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env.py
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"""
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env.py — Email Gatekeeper RL Environment (OpenEnv Specification)
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================================================================
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Gymnasium environment for intelligent email triage.
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Wraps the core EmailTriageEnv logic with:
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- Pydantic typed Action and Observation models
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- state() method returning current environment state
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- Three task splits: easy / medium / hard
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- Full OpenEnv-compatible interface
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"""
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from __future__ import annotations
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import numpy as np
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import gymnasium as gym
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from gymnasium import spaces
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from pydantic import BaseModel, Field
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from typing import Optional
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# ── Vocabulary & encoding (canonical — must not change between versions) ──────
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KEYWORD_VOCAB = [
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"invoice", "payment", "overdue", "refund",
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"hacked",
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"crash",
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"lawsuit", "legal",
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"spam",
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"urgent",
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]
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SENTIMENT_MAP = {"positive": 0, "neutral": 1, "negative": 2}
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CONTEXT_MAP
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OBS_DIM
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# ── Label maps ────────────────────────────────────────────────────────────────
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URGENCY_LABELS = {0: "General", 1: "Billing", 2: "Security Breach"}
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ROUTING_LABELS = {0: "AI Auto-Reply", 1: "Tech Support", 2: "Legal"}
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RESOLUTION_LABELS = {0: "Archive", 1: "Draft Reply", 2: "Escalate"}
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# ── Reward weights ────────────────────────────────────────────────────────────
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REWARD_EXACT = 1.0
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REWARD_PARTIAL_1_WRONG = 0.2
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REWARD_PARTIAL_2_WRONG = 0.1
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PENALTY_SECURITY_MISS = -2.0
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# ─────────────────────────────────────────────────────────────────────────────
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# Pydantic Typed Models
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# ─────────────────────────────────────────────────────────────────────────────
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class EmailAction(BaseModel):
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"""
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The agent's triage decision for one email.
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All three dimensions must be predicted simultaneously.
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"""
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urgency: int = Field(
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..., ge=0, le=2,
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description="0=General | 1=Billing | 2=Security Breach"
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)
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routing: int = Field(
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..., ge=0, le=2,
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description="0=AI Auto-Reply | 1=Tech Support | 2=Legal"
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)
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resolution: int = Field(
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..., ge=0, le=2,
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description="0=Archive | 1=Draft Reply | 2=Escalate"
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)
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def to_array(self) -> np.ndarray:
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return np.array([self.urgency, self.routing, self.resolution],
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dtype=np.int64)
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@classmethod
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def from_array(cls, arr: np.ndarray) -> "EmailAction":
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return cls(urgency=int(arr[0]), routing=int(arr[1]),
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resolution=int(arr[2]))
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class EmailObservation(BaseModel):
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"""
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The agent's view of the current email.
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Encoded as a flat float32 vector of length 32.
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"""
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keyword_flags: list[float] = Field(
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..., description=f"Binary flags for {len(KEYWORD_VOCAB)} vocab keywords"
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)
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sentiment_onehot: list[float] = Field(
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..., description="One-hot: [positive, neutral, negative]"
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)
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context_onehot: list[float] = Field(
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..., description="One-hot: [spam, billing, tech, security, legal]"
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)
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# Human-readable metadata (not used by the agent, useful for logging)
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description: str = ""
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difficulty: str = ""
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context_str: str = ""
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sentiment_str: str = ""
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keywords: list[str] = Field(default_factory=list)
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)
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class EnvironmentState(BaseModel):
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"""Current snapshot of the environment — returned by state()."""
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step_index: int
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total_emails: int
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emails_remaining: int
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current_email: dict
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cumulative_reward: float
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task: str # "easy" | "medium" | "hard" | "all"
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terminated: bool
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class StepResult(BaseModel):
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"""Typed return value from step()."""
