File size: 13,430 Bytes
986106c 4ec8446 986106c 4ec8446 986106c 4ec8446 986106c 4ec8446 986106c 4ec8446 986106c 4ec8446 986106c 4ec8446 986106c 4ec8446 986106c 4ec8446 986106c 4ec8446 986106c 4ec8446 986106c 4ec8446 986106c 4ec8446 986106c 4ec8446 986106c 4ec8446 986106c 4ec8446 986106c d988ffd b4207cc d988ffd b4207cc d988ffd | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 | import express from "express";
import { createServer } from "http";
import { WebSocketServer } from "ws";
const app = express();
const server = createServer(app);
const wss = new WebSocketServer({ server, path: "/audio-stream" });
app.use(express.static("public", { index: false }));
app.use(express.json());
const PORT = process.env.PORT || 7860;
const TELNYX_API_KEY = process.env.TELNYX_API_KEY;
const TELNYX_CONNECTION_ID = process.env.TELNYX_CONNECTION_ID;
const TELNYX_FROM_NUMBER = process.env.TELNYX_FROM_NUMBER;
const AI_SERVER_URL = process.env.AI_SERVER_URL;
const TELNYX_ALPHA_SENDER = process.env.TELNYX_ALPHA_SENDER || TELNYX_FROM_NUMBER;
const TELNYX_MESSAGING_PROFILE_ID = process.env.TELNYX_MESSAGING_PROFILE_ID;
const ACTIVE_VOICE = "Enceladus_3";
const log = (tag, ...args) => console.log(`[${new Date().toISOString()}] [${tag}]`, ...args);
let pendingCalls = new Map();
let activeLeadIds = new Map();
const incomingCallDebounce = new Map();
const MY_CELL_NUMBER = "+2347066923490"; // <-- Your agent phone number
// ── MU-LAW VAD ──
const MU_LAW_TABLE = new Int16Array(256);
for (let i = 0; i < 256; i++) {
const sign = (i & 0x80) ? -1 : 1;
const exponent = (~i >> 4) & 0x07;
const mantissa = ~i & 0x0f;
const sample = ((mantissa << 3) + 132) << exponent;
MU_LAW_TABLE[i] = sign * (sample - 132);
}
function decodeMuLaw(buffer) {
const out = new Int16Array(buffer.length);
for (let i = 0; i < buffer.length; i++) out[i] = MU_LAW_TABLE[buffer[i]];
return out;
}
function calculateRMS(pcm) {
let sum = 0;
for (let i = 0; i < pcm.length; i++) sum += pcm[i] * pcm[i];
return Math.sqrt(sum / pcm.length);
}
const sendTelnyxCmd = async (callId, action, body = {}) => {
try {
const url = callId ? `https://api.telnyx.com/v2/calls/${callId}/actions/${action}` : `https://api.telnyx.com/v2/calls`;
const response = await fetch(url, {
method: "POST", headers: { "Content-Type": "application/json", Authorization: `Bearer ${TELNYX_API_KEY}` },
body: JSON.stringify(body)
});
if (!response.ok) log("TELNYX CMD ERROR", `[${action}] ${await response.text()}`);
return response;
} catch (e) { log("TELNYX CMD NETWORK ERROR", e.message); }
};
app.post("/api/call-action", async (req, res) => {
const { call_control_id, action, lead_id } = req.body;
if (!pendingCalls.has(call_control_id)) return res.status(404).json({ error: "Call not pending" });
if (lead_id) activeLeadIds.set(call_control_id, lead_id);
pendingCalls.set(call_control_id, action);
if (action === "reject") {
await sendTelnyxCmd(call_control_id, "hangup");
pendingCalls.delete(call_control_id);
} else {
await sendTelnyxCmd(call_control_id, "answer");
}
res.json({ ok: true });
});
app.post("/api/hangup", async (req, res) => {
await sendTelnyxCmd(req.body.call_control_id, "hangup");
res.json({ ok: true });
});
app.post("/api/send-sms", async (req, res) => {
log("SMS", `Attempting outbound SMS to ${req.body.to}...`);
try {
const sendRequest = async (fromNumber) => {
const payload = { from: fromNumber, to: req.body.to, text: req.body.text };
if (TELNYX_MESSAGING_PROFILE_ID) payload.messaging_profile_id = TELNYX_MESSAGING_PROFILE_ID;
return await fetch("https://api.telnyx.com/v2/messages", { method: "POST", headers: { "Content-Type": "application/json", Authorization: `Bearer ${TELNYX_API_KEY}` }, body: JSON.stringify(payload) });
};
let response = await sendRequest(TELNYX_ALPHA_SENDER);
let data = await response.json();
if (!response.ok && data.errors && data.errors.some(e => e.code === '40305' || e.code === '40012')) {
log("SMS WARNING", `Alpha Sender rejected. Falling back to standard US number ${TELNYX_FROM_NUMBER}...`);
response = await sendRequest(TELNYX_FROM_NUMBER);
data = await response.json();
}
if (!response.ok) log("SMS ERROR", JSON.stringify(data));
else log("SMS SUCCESS", `Message accepted by Telnyx for delivery to ${req.body.to}`);
res.json(data);
} catch(e) { res.status(500).json({ error: e.message }); }
});
app.post("/dial", async (req, res) => {
const { to, lead_id, action = "manual" } = req.body;
try {
let callPayload = { connection_id: TELNYX_CONNECTION_ID, from: TELNYX_FROM_NUMBER };
if (action === "manual") {
log("DIAL", `[Manual] Dialing Agent First (${MY_CELL_NUMBER})...`);
// We dial YOU first. We pass the customer's number securely in the client_state.
