frontend/src/components/dashboard/manager/HelpRequestTriage.jsx

import { useState, useEffect, useCallback } from 'react';
import { motion } from 'framer-motion';
import { HiSearch } from 'react-icons/hi';
import { HiArrowPath } from 'react-icons/hi2';
import api from '../../../services/api';
import { formatDate, formatCurrency } from '../../../utils/helpers';
import toast from 'react-hot-toast';

const STATUSES = ['', 'submitted', 'under_review', 'approved', 'rejected', 'fulfilled'];
const STATUS_STYLE = {
  submitted:    { bg: '#eff6ff', color: '#2563EB', label: 'New' },
  under_review: { bg: '#fffbeb', color: '#D97706', label: 'Reviewing' },
  approved:     { bg: '#ecfdf5', color: '#059669', label: 'Approved' },
  rejected:     { bg: '#fef2f2', color: '#EF4444', label: 'Rejected' },
  fulfilled:    { bg: '#f5f3ff', color: '#7C3AED', label: 'Fulfilled' },
};
const URGENCY_STYLE = {
  critical: '#EF4444', high: '#F59E0B', medium: '#3B82F6', low: '#10B981',
};
const NEXT_STATUS = {
  submitted: 'under_review', under_review: 'approved', approved: 'fulfilled',
};

function ReviewModal({ request, onClose, onUpdate }) {
  const [status, setStatus] = useState(request.status);
  const [notes, setNotes] = useState(request.reviewNotes || '');
  const [saving, setSaving] = useState(false);

  const handle = async () => {
    setSaving(true);
    try {
      await api.put(`/help-requests/${request.id}/status`, { status, reviewNotes: notes });
      toast.success('Request updated!');
      onUpdate();
      onClose();
    } catch (e) { toast.error(e.message || 'Update failed.'); }
    finally { setSaving(false); }
  };

  return (
    <div style={{ position: 'fixed', inset: 0, background: 'rgba(0,0,0,0.5)', zIndex: 100, display: 'flex', alignItems: 'center', justifyContent: 'center', padding: '1rem' }} onClick={onClose}>
      <motion.div initial={{ scale: 0.9, opacity: 0 }} animate={{ scale: 1, opacity: 1 }}
        style={{ background: 'white', borderRadius: 20, padding: '2rem', width: '100%', maxWidth: 560 }} onClick={e => e.stopPropagation()}>
        <h2 style={{ marginBottom: '0.25rem', fontSize: '1.1rem' }}>🔍 Review: {request.title}</h2>
        <p style={{ fontSize: '0.82rem', color: '#9CA3AF', marginBottom: '1.25rem' }}>
          Submitted {formatDate(request.createdAt)} · Est. {formatCurrency(request.estimatedAmount || 0)}
        </p>
        <p style={{ fontSize: '0.88rem', color: '#374151', marginBottom: '1.25rem', background: '#f9fafb', padding: '0.75rem', borderRadius: 10 }}>
          {request.description}
        </p>
        <div style={{ marginBottom: '1rem' }}>
          <label className="form-label">Update Status</label>
          <select className="form-input" value={status} onChange={e => setStatus(e.target.value)}>
            {Object.entries(STATUS_STYLE).map(([k, v]) => <option key={k} value={k}>{v.label}</option>)}
          </select>
        </div>
        <div style={{ marginBottom: '1.25rem' }}>
          <label className="form-label">Review Notes (optional)</label>
          <textarea className="form-input" rows={3} value={notes} onChange={e => setNotes(e.target.value)} placeholder="Add notes for the citizen..." />
        </div>
        <div style={{ display: 'flex', gap: '0.75rem' }}>
          <button className="btn btn--ghost" style={{ flex: 1 }} onClick={onClose}>Cancel</button>
          <button className="btn btn--primary" style={{ flex: 1 }} onClick={handle} disabled={saving}>{saving ? 'Saving...' : 'Update Request'}</button>
        </div>
      </motion.div>
    </div>
  );
}