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observation: EmailObservation
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reward: float
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normalised_reward: float
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terminated: bool
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truncated: bool
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info: dict
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# ─────────────────────────────────────────────────────────────────────────────
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# Dataset
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#
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{"description": "
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{"description": "
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{"description": "Routine support", "keywords": ["slow","error"],
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"sentiment": "neutral", "context": "tech", "difficulty": "easy",
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"correct_actions": (0, 1, 1)},
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{"description": "General billing", "keywords": ["invoice","payment"],
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"sentiment": "neutral", "context": "billing", "difficulty": "easy",
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"correct_actions": (1, 0, 1)},
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# ── Medium: Support routing ───────────────────────────────────────────────
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{"description": "Overdue invoice", "keywords": ["invoice","overdue","payment","angry"],
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"sentiment": "negative", "context": "billing", "difficulty": "medium",
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"correct_actions": (1, 0, 1)},
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{"description": "Refund dispute", "keywords": ["refund","payment","angry"],
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"sentiment": "negative", "context": "billing", "difficulty": "medium",
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"correct_actions": (1, 2, 2)},
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{"description": "App crash report", "keywords": ["crash","bug","error"],
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"sentiment": "negative", "context": "tech", "difficulty": "medium",
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"correct_actions": (0, 1, 1)},
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{"description": "Persistent login bug","keywords": ["bug","password","error"],
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"sentiment": "negative", "context": "tech", "difficulty": "medium",
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"correct_actions": (0, 1, 1)},
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{"description": "Polite legal ultimatum","keywords": ["refund","legal","angry","threat"],
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"sentiment": "negative", "context": "legal", "difficulty": "medium",
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"correct_actions": (2, 2, 2)},
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{"description": "Attorney CC warning", "keywords": ["invoice","overdue","attorney","legal","payment","threat"],
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"sentiment": "negative", "context": "legal", "difficulty": "medium",
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"correct_actions": (2, 2, 2)},
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{"description": "Regulatory complaint","keywords": ["angry","threat","legal"],
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"sentiment": "negative", "context": "legal", "difficulty": "medium",
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"correct_actions": (2, 2, 2)},
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{"description": "SLA breach legal", "keywords": ["breach","legal","threat","angry"],
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"sentiment": "negative", "context": "legal", "difficulty": "medium",
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"correct_actions": (2, 2, 2)},
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# ── Hard: Phishing & security threats ────────────────────────────────────
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{"description": "IT audit phish", "keywords": ["password","unauthorized","critical","urgent","threat"],
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"sentiment": "negative", "context": "security","difficulty": "hard",
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"correct_actions": (2, 1, 2)},
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{"description": "Fake invoice portal", "keywords": ["invoice","payment","password","unauthorized","urgent"],
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"sentiment": "neutral", "context": "security","difficulty": "hard",
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"correct_actions": (2, 1, 2)},
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{"description": "HR credential phish", "keywords": ["password","urgent","critical"],
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"sentiment": "neutral", "context": "security","difficulty": "hard",
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"correct_actions": (2, 1, 2)},
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{"description": "Fake suspension", "keywords": ["unauthorized","password","breach","urgent","threat"],
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"sentiment": "negative", "context": "security","difficulty": "hard",
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"correct_actions": (2, 1, 2)},
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{"description": "BEC vendor reply", "keywords": ["password","unauthorized","urgent"],
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"sentiment": "neutral", "context": "security","difficulty": "hard",
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"correct_actions": (2, 1, 2)},
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{"description": "Sign-in alert phish", "keywords": ["unauthorized","password","hacked","breach","urgent"],
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"sentiment": "negative", "context": "security","difficulty": "hard",
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"correct_actions": (2, 1, 2)},
