app.py

import streamlit as st
import torch
from transformers import pipeline, AutoTokenizer, AutoModelForSequenceClassification
import torchaudio
import os
import re
from difflib import SequenceMatcher
import numpy as np

# Device setup
device = "cuda" if torch.cuda.is_available() else "cpu"

# Load Whisper model with adjusted parameters for better memory handling
MODEL_NAME = "alvanlii/whisper-small-cantonese"
language = "zh"
pipe = pipeline(
    task="automatic-speech-recognition",
    model=MODEL_NAME,
    chunk_length_s=30,
    device=device,
    generate_kwargs={
        "no_repeat_ngram_size": 3,
        "repetition_penalty": 1.3,
        "temperature": 0.7,
        "top_p": 0.9,
        "top_k": 50
    }
)
pipe.model.config.forced_decoder_ids = pipe.tokenizer.get_decoder_prompt_ids(language=language, task="transcribe")

# Similarity check to remove repeated phrases
def is_similar(a, b, threshold=0.8):
    return SequenceMatcher(None, a, b).ratio() > threshold

def remove_repeated_phrases(text):
    sentences = re.split(r'(?<=[。！？])', text)
    cleaned_sentences = []
    for sentence in sentences:
        if not cleaned_sentences or not is_similar(sentence.strip(), cleaned_sentences[-1].strip()):
            cleaned_sentences.append(sentence.strip())
    return " ".join(cleaned_sentences)

# Remove punctuation
def remove_punctuation(text):
    return re.sub(r'[^\w\s]', '', text)

# Transcription function (adjusted for punctuation and repetition removal)
def transcribe_audio(audio_path):
    waveform, sample_rate = torchaudio.load(audio_path)

    if waveform.shape[0] > 1:
        waveform = torch.mean(waveform, dim=0, keepdim=True)

    waveform = waveform.squeeze(0).numpy()

    duration = waveform.shape[0] / sample_rate
    if duration > 60:
        chunk_size = sample_rate * 55
        step_size = sample_rate * 50
        results = []

        for start in range(0, waveform.shape[0], step_size):
            chunk = waveform[start:start + chunk_size]
            if chunk.shape[0] == 0:
                break
            transcript = pipe({"sampling_rate": sample_rate, "raw": chunk})["text"]
            results.append(remove_punctuation(transcript))

        return remove_punctuation(remove_repeated_phrases(" ".join(results)))

    return remove_punctuation(remove_repeated_phrases(pipe({"sampling_rate": sample_rate, "raw": waveform})["text"]))

# Sentiment analysis model
sentiment_pipe = pipeline("text-classification", model="Leo0129/CustomModel-multilingual-sentiment-analysis", device=device)

# Rate sentiment with batch processing
def rate_quality(text):
    chunks = [text[i:i+512] for i in range(0, len(text), 512)]
    results = sentiment_pipe(chunks, batch_size=4)

    label_map = {"Very Negative": "Very Poor", "Negative": "Poor", "Neutral": "Neutral", "Positive": "Good", "Very Positive": "Very Good"}
    processed_results = [label_map.get(res["label"], "Unknown") for res in results]

    return max(set(processed_results), key=processed_results.count)

# Streamlit main interface
def main():
    st.set_page_config(page_title="Customer Service Analyzer", page_icon="🎙️")

    # Business-oriented CSS styling
    st.markdown("""
    <style>
    .header {
        background: linear-gradient(90deg, #4B79A1, #283E51);
        border-radius: 10px;
        padding: 1.5rem;
        text-align: center;
        box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
        margin-bottom: 1.5rem;
        color: white;
    }
    </style>
    """, unsafe_allow_html=True)

    st.markdown("""
    <div class="header">
        <h1 style='margin:0;'>🎙️ Customer Service Quality Analyzer</h1>
        <p>Evaluate the service quality with simple uploading!</p>
    </div>
    """, unsafe_allow_html=True)

    uploaded_file = st.file_uploader("📤 Please upload your Cantonese customer service audio file", type=["wav", "mp3", "flac"])

    if uploaded_file is not None:
        temp_audio_path = "uploaded_audio.wav"
        with open(temp_audio_path, "wb") as f:
            f.write(uploaded_file.getbuffer())

        st.audio(uploaded_file, format="audio/wav")

        with st.spinner('🔄 Processing your audio, please wait...'):
            transcript = transcribe_audio(temp_audio_path)
            quality_rating = rate_quality(transcript)

        st.write("**Transcript:**", transcript)
        st.write("**Sentiment Analysis Result:**", quality_rating)

        result_text = f"Transcript:\n{transcript}\n\nSentiment Analysis Result: {quality_rating}"
        st.download_button(label="📥 Download Analysis Report", data=result_text, file_name="analysis_report.txt")

        st.markdown("❓If you encounter any issues, please contact customer support: 📧 **support@hellotoby.com**")

        os.remove(temp_audio_path)

if __name__ == "__main__":
    main()