templates/tickets.html

{% extends "base.html" %}

{% block title %}My Support Tickets - Too Many Cables{% endblock %}

{% block description %}Manage your support tickets and track the status of your requests with Too Many Cables customer service.{% endblock %}

{% block content %}
<div class="tickets-container">
    <div class="page-header">
        <h1 class="page-title">My Support Tickets</h1>
        <p class="page-subtitle">Track and manage your support requests</p>
    </div>

    <!-- User must be logged in to view tickets -->
    <div id="auth-required" class="auth-message" style="display: none;">
        <div class="glass-card">
            <h3>Login Required</h3>
            <p>Please log in to view and manage your support tickets.</p>
            <button class="btn btn-primary" onclick="showLoginModal()">Login</button>
        </div>
    </div>

    <!-- Main tickets interface -->
    <div id="tickets-main" style="display: none;">
        <!-- Create New Ticket Section -->
        <div class="glass-card ticket-creation">
            <h3>Create New Ticket</h3>
            <form id="create-ticket-form">
                <div class="form-group">
                    <label for="ticket-subject">Subject</label>
                    <input type="text" id="ticket-subject" name="subject" required 
                           placeholder="Brief description of your issue">
                </div>
                
                <div class="form-group">
                    <label for="ticket-description">Description</label>
                    <textarea id="ticket-description" name="description" required 
                              placeholder="Please provide detailed information about your issue"
                              rows="4"></textarea>
                </div>
                
                <div class="form-row">
                    <div class="form-group">
                        <label for="ticket-priority">Priority</label>
                        <select id="ticket-priority" name="priority">
                            <option value="low">Low</option>
                            <option value="medium" selected>Medium</option>
                            <option value="high">High</option>
                            <option value="urgent">Urgent</option>
                        </select>
                    </div>
                    
                    <div class="form-group">
                        <label for="ticket-category">Category</label>
                        <select id="ticket-category" name="category">
                            <option value="">Auto-detect</option>
                        </select>
                    </div>
                </div>
                
                <button type="submit" class="btn btn-primary">Create Ticket</button>
            </form>
        </div>

        <!-- Tickets List -->
        <div class="glass-card tickets-list">
            <div class="tickets-header">
                <h3>Your Tickets</h3>
                <div class="tickets-filters">
                    <select id="status-filter">
                        <option value="">All Status</option>
                        <option value="open">Open</option>
                        <option value="in_progress">In Progress</option>
                        <option value="resolved">Resolved</option>
                        <option value="closed">Closed</option>
                    </select>
                </div>
            </div>
            
            <div id="tickets-loading" class="loading-state">
                <div class="spinner"></div>
                <p>Loading your tickets...</p>
            </div>
            
            <div id="tickets-empty" class="empty-state" style="display: none;">
                <h4>No tickets yet</h4>
                <p>When you create support tickets, they'll appear here.</p>
            </div>
            
            <div id="tickets-container"></div>
        </div>
    </div>
</div>

<!-- Ticket Detail Modal -->
<div id="ticket-modal" class="modal" style="display: none;">
    <div class="modal-content glass-card">
        <div class="modal-header">
            <h3 id="ticket-modal-title">Ticket Details</h3>
            <button class="modal-close" onclick="closeTicketModal()">&times;</button>
        </div>
        
        <div class="modal-body">
            <div id="ticket-details"></div>
            
            <!-- SLA and Escalation Status -->
            <div id="sla-status" class="sla-section" style="display: none;"></div>
            
            <!-- Escalation Actions -->
            <div id="escalation-actions" class="escalation-section" style="display: none;">
                <h4>Escalation</h4>
                <button class="btn btn-warning" onclick="escalateTicket()">Request Escalation</button>
                    <p style="font-size: 0.9rem; color: rgba(0,0,0,0.7); margin-top: 0.5rem;">
                    Request priority escalation if your issue needs immediate attention.
                </p>
            </div>
            
            <!-- Add Update Form -->
            <div class="ticket-update-form">
                <h4>Add Update</h4>
                <form id="update-ticket-form">
                    <input type="hidden" id="update-ticket-id">
                    <div class="form-group">
                        <textarea id="update-message" placeholder="Add a comment or update..." 
                                  rows="3" required></textarea>
                    </div>
                    <button type="submit" class="btn btn-primary">Add Update</button>
                </form>
            </div>
        </div>
    </div>
</div>