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{"description": "Payroll phish", "keywords": ["payment","password","urgent","threat"],
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"sentiment": "negative", "context": "security","difficulty": "hard",
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"correct_actions": (2, 1, 2)},
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{"description": "License renewal BEC", "keywords": ["password","critical","urgent","error"],
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"sentiment": "neutral", "context": "security","difficulty": "hard",
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"correct_actions": (2, 1, 2)},
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{"description": "GDPR phish", "keywords": ["breach","hacked","password","legal","threat","urgent","unauthorized"],
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"sentiment": "negative", "context": "security","difficulty": "hard",
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"correct_actions": (2, 1, 2)},
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{"description": "Ransomware audit", "keywords": ["hacked","breach","unauthorized","lawsuit","legal","threat","critical","urgent"],
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"sentiment": "negative", "context": "security","difficulty": "hard",
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"correct_actions": (2, 2, 2)},
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{"description": "Data extortion", "keywords": ["hacked","breach","unauthorized","attorney","threat","critical","urgent"],
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"sentiment": "negative", "context": "security","difficulty": "hard",
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"correct_actions": (2, 2, 2)},
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{"description": "Fake law firm", "keywords": ["unauthorized","breach","attorney","lawsuit","legal","threat"],
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"sentiment": "negative", "context": "legal", "difficulty": "hard",
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"correct_actions": (2, 2, 2)},
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{"description": "Account hacked", "keywords": ["hacked","unauthorized","password","urgent","angry"],
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"sentiment": "negative", "context": "security","difficulty": "hard",
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"correct_actions": (2, 1, 2)},
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{"description": "Data breach notice", "keywords": ["breach","unauthorized","critical","threat"],
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"sentiment": "negative", "context": "security","difficulty": "hard",
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"correct_actions": (2, 1, 2)},
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{"description": "Legal lawsuit threat","keywords": ["lawsuit","legal","attorney","threat","angry"],
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"sentiment": "negative", "context": "legal", "difficulty": "hard",
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"correct_actions": (2, 2, 2)},
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{"description": "Ransomware threat", "keywords": ["hacked","threat","critical","urgent","breach"],
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"sentiment": "negative", "context": "security","difficulty": "hard",
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"correct_actions": (2, 2, 2)},
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]
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#
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"medium": [e for e in EMAIL_DATASET if e["difficulty"] == "medium"],
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"hard": [e for e in EMAIL_DATASET if e["difficulty"] == "hard"],
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"all": EMAIL_DATASET,
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}
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# ─────────────────────────────────────────────────────────────────────────────
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# Core Environment
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# ─────────────────────────────────────────────────────────────────────────────
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class EmailTriageEnv(gym.Env):
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""
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OpenEnv-compliant Gymnasium environment for email triage.
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The agent receives one email per step as a 32-dim observation vector
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and must output three simultaneous discrete decisions.
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Parameters
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----------
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task : str
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"easy" | "medium" | "hard" | "all" — which email subset to use.
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shuffle : bool
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Shuffle emails on each reset (default True).
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"""
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metadata = {"render_modes": ["human"]}
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def __init__(self, task: str = "all", shuffle: bool = True):
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super().__init__()
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raise ValueError(f"task must be one of {list(TASK_SPLITS)}. Got '{task}'.")
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self.task = task
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self.shuffle = shuffle
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self.email_batch = TASK_SPLITS[task]
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# Gymnasium spaces
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self.action_space = spaces.MultiDiscrete([3, 3, 3])
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self.observation_space = spaces.Box(
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)
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def _encode_to_obs(self, email: dict) -> EmailObservation:
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"""Convert an email dict into a typed EmailObservation."""
