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@@ -3234,3 +3234,772 @@ Circumstances change and sometimes a budget plan stops working as well as it onc
3234
  * building flexibility into your budget makes it more sustainable over the long term
3235
 
3236
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
3234
  * building flexibility into your budget makes it more sustainable over the long term
3235
 
3236
 
3237
+ # Mortgages: Know Your Rights (FCAC β€” Financial Consumer Agency of Canada)
3238
+
3239
+ Source: canada.ca/en/financial-consumer-agency
3240
+ Last Updated: October 2025
3241
+
3242
+ Your rights when applying for a mortgage, making prepayments, renewing your mortgage and more. These rights apply when you're dealing with a federally regulated financial institution like a bank or federal credit union.
3243
+
3244
+ ---
3245
+
3246
+ ## 1. Getting a Mortgage: Know Your Rights
3247
+
3248
+ When you get a mortgage with a federally regulated financial institution (lender), they must disclose to you certain information. They must do so in a manner, and using language, that is clear, simple and not misleading.
3249
+
3250
+ Before you sign a mortgage agreement, take the time to read and understand the terms and conditions. Ask questions if anything is unclear or if you're not sure about what you're signing.
3251
+
3252
+ ### Your Right to Information When You Apply
3253
+
3254
+ Your lender must disclose information in the mortgage application, in the mortgage agreement, or in a separate document. They must disclose the most important information to you in a disclosure statement and in an information box.
3255
+
3256
+ ### Information Box for Fixed Rate Mortgages
3257
+
3258
+ Your lender must provide information such as:
3259
+ - Principal: the amount that you're borrowing
3260
+ - Advance(s): the date on which your funds will be advanced and the date they'll start charging interest
3261
+ - Payments: amount of each payment, its due date and frequency, and a brief description of its elements
3262
+ - Term: length of time (months or years), mortgage type (open or closed), and a brief explanation of what open or closed means
3263
+ - Amortization period: number of months or years if it's different from the term of the loan
3264
+ - Annual interest rate: interest rate they're charging and how the interest is compounded (if applicable)
3265
+ - Annual percentage rate (APR): annual cost expressed as a percentage if different from the annual interest rate
3266
+ - Prepayment privileges: amount you can pay on top of your regular payments without having to pay a prepayment penalty, including when and how many times you can make prepayments without penalty
3267
+ - Penalty charges: amount of penalty charges if you prepay before the end of the term, plus a brief explanation of how they'll calculate them
3268
+ - Mortgage default insurance cost: amount of insurance charges for default
3269
+ - Other charges: types and amounts of any other charges (discharge fee, default charge, insufficient funds fee)
3270
+
3271
+ ### Additional Information on Fixed Rate Mortgages
3272
+
3273
+ In addition to the information box, your lender must disclose:
3274
+ - The total amount of all your payments at the end of the term
3275
+ - The amount that represents the cost of borrowing over the term (administrative charges, service charges, charges for broker, appraisal, or inspection)
3276
+ - The fact that they'll apply your payments to the interest and other charges first and then to the principal
3277
+ - Information on any optional services you accepted (such as disability or life insurance), their cost, and conditions for cancelling
3278
+ - A description of the property you provided as security
3279
+ - The existence of a mortgage discharge fee and its amount
3280
+
3281
+ ### Information Box for Variable Rate Mortgages
3282
+
3283
+ Must include the same information as fixed rate, plus:
3284
+ - The annual interest rate that applies on the date of the initial disclosure statement
3285
+ - A brief description of the method used to calculate the annual interest rate
3286
+ - The date the calculation was made
3287
+
3288
+ ### Additional Information on Variable Rate Mortgages
3289
+
3290
+ - The amount of each payment based on your interest rate at the date of signing, and when they are due
3291
+ - The total amount of payments and interest (cost of borrowing) during the term
3292
+ - At least once a year, a statement with the interest rate and unpaid balance at the beginning and end of the period
3293
+
3294
+ For variable rate mortgages with fixed payments:
3295
+ - The annual interest rate at which your mortgage payment wouldn't cover the interest due (trigger rate)
3296
+ - The fact that the interest rate may increase during your term, meaning it could take longer to pay your mortgage
3297
+
3298
+ ### Your Right to Information When Your Agreement Changes
3299
+
3300
+ If your lender changes your original mortgage agreement, they must disclose details of these changes in writing, no later than 30 days after the date they make the change.
3301
+
3302
+ ### Your Right to Information Before You Renew
3303
+
3304
+ Your lender must disclose to you information about the renewal of your mortgage at least 21 days before the end of your term. They must also notify you at least 21 days before the end of your term if they won't renew your mortgage.
3305
+
3306
+ You don't have to renew your mortgage with the same lender. You can move your mortgage to another one if their terms and conditions are better for you.
3307
+
3308
+ ---
3309
+
3310
+ ## 2. Mortgage Prepayment: Know Your Rights
3311
+
3312
+ ### What Is a Prepayment Penalty?
3313
+
3314
+ A prepayment penalty is a fee that your mortgage lender may charge you if you:
3315
+ - Pay more than the allowed additional amount toward your mortgage
3316
+ - Break your mortgage contract
3317
+ - Transfer your mortgage to another lender before the end of your term
3318
+ - Pay back your entire mortgage before the end of your term, including when you sell your home
3319
+
3320
+ Your lender may also call the prepayment penalty a prepayment charge or breakage cost.