export default function HelpRequestTriage() {
  const [requests, setRequests] = useState([]);
  const [stats, setStats] = useState(null);
  const [statusFilter, setStatusFilter] = useState('');
  const [search, setSearch] = useState('');
  const [loading, setLoading] = useState(true);
  const [reviewing, setReviewing] = useState(null);
  const [quickActioning, setQuickActioning] = useState(null);

  const load = useCallback(async () => {
    setLoading(true);
    try {
      const [reqs, st] = await Promise.allSettled([
        api.get(`/help-requests/all?limit=100${statusFilter ? '&status=' + statusFilter : ''}`),
        api.get('/help-requests/stats'),
      ]);
      if (reqs.status === 'fulfilled') setRequests(reqs.value.requests || []);
      if (st.status === 'fulfilled') setStats(st.value);
    } finally { setLoading(false); }
  }, [statusFilter]);

  useEffect(() => { load(); }, [load]);

  const handleQuickAction = async (req, nextStatus) => {
    setQuickActioning(req.id);
    try {
      await api.put(`/help-requests/${req.id}/status`, { status: nextStatus });
      toast.success(`Moved to ${STATUS_STYLE[nextStatus]?.label}`);
      await load();
    } catch (e) { toast.error(e.message || 'Action failed.'); }
    finally { setQuickActioning(null); }
  };

  const filtered = requests.filter(r =>
    !search || r.title?.toLowerCase().includes(search.toLowerCase()) ||
    r.requestType?.toLowerCase().includes(search.toLowerCase())
  );

  const statsItems = [
    { label: 'Total', value: stats?.total || 0, color: '#374151' },
    { label: 'New', value: stats?.submitted || 0, color: '#2563EB' },
    { label: 'Reviewing', value: stats?.under_review || 0, color: '#D97706' },
    { label: 'Approved', value: stats?.approved || 0, color: '#059669' },
    { label: 'Fulfilled', value: stats?.fulfilled || 0, color: '#7C3AED' },
  ];

  return (
    <div>
      {reviewing && <ReviewModal request={reviewing} onClose={() => setReviewing(null)} onUpdate={load} />}

      <div className="dash-page-header">
        <h1>🆘 Help Request Triage</h1>
        <p>Review, assign, and resolve citizen help requests.</p>
      </div>

      {/* Stats */}
      <div className="dash-kpi-grid" style={{ marginBottom: '1.25rem' }}>
        {statsItems.map(s => (
          <div key={s.label} className="dash-kpi" style={{ padding: '1rem 1.25rem', cursor: 'pointer' }}
            onClick={() => setStatusFilter(s.label === 'Total' ? '' : s.label.toLowerCase().replace(' ', '_'))}>
            <div className="dash-kpi__body">
              <div className="dash-kpi__value" style={{ color: s.color }}>{s.value}</div>
              <div className="dash-kpi__label">{s.label}</div>
            </div>
          </div>
        ))}
      </div>

      {/* Filters */}
      <div style={{ display: 'flex', gap: '0.75rem', marginBottom: '1.25rem', flexWrap: 'wrap', alignItems: 'center' }}>
        <div style={{ position: 'relative', flex: 1, minWidth: 200, maxWidth: 300 }}>
          <HiSearch style={{ position: 'absolute', left: 12, top: '50%', transform: 'translateY(-50%)', color: '#9CA3AF' }} />
          <input className="form-input" style={{ paddingLeft: '2.25rem' }} placeholder="Search requests..." value={search} onChange={e => setSearch(e.target.value)} />
        </div>
        <select className="form-input" style={{ width: 'auto', minWidth: 160 }} value={statusFilter} onChange={e => setStatusFilter(e.target.value)}>
          <option value="">All Status</option>
          {Object.entries(STATUS_STYLE).map(([k, v]) => <option key={k} value={k}>{v.label}</option>)}
        </select>
      </div>

