Update main.py

main.py

@@ -74,8 +74,9 @@ async def chat_with_ai(input_data: ChatInput):
         # Construct enhanced prompt with context
         if context:
             enhanced_prompt = f"""Use the following knowledge base context to answer the user's question accurately.
-If the context contains relevant information, base your answer on it.
-If the context doesn't help, say you're raising a ticket and provide a ticket number.
+If the context contains relevant information, base your answer on it. 
+If the context doesn't help, ask follow-up questions to get a grip of the issue 
+and if user says issue not resolved or still facing the issue, say you're raising a ticket and provide a ticket number.
 Knowledge Base Context:
 {context}
 User Question: {input_data.user_message}