3321
+
3322
+ If you have an open mortgage, you can make extra payments without paying a penalty. If you have a closed mortgage, there's a limit to the extra amount you can pay on the principal amount each year. However, with closed mortgages, your agreement may include prepayment privileges that allow you to pay more without triggering charges.
3323
+
3324
+ ### Your Right to Information About Prepayment
3325
+
3326
+ Your lender must outline prepayment privileges, charges and other key details in a single prominently displayed information box in your mortgage agreement. They must also tell you how they'll calculate the prepayment charges, including a description of the elements used.
3327
+
3328
+ ### Additional Information (CBA Member Banks)
3329
+
3330
+ Banks that are members of the Canadian Bankers Association have agreed to provide:
3331
+ - Information on the differences between mortgage types
3332
+ - Ways you can prepay without a prepayment charge, with examples
3333
+ - Ways you can avoid a prepayment charge, with examples
3334
+ - How they calculate prepayment charges, with examples
3335
+ - Online financial calculators to estimate a prepayment charge
3336
+ - A toll-free number for knowledgeable staff who can provide information about mortgage prepayments
3337
+ - An annual statement including your prepayment privileges, the dollar amount you can prepay without a charge, and an explanation of how they calculate the charge
3338
+ - A written statement if a prepayment charge applies, including the applicable charge, how they calculated it, and the period of time for which it is valid
3339
+
3340
+ ---
3341
+
3342
+ ## 3. Mortgage Security: Know Your Rights
3343
+
3344
+ All mortgages are secured by real property, such as a house. This means a lender registers a charge (or "hypothec" in Quebec) against your property. It gives the lender certain rights, such as selling the property if you don't repay the loan as agreed.
3345
+
3346
+ ### Information Banks Will Disclose
3347
+
3348
+ Banks that are members of the Canadian Bankers Association have adopted the Commitment to Provide Information on Mortgage Security. They will provide:
3349
+
3350
+ General information to help you understand the differences between the types of mortgage security:
3351
+ - At each of their branches and points of service where they offer residential mortgages
3352
+ - On their websites
3353
+ - In writing, upon request
3354
+
3355
+ Specific information about the security used for your mortgage:
3356
+ - Before you enter into the mortgage agreement, or when you enter into it
3357
+
3358
+ The general and specific information will cover:
3359
+ - Transferring or assigning the mortgage security to a new lender
3360
+ - Borrowing more funds
3361
+ - Discharging the mortgage security
3362
+
3363
+ ---
3364
+
3365
+ ## 4. Mortgage Life Insurance: Know Your Rights
3366
+
3367
+ ### What Is Mortgage Life Insurance?
3368
+
3369
+ Mortgage life insurance is an optional product that lenders or third parties (like an insurance company) may offer you. It is different from mortgage loan insurance (mortgage default insurance), which you must buy if your down payment is less than 20%.
3370
+
3371
+ ### Your Rights
3372
+
3373
+ When a lender offers you an optional product or service, they must:
3374
+ - Inform you about charges that apply
3375
+ - Get your express consent before providing it to you
3376
+ - Give you the option to cancel the product or service
3377
+
3378
+ A bank must provide a separate disclosure statement to you before you consent to an optional product or service.
3379
+
3380
+ ### CBA Code of Conduct
3381
+
3382
+ Banks that are members of the Canadian Bankers Association have adopted a code of conduct for authorized insurance activities. This code requires them to provide disclosure that is clear, simple and not misleading for all authorized insurance products, including mortgage life insurance.
3383
+
3384
+ ---
3385
+
3386
+ ## 5. Paying Your Mortgage When Experiencing Financial Difficulties
3387
+
3388
+ ### FCAC Expectations for Financial Institutions
3389
+
3390
+ FCAC expects banks to provide you with tailored support if you have an existing residential mortgage on your principal residence and are at risk of not keeping up with your regular payments.
3391
+
3392
+ If you're experiencing financial difficulties, contact your bank as soon as you can. A mortgage relief measure, or a combination of relief measures, may be appropriate for your circumstances.
3393
+
3394
+ ### Exceptional Circumstances
3395
+
3396
+ Examples of exceptional circumstances include the combined effects of:
3397
+ - High household debt
3398
+ - Increased cost of living
3399
+ - Rapid increases in interest rates
3400
+
3401
+ Rapid increases in interest rates may have a major impact if your mortgage has a:
3402
+ - Fixed rate and is up for renewal, facing much higher payments
3403
+ - Variable rate and your payments are much higher
3404
+ - Variable rate with fixed payments, and you've reached or expect to reach your trigger rate
3405
+
3406
+ The trigger rate is the interest rate at which your mortgage payment only covers interest costs. When you reach your trigger rate, none of your payment goes toward paying down the principal. This brings your mortgage into negative amortization β€” unpaid interest builds up and the total amount you owe will continue to increase.
3407
+
3408
+ ### Defaulting on Your Mortgage
3409
+
3410
+ Mortgage default happens when you don't follow the terms of your mortgage agreement, like missing a regular payment. When this happens, your bank has the legal right to recover the amount you owe, which may eventually lead to the forced sale of your home.
