import streamlit as st import pandas as pd import time import requests import os from datetime import datetime # Set page configuration (must be the first Streamlit command) st.set_page_config(page_title="Ticket System", layout="centered", initial_sidebar_state="expanded") # Apply custom CSS for design st.markdown( """ """, unsafe_allow_html=True ) # Sample user data for login users = { "manager123": {"password": "managerpass", "role": "Manager"}, "employee456": {"password": "employeepass", "role": "Employee"}, "customer789": {"password": "customerpass", "role": "Customer"}, } def login_page(): # Add custom styling and an image at the top customize_login_page() st.markdown( """
Login Page
""", unsafe_allow_html=True ) username = st.text_input("Username") password = st.text_input("Password", type="password") # Check login state if "login_success" not in st.session_state: st.session_state["login_success"] = False st.markdown( """ """, unsafe_allow_html=True, ) col1, col2, col3 = st.columns(3) # Create three columns with col1: # First column for the Login button if st.button("Login"): if username in users and users[username]["password"] == password: st.session_state["user_type"] = users[username]["role"] st.session_state["logged_in"] = True st.session_state["login_success"] = True st.success(f"Logged in successfully as {users[username]['role']}") # Navigate to the appropriate page based on the user's role if users[username]["role"] == "Customer": st.session_state["page"] = "Submit Ticket" elif users[username]["role"] == "Manager": st.session_state["page"] = "Management Dashboard" elif users[username]["role"] == "Employee": st.session_state["page"] = "Respond to a Ticket" else: st.error("Invalid username or password.") with col2: # Second column for the Forget Password button if st.button("Forget Password"): st.session_state["page"] = "Forget Password" with col3: # Third column for the Create Account button if st.button("Create an Account"): st.session_state["page"] = "Create Account" def navigate_to_page(page_name): st.session_state["current_page"] = page_name # Update the page in session state def get_current_page(): return st.session_state.get("current_page", "Login") # Default to "Login" def forget_password_page(): # Page title and instructions st.markdown('

Forget Password

', unsafe_allow_html=True) st.markdown('

Enter your username or email to reset your password.

', unsafe_allow_html=True) # Input field for username or email username_or_email = st.text_input("Username or Email") # Custom button styling st.markdown( """ """, unsafe_allow_html=True, ) # Reset Password button if st.button("Reset Password"): if username_or_email.strip(): st.success(f"Password reset link has been sent to {username_or_email}.") else: st.error("Please enter a valid username or email.") # Back to Login button if st.button("Back to Login"): st.session_state["page"] = "Login" # Navigate back to Login def add_return_to_login(): if "logged_in" in st.session_state and st.session_state["logged_in"]: # Add custom styling for the Back button st.markdown( """ """, unsafe_allow_html=True, ) # Functional and visually styled "Back" button if st.sidebar.button("Back"): # Reset the 'logged_in' state and force a redirect to the login page st.session_state["logged_in"] = False; st.session_state["login_success"] = False; st.session_state["page"] = "Login" hide_sidebar() def hide_sidebar(): st.markdown( """ """, unsafe_allow_html=True, ) def main(): if "page" not in st.session_state: st.session_state["page"] = "Login" # Default to the Login page add_return_to_login() if st.session_state["page"] == "Submit Ticket": submit_ticket_page() # Show the navigation menu only if not on Login or Forget Password pages if st.session_state["page"] not in ["Login", "Forget Password","Create Account"]: st.sidebar.title("Navigation") user_type = st.session_state.get("user_type", "Customer") if user_type == "Customer": page = st.sidebar.radio("Go to", ["Submit Ticket", "Check Ticket Status", "FAQ & Info"]) elif user_type == "Manager": page = st.sidebar.radio("Go to", ["Management Dashboard", "Ticket Dashboard", "Customer Dashboard"]) elif user_type == "Employee": page = st.sidebar.radio("Go to", ["Respond to a Ticket", "Ticket Status"]) else: st.sidebar.write("No pages available for this user type.") return st.session_state["page"] = page # Update the page state based on navigation # Render the appropriate page if st.session_state["page"] == "Login": login_page() elif st.session_state["page"] == "Forget Password": forget_password_page() elif st.session_state["page"] == "Create Account": create_account_page() elif st.session_state["page"] == "Submit Ticket": submit_ticket_page() elif st.session_state["page"] == "Check Ticket Status": check_ticket_status_page() elif st.session_state["page"] == "FAQ & Info": faq_info_page() elif st.session_state["page"] == "Management Dashboard": management_dashboard_page() elif st.session_state["page"] == "Ticket Dashboard": ticket_dashboard_page() elif st.session_state["page"] == "Customer Dashboard": customer_dashboard_page() elif st.session_state["page"] == "Respond to a Ticket": respond_to_ticket_page() elif st.session_state["page"] == "Ticket Status": employee_ticket_status_page() def center_logo(): # Create three columns col1, col2, col3 = st.columns([1, 2, 1]) # Adjust column width ratios with col1: st.empty() # Empty content in the first column with col2: st.image("logo.png", width=300, use_container_width=True) with col3: st.empty() def create_account_page(): center_logo() vspace() vspace() vspace() hide_sidebar() st.markdown("

