Moderator404 commited on
Commit
4171ca3
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1 Parent(s): cc8787b

Update app.py

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Files changed (1) hide show
  1. app.py +44 -211
app.py CHANGED
@@ -20,20 +20,42 @@ logger = logging.getLogger(__name__)
20
  app = Flask(__name__)
21
 
22
  # ------------------------------------------------------------
23
- # Critical session cookie settings for HTTPS (Hugging Face Spaces)
24
  # ------------------------------------------------------------
25
  app.config.update(
26
  SECRET_KEY=os.environ.get('SECRET_KEY', secrets.token_urlsafe(32)),
27
  SESSION_COOKIE_SECURE=True, # Required for HTTPS
28
  SESSION_COOKIE_HTTPONLY=True,
29
  SESSION_COOKIE_SAMESITE='None', # Allow cross-site (needed for Spaces)
 
30
  PERMANENT_SESSION_LIFETIME=timedelta(hours=24),
31
  SESSION_COOKIE_NAME='tmc_session',
32
  WTF_CSRF_CHECK_DEFAULT=False # Disable global CSRF (we use per‑route exemption)
33
  )
34
 
35
- # CORS with credentials support – allow your Space domain or '*' for testing
36
- CORS(app, supports_credentials=True, origins=["https://moderator404-chatbot.hf.space"])
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
37
  csrf = CSRFProtect(app)
38
  limiter = Limiter(key_func=get_remote_address, app=app, default_limits=["1000 per hour", "100 per minute"])
39
 
@@ -42,7 +64,7 @@ rag_helper = RAGHelper(use_vector_search=True)
42
 
43
  # ---------- Hugging Face Inference Providers (OpenAI-compatible) ----------
44
  HF_TOKEN = os.environ.get('HF_TOKEN')
45
- HUGGINGFACE_MODEL = "google/gemma-4-26B-A4B-it:novita" # or any other supported model
46
  API_BASE_URL = "https://router.huggingface.co/v1"
47
 
48
  if HF_TOKEN and HF_TOKEN != "dummy":
@@ -51,7 +73,7 @@ else:
51
  hf_client = None
52
  logger.warning("HF_TOKEN not set. Using mock responses only.")
53
 
54
- # ---------- Mock response fallback (for when HF API is unavailable) ----------
55
  def mock_response(message, rag_context, ticket_context):
56
  msg_lower = message.lower()
57
  if rag_context:
@@ -69,7 +91,7 @@ def mock_response(message, rag_context, ticket_context):
69
  return "I'm here to help with cables, orders, and technical support. Could you provide more details?"
70
 
71
  # -------------------------------------------------------------------
72
- # ChatBot class
73
  # -------------------------------------------------------------------
74
  class ChatBot:
75
  def __init__(self, db_manager):
@@ -83,11 +105,9 @@ class ChatBot:
83
  conversation_id = self.db_manager.create_conversation(user_id=user_id, session_id=session_id)
84
  self.db_manager.add_message(conversation_id, 'user', message)
85
 
86
- # Get RAG and ticket context
87
  rag_context = rag_helper.get_relevant_context(message)
88
  ticket_context, tickets_found = self.get_controlled_ticket_context(message, user_id)
89
 
90
- # Build system prompt
91
  system_msg = "You are a helpful customer service agent for Too Many Cables. Answer concisely in 1-2 sentences."
92
  if rag_context:
93
  system_msg += f"\nRelevant info: {rag_context[:400]}"
@@ -97,7 +117,6 @@ class ChatBot:
97
  bot_response = None
98
  api_worked = False
99
 
100
- # Try Hugging Face API if client available
101
  if hf_client:
102
  try:
103
  completion = hf_client.chat.completions.create(
@@ -119,7 +138,6 @@ class ChatBot:
119
  except Exception as e:
120
  logger.warning(f"HF Router API exception: {e}")
121
 
122
- # Fallback to mock
123
  if not api_worked:
124
  bot_response = mock_response(message, rag_context, ticket_context)
125
  logger.info("Using mock response (API unavailable)")
@@ -190,7 +208,7 @@ class ChatBot:
190
  chatbot = ChatBot(db)
191
 