3411
+
3412
+ Banks are expected to:
3413
+ - Monitor for early signs of mortgage default
3414
+ - Proactively contact you if you're at risk of mortgage default
3415
+ - Encourage you to reach out if you're concerned about payments
3416
+ - Proactively provide access to mortgage relief measures
3417
+ - Provide information so you can make timely and informed decisions
3418
+ - Provide educational tools and resources at no additional cost
3419
+ - Direct you to trustworthy support networks
3420
+
3421
+ ### Understanding Mortgage Relief Measures
3422
+
3423
+ Banks are expected to:
3424
+ - Make relief measures easily accessible (phone, online, in person)
3425
+ - Conduct an assessment of specific relief measures appropriate for you
3426
+ - Treat you with a similar level of care as others at risk of default
3427
+ - Be fair and equitable in their dealings
3428
+ - Offer similar relief measures to those with similar circumstances
3429
+
3430
+ Before you consent to a mortgage relief measure, your bank must provide:
3431
+ - The outstanding amount you owe before the relief measure takes effect
3432
+ - The impact on the total cost of your mortgage, in dollars
3433
+ - The impact on your original amortization period
3434
+ - Your new payment amount, due date, and frequency
3435
+ - Your new interest rate and type (fixed or variable)
3436
+ - The date the change will take effect
3437
+
3438
+ ### Getting Mortgage Relief Measures
3439
+
3440
+ If you're at risk of mortgage default, your bank is expected to offer temporary relief such as:
3441
+ - Waive prepayment penalties for a lump-sum payment to avoid negative amortization
3442
+ - Waive prepayment penalties when selling your primary residence
3443
+ - Waive internal fees or costs for a limited period
3444
+ - Avoid charging interest on interest for a limited period in cases of negative amortization
3445
+
3446
+ If your bank has agreed that you can miss a payment as part of your relief measures, they are expected to not report the missed payment to credit bureaus.
3447
+
3448
+ ### Extended Amortization Period
3449
+
3450
+ As a relief measure, your bank may offer to extend your amortization period. Extending your amortization may add tens of thousands of dollars to the total cost. When offering this, your bank is expected to:
3451
+ - Develop a plan with you to restore your amortization to the original period within a reasonable timeframe
3452
+ - Make sure the total amortization period is reasonable
3453
+ - Offer an extension for the shortest period possible
3454
+ - Communicate the potential long-term negative financial impacts
3455
+
3456
+ ### Selling Your Home
3457
+
3458
+ If you're at risk of mortgage default and experiencing severe financial difficulty, selling your home may be an option. Your bank is expected to communicate the various considerations based on your circumstances and waive prepayment penalties if you sell.
3459
+
3460
+ ### Renewing Your Mortgage During Financial Difficulties
3461
+
3462
+ If you're at risk of default and renewing, your bank is expected to:
3463
+ - Make sure renewal terms are appropriate for your circumstances
3464
+ - Not offer you a less advantageous interest rate when you're unable to qualify with other lenders
3465
+
3466
+ ---
3467
+
3468
+ ## Escalation Path for Mortgage Issues
3469
+
3470
+ If you have a complaint or dispute about your mortgage:
3471
+
3472
+ 1. Contact your bank's customer service or branch
3473
+ 2. Escalate to the Branch Manager
3474
+ 3. Contact the bank's internal Complaints department
3475
+ 4. Contact the bank's Ombudsman
3476
+ 5. Contact OBSI (Ombudsman for Banking Services and Investments) β€” independent, external
3477
+ 6. Contact FCAC (Financial Consumer Agency of Canada) β€” federal regulator
3478
+
3479
+ These rights apply when dealing with a federally regulated financial institution. Find out if your institution is federally regulated at open.canada.ca.
3480
+
3481
+
3482
+ # Banking: Know Your Rights (FCAC β€” Financial Consumer Agency of Canada)
3483
+
3484
+ Source: canada.ca/en/financial-consumer-agency
3485
+ Last Updated: October 2025
3486
+
3487
+ Your rights when opening an account, cashing cheques, banking online and more. These rights apply when dealing with a federally regulated financial institution like a bank or federal credit union.
3488
+
3489
+ ---
3490
+
3491
+ ## 1. Opening a Personal Bank Account: Know Your Rights
3492
+
3493
+ You have the right to open a personal bank account at a bank under certain conditions. You must provide acceptable forms of identification. A bank must obtain your express consent and enter into an agreement with you before opening your account.
3494
+
3495
+ ### Your Right to Information When Opening an Account
3496
+
3497
+ When you open a personal bank account, your bank must disclose certain information to you in writing (paper or electronic if you consent). This includes:
3498
+ - A copy of the account agreement before or at the time you open the account in person
3499
+ - A copy of the account agreement without delay if you open by telephone β€” you have the right to close the account without charge within 14 days of opening by telephone
3500
+ - A list of all charges that apply to the account
3501
+ - Information about the interest rate (if applicable), how they calculate it, and frequency of payments
3502
+ - Information about maximum cheque hold periods
3503
+ - Their policies for situations when maximum cheque hold periods don't apply
3504
+ - The circumstances in which they'll send you an electronic alert
3505
+
3506
+ ### Your Right to Information When Opening a Joint Bank Account
3507
+
3508
+ CBA member banks have committed to providing information to consumers opening joint bank accounts, including when you open a new personal deposit account with another person or convert a single-name account to a joint account. This information is available at branches and on websites.
