any]) -> str:
if not state or "k" not in state:
return "Please generate the pulse first."
k = state["k"]
comp = state.get("comp", {})
alerts_df = pd.DataFrame(state.get("alerts", []))
actions = state.get("actions", [])
return ops_assistant_answer(question, k, comp, alerts_df, actions)
def admin_unlock(pin: str):
if (pin or "").strip() == ADMIN_PIN:
return gr.update(visible=False), gr.update(visible=True), "βœ… Admin access granted."
return gr.update(visible=True), gr.update(visible=False), "❌ Incorrect PIN."
def admin_generate(days: int, seed: int):
events = simulate_events(days=int(days), seed=int(seed))
save_events(events)
return f"βœ… Generated {len(events)} demo operational events across last {days} day(s). Updated at {dt_now_str()}."
def admin_clear(pin: str):
if (pin or "").strip() != ADMIN_PIN:
return "❌ Incorrect PIN. Cannot clear data."
save_events([])
return f"βœ… Cleared demo data at {dt_now_str()}."
# ============================
# Build UI
# ============================
with gr.Blocks(title="AI Hotel Operations Pulse (Prototype)", css=CUSTOM_CSS) as demo:
gr.Markdown(
"""
# πŸ“Œ AI Hotel Operations Pulse (Prototype)
A manager/owner-focused assistant that summarizes hotel health, flags risks, and recommends actions β€” **without reading long reports**.
**Outputs:** Daily Pulse β€’ KPI Snapshot β€’ Alerts β€’ Recommended Actions β€’ Ops Assistant Q&A
**Note:** Demo uses sample operational signals. In production, this can connect to PMS/POS/housekeeping logs/guest feedback systems.
"""
)
state = gr.State({})
with gr.Tab("Manager / Owner Pulse"):
with gr.Row():
selected_date = gr.Textbox(label="Pulse Date (YYYY-MM-DD)", placeholder="Leave blank to use latest available date")
btn = gr.Button("Generate Pulse", variant="primary")
quick = gr.Markdown("")
pulse_md = gr.Markdown("")
with gr.Row():
kpi_table_out = gr.Dataframe(label="KPI Snapshot", interactive=False, wrap=True)
alerts_out = gr.Dataframe(label="Alerts (Red/Amber)", interactive=False, wrap=True)
gr.Markdown("### 🧠 Ask the Ops Assistant")
q = gr.Textbox(label="Ask a manager-style question", placeholder="e.g., What needs my attention today? Any housekeeping issues? Compare vs yesterday.")
ask_btn = gr.Button("Ask", variant="primary")
a = gr.Textbox(label="Answer", lines=6, interactive=False)
btn.click(refresh_pulse, inputs=[selected_date], outputs=[pulse_md, kpi_table_out, alerts_out, quick, state])
ask_btn.click(answer_ops, inputs=[q, state], outputs=[a])
with gr.Tab("Admin (Demo Data)"):
gr.Markdown("### Admin access (PIN protected)")
pin_box = gr.Textbox(label="Enter Admin PIN", type="password", placeholder="PIN")
unlock_btn = gr.Button("Unlock Admin Tools", variant="primary")
unlock_status = gr.Markdown("")
admin_tools = gr.Column(visible=False)
with admin_tools:
gr.Markdown("Generate realistic demo operational signals.")
with gr.Row():
days = gr.Slider(3, 21, value=7, step=1, label="Days of demo data")
seed = gr.Slider(1, 999, value=42, step=1, label="Random seed (for repeatability)")
gen_btn = gr.Button("Generate / Refresh Demo Data", variant="primary")
gen_out = gr.Markdown("")
gr.Markdown("---")
clear_btn = gr.Button("Clear Demo Data (PIN required)")
clear_out = gr.Markdown("")
gen_btn.click(admin_generate, inputs=[days, seed], outputs=[gen_out])
clear_btn.click(admin_clear, inputs=[pin_box], outputs=[clear_out])
unlock_btn.click(admin_unlock, inputs=[pin_box], outputs=[pin_box, admin_tools, unlock_status])
demo.launch()