192
  # -------------------------------------------------------------------
193
- # Authentication helpers
194
  # -------------------------------------------------------------------
195
  def is_authenticated():
196
  sid = session.get('session_id')
@@ -223,7 +241,7 @@ def require_role(role):
223
  return decorator
224
 
225
  # -------------------------------------------------------------------
226
- # Web Routes
227
  # -------------------------------------------------------------------
228
  @app.route('/')
229
  def homepage():
@@ -254,9 +272,11 @@ def admin_tickets():
254
  # -------------------------------------------------------------------
255
  # API Endpoints (all exempt from CSRF)
256
  # -------------------------------------------------------------------
257
- @app.route('/api/chat', methods=['POST'])
258
  @csrf.exempt
259
  def api_chat():
 
 
260
  data = request.get_json()
261
  message = data.get('message')
262
  conv_id = data.get('conversation_id')
@@ -265,205 +285,18 @@ def api_chat():
265
  result = chatbot.send_message(message, conv_id, session.get('user_id'), session.get('session_id'))
266
  return jsonify(result)
267
 
268
- @app.route('/api/conversation/<conversation_id>')
269
- def get_conversation(conversation_id):
270
- return jsonify({'success': True, 'messages': chatbot.get_conversation(conversation_id)})
271
-
272
- @app.route('/api/conversation/<conversation_id>/clear', methods=['POST'])
273
- @csrf.exempt
274
- def clear_conversation(conversation_id):
275
- return jsonify({'success': chatbot.clear_conversation(conversation_id)})
276
 
277
- @app.route('/api/conversation/end', methods=['POST'])
278
- @csrf.exempt
279
- def end_conversation():
280
- data = request.get_json()
281
- conv_id = data.get('conversation_id')
282
- if conv_id:
283
- chatbot.add_conversation_summary_to_tickets(conv_id)
284
- return jsonify({'success': True, 'message': 'Conversation ended'})
285
 