3509
+
3510
+ ### Your Right to Receive Electronic Alerts
3511
+
3512
+ Your bank must send you an electronic alert without delay when:
3513
+ - Your chequing or savings account balance falls below $100 (or an amount you set)
3514
+ - Your available credit on a credit card or line of credit falls below $100 (or an amount you set)
3515
+
3516
+ The alert must tell you:
3517
+ - That your balance or available credit has fallen below the threshold
3518
+ - What charges or penalties may apply
3519
+ - Steps to avoid charges or penalties and the deadline for doing so
3520
+
3521
+ You don't have to sign up β€” alerts are automatic. You may opt out in writing at any time. Alerts are sent via push notification, text message, or email.
3522
+
3523
+ ### When a Bank Refuses to Open an Account
3524
+
3525
+ A bank may refuse to open an account if:
3526
+ - They have reasonable grounds to believe you plan to use it for illegal or fraudulent purposes
3527
+ - You've had illegal or fraudulent activity with financial providers in the last 7 years
3528
+ - They have reasonable grounds to believe you made false statements
3529
+ - They have reasonable grounds to believe it's necessary to protect customers or employees from physical harm, harassment, or abuse
3530
+ - The branch only offers accounts linked to existing accounts at another institution and you don't have one
3531
+ - You don't allow them to verify your identification
3532
+
3533
+ If refused, the bank must inform you in writing and disclose their complaint procedure, OBSI contact information, and FCAC contact information.
3534
+
3535
+ ### Your Right to Information About Fee Increases
3536
+
3537
+ If your bank increases or introduces a new charge, they must provide written notice at least 30 days before it takes effect. They must also display the information prominently at branches and on websites. If you don't receive statements, they must also display a notice at ATMs at least 60 days before the change.
3538
+
3539
+ ---
3540
+
3541
+ ## 2. Online Banking: Know Your Rights and Responsibilities
3542
+
3543
+ ### Protecting Yourself When Banking Online
3544
+
3545
+ To protect yourself from financial loss from unauthorized transactions:
3546
+ - Never share your PINs, passwords, or security questions with anyone, including family
3547
+ - Manage your banking information according to your account terms and conditions
3548
+ - Check accounts regularly for unauthorized transactions
3549
+ - Contact your bank immediately if you find unauthorized or suspicious transactions
3550
+ - Sign out and close your browser at the end of each session
3551
+ - Never leave mobile devices unattended in public
3552
+ - Don't allow your device to remember passwords or banking information
3553
+ - Never reply to phishing emails or texts asking for banking information
3554
+ - Avoid public Wi-Fi or public computers for banking
3555
+ - If using a public computer, clear history and cache when finished
3556
+
3557
+ If you lose a mobile device used for banking, contact your bank AND your mobile service provider immediately.
3558
+
3559
+ You may be at risk and lose protection against unauthorized transactions if you share your banking information with third-party financial applications.
3560
+
3561
+ ---
3562
+
3563
+ ## 3. Filing a Complaint With a Bank: Know Your Rights
3564
+
3565
+ All federally regulated financial institutions must have a complaint-handling procedure in place, including access to an independent and impartial review by the Ombudsman for Banking Services and Investments (OBSI).
3566
+
3567
+ ### Your Rights
3568
+
3569
+ Banks must:
3570
+ - Deal with your complaint within 56 days after receiving it
3571
+ - Disclose their complaint procedure, OBSI contact info, and FCAC contact info to customers and the public
3572
+ - Display this information prominently at branches and on websites
3573
+ - Provide the information in writing upon request
3574
+ - Have a copy of their complaint-handling procedure on file at FCAC
3575
+
3576
+ ### When You File a Complaint
3577
+
3578
+ Your bank must:
3579
+ - Confirm in writing the date they received your complaint
3580
+ - Tell you about their complaint-handling procedure
3581
+ - Provide information to help you meet their procedure's requirements
3582
+
3583
+ ### Public Reporting
3584
+
3585
+ Banks must make the following information available to the public free of charge, within 135 days after each fiscal year:
3586
+ - Number and nature of complaints dealt with
3587
+ - Average length of time to deal with complaints
3588
+ - Number of complaints resolved to the filer's satisfaction
3589
+
3590
+ ---
3591
+
3592
+ ## 4. External Complaint Body (OBSI): Know Your Rights
3593
+
3594
+ ### What Is an External Complaints Body?
3595
+
3596
+ An external complaints body (ECB) is an organization independent from banks that deals with customer complaints. Banks must be a member of the Ombudsman for Banking Services and Investments (OBSI), which provides free and impartial complaint review.