      {/* Requests */}
      {loading ? (
        <div style={{ display: 'flex', flexDirection: 'column', gap: 12 }}>
          {[1,2,3,4].map(i => <div key={i} className="dash-skeleton" style={{ height: 120 }} />)}
        </div>
      ) : filtered.length === 0 ? (
        <div className="dash-empty"><div className="dash-empty__icon">✅</div><p>No help requests found.</p></div>
      ) : (
        <div style={{ display: 'flex', flexDirection: 'column', gap: '0.875rem' }}>
          {filtered.map((req, i) => {
            const sty = STATUS_STYLE[req.status] || STATUS_STYLE.submitted;
            const urgColor = URGENCY_STYLE[req.urgency] || URGENCY_STYLE.medium;
            const nextStatus = NEXT_STATUS[req.status];
            return (
              <motion.div key={req.id} className="dash-card" initial={{ opacity: 0, y: 10 }} animate={{ opacity: 1, y: 0 }} transition={{ delay: i * 0.05 }}>
                <div style={{ display: 'flex', alignItems: 'flex-start', gap: '1rem', flexWrap: 'wrap' }}>
                  <div style={{ flex: 1, minWidth: 220 }}>
                    <div style={{ display: 'flex', alignItems: 'center', gap: '0.5rem', flexWrap: 'wrap', marginBottom: '0.35rem' }}>
                      <span style={{ fontWeight: 700, color: '#111827', fontSize: '0.95rem' }}>{req.title}</span>
                      <span style={{ background: `${urgColor}15`, color: urgColor, padding: '0.15rem 0.5rem', borderRadius: 999, fontSize: '0.7rem', fontWeight: 700, textTransform: 'uppercase' }}>
                        {req.urgency}
                      </span>
                      <span style={{ background: sty.bg, color: sty.color, padding: '0.15rem 0.5rem', borderRadius: 999, fontSize: '0.7rem', fontWeight: 600 }}>
                        {sty.label}
                      </span>
                    </div>
                    <p style={{ fontSize: '0.83rem', color: '#6B7280', margin: '0 0 0.4rem' }}>{req.description?.slice(0, 120)}{req.description?.length > 120 ? '...' : ''}</p>
                    <div style={{ display: 'flex', gap: '1rem', fontSize: '0.75rem', color: '#9CA3AF', flexWrap: 'wrap' }}>
                      <span>📂 {req.requestType}</span>
                      <span>💰 Est. {formatCurrency(req.estimatedAmount || 0)}</span>
                      {req.location?.city && <span>📍 {req.location.city}</span>}
                      <span>🕐 {formatDate(req.createdAt)}</span>
                    </div>
                    {req.reviewNotes && (
                      <div style={{ marginTop: '0.5rem', padding: '0.5rem 0.75rem', background: '#f9fafb', borderRadius: 8, fontSize: '0.78rem', color: '#374151', borderLeft: `3px solid ${sty.color}` }}>
                        📝 {req.reviewNotes}
                      </div>
                    )}
                  </div>
                  <div style={{ display: 'flex', flexDirection: 'column', gap: '0.4rem', flexShrink: 0 }}>
                    <button className="btn btn--primary btn--sm" onClick={() => setReviewing(req)} style={{ fontSize: '0.78rem' }}>
                      🔍 Review
                    </button>
                    {nextStatus && (
                      <button className="btn btn--ghost btn--sm" style={{ fontSize: '0.78rem' }}
                        disabled={quickActioning === req.id} onClick={() => handleQuickAction(req, nextStatus)}>
                        {quickActioning === req.id ? <HiArrowPath style={{ animation: 'spin 0.8s linear infinite' }} /> : `→ ${STATUS_STYLE[nextStatus]?.label}`}
                      </button>
                    )}
                    {req.status !== 'rejected' && req.status !== 'fulfilled' && (
                      <button className="btn btn--ghost btn--sm" style={{ fontSize: '0.78rem', color: '#EF4444', borderColor: '#fecaca' }}
                        disabled={quickActioning === req.id} onClick={() => handleQuickAction(req, 'rejected')}>
                        ✕ Reject
                      </button>
                    )}
                  </div>
                </div>
              </motion.div>
            );
          })}
        </div>
      )}
    </div>
  );
}