286
- @app.route('/api/login', methods=['POST'])
287
- @csrf.exempt
288
- def login():
289
- data = request.get_json()
290
- user = db.authenticate_user(data.get('email'), data.get('password'))
291
- if user:
292
- sid = db.create_session(user['id'], request.remote_addr, request.headers.get('User-Agent', ''))
293
- session['user_id'] = user['id']
294
- session['session_id'] = sid
295
- return jsonify({'success': True, 'user': {'id': user['id'], 'email': user['email'], 'name': f"{user['first_name']} {user['last_name']}"}})
296
- return jsonify({'success': False, 'error': 'Invalid credentials'}), 401
297
-
298
- @app.route('/api/register', methods=['POST'])
299
- @csrf.exempt
300
- def register():
301
- data = request.get_json()
302
- uid = db.create_user(data['email'], data['first_name'], data['last_name'], data['password'], data.get('phone'), data.get('company'))
303
- if uid:
304
- return jsonify({'success': True})
305
- return jsonify({'success': False, 'error': 'Email exists'}), 409
306
-
307
- @app.route('/api/user')
308
- def get_user():
309
- if not is_authenticated():
310
- return jsonify({'authenticated': False})
311
- uid = session['user_id']
312
- conn = db.get_connection()
313
- cur = conn.cursor()
314
- cur.execute("SELECT id, email, first_name, last_name FROM users WHERE id = ?", (uid,))
315
- u = cur.fetchone()
316
- conn.close()
317
- if u:
318
- return jsonify({'authenticated': True, 'user': {'id': u[0], 'email': u[1], 'name': f"{u[2]} {u[3]}"}})
319
- return jsonify({'authenticated': False})
320
-
321
- @app.route('/api/logout', methods=['POST'])
322
- @csrf.exempt
323
- def logout():
324
- session.clear()
325
- return jsonify({'success': True})
326
-
327
- @app.route('/api/tickets/create', methods=['POST'])
328
- @require_auth
329
- @csrf.exempt
330
- def create_ticket():
331
- data = request.get_json()
332
- tn = db.create_support_ticket(
333
- session['user_id'], data['subject'], data['description'],
334
- data.get('category', 'General'), data.get('conversation_id'), data.get('priority', 'medium')
335
- )
336
- return jsonify({'success': True, 'ticket_number': tn})
337
-
338
- @app.route('/api/tickets/user')
339
- @require_auth
340
- def get_user_tickets():
341
- tickets = db.get_user_tickets(session['user_id'])
342
- return jsonify({'success': True, 'tickets': tickets})
343
-
344
- @app.route('/api/tickets/<ticket_number>')
345
- @require_auth
346
- def get_ticket(ticket_number):
347
- ticket = db.get_ticket_by_number(ticket_number)
348
- if not ticket or ticket['user_id'] != session['user_id']:
349
- return jsonify({'error': 'Not found'}), 404
350
- updates = db.get_ticket_updates(ticket['id'])
351
- return jsonify({'success': True, 'ticket': ticket, 'updates': updates})
352
-
353
- @app.route('/api/tickets/<int:ticket_id>/update', methods=['POST'])
354
- @require_auth
355
- @csrf.exempt
356
- def add_ticket_update(ticket_id):
357
- data = request.get_json()
358
- db.add_ticket_update(ticket_id, session['user_id'], data['message'], 'note')
359
- return jsonify({'success': True})
360
-
361
- @app.route('/api/chat/user-tickets')
362
- @require_auth
363
- def chat_user_tickets():
364
- ctx = chatbot.get_user_ticket_context(session['user_id'])
365
- return jsonify({'success': True, 'tickets': ctx['tickets'] if ctx else []})
366
-
367
- @app.route('/api/chat/create-ticket', methods=['POST'])
368
- @require_auth
369
- @csrf.exempt
370
- def chat_create_ticket():
371
- data = request.get_json()
372
- tn = chatbot.create_ticket_from_chat(
373
- session['user_id'],
374
- data['subject'],
375
- data['description'],
376
- data.get('category', 'General'),
377
- data.get('priority', 'medium'),
378
- data.get('conversation_id')
379
- )
380
- return jsonify({'success': True, 'ticket_number': tn, 'message': f'Ticket {tn} created'})
381
-
382
- @app.route('/api/health')
383
- def health():
384
- return jsonify({'status': 'healthy', 'model': HUGGINGFACE_MODEL})
385
-
386
- @app.route('/api/knowledge-base/stats')
387
- def kb_stats():
388
- return jsonify(rag_helper.get_knowledge_base_stats())
389
-
390
- @app.route('/api/admin/tickets')
391
- @require_role('admin')
392
- def admin_get_tickets():
393
- tickets = db.get_tickets_by_status('', limit=100)
394
- return jsonify({'success': True, 'tickets': tickets})
395
-
396
- @app.route('/api/admin/tickets/stats')
397
- @require_role('admin')
398
- def admin_ticket_stats():
399
- with db.get_connection() as conn:
400
- cur = conn.cursor()
401
- cur.execute("SELECT COUNT(*) as total FROM support_tickets")
402
- total = cur.fetchone()['total']
403
- cur.execute("SELECT COUNT(*) as open FROM support_tickets WHERE status='open'")
404
- open_t = cur.fetchone()['open']
405
- cur.execute("SELECT COUNT(*) as in_progress FROM support_tickets WHERE status='in_progress'")
406
- in_prog = cur.fetchone()['in_progress']
407
- cur.execute("SELECT COUNT(*) as resolved FROM support_tickets WHERE status='resolved'")
408
- resolved = cur.fetchone()['resolved']
409
- return jsonify({'success': True, 'stats': {'overall': {'total_tickets': total, 'open_tickets': open_t, 'in_progress_tickets': in_prog, 'resolved_tickets': resolved}}})
410
-
411
- @app.route('/api/tickets/categories')
412
- def ticket_categories():
413
- with db.get_connection() as conn:
414
- cur = conn.cursor()
415
- cur.execute("SELECT name, description FROM ticket_categories WHERE is_active=1")
416
- cats = [dict(row) for row in cur.fetchall()]
417
- return jsonify({'success': True, 'categories': cats})
418
-
419
- @app.route('/api/admin/tickets/<int:ticket_id>/assign', methods=['PUT'])
420
- @require_role('admin')
421
- @csrf.exempt
422
- def admin_assign_ticket(ticket_id):
423
- data = request.get_json()
424
- agent = data.get('assigned_agent')
425
- with db.get_connection() as conn:
426
- conn.execute("UPDATE support_tickets SET assigned_agent = ? WHERE id = ?", (agent, ticket_id))
427
- conn.commit()
428
- return jsonify({'success': True})
429
-
430
- @app.route('/api/admin/tickets/<int:ticket_id>/status', methods=['PUT'])
431
- @require_role('admin')
432
- @csrf.exempt
433
- def admin_update_status(ticket_id):
434
- data = request.get_json()
435
- new_status = data.get('status')
436
- notes = data.get('resolution_notes', '')
437
- with db.get_connection() as conn:
438
- conn.execute("UPDATE support_tickets SET status = ?, resolution_notes = ? WHERE id = ?", (new_status, notes, ticket_id))
439
- conn.commit()
440
- return jsonify({'success': True})
441
-
442
- @app.route('/api/admin/tickets/<int:ticket_id>/reply', methods=['POST'])
443
- @require_role('admin')
444
- @csrf.exempt
445
- def admin_add_reply(ticket_id):
446
- data = request.get_json()
447
- message = data.get('message')
448
- is_internal = data.get('is_internal', False)
449
- db.add_ticket_update(ticket_id, session['user_id'], message, 'admin_reply', is_internal)
450
- return jsonify({'success': True})
451
-
452
- @app.route('/api/product/<product_name>')
453
- def get_product_specs(product_name):
454
- import os
455
- path = f"knowledge_base/product_manuals/{product_name}.md"
456
- if os.path.exists(path):
457
- with open(path, 'r', encoding='utf-8') as f:
458
- return jsonify({'success': True, 'specifications': f.read()})
459
- return jsonify({'success': False, 'error': 'Product not found'}), 404
460
-
461
- # -------------------------------------------------------------------
462
- # Debug endpoint (optional)
463
- # -------------------------------------------------------------------
464
- @app.route('/api/debug-headers')
465
- def debug_headers():
466
- return jsonify(dict(request.headers))
467
 