3597
+
3598
+ ### Your Right to Escalate
3599
+
3600
+ You can ask OBSI to review your complaint if:
3601
+ - Your complaint hasn't been resolved to your satisfaction after the internal process, or
3602
+ - 56 days have passed since your bank received your complaint
3603
+
3604
+ ### Your Rights With OBSI
3605
+
3606
+ OBSI must:
3607
+ - Provide services free of charge in English or French
3608
+ - Ensure all staff working on your complaint are impartial and independent
3609
+ - Inform you about its terms of reference
3610
+ - Provide information and assistance to understand their procedure upon request
3611
+ - Tell you in writing if your complaint is outside its mandate within 30 days, including reasons and alternative entities to file with
3612
+ - Make a final written recommendation within 120 days of receiving all needed information
3613
+ - Publish a summary of its recommendation on its website within 90 days
3614
+
3615
+ ---
3616
+
3617
+ ## 5. Cashing a Cheque: Know Your Rights
3618
+
3619
+ ### Government of Canada Cheques
3620
+
3621
+ You may cash a Government of Canada cheque:
3622
+ - For free at any bank
3623
+ - At a bank where you're not a customer, if the cheque is $1,750 or less and you show acceptable ID
3624
+
3625
+ A bank may refuse if there's evidence the cheque was altered, is counterfeit, is over $1,750 (non-customers), or there are reasonable grounds to believe fraud. If refused, they must inform you in writing with complaint procedure details.
3626
+
3627
+ ### Cheque Hold Periods
3628
+
3629
+ Maximum cheque hold periods for Canadian dollar cheques from federally regulated institutions:
3630
+
3631
+ | Amount | Deposited in person | Deposited any other way (ATM, etc.) |
3632
+ |--------|-------------------|-------------------------------------|
3633
+ | $1,500 or less | 4 business days | 5 business days |
3634
+ | More than $1,500 | 7 business days | 8 business days |
3635
+
3636
+ Note: Hold periods don't include the deposit day. Additional delays may apply for out-of-province or international cheques.
3637
+
3638
+ ### Access to the First $100
3639
+
3640
+ Your bank must make the first $100 available:
3641
+ - Immediately if deposited in person with an employee
3642
+ - On the next business day if deposited any other way (ATM, etc.)
3643
+
3644
+ ### Exceptions
3645
+
3646
+ Hold periods and first-$100 access don't apply if:
3647
+ - Account is open less than 90 days
3648
+ - Cheque is endorsed more than once
3649
+ - Cheque is more than 6 months old
3650
+ - Cheque isn't in Canadian dollars
3651
+ - There are reasonable grounds to believe illegal or fraudulent purposes
3652
+
3653
+ ### Your Right to Information
3654
+
3655
+ Your bank must provide a written copy of their cheque hold policy when you open an account, upon request, and display it prominently at branches and on websites.
3656
+
3657
+ Changes to cheque hold policies require at least 60 days public notice (displayed prominently) and at least 30 days written notice to customers who receive statements.
3658
+
3659
+ ---
3660
+
3661
+ ## 6. Branch Closures: Know Your Rights
3662
+
3663
+ ### Notice Requirements
3664
+
3665
+ If a federally regulated institution plans to close a branch, they must inform you in advance:
3666
+ - 4 months notice for branches in urban areas or rural areas with another branch within 10 km
3667
+ - 6 months notice for branches in rural areas with no other branch within 10 km
3668
+
3669
+ ### Required Information in Notice
3670
+
3671
+ The notice must contain:
3672
+ - Location of the closing branch
3673
+ - Proposed closure date
3674
+ - Address of the branch your accounts will transfer to
3675
+ - Other locations for similar services or a phone number for details
3676
+ - A statement that FCAC's Commissioner may require a public meeting about the closure
3677
+ - How to contact the FCAC Commissioner
3678
+
3679
+ ---
3680
+
3681
+ ## 7. Powers of Attorney: Know Your Rights
3682
+
3683
+ CBA member banks have committed to making information about Powers of Attorney available at branches and on websites. A Power of Attorney is a legal document allowing someone else to act on your behalf (e.g., do your banking).
3684
+
3685
+ ### Information Provided
3686
+
3687
+ Banks will disclose:
3688
+ - Minimum requirements for an account to operate under a Power of Attorney
3689
+ - Your right to get a Power of Attorney form from other sources (not just the bank's own)
3690
+ - Whether they need to review a Power of Attorney and how long that may take
3691
+ - Your options if they refuse to act on a Power of Attorney
3692
+
3693
+ Each province and territory has its own Power of Attorney laws. You must follow the law where you live. Consider consulting a lawyer when entering into a Power of Attorney.
3694
+
3695
+ ---
3696
+
3697
+ ## 8. Banking Services for Seniors: Know Your Rights
3698
+
3699
+ CBA member banks have adopted a code of conduct for delivering banking services to seniors.
3700
+
3701
+ ### Banks Will:
3702
+ - Establish policies, procedures, and processes to support the code
3703
+ - Communicate with seniors in an effective way
3704
+ - Train employees and representatives who serve seniors
3705
+ - Provide resources to help staff understand seniors' banking needs
3706
+ - Try to mitigate potential financial harm to seniors
3707
+ - Consider market demographics and seniors' needs when closing a branch
3708
+ - Publicly disclose steps taken to support the code's principles
3709
+
3710
+ This code is available at branches, on websites, and in writing upon request.
