exceptions.csv

service_id,period,rule,crm_status,service_status,expected_cents,billed_cents,variance_cents,severity,owner,business_meaning,next_action
S003,2026-09,DUPLICATE_CHARGE,ACTIVE,ACTIVE,5000,5000,0,Medium,Data engineering,A repeated line ID can inflate reporting; it does not prove duplicate customer billing.,Check source line identity before requesting any refund.
S004,2026-09,DUPLICATE_ACTIVATION,ACTIVE,ACTIVE,5000,5000,0,Medium,Data engineering,Repeated activation payload may inflate completion reporting.,Fix replay handling; preserve the original source evidence.
S005,2026-09,DUPLICATE_CHARGE,ACTIVE,,,5000,,Medium,Data engineering,A repeated line ID can inflate reporting; it does not prove duplicate customer billing.,Check source line identity before requesting any refund.
S005,2026-09,MISSING_ACTIVATION,ACTIVE,,,5000,,High,Provisioning operations,An active CRM order lacks activation evidence by cutoff; service delivery is unverified.,Investigate provisioning and late evidence; review any billing before adjustment.
S006,2026-09,MISSING_ACTIVATION,ACTIVE,,,0,,High,Provisioning operations,An active CRM order lacks activation evidence by cutoff; service delivery is unverified.,Investigate provisioning and late evidence; review any billing before adjustment.
S007,2026-09,CHARGE_MISMATCH,ACTIVE,ACTIVE,5000,6500,1500,High,Billing operations,The billed total differs from the agreed full-month expectation; a billing adjustment may be needed.,Validate plan and invoice lines; approve an adjustment only after review.
S008,2026-09,MISSING_CHARGE,ACTIVE,ACTIVE,5000,0,-5000,High,Billing operations,Verified active service has no eligible monthly base charge; billing may be incomplete.,Confirm invoice timing and approved waivers before posting a charge.
S009,2026-09,CHARGE_MISMATCH,INACTIVE,INACTIVE,0,5000,5000,High,Billing operations,The billed total differs from the agreed full-month expectation; a billing adjustment may be needed.,Validate plan and invoice lines; approve an adjustment only after review.
S010,2026-09,ORDER_CONFLICT,,ACTIVE,,5000,,High,Order operations,Conflicting CRM snapshots prevent a reliable service obligation or expected charge.,Resolve the source snapshot before pricing or closing the case.
S011,2026-09,STATUS_MISMATCH,ACTIVE,INACTIVE,,5000,,High,Service operations,CRM and provisioning disagree about whether service should be active.,Confirm entitlement and actual service state before correcting either source.
S012,2026-09,CHARGE_MISMATCH,ACTIVE,ACTIVE,5000,10000,5000,High,Billing operations,The billed total differs from the agreed full-month expectation; a billing adjustment may be needed.,Validate plan and invoice lines; approve an adjustment only after review.
S013,2026-09,ACTIVATION_CONFLICT,ACTIVE,,,5000,,High,Provisioning operations,Conflicting provisioning snapshots make delivered service uncertain.,Verify network evidence and correct the authoritative snapshot.
S014,2026-09,CHARGE_CONFLICT,ACTIVE,ACTIVE,5000,,,High,Billing operations,A single invoice line has different payloads; its billed amount is unknown.,Inspect the invoice ledger; do not choose the largest or latest value.
S017,2026-09,CHARGE_MISMATCH,ACTIVE,ACTIVE,5000,4999,-1,High,Billing operations,The billed total differs from the agreed full-month expectation; a billing adjustment may be needed.,Validate plan and invoice lines; approve an adjustment only after review.
S018,2026-09,MISSING_ACTIVATION,ACTIVE,,,5000,,High,Provisioning operations,An active CRM order lacks activation evidence by cutoff; service delivery is unverified.,Investigate provisioning and late evidence; review any billing before adjustment.
S999,2026-09,ORPHAN_SERVICE,,,,4000,,High,Order operations,Billing or activation exists without an eligible order; authorization is unverified.,Trace order identity and entitlement; do not infer a valid customer obligation.