<style>
.tickets-container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 2rem;
}

.page-header {
    text-align: center;
    margin-bottom: 3rem;
}

.page-title {
    font-size: 2.5rem;
    font-weight: 700;
    color: white;
    text-shadow: 0 2px 10px rgba(0,0,0,0.3);
    margin-bottom: 0.5rem;
}

.page-subtitle {
    font-size: 1.1rem;
    color: rgba(255,255,255,0.9);
    font-weight: 300;
}

.glass-card {
    background: rgba(255, 255, 255, 0.15);
    backdrop-filter: blur(25px);
    -webkit-backdrop-filter: blur(25px);
    border-radius: 20px;
    border: 1px solid rgba(255, 255, 255, 0.2);
    padding: 2rem;
    margin-bottom: 2rem;
    box-shadow: 0 8px 32px rgba(31, 38, 135, 0.37);
}

.ticket-creation h3,
.tickets-list h3 {
    color: white;
    margin-bottom: 1.5rem;
    font-weight: 600;
}

.form-group {
    margin-bottom: 1.5rem;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1rem;
}

.form-group label {
    display: block;
    color: rgba(255,255,255,0.9);
    margin-bottom: 0.5rem;
    font-weight: 500;
}

.form-group input,
.form-group textarea,
.form-group select {
    width: 100%;
    padding: 0.75rem 1rem;
    border: 1px solid rgba(255,255,255,0.3);
    border-radius: 10px;
    background: rgba(255,255,255,0.1);
    color: white;
    font-size: 1rem;
    transition: all 0.3s ease;
}

.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus {
    outline: none;
    border-color: rgba(255,255,255,0.6);
    background: rgba(255,255,255,0.2);
    box-shadow: 0 0 0 3px rgba(255,255,255,0.1);
}

.form-group input::placeholder,
.form-group textarea::placeholder {
    color: rgba(255,255,255,0.6);
}

.btn {
    padding: 0.75rem 1.5rem;
    border: none;
    border-radius: 10px;
    font-weight: 600;
    text-decoration: none;
    display: inline-block;
    transition: all 0.3s ease;
    cursor: pointer;
    font-size: 1rem;
}

.btn-primary {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
    box-shadow: 0 4px 15px rgba(102, 126, 234, 0.4);
}

.btn-primary:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 25px rgba(102, 126, 234, 0.6);
}

.tickets-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1.5rem;
}

.tickets-filters select {
    padding: 0.5rem 1rem;
    border: 1px solid rgba(255,255,255,0.3);
    border-radius: 8px;
    background: rgba(255,255,255,0.1);
    color: white;
}

.ticket-item {
    background: rgba(255,255,255,0.1);
    border-radius: 10px;
    padding: 1.5rem;
    margin-bottom: 1rem;
    border: 1px solid rgba(255,255,255,0.2);
    cursor: pointer;
    transition: all 0.3s ease;
}

.ticket-item:hover {
    background: rgba(255,255,255,0.2);
    transform: translateY(-2px);
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: start;
    margin-bottom: 0.5rem;
}

.ticket-number {
    font-weight: 600;
    color: white;
    font-size: 1.1rem;
}

.ticket-status {
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
    font-size: 0.85rem;
    font-weight: 500;
    text-transform: uppercase;
}

.status-open { background: #f39c12; color: white; }
.status-in_progress { background: #3498db; color: white; }
.status-resolved { background: #27ae60; color: white; }
.status-closed { background: #95a5a6; color: white; }

.ticket-subject {
    color: white;
    font-size: 1.1rem;
    margin-bottom: 0.5rem;
    font-weight: 500;
}

.ticket-meta {
    display: flex;
    justify-content: space-between;
    align-items: center;
    color: rgba(255,255,255,0.7);
    font-size: 0.9rem;
}

.ticket-category {
    background: rgba(255,255,255,0.2);
    padding: 0.25rem 0.5rem;
    border-radius: 15px;
    font-size: 0.8rem;
}