3711
+
3712
+ ---
3713
+
3714
+ ## Complaint Escalation Path (All Banking Issues)
3715
+
3716
+ 1. Contact your bank's customer service or visit a branch
3717
+ 2. Ask for the Branch Manager
3718
+ 3. Contact the bank's internal Complaints department
3719
+ 4. Bank must resolve within 56 days
3720
+ 5. If unresolved: Contact OBSI (Ombudsman for Banking Services and Investments) β€” free, independent, impartial
3721
+ 6. OBSI must make a recommendation within 120 days
3722
+ 7. If still unresolved: Contact FCAC (Financial Consumer Agency of Canada) β€” federal regulator
3723
+ 8. Consult a legal professional for additional options
3724
+
3725
+ These rights apply when dealing with a federally regulated financial institution. Find out if yours is federally regulated at open.canada.ca.
3726
+
3727
+
3728
+ # Life Events and Your Money (FCAC β€” Financial Consumer Agency of Canada)
3729
+
3730
+ Source: canada.ca/en/financial-consumer-agency
3731
+ Last Updated: October 2025
3732
+
3733
+ ---
3734
+
3735
+ ## 1. Losing Your Job
3736
+
3737
+ ### Compensation You May Receive
3738
+
3739
+ If you lose your job, your employer may owe you money. Your provincial or territorial government oversees how much you should receive. Review your letter of offer and employee handbook for terms.
3740
+
3741
+ Types of compensation:
3742
+ - Termination pay: Money your employer pays instead of giving advance notice. You leave immediately instead of working a notice period.
3743
+ - Vacation pay: If salaried, you may be owed for unused vacation days. If hourly, you may receive 4-6% of annual pay.
3744
+ - Severance pay: Money owed when you lose your job through no fault of your own. The amount depends on how long you worked for the employer.
3745
+
3746
+ ### Reviewing Your Budget
3747
+
3748
+ Losing your job means living with less income. Review your expenses and look for areas to cut. If you have an emergency fund, this is the type of situation to use it for. Start rebuilding savings once you have income again.
3749
+
3750
+ ### Employment Insurance (EI)
3751
+
3752
+ EI provides regular benefits if you lose your job through no fault of your own. It pays a percentage of your previous income, up to a certain amount. Apply as soon as you stop working β€” it can take time for benefits to start.
3753
+
3754
+ ### Credit and Loan Insurance
3755
+
3756
+ You may have insurance that covers your loan, mortgage, or credit card payments during unemployment. This includes credit card balance insurance, mortgage payment protection insurance, and credit/loan insurance. You usually must wait 30-90 days after losing your job before you're eligible. Make at least minimum debt payments until your insurer approves your claim.
3757
+
3758
+ ---
3759
+
3760
+ ## 2. Managing Your Money as a Couple
3761
+
3762
+ ### Sharing Financial Responsibilities
3763
+
3764
+ Options for managing money together:
3765
+ - Joint account for all expenses: Pool incomes, pay everything from one shared account. Simple to track.
3766
+ - Joint account for household only: Keep personal accounts for individual expenses (clothing, haircuts). Open a joint account for shared expenses (groceries, rent, utilities).
3767
+ - Separate accounts: Maintain separate finances, split shared expenses. Works for couples who value financial independence.
3768
+
3769
+ Consider: frequency of transfers, contribution amounts (50/50 or income-based), and what happens if one partner loses their job.
3770
+
3771
+ ### Borrowing as a Couple
3772
+
3773
+ If you co-sign a loan, you become equally responsible for repaying it. Discuss how you'll use the credit product, what type suits both needs, and how you'll share payments.
3774
+
3775
+ ### Saving as a Couple
3776
+
3777
+ Common goals: emergency fund, trip or vacation, a home, a car, retirement. Talk to your financial institution about savings products you're both comfortable with.
3778
+
3779
+ ### Couples and Taxes
3780
+
3781
+ - Spousal tax credit: Non-refundable credit if your spouse has lower income
3782
+ - Pool charitable donations: One partner claims all donations for a larger credit
3783
+ - Pool medical expenses: Partner with lower income claims all medical expenses for a bigger credit
3784
+ - Child care expenses: Usually the lower-income spouse must claim them
3785
+ - Pension income splitting: You and your spouse may split eligible pension income to lower taxes
3786
+
3787
+ ### Insurance
3788
+
3789
+ Update policies (home, car, health) when you marry or move in together. Your workplace may offer a family dental or health insurance plan.
3790
+
3791
+ ### Getting Married
3792
+
3793
+ Make a wedding budget. Decide together what's most important. Track all expenses. Consider what you can DIY (baking, decorating, photography, music).
3794
+
3795
+ ---
3796
+
3797
+ ## 3. Buying a Home
3798
+
3799
+ ### Saving for Your Home
3800
+
3801
+ You need a down payment. Set up automatic transfers from each paycheque to a savings account. Short-term options include savings accounts, GICs, and low-risk mutual funds.
3802
+
3803
+ Saving vehicles:
3804
+ - TFSA: Save or invest tax-free. No tax on withdrawals.
3805
+ - RRSP: Save for retirement with tax deductions. Can use for home buying through HBP.
3806
+ - FHSA: Save up to $40,000 tax-free for a first home ($8,000/year limit). Contributions are tax-deductible AND withdrawals for a first home are tax-free.