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kw_flags = [1.0 if kw in email["keywords"] else 0.0
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for kw in KEYWORD_VOCAB]
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sentiment_vec = [0.0] * len(SENTIMENT_MAP)
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sentiment_vec[SENTIMENT_MAP[email["sentiment"]]] = 1.0
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context_vec = [0.0] * len(CONTEXT_MAP)
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context_vec[CONTEXT_MAP[email["context"]]] = 1.0
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return EmailObservation(
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keyword_flags=kw_flags,
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sentiment_onehot=sentiment_vec,
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context_onehot=context_vec,
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description=email.get("description", ""),
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difficulty=email.get("difficulty", ""),
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context_str=email["context"],
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sentiment_str=email["sentiment"],
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keywords=email["keywords"],
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)
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def _compute_reward(self, action: np.ndarray, email: dict) -> float:
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"""
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Reward function — same logic as environment.py, priority order:
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1. Security miss → -2.0 (correct urgency=2, predicted otherwise)
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2. Exact match → +1.0
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3. Partial-1 → +0.2 (urgency correct, 1 other wrong)
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4. Partial-2 → +0.1 (urgency correct, both others wrong)
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5. Wrong → 0.0
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"""
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u, r, res = int(action[0]), int(action[1]), int(action[2])
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c = email["correct_actions"]
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if c[0] == 2 and u != 2:
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return PENALTY_SECURITY_MISS
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if (u, r, res) == c:
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return REWARD_EXACT
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if u == c[0]:
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wrong = sum([r != c[1], res != c[2]])
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return REWARD_PARTIAL_1_WRONG if wrong == 1 else REWARD_PARTIAL_2_WRONG
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return 0.0
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# ── OpenEnv API ───────────────────────────────────────────────────────────
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def reset(
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self,
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*,
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seed: Optional[int] = None,
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options: Optional[dict] = None,
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) -> tuple[np.ndarray, dict]:
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super().reset(seed=seed)
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self._queue = list(self.email_batch)
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if self.shuffle:
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self.np_random.shuffle(self._queue)
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self._cumulative_reward = 0.0
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self._current_email = self._queue[0]
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obs = self._encode_to_obs(self._current_email)
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info = {
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"description": self._current_email["description"],
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"difficulty": self._current_email["difficulty"],
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"task": self.task,
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"total_steps": len(self._queue),
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}
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return obs.to_array(), info