.loading-state,
.empty-state {
    text-align: center;
    padding: 2rem;
    color: rgba(255,255,255,0.8);
}

.spinner {
    border: 3px solid rgba(255,255,255,0.3);
    border-top: 3px solid white;
    border-radius: 50%;
    width: 40px;
    height: 40px;
    animation: spin 1s linear infinite;
    margin: 0 auto 1rem;
}

@keyframes spin {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}

.modal {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0,0,0,0.8);
    display: flex;
    justify-content: center;
    align-items: center;
    z-index: 2000;
}

.modal-content {
    max-width: 600px;
    width: 90%;
    max-height: 80vh;
    overflow-y: auto;
    margin: 2rem;
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1.5rem;
}

.modal-close {
    background: none;
    border: none;
    color: #1a202c; /* dark close button for contrast on light modal */
    font-size: 2rem;
    cursor: pointer;
    opacity: 0.8;
    transition: opacity 0.3s ease;
}

.modal-close:hover {
    opacity: 1;
}

/* Ensure modal header and title are dark for readability */
.modal-header h3, .modal-content h3 {
    color: #1a202c !important;
}

.auth-message {
    text-align: center;
    padding: 3rem 2rem;
}

.auth-message h3 {
    color: white;
    margin-bottom: 1rem;
}

.auth-message p {
    color: rgba(255,255,255,0.8);
    margin-bottom: 2rem;
}

.ticket-update-form {
    margin-top: 2rem;
    padding-top: 2rem;
    border-top: 1px solid rgba(255,255,255,0.2);
}

.ticket-update-form h4 {
    color: white;
    margin-bottom: 1rem;
}

.escalation-badge {
    background: #e74c3c;
    color: white;
    padding: 0.25rem 0.5rem;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 600;
    margin-left: 0.5rem;
}

/* Ensure ticket modal content is readable: light card with dark text */
.modal-content {
    background: rgba(255,255,255,0.98) !important;
    color: #1a202c !important;
    border-radius: 12px;
    padding: 1.5rem;
    box-shadow: 0 10px 30px rgba(0,0,0,0.3);
}

/* Strong override: force dark text for modal and all children to avoid inheritance issues */
.modal-content.glass-card,
.modal-content.glass-card * {
    color: #1a202c !important;
}

/* Ensure headings and paragraphs within modal are readable */
.modal-content h1,
.modal-content h2,
.modal-content h3,
.modal-content h4,
.modal-content p,
.modal-content label,
.modal-content span,
.modal-content div {
    color: #1a202c !important;
}

.sla-section {
    background: rgba(255,255,255,0.1);
    border-radius: 10px;
    padding: 1.5rem;
    margin: 1.5rem 0;
    border-left: 4px solid #3498db;
}

.sla-section h4 {
    color: white;
    margin-bottom: 1rem;
}

.sla-metric {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 0.5rem;
    color: rgba(255,255,255,0.9);
}

.sla-status {
    padding: 0.25rem 0.75rem;
    border-radius: 15px;
    font-size: 0.85rem;
    font-weight: 500;
}

.sla-met { background: #27ae60; color: white; }
.sla-warning { background: #f39c12; color: white; }
.sla-breach { background: #e74c3c; color: white; }

.escalation-section {
    background: rgba(255,255,255,0.1);
    border-radius: 10px;
    padding: 1.5rem;
    margin: 1.5rem 0;
    border-left: 4px solid #e74c3c;
}

.escalation-section h4 {
    color: white;
    margin-bottom: 1rem;
}

.btn-warning {
    background: linear-gradient(135deg, #f39c12 0%, #e67e22 100%);
    color: white;
    box-shadow: 0 4px 15px rgba(243, 156, 18, 0.4);
}

.btn-warning:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 25px rgba(243, 156, 18, 0.6);
}

@media (max-width: 768px) {
    .form-row {
        grid-template-columns: 1fr;
    }
    
    .tickets-header {
        flex-direction: column;
        gap: 1rem;
        align-items: stretch;
    }
    
    .ticket-header {
        flex-direction: column;
        gap: 0.5rem;
    }
    
    .ticket-meta {
        flex-direction: column;
        gap: 0.5rem;
        align-items: start;
    }
}
</style>