3807
+
3808
+ ### Home Buying Programs and Incentives
3809
+
3810
+ - Home Buyers' Amount: Non-refundable tax credit of up to $1,500
3811
+ - GST/HST New Housing Rebate: Rebate for some of the tax paid when buying
3812
+ - Home Buyers' Plan (HBP): Withdraw up to $60,000 from your RRSP tax-free to buy your first home (increased from $35,000 after April 16, 2024)
3813
+ - First Home Savings Account (FHSA): Save up to $40,000 tax-free ($8,000/year)
3814
+
3815
+ ### Affordability Guidelines
3816
+
3817
+ According to CMHC:
3818
+ - Monthly housing costs (mortgage, property taxes, heat) should not exceed 39% of gross monthly income (GDS ratio)
3819
+ - Total monthly debt load should not exceed 44% of gross monthly income (TDS ratio)
3820
+
3821
+ ### Getting Preapproved
3822
+
3823
+ Get preapproved for a mortgage before you start looking. Once you know what amount you qualify for, you can search within your budget.
3824
+
3825
+ ### Home Buying Costs
3826
+
3827
+ Upfront/closing costs are one-time fees: home inspection, legal fees, property tax adjustments, title insurance. Budget 1.5-4% of the purchase price for these costs.
3828
+
3829
+ ---
3830
+
3831
+ ## 4. Selling a Home
3832
+
3833
+ ### Costs of Selling
3834
+
3835
+ Standard costs:
3836
+ - Legal fees (including statement of adjustment)
3837
+ - Mortgage discharge fee
3838
+ - Realtor fees (typically 2-6% of sale price, negotiable)
3839
+ - Potential: repairs, renovations, inspection, appraisal, moving, staging, cleaning
3840
+ - Mortgage prepayment penalties if selling before end of term
3841
+
3842
+ ### Setting Your Sale Price
3843
+
3844
+ - Compare current listings of similar homes in your neighbourhood
3845
+ - Ask a realtor to suggest a price
3846
+ - Hire a professional appraiser
3847
+ - Factor selling costs into your sale price
3848
+
3849
+ ### Using a Realtor
3850
+
3851
+ A realtor can: prepare your house for showings, arrange showings and open houses, negotiate with buyers, complete paperwork, list on real estate websites, help determine the right sale price.
3852
+
3853
+ ### Selling Yourself
3854
+
3855
+ Saves commission but you take on all responsibility: showings, negotiation, paperwork. Understand your responsibilities before deciding.
3856
+
3857
+ ### Conditional Sales
3858
+
3859
+ Buyers can make offers with conditions (home inspection, mortgage approval, selling their current property). Conditions include specific time limits. Read offers carefully before agreeing.
3860
+
3861
+ ### Tax Implications
3862
+
3863
+ In most cases, no tax on the sale if it was your principal residence every year. If you rented part or all of the property, you must report the sale and pay taxes on proceeds.
3864
+
3865
+ ---
3866
+
3867
+ ## 5. Starting Your First Job
3868
+
3869
+ ### Managing Your Finances
3870
+
3871
+ A new job means new financial responsibilities. Budget for needs first (rent, utilities, emergency savings), then wants.
3872
+
3873
+ Key steps:
3874
+ - Make a budget β€” track income and expenses
3875
+ - Repay debt β€” budget enough for credit cards and student loans. Late or missed payments hurt your credit score.
3876
+ - Set savings goals β€” transfer 5-10% from each paycheque to a high-interest savings account, TFSA, or investment account
3877
+ - Save for the long term β€” consider your employer's payroll savings plan
3878
+
3879
+ ### Understanding Employee Benefits
3880
+
3881
+ Benefits may include:
3882
+ - Health and dental care plan β€” may pay all or part of prescriptions, eyewear, dental. Coordinate with partner's plan for up to 100% recovery.
3883
+ - Disability insurance β€” pays part or all of salary if you can't work due to illness or injury
3884
+ - Life insurance β€” provides money to beneficiaries if you die. Employer plans may cost less than individual term life insurance.
3885
+ - Pension plan β€” regular contributions by employer alone or both. You get income when you retire.
3886
+ - Group RRSP β€” individual RRSP funded through payroll deductions. Employer may match contributions. Management fees may be lower than individual RRSPs.
3887
+
3888
+ ### Understanding Payroll Deductions
3889
+
3890
+ - Gross pay: Amount before taxes and deductions (includes commissions, bonuses, vacation pay, overtime)
3891
+ - Net pay (take-home pay): Amount after all deductions β€” this is what goes to your bank account
3892
+ - Deductions include: income tax (federal + provincial), Employment Insurance (EI), Canada Pension Plan (CPP) or Quebec Pension Plan (QPP), employee benefit payments, pension/RRSP contributions, union dues
3893
+
3894
+ ### Avoiding Employment Fraud
3895
+
3896
+ Warning signs:
3897
+ - Must pay an application fee
3898
+ - Large paycheque promised for little work
3899
+ - No physical address or contact person
3900
+ - Willing to hire anyone regardless of qualifications
3901
+
3902
+ If you're a victim, contact local police and report to the National Fraud Reporting System.
3903
+
3904
+ ---
3905
+
3906
+ ## 6. Renting an Apartment or House
3907
+
3908
+ ### Rent Within Your Budget
3909
+
3910
+ Rent and household expenses should not exceed 35% of gross household income. For example, if gross pay is $4,000/month, limit housing costs to $1,400/month.