Create Account

", unsafe_allow_html=True) st.markdown( """ """, unsafe_allow_html=True, ) st.markdown( """ """, unsafe_allow_html=True, ) with st.form(key="create_account_form"): id_number = st.text_input("ID Number / Iqama Number") first_name = st.text_input("First Name") second_name = st.text_input("Second Name") last_name = st.text_input("Last Name") countries = [ "Afghanistan", "Albania", "Algeria", "Andorra", "Angola", "Antigua and Barbuda", "Argentina", "Armenia", "Australia", "Austria", "Azerbaijan", "Bahamas", "Bahrain", "Bangladesh", "Barbados", "Belarus", "Belgium", "Belize", "Benin", "Bhutan", "Bolivia", "Bosnia and Herzegovina", "Botswana", "Brazil", "Brunei", "Bulgaria", "Burkina Faso", "Burundi", "Cabo Verde", "Cambodia", "Cameroon", "Canada", "Central African Republic", "Chad", "Chile", "China", "Colombia", "Comoros", "Congo (Congo-Brazzaville)", "Costa Rica", "Croatia", "Cuba", "Cyprus", "Czechia (Czech Republic)", "Denmark", "Djibouti", "Dominica", "Dominican Republic", "Ecuador", "Egypt", "El Salvador", "Equatorial Guinea", "Eritrea", "Estonia", "Eswatini", "Ethiopia", "Fiji", "Finland", "France", "Gabon", "Gambia", "Georgia", "Germany", "Ghana", "Greece", "Grenada", "Guatemala", "Guinea", "Guinea-Bissau", "Guyana", "Haiti", "Holy See", "Honduras", "Hungary", "Iceland", "India", "Indonesia", "Iran", "Iraq", "Ireland", "Israel", "Italy", "Jamaica", "Japan", "Jordan", "Kazakhstan", "Kenya", "Kiribati", "Korea (North)", "Korea (South)", "Kosovo", "Kuwait", "Kyrgyzstan", "Laos", "Latvia", "Lebanon", "Lesotho", "Liberia", "Libya", "Liechtenstein", "Lithuania", "Luxembourg", "Madagascar", "Malawi", "Malaysia", "Maldives", "Mali", "Malta", "Marshall Islands", "Mauritania", "Mauritius", "Mexico", "Micronesia", "Moldova", "Monaco", "Mongolia", "Montenegro", "Morocco", "Mozambique", "Myanmar", "Namibia", "Nauru", "Nepal", "Netherlands", "New Zealand", "Nicaragua", "Niger", "Nigeria", "North Macedonia", "Norway", "Oman", "Pakistan", "Palau", "Palestine State", "Panama", "Papua New Guinea", "Paraguay", "Peru", "Philippines", "Poland", "Portugal", "Qatar", "Romania", "Russia", "Rwanda", "Saint Kitts and Nevis", "Saint Lucia", "Saint Vincent and the Grenadines", "Samoa", "San Marino", "Sao Tome and Principe", "Saudi Arabia", "Senegal", "Serbia", "Seychelles", "Sierra Leone", "Singapore", "Slovakia", "Slovenia", "Solomon Islands", "Somalia", "South Africa", "South Sudan", "Spain", "Sri Lanka", "Sudan", "Suriname", "Sweden", "Switzerland", "Syria", "Tajikistan", "Tanzania", "Thailand", "Timor-Leste", "Togo", "Tonga", "Trinidad and Tobago", "Tunisia", "Turkey", "Turkmenistan", "Tuvalu", "Uganda", "Ukraine", "United Arab Emirates", "United Kingdom", "United States", "Uruguay", "Uzbekistan", "Vanuatu", "Venezuela", "Vietnam", "Yemen", "Zambia", "Zimbabwe" ] nationality = st.selectbox("Nationality", countries) email = st.text_input("E-mail") phone_number = st.text_input("Phone Number") dob = st.date_input("Date of Birth", min_value=datetime(1900, 1, 1), max_value=datetime.now()) Short_Address = st.text_input( "Short Address Code (4 letters + 4 digits)", max_chars=8, help="Enter exactly 4 letters followed by 4 digits (e.g., ABCD1234)", ) submitted = st.form_submit_button("Create Account") if submitted: if len(Short_Address) == 8 and Short_Address[:4].isalpha() and Short_Address[4:].isdigit(): st.success("Account created successfully!") else: st.error("Invalid Short Address Code. It must be 4 letters followed by 4 digits (e.g., ABCD1234).") if st.button("Back to Login"): st.session_state["page"] = "Login" def submit_ticket_page(): center_logo() vspace() vspace() vspace() vspace() vspace() vspace() st.markdown('