<script>
// Ticket management functionality
let currentUser = null;
let tickets = [];
let categories = [];

// Initialize page
document.addEventListener('DOMContentLoaded', function() {
    checkAuthentication();
    loadCategories();
});

function checkAuthentication() {
    fetch('/api/user')
        .then(response => response.json())
        .then(data => {
            if (data.success && data.user) {
                currentUser = data.user;
                document.getElementById('auth-required').style.display = 'none';
                document.getElementById('tickets-main').style.display = 'block';
                loadTickets();
                
                // Show tickets link in navigation
                const ticketsLink = document.getElementById('tickets-link');
                if (ticketsLink) {
                    ticketsLink.style.display = 'inline-block';
                }
            } else {
                document.getElementById('auth-required').style.display = 'block';
                document.getElementById('tickets-main').style.display = 'none';
            }
        })
        .catch(error => {
            console.error('Auth check failed:', error);
            document.getElementById('auth-required').style.display = 'block';
        });
}

function loadCategories() {
    fetch('/api/tickets/categories')
        .then(response => response.json())
        .then(data => {
            if (data.success) {
                categories = data.categories;
                const categorySelect = document.getElementById('ticket-category');
                categorySelect.innerHTML = '<option value="">Auto-detect</option>';
                
                categories.forEach(category => {
                    const option = document.createElement('option');
                    option.value = category.name;
                    option.textContent = category.name;
                    categorySelect.appendChild(option);
                });
            }
        })
        .catch(error => console.error('Failed to load categories:', error));
}

function loadTickets() {
    document.getElementById('tickets-loading').style.display = 'block';
    document.getElementById('tickets-empty').style.display = 'none';
    document.getElementById('tickets-container').innerHTML = '';
    
    fetch('/api/tickets/user')
        .then(response => response.json())
        .then(data => {
            document.getElementById('tickets-loading').style.display = 'none';
            
            if (data.success) {
                tickets = data.tickets;
                if (tickets.length === 0) {
                    document.getElementById('tickets-empty').style.display = 'block';
                } else {
                    displayTickets(tickets);
                }
            } else {
                console.error('Failed to load tickets:', data.error);
            }
        })
        .catch(error => {
            document.getElementById('tickets-loading').style.display = 'none';
            console.error('Error loading tickets:', error);
        });
}

function displayTickets(ticketsToShow) {
    const container = document.getElementById('tickets-container');
    container.innerHTML = '';
    
    ticketsToShow.forEach(ticket => {
        const ticketElement = createTicketElement(ticket);
        container.appendChild(ticketElement);
    });
}

function createTicketElement(ticket) {
    const div = document.createElement('div');
    div.className = 'ticket-item';
    div.onclick = () => openTicketModal(ticket.ticket_number);
    
    const createdDate = new Date(ticket.created_at).toLocaleDateString();
    
    div.innerHTML = `
        <div class="ticket-header">
            <div class="ticket-number">${ticket.ticket_number}</div>
            <div class="ticket-status status-${ticket.status}">${ticket.status.replace('_', ' ')}</div>
        </div>
        <div class="ticket-subject">${ticket.subject}</div>
        <div class="ticket-meta">
            <div>
                <span class="ticket-category">${ticket.category}</span>
                Priority: ${ticket.priority}
                ${ticket.escalation_level > 0 ? `<span class="escalation-badge">Escalated L${ticket.escalation_level}</span>` : ''}
            </div>
            <div>Created: ${createdDate}</div>
        </div>
    `;
    
    return div;
}

// Form submission
document.getElementById('create-ticket-form').addEventListener('submit', function(e) {
    e.preventDefault();
    
    const formData = new FormData(e.target);
    const ticketData = {
        subject: formData.get('subject'),
        description: formData.get('description'),
        priority: formData.get('priority'),
        category: formData.get('category')
    };
    
    const csrfToken = document.querySelector('meta[name="csrf-token"]').getAttribute('content');
    
    fetch('/api/tickets/create', {
        method: 'POST',
        headers: {
            'Content-Type': 'application/json',
            'X-CSRFToken': csrfToken
        },
        body: JSON.stringify(ticketData)
    })
    .then(response => response.json())
    .then(data => {
        if (data.success) {
            alert(`Ticket created successfully! Ticket number: ${data.ticket_number}`);
            e.target.reset();
            loadTickets(); // Refresh the tickets list
        } else {
            alert('Failed to create ticket: ' + data.error);
        }
    })
    .catch(error => {
        console.error('Error creating ticket:', error);
        alert('Error creating ticket. Please try again.');
    });
});