3911
+
3912
+ ### Costs of Renting
3913
+
3914
+ - Utilities and telecommunications (may include setup fees and security deposits)
3915
+ - Moving expenses (truck rental, movers, boxes, supplies, time off work)
3916
+ - Renter's insurance (covers damage, loss, theft, accidental damage, visitor injury)
3917
+ - Outfitting your place (furniture, dishes, kitchen utensils, appliances, bedding, cleaning supplies)
3918
+ - Ongoing costs: parking, utilities, telecom, laundry, snow removal, lawn maintenance
3919
+
3920
+ ### Rental Agreements
3921
+
3922
+ A rental agreement (lease) is a contract between landlord and tenant. A written agreement is an official record that helps settle disputes. Know what your agreement covers before signing.
3923
+
3924
+ ### Security Deposits
3925
+
3926
+ Usually can't exceed one month's rent. Do an inspection before moving in β€” document and photograph existing damage. Leave the unit in the same condition when you move out.
3927
+
3928
+ ### Subletting
3929
+
3930
+ If you need to move before your agreement expires, you can sublet with landlord's permission. You remain responsible if the subletter doesn't pay rent or causes damage.
3931
+
3932
+ ### Living with a Roommate
3933
+
3934
+ To reduce expenses, share costs with roommates. Discuss how to divide rent, security deposit, bills, and purchases. If both names are on one agreement, both are equally responsible. If separate agreements, each is only responsible for their own.
3935
+
3936
+ ### Rental Scams Warning Signs
3937
+
3938
+ - Monthly rent much less than market rate
3939
+ - Asked for deposit without formal agreement
3940
+ - Deposit requested to be sent outside the country
3941
+ - Offered a unit without a background check
3942
+ - Ads show only exterior photos or mismatched pictures
3943
+
3944
+ ---
3945
+
3946
+ ## 7. Living With a Disability
3947
+
3948
+ ### Income Sources
3949
+
3950
+ - Government of Canada disability benefits: Disability pensions, children's benefits, savings plans. Apply as soon as possible β€” approval can take months.
3951
+ - Provincial/territorial disability benefits: Vary by region. Use the Benefits Finder tool.
3952
+ - Disability Tax Credit (DTC): Reduces income tax for severe and prolonged disability. Opens doors to other federal and provincial programs.
3953
+ - Medical Expense Tax Credit: Claim costs of certain medicines, devices, and treatments for yourself, spouse, or children.
3954
+ - Refundable Medical Expense Supplement: For low income with high medical expenses. Can provide a refund.
3955
+ - Disability Supports Deduction: Deduct expenses for physical or mental function impairment, even without DTC.
3956
+ - Federal Excise Gasoline Tax Refund: For permanent mobility impairment preventing safe use of public transit.
3957
+
3958
+ ### Saving With a Disability
3959
+
3960
+ - Registered Disability Savings Plan (RDSP): Savings account for severe and long-term disabilities. Eligible for grants and bonds. Investment earnings are tax-deferred.
3961
+ - Canada Disability Savings Grant: Government adds money to RDSP based on contributions and family income.
3962
+ - Canada Disability Savings Bond: For low income. Government adds money without requiring contributions.
3963
+
3964
+ ### Education Funding
3965
+
3966
+ Students with disabilities may be eligible for additional funding programs. Apply to all sources: grants, scholarships, loans, and bursaries. Repayment Assistance Plan available for borrowers with disabilities. Severe and permanent disability may qualify for debt cancellation.
3967
+
3968
+ ---
3969
+
3970
+ ## 8. Teaching Children About Money
3971
+
3972
+ ### Starting to Talk About Money
3973
+
3974
+ Use everyday activities: shopping decisions, sales, bulk buying, payment methods (debit, credit, cash). Help children understand needs vs wants β€” spend on needs before wants.
3975
+
3976
+ ### Teaching Children to Save
3977
+
3978
+ - Use jars or envelopes for savings goals (one for spending, one or more for saving)
3979
+ - Open a savings account β€” choose one that pays interest, many institutions offer no-fee accounts for children
3980
+ - Consider matching children's savings to encourage the habit
3981
+ - Set reasonable goals and figure out how much and how long to save
3982
+
3983
+ ### Giving an Allowance
3984
+
3985
+ The goal is teaching money management, not the amount. Choose an age-appropriate amount, decide what expenses the allowance covers, increase as they get older. Stop when they get a job or reach a certain age.
3986
+
3987
+ ### Earning Money
3988
+
3989
+ Babysitting, pet sitting, dog walking, snow shovelling, selling unused items, yard work, tutoring. When teens get a first job, encourage automatic transfers from paycheque to savings.
3990
+
3991
+ ---
3992
+
3993
+ ## 9. What to Do When Someone Dies
3994
+
3995
+ When a loved one passes away, there are financial and administrative steps to take. These include gathering documents, notifying relevant organizations, cancelling benefits to avoid overpayment, and managing the estate.
3996
+
3997
+ Key steps include:
3998
+ - Obtain the death certificate
3999
+ - Notify banks, insurance companies, government agencies (CRA, Service Canada)
4000
+ - Cancel CPP, OAS, and other government benefits to prevent overpayment
4001
+ - File a final tax return
4002
+ - Contact a lawyer about probate and estate administration
4003
+ - Update or cancel insurance policies, utility accounts, and subscriptions
4004
+
4005
+ Provincial and territorial laws govern estate administration. Consult a lawyer in your province for specific guidance.