Submit a Ticket

', unsafe_allow_html=True) st.markdown('

Please fill out the form below to submit a ticket.

', unsafe_allow_html=True) # Form for submitting a ticket with st.form(key="submit_ticket_form"): customer_id = st.text_input("Customer ID") st.text_input("First Name") st.text_input("Last Name") st.text_input("National ID / Residency Number") st.text_input("Email") st.text_input("Phone Number") st.selectbox("Ticket Type", ["General", "Billing", "Technical"]) st.text_area("Describe your issue/request") st.file_uploader("Upload Attachments (if any)", accept_multiple_files=True) # Add custom styling for the Submit button st.markdown( """ """, unsafe_allow_html=True, ) # Submit button logic if st.form_submit_button("Submit"): if customer_id.strip(): st.success(f"Your ticket has been submitted successfully. Customer ID: {customer_id}") else: st.error("Please fill out the Customer ID.") def check_ticket_status_page(): center_logo() vspace() vspace() vspace() vspace() vspace() vspace() vspace() vspace() st.markdown('

Check Ticket Status

', unsafe_allow_html=True) st.markdown('

Enter your Customer ID to view your tickets.

', unsafe_allow_html=True) # Input field for Customer ID customer_id = st.text_input("Customer ID") # Check ticket status submission state if "customer_check_status_success" not in st.session_state: st.session_state["customer_check_status_success"] = False # Add custom styling for the Check Status button st.markdown( """ """, unsafe_allow_html=True, ) # Functional and visually styled "Check Status" button if st.button("Check Status"): if customer_id.strip(): st.session_state["customer_check_status_success"] = True st.success(f"Displaying tickets for Customer ID: {customer_id}") # Example ticket data ticket_data = { "Ticket Number": ["141", "565", "999"], "Date": ["2025-01-18", "2025-03-28", "2025-04-01"], "Type": ["General", "Billing", "Technical"], "Status": ["Resolved", "Pending", "In Progress"], } df = pd.DataFrame(ticket_data) st.dataframe(df) else: st.error("Please enter your Customer ID.") def faq_info_page(): center_logo() vspace() vspace() vspace() vspace() st.markdown('

FAQ & Information

', unsafe_allow_html=True) faq_data = [ ("How to open a new account?", "Visit your nearest branch with your ID or use our app for easy online account opening."), ("Branch Operating Hours", "Sunday to Thursday, 9:00 AM to 4:00 PM. Please check your nearest branch for details."), ("Update Personal Information", "You can update your information at a branch or through our app under 'Update Data'."), ("Technical Support", "Ensure your app is updated and your device is connected to the internet. If issues persist, contact our support.") ] for question, answer in faq_data: st.markdown(f'

{question}

', unsafe_allow_html=True) st.markdown(f'

{answer}

', unsafe_allow_html=True) def respond_to_ticket_page(): # Add logo and title center_logo() vspace() vspace() vspace() vspace() st.markdown('