const stateObj = { type: "agent_first", customer_number: to, lead_id: lead_id };
callPayload.to = MY_CELL_NUMBER;
callPayload.client_state = Buffer.from(JSON.stringify(stateObj)).toString("base64");
} else {
log("DIAL", `[AI] Dialing Customer directly (${to})...`);
// Normal AI dialing directly to customer
callPayload.to = to;
}
const response = await fetch("https://api.telnyx.com/v2/calls", {
method: "POST", headers: { "Content-Type": "application/json", Authorization: `Bearer ${TELNYX_API_KEY}` },
body: JSON.stringify(callPayload)
});
const data = await response.json();
if (!response.ok) return res.status(400).json({ ok: false, error: data?.errors?.[0]?.detail });
const ccid = data.data.call_control_id;
pendingCalls.set(ccid, action);
if (lead_id) activeLeadIds.set(ccid, lead_id);
await fetch(`${AI_SERVER_URL}/api/log-outbound`, {
method: "POST", headers: { "Content-Type": "application/json" },
body: JSON.stringify({ call_control_id: ccid, action, lead_id })
}).catch(() => {});
res.json({ ok: true, call_control_id: ccid });
} catch (err) { res.status(500).json({ ok: false, error: err.message }); }
});
app.post("/webhook/call", async (req, res) => {
res.sendStatus(200);
const type = req.body?.data?.event_type;
const payload = req.body?.data?.payload;
const callId = payload?.call_control_id;
if (!type) return;
switch (type) {
case "call.initiated":
if (payload?.direction === "incoming") {
const fromNumber = payload.from;
const now = Date.now();
if (incomingCallDebounce.has(fromNumber) && now - incomingCallDebounce.get(fromNumber) < 10000) return;
incomingCallDebounce.set(fromNumber, now);
log("INCOMING", `From: ${fromNumber}`);
pendingCalls.set(callId, "waiting");
await fetch(`${AI_SERVER_URL}/api/incoming-call`, { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify({ call_control_id: callId, from: fromNumber }) }).catch(()=>{});
}
break;
case "call.answered":
// 1. CHECK IF THIS IS A BRIDGING STATE (Agent picked up, or Customer picked up)
if (payload?.client_state) {
try {
const stateStr = Buffer.from(payload.client_state, "base64").toString("utf8");
const stateObj = JSON.parse(stateStr);
// SCENARIO A: Agent just answered their cell phone.
if (stateObj.type === "agent_first") {
log("BRIDGING", `Agent picked up! Dialing Customer (${stateObj.customer_number})...`);
// Start recording the agent leg so we capture the whole conversation
await sendTelnyxCmd(callId, "record_start", { format: "mp3", channels: "dual", play_beep: false });
// Play ringing to the AGENT so they know the customer is being called
await sendTelnyxCmd(callId, "playback_start", { audio_url: "https://actions.telnyx.com/sample-assets/ringback.wav", target_legs: "self" });
// Now dial the CUSTOMER, passing the Agent's call ID forward
const nextState = { type: "customer_answered", leg_a_id: callId };
await sendTelnyxCmd(null, "dial", {
to: stateObj.customer_number,
from: TELNYX_FROM_NUMBER,
connection_id: TELNYX_CONNECTION_ID,
client_state: Buffer.from(JSON.stringify(nextState)).toString("base64")
});
return;
}
// SCENARIO B: Customer just answered the phone.