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def step(
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self, action: np.ndarray
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) -> tuple[np.ndarray, float, bool, bool, dict]:
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# Capture current email BEFORE advancing pointer
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scored_email = self._current_email
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if not terminated:
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self._current_email = self._queue[self._step_idx]
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obs = self.
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else:
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obs = self.
|
| 364 |
-
|
| 365 |
-
# Decode action for info dict
|
| 366 |
-
typed_action = EmailAction.from_array(action)
|
| 367 |
-
correct = scored_email["correct_actions"]
|
| 368 |
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|
| 369 |
info = {
|
| 370 |
-
"raw_reward":
|
| 371 |
-
"correct_actions":
|
| 372 |
-
"
|
| 373 |
-
typed_action.routing,
|
| 374 |
-
typed_action.resolution),
|
| 375 |
-
"difficulty": scored_email["difficulty"],
|
| 376 |
-
"description": scored_email.get("description", ""),
|
| 377 |
-
"urgency_label": URGENCY_LABELS[typed_action.urgency],
|
| 378 |
-
"routing_label": ROUTING_LABELS[typed_action.routing],
|
| 379 |
-
"resolution_label": RESOLUTION_LABELS[typed_action.resolution],
|
| 380 |
-
"cumulative_score": self._cumulative_reward,
|
| 381 |
}
|
| 382 |
-
return obs
|
| 383 |
-
|
| 384 |
-
def state(self) -> EnvironmentState:
|
| 385 |
-
"""
|
| 386 |
-
Return a typed snapshot of the current environment state.
|
| 387 |
-
Required by the OpenEnv specification.
|
| 388 |
-
"""
|
| 389 |
-
return EnvironmentState(
|
| 390 |
-
step_index=self._step_idx,
|
| 391 |
-
total_emails=len(self._queue),
|
| 392 |
-
emails_remaining=max(0, len(self._queue) - self._step_idx),
|
| 393 |
-
current_email=self._current_email,
|
| 394 |
-
cumulative_reward=self._cumulative_reward,
|
| 395 |
-
task=self.task,
|
| 396 |
-
terminated=self._step_idx >= len(self._queue),
|
| 397 |
-
)
|
| 398 |
-
|
| 399 |
-
def render(self, mode: str = "human") -> None:
|
| 400 |
-
e = self._current_email
|
| 401 |
-
print(
|
| 402 |
-
f"[{self.task.upper()} | Step {self._step_idx}/{len(self._queue)}] "
|
| 403 |
-
f"{e['description']} | {e['difficulty']} | "
|
| 404 |
-
f"sentiment={e['sentiment']} context={e['context']}"
|
| 405 |
-
)
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|
| 1 |
import numpy as np
|
| 2 |
import gymnasium as gym
|
| 3 |
from gymnasium import spaces
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|
| 4 |
|
| 5 |
+
# ---------------------------------------------------------------------------
|
| 6 |
+
# Vocabulary & Encoding
|
| 7 |
+
# ---------------------------------------------------------------------------
|
| 8 |
KEYWORD_VOCAB = [
|
| 9 |
"invoice", "payment", "overdue", "refund",
|
| 10 |
+
"hacked", "breach", "unauthorized", "password",
|
| 11 |
+
"crash", "error", "bug", "slow",
|
| 12 |
+
"lawsuit", "legal", "attorney", "sue",
|
| 13 |
+
"spam", "offer", "win", "free",
|
| 14 |
+
"urgent", "critical", "angry", "threat",
|
| 15 |
]
|
| 16 |
|
| 17 |
SENTIMENT_MAP = {"positive": 0, "neutral": 1, "negative": 2}
|
| 18 |
+
CONTEXT_MAP = {"spam": 0, "billing": 1, "tech": 2, "security": 3, "legal": 4}
|
| 19 |
+
OBS_DIM = len(KEYWORD_VOCAB) + len(SENTIMENT_MAP) + len(CONTEXT_MAP)
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|
| 20 |
|
| 21 |
+
# Labels for UI
|
| 22 |
+
URGENCY_LABELS = ["General", "Billing", "Security Breach"]
|
| 23 |
+
ROUTING_LABELS = ["AI Auto-Reply", "Tech Support", "Legal"]
|
| 24 |
+
RESOLUTION_LABELS = ["Archive", "Draft Reply", "Escalate to Human"]
|
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|
| 25 |
|
| 26 |
+
# ---------------------------------------------------------------------------
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|
| 27 |
# Dataset
|
| 28 |
+
# ---------------------------------------------------------------------------
|
| 29 |
+
EMAIL_DATASET = [
|
| 30 |
+
{"description": "Spam promo", "keywords": ["spam", "offer"], "sentiment": "positive", "context": "spam", "difficulty": "easy", "correct_actions": (0, 0, 0)},
|
| 31 |
+
{"description": "Routine support", "keywords": ["slow", "error"], "sentiment": "neutral", "context": "tech", "difficulty": "easy", "correct_actions": (0, 1, 1)},
|
| 32 |
+
{"description": "Billing inquiry", "keywords": ["invoice", "payment"], "sentiment": "neutral", "context": "billing", "difficulty": "easy", "correct_actions": (1, 0, 1)},
|
