Update handoff/support.py

handoff/support.py

@@ -1,35 +1,35 @@
-from db import supabase
-
-
-def create_sales_handoff(customer_phone: str, bot_number: str, summary: str, metadata=None):
-    payload = {
-        "customer_phone": customer_phone,
-        "bot_number": bot_number,
-        "department": "sales",
-        "summary": summary,
-        "status": "pending",
-        "metadata": metadata or {},
-    }
-    res = supabase.table("handoff_requests").insert(payload).execute()
-    rows = res.data or []
-    return rows[0] if rows else None
-
-
-def create_sales_handoff_result(flow_data: dict, summary: str):
-    flow_data = flow_data or {}
-    flow_data["handoff_department"] = "sales"
-    flow_data["handoff_summary"] = summary
-
-    return {
-        "next_state": "HANDOFF_DONE",
-        "flow_data": flow_data,
-        "reply": (
-            "تمام، تم رفع طلبك لفريق المبيعات.\n"
-            "هيتم التواصل معاك قريب لاستكمال التفاصيل."
-        ),
-        "action": {
-            "type": "handoff",
-            "department": "sales",
-            "summary": summary,
-        }
+from db import supabase
+
+
+def create_support_handoff(customer_phone: str, bot_number: str, summary: str, metadata=None):
+    payload = {
+        "customer_phone": customer_phone,
+        "bot_number": bot_number,
+        "department": "support",
+        "summary": summary,
+        "status": "pending",
+        "metadata": metadata or {},
+    }
+    res = supabase.table("handoff_requests").insert(payload).execute()
+    rows = res.data or []
+    return rows[0] if rows else None
+
+
+def create_support_handoff_result(flow_data: dict, summary: str):
+    flow_data = flow_data or {}
+    flow_data["handoff_department"] = "support"
+    flow_data["handoff_summary"] = summary
+
+    return {
+        "next_state": "HANDOFF_DONE",
+        "flow_data": flow_data,
+        "reply": (
+            "تمام، تم رفع استفسارك لفريق خدمة العملاء.\n"
+            "هيتم التواصل معاك قريب."
+        ),
+        "action": {
+            "type": "handoff",
+            "department": "support",
+            "summary": summary,
+        }
     }