468
  if __name__ == '__main__':
469
- app.run(host='0.0.0.0', port=7860, debug=False)
 
20
  app = Flask(__name__)
21
 
22
  # ------------------------------------------------------------
23
+ # Session & cookie settings for Hugging Face Spaces (HTTPS)
24
  # ------------------------------------------------------------
25
  app.config.update(
26
  SECRET_KEY=os.environ.get('SECRET_KEY', secrets.token_urlsafe(32)),
27
  SESSION_COOKIE_SECURE=True, # Required for HTTPS
28
  SESSION_COOKIE_HTTPONLY=True,
29
  SESSION_COOKIE_SAMESITE='None', # Allow cross-site (needed for Spaces)
30
+ SESSION_COOKIE_DOMAIN='.hf.space', # 🔥 CRITICAL: Makes cookie valid for all subdomains
31
  PERMANENT_SESSION_LIFETIME=timedelta(hours=24),
32
  SESSION_COOKIE_NAME='tmc_session',
33
  WTF_CSRF_CHECK_DEFAULT=False # Disable global CSRF (we use per‑route exemption)
34
  )
35
 
36
+ # CORS with credentials support – allow your Space domain
37
+ CORS(app,
38
+ supports_credentials=True,
39
+ origins=["https://moderator404-chatbot.hf.space", "https://*.hf.space"],
40
+ allow_headers=["Content-Type", "Authorization", "X-Requested-With"],
41
+ methods=["GET", "POST", "OPTIONS", "PUT", "DELETE"])
42
+
43
+ # Ensure CORS headers are present on every response, including errors
44
+ @app.after_request
45
+ def add_cors_headers(response):
46
+ origin = request.headers.get('Origin')
47
+ if origin and (origin.endswith('.hf.space') or origin == 'https://moderator404-chatbot.hf.space'):
48
+ response.headers['Access-Control-Allow-Origin'] = origin
49
+ response.headers['Access-Control-Allow-Credentials'] = 'true'
50
+ response.headers['Access-Control-Allow-Methods'] = 'GET, POST, PUT, DELETE, OPTIONS'
51
+ response.headers['Access-Control-Allow-Headers'] = 'Content-Type, Authorization'
52
+ return response
53
+
54
+ # Handle preflight OPTIONS request explicitly
55
+ @app.route('/api/chat', methods=['OPTIONS'])
56
+ def handle_preflight():
57
+ return '', 200
58
+
59
  csrf = CSRFProtect(app)
60
  limiter = Limiter(key_func=get_remote_address, app=app, default_limits=["1000 per hour", "100 per minute"])
61
 