if (stateObj.type === "customer_answered") {
log("BRIDGING", `Customer picked up! Bridging them to the Agent...`);
// Stop the ringing in the Agent's ear
await sendTelnyxCmd(stateObj.leg_a_id, "playback_stop");
// Bridge the Customer (callId) to the Agent (leg_a_id)
await sendTelnyxCmd(callId, "bridge", { call_control_id: stateObj.leg_a_id });
return;
}
} catch (e) { log("STATE ERROR", "Failed to parse client state JSON."); }
}
// 2. IF NOT BRIDGING, IT IS AN AI CALL OR INCOMING CALL
const actionType = pendingCalls.get(callId) || "ai";
if (actionType === "ai") {
log("AI CONNECTING", `Starting stream for ${callId}`);
await sendTelnyxCmd(callId, "record_start", { format: "mp3", channels: "dual", play_beep: false });
await sendTelnyxCmd(callId, "playback_start", { audio_url: `http://${req.headers.host}/ambience.mp3`, target_legs: "caller", loop: "infinity" });
await sendTelnyxCmd(callId, "streaming_start", { stream_url: `wss://${req.headers.host}/audio-stream`, stream_track: "inbound_track" });
await sendTelnyxCmd(callId, "transcription_start", { transcription_engine: "Telnyx", transcription_tracks: "inbound" });
setTimeout(async () => { log("HANGUP", `Enforcing 90s limit on ${callId}`); await sendTelnyxCmd(callId, "hangup"); }, 90000);
}
break;
case "call.transcription":
if (!payload?.transcription_data?.is_final) break;
try {
const aiRes = await fetch(`${AI_SERVER_URL}/api/process-text-turn`, { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify({ text: payload.transcription_data.transcript.trim(), call_id: callId, lead_id: activeLeadIds.get(callId) || null }) });
if (aiRes.ok) {
const aiData = await aiRes.json();
if (aiData.speak_url) await sendTelnyxCmd(callId, "playback_start", { audio_url: aiData.speak_url, target_legs: "self" });
}
} catch (e) { log("AI_SERVER_ERROR", e.message); }
break;
case "call.recording.saved":
if (payload.recording_urls?.mp3) {
await fetch(`${AI_SERVER_URL}/api/save-recording`, {
method: "POST", headers: { "Content-Type": "application/json" },
body: JSON.stringify({ call_control_id: callId, recording_url: payload.recording_urls.mp3 })
}).then(async (r) => { if (!r.ok) log("RECORDING ERROR", `AI Server status: ${r.status}`); }).catch((err) => log("RECORDING NET ERROR", err.message));
}
break;
case "call.hangup":
log("HANGUP", `Call ended. Reason: ${payload.hangup_cause}`);
pendingCalls.delete(callId);
activeLeadIds.delete(callId);
await fetch(`${AI_SERVER_URL}/api/call-ended`, { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify({ call_control_id: callId }) }).catch(() => {});
break;
}
});
wss.on("connection", (ws) => {
let isSpeaking = false;
let silenceFrames = 0;
let callControlId = null;
let hasPlayedFiller = false;
let hasGreeted = false;
let totalNoiseFrames = 0;
ws.on("message", async (raw) => {
try {
const msg = JSON.parse(raw);
if (msg.event === "start") {
callControlId = msg.start?.call_control_id;
setTimeout(async () => {
if (hasGreeted || !callControlId) return;
hasGreeted = true;
const greetingPhrase = "Hi, this is Nathan.";
await sendTelnyxCmd(callControlId, "playback_start", { audio_url: `${AI_SERVER_URL}/play-audio?voice=${ACTIVE_VOICE}&phrase=${encodeURIComponent(greetingPhrase)}`, target_legs: "self" });
fetch(`${AI_SERVER_URL}/api/register-greeting`, { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify({ call_id: callControlId, phrase: greetingPhrase, lead_id: activeLeadIds.get(callControlId) || null }) }).catch(() => {});
}, 1500);
}
if (msg.event === "media") {
const pcm16 = decodeMuLaw(Buffer.from(msg.media.payload, "base64"));
const rms = calculateRMS(pcm16);
if (rms > 500) {
hasGreeted = true;
silenceFrames = 0;
totalNoiseFrames++;
if (!isSpeaking) {
isSpeaking = true;
hasPlayedFiller = false;
await sendTelnyxCmd(callControlId, "playback_stop");
}
} else if (isSpeaking) {
silenceFrames++;
if (silenceFrames > 35 && !hasPlayedFiller) {
hasPlayedFiller = true;
isSpeaking = false;
if (totalNoiseFrames > 40) {
const fillers = ["Right.", "Got it.", "Okay.", "Yeah.", "Ah, okay."];
sendTelnyxCmd(callControlId, "playback_start", { audio_url: `${AI_SERVER_URL}/play-audio?voice=${ACTIVE_VOICE}&phrase=${encodeURIComponent(fillers[Math.floor(Math.random() * fillers.length)])}`, target_legs: "self" }).catch(() => {});
}
totalNoiseFrames = 0;
}
}
}
} catch {}
});
});
server.listen(PORT, "0.0.0.0", () => {
log("STARTUP", `Telecom routing server running on port ${PORT}`);
}); |