Respond to a Ticket

', unsafe_allow_html=True) # Display ticket data ticket_data = { "Ticket Number": ["141", "565", "999"], "Customer ID": ["C001", "C002", "C003"], "Date": ["2025-01-18", "2025-03-28", "2025-04-01"], "Type": ["General", "Billing", "Technical"], "Status": ["Pending", "Pending", "In Progress"], "Customer Name": ["Alice", "Bob", "Charlie"], } df = pd.DataFrame(ticket_data) st.dataframe(df) # Dropdown to select a ticket ticket_to_respond = st.selectbox("Select a ticket to respond to:", df["Ticket Number"].tolist()) # Text area for response response_text = st.text_area("Response:", placeholder="Write your response here...") # Check response submission state if "response_success" not in st.session_state: st.session_state["response_success"] = False # Add custom styling for the button st.markdown( """ """, unsafe_allow_html=True, ) # Functional and visually styled "Respond to Ticket" button if st.button("Respond to Ticket"): if response_text.strip(): st.session_state["response_success"] = True st.success(f"Response for Ticket {ticket_to_respond} submitted successfully!") else: st.error("Please write a response before submitting.") def employee_ticket_status_page(): # Add logo and title center_logo() vspace() vspace() vspace() vspace() st.markdown('

Ticket Status

', unsafe_allow_html=True) # Input field for Customer ID customer_id = st.text_input("Customer ID") # Check ticket status submission state if "employee_ticket_status_success" not in st.session_state: st.session_state["employee_ticket_status_success"] = False # Add custom styling for the "Check Ticket Status" button st.markdown( """ """, unsafe_allow_html=True, ) # Functional and visually styled "Check Ticket Status" button if st.button("Check Ticket Status"): if customer_id.strip(): st.session_state["employee_ticket_status_success"] = True st.success(f"Displaying tickets for Customer ID: {customer_id}") # Example ticket data ticket_data = { "Ticket Number": ["141", "565", "999"], "Status": ["Resolved", "Pending", "In Progress"], } df = pd.DataFrame(ticket_data) st.dataframe(df) else: st.error("Please enter your Customer ID.") def ticket_dashboard_page(): center_logo() vspace() vspace() vspace() vspace() st.markdown('

Ticket Dashboard

', unsafe_allow_html=True) st.components.v1.iframe( "https://app.powerbi.com/view?r=eyJrIjoiMDEwNzA2YjUtNGY0MC00NTFjLTg1ZTctYTZlZjQzOTUwNWUxIiwidCI6ImI0NTNkOTFiLTZhYzEtNGI2MS1iOGI4LTVlNjVlNDIyMjMzZiIsImMiOjl9", height=700, width=1000, scrolling=True ) def customer_dashboard_page(): center_logo() vspace() vspace() vspace() vspace() st.markdown('

Customer Dashboard

', unsafe_allow_html=True) customer_data = { "Customer ID": ["C001", "C002", "C003"], "Tickets Submitted": [5, 3, 8], "Resolved": [4, 2, 7], } df = pd.DataFrame(customer_data) st.dataframe(df) st.components.v1.iframe( "https://app.powerbi.com/view?r=eyJrIjoiY2Q0ODE1NGItOThjMy00MzM4LWE2OGUtMjRkNmUzYmZlMDk3IiwidCI6ImI0NTNkOTFiLTZhYzEtNGI2MS1iOGI4LTVlNjVlNDIyMjMzZiIsImMiOjl9", height=600, width=800, scrolling=True ) def management_dashboard_page(): center_logo() vspace() vspace() vspace() vspace() #center_logo("logo.png") # Center the logo st.markdown('

Management Dashboard

', unsafe_allow_html=True) # Define employee data employee_data = { "Employee ID": ["E001", "E002", "E003"], "Name": ["John Doe", "Jane Smith", "Ali Ahmad"], "Performance Score": [85, 90, 88], } df_employee = pd.DataFrame(employee_data) # Display the employee data table st.dataframe(df_employee) # Add the Power BI dashboard iframe st.components.v1.iframe( "https://app.powerbi.com/view?r=eyJrIjoiMzQ5N2RlMDQtY2I5ZC00NWE5LWE0ZjItMjExMzgyNmNmZWFjIiwidCI6ImI0NTNkOTFiLTZhYzEtNGI2MS1iOGI4LTVlNjVlNDIyMjMzZiIsImMiOjl9", height=800, width=1000, scrolling=True ) def customize_navigation_menu_dark_green(): st.markdown( """ """, unsafe_allow_html=True ) def customize_login_page(): # Add custom CSS for styling st.markdown( """ """, unsafe_allow_html=True, ) # Use st.markdown to create a centered container for the image st.markdown('
', unsafe_allow_html=True) # Display the image in the center center_logo() vspace() vspace() vspace() vspace() def vspace(): st.empty() st.text("") def customize_submit_button(): st.markdown( """ """, unsafe_allow_html=True ) if __name__ == "__main__": customize_navigation_menu_dark_green() main()