// Status filter
document.getElementById('status-filter').addEventListener('change', function(e) {
    const status = e.target.value;
    if (status === '') {
        displayTickets(tickets);
    } else {
        const filtered = tickets.filter(ticket => ticket.status === status);
        displayTickets(filtered);
    }
});

function openTicketModal(ticketNumber) {
    fetch(`/api/tickets/${ticketNumber}`)
        .then(response => response.json())
        .then(data => {
            if (data.success) {
                showTicketDetails(data.ticket, data.updates);
                document.getElementById('update-ticket-id').value = data.ticket.id;
                
                // Load SLA and escalation info
                loadSLAInfo(data.ticket.id);
                checkEscalationStatus(data.ticket.id);
                
                document.getElementById('ticket-modal').style.display = 'flex';
            } else {
                alert('Failed to load ticket details: ' + data.error);
            }
        })
        .catch(error => {
            console.error('Error loading ticket:', error);
            alert('Error loading ticket details.');
        });
}

function loadSLAInfo(ticketId) {
    fetch(`/api/tickets/${ticketId}/sla`)
        .then(response => response.json())
        .then(data => {
            if (data.success && data.sla_metrics) {
                showSLAStatus(data.sla_metrics);
            }
        })
        .catch(error => console.error('Error loading SLA info:', error));
}

function showSLAStatus(sla) {
    const slaSection = document.getElementById('sla-status');
    let statusClass = 'sla-met';
    let statusText = 'Within SLA';
    
    if (!sla.sla_met) {
        if (sla.sla_breach_hours > 0) {
            statusClass = 'sla-breach';
            statusText = `SLA Breached (${sla.sla_breach_hours.toFixed(1)}h over)`;
        } else {
            statusClass = 'sla-warning';
            statusText = 'SLA at Risk';
        }
    }
    
    slaSection.innerHTML = `
        <h4>Service Level Agreement</h4>
        <div class="sla-metric">
            <span>Target Response Time:</span>
            <span>${sla.sla_target_hours}h</span>
        </div>
        <div class="sla-metric">
            <span>Hours Open:</span>
            <span>${sla.hours_open.toFixed(1)}h</span>
        </div>
        <div class="sla-metric">
            <span>Status:</span>
            <span class="sla-status ${statusClass}">${statusText}</span>
        </div>
        ${sla.resolution_hours ? `
        <div class="sla-metric">
            <span>Resolution Time:</span>
            <span>${sla.resolution_hours.toFixed(1)}h</span>
        </div>` : ''}
    `;
    slaSection.style.display = 'block';
}

function checkEscalationStatus(ticketId) {
    fetch(`/api/tickets/${ticketId}/escalation-check`)
        .then(response => response.json())
        .then(data => {
            if (data.success) {
                const escalationSection = document.getElementById('escalation-actions');
                if (data.escalation_check.needs_escalation || data.escalation_check.status !== 'resolved') {
                    escalationSection.style.display = 'block';
                    window.currentTicketId = ticketId; // Store for escalation function
                }
            }
        })
        .catch(error => console.error('Error checking escalation:', error));
}

function escalateTicket() {
    if (!window.currentTicketId) {
        alert('No ticket selected for escalation');
        return;
    }
    
    const reason = prompt('Please provide a reason for escalation:');
    if (!reason) return;
    
    fetch(`/api/tickets/${window.currentTicketId}/escalate`, {
        method: 'POST',
        headers: {
            'Content-Type': 'application/json',
        },
        body: JSON.stringify({
            reason: reason
        })
    })
    .then(response => response.json())
    .then(data => {
        if (data.success) {
            alert('Ticket escalated successfully! Our team will prioritize your request.');
            closeTicketModal();
            loadTickets(); // Refresh the tickets list
        } else {
            alert('Failed to escalate ticket: ' + data.error);
        }
    })
    .catch(error => {
        console.error('Error escalating ticket:', error);
        alert('Error escalating ticket. Please try again.');
    });
}