| 33 |
+
{"description": "Overdue invoice", "keywords": ["invoice", "overdue"], "sentiment": "negative", "context": "billing", "difficulty": "medium", "correct_actions": (1, 0, 1)},
|
| 34 |
+
{"description": "Refund dispute", "keywords": ["refund", "angry"], "sentiment": "negative", "context": "billing", "difficulty": "medium", "correct_actions": (1, 2, 2)},
|
| 35 |
+
{"description": "Legal threat", "keywords": ["lawsuit", "attorney"], "sentiment": "negative", "context": "legal", "difficulty": "hard", "correct_actions": (2, 2, 2)},
|
| 36 |
+
{"description": "Account hacked", "keywords": ["hacked", "password"], "sentiment": "negative", "context": "security", "difficulty": "hard", "correct_actions": (2, 1, 2)},
|
| 37 |
+
{"description": "Data breach", "keywords": ["breach", "unauthorized"], "sentiment": "negative", "context": "security", "difficulty": "hard", "correct_actions": (2, 1, 2)},
|
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|
| 38 |
]
|
| 39 |
|
| 40 |
+
# ---------------------------------------------------------------------------
|
| 41 |
+
# Environment Class
|
| 42 |
+
# ---------------------------------------------------------------------------
|
|
|
|
|
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|
|
| 43 |
class EmailTriageEnv(gym.Env):
|
| 44 |
+
def __init__(self, batch: list | None = None, shuffle: bool = True, task: str = "easy"):
|
|
|
|
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|
|
|
|
| 45 |
super().__init__()
|
| 46 |
+
|
| 47 |
+
# Meta Grader logic: filter by task if no batch provided
|
| 48 |
+
if batch is None:
|
| 49 |
+
self.email_batch = [e for e in EMAIL_DATASET if e["difficulty"] == task]
|
| 50 |
+
if not self.email_batch: # Fallback agar task match na ho
|
| 51 |
+
self.email_batch = EMAIL_DATASET[:3]
|
| 52 |
+
else:
|
| 53 |
+
self.email_batch = batch
|
| 54 |
|
| 55 |
+
self.shuffle = shuffle
|
|
|
|
|
|
|
|
|
|
|
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|
|
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|
|
|
|
|
|
| 56 |
self.action_space = spaces.MultiDiscrete([3, 3, 3])
|
| 57 |
+
self.observation_space = spaces.Box(low=0.0, high=1.0, shape=(OBS_DIM,), dtype=np.float32)
|
| 58 |
+
|
| 59 |
+
self._max_episode_reward = len(self.email_batch) * 1.0
|
| 60 |
+
|
| 61 |
+
def _encode(self, email):
|
| 62 |
+
kw_flags = np.array([1.0 if kw in email["keywords"] else 0.0 for kw in KEYWORD_VOCAB], dtype=np.float32)
|
| 63 |
+
sent_vec = np.zeros(len(SENTIMENT_MAP), dtype=np.float32)
|
| 64 |
+
sent_vec[SENTIMENT_MAP[email["sentiment"]]] = 1.0
|
| 65 |
+
ctx_vec = np.zeros(len(CONTEXT_MAP), dtype=np.float32)
|
| 66 |
+
ctx_vec[CONTEXT_MAP[email["context"]]] = 1.0
|
| 67 |
+
return np.concatenate([kw_flags, sent_vec, ctx_vec])
|
| 68 |
+
|
| 69 |
+
def reset(self, *, seed=None, options=None):
|
|
|
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|
| 70 |
super().reset(seed=seed)
|
|
|
|
| 71 |
self._queue = list(self.email_batch)
|
| 72 |
if self.shuffle:
|
| 73 |
self.np_random.shuffle(self._queue)
|
| 74 |
+
self._step_idx = 0
|
| 75 |
+
self._current_email = self._queue[self._step_idx]
|
| 76 |
+
return self._encode(self._current_email), {"difficulty": self._current_email["difficulty"]}
|
| 77 |
|
| 78 |
+
def step(self, action):
|
|
|
|
|
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|
|
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|
|
|
|
|
|
| 79 |
scored_email = self._current_email
|
| 80 |
+
correct = scored_email["correct_actions"]
|
| 81 |
+
|
| 82 |
+
# Reward Logic
|
| 83 |
+
raw_reward = 0.0
|
| 84 |
+
if tuple(action) == correct:
|
| 85 |
+
raw_reward = 1.0
|
| 86 |
+
elif action[0] == correct[0]:
|
| 87 |
+
raw_reward = 0.2 # Partial
|
| 88 |
+
|
| 89 |
+
# Security Penalty
|
| 90 |
+
if correct[0] == 2 and action[0] != 2:
|
| 91 |
+
raw_reward = -2.0
|
| 92 |
+
|
| 93 |
+
self._step_idx += 1
|
| 94 |
+
terminated = self._step_idx >= len(self._queue)
|
| 95 |
+
|
| 96 |
if not terminated:
|
| 97 |
self._current_email = self._queue[self._step_idx]
|
| 98 |
+
obs = self._encode(self._current_email)
|
| 99 |
else:
|
| 100 |
+
obs = self._encode(scored_email)
|
|
|
|
|
|
|
|
|
|
|
|
|
| 101 |
|
| 102 |
+
# Normalize reward
|
| 103 |
+
norm_reward = raw_reward / self._max_episode_reward
|
| 104 |
+
|
| 105 |
info = {
|
| 106 |
+
"raw_reward": raw_reward,
|
| 107 |
+
"correct_actions": correct,
|
| 108 |
+
"difficulty": scored_email["difficulty"]
|
|
|
|
|
|
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|
|
|
|
|
|
|
|
|
|
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|
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|
|
|
|
|
| 109 |
}
|
| 110 |
+
return obs, norm_reward, terminated, False, info
|
|
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