 
64
 
65
  # ---------- Hugging Face Inference Providers (OpenAI-compatible) ----------
66
  HF_TOKEN = os.environ.get('HF_TOKEN')
67
+ HUGGINGFACE_MODEL = "google/gemma-4-26B-A4B-it:novita"
68
  API_BASE_URL = "https://router.huggingface.co/v1"
69
 
70
  if HF_TOKEN and HF_TOKEN != "dummy":
 
73
  hf_client = None
74
  logger.warning("HF_TOKEN not set. Using mock responses only.")
75
 
76
+ # ---------- Mock response fallback ----------
77
  def mock_response(message, rag_context, ticket_context):
78
  msg_lower = message.lower()
79
  if rag_context:
 
91
  return "I'm here to help with cables, orders, and technical support. Could you provide more details?"
92
 
93
  # -------------------------------------------------------------------
94
+ # ChatBot class (unchanged, but kept for completeness)
95
  # -------------------------------------------------------------------
96
  class ChatBot:
97
  def __init__(self, db_manager):
 
105
  conversation_id = self.db_manager.create_conversation(user_id=user_id, session_id=session_id)
106
  self.db_manager.add_message(conversation_id, 'user', message)
107
 
 
108
  rag_context = rag_helper.get_relevant_context(message)
109
  ticket_context, tickets_found = self.get_controlled_ticket_context(message, user_id)
110
 
 
111
  system_msg = "You are a helpful customer service agent for Too Many Cables. Answer concisely in 1-2 sentences."
112
  if rag_context:
113
  system_msg += f"\nRelevant info: {rag_context[:400]}"
 
117
  bot_response = None
118
  api_worked = False
119
 
 
120
  if hf_client:
121
  try:
122
  completion = hf_client.chat.completions.create(
 
138
  except Exception as e:
139
  logger.warning(f"HF Router API exception: {e}")
140
 
 
141
  if not api_worked:
142
  bot_response = mock_response(message, rag_context, ticket_context)
143
  logger.info("Using mock response (API unavailable)")
 
208
  chatbot = ChatBot(db)
209
 
210
  # -------------------------------------------------------------------
211
+ # Authentication helpers (unchanged)
212
  # -------------------------------------------------------------------
213
  def is_authenticated():
214
  sid = session.get('session_id')
 
241
  return decorator
242
 
243
  # -------------------------------------------------------------------
244
+ # Web Routes (unchanged)
245
  # -------------------------------------------------------------------
246
  @app.route('/')
247
  def homepage():
 
272
  # -------------------------------------------------------------------
273
  # API Endpoints (all exempt from CSRF)
274
  # -------------------------------------------------------------------
275
+ @app.route('/api/chat', methods=['POST', 'OPTIONS'])
276
  @csrf.exempt
277
  def api_chat():
278
+ if request.method == 'OPTIONS':
279
+ return '', 200
280
  data = request.get_json()
281
  message = data.get('message')
282
  conv_id = data.get('conversation_id')
 
285
  result = chatbot.send_message(message, conv_id, session.get('user_id'), session.get('session_id'))
286
  return jsonify(result)
287
 
288
+ # All other API endpoints remain exactly as in your original app.py
289
+ # (They are not changed, but for completeness they are included below)
290
+ # ... (the rest of your routes: /api/conversation/..., /api/login, /api/register, /api/user, /api/logout,
291
+ # /api/tickets/..., /api/admin/..., /api/knowledge-base/..., etc.)
292
+ # I omit them here for brevity – please keep your existing implementations unchanged.
293
+ # The only modifications are the CORS/OPTIONS handling and session domain.
 
 
294
 
295
+ # To avoid repetition, I include a placeholder comment. In your actual deployment,
296
+ # paste all your original routes after this comment.
 
 
 
 
 
 
297
 
298
+ # ========== THE REST OF YOUR ORIGINAL ROUTES GO HERE ==========
299
+ # (copy from your current app.py from line ~200 onwards)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
300
 
301
  if __name__ == '__main__':
302
+ app.run(host='0.0.0.0', port=7860, debug=False)