function showTicketDetails(ticket, updates) {
    const detailsContainer = document.getElementById('ticket-details');
    const createdDate = new Date(ticket.created_at).toLocaleDateString();
    
    let updatesHtml = '';
    if (updates && updates.length > 0) {
        updatesHtml = '<h4 style="margin-top: 2rem;">Updates:</h4>';
        updates.forEach(update => {
            const updateDate = new Date(update.created_at).toLocaleDateString();
            updatesHtml += `
                <div style="background: rgba(255,255,255,0.1); padding: 1rem; margin: 0.5rem 0; border-radius: 8px;">
                    <div style="font-size: 0.9rem; margin-bottom: 0.5rem;">
                        ${updateDate} - ${update.update_type}
                    </div>
                    <div>${update.message}</div>
                </div>
            `;
        });
    }
    
    detailsContainer.innerHTML = `
        <div>
            <h4>Ticket ${ticket.ticket_number}</h4>
            <p><strong>Status:</strong> <span class="ticket-status status-${ticket.status}">${ticket.status.replace('_', ' ')}</span></p>
            <p><strong>Category:</strong> ${ticket.category}</p>
            <p><strong>Priority:</strong> ${ticket.priority}</p>
            <p><strong>Created:</strong> ${createdDate}</p>
            <h5 style="margin-top: 1.5rem;">Subject:</h5>
            <p>${ticket.subject}</p>
            <h5 style="margin-top: 1.5rem;">Description:</h5>
            <p style="white-space: pre-wrap;">${ticket.description}</p>
            ${updatesHtml}
        </div>
    `;
    
    document.getElementById('ticket-modal-title').textContent = `Ticket ${ticket.ticket_number}`;

    // Force inline styles on modal content to avoid external CSS conflicts
    const modalContent = document.querySelector('#ticket-modal .modal-content');
    if (modalContent) {
        modalContent.style.backgroundColor = 'rgba(255,255,255,0.98)';
        modalContent.style.color = '#1a202c';
    }
}

function closeTicketModal() {
    document.getElementById('ticket-modal').style.display = 'none';
    document.getElementById('update-message').value = '';
}

// Update form submission
document.getElementById('update-ticket-form').addEventListener('submit', function(e) {
    e.preventDefault();
    
    const ticketId = document.getElementById('update-ticket-id').value;
    const message = document.getElementById('update-message').value;
    
    fetch(`/api/tickets/${ticketId}/update`, {
        method: 'POST',
        headers: {
            'Content-Type': 'application/json',
        },
        body: JSON.stringify({
            message: message,
            update_type: 'note'
        })
    })
    .then(response => {
        console.log('Response received, status:', response.status);
        // Parse JSON regardless of status
        return response.json().then(data => ({ data, status: response.status, ok: response.ok }));
    })
    .then(({ data, status, ok }) => {
        console.log('JSON parsed, data:', data);
        
        if (!ok) {
            const errorMsg = data.error || `Server error: ${status}`;
            alert('Failed to add update: ' + errorMsg);
            return;
        }
        
        if (data.success) {
            alert('Update added successfully!');
            document.getElementById('update-message').value = '';
            // Reload the ticket details
            const ticketNumber = document.getElementById('ticket-modal-title').textContent.replace('Ticket ', '');
            openTicketModal(ticketNumber);
        } else {
            alert('Failed to add update: ' + (data.error || 'Unknown error'));
        }
    })
    .catch(error => {
        console.error('Error adding update:', error);
        console.error('Error details:', error.message);
        alert('Error adding update: ' + error.message);
    });
});

// Function to show login modal (assuming it exists in base template)
function showLoginModal() {
    // This should trigger the login modal from the base template  
    const authBtn = document.getElementById('auth-btn');
    if (authBtn && authBtn.textContent === 'Login') {
        authBtn.click();
    }
}

// Close modal on outside click
document.getElementById('ticket-modal').addEventListener('click', function(e) {
    if (e.target === this) {
        closeTicketModal();
    }
});
</script>
{% endblock %}