{
  "tasks": [
    {
      "id": "E-1001",
      "summary": "User cannot find password reset link.",
      "severity": "low",
      "max_attempts": 3
    },
    {
      "id": "E-1002",
      "summary": "Billing page throws intermittent timeout.",
      "severity": "medium",
      "max_attempts": 4
    }
  ]
}